DR GUY GORMAN SR CARE HOME

HIGHWAY 191 & HOSPITAL ROAD, CHINLE, AZ 86503 (928) 674-5216
Non profit - Corporation 80 Beds Independent Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
0/100
#129 of 139 in AZ
Last Inspection: July 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Dr. Guy Gorman Sr. Care Home has a Trust Grade of F, indicating poor performance with significant concerns about care quality. They rank #129 out of 139 facilities in Arizona, placing them in the bottom half of all nursing homes in the state. However, they have shown improvement over time, reducing their reported issues from 27 in 2024 to 17 in 2025. Staffing is an average strength with a 3/5 star rating and a low turnover rate of 0%, meaning staff tend to stay long-term. Unfortunately, the facility has accumulated $127,634 in fines, which is concerning as it exceeds those of all other Arizona facilities, suggesting ongoing compliance issues. Recent inspections revealed serious incidents, including a lack of proper monitoring for residents after falls and an instance of physical aggression between residents, raising concerns about safety and proper care protocols. While there are some strengths in staffing consistency, the overall low ratings and critical incidents highlight significant weaknesses that families should consider carefully.

Trust Score
F
0/100
In Arizona
#129/139
Bottom 8%
Safety Record
High Risk
Review needed
Inspections
Getting Better
27 → 17 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
○ Average
$127,634 in fines. Higher than 68% of Arizona facilities. Some compliance issues.
Skilled Nurses
○ Average
Each resident gets 35 minutes of Registered Nurse (RN) attention daily — about average for Arizona. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
69 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 27 issues
2025: 17 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Arizona average (3.3)

Significant quality concerns identified by CMS

Federal Fines: $127,634

Well above median ($33,413)

Significant penalties indicating serious issues

The Ugly 69 deficiencies on record

1 life-threatening 2 actual harm
Jul 2025 17 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify a Resident's Representative Party (RP) when the resident exp...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify a Resident's Representative Party (RP) when the resident experienced a change in condition for two of seven residents (Resident (R) 3 and R4) reviewed for changes out of a total sample of 18 residents. The failure to notify an RP for family member of a change in condition and/or transfer could lead to an inability to support their family member during a time of illness. This failure had the potential to affect any of the fifty-current residents that might have a change in condition and/or a transfer to another facility for evaluation.Findings include:R3 1.During an interview on 07/21/25 at 12:44 PM, RP3 stated, About six months ago I was at the hospital and looked over and he [R3] was over in the ER [emergency room]. I asked staff what was wrong with him, he wasn't feeling well for a few days, so they decided to bring him in here [ER]. I was not called. I called [name] at the facility, she said it was constipation. He was there until after 9:00 PM, they gave him IV [intravenous] fluids and an antibiotic … I get called for injuries and infections, but if [R3] visits the emergency room they don't call me about that. Review of R3's electronic medical record (EMR) Progress Notes tab revealed: Effective Date: 12/06/2024 09:03 Type: Nursing Progress Note Text: (QUIET/LESS ACTIVE/EYES CLOSED)- Resident this morning with continued change in condition. Less active then [sic] usual, not attempting AROM [active range of motion], more quieter, not very vocal, eyes remain closed, not looking around. CNA [Certified Nurse Aide] on Night Shift reports No urine output all night. PO [oral] intake of food and fluids has been good. Reported Lg. [large] BM [bowel movement] x 1. Resident to be sent to [hospital identified] [NAME] [ER Department] for further evaluation d/t [due to] change in disposition. Transfer Sheet and Bed Hold Policy provided to resident prior to transfer. … Effective Date: 12/06/2024 14:37 Type: COMMUNICATION - with Family… Note Text: Family member [RP3 identified] had called this afternoon d/t notice [R3] at the Hospital, Writer updated her on his change in disposition, but eating/drinking well and VSS [Vital signs stable]. Sent to clinic for evaluation. Advised [RP3] that we will notify her following MD [Medical Doctor] evaluation. During an interview on 07/24/25 at 4:23 PM, the Interim Director of Nursing (IDON) read the notes and stated the Charge Nurse was responsible for calling the RP. The IDON stated the facility did not have a policy regarding notification of change. The IDON confirmed it was not done. R4 Review of R4's record documented the facility admitted the resident on 2/7/23 with diagnoses including heart failure (heart disorder which causes the heart to not pump the blood efficiently), diabetes, and dementia. R4's Minimum Data Set (MDS-assessment tool), dated 4/20/25, documented R4's brief interview for mental status was 2. (BIMS, a scoring system used to determine the resident's cognitive status about attention, orientation, and ability to register and recall information. A BIMS score of 0 to 7 is an indication of severe cognitive impairment), and was dependent on staff for eating, toileting, dressing, personal hygiene, mobility and transfers and did not walk and used a wheelchair. Review of R4’s current care plan, printed on 7/21/25, documented a self-care deficit related to limited mobility, weakness and frailty, vision deficient, and wheelchair use with resident required total assistance from staff for personal hygiene and used a mechanical lifter by 2 persons during transfer. Review of R4’s Profile in electronic health record documented her FM1 was substitute decision, emergency contact #1 and financial representative and FM1’s mobile phone was shown. No other family members were shown. Review of R4’s progress notes documented: *7/3/25. FOOT 3 OR MORE VIEWS. Exam Date: JUN 27, 2025@13:37. Reason for study: Right plantar swelling/injury? COMPARISON: No prior studies available. Impression: Posterior calcaneal (heel) minimally displaced fracture.*7/5/25 by Registered Nurse (RN)2. P1 referred resident to Podiatry. 92F(emale) Nursing Home resident w localized right foot plantar tenderness/swelling-x-ray shows posterior calcaneal minimally displaced fracture. Patient presents to podiatry clinic for follow up diabetic foot check and toenail debridement. Patient has also been referred for complaint of tenderness and pain to RIGHT heel 2/2 minimally displaced calcaneal fracture… Recommended cushining (sic) padding to right heel with foam/sponge heel off loading pressure relief ankle and foot orthosis, foot care orders for [nursing home] staff, examine feet QAM and QPM (every morning and every evening), make sure there are not external pressures to patient's feet that may lead to pressure ulcerations, Between podiatry visits, trim patient's toenails, ted hose to bilateral lower legs if patient has no h/o CHF (history of congestive heart failure), patient should have heel protectors to feet at all times.*7/6/25 by Licensed Practical Nurse (LPN)7 “Writer email CMS regarding Closed Fracture to right foot and tried contacting [FM1 at phone number shown on resident profile] (phone not working).” During interview on 7/21/25 at 2:11 PM called FM1 at phone number shown on resident profile, FM1 stated that they were not informed of resident’s foot fracture. FM1 stated that no one at the facility called about it and it was not mentioned during visit to the facility last Friday. During an interview on 7/22/25 at 2:37 PM LPN7 stated that she returned from vacation and came across notes about resident right heel fracture and called it in on 7/6/25 because she saw that no one had called it in yet. LPN7 stated that R4 is total care and not sure how resident fractured her foot. LPN7 stated, “I called FM1 but there was no phone service, it’s the only number we have and we couldn’t leave a message.” During an interview on 7/24/25 at 1:07 PM with the Interim Director of Nursing (IDON) and Director of Nursing, IDON stated that when staff should notify resident representatives of changes in resident conditions such as fracture foot. If staff is unable to reach the family or representative, staff should hand it off to the next shift. During an interview on 7/24/25 at 2:34 PM LPN7 stated that she did not tell the next shift to call FM1 because FM1’s phone was not working. Review of email communications with IDON, dated 7/24/25 at 3:09 PM, documented facility policy for notification for change in condition is made by the charge nurse on duty, which is charted in progress notes. Facility did not have a policy for Notification of Change in Condition.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to report allegations of abuse to the Centers for Medicare and Medicai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to report allegations of abuse to the Centers for Medicare and Medicaid Services within the required time frame for 1 of 2 sampled residents (R)(4) reviewed for abuse. This failure placed residents at risk for abuse.Findings includeFacility policy, Abuse-Investigation and Reporting, revised date 4/18/24, documented .facility practices (b) to prohibit abuse, neglect.3. Residents shall not be subject to abuse by any individual.4. Identification: The facility will identify events such as suspicious bruising of residents, occurrences, patterns and trends that may constitute abuse.7. Reporting/Response: Charge Nurse shall report incident immediately to Physician, family, and nursing administration. The facility must ensure that all alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of resident property are reported immediately to the Nursing administration, Chief Executive Officer (CEO), and CMS. The protocol for alleged instances of abuse included: The On-duty Charge Nurse (CN) shall start and complete the Risk Incident (RI) report immediately and forward notification of incident to the Resident Family/Power of Attorney (POA), Social Services Coordinator (SSC), Nursing Administration, CEO and CMS. If reportable bodily injury, CN shall report the RI to the Resident Family/POA, SSC, Nursing Administration, CEO, NN [Navajo Nation] Case Manager, Arizona (AZ) Ombudsman, CMS, APS [Adult Protective Services] and/or law enforcement within 2 hrs [hours]. If NO Bodily injury: CN shall report the RI to the Resident Family/POA, SSC, Nursing Administration, CEO, NN Case Manager, AZ Ombudsman, CMS, APS and/or law enforcement within 24 hrs.Review of R4's record indicated the facility admitted the resident on 2/7/23 with diagnoses including heart failure (heart disorder which causes the heart to not pump the blood efficiently), diabetes, and dementia. R4's Minimum Data Set (MDS-assessment tool), dated 4/20/25, documented R4's brief interview for mental status was 2. (BIMS, a scoring system used to determine the resident's cognitive status about attention, orientation, and ability to register and recall information. A BIMS score of 0 to 7 is an indication of severe cognitive impairment), and was dependent on staff for eating, toileting, dressing, personal hygiene, mobility and transfers and did not walk and used a wheelchair. Review of R4's current care plan, printed on 7/21/25, documented a self-care deficit related to limited mobility, weakness and frailty, vision deficient, and wheelchair use with resident required total assistance from staff for personal hygiene and used a mechanical lifter by 2 persons during transfer.Review of R4's progress notes documented: *6/24/25 by Nursing: Resident started crying beginning of shift stopping intermittently for about one to two hours then, repeating episodes, through the night. Offered Tylenol 650 mg 2045 and 0400 however repeatedly, resident spitting out offer.*6/26/25 by Provider(P)1: Comfortably sleeping. Nursing staff: light bruising to rt (right) plantar (sole or bottom) foot and has left 5th toenail avulsion (tear). Assessment/Plan:Rt foot swelling lat(eral) (outside) plantar aspect-possibly injured during hoyer lift transfer?Pt does not ambulate or get up. Rt foot xray order placed 6/24/2025. *7/3/25. FOOT 3 OR MORE VIEWS. Exam Date: JUN 27, 2025@13:37. Reason for study: Right plantar swelling/injury? COMPARISON: No prior studies available. Impression: Posterior calcaneal (heel) minimally displaced fracture.*7/5/25 by Registered Nurse (RN)2. P1 referred resident to Podiatry. 92F(emale) Nursing Home resident w localized right foot plantar tenderness/swelling-x-ray shows posterior calcaneal minimally displaced fracture. Patient presents to podiatry clinic for follow up diabetic foot check and toenail debridement. Patient has also been referred for complaint of tenderness and pain to RIGHT heel 2/2 minimally displaced calcaneal fracture.decreased osseous mineralization. Fracture deformity about the posterior calcaneous of unknown chronicity. Mild polyarticular arthritic changes. Arteriosclerotic vasculary disease. No significant soft tissue swelling. Further explained that given patient's age and health profile, and since patient does not ambulate, the fracture is not indicated for surgical intervention. Recommended cushining (sic) padding to right heel with foam/sponge heel off loading pressure relief ankle and foot orthosis, foot care orders for [nursing home] staff, examine feet QAM and QPM (every morning and every evening), make sure there are not external pressures to patient's feet that may lead to pressure ulcerations, Between podiatry visits, trim patient's toenails, ted hose to bilateral lower legs if patient has no h/o CHF (history of congestive heart failure), patient should have heel protectors to feet at all times.*7/6/25 by Licensed Practical Nurse (LPN)7 Writer email CMS regarding Closed Fracture to right foot and tried contacting [family member, phone number] (phone not working).During an interview on 7/21/25 at 12:51 PM Interim Assistant Director of Nursing/Quality Assurance Quality Improvement/Infection Control Nurse (IADON/QA QI ICN) (who was on leave and available via text or phone) stated that R4 had a closed ankle fracture based on xray results on 6/27/25 but staff did not report it to her; therefore, she did not report it to CMS. Review of the facility's abuse investigations for 2025 did not document an investigation was completed or reported for R4.During an interview on 7/22/25 at 1:59 PM P1 stated that she was doing R4's routine two-month exam and noticed that resident's right heel was a bit more swollen and when she manipulated resident's foot, resident opened her eyes. Usually, the resident has her eyes closed and this was different. The resident's foot was a little swollen and was not discolored. They had mentioned that she had to be lifted with hoyer, maybe there was a little [NAME] with the hoyer. When asked who told her this, P1 stated that she did not recall. P1 stated that she ordered an x-ray of right foot and when she received fracture right calcaneus results, she referred resident to Podiatry who recommended padding to heel and nothing much because resident was not walking.During an interview on 7/22/25 at 2:37 PM LPN7 stated that she returned from vacation and came across notes about resident right heel fracture and called it in on 7/6/25 because she saw that no one had called it in yet. LPN7 stated that R4 is total care and not sure how resident fractured her foot. LPN7 stated that she called resident's family and messaged the interim Director of Nursing and IADON/QA QI ICN, and also sent an email to CMS. During an interview on 7/24/25 at 1:07 PM with the Interim Director of Nursing (IDON) and Director of Nursing, IDON stated that when staff discover something like a fracture, it should be reported, but no one submitted a report. The bruising occurred a week before and the night nurse saw it, but didn't report it. When we got the xray results, we saw the resident had a fracture in her foot and LPN7 put her on alert charting. IDON stated that she did not receive any message from LPN7 reporting fracture. IDON confirmed there was a delay in reporting to CMS.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, facility failed to have documented evidence of thorough investigation, includ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, facility failed to have documented evidence of thorough investigation, including preventing further potential abuse while the investigation of the alleged violation was in progress, of alleged abuse for 1 of 2 sampled residents (R) (R4) reviewed for abuse. Without thorough investigations, the facility could not prevent or prohibit further abuse. These failures placed residents at risk for abuse.Findings includeFacility policy, Abuse-Investigation and Reporting, revised date 4/18/24, documented .facility practices (b) to prohibit abuse, neglect.3. Residents shall not be subject to abuse by any individual.5. Investigation. The facility will investigate different types of incidents and identify the staff member responsible for.investigation of alleged violations, e.g. mistreatment, neglect, abuse, injuries of unknown source.6. Protection. How the facility will protect its residents from harm during the investigation: .b. The alleged violations will be thoroughly investigated.All alleged violators (employees) shall be placed on administrative leave by the immediate supervisor(s).Review of R4's record indicated the facility admitted the resident on 2/7/23 with diagnoses including heart failure (heart disorder which causes the heart to not pump the blood efficiently), diabetes, and dementia. R4's Minimum Data Set (MDS-assessment tool), dated 4/20/25, documented R4's brief interview for mental status was 2. (BIMS, a scoring system used to determine the resident's cognitive status about attention, orientation, and ability to register and recall information. A BIMS score of 0 to 7 is an indication of severe cognitive impairment), and was dependent on staff for eating, toileting, dressing, personal hygiene, mobility and transfers and did not walk and used a wheelchair. Review of R4's current care plan, printed on 7/21/25, documented a self-care deficit related to limited mobility, weakness and frailty, vision deficient, and wheelchair use with resident required total assistance from staff for personal hygiene and used a mechanical lifter by 2 persons during transfer.Review of R4's progress notes documented: *6/24/25 by Nursing: Resident started crying beginning of shift stopping intermittently for about one to two hours then, repeating episodes, through the night. Offered Tylenol 650 mg 2045 and 0400 however repeatedly, resident spitting out offer.*6/26/25 by Provider(P)1: Comfortably sleeping. Nursing staff: light bruising to rt (right) plantar (sole or bottom) foot and has left 5th toenail avulsion (tear). Assessment/Plan:Rt foot swelling lat(eral) (outside) plantar aspect-possibly injured during hoyer lift transfer?Pt does not ambulate or get up. Rt foot xray order placed 6/24/2025. *7/3/25. FOOT 3 OR MORE VIEWS. Exam Date: JUN 27, 2025@13:37. Reason for study: Right plantar swelling/injury? COMPARISON: No prior studies available. Impression: Posterior calcaneal (heel) minimally displaced fracture.*7/5/25 by Registered Nurse (RN)2. P1 referred resident to Podiatry. 92F(emale) Nursing Home resident w localized right foot plantar tenderness/swelling-x-ray shows posterior calcaneal minimally displaced fracture. Patient presents to podiatry clinic for follow up diabetic foot check and toenail debridement. Patient has also been referred for complaint of tenderness and pain to RIGHT heel 2/2 minimally displaced calcaneal fracture.decreased osseous mineralization. Fracture deformity about the posterior calcaneous of unknown chronicity. Mild polyarticular arthritic changes. Arteriosclerotic vasculary disease. No significant soft tissue swelling. Further explained that given patient's age and health profile, and since patient does not ambulate, the fracture is not indicated for surgical intervention. Recommended cushining (sic) padding to right heel with foam/sponge heel off loading pressure relief ankle and foot orthosis, foot care orders for [nursing home] staff, examine feet QAM and QPM (every morning and every evening), make sure there are not external pressures to patient's feet that may lead to pressure ulcerations, Between podiatry visits, trim patient's toenails, ted hose to bilateral lower legs if patient has no h/o CHF (history of congestive heart failure), patient should have heel protectors to feet at all times.Observation on 7/21/25 at 11:59 AM showed R4 sitting in high back wheelchair with eyes closed. Staff sat next to resident and offered several spoonsful and placed cups to resident's lips, but resident only opened her mouth a few times and did not consume much. Staff called the resident's name, patted the resident on her back or shook her shoulder but the resident did not respond or open her eyes.During an interview on 7/21/25 at 12:51 PM Interim Assistant Director of Nursing/Quality Assurance Quality Improvement/Infection Control Nurse (IADON/QA QI ICN) stated that R4 who was completely dependent on staff for care and did not have a fall had a closed ankle fracture based on xray results on 6/27/25. A facility investigation for an injury of unknown origin and possible abuse or neglect should have been completed for resident but it was not. Observation on 7/22/25 at 10:10AM showed Certified Nursing Assistant (CNA) 26 and 21 change resident's briefs and then used mechanical lift to transfer resident to high back wheelchair. Resident had eyes closed and saw only a few words during cares. Resident required total care from staff. Review of the facility's abuse investigations for 2025 did not show an investigation was completed for R4.During an interview on 7/22/25 at 1:59 PM P1 stated that she was doing R4's routine two-month exam and noticed that resident's right heel was a bit more swollen and when she manipulated resident's foot, resident opened her eyes. Usually, the resident has her eyes closed and this was different. The resident's foot was a little swollen and was not discolored. They had mentioned that she had to be lifted with hoyer, maybe there was a little [NAME] with the hoyer. When asked who told her this, P1 stated that she did not recall. P1 stated that she ordered an x-ray of right foot and when she received fracture right calcaneus results, she referred resident to Podiatry who recommended padding to heel and nothing much because resident was not walking.During an interview on 7/24/25 at 1:07 PM with Interim Director of Nursing (IDON) and Director of Nursing, IDON stated that when staff discover something like a fracture, it should be investigated, especially for R4 who was dependent on staff for her cares and there was no report that resident had a fall.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0627 (Tag F0627)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure required documentation for discharge was present in the medi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure required documentation for discharge was present in the medical record for 1 of 2 sampled residents (Resident 51), when there was no physician documented reason for discharge.This placed the resident at risk of being discharged from the facility without a physician's assessment to ensure all treatment options were explored which may have allowed resident to remain in the facility.Findings includeFacility policy Transfer/Discharge, undated, documented It is the policy of the [name of facility] Nursing Home to transfer or discharge a resident once the resident has been admitted to the facility on ly within the Federal Rules and Regulations. To protect all residents form being removed from the facility without the necessary requirements having been met.The facility may not transfer or discharge the resident unless:1. The transfer or discharge is necessary to meet the resident's welfare and the resident's and the resident's welfare cannot be met in the facility;.3. The safety of individuals in the facility is endangered.4. The health of individuals in the facility would otherwise be endangered.8. To demonstrate situations 1 and 2 above, the residents; physician must provide the documentation.9. In the situation 4 above, the documentation must be provided by any physician.10. Reason for transfer/discharge; Review of Resident 51's records documented that resident was admitted to the facility on [DATE], readmitted on [DATE] and discharged on 6/13/25. R51's diagnoses included dementia, psychotic disturbance, mood disturbance, anxiety, acute kidney failure and diabetes. R51's Minimum Data Set (MDS-assessment tool), dated 6/13/25, documented R51's brief interview for mental status was 9. (BIMS, a scoring system used to determine the resident's cognitive status about attention, orientation, and ability to register and recall information. A BIMS score of 8 to 12 is an indication of moderate cognitive impairment). Review of R51's Transfer/Discharge Notification, dated 6/13/25, documented resident was being transferred/discharged to another nursing facility due to ongoing verbal and physical aggressive behavior towards caretakers with care. Nursing home can no longer able to tolerate her behavior and the effective date was per case manager request to discharge [name of resident] to [name of another nursing facility].Review of progress notes, dated 6/12/25, by Interim Director of Nursing (IDON) documented Upon arrival this morning writer was informed of incident 6/11/2025 by resident toward staff member. Physical and verbal aggression with actual contact to (sic) staff member. [Name of Case Manager] Case Manager was contacted, [Name of Social Services Coordinator, SSC] SSC was also informed to get the expedite the transfer process to get resident to the proper care she needs. Facility has depleted resources to attempt continuity of care, but with her continued manipulative behavior, now with physical aggression she needs to be transferred as soon as possible due to safety measures of all involved, including the resident, as she has been inflicting self-harm and accusing staff. Documents were gathered and forwarded to [Case Manager]. She called back at 1650 to inform writer that resident has been accepted to [Name of another nursing facility]. Review of provider orders showed order from Provider (P)2, dated 6/12/25, to Discharge and Transfer to [name of nursing facility] with medications and treatment plans.' The order did not document the reason for discharge or transfer.Review of progress notes did not show evidence that a physician documented the reason for discharge or transfer.During an interview on 7/24/25 at 10:59 AM IDON stated that R51 was discharged to another nursing home because the resident's needs could not be met in the facility and the safety of individuals, resident, other residents, visitors and staff, and the resident was endangered due to the behavior status of the resident. IDON stated that the last straw was R51 attacked nurse twice in one day, resident had physical aggression towards staff, this was not the best appropriate place for her, resident needed a place where her behavioral needs could be met. The resident was alert, oriented and knew what she was doing, she was manipulative and targeted the nurse. The resident was a danger to herself, she scratched both arms, made false accusations that we were hurting her, we could not manage that level of behavior. We tried several things such as 2 persons, redirection, encouraged her to take her medications, reminders and consequences of behaviors. IDON confirmed there was no documentation in the medical record by a physician that a transfer or discharge was necessary or documentation of the basis for the transfer or discharge.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to transmit required Minimum Data Set (MDS-assessment tool) resident a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to transmit required Minimum Data Set (MDS-assessment tool) resident assessment data to the Centers for Medicare & Medicaid Services (federal agency that provides health coverage) within the required timeframe for 2 of 6 sampled residents (R) (R53 and R57) reviewed for timeliness in transmitting discharge Minimum Data Set (MDS-an assessment tool). This placed residents at risk for unmet care needs and a diminished quality of life.Findings include Review of Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Version 1.19.1, dated October 2024, documented discharge (non-comprehensive) MDS must be completed no later than 14 days after the Assessment Reference Date (ARD) (A2300), and it must be submitted/transmitted within 14 days of the MDS completion date (Z0500+14 days) to the database as required. Resident 53 Review of Resident 53’s (R53) record documented the resident was admitted on [DATE] and discharged on 4/11/25. Review of the facility's electronic health record system Point Click Care showed that a discharge MDS with an ARD of 4/11/25 was not submitted and accepted until 5/8/27; therefore, the transmittal was not completed within the required 14 days. During a concurrent interview and record review on 7/24/25 at 3:12 PM MDS Nurse stated that the RAI manual for MDS completion was used as the facility policy and reference source. MDS Nurse stated that they would complete the discharge MDS within 14 days from the ARD. Joint record review of Resident 53's MDS look up assessment showed the discharge MDS dated [DATE] was submitted on 5/8/27; more than the required 14 days from the ARD date. MDS Nurse stated that it was submitted late because staff kept saying they weren't sure if the resident was coming back or not. MDS RN stated, “I told them we needed to complete the MDS or we will be late.” During an interview on 7/24/25 at 1:07 PM with the Interim Director of Nursing (IDON) and Director of Nursing, IDON stated that they expected the MDS to be completed and transmitted in a timely manner. Resident 57 Review of R57's admission Record, printed from the electronic medical record (EMR) Profile tab showed a facility admission date of 04/10/25, readmission on [DATE], with medical diagnoses that included type II diabetes, nutritional deficiency, and hypertension. Review of R57's EMR Progress Notes tab revealed: Effective Date: 05/05/2025 15:03 Type: COMMUNICATION - with Family/NOK [Next of Kin]/POA [Power of Attorney] Note Text : NOTIFICATION TO FAMILY MEMBER-Son [name] notified by Writer to inform him that his Father [name] will be Transported to an Out of Facility Hospital for further care (possible Pacemaker). Son advises He will call the [name] Hospital to follow-up on his Fathers' medical evaluation and transport Per facility Driver The Doctor was saying [R57's name] would probably be sent to Phoenix. Writer called [hospital name]-[NAME] [emergency room Department] and confirmed that [R57's name] will be sent to [name] Medical Center in Phoenix, AZ. Per [NAME] Receptionist, Family (NOK) which at the [facility name] lists [R57's] Daughter and Spouse have been notified. Review of R57's EMR MDS tab showed a DCRA with an Assessment Reference Date (discharge date ) of 05/05/25, but the EMR History tab for the MDS showed it was not submitted until 05/29/25. During an interview on 07/23/25 at 4:02 PM regarding MDS submission policy, the Interim Director of Nursing (IDON) stated they follow the RAI (Resident Assessment Instrument) manual. During an interview on 07/24/2025 at 1:35 PM regarding the DCRA submission on 05/29/25, the MDS Coordinator (MDSC) stated, The MDS sections did not meet the times for each area completion. They were late so I submitted it (DCRA) late. Review of the October 2024 RAI Manual, page 2-39, revealed: 10. OBRA Discharge Assessment–Return Anticipated .-Must be completed when the resident is discharged from the facility and the resident is expected to return to the facility within 30 days…-Must be completed . within 14 days after the discharge date . (i.e., discharge date . + 14 calendar days).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

Based on interview, record review, and review of the Resident Assessment Instrument (RAI) manual, the facility failed to ensure the Minimum Data Set (MDS) assessment was accurate for one of three samp...

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Based on interview, record review, and review of the Resident Assessment Instrument (RAI) manual, the facility failed to ensure the Minimum Data Set (MDS) assessment was accurate for one of three sampled residents (Resident (R) 37) for pressure ulcers. The failure to accurately code/assess the resident's condition had the potential to affect the care planning for the resident to receive all required services.Findings include: During the initial attempt for an interview on 07/21/25 at 3:33 PM, R37 was found non-interviewable, but had triggered for review of a facility acquired pressure ulcer. Review of R37's admission Record printed from the electronic medical record (EMR) Profile tab showed a facility admission date of 07/26/21 with medical diagnoses that included dementia, type II diabetes, protein calorie malnutrition, age related physical debility, and hemiplegia/hemiparesis following cerebrovascular disease with history of transient ischemic attacks and cerebral infarction (stroke). Review of R37's quarterly MDS with an Assessment Reference Date (ARD) of 06/14/25 showed a Brief Interview for Mental Status (BIMS) score of three out of a possible 15, indicative of severe cognitive impairment. Review of R37's MDS skin assessments for unhealed pressure ulcers showed on the following assessment reference dates:-03/13/24 Quarterly - none-06/13/24 Quarterly - none-09/13/24 Quarterly - one stage one-12/02/24 Annual - none-03/14/25 Quarterly - none-06/14/25 Quarterly - one stage two Review of R37's EMR Assessments tab, Progress Notes tab, and Miscellaneous tab did not show any documentation regarding pressure ulcers. During an interview on 07/23/25 at 3:00 PM, the Interim Director of Nursing (IDON) stated, I don't remember him [R37] ever having a pressure ulcer. During a follow-up interview on 07/23/25 at 4:02 PM regarding an MDS accuracy policy, the IDON stated they follow the RAI (Resident Assessment Instrument) manual. During an interview on 07/24/25 at 3:40 PM, the MDS Coordinator (MDSC) stated she coded the pressure ulcer on the 06/14/25 assessment from this EMR Progress Note because she couldn't find any notes that it was healed: Effective Date: 03/04/2025 19:38 Type: Skin/Wound Note Text: RT. BUTTOCK OPEN WOUND- Measuring 1.5 cm. x 1.9 cm. x 0. Superficial. Wound edges intact. No undermining. No surrounding redness. Scant amt. of bleeding with cleansing. LT. BUTTOCK OPEN WOUND- Measuring 1.0 cm. x 1.6 cm. x 0. Superficial. Wound edges intact. No undermining. No surrounding redness. Scant amt. of bleeding with cleansing.-At 4:06 PM, the MDSC showed a progress note, dated 04/25/25, stating the buttocks were healed, and stated, I coded it because I looked back to the March 14th through June 25th for the assessment. Review of the October 2024 Resident Assessment Instrument (RAI) manual with MDSC, page M-5, revealed: Coding Instructions Code based on the presence of any pressure ulcer/injury (regardless of stage) in the past 7 days. Code 0, no: if the resident did not have a pressure ulcer/injury in the 7-day look-back period. Then skip to M1030, Number of Venous and Arterial Ulcers. Code 1, yes: if the resident had any pressure ulcer/injury (Stage 1, 2, 3, 4, or unstageable) in the 7-day look-back period. Proceed to M0300, Current Number of Unhealed Pressure Ulcers/Injuries at Each Stage. The MDSC stated the MDS was coded incorrectly for a pressure ulcer.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure resident's plan of care were revised when diet texture was changed, glasses were no longer available, transfer needs changed, and fo...

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Based on interview and record review, the facility failed to ensure resident's plan of care were revised when diet texture was changed, glasses were no longer available, transfer needs changed, and foot fracture was sustained for 1 of 18 sampled residents (R) (R4) whose care plans were reviewed. This failure increased the risk for unmet care needs.Findings includeReview of R4's record indicated the facility admitted the resident on 2/7/23 with diagnoses including heart failure (heart disorder which causes the heart to not pump the blood efficiently), diabetes, and dementia. R4's Minimum Data Set (MDS-assessment tool), dated 4/20/25, documented R4's brief interview for mental status was 2. (BIMS, a scoring system used to determine the resident's cognitive status about attention, orientation, and ability to register and recall information. A BIMS score of 0 to 7 is an indication of severe cognitive impairment), and was dependent on staff for eating, toileting, dressing, personal hygiene, mobility and transfers and did not walk and used a wheelchair.Review of R4's July Medication Administration Record documented resident's diet was CCHO (consistency carbohydrate) diet pureed texture, nectar consistency.Review of R4's current care plan, printed on 7/21/25, documented a self-care deficit related to limited mobility, weakness and frailty, vision deficient, and wheelchair use with resident required total assistance from staff for personal hygiene and 1. Utilized a stand-up lifter and must be assisted by two staff members (Date initiated 4/20/21) 2. Assist [name of resident4] by two (2) person during transfer using mechanical lifter for safety (Date initiated 8/26/22)3. Remind/assist [name of resident4] to wear glasses when up. Ensure [name of resident4] is wearing glasses which are clean free from scratches and in good repair. Report any damage to nurse/family. (Date Initiated: 4/20/21)4. Please offer [name of resident4] all Liquids w/straw as [name of resident4] states she does better drinking through the straw. (Date Initiated: 4/20/21)5. Provide [name of resident4] Diet as ordered (CCHO diet, pureed texture, nectar consistency) (Date initiated 1/25/20)6. There was no care plan for resident's right heel fracture per x-ray exam on 6/27/25Progress notes documented on 7/5/25 by Registered Nurse (RN)2. Provider 1 referred resident to Podiatry. 92F(emale) Nursing Home resident w localized right foot plantar tenderness/swelling-x-ray shows posterior calcaneal minimally displaced fracture. Patient presents to podiatry clinic for follow up diabetic foot check and toenail debridement. Patient has also been referred for complaint of tenderness and pain to RIGHT heel 2/2 minimally displaced calcaneal fracture.decreased osseous mineralization. Fracture deformity about the posterior calcaneous of unknown chronicity. Mild polyarticular arthritic changes. Arteriosclerotic vasculary disease. No significant soft tissue swelling. Further explained that given patient's age and health profile, and since patient does not ambulate, the fracture is not indicated for surgical intervention. Recommended cushining (sic) padding to right heel with foam/sponge heel off loading pressure relief ankle and foot orthosis, foot care orders for [nursing home] staff, examine feet QAM and QPM (every morning and every evening), make sure there are not external pressures to patient's feet that may lead to pressure ulcerations, Between podiatry visits, trim patient's toenails, ted hose to bilateral lower legs if patient has no h/o CHF (history of congestive heart failure), patient should have heel protectors to feet at all times.Observation on 7/21/25 at 11:59 AM showed R4 sitting in high back wheelchair with eyes closed. Staff sat next to resident and offered cup to resident's lips, but resident only opened her mouth a few times and did not consume much. R4 diet was pureed texture and there was no straw on meal tray. Resident was not wearing glasses. During a phone interview on 7/21/25 at 2:11 PM Family Member (FM)1 stated that resident used to have glasses but hadn't been wearing them.Observation on 7/22/25 at 10:10AM showed Certified Nursing Assistant (CNA) 26 and 21 change resident's briefs and then transfer resident with mechanical lift to high back wheelchair. Resident was not wearing glasses. During multiple observations from 7/21/25 to 7/25/25 R4 was not observed wearing glasses.During an interview on 7/22/25 at about 10:13AM Certified Nursing Assistant (CNA) 26 stated that she knows R4 well, having taken care of her during the past 3 years. CNA26 stated that resident is transferred via mechanical lift and not the stand-up lifter or sit to stand as resident does not stand. CNA26 also stated that she has never seen R4 wear glasses and has not seen glasses in her room.During an interview on 7/23/25 at 8:57 AM CNA21 stated that resident is transferred using mechanical hoyer lift with two people. During an interview on 7/24/25 at 1:07 PM with the Interim Director of Nursing (IDON) and Director of Nursing, IDON stated that care plans should reflect care that is needed.Record review of email communications, dated 7/24/25 at 2:33 PM, Interim Director of Nursing (IDON) documented The interim care plans are done by the nurses. Any updates are usually done by RegisteredNurse Assessment Coordinator (RNAC).During a phone interview on 7/25/25 at 9:40 AM RNAC confirmed that she updates resident's care plans by noting any changes such as fall incidents, MDS changes such as significant changes or quarterly changes, hospital readmission, she contacts staff by phone and email, participates in weekly meetings and Quality Assessment Performance Improvement meetings, contacts CNAs and asks how they are doing with daily change. RNAC also stated that if a resident has an incident such as a fall or fracture, the doctor's orders are incorporated into care plan. RNAC stated that yesterday a careplan was held for R4 which family member (FM)1 attended. RNAC stated that there were no recommendations or revisions to resident's care plan. RNAC stated that resident uses the stand-up lifter when informed observation and staff interview showed resident used the mechanical hoyer lift and not the stand-up lifter, RNAC stated that she will ask the lead CNA about this. RNAC stated that the lead CNA did not attend yesterday's care plan meeting. RNAC stated that she was aware that R4 had a foot fracture last month which included physician orders and treatment for use of heel protectors, cushioning, pain management, ice as tolerated, and assessment. When asked if a care plan for foot fracture was developed, RNAC stated no but that should have been done. RNAC stated I missed that. When asked about use of glasses and straw, RNAC stated that she will check with staff and update the care plan.During an interview on 7/25/25 at 10:01 AM Lead CNA stated that R4 can't suck liquids from a straw because R4 is on nectar thick liquids so instead staff bring the cup to resident's mouth.Facility policy Comprehensive Assessment and Care Planning, dated 1/2024, documented As appropriate, our facility will revise the resident's care plan to assure its continued accuracy. The Care Plan will be reviewed as often as changes occur in the resident's condition and will be revised to maintain accuracy. Each resident's comprehensive assessment and care plan will be reviewed at least every three (3) months by all members of the IDT, who will then meet to discuss any change in services required.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected 1 resident

Based on interview and record review it was determined the facility failed to ensure a registered nurse worked eight consecutive hours for 1 of 203 days reviewed for staffing. This placed residents at...

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Based on interview and record review it was determined the facility failed to ensure a registered nurse worked eight consecutive hours for 1 of 203 days reviewed for staffing. This placed residents at risk for lack of nursing assessments.Findings includeA review of the facility's Licensed Nurses Schedule for week of 5/19/25 showed there were no RN on duty on 5/18/25. Review of Interim Director of Nursing (IDON) Custom Time Card Report for 5/18/25 showed hours worked from 8:30 AM to 1:00 PM (4.5 hours) and then 6:30 PM to 9:15 PM (2.75 hours). The facility census was less than 60.During a concurrent review and interview on 7/24/25 at 10:59 AM IDON confirmed the facility did not have an RN for eight consecutive hours on 5/18/25.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure resident's drug regimen was free from unnecessary drugs for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure resident's drug regimen was free from unnecessary drugs for 1 of 5 sampled resident (R) (R7) reviewed for unnecessary medication use. R7 received anti-hypertensive medications that did not meet physician's ordered blood pressure parameters. This failure placed residents at risk for adverse side effects such as hypotension, dizziness, and falls. Findings includeReview of R7's records documented resident was admitted on [DATE] with diagnoses including congestive heart failure (heart disorder which causes the heart to not pump the blood efficiently), hypertension, dementia, diabetes, and cerebral infarction (stroke, blood supply to part of the brain is blocked, causing parts of the brain to be damaged or die, can cause weakness in one side of the body and swallowing difficulties).Review of R7's care plan documented [Name of R7] has hypertension and takes medicines with goal for resident's blood pressure to be within normal limits.Review of R7's physician orders and July 2025 Medication Administration Record documented *Hydralazine 25 mg, give 50 mg by mouth three times a day for hypertension. Hold for SBP (systolic blood pressure, top number of blood pressure) less than 130.During the month of July, resident's SBP was less than 100 but Hydralazine was documented as given five times on 7/5/25 (BP 124/49), 7/6/25 (BP 123/52), 7/7/25 (BP 128/69), 7/12/25 (BP 107/65), 7/20/25 (BP 125/67).During a concurrent interview and record review on 7/24/25 at 1:07 PM with Interim Director of Nursing (IDON) and Director of Nursing, IDON stated that R7's blood pressure medications should have been held if blood pressure was too low and nurses need to be following physician's orders.Facility policy Medication Administration, dated 1/2024, documented Medications are administered in accordance with written orders of the attending physician.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure records were complete and accurate for 1 of 5 sampled reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure records were complete and accurate for 1 of 5 sampled residents (R)(R7) reviewed for unnecessary medication use. This placed residents at risk for incomplete clinical records.Findings includeReview of R7's records documented resident was admitted on [DATE] with diagnoses including congestive heart failure (heart disorder which causes the heart to not pump the blood efficiently), hypertension, dementia, diabetes, and cerebral infarction (stroke, blood supply to part of the brain is blocked, causing parts of the brain to be damaged or die, can cause weakness in one side of the body and swallowing difficulties).Review of R7's care plan documented [Name of R7] has hypertension and takes medicines with goal for resident's blood pressure to be within normal limits.Review of R7's physician orders and July 2025 Medication Administration Record documented *Hydralazine 25 mg, give 50 mg by mouth three times a day for hypertension. Hold for SBP (systolic blood pressure, top number of blood pressure) less than 130.During the month of July, resident's SBP was less than 100 but Hydralazine was documented as given five times on 7/5/25 (BP 124/49), 7/6/25 (BP 123/52), 7/7/25 (BP 128/69), 7/12/25 (BP 107/65), 7/20/25 (BP 125/67).During a concurrent interview and record review on 7/23/25 at 1:36 PM Licensed Practical Nurse (LPN)2 stated that although R4's Medication Administration Record shows she gave Hydralazine on 7/20/25 when BP was 125/67 (SBP was less than 130), she knows that is a mistake because she recalls resident's SBP was low all day Sunday so she held the resident's BP medications. LPN6 stated that she might have clicked the wrong thing in the electronic health record Point Click Care. When asked about 7/7/25 BP reading of 128/69, LPN6 stated she also did not administer Hydralazine on this day since it shows resident's SBP was less than 130. LPN6 stated that she is aware the record shows she gave the Hydralazine, but it was a mistake. LPN6 stated that she understands that it is important that the medical record documentation is accurate and also that if resident is given Hydralazine when SBP is not greater than 130, then the resident's BP could drop too low.During a concurrent interview and record review on 7/24/25 at 1:07 PM with the Interim Director of Nursing (IDON) and Director of Nursing, IDON stated that R7's blood pressure medications should have been held if blood pressure was too low and nurses need to be following physician's orders, and it is important that the medical record reflect accurate and complete documentation. During an interview on 7/25/25 at about 2:10 PM IDON stated that the expectation is medical record documentation is accurate and reflect what was done. Upon request for medical record policy for documentation accuracy, facility provided Content of Medical Record. This policy did not outline the need for medical record documentation to be accurate.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0868 (Tag F0868)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to maintain a Quality Assessment and Assurance (QAA) committee that included the required participants for 2 of 4 quarters reviewed for partic...

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Based on interview and record review, the facility failed to maintain a Quality Assessment and Assurance (QAA) committee that included the required participants for 2 of 4 quarters reviewed for participation. This failed practice placed residents at risk for quality and infection control deficiencies, adverse events, and diminished quality of life.Findings includeFacility's 2025 Quality Assessment Performance Improvement (QAPI) Committee, undated, documented meetings were at a minimum once every quarter with members listed: Interim Assistant Director of Nursing/Quality Assurance Quality Improvement/Infection Control Nurse (IADON QA QI ICN), Interim Director of Nursing (IDON), Medical Director, Consult Pharmacist, Board of Directors, Supervisors for Housekeeping/dietary, Maintenance, Social Services, Lead Certified Nursing Assistant (CNA), MDS (Minimum Data Set) Coordinator, Activity Supervisor and Nurses, CNAs and all staff are welcome to attend. The facility's list of QAPI/QAA participants met the minimal regulatory requirements that the Medical Director/Designee, Director of Nursing Services (DON), Administrator/Owner/Board Member/Other Leader, Infection Prevention & Control Officer (IP), At least two additional members participated and QAA met at least quarterly. Review of facility's 2024 and 2025 QAPI binder showed that 3/26/25 meeting did not have the required meeting participants when the Medical Director and Administrator/Board member did not attend. In addition, the Medical Director did not attend the 10/2/24 meeting. During text communications on 7/25/25 at 9:05 AM IADON/QA QI ICN (who was on leave and available via text or phone) stated that if the Medical Director was not on the sign-in sheet, he most likely was not able to attend. During an interview on 7/25/25 at 10:25 AM IDON stated that the Medical Director stated that he has no proof that he attended the 3/26/25 meeting.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe and sanitary environment to help...

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Based on observation, interview and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the transmission of communicable diseases when staff did not change gloves during 1 of 2 sampled resident (R) (4) personal care observation when going from dirty tasks to clean tasks. This placed residents at risk for the spread of infection and its associated discomfort and decline in physical condition.Findings includeReview of R4's record indicated the facility admitted the resident on 2/7/23 with diagnoses including heart failure (heart disorder which causes the heart to not pump the blood efficiently), diabetes, and dementia. R4's Minimum Data Set (MDS-assessment tool), dated 4/20/25, documented R4's brief interview for mental status was 2. (BIMS, a scoring system used to determine the resident's cognitive status about attention, orientation, and ability to register and recall information. A BIMS score of 0 to 7 is an indication of severe cognitive impairment), and was dependent on staff for eating, toileting, dressing, personal hygiene, mobility and transfers and did not walk and used a wheelchair. Review of R4's current care plan, printed on 7/21/25, documented a self-care deficit related to limited mobility, weakness and frailty, vision deficient, and wheelchair use with resident required total assistance from staff for personal hygiene. Observation on 7/22/25 at 10:10AM showed Certified Nursing Assistant (CNA) 26 and 21 change resident's briefs. CNA26 unfastened resident's briefs with gloved hands, then wiped resident private area several times. With same gloved hands, CNA26 picked up clean new brief and placed under resident and then repositioned resident on her side and fastened briefs.During an interview on 7/22/25 at about 10:13AM Certified Nursing Assistant (CNA) 26 stated that R4's briefs was wet. When asked about changing gloves during brief change, CNA26 stated that she used one pair of gloves. When asked how she kept new brief clean when she touched brief with same gloves she used to clean resident's soiled briefs. CNA26 stated that I guess the glove was dirty when she touched the clean brief with the gloves she had just used. CNA26 stated that it's not like she keeps briefs in her pocket and she needs to attend to the resident.During text communications on 7/25/25 at 9:07 AM Interim Assistant Director of Nursing/Quality Assurance Quality Improvement/Infection Control Nurse (IADON/QA QI ICN) (who was on leave and available via text or phone) documented the expectation is staff to know when to change gloves after a dirty procedure and before doing a clean procedure or act. Staff should not be using one pair of gloves when changing soiled briefs. During an interview on 7/24/25 at 1:07 PM with Interim Director of Nursing (IDON) and Director of Nursing, IDON stated that staff should be changing gloves between dirty and clean tasks.Facility policy Handwashing/ Hand Hygiene, dated 1/2024, documented change gloves and perform hand hygiene during patient care, if.c moving from work on a soiled body site to a clean body site on the same patient or if another clinical indication for hand hygiene occurs
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to ensure two of five residents (Resident (R)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and facility policy review, the facility failed to ensure two of five residents (Resident (R) 6 and R56) reviewed for immunizations had been provided with education and the opportunity to decline or receive an updated pneumococcal conjugate vaccine (PCV20 or PCV21). This failure had the potential to affect the residents' ability to decrease the possibility of serious pneumococcal infection and potential hospitalization.Findings include: Review of the facility's policy titled, Pneumococcal Vaccine, revised October 2023, revealed:Policy Statement. All residents are offered pneumococcal vaccines to aid in preventing pneumonia/pneumococcal infections. Policy Interpretation and Implementation.7. Administration of the pneumococcal vaccines are made in accordance with current Centers for Disease Control and Prevention (CDC) recommendations at the time of the vaccination. 1. Review of R6's admission Record, printed from the electronic medical record (EMR) Profile tab revealed a facility admission date of 10/18/23, readmission on [DATE], with medical diagnoses that included dementia, trigeminal neuralgia, acute embolism and thrombosis, hypertension, and age-related physical debility. Review of R6's EMR Immunization tab showed an unidentified pneumococcal vaccine on 07/09/07 and a PCV13 vaccine on 08/12/15. Further review of R6's record did not show documentation that R6 or her Responsible Party (RP) had been educated regarding the Centers for Disease Control (CDC) recommendations for PCV20 or PCV21 to complete the pneumococcal vaccine. Review of the CDC PneumoRecs VaxAdvisor application located at https://www.cdc.gov/pneumococcal/hcp/vaccine-recommendations/app.html, dated 01/15/25, showed a recommendation of Give one dose of PCV20 or PCV21 at least one year after PCV13. Regardless of which vaccine is used (PCV20 or PCV21), their pneumococcal vaccinations are complete. During an interview on 07/25/25 at 1:54 PM, the [NAME] Clerk stated there was no documentation regarding the PCV20 which was what the facility offered. 2. Review of R56's admission Record, printed from the EMR Profile tab, revealed a facility admission date of 09/17/24 with medical diagnoses that included dementia and adult failure to thrive. Review of R56's EMR Immunization tab showed she had received the PCV13 on 10/11/17 and that a pneumococcal vaccine and COVID vaccine had been refused by family on 09/19/24. However, a COVID vaccine had been administered on 10/11/24. A request was made for the declination with education. During an interview on 07/25/25 at 1:54 PM, the [NAME] Clerk stated she was unable to find anything more regarding the PCV20. When asked about the declination and administration of the COVID vaccine, at 2:05 PM the [NAME] Clerk provided a consent form for all vaccines signed by R56 and her RP, but she was unable to find any documentation that the PCV20 had been administered after the consent. Review of the CDC PneumoRecs VaxAdvisor application located at https://www.cdc.gov/pneumococcal/hcp/vaccine-recommendations/app.html, dated 01/18/25, showed a recommendation of Give one dose of PCV20 or PCV21 at least one year after PCV13. Regardless of which vaccine is used (PCV20 or PCV21), their pneumococcal vaccinations are complete. During an interview on 07/25/25 at 2:40 PM, the Director of Nursing (DON) stated an expectation that anyone in the door, we would check their vaccine status, educate and offer the pneumonia vaccine. After reviewing the EMR, the DON stated R6, and her RP should have been educated and offered the pneumonia vaccine. After reviewing the EMR and consent, the DON stated R56 should have had the pneumonia vaccine administered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0946 (Tag F0946)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to offer training on its compliance and ethics program for 5 of 5 sampled staff (Certified Nursing Assistant) (CNA)(3, 21, 26, 6, and 19) revie...

