THE GREEN HOUSE COTTAGES OF WALNUT RIDGE

1500 WEST MAIN STREET, WALNUT RIDGE, AR 72476 (870) 886-9022
For profit - Limited Liability company 119 Beds SOUTHERN ADMINISTRATIVE SERVICES Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
71/100
#41 of 218 in AR
Last Inspection: December 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

The Green House Cottages of Walnut Ridge has a Trust Grade of B, indicating it is a good choice among nursing homes, providing solid care. It ranks #41 out of 218 facilities in Arkansas, placing it in the top half, and is the top option in Lawrence County. The facility is on an improving trend, with reported issues decreasing from 5 in 2023 to 2 in 2024. Staffing is a strength here, with a 4 out of 5-star rating and a turnover rate of 48%, which is slightly below the state average. However, there are notable concerns, including a critical incident where two residents at high risk of elopement were not adequately supervised, as well as issues with food safety practices and medication storage that could potentially harm residents.

Trust Score
B
71/100
In Arkansas
#41/218
Top 18%
Safety Record
High Risk
Review needed
Inspections
Getting Better
5 → 2 violations
Staff Stability
⚠ Watch
48% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$8,193 in fines. Lower than most Arkansas facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 23 minutes of Registered Nurse (RN) attention daily — below average for Arkansas. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
15 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★★
5.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2023: 5 issues
2024: 2 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 48%

Near Arkansas avg (46%)

Higher turnover may affect care consistency

Federal Fines: $8,193

Below median ($33,413)

Minor penalties assessed

Chain: SOUTHERN ADMINISTRATIVE SERVICES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 15 deficiencies on record

1 life-threatening
Dec 2024 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0805 (Tag F0805)

Could have caused harm · This affected 1 resident

Based on observation and interview, the facility failed to ensure pureed food items were blended to a smooth, lump-free consistency to minimize the risk of choking or other complications for 1 of 1 me...

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Based on observation and interview, the facility failed to ensure pureed food items were blended to a smooth, lump-free consistency to minimize the risk of choking or other complications for 1 of 1 meal observed. The findings are: 1. On 12/16/24 at 11:20 AM, Certified Nursing Assistant (CNA) #2 used a 6 ounce spoon to place a serving of chicken and dumplings into a blender, pureed, and poured in a divided plate to serve to residents. The texture of the pureed chicken and dumpling was too thick. 2. On 12/16/24 at 12:26 PM, CNA #2 used a regular spoon to place 2 servings of cut green beans into a blender, pureed and poured it in a divide plate. The texture of the pureed cut green beans was not smooth, not form, water was separated from the vegetables and there were noticeable pieces of stringy beans in the mixture. 3. On 12/16/24 at 11: 35 AM, CNA #2 placed a serving of cornbread into a blender, added milk, and pureed. CNA #2 poured the pureed cornbread into a divided plate. The texture of the pureed cornbread was too thick. 4. On 12/16/24 at 12:28 PM, CNA #2 was interviewed and was asked if she could describe the texture of the pureed food items prepared and served to the resident on a puree diet. She stated pureed cut green beans were stringy and was hard to puree. Pureed cornbread and pureed chicken and dumpling were too thick. CNA #2 was asked if residents on pureed diets would be able to eat those pureed food items. CNA #2 confirmed the pureed cornbread and dumplings would be hard for the resident on pureed diet to eat.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review, and facility policy review, the facility failed to ensure CNAs thoroughly washed their hands before handling clean equipment, and 1 of 1 ice machine in ...

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Based on observation, interview, record review, and facility policy review, the facility failed to ensure CNAs thoroughly washed their hands before handling clean equipment, and 1 of 1 ice machine in the main building was maintained in clean and sanitary condition for 2 of 2 meals observed. The findings are: 1. On 12/16/24 at 11:13 AM, Certified Nursing Assistant (CNA) #1, who was preparing lunch meal in Cottage #1 ' s kitchen, placed a serving of strawberry cake into a blender, added whole milk and two tablespoons of thickener, and pureed. At 11:20 AM, CNA #1 picked up a spatula that was resting on top of a coffee pot inside the dirty side of the food preparation sink waiting to be washed, which had been in contact with food residue, and used it to scrape pureed strawberry cake into a bowl to be served to the resident on the pureed diet, there by contaminating the food. CNA #1 immediately was interviewed and was asked should a spatula in contact with the coffee pot inside the dirty sink be used in food. CNA #1 confirmed she should not have used dirty spatula in food. 2. On 12/16/24 at 11:20 AM, Certified Nursing Assistant (CNA) #2 walked into the kitchen in Cottage #2, putting on her apron and hair net, then sanitized her hands with hand sanitizer, without properly washing her hands with soap and water, she removed a spoon from the drawer by grabbing the tip that would touch the food and used it to place a serving of chicken and dumpling into a blender and pureed to be served to the resident on a pureed diet for lunch meal. CNA #2 was interviewed, and was asked what she should have done after touching dirty objects before handling clean equipment. She stated she should have washed her hands. 3. On 12/16/24 at 11:24 AM, CNA #2 turned on the sink and washed the blender, pureed food and poured it into a divided plate. CNA #2 turned on the sink and washed the blender lid, bowl, and blade with hot water and soap, but did not sanitizer them before assembling them for use, 0n 12/17/24 at 2:27, when the Dietary Manager was interviewed and was asked who what was would happen if the equipment was not properly sanitized before being used to puree food, she stated it will contaminate the food. 4. On 12/17/24 at 11:39 AM, CNA #2 turned on the hand washing sink faucet and washed her hands. Without washing her hands, CNA #2 picked up a blade and attached it to the base on the blender to be used in pureeing food items to be served to the resident on a puree diet. 5. On 12/16/24 at 12:31 PM, inside the opening wall of the ice machine in a room on 400-Hall in the area where ice forms before dropping in to the ice collection had a buildup of wet black residue on it. The surveyor asked the Dietary Manager if she could wipe the area where wet black residue was observed. She did so, solid black residue easily transferred to the tissue. The surveyor asked the Dietary Manager if she could describe what she saw on the opening wall of the ice machine. She stated it was wet black residue. The Dietary Manager was interviewed and was asked how often the ice machine is cleaned and who uses the ice from the ice machine. She stated it is cleaned by the maintenance man once a month. The kitchen staff use it to fill beverages served to the residents at mealtimes. The Certified Nursing Assistant (CNA) use it to for the water pitchers in the residents' rooms. 6. A review of facility policy titled, Hand washing, undated, provided by the Dietary Manager indicated hands should be washed entering the kitchen at the start of a shift and after engaging in other activities that contaminate the hands.
Dec 2023 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

Based on observation and interview, the facility failed to ensure the call light was within reach for one Resident (Resident #73) in cottage 4. This failed practice endangers the health and safety of ...

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Based on observation and interview, the facility failed to ensure the call light was within reach for one Resident (Resident #73) in cottage 4. This failed practice endangers the health and safety of residents and had the potential to affect 11 residents that utilize call lights. The findings are: a. On 12/18/23 at 2:29 PM, Resident # 73 was lying in a specialty bed in high position. Resident #73 was awake and wearing a neck pillow, and glasses. The Surveyor observed the call light on the floor and under bed out of reach. b. On 12/18/23 at 3:04 PM, the Surveyor observed the call light in Resident #73's room in the same position, on the floor under the bed, and out of reach. The Surveyor asked Resident #73 if he could reach his call light and if he knew where it was. Resident # 73 answered, No to both questions. c. On 12/18/23 at 3:14 PM, the Surveyor asked CNA (Certified Nursing Assistant) if Resident #73's call light was within the Resident's reach. The CNA answered, No it's in the floor. We normally lay it across the bed across his lap because the clip is broken. The Surveyor asked the CNA how long the clip had been broken. The CNA stated I don't know. The Surveyor asked how often residents are checked to make sure call lights are within reach. The CNA stated, We usually do 2-hour rounds, but he hollers out at us. He has done that a few times. The Surveyor asked Resident #73 how often staff comes in to see if needs are being met. Resident #73 stated Less now, then in the past. d. On 12/20/23 at 12:25 PM, Resident #73 was sitting up in bed. Surveyor observed call light under covers, and asked Resident #73 if call light could be reached. Resident #73 stated, Nope, I can't reach it. It was on the floor earlier. The Surveyor prompted Resident #73 telling where the call light was observed, and asked if call light could be pushed. Resident reached under covers, found the call light attached to his brief, and pushed it. The Surveyor waited 8 minutes and the call light did not work. e. On 12/20/23 at 12:33 PM, the Surveyor asked the Assistant Administrator where the call lights signaled after being pushed by residents. The Assistant Administrator stated, We have a CNA that wears a beeper that beeps when they push their call lights. The Surveyor asked the CNA #2 (wearing the beeper) if Resident #73's call light had signaled on her beeper. CNA #2 stated, No, I don't see it flashing or showing as she looked at the beeper. The Surveyor accompanied the Assistant Administrator and CNA #2 to Resident #73's room and asked the Resident to push the call light. The call light did not signal the beeper. The Surveyor asked how long the call light had been broken. CNA #2 stated, It was working yesterday just fine. The Assistant Administrator answered, I will have our Maintenance man come and look at it. f. On 12/20/23 12:43 PM, the Assistant Administrator brought a cow bell into #73's room to use until call light could be repaired. g. On 12/20/23 1:36 PM, the Surveyor asked the DON for policy on call lights. h. On 12/20/23 2:58 PM, the Administrator informed Surveyor there was no facility policy for answering call lights.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to ensure that a Bi Pap (Bilevel Positive Airway Pressure) mask was stored properly to prevent cross contamination for 1 Resident...

