MEDALLION POST ACUTE REHABILITATION

1719 E BIJOU ST, COLORADO SPRINGS, CO 80909 (719) 381-4963
For profit - Limited Liability company 60 Beds THE ENSIGN GROUP Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#191 of 208 in CO
Last Inspection: August 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Medallion Post Acute Rehabilitation has received a Trust Grade of F, indicating significant concerns about the quality of care provided, which is among the lowest possible ratings. With a state rank of #191 out of 208 facilities in Colorado, they are in the bottom half, and rank #19 out of 20 in El Paso County, suggesting very limited local options that perform better. The facility appears to be improving, as the number of reported issues has decreased from 16 in 2024 to just 2 in 2025, but they still have a staffing rating of 2 out of 5 stars and a high turnover rate of 74%, which is concerning. Additionally, they've incurred $113,257 in fines, indicating repeated compliance issues, and while RN coverage is average, there are serious incidents to note: one resident with severe cognitive challenges eloped from the facility due to inadequate supervision, and another resident fell and suffered significant pain after slipping while trying to walk to the bathroom. Families should weigh these strengths and weaknesses carefully when considering this facility for their loved ones.

Trust Score
F
0/100
In Colorado
#191/208
Bottom 9%
Safety Record
High Risk
Review needed
Inspections
Getting Better
16 → 2 violations
Staff Stability
⚠ Watch
74% turnover. Very high, 26 points above average. Constant new faces learning your loved one's needs.
Penalties
✓ Good
$113,257 in fines. Lower than most Colorado facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 37 minutes of Registered Nurse (RN) attention daily — about average for Colorado. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
25 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★★☆
4.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 16 issues
2025: 2 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

1-Star Overall Rating

Below Colorado average (3.1)

Significant quality concerns identified by CMS

Staff Turnover: 74%

27pts above Colorado avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $113,257

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: THE ENSIGN GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is very high (74%)

