CRITICAL
(J)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Accident Prevention
(Tag F0689)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B. Resident #71
1. Resident status
Resident #71, under the age of 65, was admitted on [DATE]. According to the July 2022 CPOs, d...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B. Resident #71
1. Resident status
Resident #71, under the age of 65, was admitted on [DATE]. According to the July 2022 CPOs, diagnosis included chronic obstructive pulmonary disease (COPD), morbid obesity, diabetes mellitus type two, bipolar disorder, schizoaffective disorder (hallucinations and delusions), anxiety, abnormal posture, and anxiety.
The 6/28/22 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. She required extensive assistance of two people with bed mobility, transfers, personal hygiene and supervision for eating.
2. Observations and resident interview
Resident #71 was interviewed on 7/19/22 at 11:51 a.m. She said a nurse and a CNA were transferring her using the mechanical lift over the weekend. The CNA told the nurse that the mechanical lift was malfunctioning and not to move the lift. She said the nurse moved the lift and it was unsteady. Resident #71 said the mechanical lift wheels were under her bed and would not move. She said this caused the mechanical lift to become unsteady and it tipped, causing her to fall into the wall. The resident pointed out a gash on the wall next to her bed from the mechanical lift and an indent from where she hit her head. The resident had a bump on the left side of her head.
Resident #71 was interviewed again on 7/21/22 at 11:18 a.m. She said her head was still tender when touched, but the bump was resolving. She said the staff told her she would be alright and did not check her head for any injury after the resident hit her head when the lift fell into the wall.
Resident #71 said the facility continued to use the mechanical lift that malfunctioned until 7/20/22. The resident said no further issues occurred after the event.
3. Record Review
The activities of daily living (ADL) care plan, initiated on 8/25/16 and revised on 2/23/22, documented Resident #71 required assistance with ADLs related to diagnosis of obesity, asthma, diabetes mellitus type two and anxiety. The interventions included, in pertinent part, that the resident required a mechanical lift with two person assistance for all transfers.
4. Incident on 7/17/22
The 7/17/22 change in condition assessment documented the resident bumped the left side of her head on the grab bar that was lined with stuffed animals next to her bed. No changes were observed to her mental or functional status. The assessment documented that the resident reported she had no complaints of pain. There were no injuries noted. The physician was notified and no new orders were obtained.
The 7/17/22 nursing progress note documented that the CNAs were transferring the resident from her wheelchair to her bed using a mechanical lift. The mechanical lift tipped and the resident bumped her head on the grab bar next to her bed that was lined with stuffed animals. The note documented the resident said, no it is ok, it is nothing.
5. Staff interviews confirmed the facility failed to implement neurological checks after the resident hit her head, failed to educate staff on transferring the resident, and failed to remove the mechanical lift from use for several days after the incident.
The director of maintenance (DOM) was interviewed on 7/21/22 at 12:35 p.m. He said he was notified on 7/20/22 (three days after the incident) that the mechanical lift had malfunctioned. He said he removed the mechanical lift from use and requested an outside company to service the lift.
The ADON was interviewed on 7/21/22 at 1:23 p.m. She said she was notified the mechanical lift had malfunctioned on the day when nursing staff transferred Resident #71. The ADON said nursing staff should have initiated neurological checks, since Resident #71 hit her head. She confirmed the facility failed to initiate neurological checks. The ADON said she was going to begin an investigation immediately on the incident on 7/17/22.
The ADON was interviewed again at 3:07 p.m. She confirmed Resident #71 had a hematoma (bump) to the back of the left side of her head and complained of pain to the touch.
-The ADON said she had the nursing staff initiate neurological checks immediately and contacted the physician.
-The ADON said the facility had not completed education with the nursing staff on safe resident transfers, after the incident with Resident #71, but she would begin this immediately.
-The ADON said the mechanical lift should have been removed from use and inspected immediately after the incident on 7/17/22.
The INHA was interviewed on 7/21/22 at 4:25 p.m. The INHA said neurological checks should be initiated when a resident hits their head or has an unwitnessed fall. The INHA did not comment on the status of the mechanical lift that was said to have been malfunctioning.
C. Resident #21
1. Resident status
Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 CPOs, diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain.
The 4/20/22 MDS assessment revealed the resident was cognitively intact with a BIMS score of 13 out of 15. He required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene.
The MDS assessment indicated the resident had not had any recent falls.
2. Record review
The activities of daily living (ADL) care plan, initiated on 2/14/2019, documented Resident #21 had a self-care performance deficit related to diagnosis of dementia, left sided weakness, limited range of motion, pain and history of a stroke. The interventions included, in pertinent part, providing a transfer pole for assistance with transfers and providing one staff member to assist with transfers via a stand pivot transfer with a gait belt and transfer pole.
The fall risk care plan, initiated on 2/5/19 and revised on 9/27/19, documented Resident #21 was at high risk for falls related to a history of falls with major injury, history of a stroke with left sided weakness, incontinence, new admission, psychoactive drug use, vision and hearing problems, and difficulty walking related to a hip and foot fracture. The interventions included, in pertinent part, keeping the resident's call light within reach, encouraging the resident to keep his bed in a low position and discontinuing the resident's transfer pole and transferring the resident via a mechanical lift (5/19/22).
3. Fall incident on 5/28/22 - unwitnessed by staff
The 5/18/22 incident note documented that the resident was attempting to self transfer from his wheelchair to his bed when he lost his balance and fell. The resident's roommate witnessed the fall. Neurological checks were initiated and no injuries were sustained from the fall.
The 5/18/22 incident report documented the resident was found on the floor by a certified nurse aide (CNA). The resident reported he attempted to pull himself into bed from his wheelchair, but fell to the floor.
The 5/18/22 interdisciplinary (IDT) post fall assessment documented that the resident had an unwitnessed fall on 5/18/22 without injury. The intervention was to remove the transfer pole from the resident's room and staff were to use a hoyer lift (mechanical lift) for all transfers.
The 5/26/22 IDT note documented the resident was reviewed for a recent witnessed fall on 5/18/22 with no injury. The IDT determined the resident was no longer safe to transfer with a transfer pole and needed to be transferred via a hoyer (mechanical lift). The transfer pole was to be removed.
4. Observations revealed the resident's transfer pole had not been removed
On 7/18/22 at 11:07 a.m. Resident #21 was lying in bed. His bed was approximately three feet off the ground and there was a transfer pole next to his bed.
On 7/20/22 at 10:28 a.m. Resident #21 was lying in bed. His bed was approximately three feet off the ground and there was a transfer] pole next to his bed.
On 7/21/22 at 11:16 a.m. the director of maintenance (DOM) removed the transfer pole from Resident #21's room, because the director of therapy (DOR) recommended the discontinued use (see interview below).
5. Staff interviews
The DOR was interviewed on 7/21/22 at 10:53 a.m He said the resident had been on therapy services from 4/14/22 to 5/12/22. He said during this time, the therapy team had verbally recommended the transfer pole to be discontinued. The DOR said the resident still had a transfer pole in his room, which could lead to additional falls. He said the resident was not strong enough to use the transfer pole safely.
Certified nurse aide (CNA) #9 was interviewed on 7/21/22 at 11:26 a.m. She said fall interventions were communicated verbally between staff. She said she was not aware of any specific fall interventions for the resident.
Licensed practical nurse (LPN) #1 was interviewed on 7/21/22 at 1:33 p.m. She said Resident #21 had fall mats in place next to his bed. She said Resident #21 often fell when he was trying to self transfer himself using the transfer pole in his room. She said person-centered fall interventions should be documented in the resident's care plan.
The interim nursing home administrator (INHA) was interviewed on 7/21/22 at 2:45 p.m. She said the IDT reviewed a resident after a fall. She said the IDT was responsible for assessing the resident after each fall and implementing a new person-centered intervention to prevent further falls.
The INHA said the care plan should contain person-centered fall interventions.
D. Resident #130
1. Resident status
Resident #130, age [AGE], was admitted on [DATE]. According to the July 2022 CPOs, diagnoses included fecal impaction, gastrostomy status (feeding tube), dysphagia (difficulty swallowing), cognitive communication deficit, hyponatremia (low sodium) and severe protein-calorie malnutrition.
The 4/27/22 MDS assessment revealed the resident had moderate cognitive impairment with a BIMS with a score of 11 out of 15. He required extensive assistance of one person for bed mobility, transfers, dressing, eating, personal hygiene and total dependence of one person for toileting.
The MDS assessment indicated the resident had a fall within two to six months prior to admission to the facility.
2. Observations
On 7/20/22 at 2:30 p.m. Resident #130 was lying in bed with regular socks on his feet.
On 7/21/22 at 10:05 a.m. Resident #130 was lying in bed with regular socks on his feet.
3. Record review
The ADL care plan, initiated on 5/1/22 and reviewed on 7/18/22, documented Resident #130 had an ADL self-care performance deficit related to atrial fibrillation (a-fib, abnormal heart beat), muscle weakness and chronic obstructive pulmonary disease (COPD, difficulty breathing). The care plan documented that the resident utilized a wheelchair for longer distances and used a walker in his room with staff. The interventions included: providing the resident an air mattress, encouraging the resident to participate in tasks, ensuring the resident has effective pain management prior to ADLs, providing cueing with tasks as needed and providing extensive assistance with one staff member for all ADLs.
The cognitive care plan, initiated on 5/4/22, documented Resident #130 had impaired cognitive function or impaired thought process related to diagnosis of cognitive communication deficit and short term memory loss. The interventions included: administering medications as ordered, asking yes/no questions to determine resident needs, communicating with the resident regarding his capabilities, using the resident's preferred name and identifying oneself prior to providing care, keeping the resident's routine consistent, segmenting tasks to support short term memory deficits by breaking tasks into one step at a time, presenting one thought at a time and reporting changes in cognitive function.
The fall care plan, initiated on 6/3/22, documented Resident #130 had a fall with minor injury related to poor balance, unsteady gait, weakness and a history of falls. The interventions included: continuing interventions on the at-risk care plan, encouraging the resident to ask for assistance, ensuring the resident had non-skid socks on, placing on the fall prevention program, observing for injury after the resident sustained a fall and educating the staff on using a gait belt when transferring the resident.
-The facility failed to develop a fall risk care plan upon admission when the resident was assessed as a high fall risk.
The 4/22/22 admission fall risk assessment identified the resident as a high fall risk.
The 6/2/22 fall risk assessment identified the resident as a low fall risk.
The 7/17/22 fall risk assessment identified the resident as a high fall risk.
4. Fall incidents
a. 6/2/22- witnessed
The 6/2/22 change of condition assessment documented Resident #130 sustained a skin tear during a fall.
The 6/2/22 incident report documented the resident had an assisted fall in the shower and sustained a skin tear to his right forearm.
The 6/2/22 nursing progress note documented a certified nurse aide (CNA) was assisting a resident from the shower chair to his wheelchair when his legs gave out. The CNA assisted the resident to a sitting position on the floor and called for assistance. The resident was assessed and sustained a skin tear to his right forearm. The resident's representative and the physician were notified of the fall.
The 6/3/22 IDT post fall review assessment documented the resident sustained a witnessed fall on 6/2/22. The resident required first aid after he sustained a skin tear to his right forearm. The intervention was to educate staff to use the gait belt with transfers.
The 6/9/22 IDT progress note documented that the resident had a recent assisted fall in the shower. The intervention was to educate staff on using a gait belt when transferring the resident.
-On 7/21/22 a request was made for education regarding using a gait belt with transfers. The facility did not provide documentation of the education provided to the staff during the survey process which exited on 7/21/22.
b. 7/17/22 - unwitnessed
The 7/17/22 change of condition assessment documented that the resident sustained a fall and appeared very confused.
The 7/17/22 incident report documented the resident was found on the floor lying on his back, yelling for help.
The 7/17/22 nursing progress note documented Resident #130 called for help. Upon entering the room, the nursing staff found the resident sitting on the floor. The progress note documented that the resident reported he was attempting to walk over to his wife when he lost his balance and fell. The resident complained of pain to his bottom. The resident was assisted back to bed and continued to attempt to self-transfer. The physician was notified and ordered an x-ray of the resident's bottom. Neurological checks were started. The nurse attempted to call the resident's representative to notify her of the fall.
The IDT post fall assessment documented that the resident sustained an unwitnessed fall on 7/16/22. The interventions included providing frequent rounding to check for needs and encouraging Resident #130 to wear non-skid socks.
-During observations the resident was not wearing non-skin socks (see observations above).
5. Staff interviews
CNA #10 was interviewed on 7/21/22 at 1:21 p.m She said fall interventions for residents were communicated verbally through the staff. She said she was not aware Resident #130 had any recent falls or specific fall interventions implemented.
The assistant director of nursing (ADON) was interviewed on 7/21/22 at 1:23 p.m. She confirmed the facility recommended educating nursing staff on using the gait belt when transferring Resident #130 after he sustained a fall on 6/2/22. The ADON was not sure if the training occurred and said she would look into the status of the training.
-The facility did not provide the training conducted after Resident #130 sustained a fall on 5/2/22 during the survey process which exited on 7/21/22, as requested.
The INHA was interviewed on 7/21/22 at 2:45 p.m. She said the intervention the facility implemented of encouraging the resident to wear non-skid sock was not appropriate. She said the facility should have assessed the resident's gait prior to recommending non-skid socks as they could have been more detrimental to the resident's fall risk.
II. The facility also failed to provide care for four residents (#1, #71, #21, and #130) in a manner to prevent falls and to identify post-fall decline.
A. Resident #1
1. Resident #1, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included history of falling, repeated falls and unspecified dementia without behavioral disturbance.
The 7/3/22 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status score (BIMS) of 11 out of 15. He required extensive assistance of one person with bed mobility, transfers, toileting and dressing.
It indicated the resident sustained one fall with no injury since the previous assessment period.
2. Record review
The fall care plan, initiated on 5/10/22, documented the resident sustained an actual fall with no injury. The interventions included encouraging the resident to ask for assistance, offering and assisting the resident with toileting frequently, reminding the resident to lock the brakes on his wheelchair before transferring and educating the resident to use the call light to ask for assistance.
The 5/10/22 nursing progress note documented that the resident was found on the floor after sliding from his wheelchair.
The 5/10/22 fall investigation documented the resident had an unwitnessed fall and was found on the floor beside his bed and wheelchair. The resident slid out of the wheelchair because he forgot to lock it.
The 5/10/22 neurological check was documented as completed at 4 on 4:35 p.m.
-The resident's medical record did not reveal any further documentation that showed neurological checks had been completed in increments for 72 hours for the fall the resident sustained on 5/10/22.
-The facility was unable to provide additional documentation to show neurological checks had been completed during the survey process.
3. Staff interviews
Licensed practical nurse (LPN) #1 was interviewed on 7/21/22 at 10:45 a.m. She said neurological checks were started when a resident fell and hit their head or sustained an unwitnessed fall. She said neurological checks were documented on a form and should be completed for 72 hours at documented intervals.
The assistant director of nursing (ADON) was interviewed on 7/21/22 at 3:10 p.m. She said neurological checks should be initiated if a resident sustained a fall and hit their head or had an unwitnessed fall. She said neurological checks should be started immediately following the fall and should be documented on a written neurological form for every 72 hours in the documented time intervals.
The interim nursing home administrator (INHA) was interviewed on 7/21/22 at 2:00 p.m. She said she was unable to locate documentation that neurological checks had been completed for Resident #1 for the unwitnessed fall on 5/10/22.
Based on observations, interviews, and record review, the facility failed to ensure seven residents (#55, #45, #5, #1, #71, #21, and #130), out of a total sample of 47 residents, received adequate supervision and assistive devices to prevent accidents. Specifically:
The facility failed to take steps to ensure the safety of three residents identified at risk for elopement and/or to require a WanderGuard (#55, #45, and #5) after Resident #55 eloped from the facility. Specifically:
-Resident #55 eloped from the facility undetected on 7/10/22, and was discovered a block away from the facility by the police. Resident #55 wore a WanderGuard device, an electronic monitoring system that triggered should he exit the facility through a door armed with the WanderGuard system. Yet, on 7/10/22, the facility investigation revealed no alarm was heard by staff when the resident exited the facility.
-The facility failed to take steps following Resident #55's elopement to review, revise and sufficiently educate staff on how to protect Resident #55 as well as Residents #45 and #5, who, like Resident #55, wore a WanderGuard device. While Resident #55's care plans were updated and his WanderGuard device replaced, there was no evidence the facility thoroughly investigated the incident to uncover and address why no alarm was heard, and to review the facility's use and reliance on the WanderGuard system to prevent resident elopements. Staff interviews revealed staff lacked knowledge of which residents and how many residents had a WanderGuard device, how to check whether the WanderGuard device was functioning properly, and which facility doors were armed with the WanderGuard system; facility leadership and floor staff were unaware all exit doors were not armed with the WanderGuard system.
The facility's failure to take an immediate and comprehensive review of the facility's WanderGuard system and its response to Resident #55's elopement on 7/10/22 put Resident #55, as well as Residents #45 and #5, at risk for serious harm if immediate corrections were not implemented.
The facility also failed to provide care for four residents (#1, #71, #21, and #130) in a manner to prevent falls and to identify post-fall decline.
Findings include:
I. Immediate Jeopardy
A. Findings of immediate jeopardy
Review of the elopement investigation from 7/10/22 for Resident #55, observations conducted from 7/18/22 through 7/19/22, and staff interviews, revealed the facility failed to provide Residents #55, #45 and #5 with a safe environment and adequate supervision to avoid preventable accidents. Specifically, the facility failed to take immediate and comprehensive steps following Resident #55's elopement on 7/10/22, to review, revise and sufficiently educate staff on how to protect Resident #55, as well as Residents #45 and #5, who, like Resident #55, had been identified as an elopement risk and/or wore a WanderGuard device.
While Resident #55's care plans were updated and his WanderGuard device replaced, there was no evidence the facility thoroughly investigated the incident to uncover and address why no alarm was heard, and to review its use of the WanderGuard system. Staff interviews revealed staff lacked knowledge of which residents and how many residents had a WanderGuard device, how to check whether the WanderGuard device was functioning properly, and which facility doors were armed with the WanderGuard system; facility leadership and floor staff were unaware all exit doors were not armed with the WanderGuard system.
B. Facility notice of immediate jeopardy
On 7/19/22 at 4:10 p.m. the nursing home administrator (NHA) and regional clinical resource (RCR) #1 and #2 were notified that the facility's failure to provide residents with a safe environment and adequate supervision to avoid preventable accidents created an immediate jeopardy situation.
C. Facility plan to remove immediate jeopardy
On 7/20/22 at 2:30 p.m. the facility submitted a plan to abate the immediate jeopardy. The abatement plan read:
The facility would complete elopement assessments on all residents in the facility by 7/22/22. Any resident who would be identified as high-risk with a desire to leave the facility would be placed on 15 minute checks. The unit manager would be assigned to complete the 15 minute checks log on each shift. The director of nursing (DON) or other designee would audit the 15 minute check logs.
The DON or designee would review and update care plans for those residents identified as at risk of elopement.
Wander/Elopement binders would be placed at each nurse's station as well as the front lobby to include any residents deemed at risk with an updated picture, face sheet, and the elopement and wandering residents policy. Binders would be placed by 7/22/22.
WanderGuard would be checked daily and documented on the treatment administration record by the unit manager or other designee to ensure functioning and placement. The DON or other designee would audit for compliance.
The DON or other designee would provide education to all staff on 7/19/22 on the Wanderguard system. Training would include how the WanderGuard activates, how to check the functioning of the WanderGuard, checking the placement of the WanderGuard, and documentation for the WanderGuard. Training would also include education on 15 minute checks for all residents deemed at risk for elopement. Training would also include education on the location of the wanderer/elopement binders and the contents of the binder. Education would also be provided on the elopements and wandering residents policy. This would include how to properly respond if an alarm goes off and what to do if a resident elopes from the facility. The education would continue until all staff were educated by 7/22/22.
