THORNTON CARE CENTER

501 THORNTON PKWY, THORNTON, CO 80229 (303) 452-6101
For profit - Limited Liability company 101 Beds Independent Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#172 of 208 in CO
Last Inspection: December 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Thornton Care Center has received a Trust Grade of F, indicating poor performance with significant concerns about care quality. It ranks #172 out of 208 facilities in Colorado, placing it in the bottom half, and #11 out of 14 in Adams County, meaning there are only a few local options that are considered better. The facility has shown improvement in its trend, reducing issues from 25 in 2024 to 4 in 2025, but staffing remains a concern with a turnover rate of 72%, significantly higher than the Colorado average of 49%. While the RN coverage is average, the facility has been fined $34,522, which is concerning and suggests ongoing compliance issues. Specific incidents include failures to properly manage residents' pressure injuries, leading to severe conditions, and inadequate supervision that resulted in serious falls, indicating both strengths and weaknesses in their overall care approach.

Trust Score
F
0/100
In Colorado
#172/208
Bottom 18%
Safety Record
High Risk
Review needed
Inspections
Getting Better
25 → 4 violations
Staff Stability
⚠ Watch
72% turnover. Very high, 24 points above average. Constant new faces learning your loved one's needs.
Penalties
✓ Good
$34,522 in fines. Lower than most Colorado facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 40 minutes of Registered Nurse (RN) attention daily — about average for Colorado. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
63 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★★★
5.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 25 issues
2025: 4 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Colorado average (3.1)

Below average - review inspection findings carefully

Staff Turnover: 72%

25pts above Colorado avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $34,522

Above median ($33,413)

Moderate penalties - review what triggered them

Staff turnover is very high (72%)

24 points above Colorado average of 48%

The Ugly 63 deficiencies on record

2 life-threatening 6 actual harm
Sept 2025 3 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#1 and #4) of five residents reviewed fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#1 and #4) of five residents reviewed for accident hazards received adequate supervision out of 14 sample residents.Resident #1 was admitted to the facility with diagnoses of neurocognitive disorder, brain injury with loss of consciousness and arthritis. According to documentation, Resident #1 had four falls from 6/6/25 to 7/9/25. Two falls required evaluation and treatment at the hospital emergency department. The fall on 6/21/25 caused a pelvic fracture, and after a fall on 7/9/25, the resident was monitored and was allowed to go on an activity trip to a local restaurant for lunch on the same day. While at the restaurant, the resident had another fall on 7/9/25 and was transferred to the emergency department. The hospital physician determined Resident #1 had fainted due to dehydration. On 6/8/25 at 11:00 a.m., a staff member found Resident #1 on the floor in the main entrance common area. A nurse assessed Resident #1 and determined Resident #1 was not injured from the fall. The risk management fall review note was reviewed and documented the root cause of the fall was from an unsteady balance. Resident #1's fall prevention care plan interventions were updated 6/18/25 (10 days later) and included calling staff for assistance when she felt weak or dizzy. On 6/21/25 at 11:21 a.m., staff found Resident #1 on the floor in the main entrance common area. A nurse assessed the resident and notified the provider that Resident #1 complained of head and neck pain. Resident #1 was transferred to the emergency room and was diagnosed with a pelvic fracture. The 6/21/25 risk management fall review note was reviewed and revealed the root cause of the fall was due to a personal history of traumatic brain injury with a loss of consciousness. There were no changes made to Resident #1's fall prevention care plan after the fall.On 7/9/25 at 5:25 a.m., Resident #1 fell and was found by staff in a non-verbal condition. A nurse assessed Resident #1 and documented Resident #1 was verbally responsive after a few minutes. There was no documentation of ongoing nursing assessments after the fall, and there were no immediate changes to the resident's fall prevention care plan.On 7/9/25 at 11:01 a.m., Resident #1 traveled on a facility sponsored outing to a restaurant. While at the restaurant, Resident #1 was found on the floor in the bathroom and was transferred to the emergency department. The resident had not been assisted by staff to use the restroom during the outing. The resident was diagnosed with syncope (fainting) from dehydration. The 7/16/25 risk management fall review note documented Resident #1 fell twice on 7/9/25 due to poor safety awareness and having an unsteady gait. The 7/23/25 interdisciplinary team (IDT) progress note documented a physical therapy evaluation was initiated for Resident #1, which was 14 days after the fall.Additionally, Resident #4, who was assessed to have Alzheimer's disease, history of a stroke, right sided paralysis, history of falling, sepsis and cognitive communication deficits was transported by her spouse to an optometry appointment on 8/4/25. While at the appointment, Resident #4 fell from her motorized scooter and sustained a head laceration and thoracic spine fracture. Upon initial facility admission, the facility assessed Resident #4 to be independent while operating a manual wheelchair. However, the resident had a power-wheelchair. There was no documentation the facility completed an assessment to determine if Resident #4 had the cognitive or physical ability to operate a power-mobility equipment/wheelchair/scooter safely. There was no documentation the IDT reviewed or revised Resident #4's care plan after the 8/4/25 fall. Specifically, the facility failed to: -Ensure Resident #1, who was assessed to have a fall history, a history of brain injury, moderate cognitive impairment, memory impairment and required teaching in segments, remained free of falls with injury; and,-Ensure Resident #4, who had fractured joints upon arrival to the facility was assessed for an ongoing ability to safely operate her power-mobility equipment/scooter to prevent Resident #4 from falling from the scooter while at an appointment.Findings include:I. Facility policy and procedureThe Fall Management policy, dated 2/29/24, was provided by the nursing home administrator (NHA) 8/20/25 at 2:20 p.m. It revealed in pertinent part, The purpose of this fall management policy is to modify or eliminate risk factors and thereby attempt to reduce the likelihood of falls with significant injury. A fall reduction program will be established and maintained to assess all residents to determine their risk for falls. A plan will be implemented based on the resident's assessed needs.To be effective a fall reduction program will include a fall risk evaluation, care planning and implementation of interventions, and ongoing evaluation of the process. A fall risk evaluation will be completed within 24 hours of admission and a baseline care plan will be initiated for residents determined to be at risk for falls. Individualized care plan interventions will be implemented for those residents found to be at high risk for falls. Interventions are to be re-evaluated when a resident falls for efficacy. Educate and communicate implemented interventions to direct care staff via verbal report. Document the residents' response to fall prevention interventions and revise interventions if the interventions are not successful. If a resident experiences an unwitnessed fall, neurological checks will be initiated. The facility will review all falls daily during the morning quality meeting. The fall review will include review of the incident report, review that a care plan was initiated, revise the plan of care after a fall as necessary.II. Resident # 1A. Resident statusResident #1, age greater than 65, was admitted on [DATE], discharged to the hospital on 7/9/25 and was readmitted on [DATE]. According to the August 2025 computerized physician orders (CPO), diagnoses included neurocognitive condition without behavioral disturbance, unspecified intracranial injury with loss of consciousness, insomnia, osteoarthritis and history of falling.The 4/24/25 minimum data sets (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status (BIMS) score of 12 out of 15. The resident was independent from staff assistance for bed mobility, sitting and standing, transferring and walking with a walker. B. Resident interview and observationResident #1 was interviewed on 8/20/25 at 12:10 p.m. Resident #1 said she was happy at the facility. Resident #1 said she enjoyed walking to activities, to visit with her friends and to the dining room for meals. Resident #1 said if she needed help in the common areas she was not sure what she should do and said she would sit and rest on a chair. Resident #1 said she did not need very much assistance and said she was unsure when she should request assistance from staff. Resident #1 said staff gave her several instructions that were confusing. Resident #1 was observed ambulating independently on 8/18/25, 8/19/25 and 8/20/25 throughout the facility using a front-wheeled walker. Resident #1 ambulated slowly with short jerking steps and had a limp on her right side. Resident #1 was observed sitting at a table by herself in the common area, near the main entrance, where she made flower arrangements. The common area did not have access to a call light to use if a resident needed assistance, and the resident was not provided with a way to notify staff if she needed help. C. Record reviewResident #1's fall care plan, initiated 4/18/25, revealed Resident #1 was at risk for falls related to a neurocognitive disorder, intracranial injury with loss of consciousness, impaired balance, poor safety awareness, history of falls and osteoarthritis in her right knee. Interventions included ensuring Resident #1 wore appropriate footwear when ambulating (initiated 4/18/25), ensuring Resident #1 had her call light in reach, encouraging Resident #1 to use her call light, responding promptly to requests for assistance, encouraging Resident #1 to participate in activities to promote exercise for strengthening (initiated 4/23/25), calling for assistance with feeling weak and dizzy (initiated 6/18/25), assessing and meeting Resident #1's needs, providing adaptive devices as needed, educating Resident #1 about safety reminders and what to do when a fall occurs, encouraging rest periods when signs of fatigue are noted, requesting a medication review with the pharmacist (initiated 7/18/25), using a wheelchair on all outings for fall prevention, and a physical therapy evaluation (initiated 7/23/25).Resident #1's functional performance care plan, initiated 4/18/25, revealed Resident #1 had a self-care deficit related to epilepsy, neurocognitive disorder, intracranial injury with loss of consciousness, impaired balance, poor safety awareness, history of falls and osteoarthritis in her right knee. Interventions included using the call bell to call for assistance (initiated 4/18/25), transferring independently between surfaces (initiated 4/23/25) and using a walker for ambulation (initiated 5/1/25).Resident #1's cognitive care plan, initiated 4/23/25, revealed Resident #1 had impaired cognition or thought processes related to cognitive disorder, history of traumatic brain injury and moderate cognitive impairment. Interventions included using task segmentation to support short term memory deficits and breaking tasks into one step at a time.-Resident #1 had a fall prevention care plan that identified Resident #1 was assessed to have moderate cognitive impairment. The resident was not assessed to determine if she understood the fall prevention and safety awareness interventions included on the care plan. Resident #1 walked independently throughout the facility with her walker and there were no assessments to indicate that Resident #1 had the cognitive ability to locate and activate a call light to request assistance from her room or common areas when she felt weak or dizzy.D. Falls1. Fall #1 The 6/11/25 nurse progress note, documented on 6/8/25 at 11:00 a.m., revealed Resident #1 was found on the floor, in the common area of the main entrance, sitting on her buttocks. The nurse completed an assessment and found no injuries. The nurse documented Resident #1 said she felt unsteady on her feet and sat down on the floor. The 6/16/25 IDT progress note revealed the IDT determined the cause of the fall was due to Resident #1's clinical diagnoses. The IDT recommended a new intervention for Resident #1 to call for assistance when she felt weak or dizzy. -However, the IDT made no referrals to the therapy department for evaluation of Resident #1's unsteadiness and weakness in an attempt to prevent future falls.2. Fall #2 The 6/21/25 at 12:36 p.m. nurse progress note, documented on 6/21/25 at 11:21 a.m., revealed that Resident #1 was found on the floor, in the common area of the main entrance. The nurse completed a physical assessment and documented Resident #1 was non-verbal. The nurse documented neurological assessments were initiated, however, the facility was unable to provide the documentation of the neurological assessments. The progress note documented that Resident #1 complained of head and neck pain, and was transported to the emergency department for evaluation. The 6/21/25 hospital discharge summary revealed Resident #1 was diagnosed with a hip bruise, a pelvic fracture and sacroiliac (pelvis) joint dysfunction.General discharge instructions included: -Rest as needed, return to your normal activities as told by your health care provider, ask your health care provider what activities are safe for you;-Do exercises as told by your health care provider or physical therapist;-Keep all follow-up visits; and,-Call 911 if you have increased pelvic swelling, pain or redness of a leg or chest pain. -The 6/24/25 IDT progress note revealed there were no new care plan interventions initiated to include the discharge instructions and there were no changes made to Resident #1's fall prevention care plan. 3. Fall #3The 7/9/25 at 6:00 a.m. nurse progress note documented Resident #1 was found on the floor in the hallway outside the nurses' station. The nurse documented Resident #1 denied pain during assessment, was assisted to her feet and went to the common area by the main entrance. -The nurse documented neurological assessments were started; however, there were no neurological assessments in the resident's electronic medical record (EMR) for the fall. -Further, there was no documentation to indicate that Resident #1 had ongoing monitoring after the fall, which might reveal changes to vital signs or a change in condition.The 7/9/25 5:25 a.m. fall investigation revealed Resident #1 had a predisposing physiological factor of a walking imbalance, had her walker with her and was carrying several personal belongings. There were no changes made to the resident's plan of care after the fall.4. Fall #4The 7/9/25 11:01 a.m. fall investigation revealed Resident #1 fell at a local restaurant while she was on an outing with the facility's activities department. The progress note revealed emergency services were contacted while at the restaurant. Resident #1 was evaluated at the hospital and was diagnosed with recurrent syncope with falls from dehydration. The 7/9/25 fall investigation revealed Resident #1 had predisposing factors of gait imbalance and a recent change in cognition. The 7/10/25 hospital discharge summary revealed Resident #1 told the hospital physician the syncope episodes happened upon standing up after being seated. Review of Resident #1's EMR revealed the facility failed to provide the resident with increased supervision for timely intervention from staff to prevent falls upon standing. The 7/16/25 at 7:58 p.m. IDT progress note revealed the IDT determined the cause of the 7/9/25 falls were poor safety awareness and an unsteady gait. The 7/23/25 IDT note documented Resident #1 was educated to use a wheelchair on future outings to prevent falls due to the unsteady gait and disease processes. The progress note further documented the IDT initiated a referral for physical therapy, which was 14 days after the falls on 7/9/25.III. Resident #4A. Resident statusResident #4, age greater than 65, was admitted on [DATE]. According to the August 2025 CPO, diagnoses included Alzheimer's disease, stroke, right side paralysis, history of falling, sepsis and cognitive communication deficit.The 8/2/25 MDS assessment revealed the resident had moderate cognitive impairment with a BIMS score of nine out of 15. Resident #4 was independent from staff assistance for bed mobility and sitting up in bed, and required set-up assistance from staff for sitting and standing, and transferring from a chair to a bed. Resident #4 was independent from staff assistance for mobility using a manually propelled wheelchair. Resident #4's ability for car transfers was not assessed. B. Record reviewResident #4's fall care plan, initiated 6/22/25, revealed Resident #4 was at risk for falls related to encephalopathy (a group of conditions that cause brain dysfunction), type 2 diabetes mellitus, Alzheimer's disease and a history of falling at home. Interventions included ensuring Resident #4 had a call light in reach and encouraging Resident #4 to use the call light for assistance as needed and responding promptly to all requests for assistance (initiated 6/22/25), encouraging Resident #4 to participate in activities to promote exercise for strengthening (initiated 6/22/25), ensuring adequate lighting and visual aids were in place (initiated 6/22/25), ensuring Resident #4 wore appropriate footwear when mobilizing in a wheelchair (initiated 6/22/25) and physical therapy as ordered (initiated 6/22/25). Resident #4's impaired cognitive function care plan, initiated 8/8/25, revealed Resident #4 had impaired thought processes related to Alzheimer's disease. Interventions included discussing concerns about confusion, disease processes and facility placement with Resident #4 (initiated 8/8/25) and monitoring for changes in cognitive function (initiated 8/8/25). Resident #4's functional mobility care plan, initiated 6/22/25, revealed Resident #4 had a self-care deficit related to Alzheimer's disease, encephalopathy and limited mobility. Interventions included using a power wheelchair for mobility throughout the facility (initiated 6/22/25) and encouraging Resident #4 to use the call bell to call for assistance (initiated 6/22/25).The 8/4/25 at 3:04 p.m. nurse progress note documented Resident #4 was out of the facility with her spouse for an optometry appointment. While at the appointment, Resident #4 fell from her wheelchair and was transported to the emergency department for evaluation. The 8/4/25 at 3:01 p.m. hospital summary documented Resident #4 was evaluated in the emergency department. The emergency department physician ordered computed tomography (CT) scans for Resident #4. The 8/4/25 CT scan revealed Resident #4 sustained a thoracic spine compression fracture. The treatment recommendation was for Resident #4 to wear a thoracic brace and return to the facility. The 8/4/25 at 6:47 p.m. nurse progress note documented the social services director (SSD) asked the nurse to obtain a pass for Resident #4 to attend an optometry appointment. The progress note documented that Resident #4 left the facility, accompanied by her spouse. The spouse returned to the facility later and informed the nurse that Resident #4 was left unattended while he parked his vehicle, and while unattended, Resident #4 fell to the ground. The spouse told the nurse Resident #4 had an open area on her head and was transported by paramedics to the hospital. On 8/5/25, the IDT outing evaluation for a pass was completed. The IDT determined Resident #4 had poor safety awareness and recommended Resident #4 not leave the facility independently, but she could have a therapeutic pass when accompanied by an adult. -There was no documentation to indicate the facility provided education to the resident's spouse for safe car transfers and to not leave Resident #4 unattended while on outings. Review of Resident #4's EMR revealed there was no documentation to indicate the IDT reviewed the fall or updated Resident #4's plan of care for fracture care or completed a wheelchair/scooter use and safety evaluation at the time of admission or after the fall on 8/4/25.IV. Staff interviewsRegistered nurse (RN) #1 was interviewed on 8/19/25 at 12:55 p.m. RN #1 said that he was aware Resident #1 had a history of falls and said Resident #1 was independent with walking around the facility. RN #1 said Resident #1 participated in therapy and appeared to be stronger when she walked with her walker. RN #1 said staff monitored Resident #1 frequently and provided assistance as needed. RN #1 said he was unsure why Resident #1 had repeated falls.Licensed practical nurse (LPN) #1 was interviewed on 8/19/25 at 1:10 p.m. He said Resident #4 used a wheelchair and had a brace for her spine fracture. LPN #1 said Resident #4 required narcotic pain medication for pain in her spine. LPN #1 said nurses kept up-to-date report sheets with important notes for each resident. LPN #1 said that after a resident had a fall, the status of each fall and monitoring should be included in the shift report. LPN #1 said that if documentation in the EMR was not immediate, the shift report was the only way for nurses to track resident status. LPN #1 said it was important for staff to know why residents fell so that staff could monitor the residents and provide safe care.The activities director (AD) was interviewed on 8/20/25 at approximately 2:45 p.m. The AD said that on 7/9/25, he took residents on a scheduled activity/outing to a local restaurant. The AD said Resident #1 fell while inside the restaurant and paramedics were contacted. The AD said staff did not update him on Resident #1's status before the outing and he was unaware that Resident #1 had a fall earlier in the day.The NHA and the director of nursing (DON) were interviewed together on 8/20/25 at 1:20 p.m. The NHA said the IDT reviewed every fall, the day after a fall occurred. The DON said the IDT was responsible for reviewing care plan interventions and updating residents' care plans when appropriate. The DON said she was unable to locate documentation of the IDT fall reviews, but she said she documented the risk reviews for each fall in the residents' EMR. The DON said Resident #1 liked to walk to the common area to socialize and arrange flowers. The DON said staff found the resident on the floor after her falls on 6/8/25 and 6/21/25 and the IDT determined Resident #1 had an unsteady balance. The DON said Resident #1 was educated to use her call light to ask for assistance from staff or to call out for assistance because call lights were not available in common areas. The DON said the IDT reviewed the 7/9/25 at 5:25 a.m. fall and determined the cause of the fall was because Resident #1 had poor safety awareness because she was carrying personal belongings while trying to ambulate with her walker to the common area. The DON said it was important for nurses to monitor residents after they had a fall in case the resident had any injury. She said residents that were being monitored after a fall should not attend outings away from the facility. The DON said Resident #4 went to an appointment at Walmart on 8/4/25 and was accompanied by her spouse. She said she was unable to locate who made the appointment and who arranged and approved for the spouse to provide transportation. The DON said the IDT did not review the fall because Resident #4 fell at a store, was treated by paramedics, and was transferred to the hospital. The DON said neurological assessments were completed after unwitnessed falls or when a resident had a head injury. The DON was unable to locate neurological assessments for the 8/4/25 fall. The NHA said he recalled discussing Resident #1 and Resident #4 after their falls but was unsure of corresponding recommendations made by the IDT. The NHA said the documentation of the reviews that were completed by the IDT were not documented in either residents' EMRs, but he had a daily log that indicated the reviews had occurred. The NHA said he was unable to find IDT documentation pertinent to falls for Resident #1 and Resident #4. The NHA said the IDT needed to improve documentation of clinical discussions.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to maintain medical records in accordance with accepted professional ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to maintain medical records in accordance with accepted professional standards and practices for one (#1) of two residents reviewed for medication documentation out of 14 sample residents.Specifically, the facility failed to ensure Resident #1's electronic medical record (EMR) contained complete and accurate documentation related to the administration of the resident's scheduled levetiracetam (a medication used to treat epilepsy, a seizure disorder) medication.Findings include:I. Facility policy and procedureThe Administering Medications policy, dated 8/4/25, was provided by the nursing home administrator (NHA) on 9/2/25 at 11:05 a.m. The policy read in pertinent part, Medications are administered in a safe and timely manner, and as prescribed. Only persons licensed or permitted may prepare, administer, and document the administration of medications. Record the results of medications administered per facility policy and procedure. Each time a medication is administered it must be documented.II. Resident #1A. Resident statusResident #1, age greater than 65, was admitted on [DATE], discharged to the hospital on 7/9/25, and was readmitted on [DATE]. According to the August 2025 computerized physician orders (CPO), diagnoses included epilepsy (a seizure disorder), neurocognitive condition without behavioral disturbance, unspecified intracranial injury with loss of consciousness, insomnia, osteoarthritis, sacrum (pelvic) fracture and history of falling.The 4/24/25 minimum data sets (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status (BIMS) score of 12 out of 15. The resident was independent from staff assistance for bed mobility, sitting and standing, transferring and walking with a walker.B. Record reviewReview of Resident #1's August 2025 CPO revealed the following physician's orders:Levetiracetam 1000 milligrams (mg) twice a day for seizures, administer at 6:00 a.m. and 4:00 p.m., ordered on 6/5/25.A review of Resident #1's July 2025 (from 7/1/25 to 7/31/25) medication administration record (MAR) revealed that a code of 9 was documented for the administration of levetiracetam on 7/8/25 and 7/9/25. According to the MAR, the code of 9 indicated other/see progress notes.-A review of Resident #1's progress notes on 7/8/25 and 7/9/25 failed to reveal documentation to indicate whether or not the levetiracetam medication was administered to the resident as ordered on those dates.III. Staff interviewsLicensed practical nurse (LPN) #1 was interviewed on 9/2/25 at 4:27 p.m. LPN #1 said he was the nurse assigned to administer medications to Resident #1 on 7/8/25 and 7/9/25. He said he documented a code of 9 for the resident's levetiracetam on both of those dates because he had been unable to locate the medication in order to administer it. He said on 7/8/25 and 7/9/25, another nurse had been able to find the medication in the facility's supply of emergency medications. LPN #1 said he had administered the medication to Resident #1 after receiving the doses from the nurse. LPN #1 said he should have documented a corresponding progress note in the EMR after the medication was administered. The director of nursing (DON) was interviewed on 8/25/25 at 4:27 p.m. The DON said LPN #1 should have documented a corresponding progress note in the EMR after Resident #1's levetiracetam was administered on 7/8/25 and 7/9/25. The DON said LPN #1 was a new employee at the facility and he had been unsure how to document that the medication was administered after he had already entered a code of 9 on the MAR.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure three (#10, #11 and #14) of 14 residents revi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure three (#10, #11 and #14) of 14 residents reviewed for grievances were provided prompt efforts by the facility to resolve a grievance out of 14 sample residents.Specifically, the facility failed to respond to grievances from Resident #10, Resident #11 and Resident #14 when they reported to facility staff that room temperatures were uncomfortable and hot.Findings include:I. Facility policy and procedureThe Resident Rights policy, revised February 2021, was provided by the nursing home administrator (NHA) on 8/18/25 at 1:45p.m. It read in pertinent part, Federal and state laws guarantee certain basic rights to all residents of this facility. These rights include the right to voice grievances and have the facility respond to the grievances.II. ObservationsOn 8/19/25 at 12:45 the following temperatures were taken throughout the facility:On the west unit: -room [ROOM NUMBER], was 81.1 degrees Fahrenheit (F).-room [ROOM NUMBER] was 83.7 degrees F.-The hallway common area was 84.4 degrees F.-The hallway was 82.2 degrees F.-room [ROOM NUMBER] was 88.9 degrees F.The main entryway was 81.7 degrees F.The [NAME] unit had two water coolers in the hallway. One water cooler was off and the water cooler at the end of the hallway was blowing warm air. Five residents sat in wheelchairs in the common area, where the room temperature was 84.4 degrees F.On the east unit:-room [ROOM NUMBER] was 87.4 degrees F. III. Resident interviewsResident #11 and his representative were interviewed together on 8/19/25 at 12:55 p.m. Resident #11 said his room was uncomfortably warm, even with a floor fan. He said the floor fan did not help to keep his room cool and he had to sit directly in front of it to stay cool. The resident's representative said the room felt too warm. Resident #11 said he had complained about hot room temperatures to staff and said he felt that staff did not care. Resident #14 was interviewed on 8/19/25 at 5:10 p.m. Resident #14 said his room and hallways were very warm during the summer days. Resident #14 said his room could not be cooled because the air coolers were located at opposite ends of the hallway and the cool air did not effectively reach his room. He said he had a fan in his room, but it was small and only moved the hot air around his room.Resident #10 was interviewed on 8/20/25 at 9:45 a.m. Resident #10 said her room was hot and the thermometer hanging on her inside wall frequently registered temperatures in the upper 80's and up to 94 degrees F. Resident #10 said she had reported her concerns about room temperatures to facility staff and management several times and the room temperature had remained uncomfortable and hot. She said her room was located at the end of a hallway and far away from the water coolers.IV. Record reviewA request for grievances regarding the temperature of the residents' rooms and the common area was made on 8/19/25 at 1:09 p.m. The NHA said there were no documented grievances regarding the temperatures of the facility. -However, Resident #10 said she had reported her concerns to the staff regarding the temperatures of her room (see interview above).V. Staff interviewsLicensed practical nurse (LPN) #1 was interviewed on 8/19/25 at 1:10 p.m. LPN #1 said the room temperatures in the facility's hallways were always high. She said she was unsure when the water cooler was turned off and said only maintenance personnel were authorized to adjust the cooling fans. LPN #1 said on hot days, residents were provided with extra ice. Certified nurse aide (CNA) #1 was interviewed on 8/19/25 at 1:05 p.m. CNA #1 said the facility hallways were hot and he said the cooler fan was off because a resident complained it was cold in the hallway. The NHA was interviewed on 8/19/25 at 1:15 P.M. The NHA said he was unaware of acceptable room temperatures and said he had no current complaints from residents about room temperatures.The NHA was interviewed again on 8/19/25 at 2:40 p.m. The NHA said the maintenance director (MTD) was aware the cooling fan was not working in the morning (on 8/19/25) on the [NAME] unit and replaced a fan motor. The NHA said the cooling fan was now operational and the MTD had verified that all the facility's water coolers were operational. The NHA said on hot days, the facility provided extra ice and popsicles to the residents, closed dark shades, checked on residents frequently and offered outdoor activities. The NHA was interviewed a third time on 8/20/25 at 9:40 a.m. The NHA said the facility had rented two large water coolers for the [NAME] and East units because the residents' room temperatures remained high on 8/19/25. The MTD was interviewed on 8/20/25 at 2:25 p.m. The MTD said the facility was an old building and the water coolers were old and inefficient. The MTD said the two rented water coolers were effective to cool the facility hallways and residents' room temperatures to safe temperatures.
Apr 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure residents were kept free from abuse for two (#2 and #5) of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure residents were kept free from abuse for two (#2 and #5) of three residents reviewed for abuse out of six sample residents. Specifically, the facility failed to: -Protect Resident #2 and Resident #5 from sexual abuse by Resident #3; and, -Ensure staff report an incident of sexual abuse in a timely manner. Findings include: I. Facility policy and procedure The Abuse policy, revised 2/29/24, was provided by the nursing home administrator (NHA) on 4/1/25 at 10:00 a.m. It read in pertinent part, Sexual abuse is non-consensual sexual contact of any type with a resident. If resident abuse, neglect, or exploitation is suspected, the suspicion must be reported immediately to the administrator. The facility conducts an internal investigation. While the investigation is ongoing, the alleged assailant has interventions implemented to help ensure the safety of the alleged victim as well as other residents. The investigation includes interviewing any staff members, residents or family members who may have knowledge of the incident. II. Incident of sexual abuse of Resident #2 by Resident #3 on 1/1/25 A. Facility investigation Review of the facility's investigation revealed that on 1/2/25 Resident #2 reported that on 1/1/25, Resident #3 lifted his shirt when she passed him in the hallway. She said he lifted his shirt and his genitals were exposed. Resident #2 said Resident #3 was making her very uncomfortable and he was laughing and smiling while exposing himself. Resident #2 said her roommate, Resident #5, told Resident #3 to leave Resident #2 alone. Resident #2 said she was trying to stay away from Resident #3 because he made her uncomfortable and he left his pants unzipped so when he lifted his shirt his penis was exposed. Resident #3 was interviewed by the facility on 1/2/25 and he denied lifting his shirt around other residents or exposing his genitals. The facility interviewed additional residents and staff and there were no witnesses to Resident #3's behavior and no other residents were concerned with their safety or expressed fear of Resident #3. The facility unsubstantiated the abuse because there were no witnesses and Resident #3 denied the allegation. -However, abuse occurred as Resident #2 and Resident #5 (see interview below) both said Resident #3 had a history of exposing his penis to them on multiple occasions. -Additionally, it was identified on Resident #3's care plan, revised 9/20/24, that he had a history of masturbating and exposing himself in public (see care plan below). B. Resident #3 (assailant) 1. Resident status Resident #3, age greater than 65, was admitted on [DATE]. According to the April 2025 computerized physician orders (CPO), diagnoses included Wernicke's encephalopathy (brain disorder), alcohol induced dementia and impulse disorder. The 2/28/25 minimum data set (MDS) assessment revealed Resident #3 was cognitively intact with a brief interview for mental status (BIMS) score of 13 out of 15. The MDS assessment indicated the resident had physical behavioral symptoms directed toward others (hitting, kicking, pushing, scratching, grabbing and abusing others sexually) on one to three days during the assessment review look-back period. 2. Record review Resident #3's impulse control care plan, revised 9/20/24, documented Resident #3 had the potential to be verbally aggressive, flip people off, masturbate in public spaces and show his privates (penis) to female residents and staff. Interventions included administering medications as ordered, analyzing triggers, assessing for sensory deficits, anticipating the resident's needs, giving the resident as many choices as possible about care and activities, monitoring observed behaviors and monitoring signs of the resident posing danger to himself or others. -The facility failed to have person-centered interventions to keep Resident #3 from exposing himself to others. C. Resident #2 (victim) 1. Resident status Resident #2, age greater than 65, was admitted on [DATE]. According to the April 2025 CPO, diagnoses included stage 4 chronic kidney disease, depression, dependence on supplemental oxygen, acute on chronic diastolic (congestive) heart failure and difficulty walking. The 3/17/25 MDS assessment revealed Resident #2 was cognitively intact with a BIMS score of 13 out of 15. 2. Resident interview Resident #2 was interviewed on 3/31/25 at 3:15 p.m. Resident #2 said Resident #3 often stood in his bedroom doorway with the door and privacy curtain open. She said Resident #3 would lift his shirt and expose his penis when she walked by his room. Resident #2 said Resident #3 exposed himself to her numerous times and when she reported it to a staff member, she was told the staff would talk to Resident #3 but she said nothing ever came from it and Resident #3 continued to expose himself to her. Resident #2 said she was scared and did not feel safe and comfortable around Resident #3. Resident #2 said Resident #3 was a few doors down around the corner and she said she faced the wall whenever she walked to the dining room so she could not see anything Resident #3 was doing. Resident #2 said she feared that Resident #3 would escalate and do something more and the facility was not keeping her safe. III. Resident #5 (victim) A. Resident status Resident #5, age greater than 65, was admitted on [DATE]. According to the April 2025 CPO, diagnoses included respiratory failure with hypoxia (low oxygen in the blood), schizoaffective (mental illness) disorder, acute right heart failure and anxiety. The 3/28/25 MDS assessment revealed Resident #5 had moderate cognitive impairment with a BIMS score of 12 out of 15. B. Resident interview Resident #5 was interviewed on 3/31/25 at 3:20 p.m. Resident #5 said Resident #3 often stood in his bedroom doorway with the door and privacy curtain open. She said Resident #3 would lift his shirt and expose his penis when she walked by his room. Resident #5 said Resident #3 exposed himself to her numerous times and when she reported it to a staff member, she was told the staff would talk to Resident #3 and she said nothing ever came from it. Resident #5 said the incidents made her uncomfortable and mad. Resident #5 said she told Resident #3 she would chop it off and Resident #3 laughed at her. She said Resident #3 always laughed or smiled while exposing himself and it was disgusting. IV. Staff interviews The activity assistant (AA) was interviewed on 3/31/25 at 4:10 p.m. The AA said she was aware that Resident #2 had reported that Resident #3 exposed himself to her in January 2025. She said she overheard Resident #2 telling another resident that Resident #3 exposed himself to her the first week of February 2025. The AA said she did not report what she overheard Resident #2 say in February 2025 to management because Resident #2 giggled about the situation and did not seem upset. The activity director (AD) was interviewed on 3/31/25 at 4:15 p.m. The AD said he had seen Resident #3 in his room with the door open, exposing himself. The AD said he did not report it because the resident was in his room, but he said he probably should have reported it because if he could see Resident #3, that meant other residents could too. The NHA, corporate consultant (CC) #1 and CC #2 were interviewed together on 3/31/25 at 3:42 p.m. The NHA said Resident #2 reported the situation to a staff member and there was a little delay in the incident being reported to the NHA. He said he provided the staff education on reporting abuse allegations to management. He said Resident #2 and Resident #3 were separated and placed on frequent checks and other residents were interviewed to see if anyone else saw what happened. He said Resident #5 was not interviewed during the investigation because the incident occurred in the dining room and she was not there when it happened. The NHA said the allegation was unsubstantiated because a witness was not able to be located. The NHA said he was unaware the incident was still occurring, but he said he would start a new investigation, based on Resident #2 and Resident #5's comments (see resident interviews above). He said he was going to move Resident #3 to a room away from Resident #2 and Resident #5 to make them more comfortable. Certified nurse aide (CNA) #1 was interviewed on 4/1/25 at 12:10 p.m. CNA #1 said Resident #3 had behaviors that included showing his penis to others. CNA #1 said she was unsure of any interventions in place to prevent Resident #3 from exposing himself to others, but she said she could check the care plan, if needed, for interventions. -However, Resident #3's care plan failed to include interventions to prevent the resident from exposing his genitals to others (see care plan above). The NHA and CC #1 were interviewed together again on 4/1/25 at 12:15 p.m. The NHA said he started an investigation immediately after being informed Resident #3 continued to expose himself to Resident #2 and Resident #5. The NHA said all of the residents in the facility were interviewed and no one else had concerns about Resident #3 or reported witnessing the resident exposing himself to others. The NHA said the staff were asked to remind Resident #3 to zip-up in the dining room. -However, Resident #2 and Resident #5 said Resident #3 exposed his genitals to them on multiple occasions when they were walking in the hallway, not in the dining room (see resident interviews above).
Dec 2024 21 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0566 (Tag F0566)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#13) of one resident out of 41 sample residents was co...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#13) of one resident out of 41 sample residents was compensated for paid services at or above prevailing rates. Specifically, the facility failed to ensure Resident #13 was paid in a timely manner. Findings include: I. Facility policy and procedure The Resident Therapeutic Stipend Program (TSP) policy, dated 6/1/23, was provided by the nursing home administrator (NHA) on 12/19/24 at 4:55 p.m. It read in pertinent part, The task/duties/activities performed by the resident are appropriate, and the resident has the mental and physical capacity to perform the task/duties/activities. The plan of care specifies the nature of the services performed. All services performed under TSP (therapeutic stipend program) are paid. Duties will be outlined, and the resident must agree to the description of duties prior to starting the program. The resident will be trained/educated on the program duties to be provided, as well as safety protocols and safe work practices (infection control, proper body mechanics), prior to beginning the program. The resident and community understand that the resident has the right to decline to participate in the Resident Therapeutic Volunteer/Stipend Program or to provide services to the community at any time. There is documentation in the plan of care regarding the need or desire for the resident to participate in the program and provide services to the community. The Care Team (Social Service designee, Activities Director or another designee), will track program participation and quality of commitments each week. The compensation to the resident, for the services performed, will never exceed $50.00 per month. The statement of agreement specifies the stipend rate for the services completed as well as the location, frequency and requirements to receive the stipend. II. Resident #13 A. Resident status Resident #13, age less than 65, was admitted on [DATE] and readmitted on [DATE]. According to the December 2024 computerized physician orders (CPO), the diagnoses included chronic respiratory failure, type 2 diabetes mellitus, heart failure and schizoaffective disorder (mental illness). The 10/1/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for a mental status score of 15 out of 15. She required maximum assistance from staff with dressing and toileting and used a motorized wheelchair for mobility throughout the facility. B. Resident interview Resident #13 was interviewed on 12/11/24 at 10:36 a.m. Resident #13 said she participated in a work program at the facility. Resident #13 said she worked three days a week calling Bingo and also worked in the resident soda store. The resident said she was supposed to be paid 50 dollars a month. The resident said she had not been paid at all for her time in November 2024. The resident said she did not know when she would get paid. C. Record review A review of the resident's comprehensive care plan included participation in a therapeutic stipend program by calling and organizing weekly bingo games and running the soda store. The goals were for the resident to complete her commitment log by the assigned due date with initials of care partners for each day she participated. -The work program commitment log was completed for November 2024 however the resident was not paid until 12/12/24 (see interview below). III. Staff interviews The business office manager (BOM) was interviewed on 12/18/24 at 10:20 a.m. The BOM said the work stipend program was run by the activity director (AD). She said she printed the checks from corporate as soon as she received them but there was no consistency to when they were received. The AD was interviewed on 12/18/24 at 11:14 a.m. The AD said he had been working at the facility in this role for two months and was new to the process. The AD said he was responsible for submitting the request for residents to be paid for the work stipend program. He said he submitted the request to corporate by email and then the vendor sent a check to the business office at the facility. The AD said he did not submit the request correctly for November 2024 and it caused a delay in the payment to the residents. He said the check was cashed for November on 12/12/24 (during the survey) and deposited into the residents petty cash accounts.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #21 A. Resident status Resident #21, age greater than 65, was admitted on [DATE] and readmitted on [DATE]. Accordi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #21 A. Resident status Resident #21, age greater than 65, was admitted on [DATE] and readmitted on [DATE]. According to the December 2024 CPO, diagnoses included congestive heart failure, major depressive disorder and anxiety disorder. The 11/19/24 MDS assessment revealed Resident #21 was cognitively intact with a BIMS score of 13 out of 15. He was independent with personal hygiene, dressing and eating. The assessment documented the resident did not exhibit any behavioral symptoms. B. Observations On 12/12/24 at 3:09 p.m. Resident #21 requested his scheduled Lyrica medication (a prescription medication used to treat nerve and muscle pain). Resident #21 was very upset and yelled, This place does not care, I would rather die than be here. At 3:13 p.m., Resident #21 left his room in his wheelchair to go outside to smoke. As he approached the outside door, Resident #44 got in front of him and told him he looked guilty. Resident #21 began yelling at Resident #44 and told her to shut up and get out of the way. Resident #21 was very angry and told Resident #44 if he wanted her opinion he would give it to her. Resident #21 moved past Resident #44 and went outside. Resident #44 followed Resident #21 outside and continued talking to him. At 3:14 p.m., Resident #21 got more angry, moved closer to Resident #44 and waved his hands in front of Resident #44's face aggressively. At 3:16 p.m. registered nurse (RN) #1 was summoned after yelling for her attention for two minutes. RN #1 went outside to address the situation between Resident #21 and Resident #44. At 3:18 p.m., Resident #21 returned inside. At 3:35 p.m. the NHA was informed of the incident between Resident #21 and Resident #44. C. Record review A review of Resident #21's electronic medical record (EMR) on 12/19/24 did not reveal any documentation of the reported incident between Resident #21 and Resident #44 reported to RN #1 and the NHA on 12/12/24. The facility investigation was requested on 12/18/24 and again on 12/19/24. The NHA provided a grievance form that he completed on 12/12/24. The grievance form documented Resident #21 was agitated but did not have any concerns. The grievance form did not include any interviews with Resident #44, staff or other residents. D. Staff interviews Certified nurse aide (CNA) #2 was interviewed on 12/12/24 at 3:40 p.m. CNA #2 said when residents were agitated and aggressive towards another resident, the staff attempted to separate the residents and redirect them. She said it was also the staff's responsibility to report the incidents to the NHA. CNA #2 said she was not aware of any incident that occurred between Resident #21 and Resident #44 on 12/12/24. The SSC was interviewed on 12/17/24 at 11:47 a.m. The SSC said any time an allegation of any type of abuse was reported, an investigation should be done. She said the investigation should include interviews with the parties involved, staff and witnesses. The SSC said once the interviews were completed, the facility should follow up with interventions, education with staff and anything else that would help the residents feel safe. The NHA was interviewed on 12/19/24 at 9:57 a.m. The NHA said any time allegations were made of verbal or physical abuse, they should be investigated. He said the residents involved should be interviewed to determine if the investigation should proceed. The NHA said he, or his designee, were responsible for investigating all allegations. The NHA said he interviewed Resident #21 and Resident #44 and neither resident expressed any concerns. He said he followed up a couple of days after the incident and both residents reported that they felt uncomfortable. The NHA said he reviewed reports for each resident for 24 hours after the incident to look for changes in the residents and did not find anything that would have increased either residents' agitation on the day of the incident. -However, the facility did not provide documentation of the NHA's interview with Resident #21 or Resident #44 or documentation of further investigation into the incident. Based on record review and interviews, the facility failed to thoroughly investigate allegations of verbal abuse for two (#37 and #21) of five residents reviewed for abuse out of 41 sample residents. Specifically, the facility failed to thoroughly investigate allegations of verbal abuse for Resident #37 and #21. Findings include: I. Facility policy and procedure The Abuse policy, dated 2/29/24, was received from the nursing home administrator (NHA) on 12/11/24. The policy read in pertinent part, This community does not condone resident abuse and shall take every precaution possible to prevent resident abuse by anyone, including staff members, other residents, volunteers, and staff of other agencies serving the resident, family members, legal guardians, resident representative, sponsors, friends, or any other individuals. Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to, freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual or physical abuse, and physical or chemical restraints not required to treat the resident's symptoms. Verbal abuse is defined as the use of oral, written, or gestured language that includes disparaging or derogatory terms to residents or their families, or within their hearing distance, regardless of their ability to comprehend, or disability. Examples of verbal abuse include, but are not limited to, threats of harm, saying things to frighten a resident, such as telling a resident that he/she will never be able to see his/her family again. In addition to an investigation by the police department, the facility conducts an internal investigation. While the investigation is ongoing, the alleged assailant has interventions implemented to help ensure the safety of the alleged victim as well as other residents. The investigation includes interviewing any staff members, residents, or family members who may have knowledge of the incident. Report the results of all investigations to the administrator or his or her designated representative and to other officials in accordance with State law, including to the State Survey Agency, within 5 (five) working days of the incident, and if the alleged violation is verified, appropriate corrective action must be taken. II. Resident #37 A. Resident #37 Resident #37, age less than 65, was admitted on [DATE]. According to the December 2024 computerized physician orders (CPO), diagnoses included fluid overload, cognitive communication deficit and hypertension. The 11/19/24 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status (BIMS) score of 10 out of 15. She was dependent on staff for activities of daily living (ADL). B. Resident interview Resident #37 was interviewed on 12/12/24 at 9:38 a.m. Resident #37 said Resident #31 yelled at her and scared her. She said it made her feel unsafe. On 12/12/24 at 2:44 p.m. the NHA was informed of Resident #37's report of not feeling safe because Resident #31 yelled at her. C. Record review A complaints concern card, dated 12/12/24, documented that Resident #37 reported she did not feel comfortable/safe with another resident (Resident #31) who yelled at her. The form documented the facility would make sure the two residents did not sit near each other in the dining room. -The complaints form did not include any further documentation to indicate the facility completed an investigation of Resident #37's allegation. -The form failed to include staff interviews, interviews from other residents, or further interviews with Resident #37 or Resident #31. -The facility was unable to provide documentation of an investigation related to Resident #37's allegation of verbal abuse from Resident #31. D. Staff interviews The social services consultant (SSC) was interviewed on 12/16/24 at 11:55 a.m. The SSC said anytime there was an allegation of abuse, an investigation should be completed and interventions put into place to make residents feel safe. The NHA was interviewed on 12/19/24 at 10:09 a.m. The NHA said he spoke with Resident #37 on 12/12/24 about her concern with Resident #31. He said she did not report feeling afraid, but she wanted to be kept separated from Resident #31. He said his interview with Resident #37 constituted an investigation of the allegation. He said based on the findings of his interview with a resident he would determine if the facility needed to complete an investigation of the incident. The NHA said based on what Resident #37 told him when he interviewed her, he did not think the incident needed to be investigated as an allegation of abuse. -The NHA did not provide documentation of his interview with Resident #37 before the survey exit on 12/19/24. E. Facility follow up The director of clinical services (DOCS) provided additional information via email on 12/20/24 at 3:01 p.m. The email documented that, upon notification of a potential concern, the facility had acted timely and interviewed Resident #37. The email indicated the interview conducted by the NHA was completed and at no time did Resident #37 claim to have been the victim of abuse. The concern was transcribed to a grievance form and the resident signed to express satisfaction with the proposed resolution to the concern. -However, the facility did not provide documentation of the NHA's interview with Resident #37 or documentation of further investigation into the incident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Requirements (Tag F0622)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents were permitted to remain in the facility and not ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents were permitted to remain in the facility and not transfer or discharge for one (#216) of three residents out of 41 sample residents. Specifically, the facility failed to provide Resident #216 with an appropriate discharge process. Findings include: I. Facility policy and procedure The Discharge Planning policy, dated 2/29/24 was provided by the director of clinical services (DOCS) on 12/19/24 at 1:34 p.m. It read in pertinent part, The facility will develop and implement an effective discharge planning process that focuses on the resident's discharge goals. This will include identifying ways for residents to be active participants and effectively transition them to post-discharge care, and the reduction of factors leading to preventable readmissions. The ongoing process of developing the discharge plan will include a regular re-evaluation of the resident to identity changes that require modification of the discharge plan, and updating of the discharge plan, as needed, to reflect the modifications.The results of the evaluation and the final discharge plan will be discussed with the resident or the resident's representative. All relevant information will be provided in a discharge summary to avoid delays in the resident's discharge or transfer, and to assist the resident in adjustment to his or her new living arrangement. If discharge to community is determined to not be feasible, the facility will document who made the determination and why. Education needs, as identified in the discharge plan, will be provided to the resident and/or family member prior to discharge. II. Resident status Resident #216, under the age of 65, was admitted on [DATE] and discharged on 10/19/24 to the emergency department. According to the October 2024 computerized physician orders (CPO), diagnoses included diverticulitis (inflamed pouches in the large intestine), frontal lobe deficit following cerebral infarction (disrupted blood flow to the brain), hemiplegia and hemiparesis, major depressive disorder, anxiety disorder and acute kidney failure. The 10/19/24 minimum data set (MDS) assessment documented the resident required set up assistance with eating and was independent with all other activities of daily living (ADL). The assessment documented the resident had physical and verbal behaviors directed at others. The assessment documented there was no active discharge planning in place. A review of the resident's electronic medical record (EMR) revealed on 8/20/24 the resident was documented as moderately cognitively impaired with a brief interview for mental status (BIMS) score of nine out of 15. III. Record review The 30-day notice of involuntary discharge, dated 9/24/24, was provided by the DOCS on 12/18/24. The discharge notification documented the letter informed Resident #216 the facility issued an involuntary discharge in the interest of Resident #216's safety and welfare as well as the safety and welfare of other residents who resided within the facility. Resident #216 was to be discharged from the facility on 10/24/24. A review of Resident #216's EMR documented in a 10/19/24 provider note at 2:19 p.m. that a nurse called to report the facility was immediately discharging Resident #216 from the facility as he assaulted a staff member who was injured and the nurse reported the resident was given a final warning 30 days ago (9/24/24) for violent behavior. The nurse on duty requested to send Resident #216 with his medications. A review of Resident #216's EMR revealed a progress note written on 10/19/24 at 4:50 p.m. that Resident #216 left the facility at 4:30 p.m. with staff transportation to a local hospital. Resident #216 took his belongings with him, which included: wallet, phone, phone charger, hat, slippers, pictures and cross necklaces. The emergency department (ED) provider notes, dated 10/19/24, documented Resident #216 was apparently hostile with his care facility so he was not allowed back that night (10/19/24). The ED had anticipated Resident #216 was to be transferred back to his long-term care facility, however the facility had refused to take the resident back because of his behavior. -However, a review of Resident #216's EMR failed to reveal documentation which indicated the resident had been provided education related to his immediate discharge or that the resident understood his immediate discharge from the facility. IV. Staff interviews The regional director of operations (RDO) was interviewed on 12/19/24 at 10:30 a.m. The RDO said Resident #216 had fallen on 10/19/24 and initially refused to go to the emergency department and returned to his room. The RDO said while Resident #216 was in his room, the facility management team had a call to discuss Resident #216. The RDO said the facility wanted to ensure that Resident #216 received proper care because the resident took coumadin (a blood thinner) and had fallen. The RDO said the facility determined, because of the numerous previous conversations with the resident regarding his behavior, the facility needed to figure out an immediate discharge because Resident #216 was putting other residents at risk. The RDO said Resident #216 agreed later the same day (10/19/24) to be sent to the hospital to be assessed. The RDO said because the manager on duty was involved in an occurrence earlier in the day with Resident #216 where he assaulted a staff member, the facility had the charge nurse on duty discuss Resident #216's discharge with the emergency department. The RDO said any manager on duty could and should document conversations and refusals of care in the resident's EMR.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Transfer (Tag F0626)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to permit a resident to return to the facility following a facility-i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to permit a resident to return to the facility following a facility-initiated transfer to the hospital for one (#216) of three residents reviewed for discharge out of 41 sample residents. Specifically, the facility failed to reassess Resident #216's status at the time the resident sought to return to the facility after a facility-initiated transfer to the hospital, and directed the hospital that the resident was not allowed to return to the facility. Findings include: I. Facility policy and procedure The Discharge Planning policy, dated 2/29/24 was provided by the director of clinical services (DOCS) on 12/19/24 at 1:34 p.m. It read in pertinent part, The facility will develop and implement an effective discharge planning process that focuses on the resident's discharge goals. This will include identifying ways for residents to be active participants and effectively transition them to post-discharge care, and the reduction of factors leading to preventable readmissions. The ongoing process of developing the discharge plan will include a regular re-evaluation of the resident to identity changes that require modification of the discharge plan, and updating of the discharge plan, as needed, to reflect the modifications.The results of the evaluation and the final discharge plan will be discussed with the resident or the resident's representative. All relevant information will be provided in a discharge summary to avoid delays in the resident's discharge or transfer, and to assist the resident in adjustment to his or her new living arrangement. If discharge to community is determined to not be feasible, the facility will document who made the determination and why. Education needs, as identified in the discharge plan, will be provided to the resident and/or family member prior to discharge. II. Resident status Resident #216, under the age of 65, was admitted on [DATE] and discharged on 10/19/24 to the emergency department. According to the October 2024 computerized physician orders (CPO), diagnoses included diverticulitis (inflamed pouches in the large intestine), frontal lobe deficit following cerebral infarction (disrupted blood flow to the brain), hemiplegia and hemiparesis, major depressive disorder, anxiety disorder and acute kidney failure. The 10/19/24 minimum data set (MDS) assessment documented the resident required set up assistance with eating and was independent with all other activities of daily living (ADLs). The assessment documented the resident did not have an active discharge plan. The assessment documented the resident had physical and verbal behaviors directed at others. A review of the resident's electronic medical record (EMR) documented on 8/20/24 the resident was moderately cognitively impaired with a brief interview for mental status (BIMS) score of nine out of 15. III. Record review A review of Resident #216's EMR revealed a progress note written on 10/19/24 at 4:50 p.m. that Resident #216 left the facility at 4:30 p.m. with staff transportation to a local hospital. Resident #216 took his belongings with him, which included: wallet, phone, phone charger, hat, slippers, pictures and cross necklaces. The emergency department (ED) provider notes, dated 10/19/24, documented Resident #216 was apparently hostile with his care facility so he was not allowed back that night (10/19/24). The ED had anticipated Resident #216 was to be transferred back to his long-term care facility, however the facility had refused the resident because of his behavior. -However, review of Resident #216's EMR revealed there was no documentation to indicate the facility had reassessed the resident after his transfer to the ED to determine if the resident was able to return to the facility. -There was no documentation in Resident #216's EMR to indicate what needs the facility could not meet after the resident's transfer to the ED. IV. Staff interviews The regional director of operations (RDO) was interviewed on 12/19/24 at 10:30 a.m. The RDO said Resident #216 had fallen on 10/19/24 and initially refused to go to the emergency department and returned to his room. The RDO said while Resident #216 was in his room, the facility management team had a call to discuss Resident #216. The RDO said the facility wanted to ensure that Resident #216 received proper care because the resident took coumadin (a blood thinner) and had fallen. The RDO said the facility determined, because of the numerous previous conversations with the resident regarding his behavior, the facility needed to figure out an immediate discharge because Resident #216 was putting other residents at risk. The RDO said Resident #216 agreed later the same day (10/19/24) to be sent to the hospital to be assessed. The RDO said because the manager on duty was involved in an occurrence earlier in the day with Resident #216 where he assaulted a staff member, the facility had the charge nurse on duty discuss Resident #216's discharge with the emergency department. The RDO said any manager on duty could and should document conversations and refusals of care in the resident's EMR.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure residents who were unable to carry out activities of daily living (ADL) received the necessary services to maintain good grooming and personal hygiene for two (#32 and #48) of eight residents reviewed out of 41 sample residents. Specifically, the facility failed to: -Ensure Resident #32, who was dependent on staff for bathing, received her scheduled showers. -Ensure Resident #48, who was blind, received meal assistance. Findings include: I. Facility policy and procedure The Bath, Shower/Tub policy, revised February 2018, was provided by the director of clinical services (DOCS) on 12/17/24 at 6:58 p.m. The policy read in pertinent part, The purposes of this procedure are to promote cleanliness, provide comfort to the resident and to observe the condition of the resident's skin. Documentation: The date and time the shower/tub bath was performed, the name and title of the individual(s) who assisted the resident, all assessment data, if the resident refused the shower/tub bath, the reason(s) why and the intervention taken, the signature and title of the person recording the data. Notify the supervisor if the resident refuses the shower/tub bath. II. Resident #32 A. Resident status Resident #32, age less than 65, was admitted on [DATE]. According to the December 2024 computerized physician's orders (CPO), diagnoses included dementia, kidney disease, anxiety, cerebral aneurysm (bulge or ballooning of a blood vessel in the brain) and blindness. The 11/5/24 minimum data set (MDS) assessment revealed Resident #32 was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. The resident required set-up assistance from staff with oral hygiene and was dependent for toileting and showering/bathing. B. Resident interview and observation Resident #32 was interviewed on 12/11/24 at 10:23 a.m. Her hair was disheveled and there was a large amount of tangled hair on the back of her head, approximately two inch by two inch area. The resident had body odor. Resident #32 said she had knots in her hair and had not showered in at least a week. Resident #32 said the staff had to use a lift to assist her with showering. Resident #32 said the staff frequently missed providing her showers. C. Record review Resident #32's care plan, revised 10/30/24, revealed Resident #32's shower preference sheet had been updated and she was dependent on one staff to provide showers, and one to two staff to assist with personal hygiene and oral care. Review of the shower schedule posted at the nurse's station revealed Resident #32 was scheduled to receive showers every week on Monday and Friday. Resident #32's bathing/showering record from 9/1/24 to 11/30/24 was provided by the DOCS on 12/17/24 at 1:33 p.m. The bathing/shower records provided and the treatment administration record (TAR) for December 2024 were reviewed from 10/16/24 to 12/16/24. The records revealed the following: Resident #32 refused one shower on 12/13/24 (during the survey). -There was no other documentation to indicate Resident #23 had refused other scheduled showers. Resident #32 received 13 showers out of 16 opportunities. There was no documentation indicated the resident had received a shower since 11/29/24, indicating the resident had not received a shower in 17 days -Other than the documented refusal on 12/13/24, review of Resident #32's bathing records revealed no documentation to indicate why the resident missed her showers or what interventions were attempted for Resident #32's missed showers. D. Staff interviews Licensed practical nurse (LPN) #1 was interviewed on 12/17/24 at 9:58 a.m. LPN #1 said Resident #32 was very cooperative and did not refuse any care, including bathing. Certified nurse aide (CNA) #4 was interviewed on 12/17/24 at 10:14 a.m. CNA #4 said Resident #32 was dependent on staff and the staff used a lift to provide her showers. CNA #4 said Resident #32 did not refuse showers. CNA #4 said there was often one day per week when there were not enough staff present to complete all of the residents' showers. CNA #4 said when a resident did not receive a shower, staff tried to provide the shower the following day. CNA #4 said she reported to the nurse when a resident did not receive a shower. CNA #3 was interviewed on 12/17/24 at 10:52 a.m. CNA #3 said Resident #32 did not usually refuse to shower, however, CNA #3 said Resident #32 told her that she refused to shower on 12/16/24 because CNA #3 was not working that day. The director of nursing (DON) and the DOCS were interviewed together on 12/17/24 at 3:39 p.m. The DOCS said Resident #32's shower record contained multiple entries of not applicable and he did not understand why this was documented. The DOCS said there were no showers documented for Resident #32 between 11/29/24 and 12/16/24. The DOCS said there were no additional documented shower refusals. The DON said she would expect Resident #32 to receive showers as scheduled.III. Resident #48 A. Resident status Resident #48, age [AGE], was admitted on [DATE]. According to the December 2024 CPO, diagnoses included unspecified macular degeneration (decreased vision), dysphagia, depression and cognitive communication deficit. The 9/27/24 MDS assessment showed the resident had severe cognitive impairments with a BIMS score of three out of 15. The resident had moderately impaired vision. The resident was independent in eating. B. Resident interview Resident #48 was interviewed on 12/11/24 at approximately 3:00 p.m. Resident #48 said she was legally blind and she could only see shadows. C. Observations During a continuous observation of the dinner meal on 12/12/24, beginning at 5:09 p.m. and ending at 5:11 p.m. the following was observed: At 5:09 p.m.,Resident #48 received her meal. An unidentified CNA served the resident her meal. The unidentified CNA told the resident what was on her plate, but did not tell her where the food was located on the plate. Resident #48 was putting her hands over the plate attempting to locate the fish sandwich. At 5:11 p.m., the resident said out loud, I do not know where my food is but I will try to eat it. During a continuous observation of the dinner meal on 12/16/24, beginning at 5:06 p.m. and ending at 5:08 p.m., the following was observed: dinner meal At 5:06 p.m., the resident received her meal. CNA #5 told the resident what was on her plate, but not the location of the food on the plate. At 5:08 p.m., the resident was provided a packet of salt and pepper with her meal. The resident opened the salt packet. She did not know which each packet was, so she held the packet over her food and put her finger into the salt that was pouring out to identify if it was salt or pepper. When she received her meal and the salt and pepper packets the staff did not identify. D. Record review The care plan, revised on 5/9/24, identified the resident had impaired visual function related to cataracts. Pertinent approaches included to tell the resident where her food items were located and to be consistent. E. Staff interviews CNA #8 was interviewed on 12/18/24 at 5:00 p.m.CNA #8 said Resident #48 was blind and that she needed to know the location of her food. She said she was able to eat independently, but needed to be told where the food was located. The assistant director of nursing (ADON) was interviewed on 12/18/24 at 5:29 p.m. The ADON said Resident #48 was legally blind. She said the staff needed to tell the resident where her food was on her plate, not just what was on the plate. She said she would provide training to the staff.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to ensure one (#9) of four residents reviewed for activ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to ensure one (#9) of four residents reviewed for activities of 41 sample residents received an ongoing program of activities designed to meet needs and interests, and promote physical, medical and psychosocial well-being. Specifically the facility failed to offer and provide a personalized activity program for Resident #9. Findings include: I. Resident #9 A. Resident status Resident #9, age greater than 65, admitted on [DATE]. According to the December 2024 computerized physician orders (CPO), diagnoses included acute kidney failure, history of falling and dementia. The 9/20/24 minimum data set (MDS) assessment revealed the resident had both short term and long term memory impairments and had severely impaired decision making skills through staff assessment. The resident was dependent on staff for activities of daily living (ADL). The 12/23/23 MDS assessment revealed it was very important for the resident to have books, newspapers and magazines to read, to listen to music, to go outside to get fresh air and for the resident to participate in religious services or practices. B. Observations On 12/12/24 at 10:22 a.m. Resident #9 was lying in bed. There was no music playing in the room. On 12/16/24 at 11:30 a.m. Resident #9 was sitting in her wheelchair by herself in the common area with no activity or no staff interacting with her. On 12/16/24 at 4:30 p.m. Resident #9 sitting alone in the common area. She had no meaningful activity, and no one was interacting with her. On 12/17/24 at 10:36 a.m., the resident was awake in bed. There was no music playing in the room, and no meaningful activity. C. Resident #9's representative interview The resident's representative was interviewed on 12/18/24 at 10:30 a.m. The representative said religion was very important to her mother. She said the resident used to attend Bible studies, attend church and she would read the bible. She said when she visits she reads from her mother's Bible. D. Record review The care plan, revised on 9/9/24, identified the resident enjoyed many different activities. She liked both group and individual activities. She was currently receiving one on one visits related to her hospice diagnosis. Independent and active interests included reading the Bible. Pertinent approaches include encouraging the resident to participate by inviting the resident to programs of interest and providing the resident a monthly calendar. A review of the resident's electronic medical record (EMR) revealed the last time the resident was offered a one on one activity was on 9/24/24 and it was declined by the resident. Participation records from 11/8/24 to 12/8/24 for spiritual activities, such as church and Bible study, documented the resident was not available on 12/8/24. There was no other documentation indicating the resident was offered or attended spiritual activities. Participation records from 11/8/24 to 12/8/24 for creative expression, such as music, documented the resident attended a group activity on 12/6/24 and one refusal on 11/24/24. There was no other documentation indicating the resident was offered or attended spiritual activities. Participation records from 11/8/24 to 12/8/24 for sensory revealed no data indicating the resident was offered or attended sensory activities. Review of the EMRrevealed no documentation that the resident was on a one on one program. The hospice notes did not show any documentation that a volunteer or chaplain visited with the resident. Review of the resident's EMR did not reveal a record to show the resident was assisted to go outside per her preference. E. Staff interview The activity director (AD) was interviewed on 12/18/24 at 10:44 a.m. The AD said he recently started working at the facility. He said there was activity staff present at the facility seven days a week. He said he had two assistants. He said he was getting to know all of the residents. He said he did not have sensory programs on the calendar, but that was something he was looking at adding to the calendar. The AD said Resident #9 would benefit from sensory stimulation. He said he invited her to musical groups. He said the resident was not on a one to one program. He said he would have one of his assistants read the Bible to the resident, as he was not aware that was important to the resident. He said he was not aware the resident liked to go outside. The AD said it would be a benefit to have the nursing staff to help bring and invite residents to the activities.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#24) of two residents out of 41 sample residents recei...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure one (#24) of two residents out of 41 sample residents received treatment and care in accordance with professional standards of practice. Specifically, the facility failed to ensure treatment was provided to Resident #24's skin injury in a timely manner. Findings include: I. Resident #24 A. Resident status Resident #24, age less than 65, was admitted on [DATE]. According to the December 2024 computerized physician orders (CPO), diagnoses included type 2 diabetes, history of other venous thrombosis (a condition where a blood clot, or thrombus, forms in a vein and blocks blood flow) and embolism (occurs when a blockage, called an embolus, lodges in a blood vessel and prevents blood from flowing). The 11/13/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15 The resident was independent with activities of daily living (ADL). B. Observations On 12/11/24 at 9:46 a.m. Resident #24 was observed to have his pant leg pulled up. He had a fast food napkin stuck to his left shin which was bleeding. Resident #24 said he had injured his leg by falling at his daughter's house on 12/7/24. On 12/12/24 at 2:32 p.m. Resident #24's leg was observed with registered nurse (RN) #1. RN #1 measured the resident's skin tear on his left shin. She asked the resident what happened and Resident #24 said he fell at his daughter's house on Saturday (12/7/24). RN #1 cleaned and applied a dressing to the resident's skin tear. C. Record review Review of Resident #24's skin daily skin observation forms from 12/7/24 to 12/12/24 documented the resident's skin was monitored daily from 12/7/24 through 12/12/24 and there were no concerns. -However, observations on 12/11/24 and 12/12/24 revealed Resident #42 had a skin tear on his left shin which the resident reported he obtained from a fall at his daughter's house on 12/7/24 (see observations and resident interview above). -Review of Resident #24's electronic medical record (EMR) failed to reveal the resident's left shin skin tear was identified by the facility and was treated/monitored prior to 12/12/24. -Resident #24's EMR failed to reveal the resident's physician was notified of the skin tear An undated wound education was received from the director of nursing (DON) on 12/12/24 at 3:09 p.m. The education documented that when a new area of skin breakdown on a resident was identified, it was important that the nurse was notified immediately. It was the responsibility of the nurse to notify the physician, initiate a risk management occurrence and obtain treatment orders. The education included that appropriate documentation of the skin concern was required. II. Staff interviews Licensed practical nurse (LPN) #1 was interviewed on 12/12/24 at 2:20 p.m. LPN #1 said she was not aware of Resident #24's skin tear on his leg. She said she did go into the resident's room yesterday (12/11/24) to administer medications, however, she said she did not notice the resident's leg and the resident did not tell her about his skin tear. RN #1 was interviewed on 12/12/24 at 2:50 p.m. RN #1 said she was not aware of Resident #24's left leg skin tear. She said she had been off for the past few days. RN #1 said she notified the physician and received orders to treat the skin tear (on 12/12/24).
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0685 (Tag F0685)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to ensure proper treatment and services to maintain visi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to ensure proper treatment and services to maintain vision abilities for one (#23) of seven residents reviewed for vision services out of 41 sample residents. Specifically, the facility failed to ensure Resident #23's new glasses were obtained in a timely manner. Findings include: I. Resident #23 A. Resident status Resident #23, age [AGE], was admitted on [DATE]. According to the December 2024 computerized physician orders (CPO), diagnoses included hemiplegia (paralysis or weakness on one side of the body), peripheral vascular disease (disorder of the blood vessels), mood disorder and chronic obstructive pulmonary (lung) disease. The 9/26/24 minimum data set (MDS) assessment revealed Resident #23 had no cognitive impairment with a brief interview for mental status (BIMS) score of 15 out of 15. The resident was independent with eating and dressing and required supervision or substantial assistance with most other activities of daily living (ADL). The MDS assessment documented the resident had adequate vision with eye glasses. B. Resident observation and interview Resident #23 was interviewed on 12/11/24 at 12:30 p.m. Resident #23 was not wearing eyeglasses. Resident #23 said he had seen an eye doctor, but the facility had not assisted him with getting new eyeglasses. Resident #23 said he was told the eyeglasses were ordered after his appointment a few months ago, but he had not received them. C. Record review The 10/21/24 eye consult office visit revealed Resident #23 had an eye exam. The note had a new prescription for eyeglasses included with a note to deliver glasses two weeks from receipt of payment. The prescription was signed by the physician on 10/21/24. -Review of Resident #23's electronic medical record (EMR) did not reveal documentation to indicate the resident had received his new eye glasses II. Staff interviews The social services consultant (SSC) was interviewed on 12/17/24 at 12:01 p.m. The SSC said she would review Resident #23's EMR to check if the resident had received his new glasses. The SSC said she expected eyeglasses to be ordered within one month of an issued prescription. Certified nurse aide (CNA) #3 was interviewed on 12/17/24 at 10:59 a.m. CNA #3 said she had not seen Resident #23 with glasses on before and she did not know if he needed them. The SSC was interviewed a second time on 12/17/24 at 4:42 p.m. The SSC said Resident #23 had received a prescription for new eyeglasses when he saw the eye doctor on 10/21/24, however, she said the facility did not initiate a request for funding the purchase of Resident #23's eyeglasses until 12/13/24 (during the survey). The SSC said the request for the funding process should have been initiated shortly after the eye exam on 10/21/24. The SSC said the facility had not yet ordered the eyeglasses as of 12/13/24. She said the facility would order Resident #23's eyeglasses immediately.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure residents who required dialysis received dialysis services ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure residents who required dialysis received dialysis services consistent with professional standards of practice for one (#1) of two residents out of 41 sample residents received treatment and care in accordance with professional standards of practice. Specifically, the facility failed to: -Consistently and accurately monitor pre- and post-dialysis weights for Resident #1; -Consistently document Resident #1's post-dialysis weight from the dialysis communication form in the resident's electronic medical record (EMR); and, -Ensure communication forms between the facility and the dialysis center were obtained consistently and completed thoroughly for Resident #1. Findings include: I. Facility policy and procedure The Hemodialysis Residents policy, dated 2/29/24, was provided by the director of clinical services (DOCS) on 12/17/24 at 10:30 a.m. It read in pertinent part, The facility provides residents with safe, accurate, and appropriate care, assessments and interventions to improve resident outcomes in coordination and collaboration with the dialysis center. A dialysis communication record is initiated and sent to the dialysis center each appointment and ensure it is received upon return. Post hemodialysis care includes to check vital signs post dialysis or per the physician's order. Documentation includes the dialysis communication record. Key medical record documentation elements include weight. II. Resident #1 A. Resident status Resident #1, age greater than 65, was admitted on [DATE]. According to the December 2024 computerized physician orders (CPO), diagnoses included ischemic cardiomyopathy (a condition that occurs when the heart muscle is damaged due to a lack of blood supply), dysphagia (difficulty swallowing), type 2 diabetes mellitus, heart disease, chronic kidney disease, and vascular dementia. The 11/6/24 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status (BIMS) score of 12 out of 15. He was dependent on total assistance from staff for toileting, bathing, dressing, and bed mobility. He needed substantial to maximum assistance with personal hygiene and transfers and set up help only with eating and oral hygiene. The MDS assessment documented the resident received dialysis treatment. B. Record review A review of the December 2024 CPO revealed a physician's order to document Resident #1's post-dialysis weights on Monday, Wednesday and Friday; please take post-dialysis weight from the dialysis form, ordered 10/1/24 for weight monitoring. A review of Resident #1's EMR revealed the following: -The 10/7/24 dialysis communication form did not have a pre- or post-dialysis weight on the form and a post-dialysis weight was not recorded in the resident's EMR. -The facility did not have a completed 10/9/24 dialysis communication form and a post-dialysis weight was not recorded in the resident's EMR. -The facility did not have a completed 10/11/24 dialysis communication form and a post-dialysis weight was not recorded in the resident's EMR. -The facility did not have a completed 10/14/24 dialysis communication form. -The facility did not have a completed 10/16/24 dialysis communication form. -The facility did not have a completed 10/23/24 dialysis communication form. -The facility did not have a completed 10/25/24 dialysis communication form. -The facility did not have a completed 11/4/24 dialysis communication form. -The facility did not have a completed 11/11/24 dialysis communication form. -The facility did not have a completed 11/13/24 dialysis communication form and a post-dialysis weight was not recorded in the resident's EMR. -The facility did not have a completed 11/18/24 dialysis communication form and a post dialysis weight was not recorded in the resident's EMR. -The facility did not have a completed 11/27/24 dialysis communication form. -The facility did not have a completed 11/29/24 dialysis communication form and a post-dialysis weight was not recorded in the resident's EMR. -The 12/4/24 dialysis communication form did not have a pre- or post-dialysis weight on the form and a post-dialysis weight was not recorded in the resident's EMR. III. Staff interviews Registered nurse (RN) #2 was interviewed on 12/16/24 at 4:23 p.m. RN #2 said the certified nurse aides (CNA) were supposed to weigh a resident prior to their dialysis appointment. RN #2 said dialysis communication forms were kept at the nurses station and a communication form was sent to dialysis treatment with the resident. RN #2 said the resident was weighed at dialysis treatment and the dialysis communication form should have been returned to the facility with the resident's post-dialysis weights. The director of nursing (DON) and the director of clinical services (DOCS) were interviewed together on 12/18/24 at 4:55 p.m. The DON said the facility should use the resident's post-dialysis weight documented at the facility. -However, the 10/1/24 physician's order indicated the post-dialysis weight from the dialysis communication form should be documented, not the weight obtained at the facility (see record review above). The DOCS said the post-dialysis weight was used as it was the most accurate weight for the resident and the expectation was the post-dialysis weight recorded on the dialysis communication sheet was recorded in the resident's EMR. The DOCS said the facility's process to acquire dialysis communication forms was not consistent and if the facility did not receive the forms, facility staff would need to request the forms from the dialysis center. The DOCS said after the communication form was received, the DON should review the forms and then send the form to medical records to be placed in the residents' EMR.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0760 (Tag F0760)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure residents were free from significant medicati...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure residents were free from significant medication errors for two (#6 and #44) of six residents reviewed for medication errors out of 41 sample residents. Specifically, the facility failed to: -Order and administer the correct medication (hydroxyzine) for Resident #6's itching, and not the incorrect medication (hydralazine), for high blood pressure. -Ensure Resident #44 did not receive excessive dosage of acetaminophen. Finding include: I. Failed to ensure the correct medication was ordered and administered A. Professional reference According to [NAME], P.A., [NAME], A.G., et.al., Fundamentals of Nursing, 10 ed., E.[NAME], St. Louis Missouri, pp. 606-607. Take appropriate actions to ensure the patient receives medication as prescribed and within the times prescribed and in the appropriate environment?.? ??Professional Standards such as nursing scope ?and standards of practice apply to the activity of medication administration?. To prevent medication errors, follow the seven rights of medication administration consistently every time you administer medications. ?Many medication errors ?can be linked ?in some way to an inconsistency ?in adhering to these seven rights?: 1. The right medication 2. The right dose 3. The right patient 4. The right route 5. The right time 6. The right documentation 7. The right indication. According to the Institute for Safe Medication Practices (ISMP), revised 2024, retrieved on 12/23/24 from: https://www.consumermedsafety.org/safety-articles/one-drug-pair-name-that-often-results-in-confusion, There Were Often Medication Error Reports That Result From Confusion With Drug Names That Look or Sound Alike. One look-alike and sound-alike pair that often results in confusion is hydralazine and hydroxyzine. Hydralazine is used to treat high blood pressure. Hydroxyzine is an antihistamine used in the treatment of allergic reactions such as itching, rash, hives, sneezing and runny nose. Hydroxyzine is also used to treat anxiety, difficulty sleeping and nausea. Contributing factors leading to these frequent mix-ups are: The first four letters of their names are identical, they are frequently stored next to one another on pharmacy shelves, they are listed alongside one another on computer screens and they have similar dosage strengths (10,25,50 and 100 mg). B. Facility policy and procedure The Medication Administration policy, revised 2/29/24, was provided by the director of clinical services (DOCS) on 12/17/24 at 9:39 a.m. It read in pertinent part, Medications are administered in accordance with written orders of the attending physician or physician extender. If a dose is inconsistent with the resident's age and condition or a medication order is inconsistent with the resident's current diagnosis or condition, contact the physician for clarification prior to the administration of the medication. Document the interaction with the physician in the nursing progress notes and elsewhere in the medical record, as appropriate. C. Resident #6 1. Resident status Resident #6, age less than 65, was admitted on [DATE]. According to the December 2024 computerized physician orders (CPO), diagnoses included atherosclerotic heart disease of native coronary artery without angina pectoris (heart disease), insomnia (difficulty sleeping), type 2 diabetes and dependence on oxygen. The 10/29/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. The resident required substantial assistance with personal hygiene. 2. Resident interview Resident #6 was interviewed on 12/11/24 at 3:23 p.m. Resident #6 said a certified nurse aide with medication authority (CNA-Med) tried to give her the wrong medication recently. She said she looked at the pill cup and said this is not right. She said that she told the CNA-Med she would not take the medication. Resident #6 said the facility later provided the correct anti-itch medicine. Resident #6 was interviewed a second time on 12/18/24 at 10:00 a.m. The resident said she was given the wrong medication. She said that she thought she took the incorrect medication once and she knew that she caught the error on the last attempt at administration. 3. Record review The October 2024 CPO revealed a physician's order for hydroxyzine, 25 milligrams (mg) by mouth every 12 hours as needed for itching, ordered on 10/1/24 and discontinued on 11/7/24. The November 2024 CPO revealed a physician's order for hydralazine 25 mg by mouth every 12 hours as needed for pruritus (itching), ordered on 11/7/24 and discontinued on 11/16/24 at 10:55 p.m -This order was discontinued on 11/16/24 at 10:55 p.m., after the resident reported the technician had tried to give the wrong medication. -The November 2024 medication administration record (MAR) revealed Resident #6 had received one dose of hydralazine 25 mg on 11/7/24, 11/13/24, and 11/15/24. The pharmacist monthly review progress note on 11/10/24 at 1:12 p.m. revealed the medication regimen review (MRR) was completed. -This review was documented during the time of the active hydralazine order and administration. A nursing progress note on 11/16/24 at 11:00 p.m. documented Resident #6 requested hydroxyzine for itching. Resident #6 was taking hydroxyzine for itching as needed. The medication was discontinued on 11/7/24 and hydralazine was ordered for itching. The resident was assessed and there were no abnormalities found. Resident #6 reported hydralazine caused hypotension (low blood pressure) in the past and declined taking the medication for itching. The registered nurse (RN) called the provider regarding the resident's request for hydroxyzine.The resident had not had the medication today, but reports feeling anxious about it being on medication list. An order was received to discontinue the hydralazine and a new physician's order was obtained for hydroxyzine 25 mg as needed every 12 hours for pruritus. The resident's blood pressure was monitored every four hours for 24 hours to ease the resident's anxiety. The November 2024 CPO revealed the following physician's orders: -Hydroxyzine 25 mg by mouth every 12 hours as needed for pruritus, ordered on 11/16/24; and, -Take Resident #6's blood pressure every four hours for the next 24 hours and to call the provider if systolic blood pressure reading was less than 100, ordered on 11/16/24. D. Staff interviews CNA-Med #1 was interviewed on 12/17/24 at 7:19 p.m. CNA-Med #1 said on 11/16/24, Resident #6 asked for an as needed medication. CNA-Med #1 said he looked at the physician's orders and saw the hydralazine as needed order. He said he did not know it was a blood pressure medication. CNA #1 said Resident #6 then told him, this is not the right med, and she refused to take it. CNA #1 said he then told the charge nurse and that was when they discovered it was the wrong medication. He said he did not administer the medication to Resident #5 on 11/16/24. The registered pharmacist consultant (RPH) was interviewed on 12/18/24 at 10:08 a.m. The RPH said hydralazine was a medication used for high blood pressure, not for itching. She said hydralazine could be a high risk medication if it decreased a resident's blood pressure too much. The RPH said if Resident #6 had received more doses of hydralazine, her blood pressure could have dropped. The RPH said if the medication caused a drop in blood pressure, it could cause the resident to have dizziness or fall. The RPH said based on the information she had, the hydralazine was ordered incorrectly on 11/7/24. She said the hydralazine and the hydroxyzine were very common look alike, sound alike medications. The RPH said the pharmacists did a double take to make sure the medication ordered was correct. The RPH said when the nurse signed the MAR for a particular medication, it indicated that the medication was given. The RPH said it appeared that the nurse practitioner (NP) accidentally put in the hydralazine order and discontinued the hydroxyzine order on 11/7/24. The RPH said there was not a physician's order for hydroxyzine 11/7/24 to 11/16/24. She said Resident #6's blood pressure remained stable when she was administered the three doses of hydralazine. The RPH said if Resident #6 had been on other medications for high blood pressure, the outcome could have been worse. The NP was interviewed on 12/18/24 11:30 a.m. The NP said she did not remember if she was in the building or if a licensed nurse took the hydralazine order via the telephone for Resident #6. She said she did not recall the situation. She said she did not think she would have ordered hydralazine but she may have. The NP said she just knew the medication was wrong. She said she was prescribed the hydroxyzine. The resident's primary care physician (PCP) #1 was interviewed on 12/18/24 at 12:05 p.m. PCP #1 said she was made aware of the medication error involving Resident #6 last week. She said safety measures were put into place so medication errors did not occur. She said however, unfortunately they all failed. She said the licensed nurse was to verify the order was correct prior to ordering the medication, the pharmacist was to verify the medication with the diagnosis prior to sending out the medication to the facility and the provider was to verify the medication order was correct prior to signing the order. PCP #1 said when she learned of this medication error, she asked all providers to not sign off on batch verbal orders (many orders at one time). She said she instructed the providers to review each order separately prior to signing them. PCP #1 was interviewed a second time on 12/18/24 at 1:28 p.m. PCP #1 said Resident #6 was not harmed by receiving the wrong medication. She said the biggest risk to the resident was hypotension (low blood pressure). The PCP said the possibility existed that Resident #6 could have been harmed from receiving doses of the wrong medication, but it was unlikely. She said Resident #6 had blood pressures that were high enough to support doses of hydralazine. PCP #1 said there were no plans to order antihypertensives (high blood pressure medications) for Resident #6. The DOCS was interviewed on 12/18/24 at 2:33 p.m. The DOCS said the progress note documented in Resident #6's electronic medical record (EMR) summarized the incident. He said a medication error report should have been started at the time, but was not. He said he now had started one. The DOCS said the order was entered by a nurse educator who reviewed the residents' orders on 11/7/24 and then the order was signed off by the NP. He said it was standard nursing practice to sign off orders and there was no specific training provided at the facility for this purpose. The DOCS said he agreed with PCP #1 that the nurse was supposed to verify the order prior to entering the order in the EMR, the pharmacist was supposed to check the drug prior to sending to the facility and the provider should have verified the drug was correct. The DOCS said he did not know why the correct drug for itching (hydroxyzine) was discontinued on 11/7/24. The DOCS said the facility had assigned education to nurses and a consultant was going to provide in person education to staff. The DOCS said a daily order review was implemented due to this event. He said the facility was working with the pharmacy to develop an action plan moving forward. The DOCS said a medication incident report should have been created when the medication error was discovered and he had now created an incident report (during the survey). The RPH was interviewed a second time on 12/18/24 at 3:21 p.m. The RPH said the pharmacists did not check the indication for medications when they dispensed the medications to the facility. She said the pharmacists check for allergies and drug interactions. The RPH said the pharmacist would not have stopped the hydralazine from being dispensed due to the wrong diagnosis. The RPH said the consultant pharmacist's role was to check for the diagnoses when they performed the monthly medication regimen review for residents. The RPH was interviewed a third time on 12/19/24 at 11:20 a.m. The RPH said the documentation in the EMR for MRR completed on 11/10/24 meant the MRR was downloaded and review of medications had begun. The RPH said the hydralazine order for Resident #6 was brought up at the Psych Pharm review meeting on 11/13/24 and a facility representative said the medication would be discontinued. The RPH said she did not know why the medication was not discontinued on 11/13/24 (the medication was later discontinued on 11/16/24 after Resident #6 identified the incorrect medication). II. Failed to prevent excessive acetaminophen dosage A. Professional reference According to manufacturer of Tylenol Professional, revised 2023, retrieved on 12/26/24 from: https://www.tylenolprofessional.com/products-dosage-adult, Acetaminophen is not to exceed six 500 mg caplets in 24 hours (3000 mg/day), unless directed by a doctor. A professional discretionary dosage: If pain or fever persists at the total labeled daily dose, healthcare professionals may exercise their discretion and recommend up to 4000 mg per day. B. Resident #44 1. Resident status Resident #44, age less than 65, was admitted on [DATE]. According to the December 2024 CPO, diagnoses included chronic osteomyelitis (bone infection), post-procedural pain, dementia and chronic obstructive pulmonary (lung) disease. The 10/7/24 minimum data set (MDS) assessment revealed Resident #44 was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. The resident required supervision or set-up assistance for eating and personal hygiene and required supervision with lower body dressing. 2. Observation On 12/16/24 at 12:18 p.m., licensed practical nurse (LPN) # 1 was administering acetaminophen 650 milligrams (mg) and hydrocodone 7.5 mg/acetaminophen 325 mg to Resident #44. -This represented a total dose of 975 mg acetaminophen given at that time. 3. Record review A review of the October 2024 CPO revealed the following physician's orders: -Acetaminophen 1000 mg by mouth three times a day for pain (active order from 10/4/24 to 11/11/24). -Hydrocodone 7.5 mg/ acetaminophen 325 mg four times a day for chronic pain (active order from 10/4/24 to 11/4/24). -Acetaminophen 1000 mg by mouth every 24 hours as needed for pain, not to exceed 3000 mg per day (active order since 9/30/24). The October 2024 medication administration record (MAR) revealed Resident #44 received 4300 mg acetaminophen on the following dates: 10/18/24, 10/20/24, 10/23/24, 10/27/24, 10/28/24 and 10/30/24. -If all scheduled doses were administered as ordered, the resident would have received 4300 mg per day. The resident declined acetaminophen on several occasions. If all scheduled doses and the as needed acetaminophen doses were administered as ordered, the resident would have received 5300 mg per day. A review of the December 2024 CPO revealed Resident #44 had the potential to receive up to 4250 mg per day of acetaminophen. Active orders included: -Acetaminophen 650 mg by mouth four times a day for pain; -Hydrocodone 7.5 mg/ acetaminophen 325 mg four times a day for chronic pain; and, -Acetaminophen 1000 mg by mouth every 24 hours as needed, not to exceed 3000 mg, acetaminophen per day (scheduled doses together equaled 3250 mg, not including as needed dose). B. Staff interviews RN #1 was interviewed on 12/16/24 at 3:00 p.m. RN #1 said after she reviewed Resident #44's orders, she realized the resident had received 3250 mg of acetaminophen daily per scheduled doses and had the potential to receive an additional 1000 mg of acetaminophen if the as needed order were given. LPN #1 was interviewed on 12/16/24 at 3:05 p.m. LPN #1 said the pharmacist and the nurses were responsible for checking orders to ensure that residents did not receive too much acetaminophen. The RPH was interviewed on 12/16/24 at 3:45 p.m. The RPH said the limitation of acetaminophen containing products was a newer practice over the past eight years and was dependent on the resident's status. The RPH said Resident #44 should not receive more than 4000 mg acetaminophen per day. The RPH said the as needed order for acetaminophen should have been discontinued prior to the scheduled acetaminophen dosing. The RPH said the pharmacist should probably have caught that the 3000 mg limitation was not standard of practice. The RPH was interviewed a second time on 12/16/24 at 4:11 p.m. The RPH said she spoke with the PCP #1 who said Resident #44 could receive up to 4000 mg per day of acetaminophen and the PCP contacted the facility to eliminate the as needed acetaminophen order. The RPH said the resident could have received up to 4250 mg acetaminophen per day as it had been ordered if staff had not paid attention to it. The RPH was interviewed a third time on 12/17/24 at 11:13 a.m. The RPH said according to the MAR, Resident #44 received 4300 mg acetaminophen on 10/18/24, 10/20/24, 10/23/24, 10/27/24, 10/28/24 and 10/30/24. The RPH said liver toxicity could occur due to doses above 4000 mg. She said symptoms of this toxicity could include nausea, vomiting and agitation. The RPH said the resident did not develop toxicity, but the back to back 10/27/24 and 10/28/24 administration of 4300 mg acetaminophen were concerning because they were back to back and there was a higher potential for the resident to experience toxicity during that time. The director of nursing (DON) and the DOCS were interviewed together on 12/17/24 at 3:05 p.m. The DON said the acetaminophen maximum daily dose was limited to 3000 mg, then was increased to 4000 mg if the resident did not have other conditions which compromised the resident. The DON said she would expect a nurse to abide by an order which limited acetaminophen to 3000 mg per day. The DOCS said the pharmacy completed an audit for residents with acetaminophen orders on 12/16/24 (during the survey) to ensure appropriate dosing. The DOCS said PCP #1 had requested removal of as needed acetaminophen 1000 mg orders. The DON said the 4300 mg of acetaminophen administered to Resident #44 on six dates could have affected her liver. PCP #1 was interviewed on 12/18/24 at 12:22 p.m. PCP #1 said she had reviewed documentation for several residents at the facility who were scheduled for excessive amounts of acetaminophen. PCP #1 said a performance improvement project had been initiated to review medication lists for every resident and verify acetaminophen doses from all sources (during the survey). PCP #1 said Resident #44 should not receive more than 3500 mg acetaminophen per day based upon her risk factors. PCP #1 said the 1000 mg as needed acetaminophen order had been removed from Resident #44's orders. She said the nursing staff were responsible for ensuring residents did not receive too much acetaminophen. III. Facility follow-up The Medication Error Action Plan, dated 12/17/24 (during the survey), was provided by the DOCS on 12/18/24 at 3:13 p.m. The action plan included the following: -Residents involved in medication errors were assessed and monitored for complications without significant findings (completed 12/18/24). -Risk management incident reports were created for both incidents to include notification to providers (completed 12/18/24). -All licensed nurses have been assigned training on medication administration (completed 12/18/24). -All licensed nurses will complete a medication administration competency (planned completion 12/24/24). -Audit completed by pharmacy consultant to ensure no further issues noted with acetaminophen dosing (completed 12/18/24). -Audit completed for antianxiety and antihypertensive medications to ensure appropriate diagnoses with no issues identified (completed 12/18/24). -Medical director notified of medication errors. Medical director has initiated performance improvement plan for providers (completed 12/18/24). -Agency nursing staff to be oriented prior to working first shift in community QM to provide updated agency orientation packet (ongoing). -Orders to be reviewed daily by designee to ensure appropriate diagnosis and medication. (ongoing). -Quality mentor to complete random weekly med pass observations (ongoing). -Review action plan at next QAPI meeting (ongoing).
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to meet all the requirements for the provision of hospice care for on...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to meet all the requirements for the provision of hospice care for one (#9) of two residents out of 41 sample residents. Specifically, the facility failed to ensure the hospice agency notes regarding Resident #9's care were easily accessible to the facility staff in an attempt to effectively coordinate care with the hospice agency. Findings include: I. Resident #9 A. Resident status Resident #9, age greater than 65 was admitted [DATE]. According to the December 2024 computerized physician orders (CPO) diagnoses included acute kidney failure, history of falling and dementia. The 9/20/24 minimum data set (MDS) assessment documented the resident had both short term and long term memory impairments and had severely impaired decision making skills per staff assessment. The resident was dependent on staff for activities of daily living (ADL). The MDS assessment indicated the resident was receiving hospice services. B. Resident representative interview Resident #9's representative was interviewed on 12/18/24 at 10:30 a.m. The representative said Resident #9 was receiving hospice services. She said she was not sure if the chaplain had been in to see her mother through hospice. She said a chaplain was supposed to visit. C. Record review The December 2024 CPO revealed a physician's order for Resident #9 indicating the resident was admitted to hospice on 12/18/23. The care plan, revised on 6/26/24, documented the resident received additional support services through hospice. Pertinent interventions included the hospice nurse visited one to times a week, the hospice certified nurse aide (CNA) visited twice a week to assist with showers, hospice staff was to participate in care, and the facility staff were to work cooperatively with the hospice team to ensure the residents spiritual, emotional, intellectual, physical and social needs were met. A hospice notebook was provided by registered nurse (RN) #1 on 12/17/24 at 10:00 a.m. Review of the notebook revealed the last note in the notebook from hospice was from 9/5/24 from the hospice RN. The CNA's last note was 10/31/24. The electronic medical record (EMR) failed to reveal any progress notes from the hospice services provider. D. Staff interviews RN #1 was interviewed on 12/17/24 at 10:00 a.m. RN #1 said Resident #9 was on hospice services. She said the hospice nurse came once or twice a week. She said when the hospice RN visited the resident she would check in with the facility nurse and would also inform the staff of any changes. She said the hospice CNA visited twice a week to provide a shower to Resident #9. RN #1 said a social worker and a chaplain also visited. She said the facility had a notebook which was used for hospice documentation. She said any other notes would be scanned into the EMR. RN #1 said she reviewed the medical record and she was not able to find any up to date notes from hospice. She said the health information department would scan the documents into the EMR. The health information specialist (HIS) was interviewed on 12/17/24 at approximately 10:30 a.m. The HIS said there were no notes for Resident #9 from the hospice agency. She said she would contact the agency and then would develop a plan to ensure the hospice notes were received timely.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #23 A. Resident status Resident #23, age [AGE], was admitted on [DATE]. According to the December 2024 CPO, diagnos...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #23 A. Resident status Resident #23, age [AGE], was admitted on [DATE]. According to the December 2024 CPO, diagnoses included hemiplegia (paralysis or weakness on one side of the body), malnutrition, peripheral vascular disease (circulation condition with narrowing of blood vessels) and neurogenic (nerve) dysfunction of the bladder. The 9/26/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. The resident required set-up assistance from staff with oral hygiene, supervision for toileting and substantial to moderate assistance with showering/bathing. B. Resident interview and observation Resident #23 was interviewed on 12/11/24 at 11:56 a.m. Resident #23 said he had not had a shower in two weeks because the facility did not have enough staff to help him shower. Resident #23 said he had been using wipes to wash himself. He said he was supposed to have a shower twice per week and he needed help to get him into the shower each time. C. Record review Resident #23's care plan, revised 4/8/24, revealed Resident #23 preferred to shower on Monday, Wednesday and Fridays and he required supervision by one staff member. Review of the shower schedule posted at the nurse's station revealed Resident #23 was scheduled to receive showers every week on Monday and Friday. -However, Resident #23's care plan indicated he preferred to shower Monday, Wednesday and Friday. Resident #23's bathing/showering record from 9/1/24 to 11/30/24 was provided by the DOCS on 12/17/24 at 1:33 p.m. The bathing/shower records provided and the treatment administration record (TAR) for December 2024 were reviewed from 10/16/24 to 12/16/24. The records revealed the following: Resident #23 refused one shower on 11/4/24. -There was no other documentation to indicate Resident #23 had refused other scheduled showers. Per the bathing/showering record documentation from 10/16/24 to 12/16/24, Resident #23 received eight showers out of 16 opportunities. There was no documentation indicating the resident had received a shower since 11/29/24, indicating the resident had not received a shower in 17 days. -Other than the documented refusal on 11/4/24, review of the resident's bathing records revealed no documentation to indicate why the resident missed his showers or what interventions were attempted for Resident #23's missed showers. D. Staff interviews Certified nurse aide (CNA) #4 was interviewed on 12/17/24 at 10:38 a.m. CNA #4 said Resident #23 required assistance with showering. She said Resident #23 liked showering and did not refuse them. CNA #1 said it did not surprise her that Resident #23 had not received regular showers as there was not always enough staff to provide showers to every resident. CNA #3 was interviewed on 12/17/24 at 10:56 a.m. CNA #3 said Resident #23 did not refuse showers. CNA #3 said Resident #23 liked CNA #3 to provide assistance with showers as she also shaved the resident. The DON and the DOCS were interviewed together on 12/17/24 at 3:46 p.m. The DOCS said there was no documentation in Resident #23's electronic medial record (EMR) that indicated the resident had received a shower from 11/29/24 to 12/13/24. The DON said she would expect Resident #23 to receive two showers each week, or eight showers in a four week period. The DON and the DOCS said they recognized the staff were not documenting showers and were going to develop a plan to provide staff education regarding documentation of showers received. III. Resident #33 A. Resident status Resident #33, age [AGE], was admitted on [DATE]. According to the December 2024 CPO, diagnoses included dementia, cerebral infarction (stroke), post traumatic stress disorder (PTSD) and depression. The 10/11/24 MDS assessment revealed Resident #33 had moderate cognitive impairments with a BIMS score of 10 out of 15. The resident was independent with oral hygiene and toileting. He required partial to moderate assistance with showering. B. Resident interview Resident #33 was interviewed on 12/19/24 at 2:12 p.m. Resident #33 said he cleaned himself up at the sink in his room. C. Record review Resident #33's care plan, revised 10/30/23, revealed Resident #33's shower preference sheet was updated and Resident #33 preferred to shower three times per week. Review of the shower schedule posted at the nurse's station revealed Resident #33 was scheduled to receive showers every week on Monday, Wednesday and Friday. Resident #33's bathing/showering record from 9/1/24 to 11/30/24 was provided by the DOCS on 12/17/24 at 1:33 p.m. The bathing/shower records provided and the TAR for December 2024 were reviewed from 10/16/24 to 12/16/24. The records revealed the following: Resident #33 refused three showers on 10/28/24, 11/4/24 and 11/18/24. Resident #33 received 11 showers out of 24 opportunities. There was no documentation indicating the resident had received a shower since 11/29/24, indicating the resident had not received a shower in 17 days. -Other than three refusals, review of the resident's bathing records revealed no documentation to indicate why the resident missed his showers or what interventions were attempted for Resident #33's missed showers, particularly since 11/29/24. D. Staff interviews CNA #4 was interviewed on 12/17/24 at 10:28 a.m. CNA #4 said Resident #33 always wanted to take his showers and said she did not think Resident #33 ever refused showers. CNA #4 said Resident #33 was always ready for showers and sometimes waited in the hallway with his shower items. CNA #3 was interviewed on 12/17/24 at 11:00 a.m. CNA #3 said Resident #33 did not refuse showers. CNA #3 said she thought she had helped him shower the previous week. The DON and the DOCS were interviewed together on 12/17/24 at 3:48 p.m. The DOCS said he did not find any documentation for Resident #33's showers from 11/29/24 until 12/16/24. The DON said she would expect Resident #33 to receive 12 showers in a four week period (three per week). The DON said she would expect staff to document every shower provided and every refusal by residents in their EMRs. Based on observations, record review and interviews, the facility failed to honor resident choices for five (#35, #39, #6, #23 and #33) of 28 residents out of 41 sample residents. Specifically, the facility failed to honor Resident #35, Resident #39 and Resident #6, Resident #23 and Resident #33's preferences including shower frequency and times. Findings include: I. Facility policy and procedure The Resident Rights policy and procedure, revised December 2021, was received from the nursing home administrator (NHA) on 12/19/24 at 11:54 a.m. It revealed in pertinent part At the time of admission and periodically throughout their stay, the facility will inform each resident, orally and in writing, of their rights. The resident has a right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility. A facility must treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident's individuality. The facility must protect and promote the rights of the resident. The resident has the right to reside and receive services in the facility with reasonable accommodations of resident preferences except when to do so would endanger the realty and safety of the resident or other residents. The resident has the right to make choices about aspects of his or her life in the facility that are significant to the resident. The Bath, Shower/Tub policy, revised February 2018, was provided by the director of clinical services (DOCS) on 12/17/24 at 6:58 p.m. The policy read in pertinent part, The purposes of this procedure are to promote cleanliness, provide comfort to the resident and to observe the condition of the resident's skin. Documentation: The date and time the shower/tub bath was performed, the name and title of the individual(s) who assisted the resident, all assessment data, if the resident refused the shower/tub bath, the reason(s) why and the intervention taken, the signature and title of the person recording the data. Notify the supervisor if the resident refuses the shower/tub bath. II. Resident #35 A. Resident status Resident #35, age greater than 65, was admitted on [DATE] and readmitted on [DATE]. According to the December 2024 computerized physician orders (CPO), diagnoses included chronic kidney disease, type 2 diabetes mellitus and major depressive disorder. The 10/16/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. She was dependent on staff assistance with transfers, toileting, dressing and showering. She did not have any behaviors or refusals of care. B. Resident interview Resident #35 was interviewed on 12/18/24 at 9:09 a.m. Resident #35 said she wanted to have a shower at least once a week. She said she had not had a shower in the past four weeks. Resident #35 did not know why she was not given a shower weekly as she requested. She said she was incontinent of bowel and bladder and she often felt dirty and like no one cared about her when she did not receive her showers. C. Record review A review of Resident #35's bath record revealed the resident last received a shower on 11/18/24. Documentation did not reveal the resident had refused any showers. On 11/25/24, 11/28/24, 11/30/24 and 12/5/24 the residents shower was documented as not applicable. III. Resident #39 A. Resident status Resident #39, age greater than 65, was admitted on [DATE] and readmitted on [DATE]. According to the December 2024 CPO, diagnoses included congestive heart failure, chronic respiratory failure and chronic kidney disease. The 10/30/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. She was independent with transfers, toileting, and dressing and required supervision with showers. She did not have any behaviors or refusals of care. B. Resident interview Resident #39 was interviewed on 12/18/24 at 9:10 a.m. Resident #39 said she did not get two showers a week as she preferred. She said she knew it bothers her roommate because she made the room smell bad. Resident #39 said it made her feel bad when she smelled bad and like no one at the facility cared about her. She said she only refused showers when they were offered in the morning because she preferred to have them in the late afternoon or evening. C. Record review A review of Resident #39's bath record revealed the resident received four showers in the past 30 days on 11/20/24, 11/27/24, 11/29/24 and 12/11/24. The resident refused showers on 11/17/24, 11/24/24, 12/1/24 and 12/4/24. Showers were documented as not applicable on 11/13/24, 11/15/24, 11/22/24, 12/6/24 and 12/8/24. IV. Resident #6 A. Resident status Resident #6, age less than 65, was admitted on [DATE]. According to the December 2024 CPO, diagnoses included atherosclerotic heart disease, borderline personality disorder and chronic obstructive pulmonary disease (COPD). The 10/29/24 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. She was dependent on staff for showers. C. Resident interview Resident #6 was interviewed on 12/11/24 at 3:15 p.m. Resident #6 said she had requested a shower three times a week. The resident said she typically received her shower on Sundays, however she did not always receive the other two. She said it was related to staffing. C. Record review The care plan last updated on 7/30/24 identified the resident had a self care deficit related to activity intolerance, morbid obesity and COPD. Pertinent interventions included the resident preferred her showers on Wednesday and every other day in the mid day. The 10/27/23 personal bathing preference form documented the resident preferred to bathe three times a week. -However, the care plan indicated the resident liked to shower every other day. The care plan last updated on 7/30/24 identified the resident had a self care deficit related to activity intolerance, morbid obesity and COPD. Pertinent interventions included the resident preferred her showers on Wednesday and every other day in the mid day. The bath records for November 2024 (11/1/24 to 11/30/24) revealed the resident received eight (11/3/24, 11/10/24, 11/12/24, 11/14/24, 11/19/24, 11/24/24, 11/26/24 and 11/28/24) showers out of 12 opportunities for three times a week. D. Resident group interview A group interview was conducted on 12/17/24 at 1:05 p.m. with five residents (#115, #28, #4, #16, and #17) who were interviewable based on assessment and facility. The residents said they did not get a choice on how many showers they received or the time of day they received their showers. The residents said they were lucky to get one shower a week. E. Staff interview The director of nursing (DON) was interviewed on 12/17/24 at 6:10 p.m. The DON said when a resident was admitted to the facility the resident filled out a preference sheet form that indicated how many showers a week they would like. She said the residents should get as many showers as they had requested. The DON said she identified the staff were not documenting showers and was going to develop a plan to provide staff education regarding documentation of showers received.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0567 (Tag F0567)

