CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Based on record review and interviews, the facility failed to ensure all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown origin were reported i...
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Based on record review and interviews, the facility failed to ensure all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown origin were reported immediately for one (#102) resident reviewed out of 54 sample residents.
Specifically, the facility failed to report an allegation of abuse within 24 hours to the State Survey Agency.
Findings include:
I. Facility policy and procedure
The Abuse policy and procedure, revised 12/31/15, was provided by the nursing home administrator (NHA) on 1/3/24 at 11:30 a.m. It read in pertinent part The facility is required to report all allegations of abuse, including injuries of unknown source and misappropriation of resident property must report even if there is no reasonable suspicion within two (2) hours.
II. Allegation of abuse
On 1/4/24 at 1:55 p.m. Resident # 102 said a male certified nurse aide (CNA) was rough with her during care within the last two weeks; sometime in December 2023. She said she did not report the violation but was afraid of him working with her.
At 2:35 p.m. the NHA was informed of the abuse allegation that Resident #102 disclosed during the survey process. The NHA said he would start an investigation.
III. Record review
The State Agency portal was reviewed on 1/8/24. The State Agency reporting portal revealed Resident #102's allegation of physical abuse was not reported until 1/8/23 (four days after the facility was notified of the alleged violation of abuse).
IV. Staff interview
The NHA was interviewed on 1/8/24 at 1:30 p.m. he said he did not report the allegation of abuse because he did not have access to the State Agency portal.
The NHA was interviewed on 1/9/24 at approximately 3:00 p.m. The NHA said he was responsible for reporting the alleged violation of abuse for the facility, however, he did not have access to the State Agency portal, therefore he did not report the alleged violation of abuse on 1/4/24 when it was brought to his attention. He said due to the change of ownership that occurred in October 2023 he did not have access to the portal until 1/8/24 (98 days after the change of ownership occurred). He said he was aware that alleged violations of abuse should have been reported when it was brought to his attention.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure the resident environment was as free from acc...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure the resident environment was as free from accident hazards as possible for two (#19 and #46) of four out of 54 sample residents.
Specifically, the facility failed to:
-Ensure staff received training on safe operating procedures when using a mechanical lifts for Resident #19;
-Ensrure staff transferred Resident #19 between surfaces safely using safe transfer techniques; and;
-Implement effective interventions for Resident #46 who had known elopement attempts from eloping the building unbeknown to staff and becoming a missing person.
Cross-reference F726 failure to ensure nursing staff had the skills and competencies to provide safe and effective care.
Findings include:
I. Mechanical lift procedure
A. Professional reference
According to Foundations Assisting with Home Care, Procedure- Assisting with the Use of a Hydraulic Lift, [NAME], K.B., O'Hara-[NAME], E., [NAME], A.C., and SUNY (State University New York) at [NAME], retrieved on line form https://milnepublishing.geneseo.edu/home-health-aide/ on 1/18/24. Hydraulic lift, also known as a mechanical lift: A piece of equipment used to lift a patient from a bed or chair and transfer them into a bed or chair. These machines use fluid pressure to operate the lift. A person should be specially trained in their use to prevent patient harm.
At least two people should assist during patient transfer with a hydraulic (mechanical) lift. This provides for patient safety. One person can operate the mechanical lift while the other ensures the patient moves on the lift safely by guiding and protecting their body as the lift moves them.
-Position the sling under the patient.
-Position the patient into a Semi-Fowler's position. Place the wheelchair or chair to which you are transferring the patient next to the bed, about 12 inches away from the bed. Position the mechanical lift next to the bed, push the base under the bed and position the frame of the hydraulic lift so that it is centered over the patient. Opening the base legs to its widest point and locking the base legs into the open position place.
-Attach straps to the sling according to the manufacturer's directions.
-Instruct the patient to cross their arms to prevent injury during the transfer.
-Raise the patient with the hydraulic lift, following the manufacturer's instructions, about two (2) inches above the bed.
-Roll the mechanical lift to position the patient over the chair or wheelchair. The patient's back should be toward the chair. Your partner should support the patient's head and guide the patient's body.
-Slowly lower the patient to the chair, using the mechanical lift.
-Once the patient is in the chair, undo straps from the overhead bar to the sling. Leave the sling in place. This will allow for ease of transfer of the patient back to the bed later.
B. Facility policy
The Assistive Device and Equipment policy, revised January 2020, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 4:06 p.m. The policy revealed in pertinent part: Staff and volunteers are trained and demonstrate competency on the use of devices and equipment prior to assisting or supervising residents Residents, family and visitors are trained, as indicated, on the safe use of equipment and devices.
The following factors are addressed to the extent possible to decrease the risk of avoidable accidents associated with devices and equipment.Appropriateness for resident condition - the resident is assessed for lower extremity strength, range of motion, balance and cognitive abilities when determining the safest use of devices and equipment. Personal fit - the equipment or device is used only according to its intended purpose and is measured to fit the resident's size and weight. Device condition - devices and equipment are maintained on schedule and according to manufacturer's instructions. Defective or worn devices are discarded or repaired.
Staff practices: Staff are required to demonstrate competency on the use of devices and equipment and are available to assist and supervise residents as needed.
C. Resident #19
1. Resident status
Resident #19, age under 65, was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO) diagnosis included cerebral palsy, unspecified,chronic pain, osteoarthritis of knee, unspecified, and lack of coordination, and muscle weakness (generalized).
The 10/23/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score (BIMS) of 14 out of 15. Her lower extremitie's (knee, hip, ankle and foot) range of motion was impaired on both sides. She was dependent with mobility, toileting, personal hygiene, showering, dressing and all transfers. She had no behaviors and did not reject care.
2. Resident and resident representative interviews
Resident #19 was interviewed on 1/3/24 at 10:09 a.m. Resident #19 said she was transferred by a hoyer lift almost daily. Most of the time there is only one staff person operating the lift during the transfer. She said that it makes her worried because at times the lift is not stable when she is lifted and moved and at times she moved (slid) around in the sling. She said she is worried that she would fall one day and get injured. The resident said her daughter was at the facility recently and observed the staff at the facility use one person to transfer her. She said her daughter filed a complaint with the nurse manager, however, the facility continued to allow one person to operate the hoyer lift to transfer her. She said her daughter took a video last time she was at the facility to prove this actually happened .
The resident's representative was interviewed on 1/3/243 at approximately 11:30 a.m. The representative said she was a certified nurse aide (CNA) not employed by this facility, therefore she knew it was not safe to transfer the resident using one person. She said the resident was transferred by a hoyer lift using only one person frequently. She said it upset her because this happened a lot at the facility and she had to be the second assist for the hoyer transfer, on several occasions. The representative said even when she corrected staff about the proper method to transfer the resident they argued back and said that they are comfortable performing a one person transfer. The representative said she notified the unit manager, however, the issue still continued.
-Cross-reference F585, failure to file and resolve a verbal grievances form a resident's representative.
The representative said she had recorded a video of the staff member in the past week that transferred the resident using only one person. The resident described what she video taped. The representative said CNA #5 lifted the resident up with the mechanical without first fully opening or locking the mechanical lift base legs into the full open position prior to raising the resident off the she moving to resident to be positioned over her wheelchair bed and rolling the lift across the floor to the resident's wheelchair. Because the lift's legs were not fully open and in a locked position the lift was unstable and the resident expressed concern during the transfer. The representative said CNA #5 tried to stabilize the resident in the sling but the resident was still swinging in mid air as the CNA could not stabilize the resident and move the lift across the floor simultaneously. The representative said, as the CNA moved the lift the lift's leg abruptly kicked out and the entire lift shook and wobbled
The resident representative said additionally, when CNA #5 lowered the resident into the wheelchair the resident was not positioned centrally into the wheelchair and CNA #5 had to wait until she disconnected the resident's sling to attempt to reposition the resident and pull her fully back and centered in the wheelchair to prevent from sliding out of the wheelchair.
D. Staff interviews
CNA #1 was interviewed on 1/9/24 at 2:35 p.m. She said she was not trained on how to use a mechanical lift at the facility when she was hired. She said when she obtained her CNA license she was instructed how to properly use a hoyer lift. CNA #1 said to use a mechanical lift correctly there should be two staff present, one to stabilize the resident during the transfer so they do not move around while they are suspended in the air, to prevent them from bumping their skin and or body on the machine and the other CNA controlled the machine.
CNA #1 said the proper way to control the machine was to open the base legs of the lift fully and lock them, place the sling under the resident and ensure the sling is the right fit for the resident, and connect the sling to the lift. One CNA use the lifts remote to start raising the resident suspending the resident while the other CNA guides the resident's movement in the sling during the transfer of the resident to their wheelchair or bed.
CNA #1 said that she transferred resident's frequently by herself because the facility either did not have enough staff and or the other nursing care staff were too busy to help. Some nursing care staff told her they would help her; however, they never showed up and the resident would get frustrated and or mad and yelled at her to just transfer them. She said some nurses would help her but there were only a handful who were willing to help and the rest sat at the station and said they were busy.
CNA #2 was interviewed on 1/9/24 at 2:45 p.m. CNA #2 said she was not trained when she was hired on how to use the mechanical lifts; however, she used the mechanical lifts to get the resident's transferred from one location to another and when they needed to get dressed for the day. She said when she used a hoyer lift she should have another nursing care staff member in the room because it was unsafe to perform a one person lift transfer, because it could result in the resident getting injured. She said one CNA should be with the resident during the transfer and the other should operate and control the machine (open the legs, lock the legs, use the remote and then move the machine). She said that when there were staff call offs and staffing leaving the unit short on staff, she had to perform a one person mechanical lift transfer and that happened about once a week. She said she knew that was not right but she needed to stay on top of her schedule so she did not get behind and sometimes resident's would get mad if she took a long time to find a second person to help with the lift. Some staff helped and some staff, primarily the nurses, refused to help her perform the mechanical lifts.
NM #1 was interviewed on 1/9/24 at approximately 3:00 p.m. NM #1 said she was made aware by the resident representative that a CNA transferred Resident #19 alone but at the time thought it had only occurred once. NM#1 said she apologized that it occurred. She said she was also just made aware of the second event that occurred on 1/9/23 that involved Resident #19 being transferred by one person. NM#1 said she also receive a complaint related to Resident #19's care and long call light wait times; and for safety concerns related to one person trasnfers; however. she did not file a grievance form. NM #1 sais in hindsight she should have documented the grievance. She said it was important to file grievances to trend resident concerns and to identify common concerns among areas in order to educate staff. She said it was against company policy to perform a one person resident transfer using a mechanical lift. She said she would need to conduct training for staff to remind them how to use a mechanical lift properly and have them do a return demonstration to show competency. She said staff do have her number and if a situation arose related to staffing and or they needed help they should have contacted her.
The director of nurses (DON) was interviewed on 1/9/24 at approximately 3:30 p.m. The DON said mechanical lifts should be used per guidelines which means operating the lift with two staff at all times and makeing sure the sling was appropriate for the resident. The resident should have been evaluated to determine the type of lift for the patient and that the CNA should be able to see it on the [NAME]. The DON said it is important to have two saff operate the lift so the lift can operate efficiently and would not tip over or injure the resident. One person should stabilize the resident while the other staff member moved the lift. The DON said that operating a mechanical with only one staff was not recommended due to the potential safety concern such as resident fall or being injured.
CNA #5 was interviewed on 1/10/24 at 10:50 a.m. CNA #5 returned a phone call placed during the survey. CNA #5 said that she was an agency CNA and she was not trained or oriented to the unit when she was sent to the facility. She said the facility expected agency CNAs to just do the job without any orientation or training because they are agency staff. She said she refused to work at this facility and she would not return due to how short staffed they are and or refusal of assistance by staff, the lack of concern for safety and the poor attitude the staff and unit manager had. CNA #5 said she was instructed by nurse manager (NM) #1 to lift the resident by herself.
CNA #5 said it was true she did transfer Resident #19 by herself within the last two weeks and that this was a frequent occurrence at the facility and she usually only used herself to use the mechanical lift because no staff wanted to help. The NM#1 would tell you to hurry up and just transfer them and the resident's at times would get mad that she was performing the transfer alone. She said she did not understand how a facility would put only two CNAs to take care of 60 residents that are complicated and expect you to do your job safely. She said the facility managers never offered to help and would just try to call in staff but that is all they did.
II. Resident elopement
A. Facility policy
The Elopement policy, revised December 2007, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 3:30 p.m. It read in pertinent part:
When a departing resident returns to the facility, the director of nursing services or charge nurse shall complete and file a report of incident/accident.
B. Resident status
Resident #46, age [AGE], was admitted on [DATE] and readmitted from the hospital on 9/25/23. According to the January 2024 CPO, the diagnoses included dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), bipolar disorder (a mental illness that causes unusual shifts in a person's mood, energy, activity levels, and concentration), anxiety and depression.
The 11/13/23 MDS assessment revealed the resident was cognitively impaired with a BIMS score of three out of 15. She was independent with ambulation (walking) with use of a walker. She did not wander according to the assessment.
C. The hospital social worker (HSW) interview
The hospital social worker (HSW) was interviewed on 1/9/24 at 2:00 p.m. She said Resident #46 was brought to the emergency room, by police, after being seen panhandling for food outside a restaurant located 0.4 miles from the facility where she resided around 12:00 p.m. She said Resident #46 was unable to remember where she lived. She said hospital staff found a home phone number for Resident #46 by looking through old medical records. The HSW said when they called the number listed, a staff member answered the phone, confirmed Resident #46 was a resident there and was unaware she had left the building. The HSW said the staff member reported to hospital staff Resident #46 was confused at baseline.
D. Record review
An elopement evaluation, dated 6/14/23, identified the resident as having a history of wandering that placed her at significant risk of getting to potentially dangerous places. It further identified that along with a diagnosis of dementia, anxiety and bipolar, Resident #46 exhibited impulsivity that may result in exit seeking behavior.