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Based on interview and record review the facility failed to offer training on its compliance and ethics program for 5 of 5 sampled staff (Certified Nursing Assistant) (CNA)(3, 21, 26, 6, and 19) reviewed for training. This placed residents at risk for non-compliant and unethical treatment.Findings includeReview of facility all staff list documented CNA3 was hired in March 2014.Review of facility training records for CNA3 lacked documented evidence of compliance and ethics training.Review of facility all staff list documented CNA21 was hired in May 2017.Review of facility training records for CNA21 lacked documented evidence of compliance and ethics training.Review of facility all staff list documented CNA26 was hired in April 2022.Review of facility training records for CNA26 lacked documented evidence of compliance and ethics training.Review of facility all staff list documented CNA6 was hired in January 2008. Review of facility training records for CNA6 lacked documented evidence of compliance and ethics training.Review of facility all staff list documented CNA19 was hired in January 2024. Review of facility training records for CNA19 lacked documented evidence of compliance and ethics training.During a phone interview on 7/25/25 at 11:42 AM Interim Assistant Director of Nursing/Quality Assurance Quality Improvement/Infection Control Nurse (IADON/QA QI ICN) (who was on leave and available via text or phone) stated that she oversaw the facility's staff training which was conducted and tracked through Relias system. When asked about compliance and ethics training, IADON/QA QI ICN stated that she did not assign any compliance and ethics training module in Relias for staff to complete. IADON/QA QI ICN stated that the previous compliance officer did not provide any staff training on the compliance and ethics program and the new compliance officer (start date May 2025) has not provided compliance and ethics training.During an interview on 7/25/25 at 1:18 PM CNA26 stated that they had not received any training on the facility's compliance and ethics program.During an interview on 7/25/25 at 1:26 PM Licensed Nurse Aide (LNA)7 stated that they worked at the facility for the past seven years and had not received training on the facility's compliance and ethics program.During an interview on 7/25/25 at 1:45 PM Interim Director of Nursing (IDON) stated that the facility's compliance and ethics program was discussed at the February 2025 staff meeting. Review of the agenda and notes of the meeting lack documentation that compliance and ethics was discussed. The meeting attendance sheet documented about 10-15 names. IDON stated that not all staff or CNAs attended the meeting/training.During an interview on 7/25/25 at about 2:10 PM IDON stated that the expectation is compliance officer provides training to all staff on the facility's compliance and ethics program.Review of Compliance and Ethics Program, dated as approved by Board of Directors on 7/25/24, documented any such Associates or Affiliates who ultimately work more than 160 hours during a year must complete Orientation Training. At a minimum, the related training materials will provide: A description of the Program, Education on each Associate and Affiliate's responsibilities and [name of facility] expectations regarding compliance with laws. On an annual basis, the following individuals.must complete Refresher Training on the Code (delivered by the Human Resource Coordinator) and the Program. All full-time, part-time, and per-diem Associates, All Affiliates who furnish patient care items or services.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to ensure 4 of 5 currently employed sampled Certified Nursing Assistant (CNA)(3, 21, 26, and 6) reviewed for training completed the required 1...

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Based on interview and record review, the facility failed to ensure 4 of 5 currently employed sampled Certified Nursing Assistant (CNA)(3, 21, 26, and 6) reviewed for training completed the required 12 hours of annual in-service education based on their hire dates. The facility also failed to ensure CNA26 and CNA6 received annual abuse, dementia, and infection control training. This placed residents at risk for receiving care from unskilled staff and increased risk for abuse, neglect and diminished quality of care.Findings includeReview of facility all staff list documented CNA3 was hired in March 2014.Review of facility training records for CNA3 documented 7.82 hours of annual training was completed; less than the required 12 hours.Review of facility all staff list documented CNA21 was hired in May 2017.Review of facility training records for CNA3 documented 8.57 hours of annual training was completed; less than the required 12 hours.Review of facility all staff list documented CNA26 was hired in April 2022.Review of facility training records for CNA3 documented 0.17 hours of annual training was completed; less than the required 12 hours and did not include abuse, dementia care, and infection control training.Review of facility all staff list documented CNA6 was hired in January 2008. Review of facility training records for CNA3 documented 0 hours of annual training was completed; less than the required 12 hours and did not include abuse, dementia care, and infection control training. The last training module completed was on 5/11/23.During a phone interview on 7/25/25 at 11:42 AM Interim Assistant Director of Nursing/Quality Assurance Quality Improvement/Infection Control Nurse (IADON/QA QI ICN) (who was on leave and available via text or phone) stated that she oversaw the facility's staff training which was conducted and tracked through Relias system. During a concurrent record review and interview on 7/25/25 at 1:18 PM CNA26 stated that Relias is how staff completes training topics. CNA26 reviewed her Relias training record which showed 0.17 hours completed and confirmed the training record was accurate and did not include completing training on abuse, dementia or infection control. CNA26 stated that she is unable to complete Relias computer-based training at home because she does not have good internet service at home so she has to complete training while at work, often there is no time to complete these trainings at work so she focuses on doing the trainings that don't take a lot of time. CNA26 stated that otherwise, she would have to come to the facility on her days off, she does not live close by, it would waste gas, and it would be unpaid time.During an interview on 7/25/25 at about 2:10 PM IDON stated that the expectation was for CNAs to complete the required 12 hours of training annually and this has been an ongoing challenge to achieve. IDON stated that she is aware some staff do not have good internet service at home and staff can come into the facility on their days off, and complete four hours of training and the facility will pay them. IDON stated that staff will be reminded of this at the next staff meeting.Review of Facility Assessment, reviewed 3/26/25, documented Staff education and trainings are provided by the RELIAS online training program. Annual training modules are assigned based on Centers for Medicare and Medicaid Services (CMS) requirements for inservice trainings. The topics for CNAs included annual abuse, infection, and dementia care.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews, the facility failed to ensure that residents were evaluated for the need an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews, the facility failed to ensure that residents were evaluated for the need and safety for the use of bed rails prior to the installation/use of rails, failed to document alternatives to bed rails were attempted prior to the use of bed rails, failed to document reasons for failure of alternatives, and failed to advise residents and/or Resident Representatives (RR) of the risks and/or benefits of rail use with informed consent signed prior to the installation of bed rails for three of three residents (Resident (R) 14, R33, and R57) reviewed for bed rail use of 50 census residents. In addition, the facility had failed to evaluate the need and safety of bed rail use for all residents in the facility. This failure had the potential for all residents, or the RRs to be uninformed of the risks associated with bed rail use and could put the residents at risk for injury or entrapment due to all residents having bed rails.Findings include: 1. During an observation and interview on 07/21/25 at 11:27 AM, R14 was noted to have bilateral bed rails on his bed. R14 stated he used them, but Nobody talked to me about the risks. The physical therapist [name] talked to me about how to use it and how not to use it. Further discussion revealed R14 had not been advised of the potential risks for injury or entrapment. R14 also had a trapeze and floor to ceiling transfer pole. Review of R14's admission Record printed from the electronic medical record (EMR) Profile tab showed a facility admission date of 04/17/24 with medical diagnoses that included type II diabetes, dementia, cerebral infarction with subsequent hemiparesis and hemiplegia. Review of R14's annual Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/01/25 showed a Brief Interview for Mental Status (BIMS) score of 13 out of a possible 15, indicative of being cognitively intact. Review of R14's EMR Assessment tab showed no evaluations for bed rail use. Review of R14's EMR Miscellaneous tab showed no assessments, evaluations, or informed consents for bed rails. Review of R14's care plan from the EMR Care Plan tab did not reveal a bed mobility plan that included bed rails. 2. During an observation and interview on 07/22/25 at 9:55 AM, R33 was noted to have bilateral bed rails on his bed. R33 stated he used them. When asked if anyone had explained any risks (with examples), R33 stated, No. Review of R33's admission Record printed from the EMR Profile tab showed a facility admission date of 11/05/24 with medical diagnoses that included chronic obstructive pulmonary disease (COPD), visual loss, osteoarthritis, gastroesophageal reflux disease (GERD), and hypertensive heart disease. Review of R33's quarterly MDS with an ARD of 05/21/25 revealed a BIMS score of 14 out of a possible 15, indicative of being cognitively intact. Review of R33's EMR Assessment and Miscellaneous tabs revealed no assessments, evaluations, or informed consents for bed rails. Review of R33's care plan from the EMR Care Plan tab did not reveal a bed mobility plan that included bed rails. 3. During the first portion of the survey, R57's bed was observed to have bilateral bed rails. R57 was observed sleeping in bed with bilateral bed rails on 07/22/25 at 9:43 AM and 07/23/25 at 9:15 AM. Review of R57's admission MDS with an ARD of 04/23/25 showed a BIMS score of 11 out of a possible 15, indicative of moderate cognitive impairment. Review of R57's EMR Assessment and Miscellaneous tabs revealed no assessments, evaluations, or informed consents for bed rails. Review of R57's care plan from the EMR Care Plan tab did not reveal a bed mobility plan that included bed rails. During an interview on 07/23/25 at 11:52 AM regarding evaluations for bed rails, the Interim Director of Nursing (IDON) stated We don't have side rails. When explained they had assist bars and upper quarter rails which were considered side rails. The IDON responded The only place it will be indicated is in the care plan. At 3:00 PM, when requesting a policy for bed rails, the IDON stated We don't have it and confirmed all residents had hand bars. Upon request, IDON provided a list of residents with bed rails, all but one current resident was listed as having a right and left rail. Observation of that one bed on 07/21/25 at 9:40 AM, revealed the bed was noted to have bilateral bed rails with an air mattress. During a follow up observation on 07/25/25 at 2:29 PM, Licensed Practical Nurse (LPN) 6 confirmed that that bed did have bilateral bed rails.Observation of Household 1 on 7/24/25 at about 4 PM showed bedrails on all resident beds. During an interview on 07/25/25 at 10:35 AM, the Maintenance Director stated he did not remove bed rails between residents and that Every bed has some type of hand rail. During an interview on 07/25/25 at 2:39 PM regarding bed rail evaluations and informed consent, the Director of Nursing (DON) stated she had identified the issue and was working on a risk/benefit and consent form. The DON stated, All residents need to be updated with consent forms yearly or when there are changes. The families and residents need to be educated regarding the risk/benefits and alternatives, we need to get orders [physician], get consents, and then use should be care planned.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Staffing Data (Tag F0851)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review it was determined the facility failed to submit mandatory staffing information based on the...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review it was determined the facility failed to submit mandatory staffing information based on the payroll data journal and other verifiable and auditable data as required. This placed residents at risk for inaccurate staffing information.Findings includeReview of the Payroll Based Journal (PBJ) Staffing Data Report for Fiscal Year Quarter 2, 2025 ([DATE] to March 30) indicated the facility failed to submit required data for the quarter.During Entrance Conference on 7/21/25 at about 8:37 AM Administrator was informed that PBJ Report for Q2 2025 was not submitted. Administrator stated that a new Chief Operations Officer (COO) started in May and is responsible for submitting PBJ reports.During an interview on 7/22/25 at 10:33 AM Interim Director of Nursing (IDON) stated that Payroll specialist used to complete PBJ submissions and she left about four months ago with new COO starting on 5/5/25. IDONs stated that no one trained new COO regarding submitting PBJ reports.Review of Centers for Medicare and Medicaid Services Electronic Staffing Data Submission Payroll-Based Journal Long-Term Care Facility Policy Manual version 2.6, dated June 2022, documented Section 6106 of the Affordable Care Act requires facilities to electronically submit direct care staffing information based on payroll and other auditable data .(p) Mandatory submission of staffing information based on payroll data in a uniform format .(5) submission schedule. The facility must submit direct care staffing information on the schedule specified by CMS, but no less frequently than quarterly.
Sept 2024 26 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** -R21 was readmitted to the facility on [DATE] with diagnoses which included unspecified dementia (a clinical syndrome that occur...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** -R21 was readmitted to the facility on [DATE] with diagnoses which included unspecified dementia (a clinical syndrome that occurs when a person has dementia but it can't be diagnosed as a specific type), unspecified severity, with other behavioral disturbance (a pattern of disruptive behaviors that can cause problems in social, home, and school settings) and delirium (a mental state that causes a person to be confused, disoriented, and have reduced awareness of their surroundings) due to known physiological condition. Review of the annual Minimum Data Set (MDS) (Comprehensive) assessment dated [DATE] revealed the resident scored 12 on the Brief Interview for Mental Status (BIMS) assessment, indicating moderately impaired cognition. An Incident Note dated [DATE] at 3:12 PM revealed the resident was the recipient of physical aggression from another resident (R206). -R206 was admitted to the facility on [DATE] with diagnoses that included unspecified dementia, mild, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety and delirium due to known physiological condition. The admission MDS assessment dated [DATE] revealed the resident scored 9 on the BIMS assessment, indicating moderately impaired cognition. An Incident Note dated [DATE] at 3:59 PM revealed R206 initiated physical aggression with another resident (R21). Review of the facility's investigation report dated [DATE], revealed the charge nurse heard some verbal commotion as she was at the Household 1 nursing station. The commotion was coming from down the hallway. Just as the nurse looked that direction, she witnessed both residents parked parallel to one another and verbally exchanging words. Then, R206 swung her arm out and hit R21 on the right arm. From the opposite direction, another staff witnessed R206 also hit R21's right cheek. The two staff members who observed the altercation immediately intervened and ran over to separate the two residents. An interview was conducted on [DATE] at 2:15 PM with a Certified Nursing Assistant (CNA14). She stated that R206 would go into R21's bathroom and sometimes they would have altercations about it. She stated that they moved R206 to another room, but R206 would tend to stay around R21's room. She stated that staff would separate the residents and that R206 was on 15-minute checks for the longest time because of her behavior. During an interview conducted on [DATE] at 2:41 PM with a Licensed Practical Nurse (LPN2). She stated that R21 was always doing things to the other residents, and that R206 went into everybody's room. She stated that at that time, they just kept them separated. She stated they would take R206 back to her room, but she just couldn't comprehend that. R21 was educated to come to staff, but they couldn't always keep an eye on them. She stated that she saw R206 raise her fist and hit R21 on the right arm. Another staff (CNA15) saw R206 hit R21 in the right cheek. She stated that she thought R21 might have had a little bit of redness, she couldn't really remember. She stated that R206 was not hit. On 0927/24 at 1:13 PM an interview was conducted with the Director of Nursing. She stated that supervision was one of the hardest challenges, and day shift was really, really busy. She stated that she was trying to emphasize that the charge nurse goes rounding with the CNA's so they that things are getting done. She stated that she tries to educate the charge nurses because it was hard to say that supervision was being done. She stated that it was unfortunate that the blanket waiver for unit aides was lifted, so they don't have them anymore. She stated that they were really helpful and prevented a lot of incidents. She stated that the intervention was to keep the residents apart as much as possible, and to have the social worker to educate them on not behaving like that. She stated that they still slipped through, and that staffing-related issues were one of the biggest challenges right now. A request was made for the Resident Supervision and Dementia Care policies. The Assistant Director of Nursing indicated that they did not currently have policies on resident supervision and dementia care. Based on interview and record review, the facility failed to protect the resident's right to be free from neglect (R106) and failed to protect residents' right to be free from physical abuse by another resident for (R)(R2 and R27) for 7 sampled residents reviewed for abuse as evidenced by: 1. Failed to ensure resident-centered care and treatment was provided in accordance with professional standards of practice to 1 of 6 sampled residents (R) (R106) reviewed for accidents. Licensed Practical Nurse (LPN) 6 failed to conducted neuro checks to assess for neurological changes and ensure timely interventions after R106's unwitnessed fall, 2. Failed to provide adequate supervision for 1 of 6 sampled residents (R106) reviewed for accidents to prevent recurrent falls when one to one staffing was recommended but not provided, 3. Failed to provide sufficient certified nursing aides (CNA)s on R106's unit for 7 of 16 days when R106 fell. 4. Failed to ensure 1 of 6 sampled staff (LPN6) reviewed completed required annual training including Fall prevention and management during the past two years. The cumulative effect of these failures contributed to environment of neglect. The failure to implement 1:1 monitoring as assessed and identified to ensure resident's safety given repeated falls, failure to ensure staff completed training on fall prevention and management, failure to conduct neuro checks after unwitnessed fall and failure to ensure sufficient nurse staffing to ensure resident safety resulted in harm to R106 who required hospitalization, ventilator care, surgery and subsequently died after final fall in the facility. In addition, the facility failed to: 5. Ensure R27 was free from physical abuse when R106 hit him in the face and pulled his arm. 6. Ensure R2 was free from physical abuse when R21 hit her in the face. These failures placed R27 and R2 at risk for pain and a diminished quality of life. Findings include Review of facility policy Abuse-Investigation and Reporting, revised [DATE], documented Neglect/Mistreatment was defined as failure to give appropriate care, ignore or disregard Residents shall not be subject to abuse by any individual which includes .other residents. The policy outlined that abuse included physical abuse such as hitting/slapping grabbing . Review of Resident 106's (R106) record documented the resident was admitted on [DATE] with diagnosis including dementia, diabetes, frequent falls, orthostatic hypotension (sudden drop in blood pressure when you stand up from a sitting or lying position) and stroke. R106's Minimum Data Set (MDS-assessment tool), dated [DATE], documented resident's brief interview for mental status was 12 of 15, indicating moderate cognitive impairment and required supervision or touch assistance when transferring from chair to bed or walking 50 feet while using a walker. Resident was transferred to the hospital on [DATE]. Review of R106's care plan documented resident was at risk for falls related to history of recurrent falls, wandering, confusion and gait (walking) imbalance with goal that resident would not sustain serious injury related to fall. Actions to achieve goal included follow facility fall protocol to prevent fall and monitoring protocol with start date [DATE] and had unwitnessed fall on [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE] and [DATE] and witnessed fall on [DATE] and [DATE]. Please monitor his vital signs, neuro checks, pain, skin condition, ROM (range of motion) and delayed injuries. Follow the facility protocol for monitoring s/p (status post, after) fall condition with start date [DATE]. Review of facility's fall incident reports documented resident had 16 falls during four-month stay. Falls on [DATE] (unwitnessed), [DATE] (unwitnessed), [DATE], [DATE], [DATE] (unwitnessed), [DATE] (unwitnessed), [DATE], [DATE] (unwitnessed), [DATE] (unwitnessed), [DATE] (unwitnessed), [DATE] (unwitnessed), [DATE] (unwitnessed), [DATE](unwitnessed), [DATE] (unwitnessed), [DATE], [DATE] (unwitnessed). Twelve of the 16 falls were unwitnessed. 1. Neuro checks (Please also refer to F689) Review of facility's Falls and Fall Risk Managing policy, dated 1/2024, documented under section Steps (Post Fall) 30 minutes 3. neurological checks: Required for all falls with head injury or unwitnessed falls. a. Neurological checks include assessing: i. Glasgow Coma Scale [a tool used to measure a person's level of consciousness and how responsive they are], ii. LOC (level of consciousness), iii. Orientation, iv. Movement in Extremities, v. Pupil size and reaction and vi. Speech and Responses. b. For 72 hours at a frequency of: i. q (every) 15 min(utes)x1 hour, ii. q30 min(utes) x 1 hour, iii. q1 hourx4 hours, iv. q4 hoursx24 hours, then v. qshift x72 hours, 4. Monitor vital signs, 5. Monitor for signs/symptoms of delayed injury (i.e., bruising, bleeding, fracture). 1 hour: 2. Complete the following documentation: a. Post Fall Screening Sheet .e. Neurological Checklist with a head injury and unwitnessed fall (UDA)(user defined assessment) PROGRESS NOTES Review of R106's progress notes, dated [DATE] at 8:46 PM, Licensed Practical Nurse (LPN)6 documented Informed by another resident (R), R106 was sitting on floor in the Great Room. No wheelchair in area and attempting to get up but not calling out. Resident's wheelchair was found in room [ROOM NUMBER] by bathroom door and bed linen in room was ruffled up. Resident was attempting to get up during assessment. No injury noted, no bump on head, no bleeding. Resident questioned if he was hurting or if he bumped his head. Denied both and wanted to get up. Resident asked if he needed to go to the hospital - denied. Resident was then assisted to w/c. Continuing on VS [vital signs] from recent fall earlier. Phone cont(inue) busy. Review of R106's progress notes, dated [DATE] at 10:57 PM LPN6 documented During shift report, CNA (Certified Nursing Aide) reported Resident (R106) having multiple episodes of emesis (vomiting). Near beginning of shift CNA reported Resident vomited; VS [vital signs] taken, BSL @ (blood sugar level at) 223. Elevated BP, confused and aggressive. Review of R106's progress notes, dated [DATE] at 2:58 AM LPN6 documented Resident reported with bout of emesis this shift approx(imately) 2000 (8PM). VS taken and CNA reported elevated BP (blood pressure). Resident monitored by CNA, attempting to get up OOB (out of bed), bed alarm sounding d/t (due to) continued restlessness. During bed checks, Resident sleeping w/ (with) legs hanging off the side of the bed, 1/2 dressed and partly exposed. Assisted CNA with getting Resident back into bed and changed. Encouraged Resident to rest and he calmed down.Called to room when emesis reported. VS cont(inue) w/ elevated BP, skin cool to the touch, staff reported Resident did not look right/normal. Called ER (emergency room) and spoke w/ Nurse [Name of nurse], we would send Resident in via facility van. Returned to Resident and was informed Resident was now unable to stand, more lethargic, VS unchanged and cont(inue) cool to touch. Called ER, then EMS for transport. Resident left facility at 2340 (11:40 PM) FALL INVESTIGATION Review of facility incident witness report form, dated [DATE] at 8:30 PM, documented by LPN6 showed checkmark in box for Other and a checkmark was not shown in box for Fall for type of incident. The details section documented Alerted to (R106) was sitting on floor in Great Rm (room) but another resident. No calling out observed. When notified by staff, Resident wanted assist to get off of floor. During the assessment of Resident, CNAs attempted to get Resident up but were told to wait since Resident had to be assessed. Resident told staff I slipped when asked. But no w/c (wheelchair) nearby. WC found in RM [ROOM NUMBER] with alarm sounded and muted. Resident assisted off of floor to w/c x3 staff. While being assess Resident denied hitting head, denied pain, denied wanting to go to the hospital. Just wanted to get up. Resident on AC (alert charting) for recent fall, no new protocol continued. Resident cont(inued) with ongoing behavior prior to fall. Had resident sit in w/c-later assisted to room. Review of facility incident witness report form, dated [DATE] at 8:15 PM, documented by LPN2 showed checkmark in box for Fall as type of incident with details At approx(imately) 2015 (8:15 PM) I was completing treatments in (nursing unit). I had gathered my supplies and was entering RM [ROOM NUMBER] when I heard [name being called], I leaned back out of the room and resident [room number of resident] was pointing into the living room area. As I looked in that direction, I observed [R106] lying on the floor near the [unit] kitchenette. [Name of LPN6] was nearby and I asked her Did you guys put [R106] on the floor? He's on the floor. [LPN6] walked over and observed resident then called to the night CNAs The following documents were not provided by facility for [DATE] fall, which were required per facility policy after an unwitnessed fall, including: 1. Post Fall Screening form which is a checklist to determine why resident fell such as what type of footwear resident was wearing, if environment was clear or cluttered, was resident confused or dizzy, was resident wearing glasses or hearing aide, if there were skin tears, lacerations or any injuries, immediate blood pressure, oxygen saturation level, heart rate, temperature, pain level, level of consciousness. 2. Interdisciplinary Post-Fall Assessment form which describes fall, outlines the number of falls in the last 30, 90 and 180 days, if there were recent medication changes, pattern of current falls such as time of day, six month review of falls and if there were any patterns or trends related to falls, probable cause of falls, root cause analysis of falls, recommendations from the review by IDT (Interdisciplinary Team), and care plan revisions. 3. Neurological check form that documented initial assessment of resident's pupil size and reaction to light, movement of extremities, vital signs, and level of consciousness. 4. Post Fall-Nurse Neurological Check Guidelines that documented assessment of resident's pupil's reaction to light, able to follow finger, verbal responses, pain level and level of consciousness every 15 minutes for 1 hour, every 30 minutes x4, every hour x4, every four hours x4 and every shift x3. 5. 72-hour intentional rounding after fall that assessed and documented pain, positioning, peri-needs and possessions such as call light within reach, glasses, water and environmental conditions every hour. INTERVIEWS During an interview on [DATE] at 7:36 AM LPN2 stated that when residents have an unwitnessed fall she completes neuro checks and completes fall packet which includes neuro checks every 15 minutes x4, then every 30 minutes x4 and so forth as outlined on form. LPN2 stated that she checks on the resident's level of consciousness, if the resident is alert, lethargic, nonresponsive, the resident's pupils reaction to light, size, extremity strength, weakness, and take their vitals. LPN6 stated when R106 fell on [DATE] she had worked the day shift and her shift ended at 7:30 PM but was doing a last minute treatment on R106's unit when she heard a resident calling her name who directed her that R106 was on the floor. LPN2 stated that she asked LPN6 if she put R106 on the floor and LPN6 said no and then LPN6 called the CNAs over to help. LPN2 stated that R106's fall was unwitnessed because R106 was found on the floor and staff did not put R106 on the floor. During an interview on [DATE] at 2:48 PM Assistant Director of Nursing (ADON) who was also the facility's Quality Assurance and Performance Improvement and Infection Preventionist (ADON/QAPI/IP) stated that R106 had multiple falls in the facility and confirmed during resident's four month stay in the facility, resident had 16 falls, which were both witnessed and unwitnessed. ADON/QAPI/IP confirmed that when resident have an unwitnessed fall, nursing is directed to complete fall packet which includes post fall screening form, neurological check form, post fall nurse neurological check guidelines and 72 hour intentional rounding form. ADON/QAPI/IP further stated that licensed nurses should complete neuro check form for the specific time period as outlined on the form such as every 15 minutes x4, then every 30 minutes x4 to check for concussion or effects of head injuries. ADON/QAPI/IP stated that R106 had a witnessed fall on [DATE] and an unwitnessed fall on [DATE] and she should have received a fall packet including fall sheet and neuro checks for the [DATE] fall but didn't. ADON/QAPI/IP stated that when she did not receive the fall packet at the end of the day on [DATE], she asked LPN6 for the fall packet and LPN6 responded that she didn't complete the fall packet including neuro checks. ADON/QAPI/IP stated that she reviewed the video footage for R106's [DATE] fall and saw that R106 tripped and fell near the kitchenette, and LPN6 was not observed to complete a neuro assessment or vital signs after the fall but should have. The next day in the evening, R106 vomited and wasn't himself so he was sent to the emergency room. ADON/QAPI/IP stated that LPN6 no longer works at the facility. ADON/QAPI/IP stated that it was important to do neuro checks for the frequency and duration because of latent effects, residents can have a change in level of consciousness later and R106 didn't have nausea/vomiting for almost 24 hours after his fall. During an interview on [DATE] at 9:34 AM Medical Doctor (MD)1 confirmed he was R106's physician, resident had multiple falls and it was important to do neuro checks for 48-72 hours after falls because of latent injuries and possible concussion. MD1 further stated that it was important to watch for neuro changes that so actions can be taken as soon as possible. MD1 confirmed that resident's vomiting and change in mental status the day after a fall could be contributed to a head injury from the fall. MD1 also confirmed that after resident was transferred to the emergency room, he was air lifted to nearby hospital as family wanted everything done, resident was full code, and resident was found to have a subdural hematoma that required ventilator support, surgery, intensive care services and subsequently died. During an interview on [DATE] at 9:21 AM Director of Nursing (DON) stated that staff are expected to complete neuro checks and continue assessments for 72 hours after an unwitnessed fall because there could be delayed effects, and this was not done for R106 during his last fall in the facility. 2. 1:1 supervision (Please also refer to F689) Review of R106's care plan documented resident was at risk for falls related to history of recurrent falls, wandering, confusion and gait (walking) imbalance with goal that resident would not sustain serious injury related to fall. Actions to achieve goal included follow facility fall protocol to prevent fall and monitoring protocol with start date [DATE] and monitor (R106)'s location frequently and assess his needs. Assist with toileting, transferring and walking as need. (R106) requires every 15 minutes safety check with start date [DATE]. Review of fall incident reports documented: *Fall on [DATE] at 7:31 AM was unwitnessed. Wheelchair rolled while resident was attempting to transfer, breaks were unlocked, resident confused, impulsive, no safety awareness and sustained bruises from fall. The interdisciplinary team recommendations included 1:1 supervision (1 staff member dedicated to supervising R106, ratio of 1 staff to 1 resident). 1:1 supervision was not added to resident's care plan. *Fall on [DATE] at 5:10 AM was unwitnessed. Resident was found in the living room and sustained abrasions to his head and both knees. Resident stated, I hit my head. The wheelchair alarm was delayed. Resident transported to the emergency room. The interdisciplinary team recommendations included 1:1 monitoring. 1:1 monitoring was not added to resident's care plan. *Fall on [DATE] at 9:00 PM was unwitnessed in hallway, in great room. Resident stated, I was trying to go to the bathroom, got up from wheelchair while in great room to go to the bathroom and fell in the hallway. The interdisciplinary team recommendations included 1:1 monitoring (not available at facility at this time) and constant redirection. 1:1 monitoring was not added to resident's care plan. During interview on [DATE] at 2:48 PM ADON/QAPI/IP stated that she conducted fall investigations which included reviewing documents in fall packet such as incident witness report forms, post fall screening form, neurological check form, post fall nurse neurological check guidelines and video footage and she completed the Interdisciplinary Post-Fall Assessment form with the input from the interdisciplinary team which included unit charge nurses, Director of Nursing, social workers, MDS nurse, Housekeeping, Maintenance, and sometimes activities and the lead CNA. When asked what were some of the root cause analysis of the falls and interventions to prevent recurrent falls ADON/QAPI/IP mentioned several actions and stated that resident was a high fall risk, would sundown in the evenings, and resident was sometimes confused, reorientation didn't always work, he had orthostatic hypotension, impulsive behaviors of getting up all the time, and he sometimes turned off the wheelchair and bed alarms so we couldn't rely on them. When asked about the level of supervision, ADON/QAPI/IP stated that they had every 15-minute safety checks, but we didn't have 1:1 even though it was something that we recommended but we don't have that level of funding for staff to sit with him. When staff had free time, they sat and kept an eye on him, but we were short on staff and didn't have the adequate staff he needed, on nights we sometimes had only two CNAs and the nurse was passing medications. ADON/QAPI/IP stated that the only intervention that would keep R106 safe would be 1:1 supervision but the facility could not provide that level of supervision because the facility did not have the staff. ADON/QAPI/IP acknowledged the facility was responsible for keeping R106 safe and the facility did not provide adequate supervision to R106. During an interview on [DATE] at 9:21 AM DON stated that facility was short staffed and unit aides used to provide 1:1 monitoring but unit aides were lost when the covid waivers went away. DON confirmed R106 was inadequately supervised because he really needed 1:1 monitoring which the facility could not provide. DON further stated that they were trying to get R106 to a memory care facility, but it was not covered under resident's insurance. 2. Staffing (Please also refer to F725) Review of Facility Assessment (document describing resident population and needs to determine staff and other resources necessary to competently care for residents) received from facility on [DATE], dated [DATE], documented eight CNAs were needed on the weekdays and six CNAs were needed on the weekends/holidays. Under another section of Facility Assessment titled Staff Type/Plan, the following was documented for Direct care staff: 1:10-15 resident ratio Days and 1:10-15 resident ratio Nights. Facility Assessment also documented there were 27 residents on B wing (where R106 resided) in January to [DATE]. During a concurrent interview and joint review of Facility Assessment on [DATE] at 2:32 PM ADON/QAPI/IP stated that the facility assessment was based on resident acuity. When asked to explain the Facility Assessment and how many CNAs were needed during the weekdays and weekends for each shift, ADON/QAPI/IP stated that it is three CNAs per each unit (male household and female household) on day shift and the same on night every day. ADON/QAPI/IP also stated that the facility was so short staffed with licensed nurses and CNAs that they could not account for someone like R106 who needed 1:1 supervision. Review of C.N.A Weekly Group Schedule for [DATE] to [DATE], documented less than required 3 CNAs worked on R106's unit seven times during the specific date and times when R106 fell. During a concurrent interview and joint review of CNA schedule and CNA punch timecards, Payroll Specialist (PS) confirmed two CNAs worked on the specific dates and shifts below. *On [DATE] at 5:50 PM R106 fell and two CNAs worked, less than required 3 CNA worked. *On [DATE] at 6:00 PM R106 fell and two CNAs worked, less than required 3 CNA worked. *On [DATE] at 7:31 AM R106 fell and two CNAs worked, less than required 3 CNA worked. *On [DATE] at 6:05 PM R106 fell and two CNAs worked, less than required 3 CNA worked. *On [DATE] at 5:10 AM R106 fell and two CNAs worked, less than required 3 CNA worked. *On [DATE] at 6:00 PM R106 fell and two CNAs worked, less than required 3 CNA worked. *On [DATE] at 9:00 PM R106 fell and two CNAs worked, less than required 3 CNA worked. During an interview on [DATE] at 9:21 AM DON stated that facility was short staffed and unit aides used to provide 1:1 monitoring but unit aides were lost when the covid waivers went away. DON confirmed R106 was inadequately supervised because he really needed 1:1 monitoring which the facility could not provide. DON further stated that they were trying to get R106 to a memory care facility, but it was not covered under resident's insurance. 4. Annual trainings (Please also refer to F726) During a concurrent interview and record review on [DATE] at 10:35 AM ADON/QAPI/IP stated that she oversaw nursing staff training which was completed and documented through Relias system. ADON/QAPI/IP further stated that the facility did not have a policy for staff competency but stated all nursing staff including licensed nurses were required to minimally complete 22 modules each year which included module Preventing Falls: An Interdisciplinary Approach. ADON/QAPI/IP provided copy of LPN6's official transcript which showed during 2022, a half hour training titled About Falls was completed. Preventing Falls training or any training regarding Falls was not completed in 2023 and 2024. In addition, 10 of the 22 required training was not completed in 2022, 21 of the 22 required training was not completed in 2023 and 22 of the 22 required training was not completed in 2024. ADON/QAPI/IP confirmed LPN6 did not complete required annual training during 2022, 2023 and 2024 which was expected for all nursing staff. ADON/QAPI/IP stated that LPN6 was notorious for not completing training and LPN6 was informed verbally and in writing to complete training, but trainings were not completed. During an interview on [DATE] at 9:21 AM DON stated that the expectation is staff complete required training annually and when it is overdue it should be completed as soon as possible but it was so difficult because facility was so crunched and short with staffing. RESIDENT to RESIDENT ABUSE Review of R27's progress notes dated [DATE] at 10:35 PM documented R27 was hit in the face by [R106]. R27 was noted to have minimal amount of redness to the right side of his face. Review of facility's alleged abuse investigation, dated [DATE] documented that Licensed Nurse Aide (LNA)2 observed on [DATE] at 7:20 PM that R106 hit R27 on the right side of R27's head/face. R27 was parked in front of R106, R27 turned around to see what was happening and R106 grabbed R27's right arm and was aggressive towards him/shaking R27. R27 was trying to pull his arm back as he was sitting away from R106. LNA2 stated that she yelled stop, don't do that, let him go and ran over to have R106 let go. The two residents were separated. Protective measures to ensure that further abuse, neglect does not occur included .(R106) to be monitored frequently, not able to provide 1:1 monitoring at this time IDT (interdisciplinary team) recommended the following changes in facility procedures of a plan of care frequent monitoring of (R106)---as staffing allows. During a concurrent interview and record review on [DATE] at 3:45 PM ADON/QAPI/IP reviewed facility's investigation that included video footage and ADON/QAPI/IP confirmed that R27 was abused when R106 hit R27's face and grabbed R27's arm.
SERIOUS (H) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** * For Resident 207: R207 was admitted to the facility on [DATE] with diagnoses which included unspecified dementia (a condition ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** * For Resident 207: R207 was admitted to the facility on [DATE] with diagnoses which included unspecified dementia (a condition that causes a person to lose the ability to think, remember, and reason to the point that it interferes with their daily life, with no specific diagnosis) and wedge compression fracture (a type of vertebral fracture that occurs when the front of the vertebra collapses, giving the bone a wedge shape) of unspecified lumbar vertebra (lower back), initial encounter for closed fracture. A limited physical mobility and self-care deficit care plan initiated on [DATE] had a goal which indicated the resident required assistance with ADLs (Activities of Daily Living). Interventions included PT/OT (Physical Therapy/Occupational Therapy) evaluation and treatment as ordered. According to the ADL (Activities of Daily Living) Index Report (meaures a person's ability to perform activities of daily living), provided by the Minimum Data Set (MDS) nurse, dated [DATE] revealed the resident was determined to have an ADL score of 0, indicating the resident was totally dependent. The Nursing admission Screening/History dated [DATE] revealed the resident was totally dependent for locomotion and that she used a wheelchair (w/c). A risk for falls care plan initiated on [DATE] related to age-related physical disability and generalized weakness had a goal for the resident to be free from falls. Interventions included to plan to fit w/c with appropriate cushion and to evaluate the resident's environment to identify factors known to increase risk of falls. Review of the admission MDS (comprehensive) assessment dated [DATE] revealed the resident scored 6 on the Brief Interview for Mental Status (BIMS), indicating severe cognitive impairment. Section GG (Functional Abilities and Goals) revealed the resident required substantial/maximal assistance for ADLs including rolling left to right, lying to sitting on the side of the bed, chair to bed transfers, and that she was dependent for wheeling 50 feet with two turns, and/or 150 feet in a corridor or similar space in her w/c. A Restorative Note dated [DATE] at 11:13 AM stated, [The resident] refused PT [Physical Therapy] evaluation again today. States that her joints hurt her too much when she exercises. She has poor rehab potential, even PROM [passive range of motion] exercises would cause her pain/discomfort with poor outcome to regain any functional increase in joint ROM [Range of Motion]. Review of the ADL Index Report dated [DATE], through [DATE], revealed an ADL score of 0, indicating total dependence. The Incident Witness Report Form dated [DATE] AM (no time specified) included for an unwitnessed fall with skin tear. The details of the incident included, I was finished helping her and took her out of the room. I went to the next room to help another get ready for the morning . The nurse came into the room and said, Come help me, [R207] is on the floor down the hallway. [R207] scoots forward in her chair like she does in bed. Licensed Nursing Assistant (LNA2) signed the statement. On [DATE] at 7:52 AM a Nursing Progress Note included that the writer was in the hallway passing medications and had her back to the resident that was coming down the hallway in the w/c. Writer turned around and resident was laying on the floor in front of the w/c with the w/c cushion laying on top of her. The EMT's (Emergency Medical Transport) arrived at 6:00 AM. At 6:10 AM EMT's lifted the resident to the stretcher and departed for the ED (Emergency Department). The facility investigation showed that the last time the CNA viewed the resident before she fell was 5:15 AM. The documentation indicated the nurse saw the resident propelling herself at 5:40 AM. According to the documentation, the resident used her w/c for ambulation and was able to propel herself slowly. Review of the Emergency Medicine History and Physical Report (H&P, acute care hospital report) dated [DATE] included the following diagnoses: right frontal scalp cephalohematoma (a hemorrhage of blood between the skull and the fibrous sheath that covers bones), multiple right-sided rib fractures (7th, 8th, 9th and 10th ribs), skin tears (right hand and right shoulder), right clavicle (collarbone) fracture, and UTI (urinary tract infection.) The Inpatient H&P (acute care hospital report) dated [DATE] at 10:51 PM included that the resident met the criteria for inpatient status. Rationale for an inpatient admission was supported by clinical presentation, medical comorbidities, and risk for adverse clinical outcome. The execution of the patient's plan of care was expected to span at least two midnights and could not be rendered safely in a setting of lower acuity. The Interdisciplinary (IDT) Post -Fall assessment dated [DATE] included, The charge nurse was in the hallway passing meds and had her back turned to the resident that was coming down the hallway in the w/c. The nurse turned around and saw the resident laying on the floor in front of the w/c. The time of day was noted at 5:45 AM and the activity was documented as Ambulation. Independent in w/c. A probable cause for this fall based on review and investigation included, 1. Ambulating self in w/c slowly, using handrails for help, going to dining room for breakfast. 2. Air purifier left on the floor, got in the resident's way, had to go around. 3. Scooted self toward edge of w/c seat. 4. Leaned forward too far and fell forward out of w/c. Recommendations from review from the IDT team included, 1. Staff assist with ambulation. 2. Proper positioning in w/c - double check. 3. Remove hazards/clutter on floor. On [DATE] at 12:21 PM a Communication with Family/NOK (Next of Kin)/POA (Power of Attorney) included that R207's family member came to the facility and informed the SSC (Social Services Coordinator) that the resident had deceased that the hospital at 7:00 AM. On [DATE] at 8:59 AM a phone interview was conducted with the Physical Therapist (PT). He stated that dependent for wheelchair mobility meant the resident could not propel the w/c on their own, meaning someone has to push the w/c for them. He stated that R207 had refused therapy services because the exercises caused her more pain. He stated that in her situation, she was dependent on staff for everything including transfers and mobility - including pushing the w/c. He stated that he did not recall the resident pitching forward in her w/c, but that he had only seen her a couple of times because she had refused services. During an interview with a Licensed Practical Nurse (LPN2) on [DATE] at 3:08 PM, she stated that the resident leaned forward while propelling and would hold onto the handrail and pull herself. She demonstrated by sitting toward the front edge of her chair and by leaning her body forward over her knees. She stated, Maybe she leaned too far forward. An interview was conducted on [DATE] at 12:43 PM with (LNA3). She stated that the resident needed full care and that she was dependent. She stated that they had to put the resident back to bed after each meal because she couldn't sit too long. She was very fragile. She stated that the resident was not able to push her own w/c. She said the resident was really weak and even a light touch would hurt her. During an interview conducted on [DATE] at 1:00 PM Certified Nursing Assistant (CNA13) stated that R207 was able to wheel herself a short distance. But, she stated, it was not safe for her to push herself because she would lean forward too much. She stated that she would always offer to push her when she saw the resident leaning forward. She stated that she would tell the resident to sit back and that she would push her. On [DATE] at 1:07 PM an interview was conducted with CNA14. She stated that the resident was total care. She stated that the resident required help in bed and with transfers, but she could push herself in her w/c a little way. She stated that the resident would hold the handrail and pull herself. She stated the resident used to lean forward a lot and it was not safe. They used to push her. She stated that when she would try to pull herself by the handrail, they would tell her not to do that. On [DATE] at 1:13 PM an interview was conducted with the Director of Nursing (DON). She stated that supervision was one of the hardest challenges, and day shift (7:00 AM to 7:00 PM) was really, really busy. She stated that she was trying to emphasize that the charge nurse goes rounding with the CNA's so they know that things are getting done. She stated that she tries to educate the charge nurses because it was hard to say that supervision was being done. She stated that she reviewed the video footage from the morning R207 fell. She stated that the morning she fell, she was propelling herself down the hallway. She pushed her chair around the air purifier that was in the hall and was heading back towards the wall/handrail area, scooting along. She said she saw the resident scoot off the front of her chair and fall out of her chair onto her head and shoulder. She stated that LPN3 saw her coming. She stated that the resident was supposed to be getting a [NAME] cushion to prevent the cushion from slipping forward - she was supposed to be getting one of those. She stated that when the resident fell, her cushion fell on top of her. She stated that R207 was dependent for w/c mobility, meaning she should have had somebody pushing her. On [DATE] at 12:35 PM during an interview with the MDS nurse, she stated that an ADL Index score of 0 indicated that the resident was not functional/total care. * For Resident 156: Review of admission MDS assessment dated [DATE] revealed the facility admitted R156 on [DATE] with diagnoses of non-Hodgkin lymphoma, adult failure to thrive, pain in right knee, unsteadiness on feet, repeated falls, mechanical ptosis (a condition in which the upper eyelid droops, sags or falls over the eye) of bilateral eyelids, paralytic ptosis of right eyelid, and need for assistance with personal care. R156's cognitive function was assessed to be intact scoring 13 out 15 on a Brief Interview for Mental Status. The assessment indicated R156 exhibited rejections of care 1 to 3 days during the 7 previous days. The initial nursing assessment dated [DATE] indicated R156 required staff assistance with transfers and a ADLs. The note read, Resident is very unsteady gait/poor balance and needs assistance x 1. Very High Risks for fall. Under observations it read, needs full assistance with transfers and ambulation - not safe to ambulate by self. The facility developed a care plan focus upon admission for R158's risk for falls with a goal of being free from injury. Interventions included to provide assistance with transfers and ambulation, anticipating R158's needs, keeping the call bell within reach, providing a safe environment, the use of chair and bed sensors, follow facility fall protocol, ensure appropriate footwear, and keeping the environment free of clutter. Review of the April fall log provided by the facility revealed R158 had three falls in April on, [DATE], [DATE], and [DATE]. All three were unwitnessed falls. Review the facility's investigation into the falls provided by the facility revealed the root cause of the falls included R156 self-transferring, not asking for assistance, and failing to lock the brakes of the wheelchair. The IDT documented two recommendations on the Post-Fall assessment dated [DATE]: Encourage using call light for assistance - refuses @ times. And Antiroll back wheelchair. An anti-roll back device is a braking mechanism that automatically locks rear wheelchair wheels when a patient stands. Additional review of the facility fall logs for May, June, July, August revealed R158 had 5 additional falls in May ([DATE], [DATE], [DATE], [DATE], and [DATE]); 3 falls in June ([DATE], [DATE], and [DATE]); 2 falls in July ([DATE], and [DATE]); and 2 falls in August ([DATE] and [DATE]). Additional review of the facility fall investigations revealed 6 of the 12 falls between May and August ([DATE], [DATE], [DATE], [DATE], [DATE], and [DATE]) identified not locking wheelchair breaks as a root cause. The IDT identified a component of non-compliance to their efforts to educate R158 to ask for assistance before getting up, and/or to lock her wheelchair breaks for all 15 falls. Additional review of the care plan for falls revealed frequent updates related to educational interventions for safety, fall events, and monitoring, however the care plan lacked the recommended intervention of using anti-rollback device on the wheelchair. The facility reported the [DATE] fall to CMS as a fall with major injury. The report indicated neuro checks were initiated with findings that right eye was not reactive to light, though R156 has problems with that eye. R156 was sent to the local hospital for evaluation after R156 complained of left arm pain. Hospital records included a CT of the head completed on [DATE] which read, Acute subdural hematoma over the right anterior frontal lobe. During an interview with the Assistant Director of Nursing (ADON) who was also the facility's Quality Assurance and Performance Improvement and Infection Preventionist (ADON/QAPI/IP) on [DATE] at 09:57 AM, R156's falls and fall investigations were reviewed. ADON/QAPI/IP described R156 as aware of where she is, who she is. She was identified as a fall risk. We had no issues the first couple of days. Then we would get notifications she having difficulty going to bed, impulsive getting up on her own. We oriented to her environment and the call light . we would find her getting up and rummaging through her drawers, and staff heard the shower on, [she was showering independently]. At first, with those reorientations or reminders she was receptive and after a while she would become aggressive and lash out. ADON/QAPI/IP confirmed the IDT identified R156 as being resistant to requesting assistance, and frequently did not lock her wheelchair breaks before self-transferring. When asked the IDT recommendation on [DATE] for an anti-roll back device, ADON/QAPI/IP confirmed it was a recommendation. She stated, We talked about it, we had some available, we just didn't go back to revisit it. When asked why a recommendation by the IDT would not be implemented ADON/QAPI/IP replied, I don't know, probably busy. She described the IDT as including all department heads, and confirmed when a recommendation was made, it was not assigned to anyone specific to follow through on it. She stated if a device was issued it would be on the care plan. She stated she would review and provide additional documentation if a device was issued. Additional documentation was not provided prior to the survey exit. During an interview on [DATE] at 04:35 PM, Restorative Nurse's Aide (RNA) confirmed the facility had several anti-rollback devices for wheelchairs. She described they had a nurse who ordered them. It is for a resident that gets up and . she demonstrated on a wheelchair in the rehab gym how the device engaged the wheels and prevented the wheelchair from rolling back. RNA was not aware of a system for knowing who has one on their chair or not. She stated, nobody is charting it. When asked if she recalled R156, she confirmed she was familiar with the resident. She stated R156 did not have an anti-rollback device on her chair and showed the surveyor R156's chair. Observed the wheelchair shown, stored in the rehab gym, had R156's name on it. It did not have an anti-rollback device on it. Review of progress note type: Discharge summary dated [DATE] revealed R156 was still in the hospital, and the family reported R156 would be starting rehab. Review of facility policy titled Falls and Fall Risk Managing dated - read under the policy statement, Based on previous evaluations and current data, the staff shall identify interventions related to the resident's specific risks and causes to try to reduce falls, reduce injuries, and minimize complications related to falls and identify residents at risk for falls. Based on observations, interviews, review of records, and policy, the facility failed to ensure that 3 of 6 residents reviewed for accidents (Residents (R) 207, R106, and R156) did not sustain preventable falls with major injuries. Specifically, 1) The facility failed to conduct neuro checks after an unwitnessed fall, ensure neuro checks conducted were consistent with their policy, implement fall interventions, and provide adequate supervision for R106. R106 had 16 falls during his four-month stay, including three falls where the facility recommended 1:1 monitoring which was not implemented. After the series of falls where 1:1 monitoring was recommended but not implemented, R106 had four additional unwitnessed falls. After the last unwitnessed fall, the assigned LPN failed to conduct neuro checks as required by facility policy and professional standards of practice. The facility's failure caused harm to R106 who had repeated falls in the facility with the last fall resulting in transfer to the Emergency Department, where R106 was diagnosed with a subdural hematoma (serious condition usually caused from a head injury when blood collects between the brain and its outermost covering), requiring hospitalization, ventilator support, and ultimately died. 2) The facility failed to implement an intervention of an anti-rollback device which the IDT recommended for the prevention of falls for R156. R156 had 15 falls during their stay in the facility, half of which involved R156 not locking her wheelchair breaks, and all of which involved R156's non-compliance with following facility education to request assistance with transfers and ambulation. The facility's failure caused harm to R156 who had repeated falls in the facility and resulted in transfer to the Emergency Department where R156 was diagnosed with a subdural hematoma, requiring hospitalization. 3) The facility failed to ensure one resident (R207), with assessed ADL dependence and severe cognitive impairment received mobility services/assistance to propel her wheelchair to ensure she did not sustain a preventable fall with major injury, hospitalization, and death. Cross reference to F600 Findings include * For Resident 106: Review of Resident 106's (R106) record documented the resident was admitted on [DATE] with diagnosis including dementia, diabetes, frequent falls, orthostatic hypotension (sudden drop in blood pressure when you stand up from a sitting or lying position) and stroke. R106's Minimum Data Set (MDS-assessment tool), dated [DATE], documented resident's brief interview for mental status was 12 of 15, indicating moderate cognitive impairment and required supervision or touch assistance when transferring from chair to bed or walking 50 feet while using a walker. Resident was transferred to the hospital on [DATE]. 1. Neuro checks Review of facility's Falls and Fall Risk Managing policy, dated 1/2024, documented under section Steps (Post Fall) 30 minutes 3. neurological checks: Required for all falls with head injury or unwitnessed falls. a. Neurological checks include assessing: i. Glasgow Coma Scale [a tool used to measure a person's level of consciousness and how responsive they are], ii. LOC (level of consciousness), iii. Orientation, iv. Movement in Extremities, v. Pupil size and reaction and vi. Speech and Responses. b. For 72 hours at a frequency of: i. q (every) 15 min(utes)x1 hour, ii. q30 min(utes) x 1 hour, iii. q1 hourx4 hours, iv. q4 hoursx24 hours, then v. qshift x72 hours, 4. Monitor vital signs, 5. Monitor for signs/symptoms of delayed injury (i.e., bruising, bleeding, fracture). 1 hour: 2. Complete the following documentation: a. Post Fall Screening Sheet .e. Neurological Checklist with a head injury and unwitnessed fall (UDA)(user defined assessment) Review of R106's care plan documented resident was at risk for falls related to history of recurrent falls, wandering, confusion and gait (walking) imbalance with goal that resident would not sustain serious injury related to fall. Actions to achieve goal included follow facility fall protocol to prevent fall and monitoring protocol with start date [DATE] and had unwitnessed fall on [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE] and [DATE] and witnessed fall on [DATE] and [DATE]. Please monitor his vital signs, neuro checks, pain, skin condition, ROM (range of motion) and delayed injuries. Follow the facility protocol for monitoring s/p (status post, after) fall condition with start date [DATE]. PROGRESS NOTES Review of R106's progress notes, dated [DATE] at 8:46 PM, Licensed Practical Nurse (LPN)6 documented Informed by another resident (R), R106 was sitting on floor in the Great Room. No wheelchair in area and attempting to get up but not calling out. Resident's wheelchair was found in room [resident's room] by bathroom door and bed linen in room was ruffled up. Resident was attempting to get up during assessment. No injury noted, no bump on head, no bleeding. Resident questioned if he was hurting or if he bumped his head. Denied both and wanted to get up. Resident asked if he needed to go to the hospital - denied. Resident was then assisted to w/c. Continuing on VS [vital signs] from recent fall earlier. Phone cont(inue) busy. Review of R106's progress notes, dated [DATE] at 10:57 PM LPN6 documented During shift report, CNA (Certified Nursing Aide) reported Resident (R106) having multiple episodes of emesis (vomiting). Near beginning of shift CNA reported Resident vomited; VS [vital signs] taken, BSL @ (blood sugar level at) 223. Elevated BP, confused and aggressive. Review of R106's progress notes, dated [DATE] at 2:58 AM LPN6 documented Resident reported with bout of emesis this shift approx(imately) 2000 (8PM). VS taken and CNA reported elevated BP (blood pressure). Resident monitored by CNA, attempting to get up OOB (out of bed), bed alarm sounding d/t (due to) continued restlessness. During bed checks, Resident sleeping w/ (with) legs hanging off the side of the bed, 1/2 dressed and partly exposed. Assisted CNA with getting Resident back into bed and changed. Encouraged Resident to rest and he calmed down. Called to room when emesis reported. VS cont(inue) w/ elevated BP, skin cool to the touch, staff reported Resident did not look right/normal. Called ER (emergency room) and spoke w/ Nurse [Name of nurse], we would send Resident in via facility van. Returned to Resident and was informed Resident was now unable to stand, more lethargic, VS unchanged and cont(inue) cool to touch. Called ER, then EMS for transport. Resident left facility at 2340 (11:40 PM) FALL INVESTIGATION Review of facility incident witness report form, dated [DATE] at 8:30 PM, documented by LPN6 showed checkmark in box for Other and a checkmark was not shown in box for Fall for type of incident. The details section documented Alerted to (R106) was sitting on floor in Great Rm (room) but another resident. No calling out observed. When notified by staff, Resident wanted assist to get off of floor. During the assessment of Resident, CNAs attempted to get Resident up but were told to wait since Resident had to be assessed. Resident told staff I slipped when asked. But no w/c (wheelchair) nearby. WC found in [another resident room] with alarm sounded and muted. Resident assisted off of floor to w/c x3 staff. While being assess Resident denied hitting head, denied pain, denied wanting to go to the hospital. Just wanted to get up. Resident on AC (alert charting) for recent fall, no new protocol continued. Resident cont(inued) with ongoing behavior prior to fall. Had resident sit in w/c-later assisted to room. Review of facility incident witness report form, dated [DATE] at 8:15 PM, documented by LPN2 showed checkmark in box for Fall as type of incident with details At approx(imately) 2015 (8:15 PM) I was completing treatments in (nursing unit). I had gathered my supplies and was entering [another resident's room] when I heard [name being called], I leaned back out of the room and resident [room number of resident] was pointing into the living room area. As I looked in that direction, I observed [R106] lying on the floor near the [unit] kitchenette. [Name of LPN6] was nearby and I asked her Did you guys put [R106] on the floor? He's on the floor. [LPN6] walked over and observed resident then called to the night CNAs The following documents were not provided by facility for [DATE] fall, which were required per facility policy after an unwitnessed fall, including: 1. Post Fall Screening form which is a checklist to determine why resident fell such as what type of footwear resident was wearing, if environment was clear or cluttered, was resident confused or dizzy, was resident wearing glasses or hearing aide, if there were skin tears, lacerations or any injuries, immediate blood pressure, oxygen saturation level, heart rate, temperature, pain level, level of consciousness. 2. Interdisciplinary Post-Fall Assessment form which describes fall, outlines the number of falls in the last 30, 90 and 180 days, if there were recent medication changes, pattern of current falls such as time of day, six month review of falls and if there were any patterns or trends related to falls, probable cause of falls, root cause analysis of falls, recommendations from the review by IDT (Interdisciplinary Team), and care plan revisions. 3. Neurological check form that documented initial assessment of resident's pupil size and reaction to light, movement of extremities, vital signs, and level of consciousness. 4. Post Fall-Nurse Neurological Check Guidelines that documented assessment of resident's pupil's reaction to light, able to follow finger, verbal responses, pain level and level of consciousness every 15 minutes for 1 hour, every 30 minutes x4, every hour x4, every four hours x4 and every shift x3. 5. 72-hour intentional rounding after fall that assessed and documented pain, positioning, peri-needs and possessions such as call light within reach, glasses, water and environmental conditions every hour. INTERVIEWS During an interview on [DATE] at 7:36 AM LPN2 stated that when residents have an unwitnessed fall she completes neuro checks and completes fall packet which includes neuro checks every 15 minutes x4, then every 30 minutes x4 and so forth as outlined on form. LPN2 stated that she checks on the resident's level of consciousness, if the resident is alert, lethargic, nonresponsive, the resident's pupils reaction to light, size, extremity strength, weakness, and take their vitals. LPN6 stated when R106 fell on [DATE] she had worked the day shift and her shift ended at 7:30 PM but was doing a last minute treatment on R106's unit when she heard a resident calling her name who directed her that R106 was on the floor. LPN2 stated that she asked LPN6 if she put R106 on the floor and LPN6 said no and then LPN6 called the CNAs over to help. LPN2 stated that R106's fall was unwitnessed because R106 was found on the floor and staff did not put R106 on the floor. During an interview on [DATE] at 2:48 PM Assistant Director of Nursing (ADON) who was also the facility's Quality Assurance and Performance Improvement and Infection Preventionist (ADON/QAPI/IP) stated that R106 had multiple falls in the facility and confirmed during resident's four month stay in the facility, resident had 16 falls, which were both witnessed and unwitnessed. ADON/QAPI/IP confirmed that when resident have an unwitnessed fall, nursing is directed to complete fall packet which includes post fall screening form, neurological check form, post fall nurse neurological check guidelines and 72 hour intentional rounding form. ADON/QAPI/IP further stated that licensed nurses should complete neuro check form for the specific time period as outlined on the form such as every 15 minutes x4, then every 30 minutes x4 to check for concussion or effects of head injuries. ADON/QAPI/IP stated that R106 had a witnessed fall on [DATE] and an unwitnessed fall on [DATE] and she should have received a fall packet including fall sheet and neuro checks for the [DATE] fall but didn't. ADON/QAPI/IP stated that when she did not receive the fall packet at the end of the day on [DATE], she asked LPN6 for the fall packet and LPN6 responded that she didn't complete the fall packet including neuro checks. ADON/QAPI/IP stated that she reviewed the video footage for R106's [DATE] fall and saw that R106 tripped and fell near the kitchenette, and LPN6 was not observed to complete a neuro assessment or vital signs after the fall but should have. The next day in the evening, R106 vomited and wasn't himself so he was sent to the emergency room. ADON/QAPI/IP stated that LPN6 no longer works at the facility. When asked about if the frequency and duration for neuro checks on the post fall nurse neurological check guidelines form should match the facility's fall policy, ADON/QAPI/IP stated yes. Joint review of two documents comparing frequency, duration, and content was conducted and ADON/QAPI/IP confirmed that the form did not direct nurses to assess for movement of extremities, pupil size, and instead of monitoring for neuro checks every 4 hours for 24 hours, the form only directed staff to monitor for every 4 hours four times (shortened duration of monitoring by 8 hours). ADON/QAPI/IP stated that due to the format of the form, staff were not monitoring neuro checks per facility policy which was based on policy reference source of Glascow coma scale and medpass and that shouldn't have happened. ADON/QAPI/IP also stated that it was important to do neuro checks for the frequency and duration because of latent effects, residents can have a change in level of consciousness later and R106 didn't have nausea/vomiting for almost 24 hours after his fall. During an interview on [DATE] at 9:34 AM Medical Doctor (MD)1 confirmed he was R106's physician, resident had multiple falls, and it was important to do neuro checks for 48-72 hours after falls because of latent injuries and possible concussion. MD1 further stated that it was important to watch for neuro changes so action can be taken as soon as possible. MD1 confirmed that resident's vomiting and change in mental status the day after a fall could be contributed to a head injury from the fall. MD1 also confirmed that resident was transferred to the emergency room, was air lifted to nearby hospital as family wanted everything done, resident was full code, and resident was found to have a subdural hematoma that required ventilator support, surgery, intensive care services and subsequently died. During an interview on [DATE] at 9:21 AM Director of Nursing (DON) stated that staff are expected to complete neuro checks and continue assessments for 72 hours after an unwitnessed fall because there could be delayed effects, and this was not done for R106 during his last fall in the facility. Review of Emergency Department (ED) note, dated [DATE], showed R106 was well known to the ED and had a history of frequent falls. His last visit to this ED was due to a fall on [DATE] with an atraumatic head CT (noninvasive imaging involving x-rays and computer showing no trauma). He was seen in ED for lethargy and vomiting 3 times tonight at the nu[TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure 1 of 16 sampled residents (R) (R27) was treated...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure 1 of 16 sampled residents (R) (R27) was treated with respect and dignity and received care in an environment that promoted maintenance or enhancement of his or her quality of life. R27 was fed by staff standing over him. This failed practice had the potential to negatively affect the resident's self-esteem. Findings include Review of Resident 27's (R27) record documented resident was admitted on [DATE] with diagnoses including cerebral infarction with hemiplegia (blocks blood supply to part of the brain or when a blood vessel in the brain bursts and part of brain becomes damaged or dies resulting in weakness or loss of strength on one side of the body), diabetes, benign prostatic hyperplasia (enlarged prostate that can block flow of urine out of the bladder) with lower urinary tract symptoms. During an observation on 9/24/24 at about 3:55 PM Certified Nursing Assistant (CNA)13 stood while placed several spoonfuls of apple sauce into R27's mouth as resident sat. This continued until the container of apple sauce was empty. During an interview on 9/24/24 at about 4:00 PM CNA13 confirmed she stood while feeding resident his afternoon snack of apple sauce and said that she should had sat down and acknowledged a chair was readily available next to the resident. During an interview on 9/27/24 at 9:21 AM when informed of observation, Director of Nursing stated that staff should be seated while assisting residents with their snacks or meals. Review of facility policy Quality of Life-Dignity, dated 1/2024, documented, 1. Residents shall be treated with dignity and respect at all times. 2. Treated with dignity means the resident will be assisted in maintaining and enhancing his or her self-esteem and self-worth.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Employment Screening (Tag F0606)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure background check for criminal history was completed prior to ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure background check for criminal history was completed prior to caring for vulnerable adults for 1 of 9 sampled staff (Licensed Practical Nurse (LPN)6) reviewed for background check. This failure placed residents at risk for receiving care from unqualified staff and at risk of abuse and neglect. Findings include Review of staffing schedule from [DATE] to [DATE] showed Licensed Practical Nurse (LPN)6 worked on [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE]. Review of facility policy Abuse-Investigation and Reporting, revised [DATE], documented .[name of facility] shall not employ individuals with criminal background. Background check shall be completed with and/or State of Arizona Public Safety Fingerprinting Department of fingerprinting clearance before employment . Review of LPN6's personnel file documented hire date of [DATE] with employment end date of [DATE] and Arizona fingerprinting expiration date was [DATE]. Further review of LPN6's personnel file showed memos dated [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE] that Arizona Public Safety Fingerprinting Clearance Class I/II expired on [DATE]. The memo further documented Please review and provide updated documents (credentials), as soon as possible to the Human Resources Department. These required credentials to be placed in your Personnel File. Your cooperation is appreciated. Your credentials have EXPIRED. Please update with Human Resources Immediately, or you will be removed from the schedule without pay, including disciplinary actions The memo showed it was distributed to the Director of Nursing. During concurrent record review and interview on [DATE] at 9:12 AM a joint review of LPN6's personnel record was conducted with Human Resources Manager (HRM). HRM confirmed LPN6 did not complete fingerprinting which facility used to conduct criminal background checks. HRM further stated that finger printing was completed every five years, but it was never completed for LPN6. HRM stated that LPN6 was an emergency hire and multiple finger printing reminders were sent but it was never completed despite LPN6 continuing to provide care. HRM stated that LPN6 had worked full-time at the facility prior to her last day worked. During an interview on [DATE] at 9:21 AM DON stated that LPN6 was previously a regular full-time employee and staff are expected to be current on credentialing and not have lapses or expired credentials. When asked if they can still work and be on the schedule if credentials such as background checks are not completed, DON stated yes, only because we are so crunch with staffing. Staff travel to another location to get finger printing completed and they can't be taken off the work schedule because they need staff to work and all they can do is push for staff to complete credentialing requirements. Review of Personnel Policy Manual, revised [DATE], documented that Arizona Department of Public Safety State fingerprinting card was required before any interview was scheduled. Under the section Background Check, a. Due to the sensitive nature of working with the elderly, it is mandatory that all positions have a complete five (5) years criminal background check completed with the Arizona Department of Public Safety (DPS), b. Fingerprinting of all applicants shall be conducted. The background checks shall be completed within the 90-day probationary period
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure allegations of abuse was reported to the Centers for Medicare and Medicaid Services (CMS) within the required timeframe for 1 of 7 s...

