GLENWOOD HEALTH CENTER BY HARBORVIEW

4115 GLENWOOD RD, DECATUR, GA 30032 (404) 284-6414
For profit - Limited Liability company 225 Beds HARBORVIEW HEALTH SYSTEMS Data: November 2025 3 Immediate Jeopardy citations
Trust Grade
0/100
#279 of 353 in GA
Last Inspection: October 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Glenwood Health Center by Harborview has received a Trust Grade of F, indicating poor performance with significant concerns. It ranks #279 out of 353 nursing homes in Georgia, placing it in the bottom half, and #16 out of 18 in DeKalb County, meaning there are very few local options that are worse. Though the facility is showing some signs of improvement, with a decrease in issues from 18 in 2024 to 5 in 2025, it still faces serious challenges. Staffing is a concern, with a high turnover rate of 62%, which is above the state average of 47%, and the facility has received $13,043 in fines, which is average but still concerning. Specific incidents include failures in overseeing smoking policies, where residents were allowed to smoke unsupervised despite being identified as needing supervision, potentially endangering their safety. While the facility does have average RN coverage, it is crucial to weigh these serious deficiencies against any strengths when considering care for loved ones.

Trust Score
F
0/100
In Georgia
#279/353
Bottom 21%
Safety Record
High Risk
Review needed
Inspections
Getting Better
18 → 5 violations
Staff Stability
⚠ Watch
62% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$13,043 in fines. Lower than most Georgia facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 20 minutes of Registered Nurse (RN) attention daily — below average for Georgia. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
42 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
☆☆☆☆☆
0.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 18 issues
2025: 5 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Georgia average (2.6)

Significant quality concerns identified by CMS

Staff Turnover: 62%

16pts above Georgia avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $13,043

Below median ($33,413)

Minor penalties assessed

Chain: HARBORVIEW HEALTH SYSTEMS

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (62%)

14 points above Georgia average of 48%

The Ugly 42 deficiencies on record

3 life-threatening
Jul 2025 4 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, staff interviews, and review of the facility policy titled, Abuse, Neglect and Exploitatio...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, staff interviews, and review of the facility policy titled, Abuse, Neglect and Exploitation, the facility failed to protect the residents' right to be free from sexual abuse by another resident for two of seven sampled residents (R) (R2 and R3). Specifically, R2 was seen touching the breast of R3.Findings include:Review of the facility policy titled Abuse, Neglect and Exploitation with an implementation date of 3/1/2022 and a revision date of 7/1/2024 revealed under the section Protection of Resident: The facility will make efforts to ensure all residents are protected from physical and psychosocial harm, as well as additional abuse, during and after the investigation. Examples include but are not limited to: . (C) increased supervision of the alleged victim and residents.1. Review of the Facility Reported Incident (FRI) dated 11/3/2024 revealed while in the dining room, R2 was seen touching the breast of R3. Review of the admission record for R2 revealed admission to the facility with diagnoses of but not limited to essential (primary) hypertension, type 2 diabetes mellitus with diabetic amyotrophy, unspecified sequelae of unspecified cerebrovascular disease, iron deficiency anemia, unspecified, hyperlipidemia, unspecified, constipation, atherosclerotic heart disease of native coronary artery without angina pectoris (, personal history of transient ischemic attack (TIA), and cerebral infarction without residual deficits, other psychoactive substance dependence, uncomplicated, major depressive disorder, recurrent, moderate, muscle weakness (generalized) other symbolic dysfunctions, cognitive communication deficit, other lack of coordination, other fatigue, other abnormalities of gait and mobility, hypokalemia, unspecified glaucoma, unspecified lack of coordination, unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety.Review of the Minimum Data Set (MDS) dated [DATE] showed that R2 has a Brief Interview for Mental Status (BIMS) score of 99, indicating that resident's cognitive impairment could not be scored. A review of the MDS dated [DATE] showed a BIMS score of 3, indicating severe cognitive impairment.Resident is also care planned for having a psychological well-being problem (actual or potential) related to unwanted physical contact with another resident. Interventions included allow resident to answer questions and to verbalize feelings perceptions, and fears. Intervention was initiated on 8/30/2024.Further review of the care plan for R2 showed that resident has displayed behaviors that include inappropriate sexual contact with female residents (squeezing female breasts). Interventions included assess resident's coping skills and support system. Assess resident understanding of situation and allow time for the resident to express self and feelings towards the situation. Do not seat resident around others who could disturb them. Let physician know if any of resident's behaviors are interfering with daily living. Offer resident something they like as a diversion. When negative behaviors begin, remove resident from current activity; return/resume when behavior subsides.A review of the progress notes for R2 dated 11/10/2025 showed a progress note stated that R2 was still inappropriately touching staff during medication pass.A review of the progress notes for R2 dated 12/6/2024 revealed, This note is to provide accurate details to the observations with the residents this am. Resident was seen from afar reaching toward another resident while sitting next to them in his wheelchair. Upon, approaching the residents, the resident was only observed touching the other residents coat. The resident was redirected and moved to another resident. Both residents continued about their normal activity.During the initial tour of the facility on 7/16/2025 at 3:15 pm, R2 and R3 were both observed in activities in the main dining room. R2 was sitting at the table and R3 was observed in the doorway to the dining room sitting in a wheelchair. An attempt was made to interview R2, but resident was confused and could not be interviewed.During an observation on 7/28/2025 at 12:22 pm R2 was observed sitting at dining room table and R3 was sitting right beside R2. Staff was not near, but were passing trays to other residents.Information was requested in reference to the monitoring of R2 after the incident occurred until he was seen by psych (psychiatric) services. As of 7/29/2025, no information was received. Also, information was requested in relation to what measures had been taken to ensure that other residents were kept safe. No information was received as of 7/29/2025, prior to survey exit.2. A review of the admission record for R3 showed that resident was admitted to the facility with diagnoses of but not limited to injury, unspecified, initial encounter, displaced intertrochanteric fracture of unspecified femur, initial encounter for closed fracture, fracture of lateral orbital wall, right side, initial encounter for closed fracture, fracture of orbital floor, right side, initial encounter for closed fracture, displaced intertrochanteric fracture of right femur, initial encounter for closed fracture, unspecified speech disturbances, maxillary fracture, right side, initial encounter for closed fracture, dehydration, mild protein-calorie malnutrition, hypokalemia, hyperosmolality and hypernatremia, scoliosis, thrombocytopenia, major depressive disorder, single episode, mild, primary insomnia.Review of the MDS for R3 dated 6/28/2025 revealed a BIMS score was not obtained, section C0100 revealed that resident is rarely/never understood.An attempt was made to interview R3, but resident was confused and could not be interviewed.During an interview on 7/28/2025 at 2:40 pm with the Assistant Administrator (AA) who stated that in the absence of the Administrator (Abuse Coordinator), she stepped in as the Abuse Coordinator. Administrator AA also stated that when there was an allegation of abuse, the investigation depended on what the allegation was, but we investigate, interview all of the residents, interview all of the parties, take statements and put it all together. If a resident was inappropriate with another resident (male and female), we would report it, and we would interview the residents separately and privately. We would interview all of the patients and staff and try to figure out what's going on. If a male resident was touching a female resident's breast, we would need documentation of monitoring of the resident and whether a care plan or interventions were put in place, and any interviews of cognitively intact residents or skin assessments on cognitively-impaired residents. Administrator AA also stated that she expected the staff to have all of the information available to her at the completion of the report. Everybody was supposed to do what they were supposed to do so we could have a positive outcome.Review of an Attendance Form provided to document an in-service for 11/3/2024 through 11/4/2024 revealed that information provided during this in-service included monitoring residents frequently for those residents who displayed inappropriate behaviors.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0627 (Tag F0627)

Could have caused harm · This affected 1 resident

Based on staff interviews, record review, and review of the facility policy titled, Transfer and Discharge (including AMA (against medical advice), the facility failed to have an effective discharge p...

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Based on staff interviews, record review, and review of the facility policy titled, Transfer and Discharge (including AMA (against medical advice), the facility failed to have an effective discharge planning process in place for one (R13) of three residents reviewed for discharge. Specifically, the facility failed to ensure that R13, who required wound care services, was referred and accepted for services prior to discharge. Findings include:Review of the facility policy last revised 7/1/2024, titled Transfer and Discharge (including AMA) documented under Policy Explanation and Compliance Guidelines:.14. Anticipated Transfer or Discharges.c. Orientation for transfer or discharge must be provided and documented to ensure safe and orderly transfer or discharge from the facility, in a form and manner that the resident can understand. d. Assist with transportation arrangements to the new facility and any other arrangements as needed.Review of the electronic medical record (EMR) for R13 revealed admission to the facility with diagnoses that included but was not limited to heart failure, acute respiratory failure, type 2 diabetes and acute hematogenous osteomyelitis (infection and inflammation of bone and bone marrow).Review of R13's Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 11/24/2024 indicated the facility assessed R13 to have a Brief Interview for Mental Status (BIMS) score of 15 out of 15, indicating R13 was cognitively intact. Review of R13's Order Audit Report dated 11/27/2024 documented R13 to be discharged home with home health agency (HHA), Social Worker (SW), Skilled Nursing (SN) Wound Care, Physical Therapy (PT) and Occupational Therapy (OT) on 11/29/2024.Review of R13's Order Audit Report dated 12/5/2024 documented R13 may be discharged on 12/6/2024 to a homeless shelter with discharge instructions and medications. The facility will provide R13 with a wheelchair, seat cushion, leg rest and bedside commode. An outside medical provider will provide wound care services to R13's left toe.Review of a Social Services progress note dated 12/5/2024 documented the Social Worker (SW) spoke with the durable medical equipment (DME) company and was told that R13's insurance had not been active since 7/1/2024. Another insurance was obtained and the DME company was unable to verify. It was attempted to utilize R13's Medicaid insurance, however he did not have any benefits. The SW spoke with the Rehab Director and permission was granted for R13 to keep the wheelchair he had been utilizing while at the facility.Review of R13's Discharge Planning Assessments signed by R13 on 12/5/2024 documented R13 was discharged with their medications and orders. It was documented that R13 was instructed to follow up with their primary care provider (PCP), however there was no information listed for PCP contact information. Discharge assessment also did not document if R13 was educated on how to care to their left foot wound or who to reach out to if in need of care.Interview on 7/24/2025 at 10:36 am with the SW, the SW stated they were responsible for setting up discharges to the community. The SW stated she would bring up the discharge in the morning meeting and ensure outside referrals were set up prior to residents being discharged . The SW stated upon the day of discharge nursing staff were responsible for performing the discharge and providing the paperwork and medications to the resident or resident representative. The SW stated on the day of discharge the nurses were responsible for ensuring the paperwork was complete. The SW stated the nurses would complete the paperwork, and they were also providing the residents with their medication at that time. The SW stated resident families were followed up with about a day or two prior to discharge date to ensure that they were aware and well informed. The SW stated they entered their discharge orders prior to the actual discharge date .Interview on 7/28/2025 at 3:00 pm with the Administrator revealed their expectations for their discharge orders and discharge assessments to reflect the residents' actual discharge information and referrals with the correct information at the time of discharge.Follow up interview on 7/28/2025 at 3:15 pm with the SW, they revealed they did not update R13's discharge order or discharge assessment to indicate that the resident did not have skilled nursing services set up for wound care following discharge due to an insurance concern. The SW stated the discharge order/assessment should have been updated to reflect that R13 was educated on how to do his wound care, provided supplies to do such, and was instructed to go to the emergency department for further treatment if needed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review, and review of the facility's policy titled, Documentation in Medical Record, the facil...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on staff interviews, record review, and review of the facility's policy titled, Documentation in Medical Record, the facility failed to keep accurate medical record for one of 27 sampled residents (R) (R7).Findings include:Review of the facility's policy titled Documentation in Medical Record dated 3/1/2025 revealed under 4. a. False information shall not be documented. 4. b. Documentation shall be accurate, relevant and complete, containing sufficient details about the resident's care and/or responses to care. A review of the Electronic Medical Record (EMR) for R7 revealed an original admission diagnoses of but not limited to type II diabetes mellitus with hyperosmolarity without nonketotic hyperglycemic-hyperosmolar coma, acute kidney failure, cellulitis of left lower limb, hypertension, chronic diastolic (congestive) heart failure, hypothyroidism, bipolar disorder, stage III chronic kidney disease, gout, hyperlipidemia, acute osteomyelitis (left ankle and foot), morbid obesity and sarcopenia (the gradual loss of muscle mass, strength and function).Review of the admission Minimum Data Set (MDS) assessment dated [DATE] revealed R7 had a Brief Interview for Mental Status (BIMS) score of 12, indicating R7 was moderately cognitively impaired.Review of R7's Resident/Family Education dated 4/18/2025 revealed resident educated on the importance of complying with oxygen orders when experiencing shortness of breath.Further review of R7's Summary of Skilled Services dated 4/18/2025 revealed Resident received up in wheelchair. Resident experiencing shortness of breath. Resident has current orders for oxygen via nasal canula at 2 liters per minute. Resident non-compliant, and received education on importance of remaining compliant with oxygen orders while experiencing SOB (shortness of breath), and is currently on O2 (oxygen) as ordered. Resident displays no s/s (signs/symptoms) of shock or distress. Received all medications PO (orally) as ordered with no adverse effects. Currently in room, call light in reach.Review of R7's Physician's orders revealed R7 did not have a physicians' order for oxygen.In an interview on 7/23/2025 at 3:01 pm, the Director of Nursing (DON) revealed R7 never had a physician's order for oxygen.In an interview on 7/23/2025 at 3:39 pm, the DON stated that R7 had congestive heart failure (CHF) so if he had SOB, R7 would have to be sent out to the hospital for evaluation. The DON reviewed the writer of the note and the staff that wrote the note was written up for false documentation. The staff was suspended on 4/25/2025 and subsequently demoted after she came back. She went from Unit Manager to medication cart nurse. She was terminated 5/19/2025.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations and staff interviews, the facility failed to ensure the vents directly over the food preparation areas were free from dirt and debris and failed to prevent flies from contaminati...