Could have caused harm · This affected multiple residents

Based on observations and interviews, the facility failed to ensure residents' personal funds accounts were managed adequately for the facility and accessible to the residents for four (#23, #6, #46 a...

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Based on observations and interviews, the facility failed to ensure residents' personal funds accounts were managed adequately for the facility and accessible to the residents for four (#23, #6, #46 and #47) of four residents out of 41 sample residents. Specifically, the facility failed to ensure residents were able to access their personal funds accounts during banking hours, after hours and on the weekends. Findings include: I. Resident interviews Resident #23 was interviewed on 12/11/24 at 12:02 p.m. Resident #23 said he did not have access to his money on weekends. Resident #23 said sometimes he also could not access his money on weekdays, including times the facility had run out of money to provide the residents during regular banking hours. Resident #6 was interviewed on 12/11/24 at 3:18 p.m. Resident #6 said she was unable to access her money on weekends. Resident #46 was interviewed on 12/11/24 at 4:45 p.m. Resident #46 said he was able to access his personal funds Monday through Friday, but the money was not available on weekends. Resident #47 was interviewed on 12/11/24 at 7:45 p.m. Resident #47 said he was unable to obtain money when he needed it. Resident #47 said he had to cancel plans with a friend because his personal funds were not available to him. II. Resident group interview The resident group interview was conducted on 12/17/24 at 1:05 p.m. The group consisted of five residents (#115, #28, #4, #16 and #17) who were identified as interviewable by the facility and assessment. The residents said they wanted their personal funds to be available on the weekends. III. Observation On 12/17/24 at 1:04 p.m. a sign was observed on the door of the activity department office. The sign indicated the resident banking hours were Monday through Friday from 9:30 a.m to 3:30 p.m. IV. Staff interviews The business office manager (BOM) was interviewed on 12/16/24 at 3:30 p.m. The BOM said the resident council had voted for banking hours and had also voted to not have money available to the residents on weekends in September 2024. The activity director (AD) was interviewed on 12/18/24 at 11:21 a.m. The AD said the residents came to the activity department to obtain personal funds. The AD said the personal funds that were available were limited a week ago. The AD said there were times he could not give the residents the amount of money they requested. The AD said a resident requested $50.00 a week ago and the AD was only able to give the resident $30.00. The AD said the resident said they would wait to obtain the money until they could receive the full $50.00. The AD said the resident received the $50.00 requested the next day. The AD said the resident council voted on banking hours and availability of funds, which did not include weekends. The BOM was interviewed a second time on 12/18/24 at 11:50 a.m. The BOM said it was her understanding that residents needed to have access to funds on weekends. The BOM said there had been times during banking hours when the residents could not access $50.00 and she did not know how often this had occurred. The BOM said there was not an established minimum balance to initiate obtaining additional money. The nursing home administrator (NHA) and the regional director of operations (RDO) were interviewed together on 12/18/24 at 5:19 p.m. The RDO said the facility did not have a set amount of money that needed to be in the personal funds box on a daily basis. The RDO said he had not heard there were issues with personal funds availability at the facility. The RDO said the facility's prior administrator had been concerned about theft and had made a decision to limit the availability of personal funds after hours. The RDO said the residents should be able to access personal funds on weekends. The RDO said the resident council could not vote to restrict personal funds further than what was required and there was a plan in place for the facility to have the resident council restrictions removed. The RDO said the facility was going to ensure there was resident access to personal funds after banking hours and on weekends. The RDO said it was important to establish a process for replacing money available when the bank balance decreased to a certain level as the replacement process could take up to two days. The RDO said the BOM and the AD might have been waiting too long to initiate this process when funds were getting too low.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Failure to ensure the clogged toilet in a residents bathroom was cleaned timely and appropriately A. Observation and reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Failure to ensure the clogged toilet in a residents bathroom was cleaned timely and appropriately A. Observation and resident interviews On 12/12/24 the following was observed in Resident #51's room and the East unit: At 9:33 a.m. an unidentified housekeeper exited room [ROOM NUMBER] and placed a wet floor sign in front of the door to the room. After the unidentified housekeeper exited the area, the toilet in the bathroom was observed to have a backup of water approximately an inch from the toilet seat. The water in the toilet was dark brown and contained feces, and toilet paper was visible in a mound on top of the water. A plunger was in the corner of the bathroom with plastic wrapped around the rubber end of the plunger. A resident that resided in room [ROOM NUMBER] said he reported that the toilet was plugged to the housekeeper who cleaned his room. At 11:19 a.m. the toilet in room [ROOM NUMBER] was observed and revealed the same concern as the previous observation (at 9:33 a.m.) At 1:31 p.m. the toilet in room [ROOM NUMBER] was observed and the water had receded to a normal level in the toilet and the toilet paper was no longer visible. The toilet water was dark brown and contained fecal matter. A resident who resided in room [ROOM NUMBER] said a staff member tried to work on the toilet but he was not sure who the staff member was. B. Staff interviews The maintenance director (MTD) was interviewed on 12/12/24 at 3:10 p.m. The MTD said he had not received training on how to clean bodily fluids so he followed up with the nurse in the east hall where room [ROOM NUMBER] was located. The MTD said he received a work order for a plugged toilet in room [ROOM NUMBER], so he told the nurse in the east hall that there was a toilet that needed to be unplugged. The MTD said the certified nurse aides (CNA) were told to glove up and have a trash bag to unplug the toilet. The MTD said this was the process at the facility for the last four years. Registered nurse (RN) #2 was interviewed on 12/16/24 at 2:25 p.m. RN #2 said the MTD asked her on 12/12/24 where the CNA was working. RN #2 said the MTD told her (RN# 2) the toilet in room [ROOM NUMBER] was clogged and the facility staff had put in a work order for the clogged toilet. RN #2 said the MTD told the nurse go into room [ROOM NUMBER]'s bathroom, reach in the toilet and remove the paper and stool from the toilet. RN #2 said the MTD did not instruct the staff which PPE to use and told RN #2 that the nursing staff were trained on bodily fluids so it was a nurse or CNAs job to unplug the toilet. RN #2 said a CNA unplugged the toilet in room [ROOM NUMBER]. The RDO was interviewed on 12/18/24 at 12:30 p.m. The RDO said after speaking to the facility's regional plant operations support, plunging or unplugging a toilet was something all staff could do. The RDO said if staff were unable to repair a toilet in a timely manner, the residents could use another bathroom in the facility. The RDO said there were plungers in the facility that could be used to plunge the toilets. The RDO said the housekeeping staff could plunge the toilet. The RDO said while the nursing staff was able to plunge a toilet, the preference was the CNA to prioritize resident care as it was a more specialized area, although a CNA could plunge the toilet if needed. Based on observations and interviews, the facility failed to provide a comfortable and homelike environment for 14 out of 65 resident rooms. Specifically, the facility failed to ensure: -Residents were provided clean washcloths and hand towels in their rooms on the East and [NAME] units; -Resident #6's closet was cleaned timely; and, -The clogged toilet in a resident's bathroom was cleaned timely and appropriately. Findings include: I. Facility policy and procedure The Homelike Environment Policy, revised 2021, was provided by the director of clinical services (DCOS) on 12/17/24 at 6:58 p.m The policy read in pertinent part, The facility staff and management maximizes, to the extent possible, the characteristics of the facility that reflect a personalized, homelike setting. These characteristics include: Clean, sanitary and orderly environment, personalized room furniture and room arrangements, clean bed and bath linens that are in good condition, pleasant neutral scents, and comfortable sound levels. II. Failed to ensure residents were provided clean washcloths and hand towels A. Observations On 12/11/24 at 3:15 p.m., room [ROOM NUMBER] had no hand towels or washcloths. On 12/12/24 at 9:44 a.m. room [ROOM NUMBER] had no hand towels or washcloths. On 12/12/24 9:40 a.m., room [ROOM NUMBER] had no hand towels or washcloths. On 12/16/24 beginning at 2:12 p.m., the following observations were made: -room [ROOM NUMBER] had no hand towels or washcloths; -room [ROOM NUMBER] had no hand towels or washcloths; -room [ROOM NUMBER] had no hand towels or washcloths; -room [ROOM NUMBER] had no hand towels or washcloths; -room [ROOM NUMBER] had no hand towels or washcloths; -room [ROOM NUMBER] had no hand towels or washcloths; -room [ROOM NUMBER] had no hand towels or washcloths; -room [ROOM NUMBER] had no hand towels or washcloths; -room [ROOM NUMBER] had no hand towels or washcloths; -room [ROOM NUMBER] had no hand towels or washcloths; and, -room [ROOM NUMBER] had no hand towels or washcloths. On 12/17/24 at 6:25 p.m. the linen closets on the East and [NAME] units contained linen towels. B. Resident group interview The resident group interview was conducted on 12/17/24 at 1:05 p.m. The group consisted of five residents (#115, #28, #4, #16, and #17) who were interviewable based on assessment and facility. The residents said they continued to have concerns about the lack of towels. The residents said linen towels were not available. The residents said the housekeepers would remove the dirty towels and not replace them with clean towels. The residents said there were not enough towels and they had to use paper towels to wash and dry their faces. C. Resident interview Resident #49 was interviewed on 12/16/24 at 2:20 p.m. Resident #49 said he was not offered any towels. He said that he wished he had linen towels available. D. Staff interview The director of nursing (DON) was interviewed on 12/17/24 at 6:10 p.m. The DON said the nursing staff were responsible for passing out towels to the residents. She said towels should be passed out on each shift. She said she was not aware the towels were not being passed out. She said she would correct the issue immediately. The nursing home administrator (NHA) was interviewed on 12/17/24 at 6:19 p.m. The NHA said the facility had recently purchased quite a lot of towels. He said there was no shortage of towels. III. Failed to ensure Resident #6's closet was cleaned appropriately On 12/11/24 at 3:15 p.m., Resident #6's closet had remnants of dried feces on the floor of the closet, on the door and along the wall. A. Resident interview and observation Resident #6 was interviewed on 12/11/24 at 3:15 p.m. Resident #6 said in September 2024 a few months ago she was scheduled for a colonoscopy. She said when she was completing the preparation for the colonoscopy, she got up to go to the bathroom and fell. She said when she fell, feces sprayed all over the floor. She said there continued to be bowel movement on the closet floor and splattered on the wall. She said she had requested it to be cleaned up, however it had not been cleaned. Resident #6's closet had remnants of dried feces on the floor of the closet. There was also dried feces on the door and along the wall. B. Staff interviews The regional director of operations (RDO) was interviewed on 12/18/24 at approximately 2:00 p.m. The RDO said he observed the dried feces on the floor of Resident #6's closet and the wall. He said it would be cleaned immediately. An unidentified houskeeper was interviewed on 12/19/24 at approximately 8:30 a.m. an She said the resident's rooms were cleaned daily.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide adequate supervision during use of assistive de...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide adequate supervision during use of assistive devices to keep residents free from safety hazards for three (#9, #26 and #24) of seven residents out of 41 sample residents. Specifically, the facility failed to: -Ensure care planned fall interventions were utilized consistently for Resident #9; -Ensure foot pedals were attached to Resident #9 and Resident #26's wheelchairs when facility staff were pushing the residents in their wheelchairs; -Ensure Resident #26 was transferred appropriately from her chair to her wheelchair using a gait belt (a device used to help prevent falls); and, -Ensure Resident #24 was assessed appropriately for safe smoking. Findings include: II. Resident #9 A. Resident status Resident #9, age greater than 65, was admitted on [DATE]. According to the December 2024 computerized physician orders (CPO), diagnoses included acute kidney failure, history of falling and dementia. The 9/20/24 minimum data set (MDS) assessment revealed the resident had both short term and long term memory impairments. The resident had severely impaired daily decision making skills. The resident was dependent on staff for activities of daily living (ADL). The MDS assessment indicated the resident had not experienced any recent falls. B. Failure to ensure care planned fall interventions were utilized consistently 1. Facility policy and procedure The Fall Management policy, dated 2/29/24, was provided by the director of clinical services (DOCS) on 12/17/24 at 6:58 p.m. It read in pertinent part, The purpose of this fall management policy is to modify or eliminate risk factors as applicable and thereby attempt to reduce the likelihood of falls with significant injury. Research has shown that structured fall reduction programs can substantially reduce the rate of falls and fall related injuries in nursing facilities; however falls may likely occur. Risk factors that are internal to the resident included the resident's physical health and functional status. External factors include medication side effects, the use of appliances, and environmental conditions. To be effective, a fall reduction program is characterized by four components: Fall risk evaluation, care planning and implementation of interventions, ongoing evaluation process and a commitment by caregivers to make it work. Each resident will be reevaluated quarterly, annually and when a significant change occurs. Individualized care plan interventions will be implemented for residents found to be at high risk for falls. Interventions are to be re-evaluated when a resident falls for efficacy. Document in the resident's electronic medical record (EMR) the resident's response to interventions and revise the interventions if they are not successful. Monthly the quality assurance and performance improvement (QAPI) committee will review residents with falls for updated interventions and/or recommendations. 2. Observations On 12/12/24 at 10:22 a.m. Resident #9 was lying in bed. There was no fall mat beside the bed. On 12/12/24 at 2:30 p.m. Resident #9 was lying in bed. There was no fall mat beside the bed. On 12/16/24 at 10:15 a.m. Resident #9 was lying in bed. There was no fall mat beside the bed. On 12/16/24 at 3:35 p.m. Resident #9 was lying in bed. There was no fall mat beside the bed. On 12/17/24 10:36 a.m. licensed practical nurse (LPN) #1 observed Resident #9 was in bed with no fall mat beside the resident's bed. LPN #1 looked in Resident #9's room and was unable to find the fall mat that was supposed to be beside the resident's bed when the resident was in bed. 3. Record review Review of Resident #9's December 2024 CPO revealed the resident had a physician's order to have a fall mat on the floor next to her bed while she was in the bed, revised 12/16/24 (during the survey). The care plan, initiated 9/9/24, identified Resident #9 was at high risk for falls. Pertinent interventions were to have a fall mat to the side of the bed when she was lying down. 4. Staff interviews LPN #1 was interviewed on 12/17/24 at 10:36 a.m. LPN #1 reviewed Resident #9's care plan and confirmed the resident was to have a fall mat next to the bed when she was lying in bed. LPN #1 said the resident had not had any recent falls, however, she said she was a contracted agency nurse who had only been at the facility for three months. After confirming the fall mat was not beside Resident #9's bed, LPN #1 said she would locate a fall mat for the resident. The director of nursing (DON) was interviewed on 12/17/24 at 6:10 p.m. The DON said Resident #9 was on hospice services and was at risk for falls. She said the fall mats were available in the facility. She said she would ensure Resident #9 received the fall mat. C. Failure to have wheelchair foot pedals attached during transport 1. Observations On 12/12/24 at 11:00 a.m. Resident #9 was being pushed into the dining room in her wheelchair by an unidentified staff member. There were no foot pedals attached to her wheelchair, which caused the resident to hold her feet up off the floor. On 12/12/24 at 4:23 p.m. Resident #9 was being pushed to the dining room in her wheelchair by certified nurse aide (CNA) #11. The resident did not have any foot pedals on her wheelchair, which caused the resident's feet to dangle. 2. Record review The care plan, initiated 9/9/24, identified the resident was a high risk for falls. Pertinent interventions were to ensure the resident had proper footwear when mobilizing in her wheelchair. -The care plan did not include an intervention to ensure Resident #9's foot pedals were in place when transporting the resident in her wheelchair in order to prevent potential falls. III. Resident #26 A. Resident status Resident #26, age greater than 65, was admitted on [DATE]. According to the December 2024 CPO, diagnoses included atherosclerotic heart disease, hypertension, dementia and cognitive communication deficit. The 10/23/24 MDS assessment revealed the resident had both short term and long term memory impairments. The resident had severely impaired daily decision making skills. The resident was dependent on staff for ADLs. B. Failure to have wheelchair foot pedals attached during transport 1. Observations On 12/12/24 at 4:23 p.m. Resident #26 was being pushed to the dining room in her wheelchair by CNA #5. The resident did not have any foot pedals on her chair which caused the resident's feet to dangle. On 12/16/24 at 8:57 a.m. Resident #26 was being pushed to her room in her wheelchair by CNA #6. The resident did not have any foot pedals on her wheelchair which caused the resident's feet to dangle. On 12/16/24 at 11:26 a.m. Resident #26 was being pushed into the dining room in her wheelchair by an unidentified staff member. There were no foot pedals on her wheelchair which caused the resident's feet to dangle. On 12/17/24 at 4:32 p.m. Resident #26 was being pushed to the dining room in her wheelchair by CNA #5. The resident did not have any foot pedals on her chair which caused the resident's feet to dangle. 2. Record review The care plan, revised 7/30/24, identified Resident #26 was at risk for falls related to dementia, unsteady gait and history of falls. Pertinent interventions were to ensure the resident had proper footwear when mobilizing in her wheelchair. -The care plan did not include an intervention to ensure Resident #26's foot pedals were in place in order to prevent potential falls when the resident was being pushed in her wheelchair. The fall risk assessment dated [DATE] revealed Resident #26 as a high fall risk. 3. Staff interview The DON was interviewed on 12/17/24 at 6:10 p.m. The DON said Resident #9 and Resident #26's feet should not have been dangling while they were being transported in their wheelchairs (see Resident #9 and Resident #26's observations above). She said foot pedals needed to be used and all residents' wheelchairs should have the foot pedals. The DON said staff should not push a resident in their wheelchair if they had to hold their feet up. She said there was no system in place as to where the foot pedals were kept so they were easily accessible to staff for the transportation of residents. C. Failure to ensure resident was transferred appropriately from her chair to her wheelchair using a gait belt 1. Facility policy and procedure The Safe Lifting and Movement of Residents policy, revised July 2017, was received from the DOCS on 12/18/24. The policy read in pertinent part, In order to protect the safety and well-being of staff and residents, and to promote quality care, this facility uses appropriate techniques and devices to lift and move residents. Manual lifting of residents shall be eliminated when feasible. Staff responsible for direct resident care will be trained in the use of manual (gait/transfer belts and lateral boards) and mechanical lifting devices. 2. Observations On 12/12/24 at 11:56 a.m. Resident #26 was assisted from her stationary chair to her wheelchair by an unidentified CNA. The CNA held both of the resident's hands while she pulled her to a standing position. The resident then pivoted to the wheelchair. -The CNA failed to use a gait belt on Resident #26 during the transfer. On 12/12/24 at 4:26 p.m. Resident #26 was assisted from her stationary chair to her wheelchair by CNA #5. CNA #5 held both of the resident's hands while she pulled her to a standing position. The resident then pivoted to the wheelchair. -CNA #5 failed to use a gait belt on Resident #26 during the transfer. On 12/17/24 at 4:29 p.m. Resident #26 was assisted from her stationary chair to her wheelchair by CNA #5. CNA #5 held both of the resident's hands while she pulled her to a standing position. The resident then pivoted to the wheelchair. -CNA #5 failed to use a gait belt on Resident #26 during the transfer. 3. Record review The care plan, updated 10/29/24, identified Resident #26 was at risk for falls related to unsteady gait. Pertinent interventions included transferring the resident with supervision to substantial assistance. -The care plan failed to include the use of a gait belt during transfer. 4. Staff interviews The DON was interviewed on 12/17/24 at 6:10 p.m. The DON said when a resident was assisted to a standing position, a gait belt was to always be used for the safety of the resident. She said the nursing staff were trained to use the gait belt, however, she was not sure when the last training related to gait belt use was. The occupational therapist (OT) was interviewed on 12/18/24 at 4:53 p.m. The OT said a gait belt should be used when assisting a resident to a standing position. She said the trunk (upper body) had the best control and pulling on a resident's arms was not good, as there were a lot of muscles which could get injured. IV. Resident #24 A. Resident status Resident #24, age less than 65, was admitted on [DATE]. According to the December 2024 CPO, diagnoses included type 2 diabetes, history of other venous thrombosis (a condition where a blood clot, or thrombus, forms in a vein and blocks blood flow) and embolism (occurs when a blockage, called an embolus, lodges in a blood vessel and prevents blood from flowing). The 11/13/24 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. The resident was independent in ADLs B. Failure to ensure the resident was assessed for safe smoking 1. Facility policy and procedure The Traditional Tobacco and Electronic Smoking Device Policy, revised on 5/10/23, was provided by the DOCS on 12/19/24 at 1:03 p.m. It read in pertinent part, All residents who smoke or desire to smoke will be appropriately assessed to determine if the resident requires supervision and protective equipment during smoking. The assessment tool used for this purpose is the (name of the electronic medical record) Smoking Risk Assessment. Smoking assessment and potential restrictions shall be completed upon admission, quarterly at the time of unsafe smoking behavior or suspicion of smoking in an undesignated area or upon any change of condition, which would impact the residents ability to smoke and or smoke safely. 2. Resident observation and interview On 12/11/24 at 9:49 a.m. Resident #24 was sitting on his bed near his bedside table. There was black ash on the table. The resident's room and the resident smelled of cigarette smoke. Resident #24 said he smoked cigarettes and that he was independent with smoking and could go out to smoke whenever he wished. 3. Record review The care plan, revised 8/19/24, identified Resident #24 was an independent unsupervised smoker. Pertinent interventions included instructing and informing the resident about the facility policy on smoking, locations, times and safety concerns, monitoring the resident for any unsafe smoking practices and observing the resident's clothing and skin for signs of cigarette burns. The 9/23/24 progress note documented Resident #24 continued with his normal daily habit of smoking outside. The 11/23/24 progress note documented Resident #24 was observed going into the [NAME] charting room, grabbing another resident's box containing cigarettes, putting the other resident's box of cigarettes into his pants and walking out of the nurses station. The nurse and the manager on duty went into Resident #24's room and requested the box back. The resident gave the cigarettes back to the nurse. The 12/5/24 psychological follow up note documented Resident #24 had a history of smoking cigarettes in his room. Review of Resident #24's smoking assessments revealed the following: The 5/3/24 smoking risk evaluation documented the resident was safe and independent with smoking. The 11/13/24 smoking risk evaluation documented the resident did not smoke cigarettes. The evaluation form documented the resident said he did not currently have any cigarettes to smoke. The 12/16/24 progress note documented the resident was observed smoking in his room. Resident #24 denied smoking in his room and denied having cigarettes or lighters. The 12/18/24 smoking risk evaluation (completed during the survey) documented Resident #24 did not smoke only in designated areas and did not follow the smoking rules. The evaluation conclusion was the resident was supervised while smoking. 4. Staff interviews The social services consultant (SSC) was interviewed on 12/17/24 at 11:53 a.m. The SSC said the social worker for the facility was out of the facility. The SSC said she was not familiar with Resident #24 but would review the resident's records for the smoking assessment. The DON was interviewed on 12/17/24 at 6:10 p.m. The DON said the smoking evaluation was to be completed when the resident was admitted and on a quarterly basis or change of condition. The DOCS was interviewed on 12/19/24 at approximately 12:00 p.m. The DOCS said the DON was completing an assessment on the resident. He said he did not understand how the resident was not assessed for smoking.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

Based on observations, record review and interviews, the facility failed to ensure proper storage of medications in two of two medication storage rooms and two of four medication storage carts. Specif...

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Based on observations, record review and interviews, the facility failed to ensure proper storage of medications in two of two medication storage rooms and two of four medication storage carts. Specifically, the facility failed to: -Dispose of medications from the medication storage refrigerators and medication carts after residents had been discharged ; -Ensure medications were labeled with dates opened; -Ensure expired medications were removed and discarded from medication carts and storage refrigerators; and, -Maintain temperature logs for the medication refrigerators. Findings include: I. Facility policy and procedure The Storage of Medications policy, revised November 2020, was provided by the director of clinical services (DOCS) on 12/17/24 at 9:39 a.m. The policy read in pertinent part, Drugs and biologicals used in the facility are stored in locked compartments under proper temperature, light and humidity controls. The nursing staff is responsible for maintaining medication storage and preparation areas in a clean, safe, and sanitary manner. Discontinued, outdated, or deteriorated drugs or biologicals are returned to the dispensing pharmacy or destroyed. II. Observations and interview On 12/12/24 at 2:05 p.m. the [NAME] hall medication storage room refrigerator was observed with registered nurse (RN) #1. A temperature log for the medication refrigerator was not present in the room. The temperature reading inside of the refrigerator was observed to be 40 degrees fahrenheit (F). RN #1 said she would find the temperature log for the refrigerator. The following items were found in the medication refrigerator: -An opened vial of Tuberculin Purified Protein Derivative 10 milliliters (ml) which was not labeled with the date opened. RN #1 said the medication had been opened and used. RN #1 said she was not sure how long the medication could be used once it was opened. RN #1 said the medication should be discarded because she did not know when it was opened. -An opened Insulin Glargine (Basaglar) 100 units/ml pen which was not labeled with the date it was opened. RN #1 said she thought the insulin would be good for 30 days after opening, but was going to discard it since it did not have a date opened label on it. On 12/12/24 at 2:26 p.m. the East hall medication storage room was observed with licensed practical nurse (LPN) #2. A temperature log for the medication refrigerator was not present in the room. LPN #2 said she would ask where the temperature log was located. The following items was found in the refrigerator: -An opened vial of Tuberculin Purified Protein Derivative 10 ml which was not labeled with the date opened. LPN #2 said the medication was good for 30 days after opening, but since it was not labeled with a date opened, it should be discarded. -A Cathflo 2 milligram (mg) package (for dissolving blood clots) was labeled with a discharged resident's name. LPN #2 said the resident had been discharged on 4/9/23. -An unopened Cathflo 2 mg package with an expiration date of December 2023. -Six Phenalephrine (hemorrhoid) 0.25 mg suppositories with an expiration date of May 2023. -A vial of Retacrit 10,000 units was labeled with a discharged resident's name. LPN #2 said the resident had been discharged on 11/20/24. -Two vials of Engerix B 20 micrograms (mcg)/ml with an expiration date of June 2024. -One container of Prevnar 20 injectable medication was labeled with a discharged resident's name. LPN #2 said the resident had been discharged on 8/12/24. -A Lantus Solostar insulin pen was labeled with a discharged resident's name. The LPN said the resident had been discharged on 11/22/24. LPN #2 said medications should be removed from the refrigerator within 48 hours of a resident's discharge. LPN #2 said tuberculin and Engerix medications should be labeled with a date upon opening. LPN #2 said nursing staff should be checking the medication refrigerator and medication carts for expired medications at least weekly. On 12/12/24 at 3:11 p.m. the East hall medication cart #1 was observed with RN #2. The following items were found: -An opened Combivent Respimat 20 mcg/100 mcg inhaler was not labeled with the date opened. RN #2 said she would discard the medication if it was not dated when opened because she did not know how long it could be used after opening. -An opened Trelegy Elipta 200 mcg inhaler was not labeled with the date opened. RN#2 said she would check with the nursing supervisor to see how long the inhaler could be used. -A bottle of Amlactin lotion with an expiration date of October 2023. On 12/12/24 at 3:35 p.m. the [NAME] hall medication cart #2 was observed with LPN #1. The following item was found: -An opened Wixela fluticasone propionate and salmeterolinhaler 250/50 mcg inhaler was not labeled with the date opened. LPN #1 said the inhaler should have a date opened label on it. III. Additional staff interviews LPN #1 was interviewed on 12/12/24 at 3:29 p.m. LPN #1 said she knew there was a thermometer in the west medication refrigerator, but did not know who checked the temperatures or maintained the log of refrigerator temperatures. The director of nursing and the DOCS were interviewed together on 12/17/24 at 3:19 p.m. The DON said staff brought her expired medications, undated medications and medications from residents who were discharged . The DON said the opened insulin pen, tuberculin purified protein and inhalers needed to be labeled with the date opened or they should be discarded. The DOCS said the facility would provide a temperature monitoring log for the refrigerators if one was available. (The log was not provided by the completion of the survey). The DON said it was the responsibility of the night shift nurses to check and record the medication refrigerator temperatures. The DON said medications should be removed from the refrigerator or medication cart on the day of a resident's discharge. The DON said expired medications should be discarded immediately. The DON said the expiration dates in the refrigerators should be checked by nursing staff when temperatures were checked daily.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0800 (Tag F0800)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide each resident with a nourishing, palatable a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to provide each resident with a nourishing, palatable and well-balanced diet that meets his or her daily nutritional and special dietary needs, taking into consideration the preferences for two (#48 and #61) of six residents out of 41 sample residents. Specifically, the facility failed to: -Provide a balanced menu with a variety; and, -Provide alternate items of preference for Resident #61 and #48 when requested. I. Provide a balanced menu with a variety of starch options A. Facility policy and procedure The Resident Food Preferences policy, revised July 2017 was provided by the director of clinical services (DOCS) on 12/18/24 at 9:42 a.m. The policy read in pertinent part, Individual food preferences will be assessed upon admission and communicated to the interdisciplinary team. Modifications to diet will only be ordered with the resident's or representative's consent. Upon the resident's admission or within 24 hours after his/her admission, the dietitian or nursing staff will identify a resident's food preferences. When possible, staff will interview the resident directly to determine current food preferences based on history and life patterns related to food and mealtimes. Nursing staff will document the resident's food and eating preferences in the care plan. The dietitian and nursing staff, assisted by the physician, will identify any nutritional issues and dietary recommendations that might be in conflict with the resident's food preferences. The resident has a right not to comply with therapeutic diets. If the resident refuses or is unhappy with his or her diet, the staff will create a care plan that the resident is satisfied with. The food services department will offer a variety of foods at each scheduled meal, as well as access to nourishing snacks throughout the day and night. The facility's quality assessment and performance improvement (QAPI) committee will periodically review the issues related to food preferences and try to identify more widespread concerns about meal offerings, food preparation. B. Resident interviews Resident #61's representative was interviewed on 12/11/24 at 2:45 p.m. The resident's representative said the food was repetitive and it looked like the same thing over and over, and the menu lacked variety. Resident #24 was interviewed on 12/11/24 at 4:44 p.m. Resident #24 said the food was repetitive and that he did not like the taste of the food. He said the facility served too much chicken. He said the food was not good. Resident #47 was interviewed on 12/11/24 at 5:30 p.m. Resident #47 said the food quality was poor and attending the food meetings did not make a difference. Resident #47 said he talked to the new dietary manager (DM), who had been at the facility for almost three months, about various things and he was told to give it time. C. Resident group interview The resident group interview was conducted on 12/17/24 at 1:05 p.m. The group consisted of five residents (#115, #28, #4, #16 and #17) who were interviewable based on assessment by the facility. The residents said they continued to have concerns about the food. The residents' concerns were as follows: -The menu was repetitive and carrots, rice and potatoes were served too much; and, -Mixed vegetables were served too frequently. The residents said they had a food committee and they had complained about the food during resident council meetings. However, the group said they felt they were not listened to by the facility. The residents said the kitchen staff needed to take pride in their cooking. D. Record review The 10/21/24 resident council meeting minutes were provided by the DOCS on 12/17/24 at 10:00 a.m. The minutes documented the residents voiced that too much rice was being served at meals and residents wanted more of a variety in menu choices. A four week cycle menu was provided by the nursing home administrator (NHA) on 12/12/24 at 11:12 a.m. A review of the week two menu (served during the survey) revealed repeated menu items. Potatoes were a repeated side item for three of the four lunch and dinner meals on the following days: -On 12/15/24 the dinner menu was shepherds pie as the main entree and contained potatoes. -On 12/16/24 the lunch menu was Salisbury steak served with a side of mashed potatoes. -On 12/16/24 the dinner menu was breaded fish on a bun and served with potato wedges. Pasta was a repeated side item for four of the six lunch and dinner meals on the following days: -On 12/19/24 the lunch menu was Italian sausage with parmesan noodles. -On 12/20/24 the lunch menu was cornflake chicken breast with macaroni and cheese. -On 12/20/24 the dinner menu was meatballs with marinara sauce and spaghetti noodles. -On 12/21/24 the lunch menu was chicken alfredo with spaghetti noodles. E. Staff interviews The dietary manager (DM) was interviewed on 12/17/24 at approximately 1:30 p.m. The DM said the facility staff had not mentioned to her that the residents had complained the menus were repetitive. The DM said normally if a resident complained a CNA would inform the dining staff, and bring the resident's initial meal tray to the kitchen to get the resident something else to eat. District supervisor (DS) #2 was interviewed on 12/17/24 at approximately 1:30 p.m. DS #2 said she had previously helped the facility with menu management and had consulted with the regional dietitian to review the menus including the residents' likes and dislikes. DS #2 said if the residents prefer, for example, to have fish removed from the menu, the residents could list another preferred menu item, give the managers that feedback and then make the changes to the menu. DS #2 said she would start reviewing the menus to change out some of the repetitive options. II. Failed to provide items of preference for Resident #61 and Resident #48 A. Resident #61 1. Resident status Resident #61, age greater than 65, was admitted on [DATE]. According to the December 2024 computerized physician orders (CPO), diagnoses included sepsis (infection of the blood), acute respiratory failure, pulmonary fibrosis (scarring of lung tissue) and late onset dementia. The 11/24/24 minimum data set (MDS) assessment revealed the resident had severe cognitive impairments with a brief interview for mental status (BIMS) score of six out of 15. Resident #61 was dependent on assistance for bathing, needed substantial assistance with transfers, dressing, toileting hygiene and oral hygiene, supervision with personal hygiene and set up help with eating. 2. Resident representative interview and observations Resident #61's representative was interviewed on 12/11/24 at 2:45 p.m. The representative said she was worried about Resident #61's weight because he did not eat well. The representative said she complained about the food to multiple staff at the facility and told a staff member Resident #61 was not eating well and needed encouragement to eat. The representative said she requested a menu and the certified nurse aides (CNA) told her they were unsure where to find a menu. The representative said Resident #61 finished the Mexican food the family brought him from home and the resident preferred Mexican food. The following was observed during the 12/11/24 noon meal: At 12:01 p.m., the room trays were delivered to the east unit.CNA #8 delivered a tray to Resident #61. She assisted the resident into his chair by the bedside table by holding his hand for assistance. CNA #8 set the tray in front of the resident and left the room. The following was observed during the 12/16/24 noon meal: At 12:05 p.m. CNA #9 brought Resident #61 his tray. She assisted him to sit in a chair. CNA #9 set a meal tray in front of Resident #61 and left the room. -However, staff did not offer Resident #61 any items of preference or encouragement. 3. Record review Resident #61's nutrition care plan, initiated 11/27/24, documented he had a nutritional problem or potential nutritional problem related to sepsis, Alzheimer's disease, polyneuropathy (nerve disease causing numbness and pain), polyosteoarthritis (arthritis in multiple joints), GERD and fatty liver. The family reported a history of weight loss prior to his admission to the facility. Pertinent interventions initiated 11/27/24 included obtaining the resident's food preferences and offering as able and offering food alternates of equal nutritional value. A review of the resident's electronic medical record (EMR) revealed the following: An 11/27/24 progress note written at 4:25 p.m. documented Resident #61's family member asked if there was an alternate menu and if the resident could have a banana and yogurt for breakfast, and Mexican food only for lunch and dinner to eat. An 11/27/24 progress note documented written at 5:47 p.m. documented Resident #61's daughter brought food for the resident to eat at dinner and said she would try to contact the dietary department to figure out food options for Resident #61. A 12/1/24 progress note written at 5:36 p.m. documented the facility told Resident #61's representative the facility could offer choices available in the kitchen but could not force feed the resident. If the resident had favorite food items he would eat, the facility could provide them and make sure the resident had them to eat. Resident #61's food and nutrition food preferences, dated 12/9/24 were provided by the DOCS on 12/17/24 at 9:39 a.m. The food preferences revealed the resident preferred Mexican foods, bananas, yogurt, beans, rice, cheese, chicken, sweets and fruit. The resident's least favorite foods were listed as pasta, carbohydrates and red meat. He had recently lost weight. -However, Resident #61's care plan was not updated to reflect Resident #61's preferences. 4. Staff interviews CNA #9 was interviewed on 12/17/24 at 11:00 a.m. CNA #9 said Resident #61 needed encouragement to eat. CNA #9 said she heard Resident #61 had complained about the food quality previously and she would tell the dietitian if she received a complaint about food quality. The district supervisor (DS) #1 was interviewed on 12/17/24 at approximately 1:30 p.m. DS #1 said a resident's food preferences were usually captured within 24 hours of the resident's admission to the facility. DS #1 said the DM would then enter the preferences into the menu system so they appeared on the resident's meal card. The DM was interviewed on 12/17/24 at approximately 1:30 p.m. The DM said she was not familiar with Resident #61's meal preferences or that he preferred Mexican food. B. Resident #48 1. Resident status Resident #48 age [AGE], was admitted on [DATE]. According to the December 2024 CPO, diagnoses included unspecified macular degeneration (decreased vision), dysphagia, depression and cognitive communication deficit. The 9/27/24 MDS assessment showed the resident had cognitive impairments with a BIMS score of three out of 15. The resident was prescribed a therapeutic mechanically altered diet. 2. Record review The December 2024 CPO revealed a physician's order for a regular diet, dysphagia advanced texture and regular consistency. The order documented she could have a regular grilled cheese. 3. Observation On 12/16/24 at 5:24 p.m., the resident had not eaten her meal. She said she would like to have a grilled cheese with ham sandwich.CNA #10 was alerted that Resident #48 wanted a a ham and grilled cheese sandwich. CNA #10 went to the kitchen window to put in the request. The registered dietitian (RD) went to the kitchen window and said Resident #48 could not have the ham on the grilled cheese. At 5:36 p.m., the resident received a grilled cheese sandwich. The resident asked if there was ham on her sandwich. CNA #10 said no, and the resident asked why she did not get ham on her sandwich the CNA said it was because of her diet order. 4. Staff interviews CNA #10 was interviewed on 12/16/24 at 5:27 p.m. CNA #10 said she had requested a ham and cheese grilled cheese sandwich for Resident #48 however, the RD told him she could not have one and ordered only a grilled cheese sandwich. The RD was interviewed on 12/17/24 at 6:02 p.m. The RD said Resident #48 was prescribed a dysphagia diet and she could have a grilled cheese sandwich. She said she could not have the ham for safety reasons. She said she reached out to the speech therapist and she did update the diet so that she was able to have chopped ham. The RD was interviewed again on 12/18/24 at 4:00 p.m. The RD said when Resident #48 requested ham on her sandwich, she thought the resident was only approved to have a grilled cheese sandwich and not ham because of the residents prescribed modified texture diet. The RD said she was being over cautious when she said the resident could not have ham on her sandwich.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on interviews, observations and record review, the facility failed to ensure residents consistently received food prepared by methods that conserved nutritive value, were palatable in taste, app...

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Based on interviews, observations and record review, the facility failed to ensure residents consistently received food prepared by methods that conserved nutritive value, were palatable in taste, appearance and temperature. Specifically, the facility failed to ensure the residents' food was palatable in taste, texture, appearance and temperature. Findings include: I. Resident interviews Resident #13 was interviewed on 12/11/24 at 10:38 a.m. Resident #13 said the food was not hot. Resident #35 was interviewed on 12/11/24 at 2:17 p.m. Resident #35 said the food was never hot. Resident #61's representative was interviewed on 12/11/24 at 2:45 p.m. The resident's representative said Resident #61 told her the food had no flavor. Resident #6 was interviewed on 12/11/24 at 3:25 p.m. Resident #6 said the food was not good. Resident #6 said the grilled cheese sandwiches were not cooked correctly and were not grilled, but microwaved instead. Resident #6 said the food was often served cold and had no flavor. Resident #24 was interviewed on 12/11/24 at 4:44 p.m. Resident #24 said the food was repetitive and that he did not like the taste of the food. He said the facility served too much chicken. He said the food was not good. Resident #47 was interviewed on 12/11/24 at 5:30 p.m. Resident #47 said the food quality was poor and attending the food meetings did not make a difference. He said a hamburger patty could be thrown at the wall and it would put a hole in the wall. Resident #47 said he talked to the new dietary manager (DM), who had been at the facility for almost three months, about various things and he was told to give it time. Resident #47 said the food was overcooked and crusty. II. Observations During a continuous observation on 12/12/24, beginning at 4:15 p.m. and ending at 5:05 p.m., the following was observed during the meal preparation and service in the main kitchen: At 4:25 p.m. cook (CK) #1 took the temperature of the hot food. The philly cheesesteak sandwiches were in a food service pan fully assembled for meal service. The temperature of the tater tots was 99 degrees F. The temperature of the mixed vegetables was 160 degrees F. At 4:30 p.m. assembly of resident meal trays for the west hall room tray delivery started and the meal trays were delivered to the west hall at 4:39 p.m. At 4:40 p.m. assembly of resident meal trays for the east hall room tray delivery started. At 4:44 CK #1 pulled a second pan of assembled philly cheesesteak sandwiches out of the hot holding pan and placed the sandwiches in the hot holding table for service. Resident meal trays were assembled and placed in the cart. At 4:45 p.m. the test tray was assembled and placed in the east hall room delivery cart. At 4:45 p.m. the cart with the test tray left the kitchen and arrived in the east hall at 4:46 p.m. At 4:47 p.m. the first room tray was delivered to a resident. At 4:56 p.m. the test tray was removed from the cart. The test tray was immediately evaluated by three surveyors after the last resident had been served their room try for dinner. The test tray consisted of a philly cheesesteak sandwich, tater tots, mixed vegetables and canned fruit for dessert. -The tater tots were 108 degrees F. -The mixed vegetables were 119.7 degrees F. -The tater tots were over-salted. The vegetables were overcooked and limp, with a bland flavor and dull color. The bun on the philly cheesesteak was hard and chewy on each end of the bread. A small portion of the cheese was burned. On 12/12/24 at 5:00 p.m., Resident #115 received her meal in the dining room. The resident attempted to eat the philly cheesesteak sandwich, but she did not. Resident #115 asked for a new sandwich because she said the bread was too hard. III. Resident group interview The resident group interview was conducted on 12/17/24 at 1:05 p.m. The group consisted of five residents (#115, #28, #4, #16 and #17) who were interviewable based on assessment by the facility. The residents said they continued to have concerns about the food. The residents' concerns were as follows: -The meals were often served cold; -The quesadillas and grilled cheese sandwiches were often served burnt; -The food had no flavor and was bland in taste; -The meat was tough, particularly the pork chops and chicken; -The tater tots served on the 12/12/24 evening meal were too salty; -The philly cheesesteak sandwich which was served 12/12/24 during the evening meal had hard bread and the residents did not the like cheddar cheese that was used rather than the traditional swiss cheese; -The vegetables were under cooked; -The menu was repetitive and carrots, rice and potatoes were served too much; and, -Mixed vegetables were served too frequently. The residents said they had a food committee and they had complained about the food during resident council meetings. However, the group said they felt they were not listened to by the facility. The residents said the kitchen staff needed to take pride in their cooking. IV. Record review Resident council meeting notes were reviewed for October 2024 and November 2024. The 10/31/24 resident council minutes documented the following comments from residents: -The chicken and pork were overcooked and tough; -Too much rice was served at meals; and, -The residents would like to have more variety. The 11/21/24 resident council minutes documented the following comments from residents: -The food was horrible. Residents left the dining room in disgust; -The pork and chicken were still too tough to eat; -Alternative meals were not offered; and, -Food was served cold. V. Staff interviews The nursing home administrator (NHA) was interviewed on 12/18/24 at 12:25 p.m. The NHA said he had heard concerns about food quality and it was discussed during resident council meetings. The NHA said he had sampled some random meals and the meals he sampled had been good. The NHA said he had not sampled a meal sent in the room tray cart. The NHA said the facility had recently switched food vendors and some residents perceived that the food quality might be different but he had not noticed a difference. The DM was interviewed on 12/18/24 at 3:00 p.m. The DM said when the facility held the food committee meeting with the residents, residents said there were concerns about the temperature of the food. The DM said the dietary staff, including herself, had tasted the food. The DM said the main issue she heard from the residents was about oatmeal in the morning and a few things from the menu were not as hot as they could be. The DM said she tasted a test tray about a week ago and there were no concerns with the test tray. District supervisor (DS) #1 was interviewed on 12/18/24 at 3:00 p.m. DS #1 said the facility completed a test tray audit before the 15th of every month to assess food quality. The DM said she thought the facility needed to build the sandwiches on the line during meal service instead of assembling them ahead of time for better quality. The DM said she was trying to train the staff to batch cook the tater tots and the tater tots served for the evening meal on 12/12/24 were cooked in one batch ahead of time.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, record review and interviews, the facility failed to store, prepare, distribute and serve food in a sanitary manner in the main kitchen. Specifically, the facility failed to: -E...

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Based on observations, record review and interviews, the facility failed to store, prepare, distribute and serve food in a sanitary manner in the main kitchen. Specifically, the facility failed to: -Ensure dishes were sanitized correctly in the three compartment sink; and, -Ensure safe and appropriate storage of food items in the walk-in refrigerator. Findings include: I. Failed to ensure dishes were sanitized correctly in the three compartment sink A. Professional reference The Food and Drug Administration (FDA) Food Code, January 2023, was retrieved on 12/24/24 from https://www.fda.gov/food/fda-food-code/food-code-2022. It read in pertinent part, Manual warewashing, sink compartment requirements: The three compartment requirement allows for proper execution of the three step manual warewashing procedure. If properly used, the three compartments reduce the chance of contaminating the sanitizing water and therefore diluting the strength and efficacy of the chemical sanitizer that may be used. Alternative manual warewashing equipment, allowed under certain circumstances and conditions, must provide for accomplishment of the same three steps: application of cleaners and the removal of soil; removal of any abrasive and removal or dilution of cleaning chemicals; and, sanitization. Efficacious sanitization depends on warewashing being conducted within certain parameters. Time is a parameter applicable to both chemical and hot water sanitization. The time hot water or chemicals contact utensils or food-contact surfaces must be sufficient to destroy pathogens that may remain on surfaces after cleaning. The Oasis 146 multi-quat sanitizer directions for use, dated 2015, were observed posted above the three compartment sink in the main kitchen on 12/17/24 at 11:30 a.m. The directions read in pertinent part, Apply Oasis 146 Multi-Quat Sanitizer at proper use solution. Expose all surfaces of the equipment, ware or utensils to the sanitizing solution for a period of not less than one minute. Air dry. B. Facility policy and procedure The Warewashing policy, revised February 2023, was provided by the director of clinical services (DCOS) on 12/16/24 at 11:15 a.m. The policy read in pertinent part, The dining services staff will be knowledgeable in the proper technique for processing dirty dishware through the dish machine, and proper handling of sanitized dishware. Temperature and/or sanitizer concentration logs will be completed, as appropriate. B. Sanitizer instructions The Oasis 146 multi-quat sanitizer directions for use, dated 2015, were observed posted above the three compartment sink in the main kitchen on 12/17/24 at 11:30 a.m. The directions read in pertinent part, Apply Oasis 146 Multi-Quat Sanitizer at proper use solution. Expose all surfaces of the equipment, ware or utensils to the sanitizing solution for a period of not less than one minute. Air dry. C. Resident interview Resident #47 was interviewed on 12/12/24 at 5:30 p.m. Resident #47 said the dishes were frequently dirty and when he received his meals there were sometimes spots of dried food on the plates from the facility 's dish washing process. C. Observations On 12/11/24 at 10:05 a.m. the following was observed: At 10:05 a.m. an unidentified dietary aide (DA) washed a rack of plate covers. The unidentified DA placed the rack of plate covers on a rolling cart. The dietary manager (DM) pushed the rolling cart and dish rack to rest in front of the sanitizer compartment of the three compartment sink. The DM removed the plate covers from the dish rack two at a time and submerged them in the sanitizer compartment of the three compartment sink. The DM immediately removed the plate covers one by one and placed them back on the dish rack to dry. -The DM failed to leave the plate covers in the sanitizer for at least one minute according to the directions. The plate covers were submerged from five to twenty-five seconds instead of at least one minute according to the instructions in the posted dishwashing procedure. D. Staff interviews The DM was interviewed on 12/11/24 at 10:05 a.m. The DM said the dietary staff were washing the dishes in the dish machine and sanitizing the dishes in the three compartment sink until their chemical sanitizer for the dish machine arrived. The DM said the dishes needed to be in contact with the sanitizer for more than 30 seconds. -However, according to the manufacturer 's recommendations the dishes needed to be submerged into the sanitizer for at least one minute. The DM was interviewed again on 12/18/24 at 3:00 p.m. The DM said she thought she had left the plate covers submerged in the sanitizer compartment for at least a minute. II. Failed to store food items appropriately in the walk in refrigerator A. Professional reference The Cold Food Storage Chart (expires 10/31/26) was retrieved on 12/23/24 from https://www.foodsafety.gov/food-safety-charts/cold-food-storage-charts. It revealed in pertinent part, Follow the guidelines below for storing food in the refrigerator and freezer. The short time limits for home-refrigerated foods will help keep them from spoiling or becoming dangerous to eat: Hamburger and ground meats store one to two days under refrigeration. Fresh poultry such as chicken, whole or in pieces, stored one to two days under refrigeration. B. Facility policy and procedure The Labeling and Dating policy, undated, was provided by the DOCS on 12/16/24 at 11:15 a.m. The policy read in pertinent part, Items removed from a labeled case in the freezer and placed in the refrigerator for thawing should be labeled with the date of removal from the freezer and an appropriate use by date. Leftovers must be labeled and dated with the date they are prepared and the use by date. The Food Retention and Storage guide, undated, was provided by the DOCS on 12/16/24 at 11:15 a.m. It read in pertinent part, A time/temperature control for safety food (TCS): a food that required time/temperature control for safety to limit pathogenic microorganism growth or toxin formation. Raw meat, poultry, and seafood once thawed can be refrigerated for one to two days. C. Observations On 12/11/24 at 9: 25 a.m. the following was observed on one shelf in the walk in refrigerator in the main kitchen: -An undated, clear five pound (lb) bag of raw chicken breasts; -An undated clear bag of raw chicken thighs under the bag of chicken breasts; -A clear lexan container raw of chicken thighs covered with plastic wrap, labeled with the date 11/29 and 12/10; -Three undated five lb tubes of raw ground beef in a metal baking pan; -Shredded parmesan cheese in a clear lexan container covered with a red lid with no date, not labeled or dated; -Raw chicken thighs in a metal baking pan labeled with the date 12/8. D. Staff interviews The DM was interviewed on 12/17/24 at approximately 1:30 p.m. The DM said the proteins were pulled from the freezer and placed in the walk in refrigerator a day prior to use. The DM said the meat was not labeled because the staff removed the meat from the box to cook for resident meals and the unlabeled meat in the walk-in refrigerator was leftover. The DM said the facility cooked the leftover meat to cook for staff meals. The DM said the ham on the shelf next to the raw chicken was used for sandwiches and salads and should be on a different shelf. -However, the chicken thighs dated 12/8, and 12/10 did not indicate if these dates were pull date or expiration dates. District supervisor (DS) #1 was interviewed on 12/17/24 at approximately 1:30 p.m. DS #1 said the facility should use a pull thaw system to label the meat with the date it was pulled from the freezer and the meat 's expiration date and the facility was planning to implement that practice.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected most or all residents

Based on record review and interviews, the facility failed to ensure an effective quality assurance program to identify and address facility compliance concerns was implemented in order to facilitate ...