The activities care plan, initiated on 6/2/22 and revised on 10/25/23, identified Resident #46 enjoyed walking around the facility. It indicated the resident would plan and choose to engage in preferred activities. A pertinent intervention, revised on 5/18/23, revealed it was important to Resident #46 she was able to go outside and go shopping at the neighborhood stores independently.
The elopement care plan, initiated on 9/26/23, revealed Resident #46 was at risk for elopement related to expressing a desire to leave the facility and has made one or more attempts to leave the facility during this stay or previous stays. It indicated the resident would not leave the facility unattended and safety would be maintained. The interventions included Resident #46 would reside in the memory care unit for safety, observing risk factors and triggers for exit seeking behavior and adjusting care delivery, utilizing diversional techniques to redirect the resident to alternative activity/location when she verbalizes or exhibits the desire to leave the facility.
-The facility implemented the elopement care plan on 9/26/23, however, Resident#46 was identified as being an elopement risk on 6/14/23 (see above).
The 6/14/23 progress note indicated Resident #46 had wandering behaviors almost daily.
The 6/30/23 progress note indicated Resident #46 was continuously exit seeking, the resident was noted as stating to staff she could not just stay in her room and was asking if she could leave the facility.
The 7/3/23 progress note indicated Resident #46 was out of the building several times, informing facility staff she was smoking but not returning for long periods of time and was brought back in the building by staff.
The 7/3/23 progress note indicated an order for a wander guard (wearable device that triggers door alarms) was put in place for Resident #46.
Resident #46 had an order for a wander guard with a start date of 7/3/23 on the right ankle, due to poor safety awareness. The order was discontinued the same day.
The 7/12/23 progress note indicated a St. Louis University Mental Status (SLUMS, assessment for detecting mild cognitive impairment and dementia) was conducted with Resident #46, who scored 12 out of 30, placing her within the dementia classification range and indicating moderate to severe cognitive deficits. Following the assessment Resident #46 verbalized a desire to leave the facility and live on her own and was reminded that prior to admission she was found disoriented in a parking lot. Resident #46 was unable to recall the event and was adamant she could safely care for herself.
The 9/23/23 progress note revealed licensed practical nurse (LPN) #2 notified a unit manager (UM) and the administrative assistant (AA) that Resident #46 had not been seen for a duration of two hours and she had not indicated she was leaving in the unit's sign out book. The AA informed LPN #2 a call from a hospital that Resident #46 was seen panhandling across the street from the hospital by police, she was noted as telling police she was lost and did not remember where she lived and was brought to the emergency room by police.
E. Staff interviews
NM #1 and social services assistant (SSA) #1 were interviewed on 1/9/24 at 2:40 p.m. NM #1 said Resident #46's cognition was fluctuating and she was becoming more forgetful prior to the 9/23/23 hospitalization.
SSA #1 said Resident #46 went to a department store directly across the street from the facility but began to spend more time there and staff would have to go retrieve her or she walked around outside. SSA #1 said Resident #46 was becoming more inconsistent with telling staff when she was leaving the facility.
NM #1 said there was an order for a wander guard but Resident #46 declined to consent to its use and the facility was unable to reach her designated responsible party to consent on her behalf.
-The NM was unable to provide documentation of interventions other than the attempted placement of a wander guard to ensure additional safety measures were put in place to prevent the elopement of Resident #46.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#85) of one resident who required contin...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#85) of one resident who required continuous positive airway pressure (CPAP) respiratory therapy received the care consistent with professional standards of practice out of 54 sample residents.
Specifically, for Resident #85 the facility failed to:
-Ensure a physician's order was in place for the use of CPAP therapy;
-Ensure a care plan focus was in place for the residents CPAP therapy, to include the type of equipment and device settings; when to administer CPAP therapy including frequency; methods of monitoring the resident's use in case of complications;and,
-Ensure staff set up the resident's CPAP machine with distilled water.
Findings include:
I. Facility policies and procedures
The CPAP support policy, revised March 2015, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 4:06 p.m. The policy revealed in pertinent part:
Provide the spontaneously breathing resident with continuous positive airway pressure with or without supplemental oxygen, to improve arterial oxygenation in residents with respiratory insufficiency obstructive sleep apnea or restrictive obstructive lung disease. to promote resident comfort and safety. Use clean distilled water only in the humidifier chamber.
II. Resident #85
A. Resident status
Resident #85, age above 65, was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO) diagnosis included obstructive sleep apnea, unspecified diastolic congestive heart failure,diabetes mellitus, and depression.
The 12/1/23 minimum data set (MDS) assessment revealed the resident was cognitively impaired with a brief interview for mental status score (BIMS) of 7 out of 15. He had no behaviors and did not reject care.
-The use of the CPAP was not documented on the MDS assessment under section O.
B. Resident interview
Resident #85 was interviewed on 1/3/24 at 10:00 a.m. He said he has been on a CPAP since early December of 2023 and someone came into the facility and would look at the machine but was not sure what he did to it. The resident said the facility told him if he wanted to use distilled water in the humidifier of his CPAP machine he would have to purchase it himself because they did not have any; if not they would use tap water. The resident said he and or his wife had to fill the machine with distilled water and that nursing staff never filled his machine with water and he often forgot to fill the machine with water and would only assist him to put the CPAP mask on his face whenever he laid in bed to sleep.
B. Observations
Resident #85's CPAP machine was observed on several occasions throughout the day on 1/3/24, 1/4/24, 1/8/24 and 1/9/24 between the hours of 9:00 a.m. to 5:00 p.m. The resident's CPAP machine never had any water or water residue in the reservoir. The machine was always dry and the bottles of distilled water the resident provided the facility remained full of water with no changes in water level.
C. Record review
The resident's medical record was reviewed on 1/3/24 and it revealed the resident did not have an order for the use of his CPAP therapy.
The comprehensive care plan was reviewed on 1/3/24, the care plan failed to have a care focus to document the resident;s use of the CPAPand the care plan did not have goals and interventions listed for the resident's CPAP therapy.
III. Staff interviews
Registered nurse (RN) #1 was interviewed on 1/8/24 at 12:35 p.m. She said she would look at the resident's order to see how many liters of oxygen they should be using when administering CPAP therapy. She looked at Resident #85's medical record and said there was no physician's order for the use of CPAP therapy. She said there should have been a physician's order to include CPAP with the exact liters of oxygen, the route of delivery, and the frequency of use. She said the oxygen should have been addressed in his care plan and the MDS assessment should have reflected the resident is on a CPAP. She said Resident #85 was on a CPAP since December 2023. RN #1 observed the CPAP machine was not full while the resident had it in use on 1/8/24 at 12:40 p.m. she told the resident that he needed to add water to the CPAP reservoir and she filled the CPAP reservoir with distilled water that the resident provided.
The DON was interviewed on 1/9/24 at 3:36 p.m. She said all residents using a CPAP device should have a physician's order that included the use of oxygen and liter flow, the method of delivery and the frequency and duration of the therapeutic treatment. She said the CPAP should have been added to the resident's care plan and should have been documented on the MDS assessment.
The DON said the care plan, MDS assessment and physician's order were updated after being informed during the survey process, to include the resident's use of CPAP with oxygen therapy. The DON said a CPAP inservice training would be initiated for all nursing staff to provide education on CPAP tubing storage, CPAP tubing infection control practices, and the need for physician orders related to CPAP therapy.
IV. Follow-up
At the conclusion of the survey on 1/9/24 the facility updated the resident's care plan and CPO to include were updated during the survey process for the administration use of the CPAP therapy. The physician's orders included directions for nursing staff to provide and use distilled water in the CPAP machine but did not give orders for the CPAP machine settings, time and frequency of use or give direction for monitoring the resident for potential complications while using the device.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to implement policies and procedures related to pneumococcal imm...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to implement policies and procedures related to pneumococcal immunizations for one (#46) of five residents reviewed for immunizations out of 54 sample residents.
Specifically, the facility failed to offer Resident #46 additional recommended doses of the pneumococcal vaccination.
Findings include:
I. Professional reference
According to the Centers for Disease Control and Prevention (CDC) Recommended Immunization Schedule for Adults Aged 19 Years or Older, United States, 2023, retrieved on 1/10/24 from https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf, revealed in pertinent part: Routine vaccination-pneumococcal: routine vaccination for those age [AGE] years or older who have previously received only the PPSV23 (pneumococcal polysaccharide vaccine): one dose of PCV15 (pneumococcal conjugate vaccine) or one dose of PCV20. Administer either PCV15 or PCV20 at least 1 year after the last PPSV23 dose.
II. Facility policy and procedure
The Vaccination of Residents policy and procedure, revised October 2019, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 4:06 p.m. It read in pertinent part, All residents will be offered vaccines that aid in preventing infectious diseases unless the vaccine is medically contraindicated or the resident has already been vaccinated. Prior to receiving vaccinations, the resident or legal representative will be provided information and education regarding the benefits and potential side effects of vaccinations. Provision of such education shall be documented in the resident's medical record. All new residents shall be assessed for current vaccination status upon admission. The resident or the resident's legal representative may refuse vaccines for any reason. If vaccines are refused the refusal shall be documented in the residents medical record. If the residents receive a vaccine the following shall be documented in the resident's medical record: site of administration date of administration, lot number of the vaccine, expiration date, name of person administering the vaccine.
III. Resident status
Resident #46, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), diagnoses included chronic obstructive pulmonary disease, hypertension, depression, anxiety and dementia.
The 11/13/23 minimum data set (MDS) assessment documented Resident #46 was severely cognitively impaired with a brief interview for mental status (BIMS) score of three out of 15.
-The MDS assessment inaccurately documented that the resident's pneumococcal vaccine was up to date.
IV. Record review
A review of Resident #46's medical revealed the immunization tracking documented the resident received the pneumococcal vaccination PPSV23 (pneumovax) on 4/27/18.
-However, Resident #46's medical record revealed she was not offered a follow up pneumococcal vaccine as of PCV15 (pneumococcal conjugate vaccine) or PCV20 as recommended by the CDC.
The corporate nurse consultant (CNC) provided a patient immunization summary from the State Immunization Information System for Resident #46 on 1/9/24 at 10:00 a.m. The immunization summary revealed resident was due for a PVC15.
V. Staff interviews
The CNC was interviewed on 1/10/24 at 11:00 a.m. The CNC said there was no documentation the facility could provide that Resident #46 were offered and declined the pneumococcal vaccine.
The infection preventionist (IP) was interviewed on 1/9/24 at 11:00 a.m. The IP said vaccine consent forms were not in the resident's electronic medical record (EMR) but would be uploaded into the EMR in the future. The IP said if a resident did not want to sign a consent form or if a resident with dementia was unable to sign the form and did not have anyone advocating for them, a note should be written in the resident's EMR.
The IP said she did not have any additional signed vaccine consent forms for Resident #46.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Grievances
(Tag F0585)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents were provided prompt efforts by the facility to f...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents were provided prompt efforts by the facility to follow up on grievances.
Specifically, the facility failed to:
-Ensure grievances and or complaints were filed and the facility actions and resolutions were documented;
-Ensure residents were informed of grievances outcomes and of the facility's actions to resolve grievances;
-Ensure residents received a resolution to the residents' satisfaction;
-Ensure staff were trained and educated on the facility's grievance process; and,
-Ensure call lights were answered timely.
Findings include:
A. Facility policy and procedure
The grievances policy and procedure, revised April 2017, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 5:30 p.m. It read in pertinent part, Upon receiving agreements and complaint report, grievance officer will begin an investigation into the allegations. The department directors of any named employees will be notified of the nature of the complaint and that an investigation is underway. The resident, or person acting on behalf of the resident, will be informed of the findings of the investigation, as well as any corrective actions recommended, within seven working days of the filing of the grievance or complaint. Copies of all reports must be signed and will be made available to the resident or person acting on behalf of the resident.
B. Resident and family interviews
Resident #19 was interviewed on 1/3/24 at 10:09 a.m. Resident #19 said she filed a complaint related to long call light times and the unit manager provided her phone number in order to mitigate the concerns but the call light times wait times continue to be over 30 minutes and up to an hour at times.
Resident #48 was interviewed on 1/3/24 at approximately 12:30 p.m. Resident #48 said he filed a few grievances as well as did his family members on his behalf and neither he nor any of his family members ever received any updates on the grievance concerns.
Resident #48 representative was interviewed on 1/3/24 at approximately 12:50 p.m. The representative said he had filed a few grievances, and the facility said they would improve on their communication, however, he was never contacted regarding the facility's resolution to his concerns.
Resident #102 was interviewed on 1/3/24 at 3:09 p.m. Resident #102 said she had filed a grievance about missing property and a grievance about staff responding to her call light and never received any follow up from the facility.
Resident #19 was interviewed on 1/4/24 at approximately 9:30 a.m. Resident #19 said she filed a complaint with the facility related to her husband (Resident #85) continuous positive airway pressure (CPAP) machine and the facility not putting distilled water into the machine's humidifier reservoir. Resident #19 said the nurse manager never filed a grievance but a facility nurse followed up with her and told her unfortunately the facility would not be able to provide distilled water and it was the resident's responsibility to obtain distilled water herself. The resident said she was not satisfied with the response and did not understand why she was responsible for obtaining the distilled water when she had insurance for the care she and her husband received.
-Cross-reference to F695 failure to maintain and administer the resident's CPAP machine per professional standards.
Resident #19 and #85 representative was interviewed on 1/4/24 at approximately 11:30 a.m. The representative said she was at the facility recently and observed the staff at the facility use one person to transfer her. She said she filed a complaint with the nurse manager, however, the facility continued to allow one person to operate the hoyer lift to transfer her. She said she took a video last time she was at the facility to prove this actually happened. She had contacted the nurse manager and filed a few complaints, however, when she checked on the outcome of her complaint the facility said they were making changes but nothing ever changed.
-Cross-reference to F689 for failure to prevent accident hazards when using a mechanical lift transfer.