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Based on observations and staff interviews, the facility failed to ensure the vents directly over the food preparation areas were free from dirt and debris and failed to prevent flies from contaminating the prepared food. This failure has the potential to affect 194 residents that consume the food prepared in the kitchen.Findings include:During an observation on 7/22/2025 at 11:25 am, a fly was observed on a carton that was sitting on the food preparation station/area.Further observation of the kitchen on 7/22/2025 at 11:30 am revealed a mold-like substance in one of the drop-in ceiling tiles. The Dietary Manager (DM) stated the dampness and condensation were from the air conditioning.Observation on 7/22/2025 at 11:39 am, there were three dirty vents directly over the food preparation areas that had build-up of dirt and debris. During an observation on 7/22/2025 at 11:37 am, another fly was observed in the kitchen preparation area. This fly was on a box of potato pearls. At 11:42 am, an additional fly was observed flying over the dinner rolls. At 11:47 am, two flies were observed hovering over the cooked meatloaf, one next to the container of salt.During an interview on 7/22/2025 at 11:58 am, [NAME] AA said, It's the summertime and it's hard to keep the flies out, especially when the doors are open and closed. There was a fly zapper close to the back door. The fly zapper was unplugged. It was plugged back in and the fly catcher was now illuminated.Observation on 7/22/2025 at 11:59 am, the back door was propped open with a rock.Interview on 7/24/2025 at 9:11 am with the Maintenance Director (MD) revealed they had been working on patient safety and hadn't really been in the kitchen yet. The MD continued to say he was not sure who was supposed to be taking care of the vents. When asked what the vents looked like, he thought they looked like wear and tear rather than dirt and debris. Additionally, when asked about the substance on the tile, the MD stated it looked like mold, but it wasn't. It would have been tested to confirm mold.Interview on 7/29/2025 at 9:27 am with the Administrator, they provided a sheet named Monthly Kitchen Vent Cleaning Schedule. There was no date to indicate the day or year of the cleaning.
May 2025 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected multiple residents