On 7/19/22 the maintenance director tested the doors with the WanderGuard system as well as egress exit doors to ensure proper functioning. All exit doors were currently functioning properly.
The maintenance director would complete daily checks of all WanderGuard and egress exit doors for proper functioning. The NHA or designee would audit the daily checks for compliance.
D. Removal of Immediate Jeopardy
The above plan was accepted and, based on the facility plans above, the immediate jeopardy was removed on 7/20/22 at 2:38 p.m. However, deficient practice remained at an E level.
II. The facility failed to ensure the safety of three residents identified at risk for elopement/ and or requiring a WanderGuard monitoring device (#55, #45 and #5).
A. Facility policy and procedure
The Elopements and Wandering Residents policy and procedure, undated, was provided by the NHA on 7/21/22 at 1:33 p.m. It read, in pertinent part, Wandering is random or repetitive locomotion that may be goal-directed (e.g., the person appears to be searching for something such as an exit) or non-goal directed or aimless. Elopement occurs when a resident leaves the premises or a safe area without authorization (i.e., an order for discharge or leave of absence) and/or any necessary supervision to do so. The facility is equipped with door locks/alarms to help avoid elopements. Alarms are not a replacement for necessary supervision.
Staff are to be vigilant in responding to alarms in a timely manner. The facility shall establish and utilize a systematic approach to monitoring and managing residents at risk for elopement or unsafe wandering, including identification and assessment of risk, evaluation and analysis of hazards and risks, implementing interventions to reduce hazards and risks, and monitoring for effectiveness and modifying interventions when necessary.
Residents will be assessed for risk of elopement and unsafe wandering upon admission and throughout their stay by the interdisciplinary care plan team. The effectiveness of interventions will be evaluated, and changes will be made as needed. Any changes or new interventions will be communicated to relevant staff.
B. Resident #55 - wanderer and elopement risk
1. Resident status
Resident #55, age [AGE], was admitted on [DATE] and resided in the facility's east unit. According to the July 2022 computerized physician orders (CPO), diagnoses included dementia with behavioral disturbance, altered mental status, and depression.
The 6/8/22 minimum data set (MDS) assessment indicated the resident had a severe cognitive impairment with a brief interview for a mental status score of three out of 15. It indicated the resident had daily wandering and the wandering placed the resident at significant risk of getting to a potentially dangerous place. It indicated the resident required supervision for locomotion on and off the unit and needed extensive assistance for dressing, toileting, and personal hygiene.
The 6/20/22 wandering/elopement risk assessment indicated the resident scored 14 which represented a high risk for wandering. It indicated Resident #55 could not follow directions, could not communicate, was ambulatory, had a history of wandering, had a medical diagnosis of dementia and diagnosis impacting mobility, and indicated wandering in the past month. It indicated Resident #55 could be redirected but was occasionally resistant.
2. Review of 7/10/22 incident
On 7/19/22 at 12:00 p.m. the NHA provided the investigation of the resident's elopement on 7/10/22. The investigation included the final report, a change of condition completed for the resident, and the service order completed on the facility exit doors.
The final report revealed the following:
-Law enforcement called the facility on 7/10/22 at 5:42 p.m. and asked the receptionist if the resident lived at the facility. Law enforcement stated they found the resident one block away from the building. They brought the resident back to the facility uninjured. The report indicated the level of oversight that was provided at the time of the incident was routine skilled nursing facility care. It indicated the facility became aware of the incident at 5:42 p.m. Observations of camera footage noted the resident in the back parking lot of the building at 5:16 p.m.
-The facility confirmed all exit doors were operational and the WanderGuard system was checked by an outside security system company and was found to be functioning correctly. Staff that were interviewed said they did not hear alarm sounds in the building at the time of the elopement. The report indicated the WanderGuard alarm would need to be manually shut off at a keypad once engaged.
-Staff reported the resident was in the dining room at 4:45 p.m. and was escorted to his unit shortly after. The report indicated the receptionist did not see the resident at the front of the building and staff did not see the resident on the west unit which indicated the east doors were the suspect. The report indicated the resident was fitted for a new WanderGuard device, placed on one to one supervision, and the 6/2/22 wander/elopement assessment and care plan were reviewed and deemed current.
-The conclusion of the report indicated it was substantiated that the resident left the facility unattended and was located by law enforcement.
3. Record review - steps taken after the resident's elopement on 7/10/22
A change in condition form was completed on 7/10/22 following his elopement. It indicated no mental or functional status changes were observed. It indicated increased physical aggression and agitation following the event.
A progress note completed on 7/10/22 at 8:08 p.m. read a new WanderGuard device was placed on the resident's right ankle. It read the DON and the maintenance director checked the functioning of the device.
Resident #55's care plan was revised 7/11 and 7/12/22:
-The elopement care plan, revised 7/12/22, indicated the resident was an elopement risk and wanderer. Interventions included WanderGuard to the left leg, checks of placement and functioning of safety monitoring device every shift, distraction from wandering with pleasant diversions, structured activities, food, conversation, television, or books, and observation of location at regular and frequent intervals with documentation of wandering behavior and attempted diversion interventions.
-The behavior care plan, initiated 7/11/22, indicated Resident #55 was an elopement risk. Inter[TRUNCATED]
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Pressure Ulcer Prevention
(Tag F0686)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to implement interventions and provide appropriate trea...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to implement interventions and provide appropriate treatments to prevent the development of pressure injuries for one (#65) of three residents reviewed for pressure injuries out of 47 sample residents.
Resident #65 was admitted to the facility on [DATE] for long term care due to the progression of dementia. The resident was admitted with intact skin and three weeks later, on 7/7/22, she was identified as having two unstageable pressure injuries. Upon admission, the facility identified multiple risk factors for the resident's development of pressure injuries. However, the facility failed to ensure Resident #65 received care and services to minimize her known risk factors and prevent the development of pressure injuries. Further, the facility failed to implement measures to promote healing of the pressure injuries.
Findings include:
I. Facility policy and procedure
The Skin Assessment policy and procedure was provided by the nursing home administrator (NHA) on 7/21/22. The policy did not include pressure injury assessment and care.
II. Professional reference
According to the National Pressure Ulcer Advisory Panel, European Pressure Ulcer Advisory Panel and Pan Pacific Pressure Injury Alliance Prevention and Treatment of Pressure Ulcers: Clinical Practice Guideline, [NAME] Haesler (Ed.), Cambridge Media: [NAME] Park, Western Australia; 2014, retrieved from https://www.ehob.com/media/2018/04/prevention-and-treatment-of-pressure-ulcers-clinical-practice-guidline.pdf on 2/10/22.
An unstageable pressure injury is described as follows:
Depth Unknown - Full thickness tissue loss in which the base of the ulcer is covered by slough (yellow, tan, gray, green or brown) and/or eschar (tan, brown or black) in the wound bed. Until enough slough and/or eschar is removed to expose the base of the wound, the true depth, and therefore Category/Stage, cannot be determined.
III. Resident #65
Resident #65, age [AGE], was admitted to the facility 6/16/22. According to the July 2022 computerized physician orders (CPO), diagnoses included lumbar fracture, hypertension and dementia.
A note by the facility medical director, received on 7/25/22 at 7:43 p.m. read that Resident #65 had a complex medical history including atherosclerotic cardiovascular disease, peripheral vascular disease, advanced Alzheimer's dementia and severely limited mobility, as well as elevated blood urea nitrogen levels and anemia.
A 6/23/22 minimum data set (MDS) assessment documented the resident was severely cognitively impaired with a brief interview for mental status (BIMS) score of 4 out 15. It also read the resident had no behavioral problems, psychosis, or rejection of care.
Per a registered dietitian note, Resident #65 was admitted to hospice care on 7/5/22, although no corresponding physician order to admit the resident to hospice care was found in the resident's physician orders.
A. Skin integrity 6/16 - 7/7/22
The resident's initial skin assessment on admission, dated 6/16/22, indicated the resident's skin was intact, as did the 6/23/22 MDS, which documented the resident had no pressure injuries at the time of admission, but was at risk for developing pressure injuries.
The Braden Scale Observation/Assessment (for predicting pressure sore risk), dated 6/16/22 (on admission), revealed a score of 14, which indicated the resident was at moderate risk for the development of pressure injuries.
Additional Braden Scale Observation/Assessments performed on 6/23 and 6/30/22, revealed the resident continued to score at moderate risk for the development of pressure injuries. The only risk factor changes were on the 6/23/22 assessment which identified the resident as confined to bed, nutrition was adequate (previously inadequate) and although confined to bed, mobility was assessed slightly limited (previously very limited)
The MDS assessment 6/23/22 and the resident's care plan for activities of daily living (ADL) also documented the resident's limited mobility with the MDS documenting the resident required extensive assistance from two people.
B. Skin integrity 7/7/22 - two unstageable pressure injuries
1. Record review
A skin assessment on 7/7/22 revealed the resident had two new open areas. One on the left inner buttock measuring one centimeter (cm) by three cm., and one on the coccyx measuring two cm. by two cm. The wounds were treated with medihoney and covered with dry dressing. An air mattress was requested, and an assessment was requested from the wound care physician for the assessment of shearing noted on the left buttock.
Braden Scale Observation/assessment dated [DATE] again scored the resident at 14, at moderate risk for the development of pressure injuries. The assessment did not indicate new interventions were considered.
On 7/8/22 a pressure [injury] assessment revealed the resident had an acquired unstageable pressure injury to right buttock measuring 10.4 cm by 6 cm. The area was documented as a cluster of two wounds with 20 percent of necrotic tissue and 80 percent skin. The wound on the coccyx was assessed on the same day, and was documented as an unstageable new pressure injury measuring 3 cm by 1.3 cm. The area had 100 percent necrotic tissue. Special intervention for identified wounds was listed as bed. However, the type of bed was not identified.
The wound care physician's assessment on 7/8/22 documented the same findings as above. Recommendations included to apply calcium alginate and leptospermum honey daily, and cover with gauze island dressing. A note read that debridement was refused and patient/surrogate made aware of risks of not removing necrosis including infection, sepsis, limb loss, or death. (However, see below; interviews with the resident's representative on 7/17/22 at 9:41 a.m. and the wound physician (WCP) on 7/19/22 at 7:30 p.m. revealed debridement had only been discussed with the resident.)
2. Observations
Wound care observations were conducted on 7/19/22 at 4:57 p.m. in the presence of director of nursing (DON) and registered nurse (RN) #4. The resident was positioned on her right side. One medium size dressing was observed on the coccyx and second dressing on the right buttock. Both dressings were undated.
The wound on the coccyx was 100 percent yellow slough, with moderate drainage on the dressing. The wound measured 3 cm. by 2 cm. Removal of the dressing from the right buttock revealed two wounds. One on the upper buttock and one on the lower buttock. Wound #1 on the upper buttock was 100 percent yellow slough, measuring 4 cm by 5 cm., with reddened irregular edges. Wound #2 on the lower buttock was 100 percent yellow slough, measuring 2.5 cm by 2 cm. All wounds were cleaned with normal saline and treated with medihoney and covered with foam dressing.
C. Record review revealed the facility failed to ensure Resident #65 received care and services to minimize her known risk factors and prevent pressure injury development.
1. Record review revealed no evidence that any interventions were initiated for Resident #65 on admission to minimize her identified risks for pressure injury development.
Risk factors identified in the Braden Scale Observation/Assessment on 6/16/22 included slightly limited sensory perception, skin occasionally moist, chairfast, ability to walk severely limited or nonexistent, cannot bear own weight and be assisted into chair or wheelchair, very limited mobility (makes occasional slight changes in body or extremity position, but unable to make frequent or significant changes independently), inadequate nutrition (rarely eats a complete meal) friction and shear potential problem.
While a care plan was initiated 6/17/22 for the resident's limited activities of daily living (ADL) ability, interventions in this care plan were to provide assistance with bed mobility and meals. There was no information to alert staff that friction and shearing were potential problems and no instructions to staff to reposition the resident, even though it was known she was unable to make frequent or significant position changes independently. It was not until 7/11/22, four days after the identification of her pressure injuries on 7/7/22, that an intervention was added to make sure the resident spent no more than two hours at a time in a wheelchair to prevent pressure injury.
In addition, there was no care plan for skin integrity to promote the prevention of pressure injury until 7/11/22, again, three weeks after her risks were identified (see above) and four days after the resident's pressure injuries were identified on 7/7/22.
Review of the care plan for unstageable pressure injury to right buttock and coccyx revealed an intervention to frequently reposition resident in a chair for comfort and pressure reduction. Frequency, however, was not defined and record review revealed no documentation of a repositioning schedule for the resident or any documentation that frequent repositioning occurred. Further, there was no information about the resident's bed or wheelchair, although the 6/23/22 MDS documented the resident had pressure reducing devices for her chair and bed and, as noted above, the 7/8/22 pressure [injury] assessment mentioned bed without description.
D. Record review and observations revealed the facility failed to ensure Resident #65 received care and services after pressure injury development to promote wound healing.
1. Record review
Review of the resident's treatment administration record (TAR) revealed an air mattress was added to the TAR on 7/14/22. Per physician orders, however, it was added 7/15/22, a week after the resident was identified with pressure injuries. There was no evidence on the resident's care plans or elsewhere, that the air mattress had been placed prior to 7/14/22.
Review of wound care treatments on the TAR for July 2022 revealed the resident's wounds were monitored every shift for drainage, redness and odor. However, there were no dressing change orders until 7/20/22. See above; this was a day after the wounds were observed during the survey.
2. Resident observations
Resident #65 was observed continuously on 7/18/22 between 9:35 a.m. and 2:10 p.m. The resident sat in the wheelchair in front of the nurses' station. At 12:32 p.m. the resident was offered a meal at the nurses' station. At 2:10 p.m. the resident was taken to her room and was put to bed. The resident spent a total of five hours sitting in her wheelchair in front of the nurses' station from 9:35 a.m. to 2:10 p.m. Resident was not offered an opportunity or encouraged to change positions or to lie down. The resident's chair was not reclined at any time.
E. Resident representative interview
The resident's representative was interviewed on 7/17/22 at 9:41 a.m. She said she was a resident's power of attorney (POA), but not a family member as the resident had no living children. She said she did not know about the resident's wounds until the primary care physician brought it to her attention; she said staff did not notify her about the wounds.
She said hospice staff provided an air mattress just a few days ago, and said the resident should not be in her chair for more than two hours at a time.
She reviewed a wound care note dated 7/8/22 regarding the refusal to proceed with wound debridement, and stated she had never met the wound care physician or talked to him on the phone. She said she did not decline any type of wound care treatments and had not been contacted to discuss it. She said even though the goal was comfort care for the resident, she did not decline any treatments for her.
F. Staff interviews
1. Certified nurse aide (CNA) #4 was interviewed on 7/19/22 at 12:09 p.m. She said the resident was confused and only oriented to herself and the family that visited her. She said the resident spent most of her days in a wheelchair next to the nurses' station because she was at risk for falls. She said the resident was dependent on staff for all cares; she was not able to ambulate and she required extensive assistance with transfers.
2. CNA #14 was interviewed on 7/19/22 at 5:15 p.m. She said the resident required extensive assistance with all daily tasks. She, too, said the resident spent her time at the nurses' station because she was at risk for falls. She said the resident should only be up for no more than two hours in her chair because she had wounds on her bottom.
3. RN #4 was interviewed 7/19/22 at 5:20 p.m. She said she was a unit manager and participated in wound care rounds with a wound care physician (WCP) every Friday. She said the resident developed wounds a few weeks ago and was overall declining. She said the resident was admitted to hospice care for comfort and had a low appetite.
She said she did not know why wound care orders were not on the TAR. She said she followed notes from the wound care physician for orders and signed on the TAR the section that read observe the wound. She said she changed wound dressing earlier in the morning, but did not date the dressing.
4. The WCP was interviewed on 7/19/22 at 7:30 p.m. He reviewed the record for the resident and stated the resident had extensive comorbidities, including pancreatic cancer. He said the resident was receiving hospice care and was physically declining.
He said it was inconclusive at the moment to say if her wounds were the result of care or her overall decline. He said considering the resident's medical diagnosis and age, he was comfortable to say that contributing factors for the development of the wounds were 50 percent care and 50 percent her fragile declining health.
He said he certainly expected staff to follow his treatment order and recommendations.
Regarding refusal of the debridement (see 7/8/22 wound care physician assessment above), he said he discussed the treatment with the resident and she was not comfortable with the debridement. He said even though the resident had dementia, he still has to ask her about the treatment. He said the software in the computer automatically adds POA/family any time he marks refusal. He said he will discuss future treatments with POA.
5. The director of nursing (DON) was interviewed on 7/21/22 at 5:30 p.m. in the presence of regional clinical support (RCS) #1. She said she was new to the position, however, she was familiar with Resident #65 and her POA who visited almost daily.
She said she believed Resident #65 had received appropriate care and the development of her wounds was probably the result of her decline. She said she was aware the resident should not be in the chair for longer than two hours which was contrary to observations on 7/18/22 (see above). She said she expected CNAs and nurses to follow that care requirement for the resident.
6. RCS #1 stated that they recently reviewed facility acquired pressure injuries with the management team. He said he would submit that review by email.
G. Facility follow up after survey exit 7/21/22 at 5:27 p.m.
1. On 7/21/22 RCS #1 forwarded an email on the management team's review of facility acquired pressure injuries. The information was addressed to the former DON and dated 7/13/22: It read, Review of Braden Scores: Any resident identified at-risk should be reviewed for interventions. If there are no interventions in place, initiate appropriate interventions and update care plan. Round [on] all air mattresses and review settings. Tag the air pump with appropriate settings so the nurses know [the setting]. Schedule education for preventative measures (hydration, nutrition, incontinence care, off-loading etc.) and interventions for both nurses and CNAs. This should also include a skills fair to complete competencies with nurses on wound care. Continue sending wound log to RCS #1 weekly.
However, RCS #1 did not provide any additional supporting information to show if the above recommendations were implemented after 7/13/22, such as care plan updates and education to of staff, as well as other measures listed in the note.
2. On 7/26/22 at 6:13 p.m. (more than 24 hours after a survey exit), the NHA submitted an email with following information: The facility maintains interventions were in place to prevent pressure injury to the resident through use of high back reclining chairs allowing for positional changes as needed. The resident had a foam cushion in the wheelchair at the time she was up, and has been switched to a pressure relieving cushion. Additionally, the [resident] was laid down, after breakfast, and again after lunch before returning to wheelchair to visit with family.
However, the NHA statement did not include the date or time of day that she was referring to in her statement. Observations were completed on 7/18/22. The resident's POA was visiting and interviewed in the morning on 7/19/22.
3. On 7/25/22 at 7:43 p.m. (more than 24 hours after a survey exit) RCS #3 provided an email with a medical director note that read, as noted above, Resident #6 has a complex medical history, and wrote, contrary to the WCP, that the resident developed a pressure wound as a consequence of her complex medical history after a review of the resident's medical records.
The medical director further wrote the resident was on hospice care at this time, her nutritional intake is quite poor, her mobility is quite limited by a combination of her cognitive impairment as well as a stable burst fracture of the lumbar spine. He wrote he had reviewed the resident's care plan and all interventions possible have been initiated including appropriate supplements, protein supplementation, a modified sitting and sleeping surface. It was his clinical opinion that the pressure injury was a consequence of end-stage skin failure and hence was unavoidable in light of this clinical scenario.
Yet, see above; preventive measures were not implemented timely for a resident with a complex medical history as well as with many risk factors for pressure injury identified on admission. Further, record review and observations revealed a failure to timely implement measures to promote wound healing.
