CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
PASARR Coordination
(Tag F0644)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to incorporate the recommendations from the preadmission...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to incorporate the recommendations from the preadmission screening and resident review (PASRR) level II determination and evaluation report into the assessment, care planning and transitions of care for one (#30) of three residents reviewed for PASRR compliance out of 38 sample residents.
Specifically, the facility failed to implement the communication assistive technology device that was recommended in the residents PASRR level II evaluation.
Findings include:
I. Facility policy and procedure
The Pre-admission Screen and Resident Review (PASRR) policy and procedure, date developed 11/3/17, was provided by the nursing home administrator (NHA) on 8/26/22 at 10:49 a.m. It read in pertinent part, The purpose of this policy is to ensure compliance with Colorado state PASRR rules and requirements. PASRR level I and II (when applicable) will be kept on file in the resident's medical record and be kept accurate according to the OBRA and state regulations. The social service staff are responsible for assuring that the specialized services needed or recommended by the PASRR-Level II are reviewed, implemented, and care planned within the facility within 14 days of admission. There should be a valid and detailed written explanation in cases when the PASRR-Level II recommendations cannot be implemented and contact with OBRA (omnibus budget reconciliation act) for approval is required. If services recommended cannot be provided, then the facility is responsible for transferring/discharging the individual to a placement where such services are available.
II. Resident #30
A. Resident status
Resident #30, age under 65, was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), diagnoses included neuronal ceroid lipofuscinosis (disorder that affect the nervous system), aphasia (loss of ability to express speech), developmental disorder, major depressive disorder, legal blindness, and schizophrenia (a disorder that affects a person's ability to think, feel, and behave clearly).
The 6/27/22 minimum data set (MDS) assessment revealed the resident was unable to complete the brief interview for mental status (BIMS). The staff assessment for mental status was conducted and revealed short term and long term memory problems. The resident was normally able to recall staff names and faces and her cognitive skills for daily decision making were severely impaired.
Mental status revealed inattention and altered level of consciousness, this behavior fluctuates.
The ability to hear revealed that hearing was adequate with no difficulty in normal conversation, social interaction, or listening to television.
Ability to understand others revealed she sometimes understands and responds adequately to simple, direct communication only.
Vision was severely impaired. No behavioral symptoms or rejection of care.
She required extensive assistance with two persons for bed mobility, and total dependence with two persons for transfers, locomotion on and off unit, dressing, bathing, toilet use and personal hygiene. Total dependence with one person for eating.
III. Record review and interview
The PASRR II evaluation, completed 5/20/21, was reviewed. It revealed the facility social services director (SSD) was present for the evaluation. The referral source was the SSD. History of present illness revealed the client had profoundly complex medical issues. She was blind, non-verbal, and mostly immobile. The evaluator was in a virtual zoom meeting and the SSD brought the camera to the client. The client was immobile, but she could move her hands some, but she could not lift her arms or legs, per SSD. The SSD reported that the client would try to sing. She had recently tried to sing the Happy Birthday song during a birthday celebration. While the client's affect was mostly flat, this appeared to bring her joy.
Need for adaptive equipment and/or assistive technology: A yes or no button device. With or without intellectual/developmental disability (I/DD) determination, the assistive technology would be beneficial to have a device that would allow the client to push a button for yes or a button for no in which the device says out loud. The staff would be able to ask if the client was experiencing pain, or needed medications.
The SSD said that another resident had this type of device and felt the client would be able to use this to help communicate her needs and preferences.
Identified needs for treatment resulting from the evaluation: Music therapy/recreation. The client was reported to enjoy singing and will attempt to sing despite being nonverbal. This could be beneficial to her quality of life and overall mood.
The comprehensive care plan for cognition revealed the resident had a diagnosis of autistic disorder, non-communicative, and had a developmental delay. Impaired cognition, difficulty learning, impaired memory, lack of awareness. PASRR level II completed, revision date 8/23/22.
Goal: Resident's needs will be met and anticipated by staff and the resident will not suffer any psychosocial distress or have any adverse effects due to diagnosis and difficulty expressing needs.
Interventions related to PASRR recommendations include to offer music therapy/recreation through activities one to one and invite to activities involving music. Assistive technology-yes/no communication device (this would not be useful as she was blind and cannot read the yes/no. In its place, working with the resident and staff, using yes/no questions and encouraging yes/no responses), initiated 6/9/21, and revised 8/23/22. The resident enjoys singing and music, if the resident was agitated, play radio next to the bed/chair and use verbal reminders and cues which assist the resident in orientation, date initiated 6/9/21.
-However, the facility failed to incorporate the recommendations from the PASRR level II evaluation and the resident failed to receive the assistive technology for communication. The assistive technology was an auditory device, which the device says out loud yes or no.
The SSD director provided activities paper documentation 8/23/22 at 1:47 p.m. that revealed in the past 30 days from 7/25/22 to 8/19/22, the resident had one-to-one visits from activities three times per week. Out of the 12 opportunities for visits, five visits the resident was asleep/not available, four visits talked to the resident, and three visits music was played for the resident.
IV. Staff interview
The SSD was interviewed on 8/23/22 at 12:27 p.m. She said she believed that the facility had implemented the PASRR communication recommendations. The SSD said she would check if she had documentation of that.
-At 1:47 p.m. the SSD provided activities paperwork that she said were not recorded in the electronic medical record (EMR). The SSD said the documents showed there were one-to-one visits with activities and music was played for the resident three times in the last four weeks.
She said the PASRR level II recommended communication device had not been ordered. The SSD said there was no documentation by the facility to show why it had not incorporated the recommendations from the PASRR Level II determination. The SSD thought maybe it was because the resident was blind but that was not documented anywhere.
-At 2:40 p.m. the SSD said she decided to try a new communication system just now with Resident #30. The SSD said she had two bells, and wrapped one with a rubber band, and told Resident#30 to ring one for yes and the other for no. The resident was able to use it appropriately.
V. Facility follow up
The SSD provided documentation on 8/23/22 at 1:47 p.m. that Resident #30 had been referred to speech therapy for evaluation, ordered 6/29/22.
-However, the evaluation had not been completed as of 8/23/22.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0685
(Tag F0685)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure proper treatment and assistive devices to mai...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure proper treatment and assistive devices to maintain vision abilities for one (#8) of three residents out of 38 sample residents.
Specifically, the facility failed to arrange optometry services timely after Resident #8's glasses were broken.
Findings include:
I. Resident #8
Resident #8, under the age of 65, was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), the diagnoses included dementia, post traumatic stress disorder (PTSD), age-related cataract, central corneal opacity (disorder of the eye), history of traumatic brain injury and anxiety.
The 5/27/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status with a score of 15 out of 15. He required supervision with all activities of daily living.
The MDS indicated the resident had impaired vision and needed corrective lenses.
II. Resident interview and observations
Resident #8 was interviewed on 8/17/22 at 3:34 p.m. Resident #8 was lying in his bed at the time of the interview. He sat up and took his glasses out of the case. He said his glasses broke about three weeks ago and one of the lenses was missing. He said he was having a difficult time seeing. He said he had reported his broken glasses to several nurses.
On 8/18/22 at 2:07 p.m. Resident #8 was sitting in the dining room. He was wearing his glasses with one of the lenses missing.
On 8/22/22 at 7:04 a.m. Resident #8 was sitting in the dining room. He was wearing his glasses with one of the lenses missing.
-At 12:48 p.m. Resident #8 was eating lunch in the dining room wearing his glasses with one of the lenses missing.
III. Record review
The ancillary services care plan, initiated on 8/18/22 (during the survey process), documented Resident #8 received ancillary services in the community. The interventions included: anticipating the residents' need for ancillary services, referring the resident to ancillary services as requested and communicating with the resident on the ancillary services he desired.
The vision care plan, initiated on 1/6/22 and revised on 5/31/22, documented Resident #8 had impaired visual function related to cataracts in both eyes and central corneal opacity to his right eye (disorder of the eye). Resident #8 wore glasses and frequently broke them. The interventions included: arranging consultations with the eye care practitioner as required, ensuring the resident has appropriate visual aides (glasses) available to meet his needs, monitoring for signs of acute eye difficulties and informing the resident where he placed his items.
The August 2022 [NAME] (staff directive) documented to cue the resident or assist the resident with his glasses.
IV. Staff interviews
Registered nurse (RN) #1 was interviewed on 8/22/22 at 12:32 p.m. She said when a resident needed ancillary services, she was responsible for reporting those needs to the social services department.
RN #1 said she was not aware Resident #8's glasses had been broken for several weeks. She said the resident was at a day program outside the facility and she had not seen the resident during her shift.
The social services director (SSD) was interviewed on 8/22/22 at 12:38 p.m. She said the eye doctor visited the facility once a month to see residents. She said she had a running list of all of the residents who wanted or needed to see the eye doctor. She said residents often visited her in her office to notify her of their ancillary services needs. She said the nurses often notified her of the resident's annicallary service needs.
The SSD said she confirmed the list of residents with the eye doctor prior to their visit. She said she provided the eye doctor with the resident's consent for treatment and their facesheet.
The SSD said Resident #8 was seen in May 2022 and received new glasses in June of 2022. She said Resident #8 was recently placed on the list to see the eye doctor.
The SSD said Resident #8 could have been sent out into the community to see an eye doctor to get his glasses in a timely manner.
The director of nursing (DON) was interviewed on 8/23/22 at 1:41 p.m. She said she was notified that Resident #8's glasses were broken. She said she placed the broken lens in the nurses cart at the beginning of August 2022, so it would not go missing.
V. Facility follow up
The nursing home administrator (NHA) provided a timeline of Resident #8's optometry services on 8/24/22 at 6:19 p.m It revealed Resident #8 was seen by the eye doctor on 5/9/22 and received glasses in June 2022.
The social services assistant was notified of the broken glasses on 8/3/22. The lens was placed in the nurses cart for safe keeping. On 8/14/22 the lens was reported missing from the nurses cart.
On 8/17/22 the SSD confirmed the vision list.
-The facility did not specify if Resident #8 was on the original vision list.
The eye doctor visited the facility on 8/23/22 (during the survey process) and placed resident #8 on the vision waitlist. Resident #8 was not seen by the eye doctor on this day as they ran out of time to see him.
The NHA said Resident #8 was placed on the list for the eye doctor's next visit to the facility on 9/14/22.
-However, Resident #8 would wait 43 days due to his appointment being scheduled on 9/14/22 to see the eye doctor. The facility did not attempt to send the resident into the community to fix or obtain eye glasses in a timely manner.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0744
(Tag F0744)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations and record review, the facility failed to ensure one (#12) of four out of 38 sample residents ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, observations and record review, the facility failed to ensure one (#12) of four out of 38 sample residents who were diagnosed with dementia, received the appropriate treatment and services to attain or maintain the highest practicable physical, mental and psychosocial well-being.
Specifically, the facility failed to:
-Develop a comprehensive plan of care, to include person-centered interventions of dementia care services to address the behaviors for Resident #12; and,
-Provide a person-centered approach to Resident #12's dementia care services to address her physically aggressive behavior in order to prevent physical altercations with another resident.
Findings include:
I. Facility policy and procedure
The Programming for Residents with Cognitive Impairments and Other Special Needs policy and procedure, revised June 2018, was provided by the nursing home administrator on 8/23/22 at 2:46 p.m. It revealed in pertinent part, Activity programs are provided for the maintenance and enhancement of each resident's quality of life while promoting physical, cognitive and emotional health. The facility will offer meaningful programs for residents with cognitive impairments that use reality and sensory awareness techniques.
The interdisciplinary team identities each resident's physical, emotional, or metal challenges and needs during the resident assessment process. Special needs may include dietary, religious affiliation, visual/auditory/speech, language, physical impairments and aides.
Residents with special needs are discussed with the interdisciplinary team during care planning. The activity department coordinates care planning with nursing and other members of the interdisciplinary team to develop an effective approach for meeting special activity needs of residents.