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Based on observation, interview and record review, the facility failed to ensure that a Bi Pap (Bilevel Positive Airway Pressure) mask was stored properly to prevent cross contamination for 1 Resident (R #343) of two (#18 and #343) sampled residents who have physician's orders for a Bi pap machine. The findings are: On 12/18/23 at 11:45 AM, Resident #343 mask and bi-pap machine were on top of a hard plastic, 3 drawer storage unit. The mask was observed to be open to air, not stored in a bag to prevent cross contamination. On 12/20/23 at 9:30 AM, Resident #343's bi-pap mask was observed to be lying beside the bi-pap machine on top of the hard plastic, 3 drawer storage unit. The mask is open to air, not stored in a bag to prevent cross contamination. On 12/21/23 at 9:00 AM, Resident #343's bi pap mask was observed to be in the same location, where it had been observed all week. On 12/21/23 at 9:15 AM the Surveyor asked the Director of Nursing (DON) to view the resident's mask laying exposed to air and contaminants. The DON was asked how the Resident's mask should be stored. She stated, That should be in a bag. The Surveyor asked the DON due to Resident #343's post heart transplant, would a clean mask be especially important. The DON stated, Yes it would, I'll have them do that right now. On 12/21/23 at 9:15 AM the Director of Nursing (DON) was asked to view the resident's mask laying exposed to air and contaminants. DON was asked how the resident's mask should be stored. She replied, that should be in a bag. DON was asked if the fact that R #343 was post heart transplant, would a clean mask be especially important. DON stated, yes it would, I'll have them do that right now.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

Based on observation and interview the facility failed to ensure an oxygen cannister was stored securely to prevent accidents and hazards in Cottage One. The failed practice had the ability to affect ...

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Based on observation and interview the facility failed to ensure an oxygen cannister was stored securely to prevent accidents and hazards in Cottage One. The failed practice had the ability to affect all 8 residents who reside in the cottage. The findings are: 12/20/23 11:05 AM 9:40 AM, the medication closet in Cottage 1 was observed to contain a small number of supplies. OTC (Over the Counter) meds were observed to be within the use by the window. Tubing and supplies were also observed to be in date. At 9:42 AM, upon opening the double doors to the medication closet, an oxygen cannister was observed standing in the corner. The cannister was not secured in a rack. The Nurse Consultant immediately instructed the nurse to get a holder to secure the oxygen tank.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observation and interview, the facility failed to ensure medications in a medication cart was used within date in accordance with accepted principles of pharmacy laws and regulations for 1 me...

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Based on observation and interview, the facility failed to ensure medications in a medication cart was used within date in accordance with accepted principles of pharmacy laws and regulations for 1 med cart. It had the potential to affect 4 Residents (#18, #28, #29, and #43) sampled residents who received insulin, and was stored in the med cart for 100 and 600 hall. The findings are: a. On 12/20/23 at 9:03AM, the medication cart for 100 & 600 halls was checked for expired medications. There were 4 vials of Novolog insulin with written date open on them. Novolog insulin for Resident # 29 had an opened date of 11/17/23. Novolog insulin for Resident #28 had an opened date of 11/12/23, Novolog insulin for Resident #43 had an opened date of 11/10/23 and Novolog insulin for Resident #18 had an opened date of 11/05/23. Licensed Practical Nurse (LPN) #2 was asks how long is insulin good for after being opened? She stated, 4 weeks. b. On 12/20/23 at 9:04 AM, the Surveyor asked LPN #2 how often do you check for expired medications? LPN #2 stated, The night nurses are responsible for checking the med carts, but I try to check the medication before I give it. The Surveyor asked LPN #2 how long is insulin good for after being opened? She stated, 4 weeks. c. On 12/21/23 at 10:46 AM, the Surveyor asked the Director of Nurses [DON] how often are med carts checked for expired medications? The DON stated, Well, the night nurses are supposed to check them every night, and then the weekend supervisor is supposed to check them every week. The pharmacy consultant also checks them monthly. The Surveyor asked the DON do you ever check the medication carts for expired medications? The DON stated, I do random checks but I guess I'm going to start checking them. The Surveyor asked how many days can Insulin be used after it is opened? The DON stated, It's 28 days on short acting insulin. d. A facility policy titled Pharmaceutical Services . provided by the DON on 12/21/23 at 09:13 am documented b. Checking the medication storage facilities at least monthly, for proper storage of medications .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0865 (Tag F0865)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to ensure the Quality Assurance and Performance Improvement program [QAPI] Committee developed and implemented appropriate plans of action to ...