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Based on record review and interviews, the facility failed to ensure an effective quality assurance program to identify and address facility compliance concerns was implemented in order to facilitate improvement in the lives of nursing home residents through continuous attention to quality of care, quality of life and resident safety. Specifically, the quality assurance and performance improvement (QAPI) program committee failed to operate a quality assurance (QA) program in a manner to identify and address concerns related to quality of care. Findings include: I. Facility policy and procedure The Quality Management Plan/Quality Assurance and Performance Improvement (QMP/QAPI) Plan policy, dated 9/29/23, was provided by the director of clinical services (DOCS) on 12/19/24 at 2:43 p.m. It read in pertinent part, The facility has an on-going quality management and quality assurance and performance improvement (QAPI) program designed to objectively and systematically monitor and evaluate the residents' care and health care services. The comprehensive program is designed to provide care that is optimal within the available resources and is consistent with the achievable goals. The objectives include to ensure that monitoring quality of residents' care is performed systematically and continuously, ensure communication among all departments in improving resident care and identifying programs through the use of on-going monitors by focusing on identification, analysis and resolution of problems, and evaluate the results of actions taken by each department and maximize the use of resources available within the facility. It is the goal of the facility to integrate QMP/QAPI into all care and service areas of the organization. The following will be key areas of focus of the facility: clinical care, quality of life, resident choice and care transitions. Effective performance improvement efforts will focus on the development, maintenance and periodic improvement of systems that influence organizational outcomes. II. Cross-referenced citations Cross-reference F561 self-determination: The facility failed to honor resident choices. Cross-reference F566 right to perform facility services or refuse: The facility failed to ensure residents were compensated timely for work performed. Cross-reference F567 management of personal funds: The facility failed to ensure personal funds accounts were managed adequately. Cross-reference F584 safe, clean, comfortable and homelike environment: The facility failed to ensure residents were provided with a safe, clean, comfortable and homelike environment. Cross-reference F610 investigation of an alleged violation: The facility failed to investigate allegations of abuse. Cross-reference F622 transfer and discharge requirements: The facility failed to ensure residents were allowed to remain in the facility. Cross-reference F626 permitting residents to return to the facility: The facility failed to ensure a resident was able to return to the facility. Cross-reference F661 discharge summary: The facility failed to ensure an appropriate discharge summary was in place. Cross-reference F677 activities of daily living for dependent residents: The facility failed to provide appropriate treatment and services to maintain or improve residents' ability to perform activities of daily living. Cross-reference F679 activities meet the interests and needs of each resident: The facility failed to ensure residents received an ongoing program of activities designed to meet needs and interests, and promote physical, medical and psychosocial well-being. Cross-reference F684 quality of care: The facility failed to provide treatment and care in accordance with professional standards of practice. Cross-reference F685 treatment or devices to maintain hearing and vision: The facility failed to ensure proper treatment and services to maintain hearing and vision. Cross-reference F689 free of accident hazards: The facility failed to ensure residents remained as free from accident hazards as possible. Cross-reference F698 dialysis communications: The facility failed to ensure residents received dialysis services consistent with professional standards of practice. Cross-reference F760 significant medication errors: The facility failed to ensure residents were free from significant medication errors. Cross-reference F761 storage and labeling of medications: The facility failed to ensure all drugs and biologicals used in the facility were properly stored and labeled. Cross-reference F800 diet meets the needs of each resident: The facility failed to provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs, taking into consideration the preferences of each resident. Cross-reference F804 nutritive value and food palatability: The facility failed to ensure residents were provided with food cooked and served in a manner that conserved nutritive value, flavor, appearance, texture and at an appetizing temperature. Cross-reference F812 kitchen sanitation: The facility failed to prepare and serve food in a sanitary manner. Cross-reference F880 infection control: The facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of diseases and infection. III. Staff interviews The nursing home administrator (NHA), the regional director of operations (RDO) and the DOCS were interviewed together on 12/19/24 at 2:17 p.m. The NHA said the QAPI committee met monthly with the interdisciplinary team (IDT) and over video call if the medical director could not attend in person. The NHA said the QAPI format reviewed various topics on a worksheet that were marked as compliant or non-compliant. The RDO said if the facility identified a major issue that could not wait to be addressed until the next QAPI meeting, the facility called a meeting sooner rather than later. The DOCS said the facility identified smoking assessments were not completed and reviewed the process multiple times but had not identified the assessments as a systemic issue. The DOCS said enhanced barrier precautions (EBP) was identified as an issue under the previous director of nursing (DON) and said it was an oversight due to changing facility leadership positions. The NHA said the facility had not identified residents needing assistance at meal time as an issue. The NHA said the facility had a schedule for managers to be present in the dining room at meal time and observe if residents needed additional assistance. The NHA said the facility had discussed activities but had not identified it as a concern and activities had their own section to complete on the QAPI form. The RDO said the facility team did discuss residents scheduled for one-to-one activities. The DOCS said the new activity director (AD) had been with the facility for about a month and was trying to create some stability and revamp the activity department. The RDO said the facility instituted floor huddles to discuss with the facility staff what issues the staff had identified, to build culture and create an open environment for staff to discuss concerns.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** II. Water management program A. Professional reference The CDC recommendations for Legionella (3/15/24) were retrieved on 12/20...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** II. Water management program A. Professional reference The CDC recommendations for Legionella (3/15/24) were retrieved on 12/20/24 from https://www.cdc.gov/control-legionella/php/wmp/index.html. It read in pertinent part, Many buildings need a water management program (WMP) for their building water system or specific devices. WMPs identify hazardous conditions and outline steps to minimize the health impact of waterborne pathogens. Developing and maintaining a WMP is a multi-step process that requires continuous review. The seven steps of a Legionella WMP are to: Establish a WMP team; describe the building water systems; identify areas where legionella could grow and spread; decide where to apply and how to monitor control measures; establish interventions when control limits are not met; ensure the program runs as designed and is effective and document and communicate all the activities. Use flow diagrams and a written description to describe the building water systems. Include details like: How water enters the building, how water is distributed in the building, location of hot tubs, water heaters or boilers, and cooling towers, and where the building connects to the municipal water supply. Identify where potentially hazardous conditions could occur in the building water systems. Examples include areas where water temperature could promote Legionella growth or where water flow might be low. Establish control measures and limits for each hazardous condition. Control measures are actions taken in the building water systems to limit growth and spread of Legionella. They can include adding disinfectant, cleaning, and heating. Control limits are acceptable values for the control measures being monitored. They can include a maximum, minimum, and range of values. Control points are locations where control measures are applied. B. Facility policy and procedure The Legionella Surveillance policy, not dated, was provided by the nursing home administrator (NHA) on 12/16/24 at 1:30 p.m. The policy read in pertinent part, Legionella surveillance is one component of the facility's water management plans for reducing the risk of legionella and other opportunistic pathogens in the facility's water systems. In the absence of Legionella infections for a period of at least one year, the facility shall implement primary prevention strategies. Primary prevention strategies include: Cooling towers and potable water systems shall be routinely maintained. At-risk medical equipment shall be cleaned and maintained in accordance with manufacturer recommendations. Non-potable water systems shall be routinely cleaned and disinfected. Nebulation devices shall be filled only with sterile fluid. Cold water shall be stored above 140 degrees Fahrenheit (F) and circulated at a minimum return of 124 (F). Stagnate - dead legs - Areas not in use by residents and staff are identified by maintenance and placed on a weekly flush and disinfection schedule. -The Legionella Surveillance policy did not identify specific areas and locations where legionella could grow and spread; and decide where to apply and how to monitor and document control measures. The policy failed to include specific facility locations monitored such as water filters, pipes, valves and fittings, and medical devices (such as CPAP machines). The policy did not include how to monitor and document the control measures. C. Observations On 12/16/24 at 9:30 a.m. the southeast wing, resident rooms #55, #56, #57, #59, and #60, were observed to be empty of residents. The rooms were not occupied. D. Record review The water flush log was reviewed on 12/19/24. It revealed the unoccupied rooms were flushed in July 2024 and October 2024. E. Staff interviews The regional director of operations (RDO) was interviewed on 12/16/24 at 2:08 p.m. The RDO said the facility's legionella surveillance policies were reviewed annually and as needed in monthly quality assurance and performance improvement meeting (QAPI). -However, the policy did not contain a date it was reviewed. The maintenance director (MTD) was interviewed on 12/19/24 at 9:55 a.m. The MTD said the facility had a hallway of unoccupied resident rooms and these rooms contained dead legs (plumbing system with infrequent water flow). The MTD said these rooms had been unoccupied for several months. The MTD said he ran the water from one of the sinks in the southeast wing to check the water temperature and he maintained a log of his findings. He was not aware of any requirements to track the rooms or amount of time to run the water for legionella surveillance. The MTD said he went weekly to one of the unoccupied resident rooms to temperature check the water but he did not flush the toilets or run the faucets for any length of time outside of getting an accurate water temperature. -However, documentation of monitoring and disinfection were not available. Based on observations and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of diseases and infection. Specifically the facility failed to: -Ensure staff wore appropriate personal protective equipment (PPE) while changing a resident's bedding who was on enhanced barrier precautions (EBP); -Ensure the water management program (WMP) identified specific areas where legionella could grow and spread and decided where and how to monitor control measures to prevent legionella and waterborne pathogen growth and document the monitoring; -Ensure staff followed appropriate hand hygiene during resident care and ensure shared vital signs equipment was sanitized between use; and, -Ensure residents were offered hand hygiene at meals and staff performed appropriate hand hygiene during room tray delivery. Findings include: I. Failure to ensure staff wore the appropriate personal protective equipment A. Professional reference The Centers for Disease Control and Prevention (CDC) Implementation of Personal Protective Equipment (PPE) Use in Nursing Homes to Prevent Spread of Multidrug-resistant Organisms (MDROs) (4/2/24), was retrieved on 12/23/24 from https://www.cdc.gov/long-term-care-facilities/hcp/prevent-mdro/PPE.html. It read in pertinent part, Enhanced Barrier Precautions (EBP) are an infection control intervention designed to reduce transmission of resistant organisms that employ targeted gown and glove use during high contact resident care activities. Nursing home residents with wounds and indwelling medical devices are at especially high risk of both acquisition of and colonization with MDROs. The use of gown and gloves for high-contact resident care activities is indicated, when contact precautions do not otherwise apply, for nursing home residents with wounds and/or indwelling medical devices regardless of MDRO colonization as well as for residents with MDRO infection or colonization. Examples of high-contact resident care activities requiring gown and glove use for Enhanced Barrier Precautions include dressing, bathing/showering, transferring, providing hygiene, changing linens, changing briefs or assisting with toileting, device care or use (central line, urinary catheter, feeding tube, tracheostomy/ventilator) and wound care: any skin opening requiring a dressing. B. Facility policy and procedure The Enhanced Barrier Precautions policy, dated 1/6/23, was provided by the director of clinical services (DOCS) on 12/17/24 at 6:58 p.m The policy read in pertinent part, Enhanced barrier precautions (EBPs) are utilized to prevent the spread of multi-drug resistant organisms (MDRO) to residents. Residents with MDRO or who have indwelling medical devices will have an order written for initiation of EBP. A care plan will be initiated for the use of EBP. EBPs employ targeted gown and glove use during high-contact resident care activities when contact precautions do not otherwise apply. Examples of high-contact resident care activities requiring the use of gown and gloves for EBP's include: dressing, bathing/showering, transferring, providing hygiene, changing linens, changing briefs or assisting with toileting, device care (central line, urinary catheter, feeding tube, tracheostomy/ventilator) and complicated wound care. EBPs are indicated if contact precautions do not otherwise apply, for residents with wounds and/or indwelling medical devices regardless of MDRO colonization. EBP's remain in place for the duration of the resident's stay or discontinuation of the indwelling medical device that placed them at increased risk as they can still serve as a source of transmission. Signs are posted on the door or wall outside the resident room indicating the type of precautions and PPE required. C. Resident interview and observation Resident #1 was interviewed on 12/12/24 at 9:25 a.m. Resident #1 said he went to dialysis appointments on three days a week. Resident #1 had a fistula on his right arm. D. Observations On 12/16/24 the following was observed: Resident #1 had an EBP sign on his door. The sign read in pertinent part, Providers and staff must also wear gloves and a gown for the following high contact resident care activities: dressing, transferring, providing hygiene, changing briefs or assisting with toileting. The cart is labeled with an EBP cart with an orange label. Certified nurse aide (CNA) #7 entered room Resident #1's room at 10:03 a.m. and carried two clear trash bags into the room. CNA #7 while wearing gloves, removed an incontinence pad from Resident #1's bed and placed it in the trash. CNA #7 then pulled up the blankets on Resident #1's bed toward the head of the bed and pulled the blankets back again. CNA #7 placed two new incontinence pads on the bed and then pulled the blankets up over the bed and incontinence pads. On Tuesday 12/17/24 the following was observed: At 9:56 a.m. Resident #1 was seated in his wheelchair in his room. CNA #7 and an unidentified staff member assisted Resident #1 in putting on his coat while Resident #1 was seated in his wheelchair. Neither staff member wore a gown. CNA #7 assisted Resident #1 inside his room and closed the door to Resident #1's room. At 9:57 a staff member opened the door and the Resident #1 had his coat fully on and the (mechanical lift) sling was on the back of his chair. The resident said he was going to dialysis. The unidentified staff member assisted the resident down the hallway in his wheelchair. CNA #7 continued to work in Resident #1's room and removed the bed sheets from Resident #1's bed and placed them against the wall in the room. CNA #7 was not wearing a gown. He removed his gloves and exited the room. -CNA #7 and the unidentified staff member failed to wear a gown while they assisted Resident #1 to put on his coat and while CNA #7 changed Resident #1's bedding. D. Staff interviews Registered nurse (RN) #2 was interviewed on 12/16/24 at 2:25 p.m. RN #2 said she did not remember if CNA #7 had on a gown when he assisted Resident #1 the morning of 12/16/24. RN #2 said CNA #7 had assisted the resident to get dressed for dialysis and she entered the room to be a second person for Resident #1's transfer. RN #2 said she did not don (put on) a gown because she did not provide direct care to Resident #1 and was only the second person in the room for his transfer. RN #2 said a Resident #1 was on EBP because he received dialysis treatment. She said CNA #7 had dressed Resident #1 and put him in the sling. CNA #6 was interviewed on 12/17/24 at 10:15 a.m. CNA #6 said staff should wear a gown when changing a resident's sheets if the resident was on EBP. CNA #6 said if a resident was on EBP there was a sign on the door with EBP instructions, especially if the resident had a catheter. CNA #6 said once care was completed, the staff removed the PPE and left the used PPE in the trash in the resident's room. She said everything inside the trash was removed when she exited the room. CNA #6 said staff should not don a gown if they did not provide direct care to a resident on EBP, only if staff provided patient care and handled sheets. CNA #7 was interviewed on 12/17/24 at 11:52 a.m. CNA #7 said he should have a gown on when he changed a resident's sheets and a resident was on EBP. CNA #7 said EBP were to decrease the chance of infection spreading. CNA #7 said he thought because Resident #1 left the room he no longer needed to wear a gown when he changed the resident's bedding. The DOCS was interviewed on 12/18/24 at 1:00 p.m. The DOCS said the facility had some new CNAs working. The DOCS said EBP training was done electronically. He said the EBP training was part of the onboarding process and should be reviewed on an ongoing basis. The DOCS said he identified EBP needed attention on an audit prior to the survey and assigned it to the previous DON to follow up on. The DOCS said EBP were discussed daily in the facility's morning meeting.III. Ensure staff followed appropriate hand hygiene during resident care and ensure shared vital signs equipment was sanitized between use A. Professional reference According to the CDC Recommendations for Hand Hygiene for Healthcare Workers, (2024), retrieved on 12/24/24 from https://www.cdc.gov/clean-hands/hcp/clinical-safety/index.html, CDC provides the following recommendations for hand hygiene in healthcare settings. Know when to clean your hands: immediately before touching a patient and after touching a patient or a patient's surroundings. According to the CDC Recommendations for Disinfection and Sterilization in Healthcare Facilities, (2024), retrieved on 12/11/24 from https://www.cdc.gov/infection-control/hcp/disinfection-sterilization/summary-recommendations.html#:~:text=Ensure%20that%2C%20at%20a%20minimum,once%20daily%20or%20once%20weekly, Clean medical devices as soon as practical after use. Perform either manual cleaning or mechanical cleaning. Perform low-level disinfection for noncritical patient-care surfaces and equipment (blood pressure cuffs) that touch intact skin. C. Observations Certified nursing aide (CNA) #7 was observed on 12/11/24 at 10:30 a.m. taking the blood pressure of a resident. CNA #7 then continued to the next task to answer a call light while still holding the blood pressure cuff and the thermometer. He did not perform handwashing after he left the room. CNA #7 then went into another resident's room to take the vital signs of another resident. The CNA did not clean the blood pressure machine prior to taking the vitals of the other resident. D. Staff interviews The IP was interviewed on 12/16/24 at 2:00 p.m. The IP said the staff should perform hand hygiene after each task and especially in between residents. She said she would provide education regarding hand hygiene. IV. Ensure staff followed appropriate hand hygiene during delivery of the meal trays. A. Professional reference The CDC (2024), Clinical Safety: Hand Hygiene for Healthcare Workers, was retrieved on 12/24/24 from https://www.cdc.gov/clean-hands/hcp/clinical-safety/index.html. It read in pertinent part, Perform hand hygiene before touching a patient, after touching a patient or their surroundings, immediately after glove removal. According to Treas, L.S., [NAME], K.L., & [NAME], M.H. (2022.) Basic Nursing: Thinking, Doing and Caring, (Third edition), pages 1601, 1604-1605, Use standard precautions to prevent the transmission of infection. Implement measures to prevent healthcare-associated infections (HAIs). HAIs are the leading complication of healthcare and one of the ten leading causes of death in the United States. Hand hygiene can remove transient flora (microbes acquired by touching objects or people). B. Observations During a continuous observation of the lunch on 12/11/24, beginning at 12:01 p.m. and ending at 12:28 p.m. the following was observed: At 12:01 p.m., the room trays were delivered to the East unit. Certified nurse aide (CNA) #8 delivered a tray to room [ROOM NUMBER]. She assisted the resident into the chair at the table by holding his hand for assistance. She did not offer hand hygiene to the resident. She did not perform hand hygiene when she left the room. At 12:07 p.m., CNA #8 proceeded to pass a room tray to room [ROOM NUMBER]. She put gloves on and assisted the resident in bed with positioning. She did not offer hand hygiene to the resident. There was no handwipe on the tray. At 12:10 p.m., CNA #7 was pouring drinks and placing them on the room trays. At 12:21 p.m., CNA #7 went into room [ROOM NUMBER]B and delivered the resident's meal. The CNA did not offer hand hygiene to the resident and did not perform hand hygiene for himself when he left the room. At 12:23 p.m., CNA #7 entered room [ROOM NUMBER]A, and delivered the resident's meal. The CNA did not offer hand hygiene to the resident, did not perform hand hygiene for himself when he left the room. At 12:26 p.m., CNA #7 entered room [ROOM NUMBER]B and delivered the resident's meal. The CNA did not offer hand hygiene to the resident and did not perform hand hygiene for himself when he left the room. At 122:7 p.m., CNA #7 went into room [ROOM NUMBER]A and delivered the resident's meal. CNA #7 did not offer hand hygiene to the resident and did not perform hand hygiene for himself when he left the room. At 12:28 p.m., CNA #7 went into room [ROOM NUMBER]A and delivered the resident's meal. He did not offer hand hygiene to the resident and did not perform hand hygiene for himself when he left the room. On 12/16/24 at t 12:03 p.m., CNA #9 served room [ROOM NUMBER] his meal. She did not offer hand hygiene to the resident. She did not perform hand hygiene when she left his room. At 12:05 p.m. the CNA #9 then proceeded to serve room [ROOM NUMBER] his tray. She assisted him to sit in the chair. She did not offer him hand hygiene prior to leaving the room. C. Staff interviews CNA #7 was interviewed on 12/11/24 at 12:31 p.m. CNA #7 said he did not touch anything in the room when he dropped off meal trays. He said he should have performed hand hygiene before and after each meal delivery. The IP was interviewed on 12/16/24 at 2:00 p.m. The IP said residents should be offered hand hygiene prior to receiving their meals. She said the staff had been educated about offering hand hygiene prior to meals. The IP said the staff should also perform hand hygiene after each task and especially in between residents. She said she would provide education again.
Aug 2024 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure three (#1, #2 and #3) of five residents received treatment ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure three (#1, #2 and #3) of five residents received treatment and care in accordance with professional standards of practice out of five sample residents. Specifically, the facility failed to administer pain medications in a timely manner per the physician orders for Resident #1, Resident #2 and Resident #3. Findings include: I. Professional reference According to [NAME], P.A., [NAME], A.G., et.al., Fundamentals of Nursing, 10 ed. (2022), E.[NAME], St. Louis Missouri, pp. 606-607. Take appropriate actions to ensure the patient receives medication as prescribed and within the times prescribed and in the appropriate environment. Professional Standards such as nursing scope and standards of practice apply to the activity of medication administration. To prevent medication errors, follow the seven rights of medication administration consistently every time you administer medications. Many medication errors can be linked in some way to an inconsistency in adhering to these seven rights: 1. The right medication 2. The right dose 3. The right patient 4. The right route 5. The right time 6. The right documentation 7. The right indication. II. Facility policy and procedure The Medication Administration policy and procedure, dated 2/29/24, was received from the director of clinical services (DCS) on 8/7/24 at 5:15 p.m. It revealed in pertinent part, Resident medications are administered in accurate, safe, timely and sanitary manner. Physician Orders-Medications are administered in accordance with written orders of the attending physicians or physician extender. Verify the medication label against the medication administration record (MAR) for accuracy of drug frequency, duration, strength and route. III. Resident #3 A. Resident status Resident #3, age less than 65, was admitted on [DATE]. According to the August 2024 computerized physician orders (CPO), diagnoses include fracture of the right fibula (broken bone of the lower leg), chronic obstructive pulmonary disease (abnormal oxygen exchange), type 2 diabetes (abnormal glucose) and schizoaffective disorder (mental disorder). The 7/1/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The assessment indicated Resident #3 received pain medications scheduled and as needed. B. Resident interview Resident #3 was interviewed on 8/7/24 at 3:15 p.m. Resident #3 said her medications were rarely administered on time. Resident #3 said she had not received her morning medications today (8/7/24) until almost 11:00 a.m (see record review below). She said her night time pain medications on 8/6/24 were not administered to her until around 10:00 p.m (see record review below). Resident #3 said she had been educated by the facility staff that her pain medications needed to be scheduled and on time to achieve the best pain control. Resident #3 said she had submitted a couple of formal grievances to the facility concerning her medications being given late (see record below) and she had instructed the facility to tell staff to wake her if medications were due to be administered so she could ensure she got them as ordered. C. Resident grievances On 6/5/24 Resident #3 filed a grievance form related to missing medications.The form documented she did not receive her medications because the nurse failed to wake her to administer them. The facility follow up indicated the facility obtained a physician's order to wake the resident for all scheduled medications. Resident #3 filed a second grievance form on 7/2/24 related to medications being administered late. The form documented the resident complained about getting her medications two to three hours late. The facility representative spoke with Resident #3 about the timeliness of her medications. The facility followed up with the nurse who administered the medications late and the nurse was educated about the time window for medication administration. -However Resident #3 continued to receive her medications late (see administration records below). D. Record Review According to the August 2024 CPO Resident #3 had the following physician's order for pain management: Morphine sulfate ER (extended release) (opioid pain medication) 15 milligrams (mg), administer 45 mg two times a day, ordered 6/30/24. Hydrocodone-Acetaminophen (opioid pain medication) 10-325 mg twice daily, ordered 6/27/24. Acetaminophen (pain medication) 1000 mg three times daily, ordered on 6/27/24. According to the August 2024 medication administration record (MAR), Resident #3's morphine sulfate was to be administered at 8:00 a.m. and 8:00 p.m. -On 8/1/24 the 8:00 a.m. administration was administered at 9:49 a.m., 49 minutes after the allowed medication administration window. On 8/1/24 the administration times for the morphine sulfate were changed to 6:00 a.m and 7:00 p.m. per the August 2024 MAR. Review of the morphine sulfate administrations documented on the August 2024 MAR revealed the following: -On 8/1/24 the 7:00 p.m. dose was administered at 8:40 p.m., 40 minutes after the allowed medication administration window; -On 8/2/24 the 6:00 a.m. dose was administered at 10:49 a.m., three hours and 49 minutes after the allowed medication administration window; -On 8/3/24 the 6:00 a.m. dose was administered at 7:46 a.m., 46 minutes after the allowed medication administration window; -On 8/4/24 the 6:00 a.m. dose was administered at 10:22 a.m., three hours and 22 minutes after the allowed medication administration window; -On 8/4/24 the 7:00 p.m. dose was administered at 10:26 p.m., two hours and 26 minutes after the allowed medication administration window; -On 8/5/24 the 6:00 a.m dose was administered at 8:00 a.m., one hour after the allowed medication administration window; -On 8/6/24 the 7:00 p.m. dose was administered at 9:10 p.m., one hour and 10 minutes after the allowed medication administration window; and, -On 8/7/24 the 6:00 a.m. dose was administered at 10:45 a.m. three hours and 45 minutes after the allowed medication administration window. The August 2024 MAR revealed Resident #3's hydrocodone-acetaminophen was scheduled to be administered at 6:00 a.m. and 4:00 p.m. Review of the hydrocodone-acetaminophen administrations documented on the August 2024 MAR revealed the following: -On 8/1/24 the 6:00 a.m. dose was administered at 9:49 a.m., two hours and 49 minutes after the allowed medication administration window; -On 8/1/24 the 4:00 p.m. dose was administered at 5:22 p.m., 22 minutes after the allowed medication administration window; -On 8/2/24 the 4:00 p.m. dose was administered at 6:05 p.m., one hour and five minutes after the allowed medication administration window; -On 8/3/24 the 6:00 p.m. dose was administered at 7:46 a.m., 46 minutes after the allowed medication administration window; -On 8/4/24 the 6:00 a.m. dose was administered at 10:22 a.m., three hours and 22 minutes after the allowed medication administration window; -On 8/4/24 the 4:00 p.m. dose was administered at 5:17 p.m., 17 minutes after the allowed medication administration window; -On 8/5/24 the 6:00 a.m. dose was administered at 8:00 a.m., one hour after the allowed medication administration window; and, -On 8/7/24 the 6:00 a.m. dose was administered at 10:47 a.m., three hours and 47 minutes after the allowed medication administration window. According to the August 2024 MAR, the scheduled administration times for Resident #3's acetaminophen 1000 mg were 9:00 a.m., 1:00 p.m. and 9:00 p.m. Review of the acetaminophen administrations documented on the August 2024 MAR revealed the following: -On 8/2/24 the 9:00 a.m. dose was administered at 10:18 a.m., 18 minutes after the allowed medication administration window; -On 8/2/24 the 1:00 p.m. dose was administered at 2:45 p.m., 45 minutes after the allowed medication administration window; -On 8/4/24 the 9:00 a.m dose was administered at 10:15 a.m., 15 minutes after the allowed medication administration window; -On 8/4/24 the 9:00 p.m. dose was administered at 10:25 p.m., 25 minutes after the allowed medication administration window; and, -On 8/7/24 the 9:00 a.m. dose was administered at 10:41 a.m., 41 minutes after the allowed medication administration window. IV. Resident #1 A. Resident status Resident #1, age greater than 65, was admitted on [DATE]. According to the August 2024 CPO, diagnoses include hemiplegia (inability to move one side of the body) affecting left side, dementia, type 2 diabetes, chronic pain and chronic obstructive pulmonary disease. The 7/18/24 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The MDS assessment indicated Resident #1 received scheduled pain medications and as needed pain medications. Resident #1 had pain almost constantly. B. Resident interview Resident #1 was interviewed on 8/7/24 at 2:05 p.m. Resident #1 said he was not sure when he would get pain medication as every nurse brought him medications at different times. C. Record review According to the August 2024 CPO, Resident #1 had the following physician's order for pain management: Acetaminophen 1000 mg three times a day for pain, ordered on 1/29/24. According to the August 2024 MAR, Resident #1's acetaminophen was scheduled to be administered at 9:00 a.m., 1:00 p.m. and 9:00 p.m. These administration times were discontinued on 8/2/24 after the 9:00 a.m. dose. On 8/2/24 the acetaminophen physician's order changed to administer the acetaminophen at 6:00 a.m., 11:00 a.m. and 7:00 p.m. Review of the acetaminophen administrations documented on the August 2024 MAR revealed the following: -On 8/2/24 the 11:00 a.m. dose was administered at 12:39 p.m., 39 minutes after the allowed medication administration window; -On 8/3/24 the 6:00 a.m. dose was administered at 9:48 a.m., two hours and 48 minutes after the allowed medication administration window; -On 8/3/24 the 7:00 p.m. dose was administered at 10:59 p.m., two hours and 59 minutes after the allowed medication administration window; -On 8/4/24 the 6:00 a.m. dose was administered at 8:50 a.m., one hour and 50 minutes after the allowed medication administration window; -On 8/5/24 the 6:00 a.m. dose was administered at 8:26 a.m., one hour and 26 minutes after the allowed medication administration window; -On 8/5/24 the 11:00 am dose was administered at 1:04 p.m., one hour and four minutes after the allowed medication administration window; -On 8/5/24 the 7:00 p.m. dose was administered at 10:46 p.m., two hours and 46 minutes after the allowed medication administration window; -On 8/6/24 the 6:00 a.m. dose was administered at 8:03 a.m., one hour and three minutes after the allowed medication administration window; -On 8/6/24 the 11:00 a.m. dose was administered at 12:32 a.m., 32 minutes after the allowed medication administration window; -On 8/7/24 the 6:00 a.m. dose was administered at 10:54 a.m., three hours and 54 minutes after the allowed medication administration window; and, -On 8/7/24 the 11:00p a.m. dose was administered at 1:13 p.m., one hour and 13 minutes after the allowed medication administration window. V. Resident #2 A. Resident status Resident #2, age than 65, admitted on [DATE]. According to the August 2024 CPO, diagnoses include dysphagia (impaired swallowing) following cerebral infarction (disrupted blood flow to the brain), hemiplegia affecting the right side, dementia and hypertension (increased blood pressure). The 7/24/24 MDS assessment revealed the resident had moderate cognitive impairments with a BIMS score of nine out of 15. The MDS assessment indicated the resident had pain almost constantly. The resident had received scheduled pain medications and as needed pain medication. B. Record Review According to the August 2024 CPO, Resident #2 had the following physician's order for pain management: Tramadol (pain medication) 50 mg once daily, ordered on 8/2/24. According to the August 2024 MAR, Resident #2's tramadol was to be administered at 6:00 a.m. Review of the tramadol administrations documented on the August 2024 MAR revealed the following: -On 8/3/24 the 6:00 a.m. dose was administered at 7:53 a.m., 53 minutes after the allowed medication administration window; -On 8/4/24 the 6:00 a.m. dose was administered at 10:34 a.m three hours and 34 minutes after the allowed medication administration window; -On 8/5/24 the 6:00 a.m. dose was administered at 9:41 a.m., two hours and 41 minutes after the allowed medication administration window; -On 8/6/24 the 6:00 a.m. dose was administered at 7:18 a.m.,18 minutes after the allowed medication administration window; and, -On 8/7/24 the 6:00 a.m. dose was administered at 10:58 a.m., three hours and 58 minutes after the allowed medication administration window. VI. Staff interviews Licensed practical nurse (LPN) #1 was interviewed on 8/7/24 at 4:42 p.m. LPN # 1 said scheduled pain medications should be given timely. She said pain medications needed to be administered within one hour before or one hour after the scheduled administration time for effective pain management. LPN #1 said it was hard to control breakthrough pain. LPN #1 said she would call the physician to make sure it was okay to administer the medication outside of the time frame and document in a progress note. -However, review of Resident #1, Resident #2 and Resident #3's EMRs did not include documentation indicating the physician had been contacted for any medications given outside of the safe administration time. LPN #2 was interviewed on 8/7/24 at 4:46 p.m. LPN #2 said pain medications should be administered as scheduled. She said it was important to administer pain medications as ordered to help manage pain. LPN #2 said medications needed to be given within one hour before or one hour after the scheduled time. LPN #2 said the physician should be called to make sure it was safe for the medications to be given late. The DCS was interviewed on 8/7/24 at 6:00 p.m. The DCS said pain medications should be administered as scheduled for effective pain management. The DCS said pain medication given late or early could be problematic for a resident by not being effective to control pain or that the resident may have too much medication in their system. The DCS said the physician should be notified if the medication was given outside the safe administration window. The DCS said the facility had identified a problem within the facility when it came to administration times of medications. She said the nurses had too many options for administration times to choose from when entering the verbal physician's orders into the electronic system. The director of nursing (DON) was interviewed on 8/7/24 at 6:11 p.m. The DON said if pain medications were not administered timely, the pain relief could not be effective for the resident. The DON said the nurses could administer medications one hour before or one hour after the scheduled administration time. She said if the medication was administered outside the allowed one hour before or one hour after window, it was considered to be given late. The DON said the physician should be notified if a medication was administered outside the medication administration window and a progress note should be written on every occurrence of late administration. The DON said the facility needed to address the administration times to ensure medications were given at safe administration times to be more effective for pain control. The DON said she had noted the nurses spending a lot of time administering medication because the facility had so many medication administration times available and wanted to decrease the medication administration times to be more uniform. The DON said, until the facility addressed the medication administration times ,the nurses were to follow scheduled medication administration times in the resident's MAR.
Jun 2024 3 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Pressure Ulcer Prevention (Tag F0686)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to provide four of four residents (#3, #4, #5, and #12...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to provide four of four residents (#3, #4, #5, and #12) out of 12 sample residents, with the necessary treatment and services to manage pressure injuries and minimize pressure injury risks. RESIDENT #3 Record review and interview revealed Resident #3 was hospitalized seven times and readmitted to the facility six times between January and June 2024. During this time, the resident developed pressure injuries to his sacrum, ischium, left and right heels, left ankle, and scrotum which ranged from stage 2 (partial thickness skin loss) to stage 4 (full-thickness tissue loss with exposed bone, tendon, or muscle), as well as osteomyelitis (inflammation of the bone due to infection) of the sacral wound. Record review revealed the facility failed to assess the resident's pressure injuries on his readmission to the facility from the hospital on at least five occasions (1/18, 3/7, 3/19, 4/29, and 5/20/24) and failed to obtain and implement treatment orders timely. -In January, upon the resident's readmission on [DATE], nursing documented open wounds to the resident's right and left clavicle and coccyx per interview with the director of nursing (DON). However, the wounds were not assessed and no treatment orders were obtained until the following week. Further, the resident's skin assessments on 1/19, 1/20, and 1/21/24 incorrectly documented no skin issues. -In March, upon the resident's first readmission on [DATE], nursing documented a stage 2 sacral wound and an unstageable right heel wound, but the wounds were not assessed and no treatment orders for the wounds were obtained. Upon the resident's second readmission on [DATE], the resident's wounds were described as right heel stage 3, left heel deep tissue injury, and sacrum macerated and red. There was no documentation of dressing changes and no wound treatment orders until 3/27/24. Per record review and interview, in March, the resident was in the facility for 13 days (3/7 - 3/12/24 and 3/19 - 3/27/24) without treatment orders for wounds on his sacrum, and right and left heels. On 4/1/24, the resident was readmitted to the hospital with a diagnosis of osteomyelitis of the sacral wound. The resident was hospitalized for almost a month. In April, upon the resident's readmission on [DATE], there were treatment orders for his sacrum, heels, and new ischial wound and documentation of treatments, but no evidence the wounds were assessed and monitored before he returned to the hospital on 5/15/24. In May, upon the resident's readmission on [DATE], the readmission nursing assessment documented ankle stage 3, right heel unstageable, left heel stage 3, sacral stage 4, right gluteal fold unstageable, and scrotum stage 2. The assessment documented the initiation of a wound vacuum for the sacral wound but no new wound orders. There was no monitoring or description of the wounds by nursing staff before the resident's readmission to the hospital on 6/13/24. The facility's repeated failures to assess Resident #3's wounds on readmission, monitor the wounds, and ensure timely treatment orders created the likelihood of serious harm to Resident #3, as well as other current and future residents at risk for pressure injuries if the facility's failures were not immediately corrected. RESIDENTS #5, #12, AND #4 Further record review and interview revealed additional failures in the facility's management of residents' pressure injuries. Specifically, the facility failed to ensure: -Resident #5's wounds were assessed on admission, the resident was accurately assessed for risk of pressure injury development, and timely pressure prevention interventions and treatment were put in place; -Resident #4, who had four pressure injuries from stage 3 (full-thickness tissue loss) to stage 4 (full-thickness tissue loss with exposed bone, tendon, or muscle), had an air mattress that was inflated appropriately to prevent increased pressure; and, -Resident #12's pressure injuries were assessed on admission and treatment was ordered timely and provided. Findings include: I. IMMEDIATE JEOPARDY A. Findings of immediate jeopardy Record review and interview revealed Resident #3 was hospitalized seven times and readmitted to the facility six times between January and June 2024. During this time, the resident developed pressure injuries to his sacrum, ischium, left and right heels, left ankle, and scrotum which ranged from stage 2 (partial thickness skin loss) to stage 4 (full-thickness tissue loss with exposed bone, tendon, or muscle), as well as osteomyelitis (inflammation of the bone due to infection) of the sacral wound. Record review revealed the facility failed to assess the resident's pressure injuries on his readmission to the facility from the hospital on at least five occasions (1/18, 3/7, 3/19, 4/29, and 5/20/24) and failed to obtain and implement treatment orders timely. -In January, upon the resident's readmission on [DATE], nursing documented open wounds to the resident's right and left clavicle and coccyx per interview with the director of nursing (DON). However, the wounds were not assessed and no treatment orders for the wounds were obtained until the following week. Assessments 1/19, 1/20, and 1/21/24 incorrectly documented no skin issues. -In March, upon the resident's first readmission on [DATE], nursing documented a stage 2 sacral wound and an unstageable right heel wound, but the wounds were not assessed and no treatment orders for the wounds were obtained. Upon the resident's second readmission on [DATE], the resident's wounds were described as right heel stage 3, left heel deep tissue injury, and sacrum macerated and red. There was no documentation of dressing changes and no wound treatment orders until 3/27/24. Per record review and interview, in March, the resident was in the facility for 13 days (3/7 - 3/12/24 and 3/19 - 3/27/24) without treatment orders for wounds on his sacrum, right and left heels. On 4/1/24, the resident was readmitted to the hospital with a diagnosis of osteomyelitis of the sacral wound. The resident was hospitalized for almost a month. In April, upon the resident's readmission on [DATE], there were treatment orders for his sacrum, heels, and new ischial wound, but no evidence the wounds were assessed and monitored before he returned to the hospital on 5/15/24 for severe sepsis. In May, upon the resident's readmission on [DATE], the readmission nursing assessment documented ankle stage 3, right heel unstageable, left heel stage 3, sacral stage 4, right gluteal fold unstageable, and scrotum stage 2. The assessment documented the initiation of a wound vacuum for the sacral wound but no new wound treatment orders. There was no monitoring or description of the wounds by nursing staff before the resident's readmission to the hospital on 6/13/24. The facility's repeated failures to assess Resident #3's wounds on readmission, monitor the wounds, and timely obtain and implement treatment orders created the likelihood of serious harm to Resident #3, as well as other current and future residents at risk for pressure injuries if the facility's failures were not immediately corrected. B. Facility notice of immediate jeopardy On 6/18/24 at 3:42 p.m., the nursing home administrator (NHA) was informed of the findings of immediate jeopardy under F686, Pressure Injuries. C. Facility plan to remove immediate jeopardy The facility plan to remove immediate jeopardy read: The identified Resident (#3) is currently at the hospital; therefore, no individualized plan of correction is indicated. This Resident will not be returning to the community. The community has identified two other Residents with pressure injuries. The director of nursing (DON) completed pressure injury assessments on these 2 Residents and updated the plans of care as indicated. Current treatment orders were verified and treatment was completed as ordered. On 6/19/2024, a community-wide audit of all residents was completed by the DON or designee to obtain a baseline on current skin concerns in the community. Any identified area was corrected upon discovery. On 6/19/2024, the DON completed an audit to ensure all treatments, supplies, and equipment were readily available for pressure injury treatments. Additionally, the Director of Clinical Operations completed an audit of all air mattresses and support surfaces to ensure proper use in accordance with (the) manufacturer's recommendations or resident preferences. All identified areas were corrected upon discovery. Beginning 6/18/2024, the DON or designee initiated education with nursing staff regarding proper identification, documentation, and monitoring of pressure ulcers, as well as implementing interventions to prevent breakdown and completion of treatments as ordered for resident's skin injuries. Education to be provided to agency staff prior to the next scheduled shift. Beginning 6/19/2024, (the) DON or designee (is) to complete wound rounds weekly and ensure documentation is inputted in (the) electronic health record weekly. Beginning 6/19/2024, DON or designee (is) to complete wound dressing change observations and complete chart review two times a week for one month, then weekly for two months wound documentation for two residents to ensure that orders in place and are being followed as written, that staff is following appropriate infection control practices, that the physician is notified as needed, and that documentation is consistent throughout the chart. Identified concerns to be addressed with staff. Beginning 6/19/2024, (the) Nurse consultant or designee (is) to complete (a) monthly review of (the) resident's wound documentation to ensure that it is consistent with documentation from the wound physician and that the physician is being contacted as necessary for the wound. Identified concerns to be addressed with DON/designee. Beginning 6/19/2024, any residents admitted to the facility or returning from the hospital will be assessed for any area of skin breakdown. Any areas identified requiring treatment will have orders verified or obtained and wound care appointments will be transcribed and overseen by nurse leadership. A review to include an additional skin check will be completed. DON or designee to report on wound data monthly in the quality assurance performance improvement QAPI meeting. Identified concerns to be tracked and trended as needed. D. Removal of immediate jeopardy The facility plan was accepted by the state survey agency on 6/19/24 at 12:48 p.m., based on the systemic changes outlined in the plan to ensure pressure injuries would be assessed, monitored, and treated, and oversight planned to ensure compliance. The immediate jeopardy situation was removed; however, the deficient practice remained at level G, isolated, actual harm. II. PRESSURE INJURIES - CLASSIFICATION OF INJURIES AND FACILITY EXPECTATIONS A. Classification of pressure injuries According to the National Pressure Injury Advisory Panel, European Pressure Injury Advisory Panel and Pan Pacific Pressure Injury Alliance Prevention and Treatment of Pressure Injuries: Clinical Practice Guideline, third edition, [NAME] Haesler (Ed.), EPUAP/NPIAP/PPPIA: 2019, retrieved from https://www.internationalguideline.com/guideline on 6/23/24, Pressure ulcer classification is as follows: Category/Stage 1: Nonblanchable Erythema (discoloration of the skin that does not turn white when pressed, early sign of tissue damage) Intact skin with nonblanchable redness of a localized area usually over a bony prominence. Darkly pigmented skin may not have visible blanching; its color may differ from the surrounding area. The area may be painful, firm, soft, warmer or cooler as compared to adjacent tissue. Category/Stage 1 may be difficult to detect in individuals with dark skin tones. May indicate 'at risk' individuals (a heralding sign of risk). Category/Stage 2: Partial Thickness Skin Loss Partial thickness loss of dermis presenting as a shallow open ulcer with a red pink wound bed, without slough. May also present as an intact or open/ruptured serum filled blister. Presents as a shiny or dry shallow ulcer without slough or bruising.This Category/Stage should not be used to describe skin tears, tape burns, perineal dermatitis, maceration or excoriation. Category/Stage 3: Full Thickness Skin Loss Full thickness tissue loss. Subcutaneous fat may be visible, but bone, tendon or muscle are not exposed. Slough may be present but does not obscure the depth of tissue loss. May include undermining and tunneling. The depth of a Category/ Stage 3 pressure ulcer varies by anatomical location. The bridge of the nose, ear, occiput and malleolus do not have subcutaneous tissue and Category/ Stage 3 ulcers can be shallow. In contrast, areas of significant adiposity can develop extremely deep Category/Stage 3 pressure ulcers. Bone/tendon is not visible or directly palpable. Category/Stage 4: Full Thickness Tissue Loss Full thickness tissue loss with exposed bone, tendon or muscle. Slough or eschar may be present on some parts of the wound bed. Often include undermining and tunneling. The depth of a Category/Stage 4 pressure ulcer varies by anatomical location. The bridge of the nose, ear, occiput and malleolus do not have subcutaneous tissue and these ulcers can be shallow. Category/ Stage 4 ulcers can extend into muscle and/ or supporting structures ( fascia, tendon or joint capsule) making osteomyelitis possible. Exposed bone/tendon is visible or directly palpable Unstageable: Depth Unknown Full thickness tissue loss in which the base of the ulcer is covered by slough (yellow, tan, gray, green or brown) and/or eschar (tan, brown or black) in the wound bed. Until enough slough and/or eschar is removed to expose the base of the wound, the true depth, and therefore Category/ Stage, cannot be determined. Stable (dry, adherent, intact without erythema or fluctuance) eschar on the heels serves as 'the body's natural (biological) cover' and should not be removed. Suspected Deep Tissue Injury: Depth Unknown Purple or maroon localized area of discolored intact skin or blood-filled blister due to damage of underlying soft tissue from pressure and/or shear. The area may be preceded by tissue that is painful, firm, mushy, boggy, warmer or cooler as compared to adjacent tissue. Deep tissue injury may be difficult to detect in individuals with dark skin tones. Evolution may include a thin blister over a dark wound bed. The wound may further evolve and become covered by thin eschar. Evolution may be rapid, exposing additional layers of tissue even with optimal treatment. B. Facility expectations in the management of pressure injuries and pressure injury risks. 1. Facility policy The facility's Pressure Injury Policy, dated 3/10/23, was received from the regional director of clinical services (RDCS) on 6/20/24 at 2:12 p.m. The policy read, in pertinent part: Purpose: To assess and implement interventions as appropriate to reduce the likelihood of (the) development of pressure injuries and that a resident who has a pressure injury receives appropriate care and services to promote healing and to prevent additional pressure injuries. Assessment: Using a standardized Braden Risk Assessment Tool, assess a resident's pressure injury risks upon admission. Conduct a thorough skin assessment. The facility will complete this assessment upon admission and weekly thereafter unless otherwise indicated. Daily monitoring with accompanying documentation. Protecting against the effects of pressure, friction, and shear. Reduce pressure over bony prominences by offloading and positioning. Evaluate the need for a pressure-reducing mattress or overlay. The facility will initiate and follow treatment modalities as ordered by the primary physician. 2. Staff interviews a. The DON and the regional director of clinical services (RDCS) were interviewed on 6/18/24 at 9:28 a.m. The DON said she expected a wound assessment would be completed within the first few hours after the resident was admitted . She said the assessment should include general size, color, and whether there was drainage or signs of infection. The DON said nurses were responsible for obtaining orders before the wound physician rounds. She said the nurse should check for any orders sent with the resident from the hospital and the nurse should call the doctor for orders if the resident had a wound and no orders existed. The DON said measurements should be obtained each week by the wound team with measurements and a description of the resident's wounds, even if the resident is being seen by an outside wound clinic. The DON said nursing staff should monitor and assess the resident's wounds as dressing changes are performed. Treatments and dressing changes should be documented on the treatment administration record (TAR) b. Licensed practical nurse (LPN) #1 was interviewed on 6/20/24 at 12:55 p.m. LPN #1 said the skin assessment should be done the same day as the resident's admission. LPN #1 said she prioritized this and completed it within an hour of admission. LPN #1 said if there was something abnormal, she reported the observations to the registered nurse (RN) for a thorough assessment and the RN would call the physician. c. Registered nurse (RN) #1 was interviewed on 6/20/24 at 1:00 p.m. RN #1 said she assessed residents' skin condition at admission and readmission and tried to complete the assessment within an hour of admission. RN #1 said if a resident's skin condition was abnormal, she would measure and document a description of the wounds and contact the physician to obtain orders the same day. III. RESIDENT #3 A. Resident status Resident #3, age [AGE], was admitted on [DATE]. According to the June 2024 computerized physician orders (CPO), the resident's diagnoses included leukemia, diabetes, kidney disease, and cerebrovascular disease (conditions affecting blood vessels and flow in the brain). The 3/25/24 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. It documented that the resident was at risk for the development of pressure injury and had three unhealed, unstageable pressure ulcers. Resident #3 required a pressure-reducing device for his chair and bed, nutrition interventions to manage skin problems, and pressure injury care, including the application of ointments/medications. Resident #3 required partial assistance with eating and was dependent on staff for repositioning in bed, transferring, and bathing. B. Record review and interviews revealed Resident #3 developed six wounds. The facility failed to provide the resident with the necessary care and services to prevent the pressure wounds from developing and worsening. Specifically, the facility failed repeatedly to assess Resident #3's wounds on readmission, monitor the wounds, and timely obtain and implement treatment orders as expected. 1. January - February 2024 a. The resident was hospitalized 1/5 - 1/8/24 for sepsis. On 1/8/24, Resident #3 was readmitted to the facility. On 1/9/24, the wound physician's progress note revealed Resident #3 had developed a non-pressure wound on the left buttock, described as moisture-associated skin damage (MASD) partial thickness which measured 1.3 cm by 1.3 cm by 0.1 cm. Treatment orders to use a foam silicone border every two days were initiated. b. The resident was hospitalized 1/14 - 1/18/24 for urinary retention On 1/18/24, Resident #3 was readmitted to the facility. The hospital physician's note revealed Resident #3 had a neck/collar area pressure injury which started at the nursing facility on 1/12/24 from his cervical collar. (The note did not mention a non-pressure wound on the left buttock noted 1/8/24.) Assessment failures: Record review revealed no assessment of Resident #3's wounds upon readmission to the facility on 1/18/24. See facility policy above. In an interview on 6/18/24 at 9:28 a.m. with the DON and the regional director of clinical services (RDCS), the DON confirmed the 1/18/24 nursing assessment documented three open wounds (left clavicle, right clavicle, and coccyx) but there was no documentation these wounds were assessed. Moreover, the RDCS said the nurse on 1/19/24 and 1/20/24 documented the resident's skin was intact and the DON said an assessment completed on 1/21/24 documented no skin issues. Treatment failures: The resident's record revealed no treatment orders until 1/23/24. See facility expectations above. In the interview on 6/18/24 at 9:28 a.m., the DON said nurses were responsible for obtaining orders before the wound physician rounds. She said the nurse should check for any orders sent with the resident from the hospital and the nurse should call the doctor for orders if the resident had a wound and no orders existed. c. Documentation of the presence of additional wounds 1/31/24, 2/6/24, 2/13/24 On 1/31/24, the wound physician's progress note revealed: -Non-pressure wound left buttock, partial thickness, MASD, 0.8 cm by 0.3 cm by 0.1 cm. -Non-pressure wound left neck, full thickness, 5.5 cm by 1.2 cm by 0.3 cm. -Pressure wound of right heel, full thickness, unstageable, 2.2 cm by 2.2 cm x non-measurable depth. The heel wound was noted to be greater than 13 days in duration. However, the 1/25/24 wound notes did not reveal a heel wound. On 2/6/24, the wound physician's progress note revealed: -Non-pressure wound left buttock had resolved. -Non-pressure wound left neck healing and measured 3.0 cm by 0.7 cm by 0.3 cm. -Non-pressure wound of right heel resolved. On 2/13/24, the wound physician's progress note revealed: -Non-pressure wound left neck full thickness, cauterization procedure for abnormal granulation tissue. -Non-pressure wound left ischium full thickness, measured 3.9 cm by 2.0 cm by 0.1 cm. -Pressure wound right heel, undetermined thickness, unstageable measured 1.1 cm by 1.5 cm by non-measurable. 2. March 2024 a. The resident was hospitalized from 2/14 to 3/7/24, for a urinary tract infection and surgical revision. He was readmitted to the facility on [DATE] until 3/12/24 when he was hospitalized again until 3/19/24 for urinary retention and suprapublic catheter placement. The resident was readmitted to the facility on 3/19 until 4/1/24 when he returned to the hospital. Failures on readmission 3/7/24 and 3/19/24. Assessment failures 3/7 to 3/12/24 and 3/19 to 3/27/24: The nursing admission assessment on readmission 3/7/24 at 5:50 p.m. revealed a stage 2 sacrum wound and an unstageable right heel wound. The nursing assessment on readmission on [DATE] revealed a right thigh skin tear, right heel stage 3, left heel deep tissue injury, and sacrum macerated and red. See facility policy above. In an interview on 6/18/24 at 9:28 a.m. with the DON and the regional director of clinical services (RDCS), the DON confirmed there was no description of the resident's wounds on his readmission from 3/7/24 to 3/12/24. Further record review revealed no description of the resident's wounds on readmission from 3/19/24 to 3/27/24 when Resident #3 was seen by the wound physician (see below). On 3/30/24, nursing notes at 4:03 p.m. and on 3/31/24 at 5:42 a.m. described the resident's coccyx wound as having odor. However, there was no documentation of an assessment or follow-up. Treatment failures 3/7 to 3/12/24 and 3/19 to 3/27/24: Record review revealed no wound treatment orders during the resident's first readmission in March. Further, record review revealed no treatment orders during the resident's second readmission on 3/19 until 3/27/24 when the resident was seen by the wound physician. See facility expectations above. In the interview on 6/18/24 at 9:28 a.m., the DON confirmed there were no wound treatment orders from the resident's readmission from 3/7/24 to 3/12/24 and no wound treatment orders from his readmission from 3/19 until 3/27/24. She said nurses were responsible for obtaining orders before the wound physician rounds. She said the nurse should check for any orders sent with the resident from the hospital and the nurse should call the doctor for orders if the resident had a wound and no orders existed. In addition, a review of the treatment administration record (TAR) revealed it did not have documentation of dressing changes from 3/19 to 3/26/24. See facility expectations above. The DON said in the interview on 6/18/24 at 9:28 a.m., that all treatments and dressing changes should be documented on the TAR. c. Documentation of wounds 3/27/24 The wound physician's progress note included the following description: sacrum, unstageable due to necrosis 10 centimeters (cm) x 11 cm x 0.1 cm depth; right heel unstageable 2.0 cm x 3.0 cm, depth not measurable; and left heel unstageable 2.5 cm x 3.0 cm, depth not measurable. The physician also identified a non-pressure wound (moisture-associated skin damage) greater than seven days on the resident's scrotum 3.0 x 2.0 x 0.1 which was not previously identified by the facility. 3. April 2024 a. The resident was hospitalized from [DATE] to 4/29/24 for pressure ulcers and osteomyelitis of the sacral wound. The hospital admission history and physical revealed a computerized tomography (CT) on 4/1/24 demonstrated coccygeal osteomyelitis (from sacral ulcer) as the primary infectious source. Failures on readmission to the facility 4/29/24: Record review revealed there were treatment orders for his sacrum, heels, and new ischial wound, but there was no evidence the wounds were assessed and monitored before he returned to the hospital on 5/15/24. The DON in the interview on 6/18/24 at 9:28 a.m. said the resident was being seen by an outside wound clinic after 4/30/24; however, she said the resident should have continued to be seen by the wound team weekly at the facility. The DON said measurements should have been obtained each week by the wound team with a description of the resident's wounds at the facility. The DON said nursing staff should have monitored and assessed the resident's wounds as dressing changes were performed. On 5/6/24, Resident #3's outside facility wound clinic visit physician progress note revealed the following: sacral pressure injury stage 4; left ischial pressure injury, unstageable; left heel pressure injury, unstageable; right heel pressure injury, unstageable; left ankle pressure injury, unstageable and left foot (metatarsal) pressure injury, unstageable. 4. May - June 2024 a. The resident was hospitalized on [DATE] for severe sepsis and readmitted to the facility on [DATE]. He was readmitted to the hospital on [DATE] and remains hospitalized . The resident's readmission nursing assessment on 5/20/24 documented: ankle stage 3; right heel unstageable; left heel stage 3; sacral stage 4; right gluteal fold unstageable; and scrotum stage 2. The assessment also documented the initiation of a wound vacuum (wound vac) for the sacral wound. Treatment orders were resumed from the resident's previous admission without new orders. Failures on readmission to the facility from 5/20/24 to 6/13/24: Assessment failures: There was no monitoring or description of the wounds by nursing staff before the resident's readmission to the hospital on 6/13/24. See above. The DON in the interview on 6/18/24 at 9:28 a.m. said the resident was being seen by an outside wound clinic after 4/30/24. However, she said the resident should have continued to be seen by the wound team weekly at the facility. The DON said measurements should have been obtained each week by the wound team with a description of the resident's wounds at the facility. The DON said nursing staff should have monitored and assessed the resident's wounds as dressing changes were performed. The outside wound clinic RN (WCRN) was interviewed on 6/18/24 at 1:00 p.m. The WCRN said Resident #3 was seen at the clinic by the wound physician once per week and was last seen at the clinic on 6/5/24. She said Resident #3's wounds were: sacral, stage 4; left heel, stage 3, right heel, unstageable; left ankle, stage 3, and ischial, stage 4. The WCRN said if there were gaps in the treatment of the wounds, it could have led to the worsening of Resident #3's wounds. Treatment failures: The WCRN said the wound vacuum (initiated on 5/20/24) was not on the resident when he arrived for the visit on 6/5/24. The WCRN said the facility sent the wound vac machine the week prior, however, it was not working and was out of batteries. Certified nurse aide (CNA) #3 was interviewed on 6/20/24 at 12:36 p.m. CNA #3 said she sometimes noticed residents' bandages that needed replacement and she told the nurse when this occurred. CNA #3 said she bathed Resident #3 on 6/11/24 and his dressings were labeled with the date of the last dressing change on 6/7/24. CNA #3 said she notified the nurse and the DON that Resident #3's dressings had not been changed. The DON and RDCS were interviewed a second time on 6/20/24 at 1:16 p.m. The DON said a CNA told her Resident #3's dressings had not been changed for several days last week. The DON said she did not remember the name of the CNA, the nurse, or the dates. The DON said she told the nurse and the dressing was changed. The DON said she told all staff that dressings needed to be changed as ordered. She said she provided education and began monitoring staff for dressing change completion but she did not have documentation of the education provided or the monitoring she had completed. The DON said she did not know if Resident #3's wounds had progressed before his hospitalization on 6/13/24. The RDCS said there was no documentation describing the wounds after the missed dressing changes. IV. Resident #5 A. Resident status Resident #5, less than age [AGE], was admitted on [DATE]. According to the June 2024 computerized physician orders (CPO), diagnoses included infection of the right upper extremity stump, sacrum pressure ulcer, diabetes mellitus, and left and right above-the-knee amputation. According to the 4/23/24 minimum data set (MDS) assessment, the resident had mild cognitive impairment with a brief interview for mental status (BIMS) score of 14 out of 15. Transfers did not occur according to the assessment. Resident #5 required substantial to maximum assistance with bed mobility and supervision with personal hygiene. She was dependent on staff for toileting. The assessment documented Resident #5 had a pressure injury to the sacrum. It further documented the resident's pressure injury was unstageable and pressure injury care and treatment were in place. The assessment documented the resident was frequently incontinent. B. Record Review On 4/19/24 the Nursing Admit Data Collection Tool documented the resident had pressure injuries to the right and left gluteal folds. There was no further description of the wounds. The Braden assessment, dated 4/22/24, documented the resident was not at risk for pressure injuries. The assessment documented the resident had no sensory impairment, was rarely moist, chairfast, had slightly limited mobility, adequate nutrition, and had no problems with friction. -However, the resident had current pressure injuries as documented on 4/19/24 and had diabetes mellitus. Further, she required substantial assistance with bed mobi
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure residents had the right to be free from physical abuse for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure residents had the right to be free from physical abuse for four (#7, #8, #9 and #10) of four residents reviewed for abuse out of 12 sample residents. Resident #7 was admitted to the facility on [DATE] with diagnoses that included a history of mood disorder, depression and alcohol abuse. On 3/9/24 Resident #7 called certified nurse aide (CNA) #1, who was an agency CNA, a racial slur. CNA #1 went to Resident #7's bed, placed his forearm across the resident's left side and leaned on top of the resident. CNA #1 repeatedly told Resident #7 he needed to apologize for calling him a racial slur. CNA #1 then left the room. Resident #7 reported he cried out in pain all night following the incident. On the morning of 3/10/24 Resident #7 was transferred to the hospital when his oxygen saturation level (level of oxygen in the blood) dropped into the 70 percent (%) to 79% range. At the hospital, Resident #7 was diagnosed with multiple rib fractures and a pneumothorax (collapsed lung). Additionally, the facility failed to: - Prevent physical abuse between Resident #8 and Resident #9, both with known physical aggression, which resulted in an eye injury to Resident #8; and, - Prevent physical abuse by Resident #11, a resident with known aggressive behaviors, to Resident #10 which resulted in skin injuries to Resident #10's neck and arm. Findings include: I. Facility policy The Abuse policy, dated 2/29/24, was received from the regional director of clinical services (RDCS) on 6/20/24 at 2:12 p.m. The policy documented in pertinent part, Employees have a unique position of trust with vulnerable residents. Resident abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment of a resident resulting in physical harm or pain, mental anguish, deprivation of goods or services that are necessary to attain or maintain physical, mental, or psychosocial well-being. Physical abuse is defined as abuse that results in bodily harm with intent. It includes hitting, slapping, pinching, kicking, and controlling behavior through corporal punishment and willful neglect of the resident's basic needs. Willful means the individual must have acted deliberately, not that he/she must have intended to inflict injury or harm. Pre-assessment of potential residents is done during the admission process to screen for potential signs of abusive behavior. Residents at risk for abusive situations are identified and appropriate care plans are developed. If resident abuse, neglect, exploitation, misappropriation of resident property or injury of unknown source is suspected, the suspicion must be reported immediately to the administrator and to other officials, according to state law. Reporting can be completed verbally or in writing. Immediately is defined as: within two hours of an allegation involving abuse or result in serious bodily injury or within 24 hours of an allegation that does not involve abuse or result in serious bodily injury. The facility assesses each potential resident prior to admission. This assessment includes a behavior history. Persons with a significant history or high risk of violent behavior are carefully screened and assessed for appropriateness of admission. If a resident experiences a behavior change resulting in aggression toward other residents, the facility will implement interventions for protection of the alleged assailant and other residents. II. Physical abuse by certified nurse aide (CNA) #1 toward Resident #7 on 3/9/24 A. Facility investigation The facility investigation was received from the nursing home administrator (NHA) on 6/17/24 at 12:40 p.m. The investigation documented the abuse by CNA #1 toward Resident #7 occured on 3/10/24 and an investigation was started on 3/11/24. The investigation further documented the following: Resident #7 had a history of aggression. Resident #7 was interviewed by the facility on 3/12/24. Resident #7 said (CNA #1) came into his room and he called CNA #1 a racial slur. He said CNA #1 put his forearm on the resident's chest and pressed down. CNA #1 was interviewed on 3/12/24. He said he was assigned to the resident's room. He said he had helped Resident #7's roommate to and from bed. He said Resident #7 reported some difficulty breathing and he had notified the night nurse. Resident #7's roommate was interviewed. The facility's investigation documented the roommate said he was not aware of what happened with his roommate. Registered nurse (RN) #1 was interviewed by the facility on 3/12/24. RN #1 said, at approximately 6:15 a.m., she went to assess Resident #7 who had complaints of pain. The resident said he had pain in his chest where a CNA had fallen on him. The resident could not elaborate due to his shortness of breath. -The facility's investigation did not include an interview with the night nurse, RN #3, who worked from 6:00 p.m. on 3/9/24 to 6:00 a.m. on 3/10/24, according to the facility's nursing schedule. The investigation documented that there were no witnesses to the event and CNA #1 said he had only gone in to assist Resident #7's roommate and nothing else. It documented Resident #7 could be resistant to care. The investigation further documented there was no mention of abuse in CNA #1's statement. The investigation documented the facility staff were educated on abuse and the police were notified on 3/12/24. The investigation documented the abuse was unsubstantiated by the facility. -However, according to the interview with the NHA, the abuse was substantiated (see interview below). A document titled Abuse Education (no date) was attached to the facility's investigation of the incident. Seventeen staff names and signatures were listed as receiving the education. B. Resident #7 1. Resident status Resident #7, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the June 2024 computerized physician orders (CPO), diagnoses included multiple rib fractures, traumatic hemopneumothorax (blood and air in collapsed lung), depression, mood disorder and alcohol abuse. According to the 3/29/24 minimum data set (MDS) assessment, the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. Resident #7 required substantial to maximal assistance with transfers and toileting and supervision with personal hygiene and bed mobility. 2. Resident interview Resident #7 was interviewed on 6/18/24 at 2:01 p.m. Resident #7 said in the beginning of March 2024, in the evening, he had a male CNA (CNA #1) providing his care. Resident #7 said CNA #1 had been in his room, on his side of the room, multiple times that evening when his roommate called for assistance. He said he repeatedly told CNA #1 that his roommate had called, not him. Resident #7 said he called CNA #1 some bad names as CNA #1 was leaving his room. Resident #7 said CNA #1 came back into the room and laid across the left side of his chest, with his forearm pressed into the resident's left chest. He said CNA #1 yelled at him, in his face, to apologize. Resident #7 said CNA #1 then left his room. Resident #7 said he had pain in his left rib cage and was short of breath the entire evening and night. Resident #7 said he put his call light on several times but CNA #1 would come back in the room and turn it off. He said another resident in close proximity to him also turned on the call light throughout the night, but no staff came to help him. Resident #7 said he was nervous and anxious that he could be harmed again by another staff person. 3. Additional resident interview A resident, who wished not to be identified, was interviewed on 6/18/24 at 2:08 p.m. The resident resided in close proximity to Resident #7. The resident said he did not see what happened to Resident #7. He said he heard a commotion and then Resident #7 cried out in pain. He said Resident #7 cried in pain all night. The unidentified resident said both he and Resident #7 put on their call lights for help throughout the night but no one responded. He said he did not know if someone shut the call light off or the staff just did not come. He said both he and Resident #7 were up all night. 4. Record review A chest x-ray in Resident #7's electronic medical record (EMR), dated 3/7/24, two days before the incident with CNA #1, documented the resident had right airspace lung disease. He had no pneumothorax and there was no mention of an issue with his ribs. A nurse progress note, dated 3/10/24 at 12:32 a.m., documented Resident #7 had shortness of breath, dyspnea (difficulty breathing) and wheezing but no pain. The resident had a diagnosis of pneumonia and was on antibiotics. However, in report to the day nurse on the morning of 3/10/24, the night nurse reported the resident was in pain (see RN #1's interview below). Resident #7's medication administration record (MAR) for March 2024 was reviewed. The MAR documented the resident had no pain on 3/9/24. However, in report to the day nurse on the morning of 3/10/24, the night nurse reported the resident was in pain (see RN #1's interview below). The hospital note dated 3/20/24 documented Resident #7 had trauma to the left chest and had multiple rib fractures with a large left pneumothorax due to someone sitting on him. On 4/2/24 the facility's provider documented Resident #7 returned from the hospital after a traumatic pneumothorax with a chest tube and multiple rib fractures. The resident said someone sat on him. The provider documented the hospital records were unclear but laboratory results revealed evidence of a possible myocardial infarction (heart attack) as well. 5. Staff interviews A voice mail message was left on 6/17/24 at 1:56 p.m. for the agency RN (RN #3) who worked from 6:00 p.m. on 3/9/24 to 6:00 a.m. on 3/10/24. There was no return call from RN #3 by the end of the survey on 6/20/24. A voice mail message was left on 6/19/24 at 1:09 p.m. for the agency CNA (CNA #2) who worked with CNA #1 on 3/9/24 in the evening. There was no return call CNA #2 by the end of the survey on 6/20/24. RN #1 was interviewed with the nursing home administrator (NHA) on 6/17/24 at 1:35 p.m. RN #1 said on the morning of 3/10/24 she was getting report from the night shift nurse (RN #3) who said Resident #7 had been in pain throughout the night. RN #1 said RN #3 told her it was generalized pain. RN #1 said soon after, a CNA came to her and asked her to go see Resident #7 because his oxygen saturation level was in the 70% to 79% range. RN #1 could not recall who the CNA who reported the information to her was. She said she went to see the resident and he was short of breath and had chest pain. She said she put 10 liters per minute (lpm) of oxygen on him and called 911. RN #1 said Resident #7 could hardly speak but said CNA, my chest, my fault. RN #1 said she did not look at his chest. She said the resident was then transferred to the hospital. RN #1 said she called the hospital for a report and was told Resident #7 had multiple rib fractures to the left side and a pneumothorax. RN #1 said the resident's comment about the CNA was reported to the NHA that day. The NHA said the hospital case manager called him on 3/11/24 and notified him that Resident #7 said a CNA had injured him. He said he went to the hospital and interviewed the resident on 3/11/24. The NHA said Resident #7 told him the male CNA (CNA #1) on 3/9/24 sat on him and pressed his forearm into the resident's chest. The resident admitted to having called CNA #1 names. The NHA said the allegation of abuse was substantiated and he notified the police and board of nursing. Additionally, he said he called CNA#1's agency and notified them that he could not return to the facility. The medical director (MD), who was contacted prior to the end of the survey on 6/20/24 at 9:40 a.m. and was interviewed on 6/24/24 at 9:57 a.m. The MD said she became the medical director at the beginning of June 2024. The MD said a resident with fractured ribs would most likely have had pain immediately when the ribs were fractured. She said the pain could have been delayed if the resident was in shock. The MD said Resident #7's pneumothorax could have affected his oxygenation levels as well the pain. She said the pneumothorax could have happened at the time of the rib fractures or later in the night if he had taken a deep breath. III. Resident to resident physical abuse between Resident #8 and Resident #9 on 4/14/24 A. Facility investigation A facility investigation of physical abuse between Resident #8 and #9 on 4/14/24 was received from the NHA on 6/19/24 at 2:52 p.m. The investigation documented the following: Resident #9 was interviewed on 4/15/24 and said Resident #8 did not like her cell phone ring tone and Resident #8 shoved her in the chest so she decided to hit him. Resident #8 was interviewed on 4/15/24. He said Resident #9 asked him for cigarettes earlier that day (4/14/24). He said when he heard her phone ring, he did not like the ring tone and told her to change it. She said no. Resident #8 said Resident #9 began to leave and he followed her and tried to hit her, and she turned around and hit him in the face. A staff witness said she was going to the kitchen and she saw Resident #8 run his wheelchair into Resident #9. She said she then saw Resident #9 hit Resident #8 in the face. She said she and other staff members pulled the residents apart. -The investigation documented both residents had a history of physical and verbal aggression. -The investigation documentation revealed the assailant was placed on frequent checks. It was unclear which resident was the assailant. B. Resident #8 1. Resident status Resident #8, age less than age [AGE], was admitted on [DATE]. According to the June 2024 CPO, diagnoses included alcohol abuse, anxiety and seizures. According to the 4/5/24 MDS assessment, the resident was cognitively intact with a BIMS score of 15 out of 15. Resident #8 was independent with bed mobility, transfers, toileting, dressing and personal hygiene. 2. Record review The behavior care plan, initiated 1/18/24, documented Resident #8 had a history of drinking at the facility, physical and verbal aggression and poor impulse control. He had a history of yelling, screaming, cursing, making verbal threats, hitting and pushing. Interventions included administering medications as ordered, assisting the resident to develop more appropriate methods of coping, encouraging expression of feelings, behavior monitoring, providing positive interactions, explaining procedures, discussing the resident's behavior, intervening as necessary to protect the rights and safety of others, approaching the resident in a calm manner, diverting the resident's attention and removing the resident from the situation. -There were no new interventions added to the care plan after the altercation on 4/14/24. C. Resident #9 1. Resident status Resident #9, age less than age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the June 2024 CPO, diagnoses included anxiety, depression, cocaine dependence and adult physical abuse. According to the 3/29/24 MDS assessment, the resident was cognitively intact with a BIMS score of 15 out of 15. Resident #9 required substantial to maximal assistance with transfers and toileting and supervision with personal hygiene and bed mobility. 2. Record review On 3/30/24 at 11:29 a.m. the nursing progress notes documented Resident #9 was yelling and cursing at the nurse. On 4/13/24 at 10:44 a.m., one day prior to the physical abuse, the nursing progress notes documented Resident #9 was cursing at the nurse, physically attempted to remove the nurse from the room and attempted to stand and go after the nurse. The staff had to hold the resident back. The nurse documented the resident was unsafe to herself and to be around. -The nursing progress notes were reviewed between 4/13/24 and 4/14/24. No additional monitoring or intervention for Resident #9's behavior was put in place. The physical and verbal aggression care plan, initiated 8/22/23 was reviewed. The care plan documented Resident #9 had poor impulse control and a history of yelling, cursing and hitting others. Interventions included assessing and anticipating the resident's needs, monitoring behaviors, and when the resident was agitated, intervene before the agitation escalated, guiding the resident away from sources of distress and using calm conversation. -There were no new interventions added to the care plan after the altercation on 4/14/24. D. Staff interviews The NHA was interviewed with the RDCS on 6/19/24 at 2:52 p.m. The NHA said on 4/14/24 Resident #9's cell phone rang in the dining room. Resident #8 did not like the ringtone. Resident #9 attempted to leave the dining room but Resident #8 followed her and hit her in the chest. Resident #9 had sternal pain. Resident #8 then hit Resident #9 in the face resulting in broken blood vessels in Resident #8's right eye. The NHA said Resident #8 and Resident #9 had a history of verbal and physical aggression. He said there was no plan for monitoring behaviors in the dining room. The NHA said after the incident occurred, both residents were put on frequent monitoring. -However, there was no frequent monitoring documented on the care plan or in the progress notes for Resident #8 or #9. The NHA said the physical abuse toward both residents was substantiated and witnessed by staff in the dining room. IV. Resident to resident physical abuse of Resident #10 by Resident #11 on 5/31/24 A. Facility investigation An investigation of physical abuse to Resident #10 by Resident #11 on 5/31/24 was received from the NHA on 6/19/24 at 2:52 p.m. The investigation documented the following: Resident #10 and #11 were roommates. Resident #10 said Resident #11 had grabbed her arm and put the call light cord on her neck. A staff member interview on 5/31/24 documented she heard Resident #10 calling for help and when she went in the resident's room Resident #11 had a call light on the neck of Resident #10. Additionally the skin on the arm of Resident #10 looked like it had been twisted. A licensed nurse interview on 5/31/24 documented she went to the resident's room after a CNA came to get her. She said Resident #10 had redness to her neck and arm. Resident #11 was placed on frequent checks and then sent out to the hospital due to the risk she posed to other residents (see below). B. Resident #10 1. Resident status Resident #10, age less than age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the June 2024 CPO, diagnoses included major depression, heart failure and diabetes mellitus. According to the 6/13/24 MDS assessment, the resident was cognitively intact with a BIMS score of 15 out of 15. Resident #10 required substantial to maximal assistance with bed mobility, transfers, toileting, personal hygiene and dressing. 2. Record review On 5/31/24 at 8:05 a.m. the nursing notes documented at 12:30 a.m. a CNA heard Resident #10 calling out for help. Upon entering room Resident #10's roommate Resident #11 was twisting skin on Resident #10's arms and had the call light wrapped around Resident #10's neck. Resident #10 was extremely frightened. Slight redness was noted on the resident's arms and on the neck. Resident #10 reported slight pain that quickly resolved. Frequent checks were performed to reassure Resident #10 throughout the night. Resident #10 reported anxiety which improved when the resident was informed a CNA would stay until the roommate was removed and that staff would check on her through the night. -There was no care plan in the resident's EMR related to the abuse. C. Resident #11 1. Resident status Resident #11, age less than age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the June 2024 CPO, diagnoses included dementia, anxiety and agitation. According to the 3/31/24 MDS assessment, the resident had severe cognitive impairment and a BIMS score was not completed. She had short and long term memory loss with moderate impairment of daily decision making, disorganized thinking and physical behavior toward others. Resident #11 required substantial to maximal assistance with toileting, personal hygiene, dressing and supervision with transfers and bed mobility. 2. Record review On 5/22/24 at 7:36 p.m. the provider documented the resident had increased aggression and a history of aggressive behavior. On 5/30/24 at 5:09 p.m. the nursing notes documented the resident was fascinated by an ambulance that had come to the facility and she tried to get on the gurney brought by the emergency medical services (EMS) staff. The resident could not be redirected and became aggressive, pushing and pinching the staff. The nurse tried to comfort the resident but was pushed away. -There was no behavior care plan in place until 6/10/24, after the physical altercation with Resident #10, despite Resident #11 exhibiting aggressive physical behaviors prior to the incident (see Resident #11's care plan below). On 5/31/24 at 7:53 a.m. the nursing progress notes documented that at approximately 12:30 a.m., Resident #10 called out for help. Resident #11 was found by a CNA with the call light wrapped around the neck of Resident #10 and she was pulling the call light. Resident #10 said Resident #11 had also grabbed her by the forearms and twisted her skin. The nurse called administration and a decision was made to send Resident #11 to the hospital for the safety of Resident #11 and other residents. On 5/31/24 at 8:15 a.m. an SBAR (situation, background, assessment recommendation) note documented Resident #11 was sent to the hospital due to her behavior. The note documented she needed close observation for resident, staff, and other resident safety. The resident returned that afternoon at an undocumented time. On 5/31/24 at 6:12 p.m. The nursing notes documented the resident was moved to a different unit due to the incident and was monitored. The behavior care plan, initiated 6/10/24 (10 days after the incident with Resident #10) documented Resident #11 had potential to be physically aggressive with a history of harm to others. The goal was the resident would seek out a staff member when agitation occurred. Interventions included administering medications, analyzing time of day, places , triggers, circumstances and what deescalated behaviors, assessing and addressing sensory deficits, anticipating the resident's needs, Modifying the environment, such as dim lights and keeping the door closed, monitoring and documenting behaviors and interventions, monitoring and documenting signs and symptoms of the resident posing danger to herself or others, when the resident was agitated, intervening before agitation escalated, guiding the resident away from distress, engaging with the resident calmly and re-approaching the resident later. D. Staff interview The NHA was interviewed with the RDCS on 6/19/24 at 2:52 p.m. He said Resident #10 reported Resident #11 put a call light on her neck and pinched her arm. The NHA said Resident #11 had a history of pacing and grabbing furniture. He said Resident #10 had redness to her arm and neck. He said the abuse was unsubstantiated because Resident #11 had dementia. He said he moved Resident #11 to a private room after the altercation.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to ensure an effective quality assurance program to identify and address facility compliance concerns was implemented in order to facilitate ...