26 points above Colorado average of 48%

The Ugly 25 deficiencies on record

2 life-threatening 5 actual harm
Apr 2025 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to provide treatment and care in accordance with professional standar...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to provide treatment and care in accordance with professional standards for one (#2) of three residents out of nine sample residents. Resident #2, who had a history of falling and previous fractures that included a burst fracture of the thoracic vertebra (bone in the upper spine caused by trauma), was admitted to the facility on [DATE]. On 2/11/25 at 6:45 a.m. Resident #2, who ambulated independently with her walker, slipped and fell while walking to the bathroom. After the fall, Resident #2 was heard yelling. A licensed practical nurse (LPN) went to check on the resident and found her lying on her left side, complaining of 8 out of 10 pain, on a 1 to 10 pain scale, to her left shoulder and left hip. According to the LPN's documentation of the fall, Resident #2 refused to allow nursing staff to remove her clothing for a skin evaluation and she requested to be transported to the hospital at that time. The LPN notified the director of nursing (DON), who was the registered nurse (RN) on-call, to notify her of his findings, which included Resident #2's complaints of 8 out 10 pain to her left shoulder and left hip. Resident #2 was assisted into a wheelchair by the LPN and a certified nurse aide (CNA). The 2/11/25 at 6:50 a.m. nursing progress note, written by the DON, documented a RN assessment conducted by the DON, based on the findings reported from the LPN on-site at the time of the resident's fall. It indicated Resident #2 had slipped and fallen while ambulating to the bathroom. It documented Resident #2 was able to move all extremities without injury or noted deformity. It documented Resident #2 was to be transported to the hospital after Resident #2 and Resident #2's representative insisted the resident be evaluated at the hospital. -However, there was no RN in the facility at the time of the fall to conduct a hands-on physical assessment of the resident. Resident #2 was moved off the floor and into a wheelchair, despite her complaints of significant pain, refusal to remove her clothes for a skin evaluation and her request to be sent to the hospital. Resident #2 was transported to the hospital on 2/11/25 at 7:48 a.m. after Resident #2's representative was notified of the resident's fall and insisted on Resident #2 being evaluated at the hospital (63 minutes after Resident #2 initially requested to go to the hospital). At the hospital, the resident was diagnosed with a dislocated and fractured left shoulder and a fractured left hip that required surgical intervention, The facility's failure to accurately assess and evaluate Resident #2 after she experienced a fall and complained of acute pain of 8 out of 10 to her left shoulder and left hip, and the facility's failure to honor the resident's request to be sent to the hospital immediately after the fall resulted in Resident #2 not being transported to the hospital in a timely manner for evaluation and treatment of her acute fractures. Findings include: I. Professional reference According to The Cleveland Clinic (5/11/23) Dislocated Shoulder, retrieved on 4/24/25 from https://my.clevelandclinic.org/health/diseases/17746-dislocated-shoulder, The most common symptoms of a dislocated shoulder include extreme pain, weakness, inability to move arm, shoulder being visibly out of place, swelling, bruising and muscle spasms. Any force that is strong enough to push your shoulder joint out of place can cause a dislocation. The most common causes include falls, care accidents and sports injuries. Go to the emergency room right away if you think your shoulder might be dislocated. According to John Hopkins Medicine (2025) Hip Fracture, retrieved on 4/24/25 from https://www.hopkinsmedicine.org/health/conditions-and-diseases/hip-fracture#:~:text=What%20is%20a%20hip%20fracture,of%20patients%20experience%20spontaneous%20fractures, A hip fracture is a partial or complete break of the femur (thigh bone), where it meets your pelvic bone. It is a serious injury that requires immediate medical attention. II. Facility policy and procedure The Fall Management System policy and procedure, revised November 2022, was provided by the director of nursing (DON) on 4/22/25 at 3:50 p.m. It read in pertinent part, When a resident sustains a fall, a physical assessment will be completed by a licensed nurse, with results documented in the medical record. The Monitoring for Significant Change in Condition policy and procedure, revised May 2007, was provided by the DON on 4/22/25 at 3:50 p.m. It read in pertinent part, If, at any time, it is recognized by any one of the team members that the care needs of the resident have changed, the nurse supervisor should be made aware of and he/she will monitor. Change in ability to ambulate or propel wheelchair. Change in ability to transfer or position self. There will be certain circumstances where immediate attention will be warranted and nursing will be responsible for notifying the appropriate department for evaluation. II. Resident #2 A. Resident status Resident #2, age [AGE], was admitted on [DATE] and discharged to the hospital on 2/11/25. According to the February 2025 computerized physician orders (CPO), diagnoses included hypertension, protein/calorie malnutrition, opioid dependence and a fracture of thoracic vertebra (bone in the upper spine). The 1/13/25 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. She required set up assistance with eating, personal hygiene and was independent with toileting, bed mobility and transfers. The assessment indicated Resident #2 used a walker to assist with ambulation. B. Resident representative interview Resident #2's representative was interviewed on 4/22/25 at 9:03 a.m. The representative said Resident #2 had a history of falls prior to being admitted to the facility. He said while she resided at the facility, she fell again (on 2/11/25). He said he was notified by the nurse on duty that his Resident #2 had fallen, approximately 30 minutes after the event. He said he asked the nurse if she was in pain and the nurse responded yes. He said he asked if the resident had requested to go to the hospital and the nurse had responded yes. The representative said he asked the nurse why emergency medical services (EMS) had not been called yet and he said he demanded the resident be sent to the hospital immediately. He said when he met Resident #2 at the hospital she was writhing and screaming out in pain. He said he was frustrated that she was not sent to the hospital when she had sustained multiple fractures, was in a lot of pain and when she had requested to go. C. Record review The acute/chronic pain care plan, initiated 10/10/24, indicated Resident #2 had acute and chronic pain management issues related to low back pain, history of falling and chronic pain. Interventions included administering analgesia (pain) medication per physician's orders, anticipating the resident's need for pain relief and responding immediately to any complaint of pain and identifying, recording and treating the resident's existing conditions, which may increase pain and or discomfort. -However, the care plan did not indicate the resident had chronic pain in her left shoulder or left hip. The 2/11/25 at 6:50 a.m. nursing progress note documented a registered nurse (RN) assessment, conducted by the DON . Resident #2 was noted on the floor lying on her left side by the bathroom. Resident #2 said that she was walking to the bathroom and had slipped. Resident #2 was able to move all extremities with no signs of injury or deformity. It documented that neurological checks were started and at baseline for the resident. It documented that, based on the resident and resident representative's insistence, the resident would be sent to the emergency room for evaluation. -However, the DON's assessment was based upon the reported findings from the LPN who was on-site at the time of the fall (see interviews below). -Additionally, the nursing note was not created in the resident's electronic medical record (EMR) by the DON until 9:39 a.m. The 2/11/25 at 8:14 a.m. nursing progress note, written by the LPN on-site at the time of the resident's fall, documented that at 6:45 a.m. Resident #2 was heard yelling and was found lying on her left side on the floor in front of the bathroom. Resident #2 said she was ambulating with her walker to the bathroom and slipped. Resident #2 complained of pain at an 8 out of 10 to her left arm and left hip and requested to be sent to the hospital. Resident #2 refused to remove her clothing for a skin evaluation. Resident #2 was assisted into a wheelchair by the LPN and a CNA. The resident's representative was contacted and he requested for Resident #2 to be sent out to the hospital. The nurse practitioner (NP) and the DON were notified and Resident #2 was sent to the hospital. -However, the progress note failed to document whether or not the physician was notified that Resident #2 was reporting 8 out of 10 pain in her left shoulder and left hip and refusing to allow the nursing staff to remove her clothing for a skin evaluation, prior to moving the resident off of the floor. -Additionally, the progress note failed to document that physician's orders were obtained for Xrays, based on the resident's reports of 8 out of 10 pain in her left shoulder and left hip and her refusal to allow the nursing staff to remove her clothing for a skin evaluation, prior to Resident #2's representative insisting the resident be sent to the hospital. The 2/11/25 at 9:53 a.m. interdisciplinary team (IDT) fall committee progress note documented Resident #2 had an unwitnessed fall without injuries. It documented Resident #2 was lying on her left side on the floor in front of the bathroom. Resident #2 was sent to the emergency room for evaluation after Resident #2's, per the resident representative's insistence. It documented no injuries or deformities were noted by facility staff. -However, RN #1, who was not at the facility to physically assess Resident #2 at the time of the fall but received a shift hand-off report from the LPN that was on duty indicated the resident's shoulder looked odd (see interview below). -A comprehensive review of Resident #2's EMR failed to reveal documentation of a physician's order to obtain Xrays of the resident's left shoulder and/or left hip. The 2/11/25 hospital progress note documented Resident #2 had a left shoulder dislocation with a proximal humerus fracture (a break in the long bone of the arm close to the shoulder) and a displaced left femur (thigh bone) fracture. It documented the resident's left shoulder was reduced (a procedure where the shoulder was placed back into position) in the emergency room by the orthopedic surgeon and the emergency room physician. The 2/12/25 hospital progress note documented Resident #2 underwent a left hip nailing (a surgical procedure to realign the bone and stabilize the fracture). III. Staff interviews RN #1 was interviewed on 4/22/25 at 1:50 p.m. RN #1 said Resident #2 had a walker which she used independently to walk around the facility. She said Resident #2 had a soft call light which she only used when she wanted her pain medications. She said the resident would not use the call light to ask for assistance prior to getting out of bed and walking with her walker. She said she took care of Resident #2 on the day she fell, but she said the resident had already fallen and been assisted into a wheelchair before she arrived in the facility for her shift. She said the previous nurse (LPN) had said that the physician had ordered Xrays and the facility was waiting for those Xrays to be obtained on her shoulder. She said Resident #2's left shoulder looked odd. She said the facility sent Resident #2 to the emergency room because the facility could not obtain the Xrays in a timely manner. -However, RN #1 did not document a progress note in Resident #2's EMR regarding her assessment that indicated the resident's shoulder looked odd (see record review above). -Additionally, progress notes indicated Resident #2 was sent to the hospital due to the resident representative's request that the resident be sent to the hospital, not because Xrays could not be obtained in a timely manner (see record review above). RN #1 was interviewed a second time on 4/22/25 at 1:55 p.m. RN #1 said she had reviewed her progress notes in Resident #2's EMR. She said Resident #2 had asked to go to the hospital and the LPN had called the physician but he had not received a return call. She said she was the one that had called the physician again and received an order for the resident to be sent to the emergency room because the Xrays could not be completed timely. She said that was the reason why there was a delay of over an hour between when the resident fell and when the resident was sent to the emergency room. RN #1 said the facility's process, unless a situation was immediately life-threatening, was not to call EMS first, but to call the physician to obtain a physician's order to transfer a resident to the hospital. She said the facility did this even if the resident had requested to go to the emergency room. -However, there was no documentation in Resident #2's EMR to indicate RN #1 or the LPN called the physician to obtain physician's orders for Xrays of the resident's left shoulder and left hip (see record review above). The DON was interviewed on 4/22/25 at 2:45 p.m. The DON said the facility's process was to call the physician first to obtain a physician's order to transfer residents to the hospital to mitigate unnecessary hospitalizations, unless it met criteria for an immediate transfer. She said Resident #2 did not meet criteria for immediate transfer to the hospital. She said immediate criteria was any instance that was immediately life threatening. She said Resident #2 did not request to go to the hospital. She said Resident #2 was at baseline for her pain and she complained of pain normally at an 8 out of 10 pain scale. -However, the note documented by the LPN on 2/11/25 at 8:14 a.m. indicated Resident #2 requested to go to the hospital immediately after her fall (see record review above). -Additionally, Resident #2's acute/chronic pain care plan indicated the resident had chronic pain related to low back pain, not left shoulder or left hip pain (see record review above). The DON said Resident #2 normally, at baseline, did not have full range of motion in all of her extremities. She said the facility had contacted the physician and had obtained a physician's order for Xrays, since the facility could do these in the facility. She said Resident #2's representative was contacted and he insisted that Resident #2 be sent to the hospital. She said the facility sent Resident #2 to the hospital after Resident #2's representative insisted and the facility had obtained a physician's order from the NP to transport the resident to the hospital. The DON was interviewed a second time on 4/22/25 at 3:50 p.m. The DON said a RN was not in the facility when the fall occurred. She said she was the RN on-call and she had documented the RN assessment for Resident #2. She said the facility's process when an RN was not in the building was that the LPN would follow a post-fall check list and they would call the RN on-call. She said she was told by the LPN on-site that Resident #2 was not experiencing any pain or range of motion outside of her normal baseline. She said she did not come into the facility to personally assess the resident. She said Resident #2 was moved off the floor and into the wheelchair before the oncoming RN arrived at the facility. -However, the DON said in her previous interview on 4/22/25 at 2:45 p.m. that Resident #2 was at her baseline level of pain at the time of the fall (see interview above). -Additionally, the LPN's progress note documented Resident #2 was complaining of a pain level of 8 out of 10 to her left shoulder and left hip after the fall. -Additionally, the resident's representative indicated Resident #2 was in extreme pain when she arrived at the hospital (see resident representative's interview). IV. Facility follow-up On 4/23/25 at 1:53 p.m., after the survey exit, the DON provided the following timeline of Resident #2's fall via email: On 2/11/25 at 6:45 a.m. Resident #2 was heard yelling from the hallway and a nurse entered the room. On 2/11/25 at 6:50 a.m. the DON was called during the resident's evaluation as part of the required RN assessment. On 2/11/25, between 6:50 a.m to 7:30 a.m: An RN assessment was conducted. Resident #2 was noted on the floor laying on her left side by the bathroom. Resident #2 stated that she was walking to the bathroom and slipped. Resident #2 is able to move all extremities with no signs of injury or deformity. Neurological checks initiated and at baseline for this resident. Resident #2 was assisted up to her wheelchair by LPN and CNA. A call was made to the provider who gave orders for in-house Xrays. A call was placed to the resident's representative to report the incident and the representative requested Resident #2 be sent to the hospital. The provider called back and was informed of Resident #2's representative request to send the resident out to the hospital; an order was received from the provider. -However, a RN was not in the facility to conduct the assessment and the evaluation was provided by a LPN to the DON and Resident #2 was assisted up to the wheelchair by the LPN and a CNA before a RN was in the facility. The DON's 4/23/25 email additionally included the following EMS timeline from 2/11/25, which was provided to the facility by a dispatcher at (name of the EMS provider): On 2/11/25 at 7:30 a.m. call received by EMS from facility; On 2/11/25 at 7:44 a.m. EMS enroute to facility; On 2/11/25 at 7:48 a.m. EMS arrived to facility; On 2/11/25 at 8:07 a.m. EMS departed from the facility; On 2/11/25 at 8:16 a.m. EMS arrived at the hospital; and, On 2/11/25 at 8:19 a.m. Resident #2 was admitted to the hospital.
Feb 2025 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#1) of three residents at risk for elopement out of se...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#1) of three residents at risk for elopement out of seven sample residents received adequate supervision and were kept free from elopement. Specifically, the facility failed to provide Resident #1 the supervision necessary to prevent elopement. The facility failures created a situation with serious harm and a situation of likelihood of serious harm to residents' health and safety if not immediately corrected. Resident #1, diagnosed with metabolic encephalopathy (improper brain function due to underlying medical condition), unspecified psychosis (mental condition caused by loss of contact with reality), dementia and anxiety, eloped from the facility on 2/1/25 at an unknown time. Facility staff were unaware Resident #1 was missing until after 6:00 a.m. on 2/2/25 when certified nurse aide (CNA) #2 began answering call lights at the start of her shift. At approximately 6:20 a.m. on 2/2/25, CNA #2 noticed Resident #1's dinner tray, untouched, in the resident's room. Resident #1's roommate reported to CNA #2 she had not heard Resident #1 in the room since approximately 5:30 p.m. on 2/1/25, the previous day. CNA #2 reported this to a nurse on duty and the assistant director of nursing (ADON) was notified at approximately 6:30 a.m. A full facility check was conducted, the staff checked the surrounding neighborhood and the resident was unable to be located. At 8:10 a.m. the admissions coordinator (AC) informed the interdisciplinary team (IDT) that Resident #1 had been located at a local hospital. The facility began investigating the incident immediately after Resident #1 was discovered in care of the local hospital and determined Resident #1 eloped from the facility after CNA #1 and licensed practical nurse (LPN) #1 failed to monitor Resident #1 every two hours per facility protocol and due to Resident #1's refusal to wear a wanderguard. Findings include: Observations, interviews and record review confirmed the facility corrected the deficient practice prior to the onsite investigation on 2/12/25 to 2/13/25, resulting in the deficiency being cited as past noncompliance with a correction date of 2/4/25. I. Situation of serious harm The facility failed to ensure the facility staff performed a check of Resident #1 every two hours throughout the evening on 2/1/25 resulting in the facility being unaware of Resident #1's whereabouts for approximately 12 to 15 hours. Resident #1 eloped from the facility on 2/1/25 and was found by the local police approximately 0.3 miles from the facility. She was taken to a local hospital for evaluation where she was admitted at 8:36 p.m. and treated for a urinary tract infection (UTI). II. Facility plan of correction The corrective action plan the facility implemented in response to Resident #1's elopement incident on 2/2/25 was provided by the clinical resource (CR) on 2/12/25 at 2:30 p.m. A. Immediate action One-on-one education was provided to the staff who worked on the 2/1/25 overnight/evening shift and CNA #1 and LPN #1 were placed on suspension pending the investigation of Resident #1's elopement. A facility wide resident count was conducted and all other residents were accounted for. An assessment was conducted of all exterior doors and doors and door alarms were all functioning properly. The incident investigation began immediately and was conducted by the director of nursing (DON) and the nursing home administrator (NHA). B. Identification of others affected The facility determined the deficient practice had the potential to affect all the residents in the facility. C. Systemic changes The DON educated all of the staff on the importance of staff expectations with rounding, high risk for elopement residents (if a resident had not been seen in a few hours), reviewing the resident sign out book, any resident that required one-to-one staff to resident monitors, frequent or 15-minute checks and the post test for elopement. Residents in the facility were interviewed and educated on the use of the resident sign out log. D. Monitoring The facility would evaluate the effectiveness of the plan in quality assurance and program improvement (QAPI) committee meetings for three months and implement additional interventions as needed to ensure sustained compliance. Audits, along with resident records reviewed and analysed for trends, would be reported monthly to the QAPI committee. III. Facility policy and procedure The Elopement/Unsafe Wandering policy, undated, was provided by the CR on 2/12/25 at 2:30 p.m. The policy read in pertinent part, This facility is committed to promoting resident autonomy by providing an environment that remains as free of accident hazards as possible. Each resident is assisted in attending or maintaining their highest practicable level of function through providing the resident adequate supervision and diversional programs to prevent unsafe wandering while maintaining the least restrictive environment for those at risk for elopement. Wandering is defined as random or repetitive locomotion and can either be goal directed or non-goal directed and aimless. Elopement is when a resident leaves the facility premises or a safe area without authorization and/or any necessary supervision to do so. Residents with capabilities of ambulation and/or mobility in a wheelchair will have an unsafe wandering evaluation completed to determine risks for elopement and unsage wandering on admission and with observed behaviors of wandering or attempting to elope. Residents with high risk factors identified on an elopement/wandering evaluation are considered at risk and will have an individualized care plan developed that includes measurable objectives and time frames. The care plan interventions will consider the particular elements of the evaluation that put the resident at risk and the observations of wandering behavior. These interventions will address the individualized level of supervision needed to prevent elopement and unsafe wandering. Staff shall promptly report any resident who is trying to leave the premises, or is suspected of being missing, to the charge nurse or supervisor to evaluate the need for further interventions. If a resident is missing, it is a facility-wide emergency. The missing resident procedures will be initiated. Determine if the resident is out on an authorized leave or pass. If the resident was not authorized to leave, institute a search of the premises. If the resident is unaccounted for after a thorough search of the building and grounds, immediately notify the IDT team, the resident's legal representative or emergency contact, physician and law enforcement. A review of the elopement incident by the IDT will include an investigation to determine safety of the environment and probable cause factors leading to the elopement. A summary of the investigation and recommendations will be documented in the resident's medical record. IV. Resident #1 A. Resident status Resident #1, age greater than 65, was admitted on [DATE] and discharged to the hospital on 2/1/25. According to the February 2025 computerized physician orders (CPO), diagnoses included metabolic encephalopathy, frostbite, unspecified psychosis, convulsions, dementia and anxiety. The 12/22/24 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairments with a brief interview for mental status score (BIMS) of eight out of 15. The 2/1/25 discharge MDS assessment documented Resident #1 required set-up assistance for meals, dressing, personal hygiene and dressing. She was independent with all other activities of daily living (ADL). The assessment documented the resident wandered one to three days during the assessment period, experienced delusions and rejected care. B. Record review 1. Care plans Resident #1's comprehensive care plan, initiated 4/19/24 and revised 6/24/24, documented Resident #1 was an elopement risk and exhibited wandering behaviors related to her impaired safety awareness and had two previous elopements. Pertinent interventions, initiated 6/18/24 and resolved 6/24/24, included one-to-one staff supervision and to document wandering behavior and attempted diversional interventions. Resident #1's dementia care plan, initiated 6/24/24 documented the resident was at risk for acute confusional episodes and had a history of elopements related to dementia with exit seeking behaviors. Pertinent interventions, initiated 6/24/24, included to document wandering behavior and attempted diversional interventions, completing one-to-one staff supervision or 15-minute checks as needed, reminding the resident where her room was and that it was divided by the curtain, identifying the resident's pattern of wandering - was it purposeful, aimless or escapist and intervening as appropriate and redirecting the resident as needed. Resident #1's care plan for ADLs, initiated 12/28/22, revealed she had a self-care performance deficit related to impaired mobility and cognition due to dementia. She refused medications, medical testing and labs, vital signs, assessments and showers. Pertinent interventions, initiated 12/30/22, included to converse with the resident while providing care, explaining all procedure and tasks before starting and providing the resident required set-up assistance to eat. 2. Elopement/wandering evaluation Resident #1's 12/20/24 elopement/wandering evaluation documented she had a predisposing condition of mental illness, was disoriented and ambulated independently and/or with supervision. The evaluation further documented Resident #1 did not have a history of elopement and the resident had no history or current behavior of wandering within the look back period of the previous six months. -However, the resident's February 2025 CPO documented Resident #1 had a diagnosis of dementia, which was not indicated on the elopement/wandering evaluation (see interviews below). The resident's electronic medical record (EMR) documented wandering behaviors (in the last six months prior to the elopement/wandering evaluation) on 6/25/24 and 7/21/24, in which Resident #1 attempted to leave the facility and the wanderguard alarm was activated. 3. Treatment records and progress notes A review of Resident #1's February 2025 treatment administration record (TAR) revealed on the 2/1/25 to 2/2/25 overnight shifts from 6:00 p.m. to 6:00 a.m., LPN #1 documented that Resident #1 had zero exit seeking attempts. The TAR further documented Resident #1 was provided with non-pharmacological interventions for pain that included dim light, a quiet environment, relaxation and distraction. A review of Resident #1's EMR revealed the following documentation completed by CNA #1: -Resident #1's fall prevention intervention of a low bed in place was documented at 9:26 p.m. on 2/1/25 and 1:35 a.m. on 2/2/25; -Resident #1's snack was documented as accepted at 9:26 p.m. on 2/1/25; and, -Resident #1 was documented as being turned and repositioned at 9:27 p.m. on 2/1/25 and at 1:35 a.m. on 2/2/25. -However, Resident #1 was admitted to the hospital on [DATE] at 8:36 p.m. after being found downtown by police. -The facility failed to recognize Resident #1 was not in the building until after 6:00 a.m. the following morning (2/2/25). A 2/3/25 IDT note, written at 11:39 a.m. and related to Resident #1's elopement, documented it was noticed by the facility staff on 2/2/25 at approximately 6:10 a.m. that Resident #1 was not in the facility and the facility's elopement protocol was initiated. Resident #1 was located at a local hospital where she was admitted on [DATE] at 8:36 p.m. after being found by police downtown. It was discovered that the assigned LPN (LPN #1) and CNA (CNA #1) did not follow facility policy and procedure during their shift and were placed on suspension pending investigation. The resident had been accepted to a secure unit at another facility after her hospital discharge. C. Review of Resident #1's elopement incident on 2/1/25 On 2/12/25 at 2:30 p.m. the CR provided the investigation of Resident #1's elopement on 2/1/25. The investigation revealed the following: On 2/1/25 staff reported seeing Resident #1 in the hallways from 2:00 p.m. to 3:00 p.m. On 2/1/25 at 5:00 p.m. CNA #1 said Resident #1 was not in her room and to mark her down for the regular meal. On 2/1/25 at 6:00 p.m. Resident #1's dinner tray was delivered to her room. On 2/1/25 at 9:26 p.m. CNA #1 documented Resident #1 ate 100% (percent) of her meal. On 2/1/25 at 11:41 p.m. LPN #1 documented she had completed a pain evaluation for Resident #1 and that the resident had no exit seeking attempts for the 6:00 p.m. to 6:00 a.m. shift. On 2/2/25 at 6:00 a.m. CNA #2 arrived to the facility, took a report from the night shift CNA #1, and immediately went to the hall and answered the call lights. On 2/2/25 at 6:15 a.m. a bath aide told CNA #2 that Resident #1 was not in her room. Resident #1's roommate said she had not heard her roommate in the room since 5:30 p.m. the night before. On 2/2/25 at 6:20 a.m. CNA #2 reported to a nurse and LPN #1 she could not find Resident #1. LPN #1 told CNA #2 she saw Resident #1 walking down the hallway at 3:00 a.m. -However Resident #1 had already been admitted to the hospital on [DATE] at 8:36 p.m. On 2/2/25 at 6:30 a.m. CNA #2 called the ADON to report she was unable to find Resident #1. The staff were instructed to conduct a full facility check for the resident, including bathrooms, back hallways, the garden and surrounding outside areas. On 2/2/25 at 7:36 a.m. the IDT was alerted the resident was unable to be located. The DON arrived at the facility immediately after and conducted a second search of the facility and surrounding outside areas. At 8:10 a.m. the AC informed the IDT that Resident #1 had been located at a local hospital. At 8:20 a.m. the DON arrived back at the facility after looking for the resident in the surrounding area and a house wide resident count was conducted and all other residents were accounted for. An assessment was conducted of all exterior doors and door alarms and all were all functioning properly. An internal investigation was initiated by the DON and the NHA. LPN #1 was interviewed on 2/2/25 by the DON. LPN #1 stated she heard Resident #1 in her room around 3:00 a.m. when she was taking care of the resident's roommate. LPN #1 said she had not laid eyes on Resident #1 during her shift. LPN #1 explained that her documentation on Resident #1 on the overnight shift was just documentation on the resident's' usual' to explain Resident #1's pain evaluation and number of times the resident attempted to exit the facility. CNA #1 was interviewed on 2/2/25 by the DON. CNA #1 said she documented Resident #1's meal was 100% of the meal intake because Resident #1 did not like to be bothered when she was in her room. LPN #1 and CNA #1 were asked by the DON during the investigation to provide written statements for the events involving Resident #1 on 2/1/25 and 2/2/25, but they did not. V. Staff interviews The CR was interviewed on 2/12/25 at 2:35 p.m. The CR said the facility placed a wanderguard bracelet on Resident #1's wrist in June 2024 and she removed it multiple times until August 2024 and she refused multiple times to have the bracelet placed back on her wrist. The CR said Resident #1 was supposed to be on two-hour checks at the time of her elopement and staff were to check on her every two hours because she was refusing to have the wanderguard on. The CR said the facility thought it had to be around suppertime that the resident left the building through the front door because the front door closed at 6:00 p.m. Dietary aide (DA) #1 and DA #2 were interviewed together on 2/13/25 at 9:55 a.m. DA #1 said residents could exit the facility through the front door or through one of the dining rooms' side doors. DA #1 said the side doors of the dining room went to a lobby and were alarmed. DA #1 said if a resident had a wanderguard on and tried to exit through the side doors, the wanderguard alarm on the wall would sound. DA #1 said if the alarm sounded, there was a code that could be entered to turn the alarm off. DA #1 said residents could also use the dining room side door to go visit a friend in assisted living or get a coffee in the other dining room of the building. DA #1 said she was not at the facility when Resident #1 eloped but she knew of Resident #1. DA #1 said it seemed as though Resident #1 had days she wanted to leave the buildings more than others. DA #1 said she knew who the at-risk residents were in the building and monitored them in the dining room even if they were not attempting to leave through the side door. DA #2 said the dietary staff knew which residents should be redirected away from the dining room side door and the staff should check the elopement wanderguard book every day. The AC was interviewed on 2/13/25 at 10:20 a.m. The AC said was educated on the facility elopement policy after Resident #1's elopement from the facility. The AC said she came to the facility on the morning of 2/2/25 and called local hospitals. The AC said she discovered Resident #1 was in a local hospital during the first phone call she made. The AC said when elopements happened, the facility staff all had specific assignments. She said some staff contacted the hospital and other staff might contact the jails or homeless shelters. The AC said when she called the hospital, she provided specific resident information and the hospital was able to tell her Resident #1 was there. The AC said the facility staff might have to visit the homeless shelters in person because the homeless shelters did not typically provide information on who was there. The AC said if a resident had previously eloped, the facility would try to find that resident at their known or favorite place first. The social services assistant (SSA) was interviewed on 2/13/25 at 11:15 a.m. The SSA she was educated about Resident #1's elopement. The SSA said she had worked at the facility for a very long time