II. Resident #12
Resident #12, under the age of 65, was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), the diagnoses included Hunnington's disease (progressive brain disorder), dementia with behavioral disturbance and depression.
The 6/2/22 minimum data set (MDS) assessment revealed the resident had short-term and long-term memory impairment. The resident was moderately impaired making decisions regarding tasks of daily life. She needed limited assistance of one person for bed mobility, transfers; supervision for walking; and, extensive assistance of one person for eating, toileting and personal hygiene. It indicated the resident did not have any behaviors.
The MDS documented that the resident preferred to receive a shower, have snacks between meals, stay up past 8:00 p.m. and enjoyed listening to music. The MDS documented the resident had a diagnosis of dementia.
III. Observations
On 8/17/22 at 2:29 p.m. Resident #12 was sitting in a chair in the common sitting area. She was speaking nonsensically and had uncontrolled movements to her upper extremities.
-At 2:30 p.m. Resident #12 attempted to stand up from the chair in the common area, but was unable.
-At 3:20 p.m. Resident #12 was sitting in the small dining room. She stood up and began yelling nonsensical words. An unidentified certified nurse aide (CNA) guided Resident #12 to the common sitting area and told her to sit in a chair.
-At 3:25 p.m. Resident #12 stood back up and began walking around, while yelling nonsensical words.
-At 3:26 p.m. an unidentified nursing staff member guided Resident #12 to sit back in the chair.
-At 3:28 p.m. Resident #12 stood back up and began walking around again.
On 8/22/22 at 6:45 a.m. Resident #12 was wandering around the facility. The activities director (AD) walked past the resident.
-At 6:46 p.m. a CNA walked past Resident #12 who was still wandering around.
IV. Record review
The cognitive impairment care plan, initiated on 10/27/18 and revised on 6/9/22, documented Resident #12 had impaired cognition and impaired thought processes related to dementia and Hunnington's disease. Resident #12 had short term memory loss, poor insight, poor judgment and poor decision making ability. It indicated she had difficulty organizing, prioritizing or focusing on tasks, lack of awareness of one's own behaviors and abilities, slowness in processing thoughts or finding words, difficulty in learning new information and lack of flexibility or tendency to get stuck on a thought, behavior or action. The interventions included: administering medications as ordered, communicating with the resident and caregivers on the residents capabilities and needs, providing cueing, reorienting and supervision as needed, engaging Resident #12 in simple structured activities that avoid demanding tasks, providing encouragement in decision making, monitoring psychotropic medications and presenting one thought at a time.
The psychosocial well-being care plan, initiated on 10/27/18 and revised on 1/8/22, documented Resident #12 had a psychosocial well-being problem related to her diagnosis of Schizophrenia. She liked to keep to herself in her room or sit in the television room. The interventions included: consulting with pastoral care, social services, and psychology services, initiating referrals as needed, providing opportunities for the resident and family to participate in care.
The activities care plan, initiated on 10/12/18 and revised on 6/24/22, documented Resident #12 used a wheelchair to get to and from activities, she needed reminders to attend activities. She enjoyed parties and socials. She had expressed interest in ice cream, snacks, music and pets. Resident #12 was a Christian and was invited to church services. Resident #12 often did not stay for an entire activity and would usually observe for a little while, then leave. The interventions included: assisting the resident with shopping orders, explaining to the resident the importance of social interaction, encouraging the resident's participation, reminding the resident she was able to leave the activity at any time and providing assistance to and from activities.
-The facility failed to identify person-centered interventions to address the resident's wandering behaviors, which ultimately led to a resident to resident altercation with Resident #20.
According to staff interviews (see below), Resident #12 would sit if music was on and would benefit from less stimulating activities.
-However, music was not turned on when the resident was wandering during observations and was not offered activity programming like one-to-one visits.
V. Resident altercation
Resident #12 was involved in a resident to resident altercation on 8/12/22 in which the resident was observed hitting Resident #20 on the shoulders with both of her hands (cross-reference F600).
VI. Staff interviews
CNA #7 was interviewed on 8/23/22 at 11:25 a.m. She said she received dementia training when she was hired at the facility a month ago. She said she had not received any training specific to Resident #12's behaviors.
The NHA was interviewed on 8/23/22 at 11:35 a.m. She said Resident #12 had been declining over the last few months. She said Resident #12 did not attend activities.
The NHA said Resident #12 stayed in the small dining room, as there was less stimulation and noise.
The NHA said nursing staff were responsible for redirecting the resident away from over stimulating situations. She said Resident #12 enjoyed being active and walking around the building.
The NHA said Resident #12 would sit for a while if there was music on.
The NHA said Resident #12's mother said she enjoyed music and television. The NHA said the resident's mother had not visited the facility in several years.
Licensed practical nurse (LPN) #1 was interviewed on 8/23/22 at 11:39 a.m. He said Resident #12 often wandered around the building and had no safety awareness.
LPN #1 said he received dementia training when he was hired a couple months ago. He said he had not received any training specific to Resident #12's behaviors.
The activities director (AD) was interviewed on 8/23/22 at 12:10 p.m. She said Resident #12 occasionally attended activities that had snacks. She said Resident #12 would often get up and leave early from activities.
The AD said Resident #12 was unable to color. She said Resident #12 preferred to wander around the building.
The AD said Resident #12 was not on a one-to-one program and was not very involved in activities.
The AD said Resident #12 enjoyed the bird cage, but it was no longer in the facility.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Unnecessary Medications
(Tag F0759)
Could have caused harm · This affected 1 resident
Based on observations, record review and interviews, the facility failed to ensure the medication error rate was not greater than five %.
Specifically, nursing staff failed to:
-Prime the insulin need...
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Based on observations, record review and interviews, the facility failed to ensure the medication error rate was not greater than five %.
Specifically, nursing staff failed to:
-Prime the insulin needle prior to administering an insulin injection to Resident #55; and,
-Ensure an enteric coated medication for Resident #2 was not crushed resulting in an eight % medication error rate.
Findings include:
I. Facility policy and procedure
The Medication Error policy, revised 11/26/19, was provided by the nursing home administrator (NHA) on 8/23/22 at 1:31 p.m. It documented, in pertinent part, At the time any medication error is discovered the nurse discovering the error will immediately notify the supervisor.
A registered nurse (RN) was responsible for assessing the resident for any adverse reactions related to the error to ensure the safety of the resident (A Risk Management Report would be completed). The assessment should be documented. A supervisor was responsible for determining if a medication error was significant, if the nurse responsible for making the error needed corrective action such as re-education or suspension while an investigation was conducted. The physician, resident or resident representative and director of nursing (DON) would be notified. The resident would be placed on 72-hour monitoring. Medications would be tracked and trended by the DON. The DON would be responsible for follow-up on any recommendations made by the quality assurance (QA) committee.
II. Observations of medication errors and staff interviews
On 8/18/22 at 9:08 a.m., registered nurse (RN) #1 was observed preparing Resident #2's medications. RN #1 poured Amlodipine (for blood pressure) 10 mg (milligrams) 1 (one) tablet, Aspirin (prophylactic heart health) 81 mg EC (enteric coated) 1 tablet, Coreg (Beta-Blocker for the heart) 12.5 mg 1 tablet, Losartan (for blood pressure) 25 mg 1 tablet, and Olanzapine (antipsychotic) 2.5 mg 1 tablet into a medicine cup. She crushed all the medication and placed them in pudding and administered them to Resident #2.
RN #1 was interviewed immediately afterwards. RN #1 said she knew she was not supposed enteric coated aspirin, but she was nervous and forgot.
On 8/18/22 at 12:15 p.m. licensed practical nurse (LPN) #1 was observed preparing Resident #55's medications. LPN #1 poured Tylenol (pain reliever) 325 mg 2 (two) tablets into a medicine cup. Then he dialed Resident #55's Humulin R U-500 KwikPen (insulin pen) to 50 units. LPN #1 administered the medications to Resident #55. He did not prime the KwikPen with 5 (five) units per the manufacturer's recommendation.
LPN #1 was interviewed immediately afterwards. He said he had been a nurse for over 15 years and had never been taught to prime an insulin KwikPen. He said in past facilities the pharmacist observed him for medication pass, but since he had worked for the facility he had not been observed. He said he had been working for the facility for one month.
Cross-reference F760 Failure to ensure Resident #55 was free from a significant medication error.
III. Staff interviews
The assistant director of nursing (ADON) was interviewed on 8/18/22 at 6:06 p.m. She said nurses were educated on how to prime the FlexPen/KwikPen prior to administration to ensure the resident received all of the medication. She said RN #1 should not have crushed the enteric coated tablet. She said the nurses should not crush extended release or enteric coated medications. She said she started education with all the nurses. She said the facility had just switched to a new pharmacy in the past two months and planned to have the pharmacist complete medication observation/competency with the nurses.
The DON was interviewed on 8/23/22 at 10:56 a.m. She acknowledged the medication errors and stated education was provided. She said the pharmacist started observations that day and planned to complete quarterly competencies with all the nurses.
IV. Facility follow-up
The NHA provided staff education on 8/23/22 at 10:00 a.m.
The Do Not Crush Education dated 8/18/22 documented a list of non-crushable medications provided by the pharmacy (Common Oral Dosage Forms That Should Not Be Crushed) had been reviewed and provided to the nursing staff as well as added to the medication carts. Nine nurses signed acknowledgement of the training.
The Insulin Pen Education dated 8/18/22 to 8/22/22 documented a step by step guide on using an insulin pen. It included a handout with verbal education provided. A poster of an insulin pen was placed in the medication rooms. Nine nurses signed off the training.
The Competency Assessment for Administering Oral Medication dated 8/22/22 documented nine nurses received the education/training including the nurses observed above.
Medication pass including hand hygiene dated 8/22/22 was initiated and signed off by by nine nurses, documented in pertinent part, Always follow the 10 rights of medication pass:
-Right drug;
-Right patient;
-Right dose;
-Right route;
-Right time/frequency;
-Documentation;
-History and assessment;
-Right to refuse;
-Be aware of drug-drug interaction; and,
-Education and information.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0760
(Tag F0760)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to ensure the residents were kept free from significant ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to ensure the residents were kept free from significant medication errors for one (#55) of eight reviewed out of 38 sample residents.
Specifically, the facility failed to ensure an insulin pen was primed before administered for Resident #55, to ensure the correct insulin dose was given.
Cross-reference F759 failure to ensure the facility's medication error rate was not greater than five %.
Findings include:
I. Professional reference
According to Humulin R U-500 KwikPen, Instructions for Use, retrieved on 8/24/22 from https://pi.lilly.com/us/humulin-r-u500-kwikpen-us-ifu.pdf read in pertinent part, Prime before each injection. Priming your Pen means removing the air from the Needle and Cartridge that may collect during normal use and ensures that the Pen is working correctly. If you do not prime before each injection, you may get too much or too little insulin. To prime your pen, turn the Dose Knob to select 5 (five) units. Hold your Pen with the Needle pointing up. Tap the Cartridge Holder gently to collect air bubbles at the top. Continue holding Pen with Needle pointing up. Push the Dose Knob in until it stops, and '0' is seen in the Dose Window. Hold the Dose Knob in and count to 5 slowly. You should see insulin at the tip of the Needle. If you do not see insulin, repeat priming steps 5 to 7, no more than 8 times. If you still do not see insulin, change the Needle and repeat priming steps 5 to 7.
II. Resident #55
Resident #55, age less than 60, was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), diagnoses included cerebral infarction (stroke), anxiety disorder, aphasia (difficulty with communicating), dysphagia (difficulty with swallowing) and diabetes mellitus.
The 7/13/22 minimum data set (MDS) assessment revealed Resident #55 was cognitively intact with a brief interview for mental status (BIMS) score of 15 out 15. She did not exhibit behaviors or reject care.
III. Observation and interview
On 8/18/22 at 12:15 p.m. licensed practical nurse (LPN) #1 was observed preparing Resident #55's medications. LPN #1 poured Tylenol (pain reliever) 325 mg 2 (two) tablets into a medicine cup. Then he dialed Resident #55's Humulin R U-500 KwikPen (insulin pen) to 50 units. LPN #1 administered the medications to Resident #55 he did not prime the KwikPen with 5 (five) units per the manufacturer's recommendation.