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Based on record review and interviews, the facility failed to ensure an effective quality assurance program to identify and address facility compliance concerns was implemented in order to facilitate improvement in the lives of nursing home residents through continuous attention to quality of care, quality of life, and resident safety. Specifically, the quality assurance performance improvement (QAPI) program committee failed to identify and address concerns related to quality of life and quality of care. Findings include: I. Cross-referenced citations Cross-reference F686: The facility failed to ensure pressure injuries were assessed and interventions were implemented timely to prevent worsening of the wounds and infection. The facility failed to ensure wound treatment was implemented as ordered for a resident who developed a wound infection with osteomyelitis (inflammation of the bone due to infection). The facility's failure to assess and treat pressure injuries created an immediate jeopardy (IJ) situation with actual serious harm. Cross-reference F600: The facility failed to prevent abuse resulting in a G level citation, isolate, with actual harm. II. Facility policy and procedure The facility QAPI policy was requested from the nursing home administrator (NHA) on 6/20/24 at 2:10 p.m. -The policy was not received by the end of the survey on 6/20/24. III. Repeat deficiencies Review of the facility's regulatory record revealed it failed to operate a QAPI program in a manner to prevent repeat deficiencies. F686 Pressure injuries: During a recertification survey on 4/19/22, F686 was cited at a G level scope and severity, isolated, actual harm. F600 Abuse prevention: During a recertification survey on 10/26/23, F600 was cited at a G level scope and severity, isolate, actual harm. During a recertification survey on 3/7/24, F600 was cited at a D level scope and severity, potential for more than minimal harm, isolated. F867 QAPI During a recertification survey on 7/21/22, F867 was cited at an E level scope and severity, a potential for more than minimal harm, pattern. IV. Interviews The nursing home administrator (NHA) was interviewed on 6/20/24 at 2:10 p.m. The NHA said residents with pressure injuries were reviewed at QAPI. However, he said the lack of assessment and timely treatment of wounds identified during the survey was an eye opener. The NHA said the facility had missed things in their review of the wounds. The NHA said he did not have a clinical background and therefore did not check any of the clinical information himself. The NHA said the staff needed more training on abuse and how to appropriately prevent, report and intervene in abuse situations. He said the facility additionally needed to keep a better record of training that was completed with staff on abuse. The medical director (MD) was interviewed on 6/24/24 at 9:57 a.m. The MD said she had become the medical director of the facility two weeks ago (beginning of June 2024). She said the facility had been using a lot of agency staff and they were working on recruiting staff for hire by the facility. She said she felt this contributed to the facility's failures. The MD said she knew the facility had changed wound care providers recently, but she was not aware wounds were not being assessed by the facility or treated timely. The MD said she did not recall the staff to resident abuse when a staff person laid on a resident intentionally, causing multiple rib fractures and a pneumothorax. However, she said she had not been with the facility long.
Oct 2023 11 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and interviews, the facility failed to ensure two (#61 and #53) out of three residents reviewed out of 3...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and interviews, the facility failed to ensure two (#61 and #53) out of three residents reviewed out of 33 sample residents, as well as other facility residents, were protected from resident-to-resident abuse by Residents #54, #120, and #31. Residents #54 and #61 According to a sexual abuse investigation dated 8/8/23, Resident #61 reported Resident #54 had sexually assaulted her. Resident #54 had a known history of child abuse, was on the sex abuse registry due to an assault of an elderly person, and had recently gotten off parole for crimes he had committed in the past. A 4/12/23 behavioral assessment documented that facility staff reported Resident #54 had made inappropriate sexual comments since his admission on [DATE]. Notwithstanding Resident #54's current and past history, the facility failed to take steps, before Resident #61 reported sexual abuse, to develop and implement person-centered, sufficient, and effective interventions to prevent potential sexual abuse. The facility's failure to take steps to prevent abuse contributed to Resident #61 becoming fearful, and triggered the initiation of psychosocial support to address her fear. Residents #120, #31 and #53 Interview revealed Resident #53 was verbally abused and physically abused by Residents #120 and #31. Findings include: I. Facility policy The Abuse policy and procedure, revised May 2023, was provided by the nursing home administrator (NHA) on 10/12/23 at 4:45 p.m. It revealed in pertinent part that: -(The facility) does not condone resident abuse and shall take every precaution possible to prevent resident abuse by anyone, including staff members, other residents, volunteers, and staff of other agencies serving the resident, family members, legal guardians, resident representative, sponsors, friends, or any other individuals. -Residents have the right to be free from abuse, neglect, misappropriation of resident property and exploitation. This includes but is not limited to freedom from corporal punishment, involuntary seclusion, verbal, mental, sexual or physical abuse, and physical or chemical restraints not required to treat the resident's symptoms. -Providing a safe environment for the resident is one of the most basic and essential duties of our facility . Residents must not be subjected to abuse by anyone . including but not limited to facility staff, other residents, consultants, volunteers, staff of other agencies serving the residents, family members or legal guardians, friends, or other individuals. -When residents who have been admitted exhibit behavior that presents a danger to others, interventions shall be taken to ensure the safety of other residents and staff. II. Resident #54 and Resident #61 A. Residents' status 1. Resident #54 Resident #54, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the October 2023 computerized physician orders (CPO), the diagnoses included heart disease and chronic kidney disease. According to the 10/8/23 minimum data set (MDS) assessment, the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. He required partial/moderate assistance with dressing and putting on footwear. The resident was independent in all other activities of daily living (ADLs). The resident used a motorized wheelchair. The resident did not exhibit psychosis. Resident #54 did not receive psychological therapy. 2. Resident #61 Resident #61, age [AGE], was admitted on [DATE]. According to the October 2023 CPO, the diagnoses included dementia with behavioral disturbances. According to the 9/25/23 minimum data set (MDS) assessment, the resident was severely cognitively impaired with a BIMS score of 7 out of 15. She required extensive assistance of one person with all activities of daily living (ADLs) except eating and locomotion. The resident had no signs of depression. 3. Report of sexual abuse According to a sexual abuse investigation dated 8/8/23, Resident #54 allegedly touched Resident #61 on her breasts and private areas. Resident #61 said, he's so nasty. He touched me here, here, and here, anywhere he could grab. Resident #61 repeatedly said Resident #54 was a nasty man. The investigation read that Resident #61 was an at-risk adult with a BIMS of 1 and wheelchair assisted. Resident #54 was a registered sex offender from 2014 and finished probation in 2023. He goes to meetings monthly with the (local) Police Station. The resident also has a history of potentially using verbal slurs towards other residents. The investigation read that the care plan for Resident #54 read staff should monitor unsafe situations and redirect residents as needed along with continuing to monitor Resident #54 secondary to a history of sexual crimes against children. The investigation further read that Resident #54 was suspected of sexual assault. Resident #61 initially did not show any fear once the alleged assailant was placed on 1:1 (supervision) but after a couple of days, the alleged victim started making comments that she was afraid of a man. The investigation concluded the facility was unable to substantiate or unsubstantiate that the allegation had occurred as (the facility) could not determine when or if this incident happened since the alleged victim was a poor historian. However, with the reaction of the alleged victim (Resident #61), the facility was going to treat the incident as if it had happened. The alleged assailant (Resident #54) will stay on a 1:1 (supervision) until he (is) able to be placed in an appropriate placement. The victim has been referred to Mental Health Services since she was making statements of fear. Resident #54 was placed on 1:1. Referrals were sent out to multiple facilities that had all-male units. Resident #61 was at physical baseline but has increased statements of being afraid. Mental Health Services had been ordered for the resident. B. The facility failed to take sufficient steps before Resident #61 reported sexual abuse to protect residents, including Resident #61, from potential abuse. 1. Record review revealed the facility had prior knowledge of Resident #54's inappropriate behavior. A review of a behavioral health assessment, dated 4/12/23, revealed Resident #54 was referred for psychotherapeutic services and evaluations due to sexual assault and a history of sexually inappropriate behavior. It documented the resident was a registered sex offender due to the assault of an elderly person. The facility staff reported Resident #54 had made inappropriate sexual comments since admission [DATE]). Recommendations included for the resident to participate in evidence-based psychotherapy four times a month for four months. According to a progress note dated 7/7/23, Resident #54 was found in a female resident's room when another male resident came into the room to ensure the female resident was alright. The male resident said, he had to protect the female resident from (Resident #54). 2. Notwithstanding evidence of Resident #54's current and past history of sexually inappropriate behavior, the facility failed to develop a sufficient and effective resident-centered care plan to protect at-risk residents from potential abuse by Resident #54. As noted in the facility's sexual abuse investigation above, the resident's care plan dated 7/18/23, read the resident had a history of sexual crimes against children. It further read the resident finished parole in 2023. The resident had monthly meetings with a local police station on the 8th of every month. The resident was a registered sex offender. Interventions included: -Monitoring for unsafe situations and intervening if needed. -Staff should be made aware of stipulations required, like monthly check-ins. However, the care plan was neither resident-centered nor adequate. -The care plan failed to identify what constituted an unsafe situation, whether it was an unsafe situation for others or the resident and failed to include what level of supervision was expected based on his known history of inappropriate sexual behavior and sexual crimes. Monitoring was not defined. -The care plan failed to instruct staff how to intervene given his history, failed to identify effective interventions, and failed to outline what steps staff were expected to take when inappropriate behaviors occurred, including how to intervene, who to notify, and where to document his behavior so that it could be monitored and interventions developed and revised when ineffective. -The care plan failed to include any reference to the incident on 7/7/23 and failed to trigger new interventions to prevent further incidents of potential sexual abuse. C. Staff interviews Staff interviews confirmed the facility's knowledge of Resident #54's inappropriate behavior and the facility's failure to take steps to protect residents, including Resident #61. 1. Certified nurse aide (CNA) #2 was interviewed on 10/26/23 at 10:56 a.m. CNA #2 said Resident #54 was a registered sex offender. CNA #2 said the resident had been inappropriate with staff and other residents. CNA #2 said they verbally told the nurses when the resident was inappropriate, but there was no documentation of it. CNA #2 said the staff had not had extra training on how to work with a resident who had a criminal record of sexual abuse. CNA #2 said Resident #54 did not have interventions put in place until after the incident with Resident #61. CNA #2 said before that incident, Resident #54 would go into female residents' rooms and staff did not redirect him. The social services assistant (SSA) was interviewed on 10/26/23 at 12:39 p.m. The SSA said the facility was aware that Resident #54 had been incarcerated for sexual abuse against a child. The SSA said they did not have specific education for the staff when working with an individual who was a registered sex offender. The SSA said they did not put specific interventions into place for Resident #54 until after the incident with Resident #61. The SSA said since the incident, Resident #54 was on one-on-one supervision and the facility had tried to place him in a different facility. The SSA said Resident #61 was fearful of Resident #54 and was teary after the incident calling the resident a bad man. The nursing home administrator (NHA) was interviewed on 10/26/23 at 3:30 p.m. The NHA said the facility was aware on admission, that Resident #54 had been incarcerated for sexual abuse and was on the sex offender registry. The NHA said they did not have additional training for staff on how to work with a registered sex offender. The NHA said staff should tell somebody if they saw Resident #54 being inappropriate. The NHA said there was not a specific place to document this and it was done verbally. The NHA said they did not put interventions in place until after the incident with Resident #61. The NHA said Resident #54 was allowed to go into female residents' rooms and roam freely throughout the facility. The NHA confirmed Resident #61's severe cognitive impairment and recognized it placed the resident at risk for abuse. The NHA said they got Resident #61 mental health care because she was teary and afraid after the event. The NHA said residents have the right to remain abuse-free. The NHA said after the incident with Resident #61, Resident #54 was put on one-on-one and they are trying to get him placed in a different facility. III. Resident #53 and Residents #120 and #1 - failure to prevent resident-to-resident abuse A. Resident #53's status 1. Resident #53, age under 60, was admitted to the facility on [DATE]. According to the October 2023 CPO, diagnoses included lymphoma and kidney disease. The 9/5/23 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. The resident was independent with all daily activities. He did not display physical or verbally aggressive behavior toward staff or other residents. B. Failure to prevent resident-to-resident abuse involving Resident #53 Resident #53 was interviewed on 10/23/23 at 2:30 p.m. He said he was verbally abused and physically assaulted by two different residents in the facility. He said more than six months ago he was beaten by Resident #120, who was no longer in the facility. He said Resident #120 previously used foul language towards him and disliked the sound of his TV which was too loud in his opinion. He said one day, Resident #120 aggressively walked into his room, threw him on the floor, and hit him in the face several times before staff were able to intervene. The second incident of physical abuse occurred less than six months ago. He said he was approached in the hallway by Resident #31, who threatened to hurt him and used a walking cane to hit him on the head. He said Resident #31, like Resident #120 was no longer in the facility and he felt safe. C. Record review A review of the facility investigations of the above incidents revealed the facility investigated and substantiated abuse and reported both incidents to the police and the state agency. The investigations included interviews with the victim and alleged perpetrators, as well as staff who worked at the time of the incident and other residents in the facility. Skin assessments in both instances revealed minor injuries that did not require hospitalization. Both residents no longer were residing in the facility at the time of the survey. Resident #120 was discharged in January 2023 and Resident #31 in September 2023. B. Staff interviews CNA #2 was interviewed on 10/26/23 at 11:15 a.m. She said she used to work with all three residents. She said they all had their good and bad days. Resident #120 disliked loud noises and was particularly sensitive to them in the afternoon. Resident #31 did not have any aggressive behaviors toward her or other residents. Licensed practical nurse (LPN) #2 was interviewed on 10/26/23 at 11:45 a.m. She said she did not observe any aggressive behaviors with the above residents. She said she was aware of the incidents but did not work at the time when they occurred. The nursing home administrator (NHA) was interviewed on 10/26/23 at 4:41 p.m. He said all residents in the building should be free from abuse. He said the incident with Resident #120 occurred prior to his time as NHA in the building. The second incident, with Resident #31, was in September 2023. He said the facility investigated both incidents and took actions to make sure residents in the building were free from abuse.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0566 (Tag F0566)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure one (#14) out of 41 sample residents were compensated for p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure one (#14) out of 41 sample residents were compensated for paid services at or above prevailing rates. Specifically, the facility failed to for Resident #14: -Ensure the resident was paid a fair and decent wage for a therapeutic work program; -Ensure there was a care plan for the work program; -Ensure the contract matched what workload the resident performed; and, -Allowed the resident to work without a signed contract. Findings include: This deficiency was cited previously during a recertification survey 7/21/22. Although the facility corrected the deficiency, based on the findings below, the facility has not maintained compliance with this regulatory requirement. I Resident status Resident #14, age under 65, was admitted on [DATE]. According to the October 2023 computerized physician orders (CPO), the diagnoses included generalized anxiety disorder, borderline personality disorder and diabetes. The 7/5/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for a mental status score of 15 out of 15. He required supervision with all activities of daily living. II. Resident interview Resident #14 was interviewed on 10/24/23 at 12:22 p.m. Resident #14 said she participated in a work program at the facility. Resident #14 said she worked seven days a week calling Bingo for one hour and then worked for 45 minutes four times a week at the resident store. The resident said she was supposed to be paid 50 dollars a month. The resident said she had not been paid at all. The resident said she had talked to the social worker and the nursing home administrator (NHA). The resident said they did not tell her when she would get paid. III. Record review -A review of the resident ' s comprehensive care plan failed to include a work plan. The 9/29/23 therapeutic work program form documented Resident #15 was interested in participating in a therapeutic work program. It indicated the resident was assigned to call bingo three times a week. The reward/compensation was documented as $50 per week. -The contract did not document how many hours per week. The resident called Bingo seven days a week and not three days a week. In addition, it failed to include the work the resident performed in the store. -The contract for the work program was signed over three months after the resident started working on 6/19/23 (see activity assistant interview). IV. Staff interviews The nursing home administrator (NHA) was interviewed on 10/26/23 at 2:30 p.m. The NHA said Resident #14 was in the work program. The NHA did not know how long she was in the work program. The NHA said Resident #14 worked in the resident store. The NHA said Resident #14 was to be paid 50 dollars a month. The NHA said they were waiting for their corporation to approve the work contract. The NHA said the work program should be in the resident ' s care plan. The NHA said the work program was not in Resident #14 ' s care plan. Activities assistant (AS) #1 was interviewed on 10/26/23 at 2:50 p.m. AS #1 said according to documentation Resident #14 had started the work program on 6/19/23. Resident #14 called Bingo seven days a week for one hour and worked in the resident store 45 minutes four times a week. AS #1 said the residents who performed work were not getting paid timely and it was an ongoing issue.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#170) of one resident reviewed out of 41...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure one (#170) of one resident reviewed out of 41 sample residents was provided personal privacy in her room. Specifically, the facility failed to provide a privacy curtain to ensure Resident #170 had privacy while in bed. Findings include: I. Facility policy and procedure The Resident Rights policy, revised in February 2021, was provided by the director of clinical services on 10/26/23 at 12:28 p.m. It read in pertinent part: Employees shall treat all residents with kindness, respect, and dignity. Federal and state laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to privacy and confidentiality. II. Resident status Resident #170, age [AGE], was admitted on [DATE]. According to the October 2023 computerized physician orders (CPO), diagnoses included hemiplegia and hemiparesis (mild to severe loss of strength) on right side, overactive bladder, localized swelling, mass and lump right upper limb and history of falling. The 10/16/23 minimum data set (MDS) assessment revealed Resident #170 was cognitively impaired with a brief interview for mental status (BIMS) score of one out of 15. Resident #170 required moderate assistance of one to two people with bed mobility and most other activities of daily living (ADLs). III. Resident observation and interview Resident #170 was interviewed on 10/23/23 at 1:35 p.m. Resident #170 said she would like a privacy curtain for her personal privacy. Resident #170's room revealed a privacy curtain was missing from the track. Resident #170 had a roommate and the two beds were parallel from the doorway with a track in between for a privacy curtain. Resident #170 was interviewed on 10/25/23 at 2:23 p.m. Resident #170 said she would like to have privacy in her bed while watching television. IV. Record review The ADL care plan, initiated on 10/10/23, revealed Resident #170 had an ADL self-care performance deficit due to recent fall with injury. Interventions revealed Resident #170 required moderate assistance with bathing/showering, dressing, and partial moderate assistance of one or two for transferring. V. Staff interviews Certified nurse aide (CNA) #1 was interviewed on 10/26/23 at 1:58 p.m. CNA #1 said in order to provide privacy for residents in their rooms the door and curtain should be closed. If a resident did not have a curtain, minimally the door should be closed. CNA #1 said she was not sure why there was not a curtain in Resident #170's room and was not sure how she had privacy in the room once her roommate was present. Licensed practical nurse (LPN) #2 was interviewed 10/26/23 at 2:12 p.m. LPN #2 said to provide privacy for a resident the curtain should be pulled and the door closed. If a resident did not have a curtain, then a curtain should be requested for them from management. LPN #2 was not sure how a resident would have privacy from their roommate if they did not have a curtain. Registered nurse (RN) #1 was interviewed 10/26/23 at 2:06 p.m. RN #1 said she would close the resident's door and curtain to ensure privacy for a resident. RN #1 said if a resident did not have a curtain she said she did not know how to provide privacy to a resident from their roommate while in bed. The nursing home administrator (NHA) was interviewed on 10/26/23 at 4:00 p.m. The NHA said each resident should be treated with respect and dignity. The NHA said every resident should have a privacy curtain. The NHA said the only reason a resident would not have a privacy curtain was if it was being washed or it was damaged. The NHA said if a resident did not have a curtain then one would be obtained for them as soon as possible.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure two (#1 and #53) residents reviewed of five sample re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure two (#1 and #53) residents reviewed of five sample residents received treatment and care in accordance with professional standards of practice out of 41 sample residents. Specifically, the facility failed to: -Have a registered nurse assess Resident #1 after the fall; and, -Administer pain medications on time to Resident #53. Findings include: I. Resident #1 A. Resident status Resident #1, age [AGE], was admitted on [DATE]. According to the October 2023 computerized physician orders (CPO), diagnoses included history of stroke, atrial fibrillation and diabetes type two. The 10/3/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. He required assistance from one person with most activities of daily living. He did not display behaviors and did not refuse the care. B. Resident interview Resident #1 was interviewed on 10/23/23 at 12:43 p.m. He said he had one fall in the facility that resulted in a hip fracture. He could not recall the exact time or details of the fall. He said sometimes he would wait a long time for anyone to come and help him to the bathroom and he would self transfer. He said that was the reason for his fall. C. Record review The incident report completed by licensed practical nurse (LPN) #3 dated 8/1/23, revealed the resident had an unwitnessed fall on 8/1/23 when he attempted to self transfer. The incident report read: resident stated he was trying to use a walker, resident fell into his bottom. No injury noted, no signs and symptoms of distress. Two people assisted (him)back to sitting position. -The incident report did not include assessment by a registered nurse. The resident's range of motion was not checked to rule out the possibility of fracture or serious injury. -The review of vital signs revealed residents vital signs such as blood pressure, heart rate, temperature, oxygen saturation and pain level were not completed at the time of the fall. On 8/2/23 resident was assessed by a nurse practitioner due to increased pain in right hip. The resident did not tolerate the range of motion, and an x-ray of the hip was ordered. The x-ray revealed a new right hip fracture and the resident was sent to the hospital. Hospital discharge summary revealed resident was discharged back to facility on 8/5/23 with inoperable hip fracture and recommendation for physical therapy. Upon request, the facility was unable to locate RN assessment for Resident #1 after the fall. D. Staff interviews Certified nurse aide (CNA)#2 was interviewed on 10/26/23 at 3:20 p.m. She said she worked with Resident #1 frequently. The resident was able to use the call light and consistently used it. She said she was working with him before the fall and after the fall in August 2023. She said the resident's baseline stayed the same. He always required the assistance of one person with transfers, he was using a wheelchair for ambulation and he was only walking with physical therapy. The physical therapist (PT) #1 was interviewed on 10/26/23 at 2:40 p.m. She said the resident was working with physical therapy prior to the fall and was still working after the fall. He was able to ambulate with a walker in the presence of a therapist. During the day, he required assistance from one person for transfers and help in the bathroom. Licensed practical nurse (LPN)#2 was interviewed on 10/26/23 at 3:15 p.m. She said the resident was at risk for falls and he was on a toileting program. The resident was able to use the call light and ask for assistance, although sometimes he did attempt to self transfer. She said after the fall every resident should be assessed by a registered nurse and findings should be documented in the incident report or progress notes. She said vital signs were always completed after the fall and documented in electronic medical records. The interim director of nursing (DON) was interviewed on 10/26/23 at 4:30 p.m. She said after the fall every resident must be assessed by a registered nurse. She said the assessment was important to find any serious injuries such as fractures. She said vital signs should be taken and documented in the medical record at the time of the assessment. She said the fall for Resident #1 occurred before her working in the building and she was not aware that RN assessment was not completed. She said she would review with all nurses the importance of RN assessment and proper documentation after the fall. II. Resident #53 A. Resident status Resident #53, age under 60, was admitted on [DATE]. According to the October 2023 computerized physician orders (CPO), diagnoses included lymphoma (cancer) and kidney disease. The 9/5/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The resident was independent with all daily activities. He did not display physically or verbally aggressive behavior towards staff or other residents. B. Resident interview Resident #53 was interviewed on 10/23/23 at 2:30 p.m. He said he was receiving pain medications for chronic pain in his back. He said the nurses frequently did not bring medications on time. He said he voiced his concerns to nursing staff on many occasions, but medications were still administered late. C. Record review According to the October 2023 medication administration order (MAR), the resident had the following medications to be administered: -Oxycodone 10 milligrams for pain to be administered at 6:00 a.m., 10:00 a.m., 2:00 p.m., 6:00 p.m., and 10:00 p.m. (four hour intervals) Review of the MAR timestamps for 10/2/23, 10/12/23, and 10/14/23 revealed that medication was not administered as scheduled. Specifically, on 10/2/23 the scheduled dose for 10:00 p.m., was administered at 11:39 p.m. On 10/12/23 all scheduled medications were signed as administered at 6:00 pm for the entire day. On 10/14/23 oxycodone was administered in intervals that were either more than four hours apart (between 6:00 p.m. and 10:00 p.m. dose) or less than two hours 30 minutes (between 2:00 p.m. and 6:00 p.m. dose). -No corresponding notes were located under the progress notes to explain the inconsistency of medication administration. D. Staff interviews LPN # 4 was interviewed on 10/26/23 at 3:34 p.m. She said she was administering the medications to the resident on 10/12/23. She said all medications were signed as given at 6:00 p.m. because the computer was not working on that day and that was how it was recorded. She said she gave all medications on time. Regarding scheduled oxycodone, she said medication was scheduled to be administered every four hours and should be administered as scheduled. The interim (DON) was interviewed on 10/26/23 at 4:30 p.m. She said all medications should be administered as scheduled. She said oxycodone medication for Resident #53 was scheduled to be given every four hours and should have been given every four hours. She said giving medication too early could result in increased drowsiness and giving medication too late could result in breakthrough pain. She said she was not aware that medication was not administered as scheduled. She said she would review the MARs and provide education to the nurses who were administering medications timely.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#15 and #6) of five residents who were u...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#15 and #6) of five residents who were unable to carry out activities of daily living received the necessary services to maintain good nutrition, grooming and personal and oral hygiene out of 41 sample residents. Specifically, the facility failed to provide consistent bathing to maintain good personal hygiene for Resident #15 and Resident #6. Findings include: I. Resident #15 A. Resident status Resident #15, under the age of 65, was admitted to the facility on [DATE]. According to the October 2023 computerized physician orders (CPO), diagnoses included dementia with behavioral disturbances, bipolar disease and anxiety disorder. According to the 8/3/23 minimum data set (MDS) assessment, the resident was moderately cognitively impaired with a brief interview for a mental status score of 11 out of 15. The resident required extensive assistance from one person for all activities of daily living (ADLs). The resident was dependent on staff for bathing. The resident did not reject care. B. Observation On 10/23/23 at 12:40 p.m. the resident had body odor. The resident was in bed with the door shut and the body odor could be smelled from the hallway. The resident hair was greasy and matted. On 10/24/23 at 12:48 p.m. the resident was in their bed with the door open. The resident had body odor that could be smelled from the hallway and his hair was matted and greasy. On 10/26/23 at 11:55 a.m. the resident had body odor and his hair appeared greasy. C. Record review According to ADL care plan Resident #15 had a fear of falling and frequently refused showers. Interventions included the following: if Resident #15 refused showers offer a bed bath instead. Resident #15 had showers on Tuesday and Friday. According to the August 2023 shower/bathing documentation Resident #15 had three bed baths and zero showers out of an estimated eight opportunities for bathing. According to the September 20203 shower/bathing documentation Resident #15 had seven bed baths and zero showers out of an estimated eight opportunities for bathing. According to the October 2023 (10/1/23 to 10/26/23) shower/bathing documentation Resident #15 had three bed baths and zero showers out of an estimated eight opportunities for bathing. D. Staff interviews Licensed practical nurse (LPN) #2 was interviewed on 10/26/23 at 10:45 a.m. LPN #2 said residents should receive two baths a week. LPN #2 said it was important for residents to receive baths to prevent skin breakdown and odor. LPN #2 said the facility used bath aides. LPN #2 said Resident #15 was not difficult to work with and did not refuse care often. Certified nurse aide (CNA) #2 was interviewed on 10/26/23 at 10:56 a.m. CNA #2 said residents receive two showers a week. CNA #2 said the facility had bath aides that gave baths to the residents. CNA #2 said bath aides were sometimes used for other tasks if the facility was short staffed. CNA #2 said sometimes the CNAs would give residents showers or bed baths if they had time. CNA #2 said Resident #15 was afraid to take showers. CNA #2 said the shower aides would try to offer bed baths to Resident #15. CNA #2 said Resident #15 would not often refuse baths.II. Resident #6 A. Resident status Resident #6, age [AGE], was admitted on [DATE]. According to the October 2023 computerized physician orders (CPO), diagnoses included a history of stroke, atrial fibrillation and diabetes type two. The 8/30/23 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. He required assistance from one person with most activities of daily living. He did not display behaviors and did not refuse the care. The resident required moderate assistance with showers. Preferences for customary routine and activities indicated it was very important for the resident to choose between shower and bed bath. B. Resident interview Resident #6 was interviewed on 10/23/23 at 12:43 p.m. He said his showers were consistently skipped. He said his preference was to receive at least two showers per week during the day time. She said staff would come to his room and say they could not provide shower because they were too busy and did not have a shower aide. He said some CNAs were nice and they gave him showers on the days when the shower aide was absent. C. Record review -The resident's comprehensive care plan did not indicate the resident's preferences for showers. The review of shower logs between 9/29/29 and 10/26/23 showed the resident received four showers in the last 30 days out of an estimated eight opportunities for bathing. The progress notes for October 2023 did not include documentation of refusals for showers. D. Staff interviews CNA #2 was interviewed on 10/23/23 at 1:15 p.m. She said Resident #6 was scheduled to receive showers twice a week. She said the resident did not refuse the care and always accepted showers. She said today they did not have a shower aide and would have to accommodate showers for residents and routine care on the floor. CNA #1 was interviewed on 10/26/23 at 2:54 p.m. She said Resident #6 usually received showers twice a week and did not refuse the care. She said she would always try to give a shower to the resident when he asked. She said some days were more busy than others and if any showers were skipped, they should have been reported to the next shift and nurse. LPN #2 was interviewed on 10/26/23 at 3:14 p.m. She said Resident #6 did not refuse the care and was able to tell staff if he needed a shower. She said shower preferences should be documented on the care plan to make sure staff were aware of the resident's preferences. The interim director of nursing was interviewed on 10/26/23 at 4:16 p.m. She said resident showers should be accommodated based on the needs and preferences. She said it should be documented in the resident's care plan. In addition, any refusals or skipped care should be documented in progress notes to ensure the continuity of care.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to ensure the resident environment was as free from ac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews, the facility failed to ensure the resident environment was as free from accident hazards as possible for one (#15) of five out of 41 sample residents. Record review revealed Resident #15 fell repeatedly. The facility failed to ensure effective interventions were developed, that care-planned interventions were implemented and that neurological checks were consistently initiated when the resident's falls were unwitnessed. I. Resident #15 A. Resident status Resident #15, under the age of 60, was admitted to the facility on [DATE]. According to the October 2023 computerized physician orders (CPO), diagnoses included dementia with behavioral disturbances, bipolar disease, and anxiety disorder. According to the 8/3/23 minimum data set (MDS) assessment, the resident was moderately cognitively impaired with a brief interview for a mental status score of 11 out of 15. The resident required extensive assistance from one person for all activities of daily living (ADLs). The resident had two or more falls since admission. B. Record review - repeat falls According to the resident's fall care plan, dated 4/24/23, the resident was at risk for falling because of incontinence, impulsiveness, decreased spatial awareness, and behaviors. Interventions included: clip call light to the resident; ensure the resident was placed in the middle of the bed; and fall mat next to the bed. Further, staff should frequently round on the resident, the bed should be in the lowest position while the resident is in bed, and bolster overlay to mattress. 1. Fall 5/7/23 According to a fall investigation dated 5/7/23, the resident was found lying on the floor. The resident had the sheet under him on the ground. The fall investigation documented the reason for the fall was the sheet slipping. A therapy note dated 5/9/23 at 6:26 a.m., read physical therapy completed an assessment due to the resident sliding out of his bed. The assessment included the following interventions: an air mattress and bolsters to reduce the risk of further bed slide-outs. A progress note dated 5/10/23 also referenced that the resident had an unwitnessed fall on 5/7/23 and read that therapy would assess the resident for an air mattress and bolster. -However, according to the resident's care plan, dated 4/24/23, the resident should have already had a bolster overlay on his mattress. No other interventions were implemented following the resident's 5/7/23 fall. 2. Fall 6/7/23 According to a fall investigation dated 6/7/23, the resident had an unwitnessed fall. The resident was found on the floor on a fall mat. The resident said he rolled out of his bed. No other information was documented in the fall investigation. A progress note, dated 6/14/23, documented the resident had an unwitnessed fall on 6/7/23. The resident had slipped out of bed. Interventions included that the resident was placed on more frequent rounding. However, frequent rounding was already in place on the 4/24/23 care plan. Further, there was no instruction to staff on what constituted more frequent rounding. 3. Fall 8/1/23 According to progress notes, dated 8/1/23, the resident had an unwitnessed fall. The root cause was the resident was unable to reposition in their bed. Ensure the grab bar was in the resident's new room. A nurse's progress note, dated 8/2/23, read the resident was found on his bottom on the floor on the fall mat with his head in the air. A full assessment was performed. No head injury was observed. -Per the nursing home administrator, interviewed on 10/25/23 at 3:00 p.m., the fall was not investigated and although the fall was unwitnessed, there were no neurological (neuro) checks following the 8/1/23 fall. 4. Falls 8/16/23 According to a fall investigation, dated 8/16/23, the resident had two separate falls on 8/16/23. The resident was assessed by a registered nurse (RN) on 8/17/23 in the afternoon after receiving information the resident had two unwitnessed falls. The resident had an abrasion on the left kneecap. The RN could not confirm if the abrasion was from one of the two falls. -There was no further information on the root cause for either fall. -There was one investigation for the two falls which, along with the nurse's assessment and neuro checks, were untimely; the investigation and nurse's assessment were conducted a day after the falls occurred. neuro checks were conducted yet another day later on 8/18/23. 5. Fall 8/22/23 According to a fall investigation, dated 8/22/23, the resident had an unwitnessed fall and was found on the floor on a fall mat. A progress note, dated 8/23/23, documented the resident had rolled out of bed over the bolsters which were not upright in the bed. Interventions included moving the resident closer to the nurses' station. -Although the fall was unwitnessed, there was no evidence of neuro checks for this fall. D. Documentation of physical and behavioral effects of repeat falls. 1. In addition to an abraded knee sustained with his fall on 8/16/23 (see above), a nursing progress note dated 8/30/23, documented the resident had a bruise and significant swelling on his right arm. The bruising appeared to be old but there was significant swelling. The facility ordered X-rays to rule out a fracture. According to a risk management note dated 8/31/23, the resident had a bruise on his right arm. The root cause was believed to be recent falls. 2. According to the resident's ADL care plan dated 4/24/23, the resident has a fear of falling and would refuse showers because he was afraid of falling. A review of showering documentation confirmed the resident refused showers. Cross-reference F677. E. Failures in facility response to resident's repeated falls. 1. Failure to develop and/or implement effective interventions See above; there were no new interventions put into place after falls for all but one fall on 8/22/23. See above; the resident's fall care plan revealed an update on 6/8/23 to include more frequent rounds on the resident; however, frequency was not redefined for staff and the resident continued to fall. Further, the care plan revealed an update on 7/24/23 for nurses to check that the bolsters were on the resident's bed properly; however, the resident was documented on 8/23/23 to have rolled over the bolster. Finally, on 8/23/23, the care plan was updated again to include moving the resident closer to the nurse's station, but observations on 10/23/23 (see below) revealed he had not been moved. 2. Observations - failure to implement planned interventions On 10/23/23 at 1:38 p.m., the resident's room was located at the end of the hall, far from the nursing station. The resident was in his bed, the bed was not lowered and there was no fall mat on the ground. A bolster was not observed on the bed. The resident was rolling around in his bed. On 10/24/23 at 12:40 p.m., the resident was in his bed, close to the edge. The bed was raised and there was no fall mat on the floor. The resident had spastic movements and got closer to the edge of the bed with each movement. There was a side table and chair up against his bed. On 10/25/23 at 1:38 p.m., the resident was in his bed, asleep. The staff had put his bolster on his bed and the bed was lowered. However, there was a chair and table placed up against the resident's bed. II. Staff interviews A. The NHA was interviewed on 10/25/23 at 3:00 p.m. The NHA said the resident fall on 8/1/23 did not have a fall investigation. The NHA said there should have been a fall investigation. The NHA said they made leadership changes after recognizing fall investigations were not being performed. B. Certified nurse aide (CNA) #2 was interviewed on 10/26/23 at 10:56 a.m. CNA #2 said the residents who are at high fall risk have a bee sticker on their door. CNA #2 said Resident #15 had a bee on his door and was at high risk of falling. CNA #2 said Resident #15 had multiple falls. CNA #2 said fall interventions included the resident having a fall mat. CNA #2 said the fall mat was often found leaning against the wall and not next to the resident's bed. CNA #2 said the bed should be lowered to the ground. CNA #2 said she had often found the bed not lowered to the floor. CNA #2 said when a resident falls the CNAs let a nurse know so they could assess the resident. CNA #2 said residents who have unwitnessed falls have 15-minute neuro checks. C. Licensed practical nurse (LPN) #2 was interviewed on 10/26/23 at 10:45 a.m. LPN #2 said residents who are at high risk of falling should have interventions put in place. LPN #2 said Resident #15 was at high risk of falling. LPN #2 said interventions for Resident #15 were lowering the bed and fall mats next to the resident's bed. LPN #2 said if a resident had an unwitnessed fall, nurses should do 15-minute neuro checks on the resident. LPN #2 said when a resident falls, nurses should do a full head-to-toe assessment. LPN #2 said a fall investigation should be initiated. 4. The director of nursing (DON) was interviewed on 10/26/23 at 1:54 p.m. The DON said residents who had unwitnessed falls should have 15-minute neuro checks. The DON said neuro checks are important to rule out head injury. The DON said if neuro checks were not performed, it could delay the resident being sent out to the hospital. The DON said if an RN was not available to do the initial assessment, staff should at minimum do a virtual assessment with an RN. The DON said during a fall investigation, the team should find the root cause and implement interventions to prevent falls. The DON said new interventions should be put into place after each fall to help prevent additional falls. The DON said staff should follow the interventions that were put into place. The DON said if a resident had a history of falling out of bed, there should not be objects like tables or chairs against the bed. The DON said there should not be items near the bed because if a resident falls out of bed they could hurt themselves worse.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure all drugs and biologicals used in the facility were labeled ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure all drugs and biologicals used in the facility were labeled in accordance with currently accepted professional principles in two out of four medication carts. Specifically, the facility failed to label insulin pens with an open date and store them according to the manufacturer's recommendation. Findings include: I. Manufacturer's recommendations Insulin Glargine package insert read in pertinent part: Insulin Glargine pen should be stored at room temperature, below 86°F and must be used within 28 days or be discarded. Insulin Lispro package insert read in pertinent part: Insulin Lispro pen should be stored at room temperature, below 86°F and must be used within 28 days or be discarded. II. Observations of medications stored improperly and interviews 1.Cart #1 on [NAME] hallway On [DATE] at 2:30 p.m. the medication cart was inspected in the presence of the registered nurse (RN)# 2. The following observations were made: -Two open pens of Insulin Glargine100 units/milliliter (ml) were not labeled with the open date. One of the pens was missing the cap. RN #2 was interviewed during the observation and said she did not know why the open insulin pens were not labeled with an open date. She said she did not administer the insulin on her shift. She said it was important to label the medications as they have different expiration dates. 2. Cart #2 on [NAME] hallway On [DATE] at 2:40 p.m. the medication cart on the [NAME] hallway was inspected in the presence of the licensed practical nurse (LPN) #5. The following observations were made: -An open pen Insulin Lispro 100 units/milliliter (ml) was not labeled with the open date. LPN #5 was interviewed during the observation and said she did not know why the insulin pen was not labeled with an open date. She said the pen was good for 28 days after opening. III. Administrative interview The interim director of nursing (DON) was interviewed on [DATE] at 53:30 p.m. She said the nurses should know what medications required to be dated and how long they were good for. She said it was the responsibility of every nurse to check medication prior to administration and make sure it was not expired. She said she would provide education to the nurses to make sure they knew which medications should be labeled with an open date.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0774 (Tag F0774)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure the resident was assisted in making transportation arrangem...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure the resident was assisted in making transportation arrangements to and from appointments for two (#52 and #53) of two out of 41 sample residents. Specifically, the facility failed to assist Resident #52 and Resident #53 with transportation for ongoing outside medical appointments. Findings include: I. Resident #52 A. Resident status Resident #52, age [AGE], was admitted on [DATE]. According to the October 2023 computerized physician orders (CPO), the diagnoses included peripheral artery disease (circulatory condition) and hypertension. The resident was hit by a car while riding her bicycle before moving to the facility. The 7/5/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for a mental status score of 15 out of 15. She was independent with all activities of daily living. She used a wheelchair. B. Resident interview Resident #52 was interviewed on 10/24/23 at 4:12 p.m. Resident #52 said she was temporarily at the facility due to an accident. Resident #52 said the facility did not offer aquatic therapy. Resident #53 said this therapy was needed for her to heal from her accident. Resident #52 said she had to make her own appointments and get her own transportation. Resident #52 said she did not think it was appropriate for her to have to provide her own transportation. Resident #52 said the facility did not ask her if she would like the facility to provide transportation. Resident #52 said she had told the social worker she would like the facility to provide transportation. C. Record review Review of the resident's medical record from May 2023 to 10/26/23 revealed no social services progress notes related to the staff assisting the resident in making transportation arrangements. II. Resident status Resident #53, age under 65, was admitted on [DATE]. According to the October 2023 CPO, diagnoses included lymphoma (cancer) and kidney disease. The 9/5/23 MDS assessment revealed the resident was cognitively intact with a BIMS score of 15 out of 15. The resident was independent with all daily activities. He did not display physically or verbally aggressive behavior towards staff or other residents. B. Resident interview Resident #53 was interviewed on 10/23/23 at 2:30 p.m. Resident said that several times a week he needed to go to the outside lab for a blood draw related to his lymphoma. He said facility staff on multiple occasions failed to schedule transportation to and from the lab. On one occasion, a few weeks ago, he ended up waiting for three hours for a driver to pick him up from the lab. He said because facility staff consistently mismanaged the transportation, he had to take it into his own hands and manage his transportation. C. Record review Review of the progress notes between August 2023 and October 2023 did not reveal any arrangements or communication regarding the resident's transportation to the lab. III. Staff interview The social service assistant (SSA) was interviewed on 10/26/23 at 12:39 p.m. The SSA said the facility was responsible for providing the residents with transportation to outside appointments. The SSA said the facility used an outside transportation service. The SSA said if the transportation service did not have an available driver the facility would cancel the resident's appointment. The SSA said the facility had a 48-hour window before the resident's appointment. The SSA said it was the resident's responsibility to request transportation for an appointment. The SSA said residents would have to physically go to the social worker's office to make this request. -However, the SSA should assist the resident in making transportation arrangements who had limitations with going to the social worker's office. The SSA said Resident #52 did not often leave her room. The SSA said Resident #52 would go on outside appointments regularly. The SSA said Resident #52 would get her own transportation. The SSA said Resident #52 wanted to get her own transportation. The SSA said the resident did not like the driver the facility had before they had started to use the transportation service. The SSA was not sure if Resident #52 knew they had changed drivers.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected multiple residents

Based on observations, record review and interviews, the facility failed to ensure menus were followed to meet the residents' nutritional needs. Specifically, the facility failed to follow the correct...

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Based on observations, record review and interviews, the facility failed to ensure menus were followed to meet the residents' nutritional needs. Specifically, the facility failed to follow the correct portion sizes to ensure adequate nutrition was provided to the residents. Findings include: I. Facility policy and procedure The Menu policy, revised September 2017, was provided by the director of clinical services (DCS) on 10/26/23 at 12:28 p.m. It read in pertinent part: Menus will be planned in advance to meet the nutritional needs of the residents in accordance with established national guidelines. A registered dietitian/nutritionist (RDN) or other clinically qualified nutrition professional reviews and approves the menus. The RDN or other clinically qualified nutrition professional will adjust the individual meal plan to meet the individual requests, including cultural, religious or ethnic preferences, as appropriate. Menus will be served as written, unless a substitution is provided in response to preference, unavailability of an item, or a special meal. II. Failure to follow the correct portion sizes to ensure adequate nutrition was provided to the residents During a continuous observation during the lunch meal on 10/25/23 beginning at 11:15 a.m. and ending at 12:37 p.m. the following was revealed: The portion control chart located by the steam table revealed the gray scoop was a size 8, with a capacity of four ounces equaling half cup. Dietary aide (DA) #3 used the following utensils and size: Tongs for the cheese pizza cut into triangular slices; A gray four-ounce scoop for ravioli; and, A tong for garlic bread. The lunch menu consisted of thin crust cheese pizza, tossed salad with dressing, garlic bread and fruit cocktail. The menu revealed the substitutions for pizza for residents with a renal diet was one cup of buttered ravioli and for residents with a dysphagia (swallowing difficulty) diet was one cup of ravioli with sauce. The menu revealed the portion sizes for pizza were: -The small portion was one half slice of pizza; -The regular portion was one slice of pizza; and, -The large portion was one and one half slices of pizza. During the lunch service the following was observed: -DA #3 used the gray #8 size (half cup) scoop throughout service to serve the ravioli equaling a half cup or about four to five raviolis to all the residents who were on a dysphagia diet and/or renal diets and who ordered ravioli as a substitute. According to the menu, one cup of ravioli was supposed to be served. -DA #3 served one slice of pizza to five tickets that read large portions that were supposed to get one and a half slice pizza. -DA #3 served one slice of pizza to two tickets that read double portions that were supposed to get two slices of pizza. III. Staff interviews DA #1 was interviewed on 10/26/23 at 1:40 p.m. DA #1 said the serving size of the raviolis was four to five pieces per plate. The dietary manager (DM) was interviewed on 10/26/23 at 1:33 p.m. The DM said the regular portion of cheese pizza was one slice, the large portion was one and a half slices and the double portion was two slices of pizza. The DM said the regular portion of ravioli would be one cup or two scoops of the gray scoop whose capacity was four ounces or half cup. The DM said she did not know how much four pieces of ravioli would be because they go by ounces or the scoop amount. The registered dietitian (RD) was interviewed on 10/26/23 at 3:03 p.m. The RD said it was important for the residents to receive the correct portioning. The RD said residents who were to receive large and double portions of food were due to specific medical conditions. The RD said it was important for residents who were ordered to have large and double portions to receive the correct amount of protein. The protein enabled the residents with wounds to heal faster and supported their overall health. The RD said it was very important for residents on a renal diet to receive the correct portion sizes to support their health.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on interviews, observations and record review, the facility failed to consistently serve food that was palatable and attractive. Specifically, the facility failed to ensure food was palatable in...

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Based on interviews, observations and record review, the facility failed to consistently serve food that was palatable and attractive. Specifically, the facility failed to ensure food was palatable in taste, texture and appearance. Findings include: I. Facility policy and procedure The Food and Palatability policy, revised in September 2017, was provided by the director of clinical services on 10/26/23 at 12:28 p.m. It read, in pertinent part: Food will be prepared by methods that conserve nutritive value, flavor and appearance. Food will be palatable, attractive and served at a safe and appetizing temperature. The cook(s) prepare food in accordance with the recipes, and season for region and/or ethnic preferences, as appropriate. Cook(s) use proper cooking techniques to ensure color and flavor retention. II. Resident interviews Resident #56 was interviewed on 10/23/23 at 12:24 p.m. Resident #56 said the food did not taste good and he did not like it. Resident #56 said because if he did not like the food served, he did not eat consistently. Resident #14 was interviewed on 10/23/23 at 1:30 p.m. Resident #14 said the mashed potatoes had a weird taste and the gravy was salty. Resident #14 said the food was either very salty or had no seasoning. Resident #14 said the food was horrible. Resident #19 was interviewed on 10/23/23 at 1:38 p.m. Resident #19 said the food was awful, it was bland and the renal diet was dry and unpalatable. The mashed potatoes tasted like they came out of a box and the fruit punch was watery and bland. The food presentation did not look palatable. Resident #40 was interviewed on 10/23/23 at 2:37 p.m. Resident #40 said the food did not taste good, it was unappetizing and bland. Resident #44 was interviewed on 10/23/23 at 2:40 p.m. Resident #44 said the food did not taste like anything, it was bland and not good. Resident #49 was interviewed on 10/23/23 2:53 p.m. Resident #49 said the food did not taste good, it was bland. III. Resident group interview On 10/25/23 at 2:32 p.m. the resident group interview was conducted with Resident #32, #38, #41, #45 and #46. Several of the residents in the interview said the food was not good. Resident #41 said the facility had new kitchen staff who said the food would be better but it was not appetizing. Resident #41 said the kitchen indicated they were going to serve bistro food but they had not. Resident #45 said the food was unappetizing. Resident #45 said the pork chops served for lunch were unappetizing and he did not like them. IV. Observations A test tray was made on 10/24/23 at 12:35 p.m. The test tray was plated at the end of meal service. The test tray consisted of a regular diet meal with encrusted pork loin with an onion sauce, au gratin potatoes, roasted brussel sprouts, dinner roll and butterscotch pudding parfait. The test tray was evaluated by three surveyors. -The encrusted pork loin was bland and had a slightly dry internal texture. The onion sauce helped the pork loin with the moisture but it was bland and flavorless; -The au gratin potatoes were cheesy but tasted salty and had a gluey sticky texture; -The roasted brussel sprouts were flavorless, watery and mushy; and, -The butterscotch pudding parfait tasted like butterscotch but had a metallic flavor. V. Record review Resident council minutes dated 7/31/13 did not identify who attended the meeting. The dietary area noted a resident wanted more green chile burritos. -There was no documentation kitchen staff attended the meeting. Resident council minutes dated 8/31/13 did not identify who attended the meeting and did not address any dietary concerns. -There was no documentation kitchen staff attended the meeting. Resident council minutes dated 9/28/23 did not include dietary concerns or attendance to identify who attended the meeting. There was only one reference to food indicating it was cold. -There was no documentation kitchen staff attended the meeting. VI. Staff interviews Dietary aide (DA) #1 was interviewed on 10/26/23 at 12:46 p.m. DA #1 said all the recipes were available to the kitchen staff and were followed for each meal. DA #1 said the kitchen staff attended the monthly resident council meeting to discuss food. The dietary manager (DM) was interviewed on 10/26/23 at 1:33 p.m. The DM said she was unaware there were resident complaints about the food. The DM said they attended the monthly resident council meetings to discuss any food concerns. The DM said they completed a monthly survey of 10% of the resident population to determine the quality of the food. The DM said the surveys did not identify resident food concerns or complaints.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations and staff interviews, the facility failed to ensure safe practices were implemented to prevent the potential contamination of food and spread of food-borne illness through proper...

