SKYLAKE POST ACUTE

12080 BELLAIRE WY, THORNTON, CO 80241 (303) 450-2700
For profit - Limited Liability company 242 Beds PACS GROUP Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
11/100
#202 of 208 in CO
Last Inspection: January 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

SkyLake Post Acute has received a Trust Grade of F, indicating significant concerns about the quality of care provided. Ranked #202 out of 208 facilities in Colorado, they are in the bottom half of all nursing homes in the state and last in Adams County at #14 of 14. The facility shows some signs of improvement, with issues decreasing from 22 in 2024 to just 1 in 2025, but there have still been critical failures, including not protecting residents from abuse and neglect and failing to establish necessary hospital transfer agreements. Staffing is rated average with a turnover rate of 42%, which is below the state average, and while there is good RN coverage, the facility has $25,572 in fines, indicating some compliance issues. Overall, while there are some strengths in staffing and a trend towards improvement, the serious incidents and overall low ratings raise concerns for families considering this nursing home for their loved ones.

Trust Score
F
11/100
In Colorado
#202/208
Bottom 3%
Safety Record
High Risk
Review needed
Inspections
Getting Better
22 → 1 violations
Staff Stability
○ Average
42% turnover. Near Colorado's 48% average. Typical for the industry.
Penalties
✓ Good
$25,572 in fines. Lower than most Colorado facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 35 minutes of Registered Nurse (RN) attention daily — about average for Colorado. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
35 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★★☆
4.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 22 issues
2025: 1 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (42%)

    6 points below Colorado average of 48%

Facility shows strength in quality measures, fire safety.

The Bad

1-Star Overall Rating

Below Colorado average (3.1)

Significant quality concerns identified by CMS

Staff Turnover: 42%

Near Colorado avg (46%)

Typical for the industry

Federal Fines: $25,572

Below median ($33,413)

Moderate penalties - review what triggered them

Chain: PACS GROUP

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 35 deficiencies on record

2 life-threatening
May 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and ...

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Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of diseases and infection. Specifically, the facility failed to: -Ensure staff wore the appropriate personal protective equipment (PPE) when providing direct care to a resident who was on enhanced barrier precautions (EBP); and, -Follow appropriate infection control measures during wound care. Findings include: I. PPE failures A. Facility policy and procedure The Enhanced Barrier Precautions policy, undated, was provided by the director of nursing (DON) on 5/7/25 at 9:20 a.m. It read in pertinent part, Enhanced barrier precautions refer to the use of gown and gloves for use during high-contact resident care activities for residents known to be colonized of infected with a multi-drug resistant organism (MDRO) as well as those at increased risk of MDRO acquisition. High-contact resident care activities include: dressing, bathing, transferring, providing hygiene, changing linens, changing briefs or assisting with toileting; device care or use and wound care. B. Observations On 5/6/25 at 10:26 a.m. an unidentified certified nurse aide (CNA) changed and repositioned Resident #1. The unidentified CNA was wearing gloves, but did not have a gown on. Resident #1's door had a sign on it that indicated Resident #1 was on r EBP. The unidentified CNA failed to wear a gown when providing direct care to Resident #1. On 5/7/25 at 9:10 a.m. licensed practical nurse (LPN) #1 and LPN #2 provided wound care and repositioned Resident #1 with gloves on. -LPN #1 and LPN #2 failed to put on a gown when providing direct care to Resident #1. C. Staff interviews The DON was interviewed on 5/7/25 at 10:40 a.m. The DON said when a staff member was providing direct care to a resident who was on EBP, the staff member needed to wear gloves and a gown. II. Wound care failures A. Observations LPN #1 and LPN #2 were observed performing wound care for Resident #1 on 5/7/25 at 9:10 a.m. The following was observed: LPN #2 took a pair of scissors out of her pocket and cut a piece of calcium alginate (wound dressing) and returned the scissors to her pocket. -LPN #2 did not sanitize the scissors prior to cutting the piece of calcium alginate. LPN #1 pulled a retractable tape measure out of his fanny pack and measured an open area on Resident #1's buttock that had blood on it. He touched Resident #1's skin with the tape measure. He then pushed a button which caused the tape measure to retract and returned it to his fanny pack. -LPN #1 did not sanitize the retractable tape measure before or after using it. LPN #2 retrieved wound care supplies and placed them directly on Resident #1's nightstand. Resident #1's nightstand had Resident #1's personal items on it. -LPN #2 did not have a clean working surface before completing wound care. C. Staff interviews The wound care nurse (WCN) was interviewed on 5/7/25 at 10:12 a.m. The WCN said each resident had their own wound care bag, which included scissors, dressings and wound cleansers to prevent the spread of infections. The WCN said a clean work area was important for infection control and preventing wound contamination. The DON was interviewed on 5/7/25 at 10:40 a.m. The DON said each resident had a bag of wound care supplies that were specific to the resident and the scissors needed to be in the bag for the resident to prevent cross-contamination. The DON was interviewed on 5/7/25 at 10:40 a.m. The DON said the nurse needed to place the wound care supplies on a clean area. The DON said LPN #2 should have placed the materials on a disposable chuck (absorbent pads).
Jun 2024 5 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to protect and keep residents safe from abuse and neglect for two (#2...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to protect and keep residents safe from abuse and neglect for two (#2 and #11) of three residents reviewed for abuse out of 16 sample residents. A review of resident records and interviews with staff revealed the facility failed to take steps to develop and implement effective interventions to create an environment in the memory care-secure unit that protected residents from resident-to-resident abuse. RESIDENTS #6 AND #2 On 4/8/24, Resident #6 was admitted to the facility's memory care-secured unit. It was known to the facility, before the resident's admission, that he was displaying an increase in unsafe wandering and physical and verbal aggression toward other residents at the facility where he had previously resided. Resident #6 was discharged from his previous facility to the hospital due to his aggressive behaviors and remained at the hospital waiting until another long-term care facility placement could be obtained. A pre-admission long-term care (LTC) level of care eligibility assessment completed on 3/27/24 at the hospital documented Resident #6 exhibited inappropriate behaviors that put himself and others at risk and he frequently required more than verbal redirection to interrupt inappropriate behaviors. During the admission process, the facility failed to fully assess Resident #6's care needs and develop and implement a behavioral management care plan with interventions to monitor his behavior through his transition and adjustment to the facility's secured memory care unit and to prevent Resident #6 from being aggressive towards other residents residing in the facility. Additionally, the facility failed to inform the facility staff about the resident's history and increasing aggressions that led to his discharge from the previous facility where he had resided. In the first 48 hours of Resident #6's stay in the memory care unit, staff did not identify the resident's behaviors were becoming more aggressive. There was no reassessment of Resident #6's care needs despite staff observing changes in his demeanor from being extremely polite and asking for permission to do things, to wandering the unit and engaging in aggressive behaviors, which included rude mocking and bullying towards the unit's other residents. On 4/10/24 at approximately 5:00 p.m., Resident #2 was in her bed for the night. Licensed practical nurse (LPN) #1 heard moaning noises and a second person making mocking noises following each of Resident #2's moans. LPN #1 went to check on the resident and discovered Resident #6 on top of Resident #2 punching her in the face several times with a closed fist. LPN #1 called for additional staff assistance to separate the residents. Resident #2 suffered severe injuries to her face and body as a result of the physical assault. Because the staff did not have a full history of Resident #6 behavior or assess the resident's care needs and develop a behavior-focused care plan with interventions to monitor and treat potential aggressive behaviors, they failed to monitor Resident #6's activities closely enough to prevent him from physically assaulting Resident #2 who was incapable of protecting herself. As a result of the facility's failures, Resident #2 suffered significant facial trauma, including a subdural hematoma (pooling of blood between the brain and its outermost covering), left frontal scalp hematoma (pooling of blood outside of a blood vessel and under the skin), frontal process of the maxilla (upper jaw) fractures, nasal septum (cartilage between the right and left nostril) fractures, hemorrhaging of the right parietal gland (gland located on each side of the face just below the ears), left periorbital (area around the eye) soft tissue hematoma and bilateral sacral (the bone located at the base of the spine) fractures. Resident #2's injuries required hospitalization and ongoing monitoring of her injuries. Although Resident #6 was discharged from the facility on 4/10/24 due to the incident involving Resident #2, record review and interview revealed the facility failed to identify and correct gaps in its screening and admission process. Specifically, the facility failed to consider and implement practices to obtain and communicate information that would ensure an admission was safe and appropriate for the newly admitted residents and residents who were already settled in the facility. Further, the facility failed to consider and implement practices to screen prospective residents with behavioral needs to ensure the facility could provide care as identified during the screening assessment. The facility's failures in its screening and admission process and the communication to staff of the information obtained during this process created a situation of immediate jeopardy with the potential for serious harm to other residents residing in the facility's memory care-secured unit. RESIDENTS #5 AND #11 Record review revealed the facility failed to take sufficient steps to prevent Resident #5 from physically abusing Resident #11 who Resident #5 hit when Resident #11 wandered into Resident #5's room. Resident #11 sustained a bloody nose and cuts to his face. Findings include: I. Immediate jeopardy A. Findings of immediate jeopardy A review of resident records and interviews with staff revealed the facility failed to take steps to develop and implement effective interventions to create an environment in the memory care-secure unit that protected residents from resident-to-resident abuse. On 4/8/24 Resident #6 was admitted to the facility's memory care-secured unit. It was known to the facility, before the resident's admission, that he was displaying an increase in unsafe wandering and physical and verbal aggression toward other residents at the facility where he had previously resided. Resident #6 was discharged from his previous facility to the hospital due to his aggressive behaviors and remained at the hospital until placement in another facility could be obtained. A pre-admission long-term care (LTC) level of care eligibility assessment completed on 3/27/24 at the hospital documented Resident #6 exhibited inappropriate behaviors that put himself and others at risk and he frequently required more than verbal redirection to interrupt inappropriate behaviors. During the admission process, the facility failed to fully assess Resident #6's care needs and develop and implement a behavioral management care plan with interventions to monitor his behavior through his transition and adjustment to the facility's secured memory care unit, and to prevent Resident #6 from being aggressive towards other residents residing in the facility. Additionally, the facility failed to inform the facility staff about the resident's history and increasing aggression that led to his discharge from the previous facility. In the first 48 hours of Resident #6's stay in the memory care unit, staff did not identify that the resident's behaviors were becoming more aggressive. There was no reassessment of Resident #6's care needs despite staff observing changes in his demeanor from being extremely polite and asking for permission to do things, to wandering the unit and engaging in aggressive behaviors, including rude mocking and bullying towards the unit's other residents. On 4/10/24 at approximately 5:00 p.m., Resident #2 was in her bed for the night. Licensed practical nurse (LPN) #1 heard moaning noises and a second person making mocking noises following each of Resident #2s moans. LPN #1 went to check on the residents and discovered Resident #6 on top of Resident #2 punching her in the face with a closed fist. LPN #1 separated the residents. Resident #2 suffered severe injuries to her face and body as a result of the physical assault she endured. Because the staff did not have a full history of Resident #6 or a care plan with interventions to monitor and treat potential aggressive behaviors, they did not monitor Resident #6's activities closely enough to prevent him from physically assaulting Resident #2 who was incapable of protecting herself. As a result of the facility's failures, Resident #2 suffered significant facial trauma, including a subdural hematoma (pooling of blood between the brain and its outermost covering), left frontal scalp hematoma (pooling of blood outside of a blood vessel and under the skin), frontal process of the maxilla (upper jaw) fractures, nasal septum (cartilage between the right and left nostril) fractures, hemorrhaging of the right parietal gland (gland located on each side of the face just below the ears), left periorbital (area around the eye) soft tissue hematoma and bilateral sacral (the bone located at the base of the spine) fractures. Resident #2's injuries required hospitalization and ongoing monitoring of her injuries. Although Resident #6 was discharged from the facility on 4/10/24 due to the incident with Resident #2, record review and interviews revealed the facility failed to identify and correct gaps in its screening and admission process. Specifically, the facility failed to consider and implement practices to obtain and communicate information that would ensure an admission was safe and appropriate for the newly admitted residents and residents who were already settled in the facility. Further, the facility failed to consider and implement practices to screen prospective residents with behavioral needs to ensure the facility could provide care as identified during the screening assessment. The facility's failures in its screening and admission process and the communication to staff of the information obtained during this process created a situation of immediate jeopardy with the potential for serious harm to other residents residing in the facility's memory care-secured unit. B. Facility notice of immediate jeopardy On 6/13/24 at 4:15 p.m., the director of nursing (DON) and corporate nurse consultant (CNC) #1 were notified the facility's failure to ensure its new resident admission screening process was effective and created an environment in the memory care-secure unit that protected residents from resident-to-resident abuse, created a situation of immediate jeopardy with the potential for serious harm if not immediately corrected. C. Plan to remove immediate jeopardy On 6/14/24 at 2:36 p.m., CNC #1 and the DON presented the following plan to address the immediate jeopardy situation. It read in pertinent part: Plan to remove Immediate Jeopardy Immediate Action Done Resident# 6 was discharged from the facility. On 6/13/24, Resident #5 was placed on one-to-one monitoring. Will continue one-to-one support and will review with the interdisciplinary team (IDT) team on 6/18/24. The facility will hold admissions until it can review the pre-admission screening tool for residents with known behaviors. Once the review is completed, an ad hoc (done for a particular purpose) quality assurance performance improvement (QAPI) meeting will be held. The abuse policy was reviewed on 6/13/24. On 6/14/24, the nurse practice educator (NPE)/designee educated all staff on the facility abuse policy. Staff not educated on this date will be educated prior to their next shift. On 6/14/24, facility management staff reviewed the facility assessment on staffing and skills to care for residents with behaviors. Plan: Beginning 6/14/24, the facility revised its pre-admission screening intake form to include a history of behaviors and supervision needs by the admissions director. This will be an ongoing process. The admission team will review electronic records and utilize the pre-admission screening tool. Pre-admission screening forms will be reviewed with nursing, social services, and administration to determine if the facility can meet the needs of residents based on the screening process or if additional information is needed to decide. On 6/14/24, the director of nursing educated the admissions team on the pre-admission screening tool and process. Beginning 6/14/24, residents in the memory support unit will be reviewed by social services and/or nursing/designee for behaviors, wandering, current interventions, and their care plan related to behaviors. This review will be completed by 6/21/24. Upon completion of the review, staff who are assigned to the memory support unit will be trained in specific resident care needs. The training will be completed prior to their next assigned shift. Any admission to the memory support unit will be reviewed by social services and nursing to enter behavior tracking and a baseline care plan to meet the resident's needs. The facility assessment was reviewed and revised to include staffing levels for all departments in the memory support unit. New hires will receive education on abuse prevention and de-escalating behaviors during onboarding by the NPE (nurse practice educator). The nursing home administrator (NHA) will implement a review with the quality assurance performance improvement (QAPI) committee to review and interpret all abuse findings. All audit findings will be reviewed at the monthly meeting for at least three months or until the compliance pattern is maintained. D. Removal of immediate jeopardy On 6/14/24 at 3:30 p.m., the DON and CNC #1 were notified that the facility's plan to remove the immediate jeopardy was accepted based on the facility's plan to implement the measures above. However, the deficient practice remained at a G level, isolated, actual harm. II. Facility policy and procedure The Abuse, Neglect, Exploitation or Misappropriation Prevention Program policy, revised April 2021, was received from the DON on 6/14/24 at 10:30 a.m. The policy read in pertinent part, Residents have the right to be free from abuse. Protect residents from abuse, neglect, exploitation or misappropriation of property by anyone including, but not necessarily limited to, facility staff and other residents. Establish and maintain a culture of compassion and caring for all residents and particularly those with behavioral, cognitive or emotional problems. Provide staff orientation and training/orientation programs that include topics such as abuse prevention, identification and responding to abuse, stress management, and handling verbally or physically aggressive resident behavior. Implement measures to address factors that may lead to abusive situations, for example: -Adequately prepare staff for caregivers' responsibilities; -Provide staff with the opportunity to express challenges related to their job and work environment without reprimand or retaliation; -Instruct staff regarding appropriate ways to address interpersonal conflicts; and, -Help staff understand how cultural, religious and ethnic differences can lead to misunderstanding and conflicts. III. Resident-to-resident physical abuse between Resident #6 and Resident #2 A. Resident #2 (victim) 1. Resident status Resident #2, age [AGE], was admitted on [DATE]. According to the June 2024 computerized physician orders (CPO), diagnoses included dementia without behavioral disturbance, depression, and disorder of bone density. The 4/25/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment and was unable to complete the brief interview for mental status (BIMS). The resident had short and long-term memory problems and was unable to recall staff names or faces, the location of her room, and was unaware she was in a nursing home facility. The resident had unclear speech and only sometimes understood conversations and responded only to direct communication. The resident was dependent on staff for bed mobility, toilet use, and transfers and was unable to walk. 2. Record review A hospital service report, dated 4/11/24, documented Resident #2 presented to the emergency room (ER) on 4/10/24 via EMS (emergency medical services) for evaluation after she sustained an assault. The resident was residing at a memory care facility when a staff member found the patient in her bed with another patient on top of her and hitting her in the face with a closed fist. Per EMS, staff denied any loss of consciousness and stated she was nonverbal at baseline. Imaging was obtained by the ER provider with findings of a subdural hematoma, bilateral sacral fractures, frontal processes of maxilla and nasal septum fracture, injury to the right parotid gland, facial and left periorbital soft tissue hematomas. The ER provider consulted neurosurgery who recommended the resident be admitted to the floor. Facial trauma was also consulted by the ER provider. The ER provider consulted trauma surgery services for admission and medical management. Resident #2 discharged from the hospital on 4/12/24 with a referral to see a neurosurgeon within two weeks of discharge. She was to follow up with facial trauma specialist as needed and follow up with her primary care physician in one week for further medical management and refill of medications. A nurse practitioner exam note dated 4/29/24 documented Resident #2 had increased weakness since she was assaulted, per reports from nursing staff. The resident used to feed herself and was now requiring assistance with meals. The resident was previously a two-person assist for transfers and was now requiring the use of a sit-to-stand lift for transfers. A neurosurgical consult follow-up dated 5/7/24 documented the subdural hematoma collections had resolved with no increase in intracranial hemorrhaging and further treatment was not warranted. B. Resident #6 (assailant) 1. Resident status Resident #6, age [AGE], was admitted on [DATE] and discharged to the hospital on 4/10/24. According to the April 2024 CPO, diagnoses included cerebral palsy, dementia, and major depression. The 4/10/24 discharge MDS assessment revealed the resident needed partial to moderate assistance with toileting hygiene; putting on and taking off footwear; and with dressing and grooming. He was independent with chair-to-chair transfers, rolling left to right, sitting, and lying down. The resident was able to walk short distances but was using a manual wheelchair to get around. The assessment documented the resident was prescribed antipsychotic and antidepressant medications. 2. Record review A hospital admission summary dated [DATE] documented Resident #6 had a pertinent history of dementia with behavioral disturbance and presented to the hospital for chief complaints of agitation. The patient was at an assisted living memory care facility (facility name) where, according to EMS, he had attacked people in the past. Per EMS, they were called because he was in the common area and was screaming and inconsolable. A referral for placement dated 3/21/24 documented Resident #6 presented to the emergency ER on [DATE] for agitation. The facility where he lived was unable to handle him anymore. The facility would not take the resident back due to his behavior and he has been in the ER awaiting placement. The resident would be very difficult to place given his history of aggression/agitation. While in the hospital, Resident #6 was prescribed the following psychotropic medications: Escitalopram oxalate (Lexapro) (an antidepressant medication) tablet 20 milligrams (mg) daily for depression and anxiety, ordered 3/17/24. Risperidone (an atypical antipsychotic medication) tablet 0.5 mg two times a day for agitation, ordered 3/16/24. Trazodone (Desyrel) (a medication used for major depressive disorder) tablet 150 mg at bedtime for sleep, ordered 3/16/24. Quetiapine (Seroquel) (an antipsychotic medication) tablet 25 mg two times a day as needed for delirium or agitation, ordered 3/21/24. The medication was given during the resident's stay in the hospital. A LTC (long-term care) level of care eligibility assessment for Resident #6, dated 3/27/24, revealed the resident exhibited inappropriate behaviors that put himself, others, or property at risk and he frequently required more than verbal redirection to interrupt inappropriate behaviors. Resident #6 was assessed to be delusional with mood instability. He needed supervision due to aggressive behavior, agitation, disruption to others, impaired judgment, need for medication management, memory impairment, verbal abusiveness, and wandering behaviors. Per Resident #6's court-appointed guardian, the resident was asked to leave the memory center where he was living due to yelling, screaming outbursts, and hitting other residents and staff with his walker. The guardian reported the behaviors tended to happen in the late afternoon or early evening, and there were no known prompts for behaviors. Resident #6 could not verbalize when he was upset or identify why he was upset. Resident #6's baseline care plan, dated 4/10/24, revealed the resident was alert and oriented to self and needed cueing and prompts to complete activities of daily living. Resident #6's comprehensive care plan, initiated on 4/10/24, documented the resident was able to make his needs and preferences known. He was pleasant and cooperative. He used a wheelchair and could self-propel. His vision and hearing were adequate. He enjoyed watching television, listening to music, playing the harmonica, having conversations with staff, and napping. He passively participated in most scheduled activities. -Neither care plan included a behavior management focus or interventions to manage Resident #6's aggressive behaviors. A social services note dated 4/10/24 at 4:30 p.m. revealed Resident #6 was starting to show aggressive behaviors similar to behaviors he was displaying at his previous facility when he was discharged . The note documented that when Resident #6 was eating, he would wheel himself away from the table and run his wheelchair into other residents who were standing or passing nearby and he had to be redirected to the dining room table. C. Facility investigation of the incident between Resident #2 and Resident #6 A facility physical abuse investigation dated 4/10/24 revealed that on 4/9/24 at approximately 5:38 p.m., licensed practical nurse (LPN) #1 discovered Resident #6 on top of Resident #2 punching her in the face with a closed fist. Resident #6 was using his bodyweight to pin Resident #2's arms down while using his right hand to hit her in the face. LPN #1 called for help and staff separated the residents. Immediately following the incident, Resident #2 presented with labored breathing and hyperventilation, repeated troubled calling out, loud moaning, groaning and crying, facial grimacing, rigidity, clenched fists, knees pulling up, pulling and pushing staff away, and striking out. The resident was inconsolable. Resident #2 showed signs of being in pain and had observable abrasions, lacerations, skin tears, and discoloration on her body. Resident #6 had no observable injuries. Emergency medical services (EMS) were called and Resident #2 was sent to the emergency room to be assessed for trauma and injuries. Resident #6 was sent out to the hospital for assessment and monitoring due to his aggressive behaviors. Staff witness statements Certified nurse aide (CNA) #1 was interviewed on 4/10/24 following the resident-to-resident physical assault. CNA #1 said she heard LPN #1 yelling for help. CNA #1 said she ran to the area of the call for help and encountered LPN #1 in the hall. LPN #1 instructed CNA #1 to respond to Resident #2's room to help. Upon entering Resident #2's room, CNA#1 observed Resident #6 punching Resident #2 in the face. Resident #6 would not stop. CNA #1 said CNA #2 arrived at the room and they pulled Resident #6 off Resident #2 by the back of his shirt and dragged him to the floor and out into the hall because he was hitting them as well. CNA #1 said Resident #6 was physically and verbally aggressive toward the staff intervening to stop the assault. CNA #2 was interviewed on 4/10/24 following the resident-to-resident physical assault. CNA #2 said between 4:30 p.m. and 5:00 p.m., she was in the other hallway assisting a resident to eat dinner when she heard LPN #1 yelling for help. CNA #2 said she responded immediately and witnessed Resident #6 punching Resident #2 nonstop in the face. She and another CNA (CNA #1) who responded to the call for help had to pull Resident #6 off of Resident #2 to get him to stop punching her. LPN #4 was interviewed on 4/10/24 following the resident-to-resident physical assault. LPN #4 said he was called to Resident #2's room to assist with Resident #6. LPN #4 said he arrived at Resident #2's room and saw Resident #6 on the floor in the hall sitting on the floor scooting back towards Resident #2's room. Resident #6 was redirected away from Resident #2's room. LPN #4 said Resident #6 had blood on his hands and Resident #2, still in bed, had blood on her face and her bed linens and her face had visible signs of swelling. LPN #4 said Resident #6 was starting to get physically aggressive with other residents in the common area. LPN #4 said he had to shield the other residents from Resident #6's physical aggression. Resident #6 then directed his aggression toward staff and began kicking LPN #4 in the legs. After approximately 10 minutes, EMS arrived, restrained Resident #6, and transported him to the hospital for assessment. -The facility failed to show they implemented any new process for their admission screening of new residents or assessed other residents for appropriate interventions for behaviors and behavior monitoring following the incident. D. Staff interviews The DON was interviewed on 6/13/24 at 11:05 a.m. The DON said the facility had a marketing intake person who conducted initial screens on potential new admits and provided her with potential candidates for admission. The DON said she reviewed the available documentation that the recruiter or marketer gave to her to decide whether or not the facility could meet the individual's needs as a resident of the facility. The DON said if the documentation indicated the individual had behaviors she would have to look deeper. The DON said Resident #6's intake referral papers documented that he had behaviors that were resolved at the hospital, so the interdisciplinary team (IDT) allowed his admission to the facility. The DON said the IDT based admission decisions on the current information presented. She said that in the case of Resident #6, the facility was given limited information. She said the facility had no documentation from the resident's previous placement to review. -However, the facility knew the name of the previous facility the resident was discharged from and did not ask the resident's guardian for assistance in requesting treatment records from that facility for review before the resident's admission. Further, the facility was aware of the resident's extended hospitalization due to difficulty finding placement. The DON said the intake documentation did not raise red flags and it looked like Resident #6 presented with typical concerns. She said there was no indication that his behaviors would escalate to him becoming abusive towards the other residents. The DON said the referral just provided her with a snippet of information and if she had more information when reviewing the resident's intake, she would not have accepted him. The DON said she did not receive any information that Resident #6 had a history of aggressive behaviors toward other residents. She said she did not recall seeing the long-term care eligibility assessment (see record review above) and was not familiar with the assessment that the resident was verbally and physically aggressive towards others and required more than verbal redirection to interrupt inappropriate behaviors. -However, the long-term care eligibility assessment was uploaded to Resident #6's EMR on 4/8/24. The DON said Resident #6 was fine upon arrival. She said he was acclimating to the environment and was playing his harmonica. The DON said she was not aware that Resident #6 had displayed any behaviors before his assaulting Resident #2. The DON said the number one goal of the facility was to keep the residents safe and be a partner for the non-clinical needs. LPN #1 was interviewed on 6/13/24 at 1:20 p.m. LPN #1 said the day of admission [DATE]), Resident #6 was pleasant and cooperative. Resident #6 was talking to staff and asking permission for everything. He said on the second day, in the evening, Resident #6's behavior started to change. He said Resident #6 was wandering around the unit and was mocking other residents' actions. LPN #1 said staff had to redirect him several times throughout the day. LPN #1 said when Resident #6 was admitted to the unit, he was told some past reports documented Resident #6 had been aggressive in the past but his record was sealed so they did not know exactly what happened at his previous facility. LPN #1 said when he arrived on shift on 4/10/24, he was informed by the previous shift staff that he needed to keep an eye on Resident #6 as he was mocking others in an inappropriate tone. LPN #1 said one example of his aggressive behavior was that one of the female residents was drinking coffee and expressing her pleasure of it uttering an mm-hmm sound. Resident #6 started mocking and mimicking her sound, getting louder and more aggressive in his actions. Resident #6 progressed and moved closer to her face and continued his mocking. LPN #1 said he had to approach Resident #6 to get him to stop. LPN #1 said later in the day, Resident #6 had to be redirected to the dinner table. He said after the resident was done he wandered from the dining room area. LPN #1 said Resident #6 was quick and quiet when wandering around and he did not notice him leaving the dining room. LPN #1 said it was very noisy in the dining room because the television was turned up loud and another resident was listening to his music, which also was loud. LPN #1 said, for some odd reason, the sound stopped and it got quiet in the room. He then heard moaning noises and heard another resident mocking the first resident's moaning sounds. LPN #1 said, thinking something was not right, he went down the hall to see what was going on. He said as soon as he arrived at the source coming from Resident #2's room, he saw Resident #6 on top of Resident #2. LPN #1 said at first, from the doorway, he thought Resident #6 was kissing Resident #2 but then he observed Resident #6 rocking backward and making a fist. He said Resident #6 made a moaning sound and punched Resident #2 in the face. LPN #1 said Resident #2 moaned when he punched her. LPN #1 said he immediately called for help and staff responded to assist in separating the residents. LPN #1 said Resident #2 was not able to move or defend herself. LPN #1 said Resident #2 was very distressed following the incident and was inconsolable. He said she was bleeding and crying and appeared to be in pain. He said EMS was called immediately so her injuries could be assessed and treated at the hospital. LPN #1 said Resident #2 returned to the facility two days later. He said the EMS provider reported that the resident was showing fear of male caregivers at the hospital and with the EMS providers. LPN #1 said resident-to-resident aggression occurred frequently in the unit but it had never been this severe. He said he worked four shifts a week and would estimate that, on average, there were two to three instances of resident-to-resident aggression each shift. He said most of the time the staff were able to intervene and redirect the residents before it rose to a physical altercation or abusive nature. Resident #6's legal guardian was interviewed on 6/13/24 at 9:00 a.m. The guardian said she talked with the facility during Resident #6's admission intake to request that they keep a close eye on him due to his unsafe wandering and past aggr[TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0552 (Tag F0552)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#1) of three residents out of 16 sample residents had ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#1) of three residents out of 16 sample residents had the right to be informed of and participate in care plan meetings and to develop his or her treatment plan including the right to be informed, in advance, of the care to be furnished and the type of caregiver or professional that would furnish care. Specifically, the facility failed to: -Inform Resident #1's legal representative in advance of the facility's scheduled care plan meetings so the representative could participate in care planning; -Inform Resident #1's legal representative of when upcoming podiatry and dental services were to be provided so the representative could be informed and assist with treatment decisions; and, -Notify and inform Resident #1's legal representative of changes in the resident's condition, including falls. The findings include: I. Facility Policy and Procedure On 6/13/24 the Resident Representative policy, revised February 2021, was provided by the director of nursing (DON) on 6/13/24 at 3:30 p.m. The policy read in pertinent part, The facility treats the decisions of the resident representative as the decisions of the resident to the extent delegated to by the resident or to the extent required by the court, in accordance with applicable law. A resident who has been found to be incompetent by the state court has the right to appoint a resident representative who may exercise the resident's rights to the extent provided by state and federal law. The Resident Participation - Assessment/Care Plans policy, dated 2021, was provided by the DON on 6/13/24 at 3:30 p.m. The policy read in pertinent part, The resident and his or her representative are encouraged to participate in the resident's assessment and in the development and implementation of the resident's care plan. Spouses and other members of the family may participate in the resident assessment and development of the person centered care plan with the resident's permission. The resident/representative's right to participate in the development and implementation of his or her plan of care includes (but is not limited to): -Participating in the planning process; -Requesting revision to the care plan; -Participating in the type, amount, frequency and duration of care; -Being informed, in advance of changes to the plan of care; and, -Refusing/requesting changes to and/or discontinuing care or treatment offered or proposed. The care planning process: -Facilitates the inclusion of the resident and/or representative; -Holds care planning meetings at times of the day when the resident, representative and family members can attend and are functioning at their best; and, -Provides sufficient notice in advance of the meetings. II. Resident #1 A. Resident Status Resident #1, age [AGE], was admitted on [DATE] and discharged to another facility on 5/5/24. According to the May 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease, dementia with behavioral disturbance and chronic kidney disease. According to the 3/9/24 minimum data set (MDS) assessment, the resident had severe cognitive impairment and was not able to complete the brief interview for mental status (BIMS) assessment. The staff assessment for mental status revealed the resident usually understood others and had difficulty communicating some words or finishing thoughts but was able to communicate when prompted or given time, however, the resident missed some parts or intent of conversations. The resident had short and long-term memory problems and had moderately impaired cognitive skills for daily decision making for which the resident required cues and staff supervision. B. Resident representative interview Resident #1's legal representative was interviewed on 6/13/24 at 6:13 p.m. The representative said the facility had a care conference meeting on 3/8/24 without informing her in advance of the meeting and then called her after the meeting and left a two and a half minute voice message where the staff member read the meeting minutes over the phone. The resident's representative said that the phone call when the facility left the voicemail to summarize the care conference meeting was the first time she had been told about the frequency of the resident's falls. She said she had only been notified of one fall when the resident was injured and had to go to the hospital. The resident's representative said the voicemail was the first time she was informed that Resident #1 had been seen by a dentist, dental hygienist and podiatrist. The resident's representative said when she questioned the facility's social services assistant (SSA) about not being informed in advance of the planned care conference meeting, the SSA told her she did not have enough time to send out a letter inviting her to the care conference. The SSA did not offer the representative an alternative opportunity for the representative to meet with the interdisciplinary team (IDT) to discuss and give input into the revisions of the resident's care plan. The resident's representative said, in addition to not notifying her of the care conference meeting, the facility only notified her of one of the resident's falls that had occurred earlier in the year, and they failed to notify her that the resident was seen by a dentist, a dental hygienist and a podiatrist. The resident's representative said what was most concerning in regards to not being notified was that she was in the facility every day around lunchtime to visit with Resident #1 and still she had not been notified of all of the changes in the resident's care, condition and treatment services so that she could take an active role in the resident's care. C. Record Review A care conference invitation letter addressed to the resident's legal representative and the resident's durable power of attorney for health care and financial decision-making (DMPOA/DFPOA), dated 2/29/24, was provided by the DON on 6/14/24. It read in part There will be a resident care plan conference for Resident #1 on Friday 3/15/24 at 1:00 p.m. The conference is scheduled to last about 15 minutes. -However, Resident #1's care conference meeting was held on 3/8/24 instead of 3/15/24 (see representative's interview above and progress note below). The social services review assessment, dated 3/8/24 and completed by the SSA, documented the resident's spouse was very involved in the resident's care. The resident was easily distracted and provided nonsensical answers to questions asked. The resident's legal representative was appointed as the resident's DMPOA/DFPOA. A care plan conference summary note dated 3/8/24 revealed the care planning meeting was held without the resident's legal representative present. The IDT discussed the resident's fall history, medications, hospice care, ambulation status and appointments with the dentist and hygienist. The IDT also discussed the resident's advanced directives and do not resuscitate status. -A review of the resident's comprehensive care plan, revised on 4/19/24, revealed no interventions to keep the resident's representative involved in care or informed of changes. -There was no care plan documenting the need for ancillary services including dental or podiatry services. A podiatry note dated 3/1/24 revealed the resident was seen as a new patient by the podiatrist and was assessed and treated for long dysphoric (deformed, thickened and discolored) nails. Several issues were diagnosed, including nail dystrophy (abnormal changes of the nail often caused by fungus), corns and callosities (thickened skin) and a missing toenail. Keratin debris toenail treatment (removal of fungus from the nail) was provided using nail nippers during the visit. -A review of the resident's electronic medical record (EMR) revealed there was no documentation to indicate the resident's legal representative was informed of the resident's appointments so she could attend the appointment and participate in treatment planning. There was no documentation to indicate the representative was informed of the outcome of the appointment. -Additionally, the EMR revealed no documentation of the resident's dental services. C. Staff Interviews Licensed practical nurse (LPN) #3, who was the memory care unit manager,was interviewed on 6/12/24 at 1:36 p.m. LPN #3 said the facility did not notify the residents' representative when the resident attended in-house or routine appointments for the dentist, podiatrist or eye doctor. She said the residents' representative would be notified if there was something out of the ordinary scheduled for the resident, such as a tooth extraction or a need for new glasses. The SSA was interviewed on 6/12/24 at 1:38 p.m. The SSA said she was responsible for setting up ancillary (dental, eye doctor and podiatry) medical appointments, most of the time at a resident's or family member's request, but she did not notify the resident's representative of upcoming routine doctor and ancillary visits. The SSA said sometimes she did not know that the resident was scheduled to be seen until the day of the appointment. The SSA said the IDT set up and scheduled upcoming care conference meetings and then she sent out a letter to invite the resident and the resident's representative/family, as applicable. The SSA said the facility only called the resident's representative/family members when there wasn't enough time to send a letter out in the mail. The SSA said the facility held care conference meetings based on the IDT's availability and if the family members could not attend the meeting, she would meet with the family after the IDT met and read the IDT minute notes to the resident's representative. The SSA said she did send a letter to Resident #1's representative for the March 2024 care conference meeting. -However, the care conference invitation letter provided (see record review section above) documented that the care conference was to be held on 3/15/24 and the meeting per the care conference summary notes was held on 3/8/24 (see record review above). The DON was interviewed on 6/13/24 at 11:05 a.m. The DON said the facility was having problems setting up care conference meetings so that the residents' representatives could attend and participate in the care planning process. She said everyone was scheduling meetings differently so they streamlined the process for consistency and accuracy of the dates of the care conference meetings. The DON said the procedure for scheduling care conference meetings was for the social services department to set up care conferences using the facility's scheduling system and invite staff to attend. The DON said an email was sent to the residents' family to invite them to the care conference and the facility maintained a copy of all emails sent to the families. She said if the family did not use email, the social worker would set up another method of notification that met the needs of the resident's family/representative. The DON said the family was only notified of a care conference meeting by phone if the resident was newly admitted . The DON said the social services department should notify the resident and resident representative of all scheduled ancillary visits so they could decide if they wanted treatment and so the representative could decide if they wanted to be present during the visit. The DON said there was no reason Resident #1's representative had not been informed of the resident's treatments and changes in condition because the representative was in the facility every day to visit Resident #1.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to ensure all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown origin were reported i...