LPN #1 was interviewed immediately afterwards. He said he had been a nurse for over 15 years and had never been taught to prime an insulin KwikPen. He said in past facilities the pharmacist observed him for medication pass, but since he had worked for the facility he had not been observed. He said he had been working for the facility for one month.
IV. Administrative interview
The assistant director of nursing (ADON) was interviewed on 8/18/22 at 6:06 p.m. She said nurses were educated on how to prime the FlexPen/KwikPen prior to administration to ensure the resident received all of the medication.
The director of nursing (DON) was interviewed on 8/23/22 at 10:56 a.m. She acknowledged the medication error and stated education was provided. She said the pharmacist started observations that day and planned to complete quarterly competencies with all the nurses.
V. Facility follow-up
The nursing home administrator (NHA) provided staff education on 8/23/22 at 10:00 a.m.
The Insulin Pen Education dated 8/18/22 to 8/22/22 documented a step by step guide on using an insulin pen. It included a handout with verbal education provided. A poster of an insulin pen was placed in the medication rooms. Nine nurses signed off the training.
The Competency Assessment for Administering Oral Medication dated 8/22/22 documented nine nurses received the education/training including the nurses observed above.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Dental Services
(Tag F0791)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to assist resident in obtaining routine or emergency dental services,...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to assist resident in obtaining routine or emergency dental services, as needed for one (#78) of three out of 38 sample residents.
Specifically, the facility failed to ensure dental recommendations were followed up timely for Resident #78.
Findings include:
I. Facility policy and procedure
The Dental Services policy and procedure, revised December 2016, was provided by the nursing home administrator (NHA) on 8/24/22 at 2:44 p.m. It revealed in pertinent part, Routine and emergency dental services are available to meet the resident's oral health services in accordance with the resident ' s assessment and plan of care.
Routine and 24-hour emergency dental services are provided to our residents through: a contract agreement with a licensed dentist that comes to the facility monthly; referral to the resident ' s personal dentist; referral to community dentists; or referral to other healthcare organizations that provide dental services.
Social services representatives will assist residents with appointments, transportation arrangements, and for reimbursement of dental services under the state plan, if eligible.
If dentures are damaged or lost, residents will be referred for dental services within 3 days. If the referral is not made within 3 days, documentation will be provided regarding what is being done to ensure that the resident is able to eat and drink adequately while awaiting the dental services; and the reason for the delay.
II. Resident #78 status
Resident #78, under the age of 65, was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), the diagnoses included history of traumatic brain injury and protein calorie malnutrition.
The 8/2/22 minimum data set (MDS) assessment revealed the resident was cognitively intact with a brief interview for mental status score 15 out of 15. He required supervision for bed mobility, transfers, locomotion, eating, toileting, personal hygiene and extensive assistance of one person for dressing. The MDS indicated the resident had no natural teeth or tooth fragments.
III. Resident interview and observation
Resident #78 was interviewed on 8/27/22 at 10:36 a.m. He said he only had upper dentures. He said the dentures had not been fitting well for several months and he had seen the dentist multiple times. He said it hurt for him to eat, because his dentures were loose fitting.
Resident #78 said he attempted to put a lot of denture glue in his mouth to make them fit better, but it did not help.
During the interview, Resident #78 ' s dentures were sitting on his bedside table covered in food debris.
IV. Record review
The activities care plan, initiated on 3/6/18 and revised on 8/8/22, documented Resident #78 obsessed over his dental concerns. It documented the resident frequently asked facility staff when the dentist was coming. Resident #78 had been seen by the dentist multiple times and had adjusted the resident ' s dentures and provided adhesive. The interventions included in pertinent part: redirecting the resident to the social services department, reminding the resident his dental work was in process and will take time and reminding the resident each month when the dentist will be at the facility.
Another dental care plan, initiated on 4/14/22, documented Resident #78 had oral problems related to ill-fitting dentures. The interventions included: coordinating arrangements for dental care as needed, providing his diet as ordered, monitoring for signs and symptoms of oral issues and providing mouth care per his activities of daily living personal hygiene.
The ancillary services care plan, initiated on 7/5/22 and revised on 7/7/22 documented the resident received ancillary services within the facility. The interventions included: communicating with the resident on his ancillary needs and anticipating the residents ancillary needs.
The 6/16/22 dentist note documented Resident #78 reported his upper dentures did not stay in. The dentist requested the facility to check if the denture team had made dentures or if he qualified for new dentures. The note documented the resident needed to be referred to the denture team.
The 7/21/22 dentist note documented Resident #78 was very unhappy and had been waiting for the denture team to come to the facility to re-make his dentures.
The 8/21/22 dentist note documented the dentist recommended for the third time for the resident to see the denture team.
V. Staff interviews
The social services director (SSD) was interviewed on 8/22/22 at 12:38 p.m. She said the dentist visited the facility frequently. She said she kept a running list of residents who needed to see the dentist.
The SSD said Resident #78 frequently saw the dentist. She said Resident #78 fixated on his dental concerns. She said she had been waiting on the denture team to reach out to her to schedule an appointment for Resident #78 ' s new dentures.
The SSD said she contacted the denture team on 8/23/22 (during the survey process) to set up an appointment for Resident #78 to receive new dentures. She acknowledged Resident #78 had been waiting a long time to receive new dentures.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** VI. Incident of physical abuse between Resident #12 and Resident #20
A. Facility invesigation
The 8/12/22 nursing progress note ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** VI. Incident of physical abuse between Resident #12 and Resident #20
A. Facility invesigation
The 8/12/22 nursing progress note documented at 5:20 p.m. in Resident #20's medical record indicated that Resident #12 approached Resident #20 and struck Resident #20's shoulders with both hands. The residents were immediately separated and the police, physician and family were notified.
A review of Resident #20's electronic medical record did not reveal a physical skin assessment had been completed following the incident of physical abuse by Resident #12.
The 8/12/22 nursing progress note documented at 5:17 p.m. in Resident #12's medical record indicated Resident #12 approached Resident #20 and struck Resident #20 on the shoulders with both hands.
The 8/12/22 abuse investigation documented staff witnessed Resident #12 approach Resident #20 and hit her on the shoulders. Resident #12 and Resident #20 were not able to be interviewed due to their cognitive impairments.
After the investigation was conducted, the facility determined Resident #12's medications should be reviewed by the physician related to an increase in verbal and physical aggression and should be placed on a one to one during meals. The facility unsubstantiated physical abuse.
-However, physical abuse occured due to Resident #12 hitting Resident #20 on the shoulders with both hands.
B. Resident #20
Resident status
Resident #20, over the age of 65, was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), the diagnoses included Alzhemier's disease, anxiety and depression.
The 6/23/22 minimum data set (MDS) assessment revealed the resident had short-term and long-term memory impairment. The resident was severely impaired making decisions regarding tasks of daily life. She required extensive assistance of one person for bed mobility, transfers, dressing, personal hygiene; limited assistance of one person for eating; and, total dependence of one person for toileting.
C. Resident #12 (cross-reference: F744 failure to provide services for dementia care)
1. Resident status
Resident #12, under the age of 65, was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), the diagnoses included Huntington's disease (progressive brain disorder), dementia with behavioral disturbance and depression.
The 6/2/22 minimum data set (MDS) assessment revealed the resident had short-term and long-term memory impairment. The resident was moderately impaired making decisions regarding tasks of daily life. She needed limited assistance of one person for bed mobility, transfers; supervision for walking; and, extensive assistance of one person for eating, toileting and personal hygiene.
It documented the resident did not have any behaviors during the assessment period.
2. Record review
The abuse care plan, initiated on 3/24/21 documented Resident #12 was at risk for abuse due to wandering and invading others' personal space. The interventions included: offering Resident #12 snacks to redirect, offering to sit in the dayroom to watch television, placing Resident #12 on 15 minute checks as needed and redirecting Resident #12 when she is wandering or invading others personal space.
The behavior care plan, initiated on 6/6/22 and revised on 6/10/22 documented Resident #12 had the potential to be verbally aggressive (name-calling) related to poor impulse control with her diagnosis of Huntington's disease. The interventions included: administering medications as ordered, assessing the resident for pain, assessing the residents understanding of the situation, , monitoring behaviors and attempted interventions and analyzing key times, places, circumstances, triggers, and what de-escalates behavior and document. It indicated non pharmacological interventions included: providing one on one attention as needed, assessing Resident #12's needs, removing Resident #12 from over stimulating situations and offering her to watch television.
Another behavior care plan, initiated on 8/16/22 documented Resident #12 had a potential to be physically aggressive related to Huntington's disease. The interventions included: assessing and addressing contributing sensory deficits, assessing and anticipating the resident's needs (food, thirst, toileting needs, comfort level, body positioning, and pain) and monitoring for signs and symptoms of the resident posing danger to herself or others. It indicated non pharmacological interventions included: calling out for help when removing Resident #12 from the situation, providing Resident #12 privacy in her room as allowed, assessing the residents needs and notifying the physician and NHA.
The cognitive impairment care plan, initiated on 10/27/18 and revised on 6/9/22, documented Resident #12 had impaired cognition and impaired thought processes related to dementia and Hunnington's disease. Resident #12 had short term memory loss, poor insight, poor judgment and poor decision making ability. It indicated she had difficulty organizing, prioritizing or focusing on tasks, lack of awareness of one's own behaviors and abilities, slowness in processing thoughts or finding words, difficulty in learning new information and lack of flexibility or tendency to get stuck on a thought, behavior or action. The interventions included: administering medications as ordered, communicating with the resident and caregivers on the residents capabilities and needs, providing cueing, reorienting and supervision as needed, engaging Resident #12 in simple structured activities that avoid demanding tasks, providing encouragement in decision making, monitoring psychotropic medications and presenting one thought at a time.
The communication care plan, initiated on 6/6/22 and revised on 6/9/22, documented Resident #12 had a communication problem related to Huntington's disease and dementia. It documented the resident was mostly non verbal, but was able to answer yes or no questions. The resident occasionally had verbal outbursts with staff and other residents. The interventions included: anticipating and meeting the residents needs, encouraging correct positioning within activities to promote proper communication with others, allowing adequate time for the resident or respond, discussing with the resident and family on concerns or feelings regarding communication, encouraging the resident to state thoughts even when having difficulties, monitoring for non verbal indicators of discomfort or distress and evaluating the resident for therapy needs.
D. Staff interviews
The NHA was interviewed on 8/23/22 at 11:35 a.m. She said Resident #12 hit Resident #20 on the back of her shoulders with both hands. She said the event occurred in the small dining room.
The NHA said Resident #12 had a history of hitting other residents and staff members. She said Resident #12 had a progressive disease and had been declining in the last few months.
The NHA said the facility offered to both of the residents' power of attorneys (POAs) to move rooms to keep the residents separated, but both parties declined. She said the facility requested the physician to review Resident #12's medications as they had noticed a recent increase in Resident #12's behaviors.
The NHA said Resident #12 often became overwhelmed in loud settings. She said the staff were responsible for redirecting the resident into calmer settings.
The NHA said Resident #12 enjoyed listening to music, watching television, eating snacks, and walking around the facility.
Based on interviews and record review, the facility failed to take the necessary steps to ensure three (#44, #79 and #20) of six residents were free from abuse out of 38 sample residents.
Specifically, the facility failed to:
-Protect Resident #44 from altercations with Resident #73;
-Protect Resident #79 from sexual abuse by Resident #14; and,
-Protect Resident #20 from physical abuse from Resident #12.
Findings include:
I. Facility policy
The Abuse, Neglect, Exploitation, or Misappropriation Reporting and Investigating policy and procedure, revised April 2021, was provided by the nursing home administrator (NHA) on 8/22/22 at 12:15 p.m. It read in pertinent part, If resident abuse, neglect, exploitation, misappropriation of resident property or injury of unknown source is suspected, the suspicion must be reported immediately to the administrator and to other officials according to state law. Upon receiving any allegations of abuse, neglect, exploitation, misappropriation of resident property or injury of unknown source, the administrator is responsible for determining what actions (if any) are needed for the protection of residents.