and worked various positions in the facility that included the front desk of the assisted living (AL) facility connected to the nursing facility. The SSA said she knew which residents were at risk for elopement and those residents lived on the nursing side of the facility. The SSA said residents at risk for elopement were noted upon admission. She said she noted residents with a dementia diagnosis, even if that resident was not a high elopement risk and also looked out for those residents. The SSA said if a resident consented, the facility took a picture of the resident and included the resident's picture with their information in the elopement binder. The SSA said when she took her break she locked the front doors of the building so people could not enter from the outside, but residents were still able to exit. She said she locked the entrance doors with a key and on the inside of the door she hung a stop sign. The SSA said the stop sign was effective in deterring residents from exiting through the double doors. The SSA said if a resident who was an elopement risk started to or did exit the building through the AL side of the building, or if she was notified of a resident elopement, she immediately called to the nursing side of the facility. The SSA said she would try to reach the DON or other nursing supervisor to inform them of a potential elopement. The SSA said she would also inform the facility plant manager and then attempt to redirect the resident back inside the building. The SSA said she took her cell phone with her to update other staff by phone if she was successful or not in redirecting the resident. The SSA said the facility employed overnight staff that did laundry and while waiting for the laundry to finish, the overnight staff did security rounds outside the facility and checked entrances and doorways. LPN #2 was interviewed on 2/13/25 at 12:10 p.m. LPN #2 said if he was informed of a resident elopement, he would immediately lock his medication cart and start looking for the resident. LPN #2 said if he had to report a resident missing, it depended on the resident what he would report. LPN #2 said some residents were more independent and could sign themselves out of the facility. LPN #2 said if that was the case, he would check the sign out log to see where the resident signed out to go, and then inform the DON or the ADON if he thought the resident had been gone too long. LPN #2 said a resident that needed to be checked every two hours meant the resident needed to be checked at the start of his shift and every two hours after that. LPN #2 said he would, at minimum, put eyes on the resident and depending on the time of day, might ask the resident how they were doing and if they needed anything. LPN #2 said if a resident needed assistance with repositioning, he would have to physically assist the resident with the repositioning and needed to be able to see them directly. The CR, the DON and the NHA were interviewed together on 2/13/25 at 1:15 p.m. The DON said Resident #1 had a diagnosis of dementia. The DON said the dementia diagnosis should have been marked on Resident #1's elopement/wandering evaluation but it would not have increased Resident #1's risk category. The CR said Resident #1's elopement/wandering evaluation should have included the resident's wandering behaviors from the last six months. The CR said indicating those behaviors on the elopement/wandering evaluation placed the resident as high risk (instead of low) but her interventions would have still been the same. The CR said the resident was in the elopement binder at the front desk due to the resident's risk of elopement. The CR said the elopement/wandering evaluation reviewed as part of the plan of correction was correct. The DON said in IDT meetings, new resident admissions or readmissions were reviewed and one of the key parts of the resident admission assessment was the resident's elopement risk and what interventions were needed. The DON said if a resident was an elopement risk, the resident was included in the elopement binder, as were residents with a wanderguard. The DON said nursing staff, such as the DON or other designee, maintained the elopement binder. The DON said the primary failure revealed in the investigation of Resident #1's elopement was the staff working failed to check on Resident #1 as required. The DON said both LPN #1 and CNA #1 should have checked on Resident #1 every two hours. The DON said it was a standard of care the staff should know. The DON said she interviewed the staff who worked during Resident #1's elopement. The DON said said both LPN #1 and CNA #1 had just finished their overnight shift and were still present to look for Resident #1. The DON said LPN #1 had assisted looking for Resident #1 in the nearby neighborhood. The DON said when she received notice Resident #1 was admitted to the hospital, she asked LPN #1 to come back to the facility to interview her further. The NHA said the facility could not confirm for certain the resident was in the building at 5:00 p.m. when the dinner meal tickets were completed. The NHA said it was not unusual for Resident #1's tray to be dropped off in her room and Resident #1 was very independent. The DON said Resident #1 liked to keep her door closed often and did not like to be bothered. The DON said if the resident's door was closed, staff needed to just put eyes on the resident. The DON said LPN #1 and CNA #1 did not put eyes on Resident #1 in the time frame they should have. The DON said to conduct a resident search, the staff started first in the resident's room, and then checked the dining room, the second dining room, and started the other facility rooms, such as shower rooms. The DON said when she arrived at the facility the morning of 2/2/25, the staff had already done the facility search and she did a second room and facility search herself.
Aug 2024 15 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to provide treatment and care in accordance with professional standar...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to provide treatment and care in accordance with professional standards of practice for one (#4) of two residents reviewed out of 33 sample residents. Resident #4 was admitted on [DATE] for long term care with diagnoses of type 2 diabetes with diabetic peripheral angiopathy (narrowing of the arteries decreasing blood flow), chronic kidney disease, heart failures, chronic obstructive pulmonary disease (lung disease causing restricted airflow and breathing problems), major depressive disorder and anxiety. On 7/12/24 Resident #4 struck her right lower leg on the side of her metal bed frame when she was maneuvering her electric wheelchair near her bed, causing a hematoma (bruise) to her leg. The resident reported the injury was very painful. On 7/15/24 the facility obtained an x-ray of the resident's right lower extremity, which was negative. The facility failed to consistently document observations of the resident's injury. On 7/22/24 the resident reported increased pain and swelling, the nurse practitioner (NP) ordered ice three times a day to the area. On 7/29/24 the wound doctor (WD) visited the resident for a different wound. The WD did not see or assess the resident's wound to her right lower extremity. Due to the facility's failure to consistently monitor and document the status of the resident's wound, the resident was sent to the emergency department on 8/5/24 for increased swelling and pain. At the hospital, Resident #4 was diagnosed with cellulitis to the right lower extremity and she had an increased white blood cell count. The resident had surgery to drain and clean out the right leg wound which had become infected and required treatment with intravenous (IV) antibiotics. Findings include: I. Facility policy and procedure The Skin and Wound Monitoring policy, dated January 2022, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:12 p.m. It read in pertinent part, A licensed nurse will assess/evaluate at least weekly each area of alteration/injury, whether present on admission or developed after admission, which exists on the resident. This assessment/evaluation should include but not be limited to: measuring the skin injury; staging the skin injury (when the cause is pressure); describing the nature of the injury (pressure, stasis, surgical incision); describing the location of the skin alteration; describing the characteristics of the skin alteration; describing the progress with healing, and any barriers to healing which may exist; and, identifying any possible complications or signs/symptoms consistent with the possibility of infection. Weekly skin checks will be conducted by a licensed nurse. All residents will have a head to toe skin check performed at least weekly by a licensed nurse. The licensed nurse should document the findings. II. Resident #4 A. Resident status Resident #4, age [AGE], was admitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses included type 2 diabetes mellitus with diabetic peripheral angiopathy, chronic kidney disease, heart failure, chronic obstructive pulmonary disease , major depressive disorder and anxiety. The 7/13/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. She could hear adequately, was able to understand others and made herself understood. B. Resident interview Resident #4 was interviewed on 8/13/24 at 10:33 a.m. Resident #4 said she returned from the hospital yesterday (8/12/24). She said she had an infection in her leg that required surgery. Resident #4 said about a month ago (July 2024), she hit her leg on her bed frame when she was trying to maneuver her electric wheelchair in her room. She said there were no staff around and she was trying to get to her call light, which was on the floor. She said her leg started swelling and hurting right away. Resident #4 said an x-ray was done a couple of days later and there was no fracture so the staff stopped monitoring her leg. Resident #4 said the swelling continued to worsen and the area became warm and painful. Resident #4 said she was told by the nurses she just needed to ice the area to decrease the swelling. Resident #4 said after a few weeks, a red bump formed on top of the swollen area of her leg. She said when this occurred, the nurse called the doctor and was concerned about a blood clot. She said when her leg started draining, the facility decided to send her to the hospital. C. Record review The 7/12/24 incident report, completed by the director of nursing (DON), revealed Resident #4 hit her right leg on the metal part of her bed frame while maneuvering her electric wheelchair in her room. The report documented she obtained a large hematoma with red, blue and purple discoloration. The resident reported the leg was very painful. The DON applied ice to the area and instructed the resident to elevate her leg in the recliner. The physician was notified. The 7/15/14 interdisciplinary team (IDT) progress note indicated x-rays were obtained of the resident's right leg which were negative for a fracture. The note documented the IDT recommended therapy to evaluate the resident's environment and assess the resident's electric wheelchair for safety. According to the nurse progress notes, alert charting (charting done when a resident's condition needs to be monitored) was initiated after the incident on 7/12/24. -However, there were no progress notes documented on 7/13/24 or 7/14/24 to indicate the injury was assessed or was being monitored. The 7/15/2024 alert charting indicated it was the third day of the skin alteration to the resident's right lateral (outside) lower extremity. The area had a dark purple discoloration to the mid-outer calf with an indentation to skin proximal to the ankle with a possible hematoma above the indentation. The resident reported the area was tender to soft touch. An x-ray was completed that morning and the results were pending. The 7/16/24 alert charting indicated it was the fourth day of the skin alteration to the right lateral lower extremity. The area was dark purple discoloration to the mid-outer calf. There was an indentation to the skin proximal to the ankle with a possible hematoma above the indentation. The resident reported the area was tender to soft touch. The x-ray results were negative for fractures. The 7/17/24 alert charting indicated the resident had a skin alteration of a left calf hematoma due to hitting her leg on her bed frame while in an electric wheelchair. The nurses were monitoring for signs and symptoms of infection, pain to sight, or complications every shift for the hematoma to the left lower extremity for three days. There were no signs or symptoms of infection to the resident's left calf. The resident did not have complaints of pain. -However, the resident sustained an injury to her right leg, not the left leg (see record review above and DON interview below). -A review of the resident's electronic medical record (EMR) did not reveal any documentation from 7/18/24 to 7/21/24 regarding the status of the resident's right leg injury. The 7/22/24 nursing progress note documented the nurse practitioner (NP) was notified of increased swelling in Resident #4's right lower leg. The 7/23/24 NP progress revealed the NP visited Resident #4 at the facility. The NP note documented Resident #4 said her leg had decreased in swelling since 7/22/24 but she still had discomfort to the touch. The NP ordered ice to the area three times a day for three days, to encourage elevation and continue to monitor the area. -A review of the residents EMR did not reveal any additional nursing documentation to indicate the staff were monitoring the status of Resident #4's leg from 7/23/24 to 8/4/24. The 7/29/24 wound doctor (WD) progress note documented the WD visited Resident #4 for continued monitoring of a wound in her groin area. -The WD note did not document that the WD examined the resident's injury to her right lower extremity. The 8/5/24 nursing progress note, documented at 8:24 a.m., indicated a phone call was received from the NP with orders for a Doppler (an ultrasound test showing blood flow), to start Keflex (an antibiotic) for possible cellulitis (skin infection) and tramadol (an oral pain medication) for the resident's pain in her leg. The 8/5/24 nursing progress note, documented at 9:31 a.m., indicated the nurse placed a call to Resident #4's physician at 6:40 a.m. regarding the pain to her right lower leg approximately at the mid-calf. The area was red, warm and slightly elevated. The nurse requested a Doppler to rule out deep venous thrombosis (DVT - a blood clot). The 8/5/24 nursing progress note, documented at 1:39 p.m., indicated there was no evidence of a DVT in the resident's right lower extremity according to the Doppler test. The 8/5/24 nursing progress note, documented at 3:00 p.m., indicated the NP was called and notified the hematoma on Resident #4's right lower extremity had opened and was draining. The 8/5/24 nursing progress note, documented at 4:52 p.m., indicated Resident #4 was sent to the hospital emergency department for possible incision and drainage of a right lower extremity hematoma with bloody drainage and a foul smell. The 8/5/24 nursing progress note, documented at 5:28 p.m., revealed Resident #4 left the facility by emergency transport. The 8/5/24 hospital admission record revealed Resident #4 was diagnosed with cellulitis of the right lower limb, a cutaneous (on the skin) abscess of the right lower limb, local infection of the skin and subcutaneous (under the skin) tissue and an elevated white blood cell count of 13.6 (normal range is 4 to 11). The hospital physician's note indicated, upon admission, Resident #4 had a large area of fluctuant (fluid filled) swelling over the anterior pretibial (front of shin bone) space of the right lower leg. It was tender to palpation (touch). There was erythema (redness) with increased skin temperature. The area measured 14 centimeters (cm) length by 10 cm width by two cm depth. There was bloody, malodorous (foul smelling) and copious (large amounts) drainage. Resident #4 was complaining of pain to the right lower extremity which she rated at an 8 out of 10 and described as sharp in nature. The resident said she had been feeling poorly over the last several days. The hospital documentation indicated Resident #4 had surgery overnight for the wound incision and drainage, which was completed at 12:44 a.m. on 8/6/24. She was started on IV antibiotics. The resident returned to the operating room on 8/7/24 for removal of packing, wound re-evaluation and excisional debridement (cutting away of dead tissue) of the wound cavity and repacking. The culture of the wound determined it was infected with multi-drug resistant Escherichia coli (a common bacteria normally found in feces that can infect wounds). On 8/9/24, Resident #4 returned to the operating room for a wound washout and complex wound closure with drain placement. The wound size was 8 cm length by 7 cm width by 2 cm depth. III. Staff interviews The NP was interviewed on 8/16/24 at 3:07 p.m. The NP said she was aware of the injury on Resident #4's leg. The NP said she received a phone call on 7/22/24 from the facility regarding increased swelling in the resident's leg. The NP said she visited Resident #4 on 7/23/24. The NP said the leg did not show signs of infection at that time and she ordered ice to the area. The NP said she received another phone call from the facility on 7/30/24 regarding Resident #4 having increased pain in her leg. She said the resident did not want to take narcotics so she did not order any new medication. The NP said the nurses at the facility should have been monitoring the injury daily and documenting the status. The DON was interviewed on 8/15/24 at 6:36 p.m. The DON said the nurses should have continued to monitor Resident #4's leg until the injury was resolved. The DON said the NP did see Resident #4 on 7/23/24 and ordered ice to the area. The DON said the nurses should have documented their observations of the wound. The DON said there were no signs or symptoms of infection until right before the resident's hospitalization but this was not documented (see record review above). IV. Facility follow-up A chart review was received from the NHA on 8/19/24 at 10:37 a.m. (after the survey). The review was performed by the medical director (MD). The MD confirmed Resident #4 was visited by the wound doctor on 7/29/24 who said he remembered seeing a lesion on the right lower leg but he did not include this observation in his progress note. The MD confirmed that Resident #4 was hospitalized for an infected hematoma on the right lower leg resulting from trauma occurring at the nursing facility.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure residents were treated with respect and digni...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure residents were treated with respect and dignity for two (#4 and #5) of five residents reviewed out of 33 sample residents by providing care in a dignified, respectful and individualized manner. Specifically, the facility failed to: -Ensure staff knocked or announced themselves prior to entering Resident #4's room; and, -Ensure Resident #5 was provided with timely incontinence care when requested. Findings include: I. Facility policy and procedure The Dignity and Respect policy, dated April 2024, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:12 p.m. It read in pertinent part, It is the policy of this facility that all residents be treated with kindness, dignity and respect. Residents will be appropriately dressed in clean clothes arranged comfortably on their persons, and be well groomed. Residents shall be examined and treated in a manner that maintains the privacy of their bodies. A closed door or drawn curtain shields the resident from passers-by. Staff members shall knock before entering the residents' room. II. Resident #4 A. Resident status Resident #4, age [AGE], was admitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses included type 2 diabetes mellitus with diabetic peripheral angiopathy (narrowing of the arteries decreasing blood flow), chronic kidney disease, heart failure, chronic obstructive pulmonary disease (lung disease causing restricted airflow and breathing problems), major depressive disorder and anxiety. The 7/13/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. She could hear adequately, was able to understand others and made herself understood. B. Resident observations and interview On 8/13/24 at 10:35 a.m. certified nurse aide (CNA) #1 entered Resident #4's room without knocking or announcing herself. CNA #1 walked into the room and delivered hot tea to Resident #4. Resident #4 said staff did not always knock. She said sometimes the staff came into her room and did not even speak to her. On 8/13/24 at 1:52 p.m. CNA #1 entered Resident #4's room without knocking. CNA #1 took the resident's lunch plate cover from the room and left without speaking to the resident or her roommate. On 8/15/24 at 1:21 p.m. CNA #2 entered Resident #4's room without knocking. She delivered the lunch tray to Resident #4's roommate, sat it on the bedside table and left without speaking to either resident. C. Staff interviews Licensed practical nurse (LPN) #1 was interviewed on 8/15/24 at 3:19 p.m. LPN #1 said staff should knock and announce themselves prior to entering a residents' room. She said staff should let the resident know who they were and what they were going to do. The director of nursing (DON) was interviewed on 8/15/24 at 5:45 p.m. The DON said staff should knock and announce themselves before entering a residents' room. III. Resident #5 A. Resident status Resident #5, age [AGE], was admitted on [DATE]. According to the August 2024 CPO, diagnoses included type 2 diabetes mellitus, chronic respiratory failure, hypertension (high blood pressure), chronic obstructive pulmonary disease and bipolar disorder (a mental illness causing severe mood swings). The 7/25/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. She was dependent on staff for transfers and toileting hygiene. She was frequently incontinent of urine. B. Resident observations and interview On 8/13/24 at 1:12 p.m. Resident #5 told an unidentified CNA that she needed her brief changed before she went to the music program that started at 2:00 p.m. Resident #5's husband assisted the resident to her room and turned the call light on. During a continuous observation on 8/13/24, beginning at 1:17 p.m. and ending at 1:40 p.m. the following was observed: At 1:17 p.m. CNA #5 went into Resident #5's room and turned off the call light. CNA #5 said she had to help another resident and would be back. At 1:28 p.m. CNA #5 was pushing a mechanical lift into another resident's room. At 1:30 p.m. CNA #2 was picking up lunch trays from two residents' rooms. At 1:40 p.m. Resident #5's husband came into the hall and told CNA #5 that the staff ran out of time and Resident #5 needed to go to the activity program. The resident's husband assisted Resident #5 to the activity program without having her brief changed. -Resident #5 had waited 28 minutes for CNA #5 to return to her room to provide her assistance. At 3:07 p.m. Resident #5 returned from the activity and went into her room. She turned on her call light. -Resident #5 had been in a wet brief for one hour and 55 minutes after informing a staff member she needed her brief changed. At 3:08 p.m. registered nurse (RN ) #2 went to Resident #5's room. RN #2 left, did not turn off the call light and retrieved the mechanical lift. CNA #2 and RN #2 took the mechanical lift into Resident #5's room. RN #2 said they were going to lay Resident #5 down and change her. Resident #5 was interviewed on 8/14/24 at 11:23 a.m. Resident #5 said she was upset when she did not get her brief changed before she went to the music program activity on 8/13/24. She said she was uncomfortable sitting in the wet brief during the program. C. Staff interviews CNA #5 was interviewed on 8/15/24 at 3:42 p.m. CNA #5 said if a resident was incontinent, staff should check on them every two hours and change their brief if needed. CNA #5 said Resident #5 used her call light when she needed to be changed but sometimes she forgot so the staff needed to check on her. CNA #5 said it was important to change incontinent residents frequently to prevent skin breakdown. The DON was interviewed on 8/15/24 at 5:45 p.m. The DON said residents should be checked on for incontinence care at a minimum of every two hours. The DON said it was a priority for CNAs to change an incontinent resident before picking up room trays.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide reasonable accommodations necessary to accom...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide reasonable accommodations necessary to accommodate mobility and accessibility in the resident's environment for one (#8) of one resident reviewed out of 33 sample residents. Specifically, the facility failed to ensure Resident #8's call light was consistently accessible to her. Findings include: I. Facility policy and procedure The Call Lights Accessibility and Timely Response policy and procedure, undated, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:12 p.m. It read in pertinent part, The purpose of this policy is to assure the facility is adequately equipped with a call light at each residents' bedside, toilet, and bathing facility to allow residents to call for assistance. Call lights will directly relay to a staff member or centralized location to ensure appropriate response. All staff will be educated on the proper use of the resident call system, including how the system works and ensuring resident access to the call light. All residents will be educated on how to call for help by using the resident call system. Each resident will be evaluated for unique needs and preferences to determine any special accommodations that may be needed in order for the resident to utilize the call system. Staff will ensure the call light is within reach of the resident and secure, as needed. II. Resident #8 A. Resident status Resident #8, age [AGE], was admitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease and dementia. The 7/20/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of two out of 15. She was dependent on staff assistance with toileting hygiene, upper and lower body dressing, putting on/taking off footwear, sitting to lying, lying to sitting on side of bed, sitting to standing, chair to bed/bed to chair transfers and toileting transfers. III. Resident interview and observations Resident #8 was interviewed on 8/12/24 at 3:30 p.m. Resident #8 said she did not know where her call light was. -Resident #8's call light was on the floor at the foot of her bed. On 8/13/24 at 9:35 a.m. an unidentified staff member entered Resident #8's room. The resident's call light was on the floor at the foot of her bed. At 9:41 a.m. the unidentified staff member exited Resident #8's room. The resident's call light was still on the floor. -The unidentified staff member did not pick the call light up off of the floor and place it within reach of Resident #8 while in the resident's room. During a continuous observation on 8/13/24, beginning at 1:45 p.m. and ending at 4:52 p.m., the following was observed: At 1:45 p.m. an unidentified staff member entered Resident #8's room and closed the door. At 1:47 p.m. the unidentified staff member exited Resident #8's room and the call light was located on the floor at the foot of the resident's bed. -The unidentified staff member did not pick the call light up off of the floor and place it within reach of Resident #8 while in the resident's room. At 2:29 p.m. an unidentified staff member entered the resident's room. Resident #8 was lying down in her bed and her call light was on the floor at the foot of her bed. -The unidentified staff member did not pick the call light up off of the floor and place it within reach of Resident #8 while in the resident's room. At 4:12 p.m. an unidentified staff member entered the resident's room. The resident was lying down in bed and her call light was on the floor at the foot of her bed. -The unidentified staff member did not pick the call light up off of the floor and place it within reach of Resident #8 while in the resident's room. At 4:48 p.m. an unidentified staff member entered Resident #8's room and closed the door. At 4:52 p.m. the unidentified staff member exited the room. The resident was lying in her bed and the call light was located on the floor at the foot of her bed. -The unidentified staff member did not pick the call light up off of the floor and place it within reach of Resident #8 while in the resident's room. On 8/14/24 at 9:31 a.m. an unidentified staff member entered Resident #8's room. The resident was in bed lying down and her call light was located on the floor at the foot of her bed. -The unidentified staff member did not pick the call light up off of the floor and place it within reach of Resident #8 while in the resident's room. IV. Record review The behavior care plan, revised 8/8/24, documented Resident #8 had the potential to demonstrate physical behaviors related to dementia with behaviors. She could become combative with cares and frequently refused her cares. The care plan indicated Resident #8 would frequently throw her call light on the floor after it had been clipped to her bed or clothing. The interventions included assessing and anticipating the resident's needs, food, thirst, toileting needs, comfort level, body positioning and pain, documenting observed behavior and attempted interventions and providing a guide away from source of distress when agitated, engaging calmly in conversation and, if response was aggressive, staff was to walk calmly away and approach later. The 10/26/23 progress note documented Resident #8 was in rehabilitation services for physical and occupational therapy. The note documented the staff would continue to focus on safety with bed mobility and training/education on use of call light. Due to memory issues, the resident had a decreased follow through with education and would benefit from repetitive training. The note documented the staff would continue to monitor for further needs and safety as appropriate. The 8/15/24 behavior note, documented during the survey, revealed Resident #8 continued to kick the call light on the floor after certified nurse aides (CNA) had placed it multiple times on the bed with a clip. -A review of Resident #8's electronic medical record (EMR) did not reveal any additional documentation regarding Resident #8 kicking her call light on the floor. V. Staff interviews Certified nurse aide (CNA) #1 was interviewed on 8/15/24 at 10:28 a.m. CNA #1 said the call light should always be within reach for all of the residents. She said if the call light was not within reach she would put it back where the resident could reach it. She said if the call light was on the floor she would not know when the resident needed assistance. She said the call light should never be on the floor. She said she was responsible for making sure the call light was within the resident's reach. She said if any of the staff saw the call light on the floor they needed to pick it up and make sure that it was within reach for the resident. CNA #1 said she did not know if Resident #8 could use her call light. CNA #1 said she checked on Resident #8 all the time. She said Resident #8 was a fall risk, so she checked on her more frequently. She said sometimes the residents did not press their call light, so she frequently checked in on the residents. Licensed practical nurse (LPN) #2 was interviewed on 8/15/24 at 11:28 a.m. LPN #2 said the call light should be placed somewhere the resident could reach it. She said if the call light was not within reach for the resident, she would let the resident know where the call light was located. LPN #2 said the call light should never be placed on the floor where it was out of reach for the resident. She said if the call light was on the floor or out of reach then the resident could not call for help and that could be a problem. She said any staff who went into Resident #8's room should have picked up her call light and put it within reach. LPN #2 said she was not sure if Resident #8 was able to use her call light. She said she thought Resident #8 might not have been able to use her call light due to her cognition. The director of nursing (DON) was interviewed on 8/15/24 at 6:02 p.m. The DON said the call light needed to be within reach when a resident was in bed and within reach while a resident was in a chair where the resident could reach it safely. She said if the call light was not within reach, the staff needed to move it so that it was within reach. She said the staff should be checking at least every hour to ensure the call light was within reach. She said the call light should never be on the floor. The DON said Resident #8 could use her call light but chose not to and would yell out for help instead. She said Resident #8 kicked the call light off her bed. She said the staff should be doing rounding and checking on those things to make sure the call light was within reach for all of the residents.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#4) of three residents out of 33 sample residents was ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#4) of three residents out of 33 sample residents was provided prompt efforts by the facility to resolve grievances. Specifically, the facility failed to provide a resolution to Resident #4's grievance, which he had communicated to staff on multiple occasions, regarding the resident's care. Findings include: I. Facility policy and procedure The Grievance policy and procedure, revised August 2024, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:14 p.m. It read in pertinent part, It is the policy of this facility to establish a grievance process to address resident concerns without fear of discrimination or reprisal. Such grievances include those with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and of other residents, other concerns regarding their facility stay and make prompt efforts to resolve grievances the resident may have. The facility's grievance official is responsible for overseeing the grievance process, receiving and tracking grievances; leading any necessary investigations by the facility; maintaining the confidentiality of all information associated with grievances; issuing written grievance decisions to the resident, if requested and coordinating with state and federal agencies as necessary. The grievance official evaluates and investigates the concern and takes immediate action to resolve the concern and prevent further potential violations of any resident's right while the alleged violation is being investigated. The grievance official or designee responds to the individual expressing the concern within three working days of the initial concern to acknowledge receipt and describe steps taken toward resolution. II. Resident #4 A. Resident status Resident #4, age [AGE], was admitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses included type 2 diabetes mellitus with diabetic peripheral angiopathy (narrowing of the arteries decreasing blood flow), chronic kidney disease, heart failure, chronic obstructive pulmonary disease (lung disease causing restricted airflow and breathing problems), major depressive disorder and anxiety. The 7/13/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. She could hear adequately, was able to understand others and made herself understood. B. Resident interview Resident #4 was interviewed on 8/13/24 at 10:33 a.m. Resident #4 said she filed a grievance right before she went to the hospital on 8/5/24. Resident #4 said a certified nurse aide (CNA) was unfamiliar with her care and did not know how to transfer her with the sit to stand mechanical lift. Resident #4 said the CNA left the room to get another staff member to help her and was gone for 30 minutes. When the CNA returned, Resident #4 said she was upset because she had waited so long. She said the CNA argued with her and spoke in a disrespectful manner. Resident #4 said she wrote out a grievance and gave it to her regular CNA to give to the NHA. C. Record review A nursing progress note, dated 8/3/24 at 3:46 p.m., documented Resident #4 said a CNA was incompetent to care for her. -The progress note did not indicate a grievance was filed by the resident. On 8/14/24 at 4:30 p.m. the NHA provided a grievance form dated 4/5/24, regarding call light times. The facility follow-up was educating staff and monitoring of call light times. On 8/15/24 at 5:45 p.m. the NHA provided an additional grievance form, dated 8/5/24 which noted an investigation was started upon review of a progress note from 8/3/24 related to Resident #4. The follow-up action on the grievance form indicated Resident #4 was spoken to regarding the importance of skin hygiene and teaching new CNAs her preferences for care. -The grievance did not address Resident #4's concern of the CNA arguing with her and speaking to her in a disrespectful manner. The resident's name was not on the grievance form and the section for the resident's concern was blank. III. Staff interviews The director of nursing (DON) was interviewed on 8/15/24 at 5:45 p.m. The DON said grievances came through staff rounding with the residents, individual resident concerns and through reports from a CNA or other staff member. She said grievances had to be followed up on by the manager of the department the concern pertained to within three days. She said the grievance was supposed to have some sort of resolution that was satisfactory for the resident. The DON said Resident #4 had a history of self-sabotaging and not allowing care if she thought the CNA did not know how to care for her. The DON said the resident would say the staff were incompetent. She said Resident #4 did not tell the staff how she wanted them to care for her. The DON said they had tried to train other staff how to care for Resident #4 but she still preferred only certain staff.