LILAC AT BAYVIEW, THE

161A MARINE STREET, SAINT AUGUSTINE, FL 32084 (904) 829-3475
For profit - Limited Liability company 120 Beds SIMCHA HYMAN & NAFTALI ZANZIPER Data: November 2025 3 Immediate Jeopardy citations
Trust Grade
0/100
#522 of 690 in FL
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Lilac at Bayview has a Trust Grade of F, indicating poor performance with significant concerns, which may be alarming for families considering this facility. It ranks #522 out of 690 in Florida, placing it in the bottom half of nursing homes statewide, and #8 out of 8 in St. Johns County, meaning there are no better local options available. The facility's situation is worsening, as the number of reported issues increased from 4 in 2024 to 6 in 2025. Staffing is average with a 3/5 star rating, but the turnover rate is concerning at 61%, significantly higher than the Florida average of 42%. Additionally, the facility has incurred $125,355 in fines, which is higher than 90% of Florida facilities, suggesting ongoing compliance problems. There are critical incidents of neglect and abuse that families should be aware of. Specifically, the facility failed to protect vulnerable residents from sexual abuse, leading to nonconsensual contact between two residents with cognitive impairments. This failure to implement adequate protections not only harmed one resident but placed others at risk as well. Despite some strengths, such as a good quality measures rating of 4/5, the severe issues related to resident safety and care raise serious red flags for prospective families.

Trust Score
F
0/100
In Florida
#522/690
Bottom 25%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
4 → 6 violations
Staff Stability
⚠ Watch
61% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$125,355 in fines. Higher than 67% of Florida facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 29 minutes of Registered Nurse (RN) attention daily — below average for Florida. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
22 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★★☆
4.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 4 issues
2025: 6 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below Florida average (3.2)

Below average - review inspection findings carefully

Staff Turnover: 61%

15pts above Florida avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $125,355

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: SIMCHA HYMAN & NAFTALI ZANZIPER

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (61%)

13 points above Florida average of 48%

The Ugly 22 deficiencies on record

3 life-threatening 2 actual harm
Apr 2025 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure residents with newly evident or possible serious mental diso...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure residents with newly evident or possible serious mental disorders, intellectual disability, or related conditions were reviewed for level II pre-admission screening and resident review (PASRR) for one (Resident #87) of two residents reviewed for PASRR. The findings include: A record review for Resident #87 was conducted on 04/08/25 at 6:30AM and read, PASRR signed by RN (registered nurse) on 7/03/24 from hospital with depressive d/o (disorder). No Level II needed. A review of the resident's medical diagnoses for the facility on 7/10/24 included anxiety d/o (disorder), psychosis and brief psychotic d/o. A review of the resident's admission summary, dated [DATE], read, Resident arrived via stretcher from [acute care hospital name] via Stat @ 1515 (3;15 PM). She is alert and oriented. Spanish speaking but understands and speaks limited English. DX CVA (Diagnosis cerebrovascular accident) She is a Full Code. POA (Power of Attorney) contacted for verbal consents via phone. She is a 2-person assist with right side and bilateral lower extremity weakness. HX (History) diabetes, HIV (human immunodeficiency virus), GERD (gastroesophageal reflux disease), dementia, HTN (hypertension - high blood pressure), HDL (hyperlipidemia), depression. Last BM (bowel movement) 7/8/24. She is on a Cardiac Puree diet/thin liquids (diet). Take pills whole. Bruising to bilateral (both) arms, abdomen. Lungs clear, abdomen soft with bowel sounds times 4 quad (quadrants). Denies pain/discomfort. Resident resting in bed at present. A Psychiatry Referral Order read, Chief Complaint: Depression, anxiety, dementia and psychosis. Reason for Today's Evaluation: I was consulted for psychiatric evaluation and treatment of depressed mood and anxiety. History of Present Illness: This is an [AGE] year-old patient with past psychiatric history of depression, anxiety, dementia and psychosis. Patient is a new admit to this facility requiring evaluation for underlying psychiatric conditions and treatment. Facility requested a consult. I was consulted for psychiatric evaluation and treatment of depressed mood and anxiety. An interview was conducted with the Director of Nursing (DON) on 4/09/25 at 9:35 AM related to PASRR. The DON stated the facility did not have any documentation that indicated Resident #87's Level I PASRR had been revised to show a diagnosis of anxiety disorder or psychosis and to initiate a Level II PASRR screening. A review of the facility's policy and procedure titled Resident Assessment-Coordination with PASRR (Preadmission Screening and Resident Review) Program (dated 11/03/20, revised 9/19/02) revealed: This facility coordinates assessments with the preadmission screening and resident review (PASRR) program under Medicaid to ensure that individuals with a mental disorder, intellectual disability, or a related condition receive care and services in the most integrated setting appropriate to their needs. 9. Any resident who exhibits a newly evident or possible serious mental disorder, intellectual disability, or a related condition, will be referred promptly to the state mental health or intellectual disability authority for a level II resident review. a. A resident who exhibits behavioral, psychiatric, or mood related symptoms suggesting the presence of a mental disorder (where dementia is not the primary diagnosis). .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on observation, interview and record review, the facility failed to stop enteral feeding as ordered by the physician for one (Resident #305) of two residents reviewed for gastrostomy tube entera...

Read full inspector narrative →
Based on observation, interview and record review, the facility failed to stop enteral feeding as ordered by the physician for one (Resident #305) of two residents reviewed for gastrostomy tube enteral feedings. The findings include: A review of Resident #305's medical record revealed an admission date of 4/1/2025 with diagnoses including severe protein-calorie malnutrition, dysphagia (difficulty swallowing) and gastrostomy status (G-tube - feeding tube passed into a resident's stomach through the abdominal wall). A review of Resident #305's physician's orders, dated 4/7/2025, read, Enteral feed order every shift for nutritional support administer Jevity 1.5 40 ml/hr (milliliters/hour) via G-tube continuously with (200 ml) autoflush every hour for (4) hours (1200). 20 hours a day. Start infusion daily at (1400 p) and stop infusion at (10:00 a). Ensure to record amount infused to record amount infused per pump reading once a shift. During an observation on 4/8/2025 at 12:10 PM, Jevity 1.5 Cal/Fiber Oral Liquid (Nutritional Supplement) was observed infusing at 40 ml via G-tube. During an interview with Registered Nurse (RN) A, she stated, The feeding was supposed to be turned off at 10:00 AM and restarted at 2:00 PM. I'm always late giving my meds (medications) and I didn't pay attention to the time. The feeding should have been turned off at 10:00 AM. During an interview on 4/8/2025 at 12:40 PM with Licensed Practical Nurse (LPN) B/Nurse Manager, she stated, Physician's orders must be followed, and the tube feeding should have been turned off at 10:00 AM, as ordered. During an interview with the Director of Nursing on 4/8/2025 at 12:58 PM, she stated, Physician's orders must be followed and the Jevity should have been turned off at 10:00 AM as ordered. A policy and procedure for following physicians' orders was requested; however, no policy was received during the survey. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure nutritional interventions were implemented as ordered by the physician for two (Residents #94 and #89) of nine residents reviewed fo...

Read full inspector narrative →
Based on interview and record review, the facility failed to ensure nutritional interventions were implemented as ordered by the physician for two (Residents #94 and #89) of nine residents reviewed for nutrition. The findings include: 1. A review of Resident #94's care plan, revised 3/9/2025, revealed the resident was at nutritional risk related to therapeutic mechanically altered diet and autoimmune gastritis weight loss in 90 days. A review of Resident #94's weight record revealed that on 3/5/2025, Resident #94 weighed 170 pounds, and on 4/1/2025, he weighed 165.5 pounds, which was a - 2.65 % weight loss. Resident #94's weight record showed that on 11/6/2024, he weighed 204 pounds, and on 4/1/2025, he weighed 165.5 pounds, which was a - 18.87 % weight loss. A review of Resident #94's physician's orders revealed that he had a physician's order, dated 3/20/2025, which read, (Name of supplement) one time a day 120 ml (milliliters) one time a day PO (by mouth), record amount consumed. A review of Resident #94's medication administration and treatment administration records, dated April 2025, failed to reveal documentation that showed the amount of nutritional supplement consumed by Resident #94 had been recorded as ordered by the physician. Further review of Resident #94's physician's orders showed the resident had a physician's order, dated 3/5/2025, which read, ST (speech therapy) consult r/t (related to) weight management hx: (history): Dysphagia. A review of the resident's medical record failed to show documentation that Resident #94 had been referred to speech therapy for evaluation related to weight management as ordered by the physician. During an interview on 4/9/2025 at 10:30 AM, the Director of Rehabilitation stated Resident #94 had not been referred to speech therapy for an evaluation related to weight management as ordered by the physician. She explained that nursing staff would complete referrals to therapy after the physician wrote an order for therapy. During an interview on 4/9/2025 at 10:37 AM, Licensed Practical Nurse (LPN) C confirmed that Resident #94 had a physician's order to document the amount of nutritional supplement consumed by the resident. LPN C confirmed that the physician's order had not been followed, and the amount of the nutritional supplement consumed by Resident #94 had not been recorded as ordered by the physician. LPN C stated she was not aware of the physician's order for Resident #94 to be referred to speech therapy related to weight management. She stated there was no system to flag new orders by the physician, and the only way to know new orders would be to check the orders or to have the new order passed on by another nurse. During an interview on 4/10/2025 at 8:54 AM, the Registered Dietician (RD) stated recording the amount of a supplement consumed would assist the provider to know whether a nutritional intervention was beneficial for a resident. 2. A review of Resident #89's care plan, revised 3/9/2025, revealed that the resident was at risk for altered nutrition related to use of psychotropic agents and significant weight loss in 30 days. A review of Resident #89's weight records showed on 3/6/2025, Resident #89 weighed 128.6 pounds, and 4/1/2025, Resident #89 weighed 127.5 pounds, which was a - 0.86 % weight loss. Resident #89's weight records showed that on 12/24/2024, Resident #89 weighed 136.8 pounds, and on 4/1/2025, Resident #89 weighed 127.5 pounds, which was a - 6.80 % weight loss. A review of Resident #89's physician's orders showed that the resident had a physician's order, dated 3/17/2025, that read (Name of Supplement) one time a day 120 ml (milliliters) one time a day PO (by mouth), record amount consumed. A review of Resident #89's medication administration and treatment administration records, date April 2025, failed to reveal documentation that showed the amount of nutritional supplement consumed by Resident #89 had been recorded as ordered by the physician. During an interview on 4/9/2025 at 10:46 AM, LPN C confirmed that Resident #89 had a physician's order to document the amount of nutritional supplement consumed by the resident. She confirmed that the physician's order had not been followed, and the amount of the nutritional supplement consumed by Resident #89 had not been recorded as ordered by the physician. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure that the medication error rate was not 5% or greater for two (Residents #254 and #305) of seven residents observed dur...

Read full inspector narrative →
Based on observation, interview, and record review, the facility failed to ensure that the medication error rate was not 5% or greater for two (Residents #254 and #305) of seven residents observed during medication administration, resulting in a medication error rate of 6.45%. The findings include: 1. During medication administration observation for Resident #254 on 4/8/2025 beginning at 11:00 AM, Registered Nurse (RN) A verified orders, prepared and initiated Cefepime HCL (hydrochloride - antibiotic) solution 50 ml (milliliters) intravenously (IV), and initiated instillation via pump over 1 hour. Medication was due at 9:00 AM and was administered 2 hours late. A review of Resident #254's physician's orders, dated 4/8/2025, read, Cefepime HCL Solution 1 GM/50ML (grams per milliliters), Use 1 gram intravenously every 12 hours for UTI (urinary tract infection)for 7 Days. A review of the resident's April 2025 Medication Administration Record (MAR) revealed, Cefepime HCL Solution 1 GM/50ML, Use 1 gram intravenously every 12 hours for UTI for 7 days start date 4/8/2025 at 0900. During an interview on 4/8/2025 at 11:59 AM with RN A , she stated, I am always late with my medications, and this medication is due once a day. It was due at 9:00 AM. 2. During medication administration observation for Resident #305 on 4/8/2025 at 12:10 PM, RN A verified orders, prepared and initiated Daptomycin (antibiotic) Intravenous Solution Reconstituted (Daptomycin INFUSE 100 ML NS (600 MG)(milligrams) IV OVER 30 MIN AT 200 ML/HR, administered 4 hours late. A review of Resident #305's physician's orders, dated 4/3/2025, revealed, Daptomycin Intravenous Solution Reconstituted (Daptomycin INFUSE 100ML NS (600 MG) IV OVER 30 MIN AT 200ML/HR EVERY 24 HOURS FOR BACTEREMIA UNTIL 4/22/2025 at 23:59. A review of Resident #305's April 2025 MAR documented 4/3/2025, Daptomycin Intravenous Solution Reconstituted (Daptomycin INFUSE 100ML NS (600 MG) IV OVER 30 MIN AT 200ML/HR EVERY 24 HOURS FOR BACTEREMIA UNTIL 4/22/2025 at 23:59 with administration documented scheduled at 08:00 daily. During an interview on 4/8/2025 at 12:30 PM with RN A, she stated, [Resident #305's] Daptomycin is to be administered every 24 hours. It is scheduled at 8:00 AM, but I am always late giving out my medications. During an interview on 4/8/2925 at 12:40 PM with Licensed Practical Nurse (LPN) B/Nurse Manager, she stated all medications should be given no earlier than 1 hour before and no later than 1 hour after the scheduled time. During an interview on 4/8/2025 at 12:58 PM with the Director of Nursing (DON), she stated, Medications are to be administered anytime 1 hour before or 1 hour after they are scheduled. If they are not administered within that hour before or after, I consider that they are administered late. During an interview on 4/9/2025 at 9:49 AM with the Assistant Director of Nursing (ADON), the ADON stated, The timeframe for medication to be administered on time is 1 hour before and up to 1 hour after they are scheduled. If the medications can not be administered on time, the doctor is to be called and informed. A review of the facility's policy and procedure titled Medication Administration (dated 1/30/2025), revealed: Medications are administered by licensed nurses, or other staff who are legally authorized to do so in this state, as ordered by the physician and in accordance with professional standards of practice, in a manner to prevent contamination or infection . 11. b. Administer within 60 minutes prior to or after scheduled time unless otherwise ordered by physician . .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure that all drugs and biologicals used in the facility were properly stored in accordance with professional standards of ...