II. Altercations between Resident #44 and Resident #73
A. Altercations
1. Incident report
The nursing home administrator (NHA) provided the incident report on 8/22/22 at 12:00 p.m. The report revealed the following for 8/17/22:
Cameras were reviewed and indicated Resident #73 slapped Resident #44 and it was unclear what provoked this. Staff immediately separated the residents. Resident #44 had redness to the left side of her neck. The report indicated Resident #44 was not fearful following the incident. It indicated Resident #73 was asked not to participate in activities when Resident #44 was present. Resident #73 was also moved to the small dining area on the south side of the building to avoid contact with Resident #44 in the main dining room. Resident #44 was also placed on 15 minute checks. The report indicated there were no witnesses. No staff were interviewed and no other residents were interviewed aside from Resident #44 and #73.
2. Record review
Progress notes for Resident #44 from 8/17/22-8/23/22 revealed:
On 8/17/22 a progress note was completed that described the resident-to-resident altercation. It indicated Resident #73 approached Resident #44 and slapped her on the left side of her face and neck. The residents were separated and the police, assistant director of nursing, director of nursing, and physician were notified. Redness was observed on Resident #44's neck and the area was cleaned and ice was applied.
On 8/18/22 a social services progress note was completed that indicated the social services director met with Resident #44. It indicated Resident #44 was frustrated and hurt by Resident #73's behavior. It indicated Resident #44 had difficulty sleeping following the incident. It indicated referrals were sent out to different nursing facilities and Resident #44 declined being moved to a less busy area of the nursing facility.
On 8/20/22 a progress note was completed that indicated an additional incident between Resident #44 and Resident #73 occured. It indicated Resident #44 was sitting in the courtyard when Resident #73 approached her and said she needed to leave while attempting to make physical contact with a closed fist. Staff were able to stop Resident #73 from making physical contact and the residents were separated. The physician, NHA, and police were notified. Resident #44 denied being scared or afraid.
On 8/21/22 a progress note was completed that indicated an additional incident between Resident #44 and Resident #73 occured. It indicated Resident #44 was sitting in the main dining room and Resident #73 came in the room and hit the resident with a clothing protector. No injury was noted. The NHA, physician, and police were notified. It indicated Resident #44 was tearful while stating her report that indicated Resident #73 attacked her verbally on 8/20/22 and physically on 8/21/22.
-The facility was still in the process of investigating the events on 8/20/22 and 8/21/22 so the investigations were not provided.
B. Resident #44
1. Resident status
Resident #44, age under 65, was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), diagnoses included anoxic brain damage (lack of oxygen to brain), depression, anxiety disorder, and post-traumatic stress disorder.
The 7/6/22 minimum data set (MDS) assessment indicated the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. It indicated the resident required supervision for activities of daily living. It indicated the resident did not have physical behavior symptoms but did have verbal behavior symptoms directed toward others.
2. Resident interview
Resident #44 was interviewed on 8/17/22 at 12:57 p.m. Her partner was present for the interview. She said she was slapped at breakfast that morning by her old roommate. She said the police were notified after the incident. She said she had ongoing issues with the other resident (Resident #73) and staff were aware. She said she did not feel like the facility did much to prevent the incident. Resident #44 was tearful and said she felt like everyone hated her and the facility knew Resident #73 had issues with her.
3. Record review
The behavior care plan, revised 8/17/22, indicated Resident #44 had the potential to be verbally aggressive and had periods of tearfulness. Interventions included administering medications as ordered, analyzing triggers, assessing coping skills, positive feedback, and desculating situations.
The mental health care plan, revised 1/12/22, indicated the resident had major mental illness related to depression and post-traumatic stress disorder. Interventions included individual therapy for emotional support, encouragement to participate in activities, and psychiatric consultation.
C. Resident #73
1. Resident status
Resident #73, age under 65, was admitted on [DATE]. According to the August 2022 CPO, diagnoses included schizoaffective disorder, depression and anxiety disorder.
The 7/28/22 MDS assessment indicated the resident was cognitively intact with a brief interview for mental status score of 15 out of 15. It indicated the resident was independent with activities of daily living. It indicated the resident did not have any behaviors.
2. Record review
The behavior care plan, revised 8/1/22, indicated the resident had behaviors involving poor impulse control, wandering, and touching and taking items that were not hers. Interventions included administering medications as ordered, providing positive interactions and attention, discussing behaviors with residents, and analyzing behaviors to determine the underlying cause.
The aggression care plan, revised 8/17/22, indicated the resident had potential for physical and verbal aggression due to poor impulse control and difficulty with boundaries. Interventions included monitoring resident's location, offering to sit outside, redirection to stuffed animals, and calling family.
D. Observations
On 8/17/22 at lunch service, Resident #73 was observed in the main dining room on the north side of the facility. The social services director (SSD) stood by the resident for the duration of the meal. Resident #44 was not present.
On 8/18/22 at lunch service, Resident #73 was observed in the small south side dining room with SSD. Resident #44 was observed eating her lunch in the main dining room.
On 8/18/22 at 4:52 p.m., Resident #73 was observed sitting in the business office with her stuffed animals and tablet. The business office manager was in the office and the door was closed.
On 8/22/22 and 8/23/22, Resident #73 was observed with a one-to-one staff member at all times. Resident #44 was observed in group activities as well as in the courtyard during smoking times. The two residents were not observed together.
E. Staff interviews
The NHA, ADON, and social services assistant (SSA) were interviewed on 8/22/22 at 2:47 p.m. The NHA said Resident #44 and Resident #73 were previously roommates but had a room change due to difficulty between Resident #44's partner and Resident #73 that happened a month prior. The NHA said after the incident on 8/17/22, Resident #44 was placed on 15 minute checks. She said Resident #73 was with a staff member at all times for that day and a medication review was initiated. She said the facility was attempting a gradual dose reduction with Resident #73's antipsychotics which led to an increase in behaviors. She said after the incident on 8/21/22, Resident #73 was provided with a one-to-one staff member. She said Resident #44 did not express any fear associated with Resident #73.
Certified nurse aide (CNA) #4 was interviewed on 8/23/22 at 9:39 a.m. She said Resident #73 had increased behaviors over the past week. She said the behaviors involved screaming and difficulty with another resident. She said prior to these behaviors the resident rarely had behaviors and was doing okay. She said Resident #73 had a one-to-one staff member with her. She said when the resident demonstrated behaviors, staff would try to calm her down and talk with her. She said Resident #73 was currently spending time with social services or in her room and was eating all her meals in the south dining room.
Licensed practical nurse (LPN) #1 was interviewed on 8/23/22 at 9:45 a.m. He said Resident #73 was having behaviors that were not typical for her. He said these behaviors started about a week prior. He said she had been more manic and aggressive, specifically with one resident. He said the resident was also having auditory and visual hallucinations. He said the staff had been in contact with the physician to adjust medications. He said they were decreasing her antipsychotics when the behaviors started to increase. He said that the resident currently had a one-to-one staff member with her and was eating her meals in the south dining room.
The director of nursing (DON) and NHA were interviewed on 8/23/22 at 11:08 a.m. She said Resident #73 started to experience an increase in behaviors over the past week. She said Resident #73 was having a gradual dose reduction of her antipsychotics and that may have led to the behaviors. She said the behaviors observed were verbal aggression and physical aggression. She said Resident #73 perseverated on Resident #44 and her partner. She said after the 8/17/22 incident, Resident #73 was kept within eye sight by staff at all times. She said following the incident on 8/21/22 Resident #73 was placed with a one-to-one staff member and was easily redirected. She said Resident #73 participated in activities and dined on the south side of the building while Resident #44 would be encouraged to participate in activities and dine on the north side of the building. She said Resident #44 was not fearful of Resident #73.
The NHA said she spoke with Resident #44 and the resident did not request any additional services on top of her visits with the psychiatrist and psychologist. The NHA said 30 referrals were sent out to different facilities as Resident #44 voiced a desire to move to a different facility.
III. Incident of sexual abuse between Resident #79 and Resident #14
A. Facility investigation of incident on 8/9/22.
The 8/9/22 abuse investigation was provided by the nursing home administrator (NHA) on 8/22/22 at 9:00 a.m.
The report indicated the following: On 8/9/22, Resident #14 reached out and touched Resident #79 in the groin area (between the legs) while passing her in a wheelchair in the hallway on the south side of the facility. Central supply staff member advised a nurse and another nurse that she witnessed the incident. The central supply staff member stated that she advised Resident #14 to stop and keep his hands to himself. Resident #14 continued to propel himself down the hallway. The nurse said that Resident #79 did not react to the incident in any way and denied taking notice that the incident occurred. The director of nursing (DON) and medical doctor (MD) were notified.
Resident #79 had a diagnosis of traumatic brain injury (TBI). There was no evidence of injury.
The alleged assailant and victim were separated and the alleged assailant was placed on observation to protect others. The staff manager, certified nursing aide (CNA) #3 reported the suspected abuse.
Staff witnesses were interviewed, residents were attempted to be interviewed, and the security cameras were reviewed. Both residents were placed on 15 minute tracking for increased monitoring. The police were notified on 8/9/22.
Victim interview summary on 8/9/22: Resident #79 was not able to be interviewed due to the resident's cognition. Care plan in place for the victim. She was mostly non-verbal due to decline in cognitive state and increase in seizure activity. Mobility with a manual wheelchair outside.
Assailant interview summary on 8/9/22: Resident #14 did not recall the incident; the social worker educated the resident on touching other staff or residents inappropriately. Care plan in place for the assailant.
Sexual abuse was substantiated by the facility.
B. Resident #79
1. Resident status
Resident #79, age under 65, was admitted on [DATE], with readmission 6/28/18. According to the August 2022 computerized physician orders (CPO), diagnoses included traumatic brain injury (TBI), anxiety disorders, and epilepsy (seizure disorder).
The 5/11/22 minimum data set (MDS) assessment revealed the resident was unable to complete the interview for a brief interview for mental status (BIMS) scores. The staff assessment for mental status was conducted and revealed short term and long term memory problems. She was able to normally recall the location of her own room and staff names and faces. Cognitive skills for daily decision making were modified independent with inattention and disorganized thinking. Verbal behavioral symptoms directed toward others occurred one to three days per week. No rejection of care or wandering. She required extensive assistance with one person for dressing, toilet use, personal hygiene, and bathing. She required supervision with one person for bed mobility, transfers, and locomotion on and off the unit.
2. Resident observation
On 8/23/22 at 1:50 p.m. Resident #79 was observed seated in her wheelchair and was moving about the south nurse station.
3. Record review
The resident's comprehensive care plan for mood, revised 6/15/22, revealed the resident had anxiety, repetitive questions, paranoid delusions, pacing, repetitive statements, standing up out of her wheelchair, and being difficult to redirect. Behaviors such as, verbal/physical outbursts, acting inappropriately or disrobing can be precursors to seizures. Interventions included one-on-one with resident to discuss anxiety, provide reassurance, observe this resident for unsafe behaviors and provide reminders and interventions, attempt to keep this resident in your visual field when she appears to be anxious. When anxiety was observed, attempt to redirect to a less stimulated area of building, attempt one-on-one to identify pain versus pre-seizure activity and then medicate appropriately. Assess for pre-seizure activity and utilize vagus [NAME] stimulation activation.
The resident's comprehensive care plan for cognition, revised 3/14/22, revealed the resident had impaired cognition, impaired memory, poor insight, poor judgment, poor decision making ability, poor safety awareness, difficulty following conversations, time of confusion, the resident requires reminders and cues, all relating to diagnosis of encephalitis and epilepsy. The resident wore a wander guard for safety due to times of confusion regarding her whereabouts and situation. Interventions included to assist and attempt to orient to daily schedule, assist with daily activities and decisions, always speak in short uncomplicated sentences to avoid confusing or overwhelming the resident. Repeat information as needed, monitor for unsafe situations and intervene immediately. Offer cues and reminders as needed, provide tracking, and anticipate residents' needs. Notify the nurse of any concerns or changes in cognition. Provide one-on-one as needed. Last revision for interventions 1/31/19.
