Blue Lake Post Acute

991 E NEW YORK AVE, DELAND, FL 32724 (386) 734-9083
For profit - Limited Liability company 60 Beds ELEVATION HEALTHCARE Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#616 of 690 in FL
Last Inspection: July 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Blue Lake Post Acute has a Trust Grade of F, indicating significant concerns about the facility's quality of care. It ranks #616 out of 690 nursing homes in Florida, placing it in the bottom half of all facilities statewide, and it is last among the 29 nursing homes in Volusia County. While the facility is trending towards improvement, with issues decreasing from 9 in 2024 to 6 in 2025, there are serious concerns about staffing, as it has a 60% turnover rate, significantly higher than the state average. Additionally, the facility has incurred $151,869 in fines, which is higher than 97% of Florida facilities, suggesting ongoing compliance issues. Alarmingly, there were critical incidents involving the failure to protect residents from sexual abuse, indicating severe deficiencies in resident safety and oversight.

Trust Score
F
0/100
In Florida
#616/690
Bottom 11%
Safety Record
High Risk
Review needed
Inspections
Getting Better
9 → 6 violations
Staff Stability
⚠ Watch
60% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$151,869 in fines. Lower than most Florida facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 25 minutes of Registered Nurse (RN) attention daily — below average for Florida. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
27 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 9 issues
2025: 6 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Florida average (3.2)

Significant quality concerns identified by CMS

Staff Turnover: 60%

14pts above Florida avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $151,869

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: ELEVATION HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (60%)