Read full inspector narrative →
Based on observation, interview, and record review, the facility failed to ensure that all drugs and biologicals used in the facility were properly stored in accordance with professional standards of practice. Unsecured medications were found on two of four hallways and affected three residents (Residents #55, #52, and #73). The findings include: 1. During an observation on 4/7/2025 at 10:49 AM of Resident #55's room, two bottles of medication were observed sitting at bedside unsecured. The bottles were labeled: Prevagen and Cerebral. (Photographic evidence obtained) During an observation on 4/8/2025 at 8:13 AM of Resident #55's room, two bottles of medication were observed sitting at bedside unsecured. The bottles were labeled: Prevagen and Cerebral. (Photographic evidence obtained) During an interview on 4/8/2025 at 8:13 AM, the resident stated he took Prevagen and Cerebral pills daily and had done so for months. He stated he had the pills in his room for months. 2. During an observation on 4/7/2025 at 11:19 AM of Resident #52's room, a medication cup with 7 unidentified pills was observed sitting on Resident #52's bedside table unsecured. During an interview on 4/7/2025 at 11:19 AM, Resident #52 stated, Those are pills from this morning. I will not take them until after I eat and I did not want to eat this morning. I took my blood pressure pill only. (Photographic evidence obtained) During an interview on 4/8/2025 at 12:40 PM with Licensed Practical Nurse (LPN) D, she stated, No medications are allowed in the room unsecured. I did not leave any medications in there. She (Resident #52) has refused her medications for the last two days and I threw them away this morning. During an interview on 4/8/2025 at 12:48 PM with LPN B/Unit Manager, she stated, No, medications even over the counter are not allowed in the room unless they (the residents) have been screened for self-administration, and they have a lock box then, so that they can secure their medications. During an interview on 4/8/2025 at 12:58 PM with the Director of Nursing (DON), she stated, No over the counter medications or prescription medications can be left at the bedside. The nurse should be watching the residents take their scheduled medications before leaving the room. 3. During an observation on 4/8/2025 at 11:25 AM of Resident #73's room, a medication cup with an unidentifiable pink pill was sitting on the resident's bedside table unsecured. During an interview on 4/8/2025 at 11:26 AM, Resident #73 stated, That's my medication. They leave that there until I get some food to take it with. When asked if they left the medications there all the time, the resident replied, yes. During an interview on 4/8/2025 at 11:33 AM, LPN C confirmed there was medication in the cup sitting on Resident #73's bedside table and stated, No, medication should not be left at bedside. A review of Resident #73's Electronic Medical Record (EMR) revealed that the resident entered the facility on 12/24/24 with diagnoses including Interstitial Pulmonary Disease, Kidney Disease, Proximal Atrial Fibrillation, Essential (primary) Hypertension, and Rheumatoid Arthritis. Review of Resident #73's EMR revealed that the resident had no assessment for self-administration of medication. During an interview on 4/8/2025 at 1:30 PM, the Director of Nursing stated, There are no residents here that are supposed to have meds (medications) at bedside. A review of the facility's policy and procedure titled Medication Storage (dated 1/30/2025), revealed: It is the policy of this facility to ensure that all medications housed on our premises will be stored in the pharmacy and/or medication rooms according to the manufacturers' recommendations and sufficient to ensure proper sanitation, temperature, light, ventilation, moisture control, segregation, and security. 1. General guidelines: a. All drugs and biologicals will be stored in locked compartments (i.e. medications carts, cabinets, drawers, refrigerators, medication rooms) under proper temperature controls . c. During a medication pass, medications must be under the direct observation of the person administering medications or locked in the medication storage area/cart. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to maintain an infection prevention and control program to prevent the possible development and transmission of communicable diseases and infections. Specifically, the facility failed to ensure the staff followed Enhanced Barrier Precautions (EBP) for two (Residents #254 and #305) of seven residents reviewed for infection with use of antibiotics. The findings include: 1. A review of Resident #254's medical record revealed an admission date of 3/28/2025 and diagnoses including Infection and inflammatory reaction due to indwelling urethral catheter. During an observation on 4/8/2025 at 11:00 AM, Enhanced Barrier Precautions (EBP) signage was observed on Resident #254's door that read, Enhanced Barrier Precautions - everyone must: clean their hands, including before entering and when leaving the room. Providers and staff must also wear gloves and a gown for the following high-contact resident care activities: dressing, bathing/showering, transferring, changing linens, providing hygiene, changing briefs or assisting with toileting, device care or use: Central line, urinary catheter, feeding tube, tracheostomy, wound care: any skin opening requiring a dressing. Do not wear the same gown and gloves for the care of more than one person. (Photographic evidence obtained) Personal Protective Equipment (PPE) - gloves, gown or mask) was stored beside the resident's room. During an observation on 4/8/2025 at 11:00 AM, Registered Nurse (RN) A initiated Cefepime HCL (hydrochloride) solution 50 ml (milliliters) intravenously (IV) via pump over 1 hour and did not adhere to Enhanced Barrier Precautions (EBP). She did not utilize PPE (gloves, gown or mask). During an observation on 4/8/2025 at 11:59 AM RN A discontinued IV infusing of Cefepime HCL solution and flush PICC (Peripherally inserted Central Catheter) line with 10 cc (cubic centimeters) Normal Saline (NS) solution and did not adhere to EBP. RN A did not use PPE. A review of Resident #254's physician orders dated 4/1/2025 read, Enhanced barrier precautions every shift. 2. A review of Resident #305's medical record revealed an admission on [DATE] with diagnoses inlcuding endocarditis and pneumonia. During an observation on 4/8/2025 at 12:10 PM, RN A initiated Daptomycin 600 mg (milligrams)/100 ml (milliliters) NS over 30 minutes at 200 ml/hour via pump every 24 hours for bacteremia observed being initiated at 12:10 PM and RN A flushed the IV at the left AC (antecubital) with 10 cc NS prior to administration of Daptomycin IV. RN A did not adhere to physician's orders for EBP and did not utilize PPE. During an observation on 4/8/2025 at 12:10 PM, RN A discontinued the G-tube (feeding tube passed into a resident's stomach through the abdominal wall) feeding and flushed the G-tube after aspiration of contents with 200 cc of tap water. RN A did not adhere to physician's orders for EBP. She did not utilize PPE. A review of Resident #305's physician's orders, dated 4/2/2025, read, Enhanced Barrier Precautions. A review of Resident #305's Physician's orders, dated 4/3/2025, read, Daptomycin intravenous solution reconstituted 600 mg one time a day everyday time code 08:00 (8:00 AM), use 600 mg intravenously one time a day for bacteremia until 4/22/2025 at 23:59 (11:59 PM) During an interview on 4/9/2025 at 12:20 PM with RN A, she stated, I should have put on mask, gloves and gown for [Resident # 254 and Resident #305] prior to administering their IV medications and stopping and flushing the G-tube for [Resident #305]. I just didn't think to do it. During an interview on 4/8/2025 at 12:40 PM with Licensed Practical Nurse (LPN) B/Nurse Manager, she stated when staff were providing direct care to residents with IV's, G-tubes, or for any reason the resident was on EBP, gowns and gloves had to be worn. During an interview on 4/8/2025 at 12:58 PM with the Director of Nursing, she stated for any resident that had an IV or G-tube, staff must use PPE when providing direct care even if an EBP sign was not posted. During an interview on 4/9/2025 at 9:49 AM with the Assistant Director of Nursing, she stated EBP was utilized when any staff member was providing direct care for any resident that had an IV or G-tube. EBP included using a gown and gloves when providing direct care. A review of the facility's policy and procedure titled Enhanced Barrier Precautions (dated 1/30/2025) revealed: It is the policy of this facility to implement enhanced barrier precautions for the prevention of transmission of multidrug-resistant organisms. Definitions: Enhanced barrier precautions refers to the use of gown and gloves during high-contact resident care activities for residents known to be colonized or infected with a MDRO as well as for those at increased risk of MDRO acquisition (e.g., residents with wounds or indwelling medical devices) . 4. High- contact resident care activities include: . g. Device care or use: central lines . 7. Enhanced barrier precautions should be used for the duration of the affected resident's stay in the facility or until the wound heals or indwelling medical device is removed. .
Dec 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to implement the comprehensive care plan to ensure the ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to implement the comprehensive care plan to ensure the resident's medical, physical and psychosocial needs were met and failed to ensure a cognitively impaired resident's right to be free from abuse, including sexual abuse, was implemented for one (Resident #2) of 4 residents reviewed for resident-to-resident abuse, from a total sample of 7 residents. The findings include: A review of a facility federal report generated on 11/18/24 by the Regional Director of Operation (RDO) revealed on 11/9/24 at 7:00 pm, Resident #2, a [AGE] year-old female who had been admitted the day before (11/8/24), was found in bed with Resident #3, a [AGE] year-old male. Resident #2 and #3 were allegedly having sexual intercourse. Resident #2 was noted to have a brief interview for mental status (BIMS) score of 3 out of 15 points, indicating severe cognitive impairment. Resident #3's BIMS was noted as 0 in the report (indicating severe cognitive impairment). In response, both residents were placed on 1:1 supervision that same day. When assessed by the Psychiatric Practitioner on 11/10/24, Resident #2 was unable to recall the event. The same practitioner assessed Resident #3 on 11/10/24 and noted he was alert and oriented to person, place and time. Resident #3 denied any sexual activity took place. A medical record review for Resident #2 confirmed she was admitted to the facility on [DATE] and was [AGE] years old. Her primary diagnosis was chronic respiratory failure with hypoxia or hypercapnia (a condition where the lungs cannot effectively exchange oxygen and carbon dioxide (CO2) in the blood, leading to either low oxygen or high CO2 levels in the body. The dashboard on Resident #2's electronic record instructed Every 15-minute monitoring. A review of Resident #2's Medicare minimum data set (MDS) assessment with a reference date of 11/14/24 noted she could understand others and make herself understood with a BIMS score of 6 (severe cognitive impairment). Additional diagnoses included debility, cardiorespiratory conditions, coronary artery disease, malnutrition, anxiety, psychotic disorder and depression. Discharge planning was occurring for her to return to the community after skilled care. A review of Resident #2's physician's order dated 11/9/24 noted 1:1 staff monitoring. The order was discontinued on 11/15/24 and a new order obtained for every 15-minute monitoring on each shift. (Photographic evidence was obtained) Resident #2 was care planned on 11/10/24 for her risk for hypersexual behaviors with the goal of remaining free of such behaviors through the next review date. The interventions included one on one monitoring. On 11/19/24 the care plan focus was resolved and a new care plan developed for impaired cognitive function and thorough process related to long- and short-term memory problems. The interventions was not revised to include the 15-minute monitoring checks ordered by the physician on 11/15/24. (Photographic evidence was obtained) Review of a Psychiatric Encounter dated 11/10/24 was reflective of the aforementioned facility report, however it also noted Resident #2 was unable to give informed consent. (Photographic evidence was obtained) A review of the 15-minute monitoring logs for Resident #2 revealed they were maintained through 11/29/24 at 6:45 am, then dropped off. There was no further documentation showing Resident #2 was being monitored every 15 minutes as ordered. During an interview with Licensed Practical Nurse (LPN) B on 12/3/24 at 3:25 pm, she was asked how 15-minute checks were completed by nurses when they were tied up with medication pass or the provision of care. LPN B did not offer a verbal reply but shrugged her shoulders and continued typing notes in her computer. On 12/3/24 at 3:52 pm, the Director of Nursing (DON) was interviewed. When asked where the 15-minute checks were documented for Resident #2. He stated they were documented on paper and kept on the nurses' carts. Floor staff were responsible for documenting the checks. On 12/3/24 at 3:53 pm, Certified Nursing Assistant (CNA) A was interviewed . She stated she was assigned to Resident #2 and described her as confused. She checks on her residents every 2 hours and does not have anyone on an every 15-minute check schedule. CNA A reported she had never been asked to check on Resident #2 every 15 minutes. On 12/3/24 at 5:00 pm, the DON was shown the 15-minute monitoring records that ended on 11/29/24 at 6:45 am. When he was asked to locate additional records from 11/29/24 on, he stated he would look for the documentation. None were produced. On 12/4/24 at 10:05 am, Resident #2 was observed in her room in her bed, which is on the window side of the room. From the door, only her feet and the foot of her bed could be seen, as the room-dividing curtain was pulled almost all the way across the room. This writer sat at the nurses' station at the end of the hall in order to directly observe the room and determine if every 15-minute checks were being conducted by the nurse or any staff. LPN C, Resident #2's assigned nurse, was passing meds on the hall around the corner and out of view of Resident #2's room. Multiple staff members were observed walking up and down the hall and passing the room, but none looked in, or entered, Resident #2's room. At 10:37 am, a CNA emerged from a room on the same hall. She was carrying a tied trash bag and as she passed Resident #2's room, she turned her head as if to look in but kept walking. On 12/4/24 at 10:25 am, LPN A was interviewed, while this writer continued to watch Resident #2's room from the seat at the nurses' station. She stated she normally has about 15 residents on her assignment and checks on her residents every 15 minutes by peeking her head in. Everyone does the 15-minute checks and they are documented on the treatment administration record each shift. On 12/4/24 at 10:38 am, LPN C was interviewed from the same location at the desk. She stated she was assigned to Resident #2. Rounding was done every 10 to 15 minutes to check on the resident(s) and she enters resident rooms completely during medication pass. Typically, the med pass takes an hour and a half from start to finish. She had up to 15 residents on her assignment for medication administration and covers a part of all 3 of the halls on the unit. CNAs step into resident rooms about every 10 to 15 minutes to ask if the resident needs anything and check on them. Resident #2 is on 15-minute checks so LPN C makes time to still check on her and lay eyes on her. They document on the 15-minute list that is in a binder on the med cart and also enter a progress note. When she was asked to see the checklists on her cart. LPN C looked on her cart and around the nurses' station, then eventually found a monitoring sheet. The sheet was dated for today (12/4/24) and had already been filled out for the whole day, every 15 minutes. LPN C insisted this form was from yesterday (12/3/24), and that she had noted the wrong date. No additional forms were produced. At 10:48 am, LPN C was advised that this writer had been watching Resident #2's room for 43 minutes and only 1 CNA turned her head while walking past to briefly look in. Nobody had entered the room, including LPN C. She was further advised the room-dividing curtain was closed and only Resident #2's feet could be seen from the door. LPN C acknowledged anyone could have been behind the curtain on the far side of the room and not be seen under those circumstances. She explained she checked on Resident #2 earlier this morning and she was sound asleep but was probably awake now. LPN C acknowledged it only takes a minute for someone to enter a room. When she was asked if it was feasible that nurses were solely responsible for the 15-minute checks and documentation between required nursing tasks and medication pass. LPN C admitted ly stated it was not that all staff should be assisting with that task if the physician ordered it to be done. At 10:51 pm, she accompanied this writer to Resident #2's room. The resident was still in bed and the curtain pulled. Only the resident's ankles and feet were visible until we reached the curtain in the middle of the room and looked around it. As of 12/4/24 at 1:10 pm, Resident #2's 15-minute monitoring logs after 11/29/24 still had not been located or produced. .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, facility investigation report review, interviews, and facility's Quality Assurance and Performance Impro...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, facility investigation report review, interviews, and facility's Quality Assurance and Performance Improvement (QAPI) policy review, the facility failed to implement it's written policies and procedures outlined in the Quality Assurance and Performance Improvement (QAPI) plan and failed to use data contributing to the Root Cause Analysis (RCA) of an adverse event to develop relevant activities to prevent similar future events. This had the potential to affect not only 1 (Resident #2) of 4 residents reviewed for resident-to-resident abuse but all cognitively impaired resident residing in or admitted to the facility. The findings include: A review of a facility federal report authored by the Regional Director of Operation (RDO) revealed on 11/9/24 at 7:00 pm, Resident #2, a [AGE] year-old female who had been admitted the day before (11/8/24), was found in bed with Resident #3, a [AGE] year-old male. Resident #2 and #3 were allegedly having sexual intercourse. Resident #2 was noted to have a brief interview for mental status (BIMS) score of 3 out of 15 points, indicating severe cognitive impairment. Resident #3's BIMS was noted as 0 in the report (indicating severe cognitive impairment). In response, both residents were placed on 1:1 supervision that same day. When assessed by the Psychiatric Practitioner on 11/10/24, Resident #2 was unable to recall the event. The same practitioner assessed Resident #3 on 11/10/24 and noted he was alert and oriented to person, place and time. Resident #3 denied any sexual activity took place. Interviews conducted with witnesses revealed the following: Licensed Practical Nurse (LPN) E stated after being alerted by the Certified Nursing Assistant (CNA) and entering the resident's room, she witnessed Resident #3 in bed with Resident #2. Resident #2 was lying on her left side with her legs pulled up near her chest. Resident 3 was behind her, naked, and actively moving as to be in the act of having sex. Resident #2 had her gown on but was naked from the waist down and her adult brief was on the floor next to the bed. LPN D stated the CNA yelled for HELP, as the two residents were having sex. After Resident #3 was asked to leave, LPN D asked Resident #2 what she was doing. The resident replied, I will **** him anytime I want. CNA C stated she heard the other CNA scream, ran to the room and saw Resident #3 naked with Resident 2. Resident #2 said she 'wanted to give him some ***** and that she is 'going to **** him whenever she gets ready to. Resident #2 referred to herself as a 'nympho.´ (Photographic evidence was obtained) A medical record review for Resident #2 revealed she was admitted to the facility on [DATE] and was [AGE] years old. Her primary diagnosis was chronic respiratory failure with hypoxia or hypercapnia (a condition where the lungs cannot effectively exchange oxygen and carbon dioxide (CO2) in the blood, leading to either low oxygen or high CO2 levels in the body). A review of Resident #2's Medicare minimum data set (MDS) assessment with a reference date of 11/14/24 noted she could understand others and make herself understood with a BIMS score of 6 (severe cognitive impairment). Additional diagnoses included debility, cardiorespiratory conditions, coronary artery disease, malnutrition, anxiety, psychotic disorder and depression. Discharge planning was occurring for her to return to the community after skilled care. Resident #2 was care planned on 11/10/24 for her risk for hypersexual behaviors with the goal of remaining free of such behaviors through the next review date. The interventions included one on one monitoring. On 11/19/24 the care plan focus was resolved and a new care plan developed for impaired cognitive function and thought process related to long- and short-term memory problems. The interventions was not revised to include the 15-minute monitoring checks ordered by the physician on 11/15/24. (Photographic evidence was obtained) A review of Resident #2's physician's order dated 11/9/24 noted 1:1 staff monitoring. The order was discontinued on 11/15/24 and a new order obtained for every 15-minute monitoring on each shift. (Photographic evidence was obtained) On 11/9/24, following the incident, Resident #2's BIMS was assessed by the afternoon supervisor, Licensed Practical Nurse (LPN) E, resulting in a score of 1 out of 15 points (indicating severe cognitive impairment). Resident #2 was again assessed on 11/10/24 and 11/12/24 by the Social Services Director (SSD) with scores of 9 out of 15 (indicating moderately impaired) and 6 out of 15 (indicating severely impaired) respectively. Resident #2 had a Psychiatric Encounter note dated 11/10/24 which was reflective of the facility report. In addition, it reported Resident #2 was unable to give informed consent. (Photographic evidence was obtained) A medical record review for Resident #3 found he was admitted to the facility on [DATE] and was [AGE] years old. He was discharged on 11/18/24. His primary diagnosis was urinary tract infection. The electronic dashboard in his electronic record noted Resident #3 had 1:1 staff monitoring in place. A review of Resident #3's Medicare 5-day Minimum Data Set (MDS) assessment with an assessment reference date of 10/24/24 noted Resident #3 had a BIMS score of 15 of 15 points, which reflected he was cognitively intact and independent with decision making. Additional diagnoses included alcohol dependence withdrawal and history of trans-ischemic attack (stroke). Discharge planning was occurring for his return to the community. Resident #3 was care planned on 11/10/24 for his risk for hypersexual behaviors with a goal to show a decrease in behaviors by the next review date. Interventions included observing for inappropriate behaviors and redirecting/distracting, psych evaluation and treatment as needed, encourage and offer activities and 1:1 staff monitoring. He also had a physician's order for 1:1 monitoring every shift starting 11/9/24, which remained in place until his discharge. (Photographic evidence was obtained) A nursing progress note dated 11/9/24 indicated Resident #3 stated he was tired of all the questions being asked of him and that police had just been in to speak with him. Resident #3 reported nothing happened; he was just talking with Resident #2. Resident #3 had a Tele psych Encounter note dated 11/10/24 per urgent request by the Director of Nursing (DON) after patient was said to be found in a female resident's bed. The practitioner noted Resident #3 was alert and oriented to person, place and time and denied any interaction took place. He was currently on 1:1 supervision. (Photographic evidence was obtained) Per the facility's investigation records, written statements were obtained from staff who witnessed the aforementioned event, as follows: LPN E's written statement dated 11/9/24 said she directly witnessed Resident #3 behind Resident #2, who was lying on her left side in a fetal position. Resident #3 was naked and actively moving as to be in the act of having sex. The CNA in the room yelled for him to get off of her. Resident #3 was naked from the waist down and Resident #2's brief was on the floor next to the bed. (Photographic evidence was obtained) CNA D reported on 11/9/24 she witnessed Resident #2 in bed naked from the waist down and Resident #3 was standing undressed next to her. Both residents stated they were having consensual sexual activity. Multiple staff witnessed this. (Photographic evidence was obtained) Certified Nursing Assistant (CNA) B's statement dated 11/9/24 noted she saw both residents naked and being intimate. All day she was replacing Resident #2's ripped briefs with the suspicion Resident #3 was taking them off. She ended her statement with, THE END. (Photographic evidence obtained) Registered Nurse (RN) A wrote on 11/18/24 that she heard the CNA yell down the hall from approximately 40 feet away, Hey everybody come here, this man is raping this lady. (Photographic evidence was obtained) On 12/3/24 at 2:50 pm, an interview was conducted with LPN E. She recalled the day of the event and that she had just walked in the door. She was at the nurses' station when the CNA from day shift screamed for everyone to come right now! Resident #3 was in bed with Resident #2. He was behind her and she was lying in a fetal position. They were CLEARLY having intercourse. The CNA was livid, she said she was repeatedly telling the agency nurse that shift Resident #3 was in Resident #2's room all day. Resident #2 was newly admitted . On 12/3/24 at 3:28 pm, RN A was interviewed. She recalled being at the nurses' station when CNA B called for all staff to come. RN A was in the back of the responding crowd, but when she got up to the door, saw the gentleman (Resident #3) at the foot of the bed with no pants on. The lady (Resident #2) was in a gown, and her head was at the foot of the bed. RN A added that Resident #2 was confused. On 12/3/24 at 4:50 pm, LPN D was interviewed. She stated it was shift change when the event occurred. While she actually didn't see anything, LPN D did speak briefly with Resident #3 afterward. He said, I didn't rape nobody, it was consensual. When LPN D spoke with Resident #2, the resident said she would **** anyone she wanted to and admitted to the act. In response to the incident, the facility held an Ad Hoc QAPI meeting on 11/11/24. The committee's Root Cause Analysis (RCA-a structured process to identify the root cause of an event that resulted in an undesired outcome and to develop corrective actions) noted: Problem statement: Resident (#3) found in bed with Resident (#2) Why? Resident (#2) BIMS of 9 stated she wanted to be in bed with Resident (#3). Resident (#3) BIMS of 15 and stated he didn't do anything wrong and that she invited him into her room and into her bed. Why? Residents both wanted to engage with each other and neither thought that there was anything wrong with the interaction. Both stated they are grown adults and they are allowed. Why? Upon admission the topic of intimate relations between residents is not discussed as a resident right. The rules surrounding how this can occur, if desired, is not discussed. Why? The topic is not part of the pre-admission process. Why? It has not been brought up as a needed topic. Root Cause: No explanation of intimate relations in the SNF (skilled nursing facility)/LTC (Long Term Care) setting and how that would work is not discussed with residents on admission. (Photographic evidence was obtained) Review of the facility admission log since the event from 11/10/24 - 12/4/24 revealed there had been 29 new admissions during that timeframe. (Photographic evidence was obtained) On 12/3/24 at 5:02 pm, an interview was conducted with the Regional Director of Operation (RDO). She stated the former Administrator was interim, so the RDO handled the investigation. Resident #2 was a new admit and was the one who basically invited Resident #3 into the room. She stated staff probably overreacted; since a similar incident occurred one year ago, a lot of the staff jump to conclusions about what they are seeing. Staff made some assumptions, but the residents insisted they did not have intercourse. The residents were interviewed by several people including the DON at the time, the ADON, and former Administrator. Resident #3 was admitted with a BIMS score of 3, but when they reassessed her, it was up to an 11. The Regional Nurse Consultant (RNC), also in the room, corrected her and said the score was 6. The RDO explained sometimes it appeared Resident #2 was cognitively aware. She expressed she wanted this and used all the right language. The RDO was reminded the Resident 2's BIMS score was 6, severe impairment. She agreed, saying that was pretty low. She continued, saying the residents were separated, put on increased supervision, and staff education started. The QAPI's RCA was reviewed with the RDO. She was asked if discussion about intimate relations were now being conducted with residents on admission. She stated no, they didn't decide to do anything different on admission. The RDO was asked why the contributing root cause identified by the QAPI committee was not addressed, and if she thought cognitively intact residents might hesitate before initiating sexual contact with a potentially cognitively impaired resident if they knew the difference. The RDO was asked Resident #3 if, with a BIMS score of 15, would have fully understood the risks and possibly acted differently if he knew. The RDO agreed and said education on admission was a good idea. The RNC, still in the room, argued that Resident #2 still might not have understood, even with education. They both acknowledged the probability that incoming residents with a higher BIMS might second-guess acting on impulse. The RDO stated after a similar event last year, the facility determined anyone with a BIMS score less than 9 would be unable to give consent. The RDO reviewed the RCA again, and confirmed their intent had been to add resident education to the admissions process. She said that is exactly what they should be doing; communicating with the people coming in. When asked, the RDO said she had not spoken to the Admissions Director about the plan. On 12/4/24 at 11:55 am, an interview was conducted with the Admissions Coordinator. He said he did not attend the QAPI meeting on 11/9/24. Nobody had approached him about educating residents about intimacy on admission, but he does explain the rules and regulations. The education, he felt, should be handled by his marketing person while the residents were still in the hospital. On 12/4/24 at 12:00 pm, the Marketing Director was interviewed. She explained she visits potential admissions at the hospital, reviews facility information and addresses any questions. The QAPI RCA was discussed with her. She stated nobody had come to her with the information or any plan to include resident education in the pre-admission process. On 12/4/24 at 12:55 pm, during a second interview with the RDO, she explained the QAPI committee meets on the 3rd Wednesday of every month. The (new) Administrator will be the Chairperson moving forward. Key performance indicators are used to track and trend care areas in need of improvement. Once concerns are identified, the committee prioritizes them based on the facility needs. If a safety issue arose, that would be priority. A committed performance improvement project (PIP) would be proposed, and a chairperson appointed to develop and put resolution to the PIP. A RCA is always identified as part of the process. Education is provided to ensure everyone is familiar with the systematic change to improve the process. The RDO confirmed the committee's failure to address the RCA and develop a relevant PIP was an oversight after the 11/11/24 meeting. The ROD was also asked for the facility policy to prevent sexual abuse. She reviewed the Abuse and Neglect policy passage above related to establishing protocols for preventing sexual abuse. The RDO nodded her head in acknowledgement, and stated they did not have a policy. She said after the incident last year, discussions occurred with corporate leadership, but an actual policy was not developed. Review of the facility's policy Quality Assurance and Performance Improvement (QAPI) implemented 11/2020, reviewed/revised 8/8/22 found it states: Policy: It is the policy of this facility to develop, implement and maintain an effective, comprehensive, data-driven QAPI program that focuses on indicators of the outcomes of care and quality of life . Policy Explanation and Compliance Guidelines section 2. states the QAA (Quality Assessment and Assurance) Committee shall be interdisciplinary and (b) Meet at least quarterly and as needed to coordinate and evaluate activities under the QAPI program such as identifying issues with respect to which quality assessment and assurance activities, including performance improvement projects, are necessary. (c) Develop and implement appropriate plans of action to correct identified quality deficiencies. .3. The QAPI plan will address the following elements: .c. Process addressing how the committee will conduct activities necessary to identify and correct quality deficiencies . Key components of this process include, but are not limited to, the following: .iv. Systematically analyzing underlying causes of systemic quality deficiencies. v. Developing and implementing corrective action or performance improvement activities. (Photographic evidence was obtained) The facility's policy titled Abuse, Neglect and Exploitation, revised 11/2022, page 3, item III notes: Prevention of Abuse, Neglect and Exploitation, The facility will implement policies and procedures to prevent and prohibit all types of abuse, neglect, misappropriation of resident property, and exploitation that achieves: A. Establishing a safe environment that supports, to the extent possible, a resident's consensual sexual relationship and by establishing policies and protocols for preventing sexual abuse. This may include identifying when, how, and by whom determinations of capacity to consent to a sexual contact will be made and where this documentation will be recorded; and the resident's right to establish a relationship with another individual, which may include the development of or the presence of an ongoing sexually intimate relationship. (Photographic evidence was obtained) .
May 2024 2 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0624 (Tag F0624)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a record review, interviews, and facility policy and procedure review, the facility failed to provide sufficient prepar...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a record review, interviews, and facility policy and procedure review, the facility failed to provide sufficient preparation and orientation to ensure a safe and orderly discharge for one (Resident #1) of two residents reviewed for facility-initiated discharge. Resident #1 was issued a 30-day notice of discharge for failure to comply with smoking rules, which was then rescinded the next day when she (and her family) was advised she had to leave immediately due to her endangering other residents in the facility. This was after having been provided with 1:1 staff supervision and demonstrating safe smoking practices since. The result was an abrupt, spontaneous discharge to a location 203 miles away from her husband and son/Power of Attorney (POA) which resulted in trauma to the resident and her family. The findings include: A closed record review for Resident #1 revealed she was admitted to the facility on [DATE] and was [AGE] years old. She was discharged from the facility on a facility-initiated discharge on [DATE]. Her diagnoses included, but were not limited to, unspecified fracture of left pubis, malnutrition, major depressive disorder and generalized anxiety disorder. A review of the Discharge Return Not Anticipated Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #1 had a brief interview for mental status (BIMS) score of 11 out of 15 points, reflecting moderate cognitive impairment. She was independent with most activities of daily living, requiring only supervision with showering and lower body dressing. Resident #1 walked without supervision or assistance. Active discharge planning was already occurring for her to return to the community. A review of Resident #1's face sheet reflected she was her own responsible party; however, further review of the record revealed a local family member (son) was appointed as Power of Attorney (POA) on 2/20/24. Section 4.09 of the designation authorized the POA to make health care decisions on Resident #1's behalf. During an interview with the Administrator on 5/16/24 at 10:30 am, she stated Resident #1 was issued a 30-day notice of discharge for violating smoking rules. Resident #1 was smoking with a resident who had oxygen on and gave that resident a cigarette. The administrator explained that as soon as a smoking facility became available, the resident moved. Resident #1 was her own responsible party and was happy with the move, but her son was not. The administrator stated that Resident #1's spouse said he had been trying to get his wife to stop smoking for years and he was fine with the move too. Resident #1 was moved to a facility in St. Petersburg where they have smoking privileges from 6:00 am to midnight. The Director at the receiving facility said Resident #1 loved it there. The Administrator added that Resident #1 had a son down there too, and that The Long-Term Care Ombudsman (LTCO) was involved in the discharge, and even spoke with Resident #1 about the dangers of smoking around oxygen. A Social Services Evaluation dated 1/30/24, noted Resident #1 was married and had a good relationship with her family. She had six children and a husband whom she was living with. Resident #1's memory was intact, she was alert and oriented to herself, family, time, place, and situation and able to establish her own goals. Resident #1 was unhappy with nursing home placement. The evaluation reported Resident #1's husband was in a nursing home in Jacksonville. She missed him and wanted to go home. She might possibly stay long term, but doesn't know what is going on. Resident #1 was care planned on 2/10/24 to discharge to an assisted living facility (ALF) with the goal to continue to progress in skilled therapy to discharge back to the community. Interventions included keep the resident, family involved in all care and treatment, updated on changes, and concerns. She was care planned on 3/1/24 for choosing to smoke. Resident is non-compliant to smoking policy. The goal was for no injury related to smoking through the next review date of 5/1/24. Will comply with smoking rules. Interventions included nurse to store cigarettes and lighter (3/1/24), observe for declines, remind of supervised smoking policy and smoke in designated areas only (3/1/23). Educate regarding the risk of smoking (3/26/24), One on One for smoking safety (3/28/24). A review of the Smoking Policy revealed Resident #1 had signed it, but it was not dated. Section 20 of the policy explains failure to comply with the rules may result in discharge. Further record review revealed Resident #1's husband moved into the facility on 2/20/22. A room change documentation was completed noting Resident #1 changed rooms in order to share a room with him. A review of Resident #1's nursing progress notes revealed the following: 3/7/24- Social Services Director (SSD) and Unit Manager (UM) spoke with resident outside as she was smoking without a staff present. The resident was reminded of the signed smoking policy. She became agitated and refused to allow the storage of contraband in a locked box. The SSD reminded her of possible consequences including a 30-day notice to discharge, but she still refused to abide. Resident #1's son was called but could not speak. 3/8/24 (late entry) SSD had another conversation with Resident #1 on 3/7/24 regarding the smoking policy. Resident #1 agreed to store the cigarettes and lighter. SSD showed the resident the bill of rights, Ombudsman contact information and offered to assist calling the Ombudsman. Resident #1 declined. SSD confirmed the posted smoking times outside, accompanied by staff. 3/26/24- 8:55 am, Registered Nurse (RN) Supervisor noted Resident #1 was observed on 2nd floor balcony hiding behind a pillar, sitting on her walker smoking. When asked where she got it (cigarette), she said someone gave it to her but was not going to share who. She extinguished her cigarette on the walker wheel. 3/26/24- 4:22 pm, RN Supervisor spoke with POA about Resident #1 smoking on the balcony. Was told about 30-day notice and he would need to come up with a place for her to stay or get Medicaid application completed as soon as possible and she could go to the ALF (next door). The POA spoke with Resident #1 and asked her to be compliant until the Medicaid application was completed. He stated he was sorry Resident #1 could not follow the rules. A review of Resident #1's Smoking Evaluation dated 3/26/24 noted she smoked 5-9 times per day, did not wish to quit, showed signs of confusion but remained alert at all times of smoking. She could communicate help if something fell on her. The policy was reviewed with the resident, she was able to acknowledge understanding. Resident does not require protective assistance during smoking. (Photographic evidence was obtained) A review of Resident #1's Resident/Family Education Record dated 3/26/24 at 8:00 pm noted she and her family were trained on safety and the smoking policy. Response to training was noted to be disinterest, denial and resistance. POA notified and stated he will call and speak with Resident #1 tomorrow about what was discussed. Resident allowed side table drawers and walker to be checked for cigarettes, and 2 cigarettes were taken. No other smoking materials were found. Resident #1 signed the form on 3/26/24. Another illegible signature at the bottom under son was also dated 3/26/24. Further review of Resident #1's progress notes revealed a note dated 3/27/24 at 4:45 pm that the Director of Nursing (DON) received notification on 3/26/24 at approximately 5:30 pm that Resident #1 was observed smoking at the 2nd floor balcony with another resident who was receiving oxygen. Staff intervened immediately. Resident #1 was placed on 1:1 supervision, re-educated on the smoking policy, and her care plan was updated. Spoke with the POA at 10:00 am on 3/27/24 to discuss non-compliance and that an emergency discharge was being issued for placing residents in danger. The nursing home administrator informed the POA that due to Resident #1 placing other residents at risk, she will need to discharge today. Discussed plan to discharge resident to son's care. Son verbalized understanding and said he could take her home at 4:30 pm today. The physician was notified and in agreement for safe discharge plan to go home with POA. At approximately 10:30, nursing home administrator and DON discussed emergency discharge notice to Resident #1. Resident refused to sign notice and stated that her son could sign the form. SSD sent referrals to other skilled nursing facilities (SNFs) as alternate discharge plan, per son's request. Resident currently continues on 1:1 supervision. A review of the Agency for Health Care Administration (AHCA) Nursing Home Transfer and Discharge Notice dated 3/27/24 revealed Resident #1 would discharge to a facility St. Petersburg, FL. The effective date of the discharge was listed as 3/27/24. The reason for discharge was listed as: The safety of other individuals in this facility is endangered. Resident violated the smoking policy by smoking during non-supervised smoking times and putting another resident in danger who had on oxygen. The form was signed by the administrator and physician. The form notes that the DON and Administrator notified Resident #1, but she said she refused to sign the form and wanted her son/POA to see it. The notice was presented to the son/POA when he came here. A review of Resident #1's additional nursing progress notes revealed the following: 4/1/24-On 3/29/24 SSD sent out referrals to other SNF/LTC facilities to determine eligibility/acceptance. There is no indication Resident #1 or the POA received any information on those facilities. 4/1/24-4:26 pm: Phone call placed to reach resident's son to notify him that a safe facility was found to accept his mother. The facility also allows resident's to smoke. STAT transport currently transporting resident and her belongings to the next facility. Resident #1 was notified of safe transfer, safe transportation and safe facility to be transferred to. Nursing Home Administrator and DON present during this phone call to son/POA. 4/1/24-4:36 pm: DON received notification today that resident was accepted to (a facility in St. Petersburg, FL) for admission today. Notified physician of safe discharge plan; telephone order received and signed by the physician. Also completed PASRR (Pre-admission Screening and Resident Review) and 3008 (a hospital transfer form) with physician's signature. DON and ADON presented Resident #1 with a Nursing Home Transfer and Discharge notice- Resident #1 refused to sign. Discharge paperwork and resident's belongings discharged with STAT transport with 2 attendants. Son/POA notified via phone of resident's discharge. 