The facility's failure to implement interventions consistent with the resident's needs contributed to her development of unstageable pressure injuries three weeks after admission.
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Deficiency F0744
(Tag F0744)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to address one resident's dementia care needs in a mann...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to address one resident's dementia care needs in a manner designed to address the resident's known behaviors and cognitive and physical limitations. This failure affected one out of five residents reviewed with dementia (#55), out of a total sample of 47 residents. The failure resulted in Resident #55's inability to achieve his highest level of physical, mental and psychosocial functioning.
Record review revealed Resident #55 was severely cognitively impaired. He was known to wander daily, known to be at high risk for falls, and known to be at high risk to elope. His thought processes and memory were impaired, and he could not follow instructions.
Record review, observations, and interview revealed the facility failed to develop, implement and revise person-centered care plans with individualized interventions related to Resident #55's behaviors and cognitive and physical limitations. The facility also failed to identify and support ongoing opportunities for meaningful engagement that promoted his interests and preferences.
On 7/10/22, the resident left the facility undetected, was found a block away, and was returned to the facility by the police. (Cross-reference F689). On 7/18/22 (from 2:15 p.m. to 4:55 p.m.) and 7/19/22 (from 9:00 a.m. to 2:30 p.m.), the resident was in his room alone with the door closed. Over these hours, the environment in the room became unsafe and undignified. Staff entered the room on 7/19/22 only to deliver the breakfast and lunch meal trays and offer medication. Staff did not respond to the condition of the room or attempt to engage the resident in meaningful activities.
Findings include:
I. Facility policy and procedure
The Dementia Care policy was provided on 7/21/22 by the nursing home administrator (NHA). The policy read: Care and services will be person-centered and reflect each resident's individual goals while maximizing the resident's dignity, autonomy, privacy, socialization, independence, choice, and safety. Individualized, non-pharmacological approaches to care will be utilized, to include meaningful activities aimed at enhancing the resident's well-being. The care plan goals and interventions will be monitored on an ongoing basis for effectiveness, and will be reviewed/revised as necessary.
II. Professional reference
The Gerontologist (February 2018), retrieved from: https://academic.oup.com/gerontologist/article/58/suppl_1/S1/4816759?login=true The Alzheimer's Association Dementia Care Practice Recommendations included the following foundations for person-centered care, in pertinent part: (1) Know the person living with dementia, including his/her values, beliefs, interests, abilities, likes, and dislikes-both past and present; (2) Identify and support ongoing opportunities for engagement that meaningful to the resident with dementia, support interests and preferences, and allow for choice and success; (3) Regularly evaluate interventions and make changes.
III. Resident #55
A. Resident status
Resident #55, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included dementia with behavioral disturbance, altered mental status, and depression.
A 6/8/22 minimum data set (MDS) assessment indicated the resident had a severe cognitive impairment with a brief interview for a mental status score of three out of 15. It indicated the resident had daily wandering and the wandering placed the resident at significant risk of getting to a potentially dangerous place. It indicated the resident required supervision for locomotion on and off unit and needed extensive assistance for dressing, toileting, and personal hygiene. He required assistance from one person with eating for cueing and encouragement.
1. Review of facility assessments, progress notes and care plans revealed the resident was known to wander daily, known to be at high risk for falls, and known to be at high risk to elope. His thought processes were impaired, his memory was impaired, and he could not follow instructions.
The facility failed to develop, implement and revise the resident's care plans with individualized interventions related to Resident #55's behaviors and cognitive and physical limitations, past life history, interests, beliefs, values, abilities, likes and dislikes.
a. Dementia care
A care plan for dementia care initiated on 1/7/22, indicated Resident #55 was physically aggressive with others due to dementia. Interventions included administering medications, de-escalate behavior, monitor every shift, observe and document behaviors in the behavior log.
This care plan did not identify the resident's cognitive and physical limitations due to dementia and how staff should address them. Likewise, there was no information on the resident's values, beliefs, interests, abilities like and dislikes. There were no updates to this care plan. Further, there were no directives to staff on how to de-escalate his aggression and how to prevent his aggression.
The behavior log was requested to review the frequency and character of the resident's behaviors and whether his dementia symptoms had increased or changed such that they would trigger a revision of his care plan. However, the log was not provided by the facility.
b. Impaired cognition and thought process
The resident had a care plan for impaired cognition and thought process. And, he had a communication problem and had trouble with his memory due to vascular dementia.
This care plan did not include resident-specific intervention to address the above issues, including instructing staff how to effectively communicate with the resident.
b. Falls
A care plan for falls initiated on 3/30/22 revealed the resident was at risk for falls due to poor balance, use of psychoactive medications and unsteady gait. Interventions included frequent checks, encourage resident to ask for assistance, assist to bathroom frequently as accepted, frequently use items in reach and to provide activities.
The care plan failed to identify for staff what activities to provide to the resident. See below: The resident did not have a care plan for activities and his daily preferences for activities were not documented. Further, there was no indication in the resident's record that he would remember to ask for assistance, given his cognitive and memory impairments.
There were no revisions to this care plan until 7/12/22 when an intervention was added, encouraging the resident to use non-skid socks. This revision followed a note on 7/11/22 at 2 p.m. that documented, Resident at high risk for falls. He holds on to furniture for support when ambulating. Resident exhibits impaired gait. Resident forgetful of own safety limits. Again, it was unclear that encouraging the resident to wear non-skid socks would be understood, remembered, or followed, as per his 6/2/22 elopement assessment (see below), it was known he did not follow instructions.
c. A behavior care plan, initiated 7/11/22, indicated Resident #55 was combative with staff and other residents, and he would become combative upon redirection. He was wandering and rummaging through other residents' rooms and meal trays. He also had exit seeking behavior.
Interventions included attempting to redirect with food, assess the environment, and assisting the resident to the bathroom when wandering, if needed.
This care plan identified the resident was combative with staff and wandered, but failed to identify which foods he liked and therefore are effective in redirecting the resident. Further, it failed to identify what staff should assess in the environment to minimize the resident's combative behavior as well as how to protect him from harm when he rummaged through other residents' rooms and meal trays.
A nursing note on 7/18/22 documented it had been reported to her that Resident #55 was in another resident's room. Resident #55 refused to leave upon the nurse's request and became combative.
An interview with Resident #42 on 7/18/22 p.m. at 1:09 p.m. revealed that one day when he had his family and friends over for a visit, Resident #55, who he said always wandered throughout the building, came into his room and urinated next to his bed. He said staff did not come and redirect Resident #55 for about 30 minutes.
There were no additional notes by nurses or social services to indicate what interventions were put in place to make sure the resident was not entering other residents' rooms.
d. Elopement
A 6/2/22 assessment for elopement risk indicated the resident was at high risk. He was unable to follow the instructions, was ambulatory and was able to communicate. He had a history of wandering.
An interdisciplinary team review on 6/2/22 documented: IDT met to review resident for elopement. Resident was a high risk for elopement, he had a wanderguard in place, care plan in place and reviewed and updated as needed. Resident wandered frequently throughout the day and is redirectable at times but is resistive at times. Not always able to understand and . make self understood.
The resident eloped on 7/10/22. Despite wearing a WanderGuard device, he left the facility undetected. He was found in a parking lot a block away from the facility and returned to the facility by the police. (Cross-reference F689)
The resident was seen by a physician assistant on 711/22, who documented that the resident eloped from the facility yesterday and was found across the street in the Safeway parking lot. He is definitely wandering more and although generally easily and calmly redirected - he has had some recent escalating interactions with staff. It further documented the social worker was working on a transfer of the resident to a secure unit for his safety.
The resident's elopement care plan was revised 7/12/22, and read Resident #55 was an elopement risk and wanderer. Interventions included WanderGuard to left leg, checking the placement and functioning of safety monitoring device every shift, distracting from wandering with pleasant diversions, structured activities, food, conversation, television, or books, and observation of location at regular and frequent intervals with documentation of wandering behavior and attempted diversion interventions.
This care plan did not reference his elopement 7/10/22, did not instruct staff on the level of monitoring he required and did not note an escalation in both his wandering and interactions with staff. In addition, it did not identify effective interventions to distract the resident from wandering. There was no information on what were pleasant diversions for him based on his likes and dislikes, and his past and current history. Further, no information on what structured activities, as well as foods, were effective in minimizing his behavior.
2. Record review and observation revealed the facility failed to identify and support ongoing opportunities for meaningful engagement that promoted his interests and preferences.
On 7/18/22 (from 2:15 p.m. to 4:55 p.m.) and 7/19/22 (from 9:00 a.m. to 2:30 p.m.), the resident was in his room alone with the door closed. Over these hours, the environment in the room became unsafe and undignified. Staff entered the room on 7/19/22 only to deliver the breakfast and lunch meal trays. Staff did not respond to the condition of the room or attempt to engage the resident in meaningful activities.
a. Record review
The 6/8/22 MDS preferences for activities assessment documented it was very important for the resident to have books, magazines and newspapers, listen to the music he liked, participate in favorite activities and to go outside to get fresh air when the weather was good.
However, record review revealed the resident did not have a care plan for activities; therefore, what music he liked and what activities he favored were not identified for staff. His daily preferences for activities were not documented.
The activities log was reviewed between May 2022 and June 21, 2022. On a daily basis, the log was marked with I (independent walking and relaxation), and P (passive conversation and family visits). No other activities were documented.
Further record review revealed a note on 7/11/22 at 2 p.m. that documented the resident was found on knees in front of his recliner by housekeeping staff. The administrator had been notified that the floor was dirty and slick due to food, drinks and urine being on the floor due to the resident toileting in the room. The resident sustained a skin tear to the right eyebrow 1 cm by 0.02.
b. Observations
7/18/22:
Resident #55 was observed on 7/18/22 between 9:00 a.m. and 2:00 p.m. The resident was wandering in the front lobby area and east hallway. He was wearing a long sleeve shirt, shorts and one shoe on his left foot. He had no footwear on his right foot with a WanderGuard visible at the ankle. Resident #55 would randomly stop, bend forward, pick up something off the floor and continue to wander the hallways.
The resident was not observed being distracted from wandering with diversions, structure activities, food conversation, television or books and he was not always in sight of staff.
Between 2:10 p.m. and 4:55 p.m. the resident was in his room with the door closed. The temperature in the room at 2:07 p.m. was 85.3F degrees. Standing outside the resident's door and observations into his room through the door revealed:
-At 2:10 p.m. there was a strong smell of urine from the room.
-At 3:04 p.m. the resident was in bed, sideways, in a fetal position with legs hanging off the bed with one shoe on his left foot.
-At 3:55 p.m. the resident was awake, taking clothes out of his dresser and dropping them on the floor.
-At 4:55 p.m. the resident was awake in the room, sitting at the edge of the bed looking at the wall in front of him.
From 2:10 p.m. and until 4:55 p.m., no staff was observed entering the room to engage the resident in meaningful activities. And, no staff was observed entering the room to encourage the resident to engage in any activities outside the room.
7/19/22:
Resident #55 was in his room with the door closed between 9:00 a.m. and 2:30 p.m. Standing outside the resident's door and observations into his room through the door revealed:
-At 9:00 a.m. the resident was wearing the same clothes as the day before. He stood next to an adjustable table with a meal tray. The adjustable table was tilted to one side. His meal tray was on the tilted table and food was on the table and floor around the table. Resident #55 was eating alone in his room with his hands. He picked up food from the plate, meal tray and table while standing next to the table wearing a shoe only on his left foot. His bare right foot had a wanderguard on his ankle. Leftovers of food that fell off the tray. A plastic plate cover was on the floor. There was a strong smell of urine present when the room door was opened.
-At 9:12 a.m. CNA #4 entered the room, took the meal tray away, and closed the door as she left.
-At 9:43 a.m. the resident was on the bed in a fetal position with both legs hanging off the bed. One shoe was on his left foot. The sole of his right foot was brown to black and his toenails were long and brown.
-At 12:12 p.m. CNA #10 delivered the meal tray, put it in front of the resident, and closed the door as she left. The resident was sitting in a recliner looking at the wall in front of him.
-At 12:33 p.m. CNA# 10 opened the door, looked at the resident, did not enter the room, closed the door and left.
-At 12:50 p.m. CNA #4 entered the room, took the meal tray away and closed the door.
-At 1:56 p.m. registered nurse (RN) #4 entered the resident's room. The room had a strong odor of urine. The resident was in bed in a fetal position, with both legs hanging off the side of the bed, footwear only one foot. The resident had no blanket or pillow on his bed. One of his end tables was blocked by another end table. The resident opened his eyes when called by name, but did not take the medications the nurse brought. RN #4 left the room and closed the door.
-At 2:30 pm. the resident observed in his room, awake. CNA #10 was sitting outside his room in the hallway. ]
From 9:00 a.m. until 2:30 p.m., no staff was observed entering the room to engage the resident in meaningful activities. And, no staff was observed entering the room to encourage the resident to engage in any activities outside the room.
A progress note 7/19/22 at 3:25 p.m. and 6:18 p.m. read the resident spent all day in the room, refused to get changed, ate his meals and slept most of the day.
7/21/22:
Between 8:00 a.m. and 7:30 p.m. Resident #55 was observed walking in the hallways, followed by the business office manager. He was not observed being distracted from wandering with diversions, structured activities, food, conversation, television, or books.
C. Staff interviews confirmed the facility failed to develop, implement and revise person-centered plans with individualized interventions related to Resident #55's behaviors and cognitive and physical limitations, and identify and support ongoing opportunities for meaningful engagement to promote his interests and preferences.
1. RN #4 was interviewed on 7/19/22 at 2:00 p.m. She said Resident #55 had advanced dementia and was aggressive towards staff when they tried to redirect him. She said he broke furniture in his room and pointed to the tilted table. She said one of the end tables was blocked with another end table because the resident threw all the stuff from the drawers. She said the resident frequently urinated on the floor and floor material was saturated with a smell of urine even though it was cleaned daily.
She said the resident refused care and did not want to wear a shoe on his one foot. She said she did not know why the resident did not have a pillow or blanket on his bed. She said his baseline behavior was to wander around the building.
She said his door was always kept closed for his comfort to reduce the stimulation. She said she was not aware if the resident was at risk for falls or had any falls in the past. Regarding dementia care, she said a resident was redirected if he wandered into a place he should not be. She said she did not know what the resident liked and what kind of activities he preferred.
2. CNA #4 was interviewed on 7/19/22 at 12:30 p.m. She said Resident #55 was always wandering through the building and this was his baseline behavior. She said he also wandered in other residents' rooms and they had to redirect him. She said sometimes it was easy to redirect, but sometimes he became combative and would not want to be redirected. She said the resident was left alone and re-approached later. She said the resident was able to eat independently and did not require assistance with meals. She said the resident did not have any falls and was not at risk for falls; he walked independently without assistance through the building.
3. CNA #10 was interviewed on 7/19/22 at 2:30 p.m. She was sitting outside the resident's door (see above observations). She said this was because the resident was at risk for elopement and she was making sure he would not elope. She said his door always kept closed, but she did not know why. She said everyone closed the door to his room. She said she was new to the position and this was all she knew about the resident.
3. The social services assistant (SSA) was interviewed on 7/21/22 at 2:14 p.m. She said she had been helping with social services tasks for about a year. She said she knew Resident #55 well.
She said he usually walked around the building during the day. She said he was not able to maintain any meaningful conversation, but was able to respond to simple questions and redirection.
She said she was not aware if the resident entered any other resident's rooms. She said she was not sure what kind of person centered dementia care the resident was receiving.
4. The activities director (AD) was interviewed on 7/21/22 at 2:45 p.m. He said due to the advanced dementia, a conversation with the resident was the most meaningful activity. He did not recall any specifics about conversation with the resident. He said he also tried aromatherapy and sensory blanket activity with Resident #55, but the resident was not receptive to it.
5. Licensed practical nurse (LPN) #5 was interviewed on 7/21/22 at 3:24 p.m. She said Resident #55 had advanced dementia and at times was combative with care but most of the times was approachable.
She said this facility was not the best place for the resident and he would benefit from more stimulation appropriate for dementia. She said Resident #55 used to read magazines, but no longer was doing that. She did not know what else he liked to do during the day.
6. The clinical social services consultant (CSSC) was interviewed over the phone on 7/26/22 at 3:30 p.m. She said she was providing weekly support to the facility since SSD left last Friday (7/15/22). She said she was not aware of the resident's elopement (7/10/22) and was not notified about it at the time it occurred. Rather, she said she learned about the incident at the time of the survey.
She said Resident #55 required individualized dementia care activities that should be provided to him by activity personnel and staff who take care of him on a daily basis.
7. The resident's power of attorney (POA) was interviewed over the phone on 7/26/22 at 4:00 p.m. She said she visited Resident #55v often.
She said the resident has advanced dementia and does not remember many things. She said when he was living independently prior to the nursing home admission he struggled finding keys or even doors.
She said closing the door to his room was not a good intervention because, due to his poor memory, he might not remember where the exit was unless he saw it. She said her brother would benefit from being outdoors more in a safe environment and would probably enjoy more meaningful activities.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure care for residents was provided in a manner and in an enviro...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure care for residents was provided in a manner and in an environment that maintained or enhanced the residents' dignity and respect in full recognition of their individuality for one (#42) resident of four residents reviewed for dignity out of 47 sample residents.
Specifically, the facility failed to ensure Resident #42 was treated with respect and dignity by other residents. Resident #55 entered Resident #42 's room during a family visit and urinated on the floor.
Cross-reference F744 for failure to provide dementia care for Resident #55's wandering into other resident rooms.
I. Resident status
Resident #42, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), pertinent diagnoses included heart failure, neurogenic bladder, deep vein thrombosis, aphasia (loss of ability to understand or express speech), and history of stroke.
The 5/31/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. He required extensive assistance from two people with most activities of daily living (ADLs).
Resident #42 did not exhibit any behaviours and did not resist the care.
II. Resident interview
Resident #42 was interviewed on 7/18/22 p.m. at 1:09 p.m. He said he was not treated with respect and dignity by some residents in the facility. He stated that one day when he had his family and friends over for a visit, a Resident #55 who always wandered throughout the building came into his room, and urinated next to his bed. He said he put his call light on and it took about 30 minutes before someone came and re-directed the resident away. Cross-reference F744.
III. Staff interviews
Certified nurse aide (CNA) #4 was interviewed on 7/19/22 at 2:29 p.m. She was not familiar with the incident resident described, but was aware of one wandering resident on the unit who was occasionally entering other residents' rooms.
The director of nursing (DON) was interviewed on 7/21/22 at 5:30 p.m. She said she was new to the position and was not aware of the incident described by the resident.
She said it was not appropriate for residents to enter other residents' rooms unless invited.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0558
(Tag F0558)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure the resident's right to receive services in t...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure the resident's right to receive services in the facility with reasonable accommodation of the resident needs and preferences for two (#71 and #21) of three residents out of 47 sample residents.
Specifically, the facility failed to
-Ensure proper wheelchair positioning at the dining table for Resident #71; and,
-Ensure Resident #21 was provided with a bed that was long enough to fit his height.
Findings include:
I. Failure to ensure proper wheelchair position at the dining table
A. Resident #71 status
Resident #71, under the age of 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included chronic obstructive pulmonary disease (COPD), morbid obesity, diabetes mellitus type two, bipolar disorder, schizoaffective disorder (hallucinations and delusions), anxiety, abnormal posture, and anxiety.
The 6/28/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 14 out of 15. She required extensive assistance of two people with bed mobility, transfers, personal hygiene and supervision for eating.
B. Observations and resident interview
On 7/18/22 at 12:26 p.m. Resident #71 was in the dining room for lunch. The resident was in a mechanical wheelchair that did not fit underneath the table.The resident was not able to face the table to consume her meal. She had to sit sideways at the table and twist her body to reach her meal.