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Based on record review and interview, the facility failed to ensure the Quality Assurance and Performance Improvement program [QAPI] Committee developed and implemented appropriate plans of action to prevent repeated deficiencies for (689) preventing accident and hazards. These failed practices had the potential to affect 8 residents residing in Cottage 1. The findings are: 1. A Recertification survey was conducted on 12/18/23 at the facility. During this survey, F689 was cited for facility failure to ensure an oxygen cannister was stored securely to prevent accidents and hazards in Cottage One. The review of the facility' s Plan of Correction, with a correction date of 12/14/22 indicated: This Plan of Correction and the individual responses are submitted as a Credible Allegation of Compliance solely to meet the requirements of continued certification in the Medicare and Medicaid Programs. These responses do not constitute an admission by the Provider of the truth of the facts alleged or the conclusions set for in the CMS-2567. Step #1: Corrective Action: Upon notification of the deficient practice on 9/21/2022 the administrator immediately ensured all elders safety by performing a perimeter check in all cottages and main building. The administrator ensured all door codes were changed immediately and working properly. Resident #126 was immediately transferred to the hospital for a psychiatric evaluation and did not return to the facility. On 9/21/2022 in order to ensure elders safety the MDS ( Minimum Date Set) coordinator updated resident #5's wander assessment which indicated the resident is low risk at a score of 2, the residents care plan was updated on 10/06/2022 to reflect ability to sit and enjoy the outside on the front porch. Resident #30 was moved into the main building of the facility on 9/13/2022 where each door has a keycode to enter and exit the facility to ensure elders safety. Step #2: Identification of others with the potential of being affected. On 9/21/2022 the MDS coordinator immediately completed wander/elopement assessments on all elders within the facility to identify at risk and high-risk elders. Care plans were updated immediately of any elder at risk or high-risk to show change. Identified elders in the facility's cottages were moved into the main building to ensure safety. Step #3: To ensure deficient practice does not recur: To ensure deficient practice does not recur DON(Director of Nursing) /designee will audit new admissions for elopement risk and ensure appropriate interventions are in place. The DON/designee will audit completed MDS s to ensure the care plan reflects needs/concerns identified in the CAAS. New hires will receive education on wandering, elopement, and resident safety by DON/designee upon initial orientation. All door codes in the main building will be periodically changed to ensure elders safety by the maintenance Director/designee. Staff will be re-in serviced to report change of condition that places elders at risk for elopement. Charge nurse to report the change of condition to supervisor immediately, the care plan will then be updated by the charge nurse/designee with the new interventions to reflect elopement risk and the changes will be communicated to all staff. The facility will educate family members and staff on the importance of not sharing the access code to any resident. A Quality Assurance Performance Improvement (QAPI) Performance Improvement Project was implemented to review and interpret audit findings. Direct care staff in-serviced on 09/21/2022 on facility Elopement Policy to ensure problem does not recur. Step #4: Monitoring Maintenance director/designee will monitor all doors within the main building and cottages 5x weekly for 4 weeks to ensure proper functioning and weekly thereafter. DON/Designee will monitor the 24-hour report daily 5 x a week ongoing and report any elopement activity to the Administrator immediately. The weekend supervisor will review on weekends and report any elopement activity immediately to the DON/Administrator. Any identified concern will be addressed immediately by the DON/Administrator. Step #5: QA Maintenance director/DON/Designee will present all findings to the monthly QA committee for further review and recommendations. On 12/21/23 at 11:15 AM, the Administrator was interviewed: How does the QAA Committee know when an issue arises in any department? The Administrator said the department managers, staff, and verbal reports. We also go over dashboard in facility's computer software daily. The Surveyor asked: How does the QAA Committee know when a deviation from performance or a negative trend is occurring? The Administrator said track and trend through the facility's computer software do root cause analysis and do an action plan to get it back on track. The Administrator was asked: How does the QAA Committee decided which issues to work on? The Administrator said track and trending, and the issues that are most significant that affect the elders, we discuss as a team. The Surveyor asked: How long will the QAA Committee monitor an issue that has been corrected? The Administrator said we will monitor it for monthly and quarterly meetings. The Administrator was asked: Is the QAA Committee aware of repeated survey deficiencies? The Administrator said no. A QAPI policy titled 2023 Quality Assurance & Performance Improvement (QAPA) Plan for The [NAME] House Cottages of Walnut Ridge provided by the administrator on 12/18/23 upon the surveyors entry documented .Performance Improvement Projects .The QAPI team .will review our sources of information to determine if gaps or patterns exist in our systems of care that could result in quality problems .Potential areas to consider when reviewing data include: .State survey results and plans of correction . Step #4: Monitoring Maintenance director/designee will monitor all doors within the main building and cottages 5x weekly for 4 weeks to ensure proper functioning and weekly thereafter. DON/Designee will monitor the 24-hour report daily 5 x a week ongoing and report any elopement activity to the Administrator immediately. The weekend supervisor will review on weekends and report any elopement activity immediately to the DON/Administrator. Any identified concern will be addressed immediately by the DON/Administrator. Step #5: QA Maintenance director/DON/Designee will present all findings to the monthly QA committee for further review and recommendations. On 12/21/23 at 11:15 am The administrator [admin] was interviewed: How does the QAA Committee know when an issues arises in any department? The administrator said The department managers, staff, and verbal reports. We also go over dashboard in Point Click Care [PCC] daily. The surveyor asks: How does the QAA Committee know when a deviation from performance or a negative trend is occurring? The admin said track and trend through PCC and do root cause analysis, and do an action plan to get it back on track. The admin was asks: How does the QAA Committee decided which issues to work on? Admin said track and trending, and the issues that are most significant that affect the elders, we discuss as a team. The surveyor asks: How long will the QAA Committee monitor an issue that has been corrected? The admin said We will monitor it for monthly and quarterly meetings. The admin was asks: Is the QAA Committee aware of repeated survey deficiencies? The admin said no. A QAPI policy titled 2023 Quality Assurance & Performance Improvement (QAPA) Plan for The [NAME] House Cottages of Walnut Ridge provided by the administrator on 12/18/23 upon the surveyors entry documented .Performance Improvement Projects The QAPI team .will review our sources of information to determine if gaps or patterns exist in our systems of care that could result in quality problems .Potential areas to consider when reviewing data include: .State survey results and plans of correction .
Sept 2022 8 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to ensure adequate supervision was provided to prevent e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to ensure adequate supervision was provided to prevent elopement for 2 (Resident #30 and #126) of 3 (Resident #30, #48, and #126) sampled residents who were at high risk for elopement. This failed practice resulted in Immediate Jeopardy that caused or was likely to cause serious harm, injury, or death to Resident #30 and #126 who eloped from the facility. The Administrator, Director of Nursing (DON), and Consultant were informed of the Immediate Jeopardy on 9/21/22 at 3:21 PM. This failed practice had the potential to affect 8 residents who were an elopement risk per the list provided by the Administrator on 9/22/22 at 12:40 PM. The findings are: 1. Resident #30 was admitted to facility on 7/15/22 with diagnosis of Multiple Myeloma not having achieved remission, Chronic Diastolic (Congestive) Heart Failure, Hypertensive Heart Disease with Heart Failure and Anxiety Disorder. The admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 7/22/22 documented resident scored 11 (8-12 indicates moderate impairment) on the Brief Interview for Mental Status (BIMS) and independent with bed mobility, transfer, dressing, eating, toilet use, and personal hygiene. a. On 8/16/22 Resident #30 left the cottage to go to the main building to look for her nurse. The resident went to the end of 200 hall in the afternoon to look for her nurse. b. The 8/17/22 at 2:30 p.m. Nursing Note documented, Note Text: Resident has been wandering and walking around facility for most of the shift resident has been more confused than normal as well, resident showing signs and symptoms (s/s) of increased anxiety/anxiousness, resident is worried that staff is out to get her, resident called daughter and daughter came to visit with resident, daughter stated that she needs her anxiety medication, this nurse call Advanced Practice Registered Nurse (APRN) who stated okay to give One time only dose of Alprazolam 0.5 Mg [milligrams] 2 tablets PO [By Month], and to obtain a UA (urinalysis) with C&S [culture and sensitivity] on resident, Orders processed by this nurse, will continue to monitor. c. The 9/6/22 at 11:32 p.m. Nursing Note documented, Note Text: Elder stated (I have been thinking about kill myself, and that scares me. I don't want to kill myself. But I can stop thinking about it) After talking with her, she does not have a plain, for suicide. Reported to [Name] APN (Advanced Practice Nurse). d. The 9/7/22 at 7:51 p.m. Nursing Note documented, Note Text: Resident is currently on 15 min (minute) safety checks r/t [related to] stating she wants to kill herself. Stated she did not have a plan. Resident was also attempting to elope today. Resident called 911 twice earlier today stating that there was people painting on her antique tables and she wanted them out of her house. She has been stating that we need to get all the children and people who do not belong there out of her house. She has been pacing and crying all shift. PRNs [As needed] administered and noted effective at this time. Resident is currently resting in bed. Respirations even and unlabored. Will continue to monitor and make note of any changes. e. An Office of Long-Term Care (OLTC) Witness Statement Form dated 9/12/22 at 3:45 p.m. and signed by Certified Nursing Assistant (CNA) #4 documented, Witness Full Name [Name] Job Title [CNA] .I, [Name] was leaving [Business name] after my shift and seen [Resident name] behind the cottages walking. By the time I was able to turn around she had already made it almost to [Business name] I pulled into [Business name], got out of my ear and tried to redirect her. She wasn't having it. I asked if anyone knew she had left, she said no. She got into [Business name] and held the door shut so I couldn't get in. Once I got in another CNA got there to help. [Resident name] was telling [Business name] staff that her chest was hurting. Our administrator got there and also tried to talk to her and redirect her. Our administrator had to call her family. [Resident name] was my eyesight the whole time. I watched her leave from our facility ground to [Business name]. f. An OLTC Witness Statement form dated 9/12/22 at 4:05 p.m. and signed by the Certified Nursing Assistant (CNA) #6 documented, Witness Full Name [Name] Job Title [CNA] . I was vacuuming, and CNA #7 was in the kitchen I looked up and I remember her standing by the island by the TV, but I never heard the door open or close because of the vacuum. But we never thought she would run away because she likes to sit outside and read but [DON Name] and [ADON name] came over to let us know what was going on. g. The 9/12/22 at 7:49 p.m. Nursing Note documented, Note Text: [Name], CNA (Certified Nursing Assistant) came into DON office and stated that [Name], CNA had just called her and stated that resident, [Resident name] was seen by [name] going around the fence between our facility and [Business name] parking lot. [Name] states that when she saw the resident, she