Deficiency Text Not Available

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Deficiency Text Not Available
Oct 2024 16 deficiencies 3 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Comprehensive Care Plan (Tag F0656)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** D. Review of the EMR for R25 revealed he was admitted to the facility on [DATE] with diagnoses including dementia, cognitive com...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** D. Review of the EMR for R25 revealed he was admitted to the facility on [DATE] with diagnoses including dementia, cognitive communication deficit, lack of coordination, mood and psychotic disorders, hypertension (HTN), and anxiety. Review of the quarterly MDS dated [DATE] documented a BIMS score of five, indicating severe cognitive impairments. Section J revealed resident was not coded as a current tobacco user; however, the 3/24/2024 annual MDS revealed resident was coded as a current tobacco user. A review of the smoking assessment dated [DATE] revealed due to R25's behavior and score with smoking assessment, resident will need supervision with smoking and he requires someone to light/extinguish the cigarette. A review of R25's care plan initiated on 11/5/2021 revealed R25 is an unsafe smoker and will not smoke without supervision. Resident was found smoking in his room and was documented that he will only smoke in appropriate area under direct supervision. Further review documented removal of all smoking devices from resident room and store in locked container. Observation on 9/24/2024 at 10:06 am, R25 was outside in the dementia care smoking area smoking unsupervised. There were no staff members outside at this time. Interview on 10/7/2024 at 10:08 am, R25 stated he smokes two to three times a day and revealed that he keeps his own cigarettes and lighter in his room. During further interview, he stated nobody helps him with his cigarettes and lighter, and states that he can do it on his own. C. Review of the EMR for R19 revealed he was admitted to the facility on [DATE] with diagnoses including Alzheimer's disease, malignant neoplasm of lower gastrointestinal tract, diabetes, end stage renal disease (ESRD), hypertension, and depression. A review of the quarterly MDS dated [DATE] revealed a BIMS score of six which indicated that the resident had severe cognitive impairment. Section J on the 12/23/2023 annual MDS revealed resident was not coded as a current tobacco user. A review of the smoking assessment dated [DATE] revealed R19 requires supervision with retrieval of smoking supplies. A review of R19's care plan revised 10/6/2024 revealed resident is a smoker and requires supervision and will not have injury related to smoking. Interventions to care include smoking assessment per facility protocol, staff supervision during smoking, and staff to maintain/store all smoking materials. Observation and Interview on 10/7/2024 at 12:03 pm, R19 observed smoking outside in the front smoking area unsupervised. Resident was noted to be wearing a pair of pants with one visible burn hole on them. Interview with resident at this time confirmed that he had a burn hole in his pants. He stated that he keeps his cigarettes and lighter with him. E. Review of the EMR for R111 revealed he was admitted to the facility on [DATE] with diagnoses including dementia, cognitive communication deficit, major depressive disorder, and anxiety disorder. A review of the annual MDS dated [DATE] revealed a BIMS score of two, indicating the resident is severely cognitively impaired. Section J revealed resident was not coded as a current tobacco user. A review of the smoking assessment dated [DATE] revealed that residents safety awareness was good and no supervision required, which is conflicting with his current plan of care. A review of R111's care plan revised 7/9/2025 revealed resident is a smoker and he will not suffer injury from unsafe smoking practices and will not smoke without supervision. Interventions to care include resident requires supervision while smoking. Observation on 10/6/2024 at 3:58 pm, R111 on the memory care unit, pulled a cigarette out of his right pocket and a lighter out of his left pocket. He lit the cigarette and began smoking, inside the building. Surveyor informed Medical Records Clerk (MRC) MM that R111 had lit a cigarette and began to smoke it while inside the building, and she went down the hall and took the cigarette and lighter from him. F. Review of the EMR for R118 revealed he was admitted to the facility on [DATE] with diagnoses including acute kidney failure, metabolic encephalopathy, paraplegia, right/left hand contractures, hypertension and major depressive disorder. A review of the quarterly MDS assessment dated [DATE] revealed a BIMS was coded as 15, which indicated no cognitive impairment. Section J revealed resident was not coded as a current tobacco user. A review of the smoking assessment dated [DATE] revealed the question does resident use smoking/tobacco/nicotine products? Response was documented no-stop here. A review of R118's care plan revised on 3/29/2022 revealed he did not have a care plan to address resident's smoking preference. He did have a care plan addressing a focus that R118 chooses to leave the facility for social interactions with friends, including alcohol consumption and drugs. Interview on 10/7/2024 at 9:10 am, R118 stated he was an occasional smoker and he smokes once or twice every two to three months. Interview on 10/7/2024 at 2:20 pm, with MDS Regional Coordinator indicated that residents that use any type of tobacco/nicotine products are required to have a smoking assessment and a care plan addressing their smoking status. She confirmed R118's smoking assessment documented that he was not a smoker. Observation on 10/7/2024 at 2:49 pm, R118 was observed outside front of the facility smoking, without wearing a smoking apron. 2. Review of the EMR for R172 revealed he was admitted to the facility on [DATE] with diagnoses that included seizures, encephalopathy, post-traumatic stress disorder (PTSD), and major depressive disorder. Review of the quarterly MDS assessment dated [DATE] revealed a BIMS score of 00, which indicates the residents cognitive status cannot be determined. No moods or behaviors exhibited. Resident has medically complex conditions, including PTSD. A review of R172's care plan initiated on 10/2/2024 revealed focus areas documenting resident receives antidepressant medication and has impaired cognitive function/dementia or impaired thought processes related to impaired decision making and long and short-term memory loss. Further review of the care plan did not address a focus area or interventions addressing residents diagnosis of PTSD. Interview on 10/5/2024 at 4:10 pm, the Regional Director of Clinical Reimbursement (RDCR) revealed that information for the completion of the MDS is gathered from resident hospital records, EMR, staff, resident, and family interviews. The RDCR stated that the interdisciplinary team (IDT) team is responsible for the developing resident comprehensive person-centered care plans. During further interview, she stated the MDS is updated quarterly, annually, or for a significant change in condition. The RDCR confirmed that R172 did not have a care plan addressing how to care for a resident with PTSD. Review of the psychotherapist notes for resident R172 revealed that resident had periods of agitation during visits and experienced episodes of depression and being withdrawn. The facility implemented the following actions to remove the Immediate Jeopardy: 1. The facility failed to develop a comprehensive person-centered care plan for residents R25, R145, R111, R19, R71, R118, R266 and R365. On 10/9/2024 the Regional Nurse Consultant and Director of Nursing reviewed and revised each of their smoking care plans to ensure that they are person centered and comprehensive. 2. The Regional Director of Operations on 10/9/2024 in-serviced the Director of Nursing, Assistant Director of Nursing, Minimum Data Set nurses and Regional Nurse Consultant on the smoking policy, ensuring that smoking care plans are followed and completed timely, and importance of accurate smoking assessments. The Administrator will be in-serviced prior to returning to work by the Regional Director of Operations. 3. Regional Director of Operations on 10/9/2024 in-serviced the MDS nurses on reviewing for complete and accurate comprehensive person-centered smoking care plans for all residents who smoke. 4. On 10/9/2024 the Director of Nursing, Assistant Director of Nursing, Staff Development Coordinator, Regional operations, and/or Regional Nurse began in-servicing all staff on the smoking policy, all residents on Dementia Unit will be required to wear smoking aprons, smoking times, and on the smoking monitors will be present at all smoke breaks (Registered Nurse 10 of 10, Licensed Practical Nurse 33 of 34, Certified Nurse assistant 62 of 67, Certified Medication Aides 7 of 8, Respiratory Therapist 1 of 2, Dietary 14 of 25, Therapy 8 of 13, Administrative 18 of 1 8, Maintenance 4 of 4, Housekeeping 30 of 37, Activities 3 of 4 staff). The current percentage of staff educated is 86% at this time. In addition, clinical staff are being in serviced on importance of following smoking care plans and completing timely and accurate smoking assessments. 5. Currently 10 of 10 Registered Nurses, 33 of 34 Licensed Practical Nurses, 62 of 67 Certified Nurse assistants, and 7 of 8 Certified Medication Aides have been in serviced on importance of following care plans. There is currently 94% in serviced completion. 6. On 10/9/2024 the Director of Nursing, Assistant Director of Nursing, Staff Development Coordinator, Regional operations, and/or Regional Nurse began in-servicing all staff on the smoking monitors will be present at all smoke breaks. 7. All new licensed staff will be in-serviced on these items above during the orientation process by the Assistant Director of Nursing and/or Director of Clinical Education. 8. We have no agency staff currently. 9. AD Hoc Quality Assurance Performance Improvement (QAPI) meeting was completed on 10/10/2024 for policy review and root cause analysis was determined staffing education was needed. Attendance to the meeting was Regional Director of Operations, Director of Nursing, Regional Nurse, [NAME] President of Quality, business office manager, dietary manager, dietary assistant manager, medical supply clerk, transportation coordinator, Director of Rehab, Social Worker, and Unit Managers. The Medical Director was notified by phone. 10. Corrective actions will be completed by 10/10/2024. Alleged date of IJ removal: l0/11/2024 The State Survey Agency (SSA) validated the facility's written IJ Removal Plan as follows: 1. Care Plan and Smoking Assessment Review : R25 - Unsafe smoker, Care plan revised on 10/9/2024, Smoking assessment was completed on 10/9/2024- requires supervision. R145 - is a safe smoker however was observed lighting cigarettes for other residents. R145 is a safe smoker 10/9/2024- R111- is an unsafe smoker. 10/9/2024-requires supervision and an apron. R19 - is an unsafe smoker 10/11/2024- needs supervision and an apron. R71- is an unsafe smoker. Resident solicits to residents, staff, and/or visitors when cigarettes are not available. Resident has a history of being non-compliant with smoking policy - 10/9/2024-requires supervision and an apron. R118 - is unsafe smoker, 10/9/2024 - requires apron, cigarette holder, someone to light and extinguish and supervision. R266- Resident is a safe smoker. 10/9/2024- no supervision, R365- is a safe smoker; however, sometimes non-compliant with the smoking policy. History of lighting other resident's cigarettes 10/9/2024-independent smoker. 2. In an interview on 10/11/2024 at 4:09 pm, with Regional Director of Operations (RDO) revealed in-service education was conducted by her and Training and Development Coordinator, Licensed Practical Nurse (LPN) Unit Manager (UM) GGGG. She stated her in-service included ensuring the residents have their smoking aprons, smoking times, and direct supervision over all smokers safe and unsafe. In an interview on 10/11/2024 at 4:29 pm, with Regional Nurse Consultant (RNC) revealed her most recent in-service education was on 10/9/2024 by the RDO and LPN UM GGGG. She stated the in-service education she received was relating to the smoking policy, abiding by smoking times and ensuring all smokers are care planned. She stated she learned once a person who wants to smoke is identified a smoking assessment is completed. In an interview on 10/11/2024 at 4:49 pm, the Director of Nursing (DON) revealed she received in-service from her Regional Director of Operations on 10/9/2024. She stated she was educated on the new smoking times, smoking policy and creating safe smoking habits for residents. She stated she was taught smoking assessments must be done quarterly and as needed (PRN) and all care plans must be updated to ensure they are in alignment with the assessment. She revealed she was taught to ensure unsafe smokers will not have their equipment on them, instead they will be locked in a lock box. In an interview on 10/11/2024 at 5:14 pm, the Assistant Director of Nursing (DON) revealed she received in-service education on 10/9/2024 and 10/11/2024 relating to all the smokers in the building. She stated she learned the smokers cannot smoke anytime they like and that they are not allowed to hold their own smoking material. She stated her in-service education consisted of smoker's policy, timely assessments and care plans. She stated each resident must be supervised every 2 hours, and a smoking list kept at each nursing section. 3. Interview on 10/11/2024 at 4:49 pm, the Minimum Data Set nurse JJJJJ revealed she received in-service education on 10/9/2024 and 10/11/2024 from the Regional Director of Operations. She stated the RDO covered topics such as updating care plans, the smoking policy and smoking assessments for all residents that smoke. 4. Interview on 10/11/2024 with LPN KKKK at 4:20 pm, stated she received in-service on smoking last week and this week. She signed the in-service sign in sheet. The training pertained to the residents, fire extinguisher, aprons, and smoking hours. In addition to care plan for safe smokers and unsafe smokers. She continued to state the Unit Manager KKKK gave the staff the updated list of smokers with safe and unsafe identified residents. The smoker list is posted in the CNA book and the Nurse book behind the nurse's station. Interview on 10/11/2024 at 4:37 pm, the Scheduling Manager revealed she received smoking in-service training. She stated everyone on Magnolia Hall is consider unsafe. She continued to state apron should be on, they are not to have cigarettes or lighters on person. Smoking box is kept at the nursing station. Further, the nursing keeps the list of the smokers, also list in the smoke box upstairs. The fire blankets are kept in the boxes in both locations up and down stairs. Additionally, the smoking assessment must be done by the nurses, clinical manager or MDS personnel. Once the assessment is completed it is put in the care plan. Interview on 10/11/2024 at 4:29 pm, with Certified Nursing Assistant (CNA) MMMM, stated she received smoking in-service recently. The in-service training pertained to the safety of the residents, the nurses conducting the smoking assessments. She continued to state the nurses are the monitors and the CNA are making sure they keep their smoking aprons on and providing supervision. 5. Review of the in-service training for the removal plan determined all numbers are accurate. 6. Interview on 10/11/2024 at 4:20 pm, with LPN KKKK stated she received in-service on smoking last week and this week. She signed the in-service sign in sheet. The training pertained to the residents, fire extinguisher, aprons, and smoking hours. In addition to care plan for safe smokers and unsafe smokers. She continued to state the Unit Manager gave the staff the updated list of smokers with safe and unsafe identified residents. The smoker list is posted in the CNA book and the Nurse book behind the nurse's station. Interview on 10/11/2024 at 4:25 pm, with CNA NNNN stated she did receive in-service pertaining to smoking. In-service referred to the up-to-date policy, safe smokers, and unsafe smokers. She stated the safe smoker do not have to have an apron on versus the unsafe smokers don't have to have an apron. Nurses are the ones who do the smoking assessment. The updated list is found at the nurse station. Unit upstairs smokes every two hours and downstairs on Magnolia start at 10:00 am - 6:00 pm. Interview on 10/11/2024 at 4:29 pm, with CNA MMMM stated she received smoking in-service recently. The in-service training pertained to the safety of the residents, the nurses conducting the smoking assessments. She continued to stated nurses are the monitors and the CNA are making sure they keep their smoking aprons on and providing supervision. Interview on 10/11/2024 at 4:32 pm, with LPN OOOO revealed she has received the in-service training for smoking. She stated the training pertained to safe and unsafe smoker, the smoking aprons, light the cigarettes and monito them. If the resident is deemed safe still monitor. She continued to state nurses can do the assessment for smoking. All Magnolia residents are monitored at all times during smoking times. In addition, to keep the cigarettes locked in the smoke box which is located in the Activities office. If any new staff, the staff can show them the list that is posted at the nurse's station. 7. Interview with Regional Director of Operations and Regional Nurse Consultant on 10/11/2024 at 3:35 pm, both stated new onboarding employees will review the smoking policy as part of their orientation process. During this onboarding process the smoking components are: There is a new Smoking Schedule, and all staff should direct residents to the times. Smoking Assessment will be conducted as soon as the resident is identified as a smoker with care plan. All unsafe smokers should have a care plan, assessment, supervised residents will have on a smoking apron at all times. All residents on Magnolia are required to wear a smoking apron. Smoking Monitors should be present at all schedule smoking break times. Importance of following smoking care plans and accurately completing smoking assessment in a timely manner. Ensure smoking aprons are on correctly, residents are not allowed to light other resident cigarettes. Residents not on the smoking list are not allowed to smoke until the Charge Nurse, Administrator, or Director of Nursing have been notified and Smoking Assessment is completed. 8. We have no agency staff currently. 