12 points above Florida average of 48%

The Ugly 27 deficiencies on record

4 life-threatening
Apr 2025 6 deficiencies 4 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, a review of resident and facility records, interviews with staff, and a review of job descriptions and fa...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, a review of resident and facility records, interviews with staff, and a review of job descriptions and facility policies and procedures, the facility failed to protect the resident's right to be free from sexual abuse from a resident. This resulted in sexual contact for one resident who was unable to consent to sexual activity (Resident #1) of three residents reviewed for abuse. The facility failed to develop and implement interventions necessary to protect Resident #1 from sexual contact by Resident #2, who had a Brief Interview for Mental Status (BIMS) score of 12 out of 15 possible points, indicating moderate cognitive impairment, and who was independently ambulatory with the use of a cane. This created a likelihood that Resident #1 could be abused again, or any other vulnerable resident could be sexually assaulted and suffer serious psychosocial and/or physical harm from Resident #2. Resident #1 was unable to consent to sexual activity due to severely impaired cognition. She had a likelihood to suffer serious psychosocial harm not yet realized, because of her inability to consent to sexual activity. Other residents also could suffer the same outcome if Resident #2 were to sexually abuse them. This diminished their self-worth and self-respect. Immediate Jeopardy (IJ) at a scope and severity of J (isolated) was identified on April 7, 2025 at 3:50 p.m. On April 1, 2025, at 6:55 p.m., Immediate Jeopardy began. On April 8, 2025, at 6:15 p.m., the Administrator was notified of the IJ determination and was provided with Immediate Jeopardy Templates. Immediate Jeopardy was ongoing as of the survey exit on April 8, 2025. The findings include: Cross reference F610, F835, and F867. 1. A review of Resident #1's medical record revealed an admission date of 3/2/2025. Her diagnoses included, but were not limited to, metabolic encephalopathy (brain dysfunction leading to altered consciousness, cognitive decline and other neurological symptoms), attention and concentration deficit following cerebral infarction (stroke); extended-spectrum beta-lactamase resistance (ESBL - bacterial infection resistant to antibiotics); dementia in other diseases classified elsewhere, unspecified severity with agitation; general anxiety disorder; schizoaffective disorder; and need for assistance with personal care. A review of the resident's 3/2/25 physician's orders revealed: - Donepezil Oral tablet 10 milligrams (mg) - give 1 tablet by mouth at bedtime for dementia. - Quetiapine (antipsychotic) Fumarate Oral tablet 50 mg - give 1 tablet by mouth one time a day for anxiety. - Quetiapine Fumarate Oral tablet 50 mg - give 3 tablets by mouth at bedtime for anxiety. - Alprazolam (benzodiazepine - slows the nervous system) oral tablet 0.5 mg - give 1 tablet by mouth every morning and at bedtime for anxiety. - Sertraline HCL (hydrochloride) (selective serotonin reuptake inhibitor - can be used to treat depression, obsessive compulsive disorder, posttraumatic stress disorder, social anxiety disorder and/or panic disorder) oral tablet 100 mg - give 1 tablet by mouth one time a day for depression. - 1:1 monitoring every shift - discontinued on 3/7/25. Additional physician's orders included: - 3/7/2025 - 30-minute monitoring for behaviors, (This order, 30-minute monitoring, was discontinued on 3/19/25). No documentation for increased/frequent monitoring was found from 3/19/2025 through 4/1/2025. - 3/24/2025 - Ciprofloxacin HCL (antibiotic) oral tablet 500 mg - give 500 mg by mouth two times a day for urinary tract infection (UTI) for 14 days. - 4/1/2025 - One-on-one monitoring for behaviors - every shift. A review of the Psychotropic Evaluation nursing note dated 3/2/2025, revealed that Resident #1 had behaviors (e.g. combativeness, verbal disruptions) that were harmful to self or others or limited participation in activities. Increased in acuteness. She could be aggressive with staff. Resident has anxiety or nervousness that impairs his/her quality of life or limits participation in activities. A review of a Behavior Note dated 3/3/2025 revealed: Resident has pulled out her peripherally inserted central catheter (PICC) line from her right upper arm. Some bleeding was observed, pressure applied and Tegaderm (transparent, waterproof, sterile medical dressing) placed after it stopped. Resident remains aggressive, attempting to bite several staff members and kick. New order for Haldol (antipsychotic) intramuscularly (IM) given per Advanced Practice Registered Nurse (APRN) - Ineffective, continues to walk around yelling and screaming. Redirected as staff walks along with her. A review of the Provider Encounter dated 3/14/25 revealed that the resident wandered and attempted to hit and bite staff. She continued to refuse clothing changes as needed. Psychiatry was consulted to see resident and schedule next week. The Haldol order remained in place for behavioral management. (Psychiatry notes were requested but not provided during the survey.) An Encounter note dated 3/20/25 recommended that the resident continue with 30-minute behavior checks for safety monitoring. (The order was not implemented. Copies obtained) An Encounter note dated 4/2/25 revealed that Resident #1 was seen for a behavioral follow up. She was found in a male resident's bed last night with what appears to be inappropriate touching and sexual behavior. Resident was returned to one-on-one (1:1) care. A Nursing Progress note dated 4/2/25 read, Resident is up pacing around in her room, up and down in her bed, difficult to redirect, very aggressive with staff, swinging at them, screaming out loud, cursing, knocked over everything on her bedside table, attempted to get in a bed with a resident in the bed, displayed aggressive behavior when trying to redirect. New order given to administer Haldol 0.5 mg IM (intramuscularly - in the muscle) due to aggressive behavior. She remains on 1:1 care. A review of the admission 5-day minimum data set (MDS) assessment with a reference date of 3/6/25, revealed that Resident #1 had a Brief Interview for Mental Status (BIMS) score of 01 out of 15 possible points, indicating severe cognitive impairment. The resident was noted to be delusional, and physically and verbally aggressive with wandering behavior. She received antipsychotic, antianxiety, antidepressant, and antibiotic medications during the assessment period. A review of the Care Plan (initiated 4/1/25, revised 4/1/25) revealed that the resident had Impaired Cognitive Function/Dementia or Impaired Thought Processes related to dementia, schizoaffective disorder, difficulty making decisions and psychotropic drug use. The resident will be able to communicate basic needs on a daily basis. The care plan noted that the resident had a behavior problem of making inappropriate sexual advances to other residents, aggression and other inappropriate behaviors with a history of UTIs, pacing, wandering, disrobing, inappropriate response to verbal communication, violence, aggression towards staff/others. Pulled out PICC line. Pulled out Foley (urinary) catheter. Resident will have fewer episodes of undesired behaviors. The resident will have no evidence of behavior problems. 1:1 care (downgraded, failed attempt) frequent checks 1:1 caregiver reinitiated 4/1. Move to a room away from patient she appears to favor. Resident #1 was admitted on [DATE]. The following comprehensive care plans were initiated: 3/3/2025 - Nutrition/Hydration Risk 3/4/2025 - Depression 3/8/2025 - Urinary Tract Infection The incident with Resident #2 occurred on 4/1/25. The following comprehensive care plans were initiated on 4/1/25: 4/1/2025 - Dementia 4/1/2025 - Skin Integrity 4/1/2025 - Activities 4/1/2025 - Incontinence 4/1/2025 - Fall Risk 4/1/2025 - Infection 4/1/2025 - Psychotropic Use 4/1/2025 - Anxiety 4/1/2025 - Elopement Risk 4/1/2025 - Dehydration 4/1/2025 - Behaviors 4/1/2025 - Advance Directives 4/1/2025 - Anticoagulant Therapy 4/1/2025 - Cardiovascular 4/1/2025 - Gastrointestinal 4/1/2025 - ADL Self-Care Performance Deficit 2. A review of Resident #2's medical record revealed an admission date of 3/18/25 and a discharge date of 4/6/25. His diagnoses included dysphagia (difficulty swallowing) following cerebral infarction (stroke), type 2 diabetes mellitus (DM), difficulty walking, lack of coordination, and hypertension (HTN). No psychiatric diagnoses/mental health disorders were noted. A review of Resident #2's 3/18/25 physician's orders revealed: - Occupational therapy (OT) - Resident to be seen 5 times a week for 60 days with a focus on therapeutic exercises, therapeutic activity, self-care management, neuromuscular re-education training, group treatment when appropriate, and wheelchair management. - Skilled physical therapy (PT) services following hospitalization for 5 times a week for 4 weeks for therapeutic exercises, therapeutic activities, neuromuscular re-education, gait training, group therapy and manual. - Clopidogrel bisulfate (inhibits blood clotting) 75 mg via percutaneous endoscopic gastrostomy (PEG) tube (feeding tube passed into a resident's stomach through the abdominal wall) one time a day (QD) for deep vein thrombosis (DVT). - Amlodipine 10 mg via PEG QD for HTN. - Ezetimibe (cholesterol medication) 10 mg via PEG at bedtime for hyperlipidemia. - Lantus (insulin) 100 unit/ml (units per milliliter) inject 16 units subcutaneously (beneath the skin) at bedtime for DM. There was no physician's order for one-on-one (1:1) supervision. (Copies obtained) A review of Resident #2's admission 5-day MDS, with a reference date of 3/24/25, revealed that the resident had a BIMS score of 12 out of 15 possible points, indicating moderate cognitive impairment. No behaviors were noted. He reported feeling depressed with little to no interest in doing things. He ambulated with a cane and required partial to moderate assistance with transfers. He did not receive psychotropic medications during the assessment period. A review of Resident #2's Care Plan, initiated on 4/3/25, revealed that the resident had a focus area for Behavior related to hypersexuality and was noncompliant with dietary restrictions. Interventions included the following: 1. Administer medications as ordered. Monitor side effects and effectiveness. 2. Caregivers to provide opportunity for positive interaction, attention. Stop and talk to him/her as passing by. 3. If reasonable, discuss the resident's behavior. Explain/reinforce why behavior is inappropriate and/or unacceptable to the resident. 4. Monitor behavior episodes and attempt to determine the underlying cause. Consider location, time of day, persons involved, and situations. Document behavior and potential causes. 5. Praise any indication of the resident's progress/improvement in behavior. All interventions were initiated on 4/3/25, two days after the event. There was no intervention for increased supervision for Resident #2 from the care plan initiation date through his transfer to the sister facility on 4/6/25. (Copy obtained) The Care Plan revealed a focus area for Impaired Cognitive Function/Dementia or Impaired Thought Processes related to impaired decision making, initiated on 4/1/25. Interventions included, but were not limited to, the following: 1. Administer medications as ordered. Monitor/document for side effects and effectiveness. 2. Ask yes/no questions in order to determine the resident's needs. 3. Communicate with the resident/family/caregivers regarding resident's capabilities and needs. 4. Cue, reorient and supervise as needed. 5. Monitor/document and report PRN (as needed) any changes in cognitive function, specifically changes in decision making ability, memory, recall, and general awareness, difficulty expressing self, and difficulty understanding others. There was no intervention for increased supervision for Resident #2 after the 4/1/25 incident through the resident's transfer to the sister facility on 4/6/25. (Copy obtained) Resident #2 was admitted on [DATE]. The following comprehensive care plan was initiated on 3/24/2025 - Nutrition/Hydration Risk. The incident with Resident #1 occurred on 4/1/25. The following comprehensive care plans were initiated on 4/1/25 and later: 4/1/2025 - History if CVA (cardiovascular accident)/Stroke 4/1/2025 - Advance Directives 4/1/2025 - Diabetes 4/1/2025 - Cardiovascular 4/1/2025 - Cognitive Deficit 4/1/2025 - Pain 4/1/2025 - Activities 4/1/2025 - Anticoagulant Use 4/1/2050 - Hypertension 4/1/2025 - Elopement Risk 4/1/2025 - Fall Risk 4/1/2025 - G Tube (feeding tube) 4/1/2025 - Noncompliance with Dietary Restrictions and Activities of Daily Living. 4/3/2025 - Behavior (hypersexuality) - Two days after the incident with Resident #1. On 4/6/25, Resident #2 was transferred to the sister facility. On 4/7/25 and later, he was care planned for the following: 4/7/2025 - Nutritional/Hydration Risk 4/7/2025 - Tube Feeding 4/8/2025 - Risk for Falls related to gait/balance problem. 4/8/2025 - Behaviors/Sexual Advances related to hypersexuality. Interventions did not include close supervision or supervision at all. Many interventions called for specific information that was left blank. There was no care plan for Impaired Cognition. A Physician's Note dated 4/2/25, revealed that the resident was seen for behavioral follow-up status post incident with resident. Female resident was found in the resident's bed with likely inappropriate touching or sexual behavior noted. The female resident is quite confused. He (Resident #2) was placed on one-on-one care for observation. He was told about the inappropriateness of his behavior. He appeared to be slightly confused but is aware of inappropriate behavior. On 4/7/25 at 1:25 p.m., the Administrator confirmed that Resident #2's one-on-one (1:1) supervision was discontinued because Resident #1 was the resident who initiated the sexual behavior. During an interview on 4/07/25 at 3:30 p.m., Registered Nurse (RN) A stated she had been employed by the facility for about a year as a floor nurse. In November 2024 she was promoted to evening supervisor. As of Friday (4/4/25), she was asked to be the interim Director of Nursing (DON) since the previous DON had resigned. When asked if she was familiar with Residents #1 and #2, she stated Resident #1 was confused, verbally and physically aggressive towards staff, and refused care and medications. She stated the resident had not had any sexually inappropriate behaviors before this incident with Resident #2. Resident #2 was alert and oriented times three (person, place and time). He had no behaviors except noncompliance with diet orders. She stated on 4/1/24 she was working on the floor on the 200 hall. At 5:30 p.m., Residents #1 and #2 were observed in the dining area watching television. She was at the nurses' station with Licensed Practical Nurse (LPN) C, and they were completing their daily documentation. She stated at approximately 6:00 p.m., Resident #1 was seated on Resident #2's walker. LPN C separated the two residents. The residents were again observed holding hands, and she approached both residents and explained to Resident #2 that he could not hold hands with resident #1 because she was not alert and oriented. The residents were separated again. She then left the area to attend to another resident and left LPN C at the nurses' station. She stated she was not present in Resident #2's room when the two residents were found there. A telephone interview was conducted on 4/7/25 at 3:50 p.m., with LPN B. She stated she had worked in the facility for about a year and on 4/1/25, she was coming in to work her 7:00 p.m. to 7:00 a.m. shift when the assigned nurse mentioned that Residents #1 and #2 were having behaviors. At that time, they noticed that neither Resident #1 nor Resident #2 were in the dining area. LPN B and LPN C then went to Resident #2's room together at approximately 6:55 p.m. looking for the residents. As they walked into Resident #2's room, they saw that his right hand was inside of Resident #1's pants. LPN B stated she and LPN C separated the residents and LPN C notified the Administrator (referring to the Administrator in Training (AIT). On 4/8/25 at 11:45 a.m., a visit was made to the sister facility where Resident #2 had been discharged after the incident. Resident #2 was observed in the bed adjacent to the window with his eyes closed. He was clean and appropriately dressed. There was a rollator walker and a cane at his bedside. He opened his eyes, and an interview was conducted at this time. Resident #2 stated he was a little sleepy. When asked if he was unwell, he replied, no. When he was asked when and why he was discharged to this sister facility, he said, They transferred me here a few days ago. I did not have a choice. When asked if he could recall the 4/1/25 incident in the other facility where a female resident was found in his bed, he replied, A female resident? Yes, she was in my bed. He declined to provide further details about the incident. He said, I don't want to answer any more questions. On 4/8/25 at 12:07 p.m., a joint interview was conducted with LPN L/MDS Nurse and Registered Nurse N/Director of Nursing (DON) at the sister facility. They both stated they were involved with the admission process. They both stated that a care plan was established from the resident's diagnoses, physician's orders, and any additional information from the medical record. When they were asked about Resident #2's functional status, LPN L stated Resident #2 had a BIMS score of 14 out of 15 possible points, indicating intact cognition was ambulatory with the use of a walker. They both stated Resident #2 was transferred from the sister facility because of a sexual encounter with another resident and the need for long-term care placement. When asked if they had established any behavior care plan for this resident, they stated the behavior care plan established was only related to non-compliance with the resident's diet. They added that they did not initiate a sexual behavior care plan because they were informed that the other female resident initiated the sexual act. An interview was conducted on 4/8/25 at 1:43 p.m. with Resident #1's spouse. He stated he was contacted by the facility when the incident occurred. This was the first time anything like this had happened. He was asked how he felt his wife would have responded to the actions of Resident #2 if she was not cognitively impaired. He stated that in her previous life his wife was very modest. She would have been very upset over Resident #2's actions. A telephone interview was conducted on 4/8/25 at 5:37 p.m. with LPN C. She stated she had worked at the facility for about a year. She confirmed that she was assigned to Residents #1 and #2 on 4/1/25. She explained that she was sitting at the nurses' station at approximately 6:00 p.m. and observed Resident #1 rubbing Resident #2's shoulder and trying to pull him close to her while grabbing his hand. Resident #2 allowed her to do so after being told three times that Resident #1 was not as alert and oriented as him and he should not allow the behavior. This behavior went on over the course of 15 to 20 minutes. Resident #1 was also observed trying to sit on Resident #2's walker. Resident #2 was informed that he should not allow her to do that. Resident #1 was redirected and went back to the chair she was sitting in before - away from Resident #2. Both residents continued to watch television with the other residents. At approximately 6:30 p.m., LPN C went to complete blood glucose monitoring on a resident near the dining room. When she came out of that resident's room, the night shift nurse had arrived (LPN B). LPN A noticed that the two residents (#1 and #2) were not in the dining room any longer. Together with the night nurse (LPN B) at approximately 6:55 p.m., LPN C quickly went to Resident #2's room and observed Resident #1 lying in his bed on her back fully clothed with her pants unbuttoned and her zipper down while Resident #2 stood to the right of her fully clothed with his right hand inside of Resident #1's pants. When he saw the nurses, he quickly pulled his hand out of her pants. Resident#1 was quickly assisted out of the room while Resident #2 remained in his room. LPN C confirmed that she and LPN B entered the room at the same time. She stated she notified the evening supervisor, the DON, and the Administrator. She stated both residents were placed on 1:1 supervision. She confirmed that she was not contacted by any administrative team member at facility about the 4/1/25 incident until 4/8/25. On 4/8/25, the Administrator contacted her and she explained to the Administrator what occurred exactly as she had in her previously written statement. A review of the job descriptions for Charge Nurse LPN/RN (both effective January 2025), revealed that the primary purpose of the Charge Nurse was to provide direct nursing care to the residents, and to supervise the day-to-day nursing activities performed by nursing assistants. Such supervision must be in accordance with current federal, state, and local standards, guidelines, and regulations that govern our facility, and as may be required by the Director of Nursing or Unit Manager to ensure that the highest degree of quality care is maintained at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES - Direct/supervise the day-to-day functions of the licensed nurses and nursing assistants in accordance with current rules, regulations, and guidelines that govern the long-term care facility. - Ensure that all assigned nursing personnel comply with the written policies and procedures established by the facility. - Make written and oral reports/recommendations concerning the activities of your shift as required. - Cooperate with other resident services when coordinating nursing services to ensure that the resident's total regimen of care is maintained. - Participate in the development maintenance, and implementation of the facility's quality assurance program for the nursing service department. - Periodically review the resident's written discharge plan. Participate in the updating of the resident's written discharge plan as required. - Assist in planning the nursing services portion of the resident's discharge plan as necessary. - Complete accident/incident reports as necessary. - Transcribe physician's orders to resident charts, [NAME], medication cards, treatment/care plans, as required. - Chart nurses' notes in an informative and descriptive manner that reflects the care provided to the resident, as well as the resident's response to the care. - Fill out and complete accident/incident reports. Submit to Director as required. - Chart all reports of accidents/incidents involving residents. Follow established procedures. - Fill out and complete transfer forms in accordance with established procedures. - Provide leadership to nursing personnel assigned to your unit/shift. - Receive telephone orders from physicians and record on the Physicians' Order Form. - Transcribe physicians' orders to resident charts, [NAME], medication cards, treatment/care plans as required. - Chart all reports of accidents/incidents involving residents. Follow established procedures. - Perform routine charting duties as required and in accordance with established charting and documentation policies and procedures. - Notify the resident's attending physician and responsible party when the resident is involved in an accident or incident. - Ensure that residents who are unable to call for help are checked frequently. - Monitor nursing care to ensure that all residents are treated fairly, and with kindness, dignity and respect. - Report and investigate all allegations of resident abuse and/or misappropriation of resident property. - Supervises RNs/LPNs/CNAs. A review of the Administrator's job description (effective January 2025), revealed that the primary purpose of the Administrator was to oversee, manage and direct the day-to-day functions and overall operations of the facility in accordance with current federal, state and local government regulations that govern long-term care facilities and the Operators requirements. The Administrator's focus is on maintaining the highest degree of quality care for the resident/patient while achieving the facility's business objectives. As the Administrator, you are delegated the Governing Body and administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. CUSTOMER SERVICE - Demonstrates positive customer service when performing the role of the Administrator, with residents, family members, internal and external staff. - Displays flexibility, team spirit, compassion, respect honesty, politeness and accountability when dealing with residents, family members and facility staff. - Demonstrates an awareness of and sensitivity for resident's rights in all interfaces with residents and family members. - Develops an environment that allows for creative thinking, problem solving and empowerment in the development of a facility management team. - Communicates effectively via open, straightforward communication, including the use of listening skills. - Seeks validation of knowledge base, quality, decision-making and skill level by actively questioning when necessary. - Utilizes survey information to address areas of importance as defined by our customers. ESSENTIAL DUTIES AND RESPONSIBILITIES - Leads facility management staff in developing and working from a business plan that focuses on all aspects of facility operations, including setting priorities and job assignments. - Serves on various committees of the facility (i.e., Infection Control, Quality Assurance & Assessment, etc.) Committee Functions: - Assist the Quality Assurance and Assessment Committee in developing and implementing appropriate plans of action to correct identified quality deficiencies. - Evaluate and implement recommendations from the facility's committees as necessary. - Consult with department directors concerning the operation of their departments to assist in eliminating/correcting problem areas, and/or improvement of services. Ensure that an adequate number of appropriately trained professional and auxiliary personnel are on duty at all times to meet the needs of the residents. MISCELLANEOUS - Ensure that all residents receive care in a manner and in an environment that maintains or enhances their quality of life without abridging the safety and rights of other residents. A review of the facility's Abuse, Neglect, and Misappropriation policy (effective 2/1/24, reviewed on 1/1/25), revealed: Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology. Sexual Abuse: Is defined as non-consensual sexual contact of any type with a resident. Training: a. Prohibiting and preventing all forms of abuse, neglect, misappropriation of resident property, and exploitation. b. Identifying what constitutes abuse, neglect, exploitation, and misappropriation of resident property. c. Recognizing signs of abuse, neglect, exploitation, and misappropriation of resident property, such as physical or psychosocial indicators. d. Reporting abuse, neglect, exploitation, and misappropriation of resident property, including injuries of unknown sources, and to whom and when staff and others must report their knowledge related to any alleged violation without fear of reprisal. e. Understanding behavioral symptoms of residents that may increase the risk of abuse and neglect and how to respond. These symptoms include, but are not limited to, the following: - Aggressive and/or catastrophic reactions of residents. - Wandering or elopement-type behaviors. - Resistance to care. - Outbursts or yelling out. - Difficulty in adjusting to new routines or stakeholders. Prevention: 1. Establishing a safe environment that supports, to the extent possible, a resident's safety. 2. Identifying, correcting, and intervening in situations in which abuse, neglect, exploitation, and/or misappropriation of resident property is more likely to occur. 4. The identification, ongoing assessment, care planning for appropriate interventions, and monitoring of residents with needs and behaviors which might lead to conflict or neglect. Investigative Guidelines: 1. The facility Administrator will investigate all allegations, reports, grievances, and incidents that potentially could constitute allegations of abuse, injuries of unknown source, exploitation, or suspicions of crime as defined in this document. the facility Administrator retains the ultimate responsibility to oversee and complete the investigation, and to draw conclusions regarding the nature of the incident. 2. The investigation should include interviews of the involved persons, including alleged victim, alleged perpetrator, witnesses, and others who might have knowledge of the allegations. 3. To the extent possible and applicable, provide complete and thorough documentation of the investigation. 6. The facility Administrator will make reasonable efforts to determine the root cause of the alleged violation and will implement corrective action consistent with the investigative findings and take steps to eliminate any ongoing danger to the resident or residents. 7. Any affected resident's physician and family/responsible party will be informed of the result of the investigation. 8. Every substantiated allegation of abuse will be reviewed by the facility's Quality Assurance and Performance Improvement Committee to detect potential patterns or trends, and for consideration of further interventions or training opportunities. The Medical Director should be notified and involved. Protection: 2. If a stakeholder observes any form of abuse, the stakeholder will intervene immediately, remove and/or separate residents involved, and move them to an environment where the residents' safety can be assured. 6. The Administrator will identify, intervene and correct situations in which reported abuse, neglect, exploitation, or misappropriation of resident property may occur. .
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Investigate Abuse (Tag F0610)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, resident and facility record reviews, and a review of facility policies and procedures, the facility ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, resident and facility record reviews, and a review of facility policies and procedures, the facility failed to thoroughly investigate sexual abuse for one (Resident #1) of three residents reviewed for abuse. Failure to investigate sexual abuse thoroughly, put the facility's female residents at a likelihood for suffering sexual abuse, which could result in serious psychosocial harm, which would diminish their self-worth and self respect. Immediate Jeopardy (IJ) at a scope and severity of J (isolated) was identified on April 7, 2025 at 3:50 p.m. On April 1, 2025, at 6:55 p.m., Immediate Jeopardy began. On April 8, 2025, at 6:15 p.m., the Administrator was notified of the IJ determination and was provided with Immediate Jeopardy Templates. Immediate Jeopardy was ongoing as of the survey exit on April 8, 2025. The findings include: Cross reference F600, F835, and F867. 1. A review of Resident #1's medical record revealed an admission date of 3/2/2025. Her diagnoses included, but were not limited to, metabolic encephalopathy (brain dysfunction leading to altered consciousness, cognitive decline and other neurological symptoms), attention and concentration deficit following cerebral infarction (stroke); extended-spectrum beta-lactamase resistance (ESBL - bacterial infection resistant to antibiotics); dementia in other diseases classified elsewhere, unspecified severity with agitation; general anxiety disorder; schizoaffective disorder; and a need for assistance with personal care. A review of the resident's 3/2/25 physician's orders revealed: - Donepezil Oral tablet 10 milligrams (mg) - give 1 tablet by mouth at bedtime for dementia. - Quetiapine (antipsychotic) Fumarate Oral tablet 50 mg - give 1 tablet by mouth one time a day for anxiety. - Quetiapine Fumarate Oral tablet 50 mg - give 3 tablets by mouth at bedtime for anxiety. - Alprazolam (benzodiazepine - slows the nervous system) oral tablet 0.5 mg - give 1 tablet by mouth every morning and at bedtime for anxiety. - Sertraline HCL (hydrochloride) (selective serotonin reuptake inhibitor - can be used to treat depression, obsessive compulsive disorder, posttraumatic stress disorder, social anxiety disorder and/or panic disorder) oral tablet 100 mg - give 1 tablet by mouth one time a day for depression. - 1:1 monitoring every shift - discontinued on 3/7/25. Additional physician's orders included: - 3/7/2025 - 30-minute monitoring for behaviors, (This order, 30-minute monitoring, was discontinued on 3/19/25). No documentation for increased/frequent monitoring was found from 3/19/2025 through 4/1/2025. - 3/24/2025 - Ciprofloxacin HCL (antibiotic) oral tablet 500 mg - give 500 mg by mouth two times a day for urinary tract infection (UTI) for 14 days. - 4/1/2025 - One-on-one monitoring for behaviors - every shift. A review of the Psychotropic Evaluation nursing note dated 3/2/2025, revealed that Resident #1 had behaviors (e.g. combativeness, verbal disruptions) that were harmful to self or others or limited participation in activities. Increased in acuteness. She could be aggressive with staff. Resident has anxiety or nervousness that impairs his/her quality of life or limits participation in activities. A review of a Behavior Note dated 3/3/2025 revealed: Resident has pulled out her peripherally inserted central catheter (PICC) line from her right upper arm. Some bleeding was observed, pressure applied and Tegaderm (transparent, waterproof, sterile medical dressing) placed after it stopped. Resident remains aggressive, attempting to bite several staff members and kick. New order for Haldol (antipsychotic) intramuscularly (IM) given per Advanced Practice Registered Nurse (APRN) - Ineffective, continues to walk around yelling and screaming. Redirected as staff walks along with her. A review of the Provider Encounter dated 3/14/25 revealed that the resident wandered and attempted to hit and bite staff. She continued to refuse clothing changes as needed. Psychiatry was consulted to see resident and schedule next week. The Haldol order remained in place for behavioral management. (Psychiatry notes were requested but not provided during the survey.) An Encounter note dated 3/20/25 recommended that the resident continue with 30-minute behavior checks for safety monitoring. (The order was not implemented. Copies obtained) An Encounter note dated 4/2/25 revealed that Resident #1 was seen for a behavioral follow up. She was found in a male resident's bed last night with what appears to be inappropriate touching and sexual behavior. Resident was returned to one-on-one (1:1) care. A Nursing Progress note dated 4/2/25 read, Resident is up pacing around in her room, up and down in her bed, difficult to redirect, very aggressive with staff, swinging at them, screaming out loud, cursing, knocked over everything on her bedside table, attempted to get in a bed with a resident in the bed, displayed aggressive behavior when trying to redirect. New order given to administer Haldol 0.5 mg IM (intramuscularly - in the muscle) due to aggressive behavior. She remains on 1:1 care. A review of the admission 5-day minimum data set (MDS) assessment with a reference date of 3/6/25, revealed that Resident #1 had a Brief Interview for Mental Status (BIMS) score of 01 out of 15 possible points, indicating severe cognitive impairment. The resident was noted to be delusional, and physically and verbally aggressive with wandering behavior. She received antipsychotic, antianxiety, antidepressant, and antibiotic medications during the assessment period. A review of the Care Plan (initiated 4/1/25, revised 4/1/25) revealed that the resident had Impaired Cognitive Function/Dementia or Impaired Thought Processes related to dementia, schizoaffective disorder, difficulty making decisions and psychotropic drug use. The resident will be able to communicate basic needs on a daily basis. The care plan noted that the resident had a behavior problem of making inappropriate sexual advances to other residents, aggression and other inappropriate behaviors with a history of UTIs, pacing, wandering, disrobing, inappropriate response to verbal communication, violence, aggression towards staff/others. Pulled out PICC line. Pulled out Foley (urinary) catheter. Resident will have fewer episodes of undesired behaviors. The resident will have no evidence of behavior problems. 1:1 care (downgraded, failed attempt) frequent checks 1:1 caregiver reinitiated 4/1. Move to a room away from patient she appears to favor. 2. A review of Resident #2's medical record revealed an admission date of 3/18/25 and a discharge date of 4/6/25. His diagnoses included dysphagia (difficulty swallowing) following cerebral infarction (stroke), type 2 diabetes mellitus (DM), difficulty walking, lack of coordination, and hypertension (HTN). No psychiatric diagnoses/mental health disorders were noted. A review of Resident #2's 3/18/25 physician's orders revealed: - Occupational therapy (OT) - Resident to be seen 5 times a week for 60 days with a focus on therapeutic exercises, therapeutic activity, self-care management, neuromuscular re-education training, group treatment when appropriate, and wheelchair management. - Skilled physical therapy (PT) services following hospitalization for 5 times a week for 4 weeks for therapeutic exercises, therapeutic activities, neuromuscular re-education, gait training, group therapy and manual. - Clopidogrel bisulfate (inhibits blood clotting) 75 mg via percutaneous endoscopic gastrostomy (PEG) tube (feeding tube passed into a resident's stomach through the abdominal wall) one time a day (QD) for deep vein thrombosis (DVT). - Amlodipine 10 mg via PEG QD for HTN. - Ezetimibe (cholesterol medication) 10 mg via PEG at bedtime for hyperlipidemia. - Lantus (insulin) 100 unit/ml (units per milliliter) inject 16 units subcutaneously (beneath the skin) at bedtime for DM. There was no physician's order for one-on-one (1:1) supervision. (Copies obtained) A review of Resident #2's admission 5-day MDS, with a reference date of 3/24/25, revealed that the resident had a BIMS score of 12 out of 15 possible points, indicating moderate cognitive impairment. No behaviors were noted. He reported feeling depressed with little to no interest in doing things. He ambulated with a cane and required partial to moderate assistance with transfers. He did not receive psychotropic medications during the assessment period. A review of Resident #2's Care Plan, initiated on 4/3/25, revealed that the resident had a focus area for Behavior related to hypersexuality and was noncompliant with dietary restrictions. Interventions included the following: 1. Administer medications as ordered. Monitor side effects and effectiveness. 2. Caregivers to provide opportunity for positive interaction, attention. Stop and talk to him/her as passing by. 3. If reasonable, discuss the resident's behavior. Explain/reinforce why behavior is inappropriate and/or unacceptable to the resident. 4. Monitor behavior episodes and attempt to determine the underlying cause. Consider location, time of day, persons involved, and situations. Document behavior and potential causes. 5. Praise any indication of the resident's progress/improvement in behavior. All interventions were initiated on 4/3/25, two days after the event. There was no intervention for increased supervision for Resident #2 from the care plan initiation date through his transfer to the sister facility on 4/6/25. (Copy obtained) The Care Plan revealed a focus area for Impaired Cognitive Function/Dementia or Impaired Thought Processes related to impaired decision making, initiated on 4/1/25. Interventions included, but were not limited to, the following: 1. Administer medications as ordered. Monitor/document for side effects and effectiveness. 2. Ask yes/no questions in order to determine the resident's needs. 3. Communicate with the resident/family/caregivers regarding resident's capabilities and needs. 4. Cue, reorient and supervise as needed. 5. Monitor/document and report PRN (as needed) any changes in cognitive function, specifically changes in decision making ability, memory, recall, and general awareness, difficulty expressing self, and difficulty understanding others. There was no intervention for increased supervision for Resident #2 after the 4/1/25 incident through the resident's transfer to the sister facility on 4/6/25. (Copy obtained). A Nursing Progress note dated 4/2/25, revealed that Resident #2's family member was notified that the resident could be transferred to the sister facility on Friday (4/4/25). The family member stated he would think everything over because he was not in agreement. The administrator would follow up with him. A Physician's Note dated 4/2/25, revealed that the resident was seen for behavioral follow-up status post incident with resident. Female resident was found in the resident's bed with likely inappropriate touching or sexual behavior noted. The female resident is quite confused. He (Resident #2) was placed on one-on-one care for observation. He was told about the inappropriateness of his behavior. He appeared to be slightly confused but is aware of inappropriate behavior. A Physician's Note dated 4/4/25, revealed that Resident #2 was evaluated for discharge. He will be discharged to another skilled nursing facility, as he had a sexual encounter with another resident at this facility. On 4/7/25 at 1:25 p.m., the Administrator and the Administrator in Training (AIT) were interviewed regarding the timeline of events as related to the 4/1/25 incident between Residents #1 and #2. The Administrator stated on 4/1/25 at approximately 6:00 p.m., Residents #1 and #2 were in the dining room area. Resident #1 was observed tapping Resident #2's shoulder. The assigned nurse, Licensed Practical Nurse (LPN) C, who was at the nurses' station, separated the residents. Approximately five minutes later, Resident #1 was observed attempting to sit on Resident #2's walker. Again, the residents were separated and put at different ends of the dining area. Resident #2 was educated and voiced understanding. At approximately 6:30 p.m., LPN C went to conduct blood glucose monitoring for another resident and walked away from the dining area. When she returned, she noticed that both Resident #1 and Resident #2 were not in the dining area. LPN C walked to Resident #2's room and found both residents (#1 and #2). Resident #1 was observed in Resident #2 's bed lying supine, fully clothed, with her pants unbuttoned and her zipper down. Resident #2 stood to the right of her. He was fully clothed with his hand inside of Resident #1's pants. He quickly pulled his hand out of her pants when the nurse walked in. The Administrator stated during the investigation, however, the assigned nurse, LPN C, could not determine if Resident #2's hand was actually inside Resident #1's pants. The Administrator further stated Resident #2 may have had the intention of placing his hand in Resident #1's pants, but he had not actually done it. He just pulled his hand away when the nurse walked into the room. Resident #1 was taken back to her room. When the Administrator was asked if there were any other witnesses to the event, he replied that Registered Nurse (RN) A/Weekend Supervisor, was the only witness present at the time and she also wrote a statement. During an interview on 4/07/25 at 3:30 p.m., Registered Nurse (RN) A stated she had been employed by the facility for about a year as a floor nurse. In November 2024 she was promoted to evening supervisor. As of Friday (4/4/25), she was asked to be the interim Director of Nursing (DON) since the previous DON had resigned. When asked if she was familiar with Residents #1 and #2, she stated Resident #1 was confused, verbally and physically aggressive towards staff, and refused care and medications. She stated the resident had not had any sexually inappropriate behaviors before this incident with Resident #2. Resident #2 was alert and oriented times three (person, place and time). He had no behaviors except noncompliance with diet orders. She stated on 4/1/24 she was working on the floor on the 200 hall. At 5:30 p.m., Residents #1 and #2 were observed in the dining area watching television. She was at the nurses' station with Licensed Practical Nurse (LPN) C, and they were completing their daily documentation. She stated at approximately 6:00 p.m., Resident #1 was seated on Resident #2's walker. LPN C separated the two residents. The residents were again observed holding hands, and she approached both residents and explained to Resident #2 that he could not hold hands with resident #1 because she was not alert and oriented. The residents were separated again. She then left the area to attend to another resident and left LPN C at the nurses' station. She stated she was not present in Resident #2's room when the two residents were found there. A telephone interview was conducted on 4/7/25 at 3:50 p.m. with LPN B who stated she had worked in the facility for about a year and on 4/1/25, she was coming in to work her 7:00 p.m. to 7:00 a.m. shift when the assigned nurse (LPN C) mentioned that Residents #1 and #2 were having behaviors. At that time, they noticed that neither Resident #1 nor Resident #2 were in the dining area. LPN B and LPN C then went to Resident #2's room together at approximately 6:55 p.m. looking for the residents. As they walked into Resident #2's room, they saw that his right hand was inside of Resident #1's pants. LPN B stated she and LPN C separated the residents and LPN C notified the Administrator (referring to the AIT). LPN B explained that she completed a witness statement and pushed it under the Administrator's door. When asked if the written statement was in addition to/followed by a telephone interview, she replied, No one called me. I typed up my observations. She provided a copy of her statement. A follow-up interview was conducted on 4/7/25 at 4:31 p.m. with the Administrator who was asked for any surveillance videos. He stated the surveillance video cameras were not working. When asked again if there was another witness to the incident, he said, There were no other witnesses. He was asked about the witness noted in the federal incident report. The Administrator stated she was another nurse who was assisting with a respiratory program. He further stated this other nurse was asked by LPN C (assigned nurse) if she had seen the residents. LPN C and this other nurse then both walked into Resident #2's room. The Administrator stated this other nurse/witness entered Resident #2's room after the assigned nurse (LPN C) and did not witness what happened. When asked if he had a witness statement from this second nurse, the Administrator stated he might not have put it in the investigative file that had been provided to the surveyor. He stated he would provide it. At 4:53 p.m., the Administrator provided a statement indicating that a phone interview was conducted on 4/1/25 with LPN I, whose name was on the statement. The statement indicated that LPN I did not witness the incident. When asked why LPN I was not on the schedule for 4/1/25, the Administrator stated the staffing person may have forgotten to add LPN I since she was not working a medication cart. He further stated he would provide an updated schedule. The reprinted schedule provided for review did not match the name of LPN B (who witnessed the incident with LPN C) or LPN I; it indicated LPN J. A review of the employee roster printed on 4/7/25 revealed that there was no employee by the name of LPN I, who was noted in the witness statement, on the facility's roster. Another interview was conducted with the Administrator on 4/7/25 at 5:08 p.m. He was asked about the differing names on the federal incident report, the witness statement he provided, and the schedule for 4/1/25. He stated LPN B went by LPN J's name. When asked why the schedule had a different name (LPN J), he walked out of the room stating he would clarify with the staffing department. A follow-up interview was conducted with LPN B on 4/8/25 at 5:18 p.m. She confirmed her full name as well as her [NAME]. She stated the name on the statement the Administrator had provided for review was her sister's name. She added that her sister, who also worked in the facility, would not have been able to make a statement regarding the incident involving Residents #1 and #2, because she was not working on the day of the incident, 4/1/25. LPN B stated she and LPN C entered Resident #2's room at the same time on 4/1/25 and again confirmed they both witnessed Resident #2 with his hand under the zipper and inside the pants of Resident #1. LPN B again confirmed that her sister was not in the facility at the time of the incident, and that she did not have an [NAME]. Another follow up interview was conducted on 4/7/25 at 5:50 p.m. with the Administrator who stated he contacted LPN B, and she confirmed that she entered the room at the same time with LPN C and witnessed Resident #2 removing his hand from Resident #1's pants. He stated he had contacted LPN C and was unable to reach her. He added that with the new information he would close the investigation and substantiate the abuse allegation. On 4/8/25 at 11:45 a.m., a visit was made to the sister facility where Resident #2 had been discharged after the incident. Resident #2 was observed in the bed adjacent to the window with his eyes closed. He was clean and appropriately dressed. There was a rollator walker and a cane at his bedside. He opened his eyes, and an interview was conducted at this time. Resident #2 stated he was a little sleepy. When asked if he was unwell, he replied, no. When he was asked when and why he was discharged to this sister facility, he said, They transferred me here a few days ago. I did not have a choice. When asked if he could recall the 4/1/25 incident in the other facility where a female resident was found in his bed, he replied, A female resident? Yes, she was in my bed. He declined to provide further details about the incident. He said, I don't want to answer any more questions. On 4/8/25 at 12:07 p.m., a joint interview was conducted with LPN L/MDS Nurse and Registered Nurse N/Director of Nursing (DON) at the sister facility. They both stated they were involved with the admission process. They both stated that a care plan was established from the resident's diagnoses, physician's orders, and any additional information from the medical record. When they were asked about Resident #2's functional status, LPN L stated Resident #2 had a BIMS score of 14 out of 15 possible points, indicating intact cognition was ambulatory with the use of a walker. They both stated Resident #2 was transferred from the sister facility because of a sexual encounter with another resident and the need for long-term care placement. When asked if they had established any behavior care plan for this resident, they stated the behavior care plan established was only related to non-compliance with the resident's diet. They added that they did not initiate a sexual behavior care plan because they were informed that the other female resident initiated the sexual act. During an interview on 4/8/25 at 2:19 p.m., the Administrator and the AIT where asked if there were any identified opportunities for improvement. The Administrator stated there was a missed opportunity for Resident #1 regarding her behaviors. He further stated there were opportunities on 4/1/25 when Resident #1 had behaviors and staff could have provided more supervision, but they walked away. When asked if they had identified opportunities for improving their abuse investigation and reporting, the Administrator replied, What exactly? He was reminded that he had mentioned on 4/7/25 that the allegation could not be verified, and then at the end of the day he stated that the allegation was substantiated. He said that per LPN C they could not verify the allegation. He confirmed that he did not obtain a statement from Resident #2. A telephone interview was conducted on 4/8/25 at 5:37 p.m. with LPN C. She stated she had worked at the facility for about a year. She confirmed that she was assigned to Residents #1 and #2 on 4/1/25. She explained that she was sitting at the nurses' station at approximately 6:00 p.m. and observed Resident #1 rubbing Resident #2's shoulder and trying to pull him close to her while grabbing his hand. Resident #2 allowed her to do so after being told three times that Resident #1 was not as alert and oriented as him and he should not allow the behavior. This behavior went on over the course of 15-20 minutes. Resident #1 was also observed trying to sit on Resident #2's walker. Resident #2 was informed that he should not allow her to do that. Resident #1 was redirected and went back to the chair she was sitting in before - away from Resident #2. Both residents continued to watch television with the other residents. At approximately 6:30 p.m., LPN C went to complete blood glucose monitoring on a resident near the dining room. When she came out of that resident's room, the night shift nurse had arrived (LPN B). LPN A noticed that the two residents (#1 and #2) were not in the dining room any longer. Together with the night nurse (LPN B) at approximately 6:55 p.m., LPN C quickly went to Resident #2's room and observed Resident #1 lying in his bed on her back fully clothed with her pants unbuttoned and her zipper down while Resident #2 stood to the right of her fully clothed with his right hand inside of Resident #1's pants. When he saw the nurses, he quickly pulled his hand out of her pants. Resident#1 was quickly assisted out of the room while Resident #2 remained in his room. LPN C confirmed that she and LPN B entered the room at the same time. She stated she notified the evening supervisor, the DON, and the Administrator. She stated both residents were placed on 1:1 supervision. She confirmed that she was not contacted by any administrative team member at facility about the 4/1/25 incident until 4/8/25. On 4/8/25, the Administrator contacted her and she explained to the Administrator what occurred exactly as she had in her previously written statement. A review of the facility's Abuse, Neglect, and Misappropriation policy (effective 2/1/24, reviewed 1/1/25), revealed: Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology. Sexual Abuse: Is defined as non-consensual sexual contact of any type with a resident. E. Investigation Guidelines 1. The facility Administrator will investigate all allegations, reports, grievances, and incidents that potentially could constitute allegations of abuse, injuries of unknown source, exploitation, or suspicions of crime as defined in this document. the facility Administrator retains the ultimate responsibility to oversee and complete the investigation, and to draw conclusions regarding the nature of the incident. 2. The investigation should include interviews of the involved persons, including alleged victim, alleged perpetrator, witnesses, and others who might have knowledge of the allegations. 3. To the extent possible and applicable, provide complete and thorough documentation of the investigation. 4. The investigation should be documented, and any specific forms required by the State, or as otherwise instructed by legal counsel use (if applicable). The documentation will be kept in the facility Administrator or Director of Nursing's office in a secure administrative file marked confidential, or as otherwise instructed by legal counsel (if applicable). If any written statements or notes relating to the investigation are prepared, they should not be placed in any Stakeholder's personnel files. 5. All investigation documents and materials are to be held in strict confidence and cannot be shared with any unauthorized person. 6. The facility Administrator will make reasonable efforts to determine the root cause of the alleged violation and will implement corrective action consistent with the investigative findings and take steps to eliminate any ongoing danger to the resident or residents. 7. Any affected resident's physician and family/responsible party will be informed of the result of the investigation. 8. Every substantiated allegation of abuse will be reviewed by the facility's Quality Assurance and Performance Improvement Committee to detect potential patterns or trends, and for consideration of further interventions or training opportunities. The Medical Director should be notified and involved. 9. If the investigation substantiates an allegation of abuse or suspicion of crime by a Stakeholder, the facility Administrator will inform the applicable state licensure authority or Aide Abuse Registry pursuant to such agency's reporting procedures and as required by state or federal law. 10. The Governing Body will be informed of the receipt of allegations of abuse, neglect, exploitation, or misappropriation and the results of the investigation via the QAPI (Quality Assurance and Performance Improvement) process. .
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected 1 resident

Based on staff interviews, resident and facility record reviews, and a review of job descriptions, the facility's administration failed to ensure that staff provided appropriate supervision to protect...