was still on facility grounds, and she had the resident in her sight. Administrator called [name], resident's daughter, to help assist returning resident safely to the facility. Once safely returned to facility resident assessed with temp, 98.4, in normal limits and no negative findings noted. Resident's family member is to stay with resident tonight. Resident to be transitioned to main traditional home tomorrow. Hospice notified of situation. [Name], APRN notified via telephone. h. An OLTC Witness Statement form dated 9/13/22 at 10:00a.m. and signed by Resident #30 documented, Witness Full Name [Name Resident #30] Job Title [None listed] .Relation to Resident (if Any) Self .I was running away, because I was afraid. Because I was in a business of what, I can't remember. i. An OLTC Witness Statement form dated 9/12/22 and signed by Licensed Practical Nurse (LPN) #1 documented, Witness Full Name [Name] Job Title [CNA] . I was passing medication on 200 hall in main building during the time of resident wandering from cottage 2. j. The Care Plan initiated on 9/13/22 documented, . [Name] scored 4 on Wandering Risk scale, she is not a risk for elopement at this time. 9/12/22 Elopement attempt was made 9/13/22 Moved to main building . k. On 9/19/22 at 1:38 p.m. The resident's family notified the surveyor, One night mom had to come over to the building from the cottage to get some medication because the nurse was in the main building and not the cottage. l. An OLTC Witness Statement form dated 9/16/22 at 9:20 a.m. and signed by the Certified Nursing Assistant (CNA) #7 documented, Witness Full Name [Name] Job Title [CNA] On 9/12/22 I had been in the kitchen cooking and went to answer the call light in room [ROOM NUMBER]-3. When walking past the window I seen [Resident name] outside walking on the porch. She would walk around on the porch off and on during the day. When I came out of room [ROOM NUMBER]-3, I had learned then that [Resident name] had wandered off. m. On 9/20/22 at 8:19 a.m. The Surveyor asked the Certified Nursing Assistant (CNA) #4, Can you tell me what information you have regarding [Resident name] going over to [Business Name]? CNA #4 stated, I was off work. I got off at 2:00 p.m. I went to get my kids when they got out of school. I had to go to [Business name] to get my children some prescriptions. I was leaving [Business name] and I seen her walking from Cottage 2 over to Cottage 1. I tried to keep an eye on her as I was leaving. She was on the curb trying to cross over to the other side of the drive. I pulled turned left onto the highway and then turned left into the facility to turn around. When I got back over, she was at [Business name] in the grassy part in front of the building. I met up with her and told my kids to stay in the car. When I got out, I was trying to talk to her and asked if she told anyone she was gone. She stated, no I didn't but I probably should have. I was walking with her to the [Business name] door and I was on the phone with CNA #5. I asked CNA #5 if anyone knew [Resident name] was in [Business name]. I called the ADON and then I seen the Administrator's trying to get to his truck. I turned around for one second and [Resident] went into the [Business name] and closed the doors. She held the doors closed shut and I could not get in. I finally made my way into [Business name] and another CNA was in the building as well. That was when the Administrator pulled up. The Administrator took over everything from there and I came back to the facility and wrote my witness statement. The Surveyor asked, Do you know what time this occurred? CNA #4 stated, 3:30-3:45pm. The Surveyor asked CNA #4, Has the resident ever done something like this before? CNA #4 stated, No she would always set outside on the front porch or walk around the cottages, but she has never left before. n. On 9/20/22 at 8:33 a.m., The Surveyor asked CNA #5, Can you tell me what information you have regarding [Resident name} going over to [Business name]? CNA #5 stated, I was on the phone with [CNA #4] and I was leaving work. My children get off the school bus here. They were already with me, and I was leaving, and CNA #4 stated, [Resident name] was in the parking lot of [Business name]. I turned back into the facility, and I ran in and told DON and ADON. They jumped up and ran to the Cottages. CNA #4 stayed with the resident until the Administrator got there. I went over to the cottage to help the staff check on the residents then I left because, I had my kids with me. o. On 9/20/2022 at 11:02 a.m., an Inservice was provided by the facility, with 36 staff signatures completed on 9/12/22. It documented, .Elopement/Elopement attempts/ Exit seeking or shaking the door ., If any of the above has occurred or occurring, you should immediately do these steps every time: Inservice staff on elopements after any elopement attempt immediately after ensuring all other elders are accounted for and the missing elder is back in the home ., 1. Do a head count/census count to ensure al are accounted for and are safe? ., 2. Do a perimeter check to insure all elders are accounted for and are safe and are not outside ., 3. Search every office, closet, supply closet, locked doors, refrigerators, every nook and cranny to ensure all elders are accounted for and or safe ., 4. Do door checks on every exit door to ensure all exit doors are secured and alarms are functional ., 5. Do an elopement assessment on all elders and ensure the assessment is correct. Do not use old scores. If all post elopement assessments were completed within 30 minutes, there is something wrong ., 6. Ensure that the elopement binder at the nurse's station is up to date. Any elder that exit seeks, attempts to elope or shakes the doors should have a up to date picture that shows their entire body. If they ambulate-the picture needs to show them standing with whatever device is in use. If a Wheelchair is in use, the picture should include that .,7. An elopement assessment should be completed on every elopement attempt, even if unsuccessful. Any time an exit seeker shakes the door, one should be completed ., 8. Care plans should address any elopement a score of 5 or higher. If their score is above 5, but doesn't exit seek, doesn't express a desire to go home, then the care plan needs to address that the elopement score if high because they are on numerous medications. 1 point is given for every medications that is checked .,9. Every exit door should have some type of alarm on it. If there isn't one, obtain a smart alarm from Walmart or closest store available as soon as possible and place it on the exit door .,10. All staff needs to in serviced on elopements, attempted elopements, exit seeking behavior and any resident that shakes the door are considered to be an elopement risk and should be treated as such ., 11. All staff need to be in serviced on responding immediately to an alarming door ., 12. The administrator, DON [director of nursing] and or ADON [assistant director of nursing] should be notified immediately ., 13. Follow your specific missing resident/elopement protocols in notifying police, family, etc. [etcetera] or as otherwise instructed by the administrator ., 14. Review every admission/readmission assessment for their elopement score and any that have expresses desire to go home and /or exits seeks; initiates steps immediately to prevent elopement from occurring . p. On 9/20/22 at 11:19 a.m. The DON provided a statement and it documented, On September 12, 2022, at approximately 1600 (4:00 PM, I, [Name] RN/DON [Registered nurse/Director of Nursing] and [Name] LPN/ADON [Licensed Practical Nurse/Assistant Director of Nursing] pulled a complete census report we rounded on all elders in the cottages and checked the cottage doors for proper locking and alarm functions as well as a perimeter check. Next, I, [Name] RN/DON [Registered nurse/Director of Nursing] completed rounds on all elders in the traditional building while checking doors for proper locking and alarm functions as well as a perimeter check. q. On 9/20/22 at 3:54p.m., The Surveyor asked the DON [Director of Nursing], Are you aware of the resident coming over here during a rainstorm one night looking for her nurse? DON stated, No, I have never heard of that. The Surveyor asked, Are you aware of a day when the resident walked over to the building from the cottage to get medication from her nurse? DON stated, I do know she come over to the building looking for her nurse. She would walk around the cottages yard and would set outside a lot of the time. The Surveyor asked, Can you tell me what occurred that day on 8/16/22 that the resident walked over to the building looking for her nurse? The Surveyor asked, What was done to prevent resident from leaving the cottage and returning to the traditional building? DON stated. I educated the resident and the Nurse. The Surveyor asked the DON, Can I see the documentation you have for the education? DON stated, I done the education verbally and there was no documentation. The Surveyor asked, Do your nurses work the cottages and building at the same time? DON stated, Yes. r. Review of Resident #30's medical chart showed no documentation of the occurrence. 2. Resident # 126 was admitted on [DATE] with diagnoses of Malignant Neoplasm of Esophagus, Unspecified, Adult Failure to Thrive, Malignant Neoplasm of Upper Third of Esophagus, Barrett's Esophagus with High Grade Dysplasia and Severe Protein-Calorie Malnutrition. The admission Minimum Data Set (MDS) has not been completed. A Brief Interview for Mental Status (BIMS) was completed on 9/14/22 and resident scored 15 (13-15 indicates cognitively intact). The admission Evaluation dated 9/13/22 documented resident was independent with bed mobility, eating, ambulation, toileting, and required supervision with dressing and personal hygiene. a. On 9/13/22 The admission Evaluation documented, .B. Wandering Risk Scale .1. The resident is comatose, and/or dependent on Activity of Daily Living (ADL)S and cannot move without assistance, and/or is stuporous b. no. Mental Status 2. The resident: 1. Can follow instructions. Mobility 3. The resident: 3. Is ambulatory Speech Patterns 4. The resident: 0. Can communicate History of Wandering 5. The resident: 0. Has no history of wandering. Diagnosis 6. The resident has: 0. NO diagnosis of dementia/cognitive impairment; diagnosis impacting gait/mobility or strength .Wandering Risk Sale Score 4.0 . b. The Care Plan initiated on 9/19/22 documented, . [Resident name] scored 4 on Wandering Risk Scale, she is not at risk to elope at this time .Wandering risk Assessment as indicated, observe for any changes in mobility, exit seeking or wandering behaviors .Ambulation: Resident #126 is independent with ambulation .LOCOMOTION: Resident #126 is independent with locomotion .9/18/22 Observe for unsafe practices, cue for safety as needed. Encourage her to wear appropriate footwear, assist as needed. c. The 9/20/22 at 3:45 pm, Nursing Note documented, Nature/Description of Incident: CNA (Certified Nursing Assistant) reported that she was sitting at the table near the front door and witnessed resident walking to the door from the front porch pulling her wheelchair behind her and as resident was approaching the door, the CNA got up to meet her, and residents wheelchair began to roll backwards and resident grabbed her wheelchair and sat slowly to the ground in a crisscross legged fashion without hitting her head. Staff stated that resident's right buttocks touched the ground first and resident was continuously asking CNA not to report incident. CNA reported that she told resident that the incident had to be reported. As the nurse approached the resident outside at the front door, she was sitting on the ground holding on to the left side arm rest of her wheelchair with her right hand. Resident was assisted to a standing position and was resistive when this nurse and CNA was attempting to help her into her wheelchair. This nurse assisted resident to her room and observed resident for injuries with CNA at side. When this nurse asked resident what happened, she responded My wheelchair rolled backwards, and I couldn't grab it so I sat down. Resident stated that she sat down and did not fall. No new s/sx (signs/symptoms) of injuries from current fall. There was no redness noted and she denied pain . d. The 9/20/22 at 10:30 pm Nursing Note documented, Note Text: CNA reported to me. Resident was trying to leave the facility, when trying redirect resident. She stated If you don't leave me alone you will have to call the ambulance for yourself. Because I'm going to hurt you bad. e. The 9/21/22 at 6:41 am Nursing Note documented, Note Text: CNA reported elder was demanding to go to the Kitchen. When CNA explained the kitchen was closed and locked. She stated, I can go anywhere I want, and if you try to stop me, I will break the door down. f. The 9/21/22 at 9:00 am, Nursing Note documented, Note Text: Elder noted to be up stumbling around in her room. This nurse asked elder to please sit down and use her