On 7/19/22 at 11:51 a.m. Resident #71 said it was difficult for her to eat the way her wheelchair was positioned at the dining room table. She said she had requested several times for the facility to raise the table, but it had never been done.
-The tables in the dining room had a hand crank that could be used to raise the tables (see interview below)
-At 5:15 p.m. Resident #71 was in the dining room for dinner. She was sitting in her mechanical wheelchair that did not fit underneath the table. She had to sit sideways at the table and was not able to face her meal at the table.
C. Staff interviews
CNA #1 was interviewed on 7/20/22 at 5:46 p.m. She said Resident #71 was unable to face the table at meals because her wheelchair was too tall and the tables in the dining room did not accommodate the height of the chair.
The director of maintenance (DOM) was interviewed on 7/21/22 at 1:19 p.m. He said the tables in the dining room could be raised via a hand crank to meet the need of Resident #71's wheelchair. He said he was not notified the resident wanted the dining table raised.
II. Failure to provide a bed long enough to fit the resident's height
A. Resident #21 status
Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 CPO, the diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain.
The 4/20/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status score of 13 out of 15. He required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene.
It indicated the resident was 230 pounds and 73 inches (six foot one inch).
B. Observations and resident interview
On 7/18/22 at 5:06 p.m. Resident #21 was lying in his bed. His entire feet and ankles were hanging off the edge of the bed and the top of his head was at the top of his mattress.
Resident #21 said his bed had always been too short for him. He said his feet always hang off the end of the bed regardless how he was positioned, which was uncomfortable. The bed did not have a foot board.
On 7/20/22 at 10:36 a.m. Resident #21 was lying in his bed. His entire feet and ankles were hanging off the edge of the bed and the top of his head was at the top of his mattress.
At 5:45 p.m. Resident #21 was lying in his bed. His entire feet and ankles were hanging off the edge of the bed and the top of his head was at the top of his mattress.
On 7/21/22 at 4:03 p.m. Resident #21 said the DOM had placed the foot board on the end of his bed, which helped the mattress from sliding off the bed frame. He said the bed was still too short for him.
C. Staff interviews
Certified nurse aide (CNA) #1 was interviewed on 7/20/22 at 5:46 p.m. She said Resident #21's foot board to his bed had been broken since she started working at the facility in January 2022. She said she had notified the maintenance department on multiple occasions and the bed had yet to be fixed.
She said she was afraid she was going to hurt herself as she had to use her entire body to move Resident #21's mattress, so the mattress did not fall off the bed frame.
She said Resident #21 was too tall for the bed and needed a longer bed. She said she had reported this to the nursing management, but it had never been followed up on.
The DOM was interviewed on 7/21/22 at 1:01 p.m. He said he had been notified of Resident #21's foot board on his bed and had fixed it multiple times. He said the resident was too tall for the bed, so he had left the foot of the bed off for the resident to have more room. The DOM said he did not have anymore long beds to give the resident.
He said he was not aware the resident's mattress was falling off the bed frame. He said he would put the foot board on the bed and extend the bed longer to ensure the resident had enough room in his bed.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0566
(Tag F0566)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure one (#43) out of 47 sample residents were compensated for p...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure one (#43) out of 47 sample residents were compensated for paid services at or above prevailing rates.
Specifically, the facility failed to ensure Resident #43 was paid a fair and decent wage for a therapeutic work program.
Findings include:
I. Resident #43
A. Resident status
Resident #43, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included fusion of the spine, spinal stenosis and depression.
The 7/5/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. He required supervision with all activities of daily living.
It indicated it was very important to the resident to have items to read, listen to music he likes, being around animals, keeping up with the news, doing things with groups of people, doing his favorite activities, and going outside to get fresh air when the weather is good.
B. Resident interview
Resident #43 was interviewed on 7/18/22 at 5:01 p.m. He said after he was admitted to the facility a couple of months prior, the facility hired him to do work around the facility. He said his duties included picking up trash outside around the facility, planting flowers in the spring and maintaining the planted flowers.
He said the former nursing home administrator (NHA) told him his choices of payment were either a free meal per day or a pack of cigarettes. He said she was never offered to be paid a wage. He said he tried to renegotiate to be paid another way, but was told the free meal and a pack of cigarettes were his only payment options.
He said he had not received a pack of cigarettes every week, but instead received one pack per month. He said when they gave him the first pack of cigarettes, it was not the kind he preferred. He said he was told he did not get a choice of the cigarettes and got whatever they had.
C. Record review
The 4/11/22 therapeutic work program form documented Resident #43 was interested in participating in a therapeutic work program. It indicated the resident was assigned ground clean-up outside of the facility for 30 minutes per day. The reward/compensation was documented as one pack of cigarettes per week.
It was signed by the former nursing home administrator.
The, undated, therapeutic work program form documented Resident #43 was assigned to collect garbage outdoors at least once per week to help keep the home environment clean. The reward/compensation was documented as one pack of cigarettes per week.
It was signed by the former social services director (SSD).
The, undated, therapeutic work program form documented Resident #43 was assigned to wash dishes in the kitchen every day for two hours per day to provide the resident with work skills with the goal of the resident successfully returning to the community. The reward/compensation was documented as one pack of cigarettes per week.
It was signed by the former SSD.
II. Staff interviews
The interim nursing home administrator (INHA) was interviewed on 7/21/22 at 2:00 p.m. She said the facility provided a therapeutic work program for those residents who wanted to work to supplement their income. She said the goal of the program was to assist residents develop work skills to successfully return to the community.
She said Resident #43 had been placed on a therapeutic work program with the former NHA. She said a pack of cigarettes for compensation was not considered a fair wage and should have been paid with money to his account. She said she would meet with the resident and re-do the work program to ensure the resident was compensated fairly.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Grievances
(Tag F0585)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure two (#30 and #21) out of 47 sample residents were provided ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure two (#30 and #21) out of 47 sample residents were provided prompt efforts by the facility to resolve grievances.
Specifically, the facility failed to:
-Provide a resolution to Resident #30 filed grievance form; and,
-Provide a resolution to Resident #21's voiced concern during the resident council meeting.
Findings include:
I. Facility policy and procedure
The Resident and Family Grievances policy and procedure, dated 10/2/21, was provided by the interim nursing home administrator on 7/21/22 at 1:33 p.m. It revealed, in pertinent part, It is the policy of this facility to support each resident's and family member's right to voice grievances without discrimination, reprisal or fear of discrimination or reprisal.
The Grievance Official is responsible for overseeing the grievance process; receiving and tacking grievances through to their conclusion; leading any necessary investigations by the facility; maintaining the confidentiality of all information associated with grievances; missing written grievance decisions to the resident; and coordinating with state and federal agencies as necessary in light of specific allegations.
Grievances may be voiced in the following forums: verbal complaint to a staff member or Grievance Official, written complaint to a staff member or Grievance Official, written complaint to an outside party, verbal complaint during resident or family council meetings; and, via the company toll free customer service line.
The facility will make prompt efforts to resolve grievances.
II. Resident #30
A. Resident status
Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included depression, diabetes mellitus type two, bipolar disorder, and chronic pain syndrome.
The 5/4/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status with a score of 15 out of 15. She required supervision with all activities of daily living (ADL).
B. Resident interview
Resident #30 was interviewed on 7/18/22 at 2:25 p.m. She said she had reported to the facility a pair of lime green pants and a blazer were missing after they had been taken to the laundry room. She said the facility had not provided a resolution to the missing clothing items.
C. Record review
A review of the grievance form filed by Resident #30 on 5/3/22, revealed the resident had reported she was missing a pair of lime colored pants and a rose colored blazer. The resolution on the grievance form documented the resident had refused to have her room searched and the laundry department had been notified of the missing items.
-The grievance did not document any further steps to locate the resident's missing clothes.
-The facility failed to provide a resolution to the resident's grievance.
III. Resident #21
A. Resident status
Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 CPO, the diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain.
The 4/20/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status with a score of 13 out of 15. He required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene.
C. Resident interview
Resident #21 was interviewed on 7/18/22 at 5:06 p.m. He said he had $60 taken from his wallet several months ago. He said he had reported it to the staff at the facility and no one followed up with him to resolve the missing money.
B. Record review
Review of the June 2022 resident council meeting minutes revealed, Resident #21 reported he was missing money. It documented the business office manager was in attendance and would follow up with the resident regarding the missing money.
-The facility was unable to provide documentation of a grievance filled during the June 2022 resident council meeting regarding the missing money during the survey process (see interview below).
IV. Staff interviews
The business office manager (BOM) was interviewed on 7/21/22 at 12:35 p.m. She said she had not been informed Resident #21 had reported missing money.
-However, the June 2022 resident council meeting minutes documented the BOM was in attendance and would follow-up.
The social services assistant (SSA) was interviewed on 7/21/22 at 1:59 p.m. She said residents were able to voice concerns directly to staff or fill out a grievance form. She said all grievance forms were given to the social services department. She said grievances were discussed daily in the interdisciplinary team meeting.
She said the forms were then distributed to the correct department manager to begin the investigation. She said the department manager was responsible for ensuring the grievance was resolved with the resident. She said the grievance was then given to the nursing home administrator (NHA) for approval.
The SSA said Resident #30's grievance regarding missing items was given to the laundry manager for further investigation. She said the facility should have searched for the missing clothing items and if they were unable to be located the facility should have replaced the items.
The activities director (AD) and the interim nursing home administrator (INHA) were interviewed on 7/21/22 at 2:23 p.m.
The AD said a resident council meeting was held monthly. He said if concerns were brought up in the meeting, he would write the concern on a grievance form immediately and give it to the correct department manager.
The AD said the department manager was responsible for resolving the grievance.
The AD said he was responsible for helping the residents lead the minutes and taking notes. He said at times this was overwhelming, which may caused him to have missed writing a concern form for Resident #21's missing money. He said he would immediately write a grievance form and follow up with the BOM to resolve the resident's concern.
The INHA was interviewed on 7/21/22 at 4:25 p.m. She said residents, families or staff were able to fill out grievance forms. She said the forms are then given to the social services department. She said the social services department should keep a log of all grievances filed at the facility.
The INHA said the social services department then distributed the grievance to the correct department for investigation.
The INHA said the department manager was responsible for ensuring the grievance was resolved with the resident. She said the department manager should obtain a signature of the residents approval, if able.
The INHA said the facility should have searched the entire facility and the laundry room to locate Resident #30's missing items.
The INHA said the AD had filled a grievance form for Resident #21's missing money and had given it to the BOM for investigation on 7/21/22 during the survey process.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, and record review, the facility failed to take steps to protect one (#38) of three residents ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, and record review, the facility failed to take steps to protect one (#38) of three residents out of 47 sample residents.
Specifically, the facility failed to ensure Resident #38 was free from physical abuse from Resident #45, on two occasions, when Resident #45 acted with physical aggression towards Resident #38.
Findings include:
I. Facility policy and procedure
The Abuse policy and procedure, undated, was provided by the interim nursing home administrator (INHA) on 7/18/22 at 10:00 a.m It revealed, in pertinent part, It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property.
Abuse means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse also includes deprivation by an individual, including a caretaker , of goods or services that are necessary to attain or maintain physical, mental and psychosocial well-being. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse and mental abuse including abuse faciliaed or enabled through the use of technology.
Physical abuse includes, but is not limited to hitting, slapping, punching, biting and kicking. It also includes controlling behavior through corporal punishment.
Employee training: training topics will include: prohibiting and preventing all forms of abuse, neglect, misappropriation of resident property and exploitation; identifying what constitutes abuse, neglect, exploitation, and misappropriation of resident property; recognizing signs of abuse, neglect, exploitation and misappropriation of resident property, such as physical or psychosocial indicators; reporting process for abuse, meglect, exploitation and misappropriation of resident property, including injuries of unknown sources; and, understanding behavioral symptoms of residents that may increase the risk of abuse and neglect such as: aggressive and/or catastrophic reactions of residents, wandering or elopement-type behaviors, resistance to care, outburst or yelling out and difficulty in adjusting to new routines or staff.
II. Incident of physical abuse between Resident #38 and Resident #45 on 3/12/22
The 3/12/22 nursing progress note documented in Resident #38's medical record indicated the nurse was in the lobby of the facility and heard yelling from the dining room. Upon walking into the dining room the nurse observed Resident #45 shaking Resident #38's wheelchair and pushing Resident #38 around. The nurse told Resident #45 to stop and he did. Resident #38 did not sustain injury upon assessment. The progress note documented the resident's were separated and placed on 15 minute checks.
A review of Resident #38's medical record indicates Resident #38 was monitored for 72 hours after the incident.
The 3/12/22 nursing progress note documented in Resident #45's medical record indicated the licensed practical nurse (LPN) reported to the registered nurse (RN) on duty that Resident #45 had an altercation with another resident in the dining room. The resident was given an as needed anxiety pill and the residents were separated.
The 3/15/22 nursing progress note documented, NHA (nursing home administrator) interviewed resident (but did not identify which resident) who stated he was not going to run the other resident into the wall but was going to move him to the other side of the building because he was staring at him and would not stop.
-The 3/15/22 progress note (see above) was documented in Resident #38's medical record, but implied the NHA spoke with Resident #45 who was the resident who was acting aggressively. The NHA who documented the 3/15/22 progress note was no longer employed at the facility and the note could not be clarified.
The abuse investigation documented LPN #6 observed Resident #45 grabbing and shaking Resident #38's wheelchair in the dining room. The residents were immediately separated and placed on 15 minute safety checks. The victim was assessed and did not sustain an injury.
The investigation documented nine residents and 10 staff members were interviewed. The residents did not feel threatened or unsafe with Resident #45. The facility did not substantiate the incident.
-However, physical abuse occured due to Resident #45 grabbing Resident #38's wheelchair and shaking the resident. Resident #45 willfully grabbed Resident #38's wheelchair and began shaking it.
III. Incident of physical abuse between Resident #38 and Resident #45 on 4/7/22
The 4/7/22 nursing progress note documented in Resident #38's medical record indicated Resident #38 was sitting in the dining room. Resident #45 entered the dining room and called Resident #38 an inappropriate name. Resident #38 stood up and Resident #45 began hitting Resident #38 with a closed fist in the chest and arms.
A review of Resident #38's medical record indicates Resident #38 was monitored for 72 hours after the incident.
The 4/7/22 nursing progress note documented in Resident #45's medical record indicated Resident #45 was sitting in the dining room when Resident #38 entered the dining room. The nursing progress note documented Resident #45 told Resident #38 to not look at him. Resident #45 then stood up and punched Resident #38. The physician, police, and resident's family were notified of the situation. Resident #45's physician ordered the resident to be sent to the hospital for a medication evaluation.
The 4/8/22 interdisciplinary (IDT) meeting note documented Resident #45 was reviewed for his acts of physical aggression towards Resident #38. The note revealed the residents were immediately separated by staff. Resident #45 was sent to the emergency department for a psychiatric evaluation. Additional interventions included keeping Resident #38 and Resident #45 separated during meals, activities and smoking breaks.
The 4/7/22 abuse investigation documented housekeeper (HSKP) #1 witnessed Resident #38 entering the dining room when Resident #45 said he did not like the way Resident #38 was looking at him and struck Resident #38 in the chest. The investigation documented Resident #38 reported he did not say anything to Resident #45 when he began hitting him in the chest. Resident #38 denied pain or fear from Resident #45.
The investigation documented 10 residents were interviewed and did not fear Resident #45 or have any altercations with the resident. Eleven staff members were interviewed and each of the staff said all abuse or suspected abuse should be reported to the abuse coordinator immediately. The investigation documented the allegation of abuse was not substantiated as Resident #38 did not sustain injury.
-However, physical abuse occured due to Resident #45 willful and not accidental action of punching Resident #38 in the chest.
IV. Resident #38
A. Resident status
Resident #38, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included delusional disorders, diabetes mellitus type two, amputation of left foot, chronic kidney disease, disorder of adult personality and behavior and amputation of right foot.
The 5/11/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) with a score of 13 out of 15. He required supervision assistance with bed mobility, transfers, dressing, locomotion, personal hygiene, eating and extensive assistance of one person for toileting. The MDS documented that the resident used a wheelchair as a mobility device.
The MDS indicated the resident displayed behavioral symptoms not directed at others everyday during the assessment period and the resident did not wander.
B. Record review
The behavior care plan, initiated on 12/1/21, documented Resident #38 was verbally aggressive with other residents in the facility. The care plan documented Resident #38 and another resident actively sought each other out and had a history of verbal arguments. Resident #38 and the other resident intentionally antagonized each other. The interventions included: redirecting Resident #38 when he becomes verbally aggressive, encouraging the resident to go to his room when he became verbally aggressive, serpearting Resident #38 from another resident if they are in an activity together and educating the resident on removing himself from these situations.
-The care plan failed to identify the resident, Resident #38 had a history of verbal altercations with.
IV. Resident #45
A. Resident status
Resident #45, under the age of 65, was admitted on [DATE]. According to the July 2022 CPO, diagnoses included history of traumatic brain injury, schizophrenia, history of alcohol abuse, dementia with behavioral disturbances, anxiety and restlessness with agitation.
The 5/22/22 MDS assessment revealed the resident had moderate cognitive impairment with a BIMS with a score of 11 out of 15. He required supervision with all activities of daily living (ADL). The MDS documented that the resident did not use an assistive device when ambulating.
The MDS indicated the resident exhibited verbal behavioral symptoms such as threatening others, screaming at others and cursing at others one to three days during the assessment period. It indicated the resident exhibited behavioral symptoms not directed towards others such as hitting everyday during the assessment period.
B. Record review
The behavior care plan, initiated on 3/17/22, documented that the resident tended to gravitate towards another male resident. The two residents would antagonize each other intentionally. The interventions included: encouraging the residents to sit apart when attending activities together and separating the residents when they agitated one another.
Another behavior care plan, initiated on 11/4/2020 and revised on 3/25/22, documented the resident had a diagnosis of a traumatic brain injury and schizophrenia which can cause behaviors such as: pacing the hallways, cursing, slamming doors, yelling out, verbal/physical aggression, requesting to call his family, and pushing other residents in wheelchairs. The interventions included: approaching the resident in a calm manner, offering reassurance, attempting to engage the resident in activities throughout the day, smiling when approaching the resident, not asking ' why ' questions, meeting needs as able, removing the resident from the room as necessary, staying with the resident until he is calm, offering to call his family, separating the resident from Resident #38
V. Staff interviews
Certified nurse aide (CNA) #12 was interviewed on 7/21/22 at 11:14 a.m. The CNAsaid she was not aware that Resident #45 had physical or verbal outbursts towards other residents. She said she had not been notified that Resident #45 and Resident #38 needed to be separated at all times.
LPN #1 was interviewed on 7/21/22 at 1:33 p.m. She said Resident #45 had a history of physical outbursts towards Resident #38.
LPN #1 said Resident #38 and Resident #46 antagonize each other. LPN #1 said Resident #38 was easily redirected with snacks, water or television.
The INHA was interviewed on 7/21/22 at 5:15 p.m. She said the incidents on 3/12/22 and 4/7/22 between Resident #38 and Resident #45 were physical abuse. She said an injury did not need to be sustained for physical abuse to have occurred.
The INHA said all staff should be aware of the history between Resident #38 and Resident #45. She said she would begin education with the staff immediately.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0655
(Tag F0655)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop an acute/baseline care plan for one (#43) reviewed for bas...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop an acute/baseline care plan for one (#43) reviewed for baseline care plans out of 47 sample residents.
Specifically, the facility failed to ensure resident involvement in the development, review and provide a copy to Resident #43 of the baseline care plan.
Cross reference F553: the facility failed to invite and conduct care conferences.