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Based on record review and interviews, the facility failed to ensure all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown origin were reported immediately for one (#1) of three residents reviewed out of 16 sample residents. Specifically, the facility failed to report an allegation of an injury of unknown origin (bite wound) to the State oversight agency within 24 hours of the injury being discovered. Findings include: I. Facility policy and procedure The Abuse, Neglect, Exploitation or Misappropriation - Reporting and Investigating policy, revised September 2022, was received from the director of nursing (DON) on 6/14/24 at 10:30 a.m. The policy documented in pertinent part, All reports of resident abuse (including injuries of unknown origin), neglect, exploitation, or theft/misappropriation of property are reported to the local, state and federal agencies (as required by current regulations) and thoroughly investigated by facility management. Findings of all investigations are documented and reported. If resident abuse, neglect, misappropriation of resident property or injury of the unknown source is suspected, the suspicion must be reported immediately to the administrator and the other officials according to the state law. Immediately is defined as: -Within two hours of an allegation involving abuse or resulting in serious bodily injury; or -Within 24 hours of an allegation that does not involve abuse or result in serious bodily injury. II. Allegation of abuse -injury of unknown source (bite wound) On 4/9/24 the hospice provider and the resident's legal representative reported that Resident #1 had a bite wound on the top of his left hand. The cause of the bite wound was unknown and suspected to have been caused by someone other than Resident #1. III. Record review The State oversight agency facility reported incident portal was reviewed on 6/12/24. The review revealed that the facility had not reported the allegation of abuse identified by an injury (bite wound) of an unknown source. IV. Resident representative interview Resident #1's representative was interviewed on 6/13/24 at 6:13 p.m. The representative said she was at the facility every day to visit with Resident #1. She said on the morning of 4/9/24 she received a call from Resident #1's hospice nurse asking if she knew about a bite mark on the top of Resident #1's wrist. The representative said that was the first time she was made aware that there was a bite mark on Resident #1's hand. The representative said she was at the facility the day prior (4/8/24) at lunchtime and the resident did not have the bite mark on his arm at that time so the injury had to have happened sometime after she left the faciity on 4/8/24 and the morning of 4/9/24. The representative said she went to the facility on the morning of 4/9/24, to find out what happened and observed the bite wound on Resident #1's arm. The representative said she talked to the staff on duty and no one knew that the resident had a bite wound and nobody could reasonably explain how the bite happened. The representative said she took a picture of the resident's wound to show the facility administration. The representative said she spoke to licensed practical nurse (LPN) #3, who was the memory care unit manager and asked her to find out how Resident #1 got the bite wound. The representative said she never heard anything further from facility staff about how Resident #1 got the bite mark on his hand or who bit him. The representative said she was concerned for Resident #1's safety. V. Staff interviews LPN #3 was interviewed on 6/12/24 at 1:36 p.m. LPN #3 said she had no knowledge of the resident having a bite mark on his arm. LPN #3 said she did not examine the resident's injury but was aware that the resident had some scratches on his person which were attributable to his wandering. The memory care unit social services assistant (SSA) was interviewed on 6/12/24 at 1:38 p.m. The SSA said Resident #1's representative mentioned that Resident #1 had a bite mark on his hand. The SSA said she did not see the bite mark and the resident's representative had made no further inquiry about the nature of the bite mark. The hospice registered nurse (HRN) was interviewed on 6/12/24 at 2:16 p.m. The HRN said the resident's hospice CNA called her on the morning of 4/9/24 to report that the resident had a wound on the top of his left forearm that looked like a bite mark. The HRN said the hospice CNA reported to her that the facility staff were unaware of how the resident got the wound. The HRN said she called the facility before calling the resident's representative but had to leave a voice message when the memory care unit manager (LPN #3) did not answer the phone. The HRN said when she called the resident's representative to see if she was at the facility or had knowledge of what happened to Resident #1, the resident's representative did not even know the resident had a bite mark wound on his person. The HRN said she assessed the resident's wound on 4/11/24 and cleaned the wound and bandaged it. The HRN said the wound on Resident #1's upper forearm at the wrist was definitely teeth impression marks. She said the bite was in a pattern of a full set of upper teeth and partial bottom teeth and it was in a placement pattern that was unlikely that the resident could have done it himself. The HRN said she had concerns because Resident #1 was known to wander into other residents' rooms and was often injured as a result of some other residents being upset over his wandering behaviors. The HRN said there were a lot of residents on the unit who were physically aggressive toward other residents The DON was interviewed on 6/13/24 at 11:05 a.m. The DON said the facility did not have an investigation for the resident's bite wound and it was not reported to the State oversight office as an injury of unknown origin. The DON said she had heard about the allegation that Resident #1 had a bite mark on his arm so she asked one of the facility nurses to look at his arm. The DON said she did not examine the resident herself and could not remember which nurse she asked to look at the resident' s arm but she said she remembered the nurse reported the resident did not have a bite wound. The DON said she did not know why there was no documentation of the assessment of Resident #1 done by the nurse but said she would try to find out which nurse assessed the resident and look to see if the facility had any documentation of the allegation and the assessment of the resident. -The DON did not provide any additional evidence to indicate the allegation that Resident #1 sustained a bite wound of unknown origin was investigated or that the nursing staff assessed and monitored the resident's injury. Cross-reference F610 for failure to investigate an allegation of abuse related to an injury of unknown origin.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure incidents of potential abuse were thoroughly investigated f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure incidents of potential abuse were thoroughly investigated for one (#1) of three residents out of 16 sample residents. Specifically, the facility failed to ensure an allegation of physical abuse, reported following the discovery of an injury of unknown origin, a bite wound, was thoroughly investigated and that the resident was monitored to prevent the possibility of a repeated instance. Findings include: I. Facility policy and procedure The Abuse, Neglect, Exploitation or Misappropriation - Reporting and Investigating policy, revised September 2022, was received from the director of nursing (DON) on 6/14/24 at 10:30 a.m. The policy documented in pertinent part, All reports of resident abuse (including injuries of unknown origin), neglect, exploitation, or theft/misappropriation of property are reported to the local, state and federal agencies (as required by current regulations) and thoroughly investigated by facility management. Findings of all investigations are documented and reported. If resident abuse, neglect or injury of unknown source is suspected, the suspicion must be reported to the administrator and to other officials according to state law. -Upon receiving any allegation of abuse, neglect or an injury of unknown source, the administrator is responsible for determining what actions are needed for the protection of residents. -All allegations are thoroughly investigated. The Investigation Injuries policy, revised December 2016, was received from the DON on 6/14/24 at 10:30 a.m. The policy documented in pertinent part, The administrator will ensure that all injuries are investigated. Documentation shall include information relevant to risk factors and conditions that could cause or predispose someone to similar signs and symptoms. Injury of unknown source is defined as an injury that meets both the following conditions: -The source of the injury was not observed by any person or the source of the injury could not be explained by the resident; and, -The injury is suspicious because of the extent of the injury, the location of the injury, the number of injuries at one particular point in time or the incident of the injuries over time. If an incident is suspected a nurse or nurse supervisor will complete a facility-approved accident/incident form. The form will be disseminated to the appropriate individuals, for example, the administrator and director of nursing. The Abuse, Neglect, Exploitation or Misappropriation - prevention program policy, revised April 2021, was received from the DON on 6/14/24 at 10:30 a.m. The policy documented in pertinent part, Residents have the right to be free from abuse. II. Resident #1 A. Resident status Resident #1, age [AGE], was admitted on [DATE] and discharged to another facility on 5/5/24 According to the May 2024 computerized physician orders (CPO), diagnoses included Alzheimer's disease, dementia with behavioral disturbance and chronic kidney disease. According to the 3/9/24 minimum data set (MDS) assessment, the resident had severe cognitive impairments and was not able to complete the brief interview for mental status (BIMS) exam. Staff assessment of the resident revealed the resident usually understood others but had difficulty communicating some words or finishing thoughts but was able to communicate when prompted or given time; however, the resident missed some parts or intent of conversations. The resident had short and long-term memory problems and had moderately impaired cognitive skills for daily decision making for which the resident required cues and staff supervision. The resident wandered but did not display aggressive behaviors towards self or others. B. Resident representative interview Resident #1's representative was interviewed on 6/13/24 at 6:13 p.m. The representative said she was at the facility every day to visit with Resident #1. She said on the morning of 4/9/24 she received a call from Resident #1's hospice nurse asking if she knew about a bite mark on the top of Resident #1's wrist. The representative said that was the first time she was made aware that there was a bite mark on Resident #1's hand. The representative said she was at the facility the day prior (4/8/24) at lunchtime and the resident did not have the bite mark on his arm at that time so the injury had to have happened sometime after she left the faciity on 4/8/24 and the morning of 4/9/24. The representative said she went to the facility to find out what happened and observed the bite wound on Resident #1's arm. The representative said she talked to the staff on duty and no one knew that the resident had a bite wound and nobody could reasonably explain how the bite happened. The representative said she took a picture of the resident's wound to show the facility administration. The representative said the bite wound was on the top side of the resident's forearm, starting at the wrist, in a vertical straight up and down direction. She said there were several teeth marks that broke the skin on top of his wrist just above the wrist joint on the forearm. She said the reddened open wounds had started to scab over. She said there was bruising on the resident's arm approximately two inches from the crescent-shaped teeth impressions with broken skin and mild bruising. She said the bite wound was vertical, or straight up and down, along the arm and not at an angle along the side of the resident's arm or on the top and bottom of the arm, which would have been more typical if the resident had bitten himself. The representative said she spoke to licensed practical nurse (LPN) #2, who was Resident #1's nurse and was familiar with him. She said she asked LPN #2 to look at the resident's arm. She said LPN #2 examined the resident and said she thought he bit himself. The representative said she told LPN #2 that she did not believe the resident could have bitten himself due to the placement of the bite being so straight up and down on the top of the Resident's arm. The representative said, as far as she was aware, LPN #2 took no other action to address the nature of the bite on Resident #1's arm. The representative said after speaking to LPN #2 she spoke to LPN #3, who was the memory care unit manager. She said LPN #3 said she was unaware of the bite mark on Resident #1 but would look into the matter. The representative said she never heard anything further from facility staff about how Resident #1 got the bite mark on his hand. The representative said she was concerned for Resident #1's safety. C. Record review -A review of Resident #1's electronic medical record (EMR) revealed no documentation from the facility staff about Resident #1 having a bite mark on the top of his left hand on or around 4/9/24. -Additionally, there was no documentation to indicate that Resident #1 had a history of self-injurious behaviors or self-biting behaviors. -A review of the resident's medication administration record (MAR) revealed the only behaviors documented on 4/8/24 and 4/9/24 were restlessness and pacing. A review of hospice notes revealed the hospice nurse was notified that the resident had a bite mark on the top of his left hand that was reported by the hospice certified nurse aide (CNA) on 4/9/24. The hospice notes documented the following: A hospice nurse note, dated 4/9/24, documented the nurse was notified by the hospice CNA that Resident #1 had what appears to be a bite mark on his left hand. The hospice nurse contacted the resident's representative to see if she was at the facility or had already been informed. The resident's representative was unaware of the bite mark and told the hospice nurse she was going to the facility to find out what was going on. Later that day (4/9/24) the memory care unit manager (LPN #3) called the hospice nurse and was upset that the wife knew of the resident's injury prior to the facility staff assessing the new wound. -However, LPN #3 denied knowing anything about Resident #1 having a bite mark on his person when interviewed (see LPN #3 interview below). A hospice nurse note dated 4/11/24 documented a facility CNA stated the resident was up all night and very tired. The resident had an injury, a presumed bite, to the left hand with no signs or symptoms of infection noted. A hospice nurse note dated 4/18//24 documented the resident had scabs to his left hand from an apparent bite which was healing. The hospice nurse collaborated with the facility nurse (LPN #1) and updated the resident's binder. -However, LPN #1 denied knowing anything about Resident #1 having a bite mark on his person when interviewed (see LPN #1 interview below). D. Staff interview LPN #2 was interviewed on 6/12/24 at 1:30 p.m. LPN #2 said she remembered Resident #1 but said she did not work with him a lot. She said the resident's representative did mention that he had a bite wound but she was not his nurse and she did not assess him at that time or see the bite wound. She said he did have scratches on his arm. -However, a review of Resident #1's MAR revealed LPN #2 was the nurse who was administering medications and documented behavior monitoring for Resident #1 on almost every shift in April 2024, including 4/9/24, the day the bite wound was discovered. Registered nurse (RN) #1 was interviewed on 6/12/24 at 1:33 p.m. RN #1 said she was new to the unit and was not working in her position when Resident #1 was in the facility. RN #1 said there were a lot of aggressive residents needing monitoring and redirection in order to prevent resident to resident altercations. LPN #3 was interviewed on 6/12/24 at 1:36 p.m. LPN #3 said she had no knowledge of the resident having a bite mark on his arm. She said she was only aware that he had some scratches on his person which she attributed to his wandering. She said the resident was not aggressive toward others but did wander and needed a lot of redirection to stay in areas where staff could monitor him. -However, the resident's representative said she spoke directly to LPN #3 (see representative interview above) to report the bite marks and an injury of unknown origin and asked for information on how the bite occurred. -Additionally, the hospice registered nurse (HRN) documented in the progress notes (see record review above) and confirmed in an interview (see interview below) that she spoke to LPN #3 about the bite wound on Resident #1's left arm. The memory care unit social services assistant (SSA) was interviewed on 6/12/24 at 1:38 p.m. The SSA said Resident #1's representative mentioned that Resident #1 had a bite mark on his hand The SSA said she did not see the bite mark and the resident's representative had made no further inquiry about the nature of the bite mark. The SSA said Resident #1 was not aggressive towards other residents but he wandered into other resident's rooms which startled some residents and was bothersome to some of the residents in the unit. She said, for that reason, staff were required to keep an eye on Resident #1 and provide continuous redirection when he was wandering. The HRN was interviewed on 6/12/24 at 2:16 p.m. The HRN said the resident's hospice CNA called her on the morning of 4/9/24 to report that the resident had a wound on the top of his left forearm that looked like a bite mark. The HRN said the hospice CNA reported to her that the facility staff were unaware of how the resident got the wound. The HRN said she called the facility before calling the resident's representative, but had to leave a voice message when the memory care unit manager (LPN #3) did not answer the phone. The HRN said when she called the resident's representative to see if she was at the facility or had knowledge of what happened to Resident #1, the resident's representative did not even know the resident had a bite mark wound on his person. The HRN said about 30 minutes after talking to the resident's representative, she received a call from LPN #3 scolding her for not calling the facility first. The HRN said LPN #3 said she had no awareness of a bite wound on Resident #1 and then in the same conversation said the resident bit himself. The HRN said she assessed the resident's wound on 4/11/24, cleaned the wound and bandaged it. The HRN said the wound on Resident #1's upper forearm at the wrist was definitely teeth impression marks. She said the bite was in a pattern of a full set of upper teeth and partial bottom teeth and it was in a placement pattern that was unlikely that he would have done it himself. The HRN said she observed the resident to have several bruises, scratches and other injuries of unknown origin over the next several weeks with no explanation of how he was injured. The HRN said she had concerns because Resident #1 was known to wander into other resident's rooms and was often injured as a result of some other residents being upset over his wandering behaviors. The HRN said there were a lot of residents on the unit who were physically aggressive toward other residents Cross-reference F600 for failure to prevent resident to resident altercations. The DON was interviewed on 6/13/24 at 11:05 a.m. The DON said the facility did not have an investigation for the resident's bite wound and it was not reported to the State oversight office as an injury of unknown origin. The DON said she had heard about the allegation that Resident #1 had a bite mark on his arm so she asked one of the facility nurses to look at his arm. The DON said she did not examine the resident herself and could not remember which nurse she asked to look at the resident's arm but she said remembered the nurse reported the resident did not have a bite wound. The DON said she did not know why there was no documentation of the assessment of Resident #1 done by the nurse but said she would try to find out which nurse assessed the resident and look to see if the facility had any documentation of the allegation and the assessment of the resident. -The DON did not provide any additional evidence to indicate the allegation that Resident #1 sustained a bite wound of unknown origin was investigated or that the nursing staff assessed and monitored the resident's injury. Cross-referenced to F609 failure to report a suspicious injury of unknown origin. LPN #1 was interviewed on 6/14/24 at p.m. LPN #1 said Resident #1 frequently wandered the unit and needed staff redirection to ensure his safety. She said his wandering did not bother other residents. LPN #1 said he was working on the secured unit on 4/9/24 and he did see a circular red mark on Resident #1's arm but assumed he had bumped into something due to his constant wandering. LPN #1 said he did not assess the resident's injury because he was not the resident's assigned nurse. He said even though the resident lived on the 500 unit he was assigned to the care of a nurse who worked the 400 unit which was just on the other side of the locked unit doors. LPN #1 said the 400 unit would cross the threshold of the secured doors to administer medication, provide treatments, and other types of nursing care services to Resident #1 and a couple of other residents. E. Facility follow-up On 6/14/24 at 2:43 p.m. the DON provided an employee counseling form dated 6/14/24. The counseling form read in pertinent part, Employee name: LPN #3. Verbal warning. Nature of infraction: You failed to complete a risk management for a bite that occurred on your unit. Corrective action: Review of policy on reporting, and verbal education on the incident.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0843 (Tag F0843)

Could have caused harm · This affected most or all residents

Based on record review and staff interviews, the facility failed to have a written transfer agreement with one or more hospitals approved for participation under Medicare and Medicaid programs to reas...

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Based on record review and staff interviews, the facility failed to have a written transfer agreement with one or more hospitals approved for participation under Medicare and Medicaid programs to reasonably ensure residents would be transferred from the facility to a hospital, and assured of timely admission to the hospital when transfer was medically appropriate. Specifically, the facility failed to ensure a written agreement was in effect with one local area hospital. Findings include: I. Record review A request was made to the director of nursing (DON) and corporate nurse consultant (CNC) #1 on 6/13/24 at 4:27 p.m., for the facility's hospital transfer agreement. -The facility was unable to provide a written agreement for the one area hospital. II. Interview The interim nursing home administrator (INHA) and CNC #1 and CNC #2 were interviewed together on 6/14/24 at 3:55 p.m. The INHA said the facility did not have a hospital transfer agreement. The INHA said no area hospitals would provide the facility with a transfer agreement because the hospitals took residents based on the hospital's availability to accept patients. She said since patients were diverted to the closest available hospital a transfer agreement was not necessary.
Jan 2024 17 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to ensure all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown origin were reported i...