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interviews, the facility failed to ensure that professional standards of practice were followed during ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interviews, the facility failed to ensure that professional standards of practice were followed during medication administration for one (#4) of one resident reviewed out of 33 sample residents. Specifically, the facility failed to ensure medications were not left at Resident #4's bedside. Findings include: I. Facility policy and procedure The Medication Administration policy, dated January 2023, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:12 p.m. It read in pertinent part, Medications are administered as prescribed in accordance with manufacturers' specifications, good nursing principles and practices and only by persons legally authorized to do so. Medications are administered within 60 minutes of scheduled time, except before or after meal orders, which are administered based on mealtimes. Unless otherwise specified by the prescriber, routine medications are administered according to the established medication administration schedule for the nursing care center. Residents are allowed to self-administer medications when specifically authorized by the prescriber, the nursing care center's interdisciplinary team (IDT), and in accordance with procedures for self-administration of medications and state regulations. The resident is always observed after administration to ensure that the dose was completely ingested. If only a partial dose is ingested, this is noted on the medication administration record (MAR), and action is taken as appropriate. II. Resident #4 A. Resident status Resident #4, age [AGE], was admitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses included type 2 diabetes mellitus with diabetic peripheral angiopathy (narrowing of the arteries decreasing blood flow), chronic kidney disease, heart failure, chronic obstructive pulmonary disease (lung disease causing restricted airflow and breathing problems), major depressive disorder and anxiety. The 7/13/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. She could hear adequately, was able to understand others and made herself understood. She was independent with eating and drinking. B. Observations and interview On 8/15/24 at 9:17 a.m. Resident #4 was in bed in her room. There were two cups of pills on her bedside table. One cup contained seven pills and the other cup contained two pills, one of the pills was broken in half. Resident #4 said she asked for fresh ice water to take her seven pills this morning but no one had brought her any so she was unable to take her medications. Resident #4 said the cup containing two pills was from last night (8/14/24). Resident #4 said the night nurse delivered the pills to her but did not return to see if she had taken the medications. C. Record review The self-administration of medication evaluation, completed on 8/12/24 (during the survey), revealed Resident #4 was able to self-administer medication. -A review of Resident #4's electronic medical record (EMR) did not reveal a physician's order for the resident to self-administer oral medications. -A review of Resident #4's comprehensive care plan did not reveal documentation regarding the resident's ability to self-administer medications. A review of the August 2024 medication administration record (MAR) indicated licensed practical nurse (LPN) #3 administered cetirizine HCl 5 milligrams (mg) and calcium carbonate with vitamin D 600 mg-400 mg at 11:04 p.m. on 8/14/24. D. Staff interviews LPN #1 was interviewed on 8/15/24 at 9:17 a.m. LPN #1 said she delivered medications to Resident #4 that morning (8/15/24). LPN #1 said the nurses left Resident #4's medication at her bedside and she took her medication when she was ready. LPN #1 said she checked in with the resident about two hours after she gave the resident the medication cup to see if the resident had taken the medication. LPN #1 said Resident #4 did not ask for fresh ice water when she delivered her medication that morning. LPN #1 said she only delivered one medication cup containing seven pills. LPN #1 said she did not see the other medication cup containing two pills when she delivered Resident #4's morning medications but she said the medications must have been from the previous night. LPN #1 said she would document that the resident did not take the two pills and dispose of the medications. LPN #1 said she would get fresh ice water for Resident #4 and make sure she took her morning medications. The director of nursing (DON) was interviewed on 8/15/24 at 6:23 p.m. The DON said medications could be left at the bedside if a resident was independent and had been assessed to safely self-administer their medications. The DON said if the nurse left medications at the bedside, the nurse should go back and check with the resident before the end of their shift to make sure the resident took the medications. E. Facility follow up On 8/15/24 at 5:45 p.m. the DON provided a copy of a counseling notice, dated 8/15/24 (during the survey), for LPN #3. The notice indicated LPN #3 received a written warning via telephone for documenting medications as administered on the evening of 8/14/24 without verifying the medication was taken by the resident. The counseling notice was signed by the DON.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0660 (Tag F0660)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop and implement effective discharge planning for one (#59) o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop and implement effective discharge planning for one (#59) of two residents reviewed for discharge planning out of 33 sample residents. Specifically, the facility failed to develop and implement a collaborative discharge plan that involved Resident #59's discharge goals. Findings include: I. Resident #59 A. Resident status Resident #59, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the August 2024 computerized physician orders (CPO), the diagnoses included Parkinson's disease. The 8/7/24 minimum data set (MDS) assessment revealed the resident had mild cognitive impairment with a brief interview for mental status (BIMS) score of 11 out of 15. He required partial or moderate assistance with activities of daily living. B. Resident interview Resident #59 was interviewed on 8/13/24 at 10:07 a.m. Resident #59 said he was admitted to the facility for short-term rehabilitation. He said his goal was to move back to the community. He said his previous living arrangement was with a family member who had passed away and he was not sure if he was able to return. Resident #59 said the facility staff had not asked him what his discharge plan goal was except for when he was first admitted . He said he did not feel like anyone was working toward a goal of him discharging but were instead planning on him staying at the facility under long-term care services. Resident #59 said he was aware of his limitations with Parkinson's disease, but he wanted to be as independent as possible for as long as possible, which included his living situation. He said facility staff had not developed goals with him for discharge or provided him different options for when he would return to the community. Resident #59 said he did not want to stay at the facility for long-term care. He said he had never told the facility staff he wanted to stay, but he felt that they were planning to do whatever they wanted without consulting him. C. Record review The 8/8/24 social services assessment documented the resident previously lived alone with a family member who had passed away. It indicated that a family member was the resident's only support, however, the resident was still in touch with his brother-in-law. The social services assessment documented the resident had a discharge plan of long-term care placement at the facility. -The assessment did not document the resident's wish to return to his previous living situation, nor did it provide any documentation or follow-up with the brother-in-law to determine if the resident living with the brother-in-law was a viable option. -A review of the resident's comprehensive care plan did not reveal documentation that a care plan had been developed with the resident's discharge goals and any interventions to assist the resident in achieving those goals. -A review of the resident's electronic medical record (EMR) did not reveal documentation that active discharge planning had been conducted for Resident #59. II. Staff interviews The social services director (SSD) and the social services consultant (SSC) were interviewed on 8/15/24 at 3:02 p.m. The SSD said social services was responsible for discharge planning. The SSC said discharge planning was fluid and should begin at the resident's admission and continue throughout their stay at the facility. She said the comprehensive care plan should include the resident's discharge goals and interventions to assist the resident to achieve those goals. The SSD said the discharge goals were obtained during the initial social services assessment when the resident was admitted to the facility. She said from there, the comprehensive care plan would be developed within the first seven days of the residents' admission. The SSC said the least restrictive goal was the initial plan and development of that plan would lead to achievement or alteration of the goals. The SSD said Resident #59 planned to remain at the facility for long-term care. She said she had documented that on the social services assessment. She said she did not know the resident wanted to return to his previous living arrangement or a possible assisted living. She said she had not provided Resident #59 with any discharge alternatives other than long-term care. The SSD confirmed she had not developed a discharge care plan within the comprehensive plan of care. She said that should have been developed immediately following the completion of the social services assessment. The SSD said she would meet with Resident #59 and provide him with alternative discharge options and a list of different assisted living communities. She said she would develop his discharge plan and interventions to reach his goals. The SSD was interviewed again on 8/15/24 at 5:11 p.m. The SSD said she went to Resident #59's room to speak about his discharge goals, however the resident said he had a migraine and asked if she could visit later. She said she set up a care conference to discuss his discharge goals for the following week.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#39) of one resident out of 33 sample re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#39) of one resident out of 33 sample residents received the care and services necessary to meet their nutrition needs and to maintain their highest level of physical well-being. Specifically the facility failed to provide Resident #39 meal set-up assistance and implement nutritional interventions to prevent weight loss. Findings include: I. Facility policy and procedure The activities of daily living (ADL) policy, dated 2022, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:12 p.m. It read in pertinent part, Care and services will be provided for the following activities of daily living eating to include meals and snacks. A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene. II. Resident #39 A. Resident status Resident #39, age [AGE], was admitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses included dementia without behavioral disturbance, type 2 diabetes mellitus, atherosclerotic heart disease (a build-up plaque in the arteries, restricting blood blow), lack of coordination, unspecified protein-calorie malnutrition, frontotemporal neurocognitive disorder (damage to the frontal and temporal lobes of the brain) and vitamin B-12 deficiency anemia. The 7/6/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments with a brief interview for mental status (BIMS) score of seven out of 15. Resident #39 was able to feed himself with set-up assistance and was prescribed a mechanically altered diet. B. Observations During a continuous observation on 8/14/24, beginning at 11:55 a.m. and ending at 1:12 p.m., Resident #39 was sitting at a table in the dining room, drinking a beverage from a regular glass. At 12:29 p.m. Resident #39's food was delivered. An unidentified staff member set the resident's plate above his beverage, which was sitting directly in front of the resident. He was not served a dessert. -The unidentified staff member did not hand the resident a utensil, napkin or ensure his plate was set directly in front of him. Resident #39 picked up his fork and began eating his pureed food, reaching over his beverage. The resident dropped some food into his drink and attempted to fish it out with the fork. Resident #39 repeatedly put his fork in his drink. Resident #39 picked up the glass and drank some of his beverage and set the glass back in front of his plate. He continued reaching over the glass to eat his food. The registered dietitian (RD) was standing nearby observing residents and looking at her cellular phone. -The RD did not assist the resident with setting up his plate in a location where he could reach all of his food. At 12:35 p.m. Resident #39 dropped some pureed food from his fork onto the table. The resident attempted to pick the food up with his fork and eat it. He was attempting to reach the food on the far side of his plate, however he was unable to reach it, therefore the resident was only able to get small amounts of food on his fork. At 12:46 p.m. Resident #39 was attempting to get food out of his drink with his fork. He became distracted by another resident at his table and stopped eating. -The staff in the dining room did not notice or provide Resident #39 cueing to continue eating. At 12:53 p.m. Resident #39 leaned forward in his wheelchair to reach for the food on the far side of his plate but only got a small amount on his fork. The RD walked by but did not stop to assist him. Registered nurse (RN) #2 came into the dining room and looked over Resident #39's shoulder but did not offer to assist him. At 12:57 p.m. Resident #39 put down his fork and picked up his spoon. He leaned forward and reached for some more of the food on the far side of his plate. He continued this until he ate all the food within his reach, leaving the food that was around the far edge of the plate. The resident did not receive any dessert. At 1:06 p.m. the RD stopped at the table and talked to Resident #39's table mate. She did not offer to move Resident #39's plate closer to him. Resident #39 continued to lean forward in his wheelchair, reaching over his glass with his spoon. He was unable to reach more food and put the empty spoon into his mouth. At 1:12 p.m. certified nurse aide (CNA) #5, asked Resident #39 if he was going to eat anymore. She did not move his plate closer to him or move his glass out of the way so he could reach more food. Resident #39 did not respond to CNA #5. CNA #5 took his plate away. The plate had food remaining around the far edge from the 9:00 o'clock position to the 12:00 o'clock position. He had eaten approximately 75% of his meal. He did not receive a dessert. -The resident was observed attempting to eat without assistance for 41 minutes and did not eat 100% of his meal. On 8/15/24 at 12:21 p.m. Resident #39 was observed eating lunch in the dining room with his plate directly in front of him. He had finished 100% of the meal and dessert. He continued putting the spoon on his plate and into his mouth, but there was no food left on the plate. The RD approached Resident #39 and asked him if he wanted more to eat. She brought another plate of food to him and he continued eating. C. Record review The self-care deficit care plan, initiated 1/20/22, documented Resident #39 had a self-care performance deficit related to impaired cognition and mobility due to dementia. The pertinent intervention included providing set-up to supervision assistance with eating. The nutritional care plan, revised on 7/31/24, documented Resident #39 had a nutritional problem related to diagnoses of dementia, dysphagia, protein calorie malnutrition and moderate cognitive impairment. He was at risk of malnutrition per the mini nutritional assessment (MNA) score and had a history of difficulty swallowing. The pertinent interventions included a nosey cup (specialized cup to aid with swallowing), mechanically altered meal with thickened liquids, providing assistance with meals as needed and large portions per resident request. -The care plan did not specify how much assistance Resident #39 needed with meals. -There were no new nutrition interventions added to the care plan since 12/20/23, including since his recent weight loss (see weights below). According to the August 2024 CPO, the resident had a physician's order for a consistent carbohydrate (CCHO) diet, pureed texture with honey thick liquids, ordered 7/3/24. An evening snack was ordered on 10/24/22. -Review of the resident's electronic medical record (EMR) did not reveal any additional nutritional interventions that were implemented. The nutrition evaluation, dated 7/3/24, indicated Resident #39 was independent with eating, he was alert and oriented and was able to make his needs known. It indicated his usual meal intakes were 75-100%, his weight was stable and there were no new recommendations. -The resident's EMR did not reveal any further documentation from the RD regarding his weight trending downward and the 6.36% weight loss in just under four months (see weights below). Resident #39's weights were documented as follows: -On 4/11/24, the resident weighed 154.0 pounds (lbs); -On 5/2/24, the resident weighed 151.8 lbs; -On 6/5/24, the resident weighed 151.3 lbs; -On 7/17/24, the resident weighed 148.0 lbs (6 lb weight loss, 3.9%); and, -On 8/1/24, the resident weighed 144.2 lbs (9.8 lb weight loss, 6.36%). Resident #39's documented weights revealed a gradual weight loss over the past four months with a total loss of 9.8 lbs. Review of the CNA charting (from 7/17/24 to 8/13/24) revealed Resident #39 had accepted an evening snack eight times in the past 28 days. Review of the CNA charting (from 7/1/24 to 8/14/24) revealed Resident #39 had a decrease in meal intakes beginning on 7/1/24. The meal intake documentation was as follows: -From 7/1/24 to 7/16/24, Resident #39 consumed an average of 76-100% of his meals 34% of the time; -From 7/17/24 to 7/31/24, Resident #39 consumed an average of 76-100% of his meals 26% of the time; and, -From 8/1/24 to 8/14/24, Resident #39 consumed an average of 76-100% of his meals 11% of the time. III. Staff interviews CNA #7 was interviewed on 8/15/24 at 2:00 p.m. CNA #7 said plates should be set directly in front of the residents so the residents could reach their meal. She said for residents who required set-up assistance, she would place the utensil in their hand and make sure they started eating. CNA #7 said the residents should be positioned correctly in their chairs. She said this was important to ensure the residents got adequate nutrition and did not choke. CNA #7 said Resident #39 required set-up assistance. She said she would hand him the spoon and make sure he started eating. The RD was interviewed on 8/15/24 2:15 p.m. The RD said if a resident required set-up assistance with meals, the staff should unwrap their silverware, hand them the napkin, cut up the food and offer the resident condiments. She said the amount of assistance needed varied with each resident. The RD said Resident #39 required set-up assistance. She said the facility staff needed to get his plate set up in front of him and monitor him in case he needed further assistance throughout the meal. The RD said Resident #39 had a steady weight decline over the past four months. She said it had not triggered on her radar yet, because it was not considered significant. She said additional nutritional interventions had not yet been put into place for the weight loss. She said she would recommend for Resident #39 to have double portions at every meal and she would add him to the nutrition at risk committee for review.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#59) of one resident out of 33 sample residents was fr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#59) of one resident out of 33 sample residents was free of significant medication errors. Specifically, the facility failed to ensure Resident #59 was administered medication in regular intervals for Parkinson's disease according to the manufacturer recommendations, which resulted in the resident experiencing increased tremors, a symptom of his Parkinson's disease. Findings include: I. Professional references According to the carbidopa/levodopa dosing instructions, retrieved from https://www.goodrx.com/carbidopa-levodopa/dosage on 8/14/24, A combination of two medications: carbidopa and levodopa. Levodopa replaces dopamine, which improves symptoms of Parkinson's disease. And carbidopa helps levodopa stick around longer in the body. If you miss a dose of carbidopa/levodopa, take the medication as soon as you remember. But if you remember when you're already close to taking your next dose, skip the missed one. Don't take more than one carbidopa/levodopa dose at a time. Doubling up on doses can be dangerous and lead to more side effects, such as movement problems and mood changes. Taking too much carbidopa/levodopa can be dangerous and increase your risk of side effects. These side effects may include low blood pressure, a fast heartbeat and confusion. According to carbidopa-levodopa dosing guidelines, retrieved from https://www.drugs.com/medical-answers/carbidopa-levodopa-3562239/ on 8/14/24, It is important to adhere to the schedule closely, and it is recommended that you take the medication at the same time each day. It may be best to take your first daily dose one to two hours before eating your first meal of the day. Taking carbidopa and levodopa soon after eating a meal that is high in fat and calories can elongate the time it takes for your body to absorb the medication and feel its effects. Eating lots of protein or acidic foods with the medication may also delay the onset of the medication's effects. The short-acting (immediate-release) formulation of carbidopa/levodopa takes effect within about 20 to 50 minutes. II. Facility policy and procedure The Medication Administration Times policy, undated, was provided by the nursing home administrator (NHA) on 8/12/24 at 12:00 p.m. It documented, The facility medication administration times are: 7:00 a.m. to 10:00 a.m., 11:00 a.m. to 2:00 p.m., 3:00 p.m. to 6:00 p.m. and 7:00 p.m. to 10:00 p.m. III. Resident #59 A. Resident status Resident #59, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses included Parkinson's disease. The 8/7/24 minimum data set (MDS) assessment revealed the resident had mild cognitive impairment with a brief interview for mental status (BIMS) score of 11 out of 15. He required partial or moderate assistance with activities of daily living (ADL). B. Resident interview and observations Resident #59 was interviewed on 8/13/24 at 10:07 a.m. Resident #59 said he had been living with Parkinson's disease for a long time. He said a side effect of the disease that he dealt with every day was hand tremors. Resident #59 said he had never experienced this bad of hand tremors. He said the facility had not been administering his medication appropriately. He said he still had not received his morning medications that day (8/13/24). He said he had to stop his physical therapy that morning (8/13/24) because his hand tremors were so bad that it was difficult to walk with the walker. Resident #59 said his hand tremors had been worse since he was admitted to the facility. He said the facility was not administering his medications at the appropriate times and it was making his hand tremors worse. He said the facility would administer the medications after he ate. He said his Parkinson's medication should be administered an hour before he ate a meal. Resident #59 was observed sitting in his bed, with his legs over the side and feet on the ground. His hand tremors were significant. The resident was unable to still his hands. On 8/14/24 at 9:40 a.m. registered nurse (RN) #3 was observed administering Resident #59's medications RN #3 handed Resident #59 a cup of water to rinse his mouth after an inhaler. Resident #59 had significant hand tremors and spilled the cup of water onto his shirt. RN #3 offered to assist the resident with the water. Resident #59 agreed. RN #3 said she needed to go to the medication cart to get Resident #59 a straw since his tremors were so significant. As RN #3 was administering Resident #59's medication, the physical therapy assistant (PTA) entered the resident's room. Resident #59 said he was not able to participate in therapy for at least 30 minutes, until the medication had time to take effect and his tremors would reduce. The PTA left the room and said she would return later in the day. C. Record review The Parkinson's disease care plan, initiated on 7/11/24 and revised on 7/12/24, documented Resident #59 was on anti-Parkinson therapy. The interventions included administering the medications as ordered. The August 2024CPO documented the following physician's order: Carbidopa-Levodopa 25-100 mg (milligrams), give two tablets by mouth four times a day for Parkinson's disease, ordered 7/31/24. The August 2024 medication administration record (MAR) documented the administration times for Resident #59's carbidopa-levodopa medication were as follows: in the morning, mid-day, evening 1 and evening 2. -The medication was not scheduled to be administered at a specific time. The August 2024 MAR detailed the following administrations of the carbidopa-levodopa medication: On 8/1/24, the medication was administered at 9:15 a.m., 11:50 a.m. (two hours and 35 minutes after the last dose), 3:56 p.m. (four hours and six minutes after the last dose) and 8:19 p.m. (four hours and 35 minutes after the last dose). On 8/2/24, the medication was administered at 10:18 a.m., 2:15 p.m. (four hours and three minutes after the last dose), 3:35 p.m. (one hour and 20 minutes after the last dose) and 11:12 p.m. (seven hours and 37 minutes after the last dose). On 8/3/24, the medication was administered at 8:25 a.m., 11:46 a.m. (three hours and 11 minutes after the last dose), 3:17 p.m. (three hours and 31 minutes after the last dose) and 11:52 p.m. (seven hours and 35 minutes after the last dose). On 8/4/24, the medication was administered at 8:59 a.m., 12:15 p.m. (three hours and 16 minutes after the last dose), 3:28 p.m. (three hours and 13 minutes after the last dose) and 8:58 p.m. (five hours and 30 minutes after the last dose). On 8/5/24, the medication was administered at 8:37 a.m., 12:05 p.m. (three hours and 28 minutes after the last dose), 3:51 p.m. (three hours and 46 minutes after the last dose) and 7:37 p.m. (three hours and 46 minutes after the last dose). On 8/6/24, the medication was administered at 10:15 a.m., 3:05 p.m. (four hours and 50 minutes after the last dose), 4:36 p.m. (one hour and 31 minutes after the last dose) and 7:54 p.m. (three hours and 18 minutes after the last dose). On 8/7/24, the medication was administered at 9:50 a.m., 1:52 p.m. (three hours and 2 minutes after the last dose), 4:45 p.m. (two hours and 53 minutes after the last dose) and 7:46 p.m. (three hours and one minute after the last dose). On 8/8/24, the medication was administered at 8:53 a.m., 1:37 p.m. (four hours and 16 minutes after the last dose), 3:50 p.m. (two hours and 13 minutes after the last dose) and 8:21 p.m. (four hours and 29 minutes after the last dose). On 8/9/24, the medication was administered at 10:21 a.m., 2:17 p.m. (three hours and 56 minutes after the last dose), 5:39 p.m. (three hours and 22 minutes after the last dose) and 8:26 p.m. (two hours and 47 minutes after the last dose). On 8/10/24, the medication was administered at 8:37 a.m., 12:42 p.m. (four hours and five minutes after the last dose), 3:17 p.m. (two hours and 25 minutes after the last dose) and 7:47 p.m. (four hours and 30 minutes after the last dose). On 8/11/24, the medication was administered at 8:29 a.m., 12:34 p.m. (four hours and five minutes after the last dose), 4:17 p.m. (three hours and 43 minutes after the last dose) and 9:12 p.m. (four hours and 55 minutes after the last dose). On 8/12/24, the medication was administered at 9:43 a.m., 11:37 a.m. (one hour and 44 minutes after the last dose), 2:37 p.m. (three hours after the last dose) and 7:23 p.m. (four hours and 46 minutes after the last dose). On 8/13/24, the medication was administered at 10:07 a.m., 12:07 p.m. (two hours after the last dose), 3:26 p.m. (three hours and 19 minutes after the last dose) and 10:25 p.m. (seven hours after the last dose). The August 2024 MAR, from 8/1/24 to 8/13/24, indicated the following: -The medication was administered late, according to the facility medication administration times, on five occasions; -The medication was given in less than four hour intervals on 26 occasions; -The medication was given over a four hour interval on 12 occasions; and, -The medication was not administered consistently at the same time every day (see professional references above and pharmacist interview below). IV. Staff interviews RN #3 was interviewed on 8/14/24 at 9:40 a.m. RN #3 said the facility had scheduled administration time frames of 7:00 a.m. to 10:00 a.m. for morning medications, 11:00 a.m. to 2:00 p.m. for mid-day medications, 3:00 p.m. to 6:00 p.m. for evening medications and 7:00 p.m. to 10:00 p.m. for nocturnal medications. She said medications should be administered during those time frames. RN #3 said Resident #59 had a diagnosis of Parkinson's disease. She said she had observed Resident #59 with significant hand tremors since his admission to the facility. RN #3 said Resident #59 was administered the carbidopa-levodopa medication due to the resident's diagnosis of Parkinson's disease. She said she administered the medications in the time frame indicated. She said she did not know if the medication should be administered at the same time every day or in a specific interval. She said she administered the medication when she was able. RN #3 said if the medication was administered outside the facility's designated time frame it was considered late and that was a medication error. The pharmacist (PH) was interviewed on 8/15/24 at 10:37 a.m. The PH said Resident #59 had a diagnosis of Parkinson's disease and was prescribed carbidopa-levodopa medication to alleviate the symptoms of the disease. She said the symptoms of Parkinson's disease could include hand tremors. The PH said the facility had medication administration time intervals to administer medications. She said the intervals established at the facility were 7:00 a.m. to 10:00 a.m. for morning medications, 11:00 a.m. to 2:00 p.m. for mid-day medications, 3:00 p.m. to 6:00 p.m. for evening medications, and 7:00 p.m. to 10:00 p.m. for nocturnal medications. The PH said that carbidopa-levodopa should be administered in regular intervals and at the same time every day to promote consistent blood levels, ideally in four hour intervals. She said there should be several hours in between each dose. She said Resident #59 could experience a variation in side effects of Parkinson's disease if the medication was not given according to the administration guidelines. The PH said the facility was not administering Resident #59's carbidopa-levodopa medication appropriately. She said the facility should have scheduled the medication at a specific time to ensure the resident received the medication at the appropriate intervals in order to provide him with the appropriate blood levels of the medications to help with the side effects of his Parkinson's disease. The PH said it was possible for Resident #59 to experience an increase in hand tremors because the medication was not being administered in the appropriate intervals. The PH said she would contact the facility immediately and ensure the medication was scheduled at the same time every day and within four hour intervals. The PTA was interviewed on 8/15/24 at 12:35 p.m. The PTA said she had worked with Resident #59. She said Resident #59 had significant hand tremors. She said Resident #59 had experienced an increase in his hand tremors on 8/14/24 and she had to provide him with additional assistance. The PTA said Resident #59 got really frustrated when his hand tremors increased. She said she was the therapist that entered the room when the resident was taking his medications. She said she witnessed him spilling the water down the front of his shirt because of his hand tremors. She said Resident #59 was usually able to drink by himself. The director of nursing (DON), the NHA and the clinical consultant (CC) were interviewed on 8/15/24 at 5:44 p.m. The DON said the facility had designated medication administration times of 7:00 a.m. to 10:00 a.m. for morning medications, 11:00 a.m. to 2:00 p.m. for mid-day medications, 3:00 p.m. to 6:00 p.m. for evening medications, and 7:00 p.m. to 10:00 p.m. for nocturnal medications. She said medications not administered during those time frames were considered late and a medication error. The DON said Resident #59 had a diagnosis of Parkinson's disease and had significant hand tremors. She said carbidopa-levodopa should be administered at the same time every day and within four hour intervals. She said this was important to make sure blood levels were at the appropriate level to ensure the medication was effective. The DON said Resident #59 was not being administered the carbidopa-levodopa medication according to the administration guidelines for the medication. She said she spoke with the PH and they scheduled the medication to be administered at specific times that day (8/15/24).