Findings include:
I. Facility policy and procedure
The Care Planning-Resident Participation policy and procedure, undated, was provided by the nursing home administrator (NHA) on 7/21/22 at 1:33 p.m.
It revealed, in pertinent part, This facility supports the resident's right to be informed of, and participate in, his or her care planning and treatment (implementation of care).
The facility will inform the resident, in a language he or she can understand, of his or her rights regarding planning and implementing care, including the right to be informed of his or her total health status.
The facility will discuss the plan of care with the resident and/or representative at regularly scheduled care plan conferences, and allow them to see the care plan, initially, at routine intervals, and after significant changes. The facility will make an effort to schedule the conference at the best time of the day for the resident/resident's representative. The facility will obtain a signature from the resident and/or resident representative after discussion or viewing of the care plan.
If the participation of the resident and/or resident representative is determined not practicable for the development of the resident's care plan, an explanation will be documented in the resident's medical record.
II. Resident #43 status
Resident #43, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included fusion of the spine, spinal stenosis and depression.
The 7/5/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. He required supervision with all activities of daily living.
A. Resident interview
Resident #43 was interviewed on 7/18/22 at 5:01 p.m. He said he had not had a care conference since he was admitted to the facility. He said he did not have any involvement in developing his plan of care and it was not reviewed with him. He said he had not received a copy of his baseline care plan or comprehensive plan of care.
B. Record review
The 3/31/22 baseline care plan and summary documented the resident's level of care when he was admitted to the facility. On the care plan summary section, the documentation which indicated the resident received a copy of the baseline care plan and it had been reviewed with the resident was left blank for both the resident and resident's responsible party.
-The facility was unable to provide documentation, during the survey process from 7/18/22 to 7/21/22, the resident had been involved in the development of the baseline or comprehensive plan of care or had been provided a copy.
IV. Staff interviews
The MDS coordinator was interviewed on 7/20/22 at 5:50 p.m. She said baseline care plans were initiated by the unit manager when a resident was admitted to the facility. She said the baseline care plan was developed within the first 48 hours of the resident's admission to the facility and was reviewed with the resident and/or responsible party during the 72 hour post admission care conference.
She said the resident and/or responsible party should be involved in the development of the baseline care plan and should be provided a copy once it was developed. She said it should be signed by the resident and/or responsible party and uploaded into the resident's electronic medical record.
The assistant director of nursing (ADON) was interviewed on 7/21/22 at 11:37 a.m. She said the director of nursing (DON) had recently been hired and had started that week at the facility. She said the admitting nurse was responsible for initiating the baseline care plan. She said the baseline care plan should be reviewed with the resident and/or responsible party during the 72 post admission care conference. She said the resident and the responsible party should be given a copy of the baseline care plan.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0676
(Tag F0676)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations and record review, the facility failed to ensure two (#48 and #59) of eight residents reviewed...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations and record review, the facility failed to ensure two (#48 and #59) of eight residents reviewed for activities of daily living of 47 sample residents were provided appropriate treatment and services to maintain or improve their abilities.
Specifically, the facility failed to ensure Resident #48 and Resident #59 received regular bathing in accordance with their plan of care.
Cross reference F677: the facility failed to ensure bathing was provided to dependent residents in accordance with their plan of care.
Findings include:
I. Facility policy and procedure
The Resident Showers policy and procedure, undated, was provided by the nursing home administrator on 7/21/22 at 2:00 p.m.
It revealed, in pertinent part, It is the practice of this facility to assist residents with bathing to maintain proper hygiene, stimulate circulation and help prevent skin issues as per current standards of practice.
Residents will be provided showers as per request or as per facility schedule protocols and based upon resident safety.
II. Resident #48 status
Resident #48, age [AGE], was admitted on [DATE]. According to the July 2020 computerized physician orders (CPO), the diagnoses included unspecified dementia without behavioral disturbance, anxiety and major depressive disorder.
The 6/1/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. She required limited assistance of one person with bed mobility and personal hygiene and extensive assistance of one person with transfers, dressing and toileting.
It indicated the resident was totally dependent upon staff with bathing.
A. Resident interview and observations
Resident #48 was interviewed on 7/19/22 at 9:03 a.m. She said she did not get showers very often. She said with the heat in the facility, she sweated every day and she could smell herself. She said she felt gross. She said she was supposed to get a shower three times per week, but staff would often tell her they did not have time to provide her a shower.
The resident's hair appeared wet at the root and the resident had perspiration on the forehead. The resident smelled of a strong body odor.
B. Record review
The activities of daily living (ADL), initiated on 3/10/2020, documented the resident had an ADL self-care deficit related to impaired balance, limited mobility, epilepsy and falls. The interventions included the resident preferred showers on Tuesday and Friday in the late afternoon, encouraging active participation in tasks and providing effective pain management prior to ADL activities.
It indicated the resident required extensive assistance of one staff member with showering.
The March 2022 ADL documentation revealed the resident was scheduled to receive a shower on Wednesday and Saturday evening. It indicated the resident received a shower on 3/12/22, 3/23/22, 3/26/22 and 3/30/22 and refused on 3/5/22 and 3/9/22.
-The facility failed to provide a shower to the resident on three out of nine occasions.
The April 2022 ADL documentation revealed the resident received a shower on 4/20/22 and refused on 4/9/22, 4/23/22 and 4/30/22.
-The facility failed to provide a shower on five out of nine occasions.
The May 2022 ADL documentation revealed the resident received a shower on 5/7/22, 5/18/22, 5/28/22 and refused on 5/4/22 and 5/14/22.
-The facility failed to provide a shower on two out of eight occasions.
The June 2022 ADL documentation revealed the resident received a shower on 6/1/22, 6/25/22, 6/29/22 and refused on 6/8/22 and 6/11/22.
-The facility failed to provide a shower on four out of nine occasions.
The July 2022 ADL documentation revealed the resident received a shower on 7/2/22.
-The facility failed to provide a shower on three out of four occasions.
II. Resident #59 status
Resident #59, age [AGE], was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included malignant neoplasm of the lung and type two diabetes.
The 6/10/22 MDS assessment revealed the resident had mild cognitive impairment with a brief interview for mental status score of 11 out of 15. He required extensive assistance of one person with transfers, dressing, toileting and personal hygiene.
He required physical assistance with bathing.
A. Resident interview
Resident #59 was interviewed on 7/18/22 at 4:47 p.m. He said he did not receive a shower every week. He said he received a shower maybe once every two weeks. He said he was sweaty from the heat in the facility.
B. Record review
The ADL care plan, initiated on 4/7/22, documented the resident had an ADL self-care performance deficit related to weakness. The interventions included encouraging the resident to be an active participant in tasks, ensuring effective pain management prior to ADL activities, gathering and providing needed supplies and providing cueing with tasks as needed.
The April 2022 ADL documentation revealed the resident was scheduled to receive a shower on Wednesday and Saturday. It indicated the resident received a shower on 4/27/22 and refused a shower on 4/9/22, 4/13/22, 4/20/22 and 4/23/22.
-The facility failed to provide the resident a shower on four out of nine occasions.
The May 2022 ADL documentation revealed the resident received a shower on 5/4/22 and refused a shower on 5/14/22 and 5/28/22.
-The facility failed to provide the resident a shower on five out of eight occasions.
The June 2022 ADL documentation revealed the resident received a shower on 6/11/22, 6/15/22, 6/18/22, 6/25/22 and 6/29/22.
-The facility failed to provide a shower on four out of nine occasions.
The July 2022 ADL documentation revealed the resident received a shower on 7/16/22 and refused on 7/9/22.
-The facility failed to provide a shower on three out of five occasions.
III. Staff interviews
Certified nurse aide (CNA) #3 was interviewed on 7/21/22 at 10:40 a.m. She said showers were provided to residents based on the shower schedule. She said it was hard to give residents showers or baths because of how busy the CNAs were throughout the day. She said showers and baths were not being provided as they should.
She said showers and baths were documented in the point of care (POC) electronic record for each resident.
She said there were not enough CNAs scheduled to be able to provide showers to residents every day. She said the CNAs would attempt to give them a shower on another day, but that did not always happen.
The assistant director of nursing (ADON) was interviewed on 7/21/22 at 3:10 p.m. She said the CNAs were responsible to provide showers to residents according to the shower schedule. She said the shower schedule was developed based on resident preferences.
She said she was aware the facility staff were not giving showers according to the shower schedule. She said sometimes showers were missing on the day shift, however the night shift would try and catch it. She said she did not know if the showers were being completed.
The NHA was interviewed on 7/21/22 at 4:15 p.m. She said she was aware based on the documentation that Residents #48 and #59 had not received showers according to their schedule.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#21 and #8) of five residents with limit...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#21 and #8) of five residents with limited range of motion received appropriate treatment and services out of 47 sample residents.
Specifically, the facility failed to:
-Ensure Resident #21 received services to help prevent progression of a contracture to his left upper extremity; and,
-Ensure Resident #8 received passive stretching to maintain range of motion in his contracted upper extremity.
Findings include:
I. Facility policy and procedure
The Prevention of Decline in Range of Motion policy and procedure, undated, was provided by the interim nursing home administrator (INHA) on 7/21/22 at 1:33 p.m. it revealed, in pertinent part, Residents who enter the facility without limited range of motion will not experience a reduction in range of motion unless the resident's clinical condition demonstrated that a reduction in range of motion is unavoidable.
Range of motion means the full movement potential of a joint.
The facility in collaboration with the medical director, director of nurses and as appropriate, physical/occupational consultant shall establish and utilize a systematic approach for prevention of decline in range of motion, including the assessment, appropriate care planning and preventative care.
Residents who exhibit limitations in range of motion, initially and thereafter, will be referred to the therapy department for a focused assessment of range of motion.
Based on the comprehensive assessment, the facility will provide interventions, exercises and/or therapy to maintain or improve range of motion.
II. Resident #21
A. Resident status
Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain.
The 4/20/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) with a score of 13 out of 15. He required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene.
The MDS indicated the resident was not receiving restorative nursing services. It indicated the resident was receiving physical therapy and had a functional limited range of motion to his upper and lower body.
B. Observations and resident interview
Resident #21 was interviewed on 7/19/22 at 9:09 a.m. He said he had a stroke a couple years ago that affected his left side. The resident's left arm was resting on his chest. His fingers were slightly curled towards the palm of his hands. Resident #21 said his left arm and foot were contracted after his stroke.
Resident #21 said restorative nursing worked with his foot and completed range of motion exercises several times a week. He said the restorative therapy was very helpful and alleviated minor pain to his foot. Resident #21 said he desired the facility to put him on a similar program, but for his arm. He said the facility had not offered any restorative care or therapy to his left upper extremity.
C. Record review
The activities of daily living (ADL) care plan, initiated on 2/14/19, documented Resident #21 had an ADL self-care performance deficit related to dementia, left sided weakness following a stroke, limited range of motion and history of a stroke. The inventions included: providing a boot to the resident's left foot that was contracted, placing a splint to the resident's left lower extremity prior to transfers, providing a transfer pole next to the resident's bed, placing the residents call light clipped to his shirt, encouraging active participate in tasks, ensuring effective pain management prior to ADL activities, gathering all supplies prior to completing care and providing cueing with tasks as needed. The care plan specified the resident needed one to two person extensive assistance with bed mobility and toileting. The resident needed extensive assistance of one person for dressing and transfers.
The hemiplegia (stroke) care plan, initiated on 2/14/19, documented Resident #21 had a history of a stroke. The interventions included: discussing with the resident regarding his diagnosis, administering medications as ordered, obtaining lab work as ordered and providing pain management as needed.
Another hemiplegia care plan, initiated on 2/14/29, documented Resident #21 had a history of a stroke that affected his left side. The interventions included: administering medications as ordered, observing the resident for signs or symptoms of depression and observing the resident for signs of dysphagia (difficulty swallowing).
The 7/21/22 occupational therapy (OT) notes documented Resident #21 was evaluated by the occupational therapist. The note documented the resident had increased muscle tone in the left affected upper extremity, had a new flexion contracture of the hand and wrist, and reported pain to the left upper extremity. The occupational therapist recommended a splint to the left upper extremity and passive range of motion training to decrease the progression of the resident's contracture to his left upper extremity and prevent skin breakdown. The OT note documented the resident was at his baseline with all ADL tasks.
-The OT completed an evaluation on 7/21/22, during the survey process.
D. Staff interviews
The director of rehabilitation (DOR) and physical therapist (PT) were interviewed on 7/21/22 at 10:53 a.m.
The DOR said Resident #21 had not been evaluated by OT in over a year. The DOR said Resident #21 was on physical therapy caseload from 4/14/22 to 5/13/22.
The PT said when he evaluated Resident #21 in April 2022 he noticed the resident's left arm was in a sling-like position and his fingers were flexed towards his palm. The PT said he did not evaluate the resident for contracture management.
The DOR said nursing could report changes in contractures to the therapy department via a Hey Therapy tool. He said the staff utilized this tool to notify the therapy department of any changes to the residents.
The DOR said he would have the OT evaluate the resident immediately for any changes to the resident's contracture to his left upper extremity (see OT progress note above).
Licensed practical nurse (LPN) #1 was interviewed on 7/21/22 at 1:33 p.m. She said Resident #21 did not report pain to his left upper extremity. LPN #1 said when she assessed Resident #21 for pain, he reported pain to his back and legs.
III. Resident #8
A. Resident status
Resident #8, under 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included cerebral infarction (stroke), muscle weakness, difficulty walking, and falls.
The 7/2/22 minimum data set (MDS) assessment indicated the resident was unable to complete the brief interview for mental status assessment. It indicated the resident had both short and long term memory problems and his cognitive skills for daily decision making were severely imparied. It indicated the resident required extensive assistance with bed mobility, transfers, dressing, toileting, and personal hygiene. The resident required supervision for locomotion on and off the unit and eating. It indicated the resident had functional limitations in range of motion on one side for both upper and lower extremities. It indicated the resident used a wheelchair for mobility. It indicated the resident had not had restorative therapy for active or passive range of motion or split use over the past seven days.
B. Observations
Resident #8 was observed from 7/18/22-7/21/22. He was observed in his wheelchair. His right arm appeared contracted and no splints or braces were observed. His right foot appeared contracted and no splints or braces were observed and he did not wear shoes. He used just his left foot to propel his chair throughout the facility.
C. Record review
The activities of daily living (ADL) care plan, revised 10/1/21, indicated Resident #8 had an ADL self-care performance deficit. An intervention on this care plan included passive stretching to right upper extremity for 15 minutes daily.
The July 2022 CPO revealed the following:
Nurse to ensure passive stretching is completed to patient's right upper extremity by resident care specialist every shift, ordered 9/29/21.
The treatment administration record for July 2022 indicated this order was completed daily from 7/1/22-7/20/22.
-Based off interviews with facility staff (see below), there was no indication of who was completing this daily.
D. Staff interviews
CNA #7 was interviewed on 7/20/22 at 2:45 p.m. He said he would do stretching with Resident #8 once in a while. He said he thought a physical or occupational therapist came to work with him.
CNA #8 was interviewed on 7/20/22 at 3:14 p.m. She said Resident #8 had contractures and would not allow splints. She said she thought a physical or occupational therapist came to do exercises with him.
The director of rehabilitation (DOR) was interviewed on 7/20/22 at 4:27 p.m. He said Resident #8 was not currently on caseload for physical or occupational therapy. He said Resident #8 did not have a restorative plan.
The DOR was interviewed again on 7/20/22 at 5:08 p.m. He said occupational therapy had tried splints with the resident but was unsuccessful as the resident would not tolerate it. He said there was a general nursing order for passive range of motion to his right upper extremity.
CNA #9 was interviewed on 7/21/22 at 9:07 a.m. She said when she would assist Resident #8 to the shower she would try to help stretch his arm. She said there was no formal program for this, she just did it because he liked it. She said sometimes she would be too busy to complete it. She said she tried to stretch his foot as well.
The unit manager (UM) was interviewed on 7/21/22 at 9:35 a.m. She said Resident #8 had a contracture. She said there were orders for passive stretching to his right upper extremity. She said the CNAs should complete this and then the nurse would sign off that it was complete. She said she did not know if the resident had a contracture to lower extremity.
The assistant director of nursing (ADON) was interviewed on 7/21/22 at 12:47 p.m. She said if a resident had contractures, she would refer them to the therapy department and get evaluated by physical or occupational therapy. She said after therapy, the resident would be placed on a restorative program. She said she would expect a contracture management program for any resident with a contracture.
She said Resident #8 had contractures on both right upper and lower extremities. She said there was a nursing order for CNAs to complete passive stretching to the upper extremity but no program for the lower extremity. She said once the CNAs completed this passive stretching they would check it off on their task list. She said there was no current task for stretching under the CNA task list so it was unclear who completed it.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Tube Feeding
(Tag F0693)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff interviews, the facility failed to ensure residents with a feeding tube received ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff interviews, the facility failed to ensure residents with a feeding tube received appropriate treatment and services to prevent complications for one (#130) of one reviewed out of 47 sample residents.
Specifically, the facility failed to ensure Resident #130 received his tube feeding as ordered by the physician.
Findings include:
I. Facility policy and procedure
The Appropriate Use of Feeding Tubes policy and procedure, undated, was provided by the interim nursing home administrator (INHA) on 7/21/22 at 1:33 p.m. it revealed, in pertinent part, It is a policy of this facility to ensure that a resident maintains acceptable parameters of nutritional hydration status. Feeding tubes will be used only as necessary to address malnutrition and dehydration, or when the resident's clinical condition deems this intervention medically necessary.
II. Resident status
Resident #130, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included fecal impaction, gastrostomy status (feeding tube), dysphagia (difficulty swallowing), cognitive communication deficit, hyponatremia (low sodium) and severe protein-calorie malnutrition.
The 4/27/22 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental (BIMS) status score of 11 out of 15. He required extensive assistance of one person for bed mobility, transfers, dressing, eating, personal hygiene and total dependence of one person for toileting.
The MDS indicated the resident was 113 pounds (lbs) and was 69 inches (five foot nine inches). Also, the resident received greater than 50% of his nutrition and hydration via a feeding tube and had a diagnosis of malnutrition.
III. Observations and resident interview
On 7/20/22 at 2:39 p.m. the resident was lying in bed. A bag was hanging on the tube feeding pump and contained approximately 750 milliliters (ml), see interview below.
Resident #130 was interviewed on 7/21/22 at 10:05 a.m. He said he was unsure why the remainder of his feeding (300ml) was not administered. He said he was worried he did not receive all of his nutrition, which could inhibit him from his goal of gaining weight.
Resident #130 said he had requested the nurse on duty to pause the feeding, so he could participate in the supervised smoke break. He said he wanted the feeding restarted when he returned. He said the nurse had turned off the feeding and told him he was done with his feedings for the day.
IV. Record review
A. Comprehensive care plan-nutritional care plan focus
The hydration care plan, initiated on 7/18/22, documented the resident had a potential fluid deficit related to tube feedings. The interventions included: administering medications as ordered, educating the resident and family on the importance of fluid intake, notifying the physician of diarrhea, nausea and vomiting or increased urine output, observing vital signs, observing signs or symptoms of dehydration and obtaining labs as ordered.
The tube feeding care plan, initiated on 7/18/22, documented the resident required a percutaneous endoscopic gastrostomy (PEG) tube related to malnutrition. The interventions included: providing total assistance with the tube feeding and water flushes, checking for placement and gastric contents/residual volume per facility protocol, discussing with the resident and family regarding any concerts with the feeding tube, elevating the residents head 30-45 degrees during feedings and one hour after feedings to prevent aspiration, observing for signs or symptoms of aspiration, shortness of breath, or tube malfunctions, obtaining labs as ordered and the registered dietitian (RD) to monitor as needed.