wheelchair (w/c) for mobility until she is stronger. Elder has had multiple falls and staff do not want her to get hurt. Elder was also asked to continue working with therapy to build her strength. Elder stated I am not crazy. Elder reassured that no one had said she was crazy, and she was asked to use the w/c because she is still weak and needs to build her strength up. Elder's room noted to have things strewn all over as well as liquid in the floor. Staff attempted to clean it up but elder was uncooperative. g. On 9/21/22 at 11:07am the Administrator was walking quickly down 200 Hallway pushing a wheelchair. The [NAME] Office Manager (BOM) swiftly walked back into the building. This Surveyor looked out the front door and observed a police car in the road with flashing lights and traffic was backed up. The Surveyor walked out the front door to the grass area between the road and the building and met the Administrator. The Surveyor asked the Administrator, What is going on? The Administrator stated, The Director of Nursing (DON) is on the phone calling for [Ambulance Service Name] to transfer her out for a psych (psychological) eval (evaluation). The Surveyor asked the Administrator, How did she get out? The Administrator stated, She [Resident] knows the code to the building and now she [Resident] is refusing to come back in. h. On 9/21/22 at 11:15am, the Resident was sitting in the back of a police car with her legs out the door and her feet on the road talking with Bystander #2 and the police refusing to come back into the facility. i. On 9/21/22 at 11:16am, Bystander #1 walked up to the Surveyor and stated, I am with the television stations and was leaving the reception and she [Resident] was just standing in the middle of the road. I saw Bystander #2 get out of her vehicle and walk up to the resident. Then a person came out of the building walking toward the resident and the resident started saying I am scared and would not let the employee come close to her. j. On 9/21/22 at 11:19 am, the Resident was loaded into the back of an ambulance by Emergency Personnel. k. On 9/21/22 at 11:20 am, Bystander #2 stated, I was driving down the road and I see this lady standing in the middle of the road. I went up to her and asked her if she was ok. The police stopped and we just started talking to her and was able to get her to set down in the car. She would not let anyone get close to her. l. On 9/21/22 at 11:24am, The Surveyor asked Certified Nursing Assistant (CNA) #3, Can you tell me what happened with Resident #126? CNA #3 stated, The BOM came out her office and said [Resident name] is outside. I darted outside and the police were already out there with her. The Surveyor asked CNA #3, Do you know how she got out? CNA #3 stated, She knows the code by her room so she must have gone out that door because she did not come through the front. m. On 9/21/22 at 11:25am, The Surveyor asked the BOM, Can you tell me what happened with Resident #126? The BOM stated, I got a phone call and the person said, Hey, I think one of your residents is out in the road trying to touch cars. I asked [CNA #3] is that [Resident #126] outside. She looked outside and said yes as she went out the front door. [Resident #126] was standing in the road and people were coming up to her [resident] and I started calling administration. n. On 9/21/22 at 11:30am, Nursing Incident and Accident report documented, Nature/Description of Incident: BOM ran to DON/ADON [Director of Nursing/Assistant Director of Nursing] office and stated that resident was on the highway trying to touch cars. DON, ADON, & Administrator immediately ran outside to resident where she was standing with a police officer, bystander, and CNA near the police officers' car in the turning lane in the middle of the road in front of the facility. Staff attempted to redirect resident back to facility, and she refused. She told the police officer she wanted to get in his car and refused for staff to come near her. Resident refused to speak to staff and stated to the police officer, Please I don't want to go back there. I want to stay with you. I want to get in your car. Let me stay with you please. The DON immediately called APRN [Advanced Practice Registered Nurse] and received STAT [Without delay] telephone order to send resident out to ER [Emergency Room] for eval and treatment. Description of Injuries: Resident refused to talk to staff or allow staff to come near her, unable to observe for injuries or pain. Immediate Actions Taken: Sent to [Hospital Name] ER for evaluation and treatment o. The 9/21/22 at 11:31am Nursing Note documented, Note Text: At 11:26, resident was transported to (Named Facility) emergency room (ER) for eval and treatment via (Named Ambulance Company) accompanied by 2 EMS personnel.,(Named) mother, was notified of incident and transfer. She stated she lived a couple hours away and was unsure if she would be able to make it to the hospital and thanked this nurse for calling. p. The 9/21/22 at 12:30pm Nursing Note documented, Note Text: Last night at approximately 1915, resident was noted to be yelling [Name]. Resident was noted to be in her wheelchair at her room doorway. Enquired who [Name] was and she stated my friend up there, referring to another resident. Resident stated that she had fell and no one was taking care of her. Explained to resident that we were taking care of her and that is why we were checking her vitals and neuros (neurological status). Resident's neuros noted to be WNL [Within normal limits]. Also explained to resident that we had contacted [Name], APRN [Advanced Practice Registered Nurse] and had received order to send her to the ER [Emergency Room] for evaluation. She responded that we were taking too long and asked if she needed to call 911. She said, I want [Name] to call all my doctors to check this place out. Explained that we were calling the ambulance to come get her. [Resident name] was then escorted via wheelchair to DON office while report was being called to [Hospital Name] ED [Emergency Department] and [Ambulance Service Name] per [ADON Name]. [ADON name] asked resident if there was anyone that she would like for us to call and she said [Name]. [ADON] attempted to call [Name] without success x2 attempts. Asked resident if there was anyone else, she would like to notify and she said her mother. Her mother was called at approximately 1921 [7:21p.m.]and resident yelled to put her on speaker phone while ADON was attempting to explain situation. Resident stated, My room is inhumane, but you know how nasty I am. Mom I am confused at this place. Mother, [Mother Name], replied to resident you don't think properly when you need to get some rest. After phone call resident was mumbling to herself repeatedly I am so sorry ya'll are not taking care of me. Asked what we are not doing to take care of you, and she replied everything. Asked to explain what she meant, and she would only reply everything. [Ambulance Service Name] arrived at office at 1930 [7:30p.m.] Resident's PEG [Percutaneous Endoscopic Gastrostomy] was flushed and disconnected from continuous feeding. She was assisted onto the stretcher, and she was telling [Ambulance Service Name] that we don't take care of people here. Female paramedic was noted to stated that she has only seen us take care of people and we were nice. Resident in care of [Ambulance Service Name] x2 and exited facility at 1943 (7:43p.m.). q. The 9/21/22 at 1:42pm note documented, Note Text: At approximately 0820 this morning spoke with [Name] APRN regarding information obtained from resident's parents during phone call last evening regarding resident's past behavioral issues, her attention seeking behaviors, and past drug abuse. No new orders received at this time. The 9/21/22 at 9:12PM Nursing Note documented, Note Text: Spoke with RN at (Named Hospital) and resident was admitted to (Named unit) for weakness and elevated troponin. r. An Office of Long-Term Care (OLTC) Witness Statement form dated 9/21/22 and signed by the Certified Nursing Assistant [CNA] documented, Witness Full Name [Name] Job Title [CNA] .Did my 15 minutes at 11:00am safety check on [Resident name], she was still in her bed. I came to relief [Name] at the door. Name BOM, came and told me [Resident name] was outside in the road. I ran out the door to be with her until nurse or department head could arrive on scene. s. An OLTC Witness Statement form dated 9/21/22 at 11:50a.m. and signed by the BOM documented, Witness Full Name [Employee name] Job Title [Billing Office Manager] .I received a phone call on facility phone around 11:05am. Caller stated, I think one of ya'll resident is out in the highway trying to touch cars. I said, Thank you. I ran outside to look but couldn't quite tell. I came back to the door and asked [name] to look, which she did, and she said it was her. She went on out to the road, and I ran in to the DON [Director of Nursing] office to tell Administrator, DON, and ADON who then rushed outside. t. On 9/21/22 at 5:13pm, the plan of removal was accepted. u. On 9/23/22 at 8:25am, The Surveyor asked the DON, Were there any revisions made to [Resident Name] care plan on Tuesday after her verbalizing wanting to leave the facility? DON stated, I would have to look at her care plan. The Surveyor asked, When do you revise your facility care plans? DON stated, They are done after our morning meetings. The Surveyor asked, Who is responsible for revising care plan? DON stated, The MDS [Minimum Data Set] Coordinator. v. On 9/23/22 at 8:47am, The Surveyor asked MDS Coordinator #1, Did you make any revisions to [Resident name] following her verbalizing wanting to leave the facility on Tuesday? MDS Coordinator #1 stated, No, I did not. The Surveyor asked MDS coordinator #1, When do you revise care plans? MDS Coordinator #1 stated, Usually after morning meeting and we are able to go over everything. That Wednesday morning, I was working a medication cart on the floor so I would not have made any changes to the care plan. MDS Coordinator pulled up the resident's care plan on her computer and stated, Sometime that day after she eloped, it looks like I update her care plan after they completed a new wandering risk assessment. w. On 9/23/22 at 8:52am, The Surveyor asked MDS Coordinator #2, Did you make any revisions to [Resident name] following her verbalizing wanting to leave the facility on Tuesday? MDS Coordinator #2 stated, No, I did not The Surveyor asked, When do you revise care plans? MDS Coordinator #2 stated, The same as her. After we go over things in the morning meeting or I will change it throughout the day as the orders change. The Surveyor asked, Were there changes to [Resident name] care plans that needed to be made? MDS Coordinator #2 stated, I am not even sure we had a morning meeting on Wednesday. The Plan Of Removal for Resident #126 was provided by the Administrator on 09/21/22 at 4:59 PM reads as follow: Preperation and/or execution of this plan do not constitute admission or agreement by the provider thta immediate jeopardy exists. This response is also not to be construed as an admission of fault by the facility, its empoyees, agents or other individuals who draft or may be discussed in this response and immediate jeopardy removal plan. This immediate jeopardy removal plan is submitted as the facility's immediate actionable plan to remove the likelihood that serious harm to a resident will occur, or reocur. 1. Identification of Residents Affected or Likely to be Affected: The facility took the following actions to address the citation and prevent any additional residents from suffering an adverse outcome. (Completion Date: 9/21/2022) Residents directly involved in this deficient practice had their care plan reviewed and updated by the DON or designee and updated to reflect current wandering and elpement risk. The MDS Coordinator reveiwed Section E of the MDS and associated CAA for all residents. Care Plans were reviewed and updated to ensure they reflect audit findings, Concerns were not identified. MDS Coordinator/Designee re-evaluated residents at risk for wandering using an wander risk assessment tool. All nursing staff currently shiftswill be educated on wandering, elopement, and resident safety from the DON and designee(s). Any staff on leave will receive education on their next scheduled work day. 2. Actions to Prevent Occurence/Reoccurence: The facility took the following actions to prevent an adverse outcome from reoccuring. (Completion Date: 9/21/22) Elopement and wandering resident's policy was reviewed. The DON or designee will audit new admissions for elopement risk and ensure appropriate interventions are in place. The DON or designee will audit compleded MDS's to ensure the care plan reflects needs/concerns identified in the CAAs. New hires will receive education on wandering, elopement, and resident safety by the DON or d
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to ensure that fingernails were cleaned and trimmed to promote good personal hygiene and grooming for one resident (#64) of 6 (#5...