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Based on observations and staff interviews, the facility failed to ensure safe practices were implemented to prevent the potential contamination of food and spread of food-borne illness through proper kitchen sanitation procedures. Specifically, the facility failed to ensure appropriate use of gloves when handling ready-to-eat foods. I. Professional reference The Colorado Retail Food Establishment Rules and Regulations, revised January 2019, read in pertinent part, Employees prevent bare hand contact with ready-to-eat food by properly using suitable utensils such as deli tissue, spatulas, tongs, single-use gloves, or dispensing equipment. If used, single-use gloves shall be used for only one task, such as working with ready-to-eat food. Single-use gloves shall be used for no other purpose, and discarded when damaged, when interruptions occur in the operation, or when the task is completed. Food employees shall clean their hands and exposed portions of their arms immediately before engaging in food preparation including working with exposed food, clean equipment and utensils, and unwrapped single-service and single-use articles and before handling or putting on single-use gloves for working with food, and between removing soiled gloves and putting on clean gloves. II. Facility policies and procedures A. The Food Preparation policy, revised September 2017, was provided by the director of clinical services (DCS) on 10/26/23 at 12:28 p.m. It read in pertinent part: All foods are prepared in accordance with the FDA (Food and Drug Administration) food code. All staff will practice proper hand washing techniques and glove use. Dining services staff will be responsible for food preparation procedures that avoid contamination by potentially harmful, biological, and chemical contamination. All staff will use serving utensils appropriately to prevent cross contamination. B. The Handwashing procedure for Dining Services,no date, was provided by the DCS on 10/26/23 at 12:28 p.m. It read in pertinent part: Gloves are not meant to be used as a replacement for handwashing. They are only effective if proper handwashing is completed. Employees must wash their hands immediately after they remove gloves or other personal protective equipment. Hand hygiene continues to be the primary means of preventing the transmission of infection. The following is a list of some situations that require hand hygiene: before and after eating or handling food, after handling soiled equipment or utensils, in between glove changes when changing tasks, when you take one step away from your workstation, between tasks (for example when switching between cutting chicken and cutting onions). III. Observations On 10/25/23 the following observations were made during lunch service between 11:15 a.m and 12:35 p.m. Observation of dietary aide (DA) #1 during lunch service on the cold/grill line. -DA #1 washed her hands and donned new gloves. DA #1 touched the handles on the stove with her right hand, then touched two hamburger buns with both hands using the same gloves. -DA #1 used the same gloves, as she obtained two mandarin oranges, peeled them and placed them in a bowl to be served. -DA #1 took off her gloves, washed her hands and donned new gloves. DA #1 touched the handle on the pan with her left hand. DA #1 then retrieved a tortilla and placed it in a pan, she touched the handle of the pan with her right hand, then touched cheese and placed it on the tortilla. DA #1 then touched the handle of the pan with her left hand and used a spatula with right hand to pick up the tortilla and placed it on the sideboard. DA #1 a held the tortilla with the palm of her left hand to cut and then placed it on a plate using both hands. -DA #1 took off her gloves, washed her hands and donned new gloves. DA #1 retrieved bread from a bag and placed it on the side board. DA #1 opened the refrigerator and took out a package of ham with her right hand. DA #1 closed the refrigerator with her left hand, opened the package of ham, took out a portion size and placed it on the sideboard. DA #1 opened the refrigerator, replaced the packaged ham and closed the refrigerator door. DA #1 touched the portioned ham with gloves in one hand and used a knife to cut it with the other. DA #1 then gathered the ham in both hands and placed it on the bread and finished making the sandwich. Observation of DA #2 during lunch service on the cold/grill line. -DA #2 washed her hands and donned new gloves. DA #2 retrieved pickles out of an open pickle jar with tongs, placed a lid on the pickle jar, opened the refrigerator (with her foot), placed pickle jar in the refrigerator with both hands and closed the refrigerator (with her foot). DA #2 then opened a large potato chip bag, reached in and grabbed chips and placed them on the plate. DA #2 then retrieved a tomato and held it with a gloved hand, diced it and placed it on a bed of lettuce using both hands. -DA #2 took off her gloves, washed her hands and donned new gloves. DA #2 then picked up cheese out of the cooler, retrieved hamburger buns out of a bag and placed them on the side board. DA #2 picked up tongs and retrieved a hamburger out of a pan on the stove. DA #2 placed the hamburger on the bun, then touched the cheese and placed the cheese on the burger. Using two hands DA #2 then placed the bun on top of the burger and put the cheeseburger on a plate. -DA #2 took off her gloves, washed hands and donned new gloves. DA #2 retrieved bacon out of the refrigerator (opened and closed it with her foot), opened the package and placed the bacon on a plate. DA #2 then used both of her gloved hands to open the microwave, set the time and temperature and turned the microwave on. When the microwave was finished, DA #2 opened and closed the microwave with both gloved hands and retrieved the bacon. DA #2 then touched the sandwich bread, placed the bacon on the bread and completed the sandwich using both gloved hands. III. Staff interviews DA #1 was interviewed on 10/25/23 during lunch service between 11:15 a.m and 12:35 p.m. DA #1 said when making food the kitchen staff washed hands then donned gloves before touching food. The kitchen staff changed out gloves when they were soiled. The dietary manager (DM) was interviewed on 10/26/23 at 1:33 p.m. The DM said staff were to wash hands and don gloves prior to working with ready to eat foods. The DM said good hand hygiene practice was to discard gloves, wash hands and don new gloves after touching other surfaces in the kitchen such as refrigerators, microwaves, handles and tongs. The DM said it was important not to touch ready to eat foods after touching other surfaces otherwise it could contaminate the food. It was good practice to use tongs for food after touching other surfaces during service. The DM said it could be difficult to keep track of what was touched while completing special orders.
Nov 2022 1 deficiency 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility to provide one (#1) of three sample residents, adequate supervision and an e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility to provide one (#1) of three sample residents, adequate supervision and an environment as free from accident hazards as possible, contributing to an accident involving harm. Specifically, the facility failed to ensure certified nurse aide (CNA) #1 followed proper procedure while operating a Hoyer (mechanical) lift (Hoyer lifts allow a person to be lifted and transferred with a minimum of physical effort) and failed to ensure Resident #1 was provided a safe transfer with the Hoyer lift. On 9/24/22 at 3:52 p.m. CNA #1 and #2 were assisting Resident #1 out of bed. Staff fitted the resident with her Hoyer sling and fastened straps to the Hoyer lift. However, while being transferred, the straps that were holding Resident #1's legs slipped off the metal rings (which were attached to the Hoyer lift), and Resident #1 slid to the floor. Resident #1 landed on top of the Hoyer lift legs, then onto the floor. Resident #1 suffered multiple fractures. The facility investigation documented CNA #2 asked CNA #1 not to transfer the resident due to the lift not being properly secure. However, CNA #1 continued to operate the Hoyer lift and transferred Resident #1 anyway as she was distracted, and was seen and heard talking on her phone via earbuds (see record review below). Findings include: Record review and interviews confirmed the facility corrected the deficient practice prior to the onsite investigation on 11/21/22, resulting in the deficiency being cited as past noncompliance with a correction date of 10/12/22. I. Professional reference The Patient Lifts Safety Guide, undated, retrieved on 11/28/22 from https://www.fda.gov/files/medical%20devices/published/Patient-Lifts-Safety-Guide.pdf read in pertinent part, Before lifting the patient perform safety check: -Examine all hooks and fasteners to ensure they will not unhook during use; -Double-check position and stability of straps and other equipment before lifting patient; and, -Ensure clips, latches and bars are securely fastened and structurally sound. Lift patient two inches off the surface to make sure patient is secure. Check the following: -Sling straps are confined by guard on sling bar and will not disengage; -Weight is spread evenly between straps; and, -Patient will not slide out of sling or tip backward or forward. II. Resident Status Resident #1, age less than 60, was admitted on [DATE] and discharged to the hospital on [DATE]. According to the October 2022 computerized physician orders (CPO), diagnoses included morbid obesity, malignant neoplasm (cancer) of endometrium, diabetes mellitus, chronic kidney disease; and multiple fractures of the right and left tibia (shin), left femur (hip), sacrum (base of the spine), thoracic and lumbar spine and pelvis (added after the incident on 9/24/22). The 6/28/22 minimum data set (MDS) assessment revealed Resident #1 was cognitively intact with a brief interview for mental status (BIMS) score of 14 out of 15. She did not exhibit behaviors or reject care. She required extensive two-person assistance with most activities of daily living (ADLs). III. The facility failure to ensure CNA #1 followed proper procedure while operating a Hoyer lift and ensure Resident #1 was provided a safe transfer during a Hoyer lift transfer The nursing note dated 9/24/22 documented at approximately 3:52 p.m. a CNA called the nurse to Resident #1's room. Resident #1 was observed lying supine with her shoulders across one leg of the Hoyer lift and her thighs across the other leg of the Hoyer lift. Resident #1's head was elevated on pillows. Resident #1's right lower extremity (RLE) was upright on top of covers (linens) and left lower extremity (LLE) was on the floor. The left side of the Hoyer sling was observed attached to the Hoyer lift. Resident #1 stated she had pain at 10 out 10 (excruciating), and she had heard something pop in her back and felt like her legs were broken. Resident #1 was assessed and vital signs were obtained. The physician was notified, paramedics were called and Resident #1's emergency contacts were notified. The paramedics assisted Resident #1 up with the Hoyer lift and transported the resident to the hospital. The 9/24/22 hospital documentation revealed Resident #1 was diagnosed with an acute left femur fracture, right medial tibial plateau fracture, possible left medial tibial fracture, superior and inferior endplate compression fractures at thoracic (T12), and sacral fractures. The fall prevention care plan, initiated 7/20/22 and revised on 9/27/22, revealed Resident #1 was at risk for falls related to medication use, impaired mobility and an actual fall. Interventions included to use full body mechanical lift for all transfers with two-person assistance, ensure appropriate sling was being used and ensure it was properly secured prior to transfer. The facility investigation was provided by the nursing home administrator on 11/21/22 at 12:50 p.m. It revealed the following. Resident #1 was lying in bed and wanted to get out of bed into her wheelchair. Two staff were present when Resident #1 was fitted with the Hoyer sling. When she was being transferred from the bed, via the Hoyer lift, to her wheelchair, the straps that were holding her legs slipped off of the metal rings on the lift, which caused Resident #1 to slide out of the sling and onto the floor. She landed on top of the Hoyer legs and on the floor in her room. The Hoyer lift was removed on 9/24/22 after the incident. It was put back into service on 9/30/22 after the safety checks and testing were completed. Initially, the equipment was inspected twice by the maintenance director on different occasions. This particular piece of equipment had been inspected by (name of company) on 9/8/22 in which it had passed the inspection. The Hoyer passed (name of company's) calibration and safety test. The maintenance director, director of nursing (DON), and nursing home administrator (NHA) checked the equipment on 9/24/22, 9/26/22, and 9/30/22. The police department, primary care physician (PCP), durable power of attorney (DPOA), DON and NHA were notified. Interviews were conducted with 10 residents and 10 staff. No new concerns presented from the interviews conducted. Resident #1 was transported to the hospital for further evaluation. The primary CNA (CNA #1) was suspended pending investigation. Resident #1's statement revealed on 9/24/22 she was in the Hoyer sling, and CNA #1 was on her phone while operating the lift. CNA #2 stated the sling did not look right, but CNA #1 said there was nothing wrong with the sling. After that I fell. CNA #1 said, I should have never used this sling. Resident #1 said CNA #1 was on her phone the whole time, talking and laughing during the Hoyer lift transfer. CNA #2 was interviewed on 9/24/22. He said on 9/24/22 he returned from his break around 4:00 p.m. He said while walking down the hallway, CNA #1 waived him down to help assist with a Hoyer transfer. He said he entered the room and was on stand by while CNA #1 proceeded to latch the sling on the Hoyer. He said he noticed something was wrong and mentioned it to CNA #1; however, she proceeded how she wanted to. Then she started to lift the resident up in the Hoyer lift, and he noticed it was not properly secure and he mentioned it to CNA #1 again. CNA #1 stated, It's fine, it's going to be fast. He said he demanded CNA #1 place the resident back down in the sling and put her back on the bed so they could secure the latch. Then CNA #1 told him, Baby it's fine, don ' t worry, I got this. That was when she pulled the Hoyer away from the bed to get closer to the chair and that was when the Hoyer sling broke loose approximately three to four feet in the air where the resident's legs were secured. He then ran to get the nurse. CNA #2 was interviewed a second time on 9/26/22. He said CNA #1 was on the phone with someone via earbuds while providing care (as she placed the Hoyer lift sling straps and operated the Hoyer lift). CNA #1 was interviewed on 9/24/22. She said she dressed Resident #1 and placed the Hoyer sling underneath the resident. She called CNA #2 to help assist her. When he came she checked the sling three times to ensure it was fastened/placed correctly because it did not look right, so she checked it again. She said when she lifted the resident off the bed, the sling came loose and the resident fell on to the Hoyer lift then the floor. CNA #1 was interviewed a second time via email on 9/25/22. She recounted the same information as in her first interview and added that when she applied the sling underneath Resident #1, the sling appeared to be too large (it was green instead of blue). -However, CNA #1 continued to use the green sling and continued with the transfer anyway and Resident #1 slid out of the sling to the floor. The primary CNA (CNA #1) was distracted due to using her phone via earbuds so she did not connect the sling straps securely on the Hoyer rings. Immediate staff education was provided to CNA #1 and CNA #2, training with Hoyer application videos. All staff (76 staff) were provided education on the transfer training policy and procedures. CNA #1 was suspended immediately and was not allowed to return to the facility. Through the investigation, it was determined that the equipment was not malfunctioning. However, the lack of attention by the agency CNA #1 caused the unsafe transfer and the fall of Resident #1. CNA #2 would not be returning to the facility as he was moving out of the state. It was determined through the investigation and documentation review that the one CNA (CNA #1) was maintaining a conversation on her cell phone via earbuds when she was connecting the Resident #1's sling to the Hoyer lift. Upon review and interviews, it was determined that she did not secure the straps through the loops correctly on the equipment. When she was lifting Resident #1 out of the bed and moving her from the bed to the wheelchair, a piece of linen was wedged within the sling and tugged upon when Resident #1 was suspended and moving with the Hoyer. This caused the sling and Resident #1 to sway, which caused the straps to come off of the rings of the Hoyer, as they were not correctly placed within the rings. This caused the legs to loosen and Resident #1 slid out of the sling onto the floor. All residents that used the Hoyer lift had been measured and the facility ordered slings that were resident specific. Zip Tie plastic tabs had been ordered and the resident name written on the tab and secured to the sling to ensure that the resident was using the correct sling that was measured and fitted for them. All staff would complete a competency checklist and education on proper Hoyer lifting and the use of personal cell phones while on shift. Any cluttered areas in resident rooms that may interfere with Hoyer movements would be cleared prior to transfer completion. In addition, the facility started a performance improvement project (PIP) dated 10/14/22 to include all staff training. The performance improvement project (PIP) dated 10/14/22 with return demonstration completed by all staff on 10/15/22 documented the following: Baseline Measure: All nursing and therapy staff, anyone who may use a mechanical lift will complete training 100% in person and/or in classroom. Root Cause: Patient negative outcome as demonstrated by patient injury Obstacle: Conflict with schedules Projected Outcome: 100% all nursing staff to be trained in mechanical lifts in person and/or in classroom. Return demonstration of mechanical lift training by the driver and DON was started on 10/15/22; target date of completion 12/31/22. Resources: mechanical lift manufactured guidelines, appropriate sling, competency checklist completed. All new nursing hires were to have this training prior to working the floor independently and had to be signed off by the DON and chief executive officer (CEO). Started 10/15/22 and date of completion 12/31/22. Five audits completed/week of observation of staff using mechanical lift correctly and turned in to CEO every Friday end of business day. Started 10/15/22 date of completion 12/31/22. Review of the facility's PIP dated 10/14/22 revealed the facility Hoyer lift training and competency return demonstration was started on 10/12/22. IV. Staff interviews The NHA, DON and consultant NHA were interviewed on 11/21/22 at 5:07 p.m. The DON said she felt there was nothing malicious or intentional that CNA #1 did. However, they understood the failure to use the Hoyer lift equipment correctly, as CNA #1 was distracted while talking on her phone via earbuds which caused the resident harm. The NHA said during quality assurance performance improvement (QAPI), the team reviewed the incident on 9/30/22 and reviewed it again along with completion of their PIP on 10/27/22. Training and competencies prior to the incident were requested for all facility and agency staff; however, they stated there were no training or competencies available. They verified the facility did not have a system in place to ensure competency of staff with Hoyer lift training prior to the incident on 9/24/22. They said since the incident, the scheduler had ensured newly hired staff were set up to complete competencies prior to working the floor. They said they also had a system in place to ensure agency staff had current competencies prior to hire, which included obtaining competency upon hire, which was included in the facility's check off list. They acknowledged their actual training and competencies to include return demonstration of Hoyer lift use did not start until 10/12/22 (when the incident with Resident #1 was on 9/24/22).
Jul 2022 22 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B. Resident #71 1. Resident status Resident #71, under the age of 65, was admitted on [DATE]. According to the July 2022 CPOs, d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B. Resident #71 1. Resident status Resident #71, under the age of 65, was admitted on [DATE]. According to the July 2022 CPOs, diagnosis included chronic obstructive pulmonary disease (COPD), morbid obesity, diabetes mellitus type two, bipolar disorder, schizoaffective disorder (hallucinations and delusions), anxiety, abnormal posture, and anxiety. The 6/28/22 MDS assessment revealed the resident was cognitively intact with a BIMS score of 14 out of 15. She required extensive assistance of two people with bed mobility, transfers, personal hygiene and supervision for eating. 2. Observations and resident interview Resident #71 was interviewed on 7/19/22 at 11:51 a.m. She said a nurse and a CNA were transferring her using the mechanical lift over the weekend. The CNA told the nurse that the mechanical lift was malfunctioning and not to move the lift. She said the nurse moved the lift and it was unsteady. Resident #71 said the mechanical lift wheels were under her bed and would not move. She said this caused the mechanical lift to become unsteady and it tipped, causing her to fall into the wall. The resident pointed out a gash on the wall next to her bed from the mechanical lift and an indent from where she hit her head. The resident had a bump on the left side of her head. Resident #71 was interviewed again on 7/21/22 at 11:18 a.m. She said her head was still tender when touched, but the bump was resolving. She said the staff told her she would be alright and did not check her head for any injury after the resident hit her head when the lift fell into the wall. Resident #71 said the facility continued to use the mechanical lift that malfunctioned until 7/20/22. The resident said no further issues occurred after the event. 3. Record Review The activities of daily living (ADL) care plan, initiated on 8/25/16 and revised on 2/23/22, documented Resident #71 required assistance with ADLs related to diagnosis of obesity, asthma, diabetes mellitus type two and anxiety. The interventions included, in pertinent part, that the resident required a mechanical lift with two person assistance for all transfers. 4. Incident on 7/17/22 The 7/17/22 change in condition assessment documented the resident bumped the left side of her head on the grab bar that was lined with stuffed animals next to her bed. No changes were observed to her mental or functional status. The assessment documented that the resident reported she had no complaints of pain. There were no injuries noted. The physician was notified and no new orders were obtained. The 7/17/22 nursing progress note documented that the CNAs were transferring the resident from her wheelchair to her bed using a mechanical lift. The mechanical lift tipped and the resident bumped her head on the grab bar next to her bed that was lined with stuffed animals. The note documented the resident said, no it is ok, it is nothing. 5. Staff interviews confirmed the facility failed to implement neurological checks after the resident hit her head, failed to educate staff on transferring the resident, and failed to remove the mechanical lift from use for several days after the incident. The director of maintenance (DOM) was interviewed on 7/21/22 at 12:35 p.m. He said he was notified on 7/20/22 (three days after the incident) that the mechanical lift had malfunctioned. He said he removed the mechanical lift from use and requested an outside company to service the lift. The ADON was interviewed on 7/21/22 at 1:23 p.m. She said she was notified the mechanical lift had malfunctioned on the day when nursing staff transferred Resident #71. The ADON said nursing staff should have initiated neurological checks, since Resident #71 hit her head. She confirmed the facility failed to initiate neurological checks. The ADON said she was going to begin an investigation immediately on the incident on 7/17/22. The ADON was interviewed again at 3:07 p.m. She confirmed Resident #71 had a hematoma (bump) to the back of the left side of her head and complained of pain to the touch. -The ADON said she had the nursing staff initiate neurological checks immediately and contacted the physician. -The ADON said the facility had not completed education with the nursing staff on safe resident transfers, after the incident with Resident #71, but she would begin this immediately. -The ADON said the mechanical lift should have been removed from use and inspected immediately after the incident on 7/17/22. The INHA was interviewed on 7/21/22 at 4:25 p.m. The INHA said neurological checks should be initiated when a resident hits their head or has an unwitnessed fall. The INHA did not comment on the status of the mechanical lift that was said to have been malfunctioning. C. Resident #21 1. Resident status Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 CPOs, diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain. The 4/20/22 MDS assessment revealed the resident was cognitively intact with a BIMS score of 13 out of 15. He required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene. The MDS assessment indicated the resident had not had any recent falls. 2. Record review The activities of daily living (ADL) care plan, initiated on 2/14/2019, documented Resident #21 had a self-care performance deficit related to diagnosis of dementia, left sided weakness, limited range of motion, pain and history of a stroke. The interventions included, in pertinent part, providing a transfer pole for assistance with transfers and providing one staff member to assist with transfers via a stand pivot transfer with a gait belt and transfer pole. The fall risk care plan, initiated on 2/5/19 and revised on 9/27/19, documented Resident #21 was at high risk for falls related to a history of falls with major injury, history of a stroke with left sided weakness, incontinence, new admission, psychoactive drug use, vision and hearing problems, and difficulty walking related to a hip and foot fracture. The interventions included, in pertinent part, keeping the resident's call light within reach, encouraging the resident to keep his bed in a low position and discontinuing the resident's transfer pole and transferring the resident via a mechanical lift (5/19/22). 3. Fall incident on 5/28/22 - unwitnessed by staff The 5/18/22 incident note documented that the resident was attempting to self transfer from his wheelchair to his bed when he lost his balance and fell. The resident's roommate witnessed the fall. Neurological checks were initiated and no injuries were sustained from the fall. The 5/18/22 incident report documented the resident was found on the floor by a certified nurse aide (CNA). The resident reported he attempted to pull himself into bed from his wheelchair, but fell to the floor. The 5/18/22 interdisciplinary (IDT) post fall assessment documented that the resident had an unwitnessed fall on 5/18/22 without injury. The intervention was to remove the transfer pole from the resident's room and staff were to use a hoyer lift (mechanical lift) for all transfers. The 5/26/22 IDT note documented the resident was reviewed for a recent witnessed fall on 5/18/22 with no injury. The IDT determined the resident was no longer safe to transfer with a transfer pole and needed to be transferred via a hoyer (mechanical lift). The transfer pole was to be removed. 4. Observations revealed the resident's transfer pole had not been removed On 7/18/22 at 11:07 a.m. Resident #21 was lying in bed. His bed was approximately three feet off the ground and there was a transfer pole next to his bed. On 7/20/22 at 10:28 a.m. Resident #21 was lying in bed. His bed was approximately three feet off the ground and there was a transfer] pole next to his bed. On 7/21/22 at 11:16 a.m. the director of maintenance (DOM) removed the transfer pole from Resident #21's room, because the director of therapy (DOR) recommended the discontinued use (see interview below). 5. Staff interviews The DOR was interviewed on 7/21/22 at 10:53 a.m He said the resident had been on therapy services from 4/14/22 to 5/12/22. He said during this time, the therapy team had verbally recommended the transfer pole to be discontinued. The DOR said the resident still had a transfer pole in his room, which could lead to additional falls. He said the resident was not strong enough to use the transfer pole safely. Certified nurse aide (CNA) #9 was interviewed on 7/21/22 at 11:26 a.m. She said fall interventions were communicated verbally between staff. She said she was not aware of any specific fall interventions for the resident. Licensed practical nurse (LPN) #1 was interviewed on 7/21/22 at 1:33 p.m. She said Resident #21 had fall mats in place next to his bed. She said Resident #21 often fell when he was trying to self transfer himself using the transfer pole in his room. She said person-centered fall interventions should be documented in the resident's care plan. The interim nursing home administrator (INHA) was interviewed on 7/21/22 at 2:45 p.m. She said the IDT reviewed a resident after a fall. She said the IDT was responsible for assessing the resident after each fall and implementing a new person-centered intervention to prevent further falls. The INHA said the care plan should contain person-centered fall interventions. D. Resident #130 1. Resident status Resident #130, age [AGE], was admitted on [DATE]. According to the July 2022 CPOs, diagnoses included fecal impaction, gastrostomy status (feeding tube), dysphagia (difficulty swallowing), cognitive communication deficit, hyponatremia (low sodium) and severe protein-calorie malnutrition. The 4/27/22 MDS assessment revealed the resident had moderate cognitive impairment with a BIMS with a score of 11 out of 15. He required extensive assistance of one person for bed mobility, transfers, dressing, eating, personal hygiene and total dependence of one person for toileting. The MDS assessment indicated the resident had a fall within two to six months prior to admission to the facility. 2. Observations On 7/20/22 at 2:30 p.m. Resident #130 was lying in bed with regular socks on his feet. On 7/21/22 at 10:05 a.m. Resident #130 was lying in bed with regular socks on his feet. 3. Record review The ADL care plan, initiated on 5/1/22 and reviewed on 7/18/22, documented Resident #130 had an ADL self-care performance deficit related to atrial fibrillation (a-fib, abnormal heart beat), muscle weakness and chronic obstructive pulmonary disease (COPD, difficulty breathing). The care plan documented that the resident utilized a wheelchair for longer distances and used a walker in his room with staff. The interventions included: providing the resident an air mattress, encouraging the resident to participate in tasks, ensuring the resident has effective pain management prior to ADLs, providing cueing with tasks as needed and providing extensive assistance with one staff member for all ADLs. The cognitive care plan, initiated on 5/4/22, documented Resident #130 had impaired cognitive function or impaired thought process related to diagnosis of cognitive communication deficit and short term memory loss. The interventions included: administering medications as ordered, asking yes/no questions to determine resident needs, communicating with the resident regarding his capabilities, using the resident's preferred name and identifying oneself prior to providing care, keeping the resident's routine consistent, segmenting tasks to support short term memory deficits by breaking tasks into one step at a time, presenting one thought at a time and reporting changes in cognitive function. The fall care plan, initiated on 6/3/22, documented Resident #130 had a fall with minor injury related to poor balance, unsteady gait, weakness and a history of falls. The interventions included: continuing interventions on the at-risk care plan, encouraging the resident to ask for assistance, ensuring the resident had non-skid socks on, placing on the fall prevention program, observing for injury after the resident sustained a fall and educating the staff on using a gait belt when transferring the resident. -The facility failed to develop a fall risk care plan upon admission when the resident was assessed as a high fall risk. The 4/22/22 admission fall risk assessment identified the resident as a high fall risk. The 6/2/22 fall risk assessment identified the resident as a low fall risk. The 7/17/22 fall risk assessment identified the resident as a high fall risk. 4. Fall incidents a. 6/2/22- witnessed The 6/2/22 change of condition assessment documented Resident #130 sustained a skin tear during a fall. The 6/2/22 incident report documented the resident had an assisted fall in the shower and sustained a skin tear to his right forearm. The 6/2/22 nursing progress note documented a certified nurse aide (CNA) was assisting a resident from the shower chair to his wheelchair when his legs gave out. The CNA assisted the resident to a sitting position on the floor and called for assistance. The resident was assessed and sustained a skin tear to his right forearm. The resident's representative and the physician were notified of the fall. The 6/3/22 IDT post fall review assessment documented the resident sustained a witnessed fall on 6/2/22. The resident required first aid after he sustained a skin tear to his right forearm. The intervention was to educate staff to use the gait belt with transfers. The 6/9/22 IDT progress note documented that the resident had a recent assisted fall in the shower. The intervention was to educate staff on using a gait belt when transferring the resident. -On 7/21/22 a request was made for education regarding using a gait belt with transfers. The facility did not provide documentation of the education provided to the staff during the survey process which exited on 7/21/22. b. 7/17/22 - unwitnessed The 7/17/22 change of condition assessment documented that the resident sustained a fall and appeared very confused. The 7/17/22 incident report documented the resident was found on the floor lying on his back, yelling for help. The 7/17/22 nursing progress note documented Resident #130 called for help. Upon entering the room, the nursing staff found the resident sitting on the floor. The progress note documented that the resident reported he was attempting to walk over to his wife when he lost his balance and fell. The resident complained of pain to his bottom. The resident was assisted back to bed and continued to attempt to self-transfer. The physician was notified and ordered an x-ray of the resident's bottom. Neurological checks were started. The nurse attempted to call the resident's representative to notify her of the fall. The IDT post fall assessment documented that the resident sustained an unwitnessed fall on 7/16/22. The interventions included providing frequent rounding to check for needs and encouraging Resident #130 to wear non-skid socks. -During observations the resident was not wearing non-skin socks (see observations above). 5. Staff interviews CNA #10 was interviewed on 7/21/22 at 1:21 p.m She said fall interventions for residents were communicated verbally through the staff. She said she was not aware Resident #130 had any recent falls or specific fall interventions implemented. The assistant director of nursing (ADON) was interviewed on 7/21/22 at 1:23 p.m. She confirmed the facility recommended educating nursing staff on using the gait belt when transferring Resident #130 after he sustained a fall on 6/2/22. The ADON was not sure if the training occurred and said she would look into the status of the training. -The facility did not provide the training conducted after Resident #130 sustained a fall on 5/2/22 during the survey process which exited on 7/21/22, as requested. The INHA was interviewed on 7/21/22 at 2:45 p.m. She said the intervention the facility implemented of encouraging the resident to wear non-skid sock was not appropriate. She said the facility should have assessed the resident's gait prior to recommending non-skid socks as they could have been more detrimental to the resident's fall risk. II. The facility also failed to provide care for four residents (#1, #71, #21, and #130) in a manner to prevent falls and to identify post-fall decline. A. Resident #1 1. Resident #1, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included history of falling, repeated falls and unspecified dementia without behavioral disturbance. The 7/3/22 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status score (BIMS) of 11 out of 15. He required extensive assistance of one person with bed mobility, transfers, toileting and dressing. It indicated the resident sustained one fall with no injury since the previous assessment period. 2. Record review The fall care plan, initiated on 5/10/22, documented the resident sustained an actual fall with no injury. The interventions included encouraging the resident to ask for assistance, offering and assisting the resident with toileting frequently, reminding the resident to lock the brakes on his wheelchair before transferring and educating the resident to use the call light to ask for assistance. The 5/10/22 nursing progress note documented that the resident was found on the floor after sliding from his wheelchair. The 5/10/22 fall investigation documented the resident had an unwitnessed fall and was found on the floor beside his bed and wheelchair. The resident slid out of the wheelchair because he forgot to lock it. The 5/10/22 neurological check was documented as completed at 4 on 4:35 p.m. -The resident's medical record did not reveal any further documentation that showed neurological checks had been completed in increments for 72 hours for the fall the resident sustained on 5/10/22. -The facility was unable to provide additional documentation to show neurological checks had been completed during the survey process. 3. Staff interviews Licensed practical nurse (LPN) #1 was interviewed on 7/21/22 at 10:45 a.m. She said neurological checks were started when a resident fell and hit their head or sustained an unwitnessed fall. She said neurological checks were documented on a form and should be completed for 72 hours at documented intervals. The assistant director of nursing (ADON) was interviewed on 7/21/22 at 3:10 p.m. She said neurological checks should be initiated if a resident sustained a fall and hit their head or had an unwitnessed fall. She said neurological checks should be started immediately following the fall and should be documented on a written neurological form for every 72 hours in the documented time intervals. The interim nursing home administrator (INHA) was interviewed on 7/21/22 at 2:00 p.m. She said she was unable to locate documentation that neurological checks had been completed for Resident #1 for the unwitnessed fall on 5/10/22. Based on observations, interviews, and record review, the facility failed to ensure seven residents (#55, #45, #5, #1, #71, #21, and #130), out of a total sample of 47 residents, received adequate supervision and assistive devices to prevent accidents. Specifically: The facility failed to take steps to ensure the safety of three residents identified at risk for elopement and/or to require a WanderGuard (#55, #45, and #5) after Resident #55 eloped from the facility. Specifically: -Resident #55 eloped from the facility undetected on 7/10/22, and was discovered a block away from the facility by the police. Resident #55 wore a WanderGuard device, an electronic monitoring system that triggered should he exit the facility through a door armed with the WanderGuard system. Yet, on 7/10/22, the facility investigation revealed no alarm was heard by staff when the resident exited the facility. -The facility failed to take steps following Resident #55's elopement to review, revise and sufficiently educate staff on how to protect Resident #55 as well as Residents #45 and #5, who, like Resident #55, wore a WanderGuard device. While Resident #55's care plans were updated and his WanderGuard device replaced, there was no evidence the facility thoroughly investigated the incident to uncover and address why no alarm was heard, and to review the facility's use and reliance on the WanderGuard system to prevent resident elopements. Staff interviews revealed staff lacked knowledge of which residents and how many residents had a WanderGuard device, how to check whether the WanderGuard device was functioning properly, and which facility doors were armed with the WanderGuard system; facility leadership and floor staff were unaware all exit doors were not armed with the WanderGuard system. The facility's failure to take an immediate and comprehensive review of the facility's WanderGuard system and its response to Resident #55's elopement on 7/10/22 put Resident #55, as well as Residents #45 and #5, at risk for serious harm if immediate corrections were not implemented. The facility also failed to provide care for four residents (#1, #71, #21, and #130) in a manner to prevent falls and to identify post-fall decline. Findings include: I. Immediate Jeopardy A. Findings of immediate jeopardy Review of the elopement investigation from 7/10/22 for Resident #55, observations conducted from 7/18/22 through 7/19/22, and staff interviews, revealed the facility failed to provide Residents #55, #45 and #5 with a safe environment and adequate supervision to avoid preventable accidents. Specifically, the facility failed to take immediate and comprehensive steps following Resident #55's elopement on 7/10/22, to review, revise and sufficiently educate staff on how to protect Resident #55, as well as Residents #45 and #5, who, like Resident #55, had been identified as an elopement risk and/or wore a WanderGuard device. While Resident #55's care plans were updated and his WanderGuard device replaced, there was no evidence the facility thoroughly investigated the incident to uncover and address why no alarm was heard, and to review its use of the WanderGuard system. Staff interviews revealed staff lacked knowledge of which residents and how many residents had a WanderGuard device, how to check whether the WanderGuard device was functioning properly, and which facility doors were armed with the WanderGuard system; facility leadership and floor staff were unaware all exit doors were not armed with the WanderGuard system. B. Facility notice of immediate jeopardy On 7/19/22 at 4:10 p.m. the nursing home administrator (NHA) and regional clinical resource (RCR) #1 and #2 were notified that the facility's failure to provide residents with a safe environment and adequate supervision to avoid preventable accidents created an immediate jeopardy situation. C. Facility plan to remove immediate jeopardy On 7/20/22 at 2:30 p.m. the facility submitted a plan to abate the immediate jeopardy. The abatement plan read: The facility would complete elopement assessments on all residents in the facility by 7/22/22. Any resident who would be identified as high-risk with a desire to leave the facility would be placed on 15 minute checks. The unit manager would be assigned to complete the 15 minute checks log on each shift. The director of nursing (DON) or other designee would audit the 15 minute check logs. The DON or designee would review and update care plans for those residents identified as at risk of elopement. Wander/Elopement binders would be placed at each nurse's station as well as the front lobby to include any residents deemed at risk with an updated picture, face sheet, and the elopement and wandering residents policy. Binders would be placed by 7/22/22. WanderGuard would be checked daily and documented on the treatment administration record by the unit manager or other designee to ensure functioning and placement. The DON or other designee would audit for compliance. The DON or other designee would provide education to all staff on 7/19/22 on the Wanderguard system. Training would include how the WanderGuard activates, how to check the functioning of the WanderGuard, checking the placement of the WanderGuard, and documentation for the WanderGuard. Training would also include education on 15 minute checks for all residents deemed at risk for elopement. Training would also include education on the location of the wanderer/elopement binders and the contents of the binder. Education would also be provided on the elopements and wandering residents policy. This would include how to properly respond if an alarm goes off and what to do if a resident elopes from the facility. The education would continue until all staff were educated by 7/22/22. On 7/19/22 the maintenance director tested the doors with the WanderGuard system as well as egress exit doors to ensure proper functioning. All exit doors were currently functioning properly. The maintenance director would complete daily checks of all WanderGuard and egress exit doors for proper functioning. The NHA or designee would audit the daily checks for compliance. D. Removal of Immediate Jeopardy The above plan was accepted and, based on the facility plans above, the immediate jeopardy was removed on 7/20/22 at 2:38 p.m. However, deficient practice remained at an E level. II. The facility failed to ensure the safety of three residents identified at risk for elopement/ and or requiring a WanderGuard monitoring device (#55, #45 and #5). A. Facility policy and procedure The Elopements and Wandering Residents policy and procedure, undated, was provided by the NHA on 7/21/22 at 1:33 p.m. It read, in pertinent part, Wandering is random or repetitive locomotion that may be goal-directed (e.g., the person appears to be searching for something such as an exit) or non-goal directed or aimless. Elopement occurs when a resident leaves the premises or a safe area without authorization (i.e., an order for discharge or leave of absence) and/or any necessary supervision to do so. The facility is equipped with door locks/alarms to help avoid elopements. Alarms are not a replacement for necessary supervision. Staff are to be vigilant in responding to alarms in a timely manner. The facility shall establish and utilize a systematic approach to monitoring and managing residents at risk for elopement or unsafe wandering, including identification and assessment of risk, evaluation and analysis of hazards and risks, implementing interventions to reduce hazards and risks, and monitoring for effectiveness and modifying interventions when necessary. Residents will be assessed for risk of elopement and unsafe wandering upon admission and throughout their stay by the interdisciplinary care plan team. The effectiveness of interventions will be evaluated, and changes will be made as needed. Any changes or new interventions will be communicated to relevant staff. B. Resident #55 - wanderer and elopement risk 1. Resident status Resident #55, age [AGE], was admitted on [DATE] and resided in the facility's east unit. According to the July 2022 computerized physician orders (CPO), diagnoses included dementia with behavioral disturbance, altered mental status, and depression. The 6/8/22 minimum data set (MDS) assessment indicated the resident had a severe cognitive impairment with a brief interview for a mental status score of three out of 15. It indicated the resident had daily wandering and the wandering placed the resident at significant risk of getting to a potentially dangerous place. It indicated the resident required supervision for locomotion on and off the unit and needed extensive assistance for dressing, toileting, and personal hygiene. The 6/20/22 wandering/elopement risk assessment indicated the resident scored 14 which represented a high risk for wandering. It indicated Resident #55 could not follow directions, could not communicate, was ambulatory, had a history of wandering, had a medical diagnosis of dementia and diagnosis impacting mobility, and indicated wandering in the past month. It indicated Resident #55 could be redirected but was occasionally resistant. 2. Review of 7/10/22 incident On 7/19/22 at 12:00 p.m. the NHA provided the investigation of the resident's elopement on 7/10/22. The investigation included the final report, a change of condition completed for the resident, and the service order completed on the facility exit doors. The final report revealed the following: -Law enforcement called the facility on 7/10/22 at 5:42 p.m. and asked the receptionist if the resident lived at the facility. Law enforcement stated they found the resident one block away from the building. They brought the resident back to the facility uninjured. The report indicated the level of oversight that was provided at the time of the incident was routine skilled nursing facility care. It indicated the facility became aware of the incident at 5:42 p.m. Observations of camera footage noted the resident in the back parking lot of the building at 5:16 p.m. -The facility confirmed all exit doors were operational and the WanderGuard system was checked by an outside security system company and was found to be functioning correctly. Staff that were interviewed said they did not hear alarm sounds in the building at the time of the elopement. The report indicated the WanderGuard alarm would need to be manually shut off at a keypad once engaged. -Staff reported the resident was in the dining room at 4:45 p.m. and was escorted to his unit shortly after. The report indicated the receptionist did not see the resident at the front of the building and staff did not see the resident on the west unit which indicated the east doors were the suspect. The report indicated the resident was fitted for a new WanderGuard device, placed on one to one supervision, and the 6/2/22 wander/elopement assessment and care plan were reviewed and deemed current. -The conclusion of the report indicated it was substantiated that the resident left the facility unattended and was located by law enforcement. 3. Record review - steps taken after the resident's elopement on 7/10/22 A change in condition form was completed on 7/10/22 following his elopement. It indicated no mental or functional status changes were observed. It indicated increased physical aggression and agitation following the event. A progress note completed on 7/10/22 at 8:08 p.m. read a new WanderGuard device was placed on the resident's right ankle. It read the DON and the maintenance director checked the functioning of the device. Resident #55's care plan was revised 7/11 and 7/12/22: -The elopement care plan, revised 7/12/22, indicated the resident was an elopement risk and wanderer. Interventions included WanderGuard to the left leg, checks of placement and functioning of safety monitoring device every shift, distraction from wandering with pleasant diversions, structured activities, food, conversation, television, or books, and observation of location at regular and frequent intervals with documentation of wandering behavior and attempted diversion interventions. -The behavior care plan, initiated 7/11/22, indicated Resident #55 was an elopement risk. Inter[TRUNCATED]
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to implement interventions and provide appropriate trea...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to implement interventions and provide appropriate treatments to prevent the development of pressure injuries for one (#65) of three residents reviewed for pressure injuries out of 47 sample residents. Resident #65 was admitted to the facility on [DATE] for long term care due to the progression of dementia. The resident was admitted with intact skin and three weeks later, on 7/7/22, she was identified as having two unstageable pressure injuries. Upon admission, the facility identified multiple risk factors for the resident's development of pressure injuries. However, the facility failed to ensure Resident #65 received care and services to minimize her known risk factors and prevent the development of pressure injuries. Further, the facility failed to implement measures to promote healing of the pressure injuries. Findings include: I. Facility policy and procedure The Skin Assessment policy and procedure was provided by the nursing home administrator (NHA) on 7/21/22. The policy did not include pressure injury assessment and care. II. Professional reference According to the National Pressure Ulcer Advisory Panel, European Pressure Ulcer Advisory Panel and Pan Pacific Pressure Injury Alliance Prevention and Treatment of Pressure Ulcers: Clinical Practice Guideline, [NAME] Haesler (Ed.), Cambridge Media: [NAME] Park, Western Australia; 2014, retrieved from https://www.ehob.com/media/2018/04/prevention-and-treatment-of-pressure-ulcers-clinical-practice-guidline.pdf on 2/10/22. An unstageable pressure injury is described as follows: Depth Unknown - Full thickness tissue loss in which the base of the ulcer is covered by slough (yellow, tan, gray, green or brown) and/or eschar (tan, brown or black) in the wound bed. Until enough slough and/or eschar is removed to expose the base of the wound, the true depth, and therefore Category/Stage, cannot be determined. III. Resident #65 Resident #65, age [AGE], was admitted to the facility 6/16/22. According to the July 2022 computerized physician orders (CPO), diagnoses included lumbar fracture, hypertension and dementia. A note by the facility medical director, received on 7/25/22 at 7:43 p.m. read that Resident #65 had a complex medical history including atherosclerotic cardiovascular disease, peripheral vascular disease, advanced Alzheimer's dementia and severely limited mobility, as well as elevated blood urea nitrogen levels and anemia. A 6/23/22 minimum data set (MDS) assessment documented the resident was severely cognitively impaired with a brief interview for mental status (BIMS) score of 4 out 15. It also read the resident had no behavioral problems, psychosis, or rejection of care. Per a registered dietitian note, Resident #65 was admitted to hospice care on 7/5/22, although no corresponding physician order to admit the resident to hospice care was found in the resident's physician orders. A. Skin integrity 6/16 - 7/7/22 The resident's initial skin assessment on admission, dated 6/16/22, indicated the resident's skin was intact, as did the 6/23/22 MDS, which documented the resident had no pressure injuries at the time of admission, but was at risk for developing pressure injuries. The Braden Scale Observation/Assessment (for predicting pressure sore risk), dated 6/16/22 (on admission), revealed a score of 14, which indicated the resident was at moderate risk for the development of pressure injuries. Additional Braden Scale Observation/Assessments performed on 6/23 and 6/30/22, revealed the resident continued to score at moderate risk for the development of pressure injuries. The only risk factor changes were on the 6/23/22 assessment which identified the resident as confined to bed, nutrition was adequate (previously inadequate) and although confined to bed, mobility was assessed slightly limited (previously very limited) The MDS assessment 6/23/22 and the resident's care plan for activities of daily living (ADL) also documented the resident's limited mobility with the MDS documenting the resident required extensive assistance from two people. B. Skin integrity 7/7/22 - two unstageable pressure injuries 1. Record review A skin assessment on 7/7/22 revealed the resident had two new open areas. One on the left inner buttock measuring one centimeter (cm) by three cm., and one on the coccyx measuring two cm. by two cm. The wounds were treated with medihoney and covered with dry dressing. An air mattress was requested, and an assessment was requested from the wound care physician for the assessment of shearing noted on the left buttock. Braden Scale Observation/assessment dated [DATE] again scored the resident at 14, at moderate risk for the development of pressure injuries. The assessment did not indicate new interventions were considered. On 7/8/22 a pressure [injury] assessment revealed the resident had an acquired unstageable pressure injury to right buttock measuring 10.4 cm by 6 cm. The area was documented as a cluster of two wounds with 20 percent of necrotic tissue and 80 percent skin. The wound on the coccyx was assessed on the same day, and was documented as an unstageable new pressure injury measuring 3 cm by 1.3 cm. The area had 100 percent necrotic tissue. Special intervention for identified wounds was listed as bed. However, the type of bed was not identified. The wound care physician's assessment on 7/8/22 documented the same findings as above. Recommendations included to apply calcium alginate and leptospermum honey daily, and cover with gauze island dressing. A note read that debridement was refused and patient/surrogate made aware of risks of not removing necrosis including infection, sepsis, limb loss, or death. (However, see below; interviews with the resident's representative on 7/17/22 at 9:41 a.m. and the wound physician (WCP) on 7/19/22 at 7:30 p.m. revealed debridement had only been discussed with the resident.) 2. Observations Wound care observations were conducted on 7/19/22 at 4:57 p.m. in the presence of director of nursing (DON) and registered nurse (RN) #4. The resident was positioned on her right side. One medium size dressing was observed on the coccyx and second dressing on the right buttock. Both dressings were undated. The wound on the coccyx was 100 percent yellow slough, with moderate drainage on the dressing. The wound measured 3 cm. by 2 cm. Removal of the dressing from the right buttock revealed two wounds. One on the upper buttock and one on the lower buttock. Wound #1 on the upper buttock was 100 percent yellow slough, measuring 4 cm by 5 cm., with reddened irregular edges. Wound #2 on the lower buttock was 100 percent yellow slough, measuring 2.5 cm by 2 cm. All wounds were cleaned with normal saline and treated with medihoney and covered with foam dressing. C. Record review revealed the facility failed to ensure Resident #65 received care and services to minimize her known risk factors and prevent pressure injury development. 1. Record review revealed no evidence that any interventions were initiated for Resident #65 on admission to minimize her identified risks for pressure injury development. Risk factors identified in the Braden Scale Observation/Assessment on 6/16/22 included slightly limited sensory perception, skin occasionally moist, chairfast, ability to walk severely limited or nonexistent, cannot bear own weight and be assisted into chair or wheelchair, very limited mobility (makes occasional slight changes in body or extremity position, but unable to make frequent or significant changes independently), inadequate nutrition (rarely eats a complete meal) friction and shear potential problem. While a care plan was initiated 6/17/22 for the resident's limited activities of daily living (ADL) ability, interventions in this care plan were to provide assistance with bed mobility and meals. There was no information to alert staff that friction and shearing were potential problems and no instructions to staff to reposition the resident, even though it was known she was unable to make frequent or significant position changes independently. It was not until 7/11/22, four days after the identification of her pressure injuries on 7/7/22, that an intervention was added to make sure the resident spent no more than two hours at a time in a wheelchair to prevent pressure injury. In addition, there was no care plan for skin integrity to promote the prevention of pressure injury until 7/11/22, again, three weeks after her risks were identified (see above) and four days after the resident's pressure injuries were identified on 7/7/22. Review of the care plan for unstageable pressure injury to right buttock and coccyx revealed an intervention to frequently reposition resident in a chair for comfort and pressure reduction. Frequency, however, was not defined and record review revealed no documentation of a repositioning schedule for the resident or any documentation that frequent repositioning occurred. Further, there was no information about the resident's bed or wheelchair, although the 6/23/22 MDS documented the resident had pressure reducing devices for her chair and bed and, as noted above, the 7/8/22 pressure [injury] assessment mentioned bed without description. D. Record review and observations revealed the facility failed to ensure Resident #65 received care and services after pressure injury development to promote wound healing. 1. Record review Review of the resident's treatment administration record (TAR) revealed an air mattress was added to the TAR on 7/14/22. Per physician orders, however, it was added 7/15/22, a week after the resident was identified with pressure injuries. There was no evidence on the resident's care plans or elsewhere, that the air mattress had been placed prior to 7/14/22. Review of wound care treatments on the TAR for July 2022 revealed the resident's wounds were monitored every shift for drainage, redness and odor. However, there were no dressing change orders until 7/20/22. See above; this was a day after the wounds were observed during the survey. 2. Resident observations Resident #65 was observed continuously on 7/18/22 between 9:35 a.m. and 2:10 p.m. The resident sat in the wheelchair in front of the nurses' station. At 12:32 p.m. the resident was offered a meal at the nurses' station. At 2:10 p.m. the resident was taken to her room and was put to bed. The resident spent a total of five hours sitting in her wheelchair in front of the nurses' station from 9:35 a.m. to 2:10 p.m. Resident was not offered an opportunity or encouraged to change positions or to lie down. The resident's chair was not reclined at any time. E. Resident representative interview The resident's representative was interviewed on 7/17/22 at 9:41 a.m. She said she was a resident's power of attorney (POA), but not a family member as the resident had no living children. She said she did not know about the resident's wounds until the primary care physician brought it to her attention; she said staff did not notify her about the wounds. She said hospice staff provided an air mattress just a few days ago, and said the resident should not be in her chair for more than two hours at a time. She reviewed a wound care note dated 7/8/22 regarding the refusal to proceed with wound debridement, and stated she had never met the wound care physician or talked to him on the phone. She said she did not decline any type of wound care treatments and had not been contacted to discuss it. She said even though the goal was comfort care for the resident, she did not decline any treatments for her. F. Staff interviews 1. Certified nurse aide (CNA) #4 was interviewed on 7/19/22 at 12:09 p.m. She said the resident was confused and only oriented to herself and the family that visited her. She said the resident spent most of her days in a wheelchair next to the nurses' station because she was at risk for falls. She said the resident was dependent on staff for all cares; she was not able to ambulate and she required extensive assistance with transfers. 2. CNA #14 was interviewed on 7/19/22 at 5:15 p.m. She said the resident required extensive assistance with all daily tasks. She, too, said the resident spent her time at the nurses' station because she was at risk for falls. She said the resident should only be up for no more than two hours in her chair because she had wounds on her bottom. 3. RN #4 was interviewed 7/19/22 at 5:20 p.m. She said she was a unit manager and participated in wound care rounds with a wound care physician (WCP) every Friday. She said the resident developed wounds a few weeks ago and was overall declining. She said the resident was admitted to hospice care for comfort and had a low appetite. She said she did not know why wound care orders were not on the TAR. She said she followed notes from the wound care physician for orders and signed on the TAR the section that read observe the wound. She said she changed wound dressing earlier in the morning, but did not date the dressing. 4. The WCP was interviewed on 7/19/22 at 7:30 p.m. He reviewed the record for the resident and stated the resident had extensive comorbidities, including pancreatic cancer. He said the resident was receiving hospice care and was physically declining. He said it was inconclusive at the moment to say if her wounds were the result of care or her overall decline. He said considering the resident's medical diagnosis and age, he was comfortable to say that contributing factors for the development of the wounds were 50 percent care and 50 percent her fragile declining health. He said he certainly expected staff to follow his treatment order and recommendations. Regarding refusal of the debridement (see 7/8/22 wound care physician assessment above), he said he discussed the treatment with the resident and she was not comfortable with the debridement. He said even though the resident had dementia, he still has to ask her about the treatment. He said the software in the computer automatically adds POA/family any time he marks refusal. He said he will discuss future treatments with POA. 5. The director of nursing (DON) was interviewed on 7/21/22 at 5:30 p.m. in the presence of regional clinical support (RCS) #1. She said she was new to the position, however, she was familiar with Resident #65 and her POA who visited almost daily. She said she believed Resident #65 had received appropriate care and the development of her wounds was probably the result of her decline. She said she was aware the resident should not be in the chair for longer than two hours which was contrary to observations on 7/18/22 (see above). She said she expected CNAs and nurses to follow that care requirement for the resident. 6. RCS #1 stated that they recently reviewed facility acquired pressure injuries with the management team. He said he would submit that review by email. G. Facility follow up after survey exit 7/21/22 at 5:27 p.m. 1. On 7/21/22 RCS #1 forwarded an email on the management team's review of facility acquired pressure injuries. The information was addressed to the former DON and dated 7/13/22: It read, Review of Braden Scores: Any resident identified at-risk should be reviewed for interventions. If there are no interventions in place, initiate appropriate interventions and update care plan. Round [on] all air mattresses and review settings. Tag the air pump with appropriate settings so the nurses know [the setting]. Schedule education for preventative measures (hydration, nutrition, incontinence care, off-loading etc.) and interventions for both nurses and CNAs. This should also include a skills fair to complete competencies with nurses on wound care. Continue sending wound log to RCS #1 weekly. However, RCS #1 did not provide any additional supporting information to show if the above recommendations were implemented after 7/13/22, such as care plan updates and education to of staff, as well as other measures listed in the note. 2. On 7/26/22 at 6:13 p.m. (more than 24 hours after a survey exit), the NHA submitted an email with following information: The facility maintains interventions were in place to prevent pressure injury to the resident through use of high back reclining chairs allowing for positional changes as needed. The resident had a foam cushion in the wheelchair at the time she was up, and has been switched to a pressure relieving cushion. Additionally, the [resident] was laid down, after breakfast, and again after lunch before returning to wheelchair to visit with family. However, the NHA statement did not include the date or time of day that she was referring to in her statement. Observations were completed on 7/18/22. The resident's POA was visiting and interviewed in the morning on 7/19/22. 3. On 7/25/22 at 7:43 p.m. (more than 24 hours after a survey exit) RCS #3 provided an email with a medical director note that read, as noted above, Resident #6 has a complex medical history, and wrote, contrary to the WCP, that the resident developed a pressure wound as a consequence of her complex medical history after a review of the resident's medical records. The medical director further wrote the resident was on hospice care at this time, her nutritional intake is quite poor, her mobility is quite limited by a combination of her cognitive impairment as well as a stable burst fracture of the lumbar spine. He wrote he had reviewed the resident's care plan and all interventions possible have been initiated including appropriate supplements, protein supplementation, a modified sitting and sleeping surface. It was his clinical opinion that the pressure injury was a consequence of end-stage skin failure and hence was unavoidable in light of this clinical scenario. Yet, see above; preventive measures were not implemented timely for a resident with a complex medical history as well as with many risk factors for pressure injury identified on admission. Further, record review and observations revealed a failure to timely implement measures to promote wound healing. The facility's failure to implement interventions consistent with the resident's needs contributed to her development of unstageable pressure injuries three weeks after admission.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0744 (Tag F0744)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to address one resident's dementia care needs in a mann...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to address one resident's dementia care needs in a manner designed to address the resident's known behaviors and cognitive and physical limitations. This failure affected one out of five residents reviewed with dementia (#55), out of a total sample of 47 residents. The failure resulted in Resident #55's inability to achieve his highest level of physical, mental and psychosocial functioning. Record review revealed Resident #55 was severely cognitively impaired. He was known to wander daily, known to be at high risk for falls, and known to be at high risk to elope. His thought processes and memory were impaired, and he could not follow instructions. Record review, observations, and interview revealed the facility failed to develop, implement and revise person-centered care plans with individualized interventions related to Resident #55's behaviors and cognitive and physical limitations. The facility also failed to identify and support ongoing opportunities for meaningful engagement that promoted his interests and preferences. On 7/10/22, the resident left the facility undetected, was found a block away, and was returned to the facility by the police. (Cross-reference F689). On 7/18/22 (from 2:15 p.m. to 4:55 p.m.) and 7/19/22 (from 9:00 a.m. to 2:30 p.m.), the resident was in his room alone with the door closed. Over these hours, the environment in the room became unsafe and undignified. Staff entered the room on 7/19/22 only to deliver the breakfast and lunch meal trays and offer medication. Staff did not respond to the condition of the room or attempt to engage the resident in meaningful activities. Findings include: I. Facility policy and procedure The Dementia Care policy was provided on 7/21/22 by the nursing home administrator (NHA). The policy read: Care and services will be person-centered and reflect each resident's individual goals while maximizing the resident's dignity, autonomy, privacy, socialization, independence, choice, and safety. Individualized, non-pharmacological approaches to care will be utilized, to include meaningful activities aimed at enhancing the resident's well-being. The care plan goals and interventions will be monitored on an ongoing basis for effectiveness, and will be reviewed/revised as necessary. II. Professional reference The Gerontologist (February 2018), retrieved from: https://academic.oup.com/gerontologist/article/58/suppl_1/S1/4816759?login=true The Alzheimer's Association Dementia Care Practice Recommendations included the following foundations for person-centered care, in pertinent part: (1) Know the person living with dementia, including his/her values, beliefs, interests, abilities, likes, and dislikes-both past and present; (2) Identify and support ongoing opportunities for engagement that meaningful to the resident with dementia, support interests and preferences, and allow for choice and success; (3) Regularly evaluate interventions and make changes. III. Resident #55 A. Resident status Resident #55, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included dementia with behavioral disturbance, altered mental status, and depression. A 6/8/22 minimum data set (MDS) assessment indicated the resident had a severe cognitive impairment with a brief interview for a mental status score of three out of 15. It indicated the resident had daily wandering and the wandering placed the resident at significant risk of getting to a potentially dangerous place. It indicated the resident required supervision for locomotion on and off unit and needed extensive assistance for dressing, toileting, and personal hygiene. He required assistance from one person with eating for cueing and encouragement. 1. Review of facility assessments, progress notes and care plans revealed the resident was known to wander daily, known to be at high risk for falls, and known to be at high risk to elope. His thought processes were impaired, his memory was impaired, and he could not follow instructions. The facility failed to develop, implement and revise the resident's care plans with individualized interventions related to Resident #55's behaviors and cognitive and physical limitations, past life history, interests, beliefs, values, abilities, likes and dislikes. a. Dementia care A care plan for dementia care initiated on 1/7/22, indicated Resident #55 was physically aggressive with others due to dementia. Interventions included administering medications, de-escalate behavior, monitor every shift, observe and document behaviors in the behavior log. This care plan did not identify the resident's cognitive and physical limitations due to dementia and how staff should address them. Likewise, there was no information on the resident's values, beliefs, interests, abilities like and dislikes. There were no updates to this care plan. Further, there were no directives to staff on how to de-escalate his aggression and how to prevent his aggression. The behavior log was requested to review the frequency and character of the resident's behaviors and whether his dementia symptoms had increased or changed such that they would trigger a revision of his care plan. However, the log was not provided by the facility. b. Impaired cognition and thought process The resident had a care plan for impaired cognition and thought process. And, he had a communication problem and had trouble with his memory due to vascular dementia. This care plan did not include resident-specific intervention to address the above issues, including instructing staff how to effectively communicate with the resident. b. Falls A care plan for falls initiated on 3/30/22 revealed the resident was at risk for falls due to poor balance, use of psychoactive medications and unsteady gait. Interventions included frequent checks, encourage resident to ask for assistance, assist to bathroom frequently as accepted, frequently use items in reach and to provide activities. The care plan failed to identify for staff what activities to provide to the resident. See below: The resident did not have a care plan for activities and his daily preferences for activities were not documented. Further, there was no indication in the resident's record that he would remember to ask for assistance, given his cognitive and memory impairments. There were no revisions to this care plan until 7/12/22 when an intervention was added, encouraging the resident to use non-skid socks. This revision followed a note on 7/11/22 at 2 p.m. that documented, Resident at high risk for falls. He holds on to furniture for support when ambulating. Resident exhibits impaired gait. Resident forgetful of own safety limits. Again, it was unclear that encouraging the resident to wear non-skid socks would be understood, remembered, or followed, as per his 6/2/22 elopement assessment (see below), it was known he did not follow instructions. c. A behavior care plan, initiated 7/11/22, indicated Resident #55 was combative with staff and other residents, and he would become combative upon redirection. He was wandering and rummaging through other residents' rooms and meal trays. He also had exit seeking behavior. Interventions included attempting to redirect with food, assess the environment, and assisting the resident to the bathroom when wandering, if needed. This care plan identified the resident was combative with staff and wandered, but failed to identify which foods he liked and therefore are effective in redirecting the resident. Further, it failed to identify what staff should assess in the environment to minimize the resident's combative behavior as well as how to protect him from harm when he rummaged through other residents' rooms and meal trays. A nursing note on 7/18/22 documented it had been reported to her that Resident #55 was in another resident's room. Resident #55 refused to leave upon the nurse's request and became combative. An interview with Resident #42 on 7/18/22 p.m. at 1:09 p.m. revealed that one day when he had his family and friends over for a visit, Resident #55, who he said always wandered throughout the building, came into his room and urinated next to his bed. He said staff did not come and redirect Resident #55 for about 30 minutes. There were no additional notes by nurses or social services to indicate what interventions were put in place to make sure the resident was not entering other residents' rooms. d. Elopement A 6/2/22 assessment for elopement risk indicated the resident was at high risk. He was unable to follow the instructions, was ambulatory and was able to communicate. He had a history of wandering. An interdisciplinary team review on 6/2/22 documented: IDT met to review resident for elopement. Resident was a high risk for elopement, he had a wanderguard in place, care plan in place and reviewed and updated as needed. Resident wandered frequently throughout the day and is redirectable at times but is resistive at times. Not always able to understand and . make self understood. The resident eloped on 7/10/22. Despite wearing a WanderGuard device, he left the facility undetected. He was found in a parking lot a block away from the facility and returned to the facility by the police. (Cross-reference F689) The resident was seen by a physician assistant on 711/22, who documented that the resident eloped from the facility yesterday and was found across the street in the Safeway parking lot. He is definitely wandering more and although generally easily and calmly redirected - he has had some recent escalating interactions with staff. It further documented the social worker was working on a transfer of the resident to a secure unit for his safety. The resident's elopement care plan was revised 7/12/22, and read Resident #55 was an elopement risk and wanderer. Interventions included WanderGuard to left leg, checking the placement and functioning of safety monitoring device every shift, distracting from wandering with pleasant diversions, structured activities, food, conversation, television, or books, and observation of location at regular and frequent intervals with documentation of wandering behavior and attempted diversion interventions. This care plan did not reference his elopement 7/10/22, did not instruct staff on the level of monitoring he required and did not note an escalation in both his wandering and interactions with staff. In addition, it did not identify effective interventions to distract the resident from wandering. There was no information on what were pleasant diversions for him based on his likes and dislikes, and his past and current history. Further, no information on what structured activities, as well as foods, were effective in minimizing his behavior. 