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Based on staff interviews, resident and facility record reviews, and a review of job descriptions, the facility's administration failed to ensure that staff provided appropriate supervision to protect vulnerable residents from sexual abuse for one (Resident #1) of three residents reviewed for abuse. The facility administration failed to ensure that staff developed and implemented interventions necessary to protect Resident #1, who was unable to consent, from sexual contact by Resident #2. Resident #2 had a Brief Interview for Mental Status (BIMS) score of 12 out of 15 possible points, indicating moderate cognitive impairment, and was independently ambulatory with the use of a cane. This created a likelihood that Resident #1 or any other vulnerable resident could be sexually assaulted and suffer serious psychosocial and/or physical harm from Resident #2. Immediate Jeopardy (IJ) at a scope and severity of J (isolated) was identified on April 7, 2025 at 3:50 p.m. On April 1, 2025, at 6:55 p.m., Immediate Jeopardy began. On April 8, 2025, at 6:15 p.m., the Administrator was notified of the IJ determination and was provided with Immediate Jeopardy Templates. Immediate Jeopardy was ongoing as of the survey exit on April 8, 2025. The findings include: Cross reference F600, F610, and F867. 1. A review of Resident #1's medical record revealed an admission date of 3/2/2025. Her diagnoses included, but were not limited to, metabolic encephalopathy (brain dysfunction leading to altered consciousness, cognitive decline and other neurological symptoms), attention and concentration deficit following cerebral infarction (stroke); extended-spectrum beta-lactamase resistance (ESBL - bacterial infection resistant to antibiotics); dementia in other diseases classified elsewhere, unspecified severity with agitation; general anxiety disorder; schizoaffective disorder; and a need for assistance with personal care. A review of the resident's 3/2/25 physician's orders revealed: - Donepezil Oral tablet 10 milligrams (mg) - give 1 tablet by mouth at bedtime for dementia. - Quetiapine (antipsychotic) Fumarate Oral tablet 50 mg - give 1 tablet by mouth one time a day for anxiety. - Quetiapine Fumarate Oral tablet 50 mg - give 3 tablets by mouth at bedtime for anxiety. - Alprazolam (benzodiazepine - slows the nervous system) oral tablet 0.5 mg - give 1 tablet by mouth every morning and at bedtime for anxiety. - Sertraline HCL (hydrochloride) (selective serotonin reuptake inhibitor - can be used to treat depression, obsessive compulsive disorder, posttraumatic stress disorder, social anxiety disorder and/or panic disorder) oral tablet 100 mg - give 1 tablet by mouth one time a day for depression. - 1:1 monitoring every shift - discontinued on 3/7/25. Additional physician's orders included: - 3/7/2025 - 30-minute monitoring for behaviors, (This order, 30-minute monitoring, was discontinued on 3/19/25). No documentation for increased/frequent monitoring was found from 3/19/2025 through 4/1/2025. - 3/24/2025 - Ciprofloxacin HCL (antibiotic) oral tablet 500 mg - give 500 mg by mouth two times a day for urinary tract infection (UTI) for 14 days. - 4/1/2025 - One-on-one monitoring for behaviors - every shift. A review of the Psychotropic Evaluation nursing note dated 3/2/2025, revealed that Resident #1 had behaviors (e.g. combativeness, verbal disruptions) that were harmful to self or others or limited participation in activities. Increased in acuteness. She could be aggressive with staff. Resident has anxiety or nervousness that impairs his/her quality of life or limits participation in activities. A review of a Behavior Note dated 3/3/2025 revealed: Resident has pulled out her peripherally inserted central catheter (PICC) line from her right upper arm. Some bleeding was observed, pressure applied and Tegaderm (transparent, waterproof, sterile medical dressing) placed after it stopped. Resident remains aggressive, attempting to bite several staff members and kick. New order for Haldol (antipsychotic) intramuscularly (IM) given per Advanced Practice Registered Nurse (APRN) - Ineffective, continues to walk around yelling and screaming. Redirected as staff walks along with her. A review of the Provider Encounter dated 3/14/25 revealed that the resident wandered and attempted to hit and bite staff. She continued to refuse clothing changes as needed. Psychiatry was consulted to see resident and schedule next week. The Haldol order remained in place for behavioral management. (Psychiatry notes were requested but not provided during the survey.) An Encounter note dated 3/20/25 recommended that the resident continue with 30-minute behavior checks for safety monitoring. (The order was not implemented. Copies obtained) An Encounter note dated 4/2/25 revealed that Resident #1 was seen for a behavioral follow up. She was found in a male resident's bed last night with what appears to be inappropriate touching and sexual behavior. Resident was returned to one-on-one (1:1) care. A Nursing Progress note dated 4/2/25 read, Resident is up pacing around in her room, up and down in her bed, difficult to redirect, very aggressive with staff, swinging at them, screaming out loud, cursing, knocked over everything on her bedside table, attempted to get in a bed with a resident in the bed, displayed aggressive behavior when trying to redirect. New order given to administer Haldol 0.5 mg IM (intramuscularly - in the muscle) due to aggressive behavior. She remains on 1:1 care. A review of the admission 5-day minimum data set (MDS) assessment with a reference date of 3/6/25, revealed that Resident #1 had a Brief Interview for Mental Status (BIMS) score of 01 out of 15 possible points, indicating severe cognitive impairment. The resident was noted to be delusional, and physically and verbally aggressive with wandering behavior. She received antipsychotic, antianxiety, antidepressant, and antibiotic medications during the assessment period. A review of the Care Plan (initiated 4/1/25, revised 4/1/25) revealed that the resident had Impaired Cognitive Function/Dementia or Impaired Thought Processes related to dementia, schizoaffective disorder, difficulty making decisions and psychotropic drug use. The resident will be able to communicate basic needs on a daily basis. The care plan noted that the resident had a behavior problem of making inappropriate sexual advances to other residents, aggression and other inappropriate behaviors with a history of UTIs, pacing, wandering, disrobing, inappropriate response to verbal communication, violence, aggression towards staff/others. Pulled out PICC line. Pulled out Foley (urinary) catheter. Resident will have fewer episodes of undesired behaviors. The resident will have no evidence of behavior problems. 1:1 care (downgraded, failed attempt) frequent checks 1:1 caregiver reinitiated 4/1. Move to a room away from patient she appears to favor. 2. A review of Resident #2's medical record revealed an admission date of 3/18/25 and a discharge date of 4/6/25. His diagnoses included dysphagia (difficulty swallowing) following cerebral infarction (stroke), type 2 diabetes mellitus (DM), difficulty walking, lack of coordination, and hypertension (HTN). No psychiatric diagnoses/mental health disorders were noted. A review of Resident #2's 3/18/25 physician's orders revealed: - Occupational therapy (OT) - Resident to be seen 5 times a week for 60 days with a focus on therapeutic exercises, therapeutic activity, self-care management, neuromuscular re-education training, group treatment when appropriate, and wheelchair management. - Skilled physical therapy (PT) services following hospitalization for 5 times a week for 4 weeks for therapeutic exercises, therapeutic activities, neuromuscular re-education, gait training, group therapy and manual. - Clopidogrel bisulfate (inhibits blood clotting) 75 mg via percutaneous endoscopic gastrostomy (PEG) tube (feeding tube passed into a resident's stomach through the abdominal wall) one time a day (QD) for deep vein thrombosis (DVT). - Amlodipine 10 mg via PEG QD for HTN. - Ezetimibe (cholesterol medication) 10 mg via PEG at bedtime for hyperlipidemia. - Lantus (insulin) 100 unit/ml (units per milliliter) inject 16 units subcutaneously (beneath the skin) at bedtime for DM. There was no physician's order for one-on-one (1:1) supervision. (Copies obtained) A review of Resident #2's admission 5-day MDS, with a reference date of 3/24/25, revealed that the resident had a BIMS score of 12 out of 15 possible points, indicating moderate cognitive impairment. No behaviors were noted. He reported feeling depressed with little to no interest in doing things. He ambulated with a cane and required partial to moderate assistance with transfers. He did not receive psychotropic medications during the assessment period. A review of Resident #2's Care Plan, initiated on 4/3/25, revealed that the resident had a focus area for Behavior related to hypersexuality and was noncompliant with dietary restrictions. Interventions included the following: 1. Administer medications as ordered. Monitor side effects and effectiveness. 2. Caregivers to provide opportunity for positive interaction, attention. Stop and talk to him/her as passing by. 3. If reasonable, discuss the resident's behavior. Explain/reinforce why behavior is inappropriate and/or unacceptable to the resident. 4. Monitor behavior episodes and attempt to determine the underlying cause. Consider location, time of day, persons involved, and situations. Document behavior and potential causes. 5. Praise any indication of the resident's progress/improvement in behavior. All interventions were initiated on 4/3/25, two days after the event. There was no intervention for increased supervision for Resident #2 from the care plan initiation date through his transfer to the sister facility on 4/6/25. (Copy obtained) The Care Plan revealed a focus area for Impaired Cognitive Function/Dementia or Impaired Thought Processes related to impaired decision making, initiated on 4/1/25. Interventions included, but were not limited to, the following: 1. Administer medications as ordered. Monitor/document for side effects and effectiveness. 2. Ask yes/no questions in order to determine the resident's needs. 3. Communicate with the resident/family/caregivers regarding resident's capabilities and needs. 4. Cue, reorient and supervise as needed. 5. Monitor/document and report PRN (as needed) any changes in cognitive function, specifically changes in decision making ability, memory, recall, and general awareness, difficulty expressing self, and difficulty understanding others. There was no intervention for increased supervision for Resident #2 after the 4/1/25 incident through the resident's transfer to the sister facility on 4/6/25. (Copy obtained) A Physician's Note dated 4/2/25, revealed that the resident was seen for behavioral follow-up status post incident with resident. Female resident was found in the resident's bed with likely inappropriate touching or sexual behavior noted. The female resident is quite confused. He (Resident #2) was placed on one-on-one care for observation. He was told about the inappropriateness of his behavior. He appeared to be slightly confused but is aware of inappropriate behavior. A Physician's Note dated 4/4/25, revealed that Resident #2 was evaluated for discharge. He will be discharged to another skilled nursing facility, as he had a sexual encounter with another resident at this facility. On 4/7/25 at 1:25 p.m., the Administrator and the Administrator in Training (AIT) were interviewed regarding the timeline of events as related to the 4/1/25 incident between Residents #1 and #2. The Administrator stated on 4/1/25 at approximately 6:00 p.m., Residents #1 and #2 were in the dining room area. Resident #1 was observed tapping Resident #2's shoulder. The assigned nurse, Licensed Practical Nurse (LPN) C, who was at the nurses' station, separated the residents. Approximately five minutes later, Resident #1 was observed attempting to sit on Resident #2's walker. Again, the residents were separated and put at different ends of the dining area. Resident #2 was educated and voiced understanding. At approximately 6:30 p.m., LPN C went to conduct blood glucose monitoring for another resident and walked away from the dining area. When she returned, she noticed that both Resident #1 and Resident #2 were not in the dining area. LPN C walked to Resident #2's room and found both residents (#1 and #2). Resident #1 was observed in Resident #2 's bed lying supine, fully clothed, with her pants unbuttoned and her zipper down. Resident #2 stood to the right of her. He was fully clothed with his hand inside of Resident #1's pants. He quickly pulled his hand out of her pants when the nurse walked in. The Administrator confirmed that Resident #2's one-on-one (1:1) supervision was discontinued because Resident #1 was the resident who initiated the sexual behavior. During an interview on 4/07/25 at 3:30 p.m., Registered Nurse (RN) A stated she had been employed by the facility for about a year as a floor nurse. In November 2024 she was promoted to evening supervisor. As of Friday (4/4/25), she was asked to be the interim Director of Nursing (DON) since the previous DON had resigned. When asked if she was familiar with Residents #1 and #2, she stated Resident #1 was confused, verbally and physically aggressive towards staff, and refused care and medications. She stated the resident had not had any sexually inappropriate behaviors before this incident with Resident #2. Resident #2 was alert and oriented times three (person, place and time). He had no behaviors except noncompliance with diet orders. She stated on 4/1/24 she was working on the floor on the 200 hall. At 5:30 p.m., Residents #1 and #2 were observed in the dining area watching television. She was at the nurses' station with Licensed Practical Nurse (LPN) C, and they were completing their daily documentation. She stated at approximately 6:00 p.m., Resident #1 was seated on Resident #2's walker. LPN C separated the two residents. The residents were again observed holding hands, and she approached both residents and explained to Resident #2 that he could not hold hands with resident #1 because she was not alert and oriented. The residents were separated again. She then left the area to attend to another resident and left LPN C at the nurses' station. She stated she was not present in Resident #2's room when the two residents were found there. A telephone interview was conducted on 4/7/25 at 3:50 p.m. with LPN B who stated she had worked in the facility for about a year and on 4/1/25, she was coming in to work her 7:00 p.m. to 7:00 a.m. shift when the assigned nurse (LPN C) mentioned that Residents #1 and #2 were having behaviors. At that time, they noticed that neither Resident #1 nor Resident #2 were in the dining area. LPN B and LPN C then went to Resident #2's room together at approximately 6:55 p.m. looking for the residents. As they walked into Resident #2's room, they saw that his right hand was inside of Resident #1's pants. LPN B stated she and LPN C separated the residents and LPN C notified the Administrator (referring to the AIT). LPN B explained that she completed a witness statement and pushed it under the Administrator's door. When asked if the written statement was in addition to/followed by a telephone interview, she replied, No one called me. I typed up my observations. She provided a copy of her statement. A follow-up interview was conducted on 4/7/25 at 4:31 p.m. with the Administrator who was asked for any surveillance videos. He stated the surveillance video cameras were not working. When asked again if there was another witness to the incident, he said, There were no other witnesses. He was asked about the witness noted in the federal incident report. The Administrator stated she was another nurse who was assisting with a respiratory program. He further stated this other nurse was asked by LPN C (assigned nurse) if she had seen the residents. LPN C and this other nurse then both walked into Resident #2's room. The Administrator stated this other nurse/witness entered Resident #2's room after the assigned nurse (LPN C) and did not witness what happened. When asked if he had a witness statement from this second nurse, the Administrator stated he might not have put it in the investigative file that had been provided to the surveyor. He stated he would provide it. At 4:53 p.m., the Administrator provided a statement indicating that a phone interview was conducted on 4/1/25 with LPN I, whose name was on the statement. The statement indicated that LPN I did not witness the incident. When asked why LPN I was not on the schedule for 4/1/25, the Administrator stated the staffing person may have forgotten to add LPN I since she was not working a medication cart. He further stated he would provide an updated schedule. The reprinted schedule provided for review did not match the name of LPN B (who witnessed the incident with LPN C) or LPN I; it indicated LPN J. A review of the employee roster printed on 4/7/25 revealed that there was no employee by the name of LPN I, who was noted in the witness statement, on the facility's roster. Another interview was conducted with the Administrator on 4/7/25 at 5:08 p.m. He was asked about the differing names on the federal incident report, the witness statement he provided, and the schedule for 4/1/25. He stated LPN B went by LPN J's name. When asked why the schedule had a different name (LPN J), he walked out of the room stating he would clarify with the staffing department. Another follow up interview was conducted on 4/7/25 at 5:50 p.m. with the Administrator who stated he contacted LPN B, and she confirmed that she entered the room at the same time with LPN C and witnessed Resident #2 removing his hand from Resident #1's pants. He stated he had contacted LPN C and was unable to reach her. He added that with the new information he would close the investigation and substantiate the abuse allegation. On 4/8/25 at 11:45 a.m., a visit was made to the sister facility where Resident #2 had been discharged after the incident. Resident #2 was observed in the bed adjacent to the window with his eyes closed. He was clean and appropriately dressed. There was a rollator walker and a cane at his bedside. He opened his eyes, and an interview was conducted at this time. Resident #2 stated he was a little sleepy. When asked if he was unwell, he replied, no. When he was asked when and why he was discharged to this sister facility, he said, They transferred me here a few days ago. I did not have a choice. On 4/8/25 at 12:07 p.m., a joint interview was conducted with LPN L/MDS Nurse and Registered Nurse N/Director of Nursing (DON) at the sister facility. They both stated they were involved with the admission process. They both stated that a care plan was established from the resident's diagnoses, physician's orders, and any additional information from the medical record. When they were asked about Resident #2's functional status, LPN L stated Resident #2 had a BIMS score of 14 out of 15 possible points, indicating intact cognition was ambulatory with the use of a walker. They both stated Resident #2 was transferred from the sister facility because of a sexual encounter with another resident and the need for long-term care placement. When asked if they had established any behavior care plan for this resident, they stated the behavior care plan established was only related to non-compliance with the resident's diet. They added that they did not initiate a sexual behavior care plan because they were informed that the other female resident initiated the sexual act. During an interview on 4/8/25 at 2:19 p.m., the Administrator and the AIT were asked if there were any identified opportunities for improvement. The Administrator stated there was a missed opportunity for Resident #1 regarding her behaviors. He further stated there were opportunities on 4/1/25 when Resident #1 had behaviors and staff could have provided more supervision, but they walked away. When asked if they had identified opportunities for improving their abuse investigation and reporting, the Administrator replied, What exactly? He was reminded that he had mentioned on 4/7/25 that the allegation could not be verified, and then at the end of the day he stated that the allegation was substantiated. He said that per LPN C they could not verify the allegation. He confirmed that he did not obtain a statement from Resident #2. A telephone interview was conducted on 4/8/25 at 5:37 p.m. with LPN C. She stated she had worked at the facility for about a year. She confirmed that she was assigned to Residents #1 and #2 on 4/1/25. She explained that she was sitting at the nurses' station at approximately 6:00 p.m. and observed Resident #1 rubbing Resident #2's shoulder and trying to pull him close to her while grabbing his hand. Resident #2 allowed her to do so after being told three times that Resident #1 was not as alert and oriented as him and he should not allow the behavior. This behavior went on over the course of 15-20 minutes. Resident #1 was also observed trying to sit on Resident #2's walker. Resident #2 was informed that he should not allow her to do that. Resident #1 was redirected and went back to the chair she was sitting in before - away from Resident #2. Both residents continued to watch television with the other residents. At approximately 6:30 p.m., LPN C went to complete blood glucose monitoring on a resident near the dining room. When she came out of that resident's room, the night shift nurse had arrived (LPN B). LPN A noticed that the two residents (#1 and #2) were not in the dining room any longer. Together with the night nurse (LPN B) at approximately 6:55 p.m., LPN C quickly went to Resident #2's room and observed Resident #1 lying in his bed on her back fully clothed with her pants unbuttoned and her zipper down while Resident #2 stood to the right of her fully clothed with his right hand inside of Resident #1's pants. When he saw the nurses, he quickly pulled his hand out of her pants. Resident#1 was quickly assisted out of the room while Resident #2 remained in his room. LPN C confirmed that she and LPN B entered the room at the same time. She stated she notified the evening supervisor, the DON, and the Administrator. She stated both residents were placed on 1:1 supervision. A review of the Administrator's job description (effective January 2025), revealed that the primary purpose of the Administrator was to oversee, manage and direct the day-to-day functions and overall operations of the facility in accordance with current federal, state and local government regulations that govern long-term care facilities and the Operators requirements. The Administrator's focus is on maintaining the highest degree of quality care for the resident/patient while achieving the facility's business objectives. As the Administrator, you are delegated the Governing Body and administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. CUSTOMER SERVICE - Demonstrates positive customer service when performing the role of the Administrator, with residents, family members, internal and external staff. - Displays flexibility, team spirit, compassion, respect honesty, politeness and accountability when dealing with residents, family members and facility staff. - Demonstrates an awareness of and sensitivity for resident's rights in all interfaces with residents and family members. - Develops an environment that allows for creative thinking, problem solving and empowerment in the development of a facility management team. - Communicates effectively via open, straightforward communication, including the use of listening skills. - Seeks validation of knowledge base, quality, decision-making and skill level by actively questioning when necessary. - Utilizes survey information to address areas of importance as defined by our customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Leads facility management staff in developing and working from a business plan that focuses on all aspects of facility operations, including setting priorities and job assignments. - Serves on various committees of the facility (i.e., Infection Control, Quality Assurance & Assessment, etc.) Committee Functions: - Assist the Quality Assurance and Assessment Committee in developing and implementing appropriate plans of action to correct identified quality deficiencies. - Evaluate and implement recommendations from the facility's committees as necessary. - Consult with department directors concerning the operation of their departments to assist in eliminating/correcting problem areas, and/or improvement of services. Ensure that an adequate number of appropriately trained professional and auxiliary personnel are on duty at all times to meet the needs of the residents. .
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

QAPI Program (Tag F0867)

Someone could have died · This affected 1 resident

Based on staff interviews, resident and facility record reviews, and a review of facility policies and procedures, the facility's Quality Assessment and Quality Assurance Committee (QAA) failed to dev...