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Based on record review and interviews, the facility failed to ensure all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown origin were reported immediately for one (#102) resident reviewed out of 54 sample residents. Specifically, the facility failed to report an allegation of abuse within 24 hours to the State Survey Agency. Findings include: I. Facility policy and procedure The Abuse policy and procedure, revised 12/31/15, was provided by the nursing home administrator (NHA) on 1/3/24 at 11:30 a.m. It read in pertinent part The facility is required to report all allegations of abuse, including injuries of unknown source and misappropriation of resident property must report even if there is no reasonable suspicion within two (2) hours. II. Allegation of abuse On 1/4/24 at 1:55 p.m. Resident # 102 said a male certified nurse aide (CNA) was rough with her during care within the last two weeks; sometime in December 2023. She said she did not report the violation but was afraid of him working with her. At 2:35 p.m. the NHA was informed of the abuse allegation that Resident #102 disclosed during the survey process. The NHA said he would start an investigation. III. Record review The State Agency portal was reviewed on 1/8/24. The State Agency reporting portal revealed Resident #102's allegation of physical abuse was not reported until 1/8/23 (four days after the facility was notified of the alleged violation of abuse). IV. Staff interview The NHA was interviewed on 1/8/24 at 1:30 p.m. he said he did not report the allegation of abuse because he did not have access to the State Agency portal. The NHA was interviewed on 1/9/24 at approximately 3:00 p.m. The NHA said he was responsible for reporting the alleged violation of abuse for the facility, however, he did not have access to the State Agency portal, therefore he did not report the alleged violation of abuse on 1/4/24 when it was brought to his attention. He said due to the change of ownership that occurred in October 2023 he did not have access to the portal until 1/8/24 (98 days after the change of ownership occurred). He said he was aware that alleged violations of abuse should have been reported when it was brought to his attention.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure the resident environment was as free from acc...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure the resident environment was as free from accident hazards as possible for two (#19 and #46) of four out of 54 sample residents. Specifically, the facility failed to: -Ensure staff received training on safe operating procedures when using a mechanical lifts for Resident #19; -Ensrure staff transferred Resident #19 between surfaces safely using safe transfer techniques; and; -Implement effective interventions for Resident #46 who had known elopement attempts from eloping the building unbeknown to staff and becoming a missing person. Cross-reference F726 failure to ensure nursing staff had the skills and competencies to provide safe and effective care. Findings include: I. Mechanical lift procedure A. Professional reference According to Foundations Assisting with Home Care, Procedure- Assisting with the Use of a Hydraulic Lift, [NAME], K.B., O'Hara-[NAME], E., [NAME], A.C., and SUNY (State University New York) at [NAME], retrieved on line form https://milnepublishing.geneseo.edu/home-health-aide/ on 1/18/24. Hydraulic lift, also known as a mechanical lift: A piece of equipment used to lift a patient from a bed or chair and transfer them into a bed or chair. These machines use fluid pressure to operate the lift. A person should be specially trained in their use to prevent patient harm. At least two people should assist during patient transfer with a hydraulic (mechanical) lift. This provides for patient safety. One person can operate the mechanical lift while the other ensures the patient moves on the lift safely by guiding and protecting their body as the lift moves them. -Position the sling under the patient. -Position the patient into a Semi-Fowler's position. Place the wheelchair or chair to which you are transferring the patient next to the bed, about 12 inches away from the bed. Position the mechanical lift next to the bed, push the base under the bed and position the frame of the hydraulic lift so that it is centered over the patient. Opening the base legs to its widest point and locking the base legs into the open position place. -Attach straps to the sling according to the manufacturer's directions. -Instruct the patient to cross their arms to prevent injury during the transfer. -Raise the patient with the hydraulic lift, following the manufacturer's instructions, about two (2) inches above the bed. -Roll the mechanical lift to position the patient over the chair or wheelchair. The patient's back should be toward the chair. Your partner should support the patient's head and guide the patient's body. -Slowly lower the patient to the chair, using the mechanical lift. -Once the patient is in the chair, undo straps from the overhead bar to the sling. Leave the sling in place. This will allow for ease of transfer of the patient back to the bed later. B. Facility policy The Assistive Device and Equipment policy, revised January 2020, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 4:06 p.m. The policy revealed in pertinent part: Staff and volunteers are trained and demonstrate competency on the use of devices and equipment prior to assisting or supervising residents Residents, family and visitors are trained, as indicated, on the safe use of equipment and devices. The following factors are addressed to the extent possible to decrease the risk of avoidable accidents associated with devices and equipment.Appropriateness for resident condition - the resident is assessed for lower extremity strength, range of motion, balance and cognitive abilities when determining the safest use of devices and equipment. Personal fit - the equipment or device is used only according to its intended purpose and is measured to fit the resident's size and weight. Device condition - devices and equipment are maintained on schedule and according to manufacturer's instructions. Defective or worn devices are discarded or repaired. Staff practices: Staff are required to demonstrate competency on the use of devices and equipment and are available to assist and supervise residents as needed. C. Resident #19 1. Resident status Resident #19, age under 65, was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO) diagnosis included cerebral palsy, unspecified,chronic pain, osteoarthritis of knee, unspecified, and lack of coordination, and muscle weakness (generalized). The 10/23/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score (BIMS) of 14 out of 15. Her lower extremitie's (knee, hip, ankle and foot) range of motion was impaired on both sides. She was dependent with mobility, toileting, personal hygiene, showering, dressing and all transfers. She had no behaviors and did not reject care. 2. Resident and resident representative interviews Resident #19 was interviewed on 1/3/24 at 10:09 a.m. Resident #19 said she was transferred by a hoyer lift almost daily. Most of the time there is only one staff person operating the lift during the transfer. She said that it makes her worried because at times the lift is not stable when she is lifted and moved and at times she moved (slid) around in the sling. She said she is worried that she would fall one day and get injured. The resident said her daughter was at the facility recently and observed the staff at the facility use one person to transfer her. She said her daughter filed a complaint with the nurse manager, however, the facility continued to allow one person to operate the hoyer lift to transfer her. She said her daughter took a video last time she was at the facility to prove this actually happened . The resident's representative was interviewed on 1/3/243 at approximately 11:30 a.m. The representative said she was a certified nurse aide (CNA) not employed by this facility, therefore she knew it was not safe to transfer the resident using one person. She said the resident was transferred by a hoyer lift using only one person frequently. She said it upset her because this happened a lot at the facility and she had to be the second assist for the hoyer transfer, on several occasions. The representative said even when she corrected staff about the proper method to transfer the resident they argued back and said that they are comfortable performing a one person transfer. The representative said she notified the unit manager, however, the issue still continued. -Cross-reference F585, failure to file and resolve a verbal grievances form a resident's representative. The representative said she had recorded a video of the staff member in the past week that transferred the resident using only one person. The resident described what she video taped. The representative said CNA #5 lifted the resident up with the mechanical without first fully opening or locking the mechanical lift base legs into the full open position prior to raising the resident off the she moving to resident to be positioned over her wheelchair bed and rolling the lift across the floor to the resident's wheelchair. Because the lift's legs were not fully open and in a locked position the lift was unstable and the resident expressed concern during the transfer. The representative said CNA #5 tried to stabilize the resident in the sling but the resident was still swinging in mid air as the CNA could not stabilize the resident and move the lift across the floor simultaneously. The representative said, as the CNA moved the lift the lift's leg abruptly kicked out and the entire lift shook and wobbled The resident representative said additionally, when CNA #5 lowered the resident into the wheelchair the resident was not positioned centrally into the wheelchair and CNA #5 had to wait until she disconnected the resident's sling to attempt to reposition the resident and pull her fully back and centered in the wheelchair to prevent from sliding out of the wheelchair. D. Staff interviews CNA #1 was interviewed on 1/9/24 at 2:35 p.m. She said she was not trained on how to use a mechanical lift at the facility when she was hired. She said when she obtained her CNA license she was instructed how to properly use a hoyer lift. CNA #1 said to use a mechanical lift correctly there should be two staff present, one to stabilize the resident during the transfer so they do not move around while they are suspended in the air, to prevent them from bumping their skin and or body on the machine and the other CNA controlled the machine. CNA #1 said the proper way to control the machine was to open the base legs of the lift fully and lock them, place the sling under the resident and ensure the sling is the right fit for the resident, and connect the sling to the lift. One CNA use the lifts remote to start raising the resident suspending the resident while the other CNA guides the resident's movement in the sling during the transfer of the resident to their wheelchair or bed. CNA #1 said that she transferred resident's frequently by herself because the facility either did not have enough staff and or the other nursing care staff were too busy to help. Some nursing care staff told her they would help her; however, they never showed up and the resident would get frustrated and or mad and yelled at her to just transfer them. She said some nurses would help her but there were only a handful who were willing to help and the rest sat at the station and said they were busy. CNA #2 was interviewed on 1/9/24 at 2:45 p.m. CNA #2 said she was not trained when she was hired on how to use the mechanical lifts; however, she used the mechanical lifts to get the resident's transferred from one location to another and when they needed to get dressed for the day. She said when she used a hoyer lift she should have another nursing care staff member in the room because it was unsafe to perform a one person lift transfer, because it could result in the resident getting injured. She said one CNA should be with the resident during the transfer and the other should operate and control the machine (open the legs, lock the legs, use the remote and then move the machine). She said that when there were staff call offs and staffing leaving the unit short on staff, she had to perform a one person mechanical lift transfer and that happened about once a week. She said she knew that was not right but she needed to stay on top of her schedule so she did not get behind and sometimes resident's would get mad if she took a long time to find a second person to help with the lift. Some staff helped and some staff, primarily the nurses, refused to help her perform the mechanical lifts. NM #1 was interviewed on 1/9/24 at approximately 3:00 p.m. NM #1 said she was made aware by the resident representative that a CNA transferred Resident #19 alone but at the time thought it had only occurred once. NM#1 said she apologized that it occurred. She said she was also just made aware of the second event that occurred on 1/9/23 that involved Resident #19 being transferred by one person. NM#1 said she also receive a complaint related to Resident #19's care and long call light wait times; and for safety concerns related to one person trasnfers; however. she did not file a grievance form. NM #1 sais in hindsight she should have documented the grievance. She said it was important to file grievances to trend resident concerns and to identify common concerns among areas in order to educate staff. She said it was against company policy to perform a one person resident transfer using a mechanical lift. She said she would need to conduct training for staff to remind them how to use a mechanical lift properly and have them do a return demonstration to show competency. She said staff do have her number and if a situation arose related to staffing and or they needed help they should have contacted her. The director of nurses (DON) was interviewed on 1/9/24 at approximately 3:30 p.m. The DON said mechanical lifts should be used per guidelines which means operating the lift with two staff at all times and makeing sure the sling was appropriate for the resident. The resident should have been evaluated to determine the type of lift for the patient and that the CNA should be able to see it on the [NAME]. The DON said it is important to have two saff operate the lift so the lift can operate efficiently and would not tip over or injure the resident. One person should stabilize the resident while the other staff member moved the lift. The DON said that operating a mechanical with only one staff was not recommended due to the potential safety concern such as resident fall or being injured. CNA #5 was interviewed on 1/10/24 at 10:50 a.m. CNA #5 returned a phone call placed during the survey. CNA #5 said that she was an agency CNA and she was not trained or oriented to the unit when she was sent to the facility. She said the facility expected agency CNAs to just do the job without any orientation or training because they are agency staff. She said she refused to work at this facility and she would not return due to how short staffed they are and or refusal of assistance by staff, the lack of concern for safety and the poor attitude the staff and unit manager had. CNA #5 said she was instructed by nurse manager (NM) #1 to lift the resident by herself. CNA #5 said it was true she did transfer Resident #19 by herself within the last two weeks and that this was a frequent occurrence at the facility and she usually only used herself to use the mechanical lift because no staff wanted to help. The NM#1 would tell you to hurry up and just transfer them and the resident's at times would get mad that she was performing the transfer alone. She said she did not understand how a facility would put only two CNAs to take care of 60 residents that are complicated and expect you to do your job safely. She said the facility managers never offered to help and would just try to call in staff but that is all they did. II. Resident elopement A. Facility policy The Elopement policy, revised December 2007, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 3:30 p.m. It read in pertinent part: When a departing resident returns to the facility, the director of nursing services or charge nurse shall complete and file a report of incident/accident. B. Resident status Resident #46, age [AGE], was admitted on [DATE] and readmitted from the hospital on 9/25/23. According to the January 2024 CPO, the diagnoses included dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), bipolar disorder (a mental illness that causes unusual shifts in a person's mood, energy, activity levels, and concentration), anxiety and depression. The 11/13/23 MDS assessment revealed the resident was cognitively impaired with a BIMS score of three out of 15. She was independent with ambulation (walking) with use of a walker. She did not wander according to the assessment. C. The hospital social worker (HSW) interview The hospital social worker (HSW) was interviewed on 1/9/24 at 2:00 p.m. She said Resident #46 was brought to the emergency room, by police, after being seen panhandling for food outside a restaurant located 0.4 miles from the facility where she resided around 12:00 p.m. She said Resident #46 was unable to remember where she lived. She said hospital staff found a home phone number for Resident #46 by looking through old medical records. The HSW said when they called the number listed, a staff member answered the phone, confirmed Resident #46 was a resident there and was unaware she had left the building. The HSW said the staff member reported to hospital staff Resident #46 was confused at baseline. D. Record review An elopement evaluation, dated 6/14/23, identified the resident as having a history of wandering that placed her at significant risk of getting to potentially dangerous places. It further identified that along with a diagnosis of dementia, anxiety and bipolar, Resident #46 exhibited impulsivity that may result in exit seeking behavior. The activities care plan, initiated on 6/2/22 and revised on 10/25/23, identified Resident #46 enjoyed walking around the facility. It indicated the resident would plan and choose to engage in preferred activities. A pertinent intervention, revised on 5/18/23, revealed it was important to Resident #46 she was able to go outside and go shopping at the neighborhood stores independently. The elopement care plan, initiated on 9/26/23, revealed Resident #46 was at risk for elopement related to expressing a desire to leave the facility and has made one or more attempts to leave the facility during this stay or previous stays. It indicated the resident would not leave the facility unattended and safety would be maintained. The interventions included Resident #46 would reside in the memory care unit for safety, observing risk factors and triggers for exit seeking behavior and adjusting care delivery, utilizing diversional techniques to redirect the resident to alternative activity/location when she verbalizes or exhibits the desire to leave the facility. -The facility implemented the elopement care plan on 9/26/23, however, Resident#46 was identified as being an elopement risk on 6/14/23 (see above). The 6/14/23 progress note indicated Resident #46 had wandering behaviors almost daily. The 6/30/23 progress note indicated Resident #46 was continuously exit seeking, the resident was noted as stating to staff she could not just stay in her room and was asking if she could leave the facility. The 7/3/23 progress note indicated Resident #46 was out of the building several times, informing facility staff she was smoking but not returning for long periods of time and was brought back in the building by staff. The 7/3/23 progress note indicated an order for a wander guard (wearable device that triggers door alarms) was put in place for Resident #46. Resident #46 had an order for a wander guard with a start date of 7/3/23 on the right ankle, due to poor safety awareness. The order was discontinued the same day. The 7/12/23 progress note indicated a St. Louis University Mental Status (SLUMS, assessment for detecting mild cognitive impairment and dementia) was conducted with Resident #46, who scored 12 out of 30, placing her within the dementia classification range and indicating moderate to severe cognitive deficits. Following the assessment Resident #46 verbalized a desire to leave the facility and live on her own and was reminded that prior to admission she was found disoriented in a parking lot. Resident #46 was unable to recall the event and was adamant she could safely care for herself. The 9/23/23 progress note revealed licensed practical nurse (LPN) #2 notified a unit manager (UM) and the administrative assistant (AA) that Resident #46 had not been seen for a duration of two hours and she had not indicated she was leaving in the unit's sign out book. The AA informed LPN #2 a call from a hospital that Resident #46 was seen panhandling across the street from the hospital by police, she was noted as telling police she was lost and did not remember where she lived and was brought to the emergency room by police. E. Staff interviews NM #1 and social services assistant (SSA) #1 were interviewed on 1/9/24 at 2:40 p.m. NM #1 said Resident #46's cognition was fluctuating and she was becoming more forgetful prior to the 9/23/23 hospitalization. SSA #1 said Resident #46 went to a department store directly across the street from the facility but began to spend more time there and staff would have to go retrieve her or she walked around outside. SSA #1 said Resident #46 was becoming more inconsistent with telling staff when she was leaving the facility. NM #1 said there was an order for a wander guard but Resident #46 declined to consent to its use and the facility was unable to reach her designated responsible party to consent on her behalf. -The NM was unable to provide documentation of interventions other than the attempted placement of a wander guard to ensure additional safety measures were put in place to prevent the elopement of Resident #46.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#85) of one resident who required contin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#85) of one resident who required continuous positive airway pressure (CPAP) respiratory therapy received the care consistent with professional standards of practice out of 54 sample residents. Specifically, for Resident #85 the facility failed to: -Ensure a physician's order was in place for the use of CPAP therapy; -Ensure a care plan focus was in place for the residents CPAP therapy, to include the type of equipment and device settings; when to administer CPAP therapy including frequency; methods of monitoring the resident's use in case of complications;and, -Ensure staff set up the resident's CPAP machine with distilled water. Findings include: I. Facility policies and procedures The CPAP support policy, revised March 2015, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 4:06 p.m. The policy revealed in pertinent part: Provide the spontaneously breathing resident with continuous positive airway pressure with or without supplemental oxygen, to improve arterial oxygenation in residents with respiratory insufficiency obstructive sleep apnea or restrictive obstructive lung disease. to promote resident comfort and safety. Use clean distilled water only in the humidifier chamber. II. Resident #85 A. Resident status Resident #85, age above 65, was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO) diagnosis included obstructive sleep apnea, unspecified diastolic congestive heart failure,diabetes mellitus, and depression. The 12/1/23 minimum data set (MDS) assessment revealed the resident was cognitively impaired with a brief interview for mental status score (BIMS) of 7 out of 15. He had no behaviors and did not reject care. -The use of the CPAP was not documented on the MDS assessment under section O. B. Resident interview Resident #85 was interviewed on 1/3/24 at 10:00 a.m. He said he has been on a CPAP since early December of 2023 and someone came into the facility and would look at the machine but was not sure what he did to it. The resident said the facility told him if he wanted to use distilled water in the humidifier of his CPAP machine he would have to purchase it himself because they did not have any; if not they would use tap water. The resident said he and or his wife had to fill the machine with distilled water and that nursing staff never filled his machine with water and he often forgot to fill the machine with water and would only assist him to put the CPAP mask on his face whenever he laid in bed to sleep. B. Observations Resident #85's CPAP machine was observed on several occasions throughout the day on 1/3/24, 1/4/24, 1/8/24 and 1/9/24 between the hours of 9:00 a.m. to 5:00 p.m. The resident's CPAP machine never had any water or water residue in the reservoir. The machine was always dry and the bottles of distilled water the resident provided the facility remained full of water with no changes in water level. C. Record review The resident's medical record was reviewed on 1/3/24 and it revealed the resident did not have an order for the use of his CPAP therapy. The comprehensive care plan was reviewed on 1/3/24, the care plan failed to have a care focus to document the resident;s use of the CPAPand the care plan did not have goals and interventions listed for the resident's CPAP therapy. III. Staff interviews Registered nurse (RN) #1 was interviewed on 1/8/24 at 12:35 p.m. She said she would look at the resident's order to see how many liters of oxygen they should be using when administering CPAP therapy. She looked at Resident #85's medical record and said there was no physician's order for the use of CPAP therapy. She said there should have been a physician's order to include CPAP with the exact liters of oxygen, the route of delivery, and the frequency of use. She said the oxygen should have been addressed in his care plan and the MDS assessment should have reflected the resident is on a CPAP. She said Resident #85 was on a CPAP since December 2023. RN #1 observed the CPAP machine was not full while the resident had it in use on 1/8/24 at 12:40 p.m. she told the resident that he needed to add water to the CPAP reservoir and she filled the CPAP reservoir with distilled water that the resident provided. The DON was interviewed on 1/9/24 at 3:36 p.m. She said all residents using a CPAP device should have a physician's order that included the use of oxygen and liter flow, the method of delivery and the frequency and duration of the therapeutic treatment. She said the CPAP should have been added to the resident's care plan and should have been documented on the MDS assessment. The DON said the care plan, MDS assessment and physician's order were updated after being informed during the survey process, to include the resident's use of CPAP with oxygen therapy. The DON said a CPAP inservice training would be initiated for all nursing staff to provide education on CPAP tubing storage, CPAP tubing infection control practices, and the need for physician orders related to CPAP therapy. IV. Follow-up At the conclusion of the survey on 1/9/24 the facility updated the resident's care plan and CPO to include were updated during the survey process for the administration use of the CPAP therapy. The physician's orders included directions for nursing staff to provide and use distilled water in the CPAP machine but did not give orders for the CPAP machine settings, time and frequency of use or give direction for monitoring the resident for potential complications while using the device.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to implement policies and procedures related to pneumococcal imm...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to implement policies and procedures related to pneumococcal immunizations for one (#46) of five residents reviewed for immunizations out of 54 sample residents. Specifically, the facility failed to offer Resident #46 additional recommended doses of the pneumococcal vaccination. Findings include: I. Professional reference According to the Centers for Disease Control and Prevention (CDC) Recommended Immunization Schedule for Adults Aged 19 Years or Older, United States, 2023, retrieved on 1/10/24 from https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf, revealed in pertinent part: Routine vaccination-pneumococcal: routine vaccination for those age [AGE] years or older who have previously received only the PPSV23 (pneumococcal polysaccharide vaccine): one dose of PCV15 (pneumococcal conjugate vaccine) or one dose of PCV20. Administer either PCV15 or PCV20 at least 1 year after the last PPSV23 dose. II. Facility policy and procedure The Vaccination of Residents policy and procedure, revised October 2019, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 4:06 p.m. It read in pertinent part, All residents will be offered vaccines that aid in preventing infectious diseases unless the vaccine is medically contraindicated or the resident has already been vaccinated. Prior to receiving vaccinations, the resident or legal representative will be provided information and education regarding the benefits and potential side effects of vaccinations. Provision of such education shall be documented in the resident's medical record. All new residents shall be assessed for current vaccination status upon admission. The resident or the resident's legal representative may refuse vaccines for any reason. If vaccines are refused the refusal shall be documented in the residents medical record. If the residents receive a vaccine the following shall be documented in the resident's medical record: site of administration date of administration, lot number of the vaccine, expiration date, name of person administering the vaccine. III. Resident status Resident #46, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), diagnoses included chronic obstructive pulmonary disease, hypertension, depression, anxiety and dementia. The 11/13/23 minimum data set (MDS) assessment documented Resident #46 was severely cognitively impaired with a brief interview for mental status (BIMS) score of three out of 15. -The MDS assessment inaccurately documented that the resident's pneumococcal vaccine was up to date. IV. Record review A review of Resident #46's medical revealed the immunization tracking documented the resident received the pneumococcal vaccination PPSV23 (pneumovax) on 4/27/18. -However, Resident #46's medical record revealed she was not offered a follow up pneumococcal vaccine as of PCV15 (pneumococcal conjugate vaccine) or PCV20 as recommended by the CDC. The corporate nurse consultant (CNC) provided a patient immunization summary from the State Immunization Information System for Resident #46 on 1/9/24 at 10:00 a.m. The immunization summary revealed resident was due for a PVC15. V. Staff interviews The CNC was interviewed on 1/10/24 at 11:00 a.m. The CNC said there was no documentation the facility could provide that Resident #46 were offered and declined the pneumococcal vaccine. The infection preventionist (IP) was interviewed on 1/9/24 at 11:00 a.m. The IP said vaccine consent forms were not in the resident's electronic medical record (EMR) but would be uploaded into the EMR in the future. The IP said if a resident did not want to sign a consent form or if a resident with dementia was unable to sign the form and did not have anyone advocating for them, a note should be written in the resident's EMR. The IP said she did not have any additional signed vaccine consent forms for Resident #46.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents were provided prompt efforts by the facility to f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents were provided prompt efforts by the facility to follow up on grievances. Specifically, the facility failed to: -Ensure grievances and or complaints were filed and the facility actions and resolutions were documented; -Ensure residents were informed of grievances outcomes and of the facility's actions to resolve grievances; -Ensure residents received a resolution to the residents' satisfaction; -Ensure staff were trained and educated on the facility's grievance process; and, -Ensure call lights were answered timely. Findings include: A. Facility policy and procedure The grievances policy and procedure, revised April 2017, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 5:30 p.m. It read in pertinent part, Upon receiving agreements and complaint report, grievance officer will begin an investigation into the allegations. The department directors of any named employees will be notified of the nature of the complaint and that an investigation is underway. The resident, or person acting on behalf of the resident, will be informed of the findings of the investigation, as well as any corrective actions recommended, within seven working days of the filing of the grievance or complaint. Copies of all reports must be signed and will be made available to the resident or person acting on behalf of the resident. B. Resident and family interviews Resident #19 was interviewed on 1/3/24 at 10:09 a.m. Resident #19 said she filed a complaint related to long call light times and the unit manager provided her phone number in order to mitigate the concerns but the call light times wait times continue to be over 30 minutes and up to an hour at times. Resident #48 was interviewed on 1/3/24 at approximately 12:30 p.m. Resident #48 said he filed a few grievances as well as did his family members on his behalf and neither he nor any of his family members ever received any updates on the grievance concerns. Resident #48 representative was interviewed on 1/3/24 at approximately 12:50 p.m. The representative said he had filed a few grievances, and the facility said they would improve on their communication, however, he was never contacted regarding the facility's resolution to his concerns. Resident #102 was interviewed on 1/3/24 at 3:09 p.m. Resident #102 said she had filed a grievance about missing property and a grievance about staff responding to her call light and never received any follow up from the facility. Resident #19 was interviewed on 1/4/24 at approximately 9:30 a.m. Resident #19 said she filed a complaint with the facility related to her husband (Resident #85) continuous positive airway pressure (CPAP) machine and the facility not putting distilled water into the machine's humidifier reservoir. Resident #19 said the nurse manager never filed a grievance but a facility nurse followed up with her and told her unfortunately the facility would not be able to provide distilled water and it was the resident's responsibility to obtain distilled water herself. The resident said she was not satisfied with the response and did not understand why she was responsible for obtaining the distilled water when she had insurance for the care she and her husband received. -Cross-reference to F695 failure to maintain and administer the resident's CPAP machine per professional standards. Resident #19 and #85 representative was interviewed on 1/4/24 at approximately 11:30 a.m. The representative said she was at the facility recently and observed the staff at the facility use one person to transfer her. She said she filed a complaint with the nurse manager, however, the facility continued to allow one person to operate the hoyer lift to transfer her. She said she took a video last time she was at the facility to prove this actually happened. She had contacted the nurse manager and filed a few complaints, however, when she checked on the outcome of her complaint the facility said they were making changes but nothing ever changed. -Cross-reference to F689 for failure to prevent accident hazards when using a mechanical lift transfer. Resient #19's representative was interviewed on 1/4/24 at approximately 11:30 a.m. The representative said she had contacted the nurse manager and filed a few grievances related to long call light times and unsafe resident transfers, however, the facility would say they would work on it but nothing ever changed. Resident #34's representative was interviewed on 1/4/24 at approximately 1:00 p.m. The representative said she had filed grievances with the facility and no one ever responded with any type of resolution to her concerns related to cleanliness of the resident room, a broken toilet seat and the facility's failure to inform her of a change in condition. and she had never received any follow up. Resident #4 was interviewed on 1/9/24 at approximately 5:00 p.m. Resident #4 said she had filed two grievances about call lights response time taking an hour for staff to respond and a grievance related to her wound care not being completed by the nurses on her shift and neither grievance was followed up with to the residents satisfaction. The resident said that neither issues were resolved. Resident #4 she felt the facility did not have enough staff to be able to resolve the concern. C. Record Review The grievance log and grievance reports were requested on 1/5/24. Additionally the facility was asked to specifically proved all grievance filed on behalf of Resident #19, by her representative. The resident's representative said she had resported grievance complaints on at least two occasion with several concerns each time. The respresentativ said the [NAME] did not provide any outcome measures in either written or verbal format. When she asked for coise of her grievance with documentation of the resolution actions taken by the facility. Facility staff told her thaty had no documentation of her grievances. The facility was unable to provide documented proof upon request for survey review (see resident representative interview above and staff interview below) that they had docuemntd the grievances or that they had taked any actions to resolve the resident and resident and resident representative grievances. Additionally, A grievance filed by Resident #102 dated 3/27/23 was reviewed, it revealed the resident submitted a grievance that documented the resident did not like a specific certified nurse aide (CNA) and requested a new CNA. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response. A grievance filed by Resident #102 dated 7/29/23 was reviewed, it revealed the resident submitted a grievance that documented the resident lost a few clothing items. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response. A grievance filed by Resident #4 dated 9/19/23 was reviewed, it revealed the resident submitted a grievance that documented it took over an hour for her call light to be answered. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response. A grievance filed by Resident #48 dated 10/9/23 was reviewed, it revealed the resident submitted a grievance related to medication and risk management processes. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident was provided with any follow up and resolution to the grievance; that the resident was provided written documentation or informed of the outcome or facility actions to resolve the grievance; or that the resident was satisfied with the facility's response. A grievance filed by Resident #48's representative dated 10/11/23 was reviewed, it revealed the resident's representative submitted a grievance that documented that the resident's representative was not contacted after a fall and change of condition , and when pain medications were not administered timely. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation of being informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response. A grievance filed by Resident #48's representative dated 10/11/23 was reviewed, it revealed the resident's representative submitted a grievance that documented the resident was not eating and was not receiving a renal diet. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response. A grievance filed by Resident #114 dated 11/20/23 was reviewed, it revealed the resident submitted a grievance that said the resident lost a few clothing items. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response. A grievance filed by Resident #57's representative dated 11/20/23 was reviewed, it revealed the resident's representative submitted a grievance that documented the resident was discharged without his eye drop medication, his seat cushion and the resident was not administered all his medications during his stay. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response. A grievance filed by Resident #34's representative dated 11/29/23 was reviewed, it revealed the resident's representative submitted a grievance that documented the floor in the resident's bathroom was dirty and needed to be cleaned. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the president's representatives provided written documentation or being informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response. A grievance filed by Resident #34's representative dated 1/3/24 was reviewed, it revealed the resident's representative submitted a grievance that documented the resident's bandage was not changed according to the physician's orders and that the bandage had been in place for several days without being changed. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response. A grievance filed by Resident #140 dated 1/5/24 was reviewed, it revealed the resident submitted a grievance that said the resident waited over an hour for their call light to be answered and after the call light was answered the nursing care staff refused to change her. -The grievance section titled resolution of grievance was incomplete and there was no documented evidence that the resident's representative was provided written documentation or was informed of the facility's actions to resolve the grievance; or that the resident representative was satisfied with the facility's response. D. Staff interviews CNA #1 was interviewed on 1/9/24 at approximately 1:30 p.m. CNA #1 said if a resident had a complaint she would try to address it immediately, however, she did not know what a grievance was and she was not trained on the grievance process and or filing formal complaints. CNA #1 said she was unaware there were forms available to file grievances on behalf of the resident. CNA #1 said that it could take up to an hour to answer a call light, especially if they are short staffed and the nurses and administration staff typically did not help with answering call lights. CNA #2 was interviewed on 1/9/24 at approximately 1:45 p.m. CNA #2 said if a resident had a complaint she would try to address it herself first and if she could not she would alert the unit nurse. CNA #2 said she would not file a grievance or complaint form but would tell the unit nurse and she did not know what would happen after she notified the nurse. CNA #2 said she was not educated on the grievance or complaint process at the facility. CNA #2 said it was not typical to take up to an hour to answer a call light; however, it did happen at times especially during the holidays and or when there were CNA call offs because administration did not help the CNA with care, and only a handful of nurses helped with direct care. Nurse manager (NM) #1 was interviewed on 1/9/24 at approximately 2:30 p.m. NM #1 said that she had received complaints and grievances from resident's and their family members and she would attempt to resolve them; however, she did not document the grievance. NM #1 said she had received grievances on a couple of occasions from Residnet #19 and the resident's representative but she did not document those grievance either. She said in hindsight she should have documented the grievances because it was important to file grievances in order to track and trend them and to ensure there was appropriate follow up to the resident and their family members. The social services director (SSD) was interviewed on 1/9/24 at approximately 3:00 p.m. She said she was the grievance coordinator. She said since the change of ownership she was unsure of the grievance process and or expectations of resolving grievances; however, it was important for staff to file document grievances and or complaints to track and trend them. The SSD said currently the facility did not have a grievance policy in place. The SSD said any staff member should be able to file a complaint or grievance on behalf of the resident. The director of nursing (DON) was interviewed on 1/9/24 at approximately 3:30 p.m. She said it was important for grievances to be filed across every department in the facility to track and trend them and ensure residents and their family member's received a response from the facility with a resolution to their satisfaction and or be informed of the actions the facility took on their behalf. The nursing home administrator (NHA) was interviewed on 1/9/24 at approximately 4:00 p.m. He said if a resident is dissatisfied with their care or services they received from the facility and complain to a staff member then a grievance form should be filed and or addressed immediately. The NHA said he was uncertain of the timeframe to address a grievance and he would need to review the grievance policy. The NHA said it was important to track and trend grievances to identify system problems and or patterns. The NHA said it was important to provide residents and or their family members with a resolution to ensure they are informed of the outcome. CNA #5 was interviewed on 1/10/24 at approximately 10:00 a.m. CNA #5 said if a resident had a complaint or grievance she would let the nurse know and try to see if there was a way to resolve the issue. CNA #5 said she did not know the facility had grievance or complaint forms and or if she was expected to submit them on behalf of the resident or family member when they complained, but that would be a good idea. CNA #5 said she was an agency staff member and therefore she received no training or orientation to the facility and did not know about any of the facility's expectations and or policies because they expected agency. CNAs to know what to do, but every facility is so different, it did not make sense. CNA #5 said that it could take up to an hour and even longer to answer call lights because two CNAs were expected to care for almost 60 residents and the nurses and administration would not help them and at times they would tell her to just do a one person transfer when she needed a second person. CNA #5 said due to the unrealistic expectations of the facility, it was too much for her and therefore she resigned her employment with the facility due to the lack of care and poor staffing.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to ensure seven of seven nursing staff members were able to demonstrate skills and techniques necessary to care for residents' needs. Specifi...

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Based on record review and interviews, the facility failed to ensure seven of seven nursing staff members were able to demonstrate skills and techniques necessary to care for residents' needs. Specifically, the facility failed to: -Ensure that registered nurse (RN) #3 and licensed practical nurse (LPN) #1 had specific competencies and skill sets necessary to care for residents' needs; and, -Ensure certified nurse aides (CNA) #4, CNA #5, CNA #6, CNA #7 and CNA #8 were able to demonstrate competencies in skills and techniques necessary to care for residents' needs, as identified through resident assessments and described in the plan of care. Cross-reference F689: the facility failed to prevent accident hazards utilizing mechanical lift for transfers. Cross-reference F695: the facility failed to maintain a resident's respiratory equipment according to professional standards. Cross-refrence to F880: failure to perform hand hygiene as required and failure to offer resident hand hygiene as required. Findings include: I. Record review The employee files for RN #1, LPN #1, and CNA #3, #4, #5, #6, and #7 were requested on 1/4/24 at 4:40 p.m. The employee files provided did not contain documentation of the demonstration of knowledge that was assessed and evaluated as part of a training, lecture or in-service for nursing staff. -There was no demonstration of knowledge or competency for resident transfers or use of mechanical lift, use of respiratory equipment or hand hygiene for any of the five CNA's reviewed. II. Staff interview The nursing home administrator (NHA) was interviewed on 1/10/24 at 4:45 p.m. The NHA said going forward he wanted to funnel the staff competencies through the infection preventionist (IP). The NHA said there was a gap in checking staff competence when the facility eliminated the systems formerly usedand. The NHA said a performance improvement plan was created and would be monitored through the quality assurance performance improvement committee until compliance was achieved. III. Facility follow-up The NHA provided a performance improvement action plan on 1/9/24 at 11:01 a.m. The action plan identified inaccuracies in completing and distributing required education and competencies for employees. Solutions included quarterly and yearly education fairs to be completed by the designee.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to complete a performance review of every nurse aide at least once every 12 months and provide regular in-service education based on the outc...