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews,, the facility failed to assist residents in obtaining routine or emergency dental service...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews,, the facility failed to assist residents in obtaining routine or emergency dental services, as needed for two (#23 and #18) of four residents reviewed for dental services out of 33 sample residents. Specifically, the facility failed to ensure: -Dental services were offered to Resident #23; and, -Resident #18 was provided dentures in a timely manner. Findings include: I. Facility policy and procedure The Dental Services policy and procedure, dated January 2020, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:12 p.m. It read in pertinent part, It is the policy of this facility, in accordance with residents' needs, to promptly assist residents in obtaining routine (to the extent covered under the State plan) and emergency dental care. The dental needs of each resident are identified through the physical assessment and minimum date set (MDS) assessment processes and are addressed in each resident's plan of care. -Oral/dental status shall be documented according to assessment findings. -Oral care and denture care shall be provided in accordance with identified needs and as specified in the plan of care. The social services director (SSD) maintains contact information for providers of dental services that are available to facility residents at a nominal cost. The facility will, if necessary or requested, assist the resident with making dental appointments and arranging transportation to and from the dental services location. All actions and information regarding dental services, including any delays related to obtaining dental services, will be documented in the resident's medical record. II. Resident #57 A. Resident status Resident #23, age [AGE], was admitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses included hemiplegia and hemiparesis (impaired communication between the brain and muscles) and chronic systolic (congestive) heart failure. The 2/2/24 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. He was dependent on staff assistance with showering/bathing himself, lower body dressing, putting on/taking off footwear, lying to sitting, sitting to stand, chair/bed and bed/chair transferring and tub/shower transferring. The MDS assessment indicated the resident had no dental issues. -However, the resident had broken teeth (see resident observation and interview below). B. Resident interview and observation Resident #23 was interviewed on 8/12/24 at 10:30 a.m. Resident #23 said he had not seen the dentist since he was admitted to the facility. He said he would like to see the dentist because he would like his teeth to be fixed. An observation of Resident #23's mouth revealed the resident had a couple of broken teeth. C. Record review The nutrition care plan, revised 7/31/24, documented Resident #23 had potential nutritional problem related to urinary tract infection (UTI), congestive heart failure (CHF), failure to thrive, seizure disorder, acute on chronic respiratory failure, diabetes, edema and diuretic treatment, obesity per body mass index (BMI), poor dentition but resident declined diet texture downgrade, dietary noncompliance and fluid related significant weight gain. Interventions included diet as ordered by physician (regular, regular, thin), food preferences (chicken, beef, peanut butter) and honoring resident rights to make personal dietary choices and provide dietary education as needed. Review of the August 2024 CPO revealed the following physician's order: Resident may have doctor of dental surgery (DDS), ophthalmology, audio and podiatry care as needed, ordered 1/30/24. A 1/31/24 social services note documented the social worker met with Resident #23 and no immediate concerns were noted per the resident regarding vision or dental needs. However, Resident #23 told the social worker he should see a dentist at some point. The social worker would continue to follow and assist the resident as needed. a 4/30/24 social service quarterly note documented vision, dental, and hearing were not a concern for Resident #23 but he was open to getting dentures. The social worker would continue to follow and assist the resident as needed. III. Resident #18 A. Resident status Resident #18, age [AGE], was admitted on [DATE]. According to the August 2024 CPO, diagnoses included chronic kidney disease stage four and dementia. The 4/26/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. He required setup or clean up assistance with eating, oral hygiene, showering/bathing himself, upper and lower body dressing, putting on/taking off footwear and personal hygiene. The MDS assessment revealed Resident #18 had no natural teeth or tooth fragments (edentulous). B. Resident interview Resident #18 was interviewed on 8/12/24 at 10:27 a.m. Resident #18 said he had no teeth and was promised a year ago (in 2023) the facility would help him get some dentures. He said he saw the dentist at the facility but still had not received dentures. The resident said he would like to get dentures. C. Record review The care plan for dentition, revised 6/7/22, documented Resident #18 had the potential for impaired dentition as he was edentulous and did not have dentures because he had lost them. Interventions included coordinating arrangements for dental care, transportation as needed/as ordered, monitoring/documenting/reporting to the medical doctor (MD) as needed (PRN) signs/symptoms of oral/dental problems needing attention, teeth missing, loose, broken, eroded, or decayed and providing mouth care as per activities of daily living (ADL) personal hygiene. Review of the August 2024 CPO revealed the following physician's order: Resident may have doctor of dental surgery (DDS), ophthalmology, audio and podiatry care as needed, ordered 5/19/22. A dental note dated 8/23/23 documented Resident #18 was seen by the dentist. The dentist documented a pre-authorization would be obtained for full upper and full lower dentures. The resident would have dental impressions for full upper and lower dentures taken on his next dental visit. A quarterly social services assessment, dated 11/1/23, documented Resident #18 was up to date with his vision and dental care. The social worker would continue to follow and assist the resident with support. A quarterly social services assessment, dated 2/2/24, failed to reveal documentation that Resident #18 had been offered dental care services. A quarterly social services assessment, dated 4/24/24, failed to reveal documentation that Resident #18 had been offered dental care services A quarterly social services assessment, dated 7/24/24, failed to reveal documentation that Resident #18 had been offered dental care services. IV. Staff interviews Certified nurse aide (CNA) #1 was interviewed on 8/15/24 at 10:08 a.m. CNA #1said she did not know the process for follow up visits or recommendations from the dentist. She said she would give any information to management. She said Resident #18 had his natural teeth. She said Resident #18 had no concerns with his food and he was independent with all his meals. She said Resident #18 had not voiced any concerns about his teeth. -However, Resident #18 did not have any natural teeth (see record review and resident interview above). CNA #1 said if a resident reported any oral/dental pain or lost or damaged dentures she would notify the nurse. Licensed practical nurse (LPN) #2 was interviewed on 8/15/24 at 11:35 a.m. LPN #2 said if a resident reported having any problems with their teeth she would notify the assistant director of nursing (ADON) and see about getting a dental appointment made for the resident. She said if a resident reported any oral/dental changes she would report it to the ADON so that they could make a dental appointment. LPN #2 said the dentist came to the facility and was there every few months. She said Resident #18 had seen the dentist but she did not know when he was last seen. She said she would have to follow up with the ADON. The social service director (SSD) was interviewed on 8/15/24 at 3:10 p.m. The SSD said she was in charge of arranging ancillary services, including dental services for the residents. She said if residents requested to be seen by the dentist then they would be seen. She said seeing the dentist was offered upon admission. She said she let the residents know what services were offered. She said the dentist came to the facility to see residents. She said she did not know that Resident #23 and Resident #18 needed to be seen by the dentist. She said she had no idea when Resident #18 or Resident #23 were last seen by the dentist. She said the facility had not been getting the records from the dentist and had requested the records for the last three months. The SSD said the dentist was at the facility in July 2024 and the dental hygienist would be coming in September 2024. She said the dentist and the dental hygienist alternated visits with each other and came to the facility every other month. She said ancillary services were offered every three months in care conferences. The SSD said residents could also request to be placed on a list to be seen the next time the dentist or the dental hygienist were in the facility. The SSD said residents should be seen by the dentist annually for dental care and every six months for hygiene care. She said residents could be seen more frequently or less frequently depending on their dental needs and the recommendations of the dental provider. The SSD said Resident #18 was on the list to be seen in September 2024. She said Resident #18 was last seen by the dentist on 8/23/23. She said she did not know if Resident #18 had received dentures or if anyone had followed up with him about the dentures since his last visit in August 2024. She said she would follow up on the services for Resident #18. The SSD said if Resident #23 had requested to be seen by the dentist he should have been seen. She said upon admission residents were offered to be seen by the dentist. She said she did not know Resident #23 wanted to be seen by the dentist. She said she did not know if he had ever been seen by the dentist. She said she would be following up with the resident about dental services and get him on the list to be seen.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain an infection prevention and control program designed to pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicable diseases and infections on one of three units. Specifically, the facility failed to: -Ensure housekeeping staff disinfected high touch surfaces (call lights, door handle and light switches) in resident rooms; -Ensure surface disinfectant dwell times (the amount of time a disinfectant needs to remain wet on a surface to effectively kill germs) were followed; -Ensure areas were cleaned from clean areas to dirty areas; and, -Ensure hand hygiene was performed appropriately during the cleaning of residents' rooms. Findings include: I. Professional reference According to The Centers for Disease Control (CDC) Environment Cleaning Procedures (3/19/24), retrieved on 8/20/24 from https://www.cdc.gov/healthcare-associated-infections/hcp/cleaning-global/procedures.html?CDC_AAref_Val=https://www.cdc.gov/hai/prevent/resource-limited/cleaning-procedures.html#, High-Touch Surfaces: The identification of high-touch surfaces and items in each patient care area is a necessary prerequisite to the development of cleaning procedures, as these will often differ by room, ward and facility. Common high-touch surfaces include: -bedrails; -IV (intravenous) poles; -sink handles; -bedside tables; -counters; -edges of privacy curtains; -patient monitoring equipment (keyboards, control panels); -call bells; and, -door knobs. Proceed From Cleaner to Dirtier Proceed from cleaner to dirtier areas to avoid spreading dirt and microorganisms. Examples include: -During terminal cleaning, clean low-touch surfaces before high-touch surfaces; -Clean patient areas (patient zones) before patient toilets; and, -Within a specified patient room, terminal cleaning should start with shared equipment and common surfaces, then proceed to surfaces and items touched during patient care that are outside of the patient zone, and finally to surfaces and items directly touched by the patient inside the patient zone. In other words, high-touch surfaces outside the patient zone should be cleaned before the high-touch surfaces inside the patient zone. II. Manufacturer's recommendations The Ecolab product specification document for Peroxide multi-surface cleaner and disinfectant was provided by the housekeeping manager (HM) on 8/15/24 at 5:15 p.m. It read in pertinent part: Treated surfaces must stay wet for 90 seconds for use as a sanitizer. For bactericidal or virucidal use, the solution should stay wet on the surface for five minutes before wiping. III. Facility policy The Room and Bathroom Cleaning policy, not dated, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:12 p.m. It read in pertinent part, It is the policy of this facility to establish policies, procedures and guidelines to provide a clean and sanitary environment for residents, staff and visitors in order to prevent cross contamination and transmission of healthcare-associated infections (HAI). Employees are required to use standard precautions when handling body fluids, excretions, secretions and contaminated equipment or environmental surfaces. Standard precautions refers to infection prevention practices that apply to all residents, regardless of suspected or confirmed diagnosis or presumed infection status and includes hand hygiene, use of gloves, gown, mask, eye protection or face shield. Working from clean areas to dirty areas: -Remove soiled linen from floor, wipe up any spills and remove waste; -Clean door handle, frame and light switch; -Clean wall attachments (if applicable); -Clean inside and outside the sink, sink faucets and mirror. Wipe plumbing under the sink. Apply disinfectant to interior of sink and allow sufficient contact time with disinfectant according to manufacturer's recommendation. Rinse sink and dry fixtures; -Clean all dispensers and frames; -Clean call bell and cord; -Clean support railings, ledges and shelves; -Clean shower/tub faucets, walls and railing, scrubbing as required to remove soap scum. Inspect grout for mold, apply disinfectant to interior surfaces of shower/tub, including soap dish, faucets and shower head. Allow sufficient contact time for disinfectant according to manufacturer's recommendations. Rinse and wipe dry. Inspect shower curtain and replace as required; and, -Clean entire toilet including handle and underside of flush rim. Apply disinfectant and allow sufficient contact time according to manufacturer's recommendations. IV. Observations On 8/15/23 at 9:55 a.m. housekeeper (HSK) #1 was observed cleaning a double occupancy room on the [NAME] unit. HSK #1 entered the resident room without donning gloves. She took the disinfectant cleaner into the bathroom and sprayed the toilet and grab bars with the disinfectant. She said she let the disinfectant remain on the surface for five minutes. HSK #1 got her broom and dustpan from her cart. She emptied the trash (without wearing gloves) then swept the floor on side two of the room with the broom, swept under the bed and around the resident's wheelchair, then moved the recliner and swept behind it. HSK #1 proceeded to side one of the room and swept the floor. HSK #1 put a glove onto her right hand. She took a rag in her gloved hand, wiped the toilet from the top of the tank to the seat and base and wiped the floor area around the toilet. She put the dirty rag into her left, ungloved hand, took the toilet cleaning brush with her gloved hand and cleaned the inside of the toilet. HSK #1 got a clean rag and wiped the bathroom grab bars without changing her glove or performing hand hygiene. She removed the glove, obtained a mop and mopped the bathroom floor. -HSK #1 did not perform hand hygiene after removing the glove. HSK #1 obtained a clean rag from her cart (without performing hand hygiene) and went back to side two of the room. HSK #1, without performing hand hygiene or applying a new pair of gloves, used the disinfectant cleaner to spray the windowsill and wiped it with her rag immediately. She sprayed and cleaned the sink area, wiping off the disinfectant immediately. -HSK #1 did not allow the disinfectant to remain wet on the surfaces for the manufacturer recommended dwell time. HSK #1 put the dirty rag she used to clean the windowsill and sink area over her shoulder and mopped the floor under the window, under the bed and towards side one of the room. She cleaned the television and stand. -HSK #1 did not clean the high touch surfaces in the room, such as the call light cord, over the bed table, door handles or light switches. HSK #1 took the mop with the same mop head and mopped the floor on side one of the room. -HSK #1 did not perform hand hygiene before moving to side one of the room. HSK #1 sprayed the disinfectant cleanser on the over the bed table and wiped it off immediately. She sprayed the sink area with disinfectant and wiped it off immediately. She cleaned the television stand. -HSK #1 did not allow the disinfectant to remain wet on the surfaces for the manufacturer recommended dwell time. HSK #1 finished cleaning the room by mopping the entryway and partially into the hall. HSK #1 removed the dirty mop head but did not perform hand hygiene prior to moving to clean the next room. At 10:18 a.m. HSK #1 moved her cart in front of a single occupancy room on the [NAME] unit to begin cleaning that room. -HSK #1 did not perform hand hygiene or don a pair of gloves prior to entering the room and picking up trash from the floor. Without performing hand hygiene, HSK #1 proceeded to straighten items on the resident's nightstand and over the bed table. HSK #1 emptied the trash from the bathroom and took all the trash to the housekeeping cart in the hallway. She obtained a rag, toilet cleaner spray and brush. Without performing hand hygiene, HSK #1 put a glove on her right hand and sprayed the entire toilet, grab bars, shower chair and pull down seat in the shower with disinfectant cleaner. She said she would sweep the bedroom floor while the disinfectant sat on the surfaces for five minutes. HSK #1 took the broom and swept under the bed, around the room, under the sink area, and the entry area in front of the bathroom. She swept the bathroom and the rest of the entry area and out into the hall. She returned the broom to the cart, removed the glove and sanitized her hands. HSK #1 donned a glove on her right hand, took a clean rag and cleaned the toilet from top to bottom with her gloved hand. She used a clean rag and cleaned the hand rails by the toilet with the same glove on her right hand. She wiped the shower hand rails, shower chair and fold down seat in the shower. HSK #1 did not clean the shower walls or the shower floor. HSK #1 left the room to fill her mop with disinfectant. When she returned, she mopped part of the bathroom then cleaned the toilet with the toilet brush without donning gloves on either hand. She mopped the remainder of the bathroom. -HSK #1 did not perform hand hygiene after cleaning the toilet. She went to the bedroom and cleared personal items off of the counter around the sink. She sprayed the counter and sink with disinfectant cleaner and wiped it off immediately with a clean rag. -HSK #1 did not allow the disinfectant to remain wet on the surfaces for the manufacturer recommended dwell time. HSK #1 moved the resident's personal items (briefs, hanger, and hospital bags containing wipes) from a side table into the closet. She sprayed and wiped the side table with disinfectant cleaner. -HSK #1 did not perform hand hygiene after cleaning the toilet and prior to touching the resident's personal belongings. HSK #1 obtained her mop with a clean mop head and started mopping the floor under the bed. She picked up the telephone (without performing hand hygiene) to move the cords out of the way of her mop. She mopped under and around the furniture and then out of the room. -HSK #1 did not wipe down high touch surfaces such as the call light, door knobs or light switches. -HSK #1 did not clean the telephone after touching it with dirty hands. V. Staff interviews HSK #1 was interviewed on 8/15/24 at 10:37 a.m. HSK #1 said she only needed to wear gloves when cleaning the bathroom. She said she sanitized her hands when taking her gloves off. She said she cleaned the bathroom first and then the rest of the room. -However, HSK #1 was observed cleaning the bathroom in both rooms prior to cleaning the residents' rooms and did not perform appropriate hand hygiene during the room cleanings (see observations above). The infection preventionist (IP) was interviewed on 8/15/24 at 4:08 p.m. The IP said housekeepers should clean resident rooms from the cleanest part to the dirtiest part. She said bathrooms should be cleaned last. The IP said housekeepers should wear gloves when cleaning resident rooms and they should treat each side of the room separately. The IP said high touch surfaces should be cleaned at least daily. The HM was interviewed on 8/15/24 at 4:47 p.m. The HM said when cleaning residents' rooms, the housekeepers should spray disinfectant cleaner on high touch surfaces and let it sit for five minutes to kill all bacteria and viruses. The HM said the housekeepers were taught to clean from the cleanest surface to the dirtiest surfaces. He said they should use different rags for each side of the room in double occupancy rooms but could use the same mop for both sides. The HM said housekeepers should change gloves between each side of a double room and clean the bathroom last. He said the housekeepers should perform hand hygiene in between each side of the room. The HM said for rooms with showers, the showers should be cleaned daily.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** VI. Resident #23 A. Resident status Resident #23, age [AGE], was admitted on [DATE]. According to the August 2024 CPO, diagnoses...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** VI. Resident #23 A. Resident status Resident #23, age [AGE], was admitted on [DATE]. According to the August 2024 CPO, diagnoses included hemiplegia and hemiparesis (impaired communication between the brain and muscles) and chronic systolic (congestive) heart failure. The 2/2/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. He was dependent on staff assistance for showering/bathing himself, lower body dressing, putting on/taking off footwear, lying to sitting, sitting to stand, chair to bed and bed to chair transferring and tub/shower transferring. B. Resident interview Resident #23 was interviewed on 8/14/24 at 8:49 a.m. Resident #23 said his roommate kept the television on all the time and it was loud. He said he could not hear his television and could not sleep due to the noise level. He said he talked to staff about the problem and was informed that if he filed a grievances then he would need to move to a different room. He said the facility staff did not provide any other solutions for the problem and told him he would have to deal with it. Resident #23 was interviewed on 8/15/24 at 11:55 a.m. Resident #23 said when his roommate had his television on loud then he would turn the volume up on his television so that he was able to hear. He said it was a constant problem that he dealt with every day. He said the facility staff did not offer to provide headphones or address the situation. C. Record review The care plan for psychosocial needs, revised 5/13/24, revealed Resident #23 had the potential for psychosocial well-being problems related to a recent disagreement with another resident in the facility. Interventions included consulting with psychiatric services, which the resident declined, encouraging the resident to attend activities and meals in the dining room and social services to provide psychosocial check-ins as needed. A progress note dated 4/27/24 documented Resident #23 had a noise complaint made by the resident's roommate. The registered nurse (RN) went into Resident #23's room and asked him if he could turn down his music to a respectable level. Resident #23 proceeded to turn up his music. The resident's roommate then turned up his television louder than the music. Resident #23 was asked two more times by the assigned certified nurse aide (CNA) as well as the assigned RN to turn the music down and Resident #23 did not comply. -The nursing progress note did not document any interventions put into place to address the noise level concerns for either resident. D. Staff interviews The social services director (SSD) was interviewed on 8/15/24 at 3:32 p.m. The SSD said she was responsible for handling problems/concerns between residents but she said she got other staff/administrators involved when needed. The SSD said it was not the facility protocol to move someone to a different room when there was a problem/concern between roommates. She said moving someone was not the only solution and other interventions could be implemented. She said she could get the resident headphones to help with the noise complaint. She said she was not informed about the concern between the two roommates. The SSD said she would reeducate staff and let them know if there were any problems/concerns between roommates to notify social services. She said she would follow up with Resident #23 regarding his concern with the noise of his roommate's television. LPN #1 was interviewed on 8/15/24 at 5:06 p.m. LPN #1 said said Resident #23's roommate had brought up concerns about Resident #23's television noise. She said that before both residents got into bed she reminded both of them to be mindful of each other's environment. She said both residents were hard of hearing. LPN #1 said it had never been discussed that Resident #23 would have to move rooms. She said moving rooms was not a solution to the problem. She said if there were any threatening behaviors, that would warrant a room move but a noise complaint would not warrant a room move. She said she was not sure where Resident #23 would have gotten the information about needing to move. She said it was not standard practice to move someone for a noise complaint. CNA #4 was interviewed on 8/15/24 at 5:20 p.m. CNA #4 said he was aware of television volume concerns between Resident #23 and his roommate. He said he had gone into the room on occasions and turned down the volume. The SSD was interviewed a second time on 8/15/24 at 6:00 p.m. She said she spoke with Resident #23 and his roommate. She said she provided headphones to Resident #23's roommate. She said he was agreeable to use the headphones to solve the problem with the noise level of the television. The DON was interviewed on 8/15/24 at 6:48 p.m. The DON said Resident #23's roommate should have been offered headphones since he liked to listen to his television loudly. The DON said moving residents out of their room was not the process or protocol. She said staff should be mediators, help residents and involve social services when needed.Based on observations, record review and interviews, the facility failed to honor resident choices for four (#7, #59, #4 and #23) of six residents out of 33 sample residents. Specifically, the facility failed to: -Ensure Residents #59, #7 and #4 received bathing according to their comprehensive choice and plan of care; and, -Ensure Resident #23 was provided assistance to be able to hear his television when he had a conflict with his roommate. Findings include: I. Facility policy and procedure The Resident Rights policy and procedure, revised April 2022, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:15 p.m. It revealed in pertinent part, It is the policy of this facility that all resident rights be followed per state and federal guidelines as well as other regulatory agencies. To be treated with consideration, respect, and full recognition of his or her dignity and individuality. II. Resident #59 A. Resident status Resident #59, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses included Parkinson's disease. The 8/7/24 minimum data set (MDS) assessment revealed the resident had mild cognitive impairment with a brief interview for mental status (BIMS) score of 11 out of 15. He required partial or moderate assistance with activities of daily living. B. Resident interview Resident #59 was interviewed on 8/13/24 at 10:07 a.m. He said had only received one shower since he had been admitted to the facility. He said he usually showered multiple times a week when he was home. He said he was only offered two showers per week when he was admitted . Resident #59 said he was frustrated because he was promised he would receive two showers per week and the facility had not honored that promise. C. Record review The self-care deficit care plan, initiated on 7/12/24, documented Resident #59 had a self-care performance deficit due to a diagnosis of Parkinson's disease. It indicated that the resident required the assistance of one to two staff members for bathing. The July 2024 certified nurse aide (CNA) shower task documentation revealed Resident #59 did not receive bathing between his admission on [DATE] to 7/18/24, when the resident returned to the hospital. The documentation indicated the resident refused bathing on one occasion on 7/17/24. -Resident #59 should have received two showers during that one week timeframe in July 2024. The August 2024 CNA shower task documentation revealed Resident #59 received bathing once, on 8/4/24, between 8/1/24 to 8/15/24. -Resident #59 should have received four showers during the two week timeframe in August 2024. III. Resident #7 A. Resident status Resident #7, age [AGE], was admitted on [DATE]. According to the July 2024 CPO, diagnoses included heart failure, chronic respiratory failure with hypoxia, type 2 diabetes, unsteadiness on feet and pain in the left knee. The 7/13/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. She was dependent upon staff for bathing assistance and partial to moderate assistance with toileting and dressing. B. Resident interview Resident #7 was interviewed on 8/12/24 at 2:51 p.m. Resident #7 said she was frustrated because she had not been receiving showers according to the established schedule. She said she was supposed to receive a shower on Mondays and Thursdays but she did not always get them. She said the facility had recently changed the shower aides schedule and ever since, she said she had not been receiving her showers. C. Record review The [NAME] (a tool utilized to enable staff to provide consistent care) documented Resident #7 should receive showers on Tuesday and Friday evenings. The resident required substantial to maximum assistance of staff for bathing. -However, according to Resident #7, her showers were supposed to be on Mondays and Thursdays (see resident interview above). The June 2024 CNA shower task documentation revealed Resident #7 only received a shower on four occasions (6/3/24, 6/6/24, 6/13/24 and 6/27/24) out of eight opportunities, missing four showers. The July 2024 shower documentation revealed Resident #7 only received a shower on five occasions (7/4/24, 7/8/24, 7/11/24, 7/22/24 and 7/29/24) out of nine opportunities, missing four showers. The August 2024 shower documentation, from 8/1/24 to 8/15/24, revealed Resident #7 only received a shower on two occasions (8/5/24 and 8/12/24) out of four opportunities, missing two showers. IV. Resident #4 A. Resident status Resident #4, age [AGE], was admitted on [DATE]. According to the August 2024 CPO, diagnoses included type 2 mellitus diabetes with diabetic peripheral angiopathy (narrowing of the arteries decreasing blood flow), chronic kidney disease, heart failure, chronic obstructive pulmonary disease (lung disease causing restricted airflow and breathing problems), major depressive disorder and anxiety. The 7/13/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. She could hear adequately, was able to understand others and made herself understood. Resident #4 was dependent on staff for bathing and did not reject care during the assessment period. B. Resident interview Resident #4 was interviewed on 8/15/24 at 9:17 a.m. Resident #4 said a CNA offered her a shower on 8/14/24 but she declined due to her recent surgery. She said the CNA did not offer her a bed bath. C. Record review The activities of daily living (ADL) care plan, initiated 10/17/18, indicated Resident #4 required substantial assistance with bathing and two-person assistance to transfer her into a shower chair. Resident #4 preferred showers. The behavior care plan, initiated 8/29/17, revealed Resident #4 would refuse showers at times. Interventions included leaving and returning five to10 minutes later and offering care again. The CNA task shower documentation in Resident #4's electronic medical record (EMR) revealed Resident #4 was to have a shower every Wednesday. The CNA shower task documentation was reviewed from 4/1/24 through 8/14/24. The documentation revealed the following: -Resident #4 received a shower on two out of four Wednesdays in April 2024; -Resident #4 received a shower on two out of five Wednesdays in May 2024; -Resident #4 received a shower on two out of four Wednesdays in June 2024; -Resident #4 received a shower on three out of five Wednesdays in July 2024; and, -Resident #4 received a shower on one out of two Wednesdays in August 2024. -From 4/1/24 through 8/14/24, Resident #4 received 10 showers out of 20 opportunities for a shower. The CNA shower task documentation further revealed Resident #4 refused her shower five times and there was no documentation regarding whether or not a shower occurred on five occasions from 4/1/24 through 8/14/24. -Review of Resident #4's nurse progress notes revealed no documentation from 4/1/24 through 8/14/24 to indicate the resident refused her shower on the five dates the documentation was left blank, the reason for the five shower refusals or if the resident was reapproached at a later time when she refused her shower. V. Staff interviews CNA #6 was interviewed on 8/15/24 at 3:53 p.m. CNA #6 said she offered Resident #4 a shower on 8/14/24 but Resident #4 declined. CNA #6 said she forgot to chart the refusal for 8/14/24 and that was why the charting was blank. CNA #6 said Resident #4 preferred a shower one time per week. She said sometimes she did not feel good and did not want a shower. CNA #6 said if the resident refused her shower, she would offer one the next day or on Saturdays. CNA #3 was interviewed on 8/15/24 at 5:20 p.m. CNA #3 said the facility used to have two shower aides but currently only had one. She said the facility had recently changed their hours from eight hour shifts five days per week to 10 hour shifts three days per week. She said she found the schedule change made it very difficult to provide showers to all the residents. CNA #3 said the shower aides were the staff members who provided showers to the residents. She said the floor CNAs did not provide showers. She said the other shower aide was injured so she had been the only shower aide for the past few weeks. CNA #3 said she tried her best to get to all of the residents' showers but sometimes she was not successful. The director of nursing (DON), the NHA and the clinical consultant (CC) were interviewed on 8/15/24 at 5:44 p.m. The DON said the facility employed two shower aides to provide all the resident showers throughout the facility. She said she had recently changed the shower aide schedule from eight hours five days per week to three days per week for 10 hours per day. She said she changed the shower aide schedules to address the staffing needs. The DON said the shower aides should document which residents did not receive a shower and provide that list to the nurse at the end of their shift. She said if a resident did not receive a shower, that resident should receive a shower the next day. The DON said she was aware the showers were not being completed according to the shower schedule. She said the shower schedule was a work in progress. The NHA said the facility would look at the shower aide schedule again to see if another alteration needed to be made to ensure residents were receiving their showers per their preferences.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to ensure prompt action was taken upon the filing of a grievance of a group. Specifically, the facility failed to make prompt efforts to reso...