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Based on staff interviews, resident and facility record reviews, and a review of facility policies and procedures, the facility's Quality Assessment and Quality Assurance Committee (QAA) failed to develop and implement appropriate plans of action to correct identified quality deficiencies, particularly those that caused adverse outcomes. This resulted in a lack of improvement of their systems and processes. This failure contributed to the sexual abuse of one (Resident #1) out of three residents reviewed for abuse. It also placed all other vulnerable female residents at a likelihood for serious adverse outcomes related to potential sexual abuse from Resident #2. Immediate Jeopardy (IJ) at a scope and severity of J (isolated) was identified on April 7, 2025 at 3:50 p.m. On April 1, 2025, at 6:55 p.m., Immediate Jeopardy began. On April 8, 2025, at 6:15 p.m., the Administrator was notified of the IJ determination and was provided with Immediate Jeopardy Templates. Immediate Jeopardy was ongoing as of the survey exit on April 8, 2025. The findings include: Cross reference F600, F610, and F835. A review of Resident #1's medical record revealed an admission date of 3/2/2025. Her diagnoses included, but were not limited to, metabolic encephalopathy (brain dysfunction leading to altered consciousness, cognitive decline and other neurological symptoms), attention and concentration deficit following cerebral infarction (stroke); extended-spectrum beta-lactamase resistance (ESBL - bacterial infection resistant to antibiotics); dementia in other diseases classified elsewhere, unspecified severity with agitation; general anxiety disorder; schizoaffective disorder; and a need for assistance with personal care. A review of the resident's 3/2/25 physician's orders revealed: - Donepezil Oral tablet 10 milligrams (mg) - give 1 tablet by mouth at bedtime for dementia. - Quetiapine (antipsychotic) Fumarate Oral tablet 50 mg - give 1 tablet by mouth one time a day for anxiety. - Quetiapine Fumarate Oral tablet 50 mg - give 3 tablets by mouth at bedtime for anxiety. - Alprazolam (benzodiazepine - slows the nervous system) oral tablet 0.5 mg - give 1 tablet by mouth every morning and at bedtime for anxiety. - Sertraline HCL (hydrochloride) (selective serotonin reuptake inhibitor - can be used to treat depression, obsessive compulsive disorder, posttraumatic stress disorder, social anxiety disorder and/or panic disorder) oral tablet 100 mg - give 1 tablet by mouth one time a day for depression. - 1:1 monitoring every shift - discontinued on 3/7/25. Additional physician's orders included: - 3/7/2025 - 30-minute monitoring for behaviors, (This order, 30-minute monitoring, was discontinued on 3/19/25). No documentation for increased/frequent monitoring was found from 3/19/2025 through 4/1/2025. - 3/24/2025 - Ciprofloxacin HCL (antibiotic) oral tablet 500 mg - give 500 mg by mouth two times a day for urinary tract infection (UTI) for 14 days. - 4/1/2025 - One-on-one monitoring for behaviors - every shift. A review of the Psychotropic Evaluation nursing note dated 3/2/2025, revealed that Resident #1 had behaviors (e.g. combativeness, verbal disruptions) that were harmful to self or others or limited participation in activities. Increased in acuteness. She could be aggressive with staff. Resident has anxiety or nervousness that impairs his/her quality of life or limits participation in activities. A review of a Behavior Note dated 3/3/2025 revealed: Resident has pulled out her peripherally inserted central catheter (PICC) line from her right upper arm. Some bleeding was observed, pressure applied and Tegaderm (transparent, waterproof, sterile medical dressing) placed after it stopped. Resident remains aggressive, attempting to bite several staff members and kick. New order for Haldol (antipsychotic) intramuscularly (IM) given per Advanced Practice Registered Nurse (APRN) - Ineffective, continues to walk around yelling and screaming. Redirected as staff walks along with her. A review of the Provider Encounter dated 3/14/25 revealed that the resident wandered and attempted to hit and bite staff. She continued to refuse clothing changes as needed. Psychiatry was consulted to see resident and schedule next week. The Haldol order remained in place for behavioral management. (Psychiatry notes were requested but not provided during the survey.) An Encounter note dated 3/20/25 recommended that the resident continue with 30-minute behavior checks for safety monitoring. (The order was not implemented. Copies obtained) An Encounter note dated 4/2/25 revealed that Resident #1 was seen for a behavioral follow up. She was found in a male resident's bed last night with what appears to be inappropriate touching and sexual behavior. Resident was returned to one-on-one (1:1) care. A Nursing Progress note dated 4/2/25 read, Resident is up pacing around in her room, up and down in her bed, difficult to redirect, very aggressive with staff, swinging at them, screaming out loud, cursing, knocked over everything on her bedside table, attempted to get in a bed with a resident in the bed, displayed aggressive behavior when trying to redirect. New order given to administer Haldol 0.5 mg IM (intramuscularly - in the muscle) due to aggressive behavior. She remains on 1:1 care. A review of the admission 5-day minimum data set (MDS) assessment with a reference date of 3/6/25, revealed that Resident #1 had a Brief Interview for Mental Status (BIMS) score of 01 out of 15 possible points, indicating severe cognitive impairment. The resident was noted to be delusional, and physically and verbally aggressive with wandering behavior. She received antipsychotic, antianxiety, antidepressant, and antibiotic medications during the assessment period. A review of the Care Plan (initiated 4/1/25, revised 4/1/25) revealed that the resident had Impaired Cognitive Function/Dementia or Impaired Thought Processes related to dementia, schizoaffective disorder, difficulty making decisions and psychotropic drug use. The resident will be able to communicate basic needs on a daily basis. The care plan noted that the resident had a behavior problem of making inappropriate sexual advances to other residents, aggression and other inappropriate behaviors with a history of UTIs, pacing, wandering, disrobing, inappropriate response to verbal communication, violence, aggression towards staff/others. Pulled out PICC line. Pulled out Foley (urinary) catheter. Resident will have fewer episodes of undesired behaviors. The resident will have no evidence of behavior problems. 1:1 care (downgraded, failed attempt) frequent checks 1:1 caregiver reinitiated 4/1. Move to a room away from patient she appears to favor. 2. A review of Resident #2's medical record revealed an admission date of 3/18/25 and a discharge date of 4/6/25. His diagnoses included dysphagia (difficulty swallowing) following cerebral infarction (stroke), type 2 diabetes mellitus (DM), difficulty walking, lack of coordination, and hypertension (HTN). No psychiatric diagnoses/mental health disorders were noted. A review of Resident #2's 3/18/25 physician's orders revealed: - Occupational therapy (OT) - Resident to be seen 5 times a week for 60 days with a focus on therapeutic exercises, therapeutic activity, self-care management, neuromuscular re-education training, group treatment when appropriate, and wheelchair management. - Skilled physical therapy (PT) services following hospitalization for 5 times a week for 4 weeks for therapeutic exercises, therapeutic activities, neuromuscular re-education, gait training, group therapy and manual. - Clopidogrel bisulfate (inhibits blood clotting) 75 mg via percutaneous endoscopic gastrostomy (PEG) tube (feeding tube passed into a resident's stomach through the abdominal wall) one time a day (QD) for deep vein thrombosis (DVT). - Amlodipine 10 mg via PEG QD for HTN. - Ezetimibe (cholesterol medication) 10 mg via PEG at bedtime for hyperlipidemia. - Lantus (insulin) 100 unit/ml (units per milliliter) inject 16 units subcutaneously (beneath the skin) at bedtime for DM. There was no physician's order for one-on-one (1:1) supervision. (Copies obtained) A review of Resident #2's admission 5-day MDS, with a reference date of 3/24/25, revealed that the resident had a BIMS score of 12 out of 15 possible points, indicating moderate cognitive impairment. No behaviors were noted. He reported feeling depressed with little to no interest in doing things. He ambulated with a cane and required partial to moderate assistance with transfers. He did not receive psychotropic medications during the assessment period. A review of Resident #2's Care Plan, initiated on 4/3/25, revealed that the resident had a focus area for Behavior related to hypersexuality and was noncompliant with dietary restrictions. Interventions included the following: 1. Administer medications as ordered. Monitor side effects and effectiveness. 2. Caregivers to provide opportunity for positive interaction, attention. Stop and talk to him/her as passing by. 3. If reasonable, discuss the resident's behavior. Explain/reinforce why behavior is inappropriate and/or unacceptable to the resident. 4. Monitor behavior episodes and attempt to determine the underlying cause. Consider location, time of day, persons involved, and situations. Document behavior and potential causes. 5. Praise any indication of the resident's progress/improvement in behavior. All interventions were initiated on 4/3/25, two days after the event. There was no intervention for increased supervision for Resident #2 from the care plan initiation date through his transfer to the sister facility on 4/6/25. (Copy obtained) The Care Plan revealed a focus area for Impaired Cognitive Function/Dementia or Impaired Thought Processes related to impaired decision making, initiated on 4/1/25. Interventions included, but were not limited to, the following: 1. Administer medications as ordered. Monitor/document for side effects and effectiveness. 2. Ask yes/no questions in order to determine the resident's needs. 3. Communicate with the resident/family/caregivers regarding resident's capabilities and needs. 4. Cue, reorient and supervise as needed. 5. Monitor/document and report PRN (as needed) any changes in cognitive function, specifically changes in decision making ability, memory, recall, and general awareness, difficulty expressing self, and difficulty understanding others. There was no intervention for increased supervision for Resident #2 after the 4/1/25 incident through the resident's transfer to the sister facility on 4/6/25. (Copy obtained) A Physician's Note dated 4/2/25, revealed that the resident was seen for behavioral follow-up status post incident with resident. Female resident was found in the resident's bed with likely inappropriate touching or sexual behavior noted. The female resident is quite confused. He (Resident #2) was placed on one-on-one care for observation. He was told about the inappropriateness of his behavior. He appeared to be slightly confused but is aware of inappropriate behavior. During an interview on 4/07/25 at 3:30 p.m., Registered Nurse (RN) A stated she had been employed by the facility for about a year as a floor nurse. In November 2024 she was promoted to evening supervisor. As of Friday (4/4/25), she was asked to be the interim Director of Nursing (DON) since the previous DON had resigned. When asked if she was familiar with Residents #1 and #2, she stated Resident #1 was confused, verbally and physically aggressive towards staff, and refused care and medications. She stated the resident had not had any sexually inappropriate behaviors before this incident with Resident #2. Resident #2 was alert and oriented x3 (person, place and time). He had no behaviors except noncompliance with diet orders. She stated on 4/1/24 she was working on the floor on the 200 hall. At 5:30 p.m., Residents #1 and #2 were observed in the dining area watching television. She was at the nurses' station with Licensed Practical Nurse (LPN) C, and they were completing their daily documentation. She stated at approximately 6:00 p.m., Resident #1 was seated on Resident #2's walker. LPN C separated the two residents. The residents were again observed holding hands, and she approached both residents and explained to Resident #2 that he could not hold hands with resident #1 because she was not alert and oriented. The residents were separated again. She then left the area to attend to another resident and left LPN C at the nurses' station. She stated she was not present in Resident #2's room when the two residents were found there. On 4/7/25 at 1:25 p.m., the Administrator confirmed that Resident #2's one-on-one (1:1) supervision was discontinued because Resident #1 was the resident who initiated the sexual behavior. During an interview on 4/07/25 at 3:30 p.m., Registered Nurse (RN) A stated she had been employed by the facility for about a year as a floor nurse. In November 2024 she was promoted to evening supervisor. As of Friday (4/4/25), she was asked to be the interim Director of Nursing (DON) since the previous DON had resigned. When asked if she was familiar with Residents #1 and #2, she stated Resident #1 was confused, verbally and physically aggressive towards staff, and refused care and medications. She stated the resident had not had any sexually inappropriate behaviors before this incident with Resident #2. Resident #2 was alert and oriented x3 (person, place and time). He had no behaviors except noncompliance with diet orders. She stated on 4/1/24 she was working on the floor on the 200 hall. At 5:30 p.m., Residents #1 and #2 were observed in the dining area watching television. She was at the nurses' station with Licensed Practical Nurse (LPN) C, and they were completing their daily documentation. She stated at approximately 6:00 p.m., Resident #1 was seated on Resident #2's walker. LPN C separated the two residents. The residents were again observed holding hands, and she approached both residents and explained to Resident #2 that he could not hold hands with resident #1 because she was not alert and oriented. The residents were separated again. She then left the area to attend to another resident and left LPN C at the nurses' station. She stated she was not present in Resident #2's room when the two residents were found there. A telephone interview was conducted on 4/7/25 at 3:50 p.m., with LPN B. She stated she had worked in the facility for about a year and on 4/1/25, she was coming in to work her 7:00 p.m. to 7:00 a.m. shift when the assigned nurse mentioned that Residents #1 and #2 were having behaviors. At that time, they noticed that neither Resident #1 nor Resident #2 were in the dining area. LPN B and LPN C then went to Resident #2's room together at approximately 6:55 p.m. looking for the residents. As they walked into Resident #2's room, they saw that his right hand was inside of Resident #1's pants. LPN B stated she and LPN C separated the residents and LPN C notified the Administrator (referring to the Administrator in Training (AIT). On 4/8/25 at 11:45 a.m., a visit was made to the sister facility where Resident #2 had been discharged after the incident. Resident #2 was observed in the bed adjacent to the window with his eyes closed. He was clean and appropriately dressed. There was a rollator walker and a cane at his bedside. He opened his eyes, and an interview was conducted at this time. Resident #2 stated he was a little sleepy. When asked if he was unwell, he replied, no. When he was asked when and why he was discharged to this sister facility, he said, They transferred me here a few days ago. I did not have a choice. When asked if he could recall the 4/1/25 incident in the other facility where a female resident was found in his bed, he replied, A female resident? Yes, she was in my bed. He declined to provide further details about the incident. He said, I don't want to answer any more questions. On 4/8/25 at 12:07 p.m., a joint interview was conducted with LPN L/MDS Nurse and Registered Nurse N/Director of Nursing (DON) at the sister facility. They both stated they were involved with the admission process. They both stated that a care plan was established from the resident's diagnoses, physician's orders, and any additional information from the medical record. When they were asked about Resident #2's functional status, LPN L stated Resident #2 had a BIMS score of 14 out of 15 possible points, indicating intact cognition was ambulatory with the use of a walker. They both stated Resident #2 was transferred from the sister facility because of a sexual encounter with another resident and the need for long-term care placement. When asked if they had established any behavior care plan for this resident, they stated the behavior care plan established was only related to non-compliance with the resident's diet. They added that they did not initiate a sexual behavior care plan because they were informed that the other female resident initiated the sexual act. In an interview on 4/8/25 at 12:30 p.m., the facility's Medical Director stated he conducted rounds at the facility every Tuesday and Thursday, and during each visit, he asked the Administrator if there was anything to report. He stated he had just left the sister facility and was informed that surveyors were in the facility for a complaint investigation, but he was not provided details. He said that he contacted the facility Administrator to ask him whether he needed to make him aware of anything. When the Administrator then notified the Medical Director of the 4/1/25 incident between Residents #1 and #2, the Medical Director asked, What is this about? I am not aware. The Medical Director stated a brief overview of the incident was provided by the Administrator. He stated he told the Administrator, I'm not aware. I just came back from that facility and was not notified. As the Medical Director and QAPI committee member, I should be made aware. The Medical Director stated he would not comment on the incident because he had to review the documentation first. He stated he was not informed that Resident #2 had been transferred to the sister facility, but he would visit the resident after this interview. An interview was conducted on 4/8/25 at 1:43 p.m. with Resident #1's spouse. He stated he was contacted by the facility when the incident occurred. This was the first time anything like this had happened. He was asked how he felt his wife would have responded to the actions of Resident #2 if she was not cognitively impaired. He stated that in her previous life his wife was very modest. She would have been very upset over Resident #2's actions. During an interview on 4/8/25 at 2:19 p.m., the Administrator and the Administrator in Training stated they had identified areas of improvement related to failure to provide enough supervision to Resident #1 after several observations of new behaviors. It was confirmed with the Administrator that an ad hoc QAPI (Quality Assurance and Performance Improvement) meeting had not been held. When the Administrator was asked why an ad hoc QAPI meeting was not conducted, he replied that there was no reason to do so. When he was asked if the Medical Director was notified of the incident after it occurred, he said that he tried to contact him, but was unable to reach him, so he notified the Medical Director's Advanced Practice Registered Nurse (APRN). He confirmed that he did not follow up with the Medical Director. A telephone interview was conducted on 4/8/25 at 5:37 p.m. with LPN C. She stated she had worked at the facility for about a year. She confirmed that she was assigned to Residents #1 and #2 on 4/1/25. She explained that she was sitting at the nurses' station at approximately 6:00 p.m. and observed Resident #1 rubbing Resident #2's shoulder and trying to pull him close to her while grabbing his hand. Resident #2 allowed her to do so after being told three times that Resident #1 was not as alert and oriented as him and he should not allow the behavior. This behavior went on over the course of 15-20 minutes. Resident #1 was also observed trying to sit on Resident #2's walker. Resident #2 was informed that he should not allow her to do that. Resident #1 was redirected and went back to the chair she was sitting in before - away from Resident #2. Both residents continued to watch television with the other residents. At approximately 6:30 p.m., LPN C went to complete blood glucose monitoring on a resident near the dining room. When she came out of that resident's room, the night shift nurse had arrived (LPN B). LPN A noticed that the two residents (#1 and #2) were not in the dining room any longer. Together with the night nurse (LPN B) at approximately 6:55 p.m., LPN C quickly went to Resident #2's room and observed Resident #1 lying in his bed on her back fully clothed with her pants unbuttoned and her zipper down while Resident #2 stood to the right of her fully clothed with his right hand inside of Resident #1's pants. When he saw the nurses, he quickly pulled his hand out of her pants. Resident#1 was quickly assisted out of the room while Resident #2 remained in his room. LPN C confirmed that she and LPN B entered the room at the same time. She stated she notified the evening supervisor, the DON, and the Administrator. She stated both residents were placed on 1:1 supervision. She confirmed that she was not contacted by any administrative team member at facility about the 4/1/25 incident until 4/8/25. On 4/8/25, the Administrator contacted her, and she explained to the Administrator what occurred exactly as she had in her previously written statement. A review of the facility's policy titled Quality Assurance and Performance Improvement Policy for Skilled Nursing Center (effective 2/1/24, reviewed 1/1/25), revealed: Policy Statement: The purpose of Quality Assurance and Performance Improvement (QAPI) is to continually take a proactive approach to assure and improve the way we provide care and engage with our patients, employees, and other stakeholders so that we may fully realize our vision, mission, and commitment to caring pledge. Procedure: All employees and contracted staff are responsible for the quality of care and services within their respective departments and are expected to participate in the QAPI Program. Each center must develop, implement, and maintain an effective, comprehensive, data driven QAPI program that focuses on indicators of the outcomes of care, quality of life, and resident choice. It is the expectation of the SNF (skilled nursing facility) QAPI Program that the center will follow the established QAPI process to guide and direct the operations of the location. The executive leadership sets the expectation and provides the resources for implementation. Quality Assurance Performance Improvement (QAPI) information flows up and down the organization in an organized format. The center culture supports the premise that knowledge is shared, and information flows freely. Improvements in processes or outcomes as a result of the QAPI Program are communicated throughout the center and to stakeholders (residents, families and vendors). When improvement opportunities are identified through quality assessment activities, the center takes action to improve performance, including education, modification of systems and processes, or formal Performance Improvement Projects. IV. PERFORMANCE IMPROVEMENT PROJECTS (PIPs): As part of its QAPI Program, the SNF develops, implements, and evaluates performance improvement projects. - The facility must conduct distinct performance improvement projects. The number and frequency of improvement projects conducted by the center must reflect the scope and complexity of the facility's services and available resources. - The center must set priorities for its performance improvement projects based on the results of quality monitoring that consider the incidence, prevalence, and severity of problems in those areas; and affect health outcomes, resident safety, resident autonomy, resident choice, and quality of care. .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure that all alleged violations related to abuse were reported ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure that all alleged violations related to abuse were reported immediately, but not later than two hours after the allegation was made, to officials (including the State Survey Agency). The facility also failed to report the results of the investigations to the State Survey Agency within five working days of the incidents. This involved three (Residents #1, #2, and #3) of three residents reviewed for abuse, from a total survey sample of eight residents. Reporting requirements under this regulation are based on real (clock) time, not business hours. The findings include: 1. A review of Resident #3's medical record revealed an admission date of 3/27/25. His diagnoses included acute respiratory failure with hypoxia (condition where the respiratory system is unable to deliver enough oxygen to the blood, resulting in low blood oxygen levels); congestive heart failure (condition where the heart's pumping action is not strong enough to supply the body's needs, leading to fluid buildup in the lungs and other tissues); Type 2 diabetes mellitus (chronic condition where the body either doesn't produce enough insulin, or the body's cells become resistant to insulin, leading to high blood sugar levels); morbid obesity (severe form of obesity (accumulation of excess body fat) characterized by a Body Mass Index (BMI) of 40 or higher, or a BMI of 35 or higher with obesity-related health complications); diverticulitis of the large intestine (condition where pouches in the large intestine (colon) become inflamed or infected); non-ST segment elevation myocardial infarction (NSTEMI) (type of heart attack where there is a partial blockage of a coronary artery, leading to reduced blood flow to the heart muscle); atrial fibrillation (irregular heartbeat); and chronic kidney disease - stage 3 (moderate loss of kidney function). A review of the 5-day Minimum Data Set (MDS) assessment dated [DATE], revealed that Resident #3 scored 11 out of 15 possible points on the Brief Interview for Mental Status (BIMS) assessment, indicating moderate cognitive impairment. An interview was conducted with the Administrator on 4/7/25 at 1:26 p.m. He stated he received an allegation from the son of Resident #3 stating that a certified nursing assistant (CNA) came in to answer the call light and was rude and too rough helping him get on the bed pan. The Administrator stated the resident's son said the incident occurred during the 11:00 p.m. to 7:00 a.m. shift on Friday (4/4/25). An interview was conducted on 4/8/25 at 9:41 a.m. with the Social Services Director (SSD). She advised that she was new and had been employed in the facility for about a week. When asked, she stated she was familiar with the incident involving Resident #3. She stated she had just begun employment in the facility, and she immediately completed a grievance form related to the incident once she was informed of it. When asked if there had been more than one incident involving Resident #3, the SSD stated the incident in question was the only incident she was aware of since she started working in the facility. She confirmed the incident involving Resident #3 was originally reported to her by the family as an allegation of abuse due to the staff member being rough with the resident. An interview was conducted with Resident #3 on 4/8/25 at 10:47 a.m. The resident was advised of the purpose for the interview. When asked if he recalled the date of the incident, he stated it was at the end of last month (March) or the beginning of this month (April). When asked to describe the details of the grievance submitted by his son, the resident explained that he pressed his call light because he needed assistance with toileting. When the staff member came into his room, she was angry and aggressive. While attempting to turn him onto his left side, she forcefully pushed his right leg near the knee area. The resident confirmed that he did not report the incident to the staff; instead, he informed his son about it. An interview was conducted with the son and daughter of Resident #3 on 4/8/25 at 3:07 p.m. The resident's son stated the incident did not occur on 4/4/25 as the Administrator had previously informed the survey team. The resident's daughter stated Resident #3 was admitted to the facility on [DATE] and the incident occurred on 3/28/25 or 3/29/25. She stated Resident #3 had initially advised her of the incident by phone and she told him that she would report it to the facility. She did so on 3/31/25. She stated the resident reported that he felt bad and humiliated. She stated in less than 24 hours they were informed by the facility that the staff member involved had been terminated. The SSD asked if she could close the grievance since the staff member had been terminated. She advised her no because her brother, Resident #3's son, was also involved and they believed things were looking suspicious. She stated this occurred on 4/1/2025. When the family realized the facility wasn't taking the incident seriously, they went on the State Survey Agency website to learn how the incident should be handled. They confronted the facility Administrator with what they had discovered, and that was when the facility filed the official report. A follow-up interview was conducted with the SSD on 4/8/25 at 5:30 p.m. She was shown the facility's Grievance Checklist (photographic evidence obtained) and asked if she had completed a grievance form. She stated she had not and that was the first time she had seen the form. She was asked about the incident involving Resident #3. She stated her understanding of the incident was that it was related to how the certified nursing assistant (CNA) changed the resident after a bowel movement. She stated the daughter of Resident #3 was very upset when she came to her, so she wrote the grievance on 3/31/25. Another interview was conducted on 4/8/25 at 6:21 p.m. with the Administrator. He was asked about the actual date of the incident with Resident #3. He stated there was only one incident. He stated it was initially reported as a customer service issue because the staff was rude. He stated the report was initially filed on 3/31/25. He again stated that the facility didn't file an abuse report because it was a customer service issue. A record review revealed that on 3/31/25, a grievance was filed by the daughter of Resident #3. The facility's Social Services Director completed the grievance form. Per the grievance form, [Resident #3] uses a bed pan. He had to have a bowel movement. Assigned aide came in and was visibly angry. Reported that when she had to clean him, she was not gentle enough with his leg. Results of action taken: Staff educated. Per the facility's grievance form, the grievance was resolved. Resident notified of results and education. The method used to notify the resident and/or representative of the resolution was listed as: Telephone and one-to-one conversation. Both the date of the resolution and the date of notification were 4/2/25. 2. A review of Resident #1's medical record revealed an admission date of 3/2/25. Her diagnoses included, but were not limited to, metabolic encephalopathy (brain dysfunction leading to altered consciousness, cognitive decline and other neurological symptoms), attention and concentration deficit following cerebral infarction (stroke); extended-spectrum beta-lactamase resistance (ESBL - bacterial infection resistant to antibiotics); dementia in other diseases classified elsewhere, unspecified severity with agitation; general anxiety disorder; schizoaffective disorder; and a need for assistance with personal care. An Encounter note dated 4/2/25 revealed that Resident #1 was seen for a behavioral follow up. She was found in a male resident's bed last night (4/1/25) with what appears to be inappropriate touching and sexual behavior. A review of Resident #2's medical record revealed an admission date of 3/18/25 and a discharge date of 4/6/25. His diagnoses included dysphagia (difficulty swallowing) following cerebral infarction (stroke), type 2 diabetes mellitus (DM), difficulty walking, lack of coordination, and hypertension (HTN). No psychiatric diagnoses/mental health disorders were noted. A Physician's Note dated 4/2/25, revealed that the resident was seen for behavioral follow-up status post incident with resident. Female resident was found in the resident's bed with likely inappropriate touching or sexual behavior noted. The female resident is quite confused. He (Resident #2) was placed on one-on-one care for observation. He was told about the inappropriateness of his behavior. He appeared to be slightly confused but is aware of inappropriate behavior. A telephone interview was conducted on 4/7/25 at 3:50 p.m., with LPN B. She stated she had worked in the facility for about a year and on 4/1/25, she was coming in to work her 7:00 p.m. to 7:00 a.m. shift when the assigned nurse mentioned that Residents #1 and #2 were having behaviors. At that time, they noticed that neither Resident #1 nor Resident #2 were in the dining area. LPN B and LPN C then went to Resident #2's room together at approximately 6:55 p.m. looking for the residents. As they walked into Resident #2's room, they saw that his right hand was inside of Resident #1's pants. LPN B stated she and LPN C separated the residents and LPN C notified the Administrator (referring to the Administrator in Training (AIT). During a joint interview on 4/8/25 at 2:19 p.m., the Administrator and the Administrator in Training confirmed that the 5-day federal report for the 4/1/25 incident was submitted on 4/7/25. The Administrator stated he had five business days to submit the report, therefore it was submitted timely. When asked if that was the facility's policy, he replied, We have always done it like that. A review of the facility's Abuse, Neglect, and Misappropriation policy (effective 2/1/24, reviewed 1/1/25), revealed: Abuse is defined as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology. Sexual Abuse: Is defined as non-consensual sexual contact of any type with a resident. G. Reporting/Response: 1. Every Stakeholder shall immediately report any allegation of abuse, injury of unknown origin, or suspicion of a crime, as those terms are defined above, to the facility Administrator or designee as assigned by the facility Administrator in his/her absence. Failure to report an allegation of abuse, injury of unknown origin or suspicion of crime may result in disciplinary action, including termination of employment, and/or further legal or criminal action against any person who is required to, but fails to make such a report. Reporting Guidelines: Any abuse allegation must be reported to within two hours from the time the allegation was received. Any reasonable suspicion of a crime with serious bodily injury must be reported to the State and Police. Any allegation of neglect, exploitation, mistreatment or misappropriation of resident property must be reported to the State Regulatory Agency within 24 hours. In the case of neglect, exploitation, mistreatment, or misappropriation resulting in serious bodily injury, it must be reported to the State Regulatory Agency and Police within two hours. .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0624 (Tag F0624)

Could have caused harm · This affected 1 resident

Based on a review of closed resident records, facility policies and procedures, and interviews with the resident and staff, the facility failed to provide and document sufficient preparation and orien...