2. Record review and observation revealed the facility failed to identify and support ongoing opportunities for meaningful engagement that promoted his interests and preferences. On 7/18/22 (from 2:15 p.m. to 4:55 p.m.) and 7/19/22 (from 9:00 a.m. to 2:30 p.m.), the resident was in his room alone with the door closed. Over these hours, the environment in the room became unsafe and undignified. Staff entered the room on 7/19/22 only to deliver the breakfast and lunch meal trays. Staff did not respond to the condition of the room or attempt to engage the resident in meaningful activities. a. Record review The 6/8/22 MDS preferences for activities assessment documented it was very important for the resident to have books, magazines and newspapers, listen to the music he liked, participate in favorite activities and to go outside to get fresh air when the weather was good. However, record review revealed the resident did not have a care plan for activities; therefore, what music he liked and what activities he favored were not identified for staff. His daily preferences for activities were not documented. The activities log was reviewed between May 2022 and June 21, 2022. On a daily basis, the log was marked with I (independent walking and relaxation), and P (passive conversation and family visits). No other activities were documented. Further record review revealed a note on 7/11/22 at 2 p.m. that documented the resident was found on knees in front of his recliner by housekeeping staff. The administrator had been notified that the floor was dirty and slick due to food, drinks and urine being on the floor due to the resident toileting in the room. The resident sustained a skin tear to the right eyebrow 1 cm by 0.02. b. Observations 7/18/22: Resident #55 was observed on 7/18/22 between 9:00 a.m. and 2:00 p.m. The resident was wandering in the front lobby area and east hallway. He was wearing a long sleeve shirt, shorts and one shoe on his left foot. He had no footwear on his right foot with a WanderGuard visible at the ankle. Resident #55 would randomly stop, bend forward, pick up something off the floor and continue to wander the hallways. The resident was not observed being distracted from wandering with diversions, structure activities, food conversation, television or books and he was not always in sight of staff. Between 2:10 p.m. and 4:55 p.m. the resident was in his room with the door closed. The temperature in the room at 2:07 p.m. was 85.3F degrees. Standing outside the resident's door and observations into his room through the door revealed: -At 2:10 p.m. there was a strong smell of urine from the room. -At 3:04 p.m. the resident was in bed, sideways, in a fetal position with legs hanging off the bed with one shoe on his left foot. -At 3:55 p.m. the resident was awake, taking clothes out of his dresser and dropping them on the floor. -At 4:55 p.m. the resident was awake in the room, sitting at the edge of the bed looking at the wall in front of him. From 2:10 p.m. and until 4:55 p.m., no staff was observed entering the room to engage the resident in meaningful activities. And, no staff was observed entering the room to encourage the resident to engage in any activities outside the room. 7/19/22: Resident #55 was in his room with the door closed between 9:00 a.m. and 2:30 p.m. Standing outside the resident's door and observations into his room through the door revealed: -At 9:00 a.m. the resident was wearing the same clothes as the day before. He stood next to an adjustable table with a meal tray. The adjustable table was tilted to one side. His meal tray was on the tilted table and food was on the table and floor around the table. Resident #55 was eating alone in his room with his hands. He picked up food from the plate, meal tray and table while standing next to the table wearing a shoe only on his left foot. His bare right foot had a wanderguard on his ankle. Leftovers of food that fell off the tray. A plastic plate cover was on the floor. There was a strong smell of urine present when the room door was opened. -At 9:12 a.m. CNA #4 entered the room, took the meal tray away, and closed the door as she left. -At 9:43 a.m. the resident was on the bed in a fetal position with both legs hanging off the bed. One shoe was on his left foot. The sole of his right foot was brown to black and his toenails were long and brown. -At 12:12 p.m. CNA #10 delivered the meal tray, put it in front of the resident, and closed the door as she left. The resident was sitting in a recliner looking at the wall in front of him. -At 12:33 p.m. CNA# 10 opened the door, looked at the resident, did not enter the room, closed the door and left. -At 12:50 p.m. CNA #4 entered the room, took the meal tray away and closed the door. -At 1:56 p.m. registered nurse (RN) #4 entered the resident's room. The room had a strong odor of urine. The resident was in bed in a fetal position, with both legs hanging off the side of the bed, footwear only one foot. The resident had no blanket or pillow on his bed. One of his end tables was blocked by another end table. The resident opened his eyes when called by name, but did not take the medications the nurse brought. RN #4 left the room and closed the door. -At 2:30 pm. the resident observed in his room, awake. CNA #10 was sitting outside his room in the hallway. ] From 9:00 a.m. until 2:30 p.m., no staff was observed entering the room to engage the resident in meaningful activities. And, no staff was observed entering the room to encourage the resident to engage in any activities outside the room. A progress note 7/19/22 at 3:25 p.m. and 6:18 p.m. read the resident spent all day in the room, refused to get changed, ate his meals and slept most of the day. 7/21/22: Between 8:00 a.m. and 7:30 p.m. Resident #55 was observed walking in the hallways, followed by the business office manager. He was not observed being distracted from wandering with diversions, structured activities, food, conversation, television, or books. C. Staff interviews confirmed the facility failed to develop, implement and revise person-centered plans with individualized interventions related to Resident #55's behaviors and cognitive and physical limitations, and identify and support ongoing opportunities for meaningful engagement to promote his interests and preferences. 1. RN #4 was interviewed on 7/19/22 at 2:00 p.m. She said Resident #55 had advanced dementia and was aggressive towards staff when they tried to redirect him. She said he broke furniture in his room and pointed to the tilted table. She said one of the end tables was blocked with another end table because the resident threw all the stuff from the drawers. She said the resident frequently urinated on the floor and floor material was saturated with a smell of urine even though it was cleaned daily. She said the resident refused care and did not want to wear a shoe on his one foot. She said she did not know why the resident did not have a pillow or blanket on his bed. She said his baseline behavior was to wander around the building. She said his door was always kept closed for his comfort to reduce the stimulation. She said she was not aware if the resident was at risk for falls or had any falls in the past. Regarding dementia care, she said a resident was redirected if he wandered into a place he should not be. She said she did not know what the resident liked and what kind of activities he preferred. 2. CNA #4 was interviewed on 7/19/22 at 12:30 p.m. She said Resident #55 was always wandering through the building and this was his baseline behavior. She said he also wandered in other residents' rooms and they had to redirect him. She said sometimes it was easy to redirect, but sometimes he became combative and would not want to be redirected. She said the resident was left alone and re-approached later. She said the resident was able to eat independently and did not require assistance with meals. She said the resident did not have any falls and was not at risk for falls; he walked independently without assistance through the building. 3. CNA #10 was interviewed on 7/19/22 at 2:30 p.m. She was sitting outside the resident's door (see above observations). She said this was because the resident was at risk for elopement and she was making sure he would not elope. She said his door always kept closed, but she did not know why. She said everyone closed the door to his room. She said she was new to the position and this was all she knew about the resident. 3. The social services assistant (SSA) was interviewed on 7/21/22 at 2:14 p.m. She said she had been helping with social services tasks for about a year. She said she knew Resident #55 well. She said he usually walked around the building during the day. She said he was not able to maintain any meaningful conversation, but was able to respond to simple questions and redirection. She said she was not aware if the resident entered any other resident's rooms. She said she was not sure what kind of person centered dementia care the resident was receiving. 4. The activities director (AD) was interviewed on 7/21/22 at 2:45 p.m. He said due to the advanced dementia, a conversation with the resident was the most meaningful activity. He did not recall any specifics about conversation with the resident. He said he also tried aromatherapy and sensory blanket activity with Resident #55, but the resident was not receptive to it. 5. Licensed practical nurse (LPN) #5 was interviewed on 7/21/22 at 3:24 p.m. She said Resident #55 had advanced dementia and at times was combative with care but most of the times was approachable. She said this facility was not the best place for the resident and he would benefit from more stimulation appropriate for dementia. She said Resident #55 used to read magazines, but no longer was doing that. She did not know what else he liked to do during the day. 6. The clinical social services consultant (CSSC) was interviewed over the phone on 7/26/22 at 3:30 p.m. She said she was providing weekly support to the facility since SSD left last Friday (7/15/22). She said she was not aware of the resident's elopement (7/10/22) and was not notified about it at the time it occurred. Rather, she said she learned about the incident at the time of the survey. She said Resident #55 required individualized dementia care activities that should be provided to him by activity personnel and staff who take care of him on a daily basis. 7. The resident's power of attorney (POA) was interviewed over the phone on 7/26/22 at 4:00 p.m. She said she visited Resident #55v often. She said the resident has advanced dementia and does not remember many things. She said when he was living independently prior to the nursing home admission he struggled finding keys or even doors. She said closing the door to his room was not a good intervention because, due to his poor memory, he might not remember where the exit was unless he saw it. She said her brother would benefit from being outdoors more in a safe environment and would probably enjoy more meaningful activities.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure care for residents was provided in a manner and in an enviro...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to ensure care for residents was provided in a manner and in an environment that maintained or enhanced the residents' dignity and respect in full recognition of their individuality for one (#42) resident of four residents reviewed for dignity out of 47 sample residents. Specifically, the facility failed to ensure Resident #42 was treated with respect and dignity by other residents. Resident #55 entered Resident #42 's room during a family visit and urinated on the floor. Cross-reference F744 for failure to provide dementia care for Resident #55's wandering into other resident rooms. I. Resident status Resident #42, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), pertinent diagnoses included heart failure, neurogenic bladder, deep vein thrombosis, aphasia (loss of ability to understand or express speech), and history of stroke. The 5/31/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. He required extensive assistance from two people with most activities of daily living (ADLs). Resident #42 did not exhibit any behaviours and did not resist the care. II. Resident interview Resident #42 was interviewed on 7/18/22 p.m. at 1:09 p.m. He said he was not treated with respect and dignity by some residents in the facility. He stated that one day when he had his family and friends over for a visit, a Resident #55 who always wandered throughout the building came into his room, and urinated next to his bed. He said he put his call light on and it took about 30 minutes before someone came and re-directed the resident away. Cross-reference F744. III. Staff interviews Certified nurse aide (CNA) #4 was interviewed on 7/19/22 at 2:29 p.m. She was not familiar with the incident resident described, but was aware of one wandering resident on the unit who was occasionally entering other residents' rooms. The director of nursing (DON) was interviewed on 7/21/22 at 5:30 p.m. She said she was new to the position and was not aware of the incident described by the resident. She said it was not appropriate for residents to enter other residents' rooms unless invited.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure the resident's right to receive services in t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure the resident's right to receive services in the facility with reasonable accommodation of the resident needs and preferences for two (#71 and #21) of three residents out of 47 sample residents. Specifically, the facility failed to -Ensure proper wheelchair positioning at the dining table for Resident #71; and, -Ensure Resident #21 was provided with a bed that was long enough to fit his height. Findings include: I. Failure to ensure proper wheelchair position at the dining table A. Resident #71 status Resident #71, under the age of 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included chronic obstructive pulmonary disease (COPD), morbid obesity, diabetes mellitus type two, bipolar disorder, schizoaffective disorder (hallucinations and delusions), anxiety, abnormal posture, and anxiety. The 6/28/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 14 out of 15. She required extensive assistance of two people with bed mobility, transfers, personal hygiene and supervision for eating. B. Observations and resident interview On 7/18/22 at 12:26 p.m. Resident #71 was in the dining room for lunch. The resident was in a mechanical wheelchair that did not fit underneath the table.The resident was not able to face the table to consume her meal. She had to sit sideways at the table and twist her body to reach her meal. On 7/19/22 at 11:51 a.m. Resident #71 said it was difficult for her to eat the way her wheelchair was positioned at the dining room table. She said she had requested several times for the facility to raise the table, but it had never been done. -The tables in the dining room had a hand crank that could be used to raise the tables (see interview below) -At 5:15 p.m. Resident #71 was in the dining room for dinner. She was sitting in her mechanical wheelchair that did not fit underneath the table. She had to sit sideways at the table and was not able to face her meal at the table. C. Staff interviews CNA #1 was interviewed on 7/20/22 at 5:46 p.m. She said Resident #71 was unable to face the table at meals because her wheelchair was too tall and the tables in the dining room did not accommodate the height of the chair. The director of maintenance (DOM) was interviewed on 7/21/22 at 1:19 p.m. He said the tables in the dining room could be raised via a hand crank to meet the need of Resident #71's wheelchair. He said he was not notified the resident wanted the dining table raised. II. Failure to provide a bed long enough to fit the resident's height A. Resident #21 status Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 CPO, the diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain. The 4/20/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status score of 13 out of 15. He required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene. It indicated the resident was 230 pounds and 73 inches (six foot one inch). B. Observations and resident interview On 7/18/22 at 5:06 p.m. Resident #21 was lying in his bed. His entire feet and ankles were hanging off the edge of the bed and the top of his head was at the top of his mattress. Resident #21 said his bed had always been too short for him. He said his feet always hang off the end of the bed regardless how he was positioned, which was uncomfortable. The bed did not have a foot board. On 7/20/22 at 10:36 a.m. Resident #21 was lying in his bed. His entire feet and ankles were hanging off the edge of the bed and the top of his head was at the top of his mattress. At 5:45 p.m. Resident #21 was lying in his bed. His entire feet and ankles were hanging off the edge of the bed and the top of his head was at the top of his mattress. On 7/21/22 at 4:03 p.m. Resident #21 said the DOM had placed the foot board on the end of his bed, which helped the mattress from sliding off the bed frame. He said the bed was still too short for him. C. Staff interviews Certified nurse aide (CNA) #1 was interviewed on 7/20/22 at 5:46 p.m. She said Resident #21's foot board to his bed had been broken since she started working at the facility in January 2022. She said she had notified the maintenance department on multiple occasions and the bed had yet to be fixed. She said she was afraid she was going to hurt herself as she had to use her entire body to move Resident #21's mattress, so the mattress did not fall off the bed frame. She said Resident #21 was too tall for the bed and needed a longer bed. She said she had reported this to the nursing management, but it had never been followed up on. The DOM was interviewed on 7/21/22 at 1:01 p.m. He said he had been notified of Resident #21's foot board on his bed and had fixed it multiple times. He said the resident was too tall for the bed, so he had left the foot of the bed off for the resident to have more room. The DOM said he did not have anymore long beds to give the resident. He said he was not aware the resident's mattress was falling off the bed frame. He said he would put the foot board on the bed and extend the bed longer to ensure the resident had enough room in his bed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0566 (Tag F0566)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure one (#43) out of 47 sample residents were compensated for p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure one (#43) out of 47 sample residents were compensated for paid services at or above prevailing rates. Specifically, the facility failed to ensure Resident #43 was paid a fair and decent wage for a therapeutic work program. Findings include: I. Resident #43 A. Resident status Resident #43, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included fusion of the spine, spinal stenosis and depression. The 7/5/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. He required supervision with all activities of daily living. It indicated it was very important to the resident to have items to read, listen to music he likes, being around animals, keeping up with the news, doing things with groups of people, doing his favorite activities, and going outside to get fresh air when the weather is good. B. Resident interview Resident #43 was interviewed on 7/18/22 at 5:01 p.m. He said after he was admitted to the facility a couple of months prior, the facility hired him to do work around the facility. He said his duties included picking up trash outside around the facility, planting flowers in the spring and maintaining the planted flowers. He said the former nursing home administrator (NHA) told him his choices of payment were either a free meal per day or a pack of cigarettes. He said she was never offered to be paid a wage. He said he tried to renegotiate to be paid another way, but was told the free meal and a pack of cigarettes were his only payment options. He said he had not received a pack of cigarettes every week, but instead received one pack per month. He said when they gave him the first pack of cigarettes, it was not the kind he preferred. He said he was told he did not get a choice of the cigarettes and got whatever they had. C. Record review The 4/11/22 therapeutic work program form documented Resident #43 was interested in participating in a therapeutic work program. It indicated the resident was assigned ground clean-up outside of the facility for 30 minutes per day. The reward/compensation was documented as one pack of cigarettes per week. It was signed by the former nursing home administrator. The, undated, therapeutic work program form documented Resident #43 was assigned to collect garbage outdoors at least once per week to help keep the home environment clean. The reward/compensation was documented as one pack of cigarettes per week. It was signed by the former social services director (SSD). The, undated, therapeutic work program form documented Resident #43 was assigned to wash dishes in the kitchen every day for two hours per day to provide the resident with work skills with the goal of the resident successfully returning to the community. The reward/compensation was documented as one pack of cigarettes per week. It was signed by the former SSD. II. Staff interviews The interim nursing home administrator (INHA) was interviewed on 7/21/22 at 2:00 p.m. She said the facility provided a therapeutic work program for those residents who wanted to work to supplement their income. She said the goal of the program was to assist residents develop work skills to successfully return to the community. She said Resident #43 had been placed on a therapeutic work program with the former NHA. She said a pack of cigarettes for compensation was not considered a fair wage and should have been paid with money to his account. She said she would meet with the resident and re-do the work program to ensure the resident was compensated fairly.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure two (#30 and #21) out of 47 sample residents were provided ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure two (#30 and #21) out of 47 sample residents were provided prompt efforts by the facility to resolve grievances. Specifically, the facility failed to: -Provide a resolution to Resident #30 filed grievance form; and, -Provide a resolution to Resident #21's voiced concern during the resident council meeting. Findings include: I. Facility policy and procedure The Resident and Family Grievances policy and procedure, dated 10/2/21, was provided by the interim nursing home administrator on 7/21/22 at 1:33 p.m. It revealed, in pertinent part, It is the policy of this facility to support each resident's and family member's right to voice grievances without discrimination, reprisal or fear of discrimination or reprisal. The Grievance Official is responsible for overseeing the grievance process; receiving and tacking grievances through to their conclusion; leading any necessary investigations by the facility; maintaining the confidentiality of all information associated with grievances; missing written grievance decisions to the resident; and coordinating with state and federal agencies as necessary in light of specific allegations. Grievances may be voiced in the following forums: verbal complaint to a staff member or Grievance Official, written complaint to a staff member or Grievance Official, written complaint to an outside party, verbal complaint during resident or family council meetings; and, via the company toll free customer service line. The facility will make prompt efforts to resolve grievances. II. Resident #30 A. Resident status Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included depression, diabetes mellitus type two, bipolar disorder, and chronic pain syndrome. The 5/4/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status with a score of 15 out of 15. She required supervision with all activities of daily living (ADL). B. Resident interview Resident #30 was interviewed on 7/18/22 at 2:25 p.m. She said she had reported to the facility a pair of lime green pants and a blazer were missing after they had been taken to the laundry room. She said the facility had not provided a resolution to the missing clothing items. C. Record review A review of the grievance form filed by Resident #30 on 5/3/22, revealed the resident had reported she was missing a pair of lime colored pants and a rose colored blazer. The resolution on the grievance form documented the resident had refused to have her room searched and the laundry department had been notified of the missing items. -The grievance did not document any further steps to locate the resident's missing clothes. -The facility failed to provide a resolution to the resident's grievance. III. Resident #21 A. Resident status Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 CPO, the diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain. The 4/20/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status with a score of 13 out of 15. He required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene. C. Resident interview Resident #21 was interviewed on 7/18/22 at 5:06 p.m. He said he had $60 taken from his wallet several months ago. He said he had reported it to the staff at the facility and no one followed up with him to resolve the missing money. B. Record review Review of the June 2022 resident council meeting minutes revealed, Resident #21 reported he was missing money. It documented the business office manager was in attendance and would follow up with the resident regarding the missing money. -The facility was unable to provide documentation of a grievance filled during the June 2022 resident council meeting regarding the missing money during the survey process (see interview below). IV. Staff interviews The business office manager (BOM) was interviewed on 7/21/22 at 12:35 p.m. She said she had not been informed Resident #21 had reported missing money. -However, the June 2022 resident council meeting minutes documented the BOM was in attendance and would follow-up. The social services assistant (SSA) was interviewed on 7/21/22 at 1:59 p.m. She said residents were able to voice concerns directly to staff or fill out a grievance form. She said all grievance forms were given to the social services department. She said grievances were discussed daily in the interdisciplinary team meeting. She said the forms were then distributed to the correct department manager to begin the investigation. She said the department manager was responsible for ensuring the grievance was resolved with the resident. She said the grievance was then given to the nursing home administrator (NHA) for approval. The SSA said Resident #30's grievance regarding missing items was given to the laundry manager for further investigation. She said the facility should have searched for the missing clothing items and if they were unable to be located the facility should have replaced the items. The activities director (AD) and the interim nursing home administrator (INHA) were interviewed on 7/21/22 at 2:23 p.m. The AD said a resident council meeting was held monthly. He said if concerns were brought up in the meeting, he would write the concern on a grievance form immediately and give it to the correct department manager. The AD said the department manager was responsible for resolving the grievance. The AD said he was responsible for helping the residents lead the minutes and taking notes. He said at times this was overwhelming, which may caused him to have missed writing a concern form for Resident #21's missing money. He said he would immediately write a grievance form and follow up with the BOM to resolve the resident's concern. The INHA was interviewed on 7/21/22 at 4:25 p.m. She said residents, families or staff were able to fill out grievance forms. She said the forms are then given to the social services department. She said the social services department should keep a log of all grievances filed at the facility. The INHA said the social services department then distributed the grievance to the correct department for investigation. The INHA said the department manager was responsible for ensuring the grievance was resolved with the resident. She said the department manager should obtain a signature of the residents approval, if able. The INHA said the facility should have searched the entire facility and the laundry room to locate Resident #30's missing items. The INHA said the AD had filled a grievance form for Resident #21's missing money and had given it to the BOM for investigation on 7/21/22 during the survey process.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, and record review, the facility failed to take steps to protect one (#38) of three residents ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations, and record review, the facility failed to take steps to protect one (#38) of three residents out of 47 sample residents. Specifically, the facility failed to ensure Resident #38 was free from physical abuse from Resident #45, on two occasions, when Resident #45 acted with physical aggression towards Resident #38. Findings include: I. Facility policy and procedure The Abuse policy and procedure, undated, was provided by the interim nursing home administrator (INHA) on 7/18/22 at 10:00 a.m It revealed, in pertinent part, It is the policy of this facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. Abuse means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse also includes deprivation by an individual, including a caretaker , of goods or services that are necessary to attain or maintain physical, mental and psychosocial well-being. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse and mental abuse including abuse faciliaed or enabled through the use of technology. Physical abuse includes, but is not limited to hitting, slapping, punching, biting and kicking. It also includes controlling behavior through corporal punishment. Employee training: training topics will include: prohibiting and preventing all forms of abuse, neglect, misappropriation of resident property and exploitation; identifying what constitutes abuse, neglect, exploitation, and misappropriation of resident property; recognizing signs of abuse, neglect, exploitation and misappropriation of resident property, such as physical or psychosocial indicators; reporting process for abuse, meglect, exploitation and misappropriation of resident property, including injuries of unknown sources; and, understanding behavioral symptoms of residents that may increase the risk of abuse and neglect such as: aggressive and/or catastrophic reactions of residents, wandering or elopement-type behaviors, resistance to care, outburst or yelling out and difficulty in adjusting to new routines or staff. II. Incident of physical abuse between Resident #38 and Resident #45 on 3/12/22 The 3/12/22 nursing progress note documented in Resident #38's medical record indicated the nurse was in the lobby of the facility and heard yelling from the dining room. Upon walking into the dining room the nurse observed Resident #45 shaking Resident #38's wheelchair and pushing Resident #38 around. The nurse told Resident #45 to stop and he did. Resident #38 did not sustain injury upon assessment. The progress note documented the resident's were separated and placed on 15 minute checks. A review of Resident #38's medical record indicates Resident #38 was monitored for 72 hours after the incident. The 3/12/22 nursing progress note documented in Resident #45's medical record indicated the licensed practical nurse (LPN) reported to the registered nurse (RN) on duty that Resident #45 had an altercation with another resident in the dining room. The resident was given an as needed anxiety pill and the residents were separated. The 3/15/22 nursing progress note documented, NHA (nursing home administrator) interviewed resident (but did not identify which resident) who stated he was not going to run the other resident into the wall but was going to move him to the other side of the building because he was staring at him and would not stop. -The 3/15/22 progress note (see above) was documented in Resident #38's medical record, but implied the NHA spoke with Resident #45 who was the resident who was acting aggressively. The NHA who documented the 3/15/22 progress note was no longer employed at the facility and the note could not be clarified. The abuse investigation documented LPN #6 observed Resident #45 grabbing and shaking Resident #38's wheelchair in the dining room. The residents were immediately separated and placed on 15 minute safety checks. The victim was assessed and did not sustain an injury. The investigation documented nine residents and 10 staff members were interviewed. The residents did not feel threatened or unsafe with Resident #45. The facility did not substantiate the incident. -However, physical abuse occured due to Resident #45 grabbing Resident #38's wheelchair and shaking the resident. Resident #45 willfully grabbed Resident #38's wheelchair and began shaking it. III. Incident of physical abuse between Resident #38 and Resident #45 on 4/7/22 The 4/7/22 nursing progress note documented in Resident #38's medical record indicated Resident #38 was sitting in the dining room. Resident #45 entered the dining room and called Resident #38 an inappropriate name. Resident #38 stood up and Resident #45 began hitting Resident #38 with a closed fist in the chest and arms. A review of Resident #38's medical record indicates Resident #38 was monitored for 72 hours after the incident. The 4/7/22 nursing progress note documented in Resident #45's medical record indicated Resident #45 was sitting in the dining room when Resident #38 entered the dining room. The nursing progress note documented Resident #45 told Resident #38 to not look at him. Resident #45 then stood up and punched Resident #38. The physician, police, and resident's family were notified of the situation. Resident #45's physician ordered the resident to be sent to the hospital for a medication evaluation. The 4/8/22 interdisciplinary (IDT) meeting note documented Resident #45 was reviewed for his acts of physical aggression towards Resident #38. The note revealed the residents were immediately separated by staff. Resident #45 was sent to the emergency department for a psychiatric evaluation. Additional interventions included keeping Resident #38 and Resident #45 separated during meals, activities and smoking breaks. The 4/7/22 abuse investigation documented housekeeper (HSKP) #1 witnessed Resident #38 entering the dining room when Resident #45 said he did not like the way Resident #38 was looking at him and struck Resident #38 in the chest. The investigation documented Resident #38 reported he did not say anything to Resident #45 when he began hitting him in the chest. Resident #38 denied pain or fear from Resident #45. The investigation documented 10 residents were interviewed and did not fear Resident #45 or have any altercations with the resident. Eleven staff members were interviewed and each of the staff said all abuse or suspected abuse should be reported to the abuse coordinator immediately. The investigation documented the allegation of abuse was not substantiated as Resident #38 did not sustain injury. -However, physical abuse occured due to Resident #45 willful and not accidental action of punching Resident #38 in the chest. IV. Resident #38 A. Resident status Resident #38, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included delusional disorders, diabetes mellitus type two, amputation of left foot, chronic kidney disease, disorder of adult personality and behavior and amputation of right foot. The 5/11/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) with a score of 13 out of 15. He required supervision assistance with bed mobility, transfers, dressing, locomotion, personal hygiene, eating and extensive assistance of one person for toileting. The MDS documented that the resident used a wheelchair as a mobility device. The MDS indicated the resident displayed behavioral symptoms not directed at others everyday during the assessment period and the resident did not wander. B. Record review The behavior care plan, initiated on 12/1/21, documented Resident #38 was verbally aggressive with other residents in the facility. The care plan documented Resident #38 and another resident actively sought each other out and had a history of verbal arguments. Resident #38 and the other resident intentionally antagonized each other. The interventions included: redirecting Resident #38 when he becomes verbally aggressive, encouraging the resident to go to his room when he became verbally aggressive, serpearting Resident #38 from another resident if they are in an activity together and educating the resident on removing himself from these situations. -The care plan failed to identify the resident, Resident #38 had a history of verbal altercations with. IV. Resident #45 A. Resident status Resident #45, under the age of 65, was admitted on [DATE]. According to the July 2022 CPO, diagnoses included history of traumatic brain injury, schizophrenia, history of alcohol abuse, dementia with behavioral disturbances, anxiety and restlessness with agitation. The 5/22/22 MDS assessment revealed the resident had moderate cognitive impairment with a BIMS with a score of 11 out of 15. He required supervision with all activities of daily living (ADL). The MDS documented that the resident did not use an assistive device when ambulating. The MDS indicated the resident exhibited verbal behavioral symptoms such as threatening others, screaming at others and cursing at others one to three days during the assessment period. It indicated the resident exhibited behavioral symptoms not directed towards others such as hitting everyday during the assessment period. B. Record review The behavior care plan, initiated on 3/17/22, documented that the resident tended to gravitate towards another male resident. The two residents would antagonize each other intentionally. The interventions included: encouraging the residents to sit apart when attending activities together and separating the residents when they agitated one another. Another behavior care plan, initiated on 11/4/2020 and revised on 3/25/22, documented the resident had a diagnosis of a traumatic brain injury and schizophrenia which can cause behaviors such as: pacing the hallways, cursing, slamming doors, yelling out, verbal/physical aggression, requesting to call his family, and pushing other residents in wheelchairs. The interventions included: approaching the resident in a calm manner, offering reassurance, attempting to engage the resident in activities throughout the day, smiling when approaching the resident, not asking ' why ' questions, meeting needs as able, removing the resident from the room as necessary, staying with the resident until he is calm, offering to call his family, separating the resident from Resident #38 V. Staff interviews Certified nurse aide (CNA) #12 was interviewed on 7/21/22 at 11:14 a.m. The CNAsaid she was not aware that Resident #45 had physical or verbal outbursts towards other residents. She said she had not been notified that Resident #45 and Resident #38 needed to be separated at all times. LPN #1 was interviewed on 7/21/22 at 1:33 p.m. She said Resident #45 had a history of physical outbursts towards Resident #38. LPN #1 said Resident #38 and Resident #46 antagonize each other. LPN #1 said Resident #38 was easily redirected with snacks, water or television. The INHA was interviewed on 7/21/22 at 5:15 p.m. She said the incidents on 3/12/22 and 4/7/22 between Resident #38 and Resident #45 were physical abuse. She said an injury did not need to be sustained for physical abuse to have occurred. The INHA said all staff should be aware of the history between Resident #38 and Resident #45. She said she would begin education with the staff immediately.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop an acute/baseline care plan for one (#43) reviewed for bas...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop an acute/baseline care plan for one (#43) reviewed for baseline care plans out of 47 sample residents. Specifically, the facility failed to ensure resident involvement in the development, review and provide a copy to Resident #43 of the baseline care plan. Cross reference F553: the facility failed to invite and conduct care conferences. Findings include: I. Facility policy and procedure The Care Planning-Resident Participation policy and procedure, undated, was provided by the nursing home administrator (NHA) on 7/21/22 at 1:33 p.m. It revealed, in pertinent part, This facility supports the resident's right to be informed of, and participate in, his or her care planning and treatment (implementation of care). The facility will inform the resident, in a language he or she can understand, of his or her rights regarding planning and implementing care, including the right to be informed of his or her total health status. The facility will discuss the plan of care with the resident and/or representative at regularly scheduled care plan conferences, and allow them to see the care plan, initially, at routine intervals, and after significant changes. The facility will make an effort to schedule the conference at the best time of the day for the resident/resident's representative. The facility will obtain a signature from the resident and/or resident representative after discussion or viewing of the care plan. If the participation of the resident and/or resident representative is determined not practicable for the development of the resident's care plan, an explanation will be documented in the resident's medical record. II. Resident #43 status Resident #43, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included fusion of the spine, spinal stenosis and depression. The 7/5/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. He required supervision with all activities of daily living. A. Resident interview Resident #43 was interviewed on 7/18/22 at 5:01 p.m. He said he had not had a care conference since he was admitted to the facility. He said he did not have any involvement in developing his plan of care and it was not reviewed with him. He said he had not received a copy of his baseline care plan or comprehensive plan of care. B. Record review The 3/31/22 baseline care plan and summary documented the resident's level of care when he was admitted to the facility. On the care plan summary section, the documentation which indicated the resident received a copy of the baseline care plan and it had been reviewed with the resident was left blank for both the resident and resident's responsible party. -The facility was unable to provide documentation, during the survey process from 7/18/22 to 7/21/22, the resident had been involved in the development of the baseline or comprehensive plan of care or had been provided a copy. IV. Staff interviews The MDS coordinator was interviewed on 7/20/22 at 5:50 p.m. She said baseline care plans were initiated by the unit manager when a resident was admitted to the facility. She said the baseline care plan was developed within the first 48 hours of the resident's admission to the facility and was reviewed with the resident and/or responsible party during the 72 hour post admission care conference. She said the resident and/or responsible party should be involved in the development of the baseline care plan and should be provided a copy once it was developed. She said it should be signed by the resident and/or responsible party and uploaded into the resident's electronic medical record. The assistant director of nursing (ADON) was interviewed on 7/21/22 at 11:37 a.m. She said the director of nursing (DON) had recently been hired and had started that week at the facility. She said the admitting nurse was responsible for initiating the baseline care plan. She said the baseline care plan should be reviewed with the resident and/or responsible party during the 72 post admission care conference. She said the resident and the responsible party should be given a copy of the baseline care plan.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations and record review, the facility failed to ensure two (#48 and #59) of eight residents reviewed...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations and record review, the facility failed to ensure two (#48 and #59) of eight residents reviewed for activities of daily living of 47 sample residents were provided appropriate treatment and services to maintain or improve their abilities. Specifically, the facility failed to ensure Resident #48 and Resident #59 received regular bathing in accordance with their plan of care. Cross reference F677: the facility failed to ensure bathing was provided to dependent residents in accordance with their plan of care. Findings include: I. Facility policy and procedure The Resident Showers policy and procedure, undated, was provided by the nursing home administrator on 7/21/22 at 2:00 p.m. It revealed, in pertinent part, It is the practice of this facility to assist residents with bathing to maintain proper hygiene, stimulate circulation and help prevent skin issues as per current standards of practice. Residents will be provided showers as per request or as per facility schedule protocols and based upon resident safety. II. Resident #48 status Resident #48, age [AGE], was admitted on [DATE]. According to the July 2020 computerized physician orders (CPO), the diagnoses included unspecified dementia without behavioral disturbance, anxiety and major depressive disorder. The 6/1/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. She required limited assistance of one person with bed mobility and personal hygiene and extensive assistance of one person with transfers, dressing and toileting. It indicated the resident was totally dependent upon staff with bathing. A. Resident interview and observations Resident #48 was interviewed on 7/19/22 at 9:03 a.m. She said she did not get showers very often. She said with the heat in the facility, she sweated every day and she could smell herself. She said she felt gross. She said she was supposed to get a shower three times per week, but staff would often tell her they did not have time to provide her a shower. The resident's hair appeared wet at the root and the resident had perspiration on the forehead. The resident smelled of a strong body odor. B. Record review The activities of daily living (ADL), initiated on 3/10/2020, documented the resident had an ADL self-care deficit related to impaired balance, limited mobility, epilepsy and falls. The interventions included the resident preferred showers on Tuesday and Friday in the late afternoon, encouraging active participation in tasks and providing effective pain management prior to ADL activities. It indicated the resident required extensive assistance of one staff member with showering. The March 2022 ADL documentation revealed the resident was scheduled to receive a shower on Wednesday and Saturday evening. It indicated the resident received a shower on 3/12/22, 3/23/22, 3/26/22 and 3/30/22 and refused on 3/5/22 and 3/9/22. -The facility failed to provide a shower to the resident on three out of nine occasions. The April 2022 ADL documentation revealed the resident received a shower on 4/20/22 and refused on 4/9/22, 4/23/22 and 4/30/22. -The facility failed to provide a shower on five out of nine occasions. The May 2022 ADL documentation revealed the resident received a shower on 5/7/22, 5/18/22, 5/28/22 and refused on 5/4/22 and 5/14/22. -The facility failed to provide a shower on two out of eight occasions. The June 2022 ADL documentation revealed the resident received a shower on 6/1/22, 6/25/22, 6/29/22 and refused on 6/8/22 and 6/11/22. -The facility failed to provide a shower on four out of nine occasions. The July 2022 ADL documentation revealed the resident received a shower on 7/2/22. -The facility failed to provide a shower on three out of four occasions. II. Resident #59 status Resident #59, age [AGE], was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included malignant neoplasm of the lung and type two diabetes. The 6/10/22 MDS assessment revealed the resident had mild cognitive impairment with a brief interview for mental status score of 11 out of 15. He required extensive assistance of one person with transfers, dressing, toileting and personal hygiene. He required physical assistance with bathing. A. Resident interview Resident #59 was interviewed on 7/18/22 at 4:47 p.m. He said he did not receive a shower every week. He said he received a shower maybe once every two weeks. He said he was sweaty from the heat in the facility. B. Record review The ADL care plan, initiated on 4/7/22, documented the resident had an ADL self-care performance deficit related to weakness. The interventions included encouraging the resident to be an active participant in tasks, ensuring effective pain management prior to ADL activities, gathering and providing needed supplies and providing cueing with tasks as needed. The April 2022 ADL documentation revealed the resident was scheduled to receive a shower on Wednesday and Saturday. It indicated the resident received a shower on 4/27/22 and refused a shower on 4/9/22, 4/13/22, 4/20/22 and 4/23/22. -The facility failed to provide the resident a shower on four out of nine occasions. The May 2022 ADL documentation revealed the resident received a shower on 5/4/22 and refused a shower on 5/14/22 and 5/28/22. -The facility failed to provide the resident a shower on five out of eight occasions. The June 2022 ADL documentation revealed the resident received a shower on 6/11/22, 6/15/22, 6/18/22, 6/25/22 and 6/29/22. -The facility failed to provide a shower on four out of nine occasions. The July 2022 ADL documentation revealed the resident received a shower on 7/16/22 and refused on 7/9/22. -The facility failed to provide a shower on three out of five occasions. III. Staff interviews Certified nurse aide (CNA) #3 was interviewed on 7/21/22 at 10:40 a.m. She said showers were provided to residents based on the shower schedule. She said it was hard to give residents showers or baths because of how busy the CNAs were throughout the day. She said showers and baths were not being provided as they should. She said showers and baths were documented in the point of care (POC) electronic record for each resident. She said there were not enough CNAs scheduled to be able to provide showers to residents every day. She said the CNAs would attempt to give them a shower on another day, but that did not always happen. The assistant director of nursing (ADON) was interviewed on 7/21/22 at 3:10 p.m. She said the CNAs were responsible to provide showers to residents according to the shower schedule. She said the shower schedule was developed based on resident preferences. She said she was aware the facility staff were not giving showers according to the shower schedule. She said sometimes showers were missing on the day shift, however the night shift would try and catch it. She said she did not know if the showers were being completed. The NHA was interviewed on 7/21/22 at 4:15 p.m. She said she was aware based on the documentation that Residents #48 and #59 had not received showers according to their schedule.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#21 and #8) of five residents with limit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#21 and #8) of five residents with limited range of motion received appropriate treatment and services out of 47 sample residents. Specifically, the facility failed to: -Ensure Resident #21 received services to help prevent progression of a contracture to his left upper extremity; and, -Ensure Resident #8 received passive stretching to maintain range of motion in his contracted upper extremity. Findings include: I. Facility policy and procedure The Prevention of Decline in Range of Motion policy and procedure, undated, was provided by the interim nursing home administrator (INHA) on 7/21/22 at 1:33 p.m. it revealed, in pertinent part, Residents who enter the facility without limited range of motion will not experience a reduction in range of motion unless the resident's clinical condition demonstrated that a reduction in range of motion is unavoidable. Range of motion means the full movement potential of a joint. The facility in collaboration with the medical director, director of nurses and as appropriate, physical/occupational consultant shall establish and utilize a systematic approach for prevention of decline in range of motion, including the assessment, appropriate care planning and preventative care. Residents who exhibit limitations in range of motion, initially and thereafter, will be referred to the therapy department for a focused assessment of range of motion. Based on the comprehensive assessment, the facility will provide interventions, exercises and/or therapy to maintain or improve range of motion. II. Resident #21 A. Resident status Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain. The 4/20/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) with a score of 13 out of 15. He required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene. The MDS indicated the resident was not receiving restorative nursing services. It indicated the resident was receiving physical therapy and had a functional limited range of motion to his upper and lower body. B. Observations and resident interview Resident #21 was interviewed on 7/19/22 at 9:09 a.m. He said he had a stroke a couple years ago that affected his left side. The resident's left arm was resting on his chest. His fingers were slightly curled towards the palm of his hands. Resident #21 said his left arm and foot were contracted after his stroke. Resident #21 said restorative nursing worked with his foot and completed range of motion exercises several times a week. He said the restorative therapy was very helpful and alleviated minor pain to his foot. Resident #21 said he desired the facility to put him on a similar program, but for his arm. He said the facility had not offered any restorative care or therapy to his left upper extremity. C. Record review The activities of daily living (ADL) care plan, initiated on 2/14/19, documented Resident #21 had an ADL self-care performance deficit related to dementia, left sided weakness following a stroke, limited range of motion and history of a stroke. The inventions included: providing a boot to the resident's left foot that was contracted, placing a splint to the resident's left lower extremity prior to transfers, providing a transfer pole next to the resident's bed, placing the residents call light clipped to his shirt, encouraging active participate in tasks, ensuring effective pain management prior to ADL activities, gathering all supplies prior to completing care and providing cueing with tasks as needed. The care plan specified the resident needed one to two person extensive assistance with bed mobility and toileting. The resident needed extensive assistance of one person for dressing and transfers. The hemiplegia (stroke) care plan, initiated on 2/14/19, documented Resident #21 had a history of a stroke. The interventions included: discussing with the resident regarding his diagnosis, administering medications as ordered, obtaining lab work as ordered and providing pain management as needed. Another hemiplegia care plan, initiated on 2/14/29, documented Resident #21 had a history of a stroke that affected his left side. The interventions included: administering medications as ordered, observing the resident for signs or symptoms of depression and observing the resident for signs of dysphagia (difficulty swallowing). The 7/21/22 occupational therapy (OT) notes documented Resident #21 was evaluated by the occupational therapist. The note documented the resident had increased muscle tone in the left affected upper extremity, had a new flexion contracture of the hand and wrist, and reported pain to the left upper extremity. The occupational therapist recommended a splint to the left upper extremity and passive range of motion training to decrease the progression of the resident's contracture to his left upper extremity and prevent skin breakdown. The OT note documented the resident was at his baseline with all ADL tasks. -The OT completed an evaluation on 7/21/22, during the survey process. D. Staff interviews The director of rehabilitation (DOR) and physical therapist (PT) were interviewed on 7/21/22 at 10:53 a.m. The DOR said Resident #21 had not been evaluated by OT in over a year. The DOR said Resident #21 was on physical therapy caseload from 4/14/22 to 5/13/22. The PT said when he evaluated Resident #21 in April 2022 he noticed the resident's left arm was in a sling-like position and his fingers were flexed towards his palm. The PT said he did not evaluate the resident for contracture management. The DOR said nursing could report changes in contractures to the therapy department via a Hey Therapy tool. He said the staff utilized this tool to notify the therapy department of any changes to the residents. The DOR said he would have the OT evaluate the resident immediately for any changes to the resident's contracture to his left upper extremity (see OT progress note above). Licensed practical nurse (LPN) #1 was interviewed on 7/21/22 at 1:33 p.m. She said Resident #21 did not report pain to his left upper extremity. LPN #1 said when she assessed Resident #21 for pain, he reported pain to his back and legs. III. Resident #8 A. Resident status Resident #8, under 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included cerebral infarction (stroke), muscle weakness, difficulty walking, and falls. The 7/2/22 minimum data set (MDS) assessment indicated the resident was unable to complete the brief interview for mental status assessment. It indicated the resident had both short and long term memory problems and his cognitive skills for daily decision making were severely imparied. It indicated the resident required extensive assistance with bed mobility, transfers, dressing, toileting, and personal hygiene. The resident required supervision for locomotion on and off the unit and eating. It indicated the resident had functional limitations in range of motion on one side for both upper and lower extremities. It indicated the resident used a wheelchair for mobility. It indicated the resident had not had restorative therapy for active or passive range of motion or split use over the past seven days. B. Observations Resident #8 was observed from 7/18/22-7/21/22. He was observed in his wheelchair. His right arm appeared contracted and no splints or braces were observed. His right foot appeared contracted and no splints or braces were observed and he did not wear shoes. He used just his left foot to propel his chair throughout the facility. C. Record review The activities of daily living (ADL) care plan, revised 10/1/21, indicated Resident #8 had an ADL self-care performance deficit. An intervention on this care plan included passive stretching to right upper extremity for 15 minutes daily. The July 2022 CPO revealed the following: Nurse to ensure passive stretching is completed to patient's right upper extremity by resident care specialist every shift, ordered 9/29/21. The treatment administration record for July 2022 indicated this order was completed daily from 7/1/22-7/20/22. -Based off interviews with facility staff (see below), there was no indication of who was completing this daily. D. Staff interviews CNA #7 was interviewed on 7/20/22 at 2:45 p.m. He said he would do stretching with Resident #8 once in a while. He said he thought a physical or occupational therapist came to work with him. CNA #8 was interviewed on 7/20/22 at 3:14 p.m. She said Resident #8 had contractures and would not allow splints. She said she thought a physical or occupational therapist came to do exercises with him. The director of rehabilitation (DOR) was interviewed on 7/20/22 at 4:27 p.m. He said Resident #8 was not currently on caseload for physical or occupational therapy. He said Resident #8 did not have a restorative plan. The DOR was interviewed again on 7/20/22 at 5:08 p.m. He said occupational therapy had tried splints with the resident but was unsuccessful as the resident would not tolerate it. He said there was a general nursing order for passive range of motion to his right upper extremity. CNA #9 was interviewed on 7/21/22 at 9:07 a.m. She said when she would assist Resident #8 to the shower she would try to help stretch his arm. She said there was no formal program for this, she just did it because he liked it. She said sometimes she would be too busy to complete it. She said she tried to stretch his foot as well. The unit manager (UM) was interviewed on 7/21/22 at 9:35 a.m. She said Resident #8 had a contracture. She said there were orders for passive stretching to his right upper extremity. She said the CNAs should complete this and then the nurse would sign off that it was complete. She said she did not know if the resident had a contracture to lower extremity. The assistant director of nursing (ADON) was interviewed on 7/21/22 at 12:47 p.m. She said if a resident had contractures, she would refer them to the therapy department and get evaluated by physical or occupational therapy. She said after therapy, the resident would be placed on a restorative program. She said she would expect a contracture management program for any resident with a contracture. She said Resident #8 had contractures on both right upper and lower extremities. She said there was a nursing order for CNAs to complete passive stretching to the upper extremity but no program for the lower extremity. She said once the CNAs completed this passive stretching they would check it off on their task list. She said there was no current task for stretching under the CNA task list so it was unclear who completed it.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff interviews, the facility failed to ensure residents with a feeding tube received ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff interviews, the facility failed to ensure residents with a feeding tube received appropriate treatment and services to prevent complications for one (#130) of one reviewed out of 47 sample residents. Specifically, the facility failed to ensure Resident #130 received his tube feeding as ordered by the physician. Findings include: I. Facility policy and procedure The Appropriate Use of Feeding Tubes policy and procedure, undated, was provided by the interim nursing home administrator (INHA) on 7/21/22 at 1:33 p.m. it revealed, in pertinent part, It is a policy of this facility to ensure that a resident maintains acceptable parameters of nutritional hydration status. Feeding tubes will be used only as necessary to address malnutrition and dehydration, or when the resident's clinical condition deems this intervention medically necessary. II. Resident status Resident #130, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included fecal impaction, gastrostomy status (feeding tube), dysphagia (difficulty swallowing), cognitive communication deficit, hyponatremia (low sodium) and severe protein-calorie malnutrition. The 4/27/22 minimum data set (MDS) assessment revealed the resident had moderate cognitive impairment with a brief interview for mental (BIMS) status score of 11 out of 15. He required extensive assistance of one person for bed mobility, transfers, dressing, eating, personal hygiene and total dependence of one person for toileting. The MDS indicated the resident was 113 pounds (lbs) and was 69 inches (five foot nine inches). Also, the resident received greater than 50% of his nutrition and hydration via a feeding tube and had a diagnosis of malnutrition. III. Observations and resident interview On 7/20/22 at 2:39 p.m. the resident was lying in bed. A bag was hanging on the tube feeding pump and contained approximately 750 milliliters (ml), see interview below. Resident #130 was interviewed on 7/21/22 at 10:05 a.m. He said he was unsure why the remainder of his feeding (300ml) was not administered. He said he was worried he did not receive all of his nutrition, which could inhibit him from his goal of gaining weight. Resident #130 said he had requested the nurse on duty to pause the feeding, so he could participate in the supervised smoke break. He said he wanted the feeding restarted when he returned. He said the nurse had turned off the feeding and told him he was done with his feedings for the day. IV. Record review A. Comprehensive care plan-nutritional care plan focus The hydration care plan, initiated on 7/18/22, documented the resident had a potential fluid deficit related to tube feedings. The interventions included: administering medications as ordered, educating the resident and family on the importance of fluid intake, notifying the physician of diarrhea, nausea and vomiting or increased urine output, observing vital signs, observing signs or symptoms of dehydration and obtaining labs as ordered. The tube feeding care plan, initiated on 7/18/22, documented the resident required a percutaneous endoscopic gastrostomy (PEG) tube related to malnutrition. The interventions included: providing total assistance with the tube feeding and water flushes, checking for placement and gastric contents/residual volume per facility protocol, discussing with the resident and family regarding any concerts with the feeding tube, elevating the residents head 30-45 degrees during feedings and one hour after feedings to prevent aspiration, observing for signs or symptoms of aspiration, shortness of breath, or tube malfunctions, obtaining labs as ordered and the registered dietitian (RD) to monitor as needed. The nutritional risk care plan, initiated on 4/25/22 and revised on 5/25/22, documented the resident was at nutritional risk related to need for enteral (tube feedings) feedings as a main source of nutrition, need for a mechanically altered diet and a prior medical history of chronic obstructive pulmonary disease (difficulty breathing), hypertension (high blood pressure), heart disease, atrial fibrillation (abnormal beatings of the heart), peptic ulcer, severe protein-calorie malnutrition and chronic gastritis (inflammation of the stomach). The interventions included: discussing with the resident regarding weight gain, providing enteral feedings as ordered, monitoring for signs or symptoms of dysphagia (swallowing difficulties), monitoring for signs and symptoms of malnutrition, obtaining labs as ordered, therapy to screen as needed for adaptive equipment at meals, providing the diet as ordered and for the (RD) to evaluate as needed. B. Tube feeding orders The July 2022 CPO documented the following physician order: -Two times a day as the resident's main source of nutrition via J-tube (junostomy, enters the jejunum middle portion of the intestine), starting at 6:00 a.m. and ending at 9:00 a.m. or until TV (total volume), infused. Twocal HN (high calorie tube feeding formula) at 75 ml per hour for 15 hours. This provides 2000 calories, 83.5 grams protein and 700 ml water per day. -Ordered on 7/19/2022 and discontinued on 7/21/22 (see interview below for change in physician order). -One time per day for main source of nutrition via J-tube, starting at 6:00 p.m. and run until total volume is infused (1000 ml in 24 hours). The resident may pause and resume enteral feeds at request until total volume infused-ordered 7/21/22. C. Nutritional assessments and progress notes The 6/27/22 nutrition progress note documented the RD discussed Resident #130's care with the physician assistant (PA). The resident did not want to enroll in hospice service and the PA requested the tube feeding to be changed to promote weight gain per the residents preference. The RD recommended changing the formula to TwoCal HN (tube feeding formula) to provide additional calories to promote weight gain. The new order read: to provide TwoCal HN at 70 ml per hour for 15 hours or until the total volume of 1000 ml was completed. This order provided 2000 calories, 83.5 grams of protein and 700 ml of water. The resident was to continue receiving water flushes of 100 ml every six hours for a total of 400 ml. The new formula provided 107-125% of the resident estimated nutrition needs to promote weight gain to his goal of a body mass index (BMI, a measure of body fat based on height and weight) of 23-27. His current BMI was 17.1, indicating underweight. The 7/17/22 change in condition note documented the resident was being evaluated for constipation or impaction (hard stool stuck in the bowels). The physician recommended for the resident to be sent to the hospital for further evaluation. The 7/18/22 nutrition note documented the resident returned from the emergency department with a diagnosis of constipation and dehydration. The RD recommended increasing the water flushes to 100 ml every four hours and to monitor labs for changes in hydration status. The RD discussed the recommendation of fluid increase with the PA. The 7/18/22 nursing note documented the nurse was administering pain medications and the resident's j-tube had a strong odor of bowel movement. The nurse practitioner ordered the resident to be sent to the emergency room for further evaluation. The 7/18/22 nursing note documented the nurse contacted the physician to clarify the tube feeding order. The physician ordered the tube feeding to be held until the morning on 7/19/22. The 7/19/22 nursing progress note documented at 9:40 a.m., Resident #130 had altered lab values. The PA was notified of the altered lab values and stated she would evaluate the resident when she visited the facility later that day. The 7/19/22 nursing progress note documented at 4:22 p.m., Resident #130 was lying in bed. The facility was awaiting results of the ordered KUB (x-ray of the abdomen). The PA said the tube feeding was to be resumed that evening. The 7/19/22 nursing progress note documented at 6:43 p.m., the NP was notified of the x-ray results of Resident #130's abdomen. There were no new orders obtained. The 7/20/22 nursing progress note documented at 8:37 a.m., the night nurse reported to the day nurse that the resident was attempting to pull out the feeding, so she stopped the feeding. The 7/21/22 nutrition progress note documented at 11:52 p.m. the RD discussed the resident with the interdisciplinary team (IDT) and clarified the tube feeding order. The order was: Twocal HN at a rate of 70 ml per hour, start time of 6:00 p.m. and will run for 24 hours or until the 1000 ml volume was infused. The resident was able to request the tube feeding to be paused as desired. The 7/21/22 nutrition progress note documented at 11:57 a.m., the tube feeding order was clarified. The order should read to begin the tube feeding at 6:00 p.m. every evening. The resident was able to request the tube feeding to be paused for smoking breaks and be reconnected until the total volume of 1000 ml was infused. The progress note documented the resident was to offer an additional 70 ml of formula today (see interview and observations). C. Resident weights A review of the resident's medical record revealed the resident's weights were stable with minor fluctuations since admission on [DATE]. V. Staff interviews Registered nurse (RN) #2 was interviewed on 7/20/22 at 5:54 p.m. She said Resident #130 received tube feeding starting at 6:00 p.m. and ran continuously overnight at a rate of 70 ml per hour for 15 hours or until the formula was infused. RN #2 said her shift started at 2:00 p.m. on 7/20/22. She said the resident still had approximately 750 ml of the previous nights formula hanging in his room. She said the day shift did not report to her why the feeding was not provided. She said she disposed of the formula and the resident did not receive it. Licensed practical nurse (LPN) #3 was interviewed on 7/21/22 at 10:07 a.m. She said she had stopped Resident #120's tube feeding around 8:00 a.m. She said the resident requested to smoke, so she turned off the feeding and did not reconnect the tubing when the resident returned. LPN #3 said she was able to stop the tube feeding an hour early and it would not be detrimental to the residents' care. LPN #3 said the order read to administer the formula at a rate of 70 ml per hour starting at 6:00 p.m. and ending at 9:00 a.m. or until the total volume of formula had been administered. She said the physician's order said to start the resident's feedings at 6:00 p.m. LPN #3 said the resident was not going to receive the 300 ml of formula or 900 ml of water that remained in the resident's room, since the physician's order read to start the feeding at 6:00 p.m. The INHA was interviewed on 7/21/22 at 10:12 a.m. She said the resident should have received the total volume of formula. She said she would speak with LPN #3 regarding the tube feeding orders. The RD was interviewed on 7/21/22 at 10:29 a.m. She said Resident #130 admitted to the facility with a j-tube. The RD said she had recently collaborated with the PA to change the resident's formula to a higher calorie formula to promote weight gain. She said the resident had minor weight fluctuations since he was admitted to the facility in April 2022, but had not had any significant weight changes. The RD said the resident had recently been sent to the hospital for constipation. She said she increased the resident's water flushes upon return to the facility to prevent further constipation. The RD said the PA had ordered the feedings to be held the night of 7/18/22 into the morning of 7/19/22. The RD said she would expect the nurse to hold the tube feeding if the resident was complaining of constipation or requested the feeding to be stopped, but was unsure why it was held due to the resident playing with the tubing. The RD said if the resident did not receive the total volume of formula, it could prevent him from gaining weight or could potentially lead to weight loss. Regional clinical resource (RCR) #1 was interviewed on 7/21/22 at 11:34 a.m. He said the resident original tube feeding order was extremely confusing. He said the resident should have received 1000 ml of the formula, despite requesting to go smoking. RCR #1 said he clarified the order to include that the resident was able to request the tube feeding to be paused to smoke, but to reconnect the feeding tube when the resident returned to receive 100% of his formula.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to ensure one out of three nurses were able to demonstrate skills and techniques necessary to care for residents' needs for one out of five n...