The nutritional risk care plan, initiated on 4/25/22 and revised on 5/25/22, documented the resident was at nutritional risk related to need for enteral (tube feedings) feedings as a main source of nutrition, need for a mechanically altered diet and a prior medical history of chronic obstructive pulmonary disease (difficulty breathing), hypertension (high blood pressure), heart disease, atrial fibrillation (abnormal beatings of the heart), peptic ulcer, severe protein-calorie malnutrition and chronic gastritis (inflammation of the stomach). The interventions included: discussing with the resident regarding weight gain, providing enteral feedings as ordered, monitoring for signs or symptoms of dysphagia (swallowing difficulties), monitoring for signs and symptoms of malnutrition, obtaining labs as ordered, therapy to screen as needed for adaptive equipment at meals, providing the diet as ordered and for the (RD) to evaluate as needed.
B. Tube feeding orders
The July 2022 CPO documented the following physician order:
-Two times a day as the resident's main source of nutrition via J-tube (junostomy, enters the jejunum middle portion of the intestine), starting at 6:00 a.m. and ending at 9:00 a.m. or until TV (total volume), infused. Twocal HN (high calorie tube feeding formula) at 75 ml per hour for 15 hours. This provides 2000 calories, 83.5 grams protein and 700 ml water per day.
-Ordered on 7/19/2022 and discontinued on 7/21/22 (see interview below for change in physician order).
-One time per day for main source of nutrition via J-tube, starting at 6:00 p.m. and run until total volume is infused (1000 ml in 24 hours). The resident may pause and resume enteral feeds at request until total volume infused-ordered 7/21/22.
C. Nutritional assessments and progress notes
The 6/27/22 nutrition progress note documented the RD discussed Resident #130's care with the physician assistant (PA). The resident did not want to enroll in hospice service and the PA requested the tube feeding to be changed to promote weight gain per the residents preference. The RD recommended changing the formula to TwoCal HN (tube feeding formula) to provide additional calories to promote weight gain. The new order read: to provide TwoCal HN at 70 ml per hour for 15 hours or until the total volume of 1000 ml was completed. This order provided 2000 calories, 83.5 grams of protein and 700 ml of water. The resident was to continue receiving water flushes of 100 ml every six hours for a total of 400 ml. The new formula provided 107-125% of the resident estimated nutrition needs to promote weight gain to his goal of a body mass index (BMI, a measure of body fat based on height and weight) of 23-27. His current BMI was 17.1, indicating underweight.
The 7/17/22 change in condition note documented the resident was being evaluated for constipation or impaction (hard stool stuck in the bowels). The physician recommended for the resident to be sent to the hospital for further evaluation.
The 7/18/22 nutrition note documented the resident returned from the emergency department with a diagnosis of constipation and dehydration. The RD recommended increasing the water flushes to 100 ml every four hours and to monitor labs for changes in hydration status. The RD discussed the recommendation of fluid increase with the PA.
The 7/18/22 nursing note documented the nurse was administering pain medications and the resident's j-tube had a strong odor of bowel movement. The nurse practitioner ordered the resident to be sent to the emergency room for further evaluation.
The 7/18/22 nursing note documented the nurse contacted the physician to clarify the tube feeding order. The physician ordered the tube feeding to be held until the morning on 7/19/22.
The 7/19/22 nursing progress note documented at 9:40 a.m., Resident #130 had altered lab values. The PA was notified of the altered lab values and stated she would evaluate the resident when she visited the facility later that day.
The 7/19/22 nursing progress note documented at 4:22 p.m., Resident #130 was lying in bed. The facility was awaiting results of the ordered KUB (x-ray of the abdomen). The PA said the tube feeding was to be resumed that evening.
The 7/19/22 nursing progress note documented at 6:43 p.m., the NP was notified of the x-ray results of Resident #130's abdomen. There were no new orders obtained.
The 7/20/22 nursing progress note documented at 8:37 a.m., the night nurse reported to the day nurse that the resident was attempting to pull out the feeding, so she stopped the feeding.
The 7/21/22 nutrition progress note documented at 11:52 p.m. the RD discussed the resident with the interdisciplinary team (IDT) and clarified the tube feeding order. The order was: Twocal HN at a rate of 70 ml per hour, start time of 6:00 p.m. and will run for 24 hours or until the 1000 ml volume was infused. The resident was able to request the tube feeding to be paused as desired.
The 7/21/22 nutrition progress note documented at 11:57 a.m., the tube feeding order was clarified. The order should read to begin the tube feeding at 6:00 p.m. every evening. The resident was able to request the tube feeding to be paused for smoking breaks and be reconnected until the total volume of 1000 ml was infused. The progress note documented the resident was to offer an additional 70 ml of formula today (see interview and observations).
C. Resident weights
A review of the resident's medical record revealed the resident's weights were stable with minor fluctuations since admission on [DATE].
V. Staff interviews
Registered nurse (RN) #2 was interviewed on 7/20/22 at 5:54 p.m. She said Resident #130 received tube feeding starting at 6:00 p.m. and ran continuously overnight at a rate of 70 ml per hour for 15 hours or until the formula was infused.
RN #2 said her shift started at 2:00 p.m. on 7/20/22. She said the resident still had approximately 750 ml of the previous nights formula hanging in his room. She said the day shift did not report to her why the feeding was not provided. She said she disposed of the formula and the resident did not receive it.
Licensed practical nurse (LPN) #3 was interviewed on 7/21/22 at 10:07 a.m. She said she had stopped Resident #120's tube feeding around 8:00 a.m. She said the resident requested to smoke, so she turned off the feeding and did not reconnect the tubing when the resident returned.
LPN #3 said she was able to stop the tube feeding an hour early and it would not be detrimental to the residents' care.
LPN #3 said the order read to administer the formula at a rate of 70 ml per hour starting at 6:00 p.m. and ending at 9:00 a.m. or until the total volume of formula had been administered. She said the physician's order said to start the resident's feedings at 6:00 p.m.
LPN #3 said the resident was not going to receive the 300 ml of formula or 900 ml of water that remained in the resident's room, since the physician's order read to start the feeding at 6:00 p.m.
The INHA was interviewed on 7/21/22 at 10:12 a.m. She said the resident should have received the total volume of formula. She said she would speak with LPN #3 regarding the tube feeding orders.
The RD was interviewed on 7/21/22 at 10:29 a.m. She said Resident #130 admitted to the facility with a j-tube. The RD said she had recently collaborated with the PA to change the resident's formula to a higher calorie formula to promote weight gain. She said the resident had minor weight fluctuations since he was admitted to the facility in April 2022, but had not had any significant weight changes.
The RD said the resident had recently been sent to the hospital for constipation. She said she increased the resident's water flushes upon return to the facility to prevent further constipation.
The RD said the PA had ordered the feedings to be held the night of 7/18/22 into the morning of 7/19/22.
The RD said she would expect the nurse to hold the tube feeding if the resident was complaining of constipation or requested the feeding to be stopped, but was unsure why it was held due to the resident playing with the tubing.
The RD said if the resident did not receive the total volume of formula, it could prevent him from gaining weight or could potentially lead to weight loss.
Regional clinical resource (RCR) #1 was interviewed on 7/21/22 at 11:34 a.m. He said the resident original tube feeding order was extremely confusing. He said the resident should have received 1000 ml of the formula, despite requesting to go smoking.
RCR #1 said he clarified the order to include that the resident was able to request the tube feeding to be paused to smoke, but to reconnect the feeding tube when the resident returned to receive 100% of his formula.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0726
(Tag F0726)
Could have caused harm · This affected 1 resident
Based on record review and interviews, the facility failed to ensure one out of three nurses were able to demonstrate skills and techniques necessary to care for residents' needs for one out of five n...
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Based on record review and interviews, the facility failed to ensure one out of three nurses were able to demonstrate skills and techniques necessary to care for residents' needs for one out of five nursing staff reviewed.
Specifically, the facility failed to ensure competencies were completed annually for licensed practical nurse (LPN) #3.
Findings include:
I. Record review
LPN #3's personnel record documented LPN #3 was hired by the corporation of the facility in 2013.
-A review of LPN #3 personnel record failed to have documentation that indicated LPN #3 had not completed an annual competency for 2021 or 2022, per the federal requirement.
II. Staff interviews
The interim nursing home administrator (INHA) was interviewed on 7/21/22 at 5:15 p.m. She said competencies for nursing staff should be conducted annually. She confirmed LPN #3's personnel record did not include documentation to indicate she had completed an annual competency for 2021 or yet in 2022.
III. Additional information
On 7/25/22 at 3:48 p.m., the INHA sent an email with a statement that said LPN #3 was hired in 2013 by the corporation and completed an annual competency, however, the facility failed to provide documentation of the competency being completed upon request during and after the survey process with an exit date of 7/21/22.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain an infection control and prevention program designed...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain an infection control and prevention program designed to provide a sanitary environment to help prevent the development and transmission of communicable diseases and infections in one out of three units.
Specifically, the facility failed to:
-Conduct proper hand hygiene when administering tube feed;
-Administer medications in a sanitary manner; and,
-Make sure oxygen tubing was clean prior to application.
Findings include:
I. Failure to conduct proper hand hygiene when administering a tube feed
A. Professional reference
According to the Centers for Disease and Prevention (CDC) Hand Hygiene in Healthcare Settings, last updated 1/31/2020, retrieved from https://www.cdc.gov/handhygiene/providers/index.html on 7/25/22, it included the following recommendations:
Multiple opportunities for hand hygiene may occur during a single care episode. Following are the clinical indications for hand hygiene: Use an alcohol-based hand sanitizer immediately before touching a patient, before performing an aseptic task (e.g., placing an indwelling device) or handling invasive medical devices, before moving from work on a soiled body site to a clean body site on the same patient, after touching a patient or the patient's immediate environment, after contact with blood, body fluids or contaminated surfaces, and immediately after glove removal. Wash with soap and water when hands are visibly soiled, after caring for a person with known or suspected infectious diarrhea, and after known or suspected exposure to spores.
When using alcohol-based hand sanitizer, put the product on hands and rub hands together. Cover all surfaces until hands feel dry. This should take around 20 seconds.
When cleaning hands with soap and water, wet hands first with water, apply the amount of product recommended by the manufacturer to your hands, and rub together vigorously for at least 15 seconds, covering all surfaces of the hands and fingers. Rinse your hands with water and use disposable towels to dry. Use a towel to turn off the faucet. Avoid using hot water, to prevent drying of skin. Other entities have recommended that cleaning your hands with soap and water should take around 20 seconds. Either time is acceptable. The focus should be on cleaning your hands at the right times.
B. Observations
During a continuous observation on 7/20/22 beginning at 5:54 p.m. and ended at 6:07 p.m. the following was observed:
-Registered nurse (RN) #2 gathered the necessary supplies to set up Resident #130's tube feeding. She sat the formula, tubing, gloves, water, and bags on the resident's bedside table.
-RN #2 touched her mask and then placed gloves on her hands without conducting hand hygiene.
-RN #2 checked the resident's bowel sounds.
-RN #2 sanitized the tip of the feeding tube.
-RN #2 then touched her mask and removed her gloves via the fingertips and placed the gloves on the bedside table. She went to the medication cart and reached into her pocket to get scissors. She returned to the bedside and donned the same pair of gloves she was previously wearing without performing hand hygiene.
-RN #2 then put 150 milliliters (ml) of water in a syringe and flushed the resident's feeding tube with water to check for patency.
-RN #2 then removed her gloves and went to the hallway to get a pitcher of water. She donned new gloves without performing hand hygiene.
-RN #2 began filling a bag used for tube feeding and hydration with 1000 ml of tube feeding formula and sealed the bag. She filled and sealed another bag with 1000 ml of water.
-RN #2 took off her gloves and put new gloves on new ones without performing hand hygiene. She said she needed to change her gloves, because she had touched a lot of things. She did not perform hand hygiene when changing her gloves.
-RN #2 then hung the bag of formula and the bag of water on the tube feeding pump. She connected the tubing.
-RN #2 then sanitized the tip of the resident's feeding tube again and connected the tube to the feeding tube machine.
-RN #2 gathered her trash and exited the room. She put new gloves on and did not perform hand hygiene.
C. Staff interviews
The assistant director of nursing (ADON) was interviewed on 7/21/22 at 3:07 p.m. The ADON said hand hygiene should be conducted before donning gloves and after doffing gloves. She said nursing staff should utilize hand washing sinks or alcohol based hand rubs to perform hand hygiene.
The ADON said staff should never reuse gloves. She said RN #2 should have disposed of her gloves, performed hand hygiene, gathered the item she forgot from the medication cart, performed hand hygiene and donned new gloves. II. Failures in medication administration and ensure resident oxygen tubing was clean
A. Observations
Licensed practical nurse (LPN) #3 was observed during medication administration on 7/21/22 at 8:15 a.m. She intended to put medication into a cup from the blister package, but the medication fell on the medication cart. She used a blister card edge and scooped the medication back into the cup and administered medication to the resident.
-LPN #3 should have discarded the contaminated medication, see interview with the director of nursing (DON) below.
At 8:21 a.m. LPN #3 entered resident room [ROOM NUMBER], she picked up oxygen tubing off the floor and applied it to the resident's face.
-LPN #3 should have replaced the oxygen tubing with a new one, see interview with DON below.
B. Staff interview
The DON was interviewed on 7/21/22 at 4:10 p.m. She said nurses were expected to clean techniques during medication administration. She said the medication that fell on the cart should have been disposed of and a new clean medication administered to the resident.
Regarding oxygen tubing, she said the oxygen tubing that touched the floor should be replaced as it was no longer clean.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0553
(Tag F0553)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents had a right to participate in the development and...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents had a right to participate in the development and implementation of their person-centered plan of care for seven (#43, #11, #48, #16, #59, #21 and #30) of eight out of 47 sample residents.
Specifically, the facility failed to invite and conduct regular care conferences to review the resident's plan of care with Resident #43, #11, #48, #16, #59, #21 and #30.
Findings include:
I. Facility policy and procedure
The Care Planning-Resident Participation policy and procedure, undated, was provided by the nursing home administrator (NHA) on 7/21/22 at 1:33 p.m.
It revealed, in pertinent part, This facility supports the resident's right to be informed of, and participate in, his or her care planning and treatment (implementation of care).
The facility will inform the resident, in a language he or she can understand, of his or her rights regarding planning and implementing care, including the right to be informed of his or her total health status.
The facility will discuss the plan of care with the resident and/or representative at regularly scheduled care plan conferences, and allow them to see the care plan, initially, at routine intervals, and after significant changes. The facility will make an effort to schedule the conference at the best time of the day for the resident/resident's representative. The facility will obtain a signature from the resident and/or resident representative after discussion or viewing of the care plan.
If the participation of the resident and/or resident representative is determined not practicable for the development of the resident's care plan, an explanation will be documented in the resident's medical record.
II. Failure to ensure the plan of care was reviewed with the resident and/or responsible party regularly
A. Resident #43 status
Resident #43, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included fusion of the spine, spinal stenosis and depression.
The 7/5/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. He required supervision with all activities of daily living.
1. Resident interview
Resident #43 was interviewed on 7/18/22 at 5:01 p.m. He said he did not know what a care conference was and had not had a care conference since he was admitted to the facility. He said he did not have any involvement in developing his plan of care and it was not reviewed with him.
2. Record review
-A review of the resident's medical record on 7/19/22 at 12:51 p.m. did not document in the progress notes that a care conference has occurred with the resident since his admission to the facility on 3/30/22.
B. Resident #11 status
Resident #11, younger than 65, was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included heart failure, failure to thrive and depression.
The 4/7/22 MDS assessment revealed the resident had mild cognitive impairment with a brief interview for mental status score of 11 out of 15. She required extensive assistance of one person with bed mobility, toileting, dressing and personal hygiene and extensive assistance of two people with transfers.
1. Resident interview
Resident #11 was interviewed on 7/18/22 at 12:27 p.m. She said she did not know the facility held meetings to review their plan of care. She said she had not had a care conference since she was admitted to the facility.
2. Record review
The 3/18/22 72 hour care conference documented the social worker and a nurse were in attendance to review the resident's plan of care.
-It did not indicate the resident and/or responsible party was in attendance or was invited to the care conference.
-A review of the resident's medical record on 7/19/22 at 2:00 p.m. did not reveal documentation any additional care conferences had been conducted or the resident and/or responsible party had been invited since the resident's
admission to the facility on 3/16/22.
C. Resident #48 status
Resident #48, age [AGE], was admitted on [DATE]. According to the July 2020 CPO, the diagnoses included unspecified dementia without behavioral disturbance, anxiety and major depressive disorder.
The 6/1/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. She required limited assistance of one person with bed mobility and personal hygiene and extensive assistance of one person with transfers, dressing and toileting.
1. Resident interview
Resident #48 was interviewed on 7/19/22 at 9:12 a.m. She said she had not been to a meeting to review her plan of care. She said every few months a staff member would come into her room and ask her the same questions over and over again, but had never had a meeting with the different departments at the facility.
2. Record review
A review of the resident's medical record on 7/19/22 at 10:30 a.m. did not reveal documentation that the resident and/or responsible party was invited or regular care conferences had been conducted to review the resident's plan of care.
-The facility was unable to provide documentation of regular care conferences during the survey process from 7/18/22 to 7/21/22.
D. Resident #16 status
Resident #16, younger than 65, was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included pain, type two diabetes and stage three chronic kidney disease.
The 4/19/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. She required extensive assistance of two people with bed mobility and extensive assistance of two people with dressing, toileting and personal hygiene. He required total dependence with transfers.
1. Resident interview
Resident #16 was interviewed on 7/18/22 at 12:27 p.m. She said she had a care conference when she was first admitted to the facility in January 2022, however had not had a meeting since. She said the facility had not reviewed her plan of care with her since that initial meeting.
2. Record review
The 1/31/22 care conference progress note documented the resident, the social services director (SSD), nursing and therapy attended a care conference to review the resident's plan of care. It indicated the resident's discharge plan was to return home.
-A review of the resident's medical record on 7/19/22 at 5:10 p.m. did not reveal documentation that the resident had been invited or participated in a care conference since her initial 72 hour post admission care conference.
-The facility was unable to provide documentation that regular care conferences had been conducted during the survey process from 7/18/22 to 7/21/22.
E. Resident #59 status
Resident #59, age [AGE], was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included malignant neoplasm of the lung and type two diabetes.
The 6/10/22 MDS assessment revealed the resident had mild cognitive impairment with a brief interview for mental status score of 11 out of 15. He required extensive assistance of one person with transfers, dressing, toileting and personal hygiene.
1. Resident interview
Resident #59 was interviewed on 7/18/22 at 4:57 p.m. He said he did not know what a care conference was and had not had a meeting to discuss his plan of care since he was admitted to the facility.
2. Record review
-A review of the resident's medical record on 7/18/22 at 5:45 p.m. did not reveal documentation the resident had been invited to, participated or the facility had conducted a care conference since the resident's admission to the facility in February 2022.
-During the survey process from 7/18/22 to 7/21/22, the facility was unable to provide documentation the resident had been invited to or provided a care conference since the resident's admission to the facility.
F. Resident #21 status
Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 computerized physician's orders (CPO), diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain.
The 4/20/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 13 out of 15. The resident required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene.
1. Resident interview
The resident was interviewed on 7/18/22 at 5:08 p.m. The resident said he had not been invited to a care conference to discuss his goals of care in a long time. He said he would like to discuss his care with the facility.
2. Record review
-A review of the resident's medical record revealed the facility had not conducted a care conference since 8/10/21.
G. Resident #30 status
Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included depression, diabetes mellitus type two, bipolar disorder and chronic pain syndrome.
The 5/4/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. The resident required supervision with all activities of daily living (ADL).