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Based on record review and interviews, the facility failed to complete a performance review of every nurse aide at least once every 12 months and provide regular in-service education based on the outcome of these reviews for four of five certified nurse aides. Specifically, the facility had not completed annual performance reviews for certified nurse aide (CNA) #4, CNA #6, CNA #7 and CNA #8, in order to determine potential training needs. Cross-reference F947 failure to ensure CNAs received adequate training as required. Cross-reference F726 failure to assess nursing staff's competency and skill for quality care. Findings include: I. Facility policy and procedure The In-Service Training, Nurse Aide policy and procedure, revised August 2022, was provided by the corporate nurse consultant (CNC) on 1/10/24 at 1:00 p.m. It revealed in pertinent part, The facility completed a performance review of nurse aides at least every 12 months. In-service training is based on the outcome of the annual performance reviews. Annual in-services ensure the continuing competence of nurse aides, address areas of weakness determined by the nurse aide performance reviews. I. Record review Annual performance reviews were requested for CNA #4 (hired 9/21/22), CNA #6 (hired 11/3/2020), CNA #7 (hired 10/29/19), CNA #8 (hired 9/6/22) on 1/4/24 at 4:00 p.m. -The nursing home administrator (NHA) said CNA #4, CNA #6, CNA #7, CNA #8 did not have an annual performance review and had not completed annual inservice education based on the outcome of their reviews on 1/9/24 at 9:25 a.m. II. Staff interviews The nursing home administrator was interviewed on 1/10/24 at 4:45 p.m. The NHA said performance reviews will need to be established and will cover all positions. The NHA said the facility just began using an online learning system where education can be added specific to each individual based on performance evaluations.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0744 (Tag F0744)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure a residents diagnosed with dementia, received...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure a residents diagnosed with dementia, received the appropriate treatment and services to attain or maintain his or her highest practicable physical, mental and psychosocial well-being for four (#110, #115, #126 and #134) of 10 residents reviewed for dementia care out of 54 sample residents. Specifically, the facility failed to address wandering behavior and provide meaningful activities for Residents #110, #115, #126 and #134, who had a diagnosis of dementia and resided in the secure unit of the facility. Findings include: I. Facility policy The Dementia policy, revised November 2018, was received on 1/9/24 at 3:30 p.m. by the corporate nurse consultant (CNC). It read in pertinent part: For the individual with confirmed dementia, the interdisciplinary team (IDT) will identify a resident-centered care plan to maximize remaining function and quality of life. Nursing assistants will receive initial training in the care of residents with dementia and related behaviors. In-services will be conducted at least annually thereafter. The facility will strive to optimize familiarity through consistent staff-resident assignments. II. Resident #110 A. Resident status Resident #110, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), the diagnoses included dementia, anxiety and depression. The 10/10/23 minimum data set (MDS) assessment revealed the resident had severe cognitive impairment with a brief interview for mental status (BIMS) score of zero out of 15. She required substantial to maximal assistance toileting and personal hygiene, partial to moderate assistance with dressing and was independent with ambulation (walking). B. Observation A continuous observation was conducted on 1/3/24 beginning at 10:00 a.m. and concluded at 1:30 p.m. in the secure unit. -From 10:00 a.m. until 12:00 p.m. Resident #110 was pacing the unit walking from the common area to the end of one of the two hallways (500s and 600s) of the unit and back again. -At 11:00 a.m. Resident #110 began pushing an unknown resident in a wheelchair down the hallway. Certified nurse aide (CNA) #4 instructed the resident to stop what she was doing. -At 12:30 p.m. Resident #110 sat and had lunch, she finished eating at 1:00 p.m. -From 1:00 p.m. to 1:30 p.m. Resident #110 was pacing the unit walking from the common area to the end of one of the two hallways of the unit and back again. -No meaningful activities were observed in the resident's area, nor were any meaningful activities offered to include conversation or redirection to Resident #110. A second continuous observation was conducted beginning at 3:15 p.m. and concluded at 4:00 p.m. in the secure unit. -At 3:15 p.m. Resident #110 was pushing on the exit door located in the common area, she then wedged herself between the wall and a refrigerator attempting to reach a door handle located behind the refrigerator. CNA #4 asked Resident #110 what she was doing and informed CNA #10 that Resident #110 was attempting to get to the door. CNA #10 approached Resident #110, asked her to remove herself from in-between the wall and refrigerator and provided the resident a hand for guided assistance. Resident #110 complied continued pacing unit, mumbling inaudibly to herself. -At 3:23 p.m. Resident #110 was pushing on a door at the end of the 600 hallway leading to outside of the facility, resulting in the alarm being sounded. An unknown staff member approached the resident and asked her to sit down. -At 3:30 p.m. activities assistant (AA) #3 was in the common area of the memory care unit providing music through a computer to play on the television to a large group of residents. -At 3:37 p.m. Resident #110 was pushing on the same door at the end of 600 hallway, setting off the alarm. The resident was approached by social services assistant (SSA) #2 at the door and told her not to set the alarm off. Resident #110 continued pacing the 600 hallway, mumbling inaudibly to herself. -At 3:46 p.m. Resident #110 returned to the exit door at the end of the 600 hallway and set off the alarm by pushing on the door. The resident was approached by SSA #2, asked not to push on the door. -No meaningful activities were offered to Resident #110 to include conversation or redirection. The resident was not invited by any staff members to join the music activity in the common area. On 1/4/24 at 1:26 p.m. Resident #110 was following an unknown staff member with a cart of protective undergarments to a supply closet on the 600 hallway. Resident #110 began trying to open several of the packages. She was asked to stop by the unknown staff member. At 4:13 p.m. Resident #110 removed a chair from a table occupied by an unknown CNA and two other unknown residents. As Resident #110 was sliding the chair along the floor, the unknown CNA remained seated and asked the resident if she wanted to sit down. Licensed practical nurse (LPN) #4 approached suggesting to the resident she not move the chair as it was heavy then walked away as the resident continued to slide the chair across the floor. -The resident was not invited by any staff members to join an ongoing virtual concert activity, nor was any meaningful activity offered to include conversion or redirection. On 1/8/24 at 2:52 p.m. Resident #110 was pacing the unit walking from the common area to the end of one of the two hallways of the unit and back again. -The resident was not invited by any staff member to join an ongoing visual melodies activity, nor was any meaningful activity offered to include conversion or redirection. C. Record review The 10/11/23 comprehensive recreational assessment revealed it was very important to Resident #110 she was provided with snacks between meals, somewhat important to have books, magazines and newspapers to read. She enjoyed listening to country western music, watching or listening to television, specifically classics, comedies, nature programs, or western shows. Resident #110 expressed being comfortable with small to medium size groups. Resident #110 would benefit from being reminded to participate in activities due to cognitive limitations. D. Staff interview AA #1 was interviewed on 1/9/24 at 9:30 a.m. She said Resident #110 liked to walk. She said she would walk outside with Resident #110 when the weather was nice or up and down the halls on colder days. She said she was not familiar with other activities Resident #110 liked participating in. CNA #6 was interviewed on 1/9/24 at 9:30 a.m. She said Resident #110 liked to keep busy with walking or wiping down tables, chairs or handrails with tissues. She said Resident #110 enjoyed activities that kept her hands busy. She said there were tactile activities (connected with the sense of touch) available for residents in the secure unit. She said any staff member could set up a resident with an activity. She said she did not know why Resident #110 was not being offered such activities. III. Resident #115 A. Resident status Resident #115, age [AGE], was admitted on [DATE]. According to the January 2024 CPO, the diagnoses included dementia. The 12/8/23 MDS assessment revealed the resident had severe cognitive impairment with a BIMS score of zero out of 15. He required substantial to maximal assistance (helper did more than half the effort) with dressing, toileting, and personal hygiene; he was able to ambulate independently. B. Observations A continuous observation was conducted on 1/3/24 beginning at 10:00 a.m. and concluded at 1:30 p.m. in the secure unit. -From 10:00 a.m. to 11:20 a.m. Resident #115 was walking up and down both hallways. He would briefly push on the exit door at the end of either hallway 500 or 600, turn and walk up the hallway towards the common area of the unit and try handles to supply rooms or shower rooms without any success of opening. -No meaningful activities were observed in the resident's area, nor were any meaningful activities offered to include conversation or redirection. -At 11:30 Resident #115 entered another resident's room, that was not his room. -At 11:36 a.m. an outside agency nurse attempted to find Resident #115 in his room without success. Nurse manager (NM) #2 was approached by an agency nurse for assistance with locating the resident. NM #2 assisted the agency nurse by looking into other residents' rooms, when the resident was located he was escorted by the agency nurse to his room. -At 1:30 p.m. Resident #115 and Resident #126 (see resident status below) were walking hallways together attempting to open the door at the end of 500 hallways exiting to outside of the facility, entering three resident rooms that they did not reside in. -No meaningful activities were observed in the resident's area, nor were any meaningful activities offered to include conversation or redirection. C. Record review The activities care plan, revised on 1/7/24, revealed Resident #115 enjoys watching television, walking around the facility, sitting in common areas observing his surroundings and visiting with family. He participated in most scheduled activities, preferring music hour, coloring, playing bingo and watching documentaries and read best with large print. Interventions included encouraging socialization, assisting with in-room activities, assisting the resident to and from activity locations, providing large print books, supporting choice of activities, both facility-sponsored group, individual activities, and independent activities designed to meet the interests of, and support the physical, mental, and psychosocial well-being encouraging both independence and interaction in the community. The cognitive impairment care plan, initiated on 12/13/23 and revised on 1/4/24, revealed Resident #115 was exhibiting cognitive loss related to altered cognitive performance both long term and short term memory deficits. It indicated complications, such as, falls, injuries, nutritional and hydration impairment relating to cognitive impairment would be avoided to the extent possible. Pertinent interventions included encouraging routine daily decision making and inviting, encouraging, reminding, and escorting to activity programs as desired. D. Interview AA #1 was interviewed on 1/9/24 at 9:30 a.m. She said she Resident #115 was invited to Bingo once but he broke the board and when he was invited to painting or coloring activities he tried to eat the paints or colored pencils. She said she tried to conduct one-to-one activities with him when she could, as this was not included as an intervention in his care planning. CNA #6 was interviewed on 1/9/24 at 9:30 a.m. She said Resident #115 enjoyed activities that involved animals. She said he did not engage in many activities and was hard to redirect. IV. Resident #126 A. Resident status Resident #126, age [AGE], was admitted on [DATE]. According to the January 2024 CPO, the diagnoses included schizoaffective disorder, dementia and depression. The 12/21/24 MDS assessment revealed the resident had cognitive impairment with a BIMS score of two out of 15. She required partial to moderate assistance (helper did less than half the effort) with dressing, toileting, and personal hygiene; she was able to ambulate independently. B. Observation and interview During a continuous observation on 1/8/24 beginning at 1:00 p.m. and concluded at 3:00 p.m. Resident #126 was walking up and down the 500 and 600 hallways of the secure unit. The resident was not invited by any staff members to join the 1:00 p.m. picture prompting or 2:30 p.m. helping hands activities, nor was any meaningful activity offered to include conversion or redirection. On 1/9/24 at 9:14 a.m. Resident #126 was sitting alone at a small table in the common area. There were no meaningful activities in the area nor was any meaningful activity offered to include conversion or redirection. Resident #126 was interviewed on 1/9/24 at 9:42 a.m. She said she liked to travel and listen to music when it was available. She said it was not available much. She said she liked to read if the print was large enough. She said there were large print books on the unit but she did not know where they were. -Resident #126 did not have any books in her room, nor were there any books available for residents within the secure unit. C. Record review The memory care plan, initiated on 9/16/23 and revised on 10/19/23, revealed Resident #126 enjoyed getting her nails done, hand massages, music, church services, having snacks and going outside during nice weather. It indicated the resident would have satisfaction with daily routines and preferences being accommodated by staff. Interventions included encouraging and facilitating the resident's activity preference, choosing what clothes to wear, staff knowing what personal items the resident preferred to care for on their own (no items were listed on care plan), staff knowing the resident enjoyed watching or listening to television. D. Interview AA #1 was interviewed on 1/9/24 at 9:46 a.m. She said Resident #126 was invited to activities but declined or would join and leave shortly after they started. She said Resident #126 was not asked if she preferred to engage in a different activity. V. Resident #134 A. Resident status Resident #134, age [AGE], was admitted on [DATE]. According to the January 2024 CPO, the diagnoses included Alzheimer's disease (type of dementia), depression and anxiety. The 11/20/23 MDS assessment revealed the resident had severe cognitive impairment with a BIMS score of four out of 15. She required partial to moderate assistance with toileting, personal hygiene and dressing and was independent with ambulation. B. Observation and interview On 1/3/24 at 2:30 p.m. Resident #134 was walking up and down the 500 and 600 hallways of the secure unit. The resident sat down on a chair outside the offices of NM #2 and SSA #2. The resident was crying and verbalized a desire to leave the facility as she was tired of being there. The resident verbalized a desire to be dead, she was approached by an unknown resident and called the resident an explicit name. NM # 2 walked past the resident and entered her office. Central supply staff(CSS) approached Resident #134, asked her how she was doing and offered to walk resident to her room. At 3:30 p.m. Resident #134 was sitting in the common area of the unit crying and saying please help me. CNA #10 was sitting within feet of the resident. -Resident #134 was not approached, offered support or redirected. On 1/4/24 at 1:07 p.m. Resident #134 was sitting in the common area while AA #1 was facilitating an activity. Resident #134 was crying, she said she's making me do this pointed at AA #1 and said please let me go outside. -At 1:30 p.m. Resident #134 was escorted outside with other supervised smokers. At 1:50 p.m. Resident #134 returned to the secured unit from supervised smoking. The resident sat in the common area of the unit, began crying and stated she wanted to see her children. -CNA #10 was sitting near the resident and did not approach or offer support. CNA #9 approached Resident #134 and offered assistance with calling her children. C. Record review The activities care plan, initiated on 8/29/23 and revised on 10/26/23, revealed Resident #134 enjoyed having family visits throughout the week, listening to live music, activities that involved snacks, movies, and some religious groups. It indicated the resident would be encouraged To join groups throughout the week and have opportunities to make decisions/choices related to self-directing involvement in meaningful activities. Interventions included providing the resident with snacks between meals, her preference was chocolate, soda, and sweets, participating in live music, snacks, celebrations, and watching tv/movies with groups of people, listening to music, looking out the window, lying down and resting, and being informed of facility happenings. The risk for suicide care plan, initiated on 9/29/23 and revised on 10/2/23, revealed impulses/ideations of self-harm related Resident #134 stating she wanted to kill herself. It indicated the resident would experience reduced suicidal ideation during the review period. Pertinent interventions included allowing time for expression of feelings, providing empathy, encouraging, and reassuring the resident, familiarizing the resident with her own belongings and surroundings, and listening to the resident. D. Staff interview AA #1 was interviewed on 1/9/24 at 9:30 a.m. She said she provided one-to-one activities with Resident #134 if she had time. She said this was not often. She said she would sit with Resident #134 in her room and talk or watch television. She said the resident frequently made statements about missing her family. She said Resident #134 received visits from her family. CNA #6 was interviewed on 1/9/24 at 9:30 a.m. She said Resident #134 would become emotional in the afternoon, she said she cried a lot and stated she wanted to leave or wanted to see her kids. She said she did not know why the resident would become upset. VI. Additional staff interviews CNA #4 was interviewed on 1/8/24 at 10:45 a.m. She said she had worked at the facility for a year. She said she had dementia training once but she could not remember when. She said the topic was about redirecting combative residents. AA #1 was interviewed on 1/9/24 at 9:30 a.m. She said she received dementia training from AA #2 who had worked in the secure unit prior to her. She said it had not been a structured training and was only provided some guidance on working with people with memory loss, such as focusing on the individual strength of each resident and breaking activities into smaller tasks or groups if needed. AA #2 was interviewed on 1/9/24 at 10:00 a.m. He said he had not received dementia training since the company switched ownership in October 2023. He said when he worked in the secure unit of the facility a few months ago there were two activity staff and it was easier to accommodate individuals with both high and low activity levels. He did not know why they decided to have only one activity staff in the unit. CNA #6 was interviewed on 1/9/24 at 9:30 a.m. She said she received dementia training sometime in December 2023. She said the training topics were redirection and combativeness. SSA #2 was interviewed on 1/9/24 at 3:30 p.m. She said there had not been any new dementia training since October 2023 as the facility was under new management. She said she provided monthly in-services on the secure unit. She said training packets were available with information she gathered from the Alzheimer's Association website. NM #2 was interviewed on 1/9/24 at 3:30 p.m. She said she had not received dementia training recently and was unsure of her last training dates. She said all staff members working in the secure unit were to use a person centered approach, offer engaging activities and provide redirection when necessary.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

Based on observations and interviews, the facility failed to ensure facility menus met the needs of residents and were followed. Specifically, the facility failed to ensure menu items were not omitte...

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Based on observations and interviews, the facility failed to ensure facility menus met the needs of residents and were followed. Specifically, the facility failed to ensure menu items were not omitted from the lunch menu service for 16 of 16 residents with prescribed puree, mechanical soft and bite size diet orders. Findings include: I. Facility policy and procedure The Food and Nutrition Services policy and procedure, dated 2001, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 4:07 p.m. It revealed in pertinent part, Each resident is provided with a nourishing, palatable, well balanced diet that meets his or her special dietary needs taking into consideration the preferences of each resident. Food and nutrition services staff will inspect food trays to ensure that the correct meal is provided to each resident, the food appears palatable and attractive and it is served at a safe and appetizing temperature. If an incorrect meal is provided to a resident or a meal does not appear palatable, the nursing staff will report it to the food service manager so that a new food tray can be issued. II. Menu and extensions dated 1/3/24 Menu extensions were reviewed for the lunch meal on 1/3/24. The menu extensions documented that residents on a regular diet were to receive a dinner roll and residents prescribed a mechanical soft, bite size texture diet and puree diet were to receive a soaked dinner roll served with a #10 scoop (2.75 ounces). III. Lunch meal observation on 1/3/24 The menu had a main entree of chicken fried steak, mashed potatoes, green beans, a dinner roll and rainbow sherbet. During observations of the lunch service tray line service on 1/23/24, kitchen staff served sliced toasted or buttered bread to residents on a regular diet instead of dinner rolls. Three room trays for residents with puree diets were prepared and a soaked dinner roll was not served with the meal as the menu prescribed. Six room trays for residents on mechanical soft and bite sized diets were prepared and a soaked dinner roll was not served to the residents who were prescribed a soft and bite size texture. Soaked dinner rolls were not observed on the meal tray line. The room trays were delivered to the unit for service without the full meal as documented on the extensions menu. IV. Staff Interviews Cook (CK) #1 was interviewed on 1/3/24 at 11:56 a.m. during the lunch meal service. CK #1 said the residents on dysphagia diets used to be able to have soft bread; however, the registered dietitian just changed the standard that the residents on dysphagia diets could not have the bread any longer. CK #1 said non of the 16 residents on dysphagia diets received bread with their meals. The nutrition services director (NSD) was interviewed on 1/3/24 at 12:07 p.m. during the lunch meal service. The NSD said the residents who had dysphagia diets could not have bread. V. Facility follow up The NHA provided documentation of an in-service ordered diets and diet extensions, dated 1/3/24, provided to the dietary staff by the NHA on 1/4/24 at 2:40 p.m. -The in-service documented menus were to be served as written unless a substitution was provided in response to preference. The white binder near the tray line contained the extension for therapeutic and texture modified diets for staff reference. The NSD was interviewed on 1/9/24 at 1:00 p.m. The NSD said she and the registered dietitian provided dietary staff education on modified textures.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on interviews, observations and record review, the facility failed to consistently serve food that was palatable, attractive and at a safe and appetizing temperature. Specifically, the facility...

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Based on interviews, observations and record review, the facility failed to consistently serve food that was palatable, attractive and at a safe and appetizing temperature. Specifically, the facility failed to ensure resident food was served at a palatable temperature. Findings include: I. Facility policy and procedure The Food and Nutrition Services policy and procedure, dated 2001, was provided by the corporate nurse consultant (CNC) on 1/9/24 at 4:07 p.m. It revealed in pertinent part, Food and nutrition services staff will inspect food trays to ensure that the correct meal is provided to each resident, the food appears palatable and attractive and it is served at a safe and appetizing temperature. If an incorrect meal is provided to a resident or a meal does not appear palatable, nursing staff will report it to the food service manager that a new food tray can be issued. II. Resident interviews Resident #19 was interviewed on 1/3/24 at 11:17 a.m. Resident #19 said the food was either too hot or cold. She said she had asked the staff to reheat her food. Resident #102 was interviewed on 1/3/24 at 2:04 p.m. Resident #102 said she did not like the food, the flavor was bad and the food was often cold. She said the food tasted like dog food. Resident #246 was interviewed on 1/4/24 at 8:43 a.m. Resident #90 said the food was often cold. Resident #10 was interviewed on 1/4/24 at 10:07 a.m. Resident #10 said the food was too cold at breakfast, lunch and dinner. She said she had brought the issue up at the facility resident council meeting but the food continued to arrive cold. (Cross referenced to F585 failure to resolve resident grievance satisfactorily). III. Group interview Ten alert and oriented residents (#1, #43, #47, #52, #63, #74, #78, #107, #108, #127) selected by the facility were interview in a group meeting on 1/4/24 at 2:00 p.m. Resident #52 said the chicken sandwich served for lunch was dry and tasted terrible. Residents #1, #43, #78 and #108 said they agreed with Resident #52 that the chicken sandwich was dry and tasted terrible. Resident #107 said he had pork loin for lunch instead of the chicken sandwich and it could not be cut with a knife and the vegetables needed salt. He said the food at the facility was a problem. Resident #52 said he requested the lid to his meal trays remained on until he was ready to eat to help keep the food warm, because the food was always served cold. IV. Observations On 1/4/24 at 1:16 p.m., A test tray for a regular diet, that was served at the same time as resident room trays,was evaluated by three surveyors during the lunch meal service. The test tray was plated in the kitchen at 12:50 p.m.; arrived on the unit at 12:53 p.m. and was tested for temperature and tasted immediately after the last resident on the unit was served their meal. The test tray meal consisted of chicken and dumpling soup, a chicken breast sandwich, sweet potato puffs (tots), mixed vegetables (asparagus tips and brussel sprouts) and chocolate cake. Temperatures of the soup, chicken sandwich and sweet potato puffs (tots) and mixed vegetables (asparagus tips and brussel sprouts) were taken immediately upon receipt of the test tray. The chicken sandwich, sweet potato puffs and mixed vegetables were all served below palatable temperature (see below). The chicken sandwich was not served with condiments, sauce or garnish. The sweet potato puffs and mixed vegetables were over cooked and did not hold their shape on the plate. The temperature of the chicken sandwich and sweet potato tots on the test tray were 101 degrees Fahrenheit (F). The temperature of the mixed vegetables on the test tray were 105 degrees F. -The temperatures of the chicken sandwich, sweet potato puffs and mixed vegetables were below acceptable palatability temperatures of 120 degrees F. V. Record review The service line checklist with food temperature logs were reviewed from 10/31/23 to 1/2/24. The service line checklist documented temperatures for all hot and cold foods should be taken prior to service and recorded on the log. -However, there was no monitoring of food temperatures for quality assurance of the meal trays after they were served from the service line. VI. Staff interviews The nutritional services director (NSD) and nursing home administrator (NHA) were interviewed on 1/9/24 at 1:00 p.m. The NSD said she had received resident feedback that food was cold. The NSD said dietary staff monitored food temperatures during meal service but did not record more than the initial food temperatures taken. The NSD said the chicken sandwich served on 1/4/24 was a marinated chicken breast and the vegetable was frozen asparagus tips used in place of the mixed vegetable. She said the dietary staff batch cooked the vegetables as a practice. The NSD said the vegetables were batch cooked on 1/4/24 but the staff overcooked the vegetables. The NSD said she was able to edit the menu to meet preferences of the residents. The NSD said she had not done a test tray at the facility to monitor resident room tray food temperatures or quality. The NHA said food was discussed at resident council meetings and the temperature of the food was the biggest issue. The NHA said the registered dietitian would be much more involved with dietary going forward and checking food temperatures, palatability, doing satisfaction surveys and checking accuracy of tickets. The NHA said the dietary staff and residents were adjusting to a new menu program instituted in the last 90 days that included new menu items the residents had not had previously.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0806 (Tag F0806)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide food and beverages that accommodated residen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide food and beverages that accommodated resident preferences for two (#46 and #134) of 10 residents reviewed food and beverage preferences out of 54 sample residents. Specifically, the facility failed to offer food choices according to Residents #46 and #134's preferences. Findings include: I. Facility policy The Food and Nutrition services policy, revised October 2017, was received on 1/9/24 at 3:30 p.m. by the corporate nurse consultant (CNC). It read in pertinent part: Each resident is provided with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs, taking into consideration the preferences of each resident. The multidisciplinary staff, including nursing staff, the attending physician and the dietitian will assess each resident's nutritional needs, food likes, dislikes and eating habits, as well as physical, functional, and psychosocial factors that affect eating and nutritional intake and utilization. Reasonable efforts will be made to accommodate resident choices and preferences. Nourishing snacks are available to the residents 24 hours a day. The resident may request snacks as desired, or snacks may be scheduled between meals to accommodate the resident's typical eating patterns. II. Resident #46 A. Resident status Resident #46, age [AGE], was admitted on [DATE]. According to the January 2024 computerized physician orders (CPO), the diagnoses included dementia (impaired ability to remember, think, or make decisions that interferes with doing everyday activities), bipolar disorder (a mental illness that causes unusual shifts in a person's mood, energy, activity levels, and concentration), anxiety and depression. The 11/13/23 minimum data set (MDS) assessment revealed the resident was cognitively impaired with a brief interview for mental status (BIMS) score of three out of 15. She was independent with ambulation (walking) with use of a walker. Resident #46 resided in the secure memory care unit of the facility. B. Resident interview and observations Resident #46 was interviewed on 1/3/24 at 9:00 a.m. She said she was hungry and wanted food. She said she wanted coffee and something sweet. She said the staff told her no whenever she asked them for food. At 10:00 a.m. Resident #46 asked for coffee while sitting in the common area of the secure unit, she was told there was none by certified nurse aide (CNA) #4. -She was not provided with any alternative beverage, nor was coffee provided. Resident #46 stated she was hungry minutes later and asked if she could have something to eat. Nurse manager (NM) #2 told the resident she would see if anything was available, exited the common area and did not return. -Resident #46 was not provided food or beverage until 11:30 a.m. when lunch was served. On 1/4/24 at 9:18 a.m. Resident #46 was sitting in the common area asking the activity assistant (AA) #1 for coffee and a snack. AA #1 told the resident she would be receiving the items momentarily and never did. At 9:50 a.m. Resident #46 was sitting in the common area asking AA #1 for something to eat. AA #1 told the resident she would be eating soon. A minute later, a second request for something to eat was made by the resident. AA #1 told the resident she would be eating soon. -Resident #46 was not provided food until 11:30 a.m. when lunch was served. At 3:30 p.m. Resident #46 was sitting in the common area asking AA #1 for something to eat, AA #1 told the resident she was having dinner in 10 minutes. -Resident #46 was not provided any food until dinner was served at 4:30 p.m. On 1/8/24 at 9:41 a.m. Resident # approached licensed practical nurse (LPN) #4 and asked for a snack. LPN #4 said he would look for something and remained sitting. The resident next approached AA #1 and asked for a snack, AA #1 told Resident #46 to wait for lunch. C. Record review The activities care plan, initiated on 6/2/22 and revised on 10/25/23, revealed it was important to Resident #46 she had the opportunity of engaging in daily routines that were meaningful relative to her preferences. It indicated the resident would plan and choose to engage in preferred activities. A pertinent intervention revealed Resident #46 enjoyed snacking between meals, always stating she was hungry and she was to be provided snacks by staff. The body mass index (BMI, measure of body fat based on height and weight) care plan, initiated on 6/1/22 and revised on 11/20/23, revealed Resident #46 had a history of being underweight related to dementia diagnosis with current weight being stable. It indicated the resident would have an optimal goal of weight gain. Pertinent interventions included offering snacks. III. Resident #134 A. Resident status Resident #134, age [AGE], was admitted on [DATE]. According to the January 2024 CPO, the diagnoses included Alzheimer's (type of dementia) disease, depression and anxiety. The 11/20/23 MDS assessment revealed the resident had severe cognitive impairment with a BIMS score of four out of 15. She required partial to moderate assistance with toileting, personal hygiene and dressing and was independent with ambulation. Resident #134 resided in the secure memory care unit of the facility. B. Observation On 1/3/24 at 12:37 p.m. Resident #134 approached CNA #4 asked for coffee and was told there was no more coffee. -No alternative beverage was offered, no coffee was provided. On 1/4/24 at 9:50 a.m. Resident #134 asked AA #1 for coffee and something to eat, AA #1 told the resident there was no coffee and she would be eating soon. -Resident #134 was not provided food or a beverage other than water until 11:30 a.m. when lunch was served. On 1/8/24 at 10:30 a.m. Resident #134 asked AA #1 for something to eat and was told to wait for lunch. C. Record review The activities care plan, initiated on 8/29/23 and revised on 10/26/23, revealed Resident #134 enjoyed having family visits throughout the week, listening to live music, enjoying activities that involve snacks, movies, and some religious groups. It indicated the resident would have opportunities to make decisions/choices related to self-directed involvement in meaningful activities. Pertinent interventions included Resident #134 enjoyed snacking between meals and her preferences were chocolate, soda, and sweets. The resident enjoyed activities involving live music, snacks, celebrations, and watching tv/movies with groups of people. IV. Additional resident interviews Resident #19 was interviewed on 1/3/24 at 11:17 a.m. She said her family provided her with snacks. She said the facility did not inform residents of the availability of snacks. A group of residents (#107, #108, #43, #71, #47, #1, #74, #52, #11, #63 and #127) were interviewed on 1/4/23 at 2:00 p.m. -Resident #107 said beverages other than water were only offered at meal times. -Resident #71 said she needed to buy her own snacks, they were not provided by the facility. -A resident said water was the only beverage available between meals and the only real juice was tomato juice. All the other juices were drinks and not real juice. V. Staff interviews AA #1 was interviewed on 1/8/24 at 10:03 a.m. She said she was unsure why Resident #46 and #134 were not provided snacks or beverages, other than water, between meals. She said she did not see snacks or coffee being provided on the secure unit throughout the day. She said she did not provide snacks or beverages other than water because she was not familiar with specific dietary restrictions. She said it would be important for activities staff to know this information about residents they worked with daily. LPN #4 and social service assistant (SSA) #2 were interviewed on 1/8/24 at 10:22 a.m. LPN #4 said the kitchen provided the memory care unit with two pictures of coffee a day. He said staff did not retrieve more if and when it ran out and residents were provided water throughout the day. SSA #2 said she was not aware Resident #46 and #134 were not being provided with snacks and coffee per their request. LPN #2 said he was not aware of dietary restrictions for Resident #46 and #134 from them not being provided snacks and beverages between meals. CNA #4 was interviewed on 1/8/24 at 10:45 a.m. She said the kitchen staff typically delivered snacks and beverages, including coffee, into the memory care daily. She said if it was not delivered by the kitchen staff by 10:00 a.m. a CNA from the memory care unit should retrieve it. She said Resident #46 asked for snacks multiple times a day. She said she received a milkshake daily at 3:00 p.m. She said there was no reason why she should not be provided a snack or beverage when requested prior to 3:00 p.m. She said there was no reason why Resident #134 should not be provided with a snack or beverage when requested.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0943 (Tag F0943)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to provide training to their staff that at a minimum educates staff on activities that constitute abuse, neglect, exploitation and misappropr...

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Based on record review and interviews, the facility failed to provide training to their staff that at a minimum educates staff on activities that constitute abuse, neglect, exploitation and misappropriation of resident property as set forth, procedures for reporting incidents of abuse, neglect, exploitation or misappropriation of resident property and resident abuse prevention for 71 of 96 nursing staff. Specifically, the facility failed to ensure nursing staff including 71 of the facility's hired certified nurse aides (CNA), registered nurses (RN) and licensed practical nurses (LPN) (#2) received annual abuse identification, prevention and reporting training in the past 12 calendar months. Findings include: I. Facility policy The In-Service Training, All Staff policy, revised August 2022, was provided by the clinical nurse consultant (CNC) on 1/9/24 at 4:06 p.m. The policy read in pertinent part: All staff must participate in initial orientation and annual in-service training. Required training topics include the following: Preventing abuse, neglect, exploitation, and misappropriation of resident property including Activities that constitute abuse, neglect, exploitation or misappropriation of resident property; procedures for reporting incidences of abuse, neglect, exploitation or misappropriation of resident property. The Abuse Prevention policy, effective on 12/31/15, was provided by the nursing home administrator (NHA) on 1/3/24 at 10:36 a.m. It revealed in pertinent part: All employees will receive orientation and ongoing training on abuse prevention and reporting. Orientation program will include a review of Center's policy on what constitutes abuse, neglect, misappropriation of resident property, how to recognize abuse, appropriate interventions to deal with aggressive and/or catastrophic reactions of residents, how staff should report their knowledge related to allegations without fear of reprisal: and how to recognize signs of burnout, frustration and stress that may lead to abuse. All employees/caregivers will be oriented to their role in abuse prevention as mandated reporters and that abuse will not be tolerated in this Center. Bi-annual and as necessary in-service training will be provided for review of Center's policy on abuse prevention and mandated reporting. III. Staff training records A request was made for the training records for all nursing staff to show proof that all nursing staff received annual abuse identification, prevention and reporting training. The facility provided a list of nursing staff who had completed annual abuse training training. -However, upon review of the staff who participated in abuse training only 25 of the facility's employed nursing staff including CNAs, RNs and LPNs participated in abuse sed training in the last 12 calendar months. IV. Staff interviews The nursing home administrator (NHA) was interviewed on 1/10/24 at 4:45 p.m. The NHA said the facility identified there was a there was system break-in ensuring that all nursing staff received all required training including training on dementia care. The NHA said the facility started using an online learning system on 10/1/23 that will track all staff training moving forward. Several staff members need to catch up on past-due training. The new system included alerting the NHA when staff did not complete assigned training sessions so leadership staff could follow up with the staff and staff's manager.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected multiple residents

Based on interviews and record review, the facility failed to ensure nurse aides received the required number of annual in-service training hours to ensure continued competence for four of five nurse ...