Resient #19's representative was interviewed on 1/4/24 at approximately 11:30 a.m. The representative said she had contacted the nurse manager and filed a few grievances related to long call light times and unsafe resident transfers, however, the facility would say they would work on it but nothing ever changed.
Resident #34's representative was interviewed on 1/4/24 at approximately 1:00 p.m. The representative said she had filed grievances with the facility and no one ever responded with any type of resolution to her concerns related to cleanliness of the resident room, a broken toilet seat and the facility's failure to inform her of a change in condition. and she had never received any follow up.
Resident #4 was interviewed on 1/9/24 at approximately 5:00 p.m. Resident #4 said she had filed two grievances about call lights response time taking an hour for staff to respond and a grievance related to her wound care not being completed by the nurses on her shift and neither grievance was followed up with to the residents satisfaction. The resident said that neither issues were resolved. Resident #4 she felt the facility did not have enough staff to be able to resolve the concern.
C. Record Review
The grievance log and grievance reports were requested on 1/5/24. Additionally the facility was asked to specifically proved all grievance filed on behalf of Resident #19, by her representative. The resident's representative said she had resported grievance complaints on at least two occasion with several concerns each time. The respresentativ said the [NAME] did not provide any outcome measures in either written or verbal format. When she asked for coise of her grievance with documentation of the resolution actions taken by the facility. Facility staff told her thaty had no documentation of her grievances.
The facility was unable to provide documented proof upon request for survey review (see resident representative interview above and staff interview below) that they had docuemntd the grievances or that they had taked any actions to resolve the resident and resident and resident representative grievances.
Additionally,
A grievance filed by Resident #102 dated 3/27/23 was reviewed, it revealed the resident submitted a grievance that documented the resident did not like a specific certified nurse aide (CNA) and requested a new CNA.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response.
A grievance filed by Resident #102 dated 7/29/23 was reviewed, it revealed the resident submitted a grievance that documented the resident lost a few clothing items.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response.
A grievance filed by Resident #4 dated 9/19/23 was reviewed, it revealed the resident submitted a grievance that documented it took over an hour for her call light to be answered.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response.
A grievance filed by Resident #48 dated 10/9/23 was reviewed, it revealed the resident submitted a grievance related to medication and risk management processes.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident was provided with any follow up and resolution to the grievance; that the resident was provided written documentation or informed of the outcome or facility actions to resolve the grievance; or that the resident was satisfied with the facility's response.
A grievance filed by Resident #48's representative dated 10/11/23 was reviewed, it revealed the resident's representative submitted a grievance that documented that the resident's representative was not contacted after a fall and change of condition , and when pain medications were not administered timely.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation of being informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response.
A grievance filed by Resident #48's representative dated 10/11/23 was reviewed, it revealed the resident's representative submitted a grievance that documented the resident was not eating and was not receiving a renal diet.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response.
A grievance filed by Resident #114 dated 11/20/23 was reviewed, it revealed the resident submitted a grievance that said the resident lost a few clothing items.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response.
A grievance filed by Resident #57's representative dated 11/20/23 was reviewed, it revealed the resident's representative submitted a grievance that documented the resident was discharged without his eye drop medication, his seat cushion and the resident was not administered all his medications during his stay.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response.
A grievance filed by Resident #34's representative dated 11/29/23 was reviewed, it revealed the resident's representative submitted a grievance that documented the floor in the resident's bathroom was dirty and needed to be cleaned.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the president's representatives provided written documentation or being informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response.
A grievance filed by Resident #34's representative dated 1/3/24 was reviewed, it revealed the resident's representative submitted a grievance that documented the resident's bandage was not changed according to the physician's orders and that the bandage had been in place for several days without being changed.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response.
A grievance filed by Resident #140 dated 1/5/24 was reviewed, it revealed the resident submitted a grievance that said the resident waited over an hour for their call light to be answered and after the call light was answered the nursing care staff refused to change her.
-The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response.
D. Staff interviews
CNA #1 was interviewed on 1/9/24 at approximately 1:30 p.m. CNA #1 said if a resident had a complaint she would try to address it immediately, however, she did not know what a grievance was and she was not trained on the grievance process and or filing formal complaints. CNA #1 said she was unaware there were forms available to file grievances on behalf of the resident. CNA #1 said that it could take up to an hour to answer a call light, especially if they are short staffed and the nurses and administration staff typically did not help with answering call lights.
CNA #2 was interviewed on 1/9/24 at approximately 1:45 p.m. CNA #2 said if a resident had a complaint she would try to address it herself first and if she could not she would alert the unit nurse. CNA #2 said she would not file a grievance or complaint form but would tell the unit nurse and she did not know what would happen after she notified the nurse. CNA #2 said she was not educated on the grievance or complaint process at the facility. CNA #2 said it was not typical to take up to an hour to answer a call light; however, it did happen at times especially during the holidays and or when there were CNA call offs because administration did not help the CNA with care, and only a handful of nurses helped with direct care.
Nurse manager (NM) #1 was interviewed on 1/9/24 at approximately 2:30 p.m. NM #1 said that she had received complaints and grievances from resident's and their family members and she would attempt to resolve them; however, she did not document the grievance. NM #1 said she had received grievances on a couple of occasions from Residnet #19 and the resident's representative but she did not document those grievance either. She said in hindsight she should have documented the grievances because it was important to file grievances in order to track and trend them and to ensure there was appropriate follow up to the resident and their family members.
The social services director (SSD) was interviewed on 1/9/24 at approximately 3:00 p.m. She said she was the grievance coordinator. She said since the change of ownership she was unsure of the grievance process and or expectations of resolving grievances; however, it was important for staff to file document grievances and or complaints to track and trend them. The SSD said currently the facility did not have a grievance policy in place. The SSD said any staff member should be able to file a complaint or grievance on behalf of the resident.
The director of nursing (DON) was interviewed on 1/9/24 at approximately 3:30 p.m. She said it was important for grievances to be filed across every department in the facility to track and trend them and ensure residents and their family member's received a response from the facility with a resolution to their satisfaction and or be informed of the actions the facility took on their behalf.
The nursing home administrator (NHA) was interviewed on 1/9/24 at approximately 4:00 p.m. He said if a resident is dissatisfied with their care or services they received from the facility and complain to a staff member then a grievance form should be filed and or addressed immediately. The NHA said he was uncertain of the timeframe to address a grievance and he would need to review the grievance policy. The NHA said it was important to track and trend grievances to identify system problems and or patterns. The NHA said it was important to provide residents and or their family members with a resolution to ensure they are informed of the outcome.
CNA #5 was interviewed on 1/10/24 at approximately 10:00 a.m. CNA #5 said if a resident had a complaint or grievance she would let the nurse know and try to see if there was a way to resolve the issue. CNA #5 said she did not know the facility had grievance or complaint forms and or if she was expected to submit them on behalf of the resident or family member when they complained, but that would be a good idea. CNA #5 said she was an agency staff member and therefore she received no training or orientation to the facility and did not know about any of the facility's expectations and or policies because they expected agency. CNAs to know what to do, but every facility is so different, it did not make sense.
CNA #5 said that it could take up to an hour and even longer to answer call lights because two CNAs were expected to care for almost 60 residents and the nurses and administration would not help them and at times they would tell her to just do a one person transfer when she needed a second person. CNA #5 said due to the unrealistic expectations of the facility, it was too much for her and therefore she resigned her employment with the facility due to the lack of care and poor staffing.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0726
(Tag F0726)
Could have caused harm · This affected multiple residents
Based on record review and interviews, the facility failed to ensure seven of seven nursing staff members were able to demonstrate skills and techniques necessary to care for residents' needs.
Specifi...
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Based on record review and interviews, the facility failed to ensure seven of seven nursing staff members were able to demonstrate skills and techniques necessary to care for residents' needs.
Specifically, the facility failed to:
-Ensure that registered nurse (RN) #3 and licensed practical nurse (LPN) #1 had specific competencies and skill sets necessary to care for residents' needs; and,
-Ensure certified nurse aides (CNA) #4, CNA #5, CNA #6, CNA #7 and CNA #8 were able to demonstrate competencies in skills and techniques necessary to care for residents' needs, as identified through resident assessments and described in the plan of care.
Cross-reference F689: the facility failed to prevent accident hazards utilizing mechanical lift for transfers.
Cross-reference F695: the facility failed to maintain a resident's respiratory equipment according to professional standards.
Cross-refrence to F880: failure to perform hand hygiene as required and failure to offer resident hand hygiene as required.
Findings include:
I. Record review
The employee files for RN #1, LPN #1, and CNA #3, #4, #5, #6, and #7 were requested on 1/4/24 at 4:40 p.m. The employee files provided did not contain documentation of the demonstration of knowledge that was assessed and evaluated as part of a training, lecture or in-service for nursing staff.
-There was no demonstration of knowledge or competency for resident transfers or use of mechanical lift, use of respiratory equipment or hand hygiene for any of the five CNA's reviewed.
II. Staff interview
The nursing home administrator (NHA) was interviewed on 1/10/24 at 4:45 p.m. The NHA said going forward he wanted to funnel the staff competencies through the infection preventionist (IP). The NHA said there was a gap in checking staff competence when the facility eliminated the systems formerly usedand. The NHA said a performance improvement plan was created and would be monitored through the quality assurance performance improvement committee until compliance was achieved.
III. Facility follow-up
The NHA provided a performance improvement action plan on 1/9/24 at 11:01 a.m. The action plan identified inaccuracies in completing and distributing required education and competencies for employees. Solutions included quarterly and yearly education fairs to be completed by the designee.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0730
(Tag F0730)
Could have caused harm · This affected multiple residents
Based on record review and interviews, the facility failed to complete a performance review of every nurse aide at least once every 12 months and provide regular in-service education based on the outc...
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Based on record review and interviews, the facility failed to complete a performance review of every nurse aide at least once every 12 months and provide regular in-service education based on the outcome of these reviews for four of five certified nurse aides.
Specifically, the facility had not completed annual performance reviews for certified nurse aide (CNA) #4, CNA #6, CNA #7 and CNA #8, in order to determine potential training needs.
Cross-reference F947 failure to ensure CNAs received adequate training as required.
Cross-reference F726 failure to assess nursing staff's competency and skill for quality care.
Findings include:
I. Facility policy and procedure
The In-Service Training, Nurse Aide policy and procedure, revised August 2022, was provided by the corporate nurse consultant (CNC) on 1/10/24 at 1:00 p.m. It revealed in pertinent part, The facility completed a performance review of nurse aides at least every 12 months. In-service training is based on the outcome of the annual performance reviews. Annual in-services ensure the continuing competence of nurse aides, address areas of weakness determined by the nurse aide performance reviews.
I. Record review
Annual performance reviews were requested for CNA #4 (hired 9/21/22), CNA #6 (hired 11/3/2020), CNA #7 (hired 10/29/19), CNA #8 (hired 9/6/22) on 1/4/24 at 4:00 p.m.
-The nursing home administrator (NHA) said CNA #4, CNA #6, CNA #7, CNA #8 did not have an annual performance review and had not completed annual inservice education based on the outcome of their reviews on 1/9/24 at 9:25 a.m.
II. Staff interviews
The nursing home administrator was interviewed on 1/10/24 at 4:45 p.m. The NHA said performance reviews will need to be established and will cover all positions. The NHA said the facility just began using an online learning system where education can be added specific to each individual based on performance evaluations.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0744
(Tag F0744)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure a residents diagnosed with dementia, received...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure a residents diagnosed with dementia, received the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental and psychosocial well-being for four (#110, #115, #126 and #134) of 10 residents reviewed for dementia care out of 54 sample residents.
Specifically, the facility failed to address wandering behavior and provide meaningful activities for Residents #110, #115, #126 and #134, who had a diagnosis of dementia and resided in the secure unit of the facility.
Findings include:
I. Facility policy
The Dementia policy, revised November 2018, was received on 1/9/24 at 3:30 p.m. by the corporate nurse consultant (CNC). It read in pertinent part: For the individual with confirmed dementia, the interdisciplinary team (IDT) will identify a resident-centered care plan to maximize remaining function and quality of life. Nursing assistants will receive initial training in the care of residents with dementia and related behaviors. In-services will be conducted at least annually thereafter. The facility will strive to optimize familiarity through consistent staff-resident assignments.
II. Resident #110
A. Resident status
Resident #110, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), the diagnoses included dementia, anxiety and depression.
The 10/10/23 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of zero out of 15. She required substantial to maximal assistance toileting and personal hygiene, partial to moderate assistance with dressing and was independent with ambulation (walking).
B. Observation
A continuous observation was conducted on 1/3/24 beginning at 10:00 a.m. and concluded at 1:30 p.m. in the secure unit.
-From 10:00 a.m. until 12:00 p.m. Resident #110 was pacing the unit walking from the common area to the end of one of the two hallways (500s and 600s) of the unit and back again.
-At 11:00 a.m. Resident #110 began pushing an unknown resident in a wheelchair down the hallway. Certified nurse aide (CNA) #4 instructed the resident to stop what she was doing.
-At 12:30 p.m. Resident #110 sat and had lunch, she finished eating at 1:00 p.m.
-From 1:00 p.m. to 1:30 p.m. Resident #110 was pacing the unit walking from the common area to the end of one of the two hallways of the unit and back again.
-No meaningful activities were observed in the resident's area, nor were any meaningful activities offered to include conversation or redirection to Resident #110.
A second continuous observation was conducted beginning at 3:15 p.m. and concluded at 4:00 p.m. in the secure unit.
-At 3:15 p.m. Resident #110 was pushing on the exit door located in the common area, she then wedged herself between the wall and a refrigerator attempting to reach a door handle located behind the refrigerator. CNA #4 asked Resident #110 what she was doing and informed CNA #10 that Resident #110 was attempting to get to the door. CNA #10 approached Resident #110, asked her to remove herself from in-between the wall and refrigerator and provided the resident a hand for guided assistance. Resident #110 complied continued pacing unit, mumbling inaudibly to herself.
