HARTFORD HEALTH CARE

217 TORO ROAD, HARTFORD, AL 36344 (334) 588-3842
For profit - Corporation 86 Beds DIVERSICARE HEALTHCARE Data: November 2025
Trust Grade
90/100
#20 of 223 in AL
Last Inspection: December 2023

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Hartford Health Care in Hartford, Alabama has received a Trust Grade of A, indicating it is excellent and highly recommended. Ranking #20 out of 223 facilities in the state places it in the top half, while being #1 out of 2 in Geneva County shows it is the best local option. The facility is newly inspected, so there is no trend data available yet. Staffing is a strength here with a rating of 4 out of 5 stars and a turnover rate of 38%, which is lower than the state average. Notably, there have been no fines, indicating compliance with regulations. However, there are some concerns. The facility had three concerning incidents during their inspection, including a failure to provide oxygen therapy to a resident without a physician's order, which could pose health risks. Additionally, food items were not properly labeled in the kitchen, which affects food safety for residents. Lastly, there was a lapse in following airborne isolation precautions for an infection control measure, which could risk spreading infections among residents. Overall, while the facility has strong staffing and compliance records, families should be aware of these specific concerns.

Trust Score
A
90/100
In Alabama
#20/223
Top 8%
Safety Record
Low Risk
No red flags
Inspections
Too New
0 → 5 violations
Staff Stability
○ Average
38% turnover. Near Alabama's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Alabama facilities.
Skilled Nurses
○ Average
Each resident gets 38 minutes of Registered Nurse (RN) attention daily — about average for Alabama. RNs are the most trained staff who monitor for health changes.
Violations
✓ Good
Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
: 0 issues
2023: 5 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (38%)

    10 points below Alabama average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 38%

Near Alabama avg (46%)

Typical for the industry

Chain: DIVERSICARE HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 5 deficiencies on record

Dec 2023 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observations, interviews, resident record review, and review of a facility policy Oxygen Administration, the facility failed to ensure respiratory care, specifically the provision of oxygen t...

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Based on observations, interviews, resident record review, and review of a facility policy Oxygen Administration, the facility failed to ensure respiratory care, specifically the provision of oxygen therapy, was not provided without a physician order for Resident Identifier (RI) #39. This had the potential to affect RI #39, one resident reviewed for respiratory care. Findings included: Review of a facility policy titled Oxygen Administration, effective August 2019, revealed the following: Policy Oxygen will be administered per physician's order. RI #39 was readmitted to the facility on on 1/20/2022 and had diagnoses that included Anxiety, Dyspnea, Obstructive Sleep Apnea, and Chronic Respiratory Failure with Hypoxia. On 12/12/2023 at 04:37 PM RI #39 was receiving oxygen at two liters per minute (2 l/m) by nasal cannula and Registered Nurse (RN) #1 verified that Resident #39 was receiving oxygen by nasal cannula at 2 l/m. During an interview on 12/13/2023 at 03:15 PM with the Assistant Director of Nursing (ADON), she revealed RI #39 did not have an order to administer oxygen. The ADON said she was not sure why RI #39 did not have an order for the oxygen, RI #39 previously had an order but it had been discontinued. The ADON stated she was going to call the doctor and get an order; the risks for using oxygen without an order could include confusion, elevated C02 (carbon dioxide), & dryness of nasal membranes. The ADON stated that an order was needed to administer oxygen.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation, interview, and review of a facility policy titled Labeling and Dating, the facility failed to label and date a bag of ground chicken observed in the refrigerator on 12/12/2023 du...