9. Record Review of the AD HOC QAPI Meeting confirmed the root cause was determined and that education to staff and residents on the smoking policy and expectations was needed, and a set smoking schedule established. Record Review revealed the removal plan binder with printed sheets in large bold print of the smoking schedule for the designated smoking area in courtyard and downstairs courtyard outside of Magnolia. Smoking schedule starts at 6:00 am - 6:30 am and repeating availability every 2 hours for 24 hours a day for a total of twelve (12) smoke breaks. The Downstairs Courtyard outside of Dementia Unit smoking schedule is 10:00 am - 10:30 am, 12:00 pm - 12:30 pm, 2:00 pm - 2:30 pm, 4:00 pm - 4:30 pm, and final break for the night at 6:00 pm - 6:30 pm for a total of five (5) smoking breaks. Interview on 10/11/2024 at 3:58 pm, with Regional Director of Operations assisted in verifying and identifying the staff that was present at the AD HOC QAPI Meeting: - Regional Nurse Consultant was present - Vice President of Quality was present - Business Office Manager was present - Dietary Manager was present - Dietary Assistant Manager was present - Medical Supply Clerk was present - Transportation Coordinator was present - Director of Rehabilitation was present - Social Worker was present - Unit Managers IIII, GGGG, CC, ZZ were present - Medical Director was present Record review of the AD HOC QAPI Meeting Log revealed Medical Director was notified over the phone. Phone Interview on 10/11/2024 at 4:11 pm, with Medical Director confirmed he attended the AD HOC QAPI meeting over the phone. Record review of the AD HOC QAPI Meeting Log for F835 confirmed all stated staff was present at the AD HOC QAPI Meeting. No other concerns identified. Based on observations, record review, resident and staff interviews, and review of the policy titled Comprehensive Care Plans, the facility failed to develop and/or implement the person-centered care plan for six residents (R) (R71, R266, R19, R25, R111, R118) reviewed for smoking. In addition, the facility failed to develop a care plan for one resident (R172) related to Post Traumatic Stress Disorder (PTSD). The facility's failures created potential risks for the safety and well-being of the residents. The sample size was 102 residents. On 10/9/2024, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation had caused, or had the likelihood to cause, serious injury, harm, impairment or death to residents. The facility's Corporate Regional Director of Operations, Corporate Regional Nurse Consultant (RNC), and Director of Nursing (DON) was informed of an Immediate Jeopardy (IJ) on 10/9/2024 at 3:11 pm. The noncompliance related to the Immediate Jeopardy was identified to have existed on 9/22/2024. Upon survey entrance to the facility, residents were observed sitting out front of the facility, smoking unsupervised. Throughout the duration of the survey, the facility failed to monitor the smoking practices by not maintaining accurate smoking assessments, allowing residents to keep smoking materials in their possession, not supervising residents while smoking, and allowing a resident in the dementia care unit to smoke inside the facility. A Credible Allegation of Compliance was received on 10/11/2024. Based on observations, record review, resident and staff interviews, and review of facility policies as outlined in the Credible Allegation of Compliance, it was validated that the corrective plans and the immediacy of the deficient practice was removed as of 10/11/2024. The facility remains out of compliance while the facility continues management level oversight as well as continues to develop and implement a Plan of Correction. (POC). This oversight process includes the analysis of facility staff's conformance with the facility's policies and procedures regarding facility smoking practices, to include smoking assessments, and following care plans related to smoking. Resident records were reviewed to ensure that resident care and treatment was current and accurate. Findings include: 1. A review of the facility policy titled Comprehensive Care Plans reviewed 10/1/2024 indicated the Policy Statement: Facility will develop and implement a comprehensive-person centered care plan for each resident. Consistent with resident rights, that includes measurable objectives and timeframes to meet a residents medical, nursing, mental and psychosocial needs. Person-centered care means to focus on the resident as the focus of control and support the resident in making their own choices and having control over their daily lives. Policy Explanation and Compliance Guidelines: Number 2. The comprehensive care plan will be developed within 7 days after the completion of the comprehensive MDS assessment. All Care Assessment Areas (CAAs) triggered by the MDS will be considered in developing the plan of care. Other factors identified by the interdisciplinary team, or in accordance with the resident's preferences, will also be addressed in the plan of care. The facility's rationale for deciding whether to proceed with care planning will be evidenced in the clinical record. Number 3. The comprehensive care plan will describe, at a minimum, the following: a. The services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. b. Any services that would otherwise be furnished, but are not provided due to the resident's exercise of his or her right to refuse treatment. d. The resident's goals for admission, desired outcomes, and preferences for future discharge. e. Discharge plans, as appropriate. f. Resident specific interventions that reflect the resident's needs and preferences and align with the resident's cultural identity, as indicated. If the resident is non-English speaking, the facility will identify how communication will occur with the resident. The care plan will identify the language spoken and tools used to communicate. g. Individualized interventions for trauma survivors that recognizes the interrelation between trauma and symptoms of trauma, as indicated. Trigger-specific interventions will be used to identify ways to decrease the resident's exposure to triggers which re-traumatize the resident, as well as identify ways to mitigate or decrease the effect of the trigger on the resident. Number 6. The comprehensive care plan will include measurable objectives and timeframes to meet the resident's needs as identified in the resident's comprehensive assessment. The objectives will be utilized to monitor the resident's progress. Alternative interventions will be documented, as needed. A. Review of the electronic medical record (EMR) for R71 revealed an admission date of 3/22/2016 with diagnosis that include conversion disorder with seizures or convulsions, traumatic brain injury (TBI), muscle weakness, unspecified intellectual disabilities, dysphagia, lack of coordination, other specified forms of tremor, and lattice degeneration of retina. A review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) was coded as 12, which indicated moderate cognitive impairment. Section J on the 3/26/2024 annual MDS revealed resident was coded as a current tobacco user. A review of the smoking assessments dated 3/22/2024, 3/28/2024, 7/4/2024, and 10/5/2024 for R71 documented that resident should only smoke during morning, afternoon, and evening smoke breaks, should wear an apron, requires supervision- including retrieval of supplies, and needs someone to light/extinguish cigarette. Review of R71's smoking assessments revealed yes to the question, does resident smoke? A review of R71's care plan initiated 6/11/2021 and revised 10/5/2024 revealed that resident was an unsafe smoker, she is non-compliant with smoking policy - resident was observed smoking in her bathroom (10/10/2017), she solicits smoking materials from other residents, staff, and visitors (2/17/2016), she refused to wear smoking apron (3/7/2024). Interventions to care include educate and provide safety awareness for smoking, instruct resident about the facility policy on smoking: locations, times, safety concerns, resident requires a smoking apron, and notify charge nurse immediately if it is suspected resident has violated facility smoking policy. Observation on 10/4/2024 at 12:09 pm, R71 was outside smoking and not wearing a smoking apron. She is observed to have burn holes in her shirt as she is seen wiping the ashes off of her clothes. B. Review of the EMR for R266 revealed he was admitted to the facility on [DATE] with diagnoses including pneumonia, protein calorie malnutrition, sacral pressure ulcer, deep vein thrombosis, and sepsis due to escherichia coli (e-coli). A review of the admission MDS dated [DATE] revealed a BIMS was coded as 14, which indicated no cognitive impairment. Section J revealed resident was not coded as a current tobacco user. A review of the smoking assessments dated 10/6/2024 revealed the question does resident use smoking/tobacco/nicotine products? Response was documented no-stop here. A review of R266's care plan revised on 9/20/2024 revealed resident did not have a care plan for smoking. He has a behavior care plan which documented R266 was observed smoking in his room on 9/19/2024, without an intervention to address his smoking. Observation on 10/10/2024 at 2:18 pm, R266 was outside smoking in his wheelchair. There were no staff members supervising the resident during the smoke break.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** E. Review of the clinical record revealed R25 was admitted to the facility on [DATE]with diagnoses including dementia, cognitive...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** E. Review of the clinical record revealed R25 was admitted to the facility on [DATE]with diagnoses including dementia, cognitive communication deficit, lack of coordination, atherosclerotic heart disease, mood and psychotic disorders, and generalized muscle weakness. Review of the quarterly MDS dated [DATE] documented a BIMS score of five, indicating severe cognitive impairments. Section J on the 3/24/2024 annual MDS revealed resident was coded as a current tobacco user. Review of facilities Smoking List dated 9/23-with no year indicated, revealed R25's name was on the list of residents identified as a tobacco user. Review of R25's documentation related to the smoking assessments revealed that the most recent assessment was completed on 9/12/2024. The smoking assessment revealed he prefers to smoke morning, afternoon, and evening. Further review revealed due to resident's behavior and score with smoking assessment, resident will need supervision with smoking and he requires someone to light/extinguish the cigarette. Record review of R25's care plan initiated on 11/5/2021 revealed R25 is an unsafe smoker and will not suffer injury from unsafe smoking practices and will not smoke without supervision. Resident was found smoking in his room and was documented that he will only smoke in appropriate area under direct supervision. Interventions to care include provide direct supervision while smoking, staff to light/extinguish cigarette and supervision including retrieval of cigarettes and lighter, educate resident about smoking risks and hazards, instruct on facility policy on smoking including locations, times, and safety concerns, remove all smoking devices from resident room and store in locked container, and notify Charge Nurse if it is suspected resident has violated facility smoking policy. Observation on 9/24/2024 at 10:06 am, R25 was outside in the dementia care smoking area smoking unsupervised. There were no staff members outside at this time. Observation on 10/7/2024 at 10:04 am, Activity Assistant (AA) WWW was supervising the smoke break with no safety smoking tools outside with the residents. Interview on 10/7/2024 at 10:08 am, R25 stated he typically smokes two to three times a day and revealed that he keeps his own cigarettes and lighter in his room. During further interview, he stated nobody helps him with his cigarettes and lighter, and states that he can do it on his own. the facility failed to ensure that the environment and facility were free from potential accident hazards for residents and staff. Specifically: 1. Immediate Jeopardy was identified for facility's failure to enforce the smoking policy and Banned Item List for eight of 44 sampled residents reviewed for smoking (R) (R71, R266, R145, R365, R25, R111, R118, R19); 2. Failed to ensure three residents (R83, R60, and R91) were not allowed to keep hazardous materials in their rooms; 3. Failed to maintain safe and comfortable water temperatures below 120 degrees Fahrenheit in 18 rooms on five of five units (E111, E112, E108, E107, E102, E101, W134, W129, W124, G217, G224, G229, D215, D206, D203, M109, M101, M118); and 4. Failed to properly secure a portable oxygen cylinder in one resident room (W132). The facility's failures created potential risks for the safety and well-being of the residents, staff, and any visitors in the building. On 10/9/2024, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation had caused, or had the likelihood to cause, serious injury, harm, impairment or death to residents. The facility's Corporate Regional Director of Operations, Corporate Regional Nurse Consultant (RNC), and Director of Nursing (DON) was informed of an Immediate Jeopardy (IJ) on 10/9/2024 at 3:11 pm. The noncompliance related to the Immediate Jeopardy was identified to have existed on 9/22/2024. Upon survey entrance to the facility, residents were observed sitting out front of the facility, smoking unsupervised. Throughout the duration of the survey, the facility failed to monitor the smoking practices by not maintaining accurate smoking assessments, allowing residents to keep smoking materials in their possession, not supervising residents while smoking, and allowing a resident in the dementia care unit to smoke inside the facility. A Credible Allegation of Compliance was received on 10/11/2024. Based on observations, record review, resident and staff interviews, and review of facility policies as outlined in the Credible Allegation of Compliance, it was validated that the corrective plans and the immediacy of the deficient practice was removed as of 10/11/2024. The facility remains out of compliance while the facility continues management level oversight as well as continues to develop and implement a Plan of Correction. (POC). This oversight process includes the analysis of facility staff's conformance with the facility's policies and procedures regarding facility smoking practices, to include smoking assessments, and following care plans related to smoking. Resident records were reviewed to ensure that resident care and treatment was current and accurate. Findings include: 1. A review of the facility policy titled Smoking Policy - Residents revised August 2022 revealed Policy Statement: This facility has established and maintains safe resident smoking practices. Policy Interpretation and Implementation: Number 1. Prior to, and upon admission, residents are informed of the facility smoking policy, including designated smoking areas, and the extent to which the facility can accommodate their smoking or non-smoking preferences. Number 2. Smoking is only permitted in designated resident smoking areas, which are located outside of the building. Smoking is not allowed inside the facility under any circumstances. Number 6. Resident smoking status is evaluated upon admission. If a smoker, the evaluation includes a. current level of tobacco consumption; b. method of tobacco consumption (traditional cigarettes; electronic cigarettes; pipe, etc.); c. desire to quit smoking; d. ability to smoke safely with or without supervision (per completed Safe Smoking Evaluation). Number 8. A resident's ability to smoke safely is re-evaluated quarterly, upon a significant change (physical or cognitive) and as determined by staff. Number 9. Any smoking-related privileges, restrictions, and concerns (need for close monitoring) are noted on the care plan, and all personnel caring for the resident shall be alerted to these issues. Number 11. Any resident with smoking privileges requiring monitoring shall have the direct supervision of a staff member, family member, visitor or volunteer worker at all times while smoking. Number 12. Residents who have independent smoking privileges are permitted to keep cigarettes, electronic-cigarettes, pipes, tobacco, and other smoking items in their possession. Only disposable safety lighters are permitted. Number 13. Residents are not permitted to give smoking items to other residents. Number 14. Residents without independent smoking privileges may not have or keep any smoking items, including cigarettes, tobacco, etc., except under direct supervision. A review of the facility policy titled Resident Smoking Policy revised 3/21/2024 revealed Policy: It is the policy of this facility to provide a safe and healthy environment for residents, visitors, and employees, as related to smoking. Policy Explanation and Compliance Guidelines: Number 5. Residents who smoke will be assessed using the Resident Safe Smoking Assessment to determine whether or not supervision is required for smoking, or if resident is safe to smoke at all. Number 7. Any resident who is deemed safe to smoke, with or without supervision, will be allowed to smoke in designated smoking areas, at designated times, and in accordance with his/her care plan. Number 9. All safe smoking measures will be documented on each residents care plan Supervision will be provided as indicated on each residents care plan. Number 11. If a resident or family does not abide by the smoking policy or care plan (e.g. smoking materials are provided directly to the resident, smoking in non-smoking areas, does not wear protective gear), the plan of care may be revised to include additional safety measures. Number 12. Smoking materials of residents requiring supervision with smoking will be maintained by nursing staff. A review of the undated facility document titled Banned Item List revealed the following items: Cigarettes and cigarette lighters, smokeless tobacco, and vapes. Observation on 9/22/2204 at 1:15 pm, upon survey entrance revealed approximately 12 residents crowded in the front of the building smoking. No staff members were present in the area and no residents had on aprons. Observation on 9/24/2024 at 10:06 am to 10:17 am, revealed there were five residents smoking unsupervised outside the dementia care/behavior unit smoking area. There was no evidence of facility staff members outside monitoring the residents smoking during this time frame. A. Review of the clinical record revealed R71 was admitted to the facility on [DATE] with diagnoses including seizure disorder, traumatic brain injury (TBI), schizoaffective disorder, depression and age-related bilateral cataracts. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) was coded as 12, which indicated moderate cognitive impairment. Section J on the 3/26/2024 annual MDS revealed resident was coded as a current tobacco user. Review of facilities Smoking List dated 9/23-with no year indicated, revealed R71's name was on the list of residents identified as a tobacco user. Review of the facilities Smoking List dated 9/23-with no year indicated, revealed R71's name was on the list of residents identified as a tobacco user. Review of R71's documentation related to the smoking assessments revealed that the most recent assessment was completed on 10/5/2024. The smoking assessment revealed she prefers to smoke morning, afternoon, and evening. Further review revealed she requires an apron, someone to light/extinguish the cigarette, and supervision. Review of R71's care plan initiated 6/11/2021 and revised 10/5/2024 revealed that she was an unsafe smoker, she is non-compliant with smoking policy - resident was observed smoking in her bathroom, she solicits smoking materials from other residents, staff, and visitors. Interventions to care include educate and provide safety awareness for smoking, instruct resident about the facility policy on smoking: locations, times, safety concerns, resident requires a smoking apron. Observation on 10/4/2024 at 11:09 am, R71 was observed during smoke break to be wearing a smoke apron, but she does not have the apron on correctly. The apron is hanging around her neck off the shoulders and between her legs. She smokes with the assistance of both hands using one hand to hold the cigarette and the other hand to move her hand up and down from her mouth. Further observation revealed there are visible burn holes (approximately two centimeters) in her green shirt from the cigarettes. Observation on 10/4/2024 at 12:09 pm, R71 is back outside smoking and does not have on a smoking apron on this time. She is observed to have burn holes in her shirt as she is seen wiping the ashes off of her clothes. B. Review of the clinical record revealed R266 was admitted to the facility on [DATE] with diagnoses including pneumonia, protein calorie malnutrition, sacral pressure ulcer, deep vein thrombosis, and sepsis due to escherichia coli. Review of the admission MDS dated [DATE] revealed a BIMS was coded as 14, which indicated no cognitive impairment. Section J revealed resident was not coded as a current tobacco user. Review of facilities Smoking List dated 9/23-with no year indicated, revealed R266's name was not on the list of residents identified as a tobacco user. Review of R266's documentation related to the smoking assessments revealed that the most recent assessment was completed on 10/6/2024. The smoking assessment revealed the resident does not use smoking/tobacco/nicotine products. Review of R266's care plan revised 9/21/2024 revealed no evidence addressing residents desire to keep a cigar in his possession to dry puff (a puff taken before lighting a cigar to taste the cigar's flavors). Observation on 10/7/2024 at 11:00 am, revealed resident with an un-lit cigar in his mouth. Interview with resident at this time stated he does not smoke it; he just dryly puffs on it because he is trying to quit smoking. C. Review of the clinical record revealed R145 was admitted to the facility on [DATE] with diagnoses including depression. Review of the annual MDS assessment dated [DATE] revealed a BIMS was coded as 13, which indicated no cognitive impairment. Section J revealed resident was coded as a current tobacco user. Review of facilities Smoking List dated 9/23-with no year indicated, revealed R145's name was on the list of residents identified as a tobacco user. Review of R145's documentation related to the smoking assessments revealed that the most recent assessment was completed on 7/12/2024. The smoking assessment revealed the resident was assessed as an independent smoker at any time morning, afternoon and evening. Review of R145's care plan revised 7/21/2024 documented that resident was a safe smoker and will not have any injury related to smoking. Interventions to care include smoking assessment per facility protocol. Further review revealed resident would adhere to all smoking policies. Observation on 10/4/2024 at 11:09 am, revealed R145 outside in smoking area, retrieved a lighter from his pants pocket and lit the cigarette for another resident. He then walked towards a bush, took a pack of cigarettes out of his pants pocket, removed a cigarette from the pack, lit it, and walked to his rollator sat down and began smoking. R145 has another new pack of cigarettes in his shirt pocket and gives one cigarette from the pack to another resident. D. Review of the clinical record revealed R365 was admitted to the facility on [DATE] with diagnoses including rheumatoid arthritis with joint contractures, depression, and gastroesophageal reflux disease (GERD). There is no MDS data available for this resident. Review of facilities Smoking List dated 9/23-with no year indicated, revealed R365's name was on the list of residents identified as a tobacco user. Review of R365's documentation related to the smoking assessments revealed that the most recent assessment was completed on 9/18/2024. The smoking assessment revealed she prefers to smoke morning, afternoon, and evening. Further review documented her ability to hold and handle smoking/tobacco/nicotine products was poor with weakness and contractures. Review of R365's care plan initiated 6/20/2024 revealed that she was a smoker and that she will not suffer injury from unsafe smoking practices. Interventions to care include instruct resident about smoking risks and hazards and facility policy, including locations, times, and safety concerns. Observation on 9/25/2024 at 11:09 am, revealed R365 goes out to the smoking area to smoke. She has her cigarette in her hand and pulls her lighter from the seat of her rollator. Observation on 9/25/2024 at 3:30 pm, revealed R365 smoking outside under the small, covered portion in front of the building with no staff in sight. The resident had her cigarettes and a lighter in her possession. She was observed to be lighting other residents cigarettes. Interview on 10/5/2024 at 11:33 am, Activity Assistant (AA) LL, revealed that each smoking area has a smoke box that has the residents' smoking materials. Activity Assistant LL stated some residents are allowed to keep their own cigarettes with them, but they are not allowed to keep any lighters. When asked how she identifies which residents are allowed to keep their cigarettes, she revealed the Director of Nursing (DON) does an assessment to determine if they are safe or not safe. She stated if they are assessed to be safe smokers, then they can keep their own cigarettes. During further interview, she stated if there was an issue with the residents during smoking breaks, she would report the concern to the DON or the Social Services Director. She stated if the staff see the residents with lighters, they will ask the resident for the lighters. C. Review of the clinical record revealed R60 was admitted to the facility on [DATE] with diagnoses including schizophrenia, major depressive disorder, anxiety disorder, bipolar disorder, macular degeneration, and age-related cataract. Review of the quarterly MDS dated [DATE] documented a BIMS score of 15, indicating no cognitive impairment. No moods or behaviors exhibited. Further review of the MDS documented resident had a decline in behavior symptoms with delusions. Review of R60's current care plan revised 9/24/2024 revealed no evidence that resident had a care plan to keep Isopropyl (rubbing) alcohol at bedside. Observation on 9/24/2024 at 10:23 am, revealed in R60's room revealed one bottle of 70% Isopropyl (rubbing) alcohol was found sitting on resident bed side table. Interview on 10/2/2024 at 10:44 am, LPN XX stated she was not aware that R60 had a bottle of rubbing alcohol, and stated she was not supposed to have it in her room. LPN XX stated staff are supposed to check residents' rooms every shift, and if they find anything they are not supposed to have, they should be removing it from the room. During further interview, she stated they are to keep the residents safe by removing hazardous materials from their rooms. Interview on 10/2/2024 at 11:00 am, Regional Nurse Consultant (RNC) revealed R60 is allowed to have rubbing alcohol on her bedside table. RNC stated the facility educates the residents, and that R60 is supposed to be care planned for having rubbing alcohol on her bed side table. RNC further stated the resident is educated and they do frequent monitoring. There is no evidence that resident had a care plan to keep rubbing alcohol at her bedside. Interview on 10/2/2024 at 11:03 am, the Director of Nursing (DON) stated that R60 is not allowed to have rubbing alcohol on the bedside table. DON stated that R60 checks herself out of the facility and it was a possibility that she bought it somewhere outside of the facility. RNC then re-iterated to the DON that residents are allowed to have whatever they want if they are care planned, educated and monitored. The DON then proceeded to agree with the RNC that residents are allowed to have anything they want. Interview on 10/3/2024 at 2:23 pm with the Director of Operations (DO) confirmed that any hazardous items should be locked and stored away. 3. Review of the policy titled Safe Water Temperatures revised on 3/1/2024, indicated it is the policy of this facility to maintain appropriate water temperatures in resident care areas. Policy Explanation and Compliance Guidelines: Number 1. Direct care staff will monitor residents during prolonged exposure to warm or hot water for any signs or symptoms of burns and will respond appropriately. Number 4. Staff will report abnormal findings, such as complaints of water too cold or hot, burns or redness, or any problems with water temperature (ex. water is painful to touch or causes redness) to the supervisor and/or maintenance staff. Number 5. Water temperatures will be set to a temperature of no more than 110 ° F, or the state's allowable maximum water temperature. Number 6. Maintenance staff will check water heater temperature controls and the temperatures of tap water in all hot water circuits weekly and as needed. Number 7. Documentation of testing will be maintained and kept in the maintenance office. Observation on 9/22/2024 at 1:32 pm, in East Hall room [ROOM NUMBER] revealed the water from the sink felt hot to touch, with visible steam as water was running. Maintenance Technician (MT) RR confirmed the water from the sink was hot to touch. He tested water temperature with facility thermometer at this time and measured to be at 124 degrees Fahrenheit (°F). Maintenance Technician (MT) QQ and MT RR stated a facility wide water temperature check would be conducted. Observation on 9/22/2024 from 3:34 pm to 4:31 pm, environmental rounds with MT RR, using facilities thermometer revealed water temperatures between 110 -123 degrees °F in the following rooms: East Hall room [ROOM NUMBER] - 9/22/2024 at 3:34 pm water temperature was 122 °F. East Hall room [ROOM NUMBER] - 9/22/2024 at 3:36 pm water temperature was 121 °F. East Hall room [ROOM NUMBER] - 9/22/2024 at 3:41 pm water temperature was 116 °F. East Hall room [ROOM NUMBER] - 9/22/2024 at 3:44 pm water temperature was 117 °F. East Hall room [ROOM NUMBER] - 9/22/2024 at 3:47 pm water temperature was 120 °F. East wing room [ROOM NUMBER] - 9/22/2024 at 3:49 pm water temperature was 118 °F. West Hall room [ROOM NUMBER] - 9/22/2024 at 3:53 pm water temperature was 114 °F. West Hall room [ROOM NUMBER] - 9/22/2024 at 3:55 pm water temperature was 114 °F. West Hall room [ROOM NUMBER] - 9/22/2024 at 3:58 pm water temperature was 117 °F. Georgia Hall room [ROOM NUMBER] - 9/22/2024 at 4:06 pm water temperature was121 °F. Georgia Hall room [ROOM NUMBER] - 9/22/2024 at 4:08 pm water temperature was 123 °F Dogwood Hall room [ROOM NUMBER] - 9/22/2024 at 4:15 pm water temperature was 115°F. Dogwood Hall room [ROOM NUMBER] - 9/22/2024 at 4:18 pm water temperature was 113 °F. Magnolia Hall room [ROOM NUMBER] - 9/22/2024 at 4:31 pm water temperature was 116°F. Interview on 9/22/2024 at 2:31 pm, MT QQ revealed he tests the water temperatures for the facility twice a month, and that the water temperature logs are in the computer. MT QQ stated the rooms that are closer to the boiler room (hot water heater) are normally hotter and as you travel down the hall away from the boiler (hot water heater) the water temperature decreases. Interview on 9/22/2024 at 2:32 pm, MT RR stated he heard from someone that the water temperatures should be between 110 °F and 140 °F. A request for the water temperature logs was made. Review of the facility's Water Temperature Logs dated May 2024, June 2024, July 2024, and August 2024 revealed the following water temperatures over 110° F : *Week 5/20/2024: six rooms (G222, E117, E110, W138, W130, W115) were between 112 -131° F. The temperatures were checked by MT QQ and there was no corrective action documented. *Week 5/28/2024: two rooms (E111 and E116) were between 115 -116° F. The temperatures were checked by MT QQ and there was no corrective action documented. *Week 6/3/2024: five rooms (D209, G219, E113 W138, M115) were between 112 -115° F. The temperatures were checked by MT QQ and there was no corrective action documented. *Week 6/10/2024: seven rooms (G209, G220, E113, E103, W143, W134, M119) were between 112 -122° F. The temperatures were checked by MT QQ and there was no corrective action documented. *Week 6/17/2024: four rooms (E117, E110, W137, W131) were between 115 -117° F. There is no information of who tested the temperatures this week and there is no corrective action documented. *Week 6/24/2024: six rooms (E113, E112, W137, W141, M108, M113) were between 113 -116° F. There is no information of who tested the temperatures this week and there is no corrective action documented. *Week 7/3/2024: two rooms (M119, G213) were between 115 -116° F. There is no information of who tested the temperatures this week and there is no corrective action documented. *Week 7/8/2024: three rooms (E118, E110, E113) were between 113 -121° F. There is no information of who tested the temperatures this week and there is no corrective action documented. *Week 7/15/2024: two rooms (E113, W133) were between 115 -118° F. There is no information of who tested the temperatures this week and there is no corrective action documented. *Week 7/22/2024: three rooms (E112, E113, W134) were between 111 -117° F. There is no information of who tested the temperatures this week and there is no corrective action documented. *Week 8/5/2024: five rooms (D208, E113, E110, W135, W134, M108, M113) were between 111 -125° F. There is no information of who tested the temperatures this week and there is no corrective action documented. *Week 8/12/24: six rooms (D213, E113, E112, W137, W132, M113) were between 112 -126° F. There is no information of who tested the temperatures this week and there is no corrective action documented. *No date Provided: eight rooms (W139, W132, E113, E109, D208, G118, M108, M113) were between 112 -131° F. There is no information of who tested the temperatures this week and there is no corrective action documented. *Week 8/26/2024: six rooms (G221, E113, E108, W137, W134, M113) were between 113 -116° F. There is no information of who tested the temperatures this week and there is no corrective action documented. *Week 8/30/2024: Room: Kitchen - temp 138 ° F Room: Laundry - temp 167 ° F Observation and interview on 9/22/2024 at 4:32 pm, the Regional Maintenance Director revealed the facility currently does not have a maintenance director. He stated he is in the city once a week visiting facilities. During a walkthrough of the boiler room revealed: West Hall water heater temperature was 120 °F Laundry room water heater temperature was 130 °F East Hall water heater temperature was 125 °F Interview on 9/24/2024 at 2:53 pm, the Administrator revealed she did not know what the water temperatures for residents' rooms was supposed to be. The Administrator stated she thinks it's around 110 to 140 °F. The Administrator stated her expectations are that room water temperatures are within normal range, to avoid possible injury to the resident. During further interview, she stated the Maintenance Techs should be checking water temperatures monthly. The Administrator was made aware of the hot water concerns and stated it was going to be fixed as soon as possible. A follow-up walk-through on 9/24/2024 at 4:54 pm with the Administrator revealed all previously elevated water temperatures are now under 110°F, after water temperatures were adjusted. A second follow-up walk-through on 10/4/2024 at 9:10 am with Regional Maintenance Director revealed all previously elevated water temperatures are now under 110°F, after water temperatures were adjusted. 4. Review of the facility policy titled, Oxygen Storage dated 5/1/2023, revealed A. Oxygen storage locations shall be in an enclosure or within an enclosed interior space of noncombustible or limited-combustible construction, with doors or gates that can be secure against unauthorized entry. C. Cylinders will be properly chained or supported in racks or other fastenings (i.e. sturdy portable carts; approved stands) to secure all cylinders from falling, whether connected, unconnected, full, or empty. L. Protect cylinders from contamination with dust and dirt. Cylinder-valve protection caps, where provided, shall be kept in place, except when cylinders are in use or connected for use. Observation on 9/22/2024 at 3:42 pm, revealed in room [ROOM NUMBER] on the [NAME] Wing, one oxygen cylinder in bedroom corner wedged between wall and a three-drawer dresser, not properly stored in a stand or rack. Observation and interview on 9/24/2024 at 9:24 am, with Registered Nurse (RN) CCC confirmed the oxygen cylinder in room [ROOM NUMBER] on the [NAME] Wing was not properly stored and stated the resident is not using oxygen. RN CCC removed the oxygen cylinder from the room and placed in oxygen storage room. Interview on 10/7/2024 at 2:36 pm, the RNC confirmed the resident in room [ROOM NUMBER] on the [NAME] Wing was not currently using oxygen. The RNC stated it is possible that someone put the oxygen in there; while offering care and maybe the nurse forgot and left the oxygen in the room, but life happens, we are not perfect. The TNC emphasized it was an honest mistake, but eventually we would have seen it. Interview on 10/9/2024 at 9:53 am, the Director of Operations stated she will have unit managers to do more rounds, re-educate staff but emphasized this is not our practice. The facility implemented the following actions to remove the Immediate Jeopardy: 1. The facility failed to address: A. Resident R25's and R365 smoking unsupervised. On 10/9/2024 the Regional Director of Operations and Director of Nursing instituted smoking times for all residents who smoke. The smoke breaks times are as follows and will be supervised: Courtyard smoking schedule starts at 6:00 am - 6:30 am and repeating availability every 2 hours for 24 hours a day for a total of twelve (12) smoke breaks. The Downstairs Courtyard outside of Dementia Unit smoking schedule is 10:00 am - 10:30 am, 12:00 pm - 12:30 pm, 2:00pm - 2:30 pm, 4:00 pm - 4:30 pm, and final break for the night at 6:00 pm - 6:30 pm for a total of five (5) smoking breaks. B. Resident R145 and R365 observed lighting other residents' cigarettes. Updated smoking assessment was completed on 10/9/2024 identifying both residents as safe smokers. Education was provided to resident R145 and R365 on smoking expectations, and not assisting other residents with cigarettes. The list of residents who choose to smoke was compiled by Director of Nursing and Regional Nurse on 10/9/2024, and residents identified as safer smokers are able to keep smoking materials in their possession. C. Resident R111 observed lighting a cigarette in the building. The Director of Nursing completed a new smoking assessment on 10/9/2024 identifying him as an unsafe smoker, and a lighter and cigarettes were confiscated. D. Resident R19 observed what appeared to be cigarette burns on clothes. List of residents who need smoking aprons was compiled by Director of Nursing and Regional Nurse on 10/9/2024. E. Resident R71 observed with smoking apron on incorrectly on one instance and one time without a smoking apron on. The list of residents who need smoking aprons was compiled by DON and Regional nurse on 10/9/2024. The list will be available at each nursing station and updated accordingly by the Director of Nursing. F. Resident R118 observed with no smoking apron, no smoking assessment, and no smoking care plan. On 10/9/2024 the resident's smoking assessment was completed by the Director of Nursing and the smoking care plan was completed by Minimal Data Specialist. List of residents who need smoking aprons was compiled by Director of Nursing and Regional Nurse on 10/9/2024. G. Resident R266 observed with no smoking apron and staff were unaware he is a smoker. Director of Nursing completed a new smoking assessment for the resident on 10/9/2024. 2. On 10/9/2024 the Director of Nursing, Assistant Director of Nursing, Unit Manager, Minimal Data Specialist, and/or Regional Nurse completed a smoking assessment on all residents to identify any residents who are smokers not already known, reassess for unsafe smoking residents, identify residents who need smoking aprons and any other safety measures. 3. On 10/9/2024 the Director or Nursing and Regional Nurse Consultat compiled a list of unsafe smokers, safe smokers and those residents who require a smoking apron. The list will be available at each nursing station for the smoking monitors to reference. The Director of Nursing will be responsible for updating the list accordingly. 4. The Regional Director of Operations on 10/9/2024 in serviced the Director of Nursing, Assistant Director of Nursing, Minimal Data Specialist and Regional Nurse Consultant on the smoking policy, ensuring that smoking care plans are followed and completing timely and accurate smoking assessments. The Administrator will be in-serviced prior to returning to work by the Regional Director of Operations.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected 1 resident