4/1/24-4:48 pm: (22 minutes after the resident was already in route) DON noted (Resident #1's) husband was notified in person of the discharge plan. 4/1/24-4:51 pm:, SSD and Administrator met with Resident #1's son/POA and reiterated that, per his request made on 3/29/24, referrals were sent to other facilities for safe discharge rather than discharging home with family. The address and contact information for admitting facility was provided during the meeting. A review of Resident #1's physician order revealed an order dated 4/1/22 at 11:44 am that read, OK to transfer to (facility in St. Petersburg). However, the record did not include any physician notes detailing dangerous behavior and no justification for an immediate discharge. A review of the AHCA Form 3008 (Medical Certification for Medicaid Long-Term Care Services and Patient Transfer Form) for Resident #1 completed by the physician on 4/1/24 revealed None Known noted under Patient Risk Alert section. (P A review of the 1:1 supervision logs maintained for Resident #1 found she was able to safely smoke with supervision and without incident on the following dates: 3/27/24 at 6:00 pm, 3/28/24 at 8:00 am, 11:00 am, and 4:00 pm. 3/29/24 at 9:00 am, 10:30 am, and 4:00 pm. 3/30/24 at 10:30 am, 1:30 pm, 4:30 pm, and 6:15 pm. 3/31/24 at 7:30 am, 10:30 am, 1:30 pm, 4:30 pm, and 6:00 pm. 4/1/24 at 7:30 am, 10:30 am, and 1:30 pm. The form reflects discharge on [DATE] at 4:20 pm. An internet search was conducted using Driving Directions (https://www.google.com/search?q=driving+directions) revealed the facility in St. Petersburg that Resident #1 was discharged to is 203.2 miles away with a drive time of 3 hours and 48 minutes. (Photographic evidence was obtained) A telephone interview was conducted with Resident #1's son/POA on 5/16/24 at 1:39 pm. When asked if he could detail the circumstances of Resident #1's discharge, he first warned he might get upset talking about it. He explained Resident #1 had violated the facility smoking policy and was given 30 days to find a new place to live. They (facility staff) called him back the next day and said she would have to leave immediately. The Business Office Manager threatened to take her to a homeless shelter if he didn't come pick her up. The administrator was new, and very difficult to talk to in his opinion. Resident #1 was placed on 1:1 supervision so she wouldn't violate the smoking policy. The facility found a facility in St. Petersburg for Resident #1. He is the POA, but nobody told him of her transfer. The way they sent her down there, in his opinion, was gross. They told Resident #1 they were going to give her an early smoke break. Her husband was in their room at the time. Staff came into the room, boxed her belongings and put her on a van with 2 men. No bathroom break was even offered during the ride. Resident #1 called him in tears to tell him they were taking her to St. Petersburg. As soon as he received the message, he called the Administrator. He was very upset and said, You are not allowed to do that. I am coming down there as soon as I can; (Resident #1) better be there! The administrator told him Resident #1 had already gone and hung up on him. He couldn't believe what was happening. He called again. The administrator insisted she didn't have to tell him about Resident #1's discharge. Then she said she didn't realize he was the POA, even though he knew the papers were on file. The POA kept asking, Why would you do this? to both the SSD and Administrator. They responded that it was to look out for the facility. The POA said Resident #1 had always suffered depression and had a history of suicidal ideations, and she would say she didn't want to live any more. He said Resident #1 had not been at the new facility for even a week and was able to be moved back to the area. She was currently in a facility in Jacksonville (33 miles away). Her spouse was still at Bayview. Resident #1 told him she was trying to scream for help on the way out, but her husband, who is 92, couldn't help. The POA confirmed he resides close by in St. [NAME] and stated, This was very traumatic on the family. A telephone interview was conducted with Resident #1 on 5/16/24 at 2:11 pm. After introductions, Resident #1 was asked if she could talk about her discharge. Resident #1 replied in a clear, concise manner, It was very traumatic, unlawful, and unnecessary. My son/POA was supposed to give his approval and he didn't. She (the administrator) just up and moved me to St. Petersburg. It was traumatic. Resident #1 explained that her husband was still at the old facility and was devastated. This has been very terrible on us. Resident #1 said she wanted to be in St. [NAME] because her POA lives there. He is the closest son; she wanted to be near him, and of course, her husband. She said, This is so cruel beyond belief. I just can't believe it. Resident #1 stated she was not given a 30-day notice. She was following all the smoking rules at the time, therefore it was pointless and unnecessary to send her away from her husband. He is [AGE] years old and every day that goes by, he is without me! The day of the discharge was despicable, very traumatic and against the law. She said when she was asked if she wanted to be discharged , she said absolutely not. Resident #1 concluded by saying the Administrator made that terrible decision and it had horrible repercussions. It has been a whirlwind. On 5/16/24 at 3:00 pm, Resident #6 (Resident 1#'s husband) was interviewed in his room. After brief introductions, he pointed to the empty bed closest to the door and said, She was real special, my wife. He explained the empty bed was hers. Back in January, (Resident #1), my wife She is gone. Resident #6 explained the administrator came into his room one day and sat on the corner of his bed. He was in the exercise room or outside on the deck at the time. Someone came and got him and said, Your wife is going to another institution. She violated one of our rules. He walked into his room and the administrator was sitting there, on the bed. He asked, What rule? The administrator said, the smoking rule. Resident #1 had given another lady a cigarette, but the lady had an oxygen tank. Resident #6 said the tank was small and was hidden; Resident #1 didn't notice the oxygen tank. Resident #6 lamented, We've been married 27 years and I love her. I lost her. Oh my God, the, it was an experience, it was like the Gestapo all over again. I remember it vividly. He continued, saying 6 or 7 people came into their room with boxes and spread them out all over Resident #1's bed. They started opening drawers and emptying everything into the boxes. He was told the van was outside, and Resident #1 was being taken to St Petersburg. The SSD was in the room too. Resident #6 said he did not even get to say goodbye to her. They offered to take him downstairs to say goodbye. He went, but it was an ordeal because he had to be supervised to go down the elevator. Then he had to walk all the way down the hall, but they had left already to St Petersburg. Resident #6 said Resident #1 was in St. Petersburg only one week when her son/POA called local nursing homes. The son/POA was told they had already been called and warned about Resident #1. At first, the staff wanted to send Resident #1 to the sons/POA's home, but he has two little kids and is in his early 40s. It is just a small house. Oh my God, there was just no way. There is no extra bed there or anything. The son/POA found Resident #1 a place in Jacksonville, and she is there now. Resident #6 insisted he never told the administrator he supported the move to St. Petersburg. That is over three hours away! The administrator suggested he and Resident #1 move next door to the assisted living facility (ALF) but told him he would have to pay all the money up front. He couldn't afford that. When asked how Resident #1 took the move, he said, Oh my God, she was crying. It is terrible what they did to both of us. Resident #6 then began to cry. He used a bath towel to wipe his eyes as he reiterated the experience, again repeating they came in with boxes. He told them, This is Gestapo! Do you know what you are doing? Resident #6 continued to cry and intermittently sob, wiping his tears with the towel. While sobbing he said, It is awful. The SSD was interviewed on 5/16/24 at 4:00 pm. She confirmed Resident #1 had a facility-initiated discharge for continuous violation of the smoking policy. The resident had been re-educated, but she felt this was communist Russia. She found Resident #1 smoking by herself. Resident #1 would extinguish her cigarette when she saw the SSD coming. Resident #1 was not an unsafe smoker, but it is facility policy that smokers be accompanied. The very day Resident #1 was warned, she was later seen lighting a cigarette for a resident who had oxygen on. The SSD stated she was not involved at all in the discharge location but was involved in a phone conversation with the Ombudsman's office seeking advice. An interview was conducted with the DON on 5/16/24 at 4:20 pm. She explained Resident #1 was a non-compliant smoker who would be found with paraphernalia but wouldn't report how she obtained it. The resident would smoke outside of smoking times without supervision. They educated her, presented the smoking policy again and tried to help her with compliance, but then lighting a cigarette for someone who was on oxygen presented a danger to our facility. In response a discharge was initiated. Resident #1 was given a 30-day notice, but she refused to sign. After the incident we worked on getting a discharge. The POA was going to take her home but then decided not to. Referrals were sent; we got one facility to accept her, got the order to transfer, set up transportation and she was transported. Resident #1 had gone on a 1:1 after giving the cigarette to the resident on oxygen and remained on 1:1 until discharge. The DON was asked about the abruptness of the discharge (4 days after the 30-day notice was issued). She said they had informed Resident #1 once they found a location, discharge would be presented immediately. Resident #1 didn't like the idea but understood her actions. Her husband was also informed the 30-day notice was issued and he was understanding of the situation. The DON was asked if Resident #1 had a preference as to where she would relocate. The DON said she did not know. When reminded Resident #1's husband and POA were local, the DON said, She does have a son over there, too. Referrals were sent locally but the facility in St. Petersburg accepted her. She could not recall if it was the same day she discharged . When asked if Resident #1 was able to say goodbye to her husband before leaving, she responded, yes. When asked, Are you sure about that? the DON fell silent. After explaining to the DON that Resident #1 was not able to say goodbye to her husband, the DON's response was that they did inform her she was going. She doesn't know for sure if the resident got to say goodbye. She didn't remember. She only explained transportation was here for Resident #1, and the travel was long. Resident #1 consented to go although initially, she did not want to go. She said local facilities had been sent referrals, but she did not know why they would not accept Resident #1. On 5/16/24 at 5:26 pm, a follow up interview was conducted with the administrator regarding Resident #1's discharge. She was asked why Resident #1's 30-day notice was converted to a STAT discharge. The administrator explained Resident #1 had been re-educated, then violated the smoking policy again. They called the physician, put her on 1:1 supervision, and told the POA the discharge needed to be immediate. He initially agreed to take her, then decided not to; he asked us to call different discharge locations. The administrator called the Long-Term Care Ombudsman (LTCO) and asked her to explain the process for this discharge. Multiple referrals were sent, but nobody would take her since she smoked. When Residents #1 and #6 were told there wasn't anywhere local, Resident #1 said she didn't care where she went. They were advised the facility in St. Petersburg had accepted her to give them time to prepare. Resident #1 said to put her trinkets over there, next to her husband's. Then transportation came and moved her. The POA was called when transportation was on the way to pick up Resident #1. Both Resident #1 and the POA said a few things. The administrator understood the new facility was quite a ways, but the safety of the other residents in the facility was at risk. Referrals were sent to facilities in Jacksonville, Palm Coast and locally. The administrator was advised of the interviews conducted with Resident #1 and her family, and advised, this was not a 30-day notice. It was an abrupt, almost immediate discharge that occurred in 4 days. Resident #1 did not have an opportunity to say goodbye or participate in her discharge planning. The administrator was advised of the trauma the experience and distance caused the family. The administrator expressed unawareness that Residents #1 and #6 had no chance to say goodbye to each other. The administrator was reminded Resident #1 safely remained in the facility on a 1:1 staff assignment without incident, and there were still 26 days left to plan an agreeable discharge. That planning was denied. The administrator explained she offered Resident #1 and #6 to move to the ALF next door, but there were no Medicaid beds available. They would have to be private pay. There Resident #1 could smoke unsupervised. The administrator was asked to provide a list of facilities referrals were sent to. She stated the SSD had gone home but she would send the list tomorrow. A review of Florida Health Finder website (https://quality.healthfinder.fl.gov) found there are a total of 5 nursing homes in St. [NAME] and an additional 70 nursing homes within 50 miles of the facility. There was a total of 109 nursing homes within 75 miles of the facility. In addition, there were 13 ALFs within 15 miles of the facility and 160 ALFs within 60 miles. A telephone interview was conducted with the LTCO on 5/17/24 at 12:00 pm. She was asked about her involvement in Resident #1's discharge. The LTCO confirmed she had spoken with the administrator about Resident #1, but insisted she never knew this was going to be a same-day discharge. That was not the intent. She further denied ever speaking directly to Resident #1. On 5/17/24 at 5:23 pm, an email was received from the SSD providing the list of facilities referrals were sent to for Resident #1. Eight nursing homes across 4 local/adjacent counties (St. [NAME], [NAME], Volusia and [NAME]) were listed. The list contained no ALF referrals. Review of the facility's policy for Discharge Planning Process (implemented on 11/3/20 and last date reviewed/revised on 9/19/22) revealed the following:: Policy: It is the policy of this facility to develop and implement an effective discharge planning process that focuses on the resident's discharge goals, the preparation of residents to be active partners and effectively transition them to post-discharge care, and the reduction of factors leading to preventable readmission. Procedure: 1. The facility will support each resident in the exercise of his or her right to participate in his or her care and treatment, including planning for discharge. 10. The facility will assist residents and their representatives in choosing post-acute care provider (i.e. another SNF .) that will meet the resident's needs, goals and preferences. a. The SSD or designee shall compile available data on other post-acute care options to present to the resident, including, but not limited to: i. Data on providers within the resident's desired geographic area, where available . .
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0660 (Tag F0660)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a record review, interviews, and facility policy and procedure review, the facility failed to involve the resident and/...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a record review, interviews, and facility policy and procedure review, the facility failed to involve the resident and/or their representative in a discharge plan that considered resident preferences and involved the resident and representative in selecting a post-discharge provider for one (Resident #1) of two residents reviewed for facility-initiated discharges. Failure to involve the resident and her representative in selection of potential discharge locations resulted in an abrupt, spontaneous discharge to a facility 203 miles away from her husband and family member who was her Power of Attorney (POA). As a result, the resident and her family experienced trauma. The findings include: During an interview with the Administrator on 5/16/24 at 10:30 am, she stated Resident #1 was issued a 30-day notice of discharge for violating smoking rules. Resident #1 was smoking with a resident who had oxygen on and gave that resident a cigarette. The administrator explained that as soon as a smoking facility became available, the resident moved. Resident #1 was her own responsible party and was happy with the move, but her son wasn't. The administrator stated that Resident #1's spouse said, he had been trying to get his wife to stop smoking for years and he was fine with the move too. Resident #1 was moved to a facility in St. Petersburg where they have smoking privileges from 6:00 am to midnight. The Director at the receiving facility said Resident #1 loved it there. A closed record review for Resident #1 revealed she was admitted to the facility on [DATE] and was [AGE] years old. She was discharged from the facility on a facility-initiated discharge on [DATE]. Her diagnoses included, but were not limited to, unspecified fracture of left pubis, malnutrition, major depressive disorder and generalized anxiety disorder. A review of the Discharge Return Not Anticipated Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #1 had a brief interview for mental status (BIMS) score of 11 out of 15 points, reflecting moderate cognitive impairment. She was independent with most activities of daily living, requiring only supervision with showering and lower body dressing. Resident #1 walked without supervision or assistance. Active discharge planning was already occurring for her to return to the community. A review of Resident #1's face sheet reflected she was her own responsible party; however, further review of the record revealed a local family member (son) was appointed as Power of Attorney (POA) on 2/20/24. Section 4.09 of the designation authorized the POA to make health care decisions on Resident #1's behalf. Resident #1 was care planned on 2/10/24 to discharge to an assisted living facility (ALF) with the goal to continue to progress in skilled therapy to discharge back to the community. Interventions included keep the resident, family involved in all care and treatment, updated on changes, and concerns. She was also care planned on 3/1/24 for choosing to smoke. Resident is non-compliant to smoking policy. The goal was for no injury related to smoking through the next review date of 5/1/24. Will comply with smoking rules. Interventions included nurse to store cigarettes and lighter (3/1/24), observe for declines, remind of supervised smoking policy and smoke in designated areas only (3/1/23). Educate regarding the risk of smoking (3/26/24), One on One for smoking safety (3/28/24). A review of the Smoking Policy revealed Resident #1 had signed it, but it was not dated. Section 20 of the policy explains failure to comply with the rules may result in discharge. A review of Resident #1's nursing progress notes revealed the following: 3/7/24- Social Services Director (SSD) and Unit Manager (UM) spoke with resident outside as she was smoking without a staff present. The resident was reminded of the signed smoking policy. She became agitated and refused to allow the storage of contraband in a locked box. The SSD reminded her of possible consequences including a 30-day notice to discharge, but she still refused to abide. Resident #1's son was called but could not speak. 3/8/24 (late entry) SSD had another conversation with Resident #1 on 3/7/24 regarding the smoking policy. Resident #1 agreed to store the cigarettes and lighter. SSD showed the resident the bill of rights, Ombudsman contact information and offered to assist calling the Ombudsman. Resident #1 declined. SSD confirmed the posted smoking times outside, accompanied by staff. 3/26/24- 8:55 am, Registered Nurse (RN) Supervisor noted Resident #1 was observed on 2nd floor balcony hiding behind a pillar, sitting on her walker smoking. When asked where she got it (cigarette), she said someone gave it to her but was not going to share who. She extinguished her cigarette on the walker wheel. 3/26/24- 4:22 pm, RN Supervisor spoke with POA about Resident #1 smoking on the balcony. Was told about 30-day notice and he would need to come up with a place for her to stay or get Medicaid application completed as soon as possible and she could go to the ALF (next door). The POA spoke with Resident #1 and asked her to be compliant until the Medicaid application was completed. He stated he was sorry Resident #1 could not follow the rules. Further review of Resident #1's progress notes revealed a note dated 3/27/24 at 4:45 pm that the Director of Nursing (DON) received notification on 3/26/24 at approximately 5:30 pm that Resident #1 was observed smoking at the 2nd floor balcony with another resident who was receiving oxygen. Staff intervened immediately. Resident #1 was placed on 1:1 supervision, re-educated on the smoking policy, and her care plan was updated. Spoke with the POA at 10:00 am on 3/27/24 to discuss non-compliance and that an emergency discharge was being issued for placing residents in danger. The nursing home administrator informed the POA that due to Resident #1 placing other residents at risk, she will need to discharge today. Discussed plan to discharge resident to son's care. Son verbalized understanding and said he could take her home at 4:30 pm today. The physician was notified and in agreement for safe discharge plan to go home with POA. At approximately 10:30, nursing home administrator and DON discussed emergency discharge notice to Resident #1. Resident refused to sign notice and stated that her son could sign the form. SSD sent referrals to other skilled nursing facilities (SNFs) as alternate discharge plan, per son's request. Resident currently continues on 1:1 supervision. A review of the Agency for Health Care Administration (AHCA) Nursing Home Transfer and Discharge Notice dated 3/27/24 revealed Resident #1 would discharge to a facility St. Petersburg, FL. The effective date of the discharge was listed as 3/27/24. The reason for discharge was listed as: The safety of other individuals in this facility is endangered. Resident violated the smoking policy by smoking during non-supervised smoking times and putting another resident in danger who had on oxygen. The form was signed by the administrator and physician. The form notes that the DON and Administrator notified Resident #1, but she said she refused to sign the form and wanted her son/POA to see it. The notice was presented to the son/POA when he came here. A review of Resident #1's additional nursing progress notes revealed the following: 4/1/24- On 3/29/24 SSD sent out referrals to other SNF/LTC facilities to determine eligibility/acceptance. There is no indication Resident #1 or the POA received any information on those facilities. 4/1/24- 4:26 pm: Phone call placed to reach resident's son to notify him that a safe facility was found to accept his mother. The facility also allows resident's to smoke. STAT transport currently transporting resident and her belongings to the next facility. Resident #1 was notified of safe transfer, safe transportation and safe facility to be transferred to. Nursing Home Administrator and DON present during this phone call to son/POA. 4/1/24- 4:36 pm: DON received notification today that resident was accepted to (a facility in St. Petersburg, FL) for admission today. Notified physician of safe discharge plan; telephone order received and signed by the physician. Also completed PASRR (Pre-admission Screening and Resident Review) and 3008 (a hospital transfer form) with physician's signature. DON and ADON presented Resident #1 with a Nursing Home Transfer and Discharge notice- Resident #1 refused to sign. Discharge paperwork and resident's belongings discharged with STAT transport with two attendants. Son/POA notified via phone of resident's discharge. 4/1/24- 4:48 pm: (22 minutes after the resident was already in route) DON noted (Resident #1's) husband was notified in person of the discharge plan. 4/1/24- 4:51 pm:, SSD and Administrator met with Resident #1's son/POA and reiterated that, per his request made on 3/29/24, referrals were sent to other facilities for safe discharge rather than discharging home with family. The address and contact information for admitting facility was provided during the meeting. A review of Resident #1's physician order revealed an order dated 4/1/22 at 11:44 am that read, OK to transfer to (facility in St. Petersburg). However, the record did not include any physician notes detailing dangerous behavior and no justification for an immediate discharge. A review of the AHCA Form 3008 (Medical Certification for Medicaid Long-Term Care Services and Patient Transfer Form) for Resident #1 completed by the physician on 4/1/24 revealed None Known noted under Patient Risk Alert section. A telephone interview was conducted with Resident #1's son/POA on 5/16/24 at 1:39 pm. When asked if he could detail the circumstances of Resident #1's discharge, he first warned he might get upset talking about it. He explained Resident #1 had violated the facility smoking policy and was given 30 days to find a new place to live. They (facility staff) called him back the next day and said she would have to leave immediately. The Business Office Manager threatened to take her to a homeless shelter if he didn't come pick her up. The Administrator was new, and very difficult to talk to in his opinion. Resident #1 was placed on 1:1 supervision so she wouldn't violate the smoking policy. The facility found a facility in St. Petersburg for Resident #1. He is the POA, but nobody told him of her transfer. The way they sent her down there, in his opinion, was gross. They told Resident #1 they were going to give her an early smoke break. Her husband was in their room at the time. Staff came into the room, boxed her belongings and put her on a van with 2 men. No bathroom break was even offered during the ride. Resident #1 called him in tears to tell him they were taking her to St. Petersburg. As soon as he received the message, he called the Administrator. He was very upset and said, You are not allowed to do that. I am coming down there as soon as I can; (Resident #1) better be there! The Administrator told him Resident #1 had already gone and hung up on him. He couldn't believe what was happening. He called again. The Administrator insisted she didn't have to tell him about Resident #1's discharge. Then she said she didn't realize he was the POA, even though he knew the papers were on file. The POA kept asking, Why would you do this? to both the SSD and Administrator. They responded that it was to look out for the facility. The POA said Resident #1 had always suffered depression and had a history of suicidal ideations, and she would say she didn't want to live any more. He said Resident #1 had not been at the new facility for even a week and was able to be moved back to the area. She was currently in a facility in Jacksonville (33 miles away). Her spouse was still at Bayview. Resident #1 told him she was trying to scream for help on the way out, but her husband, who is 92, couldn't help. The POA confirmed he resides close by in St. [NAME] and stated, This was very traumatic on the family. A telephone interview was conducted with Resident #1 on 5/16/24 at 2:11 pm. After introductions, Resident #1 was asked if she could talk about her discharge. Resident #1 replied in a clear, concise manner, It was very traumatic, unlawful, and unnecessary. My son/POA was supposed to give his approval and he didn't. She (the administrator) just up and moved me to St. Petersburg. It was traumatic. Resident #1 explained that her husband was still at the old facility and was devastated. This has been very terrible on us. Resident #1 said she wanted to be in St. [NAME] because her POA lives there. He is the closest son; she wanted to be near him, and of course, her husband. She said, This is so cruel beyond belief. I just can't believe it. Resident #1 stated she was not given a 30-day notice. She was following all the smoking rules at the time, therefore it was pointless and unnecessary to send her away from her husband. He is [AGE] years old and every day that goes by, he is without me! The day of the discharge was despicable, very traumatic and against the law. She said when she was asked if she wanted to be discharged , she said absolutely not. Resident #1 concluded by saying the Administrator made that terrible decision and it had horrible repercussions. It has been a whirlwind. On 5/16/24 at 3:00 pm, Resident #6 (Resident 1#'s husband) was interviewed in his room. After brief introductions, he pointed to the empty bed closest to the door and said, She was real special, my wife. He explained the empty bed was hers. Back in January, (Resident #1), my wife She is gone. Resident #6 explained the Administrator came into his room one day and sat on the corner of his bed. He was in the exercise room or outside on the deck at the time. Someone came and got him and said, Your wife is going to another institution. She violated one of our rules. He walked into his room and the Administrator was sitting there, on the bed. He asked, What rule? The administrator said, the smoking rule. Resident #1 had given another lady a cigarette, but the lady had an oxygen tank. Resident #6 said the tank was small and was hidden; Resident #1 didn't notice the oxygen tank. Resident #6 lamented, We've been married 27 years and I love her. I lost her. Oh my God, the, it was an experience, it was like the Gestapo all over again. I remember it vividly. He continued, saying 6 or 7 people came into their room with boxes and spread them out all over Resident #1's bed. They started opening drawers and emptying everything into the boxes. He was told the van was outside, and Resident #1 was being taken to St Petersburg. The SSD was in the room too. Resident #6 said he did not even get to say goodbye to her. They offered to take him downstairs to say goodbye. He went, but it was an ordeal because he had to be supervised to go down the elevator. Then he had to walk all the way down the hall, but they had left already to St Petersburg. Resident #6 said Resident #1 was in St. Petersburg only one week when her son/POA called local nursing homes. The son/POA was told they had already been called and warned about Resident #1. At first, the staff wanted to send Resident #1 to the sons/POA's home. But he has two little kids and is in his early 40s. It is just a small house. Oh my God, there was just no way. There is no extra bed there or anything. The son/POA found Resident #1 a place in Jacksonville, and she is there now. Resident #6 insisted he never told the Administrator he supported the move to St. Petersburg. That is over 3 hours away! The administrator suggested he and Resident #1 move next door to the assisted living facility (ALF) but told him he would have to pay all the money up front. He couldn't afford that. When asked how Resident #1 took the move, he said, Oh my God, she was crying. It is terrible what they did to both of us. Resident #6 then began to cry. He used a bath towel to wipe his eyes as he reiterated the experience, again repeating they came in with boxes. He told them, This is Gestapo! Do you know what you are doing? Resident #6 continued to cry and intermittently sob, wiping his tears with the towel. While sobbing he said, It is awful. The SSD was interviewed on 5/16/24 at 4:00 pm. She confirmed Resident #1 had a facility-initiated discharge for continuous violation of the smoking policy. The resident had been re-educated, but she felt this was communist Russia. She found Resident #1 smoking by herself. Resident #1 would extinguish her cigarette when she saw the SSD coming. Resident #1 was not an unsafe smoker, but it is facility policy that smokers be accompanied. The very day Resident #1 was warned, she was later seen lighting a cigarette for a resident who had oxygen on. The SSD stated she was not involved at all in the discharge location but was involved in a phone conversation with the Ombudsman's office seeking advice. An interview was conducted with the DON on 5/16/24 at 4:20 pm. She explained Resident #1 was a non-compliant smoker who would be found with paraphernalia but wouldn't report how she obtained it. The resident would smoke outside of smoking times without supervision. They educated her, presented the smoking policy again and tried to help her with compliance, but then lighting a cigarette for someone who was on oxygen presented a danger to our facility. In response a discharge was initiated. Resident #1 was given a 30-day notice, but she refused to sign. After the incident we worked on getting a discharge. The POA was going to take her home but then decided not to. Referrals were sent; we got one facility to accept her, got the order to transfer, set up transportation and she was transported. Resident #1 had gone on a 1:1 after giving the cigarette to the resident on oxygen and remained on 1:1 until discharge. The DON was asked about the abruptness of the discharge (4 days after the 30-day notice was issued). She said they had informed Resident #1 once they found a location, discharge would be presented immediately. Resident #1 didn't like the idea but understood her actions. Her husband was also informed the 30-day notice was issued and he was understanding of the situation. The DON was asked if Resident #1 had a preference as to where she would relocate. The DON said she did not know. When reminded Resident #1's husband and POA were local, the DON said, She does have a son over there, too. Referrals were sent locally but the facility in St. Petersburg accepted her. She could not recall if it was the same day she discharged . When asked if Resident #1 was able to say goodbye to her husband before leaving, she responded, yes. When asked, Are you sure about that? the DON fell silent. After explaining to the DON that Resident #1 was not able to say goodbye to her husband, the DON's response was that they did inform her she was going. She doesn't know for sure if the resident got to say goodbye. She didn't remember. She only explained transportation was here for Resident #1, and the travel was long. Resident #1 consented to go although initially, she did not want to go. She said local facilities had been sent referrals, but she did not know why they would not accept Resident #1. On 5/16/24 at 5:26 pm, a follow up interview was conducted with the administrator regarding Resident #1's discharge. She was asked why Resident #1's 30-day notice was converted to a STAT discharge. The Administrator explained Resident #1 had been re-educated, then violated the smoking policy again. They called the physician, put her on 1:1 supervision, and told the POA the discharge needed to be immediate. He initially agreed to take her, then decided not to; he asked us to call different discharge locations. The Administrator called the Long-Term Care Ombudsman (LTCO) and asked her to explain the process for this discharge. Multiple referrals were sent, but nobody would take her since she smoked. When Residents #1 and #6 were told there wasn't anywhere local, Resident #1 said she didn't care where she went. They were advised the facility in St. Petersburg had accepted her to give them time to prepare. Resident #1 said to put her trinkets over there, next to her husband's. Then transportation came and moved her. The POA was called when transportation was on the way to pick up Resident #1. Both Resident #1 and the POA said a few things. The Administrator understood the new facility was quite a ways, but the safety of the other residents in the facility was at risk. Referrals were sent to facilities in Jacksonville, Palm Coast and locally. The Administrator was advised of the interviews conducted with Resident #1 and her family, and advised, this was not a 30-day notice. It was an abrupt, almost immediate discharge that occurred in 4 days. Resident #1 did not have an opportunity to say goodbye or participate in her discharge planning. The Administrator was advised of the trauma the experience and distance caused the family. The Administrator expressed unawareness that Residents #1 and #6 had no chance to say goodbye to each other. The Administrator was reminded Resident #1 safely remained in the facility on a 1:1 staff assignment without incident, and there were still 26 days left to plan an agreeable discharge. That planning was denied. The Administrator explained she offered Resident #1 and #6 to move to the ALF next door, but there were no Medicaid beds available. They would have to be private pay. There Resident #1 could smoke unsupervised. The Administrator was asked to provide a list of facilities referrals were sent to. She stated the SSD had gone home but she would send the list tomorrow. A telephone interview was conducted with the LTCO on 5/17/24 at 12:00 pm. She was asked about her involvement in Resident #1's discharge. The LTCO confirmed she had spoken with the Administrator about Resident #1, but insisted she never knew this was going to be a same-day discharge. That was not the intent. She further denied ever speaking directly to Resident #1. Review of the facility's policy for Discharge Planning Process (implemented on 11/3/20 and last date reviewed/revised on 9/19/22) revealed the following:: Policy: It is the policy of this facility to develop and implement an effective discharge planning process that focuses on the resident's discharge goals, the preparation of residents to be active partners and effectively transition them to post-discharge care, and the reduction of factors leading to preventable readmission. Procedure: 1. The facility will support each resident in the exercise of his or her right to participate in his or her care and treatment, including planning for discharge. 10. The facility will assist residents and their representatives in choosing post-acute care provider (i.e. another SNF .) that will meet the resident's needs, goals and preferences. a. The SSD or designee shall compile available data on other post-acute care options to present to the resident, including, but not limited to: i. Data on providers within the resident's desired geographic area, where available . .
Sept 2023 3 deficiencies 3 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, resident and facility record reviews, and a review of the facility's policy titled Abus...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, resident and facility record reviews, and a review of the facility's policy titled Abuse, Neglect and Exploitation (7/2023), the facility failed to provide vulnerable residents protection from sexual abuse. This resulted in nonconsensual sexual contact for one (Resident #1) of four residents reviewed for abuse. The facility failed to identify, develop, and implement interventions necessary to protect Resident #1 from nonconsensual sexual contact with Resident #2, who had moderate cognitive impairment and diagnoses including unspecified psychosis, generalized anxiety, and who was independently ambulatory. This created a likelihood that Resident #1 or any other vulnerable resident could be sexually assaulted and suffer serious psychosocial and/or physical harm from Resident #2. On 9/7/23 at 5:20 p.m., Certified Nursing Assistant (CNA) A discovered Residents #1 (severe cognitive impairment) and #2 (moderate cognitive impairment) in Resident #2's bed. Both residents had their pants down, Resident #2's penis was exposed, and his fingers were inside of Resident #1's vagina. CNA B entered the room (time unknown) and observed the same. Residents #1 and #2 were separated and the nurse and supervisor were notified at approximately 5:30 p.m. Resident #2 was interviewed immediately after the event. He recalled the event and stated both parties were consensual and entered his room together for the sexual interaction. The following day, Resident #2 stated he was unable to recall the event. Per the facility's report to the Agency for Health Care Administration, Resident #1 had a known history of similar behavior. As part of the facility's response, the report alleged that Resident #1 was relocated to a room further away from Resident #2 to provide additional separation. On 9/19/23, it was discovered that Resident #1 was never moved. She remained in the same room, across the hall and approximately 20 feet away from Resident #2's room. Thirty-minute checks were implemented for both residents at an unknown time on 9/7/23. On 9/8/23, both residents were assessed by the psychiatric provider and deemed not to have hypersexual behavior. The 30-minute checks were lifted for both residents. Until 9/21/23, no additional supervision was provided for either resident. According to the physicians' orders, on 9/21/23 at 7:00 a.m., 1:1 supervision was initiated for Resident #1, and on 9/21/23 at 7:00 p.m., 1:1 supervision was initiated for Resident #2. Both residents continue to reside in their original rooms, and both residents are independently ambulatory. No staff training on sexual abuse was implemented following the incident. An interview with CNA A on 9/19/23 found Resident #1 had been involved in a separate incident with a different male resident months before this current incident. The male resident in that incident was reportedly found with his head in Resident #1's shirt. Facility administration was never made aware of this incident. An interview with CNA C on 9/19/23 found Resident #1 had a history of sitting on male residents' laps in her gown. The facility management had no awareness of these behaviors or incidents. In an interview with the Administrator and Director of Nursing on 9/21/23, neither were able to describe how they trained staff on the specifics of sexual abuse prevention, only that the standard abuse policy was used. There was no QAPI review of the incident, and the Medical Director was never apprised of the encounter. Resident #1 was unable to consent to sexual activity due to severely impaired cognition. She and other vulnerable female residents were at risk of being affected by the deficient practice and potentially suffer serious psychosocial harm not yet realized, because of their inability to consent to sexual activity. This diminishes their self-worth and self-respect. Immediate Jeopardy at a scope of J (isolated) was identified on September 19, 2023 at 12:47 PM. On September 7, 2023, at 5:20 p.m., Immediate Jeopardy began. On September 21, 2023, at 7:00 p.m., the Administrator was notified of the IJ determination, and the Immediate Jeopardy was ongoing as of the survey exit on September 21, 2023. The findings include: Cross reference F607 and F867 A review of a facility report revealed that on 9/7/23 at approximately 5:30 p.m., Residents #1 and #2 were discovered in Resident #2's bed by Registered Nurse (RN) A. Both residents had their pants down, Resident #2's penis was exposed, and his fingers were inside of Resident #1's vagina. The residents were immediately separated, and skin assessments were conducted with no physical injuries noted. Per the report, neither resident appeared to be in any distress and Resident #1 denied pain/discomfort. Every 30-minute checks were initiated for Residents #1 and #2, psychiatry referrals were made, the police were called, and family members were notified. The report noted that prior to this incident, Resident #1 had been involved in other similar incidents with male residents. In response to this incident, Resident #1 was reportedly moved to a room further away from Resident #2 to provide additional separation. Reportedly, neither resident could recall the incident from the prior evening when assessed by Psychiatry on 9/8/23, and both were deemed as not exhibiting hypersexual behaviors. The residents were then placed on close monitoring by staff. Care plans were reviewed and updated for each resident. Based on the results of the investigation and the Psychiatry report indicating that neither resident recalled the incident, the facility deemed there was no indication to substantiate the allegation of sexual abuse. (Copy obtained) In a documented interview, dated 9/7/23 at 6:15 p.m., the Director of Nursing (DON) asked Certified Nursing Assistant (CNA) B about the event. CNA B reported that both residents were seen 15 to 20 minutes prior to the event on separate hallways. Resident #2 was walking in the 400 hallway by himself. Resident #1 was on the 300 hallway sitting in a chair by herself. CNA B then witnessed Residents #1 and #2 in Resident #2's bed. Per the interview, Resident #2 had his hand in Resident #1's vaginal area and was finger banging her. The residents were separated and Resident #2 was monitored closely after the event. (Copy obtained) In a written statement by CNA A on 9/7/23, she reported that she saw Resident #2 at 5:20 p.m. with his pants half down and his penis exposed. He was knowingly putting his fingers in Resident #1's vagina. In a separate written statement by CNA B on 9/7/23, she alleged that both residents were naked. CNA B notified the nurse and supervisor. (Copy obtained) The DON wrote in her statement dated 9/7/23 at 6:30 p.m., that she was called to the hall due to a resident-to-resident situation. Per RN A/Unit Manager, Residents #1 and #2 were in Resident #2's bed. Resident #2 was giving Resident #1 sexual pleasure using his hand/fingers. Resident #1 seemed to be pleased and appeared to be consenting to the sexual act, as she was not asking him to stop. Both were separated and assessed with no injuries. Resident #1 stated to the DON that she consented to the act but then, 30 minutes later, was unable to recall the event. Resident #2 reported both parties were consensual and walked into his room together for the act. He reported he asked Resident #1 for her consent. When Resident #2 was interviewed the next day, he was unable to recall the event. The DON recapped CNA B's account of each resident being seen 15 to 20 minutes prior on separate hallways. Both parties' representatives were notified; neither expressed concerns over the event. (Copy obtained) A review of Resident #1's Psychiatry Subsequent Note, dated 9/8/23, and authored by the psychiatric mental health nurse practitioner (PMHNP), revealed that staff reported to her that last night (9/7/23) at dinner time, a female resident was found in another male resident's room with his hand in her pants. The residents were reportedly separated and assessed privately. Today (9/8/23) the female resident was unable to recall the situation and denied physical contact with any male residents. The resident does not have any hypersexual behaviors at time of assessment. Denies anxious or depressed symptoms. The resident does not have a history of persistent or recurring hypersexual behaviors. No medication adjustments recommended. (Copy obtained) A review of Resident #1's medical record found she was admitted on [DATE]. Her diagnoses included unspecified dementia, unspecified severity without behavioral disturbance, psychotic disturbance, mood disturbance and anxiety. Per her quarterly minimum data set (MDS) assessment, dated 7/13/23, she had a Brief Interview for Mental Status (BIMS) score of 4 out of 15 possible points, indicating severe cognitive impairment. She was ambulatory without assistance or mobility aids. There was no assessment related to her ability to consent to sexual activity. Resident #1 was care planned on 10/20/22, with a last review/revision on 7/24/23 for her cognitive and communicative deficits related to dementia, and for her multiple medical and medication needs. On 9/8/23, a new care plan identifying her risk for hypersexual behaviors was initiated. The goal was for decreased behavior through the next review date. Interventions included: Continue current medications and update as needed; document outcomes and notify MD (physician) as needed; psychiatric evaluation and treatment if needed; staff to provide interventions as needed (i.e., redirection, distraction, activities). The care plan did not address the level of supervision staff were to provide to Resident #1 to keep her safe. There were no instructions related to supervision. (Copy obtained) A review of Resident #1's physician's orders found that on 10/11/22, she had an order for hourly rounding to ensure resident safety and comfort every shift. The order was lifted on 8/7/23. There were no subsequent orders for any level of increased supervision. A review of Resident #1's medication administration records (MARs) and treatment administration records (TARs) found she was being monitored for her anxiety and pacing behavior. There was no monitoring form in place for sexualized behaviors. A review of the facility's Census and Room Number report found that Resident #1 had not had a room change since 12/2/22. A review of Resident #2's Psychiatry Subsequent Note, dated 9/8/23 and authored by the PMHNP, found it was reported that the resident was unstable requiring psychiatric assessment. Prior to the last visit he was stable. Staff reports incident last night at dinnertime where resident was found in his room. Another resident (female) was also in the resident's room and this resident (male) reportedly had his hand down the female resident's pants. The residents were reportedly separated and assessed privately. Today, the [Resident #2] is unable to recall this situation. He denies having any physical contact with any female residents and states no way, I'm married. The resident does not have any hypersexual behavior at the time of assessment. He denies any anxious or depressive symptoms today and reports no issues with sleep or appetite. Staff denies any other behaviors or concerns. No other psychiatric symptoms were noted at the time of assessment. (Copy obtained) A review of Resident #2's medical record found he was