The resident's comprehensive care plan for behaviors, revised 3/14/22, revealed the resident could be impulsive. Interventions included monitoring for perseverative comments and suggestive comments, redirecting to a less stimulated area, to avoid impulsive acts on others. Inform nurse if increase in anxiety or impulsivity was observed so nurse can assess for potential seizure. Monitor daily interactions with peers in orders to intervene quickly if the resident violates personal space, or initiates sexual activity toward other male residents. Redirect the resident away from interested male residents so this resident will not be taken advantage of due to her long history of convulsions, and epilepsy. Monitor for agitated affect daily as this can trigger impulsive acts, using proactive redirection with a calming activity as tolerated. Provide praise for all compliance. Provide 15 minute tracking. Provide one to one as tolerated by the resident to discuss impulses and better ways to cope with impulses. Redirect the resident away from the main door or doorways alongside the hallways. Monitor frequently for safety and ensure the resident has safety helmet on and self release seat belt. Last intervention revision dated 2/14/22.
-There were no additional updates to the resident's comprehensive care plan following the 8/9/22 incident.
C. Resident #14
1. Resident status
Resident #14, age under 65, was admitted on [DATE], with readmission [DATE]. According to the 6/6/22 quarterly minimum data set (MDS), diagnoses included diabetes mellitus, anxiety disorder, psychotic disorder and schizophrenia.
The 6/6/22 MDS assessment revealed the resident was unable to complete the brief interview for mental status (BIMS) assessment. The staff assessment for mental status was conducted and revealed short and long term memory problems. He was able to recall the location of his room, staff names and faces, and that he was in a nursing home. His cognitive skills for daily decision making were modified independence with inattention and disorganized thinking. No verbal or physical behavioral symptoms directed toward others occurred. Other behavioral symptoms not directed toward others occurred one to three days per week. No rejection of care or wandering.
He required limited assistance with one person for toilet use, and bathing. Supervision with one person for bed mobility, and dressing. Independent with transfers, walking in the room, and locomotion on and off the unit.
2. Resident observation
Resident #14's room was checked multiple times on 8/17/22 at 3:20 p.m., 8/17/22 at 4:24 p.m., and 8/18/22 at 1:48 p.m. It was observed that the resident spent most of the time outside his room, moving about the hallways and outdoors. Resident #14 was observed in the outdoor smoking area 8/18/22 at 3:30 p.m.
D. Staff interview
The NHA and DON were interviewed on 8/23/22 at 11:05 a.m. The DON said Resident #14 had no other incidents with touching other residents, but he did have a history of reaching out to touch staff members inappropriately.
The NHA said the interventions in place for each of the residents included 15 minute checks. She said the victim would remain on 15 minute tracking for the time being.
The NHA said it was really difficult because both residents were hypersexual with cognitive challenges, with a history of wanting to hug and touch people. The NHA said when both residents were interviewed they both did not recall the incident. The NHA said both residents were seated in a wheelchair, rolling by each other in the hallway, when Resident #14 reached out and touched Resident #79. The NHA said she did not have any assessments for either resident related to consent for sexual activity. The NHA said both residents' BIMS scores were zero. The NHA said that staff have had abuse and dementia training and that staff have been trained to seperate, offer alternatives such as snacks, activities, redirect and de-escalate.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#10 and #38) of three residents with lim...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure two (#10 and #38) of three residents with limited range of motion received appropriate treatment and services out of 38 sample residents.
Specifically, the facility failed to:
-Ensure Resident #10 received treatment to help prevent a contracture after being determine a high risk for developing contractures; and,
-Ensure Resident #38's brace was in place as ordered by the physician to prevent the worsening of the resident's right hand.
Findings include:
I. Facility policy and procedure
The Restorative Nursing Services policy and procedure, revised July 2017, was provided by the nursing home administrator (NHA) on 8/23/22 at 2:44 p.m. It revealed in pertinent part, Restorative nursing care consists of nursing interventions that may or may not be accompanied by formalized rehabilitative services (example: physical, occupational or speech therapies).
Residents may be started on a restorative nursing program upon admission, during the course of stay or when discharged from rehabilitative care.
Restorative goals and objectives are individualized and resident-centered, and are outlined in the resident's plan of care.
II. Resident #10
A. Resident status
Resident #10, under the age of 65, was admitted on [DATE]. According to the July 2022 computerized physician orders (CPO), the diagnoses include multiple sclerosis (MS), seizures, dementia and chronic pain.
The 5/31/22 minimum data set (MDS) assessment revealed the resident had short-term and long-term memory impairment. The resident was severely impaired making decisions regarding tasks of daily life. She required extensive assistance of two people for bed mobility, extensive assistance of one person for eating, personal hygiene and total dependence of two people for transfers, dressing, toileting.
The MDS indicated the resident had limited range of motion on both upper and lower extremities. It indicated the resident was not on a restorative program and did not have a brace to her extremities.
B. Observations
On 8/22/22 at 6:04 a.m. Resident #10 was sitting in the common area. Both of her hands were resting on her abdomen. Her fingers on both hands were curled towards her palms.
C. Record review
The activities of daily living (ADL) care plan, initiated on 2/3/18 and revised on 11/29/21 documented Resident #10 was dependent for all ADLs related to MS. The interventions included in pertinent part, monitor for pain when providing care.
The limited physical mobility care plan, initiated on 5/7/18 and revised on 11/29/21, documented Resident #10 had limited physical mobility related to MS. The interventions included: assisting the resident with repositioning, providing a broda chair (specialty wheelchair) for positioning and mobility, monitoring for signs or symptoms of contractures and providing gentle range of motion as tolerated with daily care.
D. Staff interviews
Licensed practical nurse (LPN) #8 was interviewed on 8/23/22 at 9:18 a.m. She said the nursing staff did not provide range of motion exercises to Resident #10. LPN #8 said Resident #10 needed total assistance with all ADLs.
The director of nursing (DON) was interviewed on 8/23/22 at 9:20 a.m. She said the facility did not have a restorative nursing program. She said the facility had recently hired a new staff member to help restart the restorative nursing program.
The director of rehabilitation (DOR) was interviewed on 8/23/22 at 8:22 a.m. She said Resident #10 had not been on therapy services recently for prevention of contractures.
The NHA and minimum data set coordinator (MDSC) were interviewed on 8/23/22 at 11:00 a.m. The NHA said Resident #10 was assessed by the DOR on 8/23/22 and she did not have contractures to her upper or lower extremities.
The NHA said range of motion exercises were important to prevent contractures from developing. She said Resident #10 was at high risk for developing contractures related to her diagnoses of MS.
The NHA said Resident #10's care plan documented Resident #10 received range of motion exercises with her ADLs. The NHA said the facility was unable to provide documentation of the exercises being completed.
The NHA and the DON were interviewed on 8/23/22 at 2:56 p.m. The DON said she added range of motion exercises to the residents daily cares checklist and provided an in-service to the staff regarding range of motion therapies.
E. Facility follow up
The infection preventionist (IP) provided a copy of the range of motion in-service provided to the nursing staff on 8/23/22 at 11:24 a.m. during the survey process.
III. Resident #38
A. Resident status
Resident #38, age [AGE], was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), diagnoses included hemiplegia (one sided paralysis) affecting right side, contracture of hand, and muscle weakness.
The 6/27/22 minimum data set (MDS) assessment indicated the resident was cognitively intact with a brief interview for mental status score of 13 out of 15. It indicated the resident did not reject care and required extensive assistance for activities of daily living. It indicated the resident had functional limitations in range of motion for upper and lower extremities on one side. The resident utilized a wheelchair for mobility. It indicated one day of a restorative nursing program involving passive range of motion over the past 15 days.
B. Resident interview
Resident #38 was interviewed on 8/17/22 at 3:27 p.m. She said she was supposed to have exercises but no staff completed them with her. She said she had a splint for her right hand but no staff put it on for her.
She was not wearing a splint at the time of the interview.
C. Observations
On 8/17/22, Resident #38 was observed at lunch and afternoon activities and was not wearing a splint on her hand.
On 8/18/22, Resident #38 was observed at lunch and afternoon activities and was not wearing a splint on her hand.
On 8/23/22 at 12:04 p.m., Resident #38 was observed at lunch and had a splint on her right hand.
D. Record review
The mobility care plan, revised 12/10/21, indicated Resident #38 had a contracture to her right hand and right sided paralysis. Interventions included passive range of motion to right hand daily prior to putting on splint, assessing right hand and monitoring pain and discomfort, and restorative nursing three to four times a week for right wrist and digits for 15 minutes.
The August 2022 CPO revealed the following:
-Right hand splint on in the morning off in the evening two times a day. Ordered 3/29/22.
E. Staff interviews
Registered nurse (RN) #4 was interviewed on 8/23/22 at 9:30 a.m. She said Resident #38 had a hand contracture. She said the resident had a splint but would refuse it sometimes.
The director of rehabilitation (DOR) was interviewed on 8/23/22 at 11:57 a.m. She said Resident #38 had a right ankle contracture and a right hand contracture. She said the facility did not currently have a restorative nursing program so therapists trained the certified nurse aides (CNA) on range of motion exercises. She said she had not seen Resident #38 wearing her hand splint as much as she should be.
CNA #6 was interviewed on 8/23/22 at 1:14 p.m. She said Resident #38 was probably not wearing her splint last week because agency staff may not have put it on. She said the splint was put on in the morning and taken off at night. She said CNAs performed range of motion exercises with the resident though that was dependent on the resident's mood and staffing.
The director of nursing (DON) and nursing home administrator (NHA) were interviewed on 8/23/22 at 3:13 p.m. The DON said Resident #38 had a right hand contracture and was unsure if she had a contracture to her ankle. She said range of motion exercises should be completed with daily care but there was no documentation indicating this. She said Resident #38 should wear her hand splint daily. She said if the resident refused the splint staff should document the refusal but there was no documentation of this in the resident's progress notes.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #61
A. Resident status
Resident #61, age less than 60, was admitted on [DATE]. According to August 2022 computeriz...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** III. Resident #61
A. Resident status
Resident #61, age less than 60, was admitted on [DATE]. According to August 2022 computerized physician's orders (CPO), diagnoses included encephalopathy (damage or disease that affect the brain), restlessness and agitation, anxiety disorder, specified depressive disorder, intracranial injury without loss of consciousness (brain injury), cerebellar stroke syndrome, drug induced akathisia (movement disorder), conversion disorder with seizure or convulsions, dementia without behavioral disturbances, mood disorder, personal history of traumatic brain injury and fracture of unspecified part of left clavicle (collarbone).
The 7/19/22 minimum data set (MDS) assessment documented the resident was severely cognitively impaired with a brief interview for mental status (BIMS) score of three out 15. The resident required one-person assistance with supervision, oversight, encouragement, and cueing for bed mobility, transfers, walking in their room, corridor and within the unit floors.
B. Facility fall investigation
On 7/14/22 at 4:30 p.m., it was documented that Resident #61 was found by the director of nursing (DON) lying on her left side and was not sure what had happened to cause her to fall. The DON assessed the resident and found that her helmet was properly intact, bruises were starting to form on her left knee and on her left shoulder. Her range of motion for her left knee was at baseline but the resident was unable to move left shoulder. The DON called hospice and started a neurological assessment sheet.
-The resident's care plan was not updated with interventions after this fall to prevent reoccurance.
C. Record review
The care plan, last updated on 8/9/22 identified the resident was at high risk for falls her interventions included anticipate and meet the residents needs and follow facility fall protocol.
According to the morse fall protocol dated 6/28/22 she scored a 55 and was at high risk for falling. The morse fall protocol dated 7/19/22 she scored a 55 and is at high risk for falling.