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Based on observation, interview, and review of a facility policy titled Labeling and Dating, the facility failed to label and date a bag of ground chicken observed in the refrigerator on 12/12/2023 during the initial tour of the kitchen. This had the potential to affect 18 of 76 residents who received Dysphagia Mechanical Soft (Dys Mech) and Dysphagia Advanced (Dys Adv) diet texture meals from the kitchen. Findings include: An undated facility policy titled Labeling and Dating, documented: . Importance of Labeling and Dating Proper labeling and dating ensures that all foods are stored, rotated, and utilized in a First In First Out (FIFO) manner. This will minimize waste and ensure that items that are passed their due date are discarded. Guidelines for Labeling and Dating All food should be dated upon receipt before being stored. Food labels must include: The food item name . Leftovers must be labeled and dated with the date they are prepared and the use by date. On 12/12/2023 at 1:17 PM, during the initial tour of the kitchen, the surveyor observed a bag of ground chicken with no date or label in the refrigerator. A Diet Guide Sheet provided by the facility documented: . Monday (Day 23) . Dinner . BBQ Chicken Thigh . Dys Adv (Dysphagia Advanced) Ground . Dys Mech (Dysphagia Mechanical) Ground . On 12/14/2023 at 11:05 AM an interview was conducted with the Dietary Manager (DM). The DM said, the undated and unlabeled chopped chicken observed on 12/12/2023 during the initial tour of the kitchen was served during dinner on 12/11/2023 to resident's who received Dysphagia advanced and Dysphagia mechanical diets. The DM said, items should be dated and labeled when placed in the refrigerator to make sure it can be pulled properly to ensure freshness of the food. She said, the bag of chicken was not labeled and dated due to staff forgetting to do so on 12/11/2023. The DM said, the possible negative outcome of not dating or labeling food placed in the refrigerator was the chance residents could receive outdated food.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and review of a facility policy titled, Infection Control Guide and a facility document title...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and review of a facility policy titled, Infection Control Guide and a facility document titled, Standard Precautions, the facility failed to ensure: a staff member implemented Airborne Isolation Precautions in a manner to prevent the spread of infection. Airborne Isolation Precautions were clearly identified for Resident Identifier (RI) #278 the use of Personal Protection Equipment upon entering the room of , a resident for whom Airborne Isolation Precautions were clearly identified, This deficient practice affected RI #278, 1 of 3 residents reviewed for transmission based precautions. Findings Include: A review of a facility policy titled, Infection Control Guide, with no date, revealed: .use .personal protective equipment (PPE) .gloves, gowns and eye protection in situations where exposure . RI #278 was admitted to the facility on [DATE]. On 12/13/2023 at 4:59 PM, a review of the physician orders dated 12/07/2023 revealed resident to be placed on airborne isolation precautions. A review of RI #278's base line care plan, dated 12/07/2023, revealed: Resident COVID positive .Airborne Isolation Precautions to be observed . On 12/12/2023 at 2:15 PM, a Director of Care Coordination, was observed entering RI #278's room without applying a gown. A sign posted on the resident's door read Airborne Isolation Bed: Stop You will need the following PPE for this isolation: . FACE SHIELD . Gown . Gloves . Mask . On 12/12/2023 at 2:36 PM, after 21 minutes inside the room, the Director of Care Coordinator, opened the door of RI #278's room and asked Medication Assistant, Certified (MAC) #1 to hand her a yellow isolation gown from the isolation box outside of room. MAC #1 handed the Director of Care Coordinator a yellow isolation gown from outside of RI #278's room. On 12/12/2023 at 12:47 PM, an interview was conducted with MAC #1. MAC #1 was asked, what kind of isolation was RI #278 placed on. MAC #1 stated, airborne isolation due to COVID diagnosis. MAC #1 was asked when a resident was on airborne isolation precautions, what kind of Personal Protected Equipment should a staff member put on before entering a resident room. MAC #1 stated face mask, gloves, and a gown. MAC #1 was asked when Director of Care Coordination opened RI #278 room door was she wearing a gown. MAC #1 stated, no. MAC #1 was asked what does company policy say to do when a resident is placed on Airborne isolation. MAC #1 stated Personal Protective Equipment is required. On 12/12/2023 at 03:18 PM, an interview was conducted with Director of Care Coordinator, she was asked, what kind of isolation was RI #278 placed on. Director of Care Coordination stated, airborne isolation due to COVID. Director of Care Coordination, was asked, when a resident was on airborne isolation precautions, what kind of Personal Protected Equipment should a staff member put on before entering a resident room. Director of Care Coordination stated gloves, face shield, mask, but she did not have a gown. She was asked what was the concern of not donning proper PPE. Director of Care Coordination stated, infection control. She was asked what does facility policy say to do when a resident is placed on Airborne isolation. She stated to donn proper PPE. The Director of Care Coordination was asked did she follow company policy and she stated, no. On 12/14/2023 at 04:31 PM, an interview was conducted with the Infection Control Preventionist. Infection Control Preventionist was asked what kind of isolation was RI #278 on. Infection Control Preventionist stated, airborne isolation due to COVID diagnosis. He was asked, according to the facility's policy, what kind of precautions should a staff member take when entering a resident's room with airborne isolation precautions. He stated, put on N95, gloves, gown and face shield. Infection Control Preventionist was asked why should staff dress appropriately with Protected Personal Equipment when entering a resident room with contact isolation precautions. He replied to prevent the spread from resident to resident and to protect themselves and their families. He was asked what the concern was of a person not wearing the proper PPE when entering a COVID positive room. He replied, contracting the virus or spreading it.
MINOR (C)