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Based on interviews and record review, the facility failed to ensure nurse aides received the required number of annual in-service training hours to ensure continued competence for four of five nurse aides reviewed. Specifically, the facility failed to ensure certified nurse aides (CNA) #4, #6, #7 and #8 received 12 hours of continuing education annually. Cross-reference F943 failure to ensure all staff received training on abuse prevention, identification and reporting. Cross-reference F949 failure to ensure all clinical staff received training on the topic of dementia managed care. Findings include: I. Facility policy and procedure The In-Service Training, Nurse Aide policy and procedure, revised August 2022, was provided by the corporate nurse consultant (CNC) on 1/10/24 at 1:00 p.m. It revealed in pertinent part, Inservice training is based on the outcome of the annual performance reviews. Annual in-services ensure the continuing competence of nurse aides, are no less than 12 hours per employment year, address areas of weakness as determined by nurse aide performance reviews, address the special needs of the residents as determined by the facility assessment, include training that addresses the care of residents with cognitive impairment and includes training in dementia management and resident abuse prevention. Methods to provide training may include in-person instruction, webinars, supervised practical training, computer-based training, self-directed learning, mentoring and/or coaching. Nurse aide participation in training is documented by the staff development coordinator, or his or her designee and includes the date and time of the training, the topic of the training, the method used for training, the summary of the competency assessment, and the hours of training completed. II. Record review Staff annual 12-hour training for the selected nursing staff CNA #4 (hired 9/21/22), CNA #6 (hired 11/3/2020), CNA #7 (hired 10/29/19), CNA #8 (hired 9/6/22) were requested from the nursing home administrator on 1/4/23 at 4:00 p.m. The facility provided documentation for all staff meetings but was unable to provide documentation to show proof that all CNAs received all required training and received at least 12 hours of annual in-service training. III. Interview The nursing home administrator (NHA) was interviewed on 1/10/24 at 4:45 p.m. The NHA said the facility identified there was a gap in ensuring staff received all required training. The NHA said the facility started using an online learning system on 10/1/23 that will track in-service content and time, and all CNA in-services would be managed by the infection preventionist in the future. IV. Facility follow up The NHA provided a performance improvement action plan, dated January 2024, on 1/9/24 at 11:01 a.m. The plan documented the facility's observed inaccuracies in completing the required education for employees. Quarterly and/or yearly education fairs will be completed by the director of nursing (DON) or designees. The DON or designee will report progression at the monthly quality assurance meeting for any competency completion issues.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0949 (Tag F0949)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to develop, implement and maintain an effective training program for all staff, which includes, at a minimum, training on behavioral health ba...

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Based on interview and record review, the facility failed to develop, implement and maintain an effective training program for all staff, which includes, at a minimum, training on behavioral health based on requirements and as outlined in the facility's assessment for 75 out of 96 nursing staff. Specifically, the facility failed to ensure that all nursing staff including 75 of the facility's hired certified nurse aides (CNAs), registered nurses (RNs) and licensed practical nurses (LPNs) received training on behavioral health issues to include care specific to the individual needs of residents who were diagnosed with dementia and how to promote meaningful activities and dementia specific care that promoted engagement and positive meaningful relationships. Cross-reference F744 failure to provide dementia-focused care. Findings include: I. Facility policy The In-Service Training, All Staff policy, revised August 2022, was provided by the clinical nurse consultant (CNC) on 1/9/24 at 4:06 p.m. The policy read in pertinent part: All staff must participate in initial orientation and annual in-service training. Required training topics include the following: behavioral health and dementia management. II. Facility assessment A review of the facility assessment was updated on 1/2/24 and last reviewed with the quality assessment quality improvement (QAPI) on 11/28/23 revealed that the facility served individuals with psychiatric and mood disorders including residents with dementia and identified the average number of residents with behavioral health need was on average 30 residents on two dementia memory care secured units. III. Staff training records A request was made for the facility's training records for all nursing staff to show proof that all nursing staff received annual training for dementia-managed care. The facility provided a list of nursing staff who had completed annual dementia managed care training. -However, upon review of the staff who participated in dementia care training only 21 of the facility's employed nursing staff including CNAs, RNs and LPNs participated in a dementia focused training in the last 12 calendar months. IV. Staff interviews The nursing home administrator (NHA) was interviewed on 1/10/24 at 4:45 p.m. The NHA said the facility identified there was a there was system break-in ensuring that all nursing staff received all required training including training on dementia care. The NHA said the facility started using an online learning system on 10/1/23 that would track all staff training moving forward. The NHA said that several staff members need to catch up on past-due training. The new system included alerting the NHA when staff did not complete assigned training sessions so leadership staff could follow up with the staff and staff's manager.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, record review and staff interview, the facility failed to store, prepare, distribute and serve food in a sanitary manner. Specifically, the facility failed to: -Ensure staff wash...

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Based on observation, record review and staff interview, the facility failed to store, prepare, distribute and serve food in a sanitary manner. Specifically, the facility failed to: -Ensure staff washed hands and changed single use gloves appropriately while plating and serving resident meals in the main kitchen; -Ensure food in the walk-in refrigerator and the reach-in refrigerators in the main kitchen, and in two of two resident unit snack refrigerators was labeled and dated with an open date and disposed of timely when past the used by date; and, -Ensure that expired foods were not served to residents., Findings include: I. Hand hygiene A. Professional reference The Colorado Retail Food Regulations, effective 1/1/19, were retrieved 1/11/24 from https://cdphe.colorado.gov/environment/food-regulations. It revealed in pertinent part, Food employees shall clean their hands and exposed portions of their arms as immediately before engaging in food preparation including working with exposed food, clean equipment and utensils, and unwrapped single service and single-use articles and: after touching bare human body parts other than clean hands and clean, exposed portions of arms; after using the toilet room; after coughing, sneezing, using a handkerchief or disposable tissue, using tobacco, eating, or drinking; after handling soiled equipment or utensils; during food preparation, as often as necessary to remove soil and contamination and to prevent cross contamination when changing tasks; when switching between working with raw food and working with ready-to-eat food; before donning gloves to initiate a task that involves working with food; after engaging in other activities that contaminate the hands. The Food and Drug Administration (FDA) Food Code reviewed 1/18/23 and retrieved 1/11/24 from https://www.fda.gov/food/fda-food-code/food-code-2022, read in pertinent part, If used, single-use gloves shall be used for only one task such as working with ready-to-eat food or with raw animal food, used for no other purpose, and discarded when damaged or soiled, or when interruptions occur in the operation. B. Facility policy and procedure The Handwashing/Hand Hygiene policy and procedure, revised October 2023, was provided by the nursing home administrator (NHA) on 1/3/24 at 4:41 p.m. It revealed in pertinent part, This facility considers hand hygiene the primary means to prevent the spread of healthcare-associated infections. All personnel are trained and regularly in-serviced on the importance of hand hygiene in preventing the transmission of healthcare-associated infections. All personnel are expected to adhere to hand hygiene policies and practices to help prevent the spread of infections to other personnel, residents and visitors. Hand hygiene is indicated after contact with blood, body fluids, or contaminated surfaces, immediately after gloves were removed and before performing an aseptic task. Wash hands with soap and water when hands are visibly soiled. The use of gloves does not replace hand washing/hand hygiene. C. Observations On 1/3/24 from 9:08 a.m. to 1:15 p.m. , kitchen operations and meal service were observed in the main kitchen. Dietary staff failed to perform hand hygiene correctly by handling ready to eat foods without gloves,while wearing contaminated gloves, and when handling clean tableware and utensils for residents without washing their soiled hands. At 9:13 a.m. dietary aide (DA) #3, while wearing single use disposable gloves, handled dirty dishes and silverware. After placing dirty silverware into a washing rack, DA #3 pushed the flat dish rack containing the dirty/soiled silverware into the dish machine from the dirty side of the dish room, then pushed a second rack of dirty dishes into the dishwasher. While wearing the same single use gloves used to load the dirty dishes into the dishwasher, DA #3 pulled the two dish racks of clean silverware and dishes from the dish machine on the clean side and handled the clean dishes with dirty gloved hands. DA #3 did remove his contaminated gloves or wash his hands before putting the clean pitchers away on a shelf. At 11:52 a.m. during meal service cook (CK) #1 touched multiple service items and utensils to assemble residents plates such as a food thermometer, cutting board, and a container a alcohol wipes which were not clean or sanitized previously. CK#1 then was assembling resident meal plates for lunch and utilizing portion utensils to portion food onto the plates and did not wash her hands properly. CK #1 turned and removed two dinner plates from the plate dispenser behind her, while placing her unwashed hands/fingers/thumbs on the eating surface of the plates. CK #1 then plated resident meals on the plates. CK#1 did not wash her hands before touching the center of the plates. At 11:59 a.m. CK#1 put on single use disposable gloves without first washing her hands. CK #1 handled the outer surface of the gloves with her unwashed hands then used her gloved hands to remove a portion of the lunch entree, chicken fried steak, from a pan in the hot food holding steam table placed on the hot line steam table cutting board. CK#1 then used her right gloved hand to cut the chicken fried steak with a knife, and guided the chicken fried steak with her left hand and the knife in the palm of her right hand and put the chopped pieces of chicken fried steak on a plate to be served to a resident for consumption. CK#1 removed her single used gloves and discarded them in a trash receptacle, washed her hands and returned to the hot line to continue assembling resident meal plates. At 12:02 p.m. CK#1 lifted her hand toward her mouth and used her tongue to wet her thumb, then used the same thumb to sort resident paper meal tickets. Without performing hand hygiene CK #1 turned and removed two dinner plates from the plate dispenser behind her and set them up to plate meals to be served to residents. At 12:08 p.m. DA #1 while wearing single use disposable gloves placed two slices of bread on the flat top grill. While wearing the same gloves, DA#1 used tongs and removed three hamburger patties from a pan and placed them on the flat top grill. While wearing the same gloves, DA #1 then removed sliced cheese from a container without a utensil and placed one slice each of cheese on two hamburger patties and one piece of cheese a slice of bread on the flat top grill. DA #1 removed her disposable gloves, discarded them in the trash receptacle and with out performing hand hygiene put on a clean pair of single use disposable gloves. DA #1 then asked the other dietary staff if she was supposed to wear gloves while touching food. DA #4 told DA #1 that if she touched food with her hands she needed to wear gloves. DA #3 did not mention the need to wash her hands before putting on new single use disposable gloves. At 12:11 p.m., while wearing the same gloves (see above observation), DA #1 placed two individually plastic wrapped peanut butter and jelly sandwiches on a white cutting board. While wearing the same gloves, DA #1 removed the sandwiches from their plastic wrap and after handling the sandwiches she placed the sandwiches on the white cutting board and used a knife to cut each sandwich and picked up the sandwiches with her hands and place each sandwich on a plate. While wearing the same gloves, DA #1 used a spatula to lift a grilled cheese sandwich off the flat top grill and placed it on the white cutting board that the peanut butter and jelly sandwiches were just on with out first washing the cutting board then grabbed three room tray plates and plate bases, cut the grilled cheese sandwich in half and placed the sandwich on a dinner plate. DA #1 then picked up a bag of potato chips and used her same gloved and unwashed hands to grab a hand full of potato chips to place on a residents plate. DA #1 still did not perform hand hygiene or change her used gloves. While wearing the same gloves, DA #1 used a spatula to lift a hamburger patty off the grill, and holding the bottom of a hamburger bun in her left gloved hand, and placed the patty on the bottom bun. DA #1 set down the spatula and used her gloved hand to pick up and place on top of the residents hamburger patty and place the assembled cheeseburger on a plate. DA #1 then repeated the same process with the second cheeseburger. While still wearing the same pair of gloves, DA #1 again reached inside the bag of potato chips and placed a serving of potato chips on the plate next to the cheeseburgers. DA #1 then placed the plates on the line to be served to the residents. DA #1 removed her gloves, placed them in the trash receptacle and washed her hands. -DA #1 touched several unsanitary surfaces and touch ready to eat and cooked food that was prepared for resident consumption and each time failed to wash her hands or put on clean gloves after contaminating the single use disposable gloves and before touching ready to eat food. At 12:14 p.m. CK#1 lifted her hand toward her mouth and used her tongue to wet her thumb, then used the same thumb to sort resident paper meal tickets. Without washing her hands CK #1 picked up six dinner plates from the plate dispenser behind and proceeded to plate residnet meals handling the plate in the process. At 12:20 p.m. DA #2 was observed assembling a tray of peanut butter and jelly sandwiches. DA #2 assembled 24 sandwiches on a baking pan as follows: -DA #2 placed 24 pieces of break on a baking sheet. For each slice of bread on the baking sheet, -DA #2 used her left gloved hand to hold a jar of peanut butter while she used her right hand to scoop out peanut butter from the jar. After removing her left hand from holding the jar of peanut butter, DA #2 picked up a piece of bread and spread the peanut butter on the bread, and placed the bread back onto the sheet pan. DA #2 continued the process for each of the 24 pieces of bread on the baking pan, and did not change gloves or wash her hands in between touching the container of peanut butter and slices of bread with her hands. Since the food containers were not sanitized there was a high potential for cross contamination of pathogens from the container to the resident sandwiches. At 12:23 p.m., while wearing the same pair of gloves (see above observation) DA #2 placed a bagged loaf of bread on the prep table and opened the bag of bread then picked up the spatula used to spread peanut butter, walked to the two compartment sink, turned on the water faucet with her same gloved hand she rinsed the peanut butter off the spatula but did not wash or sanitize the spatula. DA #2 turned off the water and without removing the used gloves and washing her hands returned to the prep table and removed a slice of bread from the bread bag, used the spatula to scoop out some jelly from the container, and spread jelly onto the slice of bread. At 12:26 p.m. DA #1 did not perform hand hygiene before putting on a clean pair of disposable gloves and then touched four resident meal tickets that came from the resident floors brought in by nursing staff. While still wearing the same gloves, DA #1 unwrapped a peanut butter and jelly sandwich and placed the sandwich on a white cutting board. While wearing the same gloves DA #1 cut the sandwich and placed the sandwich on a plate. The sandwich was served to a resident. DA #1 failed to wash her hands and put on a clean pair of single use disposable gloves after handling resident meal tickets and before unwrapping and touching a ready to eat sandwich for resident consumption. At 12:30 p.m. CK #1 sorted through resident meal tickets and then touched her nose with her finger. CK#1 did not wash her hands before picking up a knife to cut a grilled cheese sandwich, and touched the sandwich with the same finger she touched her nose earlier in the observation. -CK#1 failed to wash her hands after touching meal tickets and her face and putting clean single use disposable gloves and using utensils to handle ready to eat foods meant for resident consumption. At 12:53 p.m. CK#1 lifted her hand toward her mouth and used her tongue to wet her thumb, then used the same thumb to sort resident paper meal tickets. Without washing her hands CK #1 picked up two dinner plates from the plate dispenser and used portion utensils to assemble resident meal plates. CK #1 turned and removed two additional dinner plates from the plate dispenser behind her to plate additional resident meals. D. Staff interviews DA #1 was interviewed on 1/4/24 at 1:30 p.m. DA #1 said she was not a cook but helped make sandwiches on the line during meal service. She said she was unsure if she was supposed to wear gloves before touching food and wanted to make sure she did things correctly. The nutritional services director (NSD) was interviewed on 1/3/24 at 12:25 p.m The NSD said staff should already know how to handle ready to eat foods properly with gloves and they were trained to do so. The NSD said she spoke to DA #2 and told her the proper procedure for handling ready to eat foods The infection preventionist (IP) was interviewed 1/9/24 at 11:00 a.m. The IP said she was able to provide a handwashing inservice to the dietary staff after it was identified the dietary staff were not performing hand hygiene correctly and were touching ready to eat foods with gloves used to perform other tasks prior to handling residents ready to eat foods. She said in the future the facility should provide monthly handwashing training for all staff. She said part of the training was glove changes and hand hygiene between touching any surfaces to prevent spread of food born pathogens. E. Facility follow up The nursing home administrator (NHA) provided dietary staff an inservices on the topic of cross contamination in the kitchen on 1/4/24 at 4:21 p.m. The in-service education document revealed in pertinent part, staff were to wash hands between touching surfaces, including face or hair. Do not lick hands before touching anything. Do not wear gloves or aprons outside the kitchen II. Failure to discard expired food A. Professional reference The Colorado Department of Public Health and Environment (2019) The Colorado Retail Food Establishment Rules and Regulations, https://cdphe.colorado.gov/environment/food-regulations, retrieved 1/16/24, revealed in pertinent part, Refrigerated, ready-to-eat, time/temperature control for safety food prepared and held in a food establishment for more than 24 hours shall be clearly marked to indicate the date or day by which the food shall be consumed on the premises, sold, or discarded when held at a temperature of 41 degrees fahrenheit (F) or less for a maximum of seven days. The day of preparation shall be counted as day one. B. Observations During the initial kitchen tour on 1/3/24 at 8:57 a.m. the following was observed: -A case of 48 individual sized raspberry peach yogurts in the main kitchen front reach in refrigerator were found with a use by date of 12/31/23. -A case of 48 individual sized raspberry peach yogurt in the main kitchen walk-in refrigerator were found with a use by date of 12/31/23. -Three ten pound packages of unfrozen ground beef placed on a large baking sheet in the original packaging were found to be datestamped on each package with a freeze or use by date of 12/8/23. Neither the pan or packaging of ground beef had a pull or thaw on date written on the packaging. It was unknown if the beef had been previously frozen and thawed. -Cut lettuce stored in a clear plastic pan had no identification label and was not marked with an open date or use by date. -Sliced fresh tomato in a clear plastic pan that had a an identification label on the lid and a a preparation date of 12/21/23. -Sliced American cheese in a clear pan had an identification label and a date of 12/13/23 The labels on the ready to eat foods containers, the lettuce, tomato and cheese slices had dates but did not indicate if the date was the production or use by date. The label dates for these ready to eat foods, even if preparation dates, were well past the safe to consume storage dates for the food safety (see professional reference above) On 1/3/24 at 9:25 a.m. the garden unit resident snack refrigerator was observed to have two individual containers of raspberry peach yogurt with expiration dates of 12/31/23. A 4 ounce (oz) cup labeled peanut butter snack had a use by date of 12/30/23. -The unit nurse manager (NM) #1 was notified of the expired food and interviewed on 1/3/24 at 9:26 a.m. NM #1 said the yogurt and peanut butter was expired and immediately discarded the two yogurts and peanut butter snack. On 1/3/24 at 9:29 a.m. the evergreen unit resident snack refrigerator was observed to have six vanilla magic cups supplements in the refrigerator. The magic cups did not have a date marking on the container and the container said to store frozen or in the freezer. On 1/3/24 at 12:44 p.m. an unidentified dietary staff member opened the reach in refrigerator, removed a container of the expired raspberry peach yogurt from the case. The yogurt had an expiration date of 12/31/23. The staff placed the yogurt on a resident's meal tray and released the tray for delivery to a resident. The NSD was informed that the yogurt products were expired and then the NSD removed the case of expired raspberry peach yogurt from the reach in refrigerator and discarded the case. Approximately nine individual yogurt containers had already been sent out on resident trays prior to the observation that the cases of yogurt were past their expiration dates. C. Staff interviews NM #1 was interviewed on 1/3/24 at 9:25 a.m. NM #1 said the night shift nursing staff was responsible for the cleanliness of the unit refrigerator cleanliness and were also responsible for discarding expired products. The assistant dining manager (ADM) was interviewed on 1/3/24 at 12:30 p.m. The ADM said the individually sliced lettuce and tomato for the sandwiches were usually prepped ahead of time in bulk instead of prior to each meal service. -The ADM did not comment to say if that procedure caused any problems or raised any concerns. The ADM was out of the facility and was unavailable for further interview. The NSD was interviewed on 1/9/24 at 1:00 p.m. The NSD said the ADM usually conducted the daily kitchen walkthrough to check and monitor food labeling for expired products. Compliance was documented on the assigned cleaning log in the pantry and in the walk-in cooler. The NSD said her guideline was dating and labeling was supposed to be checked for the walk-in cooler task but the cleaning list did not specify what walk-in cooler meant. The NSD said checking for expired products should be done daily by all staff and usually the staff were good at checking for expired products. The NSD said dietary staff should label products with a preparation date and a use by date on the container and discard expired food timely. The NSD said the ground beef in the walk-in refrigerator did not have a written date of when the meet was pulled out of the freezer and thawed to indicating if it the date of when it was previously frozen before the expiration date.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of diseases and infection for two out of three units at the facility. Specifically, the facility failed to: -Ensure accurate transmission based precaution procedures were followed, including use of isolation signage on resident doors and following proper procedures for donning (put on) personal protective equipment (PPE) prior to entering a resident's room who was COVID-19 positive. -Ensure housekeeping staff followed appropriate infection control procedures such as hand hygiene and surface disinfectant time adherence. I. Transmission based precaution and PPE A. Professional reference According to the Centers for Disease Control (CDC) Hand Hygiene updated 5/8/23, retrieved on 1/15/24 from: https://www.cdc.gov/coronavirus/2019-ncov/hcp/infection-control-recommendations.html#r2 revealed in part, Healthcare personnel who enter the room of a patient with suspected or confirmed COVID-19 infection should adhere to standard precautions and use a (national institute for occupational safety and health) NIOSH approved particulate respirator with N95 filters or higher, gown, gloves, and eye protection (i.e., goggles or a face shield that covers the front and sides of the face). According to the Centers for Disease Control (CDC) use personal protective equipment (PPE) when caring for patients with confirmed or suspected COVID-19, updated 6/3/20, retrieved on 1/15/24 from https://www.cdc.gov/coronavirus/2019-ncov/downloads/A_FS_HCP_COVID19_PPE.pdf revealed in part, Before caring for patients with confirmed or suspected COVID-19, healthcare personnel (HCP) must: Receive comprehensive training on when and what PPE is necessary, how to don (put on) and doff (take off) PPE, limitations of PPE, and proper care, maintenance, and disposal of PPE and demonstrate competency in performing appropriate infection control practices and procedures. Donning (putting on the gear): Identify and gather the proper PPE to don. Perform hand hygiene using hand sanitizer. Put on an isolation gown. Put on N95 filtering respirator or higher (use a facemask if a respirator is not available. Put on a face shield or goggles. Put on gloves. Healthcare workers can now enter patient's room. Doffing (taking off the gear): Remove gloves. Remove the gown. Healthcare worker can now exit patient's room. Perform hand hygiene. Remove face shield or goggles. Remove and discard respirator (or face mask if used). Perform hand hygiene after removing the respirator or facemask. B. Facility policy and procedure The COVID-19 policy and procedure, dated June 2023, was provided by the nursing home administrator (NHA) on 1/4/24 at 1:00 p.m. It revealed in pertinent part, COVID PPE for COVID positive residents on transmission based precautions: N95 mask, protective eyewear, gown, gloves with hand hygiene before donning and after doffing gloves upon entry, staff need to perform hand hygiene between residents. C. Observations The following observations were made on 1/8/24 at 2:45 p.m: The following resident rooms had red step- on (hands free) biohazard bins in the hallway outside the doors to resident rooms #702, #801, #813, #902, #907 to collect used and contaminated PPE A green sign on room [ROOM NUMBER] revealed the instruction, Discard trash inside the resident room. Rooms #702, #801, #813, #902 and #907 did not have signs on the resident's door with directions for putting on, taking off or discarding PPE. The red step on garbage receptacle outside room [ROOM NUMBER], in the hallway had part of a surgical gown hanging outside the lid of the red bin where passerbyers could potentially brush up against it and contaminate themselves. The surgical gown should have been discarded inside the room and placed fully in a biohazard bin. Staff were unable to follow this practice because the biohazard trash container were in the hallway. At 2:46 p.m. a staff member was observed opening the door to room [ROOM NUMBER] and exiting the room. As the staff member exited the room she was wearing a surgical mask and no other PPE, and did not discard any PPE in the red step bin outside room [ROOM NUMBER] as she left the room D. Staff interviews The director of nursing (DON) was interviewed on 1/8/24 at 2:50 p.m. The DON said the red step bins were supposed to be inside the resident's rooms and utilized for discarding PPE worn in the resident's room. The DON said the staff member observed leaving room [ROOM NUMBER] (at 2:46 p.m.) said she did not think she had to put on full PPE (full PPE was , as she was just speaking with the resident inside the resident's room. The DON said staff should put on full PPE to enter a resident's room who tested positive for COVID. The infection preventionist (IP) was interviewed on 1/9/24 at 11:00 a.m. The IP said The staff member should have worn PPE while in room [ROOM NUMBER] with the resident because the resident tested positive for COVID. The IP said the staff member should have put on PPE before entering the room, and upon leaving the room removed the PPE and discarded the PPE in the red step on bin. The IP said the red step bins were placed outside the rooms of residents that tested positive for COVID, but should have been placed inside the resident rooms The IP said used PPE was considered trash and should have been discarded inside the room not in the hallway. E. Facility follow up The director of nursing (DON) provided an immediate one-to-one staff education and education to the activities department, nursing, therapy, social services, and IDT on 1/8/23 at 4:20 p.m. The immediate education revealed in pertinent part, PPE should be removed and placed in the appropriate receptacle prior to leaving a COVID positive resident's room. Eyewear should also be removed for sanitizing before leaving a COVID positive resident's room. Ensure PPE is fully worn when entering COVID positive resident's rooms. II. Housekeeping procedures A. Professional reference According to the Center for Disease Control (CDC) Hand Hygiene in Healthcare Settings: Patients, retrieved on 12/4/23 from: https://www.cdc.gov/handhygiene/patients/index.html revealed in part, When should you clean your hands: Before preparing or eating food, before touching your eyes, nose, or mouth, before and after changing wound dressings or bandages, after using the restroom, after blowing your nose, coughing, or sneezing; and, after touching hospital surfaces such as bed rails, bedside tables, doorknobs, remote controls, or the phone. How should you clean your hands: with an alcohol-based hand sanitizer: Put the product on your hands and rub your hands together, cover all surfaces until hands feel dry. This should take around 20 seconds With soap and water: Wet your hands with warm water. Use liquid soap if possible. Apply a nickel- or quarter-sized amount of soap to your hands. Rub your hands together until the soap forms a lather and then rub all over the top of your hands, in between your fingers and the area around and under the fingernails. Continue rubbing your hands for at least 15 seconds. Rinse your hands well under running water. Dry your hands using a paper towel. Then use a paper towel to turn off the faucet and to open the door if needed. B. Facility disinfectant product specifications The Rapid Multi Surface Disinfectant cleaner product specification sheet, dated 2023, was provided by the housekeeping supervisor (HS) on 1/8/23 at 3:30 p.m. It revealed in pertinent part, The hospital disinfection surface contact and kill times were as follows: three to five minutes for Escherichia coli (E. coli) 0157:H7, Listeria and Staphylococcus aureus (MRSA), 30 seconds for norovirus, influenza A and B, rhinovirus, murine norovirus, and hepatitis B and C and 10 seconds for SARS-COV-2. C. Observations On 1/3/24 at 9:05 a.m. an unidentified housekeeper (HK) was observed cleaning room [ROOM NUMBER]. The HSK did not change his gloves or engage in hand hygiene throughout the room cleaning. The HK used a disinfectant soaked cloth to clean horizontal surfaces (a bedside table, bathroom countertops and a nightstand). The surface of the items he cleaned were dry and no longer wet within 15 seconds of applying the disinfectant cleaner. The HSKdid not disinfect any high frequency touch areas (call light, light switches, door knobs and handrails). The HK submerged his unwashed hands with used gloves into the mop pad bucket contaminating the freshly prepared floor mopping solution. This he did after using the same gloves to clean multiple potentially contaminated surfaces in two differed resident room area and after cleaning the bathroom. With the same used gloves and unwashed hands the HK touched all items on his cleaning cart contaminating the entire cart. At the end of cleaning the shared resident room the HK removed his soiled gloves handling the outside surface of the used gloves but did not engage in hand hygiene. The staff still not performing hand hygiene proceeded to clean room [ROOM NUMBER]. On 1/3/23 at 9:20 a.m., another unidentified HK was observed approaching the H K in the above observation to remind him to change his gloves throughout the cleaning and to engage in hand hygiene. On 1/8/24 a continuous observation of housekeeping was made from10:20 a.m. to 11:24 a.m. while housekeeping cleaned resident room [ROOM NUMBER], #304, and #306. HK #1 failed to perform hand hygiene after touching flat mop heads in the cleaning solution and contaminated mop heads throughout the cleaning process. HK#1 also failed to utilize disinfectant for the appropriate surface contact time per the product specifications. At 10:24 a.m. HK #1 exited room [ROOM NUMBER], removed her disposable gloves and discarded them in the trash bag on the housekeeping cart. With bare hands, HK #1 removed a clean, wet flat mop head from a bucket on the cart, connected the mop head to the mop handle and began mopping the floor of room [ROOM NUMBER]. While mopping, HK #1 stopped to pick up a ketchup bottle and placed it on a resident's bedside table. HK #1 did not wash her hands or perform hand hygiene before picking up the ketchup bottle. While cleaning room [ROOM NUMBER] HK#1 failed to perform hand hygiene after having hand contact with the contaminated mop heads and before touching items in the residents room, and failed to use a rapid multi surface disinfectant cleaner for the appropriate dwell time as indicated in the product specifications. At 10:54 a.m. outside room [ROOM NUMBER] HK#1 picked up a dry towel and dipped the towel into the bucket of rapid multi surface disinfectant cleaner on the housekeeping cart. HK #1 used the towel in room [ROOM NUMBER] to wipe off a bedside table, nightstand, and dresser. HK#1 removed her gloves, used antibacterial hand rub (abhr) and donned new gloves. After donning new gloves, HK#1 dipped a clean dry towel into the disinfectant cleaner and wiped off the door, door handle and back of the bathroom door and handrails.The disinfectant dried on the surface of the furniture, doors and rails in approximately15 seconds and not the three to five minutes as recommended in the product specifications. Continuing to clean room [ROOM NUMBER], HK#1 removed a clean, wet flat mop head from a bucket on the cart with her bare hands, connected the mop head to the mop handle and mopped the left half of the residents room. HK#1 removed the used flat mop head from the mop handle with her bare hands and placed it in the used mop head bag. HK#1 removed a clean, wet flat mop head from a bucket and connected it to the mop handle and mopped the right half of the residents' room. While mopping the right half of the room, HK #1 moved a privacy curtain to the side with her hand twice. As HK#1 mopped in the direction of the door she then moved the door to the room so she could mop under it. HK #1 then removed the used flat mop head from the mop handle and placed it in the used mop head bag. HK#1 did not perform hand hygiene, and turned off the light switch to the residents room and placed a wet floor sign in front of the door. At 11:07 HK #1 began cleaning room [ROOM NUMBER]. HK #1 picked up a clean dry towel, dipped it in the bucket of disinfectant, squeezed out the excess and began wiping a well, light switch, and end of a bed and bedside table on the left side of the room. The disinfectant on the surface dried in less than 15 seconds. HK #1 removed her gloves, performed hand hygiene and donned new gloves. HK #1 then cleaned the right side of room [ROOM NUMBER] with the same disinfectant. The disinfectant was dried on the surface of the furniture and items cleaned within 15 seconds. At 11:19 a.m. HK #1 removed a clean, wet flat mop head from a bucket with her bare hands, connected it to a mop handle and began mopping the bathroom floor in room [ROOM NUMBER]. When she finished mopping the bathroom, HK#1 turned off the bathroom light with her bare hand, removed the used wet mop head from the mop handle and placed it in the used mop head bag. HK#1 then removed a clean, wet flat mop head, connected it to the mop handle and began mopping the left side of the residents room. HK #1 then removed the used flat mop head from the mop handle and discarded the used mop head. HK #1 removed a clean, wet flat mop head from a bucket with her bare hands, connected it to a mop handle and began mopping the right side of the residents room. HK #1 then removed the used flat mop head from the mop handle and discarded the used mop head. HK #1 then retrieved the wet floor sign from the doorway of the #304 and placed it in front of room [ROOM NUMBER]'s doorway. HK#1 then used the broom and dustpan to sweep up the small items in the doorway left from using the flat mop. When she finished HK#1 placed the broom and dustpan back on the housekeeping cart. HK #1 did not perform hand hygiene while mopping and sweeping room [ROOM NUMBER]. D. Staff interviews HK #1 was interviewed on 1/8/24 at 11:20 a.m. HK #1 said the rapid multi surface disinfectant cleaner might not have a specific contact time. HK #1 said the disinfectant was for handles, doors and all surfaces in the resident rooms. The housekeeping assistant manager (HKAM) was interviewed on 1/8/24 at 3:30 p.m. The HKAM said the rapid multi surface disinfectant cleaner had a three second contact time. The HKAM said she was familiar with the product specification sheet for the disinfectant and the HS told her the disinfectant had a three second contact time. The NHA was interviewed on 1/9/24 at 9:19 a.m. The NHA said an inservice was completed for the sanitation chemicals used in housekeeping but he was not sure what contact time the facility should use. The NHA said he was why the housekeeping staff were using the incorrect contact time for the disinfectant. The infection preventionist (IP) was interviewed on 1/9/24 at 11:07 a.m. The IP said she told facility staff to utilize 3-5 minute contact time with the disinfectant because it covered everything like viruses and bacteria. E. Facility follow up The NHA provided a housekeeping and laundry inservice on 1/9/24 at 9:20 a.m. It revealed in pertinent part, A three to five minute dwell time is used at the facility because it kills things bacteria and viruses. To mop, you will need three flat mops. Put the dirty mop head in the dirty bin. Take gloves off and sanitize your hands and put on clean gloves. The corporate nurse consultant (CNC) provided a dwell times staff education on 1/9/24 at 11:00 a.m. It revealed in pertinent part, Members of the interdisciplinary team (IDT) met to discuss the current chemicals being used to disinfect surfaces in the facility along with the appropriate dwell times. The team decided that using the dwell time of three to five minutes would be used because it offers the most coverage. Participants included the medical director, NHA, director of nursing (DON), housekeeping supervisor, and CNC.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected most or all residents

Based on observation, record review and staff interviews, the facility failed to ensure essential laundry dryer equipment was in safe working order in the facility laundry room. Specifically, the faci...