admitted on [DATE]. His diagnoses included unspecified psychosis, generalized anxiety, and psychotic disorder. His Annual MDS, dated [DATE], noted a BIMS score of 10 out 15 possible points, indicating moderate cognitive impairment. There were no behaviors documented. He was independent in locomotion. Resident #2's BIMS was reassessed on 8/31/23 with a new score of 9/15 (also moderate impairment). There was no assessment related to his ability to consent to sexual activity. Resident #2 was care planned for his behavioral problems including wandering and exit-seeking, resistance to care, cognitive deficit, and his medical needs. On 9/8/23, the care plan was revised to identify the risk for hypersexual behaviors with a goal of reducing those behaviors. Interventions included: Continue current medication regimen; document outcomes and notify MD as needed; obtain psychiatric evaluation and treatment if needed; staff to provide interventions as needed, i.e., redirection, distraction, activities, offer snacks. There were no instructions related to supervision. (Copy obtained) Resident #2 had a physician's order dated 8/1/22 for hourly rounding to ensure resident safety and comfort. A review of Resident #2's September 2023 MARs and TARs found nothing in place for monitoring for sexualized behaviors. On 9/19/23 at 9:50 a.m., the second floor (300 and 400 hallways), which was accessible by elevator, was toured. A posted notice in the elevator warned not to let residents follow the visitor/staff back down to the first floor. A code was required on the electronic keypads at each of the two elevator's landings to get back downstairs. The 400 hall was west of the nurses' station and had 14 resident rooms, seven on each side of the hall. Resident #2's room (404) was located approximately 20 feet from the nurses' station. It was across the hall and one room over from Resident #1's room (401), approximately15 feet door to door. (Photographic evidence obtained) During the tour, Resident #2 was observed at the nurses' station. He was looking for his lost jacket. He insisted he had to get downstairs and walked to the elevator at the end of the 400 hall to attempt egress. He was redirected back to the nurses' station by a staff member. On 9/19/23 at 10:10 a.m., the Staff Development Coordinator (SDC)/ Registered Nurse (RN) was interviewed. She reported that most of the residents who wandered were on the second floor. Earlier this month there was an incident upstairs. She was asked if that resulted in the residents being placed on 1:1 (one-to-one) staff supervision and she replied, Not 1:1, but they were put on frequent checks. The SDC was asked what defined frequent checks. She explained frequency was determined by a physician's order. Removal goes through the DON. The SDC was asked what reasons a resident would be put on 1:1 supervision. She replied that most times, it was after an instance of aggression. CNA A was interviewed on 9/19/23 at 10:24 a.m. She stated, On the second floor, some (residents) are more active than others and need more frequent redirection. [Resident #2] is one of them. He wants to get out all the time. Residents are checked on for check-and-change (incontinence care) every two hours and rounding to resident rooms is every hour. There are no residents on frequent checks or 1:1 staff supervision. She stated the facility provided abuse training, but she was not sure how often. Resident on resident abuse sometimes happens, like some threaten each other, or sexual misconduct. She said she ran into the latter and got the nurse. She stated she walked in when Resident #1 was in bed with Resident #2. Resident #1 had no underpants on, and Resident #2 was fondling her private area. She got a coworker, and they separated the two and told the nurse. Resident #2 was angry but Resident #1 didn't even know what was happening. She is confused and compliant, and will go wherever and do whatever you tell her. After the incident, they were put both on 30-minute checks. The DON came and called everyone to the nurses' station to talk about it. Now she checks on Resident #1 about every 30 minutes and Resident #1 about every hour. Resident #1 moves around a lot; they are both ambulatory. She further stated this was not the first encounter she had seen. She also saw Resident #1 outside on the patio before with a different male resident's head in her shirt. She stated she told her nurse but did not recall what was done in response. CNA E was interviewed on 9/19/23 at 10:27 a.m. She was asked if there were any residents currently on frequent checks, and she replied, No. When asked how often frequent checks were done, she explained that it depended on what the CNA [NAME] (a summary/overview of resident care) instructed. CNA C was interviewed on 9/19/23 at 11:30 a.m. She stated if she witnessed abuse, she would report it to a nurse but had never had to do that. She stated some residents on the second floor exhibited sexual behaviors. [Resident #5] will wander into comatose-like female resident rooms and try to fondle them. He will corner cognitively impaired women and try to fondle them. He is the biggest one. We all keep an eye on him. He's something else. He does it on the down-low sly. He shouldn't even be up here. He knows what he is doing and is sneaky. [Resident #5] has never been assigned a 1:1 staff member. Most of the residents up here are as demented as it gets, the worst you will see. We redirect the ladies from him. When asked whether she reported that behavior, she said, I think they report it. When asked if she had ever heard about any resident sexual encounters, she said, Yes, one lady especially, [Resident #1]. She is a fast one and can be aggressive. She walks around and we must watch who is with her. [Resident #1] likes to sit on men while wearing a gown and get close and wants men to put their hands under her gown. Staff make her put her pants on. When asked how often they checked on Resident #1, CNA C was unable to report a specific time frame. An interview was conducted with the DON on 9/19/23 at 4:30 p.m. She was asked if Resident #1 had been involved in any other sexual encounters while in the facility. The DON explained that Resident #1 had a BIMS score of 4/15 and did not really show sexual behaviors, normally. There was one past incident back in December when a different male (different than Resident #2) resident had climbed into her bed (Resident #6) and they were spooning, but they were fully clothed and there was no sexual contact. They are all confused upstairs so maybe he got into the wrong bed. A full investigation was conducted and no sexual activity was identified. Regarding the current 9/7/23 incident involving Resident #1 and #2, she explained that Resident #1 consented to the encounter. [Resident #1] said yes but we can't discern her consent due to her cognitive status. We could not determine true consent. The residents had been seen in separate hallways 15 to 20 minutes prior to the incident. Both residents were placed on every 30-minute checks. The DON was asked how 30-minute checks would have been sufficient to provide adequate supervision, when the incident occurred within 15 to 20 minutes after being seen on different hallways. The DON said the time the residents were found together was approximate. They were both seen by psychiatric services the next day. The 30-minute checks were lifted after both residents were deemed as not exhibiting hypersexual behaviors. Care plans were updated and staff were notified of the incident in daily huddle meetings. The DON was asked if part of her investigation involved interviewing additional staff about resident sexual behaviors or similar encounters. She stated she did but didn't document the interviews. Nobody had witnessed anything else. The DON was asked about the proximity of Resident #1's and Resident #2's rooms and the alleged room change as a protective measure for Resident #1 after the incident. The DON could not provide an answer. She could not recall whether a different room was available at the time; she would have to talk to the Administrator. She explained that Residents #1 and #2 wandered and are both were very mobile, so even if they did a room change . she stopped without finishing the sentence. The DON said she felt the staff monitoring the two residents closely was a good intervention. When asked what close monitoring meant, she said it meant staff being aware of their behaviors and redirecting them every time they saw the two together. There was no definitive time set for that. Rounds were expected to occur every two hours, so it meant as frequently as possible. When asked about what kind of monitoring was in place for sexualized behavior, the DON replied that it was in the care plan and would be documented on the [NAME]. CNAs document on those. After reviewing Resident #1's and Resident #2's records, she confirmed there was no monitoring in place on the MARs, TARs or [NAME] for either resident. When asked how she ensured sexual behaviors were monitored, she replied, It is in the care plan. We had psych evaluate Resident #1 and there are no hypersexual behaviors. It was an isolated incident, but we did care plan it and communicated with the staff. All the staff on the second floor are very well-versed in the incident and the staff assignments are consistent. The DON was asked for documentation of staff training following the incident. She called the Staff Development Coordinator (SDC) and looked in her office but found nothing. She said they would restart the training if they couldn't find documentation. The DON was then asked if there had been any inappropriate behavior involving Resident #1. She said no. She was advised of the CNA interview describing an incident involving Resident #1 who had been discovered with a male resident's head in her shirt. The DON stated no such information had been provided to her. CNA A was interviewed again on 9/19/23 at 5:21 p.m. She confirmed having seen a male resident with is head in Resident #1's shirt out on the balcony. She said it was some months ago and she had told a nurse. CNA A could not recall which nurse she reported to. She identified the male resident as Resident #5. An interview was conducted with Resident #1's Health Care Proxy (HCP) on 9/20/23 at 2:00 p.m. He confirmed that he was notified of the 9/7/23 incident involving Resident #1. He said there were two incidents he knew of involving Resident #1. One was reported to him by a male staff member. It involved an incident similar to the 9/7/23 incident and was the same scenario. This was perhaps in May or June of this year; he did not recall. The DON notified him of the second most recent incident. The HCP said he was not sure which of the incidents involved Resident #1's breast and which one involved her vagina. His timelines were blurred. The HCP stated before her admission to this facility, Resident #1 exhibited overt public sexual expressions like a toddler. Those had decreased since admission to his knowledge. He felt Resident #1 did not have the capacity at this point to flirt or sit on men's laps. On 9/20/23 at 2:35 p.m., the Administrator was asked for the spooning incident investigation for Resident #1. He produced it immediately, as it was already on his desk. The report described Resident #1 and Resident #6 being found in bed on 12/26/22. The CNA who witnessed the event stated it appeared that Resident #6's hand was down Resident #1's brief. On 9/21/23 at 2:40 p.m., the DON was asked if she recalled reporting yesterday (9/20/23) that the only other incident Resident #1 had been involved in was spooning, fully clothed and with no sexual contact. The DON was shown the report in which the CNA said it appeared Resident #6's hand was down Resident #1's brief. When it was explained to the DON that this was not just spooning, the DON did not respond. In an interview with the SDC on 9/21/23 at 9:35 a.m., she was asked about abuse training content and how detailed she got when training staff about sexual abuse. She stated her training covered sexual abuse, although she did not really say that or go into any detail. She just taught the staff to report all abuse or anything suspicious to the nurse, especially for cognitively impaired residents, because they did not know how to give consent. She commenced training for all staff within 48 hours of any occurrence. Training was either in person, via handouts or blast text messages with the content, and staff signed in acknowledgement. The required all-staff annual online training was due at the end of September, and even agency nurses received that. The SDC said she was not here on 9/7/23 when the incident involving Residents #1 and #2 occurred. She left early that day and was out until 9/11/23. When she returned, no one asked her to retrain the staff. She did not know why it was not done. The Administrator entered the room and during the interview with the SDC, he explained that he was in the middle of investigating the third incident that occurred over the summer (between Resident #1 and Resident #5). He reported they had asked staff if they were seeing inappropriate sexual behavior between residents. Based on the answers he was getting, the Administrator said he was questioning whether staff really understood what sexual abuse was. He was questioning a cultural standpoint on the definition. When asked if he felt the 30-minute checks implemented for one day after the September incident still afforded enough time and opportunity for more intimate sexual activity, he replied, absolutely. Resident #1 was interviewed on 9/21/23 at 12:05 p.m. She said she was doing well and receiving good care and services in the facility. Staff treated her with respect. No residents bothered or frightened her and she had friends here. Everywhere! Her mother came to visit. She also had a boyfriend. When asked what his name was, she thought about it and replied, whatever I call him and smiled. She could see him whenever she wanted to. On 9/21/23 at 1:07 p.m. a telephonic interview was conducted with the Medical Director (MD) of 28.5 years. When asked if he was aware of any allegations of sexual abuse in the facility, he replied that he had not been informed of any allegations until this morning, when the Administrator called him. The MD was asked what his expectations were regarding issues of that nature. He replied that he should be kept in the loop. If he had been made aware, there would have been an opportunity for fresh eyes on the matter and he could have offered a new perspective. During the exit conference conducted on 9/21/23 at 7:00 p.m. with the Administrator, DON, Regional Nurse Consultant (RNC), and Regional Director of Operations (RDO), the RNC asked what lead the survey team to the Immediate Jeopardy (IJ) determination. She was advised that sufficient information had been provided in the IJ templates and would be further detailed in the facility's Statement of Deficiencies. Upon further questioning, the facility staff was reminded that Resident #1 only had a BIMS score of 4 and had been involved in more than one incident. The RDO interjected and argued that everyone has needs. She added that Resident #1 appeared to be enjoying the sexual encounter when discovered by staff. A review of the facility policy titled Abuse, Neglect and Exploitation (7/2023) revealed the following: Pg. 1 Definitions: Abuse means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish, which can include staff to resident abuse and certain resident to resident altercations. Abuse also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain, or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology. Pg. 2 Sexual abuse is non-consensual sexual contact of any type with a resident. Pg. 3, III. Prevention of abuse, neglect and exploitation-The facility will implement policies and procedures to prevent and prohibit all types of abuse, neglect, misappropriation of resident property, and exploitation that achieves: A. Establishing a safe environment that supports, to the extent possible, a resident's consensual sexual relationship and by establishing policies and protocols for preventing sexual abuse. This may include identifying when, how, and by whom determinations of capacity to consent to a sexual contact will be made and where this documentation will be recorded; and the resident's right to establish a relationship with another individual, which may include the development of, or the presence of, an ongoing sexually intimate relationship. Pg. 4, VI. Protection of resident-The facility will make efforts to ensure all residents are protected from physical and psychosocial harm, as well as additional abuse, during and after the investigation. Examples include but are not limited to: C. Increased supervision of the alleged victim and residents. D. Room or staffing changes, if necessary, to protect the resident(s) from the alleged perpetrator. G. Revision of the resident's care plan if the resident's medical, nursing, physical, mental, or psychosocial needs or preferences change as a result of an incident of abuse. (Copy obtained) .
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Abuse Prevention Policies (Tag F0607)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of the facility's policy titled Abuse, Neglect and Exploitation (7/2023), interviews with staff, and resident ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on a review of the facility's policy titled Abuse, Neglect and Exploitation (7/2023), interviews with staff, and resident and facility record reviews, the facility failed to implement its policies and procedures to protect vulnerable residents from sexual abuse by failing to 1) Identify sexual abuse following nonconsensual activity between Resident #1 (severe cognitive impairment and independently ambulatory) and Resident #2 (moderate cognitive impairment and independently ambulatory), 2) Protect Resident #1 by providing increased supervision and a room change (as alleged in the facility's response to the incident) to increase the distance between Resident #1 and Resident #2, 3) Initiate staff training on what constituted sexual abuse following the incident, 4) Modify resident care plans to include specific interventions and supervision/monitoring requirements in order to identify trends and the potential for future abuse, and 5) Coordinate with its Quality Assurance and Performance Improvement (QAPI) committee, including the Medical Director, to establish and identify trends, obtain additional input, and develop strategies to prevent further sexual abuse for one (Resident #1) of one resident with a known history, out of four residents reviewed. As a result, behavioral trends that were known, or should have been known, and specific interventions that could have been put in place to protect Resident #1 were overlooked. On 9/7/23 at 5:20 p.m., Certified Nursing Assistant (CNA) A discovered Residents #1 (severe cognitive impairment) and #2 (moderate cognitive impairment) in Resident #2's bed. Both residents had their pants down, Resident #2's penis was exposed, and his fingers were inside of Resident #1's vagina. CNA B entered the room (time unknown) and observed the same. Residents #1 and #2 were separated and the nurse and supervisor were notified at approximately 5:30 p.m. Resident #2 was interviewed immediately after the event. He recalled the event and stated both parties were consensual and entered his room together for the sexual interaction. The following day, Resident #2 stated he was unable to recall the event. Per the facility's report to the Agency for Health Care Administration, Resident #1 had a known history of similar behavior. As part of the facility's response, the report alleged that Resident #1 was relocated to a room further away from Resident #2 to provide additional separation. On 9/19/23, it was discovered that Resident #1 was never moved. She remained in the same room, across the hall and approximately 20 feet away from Resident #2's room. Thirty-minute checks were implemented for both residents at an unknown time on 9/7/23. On 9/8/23, both residents were assessed by the psychiatric provider and deemed not to have hypersexual behavior. The 30-minute checks were lifted for both residents. Until 9/21/23, no additional supervision was provided for either resident. According to the physicians' orders, on 9/21/23 at 7:00 a.m., 1:1 supervision was initiated for Resident #1, and on 9/21/23 at 7:00 p.m., 1:1 supervision was initiated for Resident #2. Both residents continue to reside in their original rooms, and both residents are independently ambulatory. No staff training on sexual abuse was implemented following the incident. An interview with CNA A on 9/19/23 found Resident #1 had been involved in a separate incident with a different male resident months before this current incident. The male resident in that incident was reportedly found with his head in Resident #1's shirt. Facility administration was never made aware of this incident. An interview with CNA C on 9/19/23 found Resident #1 had a history of sitting on male residents' laps in her gown. The facility management had no awareness of these behaviors or incidents. In an interview with the Administrator and Director of Nursing on 9/21/23, neither were able to describe how they trained staff on the specifics of sexual abuse prevention, only that the standard abuse policy was used. There was no QAPI review of the incident, and the Medical Director was never apprised of the encounter. Resident #1 was unable to consent to sexual activity due to severely impaired cognition. She and other vulnerable female residents were at risk of being affected by the deficient practice and potentially suffer serious psychosocial harm not yet realized, because of their inability to consent to sexual activity. This diminishes their self-worth and self-respect. Immediate Jeopardy at a scope of J (isolated) was identified on September 19, 2023 at 12:47 PM. On September 7, 2023, at 5:20 p.m., Immediate Jeopardy began. On September 21, 2023, at 7:00 p.m., the Administrator was notified of the IJ determination, and the Immediate Jeopardy was ongoing as of the survey exit on September 21, 2023. The findings include: Cross reference F600 and F867 Per review of a facility federal self-report, on 9/7/23 at approximately 5:30 p.m., Residents #1 and #2 were discovered in Resident #2's bed by Registered Nurse (RN) A. Both residents had their pants down, Resident #2's penis was exposed, and his fingers were inside of Resident #1's vagina. The residents were immediately separated, and skin assessments conducted with no physical injuries noted. Per the report, neither resident appeared to be in any distress and Resident #1 denied pain/discomfort. Every 30-minute checks were initiated for Residents #1 and #2, psychiatry referrals were made, the police were called, and family members were notified. The report noted that prior to this incident, Resident #1 had been involved in other similar incidents with male residents. In response to this incident, Resident #1 was reportedly moved to a room further away from Resident #2 to provide additional separation. Reportedly, neither resident could recall the incident from the prior evening when assessed by Psychiatry on 9/8/23, and both were deemed as not exhibiting hypersexual behaviors. The residents were then placed on close monitoring by staff. Care plans were reviewed and updated for each resident. The facility's investigation results noted that neither resident recalled the incident, and sexual abuse had not occurred. (Copy obtained) In a documented interview dated 9/7/23 at 6:15 p.m., the Director of Nursing (DON) asked CNA B about the event. CNA B reported both residents were seen 15 to 20 minutes prior to the event on separate hallways. Resident #2 was walking in the 400 hallway by himself. Resident #1 was on the 300 hallway sitting in a chair by herself. CNA B then witnessed Residents #1 and #2 in Resident #2's bed. Per the interview, Resident #2 had his hand in Resident #1's vaginal area and was finger banging her. The residents were separated and Resident #2 was monitored closely after the event. (Copy obtained) In a written statement by CNA A on 9/7/23, she reported that she saw Resident #2 at 5:20 p.m. with his pants half down and his penis exposed. He was knowingly putting his fingers in Resident #1's vagina. In a separate written statement by CNA B on 9/7/23, she alleged that both residents were naked. CNA B notified the nurse and supervisor. (Copy obtained) The DON wrote in her statement dated 9/7/23 at 6:30 p.m., that she was called to the hall due to a resident-to-resident situation. Per RN A/Unit Manager, Residents #1 and #2 were in Resident #2's bed. Resident #2 was giving Resident #1 sexual pleasure using his hand/fingers. Resident #1 seemed to be pleased and appeared to be consenting to the sexual act, as she was not asking him to stop. Both were separated and assessed with no injuries. Resident #1 stated to the DON that she consented to the act but then, 30 minutes later, was unable to recall the event. Resident #2 reported both parties were consensual and walked into his room together for the act. He reported he asked Resident #1 for her consent. When Resident #2 was interviewed the next day, he was unable to recall the event. The DON recapped CNA B's account of each resident being seen 15 to 20 minutes prior on separate hallways. Both parties' representatives were notified; neither expressed concerns over the event. (Copy obtained) A review of the facility's policy titled Abuse, Neglect and Exploitation (ANE) (7/2023) revealed the following: Pg. 1 Definitions: Abuse means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish, which can include staff to resident abuse and certain resident to resident altercations. Abuse also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain, or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology. Pg. 2 Sexual abuse is non-consensual sexual contact of any type with a resident. Policy Explanation and Compliance Guidelines 1. The facility will develop and implement written policies and procedures that: a. Prohibit and prevent ANE (abuse, neglect, exploitation) of residents . b. Establish policies and procedures to investigate any such allegations; and c. Include training for new and existing staff on activities that constitute ANE, reporting procedures, and dementia management and resident abuse prevention; and d. Establish coordination with the QAPI program. Pg. 3, II. Employee Training .B. Existing staff will receive annual education through planned in-services and as needed. C. Training topics will include: 1. Prohibiting and preventing all forms of ANE. 2. Identifying what constitutes ANE. . 4. Reporting process for ANE . III. Prevention of ANE-The facility will implement policies and procedures to prevent and prohibit all types of abuse, neglect, misappropriation of resident property, and exploitation that achieves: A. Establishing a safe environment that supports, to the extent possible, a resident's consensual sexual relationship and by establishing policies and protocols for preventing sexual abuse. This may include identifying when, how, and by whom documentation will be recorded; and the resident's right to establish a relationship with another individual, which may include the development of or the presence of an ongoing sexually intimate relationship. B. Identifying, correcting, and intervening in situations in which ANE is more likely to occur with the deployment of trained and qualified staff . and assure the staff assigned have knowledge of the individual resident's care needs and behavioral symptoms; . . D. The identification, ongoing assessment, care planning for appropriate interventions, and monitoring of residents with needs and behavior which might lead to conflict or neglect . Pg. 4, VI. Protection of Resident-The facility will make efforts to ensure all residents are protected from physical and psychosocial harm, as well as additional abuse, during and after the investigation. Examples include but are not limited to: C. Increased supervision of the alleged victim and residents. D. Room or staffing changes, if necessary, to protect the resident(s) from the alleged perpetrator. G. Revision of the resident's care plan if the resident's medical, nursing, physical, mental, or psychosocial needs or preferences change as a result of an incident of abuse. (Copy obtained) A review of Resident #1's medical record found a Psychiatry Subsequent Note, dated 9/8/23, and authored by the Psychiatric Mental Health Nurse Practitioner (PMHNP). It indicated that staff notified her last night (9/7/23) at dinner time, that a female resident was found in another male resident's room with his hand in her pants. The residents were reportedly separated and assessed privately. Today (9/8/23) the female resident was unable to recall the situation and denied physical contact with any male residents. The resident does not have any hypersexual behaviors at time of assessment. Denies anxious or depressed symptoms. The resident does not have a history of persistent or recurring hypersexual behaviors. No medication adjustments recommended. (Copy obtained) A review of Resident #1's medical record found she was admitted on [DATE]. Her diagnoses included unspecified dementia, unspecified severity without behavioral disturbance, psychotic disturbance, mood disturbance and anxiety. Per her quarterly minimum data set (MDS) assessment, dated 7/13/23, she had a Brief Interview for Mental Status (BIMS) score of 4 out of 15 possible points, indicating severe cognitive impairment. She was ambulatory without assistance or mobility aids. There was no assessment related to her ability to consent to sexual activity. Resident #1 was care planned on 10/20/22, with a last review/revision on 7/24/23 for her cognitive and communicative deficits related to dementia, and for her multiple medical and medication needs. On 9/8/23, a new care plan identifying her risk for hypersexual behaviors was initiated. The goal was for decreased behavior through the next review date. Interventions included: Continue current medications and update as needed; document outcomes and notify MD (physician) as needed; psychiatric evaluation and treatment if needed; staff to provide interventions as needed (i.e., redirection, distraction, activities). The care plan did not address the level of supervision staff were to provide to Resident #1 to keep her safe. There were no instructions related to supervision. (Copy obtained) A review of Resident #1's physician's orders found that on 10/11/22, she had an order for hourly rounding to ensure resident safety and comfort every shift. The order was lifted on 8/7/23. There were no subsequent orders for any level of increased supervision. A review of Resident #1's medication administration records (MARs) and treatment administration records (TARs) found she was being monitored for her anxiety and pacing behavior. There was no monitoring form in place for sexualized behaviors. A review of the facility's Census and Room Number report found that Resident #1 had not had a room change since 12/2/22. A review of Resident #2's Psychiatry Subsequent Note, dated 9/8/23 and authored by the PMHNP, found it was reported that the resident was unstable requiring psychiatric assessment. Prior to the last visit he was stable. Staff reports incident last night at dinnertime where resident was found in his room. Another resident (female) was also in the resident's room and this resident (male) reportedly had his hand down the female resident's pants. The residents were reportedly separated and assessed privately. Today, the [Resident #2] is unable to recall this situation. He denies having any physical contact with any female residents and states no way, I'm married. The resident does not have any hypersexual behavior at the time of assessment. He denies any anxious or depressive symptoms today and reports no issues with sleep or appetite. Staff denies any other behaviors or concerns. No other psychiatric symptoms were noted at the time of assessment. (Copy obtained) A review of Resident #2's medical record found he was admitted on [DATE]. His diagnoses included unspecified psychosis, generalized anxiety, and psychotic disorder. His Annual MDS, dated [DATE], noted a BIMS score of 10 out of 15 possible points, indicating moderate cognitive impairment. There were no behaviors documented. He was independent in locomotion. Resident #2's BIMS was reassessed on 8/31/23 with a new score of 9/15 (also moderate impairment). There was no assessment related to his ability to consent to sexual activity. There was no discontinued or current physician's order for increased supervision and no forms were in place for monitoring sexualized behaviors. Resident #2 was care planned for his behavioral problems including wandering and exit-seeking, resistance to care, cognitive deficit, and his medical needs. On 9/8/23, the care plan was revised to identify the risk for hypersexual behaviors with a goal of reducing those behaviors. Interventions included: Continue current medication regimen; document outcomes and notify MD as needed; obtain psychiatric evaluation and treatment if needed; staff to provide interventions as needed, i.e., redirection, distraction, activities, offer snacks. There were no instructions related to supervision for sexually inappropriate behavior, and there was no specified level of supervision to be provided. (Copy obtained) A review of Resident #2's September 2023 MARs and TARs found nothing in place for monitoring of sexualized behaviors. A review of Resident #1's physician's orders, MARs and TARs found there was no monitoring in place for sexualized behaviors. Resident #2 had a physician's order dated 8/1/22 for hourly rounding to ensure resident safety and comfort. On 9/19/23 at 9:50 a.m., the second floor (300 and 400 hallways), which was accessible by elevator, was toured. A posted notice in the elevator warned not to let residents follow the visitor/staff back down to the first floor. A code was required on the electronic keypads at each of the two elevator's landings to get back downstairs. The 400 hallway was west of the nurses' station and had 14 resident rooms, seven on each side of the hallway. Resident #2's room (404) was located approximately 20 feet from the nurses' station. It was across the hall and one room over from Resident #1's room (401), approximately15 feet door to door. (Photographic evidence obtained) A facility map was obtained. During the tour, Resident #2 was observed at the nurses' station. He was looking for his lost jacket. He insisted he had to get downstairs and walked to the elevator at the end of the 400 hallway to attempt egress. He was redirected back to the nurses' station by a staff member. On 9/19/23 at 10:10 a.m., the Staff Development Coordinator (SDC)/ Registered Nurse (RN) was interviewed. She reported that most of the residents who wandered were on the second floor. Earlier this month there was an incident upstairs. She was asked if that resulted in the residents being placed on 1:1 (one-to-one) staff supervision and she replied, Not 1:1, but they were put on frequent checks. The SDC was asked what defined frequent checks. She explained frequency was determined by a physician's order. Removal goes through the DON. The SDC was asked what reasons a resident would be put on 1:1 supervision. She replied that most times, it was after an instance of aggression. CNA A was interviewed on 9/19/23 at 10:24 a.m. She stated, On the second floor, some (residents) are more active than others and need more frequent redirection. [Resident #2] is one of them. He wants to get out all the time. Residents are checked on for check-and-change (incontinence care) every two hours and rounding to resident rooms is every hour. There are no residents on frequent checks or 1:1 staff supervision. She stated the facility provided abuse training, but she was not sure how often. Resident on resident abuse sometimes happens, like some threaten each other, or sexual misconduct. She said she ran into the latter and got the nurse. She stated she walked in when Resident #1 was in bed with Resident #2. Resident #1 had no underpants on, and Resident #2 was fondling her private area. She got a coworker, and they separated the two and told the nurse. Resident #2 was angry but Resident #1 didn't even know what was happening. She is confused and compliant, and will go wherever and do whatever you tell her. After the incident, they were put both on 30-minute checks. The DON came and called everyone to the nurses' station to talk about it. Now she checks on Resident #1 about every 30 minutes and Resident #1 about every hour. Resident #1 moves around a lot; they are both ambulatory. She further stated this was not the first encounter she had seen. She also saw Resident #1 outside on the patio before with a different male resident's head in her shirt. She stated she told her nurse but did not recall what was done in response. CNA E was interviewed on 9/19/23 at 10:27 a.m. She was asked if there were any residents currently on frequent checks, and she replied, No. When asked how often frequent checks were done, she explained that it depended on what the CNA Kardex (a summary/overview of resident care) instructed. CNA C was interviewed on 9/19/23 at 11:30 a.m. She stated if she witnessed abuse, she would report it to a nurse but had never had to do that. She stated some residents on the second floor exhibited sexual behaviors. [Resident #5] will wander into comatose-like female resident rooms and try to fondle them. He will corner cognitively impaired women and try to fondle them. He is the biggest one. We all keep an eye on him. He's something else. He does it on the down-low sly. He shouldn't even be up here. He knows what he is doing and is sneaky. [Resident #5] has never been assigned a 1:1 staff member. Most of the residents up here are as demented as it gets, the worst you will see. We redirect the ladies from him. When asked whether she reported that behavior, she said, I think they report it. When asked if she had ever heard about any resident sexual encounters, she said, Yes, one lady especially, [Resident #1]. She is a fast one and can be aggressive. She walks around and we must watch who is with her. [Resident #1] likes to sit on men while wearing a gown and get close and wants men to put their hands under her gown. Staff make her put her pants on. When asked how often they checked on Resident #1, CNA C was unable to report a specific time frame. An interview was conducted with the DON on 9/19/23 at 4:30 p.m. She was asked if Resident #1 had been involved in any other sexual encounters while in the facility. The DON explained that Resident #1 had a BIMS score of 4/15 and did not really show sexual behaviors, normally. There was one past incident back in December when a different male (different than Resident #2) resident had climbed into her bed (Resident #6) and they were spooning, but they were fully clothed and there was no sexual contact. They are all confused upstairs so maybe he got into the wrong bed. A full investigation was conducted, and no sexual activity was identified. Regarding the current 9/7/23 incident involving Resident #1 and #2, she explained that Resident #1 consented to the encounter. [Resident #1] said yes but we can't discern her consent due to her cognitive status. We could not determine true consent. The residents had been seen in separate hallways 15 to 20 minutes prior to the incident. Both residents were placed on every 30-minute checks. The DON was asked how 30-minute checks would have been sufficient to provide adequate supervision, when the incident occurred within 15 to 20 minutes after being seen on different hallways. The DON said the time the residents were found together was approximate. They were both seen by psychiatric services the next day. The 30-minute checks were lifted after both residents were deemed as not exhibiting hypersexual behaviors. Care plans were updated, and staff were notified of the incident in daily huddle meetings. The DON was asked if part of her investigation involved interviewing additional staff about resident sexual behaviors or similar encounters. She stated she did but didn't document the interviews. Nobody had witnessed anything else. The DON was asked about the proximity of Resident #1's and Resident #2's rooms and the alleged room change as a protective measure for Resident #1 after the incident. The DON could not provide an answer. She could not recall whether a different room was available at the time; she would have to talk to the Administrator. She explained that Residents #1 and #2 wandered and are both were very mobile, so even if they did a room change . she stopped without finishing the sentence. The DON said she felt the staff monitoring the two residents closely was a good intervention. When asked what close monitoring meant, she said it meant staff being aware of their behaviors and redirecting them every time they saw the two together. There was no definitive time set for that. Rounds were expected to occur every two hours, so it meant as frequently as possible. When asked about what kind of monitoring was in place for sexualized behavior, the DON replied that it was in the care plan and would be documented on the Kardex. CNAs document on those. After reviewing Resident #1's and Resident #2's records, she confirmed there was no monitoring in place on the MARs, TARs or Kardex for either resident. When asked how she ensured sexual behaviors were monitored, she replied, It is in the care plan. We had psych evaluate Resident #1 and there are no hypersexual behaviors. It was an isolated incident, but we did care plan it and communicated with the staff. All the staff on the second floor are very well-versed in the incident and the staff assignments are consistent. The DON was asked for documentation of staff training following the incident. She called the Staff Development Coordinator (SDC) and looked in her office but found nothing. She said they would restart the training if they couldn't find documentation. The DON was then asked if there had been any inappropriate behavior involving Resident #1. She said no. She was advised of the CNA interview describing an incident involving Resident #1 who had been discovered with a male resident's head in her shirt. The DON stated no such information had been provided to her. CNA A was interviewed again on 9/19/23 at 5:21 p.m. She confirmed having seen a male resident with is head in Resident #1's shirt out on the balcony. She said it was some months ago and she had told a nurse. CNA A could not recall which nurse she reported to. She identified the male resident as Resident #5. An interview was conducted with Resident #1's Health Care Proxy (HCP) on 9/20/23 at 2:00 p.m. He confirmed that he was notified of the 9/7/23 incident involving Resident #1. He said there were two incidents he knew of involving Resident #1. One was reported to him by a male staff member. It involved an incident similar to the 9/7/23 incident and was the same scenario. This was perhaps in May or June of this year; he did not recall. The DON notified him of the second most recent incident. The HCP said he was not sure which of the incidents involved Resident #1's breast and which one involved her vagina. His timelines were blurred. The HCP stated before her admission to this facility, Resident #1 exhibited overt public sexual expressions like a toddler. Those had decreased since admission to his knowledge. He felt Resident #1 did not have the capacity at this point to flirt or sit on men's laps. On 9/20/23 at 2:35 p.m., the Administrator was asked for the spooning incident investigation for Resident #1. He produced it immediately, as it was already on his desk. The report described Resident #1 and Resident #6 being found in bed on 12/26/22. The CNA who witnessed the event stated it appeared that Resident #6's hand was down Resident #1's brief. On 9/21/23 at 2:40 p.m., the DON was asked if she recalled reporting yesterday (9/20/23) that the only other incident Resident #1 had been involved in was spooning, fully clothed and with no sexual contact. The DON was shown the report in which the CNA said it appeared Resident #6's hand was down Resident #1's brief. When it was explained to the DON that this was not just spooning, the DON did not respond. In an interview with the SDC on 9/21/23 at 9:35 a.m., she was asked about abuse training content and how detailed she got when training staff about sexual abuse. She stated her training covered sexual abuse, although she did not really say that or go into any detail. She just taught the staff to report all abuse or anything suspicious to the nurse, especially for cognitively impaired residents, because they did not know how to give consent. She commenced training for all staff within 48 hours of any occurrence. Training was either in person, via handouts or blast text messages with the content, and staff signed in acknowledgement. The required all-staff annual online training was due at the end of September, and even agency nurses received that. The SDC said she was not here on 9/7/23 when the incident involving Residents #1 and #2 occurred. She left early that day and was out until 9/11/23. When she returned, no one asked her to retrain the staff. She did not know why it was not done. The Administrator entered the room and during the interview with the SDC, he explained that he was in the middle of investigating the third incident that occurred over the summer (between Resident #1 and Resident #5). He reported they had asked staff if they were seeing inappropriate sexual behavior between residents. Based on the answers he was getting, the Administrator said he was questioning whether staff really understood what sexual abuse was. He was questioning a cultural standpoint on the definition. When asked if he felt the 30-minute checks implemented for one day after the September incident still afforded enough time and opportunity for more intimate sexual activity, he replied, absolutely. Resident #1 was interviewed on 9/21/23 at 12:05 p.m. She said she was doing well and receiving good care and services in the facility. Staff treated her with respect. No residents bothered or frightened her, and she had friends here. Everywhere! Her mother came to visit. She also had a boyfriend. When asked what his name was, she thought about it and replied, whatever I call him and smiled. She could see him whenever she wanted to. On 9/21/23 at 1:07 p.m. a telephonic interview was conducted with the Medical Director (MD) of 28.5 years. When asked if he was aware of any allegations of sexual abuse in the facility, he replied that he had not been informed of any allegations until this morning, when the Administrator called him. The MD was asked what his expectations were regarding issues of that nature. He replied that he should be kept in the loop. If he had been made aware, there would have been an opportunity for fresh eyes on the matter and he could have offered a new perspective. During an interview with the Administrator and the DON on 9/21/23 at 2:45 p.m., the Administrator stated he was the QAPI (Quality Assurance and Performance Improvement) chairperson. The committee consisted of multiple department heads and the Medical Director. The Medical Director usually attended the meetings. The Administrator explained that the committee tried to identify trends and egregious issues for the development of performance improvement plans (PIPS). The DON stated the priority was to ensure that the facility's processes were in place for the residents. Weekly Standards of Care meetings were conducted to review high-risk residents, which she defined as residents with significant weight loss, wandering behaviors, exit seeking behaviors, wounds, falls, and any other areas of concern. The two stated that the 9/7/23 incident had not been reviewed by the QAPI committee yet. The issue was brought to the attention of the Medical Director. The December incident between Residents #1 and #6 went to QAPI. They were asked to show evidence of that review, since the MD stated he had not been told of any sexual abuse. The Administrator looked at his QAPI meeting minutes but could find no evidence of the committ[TRUNCATED]
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