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Based on observation, interview, and record review the facility failed to ensure that fingernails were cleaned and trimmed to promote good personal hygiene and grooming for one resident (#64) of 6 (#5, #25, #28, #29, #64, and #68) sampled residents who require assistance with nail care according to a list provided by the Administrator on 9/23/22 at 8:25 AM. Resident #64 had Diagnoses of CHRONIC OBSTRUCTIVE PULMONARY DISEASE, UNSPECIFIED, PRIMARY GENERALIZED (OSTEO)ARTHRITIS and TYPE 2 DIABETES MELLITUS. On the minimum data set (MDS) with an Assessment Reference Date (ARD) of 08/31/22 the resident received a score of 15 (13-15 cognitively intact). The resident required extensive assistance with bed mobility, transfers, toileting, dressing and personal hygiene. Eating was accomplished with supervision only. a. On 09/19/22 at 11:40 AM, Resident #64 was sitting up in her bed. Her nails were long, extended from the base of the finger by up to an inch. The underside of the nails were stained and discolored, several with debris under them. Her nails were covered in polish which was chipped and streaked. The Surveyor asked the Resident if she enjoyed her nails being long. She stated, .yes, but just not this long . Resident #64 continued to describe that a nurse had to cut her nails because she was diabetic. She stated, .they say they will return to cut them and never do . b. On 09/20/22 at 10:44 AM, Resident #64's nails remained long and discolored with dark colored debris under them. The nail on the index finger of the right hand was broken off even with the finger. Resident stated, .yeah, I did that last night . When they get so long, if you hit one they will break I'm surprised it didn't bleed . It is sore . The Surveyor asked the Resident to confirm that she had requested that her nails be cut. She stated, .I have, but I know they are busy. c. On 09/22/22 at approximately 2:00 PM, Resident #64was sitting up in her bed. Her nails remained unchanged. The Director of Nursing (DON) was shown the resident's nails. Resident #64 displayed the nail that was broken off two evenings prior and described how her finger was still sore. The Surveyor asked the if resident's nails should be trimmed. She stated, .I know she likes them long, but yes those need to be trimmed . A nurse must trim the nails of someone who is diabetic . d. On 9/22/22 at 3:00 PM, The Administrator provided Diabetic Nail Care Guideline. The guideline stated that nursing licensed staff were to do diabetic nail care weekly and as needed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0569 (Tag F0569)