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Based on interview and record review, the facility failed to ensure allegations of abuse was reported to the Centers for Medicare and Medicaid Services (CMS) within the required timeframe for 1 of 7 sampled residents (R) (R27) reviewed for abuse allegations. This failure placed the resident at risk for potential unidentified abuse and lack of protection from abuse. Findings include Review of facility policy Abuse-Investigation and Reporting, revised 4/18/24, outlined that abuse included physical abuse such as hitting/slapping grabbing . Under the Reporting/Response section the protocol for alleged instances of abuse documented if reportable bodily injury, CN (Charge Nurse) shall report RI (risk incident) to CMS within 2 hours and if no bodily injury, CN shall report to CMS within 24 hours. Review of R27's progress notes dated 3/18/24 at 10:35 PM documented R27 was hit in the face by [R106]. R27 was noted to have minimal amount of redness to the right side of his face. Review of facility's alleged abuse investigation, dated 3/18/24 documented that Licensed Nurse Aide (LNA)2 observed on 3/18/24 at 7:20 PM that R106 hit R27 on the right side of R27's head/face. R27 was parked in front of R106, R27 turned around to see what was happening and R106 grabbed R27's right arm and was aggressive towards/shaking R27. R27 was trying to pull his arm back as he was sitting away from R106. LNA2 stated that she yelled stop, don't do that, let him go and ran over to have R106 let go. The two residents were separated. Reporting/Time frame section for reporting section documented no later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in bodily injury, or no later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury. Report to: administrator or [of] the facility and to other officials (CMS, APS (Adult Protective Services), Local Law Enforcement) Review of email communications from facility to CMS representative dated 3/19/24 at 3:10 PM documented reporting of the incident above. The email further documented I was not aware of the incident until recently, so I am not sure why the incident was not reported. The IDON (Interim Director of Nursing) was notified by the charge nurse via text but I am not sure why she did not direct the charge nurse to notify CMS within the 2-hour time frame. During a concurrent interview and record review on 9/25/24 at 3:45 PM Quality Assurance and Performance Improvement and Infection Preventionist (ADON/QAPI/IP) reviewed facility's investigation that included video footage and ADON/QAPI/IP confirmed that R27 was abused when R106 hit R27's face and grabbed R27's arm. During an interview on 9/27/24 at 12:18 PM ADON/QAPI/IP stated that abuse needs to be reported within 2 hours of being informed or made aware of incident. CN should have reported to CMS directly. This should have happened but didn't.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident 30 Review of R30's electronic health record revealed the facility admitted R30 on 11/23/23 and had a planned discharge ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident 30 Review of R30's electronic health record revealed the facility admitted R30 on 11/23/23 and had a planned discharge on [DATE]. Review of the MDS tab in Point Click Care on 09/25/24 showed that a discharge MDS with an ARD of 05/07/24 was not submitted and was over 120 days late. During a concurrent interview and record review on 09/27/24 at 08:52 AM MDS Nurse stated she was aware R30's discharge MDS was not transmitted timely after the earlier interview about R10's MDS. Since then, MDS Nurse stated she had figured out how to complete the assessment and export it. She showed the surveyor the MDS tab now showed the assessment was accepted, and confirmed it was transmitted late. Based on interview and record review, the facility failed to transmit required Minimum Data Set (MDS-assessment tool) resident assessment data to the Centers for Medicare & Medicaid Services (federal agency that provides health coverage) within the required timeframe for 2 of 2 sampled residents (R) (R10 and R30) reviewed for timeliness in transmitting discharge Minimum Data Set (MDS-an assessment tool). This failure placed residents at risk for unmet care needs and a diminished quality of life. Findings include Review of Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Version 1.19.1, dated October 2024, documented discharge (non-comprehensive) MDS must be completed no later than 14 days after the Assessment Reference Date (ARD) (A2300), and it must be submitted/transmitted within 14 days of the MDS completion date (Z0500+14 days) to the database as required. Resident 10 Review of Resident 10's (R10) record documented the resident was admitted on [DATE] and discharged on 5/17/24. Review of the facility's electronic health record system Point Click Care showed that a discharge MDS with an ARD of 5/17/24 was not submitted and was over 120 days late. During a concurrent interview and record review on 9/25/24 at 11:24 AM MDS Nurse stated that the RAI manual for MDS completion was used as the facility policy and reference source. MDS Nurse stated that they would complete the discharge MDS within 14 days from the ARD. Joint record review of Resident 10's MDS look up assessment showed the discharge MDS dated [DATE] was not completed. MDS Nurse stated that the Discharge return not anticipated is showing as completed but not yet accepted and it should show export ready, but it is not showing that way and it should. MDS Nurse stated that something was wrong. During an interview on 9/27/24 at 9:21 AM Director of Nursing stated that they expected the MDS to be completed and transmitted in a timely manner.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to update or correct the Preadmission Screening and Reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to update or correct the Preadmission Screening and Resident Review (PASARR) and notify the state mental health authority for 1 of 1 sampled resident (R) (R29) reviewed for Pre-admission Screening and Resident Review (PASRR) that had a mental health condition or an inaccuracy with current level I form. This failure placed the resident at risk for unmet mental health services necessary to obtain the resident's highest level of functioning and psychosocial well-being. Findings include Review of R29's PASRR Level I, dated 6/30/21, showed No was circled for both Mental Retardation (MR) evaluation criteria and Mental Illness (MI) evaluation criteria. Under MI evaluation criteria, No was circled that resident did not have a primary diagnosis of serious mental illness (SMI) defined in DSM IV at: major depression, psychotic disorder, mood disorder, schizophrenia, delusional disorder (i.e., paranoid) and level of impairment limiting life activities within the past 3 to 6 months and recent treatment within the past two years. Section E. Referral Action showed No was circled for Referral Necessary for any Level II. Review of Resident 29's (R29) record documented resident was admitted on [DATE] with diagnoses including dementia, major depressive disorder recurrent severe with psychotic features and post-traumatic stress disorder (PTSD). R26's Minimum Data Set (MDS-assessment tool) dated 8/10/24 documented resident had a BIMS (Brief Interview for Mental Status) score of 5, which indicated severe cognitive impairment, resident had physical behavioral symptoms directed towards others (e.gl, hitting, kicking, pushing, scratching, grabbing) 1 to 3 days during the look-back period, and verbal behavioral symptoms directed towards others (e.g., threatening others, screaming at others, cursing at others) 4 to 6 days, but less than daily during the look-back period. Review of resident's current care plan documented problems for resident having inappropriate, aggressive verbal language using foul language related to major depressive disorder, recurrent, severe with psychotic symptoms, PTSD. Another problem that resident was resistant to care related to major depression disorder, PTSD and dementia. During concurrent observation and interview on 9/24/24 at 12:56 PM with Social Services (SS)1 and resident made eye contact, provided appropriate although short response to questions asked and mood was calm. SS1 stated that resident used to work at police station and went to the morgue. Resident has images and recollections of dead people and events involved in the past which has been traumatic for the resident. With SS1 interpreting, resident was asked if the facility was addressing past trauma, resident did not respond. During interview on 9/25/24 at 1:43 PM SS1 stated that resident receives mental health visits, has PTSD and psychotic symptoms. SS1 further stated that PASARR level I form was completed by the group care home that resident was transferred from prior to admission. When asked if the PASARR form was reviewed to assess its accuracy, SS1 stated that the PASARR form is in the packet and is filed when received. SS1 stated that facility does not complete PASARR as that is done prior to admission. When asked if given resident's mental health diagnosis and receipt of mental health services after admission, is the PASARR level I form accurate and should resident be referred for level II, SS1 stated that she does not do anything with the PASARR as it is completed prior to admission and when the form is received it is filed. When asked if she re-evaluates and refers residents for PASARR level II, SS1 shook her head no. During an interview on 9/26/24 at 8:55 AM Licensed Practical Nurse (LPN)2 stated that R29 used to work at the police substation and transported bodies to the morgue and when resident first came to the facility resident said that he bodies and people in his room so he would close his eyes and resident is still seeing a psychiatrist because he is on sertraline (anti-depressant). LPN2 stated that resident's hallucinations have lessened, he uses the four letter word and curses, some psychosis but not much and he is much better than when he first came here. During an interview on 9/27/24 at 9:21 AM Director of Nursing (DON) stated that R29 sees a psychiatrist, has PTSD, psychotic features and is on anti-depressant and didn't know much about PASARR process. Upon request for PASARR policy, facility provided Arizona Health Care Cost Containment System Medical Policy Manual Policy 680-C-Attachment A-Arizona Pre-admission Screening and Resident Review (PASRR) Level I Screening Tool, dated 5/15/23, under Mental Illness (Section B) question Does the individual have any of the following Serious Mental Illness (SMI)? with checkboxes for major depression, psychotic/delusional disorder. The form also included Currently, or within the past 2 years, has the individual received any of the following mental health services? Review of Arizona Health Care Cost Containment System website for Pre-admission Screening and Resident Review (PASRR), accessed on 10/1/24, located at https://www.azahcccs.gov/PlansProviders/CurrentProviders/PASRR.html#PASRRFQA13, showed Nursing facilities are required to notify the state mental health authority (AHCCCS) or state intellectual disability authority (DES), as applicable, of the need for a Resident Review promptly after a significant change in the mental or physical condition of a resident who has, or is suspected of having, a mental illness, intellectual disability or related condition. All PASRR screening information shall accompany the readmitted or transferred individual.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy the facility failed to update/revise the comprehensive care plan for one of two re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy the facility failed to update/revise the comprehensive care plan for one of two residents (R)17 reviewed for pressure ulcers (PU). The deficient practice had the potential to negatively impact the provision of care and services for R17. Findings include: R17 was admitted to the facility on [DATE] with diagnoses which included unspecified dementia (dementia without a specific diagnosis; a condition which causes a person to lose the ability to think, remember, and reason to the point that it interferes with their daily life, mild, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety.) Review of the Weekly Wound Measurements dated 06/02/24 at 7:44 AM revealed for a wound to the resident's right lower leg (front) described as, 1 centimeter (cm) by 1.5 cm, with 0.5 cm by 0.5 cm of yellow eschar tissue, surrounded by 4 cm of yellowish eschar. 2 smaller yellow eschars above this area 1.5 cm and 0.5 cm by 0.8 cm. Areas not draining. Another wound was described as 0.5 cm by 1 cm open area to middle of buttock fold, 0.5 cm by 0.5 cm open area to right buttocks. Area cleaned with wound cleaner and Duoderm (hydrocolloid dressing) applied. However, review of the resident's care plan did not include an update/revision to include the wounds. A PU care plan initiated on 06/13/24 related to a stage I PU of the coccyx had a goal for signs and symptoms of wound healing. Interventions included to assess/record/monitor R17's coccyx wound, including measuring length, width, and depth per facility protocol. Document wound perimeter, wound bed, and healing progress with each wound treatment. However, the care plan provided no evidence of the wounds to the resident's right lower leg. A Skin/Wound Note dated 06/18/24 at 8:10 PM included the coccyx area was dry and intact, with no open area. Healed. According to the note, the treatment had been discontinued as per order, Until healed/resolved. The Weekly Wound Measurements dated 06/30/24 at 10:06 AM included 3 wounds to the resident's right lower leg: 1) a wound measuring 0.1 cm by 0.5 cm supra fiscal (sic) open area without signs or symptoms of drainage, no signs or symptoms of infection. 2) a wound measuring 0.8 cm by 0.5 cm open area with 0.4 cm by 0.4 cm of yellow eschar in middle of open area. Slight bleeding. 3) 2 cm scratch, well approximated without signs or symptoms of infection. Another wound on the document included the right great toe measuring 0.8 cm by 0.7 cm discoloration with 0.5 cm by 0.4 cm open area, red wound bed with 0.1 cm white center. Review of the resident's care plan did not include the additional wounds. The Weekly Wound Measurements dated 07/14/24 at 8:50 PM included a wound to the resident's right lower leg (front) which measured 0.6 cm by 0.5 cm with an open area of 0.4 cm by 0.4 cm of yellow eschar in the middle of open area. No bleeding or signs/symptoms of infection. The resident's care plan did not demonstrate a revision or update to include the wound. On 09/27/24 at 11:34 AM a phone interview was conducted with a Registered Nurse (RN4). She stated that she works with the nursing/care plan team and Minimum Data Set (MDS) coordinator. She stated she also updates and revises care plans. She stated she would add a new skin condition/wound to the care plan. She stated that it would be important to include for continuity of care, prevention, dietary interventions, care and monitoring. She stated that the wounds to the resident's lower legs and great toe should have been in the care plan. She stated that she thought they missed it. During an interview with the Director of Nursing conducted on 09/27/24 at 1:13 PM, she stated that wounds should be assessed as ordered. She stated that assessment included measurements - weekly or as needed if the wound changes. She stated that wounds should be included in the resident's care plan. Review of the facility policy titled, Comprehensive Assessment and Care Planning, reviewed 1/2024, included, the facility will develop a comprehensive care plan for each resident, including measurable objectives and timetables to meet a resident's medical, nursing, mental and psychological needs as identified in the comprehensive assessment. The care plan will be reviewed as often as changes occur in the resident's condition and will be revised to maintain accuracy. The discipline recording the change in condition shall be responsible for making the appropriate changes to the care plan. Review of the facility policy titled, Skin Wound System of Documentation, revised 3/18/24, included each resident who has any open skin condition will have a care plan providing staff with a treatment plan that includes treatment of the current wound along with preventative inteventions.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that one of two residents review for pressure u...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to ensure that one of two residents review for pressure ulcers received care consistent with professional standards when Resident 35's (R35) wound care assessments were not completed weekly, and care planned intervention of a multi-podus boot (an orthopedic device) was not implemented. This had the potential for R35's pressure ulcers to worsen. Findings: Observed R35 on 09/24/24 at 09:18 AM sitting in a wheelchair in the common area of Household 1. R35 was propelling herself slowly by using her feet over to the surveyor. R35 responded to the surveyor's questions indicating she could not remember what she had for breakfast that day. R35 was well groomed and wore slippers. R35's wheelchair did not have footrests attached. Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed the facility admitted R35 on 10/18/23 without any pressure ulcers. The facility assessed R35 to be at risk for pressure ulcers and utilized pressure reducing device for a chair. R35 had severe cognitive impairment, scoring a 6 out 15 on a Brief Interview for Mental Status (BIMS). Diagnoses included acute embolism and thrombosis of unspecified vein, hypertension, osteoporosis, dementia, trigeminal neuralgia, constipation, weakness, physical debility, and history of urinary tract infection. The assessment triggered the pressure ulcer care area for care plan development. Review of the Quarterly MDS assessment dated [DATE] revealed R35 did not have any pressure ulcers. Review of the Quarterly MDS assessment dated [DATE] revealed R35 developed a stage 2 pressure ulcer, and an unstageable pressure ulcer On 09/26/24 at 08:48 AM Licensed Practical Nurse (LPN) 4 stated R35 had dressing changes to the ankles every five days, last completed on 09/25/24. When asked about the wounds, LPN4 stated they have been monitoring weekly and they are slowly improving. She was uncertain of when they developed and unaware they were pressure ulcers. Upon a concurrent record review, LPN4 confirmed R35 was seeing a podiatrist since April of 2024. [R35] started with rashes in April, and it was going everywhere and started going down to legs. They [Podiatry clinic] trying to find out what was going on. When asked if the ankle wounds were pressure ulcers, LPN4 stated, No. During an interview 09/26/24 at 09:34 AM Certified Nursing Assistant (CNA) 14 stated she was assigned to and worked with R35 frequently. CNA14 stated R35 had a dressing on each ankle the nurses changed and was not aware of the type of wound under the dressings. CNA14 described R35 required extensive assistance with activities of daily living and had edema (swelling caused by too much fluid trapped in the body's tissues) in the lower legs, though could not wear compression stocking due to the friction it causes to the wounds. Concurrently observed R35 lying in bed with her feet elevated off the mattress. CNA14 stated I put a blanket under her feet, she wanted it way high. During a concurrent observation and interview on 09/26/24 at 10:41 AM, CNA14 assisted R35 to get up out of bed. Observed R35 had some swelling of the lower extremities, and intact dressings on the outer aspect of each ankle, over the bony prominence dated 9/25. CNA14 stated R35 had special shoes showing the surveyor a pair of slippers with a Velcro closure. CNA14 assisted R35 putting on the pair of slippers. A specialized splint or device was not observed in the room. Review of podiatry progress note dated 05/06/24 revealed podiatry was seeing R35 for ischemic (a restriction in blood supply) lesions, petechiae (small flat round spots that appear on the skin when small blood vessels break), excoriations and itchiness to the lower legs. The note indicated the petechiae and excoriations were resolved, and read, Noted remaining ischemic lesion, explained to the patient and granddaughter the lesions are ischemic in nature as they are punched out, and they arose where the microvasculature bursted (sic) intradermally causing skin necrosis and now they are eschar lesions &/ scabs . Podiatry progress note dated 05/29/24 read, . Also, noted new stable eschar lesions to lateral malleoli [the bone on the outside of the ankle joint, called the fibula] of bilateral ankle, which are very likely to repetitive & shearing forces causing pressure injury. Podiatry progress note dated 06/05/24 revealed two new diagnoses added to R35's medical history: Pressure injury of left ankle stage II and Pressure injury of right ankle stage III. A weekly wound assessment dated [DATE] documented the wound on the right lower extremity was 1cm x 0.5cm scab with dark center, 2.5 cm by 2cm of discoloration and 1cm by 1.5cm dark eschar area (a collection of dry, dead tissue within a wound). The left lower extremity wound was described as 5cm x 4cm of discoloration, with scab areas 1cm x 0.5, 0.5 x 0.5 cm 0.5 x 0.2cm that were healing well without signs or symptoms of infection. Weekly wound assessments dated 09/04/24 revealed the wound to left outer ankle, measured 0.5 cm x 0.4 cm x 0.3 cm. The wound to right outer ankle measured 0.7 cm x 0.7 cm x 0.4 cm. Review of the nursing assessments revealed weekly wound measurements were completed on 06/09/24, 07/14/24, 07/21/24, and 09/04/24. Assessments for 06/16/24 through 07/07/24, and 07/28/24 through 08/28/24 were not found. During an interview with the Director of Nursing (DON) on 09/27/24 at 02:24 PM, the DON confirmed R35 developed pressure ulcers to her ankles during her stay at the facility. They did identify she was [resting her ankles] on her wheelchair footrest. She stated after addressing this, the wounds began to heal. Review of R35's care plan problem of risk for pressure ulcer development initiated on 10/28/24 revealed goals of minimizing the risk and that R35 will have intact skin. Interventions included: To apply moisturizer daily, and not to massage over bony prominences; Follow protocols for the prevention/treatment of skin breakdown; and reposition in wheelchair every 2 hours. R35's ADL care plan initiated on 10/28/23 revealed R35 required extensive assistance including being dependent on staff for dressing, making sure shoes are comfortable and not slippery. Care plan problem of actual impairment to skin integrity initiated on 04/15/24 revealed goals of no infection to the lower legs, R35's lower extremities will not progress and R35 will comply with wound care. The ankle treatment was revised and updated on 07/29/24 with the current treatment orders. Two new intervention was added after 05/29/24: On 07/29/24 an intervention to elevate feet as much as possible [related to] ulcers to bilateral ankles was initiated; and on 08/31/24, Please offload ankles [with] Multi-Podus Boot. Keeping pressure off lateral ankle. A multi-podus boot is an orthopedic device that suspends the heel and holds the ankle in a neutral position. The care plan in its entirety did not address (current or resolved) if R35's wheelchair should have footrests or not, if R35 should or should not wear compression stockings, or the impact a multi-podus boot would have on R35's mobility. Facility policy titled Skin Wound System of Documentation revised 03/18/24 read, Each resident with a wound will have a weekly wound assessment/measurement completed by the designated licensed nurse Each resident who has any open skin condition will have a care plan providing staff with a treatment plan that includes treatment of the current wound along with preventative interventions.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure 1 of 1 sampled resident (R) (R24) reviewed for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure 1 of 1 sampled resident (R) (R24) reviewed for urinary catheter received treatment and services to prevent urinary tract infections when staff failed to ensure urinary drainage bag spigot/spout did not touch the inside of the urinal to prevent contamination and failed to develop individualized and specific clinical indications for changing the urinary and bag instead of changing at routine fixed intervals. These failures placed the resident at increased risk for urinary tract infections and its associated complications. Findings include Review of facility policy Indwelling Catheter Care, reviewed 1/2024, documented The urinary tract is the most common site of Healthcare-Associated Infections (HAI), accounting for approximately 40% of hospital infections. The intent of this policy .will assist in the prevention of Catheter-Associated Urinary Tract Infections (CAUTI) .6. Urine in drainage bags should be emptied at lease (least, sp) once each shift Care must be taken to keep the valve from becoming contaminated . Under the Catheter Change section, 1. Catheter change: The interval between catheter changes should be determined by the individual patient's needs and physician orders. Indications for change may include mechanical dysfunction or blockage of the urinary catheter system and contamination of the closed system. 2. Indwelling catheters should not be changed at arbitrary fixed intervals. Review of the Centers for Disease Control (CDC) guidelines for the Prevention of Catheter-Urinary Tract Infection, 2009 documented Changing indwelling catheters or drainage bags at routine, fixed intervals is not recommended. Rather, it is suggested to change catheters and drainage bags based on clinical indications such as infection, obstruction, or when the closed system is compromised. Review of Resident 27's (R27) record documented resident was admitted on [DATE] with diagnoses including cerebral infarction with hemiplegia (blocks blood supply to part of the brain or when a blood vessel in the brain bursts and part of brain becomes damaged or dies resulting in weakness or loss of strength on one side of the body), diabetes, benign prostatic hyperplasia (enlarged prostate that can block flow of urine out of the bladder) with lower urinary tract symptoms. R27's Minimum Data Set (MDS-assessment tool) dated 9/13/24 documented resident had an indwelling catheter (tube placed in the bladder to drain urine). During an observation on 9/24/24 at 3:45 PM Certified Nursing Assistant (CNA)13 emptied R27's urinary catheter bag. CNA wore gown, gloves, booties, face shield and placed urinal on the floor near toilet and then removed tubing attached to bag of urine and placed end of tubing into the urinal to empty the bag. While draining into urinal, the end cap or spigot of the urinary bag was observed touching the inside of the urinal. The bag drained about 425 cc clear yellow urine. During an interview on 9/24/24 at about 4:00 PM CNA13 was asked about preventing urinary tract infections and stated several actions such as wearing gloves and emptying the bag before it gets too full. When asked about urinary catheter spigot touching the inside of the urinal, CNA13 shook her head and stated that the spigot is not supposed to touch the urinal but acknowledged that it did. Review of R27's current physician orders documented Indwelling Foley Catheter #16 Fr(ench, size)/30cc (cubic centimeter) (per manfuc(turer) (Change every 30 days and PRN (pro [NAME], as needed) dislodgement). The start date was 1/29/23. Another order was Change Foley Drainage Bag Every Sunday with start date 10/18/21. Review of R27's August and September Treatment Administration Record (TAR) and progress notes from 7/31/24 to 9/27/24 documented order to change foley drainage bag every Sunday which was done on 8/4/24, 8/11/24, 8/18/24, 8/25/24, 9/1/24, 9/8/24, 9/15/24, 9/22/24 and catheter change every 30 days and PRN dislodgement which was done on 8/21/24 and 9/6/24, 9/9/24, and 9/12/24. No notes were entered by staff for catheter change on the above dates due to obstruction, blockage, leakage, infection, or catheter falling out on its own or during cares or any other clinical indication for changing the catheter. The catheter was leaking on 8/15/24 and was subsequently changed, this change was not documented in TAR. Review of R27's current care plan included the above physician's orders for changing the foley catheter every 30 days and PRN dislodgement and changing foley drainage bag every Sunday. The care plan did not include medical rationale for routine or scheduled catheter and bag changes. A review of physician history and physical, physician progress notes and nursing assessments found no clinical justification for routine catheter changes. During an interview on 9/26/24 at 9:31 AM Medical Doctor (MD)1 confirmed he was R27's physician and wrote the orders for changing the urinary catheter and urinary bag routinely at fixed intervals. When asked about the rationale and clinical indications, MD1 stated that he was not sure if the nursing staff would recognize when the catheter or bag needed to be changed so he preferred to have it done routinely. When informed of current CDC recommendations for not changing urinary catheters or bags at routine fixed intervals but only when there is obstruction, infection or other clinical basis, MD1 stated that he had heard something about that but would prefer if the facility had a policy supporting this practice. When shown facility's policy in alignment with CDC recommendations for not changing catheters or bags at routine fixed intervals, MD1 stated that he was not aware that this was the facility policy. MD1 further stated that the facility's infection preventionist or medical director have not mentioned or brought to his attention that his orders were not in accordance with current CDC recommendations or facility policy, otherwise, he would have changed his orders. During an interview on 9/26/24 at 9:42 AM Quality Assurance and Performance Improvement and Infection Preventionist (ADON/QAPI/IP) acknowledged awareness that R27's orders were not consistent with current CDC recommendations and facility policy, but stated this was not discussed with MD1. ADON/QAPI/IP also stated that urinary spigot should not be touching the urinal because of the risk of contamination. During an interview on 9/27/24 at 9:21 AM when informed of observation, Director of Nursing stated that staff should be following infection control practices when emptying urinary catheter bags and agreed that facility policy and CDC recommendations should be followed to reduce risk of urinary tract infections.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0712 (Tag F0712)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy, the facility failed to ensure that 1 out of 6 residents (R) reviewed for timeline...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy, the facility failed to ensure that 1 out of 6 residents (R) reviewed for timeliness of physician's visits (R207), was seen by a physician at least once every 30 days for the first 30 days after admission. This deficient practice had the potential to affect resident care and services. Findings include: Review of the facility policy titled, Physician Services and Visits, revised 01/2024, included it was the policy of the facility, as stated in Federal regulations that govern this certified nursing facility that the resident will be seen at least every thirty (30) days for the first ninety (90) days and at least every sixty (60) days thereafter. A physician's visit is considered timely if it occurs no later than ten (10) days after the visit is required. At the option of the Physician, the required visits in Nursing facilities, after the initial visit, may alternate between personal visit by the Physician and visits by the Physician Assistant (PA), Nurse Practitioner (NP), or Clinical Nurse Specialist (CNS). R207's admission record revealed the resident admitted to the facility on [DATE]. An admission evaluation (admission P.E.) was completed 07/29/24. R206 was 7 days overdue for a physician visit. On 10/11/24 at 7:51 AM an interview was conducted with the Medical Director. He stated that he was not an attending physician. He stated that he participates in QAPI (Quality Assurance and Performance Improvement) via Zoom. He stated that he did not monitor physician's visits and that he did not provide feedback to providers regarding their performance and/or practices. He stated his expectations were for physicians to complete their visits as appropriate, upon admission, every 30 days for the first 90 days, and every 60 days thereafter. He stated that the nurses monitor the physicians on the timeliness of their rounds. He stated that he expects the providers to make note during the visits so that if staff have to contact him, they can read back on the previous notes to know what has been going on with the patient [resident]. He stated that adverse consequences of the physician not providing timely visits would include deterioration of the resident's condition, their medication may not be helping them. He stated that after a resident admits, they should be seen within the week. He stated that they would not want to delay a month or so, there are pretty strict orders regarding visits. During an interview conducted on 10/11/24 at 12:08 PM with a Medical Doctor (MD2). MD2 stated that they receive a call from the facility when a new resident was admitted and that usually they would know ahead of time when the resident was coming. MD2 stated that providers are scheduled to visit the facility within the first 30 days after a new admission, then monthly. After the first 90 days, they are able to visit the residents every 60 days. MD2 stated the ward clerk provides a list of residents that need to be seen that day. MD2 stated they were unsure of whether there was a facility policy regarding the timeline for physician visits but according to the Memorandum of Understanding (agreement between the providers and the facility), they would provide primary care every 30 days. MD2 stated that after every physician's visit there will be a physician's note in the resident's record. MD2 reviewed their schedule for June and July 2024 and stated that they did not have R207 written down. MD2 stated they could not remember why the resident would not have been seen. MD2 stated if they had seen the resident, they would have written an admission note. MD2 stated that it was important to see a new resident within the first 30 days because they might not be aware of all the resident's potential problems, fall risks, or anything that was not on their problem list. An interview was conducted on 10/11/24 at 12:42 PM with a Member of the Board of Directors (MBD). He stated that his responsibility was to review and update the facility's policies. He stated that QAPI reviews all the audit findings, and reviews updates on corrective actions. He stated that he was fully engaged in improvement of the operations in the facility and that his approach was more involved with the corrective actions. He stated that the ultimate responsibility of the board was to ensure that everything was running effectively. He stated that the Administrator reports to the board and that the board had a direct obligation to ensure that everything was above board. He stated that the board oversees the monthly reports from the facility, for monitoring. He stated that the board has been aware of the number of resident falls with injury. He stated that staffing was one of the main concerns of the facility, which goes back to lack of funding. During an interview conducted on 10/11/24 at 2:04 PM with the Director of Nursing (DON), she stated that the physicians visit new admissions within the first 30 days, then every 30 days for the first 90 days and every 60 days thereafter. She stated that the ward clerk usually schedules the appointments or the nurses will say when a resident needs to be seen. She stated that residents with significant changes are seen as needed. She stated that follow-up visits will usually be scheduled within a week for residents who have been hospitalized . She stated that for the population they have, anything can make them take a turn, depending on their condition. She stated that physician's visits were important because the residents could take a turn for the worst without anyone really realizing it - and they could lose them. During a discussion regarding R207's lack of a timely physician's visit, the DON stated that it sounded like the resident got missed and that she would get on top of it.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure Resident 158 (R158) did not receive duplicate anticoagulant t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure Resident 158 (R158) did not receive duplicate anticoagulant therapy unnecessarily when they failed to ensure the physician intended R158 to be treated with two different anticoagulants. This placed R158 at higher risk of bleeding side effects. Findings: Review of R158's most recent Quarterly MDS assessment dated [DATE] revealed the facility admitted R158 on 05/24/24, diagnoses included hypertension, cerebral infarction (stroke), COVID-19, atrial fibrillation, and gastroesophageal reflux disease. Section M (Medications) indicated R158 took anticoagulant therapy. Review of active physician order dated 5/28/2024 read, Apixaban Oral Tablet 2.5 MG (Apixaban) Give 2.5 mg by mouth two times a day for reducing the risk for stroke and blood clots. related to unspecified atrial fibrillation (an abnormal heart rhythm that predisposes a person to blood clots). Apixaban is an oral anticoagulant. Progress note dated 09/12/24 08:51 revealed R158 was not feeling well and was being prepared to be sent to the local hospital for evaluation. Progress note dated 09/14/24 15:30 revealed R158 returned to the facility. Additional review of active physician's orders revealed order dated 09/14/24 read, Enoxaparin Sodium Injection Solution Prefilled Syringe 40 MG/0.4ML [MG/ML - milligrams per milliliter] Inject 40 mg subcutaneously two times a day related to embolism and thrombosis of renal vein. Enoxaparin is an injectable coagulant. Review of hospital discharge instruction located on the Misc tab of the electronic health record revealed R158 was diagnosed with a blood clot in the renal vein and was to start the enoxaparin injections. The instructions indicated that the home heart medications, amiodarone, and metoprolol, should continue. The instructions did not indicate if the apixaban should continue or not. Review of the medical record lacked a notation if both anticoagulants should be administered following the 09/14/24 hospital discharge. During an interview with Licensed Practical Nurse 4 (LPN4) on 09/27/24 at 12:33 PM confirmed the enoxaparin was added to following the recent hospitalization for a clot to a renal vein. LPN2 was able to describe appropriate monitoring for anticoagulants. When asked if Residents were normally on two different anticoagulants, LPN4 did not answer. During an interview with the Director of Nursing (DON) on 9/27/24 at 02:25 PM, DON stated that any changes are reviewed, and orders updated when residents return from the hospital. When asked if the discharge notes indicated R158 should be on enoxaparin and the apixaban, which was not addressed in the discharge instructions, she stated she would have to review the process notes and would let the surveyor know. Additional information was not received prior to the survey exit. Review of facility policy titled Medication Administration with review dated 1/2024 read, Medications are administered in accordance with written orders of the attending physician. If a dose seems excessive . the physician is contacted for clarification prior to the administration of the medication.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0838 (Tag F0838)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility's assessment (document describing resident population and needs to determine staff and other resources necessary to competently care for residents) wa...