QAPI Program (Tag F0867)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, resident and facility record reviews, a review of the facility's policy titled Abuse, N...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, resident and facility record reviews, a review of the facility's policy titled Abuse, Neglect and Exploitation (7/2023), and the facility's 2023 Quality Assurance and Performance Improvement Plan, the facility failed to identify, develop, and implement appropriate plans of action to correct identified quality deficiencies, particularly those that caused adverse outcomes. This resulted in a lack of improvement of their systems and processes, and the failure contributed to nonconsensual sexual contact for one (Resident #1) of four residents reviewed for abuse. It also placed all other vulnerable female residents at risk for serious adverse outcomes related to potential sexual abuse from Resident #2. On 9/7/23 at 5:20 p.m., Certified Nursing Assistant (CNA) A discovered Residents #1 (severe cognitive impairment) and #2 (moderate cognitive impairment) in Resident #2's bed. Both residents had their pants down, Resident #2's penis was exposed, and his fingers were inside of Resident #1's vagina. CNA B entered the room (time unknown) and observed the same. Residents #1 and #2 were separated and the nurse and supervisor were notified at approximately 5:30 p.m. Resident #2 was interviewed immediately after the event. He recalled the event and stated both parties were consensual and entered his room together for the sexual interaction. The following day, Resident #2 stated he was unable to recall the event. Per the facility's report to the Agency for Health Care Administration, Resident #1 had a known history of similar behavior. As part of the facility's response, the report alleged that Resident #1 was relocated to a room further away from Resident #2 to provide additional separation. On 9/19/23, it was discovered that Resident #1 was never moved. She remained in the same room, across the hall and approximately 20 feet away from Resident #2's room. Thirty-minute checks were implemented for both residents at an unknown time on 9/7/23. On 9/8/23, both residents were assessed by the psychiatric provider and deemed not to have hypersexual behavior. The 30-minute checks were lifted for both residents. Until 9/21/23, no additional supervision was provided for either resident. According to the physicians' orders, on 9/21/23 at 7:00 a.m., 1:1 supervision was initiated for Resident #1, and on 9/21/23 at 7:00 p.m., 1:1 supervision was initiated for Resident #2. Both residents continue to reside in their original rooms, and both residents are independently ambulatory. No staff training on sexual abuse was implemented following the incident. An interview with CNA A on 9/19/23 found Resident #1 had been involved in a separate incident with a different male resident months before this current incident. The male resident in that incident was reportedly found with his head in Resident #1's shirt. Facility administration was never made aware of this incident. An interview with CNA C on 9/19/23 found Resident #1 had a history of sitting on male residents' laps in her gown. The facility management had no awareness of these behaviors or incidents. In an interview with the Administrator and Director of Nursing on 9/21/23, neither were able to describe how they trained staff on the specifics of sexual abuse prevention, only that the standard abuse policy was used. There was no QAPI review of the incident, and the Medical Director was never apprised of the encounter. Resident #1 was unable to consent to sexual activity due to severely impaired cognition. She and other vulnerable female residents were at risk of being affected by the deficient practice and potentially suffer serious psychosocial harm not yet realized, because of their inability to consent to sexual activity. This diminishes their self-worth and self-respect. Immediate Jeopardy at a scope of J (isolated) was identified on September 19, 2023 at 12:47 PM. On September 7, 2023, at 5:20 p.m., Immediate Jeopardy began. On September 21, 2023, at 7:00 p.m., the Administrator was notified of the IJ determination, and the Immediate Jeopardy was ongoing as of the survey exit on September 21, 2023. The findings include: Cross reference F600 and F607 A review of a facility report revealed that on 9/7/23 at approximately 5:30 p.m., Residents #1 and #2 were discovered in Resident #2's bed by Registered Nurse (RN) A. Both residents had their pants down, Resident #2's penis was exposed, and his fingers were inside of Resident #1's vagina. The residents were immediately separated, and skin assessments were conducted with no physical injuries noted. Per the report, neither resident appeared to be in any distress and Resident #1 denied pain/discomfort. Every 30-minute checks were initiated for Residents #1 and #2, psychiatry referrals were made, the police were called, and family members were notified. The report noted that prior to this incident, Resident #1 had been involved in other similar incidents with male residents. In response to this incident, Resident #1 was reportedly moved to a room further away from Resident #2 to provide additional separation. Reportedly, neither resident could recall the incident from the prior evening when assessed by Psychiatry on 9/8/23, and both were deemed as not exhibiting hypersexual behaviors. The residents were then placed on close monitoring by staff. Care plans were reviewed and updated for each resident. Based on the results of the investigation and the Psychiatry report indicating that neither resident recalled the incident, the facility deemed there was no indication to substantiate the allegation of sexual abuse. (Copy obtained) In a documented interview, dated 9/7/23 at 6:15 p.m., the Director of Nursing (DON) asked Certified Nursing Assistant (CNA) B about the event. CNA B reported that both residents were seen 15 to 20 minutes prior to the event on separate hallways. Resident #2 was walking in the 400 hallway by himself. Resident #1 was on the 300 hallway sitting in a chair by herself. CNA B then witnessed Residents #1 and #2 in Resident #2's bed. Per the interview, Resident #2 had his hand in Resident #1's vaginal area and was finger banging her. The residents were separated and Resident #2 was monitored closely after the event. (Copy obtained) In a written statement by CNA A on 9/7/23, she reported that she saw Resident #2 at 5:20 p.m. with his pants half down and his penis exposed. He was knowingly putting his fingers in Resident #1's vagina. In a separate written statement by CNA B on 9/7/23, she alleged that both residents were naked. CNA B notified the nurse and supervisor. (Copy obtained) The DON wrote in her statement dated 9/7/23 at 6:30 p.m., that she was called to the hall due to a resident-to-resident situation. Per RN A/Unit Manager, Residents #1 and #2 were in Resident #2's bed. Resident #2 was giving Resident #1 sexual pleasure using his hand/fingers. Resident #1 seemed to be pleased and appeared to be consenting to the sexual act, as she was not asking him to stop. Both were separated and assessed with no injuries. Resident #1 stated to the DON that she consented to the act but then, 30 minutes later, was unable to recall the event. Resident #2 reported both parties were consensual and walked into his room together for the act. He reported he asked Resident #1 for her consent. When Resident #2 was interviewed the next day, he was unable to recall the event. The DON recapped CNA B's account of each resident being seen 15 to 20 minutes prior on separate hallways. Both parties' representatives were notified; neither expressed concerns over the event. (Copy obtained) A review of Resident #1's Psychiatry Subsequent Note, dated 9/8/23, and authored by the psychiatric mental health nurse practitioner (PMHNP), revealed that staff reported to her that last night (9/7/23) at dinner time, a female resident was found in another male resident's room with his hand in her pants. The residents were reportedly separated and assessed privately. Today (9/8/23) the female resident was unable to recall the situation and denied physical contact with any male residents. The resident does not have any hypersexual behaviors at time of assessment. Denies anxious or depressed symptoms. The resident does not have a history of persistent or recurring hypersexual behaviors. No medication adjustments recommended. (Copy obtained) A review of Resident #1's medical record found she was admitted on [DATE]. Her diagnoses included unspecified dementia, unspecified severity without behavioral disturbance, psychotic disturbance, mood disturbance and anxiety. Per her quarterly minimum data set (MDS) assessment, dated 7/13/23, she had a Brief Interview for Mental Status (BIMS) score of 4 out of 15 possible points, indicating severe cognitive impairment. She was ambulatory without assistance or mobility aids. There was no assessment related to her ability to consent to sexual activity. Resident #1 was care planned on 10/20/22, with a last review/revision on 7/24/23 for her cognitive and communicative deficits related to dementia, and for her multiple medical and medication needs. On 9/8/23, a new care plan identifying her risk for hypersexual behaviors was initiated. The goal was for decreased behavior through the next review date. Interventions included: Continue current medications and update as needed; document outcomes and notify MD (physician) as needed; psychiatric evaluation and treatment if needed; staff to provide interventions as needed (i.e., redirection, distraction, activities). The care plan did not address the level of supervision staff were to provide to Resident #1 to keep her safe. There were no instructions related to supervision. (Copy obtained) A review of Resident #1's physician's orders found that on 10/11/22, she had an order for hourly rounding to ensure resident safety and comfort every shift. The order was lifted on 8/7/23. There were no subsequent orders for any level of increased supervision. A review of Resident #1's medication administration records (MARs) and treatment administration records (TARs) found she was being monitored for her anxiety and pacing behavior. There was no monitoring form in place for sexualized behaviors. A review of the facility's Census and Room Number report found that Resident #1 had not had a room change since 12/2/22. A review of Resident #2's Psychiatry Subsequent Note, dated 9/8/23 and authored by the PMHNP, found it was reported that the resident was unstable requiring psychiatric assessment. Prior to the last visit he was stable. Staff reports incident last night at dinnertime where resident was found in his room. Another resident (female) was also in the resident's room and this resident (male) reportedly had his hand down the female resident's pants. The residents were reportedly separated and assessed privately. Today, the [Resident #2] is unable to recall this situation. He denies having any physical contact with any female residents and states no way, I'm married. The resident does not have any hypersexual behavior at the time of assessment. He denies any anxious or depressive symptoms today and reports no issues with sleep or appetite. Staff denies any other behaviors or concerns. No other psychiatric symptoms were noted at the time of assessment. (Copy obtained) A review of Resident #2's medical record found he was admitted on [DATE]. His diagnoses included unspecified psychosis, generalized anxiety, and psychotic disorder. His Annual MDS, dated [DATE], noted a BIMS score of 10 out 15 possible points, indicating moderate cognitive impairment. There were no behaviors documented. He was independent in locomotion. Resident #2's BIMS was reassessed on 8/31/23 with a new score of 9/15 (also moderate impairment). There was no assessment related to his ability to consent to sexual activity. Resident #2 was care planned for his behavioral problems including wandering and exit-seeking, resistance to care, cognitive deficit, and his medical needs. On 9/8/23, the care plan was revised to identify the risk for hypersexual behaviors with a goal of reducing those behaviors. Interventions included: Continue current medication regimen; document outcomes and notify MD as needed; obtain psychiatric evaluation and treatment if needed; staff to provide interventions as needed, i.e., redirection, distraction, activities, offer snacks. There were no instructions related to supervision. (Copy obtained) Resident #2 had a physician's order dated 8/1/22 for hourly rounding to ensure resident safety and comfort. A review of Resident #2's September 2023 MARs and TARs found nothing in place for monitoring for sexualized behaviors. On 9/19/23 at 9:50 a.m., the second floor (300 and 400 hallways), which was accessible by elevator, was toured. A posted notice in the elevator warned not to let residents follow the visitor/staff back down to the first floor. A code was required on the electronic keypads at each of the two elevator's landings to get back downstairs. The 400 hall was west of the nurses' station and had 14 resident rooms, seven on each side of the hall. Resident #2's room (404) was located approximately 20 feet from the nurses' station. It was across the hall and one room over from Resident #1's room (401), approximately15 feet door to door. (Photographic evidence obtained) On 9/19/23 at 10:10 a.m., the Staff Development Coordinator (SDC)/ Registered Nurse (RN) was interviewed. She reported that most of the residents who wandered were on the second floor. Earlier this month there was an incident upstairs. She was asked if that resulted in the residents being placed on 1:1 (one-to-one) staff supervision and she replied, Not 1:1, but they were put on frequent checks. The SDC was asked what defined frequent checks. She explained frequency was determined by a physician's order. Removal goes through the DON. The SDC was asked what reasons a resident would be put on 1:1 supervision. She replied that most times, it was after an instance of aggression. CNA A was interviewed on 9/19/23 at 10:24 a.m. She stated, On the second floor, some (residents) are more active than others and need more frequent redirection. [Resident #2] is one of them. He wants to get out all the time. Residents are checked on for check-and-change (incontinence care) every two hours and rounding to resident rooms is every hour. There are no residents on frequent checks or 1:1 staff supervision. She stated the facility provided abuse training, but she was not sure how often. Resident on resident abuse sometimes happens, like some threaten each other, or sexual misconduct. She said she ran into the latter and got the nurse. She stated she walked in when Resident #1 was in bed with Resident #2. Resident #1 had no underpants on, and Resident #2 was fondling her private area. She got a coworker, and they separated the two and told the nurse. Resident #2 was angry but Resident #1 didn't even know what was happening. She is confused and compliant and will go wherever and do whatever you tell her. After the incident, they were put both on 30-minute checks. The DON came and called everyone to the nurses' station to talk about it. Now she checks on Resident #1 about every 30 minutes and Resident #1 about every hour. Resident #1 moves around a lot; they are both ambulatory. She further stated this was not the first encounter she had seen. She also saw Resident #1 outside on the patio before with a different male resident's head in her shirt. She stated she told her nurse but did not recall what was done in response. CNA E was interviewed on 9/19/23 at 10:27 a.m. She was asked if there were any residents currently on frequent checks, and she replied, No. When asked how often frequent checks were done, she explained that it depended on what the CNA Kardex (a summary/overview of resident care) instructed. CNA C was interviewed on 9/19/23 at 11:30 a.m. She stated if she witnessed abuse, she would report it to a nurse but had never had to do that. She stated some residents on the second floor exhibited sexual behaviors. [Resident #5] will wander into comatose-like female resident rooms and try to fondle them. He will corner cognitively impaired women and try to fondle them. He is the biggest one. We all keep an eye on him. He's something else. He does it on the down-low sly. He shouldn't even be up here. He knows what he is doing and is sneaky. [Resident #5] has never been assigned a 1:1 staff member. Most of the residents up here are as demented as it gets, the worst you will see. We redirect the ladies from him. When asked whether she reported that behavior, she said, I think they report it. When asked if she had ever heard about any resident sexual encounters, she said, Yes, one lady especially, [Resident #1]. She is a fast one and can be aggressive. She walks around and we must watch who is with her. [Resident #1] likes to sit on men while wearing a gown and get close and wants men to put their hands under her gown. Staff make her put her pants on. When asked how often they checked on Resident #1, CNA C was unable to report a specific time frame. An interview was conducted with the DON on 9/19/23 at 4:30 p.m. She was asked if Resident #1 had been involved in any other sexual encounters while in the facility. The DON explained that Resident #1 had a BIMS score of 4/15 and did not really show sexual behaviors, normally. There was one past incident back in December when a different male (different than Resident #2) resident had climbed into her bed (Resident #6) and they were spooning, but they were fully clothed and there was no sexual contact. They are all confused upstairs so maybe he got into the wrong bed. A full investigation was conducted, and no sexual activity was identified. Regarding the current 9/7/23 incident involving Resident #1 and #2, she explained that Resident #1 consented to the encounter. [Resident #1] said yes but we can't discern her consent due to her cognitive status. We could not determine true consent. The residents had been seen in separate hallways 15 to 20 minutes prior to the incident. Both residents were placed on every 30-minute checks. The DON was asked how 30-minute checks would have been sufficient to provide adequate supervision, when the incident occurred within 15 to 20 minutes after being seen on different hallways. The DON said the time the residents were found together was approximate. They were both seen by psychiatric services the next day. The 30-minute checks were lifted after both residents were deemed as not exhibiting hypersexual behaviors. Care plans were updated, and staff were notified of the incident in daily huddle meetings. The DON was asked if part of her investigation involved interviewing additional staff about resident sexual behaviors or similar encounters. She stated she did but didn't document the interviews. Nobody had witnessed anything else. The DON was asked about the proximity of Resident #1's and Resident #2's rooms and the alleged room change as a protective measure for Resident #1 after the incident. The DON could not provide an answer. She could not recall whether a different room was available at the time; she would have to talk to the Administrator. She explained that Residents #1 and #2 wandered and are both were very mobile, so even if they did a room change . she stopped without finishing the sentence. The DON said she felt the staff monitoring the two residents closely was a good intervention. When asked what close monitoring meant, she said it meant staff being aware of their behaviors and redirecting them every time they saw the two together. There was no definitive time set for that. Rounds were expected to occur every two hours, so it meant as frequently as possible. When asked about what kind of monitoring was in place for sexualized behavior, the DON replied that it was in the care plan and would be documented on the Kardex. CNAs document on those. After reviewing Resident #1's and Resident #2's records, she confirmed there was no monitoring in place on the MARs, TARs or Kardex for either resident. When asked how she ensured sexual behaviors were monitored, she replied, It is in the care plan. We had psych evaluate Resident #1 and there are no hypersexual behaviors. It was an isolated incident, but we did care plan it and communicated with the staff. All the staff on the second floor are very well-versed in the incident and the staff assignments are consistent. The DON was asked for documentation of staff training following the incident. She called the Staff Development Coordinator (SDC) and looked in her office but found nothing. She said they would restart the training if they couldn't find documentation. The DON was then asked if there had been any inappropriate behavior involving Resident #1. She said no. She was advised of the CNA interview describing an incident involving Resident #1 who had been discovered with a male resident's head in her shirt. The DON stated no such information had been provided to her. CNA A was interviewed again on 9/19/23 at 5:21 p.m. She confirmed having seen a male resident with is head in Resident #1's shirt out on the balcony. She said it was some months ago and she had told a nurse. CNA A could not recall which nurse she reported to. She identified the male resident as Resident #5. An interview was conducted with Resident #1's Health Care Proxy (HCP) on 9/20/23 at 2:00 p.m. He confirmed that he was notified of the 9/7/23 incident involving Resident #1. He said there were two incidents he knew of involving Resident #1. One was reported to him by a male staff member. It involved an incident similar to the 9/7/23 incident and was the same scenario. This was perhaps in May or June of this year; he did not recall. The DON notified him of the second most recent incident. The HCP said he was not sure which of the incidents involved Resident #1's breast and which one involved her vagina. His timelines were blurred. The HCP stated before her admission to this facility, Resident #1 exhibited overt public sexual expressions like a toddler. Those had decreased since admission to his knowledge. He felt Resident #1 did not have the capacity at this point to flirt or sit on men's laps. On 9/20/23 at 2:35 p.m., the Administrator was asked for the spooning incident investigation for Resident #1. He produced it immediately, as it was already on his desk. The report described Resident #1 and Resident #6 being found in bed on 12/26/22. The CNA who witnessed the event stated it appeared that Resident #6's hand was down Resident #1's brief. On 9/21/23 at 2:40 p.m., the DON was asked if she recalled reporting yesterday (9/20/23) that the only other incident Resident #1 had been involved in was spooning, fully clothed and with no sexual contact. The DON was shown the report in which the CNA said it appeared Resident #6's hand was down Resident #1's brief. When it was explained to the DON that this was not just spooning, the DON did not respond. In an interview with the SDC on 9/21/23 at 9:35 a.m., she was asked about abuse training content and how detailed she got when training staff about sexual abuse. She stated her training covered sexual abuse, although she did not really say that or go into any detail. She just taught the staff to report all abuse or anything suspicious to the nurse, especially for cognitively impaired residents, because they did not know how to give consent. She commenced training for all staff within 48 hours of any occurrence. Training was either in person, via handouts or blast text messages with the content, and staff signed in acknowledgement. The required all-staff annual online training was due at the end of September, and even agency nurses received that. The SDC said she was not here on 9/7/23 when the incident involving Residents #1 and #2 occurred. She left early that day and was out until 9/11/23. When she returned, no one asked her to retrain the staff. She did not know why it was not done. The Administrator entered the room and during the interview with the SDC, he explained that he was in the middle of investigating the third incident that occurred over the summer (between Resident #1 and Resident #5). He reported they had asked staff if they were seeing inappropriate sexual behavior between residents. Based on the answers he was getting, the Administrator said he was questioning whether staff really understood what sexual abuse was. He was questioning a cultural standpoint on the definition. When asked if he felt the 30-minute checks implemented for one day after the September incident still afforded enough time and opportunity for more intimate sexual activity, he replied, absolutely. Resident #1 was interviewed on 9/21/23 at 12:05 p.m. She said she was doing well and receiving good care and services in the facility. Staff treated her with respect. No residents bothered or frightened her and she had friends here. Everywhere! Her mother came to visit. She also had a boyfriend. When asked what his name was, she thought about it and replied, whatever I call him and smiled. She could see him whenever she wanted to. On 9/21/23 at 1:07 p.m. a telephonic interview was conducted with the Medical Director (MD) of 28.5 years. When asked if he was aware of any allegations of sexual abuse in the facility, he replied that he had not been informed of any allegations until this morning, when the Administrator called him. The MD was asked what his expectations were regarding issues of that nature. He replied that he should be kept in the loop. If he had been made aware, there would have been an opportunity for fresh eyes on the matter and he could have offered a new perspective. On 9/21/23 at 2:22 p.m., an interview was conducted with the Administrator and the DON. They stated the Quality Assurance and Performance Improvement (QAPI) committee met monthly and included the Medical Director (MD). When they were asked how information was gathered to determine their QAPI focus, the Administrator stated it stemmed from data gathered, including sometimes grievances, incidents, and looking for trends. When they were asked which high-risk areas had been identified in their facility, they replied, The availability of exits throughout the facility. There are 11 exits that lead to the outside. Administration and Corporate are working on alarming the doors, prioritizing information, and any/all resident centric safety of the residents. When they were asked how Performance Improvement Projects (PIPs) were implemented and monitored, they stated education went out to the staff, audits were conducted daily to periodic with the goal of working toward substantial compliance. The Administrator was asked whether there was evidence of a previous allegation of sexual abuse that went to the QAPI committee. He reviewed the agenda for the 1/18/23 QAPI meeting held at 12:30 p.m. with the Medical Director in attendance. The Administrator was unable to provide evidence of any abuse allegation having been reviewed during that QAPI meeting. No PIP was developed. When asked about Ad Hoc QAPI meetings and when they took place, the Administrator stated an Ad Hoc QAPI meeting was only convened for system process changes or in response to a Plan of Correction from the annual survey. When he was asked whether the QAPI committee was proactive or reactive, he replied that it was more reactive than proactive. No evidence of an Ad Hoc QAPI for any abuse allegations was produced during the survey. When the Administrator was asked who was responsible for notifying the Medical Director, he replied that he was responsible for notifying the Medical Director and admitted to not notifying him as often as he should have. During the exit conference conducted on 9/21/23 at 7:00 p.m. with the Administrator, DON, Regional Nurse Consultant (RNC), and Regional Director of Operations (RDO), the RNC asked what lead the survey team to the Immediate Jeopardy (IJ) determination. She was advised that sufficient information had been provided in the IJ templates and would be further detailed in the facility's Statement of Deficiencies. Upon further questioning, the facility staff was reminded that Resident #1 only had a BIMS score of 4 and had been involved in more than one incident. The RDO interjected and argued that everyone has needs. She added that Resident #1 appeared to be enjoying the sexual encounter when discovered by staff. A review of the facility's policy titled Abuse, Neglect and Exploitation (7/2023) revealed the following: Pg. 1 Definitions: Abuse means the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish, which can include staff to resident abuse and certain resident to resident altercations. Abuse also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. Instances of abuse of all residents, irrespective of any mental or physical condition, cause physical harm, pain, or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology. Pg. 2 Sexual abuse is non-consensual sexual contact of any type with a resident. Pg. 3, III. Prevention of abuse, neglect and exploitation-The facility will implement policies and procedures to prevent and prohibit all types of abuse, neglect, misappropriation of resident property, and exploitation that achieves: A. Establishing a safe environment that supports, to the extent possible, a resident's consensual sexual relationship and by establishing policies and protocols for preventing sexual abuse. This may include identifying when, how, and by whom determinations of capacity to consent to a sexual contact will be made and where this documentation will be recorded; and the resident's right to establish a relationship with another individual, which may include the development of or the presence of an ongoing sexually intimate relationship. Pg. 4, VI. Protection of resident-The facility will make efforts to ensure all residents are protected from physical and psychosocial harm, as well as additional abuse, during and after the investigation. Examples include but are not limited to: C. Increased supervision of the alleged victim and residents. D. Room or staffing changes, if necessary, to protect the resident(s) from the alleged perpetrator. G. Revision of the resident's care plan if the resident's medical, nursing, physical, mental, or psychosocial needs or preferences change as a result of an incident of abuse. Photographic evidence was obtained. A review of the facility's 2023 Quality Assurance and Performance Improvement (QAPI) Plan revealed the following: Pg. 1, Purpose-The purpose of QAPI in our organization is to take a proactive approach to continually improve the way we care for and engage with our residents, caregivers, and other partners so that we may realize our vision to create a better everyday life. To do this, all employees will participate in ongoing QAPI efforts which support our mission by providing a compassionate and inspiring environment. Pg. 2, Scope- The QAPI program at [Facility Name] will aim for safety and high quality with all clinical interventions while emphasizing autonomy and choice in daily life for residents (or resident's agents), by ensuring our data collection tools and monitoring systems are in place and are consistent for a proactive analysis. We will utilize the best available evide[TRUNCATED]
May 2023 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observations, staff and resident interviews, medical record review, and facility policy review, the facility failed to treat two (Residents #43 and #52) of three residents with urinary cathet...