-At 3:23 p.m. Resident #110 was pushing on a door at the end of the 600 hallway leading to outside of the facility, resulting in the alarm being sounded. An unknown staff member approached the resident and asked her to sit down.
-At 3:30 p.m. activities assistant (AA) #3 was in the common area of the memory care unit providing music through a computer to play on the television to a large group of residents.
-At 3:37 p.m. Resident #110 was pushing on the same door at the end of 600 hallway, setting off the alarm. The resident was approached by social services assistant (SSA) #2 at the door and told her not to set the alarm off. Resident #110 continued pacing the 600 hallway, mumbling inaudibly to herself.
-At 3:46 p.m. Resident #110 returned to the exit door at the end of the 600 hallway and set off the alarm by pushing on the door. The resident was approached by SSA #2, asked not to push on the door.
-No meaningful activities were offered to Resident #110 to include conversation or redirection. The resident was not invited by any staff members to join the music activity in the common area.
On 1/4/24 at 1:26 p.m. Resident #110 was following an unknown staff member with a cart of protective undergarments to a supply closet on the 600 hallway. Resident #110 began trying to open several of the packages. She was asked to stop by the unknown staff member.
At 4:13 p.m. Resident #110 removed a chair from a table occupied by an unknown CNA and two other unknown residents. As Resident #110 was sliding the chair along the floor, the unknown CNA remained seated and asked the resident if she wanted to sit down.
Licensed practical nurse (LPN) #4 approached suggesting to the resident she not move the chair as it was heavy then walked away as the resident continued to slide the chair across the floor.
-The resident was not invited by any staff members to join an ongoing virtual concert activity, nor was any meaningful activity offered to include conversion or redirection.
On 1/8/24 at 2:52 p.m. Resident #110 was pacing the unit walking from the common area to the end of one of the two hallways of the unit and back again.
-The resident was not invited by any staff member to join an ongoing visual melodies activity, nor was any meaningful activity offered to include conversion or redirection.
C. Record review
The 10/11/23 comprehensive recreational assessment revealed it was very important to Resident #110 she was provided with snacks between meals, somewhat important to have books, magazines and newspapers to read. She enjoyed listening to country western music, watching or listening to television, specifically classics, comedies, nature programs, or western shows. Resident #110 expressed being comfortable with small to medium size groups. Resident #110 would benefit from being reminded to participate in activities due to cognitive limitations.
D. Staff interview
AA #1 was interviewed on 1/9/24 at 9:30 a.m. She said Resident #110 liked to walk. She said she would walk outside with Resident #110 when the weather was nice or up and down the halls on colder days. She said she was not familiar with other activities Resident #110 liked participating in.
CNA #6 was interviewed on 1/9/24 at 9:30 a.m. She said Resident #110 liked to keep busy with walking or wiping down tables, chairs or handrails with tissues. She said Resident #110 enjoyed activities that kept her hands busy. She said there were tactile activities (connected with the sense of touch) available for residents in the secure unit. She said any staff member could set up a resident with an activity. She said she did not know why Resident #110 was not being offered such activities.
III. Resident #115
A. Resident status
Resident #115, age [AGE], was admitted on [DATE]. According to the January 2024 CPO, the diagnoses included dementia.
The 12/8/23 MDS assessment revealed the resident had severe cognitive impairment with a BIMS score of zero out of 15. He required substantial to maximal assistance (helper did more than half the effort) with dressing, toileting, and personal hygiene; he was able to ambulate independently.
B. Observations
A continuous observation was conducted on 1/3/24 beginning at 10:00 a.m. and concluded at 1:30 p.m. in the secure unit.
-From 10:00 a.m. to 11:20 a.m. Resident #115 was walking up and down both hallways. He would briefly push on the exit door at the end of either hallway 500 or 600, turn and walk up the hallway towards the common area of the unit and try handles to supply rooms or shower rooms without any success of opening.
-No meaningful activities were observed in the resident's area, nor were any meaningful activities offered to include conversation or redirection.
-At 11:30 Resident #115 entered another resident's room, that was not his room.
-At 11:36 a.m. an outside agency nurse attempted to find Resident #115 in his room without success. Nurse manager (NM) #2 was approached by an agency nurse for assistance with locating the resident. NM #2 assisted the agency nurse by looking into other residents' rooms, when the resident was located he was escorted by the agency nurse to his room.
-At 1:30 p.m. Resident #115 and Resident #126 (see resident status below) were walking hallways together attempting to open the door at the end of 500 hallways exiting to outside of the facility, entering three resident rooms that they did not reside in.
-No meaningful activities were observed in the resident's area, nor were any meaningful activities offered to include conversation or redirection.
C. Record review
The activities care plan, revised on 1/7/24, revealed Resident #115 enjoys watching television, walking around the facility, sitting in common areas observing his surroundings and visiting with family. He participated in most scheduled activities, preferring music hour, coloring, playing bingo and watching documentaries and read best with large print. Interventions included encouraging socialization, assisting with in-room activities, assisting the resident to and from activity locations, providing large print books, supporting choice of activities, both facility-sponsored group, individual activities, and independent activities designed to meet the interests of, and support the physical, mental, and psychosocial well-being encouraging both independence and interaction in the community.
The cognitive impairment care plan, initiated on 12/13/23 and revised on 1/4/24, revealed Resident #115 was exhibiting cognitive loss related to altered cognitive performance both long term and short term memory deficits. It indicated complications, such as, falls, injuries, nutritional and hydration impairment relating to cognitive impairment would be avoided to the extent possible. Pertinent interventions included encouraging routine daily decision making and inviting, encouraging, reminding, and escorting to activity programs as desired.
D. Interview
AA #1 was interviewed on 1/9/24 at 9:30 a.m. She said she Resident #115 was invited to Bingo once but he broke the board and when he was invited to painting or coloring activities he tried to eat the paints or colored pencils. She said she tried to conduct one-to-one activities with him when she could, as this was not included as an intervention in his care planning.
CNA #6 was interviewed on 1/9/24 at 9:30 a.m. She said Resident #115 enjoyed activities that involved animals. She said he did not engage in many activities and was hard to redirect.
IV. Resident #126
A. Resident status
Resident #126, age [AGE], was admitted on [DATE]. According to the January 2024 CPO, the diagnoses included schizoaffective disorder, dementia and depression.
The 12/21/24 MDS assessment revealed the resident had cognitive impairment with a BIMS score of two out of 15. She required partial to moderate assistance (helper did less than half the effort) with dressing, toileting, and personal hygiene; she was able to ambulate independently.
B. Observation and interview
During a continuous observation on 1/8/24 beginning at 1:00 p.m. and concluded at 3:00 p.m. Resident #126 was walking up and down the 500 and 600 hallways of the secure unit.
The resident was not invited by any staff members to join the 1:00 p.m. picture prompting or 2:30 p.m. helping hands activities, nor was any meaningful activity offered to include conversion or redirection.
On 1/9/24 at 9:14 a.m. Resident #126 was sitting alone at a small table in the common area. There were no meaningful activities in the area nor was any meaningful activity offered to include conversion or redirection.
Resident #126 was interviewed on 1/9/24 at 9:42 a.m. She said she liked to travel and listen to music when it was available. She said it was not available much. She said she liked to read if the print was large enough. She said there were large print books on the unit but she did not know where they were.
-Resident #126 did not have any books in her room, nor were there any books available for residents within the secure unit.
C. Record review
The memory care plan, initiated on 9/16/23 and revised on 10/19/23, revealed Resident #126 enjoyed getting her nails done, hand massages, music, church services, having snacks and going outside during nice weather. It indicated the resident would have satisfaction with daily routines and preferences being accommodated by staff. Interventions included encouraging and facilitating the resident's activity preference, choosing what clothes to wear, staff knowing what personal items the resident preferred to care for on their own (no items were listed on care plan), staff knowing the resident enjoyed watching or listening to television.
D. Interview
AA #1 was interviewed on 1/9/24 at 9:46 a.m. She said Resident #126 was invited to activities but declined or would join and leave shortly after they started. She said Resident #126 was not asked if she preferred to engage in a different activity.
V. Resident #134
A. Resident status
Resident #134, age [AGE], was admitted on [DATE]. According to the January 2024 CPO, the diagnoses included Alzheimer's disease (type of dementia), depression and anxiety.
The 11/20/23 MDS assessment revealed the resident had severe cognitive impairment with a BIMS score of four out of 15. She required partial to moderate assistance with toileting, personal hygiene and dressing and was independent with ambulation.
B. Observation and interview
On 1/3/24 at 2:30 p.m. Resident #134 was walking up and down the 500 and 600 hallways of the secure unit. The resident sat down on a chair outside the offices of NM #2 and SSA #2. The resident was crying and verbalized a desire to leave the facility as she was tired of being there. The resident verbalized a desire to be dead, she was approached by an unknown resident and called the resident an explicit name. NM # 2 walked past the resident and entered her office. Central supply staff(CSS) approached Resident #134, asked her how she was doing and offered to walk resident to her room.
At 3:30 p.m. Resident #134 was sitting in the common area of the unit crying and saying please help me. CNA #10 was sitting within feet of the resident.
-Resident #134 was not approached, offered support or redirected.
On 1/4/24 at 1:07 p.m. Resident #134 was sitting in the common area while AA #1 was facilitating an activity. Resident #134 was crying, she said she's making me do this pointed at AA #1 and said please let me go outside.
-At 1:30 p.m. Resident #134 was escorted outside with other supervised smokers.
At 1:50 p.m. Resident #134 returned to the secured unit from supervised smoking. The resident sat in the common area of the unit, began crying and stated she wanted to see her children.
-CNA #10 was sitting near the resident and did not approach or offer support.
CNA #9 approached Resident #134 and offered assistance with calling her children.
C. Record review
The activities care plan, initiated on 8/29/23 and revised on 10/26/23, revealed Resident #134 enjoyed having family visits throughout the week, listening to live music, activities that involved snacks, movies, and some religious groups. It indicated the resident would be encouraged
To join groups throughout the week and have opportunities to make decisions/choices related to self-directing involvement in meaningful activities. Interventions included providing the resident with snacks between meals, her preference was chocolate, soda, and sweets, participating in live music, snacks, celebrations, and watching tv/movies with groups of people, listening to music, looking out the window, lying down and resting, and being informed of facility happenings.
The risk for suicide care plan, initiated on 9/29/23 and revised on 10/2/23, revealed impulses/ideations of self-harm related Resident #134 stating she wanted to kill herself. It indicated the resident would experience reduced suicidal ideation during the review period. Pertinent interventions included allowing time for expression of feelings, providing empathy, encouraging, and reassuring the resident, familiarizing the resident with her own belongings and surroundings, and listening to the resident.
D. Staff interview
AA #1 was interviewed on 1/9/24 at 9:30 a.m. She said she provided one-to-one activities with Resident #134 if she had time. She said this was not often. She said she would sit with Resident #134 in her room and talk or watch television. She said the resident frequently made statements about missing her family. She said Resident #134 received visits from her family.
CNA #6 was interviewed on 1/9/24 at 9:30 a.m. She said Resident #134 would become emotional in the afternoon, she said she cried a lot and stated she wanted to leave or wanted to see her kids. She said she did not know why the resident would become upset.
VI. Additional staff interviews
CNA #4 was interviewed on 1/8/24 at 10:45 a.m. She said she had worked at the facility for a year. She said she had dementia training once but she could not remember when. She said the topic was about redirecting combative residents.
AA #1 was interviewed on 1/9/24 at 9:30 a.m. She said she received dementia training from AA #2 who had worked in the secure unit prior to her. She said it had not been a structured training and was only provided some guidance on working with people with memory loss, such as focusing on the individual strength of each resident and breaking activities into smaller tasks or groups if needed.
AA #2 was interviewed on 1/9/24 at 10:00 a.m. He said he had not received dementia training since the company switched ownership in October 2023. He said when he worked in the secure unit of the facility a few months ago there were two activity staff and it was easier to accommodate individuals with both high and low activity levels. He did not know why they decided to have only one activity staff in the unit.
CNA #6 was interviewed on 1/9/24 at 9:30 a.m. She said she received dementia training sometime in December 2023. She said the training topics were redirection and combativeness.
SSA #2 was interviewed on 1/9/24 at 3:30 p.m. She said there had not been any new dementia training since October 2023 as the facility was under new management. She said she provided monthly in-services on the secure unit. She said training packets were available with information she gathered from the Alzheimer's Association website.
NM #2 was interviewed on 1/9/24 at 3:30 p.m. She said she had not received dementia training recently and was unsure of her last training dates. She said all staff members working in the secure unit were to use a person centered approach, offer engaging activities and provide redirection when necessary.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Menu Adequacy
(Tag F0803)
Could have caused harm · This affected multiple residents
Based on observations and interviews, the facility failed to ensure facility menus met the needs of residents and were followed.
Specifically, the facility failed to ensure menu items were not omitte...
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Based on observations and interviews, the facility failed to ensure facility menus met the needs of residents and were followed.
Specifically, the facility failed to ensure menu items were not omitted from the lunch menu service for 16 of 16 residents with prescribed puree, mechanical soft and bite size diet orders.
Findings include:
I. Facility policy and procedure
The Food and Nutrition Services policy and procedure, dated 2001, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 4:07 p.m. It revealed in pertinent part, Each resident is provided with a nourishing, palatable, well balanced diet that meets his or her special dietary needs taking into consideration the preferences of each resident. Food and nutrition services staff will inspect food trays to ensure that the correct meal is provided to each resident, the food appears palatable and attractive and it is served at a safe and appetizing temperature. If an incorrect meal is provided to a resident or a meal does not appear palatable, the nursing staff will report it to the food service manager so that a new food tray can be issued.