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Based on record review and interviews, the facility failed to ensure one out of three nurses were able to demonstrate skills and techniques necessary to care for residents' needs for one out of five nursing staff reviewed. Specifically, the facility failed to ensure competencies were completed annually for licensed practical nurse (LPN) #3. Findings include: I. Record review LPN #3's personnel record documented LPN #3 was hired by the corporation of the facility in 2013. -A review of LPN #3 personnel record failed to have documentation that indicated LPN #3 had not completed an annual competency for 2021 or 2022, per the federal requirement. II. Staff interviews The interim nursing home administrator (INHA) was interviewed on 7/21/22 at 5:15 p.m. She said competencies for nursing staff should be conducted annually. She confirmed LPN #3's personnel record did not include documentation to indicate she had completed an annual competency for 2021 or yet in 2022. III. Additional information On 7/25/22 at 3:48 p.m., the INHA sent an email with a statement that said LPN #3 was hired in 2013 by the corporation and completed an annual competency, however, the facility failed to provide documentation of the competency being completed upon request during and after the survey process with an exit date of 7/21/22.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain an infection control and prevention program designed...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews, the facility failed to maintain an infection control and prevention program designed to provide a sanitary environment to help prevent the development and transmission of communicable diseases and infections in one out of three units. Specifically, the facility failed to: -Conduct proper hand hygiene when administering tube feed; -Administer medications in a sanitary manner; and, -Make sure oxygen tubing was clean prior to application. Findings include: I. Failure to conduct proper hand hygiene when administering a tube feed A. Professional reference According to the Centers for Disease and Prevention (CDC) Hand Hygiene in Healthcare Settings, last updated 1/31/2020, retrieved from https://www.cdc.gov/handhygiene/providers/index.html on 7/25/22, it included the following recommendations: Multiple opportunities for hand hygiene may occur during a single care episode. Following are the clinical indications for hand hygiene: Use an alcohol-based hand sanitizer immediately before touching a patient, before performing an aseptic task (e.g., placing an indwelling device) or handling invasive medical devices, before moving from work on a soiled body site to a clean body site on the same patient, after touching a patient or the patient's immediate environment, after contact with blood, body fluids or contaminated surfaces, and immediately after glove removal. Wash with soap and water when hands are visibly soiled, after caring for a person with known or suspected infectious diarrhea, and after known or suspected exposure to spores. When using alcohol-based hand sanitizer, put the product on hands and rub hands together. Cover all surfaces until hands feel dry. This should take around 20 seconds. When cleaning hands with soap and water, wet hands first with water, apply the amount of product recommended by the manufacturer to your hands, and rub together vigorously for at least 15 seconds, covering all surfaces of the hands and fingers. Rinse your hands with water and use disposable towels to dry. Use a towel to turn off the faucet. Avoid using hot water, to prevent drying of skin. Other entities have recommended that cleaning your hands with soap and water should take around 20 seconds. Either time is acceptable. The focus should be on cleaning your hands at the right times. B. Observations During a continuous observation on 7/20/22 beginning at 5:54 p.m. and ended at 6:07 p.m. the following was observed: -Registered nurse (RN) #2 gathered the necessary supplies to set up Resident #130's tube feeding. She sat the formula, tubing, gloves, water, and bags on the resident's bedside table. -RN #2 touched her mask and then placed gloves on her hands without conducting hand hygiene. -RN #2 checked the resident's bowel sounds. -RN #2 sanitized the tip of the feeding tube. -RN #2 then touched her mask and removed her gloves via the fingertips and placed the gloves on the bedside table. She went to the medication cart and reached into her pocket to get scissors. She returned to the bedside and donned the same pair of gloves she was previously wearing without performing hand hygiene. -RN #2 then put 150 milliliters (ml) of water in a syringe and flushed the resident's feeding tube with water to check for patency. -RN #2 then removed her gloves and went to the hallway to get a pitcher of water. She donned new gloves without performing hand hygiene. -RN #2 began filling a bag used for tube feeding and hydration with 1000 ml of tube feeding formula and sealed the bag. She filled and sealed another bag with 1000 ml of water. -RN #2 took off her gloves and put new gloves on new ones without performing hand hygiene. She said she needed to change her gloves, because she had touched a lot of things. She did not perform hand hygiene when changing her gloves. -RN #2 then hung the bag of formula and the bag of water on the tube feeding pump. She connected the tubing. -RN #2 then sanitized the tip of the resident's feeding tube again and connected the tube to the feeding tube machine. -RN #2 gathered her trash and exited the room. She put new gloves on and did not perform hand hygiene. C. Staff interviews The assistant director of nursing (ADON) was interviewed on 7/21/22 at 3:07 p.m. The ADON said hand hygiene should be conducted before donning gloves and after doffing gloves. She said nursing staff should utilize hand washing sinks or alcohol based hand rubs to perform hand hygiene. The ADON said staff should never reuse gloves. She said RN #2 should have disposed of her gloves, performed hand hygiene, gathered the item she forgot from the medication cart, performed hand hygiene and donned new gloves. II. Failures in medication administration and ensure resident oxygen tubing was clean A. Observations Licensed practical nurse (LPN) #3 was observed during medication administration on 7/21/22 at 8:15 a.m. She intended to put medication into a cup from the blister package, but the medication fell on the medication cart. She used a blister card edge and scooped the medication back into the cup and administered medication to the resident. -LPN #3 should have discarded the contaminated medication, see interview with the director of nursing (DON) below. At 8:21 a.m. LPN #3 entered resident room [ROOM NUMBER], she picked up oxygen tubing off the floor and applied it to the resident's face. -LPN #3 should have replaced the oxygen tubing with a new one, see interview with DON below. B. Staff interview The DON was interviewed on 7/21/22 at 4:10 p.m. She said nurses were expected to clean techniques during medication administration. She said the medication that fell on the cart should have been disposed of and a new clean medication administered to the resident. Regarding oxygen tubing, she said the oxygen tubing that touched the floor should be replaced as it was no longer clean.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0553 (Tag F0553)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents had a right to participate in the development and...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure residents had a right to participate in the development and implementation of their person-centered plan of care for seven (#43, #11, #48, #16, #59, #21 and #30) of eight out of 47 sample residents. Specifically, the facility failed to invite and conduct regular care conferences to review the resident's plan of care with Resident #43, #11, #48, #16, #59, #21 and #30. Findings include: I. Facility policy and procedure The Care Planning-Resident Participation policy and procedure, undated, was provided by the nursing home administrator (NHA) on 7/21/22 at 1:33 p.m. It revealed, in pertinent part, This facility supports the resident's right to be informed of, and participate in, his or her care planning and treatment (implementation of care). The facility will inform the resident, in a language he or she can understand, of his or her rights regarding planning and implementing care, including the right to be informed of his or her total health status. The facility will discuss the plan of care with the resident and/or representative at regularly scheduled care plan conferences, and allow them to see the care plan, initially, at routine intervals, and after significant changes. The facility will make an effort to schedule the conference at the best time of the day for the resident/resident's representative. The facility will obtain a signature from the resident and/or resident representative after discussion or viewing of the care plan. If the participation of the resident and/or resident representative is determined not practicable for the development of the resident's care plan, an explanation will be documented in the resident's medical record. II. Failure to ensure the plan of care was reviewed with the resident and/or responsible party regularly A. Resident #43 status Resident #43, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included fusion of the spine, spinal stenosis and depression. The 7/5/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. He required supervision with all activities of daily living. 1. Resident interview Resident #43 was interviewed on 7/18/22 at 5:01 p.m. He said he did not know what a care conference was and had not had a care conference since he was admitted to the facility. He said he did not have any involvement in developing his plan of care and it was not reviewed with him. 2. Record review -A review of the resident's medical record on 7/19/22 at 12:51 p.m. did not document in the progress notes that a care conference has occurred with the resident since his admission to the facility on 3/30/22. B. Resident #11 status Resident #11, younger than 65, was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included heart failure, failure to thrive and depression. The 4/7/22 MDS assessment revealed the resident had mild cognitive impairment with a brief interview for mental status score of 11 out of 15. She required extensive assistance of one person with bed mobility, toileting, dressing and personal hygiene and extensive assistance of two people with transfers. 1. Resident interview Resident #11 was interviewed on 7/18/22 at 12:27 p.m. She said she did not know the facility held meetings to review their plan of care. She said she had not had a care conference since she was admitted to the facility. 2. Record review The 3/18/22 72 hour care conference documented the social worker and a nurse were in attendance to review the resident's plan of care. -It did not indicate the resident and/or responsible party was in attendance or was invited to the care conference. -A review of the resident's medical record on 7/19/22 at 2:00 p.m. did not reveal documentation any additional care conferences had been conducted or the resident and/or responsible party had been invited since the resident's admission to the facility on 3/16/22. C. Resident #48 status Resident #48, age [AGE], was admitted on [DATE]. According to the July 2020 CPO, the diagnoses included unspecified dementia without behavioral disturbance, anxiety and major depressive disorder. The 6/1/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. She required limited assistance of one person with bed mobility and personal hygiene and extensive assistance of one person with transfers, dressing and toileting. 1. Resident interview Resident #48 was interviewed on 7/19/22 at 9:12 a.m. She said she had not been to a meeting to review her plan of care. She said every few months a staff member would come into her room and ask her the same questions over and over again, but had never had a meeting with the different departments at the facility. 2. Record review A review of the resident's medical record on 7/19/22 at 10:30 a.m. did not reveal documentation that the resident and/or responsible party was invited or regular care conferences had been conducted to review the resident's plan of care. -The facility was unable to provide documentation of regular care conferences during the survey process from 7/18/22 to 7/21/22. D. Resident #16 status Resident #16, younger than 65, was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included pain, type two diabetes and stage three chronic kidney disease. The 4/19/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. She required extensive assistance of two people with bed mobility and extensive assistance of two people with dressing, toileting and personal hygiene. He required total dependence with transfers. 1. Resident interview Resident #16 was interviewed on 7/18/22 at 12:27 p.m. She said she had a care conference when she was first admitted to the facility in January 2022, however had not had a meeting since. She said the facility had not reviewed her plan of care with her since that initial meeting. 2. Record review The 1/31/22 care conference progress note documented the resident, the social services director (SSD), nursing and therapy attended a care conference to review the resident's plan of care. It indicated the resident's discharge plan was to return home. -A review of the resident's medical record on 7/19/22 at 5:10 p.m. did not reveal documentation that the resident had been invited or participated in a care conference since her initial 72 hour post admission care conference. -The facility was unable to provide documentation that regular care conferences had been conducted during the survey process from 7/18/22 to 7/21/22. E. Resident #59 status Resident #59, age [AGE], was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included malignant neoplasm of the lung and type two diabetes. The 6/10/22 MDS assessment revealed the resident had mild cognitive impairment with a brief interview for mental status score of 11 out of 15. He required extensive assistance of one person with transfers, dressing, toileting and personal hygiene. 1. Resident interview Resident #59 was interviewed on 7/18/22 at 4:57 p.m. He said he did not know what a care conference was and had not had a meeting to discuss his plan of care since he was admitted to the facility. 2. Record review -A review of the resident's medical record on 7/18/22 at 5:45 p.m. did not reveal documentation the resident had been invited to, participated or the facility had conducted a care conference since the resident's admission to the facility in February 2022. -During the survey process from 7/18/22 to 7/21/22, the facility was unable to provide documentation the resident had been invited to or provided a care conference since the resident's admission to the facility. F. Resident #21 status Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 computerized physician's orders (CPO), diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain. The 4/20/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 13 out of 15. The resident required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene. 1. Resident interview The resident was interviewed on 7/18/22 at 5:08 p.m. The resident said he had not been invited to a care conference to discuss his goals of care in a long time. He said he would like to discuss his care with the facility. 2. Record review -A review of the resident's medical record revealed the facility had not conducted a care conference since 8/10/21. G. Resident #30 status Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included depression, diabetes mellitus type two, bipolar disorder and chronic pain syndrome. The 5/4/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. The resident required supervision with all activities of daily living (ADL). 1. Resident interview The resident was interviewed on 7/18/22 at 2:29 p.m The resident said that she had not been invited to a care conference meeting. She said she wanted to be involved in her plan of care to help determine her goals. 2. Record review -A review of the resident's medical record revealed the facility conducted a care conference upon admission on [DATE], but failed to conduct quarterly care conferences. III. Staff interviews The social services assistant (SSA) and the regional social work consultant (RSWC) were interviewed on 7/20/22 at 5:15 p.m. The SSA said care conferences should be held every quarter and went along with the MDS assessment schedule. She said each resident and responsible party should be invited to the care conference. She said the care conferences were documented with the resident and resident representative signature. She said there had been turnover in the social services department and the social services director was responsible for inviting the residents and responsible party to care conferences. She said they had been inviting residents by word of mouth, however in January, the former social services director was supposed to implement written invitations. The RSWC said the facility had identified the facility was not conducting or inviting residents to care conferences regularly. She said they put a performance improvement plan (PIP) in place that was supposed to be completed by 5/31/22. She said she was unaware the social services department had not made progress or completed the PIP as was documented.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to provide a comfortable and homelike environment for the residents on...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to provide a comfortable and homelike environment for the residents on eight out of eight hallways. Specifically, the facility failed to ensure temperatures in the hallways and in resident rooms were in the safe range of 71 degrees F (Fahrenheit) and 81 degrees F. Findings include: I. Facility observations A tour was conducted with the environmental services director (ESD) on 7/18/22 at 2:07 p.m. The following was observed throughout the facility: -The lobby of the facility registered at 82.6 degrees F. -The main dining room registered at 81.9 degrees F. A. The [NAME] unit -The hallway near room [ROOM NUMBER] registered 83.0 degrees F. -room [ROOM NUMBER] registered at 83.1 degrees F. -The hallway near room [ROOM NUMBER] registered at 81.2 degrees F. -room [ROOM NUMBER] registered at 81.9 degrees F. -The hallway near room [ROOM NUMBER] registered at 81.4 degrees F. -room [ROOM NUMBER] registered at 82.9 degrees F. -The hallway near room [ROOM NUMBER] registered 83.5 degrees F. -room [ROOM NUMBER] was 83.9 degrees F. B. The East unit -The hallway near room [ROOM NUMBER] registered at 84.5 degrees F. -room [ROOM NUMBER] registered at 87.6 degrees F. -The hallway near room [ROOM NUMBER] registered at 85.3 degrees F. -room [ROOM NUMBER] registered at 82.2 degrees F. II. Resident interviews Resident #43 and Resident #33 were interviewed on 7/18/22 at 5:03 p.m. Resident #43 said the heat in the facility and especially the rooms was hard to deal with. Resident #33 said he only wore briefs during the day and night because it was too hot to wear clothing. Resident #57 was interviewed on 7/18/22 at 11:10 a.m. She said it was very hot in her room and the fans just pushed around the hot air. Resident #48 was interviewed on 7/19/22 at 9:13 a.m. She said it was hot and uncomfortable in her room. She said she felt like the residents did not matter to the facility management because the nurses got swamp coolers to cool down, but they were only given fans to move around the hot air. She said her and her roommate used to have a black standing fan, however the facility staff came into her room and removed it, saying the nurses needed another fan. She said her and her roommate only had a box fan on the ground for their room. She said she was constantly sweaty throughout the day and night. Resident #27 was interviewed on 7/19/22 at 12:16 p.m. She said it was constantly hot in the facility. She said the facility did not have air conditioning and did not use anything but fans for resident rooms. She said the heat was unbearable at times. She said she wore a hospital gown because that was the only thing that was bearable. Resident #64 was interviewed on 7/18/22 at 12:33 p.m. He said he was very hot in his room. He said the facility did not have air conditioning. He said he had a fan for his room but it just moved the hot air around. Resident #32 was interviewed on 7/18/22 at 2:03 p.m. He said it was hot in the facility and in his room. He said he had not been provided a fan from the facility for his room. Resident #42 was interviewed on 7/18/22 at 12:58 p.m. He said it was hot in his room and throughout the facility. He said he had to keep his door open because it was too hot to keep it closed. He said the landscapers came really early in the morning to [NAME] the lawn, so keeping his window open at night and in the early morning to get the cool air was difficult because then he was woken up. III. Staff interviews The ESD was interviewed on 7/18/22 at 2:07 p.m. He said the facility did not have central air conditioning. He said the facility had swamp coolers on the roof that pushed cool air through the venting system in the main hallways. He said the resident rooms did not have vents. He said each resident room had a fan to circulate the air. He said the safe range of temperatures throughout the facility should be between 72 to 82 degrees F. He said he was unaware the safe temperature range was 71 degrees F to 81 degrees F. He said he did temperature rounds weekly and was aware the facility was warm. He confirmed eight out of eight hallways were above the safe temperature of 81 degrees F. He confirmed all resident rooms that were tested were above the safe temperature range. He said the facility had two coolers that were kept in the hallways in an attempt to keep the hallways cool. He confirmed the coolers were not in place throughout the facility during the time of the environmental tour. He said was not sure what else to do to keep the facility cool and within the safe range. The NHA was interviewed on 7/18/22 at 3:30 p.m. She said she was aware the facility was warm, but was not aware the temperature was outside the safe range. She said she instructed the ESD to place the coolers in the hallways along with additional fans to move the cooler air down the hallways and encourage residents to keep their doors open to allow the cool air to enter their rooms.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #21 A. Resident status Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the J...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #21 A. Resident status Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 computerized physician's orders (CPO), diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain. The 4/20/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) with a score of 13 out of 15. The residents required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene. It indicated the resident did not refuse care. B. Observations and resident interview On 7/18/22 at 11:02 a.m. Resident #21 was lying in his bed. His fingernails were extended past the tip of his finger and curved around the fingertips on both of his hands. There was black build-up underneath five of his fingernails. Resident #21 said he had requested an unidentified certified nurse aide (CNA) to trim his fingernails the last time he received a shower. He said the CNA told him she was not good at cutting fingernails and refused to cut them. He said he did not like his fingernails long. On 7/21/22 at 2:40 p.m. Resident #21 was lying in his bed. He said staff had not cut his fingernails yet. His fingernails remained long and curved around the tip of his finger. Five of his fingernails remained with black build-up underneath them. C. Record review The activities of daily living (ADL) care plan, revised on 2/14/19, documented the resident had an ADL self-care performance deficit related to dementia, left sided weakness, limited range of motion, pain and history of a stroke. The interventions included, in pertinent part: encouraging active participation in tasks, gathering and providing needed supplies and ensuring effective pain management prior to ADL activities. -The care plan failed to include interventions including nail care. D. Staff interviews Licensed practical nurse (LPN) #1 was interviewed on 7/21/22 at 3:58 p.m. She said certified nurse aides (CNA) were responsible for cutting the resident's nails on their assigned shower day. She said any nursing staff member was able to cut nails as needed. She said Resident #21's nails should have been trimmed before they began to curve around the tip of his finger. The assistant director of nursing (ADON) was interviewed on 7/21/22 at 3:07 p.m. She said the CNAs were responsible for cutting the resident's fingernails, unless they were diabetic. She said all residents should have their nails groomed to their preference and should not have black build-up underneath the nails. She said when Resident #21 requested to have his nails trimmed on his shower day, the unidentified CNA should have trimmed his nails. III. Resident #18 A. Resident status Resident #18, age [AGE], was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO) diagnoses included morbid obesity, muscle weakness, and abnormalities of gait and mobility. The 4/27/22 minimum data set (MDS) assessment indicated the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. It indicated the resident required extensive, two plus person assistance for activities of daily living. It indicated the resident had skin tears but no other skin issues. B. Resident interview Resident #18 was interviewed on 7/18/22 at 11:14 a.m. The resident was in his room in bed at the time of the interview. He said he felt like the facility had low staffing and the result of that was he could not move from his bed to his power chair or get his brief changed in a timely manner. He said when he pushed his call light, a staff member might come in and say they needed to go get another staff member for assistance with a transfer or to change him and then never come back. He said there were times where he had to wait for his brief to be changed for three hours. He said his roommate, who had difficulty talking, would go into the hallway and yell for help. He said he was recently seen by the wound/skin doctor because he was having increased skin issues from sitting in a wet brief. He said he has had skin breakdown on his buttocks and he could feel that it was irritated. He said on a previous day he had taken a laxative and had a bowel movement around 7:00 a.m. He said his brief was not changed until 10:00 a.m. He said he had spoken with the previous nursing home administrator and a plan was created so that he could be transferred to his power chair on a regular schedule but that the plan was never put into place. He said he was told this was because of low staff. He said he used the hoyer (mechanical lift) for transfers and a specific sling was ordered for him but it ripped a few weeks ago. He said there was no sling to use should he want to transfer using the hoyer. He said there was nothing to use to get him into his power chair and it drove him crazy. C. Observations Resident #18 was observed in his bed throughout the survey from 7/18/22 to 7/21/22. His power wheelchair was observed in his room with pillows and blankets piled onto it. D. Record review The skin care plan, revised 6/27/22, indicated the resident had an impairment to skin integrity. Interventions included weekly wound physician visits. The care plan did not include information regarding a skin issue on his buttocks. -There was no care plan related to activities of daily living, transfers, bowel and bladder, or incontinence care. A weekly skin assessment was completed on 7/15/22. The note indicated a new skin condition on peri area that was acquired at the facility with an onset date of 7/15/22. The skin condition was described as a small peri-anal tear. Treatment included zinc and barrier cream. The wound physician completed a visit with the resident on 7/15/22. Notes from the visit indicated the resident had incontinence related dermatitis (skin irritation) described as a small peri-anal tear. Treatment included zinc and barrier cream. The July 2022 CPO revealed the following: -Apply barrier cream to peri area every incontinent episode and as needed every shift, ordered 4/21/22; -monitor skin tear to right buttock for signs and symptoms of infection, notify physician of any changes, ordered 7/12/22; and, -wound care to right buttock, cleanse with washcloth, pat dry, apply xeroform, and cover every shift, ordered 7/12/22. A physician provider note was completed on 7/7/22. It indicated the resident requested to be seen to discuss getting strong enough to walk. The note indicated the resident was supposed to be getting into his wheelchair once a week. The note indicated due to the resident's weight he required multiple staff and hoyer to complete a transfer. E. Staff interviews Certified nurse aide (CNA) #7 was interviewed on 7/20/22 at 2:45 p.m. He said Resident #18 required at least two people to assist with transfers but three would be best. He said he did not think the resident liked to get out of bed. The director of rehabilitation (DOR) was interviewed on 7/20/22 at 4:34 p.m. He said Resident #18 was on the physical therapy caseload until he was discharged in May 2022. He said the resident required two to three people for assistance with bed mobility and transfers. The unit manager (UM) was interviewed on 7/21/22 at 9:46 a.m. She said Resident #18 had an area to his right buttock that was reddened. She said it may have been present at admission. She said a cream was put on it and the area was covered everyday. Licensed practical nurse (LPN) #4 was interviewed on 7/21/22 at 11:32 a.m. She said there was no specific time to change resident's briefs. She said two hours or when the brief was soiled would be best. She said if a resident sat in a wet brief it could cause skin breakdown or a urinary tract infection. She said Resident #18 had incontinence dermatitis which could be related to irritation from stool or urine in a brief. CNA #2 was interviewed on 7/21/22 at 1:31 p.m. She said Resident #18 required a hoyer for transfers and three people. She said had never transferred him. She said the sling that should be used with him was broken so they could not transfer him. She said all the other slings would be too small for him. She said if he wanted to transfer to his wheelchair at the moment, they would not be able to. CNA #11 was interviewed on 7/21/22 at 11:47 a.m. She said the CNAs changed residents ' briefs every two hours or when soiled. The assistant director of nursing (ADON) was interviewed on 7/21/22 at 1:45 p.m. She said residents should be checked for incontinence episodes and changed every two hours or as frequently as needed. She said if a resident was not changed in a timely manner skin breakdown, erosion of skin, moisture associated skin damage, pressure ulcers, or deep tissue injury could occur. She said Resident #18 was being treated for a peri-area skin tear or incontinence dermatitis. She said the two diagnoses could look similar. She said incontinence dermatitis could be from urine or bowel movements sitting on the skin and causing irritation or the acidity of urine causing irritation. She said she was unaware what sling was used with the resident. She said she would follow up with the floor staff. She later said the sling that was ripped was still functional and could be used for transfers with the hoyer. Based on observations, interviews and record review, the facility failed to ensure three (#39, #21 and #18) of four residents reviewed out of 47 sample residents for assistance with activities of daily living (ADL) received appropriate treatment and services to maintain or improve his or her abilities. Specifically, the facility failed to: -Provide Resident #39 bathing in accordance with their plan of care; -Ensure Resident #18 was transferred back to bed upon his request and timely incontience care; and, -Provide Resident #21 with nail care. Cross reference F676: the facility failed to ensure bathing was provided to dependent residents in accordance with their plan of care. Findings include: I. Facility policy and procedure The Activities of Daily Living (ADL) Care of Residents policy and procedure, undated, was provided by the nursing home administrator (NHA) on 7/21/22 at 1:33 p.m. It read, in pertinent part It is the policy of this facility to provide appropriate treatment and services in relation to ADL care to residents to ensure all ADL needs are met on a daily basis, while attaining or maintaining resident's highest practicable physical, mental, and psychosocial well-being. The level of assistance needed for any ADL activity will be included on the resident's plan of care. The Resident Showers policy and procedure, undated, was provided by the nursing home administrator (NHA) on 7/21/22 at 2:00 p.m. It revealed, in pertinent part, It is the practice of this facility to assist residents with bathing to maintain proper hygiene, stimulate circulation and help prevent skin issues as per current standards of practice. Residents will be provided showers as per request or as per facility schedule protocols and based upon resident safety. II. Resident #39 A. Resident status Resident #39, younger than 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included Ogilvie syndrome (massive colonic distension in the absence of mechanical obstruction), central cord syndrome at C5 level of cervical spinal cord and quadriplegia (paralysis of all limbs). The 5/13/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. He required extensive assistance of two people with bed mobility, dressing and toileting and extensive assistance of one person with personal hygiene. It indicated bathing did not occur during the assessment period. B. Resident interview Resident #39 was interviewed on 7/18/22 at 2:48 p.m. He said he was totally dependent upon staff for assistance with all his needs. He said he was a quadriplegic. He said he was supposed to receive three bed baths per week. He said he did not usually receive a bed bath on Saturdays. He said the facility was very hot and he was sweaty every day. C. Record review The ADL care plan, initiated on 10/11/21, revealed the resident had a self-care deficit related to quadriplegia. It indicated the resident was totally dependent upon one to two staff members for bed mobility, toileting, oral hygiene, eating and personal hygiene. The resident required a mechanical lift with assistance from two staff members for transfers. The March 2022 ADL documentation indicated the resident was scheduled to receive bathing services on Tuesday, Thursday and Saturday. It indicated the resident received bathing on 3/1/22, 3/8/22, 3/17/22, 3/19/22, 3/22/22, 3/24/22 and 3/26/22. -The facility failed to provide bathing on seven out of 14 occasions. The April 2022 ADL documentation indicated the resident received bathing on 4/5/22, 4/9/22, 4/16/22, 4/19/22 and 4/21/22. -The facility failed to provide bathing on eight out of 13 occasions. The May 2022 ADL documentation indicated the resident received bathing on 5/3/22, 5/14/22, 5/26/22, 5/28/22 and 5/31/22. -The facility failed to provide bathing on eight out of 13 occasions. The June 2022 ADL documentation indicated 6/2/22, 6/18/22, 6/21/22, 6/23/22, 6/28/22 and 6/30/22. -The facility failed to provide bathing on six out of 13 occasions. The July 2022 ADL documentation indicated the resident received bathing on 7/2/22, 7/7/22, 7/9/22, 7/12/22 and 7/16/22. -The facility failed to provide bathing on three out of eight occasions. D. Staff interviews Certified nurse aide (CNA) #3 was interviewed on 7/21/22 at 10:40 a.m. She said showers were provided to residents based on the shower schedule. She said it was hard to give residents showers or baths because of how busy the CNAs were throughout the day. She said showers and baths were not being provided as they should. She said showers and baths were documented in the point of care (POC) electronic record for each resident. She said there were not enough CNAs scheduled to be able to provide showers to residents every day. She said the CNAs would attempt to give them a shower on another day, but that did not always happen. The assistant director of nursing (ADON) was interviewed on 7/21/22 at 3:10 p.m. She said the CNAs were responsible to provide showers to residents according to the shower schedule. She said the shower schedule was developed based on resident preferences. She said she was aware the facility staff were not giving showers according to the shower schedule. She said sometimes showers were missing on the day shift, however the night shift would try and catch it. She said she did not know if the showers were being completed. The NHA was interviewed on 7/21/22 at 4:15 p.m. She said she was aware based on the documentation that Resident #39 had not received showers according to his schedule.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0685 (Tag F0685)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** V. Resident #30 status Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 CPO, the diagnoses ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** V. Resident #30 status Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included depression, diabetes mellitus type two, bipolar disorder and chronic pain syndrome. The 5/4/22 MDS assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. She required supervision with all activities of daily living (ADL). It indicated her vision was adequate without glasses. A. Resident interview Resident #30 was interviewed on 7/18/22 at 2:39 p.m. She said she had lost her glasses prior to admitting to the facility over seven months ago. She said she had requested several times to see the eye doctor to get new glasses. B. Record review The 3/18/22 social services assessment documented Resident #30 requested to see the eye doctor. The 5/4/22 social services assessment documented Resident #30 requested to see the eye doctor. VI. Resident #60 status Resident #60, age [AGE], was admitted on [DATE]. According to the July 2022 CPO, the diagnoses included abnormal weight loss, depression, diabetes mellitus type two and cerebral infarction (stroke). The 6/15/22 MDS assessment revealed the resident had moderate cognitive impairment with a brief interview for mental status score of eight out of 15. She required extensive assistance of one person for bed mobility, transfer, locomotion on the unit, dressing, toileting, personal hygiene and supervision for eating. It indicated her vision was adequate without glasses. A. Resident interview Resident #60 was interviewed on 7/18/22 at 1:05 p.m. She said she lost her glasses several months ago, which made it difficult for her to see. B. Record review The 7/12/22 social services assessment documented Resident #30 requested to see the eye doctor. VII. Staff interviews The SSA and the RSWC were interviewed on 7/25/22 at 5:16 p.m. The SSA said Resident #30 and Resident #60 had the right to see the eye doctor yearly or as requested. The SSA said Resident #30 and Resident #60 had not seen the eye doctor as they had requested during the social services assessment. Based on interviews and record review, the facility failed to ensure proper treatment and assistive devices to maintain vision abilities for three (#11, #30 and #60) of three residents out of 47 sample residents. Specifically, the facility failed to: -Follow up on optometry services for Resident #11 timely; and, -Ensure optometry services were arranged for Resident #30 and Resident #60. Findings include: I. Facility policy and procedure The Hearing and Vision Services policy and procedure, undated, was provided by the interim nursing home administrator (INHA) on 7/21/22 at 1:30 p.m. It revealed, in pertinent part, It is the policy of this facility to ensure that residents have access to and receive proper treatment and assistive devices to maintain vision and hearing abilities. The facility will utilize the comprehensive assessment process for identifying and assessing a resident's vision and hearing abilities in order to provide person-centered care. Employees should refer any identified need for hearing or vision services/appliances to the social worker/social services designee. The social worker/social services designee is responsible for assisting residents, and their families, in locating and utilizing any available resources for the provision of the vision and hearing services the resident needs. Once vision or hearing services have been identified, the social worker/social services designee will assist the resident by making appointments and arranging for transportation. II. Resident #11 status Resident #11, younger than 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses included heart failure, failure to thrive and depression. The 4/7/22 minimum data set (MDS) assessment revealed the resident had mild cognitive impairment with a brief interview for mental status score of 11 out of 15. She required extensive assistance of one person with bed mobility, toileting, dressing and personal hygiene and extensive assistance of two people with transfers. It indicated the resident had adequate vision with the use of corrective lenses. A. Resident interview Resident #11 was interviewed on 7/18/22 at 12:36 p.m. She said she had seen the optometrist recently. She said they asked her to sign a paper for new glasses, however she had not heard of any follow up or had tried on any frames for new glasses. She said she had asked about transition lenses because she liked to go outside, but she had still not heard back to determine if it was possible for her to receive the transition lenses. She said she was concerned they would just provide her glasses and she would not be able to pick out her frames or get the transition lenses. She said the social services department had not followed up with her after she saw the optometrist. B. Record review The 6/8/22 optometry progress note documented adding 2.50 to the resident's eye glasses prescription in both eyes and ordered for the resident to receive artificial tears. The 7/8/22 social services assessment documented that the resident wanted to see the eye doctor. -The resident's medical record did not document any follow up of the resident's request. -A review of the resident's medical record on 7/19/22 at 5:00 p.m. did not reveal documentation the facility had followed up on the new prescription recommended by the optometrist on 6/8/22 for new lenses. III. Staff interviews The social services assistant (SSA) and the regional social work consultant (RSWC) were interviewed on 7/20/22 at 5:15 p.m. The SSA said the social services department was responsible for arranging ancillary services, such as vision. She said upon each resident's admission to the facility, they obtained a consent form for all ancillary services. The SSA said the optometrist came to the facility monthly and kept a list of residents who needed to be seen. She said that she was able to add residents to the list to be seen. She said she had just submitted four residents to PETI (Colorado Medicaid program for those in nursing facilities) to pay for ancillary service items. She said she had submitted for payment for Resident #11's glasses. She said once it was approved, the optometrist would come back to the facility and have the resident try on different frames. IV. Additional information The 7/20/22 social services progress note documented the SSA did not receive the prescription for the eye glasses for Resident #11. The SSA and the business office manager sent an email for the new prescription so that the glasses could be ordered and paid for, almost two months after the resident was seen by the optometrist. The NHA was interviewed on 7/21/22 at 2:30 p.m. She said the SSA had never submitted for PETI payment for Resident #11's glasses. She said the SSA was submitted for payment so the glasses could be ordered for Resident #11.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, and interviews, the facility failed to ensure all drugs and biologicals used in the facility were labeled...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, and interviews, the facility failed to ensure all drugs and biologicals used in the facility were labeled in accordance with currently accepted professional principles, in three out of four medication carts. Specifically, the facility failed to: -Label insulin pens with an open date and store them according to manufacturer's recommendation; and, -Label eye drops with an open date. Findings include: I. Manufacturer's recommendations Insulin Glargine package insert read in pertinent part:Insulin Glargine pen should be stored at room temperature, below 86°F and must be used within 28 days or be discarded. Latanoprost eye drops package insert read in pertinent part:Store the unopened bottle in the refrigerator. You may keep the opened bottle in the refrigerator or at room temperature for up to 6 weeks. II. Observations of medications stored improperly and interviews 1.Cart on East hallway On [DATE] at 8:30 a.m. the medication cart on the East hallway was inspected in the presence of the licensed practical nurse (LPN) #3. The following observations were made: -An open pen Insulin Glargine100 units/milliliter (ml) was not labeled with the open date. -An open bottle of Latanoprost eye drops was not labeled with the open date. LPN #3 was interviewed during the observation and said she did not know why an open insulin pen and a bottle of eye drops were not labeled with an open date. She said she did not administer the insulin on her shift. She said it was important to label the medications as they have different expiration dates. 2.Cart on [NAME] 2 hallway On [DATE] at 8:40 a.m. the medication cart on the [NAME] hallway was inspected in the presence of the licensed practical nurse (LPN) #1. The following observations were made: -An open pen Insulin Glargine100 units/milliliter (ml) was not labeled with the open date. LPN #1 was interviewed during the observation and said she did not know why the insulin pen was not labeled with an open date. She said the pen was good for 28 days after opening. 3.Cart on [NAME] 1 hallway On [DATE] at 8:50 a.m. the medication cart on the [NAME] hallway was inspected in the presence of the licensed practical nurse (LPN) #4. The following observations were made: -An open pen Insulin Glargine100 units/milliliter (ml) was not labeled with the open date. LPN #4 was interviewed during the observation and said she did not know why open insulin pens were not labeled with an open date. She said it was important to label the medications above as they have different expiration dates. III. Administrative interview The director of nursing (DON) was interviewed on [DATE] at 5:30 p.m. She said she expected nurses to know what medications required to be dated and for how long they were good for. She said it was the responsibility of every nurse to check medication prior to administration and make sure it was not expired. She said she would provide education to the nurses to make sure they knew which medications should be labeled with an open date.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #30 A. Resident status Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 comput...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** IV. Resident #30 A. Resident status Resident #30, under the age of 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), diagnoses included depression, diabetes mellitus type two, bipolar disorder and chronic pain syndrome. The 5/4/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status (BIMS) score of 15 out of 15. The resident required supervision with all activities of daily living (ADL). The MDS assessment documented the resident had no dental concerns. B. Observations and resident interview Resident #30 was interviewed on 7/18/22 at 2:34 p.m. Resident #30 said she had to have all of her upper teeth removed. She said she had been waiting for the facility to help her see the dentist to have dentures made. She said it was difficult for her to eat as she did not have upper teeth or dentures. The resident did not have teeth to her upper mouth during observations. C. Record review The resident's comprehensive care plan documented an oral care plan focus, initiated on 1/31/22. The plan documented that the resident had oral/dental health problems related to tooth extractions. The interventions included: administering medications as ordered, coordinating arrangements for dental care, providing the diet as ordered and observing for signs or symptoms of dental problems. A review of the resident's medical record revealed she was seen by the facility dentist on 4/14/22. The dentist recommended the facility to send the resident to a community dentist immediately to be fitted for maxillary (upper) dentures. -However, the resident had yet to be seen by a dentist to be fitted for maxillary dentures (see interview below). The 4/19/22 social services assessment documented Resident #30 requested to see the dentist. -However, the facility failed to set up dental services for Resident #30 (see interview below). V. Resident #21 A. Resident status Resident #21, age [AGE], was admitted on [DATE] and readmitted on [DATE]. According to the July 2022 CPO, the diagnoses included hemiplegia and hemiparesis following a cerebral infarction affecting the left side (limited movement of the left side following a stroke), heart failure, obesity, repeated falls, epilepsy (seizure disorder) and chronic pain. The 4/20/22 MDS assessment revealed the resident was cognitively intact with a BIMS score of 13 out of 15. The resident required extensive assistance of two people for bed mobility, transfers, toileting and extensive assistance of one person for dressing and personal hygiene. The dental section of the MDS was not completed. The 1/18/22 MDS documented that the resident had no dental concerns. B. Resident interview Resident #21 was interviewed on 7/18/22 at 5:10 p.m. Resident #21said he was seen by the dentist when he first admitted to the facility several years ago, but has not been able to see the dentist since. He said he had requested to see the dentist, since he had missing teeth. C. Record review A review of the resident's medical record revealed the dentist attempted to see Resident #21 on 7/7/21, but was unable do to lack of insurance. The dental note documented the dentist requested the social services assistant to determine if the resident had another source of payment, since Resident #21 did not have insurance coverage. The dentist did not complete a dental exam. -However, the facility failed to help the resident investigate other payment options for over a year (see interview below). VI. Staff interviews The SSA and the RSWC were interviewed on 7/20/22 at 5:16 p.m. The SSA said Resident #30 was seen by the dentist in April 2022. The SSA said the dentist recommended the resident to see a community dentist as soon as possible to get fitted for upper dentures. She said the facility had yet to reach out to a dentist to start the process of obtaining dentures for the resident. The SSA said Resident #21's dentist recommended for the facility to investigate other payment options in July 2021, so the dentist was able to perform covered dental services forResident #21. The SSA said the facility did not look into other payment options. She confirmed Resident #21 had not seen the dentist in over a year. Based on interviews and record review, the facility failed to assist residents in obtaining routine or emergency dental services, as needed for three (#48, #30 and #21) of four out of 47 sample residents. Specifically, the facility failed to: -Ensure dental recommendations were followed up on timely for Resident #48 and Resident #30; and, -Provide dental services for Resident #21. Findings include: I. Facility policy and procedure The Dental Services policy and procedure, undated, was provided by the interim nursing home administrator (INHA) on 7/21/22 at 1:30 p.m. It revealed, in pertinent part, It is the policy of this facility, in accordance with residents' needs, to assist residents in obtaining routine (to the extent covered under the state plan) and emergency dental care. Routine dental services means an annual inspection of the oral cavity for signs of disease, diagnosis of dental disease, dental radiographs as needed, dental cleaning, fillings (new and repairs), minor partial or full denture adjustments, smoothing of broken teeth, and limited prosthodontic procedures. The dental needs of each resident are identified through the physical assessment and MDS assessment processes, and are addressed in each resident's plan of care. Residents and/or resident representatives, during the admission process, are notified of dental services available under the State plan, and of the potential charges that may apply in case of routine or emergency dental care provided by outside resources. The facility will, if necessary or requested, assist the resident with making dental appointments and arranging transportation to and from the dental services location. All actions and information regarding dental services, including any delays related to obtaining dental services, will be documented in the resident's medical record. II. Resident #48 A. Resident status Resident #48, age [AGE], was admitted on [DATE]. According to the July 2020 computerized physician orders (CPO), the diagnoses included unspecified dementia without behavioral disturbance, anxiety and major depressive disorder. The 6/1/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. She required limited assistance of one person with bed mobility and personal hygiene and extensive assistance of one person with transfers, dressing and toileting. It indicated the resident was totally dependent upon staff with bathing. B. Resident interview Resident #48 was interviewed on 7/19/22 at 9:15 a.m. She said she saw the dentist a few months prior and knew she needed to have some work done. She said she had not heard any follow up from her appointment. She said she was never informed of the outcome of that dental appointment. C. Record review The 4/14/22 dental consultation notes documented that the dentist provided an oral visual dental exam with the recommendation to extract the resident's maxillary (upper teeth formed along the maxillary jaw line) teeth. It indicated the resident was undecided and to inform the dentist when she consented to the extractions. III. Staff interviews The social services assistant (SSA) and the regional social work consultant (RSWC) were interviewed on 7/20/22 at 5:15 p.m. The SSA said consent was obtained upon each resident's admission to the facility for ancillary services. She said the social services department was responsible for arranging ancillary services, including dental. The SSA said the dentist provided social services with their notes following each visit and the notes were uploaded into the resident's medical record. She said she was not aware Resident #48 had been seen by the dentist or that the dentist recommended the resident have extractions. She said she would follow up with Resident #48 and the dentist.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0808 (Tag F0808)