Read full inspector narrative →
Based on observations, staff and resident interviews, medical record review, and facility policy review, the facility failed to treat two (Residents #43 and #52) of three residents with urinary catheter bags, from a total sample of 31 residents, with respect and dignity. The facility failed to care for each resident in a manner and in an environment that promoted maintenance or enhancement of his or her quality of life, including refraining from practices demeaning to residents, such as leaving urinary catheter bags uncovered. The findings include: 1. On 05/15/23 at 11:50 AM, Resident #43 was observed from the hallway. Her door was open, and she was lying in bed, awake. Her urinary catheter collection bag was observed uncovered and hanging on the door side of her bed with clear yellow urine visible in the bag and tubing to anyone walking past her room. (Photographic evidence obtained) The resident was asked if she preferred her urine collection bag inside of a privacy bag. She stated yes. On 05/15/23 at 3:25 PM, Resident #43 was observed sitting up in a high-back wheelchair in the hallway between the nurses' station and the dining room. Her urinary catheter collection bag was observed on the right side of her wheelchair, uncovered, with clear yellow urine in the collection bag and the catheter tubing. (Photographic evidence obtained) On 05/16/23 at 9:20 AM, Resident #43 was observed from the hallway. Her door was open, and she was lying in bed, awake. Her urinary catheter collection bag was observed on the door side of her bed, uncovered, with clear yellow urine in the collection bag and tubing, visible to anyone walking past her room. She also had a roommate who was able to see the contents of her catheter bag. The resident was asked again if she preferred that her urinary collection bag be contained inside of a privacy bag. She stated yes. (Photographic evidence obtained) On 05/16/23 at 1:35 PM, Resident #43 was observed from the hallway. Her door was open, and she was lying in bed on her right side. Her urinary catheter collection bag was observed uncovered on the door side of her bed and was visible to anyone walking past her room. (Photographic evidence obtained) After all care had been provided by staff for Resident #43 on 5/16/23 at 2:00 PM, her urinary catheter collection bag was observed on the window side of her bed, uncovered, with clear yellow urine observed in the collection bag. (Photographic evidence obtained) On 05/17/23 at 9:35 AM, Resident #43 was observed from the hallway. Her door was open, and she was lying in bed, awake. Her urinary catheter collection bag was observed uncovered on the door side of her bed with clear yellow urine visible in the bag and tubing to anyone walking past her room. (Photographic evidence obtained) She also had a roommate who was able to see the contents of her catheter bag. Certified Nursing Assistant (CNA) A entered the room. He was asked if he was caring for Resident #43 today. He stated yes. He was asked if her urinary catheter collection bag should be in a privacy bag. He stated, When the resident is up in her wheelchair, we use a privacy bag. We don't use them in their rooms. On 05/17/23 at 1:20 PM, Licensed Practical Nurse (LPN) B was asked if Resident #43's urinary catheter collection bag was supposed to be placed inside of a privacy bag to protect the resident's dignity. She stated, We use privacy bags when they are up in wheelchairs and outside their rooms. She was asked if residents could have privacy bags in their rooms if they preferred to have one. She stated, Yes, if they want to. Resident #43 was asked if she preferred her urinary catheter collection bag to be contained inside of a privacy bag while she was in her room. She looked at the nurse and shook her head yes. During a medical record review for Resident #43, her diagnoses included CVA (cerebral vascular accident) and obstructive reflux uropathy. A review of Resident #43's current physician's orders revealed an order written on 03/03/23: Foley Catheter 16 French/10 cc (cubic centimeters): Diagnosis: urinary retention. 2. On 05/17/23 at 2:10 PM, Resident #52 was observed ambulating on the 100 hallway with his walker. A staff member was walking with him. His urinary catheter collection bag was observed hanging on his walker with clear yellow urine visible in the bag and tubing. He was asked if he preferred that his urine collection bag was inside of a privacy bag. He stated, Heck ya, it should be in there. Let's get it inside there! During a medical record review for Resident #52, his diagnoses included suprapubic tube related to urinary retention. A review of Resident #52's care plan revealed the following intervention: Position catheter bag and tubing away from the entrance room door. During a review of the facility's policy titled Catheter Care (revised 1/6/23), the policy read: It is the policy of this facility to ensure that residents with indwelling catheters receive appropriate catheter care and maintain their dignity and privacy when indwelling catheters are used. Policy Explanation: 2. Privacy bags will be available and catheter drainage bags will be covered at all times while in use. 3. Privacy bags will be changed out when soiled, with a catheter change, or as needed. During a review of the facility's policy titled Promoting/Maintaining Resident Dignity (revised 8/2/2022), the policy read: It is the policy of this facility to protect and promote resident rights and treat each resident with respect and dignity as well as care for each resident in a manner and in an environment that maintains or enhances residents' quality of life by recognizing each resident's individuality. Compliance guidelines: 1. Staff members are involved in providing care to residents to promote and maintain resident dignity and respect resident rights. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff and resident interviews, medical record review, and facility policy review, the facility failed to ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff and resident interviews, medical record review, and facility policy review, the facility failed to develop and/or implement a comprehensive person-centered care plan for two (Residents #43 and #28) from a total sample of 31 residents, that included measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychosocial needs that were identified in the comprehensive assessment. Each resident must have a person-centered comprehensive care plan developed and implemented to meet his or her preferences and goals, and to address the resident's medical, physical, mental and psychosocial needs. The facility failed to develop a person-centered care plan focus area for Resident #43 regarding her urinary catheter. Resident #43 was one of three residents identified with a urinary catheter. The facility failed to implement care plan interventions for Res #28 regarding her pain. The findings include: 1. On 5/15/23 at 12:50 PM, Resident #43 was observed with a urinary catheter. During a medical record review for Resident #43, it was revealed that her quarterly comprehensive Minimum Data Set (MDS) assessment, dated 4/27/23, included documentation in Section H: indwelling catheter. A review of her active physician's orders revealed an order dated 3/3/23: Foley Catheter 16french/10cc (cubic centimeters): Diagnosis: urinary retention. A review of her person-centered comprehensive care plan revealed no focus area related to her use of a urinary catheter. On 5/17/23 at 2:42 PM, during an interview with Licensed Practical Nurse (LPN) C/MDS Nurse, she was asked if she initiated the residents' comprehensive care plans. She stated yes. She was asked if Resident #43 had a care plan for her urinary catheter which was ordered on 3/2/23. LPN C reviewed the medical record and stated, I'm not seeing one in her chart. She was asked if a comprehensive care plan focusing on the resident's urinary catheter would be an expectation. She stated yes. She was asked when this care plan should have been initiated. She stated, Within a day of her getting the catheter. A review of the facility's policy titled Comprehensive Care Plans (revised 1/6/23), revealed: It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with resident rights, that include measurable objectives and timeframes to meet a resident's medical, nursing, and mental and psychological needs that are identified in the resident's comprehensive assessment. Policy Explanation and Compliance Guidelines: 5. The comprehensive care plan will be reviewed and revised by the interdisciplinary team after each comprehensive and quarterly assessment. 6. The comprehensive care plan will include measurable objectives and timeframes to meet the resident's needs as identified in the residents comprehensive assessment. The objectives will be utilized to monitor the resident's progress. 8. Qualified staff responsible for carrying out interventions specified in the care plan will be notified of their roles and responsibilities for carrying out the interventions, initially and when changes are made. (Copy obtained) 2. During an interview with Resident #28 on 05/16/2023 at 10:26 AM, she stated she was in severe pain all the time. She stated she received medication, however, it did not help. She stated she informed the nurse that the medication did not help. Certified Nursing Assistant (CNA) A was seated next to the resident. He stated the facility did not offer non-pharmacological approaches/interventions to help the resident with her pain. They put her in bed and let her lie on her side. Sometimes that helped. The resident then stated it did not help to lie down. She confirmed that the reason she yelled out was due to the extreme pain she felt. She then stated that her breast was hurting and put her hand up over her left breast. She declined the offer to be put back in bed. A review of the medical record for Resident #28 revealed the face page indicated the resident was initially admitted to the facility on [DATE]. Her diagnoses included hemiplegia and hemiparesis following cerebral infarction (stroke) affecting left non-dominant side; major depressive disorder, recurrent moderate, chronic embolism and thrombosis of other specified veins, hyperlipidemia, hypertension, gastro-esophageal reflux disease (GERD) without esophagitis, and Type II diabetes with other circulatory complications. (Copy obtained) A review of the resident's active physician's orders revealed the following: Acetaminophen oral tablet. Give 1000 milligrams (mg) by mouth every 8 hours as needed (PRN) for pain. Start date: 01/14/2023. Lidoderm External Patch (Lidocaine). Apply to lower back 4% patch topically one time a day for back pain and remove per schedule. Start date: 01/30/2023. (Copy obtained) A review of the Medication Administration Record (MAR) for the month of April 2023, revealed Resident #28 received Acetaminophen 1000 mg as needed for pain seven times. A review of the MAR from May 1, 2023, through May 15, 2023, revealed that the resident did not receive Acetaminophen 1000 mg during that time. (Photographic evidence obtained) A review of the Quarterly MDS assessment, dated 04/21/2023, revealed that Resident #28 had a Brief Interview for Mental Status (BIMS) score of 10 out of a possible 15 points, indicating moderately impaired cognition. Her hearing, speech and vision were documented as adequate. She understood others and was understood. She had no hallucinations or delusions documented. She did have behaviors directed toward others such as verbal/vocal symptoms like screaming and disruptive sounds, which occurred during 4 to 6 days of the assessment period. The resident did not walk during the assessment period. Extensive assistance of one person was required for activities of daily living (ADLs). She required supervision for eating with set-up help only. She was totally dependent on one staff member for bathing. She received scheduled and PRN pain medications, but no non-medication interventions for pain. The resident reported having occasional mild pain during the assessment period. She had no pressure ulcers and received seven days of antianxiety, antidepressant, and anticoagulant medications daily, and antibiotic during three days of the assessment period. (Copy obtained) A review of the resident's care plan, dated 01/25/2023, and revised on 04/24/2023, revealed the following for the following focus area: Potential For Pain. The goal read [Resident #28] will have no interruption in normal activities related to pain through next review. The interventions included: Notify MD (physician) of problems, changes, concerns, chart accordingly. For the focus area: [Resident #28] Is At Risk For Behaviors Such As Paranoia and Anxiety. Occasionally Yells Out During the Day, dated 05/03/2023, with a target date of 07/23/2023. The goal read: Resident will show a therapeutic response to medication and decreased behaviors through next review date. The interventions included: Document outcomes and notify MD as needed. (Copy obtained) A review of the Progress Note dated 04/18/2023, revealed: History of Present Illness: Past psychiatric history of depression and anxiety. Prior to last visit, patient had behaviors like yelling out and also had some paranoia. Alprazolam (Xanax - a benzodiazapine medication used to treat anxiety) was helpful. No depressive symptoms were noted. Sleep and appetite were fair. Alprazolam was increased. During last visit no behaviors were observed. Patient is alert, oriented x 3 today. She reports pain in back. The note was authored by the psychiatric mental health nurse practitioner. The note did not indicate that the nurse practitioner notified the attending physician of back pain as reported by the resident. (Copy obtained) During an interview with Resident #28's attending physician on 05/16/2023 at 2:15 PM, he was asked if Resident #28 received only PRN pain medication. He confirmed that her oral pain medication was prescribed as PRN (as needed) only. He stated she received a scheduled pain patch daily. When informed that the resident was describing her pain as severe and that she was crying out due to the intensity of her pain, he stated, It's the first I've heard of it. He was informed that the resident stated her pain medication did not work. He confirmed that the only pain medication she received was PRN Acetaminophen and a topical patch. He stated he would look at it today. He stated the resident may not ask for the PRN pain medication if she did not think it worked. During an interview with Resident #28's Unit Manager on 05/17/23 at 10:20 AM, she stated Resident #28's behavior of yelling out was fairly recent. She had not always had that behavior. The facility staff offered her non-pharmacological alternatives such as redirecting her, and taking her outside on the second level terrace. This seemed to help calm her down. The assigned nurse would rub her back. Sometimes she wanted attention and would call out to the staff member when they left her room. When they asked her if she needed anything, she would not say what she wanted. The Unie Manager had not heard the resident complain of back pain. She confirmed the resident received PRN oral pain medication and a pain patch. She stated the pain the resident was experiencing could be increasing her behavior of yelling out. During an interview with Registered Nurse (RN) D (Resident #28's assigned nurse) on 05/18/2023 at 10:05 AM, she stated the nurses were to notify the physician if they observed new behaviors or changes in a resident's condition. They were to document notification of the resident's physician in the progress notes. She stated sometimes they would document it in the 24-hour report. She had noticed that Resident #28 was yelling out more than she used to. RN D confirmed that she had not notified the physician of this. A review of the 24-hour report from 04/28/2023 through 05/18/2023, revealed one entry for Resident #28 on 05/15/2023. The form read: Excessive calling out. The form did not indicate that the physician had been notified. The 05/16/2023 form read: New wound to sacrum. New orders for pain meds. The form dated 04/28/2023 read: Transfer from first floor. The forms did not indicate the physician had been notified of the new/increased behavior. (Copies obtained) During a second interview with Resident #28 on 05/17/2023 at 10:12 AM, she was observed sitting quietly in the hallway outside of her room. She stated she had back pain and it felt like there were boards in her back. She was informed that her pain medication had been changed to a daily dose. An interview was conducted with the Director of Nursing (DON) on 05/18/2023 at 1:12 PM. When she was informed of the lack of notification to the attending physician about Resident #28's yelling and complaints of pain, she stated, If it's not documented, it's not done. She stated the resident's physician was aware of her yelling behavior. She used to live on the first floor and he had been Resident #28's physician the entire time she had been employed by the facility. Her yelling behavior was not new. She was not aware of the resident complaining of back pain. A review of the facility policy and procedure for Pain Management, dated 11/2020, and revised on 7/25/2022, revealed: The facility must ensure that pain management is provided to residents who require such services, consistent with professional standards of practice, the comprehensive person-centered care plan, and the residents' goals and preferences. 2. Facility staff will observe for nonverbal indicators which may indicate the presence of pain: i. Negative vocalizations (e.g., groaning, crying, whimpering, or screaming). Pain Management and Treatment. 7c. Consider administering medication around the clock instead of PRN (pro re nata/on demand). 7i. Facility staff will notify the practitioner if the resident's pain is not controlled by the current treatment regimen. (Copy obtained) .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff and resident interviews, medical record review, and facility policy review, the facility failed to...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff and resident interviews, medical record review, and facility policy review, the facility failed to ensure that one (Resident #27) of seven residents who relied on supplemental oxygen, from a total of 31 residents sampled, was administered oxygen, consistent with professional standards of practice and the comprehensive person-centered care plan. The findings include: On 05/15/23 at 10:55 AM, Resident #27 was observed lying in bed. She had no oxygen nasal cannula in place, however, her bedside oxygen concentrator was running and the flow rate was set at 3 LPM (liters per minute). The resident was asked if she wore her oxygen on a regular basis. She stated, When I need it. She was asked if she adjusted the oxygen flow rate on her oxygen concentrator. She stated, No, I wouldn't do that. The nurse does that. I can't even reach it from here. A medical record review for Resident #27 revealed she was admitted to the facility on [DATE]. Further review revealed an order written on 05/15/23, which read: 02 @ 2 LPM NC continuous (oxygen at 2 liters per minute via nasal cannula, continuously). A review of the Comprehensive Minimum Data Set (MDS) assessment, dated 04/12/23, revealed the resident was not coded as using oxygen in the facility at the time. She was recorded with a Brief Interview for Mental Status (BIMS) score of 13 out of a possible 15 points on that date, indicating intact cognition. On 05/15/23 at 3:00 PM, Resident #27 was observed lying in bed, awake, without her oxygen nasal cannula in place. Her bedside oxygen concentrator was running and the flow rate was set at 3 LPM. The resident was asked why her oxygen cannula was not on her face/nose. She stated, I don't know. (Photographic evidence of flow rate setting was obtained) On 05/16/23 at 9:48 AM, Resident #27 was observed lying in bed, awake. Her oxygen nasal cannula was in place. Her bedside oxygen concentrator was running and the flow rate was set at 3 LPM. (Photographic evidence obtained) On 05/16/23 at 2:15 PM, Resident #27 was observed lying in bed, awake. Her nasal cannula was in place. Her bedside oxygen concentrator was running and the flow rate was set at 3 LPM. (Photographic evidence obtained) On 05/17/23 at 9:40 AM, Resident #27 was observed in her room. Her nasal cannula was not in place. Her oxygen concentrator was running and the flow rate was set at 3 LPM. (Photographic evidence obtained) Resident #27 was asked why her nasal cannula wasn't in place on her face. She stated, I don't know. Sometimes it's on, sometimes it isn't. Licensed Practical Nurse (LPN) D entered the room at this time. She was asked if she was caring for Resident #27 today. She stated yes. She was asked what the resident's oxygen flow rate should be set at. She stated, 3 liters, I think. Or 2 liters. She was asked what the resident's flow rate was currently set at. LPN D looked at the setting and said, It's at 3 liters. She was asked when she checked the oxygen flow rates for her residents. She stated, I check at start of shift and whenever I come in for medications or to answer the call light, and at end of shift. A review of the facility's policy for Oxygen Administration (revised 5/4/22), revealed: Oxygen is administered to residents who need it, consistent with professional standards of practice, the comprehensive person-centered care plan, and the resident's goals and preferences. Policy Explanation and Compliance Guidelines: 1. Oxygen is administered under orders of a physician except in the case of an emergency. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff and resident interviews, medical record review, and facility policy review, the facility failed to ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff and resident interviews, medical record review, and facility policy review, the facility failed to ensure a medication error rate of 5% or less. Medication administration observations were conducted with four nurses on all three shifts. There were 25 opportunities for error with three medication errors involving Residents #80 and #27 for a medication error rate of 12%. The findings include: On 05/17/23 at 5:30 AM, Registered Nurse (RN) E was observed preparing and administering medications to Resident #80. The medications being prepared included an order for Digoxin 125 mcg (micrograms), one tablet by mouth daily (hold for HR <60 (heart rate less than 60). The nurse checked the resident's vital signs with an electronic device on his right upper arm. The nurse stated the vital signs showed a blood pressure of 106/66 and a pulse of 69. The nurse did not check the resident's apical pulse for one minute prior to administering the Digoxin. On 05/17/23 at 5:55 AM, in an interview with RN E, he was asked how he was trained to monitor vital signs when administrating Digoxin. He stated, I check the blood pressure and pulse. He was asked if he checked the resident's pulse apically or by using an electronic monitoring device. He stated, I use the machine. It is accurate. I know sometimes in the hospitals they require to check the pulse apically, but we use the machine. It's calibrated every day so it's accurate. On 05/17/23 at 8:50 AM, in an interview with the Assistant Director of Nursing (ADON), he was asked what the expectation was for nurses taking a resident's vital signs prior to the administration of Digoxin. He stated, Before it's administered, check their vitals. The policy is an order for Digoxin would have parameters, depending on what the doctor wants for parameters. He was asked what the expectation for vital signs to be taken prior to Digoxin being administered to a resident were. He stated, An apical pulse should be taken. On 05/17/23 at 10:10 AM, Licensed Practical Nurse (LPN) D was observed preparing and administering medications to Resident #27. These medications included: Metoprolol Tartrate 25 mg (milligrams), give 1.5 tablets by mouth daily for hypertension. Fludrocortisone Acetate 0.1 mg, one tablet by mouth daily for hypotension (hold for SBP >140 (systolic blood pressure greater than 140) LPN D was observed to pouring only one half tablet of Metoprolol 25 mg (12.5mg) into the medication cup for Resident #27. Just before entering the room, she was asked if this was the medication, she intended to administer to Resident #27. She stated yes. She was advised at that time to review the order again. LPN D read the order out loud and stated she felt the order of 1.5 tablets meant to administer one half of one tablet. She was advised to read the order out loud again from the original order. She read the original order which instructed staff to provide Metoprolol 25 mg tablet, administer 1.5 tablets by mouth daily for hypertension. LPN D was asked what the blood pressure for Resident #27 was prior to administering her medications. She stated, I took it. It was 147/77. She was asked to read the order for Fludrocortisone Acetate 0.1 mg out loud. She read the order and stated, Oh, I messed up. I shouldn't have given that because her systolic blood pressure was above 140. A review of the facility's policy titled Medication Administration (revised 5/3/22) revealed: Medications are administered by licensed nurses as ordered by the physician and in accordance with professional standards of practice. Policy Explanation and Compliance Guidelines: 8. Obtain and record vital signs, when applicable or per physicians' orders. 10. Review MAR (medication administration record) to identify medication to be administered. 11. a. Refer to drug reference material if unfamiliar with the medication. 14. Administer medication as ordered in accordance with manufacturer specifications. According to The [NAME] Drug Guide: https://www.drugguide.com/ddo/view/[NAME]-Drug-Guide/51218/all/digoxin (accessed on 5/17/23 at 10:00 AM): Monitor apical pulse for one full minute before administering. Withhold dose and notify health care professional if pulse rate is <60 bpm in an adult, <70 bpm in a child, or <90 bpm in an infant. Notify health care professional promptly of any significant changes in rate, rhythm, or quality of pulse. The apical pulse in monitored because beginning of Digoxin toxicity could be indicated by an apical pulse of less than 60. An apical pulse also allows for monitoring of skipped beats and abnormal rhythm changes. .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observations, staff interviews, and medical record review, the facility failed to ensure standard precautions were followed to prevent spread of infections for one (Resident #43) of three res...