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Based on record review and interviews, the facility failed to ensure prompt action was taken upon the filing of a grievance of a group. Specifically, the facility failed to make prompt efforts to resolve resident grievances about a variety of concerns, including grievances not being answered in a timely manner, staffing shortages with provision of timely care and responding to resident call lights. Findings include: I. Facility policy and procedure The Grievance policy and procedure, revised August 2024, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:14 p.m. It read in pertinent part, It is the policy of this facility to establish a grievance process to address resident concerns without fear of discrimination or reprisal. Such grievances include those with respect to care and treatment which has been furnished as well as that which has not been furnished, the behavior of staff and of other residents, other concerns regarding their facility stay and make prompt efforts to resolve grievances the resident may have. The facility's grievance official is responsible for overseeing the grievance process, receiving and tracking grievances; leading any necessary investigations by the facility; maintaining the confidentiality of all information associated with grievances; issuing written grievance decisions to the resident, if requested and coordinating with state and federal agencies as necessary. The grievance official evaluates and investigates the concern and takes immediate action to resolve the concern and prevent further potential violations of any resident's right while the alleged violation is being investigated. The grievance official or designee responds to the individual expressing the concern within three working days of the initial concern to acknowledge receipt and describe steps taken toward resolution. II. Resident group interview Six alert and oriented residents (#23, #17, #22, #52, #1 and #3) who regularly attended the resident council meetings were interviewed on 8/14/24 at 10:08 a.m. The residents were identified as alert and oriented through facility and assessment. The group of residents said they had turned in grievances and the staff did not get back to them regarding the concerns. The residents said they were unhappy with the staff shortages, especially the certified nurse aides (CNA). The group of residents said the facility needed more staff, especially during the hours of 2:00 p.m. to 10:00 p.m. and on the weekends. The group of residents said most days they only had one CNA working the hallways. Resident #22 said he was told that the facility did not use agency staff. The group of residents all discussed how long they had had to wait for call lights to be answered by staff. The group of residents said when they turned on their call lights, staff should be coming into their rooms to find out what was going on. The group of residents said most days the staff just walked by and ignored their call lights. Resident #23 and Resident #17 said they had had a couple of accidents where they had an incontinence episode because the staff did not answer their call light in a timely manner. The group of residents said they had had to wait 20 to 30 minutes before staff would respond to their call lights. The group of residents said the facility needed extra CNAs to walk the halls and help the residents. III. Additional resident interviews Resident #7, who was cognitively intact based on facility assessment, was interviewed on 8/12/24 at 2:51 p.m. Resident #7 said it took a long time for call lights to be answered at the facility. She said when she activated her call light, the staff would talk to her roommate first, even though she was the one who had activated the call light. She said it took even longer for the staff to attend to her needs because of that. Resident #7 said the staff would often enter her room, turn off her call light, ask her what she wanted and then say they would return. However, she said staff would not come back. She said she felt like the staff did not care about the residents. She said there had been a lot of recent turnover with the nursing staff and the new staff did not care like the other staff had. Resident #7 said she had expressed her concerns to the nursing staff during care conferences and her family had brought it up to management staff. She said the facility staff had not followed up on her concerns and she felt they were not being addressed. Resident #14, who was cognitively intact based on facility assessment, was interviewed on 8/12/24 at 3:21 p.m. Resident #14 said she let the facility staff know her concerns constantly but felt they did not care and her concerns were not addressed. She said an example was the call lights. She said it would take between 30 minutes to over an hour to get the call light answered, especially on the weekends. She said she had sat in her dirty brief for over an hour at times waiting for someone to come in and provide her assistance. Resident #14 said she had expressed her concerns to the director of nursing (DON) on multiple occasions, however, she said the problems never got any better. She said she did not think the DON liked her very much and would disregard any of her concerns. Resident #14 said there had been a lot of nursing staff turnover recently and she felt the environment at the facility was not a caring environment. Resident #14 said, that morning (8/12/24), the nursing staff did not wake her up in time for breakfast. She said by the time she woke up, the CNA told her breakfast was over and she could not have anything. She said she ate cereal and a banana every morning for breakfast. She said her favorite CNA, who was working another hallway, entered her room around 10:15 a.m. to see how she was doing. She said that CNA, after being told the resident did not have breakfast, went to the kitchen and got her cereal and a banana. She said this particular CNA was rare and was one of the only staff members who truly cared about the residents. Resident #14 said she had written up a lot of grievances. She said she turned them into the nursing staff or the DON and then would not hear any follow up. She said her concerns were never addressed. Resident #36, who was cognitively intact based on facility assessment, was interviewed on 8/13/24 at 9:38 a.m. Resident #36 said he felt the nursing staff at the facility did not care about the residents. He said when he would voice a concern, he felt like it fell on deaf ears. He said he had expressed his concerns a lot and did not feel like the facility tried to resolve them. Resident #36 said he had expressed on multiple occasions his frustration with his medications being administered late. He said the nursing staff would answer his call light and say they would be back but then not return. He said he would often find the staff sitting in the computer room on their cell phones and call lights would be going off in the hallway. Resident #59, who was cognitively intact based on facility assessment, was interviewed on 8/13/24 at 10:07 a.m. Resident #59 said the facility took a long time to answer the call lights. He said sometimes he would wait for longer than 30 minutes. He said he had expressed his frustration to the therapy department and the nursing staff. Resident #59 said he had been living with Parkinson's disease for a long time. He said a side effect of the disease that he dealt with every day was hand tremors. Resident #59 said he had never experienced this bad of hand tremors. He said the facility had not been administering his medication appropriately. Resident #59 said his hand tremors had been worse since he was admitted to the facility. He said he had expressed his frustration to the nursing staff. He said the facility had never followed up with him regarding his concerns. Cross reference F760: the facility failed to ensure Resident #59's Parkinson's medications were administered according to the manufacturer's guidelines. IV. Staff interviews CNA #1 was interviewed on 8/15/24 at 11:08 a.m. CNA #1 said she had worked in the facility for a long time. She said when a resident voiced a concern, if she was able to handle it herself, she would, otherwise she said she would tell the nurse on duty. She said she was aware the facility had a grievance policy, however, she was not sure what it entailed. CNA #1 said she had never filled out a grievance form for a resident. The social services director (SSD) and the social services consultant (SSC) were interviewed together on 8/15/24 at 3:02 p.m. The SSD said the social services department was responsible for reviewing the grievances, distributing them to the appropriate department and ensuring follow-up occurred with the resident. She said each department was responsible for addressing the grievance with the resident. The SSD said the amount of grievances received had gone up in the last three months. She said she had not seen an improvement yet, but was working to make sure the grievances were addressed timely for the residents. The SSD said she had received a lot of grievances related to call light response times, especially on the weekends. She said the grievances documented that residents were waiting a long time for call lights to be answered. She said the residents had voiced concerns over call light wait times during meals. The SSD said she did not know what the response was for the call light grievances or if the residents were satisfied with the response. The SSD said the facility had implemented ambassador rounds for all the department heads. She said the department head was responsible for meeting with their list of assigned residents three times per week and turning in a form every Friday about the resident rounds. The SSD said the ambassador rounds did not formally follow up with written grievances for any concerns. She said she was not aware of what happened to any resident concerns documented on the ambassador round forms. Licensed practical nurse (LPN) #1 was interviewed on 8/15/24 at 5:06 p.m. LPN #1 said she had never filled out a grievance form for a resident. She said she knew the grievance form went through a chain of command but did not know what department received the grievance forms. She said she did not know the facility's policy for grievances. She said she thought grievances should be addressed within 24 to 48 hours. The director of nursing (DON), the NHA and the clinical consultant (CC) were interviewed together on 8/15/24 at 5:44 p.m. The DON said grievances were filed through the ambassador rounds, from an individual resident or from the resident council meeting. She said any staff member who was told a concern by a resident should fill out a grievance form and turn it into the social services department. The DON said each grievance should be investigated within 72 hours of the form being completed. She said each grievance should have a plan developed to address the concern and follow up with the resident to ensure their satisfaction. The DON said the residents had voiced their concerns over call light response times. She said she felt like the residents only wanted their favorite CNAs to answer the call light and would not allow other staff to assist them. The NHA said she had recently implemented the ambassador rounds to assist with resident concerns. The DON said she felt the residents saying they felt some of the staff did not care was unfair because she had tried to change the culture of the facility. However, she said she could not point to anything specific she had done to change the culture. The NHA was interviewed again on 8/15/24 at 7:08 p.m. The NHA said the ambassador rounds were non-existent when she first started at the facility a couple of months prior. She said the department heads had not completed grievance forms for resident concerns that they were documenting on the ambassador rounds. She said that was an oversight in direction that she would fix. The NHA said she felt that receiving grievances was not a bad thing, but pointed to areas where the facility could improve. She said she thought the rest of the department heads did not feel the same way. She said she was trying to change that mindset. The NHA said she thought the culture at the facility needed a change but she was not sure what that change would entail just yet. She said she had been trying to come up with different ideas for the staff to change their mindset. The NHA said all grievances should be followed up on to ensure the facility staff were doing everything they could to do right by the residents.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to provide a clean, comfortable and homelike environment for residents...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to provide a clean, comfortable and homelike environment for residents. Specifically, the facility failed to ensure resident rooms, bathrooms and hallways received necessary maintenance repairs. Findings include: I. Observations and resident interviews On 8/12/24 at 10:24 a.m. the corner edge of the sink in room [ROOM NUMBER] was chipped. The left side of the sink had a chipped piece missing. The side wood panel to the sink was chipped on the right side. On 8/12/24 at 1:14 p.m. the dresser next to the bed in room [ROOM NUMBER] was missing both of the drawer fronts that had handles to open the drawers. The drawer front to the bottom drawer The resident who resided in room [ROOM NUMBER] reported that the dresser drawer had been broken for a while. On 8/12/24 at 3:20 p.m. room [ROOM NUMBER]'s window curtain on the left side was disconnected from five hooks. A family member of the resident who resided in room [ROOM NUMBER] said the curtain had been disconnected for two weeks. On 8/14/24 at 2:30 p.m. the door going into the dining room down across from room [ROOM NUMBER] had missing baseboards and trim around all of the edges of the door. On 8/14/24 at 2:32 p.m. one ceiling tile in room [ROOM NUMBER] had a brown water stain on it. In the bathroom of room [ROOM NUMBER], behind the toilet, there was a part of the wall that had been patched and needed to be painted. On 8/14/24 at 2:33 p.m. room [ROOM NUMBER] had two ceiling tiles that were discolored and brown. In the bathroom in room [ROOM NUMBER], the wall behind the toilet had a part of the wall that had been patched and needed to be painted. The bathroom wall on the left side as one exited the bathroom was chipped. The side panel on the sink was chipped. One of the dresser drawers that were built into the wall in room [ROOM NUMBER] were chipped on the left side. In room [ROOM NUMBER], one of the residents who resided in the room had a fan that was attached to the wall by the head of the bed that was coming off the wall. The resident said she was afraid the fan was going to come off the wall and hit her in the head. The same resident's light fixture at the head of the bed in room [ROOM NUMBER] was missing the light cover. On 8/14/24 at 2:35 p.m. room #S2 had two ceiling tiles that were stained brown. On 8/14/24 at 2:36 p.m. room #S1 had one ceiling tile with a white circular stain. On 8/14/24 at 2:37 p.m. the hallway between room #S2 and room #S1 had three stained ceiling tiles that were brown. On 8/14/24 at 2:38 p.m. the floor down the Silverthorn unit was removed and covered up with flooring paper and tape. On 8/14/24 at 2:40 p.m. at the main entrance of the facility there were six ceiling tiles that had brown stains on them. On 8/15/24 at 4:03 p.m. the ceiling in the [NAME] hallway shower room had approximately five inches of paint that was peeling off by the toilet. The wall by the sink in the [NAME] shower room was patched but needed to be painted. II. Staff interviews An environmental tour was conducted on 8/15/24 at 4:17 p.m. with the maintenance director (MTD) and the above concerns were observed. The MTD said staff should be putting in work orders when they noticed something was broken. He said the facility utilized an electronic work system to track needed repairs. He said the facility staff also verbally let him know what needed to be repaired. He said the receptionist or the maintenance staff put the work orders into the electronic work system. He said most of the facility staff did not have access to the electronic work system. He said all of the maintenance staff knew how to put a work order into the electronic work system. The MTD said he did a walk through with new employees to show them the facility. He said he did a morning walk through every day he was working. He said the walk through usually took him 30 to 40 minutes to complete. He said he would do a walk through by himself or with two of his technicians that worked with him. He said he would take notes on what needed to be repaired. He said every Monday and Wednesday he did a building inspection where he checked the water temperature, air temperature and fans in the bathroom. The MTD said if he found any issues during the building inspection he would let the nursing home administrator (NHA) know. He said the NHA did a walk through the building with him once a week. He said the last time he did a walk through with the NHA was on Monday 8/12/24. He said they noticed the ceiling tiles were stained and needed to be repaired. He said he replaced the ceiling tiles three to four times a year. The MTD said when there was an empty resident room his staff would do a whole remodel and find out what needed to be fixed and repaired before another resident was admitted to the room. The MTD said work orders could take a while to get approved depending on how much it cost to fix the issue. He said anything that cost over 2500 dollars had to be approved by the NHA and the corporate office prior to him fixing it. He said the approval process could take one week, three weeks or even one month He said if he was working on a big project he needed to get two separate quotes from contractors and then the corporate office decided who they were going to use. He said he had gotten one quote for the floor down the S hallway and was waiting on another quote before he could send it off for approval. He said he did not know how long it would be before the floor would be replaced down the S hallway.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #5 A. Resident status Resident #5, age [AGE], was admitted on [DATE]. According to the August 2024 computerized CPO...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #5 A. Resident status Resident #5, age [AGE], was admitted on [DATE]. According to the August 2024 computerized CPO, diagnoses included type 2 diabetes mellitus, chronic respiratory failure, hypertension (high blood pressure), chronic obstructive pulmonary disease (lung disease causing restricted airflow and breathing problems) and bipolar disorder (a mental illness causing severe mood swings). The 7/25/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. She was dependent on staff for transfers, dressing and toileting hygiene. The 4/24/24 MDS assessment indicated it was very important for Resident #5 to choose which clothes to wear. B. Resident observations and interview On 8/14/24 at 11:22 a.m. Resident #5 was sitting in her wheelchair in her room wearing a hospital gown. Resident #5 said the staff did not have time to get her dressed this morning (8/14/24) and she went to the dining room for breakfast in a hospital gown. Resident #5 said she usually got dressed in her clothes in the morning, which was what she preferred to do. She said she would go to lunch in her hospital gown because it was too much trouble to get dressed now that she was up. At 12:34 p.m. Resident #5 was sitting in her wheelchair in the dining room for lunch wearing a hospital gown. C. Record review The activities of daily living (ADL) care plan, initiated 2/14/24, revealed Resident #5 required substantial assistance from one staff member to get dressed and she preferred to go to the dining room for meals. -The care plan did not indicate she preferred to wear a hospital gown when out of bed. -The CNA documentation (8/1/24 to 8/14/24) did not indicate the resident refused to get dressed on 8/14/24. D. Staff interviews The DON was interviewed on 8/15/24 at 6:13 p.m. The DON said residents should be given a choice of what they wanted to wear each day. She said residents should receive assistance getting dressed in personal clothing unless it was their preference not to. The DON said she did not know why Resident #5 was not dressed in the clothes she preferred to wear on 8/14/24. Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activities of daily living (ADL) received the necessary services to maintain good grooming and personal hygiene for three (#18, #45 and #5) of three residents reviewed for assistance with ADLs out of 33 sample residents. Specifically, the facility failed to: -Ensure Resident #18 and #45's fingernails were trimmed and clean; and, -Ensure Resident #5 received staff assistance with getting dressed. Findings include: I. Facility policy and procedure The Activities of Daily Living (ADLs) policy and procedure, dated October 2022 was received by the nursing home administrator (NHA) on 8/15/24 at 9:12 p.m. It read in pertinent part, The facility will, based on the resident's comprehensive assessment and consistent with the resident's needs and choices, ensure a resident's abilities in ADLs do not deteriorate unless deterioration is unavoidable. Care and services will be provided for the following activities of daily living, bathing, dressing, grooming and oral care. The facility will provide a maintenance and restorative program to assist the resident in achieving and maintaining the highest practicable outcome based on the comprehensive assessment. A resident who is unable to carry out activities of daily living will receive the necessary services to maintain good nutrition, grooming, and personal and oral hygiene. The facility will maintain individual objectives of the care plan and periodic review and evaluation. II. Resident #18 A. Resident status Resident #18, age [AGE], was admitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses included chronic kidney disease stage four and dementia. The 8/26/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. He required set up or clean up assistance with eating, oral hygiene, showering/bathing self, upper and lower body dressing, putting on/taking off footwear and personal hygiene. B. Observations and resident interview Resident #18 was interviewed on 8/12/24 at 10:30 a.m. Resident #18 said his fingernails were long and the staff did not cut them when he received his showers. He said he wanted his fingernails cut. He said he did not know the last time his fingernails were trimmed. Resident #18's fingernails extended past the tip of his fingers and had brown matter underneath them. He had fingernail clippers on his dresser and he said they were too small and did not work for him. C. Record review The ADLs care plan, revised on 6/1/23, documented Resident #18 had an ADL self care performance deficit related to impaired mobility/cognition due to dementia, chronic renal failure with hypoxia. Interventions included conversing with the resident while providing care, explaining all procedures/tasks before starting, praising all efforts at self-care and encouraging the resident to discuss feelings about self-care deficits. -The care plan did not include information regarding the resident's nail care. -A review of the certified nurse aide (CNA) task documentation for nail care (reviewed from 7/12/24 to 8/15/24) revealed there was no documentation indicating the resident had received nail care during that time period. III. Resident #45 A. Resident status Resident #45, age [AGE], was admitted on [DATE]. According to the August 2024 CPO, diagnoses included Alzheimer's disease, dementia and stage four chronic kidney disease. The 7/3/24 MDS assessment revealed the resident had severe cognitive impairments with a BIMS score of seven out of 15. He was dependent on staff assistance with toileting hygiene, showering/bathing, upper and lower body dressing and putting on/taking off footwear. He required set up or clean-up assistance with personal hygiene. B. Observation and resident interview Resident #45 was interviewed on 8/12/24 at 1:17 p.m. Resident #45 said his fingernails were long and had not been trimmed since his admission. He said staff had never offered to trim his nails. He said he would like his fingernails to be trimmed. Resident #45's fingernails extended past the tip of his fingers and he had brown matter underneath all of his nails. C. Record review The ADL care plan, revised 6/24/24, documented Resident #45 had an ADL self care performance deficit. Interventions included encouraging the resident to discuss feelings about self-care deficits, encouraging the resident to participate to the fullest extent possible with each interaction and providing maximum assistance of one to two people for personal hygiene. -The care plan did not include information regarding the resident's nail care. -A review of the CNA task documentation for nail care (reviewed from 7/12/24 to 8/15/24) revealed there was no documentation indicating the resident had received nail care during that time period. D. Staff interviews CNA #1 was interviewed on 8/15/24 at 10:34 a.m. CNA #1 said the CNAs and shower aides were responsible for cutting the residents ' fingernails. She said the residents' fingernails should be cut once a week or every other week. She said the best time to cut the residents ' fingernails was during their showers. She said she did not know the last time Resident #18 and Resident #45 had their fingernails trimmed. CNA #1 said Resident #18's and Resident #45's fingernails needed to be cut. She said she did not know why both residents had not had their fingernails cut recently. She said both of the residents should have had their fingernails cut before they got that long. Licensed practical nurse (LPN) #2 was interviewed on 8/15/24 at 11:33 a.m. LPN #2 said if the resident was not diabetic that the CNAs could cut the residents' fingernails. She said if the resident was diabetic then the nurses were responsible for cutting the residents' fingernails. She said she did not know how often the residents' fingernails should be cut. She said the best time for the residents to have their fingernails cut was when they were taking a shower. LPN #2 said Resident #45 could not cut his own fingernails because he had vision impairments. She said Resident #18 was not able to cut his own fingernails. She said all of the residents should have received assistance cutting their nails and should not cut them on their own. She said did not know when the last time Resident #18 and Resident #45 had their fingernails cut. She said both residents should have had their fingernails cut. She said she did not know why both residents' fingernails were not cut. The director of nursing (DON) was interviewed on 8/15/24 at 6:44 p.m. The DON said the CNAs, shower aides and nurses could cut the residents' fingernails. She said if the resident was diabetic a nurse needed to cut the fingernails. She said residents' fingernails should be cut when they were long, sharp or dirty and when they requested it. She said during shower times the residents' fingernails should be checked and cut if needed. The DON said she did not know when the last time Resident #18 and Resident #45 had their fingernails cut. She said she would provide education to the staff about checking and cutting fingernails.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure medications and biologicals were properly stored and labeled...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure medications and biologicals were properly stored and labeled in accordance with professional standards in two of three medication carts and one of one medication storage rooms. Specifically, the facility failed to: -Ensure controlled medications were securely stored under double lock; -Ensure expired medications were removed from the medication carts and the medication storage room; and, -Ensure medications were labeled with an expiration date. Findings include: I. Professional reference The United States Food and Drug Administration (USFDA) (2/8/21) Don't Be Tempted to Use Expired Medicines, was retrieved on 8/19/24 from https://www.fda.gov/drugs/special-features/dont-be-tempted-use-expired-medicines. It read in pertinent part, Expired medical products can be less effective or risky due to a change in chemical composition or a decrease in strength. Certain expired medications are at risk of bacterial growth and sub-potent antibiotics can fail to treat infections, leading to more serious illnesses and antibiotic resistance. Once the expiration date has passed there is no guarantee that the medicine will be safe and effective. If your medicine has expired, do not use it. II. Facility policy and procedure The Storage of Medication policy, dated January 2024, was provided by the nursing home administrator (NHA) on 8/15/24 at 9:12 p.m. It read in pertinent part, Controlled medications should be stored separately from non-controlled medications. The access system (key, security codes) used to lock controlled medications, cannot be the same access system used to obtain the non-controlled medications. Outdated, contaminated, discontinued or deteriorated medications are immediately removed from stock and disposed of according to procedures for medication disposal. III. Observations On 8/14/24 at 4:35 p.m. the medication storage room was observed with the director of nursing (DON). The following items were found: -Four one ounce (oz) tubes of bacitracin ointment (first aid antibiotic) that expired in March 2024. The following personal medications were found in a plastic grocery bag in the medication room. The DON said a resident brought them in from home upon admission. -One three oz tube of Theragesic cream (pain relieving cream) that expired in December 2018; -One 1.8 oz tube of hemorrhoid cream that expired in July 2020; -One 5.5 oz tube of Neosporin ointment (first aid antibiotic) that expired in November 2014; -One 3.8 oz bottle of lidocaine hemorrhoid spray that expired in October 2023; -One bottle of Lexapro 10 milligrams (mg) (antidepressant medication) that expired on 6/1/24; -One bottle of hydrochlorothiazide 25 mg (diuretic medication) that expired on 5/17/24; and, -One bottle of lorazepam 0.5 mg, (a controlled anti anxiety medication) containing two tablets, that was not in a locked cabinet. On 8/15/24 at 1:00 p.m. the Aspen hall medication cart was observed with licensed practical nurse (LPN) #1. The following item was found: -One bottle of Pro-Stat (liquid protein supplement) 30 oz that expired on 7/31/24. On 8/15/24 at 1:44 p.m. the [NAME] hall medication cart was observed with registered nurse (RN) #1. The following items were found: -Three bottles of magic mouthwash with no expiration date on the pharmacy label; and, -One bottle of Systane lubricant dry eye relief 1.5 oz that expired in July 2024. IV. Staff interviews LPN #1 was interviewed on 8/15/24 at 1:00 p.m. LPN #1 said the night shift nurse checked the medication carts for expired medications, cleaned the carts and checked for loose pills. She said if a medication was expired, the night shift nurse removed it from the cart and placed it in the designated area in the medication room for expired medications. The DON was interviewed on 8/14/2024 at 4:45 p.m. The DON said if a resident brought medications from home, the medications should be reviewed with the doctor to determine if the resident was still taking them. She said if the medication had been discontinued or changed, the resident's family should take the medications home. The DON said medications brought from home should be checked for expiration dates. The DON said controlled medication should be secured under a double lock.
Apr 2024 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure the resident environment remained as free fr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure the resident environment remained as free from accident hazards as possible, affecting three (#1, #2, and #3) out of five residents. Interviews with leadership revealed the facility had transitioned in March 2024 from a non-smoking to a smoking facility. However, a review of the facility's smoking policy (revision date 9/8/22) and the resident smoking safety evaluation in effect in March 2024, revealed they were not reviewed and revised and failed to address oversight and safety interventions for staff to implement as a smoking facility. Further, there were no resident smoking agreements since the transition. None of these documents included adequate consideration of the risks and the procedures to ensure the safety of residents with an order for oxygen who smoked. Interviews with leadership revealed staff had not received training on smoking safety when the facility transitioned to a smoking facility. And, on 3/27/24, Resident #1, a supervised smoker due to his increased confusion and change in safe smoking practices, was given a cigarette and a lighter by the registered nurse (RN) while in the building and walked ahead of the certified nurse aide (CNA) supervising him to the designated smoking area. The resident had his oxygen on, and his nasal cannula in place when he stepped outside the door and lit his cigarette. The oxygen from the cannula ignited immediately. The CNA who followed the resident immediately turned off the resident's oxygen and removed the cannula. While the facility revised the smoking policy after the incident on 3/27/24, record review and observations revealed the revisions were inadequate and ineffective. Smoking and oxygen use were not adequately addressed with residents who smoked and on 4/9/24, observations revealed supervised smoker Resident #1 with a cigarette on his bedside table that had been smoked, with three-quarters to one-half left. The facility's failure to implement interventions to ensure resident safety from smoking accidents before and after 3/27/24 created a situation with the likelihood of serious harm. Resident #1, who had severe cognitive impairment, sustained first-degree burns to the neck, head, and face after lighting a cigarette on 3/27/24, while wearing oxygen administered via nasal cannula. Findings include: I. Immediate Jeopardy A. Findings of immediate jeopardy Interviews with leadership revealed the facility had transitioned in March 2024 from a non-smoking to a smoking facility. However, a review of the facility's smoking policy (revision date 1/1/23) and the resident smoking safety evaluation in effect in March 2024, revealed they were not reviewed and revised and failed to address oversight and safety interventions for staff to implement as a smoking facility and related to resident oxygen use and smoking. Further, there were no resident smoking agreements since the transition. None of these documents included adequate consideration of the risks and the procedures to ensure the safety of residents with an order for oxygen that smoked. Interviews with leadership revealed staff had not received training on smoking safety when the facility transitioned to a smoking facility. And, on 3/27/24, Resident #1, a supervised smoker due to his increased confusion and change in safe smoking practices, was given a cigarette and a lighter by the registered nurse (RN) while in the building and walked ahead of the certified nurse aide (CNA) supervising him to the designated smoking area. The resident had his oxygen on, and his nasal cannula in place when he stepped outside the door and lit his cigarette. The oxygen from the cannula ignited immediately. The CNA who followed the resident immediately turned off the resident's oxygen and removed the cannula. Resident #1, sustained first-degree burns to the neck, head, and face after lighting a cigarette on 3/27/24, while wearing oxygen administered via nasal cannula. While the facility smoking policy was amended on 3/27/24 to provide that the smoking products of residents who required supervision to smoke would be kept secured in either the medication room or nurses' cart, on 4/9/24, Resident #1 was found with a cigarette on his bedside table. It had been lit and three-quarters to one-half remained. B. Imposition of Immediate Jeopardy On 4/9/24 at 3:35 p.m., the Colorado Department of Public Health and Environment (CDPHE) informed the nursing home administrator (NHA) that the facility's failure to implement safe smoking interventions for residents who smoked and to implement effective interventions to prevent injury from cigarettes to Resident #1, created a situation of immediate jeopardy with the potential for serious resident harm. C. Facility Response On 4/10/24 at 3:42 p.m., the facility submitted the following plan (draft #4) to remove the immediate jeopardy. The plan read: Removal of Immediacy Plan: Unsafe Smoking Date/Time Presented to Surveyors: 4/10/24 at 3:35 p.m. Identified here are the steps and immediate action(s) (name of facility) will take to address the reported non-compliance, keep residents safe and free from serious harm or death, and prevent serious harm from occurring or recurring. 1. Resident #1 was identified as a supervised smoker on 03/19/2024. On 3/27/24 Resident #1 was given a cigarette and lighter by a RN while in the building. The CNA supervising did not ensure oxygen was removed prior to Resident #1 lighting cigarette which in turn led to oxygen from cannula igniting. CNA immediately following turned oxygen off. The smoking UDA was updated to include questions referring to oxygen use on 4/9/24. Items added: -Can the resident light their own cigarette? -Does the resident utilize oxygen? -Is the resident able to manage oxygen safety, remove and store for safe smoking practices, -Observe the resident smoking in designated smoking area, -Is the resident able to safely light smoking materials, hold smoking materials safely and dispose of smoking materials appropriately, -Has the resident been educated on safe smoking practices? On 4/10/24 an additional smoke detector was placed in residents (Resident #1's) bathroom. 2. Director of nurses (DON)/Designee and Clinical Resource completed a full house audit of all smoking evaluation(s) by 4/9/24 and updated all residents' care plans. Facility placed an updated smoking list out at the units on 4/9/24. DON to complete additional full house audit of all smokers starting on 4/9/24 to identify need for supervision or adaptive equipment, facility will review all residents BIMS score, and update a smoking assessment (completed 4/9/24). Any resident who smokes with a BIMS (brief interview of mental status) of 12 or below will be placed on supervised smoking (Resident #1 identified). Smoking policy updated on 4/9/24 to reflect the change. Administrator or designee to review updated smoking Policy with all residents who smoke on 4/9/24 or their representative. 3. All Staff/All residents who smoke to be educated on updated Smoking Policy to address the following: -Use of oxygen, -Who is Supervised and Unsupervised, - How to properly supervise smokers -Supervised smoking times -Proper adaptive equipment available and locations, -Proper smoking equipment indicated in smoking area such as blankets/extinguisher,g -Cleanliness of smoking area, and -Monitoring for proper disposal of cigarette butts. -Safety education was provided to residents regarding our smoking policy and -Use of oxygen to ensure that they remove oxygen prior to going out to smoke. -Smoking materials need to be safely stored out of sight of other residents. -No cigarettes or lighters [will] be given to other residents. 4. Staff education to be completed by Administrator, Nurse Manager, SDC (staff development coordinator), Social Worker, or Activity Director. This education will be provided to all staff/residents who smoke by 4/10/24, any staff that is not able to come in for education will be educated over the phone and will be reviewed with Administrator prior to start of next scheduled shift. 