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Based on interview and record review the facility's assessment (document describing resident population and needs to determine staff and other resources necessary to competently care for residents) was not conducted with input from the required individuals stated in the regulation. This failure placed residents at risk for unmet care needs if their assessed population's needs and resources were not comprehensively identified and addressed. Findings include Review of Facility Assessment (FA) received from facility on 9/23/24, dated 9/19/24, documented several individuals were involved in completing assessment. The following required individuals were not listed: representative from governing body, medical director, resident, representatives, direct care staff and representatives of the direct care staff. The FA showed date assessment reviewed with QAA/QAPI (Quality Assessment and Assurance/ Quality Assurance and Performance Improvement) committee was blank and no date was entered. During an interview on 9/26/24 at 2:32 PM Quality Assurance and Performance Improvement and Infection Preventionist (ADON/QAPI/IP) stated that she edited and revised the Facility Assessment, and it had not been gone to QAA/QAPI committee yet because it was scheduled for yesterday but was cancelled because of the survey. When asked about the persons involved in conducting and developing the FA, ADON/QAPI/IP stated that governing body and medical director is part of QAA/QAPI committee. Direct care staff are not represented by a union or advocacy group. ADON/QAPI/IP acknowledged that input was also not obtained from residents, representatives or direct care staff and a process to obtain their input was not in place. During an interview on 9/26/24 at 2:47 PM ADON/QAPI/IP stated that the facility did not have a policy for the Facility Assessment. During an interview on 9/27/24 at 9:21 AM Director of Nursing stated that ADON/QAPI/IP was responsible for developing and coordinating FA and the FA should include all requirements such as appropriate persons involved in developing it.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe and sanitary environment to help...

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Based on observation, interview and record review, the facility failed to establish and maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the transmission of communicable diseases when gloves were not changed between residents during 1 of 3 staff (Licensed Practical Nurse 2) medication pass observations. This failure increased the resident risk for infections and its associated discomfort and decline in physical condition. Findings include During an observation on 9/26/24 at 7:22 AM Licensed Practical Nurse (LPN)2 was observed passing medications to residents in the dining room. LPN2 wore gloves and passed four medications to Resident (R )34. Wearing the same gloves, LPN2 prepared, poured and passed seven medications to R27. LPN2 returned to medication cart and wearing the same gloves, prepared and poured three medications for R39. LPN2 approached R39 who was eating his breakfast and touched resident's hand and then repositioned knife that was previously held by resident. LPN2 then placed spoonful of medications mixed in applesauce into R39's mouth and held cup of water to resident's mouth while resident drank the water. There was no glove change between passing medications to different residents. LPN2 then returned to medication cart and prepared and poured medications for R27. When asked when glove change occurs, LPN2 stated I change gloves after every four residents. I remove gloves and do hand hygiene. During an interview with 9/26/24 at 9:38 AM Quality Assurance and Performance Improvement and Infection Preventionist (ADON/QAPI/IP) stated that hand hygiene should be done between each resident during medication pass. When asked about the use of gloves, ADON/QAPI/IP confirmed gloves are not a substitution for hand hygiene and are not required for medication pass but if gloves are worn, they should also be changed with hand hygiene done between each resident when passing medications. During an interview on 9/27/24 at 9:21 AM Director of Nursing stated that the expectation is hand hygiene is done between each resident during medication pass. Review of facility policy Medication Administration, reviewed 1/2024 , documented The person administering medications adheres to Universal Precautions, using proper hand hygiene, gloves when appropriate, before beginning a medication pass, prior to handling, and after coming into direct contact with a resident.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** For R21: R21 was admitted to the facility on [DATE] with diagnoses which included type 2 diabetes mellitus (a chronic metabolic ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** For R21: R21 was admitted to the facility on [DATE] with diagnoses which included type 2 diabetes mellitus (a chronic metabolic disease that occurs when the body does not produce enough insulin or can't use it properly) and atherosclerotic heart disease of native coronary artery (a condition where plaque builds up in the arteries of the heart) without angina pectoris (chest pain). The annual MDS assessment dated [DATE] revealed the resident scored 12 on the BIMS assessment, indicating moderately impaired cognition. Review of a Nursing Progress Note dated 02/09/24 at 7:23 AM revealed that at 6:30 AM a CNA reported that the resident had increased swelling in her left lower extremity. The CNA mentioned the resident had increased swelling around the resident's knee and going up her thigh. The note indicated that the writer assessed the area. According to the note, the resident stated that when her leg was picked up, the pain shoots up my back. The resident was crying and yelling out and rated her pain at 8 out of 10 on a pain scale of 1 to 10. The ER (Emergency Room) was notified, and EMS (Emergency Medical Services) transport was requested. The resident left the facility at 6:52 AM. However, review of the resident's record provided no evidence that a written Notice of Transfer/Discharge was provided to the resident and/or her representative. Resident #20 Review of R20's Annual MDS assessment dated [DATE] revealed the facility admitted R20 on 07/12/22 with diagnoses that included atrial fibrillation (an irregular heart rhythm), coronary artery disease, heart failure, chronic kidney disease, dementia, and diabetes. Review the MDS assessments revealed three recent Discharge Return Anticipated assessments dated 08/05/24, 08/11/24, and 09/02/24. Review of nursing progress note dated 08/05/24 revealed R20 has signs of shortness of breath, edema to upper and lower extremities, low oxygen saturations and labored breathing. The family and the physician were contacted and R20 was sent to the hospital. A progress note dated 08/06/24 indicated the family was informed by SSXX that R20 had been admitted to the hospital. Progress note dated 08/10/24 revealed R20 returned to the facility at 3:43 PM. Progress note dated 08/11/24 revealed R20 had an elevated blood pressure, low oxygen saturations, labored breathing and was too weak to get out of bed. R20 was sent back to the hospital for evaluation. The physician and the family were notified. Progress note dated 08/12/24 indicated the family was informed by SS1 that R20 had been admitted to the hospital. Progress note dated 08/24/24 19:23 revealed R20 returned to the facility earlier in the shift. Progress note dated 09/02/24 read, Resident with decreased responsiveness, refusing meals, supplement and medications . He was noted with chest congestion with low BP. The on-call physician was notified who ordered R20 be sent to the hospital. The family was notified and R20 was transferred to the hospital. Progress note dated 09/12/24 revealed R20 was readmitted to the facility following the hospital stay. During an interview on 09/27/24 at 10:40 AM LPN2 stated that R20 had frequent hospital admissions, almost back-to-back due to fluid overload and trouble breathing. She stated that the family is notified by phone when a resident is transferred. All the transfer paperwork goes to Social Services. During an interview on 09/27/24 at 10:57 AM, SS1 confirmed that they receive the paperwork when a resident is transferred. She described the family is aware of the paperwork and she gives it to the family. SS1 provided the Nursing Home Transfer or Discharge Notice for each transfer, and they were concurrently reviewed. The notice dated 08/05/24 had R20's thumb print on the form. The signature line for the resident or resident representative was signed by a facility nurse who was not listed as R20's representative. The notice dated 08/11/24 was signed by a nurse as the designee signature from the facility. The signature line for the resident or resident representative was blank. The notice dated 09/02/24 was signed by a nurse as the designee signature from the facility. The signature line for the resident or resident representative had R20's representative's name printed, it did not appear to be a signature. When asked SS1 to clarify if she gave the resident or family a copy of the paperwork she stated, I verbally gave it to the family. Resident #158 - Review of R158's most recent Quarterly MDS assessment dated [DATE] revealed the facility admitted R158 on 05/24/24, diagnoses included hypertension, cerebral infarction (stroke), COVID-19, atrial fibrillation, and gastroesophageal reflux disease. A Discharge MDS assessment dated [DATE] revealed R158's cognitive function was moderately impaired, scoring a 12 out 15 on a Brief Interview for Mental Status. Section J (Health Conditions) indicated R158 had been experiencing shortness of breath. Section A indicated R158 was discharged on 09/12/24 to an acute care hospital. Progress note dated 09/12/24 08:51 revealed R158 was not feeling well and was being prepared to be sent to the local hospital for evaluation. Progress noted 09/12/24 21:47 revealed the nurse called the hospital to inquire about R158's ER visit. Hospital staff informed the nurse R158 had been admitted with a diagnosis of a clot in the renal vein and an urinary tract infection. Progress note dated 09/13/24 14:25 by SS2 read, Spoke with family re[[NAME]]: hospitalization. The note indicated SS2 sent the LTC [long term care] Case Manager [the] bed-hold notice for hospital stay to receive payment. Resident remain in the hospital. Progress note dated 09/14/24 15:30 revealed R158 returned to the facility. Review of the medical record lacked evidence that a written notice of transfer was provided to the resident and/or their representative. During an interview on 09/27/24 at 10:57 AM, SS1 confirmed that the facility did not provide a written copy of the Nursing Home Transfer or Discharge Notice to the resident or the family, they communicated verbally. Based on interview and record review, the facility failed to provide a written transfer/discharge notice to the resident and resident's representative(s) before transfer to the hospital for 4 of 4 sampled residents (R) (R106, R20, R158 and R21) reviewed for hospitalization. These failures did not afford residents and/or their representatives to make informed decisions about transfers and prohibited access to an advocate who could inform resident/representative of their options and rights. This failure had the potential to affect all facility-initiated transfers or discharges. Findings include Review of Nursing Home Transfer or Discharge Notice initiated by [name of facility], undated, documented the form may be used to meet the requirements of notice of transfer or discharge initiated by the nursing home facility and included the location to which resident was being transferred or discharged , reason for transfer/discharge, and provided appeal rights including names of several protection and advocacy agencies contact information. The bottom of the form documented notice presented by for the facility representative to sign and date and notice provided to with resident or representative to enter name and date. Review of Transfer/Discharge policy, undated, documented 16. Determine whether the facility, notify a family or legal representative of the proposed transfer or discharge .Before discharge or transfer the facility must notify the resident and the family member or legal guardian of the transfer, and the reasons for the transfer. Resident 106 Review of Resident 106's (R106) record documented the resident was admitted on [DATE] with diagnosis including dementia, diabetes, frequent falls, orthostatic hypotension (sudden drop in blood pressure when you stand up from a sitting or lying position) and stroke. Resident was transferred to the hospital on 5/1/24. R106's discharge Minimum Data Set (MDS-assessment tool), dated 5/1/24, documented resident had an unplanned transfer with return not anticipated. Review of R106's progress notes, dated 5/2/24 at 2:58 AM documented resident vomited several times, became lethargic with elevated blood pressure, was cool to touch and not himself. The facility transferred the resident to the emergency room on 5/1/24 at 11:40 PM. Review of R106's Nursing Home Transfer or Discharge Notice, dated 5/1/24, documented resident was transferred to emergency room after an unwitnessed fall the evening of 4/30/24 and now had elevated blood pressure, altered mental status and weakness. The form was signed by Director of Nursing and dated 5/1/24. Under the notice provided to section, Rsd (resident) unable to sign upon transfer to hospital was entered and dated 4/30/24 at 11:40 PM. During an interview on 9/25/24 at 1:42 PM Social Services (SS)1 was shown R106's Nursing Home Transfer or Discharge Notice and stated that the nurse fills out the form and then gives it to me. SS1 further stated that she does not give the form or a copy of the form to the resident or representative, but maybe the nurses do that. During an interview on 9/25/24 at 2:27 PM Licensed Practical Nurse (LPN)7 stated that when residents are transferred to the emergency room, she goes over the discharge/transfer notice with the resident and either has the resident sign the form or if they can't sign, we get their fingerprint on the document. The form is then given to social services. When asked if the form is given to the resident, LPN7 shook her head and said no. When asked if the form is given to the family, LPN7 stated that the family is usually not at the facility. During a follow-up interview on 9/25/24 at 2:44 PM LPN7 stated that she wanted to clarify her statements. LPN7 stated that the Nursing Home Transfer or Discharge notice is printed, completed and then given to the social worker. LPN7 stated, That is what I was told and what I have done. During an interview on 9/26/24 at 8:50 AM LPN2 stated that when residents are transferred out, we complete the Nursing Home Transfer or Discharge form and give it to the social worker. LPN2 further stated we don't give it to the resident because they are usually out of it, we explain the form and get their thumb print, it is the same for the bed hold notice as the forms are stapled together. During an interview on 9/27/24 at 9:21 AM Director of Nursing (DON) stated that the nurses enter the information on the Transfer/Discharge form as it is a communication tool for the family, case manager and then explained and signed by the resident. The form is then given to the social worker. The form goes to the case manager and family gets a copy if they request it. When asked if the form is given to the resident and representative, DON stated no.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** For R21: R21 was admitted to the facility on [DATE] with diagnoses which included type 2 diabetes mellitus (a chronic metabolic ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** For R21: R21 was admitted to the facility on [DATE] with diagnoses which included type 2 diabetes mellitus (a chronic metabolic disease that occurs when the body does not produce enough insulin or can't use it properly) and atherosclerotic heart disease of native coronary artery (a condition where plaque builds up in the arteries of the heart) without angina pectoris (chest pain). The annual MDS assessment dated [DATE] revealed the resident scored 12 on the BIMS assessment, indicating moderately impaired cognition. Review of a Nursing Progress Note dated 02/09/24 at 7:23 AM revealed that at 6:30 AM a CNA reported that the resident had increased swelling in her left lower extremity. The CNA mentioned the resident had increased swelling around the resident's knee and going up her thigh. The note indicated that the writer assessed the area. According to the note, the resident stated that when her leg was picked up, the pain shoots up my back. The resident was crying and yelling out and rated her pain at 8 out of 10 on a pain scale of 1 to 10. The ER (Emergency Room) was notified, and EMS (Emergency Medical Services) transport was requested. The resident left the facility at 6:52 AM. On 02/12/24 at 11:34 AM a Progress Note included that the SSC had faxed the resident's bed-hold notice to the LTC (Long-Term Care) Case Manager. However, review of the resident's record provided no evidence that a written bed-hold notice had been provided to the resident and/or her representative. Resident #20 Review of R20's Annual MDS assessment dated [DATE] revealed the facility admitted R20 on 07/12/22 with diagnoses that included atrial fibrillation (an irregular heart rhythm), coronary artery disease, heart failure, chronic kidney disease, dementia, and diabetes. Review the MDS assessments revealed three recent Discharge Return Anticipated assessments dated 08/05/24, 08/11/24, and 09/02/24. Review of nursing progress note dated 08/05/24 revealed R20 has signs of shortness of breath, edema to upper and lower extremities, low oxygen saturations and labored breathing. The family and the physician were contacted and R20 was sent to the hospital. A progress note dated 08/06/24 indicated the family was informed by SSXX that R20 had been admitted to the hospital. Progress note dated 08/10/24 revealed R20 returned to the facility at 3:43 PM. Progress note dated 08/11/24 revealed R20 had an elevated blood pressure, low oxygen saturations, labored breathing and was too weak to get out of bed. R20 was sent back to the hospital for evaluation. The physician and the family were notified. Progress note dated 08/12/24 indicated the family was informed by SS1 that R20 had been admitted to the hospital. Progress note dated 08/24/24 19:23 revealed R20 returned to the facility earlier in the shift. Progress note dated 09/02/24 read, Resident with decreased responsiveness, refusing meals, supplement and medications . He was noted with chest congestion with low BP. The on-call physician was notified who ordered R20 be sent to the hospital. The family was notified and R20 was transferred to the hospital. Progress note dated 09/12/24 revealed R20 was readmitted to the facility following the hospital stay. During an interview on 09/27/24 at 10:40 AM LPN2 stated that R20 had frequent hospital admissions, almost back-to-back due to fluid overload and trouble breathing. She stated that the family is notified by phone when a resident is transferred. All the transfer paperwork goes to Social Services. During an interview on 09/27/24 at 10:57 AM, SS1 confirmed that they receive the paperwork when a resident is transferred. She described the family is aware of the paperwork and she gives it to the family. SS1 provided the notice of Bed Hold Policy for each transfer, and they were concurrently reviewed. The notice dated 08/05/24 had R20's thumb print on the Resident Signature line. The notice dated 08/11/24 had R20's name written on the Resident Signature line, and SS1 signed on the line for Signature of Representative / Relation and dated 08/12/24. The notice dated 09/02/24 had R20's name written on the Resident Signature line, and the word unable to sign were written on the line for Signature of Representative / Relation. When asked SS1 to clarify if she gave the family a copy of the paperwork she stated, I verbally gave it to the family. Resident #158 - Review of R158's most recent Quarterly MDS assessment dated [DATE] revealed the facility admitted R158 on 05/24/24, diagnoses included hypertension, cerebral infarction (stroke), COVID-19, atrial fibrillation, and gastroesophageal reflux disease. A Discharge MDS assessment dated [DATE] revealed R158's cognitive function was moderately impaired, scoring a 12 out 15 on a Brief Interview for Mental Status. Section J (Health Conditions) indicated R158 had been experiencing shortness of breath. Section A indicated R158 was discharged on 09/12/24 to an acute care hospital. Progress note dated 09/12/24 08:51 revealed R158 was not feeling well and was being prepared to be sent to the local hospital for evaluation. Progress noted 09/12/24 21:47 revealed the nurse called the hospital to inquire about R158's ER visit. Hospital staff informed the nurse R158 had been admitted with a diagnosis of a clot in the renal vein and an urinary tract infection. Progress note dated 09/13/24 14:25 by SS2 read, Spoke with family re[[NAME]]: hospitalization. The note indicated SS2 sent the LTC [long term care] Case Manager [the] bed-hold notice for hospital stay to receive payment. Resident remain in the hospital. Progress note dated 09/14/24 15:30 revealed R158 returned to the facility. Review of the medical record lacked evidence that a written bed hold notice was provided to the resident and/or their representative. During an interview on 09/27/24 at 10:57 AM, SS1 confirmed that the facility did not provide a written copy of the bed hold notice to the resident or the family, they communicated verbally. Based on interview and record review, the facility failed to provide a written bed hold notice to the resident or resident's representative(s) before transfer to the hospital for 4 of 4 sampled residents (R) (R106, R20, R158 and R21) reviewed for hospitalization and had an overnight hospital stay. This failure placed resident/representatives at risk for not having a clear understanding of the length of time the bed can be held, the cost associated with the bed hold and/or any other requirements which had the potential for stress/anxiety associated with the potential return to the facility. Findings include Review of Bed Hold Policy, revised 9/2022, documented that it was the policy of the facility to develop an operational policy and procedure to inform residents .before allowing a resident to transfer to the hospital that specifies the duration of the bed-hold policy during which the resident is permitted to return and resume care . The form further stated that bed-hold days for more than allowed are considered non-covered services, for which a resident will be required to pay for any additional days that she/he requests the facility to hold but did not specify the cost of holding the bed if resident exceeded the allowed bed-hold days. The form had signature and date lines for resident, representative and facility representative indicating that the person read and understood the terms of the bed-hold and that it was explained to them. Resident 106 Review of Resident 106's (R106) record documented the resident was admitted on [DATE] with diagnosis including dementia, diabetes, frequent falls, orthostatic hypotension (sudden drop in blood pressure when you stand up from a sitting or lying position) and stroke. Resident was transferred to the hospital on 5/1/24. R106's discharge Minimum Data Set (MDS-assessment tool), dated 5/1/24, documented resident had an unplanned transfer with return not anticipated. Review of R106's progress notes, dated 5/2/24 at 2:58 AM documented resident vomited several times, became lethargic with elevated blood pressure, was cool to touch and not himself. The facility transferred the resident to the emergency room on 5/1/24 at 11:40 PM. Review of R106's Bed-Hold Policy form, signed and dated 5/1/24, documented resident sent out-ER (emergency room), not able to sign . During an interview on 9/25/24 at 1:42 PM Social Services (SS)1 was shown R106's Bed-Hold Policy form and stated that the nurse fills out the form and then gives it to me. SS1 further stated that she does not give the form or a copy of the form to the resident or representative, but maybe the nurses do that. During an interview on 9/25/24 at 2:27 PM Licensed Practical Nurse (LPN)7 stated that when residents are transferred to the emergency room, she goes over the bed-hold form with the resident and either has the resident sign the form or if they can't sign, we get their fingerprint on the document. The form is then given to social services. When asked if the form is given to the resident, LPN7 shook her head and said no. When asked if the form is given to the family, LPN7 stated that the family is usually not at the facility. During a follow-up interview on 9/25/24 at 2:44 PM LPN7 stated that she wanted to clarify her statements. LPN7 stated that the Bed-Hold policy form is printed, completed and then given to the social worker. LPN7 stated, That is what I was told and what I have done. During an interview on 9/26/24 at 8:50 AM LPN2 stated that when residents are transferred out, we complete the Bed-Hold policy form and give it to the social worker. LPN2 further stated we don't give it to the resident because they are usually out of it, we explain the form and get their thumb print. During an interview on 9/27/24 at 9:21 AM Director of Nursing (DON) stated that the nurses enter the information on the Bed-Hold policy form and it is then explained and signed by the resident. The form is then given to the social worker. When asked if the form is given to the resident and representative, DON stated no.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** For R17: Review of R17's record revealed he was admitted to the facility on [DATE]. R17's MDS assessment dated [DATE] revealed t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** For R17: Review of R17's record revealed he was admitted to the facility on [DATE]. R17's MDS assessment dated [DATE] revealed the resident was taking antipsychotic medication. Review of R17's September MAR and current physician's orders did not show the resident was receiving antipsychotic medication. For R15: R15's record indicated that she was admitted to the facility on [DATE]. The MDS assessment dated [DATE] revealed the resident was taking antipsychotic medication. However, review of R15's September MAR and current physician's orders did not show the resident was receiving antipsychotic medication. On 09/26/24 at 4:19 PM an interview and concurrent record review was conducted with the MDS nurse. She stated that it was brought to her attention that some of the medications used for dementia were listed psychotropic medications. She stated that it was an error on her part. 2. R38's wound was inaccurate. R38 was admitted to the facility on [DATE]. The MDS assessment dated [DATE] indicated the resident had a wound infection. Review of R38's September Treatment Administration Record (TAR) and the current physician's orders did not show the resident was receiving care for an infected wound. On 09/26/24 at 2:58 PM an interview was conducted with a Licensed Practical Nurse (LPN2). She reviewed the resident's progress notes and stated that all she could see was a skin tear, but nothing major. No major wounds. During a concurrent interview and record review conducted on 09/26/24 at 4:19 PM with the MDS nurse she stated that she saw the resident had a local skin infection June 22, 2024, through June 30, 2024. She stated she was going by that diagnosis that had been put into the resident's record. She stated that she had looked back for the whole previous quarter. She stated that the resident was not receiving antibiotics and/or did not have any skin/wound infections currently. During an interview with the DON on 09/27/24 at 1:13 PM she stated that she expected the MDS assessments to be accurate. 3. R31's restorative care was inaccurate Review of admission Minimum Data Set (MDS) assessment dated [DATE] revealed the facility admitted R31 on 04/17/24 with diagnoses which included hemiparesis/hemiplegia (weakness/paralysis on one side of the body) following cerebral infection affecting non-dominant side, history of falling, and need for assistance with personal care. R31 was cognitively intact scoring 13 out 15 on a Brief Interview for Mental Status (BIMS). R31 was dependent on staff for transfers and activities of daily living with moderate to maximal assistance except for eating. Quarterly MDS assessment dated [DATE] revealed during the look back period R31 had received one day restorative services for walking only. During an interview and concurrent record on 09/27/24 at 08:52 AM MDS Nurse confirmed R31 was receiving restorative services. A review of Restorative Notes between the look back period of 07/24/24 to 07/31/24 revealed 2 notes. 07/27/24 Restorative Note indicated Physical Therapist (PT) worked with R31 on lower extremity strengthening for transfer and walking, and upper extremity exercises. 07/28/24 Restorative Note indicated PT worked with R31 on transfer skills using sit to stand exercises. Concurrent review of the RAI Manual revealed under section O500: Restorative Nursing Programs, Steps for Assessment 1. Review the restorative nursing program notes and/or flow sheets in the medical record. 2. For the 7-day look-back period, enter the number of days on which the technique, training or skill practice was performed for a total of at least 15 minutes during the 24-hour period. MDS Nurse confirmed R31 had two days of restorative treatments for transfers and one day for walking. Based on interview and record review, the facility failed to ensure the required Minimum Data Set (MDS-assessment tool) resident assessment data for 6 of 16 sampled residents (R) were accurate as of the Assessment Reference Date (ARD) as evidenced by: 1. R33, R41, R17, R15 medications were inaccurate, 2. R38's wound was inaccurate. 3. R31's restorative care was inaccurate These failure increased the residents' risk for having unmet health care needs. Findings 1. inaccurate medication coding: Review of Long-Term Care Facility Resident Assessment Instrument (RAI) 3.0 User's Version 1.19.1, dated October 2024, documented under section N0415 enter yes if an antipsychotic medication (class of medications that treat psychotic symptoms such as hallucinations and delusions) was taken by the resident at any time during the 7-day look-back period (or since admission/entry or reentry if less than 7 days). Resident 33 Review of Resident 33's (R33) record documented the resident was admitted on [DATE]. R33's Minimum Data Set (MDS-assessment tool), dated 7/14/24, documented resident was taking an antipsychotic medication. Review of R33's July Medication Administration Record (MAR) did not show resident received antipsychotic medications. During a concurrent interview and record review on 9/25/24 at 11:24 AM MDS Nurse stated that the RAI manual for MDS completion was used as the facility policy and reference source. Joint record review of Resident 33's 7/14/24 MDS Assessment documented resident received antipsychotic medications. When asked to name the psychotic medication R33 was taking, MDS Nurse stated it was Memantine. MDS Nurse searched webMD, https://www.webmd.com/drugs/2/drug-77932-377/memantine-oral/memantine-oral/details, which showed Memantine was not an antipsychotic but was a cognition-enhancing medication to treat dementia associated with Alzheimer's disease. Memantine belonged to a class of medicines called N-methyl-D-aspartate (NMDA) antagonists. MDS Nurse stated that she thought Memantine was an antipsychotic medication and got confused between antipsychotics (medications used to treat hallucinations/delusions) and psychotropic (medications that affected brain activity). During an interview on 9/27/24 at 9:21 AM Director of Nursing stated that they expected the MDS to accurately reflect resident's medications. Resident 41 Review of Resident 41's (R41) record documented the resident was admitted on [DATE]. R41's Minimum Data Set (MDS-assessment tool), dated 9/7/24, documented resident was taking an antipsychotic medication. Review of R41's September MAR and current physician orders did not show resident received antipsychotic medications. During a concurrent interview and record review on 9/25/24 at 11:24 AM MDS Nurse stated that the RAI manual for MDS completion was used as the facility policy and reference source. Joint record review of Resident 41's 9/7/24 MDS Assessment documented resident received antipsychotic medications. When asked to name the psychotic medication R41 was taking, MDS Nurse stated it was Donepezil. MDS Nurse searched webMD, https://www.webmd.com/drugs/2/drug-14334-9218/donepezil-oral/donepezil-oral/details, which showed Donepezil was not an antipsychotic but was a cognition-enhancing medication. During an interview on 9/27/24 at 9:21 AM Director of Nursing stated that they expected the MDS to accurately reflect resident's medications.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to develop and or implement a comprehensive care plan for...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to develop and or implement a comprehensive care plan for two of 16 sampled residents (R31 and R16). * R31: The Physical Therapist (PT) was not included in the care planning process, and their input and recommendations for knee brace related to knee buckling, and trapeze for mobility were not incorporated into the care plan. Staff were unaware of PT recommendations for transfer and mobility care, and did not implement transfer care as care planned and recommended by PT. The care plan did not include if R31 had refused to use any of the PT's recommendations. Additionally, the [NAME] used by the Certified Nursing Assistants (CNA) for awareness of the care plan did not include the use of a sit to stand lift and was outdated. The Treatment Record, used by the nurses for awareness of the care plan, did not include the transfer interventions as planned on the care plan. * R16: The facility identified significant weight loss on 12/29/23 and was currently on-going and did not develop a care plan to address the weight loss. Failing to comprehensive plan resident centered care has the potential for residents to not receive care and services needed to reach their highest potential. Findings: * R31: Review of admission Minimum Data Set (MDS) assessment dated [DATE] revealed the facility admitted R31 on 04/17/24 with diagnoses which included hemiparesis/hemiplegia (weakness/paralysis on one side of the body) following cerebral infection affecting non-dominant side, history of falling, and need for assistance with personal care. R31 was cognitively intact scoring 13 out 15 on a Brief Interview for Mental Status (BIMS). R31 was dependent on staff for for transfers and activities of daily living with moderate to maximal assistance except for eating. The assessment triggered care areas including falls, and ADLs for care planning. R31 has impairment of the upper and lower body on one side. During an observation and interview with R31 on 09/24/24 at 10:12 AM, R31 was sitting in wheelchair in his room. Observed R31 did not move his left side independently and describe his left side Did not work. R31 stated the facility's Physical Therapist (PT) gave him a leg brace due to his knee buckling. The knee brace did not fit properly, and thought they ordered another one a few months ago, however, had not heard anything about it since. Review of PT progress notes revealed R31 worked with the therapist frequently, 2-3 times each week since admission. Note dated 04/22/24 revealed R31 was fitted with a left knee brace for knee buckling. Initial Assessment noted dated 04/21/24 revealed R31 complained of left knee buckling with sit to stand pivot transfers. R31 was high risk for falls during pivot transfer due to the left lower extremity weakness. Note dated 05/18/24 read, Patient came to PT clinic reporting of right distal biceps pain since the AM when he grabbed bed rail to roll onto left side Spoke with RN [name] regarding injury. Recommend over-bed trapeze bar to facility bed mobility and transfers. Note dated 06/10/24 read, Reassessed patient ability with w/c [wheelchair] to/from bed and to/from toilet transfers. Based on left leg being unstable and buckling with standing pivot transfers, increasing the risk of injury to either knee, would strongly recommend consistency in using sit to stand lifter to perform all future transfers . Some caregivers may not feel comfortable using sit to stand lifter, thus would recommend additional staff training. Note dated 06/30/24 revealed R31 was fitted with a left knee brace, however it was too long for his leg and uncomfortable to wear. Note dated 08/04/24 indicated PT recommended right lower extremity strengthening, however R31 refused stating he would do that later. During an interview on 09/27/24 at 08:43 AM, Certified Nursing Assistant (CNA) 10 confirmed she was familiar with R31's care. CNA10 stated they provided assistance for transfers with a gait belt and R31 bears weight on one leg. I just help him up and lower him down. When asked if they used a lift, she stated I don't think so, I never did. When asked if R31 had a knee brace she stated, not that I know of. She denied R31 used a trapeze bar over the bed for mobility. She stated she was aware of the care plan by a [NAME] kept at the CAN charting station. A concurrent review of the [NAME] for R31 revealed it was current As of 6/13/24. Under the category of Safety it read R31 needed a safe environment with even floors free of spills/clutter, adequate light, and call bell within reach. Staff were to educate R31 about safety reminders, ensure he was wearing appropriate footwear, had an unobstructed path to the restroom, follow facility fall protocol, and Use caution during transfers and bed mobility to prevent striking arms, legs, and hands against any sharp or hard surface. Under Resident Care it indicated R31 was working with PT for Restorative Program twice weekly and read, Activity: As Tolerated. Should work with PT @ NH [nursing home] to optimize maintaining mobility and function . Determine [R31's] transferring and gait/balance status and what assistance he needs. The [NAME] did not provide specifics about the type of assistance R31 needed for mobility and transfers, or PT's recommendations for sit to stand lifter, trapeze bar, or knee brace. Interviewed the MDS Nurse on 09/27/24 at 08:52 AM. MDS Nurse confirmed she attended care planning meetings and was involved in the care planning process. When asked if PT was involved with care plan development she stated no, as PT worked on the weekends. During an interview on 09/27/24 at 10:34 AM Licensed Practical Nurse (LPN) 2 was asked about the PT's recommendations. LPN2 stated she was not aware of any trapeze being used. She was aware of the injury reported in May and stated, that the grab bar was on the wrong side, and they moved him to a different room to adjust for that. She explained that care planned recommendations should be entered into the Treatment Record so we are aware and pass it on to the CNAs. A concurrent review of the Treatment Record revealed no entries regarding the use of sit to stand lifter, trapeze bar, or knee brace. During a phone interview with PT on 09/27/24 at 11:43 AM, PT confirmed he was familiar with R31. When asked about the knee brace PT explained they had tried a new one however it did not fit. R31 need an order to go to the hospital PT department. I talked with the nurse and told her he needs a referral to go to the hospital PT department for the knee brace, I have exhausted resources available to me. When asked about his recommendations, such as the sit to stand lifter, and care planning he stated, That is problem and described he had talked to a nursing supervisor however his recommendations do not get incorporated. CNA/Ward clerk confirmed on 09/27/24 at 12:15 PM that R31 did not have a referral to go to the hospital PT department for a knee brace. Review of R31's care plan revealed a problem of limited physical mobility and self-care deficit initiated on 04/17/24. Goals included R31 'requires staff assistance with ADLs and R35 will use safety measures to minimize potential for injury. Transfer intervention initiated 07/25/24 read, [R31] needs two-person assistance with transferring using a sit-to-stand lifter. Please apply a gait belt during the transfer. He [complins of] leg weakness early in the morning; please consider the resident's complaint and assist him carefully. The facility initiated a problem of limited physical mobility [related to] left sided weakness on 04/18/24. An intervention was added on 06/11/24 which read, The Physical therapist recommended consistency in using sit to stand lifter to perform all future transfers. The care plan in its entirety did not include any current or resolved interventions related to a knee brace, a trapeze bar, or bed mobility. The care plan did not include if R31 had declined or refused to use a sit to stand lifter. During an interview on 09/27/24 at 02:24 PM the concerns with the care plan, outdated [NAME], the lack of Treatment Record entries related to PT recommendations, and the lack of collaboration between PT and care planning were discussed with the Director of Nursing. The DON confirmed their system did not incorporate the PT's perspective and they needed to work on that. Facility policy titled Comprehensive Assessment and Care Planning with review date 01/2024, revealed The Interdisciplinary Team (IDT) . will consist of: MDS Coordinator, Nursing: DON and Staff Nurse . Professional Therapies as indicated, and Restorative nursing services . Our facility will develop a Comprehensive Care Plan for each resident * R16: Review of electronic medical record showed the original admission date was 02/07/23. The diagnoses tab included age-related physical debility, hypertensive heart disease with heart failure, personal history of other diseases of the digestive system, diverticulosis of small intestine without perforation or abscess without bleeding, type 2 diabetes mellitus, gastro-esophageal reflux disease with esophagitis, without bleeding, altered mental status, unspecified, unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety, essential (primary) hypertension, and major depressive disorder. The Annual MDS assessment dated [DATE] revealed the facility readmitted R15 on 01/31/24 following a hospital stay. The MDS indicated staff assessed R16 to moderately cognitively impaired and was dependent on staff for eating. R16's most recent weight was 116 pounds, and the assessment indicated it no or unknown if R16 had a significant weight loss. The assessment triggered the nutritional care area for care planning. During a meal observation on 09/24/24 at 12:16 PM, R16 was seated at table being assisted by staff, feeding pureed food into R16's mouth. Staff interacted with and encouraged R16 to eat at her own pace. Though R16 appeared to be dozing at times, she responded to the cueing and ate over 75% of her meal. LPN2 described R16 as being dependent for her food intake and required thickened liquids. She confirmed R16 has lost weight over time, and they were providing supplements she sips at. On 09/26/24 at 04:27 PM during an interview and concurrent review of the meal intake log, CNA14 confirmed R16 required total assistance with her meals. She described her intake as variable with usual intake of about 75%. Review of Nutrition/Dietary Progress notes revealed a note dated 02/24/24 which read, Resident referred to RD [Registered Dietitian] due to weight change review. -11.5% loss in 5 months. Document titled Dietitian Recommendations dated 02/26/24 revealed the RD notified the physician and recommended adding House Supplement of choice (No added sugar) 120 [ml] BID [twice a day]. The physician responded he agreed. The progress notes revealed the RD continued to follow R16 monthly, a 07/29/24 note read. Agree with current dietary interventions. Continue to offer diet as ordered, honor food preferences, encourage intakes, offer snacks prn, offer alternates as needed, offer supplement as ordered. Monitor weights per facility protocol. Will continue to monitor for significant changes in labs, meds, weights and [oral] intakes. R16's weight was 105.4 pounds, an -8.7% weight loss. Review of Quarterly MDS dated [DATE] revealed R16's weight was 111 pounds which was a significant weight loss, not prescribed by the physician. Review of Quarterly MDS dated [DATE] revealed R16's weight was 105 pounds which was a significant weight loss, not prescribed by the physician. Review of the care plan revealed a problem focus of risk for nutritional imbalance related to therapeutic mechanically altered diet, impaired dentition and Type II diabetes initiated on 11/03/23. The care plan did not address actual weight loss identified in February, or as identified on the April and July Quarterly MDSs. During an interview on 09/27/24 at 01:44 PM the Dietary Manager (DM) stated R16 started losing weight in December 2023. She is offered the med pass [a supplement] no added sugar, nectar thick [liquids] and puree [consistency]. She described R16's intake as typically 100%, and staff offered snacks. She described the RD was following R16 for wounds. When asked about the weight loss, DM stated, Let me check. We don't have R16 on here. During a concurrent review of the care plan DM stated there was one for aspiration related to dysphagia (impaired swallowing) and imbalance related to diabetes. When asked about the care plan for actual weight loss DM confirmed there was not one and stated, We should have one. During an interview with the MDS Nurse on 09/27/24 at 02:03 PM she confirmed that care plan meetings were held on the schedule of when MDS assessments were done. When asked about care plan for R16's weight loss, MDS Nurse stated, It got missed. Review of facility policy titled Comprehensive Assessment and Care Planning with review date 01/2024, read under the policy statement, Initially and periodically, [the facility] will conduct a comprehensive, accurate, standardized reproductive assessment of each resident's functional capacity. This assessment will provide the facility with the information necessary to develop a care plan and to provide the appropriate care and services for each resident. Under the Policy Interpretation and Implementation in pertinent part it read, The assessment must include at least . Nutritional status . Under the Care Plan Policy it read in pertinent part, The Care Plan will be reviewed as often as changes occur in the resident's condition and will be revised to maintain accuracy. During an interview with the DON on 09/27/24 at 02:29 PM, confirmed she was familiar with R16 and her expectation is that a care plan is developed when a resident has a significant weight loss.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy, the facility failed to ensure that wound care was provided in accordance with the...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy, the facility failed to ensure that wound care was provided in accordance with the comprehensive care plan and professional standards of practice for one of two residents reviewed (Resident (R) 17). The deficient practice increased the risk for pain, infection and rehospitalization. Findings include: R17 was admitted to the facility on [DATE] with diagnoses which included unspecified dementia (dementia without a specific diagnosis; a condition which causes a person to lose the ability to think, remember, and reason to the point that it interferes with their daily life, mild, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety) and type 2 diabetes mellitus without complications (a chronic disease that causes a person's blood glucose levels to rise too high). The admission MDS assessment dated [DATE] revealed the resident scored 10 on the BIMS assessment, indicating moderately impaired cognition. Review of Section M of the assessment (Skin Conditions) indicated the resident did not have pressure ulcers, venous or arterial ulcers, or other wounds or skin problems. A physician's order dated 12/06/23 included for weekly skin checks by night nurse on Wednesday, every night shift, every Wednesday for monitoring skin/wounds. The Weekly Wound Measurements dated 06/02/24 at 7:44 AM revealed a wound to the resident's right lower leg (front) (Site 41) described as, 1 centimeter (cm) by 1.5 cm, with 0.5 cm by 0.5 cm of yellow eschar tissue, surrounded by 4 cm of yellowish eschar. 2 smaller yellow eschars above this area 1.5 cm and 0.5 cm by 0.8 cm. Areas not draining. Another wound (specified at Other site) was described as 0.5 cm by 1 cm open area to middle of buttock fold, 0.5 cm by 0.5 cm open area to right buttocks. Area cleaned with wound cleaner and Duoderm (hydrocolloid dressing) applied. On 06/09/24 at 7:39 AM the Weekly Wound Assessments included a wound to the resident's right lower leg (front) (Site 41) measuring 1 cm by 1 cm and 2.5 cm by 2 cm shearing without signs or symptoms of infection. However, there was no specific information provided to indicate whether the wound to the front of the resident's lower leg was one of the same wounds that had been described at Site 41 on the wound assessment dated [DATE]. In addition, the wound on the resident's coccyx was not measured or assessed. Review of the significant change MDS assessment dated [DATE] revealed the resident was at risk of developing pressure ulcers, that he had 1 stage 1 pressure ulcer and 2 unstageable pressure ulcers. A pressure ulcer care plan initiated on 06/13/24 related to a stage I pressure ulcer of the coccyx had a goal for signs and symptoms of wound healing. Interventions included to assess/record/monitor R17's coccyx wound, including measuring length, width, and depth per facility protocol. Document wound perimeter, wound bed, and healing progress with each wound treatment. A Skin/Wound progress note dated 06/18/24 included the resident's coccyx area was clean, dry, and intact with no open area. No further assessment of the resident's wounds was identified in the resident's record until 06/30/24 at 10:06 AM. At which time, the Weekly Wound Assessment included 3 wounds to the resident's right lower leg: 1) (Site 41) a wound measuring 0.1 cm by 0.5 cm supra fiscal (sic) open area without signs or symptoms of drainage, no signs or symptoms of infection. 2) (Site 41) a wound measuring 0.8 cm by 0.5 cm open area with 0.4 cm by 0.4 cm of yellow eschar in middle of open area. Slight bleeding. 3) (Site 41) 2 cm scratch, well approximated without signs or symptoms of infection. Another wound on the document (specified at Other site) included the right great toe measuring 0.8 cm by 0.7cm discoloration with 0.5 cm by 0.4 cm open area, red wound bed with 0.1 cm white center. No evidence of update or revision to the resident's care plan was identified. A subsequent Weekly Wound assessment dated [DATE] at 8:50 PM included a wound to the resident's right lower leg (front) (Site 41) which measured 0.6 cm by 0.5 cm with an open area of 0.4 cm by 0.4 cm of yellow eschar in the middle of open area. No bleeding or signs/symptoms of infection. An additional wound documented at the same location on the resident's right lower leg (front) (Site 41) was described as Resolved. A Skin/Wound progress note dated 07/31/24 at 1:12 AM included, No signs of infection to right great toe. Wound cleaned and dressed per protocol. Tolerated with moderate discomfort. Continue to monitor. At 7:34 AM on 07/31/24 a Skin/Wound progress note indicated the resident was reported to have a fissure to gluteal fold with no drainage or redness noted. Skin barrier cream applied. No further assessments of the right lower leg wounds were identified in the resident's record. A Skin/Wound progress note dated 08/01/24 revealed the wound to the resident's right great toe had healed. On 08/18/24 at 12:39 AM Weekly Wound Measurements included an abrasion to the resident's left lower leg (front) (Site 42) which measured 0.4 by 0.3. The wound was described as an abrasion with slight redness noted. On 08/19/24 at 4:00 PM a Skin/Wound progress note revealed the wound to the resident's right lower extremity had healed. On 09/27/24 at 1:13 PM an interview was conducted with the Director of Nursing. She stated that wounds should be assessed as ordered. She stated that assessment included measurements - weekly or as needed if the wound changes. She stated that wounds should be included in the resident's care plan. She stated that it did not meet her expectation for wounds to be assessed only monthly. She stated that the risks to the resident would include infection, sepsis, and death. She stated that they do not have a wound nurse. She stated that they do not have anyone in the building that is wound certified. She stated that LPN2 took the classes but did not get certified. Review of the facility policy titled, Skin Wound System of Documentation, revised 3/18/24 included that on admission, the head-to-toe exam of the resident's skin will be done within the first 24 hours and documented in the Nursing admission Screening/History under Assessment. Each resident with a wound will have weekly wound assessment/measurement completed by the designated licensed nurse. Management of the skin/wound will be implemented as prescribed by the physician treatment orders. Wound measurements and assessments will be done weekly that includes a description of the wound to monitor the healing/worsening process. Each resident who has any open skin condition will have a care plan providing staff with a treatment plan that includes treatment of the current wound along with preventative interventions.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure sufficient staffing to meet resident care needs on 7 of 16 da...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure sufficient staffing to meet resident care needs on 7 of 16 days when resident (R) R106 fell and there were less than three required Certified Nursing Assistant on duty, as outlined in the Facility Assessment. This placed resident at risk for delayed or unmet care needs and lack of supervision to prevent falls and resident to resident altercations. Findings include Review of Resident 106's (R106) record documented the resident was admitted on [DATE] with diagnosis including dementia, diabetes, frequent falls, orthostatic hypotension (sudden drop in blood pressure when you stand up from a sitting or lying position) and stroke. R106's Minimum Data Set (MDS-assessment tool), dated 1/30/24, documented resident's brief interview for mental status was 12 of 15, indicating moderate cognitive impairment and required supervision or touch assistance when transferring from chair to bed or walking 50 feet while using a walker. Resident was transferred to the hospital on 5/1/24. Review of Facility Assessment (document describing resident population and needs to determine staff and other resources necessary to competently care for residents) received from facility on 9/23/24, dated 9/19/24, documented eight CNAs were needed on the weekdays and six CNAs were needed on the weekends/holidays. Under another section of Facility Assessment titled Staff Type/Plan, the following was documented for Direct care staff: 1:10-15 resident ratio Days and 1:10-15 resident ratio Nights. During a concurrent interview and joint review of Facility Assessment on 9/26/24 at 2:32 PM ADON/QAPI/IP stated that the facility assessment was based on resident acuity. When asked to explain the Facility Assessment and how many CNAs were needed during the weekdays and weekends for each shift, ADON/QAPI/IP stated that it is three CNAs per each unit (male household and female household) on day shift and the same on night every day. ADON/QAPI/IP also stated that the facility was so short staffed with licensed nurses and CNAs that they could not account for someone like R106 who needed 1:1 supervision. Review of C.N.A Weekly Group Schedule for January 2024 to May 1, 2024, documented less than required 3 CNAs worked on R106's unit seven times during the specific dates and times when R106 fell. During a concurrent interview and joint review of CNA schedule and CNA punch timecards, Payroll Specialist (PS) confirmed two CNAs worked on the specific dates and shifts below. *On 1/23/24 at 5:50 PM R106 fell and two CNAs worked, less than required 3 CNA worked. *On 2/3/24 at 6:00 PM R106 fell and two CNAs worked, less than required 3 CNA worked. *On 3/22/24 at 7:31 AM R106 fell and two CNAs worked, less than required 3 CNA worked. *On 3/23/24 at 6:05 PM R106 fell and two CNAs worked, less than required 3 CNA worked. *On 3/28/24 at 5:10 AM R106 fell and two CNAs worked, less than required 3 CNA worked. *On 3/30/24 at 6:00 PM R106 fell and two CNAs worked, less than required 3 CNA worked. *On 4/11/24 at 9:00 PM R106 fell and two CNAs worked, less than required 3 CNA worked. During an interview on 9/27/24 at 9:21 AM DON stated that facility was short staffed and unit aides used to provide 1:1 monitoring but unit aides were lost when the covid waivers went away. DON confirmed R106 was inadequately supervised because he really needed 1:1 monitoring which the facility could not provide. DON further stated that they were trying to get R106 to a memory care facility, but it was not covered under resident's insurance. Please also refer to F600 and F689.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure 2 of 6 sampled staff reviewed for competencies had documented...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure 2 of 6 sampled staff reviewed for competencies had documented competencies as evidenced by charge nurse did not complete any trainings in past two years, including fall prevention and Certified Nursing Assistant (CNA) working the floor had an expired CPR certificate. These failures placed residents at risk for unmet and unsafe care needs. Findings include Review of Facility Assessment (document describing resident population and needs to determine staff and other resources necessary to competently care for residents) received from facility on [DATE], dated [DATE], documented the following was required for CNAs, RNs (Registered Nurses), and LPNs (Licensed Practical Nurses), Cardiopulmonary Resuscitation (CPR) Basic Life Support (BLS) upon hire and every two years when CPR expired and training on resident fall prevention protocols and fall management policy upon hire, annually, and as needed. Charge nurse Review of staffing schedule from [DATE] to [DATE] showed Licensed Practical Nurse (LPN)6 worked on [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE]. During a concurrent interview and record review on [DATE] at 10:35 AM ADON/QAPI/IP stated that she oversaw nursing staff training which was completed and documented through Relias system. ADON/QAPI/IP further stated that the facility did not have a policy for staff competency but stated all nursing staff including licensed nurses were required to minimally complete 22 modules each year which included module Preventing Falls: An Interdisciplinary Approach. ADON/QAPI/IP provided copy of LPN6's official transcript which showed during 2022, a half hour training titled About Falls was completed. Preventing Falls training or any training regarding Falls was not completed in 2023 and 2024. In addition, 10 of the 22 required training was not completed in 2022, 21 of the 22 required training was not completed in 2023 and 22 of the 22 required training was not completed in 2024. ADON/QAPI/IP confirmed LPN6 did not complete required annual training during 2022, 2023 and 2024 which was expected for all nursing staff. ADON/QAPI/IP stated that LPN6 was notorious for not completing training and LPN6 was informed verbally and in writing to complete training, but trainings were not completed. During an interview on [DATE] at 9:21 AM DON stated that the expectation is staff complete required training annually and when it is overdue it should be completed as soon as possible but it was so difficult because facility was so crunched and short with staffing. CNA Review of Certified Nursing Aide (CNA) 16's personnel file reviewed documented hire date of [DATE] and CPR BLS certificate expired on [DATE]. Review of staffing schedule for [DATE] to [DATE] showed CNA16 worked on [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], and [DATE]. During concurrent record review and interview on [DATE] at 9:09 AM a joint review of CNA16's personnel record was conducted with Human Resources Manager (HRM). HRM confirmed CNA16's CPR expired in [DATE] however, CNA16 continued to work in the facility. HRM stated that she was working with DON to get caught up with ensuring staff have the required competencies and they were not always able to get someone to do CPR class here. HRM further stated that staff are supposed to get credentials including CPR current certification to continue working. During an interview on [DATE] at 9:21 AM DON stated that the expectation is staff should be up to date with CPR. Review of R106's care plan showed resident was a full code, dated [DATE], and staff were to initiate cardio pulmonary resuscitation if [R106] was found unresponsive. Please refer to F600 and F689.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, review of records, and policy, the facility failed to ensure one of two residents reviewed for dental conce...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, review of records, and policy, the facility failed to ensure one of two residents reviewed for dental concerns (Resident (R) 38) received routine dental care. The deficient practice resulted in delayed dental services. Findings include: R38 was admitted to the facility on [DATE] with diagnoses that included Parkinson's Disease (a progressive brain disorder that causes nerve cells in the brain to die or become damaged, leading to movement problems, stiffness and other symptoms ) with dyskinesia (involuntary movement disorder that involves involuntary movements, such as tics, tremors, or shakes) with fluctuations (may range from mild to severe) and low back pain, unspecified. Review of the Nursing admission Screening/History dated 11/20/24 at 12:45 PM included an assessment of the resident's mouth. Per the documentation, the resident had dental caries (decay/cavities) and broken teeth. The notes indicated the resident had, Several remaining natural teeth to upper and lower gums. Poor condition. The admission Summary note dated 11/20/24 at 2:16 PM included that the resident had several remaining teeth to top and bottom (poor condition, broken tips, missing teeth.) An impaired dentition care plan initiated on 11/27/23 related to natural teeth in poor condition, upper and lower gumline had a goal for R38 to be free of infection, pain or bleeding in the oral cavity. Interventions included to coordinate arrangements for dental care, transportation as needed/as ordered. The admission Minimum Data Set assessment (Comprehensive assessment) dated 12/03/23 included that the resident scored 14 on the Brief Interview for Mental Status, indicating intact cognition. Review of Section V (Care Area Assessment Summary) revealed the care area for dental care had triggered, which indicated the need for additional assessment based on problem identification, and that it had been addressed in the resident's care plan. However, review of the resident's clinical record provided no evidence that the resident had received dental services to meet her needs. A Care Plan Meeting note dated 06/07/24 included that the resident attended the meeting with no family present. The resident's care plan was conducted with team members. According to the note, the resident had no dental visits for the quarter. On 09/24/24 at 8:43 AM an interview with the resident was conducted. She stated that she wanted to go to the dentist. She stated that her teeth were broken, and the roots hurt when she eats. She stated that she has asked to go to the dentist previously, but nothing ever came of it. On 09/26/24 at 10:37 AM an interview was conducted with a representative from Social Services (SS2). She stated that they make recommendations for the resident to be seen by the dentist during the care plan meeting. She stated that they talk about the last time the resident went and which appointments they need to go to quarterly. She stated that residents go to the dentist at least twice a year, recommended by the physician. She stated that she thought they had made a recommendation recently for R38 to see a dentist. She stated that the resident does not complain. She stated that if she gets a report of pain, or the need to be seen, an appointment will be made. Otherwise, she stated she would get a report at the care plan conference or when the physician visits every 60 days. She stated that the resident had not told her that her teeth hurt, but that the provider should have made the appointment. Otherwise, she said that the ward clerk would make the appointment. She stated that the residents go next door for the dentist and they have to have an appointment. During an interview conducted on 09/26/24 at 10:55 AM, the Director of Nursing (DON) stated that she expects residents to be seen by the dentist annually, or as needed. She stated that the provider comes every 60 days to see the residents. Usually, when the provider comes over, if there are complaints, the provider will write an order for the resident to be seen. She stated that there are no standing orders for dental services, they are seen as needed. She stated that there was no policy on dental visits. An interview on 09/26/24 at 2:20 PM was conducted with a Certified Nursing Assistant (CNA14). She stated that R38 had told her that her teeth hurt. She stated that she did not remember whether she had mentioned it to the nurse. She stated that she was not sure whether the resident had an appointment for her teeth. On 09/26/24 at 2:48 PM during an interview with a Licensed Practical Nurse (LPN2), she stated that for a while the dental clinic was closed for a month or two because they were renovating. At that time, only residents with severe tooth aches were seen. She stated that usually, they would be sent right away. She stated that she thought it just got missed. She stated, Maybe they need to put that in the standing orders. An interview was conducted on 09/26/24 at 4:19 PM with the MDS nurse. She stated that when the provider comes in to do the admission assessment, they will refer to dental. She stated that whenever they do care plans, they will request a dental evaluation. She stated that she guessed they had missed R38. She stated that the resident did have complaints of pain, but it was not related to oral pain. She stated that the resident should not have had to complain about it in order to get an appointment. She stated that she did not understand how it was missed when it was brought up on the admission assessment and the admission MDS assessment. She stated that it should have been addressed, it should have been addressed on the 30-day evaluation. She stated that usually, those issues are addressed there. She stated, I have no excuse.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations, interviews, and review of policy, the facility failed to ensure food was stored in accordance with appropriate guidelines. Specifically, 1. A box of frozen blueberries was not l...