D. Observation
On 8/18/22 at 1:50 p.m. observation of the resident's room showed that there was a transfer pole in her room to assist her with getting up, and she wore a helmet.
E. Staff interview
The nursing home administrator (NHA) was interviewed on 8/23/22 at 2:58 p.m. She said that the team reviews falls in their morning meetings and that they have specific fall care plans.
The NHA said Resident #61's fall care plan was inappropriate and incomplete. She acknowledged a resident's goals and treatment should be indicated on the care plan to ensure staff followed implemented interventions for safety.
IV. Resident #52
A. Resident status
Resident #61, age [AGE], was readmitted on [DATE]. According to August 2022 computerized physician's orders (CPO), diagnoses included major depressive disorder, schizoaffective disorder, fibromyalgia (disorder characterized by widespread musculoskeletal pain accompanied by fatigue, sleep, memory and mood issues), neuropathy, arthropathies right shoulder (joint disease), and presence of right artificial shoulder joint.
The 6/30/22 MDS assessment documented that the resident was cognitively intact with a BIMS score of 15 out of 15. The resident required one-person assistance with supervision, oversight, encouragement, and cueing for bed mobility, and locomotion throughout the unit, and a two person assist for transfers.
B. Fall facility investigation
On 7/4/22 at 2:30 a.m., it was documented by licensed practical nurse ( LPN) #3 that Resident #52 was found on the floor with her head down by the bathroom door. LPN #3 and an unknown staff assisted Resident #52 into her wheelchair after ensuring that the brakes were secured and educated the resident on putting her brakes on before transfers.
C. Resident interview
Resident #52 was interviewed on 8/17/22 at 10:30 a.m. She said she had a recent fall after she had shoulder surgery. She said that her brakes were not locked and she fell on the floor, staff came, assisted her back into her wheelchair and someone took her vitals later on that night.
D. Record review
Progress note written LPN #3 on 7/4/22 at 2:47 a.m. documented that she found Resident #52 on the floor and that they were going to sit in her chair and the brakes were not on and so she fell onto the ground. LPN #3 assisted the resident into her chair and then into her bed. A follow up progress note dated 7/4/22 at 3:00 a.m. documented that the DON was notified of the fall and that an RN assessed the resident indicating no injuries besides a hematoma to her right forehead
-Although the RN assessed the resident after her fall, she was moved by staff prior to the RN assessing the resident after the fall.
The care plan updated on 6/30/22 identified the resident as a moderate fall risk her interventions include anticipating residents needs, ensuring that the call light is within reach, educate and assist her with bedding, educate family, caregivers and residents what to do when a fall occurs, follow facility protocol and review information on past falls and attempt to determine cause of falls. Remove any potential causes if possible and educate resident, caregivers and family to ensure the residents safety.
E. Staff interviews
The DON was interviewed on 8/23/22 at 3:08 p.m. She said RNs needed to assess residents who had a fall. She said staff should assess the resident before assisting them off of the ground. She said an RN assessed the resident after her fall; however, acknowledged that an LPN assessed the resident while she was on the floor and then assisted the resident into a wheelchair. She said an LPN could not assess a resident after a fall.
Based on observations, record review and interviews, the facility failed to ensure three (#12, #61 and #52) of four residents reviewed for accidents out of 38 sample residents received adequate supervision to prevent accidents.
Specifically, the facility failed to:
-Implement a person-centered care plan that identified Resident #12, #61 and #52's fall risk and put effective interventions into place to reduce falls; and,
-Ensure a registered nurse (RN) consistently assessed residents prior to moving them after a fall.
Findings include:
I. Facility policy and procedure
The Fall and Risk, Managing policy and procedure, revised March 2018, was provided by the nursing home administrator (NHA) on 8/23/22 at 2:39 p.m. It revealed in pertinent part, Based on previous evaluations and current data, the staff will identify interventions related to the resident's specific risks and causes to try to prevent the resident from falling and to try to minimize complications from falling.
The staff, with the input of the attending physician, will implement a resident-centered fall prevention plan to reduce the specific factor(s) of falls for each resident at risk or with a history of falls.
If falling recurs despite initial interventions, staff will implement additional or different interventions, or indicate why the current approach remains relevant.
In conjunction with the attending physician, staff will identify and implement relevant interventions (example: hip padding or treatment of osteoporosis, as applicable) to try to minimize serious consequences of falling.
If the resident continues to fall, staff will reevaluate the situation and whether it is appropriate to continue or change current interventions. As needed, the attending physician will help the staff reconsider possible causes that may not previously have been identified.
II. Resident #12
A. Resident status
Resident #12, under the age of 65, was admitted on [DATE]. According to the August 2022 computerized physician orders (CPO), the diagnoses included Hunnington's disease (progressive brain disorder), dementia with behavioral disturbance and depression.
The 6/2/22 minimum data set (MDS) assessment revealed the resident had short-term and long-term memory impairment. The resident was moderately impaired making decisions regarding tasks of daily life. She needed limited assistance of one person for bed mobility, transfers, supervision for walking; and, extensive assistance of one person for eating, toileting and personal hygiene. The assessment indicated the resident did not wander within the review period.
The MDS indicated the resident had two or more falls without injury within the review period.
B. Observations
On 8/17/22 at 2:29 p.m. Resident #12 was sitting in a chair in the common sitting area. She was speaking nonsensically and had uncontrolled movements to her upper extremities.
-At 2:30 p.m. Resident #12 attempted to stand up from a sitting chair in the common area, but was unable.
-At 3:20 p.m. Resident #12 was sitting in the small dining room. She stood up without an assistive device and began yelling nonsensical words. An unidentified certified nurse aide (CNA) guided Resident #12 to the common sitting area and told her to sit in a chair.
-At 3:25 p.m. Resident #12 stood back up and began walking around without an assistive device, while yelling nonsensical words.
-At 3:26 p.m. an unidentified nursing staff member guided Resident #12 to sit back in the chair.
-At 3:28 p.m. Resident #12 stood back up and began walking around without an assistive device again.
On 8/22/22 at 6:45 a.m. Resident #12 was wandering around the facility without an assistive device. The activities director (AD) walked past the resident.
-At 6:46 p.m. a CNA walked past Resident #12 who continued wandering.
During a continuous observation on 8/22/22 beginning at 7:29 a.m. and ended at 7:47 a.m. the following was observed:
-At 7:29 a.m. Resident #12 was sitting in the small dining room. She stood up and began walking around the dining room without an assistive device.
-At 7:31 a.m. an unidentified certified nurse aide (CNA) guided Resident #12 back to her dining room chair. At this time Resident #12 did not have a beverage or food in front of her.
-At 7:33 a.m. Resident #12 stood back up and was standing next to the dining table. An unidentified CNA assisted Resident #12 to sit back down and provided her a beverage.
-At 7:34 a.m. Resident #12 attempted to stand up.
-At 7:35 a.m. Resident #12 stood up and began walking around the dining room without an assistive device. At 7:38 a.m. an unidentified CNA told the resident to sit back down.
-At 7:40 a.m. an unidentified CNA assisted the resident back to her chair.
-At 7:47 a.m. Resident #12 received her meal.
-At 12:45 p.m. Resident #12 walked out of her room without her safety helmet on.
C. Record review
The fall care plan, initiated on 7/5/18 and revised on 1/8/22, documented Resident #12 had potential for falls and injury related to Huntington's disease. The interventions included: assessing the residents fall risk on admission, quarterly and when a fall occurs, assisting the resident with mobility as needed, monitoring for problems with mobility, providing assistance for activities of daily living, reporting changes to the physician, reporting falls to the physician, reporting falls or problems with ambulation to the nurse and assisting the resident with putting on hip protectors daily.
Another fall risk care plan, initiated on 7/14/22 and revised on 6/9/22, documented Resident #12 was at high risk for falls related to Huntington's disease, which can cause confusion, dementia, balance problems, incontinence, poor communication and unaware of safety needs. The interventions included: educating the caregivers about safety reminders, encouraging the resident to participate in activities that promote exercise for strengthening, ensuring the resident has her safety helmet on while ambulating, ensuring Resident #12 has proper footwear on, following the facilities fall protocol, providing Resident #12 with activities that minimize the potential for falls, therapy to evaluate and treat as needed and ensuring there are non-skid feet on the chair when assisting the resident to sit down.
The 6/2/22 fall risk assessment documented Resident #12 was at high risk for falls.
1. Fall incident on 4/17/22 at 8:00 a.m.- witnessed
The 4/17/22 fall report was documented at 8:00 a.m. by licensed practical nurse (LPN) #4, Resident #12 had fallen in the dining room. The fall was witnessed by a CNA. Upon LPN #4's arrival to the dining room, Resident #12 was sitting on the floor with her safety helmet on. The CNA reported the resident did not hit her head when she fell. LPN #4 assisted the resident off of the floor and was assisted to a chair in the dining room.
-The resident was not assessed by a RN after she sustained the fall.
2. Fall incident on 4/17/22 at 1:41 p.m.- witnessed
The 4/17/22 change of condition evaluations and transfer assessment was documented at 1:41 p.m. by LPN #5, Resident #12 sustained a witnessed fall followed by a change in gait. The assessment documented the resident had increased confusion and decreased mobility at the time of the fall. The resident did not have any pain after the fall. The physician and power of attorney were notified of the fall. The physician ordered the resident to be sent to the emergency department for further evaluation after two falls in one day.
The 4/17/22 nursing progress note documented by LPN #4, Resident #12 had lost her balance multiple times that day in the dining room. The resident was found sitting on the floor in her room by housekeeping staff. The resident was helped up and was assisted to the television room. The physician was notified and ordered for the resident to be sent to the emergency room.
-The resident was not assessed by a RN before she was helped up.
The 4/20/22 interdisciplinary team (IDT) progress note documented the IDT team met and the resident was sent to the hospital for treatment and evaluation.
-Upon return from the hospital no person-centered fall interventions were implemented to prevent additional falls.
3. Fall incident on 5/3/22- winessed
The 5/3/22 fall report documented by LPN #6, Resident #12 was sitting in her wheelchair in the small dining room. Resident #12 unlocked her wheelchair brakes and fell out of the wheelchair onto her buttocks. A CNA witnessed the fall and said Resident #12 did not hit her head. The report documented Resident #12 had her helmet on at the time of the fall. The physician and POA were notified.
The 5/5/22 IDT progress note documented the IDT team met to review Resident #12's fall on 5/3/22. The note documented the resident had poor safety awareness. Hip protectors were ordered for the resident (see interviews below).
4. Fall incident on 6/16/22- un-witnessed
The 6/16/22 fall report documented by registered nurse (RN) #2, Resident #12 was found on the floor in her room. RN #2 assessed the resident.
The 6/20/22 IDT progress note documented the IDT team met to review Resident #12's fall from 6/20/22. The IDT recommended the physician to complete a medication review.
5. Fall incident on 7/3/22- unwitnessed
The 7/3/22 fall report documented by LPN #7, Resident #12 had declined to eat lunch with assistance in the dining room. A CNA assisted the resident to her room and attempted to provide assistance with eating in a less stimulated environment. It documented Resident #12 continued to be agitated. Resident #12 became physically aggressive and the CNA assisted the resident to the floor. It documented a RN assessed the resident and no injuries were noted. The physician and the resident's POA were notified of the fall.
The 7/7/22 IDT note documented the team requested the physician to complete a medication review.
-However, a medication review was completed two weeks prior for a previous fall. A new person-centered fall intervention was not implemented.
D. Staff interviews
CNA #7 was interviewed on 8/23/22 at 11:25 a.m. She said when a resident had a fall she would notify the nurse on duty prior to moving the resident. She said it was her responsibility to check the residents' vitals.
CNA #7 said Resident #12 was very impulsive. She said Resident #12 would often stand up and walk around the facility.
CNA #7 said Resident #12 had a safety helmet on. She said she had never placed hip protectors on Resident #12 or seen them on her.
CNA #7 said she was unsure where the residents' person-centered fall interventions were documented. She said she was unsure what the [NAME] (staff directive) had documented on it for Resident #12.