II. Menu and extensions dated 1/3/24
Menu extensions were reviewed for the lunch meal on 1/3/24. The menu extensions documented that residents on a regular diet were to receive a dinner roll and residents prescribed a mechanical soft, bite size texture diet and puree diet were to receive a soaked dinner roll served with a #10 scoop (2.75 ounces).
III. Lunch meal observation on 1/3/24
The menu had a main entree of chicken fried steak, mashed potatoes, green beans, a dinner roll and rainbow sherbet.
During observations of the lunch service tray line service on 1/23/24, kitchen staff served sliced toasted or buttered bread to residents on a regular diet instead of dinner rolls.
Three room trays for residents with puree diets were prepared and a soaked dinner roll was not served with the meal as the menu prescribed.
Six room trays for residents on mechanical soft and bite sized diets were prepared and a soaked dinner roll was not served to the residents who were prescribed a soft and bite size texture.
Soaked dinner rolls were not observed on the meal tray line. The room trays were delivered to the unit for service without the full meal as documented on the extensions menu.
IV. Staff Interviews
Cook (CK) #1 was interviewed on 1/3/24 at 11:56 a.m. during the lunch meal service. CK #1 said the residents on dysphagia diets used to be able to have soft bread; however, the registered dietitian just changed the standard that the residents on dysphagia diets could not have the bread any longer. CK #1 said non of the 16 residents on dysphagia diets received bread with their meals.
The nutrition services director (NSD) was interviewed on 1/3/24 at 12:07 p.m. during the lunch meal service. The NSD said the residents who had dysphagia diets could not have bread.
V. Facility follow up
The NHA provided documentation of an in-service ordered diets and diet extensions, dated 1/3/24, provided to the dietary staff by the NHA on 1/4/24 at 2:40 p.m.
-The in-service documented menus were to be served as written unless a substitution was provided in response to preference. The white binder near the tray line contained the extension for therapeutic and texture modified diets for staff reference.
The NSD was interviewed on 1/9/24 at 1:00 p.m. The NSD said she and the registered dietitian provided dietary staff education on modified textures.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0804
(Tag F0804)
Could have caused harm · This affected multiple residents
Based on interviews, observations and record review, the facility failed to consistently serve food that was palatable, attractive and at a safe and appetizing temperature.
Specifically, the facility...
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Based on interviews, observations and record review, the facility failed to consistently serve food that was palatable, attractive and at a safe and appetizing temperature.
Specifically, the facility failed to ensure resident food was served at a palatable temperature.
Findings include:
I. Facility policy and procedure
The Food and Nutrition Services policy and procedure, dated 2001, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 4:07 p.m. It revealed in pertinent part, Food and nutrition services staff will inspect food trays to ensure that the correct meal is provided to each resident, the food appears palatable and attractive and it is served at a safe and appetizing temperature. If an incorrect meal is provided to a resident or a meal does not appear palatable, nursing staff will report it to the food service manager that a new food tray can be issued.
II. Resident interviews
Resident #19 was interviewed on 1/3/24 at 11:17 a.m. Resident #19 said the food was either too hot or cold. She said she had asked the staff to reheat her food.
Resident #102 was interviewed on 1/3/24 at 2:04 p.m. Resident #102 said she did not like the food, the flavor was bad and the food was often cold. She said the food tasted like dog food.
Resident #246 was interviewed on 1/4/24 at 8:43 a.m. Resident #90 said the food was often cold.
Resident #10 was interviewed on 1/4/24 at 10:07 a.m. Resident #10 said the food was too cold at breakfast, lunch and dinner. She said she had brought the issue up at the facility resident council meeting but the food continued to arrive cold. (Cross referenced to F585 failure to resolve resident grievance satisfactorily).
III. Group interview
Ten alert and oriented residents (#1, #43, #47, #52, #63, #74, #78, #107, #108, #127) selected by the facility were interview in a group meeting on 1/4/24 at 2:00 p.m. Resident #52 said the chicken sandwich served for lunch was dry and tasted terrible. Residents #1, #43, #78 and #108 said they agreed with Resident #52 that the chicken sandwich was dry and tasted terrible.
Resident #107 said he had pork loin for lunch instead of the chicken sandwich and it could not be cut with a knife and the vegetables needed salt. He said the food at the facility was a problem.
Resident #52 said he requested the lid to his meal trays remained on until he was ready to eat to help keep the food warm, because the food was always served cold.
IV. Observations
On 1/4/24 at 1:16 p.m., A test tray for a regular diet, that was served at the same time as resident room trays,was evaluated by three surveyors during the lunch meal service. The test tray was plated in the kitchen at 12:50 p.m.; arrived on the unit at 12:53 p.m. and was tested for temperature and tasted immediately after the last resident on the unit was served their meal.
The test tray meal consisted of chicken and dumpling soup, a chicken breast sandwich, sweet potato puffs (tots), mixed vegetables (asparagus tips and brussel sprouts) and chocolate cake. Temperatures of the soup, chicken sandwich and sweet potato puffs (tots) and mixed vegetables (asparagus tips and brussel sprouts) were taken immediately upon receipt of the test tray. The chicken sandwich, sweet potato puffs and mixed vegetables were all served below palatable temperature (see below). The chicken sandwich was not served with condiments, sauce or garnish. The sweet potato puffs and mixed vegetables were over cooked and did not hold their shape on the plate.
The temperature of the chicken sandwich and sweet potato tots on the test tray were 101 degrees Fahrenheit (F).
The temperature of the mixed vegetables on the test tray were 105 degrees F.
-The temperatures of the chicken sandwich, sweet potato puffs and mixed vegetables were below acceptable palatability temperatures of 120 degrees F.
V. Record review
The service line checklist with food temperature logs were reviewed from 10/31/23 to 1/2/24. The service line checklist documented temperatures for all hot and cold foods should be taken prior to service and recorded on the log.
-However, there was no monitoring of food temperatures for quality assurance of the meal trays after they were served from the service line.
VI. Staff interviews
The nutritional services director (NSD) and nursing home administrator (NHA) were interviewed on 1/9/24 at 1:00 p.m. The NSD said she had received resident feedback that food was cold. The NSD said dietary staff monitored food temperatures during meal service but did not record more than the initial food temperatures taken.
The NSD said the chicken sandwich served on 1/4/24 was a marinated chicken breast and the vegetable was frozen asparagus tips used in place of the mixed vegetable. She said the dietary staff batch cooked the vegetables as a practice. The NSD said the vegetables were batch cooked on 1/4/24 but the staff overcooked the vegetables.
The NSD said she was able to edit the menu to meet preferences of the residents. The NSD said she had not done a test tray at the facility to monitor resident room tray food temperatures or quality.
The NHA said food was discussed at resident council meetings and the temperature of the food was the biggest issue. The NHA said the registered dietitian would be much more involved with dietary going forward and checking food temperatures, palatability, doing satisfaction surveys and checking accuracy of tickets. The NHA said the dietary staff and residents were adjusting to a new menu program instituted in the last 90 days that included new menu items the residents had not had previously.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0806
(Tag F0806)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide food and beverages that accommodated residen...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide food and beverages that accommodated resident preferences for two (#46 and #134) of 10 residents reviewed food and beverage preferences out of 54 sample residents.
Specifically, the facility failed to offer food choices according to Residents #46 and #134's preferences.
Findings include:
I. Facility policy
The Food and Nutrition services policy, revised October 2017, was received on 1/9/24 at 3:30 p.m. by the corporate nurse consultant (CNC). It read in pertinent part:
Each resident is provided with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs, taking into consideration the preferences of each resident. The multidisciplinary staff, including nursing staff, the attending physician and the dietitian will assess each resident's nutritional needs, food likes, dislikes and eating habits, as well as physical, functional, and psychosocial factors that affect eating and nutritional intake and utilization. Reasonable efforts will be made to accommodate resident choices and preferences. Nourishing snacks are available to the residents 24 hours a day. The resident may request snacks as desired, or snacks may be scheduled between meals to accommodate the resident's typical eating patterns.
II. Resident #46
A. Resident status
Resident #46, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), the diagnoses included dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), bipolar disorder (a mental illness that causes unusual shifts in a person's mood, energy, activity levels, and concentration), anxiety and depression.
The 11/13/23 minimum data set (MDS) assessment revealed the resident was cognitively impaired with a brief interview for mental status (BIMS) score of three out of 15. She was independent with ambulation (walking) with use of a walker.
Resident #46 resided in the secure memory care unit of the facility.
B. Resident interview and observations
Resident #46 was interviewed on 1/3/24 at 9:00 a.m. She said she was hungry and wanted food. She said she wanted coffee and something sweet. She said the staff told her no whenever she asked them for food.
At 10:00 a.m. Resident #46 asked for coffee while sitting in the common area of the secure unit, she was told there was none by certified nurse aide (CNA) #4.
-She was not provided with any alternative beverage, nor was coffee provided.
Resident #46 stated she was hungry minutes later and asked if she could have something to eat. Nurse manager (NM) #2 told the resident she would see if anything was available, exited the common area and did not return.
-Resident #46 was not provided food or beverage until 11:30 a.m. when lunch was served.
On 1/4/24 at 9:18 a.m. Resident #46 was sitting in the common area asking the activity assistant (AA) #1 for coffee and a snack. AA #1 told the resident she would be receiving the items momentarily and never did.
At 9:50 a.m. Resident #46 was sitting in the common area asking AA #1 for something to eat. AA #1 told the resident she would be eating soon. A minute later, a second request for something to eat was made by the resident. AA #1 told the resident she would be eating soon.
-Resident #46 was not provided food until 11:30 a.m. when lunch was served.
At 3:30 p.m. Resident #46 was sitting in the common area asking AA #1 for something to eat, AA #1 told the resident she was having dinner in 10 minutes.
-Resident #46 was not provided any food until dinner was served at 4:30 p.m.
On 1/8/24 at 9:41 a.m. Resident # approached licensed practical nurse (LPN) #4 and asked for a snack. LPN #4 said he would look for something and remained sitting. The resident next approached AA #1 and asked for a snack, AA #1 told Resident #46 to wait for lunch.
C. Record review
The activities care plan, initiated on 6/2/22 and revised on 10/25/23, revealed it was important to Resident #46 she had the opportunity of engaging in daily routines that were meaningful relative to her preferences. It indicated the resident would plan and choose to engage in preferred activities. A pertinent intervention revealed Resident #46 enjoyed snacking between meals, always stating she was hungry and she was to be provided snacks by staff.
The body mass index (BMI, measure of body fat based on height and weight) care plan, initiated on 6/1/22 and revised on 11/20/23, revealed Resident #46 had a history of being underweight related to dementia diagnosis with current weight being stable. It indicated the resident would have an optimal goal of weight gain. Pertinent interventions included offering snacks.
III. Resident #134
A. Resident status
Resident #134, age [AGE], was admitted on [DATE]. According to the January 2024 CPO, the diagnoses included Alzheimer's (type of dementia) disease, depression and anxiety.
The 11/20/23 MDS assessment revealed the resident had severe cognitive impairment with a BIMS score of four out of 15. She required partial to moderate assistance with toileting, personal hygiene and dressing and was independent with ambulation.
Resident #134 resided in the secure memory care unit of the facility.
B. Observation
On 1/3/24 at 12:37 p.m. Resident #134 approached CNA #4 asked for coffee and was told there was no more coffee.
-No alternative beverage was offered, no coffee was provided.
On 1/4/24 at 9:50 a.m. Resident #134 asked AA #1 for coffee and something to eat, AA #1 told the resident there was no coffee and she would be eating soon.
-Resident #134 was not provided food or a beverage other than water until 11:30 a.m. when lunch was served.
On 1/8/24 at 10:30 a.m. Resident #134 asked AA #1 for something to eat and was told to wait for lunch.
C. Record review
The activities care plan, initiated on 8/29/23 and revised on 10/26/23, revealed Resident #134 enjoyed having family visits throughout the week, listening to live music, enjoying activities that involve snacks, movies, and some religious groups. It indicated the resident would have opportunities to make decisions/choices related to self-directed involvement in meaningful activities. Pertinent interventions included Resident #134 enjoyed snacking between meals and her preferences were chocolate, soda, and sweets. The resident enjoyed activities involving live music, snacks, celebrations, and watching tv/movies with groups of people.
IV. Additional resident interviews
Resident #19 was interviewed on 1/3/24 at 11:17 a.m. She said her family provided her with snacks. She said the facility did not inform residents of the availability of snacks.
A group of residents (#107, #108, #43, #71, #47, #1, #74, #52, #11, #63 and #127) were interviewed on 1/4/23 at 2:00 p.m.
-Resident #107 said beverages other than water were only offered at meal times.
-Resident #71 said she needed to buy her own snacks, they were not provided by the facility.
-A resident said water was the only beverage available between meals and the only real juice was tomato juice. All the other juices were drinks and not real juice.
V. Staff interviews
AA #1 was interviewed on 1/8/24 at 10:03 a.m. She said she was unsure why Resident #46 and #134 were not provided snacks or beverages, other than water, between meals. She said she did not see snacks or coffee being provided on the secure unit throughout the day. She said she did not provide snacks or beverages other than water because she was not familiar with specific dietary restrictions. She said it would be important for activities staff to know this information about residents they worked with daily.
LPN #4 and social service assistant (SSA) #2 were interviewed on 1/8/24 at 10:22 a.m. LPN #4 said the kitchen provided the memory care unit with two pictures of coffee a day. He said staff did not retrieve more if and when it ran out and residents were provided water throughout the day.
SSA #2 said she was not aware Resident #46 and #134 were not being provided with snacks and coffee per their request.
LPN #2 said he was not aware of dietary restrictions for Resident #46 and #134 from them not being provided snacks and beverages between meals.
CNA #4 was interviewed on 1/8/24 at 10:45 a.m. She said the kitchen staff typically delivered snacks and beverages, including coffee, into the memory care daily. She said if it was not delivered by the kitchen staff by 10:00 a.m. a CNA from the memory care unit should retrieve it.