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Based on a review of closed resident records, facility policies and procedures, and interviews with the resident and staff, the facility failed to provide and document sufficient preparation and orientation to one (Resident #2) of three residents reviewed, to ensure a safe and orderly discharge from the facility. The findings include: A review of Resident #2's medical record revealed an admission date of 3/18/25 and a discharge date of 4/6/25. The resident's diagnoses included dysphagia (difficulty swallowing) following cerebral infarction (stroke), type 2 diabetes mellitus (DM), difficulty walking, lack of coordination, and hypertension (HTN). No psychiatric diagnoses/mental health disorders were noted. A review of Resident #2's 3/18/25 physician's orders revealed: - Occupational therapy (OT) - Resident to be seen 5 times a week for 60 days with a focus on therapeutic exercises, therapeutic activity, self-care management, neuromuscular re-education training, group treatment when appropriate, and wheelchair management. - Skilled physical therapy (PT) services following hospitalization for 5 times a week for 4 weeks for therapeutic exercises, therapeutic activities, neuromuscular re-education, gait training, group therapy and manual. - Clopidogrel bisulfate (inhibits blood clotting) 75 mg via percutaneous endoscopic gastrostomy (PEG) tube (feeding tube passed into a resident's stomach through the abdominal wall) one time a day (QD) for deep vein thrombosis (DVT). - Amlodipine 10 mg via PEG QD for HTN. - Ezetimibe (cholesterol medication) 10 mg via PEG at bedtime for hyperlipidemia. - Lantus (insulin) 100 unit/ml (units per milliliter) inject 16 units subcutaneously (beneath the skin) at bedtime for DM. There was no physician's order for one-on-one (1:1) supervision. There was no discharge order. (Copies obtained) A review of Resident #2's admission 5-day MDS, with a reference date of 3/24/25, revealed that the resident had a BIMS score of 12 out of 15 possible points, indicating moderate cognitive impairment. No behaviors were noted. He reported feeling depressed with little to no interest in doing things. He ambulated with a cane and required partial to moderate assistance with transfers. He did not receive psychotropic medications during the assessment period. The resident's Care Plan, initiated on 4/1/25 and updated on 4/8/25 revealed no discharge care plan. A Nursing Progress note dated 4/2/25 revealed that Resident #2's son was notified that the resident could be transferred to the sister facility on Friday. The resident's son stated he would like to think everything over because he was not in agreement. The Administrator would follow up with him. A Physician's Note dated 4/4/25 revealed that the resident was evaluated for discharge. He will be discharged to another skilled nursing facility, as he had a sexual encounter with another resident in this facility. A review of the Discharge Summary Recapitulation of Stay form dated 4/4/25 at 1:31 p.m. revealed that Resident #2's discharge goal was rehab and the reason for the discharge was transfer. Under B. Discharge, the form asked whether discharge goals were achieved. Answer: Goals are ongoing. Question: Why were the admission goals not achieved? Answer: He is transferring to another SNF (skilled nursing facility). Name of SNF: [sister facility]. Under C. Psychosocial needs, the form asked whether the resident/family were comfortable with the transfer. Answer: Yes. Under Ba. Functional Abilities, the resident was documented as independent with bed mobility, transfers, and wheelchair mobility. He required partial/moderate assistance to walk 50 or more feet. The form was signed by Licensed Practical Nurse (LPN) C on 4/6/25. In an interview on 4/8/25 at 9:53 a.m., the SSD stated she was new to the facility and started her employment last week. She stated she was involved in Resident #2's discharge. The discharge was due to an incident with another resident. She added that the resident was also changing the discharge plan to long-term care, and the sister facility was a long-term care facility. The discharge notification was made to the family via email, but the family had not signed the form yet. The Ombudsman was notified monthly. She provided a copy of the transfer/discharge form, and a copy of the email sent to Resident #2's son. She confirmed that the form was not signed by the physician. She stated she was waiting for the son to sign the form first. When she was asked if a resident should be discharged before the physician signed the discharge paperwork, she did not answer. Further review of the record revealed that Resident #2 received an Agency for Health Care Administration (AHCA - Florida state survey agency) Nursing Home Transfer and Discharge Notice on 4/4/25 for an effective discharge date of 5/5/25. The location of discharge was the facility's sister facility. The reason for the discharge was noted as: To meet the needs of the patient. None of the reasons for transfer on the form were checked. There was no indication of why the resident's needs could not be met at this facility. If the reason for the transfer included that either the resident's needs could not be met at the discharging facility, or the safety of other individuals in the facility was endangered, a physician's signature was required on the form. There was no physician's signature on the form. The form was not signed by the resident/representative. The lines asking for the dates the notice was given to the resident/legal guardian/representative, the local long-term care Ombudsman, and the date the clinical record was noted were all left blank. The Administrator in Training signed the form as the facility designee on 4/4/25. (Copy obtained) A review of the CMS (Centers for Medicare and Medicaid Services) Notice of Medicare Non-Coverage revealed that services would end on 4/5/25. On page two, a handwritten note indicated that the resident's son was spoken with on 4/3/25 at 4:55 p.m. and was made aware that the resident's last day of coverage would be 4/5/25. The form was signed by the Social Services Director (SSD) but was not dated. The signature line for the resident/representative and the date line were left blank. A review of an email from the SSD to the resident's son, dated 4/4/25 at 11:36 a.m., revealed that the SSD was requested that the resident's son sign attached paperwork. The son was then notified that Resident #2 would be discharged to the sister facility on Sunday (4/6/25). On 4/8/25 at 11:45 a.m., a visit was made to the sister facility where Resident #2 had been discharged after the incident. Resident #2 was observed in the bed adjacent to the window with his eyes closed. There was a rollator walker and a cane at his bedside. He opened his eyes, and an interview was conducted at this time. Resident #2 stated he was a little sleepy. When asked if he was unwell, he replied, no. When he was asked when and why he was discharged to this sister facility, he said, They transferred me here a few days ago. I did not have a choice. In an interview on 4/8/25 at 11:58 a.m., LPN K (assigned to Resident #2 on 4/8 at the sister facility) confirmed that she was Resident #2's assigned nurse. She stated the resident was alert and oriented times three (The resident is awake, aware of their name, their location, and the date/time.) She stated Resident #2 ambulated with a walker and had been in bed today because he had some blood work done. When asked the reason for his admission, LPN K said she was not sure and would have to review the admission notes. On 4/8/25 at 12:07 p.m., a joint interview was conducted with LPN L/MDS Nurse and Registered Nurse N/Director of Nursing (DON) at the sister facility. They both stated they were involved with the admission process. They both stated that a care plan was established from the resident's diagnoses, physician's orders, and any additional information from the medical record. When they were asked about Resident #2's functional status, LPN L stated Resident #2 had a BIMS score of 14 out of 15 possible points, indicating intact cognition. He was ambulatory with the use of a walker. They both stated Resident #2 was admitted from the sister facility because of a sexual encounter with another resident and the need for long-term care placement. When asked if they had established any behavior care plan for this resident, and they replied that the behavior care plan established was only related to non-compliance with the resident's diet. They added that they did not initiate a sexual behavior care plan because they were informed that the female resident involved in the incident initiated the sexual act. In an interview on 4/8/25 at 12:30 p.m. with the discharging facility's Medical Director, who was also Resident #2's physician, he stated he was not aware that Resident #2 had been transferred to the sister facility. A review of the facility's policy and procedure titled Discharge Planning (effective 2/1/24, revised 2/20/25), revealed: Discharge planning will begin with each resident and resident's representative upon admission. The process is coordinated by Social Services or designee. The resident, resident representative, and Interdisciplinary Team (IDT) are involved in the planning process. The post-discharge plan of care is developed with the participation of the resident and/or the resident's representative with the resident's consent. The discharge plan will be monitored and revised as necessary throughout the resident's stay. Facility-initiated transfer or discharge means a transfer or discharge which the resident objects to, did not originate through a resident's verbal or written request, and/or is not in alignment with the resident's stated goals for care and preferences. Procedure: 1. Discharge and care plan goals will be established with the IDT, resident and resident representative at the time of admission based on the resident's discharge goals and treatment preferences in conjunction with needs as identified by the IDT. 2. Discharge care plans will be updated after the Post admission Care Conference, reviewed quarterly, prior to the anticipated discharge date , and as needed. 3. Community resources should be determined based on input from the resident, resident representative to include consideration of care giver/support person availability and the resident's or caregiver's/support person(s) capacity and capability to perform required care, as part of the identification of discharge needs, and the IDT via the Post admission Care Conference and ongoing care plan meetings. For residents who are transferring/discharging to another SNF (skilled nursing facility), HHA, IRF, or LTCH, assistance must be provided in selecting a post-acute care provider. Resources to be used in this selection process are standardized patient assessment data, quality measures, and data on resource use to the extent the data is available. 6. The Discharge Recapitulation form, which includes the final summary of resident's status, will be completed by each discipline on the IDT prior to or on the scheduled date of discharge. The Social Services Director provides oversight for the completion of this process and reviews all aspects of care with the resident and resident representative. 7. The Discharge Form is utilized to send the documents necessary for transfers to: The Nursing Home, Home, Home Health, Assisted Living, and Hospice. Assemble required documents that will be given to the resident, resident representative and community service provider. 8. A completed Discharge Recapitulation of Stay Form will be given at the time of discharge. 9. Discharge Summary along with all other pertinent information is communicated/conveyed to the continuing care provider or receiving facility at the time of discharge. 10. For residents for whom discharge to the community has been determined to not be feasible, the medical record must contain information about who made that decision and the rationale for that decision. .
Jul 2024 9 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of resident records and an interview with staff, the facility failed to notify the resident and/or the residen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of resident records and an interview with staff, the facility failed to notify the resident and/or the resident's representative of an emergency hospital transfer and the reasons for the transfer in writing, and send a copy of the notice to a representative of the Office of the State Long-Term Care Ombudsman (LTCO) for one (Resident #103) of two residents reviewed for transfer/discharge, from a total survey sample of 34 residents. The findings include: A review of Resident #103's medical record revealed that she was admitted to the facility on [DATE] and was discharged on 10/23/23. Her diagnoses included type 2 diabetes mellitus, schizoaffective disorder, dementia, psychotic disturbance, mood disturbance, anxiety, major depressive disorder, and seizure disorder. A nursing progress note dated 10/23/23 at 9:16 a.m., revealed that Resident #103 was pacing and becoming increasingly aggravated with other residents for no apparent reason. She was yelling and threatening to hit another resident as well as raising her fists. Resident #103 was removed from the area but she returned. (Photographic evidence obtained) A progress note dated 10/23/23 at 1:31 p.m., noted Resident #103 was admitted to the psychiatric ward at a local hospital. Resident #103 left willingly with a police officer and the daughter was notified via telephone. (Photographic evidence obtained) A review of a Certificate of Professional Initiating Involuntary Examination completed by the Clinical Psychologist on 10/23/23 at 11:15 a.m., revealed that Resident #103 had diagnoses including schizoaffective disorder, bipolar type and unspecified dementia with psychotic disturbance and agitation. Because of her mental illness, Resident #103 refused a voluntary examination and without care/treatment, was likely to cause serious bodily harm to others. She was delusional and extremely aggressive. She had become aggressive with the clinician and threatened to kill everyone who knocked her. (Photographic evidence obtained) Further review of Resident #103's medical record revealed that there was no AHCA(Agency for Health Care Administration) Transfer/Discharge Notice informing the resident or her representative of the reason for the transfer, the location where she would be transferred, her appeal rights, or the contact information for the LTCO. Additionally, there was no evidence that the facility notified the LTCO in writing of the transfer. An interview was conducted with the Social Services Director (SSD) on 7/18/24 at 2:35 p.m. She recalled Resident #103 who went out under a [NAME] Act (involuntary psychiatric admission). This resident was then transferred to another facility. The SSD was asked who was responsible for notifying the resident or her representative in writing of the transfer to the hospital. The SSD said that was the assigned nurse's responsibility. She explained that the Administrator at that time was notifying the LTCO of transfers and discharges. The SSD reviewed the records and confirmed that there was no written notice of the transfer and no evidence that the LTCO was advised of Resident #103's emergent transfer to a psychiatric unit. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0625 (Tag F0625)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of resident records and an interview with staff, the facility failed to provide written information to the res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of resident records and an interview with staff, the facility failed to provide written information to the resident and/or the resident's representative on the facility's bed-hold policy and the duration the resident's bed would be held while she was in the hospital for one (Resident #103) of two residents reviewed for transfer/discharge, from a total survey sample of 34 residents. The findings include: A review of Resident #103's medical record revealed she was admitted to the facility on [DATE] and was discharged on 10/23/23. Her diagnoses included type 2 diabetes mellitus, schizoaffective disorder, dementia, psychotic disturbance, mood disturbance, anxiety, major depressive disorder, and seizure disorder. A review of a Certificate of Professional Initiating Involuntary Examination completed by the Clinical Psychologist on 10/23/23 at 11:15 a.m., revealed that Resident #103 had diagnoses including schizoaffective disorder, bipolar type and unspecified dementia with psychotic disturbance and agitation. Because of her mental illness, Resident #103 refused a voluntary examination and without care/treatment, was likely to cause serious bodily harm to others. She was delusional and extremely aggressive. She had become aggressive with the clinician and threatened to kill everyone who knocked her. (Photographic evidence obtained) A nursing progress note dated 10/23/23 at 9:16 a.m., revealed that Resident #103 was pacing, aggravated with other residents and yelling; she threatened to hit another resident and raised her fists. Resident #103 was removed from the area but she returned. At 1:31 p.m., a follow-up note indicated she was transported by police and admitted to the psychiatric unit at a local hospital. (Photographic evidence obtained) Resident #103's record did not contain any evidence that she or her representative was notified in writing of the facility's bed-hold policy prior to her transfer, as required. During an interview with the Social Services Director (SSD) on 7/18/24 at 2:35 p.m., she confirmed that Resident #103 had been transferred out of the facility under a [NAME] Act (involuntary psychiatric admission). She reviewed the resident's record and confirmed there was no written notice of the facility's bed hold policy or of the duration the facility would hold Resident #103's bed in her absence. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, staff interviews, and facility policy review, the facility failed to refer residents with newly diagnos...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, staff interviews, and facility policy review, the facility failed to refer residents with newly diagnosed serious mental illnesses to the state-designated authority for a new Pre-admission Screening and Resident Review (PASRR) Level II screening, to ensure appropriate care and services were prescribed for three (Residents #25, #40, and #47) of four residents reviewed for PASRR compliance, from a total survey sample of 34 residents. The findings include: 1. A review of Resident #25's medical record revealed an initial admission date of 9/4/20 with a re-entry date of 4/18/24, and diagnoses including schizoaffective disorder (dated 9/4/20), major depressive disorder (dated 7/11/21), and generalized anxiety disorder (dated 12/5/22). Resident #25 had an initial PASRR Level I Screening that was completed on 9/1/20. Section 1: PASRR Screen Decision Making asked under section A. to check all boxes that applied if there were any mental illnesses (MI) or suspected mental illnesses including, but not limited to, anxiety disorder, depressive disorder and/or schizoaffective disorder. Further review of the record revealed that another PASRR Level I Screening was completed on 8/29/23. Section 1 A. had none of the corresponding MI or suspected MI boxes checked off. Further review of Resident #25's medical record revealed no evidence that he was referred for a PASRR Level II screening for his diagnosis of schizoaffective disorder on admission, or for the respective newly diagnosed major depressive disorder or generalized anxiety disorder. 2. A review of Resident #40's medical record revealed that she was admitted to the facility on [DATE] with an admitting diagnosis of major depressive disorder, recurrent moderate (dated 12/30/22). A diagnosis of generalized anxiety disorder was also noted (dated 10/5/23). Resident #40 had a PASRR Level I screening dated 2/27/22, ten months prior to her admission. Section 1: PASRR Screen Decision Making asked under section A. to check all boxes that applied if there were any mental illnesses or suspected mental illnesses including, but not limited to, anxiety disorder and depressive disorder. None of the corresponding boxes were checked. Further review of Resident #40's medical record revealed no evidence that she was referred for a PASRR Level II screening for her admitting diagnosis of major depressive disorder, or after a diagnosis of generalized anxiety disorder was assessed on 10/5/23. 3. A review of Resident #47's medical record revealed an admission date of 3/25/24 with a diagnosis of generalized anxiety disorder. Resident #47's PASRR Level 1 screening dated 3/25/24, indicated there was no diagnosis or suspicion of mental illness (MI). Furthermore, there was no evidence that a Level 2 screening referral had been made, as the Level 1 screening omitted the MI diagnosis. An interview was conducted with the Social Services Director (SSD) on 07/18/24 at 11:43 AM. She stated she used to be responsible for monitoring PASRRs and submitting the Level II review requests. A while back, a former Administrator told her nursing would be handling the PASRRs from that point on. At the time, she was responsible for checking the PASRRs on admission as well as checking the cumulative diagnoses list to determine whether a Level II screening was needed. According to the state-designated authority who does the PASRR level II determinations, a new PASRR was needed if there was a significant change. If that change involved psychiatric diagnoses, then the request for the Level 2 screening would be made. She reviewed the information for Residents #24, #40, and #47. She reported that at this time, no one in the facility was reviewing the Level I screenings to determine whether there were new or existing diagnoses warranting a Level II review. The SSD said that as of today, she had been told she would resume that responsibility. The SSD acknowledged the need for a system to review newly admitted residents' PASRRs and cumulative diagnoses for accuracy, as well as physician communication of newly diagnosed mental illness so Level II screenings could be requested. A review of the facility's policy titled PASRR (effective 2/1/24) revealed: Policy Statement: It is the policy of this facility to screen all potential admissions on an individualized basis. As part of the pre-admission process, this facility participates in the PASRR screening process (Level I) for all new and readmissions per requirements to determine if the individual meets the criterion for mental disorder or intellectual disability until the Level II screening process has been completed and the recommendations allow for a nursing facility admission and the facility's ability to provide specialized services determined in the Level II screen . Section 4.4 under the Coordination of Care section stated the facility will refer all residents with newly evident or possible SMI or possible serious mental disorders or intellectual disability for Level II review upon a significant change in status assessment to the state [PASRR] representative. (Photographic evidence obtained) .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews with staff, the facility failed to identify and minimize the risk of accide...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and interviews with staff, the facility failed to identify and minimize the risk of accidents, and provide supervision to prevent accidental injury, for one (Resident #18) of one resident reviewed for accidents, from a total survey sample of 34 residents. The findings include: A review of Resident #18's medical record found she was admitted to the facility on [DATE] with diagnoses including, but not limited to, unspecified dementia with other behavioral disturbances; schizoaffective disorder, bipolar type; signs and symptoms involving cognitive functions and awareness, and cognitive/communication deficit. Resident #18 had a quarterly Minimum Data Set (MDS) assessment with an assessment reference date of 2/13/24, that assessed her with a brief interview for mental status (BIMS) score of 4 out of 15 possible points, indicating severe cognitive impairment. Rejection of care was noted on 1-3 days over the assessment look-back period. Resident #18 was care planned on 5/14/22 with a last review date of 7/5/24 for Activities of Daily Living/Self-Care Performance Deficit related to her diagnosis of dementia. The goal was to maintain her current level of functioning. Interventions included checking nail length, trimming and cleaning nails on bath day and as needed, as well as reporting changes to the nurse. (Photographic evidence obtained) There was no assessment in the record regarding the resident's ability to safely perform her own nail care. The Podiatrist saw Resident #18 on 5/8/24 for thick elongated toenails. Resident #18 was noted to have a history of onychomycosis (a nail fungus causing thickened, brittle, crumbly or ragged nails). The Podiatrist noted that in addition to the pain associated with her toenails, there was also concern about soft tissue damage caused by her toenails snagging on her sheets and socks. Resident #18's toenails were described as grossly hypertrophic (increased soft tissue volume at the end edge of the nail), onychauxic (an overgrowth or thickening of the nail that often leads to discoloration), and discolored yellow with subungual debris (crusty material that forms on the nail as a result of the fungal infection) on both feet. The affected toenails were painful to palpitation, and there was periungual erythema (redness of the skin around the nail) of the affected toenails on each foot. Debridement of the nails was performed which would reduce the likelihood of further soft tissue infection and damage, but also reduce symptoms of pain. (Photographic evidence obtained) An observation of Resident #18 was made on 7/14/24 at 12:00 PM in her room. She was in bed and under her covers, which were pulled up over her head. Her exposed hands were visible, and Resident #18 had latex gloves on each hand. She was playing with her gloves. A return visit and attempted interview on 7/14/24 at 12:58 PM, found Resident #18 still in her room and eating lunch from an overbed table. The gloves were still on. An interview was attempted, but Resident #18 was highly confused and unable to interview. On 7/16/24 at 9:14 AM, Resident #18 was again observed in her room on her bed. She had a metal nail clipper and was trimming her own toenails. There was no staff member present in the room. (Photographic evidence obtained) On 7/16/24 at 9:40 AM, a second interview was attempted with Resident #18, who was again observed in bed curled up in her blanket. She responded to a greeting and after introduction, she was asked about her nail care in the facility. Resident #18 claimed she did her own pedicures, she did not need staff to do them. Resident #18 displayed her toes, which were observed with thickened nails. The quick was also thickened and ragged. A strong cheese-like odor emanated from her toes. The nail clippers were observed in a pocket of her handbag, which was at the foot of her bed. (Photographic evidence obtained) The Activities Director (AD) entered Resident #18's room on 7/16/24 at 9:43 AM and was interviewed about resident nail care. She stated she had a nail care activity yesterday and they did the residents' fingernails. She tried to hold that activity several times a week in order to get everyone taken care of. The AD did not do toenails; she thought only the nurses or the podiatrist did toenails. The AD did not know of any residents who trimmed their own toenails. Licensed Practical Nurse (LPN) B was interviewed at 9:45 AM on 7/16/24. When asked if Resident #18 was under the care of a podiatrist, she stated she was not sure but would look. LPN B was accompanied to Resident #18's room and was advised of the observation. LPN B observed Resident #18's toenails and confirmed they looked diseased. She then saw the nail clippers in the resident's handbag. LPN B confirmed that Resident #18 should not be in possession of nail clippers, explaining that outside of the podiatrist, only certified nursing assistants (CNAs) and nurses could trim residents' toenails. Nurses must trim diabetic residents' toenails. LPN B did offer that Resident #18 had been known to reject assistance with activities of daily living. An interview was conducted with the Director of Nursing (DON) on 7/16/24 at 9:50 AM. She was shown the photographs of the nail clippers in Resident #18's purse. The DON said neither this resident nor any other resident should have nail clippers in their possession. She had never seen them before and had not been advised that Resident #18 had nail clippers. The DON speculated that Resident #18 must keep them in her purse, which she always kept close to her. The DON said she would have to determine a way to remove them from Resident #18's possession. When asked for a facility policy or protocol for resident use of nail clippers, she was not sure there was one but would look. The DON was asked if residents were assessed for safe use of nail clippers or other sharp grooming implements. She stated residents were assessed on admission, but she was not sure there was a specific sharps use assessment. Some residents were permitted to use razors, if assessed as a safe to do so, under staff supervision. The DON was unable to locate a policy or protocol for resident use of nail clippers. On 7/16/24 at 11:41 AM, Resident #18's guardian was interviewed. She explained that she typically did not have issues with Resident #18's care, but knew she was very non-compliant with grooming. The observation of Resident #18 cutting her toenails was shared with the guardian. CNA D was interviewed on 7/17/24 at 1:19 PM. She stated Resident #18 was sometimes noncompliant. In those cases, the CNAs returned at a later time to offer care again. The Activities department did nail care but CNAs could also. CNA D had not been permitted to do resident toenails, and she preferred not to. CNA D had never seen Resident #18 clip her own toenails. Had she seen her with clippers, she would have removed and disposed of them. CNA C stated in an interview on 7/17/24 at 1:32 PM that she had never seen Resident #18 with nail clippers. CNA C assisted with nail care but not toenails. The nurse or Podiatrist did that. CNAs dried between residents' toes after showers but that was as far as toenail care went. On 7/18/24 at 2:34 PM, LPN B and LPN J reported that they attempted to retrieve the toenail cutters from Resident #18, but she refused to give them up. Resident #18 slept with her purse and they had been unable to retrieve them. The clinical record had been noted and she had been care planned for her refusal to give staff the nail clippers. The LPNs were asked if they were aware of the podiatrist's findings and potential for soft tissue damage noted on his last visit. They stated they were not aware. LPN J looked up the podiatry report, acknowledged the risks and said, I wish they (the practitioners) would tell us these things before they leave. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record reviews, and facility policy review, the facility failed to implement a process ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, record reviews, and facility policy review, the facility failed to implement a process for on-going infection control and prevention, including enhanced barrier precautions, to prevent the spread of infection for two (Residents #38 and #22) of five residents sampled during a review of the facility's infection prevention and control program, from a total of 34 residents in the survey sample. The finds include: 1. A review if Resident #38's medical record revealed he was admitted to the facility on [DATE] with an indwelling urinary catheter and diagnoses including multiple sclerosis, neuromuscular dysfunction of bladder, and reflex neuropathic bladder. A review of the resident's Progress Notes revealed that the resident completed a course of antibiotics on 6/29/2024 related to a complicated urinary tract infection (UTI). On 7/14/24 at 12:55 PM, Resident #38 was observed in his room with a urinary catheter collection bag hanging at the bedside. No enhanced barrier precaution (EBP) sign was observed on the resident's room door. (Photographic evidence obtained) On 7/15/24 at 10:34 AM, Resident #38's urinary catheter collection bag and catheter tubing were observed touching the floor. No EBP sign was observed on the resident's room door.(Photographic evidence obtained) On 7/17/24 at 4:23 PM, Resident #38's urinary catheter collection bag and catheter tubing were observed resting on the floormat on the right side of the resident's bed. No EBP sign was observed on the resident's room door.(Photographic evidence obtained) On 7/18/24 at 11:26 AM, an interview was conducted with Certified Nursing Assistant (CNA) G. When she was asked about any training/education she received about how to care for urinary catheters, tubing, and drainage bags, she stated, They taught that in orientation. When she was asked what her role was in caring for a resident with a urinary catheter, she replied, I empty the catheter bag every 2-3 hours. I chart the amount of urine that I empty from the bag in the computer, and I make sure the catheter bag is covered and not touching the floor. I also clean the catheter tubing when I do patient care every shift. On 7/18/24 at 11:41 AM, an interview was conducted with Licensed Practical Nurse (LPN) H, who was the nurse taking care of Resident #38 this day. She she was asked what preventive interventions she would implement for Resident #38 to minimize complications such as urinary tract infection (UTI), she stated, I would make sure to check his Foley (urinary catheter brand) every two hours to make sure the Foley bag/tubing is not touching the floor, make sure he's drinking water, check to make sure the urine is not blood colored, and monitor him for pain. When she was asked about any training/education she had received related to urinary catheter care, she replied, Yes, I had it in orientation and about 2-3 months after I started. It was pertaining to a resident that had pulled the catheter out and had to have it replaced. The residents have as needed (PRN) orders to change the Foley catheter. It's at the judgement of the nurse if the tubing is blocked or if the resident is having several brief changes or leakage. Policy Review: Catheter Care-Indwelling (effective 2/1/2024): 19. Empty gravity drainage bag every shift or more frequently, as needed. Do not allow the end of drainage spout to touch floor, collection container, or other surface. 2. On 7/14/2024 at 12:42 PM, Resident #22 was observed in his room with an enteral feeding tube but no EBP sign was posted on his door. On 7/15/2024 at 10:37 AM, Resident #22 was observed in his room with an enteral feeding tube but no EBP sign was posted on his door. On 7/17/2024 at 9:53 AM, Resident #22 was observed in his room with an enteral feeding tube but no EBP sign was posted on his door. On 7/18/2024 at 11:21 AM, Resident #22 was observed in his room with an enteral feeding tube but no EBP sign was posted on his door. (Photographic evidence obtained) On 7/18/2024 at 12:23 PM, LPN H was asked how staff were made aware that a resident was on EBP. She replied, I'm not sure. It pops up on the Medication Administration Record or Treatment Administration Record to alert staff about a resident precaution. A sign is usually placed on the door, stating see nurse before entering room. On 7/18/2024 at 12:34 PM, the Infection Preventionist/Director of Nursing was asked how staff knew which residents were on EBP precautions. She replied, There should be signage outside the door that indicates to use caution and see the nurse before entering. She also stated there was additional information in resident records and the information was passed from one nurse to the next through shift change report. A review of the facility's policy and procedure titled Infection Prevention and Control Policy (effective2/1/2024), revealed: Policy Statement: The facility strives to prevent transmission of infections and communicable diseases, development of nosocomial infection, and effectively treat and manage nosocomial and community acquired infections. The goal of the program is to identify and reduce the risks of acquiring and transmitting infections among residents, employees, volunteers, and visitors. The program includes a system to monitor and investigate infection trends. The program is developed based on nationally recognized organizational standards and procedures. A coordinated process is established to reduce the risk of nosocomial infections in residents and employees. The infection prevention and control process is directed at lowering risk, and improving trends and rates of epidemiologically significant infections. The process includes but is not limited to: Prevention - standard precautions; transmission-based precautions: contact, droplet, airborne, special droplet, enhanced barrier precautions; personnel health; engineering and work practice controls; exposure control plans: tuberculosis, blood borne pathogens. (Copy obtained) .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Assessments (Tag F0636)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of resident records and an interview with staff, the facility failed to comprehensively assess residents' stre...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of resident records and an interview with staff, the facility failed to comprehensively assess residents' strengths, needs, preferences, and goals within the required timeframes for five (Residents #18, #21, #23, #24, and #38) of nine residents whose Minimum Data Set (MDS) assessments were reviewed, from a total survey sample of 34 residents. The findings include: A review of Resident #18's medical record revealed that she was admitted to the facility on [DATE]. Her diagnoses included, but were not limited to, congestive heart failure, dementia with behavioral disturbances and schizoaffective disorder. Resident #18's most recently completed minimum data set (MDS) assessment was a quarterly assessment (QMDS) dated [DATE]. Resident #18's annual MDS assessment (AMDS) was started by Licensed Practical Nurse (LPN) J on 5/15/24, but was still in progress and was never finalized or electronically submitted. (Photographic evidence obtained) A review of Resident #21's medical record revealed that she was admitted to the facility on [DATE]. Her diagnoses included encephalitis, encephalomyelitis, and hemiplegia/hemiparesis following a cerebral infarction. Resident #21's most recently completed MDS assessment was a quarterly assessment dated [DATE]. The AMDS dated [DATE] was initiated by LPN J, but was incomplete and still in progress at the time of survey. (Photographic evidence obtained) A review of Resident #38's medical record revealed that he was admitted on [DATE] with diagnoses including metabolic encephalopathy. His most recently completed MDS was a quarterly MDS dated [DATE]. Resident #38 had an AMDS dated [DATE], which was initiated by LPN J, but was never completed and was still in progress. (Photographic evidence obtained) A review of Resident #23's medical record revealed an admission date of 5/13/20 with a diagnosis of diffuse traumatic brain injury. His most recently completed MDS assessment was a quarterly assessment dated [DATE]. The AMDS initiated by LPN J and dated 5/12/24 was still in progress. (Photographic evidence obtained) A review of Resident #24's medical record revealed and admission date of 5/20/20. She had a primary diagnosis of schizoaffective disorder. The most recently completed QMDS was dated 2/19/24; however, her AMDS, dated [DATE], was still in progress. It had been initiated by LPN J. (Photographic evidence obtained) LPN J was interviewed on 7/16/24 at 3:56 PM. She confirmed that she had assisted with MDS assessments for about 90 days. The Director of Nursing reviewed and locked the assessments. LPN J was the person responsible for transmitting the MDS assessments electronically. When asked about her awareness of outstanding or overdue assessments or submissions, she said she didn't know; she would have to look. LPN J was advised of the overdue assessments. She acknowledged the finding, stating she would review the list. LPN J said she was doing the best she could to help. On 7/17/24 at 2:16 PM, LPN J confirmed the late submissions for the MDS assessments and said she was working on it. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0638 (Tag F0638)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of resident records and an interview with staff, the facility failed to comprehensively assess residents' stre...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of resident records and an interview with staff, the facility failed to comprehensively assess residents' strengths, needs, preferences, and goals quarterly for four (Residents #15, #14, #9, and #42) of nine sampled residents whose Minimum Data Set (MDS) assessments were reviewed, from a total survey sample of 34 residents. The findings include: A review of Resident #15's medical record revealed that she was admitted on [DATE]. Her diagnoses included unspecified dementia with behavioral disturbance, unspecified psychosis, metabolic encephalopathy, major depressive disorder, and insomnia. Resident #15 had a quarterly Minimum Data Set (QMDS) assessment completed on 2/28/24; however, the most recent QMDS initiated on 5/30/24 by Licensed Practical Nurse (LPN) J was never completed, and was still in progress. A review of Resident #14's medical record revealed that she was admitted on [DATE]. Her diagnoses included hemiplegia/hemiparesis following a non-traumatic subarachnoid hemorrhage. Her annual MDS (AMDS) assessment was completed on 3/11/24; however, the most recent QMDS, dated [DATE], and initiated by LPN J was still in progress. A review of Resident #9's medical record revealed an admission date of 10/19/15 and diagnoses including spondylosis with radiculopathy, lumbosacral region. Resident #9's QMDS, dated [DATE], was completed and submitted; however, the most recent QMDS, dated [DATE], and initiated by LPN J was still in progress. (Photographic evidence obtained) A review of Resident #42's medical record revealed that he was admitted on [DATE]. He had a primary diagnosis of intracranial injury with loss of consciousness. His last complete MDS assessment was an annual assessment dated [DATE]. The QMDS, dated [DATE], and initiated by LPN J was still in progress. (Photographic evidence obtained) LPN J was interviewed on 7/16/24 at 3:56 PM. She confirmed that she had been assisting with MDS assessments over the last 90 days. Once the assessments were done, the Director of Nursing reviewed and locked them, then LPN J transmitted them electronically. She was asked if she was aware of any outstanding or overdue assessments. She said she didn't know and would have to look. When advised of the findings, she acknowledged the late submission and said she would review the list. LPN J explained that she was doing the best she could to help. In a second interview at 2:16 PM, LPN J confirmed the late submissions and said she was working on it. .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations and interviews with staff, the facility failed to store refrigerated food in a manner to prevent contamination by airborne matter, by failing to ensure the evaporator fan was cle...