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Based on observation, record review and staff interviews, the facility failed to ensure essential laundry dryer equipment was in safe working order in the facility laundry room. Specifically, the facility failed to keep the dryer lint filters and compartments cleaned and without lint building up in three of three facility dryers. Findings include: I. Professional reference According to the US Department of Labor Occupational Safety NS Health Administration (OSHA), Laundry: Fire Hazards, 2023, retrieved 1/15/24 online form https://www.osha.gov/etools/hospitals/laundry/fire-hazards, Lint build-up on ceilings and other surfaces can increase the risk of fire. Lint build-up in lint traps within dryers can also be a hazard. It is important that employers implement a fire prevention plan in the laundry because of the fire hazards. Routine cleaning surfaces of lint and emptying of lint traps: Fire prevention plan: The purpose of a fire prevention plan is to prevent a fire from occurring. II. Dryer vent system observations On 1/8/24 at 3:00 p.m., the laundry room's three industrial dryers were observed. All three dryers contained a single lint screen inside a lint trap compartment under the dryer. Each of the three lint screens had lint build-up around the edges of the lint screen. Inside the first dryer lint buildup was observed along the entire back bottom edge of the dryer next to the lint compartment trap where there was a clump of lint buildup approximately six inches thick. There was a heavy layer of lint built up next to the vent openings and the lint trap compartments had a buildup of gray lint approximately half an inch thick with small pieces of white debris and fabric string. There were three smaller clumps of lint buildup present on the bottom of the lint trap compartment. Lint buildup was observed in the remaining two dryer lint trap compartments as well as at back along the bottom edges of the lint compartment. III. Interviews The housekeeping assistant manager (HKAM) was interviewed on 1/8/24 at 3:15 p.m She said the dryers' lint traps were supposed to be cleaned after each load of laundry. The housekeeping supervisor (HKS) and maintenance director (MTD) were interviewed on 1/8/24 at 4:30 p.m. The MTD said an outside company cleaned the ducts for the dryer externally but did not clean the lint trap compartments inside the building, staff were responsible for cleaning the lint traps inside of the dryer. The HKS said the facility used to have a vacuum to clean under the dryer and in the lint trap compartments. The HKS said the staff used a broom to sweep out the lint and the HKS said the lint trap compartment needed additional cleaning. The HKS said the lint build-up could be a fire hazard and cleaning helped the dryer function better if staff would clean the lint from the dryer lint trap compartments. The nursing home administrator (NHA) was interviewed on 1/8/24 at 5:00 p.m. The NHA said the staff in housekeeping and laundry would have an in-service on how and when to clean the lint traps and compartments under the dryers. He said the facility had a vacuum in the building that could be used to clean the lint trap compartments and was taken to the laundry room. He said the facility would implement a daily audit to check the lint trap compartments and vents. IV. Facility follow-up The NHA provided documentation of an in-service training and education on dryer vents presented to the environmental services and housekeeping staff on 1/9/24 at 9:20 a.m. It revealed in pertinent part, Dryers run hot and lint is highly flammable which makes for a dangerous combination if you don't clean your dryer vent. A clogged vent means a less efficient drying cycle. The purpose of the dryer vent is to release moisture and hot air outside. Moisture can sometimes create wet spots inside the tube. Built-up lint can get caught in these wet spots and create mold. The dryer will be cleaned daily every two hours, no exceptions.
Sept 2022 4 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. A review of the admission Record revealed the facility admitted Resident #110 with diagnoses that included quadriplegia and r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. A review of the admission Record revealed the facility admitted Resident #110 with diagnoses that included quadriplegia and right-hand contracture. A review of Resident #110's care plan, last revised 08/15/2022 revealed a focus area that stated the resident may smoke with supervision per smoking assessment. Patient refuses to wear a smoking apron at times. Patient often insists on going out to smoking (sic) at 3:30 in the morning. Patient refuses to let staff assist with flipping [his/her] ashes. The goal was that the resident would smoke safely for 90 days, and the interventions included encourage the resident to wear a smoking apron, inform and reinforce smoking restrictions, inform and remind the resident of locations of smoking areas and smoking times, supervise patient with smoking in accordance with assessed needs, and monitor the residents compliance with the smoking policy. A review of Resident #110's Smoking Evaluation (SNF) [skilled nursing facility] form, dated 07/07/2022 revealed supervised smoking was required for the resident. The form indicated the resident was unable to safely hold a cigarette, did not have the ability to light a cigarette, did not properly dispose of ashes or butts, and the resident could not smoke safely without use of a smoking apron. A review of the annual Minimum Data Set (MDS) dated [DATE] revealed Resident #110 had a Brief Interview for Mental Status (BIMS) score of 15 which indicated the resident was cognitively intact. The MDS further documented that the resident currently used tobacco. During an observation of Resident #110 on 09/12/2022 at 2:38 PM, the resident was observed sitting in a wheelchair in the facility's smoking area. The resident was observed with a cigarette in his/her mouth with no smoking apron present and both hands contracted so he/she could not hold the cigarette. Resident #110 requested the cigarette be removed from his/her mouth. Another resident (Resident #55) was observed to try and remove the cigarette from Resident #110's mouth; however, Resident #55's hand was shaking, and knocked the ash off the resident's cigarette causing the ash to land on Resident #110's shirt. Resident #55 wiped the ash from the resident's shirt and removed the cigarette from Resident #110's mouth. An interview with Resident #110 on 09/12/2022 at 2:38 PM revealed the resident stated the nurse (Licensed Practical Nurse [LPN] #1) had originally lit his/her cigarette, but he/she then stayed outside to smoke with no staff supervision. Resident #110 stated he/she normally spits the cigarette out when he/she was done smoking. An interview with LPN #1 on 09/12/2022 at 3:32 PM revealed Resident #110 was supposed to be a supervised smoker and refused to wear a smoking apron while smoking. LPN #1 stated other residents usually assist the resident, but they are not supposed to. She stated Resident #110 often blows the ashes when the ash gets too long, but sometimes blows the cigarette out of his/her mouth. An observation and interview on 09/13/2022 at 2:41 PM with the Assistant Dietary Manager (ADM) revealed the ADM was observed smoking in the designated smoking area where residents also smoked. ADM stated that all staff smoked in the same designated smoking areas as the residents and said he was usually outside on a smoke break about four to five times during his shift, but he was not familiar with smoking protocol. ADM stated he believed there were some residents that required supervision while smoking, but he did not observe staff supervising residents during smoke times and he had not seen that occur for about two years now. ADM stated there used to be specific smoking times for residents and it was usually after a meal because he remembered staff rounding up all resident smokers. Currently, residents smoked at all times during the day, and there usually was not any staff observing. He did say that staff would be in the designated smoking areas smoking but they were not monitoring residents for safety while they were smoking. ADM stated he did watch Resident #110 because he was familiar with that resident, and he was aware Resident #110 required supervision when smoking. ADM stated he monitored Resident #110 because if he did not, the resident would just have another resident put a cigarette in Resident #110's mouth, and he knew Resident #110 was not safe to smoke unsupervised because Resident #110 could not light or extinguish a cigarette on their own. ADM stated because of that, Resident #110 could burn themself if the resident dropped their cigarette and there was no one around to pick it up, and ADM wanted Resident #110 to be safe. ADM stated he had never lit a cigarette for Resident #110, and Resident #110 always had another resident light the cigarette. During an interview with Certified Nursing Aide (CNA) #4 on 09/13/2022 at 3:54 PM, CNA #4 stated that Resident #110 did not always allow staff to assist him/her with smoking and she was aware when the resident smoked the cigarette ash would fall on the resident at times. She explained she would offer a smoking apron to Resident #110 but that he/she would refuse. CNA #4 stated she was not concerned about the ash from Resident #110's cigarette falling on him/her because it was just a little bit. An interview with the Director of Nursing (DON) on 09/14/2022 at 4:12 PM revealed the process for residents to smoke included a smoking assessment to determine if a resident was an independent smoker or a supervised smoker. The DON stated each unit had their own smoking times and each unit supervised their own supervised smokers. She explained a CNA would escort the supervised smokers outside to the smoking area, light their cigarettes and stay with the residents until they had completed their smoking. The DON stated staff had been educated on the smoking policy either 6 months ago or a year ago and stated she could not remember when the education was completed. She stated she expected supervised residents to wear smoking aprons but said if the resident refused, the resident would still be allowed to smoke while being supervised by a staff member. While discussing Resident #110, the DON stated she did not expect other residents to assist Resident #110 in helping him/her to ash his/her cigarette or remove the cigarette from his/her mouth. She explained if Resident #110 would not allow staff to help with smoking, then further interventions would be necessary such as enhanced monitoring, notification to the Ombudsman and a care plan meeting. An interview with the Administrator on 09/15/2022 at 4:42 PM revealed Resident #110 was supposed to be supervised when smoking and stated the resident should be wearing a smoking apron but often refused to wear the apron. The Administrator discussed the resident also refused to allow staff to assist him/her to ash his/her cigarette allowing the ash to fall on his/her clothes. He stated he expected staff to monitor Resident #110 closely. Based on interviews, record review, and facility policy review, the facility failed to supervise residents that required supervision while smoking, ensure residents assessed to wear a smoking apron were provided one, and failed to ensure independent and supervised residents had a safe place to discard cigarette butts after smoking for 3 of 3 residents reviewed for smoking (R #110, R #74, and R #21). Failed to ensure Resident #74 smoked in designated area, and used the trash can It was determined the facility's non-compliance with one or more requirements of participation caused, or was likely to cause, serious injury, harm, impairment, or death to residents. The IJ began on 09/12/2022 when Resident #21 was observed unsupervised while smoking, without wearing a smoking apron, and threw a lit cigarette into a trash can. The Administrator and DON were notified of the IJ on 09/12/2022 at 7:02 PM and provided the IJ Template at 7:03 PM. A Removal Plan was requested. The Removal Plan was accepted by the State Survey Agency on 09/14/2022 at 5:22 PM. The IJ was removed on 09/16/2022 at 9:50 AM after the survey team performed onsite verification that the Removal Plans had been implemented. Noncompliance remained at the lower scope and severity of pattern, no actual harm with potential for more than minimal harm that was not immediate jeopardy for F689. Findings include: The facility policy, OPS131/Smoking Policy, revised on 11/20/2018, revealed, For centers that allow smoking, smoking will be permitted in designated areas only. Patients will be assessed upon admission, quarterly, a change in condition, for the ability to smoke safely and if necessary, with supervision. The policy indicated 2.2.1 An area as a smoking area will be environmentally separate from all patient care areas (e.g., outdoors or a smoking lounge), will be well ventilated, and, if outdoors, will protect patients from weather conditions. 2.1.4 Ashtrays made of non-combustible materials and safe design, and metal containers with self-closing covers into which ashtrays can be emptied, shall be provided in all designated smoking areas as well as at all entrances. 2.3 The admitting nurse will perform a Smoking Evaluation on each patient who chooses to smoke. 2.3.1 Patients will be re-evaluated quarterly and with a change in condition. 2.5 A patient's smoking status-independent, supervised, or not permitted to smoke-will be documented in the care plan. 2.6 Smoking supplies (including, but not limited to, tobacco, matches, lighters, lighter fluid, etc.) will be labeled with the patient's name, room number, and bed number, maintained by staff, and stored in a suitable cabinet kept at the nursing station. 2.6.1 Patients will not be allowed to maintain their own lighter, lighter fluid, or matches. 2.7 Center leadership will consider special circumstances on an individual basis (e.g., the need for a smoking apron and/or flame retardant clothing. 1. A review of Resident #21's admission Record revealed the resident had diagnoses of atherosclerotic heart disease, vascular dementia with behavioral disturbance, muscle weakness, polyneuropathy, dysphagia, and lack of coordination. A review of the quarterly Minimum Data Set (MDS), dated [DATE], indicated Resident #21 had a Brief Interview for Mental Statis (BIMS) score of 9, indicating moderately impaired cognition. The MDS revealed Resident #21 required limited assistance of one person with bed mobility, transfer, toileting, and personal hygiene; and was independent with eating. According to the MDS, Resident #21 had no behaviors, and did not reject care that was necessary to achieve the resdient's goals for health and well-being. Indicated utilized oxygen while a resident of the facility and within the last 14 days. A review of Resident #21's care plan revised 05/11/2022 revealed the resident was resistive to care related to being noncompliant with supervised smoking times. The care plan indicated Resident #21 would get cigarettes from other residents. The goal was for Resident #21 to ask for staff assistance when going out to smoke. The facility developed interventions that included evaluating the nature and circumstances of the resistive behavior; encouraging participation in identified special treatment programs; providing a consistent, trusted caregiver and structured daily routines, when possible; explaining all care; and providing for opportunities for choice during care/activities to provide a sense of control. Continued review of Resident #21's care plan revised on 05/11/2022 revealed the resident may smoke with supervision per the resident's smoking assessment. Interventions included educating the resident on the facility's smoking policy, informing of and reinforcing smoking restrictions, reassessing the residents ability to smoke with supervision with any change in condition, providing a smoking apron if indicated, supervising the resident with smoking in accordance with the resident's assessed needs, ensuring there was no oxygen in use in the smoking area, ensuring appropriate cigarette disposal receptacles were available in smoking areas, monitoring residents compliance with the smoking policy, and maintain residents' smoking materials at the nurses' station. A review of Resident #21's Smoking Evaluation dated 08/02/0222 revealed had dementia, had a history of unsafe smoking habits, had a history of sharing/selling cigarettes or smoking material. According to the evaluation, Resident #21 could safely hold a cigarette, had the ability to light a cigarette, properly disposed of ashes or butts, and could smoke safely without use of a smoking apron. According to the evaluation, supervised smoking was required for Resident #21. Observation was conducted on 09/12/2022 at 3:45 PM of Resident #21 placing a lit cigarette into the trash can in the smoking area. Resident #21 was not wearing a smoking apron, and there were no staff in the line of sight of the smoking area or the resident. Observation revealed there were several burn holes in the resident's yellow sweatpants. An observation and interview on 09/12/2022 at 4:21 PM with Resident #21 revealed the resident was sitting in a wheelchair in the hallway wearing yellow sweatpants and a dark colored sweatshirt. Observation revealed there were also visible burn holes on the front of the resident's shirt. Resident #21 stated he/she smoked in the morning and afternoon. The resident stated staff did not ask the resident to wear an apron while smoking, and staff did not remain outside while the resident smoked. Resident #21 stated he/she lit his/her own cigarettes. The resident pulled out a blue lighter from his/her pocket and grabbed an object in the other pocket and stated that was his/her pack of cigarettes. Further interview with Resident #21 revealed the resident stated the holes in his/her sweatshirt was burn holes from cigarette ashes falling on the resident's clothing while smoking. An interview on 09/13/2022 at 1:40 PM with Licensed Practical Nurse (LPN) #1 revealed a resident smoking schedule was located on the Garden Unit that listed smoking times and the staff member assigned to supervise the smoke break. LPN #1 stated the schedule listed a hall number and the Certified Nursing Aide (CNA) assigned to that hallway was required to monitor the residents while they smoked. According to LPN #1, Resident #21 let staff know when he/she wanted to go outside to smoke, and there should never be a resident smoking without a staff member aware or present to monitor. LPN #1 stated both independent and supervised smokers followed the same smoking schedule, and all the cigarettes and lighters were kept secured in a cart and labeled with the resident's name at the nurse's station. LPN #1 stated there were no residents that she was aware of that kept their cigarettes or lighter with them. LPN #1 stated she when she was alerted that Resident #21 threw a lit cigarette into the trash can outside, she, Registered Nurse (RN) #4 and another staff member ran outside and retrieved the cigarette from inside the trash can to extinguish it. LPN #1 stated she saw several staff members standing outside in the smoking area wearing black scrubs, but she was unsure who the staff were, and she did not try to speak to any of them about the situation. According to LPN #1, there were no other residents outside. Further interview with LPN #1 revealed she was unsure where the list was located that indicated which residents required supervision with smoking. Subsequently, she did not know which residents required supervision and which did not. An observation and interview on 09/13/2022 at 2:41 PM with the Assistant Dietary Manager (ADM) revealed the ADM was smoking in the designated smoking area where residents also smoked. The ADM confirmed that staff smoked in the same designated smoking areas as the residents. The ADM stated he was usually outside on a smoke break four to five times during his shift, but he was not familiar with smoking protocol. The ADM stated he believed there were some residents that required supervision while smoking, but he did not observe staff supervising residents during smoke times and he had not seen that occur for about two years. However, the ADM stated when he was outside smoking, he had no way of knowing which resident required supervision when smoking or which were independent unless he personally knew the resident. Continued interview with the ADM revealed most residents kept their lighters and cigarettes with them and lit their own cigarettes without staff supervision. According to the ADM, there used to be specific smoking times for residents, usually after a meal because he remembered staff assisting residents to smoke. However, the ADM stated that currently, residents smoked at all times during the day, and there usually was not any a staff member monitoring the resident. He stated staff may be smoking while in the designated smoking areas but were not monitoring residents for safety while they were smoking. The ADM stated he was not sure why the process to supervise smoking residents stopped being enforced, and he stated he had not seen a silver smoking apron on a resident in about two years. The ADM stated he had voiced concerns about the safety of residents who smoked to staff in the past but not recently. An interview on 09/13/2022 at 3:13 PM with RN #4 revealed she was a unit manager on the Garden Unit. RN #4 stated a smoking list was kept at the nurses' station at the front of the staff schedule book. The smoking list had smoking times for the residents on the Garden Unit and listed a hall number that indicated which CNA was responsible for supervising each smoke break. RN #4 stated all residents who smoked were supposed to smoke during the designated times unless a resident who had behaviors had an intervention to offer a cigarette. RN #4 stated she was aware that residents were allowed to smoke on their own in the past and were allowed to keep their own cigarettes and lighters. The RN stated there were still some residents who kept their own cigarettes and lighter, but other residents needed staff to provide them. According to RN #4, when staff observed a resident go outside to smoke, staff had to go with them to monitor the resident. RN #4 also stated staff knew which residents required supervision because they had to request to smoke since staff had to provide their cigarettes and a lighter. RN #4 stated she was not familiar with Resident #21 and did not know if the resident required supervision. RN #4 stated a surveyor alerted her when Resident #21 dropped a lit cigarette in the trash can. She said she went out to the trashcan to retrieve the lit cigarette. RN #4 stated she did not remember if there were any staff present in the smoking area because she never thought to see what staff allowed Resident #21 to leave the smoking area before extinguishing the cigarette. RN #4 also stated smoking aprons were kept in the medication room on the Garden Unit, but those were only for the residents who lived on that unit. She stated residents from other units would need to bring smoking aprons with them from their unit. Further interview with RN #4 stated revealed Non-Certified Nursing Aide (NCNA) #1 assisted residents outside for the smoke break on 09/12/2022 at 3:30 PM. The RN stated she expected staff to remain outside during the entire smoke break. According to RN #4, she did not know which residents were smoking safely since she was not familiar with the residents from other units. She stated staff would intervene if they observed something obviously unsafe, but otherwise staff would not know which residents required supervision from other units in the facility. An observation and interview on 09/13/2022 at 4:52 PM with Registered Nurse (RN) #4 revealed the medication room located on the Garden Unit had two smoking aprons, and another smoking apron was located at the nurse's station. RN #4 stated there were no more smoking aprons that she was aware of. During an interview on 09/14/2022 at 1:16 PM, NCNA #1 revealed there was a smoking schedule with a list of smoking times, and the staff scheduled to monitor each time was on a board located at the nurse's station on the Garden Unit. NCNA #1 stated the facility was provided a handwritten list of residents who smoked who required staff supervision, but she did not have the list anymore. NCNA #1 stated she got rid of the list after she became familiar with the residents on the garden unit. NCNA #1 stated there were residents who smoked who lived on other units, but the provided list of residents did not identify what type of supervision residents from other units required. She states she assumed the list of times located on the board was only for the residents on the Garden Unit, but she had never asked for clarification. NCNA #1 stated that on Monday, 09/12/2022, she was responsible for monitoring the smoke break at 1:30 PM and 3:30 PM. NCNA #1 stated she had observed residents from other units smoking during the Garden Unit smoke times, but she was not sure what level of supervision those residents required, and she had never seen aides from other units supervising residents while smoking. NCNA #1 stated staff got the residents together about five or ten minutes before the scheduled time by asking the residents on the Garden Unit if they wanted to go outside to smoke. NCNA #1 stated there were four residents that smoked who lived on the Garden Unit. NCNA #1 stated she provided the cigarettes and lighter to each resident, lit all the residents' cigarettes for them, and then took the finished cigarette and extinguished it for the resident. Further interview revealed NCNA #1 did not typically provide the residents anything else during their smoke break. NCNA #1 stated she tried to get residents to wear a smoking apron, but not all the residents complied and allowed those residents to smoke without the apron. NCNA #1 stated she was not familiar with Resident #21 and was not in the smoking area when Resident #21 placed a cigarette in a trach can. Further interview with NCNA #1 revealed all residents who smoked independently were allowed to keep their cigarettes and lighters and she had never been instructed otherwise. NCNA #1 stated she had observed some of the independent residents going to the smoking area that day. NCNA #1 stated independent smokers did not adhere to the smoking times, and she had never been instructed to ensure all residents smoked during the scheduled times. NCNA #1 also stated she had never received any training about the smoking protocol, and all her knowledge came from asking questions during her orientation. An interview on 09/14/2022 at 4:10 PM with the Director of Nursing (DON) revealed staff were The DON stated staff received training related to the smoking protocol about six to twelve months ago. all residents were assessed upon admission for smoking status. Each unit had a list of residents at the nurses' station who smoked. The list also indicated which residents required supervision and which were independent. The DON stated that each unit was responsible for supervising their residents during smoke breaks, and those units had their own designated smoke times. The DON stated there were carts with cigarettes, lighters, and smoking aprons stored on a cart on the Garden Unit and assumed they could also be found on the Evergreen Unit also had a cart, and she assumed there were also smoking aprons stored there. The DON stated there were no residents who smoked who lived on the Arbor Unit. Only one resident who smoked, Resident #21 lived on the Aspen Unit, and the DON stated she was not sure where Resident #21's smoking supplies were stored. According to the DON, Resident #21 was considered an independent smoker and the resident did not require a smoking apron. The DON stated CNAs were required to escort residents who needed supervision to the smoking area, provide their cigarettes, and light the cigarette for the resident. The CNA was required to remain with the residents for the entire break. The DON stated CNA staff were also required to either assist the residents with extinguishing the cigarette or observe the resident extinguishing the cigarette in the correct receptacle. Further interview revealed residents who were assessed to smoke independently were allowed to smoke at different times. The resident was supposed to ask staff to provide them with their cigarettes and lighter. The DON stated residents should not have been allowed to keep their lighters and cigarettes on them. The DON did state that residents that required supervision were required to wear a smoking apron when smoking, but if a resident refused they still allowed the resident to smoke with staff supervision. Staff would notify the responsible party about the refusal. The DON also stated there was a chance that staff may not know which residents required supervision or were independent. She was aware of the incident when Resident #21 threw a lit cigarette into the trash can. When provided with documentation that Resident #21 was a supervised smoker, the DON stated she would have expected staff to be outside supervising Resident #21 during smoke breaks. The DON was also provided documentation by corporate nurse there was only one smoker list for all smokers located on the Garden Unit and only staff from that unit supervised smoke breaks. An interview on 09/15/2022 at 4:43 PM with the Administrator revealed there were supervised and independent residents and a list of smoking times. Administrator stated any residents that required supervised smoke breaks should have been offered smoking aprons and assisted by staff, but the independent residents were allowed to be unsupervised when smoking and light their own cigarettes. Administrator stated he was not sure if the independent residents were able to keep their cigarettes and lighter or if staff had them stored somewhere. Administrator stated residents were only supposed to smoke in designated areas. If staff became aware of a resident smoking in a nonsmoking area, they were supposed to intervene. Administrator stated staff should have remained with Resident #21 until after staff properly disposed of the cigarette butt for the resident. Administrator stated there were designated smoke times for all independent and supervised smokers, and staff were only required to supervise if there was a resident smoking who required supervision. Administrator also stated residents should not have been allowed to keep their lighters and he was aware that some residents had them in their possession. However, if staff asked the resident to give them their lighter and the resident refused, staff would only educate the resident but allow them to keep it. Administrator stated he expected all smokers to properly dispose of cigarette butts in proper receptacles. Administrator further stated he was unaware that Resident #21 was assessed to be a supervised smoker and he thought Resident #21 was independent. He did not know that Resident #21 kept their own cigarettes and lighter and the resident should not have been allowed to do so. Administrator stated the facility policy stated residents should not have been allowed to keep their lighter in their possession. F-689-Free of Accident Hazards/Supervision/devices Corrective Action: 1. Nurse Manager and/or designee completed a smoking assessment on RI #110, RI #74, and RI #21 on September 12, 2022 and revised the plan of care to include supervised smoking and q15 min checks for 24 hours. 2. RI #110, RI #74, and RI #21 were placed on supervised smoking on September 12, 2022. Supervised smoking consist of direct staff observation during smoking times. 3. Social Service Director and/or designee re-educated RI #110, RI #74, and RI #21 on the Smoking Policy and Procedure on September 12 202. Education included adherence to the smoking times, smoking allowed only with staff supervision, smoking in designated smoke areas, smoking aprons, discarding of cigarette butts, and turning in cigarette paraphernalia to Nursing. A Behavior Contract was initiated with RI #110, RI #74, and RI #21 to acknowledge and obtain written agreement to smoke only in designated smoke areas, dispose of cigarette butts in fire receptacles, adhering to smoke times, and wearing smoking aprons if needed. 4. Licensed Nurse (s) implemented enhanced monitoring consisting of every 15 minute checks of RI #110, RI #74, and RI #21 on September 12, 2022 until September 13, 2022. One on one supervision will be implemented as needed to maintain resident safety. 5. Administrator and/or designee conducted a room search of RI #110, RI#74, and RI #21 to search for and confiscate cigarette paraphernalia. Cigarette lighters were retrieved and placed in a secure (locked) storage cart on Evergreen unit. Only Nursing and/or Ancillary staff will have access to the storage cart. 6. Effective September 13, 2022, designated smoking times will be implemented for all residents who smoke. 7. Maintenance Director and/or designee placed signage on the trash can in the smoking area on September 13, 2022 for trash only. 8. Administrator hosted an Ad Hoc Quality Assurance Performance Improvement meeting with Medical Director engagement on September 12, 2022 to discuss Smoking Policy and specific emphasis on supervision of residents during smoking times, application of smoking aprons, adherence to smoking areas, discarding cigarette butts in fire receptacles, and reporting observations of non-compliance. Version 4 F 689 Identification: 1. Nurse Managers and/or designee completed a new smoking assessment on all residents identified as smokers on September 13, 2022 and revised the plan of care as needed. 2. Interdisciplinary Team thoroughly checked resident rooms to ensure all smoking materials have been confiscated and securely place in the supervised smoking compartment on September 13, 2022. Any resident who would not relinquish cigarette paraphernalia on September 13, 2022 was placed on one to one supervision until materials were confiscated and secured. 3. Interdisciplinary Team thoroughly checked clothing for all resident identified as smokers to ensure no holes or burns were observed on September 13, 2022. No additional concerns were identified 4. Maintenance Director completed an audit of the smoking area on September 12, 2022 to validate availability of smoking blanket, fire receptacles, and fire extinguishers. Effective September 13 2022, smoking aprons will be located in the designated smoking storage cart. 5. Maintenance Director and/or designee validated no smoking signage is posted in non-smoking areas on September 12, 2022. Systematic Measures: 1. The Nurse Practice Educator or designee re-educated Nursing, Social Services, Housekeeping, Dietary, Therapy, and Maintenance employees on the Smoking Policy and Procedure beginning September 12, 2022 with emphasis on designated smoke times, supervision of residents during smoking times, application of smoking aprons, adherence to smoking areas, discarding cigarette butts in fire receptacles, and reporting observations of non-compliance. Any employee on leave of absence (FMLA), vacation, or PRN will be re-educated prior to returning to duty. 2. On September 13, 2022, Social Service Director and/or designee re-educated residents identified as smokers on adherence to the Smoking Policy to include: smoking only in designated smoke areas, designated smoke times, smoking aprons, discarding of cigarette butts, and turning in cigarette paraphernalia to Nursing. 3.&n[TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, resident and staff interviews the facility failed to promote privacy while providing incont...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, resident and staff interviews the facility failed to promote privacy while providing incontinence care when the resident's privacy curtain did not provide full privacy. This occurred for 1 of 1 resident (Resident #117) reviewed for incontinence care. Findings included: Resident #117 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #117 was cognitively intact. During an interview with Resident #117 on 9-12-22 at 9:32am, the resident stated she was concerned about her privacy because her privacy curtain did not extend all the way around. The resident stated she had reported the issue to a nurse but could not remember the nurse's name. Observation of the privacy curtain occurred on 9-12-22 at 9:32am. The observation revealed the curtain was not wide enough to extend all the way around the resident exposing either the resident's roommate window which had the blinds pulled up or the door while staff performed care to Resident #117. The Environmental Services Manager was interviewed on 9-13-22 at 2:34pm. The Environmental Services Manager stated they were responsible for hanging the privacy curtains in the resident rooms and making sure the curtain covered the whole area to provide privacy for the resident. The Environmental Service Manager observed Resident #117's privacy curtain and confirmed the curtain was not wide enough to provide full privacy for Resident #117. She stated she was unaware of the issue and explained issues were reported to her by word of mouth usually from the nurse. An interview with a Certified Nursing Assistant (CNA) #4 occurred on 9-13-22 at 2:43pm. The CNA stated he was aware of Resident #117's privacy curtain not providing full privacy during care. He said he had reported the issue to a nurse about a month ago but could not remember what nurse he had reported the issue to and did not know if the nurse reported the issue to maintenance. LPN #6 was interviewed on 9-13-22 at 2:50pm. The LPN discussed not being made aware of Resident #117's privacy curtain not providing the resident full privacy. She stated if she had been aware of the issue, she would have documented the issue on the maintenance log or paged maintenance over head to come and assess the issue. The Director of Nursing (DON) was interviewed on 9-13-22 at 3:13pm. The DON stated she was not aware of Resident #117's privacy curtain not extending enough to provide full privacy. She stated the resident would have contacted the Unit Manager (RN #5) if there were an issue and the Unit Manager would have resolved the issue. The DON stated she would speak with housekeeping to see if there was a longer privacy curtain available. During an interview with RN #5 on 9-13-22 at 3:22pm, RN #5 stated she had not been made aware of Resident #117's privacy curtain not providing full privacy during care. She stated she would enter the issue into the maintenance computer system. The Administrator was interviewed on 9-13-22 at 3:38pm. The Administrator stated Resident #117 had not voiced any concern about her privacy curtain not providing full privacy during care. He explained if he had known about the issue, he would have had the issue corrected and expected all residents to have full privacy while being provided care.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to complete a Level II Preadmission Screening and Res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to complete a Level II Preadmission Screening and Resident Review (PASRR) when Resident #17 was diagnosed with a new mental illness. This deficient practice affected Resident #17, 1 of 3 sampled residents reviewed for PASRR. Findings included: Review of Resident #17's Colorado Pre-admission and Resident Review Program Level I Identification Screen dated 10/16/2017, revealed there was no major mental illness or psychiatric diagnosis identified for the resident. A review of Resident #17's admission Record revealed the facility admitted Resident #17 on 05/30/2018. According to the admission Record, on 12/16/2019, the resident received new diagnoses of depressive episodes and post-traumatic stress disorder (PTSD). Review of a quarterly Minimum Data Set, dated [DATE] revealed Resident #17 had a Brief Interview for Mental Status score of 15, indicating the resident was cognitively intact. During an observation and interview on 09/12/2022 at 1:07 PM, Resident #17 was in bed in his/her room. Resident #17 stated he/she was happy with the care received at the facility, that the medications helped with his/her anxiety, and that the staff were very supportive. During an observation on 09/15/2022 at 3:33 PM, Resident #17 was sitting in a wheelchair in his/her room. The resident was clean, calm, neat in appearance, and had a pleasant demeanor. During an interview with the Director of Social Services (DSS) on 09/13/2022 at 2:43 PM, she stated she had been at the facility since 08/10/2022 and, when residents were admitted to facility, a Level I PASRR I evaluation was completed if one was not completed prior to admission. According to the DSS, PASRR screenings were used to evaluate whether a resident could receive the appropriate level of care while in the facility. The DSS stated she looked at the PASRR to see if a resident had a diagnosis of trauma, including PTSD, anxiety, depression, schizoaffective disorder, bipolar disorder and any severe and persistent mental illness or developmental disability. Per the DSS, PTSD was a diagnosis that would be included in the PASRR screening. The DSS reviewed Resident #17's Level I PASRR dated 10/16/2017 and stated the diagnosis of PTSD was not addressed. According to the DSS, a new Level II PASRR should have been completed for Resident #17 when there was a new diagnosis of PTSD in 2019. The DSS confirmed there was no Level II PASRR completed after the resident received a new mental illness diagnosis. The DSS stated she could not offer a reason as to why a Level II PASRR was not completed for Resident #17, as she was not an employee of the facility during the time the resident received the new diagnosis. During an interview with the Director of Nursing (DON) on 09/14/22 at 10:18 AM, she stated when a resident had a new mental illness diagnosis, the DSS should initiate a Level II PASRR screening. Per the DON, if the screening was not completed as needed, the facility may not be able to meet the resident's needs. According to the DON, Resident #17 had psychiatric services routinely, had not had any issues with behaviors, and was stable at this time. The DON reported the previous DSS was responsible for the PASRR, and she could not say why the Level II PASRR screening was not done for Resident #17. The DON also acknowledged the facility did not have a policy to address the PASRR. During an interview on 09/15/2022 at 2:17 PM, the Administrator stated it was expected that after a new mental illness diagnosis, there was a Level II PASRR screening completed for the resident, to ensure the facility could give the resident the needed care and services.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of a facility policy titled, Meal Distribution, last revised 09/2017, revealed, All foods that are transported to dini...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of a facility policy titled, Meal Distribution, last revised 09/2017, revealed, All foods that are transported to dining areas that are not adjacent to the kitchen will be covered. Review of an admission Record revealed Resident #52 had diagnoses of end stage renal disease and type 2 diabetes mellitus. A review of an admission Minimum Data Set (MDS), dated [DATE], revealed the resident was cognitively intact with a Brief Interview for Mental Status (BIMS) score of 13. The resident was independent with eating and required supervision of one person with personal hygiene. 2.a) During an observation on 09/14/2022 at 1:28 PM, Resident #52's meal tray was delivered by an unidentified Certified Nursing Assistant (CNA). The resident commented on one of the items on the tray, and the CNA offered the resident an alternate, then left the unit to obtain it. During an observation and interview on 09/14/2022 at 1:46 PM, CNA #1 entered the unit with a sandwich on a plate for Resident #52. The sandwich was not covered. CNA #1 indicated the kitchen sent the sandwich uncovered. CNA #1 placed the uncovered sandwich in the resident's room and left. During an observation on 09/14/2022 at 2:32 PM, the uncovered sandwich remained in Resident #52's room. Licensed Practical Nurse (LPN) #3 was informed about the uncovered sandwich. During an observation on 09/14/2022 at 2:35 PM, a staff member removed the uncovered sandwich from Resident #52's room. During an interview on 09/15/2022 at 12:54 PM, CNA #2 indicated food or drink should be covered with a lid or plastic wrap when transported from the kitchen. CNA #2 indicated uncovered food that had been transported from the kitchen should not be left in a resident's room. During an interview on 09/15/2022 at 2:02 PM, CNA #1 indicated food was supposed to be covered when it left the kitchen. CNA #1 stated the sandwich did not have a cover but should have. CNA #1 acknowledged the sandwich would have been contaminated and should not have been left in the resident's room. During an interview on 09/15/2022 at 2:41 PM, the Registered Nurse-Infection Preventionist (RN-IP) indicated food should be covered when transported from the kitchen. The RN-IP stated the uncovered sandwich should not have been left in Resident #52's room and indicated this was cross-contamination. During an interview on 09/15/2022 at 3:19 PM, the Registered Dietitian indicated the kitchen staff were to obtain the requested food, put it on a plate, and then cover it before giving it to the CNA. The Registered Dietitian indicated food should never leave the kitchen uncovered. During an interview on 09/15/2022 at 5:03 PM, the Registered Nurse Consultant (RNC) indicated the uncovered sandwich should not have been left in the resident's room. The RNC indicated her expectation was for food to be covered and beverages to have a lid or be covered when being transported from the kitchen. During an interview on 09/16/2022 at 8:28 AM, the Administrator indicated his expectation was that staff transport food covered from the kitchen. 2.b) During an observation on 09/14/2022 at 1:54 PM, Resident #52 was at the ice chest with the ice scoop in his/her hand and stated the CNAs were busy. Resident #52 placed the scoop back in the scoop holder and did not obtain ice. The resident was holding a wrapped sandwich and indicated he/she had remembered ordering two gyros yesterday evening, and that they were in the drawer in his/her room. Resident #52 indicated the wrapped sandwich was cool and held it out for the surveyor to feel. The sandwich was not cool to touch, and the resident was asked if he/she thought it should be eaten. The resident stated, Yeah, it will be okay. At this time, CNA #1 returned to the area, took the sandwich without asking any questions and stated, We have a microwave. CNA #1 to the sandwich to the microwave, then returned with the sandwich, and gave it to the resident. She then went over to the ice chest and obtained ice for the resident. While CNA #1 obtained the ice, the surveyor informed her about the resident holding the ice scoop and putting it back in the scoop holder. CNA #1 placed the ice scoop back in the holder without cleaning it and left. The ice chest remained in the dining room. During an observation on 09/14/2022 at 2:14 PM, the surveyor stopped a therapist from using the ice scoop. Licensed Practical Nurse (LPN) #2 was approaching in the hallway and was told about the ice scoop. LPN confirmed the scoop was contaminated. Resident #52 stated the CNA had wiped the handle of the scoop. The surveyor informed LPN #2 that the CNA had not wiped the scoop handle. LPN #2 was asked if the surveyor could speak with CNA #1. LPN #2 left the area, leaving the ice chest and holder. LPN #3 and another nurse arrived and were informed of the contaminated ice scoop and the leftover gyro. LPN #3 indicated the ice was contaminated then left with the other nurse to obtain CNA #1. The ice chest remained in the dining room. During an observation and interview on 09/14/2022 at 2:23 PM, CNA #1 returned to the ice chest and stated, I'm going to go clean this. CNA #1 indicated the ice scoop was contaminated. CNA #1 denied cleaning the ice scoop handle before she had used, it then removed the ice chest from the area. During an interview on 09/14/2022 at 2:32 PM, LPN #3 denied having seen the leftover gyro in the resident's room earlier when he had checked. During an interview on 09/15/2022 at 12:54 PM, CNA #2 indicated that Resident #52 did store food in his/her room, and staff would sometimes place it in the refrigerator with the resident's name and date on it. CNA #2 indicated she would ask the resident where the food came from and when. CNA #2 indicated residents were not allowed to obtain their own ice. CNA #2 indicated the scoop would have been contaminated if a resident had handled it. CNA #2 indicated that would be an infection control issue and stated the scoop should have been removed and cleaned after staff were aware it had been handled by a resident. During an interview on 09/15/2022 at 2:02 PM, CNA #1 indicated the resident did go and get his/her own food sometimes but acknowledged she should have asked where the food came from. CNA #1 indicated staff provided residents with ice due to concerns of cross-contamination. CNA #1 indicated the scoop would be contaminated if the resident handled it. CNA #1 indicated she should have removed the ice chest and disinfected it when she was told the resident had handled the scoop. During an interview on 09/15/2022 at 2:41 PM, the Registered Nurse-Infection Preventionist (RN-IP) stated the CNA should have inquired about where the gyro had come from, and it should not have been heated and served without knowing where it had been stored or for how long. The RN-IP indicated residents were not allowed to serve their own ice. The RN-IP stated the CNA should not have left the ice scoop and chest for further use after the scoop was handled by the resident and then used by the CNA. During an interview on 09/15/2022 at 5:03 PM, the Registered Nurse Consultant (RNC) indicated residents were not allowed to obtain their own ice. The RNC indicated her expectation was for residents to allow staff to get the ice to ensure infection control processes were maintained. During an interview on 09/16/2022 at 8:28 AM, the Administrator indicated ideally, the resident should not have had food in his/her drawer, but he did not expect staff to check residents' drawers for this. The Administrator indicated his expectation was for staff to offer residents something else if food had been stored in the resident's room. The Administrator indicated residents were not allowed to obtain their own ice. The Administrator indicated that after the CNA was informed about the resident touching the ice scoop, the CNA should have disinfected the scoop and the holder. The Administrator indicated his expectation was for residents to not use the ice chest or use ice scoops. During an interview on 09/16/2022 at 8:56 AM, the RNC indicated the ice chest that the resident had attempted to use only served one part of the Arbor Hall unit. The RNC indicated that ice chest was not used for the quarantine hall. Based on observations, record review, interviews, and facility policy review, the facility failed to store, distribute, and serve food in accordance with professional standards of food service safety in 1 of 1 kitchen. Specifically, the facility: - Failed to ensure food items in the walk-in cooler and freezer were properly sealed, labeled, and dated when opened. - Failed to ensure food items that were visibly spoiled were removed from stock / discarded. - Failed to ensure a refrigerator on Arbor Unit, where residents' food was stored, was maintained in proper working order. - Failed to ensure an ice chest used to pass ice/water to residents on Arbor Unit was cleaned/sanitized after becoming contaminated. - Failed to ensure food delivered from the kitchen was covered during transport to a resident. These failed practices had the potential to affect 174 residents who received food from the kitchen, including 11 residents who also received food from the refrigerator and ice chest on Arbor Unit. Findings included: 1. Review of a facility policy titled, Food Storage: Dry Goods, revised 09/2017, revealed, All dry goods will be appropriately stored in accordance with the FDA [Food and Drug Administration] Food Code. The policy also indicated, All packaged and canned food items will be kept clean, dry, and properly sealed. Additionally, the policy indicated, Storage areas will be neat, arranged for easy identification, and date marked as appropriate. Review of a facility policy titled Food Storage: Cold Foods, revised 04/2018, revealed All Time / Temperature Control for Safety (TCS) foods, frozen and refrigerated, will be appropriately stored in accordance with guidelines of the FDA Food Code. The policy further indicated, All perishable foods will be maintained at a temperature of 41 degrees F [Fahrenheit] or below, except during necessary periods of preparation and service. Additionally, the policy indicated, All foods will be stored wrapped or in covered containers, labeled and dated, and arranged in a manner to prevent cross contamination. 1.a) On 09/12/2022 at 8:54 AM, during an initial tour of the kitchen with the Assistant Dietary Manager (DM), the following observations/interviews were conducted: - The walk-in freezer contained a bag of meatballs dated 08/31/2022 that was opened and not sealed, and a tray of cobbler dated 08/31/2022 with the corner not sealed and opened to air. - In the walk-in cooler, there was a metal container of biscuits and bread not sealed, with loose plastic wrap that was opened to air; and a container of strawberries with a white, furry substance on two of the berries. The Assistant DM stated the container of strawberries should have been thrown away and removed them from the shelf. - In the dry storage area, there was an opened box of lemonade drink mix with three packages in the box not dated. The Assistant DM stated the items in the walk-in cooler, freezer, and dry storage area should have been sealed, labeled, and dated when opened. During an interview on 09/15/2022 at 1:00 PM, the Regional Dietary Manager (RDM) stated she expected all food to be dated and labeled when received and opened and all food to be properly bagged and sealed to prevent exposure to air and the possibility for decreased food quality. She also indicated any spoiled food should be immediately removed to prevent cross contamination and the possibility of foodborne illness. During an interview on 09/15/2022 at 5:05 PM, the Administrator stated he expected dietary staff to make sure all foods were bagged, sealed, and dated when opened, per regulations, and to immediately pull any foods from stock upon first noticing spoilage. 1.b) During an observation on 09/13/2022 at 9:24 AM, a double-sided refrigerator on the Arbor Hall had signs posted instructing that the refrigerator not be used due to it being shut down until further notice. The following items were stored in the refrigerator: - an approximately one-fourth full pitcher of cranberry juice, dated 9/8 - 9/15 (09/08/2022 to 09/15/2022); - an opened jar of Miracle Whip, not dated; - a full pitcher of fortified milk, dated 9/6 - 9/9 (09/06/2022 to 09/09/2022); - a full pitcher of chocolate milk, dated 9/6 - 9/9; - two unopened cartons of Silk milk with a use-by date of 09/25/2022; - a snack-size box of fried chicken from a fast-food restaurant, not labeled or dated; and, - a covered fruit plate, dated 9/12 - 9/18 (09/12/2022 to 09/18/2022). During an observation and interview on 09/13/2022 at 9:33 AM, the Assistant Dietary Manager (DM) stated she was aware of the signs on the refrigerator and revealed the signs were posted because the refrigerator temperature stayed around 50 degrees Fahrenheit (F.) and that this was not a safe temperature at which to store food. She reported that her supervisor and the Administrator were aware of the malfunctioning refrigerator and were aware that staff (not dietary staff) continued to put food and beverages in the refrigerator. She also reported she had emptied the refrigerator multiple times, and she was not aware that anyone had placed additional items in the refrigerator since she emptied it sometime last week. She checked the temperature in the refrigerator at this time and reported it was 48 degrees F. She stated if staff, residents, or visitors gave the residents anything out of the refrigerator, the residents could get sick. She stated she would not recommend anyone eating the chicken or the milk products, noting that consuming either of those items could make them very sick. During an interview on 09/15/2022 at 5:05 PM, the Administrator stated he was just made aware today that staff continued putting food and beverages in the refrigerator on Arbor Hall after signs were posted instructing them not to use the refrigerator. He stated he expected that no one store food in that refrigerator until it was fixed, since it was not holding an acceptable temperature. He indicated this could cause food spoilage and could result in foodborne illnesses if the food was ingested.
Sept 2019 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to treat one (#47) of 66 sample residents in a respectful and dignifi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to treat one (#47) of 66 sample residents in a respectful and dignified manner. Specifically, interviews revealed and confirmed staff acted in a disrespectful manner towards resident that made him feel belittled and humiliated. Findings include: I. Resident #47 status Resident #47, age [AGE], was initially admitted on [DATE] and re-admitted on [DATE]. According to the September 2019 computerized physician orders (CPO), diagnoses included angina pectoris, osteoarthritis, and hypertension. The 6/25/19 minimum data set (MDS) assessment revealed the resident had intact cognition with a brief interview for mental status (BIMS) score of 15 out of 15. He required no assistance with mobility or activities of daily living (ADLs). II. Resident interview Resident #47 was interviewed on 9/12/19 at 10:33 a.m. He said he was reading in his room on 9/10/19 at 2:15 p.m. when the social services director (SSD) and unit manager (UM) #3 entered and brought him a paper to sign. The resident said he asked them what it was for and why he should sign the document. He said the SSD explained to him that the document was a behavior contract for rummaging through his roommate's belongings and banging on the wall in the middle of the night. Resident #47 said he declined to sign the document because he did not do any of the acts leveled against him in the said allegation and besides, there had not been any investigation conducted on the matter so he wanted to know why he was being asked to sign for something he did not do. The resident said the SSD kept on talking without allowing him (resident) to defend himself so he asked them to leave his room so that he could be left alone. The resident said the interaction made him feel belittled and humiliated. III. Record review The comprehensive care plan, revised on 9/9/19, identified the resident was exhibiting anger expressed by banging on the wall and rummaging through other resident's belongings. Interventions included monitoring conditions that may contribute to mood state including metabolic causes and psychiatric disorders. The AIT submitted a copy of a Behavior Contract on 9/12/19 at 2:15 p.m. The Behavior Contract, prepared for Resident #47, read in part that due to repetitive or immediate behavior concerns, a behavior meeting occurred on 9/10/19 at 2:30 p.m. concerning inappropriate boundaries where Resident #47 rummaged through his roommate's side of the bedroom and also expressed his physical aggression by banging on the walls. Further the Behavior Contract read, If I do not comply with the above plan, I risk being given a 30 day Notice to Vacate (per Administration). The document was signed by UM#3 and the SSD. There was no resident signature on the contract, and no documentation of who attended the behavior meeting on 9/10/19. The resident's chart, reviewed from 6/1/19 through 9/11/19, revealed no documentation of incidents about the resident rummaging through other residents' belongings or hitting on the wall. There was no documentation any grievance was filed against resident #47 and how it was investigated. The resident had no behavioral issues documented. IV. Staff interviews UM #3 was interviewed on 9/12/19 at 1:49 p.m. She said he got the report from the resident's roommate so she went to notify the SSD. She said she did not file any grievance for the complainant but went to inform the social service department instead. She said she did not initiate any investigation about the allegation because it was the responsibility of social services. The SSD was interviewed on 9/12/19 at 1:49 p.m. she said she was only performing her duty as a social worker and would not comment if she knew what she did was a behavioral issue. She said she did not open a grievance report on the incident and did not investigate the issue and she had no explanation for not conducting an investigation. She said she had no reason to believe that the complainant was misleading her.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** C. Resident #28 Resident #28, age [AGE], was admitted on [DATE] with diagnoses of depression, anxiety, insomnia and chronic pain...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** C. Resident #28 Resident #28, age [AGE], was admitted on [DATE] with diagnoses of depression, anxiety, insomnia and chronic pain. The 6/13/19 minimum data set (MDS) assessment revealed the resident's cognition was intact with a brief interview for mental status (BIMS) score 15 out of 15. She had no delusions, hallucinations, or rejection of care behaviors. She required limited assistance with bed mobility and transfers, extensive assistance with dressing, toilet use and personal hygiene. She was independent with eating. Administered medications included an antidepressant, diuretic and opioids. a. Resident interview Resident #28 was interviewed on 9/9/19 at 10:40 a.m. She said a few months ago the dentist pulled out her teeth and told her she will need dentures. She said she was trying not to speak or smile as she was missing all of her front teeth. She said a couple weeks ago she spoke to the social worker, and the answer was I will look in to it. b. Record review 1. Dentist notes - on 5/8/19 the dentist documented the resident's medical history and x-rays were reviewed; teeth #4, #5, #6, #7, #8 would be extracted; and submit for upper denture. - on 7/8/19, post-op dental exam, the dentist documented, moderate pain, healing well, submit for new upper denture. 2. Nursing note - on 6/17/19 a nurse documented, tooth extraction 06/17/2019 in the morning .7 teeth pulled. Complained of pain and received dose of Tramadol (synthetic opioid analgesic medication). Sleeping shortly after administration of scheduled dose. Review of the resident's comprehensive care plan revealed the following: - Resident #28 required limited to total assist for activities of daily living (ADL) care in (bathing, grooming, dressing, eating, bed mobility, transfer, locomotion, toileting) due to change in mobility, impaired coordination, loss of muscle strength, physical limitations. reviewed 06/19/19. Interventions included: Ensure and assist with grooming needs, comb hair, wash face, hands, oral hygiene, and shaving as needed. Oral cares BID and PRN (twice daily and as needed). Has own teeth. The care plan was revised on 6/19/19. The comprehensive care plan failed to address the specialized dental services and describe resident's needs after her teeth were pulled. Based on observations, record review and interviews, the facility failed to develop and implement a comprehensive person centered care plan (CP) for each resident that includes measurable objectives and timeframes to meet a resident's medical, nursing, mental and psychosocial needs that were identified in the comprehensive assessment. The comprehensive CP must describe the services that were to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. The CP should also include any specialized services or specialized rehabilitative services the nursing facility would provide as a result of PASRR recommendations. The facility failed to develop person centered CPs for three (#160, #124 and #28) of three residents out of 66 sample residents. Specifically, the facility failed to develop comprehensive CPs for resident: -#160's use of psychoactive medications to include non-pharmacological interventions, -#124's preadmission screening and resident review (PASRR) level II with the recommended specialized services, and -#28's dental services the resident continued to receive including teeth extractions, pain related to the procedure, diet modification and social service assistance with obtaining a dentures. Findings include: I. Facility policies and procedures The facility utilized the Resident Assessment Instrument (RAI) Minimum Data Set (MDS) Version 3.0, revised October 2017, as the facility policy for care planning. The director of nursing (DON) provided section 4.7 on 9/12/19 at 11:38 a.m. This section revealed the comprehensive CP was an interdisciplinary communication tool. It must include measurable objectives and time frames and must describe the services that were to be furnished to attain or maintain the resident's highest practicable, physical, mental and psychosocial well-being. The CP must be reviewed and revised periodically, and the services provided or arranged must be consistent with each resident's written plan of care. The nursing facility must maintain all resident assessments completed within the previous 15 months in the resident's active record and use the results of the assessments to develop, review and revise the resident's comprehensive plan of care. The CP should be revised on an ongoing basis to reflect changes in the resident and the care the resident was receiving. II. Residents status A. Resident #160 Resident #160, age [AGE], was admitted on [DATE]. According to the September 2019 computerized physician orders (CPO), diagnoses included dementia with behavioral disturbances and atrial fibrillation. The 8/14/19 minimum data set (MDS) assessment revealed the resident had intact cognition with a brief interview for mental status score of 13 out of 15. The resident did not display any behaviors during the assessment period. The resident required extensive assistance for bed mobility, transfers, dressing, toilet use and personal hygiene. The resident was administered an antipsychotic and antidepressant medications for seven days. The resident had an additional diagnosis of non-Alzheimer's type dementia. a. Record review The resident's physician orders were reviewed on 9/9/19 at 3:07 p.m. The orders revealed: -Seroquel 100 milligram (mg) tablet orally once a day for dementia with behavior started on 6/5/19 and discontinued on 9/11/19, -Seroquel 50 milligram (mg) tablet orally once a day for dementia with behavior started on 6/5/19 and discontinued on 9/11/19, -Seroquel 75 milligram (mg) tablet orally at bedtime for dementia with behavior started on 9/11/19, -Seroquel 25 milligram (mg) tablet orally once a day for dementia with behavior started on 9/12/19, -Monitor for adverse side effects related to decrease of Seroquel for 14 days every shift started on 9/11/19, -Zoloft 50 mg tablet orally once a day for depression with anxiety features started on 7/21/19. On 9/11/19 at 1:40 p.m., a registered nurse (RN) documented the resident had a decrease in paranoid statements such as feeling like she was falling and that people were stealing her things, and the resident no longer yelled out. On 9/4/19 at 9:56 p.m., an RN documented the resident's quarterly care meeting was conducted with the interdisciplinary team. The black box warnings were in the resident's chart for Seroquel and Zoloft. The care plan meeting dated 8/21/19 at 1:13 p.m., revealed the resident was administered Seoquel and Zoloft. On 7/2/19 an RN documented the resident yelled out frequently and said she was anxious. She said she thought she was going to fall and she knew these were just delusions but she was unable to stop them. The resident was provided with one to one interactions, was seated in a high visibility area, and an attempt was made to involve the resident in activities with minimal results. The resident's physician was notified of these behaviors. The medication administration record (MAR)s for July, August and September 2019 revealed the resident received Seroquel and Zoloft as ordered. The resident's clinical record was reviewed on 9/9/19 at 3:15 p.m. The record did not include a care plan with appropriate non-pharmacological interventions for the resident's usage of the antipsychotic medication Seroquel nor the antidepressant medication Zoloft. b. Staff interviews The unit manager (UM)#4 was interviewed on 9/12/19 at 8:50 a.m. She said the resident's clinical record did not contain care plan for the use of Seroquel or Zoloft. She said care plan was developed upon resident's admission and was reviewed quarterly. She said she did not know who was responsible for the development of care plan for psychotropic medications. She said care plan for psychotropic medications should be personalized for the resident's behaviors and to evaluate any improved or decline in the resident's status. She said the CP for psychotropic medications should also include non-pharmacological interventions to help reduce the necessity of the medications use and to help with the resident's psychosocial well being. The social services director (SSD) was interviewed on 9/12/19 at 9:03 a.m. She reviewed the resident's CPs and said there was no CPs for the use of Seroquel or Zoloft. She said social services and nursing departments were responsible for developing CPs for psychotropic medications. She said CPs were reviewed at weekly interdisciplinary team meetings. She said each CP was unique to a resident and it helped staff to know all about the resident. She said the CP for psychotropic medications should include non-pharmacological interventions to make staff aware of the alternative methods to help the resident and to reduce the necessity of medications. The director of nursing (DON) was interviewed on 9/12/19 at 10:56 a.m. and at 11:40 a.m. She said psychotropic medications were discussed in the clinical stand up meetings when a medication had been added. She said the facility followed the RAI manual directives for the care planning process. B. Resident #124 Resident #124, age [AGE], was admitted on [DATE]. According to the September 2019 computerized physician orders (CPO), diagnoses included paranoid schizophrenia and major depressive disorder, The 8/4/19 MDS assessment revealed the resident had intact cognition with a brief interview for mental status score of 15 out of 15. The resident did not display any behavioral changes during the assessment period. The resident required limited assistance for toilet use and personal hygiene. The resident required supervision for dressing. The resident was administered an antipsychotic medications daily. a. Record review The resident had a Pre-admission and Resident Review Program (PASRR) Level I completed on 4/19/19 and this information was faxed to the facility on 7/22/19 prior to his admission. The resident had a PASRR Level II completed and signed on 7/29/19. This document revealed the resident met the criteria for having a mental illness and required specialized services. The services to be provided were to see a qualified mental health professional for individual therapy once a week or as necessary to process feelings and identify coping skills. The resident would also benefit from ongoing medication management services through his current provider to assess for symptoms and to make changes as necessary. The resident's clinical record was reviewed on 9/9/19 at 2:47 p.m. The record did not contain a CP regarding the resident's PASRR Level II evaluation and his required specialized services. b. Staff interviews The social worker (SW) was interviewed on 9/11/19 at 11:36 a.m. She said when the PASRR Level II arrived at the facility she was not aware that a CP was warranted. She said a CP for the resident's PASRR Level II was developed yesterday after a copy of the CP was requested. She said the facility had monthly CP meetings to make sure the plans were accurate and up to date. The UM#4 was interviewed on 9/12/19 at 8:10 a.m. She said a CP provided guidelines for staff to follow related to the implementation and the corresponding interventions for each specified care need. She said it also provided a history of the resident, their needs and desires as well as how to provide the necessary care for the resident. The director or nursing (DON) was interviewed on 9/12/19 at 10:45 a.m. She said she was unaware the CP for PASRR Level II had not been developed for this resident. She said a CP should have been developed and it should have included the recommendations for specialized services.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to ensure professional standards of practice were followed during medication administration for one (#181) of 25 residents reviewed for medic...