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Based on observations, interviews, and review of policy, the facility failed to ensure food was stored in accordance with appropriate guidelines. Specifically, 1. A box of frozen blueberries was not left in the freezer open and undated, 2. A scoop was not left in the powdered sugar bin, 3. Expired baking soda was not left on the pantry shelf available for resident use, 4. Refrigerator temperatures/temperature logs were maintained for facility refrigerators, and 5. Staff did not keep personal food items in the resident's refrigerator. The facility census was 53. The deficient practice could increase the risk for foodborne illness. Findings include: On 09/24/24 at 8:05 AM an observation of the kitchen was conducted with the Dietary Manager (DM). During a review of the walk-in freezer, a box of frozen blueberries with a received date of 08/23/24 was noted. The box had been ripped open and the interior plastic bag had been opened but not resealed. The DM stated that dietary staff were supposed to tie the bag up after opening. She instructed a Dietary Assistant to throw the blueberries away. At approximately 8:15 AM on 09/24/24 during a walk-through of the food storage pantry, a scoop was identified in the powdered sugar bin. The DM stated, They know better. Additional review of the pantry revealed that 8 boxes of baking soda with an expiration date of 08/02/24 were noted on a pantry shelf. The DM stated that they should be throw away. During an observation of the nourishment refrigerator in Household 1 on 09/26/24 at 12:05 PM the Refrigerator Temp & Maintenance Log was reviewed for 09/01 through 09/26/24. At the top of the form the documentation included, Department: HH #1 Nourishment Room. Temp Range: not greater than 40. The next line stated, Report to Supervisor/Maintenance when recorded temperatures are not adequate. There was a column on the left side of the form which had the days of the month, the next column was titled Temp, the third column was titled Initial, the fourth column was titled Comments/Actions taken. It was noted that on 09/06, 09/08 and 09/22 no temperatures, initials, or actions taken had been documented. Further review revealed that the temperature of the refrigerator on 09/05 was 44 and on 09/21 the temperature was 42. Initials were identified in the third column but in the fourth column, Comments/Actions taken was written N/A (Not Applicable). On 09/26/24 at 12:08 PM an observation of nourishment refrigerator log in Household 2 was conducted. On 09/20, in the space provided for a temperature, a number 3 was written and crossed out. No initials or Comments/Actions taken were documented. On 09/22 no temperature, initials, or Comments/Actions taken were documented. Further review revealed that on 09/03 the temperature of the refrigerator was 49. In the Comments/Actions taken section N/A was written. In addition, when the freezer was opened, an open package of dark chocolate Raspberry Cheesecake Bites was observed. During an interview conducted on 09/26/24 at 2:22 PM with a Certified Nursing Assistant (CNA14), she stated that they just turn the temperature down when it is above 40 degrees. She stated that night shift is the ones that check the temperatures most. She stated that she had not noticed a problem on day shift. At 2:25 PM on 09/26/24 Licensed Practical Nurse (LPN4) stated that when the refrigerator was running too warm, they were supposed to report it to maintenance then report it to the supervisors. On 09/26/24 at 3:48 PM an interview was conducted with the DM. She stated that the nursing staff have been told over and over, they have their own employee refrigerators. On the refrigerator temp logs, they are supposed to write what they did, (i.e., put in a work order). She stated that the logs are supposed to have all the temps and actions taken. She stated, See it's even written at the top - report to maintenance. On 09/27/24 at 1:13 PM an interview was conducted with the Director of Nursing. She stated that nursing night shift will do the recording. She stated that if they don't, then day shift should do it. If the temperature goes over 40 degrees, it gets reported to maintenance to come back and adjust as needed. She stated that they never get feedback from maintenance on whether something has been reported. Nursing is supposed to write that the temperature has been checked and that they notified maintenance. She stated that personal snacks are not supposed to be in the residents' refrigerator. Review of the undated facility policy titled, Record of Refrigeration Temperatures, included a daily temperature record is to be kept of refrigerated items. The Dietary Manager is to assign an employee to record daily all refrigerator and freezer temperatures on Record of Refrigeration Temperatures (Form 403). Nursing unit refrigerators should also be recorded. The freezer temperature must be 0* F or below. The refrigerator temperatures must be 41 * F or below. Temperatures above these areas must be reported to the Dietary Manager immediately. Note on the temperature forms the plan of action taken when temperatures are not in acceptable range. Have work orders in writing as proof of requested work. Nursing unit refrigerators must be clean, have dated food products (not outdated), and have temperatures recorded. Employee food and resident food should not be stored together. Review of the Dry, Refrigerated and Freezer Storage Chart included: -Baking soda may be kept for 2 years or expiration date on package. Keep dry and covered. -Frozen fruit may be kept for 12 months.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0944 (Tag F0944)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to ensure that staff completed mandatory QAPI (Quality Assurance and Performance Improvement) training as part of its QAPI program. The defici...

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Based on interview and record review, the facility failed to ensure that staff completed mandatory QAPI (Quality Assurance and Performance Improvement) training as part of its QAPI program. The deficient practice placed residents at risk for receiving care from staff who did not understand the goals and various elements of the program, including their role in communicating concerns, problems, or opportunities for the facility's improvement to the facility's QAA (Quality Assessment and Assurance) Committee. Findings include: During an extended survey, conducted 10/09/24 through 10/11/24 a review of staff education records was conducted. Review of the evidence provided via electronic training records revealed approximately 48 out of 54 direct care staff had not completed QAPI training for 2024. On 10/09/24 at 2:45 PM an email was received from the Assistant Director of Nursing (ADON). She stated that the QAPI training module had a due date until 12/31/24 and the module was open as well, meaning that staff could complete before the due date. At 3:16 PM on 10/09/24 another email from the ADON stated, I attached the {electronic training] module content and the course completions for staff who already completed the module in advance. All other staff have not yet completed the modules, since the due date is not until 12/31/24. On 10/10/24 at 3:57 PM an email was received from the Director of Nursing (DON). She stated that the policy for Staff Education Requirements had not been developed, but that they would develop one and get it processed. During an interview conducted on 10/11/24 at 11:34 AM with the ADON, she stated that she was responsible for assigning and following up on the [electronic training] modules. She stated that she announces training at general staff and direct-care staff meetings. She stated that she provides printouts for staff that are overdue for training, when she identifies one specific staff that is overdue in 3 or 4 modules. She stated that she was able to look through the electronic training plan itself and identify which staff were on time, and which had overdue modules. She stated that she talks about training in QAPI, not an official report, but it is something that they just talk about. She stated that she had come up with a plan where staff have 5 modules to complete within 3 months. She stated that it was working better, they had more time and flexibility to complete their training, and the staff seemed to like it more. She stated that she thought that the DON had implemented a program into staff's performance evaluations. She stated that she had a PIP (Performance Improvement Plan started for last year and then there was a change in DON. She stated that she thought it might have gotten lost in the change. However, the ADON did not indicate/provide evidence of how staff would be trained on an ongoing basis and/or in the event a performance improvement plan was identified and implemented, including for falls. On 10/11/24 at 2:04 PM an interview was conducted with the DON. She stated in regard to the electronic training, her expectation was for staff to complete their training on time. She stated that she was implementing this into the employee's performance reviews, but they still ignore them. She stated that QAPI training was about compliance and updated information. She stated that it was important because it identifies weak area so they can improve them. She stated that nurses and Certified Nursing Assistants were involved in QAPI and that it helped a lot. She stated that the ADON did report to QAPI regarding training. She stated that they were aware, she stated that all they could do was to keep reminding staff that they need to complete training. Looking forward, she stated that they could provide more frequent reminders to staff to make them aware they were in the red. She stated that she thinks she may need to let them know that they will be taken off the schedule if they are not accountable and responsible to complete their training.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to ensure five of five currently employed sampled Certified Nursing Assistants (CNAs) or Licensed Nursing Assistants (LNA) (CNA16, LNA2, CNA13...

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Based on interview and record review, the facility failed to ensure five of five currently employed sampled Certified Nursing Assistants (CNAs) or Licensed Nursing Assistants (LNA) (CNA16, LNA2, CNA13, CNA9, CNA8) completed the required 12 hours of annual in-service education based on their hire dates. The facility also failed to ensure CNA16 received annual abuse and dementia training and LNA2 received annual infection control training. These failed practices had the potential to negatively affect the competency of the NAs, placed residents at risk for receiving care from unskilled staff and increased risk for abuse, neglect, unmet care needs and diminished quality of life. Findings include Review of CNA16's personnel file and training records documented hire date of 6/22/21 and 0.5 hours of annual training was completed and did not include abuse and dementia. Review of LNA2's personnel file and training records documented hire date of 6/2/23 and 8.47 hours of annual training was completed and did not include infection control. Review of CNA13's personnel file and training records documented hire date of 5/3/17 and 9.02 hours of annual training was completed. Review of CNA9's personnel file and training records documented hire date of 10/4/22 and 10.94 hours of annual training was completed. Review of CNA8's personnel file and training records documented hire date of 10/9/20 and 4.17 hours of annual training was completed. Review of Facility Assessment (document describing resident population and needs to determine staff and other resources necessary to competently care for residents) received from facility on 9/23/24, dated 9/19/24, documented CNAs, RNs (Registered Nurses), and LPNs (Licensed Practical Nurses) were required to receive training on abuse and neglect, dementia and infection control upon hire, annually, and as needed. During a concurrent interview and record review on 9/27/24 at 10:35 AM Quality Assurance and Performance Improvement and Infection Preventionist (ADON/QAPI/IP) stated that she oversaw nursing staff training which was completed and documented through Relias system. ADON/QAPI/IP further stated that the facility did not have a policy for staff competency but stated all nursing staff including nurse aides were required to minimally complete 22 modules each year which included modules on dementia, abuse and infection control. ADON/QAPI/IP reviewed CNA16, LNA2, CNA13, CNA9, CNA8's training records and confirmed the required annual topics and required hours were not completed. Review of email received from ADON/QAPI/IP dated 9/27/24 at 2:12 PM documented the facility stated it did not have a policy for CNA annual training.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected most or all residents

Based on interview and record review the facility failed to demonstrate they had implemented any performance improvement activities for any of their identified concerns. Failure to evaluate problem ar...