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Based on observations and interviews with staff, the facility failed to store refrigerated food in a manner to prevent contamination by airborne matter, by failing to ensure the evaporator fan was clean and free of build-up and debris. This had the potential to effect all 42 residents in the facility who ate by mouth, by potentially contaminating exposed food with the built-up matter on the fan. The findings include: During an intial tour of the kitchen on 7/14/24 at 11:34 AM, the walk-in refrigerator was inspected. The evaporator fan on the back wall of the unit was observed with a build up of thick, dark matter resembling dust on the grates of the fan cover. The debris was moving in response to the fan blowing the cold air around. During an inspection of the walk-in refrigerator on 7/18/24 at 3:24 PM, the fan was observed in the same condition and had still not been cleaned. There was visible build up of dust-like debris on all surfaces of the fan. There was a tray of sandwiches on the top rack, which had been covered in plastic wrap and parchment paper. The force of the fan had blown the plastic wrap off the entire edge of the tray, exposing the bread and meat to possible contamination by the debris on the fan. (Photographic evidence obtained) An interview was conducted with the certified dietary manager (CDM) at the time of the finding, who stated the Maintenance Department was responsible for cleaning this fan. The CDM looked at the fan and confirmed its soiled condition and the risk to the uncovered food in the refrigerator. .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0865 (Tag F0865)

Could have caused harm · This affected most or all residents

Based on a facility record review and a staff interview, the facility failed to maintain documentation to demonstrate evidence of its ongoing Quality Assurance Performance Improvement (QAPI) program. ...

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Based on a facility record review and a staff interview, the facility failed to maintain documentation to demonstrate evidence of its ongoing Quality Assurance Performance Improvement (QAPI) program. This failure could potentially affect all facility residents. The findings include: On 7/18/24 at 3:15 PM, during the Quality Assurance Performance Improvement (QAPI) review with the Administrator and the Director of Nursing, they could provide no current documentation to verify the development, implementation and maintenance of an effective, comprehensive, data-driven QAPI program focused on indicators of the outcomes of care and quality of life. When they were asked to share documentation of their QAPI program, they provided a form that read QAPI Plan Review (dated 1/13/2022), which was a sign-in sheet with a number of staff signatures on it, and policy and procedure manuals including a Comprehensive Federal Emergency Program (FEP), and a Comprehensive State and Local Emergency Management Plan/Disaster Manual. (Copies obtained) The Administrator stated the facility held a QAPI meeting monthly, but no evidence of that was produced. He stated the facility had two current performance improvement plans in place currently (antibiotic surveillance/infection preventionist and tuberculosis vaccinations, but no documented evidence was produced to corroborate that. The Administrator was asked about the annual review of facility policies and procedures. He stated that was completed and reviewed with the QAPI committee, but no documented evidence was produced to verify that this occurred. He was asked for the facility's QAPI policy, but it was not provided at the time of the survey. .
Apr 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on record review, interview, and facility policy and procedure review, the facility failed to ensure all alleged violations involving abuse were reported immediately, but not later than 2 hours ...

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Based on record review, interview, and facility policy and procedure review, the facility failed to ensure all alleged violations involving abuse were reported immediately, but not later than 2 hours after the allegation was made, if the events that cause the allegation involve abuse or result in serious bodily injury, to the administrator of the facility and to other officials (including State Survey Agency and adult protective services where state law provides for jurisdiction in long-term care facilities) in accordance with State law through established procedures for 2 of 5 allegations of abuse reviewed. Resident #2 was involved in resident-to-resident abuse on 1/16/23 and 3/14/23 that were not reported. The findings include: A review of the medical record for Resident #2 revealed an admission date on 9/24/18 with diagnoses that included neurocognitive disorder with Lewy bodies, unspecified dementia with behavioral disturbance, undifferentiated schizophrenia, traumatic brain injury, major depressive disorder, and generalized anxiety disorder. A review of nursing notes documented on 1/16/23 revealed that resident (Resident #2) initiated aggression toward another resident (Resident #1) in the dining room. The resident received a punch to the head from Resident #1. Both residents were separated and unable to tell what happened. Resident #2 was sent to the hospital after notification of Advanced Registered Nurse Practitioner (ARNP) for bruising on forehead. A review of the medical record for Resident #1 revealed an admission date of 12/16/22 with diagnoses that included unspecified dementia with agitation, major depressive disorder, and generalized anxiety disorder. A review of the nursing notes for Resident #1 revealed multiple episodes of behaviors with cursing, name calling, slamming doors and yelling. A nurses note on 1/16/23 documented an altercation between Resident #1 and #2 around 9:40 a.m. in the dining room. Resident #2 raised his fist and hit Resident #1 in his back. Resident #1 got up from wheelchair and started punching Resident #2 in his face and head. Resident #2 fell to the floor. The residents were separated, and Resident #2 was sent to the hospital for bruising and redness. A review of the nursing notes documented on 3/14/23 at 2:20 p.m. revealed an altercation between Resident #2 and Resident #3. It was reported that Resident #2 was self-propelling in his wheelchair in the dining room and was observed hitting Resident #3 on the back with his fist twice. Resident #3 did not reciprocate. Resident #2 was observed yelling and unable to explain why he hit Resident #3. A review of the medical record Resident #3 revealed an admission date of 2/28/22 with diagnoses that included unspecified dementia, depressive disorder, and generalized anxiety disorder. A review of the abuse log for January 2023 revealed an incident on 1/16/23 involving Residents #1 and #2 which was not documented or reported to state agencies. A review of the abuse log for March 2023 revealed the abuse log was blank. The altercation on 3/14/23 involving Resident #2 and #3 was never documented on the log or reported to state agencies. An interview was conducted with the Assistant Director of Nurses (ADON) on 4/13/23 at 2:52 p.m. concerning the abuse log and incidents not being reported. The ADON confirmed the event with resident-to-resident abuse was not reported on 1/16/23 or on 3/14/23. She reported the consultant was teaching the Social Service Director (SSD) how to report and fax the incidents until the Administrator returns. This started today. The RN also confirmed after reviewing the abuse log for January and March, the event for 1/16/23 and 3/14/23 was not documented on the log. A review of the facility's Abuse Prevention Program Policy read, Our residents have the right to be free from abuse, neglect, misappropriation of resident property, corporal punishment and involuntary seclusion. 3. Comprehensive policies and procedures have been developed to aid our facility in preventing abuse, neglect, or mistreatment of our residents. Our abuse prevention program provides policies and procedures that govern, as a minimum: f. Timely and thorough investigations of all reports and allegations of abuse; g. The reporting and filing of accurate documents relative to incidents of abuse; (Copy obtained) A review of the facility's Abuse and Neglect - Clinical Protocol Policy read, Treatment/Management: 2. The management and staff with support of the physicians will address situations of suspected or identified abuse and report them in a timely manner to appropriate agencies, consistent with applicable laws and regulations. (Copy obtained) .
Aug 2022 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

2. A medical record review was conducted for Resident #17, revealing an admission date of 6/8/22 with diagnoses including Alzheimer's disease, unspecified psychosis not due to a substance or known phy...