Could have caused harm · This affected multiple residents

Based on observation, record review, and staff interviews, the facility failed to provide therapeutic and mechanically altered diets consistent with physician orders for five residents on altered diet...

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Based on observation, record review, and staff interviews, the facility failed to provide therapeutic and mechanically altered diets consistent with physician orders for five residents on altered diet and one resident on altered texture out of 47 sample residents. Specifically, the facility failed to: -Serve the appropriate main dish for residents on a consistent carbohydrate diet (CCD) renal, CCD two gram sodium, two gram sodium, or renal diet; and, -Prepare a dysphagia advanced diet texture correctly (an altered diet for residents with difficulty swallowing). Findings include: A. Facility policy and procedure The Therapeutic Diet Orders policy and procedure, undated, was provided by the interim nursing home administrator on 7/21/22 at 1:33 p.m. It read, in pertinent part, The facility provides all residents with foods in the appropriate form and/or the appropriate nutritive content as prescribed by a physician, and/or assessed by the interdisciplinary team to support the resident's treatment/plan of care, in accordance with his/her goals and preferences. Mechanically Altered Diet is one in which the texture or consistency of food is altered to facilitate oral intake. Therapeutic Diet is a diet ordered by a physician, or delegated registered or licensed dietitian, as part of treatment for a disease or clinical condition. B. Kitchen observation Lunch tray line service was observed on 7/20/22. The meal was a barbeque pork loin, baked beans, zucchini and onions, a slice of bread, and mandarin oranges. A bistro menu was available for residents who did not want the main meal and consisted of a chef salad, hot dog, hamburger, grilled cheese, deli sandwich, and cheesy quesadilla. Serving began at 11:42 a.m. Two dietary aides served the main meal while an additional two dietary aides prepared the requests from the bistro menu. The barbeque pork loin was served from one large pan and all the cuts of the meat appeared similar in seasoning and sauce. At 12:10 p.m. a cheeseburger was prepared for a resident on a dysphagia advanced diet. Surveyor inquired what the difference in dysphagia advanced was and the regional dietary manager (RDM) asked the dietary aides to prepare the cheeseburger again as the meat needed to be cut up to be compliant with a dysphagia advanced diet. C. Record review Menus for the week were provided by the facility at survey entrance on 7/18/22. The menus indicated the facility served the following diets: regular, renal, CCD, CCD renal, two gram sodium, and CCD two gram sodium. The menus indicated for the 7/20/22 meal, those on a CCD or regular diet would be served the barbeque pork loin. For residents on a CCD renal, CCD two gram sodium, two gram sodium or renal diet the menu consisted of a parsley pork loin. The dietary manager (DM) provided the recipes for the barbeque pork loin and the parsley pork loin on 7/20/22 at 1:48 p.m. The barbeque pork loin recipe included pouring barbecue sauce over the top of pork prior to baking. The parsley pork loin consisted of rubbing parsley seasoning over the pork prior to baking. The dietary manager provided a list of all residents and their diets on 7/20/22 at 1:48 p.m. The list indicated ten residents were on mechanically altered diet textures and five residents were on diets that should have been served the parsley pork loin. D. Staff interviews The DM and RDM were interviewed on 7/20/22 at 1:25 p.m. The DM said the diets offered at the facility included renal, CCD, two gram sodium, regular, and gluten free. He said the mechanically altered textures that were offered were dysphagia advanced, dysphagia mechanical, puree, and regular. He said dysphagia advanced involved meats being chopped and dysphagia mechanical involved additional moisture added to food. He reviewed the menus and said barbeque and parsley pork loins were served at the 7/20/22 lunch service. He said they were served in the same pan. -Based on observations, the pork loins served during the 7/20/22 lunch service did not appear different in seasoning. All pork loins served appeared to have barbeque sauce. The director of rehabilitation (DOR) was interviewed on 7/20/22 at 4:39 p.m. He was also the facility's speech therapist. He said the facility served puree, dysphagia mechanical, dysphagia advanced, and regular textures. He said for a hamburger served on the dysphagia advanced texture the meat would need to be cut up but the bread would not need to be cut up. He said if a resident on a mechanically altered diet was served the incorrect texture they would be at risk for choking or becoming fatigued from increased chewing and may not consume as much. The registered dietitian (RD) was interviewed on 7/21/22 at 10:45 a.m. She said the facility had therapeutic diets consisting of diabetic, cardiac no salt added, two gram sodium, renal, and combination. She said the difference in the barbeque pork loin and parsley pork loin would be related to sodium content. She said she would expect residents to be served their correct therapeutic diet consistent with the corresponding menu.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to develop, implement, monitor and reevaluate its quali...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to develop, implement, monitor and reevaluate its quality assurance performance improvement (QAPI) program to ensure the unique care and services the facility provided were maintained at acceptable levels of performance and continuously improved. Specifically, the facility's QAPI program failed to systematically self-identify, investigate, analyze and correct problems relating to resident safety, staffing, and quality of care. Findings include: I. Facility policy The QAPI Committee plan, dated 6/28/22, was provided by the nursing home administrator (NHA) on 7/21/22, and read in pertinent part: Objectives of the QAPI plan included: -Establish a facility-wide process to identify opportunities of improvement through continuous attention to quality of care, quality of life and resident safety; -Address gaps in systems or process; -Ensure adequate provision of staffing, time, equipment and technical training resources; -Establish clear expectations around safety, quality, rights, choices and respect; -Continually improve the quality of care and services provided to residents. II. The recertification survey (7/18/22-7/21/22) revealed multiple areas in which the facility failed to deliver care and services to its complex and unique resident population at an acceptable level of performance. According to facility assessment, the facility's resident profile included the following diseases/conditions, physical and cognitive disabilities: psychiatric/mood disorders including, psychosis, impaired cognition, schizophrenia, post-traumatic stress disorder, anxiety disorder and behaviors that need interventions. The services and care the facility offered based on resident need included hospice, bariatric care, palliative care and respite care. The recertification survey findings revealed deficiencies in the facility's level of performance in protecting resident rights, in ensuring resident safety, in delivering quality resident care and in promoting resident quality of life that were neither new nor uncommon. There was no evidence the findings had triggered a QAPI plan with corrective actions prior to survey. Specifically: A. Cross-reference F686-failure to prevent facility acquired pressure ulcers, cited at a G scope, actual harm that was isolated. Specifically, Resident #65 was admitted on [DATE] for long term care due to the progression of dementia. The resident was admitted with intact skin and three weeks later, on 7/7/22, she developed two unstageable wounds. Upon admission, the facility identified multiple risk factors for developing pressure ulcers (limited mobility, incontinence, and dementia); however no preventive interventions were put in place until after the resident developed her wounds. The resident's care plan was not updated with interventions for skin integrity to provide the guidance to the staff about the resident's care. B. Cross-reference F689-failure to keep residents safe and free from accidents. F689 cited at J scope, immediate jeopardy to resident health or safety, that was isolated. Survey findings revealed Resident #55 eloped from the facility undetected on 7/10/22, and was discovered a block away from the facility by the police. Resident #55 wore a WanderGuard device, an electronic monitoring system that triggered should he exit the facility through a door armed with the WanderGuard system. Yet, on 7/10/22, the facility investigation revealed no alarm was heard by staff when the resident exited the facility. C. Cross reference F744-failure to provide person centered dementia care, F744 cited at a G scope, actual harm that was isolated. Specifically, the facility failed to develop person-centered interventions to prevent the resident from wandering. Resident #55, diagnosed with dementia, was wandering and entering other residents' rooms. The facility was aware of the resident's behavior and documented it in the progress notes. However, no actions were taken by nursing or social services staff to minimize residents' wandering. The resident continued to wander and enter other residents' rooms, putting himself at risk of being hurt by other residents who got upset with him for entering their rooms. III. Leadership interviews The nursing home administrator (NHA) and regional clinical resource (RCR) were interviewed on 7/21/22 at 5:45 p.m. The NHA said the facility currently had a QAPI committee which consisted of herself, the medical director, the director of nursing, the dietary manager, the business office manager, the maintenance director, and director of physical therapy. The NHA said the QAPI committee had identified and developed plans and corrective action for many of the deficiencies above in resident rights, resident safety, pressure ulcers, delivery of resident care and in promotion of resident quality of life. Regarding the accidents prevention, the NHA stated it occurred during the previous administration and she thought it was investigated and all appropriate measures were put into place at that time. She said they were actively searching for an alternative placement for Resident #55 as it would be more appropriate for his behaviors (cross-reference F689, F744). Regarding the pressure ulcers, RCR #1 stated they discussed it during the recent meeting and he already submitted the notes of what was discussed and what was the plan (cross-reference F686). She said all additional supporting evidence would be provided by email. -No additional information to support the evidence that the facility identified the above concerns and was actively working on resolving it was provided by the facility by the exit on 7/21/22 or 24 hours after the exit.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 2 life-threatening violation(s), 6 harm violation(s), $34,522 in fines. Review inspection reports carefully.
  • • 63 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $34,522 in fines. Higher than 94% of Colorado facilities, suggesting repeated compliance issues.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Thornton's CMS Rating?

CMS assigns THORNTON CARE CENTER an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Colorado, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Thornton Staffed?

CMS rates THORNTON CARE CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 72%, which is 25 percentage points above the Colorado average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 81%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Thornton?

State health inspectors documented 63 deficiencies at THORNTON CARE CENTER during 2022 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 6 that caused actual resident harm, and 55 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Thornton?

THORNTON CARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 101 certified beds and approximately 70 residents (about 69% occupancy), it is a mid-sized facility located in THORNTON, Colorado.

How Does Thornton Compare to Other Colorado Nursing Homes?

Compared to the 100 nursing homes in Colorado, THORNTON CARE CENTER's overall rating (2 stars) is below the state average of 3.1, staff turnover (72%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Thornton?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Thornton Safe?

Based on CMS inspection data, THORNTON CARE CENTER has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Colorado. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Thornton Stick Around?

Staff turnover at THORNTON CARE CENTER is high. At 72%, the facility is 25 percentage points above the Colorado average of 46%. Registered Nurse turnover is particularly concerning at 81%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Thornton Ever Fined?

THORNTON CARE CENTER has been fined $34,522 across 4 penalty actions. The Colorado average is $33,424. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Thornton on Any Federal Watch List?

THORNTON CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.