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Based on interview and record review the facility failed to demonstrate they had implemented any performance improvement activities for any of their identified concerns. Failure to evaluate problem areas systemically and identify, and test solutions has the potential for resident quality of life to negatively impact all residents. Findings: Review of the facility's 2024 Quality Assurance & Performance Improvement (QAPI) Plan revealed under the heading Scope, The QAPI team will determine which problems will become the focus for a performance improvement project (PIP). Depending on the PIP to be started, the QAPI team will charter a PIP Team who is entrusted with a mission to investigate a problem area and come up with plans for correction and/or improvement to be implemented During an interview on 09/27/24 at 03:30 PM the facility's Quality Assurance and Performance Improvement and Infection Preventionist (ADON/QAPI/IP) and the Director of Nursing (DON) described the QAPI program. ADON/QAPI/IP stated the committee meets quarterly and all departments, the Medical Director, the CEO, and the Governing Body attend. Each department presents a report for their respective areas. A supervisor's report is presented which uses data, they track and trend on quality concerns such as falls, incidents, infections, and complaints. They confirmed that quality measures they followed included concerns the surveyors identified during the survey. ADON/QAPI/IP presented graphs of infection rates and stated, we will talk about it, if we need to implement any interventions. When asked if they looked at the falls, and Abuse allegations systemically they stated they do track these and discuss them. When asked to demonstrate a process improvement they have completed, or were working on, ADON/QAPI/IP stated they did not have one. We have one [Social Services] is starting, addressing Resident complaints. They confirmed they did not have one for over a year.
Jan 2024 1 deficiency
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure infection control practices were implemented to protect vulne...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure infection control practices were implemented to protect vulnerable residents during a COVID-19 (Coronavirus, an infectious disease caused by the SARS-CoV-2 virus) outbreak. The facility failed to notify the local Navajo Nation Health Department, potentially limiting assistance from outside resources, and failed to directly protect residents when they did not ensure symptomatic and/or COVID-19 positive staff did not work in the facility. This deficient practice and system wide failure may have contributed to the extent of the outbreak where thirty-one (31) residents developed COVID-19 infections while residing in the facility, five (5) of which required hospitalization for their symptoms. 1. The facility did not report the COVID-19 outbreak to the Arizona Department of Health and/or the Navajo Nation Health Department. 2. The facility failed to protect residents when they failed to ensure symptomatic and/or COVID positive staff did [NAME] work. Findings include: Review of the State Agency database revealed two complaints, one submitted on [DATE] and the other submitted on [DATE], that included allegations that the facility was not reporting to the public health department positive COVID-19 results which was causing a delay in treatment and services. The complaints included that staff were asked to work while positive for COVID-19 with symptoms. 1. A facility policy titled Coronavirus Disease (COVID-19) - Documenting and Reporting COVID-19 Testing, dated [DATE], included that all COVID-19 tests are documented using facility-approved data collection tools, and reported to the health department and the CDC National Health Safety Network .Results of tests are reported to the facility and the health department. The policy included under Reporting, to notify the local health department promptly of the following: a resident or staff member with suspected or confirmed SARS-CoV-2 infection, a resident with severe respiratory infection resulting in hospitalization or death, or 3 residents or staff members with acute illness compatible with COVID-19 with onset within a 72-hour period. Review of the COVID-19 Surveillance list from [DATE] through [DATE] revealed seven (7) staff members and twenty-four (24) residents tested positive. Review of NHSN (National Health Safety Network) data from [DATE] through [DATE] revealed thirteen (13) staff members and thirty-one (31) residents tested positive for COVID-19. Five (5) of the residents were hospitalized . On [DATE] at 01:34 PM, an interview with concurrent record review with the Assistant Director of Nursing (ADON) was conducted. The ADON stated their role was reporting to NHSN and reporting to the Arizona Department of Health and/or the Navajo Nation Health Department. The ADON stated that the outbreak of COVID-19 started on [DATE] and that the facility did not report to the health departments. The ADON stated that they were aware that the hospital reported to the Navajo Nation Health Department after residents were transferred for care related to COVID-19 symptoms. On [DATE] at 01:48 PM, an interview with concurrent record review with the Infection Preventionist (IP) was conducted. The IP stated that there was an outbreak of COVID-19 that started on [DATE] and that there were 30 residents that were positive and two of those residents died. The IP could not recall the exact number of staff members that were positive from [DATE] through [DATE]. The IP stated that she did not notify the health department because the hospital had already done so after they transferred the residents with COVID-19 symptoms to the hospital. On [DATE] at 02:11 PM, an interview with concurrent record review with the Director of Nursing (DON) was conducted. The DON stated that her expectation is that all positive COVID-19 results for staff and residents are reported to NHSN and the health departments. The DON stated that the expectation is for the staff to follow policies and procedures for reporting of positive COVID-19 cases. 2a. Review of the Covid-19 Surveillance List dated 09/23 revealed Housekeeper 1 (HK1) tested positive on [DATE]. The list had columns to document symptom onset date, fever, cough, myalgia, and headaches/shortness of breath. The log entry for HK1 has nothing documented in these columns to indicate whether they had any symptoms. The list included that HK1 was dismissed from work on [DATE] for two days of quarantine and returned on [DATE]. Review of a timecard dated [DATE] revealed HK1 clocked in at 07:00 AM, clocked out for lunch at 12:00 PM, clocked back in at 01:00 PM, and clocked out at 03:00 PM for a total of 8 hours. On [DATE] at 01:18 PM, an interview with concurrent record review with HK1 was conducted. HK1 stated that they work 8-hour shifts. HK1 stated that on [DATE] he/she had come into the facility, completed the screening at the front desk and clocked in. HK1 stated that he/she was not tested prior to starting their shift. HK1 stated that he/she started the first part of their shift in the laundry room then spent the second part going to every resident's room delivering the personal laundry. HK1 stated that a staff member noticed her voice was different in the afternoon, so the facility tested them at the end of their shift. HK1 stated he/she was positive. HK1 stated that they worked closely with someone that also tested positive that day, Maintenance 1 (M). 2b. Review of the Covid-19 Surveillance List dated 09/23 revealed Nursing Assistant 3 (NA) had a cough that started on [DATE] and that NA3 tested positive for COVID-19 on [DATE]. Review of the Staff Covid-19 testing log dated [DATE] revealed a single entry for NA3. The log included that NA3 had a cough and sore throat. The log did not include a testing time or result of the COVID-19 test. Review of a timecard dated [DATE] revealed NA3 clocked in at 06:30 AM, clocked out for lunch at 11:00 AM, clocked back in at 12:00 PM, and clocked out at 07:30 PM. The timecard revealed that NA3 worked 12 hours on [DATE]. On [DATE] at 08:59 AM, an interview with concurrent record review with NA3 was conducted. NA3 stated she did not remember when she was tested for COVID-19 but did state she worked on [DATE]. 2c. Review of the Staff Covid-19 testing log dated [DATE] revealed Housekeeper 2 (HK) had a cough and tested positive at 05:23 AM. Review of the timecard dated [DATE] revealed HK2 clocked in at 06:00 AM, clocked out for lunch at 12:00 PM, clocked back in after lunch at 01:00 PM, and clocked out at 07:00 PM. HK2 was working in the facility 12 hours after testing positive for COVID-19 with a cough. 2d. Review of a timecard dated [DATE] for NA22 included that NA22 documented having two COVID-19 positive tests and NA22 had entered on the timecard that they were told to clock in and work. 2e. On [DATE], an interview with concurrent record review with NA11 was conducted. NA11 stated during a shift the week of [DATE], they had runny nose, headache, and an overall feeling of being sick. NA11 stated that they were required to work the entire shift unless they could find their own replacement. NA11 stated that they provided care to residents and leadership was aware. On [DATE] at 01:34 PM, an interview with concurrent record review with the Assistant Director of Nursing (ADON) was conducted. The ADON stated that outbreak testing on all staff started after the positive test on [DATE]. The ADON stated that they were in a staffing crisis but was able to work with agency staff. The ADON stated that staff were tested before starting to work and if the staff got sick during their shift the staff member would be sent home. The ADON stated all staff with symptoms would be sent home. On [DATE] at 01:48 PM, an interview with concurrent record review with the Infection Preventionist (IP) was conducted. The IP stated that staff were tested for COVID-19 everyday starting [DATE] through 10/23. The IP stated that if a staff member was positive, they would be sent home. The IP stated that if any staff member had symptoms during their shift, they would be tested. On [DATE] at 02:11 PM, an interview with concurrent record review with the Director of Nursing (DON) was conducted. The DON stated that the expectation is to follow policies and procedures for testing and screening of staff. The DON stated that the staff have to report any symptoms, exposure, or positive testing to the ADON, IP, or DON. The DON stated that all staff are tested prior to their shift during an outbreak and if they are positive, they are retested in 3 days. A facility policy titled Evaluation, Testing, and Management of Employees Exposed/At Risk for or confirmed to have COVID-19, revised [DATE], included that it is the policy of [the facility] to follow Centers for Disease Control (CDC) and Center for Medicare & Medicaid Service (CMS) regulatory guidelines for prompt identification, evaluation, and management of employee with suspected or confirmed COVID- 19 infection to eliminate or reduce the risk of transmission to residents The policy included that all employees are required to be screened for symptom consistent with COVID- 19 every day that they are reporting for shift. Screening will be completed as long as County Transmission Rate remain moderate to severe. Employees who display symptom consistent with COVID-19 shall leave work immediately. Employee testing would be conducted in-house if symptomatic or close contact with a positive individual suspected or confirmed with COVID-19. Once a positive COVID-19 result occurs within our facility, the employee shall immediately leave worksite. In cases of crisis staffing situations, approval to work a scheduled shift will be reviewed by Nursing Administration and Infection Preventionist for an employee who tested Positive but remains asymptomatic. The policy included that during a newly identified COVID-19 positive staff or resident in a facility that can identify close contacts the facility will test all staff, regardless of vaccination status, that had a higher-risk exposure with a COVID-19 positive individual. The policy included that for newly identified COVID-19 positive staff or resident in a facility that is unable to identify close contacts the facility will test all staff, regardless of vaccination status, facility wide or at a group level if staff are assigned toa specific location where the new case occurred . The policy included that COVID-19 positive employees shall immediately leave the worksite. In cases of crisis staffing situations, approval to work a scheduled shift will be reviewed by nursing administration and Infection Preventionist for employees who tested positive but remains asymptomatic. The policy included that the facility has the right to manage COVlD-19 positive employee at their discretion during crisis staffing situations. In addition, CDC recommendation will be utilized a a guideline. For employee with COVID-19 who have symptoms and are not hospitalized or who are not moderately or severely immunosupressed will exclude from work and isolate for at least 3 days. This isolation will continue until the staff has at least 3 days if a negative antigen is obtained with 48 hours prior to returning to work and at least 24 hours have passed since last fever without the use of fever-reducing medications and at least 24 hours have passed since symptoms have improved. The policy included for employees with confirmed COVID-10 who were asymptomatic throughout their infection and are not moderately to severely immunocompromised, they may return to work if three days of a negative antigen is obtained 48 hours have passed since the date of their first positive vial test. CDC guidance titled, Interim Guidance for Managing Healthcare Personnel with SARS-CoV-2 Infection or Exposure to SARS-CoV-2, dated [DATE] revealed healthcare workers should quarantine for 7 days. It read, HCP with mild to moderate illness who are not moderately to severely immunocompromised could return to work after the following criteria have been met: At least 7 days have passed since symptoms first appeared if a negative viral test* is obtained within 48 hours prior to returning to work (or 10 days if testing is not performed or if a positive test at day 5-7), and At least 24 hours have passed since last fever without the use of fever-reducing medications, and Symptoms (e.g., cough, shortness of breath) have improved HCP who were asymptomatic throughout their infection and are not moderately to severely immunocompromised could return to work after the following criteria have been met: At least 7 days have passed since the date of their first positive viral test if a negative viral test* is obtained within 48 hours prior to returning to work (or 10 days if testing is not performed or if a positive test at day 5-7).
Sept 2023 20 deficiencies 1 IJ (1 affecting multiple)
CRITICAL (K) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident 36: Review of the facility demographic sheet revealed R36 was admitted on [DATE]; diagnoses included dementia, cognitiv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident 36: Review of the facility demographic sheet revealed R36 was admitted on [DATE]; diagnoses included dementia, cognitive impairment, and abnormalities of gait. On 09/13/23 at 1:06 PM LN65 described the facility process when a resident has an unwitnessed fall. She stated, We go by this, and concurrently reviewed a blank post-fall packet. The packet included forms titled Post Fall Screening and Neurological Check Form. She stated they complete an initial assessment of the resident, check for injuries and if ok to get up, We get them up and finish our assessment . start them on alert charting. She described alert charting was a 72-hour monitoring. She confirmed a neuro check was done during their initial assessment, and subsequent checks were part of monitoring for changes. When asked how frequently they assessed a neuro check she stated, Usually they [the nurses] do them q [every] shift. When asked if she was aware of the timing and frequency their fall policy directed, every 15 minutes for the first hour, every 30 minutes for the 2nd hour, every hour for four hours, every 4 hours for 24 hours, and then every shift, she confirmed she was not aware of that. She stated, We don't do that. She stated after the initial neuro check included in the fall packet, subsequent checks would be documented on the Assessments tab in the e-HR. During the interview with LN65, a concurrent record review of R36's e-HR revealed there was one to three neuro assessments for each of R36's unwitnessed falls on 09/07/23, 08/20/23, 07/16/23, 07/14/23, 07/10/23, 07/09/23, and 07/09/23. The record lacked neuro assessments completed at the frequency outlined by the policy and standard nursing care. During an interview on 09/13/23 at 4:12 PM the Quality Assurance Nurse, RN37 confirmed the post-fall packets did not include more than one neuro assessment form. She stated, Our system doesn't include that, if you go under assessments there is a new neuro form. She added that she and the DON had discussed this and were planning on adding to the form for the additional neuro checks. 5. Skin Assessments: Review of the facility's policy titled, Skin Wound System Documentation, dated 03/29/22 revealed, .During shift of admission the skin risk assessment will be done and documented in Skin Wound-Total Body Skin Assessment .The head-to-toe exam of the resident's skin will be done within the first 24 hours and documented in the Nursing admission Screening/History under Assessment .Any existing wounds, bruising, skin tears, bruising, lesions that are present, will be recorded and documented as On admission skin condition .Each resident will have a skin monitoring completed each shift .Each resident will have a weekly assessment/measurement of skin condition/wounds and will be recorded accordingly .In the event of a skin/wound problem, present on admission, or develops during stay .A skin/wound event will be entered in the Risk Management (RM) area of Point Click Care (PCC-electronic medical record EMR) to document the initial discovery or the condition on admission. This will allow the treatment to be linked to the specific skin/wound . Review of R3's undated Transfer and Discharge form provided by the DON, revealed R3 was admitted to the facility on [DATE] with diagnoses which included peripheral vascular disease and diabetes. Review of R3's Nursing Progress notes dated 04/08/23, located in the Progress Notes tab of the EMR revealed CNA reported bruise behind left leg and discoloration lower inner leg with skin intact but pain upon touch. [NAME] hose socks [compression stockings] were not wearing [sic] properly which was bunch up [sic]. Resident bilateral legs have edema +1 pitting .Skin intact and wrap with kerlix for protection . Alert charting was initiated (every shift charting for change in condition) however, no skin assessment or measurement of the bruise was documented on the Skin/Wound Assessment form in the Assessments tab of the EMR. Review of R3's Nursing Progress notes dated 04/12/23, located in the Progress Notes tab of the EMR revealed CNA reports the bruise again to the nurse after a shower. The wound was then measured for the first time at 9.0 cm [centimeters] x 6.0 cm and was tender to the touch. The resident was transferred to the emergency room for further evaluation. Review of R3's Skin/Wound Assessment form dated 04/12/23, located in the Assessments tab of the EMR did not show documentation that initial wound measurements were documented on the form, per the facility policy. Review of R3's Progress Notes dated 04/12/23, located in the Progress Notes tab of the EMR revealed on 04/12/23, R3 returned from the emergency room with documentation to show a hematoma (a solid swelling of clotted blood within the tissues) and to return to the emergency room if the area became infected. The Progress Note further showed that R3 was referred to the surgery clinic within one week. An x-ray of the tibia/fibula [bones in the lower leg] was performed at the emergency room to rule out trauma. This was negative. Review of the R3's Progress Notes dated 04/13/23, located in the Progress Notes tab of the EMR, dated 04/13/23 revealed, the facility had called the surgery clinic and documented that the physician looked over the documentation and said it wasn't a priority and scheduled her for 08/14/23 (four months later.). Review of the R3's Nursing Progress notes dated 04/16/23, located in the Progress Notes tab of the EMR, dated 04/16/23, revealed that R3 continued to have increased pain, swelling, redness, and drainage to the leg. R3 was transferred back to the local emergency room and then was transferred via ambulance to a medical center and admitted for left leg cellulitis (a common and potentially serious bacterial skin infection). Review of the R3's TAR located in the Orders tab of the EMR and Skin/Wound Assessment located in the Assessments tab of the EMR did not show, between 04/12/23 and 04/16/23 documentation of that wound measurements had been completed. The TAR only showed vital signs were documented. Review of the R3's Progress Notes dated 04/26/23, located in the Progress Notes tab of the EMR revealed, on 04/26/23 (10 days later), R3 was readmitted to the facility after having had surgery on the left lower extremity. Review of the R3's admission Nursing Assessment dated 04/26/23, located in the Assessments tab of the EMR showed documentation of the wound, however, did not show an assessment of the wound including wound measurements. The only documentation included that the left lower extremity had a dressing on it. Review of the R3's May 2023 TAR located in the Orders tab of the EMR, and the Skin/Wound Assessments located in the Assessments tab of the EMR revealed, only on two occasions (05/16/23 and 05/24/23) was the wound was documented on the Skin/Wound Assessment form out of five weeks. The wound measurements were only documented on the 05/16/23 Skin/Wound Assessment form which showed the wound measured, 13.0 cm x 6.0 cm. Review of the R3's June 2023 TAR located in the Orders tab of the EMR, and the Skin/Wound Assessments located in the Assessments tab of the EMR revealed, the resident was being seen by the Wound Clinic however, documentation showed that the facility documented a skin assessment and wound measurement only on 06/13/23. Review of the R3's July 2023 TAR located in the Orders tab of the EMR, and the Skin/Wound Assessments located in the Assessments tab of the EMR revealed, that skin assessments were documented as having been done on two occasions (07/12/23/ and 07/19/23) however, there were no wound measurements, performed by the facility during the month of July. Review of the R3's August 2023 TAR located in the Orders tab of the EMR, and the Skin/Wound Assessments located in the Assessments tab of the EMR revealed on 08/07/23 (27 days later) the facility performed wound measurements and had documented this information on the Skin/Wound Assessment form in the EMR. During an interview on 09/13/23 at 2:38 PM, QAPIN37 confirmed that Skin/Wound Assessments are to be done every week and if there are wounds, then they are to be measured also weekly and documented in the Assessments tab of the EMR. The QAPIN37 further confirmed and verified that there were no Skin/Wound Assessments' that were done consistently, in the Assessments tab of the EMR. During an interview on 09/14/23 at 9:20 AM, LPN 90 was asked why R3 was not sent to the hospital on [DATE] when the wound was first identified. LPN 90 stated, The wound was just a discoloration on 04/08/23 because the compression hose was not being worn correctly and was bunched up around her calf. LPN 90 further stated, I took off the socks and saw the discoloration and I thought it was from the that (the compression hose) and I did not feel a transfer to the hospital was needed. LPN 90 was asked if she had documented her initial findings, including assessment of the discoloration and measurements, on a Skin/Wound Assessment form. LPN 90 stated, No. LPN 90 was asked where skin assessments were documented. She stated, On the Skin/Wound Assessments form. LPN 90 was asked how often the assessments are to be done. She stated, Weekly. If I can't get to it that week, I put it on the 24 hours record and the night nurse will do them if I can't get to it. Based on observation, interview, record review, and review of the facility's policies, the facility failed to ensure seven residents (Resident (R) 99, R98, R24, R3, R39, and R36) received care and treatment in accordance with professional standards of practice. 1. The facility failed to perform Accuchecks (finger stick blood sugar checks) per the physician's orders for eight days while continuing to administer scheduled insulin to R99; 2. and failed to notify R98's Physician to obtain an order for Accuchecks after the resident was admitted to the facility with an order for insulin. 3. The facility failed to perform neuro checks after R39, R24, and R36 had sustained unwitnessed falls. 4. Additionally, the facility failed to ensure skin assessments and wound measurements were completed per the facility's policy for R3. An Immediate Jeopardy (IJ) was identified on 09/15/23 and was determined to exist starting on 08/08/23, in CFR 483.25 F684: Quality of Care. The Director of Nursing (DON) was notified on 09/15/23 at 12:25 PM of the failure to provide care and services in diabetic management for R98 and R99. The events and potential risk of serious harm and/or death constituted the IJ for R98 and R99 which constituted Substandard Quality of Care at CFR 483.25. The facility was notified that the Immediate Jeopardy was removed after on-site verification of the plan to remove the immediacy was implemented, on 09/15/23 at 5:45 PM. The deficient practice remained at an E (Pattern with no actual harm with potential for more than minimal harm) scope and severity following the removal of the Immediate Jeopardy. Findings include: 1. Resident 99: Review of the facility's policy titled, Glucose Management, dated 07/2019 revealed, .Glucose management requires the license nurse to administer medications according to the established schedule, unless clinically contraindicated by high or low Blood Glucose Level (BGL). The facility will maintain a medication administration record (EMAR) to document all interventions and order in the Electronic Health Record (EHR), and Point Click Care (PCC) .A licensed nurse (Registered Nurse, Licensed Practical Nurse) or Medical Assistant (MA) will obtain a blood sample 30 minutes before meals (Breakfast, Lunch, Dinner) for most accurate BGL .to safely administer insulin to adult residents .To optimize glycemic control .To ensure appropriate documentation of insulin administration and BGL monitoring . Review of R99's undated Transfer and Discharge form provided by the DON revealed R99 was admitted to the facility on [DATE] with diagnoses which included diabetes. Review of R99's handwritten admission Orders from the hospital dated 08/16/23, provided by facility revealed, Accuchecks AC BID [before meals two times daily.] Review of R99's updated handwritten Physician Order dated 08/23/23, provided by the provided by the facility revealed, Check fasting blood sugar daily, send results to [Physician 20] in 2 weeks. Review of R99's admission Minimum Data Set (MDS) located in the MDS tab of the electronic medical record (EMR) with an Assessment Reference Date (ARD) of 08/30/23 revealed R99 had a Brief Interview for Mental Status (BIMS) score of ten out of 15 which indicated she was moderately cognitively impaired. Continued review of the MDS revealed R99 had been administered insulin for seven out of seven days during the observation period. Review of R99's August 2023 and September 2023 Medication Administration Record (MAR) located in the Orders tab of the EMR, revealed the facility had performed the accuchecks three times daily when the accuchecks were only ordered one time per day from 08/23/23 to 09/07/23 then discontinued the Physician Order after the two weeks. There was no documentation in the Nursing Progress Notes that Physician 20 was notified of the Accucheck levels during the two-week period. Continued review of the MAR revealed from 09/07/23 to 09/15/23 (eight days,) R99 was administered her regular scheduled insulin two times daily; however, no Accuchecks were performed daily and no sliding scale insulin (as needed insulin when BGL are performed) was administered to monitor and intervene for any unsafe blood sugar levels. During an interview on 09/15/23 at 11:01 AM, [NAME] Clerk (WC) 43 was asked if she had transcribed the physician order on 08/23/23, when Physician 1 had assessed the resident. WC43 stated, Yes, I created it. I got it from Physician 1, she wrote it. WC43 was asked how she decided the order meant to perform Accuchecks for only two weeks and then discontinue. WC43 stated, I entered the order incorrectly. The nurses are to check the orders though. During an interview on 09/15/23 at 11:27 AM, Licensed Nursing Assistant (LNA) 77 was asked if he performed the accuchecks on R99. LNA77 stated, I have not been doing them since 09/07/23 as it [the order] was only for two weeks. I had been doing them prior to this. During an interview on 09/15/23 at 10:35 AM, R99 was interviewed via an interpreter. R99 was asked if she was administered insulin. She stated, Yes. R99 was asked if the nurses perform her Accuchecks and how often they do them. She stated Yes, three times a day. R99 was asked, since you were admitted , did you have any high or low blood sugars, that you were aware of. R99 stated, No. During an interview on 09/15/23 at 11:30 AM, the Quality Assurance and Program Improvement Nurse (QAPIN) was asked if the physician order on 08/23/24 supersedes the admission orders on 08/17/23. The QAPIN37 stated, Yes. The QAPIN read the 08/23/23 order and confirmed that the order read to check Accuchecks daily and notify the physician in two weeks, not to discontinue the order. QAPIN was asked what the potential negative outcome would be since R99 has not had Accuchecks performed in the last eight days. QAPIN37 stated, It would be bad. She could have been hypo/hyper [low/high] glycemic without us knowing about it, as she is still getting insulin. During an interview on 09/15/23 at 12:14 PM, the DON was asked what the process was for when a physician order was received and if the order was unclear or needed clarification. The DON stated, All of our orders go to the [NAME] Clerk. When the nurses see that the [NAME] Clerk has entered the order, they are ok with it, and sign off. The DON was asked if the nurses would call (the physician) and get clarification if an order was confusing. The DON stated, They do not. Most likely the nurses would do whatever is on the orders and not question them. The DON was asked why they did not call and get clarification. She stated, I don't know why they (the nurses) are not questioning them. The DON was asked if her expectation was for the nurses to recognize dangerous situations and notify the physician. The DON stated, It's never been questioned, most likely they just follow orders. Licensed Practical Nurse (LPN) 15 just noted the order and didn't question it. 2. Resident 98: Review of R98's undated Transfer/Discharge Report provided by the facility revealed R98 was admitted to the facility on [DATE] with diagnoses including type two diabetes mellitus with diabetic neuropathy. Review of R98's admission MDS with an ARD of 08/21/23 located in the electronic medical record (EMR) under the MDS tab revealed the facility assessed R98 to have a BIMS score of 14 out of 15 which indicated the resident was cognitively intact. Review of R98's Clinical Physician's Orders dated 09/13/23 located in the EMR under the Orders tab revealed R98 was ordered Insulin Glargine Solostar Subcutaneous Solution Pen-injector 100 UNIT/ML (Insulin Glargine), Inject 8 unit subcutaneously at bedtime related to type 2 diabetes mellitus. Further review of the Clinical Physician's Orders revealed no documented evidence of an order for R98's blood sugars to be checked. Review of R98's hospital Assessment/Plan dated 07/27/23, located in the EMR under the Misc tab revealed R98's Hemoglobin A1c (a simple blood test that measures your average blood sugar levels over the past three months) was 6.8 in June 2023 and was well controlled. R98 received Glargine 10 units at bedtime and had sliding scaled insulin administered in the hospital, prior to her nursing home admission. The hospital record revealed R98's blood sugar was checked once a day in the hospital. Review of R98's nursing Progress Notes from 08/08/23 - 09/13/23 in the EMR under the Progress Notes tab revealed no documented evidence related to checking R98's blood sugars. Review of R98's MAR from 08/08/23 - 09/13/23 in the EMR under the Orders tab revealed no documented evidence related to checking R98's blood sugars. R98 was administered insulin once daily at bedtime as ordered by the physician. Review of R98's MAR dated 09/15/23 revealed R98's BS was checked on this date, and it was 152. This was the first BS check documented on the MAR. Review of R98's Treatment Administration Record (TAR) from 08/08/23 - 09/13/23 in the EMR under the Orders tab revealed no documentation related to checking R98's blood sugars. Review of R98's Nutrition/Dietary Note dated 08/20/23 included no reference to blood sugars or diabetes mellitus. Review of the R98's Annual Physical Examination Note dated 08/23/23 in the EMR under the Progress Notes tab revealed, Dr. [name] here at [facility name] this morning. Resident seen by her provider for an admission PE [physical examination]. Progress notes pending at this time. The documentation from the physician was not available until 09/14/23, after the surveyor requested it. Review of the R98's 60/30 Day Eval Notes dated 09/13/23 in the EMR under the Progress Notes tab revealed, Dr. [name]e here at [facility name] this morning. Resident seen by her provider for a 30-day evaluation. Progress notes pending at this time. The documentation from the physician was not available until 09/14/23, after the surveyor requested it. Review of the R98's physician's Progress Note dated 09/13/23 provided by the facility on 09/15/23 revealed, DM2 [diabetes mellitus type 2]: -A1c 6.8 June '23 -current regimen: Lantus 8u [units] q [at] HS [hour of sleep] --well controlled, no symptomatic lows since admission, continue current regimen --Will start FSBS [fasting blood sugars] pre-breakfast daily and as needed. Review of the R98's Care Plan dated 08/08/23 in the EMR under the Care Plan tab revealed the problem of: I, [R98] has [sic] diabetes mellitus type 2 and I use long-acting insulin at bedtime. The goal was, I, [R98], will have no complications related to diabetes through the review date. Interventions in pertinent part were: -Administer [R98] diabetes medication (Insulin Glargine 8 unit at bedtime) as ordered by doctor. Monitor/document for side effects and effectiveness. -[R98] Dietary consult for nutritional regimen and ongoing monitoring. -Monitor [R98] document/report PRN any s/sx [signs/symptoms] of hyperglycemia [high blood sugar] . -Monitor [R98] document/report PRN any s/sx of hypoglycemia [low blood sugar] . -I, [R98], has [sic] potential risk for hypoglycemia episode r/t [related to] disease process (Type 2 DM), use of medicines insulins (glargine) and diet (diabetic/CCHO). -I, [R98], will be free from any s/sx of hypoglycemia through the review dates . -If [R98]'s glucose meter reading =70 mg/dl, Treat hypoglycemia per protocol w/o [without] any delay: Follow 15-15 rule for hypoglycemic management. (1) For BS = 70, give one of the carbohydrates (15 gm)-gel tube, boost breeze 100 ml, suplena 60 ml, 1 tbsp of sugar, honey or corn syrup and recheck after 15 minutes. (2) If the BS is = 70, have another serving and notify the provider for further management instructions. (3) If the BS is > 70, notify the provider for further management instructions. Notify the provider within 30 minutes of first BS = 70. Although the Care Plan directed staff to notify the physician and take specific action for blood sugars of 70, the staff did not have and order to check blood sugar, did not check R98's blood sugars, and would not have known what the blood sugar levels were. During an interview of 09/11/23 at 10:25 AM, R98 stated she received insulin in the evening every day. R98 stated the staff had not checked her blood sugar. R98 stated her blood sugar had been checked every morning when she was in the hospital and at home prior to her admission to the facility. R98 stated her blood sugar typically, runs around a 100 something. During a follow up interview on 09/15/23 at 10:10 AM, R98 verified her blood sugar was checked daily prior to admission to the facility. R98 stated she could not tell when her blood sugar was high. R98 stated there was an instance of high blood sugar recently when it was above 300. R98 stated she did not have low blood sugar. During an interview on 09/13/23 at 3:56 PM, Registered Nurse (RN)76 stated R98 did not get insulin, then reviewed the physician's orders and stated, yes R98 received glargine insulin in the evening. RN76 verified there was no order for BS checks and stated R98's BS had not been checked. During a subsequent interview on 09/14/23 at 1:02 PM, RN76 sated the physician had been informed about a lack of BS checks for R98. RN76 stated R98's primary diagnosis was diabetes mellitus and BS were usually checked and should be checked for residents on insulin. RN76 stated she did not administer insulin to R98 on her shift (day shift). During an interview on 09/15/23 at 9:26 AM, the Minimum Data Set Coordinator (MDSC) stated R98 had received insulin daily since admission. The MDSC stated residents on insulin were supposed to have blood sugar checked usually twice a day, or at least once a day. The MDSC stated it was important to check blood sugars due to the possibility of hypoglycemia. The MDSC stated she was the nurse who had admitted R98 and questioned the lack of BS checks. The MDSC stated she asked the night shift nurse (LPN and traveling nurse) about it and was told if the doctor did not order it, then there was no need to follow up. The MDSC asked the LPN on night shift if she would follow up. During a follow up interview on 09/15/23 at 11:38 AM, the MDSC stated she asked the evening shift LPN about the lack of BS checks when R98 was admitted on [DATE] even though she was a more qualified nurse, being an RN vs LPN. The MDSC stated if R98 was hyperglycemic or hypoglycemic, she would not know if the BS wasn't checked. The MDSC stated high or low BS could affect the brain and result in injury or the resident becoming brain dead. The MDSC stated there were no standing orders to check BS for residents who were prescribed insulin. The MDSC stated, residents with insulin should have regular BS checks, in the morning or night or even, if stable, at least once a week. The MDSC verified she did not call the physician to verify the orders although she stated she should have. The MDSC stated there was another resident on insulin who also did not have BS checks. The MDSC stated she could have contacted the DON; however, she did not. The MDSC stated she did not feel comfortable administering insulin without checking BS herself and would check BS even if there wasn't an order to do so. During an interview on 09/15/23 at 11:17 AM, the WC stated on 09/13/23 she contacted R98's physician about checking BS for R98. The WC stated the physician stated he would review R98's record and orders came on 09/14/23 to check R98's BS. During an interview on 09/15/23 at 12:13 PM, the DON stated if an order was unclear, it should be referred to the WC. The DON stated the nurses did not question physician's orders. The DON stated she did not know why the nurses did not question physician's orders. The DON stated she would expect nurses to identify a dangerous situation. The DON stated she had never had a nurse come to her about a questionable order. The DON verified she was not notified that there was no BS check order for R98. The DON stated R98's physician was asked about checking BS for R98 (during the survey) and initially said her hemoglobin A1c (lab measuring diabetic control) was stable and that BS checks were not needed. The facility presented an acceptable plan of removal on 09/15/23 at 2:30 PM which included: ~ The resident who was identified to be affected will have an order for accuchecks by her PCP [primary care physician]. ~ All residents who receive Insulin per physician orders have the potential to be affected. There is (1) resident identified today 09/15/23. ~ Notifications sent to Medical Director, I.H.S. [Indian Health Service] Provider Physician 20, and charge nurses. ~ Notification will be sent to Physician 20 to clarify the order for the resident (R99). Accucheck order written by Physician 20 on 08/26/23. ~ A nurses' meeting will be held to provide in-house training to all nurses before the nurse is allowed to work the floor on 09/15/23. A sign-in sheet will be provided for nurses who attend the training. Nurses who are not able to complete the training in person will be able to call in via telephone for the training. Transcription of orders policy reviewed with nursing admin and charge nurses. ~ Nurse duties and responsibilities with Physician orders. The topics in training will include .Critical thinking skills to identify potentially dangerous and adverse effects of medication or treatment orders .Notification to physician to clarify questionable orders .Documentation of notification must be made. ~ Interim DON will retrieve a clear order for accuchecks for R99 that will accompany her scheduled insulin administration from Physician 20 today, 09/15/23. ~ All charge nurses will be responsible for transcribing incoming physician orders into the MAR [Medication Treatment Record] once they are received. ~ The transcribing nurse will have another nurse double check the physician's order to make sure the order is accurate. ~ If the order is noted to be questionable or inaccurate, the nurse will contact the prescribing physician for clarification before the order is transcribed and carried out by the nurse. ~ DON will audit all orders transcribed by the charge nurses on a weekly basis to make sure orders are accurate. The IJ immediacy was removed on 09/15/23 at 5:45 PM. 3. Neuro Checks after unwitnessed falls: Review of the facility's undated Falls and Fall Risk Managing policy and provided by the facility revealed, Based on previous evaluations and current data, the staff shall identify interventions related to the resident's specific risks and causes to try to reduce falls, reduce injuries, and minimize complications related to falls and identify residents at risk for falls . Neurological checks: Required for all falls with head injury or unwitnessed falls. A. Neurological checks include assessing: i. Glasgow Coma Scale ii. LOC [level of consciousness] iii. Orientation iv. Movement in extremities v. pupil size and reaction and vi. Speech and responses b. For 72 hours at a frequency of: i. q 15 mins [minutes] x[for] 1 hour ii. q 30 mins x 1 hour iii. q 1 hour x 4 hours iv. q 4 hours x 24 hours, then v. q shift x 72 hours . Resident 24: Review of R24's undated Transfer/Discharge Report provided by the facility revealed R24 was (re)admitted to the facility on [DATE] with diagnoses including dementia and age-related physical debility. Review of R24's quarterly MDS with an ARD of 08/02/23, located in the resident's EMR under the MDS tab revealed the facility assessed R24 to have a BIMS score of zero out of 15 which indicated the resident was severely cognitively impaired. Continued review of the MDS revealed R24 required extensive assistance with most activities of daily living (ADLS) such as transfers, bed mobility, and locomotion on and off the unit. R24 had not experienced any falls since the prior MDS assessment. Review of R24's Care Plan dated 05/09/23, located in the EMR under the Care Plan tab revealed the problem of, High risk for falls r/t [related to] gait/balance problems, vision/hearing problems and intermittent confusion episodes. The goal was for R24 to, be free of falls through the review date. Interventions in pertinent part included, Follow facility fall protocol to prevent [R24's] fall and injury. Review of R24's Nursing Progress Note dated 04/10/23 at 8:18 AM, located in the EMR under the Progress Notes tab revealed R24 experienced a fall on 04/09/23 as follows: Resident found at bedside prior to 2300 [11:00 PM] rounds. No injury, sitting talking to herself, did not hear an alarm. CNA [certified nurse aide] was answering call light for another roommate. After assessment and body/skin check, Resident was lifted off the floor and placed on the bed. Bed in low position w/o [without] blue mats on floor. No skin issues, bone deformity nor
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Review of the facility demographic sheet revealed R7 was admitted on [DATE]; diagnoses included diabetes. A current physician or...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Review of the facility demographic sheet revealed R7 was admitted on [DATE]; diagnoses included diabetes. A current physician order read, Insulin Glargine Subcutaneous Solution 100 UNIT/ML (Insulin Glargine) Inject 30 unit subcutaneously at bedtime for Lowering Blood Sugar . During an observation of medication administration with Licensed Nurse (LN) 15 on 09/13/23 at 7:35 PM, LN15 prepared 30 units of Insulin Glargine at the medication cart in the hallway outside of R7's room. R7 was wheeling their wheelchair toward their room. Observed LN15 raise R7's shirt exposing their abdomen and inject the insulin while in the hallway outside of R7's room. Following the injection LN15 was asked if she usually gave injections in the hallway. She stated, I didn't realize I did that. She confirmed injections should be given in privacy. Based on observation, interview, and record review, the facility failed to ensure that two residents (Resident (R) 348, R7) of eight residents observed during Medication Administration were provided with privacy during medication administration. Failure to respect privacy has the potential to erode trust, dignity, and a sense of well-being. Findings include: Review of the facility's undated policy titled Quality of Life-Dignity, revealed, Each resident shall be cared for in a manner that promotes and enhances quality of life, dignity, respect and individuality. Procedure .10. Staff shall promote, maintain and protect resident privacy, including bodily privacy during assistance with personal care and during treatment procedures. During an observation of medication administration with Registered Nurse (RN) 76 on 09/12/23 at 8:48 AM, after preparing all of R348's medication, which included a Lidocaine 5% patch (used to treat pain), RN76 entered R348's bedroom. R348 was sitting in a chair in front of the window. Upon entering R348's bedroom, RN76 did not shut the door or close the blinds. RN76 administered R348's by mouth medication first, then had R348 lean forward and pulled R348's shirt half-way up, removing the old patch and placing a new patch on R348's lower back. R348 was sitting in a chair in front of the window, which faces the parking lot, and sitting in site of the hallway with the door opened. Review of R348's undated admission Record, provided by the facility, revealed R348 was admitted to the facility on [DATE] with a diagnosis including lower back pain, and osteoporosis. During an interview on 09/12/23 at 9:05 AM, RN76 confirmed that privacy should have been provided during care by closing the privacy curtain, door, and/or blinds. During an interview on 09/15/23 at 8:30 AM, the Director of Nursing (DON) confirmed that privacy should always be provided to residents. This should occur when a resident is either being given an injection and/or a resident is having a patch applied to a part of their body. The DON stated she would have expected the resident to have been taken to their room, or behind curtains. The DON also stated if taken to their room, she would have expected to have the resident's door closed, privacy curtain pulled and/or window blinds closed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0602 (Tag F0602)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review, and facility policy review, the facility failed to ensure one resident (Resident (R) 17) of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review, and facility policy review, the facility failed to ensure one resident (Resident (R) 17) of 17 sampled residents were free misappropriation of property by staff. This deficient practice had the potential to allow staff to take advantage of residents for personal gain. Findings include: Review of the facility's policy titled Abuse Policy revised 12/02/21 revealed, Policy.facility practices (b) to prohibit abuse .and misappropriation of property.3. Residents shall not be subject to abuse by any individual which includes: Facility staff. Family members.Definitions. 6. Personal Property Misappropriation. Appropriate wrongly as by theft or embezzlement. Appropriate to set apart of or assign to particular purpose. Review of R17's undated admission Record, located in the Electronic Medical Record (EMR), under the Profile tab, revealed the resident was admitted to the facility on [DATE]. Review of R17's quarterly Minimum Data Set (MDS) with an assessment reference date (ARD) of 07/27/23, located in the resident's EMR under the MDS tab revealed the facility assessed the resident to have a brief interview for mental status (BIMS) score of 13 out 15 which indicated the resident was cognitively intact. Review of the complaint intake dated 06/02/23, revealed on 05/25/23 a staff person took/accepted $45.00 from R17. Review of the facility's investigation dated 06/06/23 indicated an Allegation/Incident: The finance personnel 47 had written a letter with concern on an issue and it was directed to the Activity Supervisor regarding the Activities Assistant 49. The letter was dated 05/25/23. The letter stated that, at approximately 1415 [2:15 PM] today, R17 [by name] came to my office and requested for $45.00 of his personal funds to help [Staff 49's name] to fix a flat tire. He said she asked for the funds. During an interview on 09/11/23 at 9:37 AM, R17 was asked questions about the incident. R17 stated he did not understand what was being asked. During an interview on 09/13/23 at 5:25 PM, the Quality Assurance and Program Improvement Registered Nurse QAPIN 37 was asked about the investigation of the misappropriation of property. QAPIN37 stated, the Executive Assistant [EA19 name], Activities Supervisor [AS6 name] and me, went over the incident on 06/02/23. AA49 [by name] knew she was not supposed to take the money and use it for personal gain. During an interview on 09/14/23 at 9:43 AM, Finance Officer (FO) 47 was asked what she could recall of the incident. FO47 replied, The resident came in to get $45.00. He usually comes in and gets $45.00. I was getting his receipt ready, and he said, 'That lady wants me to help her.' I asked him what lady? He said, 'She works here.' After talking with him a little more we figured it was the Activities Assistant [AA 49]. She asked him for help, and he gave her the money. I then wrote up the letter. He did not want to get her in trouble. I don't think it is right to ask a resident for anything. It was late in the day and the Activity Supervisor was gone so I gave the letter to Human Resources HR80]. During an interview on 09/14/23 at 9:43 AM, Staff Human Resource (HR)80 was asked about the incident. HR80 stated, FO47 [by name] brought in a letter at the end of the day. We went outside and caught the Social Services Coordinator that worked here at the time. We showed her the letter. She said it was no problem, the residents can give money to whoever they want to. We were confused because we have been told we can't ask for or take anything from the residents. We gave the letter to [Activity Supervisor (AS)6]. I don't know where it went from there. It was brought up at a staff meeting and told we could not take anything from a resident. During an interview on 09/14/23 at 11:15 AM, AA49 was asked if she was up to date on her abuse training. Staff 49 showed her User-Learning training. The training indicated AA49 had received abuse training on 03/12/23. AA49 was asked what had occurred in May. AA49 stated, The resident wanted to see me when I came into work. He told me he wanted me to get my tires fixed. I told him that I had been late because of my tire. Then he gave me the money to get them fixed. He misunderstood me when I told him I needed to get my tires fixed and he thought I asked for the money. I did not ask for the money. AA 49 was asked why she took the money. AA49 stated, I took it but did not use it and gave it back the following week. AA49 did not answer the question why she took it. During an interview on 09/14/23 at 12:15 PM, the Social Services Coordinator (SSC51) was asked if she recalled anything about the incident. SSC 51 stated, When it was brought to my attention, I interviewed the resident. He said he wanted to be nice and help her fix the tire. The staff have been told not to take money from the residents. During an interview on 09/14/23 at 2:11 PM, QAPIN37 was asked about the incident. QAPIN 37 stated when it was brought to her attention, she immediately investigated. Staff have been told they are not supposed to take anything from the residents. This deficiency was cited based on complaint intake# AZ000196425
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0637 (Tag F0637)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the facility demographic sheet titled Transfer and Discharge revealed R36 was admitted on [DATE]; diagnoses include...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the facility demographic sheet titled Transfer and Discharge revealed R36 was admitted on [DATE]; diagnoses included dementia, cognitive impairment, and abnormalities of gait. Review of the Census tab in the e-HR revealed R36 went to the hospital on [DATE] and returned on 08/01/23. On 09/11/23 at 10:22 AM and 12:28 PM, R36 was not in their room. CNA45 stated at 12:28 PM that R36 was in activities and took the surveyor to the Activity Room. While walking to the room CNA45 stated, [R36] use to walk, but is in a wheelchair now. [R36] had a fall . says his knees hurt. Observed R36 participating in a game of kicking a ball while seated in a wheelchair. On 09/12/23 at 08:41 AM observed R36 seated in a wheelchair dozing. During an interview on 09/12/23 at 01:35 PM CNA99 confirmed she was familiar with R36 since their admission. She described the assistance R36 needed for his activities of daily living (ADLs). She stated, [R36] is more like an extensive assistance since his/her fall. With activities like toileting, we have to use the sit-to-stand (a kind of mechanical lift], and like transferring. Before the fall, when [R36] was able to ambulate he/she started to complain more of knee pain. CNA99 added R36 was in a wheelchair after a recent fall. On 09/12/23 at 01:35 PM Restorative Nurse Aide (RNA) 85 confirmed she worked with R36. She stated, Yes I was doing his exercises before the fall . Now I just have him sit in the wheelchair because he needs to be re-evaluated [by physical therapy]. On 09/12/23 at 01:42 PM LN65 described R36 had been slowly declining, complaining of knee pain. R36 had several falls in July and was sent to the hospital. She stated when R36 was readmitted he has been in a wheelchair. LN65 stated that R36 care needs had changed and needed more assistance. When asked if R36 had a change in their condition, LN65 stated yes. Review of the Annual MDS assessment dated [DATE], Section G - Activities of Daily Living (ADL) Assistance revealed R36 required limited assistance for transferring, dressing, and personal hygiene; supervision for bed mobility, walking, locomotion and was independent in eating. Review of the Quarterly MDS assessment dated [DATE], Section G - Activities of Daily Living (ADL) Assistance revealed R36 now required extensive assistance for bed mobility, transferring, locomotion, dressing, toilet use, and personal hygiene; and walking did not occur. A green triangle symbol was present next to each of the ADLs. On 09/13/23 at 01:29 PM RN29 confirmed she became the MDS Coordinator three and half weeks ago, and her training was interrupted by the prior MDS coordinator going out on leave suddenly. She stated she was doing the best she could with self-directed resources. When asked how an MDS coordinator would know if a significant change had occurred in a resident, she stated the MDS software would alert you, At the end it will trigger. A concurrent review of the 05/06/23 Annual MDS and the 08/06/23 Quarterly MDS was conducted. RN29 stated it was a 'significant change and that a Significant Change MDS should have been completed. She further described a Significant Change MDS was a comprehensive assessment, and it was important so that the proper care is provided to the resident. Based on observation, interview, record review, and review of the facility policy, the facility failed to identify and complete a significant change in status Minimum Data Set (MDS) assessment for two (Residents (R) 3 and R36) in a total sample of 17. The facility failed to assess R3 for increased behaviors and declining cognition, and R36 for a significant decline in their physical condition which impacted their ability to perform activities of daily living (ADLs). This had the potential for care and services needed for R3 and R36 to reach their highest practical well-being not to be identified, assessed, planned, and provided. Findings included. According to the State Operations Manual (SOM) 483.20 (b)(2)(ii), effective 11/28/17, a Significant Change Assessment is performed, Within 14 days after the facility determines, or should have determined, that there has been a significant change in the resident's physical or mental condition. (For purpose of this section, a Significant Change means a major decline or improvement in the resident's status that will not normally resolve itself without further intervention by staff or by implementing standard disease-related clinical interventions, that has an impact on more than one area of the residents' health status and requires interdisciplinary review or revision of the care plan, or both.) Review of the facility policy titled, Comprehensive Assessment and Care Planning, dated 03/29/22 revealed, .Initially and periodically, [facility name withheld] will conduct a comprehensive, accurate, standardized reproductive assessment of each resident' functional capacity. This assessment will provide the facility with the information necessary to develop a care plan and to provide the appropriate care and services for each resident. The guidelines for resident assessment are consistent with the requirement for the State's specified Resident Assessment Instrument (RAI). 1. Review of the Transfer and Discharge form provided by the Director of Nursing (DON), revealed R3 was admitted to the facility on [DATE] with diagnoses that included Parkinson's disease (a progressive disease of the nervous system marked by tremor, muscular rigidity, and slow, imprecise movements), diabetes, and major depressive disorder. Review of the quarterly Minimum Data Set (MDS) assessment located in the MDS tab of the electronic medical record (EMR) with an Assessment Reference Date of 12/05/22, revealed R3 had a Brief Interview of Mental Status (BIMS) score of 15 out of 15 which indicated that R3 was cognitively intact for daily decision-making and had no behaviors. Review of an 03/25/23 Behavior Note located in the Progress Notes tab of the EMR revealed, Increased in confusion noted this shift, which (sic) some hallucinations. Had a rolled-up blanket in her lap and stated that it was her baby. She called staff members by certain names and was wanting to leave the facility. Review of an 03/26/23 Behavior Note located in the Progress Notes tab of the EMR revealed, Exhibited some confusion with hallucinations this shift, seeing and talking to people who are not present and complaining about events not happening. She had a lost look of fear in her face stating, 'Why didn't anyone tell me that they were moving us somewhere. I packed my clothes. Me and my kids are all packed, but I don't know why and where were going. Those 2 men are digging up a ditch. I don't want to go out there.' Reorientation offered with success. She settled down. However, continued with remarks not related to present. Review of a Neurology Visit Note located in the Miscellaneous tab of the EMR revealed on 04/05/23, R3 visited her neurologist for a routine appointment to follow-up regarding her Parkinson's disease. The physician documented that staff were to monitor for any hallucinations or dangerous behaviors, and to contact the clinic any time of such concerns. The physician documented, Parkinson's associated dementia-possible however that diagnosis was not placed on the Medical Diagnosis list at the facility. Review of an Information Note located in the Progress Notes tab of the EMR revealed, on 04/10/23, Visitation from rsd's [resident's] son, and his spouse. They expressed concerns of rsd's confusion, hallucination, and delusions. They asked what was being done about her worsening symptoms. Informed that PCP [primary care physician] has seen her, but during these visits rsd displays no confusion, etc., However, it has been noted by staff and her symptoms have been worsening more so towards late afternoon, evening and night. Review of the quarterly MDS assessment located in the MDS tab of the EMR with an Assessment Reference Date (ARD) of 07/02/23 revealed, R3 now had a BIMS score of five out of 15 which indicated she was now severely impaired cognition, had signs and symptoms of delirium which included fluctuating inattention and disorganized thinking, and hallucinations. During an interview on 09/13/23 at 5:27 PM, the Quality Assurance Registered Nurse (QAPIN)37 was asked about the missing documentation of a medical diagnosis for her dementia related to her worsening behavioral symptoms. QAPIN37 confirmed, after looking at the physician visit note, that the diagnosis of Parkinson's related dementia was not included on the medical diagnosis list. During an interview on 09/14/23 at 1:09 PM, the MDS Coordinator was asked if the facility had determined, due to her increased behaviors and declining BIMS score, would have warranted an assessment for a significant change MDS. The MDS Coordinator stated, No, she has not been assessed however, should have been. The MDS Coordinator further stated, If a significant change assessment had been made, then a new care plan would have been developed and would have caught the decline and she would have received appropriate services.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, review of the Resident Assessment Instrument (RAI) manual and policy review, the facility fai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, review of the Resident Assessment Instrument (RAI) manual and policy review, the facility failed to ensure that two residents (Resident (R) 2, and R4), out of 17 sampled residents', and one unsampled resident's (R46) Minimum Data Set (MDS) assessments were transmitted in a timely manner. Findings include: Review of the facility's policy titled, Electronic Transmission of the MDS, revised November 2019, revealed All MDS assessments (e.g., admission, annual, significant change, quarterly review, etc.) and discharge and reentry records are completed and electronically encoded into our facility's MDS information system and transmitted to Center for Medicare and Medicaid Services (CMS) Internet Quality Improvement and Evaluation System (QIES) Assessment Submission and Processing (ASAP) system in accordance with current Omnibus Budget Reconciliation Act (OBRA) regulations governing the transmission of MDS data. Policy Interpretation and Implementation .1. All staff members responsible for completion of the MDS received training on the assessment, data entry, and transmission processes, in accordance with the MDS RAI Instruction Manual . Review of Center for Medicare and Medicaid Services (CMS) Long-term Care Facility Assessment Instrument 3.0 User's Manual, version 1.17.1, dated 10/19, revealed, Chapter 2: Assessments for the Resident Assessment Instrument, 2.6: Required OBRA Assessments for the MDS .RAI OBRA-required assessment summary for quarterly assessment .MDS completion date (Z0500B) no later than ARD + 14 calendar days .Transmission date no later than MDS completion date + 14 calendar days .for discharge assessment .MDS completion date no later than discharge date + 14 calendar days .Transmission date no later than MDS completion date + 14 calendar days. 1. Review of R2's undated admission Record provided by the facility, revealed R2 was re-admitted to the facility on [DATE]. Review of R2's quarterly MDS with Assessment Reference Date (ARD) of 05/07/23 revealed the MDS completion date was 05/31/23 and should have been completed by 05/21/23. Further review revealed this assessment was transmitted on 06/30/23 and should have been transmitted by 06/04/23. Review of R2's quarterly MDS with an ARD of 08/07/23 revealed the MDS completion date was 08/31/23 and should have been completed by 08/21/23. Further review revealed this assessment was transmitted on 09/07/23 and should have been transmitted by 09/04/23. 2. Review of R4's undated admission Record, provided by the facility revealed that R4 was re-admitted to the facility on [DATE]. Review of R4's quarterly MDS with an ARD of 03/31/23 revealed the MDS completion date was 05/10/23 and should have been completed by 04/14/23. Further review revealed this assessment was transmitted on 06/30/23 and should have been transmitted by 04/28/23. Review of R4's annual MDS with an ARD of 06/29/23 revealed the MDS completion date was 08/17/23 and should have been completed by 07/13/23. Further review revealed this assessment was transmitted on 09/07/23 and should have been transmitted by 07/27/23. 3. Review of R46's undated admission Record provided by the facility revealed R46 was admitted to the facility on [DATE]. Continued review revealed that R46 was discharged on 03/31/23. Review of R46's Discharge Return Not Anticipated Tracking MDS with an ARD of 03/31/23 revealed the MDS completion date was 04/20/23 and should have been completed by 04/14/23. Continued review revealed the MDS was transmitted on 06/30/23 and should have been transmitted by 05/04/23. During an interview on 09/14/23 at 12:15 PM, the MDS Coordinator confirmed that all the MDS completion dates and transmit dates for R2, R4, and R46 were out of the required timeframe. She stated the MDS Completion (Z0500B) and the transmit date should be no more than 14 calendar days.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy review, the facility failed to ensure one of two sampled residents recently admitt...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy review, the facility failed to ensure one of two sampled residents recently admitted to the facility (Resident (R) 98), out of a sample of 17 residents, was provided with the written summary of the baseline care plan following admission. R98 stated she did not know what the services and treatments for her care entailed. Findings include: Review of the facility's policy titled, Comprehensive Assessment and Care Planning dated 03/09/22 and provided by the facility revealed, An admission care plan will be created on the date of admission by initiating an Interim Care Plan . Within three (3) days of admission, each discipline will review and edit or add a new problem to provide all essential services. The policy did not address the provision of a summary of the Interim Care Plan to the resident or responsible party. Review of R98's undated Transfer/Discharge report provided by the facility revealed R98 was admitted to the facility on [DATE] with diagnoses including hypertension (high blood pressure), history of repeated falls, and diabetes mellitus type two with diabetic neuropathy. Review of R98's admission Minimum Data Set (MDS) with an assessment reference date (ARD) of 08/21/23 located in the electronic medical record (EMR) under the MDS tab revealed the facility assessed R98 to have a brief interview for mental status (BIMS) score of 14 out of 15 which indicated the resident was cognitively intact. During an interview on 09/11/23 at 12:53 PM, R98 stated she had not been invited to or attended a care plan meeting since she was admitted . During a subsequent interview on 09/15/23 at 10:17 AM, R98 stated she was not informed about the care and services when she was admitted and had not received a baseline care plan summary. Review of R98's Interim Care Plan dated 08/08/23 and provided by the facility revealed, under the instructions, Answer each question with information provided by the resident, transfer papers, friends and family in admission and readmission to the facility. The Interim Care Plan included an assessment of the resident's safety/risk, functioning, communication, medications/treatments, and medical conditions. The Interim Care Plan did not include instruction to provide effective and person-centered care. There was no evidence the Interim Care Plan was created by an interdisciplinary team or documentation to show the resident was involved or that a baseline care plan summary was provided to the resident. Review of R98's Progress Notes dated 08/08/23 - 09/11/23 showed no documented evidence that R98 had been provided a baseline care plan summary, had been invited to a care plan meeting, or had attended a care plan meeting. During an interview on 09/13/23 at 3:56 PM, Registered Nurse (RN)76 stated the Social Service Coordinator (SSC) was responsible for notifying residents of care plan meetings. RN 6 stated it should have been documented under interdisciplinary progress notes if the resident was invited and attended the care plan meeting. During an interview on 09/15/23 at 8:53 AM, SSC stated she was not sure about the process for the baseline care plan meeting or provision of the summary to the resident/responsible party. The SSC stated she had not provided a written summary of the base line care plan to R89 and stated the first care plan meeting with residents occurred about 30 days following admission. The SSC stated social services staff were responsible for inviting residents and families to care plan meetings. During an interview on 09/15/23 at 9:07 AM, Minimum Data Set Coordinator (MDSC) stated that social service staff were responsible for inviting residents to the care plan meeting. The MDSC stated they called the baseline care plan the Interim care plan and it was done within the first 48 hours after admission by the nurse who admitted the resident. The MDSC stated she was not sure if residents were provided with a written summary of the document. The MDSC stated she did not know a baseline care plan summary should be given to residents and responsible parties. During an interview on 09/15/23 at 1:15 PM the Director of Nursing (DON) stated she was not aware of a process for giving the baseline care plan summary to residents/responsible parties. The DON stated it was preferable to have residents/families attend the care plan meetings and should be invited to the initial meeting.