5. On 4/9/24 Resident #1 was found to have a cigarette butt on his bedside table. All staff will be educated on Proper Supervision of smokers to include disposing of any non smoked tobacco product in proper receptacle before re-entering building. A facility audit was implemented on 4/10/2024 to include observations of any smoking materials in resident rooms or on their person. An order was initiated to monitor the residents' room for smoking items every shift. If any are found, remove and provide education to the resident on facility smoking policy and safety. This education will be completed by 4/10/24 any staff that is not able to come in for training education will be educated over the phone and will be reviewed with Administrator prior to start of next scheduled shift. This education will be provided by DON/NHA/Designee. Monitoring: DON/Designee will audit all new admissions for smoking preference, complete a smoking evaluation (to include oxygen use and if they are to be supervised or unsupervised) and update the care plan with current interventions. Assessment and care plan to be completed within 24 hours. Smoking assessments will be completed by ADON (assistant director of nursing) or designee. DON/Designee to review all those residents who smoke weekly and document if they continue to follow safe smoking rules, or if there are changes needed to their care plan. Specifically, for Resident #1 daily audits of resident's room and on his person to ensure he has not brought in any smoking materials from the smoking area. Maintenance to monitor smoking area daily for cigarette butts, safety blankets, and No Oxygen use signs x 12-weeks or until compliance is achieved, any issues identified will be discussed in monthly QAPI (quality assurance performance improvement). These audits will continue for 12-weeks until compliance is achieved, any issues identified will be discussed in monthly QAPI. 6. NO OXYGEN WITHIN 10 FEET signage ordered for designated smoking area to arrive 4/12/24. D. Removal of immediate jeopardy On 4/10/24 at 4:00 p.m., CDPHE notified the NHA that the immediate jeopardy was removed based on observations that the facility was taking steps to begin implementation of the above correction action plan. However, based on observations, interviews, and record review, the deficient practice remained at a G level, actual harm that is isolated. II. Resident #1 - smoking incident 3/27/24 A. Resident #1 Resident #1, age [AGE], was admitted on [DATE]. According to the 4/10/24 computerized physician orders (CPO), diagnoses included chronic obstructive pulmonary disease, emphysema, dementia, and acute respiratory failure with hypoxia (insufficient oxygen to the body tissues). The 2/19/24 minimum data assessment (MDS) showed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of six out of 15. A 3/23/24 MDS documented the resident had moderately impaired decision-making skills, had poor cues, and required supervision. Per the MDS, he used oxygen. Per the resident's care plan, oxygen was to be administered as ordered by the physician. B. Smoking status Review of Resident #1's care plan, initiated on 3/6/24 for smoking, revealed he had a history of smoking in his room. Pertinent interventions included smoking materials to be kept at the nurses' station or other designated areas. The cigarettes/lighter were to be kept with the nurse and the resident was to ask for them. Review of a resident safe smoking evaluation completed on 3/19/24 at 3:31 p.m. revealed the resident, who smoked five times a day, was determined to be unsafe to smoke without supervision due to increased confusion and cognitive loss. Review of a smoking evaluation completed on 3/27/24 at 2:47 p.m. (prior to the smoking incident the same day) revealed the resident, who now smoked six times a day, remained unsafe with smoking independently. He had cognitive loss and fell forward while standing. The clinical resource nurse assisted the resident in removing his oxygen before attempting to stand from his wheelchair and walk to the designated smoking area. There, he was able to light his cigarette and flick the ashes away from his body but was unable to extinguish his cigarette butt into the receptacle. Failure: There was no evidence the resident's care plan was updated on 3/19/24 to document the resident's status as a supervised smoker. Further, there was no evidence the IDT considered additional safety interventions to instruct staff on how to assist the resident in smoking safely. There was no evidence the resident was educated regarding what staff expected of him as a supervised smoker to ensure his and other residents' safety when smoking. C. Smoking incident on 3/27/24 1. Nurses' notes A review of nurses' notes from 3/27/24 at 3:45 p.m. revealed Resident #1 was assisted to smoke outside by the CNA. The resident was walking ahead of the CNA when he lit his cigarette. The CNA turned off the resident's oxygen and removed the nasal cannula from his face. The resident was noted to have seared facial hair and nose pain. The resident was transferred to the emergency department for evaluation and a review of Resident #1's emergency department records revealed a diagnosis of mild first-degree burns to the face. 2. NHA interview The NHA interviewed on 4/8/24 at 5:34 p.m., said she completed an investigation following the resident's smoking incident. The NHA said the investigation revealed Resident #1 was observed walking outside with CNA #1. RN #1 had given the cigarette and lighter to the resident, rather than to the CNA. CNA #1 said she was assisting the resident outside; he was moving swiftly with his front wheel walker and had his oxygen on. Before she could remove the oxygen and turn it off, the resident lit the cigarette. The NHA said the resident had singed his mustache and the hair to the left side of his face along with the oxygen tubing. She said the resident's primary physician was in the building and had him assessed. The primary physician had him sent to the emergency department for further evaluation as the resident complained of burning in his nose. III. Facility failures contributing to the smoking incident on 3/27/24. 1. Facility failure to review and revise the facility smoking policy and resident safe smoking evaluations, and obtain smoking agreements that addressed oversight and safety interventions after the facility transitioned to a smoking facility, allowing smoking on campus and supervised smoking. On 4/8/24 at 5:34 p.m., the social services director (SSD) and NHA were interviewed. The SSD said before March 2024, the facility was a non-smoking facility, which meant residents who chose to smoke had to smoke cigarettes off campus. She said in March 2024 (a definite date was not provided), the facility became a facility that would allow smoking on campus and there could be supervised smoking. On 4/9/24 at 12:38 p.m., the NHA provided the facility smoking policy and smoking evaluation in effect after the transition to a smoking facility and before the incident with Resident #1 on 3/27/24. a. Smoking Policy The policy, last revised 9/8/22 read that its purpose was to address the wishes of both smoking and nonsmoking residents without compromising the safety of either. Procedures read in part: -The facility does not allow smoking of any kind to occur within the facility. Designated smoking areas outside the building are available for this purpose. -Upon admission, residents who desire to smoke will be assessed for their ability to do so safely. Until the completion of the initial smoking safety evaluation residents will be on supervised smoking. Supervised smoking will be offered during designated smoking times and last no more than 20 minutes. -If IDT (interdisciplinary team) determines that the resident is unable to safely store their smoking materials or require supervision to smoke safely, smoking products will be kept secured in either medication room or nurses cart. -Upon quarterly review by the IDT, or any time a significant change of condition occurs, smoking residents will be re-evaluated as to their ability to smoke safely, either independently or under supervision, and their ability to understand and comply with facility smoking policy. Failure: There was no evidence the smoking policy had been reviewed and revised to address the safety risks associated with the facility's transition to a smoking facility and the plan to allow smoking on campus and supervised smoking. The policy failed to include adequate consideration of the risks and the procedures necessary to ensure the safety of residents with an order for oxygen who smoked. The NHA was interviewed on 4/9/24 at 12:38 p.m. She said residents who are supervised smokers should not be handed their cigarettes or their lighter. Rather, the smoking material needed to be handed to the staff member responsible for assisting the resident outdoors, and oxygen needed to be removed before exiting the facility. -However, these safety interventions were not part of the facility's smoking policy. b. Resident safe smoking evaluation The evaluation asked all residents who smoked the following questions. 1. Cognition- Resident has cognitive loss? 2. Vision- Has a visual deficit? 3. Dexterity- Has a dexterity problem (e.g tremors, paresis, etc)? 4. Balance- Falls forward? Falls leans sideways? 5. Smoking frequency- How many times does the resident smoke per day? 6. Safety- Can resident light own cigarette? Resident need for adaptive clothing, device or assistance? Plan of care is used to assure resident is safe while smoking. Failure: The evaluation failed to include any questions regarding oxygen use and, if the resident, whether an independent or supervised smoker, understood the safety considerations of oxygen use and smoking. c. Smoking agreement The facility failed to provide evidence that residents signed smoking agreements after the facility transitioned to a smoking facility in March 2024 and before Resident #1's smoking incident on 3/27/24. 1. Review of Resident #1's record (see above) revealed his care plan read to administer oxygen as ordered and smoking evaluations revealed he was a supervised smoker. Failure: Record review revealed no smoking agreements signed after the facility transitioned to a smoking facility and before his smoking incident on 3/27/24. 2. Review of the record for Resident #2, admitted on [DATE], revealed orders on 1/15/23 that included use of oxygen at 3 liters per minute via nasal cannula, to keep her oxygen saturation at or above 90%. Smoking evaluations revealed she was an independent smoker. Smoking evaluations revealed she had no dexterity problems, could light her own cigarette, and had no need for adaptive clothing, devices, or supervision. Failure: Record review revealed no smoking agreements signed after the facility transitioned to a smoking facility and before the smoking incident involving Resident #1 on 3/27/24. Further, there was no evidence the resident was educated on the facility's smoking policy. 3. Review of the record for Resident #3, admitted on [DATE], revealed a progress note dated 9/4/23 that read the resident was oxygen at 2 liters per minute continuously. Smoking evaluations revealed she had no dexterity problems, could light her own cigarette, and had no need for adaptive clothing, devices, or supervision. Failure: Record review revealed no smoking agreements signed after the facility transitioned to a smoking facility and before the smoking incident involving Resident #1 on 3/27/24. Further, there was no evidence the resident was educated on the facility's smoking policy. 2. Facility failure to educate staff regarding the transition to a smoking facility and the oversight and necessary safety interventions when allowing smoking on campus and supervised smoking. The assistant director of nursing (ADON) was interviewed on 4/11/24 at approximately 11:00 a.m. The ADON said staff were not provided training on the smoking program before the building transitioned to a smoking facility. She said it was just rolled out. She said after the incident on 3/27/24 with Resident #1, the staff were provided education on the facility smoking program. IV. Continued facility failures after 3/27/24 A. NHA interview The NHA was interviewed on 4/8/24 at 5:34 p.m. She said she immediately provided education to CNA #1 and RN #1 after the incident on 3/27/24. A review of the education revealed it read in pertinent part: -Residents who are supervised smoking should not be handed their stored smoking material. Smoking materials should be handed to the staff member responsible for assisting residents outside for a supervised smoke. -When assisting residents outside for supervised smoking, if residents are noted to be on oxygen, staff is to remove the portable concentrator prior to exiting the facility and prior to handing over the residents smoking materials or assisting with lighting cigarettes. The NHA further stated she then provided training to all staff regarding the smoking policy, which she revised after the incident on 3/27/24, and about safety issues with oxygen. All residents were assessed and all the residents signed a smoking agreement that included the rules of the facility. 1. Smoking policy Review of the facility's revised smoking policy revealed the substantive changes from the 9/8/22 revisions (see above) included the removal of the frequency of smoking for residents that required staff supervision. However, as noted above, the policy failed to include adequate consideration of the risks and the procedures necessary to ensure the safety of residents with an order for oxygen who smoked. Safety interventions disclosed in the NHA's 4/9/24 interview regarding when to hand cigarettes to the supervised resident were not part of the smoking policy. 2. Resident safety smoking evaluation However. as noted above, the resident safety evaluation failed to include any questions regarding oxygen use and, if the resident, whether an independent or supervised smoker, understood the safety considerations of oxygen use and smoking. 3. Smoking agreement However, as noted above, the facility failed to provide evidence that residents signed smoking agreements after the facility transitioned to a smoking facility in March 2024 and before Resident #1's smoking incident on 3/27/24. While smoking agreements were signed by Resident #1, #2, and #3 on 3/29/24, two days after the 3/27/24 incident, the agreements were incomplete. Resident #1's agreement read, all smoking supplies will be kept out of sight within rooms. However, as a supervised smoker, per the smoking policy, smoking products were to be kept secured in either the medication room or nurses' cart. Finally, a review of Resident #1, #2's, and #3's smoking agreement revealed they failed to include specific safety interventions, such as the residents agreeing to remove the nasal cannula before leaving the facility or lighting a cigarette. V. Observations confirmed continued noncompliance with oversight and implementation of safety interventions. Record review revealed the facility updated Resident #1's care plan on 3/28/24 to read Resident #1 was to be provided 1:1 observation while smoking. And, on 4/5/24, a new care plan related to smoking read that a smoke detector was in place in the resident's room and staff was to ensure the resident was escorted to the designated smoking area by staff. However, on 4/9/24 at 9:50 a.m., Resident #1 was observed lying in bed with oxygen on and being administered via a nasal cannula. The resident had a bedside table near his bed. On the bedside table was a cigarette that had been previously lit. Three-quarters to one-half of the cigarette remained. The assistant director of nurses (ADON) was notified at 9:52 a.m. and she removed the cigarette. The ADON told the resident that the cigarette was being removed and the resident responded that it was his cigarette. The ADON told the resident that he was not allowed to keep cigarettes. The ADON said the cigarette would be put with the others in his medication cart. VI. Action taken on 4/9/24 after notification of immediate jeopardy The smoking policy was reviewed and updated on 4/9/24. The changes to the policy were in pertinent part: Smoking times for supervised smokers: 6:00, 9:30, 11:30, 1:30, 3:30, 6:00, 8:30. If the IDT determines that the resident is unable to safely store their smoking materials or [to] require supervision to smoke safely, smoking products will be kept secured in either the medication room or nurses cart. If a resident is deemed an independent smoker, they may keep their smoking supplies in their rooms as long as they kept out of site. If a resident is on oxygen, the tank must be left inside the building and not taken outside to the designated smoking area. For independent residents, cigarettes will not be lit until they are within the designated smoking area. For supervised smokers, once within the designated smoking area, the resident may be given their cigarette and the supervisor will light the cigarette. The lighter is not to be given to the resident. Upon completion of the smoking task, the supervisor will ensure that the cigarette has been put out and the remaining cigarette will be placed inside the cigarette butt receptacle. No partially smoked cigarettes are to be kept. No smoking supplies will be allowed to stay with the supervised smoker. Any resident with a brief interview for mental status (BIMS) score of 12 and below and/or demonstrates the inability to perform safe smoking practices will be placed on supervised smoking. No resident is to give cigarettes or lighters to other residents.
Feb 2023 3 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to provide adequate supervision and assistance devices to prevent acc...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to provide adequate supervision and assistance devices to prevent accidents for one (#6) of two residents reviewed for falls out of 23 sample residents. The facility failed to timely implement appropriate interventions, including assistance with all activities of daily living as documented in her 10/19/22 minimum data set (MDS) assessment. The facility failed to provide staff education and increase resident's supervision to prevent falls when she could not initiate staff assistance by using her call light due to severely impaired cognition. Due to the facility's failures, lack of appropriate supervision and effective interventions resulted in four falls. Furthermore, the facility failed to ensure adequate supervision and effective interventions were in place to prevent falls for Resident #6, with a fall on 12/26/22 that resulted in major injury with right distal and proximal femur (hip) fractures and surgery, and required hospitalization for eight days. Findings include: I. Resident status Resident #6, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the February 2023 clinical physician orders (CPO), diagnoses included encounter for other orthopedic aftercare, fracture of unspecified part of neck of right femur, displaced spiral fracture of shaft of right femur, pain in right leg and history of falling. The 10/19/22 MDS assessment revealed the resident's cognition was moderately impaired with BIMS score 10 out of 15. No behaviors or rejection of care were noted. She required extensive assistance of two staff with bed mobility, she was totally dependent on two staff with transfers, required limited assistance with dressing, and was independent with eating. The 1/6/23 minimum data set (MDS) assessment revealed intact cognition with a brief interview for mental status (BIMS) score 15 out of 15. No rejection of care was noted. She required limited assistance with bed mobility, dressing, toilet use and personal hygiene, supervision of two staff with transfers and supervision with eating. The resident was frequently incontinent of urine. The resident had a fall with a fracture prior to admission. Medication she was administered included an anticoagulant, antidepressant and opioid. II. Record review Care Plan: The resident's records were reviewed on 2/15/23 and revealed the comprehensive person-centered care plan was canceled on 12/30/22. The facility failed to timely develop a care plan addressing falls risk for Resident #6 who was readmitted on [DATE]. Interdisciplinary notes: On 10/18/22 a social worker documented in part: New admit following a fall with fracture of her hip. Patient is a resident here at (facility) on the AL (assisted living) floor. She is hopeful to return back after she completes her therapy. (Resident) was administered a BIMS (Brief Interview for Mental Status) by Speech Therapy where she scored 10 indicating moderate impairments with cognitive functioning. She has a dx (diagnosis) of cognitive communication deficits as well as aphasia. She is very much aware that at times she is forgetful and has word finding difficulties. It is obvious that she has been counseled because several times during the interview with SS (social services) she told herself to slow down when she was communicating. SS (social services department) will continue to follow with IDT (interdisciplinary team) members and assist as needed with discharge planning and providing assistance with any necessary adjustment concerns. On 10/19/22 a registered nurse documented, in part: Barriers to safe and effective discharge: assist with ADL (activities of daily living) cares and cognition. TTWB to RLE (toe touch weight bearing to right lower extremity); max x 2 (maximum assistance of two staff) for transfers; noted with delusions and confusion on readmit. IDT (interdisciplinary team) plans for this week: continue therapy services for swallowing, dressing, grooming/hygiene, transfers and strength. Additional Information: nursing for pain/medication management, obtaining and monitoring vitals/labs; assist with ADL (activities of daily living) cares. -The interdisciplinary team plan did not include resident's risk for falls. Falls with no major injuries: On 10/25/22 at 1:00 p.m. a nurse documented in part: This nurse notified that pt (patient) had fallen. When entering the room she was sitting on the floor, leaning against her bed frame. She stated she was trying to get in bed by herself. A therapist was walking by and assisted her the rest of the way to the ground. She states she did not hit her head. Assessed pt (patient) for injury, none noted. Assisted pt (patient) into bed x3 (with three) staff members and a gait belt. Pt is able to move all extremities, equal hand grasps, pupils are equal and reactive. PCP (primary care physician) and DON (director of nursing) notified. On 10/27/22 the DON documented, in part: Fall committee IDT (interdisciplinary team) follow up for fall on 10/25/2022. Predisposing factors: weakness, ORIF (open reduction internal fixation) of right hip, lack of safety awareness, cognitive deficit, hx (history) of falling. Interventions: Resident is being followed by therapy services for post right hip ORIF for safety awareness, endurance and strengthening as well as ambulation and transfers. Therapy to eval (evaluate) for visual reminders to ask for assistance. On 10/28/22 the director of rehabilitation (DOR) documented: Pt (patient) is receiving therapy services focusing on strength, balance, safety. Pt (patient) cognitively impaired following her surgery and requires verbal and visual reminders to not transfer herself. Sign placed as a reminder to call for help. On 11/1/22 a nurse documented in part: Pt (patient) out to see ortho (orthopedic physician) today. Continue TTWB x2 (toe touch weight bearing for two) weeks. F/U (follow up) in 1 (one) month. WBAT (weight bearing as tolerated) on 11/15/22. On 11/26/22 at 1:00 a.m., a nurse documented: CNA (certified nurse aide) came to this nurse stating resident on floor in room. Upon entering room resident sitting on buttocks next to bed, facing door to hall, denies hitting head, c/o (complains of) pain in buttocks and RLE (right lower extremity), no visible injuries upon assessment, stated 'my brief was wet, I was going to the commode.' Denies injuries and hitting head, c/o (complained of) pain in buttocks, states 'I'm fine, the floor is just hard.' Resident placed back into bed x3 (with three) staff assist. Vital signs taken, assessment completed, neuro checks initiated, all responsible parties notified. On 11/28/22 a nurse documented, in part: Fall committee IDT (interdisciplinary team) Follow up for fall on 11/26/2022. Predisposing factors: history of falling, muscle weakness, lack of coordination, right femur fx (fracture). Interventions: educate staff to keep w/c (wheelchair) closer to the bed, therapy to evaluate room layout. On 11/29/22 the DOR documented: Pt (patient) sustained a fall without injury when attempting to transfer herself to the bedside commode when was paced at the foot of the bed. Pt (patient) is progressing in therapy and felt she was able to perform the transfer. Recommend that the BSC (bedside commode) placed at bedside to lessen distance for transfer and to improve successful transfer. Falls with injuries: On 12/16/22 at 10:15 a.m., a nurse documented: CNA notified this nurse that resident was found on floor. This nurse entered resident's room and visualized resident sitting on floor next to bedside commode. Resident was holding right knee and complaining of pain to right knee and elbow. Resident stated she was sitting at the edge of her bed and attempted to adjust her commode and slid off the bed onto right knee and elbow. Resident noted with abrasion and swelling to right knee, bruising and abrasion to right elbow. Neuro sheet started, neuros WNL (within normal limits), vitals WNL (within normal limits). Resident assisted back to bed and educated on use of call light for assistance. NP (nurse practitioner) notified and ordered STAT (immediate) x-ray of right knee, right hip, and right elbow. Resident's daughter notified. On 12/16/22 a nurse documented in part: X-ray results received. Results reviewed with (physician), new order for NWB (no weight bearing) to RLE (right lower extremity) until f/u (follow up) ortho apt (orthopedic appointment). On 12/17/22 a nurse documented: Resident returned from ED (emergency department), transferred by (ambulance). CT (computed tomography) pelvis and x-ray R (right) femur completed, no significant findings noted. No new orders. On 12/19/22 the DON documented, in part: Incident committee IDT (interdisciplinary team). Follow up for fall on 12/16/2022. Injuries: Abrasion to right elbow and right knee. Bruise to right elbow. Predisposing factors: History of falls, muscle weakness, unsteady gait, impulsiveness. Interventions: Will speak with resident about moving rooms closer to the nurses' station. On 12/20/22 the DOR documented: Pt (patient) is receiving therapy services. Pt (patient) has a bedside commode due to her not wanting to use her regular shared room bathroom. Pt (patient) often attempts to transfer herself to the commode despite education to always call for assistance. Pt (patient) is impulsive and would benefit from moving closer to the nursing station for increased level of supervision. Therapy working on safety with transfers and bedside commode use. On 12/26/22 at 5:07 p.m., the DON documented: Called to residents room by cna (certified nurse assistant) as resident had fallen. When resident asked what happened she stated 'I was trying to get from here to there' pointing from the commode to the recliner. RN (registered nurse) assessment: Resident noted sitting on the floor with her back against her recliner. Right leg externally rotated and resident screamed out in pain with slight touch to the area. She is able to wiggle her toes, but unable to move extremity. (Ambulance) called for emergent transfer to hospital for further evaluation. MD (physician) and daughter notified. The 12/26/22 x-ray report from the hospital revealed in part: Displaced angulated spiral/oblique fracture near the distal third of the right femoral shaft; proximal right femur subtrochanteric fracture surgically addressed with orthopedic metallic fixation hardware, near normal anatomic alignment; persistent right superior and inferior pubic rami fracture deformities. Patient presents with mechanical fall and obvious right leg deformity. Orthopedic surgery recommended placing patient in Buck's traction (device/traction to restore normal bone alignment and length) which was performed in the emergency department and she will be admitted for ongoing pain control and operative intervention. On 12/27/22 the DON documented, in part: Incident committee IDT. Follow up for fall on 12/26/2022. Injuries: right hip with external rotation. Predisposing factors: History of falls, muscle weakness, unsteady gait, impulsiveness. Interventions: Resident sent to ED (emergency department) for further evaluation. On 12/28/22 the DOR documented: Pt (patient) sustained a fall attempting again to transfer herself. Pt (patient) is currently in the hospital and will be evaluated by therapy upon her return. On 1/4/23 the DON documented, in part: Fall Committee Follow-up for fall on 12-26-22. Resident returned to the facility on 1/3/23. Resident's room moved closer to the nurses' station by the door for better observation. Resident with PT & OT (physical therapy and occupational therapy) services in place. On 1/11/23 the DON documented, in part: Deep dive into frequent faller with fish bone diagram for root cause analysis review. Care plan reviewed and updated, as indicated. New interventions include perimeter mattress for safety awareness. Resident also placed on frequent toileting schedule during the day. Consent obtained from POA (power of attorney) for perimeter mattress and aware of clinical situation. III. Staff interviews The clinical resource registered nurse (CRRN) was interviewed on 2/16/23 at 8:45 a.m. She said Resident #6's care plan was canceled during her stay in the hospital. She said the comprehensive care plan was not reinstated and updated since the resident returned to the facility on 1/3/23 (over a month previous). Certified nurse aide (CNA) #2 was interviewed on 2/16/23 at 8:55 a.m. She said she was aware of the resident's risk for falls. She said after return to the facility Resident #6 was moved to a room close to the nurses' station and had not had any falls since. She said the resident did not have or use a bedside commode and the nursing staff was checking on her frequently. She said the staff offered toileting to the resident every two hours and was taking her to use the bathroom in the shower room across the hallway. She said most of the time the resident did not remember to use her call light. The DON, the DOR and the CRRN were interviewed on 2/16/23 at 11:40 a.m. The DOR said after the resident's fall on 10/25/22, the therapy team focused on visual reminders to ask for assistance and signs were placed on the resident's walker. The DOR said prior to the fall on 11/26/22, while transferring to the commode, Resident #6's weight bearing status was upgraded to as tolerated, she required supervision with bed mobility and contact guard assistance from staff with transfers. The DON said staff education was provided and the resident's wheelchair was to be kept close to her bed. The DOR said after the resident's fall on 12/16/22, staff tried to remove the commode and the resident did not allow it. The resident declined to move closer to the nurses' station previous to when she was moved closer. -There were no notes in Resident #6 records about the resident declining to move closer to the nurses' station. The DON said before the fall with injury, the resident refused to use the bathroom in her room as it was difficult for her to get to the toilet, therefore the bedside commode was an option at the time. She said the interdisciplinary team did not consider removing the bedside commode from the resident's room and staff could take the resident to a bathroom in the shower room. IV. Facility follow-up On 2/16/23 at 11:30 a.m., the CRRN provided a copy of the resident's new and updated comprehensive care plan. On 2/16/23 at 11:35 a.m., the DON provided a copy of all facility staff training on falls prevention and the Performance Improvement Plan (PIP). The PIP was dated 1/10/23 and read, She admitted to facility with fracture, and has severe osteopenia (loss of bone mineral density) and osteoarthritis to bilateral knees. She is noncompliant with using call light. She will be placed on toileting program while awake and we will place her on concave mattress (a mattress with concave sides). -The above noted interventions were in place for the resident. On 2/16/23 at 4:42 p.m., the CRRN provided a copy of the 12/26/22 hospital record, read in part: Patient had a hip fracture with hip nail placed 2 and half months ago and is unclear if she refractured this area or if it has not fully healed yet.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to communicate and collaborate with the hospice provider to attain or...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to communicate and collaborate with the hospice provider to attain or maintain the highest practicable physical, mental and psychosocial well-being for one resident (#8) out of two residents reviewed for hospice care of 23 sample residents. Specifically, the facility failed to for Resident #8: -Collaborate with the hospice provider to develop a coordinated plan of care; and, -Ensure adequate communication and documentation between the facility and the hospice provider occurred. Findings include: I. Facility policy The Coordination of Hospice Services policy, dated 2022, was provided by the director of nursing (DON) 2/22/23 at 10:30 a.m. The policy read in pertinent part: When a resident chooses to receive hospice care and services the facility will coordinate and provide care in cooperation with hospice staff in order to promote the resident's highest practicable physical, mental, and psychosocial well-being; The facility and hospice provider will coordinate a plan of care and will implement interventions in accordance with the resident's needs, goals, and recognized standards of practice in consultation with the resident's attending physician and resident's representative; The plan of care will identify the care and services that each entity will provide in order to meet the needs of the resident and his/her expressed desire for hospice care. a.The hospice provider retains primary responsibility for the provision of hospice care and services that are necessary for the care of the resident's terminal illness and related conditions. b.The facility retains primary responsibility for implementing those aspects of care that are not related to the duties of the hospice; The plan of care will identify the care and services that each entity will provide in order to meet the needs of the resident and his/her expressed desire for hospice care. a.The hospice provider retains primary responsibility for the provision of hospice care and services that are necessary for the care of the resident's terminal illness and related conditions. b.The facility retains primary responsibility for implementing those aspects of care that are not related to the duties of the hospice; The facility will maintain communication with hospice as it relates to the resident's plan of care and services to ensure each entity is aware of their responsibilities; The plan of care will include directives for managing pain and other uncomfortable symptoms and will be revised and updated as necessary; The facility will monitor medical supplies to ensure they are provided by hospice as indicated in the plan of care for palliation and management of the terminal illness; All residents receiving hospice will continue to receive the same facility services as residents who have not elected hospice. This includes, but is not limited to the following: ongoing comprehensive and quarterly assessments, personal care/support with activities of daily living, medication administration, physician visits, medication regimen review, social services and activities programming, nutritional support and services, and ongoing monitoring of resident conditions; The facility will immediately contact and communicate with the hospice staff,attending physician/practitioner and the family resident representative regarding any significant changes in the resident's status, clinical complications or emergent situations. II. Resident status Resident #8, age [AGE], was admitted on [DATE]. She was admitted to hospice care at the facility on 1/1/23. The February 2023 computerized physicians orders (CPO) diagnoses included chronic obstructive pulmonary disease, morbid obesity, acute and chronic respiratory failure, diabetes mellitus, and essential hypertension. The minimum data set (MDS) assessment dated [DATE] revealed the resident had a moderate cognitive impairment with a score of 10 out of 15 on the brief interview for mental status (BIMS) assessment. The resident required extensive assistance from two or more staff for bed mobility, transfers, locomotion on the unit, dressing, toilet use, and personal hygiene. III. Record review The resident's care plan focus for hospice care was updated on 1/11/23. A new goal was initiated for the resident to have all needs met without discomfort and will be provided with extra support by staff. Interventions identified for goal achievement included: -Attempt to meet resident's needs quickly with a compassionate and caring demeanor; -Encourage to express feeling and concerns as necessary; -Resident may need more assistance/encouragement/support with problems solving as she declines; -Refer/order consult:pastoral care, social services, home health care, psychiatry. -The care plan did not delineate care provided from the hospice care team. -The resident's hospice record at the facility included progress notes and care plan from the hospice provider. A review of the hospice documentation revealed the resident had reported concerns to the hospice provider and the hospice nurse; however, there was no collaboration with the hospice provider or the facility staff to ensure the resident concerns were addressed in a timely manner. Resident documented concerns The resident reported to the hospice provider on 12/22/22 and 12/27/22 that she wished to have her hair cut and styled. The hospice documentation revealed the hospice health aide recommended the spouse arrange to have an outside hairstylist come to the facility. The hospice documentation and facility documentation did not reveal collaboration or follow-up for the residents request to have her hair cut and styled. The resident reported to the hospice nurse on 1/5/23 she wanted to speak with the hospice physician about her hospice diagnosis because she wanted information about her hospice diagnosis. The resident reported to the hospice nurse that she wanted a second opinion regarding her need to be on hospice. The hospice nurse documented she educated the resident that hospice service was a benefit and an option and the resident could revoke hospice service. The hospice documentation and facility documentation did not reveal collaboration or arrangements for the resident to speak with a physician or obtain a second option regarding hospice. On 1/3/23 the resident's appointment with her attending pulmonary specialist was canceled by the facility because she was receiving hospice care. IV. Interviews Registered nurse (RN) #1 was interviewed on 2/14/23 at 10:30 a.m. RN #1 stated the hospice nurse would access the binder and file the hospice paperwork during a visit to the facility. The RN was unsure if the paperwork was reviewed with facility staff. The RN stated sometimes the hospice nurse would update the facility staff on resident status but she was unsure of the hospice providers schedules and the process and time frames for the facility to update the hospice provider of resident's concerns. The DON was interviewed on 2/14/23 at 1:22 p.m. She stated the facility has a contract in place with the hospice provider for Resident #8. The DON stated the hospice provider and facility staff communicated and collaborated on the status of the resident. The DON stated the communications have occurred by email or person-to-person and active communications were important to meet the needs of residents that received hospice care. The DON was unaware Resident #8 had expressed concerns to the hospice nurse that had not been resolved. The DON said she would meet with the resident and spouse on their concerns reported to the hospice provider. V. Facility follow-up The DON interviewed the resident and her spouse on 2/14/23 (after being identified on survey). The resident reported to the DON that she told the hospice nurse she was unable to have her hair cut and styled at the facility because the salon was upstairs and she could not get upstairs because she was unable to get out of bed and her dependence on oxygen. The DON informed the resident the facility has hi-flow oxygen portables that can be provided so that she can access the hair salon. The resident was agreeable to be scheduled for hair services the next available appointment.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0582 (Tag F0582)