Read full inspector narrative →
Based on observations, staff interviews, and medical record review, the facility failed to ensure standard precautions were followed to prevent spread of infections for one (Resident #43) of three residents who relied on a urinary catheter collection bag, from a total sample of 31 residents. The resident's urinary catheter collection bag was allowed to rest directly on the floor. The findings include: On 05/16/23 at 1:35 PM, Resident #43 was observed from the hallway. Her door was open, and she was lying in bed on her right side. Her urinary catheter collection bag was observed uncovered on the door side of her bed and was observed touching floor. (Photographic evidence obtained) After all care had been provided by staff for Resident #43 on 5/16/23 at 2:00 PM, her urinary catheter collection bag was observed on the window side of her bed, uncovered, with clear yellow urine observed in the collection bag. The bag was resting on the floor. (Photographic evidence obtained) On 05/17/23 at 9:35AM, in an interview with Certified Nursing Assistant (CNA) A, he was asked if he was caring for Resident #43 today. He stated yes. He was asked if the urinary catheter collection bag should be touching the floor. He stated, No, never. It shouldn't touch the floor. It should be up off the floor. He was asked why it shouldn't touch the floor. He stated, Germs, we don't want germs on the Foley bag. On 05/17/23 at 1:20 PM, Resident #43 was observed lying in bed, awake. Her urinary catheter collection bag was observed on the door side of her bed with clear yellow urine visible in the collection bag and tubing. The bag was touching the floor. (Photographic evidence obtained) During a medical record review for Resident #43, it was revealed that she had a current order, dated 03/03/23, which read: Foley catheter 16 French/10 cc (cubic centimeters): Diagnosis: urinary retention. Further review revealed two more current orders, dated 03/02/23, which read: Foley catheter care every shift; and frequent rounding to ensure safety and comfort. A review of the CDC (Centers for Disease Control and Prevention) Guideline for Prevention of Catheter-Associated Urinary Tract Infections (accessed at https://www.cdc.gov/infectioncontrol/guidelines/cauti/recommendations.html on 05/17/23 at 2:20 PM) read: III. Proper Techniques for Urinary Catheter Maintenance 2. Keep the collecting bag below the level of the bladder at all times. Do not rest the bag on the floor. .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and facility document review, the facility failed to maintain a safe and sanitary livin...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and facility document review, the facility failed to maintain a safe and sanitary living environment for 31 of 103 current residents, as evidenced by water damage in the ceilings from leaks in the roof in four resident rooms (rooms 101, 404, 407, and 408), water damage to the carpet and ceiling tiles in the hallway outside of the rehabilitation gym, missing or damaged floor tiles in seven resident rooms (rooms 205, 403, 404, 407, 408, 410, and 411) and the shower room on the 400 hall, damage to the walls in three resident rooms (rooms [ROOM NUMBER]), a light out in one resident bathroom (room [ROOM NUMBER]), an air conditioning unit unattached from the wall in one resident room (room [ROOM NUMBER]), and a broken window screen in the shower room on the 400 hall. The findings include: During multiple tours of the facility from 05/15/2023 through 05/18/2023, physical environment concerns were identified as follows: In room [ROOM NUMBER] on 05/16/2023 at 1:58 PM, the air conditioning unit was observed to be pulled away from the wall. Water damage was observed on the ceiling in the corner of the room. (Photographic evidence obtained) The bathroom light over the sink was out in resident room [ROOM NUMBER] on 05/15/2023 at 1:10 PM and on 05/18/2023 at 11:25 AM. In room [ROOM NUMBER] on 05/17/2023 at 9:33 AM, broken floor tiles were observed. (Photographic evidence obtained) In room [ROOM NUMBER] on 05/15/2023 at 1:58 PM and again on 05/16/2023 at 1:54 PM, broken floor tiles were observed. (Photographic evidence obtained) In room [ROOM NUMBER] on 05/15/2023 at 1:55 PM and again on 05/16/23 at 10:58 AM, broken floor tiles, water damage in the ceiling, and sheet rock damage with a hole in the wall were observed. (Photographic evidence obtained) In room [ROOM NUMBER] on 5/16/2023 at 10:47 AM, on 05/17/2023 at 11:49 AM, and on 05/18/2023 at 1:17 PM, broken floor tiles and water damage on the ceiling were observed. (Photographic evidence obtained) In room [ROOM NUMBER] on 05/16/2023 at 10:39 AM, water damage was observed on the ceiling. A floor board was pulled away from the wall, and damage to the air conditioning unit was observed. There was a hole in the sheet rock and broken and cracked floor tiles were observed. (Photographic evidence obtained) In room [ROOM NUMBER] on 05/16/2023 at 10:16 AM, broken floor tiles were observed. (Photographic evidence obtained) In room [ROOM NUMBER] on 05/16/2023 at 10:21 AM, broken floor tiles, damage to the sheet rock, and a missing floor board behind the headboard of the A-bed were observed. (Photographic evidence obtained) In the shower room on the 400 hall on 05/16/2023 at 10:50 AM, a broken window screen was observed. The window was held open by an aerosol spray can. (Photographic evidence obtained) The hall outside of the entrance to the rehabilitation gymnasium was observed to have water damage stains to the carpet and ceiling tiles. (Photographic evidence obtained) A review of the Maintenance Logs revealed no entries for the rooms identified above. During an interview with the Housekeeping Supervisor on 05/17/2023 at 1:29 PM, she stated she was aware of the damaged tiles on the second floor. It was not her decision to repair the tiles, they (housekeeping) just swept up the pieces and mopped the room. They tried to keep the rooms clean. She stated she thought the facility was planning to replace the floors but she did not know when. During an interview with Certified Nursing Assistant (CNA) H on 05/18/2023 at 11:25 AM, she stated she was not aware that the light over the sink in the bathroom of resident room [ROOM NUMBER] was not working. She stated, It was working the other day. She confirmed that she had given a shower in the room earlier this week but could not say which day. She thought she may not have noticed it because the light over the shower stall still worked. She did not report the light out to the maintenance department. During an interview and tour of the facility with Maintenance Department Employee F on 05/18/2023 at 12:00 PM, he stated he was unaware of the tile crumbling in room [ROOM NUMBER]. He was shown the other rooms with tile damage and stated he could replace the tiles. He was not aware of the floor board coming away from the wall in room [ROOM NUMBER]. He said he could repair and replace it. He stated the walls behind the headboard with damage and holes in the sheet rock could be repaired and replaced. He stated, Yeah, I can do that. He was not aware of the ceilings with water damage. He explained that the reason for the ceiling damage was due to leaks in the roof. Every time it rains there are leaks. He was aware that the facility had a plan to fix the roof and had a company they wanted to contract with, but the company wanted over one million dollars to fix the roof. They haven't done it yet. He confirmed that there were no entries in the maintenance logs for the broken tiles, walls or ceiling damage. During an interview and tour of the facility with the Administrator on 05/18/2023 at 12:39 PM, he stated he was aware of the physical environmental concerns. The facility had obtained a proposal from a local building contractor to replace tiles and repair the damage to the walls in the facility. They renovated a room on the first floor last year and the first floor was their priority. They had not contracted with the local building contractor yet. He acknowledged the floor tiles were in disrepair. He was not aware of the damage to the sheet rock behind the bed in room [ROOM NUMBER]. He was not aware of the water damage on the ceilings of rooms [ROOM NUMBERS]. He stated the local building contractor would repair the tiles, walls and floor boards. The shower room damage and the damage in room [ROOM NUMBER] was observed. He stated the water damage on the ceilings was from the roof leaking. He stated the project was estimated to be 1.7 million dollars and the company they wanted to contract with wanted 50% of the cost up front before they would begin the work. The facility had not paid the 50% yet. He stated it would do no good to repair the water damage in the ceilings in the resident rooms until the whole roof could be repaired. It will just continue to damage the ceilings when it leaks. He stated the shower room on the second floor leaked to the first floor resident room which was now locked for renovation. The shower room was toured. The wall was taped up with a black plastic barrier where the wall had been cut open to expose the pipes. The shower head was leaking. (Photographic evidence obtained) room [ROOM NUMBER] on the first floor where the water had leaked down through the wall was toured. Water damage to the wall was observed in two places. The sheet rock had been cut away to get to the pipes. The floor boards had been removed. Water damage was observed to the ceiling of the room. The administrator stated he did not want to burden his maintenance department staff with the repair of the walls and tiles. They already have so much to do. A review of the proposal from the local building contractor for repair of the walls and ceiling, dated 05/15/2023, revealed the proposal was estimated to cost the facility $22,037.00. The Administrator stated, It was really bad last year when I got here and we have made some improvements. We know we have a lot to do. (Copy obtained) No proposal for repair of the roof was provided. A review of the facility's 2023 Quality Assurance & Performance Improvement (QAPI) Plan revealed: The scope of the QAPI program encompasses all segments of care and services provided by [facility] that impact clinical care, quality of life, resident choice, and care transitions with participation from all departments. For Example: Maintenance and Engineering. We provide comprehensive building safety, repairs, and inspections to ensure all aspects of safety are enforced, assuring the safety and well-being for each resident, visitor, and staff who enters the building. (Copy obtained) .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0802 (Tag F0802)