Based on observations, record review, interviews, review of the Administrator Job Description and Director of Nursing Job Description, and review of the policy titled Smoking Policy - Residents, the f...

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Based on observations, record review, interviews, review of the Administrator Job Description and Director of Nursing Job Description, and review of the policy titled Smoking Policy - Residents, the facility administration failed to provide oversight and monitoring of the facility operations related to enforcement of its smoking policy and failed to ensure that licensed nursing staff were knowledgeable and competent to assess residents and implement care plans for smoking. The facility's failures created potential risks for the safety and well-being of the residents. The census was 210 residents. Specifically 1. Facility Administrator and Director of Nursing (DON) failed to perform duties of their job descriptions that facilitated providing a safe environment to the residents of the facility. 2. Administration failed to enforce the facility smoking policy by allowing residents to keep smoking materials on their person, allowed residents to smoke unsupervised, and failed to maintain accurate smoking assessments that correlated to person-centered care plans. Cross Refer F689 3. Facility Administration failed to develop and/or implement the smoking care plans for six identified residents (R) R71, R266, R19, R25, R111, R118. Cross Refer F656 On 10/9/2024, a determination was made that a situation in which the facility's noncompliance with one or more requirements of participation had caused, or had the likelihood to cause, serious injury, harm, impairment or death to residents. The facility's Corporate Regional Director of Operations, Corporate Regional Nurse Consultant (RNC), and Director of Nursing (DON) was informed of an Immediate Jeopardy (IJ) on 10/9/2024 at 3:11 pm. The noncompliance related to the Immediate Jeopardy was identified to have existed on 9/22/2024. Upon survey entrance to the facility, residents were observed sitting out front of the facility, smoking unsupervised. Throughout the duration of the survey, the facility failed to monitor the smoking practices by not maintaining accurate smoking assessments, allowing residents to keep smoking materials in their possession, not supervising residents while smoking, and allowing a resident in the dementia care unit to smoke inside the facility. A Credible Allegation of Compliance was received on 10/11/2024. Based on observations, record review, resident and staff interviews, and review of facility policies as outlined in the Credible Allegation of Compliance, it was validated that the corrective plans and the immediacy of the deficient practice was removed as of 10/11/2024. The facility remains out of compliance while the facility continues management level oversight as well as continues to develop and implement a Plan of Correction. (POC). This oversight process includes the analysis of facility staff's conformance with the facility's policies and procedures regarding facility smoking practices, to include smoking assessments, and following care plans related to smoking. Resident records were reviewed to ensure that resident care and treatment was current and accurate. Findings include: Review of the undated and un-signed document titled Administrator Job Description, indicated the position purpose is to lead, guide, and direct the operations of the healthcare facility in accordance with local, state, and federal regulations, standards, and established facility policies and procedures to provide appropriate care and services to residents. Major duties and Major Duties and Responsibilities: *Plans, develops, organizes, implements, evaluates, and directs the overall operations of the facility as well as its programs and activities, in accordance with current state and federal laws and regulations. *Identifies, in conjunction with the Director of Nursing and selected department heads, the facility's key performance indicators. *Evaluates key performance indicators with department heads to determine the need for action from leadership and/or management such as re-education or revisions relayed to the facility's outcomes, regulatory compliance and/or customer satisfaction. *Leads and coordinates daily, weekly, monthly management team meetings to discuss priorities and develop solutions with facility leaders. *Evaluates work performance of department heads and maintains accountability across all departments. *Knows and understands general nursing practices and procedures, ONRA regulations, Code of Federal Regulations, Appendix PP State Operations Manual, reimbursement processes, Life Safety Code regulations, applicable labor relations law, and all other regulatory entities. *Communicates directly with residents, medical and nursing staff, family members, department heads and members of the interdisciplinary team to coordinate care and services. Responds and resolves complaints and concerns when necessary. *Reads and stays informed regarding regulatory, business practices and other changes influencing facility outcomes; thereby, facilitating continued success for all. *Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to appropriate regulatory entities. Protects resident from abuse and cooperates with all investigations. Review of the undated and un-signed document titled Director of Nursing Job Description, indicated the position purpose is to plan, organize, develop, and direct the overall operations of the Nursing Services Department in accordance with local, state, and federal standards and regulations, established facility policies and procedures and as may be directed by the Administrator and the Medical director, to provide appropriate care and services to the residents. Major duties and Major Duties and Responsibilities: *Plans, develops, organizes, implements, evaluates and directs the overall operations of the Nursing Services department, as well as its programs and activities, in accordance with current state and federal laws and regulations. *Interprets and communicates policies and procedures to nursing staff, and maintains staff practices and implementations. *Participates in daily or weekly management team meeting to discuss census changes, resident changes in status, complaints ot concerns. *Participate in Quality Assurance Performance Improvement (QAPI) or facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee. *Ensures delivery of compassionate quality care and nursing supervision as evidenced by adequate staff coverage on the units, general cleanliness, and maintaining optimal resident functions. *Collaborates with members of the interdisciplinary team, physicians, consultants, and community agencies to identify and resolve issues and improve the quality of services. *Performs rounds to observe resident and ensure nursing needs are being met. *Monitors, assists and implements the infection control program in accordance with current infection control guidelines to prevent the development and transmission of disease and infection. *Communicates directly with residents, medical and nursing staff, family members, department heads and members of the interdisciplinary team to coordinate care and services and respond to and resolve complaints and concerns. *Oversees resident incidents and concerns daily to identify and unusual occurrences and reports them promptly to the Administrator and/or state agency for appropriate ations. *Monitors for allegations of potential abuse or neglect, misappropriations of resident property and participates in the investigative process. A review of the facility policy titled Smoking Policy - Residents revised August 2022 revealed Policy Statement: This facility has established and maintains safe resident smoking practices. Policy Interpretation and Implementation: Number 2. Smoking is permitted in designated resident smoking areas, which are located outside of the building. Smoking is not allowed inside the facility under any circumstances. Number 9. Any smoking-related privileges, restrictions, and concerns (need for close monitoring) are noted on the care plan, and all personnel caring for the resident shall be alerted to these issues. Number 11. Any resident with smoking privileges requiring monitoring shall have the direct supervision of a staff member, family member, visitor or volunteer worker at all times while smoking. Number 13. Residents are not permitted to give smoking items to other residents. Number 14. Residents without independent smoking privileges may not have or keep any smoking items, including cigarettes, tobacco, etc., except under direct supervision. Observation on 9/22/2024 at 1:15 pm, upon survey entrance revealed approximately 12 residents crowded in the front of the building smoking. No staff members were present in the area and no residents were wearing smoking aprons. Observation on 9/24/2024 at 10:06 am to 10:17 am, revealed there were five residents smoking unsupervised outside the dementia care/behavior unit smoking area. There was no evidence of facility staff members outside monitoring the residents smoking during this time frame. Observation on 10/4/2024 at 11:09 am, resident outside in smoking area, observed to have possession of lighter and cigarettes. Resident gave another resident a cigarette and lit it for him. Observation on 10/5/2024 at 3:58 pm, resident on the memory care unit, lit a cigarette and began smoking, inside the building. Observation on 10/7/2024 at 10:04 am, the Activity Assistant (AA) WWW was supervising the smoke break with no safety smoking aprons outside with the residents. Interview on 10/6/2024 at 5:53 pm, with the Corporate Representative stated everyone will be re-assessed in the building, its according to the assessment and the policy whether or not they can be automatically deemed as a responsible smoker. It largely depends on where they are. Interview on 10/6/2024 at 5:53 pm with the Corporate Representative stated everyone will be re-assessed in the building, its according to the assessment and the policy whether or not they can be automatically deemed as a responsible smoker. It largely depends on where they are. Interview on 10/7/2024 at 10:08 am, the Activities Director (AD) LLL revealed there are three Activity Assistants who rotate monitoring during the smoke breaks. She described the training as a walk through in order to train the Activity Assistants, then she will observe them do what she has shown them. During further interview, she revealed staff would know which residents smoke and whether they need any special supervision, the more they work with the residents. She stated rhe nursing department gives the activity department the smoking list and then she will give it to her assistants. Interview on 10/7/2024 at 5:33 pm, the DON and Regional Nurse Consultant (RNC) indicated residents who are unsafe smokers must abide by the scheduled smoking times. They revealed that it is the responsibility of the nursing staff to complete resident smoking assessments, on admission and quarterly thereafter. During further interview, both the DON and the RNC stated residents are not allowed to smoke inside the building, and that will automatically make a resident be put on the unsafe smoking list. The facility implemented the following actions to remove the Immediate Jeopardy: 1. The facility failed to address: A. Resident #25 and #365 smoking unsupervised. On 10/9/2024 the Regional Operations and Director of Nursing instituted smoking times for all residents who smoke. The smoke breaks will be supervised by smoking monitors who will be staff assigned daily. The smoke breaks times are as follows: Courtyard smoking schedule starts at 6:00 am - 6:30 am and repeating availability every 2 hours for 24 hours a day for a total of twelve (12) smoke breaks. The Downstairs Courtyard outside of Dementia Unit smoking schedule is 10:00 am - 10:30 am, 12:00 pm - 12:30 pm, 2:00 pm - 2:30 pm, 4:00 pm - 4:30 pm, and final break for the night at 6:00 pm - 6:30 pm for a total. of five (5) smoking breaks. B. Resident #145 and #365 observed lighting other residents' cigarettes. A smoking assessment was completed on two hundred and twelve (212) residents and identified sixty-one (61) residents that chose to smoke. Residents #145 and #365 outcome was a safe smoker. Education on only lighting their own cigarettes was provided to both residents. List of residents who choose to smoke was compiled by the Director of Nursing and Regional Nurse on 10/9/2024. The list contains sixty-one (61) residents with twenty-seven (27) residents who are identified on the list as needing smoking aprons. C. Resident #111 observed lighting a cigarette in the building. The Director of Nursing completed a new smoking assessment on 10/9/2024 and confiscated the residents lighter and cigarettes making him an unsafe smoker. D. Resident #19 observed what appeared to be cigarette burns on clothes. List of residents who need smoking aprons was compiled by Director of Nursing and Regional Nurse on 10/9/2024. Residents that require a smoking apron are identified by the resident's name on the list available at each nursing station and updated accordingly by the Director of Nursing. E. Resident #71 observed with smoking apron on incorrectly on one instance and one time without a smoking apron on: Smoking monitoring assigned will be responsible for ensuring smoking aprons are used correctly. F. Resident #118 observed with no smoking apron, no smoking assessment, and no smoking care plan. The residents' smoking assessment was completed by the Director of Nursing and the smoking care plan was completed by Minimal Data Specialist on 10/9/24. G. Resident #266 observed with no smoking apron and staff were unaware he is a smoker. Director of Nursing completed a smoking assessment for the resident on 10/9/2024. List of residents that are identified beside their name as unsafe require smoking aprons. H. The facility failed to develop a comprehensive person-centered care plan for residents #25, #145, #111, #19, #71, #118, #266 and #365. On 10/9/2024 the Regional Nurse and Director of Nursing reviewed and revised eight (8) of eight (8) residents smoking care plans to ensure that they are person centered and comprehensive. 2. On 10/9/2024 the Director of Nursing, Minimal Data Specialist, and/or Regional Nurse began reviewing and revising all sixty-one (61) smoking care plans to ensure that they are person centered and comprehensive. 3. On 10/9/24 the Director of Nursing, Assistant Director of Nursing, Unit Manager, Minimal Data Specialist, and/or Regional Nurse completed a smoking assessment on two hundred and twelve (212) residents and identified sixty-one (61) residents that choose to smoke. Smoking assessments were conducted to identify residents who choose to smoke, reassess for unsafe smoking residents, identify residents who need smoking aprons and any other safety measures. 4. On 10/9/24 the Director of Nursing and Regional Nurse compiled a list of unsafe smokers, safe smokers and those residents who require a smoking apron. The list of sixty-one (61) residents will be available at each nursing station for the smoking monitors to reference. The list will be updated accordingly by the Director of Nursing. 5. The Regional Operations on 10/9/2024 in-serviced the Director of Nursing, Assistant Director of Nursing, Minimal Data Specialist and Regional Nurse on the smoking policy, ensuring that smoking care plans are followed and completing timely and accurate smoking assessments. The Administrator will be in service prior to returning to work by the Regional Operations. 6. Regional Operations on 10/9/2024 in-serviced the Minimal Data Specialists on reviewing and completing accurate comprehensive person-centered smoking care plans for all residents who smoke. 7. On 10/9/2024 the Director of Nursing, Assistant Director of Nursing, Staff Development Coordinator, Regional Operations, and/or Regional Nurse began in-servicing all staff (Registered Nurse 10 of 10, Licensed Practical Nurse 33 of 34, Certified Nurse assistant 62 of 67, Certified Medication Aides 7 of 8, Respiratory Therapist 1 of 2, Dietary 14 of 25, Therapy 8 of 13, Administrative 18 of 18, Maintenance 4 of 4, Housekeeping 30 of 37, Activities 3 of 4 staff) on the smoking policy. The current percentage of staff educated is 86% at this time. 8. All residents on the Dementia Unit will be required to wear a smoking apron, all residents will adhere to the set smoking times for designated areas, designated staff will be assigned daily as smoking monitors and will be present at all smoke breaks, ensuring that smoking care plans are followed and completing timely and accurate smoking assessments. 9. The Director of Nursing, Assistant Director of Nursing and/or Regional Nurse began in person educating on 10/9/2024 with all staff on education for daily assigning of smoking monitors, and expectations on ensuring that smoking aprons are donned correctly, residents are not allowed to help other residents light their cigarettes and to ensure that all residents who require smoking aprons have one on. They also instructed the smoking monitors that any residents that are not listed on the smokers list should not be allowed to smoke. If any residents not on the list are attempting to smoke, they must notify the Charge Nurse, Director of Nursing, Administrator or Assistant Director of Nursing so that they can complete a smoking assessment. They were also in-serviced that all residents downstairs on the Downstairs Dementia unit will be required to wear a smoking apron during their monitored smoke breaks. The Downstairs Courtyard outside of Dementia Unit smoking schedule is 10:00 am - 10:30 am, 12:00 pm - 12:30 pm, 2:00 pm - 2:30 pm, 4:00 pm - 4:30 pm, and final break for the night at 6:00 pm - 6:30 pm for a total of five (5) smoking breaks. 10. The Regional Operations on 10/9/2024 decided that all resident's downstairs on the Downstairs Dementia Unit will be required to wear a smoking apron during their monitored smoke breaks. She instructed the Director of Nursing and Regional Nurse on this directive. 