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to develop a care plan for the problem of dehydration for one of one r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to develop a care plan for the problem of dehydration for one of one resident (R )15 in the sample of 17. Specifically, the resident was admitted to the hospital on two occassions for diagnosis of dehydration. Findings include: Review of R15's undated Transfer/Discharge Report provided by the facility revealed R15 was admitted to the facility on [DATE] with diagnoses including chronic kidney disease stage 2, dysphagia (swallowing disorder), hypo-osmolality and hyponatremia (retention of water with low sodium level). Review of R15's annual Minimum Data Set (MDS) with an assessment reference date (ARD) of 05/29/23 in the electronic medical record (EMR) under the MDS tab revealed the facility assessed R15 to have a brief interview for mental status (BIMS) score of three out of 15 which indicated the resident was severely cognitively impaired. Continued review of the MDS revealed R15 was required extensive assistance with eating. R15 was 55 inches tall and weighed 85 pounds. Review of R15's Order Review Report dated 08/01/23 - 08/31/23 located in the EMR under the Orders tab revealed there were physician's orders for: -1500 ml fluid restriction daily, every shift, fluid intake monitoring initiated on 10/23/19 -Regular diet, pureed texture due to lack of teeth 10/08/19 -Dietary recommendations: Encourage intake of meals and snacks initiated on 04/15/21 -Sodium chloride (salt) tablet 1 gm once a day to supplement for low sodium initiated on 10/07/19 Review of R15's hospital Discharge Summary dated 06/16/23 in the EMR under the Misc tab revealed R15 was hospitalized on [DATE] and discharged back to the nursing home on [DATE]. The reason for admission included low blood pressure of 87/54 and a low oxygen saturation level of 72%. Final discharge diagnoses included community acquired pneumonia, acute kidney injury, and normocytic anemia. The Discharge Summary read, [R15 was admitted for pneumonia and dehydration. She was treated with antibiotics and IV [intravenous] fluids . Review of R15's Dehydration Risk Screener dated 06/19/23 in the EMR under the Assessment tab revealed R15 scored 11 and was at risk for dehydration with risk factors including bed bound status, extensive physical assistance for fluid intake and eating, incontinence, history of dehydration, history of refusing fluids, greater than [AGE] years of age, and high-risk medications. The form read, Scores of 10 or higher indicate resident is at risk for dehydration and further assessment should be conducted to review the resident's fluid status. Review of R15's hospital Discharge Summary dated 07/29/23 in the EMR under the Misc tab revealed R15 was hospitalized on [DATE] and discharged back to the nursing home on [DATE]. The reason for admission included, dyspnea, cough, hypotension (low blood pressure), altered mental status thought to have sepsis from aspiration pneumonia . The Discharge Summary read, AKI [acute kidney injury] likely due to infection and dehydration. Improved after IVF [ intravenous fluids]. Review of R15's Care Plan in the EMR under the Care Plan tab revealed the problem of dehydration was not care planned. During an interview on 09/14/23 at 2:21 PM, the Registered Dietitian (RD) stated fluid restrictions were typically care planned with the amount that was to be served at each meal and between meals. The RD reviewed the care plan and verified it was not documented (the amounts to be served with meals, between meals, with medications etc.). The RD stated if she had known about the dehydration, she would have reassessed the resident for fluids and care planned the dehydration. The RD verified the Care Plan did not address dehydration/dehydration risk. During an interview on 09/15/23 at 3:37 PM, the Minimum Data Set Coordinator (MDSC) stated R15's care plan should include the problem of dehydration. The MDSC stated during the readmission process following the resident's hospitalizations, the facility should have gone through the MDSC process and during the Care Area Assessment, a new care plan should have been generated.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and policy review, the facility failed to ensure one out of four residents revie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and policy review, the facility failed to ensure one out of four residents reviewed for nutrition (Resident (R)15), out of a total sample of 17 residents, received sufficient fluids to ensure adequate hydration. R15, who was on a physician ordered fluid restriction, was hospitalized twice, and noted to be dehydrated in June and July 2023. Failures included a lack of reassessment following hospitalization with dehydration, not monitoring fluid intake records, and not putting together a plan to ensure adequate hydration status. Findings include: Review of the facility's policy titled, Hydration Protocol dated 07/26/18 and provided by the facility revealed, Residents should be provided sufficient fluid intake to maintain hydration and health . For elderly, recommend not giving less than 1500 ml per day unless this conflicts with the physician's orders . In the Nutrition Risk Review process, identify residents with a diagnosis of dehydration or at risk of dehydration i.e., those on diuretics, dependent on staff for provision of fluids and intake of food, . poor intake, poor cognitive skills, reduced mobility, fever etc. Develop a plan of care for residents that are dehydrated or at risk of dehydration . Review of R15's undated Transfer/Discharge Report provided by the facility revealed R15 was admitted to the facility on [DATE] with diagnoses including cerebral infarction (stroke), osteoporosis, chronic kidney disease stage 2, dysphagia (swallowing disorder), hypo-osmolality and hyponatremia (retention of water with low sodium level), and dementia. Review of R15's annual Minimum Data Set (MDS) with an assessment reference date (ARD) of 05/29/23 located in the electronic medical record (EMR) under the MDS tab revealed the facility assessed R15 to have a brief interview for mental status (BIMS) score of three out of 15 which indicated the resident was severely cognitively impaired. Continued review of the MDS revealed R15 was totally dependent on staff for extensive assistance with eating. R15 was 55 inches tall and weighed 85 pounds. Review of R15's Order Review Report dated 08/01/23 - 08/31/23 in the EMR under the Orders tab revealed there were physician's orders for: -1500 milliliter (ml) fluid restriction daily, every shift, fluid intake monitoring initiated on 10/23/19 -Regular diet, pureed texture due to lack of teeth 10/08/19 -Dietary recommendations: Encourage intake of meals and snacks initiated on 04/15/21 -Sodium chloride (salt) tablet 1 gram (gm) once a day to supplement for low sodium initiated on 10/07/19. Review of the Registered Dietitian's (RD)'s Nutrition/Dietary Note dated 02/25/23 in the EMR under the Progress Notes tab revealed R15's fluid requirements were between 1281 - 1505 ml per day. There was no further assessment of the resident's fluid requirements after this date. Review of the RD's Nutrition/Dietary Note dated 08/27/23 in the EMR under the Progress Notes tab revealed, Current diet is regular, puree, 1500 ml fluid restriction with good intakes notes overall. Usually 50-100%. Current weight is 85.2# [pounds] . Current needs are as follows: 1281 - 1505 calories per day (30-35 calories per kg [kilogram]), 43 - 52 grams pro [protein] per day (1.0 - 1.2 grams pro per kg), 1500 ml fluid restriction. Current intakes meet needs at this time . Review of R15's hospital Discharge Summary dated 06/16/23, located in the EMR under the Misc tab revealed R15 was hospitalized on [DATE] and discharged back to the facility on [DATE]. The reason for admission included low blood pressure of 87/54 and a low oxygen saturation level of 72%. Final discharge diagnoses included community acquired pneumonia, acute kidney injury, and normocytic anemia. The Discharge Summary read, [R15] was admitted for pneumonia and dehydration. She was treated with antibiotics and IV [intravenous] fluids and got better . R15 was admitted back to the facility on two antibiotics including Cefdinir and azithromycin. Review of the Dehydration Risk Screener dated 06/19/23 in the EMR under the Assessment tab revealed R15 scored 11 and was at risk for hydration with risk factors including bed bound status, extensive physical assistance for fluid intake and eating, incontinence, history of dehydration, history of refusing fluids, greater than [AGE] years of age, and high-risk medications. The form read, Scores of 10 or higher indicate resident is at risk for dehydration and further assessment should be conducted to review the resident's fluid status. Review of R15's hospital Discharge Summary dated 07/29/23 located in the EMR under the Misc tab revealed R15 was hospitalized on [DATE] and discharged back to the nursing home on [DATE]. The reason for admission included, dyspnea, cough, hypotension (low blood pressure), altered mental status thought to have sepsis from aspiration pneumonia. Presented with fever, hypoxemia WBC [white blood cells] 30k [thousand], CXR [chest x-ray] with b/l infiltrates . The Discharge Summary read, AKI [acute kidney injury] likely due to infection and dehydration. Improved after IVF. Review of R15's Care Plan initiated on 09/14/21 located in the EMR under the Care Plan tab revealed, I, [R15] have an order of fluid restriction diet 1500 cc [cubic centimeters]/day r/t [related to] hyponatremia. Goals were, I, [R15] will remain free of s/sx [signs and symptoms] of fluid overload through review date, as evidenced by decrease in or absence of edema, anxiety, agitation, restlessness, confusion, changes in mood or behavior, nausea/vomiting, dyspnea, congestion, orthopnea, easily fatigued, jugular vein distension . Care plan interventions were in pertinent part: -Administer [R15's] medications (Nacl [sodium] tab 1 gm once a day) as ordered. Monitor/document for side effects and effectiveness. -Diet as ordered: reg [regular] diet, pureed texture, regular consistency. Fluid restriction (1500 ml/day) . -Monitor and document [R15's] intake and output as per facility policy . -Monitor [R15], document/report PRN [as needed] of any s/sx of fluid overload . -Remind [R15], all caregivers and visitor of the importance of adherence to fluid restrictions and diet as ordered by physician . R15's care plan did not address dehydration risk following the hospitalizations with diagnoses of dehydration and administration of IV fluids on 06/14/23 and 07/25/23. (Cross reference F656 for the failure to develop a care plan to address dehydration.) Review of the Fluid Restriction log dated 09/12/23 and provided by the facility revealed R15 was to be limited to 360 ml at breakfast, 240 ml at lunch, 240 ml for dinner, 75 ml at 9:00 AM, 2:00 PM, and at the coffee or tea social, and 360 ml for coffee and tea at 6:00 AM for a total of 1425 ml per day. All intake and output records were requested for the three months preceding the survey. Records were provided for the two periods following hospitalization: from 06/16/23 - 06/22/23, and from 07/29/23 - 08/02/23. Review of R15'd I [Intake] & O [output] Flowsheet dated 06/16/23 - 06/22/23, provided by the facility revealed average daily fluid intake was poor at 488 cc/day (R15's fluid requirements were between 1281 - 1505 ml per day). Review of R15's I [Intake] & O [output] Flowsheet dated 07/29/23 - 08/02/23, provided by the facility revealed average daily intake was poor at 526 cc/day. Review of R15's POC [Point of Care] Response History, Nutrition - Fluids 1500 ml/day from 08/14/23 - 09/12/23 revealed poor fluid intake with a daily average of 562 cc/day. Meal observations during the survey revealed R15 required extensive assistance to eat and drink as follows: a. On 09/11/23 at 11:47 AM R15 was attempting to feed herself while sitting in a reclining wheelchair in the dining room. R15 had four pureed foods, a hot beverage, and a cup of a red/pink beverage. R15 struggled to get the spoon to her mouth and ate minimal amounts and ate very slowly. At 11:54 AM a staff member sat at the table with R15 and held the coffee cup with a straw to her mouth and the resident took a sip. The staff member assisted R15 for a few minutes. At 11:57 AM, R15 sat by herself and attempted to feed herself, getting small spoonfuls of the pureed foods to her mouth with difficulty. At 12:09 PM, R15 continued to sit by herself and fiddled in her lap, looking down. R15 lifted the coffee cup with a straw to her mouth and took a sip, then picked up the cup with the pink/red beverage and lifted it towards her lips but did not get any into her mouth. This beverage did not have a straw. At 12:16 PM a staff member sat down with R15 and assisted her to eat. R15 had eaten 25% of her meal. Review of the Fluid Restriction log dated 09/11/23 for R15 revealed she consumed 200 cc of fluid for lunch and a total of 440 ml for 09/11/23. b. On 09/14/23 at 11:39 AM R15 was seated in her wheelchair in the dining room at the table and had a coffee cup with a straw. At 11:42 AM R15's meal, consisting of five pureed items, was served to her, and was placed about 6 inches away. R15 took a few small bites of the food that was positioned closest to her and within her reach, eating slowly. R15 had two beverages, a hot beverage and punch/juice. At 11:45 AM a staff member moved the plate closer to the resident and R15 continued attempting to feed herself. R15 took a spoonful of a thickened beverage and slowly put it in her mouth and then took a bite of mashed potatoes. R15 held the coffee cup by the handle but was not able to lift it all the way to her mouth. At 11:48 AM, a Certified Nurse Aide (CNA) came over to the table and positioned R15 into a more upright position in the tilt and space wheelchair. R15 slowly ate a few small spoonfuls of pureed watermelon, getting approximately one fourth of a spoonful to her mouth with each spoonful. At 11:52 AM, R15's napkin was soaked with coffee that spilled and a CNA came over and removed it and moved R15's plate closer to the resident. At 12:00 PM a nurse came and sat with R15 and fed her; R15 was receptive and ate. During an interview on 09/12/23 at 3:16 PM, R15's family member (F)15 stated the staff usually assisted R15 with her meals. F15 stated R15 needed pureed food and choked with liquids, adding R15 did better with thickened liquids. During an interview on 09/12/23 at 2:27 PM, Nurse Aide (NA) 1 stated R15 required total assistance with ADLs, except that she could feed herself at times. NA1 stated R15 ate/drank well but at times she did not want too. NA1 stated R15 did better with drinking if she had straws. NA1 stated at times R15 complained she got food stuck in her throat and she coughed when drinking fluids. NA1 stated R15 ate quicker if the staff assisted her with her meals and R15 asked the staff at times to assist her. During an interview on 09/13/23 at 3:41 PM, Registered Nurse (RN) 76 stated she noticed yesterday and today R15 was coughing when she drank fluids and the resident had been placed on a four-day trial of thickened liquids. RN76 stated after the four-day trial, a referral would be made for evaluation of continued thickened liquids. RN76 stated R15 drank better with thickened liquids. RN76 stated she did not know about the availability of local speech therapy (ST) services. During an interview on 09/14/23 at 2:21 PM, the Registered Dietitian (RD) stated she went to the facility monthly but kept in close touch with the Dietary Manager and had remote access to the medical record system. The RD stated the resident should consume between 1281 - 1505 cc per day (fluid requirements). The RD stated she did not consistently review fluid intake quarterly or annually and depended on the Dietary Manager to notify her if residents were not consuming enough. The RD stated she was not aware of R15's dehydration associated with the hospitalizations in June and July 2023. The RD stated, had she known, she would have completed a readmission nutrition assessment. The RD stated her most recent assessments were completed on 05/27/23 and on 08/27/23. The RD verified the assessment on 08/27/23 did not address dehydration. The RD stated R15's fluid restriction was there for a reason, but if she was not drinking enough, the facility needed to make sure she did. During an interview on 09/14/23 at 3:22 PM, the Dietary Manager (DM) stated the dietary department put fluids out in the dining room on carts and the nursing staff distributed the beverages to residents during meals, adding that almost all the residents ate in the dining room. The DM stated the nursing staff documented fluid intakes in the EMR. The DM stated, All fluids are served by nursing. The DM stated she did not know how the nursing staff distributed fluids to R15 considering her fluid restriction. The DM stated the RD did most of the nutrition assessments, but she assisted with gathering information as needed for the RD. During an interview on 09/15/23 at 12:57 PM, the Director of Nursing (DON) stated the CNAs recorded fluid intake for meals and it was entered into the EMR. The DON stated the nurses looked at the data, but no one audited the fluid intake records for residents on fluid restrictions. The DON stated dietary was responsible for ensuring residents on fluid restrictions received the correct amounts at meals. The DON stated the CNAs passed coffee first and then other drinks were served with the meals. The DON stated she was not sure how CNAs knew how much to serve residents on fluid restrictions. During an interview on 09/15/23 at 3:22 PM, CNA45 stated she knew the sizes of the cups, some held 120 cc, and some held 180 cc. She stated for coffee and tea, she served half portions to residents on fluid restrictions and the CNAs communicated with each other how much they served so the CNA assigned would be able to document the amount consumed at the end of the meal for residents on fluid restrictions. CNA45 stated there was a paper document in which they recorded fluid intake for each resident on a fluid restriction. She stated the amount per meal that was to be served was listed on the document.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure an as needed (PRN) antipsychotic medication order was limited...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure an as needed (PRN) antipsychotic medication order was limited and prescribed for only 15 days for R43, one of five residents reviewed for unnecessary medications. Findings: Review of the facility demographic sheet revealed R43 was admitted on [DATE]; diagnoses included dementia with behavioral disturbance. Review of Current Orders in the Electronic Medical Record (EMR) included, Quetiapine Fumarate [an antipsychotic medication] Oral Tablet 25 MG (Quetiapine Fumarate) Give 25 mg by mouth as needed for treat certain mental/mood disorder related to UNSPECIFIED DEMENTIA, UNSPECIFIED SEVERITY, WITH OTHER BEHAVIORAL DISTURBANCE (F03.918). The order was date 5/11/2023. Review of the Consultant Pharmacist's recommendation dated 06/30/23 read, We recommend: Discontinue unused PRN Seroquel [generic med is Quetiapine Fumarate] (not used in last 2 months). Note: Patient is high fall risk. In the Follow-Through column it read, note written to physician and hand writing below that read, I concur if [no] use in 2 months would discontinue PRN quetiapine. During an interview on 09/13/23 at 03:12 PM, the DON was asked about the PRN antipsychotic and the pharmacist's recommendation on 06/30/23. She stated, I had questioned that myself, but it was the doctor's order. A handwritten order by the physician dated 08/02/23 read, Monitor PRN use of Quetiapine x [times] 2 months if no use may DC [discontinue]. When asked if she was aware of the regulation limiting PRN orders she stated she was not aware of the regulation before today. Review of facility policies titled Medication and treatment Orders dated 07/2016 and Use of Psychotropic Medications Behavioral Monitoring dated 02/2017 did not address the ordering of PRN antipsychotic medications.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident 45: Review of the facility demographic sheet revealed R45 was admitted on [DATE]. Diagnoses included dementia. A quarte...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident 45: Review of the facility demographic sheet revealed R45 was admitted on [DATE]. Diagnoses included dementia. A quarterly MDS dated [DATE] revealed R45 was severely cognitively impaired with a BIMS score of 6, with continuously present disorganized thinking and inattention. Review of progress notes revealed an Incident Note for 06/26/23 20:45 which described an incident where R45 became agitated and combative during a shower, attempting to remove the transfer sling used to safely transfer from toilet to a shower chair, and striking out at staff. Review of Facility Reported Incident (FRI) AZ00197968 the facility was notified of an allegation of abuse during the 06/26/23 incident on 06/28/23 at approximately 1:25 PM, and the allegation was then reported to CMS 32 minutes later. Included in the FRI was a facility investigation, which revealed an interview was conducted with staff 41 on 06/29/23. It read that staff 41 was asked if they were aware of the reporting times, and that an Administrator was on call at times for reporting to. Staff 41 responded, 'No, I didn't know.' During an interview with the Director of Nursing (DON) and the Quality Assurance (QA) nurse on 09/14/23 at 10:28 AM, they described that staff who witness or identify an allegation of abuse, neglect, or an injury of unknown origin are to notify the resident's representative, the physician, the administrator, and CMS. The DON stated, They know they should call us and walked the surveyor to the nurses' station and showed the surveyor a large, laminated sign with contact information for notifying both CMS and administrative personnel on call. Attempted to interview staff 41 on 09/14/23 at 6:51 PM via phone. Staff 41 did not answer the phone and did not return the call before the survey exit. This deficiency was cited based on complaint intakes# AZ00196425, AZ0002000733, AZ002000734 and AZ00197968. Based on interview, record review, and review of the facility's policy, the facility failed to report misappropriation of personal property, injuries of unknown source, and allegations of abuse to their administrator and/or the Centers for Medicare & Medicaid Services (CMS) immediately, but not later than two hours for four of 11 sampled residents reviewed for abuse/neglect and injuries of unknown injuries (Resident (R)17, R22, R99 and R45). Failing to report timely has the potential to delay facility actions to protect residents from further potential abuse while the allegation is investigated. Findings include: Review of the facility's policy titled, Abuse and Investigation and Reporting, revised 06/15/23, revealed, . has developed the Elder Abuse Policy. to prohibit abuse, neglect, involuntary seclusion, corporal punishment, and misappropriation of property. 7 Components of Abuse Prevention. 4. Identification: The facility will identify events such as bruising of residents, occurrences, patterns, and trends that may constitute abuse. 7. Reporting/Response. The facility must ensure that all alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of resident property are reported immediately. Resident 17: Review of the facility's Internal Investigation report for misappropriation of resident property involving R17 dated 06/06/23 revealed an allegation/ incident, The Finance Office [FO47] had written a letter with concern on an issue and it was directed to the Activity Supervisor (AS6) regarding the Activities Assistant (AA49). The letter was dated 05/25/23. The letter stated that, at approximately 1415 [2:15 PM] today, R17 [by name] came to my office and requested for $45.00 of his personal funds to help Staff 49 [by name] fix a flat tire. He said she asked for the funds . During an interview on 09/14/23 at 2:11 PM, the Quality Assurance and Program Improvement Registered Nurse (QAPIN 37) was asked why the misappropriation was not reported immediately. Staff 37 stated, Staff are supposed to report any abuse to nursing administration. That did not happen. It was not reported to us until 06/01/23. Resident 22: During the group meeting on 09/14/23 at 2:45 PM, R22 reported that she did not like how some staff talked to her. R22 stated that some have a harsh tone, and she has informed a Certified Nursing Aide (CNA) that they were not to talk to them like that. R22 stated that the last incident was two nights ago, during the night shift. R22 also stated that she asked the CNA to cover her up, and the CNA talked to her in a harsh verbal manner. R22 further stated she was lying on her side with the lights off, and the CNA was behind her, so she did not know who the CNA was. R22 stated that she reported this incident to a CNA today but not to a nurse, and/or administrative staff. The Social Service Coordinator (SSC) was present in the meeting and confirmed that R22 brought up this concern during her care plan meeting this morning. The SSC stated that she must write it up and report it to the Director of Nursing (DON). On 09/14/23 at 3:34 PM, the surveyor reported this incident of alleged abuse to the QAPIN37, and she confirmed that she knew nothing about the incident. Review of R22's facility provided undated admission Record revealed the resident was re-admitted to the facility on [DATE]. Review of R22's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 08/14/23 revealed the facility assessed R22 to have a Brief Interview for Mental Status (BIMS) score of 12 out of 15, which indicated the resident was moderately cognitively impaired. During an interview on 09/15/23 at 9:30 AM, the SSC stated that she needed to type up R22's complaint; however, she believed that the DON was already aware of the incident. The SSC stated that during the resident's care plan meeting on 09/14/23 at 9:00 AM, R22 brought up that a CNA from night shift was being rough with her when putting on her clothes. The SSC also stated that the CNA was standing behind her so she could not tell who the CNA was and that she did not tell the nurse. The SSC further stated that R22 told her during the care plan meeting she was here for care and did not want to be treated like this. The SSC confirmed that this would be considered an allegation of abuse; however, was unsure of the reporting timeframe. Interview with Centers for Medicare & Medicaid Services (CMS) survey team leader on 09/14/22 at 5:00PM, confirmed that CMS had received the notification of the allegation on 09/14/23 at 4:03PM. Resident 99: Review of R99's facility provided undated Face Sheet revealed R99 was admitted to the facility on [DATE]. Review of an Incident Note dated 09/13/23 at 7:28 AM written by Licensed Practice Nurse (LPN)33, provided by the facility revealed Resident [R99] reported CNA [name of CNA96] for being too rough with her this morning getting dressed. Review of R99's Nursing Progress Note dated 09/15/23, provided by the facility revealed Writer send resident [sic] hospital for further evaluation due to right wrist pain three out of 10 level. Resident reported staff being too rough when getting up three days ago. During an interview on 09/15/23 at 11:30 AM, QAPIN37 confirmed that she was aware of the allegation of abuse; however, did not report it to CMS on 09/13/23, which indicated the allegation was not reported timely. Interview with CMS survey team leader on 09/14/22 at 5:00PM, confirmed that CMS had received the notification of the allegation on 09/15/23 at 11:51AM.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident 45: Review of the facility demographic sheet revealed R45 was admitted on [DATE]. Diagnoses included dementia. A Quarte...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident 45: Review of the facility demographic sheet revealed R45 was admitted on [DATE]. Diagnoses included dementia. A Quarterly MDS dated [DATE] revealed R45 was severely cognitively impaired with a BIMS score of 6, with continuously present disorganized thinking and inattention. Review of progress notes revealed an Incident Note for 06/26/23 20:45 which described an incident where R45 became agitated and combative during a shower, attempting to remove the transfer sling used to safely transfer from toilet to a shower chair, and striking out at staff. Review of Facility Reported Incident (FRI) AZ00197968 revealed a staff member reported LN15 was physically aggressive toward R45 on the evening of 06/26/23. The facility investigation revealed all staff involved were brought in and interviewed on 06/28/23 and 06/29/23. The Interdisciplinary Team (IDT) investigation included an assessment of R45, attempted interview with R45, record review, staff interviews and a root cause analysis. Under the section headed List any protective measures put in place to ensure that further potential abuse, neglect, exploration, or mistreatment does not occur while the investigation is in the process actions listed did not include removing staff alleged to have abused R45 from further care while the investigation was in progress. The investigation concluded on 06/30/23 that the allegation was not validated. Interviewed LN15 on 09/13/23 at 7:52 PM. LN15 recalled the allegation and the facility investigation. When asked if she continued to work with R45 during the investigation she stated she did, though, I didn't assist with [R45's] shower. She added she expected to be suspended during the investigation however was not. During an interview with the DON and QAPIN37on 09/14/23 at 10:28 AM they described the investigative process which involved reviewing incident reports filed by staff, reviewing the medical records and facility documents, interviewing staff and residents, writing up a report to submit to the CEO and CMS. When asked if the alleged abuser continued to work during an investigation the DON stated, We would ask them to leave. When asked if LN15 continued to work during the investigation the DON and QAPIN37 said they would have look back to verify. During a follow up interview with the DON and QAPIN37 on 09/14/23 at 3:12 PM, the staff schedule for June 2023 was concurrently reviewed. The schedule revealed LN15 worked on 6/27, and 6/28 during the investigation. They confirmed LN15 worked 2 days before the conclusion of the investigation on 6/30/23. This deficiency was cited based on FRI intakes# AZ00196425, AZ00196438, AZ00197968, AZ00199534, AZ00200141. Based on interview, record review, and review of the facility's policy, the facility failed to investigate an injury of unknown origin for one resident (Resident (R) 1) of four residents reviewed for injury of unknown origin. In addition, the facility failed to implement their abuse policy and take steps to protect residents from the potential of further abuse by removing the alleged perpetrator from resident care, pending investigation for four residents (R3, R16, R17 and R45) of 11 residents reviewed for abuse. This failure had the potential to contribute to further abuse or psychosocial harm for residents. Findings include: Review of the facility's policy titled Abuse Policy revised 12/02/21 revealed, Policy.facility practices (b) to prohibit abuse, neglect, involuntary seclusion, corporal punishment, and misappropriation of property. 7. Components of Abuse Prevention. 5. Investigation: The facility will investigate different types of incidents and identify the staff member responsible for investigation of alleged violations, i.e , mistreatment, neglect abuse, injuries of unknown source and misappropriation of resident policy. Protection: How the facility will protect the residents from harm during investigation: a. The facility will ensure that alleged violation involved reported to the administrator of the facility and to the other official in accordance with state law through established procedures immediately. b. Alleged violations thoroughly investigated. within five (5) days. Under Protocol for Alleged Instances of Abuse it read, All alleged violators (employees) shall be placed on administrative leave with pay by the immediate supervisor(s) per CHN P&P. Resident 1: Review of the facility's Incident Witness Report Form dated 09/01/23, the facility's investigation of R1's injury of unknown origin was requested. There was no other documented evidence that indicated a thorough investigation was completed by the facility. Review of R1's undated resident Profile, located under the Profile tab of the electronic medical record (EMR), revealed R1 was admitted to the facility on [DATE]. Review of R1's quarterly Minimum Data Set (MDS) with an assessment reference date (ARD) of 07/11/23, located under the MDS tab of the EMR, revealed the facility assessed R1 to have a brief interview for mental status (BIMS) score of three out of 15 which indicated the resident was severely cognitively impaired. Review of R1's Progress Notes dated 09/01/23 at 3:32 PM, located in the resident's EMR under the Progress Notes tab revealed Injury of unknown cause (bruise/ edema > Rt. [right] 4th distal finger)- writer rec'd [received] report from CNA [Certified Nursing Assistant] at approx. [approximately] 1420 [2:20 PM] hrs. [hours] that this morning when she toileted resident [by name] there was nothing wrong with his fingers, then after lunch she was toileting him again when she noticed that the tip of his Rt [right]. 4th finger was bruised. No reports of injury. Cause unknown. Resident W/C [wheelchair] bound, unable to propel his W/C indep. [independently] Rt. 4th distal finger with bruising, sl. Edema. Skin intact. Resident nods 'Yes' when asked if 'It hurts'. During an interview on 09/12/23 at 1:05 PM, Certified Nursing Aide (CNA85) was asked about R1's therapy on 09/01/23. CNA 85 stated, He did have therapy that day. He did his exercises and there was nothing unusual or different done. He gets passive range of motion. I didn't notice anything different or any injury. During an interview on 09/12/23 at 1:13 PM, Licensed Practical Nurse (LPN 65) was asked if she could recall the incident. LPN65 stated, After lunch one of the girls said he was toileted in the morning and there was a bruise on his right finger. There was no injury reported from the previous shift. She was asked what the process was to get the incident investigated. LPN65 stated, An Incident Witness Report Form is filled out and the form is placed in a tray for the Quality Assurance and Program Improvement Registered Nurse (QAPIN37). She comes by every morning and picks the forms up and she does the investigations. During an interview on 09/12/23 at 1:45 PM, CNA71 was asked what she recalled of the incident. CNA71 stated, I worked with him that day. I toileted him in the morning and he had restorative therapy. After lunch, I toileted him again and I noticed his finger. I told the nurse and filled out the incident form. CNA71 was asked if she had any idea of how it could have happened. CNA71 stated, He sometimes will reach out at things or even fidget with his wheelchair. During an interview on 09/14/23 at 2:20 PM, QAPIN37 was asked about why an investigation was not completed for this incident. QAPIN37 stated, We did not know about the incident. The charge nurse did not let us know about the incident. The process is that the charge nurse should let the Director of Nursing (DON) or myself know by phone or text. There is always someone on call to notify. Usually, we discuss at the morning stand up meeting. QAPIN37 was asked if there was an Abuse Coordinator that these incidents can be reported to. QAPIN37 stated, No. Resident 3: Review of the Transfer and Discharge form provided by the DON, revealed R3 was admitted to the facility on [DATE]. Review of a Facility Investigation Report, dated 06/07/23 at 3:35 PM provided by the DON revealed, a written statement by CNA 67 which showed, .Rsd [resident] has been in a state of confusion and on her way back from activities, [sic] I told her I was going to toilet her. I drove her w/c [wheelchair] in RR [resident room], was going to lock her wheels and Rsd swung at me. I stopped and asked activity director [name withheld] to witness me. While [name withheld] and I were in RR, Rsd refused my help and accused me of hitting her. I reassured her many times it wasn't me and I didn't hit her, but she kept telling [name withheld] I hit her in the face, which was false. So, I just supervised her to use the bathroom . Review of the Facility Investigation Conclusion Summary, dated 06/13/23 revealed, .Shortly after the alleged abuse was made, the SSC [Social Services Coordinator] and QAPIN 37 interviewed the resident on the incident. During the interview, the resident did not recall the initial allegation she made against a CNA. She did, however, begin talking about a 'a lady' how she was mean and mentioned a name none of which are the names of staff employed at the facility. She then went on to talk about fighting with this woman and when asked when the incident she was referring to occurred, she stated just now by the door. The interview was inconsistent and inconclusive to the alleged abuse. When asked if the resident was helped to the bathroom, the resident stated, she never went to the bathroom with me. The resident stated the staff's name was [name withheld] and described her. The description does not match CNA67. In addition, the Facility Investigation Conclusion Summary, revealed, .The resident did not have any injuries consistent with the alleged abuse accusation as well. No new injuries were observed to the resident's facial area. No redness, swelling, bruises, scratches, etc. Small red colored discoloration noted to forearms, but this is not a new skin finding for the resident. The CNA also did not have contact with the resident right before she first approached her to take her to the restroom to toilet. The resident was in the afternoon activity prior to the CNA approaching her. Both staff involved during occurrence of the incident were interviewed. No physical harm or hitting occurred or was witnessed. Allegation of abuse was not validated . Review of R3's quarterly MDS assessment located in the MDS tab of the EMR with an ARD of 07/02/23 revealed, a BIMS score of five out of 15 which indicated that R3 was severely cognitively impaired. , had fluctuating inattention and disorganized thinking and had hallucinations and delusions. During an interview on 09/11/23 at 10:15 AM, R3 was observed seated in her room, in her wheelchair, looking out the window. R3 was asked if she remembered an incident where she may have been hit by one of the CNAs. R3 stated she did not remember. During an interview on 09/13/23 at 1:34 PM, LPN 65 was asked if she was the nurse on duty at the time of the alleged allegation of abuse with R3 and CNA67. LPN65 stated, Yes, that is my name and signature on the bottom of the investigation summary. LPN65 was asked what you should do when a staff member tells you about an abuse allegation with a resident. LPN65 stated, I would have gone down there and see if the resident was okay. If the resident said that the CNA hit her, then I would remove the CNA from the floor and report it to the SSC, DON, and QAPIN. LPN65 was asked if an assessment of the resident's physical and mental condition, at the time of the allegation was documented in the progress notes. LPN 65 stated, Yes, it should be in the progress notes and no I did not document anything regarding the allegation. LPN65 was asked if alert charting-every shift charting for a change in condition, was started to determine if R3 had sustained any latent psychosocial harm or had any further behaviors. LPN65 stated, No, but it should have been. LPN65 was asked if after CNA 67 told her about the abuse allegation if she went and assessed the resident and removed the CNA from the floor. LPN65 stated, I don't remember. During an interview on 09/14/23 at 11:51 AM, QAPIN37 was asked if CNA67 had been removed from the floor pending the investigation after the allegation of physical abuse. She stated, No. QAPIN37 stated, After looking at the camera footage, CNA67 had no contact with the resident who was coming back from activities. When CNA67 saw her, she told R3 that she would take her to the bathroom. When she had taken her into the bathroom, and tried to assist with her brief, R3 had a 'mind shift' and became combative stating CNA67 had hit her. QAPIN37 was asked if CNA67 had been alone in the bathroom with R3 prior to obtaining a witness. The QAPIN37 stated, Yes. Resident 16: Review of the FRI Investigation dated 08/11/23, provided by the facility revealed [R16's son] visited, and she gave her son $40.00 cash. The SSC counted R16's remaining balance and there was only $20.00 left. R16 had checked out $100.00. The SSC asked R16 what she did with the money, and she stated she gave it to a little girl with short hair for helping her. R16's son had asked SSC who she gave the money to, and the SSC stated she does not know but will find out. Unit Aide (UA) was standing by the door and said, she gave it to me. The SSC asked the UA to come into her office to discuss the matter further. Review of the investigation revealed, Immediate Actions Taken: 1. The incident occurred in front of a family member so the SSC told the UA to come into her office so they can discuss the matter. 2. The SSC went over resident rights with UA and reminded the UA that we cannot accept money from the residents. 3. UA instructed that if residents offer money, it must be reported to the charge nurse or social service and the money also needs to be given to them as well so it can be returned to the resident. 4. The charge nurse, interim DON, and Quality Assurance and Performance Improvement (QAPIN37) nurse were all notified. List any protective measures put in place to ensure that further potential abuse, neglect, exploitation, or mistreatment does not occur while the investigation is in process: 1. Staff are reminded that they are not to accept money from residents in exchange for the care they provide. 2. The resident's money was counted and given back to her with the amount she had left. 3. The UA was instructed she cannot accept money from here on out from this resident or any other resident in the facility. The UA was written up. In depth assessment of the event/situation and a root cause analysis [completed by an interdisciplinary team (IDT)]: List the items reviewed by IDT (should include care plan prior to the event, relevant witness statements/reports from both staff and resident as well as progress notes, assessments, or other relevant medical records: 1. Progress notes 2. Staff interview 3. Money withdrawal receipt 4. Incident report IDT meeting and time: 08/11/23 1. Describe what happened (during the event): 1. Discussed the incident 2. Identified staff and residents involved 3. Reviewed documents 2. Identify contributing factors: 1. Easily forgetful with memory loss 2. Residents appreciate the staff and their work 3. Staff not following policies and procedures 4. Large amount of money issued to the resident ($100.00) 3. Identify the root causes: No evidence of root causes IDT recommend the following changes in facility procedures of a plan of care: 1. No changes, staff need to be reminded that it is already company policy not to take monetary donations or gifts from the residents. 2. A witness is needed when money is given to the resident from the finance office. 3. IDT recommends periodic checks on resident funds that are dispersed. For example, counting the resident's remaining money with a witness and keeping a log of what was spent and how. Actions taken: 1. The staff involved was interviewed 2. The money that the resident gave the staff member was returned to the resident with the SSC as a witness. The staff member returned $20.00 total, two $10.00 bills. 3. The staff member was issued a written warning and talked to them about not accepting money from residents. Conclusion Summary: Based on the documents reviewed and the findings: The resident checked out $100.00 on 08/09/23 from the finance office. On 08/11/23, the resident was seen giving money to a visitor, her son. The SSC worker was going in to visit with the resident and saw her give money to her son and asked how much was given to the son. $40.00 was counted and given back to the son. The SSC counted the remaining balance and found $20.00 left so she asked what she did with the money, and she stated she gave it to a little girl with short hair for helping her. The UA was standing by the door and stated, she gave it to me. The UA stated that the resident gave her $20.00 on Wednesday, 08/09/23. When interviewing the UA, she said that she was given the money on Wednesday, two $10's and she put it in her pocket and forgot all about it. She stated she forgot to give it to the nurse and got busy on the floor and forgot about the money. The UA was aware that staff should not accept money from residents in exchange for care and she just forgot. The money was given to the UA by the resident, which was $20.00, and was returned on 08/11/23. The UA returned two $10.00 bills and the SSC witnessed the pay back to the resident. The allegation was validated and the five-day summary to CMS was 08/17/23. Review of R16's Receipt for Petty Cash dated 08/09/23, provided by the facility revealed $100.00 was the withdrawal amount by R16. The receipt was signed by the business office, witnessed by the UA, and the resident gave her right thumb print. Review of Interview with UA document dated 08/16/23, provided by the facility revealed She [R16] gave me money on Wednesday. Thursday I was off. She gave me two $10.00 bills. I put it in my pocket and forgot all about it. I was doing my 30-minute and I checked on her. [R16] told me to come to her in Navajo and gave it to me. I did not ask for the money. [R16] said it was for helping her. [I] Gave it back to [R16] on Friday, 08/11/23. I gave her two $10.00 bills. I am aware that we are not supposed to accept gifts. [R16] had a money envelope, but it looked like she had a lot in there. [R16] only gave me two $10.00 bills though. Review of R16's undated admission Record provided by the facility revealed R16 was re-admitted to the facility on [DATE] with diagnoses which include dementia. Review of R16's quarterly MDS with an ARD of 06/17/23 revealed the facility assessed the resident to have a BIMS score of four out of 15, which indicated the resident was severely cognitively impaired. Review of R16's Progress Note dated 08/11/23, provided by the facility revealed [R16] was given $100.00 on Wednesday [08/09/23] at 8:13 AM, per finance. [R16] gave her son $40.00 when he visited this afternoon. [R16] had $20.00 (four five bills) in her purse. I asked [R16] where is the rest of your money? [R16] stated I gave it to a little/short girl with short hair for taking care of me. I informed [R16] we cannot accept money from residents. We get paid from here already to take care of you guys. I did inform the family that I would write it up and we would look into it, we would be able to look at cameras and see who went into her room and ask. A unit aide (UA) was standing at the door, and she stated: 'It was me; she gave it to me yesterday'. I wrote it up and forwarded it to the DON and QA[QAPIN37]. I informed [R16] she cannot offer her cash to staff. That money is to be utilized for her needs. Interview on 09/12/23 at 4:00 PM with R16 with the Activities Director, who was the interrupter, revealed R16 stated that she withdrew $200.00 to help with gas to attend her son's funeral, who passed around one month ago. R16 stated that she gave the money to a staff member for safe keeping, thinking she may lose it. R16 did not remember the staff member she gave it to. Continued interview revealed when R16 attended her son's funeral, she got all the money back. R16 stated that she returned with $20.00 left over. R16 also stated staff have never asked for money in return for taking care of her. During an interview on 09/13/23 at 1:25 PM, the UA stated R16 gave her $20.00 dollars on 08/09/23 without asking for the money. The UA stated she put the money in her pocket and forgot about it and she was off the next day. Continued interview revealed when she returned on 08/11/23, a family member was visiting R16 and was present when the SSC was counting R16's money. The UA stated R16 had withdrew $100.00 dollars and her family was concerned about her not having all her money and that was when she spoke up and told the SSC that R16 had given her two ten-dollar bills on 08/09/23. The UA confirmed that she has been educated on the facility's policy and staff are not to accept any money from the residents. The UA also confirmed that she was not suspended during the investigation and that she continued to work providing care to residents. Interview with Counting tech/biller 47 on 09/13/23 at 1:55 PM, revealed R16 had come to her for money, and confirmed that she withdrew $200.00 on 07/06/23 for her son's funeral. Review of untitled documentation provided by the facility dated 07/01/23-08/31/23 revealed on 08/09/23, R16 took out $100.00 from her account. Interview with the QAPIN37 on 09/13/23 at 3:35 PM, revealed on 08/11/23, R16's son was visiting with R16, and the SSC who is no longer here at the facility, went down to speak with R16. Continued interview revealed R16's son was observed getting money from R16. The QAPIN37 stated R16 gave her son $40.00, and the SSC counted the remaining money and R16 had $20.00 left. QAPIN37 also stated R16 had taken out $100.00 from her facility account and confirmed that R16 was missing $40.00. It was determined the UA had taken $20.00 from R16. QAPIN37 confirmed that the UA was not suspended during the time of the investigation. Continued interview revealed during an investigation, the staff were to be suspended per the facility policy and confirmed that the UA worked on 08/11/23, 08/12/23, and 08/14/23. However, confirmed that she did not interview the UA until 08/16/23. Review of [name of facility] schedule dated August 2023, provided by the facility revealed the UA worked on 08/11/23, 08/12/23, and 08/14/23. Resident 17: Review of R17's undated admission Record, located in the EMR, under the Profile tab, revealed the resident was admitted to the facility on [DATE] with a primary diagnosis of disorder of the prostate. Review of R17's quarterly MDS with an ARD of 07/27/23, located in the resident's EMR under the MDS tab revealed the facility assessed the resident to have a BIMS score of 13 out 15 which indicated the resident was cognitively intact. Review of the facility's investigation dated 06/06/23, provided by the facility, indicated an Allegation/Incident: The finance Officer [FO47] had written a letter with concern on an issue and it was directed to the Activity Supervisor (AS6) regarding the Activities Assistant (AA49). The letter was dated 05/25/23. The letter stated that, at approximately 1415 [2:15 PM] today, R17 [by name] came to my office and requested for $45.00 of his personal funds to help AA49 [by name] fix a flat tire. He said she asked for the funds. The investigation did not note whether AA49 was suspended during the investigation. Review of the activities schedule for the time frame of the incident on 05/23/23 and the following week when the investigation was worked on, revealed AA49 was still working in the activities department. During an interview on 09/14/23 at 11:15 AM, AA49 was asked if she was placed on suspension or leave during the investigation. AA49 stated, No. I remained working. During an interview on 09/14/23 at 2:11 PM, QAPIN37 was asked why the staff member was permitted to keep working during the investigation. QAPIN37 stated, It was the recommendation to have Staff 49 placed on leave, but the Chief Executive Officer (CEO) denied it. During an interview on 09/15/23 at 9:13 AM, the CEO was asked why he allowed the staff to continue working during the investigation. The CEO stated, We don't have the staff to allow them to be off. The Nation will not allow the staff to be let go. It is beyond my control. Usually, staff are given four chances before they are let go. This staff did pay the money back. I was going to pay it back if she did not.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. R36 Review of R36's demographics on facility Transfer/Discharge Report revealed the facility admitted R36 on 04/21/21. Review...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. R36 Review of R36's demographics on facility Transfer/Discharge Report revealed the facility admitted R36 on 04/21/21. Review of the Census tab in the EMR revealed R36 was on Hospital Paid Leave from the facility between 07/28/23 and 07/31/23. Review of R36's hospital Inpatient History & Physical dated 07/29/23 in the EMR under the Misc tab revealed EMS was called and transported R36 to the hospital emergency room for low oxygen levels and nausea and vomiting. The emergency room evaluation showed pulmonary emboli and R36 was admitted for treatment. A request for the discharge notices for R36's discharge to the hospital on [DATE] was made on 09/14/23. The discharge notices were not provided as of the survey exit. Review of R36's Progress Notes located in the resident's EMR under the Progress Notes tab revealed R36 was sent to the hospital on [DATE]. Review of R6's EMR revealed no documented evidence that written notification regarding R36's transfer to the hospital was given to the resident, representative. During an interview on 09/12/23 at 1:41 PM, Social Services Coordinator (SSC) stated the facility notified residents' families/responsible parties of emergent discharge to the hospital by phone; however, no written copy of the discharge notice was provided to them. SSC stated the discharge notice was faxed to the resident's case manager when a resident was hospitalized . During an interview on 09/12/23 at 2:06 PM, Licensed Nurse (LN) 65 described the process nurses completed when transferring a resident to the hospital. She stated they wrote a report on the Transfer/Discharge report for the hospital staff receiving the resident. When asked about written notification to the resident and/or family she stated chart verbal notification under the progress notes. During an interview on 09/14/23 at 2:00 PM, the Quality Assurance and Program Improvement Nurse (QAPIN) stated the facility notified the resident and family verbally about discharge to the hospital; however, a written discharge notice was not given to them. During an interview on 09/14/23 at 3:14 PM, the Director of Nursing (DON) was asked about written notification to the representative and the Ombudsman. The DON stated, I was not aware that it was not being done. When I was here before a form was developed to send to the ombudsman and representative, but it is no longer being used. During an interview on 09/15/23 at 12:56 PM, the Director of Nursing (DON) stated, We do not give a transfer notice when residents go to the hospital. Review of facility policy Transfer or Discharge, Emergency dated 08/2018 read in pertinent part, 2. If a resident exercises his or her right to appeal a transfer of discharge notice he or she will not be transferred or discharged while the appeal is pending, unless the failure to discharge or transfer would endanger the health or safety of the resident or other individuals in the facility. - it did not address how the resident or their representative would be notified of their rights. Additionally, it read, 4. Should it become necessary to make an emergency transfer or discharge to a hospital or other related institution, our facility will implement the following procedures: . e. Notify the representative (sponsor) or other family member . - It did not address how that notification should occur. Based on interview and record review, the facility failed to ensure the resident and/or the resident representative was provided with written transfer notices upon emergent transfer to the hospital for four out of five residents reviewed for hospitalization (Resident (R)15, R6, R298, and R36) out of a total sample of 17 residents. This had the potential for Residents and/or their representative to be unaware of their rights. Findings include: 1. Review of R15's undated Transfer/Discharge Report provided by the facility revealed R15 was admitted to the facility on [DATE]. Review of R15's annual Minimum Data Set (MDS) with an assessment reference date (ARD) of 05/29/23 in the electronic medical record (EMR) under the MDS tab revealed the facility assessed R15 to have a brief interview for mental status (BIMS) score of three out of 15 which indicated the resident was severely cognitively impaired. Review of R15's hospital Discharge Summary dated 06/16/23 in the EMR under the Misc tab revealed EMS [emergency medical services] was called and R15 was hospitalized on [DATE] and discharged back to the nursing home on [DATE]. The reason for admission included low blood pressure of 87/54 and a low oxygen saturation level of 72%. R15 was transported via EMS to the hospital. Review of R15's hospital Discharge Summary dated 07/29/23 in the EMR under the Misc tab revealed EMS was called and R15 was hospitalized on [DATE] and discharged back to the nursing home on [DATE]. The reason for admission included, dyspnea, cough, hypotension (low blood pressure), altered mental status thought to have sepsis from aspiration pneumonia. Presented with fever, hypoxemia WBC [white blood cells] 30k [thousand], CXR [chest x-ray] with b/l infiltrates . R15 was transported via EMS to the hospital. A request for the discharge notices for R15's discharges to the hospital on [DATE] and 07/25/23 was made on 09/14/23. The discharge notices were not provided as of the survey exit. A review of Progress Notes and Social Services documentation from 06/16/23 - 09/12/23 revealed no documented evidence a discharge notice was provided to the resident or responsible party. 2. Review of R6's undated admission Record located in the resident's EMR under the Profile tab revealed R6 admitted to the facility on [DATE]. Review of R6's Progress Notes located in the resident's EMR under the Progress Notes tab revealed R6 was sent to the hospital on [DATE]. Review of R6's EMR revealed no documented evidence that written notification regarding R6's transfer to the hospital was given to the resident, representative. 3. Review of R298's undated admission Record provided by the facility, revealed R298 was re-admitted to the facility on [DATE]. Review of R298's Progress Note dated 07/08/23, provided by the facility revealed Certified Nursing Aide (CNA) reported that [R298's] left knee with an abrasion and discoloration. [R298's] left lower extremities (LLE) with large bluish discoloration to left calf/shin area. Review of R298's Progress Note dated 07/08/23, provided by the facility revealed, Daughter notified for sending [R298] for evaluation of LLE .to the emergency room (ER) . Review of R298's EMR revealed no documented evidence of a written transfer notification form being issued to the resident and resident representative.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review and policy review, the facility failed to ensure four out of five sampled residents reviewed f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review and policy review, the facility failed to ensure four out of five sampled residents reviewed for hospitalization out of a total sample of 17 residents (Resident (R) 15, R6, R298, and R36) were provided with bed hold notices upon emergent transfer to the hospital. Findings include: Review of the facility's Bed Hold Policy dated 09/2022 revealed, Upon admission and at the time a resident is allowed to transfer for hospitalization or for therapeutic leave, Social Service Coordinator shall provide the resident and a family member or legal representative with information concerning Dr Guy [NAME] Sr Care Home's bed-hold policy . When emergency transfers are necessary, the facility will provide the resident or representative with information concerning the facility's bed-hold policy within 24 hours of said transfer . 1. Review of R15's undated Transfer/Discharge Report provided by the facility revealed R15 was admitted to the facility on [DATE]. Review of R15's annual Minimum Data Set (MDS) with an assessment reference date (ARD) of 05/29/23 in the electronic medical record (EMR) under the MDS tab revealed the facility assessed R15 to have a brief interview for mental status (BIMS) score of three out of 15 which indicated the resident was severely cognitively impaired Review of R15's hospital Discharge Summary dated 06/16/23 in the EMR under the Misc tab revealed EMS [emergency medical services] was called and R15 was hospitalized on [DATE] and discharged back to the nursing home on [DATE]. The reason for admission included low blood pressure of 87/54 and a low oxygen saturation level of 72%. R15 was transported via EMS to the hospital. Review of the Facsimile Cover Sheet dated 06/14/23 and the Notice of Bed Hold Request form dated 06/14/23, both provided by the facility, revealed the Bed Hold Request form was faxed to the case manager by the previous Social Service Coordinator (SSC). There was no documented evidence the written Notice of Bed Hold Request was provided to R15 or her responsible party/family. Review of R15's hospital Discharge Summary dated 07/29/23 in the EMR under the Misc tab revealed EMS was called and R15 was hospitalized on [DATE] and discharged back to the nursing home on [DATE]. The reason for admission included, dyspnea, cough, hypotension (low blood pressure), altered mental status thought to have sepsis from aspiration pneumonia. Presented with fever, hypoxemia WBC [white blood cells] 30k [thousand], CXR [chest x-ray] with b/l infiltrates . R15 was transported via EMS to the hospital. 2. Review of R6's undated admission Record located in the resident's EMR under the Profile tab revealed the resident was admitted to the facility on [DATE]. Review of R6's Progress Notes dated 09/01/23. located in the EMR under the Progress Notes tab revealed R6 was sent to the hospital on [DATE]. Review of R6's EMR revealed no evidence that the bed hold notice was given to the resident and resident representative when R6 was transferred to the hospital. 3. Review of R298's Face Sheet revealed R298 was re-admitted to the facility on [DATE]. Review of Progress Note dated 07/08/23 revealed Certified Nursing Aide (CNA) reported that R298's left knee with an abrasion and discoloration. R298's left lower extremities (LLE) with large bluish discoloration to left calf/shin area . Review of Progress Note dated 7/8/23 revealed Daughter notified for sending R298 for evaluation of LLE .to the emergency room (ER) . Further review of R298's medical record revealed no evidence of a written bed hold policy given to the resident or resident representative. Interview with the Director of Nursing (DON) on 09/15/23 at 08:30 AM, she said that nurses verbally contact the family, it is social services that contact the case manager. Confirmed that when she looked, there was no written bed hold policy in R298's medical record for the transfer to the hospital on [DATE]. 4. Review of R36's demographics on facility Transfer/Discharge Report revealed the facility admitted R36 on 04/21/21. Review of the Census tab in the EMR revealed R36 was on Hospital Paid Leave from the facility between 07/28/23 and 07/31/23. Review of R36's hospital Inpatient History & Physical dated 07/29/23 in the EMR under the Misc tab revealed EMS was called and transported R36 to the hospital emergency room for low oxygen levels and nausea and vomiting. The emergency room evaluation showed pulmonary emboli and R36 was admitted for treatment. A request for the bed hold notice for R36's discharge to the hospital on [DATE] was made on 09/14/23. The notice was not provided as of the survey exit. Review of R36's Progress Notes located in the resident's EMR under the Progress Notes tab revealed R36 was sent to the hospital on [DATE]. Review of R6's EMR revealed no documented evidence that written bed-hold notification regarding R36's transfer to the hospital was given to the resident, and/or representative. During an interview on 09/14/23 at 2:35 PM, the Social Service Coordinator (SSC 51) was asked if she sends written bed hold notice to the resident and resident representative. SSC 51 stated, I send a bed Hold form to the Case Manager, but I have not given a bed hold form to the family or resident. During an interview on 09/14/23 at 2:47 PM, Licensed Practical Nurse (LPN90) was asked if a written bed hold was sent with the resident with the resident when transferred to the hospital in case of admission. LPN 90 stated, I don't send a bed hold because we don't know if they will be admitted or not. If they are admitted , then I put that into the EMR, and the Social Services will do the bed hold.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Review of the facility demographic sheet revealed R42 was admitted on [DATE]; diagnoses included history of left artificial h...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Review of the facility demographic sheet revealed R42 was admitted on [DATE]; diagnoses included history of left artificial hip joint, unsteadiness of feet, and lumbar region intervertebral disc degeneration. Observed R42 sitting in a wheelchair in the common area of the Men's Household on 09/11/23 at 09:39 AM, 09/12/23 at 8:45 AM, and on 09/14/23 at 10:54 AM. Observed R42 propelled the wheelchair independently by using their feet and pulling themselves along the hallway handrail. During an interview on 09/14/23 at 1:03 PM CNA45 confirmed she was familiar with R42. She stated R42 required stand-by assistance with transfers, had full range of motion. She added that R42 did require assistance with dressing the lower body, due to unsteady gait only. Review Quarterly MDS dated [DATE] revealed R42 had no impairment of functional range of motion of the lower extremities. Review Quarterly MDS dated [DATE] revealed R42 had functional impairment of the range of motion of both lower extremities. Review of Care Plan focus for Activities of Daily Living (ADL) initiated on 10/29/22 revealed R42 had a self-care performance deficit related to Limited Mobility, Limited ROM and recently (sic) left hip surgery done r/t [related to] periprosthetic femur fracture. Interventions for dressing and transfers indicated R42 required limited assistance by one staff member. On 09/13/23 at 1:29 PM RN29 confirmed she became the MDS Coordinator three and half weeks ago, and her training was interrupted by the prior MDS coordinator going out on leave suddenly. She stated she was doing the best she could with self-directed resources. During a subsequent interview on 09/14/23 at 1:17 PM confirmed she was familiar with R42. She stated R42 was able to transfer himself and had full range of motion, Based on my personal assessment. She confirmed that R42 did have hip surgery following a fall in late 2022, when asked if R42 use to have a limitation in range of motion. When asked if the May 2023 assessment was inaccurate, she stated, I would say so, yes. 5. Review of the facility demographic sheet revealed R43 was admitted on [DATE]; diagnoses included dementia with behavioral disturbance, and depression. Review of the Quarterly MDS dated [DATE] Section N - Medications revealed the facility recorded R43 received an Antipsychotic medication, an antidepressant medication, and a hypnotic medication for 7 of the previous 7 days. Review of the July 2023 Medication Administration Record revealed a lack of medications in the antidepressant and hypnotic categories. An order for an antipsychotic medication, Quetiapine Fumarate, was present and ordered as needed. The MAR indicated no doses of the medication had been given during July 2023. During an interview on 09/13/23 at 3:31 PM the current MDS Coordinator, RN29, stated R43 was not on a hypnotic, antipsychotic, or antidepressant during the 7 day look back period in July 2023. When asked if the MDS was inaccurate she stated, Absolutely it is inaccurate. Based on observation, interview, record review, the facility failed to ensure the accuracy of Minimum Data Set (MDS) assessments for five out of 17 sampled residents (Resident (R) 24, R19, R3, R42, and R43), creating the potential for a lack of appropriate care and services. Findings include: Review of the facility's policy titled, Comprehensive Assessment and Care Planning dated 03/29/22 and provided by the facility revealed, Initially and periodically, NNHI (Navajoland Nursing Homes Inc) will conduct a comprehensive, accurate, standardized reproductive assessment of each resident's functional capacity. This assessment will provide the facility with the information necessary to develop a care plan and to provide the appropriate care and service for each resident. 1. Review of R24's undated Transfer/Discharge Report provided by the facility revealed R24 was readmitted to the facility on [DATE] with diagnoses including dementia, type two diabetes mellitus, and age-related physical debility. Review of R24's quarterly Minimum Data Set (MDS) with an assessment reference date (ARD) of 08/02/23 in the electronic medical record (EMR) under the MDS tab revealed the facility assessed R24 to have a brief interview for mental status (BIMS) score of 0 out of 15 which indicated the resident was severely cognitively impaired. Continued review of the MDS revealed R24 was noted to be 53 inches () tall or 4 feet (') 5. The annual MDS assessments with ARDs of 01/30/23 and the quarterly with an ARD of 05/23/23,documented R24's height as 53. Review of R24's Height Summary tab dated 11/20/17 - 01/23/23 in the EMR under the Vitals tab revealed four different heights for R24, showing up to a 5 and a ½ inch difference: -58 or 4'10 tall on 11/20/17 -57 or 4'9 tall on 01/15/20 and -52.5 or 4'4 1/2 tall on 08/11/22, 09/19/22, 11/08/22, and 01/03/23. During an observation on 09/14/23 at 09:40 AM, Certified Nurse Aide (CNA) 13 measured the height of R24 while she lay flat in bed. which was 60 inches or 5' tall; this was verified by the surveyor. During an interview on 09/15/23 at 09:17 AM, the MDS Coordinator stated dietary staff were responsible for entering heights of residents into the MDS. The RN29 stated a seven-and-a-half-inch difference (between 42.5 the recorded height and 60 the actual height) was a big discrepancy. During an interview on 09/15/23 at 1:12 PM, the Director of Nursing (DON) stated there was no facility policy on obtaining heights. The DON stated the MDS should be accurate and reflect the resident's actual height. 2. Review of the undated Transfer and Discharge form, provided by the DON revealed R19 was admitted to the facility on [DATE] with diagnoses which included degenerative disease of the nervous system, major depressive disorder, and anxiety. Review of R19's quarterly MDS assessment located in the MDS tab of the EMR with an ARD of 07/22/23 revealed the facility assessed R19 to have a BIMS score of 3 out of 15 which indicated resident was severely impaired in cognition for daily decision-making. The MDS further showed that R19 was understood when spoken to and was coded as able to understand what is said to her. During an interview on 09/13/23 at 2:50 PM, the QAPIN 37 was asked that if R19's MDS was coded that she could understand and be understood, why was her BIMS score staff assessed. The QAPIN37 stated, It is inaccurate. She is not able to be understood or understand. During an interview on 09/14/23 at 1:15 PM, the MDS Coordinator confirmed that Section B was coded inaccurately. 3. Review of the Transfer and Discharge form provided by the DON revealed, R3 was admitted to the facility on [DATE] with diagnoses which included Parkinson's disease (a progressive neurological disease), diabetes, and peripheral vascular disease. Review of R3's quarterly MDS assessment located in the MDS tab of the EMR, with an ARD of 07/02/23 revealed the facility assessed R3 to have BIMS score of five out of 15 which indicated she was severely cognitively impaired. The MDS for Section M0100 was not coded and left blank regarding pressure ulcers or skin conditions, however, was coded has having a stage two pressure ulcer that was facility acquired. Additionally, the MDS revealed Section N0450 was not coded for having been administered an antipsychotic medication, however, under Section N0410 was coded for having been administered an antipsychotic medication daily. During an interview on 09/14/23 at 1:09 PM, the MDS Coordinator stated, It's clearly a mistake. Her wound was not a stage two pressure ulcer but more of a deep tissue injury or a stasis ulcer. The MDS Coordinator also confirmed that Section N was coded inaccurately as the resident is not administered an antipsychotic medication.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected multiple residents