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2. A medical record review was conducted for Resident #17, revealing an admission date of 6/8/22 with diagnoses including Alzheimer's disease, unspecified psychosis not due to a substance or known physiological condition, anxiety disorder, and major depressive disorder. Physician's orders included Lorazepam Intensol concentrate, 2 mg/ml (milligrams per milliliter) for anxiety disorder every six hours, started on 6/28/22; Risperdal Consta suspension, 50 mg injected intramuscularly one time a day every 21 days for behavioral disturbances related to unspecified psychosis not due to a substance or known physiological condition, and Lexapro started on 8/14/22 for depression. The resident's Minimum Data Set (MDS) assessment, dated 6/14/22, revealed a brief interview for mental status (BIMS) score of 00 out of a possible 15 points, indicating severe cognitive impairment. Also noted was one-to-one supervision for behaviors. A review of Resident #17's care plan (last revised on 6/15/22) read: The resident uses psychotropic medication related to a diagnosis of psychosis and anxiety. Interventions included: Administer psychotropic medications as ordered; monitor for side effects and effectiveness every shift; and monitor/document/report as needed any adverse reactions of psychotropic medications. Resident also care planned for having behavior problem of choosing to refuse medications, rejection of care, and exit-seeking behavior. Additionally, the resident's care plan read, impaired cognitive function/dementia or impaired thought processes related to dementia with interventions that included: Administer medications as ordered and monitor for side effects and effectiveness. A level II Preadmission Screening and Resident Review (PASSAR) was conducted and the resident was suspected of serious mental illness with a plan for redirection, psychiatric services and medication management. A review of the medication administration record (MAR) was conducted for the month of August 2022. No behavior monitoring was documented for medications Lexapro, Risperdal, or Lorazepam. An interview was conducted with Certified Nursing Assistant (CNA) B on 8/17/22 at 3:30 p.m. She stated Resident #17 was receiving one-to-one supervision due to her behaviors of exit seeking as well as She likes to mess with door wires. CNA B stated the resident had a Wanderguard (alarm worn as a bracelet or anklet) and sometimes refused care. An interview was conducted with Registered Nurse (RN) C on 8/18/22 at 11:33 a.m. She stated the licensed practical nurses and registered nurses monitored residents for behaviors. She stated medications for which a resident was monitored for behaviors included narcotics, depakote, lorazepam, antipsychotics and Alzheimer's disease medications. When asked if she was monitoring behaviors for Resident #17, she reported yes. At this time, she was asked to provide documentation of the behavior monitoring being done for Resident #17. RN C stated there was no documentation. She was unable to produce documented evidence of behavior monitoring. An interview was conducted with Unit Manager D on 8/18/22 at 11:44 p.m. She confirmed that the behaviors/behavior monitoring for Resident #17 should have been in her orders and they were not. . Based on record reviews, interviews, and a review of the policy and procedure for Behavior Monitoring, the facility failed to ensure that two (Residents #40 and #17) of five residents selected for unnecessary medication review, from a total sample of 18 residents, were receiving behavior monitoring for psychotropic medications. The findings include: 1. A medical record review was conducted for Resident #40, which noted a re-entry date of 7/14/22 including the following diagnoses: schizo-affective disorder, major depressive disorder, and paranoid schizophrenia. A review of the active physician's orders noted an order for depakote extended release 500 milligrams (mg) at bedtime for mood stabilizing, Lexapro 15 mg every day for depression, and olanzapine (Zyprexa) 10 mg at bedtime for schizo-affective disorder. The depakote was ordered by the physician on 7/14/22, and the Lexapro and Zyprexa were ordered on 7/18/22. A review of the Medication Administration Record (MAR) and Behavior Monitoring for July 14, 2022 through August 17, 2022, revealed that none of these medications had behavior monitoring documented. A review of the resident's care plan (updated 8/1/22), noted the resident was resistive to care related to adjustment to the nursing home. He preferred to sleep nude. He urinated on the floor in his room and removed all of his bed linen from the bed. He did not use his urinal at the bedside, and did not ask for the bed pan. He threatened to throw feces at the staff. He yelled at top of his lungs in the hallways and kept yelling. He preferred not to have foot pedals on his wheelchair. Interventions included: Explain all care activities, allow resident to make decisions, and negotiate time for Activities of Daily Living (ADL's). If he resists, reassure him, leave and return 5-10 min later and try again, and praise him when behavior is appropriate. Laboratory tests were reviewed along with physician's orders, which noted no orders for a depakote level. The last depakote level was conducted on 9/29/19 with a level of 38.7 (Normal levels 50-99), which was low. A depakote level was also measured on August 7, 2019, with a level of 37.9, which was also low. An interview was conducted with Registered Nurse (RN) A on 8/17/22 at 2:45 p.m. She stated behavior monitoring was documented on a behavior monitoring sheet or on the MAR in the electronic medical record. An interview was conducted with the Director of Nursing (DON) on 8/17/22 at 2:59 p.m. She stated behaviors should have been documented for Zyprexa, Lexapro and depakote for Resident #40. She further stated the resident was being monitored until he went out to the hospital and came back. Behavior monitoring was documented on the MAR or on a behavior monitoring sheet. The DON confirmed that behavior monitoring was not restarted when the resident returned from the hospital. She said depakote levels were monitored and ordered every three months. She further stated, I will restart the behavior monitoring for Zyprexa, Lexapro and Depakote today. [Resident #40] is due for a depakote level now. An interview was conducted with the DON on 8/18/22 at 9:45 a.m. She stated Resident #40's depakote level should be monitored every three months. There was no order for a depakote level, and the last one was conducted in September 2019. It was low. He had one in August 2019 and it was low also. She provided documentation of the two laboratory tests for 8/7/19 and 9/21/19. An interview was conducted with the Medical Director via telephone on 8/18/22 at 12:50 p.m. He stated depakote levels for seizures should be checked every three months, and if there are no symptoms of side effects, then he would check the depakote level annually if it was prescribed for mood. A review of the Behavioral Assessment, Intervention and Monitoring Policy and Procedure (revised February 2019), noted: Behavioral symptoms will be identified using facility-approved behavioral screening tools. The facility will comply with regulatory requirements related to the use of medications to manage behavioral changes. The nursing staff will identify, document and inform the physician about specific details regarding changes in an individual's mental status, behavior and cognition including: onset, duration, intensity and frequency of behavioral symptoms, and new onset or changes in behaviors will be documented regardless of the degree of risk to resident or others. Interventions will be adjusted based on the impact on behavior and other symptoms, including any adverse consequences related to treatment. If antipsychotic medications are used to treat behavioral symptoms, the Interdisciplinary Team (IDT) will monitor for side effects and complications related to to psychoactive medications for example: lethargy, abnormal involuntary movements, anorexia or recurrent falling.
Feb 2022 10 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0637 (Tag F0637)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to complete a comprehensive assessment within 14 days af...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interviews, the facility failed to complete a comprehensive assessment within 14 days after a significant change for one (Resident #144) of two residents sampled for significant change, from a total sample of 24 residents. The findings include: A clinical record review for Resident #144 revealed an admission date of 9/10/19. His diagnoses included malignant neoplasm of bronchus lung, and dementia. The Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed the resident required supervision with bed mobility and transfers, independent with eating and limited assistance with toileting. A review of Resident #144's Certified Nursing Assistant (CNA) documentation for toileting for the last 14 days revealed he required extensive to total assist. A review of the resident's weights revealed he weighed 104.5 pounds on 2/21/22 and weighed 129 pounds on 12/10/21 for a weight loss of 18.99%. On 2/22/22 at 12:15 PM, Resident #144 was observed lying in his bed asleep in his room. An interview with Employee G, CNA was conducted at time of observation. She reported that the resident had refused his lunch. On 2/23/22 at 8:30 AM, Resident #144 was observed in his room. He had refused his breakfast but drank a milkshake and juice. On 2/23/22 at 12:15 PM, Resident #144 was observed in his room. He was not eating his lunch. Employee K, CNA entered his room and attempted to assist resident with eating. The resident refused the meal and did not want a substitute. Employee K, CNA encouraged him to drink his fluids, but he refused. On 2/24/22 at 8:30 AM, Resident #144 was observed in his room, lying in the bed with an untouched breakfast tray at bedside. When he was asked if he wanted to eat his breakfast, he shook his head no. An interview was conducted with Employee G, Registered Nurse (RN) on 2/24/22 at 10:29 AM. She reported that Resident #144 refuses to eat, refuses to get out of bed, and needs total assist with activities of daily living (ADL's). The RN stated the resident has declined and there was a hospice consult ordered. During an interview with Employee F, CNA on 2/24/22 at 10:48 AM, she stated that she cares for Resident #144, and he requires two staff members to assist him with ADL's and requires total assistance. An interview was conducted with the Social Services Director on 2/24/22 at 10:56 AM. She reported that Resident #114 is weak and smaller than a month ago. An interview was conducted with Employee D, RN MDS Coordinator on 2/24/22 at 11:13 AM. She reported working from home and coming to the facility on Monday, Wednesday, and Friday for half a day due to having lung cancer. She stated that Resident #114's hospice consult was discontinued and confirmed a significant change of condition had not been started for the resident. The RN explained that if a resident comes back from the hospital and had a decline in change of condition, a significant change assessment would be completed or if starting or ending hospice services. She stated the residents should be observed for two weeks to see if there are any acute or chronic changes. She acknowledged that if Resident #114's ADL's have changed, and he has had weight loss, a significant change should be done. She stated a significant change would be done today. During an interview with the Director of Nurses (DON) on 2/24/22 at 2:02 PM, she confirmed that Resident #114 did not have any registered dietician notes for his weight loss. The DON also confirmed that the resident required two staff members for his ADL's and is total care.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0645 (Tag F0645)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure a Level 2 Preadmission Screening and Resident Review (PASR...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure a Level 2 Preadmission Screening and Resident Review (PASRR) was completed to determine appropriateness of placement in a nursing facility for two (Residents #19 and #31) of two residents identified with serious mental disorders, out of a total of 24 residents in the sample. The findings include: 1. A clinical record review for Resident #19 revealed she was admitted on [DATE]. She remained in the facility at the time of survey. Her diagnoses included schizophrenia, personality disorder, unspecified dementia with behavioral disturbances and major depressive disorder. Resident documented as having moderately impaired cognitive skills and short-term memory problems. Further record review for Resident #19 revealed she had a Level I PASRR dated 6/4/21. The screening tool indicated under section I.A. Mental Illness (MI), or Suspected MI that Resident #19 had a diagnosis of schizophrenia and had previously received services for MI. Section II asked if the individual had at least one of 3 characteristics on a continuing or intermittent basis. Question 2.A. under this section was marked Yes, that Resident #19 experienced interpersonal functioning difficulties on a continuing or intermittent basis, including serious difficulty interacting appropriately and communicating effectively with other persons; had a possible history of altercations or evictions; had a fear of strangers; demonstrated avoidance of interpersonal relationships or social isolation; or had been dismissed from employment. The form instructed a Level II PASRR screening was required to be completed prior to admission to the nursing facility if any box in section I.A or 1.B. was checked, and there was a Yes checked in Section II.1, II.2 or II.3 unless the individual met the definition of a provisional admission or a hospital discharge exemption. Section III, PASRR Screen Provisional Determination, noted Resident #19 was being admitted under the 30-day hospital discharge exemption. Instructions were should the resident be admitted under the 30-day exemption, and the stay in the nursing facility (NF) was anticipated to exceed 30 days, the NF must notify the Level I screener on the 25th day of stay and the Level II evaluation completed no later than the 40th day of admission . The discharge exemption statement was signed by the attending physician on 6/4/21. Further clinical record review for Resident #19 found no evidence a Level 2 screening was completed within 40 days of her admission, as required. 2. A clinical record review for Resident #31 revealed he was admitted to the facility on [DATE]. He remained in the facility at the time of survey. His diagnoses included unspecified dementia with behavioral disturbances, non-Alzheimer's dementia, Parkinson's disease, traumatic brain injury (TBI). anxiety, depression, and schizophrenia. Further record review for Resident #31 revealed he had a Level I PASRR dated 3/24/17 that noted under section I.A. he had diagnoses of anxiety disorder, depressive disorder and schizophrenia based on a documented history and medications. Section II question 2.A. was marked Yes indicating Resident #31 experienced interpersonal functioning difficulties on a continuing or intermittent basis, including serious difficulty interacting appropriately and communicating effectively with other persons, had a possible history of altercations or evictions, had a fear of strangers, or demonstrated avoidance of interpersonal relationships, was socially isolated, or had been dismissed from employment. Section 2.C. was also marked Yes when asked if the individual had serious difficulty adapting to typical changes in circumstances, manifested agitation, had exacerbated signs and symptoms associated with the illness or withdrawal from the situation, or required intervention by the mental health or judicial system. Section 3.A. was marked Yes when asked if the resident has had psychiatric treatment more intensive than outpatient care more than once in the past two years, had experienced episode of significant disruption to normal living situation for which supportive services were required in a residential treatment environment, or required intervention by housing or law enforcement. Section 4. was marked Yes when asked if the individual exhibited actions or behaviors that may make them a danger to themselves or others. The form instructed that a Level II PASRR must be completed prior to admission if any box in section I.A. or I.B. was checked, and there was a yes checked in Section II.1, II.2 or II.3. Further clinical record review for Resident #19 revealed no evidence that a Level II screening was completed within 40 days of her admission, as required. During an interview with the Director of Nursing (DON) and the Social Services Director (SSD) on 02/22/22 at 03:07 PM, they asked for clarification as to why a Level II screen was required for Residents #19 and #31. The SSD also asked why the hospital did not initiate the Level II screening while the residents were in the hospital. The requirements for the Level II screening were explained to the SSD. She expressed understanding of the requirements and acknowledged Level II screenings were required for both residents. She stated she would contact Kepro to initiate the Level II screenings. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to ensure the environment remained free of accident ha...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to ensure the environment remained free of accident hazards and failed to monitor the effectiveness and function for a position change alarm for one (Resident #27 in room [ROOM NUMBER]) of one resident reviewed for accident hazards, from a total sample of 24 residents. The findings include: A medical record review for Resident #27 revealed she was admitted on [DATE] and readmitted on [DATE]. Her diagnoses include dementia without behavioral disturbance, major depressive disorder, generalized anxiety disorder, and insomnia. A review of the 5-day Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 00, indicating severe cognitive impairment. A review of physician's order for Resident #27, dated 12/2/20, read: Bed alarm while resident is in bed. Check every shift (q shift) and as needed (PRN) for functioning. On 2/21/22 at 1:48 PM, Resident #27's call light cord was observed to be frayed at the end of the cord. It was not attached to anything and was lying on the floor. (Photographic evidence obtained) On 2/21/22 at 3:10 PM, Resident #27 was observed lying in bed with the head of bed flat. A bed position change alarm was attached to the left side of bed on the side rail with a frayed cord not attached to anything. The frayed end of the cord was lying on the floor. On 2/22/22 at 9:30 AM, Resident #27 was observed lying in bed with the head of bed flat. A bed position change alarm was attached to the left side of bed on the side rail with a frayed cord not attached to anything. The frayed end of the cord was lying on the floor. On 2/22/22 at 10:35 AM, Resident #27 was observed lying in bed with the head of bed elevated. A bed position change alarm was attached to the left side of bed on the side rail with a frayed cord not attached to anything. The frayed end of the cord was lying on the floor. On 2/23/22 at 9:05 AM, Resident #27 was observed lying in bed awake with the head of bed slightly elevated. A bed position change alarm was observed attached to the left side of bed on the side rail with a frayed cord not attached to anything. The frayed end of the cord was lying on the floor. A review of the February 2022 Medication Administration Record (MAR) for Resident #27 revealed the bed alarm was signed off and checked as functioning by staff each day (up to February 23rd) three times a day (day, evening, and night). A review of the person-centered care plan for Resident #27 with revised date on 2/2/21 revealed resident was at risk for falls related to confusion, gait/balance problems, incontinence, psychoactive drug use, and unaware of safety needs. Interventions included be sure resident's call light is within reach and encourage to use it for assistance as needed; bed alarm on bed; on when resident is in bed and off when out of bed; and check every shift and as needed for functioning. On 2/23/22 at 9:05 AM, an interview was conducted with Employee A, LPN who was the nurse caring for Resident #27. She was asked if the resident uses a bed alarm. She replied, I'm not sure and proceeded to look it up on the computer. She replied, Yes, she has a bed alarm. She was asked if she was responsible to check the bed alarm each shift for functioning. She stated, Yes. She was asked if she documents the MAR during her shift that the bed alarm for Resident #27 is in place and functioning. She said, Yes. She was asked to observe the bed alarm unit for Resident #27. She looked at bed alarm unit and held up the unattached frayed cord. She said, It's not supposed to be like this. There should be a pad under the resident, and this would be connected to the pad, but the cord is broken. If she sits up, the pad alarms from the shift in her weight. She was asked if the resident had a pad under her at this time. She asked the resident if she could check for a pad. Upon checking, she stated, No, she doesn't. I'll go get a new unit and pad. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a record reviews and interviews, the facility failed to ensure medication administration records (MARs) were accurately...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a record reviews and interviews, the facility failed to ensure medication administration records (MARs) were accurately documented in accordance with professional standards of practice for two (Residents #15 and #25) of five residents reviewed for unnecessary medications, out of a total of 24 residents in the sample. The findings include: 1. A review of the clinical record for Resident #15 revealed he was admitted to the facility on [DATE]. His diagnosis included osteomyelitis, orthopedic aftercare following surgical amputation, peripheral vascular disease (PVD), type 2 diabetes, bipolar disorder, anxiety disorder and an unstageable pressure ulcer. The Discharge Return Anticipated Minimum Data Set (MDS) assessment dated [DATE], revealed the resident had a Brief Interview for Mental (BIMS) score of 14 out of 15, indicating cognitively intact. He required no assistance with eating. The assessment reported significant weight loss without being on a prescribed weight loss regimen. A review of the physician's orders for Resident #15 revealed an order for Med Pass (a nutritional supplement) 120 cubic centimeters (cc's, the equivalent of milliliters [ml]) three times a day. (Photographic evidence was obtained) 2. A clinical record review for Resident #25 revealed an admission date of 10/8/21. His diagnoses included non-Alzheimer's dementia, Parkinson's disease, anxiety, depression, bipolar disorder, psychotic disorder, post-traumatic stress disorder (PTSD) and obesity. The Quarterly MDS assessment dated [DATE] revealed Resident #25 had a BIMS score of 13 out of 15 points, indicating cognitively intact. Resident #15 was independent with eating. He was noted to have had a 5% or more weight loss in the last month and a 10% or more loss in the last 6 months but was not on a prescribed weight loss regimen. A review of the physician order for Resident #25 dated 11/16/21 revealed Give 120 ml three times a day for weight loss. The order did not specify what liquid was to be given. Review of the MAR found it also failed to specify what the nurse was to give three times daily. (Photographic evidence was obtained) On 02/24/22 at 10:48 AM, Employee E, the Registered Nurse (RN) assigned to Residents #15 and #25, was interviewed. She was asked if either resident received a nutritional supplement. She reviewed the electronic MAR (eMAR) for Resident #25 which instructed Give 120 cc three times a day. Realizing the order did not specify what to give, she said, Hmmmm . Employee E, RN then checked Resident #25's physician's order and confirmed it did not specify what should be given. She said it should be for Med Pass, as that was the only supplement that would be given in the amount of 120 ml. Employee E, RN reviewed the physician's orders and eMAR for Resident #15 and confirmed an order for 120 milliliters (ml) of Med Pass three times daily. She was asked if Residents #15 and #25 received their Med Pass this morning. Without providing a direct answer, she explained health shakes were sent out this morning. Employee E, RN retrieved an empty carton from the trash bin to show what was sent out. Inspection of the carton found it was a 118 ml chocolate Mighty Shake. When asked again if Resident #15 received his Med Pass, Employee E, RN looked at the eMAR. The corresponding signature box for the morning dose of Med Pass was illuminated green, indicating the supplement was signed off as provided. Employee A replied Yes, explaining that the eMAR was green, reflecting its administration. She then corrected herself and said, He got the shake. Employee E, RN was asked if Resident #25 received his Med Pass this morning. She hesitated, then perused his electronic record. She then acknowledged that Resident #25 also received a shake instead of Med Pass. Employee E was asked if the eMAR was signed off for Residents #15 and #25 indicating they received Med Pass, but instead actually received Mighty Shakes. She confirmed they were. (Photographic evidence obtained) The Director of Nursing (DON) was interviewed on 02/24/22 at 2:07 PM. She was advised that Resident #15's and #25's Med Pass had been signed for this morning, but a Mighty Shake was provided instead. The DON confirmed the Mighty Shake was not an appropriate substitute for Med pass. She said the nurses should not be signing off Med Pass if it was not given. She acknowledged the order for Resident #25's supplement needed clarification to specify what should be given. The DON had no explanation why nurses were signing off at each administration time without knowing what was supposed to be given.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, record reviews, and facility policy and procedure review, the facility failed to maintain a fu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, record reviews, and facility policy and procedure review, the facility failed to maintain a functioning resident call system when two call lights were found not to light up or make an audible sound in one resident room (room [ROOM NUMBER]) affecting two (Residents #12 and #43) from a total sample of 24 residents, out of a total of 21 rooms. The findings include: During an interview with Resident #12 on 2/21/22 at 12:28 PM in room [ROOM NUMBER], he reported his call light did not work. The call light was tested and found to not light up or make any sound at the wall or in the hallway. Resident #12 said, If I need help, I yell but sometimes, they don't hear me because my roommate's radio and television is playing. He also reported that the call light system has not worked for a year. Resident #12 also reported that his roommate's call light did not work. The call light for Resident #43 was tested and found to not light up or make any sound at the wall or in the hallway. A bell was observed on the over bed table for Resident #43. The bell was out of his reach. During an interview with Employee Z, Certified Nursing Assistant (CNA) on 2/21/22 at 4:25 PM, she stated she had worked at the facility for 5 months. When she was asked about the call light function in room [ROOM NUMBER], she stated, she thought they all worked. She explained, she had no special instructions regarding the call lights for room [ROOM NUMBER]. On 02/23/22 at 4:40 PM, a second interview was conducted with Resident #12 in room [ROOM NUMBER]. He confirmed that his call light was still not working. The call lights were tested and found to not light up or make any sound at the wall or in the hallway. An observation of the nurses' station revealed no lights or alarms on the switch board for room [ROOM NUMBER], and no one came to the room after it was pressed. A review of the January 2022 maintenance repair book revealed five issues were reported regarding call lights. (Photographic evidence obtained) On 2/24/22 at 10:50 AM, an interview was conducted with the maintenance director. He reported that he is normally at another facility and is trying to get a maintenance person at this facility. He explained that if the building needs maintenance, they call him. He is usually at the facility on Mondays to run the generator. When he was asked about the call light system, he reported that he doesn't know it very well because it is older, but previous issues have been reported to corporate. He stated that the company that installed the system have to come fix it. He stated that at his other facility, if the call light doesn't work, we give them bells to use, he is not sure about what they do in this facility. He was questioned about the current intercom system and stated he did not know why some rooms have intercom systems but not all of them. He reported, they haven't said anything to him about call lights not working lately. On 02/24/22 at 11:08 AM, the maintenance director tested the call lights in room [ROOM NUMBER]. He confirmed that the call lights were not functioning. On 02/24/22 at 11:36 AM, the maintenance director communicated that the residents in room [ROOM NUMBER] (Residents #12 and #43) now had a wireless call light on them. The maintenance director stated he had an intercom system unit invoice that were ordered in 11/2021, but he could not verify if these units were going to be installed in this facility. On 02/24/22 at 2:54 PM, an interview was conducted with Director of Nursing (DON). She stated that if she had any issues with call lights, she would call the maintenance director. When she was asked if she was aware of call light issues in room [ROOM NUMBER], she stated, Yes, the resident told me about it a while ago. A review of facility's policy and procedure titled, Maintenance Service, last revised December 2009 read Maintenance service shall be provided to all areas of the building, grounds, and equipment and noted that the functions of maintenance include but are not limited to maintaining the paging system in good working order. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected multiple residents

Based on observations, staff and resident interviews, and facility policy and procedure review, the facility failed to ensure the nurse call light system was kept within reach for four (Residents #14,...