1. Resident interview
The resident was interviewed on 7/18/22 at 2:29 p.m The resident said that she had not been invited to a care conference meeting. She said she wanted to be involved in her plan of care to help determine her goals.
2. Record review
-A review of the resident's medical record revealed the facility conducted a care conference upon admission on [DATE], but failed to conduct quarterly care conferences.
III. Staff interviews
The social services assistant (SSA) and the regional social work consultant (RSWC) were interviewed on 7/20/22 at 5:15 p.m. The SSA said care conferences should be held every quarter and went along with the MDS assessment schedule. She said each resident and responsible party should be invited to the care conference. She said the care conferences were documented with the resident and resident representative signature.
She said there had been turnover in the social services department and the social services director was responsible for inviting the residents and responsible party to care conferences. She said they had been inviting residents by word of mouth, however in January, the former social services director was supposed to implement written invitations.
The RSWC said the facility had identified the facility was not conducting or inviting residents to care conferences regularly. She said they put a performance improvement plan (PIP) in place that was supposed to be completed by 5/31/22.
She said she was unaware the social services department had not made progress or completed the PIP as was documented.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to provide a comfortable and homelike environment for the residents on...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to provide a comfortable and homelike environment for the residents on eight out of eight hallways.
Specifically, the facility failed to ensure temperatures in the hallways and in resident rooms were in the safe range of 71 degrees F (Fahrenheit) and 81 degrees F.
Findings include:
I. Facility observations
A tour was conducted with the environmental services director (ESD) on 7/18/22 at 2:07 p.m. The following was observed throughout the facility:
-The lobby of the facility registered at 82.6 degrees F.
-The main dining room registered at 81.9 degrees F.
A. The [NAME] unit
-The hallway near room [ROOM NUMBER] registered 83.0 degrees F.
-room [ROOM NUMBER] registered at 83.1 degrees F.
-The hallway near room [ROOM NUMBER] registered at 81.2 degrees F.
-room [ROOM NUMBER] registered at 81.9 degrees F.
-The hallway near room [ROOM NUMBER] registered at 81.4 degrees F.
-room [ROOM NUMBER] registered at 82.9 degrees F.
-The hallway near room [ROOM NUMBER] registered 83.5 degrees F.
-room [ROOM NUMBER] was 83.9 degrees F.
B. The East unit
-The hallway near room [ROOM NUMBER] registered at 84.5 degrees F.
-room [ROOM NUMBER] registered at 87.6 degrees F.
-The hallway near room [ROOM NUMBER] registered at 85.3 degrees F.
-room [ROOM NUMBER] registered at 82.2 degrees F.
II. Resident interviews
Resident #43 and Resident #33 were interviewed on 7/18/22 at 5:03 p.m. Resident #43 said the heat in the facility and especially the rooms was hard to deal with.
Resident #33 said he only wore briefs during the day and night because it was too hot to wear clothing.
Resident #57 was interviewed on 7/18/22 at 11:10 a.m. She said it was very hot in her room and the fans just pushed around the hot air.
Resident #48 was interviewed on 7/19/22 at 9:13 a.m. She said it was hot and uncomfortable in her room. She said she felt like the residents did not matter to the facility management because the nurses got swamp coolers to cool down, but they were only given fans to move around the hot air. She said her and her roommate used to have a black standing fan, however the facility staff came into her room and removed it, saying the nurses needed another fan.
She said her and her roommate only had a box fan on the ground for their room. She said she was constantly sweaty throughout the day and night.
Resident #27 was interviewed on 7/19/22 at 12:16 p.m. She said it was constantly hot in the facility. She said the facility did not have air conditioning and did not use anything but fans for resident rooms. She said the heat was unbearable at times. She said she wore a hospital gown because that was the only thing that was bearable.
Resident #64 was interviewed on 7/18/22 at 12:33 p.m. He said he was very hot in his room. He said the facility did not have air conditioning. He said he had a fan for his room but it just moved the hot air around.
Resident #32 was interviewed on 7/18/22 at 2:03 p.m. He said it was hot in the facility and in his room. He said he had not been provided a fan from the facility for his room.
Resident #42 was interviewed on 7/18/22 at 12:58 p.m. He said it was hot in his room and throughout the facility. He said he had to keep his door open because it was too hot to keep it closed. He said the landscapers came really early in the morning to [NAME] the lawn, so keeping his window open at night and in the early morning to get the cool air was difficult because then he was woken up.
III. Staff interviews
The ESD was interviewed on 7/18/22 at 2:07 p.m. He said the facility did not have central air conditioning. He said the facility had swamp coolers on the roof that pushed cool air through the venting system in the main hallways. He said the resident rooms did not have vents.
He said each resident room had a fan to circulate the air. He said the safe range of temperatures throughout the facility should be between 72 to 82 degrees F. He said he was unaware the safe temperature range was 71 degrees F to 81 degrees F. He said he did temperature rounds weekly and was aware the facility was warm.
He confirmed eight out of eight hallways were above the safe temperature of 81 degrees F. He confirmed all resident rooms that were tested were above the safe temperature range.
He said the facility had two coolers that were kept in the hallways in an attempt to keep the hallways cool. He confirmed the coolers were not in place throughout the facility during the time of the environmental tour.
He said was not sure what else to do to keep the facility cool and within the safe range.
The NHA was interviewed on 7/18/22 at 3:30 p.m. She said she was aware the facility was warm, but was not aware the temperature was outside the safe range. She said she instructed the ESD to place the coolers in the hallways along with additional fans to move the cooler air down the hallways and encourage residents to keep their doors open to allow the cool air to enter their rooms.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #21
A. Resident status
Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the J...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #21
A. Resident status
Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 computerized physician's orders (CPO), diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain.
The 4/20/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) with a score of 13 out of 15. The residents required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene. It indicated the resident did not refuse care.
B. Observations and resident interview
On 7/18/22 at 11:02 a.m. Resident #21 was lying in his bed. His fingernails were extended past the tip of his finger and curved around the fingertips on both of his hands. There was black build-up underneath five of his fingernails. Resident #21 said he had requested an unidentified certified nurse aide (CNA) to trim his fingernails the last time he received a shower. He said the CNA told him she was not good at cutting fingernails and refused to cut them. He said he did not like his fingernails long.
On 7/21/22 at 2:40 p.m. Resident #21 was lying in his bed. He said staff had not cut his fingernails yet. His fingernails remained long and curved around the tip of his finger. Five of his fingernails remained with black build-up underneath them.
C. Record review
The activities of daily living (ADL) care plan, revised on 2/14/19, documented the resident had an ADL self-care performance deficit related to dementia, left sided weakness, limited range of motion, pain and history of a stroke. The interventions included, in pertinent part: encouraging active participation in tasks, gathering and providing needed supplies and ensuring effective pain management prior to ADL activities.
-The care plan failed to include interventions including nail care.
D. Staff interviews
Licensed practical nurse (LPN) #1 was interviewed on 7/21/22 at 3:58 p.m. She said certified nurse aides (CNA) were responsible for cutting the resident's nails on their assigned shower day.
She said any nursing staff member was able to cut nails as needed.
She said Resident #21's nails should have been trimmed before they began to curve around the tip of his finger.
The assistant director of nursing (ADON) was interviewed on 7/21/22 at 3:07 p.m. She said the CNAs were responsible for cutting the resident's fingernails, unless they were diabetic.
She said all residents should have their nails groomed to their preference and should not have black build-up underneath the nails.
She said when Resident #21 requested to have his nails trimmed on his shower day, the unidentified CNA should have trimmed his nails.
III. Resident #18
A. Resident status
Resident #18, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO) diagnoses included morbid obesity, muscle weakness, and abnormalities of gait and mobility.
The 4/27/22 minimum data set (MDS) assessment indicated the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. It indicated the resident required extensive, two plus person assistance for activities of daily living. It indicated the resident had skin tears but no other skin issues.
B. Resident interview
Resident #18 was interviewed on 7/18/22 at 11:14 a.m. The resident was in his room in bed at the time of the interview. He said he felt like the facility had low staffing and the result of that was he could not move from his bed to his power chair or get his brief changed in a timely manner. He said when he pushed his call light, a staff member might come in and say they needed to go get another staff member for assistance with a transfer or to change him and then never come back. He said there were times where he had to wait for his brief to be changed for three hours. He said his roommate, who had difficulty talking, would go into the hallway and yell for help. He said he was recently seen by the wound/skin doctor because he was having increased skin issues from sitting in a wet brief. He said he has had skin breakdown on his buttocks and he could feel that it was irritated. He said on a previous day he had taken a laxative and had a bowel movement around 7:00 a.m. He said his brief was not changed until 10:00 a.m.
He said he had spoken with the previous nursing home administrator and a plan was created so that he could be transferred to his power chair on a regular schedule but that the plan was never put into place. He said he was told this was because of low staff. He said he used the hoyer (mechanical lift) for transfers and a specific sling was ordered for him but it ripped a few weeks ago. He said there was no sling to use should he want to transfer using the hoyer. He said there was nothing to use to get him into his power chair and it drove him crazy.
C. Observations
Resident #18 was observed in his bed throughout the survey from 7/18/22 to 7/21/22. His power wheelchair was observed in his room with pillows and blankets piled onto it.
D. Record review
The skin care plan, revised 6/27/22, indicated the resident had an impairment to skin integrity. Interventions included weekly wound physician visits. The care plan did not include information regarding a skin issue on his buttocks.
-There was no care plan related to activities of daily living, transfers, bowel and bladder, or incontinence care.
A weekly skin assessment was completed on 7/15/22. The note indicated a new skin condition on peri area that was acquired at the facility with an onset date of 7/15/22. The skin condition was described as a small peri-anal tear. Treatment included zinc and barrier cream.
The wound physician completed a visit with the resident on 7/15/22. Notes from the visit indicated the resident had incontinence related dermatitis (skin irritation) described as a small peri-anal tear. Treatment included zinc and barrier cream.
The July 2022 CPO revealed the following:
-Apply barrier cream to peri area every incontinent episode and as needed every shift, ordered 4/21/22;
-monitor skin tear to right buttock for signs and symptoms of infection, notify physician of any changes, ordered 7/12/22; and,
-wound care to right buttock, cleanse with washcloth, pat dry, apply xeroform, and cover every shift, ordered 7/12/22.
A physician provider note was completed on 7/7/22. It indicated the resident requested to be seen to discuss getting strong enough to walk. The note indicated the resident was supposed to be getting into his wheelchair once a week. The note indicated due to the resident's weight he required multiple staff and hoyer to complete a transfer.
E. Staff interviews
Certified nurse aide (CNA) #7 was interviewed on 7/20/22 at 2:45 p.m. He said Resident #18 required at least two people to assist with transfers but three would be best. He said he did not think the resident liked to get out of bed.
The director of rehabilitation (DOR) was interviewed on 7/20/22 at 4:34 p.m. He said Resident #18 was on the physical therapy caseload until he was discharged in May 2022. He said the resident required two to three people for assistance with bed mobility and transfers.
The unit manager (UM) was interviewed on 7/21/22 at 9:46 a.m. She said Resident #18 had an area to his right buttock that was reddened. She said it may have been present at admission. She said a cream was put on it and the area was covered everyday.
Licensed practical nurse (LPN) #4 was interviewed on 7/21/22 at 11:32 a.m. She said there was no specific time to change resident's briefs. She said two hours or when the brief was soiled would be best. She said if a resident sat in a wet brief it could cause skin breakdown or a urinary tract infection. She said Resident #18 had incontinence dermatitis which could be related to irritation from stool or urine in a brief.
CNA #2 was interviewed on 7/21/22 at 1:31 p.m. She said Resident #18 required a hoyer for transfers and three people. She said had never transferred him. She said the sling that should be used with him was broken so they could not transfer him. She said all the other slings would be too small for him. She said if he wanted to transfer to his wheelchair at the moment, they would not be able to.
CNA #11 was interviewed on 7/21/22 at 11:47 a.m. She said the CNAs changed residents ' briefs every two hours or when soiled.
The assistant director of nursing (ADON) was interviewed on 7/21/22 at 1:45 p.m.
She said residents should be checked for incontinence episodes and changed every two hours or as frequently as needed. She said if a resident was not changed in a timely manner skin breakdown, erosion of skin, moisture associated skin damage, pressure ulcers, or deep tissue injury could occur.
She said Resident #18 was being treated for a peri-area skin tear or incontinence dermatitis. She said the two diagnoses could look similar. She said incontinence dermatitis could be from urine or bowel movements sitting on the skin and causing irritation or the acidity of urine causing irritation. She said she was unaware what sling was used with the resident. She said she would follow up with the floor staff. She later said the sling that was ripped was still functional and could be used for transfers with the hoyer.
Based on observations, interviews and record review, the facility failed to ensure three (#39, #21 and #18) of four residents reviewed out of 47 sample residents for assistance with activities of daily living (ADL) received appropriate treatment and services to maintain or improve his or her abilities.
Specifically, the facility failed to:
-Provide Resident #39 bathing in accordance with their plan of care;
-Ensure Resident #18 was transferred back to bed upon his request and timely incontience care; and,
-Provide Resident #21 with nail care.
Cross reference F676: the facility failed to ensure bathing was provided to dependent residents in accordance with their plan of care.
Findings include:
I. Facility policy and procedure
The Activities of Daily Living (ADL) Care of Residents policy and procedure, undated, was provided by the nursing home administrator (NHA) on 7/21/22 at 1:33 p.m. It read, in pertinent part It is the policy of this facility to provide appropriate treatment and services in relation to ADL care to residents to ensure all ADL needs are met on a daily basis, while attaining or maintaining resident's highest practicable physical, mental, and psychosocial well-being. The level of assistance needed for any ADL activity will be included on the resident's plan of care.
The Resident Showers policy and procedure, undated, was provided by the nursing home administrator (NHA) on 7/21/22 at 2:00 p.m.
It revealed, in pertinent part, It is the practice of this facility to assist residents with bathing to maintain proper hygiene, stimulate circulation and help prevent skin issues as per current standards of practice.
Residents will be provided showers as per request or as per facility schedule protocols and based upon resident safety.
II. Resident #39
A. Resident status
Resident #39, younger than 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included Ogilvie syndrome (massive colonic distension in the absence of mechanical obstruction), central cord syndrome at C5 level of cervical spinal cord and quadriplegia (paralysis of all limbs).
The 5/13/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. He required extensive assistance of two people with bed mobility, dressing and toileting and extensive assistance of one person with personal hygiene.
It indicated bathing did not occur during the assessment period.
B. Resident interview
Resident #39 was interviewed on 7/18/22 at 2:48 p.m. He said he was totally dependent upon staff for assistance with all his needs. He said he was a quadriplegic. He said he was supposed to receive three bed baths per week. He said he did not usually receive a bed bath on Saturdays.
He said the facility was very hot and he was sweaty every day.
C. Record review
The ADL care plan, initiated on 10/11/21, revealed the resident had a self-care deficit related to quadriplegia. It indicated the resident was totally dependent upon one to two staff members for bed mobility, toileting, oral hygiene, eating and personal hygiene. The resident required a mechanical lift with assistance from two staff members for transfers.
The March 2022 ADL documentation indicated the resident was scheduled to receive bathing services on Tuesday, Thursday and Saturday. It indicated the resident received bathing on 3/1/22, 3/8/22, 3/17/22, 3/19/22, 3/22/22, 3/24/22 and 3/26/22.
-The facility failed to provide bathing on seven out of 14 occasions.
The April 2022 ADL documentation indicated the resident received bathing on 4/5/22, 4/9/22, 4/16/22, 4/19/22 and 4/21/22.
-The facility failed to provide bathing on eight out of 13 occasions.
The May 2022 ADL documentation indicated the resident received bathing on 5/3/22, 5/14/22, 5/26/22, 5/28/22 and 5/31/22.
-The facility failed to provide bathing on eight out of 13 occasions.
The June 2022 ADL documentation indicated 6/2/22, 6/18/22, 6/21/22, 6/23/22, 6/28/22 and 6/30/22.
-The facility failed to provide bathing on six out of 13 occasions.
The July 2022 ADL documentation indicated the resident received bathing on 7/2/22, 7/7/22, 7/9/22, 7/12/22 and 7/16/22.
-The facility failed to provide bathing on three out of eight occasions.
D. Staff interviews
Certified nurse aide (CNA) #3 was interviewed on 7/21/22 at 10:40 a.m. She said showers were provided to residents based on the shower schedule. She said it was hard to give residents showers or baths because of how busy the CNAs were throughout the day. She said showers and baths were not being provided as they should.
She said showers and baths were documented in the point of care (POC) electronic record for each resident.
She said there were not enough CNAs scheduled to be able to provide showers to residents every day. She said the CNAs would attempt to give them a shower on another day, but that did not always happen.
The assistant director of nursing (ADON) was interviewed on 7/21/22 at 3:10 p.m. She said the
CNAs were responsible to provide showers to residents according to the shower schedule. She said the shower schedule was developed based on resident preferences.
She said she was aware the facility staff were not giving showers according to the shower schedule. She said sometimes showers were missing on the day shift, however the night shift would try and catch it. She said she did not know if the showers were being completed.
The NHA was interviewed on 7/21/22 at 4:15 p.m. She said she was aware based on the documentation that Resident #39 had not received showers according to his schedule.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0685
(Tag F0685)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** V. Resident #30 status
Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 CPO, the diagnoses ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** V. Resident #30 status
Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included depression, diabetes mellitus type two, bipolar disorder and chronic pain syndrome.
The 5/4/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. She required supervision with all activities of daily living (ADL).
It indicated her vision was adequate without glasses.
A. Resident interview
Resident #30 was interviewed on 7/18/22 at 2:39 p.m. She said she had lost her glasses prior to admitting to the facility over seven months ago. She said she had requested several times to see the eye doctor to get new glasses.
B. Record review
The 3/18/22 social services assessment documented Resident #30 requested to see the eye doctor.
The 5/4/22 social services assessment documented Resident #30 requested to see the eye doctor.
VI. Resident #60 status
Resident #60, age [AGE], was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included abnormal weight loss, depression, diabetes mellitus type two and cerebral infarction (stroke).
The 6/15/22 MDS assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status score of eight out of 15. She required extensive assistance of one person for bed mobility, transfer, locomotion on the unit, dressing, toileting, personal hygiene and supervision for eating.
It indicated her vision was adequate without glasses.
A. Resident interview
Resident #60 was interviewed on 7/18/22 at 1:05 p.m. She said she lost her glasses several months ago, which made it difficult for her to see.
B. Record review
The 7/12/22 social services assessment documented Resident #30 requested to see the eye doctor.
VII. Staff interviews
The SSA and the RSWC were interviewed on 7/25/22 at 5:16 p.m.
The SSA said Resident #30 and Resident #60 had the right to see the eye doctor yearly or as requested.
The SSA said Resident #30 and Resident #60 had not seen the eye doctor as they had requested during the social services assessment.
Based on interviews and record review, the facility failed to ensure proper treatment and assistive devices to maintain vision abilities for three (#11, #30 and #60) of three residents out of 47 sample residents.
Specifically, the facility failed to:
-Follow up on optometry services for Resident #11 timely; and,
-Ensure optometry services were arranged for Resident #30 and Resident #60.
Findings include:
I. Facility policy and procedure
The Hearing and Vision Services policy and procedure, undated, was provided by the interim nursing home administrator (INHA) on 7/21/22 at 1:30 p.m.
It revealed, in pertinent part, It is the policy of this facility to ensure that residents have access to and receive proper treatment and assistive devices to maintain vision and hearing abilities.
The facility will utilize the comprehensive assessment process for identifying and assessing a resident's vision and hearing abilities in order to provide person-centered care.
Employees should refer any identified need for hearing or vision services/appliances to the social worker/social services designee.
The social worker/social services designee is responsible for assisting residents, and their families, in locating and utilizing any available resources for the provision of the vision and hearing services the resident needs.