Minor Issue - procedural, no safety impact

Safe Environment (Tag F0584)

Minor procedural issue · This affected most or all residents

Based on observations, interviews, and review of a facility document titled Alabama Your Resident Rights and Protection Under State and Federal Law, and review of a facility policy titled Dining and M...

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Based on observations, interviews, and review of a facility document titled Alabama Your Resident Rights and Protection Under State and Federal Law, and review of a facility policy titled Dining and Meal Service, the facility failed to ensure residents were offered the opportunity to eat meals in the dining room. Residents were only eating the lunch meals in the dining room Monday through Friday. A review of the mealtimes did not specify service for the dining room. This was observed on two days of the survey and had the potential to affect 78 of the 80 residents receiving meals from the kitchen. Findings include: Review of an undated facility document titled Alabama Your Resident Rights and Protection Under State and Federal Law revealed . Dignity and Respect. You have the right to be treated with consideration and respect in full recognition of your dignity and individuality. A facility policy titled Dining and Meal Service with an effective date of 1/1/2017, documented POLICY The dining experience will be person-centered with the purpose of enhancing each individual resident's/patient's quality of life . The facility's undated, untitled, documentation of meal times for each hall, did not specify any meal times for dining rooms. On 12/12/2023 at 5:15 PM, residents were observed eating supper in their rooms, no residents were served in the dining room. Certified Nursing Assistant (CNA) #3 said, she did not know why residents were not eating in the dining room. On 12/13/2023 at 8:52 AM there were not any residents observed eating breakfast in the dining room. CNA #1 said, in the year that he had worked at the facility residents only ate the lunch meal in the dining room, other meals were served in their rooms. On 12/13/2023 at 9:04 AM, CNA #2 was observed returning a dirty tray cart to the kitchen area. CNA #2 said, she had worked at the facility for little over a year and she was not sure why residents were not eating meals, other than lunch, in the dining room. When asked about meals on the weekends, CNA #2 said, they eat all meals in their rooms on the weekends. On 12/13/2023 at 5:24 PM, there were not any residents observed eating the supper meal in the dining room, meals were served on the halls in resident rooms. On 12/13/2023 at 10:00 AM nine residents present at a group meeting expressed they enjoyed eating meals in the dining room. The residents expressed they used to eat three meals a day in the dining room but not anymore. When asked if they ate meals in the dining room on the weekends, they replied, on Saturday and Sunday they were not given a choice, they had to eat meals in their rooms. On 12/14/2023 at 9:58 AM, the Administrator was asked about residents not being served meals in the dining room. The Administrator said, residents were not offered the opportunity to eat meals in the dining room except at lunch Monday through Friday. The Administrator said, they would be working on it and it was a resident right to be offered the opportunity to eat meals in the dining room. On 12/14/2023 at 10:51 AM, during an interview with the Dietary Manager, she said, they serve one meal a day, at lunch Monday through Friday in the dining room. She said, meals had been served only at lunch in the dining room on Monday through Friday for a while. She said no meals were served in the dining room on Saturday or Sunday; meals were served in the residents' rooms only.
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Data (Tag F0851)