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Based on record review and interviews, the facility failed to ensure professional standards of practice were followed during medication administration for one (#181) of 25 residents reviewed for medication administration out of 66 sample residents. Specifically, the facility failed to ensure prepared medications were administered and signed off/documented by the nurse who prepared them for Resident #181. Findings include: I. Facility policy and procedure The Medication Administration policy revised 7/1/19, provided by the administrator in training (AIT) on 9/12/19 at 2:15 p.m., read in part, Medication will be administered as soon as possible . after doses are prepared, and will be administered by the same person who prepares the doses for administration. II. Facility failures On 9/9/19 at 10:35 a.m., registered nurse (RN) #3 said she prepared medications to be administered to Resident #181 but the medications were administered and signed off by licensed practical nurse (LPN) #2. A. Record review The September 2019 medication administration record (MAR) for Resident #181 was received from the director of nursing (DON) on 9/12/19 at 12:31 p.m. A comparison of medication administration sign-off (name initials) against staff names indicated that Resident #181's medications were signed off by LPN #2 although the medications were prepared by RN #3. The medications administered on 9/9/19 included: -Albuterol Aerosol Solution 160 mcg/act, 1 puff inhale orally -Aspirin Tablet 81 mg -Bumex Tablet 1 mg -Carvedilol Tablet 3.125 mg -Cholecalciferol Tablet 1000 unit -Fluticasone Propionate Suspension 50 mcg/act -Glycolax Powder 17 grams -Synthroid 75 mcg -Protonix Solution Reconstituted 40 mg B. Staff interviews LPN #2 was interviewed on 9/9/19 at 10:10 a.m. She said the medication for Resident #181 was prepared by RN #3 but she administered and documented it. She explained that she was on modified work duty due to right knee injury which did not allow her to stand for a prolonged period. She said that was her only attempt of preparing medication for another nurse to administer and documenting was not considered a good practice and she would not do it again. She said doing that could have legal implications and did not reflect the acts of a good nurse. The DON was interviewed on 9/9/19 at 11:37 a.m. She said the care by those nurses did not reflect the customs of the facility. She said engaging in this activity could lead to drug diversion and as such, should not be tolerated. The DON said she would educate all nurses in the facility.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to provide an ongoing activity program to support resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to provide an ongoing activity program to support residents in their choice of activities, both facility-sponsored group and individual activities and independent activities, designed to meet the interests of and support the physical, mental, and physiological well being of three (#83, #152 and #145) of three residents reviewed out of 66 sample residents. Specifically, the facility failed to: -Assess, offer and provide preferred activities for Resident #83; -Provide activity opportunities outside the facility for Resident #83; -Develop and implement individualized activities for Resident #152; -Follow recreation assessments and include activity preferences in care plans for Residents #83 and #152, who resided in the memory care unit; and -Offer and provide activity opportunities outside the facility for Resident #145. Cross reference 744, dementia care services. Findings include: I. Facility policy and procedure The Activities policy documented the facility would create a program environment that supported individuals' well being and wellness. The purpose was to create an ongoing person-centered program that incorporated a person's interests and preferences to maintain and improve physical, mental, and psychosocial well being and independence. The policy further documented the preferences for individuals with dementia would be determined through communication with family, friends, and caregivers. II. Resident #83 A. Resident status Resident #83, age [AGE], was admitted on [DATE]. According to the September 2019 computerized physician orders (CPO), diagnoses included bipolar disorder, dementia and arthritis. The resident resided in the secure unit. The 7/10/19 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score 13 out of 15. The resident required limited assistance with bed mobility and transfers, extensive assistance with dressing, toilet use and personal hygiene. She was independent with walking and eating. B. Resident interviews Resident #83 was interviewed on 9/9/19 at 10:03 a.m. She said there were choices; but there were no activities offered that fit her interests, and there was not enough to do. She said the residents did not get to go places. The resident said she would like to go shopping and look at clothing. Resident #83 was interviewed a second time on 9/9/19 at 11:21 p.m. She said, There is nothing to do. She said the activities are not interesting. They are just watching TV. Resident #83 was interviewed a third time on 9/11/19 at 3:37 p.m. while walking down the hall. She said she was still not doing anything and all they do is watch TV. C. Observations and activity calendar review Observations revealed the resident did not participate in purposeful, meaningful activities during the duration of the survey, conducted 9/9 through 9/11/19. The calendar events listed for Monday 9/9/19 were: -At 9:15 a.m. Chronicle and Reminisce. The resident was observed finishing breakfast, then sitting in front of the television and wandering the halls. -At 12:00 p.m. the activity calendar listed Music and Relax. The resident was observed in front of the television and wandering the halls. The radio was on, with other residents sitting in front of it in a circle. -At 1:15 p.m. the activity calendar listed Relax and Music. The resident was observed wandering and talking to another resident in front of the television. -At 2:00 p.m. the calendar listed Snack and Chat. The resident was observed in her room looking through her drawers. The resident said there was nothing to do. The resident was then observed sitting in front of the television. Most residents were asleep. -At 2:30 p.m. the listed activity was Gardening and Music. The resident was observed watching television with other residents. The resident's activity participation record for 9/10/19 documented she participated in relaxation two times, reminisce, and one entertainment/ social for the day. This documentation did not coincide with the observations above. On 9/11/19: -At 10:00 a.m. the listed activity was Church Services. Resident #83 attended church services. -At 11:00 a.m. the activity was Lunch Set Up. Resident #83 was observed outside the dining room waiting for lunch. -At 12:00 p.m. the activity was Music and Relax. After lunch the resident was observed wandering the halls. Other residents in the secure unit sat in front of the radio while music played. Most residents slept. -At 1:00 p.m. the activity was Balloon Toss. Resident #83 said she was not interested in it. She was observed wandering around the facility. The activity participation record for 9/11/19 documented the resident participated in adult education (church), two sessions of relaxation, one singing (church), one trivia, one reminisce, church service (bible study, music, and reflections) and one entertainment/social. This documentation did not match the observations above. D. Record review The resident's activities care plan, revised on 5/24/19 and 8/9/19, documented she enjoyed leisure activities. The goal was the resident would express satisfaction with activity opportunities. The facility failed to care plan person-specific programs that fit the resident's interests. The care plan did not document the resident's specific activity interests and preferences. The facility used a generic form with the same activities as listed above that they marked a 1 for each day. The activity calendar did not match the generic tracking form. No further documentation could be found that assessed the resident's activity preferences and participation. The resident was not consistently documented or observed to participate in preferred activities. III. Resident #152 A. Resident status Resident #152, age [AGE], was admitted on [DATE]. According to the September 2019 CPO, diagnoses included dementia, anxiety disorder, and depressive disorders. The resident resided in the secure unit. The 8/14/19 MDS revealed the resident ' s cognition was severely impaired. She required limited assistance with bed mobility and transfers, extensive assistance with dressing, toilet use and personal hygiene and supervision with eating. B. Observations and activity calendar review On 9/9/19: -At 9:15 a.m. the activity calendar listed Chronicle and Reminisce. The resident was observed sitting in front of the television. At 12:00 p.m., Music and Relax was listed as the activity. The resident was observed in front of the television, resting. The radio was on, with residents sitting in front of it in a circle. -At 1:15 p.m. the activity was Relaxing and Music. The resident was observed resting in front of the television. -At 2:00 p.m. the activity was Snack and Chat. Resident #152 was observed sitting in front of the television, dozing. -At 2:30 p.m. the activity was Gardening and Music. Resident #152 was observed watching television. -At 3:00 p.m. the activity calendar listed Games. The resident was in the common area, watching TV. C. Record review Resident #152's care plan, last reviewed 8/21/19, failed to address activities. The resident's Homestead/Dementia Care Program Intake packet (activity assessment), dated 7/27/19, revealed it was very important for the resident to have books, newspapers and magazines. It was somewhat important to the resident to listen to music the resident liked. It was very important to the resident to be around animals, be involved in groups and favorite activities, and to participate in religious services. It was somewhat important to the resident to go outside. Activity participation records revealed the following: On 9/9/19, it was documented in the recreation log that Resident #152 participated in two relaxations and one entertainment/social for the day. Review of the resident's activity participation records for the previous 90 days revealed the resident participated in relaxation daily and played games, danced, sang, and attended church on occasion. The resident was documented as going outside on 8/13/19, once in 90 days. The assistant activity director on 9/12/19 said that could have been a trip to water the plants. The resident was not documented or observed to participate in his preferred activities. D. Staff interviews The activities director (AD) was interviewed on 9/11/19 at 3:45 p.m. The AD could not explain the difference between Relax and Music, Music and Relax and Snack and Chat activities. The AD said they needed to address that. The AD said the residents in the memory unit liked to relax. The AD said the residents who attended resident council dictated the activity calendar ideas. The AD said the garden activity was to water a couple of plants, and added there are not very many of them. She said the residents liked to enjoy music in the main area. The AD said the residents who attended resident council resided on the open unit, and the residents from memory care did not attend because their BIMS scores were too low. The AD said she utilized resident council to determine who attended outings outside the facility. She said memory care had its own calendar, and outings were not listed on the calendar. The AD said the facility had one van that seated four residents in wheelchairs, two ambulatory residents and two staff members. The outings into the community were provided every five to six weeks. She said outings were usually attended by only one resident from the memory care unit. The AD said they needed to get better at inviting individuals from the memory care unit to resident council and on outings. IV. Resident #145 A. Resident status Resident, #145, age [AGE], was initially admitted on [DATE] and readmitted on [DATE]. According to the September 2019 computerized physician orders (CPO), diagnoses included diabetes mellitus. The 8/7/19 minimum data set (MDS) assessment revealed the resident had intact cognition with a brief interview for mental status (BIMS) score of 13/15. The resident required extensive assistance with bed mobility and transfers. B. Resident interview Resident #145 was interviewed on 9/9/19 at 2:40 p.m. She was lying in bed watching television (TV). She said she had not participated in the activities at the facility because the activities did not meet her interest. She said she told the activities director (AD) what her interests were. She said she suggested to the AD to include more outing activities such as going to the museum and other historic sight-seeing. She said the AD was suppose to collect more information and get back to her a while ago. She said no one had come to her regarding her suggestion. She said she stayed in her room and watch TV. She said it was boring watching TV all day, but she had nothing else to do. C. Record review The comprehensive care plan, dated 5/29/19, identified the resident was friendly and was able to make her needs known. It documented the resident enjoyed watching TV in her room and visiting with her daughter on the phone. It documented the resident benefited from one on one therapeutic recreational visit due to signs and symptoms of increased anxiety and depression. The interventions included: staff will invite, remind, and encourage the resident to activities of her interest, staff will provide resident with a monthly room activity calendar, and staff will provide resident with materials for self-directed activity. The care plan failed to identify the resident's interest in activities outside of the facility. The Activities Calendars for July, August and September 2019 were reviewed and revealed the following outing activities: 7/4/19 - Walmart (shopping trip) 7/11/19 - Olive Garden (restaurant) 7/18/19: Walmart 7/25/19: Fishing trip 8/8/18: Walmart 8/22/19: Walmart 8/29/19: Wilderness on wheels 9/5/19: Walmart 9/10/19: Thrift store (shopping trip) The activities participation record revealed 19 residents participated in July's outing, eight residents participated in August's outing, and 12 residents participated in September's outing activity. The participation record did not include Resident #145. There was no documentation that the resident was offer to participate in any of the outings activities listed above. D. Staff interview The activities director (AD) was interviewed on 9/12/19 at 11:07 a.m. She said she became the activities director a few weeks ago when the previous director was no longer working at the facility. She said she was responsible for the development of the monthly activities calendar. She said she distributed the monthly calendar to all residents. She said there was one outing activity every week. She said during the residents council meeting, she would inform residents of outings in the month and then residents would sign up if they would like to participate. She said she had not talked to all residents in the facility about the outings activities for the month. She said she talked to the residents who participated in resident's council meeting. She said she did not talk to Resident #145 regarding outing activities. She said she would follow up with Resident #145. She said her plan would be to offer all residents the opportunity to participate in activities outside the facility. E. Facility follow-up On 9/12/19 at 1:07 p.m. the activities director (AD) said she visited with Resident #145. She said the resident did express concern in outing activities such as going to the museum and other sight-seeing activities. She said the resident told her that she had suggested to the previous activities director of her interest in activities outside of the facility. AD said she apologized to the resident that it was not communicated to her.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0744 (Tag F0744)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to ensure two (#83 and #152) out of three out of 66 tot...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to ensure two (#83 and #152) out of three out of 66 total sample residents who displayed or diagnosed with dementia received the appropriate treatment and services to attain or maintain his or her highest practicable physical and psychosocial well being. Specifically, the facility failed to: --Ensure that behavior plans were effective and person centered and behaviors were tracked accurately. (Cross reference F 679). Findings include: I. Facility policy The dementia care policy was provided by the director of nursing on 9/12/19. The policy documented, individualized approaches and treatments, monitoring, follow up and oversight of care plan implementation. The purpose was to provide dementia care programs that were individualized, person centered amd relationship based. The goal was to foster independence and promote non-pharmacological interventions. II. Resident #83 Resident #83, age [AGE], was admitted on [DATE]. According to the September 2019, computerized physician orders (CPO) diagnoses included, bipolar disorder, dementia and arthritis. The resident resided in the secure unit. The 7/10/19 minimum data set (MDS) assessment revealed the resident's cognition was intact with a brief interview for mental status score 14 out of 15. The resident required limited assistance with bed mobility and transfers, extensive assistance with tressing, toilet use and personal hygiene, and was independent with walking and eating. A. Observation 9/9/19 --At 10:03 a.m., Resident #83 was observed to say that she would like to hit another resident, in regards to another resident who was wandering the hallway. --At 11:21 a.m., Resident #83 was observed in another resident's room looking for her clothing. Resident #83 was greeted by staff as she exited the room and told that was not her room. --At 3:38 p.m., Resident #83 was observed in another resident's room looking for lost clothing. The resident left the room and wandered into an empty room and started searching through the closet for lost clothing. B. Record review The comprehensive care plan, last revised on 7/23/19, identified the resident had severe cognitive impairment and benefited from a structured program with the provision of a secured unit. The care plan identified Resident #83 had a history of taking items from other rooms, and hoarding things in her room. Pertinent interventions included redirect resident by giving an alternative object or activity and familiarize the resident with her own belongings and surroundings. Maintain a consistent routine and provide reassurance to the resident. The behavior tracking dated from June 2019 to September 2019 failed to show behavior was tracked. The facility failed to ensure the care plan was followed and provided an alternative activity, or object when she entered other resident rooms. C. Staff interviews Registered nurse (RN) #1 was interviewed on 9/9/19 at 3:56 p.m. The RN said the residents would often wander into other rooms which would make the other resident angry. The RN said the resident would take other people's things. The RN said the resident was easy to redirect. The RN said behaviors were reported to the nurse by certified nursing aide (CNA) and they would track given the severity of the behavior. The dementia program director (DPD) was interviewed on 9/9/19 at 3:56 p.m. She said all behaviors were not tracked. She said the behaviors were captured in the behavior plan. The DPD said the nature of the disease was to hit, yell, wonder and being in the secure unit determined these behaviors did not need tracking. The care plan determined what was tracked. III. Resident #152 Resident #152, age [AGE], was admitted on [DATE]. According to the September 2019 CPO, diagnoses included, dementia, anxiety disorder, and depressive disorders. The 8/14/19 MDS assessment revealed the resident had severe cognitive impairment. She required extensive assistance with bed mobility, transfers, dressing, toilet use and personal hygiene. A. Observations 9/9/19 --At 11:56 a.m., Resident #152 was observed yelling at staff in the dining room. Resident #152 was unable to walk around another resident as she was between the table and the other resident. Staff moved the resident. --At 3:56 p.m., Resident #152 was yelling. She was observed to hit a resident who was sleeping. The resident called the sleeping resident a derogatory name. A CNA redirected the resident. --At 4:04 p.m., the resident had been assigned a 1:1 caregiver. RN #1 said they do not do the 1:1 usually. B. Record review The resident's comprehensive care plan revised 8/21/19, revealed the resident had a history of physical behaviors of hitting and yelling. The interventions listed were if the resident became combative the staff should postpone care, and allow time for composure. Provide a calm environment prior to letting others assists. Provide the resident a baby doll to hold until she was calm. Make sure the resident has a blanket with her at all times. Monitor medications. Although, the resident was redirected after the above observation, the care plan failed to show redirection when the resident was directing anger toward another resident. The staff failed to follow interventions and were not familiar with the interventions. C. Staff interviews The RN #1 was interviewed on 9/9/19 at 3:56 p.m. RN #1 said the intervention in place when the resident hit another resident was to separate the residents. She said her next step was to report it to the UM. The RN said Resident #152 had a history of hitting and yelling and they redirect her when she touched other residents. The RN said it happened frequently and especially at sundown. The unit manager (UM) #1 was interviewed on 9/9/19 at 3:56 p.m. The UM said she saw Resident #152 hit another resident. The UM #1 said the intervention was to separate. The UM #1 said they document based upon the severity of the occurrence and they do not generally document for minor things. The unit manager said she would report to the dementia program director in a resident to resident altercation. The dementia program director and the assistant director of nurses were interviewed on 9/9/19 at 4:00 p.m. The dementia unit director said they document the behavior based on care plan and the severity of the occurrence. The dementia program director said the nature of the progression of dementia were behaviors such as hitting, yelling, cursing, anger and crying and it did not need to document each time. She said the documentation was based upon exception. The behavioral tracking sheet was used to record the incident and it was used for all residents in the facility. The interventions were listed on the behavioral tracking sheet and were the same for all of the residents.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, and interviews, the facility failed to ensure an adequately equipped resident call system was utilized th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, and interviews, the facility failed to ensure an adequately equipped resident call system was utilized throughout the facility to ensure all residents could call for help through a communication system which relayed directly to staff members. Specifically, the facility failed to ensure the call lights were within reach for residents on the memory care and secure units. I. Facility Policy and procedure The facility Call Lights policy, dated 3/1/16, read in part: All (facility) patients will have a call light or alternative communication device within their reach at all times when unattended. Staff will respond to call lights and communication devices promptly. The purpose is to ensure safety and communication between staff and patients. II. Residents Status A. Resident #23 Resident #23 age [AGE], was admitted on [DATE]. According to the September 2019, computerized physician orders (CPO), diagnoses included dementia, anxiety disorder, depression and seizure disorder. The 6/12/19 minimum data set (MDS) assessment revealed the resident's cognition was severely impaired with a brief interview for mental status (BIMS) score of six out of 15. The resident resided in the memory care unit. Record review The comprehensive care plan (initiated 3/5/19) revealed the resident was at risk for falls and seizures. Interventions included call light within reach while in bed or close proximity. The resident was to be reminded to use the call light when attempting to ambulate or transfer. Observations - 9/9/19 at 8:53 a.m. Resident #23's call light was under the bed. Resident did not know she had a call light. - 9/11/19 at 11:15 a.m. Resident #23's call light was stuck between the mattress and footboard. When the resident was asked where her call light was she said she didn't have one. Resident #23 said she was worried about her seizures. Certified nurse aide (CNA)#3 was interviewed on 9/11/19 at 11:22 a.m., after she retrieved the resident's call light from under the bed. She said every resident should have access to the call light. Resident #23 said she has never had it and did not know she had one. B. Resident #83 Resident #83, age [AGE], was admitted on [DATE]. According to the September 2019 CPO, diagnoses included bipolar disorder, dementia and arthritis. The 7/10/19 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score 13 out of 15. The resident required limited assistance with bed mobility and transfers, extensive assistance with dressing, toilet use and personal hygiene. She was independent with walking and eating. The resident's comprehensive care plan, revised on 7/13/19, reveals the call light should be within reach and answered promptly. On 9/9/19 at 8:40 a.m. Resident #83's call light was observed wedged between the dresser and the wall. Resident #83 said the call light is stuck and she has not used it because she can't get it out. C. Resident #152 Resident #152, age [AGE], admitted [DATE]. According to the September 2019, computerized physician orders (CPO), dementia, anxiety disorder, and depressive disorders. The resident resided in the secure memory care unit. The 8/14/19 MDS revealed the resident's cognition was severely impaired. She required limited assistance with bed mobility and transfers, extensive assistance with dressing, toilet use and personal hygiene and supervision with eating. The resident's comprehensive care plan, initiated 11/17, revealed the call light should be within reach while resident was in bed or in close proximity to the bed. On 9/9/19 at 8:53 a.m. Resident #152's call light was observed under the bed frame. Additional secure unit observations: On 9/9/19 at 8:25 a.m.,room [ROOM NUMBER], the call light was wrapped around the bed frame and out of resident's reach. On 9/9/19 at 8:27 a.m., room [ROOM NUMBER] A, call light under the bed. room [ROOM NUMBER] B, the call light was coiled-up around the plug in on the wall. Neither could be reached by the residents. On 9/9/19 at 10:02 a.m., room [ROOM NUMBER], the resident was calling for help. The resident said she doesn't know where her call light is and that she was told it didn't work. On 9/10/19 at 4:34 p.m., room [ROOM NUMBER], the resident was calling for help and wanted his television turned on. The call light was coiled between the bed and the wall, out of the resident's reach. III. Staff Interviews The memory care unit manager (UM) #1 was interviewed on 9/11/19 at 1:30 p.m. She said every resident should have access to their call lights unless it was documented in their care plan that they were unable to use the call light. The dementia program director (DPD) was interviewed on 9/11/19 at 11:00 a.m. She said the call light system is in every room and it is used by residents. The DPD said some residents don't know how to use it, but it's there and if they cant use it , their care plan would reflect it. IV Resident council interviews During the resident council meeting on 9/10/19 at 2:00 p.m., the following was reported: Resident #70 said the staff did not answer call lights for a long time, sometimes up to an hour. The resident said frequently the call light was out of reach. Resident #168 said call light was frequently out of reach. Resident #392 said call light was frequently out of reach. Resident #80 said the call light frequently falls behind the bed and the resident had to crawl on the floor to reach it. V. Frequent visitor's report In an email dated 9/13/19, a frequent visitor to the facility reported that during a visit on 6/6/19, she heard a resident calling out for assistance. When she entered the resident's room she observed the resident was in a wheelchair and the call light was across the room, inaccessible. She wrote she addressed this concern with the unit manager and with the assistant director of nursing (ADON) via email.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to provide a safe, functional, sanitary, and comfortable environment. ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to provide a safe, functional, sanitary, and comfortable environment. Findings include: I. Observations On 9/9/19 at 10:34 a.m., room [ROOM NUMBER] was inspected for cleanliness. It was noted that the tube feeding equipment in the room was dirty. The pole, pump, and trash container were soiled with spilled liquid that was dried-up, crusted, and flaky. On 9/10/19 at 8:47 a.m., room [ROOM NUMBER] was inspected for cleanliness. It was noted that there had been no changes from the previous day and the tube feeding equipment was in the same dirty condition. On 9/9/19 at 2:20 p.m., room [ROOM NUMBER] was inspected for cleanliness. The following observations were made: - Traces of fecal matter on a discharged resident's mattress that was deep-cleaned by housekeeper (HK) #1. - The areas around the toilet and on the toilet seat were visibly soiled with traces of dried urine and fecal matter. - Window sills in the room was dirty and dusty, the air conditioner unit was dirty and dusty, portable fan, and the area under bed B was visibly dirty. On 9/10/19 at 11:39 a.m., room [ROOM NUMBER] was re-inspected for cleanliness. There had not been any changes as the following observations were made: - Traces of fecal matter on a discharged resident's mattress that was deep-cleaned by HK#1. - The areas around the toilet and on the toilet seat were visibly soiled with traces of dried urine and fecal matter. - Window seals in the room, air conditioner unit, portable fan, area under resident B's bed were visibly dirty. II. Staff Interviews HK #1 was interviewed on 9/10/19 at 11:55 a.m. She said the tube feeding equipment was the responsibility of nursing staff to clean and maintain. She said she cleaned resident room [ROOM NUMBER] but it was done in a rushed manner because she had to clean all 32 rooms on the unit in addition to cleaning the common areas, nurses' station, and soiled utility room. She said she was also responsible for deep-cleaning areas assigned for the day per their schedule. She said she tried hard to clean all the assigned areas within her allocated seven-hour day, which made it quite tough to get it done thoroughly sometimes. The HK supervisor was interviewed on 9/10/19 at 2:23 p.m. He said based on the job description and assignment, the workload was right but sometimes a bit demanding, especially when there were three or more rooms to be deep-cleaned. He said the problems found in resident room [ROOM NUMBER] were an isolated incident and he would personally ensure the problem did not recur. He said he would re-educate all his staff about proper room cleaning. Unit manager (UM) #3 was interviewed on 9/10/19 at 10:22 a.m. She said the dirty trash can and tube feeding equipment were supposed to be cleaned by the housekeeping staff because it was their responsibility. She said she would get in touch with the HK supervisor and make sure it was done. Observations and interviews The Evergreen unit shower room was observed on 9/9/19 at 4:00 p.m. The tiles in the shower were cracked with black mold observed between the cracked tiles. The floor had dried brown stains and was dirty and the toilet bowl was observed with dark brown stain. The shower room was observed again on 9/9/19 at 4:19 p.m., in the presence of the environmental service director (ESD). He confirmed that the shower room was dirty and he said he would clean it. He said the housekeepers were responsible for cleaning the shower room. He said the shower room was scheduled for routine cleaning every Wednesday. room [ROOM NUMBER] was observed on 9/9/19 at 2:34 p.m. the floor had dry brown stain, the sink was dirty. The toilet had dry brown fecal matter around the toilet bowl. Housekeeper (HK) #3 was interviewed on 9/11/19 at 10:15a.m. She confirmed room [ROOM NUMBER] was not clean. She said she had 36 rooms to clean daily. She said she was not able to clean RM [ROOM NUMBER] yesterday (9/10/19), because the resident had visitors. She said she didn ' t have time to go back to clean room# 208.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, record review and interviews, the facility failed to ensure food was stored, prepared, distributed and served in accordance with professional standards for food service safety f...