She said Resident #46 asked for snacks multiple times a day. She said she received a milkshake daily at 3:00 p.m. She said there was no reason why she should not be provided a snack or beverage when requested prior to 3:00 p.m.
She said there was no reason why Resident #134 should not be provided with a snack or beverage when requested.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0943
(Tag F0943)
Could have caused harm · This affected multiple residents
Based on record review and interviews, the facility failed to provide training to their staff that at a minimum educates staff on activities that constitute abuse, neglect, exploitation and misappropr...
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Based on record review and interviews, the facility failed to provide training to their staff that at a minimum educates staff on activities that constitute abuse, neglect, exploitation and misappropriation of resident property as set forth, procedures for reporting incidents of abuse, neglect, exploitation or misappropriation of resident property and resident abuse prevention for 71 of 96 nursing staff.
Specifically, the facility failed to ensure nursing staff including 71 of the facility's hired certified nurse aides (CNA), registered nurses (RN) and licensed practical nurses (LPN) (#2) received annual abuse identification, prevention and reporting training in the past 12 calendar months.
Findings include:
I. Facility policy
The In-Service Training, All Staff policy, revised August 2022, was provided by the clinical nurse consultant (CNC) on 1/9/24 at 4:06 p.m. The policy read in pertinent part: All staff must participate in initial orientation and annual in-service training. Required training topics include the following: Preventing abuse, neglect, exploitation, and misappropriation of resident property including Activities that constitute abuse, neglect, exploitation or misappropriation of resident property; procedures for reporting incidences of abuse, neglect, exploitation or misappropriation of resident property.
The Abuse Prevention policy, effective on 12/31/15, was provided by the nursing home administrator (NHA) on 1/3/24 at 10:36 a.m. It revealed in pertinent part: All employees will receive orientation and ongoing training on abuse prevention and reporting.
Orientation program will include a review of Center's policy on what constitutes abuse, neglect, misappropriation of resident property, how to recognize abuse, appropriate interventions to deal with aggressive and/or catastrophic reactions of residents, how staff should report their knowledge related to allegations without fear of reprisal: and how to recognize signs of burnout, frustration and stress that may lead to abuse.
All employees/caregivers will be oriented to their role in abuse prevention as mandated reporters and that abuse will not be tolerated in this Center.
Bi-annual and as necessary in-service training will be provided for review of Center's policy on abuse prevention and mandated reporting.
III. Staff training records
A request was made for the training records for all nursing staff to show proof that all nursing staff received annual abuse identification, prevention and reporting training.
The facility provided a list of nursing staff who had completed annual abuse training training.
-However, upon review of the staff who participated in abuse training only 25 of the facility's employed nursing staff including CNAs, RNs and LPNs participated in abuse sed training in the last 12 calendar months.
IV. Staff interviews
The nursing home administrator (NHA) was interviewed on 1/10/24 at 4:45 p.m. The NHA said the facility identified there was a there was system break-in ensuring that all nursing staff received all required training including training on dementia care. The NHA said the facility started using an online learning system on 10/1/23 that will track all staff training moving forward. Several staff members need to catch up on past-due training. The new system included alerting the NHA when staff did not complete assigned training sessions so leadership staff could follow up with the staff and staff's manager.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0947
(Tag F0947)
Could have caused harm · This affected multiple residents
Based on interviews and record review, the facility failed to ensure nurse aides received the required number of annual in-service training hours to ensure continued competence for four of five nurse ...
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Based on interviews and record review, the facility failed to ensure nurse aides received the required number of annual in-service training hours to ensure continued competence for four of five nurse aides reviewed.
Specifically, the facility failed to ensure certified nurse aides (CNA) #4, #6, #7 and #8 received 12 hours of continuing education annually.
Cross-reference F943 failure to ensure all staff received training on abuse prevention, identification and reporting.
Cross-reference F949 failure to ensure all clinical staff received training on the topic of dementia managed care.
Findings include:
I. Facility policy and procedure
The In-Service Training, Nurse Aide policy and procedure, revised August 2022, was provided by the corporate nurse consultant (CNC) on 1/10/24 at 1:00 p.m. It revealed in pertinent part, Inservice training is based on the outcome of the annual performance reviews. Annual in-services ensure the continuing competence of nurse aides, are no less than 12 hours per employment year, address areas of weakness as determined by nurse aide performance reviews, address the special needs of the residents as determined by the facility assessment, include training that addresses the care of residents with cognitive impairment and includes training in dementia management and resident abuse prevention. Methods to provide training may include in-person instruction, webinars, supervised practical training, computer-based training, self-directed learning, mentoring and/or coaching. Nurse aide participation in training is documented by the staff development coordinator, or his or her designee and includes the date and time of the training, the topic of the training, the method used for training, the summary of the competency assessment, and the hours of training completed.
II. Record review
Staff annual 12-hour training for the selected nursing staff CNA #4 (hired 9/21/22), CNA #6 (hired 11/3/2020), CNA #7 (hired 10/29/19), CNA #8 (hired 9/6/22) were requested from the nursing home administrator on 1/4/23 at 4:00 p.m.
The facility provided documentation for all staff meetings but was unable to provide documentation to show proof that all CNAs received all required training and received at least 12 hours of annual in-service training.
III. Interview
The nursing home administrator (NHA) was interviewed on 1/10/24 at 4:45 p.m. The NHA said the facility identified there was a gap in ensuring staff received all required training. The NHA said the facility started using an online learning system on 10/1/23 that will track in-service content and time, and all CNA in-services would be managed by the infection preventionist in the future.
IV. Facility follow up
The NHA provided a performance improvement action plan, dated January 2024, on 1/9/24 at 11:01 a.m. The plan documented the facility's observed inaccuracies in completing the required education for employees. Quarterly and/or yearly education fairs will be completed by the director of nursing (DON) or designees. The DON or designee will report progression at the monthly quality assurance meeting for any competency completion issues.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0949
(Tag F0949)
Could have caused harm · This affected multiple residents
Based on interview and record review, the facility failed to develop, implement and maintain an effective training program for all staff, which includes, at a minimum, training on behavioral health ba...
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Based on interview and record review, the facility failed to develop, implement and maintain an effective training program for all staff, which includes, at a minimum, training on behavioral health based on requirements and as outlined in the facility's assessment for 75 out of 96 nursing staff.
Specifically, the facility failed to ensure that all nursing staff including 75 of the facility's hired certified nurse aides (CNAs), registered nurses (RNs) and licensed practical nurses (LPNs) received training on behavioral health issues to include care specific to the individual needs of residents who were diagnosed with dementia and how to promote meaningful activities and dementia specific care that promoted engagement and positive meaningful relationships.
Cross-reference F744 failure to provide dementia-focused care.
Findings include:
I. Facility policy
The In-Service Training, All Staff policy, revised August 2022, was provided by the clinical nurse consultant (CNC) on 1/9/24 at 4:06 p.m. The policy read in pertinent part: All staff must participate in initial orientation and annual in-service training. Required training topics include the following: behavioral health and dementia management.
II. Facility assessment
A review of the facility assessment was updated on 1/2/24 and last reviewed with the quality assessment quality improvement (QAPI) on 11/28/23 revealed that the facility served individuals with psychiatric and mood disorders including residents with dementia and identified the average number of residents with behavioral health need was on average 30 residents on two dementia memory care secured units.
III. Staff training records
A request was made for the facility's training records for all nursing staff to show proof that all nursing staff received annual training for dementia-managed care.
The facility provided a list of nursing staff who had completed annual dementia managed care training.
-However, upon review of the staff who participated in dementia care training only 21 of the facility's employed nursing staff including CNAs, RNs and LPNs participated in a dementia focused training in the last 12 calendar months.
IV. Staff interviews
The nursing home administrator (NHA) was interviewed on 1/10/24 at 4:45 p.m. The NHA said the facility identified there was a there was system break-in ensuring that all nursing staff received all required training including training on dementia care. The NHA said the facility started using an online learning system on 10/1/23 that would track all staff training moving forward. The NHA said that several staff members need to catch up on past-due training. The new system included alerting the NHA when staff did not complete assigned training sessions so leadership staff could follow up with the staff and staff's manager.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observation, record review and staff interview, the facility failed to store, prepare, distribute and serve food in a sanitary manner.
Specifically, the facility failed to:
-Ensure staff wash...
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Based on observation, record review and staff interview, the facility failed to store, prepare, distribute and serve food in a sanitary manner.
Specifically, the facility failed to:
-Ensure staff washed hands and changed single use gloves appropriately while plating and serving resident meals in the main kitchen;
-Ensure food in the walk-in refrigerator and the reach-in refrigerators in the main kitchen, and in two of two resident unit snack refrigerators was labeled and dated with an open date and disposed of timely when past the used by date; and,
-Ensure that expired foods were not served to residents.,
Findings include:
I. Hand hygiene
A. Professional reference
The Colorado Retail Food Regulations, effective 1/1/19, were retrieved 1/11/24 from https://cdphe.colorado.gov/environment/food-regulations. It revealed in pertinent part, Food employees shall clean their hands and exposed portions of their arms as immediately before engaging in food preparation including working with exposed food, clean equipment and utensils, and unwrapped single service and single-use articles and: after touching bare human body parts other than clean hands and clean, exposed portions of arms; after using the toilet room; after coughing, sneezing, using a handkerchief or disposable tissue, using tobacco, eating, or drinking; after handling soiled equipment or utensils; during food preparation, as often as necessary to remove soil and contamination and to prevent cross contamination when changing tasks; when switching between working with raw food and working with ready-to-eat food; before donning gloves to initiate a task that involves working with food; after engaging in other activities that contaminate the hands.
The Food and Drug Administration (FDA) Food Code reviewed 1/18/23 and retrieved 1/11/24 from https://www.fda.gov/food/fda-food-code/food-code-2022, read in pertinent part, If used, single-use gloves shall be used for only one task such as working with ready-to-eat food or with raw animal food, used for no other purpose, and discarded when damaged or soiled, or when interruptions occur in the operation.
B. Facility policy and procedure
The Handwashing/Hand Hygiene policy and procedure, revised October 2023, was provided by the nursing home administrator (NHA) on 1/3/24 at 4:41 p.m. It revealed in pertinent part, This facility considers hand hygiene the primary means to prevent the spread of healthcare-associated infections. All personnel are trained and regularly in-serviced on the importance of hand hygiene in preventing the transmission of healthcare-associated infections. All personnel are expected to adhere to hand hygiene policies and practices to help prevent the spread of infections to other personnel, residents and visitors. Hand hygiene is indicated after contact with blood, body fluids, or contaminated surfaces, immediately after gloves were removed and before performing an aseptic task. Wash hands with soap and water when hands are visibly soiled. The use of gloves does not replace hand washing/hand hygiene.
C. Observations
On 1/3/24 from 9:08 a.m. to 1:15 p.m. , kitchen operations and meal service were observed in the main kitchen. Dietary staff failed to perform hand hygiene correctly by handling ready to eat foods without gloves,while wearing contaminated gloves, and when handling clean tableware and utensils for residents without washing their soiled hands.
At 9:13 a.m. dietary aide (DA) #3, while wearing single use disposable gloves, handled dirty dishes and silverware. After placing dirty silverware into a washing rack, DA #3 pushed the flat dish rack containing the dirty/soiled silverware into the dish machine from the dirty side of the dish room, then pushed a second rack of dirty dishes into the dishwasher. While wearing the same single use gloves used to load the dirty dishes into the dishwasher, DA #3 pulled the two dish racks of clean silverware and dishes from the dish machine on the clean side and handled the clean dishes with dirty gloved hands. DA #3 did remove his contaminated gloves or wash his hands before putting the clean pitchers away on a shelf.
At 11:52 a.m. during meal service cook (CK) #1 touched multiple service items and utensils to assemble residents plates such as a food thermometer, cutting board, and a container a alcohol wipes which were not clean or sanitized previously. CK#1 then was assembling resident meal plates for lunch and utilizing portion utensils to portion food onto the plates and did not wash her hands properly. CK #1 turned and removed two dinner plates from the plate dispenser behind her, while placing her unwashed hands/fingers/thumbs on the eating surface of the plates. CK #1 then plated resident meals on the plates. CK#1 did not wash her hands before touching the center of the plates.
At 11:59 a.m. CK#1 put on single use disposable gloves without first washing her hands. CK #1 handled the outer surface of the gloves with her unwashed hands then used her gloved hands to remove a portion of the lunch entree, chicken fried steak, from a pan in the hot food holding steam table placed on the hot line steam table cutting board. CK#1 then used her right gloved hand to cut the chicken fried steak with a knife, and guided the chicken fried steak with her left hand and the knife in the palm of her right hand and put the chopped pieces of chicken fried steak on a plate to be served to a resident for consumption. CK#1 removed her single used gloves and discarded them in a trash receptacle, washed her hands and returned to the hot line to continue assembling resident meal plates.
At 12:02 p.m. CK#1 lifted her hand toward her mouth and used her tongue to wet her thumb, then used the same thumb to sort resident paper meal tickets. Without performing hand hygiene CK #1 turned and removed two dinner plates from the plate dispenser behind her and set them up to plate meals to be served to residents.
At 12:08 p.m. DA #1 while wearing single use disposable gloves placed two slices of bread on the flat top grill. While wearing the same gloves, DA#1 used tongs and removed three hamburger patties from a pan and placed them on the flat top grill. While wearing the same gloves, DA #1 then removed sliced cheese from a container without a utensil and placed one slice each of cheese on two hamburger patties and one piece of cheese a slice of bread on the flat top grill. DA #1 removed her disposable gloves, discarded them in the trash receptacle and with out performing hand hygiene put on a clean pair of single use disposable gloves. DA #1 then asked the other dietary staff if she was supposed to wear gloves while touching food. DA #4 told DA #1 that if she touched food with her hands she needed to wear gloves. DA #3 did not mention the need to wash her hands before putting on new single use disposable gloves.