11. On 10/9/2024 the Regional Operations and Director of Nursing instituted smoking times for all residents who smoke. The smoke breaks will be supervised, and times as follows: Courtyard smoking schedule starts at 6:00 am - 6:30 am and repeating availability every 2 hours for 24 hours a day for a total of twelve (12) smoke breaks. The Downstairs Courtyard outside of Dementia Unit smoking schedule is 10:00 am - 10:30 am, 12:00 pm - 12:30 pm, 2:00 pm - 2:30 pm, 4:00 pm - 4:30 pm, and final break for the night at 6:00 pm - 6:30 pm for a total of five (5) smoking breaks. 12. All new Staff will be in serviced on these items during the orientation process by the Assistant Director of Nursing and/or Director of Clinical Education. 13. We have no agency staff currently. 14. Job descriptions of Director of Nursing and Administrator were reviewed by the Regional Operations, Regional Nurse, [NAME] President of Quality. Director of Nursing and Administrator (contacted via phone) were educated and voiced understanding of responsibilities and job duties. 15. AD Hoc QAPI meeting was completed on 10/10/2024 for policy review and root cause analysis. The root cause was determined that education to staff and residents on the smoking policy and expectations was needed, and a set smoking schedule established. Attendance to the meeting was Regional Director of Operations, Director of Nursing, Regional Nurse, [NAME] President of Quality, business office manager, dietary manager, dietary assistant manager, medical supply clerk, transportation coordinator, Director of Rehab, Social Worker, and Unit Managers. The Medical Director was notified by phone. 16. Corrective actions will be completed by 10/10/2024. Alleged date of IJ removal: 10/11/2024 The State Survey Agency (SSA) validated the facility's written IJ Removal Plan as follows: A. Record Review on 10/11/2024 at 3:50 pm revealed the removal plan binder with printed sheets in large bold print of the smoking schedule for the designated smoking area in courtyard and downstairs courtyard outside of Magnolia. Smoking schedule starts at 6:00 am - 6:30 am and repeating availability every 2 hours for 24 hours a day for a total of twelve (12) smoke breaks. The Downstairs Courtyard outside of Dementia Unit smoking schedule is 10:00 am - 10:30 am, 12:00 pm - 12:30 pm, 2:00 pm - 2:30 pm, 4:00 pm - 4:30 pm, and final break for the night at 6:00 pm -6:30 pm for a total. of five (5) smoking breaks. Observation on 10/11/2024 at 4:45 pm revealed smoking schedules posted with large bold letters of the smoking schedule for the designated smoking areas and hanging on a wall board outside of elevator and near front entrance receptionist desk. B. Interview on 10/11/2024 at 6:07 pm with R365 confirmed she received education to only light her own cigarette by Social Worker RRR. Furthermore, R365 revealed she feels like she is a safe smoker. Interview on 10/11/2024 at 6:10 pm with R145 confirmed he received education to only light his own cigarette but does not remember who provided the education. Furthermore, R145 revealed he feels like he is a safe smoker. C. Interview on 10/11/2024 at 6:00 pm with R111 revealed he never had any cigarettes on him. He stated he does not have any cigarettes or cigars currently on him. He stated the Unit Manager educated him on the safety of smoking and especially not smoking inside of the building. He stated that he wears an apron when he is on his smoking break. D. Record Review on 10/11/2024 at 5:30 pm revealed the residents that are required to have a smoking apron and are identified by the resident's name on the list available at each nursing station and updated by the Director of Nursing. E. Interview on 10/11/2024 at 6:05 pm with R71 confirmed she wears an apron when she goes on her smoking break, and she further confirmed a smoking apron is provided. F. Record Review on 10/11/2024 at 5:30 pm revealed the residents' smoking assessment was completed by the Director of Nursing and the smoking care plan was completed by Minimal Data Specialist on 10/9/2024. G. Interview on 10/11/2024 at 6:10 pm with R266 revealed he is a smoker but just started smoking not too long ago. He stated he is offered an apron; however, he is considered a safe smoker. He stated he smokes during the designated smoking break. Interview on 10/11/2024 at 6:20 pm with Licensed Practical Nurse (LPN) Unit Manager (UM) CC revealed R266 was assessed as a safe smoker because he can light his own cigarette, hold it steady and dispose of his ashes. H. Record Review on 10/11/2024 at 5:30 pm revealed the following: Care Plan and Smoking Assessment Review: R25- Unsafe smoker, Care plan revised on 10/9/2024. Smoking assessment was completed on 10/9/2024- requires supervision. R145- is a safe smoker; however, was observed lighting cigarettes for other residents. R145 is a safe smoker 10/9/2024- R111- is an unsafe smoker. 10/9/2024-requires supervision and an apron. R19- is an unsafe smoker 10/11/2024- needs supervision and an apron. R71- an unsafe smoker. Resident solicits to residents, staff, and/or visitors when cigarettes are not available. Resident has a history of being non-compliant with smoking policy-10/9/2024-requires supervision and an apron. R118- is unsafe smoker, 10/9/2024-requires apron, cigarette holder, someone to light and extinguish and supervision. R266- Resident is a safe smoker. 10/9/2024- no supervision, R365 - is a safe smoker; however, sometimes non-compliant with the smoking policy. History of lighting other resident's cigarettes 10/9/2024-independent smoker. 2. Interview on 10/11/2024 at 6:55 pm with, the Director of Nursing confirmed she reviewed and revised all sixty-one (61) smoking care plans to ensure that they are person centered and comprehensive Interview on 10/11/2024 at 6:58 pm with, Minimum Data Specialist (MDS) BBB confirmed she reviewed and revised all sixty-one (61) smoking care plans to ensure that they are person centered and comprehensive. Record review on 10/11/2024 of all sixty-one (61) smoking residents confirmed smoking care plans to ensure that they are person centered and comprehensive. 3. Interview on 10/11/2024 at 6:55 pm, with DON, confirmed she completed a smoking assessment on two hundred and twelve (212) residents and identified sixty-one (61) residents that choose to smoke. Furthermore, DON confirmed a smoking assessment was conducted to identify residents who choose to smoke, reassess for unsafe smoking residents, identify residents who need smoking aprons and any other safety measures. Interview on 10/11/2024 at 7:02 pm, with Assistant Director of Nursing (ADON), confirmed she completed a smoking assessment on two hundred and twelve (212) residents and identified sixty-one (61) residents that choose to smoke. Furthermore, ADON confirmed a smoking assessment was conducted to identify residents who choose to smoke, reassess for unsafe smoking residents, identify residents who need smoking aprons and any other safety measures Interview on 10/11/2024 at 7:00 pm with. LPN UM IIII confirmed he completed a smoking assessment on two hundred and twelve (212) residents and identified sixty-one (61) residents that choose to smoke. Furthermore, UM confirmed a smoking assessment were conducted to identify residents who choose to smoke, reassess for unsafe smoking residents, identify residents who need smoking aprons and any other safety measures Interview on 10/11/2024 at 6:55 pm, with Regional Nurse Consultant (RNC), confirmed she completed a smoking assessment on two hundred and twelve (212) residents and identified sixty-one (61) residents that choose to smoke. Furthermore, RNC confirmed a smoking assessment was conducted to identify residents who choose to smoke, reassess for unsafe smoking residents, identify residents who need smoking aprons and any other safety measures Interview on 10/11/2024 at 6:58 pm with MDS Data Specialist BBB confirmed she completed a smoking assessment on two hundred and twelve (212) residents and identified sixty-one (61) residents that choose to smoke. Furthermore, MDS confirmed a smoking assessment was conducted to identify residents who choose to smoke, reassess for unsafe smoking residents, identify residents who need smoking aprons and any other safety measures Record review on 10/11/2024 confirmed smoking assessments on two hundred and twelve (212) residents and identified sixty-one (61) residents that choose to smoke. Furthermore, record review confirmed smoking assessment were conducted to identify residents who choose to smoke, reassess for unsafe smoking residents, identify residents who need smoking aprons and any other safety measures. 4. Record Review on 10/11/2024 of Plan of Correction Binder confirmed a master list of unsafe smokers, safe smokers and those residents who require a smoking apron. Confirmation on 10/11/2024 at 4:39 pm confirmed a list of sixty-one (61) residents who smoke on [NAME] Wing nurses' station. Confirmation on 10/11/2024 at 4:45 pm confirmed a list of sixty-one (61) residents who smoke on East Wing nurses' station. Confirmation on 10/11/2024 at 4:51 pm confirmed a list of sixty-one (61) residents who smoke on Dogwood and Georgia Hall's nurse's station. Confirmation on 10/11/2024 at 4:55 pm confirmed a list of sixty-one (61) residents who smoke on Magnolia Hall's nurses' station. Specify the action the entity will take to alter the process or system failure to prevent a serious adverse outcome from occurring or recurring, and when the action will be complete: 5. Interview on 10/11/2024 at 7:00 pm with VP of Quality has in-serviced all staff making sure the staff are all aware of the smoking list and aware of the smoking carts. All staff have been randomly quizzed on the in-service. They are by hall and unit it is in the care plan since all staff have access to it. Have made staff aware of who is an unsafe smoker vs who is. Educated staff on assisting the residents on wearing the aprons appropriately and that they should be over the resident clothes. There is a designated area of smoking area for staff. Staff had a quiz they took about the smoking times and areas. Made sure all the administrative positions who are not currently in the building will be educated before they come back on shift. Lighters and cigarettes are secured, and residents know they cannot be in their rooms. If there is a resident who wants to smoke after hours, then that would be a 1:1 for the residents. Is unaware of a disposable safety lighter but will find out to see if it is beneficial for them. 6. Regional Operations on 10/9/2024 in-serviced the Minimal Data Specialists on reviewing and completing accurate comprehensive person-centered smoking care plans for all residents who smoke. 7. A review of the Ad Hoc Quality Assurance Performance Improvement (QAPI) Smoking Policy dated 10/9/2024 detailed four areas that were reviewed. Area one identified issues or concerns. Area two identified steps to immediate correct issue. Area three how are you going to prevent it from happening in future. Area four how will facility monitor compliance with smoking policy. There is an attached sign in form where names are printed, signature, date attended, department, and shift. There are a total of 26 names on the list including those from Administration, Nursing department, Dietary, Social Work, Medical Records, and housekeeping. 8. Observation on 10/11/2024 from 4:00 pm to 4:25 pm at designated smoking area for Dementia Unit. eight residents went outside, they were assisted by three staff members (2 nurses and 1 Activities assistant). At 4:10 pm all residents received smoking aprons and staff members helped each to put apron on to ensure that residents' clothing is protected. Cigarettes were distributed from plastic container labeled cigarettes for each resident. Staff lighted cigarettes for each resident. At the end of smoking break all cigarettes buds were collected by the staff and disposed. Observed blue binder at nursing station on the Dementia Unit and verified that binder has a list of all smoking residents from that unit. All smoking resident from Dementia Unit were marked unsafe smokers, requiring supervision and smoking aprons. Interview on 10/11/2024 at 4:40 pm with Regional Director of Operations for Georgia revealed that staff received education on how to supervise residents during smoking times. Facility created a Quiz about safety during smoking times and keep quizzing all staff. Observation on 10/11/2024 at 4:00 pm revealed five staff member assisting residents with putting on a smoke apron and lighting resident's cigarettes. There are six residents with aprons. The aprons were on the residents fully covering their clothes while they smoked. There were three smokers with no aprons. Residents with aprons are being assisted by staff with lighting their cigarettes. When the residents were finished smoking, the aprons were observed being disinfected, aired out, folded, then put in a bag. Observation on 10/11/2024 at 4:34 pm revealed staff collecting lighters from the residents without aprons who were given lighters to light their cigarettes. The remaining residents were unsafe smokers and did not have lighters in their possession and went back into the building after the smoke break was complete. 9. Interview on 10/11/2024 at 7:00 pm, with VP of Quality has in serviced all staff making sure the staff are all aware of the smoking list and aware of the smoking carts. All staff have been randomly quizzed on the in-service. They are by hall and unit it is in the care plan since all staff have access it. Have made staff aware of who is an unsafe smoker vs who
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and review of the facility's policy titled Promoting/Maintaining Resident Dign...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and review of the facility's policy titled Promoting/Maintaining Resident Dignity, the facility failed to ensure resident's dignity was maintained by not displaying clinical information related to swallowing, openly posted in the resident's room for visitors to see when visiting resident or her roommate for one of one resident (R) R94 of 102 sampled residents. Findings: Review of the facility policy titled Promoting/Maintaining Resident Dignity revised 4/1/2024, revealed that it is the practice of the facility to protect and promote resident rights and treat each resident with respect and dignity as well as care for each resident in a manner and in an environment, that maintains or enhances resident's quality of life by recognizing each resident's individuality. Compliance Guidelines: Number 11: Staff are to maintain resident privacy. Review of the electronic medical record (EMR) revealed R94 was admitted to the facility on [DATE] with diagnoses including cirrhosis of the liver, acute pancreatitis, and oropharyngeal dysphagia. Review of the Quarterly Minimum Data Set (MDS) dated [DATE] revealed Brief Interview for Mental Status score of 13, which means that the resident was cognitively intact. Section E revealed that the resident hallucinates, and Section GG revealed that the resident needed set up help for eating. Review of the care plan revised on 10/4/2024 indicated that risk is at nutritional risk related to alcoholic cirrhosis of liver, dysphagia, and her need for a therapeutic and mechanically altered diet, which she is frequently noncompliant. Interventions to care include observe/document/report any signs and symptoms of dysphagia: pocketing, choking, coughing, drooling, holding food in mouth, several attempts at swallowing, and refusing to eat, provide diet as ordered, registered dietician to evaluate and make recommendations as needed. Further review documented that R94 needs a mechanical soft diet texture and liquid consistency is recommended, her son brings regular textured food during visits. Observation on 9/24/2024 at 11:28 am revealed in room [ROOM NUMBER] revealed a sign taped above the head of bed A, providing clinical information that resident was to have thickened liquids. The sign stated the residents name and was signed 'S therapy'. During further interview about the placement of the sign, the resident stated, I don't know who put that there?, Interview on 9/25/2024 at 1:35 pm, Licensed Practical Nurse (LPN) 00 stated the only reason she could think of for the sign to be posted with the residents name revealing that she requires thickened liquids, is that the family wants it to be there. She stated that all staff knows that she has thickened liquids. Interview on 9/25/2024 2:15pm, speech therapist (SLP) was interviewed He stated that the resident is non complainant with diet and is constantly asking staff to give her regular thin liquids. He then stated that son has been educated when she is on case load and then stated that he will document, the education, and it occurred sometime during the summer. He then stated that it had probably not cared planned and that he did not ask the family if it was okay to hand the sign above the bed. 10/7/2024 at 2:45pm, the Director of Nurses was interviewed. If a resident had a note with their name and diet over their bed, it was likely because a family member requested it. She would have to look at the policy, but every time she recalls this happening was a result of a family request.