The NHA was interviewed on 8/23/22 at 11:35 a.m. She said Resident #12 often needed redirection to prevent falls. She said Resident #12 often became stimulated in loud areas of the facility.
The NHA said Resident #12 had a protective helmet in place to prevent head injuries during potential falls. She confirmed Resident #12 should have her helmet on at all times as she was very impulsive and could walk around without staff assistance. The NHA said she would update the staff task sheet to ensure Resident #12's helmet was on at all times.
The NHA said Resident #12 should have hip protectors on at all times to prevent injury from potential falls. She said she would educate the nursing staff immediately regarding the resident's hip protectors.
The NHA said the nursing staff should have utilized the [NAME] (staff directive) and the care plan to determine Resident #12's fall interventions.
LPN #1 was interviewed on 8/23/22 at 11:39 p.m. LPN #1 said when a resident had a fall a RN must assess the resident prior to moving the resident. He said it was not within a LPN's scope of practice to assess a resident.
He said Resident #12 was impulsive and had no safety awareness. He said the resident had a couple fall interventions in place including: a fall mat next to her bed, her bed in the lowest position and a safety helmet.
LPN #1 said he assumed the fall interventions were on Resident #12's care plan, but he had not looked at it since starting at the facility a month ago.
The director of nursing (DON) was interviewed on 8/23/22 at 1:41 p.m. She said when a resident sustains a fall, a RN must assess the resident prior to moving them. She said LPN's are unable to assess due to their scope of practice.
The DON said Resident #12 often needed redirection to prevent falls. She said Resident #12 did not participate in group activities. She said Resident #12 got over stimulated when she was in loud areas.
The DON and NHA were interviewed on 8/23/22 at 2:56 p.m. The NHA said the facility recently started using a different fall risk assessment. She said the fall risk assessment directly links to the care plan electronically. The NHA said they implemented this system to ensure each resident had person-centered fall interventions on their care plans.
The NHA said after a resident had a fall the interdisciplinary team reviewed the fall and implemented a person centered intervention to prevent future falls.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews the facility failed to maintain an infection control program designed to pr...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and interviews the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of disease and infection in three of four units.
Specifically, the facility failed to:
-Ensure staff and contractors wore personal protective equipment (PPE) appropriately; and,
-Ensure nurse staff performed hand hygiene during medication pass and after touching masks.
Findings include:
I. Professional reference
The Centers for Disease and Prevention (CDC) Hand Hygiene in Healthcare Settings, last reviewed 1/30/2020, retrieved from https://www.cdc.gov/handhygiene/providers/guideline.html on 8/25/22 included the following recommendations for hand hygiene: Use an alcohol-based hand sanitizer immediately before touching a patient, before performing an aseptic task or handling invasive medical devices, before moving from work on a soiled body site to a clean body site on the same patient, after touching a patient or the patient's immediate environment, after contact with blood, body fluids or contaminated surfaces, and immediately after glove removal.
The CDC Post Vaccination Considerations, updated 3/13/21, retrieved from https://www.cdc.gov/coronavirus/2019-ncov/hcp/post-vaccine-considerations-residents.html on 8/25/22. The CDC considerations read in pertinent part: Because information is currently lacking on vaccine effectiveness in the general population; the resultant reduction in disease, severity, or transmission; or the duration of protection, residents and healthcare personnel should continue to follow all current infection prevention and control recommendations to protect themselves and others from SARS-CoV-2 infection, regardless of their vaccination status.
II. Facility policy and procedure
The COVID-19 Prevention, Response and Testing policy and procedure, date developed 2/1/22, provided by the nursing home administrator (NHA) on 8/17/22 at 10:16 a.m. via email, it read in pertinent part, Interventions to prevent the spread of respiratory germs within the facility: Keep residents and employees informed by answering questions and explaining what they can do to protect themselves and their fellow residents (i.e. handwashing, social distancing, respiratory hygiene/cough etiquette). Support hand hygiene and respiratory/cough etiquette by residents, and employees by making sure tissues, soap, paper towels, and alcohol-based hand rubs are available. Educate staff on proper use of personal protective equipment and application of standard, contact, droplet, and airborne precautions, including eye protection. Promote easy and correct use of personal protective equipment (PPE) by: posting signs on the door or wall outside of the resident room that clearly describe the type of isolation precautions needed and required PPE. Make PPE available immediately outside of the resident's room. Ensure staff know how to request additional needs for PPE.
III. County positivity rate
The facility is located in [NAME] county where the level of community transmission rate was high the week of 8/19/22 to 8/25/22.
IV. PPE worn appropriately
A. Observations and interviews
Throughout the survey from 8/17/22 to 8/23/22, staff were observed inconsistently wearing PPE, the following observation revealed:
On 8/22/22 at 4:45 a.m. certified nurse aide (CNA) #5 was observed wearing two masks, a surgical mask with a N95 over with only one strap secured. CNA #5 was interviewed immediately after the observation about her masks and she said she was uncomfortable wearing the N95 with both straps and it made it hard to do her work.
The facility staff were currently all wearing N95 masks due to the high county positivity rate.
Registered nurse (RN) #3, who was the charge nurse on night shift, was interviewed after the observation of CNA #5's masks. RN #3 said she did not feel comfortable correcting CNA #5's personal protective equipment (PPE) since they both work for an agency and at different ones.
-At 5:30 a.m. CNA #2 was observed entering the facility with no mask on.
-At 5:37 a.m. CNA #2 was observed with an ill-fitting mask, the bottom strap was broken and hanging in front of her face. The mask was not observed covering her nose securely.
CNA#2 was interviewed on 8/22/22 at 5:50 a.m. She said the facility was not in outbreak, and said the mask broke about 15 minutes before and she should have changed it but she did not.
-At 5:56 a.m. CNA #2 continued to wear the same mask. She walked down the hallway knocked and entered the doorway of room [ROOM NUMBER]. Then she walked down the main hallway.
-At 5:58 a.m. LPN #2 was observed receiving a report from the night nurse. She was observed not wearing her mask appropriately. The bottom strap of her mask was hanging in front of her face. LPN #2 said she just forgot to secure her mask appropriately. She then secured the bottom strap of her mask around her head.
An unidentified night CNA was observed giving a report, on the north hallway, to the oncoming unidentified morning CNA, he was observed with only one strap of his mask around the back of his head, he did not have a strap on the bottom half of his mask.
-At 6:01 a.m. CNA #2 stood in the main hallway common area with her mask still worn incorrectly. CNA #1 arrived for the morning shift, she did not have her mask securely fastened.
-At 6:20 a.m. CNA #1 was observed coming out of a room, in the north hall, with her mask secured, she said she realized her mask was not secure and she fixed it.
-At 6:35 a.m. the maintenance service director (MSD) was observed not wearing N95 properly with one strap off. The MSD immediately corrected when brought to his attention.
-At 7:28 a.m. a phlebotomist (PBT) from a contract agency was in the facility. She was wearing an N95 mask but no face shield or goggles. The PBT was interviewed and she said it was too hard to wear eye protection with her glasses.
On 8/23/22 at 9:05 a.m. a staff member was observed in the social services office with their mask off and a resident was also seated in the office with his mask off.
B. Additional interviews
The infection preventionist (IP) was interviewed on 8/22/22 at 6:44 a.m. The IP said she provided education on mask wearing and said this morning she started additional education with the staff. The IP said the RN on the night shift was supposed to monitor proper PPE use by staff and to correct and educate if needed.
RN #1 was interviewed on 8/22/22 at 6:50 a.m. She said she would educate a CNA if they were seen wearing a mask wrong or other PPE incorrectly. RN #1 said it was important to wear PPE correctly because the staff could give the residents COVID-19.
RN #2 was interviewed on 8/22/22 at 7:05 a.m. She said if a CNA was not wearing a mask or not wearing it properly, she would tell them in order to correct it. RN #2 said it was important to wear the PPE correctly to keep the residents safe from COVID-19.
The IP was interviewed on 8/22/22 at 7:30 a.m. She said the phlebotomist should be wearing eye protection anytime within six feet of a resident and as she would be conducting lab draws within six feet of residents The IP said she would go and educate the phlebotomist right away.
The DON was interviewed on 8/23/22 at 10:48 a.m. The DON said the facility expected staff to wear appropriate masks at all times. The DON said the staff, including those from the agency, must wear PPE appropriately. The DON said the RN on the unit should direct the correct PPE in order to avoid risk of exposure to the residents. The DON said the administration planned to provide more education to staff. The DON said the staff in office spaces should wear masks when residents enter for prevention of exposure to the residents.
C. Facility follow-up
The IP provided documentation of educational inservices on 8/22/22 at 7:45 a.m.
1. Subject PPE, instructors IP, and DON. Date conducted 8/22/22. Signed by 28 staff members (Day shift). Re: Infection control policies and procedures. hand hygiene-Gown, gloves, masks, goggles. If you do not know the appropriate PPE, ask the full-time staff what you should do.
2. Medication pass, instructor IP, dated 8/22/22. Signed by five RNs/licensed practical nurses (LPNs). The ten rights of drug administration. Hand hygiene must be performed before getting medication ready, before applying gloves, after removing gloves, before and after each person. Anytime you touch your face mask. Medication should never be touched with your hands. If a resident refuses medication it should be destroyed immediately.
The IP provided documentation of educational inservices on 8/22/22 at 8:29 a.m.
1. Inservice on room trays, infection control, PPE, new assignments- dated 1/28/22 instructor IP and director of nursing (DON). Signed and dated by 15 certified nursing aides (CNAs). Education to staff how to wear N95 when they enter the building and goggles/face shields must be worn while in any resident areas.
2. Inservice on PPE. dated 2/16/22 by IP. Signed by 13 staff members registered nurses (RNs) and CNAs. Education-all staff need to wear either goggles or a face shield in all areas that they will be within six feet of a resident.
3. Inservice on hygiene, activities of daily living (ADL), tube feed, and conversations, dated 4/15/22. Signed by 34 staff members. Education-all staff wear N95 masks and eye protection (goggles or face shield) must be worn at all times while in resident care areas when county transmission rate was high or substantial.
4. Pericare and hand hygiene, bedpans, and urinals dated 6/2/22. Signed by 36 staff members, RNs, LPNs and CNAs.
The IP provided documentation of education inservices on 8/23/22 at 10:10 a.m.
1. PPE inservice conducted 8/23/22 by IP, signed by 18 staff members (night shift).
2. PPE inservice completed on 8/23/22 by IP, signed by three CNAs (night shift).
V. Failure to ensure hand hygiene during medication administration
A. Observations and interviews
1. Registered nurse observation (RN)
On 8/18/22 at 3:57 p.m. RN #2 was observed preparing four resident medications. She performed hand hygiene and donned gloves and poured medications into her gloved hand then into a medicine cup for the first two residents. However when she prepared the last two resident's medications she performed hand hygiene, but did not don any gloves and she continued pour the medication into her ungloved hand then the medication cup.
RN #2 was interviewed immediately afterwards. She said at times she poured medications directly into the medicine cup, but preferred to pour the medication into her hand. She said routinely she performed hand hygiene then donned gloves and poured the medication into her hand then the medicine cup, but she just forgot to put on gloves.
2. Licensed practical nurse (LPN) observation
On 8/22/22 at 7:13 a.m. LPN #2 was observed standing at the medication cart. She pulled down her mask, wiped her nose with a tissue, then used her mouse attached to the computer to open and review the electronic medical record (eMAR). She did not sanitize her hands. She was observed preparing Resident #46's medications. After pouring the medications in a medicine cup, she donned gloves and placed the medication in a plastic sleeve, crushed the medication and put it in vanilla pudding then she wiped down the cart with a disinfectant wipe. LPN #2 doffed her gloves, poured a cup of water and walked down the hall to administer the medications to Resident #46; however, the resident refused.