At 12:11 p.m., while wearing the same gloves (see above observation), DA #1 placed two individually plastic wrapped peanut butter and jelly sandwiches on a white cutting board. While wearing the same gloves, DA #1 removed the sandwiches from their plastic wrap and after handling the sandwiches she placed the sandwiches on the white cutting board and used a knife to cut each sandwich and picked up the sandwiches with her hands and place each sandwich on a plate. While wearing the same gloves, DA #1 used a spatula to lift a grilled cheese sandwich off the flat top grill and placed it on the white cutting board that the peanut butter and jelly sandwiches were just on with out first washing the cutting board then grabbed three room tray plates and plate bases, cut the grilled cheese sandwich in half and placed the sandwich on a dinner plate. DA #1 then picked up a bag of potato chips and used her same gloved and unwashed hands to grab a hand full of potato chips to place on a residents plate. DA #1 still did not perform hand hygiene or change her used gloves.
While wearing the same gloves, DA #1 used a spatula to lift a hamburger patty off the grill, and holding the bottom of a hamburger bun in her left gloved hand, and placed the patty on the bottom bun. DA #1 set down the spatula and used her gloved hand to pick up and place on top of the residents hamburger patty and place the assembled cheeseburger on a plate. DA #1 then repeated the same process with the second cheeseburger. While still wearing the same pair of gloves, DA #1 again reached inside the bag of potato chips and placed a serving of potato chips on the plate next to the cheeseburgers. DA #1 then placed the plates on the line to be served to the residents. DA #1 removed her gloves, placed them in the trash receptacle and washed her hands.
-DA #1 touched several unsanitary surfaces and touch ready to eat and cooked food that was prepared for resident consumption and each time failed to wash her hands or put on clean gloves after contaminating the single use disposable gloves and before touching ready to eat food.
At 12:14 p.m. CK#1 lifted her hand toward her mouth and used her tongue to wet her thumb, then used the same thumb to sort resident paper meal tickets. Without washing her hands CK #1 picked up six dinner plates from the plate dispenser behind and proceeded to plate residnet meals handling the plate in the process.
At 12:20 p.m. DA #2 was observed assembling a tray of peanut butter and jelly sandwiches. DA #2 assembled 24 sandwiches on a baking pan as follows:
-DA #2 placed 24 pieces of break on a baking sheet. For each slice of bread on the baking sheet, -DA #2 used her left gloved hand to hold a jar of peanut butter while she used her right hand to scoop out peanut butter from the jar. After removing her left hand from holding the jar of peanut butter, DA #2 picked up a piece of bread and spread the peanut butter on the bread, and placed the bread back onto the sheet pan.
DA #2 continued the process for each of the 24 pieces of bread on the baking pan, and did not change gloves or wash her hands in between touching the container of peanut butter and slices of bread with her hands. Since the food containers were not sanitized there was a high potential for cross contamination of pathogens from the container to the resident sandwiches.
At 12:23 p.m., while wearing the same pair of gloves (see above observation) DA #2 placed a bagged loaf of bread on the prep table and opened the bag of bread then picked up the spatula used to spread peanut butter, walked to the two compartment sink, turned on the water faucet with her same gloved hand she rinsed the peanut butter off the spatula but did not wash or sanitize the spatula. DA #2 turned off the water and without removing the used gloves and washing her hands returned to the prep table and removed a slice of bread from the bread bag, used the spatula to scoop out some jelly from the container, and spread jelly onto the slice of bread.
At 12:26 p.m. DA #1 did not perform hand hygiene before putting on a clean pair of disposable gloves and then touched four resident meal tickets that came from the resident floors brought in by nursing staff. While still wearing the same gloves, DA #1 unwrapped a peanut butter and jelly sandwich and placed the sandwich on a white cutting board. While wearing the same gloves DA #1 cut the sandwich and placed the sandwich on a plate. The sandwich was served to a resident. DA #1 failed to wash her hands and put on a clean pair of single use disposable gloves after handling resident meal tickets and before unwrapping and touching a ready to eat sandwich for resident consumption.
At 12:30 p.m. CK #1 sorted through resident meal tickets and then touched her nose with her finger. CK#1 did not wash her hands before picking up a knife to cut a grilled cheese sandwich, and touched the sandwich with the same finger she touched her nose earlier in the observation.
-CK#1 failed to wash her hands after touching meal tickets and her face and putting clean single use disposable gloves and using utensils to handle ready to eat foods meant for resident consumption.
At 12:53 p.m. CK#1 lifted her hand toward her mouth and used her tongue to wet her thumb, then used the same thumb to sort resident paper meal tickets. Without washing her hands CK #1 picked up two dinner plates from the plate dispenser and used portion utensils to assemble resident meal plates. CK #1 turned and removed two additional dinner plates from the plate dispenser behind her to plate additional resident meals.
D. Staff interviews
DA #1 was interviewed on 1/4/24 at 1:30 p.m. DA #1 said she was not a cook but helped make sandwiches on the line during meal service. She said she was unsure if she was supposed to wear gloves before touching food and wanted to make sure she did things correctly.
The nutritional services director (NSD) was interviewed on 1/3/24 at 12:25 p.m The NSD said staff should already know how to handle ready to eat foods properly with gloves and they were trained to do so. The NSD said she spoke to DA #2 and told her the proper procedure for handling ready to eat foods
The infection preventionist (IP) was interviewed 1/9/24 at 11:00 a.m. The IP said she was able to provide a handwashing inservice to the dietary staff after it was identified the dietary staff were not performing hand hygiene correctly and were touching ready to eat foods with gloves used to perform other tasks prior to handling residents ready to eat foods. She said in the future the facility should provide monthly handwashing training for all staff. She said part of the training was glove changes and hand hygiene between touching any surfaces to prevent spread of food born pathogens.
E. Facility follow up
The nursing home administrator (NHA) provided dietary staff an inservices on the topic of cross contamination in the kitchen on 1/4/24 at 4:21 p.m. The in-service education document revealed in pertinent part, staff were to wash hands between touching surfaces, including face or hair. Do not lick hands before touching anything. Do not wear gloves or aprons outside the kitchen
II. Failure to discard expired food
A. Professional reference
The Colorado Department of Public Health and Environment (2019) The Colorado Retail Food Establishment Rules and Regulations, https://cdphe.colorado.gov/environment/food-regulations, retrieved 1/16/24, revealed in pertinent part, Refrigerated, ready-to-eat, time/temperature control for safety food prepared and held in a food establishment for more than 24 hours shall be clearly marked to indicate the date or day by which the food shall be consumed on the premises, sold, or discarded when held at a temperature of 41 degrees fahrenheit (F) or less for a maximum of seven days. The day of preparation shall be counted as day one.
B. Observations
During the initial kitchen tour on 1/3/24 at 8:57 a.m. the following was observed:
-A case of 48 individual sized raspberry peach yogurts in the main kitchen front reach in refrigerator were found with a use by date of 12/31/23.
-A case of 48 individual sized raspberry peach yogurt in the main kitchen walk-in refrigerator were found with a use by date of 12/31/23.
-Three ten pound packages of unfrozen ground beef placed on a large baking sheet in the original packaging were found to be datestamped on each package with a freeze or use by date of 12/8/23. Neither the pan or packaging of ground beef had a pull or thaw on date written on the packaging. It was unknown if the beef had been previously frozen and thawed.
-Cut lettuce stored in a clear plastic pan had no identification label and was not marked with an open date or use by date.
-Sliced fresh tomato in a clear plastic pan that had a an identification label on the lid and a a preparation date of 12/21/23.
-Sliced American cheese in a clear pan had an identification label and a date of 12/13/23
The labels on the ready to eat foods containers, the lettuce, tomato and cheese slices had dates but did not indicate if the date was the production or use by date. The label dates for these ready to eat foods, even if preparation dates, were well past the safe to consume storage dates for the food safety (see professional reference above)
On 1/3/24 at 9:25 a.m. the garden unit resident snack refrigerator was observed to have two individual containers of raspberry peach yogurt with expiration dates of 12/31/23. A 4 ounce (oz) cup labeled peanut butter snack had a use by date of 12/30/23.
-The unit nurse manager (NM) #1 was notified of the expired food and interviewed on 1/3/24 at 9:26 a.m. NM #1 said the yogurt and peanut butter was expired and immediately discarded the two yogurts and peanut butter snack.
On 1/3/24 at 9:29 a.m. the evergreen unit resident snack refrigerator was observed to have six vanilla magic cups supplements in the refrigerator. The magic cups did not have a date marking on the container and the container said to store frozen or in the freezer.
On 1/3/24 at 12:44 p.m. an unidentified dietary staff member opened the reach in refrigerator, removed a container of the expired raspberry peach yogurt from the case. The yogurt had an expiration date of 12/31/23. The staff placed the yogurt on a resident's meal tray and released the tray for delivery to a resident.
The NSD was informed that the yogurt products were expired and then the NSD removed the case of expired raspberry peach yogurt from the reach in refrigerator and discarded the case. Approximately nine individual yogurt containers had already been sent out on resident trays prior to the observation that the cases of yogurt were past their expiration dates.
C. Staff interviews
NM #1 was interviewed on 1/3/24 at 9:25 a.m. NM #1 said the night shift nursing staff was responsible for the cleanliness of the unit refrigerator cleanliness and were also responsible for discarding expired products.
The assistant dining manager (ADM) was interviewed on 1/3/24 at 12:30 p.m. The ADM said the individually sliced lettuce and tomato for the sandwiches were usually prepped ahead of time in bulk instead of prior to each meal service.
-The ADM did not comment to say if that procedure caused any problems or raised any concerns. The ADM was out of the facility and was unavailable for further interview.
The NSD was interviewed on 1/9/24 at 1:00 p.m. The NSD said the ADM usually conducted the daily kitchen walkthrough to check and monitor food labeling for expired products. Compliance was documented on the assigned cleaning log in the pantry and in the walk-in cooler.
The NSD said her guideline was dating and labeling was supposed to be checked for the walk-in cooler task but the cleaning list did not specify what walk-in cooler meant. The NSD said checking for expired products should be done daily by all staff and usually the staff were good at checking for expired products. The NSD said dietary staff should label products with a preparation date and a use by date on the container and discard expired food timely.
The NSD said the ground beef in the walk-in refrigerator did not have a written date of when the meet was pulled out of the freezer and thawed to indicating if it the date of when it was previously frozen before the expiration date.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, s...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of diseases and infection for two out of three units at the facility.
Specifically, the facility failed to:
-Ensure accurate transmission based precaution procedures were followed, including use of isolation signage on resident doors and following proper procedures for donning (put on) personal protective equipment (PPE) prior to entering a resident's room who was COVID-19 positive.
-Ensure housekeeping staff followed appropriate infection control procedures such as hand hygiene and surface disinfectant time adherence.
I. Transmission based precaution and PPE
A. Professional reference
According to the Centers for Disease Control (CDC) Hand Hygiene updated 5/8/23, retrieved on 1/15/24 from: https://www.cdc.gov/coronavirus/2019-ncov/hcp/infection-control-recommendations.html#r2 revealed in part, Healthcare personnel who enter the room of a patient with suspected or confirmed COVID-19 infection should adhere to standard precautions and use a (national institute for occupational safety and health) NIOSH approved particulate respirator with N95 filters or higher, gown, gloves, and eye protection (i.e., goggles or a face shield that covers the front and sides of the face).
According to the Centers for Disease Control (CDC) use personal protective equipment (PPE) when caring for patients with confirmed or suspected COVID-19, updated 6/3/20, retrieved on 1/15/24 from https://www.cdc.gov/coronavirus/2019-ncov/downloads/A_FS_HCP_COVID19_PPE.pdf revealed in part, Before caring for patients with confirmed or suspected COVID-19, healthcare personnel (HCP) must: Receive comprehensive training on when and what PPE is necessary, how to don (put on) and doff (take off) PPE, limitations of PPE, and proper care, maintenance, and disposal of PPE and demonstrate competency in performing appropriate infection control practices and procedures.
Donning (putting on the gear): Identify and gather the proper PPE to don. Perform hand hygiene using hand sanitizer. Put on an isolation gown. Put on N95 filtering respirator or higher (use a facemask if a respirator is not available. Put on a face shield or goggles. Put on gloves. Healthcare workers can now enter patient's room. Doffing (taking off the gear): Remove gloves. Remove the gown. Healthcare worker can now exit patient's room. Perform hand hygiene. Remove face shield or goggles. Remove and discard respirator (or face mask if used). Perform hand hygiene after removing the respirator or facemask.
B. Facility policy and procedure
The COVID-19 policy and procedure, dated June 2023, was provided by the nursing home administrator (NHA) on 1/4/24 at 1:00 p.m. It revealed in pertinent part, COVID PPE for COVID positive residents on transmission based precautions: N95 mask, protective eyewear, gown, gloves with hand hygiene before donning and after doffing gloves upon entry, staff need to perform hand hygiene between residents.
C. Observations
The following observations were made on 1/8/24 at 2:45 p.m:
The following resident rooms had red step- on (hands free) biohazard bins in the hallway outside the doors to resident rooms #702, #801, #813, #902, #907 to collect used and contaminated PPE A green sign on room [ROOM NUMBER] revealed the instruction, Discard trash inside the resident room. Rooms #702, #801, #813, #902 and #907 did not have signs on the resident's door with directions for putting on, taking off or discarding PPE.
The red step on garbage receptacle outside room [ROOM NUMBER], in the hallway had part of a surgical gown hanging outside the lid of the red bin where passerbyers could potentially brush up against it and contaminate themselves. The surgical gown should have been discarded inside the room and placed fully in a biohazard bin. Staff were unable to follow this practice because the biohazard trash container were in the hallway.