Based on interview, record review and policy review, the facility failed to ensure three of three Certified Nursing Aide (CNA)35, CNA67, and CNA96) completed the required training annually. Findings ...

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Based on interview, record review and policy review, the facility failed to ensure three of three Certified Nursing Aide (CNA)35, CNA67, and CNA96) completed the required training annually. Findings include: Review of the facility's undated policy titled Staff Development and Training from the personnel policy manual presented by the facility, revealed, 1. Employees are mandated to participate in job related training to enhance job performance, development and strengthen skills, and to keep current on specific developments and trends. 1. Review of User Learning document, provided by the facility revealed for Certified Nursing Assistant (CNA) 35 no evidence of completion of the required in-services for abuse, neglect, and exploitation; resident rights; dementia; infection control (IC); compliance; and Quality Assurance (QA). Further review revealed that Abuse, Neglect, and Exploitation training was due on 06/30/23, Protecting Resident Rights in Nursing Facilities self-paced was due 06/30/23, About Infection Control and Prevention was due 03/31/23, Communication and People with dementia was due 05/22/22, and Implementing QAPI Programs in Nursing Facilities was due on 08/31/23. Interview on 09/15/23 at 1:00 PM, QAPIN37 was unsure why CNA35 had not completed the required trainings. Interview on 09/15/23 at 2:00 PM, CNA 35 confirmed that these required in-services were not completed. CNA35 stated that she has informed QAPIN37 twice about the computer issues that she has encountered. 2. Review of CNA67's Employee File presented by the facility revealed a date of hire on 10/09/20. Further review of the training record for CNA 67 revealed she had not completed annual training in the past year for Abuse, Neglect and Exploitation, Care of Residents with Dementia, and Infection Control and Prevention. During an interview on 09/14/23 at 2:26 PM, the Quality Assurance and Program Improvement Registered Nurse (QAPIN 37) was asked about the training that has not been completed by CNA 67. QAPIN37 stated, Staff have been told at staff meetings, and are given reminders. I use to print out reports and show them. I created a schedule for the staff to get them completed, but they do not all follow it. 3. Review of User Learning document, provided by the facility dated 09/15/23 for CNA 96 revealed no evidence that the required in-services for abuse, neglect, and exploitation; IC; dementia; resident rights; compliance; and QA. Further review revealed About Infection Control and Prevention-due 03/31/23; Preventing, Recognizing, and Reporting Abuse-due 07/30/22; Abuse, Neglect, and Exploitation-due 06/30/23; Communication and People with dementia-due 05/22/22; Protecting Resident Rights in Nursing Facilities Self-Paced-due 06/30/23; and Implementing QAPI Programs in Nursing Facilities-due 08/31/23. Interview on 09/15/23 at 4:00 PM, QAPIN37 confirmed that CNA 96 did not have some of the required trainings. During an interview on 09/14/23 at 3:19 PM, the Director of Nursing (DON) was asked about staff not being up to date on trainings. The DON stated it was her expectation Staff 67 would have completed the annual training. Ideally, they should not be on the floor until the training is completed, but we can't do that.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on interview, job description review and document review, the facility failed to ensure a Registered Nurse (RN) was placed in the position of Director of Nursing (DON) services. This deficient p...

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Based on interview, job description review and document review, the facility failed to ensure a Registered Nurse (RN) was placed in the position of Director of Nursing (DON) services. This deficient practice had the potential to affect the care and nursing services provided to all 50 residents. Findings include: Review of the DON's job description provided by the facility, dated on 06/2011, revealed a Job Summary that read, Oversee the nursing department, ensuring the residents receive first quality care in all areas of care . Job Requirements: State registered RN License. During an interview on 09/12/23 at 9:37 AM, the DON was asked for her nursing qualifications. The DON stated, I am not an RN but a Licensed Practical Nurse (LPN). They are supposed to be writing a letter for a waiver. Review of the Licensed Verification Report dated 09/12/23 revealed the DON's license indicating she was an LPN. Review of a Transition Plan for IDON [Interim Director of Nursing] dated 06/27/23 revealed, . I recommend [DON by name] to be delegated as the IDON. The delegation will be effective Friday, June 30, 2023, at 7:30 AM MST [Mountain Standard Time] . During an interview on 09/14/23 at 3:19 PM, the DON was asked about the DON position being filled by an LPN rather than an RN. The DON stated, We are aware that the DON needs to be an RN. I thought there was a waiver. During an interview on 09/15/23 at 9:00 AM, the Chief Executive Officer (CEO) was asked about the DON position being filled by an LPN instead of an RN. The CEO stated, We are aware the DON has to be an RN.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, interview, and policy review, the facility failed to ensure food was served and stored in a manner to prevent the potential spread of food borne illness to all 23 residents on t...

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Based on observations, interview, and policy review, the facility failed to ensure food was served and stored in a manner to prevent the potential spread of food borne illness to all 23 residents on the Men's unit and to all residents who were served bread for two meals observed during the survey. Dietary staff failed to adhere to proper glove use when handling ready to eat food. The refrigerator on the Men's Unit was too warm and the temperatures were not adequately monitored. Findings include: Review of the Handwashing and Glove Use policy dated 04/15/20 and provided by the facility revealed, Guidelines for handwashing and glove use to promote safe and sanitary conditions throughout the Food and Nutrition Services Department must be followed . Handwashing is a priority for infection control . When gloves are used, handwashing must occur per above procedure prior to putting on gloves and whenever gloves are changed. Gloves must be changed as often as hands need to be washed, see above. Gloves may be used for one task only. It is important to remember that gloves can often give a false sense of security and can carry germs the same as our hands. Review of the Refrigerators and Freezers policy dated 12/2014, provided by the facility revealed, This facility will ensure safe refrigerator and freezer maintenance, temperatures, and sanitation, and will observe food expiration guidelines . Acceptable temperature ranges are 35 [degrees] F [Fahrenheit] to 40 F for refrigerators . Monthly tracking sheets for all refrigerators and freezers will be posted to record temperatures. Monthly tracking sheets will include time, temperature, initials, and action taken. The last column will be completed only if temperatures are not acceptable . 1. Observations of two meals revealed improper glove use with ready to eat foods. Dietary staff touched bread with gloved hands and then touched multiple potentially contaminated items without donning new gloves or handwashing: a. The entire tray line dinner meal service was observed on 09/13/23 from 4:58 PM - 5:27 PM. Observations of foods on the tray line revealed the meal consisted of ravioli with tomato sauce, zucchini, tossed salad with dressing, and large homemade bread sticks with margarine. At 4:58 PM meal service began; there were three dietary staff dishing up the meal. Dietary Aide (DA)19 was wearing disposable gloves. DA19 touched the bread sticks and placed them on each plate with her gloved hands. There was no utensil in place for serving the bread sticks. In between touching every bread stick with gloved hands, DA19 touched the handles of the serving utensils for the foods on the tray line, plastic tray cards, plates, packets of single serve margarine etc. until 5:05 PM when DA19 left the tray line and removed her gloves. When DA19 returned to the tray line at 5:06 PM, she donned a new pair of gloves and continued to touch every bread stick, the utensil handles, tray cards, plates, margarine packets, bowls, the counter, etc. with the same gloves. At 5:15 PM, DA54 served several trays, touching the bread sticks while DA19 was attending to another task. DA54 served several trays, touching the bread sticks with her gloved hands and then the utensil handles, tray cards, plates, margarine packets, etc. DA19 returned to the tray line at 5:18 PM and served the remaining trays, touching the bread sticks with her gloved hands and then the utensil handles, tray cards, plates, margarine packets, etc. Meal service was completed at 5:27 PM. b. Tray line lunch meal service was observed on 09/14/23 from 11:31 AM - 11:55 AM. Observations of foods on the tray line revealed the meal consisted of chicken fried steak and mashed potatoes with gravy, peas, rolls, and watermelon. At 11:31 AM meal service began; there were three dietary staff dishing up the meal. Food DA54 was wearing disposable gloves. The rolls were in a pan; there was no utensil available to serve the rolls. DA54 put the rolls on the plates with gloved hands and then touched the individual margarine packets, bread plates, cups, sugar packets, Styrofoam cups, and serving utensils in between touching the rolls. This process was repeated during the entire meal service. DA54 wore the same gloves touching the ready to eat rolls and then multiple other items in between until the meal service was over at 11:55 AM. During an interview on 09/14/23 at 11:55 AM, DA54 stated it was the normal procedure to serve bread with gloved hands. DA54 verified she touched multiple other items with the same gloved hands, and this could potentially contaminate the gloves. During an interview on 09/14/23 at 11:58 AM, DA19 stated she had touched the bread with gloved hands on 09/13/23 when she served the dinner meal. DA19 stated this was the normal procedure for serving bread and verified there was a potential that touching contaminated items had the potential to contaminate the rolls. During an interview on 09/14/23 at 2:55 PM, the Registered Dietitian (RD) stated staff should not touch other items that could contaminate the bread with the same gloved hands. The RD stated the bread was a ready to eat food and it could be contaminated. The RD stated glove use for serving bread would only be acceptable if nothing else besides the bread was touched with the gloves. The RD stated she would encourage use of utensils for serving. During an interview on 09/14/23 at 3:08 PM the Dietary Manager stated staff should not be touching anything else besides the bread if they were serving with gloved hands. The Dietary Manager stated this was important to avoid cross contamination of the bread. 2. Observations on the Men's Unit revealed the refrigerator temperature was too warm even though the log indicated it was too cold: a. Review of Refrigerator Temperature & Maintenance Log for the Men's Unit refrigerator dated September 2023 revealed the temperature range should not be over 40 degrees F. If the temperature was not adequate staff were to report to the Supervisor/Maintenance. Each day in September up through the 14th, the temperatures were recorded to be out of range, between 10 degrees F - 20 degrees F. On 09/01/23 under Comments/Actions taken the following was written, Requisition to Main [maintenance] to check. b. During an observation on 09/14/23 at 10:12 AM, the refrigerator on the men's unit was observed. The thermometer inside read 20 degrees Fahrenheit (F); however, the temperature did not feel cold. When the surveyor measured the internal temperature with a digital thermometer it was 56 degrees F. Certified Nurse Aide (CNA) 99 verified the temperature was 56 degrees. CNA 99 stated the night shift staff was responsible for taking and logging temperatures of the refrigerator each day. There were labeled snacks (with residents' names) such as yogurts in the refrigerator. c. During an observation on 09/14/23 at 12:45 PM, the temperature of the refrigerator on the Men's Unit was measured with a digital thermometer and it was 53 degrees F. The thermometer inside the refrigerator read 20 degrees F. There was multiple individually labeled snacks and individual cartons of supplements and drinks in the refrigerator. d. During an observation with the Dietary Manager on 09/14/23 at 3:37 PM, the temperature of the refrigerator on the Men's Unit was measured using a digital thermometer and it was 45 degrees F. The internal thermometer read 18 degrees F. The Dietary Manager verified the thermometer inside the refrigerator was not working properly and she removed it. There were individually labeled snacks and individual cartons of supplements/drinks in the refrigerator. The Dietary Manager stated the refrigerator was for residents' snacks and for activities. The Dietary Manager read the log attached to the exterior of the refrigerator and it indicated on 09/01/23 a requisition was made for maintenance to check the refrigerator. The Dietary Manager and surveyor went to the reception desk and the Dietary Manager interviewed Receptionist 36 at 3:39 PM. Receptionist 36 verified the records of all requisitions were kept in a notebook at the desk. Receptionist 36 looked through the requisitions and stated there was nothing in the notebook related to the refrigerator on the Men's Unit, which indicated the temperature concern had not been communicated. e. During an observation on 09/14/23 at 3:48 PM, the surveyor and Dietary Manager measured the temperature of the Men's Unit refrigerator. The temperature was 46.5 degrees F. per the Dietary Manager's thermometer. The same snacks and supplements/beverages remained inside the refrigerator that were observed on the previous observations. f. During an interview on 09/14/23 at 2:55 PM, the RD stated the temperature of the refrigerator should be set for 39 degrees or less. The RD stated the thermometer should be calibrated and the temperatures should be monitored. g. During an interview on 09/14/23 at 3:08 PM, the Dietary Manager stated the refrigerator temperatures should be 41 degrees or colder. The Dietary Manager stated she tried to claim the refrigerators on the units, to keep track of temperatures, labeling/dating, etc.; however, nursing and activities had taken charge of those refrigerators. The Dietary Manager stated the refrigerator was used for food for activities and for snacks and nursing staff distributed the snacks to residents. The Dietary Manager stated she had backed off and had not been reviewing the temperature log for the Men's or Women's refrigerators.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and policy review, the facility failed to to establish a process in which the in...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and policy review, the facility failed to to establish a process in which the infection control policies and procedures were updated at least annually. In addition, the facility failed to provide indwelling urinary catheter care in a manner to prevent infection for one (Resident (R) 29) of two sampled residents reviewed for indwelling urinary catheters. The deficient practice has the potential to affect all residents in the facility. Findings include: 1. During the survey, the Infection Control Preventionist/DON was asked for the updated facility's infection control policy and procedures several times. The ICP/DON was unable to provide the survey team a copy of the overall facility's infection control policy and procedures. During an interview on 09/14/23 at 2:26 PM, the ICP/DON stated, I don't think it's been updated, and I am not aware. 2. Review of the facility's policy titled, Handwashing/Hand Hygiene, revised 03/29/22, revealed This facility considers hand hygiene the primary means to prevent the spread of infections .Gloves .2. Change gloves and perform hand hygiene during patient care, if .c. moving from work on a soiled body site to a clean body site on the same patient or if another clinical indication for hand hygiene occurs. Review of R29's undated admission Record provided by the facility revealed that R29 was re-admitted to the facility on [DATE] with a diagnosis including malignant neoplasm bladder and obstructive uropathy. Review of R29's Nursing Notes revealed that R29 has a history of urinary tract infections (UTI), including E. Coli on 05/31/23 and 07/11/23. Review of R29's Physician Orders dated September 2023 revealed the resident was ordered an indwelling Foley catheter (tube to assist in draining of the bladder) . Observation on 09/14/23 at 9:30 AM of foley catheter care with Certified Nursing Aide (CNA) 35 revealed the CNA35 was observed coming out of R29's room into the hallway with personal protective equipment (PPE) on, which included a yellow gown, purple gloves, yellow mask, face shield, and blue foot booties. CNA35 obtained a shower caddy from the clean linen cart, which was sitting outside R29's room. After obtaining the shower caddy with supplies, CNA35 went back into R29's room. CNA35 had all of the catheter care supplies on R29's overbed table. CNA35 was assisting R29 from her wheelchair to her bed. After assisting R29 to her bed, CNA35 got the trash can and put it by the bed. CNA35 then removed her gloves. At this point, CNA35, with her PPE on, stepped out into the hallway to get a box of gloves from her supply cart, then returned to R29's room and donned a new pair of gloves. CNA35 cleaned the left side of the perineal area seven times going back and forth without changing the direction of the cloth. CNA35 changed her gloves and donned a new pair of gloves, then cleaned the catheter tubing by wiping in a downward motion and changing the position of the cloth. After finishing, with the same gloves, CNA35 took the gray basin into the bathroom and obtained clean water into the basin. After coming back into the room, CNA35 with the same gloves, took a bottle of baby soap out of the shower caddy, and placed a small amount of soap in the gray basin with the water. Then CNA35 got another cloth from a zip lock bag and placed it in the basin, then washed the left side of the perineal area again, three times with a back-and-forth motion without changing the direction of the cloth. Then CNA35 washed the catheter tubing with a different cloth but same gloves, changing the direction of the cloth while wiping in a downwards motion. With the same gloves, CNA35 emptied the water in the bathroom, and obtained new water. After bringing the basin back to the overbed table, CNA35 changed her gloves. After CNA35 donned new gloves, she obtained another cloth from a zip lock bag and placed it in the water. CNA35 rinsed the middle of R29's perineal area, wiping downwards, changing the position of the cloth, and then wiped in a downwards motion of the catheter tubing. CNA35 obtained another wipe, and rinsed the left side of the perineal area, then the middle and right side. Without changing her gloves, the CNA obtained another cloth, and dried R29. At this point CNA35 changed her gloves and dried R29 again. CNA35 changed her gloves again and emptied the basin in the bathroom. After returning to the room, CNA35, with the same gloves, assisted R29 in rolling over to her left side, and then CNA35 removed R29's old incontinent brief which contained a bowel movement. CNA35 cleaned R29's bottom with upwards motions and changed the position of the cloth. Without changing her gloves, CNA35 placed a new incontinent brief on R29. After placing the new brief on R29, CNA35 assisted R29 to roll onto her back, adjusting the brief. Then CNA35 assisted R29 to roll onto her left side again, where CNA35 then applied cream on R29's buttocks. Without changing her gloves, CNA35 assisted R29 to roll onto her back and adjusted R29's brief again, this time fastening the brief. At this point, CNA35 removed her gloves and donned a new pair of gloves to assist R29 with her clothing. Upon exiting the room, there was no trash can to place for the used PPE to be placed into. When CNA35 was asked about this, she stated she was told to place the used PPE in a bag that was tied to the dirty linen cart, which CNA35 pointed out to the surveyor. CNA35 stated she thought that there was to be a biohazard trash cans in isolation rooms, but directed to use the bag tied to the dirty linen cart. At this point, CNA35 went out of R29's room, with her PPE on, to obtain the dirty linen cart. Interview with CNA35 on 09/14/23 at 11:14 AM, revealed she changed her gloves after she assists the resident in bed, between her cleanings, and after placing cream on a resident. CNA35 stated that she changes position of cloths especially when she uses one cloth on an area. Interview with the Director of Nursing (DON) on 09/15/23 at 8:30 AM, revealed it was her expectations for staff to change their gloves when going from dirty to clean. During a subsequent interview at 9:00 AM, the DON confirmed that used PPE should be taken off prior to exiting room and placed in the trash can in the room, and not going out into the hallway with used PPE on. Review of CNA 35's facility provided User Learning revealed Performing hand hygiene completed 10/30/22. No evidence of training for transmission-based precautions, basics of hand hygiene, catheter and perineal care.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of the facility's policy, the facility failed to implement an antibiotic stewardsh...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of the facility's policy, the facility failed to implement an antibiotic stewardship program that promoted safe usage of antibiotics and collect outcome data for one (Resident (R) 99) of one sampled resident reviewed for antibiotic stewardship. In addition, the facility failed to review their antibiotic stewardship policy and procedure annually. This failure placed all residents at risk for antibiotic resistance and poor outcomes. Findings include: Review of the facility's policy titled, Antibiotic Stewardship, dated December 2016 revealed, .Antibiotics will be prescribed and administered to residents under the guidance of the facility's Antibiotic Stewardship Program . Review of the Transfer and Discharge form provided by the Director of Nursing (DON), revealed, R99 was admitted to the facility on [DATE] with diagnoses that included a stroke with one sided paralysis, diabetes, and heart disease. Review of the admission Minimum Data Set (MDS) located in the MDS tab of the electronic medical record (EMR) with an Assessment Reference Date (ARD) of 08/30/23 revealed, R99 had a Brief Interview for Mental Status (BIMS) score of 10 out of 15 which indicated she was moderately cognitively impaired. Continued review of the MDS revealed the facility assessed R99 as dependent on staff for toileting and had not been prescribed an antibiotic during the seven-day observation period. Review of R99's Nursing Progress Note dated 09/03/23, located in the Progress Notes tab of the EMR revealed, R99 stated she was not feeling well and had left upper lateral abdominal discomfort. Review of R99's Nursing Progress Note dated 09/05/23, located in the Progress Notes tab of the EMR revealed that R99 had complained, I have pain when I pee, it feels like I need to pee but when I try it doesn't come out, but it hurts. A telephone order was obtained from the physician to obtain a urine test. Review of R99's Urinalysis laboratory report dated 09/05/23, located in the Miscellaneous tab of the EMR revealed, that R32 had an essentially normal urinalysis with mixed flora however, a culture was obtained. Review of R99's Physician Orders dated 09/06/23, located in the Orders tab of the EMR, the physician had ordered Cephalexin [an antibiotic] 500 mg [milligrams] twice daily for five days. Review of R99's Urinary Tract Infection Care Plan located in the Care Plan tab of the EMR revealed, on 09/07/23, a Care Plan was developed for the complaints of difficulty urinating, abdominal pain and not feeling well. Review of R99's Nursing Progress Note dated 09/10/23 located in the Progress Notes tab of the EMR revealed R99 continued to have abdominal pain, did not want to eat, and had tenderness to her lower abdomen. Each time she moved around, she cried out in pain. R99 was transferred to the emergency room for evaluation. R99 returned to the facility the same day after having a straight catheterization performed and a repeat urinalysis. Review of R99's Physician Orders located in the Orders tab of the EMR revealed R99 returned to the facility with a Physician Order dated 09/10/23 to discontinue the Cephalexin and start on Cefdinir [an antibiotic] 300 mg twice daily until 09/24/23. Review of R99's Urinary Tract Infection Care Plan located in the Care Plan tab of the EMR revealed on 09/11/23, the Care Plan was revised, however, there was no intervention listed for the Cefdinir. Review of R99's Physician Orders located in the Orders tab of the EMR revealed, on 09/12/23, the physician changed R99's antibiotic to Levofloxacin [an antibiotic] 250 mg daily until 09/19/23. Review of R99's Urinary Tract Infection Care Plan located in the Care Plan tab of the EMR revealed on 09/13/23, the Care Plan was revised to include the Levofloxacin. Review of R99's laboratory report located in the Miscellaneous tab of the EMR, dated 09/13/23, revealed the urinalysis culture had grown out bacteria and that the sensitivity list included all three of the prescribed antibiotics; Cephalexin, Cefdinir, and the Levofloxacin. Review of R99's Progress Notes revealed no documented rationale as to why the physician ordered a new antibiotic despite R99 being on an antibiotic for which the organism was susceptible too. During an interview on 09/14/23 at 9:00 AM, the Director of Nursing/Infection Preventionist (DON/IP) stated, When she [R99] first complained of abdominal pain, we sent her over to the hospital for evaluation. They did a UA [urinalysis] and it only showed mixed flora. After four days, she was still complaining of abdominal pain, so we sent her back and they did a straight catheterization and found a pretty big infection. At the time the doctor had started her on Cephalexin, then the culture came back and showed the pseudomonas [bacteria] and she was started on the Cefdinir. Then the doctor called back and switched her to Levofloxacin. The DON/IP was asked if she had obtained a rationale from the physician regarding the multiple changes in antibiotics despite being susceptible to all three. The DON/IP stated, We don't get rationales. The DON/IP was asked if an SBAR [a situation, background, assessment, recommendation] form or the McGeer's criteria for urinary tract infections [a surveillance tool used in long-term-care] was used. The DON/IP stated, No, I didn't. The DON/IP further stated, We used to use the McGeer's criteria, way back however, we stopped, and we need to get the nurses on board with it. The DON/IP was asked if there was an updated Antibiotic Stewardship policy. The DON/IP stated, No, I don't have one. The DON/IP was asked if she discussed her monthly summaries, regarding infection control at the Quality Assurance and Performance Improvement (QAPI) committee meetings and if the Medical Director and pharmacist attend and have input. The DON/IP stated, Yes, I discuss infections at the meeting. However, the Medical Director attends only online and does not have much input into Antibiotic Stewardship; however, the pharmacist will occasionally have input.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0895 (Tag F0895)

Could have caused harm · This affected most or all residents

Based on interview and record review the facility failed to develop a Compliance and Ethics Program. Findings: During the survey non-compliance at F610, investigate alleged abuse violation revealed t...

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Based on interview and record review the facility failed to develop a Compliance and Ethics Program. Findings: During the survey non-compliance at F610, investigate alleged abuse violation revealed the facility did not consistently follow their own policies. A review of the Facility Assessment revealed a lack of information regarding a Compliance and Ethics Program. During an interview on 09/15/23 at 8:51 AM the Director of Nursing was asked if the facility had a Compliance and Ethics Program. She stated, No, we do not have one. She further stated she was not aware of the requirement. During an interview on 09/15/23 at 9:00 AM the Chief Executive Officer, the appointed Administrator for the facility, was asked if there was a Compliance and Ethics Programs. He stated Staff 80 in HR provides copies of all the policies for staff to follow. When asked to clarify if they had appointed a Compliance Officer, written standards, and/or policies and procedures, for a Compliance and Ethics Program he stated No.
Apr 2023 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and facility policy review, the facility failed to report an injury of unknown origin for (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and facility policy review, the facility failed to report an injury of unknown origin for (Resident (R) 1) to the Centers for Medicare/Medicaid Services (CMS) timely; and failed to ensure Certified Nursing Assistant (CNA) 9 reported an allegation of potential abuse which involved Licensed Practical Nurse (LPN) 2 and R1 to the administrative staff immediately, therefore delaying a timely report to CMS. There was a survey sample of six residents. These failures had the potential to contribute to continued potential abuse in the facility for residents. No abuse was substantiated by LPN 2. (Cross Reference F610) Findings include: Review of a policy provided by the facility titled Abuse and Investigation and Reporting, dated 09/28/22 indicated . The facility must ensure that all alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of resident property are reported immediately to the Nursing administration, Chief Executive Officer (CEO), and CMS.The facility shall report alleged violations and all substantiated incidents within five (5) working days to the state agency and to all other agencies as required and take all necessary corrective actions depending on the results of the investigations. 1. Review of R1's electronic medical record (EMR) titled Admission/Discharge Report, located under the Profile tab indicated the resident was admitted to the facility on [DATE] with a diagnosis of dementia. Review of R1's EMR quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/09/23 indicated the resident had a Brief Interview for Mental Status (BIMS) score of three out of 15 which revealed the resident was severely cognitively impaired. The assessment indicated the resident was verbally and physically abusive towards others one to three times during the assessment period. The assessment indicated the resident required limited assistance of one staff member for bed mobility and transfers. Review of R1's EMR titled Incident Note located under the Prog [Progress] Note dated 11/15/22 in which a Unit Aide alerted the nurse skin tears on the resident's right wrist. The resident was unable to respond to the staff on how he obtained the skin tears. The entry indicated the skin tears looked deep and possibly to the bone. The nurse measured the resident's first laceration, and it was 6.5 centimeters (cm) in length, jagged and uneven. The second laceration measured 6.8 cm and was also jagged and uneven. The nurse indicated that muscle and fat were visible. The resident did not have pain during this evaluation. The resident was then sent to the emergency room for evaluation and treatment. Review of R1's hospital records provided by the facility titled Emergency Medicine, dated 11/15/22 indicated R1 was sent to the hospital due to the resident falling out of bed and had attempted to pull himself up and possibly caused the lacerations. The emergency room staff treated R1's lacerations with steri-strips and the areas were cleaned. The emergency room sent the resident back to the facility. Review of the facility's investigation provided by the facility regarding R1's injuries of unknown origin dated 11/15/22, included an email dated 11/17/22 (two days later) titled Injury of Unknown Cause, revealed the Quality Assurance Performance Improvement (QAPI) nurse reported R1's injury of unknown origin which was discovered by the facility on 11/15/22 to CMS. 2. Review of the facility's investigation titled Allegation/Incident: 1/16/2023 indicated a verbal report was provided on 01/20/23 by CNA 9 to the Assistant Director of Nursing (ADON). The report indicated CNA 9 reported, R1 was in his wheelchair sitting in the Great Room. The statement revealed after report was given to the staff, LPN 2 told the CNAs to get the resident into bed and the resident was taken to his room. The facility's investigation indicated CNA 7, CNA 3, and CNA 9 were all in R's room when LPN 2 had a hold of the resident's arms and directed CNA 9 and an orientee to take off the resident's jacket. According to the report CNA 9 claimed she was just standing in the resident's room and told LPN 2 it was the right of the resident to stay up. The investigation indicated LPN 2 stated the resident needed to go to bed. According to CNA 9's account, LPN 2 then placed her leg on the resident's leg and asked CNA 3 to take off the resident's shoes. The facility's investigation revealed they reported the incident as a potential abuse of a resident to CMS on 01/20/23 (four days later). The facility was unable to determine the resident was abused but indicated it was more of a resident's rights issue. During an interview on 04/12/23 at 10:23 AM, CNA 9 stated she and other staff got done laying the residents down for the night and began to chart. CNA 9 stated R1 was in the Great Room and was not ready to go to bed for the night. CNA 9 stated LPN 2 came onto the unit and gave the staff report. CNA 9 stated LPN 2 directed she and CNA 7 and CNA 3 to get R1 to bed. CNA 9 stated while the staff were in the resident's room, LPN 2 picked the resident up from his wheelchair and put the resident in his bed. According to CNA 9, LPN 2 directed staff to take off his sweatshirt and his shoes and while this was happening, LPN 2 held the resident's hands down and placed her leg on his leg. CNA 9 stated LPN2's actions made her very uncomfortable and believed it was abuse. CNA 9 stated she left the room with the resident's wheelchair. CNA 9 stated she did not report the incident until two days later. During an interview on 04/13/23 at 1:08 PM, the ADON and the (QAPI) nurse both stated the expectation to report an allegation of abuse of a resident was to report it immediately and to report to CMS within two hours. The QAPI nurse stated as soon as they became aware of the allegation of abuse, by LPN 2 they reported the incident to CMS. The QAPI nurse confirmed both incidents were not reported timely.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy review, the facility failed to complete a thorough investigation for one resident ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and policy review, the facility failed to complete a thorough investigation for one resident of three residents (Resident (R) 1) reviewed for two potential abuse/neglect allegations. There was no evidence the facility interviewed other current residents regarding an injury of unknown origin for R1 which was identified on 11/15/22, or during the investigation of alleged physical abuse between a Licensed Practical Nurse (LPN) 2 and R1 which was identified on 01/20/23. This lack of investigation had the potential to place other dependent residents at risk for abuse/neglect. Findings include: Review of a policy provided by the facility titled Abuse and Investigation and Reporting, dated 09/28/22 failed to contain information to interview residents about current allegations of abuse/neglect as part of the facility's investigation process to rule out potential abuse/neglect. Review of R1's electronic medical record (EMR) titled Admission/Discharge Report, located under the Profile tab indicated the resident was admitted to the facility on [DATE]. 1.Review of the facility's investigation provided by the facility regarding R1's injuries of unknown origin dated 11/15/22, failed to include resident interviews to rule out abuse. 2.Review of the facility's investigation titled Allegation/Incident, dated 01/16/23 indicated a verbal report was provided on 01/20/23 by CNA 9 by LPN 2 against R1. During an interview on 04/13/23 at 1:08 PM, both the Assistant Director of Nursing (ADON) and Quality Assurance Performance Improvement (QAPI) nurse were present. The QAPI nurse stated the facility does not interview other residents since they have advanced age and poor cognition.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, review of hospital records, and facility policy review, the facility failed to ensure one (R...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, review of hospital records, and facility policy review, the facility failed to ensure one (Resident (R) 1) of three residents reviewed for accidents had fall prevention measures implemented as directed by the plan of care to potentially prevent two falls, one on 11/30/22 and one on 02/26/23. The lack of one-on-one supervision has the potential to cause actual harm to the resident. Findings include: Review of a policy provided by the facility titled Falls and Fall Risk Management dated 02/18/22 indicated .Based on previous evaluations and current data, the staff shall identify interventions related to the resident's specific risks and causes to try to reduce falls, reduce injuries, and minimize complications related to falls and identify residents at risk for falls.The staff with input of the Primary Care Provider, shall identify appropriate interventions to reduce the risk of falls. If a systemic evaluation of the resident's fall risk identifies several possible interventions, the staff may choose to prioritize interventions, based on assessments. Review of R1's electronic medical record (EMR) titled admission Record, located under the Profile tab indicated the resident was admitted to the facility on [DATE] with a diagnosis of dementia. Review of R1's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD), of 10/09/22 indicated the resident had a Brief Interview for Mental Status (BIMS) score of three out of 15 which revealed the resident was severely cognitively impaired. The assessment indicated the resident required limited assistance of one with bed mobility and transfers. The assessment indicated the resident had no falls during this assessment period. Under the Care Area Assessment (CAA) the resident triggered for being at risk for falls and directed the staff to develop a care plan. Review of R1's EMR titled Care Plan located under the Care Plan tab dated 11/14/22 indicated the resident was to have a sensor chair alarm placed on his chair, and to have one on one monitoring during waking hours. 1. Review of R1's EMR titled Nursing Progress Notes, located under the Prog [Progress] Notes tab dated 11/30/22 at 7:31 PM, indicated the resident was found in the hallway holding on to the handrail. The nursing progress note indicated the resident was found bleeding from an area over his left eye. The nursing progress note revealed the resident was placed in his wheelchair and treatment was provided to the resident's eyebrow area. The resident was sent to the emergency room for evaluation and treatment. The clinical staff member informed the resident's representative and the physician of the incident. Review of R1's hospital records provided by the facility titled Progress Notes, dated 11/30/22, indicated the resident sustained a superficial laceration and hematoma over the resident's left eyebrow. A computerized tomography (CT) scan was completed during this visit and was negative for any intercranial bleed. Review of the facility's internal investigation provided by the facility, untitled (referred to as a root cause analysis) dated 12/01/22 indicated R1 was found ambulating, by a nurse in the hallway, holding onto the handrail. The nurse provided the resident with treatment and placed in in a wheelchair. R1 was sent to the emergency room for evaluation and treatment. The document also revealed R1 was to be supervised and was not by a Unity Aide (UA) or a Certified Nursing Assistant (CNA). During an interview on 04/13/23 at 11:07 AM, UA 1 confirmed she was the staff member responsible for the one-on-one supervision of R1 on 11/30/22. UA 1 stated she did not remember who she asked to supervise the resident while she went to the main dining room to assist in setting up the tables for the breakfast meal the next morning. UA 1 stated she did not remember if the resident was required to even have one-one-supervision at this time. 2. Review of R1's EMR titled Alert Note, located under the Prog Notes tab dated 02/26/23 indicated the resident was found on the floor, located in the Great Room/TV Room. The resident was found on his right side and was not in his wheelchair but was previously placed in a recliner. The staff identified small drops of blood on the floor and found the resident with a skin tear to the right elbow near an old bruise site. The resident also sustained a walnut size hematoma on the right lateral side of his head. There was no profuse bleeding. The staff sent the resident to the emergency room for evaluation and treatment. The physician and responsible parties were properly notified of the incident. Review of the hospital records, provided by the facility titled Emergency Medicine dated 02/26/23 indicated R1 presented to the emergency room after he had sustained a fall in the facility with a right parietal scalp hematoma. The resident did not sustain any head bleeding or other traumas. Review of a document provided by the facility (referred to as a root cause analysis) dated 02/27/23 indicated UA 2 requested CNA 10, Night Lead (NL) CNA 1, and CNA 8 to supervise R1 while she took a break. Included in the investigation was an outline of video footage reviewed and indicated the resident fell from the recliner on 02/26/23 at 7:01:28 PM. During an interview on 04/11/23 at 2:39 PM, CNA 10 stated she remembered R1 and the fall he sustained on 02/26/23. CNA 10 stated she recalled UA 2 coming up to her and two other staff members and could not understand what UA 2 stated and then UA 2 walked off. During an interview on 04/11/23 at 3:57 PM, the NLCNA1 stated she heard the request made by UA 2 to watch R1 but went about preparing for the night shift. During an interview on 04/11/23 at 4:25 PM, UA 2 she confirmed she was the staff member who was to supervise R1 on 02/26/23. UA 2 stated R1 was to have one-on-one supervision from 6:00 AM until 9:30 PM. UA 2 stated she needed to use the restroom and there were three CNAs in the kitchenette located adjacent to the Great Room. UA 2 stated she approached the three CNAs and asked them to observe the resident while she left for a break. UA2 confirmed when she returned from her break, the resident was on the ground and being assisted by staff. She confirmed she did not place the chair alarm on the recliner prior to the resident being placed in the recliner. During an interview on 04/11/23 at 4:45 PM, CNA 8 confirmed she was one of the staff members when UA 2 requested to take a break. CNA 8 stated she did not understand what UA 2 asked of her. CNA 8 stated she was aware R1 required one-on-one supervision from the staff. During an interview on 04/13/23 at 1:08 PM the Quality Assurance Performance Improvement (QAPI) nurse and the Assistant Director of Nursing (ADON) were present. The QAPI nurse stated R1 was to be supervised one-on-one from 6:00 AM until 9:30 PM and UAs were to notify staff when they need to go on break with other staff so the other staff could step in and continue to supervise the resident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0943 (Tag F0943)

Could have caused harm · This affected 1 resident

Based on record review, interviews, and review of the facility assessment, the facility failed to ensure one Unit Aide (UA) 2 out of three random staff reviewed for staffing was effectively trained in...

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Based on record review, interviews, and review of the facility assessment, the facility failed to ensure one Unit Aide (UA) 2 out of three random staff reviewed for staffing was effectively trained in dementia care. Findings include: Review of a document provided by the facility titled Facility Assessment, dated 2023 indicated . Staff training/education and competencies.All newly hired personnel must attend an 8-hour orientation program in which all supervisors from all departments provide necessary information for the employees to carry out daily tasks.management for persons with dementia. Review of a document provided by the facility referred to as Staff Orientation Packet dated 11/29/22 indicated UA 2 was provided new hire orientation. The document failed to address UA 2 was provided training on dementia care. During an interview on 04/11/23 at 4:25 PM, UA 2 stated she did not receive training on dementia care. During an interview on 04/13/23 at 1:08 PM, the Quality Assurance Performance Improvement (QAPI) nurse confirmed newly hired staff were not trained in dementia care.
Nov 2022 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview, record review, and review of the facility's policy, the facility failed to report injuries of unknown source and an allegation of abuse to the State Survey Agency (SSA) immediately...

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Based on interview, record review, and review of the facility's policy, the facility failed to report injuries of unknown source and an allegation of abuse to the State Survey Agency (SSA) immediately, but not later than two hours for three of five sampled residents reviewed for abuse/neglect and injuries of unknown injuries (Resident (R)1 and R4). Findings include: Review of facility policy titled, Abuse and Investigation and Reporting, revised 09/28/22. Revealed, . has developed the Elder Abuse Policy. to prohibit abuse, neglect, involuntary seclusion, corporal punishment, and misappropriation of property. 7 Components of Abuse Prevention. 4. Identification: The facility will identify events such as bruising of residents, occurrences, patterns, and trends that may constitute abuse. 7. Reporting/Response. The facility must ensure that all alleged violations involving mistreatment, neglect, or abuse, including injuries of unknown source, and misappropriation of resident property are reported immediately. If reportable bodily injury: report . within 2hrs [hours] . 1. Review of the facility's internal investigation report for an injury of unknown source involving R4 dated 09/14/22 revealed an allegation/ Incident, Charge nurse was conducting weekly skin checks and found big bruise on left lateral posterior back. The investigation indicated the injury of unknown source was not reported to SSA until 09/20/22. During an interview on 11/18/22 at 9:22 AM, the Quality Assurance Registered Nurse (QARN) was asked why the injury of unknown source was not reported until six days later. The QARN stated, We are still unsure what things should be reported. When the ER [emergency room] notified us on 09/18/22 of the fractured ribs, and the investigation was concluded, was when it was reported. The QARN confirmed the resident only had a bruise but when the resident was sent to the ER, was where they did a computerized axial tomography (CAT)) and at that time the CAT scan showed the fracture to the resident's ribs. 2. Review of the facility's internal investigation report for an allegation of abuse involving R1 and R2 dated on 10/10/22 revealed, During review of the surveillance cameras when an activity concluded in the dining room, staff witnessed {resident's name- R2) inappropriately touch {resident's name-R1] on the right breast in the camera in the dining room. The investigation indicated the incident of abuse was not reported until 10/11/22. During an interview on 11/18/22 at 9:22 AM, the QARN was asked why an incident of abuse was not reported immediately. The QARN stated, It must have slipped my mind, I got too involved in the investigation. During an interview on 11/18/22 at 11:17 AM, the Director of Nursing (DON) was asked when incidents of abuse and injury of unknown sources should be report to the SSA. The DON stated they should be reported no later than two hours after discovered. I don't know why these were not reported in the two-hour time frame. This deficiency was cited based on the FRI Intake numbers: AZ00186506 and AZ00187890.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), Special Focus Facility, 2 harm violation(s), $127,634 in fines, Payment denial on record. Review inspection reports carefully.
  • • 69 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $127,634 in fines. Extremely high, among the most fined facilities in Arizona. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility is on CMS's Special Focus list for poor performance. Consider alternatives strongly.

About This Facility

What is Dr Guy Gorman Sr Care Home's CMS Rating?

CMS assigns DR GUY GORMAN SR CARE HOME an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Arizona, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Dr Guy Gorman Sr Care Home Staffed?

CMS rates DR GUY GORMAN SR CARE HOME's staffing level at 3 out of 5 stars, which is average compared to other nursing homes.

What Have Inspectors Found at Dr Guy Gorman Sr Care Home?

State health inspectors documented 69 deficiencies at DR GUY GORMAN SR CARE HOME during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, and 66 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Dr Guy Gorman Sr Care Home?

DR GUY GORMAN SR CARE HOME is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 80 certified beds and approximately 48 residents (about 60% occupancy), it is a smaller facility located in CHINLE, Arizona.

How Does Dr Guy Gorman Sr Care Home Compare to Other Arizona Nursing Homes?

Compared to the 100 nursing homes in Arizona, DR GUY GORMAN SR CARE HOME's overall rating (1 stars) is below the state average of 3.3 and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Dr Guy Gorman Sr Care Home?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Dr Guy Gorman Sr Care Home Safe?

Based on CMS inspection data, DR GUY GORMAN SR CARE HOME has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Arizona. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Dr Guy Gorman Sr Care Home Stick Around?

DR GUY GORMAN SR CARE HOME has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Dr Guy Gorman Sr Care Home Ever Fined?

DR GUY GORMAN SR CARE HOME has been fined $127,634 across 2 penalty actions. This is 3.7x the Arizona average of $34,355. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Dr Guy Gorman Sr Care Home on Any Federal Watch List?

DR GUY GORMAN SR CARE HOME is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.