LPN #2 returned to the medication cart and labeled the medicine cup and placed it in the medication cart. She walked to the inside of the nurses' station, pulled her mask down and took a drink of coffee, then asked a resident in the hallway if they wanted their medication. She grabbed a Kleenex, pulled her mask down wiped her nose, opened the cart closed the cart, then walked down the hall, walked into room [ROOM NUMBER] and immediately walked out, then knocked and went into room [ROOM NUMBER], then immediately walked out of the room and walked back down the hall to her cart. LPN #2 used the mouse to open the eMAR, closed the eMAR and then walked down the hallway (turned into a small hallway where there was a restroom).
-At 7:30 a.m. LPN #2 was observed walking back to the unit away from the area where the restroom was located. She walked up to the medication cart and prepared another resident's medications because the resident walked up to the medication cart and requested them.
-At 7:38 a.m. LPN #2 was interviewed. She said prior to returning to her medication cart she went down the hallway to use the restroom. She pulled Resident #46's medication from the cart and emptied it into the drug buster, she said she should have discarded them after the resident refused. She said she should have performed hand hygiene prior to preparing resident medications. She said she should have performed hand hygiene when she wiped her nose, pulled down or touched her mask and before and after donning and doffing gloves, but she forgot.
B. Administrative interview
The infection preventionist (IP) was interviewed on 8/22/22 at 7:55 a.m. She said staff were supposed to perform hand hygiene in between resident care, this included medication pass. She said staff were supposed to perform hand hygiene prior to administering medications, touching their masks or donning/doffing personal protective equipment (PPE). She said she planned to provide staff education by wearing their masks appropriately and performing hand hygiene in between resident care, and donning/doffing PPE. She said the pharmacist planned to observe the nurses during medication pass and provide education as needed.
The director of nursing (DON) was interviewed on 8/23/22 at 10:56 a.m. She acknowledged all breaks in infection control practices that were observed. She said the facility started immediate infection control/hand hygiene training.
C. Facility follow-up
The nursing home administrator (NHA) provided copies of all in-service training on 8/23/22 at 10:00 a.m.
Medication pass including hand hygiene dated 8/22/22 documented the following pertinent information:
Hand hygiene must be performed before getting medication ready, before applying gloves, after removing gloves, before and after each person, and anytime you touch your mask. Medication is never to be touched with your hands. You should always pop/place the medication from the medication card/bottle directly into the medication cup and/or use the tops of the bottles to handle the medication. If needing to open a capsule or cutting a tablet, gloves must be put on first. If a resident refuses, the medication should be destroyed immediately.
The consultant pharmacist completed a competency assessment for administering oral medication on 8/22/22 with nine staff including the nurses above.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected most or all residents
Based on observations, interviews and record review the facility failed to store, prepare, distribute and serve food in a sanitary manner in the main kitchen.
Specifically, the facility failed to ens...
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Based on observations, interviews and record review the facility failed to store, prepare, distribute and serve food in a sanitary manner in the main kitchen.
Specifically, the facility failed to ensure appropriate hand washing and glove usage in the main kitchen.
Findings include:
I. Professional reference
The Colorado Department of Public Health and Environment (2019) The Colorado Retail Food Establishment Rules and Regulations, retrieved from:
https://www.colorado.gov/pacific/sites/default/files/DEHS_RetailFd_6CCR10102_RFFC_EffJan2019.pdf. It read in pertinent part,
-Ready-to-eat is considered a food without further washing, cooking, or additional preparation and that is reasonably expected to be consumed in that form.
-Employees prevent bare hand contact with ready-to-eat food by properly using suitable utensils such as deli tissue, spatulas, tongs, single-use gloves, or dispensing equipment.
-Single-use gloves shall be used for only one task, such as working with ready-to-eat food, or with raw animal food. Single-use gloves shall be used for no other purpose, and discarded when damaged, when interruptions occur in the operation, or when the task is completed.
II. Facility policy and procedure
The Glove Usage policy and procedure, undated, was provided by the dining account manager (DAM) on 8/23/22 at 10:00 a.m. It revealed in pertinent part, Gloves are not meant to be used as a replacement for handwashing. They are only effective if proper handwashing is completed.
You must wear gloves when: touching any foods (raw or cooked) without utensils. The law prohibits bare hand contact with ready-to-eat foods and requires good handwashing by food service workers.
How to properly put on gloves: start with properly washed and dried hands, remove gloves from the box by the cuff, while hanging onto the cuff, place your hand in the glove pushing your hand down while pulling the glove up.
How to properly remove gloves: take glove by the cuff and pull up over your hand (should be turned inside-out when done), discard first gloves, remove and discard the second glove in the same manner, wash hands.
When to change or remove your gloves: when they are dirty, torn, damaged, discolored or contaminated, before taking one step away from your work area, remove gloves before and replace after going to the restroom, when changing tasks, prior to leaving the kitchen.
You must remember to always wash your hands in between glove changes.
The Handwashing Procedure for Dining Services policy and procedure, undated, was provided by the DAM on 8/23/22 at 10:00 a.m. It revealed, in pertinent part, Gloves are not meant to be used as a replacement for handwashing, employees must wash their hands immediately after they remove gloves or other personal protective equipment, hand hygiene continues to be the primary means of preventing the transmission of infection.
The following is a list of some situations that require hand hygiene: when coming on duty, when hands are visibly soiled, before and after direct resident contact, before and after eating or handling foods, before and after assisting a resident with meals, after personal use of the toilet, after blowing or wiping nose, after handling soiled or used linens, after handling soiled equipment or utensils, after removing gloves or aprons, after completing your shift, in between glove changes (for example, when changing tasks), after removing gloves (for example, when exiting the kitchen or at the end of your shift), after handling dirty dishes or trash, after smoking, eating, or drinking, after blowing your nose, coughing, sneezing, or touching your hair, face, or clothes, when you take one step away from your workstation and between tasks (for example, when switching between cutting chicken and cutting onions).
The hand washing procedure is as follows: wet hands, apply soap thoroughly. Get under nails and between fingers, if necessary use a brush to remove resistant particles, with a rotating frictional motion, rub hands for at least 20 seconds. Wash at least 3 to 4 inches above the wrist, to wash fingers and spaces between them, interlace and rub up and down, rinse well, dry thoroughly. Be sure not to use the paper towel to wipe down surfaces or water off before drying your hands. Turn water off with a paper towel. Make certain the sink is clean before exiting.
III. Observations
During a continuous observation of the lunch meal on 8/18/22 beginning at 11:05 a.m. and ended at 1:11 p.m. the following was observed:
At 12:06 p.m. dietary aide (DA) #2 was observed washing his hands. He turned on the sink, placed soap on his hands, lathered and rinsed his hands in six seconds, dried his hands with a paper towel, turned off the sink with the paper towel and disposed of the paper towel.
Dietary aide (DA) #1 had gloves on. She removed the gloves, turned on the sink, put soap onto hands, washed hands for three seconds, turned off the sink with her hands, dried her hands with a paper towel and disposed of the paper towel.
DA #2 touched his mask and then began serving lunch to the residents.
DA #1 was wearing gloves and began preparing a resident's lunch. She opened a plastic container to get a serving utensil. She adjusted her glasses on her face. She grabbed a bowl and spoon. She opened a can of beans. She used the spoon to put the beans into the bowl. She then took two pieces of string cheese and began shredding it on top of the beans with the same gloved hands. She then placed the bowl into the microwave. DA #1 then returned to her workspace and grabbed a tortilla with the same gloved hands. She then opened the microwave, took the beans out and put the tortilla into the microwave. She then opened the door to the dining room and poured a glass of milk. She returned to the kitchen still wearing the same gloves and covered the glass with plastic wrap. She grabbed the bowl of beans and the tortilla from the microwave. She placed all of the items on a tray. She then put the rest of the beans in a bowl and covered them with plastic wrap and placed them in the fridge.
At 12:15 p.m. a resident requested another tortilla. DA #1 grabbed a tortilla with the same gloved hands and put it into the microwave. She then removed her gloves and went to wash her hands. She turned the sink on and rinsed her hands under water for four seconds. She did not use soap when washing her hands. She turned the sink off with her hand and grabbed a paper towel to dry her hands. She dried her hands as she walked over to the microwave. She put the paper towel onto a preparation counter and grabbed the tortilla out of the microwave with bare hands. She placed the tortilla in a bowel and wrapped it with plastic wrap.
At 12:17 p.m. DA #2 was observed washing his hands. He turned on the sink, applied soap to his hands and washed for seven seconds. He then dried his hands with a paper towel and used the paper towel to turn off the sink.
Cook #1 was observed putting chicken into a bowl with gloves on. He took his gloves off and grabbed a cutting board. He grabbed a towel and wiped chicken juice off of the counter. He then dipped the towel into a sink of soapy water and placed the towel on the preparation table. He placed the cutting board on top of the towel to prevent the cutting board from slipping. (He did not sanitize the work surface). He grabbed some oranges from out of a plastic container with citrus fruit in it and placed them on the preparation table. He went back to the fruit bin and grabbed a couple more oranges. He pulled up his pants and grabbed a knife. [NAME] #1 began slicing the oranges. He went to get a canister of salt. He attempted to shake the canister of salt onto the meat, but it would not come out. He put his hand into the canister of salt and sprinkled it onto the chicken. He squeezed some of the orange slices on top of the chicken. He went to the refrigerator and grabbed a container of teriyaki sauce and soy sauce. He began pouring the sauces on top of the chicken. He placed the remainder of the oranges on top of the chicken. He put the extra oranges he did not cut back into the fruit container. He went to the spice rack and grabbed a couple spices, which he sprinkled on top of the meat. He located another spice and sprinkled it on top of the chicken. He put the sauces and spices away. He covered the chicken with plastic wrap and set it to the side of his work station. [NAME] #1 washed the cutting board and the knife he was using and placed it on the drying rack. He picked up the towel that was underneath his cutting board and dipped it into the sink of soapy water. He used the towel to wipe down his work surface. He put the towel back into the sink and pulled up his pants. [NAME] #1 had not washed his hands. [NAME] #1 adjusted his mask and his eye protection. [NAME] #1 then grabbed a new cutting board, knife and bananas. He began cutting the ready-to-eat bananas with bare hands and placing them into a container. [NAME] #1 did not wash his hands during the entire observation.
At 12:40 p.m. DA #1 was observed washing her hands. She turned on the sink, applied soap to her hands, she then lathered and rinsed her hands for three seconds. She got a paper towel and dried off her hands. She used the paper towel to turn off the sink and disposed of the paper towel.
IV. Staff interviews
Cook #2 was interviewed on 8/22/22 at 12:52 p.m. He said dietary staff should wash their hands when they enter the kitchen, changing tasks in the kitchen, before putting on gloves, after taking off gloves and when touching their face or mask.
Cook #2 said the correct way to wash their hands was to turn on the sink, wet hands, dispense soap on hands, lather hands with soap for 20 seconds, rinse hands off, dry hands using a paper towel, use a paper towel to turn off the sink and dispose of the paper towel into the trash can.
The dining account manager (DAM) and the regional dining manager (RDM) were interviewed on 8/22/22 at 12:57 p.m.
The DAM said the dining staff should be washing their hands when they enter or exit the kitchen, after they touch their face or mask, if they leave the service window, between job tasks, and before and after glove usage.
The DAM said the dining staff were responsible for wearing gloves when handling ready-to-eat foods. She said wearing gloves when handling ready-to-eat foods prevents cross contamination.
The DAM said the correct way to wash their hands was to turn on the sink, wet hands with water, apply soap to hands and lather for at least 20 seconds, rinse hands with water, grab a paper towel, dry hands, use a clean paper towel to turn off the sink and dispose of the paper towel.
The DAM said cook #1 should have washed his hands after removing his gloves. The DAM said he should have washed his hands more frequently during the observation and wore gloves when handling the bananas.
The DAM said she had not conducted an in-service on handwashing recently, but would prepare an in-service to educate the dining staff immediately.
V. Facility follow-up
The nursing home administrator (NHA) provided a copy of the handwashing in-service the DAM provided to the dining staff. All of the dining employees were educated on proper handwashing and glove usage. The in-service was conducted on 8/22/22 during the survey process.