Once vision or hearing services have been identified, the social worker/social services designee will assist the resident by making appointments and arranging for transportation.
II. Resident #11 status
Resident #11, younger than 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included heart failure, failure to thrive and depression.
The 4/7/22 minimum data set (MDS) assessment revealed the resident had mild cognitive impairment with a brief interview for mental status score of 11 out of 15. She required extensive assistance of one person with bed mobility, toileting, dressing and personal hygiene and extensive assistance of two people with transfers.
It indicated the resident had adequate vision with the use of corrective lenses.
A. Resident interview
Resident #11 was interviewed on 7/18/22 at 12:36 p.m. She said she had seen the optometrist recently. She said they asked her to sign a paper for new glasses, however she had not heard of any follow up or had tried on any frames for new glasses. She said she had asked about transition lenses because she liked to go outside, but she had still not heard back to determine if it was possible for her to receive the transition lenses.
She said she was concerned they would just provide her glasses and she would not be able to pick out her frames or get the transition lenses.
She said the social services department had not followed up with her after she saw the optometrist.
B. Record review
The 6/8/22 optometry progress note documented adding 2.50 to the resident's eye glasses prescription in both eyes and ordered for the resident to receive artificial tears.
The 7/8/22 social services assessment documented that the resident wanted to see the eye doctor.
-The resident's medical record did not document any follow up of the resident's request.
-A review of the resident's medical record on 7/19/22 at 5:00 p.m. did not reveal documentation the facility had followed up on the new prescription recommended by the optometrist on 6/8/22 for new lenses.
III. Staff interviews
The social services assistant (SSA) and the regional social work consultant (RSWC) were interviewed on 7/20/22 at 5:15 p.m. The SSA said the social services department was responsible for arranging ancillary services, such as vision. She said upon each resident's admission to the facility, they obtained a consent form for all ancillary services.
The SSA said the optometrist came to the facility monthly and kept a list of residents who needed to be seen. She said that she was able to add residents to the list to be seen.
She said she had just submitted four residents to PETI (Colorado Medicaid program for those in nursing facilities) to pay for ancillary service items.
She said she had submitted for payment for Resident #11's glasses. She said once it was approved, the optometrist would come back to the facility and have the resident try on different frames.
IV. Additional information
The 7/20/22 social services progress note documented the SSA did not receive the prescription for the eye glasses for Resident #11. The SSA and the business office manager sent an email for the new prescription so that the glasses could be ordered and paid for, almost two months after the resident was seen by the optometrist.
The NHA was interviewed on 7/21/22 at 2:30 p.m. She said the SSA had never submitted for PETI payment for Resident #11's glasses. She said the SSA was submitted for payment so the glasses could be ordered for Resident #11.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, and interviews, the facility failed to ensure all drugs and biologicals used in the facility were labeled...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, and interviews, the facility failed to ensure all drugs and biologicals used in the facility were labeled in accordance with currently accepted professional principles, in three out of four medication carts.
Specifically, the facility failed to:
-Label insulin pens with an open date and store them according to manufacturer's recommendation; and,
-Label eye drops with an open date.
Findings include:
I. Manufacturer's recommendations
Insulin Glargine package insert read in pertinent part:Insulin Glargine pen should be stored at room temperature, below 86°F and must be used within 28 days or be discarded.
Latanoprost eye drops package insert read in pertinent part:Store the unopened bottle in the refrigerator. You may keep the opened bottle in the refrigerator or at room temperature for up to 6 weeks.
II. Observations of medications stored improperly and interviews
1.Cart on East hallway
On [DATE] at 8:30 a.m. the medication cart on the East hallway was inspected in the presence of the licensed practical nurse (LPN) #3. The following observations were made:
-An open pen Insulin Glargine100 units/milliliter (ml) was not labeled with the open date.
-An open bottle of Latanoprost eye drops was not labeled with the open date.
LPN #3 was interviewed during the observation and said she did not know why an open insulin pen and a bottle of eye drops were not labeled with an open date. She said she did not administer the insulin on her shift. She said it was important to label the medications as they have different expiration dates.
2.Cart on [NAME] 2 hallway
On [DATE] at 8:40 a.m. the medication cart on the [NAME] hallway was inspected in the presence of the licensed practical nurse (LPN) #1. The following observations were made:
-An open pen Insulin Glargine100 units/milliliter (ml) was not labeled with the open date.
LPN #1 was interviewed during the observation and said she did not know why the insulin pen was not labeled with an open date. She said the pen was good for 28 days after opening.
3.Cart on [NAME] 1 hallway
On [DATE] at 8:50 a.m. the medication cart on the [NAME] hallway was inspected in the presence of the licensed practical nurse (LPN) #4. The following observations were made:
-An open pen Insulin Glargine100 units/milliliter (ml) was not labeled with the open date.
LPN #4 was interviewed during the observation and said she did not know why open insulin pens were not labeled with an open date. She said it was important to label the medications above as they have different expiration dates.
III. Administrative interview
The director of nursing (DON) was interviewed on [DATE] at 5:30 p.m. She said she expected nurses to know what medications required to be dated and for how long they were good for. She said it was the responsibility of every nurse to check medication prior to administration and make sure it was not expired. She said she would provide education to the nurses to make sure they knew which medications should be labeled with an open date.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Dental Services
(Tag F0791)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #30
A. Resident status
Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 comput...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #30
A. Resident status
Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included depression, diabetes mellitus type two, bipolar disorder and chronic pain syndrome.
The 5/4/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The resident required supervision with all activities of daily living (ADL).
The MDS assessment documented the resident had no dental concerns.
B. Observations and resident interview
Resident #30 was interviewed on 7/18/22 at 2:34 p.m. Resident #30 said she had to have all of her upper teeth removed. She said she had been waiting for the facility to help her see the dentist to have dentures made. She said it was difficult for her to eat as she did not have upper teeth or dentures.
The resident did not have teeth to her upper mouth during observations.
C. Record review
The resident's comprehensive care plan documented an oral care plan focus, initiated on 1/31/22. The plan documented that the resident had oral/dental health problems related to tooth extractions. The interventions included: administering medications as ordered, coordinating arrangements for dental care, providing the diet as ordered and observing for signs or symptoms of dental problems.
A review of the resident's medical record revealed she was seen by the facility dentist on 4/14/22. The dentist recommended the facility to send the resident to a community dentist immediately to be fitted for maxillary (upper) dentures.
-However, the resident had yet to be seen by a dentist to be fitted for maxillary dentures (see interview below).
The 4/19/22 social services assessment documented Resident #30 requested to see the dentist.
-However, the facility failed to set up dental services for Resident #30 (see interview below).
V. Resident #21
A. Resident status
Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 CPO, the diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain.
The 4/20/22 MDS assessment revealed the resident was cognitively intact with a BIMS score of 13 out of 15. The resident required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene. The dental section of the MDS was not completed.
The 1/18/22 MDS documented that the resident had no dental concerns.
B. Resident interview
Resident #21 was interviewed on 7/18/22 at 5:10 p.m. Resident #21said he was seen by the dentist when he first admitted to the facility several years ago, but has not been able to see the dentist since. He said he had requested to see the dentist, since he had missing teeth.
C. Record review
A review of the resident's medical record revealed the dentist attempted to see Resident #21 on 7/7/21, but was unable do to lack of insurance. The dental note documented the dentist requested the social services assistant to determine if the resident had another source of payment, since Resident #21 did not have insurance coverage. The dentist did not complete a dental exam.
-However, the facility failed to help the resident investigate other payment options for over a year (see interview below).
VI. Staff interviews
The SSA and the RSWC were interviewed on 7/20/22 at 5:16 p.m.
The SSA said Resident #30 was seen by the dentist in April 2022. The SSA said the dentist recommended the resident to see a community dentist as soon as possible to get fitted for upper dentures. She said the facility had yet to reach out to a dentist to start the process of obtaining dentures for the resident.
The SSA said Resident #21's dentist recommended for the facility to investigate other payment options in July 2021, so the dentist was able to perform covered dental services forResident #21. The SSA said the facility did not look into other payment options. She confirmed Resident #21 had not seen the dentist in over a year.
Based on interviews and record review, the facility failed to assist residents in obtaining routine or emergency dental services, as needed for three (#48, #30 and #21) of four out of 47 sample residents.
Specifically, the facility failed to:
-Ensure dental recommendations were followed up on timely for Resident #48 and Resident #30; and,
-Provide dental services for Resident #21.
Findings include:
I. Facility policy and procedure
The Dental Services policy and procedure, undated, was provided by the interim nursing home administrator (INHA) on 7/21/22 at 1:30 p.m.
It revealed, in pertinent part, It is the policy of this facility, in accordance with residents' needs, to assist residents in obtaining routine (to the extent covered under the state plan) and emergency dental care.
Routine dental services means an annual inspection of the oral cavity for signs of disease, diagnosis of dental disease, dental radiographs as needed, dental cleaning, fillings (new and repairs), minor partial or full denture adjustments, smoothing of broken teeth, and limited prosthodontic procedures.
The dental needs of each resident are identified through the physical assessment and MDS assessment processes, and are addressed in each resident's plan of care.
Residents and/or resident representatives, during the admission process, are notified of dental services available under the State plan, and of the potential charges that may apply in case of routine or emergency dental care provided by outside resources.
The facility will, if necessary or requested, assist the resident with making dental appointments and arranging transportation to and from the dental services location.
All actions and information regarding dental services, including any delays related to obtaining dental services, will be documented in the resident's medical record.
II. Resident #48
A. Resident status
Resident #48, age [AGE], was admitted on [DATE]. According to the July 2020 computerized physician orders (CPO), the diagnoses included unspecified dementia without behavioral disturbance, anxiety and major depressive disorder.
The 6/1/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. She required limited assistance of one person with bed mobility and personal hygiene and extensive assistance of one person with transfers, dressing and toileting.
It indicated the resident was totally dependent upon staff with bathing.
B. Resident interview
Resident #48 was interviewed on 7/19/22 at 9:15 a.m. She said she saw the dentist a few months prior and knew she needed to have some work done. She said she had not heard any follow up from her appointment. She said she was never informed of the outcome of that dental appointment.
C. Record review
The 4/14/22 dental consultation notes documented that the dentist provided an oral visual dental exam with the recommendation to extract the resident's maxillary (upper teeth formed along the maxillary jaw line) teeth.
It indicated the resident was undecided and to inform the dentist when she consented to the extractions.
III. Staff interviews
The social services assistant (SSA) and the regional social work consultant (RSWC) were interviewed on 7/20/22 at 5:15 p.m. The SSA said consent was obtained upon each resident's admission to the facility for ancillary services. She said the social services department was responsible for arranging ancillary services, including dental.
The SSA said the dentist provided social services with their notes following each visit and the notes were uploaded into the resident's medical record.
She said she was not aware Resident #48 had been seen by the dentist or that the dentist recommended the resident have extractions. She said she would follow up with Resident #48 and the dentist.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0808
(Tag F0808)
Could have caused harm · This affected multiple residents
Based on observation, record review, and staff interviews, the facility failed to provide therapeutic and mechanically altered diets consistent with physician orders for five residents on altered diet...
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Based on observation, record review, and staff interviews, the facility failed to provide therapeutic and mechanically altered diets consistent with physician orders for five residents on altered diet and one resident on altered texture out of 47 sample residents.
Specifically, the facility failed to:
-Serve the appropriate main dish for residents on a consistent carbohydrate diet (CCD) renal, CCD two gram sodium, two gram sodium, or renal diet; and,
-Prepare a dysphagia advanced diet texture correctly (an altered diet for residents with difficulty swallowing).
Findings include:
A. Facility policy and procedure
The Therapeutic Diet Orders policy and procedure, undated, was provided by the interim nursing home administrator on 7/21/22 at 1:33 p.m. It read, in pertinent part, The facility provides all residents with foods in the appropriate form and/or the appropriate nutritive content as prescribed by a physician, and/or assessed by the interdisciplinary team to support the resident's treatment/plan of care, in accordance with his/her goals and preferences. Mechanically Altered Diet is one in which the texture or consistency of food is altered to facilitate oral intake. Therapeutic Diet is a diet ordered by a physician, or delegated registered or licensed dietitian, as part of treatment for a disease or clinical condition.
B. Kitchen observation
Lunch tray line service was observed on 7/20/22. The meal was a barbeque pork loin, baked beans, zucchini and onions, a slice of bread, and mandarin oranges. A bistro menu was available for residents who did not want the main meal and consisted of a chef salad, hot dog, hamburger, grilled cheese, deli sandwich, and cheesy quesadilla.
Serving began at 11:42 a.m. Two dietary aides served the main meal while an additional two dietary aides prepared the requests from the bistro menu. The barbeque pork loin was served from one large pan and all the cuts of the meat appeared similar in seasoning and sauce.
At 12:10 p.m. a cheeseburger was prepared for a resident on a dysphagia advanced diet. Surveyor inquired what the difference in dysphagia advanced was and the regional dietary manager (RDM) asked the dietary aides to prepare the cheeseburger again as the meat needed to be cut up to be compliant with a dysphagia advanced diet.
C. Record review
Menus for the week were provided by the facility at survey entrance on 7/18/22. The menus indicated the facility served the following diets: regular, renal, CCD, CCD renal, two gram sodium, and CCD two gram sodium.
The menus indicated for the 7/20/22 meal, those on a CCD or regular diet would be served the barbeque pork loin. For residents on a CCD renal, CCD two gram sodium, two gram sodium or renal diet the menu consisted of a parsley pork loin.
The dietary manager (DM) provided the recipes for the barbeque pork loin and the parsley pork loin on 7/20/22 at 1:48 p.m. The barbeque pork loin recipe included pouring barbecue sauce over the top of pork prior to baking. The parsley pork loin consisted of rubbing parsley seasoning over the pork prior to baking.
The dietary manager provided a list of all residents and their diets on 7/20/22 at 1:48 p.m. The list indicated ten residents were on mechanically altered diet textures and five residents were on diets that should have been served the parsley pork loin.
D. Staff interviews
The DM and RDM were interviewed on 7/20/22 at 1:25 p.m. The DM said the diets offered at the facility included renal, CCD, two gram sodium, regular, and gluten free. He said the mechanically altered textures that were offered were dysphagia advanced, dysphagia mechanical, puree, and regular. He said dysphagia advanced involved meats being chopped and dysphagia mechanical involved additional moisture added to food. He reviewed the menus and said barbeque and parsley pork loins were served at the 7/20/22 lunch service. He said they were served in the same pan.
-Based on observations, the pork loins served during the 7/20/22 lunch service did not appear different in seasoning. All pork loins served appeared to have barbeque sauce.
The director of rehabilitation (DOR) was interviewed on 7/20/22 at 4:39 p.m. He was also the facility's speech therapist. He said the facility served puree, dysphagia mechanical, dysphagia advanced, and regular textures. He said for a hamburger served on the dysphagia advanced texture the meat would need to be cut up but the bread would not need to be cut up. He said if a resident on a mechanically altered diet was served the incorrect texture they would be at risk for choking or becoming fatigued from increased chewing and may not consume as much.
The registered dietitian (RD) was interviewed on 7/21/22 at 10:45 a.m. She said the facility had therapeutic diets consisting of diabetic, cardiac no salt added, two gram sodium, renal, and combination. She said the difference in the barbeque pork loin and parsley pork loin would be related to sodium content. She said she would expect residents to be served their correct therapeutic diet consistent with the corresponding menu.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to develop, implement, monitor and reevaluate its quali...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to develop, implement, monitor and reevaluate its quality assurance performance improvement (QAPI) program to ensure the unique care and services the facility provided were maintained at acceptable levels of performance and continuously improved.
Specifically, the facility's QAPI program failed to systematically self-identify, investigate, analyze and correct problems relating to resident safety, staffing, and quality of care.
Findings include:
I. Facility policy
The QAPI Committee plan, dated 6/28/22, was provided by the nursing home administrator (NHA) on 7/21/22, and read in pertinent part:
Objectives of the QAPI plan included:
-Establish a facility-wide process to identify opportunities of improvement through continuous attention to quality of care, quality of life and resident safety;
-Address gaps in systems or process;
-Ensure adequate provision of staffing, time, equipment and technical training resources;
-Establish clear expectations around safety, quality, rights, choices and respect;
-Continually improve the quality of care and services provided to residents.
II. The recertification survey (7/18/22-7/21/22) revealed multiple areas in which the facility failed to deliver care and services to its complex and unique resident population at an acceptable level of performance.
According to facility assessment, the facility's resident profile included the following diseases/conditions, physical and cognitive disabilities: psychiatric/mood disorders including, psychosis, impaired cognition, schizophrenia, post-traumatic stress disorder, anxiety disorder and behaviors that need interventions. The services and care the facility offered based on resident need included hospice, bariatric care, palliative care and respite care.
The recertification survey findings revealed deficiencies in the facility's level of performance in protecting resident rights, in ensuring resident safety, in delivering quality resident care and in promoting resident quality of life that were neither new nor uncommon. There was no evidence the findings had triggered a QAPI plan with corrective actions prior to survey. Specifically:
A. Cross-reference F686-failure to prevent facility acquired pressure ulcers, cited at a G scope, actual harm that was isolated. Specifically, Resident #65 was admitted on [DATE] for long term care due to the progression of dementia. The resident was admitted with intact skin and three weeks later, on 7/7/22, she developed two unstageable wounds. Upon admission, the facility identified multiple risk factors for developing pressure ulcers (limited mobility, incontinence, and dementia); however no preventive interventions were put in place until after the resident developed her wounds. The resident's care plan was not updated with interventions for skin integrity to provide the guidance to the staff about the resident's care.
B. Cross-reference F689-failure to keep residents safe and free from accidents. F689 cited at J scope, immediate jeopardy to resident health or safety, that was isolated. Survey findings revealed Resident #55 eloped from the facility undetected on 7/10/22, and was discovered a block away from the facility by the police. Resident #55 wore a WanderGuard device, an electronic monitoring system that triggered should he exit the facility through a door armed with the WanderGuard system. Yet, on 7/10/22, the facility investigation revealed no alarm was heard by staff when the resident exited the facility.
C. Cross reference F744-failure to provide person centered dementia care, F744 cited at a G scope, actual harm that was isolated. Specifically, the facility failed to develop person-centered interventions to prevent the resident from wandering. Resident #55, diagnosed with dementia, was wandering and entering other residents' rooms. The facility was aware of the resident's behavior and documented it in the progress notes. However, no actions were taken by nursing or social services staff to minimize residents' wandering. The resident continued to wander and enter other residents' rooms, putting himself at risk of being hurt by other residents who got upset with him for entering their rooms.
III. Leadership interviews
The nursing home administrator (NHA) and regional clinical resource (RCR) were interviewed on 7/21/22 at 5:45 p.m.
The NHA said the facility currently had a QAPI committee which consisted of herself, the medical director, the director of nursing, the dietary manager, the business office manager, the maintenance director, and director of physical therapy.
The NHA said the QAPI committee had identified and developed plans and corrective action for many of the deficiencies above in resident rights, resident safety, pressure ulcers, delivery of resident care and in promotion of resident quality of life.
Regarding the accidents prevention, the NHA stated it occurred during the previous administration and she thought it was investigated and all appropriate measures were put into place at that time. She said they were actively searching for an alternative placement for Resident #55 as it would be more appropriate for his behaviors (cross-reference F689, F744).
Regarding the pressure ulcers, RCR #1 stated they discussed it during the recent meeting and he already submitted the notes of what was discussed and what was the plan (cross-reference F686).
She said all additional supporting evidence would be provided by email.
-No additional information to support the evidence that the facility identified the above concerns and was actively working on resolving it was provided by the facility by the exit on 7/21/22 or 24 hours after the exit.