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Based on observations, staff and resident interviews, and facility policy and procedure review, the facility failed to ensure the nurse call light system was kept within reach for four (Residents #14, #17, #26, and #27) out of a total sample of 24 residents. There were 40 residents residing in the facility at the time of the survey. The findings include: On February 21, 2022 at 11:40 AM, Resident #27 was observed lying in bed with her eyes closed. The call light cord was observed on the floor, under her bed, and not in reach of resident. (Photographic evidence obtained). On February 21, 2022 at 11:45 AM, Resident #14 was observed lying in bed, awake. The touch pad call light was observed on bedside table behind a bag of personal items. Resident was asked if she could reach the call light touch pad. She stated, she was unable to reach call light. (Photographic evidence obtained) On February 22, 2022 at 9:30 AM, Resident #17 was observed sitting up in bed. The call light was observed on floor, by the foot of her bed and out of her reach. She was asked if she could reach her call light. She stated, No. On February 22, 2022 at 9:35 AM, Resident #27 was observed lying in bed with her eyes closed. The call light cord was observed for a second time on the floor, under her bed, and not in reach of resident. On February 22, 2022 at 10:30 AM, Resident #26 was observed lying in bed, awake and dressed for the day. Her call light was observed on floor, out of the resident's reach. She was asked if she could reach her call light. She looked over at the call light on the floor and stated, No. On February 22, 2022 at 10:35 AM, Resident #27 was observed lying in bed with head of bed elevated, eyes open. Her call light was observed for a third time under her bed, out of resident's reach. The resident was asked if she could reach her call light. She did not answer. On February 22, 2022 at 10:45 AM, Resident #14 was observed lying in bed, awake. Her touch pad call light was observed for a second time on her bedside table behind a bag of personal items. Resident was asked if she could reach her call light. She stated, No. On February 22, 2022 at 3:54 PM, Resident #26 was observed lying in bed with her eyes closed. Her call light was observed for a second time on the floor, out of resident's reach. On February 23, 2022 at 9:00 AM, Residents #26 and #17 (roommates) were observed in their room, each sitting up in bed, awake. Call light for each resident observed to be on the floor, out of each resident's reach. Resident #17 was asked if she could reach her call light. She stated No. Resident #26 was asked if she could reach her call light. She looked at the call light on the floor, and stated No. On February 23, 2022 at 9:05 AM, Resident #27 was observed lying in bed with head of bed elevated and her eyes open. Call light was observed to be hanging over the back of her bed headboard, out of her reach. She was asked if she could reach her call light. She shook her head and did not answer verbally. (Photographic evidence obtained). On February 23, 2022 at 9:20 AM, Resident #14 was observed lying in bed, awake. She was calling out please help me touch pad call light was observed on her bedside table behind a bag of personal items (resident was unable to reach call light). Employee C, Certified Nursing Assistant (CNA) and Employee A, Licensed Practical Nurse (LPN) were asked to come to Resident #14's room. Employee C, CNA was asked where resident's call light was. Employee C, CNA and Employee A, LPN proceeded to search for the call light. Employee A, CNA located the touch pad call light behind the bag of personal items on bedside table, outside of resident's reach. Employee A, CNA checked the call light to ensure it was operational. Employee C, LPN was asked if she ensures call lights are in reach for her residents. Employee C, LPN repeated the question in Spanish, and stated, She doesn't speak English well, so I'm interpreting for her. Employee C, LPN answered in English, stating Yes, I do, I check the call lights. They were both sleeping, so I haven't been in here yet, I was taking care of residents on the other side. She was asked if the call light should be within the resident's reach. She said, Yes. On February 23, 2022 at 4:30 PM, Resident #26 was observed lying in bed, eyes open. Her call light was observed on the floor, out of resident's reach. During an interview with Employee B, CNA on February 23, 2022, at 4:37 PM, she was asked who was responsible for answering the call lights. She replied, We all do, everyone. If someone walks by a call light, they are expected to at least answer it, and get someone else if needed, depending on what the resident needs. She was asked how often resident call lights are checked to ensure they can reach them. She replied, I check my rooms every 15 minutes, so I make sure the call light is in reach of the resident. On February 24, 2022 9:50 AM, Resident #27 was observed lying in bed, awake. The call light was observed hanging over headboard, behind resident, out of her reach. On February 24, 2022 at 10:20 AM, Employee A, LPN was observed in Resident #27's room, administrating medications. When Employee A, LPN was done administrating medications, she was asked if she knew why the residents call light was hanging behind her bed board, out of her reach. She stated No, I do not. But we can put it where it goes. Employee A, LPN proceeded to place the call light across the resident's chest and stated, Here is your call light. You squeeze this if you need us for anything and we'll come help you. Employee A, LPN was asked if she regularly checks call light placement when she exits a resident room. She replied, I usually do. A review of the facility's policy titled Bedrooms (revised May 2017) stated: Policy Statement: All residents are provided with clean, comfortable, and safe bedrooms that meet federal and state requirements. 6. All residents rooms are equipped with a resident call system that allows the residents to call for staff assistance. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interview with the Maintenance Director, the facility failed to maintain a safe, clean, comfortable, a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interview with the Maintenance Director, the facility failed to maintain a safe, clean, comfortable, and homelike environment for residents in four (Rooms 210, 209, 104 and 110) of four rooms identified with environmental concerns from a total of 21 rooms. The findings include: On 2/21/22 at 10:45 AM, room [ROOM NUMBER] was observed with foam insulation coming out of the framing on both sides of the air conditioner. (Photographic evidence) On 2/21/22 at 11:00 AM, room [ROOM NUMBER] was observed with yellow foam insulation exposed around the air conditioner unit, which was not framed. (Photographic evidence obtained) On 2/21/22 at 11:36 AM, room [ROOM NUMBER] was observed with an air conditioner attached to wall with duct tape covering the top and bottom of surface. (Photographic evidence obtained) On 2/21/22 at 11:45 AM, room [ROOM NUMBER] was observed with foam insulation exposed around the air conditioner without any casing or frame. (Photographic evidence obtained) On 2/24/22 at 10:50 AM, an interview was conducted with the Maintenance Director. He was shown the pictures taken for the rooms with the air conditioners documented above. He looked at the pictures of the air conditioner units with foam exposed and leaking through the casing. He confirmed the air conditioners should have framing around them or duct tape around them. A review of the facility's policy titled, Maintenance Service revised 12/2009, noted the Maintenance Department is responsible for maintaining the buildings, ground, and equipment in a safe and operable manner at all times. One of the functions listed for maintenance personnel included: maintaining the heat/cooling system in good working order. (Photographic evidence obtained) .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0642 (Tag F0642)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy and procedure review, the facility failed to accurately complete a Minim...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy and procedure review, the facility failed to accurately complete a Minimum Data Set (MDS) assessment for four (Residents #10, #31, #22, and #144) out of a total sample of 24 residents. The information recorded within the MDS assessment concerning anticoagulant medications did not reflect the resident's status at the time of the Assessment Reference Date (ARD). The findings include: A review of the clinical record for Resident #10 revealed she was admitted on [DATE] and readmitted on [DATE]. Her diagnoses included major depressive disorder, muscular dystrophy, COPD, bipolar disorder, and type 2 diabetes mellitus. A review of Resident #10's Minimum Data Set (MDS) assessments dated 11/19/21 and 2/18/22, Section N (Drug Regimen Review), revealed Medications received in the past seven days: Anticoagulants 7 days out of 7. A review of Resident #10's physician's orders revealed no orders for anticoagulant medications. A review of the care plan for Resident #10 revealed no focus area related to anticoagulant medications. A phone interview was conducted with Employee D, MDS Coordinator Nurse on 2/24/22 at 11:10 AM. She confirmed that she had completed Resident #10's MDS assessments dated 11/19/21 and 2/18/22. She was asked to identify the anticoagulation medications that triggered Section N to indicate that Resident #10 had received anticoagulation medication (seven out of seven of the past days) on each of those two assessments. She stated, She's on Plavix. She was asked if she considered Plavix to be an anticoagulant medication. She stated, Yes. She was asked if she coded all residents who receive Plavix as receiving an anticoagulation medication on the MDS assessments. She replied Yes, I guess I have. I have looked and I see Plavix is a blood thinner. She was asked how she determined that Plavix is a blood thinner. She stated I goggled it. It says it's used to reduce the risk of blood clots, that's why I put it as an anticoagulant. A list of all residents currently prescribed Plavix and a copy of their most recent MDS, Section N0410-E, was requested from Administrator. A list of four residents currently receiving Plavix was received and reviewed, which revealed the following information: Resident #10: orders reviewed, no anticoagulant medications ordered currently or discontinued. Resident #31: orders reviewed, no anticoagulant medications ordered currently or discontinued. Resident #22: orders reviewed, no anticoagulant medications ordered currently or discontinued. Resident #144: orders reviewed, no anticoagulant medications ordered currently or discontinued. A review of the MDS assessments, section N0410-E, concerning anticoagulation medications received in the past 7 days from date of MDS assessment: Resident #10: MDS assessment dated [DATE] reveals coding for anticoagulation medications received 7 days out of the past 7 days. Resident #31: MDS assessment dated [DATE] reveals coding for anticoagulation medications received 7 days out of the past 7 days. Resident #22: MDS assessment dated [DATE] reveals coding for anticoagulation medications received 7 days out of the past 7 days. Resident #144: MDS assessment dated [DATE] reveals coding for anticoagulation medications received 7 days out of the past 7 days. A review of the Centers for Medicare and Medicaid Service website (CMS.gov) dated April 2012, revealed Section N0410-E stated Anticoagulants: do not code antiplatelet medications such as aspirin/extended release, dipyridamole, or clopidogrel (Plavix) here. Review of the facility policy titled Electronic Transmission of the MDS (revised September 2010) stated under Policy Interpretation and Implementation 6. The MDS Coordinator is responsible for ensuring that appropriate edits are made prior to transmitting MDS data and that feedback and validation reports from each transmission are maintained for historical purposes and for tracking. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, interviews, and policy and procedure review, the facility failed to ensure acceptable par...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, interviews, and policy and procedure review, the facility failed to ensure acceptable parameters of nutritional status and nutritional assessments were completed for four (Residents #144, #15, #25, and #8) of four residents reviewed for nutrition, out of a total sample of 24 residents. The findings include: 1. A clinical record review for Resident #144 revealed an admission date of 9/10/19. His diagnoses included malignant neoplasm of bronchus lung, Alzheimer's disease, major depressive disorder, and dementia. The Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed resident was independent with eating. A review of the resident's weights revealed the resident weighed 104.5 pounds on 2/4/22 and weighed 129 pounds on 12/10/21 for a weight loss of 18.99%. Resident #114 was documented as refusing multiple meals over the past 14 days. Further record review for Resident #144 revealed no evidence of nutritional assessments by the Registered Dietician. On 2/22/22 at 12:15 PM, Resident #144 was observed lying in his bed asleep. An interview with Employee G, CNA was conducted at time of observation. She reported that the resident had refused his lunch. On 2/23/22 at 8:30 AM, Resident #144 was observed resident in his room. He had refused his breakfast but drank a milkshake and juice. On 2/23/22 at 12:15 PM, Resident #144 was observed in his room. He was not eating his lunch. Employee K, CNA entered his room and attempted to assist resident with eating. The resident refused the meal and did not want a substitute. Employee K, CNA encouraged him to drink his fluids, but he refused. On 2/24/22 at 8:30 AM, Resident #144 was observed in his room, lying in the bed with an untouched breakfast tray at bedside. When he was asked if he wanted to eat his breakfast, he shook his head no. An interview was conducted with Employee G, Registered Nurse (RN) on 2/24/22 at 10:29 AM. She reported that Resident #144 refuses to eat, refuses to get out of bed, and needs total assist with activities of daily living (ADL's). The RN stated the resident has declined and there was a hospice consult ordered. During an interview with Employee F, CNA on 2/24/22 at 10:48 AM, she stated that she cares for Resident #144, and he requires two staff members to assist him with ADL's and requires total assistance. An interview was conducted with the Social Services Director on 2/24/22 at 10:56 AM. She reported that Resident #114 is weak and smaller than a month ago. During an interview with the Director of Nurses (DON) on 2/24/22 at 2:02 PM, she confirmed that Resident #114 did not have any registered dietician notes for his weight loss. The DON also confirmed that the resident required two staff members for his ADL's and is total care. 2. A review of the clinical record for Resident #15 revealed he was admitted to the facility on [DATE]. His diagnosis included osteomyelitis, orthopedic aftercare following surgical amputation, peripheral vascular disease (PVD), type 2 diabetes, bipolar disorder, anxiety disorder and an unstageable pressure ulcer. The Discharge Return Anticipated Minimum Data Set (MDS) assessment dated [DATE], revealed the resident had a Brief Interview for Mental (BIMS) score of 14 out of 15, indicating cognitively intact. He required no assistance with eating. Resident #15 was 67 inches () tall and weighed 123 pounds (lbs.) The assessment reported significant weight loss without being on a prescribed weight loss regimen. An observation and interview were conducted with Resident #15 on 02/23/22 at 9:54 AM. He stated he had lost weight and did not have much of an appetite. Resident #15 explained, he usually consumed approximately 50% of his meal, then felt full. He started receiving shakes yesterday and he thinks he sometimes received a supplement from the nurse. On 02/23/22 at 2:05 PM, an interview was conducted with Employee K, Certified Nursing Assistant (CNA) who cares for Resident #15. She stated that the resident was a very good eater and usually ate up to 100% of his meal. Employee G, CNA, who was standing nearby, chimed in, and agreed with Employee K, CNA that his meal intake was very good. A review of the care plan for Resident #15 dated 12/15/21 revealed the resident has a potential nutritional problem. The goal was to maintain adequate nutritional status through the review date. Interventions included, but were not limited to: Medications as ordered, discuss feeling about weight, monitor and report changes, labs as ordered, diet as ordered and Registered Dietician (RD) to evaluate and make diet change recommendations. (Photographic evidence obtained) A review of Resident #15's weight record revealed on 09/17/2021, he weighed 140.5 lbs. and on 02/04/2022, he weighed 113 lbs. This reflected a -19.57 % loss over a 5-month period. A review of physician's orders for Resident #15 revealed an order for Med Pass (a nutritional supplement) 120 cubic centimeters (cc's, the equivalent of milliliters [ml]) three times a day. (Photographic evidence was obtained) Further review of the clinical record for Resident #15 revealed no evidence of nutritional assessments by the Registered Dietician. There was no evidence the RD had assessed the resident since his significant weight loss to determine what additional nutritional interventions might be warranted. 3. A clinical record review for Resident #25 revealed an admission date of 10/8/21. His diagnoses included non-Alzheimer's dementia, Parkinson's disease, anxiety, depression, bipolar disorder, psychotic disorder, post-traumatic stress disorder (PTSD) and obesity. The Quarterly MDS assessment dated [DATE] revealed Resident #25 had a BIMS score of 13 out of 15 points, indicating cognitively intact. Resident #15 was independent with eating. He was noted to have had a 5% or more weight loss in the last month and a 10% or more loss in the last 6 months but was not on a prescribed weight loss regimen. Resident #15 received a therapeutic diet. Resident #25 was interviewed on 02/21/22 at 11:50 AM. He reported he had lost about 50 pounds since his admission to the facility 4 months ago. In a second interview on 02/23/22 at 10:04 AM, Resident #25 reported he did not eat his breakfast today. He did not know if he ate his dinner last night. He thought he was getting a little cup full of a nutritional supplement once a day from the nurse. On 02/23/22 at 12:26 PM, Resident #25 was observed in bed. His lunch was on the over bed table but was untouched. Resident #25 reported, he was nauseous and would not be eating lunch today. On 02/23/22 at 1:48 PM, Resident #25's family member and representative was interviewed. She said, she brought him a sandwich for lunch today. He only ate half. She said Resident #25 won't eat here. He was a very picky eater and had lost 50 pounds. On 02/24/22 at 9:47 AM, Employee G, CNA, was interviewed. She reported that Resident #25 refused breakfast today and typically only ate up to 50% of his lunch. He did eat snacks. Resident #25 wanted fast food and for his representative to bring his food in. Employee G, CNA thought there used to be a dietician who came in to review charts and make diet changes. She came about twice a month but Employee G, CNA had not seen anyone in a while. The CNA explained Resident #25 took a lot of medications but won't eat, so he complains of stomach pain. She regularly reminded him, he needed to put something in his stomach before taking his pills. A review of the care plan for Resident #25 dated 1/10/22 revealed the resident had the potential for a nutritional problem related to therapeutic diet and obesity. The goal was to maintain adequate nutritional status through the next review date. Interventions included medications as ordered, diet as ordered, discuss feelings about weight and his commitment to weight loss/gain, and monitor /record/report to signs and symptoms of malnutrition or emaciation (cachexia, muscle wasting, significant weight loss) to the physician. Registered Dietician to evaluate and make diet change recommendations as needed. (Photographic evidence was obtained) A review of Resident #25's weight history revealed he weighed 248 lbs. on 10/19/2021 and weighed 222 pounds on 02/04/2022, which was a -10.48 % loss in 3 1/2 months. A review of the CNA Task sheets for the past 30 days revealed Resident #25 only consumed 0-25% of his meal on 24 occasions, and 26% to 50% on 8 meals. There was one meal refusal noted. (Photographic evidence was obtained) A History and Physical examination dated 12/15/21 noted abnormal weight loss and instructed to monitor Resident #25's weight. Further review of the clinical record found there was no evaluation of his nutritional status or caloric and hydration needs by an RD since his admission. A review of the physician order for Resident #25 dated 11/16/21 revealed Give 120 ml three times a day for weight loss. The order did not specify what liquid was to be given. Review of the electronic medication administration record (eMAR) found it also failed to specify what the nurse was to give three times daily. (Photographic evidence was obtained) On 02/24/22 at 10:48 AM, Employee E, the Registered Nurse (RN) assigned to Residents #15 and #25, was interviewed. She was asked if either resident received a nutritional supplement. She reviewed the eMAR for Resident #25 which instructed Give 120 cc three times a day. Realizing the order did not specify what to give, she said, Hmmmm . Employee E, RN then checked Resident #25's physician's order and confirmed it did not specify what should be given. She said it should be for Med Pass, as that was the only supplement that would be given in the amount of 120 ml. Employee E, RN reviewed the physician's orders and eMAR for Resident #15 and confirmed an order for 120 milliliters (ml) of Med Pass three times daily. She was asked if Residents #15 and #25 received their Med Pass this morning. Without providing a direct answer, she explained health shakes were sent out this morning. Employee E, RN retrieved an empty carton from the trash bin to show what was sent out. Inspection of the carton found it was a 118 ml chocolate Mighty Shake. When asked again if Resident #15 received his Med Pass, Employee E, RN looked at the eMAR. The corresponding signature box for the morning dose of Med Pass was illuminated green, indicating the supplement was signed off as provided. Employee A replied Yes, explaining that the eMAR was green, reflecting its administration. She then corrected herself and said, He got the shake. Employee E, RN was asked if Resident #25 received his Med Pass this morning. She hesitated, then perused his electronic record. She then acknowledged that Resident #25 also received a shake instead of Med Pass. Employee E was asked if the eMAR was signed off for Residents #15 and #25 indicating they received Med Pass, but instead actually received Mighty Shakes. She confirmed they were. (Photographic evidence obtained) A review of the Med Pass container in Resident #15 and #25's medication cart revealed the following information: 120 ml serving provided 10 grams of protein and approximately 199 calories. A review of the nutritional value of the Mighty Shakes found there was 6 grams of protein and 220 calories per 120 ml serving. (Photographic evidence was obtained) An interview was conducted with the Administrator on 02/24/22 at 12:48 PM. She stated the facility just hired a Registered Dietician, but she did not know when the former RD was in the facility last. She stated the Dietary Manager should be completing some nutritional reviews on the residents. When advised that Residents #15, #25, #144, and #8 did not have any dietary evaluations since admission, she stated, she was not aware. The Director of Nursing (DON) was interviewed on 02/24/22 at 2:07 PM. She reported Resident #15 had triggered for a 180-day weight loss in December, which was above 10%. Resident #15 had multiple hospital transfers and returns. He received liquid protein and, she believed, Med Pass. When asked to locate a nutritional evaluation for Resident #15 or Resident #25, she could not. The DON had no explanation how the residents' nutritional needs could be monitored if they had never been calculated by the RD. She was advised of the findings in the eMAR related to the shake being provided in lieu of Med Pass. The DON confirmed the Mighty Shake was not an appropriate substitute for Med pass. 4. A record review for Resident #8 revealed an admission date of 11/10/21 with diagnosis that included Type 2 diabetes mellitus, major depressive disorder, paroxysmal atrial fibrillation; sepsis; dementia without behavioral disturbance; unspecified psychosis not due to a substance or known physiological condition; acute kidney failure. A review of the quarterly minimum data set (MDS) assessment dated [DATE] revealed resident had a BIMS score of 9 out of 15, indicating moderately impaired. The assessment identified weight loss with no prescribed weight loss regimen. Resident is on a therapeutic diet. A review of the care plan for Resident #8 with start date 2/21/22 revealed resident has a potential for nutritional problem due to therapeutic diet and his prescribed diet was carbohydrate control diet. A review of resident's weight revealed he weighed 171.5 lbs. on 11/22/2021 and weighted 158 lbs. on 02/04/2022, which is a -7.87 % loss. A review of resident # 8's medical record showed no nutrition assessments done since admission and no dietician consults were observed since weight loss had been identified. On 2/24/22 at 12:30 PM, Resident #8 was observed eating in the dining room. The resident was observed needing redirection at lunch. During an interview with DON on 02/24/22 at 2:51 PM, she reported that the only intervention the facility has for Resident #8's weight loss is weekly weights. A review of the facility's policy and procedure, Nutritional Assessment Policy dated October 2017, read: As part of the comprehensive assessment, a nutritional assessment, including current nutritional status and risk factors for impaired nutrition shall be conducted for each resident. The dietician in conjunction with the nursing staff and healthcare practitioner will conduct a nutritional assessment for each resident upon admission and as indicated by a change in condition that places the resident at risk for impaired nutrition. .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, interviews, record review, and facility policy and procedure review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards ...

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Based on observations, interviews, record review, and facility policy and procedure review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety. These practices could have a potential to cause foodborne illness for all of the 40 residents in the facility. The findings include: On 2/21/22 at 1:53 PM, during a kitchen tour the following items were observed: 1. The refrigerator was observed with two partially opened milk cartoons. 2. An open container of chicken salad with no dates on them. 3. The dry storage area had bags of bread with no dates on them. (Photographic evidence obtained) On 2/21/22 at 2:05 PM, the dishwashing machine was observed with the Certified Dietary Manager (CDM), who reported it was a high temperature machine. The temperature of the dishwasher did not go past 110 °F. The dishwasher log was reviewed and revealed no staff initials or temperatures taken. (Photographic evidence obtained). At this time, the CDM was asked what the temperature of the dishwasher should be. He stated, he would have to check on that. On 2/21/22 at 2:30 PM, the CDM reported that the dishwasher was a low temperature machine not a high temperature one. On 2/21/22 at 2:50 PM, the dishwashing machine was observed with the CDM for a second time. The CDM reported he could not get the water temperature over 100 °F. The CDM was asked what he was going to do about the dishwasher issue. He reported, they would use the 3-compartment sink to wash. The CDM was asked if he thought there was enough time to wash all the dishes before dinner, he stated, he would use disposable items. On 2/22/22 at 1:15 PM, Employee N, Dietary Aide, was observed washing dishes with dishwashing machine, her hairnet was not covering her bangs. She was asked what temperature the dishwasher should be, she stated, I don't know exactly. On 2/22/22 at 1:18 PM, an interview was conducted with Employee L, Cook. She was asked to explain the dishwasher procedure, she stated, We wash the dishes before we put them in dishwasher. On 2/22/22 at 1:20 PM, the dishwashing machine was observed at 110 °F after 5 cycles of washing which revealed the dishwashing machine was not reaching appropriate temperature for sanitation of dishes. During the observation, Employee N, continued to wash dishes even after being aware of the dishwasher being below proper temperature. After they were sent through the machine the dishes were immediately put in plate stacker next to tray line. Employee L was asked about drying them, she stated, they leave them in the rack for a minute before putting them away. The dishes were observed wet nesting, with no time given to air dry. During an interview with Director of Nursing (DON) on 2/22/22 at 2:00 PM, she was asked about the dishwashing machine. She reported that it needed to be primed and run a few times before it can get to temperature. She said, she was not sure what the temperature should be and reported a repair guy came today after breakfast and checked the machine. The DON was asked if CDM was at the facility. The DON stated she hadn't seen him today and that he is the full time CDM at two facilities. On 2/22/22 at 2:18 PM, the DON entered the kitchen and reviewed the dishwasher machines manufacturer's instructions which read a temperature of 125°F. The DON primed the machine many times, but it never reached 120 °F. (Photographic evidence obtained) On 2/22/22 at 2:20 PM, the DON and Administrator were told of the dishwashing machine issues by the survey team. The DON and Administrator stated, they would use disposable items until they could get someone out again to check the dish machine. On 2/23/22 at 10:05 AM, an interview was conducted with the CDM, he was not wearing a hairnet. The CDM reported at this time that the maintenance director reset the hot water heater. He also stated that all dishes had been rewashed since yesterday and the dishwasher was reaching a temperature of 125 °F. The CDM was asked about the 3-compartment sink sanitizer log, he stated, They don't use 3 compartment every day. He was also asked, Why the log for the dishwasher temperatures was not being done? The CDM stated, Staff don't care. On 2/23/22 at 11:20 AM, the February food temperature book was reviewed in the kitchen. The book revealed meal temperatures were not being recorded on a regular basis. (Photographic evidence obtained) On 2/23/22 at 12:15 PM, a second observation of the dry storage revealed the following: 1. No dates on bread. 2. Open peanut butter container with no date on it. 3. Open container of powdered mash potatoes no date on it. A review of the refrigerator/freezer temperature log was revealed no month or year marked on the form with several dates missing which included: 2/3, 2/8, 2/12, 2/13, 2/14, 2/16, 2/17 and 2/18. (Photographic evidence obtained) On 2/23/22 at 12:05 PM, a second observation was of the kitchen refrigerator revealed the following: 1. Water was observed dripping from fan in refrigerator on to the floor. 2 An open container of chicken salad, with no date was still in refrigerator. 3. Expired milks dated 2/22/22. (Photographic evidence obtained) On 2/24/22 at 9:56 PM, the nourishment room refrigerator was observed and revealed the following: 1. Jar of pickles without date. 2. Bowl of yellow substance in facility's plastic bowl without date. 3. Two sandwich halves without date. 4. Two plastic bags with food items in them. 5. Mighty Shake dated December 2022. (Photographic evidence obtained) A review of facility's policy and procedure titled, Food Brought by Family and Visitors revised October 2017, read #5. All personnel involved in preparing, handling, serving, or assisting the resident with meals or snacks will be trained in safe food handling practices. #7 b. All Perishable foods must be stored in refrigerator and labeled with the resident' name, item and the use by date. (Photographic evidence obtained) A review of the facility's policy and procedure titled, Sanitization dated October 2008, read #8. Low-Temperature Dishwasher (Chemical Sanitization) a. Wash temperature (120°F) and b. Final rinse with 50 parts per million (ppm) hypochlorite for at least 10 seconds. (Photographic evidence obtained) A review of the facility's policy and procedure titled Dishwashing Machine Use Policy read the supervisor will check the dishwashing machine for proper concentration of sanitizer solution after filling the dishwashing machine and one a week thereafter. Concentration will be recorded in the facility approved log. The operator will check the temperatures using the machine gauge with each dishwashing machine cycle and will record the results in a facility approved log. The operator will monitor the gauge frequently during dishwashing machine cycle. Inadequate temperatures will be reported to the supervisor and corrected immediately. If hot water temperatures or chemical sanitation concentrations do not meet requirement, cease use of dishwashing machine immediately until temperatures or PPM are adjusted. (Photographic evidence obtained) .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 4 life-threatening violation(s), $151,869 in fines. Review inspection reports carefully.
  • • 27 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $151,869 in fines. Extremely high, among the most fined facilities in Florida. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Blue Lake Post Acute's CMS Rating?

CMS assigns Blue Lake Post Acute an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Florida, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Blue Lake Post Acute Staffed?

CMS rates Blue Lake Post Acute's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 60%, which is 14 percentage points above the Florida average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 70%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Blue Lake Post Acute?

State health inspectors documented 27 deficiencies at Blue Lake Post Acute during 2022 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 23 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Blue Lake Post Acute?

Blue Lake Post Acute is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by ELEVATION HEALTHCARE, a chain that manages multiple nursing homes. With 60 certified beds and approximately 53 residents (about 88% occupancy), it is a smaller facility located in DELAND, Florida.

How Does Blue Lake Post Acute Compare to Other Florida Nursing Homes?

Compared to the 100 nursing homes in Florida, Blue Lake Post Acute's overall rating (1 stars) is below the state average of 3.2, staff turnover (60%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Blue Lake Post Acute?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Blue Lake Post Acute Safe?

Based on CMS inspection data, Blue Lake Post Acute has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Florida. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Blue Lake Post Acute Stick Around?

Staff turnover at Blue Lake Post Acute is high. At 60%, the facility is 14 percentage points above the Florida average of 46%. Registered Nurse turnover is particularly concerning at 70%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Blue Lake Post Acute Ever Fined?

Blue Lake Post Acute has been fined $151,869 across 18 penalty actions. This is 4.4x the Florida average of $34,598. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Blue Lake Post Acute on Any Federal Watch List?

Blue Lake Post Acute is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.