Could have caused harm · This affected multiple residents

Based on interview and record review the facility failed ensure Medicaid recipient residents were notified when the amount in their trust account was within $200 of the Supplemental Security Income (S...

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Based on interview and record review the facility failed ensure Medicaid recipient residents were notified when the amount in their trust account was within $200 of the Supplemental Security Income (SSI) resource limit. (R#2, R #10, R#31, R#45, R#50). The failed practice had the potential to affect the 51 residents who had a trust account managed by the facility according to a list provided by the Business Office Manager (BOM) on 9/20/22 at 10:55 AM. The findings are: On 09/20/22 at 10:55 AM, The BOM provided a list of residents who had a trust account managed by the facility. Of the 60 accounts listed, three accounts were within $200 of the resource limit. Two of the accounts were over the $2,000 limit. The Surveyor asked the Business Office Manager if the resident's or their families/representatives were notified of their balances. The Business Office Manager stated, .we send out monthly statements . The Surveyor asked if a letter was sent out specifically to notify families of their proximity to the $2,000 limit and the repercussions of going over the limit. The BOM stated, .I've been here eight and a half years and I have never sent out a letter .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to ensure the State Ombudsman was notified in writing of transfers to the hospital, to protect resident rights for 2 (Residents #34 and #55) o...

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Based on record review and interview, the facility failed to ensure the State Ombudsman was notified in writing of transfers to the hospital, to protect resident rights for 2 (Residents #34 and #55) of 8 (Residents #28, #29, #34, #48, #55, #62, #70, #72) sampled residents who were transferred to the hospital in the last twelve months. A list of discharges and transfers was provided by the Business Office Manager (BOM) on 9/22/22 at 11:05 AM. The findings are: 1. Resident #34 had diagnoses of UNSPECIFIED SYSTOLIC (CONGESTIVE) HEART FAILURE), INSOMNIA, UNSPECIFIED, ACUTE AND CHRONIC RESPIRATORY FAILURE WITH HYPOXIA. On the Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 9/17/22 the resident received a score of 11 (8-12 moderately impaired) on the Brief Interview for Mental Status (BIMS. The list of transfers and discharges showed, Resident #34 was transferred to the hospital on 9/6/22. 2. Resident #55 had Diagnoses of UNSPECIFIED FRACTURE OF SHAFT OF LEFT TIBIA, CHRONIC OBSTRUCTIVE PULMONARY DISEASE, UNSPECIFIED and TYPE 2 DIABETES MELLITUS. On the MDS with an ARD of 8/8/22, the resident received a score of 15 (13-15 Cognitively Intact) on the BIMS. The resident requires extensive assistance with bed mobility, transfer & dressing. Limited Assistance is required for hygiene and toileting. Eating requires supervision. The list of transfers and discharges showed, Resident #55 was transferred to the hospital on 9/18/22. 3. On 9/20/22 at 10:30 AM, the BOM provided the Notice of Transfer/Discharge/LOA with Bed Hold Policy -V7. It states that the Resident (regardless of payment type) will be transferred, discharged or on leave of absence with expected turn to the facility, Method of notification hand delivered to the resident, and a notice must be hand delivered to the representative. The Surveyor asked the BOM, who was responsible for sending the Notice of Transfer out to the family or representative. She stated, .I do that . The Surveyor asked the BOM who was responsible for the notification of the state Ombudsman. She stated, .I'm not sure who is doing that. At one time I think the Assistant Director of Nursing (ADON) did that. Let me check and get back to you . The BOM returned and stated, .I was right it hasn't been done . On 9/23/22 at 9:50 AM, the Surveyor asked the BOM to confirm the length of time since the Ombudsman was notified and she stated, .it's probably been a year, but I can guarantee she will be now .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based interview and record review the facility failed to ensure the resident's plan of care was updated to reflect an acute chan...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based interview and record review the facility failed to ensure the resident's plan of care was updated to reflect an acute change in resident's elopement/wandering status for 1 (Resident #126) of 8 residents identified as high risk for elopement according to the list provided by the Administrator on 9/22/22 at 12:40pm. These failed practices resulted in Immediate Jeopardy that caused or was likely to cause serious harm, injury, or death to Resident #126 who eloped from the facility on 9/21/22 at 11:07am. The Administrator, Director of Nursing (DON), and Consultant were informed of the Immediate Jeopardy on 9/21/22 at 3:21 p.m. The findings are: Resident #126 was admitted on [DATE] with diagnoses of Malignant Neoplasm of Esophagus, Unspecified, Adult Failure to Thrive, Malignant Neoplasm of Upper Third of Esophagus, Barrett's Esophagus with High Grade Dysplasia and Severe Protein-Calorie Malnutrition. The admission Minimum Data Set (MDS) has not been completed. A Brief Interview for Mental Status (BIMS) was completed on 9/14/22 and resident scored 15 (13-15 indicates cognitively intact). The admission Evaluation dated 9/13/22 documented resident was independent with bed mobility, eating, ambulation, toileting, and required supervision with dressing and personal hygiene. 1. On 9/13/22 The admission Evaluation documented, .B. Wandering Risk Scale .1. The resident is comatose, and/or dependent on Activity of Daily Living (ADL)S and cannot move without assistance, and/or is stuporous b. no. Mental Status 2. The resident: 1. Can follow instructions. Mobility 3. The resident: 3. Is ambulatory. Speech Patterns 4. The resident: 0. Can communicate. History of Wandering 5. The resident: 0. Has no history of wandering. Diagnosis 6. The resident has: 0. No diagnosis of dementia/cognitive impairment; diagnosis impacting gait/mobility or strength .Wandering Risk Sale Score 4.0 . 2. The Care Plan initiated on 9/19/22 documented, . [Resident name] scored 4 on Wandering Risk Scale, she is not at risk to elope at this time .Wandering risk Assessment as indicated, observe for any changes in mobility, exit seeking or wandering behaviors .Ambulation: Resident #126 is independent with ambulation .LOCOMOTION: Resident #126 is independent with locomotion .9/18/22 Observe for unsafe practices, cue for safety as needed. Encourage her to wear appropriate footwear, assist as needed. 3. The 9/20/22 at 3:45 pm Nursing Note documented, Nature/Description of Incident: CNA (Certified Nursing Assistant) reported that she was sitting at the table near the front door and witnessed Resident #126 walking to the door from the front porch pulling her wheelchair behind her and as resident was approaching the door, the CNA got up to meet her, and residents wheelchair began to roll backwards and resident grabbed her wheelchair and sat slowly to the ground in a crisscross legged fashion without hitting her head. Staff stated that residents' right buttocks touched the ground first and resident was continuously asking CNA not to report incident. CNA reported that she told resident that the incident had to be reported. As the nurse approached the resident outside at the front door, she was sitting on the ground holding on to the left side arm rest of her wheelchair with her right hand. Resident was assisted to a standing position and was resistive when this nurse and CNA was attempting to help her into her wheelchair. This nurse assisted resident to her room and observed resident for injuries with CNA at side. When this nurse asked resident what happened, she responded My wheelchair rolled backwards, and I couldn't grab it so I sat down. Resident stated that she sat down and did not fall. No new s/sx (signs/symptoms) of injuries from current fall. There was no redness noted and she denied pain . 4. The 9/20/22 at 10:30 pm Nursing Note documented, Note Text: CNA reported to me. Resident was trying to leave the facility, when trying redirect resident. She stated If you don't leave me alone you will have to call the ambulance for yourself. Because I'm going to hurt you bad. 5. The 9/21/22 at 6:41 am Nursing Note documented, Note Text: CNA reported elder was demanding to go to the Kitchen. When CNA explained the kitchen was closed and locked. She stated, I can go anywhere I want, and if you try to stop me, I will break the door down. 6. The 9/21/22 at 9:00 am Nursing Note documented, Note Text: Elder noted to be up stumbling around in her room. This nurse asked elder to please sit down and use her wheelchair (w/c) for mobility until she is stronger. Elder has had multiple falls and staff do not want her to get hurt. Elder was also asked to continue working with therapy to build her strength. Elder stated I am not crazy. Elder reassured that no one had said she was crazy, and she was asked to use the w/c because she is still weak and needs to build her strength up. Elder's room noted to have things strewn all over as well as liquid in the floor. Staff attempted to clean it up but elder was uncooperative. 7. On 9/21/22 at 11:07 am The Administrator quickly pushed a wheelchair down the 200 Hallway. The [NAME] Office Manager (BOM) walked back into the building swiftly. The Surveyor looked out the front door and observed a police car in the road with flashing lights, traffic was backed up. The Surveyor walked out the front door to the grass area between the road and the building and met the Administrator. The Surveyor asked the Administrator, What is going on? The Administrator stated, The Director of Nursing (DON) is on the phone calling for [Ambulance Service Name] to transfer her out for a psych (physcological) eval (evaluation). The Surveyor asked the Administrator, How did she get out? Administrator stated, She [Resident #126] knows the code to the building and now she [Resident #126] is refusing to come back in. 8. On 9/21/22 at 11:15am, Resident #126 was in the back of a police car with her legs out the door and her feet on the road, talked with Bystander #2 and the police, refused to come back into the facility. 9. On 9/21/22 at 11:16am, Bystander #1 walked up to the Surveyor and stated, I am with the television stations and was leaving the reception and she [Resident] was just standing in the middle of the road. I saw Bystander #2 get out of her vehicle and walk up to the resident. Then a person came out of the building walking toward the resident and the resident started saying I am scared and would not let the employee come close to her. 10. On 9/21/22 at 11:19 am, Resident #126 was loaded into the back of an ambulance by Emergency Personnel. 11. On 9/21/22 at 11:20 am, Bystander #2 stated, I was driving down the road and I see this lady standing in the middle of the road. I went up to her and asked her if she was ok. The police stopped and we just started talking to her and was able to get her to set down in the car. She would not let anyone get close to her. 12. On 9/21/22 at 11:24am, The Surveyor asked Certified Nursing Assistant (CNA) #3, Can you tell me what happened with Resident #126? CNA #3 stated, The BOM came out her office and said [Resident name] is outside. I darted outside and the police were already out there with her. The Surveyor asked CNA #3, Do you know how she got out? CNA #3 stated, She knows the code by her room so she must have gone out that door because she did not come through the front. 13. On 9/21/22 at 11:25am, The Surveyor asked the BOM, Can you tell me what happened with Resident #126? BOM stated, I got a phone call and the person said, Hey, I think one of your residents is out in the road trying to touch cars. I asked CNA #3 is that [Resident name] outside. She looked outside and said yes as she went out the front door. [Resident name] was standing in the road and people were coming up to her [resident] and I started calling administration. 14. On 9/21/22 at 11:30am, Nursing Incident and Accident report documented, Nature/Description of Incident: BOM ran to DON/ADON [Director of Nursing/Assistant Director of Nursing] office and stated that resident was on the highway trying to touch cars. DON, ADON, & Administrator immediately ran outside to resident where she was standing with a police officer, bystander, and CNA near the police officers' car in the turning lane in the middle of the road in front of the facility. Staff attempted to redirect resident back to facility, and she refused. She told the police officer she wanted to get in his car and refused for staff to come near her. Resident refused to speak to staff and stated to the police officer, Please I don't want to go back there. I want to stay with you. I want to get in your car. Let me stay with you please. The DON immediately called APRN [Advanced Practice Registered Nurse] and received STAT [Without delay] telephone order to send resident out to ER [Emergency Room] for eval and treatment. Description of Injuries: Resident refused to talk to staff or allow staff to come near her, unable to observe for injuries or pain. Immediate Actions Taken: Sent to [Hospital Name] ER for evaluation and treatment 15. The 9/21/22 at 11:31am Nursing Note documented, Note Text: At 11:26, resident was transported to (Named) emergency room (ER) for eval and treatment via Medic One (Named Ambulance Company) accompanied by 2 EMS personnel. mother, was notified of incident and transfer. She stated she lived a couple hours away and was unsure if she would be able to make it to the hospital and thanked this nurse for calling. 16. The 9/21/22 at 12:30pm Nursing Note documented, Note Text: Last night at approximately 1915, resident was noted to be yelling [Name]. Resident was noted to be in her wheelchair at her room doorway. Enquired who [Name] was and she stated my friend up there, referring to another resident. Resident stated that she had fell and no one was taking care of her. Explained to resident that we were taking care of her and that is why we were checking her vitals and neuros (neurological status). Resident's neuros noted to be WNL [Within normal limits]. Also explained to resident that we had contacted [Name], APRN [Advanced Practice Registered Nurse] and had received order to send her to the ER [Emergency Room] for evaluation. She responded that we were taking too long and asked if she needed to call 911. She said I want [Name] to call all my doctors to check this place out. Explained that we were calling the ambulance to come get her. [Resident name] was then escorted via wheelchair to DON office while report was being called to [Hospital Name] ED [Emergency Department] and [Ambulance Service Name] per [ADON Name]. [ADON name] asked resident if there was anyone that she would like for us to call and she said [Name]. [ADON] attempted to call [Name] without success x2 attempts. Asked resident if there was anyone else, she would like to notify and she said her mother. Her mother was called at approximately 1921 [7:21p.m.] and resident yelled to put her on speaker phone while ADON was attempting to explain situation. Resident stated, My room is inhumane, but you know how nasty I am. Mom I am confused at this place. Mother, [Mother Name], replied to resident you don't think properly when you need to get some rest. After phone call resident was mumbling to herself repeatedly I am so sorry ya'll are not taking care of me. Asked what we are not doing to take care of you, and she replied everything. Asked to explain what she meant, and she would only reply everything. [Ambulance Service Name] arrived at office at 1930 [7:30p.m.] Resident's PEG [percutaneous Endoscopic Gastrostomy] was flushed and disconnected from continuous feeding. She was assisted onto the stretcher, and she was telling [Ambulance Service Name] that we don't take care of people here. Female paramedic was noted to stated that she has only seen us take care of people and we were nice. Resident in care of [Ambulance Service Name] x2 and exited facility at 1943 (7:43p.m.). 17. The 9/21/22 at 1:42pm note documented, Note Text: At approximately 0820 this morning spoke with [Name] APRN regarding information obtained from resident's parents during phone call last evening regarding resident's past behavioral issues, her attention seeking behaviors, and past drug abuse. No new orders received at this time. The 9/21/22 at 9:12PM Nursing Note documented, Note Text: Spoke with Named) RN at (Named) and resident was admitted to 2 East for weakness and elevated troponin. 18. An Office of Long-Term Care (OLTC) Witness Statement form dated 9/21/22 and signed by the Certified Nursing Assistant [CNA] documented, Witness Full Name [Name] Job Title [CNA] .Did my 15 minutes at 11:00am safety check on [Resident name], she was still in her bed. I came to relief [Name] at the door. Name BOM, came and told me [Resident name] was outside in the road. I ran out the door to be with her until nurse or department head could arrive on scene. 19. An OLTC Witness Statement form dated 9/21/22 at 11:50a.m. and signed by the BOM documented, Witness Full Name [Employee name] Job Title [Billing Office Manager] .I received a phone call on facility phone around 11:05am. Caller stated, I think one of ya'll resident is out in the highway trying to touch cars. I said, Thank you. I ran outside to look but couldn't quite tell. I came back to the door and asked [name] to look, which she did, and she said it was her. She went on out to the road, and I ran in to the DON office to tell Administrator, DON, and ADON who then rushed outside. 20. On 9/21/22 at 5:13pm, the plan of removal was accepted. 21. On 9/23/22 at 8:25am, The Surveyor asked the DON, Were there any revisions made to [Resident Name] care plan on Tuesday after her verbalizing wanting to leave the facility? DON stated, I would have to look at her care plan. The Surveyor asked, When do you revise your facility care plans? DON stated, They are done after our morning meetings. The Surveyor asked, Who is responsible for revising care plan? DON stated, The MDS [Minimum Data Set] Coordinator. 22. On 9/23/22 at 8:47am, The Surveyor asked MDS Coordinator #1, Did you make any revisions to [Resident name] following her verbalizing wanting to leave the facility on Tuesday? MDS Coordinator #1 stated, No, I did not. The Surveyor asked MDS coordinator #1, When do you revise care plans? MDS Coordinator #1 stated, Usually after morning meeting and we are able to go over everything. That Wednesday morning, I was working a medication cart on the floor so I would not have made any changes to the care plan. MDS Coordinator pulled up the resident's care plan on her computer and stated, Sometime that day after she eloped, it looks like I update her care plan after they completed a new wandering risk assessment. 23. On 9/23/22 at 8:52am, The Surveyor asked MDS Coordinator #2, Did you make any revisions to [Resident name] following her verbalizing wanting to leave the facility on Tuesday? MDS Coordinator #2 stated, No, I did not. The Surveyor asked, When do you revise care plans? MDS Coordinator #2 stated, The same as her. After we go over things in the morning meeting or I will change it throughout the day as the orders change. The Surveyor asked, Were there changes to [Resident name] care plans that needed to be made? MDS Coordinator #2 stated, I am not even sure we had a morning meeting on Wednesday.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