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Based on observations, record review and interviews, the facility failed to ensure food was stored, prepared, distributed and served in accordance with professional standards for food service safety for two (kitchen and kitchenette) of two areas observed. The facility also failed to change the domestic water filter cartridges supplying water to ice machines according to manufacturer's specifications for four out of four observed ice machines. Specifically, the facility failed to follow proper cleaning and sanitation practices to the kitchen and kitchenette areas.The facility also failed to change the domestic water filter cartridges supplying water to ice machines per manufacturer specifications. Findings include: I. Facility policy and water filter product sheet The Cleaning and Sanitizing policy, with no revision date, was provided by the dietary manager (DM) of 9/12/19 at 11:43 a.m. The policy revealed the purpose of the policy was to educate all new hires and current employees on the importance of the proper method for cleaning and sanitizing to ensure safety for all staff and residents. It further revealed resident safety in a healthcare environment was a top priority. Cleaning and sanitizing properly was one of the most important things continually done in our kitchens to prevent harm. The Replacement Water Filter Cartridge product sheet, with no revision date, was provided by the maintenance supervisor (MS) on 9/11/19 at 7:55 a.m. The sheet revealed the filters should be replaced every six to twelve months. II. Observations The kitchen and kitchenette areas were observed on 9/9/19 at 8:19 a.m., 3:50 p.m., and at 4:20 p.m. They were also observed on 9/10/19 at 4:53 p.m. The observations revealed the following: a. Kitchen -dirt, grime (dirt ingrained on a surface) and debris on the tile floor and the cove base tiles at both entrances to the kitchen, -three areas of unfinished sheetrock wall patches, -two white rags on the floor to the right of the ice machine, -two white rags on the floor by the walk in freezer entrance, -multiple areas of cracked, loose or missing cove base tiles, -chipped paint on both sides of the entrance doors to the dining room, -chipped paint on the entrance door frames, -multiple areas of sheetrock damage where two room walls form a straight edge, -multiple chipped paint where two room walls form a straight edge, -chipped white paint on the wood two by four inches wall chair railing, -dirt, grime and debris on the tile floor and cove tile behind the stove and steam cooker, -oversized hole in the wall with a copper pipe extruding from the hole located to the lower left of the steam cooker, -one loose light switch cover, -dirt, grime and debris under the two compartment sink, -gap between the wall and the edge of the hood suspended over the convection oven, -dirt, grime and debris under the convection oven, -dirt, grime and debris under the three compartment sink, -dirty liquid detergent dispenser and holder at the three compartment sink, -one broke ceiling light fixture lens cover, -one set of non-functional ceiling lights, -three dirty ceiling light lens covers, -one small hole in the wall by the electrical panel, -unfinished sheetrock repairs over the electrical panel, -one small hole in the wall to the right of the stove hood, -dirt, grime and debris on the floor tile and the cove base tile behind the ice machine, -sheetrock damage behind the convection oven, -sheetrock damage behind the metal pots and pans rack, and -broken and jagged section of the plastic door frame protector at the manager's office. b. Dish room -dirt, grime and debris on the tile floor and the cove base tile under the metal counters of both sides of the dishwasher, -dirt and grime on the pipes under the metal counters of both sides of the dishwasher, -rusty areas on multiple top portions of the dishwashing machine, -brown grime on the glass storage carts, -dirt, grime and debris on the floor under the glass storage carts, -one cut out portion of wall laminate by the sink, -large sections of black debris spots on two walls near the intersection with the ceiling tiles, -loose wall laminate adjacent to the dishwasher, -brown debris on the wall behind the dishwasher, -brown debris on the water pipes behind the dishwasher, -brown debris on the top of the garbage disposal unit, -chipped white paint on the wood two by four inches wall chair railing, -two small holes in the wall by the meal shelf to the left of the dishwasher, -chipped paint on both door frames, -multiple rusty metal ceiling tile hangers, c. Pan storage room -window exhaust fan covered with dirt, grime and lint, -room floor dirty and contained various amounts of debris, -dirt, grime and debris at the intersection of the floor tile and the cove base tile, -thee functional light fixtures without plastic lens covers or light protective plastic tubes, -broken and jagged section of the plastic entrance door frame protector, d. Dry storage room -missing cove base behind the three storage bins, -unfinished sheetrock patch behind the three storage bins, -missing small section of seam filler between the two pieces of floor laminate, -two functional light fixtures without plastic lens covers or light protective plastic tubes, -large hole in the wall behind the entrance door, e. Paper storage room -unfinished casing around the window, -hanging wires at the window that extending to the floor, -broken and jagged section of the plastic entrance door frame protector, -dirty blue light wall mounted insect control device outside room, f. Kitchenette -dirt, grime and debris on the floor behind the steam table, and -non-functional commercial microwave. g. Water filter cartridges The four domestic water filter cartridges supplying water to ice machines were observed on 9/10/19 at 8:25 a.m., with the maintenance supervisor (MS) in attendance. The kitchen filter had a replacement date of 11/8/18. The Aspen dining room filter had an installation date of 7/18 with no replacement date. The Evergreen clean utility room filter had an installation date of 7/18 with no replacement date. The Arbor dining room filter did not have either an installation or expiration date. The MS agreed with the above observations. III. Staff interviews The cook #1 was interviewed on 9/10/19 at 4:53 p.m. He said the commercial microwave in the kitchenette had not been functional for at least one month. At 5:06 p.m., the director of dining services (DDS) said he was unaware the commercial microwave was not working. The maintenance supervisor was interviewed on 9/10/19 at 8:25 a.m., and on 9/11/19 at 7:55 a.m. He said all four of the water filter cartridges should be changed once a year and they were not. He said he was unaware the cartridges had not been replaced according to manufacturer's specifications. The director of dining services was interviewed on 9/11/19 at 2:04 p.m., and on 9/12/19 at 1:00 p.m. He said he had been in this current position for three weeks. A walk through the kitchen, kitchenette, dish room, dry storage room, pan room and the paper products room was conducted. He observed and agreed with the above observations. He said these areas needed a lot of cleaning. He said the floors in the kitchen and kitchenette areas should be swept and mopped at least nightly. He said there was no cleaning or deep cleaning schedule for either the kitchen or kitchenette areas. He said he had only filled out a few work orders for repairs in the kitchen.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 42% turnover. Below Colorado's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), $25,572 in fines, Payment denial on record. Review inspection reports carefully.
  • • 35 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $25,572 in fines. Higher than 94% of Colorado facilities, suggesting repeated compliance issues.
  • • Grade F (11/100). Below average facility with significant concerns.
Bottom line: Trust Score of 11/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Skylake Post Acute's CMS Rating?

CMS assigns SKYLAKE POST ACUTE an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Colorado, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Skylake Post Acute Staffed?

CMS rates SKYLAKE POST ACUTE's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 42%, compared to the Colorado average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Skylake Post Acute?

State health inspectors documented 35 deficiencies at SKYLAKE POST ACUTE during 2019 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 33 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Skylake Post Acute?

SKYLAKE POST ACUTE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by PACS GROUP, a chain that manages multiple nursing homes. With 242 certified beds and approximately 177 residents (about 73% occupancy), it is a large facility located in THORNTON, Colorado.

How Does Skylake Post Acute Compare to Other Colorado Nursing Homes?

Compared to the 100 nursing homes in Colorado, SKYLAKE POST ACUTE's overall rating (1 stars) is below the state average of 3.1, staff turnover (42%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Skylake Post Acute?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Skylake Post Acute Safe?

Based on CMS inspection data, SKYLAKE POST ACUTE has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Colorado. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Skylake Post Acute Stick Around?

SKYLAKE POST ACUTE has a staff turnover rate of 42%, which is about average for Colorado nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Skylake Post Acute Ever Fined?

SKYLAKE POST ACUTE has been fined $25,572 across 1 penalty action. This is below the Colorado average of $33,335. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Skylake Post Acute on Any Federal Watch List?

SKYLAKE POST ACUTE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.