Minor procedural issue · This affected most or all residents

Based on record review, interview, and Payroll Based Journal (PBJ) Report, the facility failed to report accurate staffing data from July 01, 2023 - September 30, 2023, to Centers for Medicare & Medic...

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Based on record review, interview, and Payroll Based Journal (PBJ) Report, the facility failed to report accurate staffing data from July 01, 2023 - September 30, 2023, to Centers for Medicare & Medicaid Services (CMS). This affected one quarter of data reviewed during the survey. Findings include: The PBJ report generated for the quarter of 07/01/2023 through 09/30/2023 documented: . This Staffing Data Report identifies areas of concern that will be triggered . Metric . Excessively Low Weekend Staffing . Triggered = Submitted Weekend Staffing data is excessively low . On 12/14/2023 at 2:06 PM, an interview was conducted with the Human Resources (HR) Payroll Manager. The Payroll Manger stated she was responsible for turning in PBJ data to the corporate office, who then submitted the data to CMS. When questioned about the low weekend staffing data from July 2023 - September 2023, she explained that the hours reported did not accurately reflect direct patient care due to some staff working additional shifts. She admitted that the data for that period was coded incorrectly, leading to the appearance of low weekend staffing. She emphasized the importance of providing accurate information to CMS to ensure proper care for the residents. On 12/14/2023 at 2:30 PM, an interview was conducted with the Administrator. The Administrator said the PBJ data was submitted by the Coperate office upon receiving it from the facility's Payroll Manager. When asked about the low weekend staffing on the PBJ report for the fourth quarter of 2023, the Administrator clarified the facility did not actually have low weekend staffing during that period. The trigger for this discrepancy was attributed to some administrative staff incorrectly coding their hours while providing direct patient care. The Administrator said the data should be correct in order to provide an accurate representation of the care provided to residents.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Alabama.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Alabama facilities.
  • • Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Hartford Health Care's CMS Rating?

CMS assigns HARTFORD HEALTH CARE an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Alabama, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Hartford Health Care Staffed?

CMS rates HARTFORD HEALTH CARE's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 38%, compared to the Alabama average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Hartford Health Care?

State health inspectors documented 5 deficiencies at HARTFORD HEALTH CARE during 2023. These included: 3 with potential for harm and 2 minor or isolated issues.

Who Owns and Operates Hartford Health Care?

HARTFORD HEALTH CARE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by DIVERSICARE HEALTHCARE, a chain that manages multiple nursing homes. With 86 certified beds and approximately 79 residents (about 92% occupancy), it is a smaller facility located in HARTFORD, Alabama.

How Does Hartford Health Care Compare to Other Alabama Nursing Homes?

Compared to the 100 nursing homes in Alabama, HARTFORD HEALTH CARE's overall rating (5 stars) is above the state average of 3.0, staff turnover (38%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Hartford Health Care?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Hartford Health Care Safe?

Based on CMS inspection data, HARTFORD HEALTH CARE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Alabama. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Hartford Health Care Stick Around?

HARTFORD HEALTH CARE has a staff turnover rate of 38%, which is about average for Alabama nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Hartford Health Care Ever Fined?

HARTFORD HEALTH CARE has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Hartford Health Care on Any Federal Watch List?

HARTFORD HEALTH CARE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.