Minor procedural issue · This affected multiple residents

Based on record review and interviews, the facility failed to inform two (#24 and #41) of three out of 23 sample residents reviewed for liability notices and appeal rights changes in their services co...

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Based on record review and interviews, the facility failed to inform two (#24 and #41) of three out of 23 sample residents reviewed for liability notices and appeal rights changes in their services covered by Medicare. Specifically, the residents were not provided with completed skilled nursing facility-advanced beneficiary notice after Medicare coverage ended and the residents remained in the facility. Findings include: I. Facility policy The Advanced Beneficiary Notice of Noncoverage (ABN) policy, revised March 2018, was provided by the social services director (SSD) on 2/16/23 at 3:00 p.m. It read in pertinent part: The ABN was used for beneficiaries in original (fee for service) Medicare when the facility believed that Medicare was not likely to cover the services described in the ABN. Form CMS-10055(2018) was used to satisfy the SNF Part A ABN requirement. The ABN must be issued before the provision of services described in the ABN. The ABN must be verbally reviewed with the beneficiary of his/her representative and any questions raised during that review must be answered before it is signed. Once all the blanks were completed and the form was signed, a copy was given to the beneficiary or representative. II. Facility failure Resident #24 The medical record showed Resident #24 had been discharged from Medicare part A services on 1/25/23. The resident continued to live in the facility. The Notice of Medicare Provider Non-Coverage (NOMNC) had been issued to the resident as well as the ABN. Both forms were signed on 1/23/23. However, no options were chosen. There were three options to choose from. -Option 1. I want skilled services and want Medicare billed. -Option 2. I want skilled services but don't bill Medicare. -Option 3. I don't want the skilled services. Resident #41 The medical record showed Resident #41 had been discharged from Medicare part A services on 1/14/23. The resident continued to live in the facility. The NOMNC had been issued to the resident as well as the ABN. Both forms were signed on 1/11/23. However, no options were chosen. III. Staff interviews The SSD was interviewed on 2/16/23 at 9:20 a.m. She said she gave the two forms to the resident to sign. She said when she was trained, she was told she was not allowed to pick the options for the resident. She said the ABN form was for residents who were staying in the facility past their covered days. She said she gave the resident the form to review and sign. She said she knew the residents' wishes by which option they chose. She said she did not know she needed to make sure the resident picked an option. She acknowledged that an option should be chosen. She said going forward she would ask medical records to review the form for completion prior to scanning it into the medical record to double check that the option had been chosen. The director of nursing (DON) was interviewed on 2/16/23 at 9:31 a.m. She said she was not familiar with the NOMNC and ABN forms but believed the forms should be completely filled out to know the residents wishes.
Oct 2021 4 deficiencies 2 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Resident Rights (Tag F0550)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure two (#23 and #11) of four residents reviewed had the right ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure two (#23 and #11) of four residents reviewed had the right to a dignified existence out of 32 sample residents. The facility failed to ensure residents experienced a dignified living experience by not being subjected to disrespectful remarks when the resident questioned the way staff were providing care; and not leave residents waiting for care (i.e. incontinent care) when they asked for and needed assistance. The feelings of dehumanization and being treated in an undignified manner were evidenced by the residents' and interviews. Resident #23 was able to perform some care on her own but needed assistance with some activities of daily living (ADL) care tasks. The resident specifically needed assistance to get out of bed and was particularly concerned that staff would not answer her call light timely when she had to get up to use the bathroom. On a number of occasions staff did not answer the call light timely and she soiled the bed as a result waiting for staff. The resident medical record showed the resident was usually continent of bowel and bladder, but was at risk for incontinence due to weakness and being slow performing tasks necessary to get to the bathroom. Resident #23 did not really want to discuss incontinent episodes, but said she was frustrated and embarrassed if she was unable to make it to the bathroom on time. She also felt staff were disrespectful towards her and did not want to help her, because they told her she could move out if she did not like living in the facility. Resident #23's care plan documented that the resident had a potential for adjustment issues due to nursing home placement. She had complaints of care and needed reassurance and cueing, to help with anxiety or frustration. Resident #11 was totally dependent on two staff with transfers by a mechanical lift to get onto the toilet so she could eliminate bowel and bladder. The resident said she preferred to be on a toileting schedule so the certified nurse aides (CNAs) could help her to the bathroom on a regular schedule. When the resident had to call the CNA without a scheduled bathroom visit, the responding CNA had to find another CNA to assist with the transfer, and this always seemed to take an hour or more each time the resident requested assistance. Resident #11 got emotional as she discussed her feelings about care and treatment at the facility, expressing feelings of frustration, humiliation and depression over her situation. Cross-reference F585, failure to respond to resident grievances. Findings include: I. Facility policy and procedure The Dignity and Respect policy, revised April 2021, was provided by the nursing home administrator (NHA) on 10/21/21 at 2:00 p.m. It read in pertinent part, It is the policy of this facility that all residents be treated with kindness, dignity and respect. II. Resident #23 A. Resident status Resident #23, age [AGE], was initially admitted on [DATE] and readmitted on [DATE]. According to the October 2021 computerized physician orders (CPO), diagnoses included unspecified dementia without behavioral disturbance, abnormalities of gait and mobility, muscle weakness, polyneuropathy, disorder of the skin and subcutaneous tissue, age-related osteoporosis and chronic obstructive pulmonary disease. The 8/11/21 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The resident required extensive assistance from two staff members to perform bed mobility, transfers, dressing and toilet use. She required extensive assistance from one staff person for personal hygiene. She was continent of bowel and occasionally incontinent of bladder. B. Resident and family interview Resident #23 was interviewed on 10/18/21 at 2:58 p.m. Resident #23 said she had several concerns about care and treatment within the facility. Her main complaint was that staff took a long time to answer her call light and they did not seem to care. When the resident questioned staff about these concerns, staff response was that she could move to a different facility if she was not satisfied with the way she was being cared for. The resident said this did not make her feel welcome, and she felt that staff did not like her. A family member of Resident #23 was interviewed on 10/19/21 at 2:47 p.m. The family member, who was highly involved in the resident's life, said the resident reported to her that the staff were slow to answer the resident's call light on several occasions. The family member said she was on the phone several times when the resident had activated her call light and the staff's response was less than timely. The family member said based on her observations while waiting on the phone with the resident on several occasions, she had to wait anywhere from 30 to 60 minutes for staff to respond to the call light. The most alarming wait time was on 6/20/21 when the resident waited 65 minutes for staff to respond to the call light. When staff arrived, Resident #23 asked the responding staff what took you so long? The nurses' response was to tell Resident #23 that she did not need to live at the facility, and she could have her family move her out if she did not like the service. Several minutes later a CNA, who was also in the room, told Resident #23 she did not have to be a resident at the facility. The family member said, We felt the staff's responses were rude and unprofessional. It would be too detrimental to Resident #23's health to move her at her age, and the threat of being moved was stressful enough to Resident #23. Last time she moved from one unit to the other within this facility, the resident was confused and it took a long time for her to adjust and stabilize to the new surroundings. The family member said she just wanted Resident #23 to get the best professional care possible and be treated with respect and kindness. C. Record review The resident's comprehensive care plan identified the following care needs: Resident #23 has ADL self-care performance deficit related to weakness, malaise, osteoarthritis and pain, initiated: 7/2/17, revised 9/23/21. Interventions: Explain all procedures/tasks before starting .Promote dignity .Toilet use requires assistance when requested. The resident does take herself to the toilet at times .Encourage the resident to discuss feelings about self-care deficit .Encourage the resident to use the call bell to call for assistance . Resident #23 has potential for adjustment issues due to nursing facility placement. The resident has complaints of cares and needs reassurance and cueing as needed to help with anxiety or frustration at time, initiated: 7/2/17, revised 1/21/2020. Interventions: .The resident needs the opportunity to communicate feelings regarding attended activities. Provide the resident with as many situations as possible which give control over the environment and care delivery. Resident #23 was at risk for re-traumatization related to a history of trauma, initiated 7/14/21, revised 9/21/21. Interventions: Approach in a calm manner. Evaluate risk and determine a plan to mitigate triggers of re-traumatization . Resident #23 had potential for mood problem .as evidenced by frustration at staff if services are not performed on time .Resident will call daughter or tell daughter if things are not done timely or correctly and daughter will contact social services director (SSD) and nurse management to report issues, which are then followed up on as needed; initiated 9/3/2020, revised 5/27/21. Resident #23 was at risk for depression .as evidenced by feeling down and feeling bad about herself; initiated 5/13/21, revised 5/27/21. Interventions: encourage the resident to express feelings. III. Resident #11 A. Resident status Resident #11, age [AGE], was admitted on [DATE]. According to the October 2021 CPO, diagnoses included type 2 diabetes, urinary incontinence, edema, morbid obesity, chronic obstructive pulmonary disease and major depressive disorder. The 8/11/21 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. She required extensive assistance from two staff members to perform bed mobility, transfers, toilet use and dressing. The resident required the use of a mechanical lift. She was continent of bowel and occasionally incontinent of bladder. B. Resident interview Resident #11 was interviewed on 10/21/21 at 1:40 p.m. Resident #11 said the care had been progressively worse. Staff were less responsive to requests for care assistance. She understood call lights were to be answered within 15 minutes but that did not always happen. It usually took approximately 30 minutes for a staff to respond to her call light and if she was calling to use the bathroom, the staff person answering the call light had to go find another staff to assist with the transfer to the toilet. Resident #11 required two staff to transfer her with a mechanical lift, and action on toileting requests took longer when the CNAs were not prepared to take her to the bathroom at a certain scheduled time. Resident #11 said she would have to wait an hour or more for two staff to come back to take her to the bathroom. On several occasions she had to wait an entire shift or longer to get cleaned up because she was not able to hold her bladder after asking for help and not getting it. Resident #11 said it was frustrating, humiliating and caused her to feel depressed over her current living situation, to have to continually ask for assistance only to have staff ignore her request for help by saying they would be right back and then not coming back in a reasonable time. Resident #11 said she developed some moisture related skin breakdown, as a result of not being able to hold her bladder when it took staff longer than 30 minutes to respond to her request for assistance, and having to sit in a wet brief for an extended period of time. As a result of long waits she had often been left wet and soiled. She said that was not a good feeling, and she had some moisture associated skin breakdown on her buttocks and in the folds of her groin. She was being seen by the wound care doctor, but felt that better and timely care would improve skin integrity. She felt frustrated when this happened, and said, I feel that we are warehoused here; services are impersonal and concerns are not adequately addressed. I have to prepare myself for the weekend and fight off depression because I know the care on the weekends will be even worse. The weekends are worse because there is no leadership here to supervise the staff. C. Record review The resident's comprehensive care plan identified the following care needs: Resident #11 had ADL self-care performance deficit related to polymyalgia rheumatica, osteoarthritis, generalized weakness, and a need for assistance with ADLs; initiated 10/18/17, revised 10/12/21. Interventions: .Toilet use requires two staff participation to use the toilet. Use a [NAME]-lift (sit to stand) to transfer onto the commode. Bed mobility requires two staff participation to reposition and turn in bed . Resident #11 had potential for a psychosocial well-being problem related to anxiety, dependent behavior, ineffective coping, lack of motivation. Resident #11 is specific on how she likes certain cares performed and how she likes her items placed, etc. She will get anxious when these things are not done right. She is dependent with cares for all mobility related tasks; initiated 1/11/1, revised 9/30/2020. Interventions: Allow time to answer questions and to verbalize feelings, perceptions, and fears. CNA are aware of preferences for care. IV. Frequent visitor interview A frequent visitor in the facility was interviewed on 10/20/21 at 9:56 a.m. The visitor had heard from other residents that the nursing staff were not treating them respectfully, and that the nurses did not talk nice to them. V. Staff interviews CNA #1 was interviewed on 10/20/21 at 1:56 p.m. CNA #1 said that some of the residents were more needy than others. CNA #1 had received reports from residents that some of the nursing staff had been rude or were rushing through providing care. When management received reports of staff being rude towards a resident, the staff was given a break from being assigned to the resident's care, and it was explained to the resident that a particular staff member may just be having a bad day and did not mean to treat them in a rude or disrespectful way. The CNA said she had participated in reeducation during an all staff meeting of the facility's expectations for providing good customer service and being kind and respectful to the residents. Staff were instructed to treat all residents like you would want to be treated, and to seek assistance from a coworker if they were having a hard time with a difficult resident. CNA #2 was interviewed on 10/20/21 at 2:07 p.m. CNA #2 said was aware of members of the nursing staff who would rush through providing care to residents, and who would not take the time to listen to resident concerns. CNA #2 said some staff would refuse to go into certain resident rooms if they felt the resident was difficult. The CNA said that the residents were justified in being upset over not being cleaned or cared for properly, and it made her work more difficult when other staff would refuse to assist particular residents. CNA #2 believed that when a staff refused to provide care to a resident it was a means of intimidation especially when it was done after a resident filed a complaint. The CNA believed these incidents needed to be reported to the nurse on duty. The director of nursing DON was interviewed on 10/21/21 at 10:02 a.m. The DON said it was the expectation that each resident was treated with respect and no staff was to refuse to care for a resident. All call lights were to be answered within 15 minutes. Staff were expected to address the resident request immediately. If the request was going to take some time to complete, the staff was to explain to the resident how they would address the request and if they had to seek the assistance of another staff to complete the request. There were some residents who needed two staff to complete a care task. Sometimes it took staff a few extra minutes to locate an available staff to assist, but it was expected that if the responding CNA could not find another CNA to assist within a reasonable time, the CNA should alert the nurse on duty they needed assistance with the resident's care so the resident's needs could be met timely. In response to the resident complaining of long call light wait times and not getting care needs met timely, the DON brought this concern to the quality assurance team and the facility developed a performance improvement plan (PIP). The PIP dated 9/7/21, documented that staff were to answer all call lights within 15 minutes or less, and the resident request was to be taken care of at the time the light was answered or shortly thereafter, if the staff had to get another staff to assist with the care request. When not answering call lights, staff were to be engaged in constant rounding, having a presence on the floor, to ensure resident needs were being met. The DON said they had routinely provided several all staff in-service sessions to instruct staff of the facility's expectations on good customer services and treating each resident with dignity and respect. The DON said she was aware of Resident #23's grievance/complaint that staff told her they could assist her to find an alternative placement if the facility was not meeting her care needs. The DON felt staff were trying to be helpful and felt the resident took it the wrong way. The DON acknowledged that there had been an increase in residents reporting that staff had been rude or not taking care of their care concerns timely, as evidenced by the reviewed grievance reports (cross-reference F585, grievances.) The DON said she responded to resident grievances by providing staff with education and expectations at the monthly all staff meetings since April 2021. The DON expected staff to provide timely care and always be curious and always go the extra mile to satisfy the residents in their care.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Grievances (Tag F0585)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and resident interviews, the facility failed to promptly and thoroughly address and attempt to resolve re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and resident interviews, the facility failed to promptly and thoroughly address and attempt to resolve resident complaints and grievances concerning issues of resident care and life in the facility that were important to the residents. The facility failed to ensure residents felt their concerns with call lights, incontinent care, staff treatment and physical plant repairs were addressed and resolved for residents residing in the facility. Due to the facility's failures to answer resident grievances, the residents felt frustrated bringing up the same concerns and not having them addressed. Resident #11 expressed feelings of helplessness and depression over being dependent on staff who were not always responsive to her care needs (see resident interview below). As Resident #11 expressed her concerns she became emotional stating she felt the staff were uninterested in doing a good job to take care of her and other residents. She said staff expressed verbal dislike for working with residents on the unit because they needed a lot of care and several required two staff to provide care or the use of a mechanical lift due to physical limitations and excessive weight. This made the resident frustrated and depressed to know staff did not want to work with residents like herself. The resident felt that staff deliberately avoided answering her call light in hopes that someone else would assist her. This resulted in long waits for care and being left in uncomfortable situations of not being able to hold her bladder and being left wet. Findings include: I. Facility policy and procedure The Grievances policy, [DATE], was provided by the nursing home administrator (NHA) on [DATE] at 2:00 p.m. It read in pertinent part, It is the policy of this facility to establish a grievance process to: address resident's concerns without fear of discrimination or reprisal. Such grievances include those with respect to care and treatment, which has been furnished as well as that which has not been furnished, the behavior of staff and other residents; and other concerns concerning their facility stay; and make prompt efforts to resolve the grievances the residents may have. -The facility's grievance official is responsible for overseeing the grievance process, receiving and tracking grievances; leading necessary investigations by the facility; maintaining the confidentiality of all information associated with grievances; issuing written grievances decisions to the resident, if requested; and coordinating with state and federal agencies as necessary. -The grievance official evaluates and investigates the concern and takes immediate action to prevent further potential violation of the resident's rights while the alleged violation is being investigated. -The grievance official will immediately report all alleged violations involving neglect, abuse, including injuries of unknown source and/or misappropriation of resident property to the administrator; and as required by state law. II. Resident interviews A. Resident group interview The resident group interview was held in the facility on [DATE] at 10:00 a.m. with four residents (#13, #34, #22, and #15) who regularly attended resident council meetings, identified by assessment and facility to be interviewable. The residents were asked if the facility followed up on grievances and complaints generated during resident council meetings. The residents said, there had been a problem with call lights being answered timely and they had to bring it to the attention of the facility several times before the concern started to improve. The concern was not completely remedied but it was getting better but delays in response time continue to occur. Delayed response to call lights was written into the resident council minutes over several months. The resident said it was frustrating to keep bringing up the same concerns. The residents said the facility did not write up grievance concern forms for the concerns brought forward during the resident council meeting but they expected the facility to address their concerns brought up during the meeting and remedy group concern in a timely way. B. Resident interviews Resident #11 was interviewed on [DATE] at 1:40 p.m. Resident #11 said she had filed numerous grievances and never received resolution to her concerns. One of her biggest concerns was that it takes anywhere from 30 minutes to two (2) hours to get on the toilet once she pushes her call light for assistance. Resident #11 said she had asked for a toileting schedule but staff rarely arrive to assist as requested. When she pressed the call light for assistance it took approximately 30 minutes for staff to respond then it took another two hours for the responding staff to find an available certified nurse aide (CNAs) to assist in getting the mechanical lift and get her to the toilet then once done on the toilet she had to reinitiate the process again with it taking a long time for staff to get her off the toilet. Resident #11 said she has asked administration numerous times for a resolution to her grievance but there had never been a reasonable or sustaining solution. Resident #11 acknowledged there had been one occasion where she filled out a grievance report because staff was not responding to a request to use the bathroom and she wet the bed and was left wet for and without toileting assistance for approximately 24 hours. Resident #11 never received a reasonable response to that grievance. (Cross-referenced to F610 for failure to investigate an allegation of abuse/neglect). Resident #23 was interviewed on [DATE] at 2:58 p.m. Resident #23 said she reported all concerns about care to her daughter and her daughter helped file grievances with the facility. Resident #23's biggest concern was the length of time it took for staff to answer her call light. They eventually help me but take their sweet time; some staff are not very nice to me when they come in to help me. My daughter helped me to file several grievance forms but the concerns were unresolved. Resident #23 said she does as much for herself as she can. (Cross-reference to F550 failure to treat a resident in a dignified and respectful manner). III. Record review A. Resident council minutes The Resident Council minutes were provided by the director of nursing (DON) on [DATE]. Review of resident council meeting minutes for [DATE], [DATE] and [DATE] revealed resident had the following concerns: -Long call light wait times, call lights not working properly and/or staff not leaving the call light within a resident's reach. -Customer service concerns (CNAs and nursing staff not getting back to the resident with answers to questions; some staff having a bad attitude; and staff do not knock and or knock and do not wait for an invitation to enter.) B. Grievance log The [DATE] grievance log identified the following: On [DATE], a resident no longer residing in the facility filed a grievance that she activated the call light to request assistance from the day shift staff to get up for the toilet when no one responded; she had to get herself off the toilet. The facility response was to educate the resident to wait for staff, however there was no investigation or response as to how long the resident waited or why no staff responded to the call light. On [DATE], Resident #23 with the assistance of a family member filed a grievance reporting the night staff did not respond to the call light and she had to wait for the morning staff to come on duty and assist her out of bed to get cleaned up. The resident had the ability to tell when she needed to urinate but was unable to get out of bed on her own. The resident had to wait so long she could no longer hold her bladder and was upset over soiling the bed. In response, the facility documented the night staff were educated to keep an eye on the resident call light and assist the resident as needed. There was no documentation of an investigation into the grievance, associated failures or assessment if staffing was sufficient to meet the functional needs of the resident in their care. On [DATE], Resident #11 filed a grievance reporting that staff had not changed her in over 24 hours. The facility response was that the resident did not use the call light and a new CNA and agency CNA on duty were not familiar with the resident's care routine. The plan was not to schedule agency staff to care for the resident. The facility did not investigate why the staff were not aware of the resident care needs when they were assigned to care of her. The [DATE] grievance log identified the following: On [DATE], Resident #15 and #33 filed a grievance identifying concerns that communication with their CNAs was poor and certain CNAs were taking long periods of time to answer call lights. The CNAs were educated on the expectations for customer service and answering call lights timely. There was no documentation of an investigation into the grievance, associated failures, or any plans to monitor for continued compliance with facility expectations. The [DATE] grievance log identified the following: On [DATE], Resident #23 filed a grievance that she activated the call light for assistance to get out of bed to use the bathroom; the responding CNA said it seems to me you always need to go to the bathroom. The staff's attitude and response bothered Resident #23. The facility response was to educate the night staff regarding customer service. There was no documentation of an investigation into the grievance associated failures, or any plans to monitor for continued compliance with facility exceptions. On [DATE], Resident #14 filed a grievance that she activates her call light responding staff turn off the light and say they will be back with a second CNA to assist, then 30 minutes or more go by and staff do not return. After pressing the call light again, the same thing happens. On another occasion, Resident #14 reported being in the hall and needed assistance. Several CNA ignored her and she had to wheel herself to the nurse's station; she hurt her shoulder in the process. The facility response was to encourage the resident to get up for lunch and stay up for two hours does not address the resident grievance of why it takes so long to get assistance when she presses the call light. There was no investigation to rule out potential abuse or neglect for the lack of staffs response to provide timely care to any of the above resident who filed a complaint IV. Staff Interview CNA #3 was interviewed on [DATE] at 10:01 a.m. CNA #3 said if a resident voiced a grievance/ complaint and it could be fixed right away staff were expected to fix the problem. If the concern could not be fixed staff were to let the nurse on duty know. Staff would assist the resident to complete one of the pink grievances /concerns form and the form was given to the social services director (SSD) who would meet with the resident to work on their concern. The SSD was interviewed on [DATE] at 1:20 p.m. The SSD said grievance forms are available to every resident and staff. If the resident had a grievance they want addressed they can fill out a form. If the resident was unable to complete the form, they can have a family member or any staff assist then to fill one out. The forms are located in the hall by the social services office. Completed forms are provided to the SSD. The SSD was responsible for reviewing all forms and provided to the appropriate department manager responsible for the area of concern. The grievance process begins on the morning following the date that the grievance form was submitted when it was reviewed at morning meeting with the interdisciplinary team (IDT). Grievances were usually addressed and followed up on within three days of when the form was completed. Some complaints take longer to solve. The director of nursing DON was interviewed on [DATE] at 10:02 a.m. The DON said in response to recent grievances filed by residents, staff were provided training specific to each particular grievance concern. Most of the training provided had a focus of providing good customer service, answering call lights timely, and being respectful to residents asking for assistance. The NHA was interviewed on [DATE] at 5:20 p.m. The NHA said when a resident reports a concern an inquiry begins. Staff are expected to investigate the concern to make sure the concern did not rise to a level of abuse, neglect, or misappropriation of resident property. If the resident reports abuse, injury or fear then the incident is to be reported to the State incident portal within two hour of discovery. All grievances were to be investigated by the department manager responsible for the concern area. All concerns should be addressed within three days. The NHA, DON and SSD were interviewed on [DATE] at 4:42 p.m. The SSD said if a resident voices any concern it initiates a grievance. All grievances were to be provided to the SSD for initial review and then given to the department manager who was to address the concern and have a response within three working days. The NHA said every grievance was brought to the morning meeting where the IDT reviewed the allegation for any factors that stand out to make sure the department managers took appropriate action towards resolution to the residents concern(s) and prevent future violations in care. The DON said it was the goal of clinical services for staff to answer call lights within 15 or less and for staff to always be respectful to residents while providing care. Staff have been provided with several training regarding customer service expectations. The DON provided a record of the all staff training developed in response to resident grievances to train staff about the expectations of good customer services. V. Staff training Review of staff training records revealed the following staff expectations: On [DATE], staff were trained on customer service practice Remember that all of our residents here are our 'customers'. Simply stated 'customer is always right.' This is their home. They have the same rights we do as when we are home. Consider what it would be like to not be able to go into the community the way the staff are able to. They can't go to restaurants, can't go to family events/get-togethers, and can't have visitors, etc. We are the only line that families have to their loved ones here. Remember that when answering the phone. Always be polite and go the extra mile. If you weren't able to see your parents in a year, what would that look and feel like to you? You would want to call frequently to check on them too. On [DATE], staff were trained on customer service practice Types: verbal, nonverbal, written, visualization. Filters to be used before speaking: intention, choice, compassion, empathy. -Good communication skills: make eye contact, no swearing/shouting, no chewing gum, no texting. -Speak clearly, use words everyone can understand, make positive facial expressions, listen, have relaxed body language, don't speak over other people, keep to the point. -Interpersonal relationships at work: Quality of customer service and appropriate demeanor; Characteristics of superior service; Conveying a positive and helpful attitude; Conveying effective messages; Improving relationships; Encourage trust and cooperation; Learning the importance of constructive feedback. -Be mindful of your customer service. There has been an increase in residents' complaints stating that staff are 'rude. On [DATE], staff were trained on customer service practice Please be mindful of how you speak to one another and the residents. We all get frustrated at times, please take a short break when needed and notify your supervisor. The expectation is that everyone is treated with respect. On [DATE], staff were trained on customer service practice This is the residents' home and it should be treated as such. Be mindful of your language and the way that you are speaking to them. Cussing is not acceptable, even if it is to yourself in the hallway. If you need to vent, please go behind closed doors or outside. -Call light complaints. There have been multiple complaints of increased wait times. Remember to not take breaks at the same time, complete multiple tasks in the room at once, go back at the time that you tell them you're going to come back. On [DATE], staff were trained on customer service practice Be mindful of your interactions with residents, other staff and any interactions that may take place in resident care places including hallways. There has been an increase in complaints. Residents state that staff are rude, call lights not being answered timely, and staff complaining about having to provide care. If you need to take a quick break and remove yourself from the floor, please let your supervisor, teammates, etc., know and take a break. Notify managers of other assistance that you may be needing. -Neglect is a type of abuse. Types of neglect include: not answering call lights, placing items not within resident reach, call light not in place, leaving the floor short staffed when others are on break, .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, and resident and staff interviews, the facility failed to maintain a clean, comfortable, homelike environ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, and resident and staff interviews, the facility failed to maintain a clean, comfortable, homelike environment for residents on one of three units. Specifically, the facility failed to ensure food trays, on the [NAME] unit, were picked up timely after residents finished their meals. Findings include: I. Facility policy The Safe and Homelike Environment policy, revised December 2020, was provided by the nursing home administrator (NHA) on 10/21/21 at 2:00 p.m. It read in pertinent part, In accordance with residents' rights, the facility will provide a safe, clean, comfortable and homelike environment, allowing the resident to use his or her personal belongings to the extent possible. This includes ensuring that the resident can receive care and services safely and that the physical layout of the facility maximizes resident independence and does not pose a safety risk. The facility will create and maintain, to the extent possible, a homelike environment that de-emphasizes the institutional character of the setting. Housekeeping and maintenance services will be provided as necessary to maintain a sanitary, orderly and comfortable environment. II. Observations Observations conducted on 10/20/21 from 11:25 a.m. to 12:45 p.m. revealed lunch trays were delivered to the unit at 11:43 a.m. Staff started to deliver the lunch tray but had to remove several room trays stacked with used plates, silverware and cups from the resident rooms before they could deliver the new lunch meals. There were 23 residents living on the unit and 14 of these residents still had the used food trays and plates left on their over the bed side tables and nightstands left over from the breakfast meal. The facility's posted breakfast mealtime was 7:30 a.m. to 9:00 a.m. The breakfast trays with leftover food debris were left in the residents' rooms for several hours after they finished the meal. On 10/20/21 at 12:45 p.m. as the residents finished the lunch meal, staff collected several trays but did not remove all of the lunch trays and dishes from resident rooms. Trays were left on bedside tables even when the residents had finished their meals. Lunch trays full of dishes sat in six resident rooms after they finished eating. Several other residents had used dishes with half-eaten food in them left sitting on their bedside tables. On 10/20/21 at 3:15 p.m. the lunch trays were still present in six resident rooms. The food had died on the dishes. The residents' space had the smell of old food, and trays were left on the bedside tables, making it hard for the residents to use that table space for other needs. III. Resident interviews Resident #9 was interviewed on 10/20/21 at 3:22 p.m. Resident #9 said he had to remind the staff several times to pick up his tray or it would sit on the table all day. He had to make sure all of the dishes were on the tray because the staff did not make sure to check around to collect all of the dirty dishes. Resident #46 was interviewed on 10/20/21 at 3:25 p.m. Staff was observed picking up resident #46's roommate's room tray but they never entered Resident #9's side of the room to ask if he was done eating and wanted his meal tray removed. Resident #46 said staff often forgot to pick up his room tray after the meal was done. He said it bothered him because he wasn't feeling well and he didn't like the smell of the leftover food in his room. Resident #2 was interviewed on 10/20/21 at 3:15 p.m. Resident #2 said he wished the staff would pick up his tray so he did not have to sit looking at the dirty dishes all afternoon. IV. Staff interviews Certified nurse aide (CNA) #3 was interviewed on 10/20/21 at 1:30 p.m. CNA #3 said the CNAs were expected to deliver meal trays, give the residents time to eat and then return to collect the meal trays and all dirty dishes. CNA #3 acknowledged it was not appealing to the residents to have dirty dishes with drying food on them sitting in their rooms after the meal was completed. The NHA was interviewed on 10/21/21 at 6:30 p.m. The NHA said staff should collect room trays after the resident finished eating, after each meal. The NHA acknowledged that it was not promoting a homelike environment when the resident had dirty dishes with uneaten meals sitting in their rooms after the meal.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and resident and staff interviews, the facility failed to investigate allegations of abuse for two (#11 ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and resident and staff interviews, the facility failed to investigate allegations of abuse for two (#11 and #23) of four residents reviewed for abuse/neglect out of 32 sample residents. The facility failed to fully investigate: -Resident #23's grievance regarding a nurse kissing her; and, -Resident #11's grievance of being soiled for 24 hours. Findings include: I. Facility Policy The Abuse Investigation and Reporting policy, revised November 2020, was provided by the nursing home administrator (NHA) on 10/21/21 at 2:00 p.m. It read in pertinent part, It is the policy of this facility that reports of abuse, neglect, misappropriation of property and exploitation are promptly and thoroughly investigated. -The investigation will consist of at least the following: a review of the completed complaint report; an interview with the person reporting the incident; an interview with the resident if possible; interviews with any witnesses to the incident; a review of the resident's medical record; an interview with staff members having contact with the resident during the period/shift of the alleged incident if applicable; interviews with the resident's roommate, family members and visitors if applicable; and a review of circumstances surrounding the incident. The Abuse Prevention and Reporting - Guidelines, revised November 2020, was provided by the nursing home administrator (NHA) on 10/21/21 at 2:00 p.m. It read in pertinent part, All allegations of abuse are investigated. -Sexual abuse - nonconsensual sexual contact, including, but not limited to, sexual intrusion or penetration . -Neglect - failure to provide any care or services by a caretaker in a timely manner and with the degree of care that a reasonable person in the same situation would exercise . resulting in actual harm. The Grievances policy, dated 10/16/2020, was provided by the nursing home administrator (NHA) on 10/21/21 at 2:00 p.m. It read in pertinent part, The grievance official evaluates and investigates the concern and takes immediate action to prevent further potential violation of the resident's rights while the alleged violation is being investigated. -The grievance official will immediately report all alleged violations involving neglect, abuse, including injuries of unknown source and/or misappropriation of resident property to the administrator; and as required by state law. II. Resident #23 A. Resident status Resident #23, age [AGE], was initially admitted on [DATE] and readmitted on [DATE]. According to the October 2021 computerized physician orders (CPO), diagnoses included unspecified dementia without behavioral disturbance, abnormalities of gait and mobility, and chronic obstructive pulmonary disease. The 8/11/21 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The resident required extensive assistance from two staff members to perform bed mobility, transfers, dressing and toilet use. She required extensive assistance from one staff person to personal hygiene. B. Resident and family member interview Resident #23 was interviewed on 10/18/21 at 2:58 p.m. Resident #23 said one of the nurses had kissed her on the side of her mouth close to her lips. She did not like people to touch her in that way and did not like that the nurse touched her in that way. The resident told her daughter about the incident because she was suspicious of the nurse's intention. Resident #23 said she had not seen that nurse lately. A family member of Resident #23 was interviewed on 10/19/21 at 2:47 p.m. The family member said the resident reported that she was upset after one of the facility's nurses kissed her on the side of the mouth earlier that day. The family member said the incident was immediately reported to the NHA and the NHA wrote up a grievance report. The family member had not received a copy of the report but was told that it would never happen again. The family member said Resident #23 was very concerned about the nurse's actions because Resident #23 had past trauma and did not like to be hugged or kissed by others. They did not even hug and kiss each other in the family. If they were to hug each other, they always asked first. The family member said Resident #23 told her the nurse grabbed her face, pulled it forward and kissed her very close to the corner of her mouth. The nurse never asked for permission to touch Resident #23 in that manner and did not state her intentions before kissing the resident's face. The family member said Resident #23 was upset and was leery of the nurse's intentions, thinking that the nurse was making a sexual advance towards her. Even though the nurse admitted wrongdoing and apologized to Resident #23, the family member said the resident was still upset by the staff actions and she and the family member insisted that no staff ever touch the resident in this manner again. The resident's family member did not believe the facility took full consideration of how the staff's actions affected Resident #23 and felt the facility downplayed the event. B. Record review A grievance form dated 7/31/21, completed by the NHA, documented resident #23 was being given her medications by a female nurse. When the nurse finished giving the resident her medications, the nurse leaned in and kissed the resident's forehead. The investigative summary read, See the concern on the front. The plan of resolution read: Spoke to the employee about kissing (Resident #23's) forehead and told the nurse that even though it was a form of endearment and even though harmless it can be misconstrued by the resident and therefore unacceptable. Follow-up comments dated 7/31/21 read, in part, Resident had no further concerns but the resident's daughter was still upset. The documentation of the grievance failed to show a full investigation to determine if this incident could be determined to have been at a level of sexual abuse based on the staff's intentions and the resident's perceptions. The documentation failed to show evidence that the facility obtained statements from the resident, the nurse or the resident's daughter about the details of the incident; such as how the resident perceived the kiss, how long did this incident lasted, and to conform the location on the resident's face where the kiss occurred. There was no investigation to see if there were any witnesses and there was no assessment of the resident to show if the resident had any psychosocial effects from being kissed by the female nurse. The resident's comprehensive care plan documented the resident had a history of trauma related to intimate partner violence, and was at risk for victimization and rape. A care focus for trauma was created on 7/14/21. Interventions included: Approach in a calm manner. Evaluate risk and determine plans to mitigate triggers of re-traumatization. Explain all procedures to the resident before starting and allow the resident to adjust to changes. -The resident's care plan was not updated following the incident on 7/31/21. III. Resident #11 A. Resident status Resident #11, age [AGE], was admitted on [DATE]. According to the October 2021 CPO, diagnoses included urinary incontinence, edema, morbid obesity, chronic obstructive pulmonary disease and major depressive disorder. The 8/11/21 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. The resident required extensive assistance from two staff members to perform bed mobility, transfers, toilet use and dressing. The resident was continent of bowel and occasionally incontinent of bladder and required the use of a mechanical lift to transfer from surface to surface. B. Resident interview Resident #11 was interviewed on 10/21/21 at 1:40 p.m. Resident #11 said she had filed several grievances about not being changed timely. There was a particular time this past June 2021 when she was left in soiled bedding over the course of several shifts. The grievance report was reviewed with the resident. The resident confirmed she had made a complaint that staff had not assisted her with incontinent care over several hours; nothing ever came of the grievance. The resident said most of the certified nurse aides would check in to provide care assistance on a regular schedule, but that evening no one came in to check on her. Resident #11 said she asked the evening staff for assistance to be cleaned up but staff never returned to provide the requested care. When she asked for help getting cleaned up after an incontinence accident from the evening staff, the responding staff told her they needed to find another staff to assist with care since she required two staff to complete care, but that never happened. She asked the night shift for assistance but fell asleep and did not get assistance to be cleaned up until the day shift arrived. The resident could not remember what time she finally got changed and cleaned up, but confirmed it was by the day shift the next day when she received assistance to get washed up. The day nurse assisted that Resident #11 complete a grievance form. Resident #11 said it was frustrating, humiliating and caused her to feel depressed over her current living situation, to have to continually ask for assistance only to have staff ignore her request for help by saying they would be right back and then not coming back in a reasonable time. As a result of long waits she had often been left wet and soiled. She said that was not a good feeling. She felt frustrated when this happened, and said, I feel that we are warehoused here; services are impersonal and concerns are not adequately addressed. I have to prepare myself for the weekend and fight off depression because I know the care on the weekends will be even worse. The weekends are worse because there is no leadership here to supervise the staff. C. Record review A grievance form dated 6/24/21, completed by one of the registered nurses the day after the incident occurred, documented Resident #11 reported that she had not been changed in 24 hours, starting 6/24/21 at 4:00 p.m. The investigative summary read, (Resident #11) does not consistently use the call light but had a standard routine for needed care. New CNA and agency CNA assigned to the hall were not familiar with the resident's routine. The plan of resolution read: Will try not to schedule agency staff on the resident's hall. Follow-up comments dated 6/25/21 documented the resident was still upset with the facility's response to her grievance. The documentation of the grievance failed to show a full investigation into the incident. There was no response to determine why the assigned staff did not know about Resident #11's care needs, whether the staff assigned to care for the resident received any training on the resident's care needs prior to the start of the shift, and why the staff had not followed up on the resident's requests for care when she asked for assistance. The resident's comprehensive care plan documented the resident had bowel/bladder incontinence related to immobility, generalized weakness, and need for assistance with transfers. Interventions included Resident #11: Assist as needed with brief change and toileting. Check as required for incontinence. Wash, rinse and dry perineum (genitals and buttocks). Change clothing as needed after incontinence episodes. IV. Staff interview CNA #2 was interviewed on 10/20/21 at 2:07 p.m. CNA #2 said the CNAs were assigned to care for certain residents and were expected to provide needed care and assist residents when the resident was requesting help. Some staff would refuse to go into certain resident rooms if they felt the resident was difficult. CNA #2 felt it was a matter of staff taking the time to do a thorough job, when providing care such as incontinence care and changing. She said that the residents were justified in being upset over not being cleaned or cared for properly. Some staff would not take the time to explain to residents what they were doing before they would start care. Refusing to provide care was a means of intimidation to residents who complained. She said that when these incidents occurred, she would report them to the nurse. The director of nursing (DON) was interviewed on 10/21/21 at 10:04 a.m. The DON said she expected staff to provide good customer service and had provided numerous in-services over the past couple of months on what this meant. She expected staff to respond timely to resident requests, explain procedures before starting to provide care and be respectful in verbal response towards the resident. If a care request could not be honored, staff were to ask for help from another CNA or talk to the nurse on duty. The NHA was interviewed on 10/20/21 at 5:20 p.m. The NHA said when a resident reports a concern an inquiry begins. The assigned investigator was expected to review the resident's grievance to make sure the concern did not rise to a level of abuse, neglect, or misappropriation of resident property. If the resident reports abuse, injury or fear then the incident is to be reported to the State incident portal within two hour of discovery. All grievances were to be investigated by the department manager responsible for the concern area. All concerns should be addressed within three days. The NHA, DON and SSD were interviewed on 10/21/21 at 4:42 p.m. The SSD said if a resident voices any concern it initiates a grievance. All grievances were to be provided to the SSD for initial review and then given to the department manager who was to address the concern and have a response within three working days. Grievances were addressed and to be fully investigated within three days. All grievances were presented at the morning meeting following the initiation of a grievance form. If the grievance met the criteria for abuse the facility would report the incident and start an immediate investigation. Any potential or confirmed allegation meeting State reportable guidelines of abuse was to be reported to the state occurrence portal within 24 hours of discovery. The NHA said every grievance was brought to the morning meeting where the IDT (interdisciplinary team) reviewed the allegation for any factors that stand out to make sure the department managers took appropriate action towards resolution to the residents concern(s) and prevent future violations in care. The NHA acknowledged the above listed grievances for Resident #23 and Resident #11 lacked documentation to show a full investigation into the details of the residents' complaints, and did not confirm or deny the potential for abuse, or provide interventions to prevent continued violations in failures to protect the resident from neglect and or abuse.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), 5 harm violation(s), $113,257 in fines. Review inspection reports carefully.
  • • 25 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $113,257 in fines. Extremely high, among the most fined facilities in Colorado. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: Trust Score of 0/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Medallion Post Acute Rehabilitation's CMS Rating?

CMS assigns MEDALLION POST ACUTE REHABILITATION an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Colorado, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Medallion Post Acute Rehabilitation Staffed?

CMS rates MEDALLION POST ACUTE REHABILITATION's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 74%, which is 27 percentage points above the Colorado average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 77%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Medallion Post Acute Rehabilitation?

State health inspectors documented 25 deficiencies at MEDALLION POST ACUTE REHABILITATION during 2021 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 5 that caused actual resident harm, 17 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Medallion Post Acute Rehabilitation?

MEDALLION POST ACUTE REHABILITATION is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by THE ENSIGN GROUP, a chain that manages multiple nursing homes. With 60 certified beds and approximately 57 residents (about 95% occupancy), it is a smaller facility located in COLORADO SPRINGS, Colorado.

How Does Medallion Post Acute Rehabilitation Compare to Other Colorado Nursing Homes?

Compared to the 100 nursing homes in Colorado, MEDALLION POST ACUTE REHABILITATION's overall rating (1 stars) is below the state average of 3.1, staff turnover (74%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Medallion Post Acute Rehabilitation?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Medallion Post Acute Rehabilitation Safe?

Based on CMS inspection data, MEDALLION POST ACUTE REHABILITATION has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Colorado. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Medallion Post Acute Rehabilitation Stick Around?

Staff turnover at MEDALLION POST ACUTE REHABILITATION is high. At 74%, the facility is 27 percentage points above the Colorado average of 46%. Registered Nurse turnover is particularly concerning at 77%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Medallion Post Acute Rehabilitation Ever Fined?

MEDALLION POST ACUTE REHABILITATION has been fined $113,257 across 5 penalty actions. This is 3.3x the Colorado average of $34,211. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Medallion Post Acute Rehabilitation on Any Federal Watch List?

MEDALLION POST ACUTE REHABILITATION is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.