Could have caused harm · This affected multiple residents

Based on observations, record review and interviews, the facility failed provide sufficient kitchen staff with the appropriate competencies and skills sets to carry out the functions of food and nutri...

Read full inspector narrative →
Based on observations, record review and interviews, the facility failed provide sufficient kitchen staff with the appropriate competencies and skills sets to carry out the functions of food and nutrition service. Failure to ensure that dietary staff were trained and knowledgeable about the proper procedures for food safety and sanitation had the potential to negatively impact all residents who received meals from the kitchen. The findings include: A kitchen tour was conducted on 05/17/23 at 11:00 a.m. There were two cooks in the kitchen at the time of the tour. [NAME] I was asked to explain the food thermometer calibration process. She replied, A glass of ice water and the thermometer should read above 80°F. When asked, what should the thermometer read to ensure the thermometer is working accurately. She replied, above 80°F. When asked, what training she had been provided in the kitchen or food safety and sanitation. [NAME] I replied, I've been employed with the facility only seven months but received kitchen training from my previous job. [NAME] J was also asked to explain the food thermometer calibration process. He replied, It should be above 80°F. During the interview with both cooks, Dietary Manager L stated, 32. Afterwards, [NAME] J replied, It should be above 32. At this time, [NAME] I attempted to calibrate a thermometer, but the thermometer would not register below 38°F after being held in the ice bath for several minutes. More ice was added to the cup. The second thermometer used would not register below 33°F after several minutes in the ice bath. The third thermometer used calibrated to 32°F. In an interview conducted on 05/18/23 at 12:55 p.m. with [NAME] I, she reported the Dietary Manager and Cooks provided initial training for one week on the tray line and meal ticket process to new Cooks and Dietary Aides. In an interview conducted on 05/18/23 at 12:55 p.m. with Dietary Aide K, she confirmed she was trained by the Dietary Manager and Chef but had only received training on hand washing and the tray line process since her employment with the facility for one month. In an interview conducted on 05/18/23 at 1:25 p.m. with Certified Dietary Manager (CDM) M, he confirmed staff training was provided monthly and topics included cleaning and sanitizing, tray cart accuracy, diets, tray line, and customer service. A review of Dietary Department training since the facility's previous recertification date of 9/16/2021, revealed four trainings: Renal Diet, dated 1/24/2023, Phone Answering and Kitchen Door, dated 2/20/2023, Handwashing and Ware, dated 3/21/2023, and Thermometers dated 5/17/2023. The CDM reported, There was no training prior to CDM and Dietary Manager. A review of the facility's policy titled Sanitation/Infection Control, Sanitation F340 (Undated), revealed: 1. Effective sanitary practices include, but are not limited to, the following: a. The Dietary Manager is responsible for supervising and training all personnel in proper sanitation procedures for storing, preparing, and serving foods. Policy: To ensure accuracy of food temperatures. Procedure: Thermometer Calibration. HCCP based food safety programs require accurate record keeping to be successful. Temperature is often the parameter of interest when monitoring a critical control point (CCP). (Copy Obtained) .
Sept 2021 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to file a grievance on behalf of a resident for one (Resident #30) o...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to file a grievance on behalf of a resident for one (Resident #30) of 26 residents sampled, and resolve their concerns about a staff member's behavior. The findings include: A medical record review was conducted for Resident #30, admitted on [DATE], with diagnoses including dislocation of left hip, left artificial hip joint, anxiety orders, chronic obstructive pulmonary disease, hypertension, and osteoporosis. A review of the minimum data set (MDS) assessment, dated 7/13/21, revealed brief Interview for Mental Status (BIMS) score of 15 out of a possible 15 points, indicating intact cognition. The MDS assessment further revealed that she required limited assistance of one person for bed mobility, transfer and locomotion needs. An interview was conducted with Resident #30 on 9/14/21 at 1:48 PM. The resident stated she had complained about Employee L, Certified Nursing Assistant (CNA)'s conduct. She was told the CNA would no longer be assigned to her room, however Employee L was assigned to her room last night on 9/14/2021. (Photographic evidence of schedule obtained) A second interview with Resident #30 on 9/15/21 at 1:11 PM, revealed that she spoke to three separate staff members including the Director of Nursing (DON) about her concerns related to Employee L's conduct. A review of the grievance log found that a grievance, dated 7/7/21, reported Employee L's rude behavior and failure to respond. Corrective actions taken indicated that Employee L was to be suspended and given customer service education before returning to work. Another grievance filed on 1/5/21 reported that a CNA never smiled and was not friendly with additional comments from the CNA concerning resident incontinence. The resolution was that the CNA would complete in-service training on customer service within the next 30 days. No staff member's name was given for this grievance however in an interview with the VP (Vice President) of Clinical Services on 9/16/21 at 3:30 PM, the VP confirmed that this grievance referred to Employee L. A review of employee records revealed that Employee L had received in-service education in January of 2021, however, the employee record did not contain evidence of customer service training or a suspension, which was part of the resolution for the grievance filed in July 2021. An interview was conducted with the DON on 9/16/21 at 11:54 AM. He reported that if a resident had a concern, he would talk to the resident, gather information and go to the staff member about the concern. He would then go back to the resident and let them know of the outcome. He reported he would file a grievance for a resident if an expensive item went missing, there was missing laundry, or for an allegation of staff verbal/physical/emotional abuse. He reported he had spoken to Resident #30, and she only had issues with one staff member. He told the resident that the employee would not be assigned her. He was asked if he had any documentation verifying he spoke with the staff member about conduct or whether education was provided. He stated no, it was done verbally and he had no documentation of it. He also reported that he told the Unit Manager that Employee L was not to be assigned to Resident #30. He again stated it was a verbal communication and nothing was documented. The DON was asked if he was aware that Employee L had been assigned to Resident #30 yesterday. He stated, No, I did not. An interview was conducted with Social Services Assistant (SSA) on 9/16/21 at 1:00 PM. She stated grievances could come from family, staff, or residents. She reported that grievances were not always filed for a concern, it depended upon what the resident wanted done. The SSA was asked if a resident reported that a CNA was not doing their duties, would that be a reason to file a grievance? She stated, Yes, I believe that is a reason to fill out grievance. An interview was conducted with [NAME] President of Clinical Services (VP) and the Administrator on 9/16/21 at 3:29 PM. At this time, the VP stated grievances could be reported by staff, residents, or anonymously. Grievances were handled by each department manager and then a resolution was put in place. All resolutions were reported at quality assurance meetings. The VP was asked about education and confirmed that Employee L was the staff member mentioned in the grievance filed in January 2021, and she was provided education at that time. A review of the facility's grievance policy revealed that the objective was to ensure the facility took prompt efforts to resolve any grievance a resident may have. The intent of the grievance process was to support each resident's right to voice grievances, and to ensure that after receiving a complaint/grievance, the facility actively sought a resolution and kept the resident appropriately apprised of its progress toward a resolution. Grievances could be expressed orally to the grievance official or facility staff. The Grievance Officer would offer a written response to the resident or resident representative. (Copy obtained) .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected most or all residents

Based on observations, staff interviews, record review and facility policy and procedure review, the facility failed to maintain essential kitchen equipment in safe operating condition by not ensuring...

Read full inspector narrative →
Based on observations, staff interviews, record review and facility policy and procedure review, the facility failed to maintain essential kitchen equipment in safe operating condition by not ensuring proper maintenance of the low temperature dishwashing machine. Failure to ensure clean and sanitized dishware creates the potential for foodborne illness and infection in vulnerable nursing home residents. This failure had the potential to affect every resident who consumed food from the facility's kitchen. The findings include: An initial tour of the kitchen was conducted on 9/13/21 at at 10:00 AM. The dish machine was not running. Ware washing set up, but all dishes were washed and air drying. Employee D confirmed that all the breakfast dishes were already washed. She stated she documents the temperature of the wash and rinse cycles and the amount of chemical sanitizer in the machine every day for each meal. She provided the log for review. The log was filled in with temperatures of 120'F (degrees Fahrenheit) for both the wash and rinse cycles and 50 parts per million (ppm)of chlorine chemical sanitizer each day. During a second tour of the kitchen dish room on 9/14/2021 at 9:16 AM, Employee B was asked to run the low temperature mechanical dish machine. She ran it and stated the machine has to be run a couple of times to get the machine up to the right temperature (temp). She stated the wash cycle temperature should be 120'F (Fahrenheit) to 140'F. The final rinse cycle should be 120'F to 140'F. The actual temperature for the wash cycle was 100'F and the temperature for the final rinse cycle was 109'F. Employee B was asked to test the chemical sanitizer. She used the wrong test strips to test the dish machine. The Dietary Manager (DM) corrected her and then she tested the machine. The test strip indicated 50 ppm. The DM tested the water with a digital food thermometer, and it read 112'F. She stated she did not know why the machine temperature was not reaching the minimum temperature of 120'F but she would have the maintenance department look at it. She stated they would use paper products until it was fixed. During an interview with Employee D on 09/14/2021 at 11:26 AM, she stated that they did not call the contracted maintenance company for the dish machine or the maintenance department. They just ran the machine several times to allow the water temperature to come up to 120'F. She stated it did reach 120'F. During an interview with the DM on 9/14/2021 at 3:24 PM, she stated that the maintenance representative from the contracted maintenance company for the dish machine was in the kitchen currently and he had told her the machine is working fine and it does not need a heat booster. He told her that what matters is the sanitizer level. She stated she was in disagreement with him, and she told him he needed to fix the machine so that it consistently reaches 120'F at a minimum for both the wash and rinse cycles. During an interview 9/14/2021 at 3:30 PM with the representative from the contracted maintenance company for the dish machine, he stated that the temperature of the water only needs to be between 112'F and 122'F. The sanitizer level is the most important thing. When the minimum temperatures for the wash and rinse cycles were shown to him on a metal plaque applied to the side of the machine, he stated that the water has to be hot. It is a low temperature machine. He confirmed that the plaque read: Minimum temperature wash cycle 120'F. Minimum temperature rinse cycle 120'F. He confirmed the manufacturer of the dish machine had certain specifications for the proper use of this dish machine and that was what was posted on the plaque. He confirmed that a heat booster could be applied to the machine, and he would call his office to arrange for one. On 9/15/2021 at 11:10 AM the dish machine was run, and the temperature of the water was: 114'F wash cycle and 117'F rinse cycle. Employee E tested the water with a digital thermometer. The gauge on the machine read the same. The water temperature gauge on the pipe at the wall read 130'F. After a few minutes, Employee E came and showed a picture of the thermometer reading 122'F. She asked the dish washer, Employee B, how many loads she put through before it reached 122'F. Employee B told her 2 loads. On 9/16/21 at 10:00 AM the dish machine was observed to be operating. Employee C and another dietary staff member were present in dish room using the dish machine. Employee C was asked to temp the machine with a digital thermometer. The gauge on the machine was reaching 114-115'F. The digital thermometer read 114.9'F and went up to 115'F and then dropped back to 114.9'F during the wash cycle. During the rinse cycle the temperature was 118-119'F. It went to 120'F for a couple of seconds and then back to 119'F. The unsampled dietary staff member present in the dish room stated, It's an old machine. During an interview with the DM, at 10:03 AM. She stated that the temperature is not reaching 120'F. She has called the contracted maintenance company for the dish machine and ordered a heat booster for the machine. It will be here later today, but the electrician cannot come and install it until 09/23/2021. She was asked to test the sanitizer level. The test strip was a light blue indicating less than the required 50 ppm. The DM stated that they have to prime the machine when the sanitizer level goes down. Employee C was asked how many trays have been run through the machine and she stated Oh, a lot! She stated she tested the sanitizer level earlier this morning and it was very light, like this test strip. She stated she primed the machine and re-tested the sanitizer level and it just stayed the same. She stated the color on the test strip did not get any darker. The DM then went to the primer pump on the machine and flipped the switch. She stated the sanitizer level needed to be primed. The sanitizer level was then checked, and the test strip indicated 50-75 ppm. The DM could not give an exact number of loads washed before the machine needed to be primed again. She indicated she was not aware that the sanitize level was below 50 ppm. She stated the staff should have been checking the machine more often to make sure the sanitizer level remained at or above 50 ppm. On 9/16/21 at 3:50 PM the DM was interviewed. She stated that the contracted maintenance company for the dish machine representative that came to the facility today was not same one that came on 09/14/2021. She stated he is the representative that usually comes out to work on the machine and he knows what he is doing, however, he was not able to get the wash and rinse cycle temperature up to 120'F consistently . He told her he did not know why it was not holding temp. He did fix the chemical sanitizer so that the staff do not have to keep priming the pump. She stated she did not know how long the machine was malfunctioning. She wanted the representative to install an internal thermometer inside the machine, but he could not do that until next week. Review of the manufacturer's specifications for the dish machine Model 5AG-S by ADS High Capacity revealed it read: Water temperature 120 degrees Fahrenheit minimum (Copy obtained). Review of the facility policy and procedure for Machine Washing revealed it read: Make sure the machine is functioning properly. A malfunctioning or improperly maintained machine that fails to clean tableware adequately can increase the risk of cross-contamination the next time it comes into contact with food or beverages. 1 Check the gauges and compare their readings with the minimum temperatures, chemical concentrations and pressure measurements listed on the data plate. Low-temperature, or chemical - sanitizing machines also show minimum rinse and wash temperatures - typically 120'F for both on the data plate. Chemical sanitizing machines also indicate a minimum active concentration of sanitizer on the data plate. LOW TEMPERATURE DISHWASHER *Wash temperature must be 120 -140 degrees. ** Rinse temperature must be 120-140 degrees. Sanitizer must be checked at end of rinse cycle. **CHLORINE must register 50-100 ppm. Check strip against test strip guide. **STOP washing dishes if temps are less than 120 or above 150 or chlorine is less than 50 (Copy obtained). .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 3 life-threatening violation(s), 2 harm violation(s), $125,355 in fines. Review inspection reports carefully.
  • • 22 deficiencies on record, including 3 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $125,355 in fines. Extremely high, among the most fined facilities in Florida. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 3 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is Lilac At Bayview, The's CMS Rating?

CMS assigns LILAC AT BAYVIEW, THE an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Florida, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Lilac At Bayview, The Staffed?

CMS rates LILAC AT BAYVIEW, THE's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 61%, which is 15 percentage points above the Florida average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 57%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Lilac At Bayview, The?

State health inspectors documented 22 deficiencies at LILAC AT BAYVIEW, THE during 2021 to 2025. These included: 3 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, and 17 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Lilac At Bayview, The?

LILAC AT BAYVIEW, THE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SIMCHA HYMAN & NAFTALI ZANZIPER, a chain that manages multiple nursing homes. With 120 certified beds and approximately 109 residents (about 91% occupancy), it is a mid-sized facility located in SAINT AUGUSTINE, Florida.

How Does Lilac At Bayview, The Compare to Other Florida Nursing Homes?

Compared to the 100 nursing homes in Florida, LILAC AT BAYVIEW, THE's overall rating (2 stars) is below the state average of 3.2, staff turnover (61%) is significantly higher than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Lilac At Bayview, The?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the facility's high staff turnover rate.

Is Lilac At Bayview, The Safe?

Based on CMS inspection data, LILAC AT BAYVIEW, THE has documented safety concerns. Inspectors have issued 3 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Florida. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Lilac At Bayview, The Stick Around?

Staff turnover at LILAC AT BAYVIEW, THE is high. At 61%, the facility is 15 percentage points above the Florida average of 46%. Registered Nurse turnover is particularly concerning at 57%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Lilac At Bayview, The Ever Fined?

LILAC AT BAYVIEW, THE has been fined $125,355 across 3 penalty actions. This is 3.7x the Florida average of $34,332. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Lilac At Bayview, The on Any Federal Watch List?

LILAC AT BAYVIEW, THE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.