At 2:46 p.m. a staff member was observed opening the door to room [ROOM NUMBER] and exiting the room. As the staff member exited the room she was wearing a surgical mask and no other PPE, and did not discard any PPE in the red step bin outside room [ROOM NUMBER] as she left the room
D. Staff interviews
The director of nursing (DON) was interviewed on 1/8/24 at 2:50 p.m. The DON said the red step bins were supposed to be inside the resident's rooms and utilized for discarding PPE worn in the resident's room. The DON said the staff member observed leaving room [ROOM NUMBER] (at 2:46 p.m.) said she did not think she had to put on full PPE (full PPE was , as she was just speaking with the resident inside the resident's room. The DON said staff should put on full PPE to enter a resident's room who tested positive for COVID.
The infection preventionist (IP) was interviewed on 1/9/24 at 11:00 a.m. The IP said The staff member should have worn PPE while in room [ROOM NUMBER] with the resident because the resident tested positive for COVID. The IP said the staff member should have put on PPE before entering the room, and upon leaving the room removed the PPE and discarded the PPE in the red step on bin.
The IP said the red step bins were placed outside the rooms of residents that tested positive for COVID, but should have been placed inside the resident rooms The IP said used PPE was considered trash and should have been discarded inside the room not in the hallway.
E. Facility follow up
The director of nursing (DON) provided an immediate one-to-one staff education and education to the activities department, nursing, therapy, social services, and IDT on 1/8/23 at 4:20 p.m. The immediate education revealed in pertinent part, PPE should be removed and placed in the appropriate receptacle prior to leaving a COVID positive resident's room. Eyewear should also be removed for sanitizing before leaving a COVID positive resident's room. Ensure PPE is fully worn when entering COVID positive resident's rooms.
II. Housekeeping procedures
A. Professional reference
According to the Center for Disease Control (CDC) Hand Hygiene in Healthcare Settings: Patients, retrieved on 12/4/23 from: https://www.cdc.gov/handhygiene/patients/index.html revealed in part, When should you clean your hands: Before preparing or eating food, before touching your eyes, nose, or mouth, before and after changing wound dressings or bandages, after using the restroom, after blowing your nose, coughing, or sneezing; and, after touching hospital surfaces such as bed rails, bedside tables, doorknobs, remote controls, or the phone.
How should you clean your hands: with an alcohol-based hand sanitizer: Put the product on your hands and rub your hands together, cover all surfaces until hands feel dry. This should take around 20 seconds
With soap and water: Wet your hands with warm water. Use liquid soap if possible. Apply a nickel- or quarter-sized amount of soap to your hands. Rub your hands together until the soap forms a lather and then rub all over the top of your hands, in between your fingers and the area around and under the fingernails. Continue rubbing your hands for at least 15 seconds. Rinse your hands well under running water. Dry your hands using a paper towel. Then use a paper towel to turn off the faucet and to open the door if needed.
B. Facility disinfectant product specifications
The Rapid Multi Surface Disinfectant cleaner product specification sheet, dated 2023, was provided by the housekeeping supervisor (HS) on 1/8/23 at 3:30 p.m. It revealed in pertinent part, The hospital disinfection surface contact and kill times were as follows: three to five minutes for Escherichia coli (E. coli) 0157:H7, Listeria and Staphylococcus aureus (MRSA), 30 seconds for norovirus, influenza A and B, rhinovirus, murine norovirus, and hepatitis B and C and 10 seconds for SARS-COV-2.
C. Observations
On 1/3/24 at 9:05 a.m. an unidentified housekeeper (HK) was observed cleaning room [ROOM NUMBER]. The HSK did not change his gloves or engage in hand hygiene throughout the room cleaning. The HK used a disinfectant soaked cloth to clean horizontal surfaces (a bedside table, bathroom countertops and a nightstand). The surface of the items he cleaned were dry and no longer wet within 15 seconds of applying the disinfectant cleaner. The HSKdid not disinfect any high frequency touch areas (call light, light switches, door knobs and handrails). The HK submerged his unwashed hands with used gloves into the mop pad bucket contaminating the freshly prepared floor mopping solution. This he did after using the same gloves to clean multiple potentially contaminated surfaces in two differed resident room area and after cleaning the bathroom. With the same used gloves and unwashed hands the HK touched all items on his cleaning cart contaminating the entire cart. At the end of cleaning the shared resident room the HK removed his soiled gloves handling the outside surface of the used gloves but did not engage in hand hygiene. The staff still not performing hand hygiene proceeded to clean room [ROOM NUMBER].
On 1/3/23 at 9:20 a.m., another unidentified HK was observed approaching the H K in the above observation to remind him to change his gloves throughout the cleaning and to engage in hand hygiene.
On 1/8/24 a continuous observation of housekeeping was made from10:20 a.m. to 11:24 a.m. while housekeeping cleaned resident room [ROOM NUMBER], #304, and #306. HK #1 failed to perform hand hygiene after touching flat mop heads in the cleaning solution and contaminated mop heads throughout the cleaning process. HK#1 also failed to utilize disinfectant for the appropriate surface contact time per the product specifications.
At 10:24 a.m. HK #1 exited room [ROOM NUMBER], removed her disposable gloves and discarded them in the trash bag on the housekeeping cart. With bare hands, HK #1 removed a clean, wet flat mop head from a bucket on the cart, connected the mop head to the mop handle and began mopping the floor of room [ROOM NUMBER]. While mopping, HK #1 stopped to pick up a ketchup bottle and placed it on a resident's bedside table. HK #1 did not wash her hands or perform hand hygiene before picking up the ketchup bottle.
While cleaning room [ROOM NUMBER] HK#1 failed to perform hand hygiene after having hand contact with the contaminated mop heads and before touching items in the residents room, and failed to use a rapid multi surface disinfectant cleaner for the appropriate dwell time as indicated in the product specifications.
At 10:54 a.m. outside room [ROOM NUMBER] HK#1 picked up a dry towel and dipped the towel into the bucket of rapid multi surface disinfectant cleaner on the housekeeping cart. HK #1 used the towel in room [ROOM NUMBER] to wipe off a bedside table, nightstand, and dresser. HK#1 removed her gloves, used antibacterial hand rub (abhr) and donned new gloves. After donning new gloves, HK#1 dipped a clean dry towel into the disinfectant cleaner and wiped off the door, door handle and back of the bathroom door and handrails.The disinfectant dried on the surface of the furniture, doors and rails in approximately15 seconds and not the three to five minutes as recommended in the product specifications.
Continuing to clean room [ROOM NUMBER], HK#1 removed a clean, wet flat mop head from a bucket on the cart with her bare hands, connected the mop head to the mop handle and mopped the left half of the residents room. HK#1 removed the used flat mop head from the mop handle with her bare hands and placed it in the used mop head bag. HK#1 removed a clean, wet flat mop head from a bucket and connected it to the mop handle and mopped the right half of the residents' room. While mopping the right half of the room, HK #1 moved a privacy curtain to the side with her hand twice. As HK#1 mopped in the direction of the door she then moved the door to the room so she could mop under it. HK #1 then removed the used flat mop head from the mop handle and placed it in the used mop head bag. HK#1 did not perform hand hygiene, and turned off the light switch to the residents room and placed a wet floor sign in front of the door.
At 11:07 HK #1 began cleaning room [ROOM NUMBER]. HK #1 picked up a clean dry towel, dipped it in the bucket of disinfectant, squeezed out the excess and began wiping a well, light switch, and end of a bed and bedside table on the left side of the room. The disinfectant on the surface dried in less than 15 seconds. HK #1 removed her gloves, performed hand hygiene and donned new gloves. HK #1 then cleaned the right side of room [ROOM NUMBER] with the same disinfectant. The disinfectant was dried on the surface of the furniture and items cleaned within 15 seconds.
At 11:19 a.m. HK #1 removed a clean, wet flat mop head from a bucket with her bare hands, connected it to a mop handle and began mopping the bathroom floor in room [ROOM NUMBER]. When she finished mopping the bathroom, HK#1 turned off the bathroom light with her bare hand, removed the used wet mop head from the mop handle and placed it in the used mop head bag. HK#1 then removed a clean, wet flat mop head, connected it to the mop handle and began mopping the left side of the residents room. HK #1 then removed the used flat mop head from the mop handle and discarded the used mop head. HK #1 removed a clean, wet flat mop head from a bucket with her bare hands, connected it to a mop handle and began mopping the right side of the residents room. HK #1 then removed the used flat mop head from the mop handle and discarded the used mop head. HK #1 then retrieved the wet floor sign from the doorway of the #304 and placed it in front of room [ROOM NUMBER]'s doorway. HK#1 then used the broom and dustpan to sweep up the small items in the doorway left from using the flat mop. When she finished HK#1 placed the broom and dustpan back on the housekeeping cart. HK #1 did not perform hand hygiene while mopping and sweeping room [ROOM NUMBER].
D. Staff interviews
HK #1 was interviewed on 1/8/24 at 11:20 a.m. HK #1 said the rapid multi surface disinfectant cleaner might not have a specific contact time. HK #1 said the disinfectant was for handles, doors and all surfaces in the resident rooms.
The housekeeping assistant manager (HKAM) was interviewed on 1/8/24 at 3:30 p.m. The HKAM said the rapid multi surface disinfectant cleaner had a three second contact time. The HKAM said she was familiar with the product specification sheet for the disinfectant and the HS told her the disinfectant had a three second contact time.
The NHA was interviewed on 1/9/24 at 9:19 a.m. The NHA said an inservice was completed for the sanitation chemicals used in housekeeping but he was not sure what contact time the facility should use. The NHA said he was why the housekeeping staff were using the incorrect contact time for the disinfectant.
The infection preventionist (IP) was interviewed on 1/9/24 at 11:07 a.m. The IP said she told facility staff to utilize 3-5 minute contact time with the disinfectant because it covered everything like viruses and bacteria.
E. Facility follow up
The NHA provided a housekeeping and laundry inservice on 1/9/24 at 9:20 a.m. It revealed in pertinent part, A three to five minute dwell time is used at the facility because it kills things bacteria and viruses. To mop, you will need three flat mops. Put the dirty mop head in the dirty bin. Take gloves off and sanitize your hands and put on clean gloves.
The corporate nurse consultant (CNC) provided a dwell times staff education on 1/9/24 at 11:00 a.m. It revealed in pertinent part, Members of the interdisciplinary team (IDT) met to discuss the current chemicals being used to disinfect surfaces in the facility along with the appropriate dwell times. The team decided that using the dwell time of three to five minutes would be used because it offers the most coverage.
Participants included the medical director, NHA, director of nursing (DON), housekeeping supervisor, and CNC.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Room Equipment
(Tag F0908)
Could have caused harm · This affected most or all residents
Based on observation, record review and staff interviews, the facility failed to ensure essential laundry dryer equipment was in safe working order in the facility laundry room.
Specifically, the faci...
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Based on observation, record review and staff interviews, the facility failed to ensure essential laundry dryer equipment was in safe working order in the facility laundry room.
Specifically, the facility failed to keep the dryer lint filters and compartments cleaned and without lint building up in three of three facility dryers.
Findings include:
I. Professional reference
According to the US Department of Labor Occupational Safety NS Health Administration (OSHA), Laundry: Fire Hazards, 2023, retrieved 1/15/24 online form https://www.osha.gov/etools/hospitals/laundry/fire-hazards, Lint build-up on ceilings and other surfaces can increase the risk of fire. Lint build-up in lint traps within dryers can also be a hazard. It is important that employers implement a fire prevention plan in the laundry because of the fire hazards. Routine cleaning surfaces of lint and emptying of lint traps: Fire prevention plan: The purpose of a fire prevention plan is to prevent a fire from occurring.
II. Dryer vent system observations
On 1/8/24 at 3:00 p.m., the laundry room's three industrial dryers were observed. All three dryers contained a single lint screen inside a lint trap compartment under the dryer. Each of the three lint screens had lint build-up around the edges of the lint screen.
Inside the first dryer lint buildup was observed along the entire back bottom edge of the dryer next to the lint compartment trap where there was a clump of lint buildup approximately six inches thick. There was a heavy layer of lint built up next to the vent openings and the lint trap compartments had a buildup of gray lint approximately half an inch thick with small pieces of white debris and fabric string. There were three smaller clumps of lint buildup present on the bottom of the lint trap compartment.
Lint buildup was observed in the remaining two dryer lint trap compartments as well as at back along the bottom edges of the lint compartment.
III. Interviews
The housekeeping assistant manager (HKAM) was interviewed on 1/8/24 at 3:15 p.m She said the dryers' lint traps were supposed to be cleaned after each load of laundry.
The housekeeping supervisor (HKS) and maintenance director (MTD) were interviewed on 1/8/24 at 4:30 p.m. The MTD said an outside company cleaned the ducts for the dryer externally but did not clean the lint trap compartments inside the building, staff were responsible for cleaning the lint traps inside of the dryer.
The HKS said the facility used to have a vacuum to clean under the dryer and in the lint trap compartments. The HKS said the staff used a broom to sweep out the lint and the HKS said the lint trap compartment needed additional cleaning. The HKS said the lint build-up could be a fire hazard and cleaning helped the dryer function better if staff would clean the lint from the dryer lint trap compartments.
The nursing home administrator (NHA) was interviewed on 1/8/24 at 5:00 p.m. The NHA said the staff in housekeeping and laundry would have an in-service on how and when to clean the lint traps and compartments under the dryers. He said the facility had a vacuum in the building that could be used to clean the lint trap compartments and was taken to the laundry room. He said the facility would implement a daily audit to check the lint trap compartments and vents.
IV. Facility follow-up
The NHA provided documentation of an in-service training and education on dryer vents presented to the environmental services and housekeeping staff on 1/9/24 at 9:20 a.m. It revealed in pertinent part, Dryers run hot and lint is highly flammable which makes for a dangerous combination if you don't clean your dryer vent. A clogged vent means a less efficient drying cycle. The purpose of the dryer vent is to release moisture and hot air outside. Moisture can sometimes create wet spots inside the tube. Built-up lint can get caught in these wet spots and create mold. The dryer will be cleaned daily every two hours, no exceptions.