Based on observation, record review, and interview the facility failed to ensure meals were prepared and served in accordance with the planned written menu to meet the nutritional needs of the residen...

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Based on observation, record review, and interview the facility failed to ensure meals were prepared and served in accordance with the planned written menu to meet the nutritional needs of the residents for 1 of 2 meals observed. These failed practices had the potential to affect 3 residents who received mechanical soft diets and 1 resident who received pureed diets in cottage #2, one resident who received puree diet and 3 residents who received mechanical soft diets in cottage #3 according to a list provided by the Dietary Supervisor. The findings are: 1. The 9/19/22 Spring/Summer Lunch Meal Menu documented residents who received regular diets were to receive 2 oz. (ounces) of tortilla chips, residents on mechanical soft diets were to receive tortilla bread one each, residents on pureed diets were to receive an #8 scoop (2/3 cup) of pureed chicken enchilada and a #16 scoop (1/4 cup) of pureed tortilla bread. 2. The following observations were made during the noon meal preparation and meal service in Cottage #2: a. On 9/19/22 at 11:31 AM, CNA #1 used a #8 scoop (1/2 cup) to place one serving of chicken enchilada casserole into a blender, instead of a #6 scoop (2/3 cup). She pureed the chicken enchilada. At 11:33 AM, she poured the pureed chicken enchilada in a divided plate, covered the plate with foil and placed it in a warmer. b. On 9/19/22 at 11:44 AM, CNA #1 used a #10 scoop (1/3 cup) and placed one serving of refried beans into a blender and pureed, instead of a #8 scoop (1/2 cup) of pureed refried beans as per the menu. c. On 9/19/22 at 12:35 PM, the residents that were on regular diets were not served tortilla chips, residents on mechanical soft diets did not receive tortilla bread and the resident on a pureed diet was not served pureed tortilla bread. d. On 9/19/22 at 12:36 PM, The Surveyor asked CNA #1, how many servings of Chicken enchilada did you prepare for a puree diet? She stated, I did one serving. The Surveyor asked, what scoop size did you use to serve pureed chicken enchilada? She stated, I used #8 scoop and gave one serving. e. On 9/20/22 at 11:03 AM, the Surveyor asked Certified Nursing Assistant #1 the reason residents on regular diets were not served chips, residents on mechanical soft diets did not receive tortilla bread and the resident on a pureed diet did not receive tortilla bread. She stated, It was my fault. 3. On 9/19/22 at 12:25 PM, the following observations were made during the meal service in Cottage #3: a. A resident on a pureed diet was served pureed refried beans, pureed chicken enchilada and pureed green beans. There was no bread served to the resident with her lunch meal. The menu specified a #16 scoop (1/4 cup) of pureed tortilla bread for each resident on pureed diets. b. Residents on regular diets, were not served tortilla chips. c. Residents on mechanical soft diets did not receive tortilla bread. d. The resident on a pureed diet was not served tortilla bread. e. On 9/19/22 11:10 AM, the Surveyor asked CNA #2 the reason residents on regular diets were not served chips, residents on mechanical soft diets did not receive tortilla bread and the resident on a pureed diet did not receive tortilla bread. She stated, I should have given it to them.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0805 (Tag F0805)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure pureed food items were blended to a smooth, lump-free consiste...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure pureed food items were blended to a smooth, lump-free consistency to minimize the risk of choking or other complications for residents who required pureed diets for 2 of 2 meals observed. This failed practice had the potential to affect one resident who received a pureed diet in cottage #2 and one resident who received a pureed diet in cottage #3 as documented on the Diet List provided by the Dietary Supervisor. The findings are: 1. On 9/19/22 at 11:37 AM, Certified Nursing Assistant #1 used a #12 scoop to place 3 servings of brownie into a blender, added milk and pureed. At 11:43 AM, She poured the pureed brownie into a pan and placed it on a shelf in the refrigerator. The consistency of the puree brownie was runny, not smooth. 2. On 9/19/22 at 12:25 PM, The following observations were made during the noon meal service in cottage #3: a. A resident on a pureed diet was served pureed refried beans, pureed chicken enchilada and pureed green beans. i. The consistency of the pureed refried beans was chunky, not smooth, pieces of beans were visible in the mixture. ii. The consistency of the pureed chicken enchilada was chunky, not smooth, pieces of chicken were visible in the mixture. iii. On 9/19/22 at 12:27 PM, the Surveyor asked Certified Nursing Assistant #2 to describe the consistency of the pureed beans and pureed chicken enchilada. She stated, They were both chunky. We try our best with what we have. b. On 9/20/22 at 7:44 AM, a pan of pureed bread and a pan of pureed sausage were on the steam table. The consistency of the pureed bread was thick, not smooth; the consistency of the pureed sausage was gritty, not smooth. The Surveyor asked Dietary Employee to describe the consistency of the pureed diets. She stated, Pureed sausage was gritty. Based on observation and interview, the facility failed to ensure dietary staff washed their hands before handling clean equipment or food items; to prevent potential food borne illness for residents who received meal trays from 1 of 1 kitchen, failed to ensure food items stored in dry goods area were sealed, labeled, and dated ; failed to ensure 1 of 4 ice machines were maintained in sanitary condition and hot foods were maintained at or above 135 degrees Fahrenheit on the steam table while awaiting service, to prevent potential food borne illness for residents who received meals from 1 of 4 kitchens. foods were dated as when received to assure first in first out usage to prevent potential for food bone illness ;The failed practices had the potential to affect 10 who received meals from Cottage #2, 39 residents who received meals and ice from the main kitchen (total census: 76), as documented on a list provided by Dietary Employee ---.and the findings are: 1. On 9/19/22 at 10: 54 PM The section of the ice machine where ice forms before dropping ice collector had accumulation of wet, red, and black residue on it. The panel of the ice machine had wet black residue on it. The Dietary Employee [NAME] was asked to wipe the residue on the panel on the section of the ice machine where ice forms and the panel with a tissue She did, and the wet, red, and black residue easily transferred to the tissue. She was asked to describe the contents within the ice machine panel and the section where ice forms She stated, There were black and red residue. -She was asked Who used the ice from the ice machine and how often do you clean ice machine. She stated, CNAs [Certified Nursing Assistants] use for the water pitchers in the residents' rooms and weuse it to fill beverages served to the residents at meals. The maintenance man cleans. It. At 4:06 PM The maintenance man was asked how often do you clean the ice machine? He stated, I clean it out every month. I emptied it out and clean it. 2. On 9/19/22 at 11:06 AM The following observations were made in the storage room: a. An opened bag of tortilla chips was stored on a shelf in the storage room. The bag was not sealed. b. An opened bag of toasted oats was stored on the shelf in the storage room. The bag was not sealed. 3. On 9/19/2022 at 11:08 AM The following observations were made in the species in the kitchen cabinet on cottage 2, there were no dates when species were received or opened. 1. A container of onion powder. 2. Container of celery salt. 3. Container of garlic powder. 4. A container of ground black pepper. 5. One container of all spice [NAME] flakes. 6. One container of cinnamon. 7. one bottle of soy sauce. 8 One container of Italian seasoning and a tub of syrup. 4. On 9/19/22 at 11:17 AM A bag of wheat bread and a bag of sunbeam bread stored on the counter had no date when there were opened and received. 5. On 9/19/22 at 11:55 AM Dietary Employee #2 touched her mask and without washing her hands, she picked up clean cups by the rims and poured tea to serve to the residents for lunch. 6. On 9/19/22 at 11:59 AM The temperature of the food items when tested and read by Certified Nursing Assistant #1 were with the following results: a. Pureed chicken enchilada 98 degrees Fahrenheit and pureed refried bean 99.4 degrees Fahrenheit. 7. On 9/19/22 12:09 PM AM Dietary Employee #2 picked up the water hose with her bare hand, used it to spray off leftover food items from the blender bowl contaminating her hands. Placed dishes in the dirty rack and pushed them into the dish washing machine to wash and after the dishes stopped washing. Dietary Employee, moved to the clean side in dishwasher area and without washing her hands picked up clean blade from the dish rack and attached it to the base of the blender to be used in pureeing food items to be served to the residents who received pureed diets for the lunch meal. On 9/19/22 PM Dietary Employee #2 immediately was asked was asked, What should you have done after touching dirty objects and before handling clean equipment or food items? She stated, I should have washed my hands. At 12:48 PM Dietary Employee #2 was asked what should you have done after touching dirty objects and before handling clean equipment objects? She stated, I should have changed washed my hands. 8. On 9/19/22 at 12:16 PM Dietary Employee #3 was wearing gloves on her hands; she took out a bag of flour tortilla from the shelf in the storage room and placed it on the counter. She removed a bag of shredded cheese from the refrigerator and placed it on the counter. She picked up a sauce pan and placed it on the stove. She then turned on the stove. Without removing gloves and washing her hands, she removed flour tortilla from the bag and placed them on the saucepan, removed shredded cheese from the bag and placed on top of the flour tortilla and made cheese [NAME] for the residents who do not like chicken enchilada. Dietary Employee #3 was asked what should you have done after touching dirty objects and before handling clean equipment objects? She stated, Washed my hands. 9. On 9/20/2022 The facility's policy on hand washing documented, Wash hands before beginning a different task.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure dietary staff washed their hands before handling clean equipme...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure dietary staff washed their hands before handling clean equipment or food items to prevent potential food borne illness for residents who received meal trays from 1 of 1 kitchen; failed to ensure food items stored in dry goods area were sealed, labeled, and dated; failed to ensure 1 of 4 ice machines were maintained in sanitary condition, failed to ensure hot foods on the steam table were maintained at or above 135 degrees Fahrenheit to prevent potential food borne illness for residents who received meals from 1 (main Kitchen) of 4 out of the kitchens; foods were dated when received to assure first in first out usage to prevent potential for food bone illness. The failed practices had the potential to affect 10 who received meals from Cottage #2, 39 residents who received meals and ice from the main kitchen (total census: 76), as documented on a list provided by Dietary Employee ---. The findings are: 1.On 9/19/22 at 10:54 PM(AM?), a tour of the main Kitchen with Dietary Employee #2 showed, the section of the ice machine where ice formed before it dropped had an accumulation of wet, red, and black residue on it. The panel of the ice machine had a wet black residue on it. The Surveyor asked Dietary Employee #2 to wipe the residue off the panel and the section of the ice machine where ice formed, the wet, red, and black residue easily transferred to the tissue. The Surveyor asked Dietary Employee #2 to describe what transferred to the tissue, There was black and red residue. The Surveyor asked, Who used the ice from the ice machine and how often do you clean the ice machine? She stated, CNAs [Certified Nursing Assistants] use for the water pitchers in the residents' rooms and we use it to fill beverages served to the residents at meals. The Maintenance Employee cleans it. a. On 09/19/22 At 4:06 PM, The Surveyor asked the Maintenance Employee, how often do you clean the ice machine? He stated, I clean it out every month. I empty it out and clean it. 2. On 9/19/22 at 11:06 AM, the following were in the storage room: a. An opened bag of tortilla chips was stored on a shelf, the bag was not sealed. b. An opened bag of toasted oats was stored on a shelf, the bag was not sealed. 3. On 9/19/22 at 11:08 AM, the following spices in the kitchen cabinet of Cottage 2 were not dated when they were received or opened: a. A container of onion powder. b. Container of celery salt. c. Container of garlic powder. d. A container of ground black pepper. e. One container of all spice [NAME] flakes. f. One container of cinnamon g. One bottle of soy sauce h. One container of Italian seasoning and a tub of syrup. 4. On 9/19/22 at 11:17 AM, a bag of wheat bread and a bag of (brand name) bread stored on the counter had no received or opened date. 5. On 9/19/22 at 11:55 AM, Dietary Employee #2 touched her mask, without washing her hands, she picked up clean cups by the rims and poured tea to serve to the residents for lunch. 6. On 9/19/22 at 11:59 AM, the Certified Nursing Assistant tested and read the temperature of the following food items: a. Pureed chicken enchilada 98 degrees Fahrenheit and pureed refried beans 99.4 degrees Fahrenheit. 7. On 9/19/22 at 12:09 PM, Dietary Employee #2 picked up the water hose with her bare hands, used it to spray off leftover food items from the blender bowl contaminated her hands, placed dishes in the dirty rack and pushed them into the dish washing machine to wash. When the dishes stopped washing, Dietary Employee #2 moved to the clean side in the dishwasher area and without washing her hands picked up a clean blade from the dish rack and attached it to the base of the blender to puree food items for the residents who received pureed diets for the lunch meal. The Surveyor immediately asked Dietary Employee #2 was, What should you have done after touching dirty objects and before handling clean equipment or food items? She stated, I should have washed my hands 8. On 9/19/22 at 12:16 PM, Dietary Employee #3 was wearing gloves; she removed a bag of flour tortillas from the shelf in the storage room and placed it on the counter. She removed a bag of shredded cheese from the refrigerator and placed it on the counter. She picked up a sauce pan and placed it on the stove. She then turned on the stove. Without removing gloves and washing her hands, she removed flour tortillas from the bag and placed them in the saucepan, removed shredded cheese from the bag, placed it on top of the flour tortillas and made cheese quesadillas for the residents who did not like chicken enchiladas. The Surveyor asked Dietary Employee #3 What should you have done after touching dirty objects and before handling clean equipment objects? She stated, Washed my hands. 9. On 9/20/22 at 2:23 PM, The facility's policy on hand washing documented, Wash hands before beginning a different task.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s). Review inspection reports carefully.
  • • 15 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
Bottom line: Mixed indicators with Trust Score of 71/100. Visit in person and ask pointed questions.

About This Facility

What is The Green House Cottages Of Walnut Ridge's CMS Rating?

CMS assigns THE GREEN HOUSE COTTAGES OF WALNUT RIDGE an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Arkansas, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is The Green House Cottages Of Walnut Ridge Staffed?

CMS rates THE GREEN HOUSE COTTAGES OF WALNUT RIDGE's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 48%, compared to the Arkansas average of 46%.

What Have Inspectors Found at The Green House Cottages Of Walnut Ridge?

State health inspectors documented 15 deficiencies at THE GREEN HOUSE COTTAGES OF WALNUT RIDGE during 2022 to 2024. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 14 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates The Green House Cottages Of Walnut Ridge?

THE GREEN HOUSE COTTAGES OF WALNUT RIDGE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SOUTHERN ADMINISTRATIVE SERVICES, a chain that manages multiple nursing homes. With 119 certified beds and approximately 96 residents (about 81% occupancy), it is a mid-sized facility located in WALNUT RIDGE, Arkansas.

How Does The Green House Cottages Of Walnut Ridge Compare to Other Arkansas Nursing Homes?

Compared to the 100 nursing homes in Arkansas, THE GREEN HOUSE COTTAGES OF WALNUT RIDGE's overall rating (5 stars) is above the state average of 3.2, staff turnover (48%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting The Green House Cottages Of Walnut Ridge?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is The Green House Cottages Of Walnut Ridge Safe?

Based on CMS inspection data, THE GREEN HOUSE COTTAGES OF WALNUT RIDGE has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Arkansas. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at The Green House Cottages Of Walnut Ridge Stick Around?

THE GREEN HOUSE COTTAGES OF WALNUT RIDGE has a staff turnover rate of 48%, which is about average for Arkansas nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was The Green House Cottages Of Walnut Ridge Ever Fined?

THE GREEN HOUSE COTTAGES OF WALNUT RIDGE has been fined $8,193 across 1 penalty action. This is below the Arkansas average of $33,161. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is The Green House Cottages Of Walnut Ridge on Any Federal Watch List?

THE GREEN HOUSE COTTAGES OF WALNUT RIDGE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.