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and review of the facility policy titled Resident Self-Administration of Medic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and review of the facility policy titled Resident Self-Administration of Medication the facility failed to assess and determine if one of one resident (R) (R83) from a sample of 102, for the ability to safely self-administer medications, prior to the resident exercising that right. Findings include: 1. Review of the policy titled Resident Self-Administration of Medication reviewed 3/1/2024 documented the policy of the facility is to support each residents right to self-administer medications. A resident may only self-administer medication after the facility interdisciplinary team has determined which medication may be administered. Policy Explanation and Compliance Guidelines: Number 1. Each resident is offered the opportunity to self-administer medications during the routine assessment by the facility's interdisciplinary team. Number 3. When determining if self-administration is clinically appropriate for a resident, the interdisciplinary team should at a minimum consider the following: a. The medications appropriate and safe for self-administration; b. The resident's physical capacity to swallow without difficulty, open medication bottles, administer injections; c. The resident's cognitive status, including their ability to correctly name their medications and know what conditions they are taken for; d. The resident's capability to follow directions and tell time to know when medications need to be taken; e. The resident's comprehension of instructions for the medications they are taking, including the dose, timing, and signs of side effects, and when to report to facility staff. f. The resident's ability to understand what refusal of medication is, and appropriate steps taken by staff to educate when this occurs. g. The resident's ability to ensure that medication is stored safely and securely. Number 13. The care plan must reflect resident self-administration and storage arrangements for medications. Observation on 10/2/2024 at 10:43 am, in R83's room revealed at bedside the following items: Latanoprost Opthalmic Solution, two vapor inhaler, one container VapoRub, one bottle of calcium magnesium & zinc plus vitamin D vitamins, one bottle of vitamin C 500 milligrams (mg), one open tube of Tylenol Precise Pain-Relieving Lidocaine four percent (%) Cream, and Biofreeze on the night stand next to the bed. Review of the clinical record revealed R83 was admitted to the facility on [DATE] with diagnoses including ventricular tachycardia, glaucoma, bilateral cataract, subacute hepatic failure, thrombophilia, and hypertension. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 14, indicating no cognitive impairment. No moods or behaviors exhibited. Resident needs assistance with activities of daily living (ADL) care. Review of R83's care plan initiated 3/31/2024 revealed no evidence that resident was assessed to self-administer medications, or to keep rubbing alcohol at bedside. Review of the R83's current Physician Orders revealed there was no order for the following meds that were identified at residents bedside: vapor inhaler, vapor rub, calcium magnesium & Zinc plus vitamin D, Tylenol Precise Pain-Relieving Cream Lidocaine 4 percent (%), or Bio freeze. Further review revealed an order for Latanoprost 0.005% eye solution, order date 4/2/2024 and Vitamin C 500 milligrams (mg), order date 4/10/2024. There was no evidence that resident had a Physician Order to have medications at bedside for self-administration. Interview on 10/3/2024 at 2:23 pm, the Director of Operations (DO) confirmed that the over the counter medications found in R83's room should not be there. Interview on 10/8/2024 at 10:00 am, Registered Nurse (RN) CCC revealed no over the counter medications should be in the residents possession because they can cause an adverse reactions with other medications the residents are prescribed. During further interview, she stated that if medications are found at resident bedside, she would ask the resident where the medication came from, explain why he/she should not have the medication and ask permission to remove the medication. Interview on 10/8/2024 at 10:05 am, Director of Nursing (DON) revealed residents are not to have any type of medications at the bedside, for self-administration, if they do not have a physicians order to keep at bedside. During continued interview, she stated that over the counter medications can cause adverse reactions with other medications the resident is prescribed. The DON stated the Certified Nursing Assistants (CNAs) are the eyes and ears and once the problem is identified she would complete an investigation as well as reeducate the staff, residents and family members.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident and staff interviews, record review, and review of the facility's policy titled Resident Rights, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, resident and staff interviews, record review, and review of the facility's policy titled Resident Rights, the facility failed to offer one of 13 sampled residents (R) (R266) baths as scheduled. This failure had the potential to affect the resident's comfort, body image and increase the risk for infections. Findings include: Review of the facility's policy titled Resident Rights dated February 2021, under the Policy Statement revealed, Employees shall treat all residents will be treated with kindness, respect and dignity. Under Policy Interpretation and Implementation revealed, 1. Federal and state laws guarantee certain basic rights to all resident of this facility. These rights include the resident's right to: (e.) self-determination. Review of R266's face sheet revealed the resident admitted with the following diagnoses that included but are not limited to wasting disease, human immunodeficiency virus, protein calorie malnutrition, and sepsis due to escherichia coli. Review of R266's admission Minimum Data Set (MDS) dated [DATE] revealed Section C-Cognitive Pattern, a Brief Interview of Mental Status (BIMS) score of 14 which indicated the resident was cognitively intact; Section F-Preferences for Customary Routine and Activities indicated it was very important to choose clothing, between a tub bath, shower, bed bath or sponge bath and privacy; Section GG-Functional Abilities and Goals revealed the resident required partial/moderate assist for showering and a substantial maximum assistance with toileting hygiene and dependent with lower body dressing; Section H-Bladder and Bowel indicated no toileting program, always incontinent of urine and bowels. Review of R266's care plan dated 9/22/2024 revealed problem of activities of daily living (ADL) care deficit with goal of maintaining abilities with interventions that included but not limited to: ensure effective pain management prior to ADL activities, provide cuing with tasks as needed, and encourage the resident to participate to the fullest extent possible with each interaction. Review of the facility's shower sheets for R266 revealed shower days were scheduled for three nights per week. Further review of the one shower sheet provided by the facility since admission dated 9/18/2024 marked bed baths with no documentation of refusals noted. Interview on 9/23/2204 at 3:15 pm with R266 revealed he was not sure how long he had been at the facility (admit 9/6/2024) but stated they do not take care of me. R266 further stated he had only had two baths since admission. He stated, they had him on night shift and he did not like it. He further stated that he told staff he did not want a bath in the middle of the night. Interview on 9/25/2024 at 1:47 pm with Certified Nursing Assistant (CNA) HH revealed R266 was easily agitated. She further revealed all showers/baths are documented on a bath sheet and in the Electronic Medical Record (EMR) that included refusals. She stated, if the resident refuses, they would offer again and if they still refused the nurse would talk with the resident and all refusals should be marked on bath sheet and in the EMR. Interview on 9/25/2024 at 1:54 pm with Unit Manager CC revealed, she was also unable to locate any further documentation of baths for R266. She revealed that the bath schedule was based on room number but if they request a different time, she will adjust and accommodate the request. She further revealed she was not aware of any residents at this time who had requested a different schedule. Interview on 10/2/2024 at 10:53 am revealed with Director of Nursing revealed residents should be accommodated if their bath schedule were not acceptable, and that she would look into the night baths being completed within certain hours and only for total care residents.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0574 (Tag F0574)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, resident and staff interviews, and review of the facility's policy titled, Language Assist...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, resident and staff interviews, and review of the facility's policy titled, Language Assistance Service, the facility failed to ensure one of two sampled residents (R) (R182) with Limited English skills, was provided with resources to access and understand communications regarding his healthcare regimen. Findings include: Review of the facility's policy titled, Language Assistance Service revised 6/1/2024 indicated it is the policy of the facility to take responsible steps to ensure that individuals with Limited English Proficiency (LEP) are not discriminated against and have access to language assistance services and meaningful communication involving their medical conditions, treatment, and other vital documents. Compliance Guidance: Number 1. The facility will identify the language and communication needs of the individual with LEP during the prescreening and admission process. Number 3. Language assistance will be provided in-person or remotely by a qualified interpreter and/or the use of qualified bilingual or multilingual staff; through written translation performed by a qualified translator, of written content in paper or electronic form into or from languages other than English; and written notice of availability of language assistance service. Number 8. All staff will be provided notice of this policy, and staff that may have direct contact with individuals with LEP will be trained n effective communication techniques, including the effective use of an interpreter. Number 9. The facility will conduct a regular review of the language access needs of the resident population, as well as update and monitor the implementation of the policy. Language Assistance Services my include but not limited to: (1) Oral language assistance, including interpretation in non-English languages provided in-person or remotely by a qualified interpreter for an individual with limited English proficiency; (2) written translation, performed by a qualified translator, of written content in paper or electronic form into or from languages other languages; and (3) Written notice of availability of languages assistance services. Review of the clinical record revealed R182 was admitted to the facility on [DATE] with diagnoses including encephalopathy, dementia, benign prostate hypertrophy (BPH), depression, and hypertension (HTN). Review of quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) was not scored, unable to determine cognitive level, due to resident rarely/never understood, with ability to understand others sometimes. Further review revealed R182 requires moderate assistance and supervision with activities of daily living (ADLs). Care Area Assessment Summary (CAAS) triggered Communication for care planning. Review of the care plan dated 2/20/2024 documented R182 is at risk for impaired communication due to not always being understood and he speaks Spanish, little to no English. Resident may require non-verbal cueing/gestures, communication devices, and/or communication services for optimal care/services. Interventions to care include use non-verbal cueing and gestures to help convey ideas and plan of care, utilize communication services, communication devices, and/or Spanish speaking staff as needed, answer questions and repeat as needed and listen carefully, validate verbal and non-verbal expressions. Observation on 9/22/2024 at 1:15 pm, R182 spoke little to no English as he was seen attempting to communicate with his roommate. R182 was observed pointing to different items in his room while speaking Spanish. Surveyor asked R182 questions but unable to communicate due to the communication barrier. Observation on 9/22/2024 at 2:00 pm, R182 was at the nurses station speaking in Spanish and using pointing gestures to communicate. It was observed staff attempting to communicate with R182 without using any type of communication device/translation service. Interview on 9/25/2024 at 9:18 am, with R182 and a Spanish speaking surveyor interpreting for him, revealed R182 expressed his concerns with his communication. R182 stated he knows a few words in English and the staff attempt to communicate with him using the words that he knows. He stated his roommate speaks a limited amount of Spanish and helps him with communicating with the staff his needs or concerns. During continued interview, he expressed that he usually points to items as a means to communicate his needs. R182 continued to state it is frustrating at times due to the communication barrier. When asked about his knowledge regarding his care plan and treatment, R182 stated he is not clear about the care he is receiving or the medications he is taking. He stated the admission paperwork was presented in the English language and he did not understand what it was about, but stated he trusts the facility to do right by him because they are the experts. Interview and observation on 9/25/2024 at 11:48 am, Unit Manager (UM) NN revealed the dementia care unit did not have a posted language line at the nurse station, for staff to use with R182 communication needs. During further interview, UM NN stated they have a communication binder for a language line but the page was missing. UM NN stated she would have to try to find the information. Observation on 9/25/2024 at 12:00 pm, R182 was standing at the nurses' station communicating in Spanish. He appeared to be frustrated when communicating with staff members. R182 approached surveyor and began to express his concerns in Spanish and started pointing at his room. It did not appear that staff understood what he was trying to communicate with them. Interview and observation on 9/25/2024 at 12:30 pm, License Practical Nurse (LPN) ZZ stated Dogwood Hall and Georgia Hall do not have access to a language line. LPN ZZ stated she was not aware of a language line nor information on how to obtain language information. Observation on 9/25/2024 at 12:33 pm, both East and [NAME] Unit nurses station do not have information on the unit pertaining to accessing a language line or information on how to obtain it. Interview on 9/25/2024 at 1:36 pm, Certified Nursing Assistant (CNA) UUU stated she is aware that R182 has limited communication with English. She stated he will point at things, or use gestures in attempts to make his needs known. CNA UUU continued to state she does not use an app translator for everyday communication but will use it if there is an emergency or communication becomes complex. Interview on 9/25/2024 at 1:49 pm, UM NN stated R182 understands a little English and knows a fair number of words, but will reply in Spanish. She stated she uses her phone and resident will read what is being translated. Interview on 9/25/2024 at 2:00 pm, with Social Worker (SW) UU revealed she is not familiar with R182 communication barriers. She stated she is new to the position and would have to ask the Administrator about resources for communication for residents who have limited English. Interview with admission Director (AD) at 2:14 pm revealed she is familiar with R182 because she did the admission packet. She stated she was not informed that he had difficulty communicating in English. When asked about what form of communication was used for R182's admission, she confirmed it was conducted in English writing and an app was used to aid in communication the admission process. During further interview, she stated she could not determine if R182 understood what was being presented to him. The AD stated R182 should have been care plan for interventions for staff to utilize a language line to assist as a communication device. She further stated anyone can update a resident's care plan, when needed. Interview on 9/25/2024 at 2:20 pm, the Director of Nursing (DON) and the Regional Nursing Consultant revealed that the staff should be using some form of communication assistance, if residents don't seem to understand what is being explained to them. She stated the staff are trained to do so and confirmed staff can use any application, if necessary, as a form of communication.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review, and review of the facility policy titled Abuse, Neglect and Exploitation, the facility faile...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review, and review of the facility policy titled Abuse, Neglect and Exploitation, the facility failed to report injuries of unknown origin to the State Survey Agency (SSA) within the required timeframe for one of four sampled residents (R) (R154) reviewed for abuse and neglect. The failure of the facility to report this incident has the likelihood of leading to future unreported injuries of unknown origin, with the potential to affect resident's quality of life. Findings include: Review of the policy titled Abuse, Neglect and Exploitation revised 3/1/2024, revealed the policy of the facility to provide protection for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation and misappropriation of resident property. Components of the facility abuse prohibition plan: IV. Identification of Abuse, Neglect, and Exploitation Letter B. Possible indicators of abuse include: 3. Physical injury of a resident of unknown source. V. Investigation of Alleged Abuse, Neglect, and Exploitation Letter A. An immediate investigation is warranted when suspicion of abuse, neglect or exploitation, or reports of abuse, neglect or exploitation occur. VII. Reporting/Response Letter A. The facility will develop and implement written policies and procedures that: Number 1. Reporting of all alleged violations to the Administrator, state agency, adult protective services and to all other required agencies (e.g., law enforcement, when applicable) within specified timeframes: a. Immediately, but not later than two hours after the allegations is made, if the events that cause the allegation involve abuse or result in serious bodily injury. b. No later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury. Review of the electronic medical record (EMR) for R154 revealed he was admitted to the facility on [DATE] with diagnoses including lobular pneumonia, pressure ulcer to sacral region, hypertension (HTN), chronic respiratory failure, and traumatic brain dysfunction. The resident's most recent annual Minimum Data Set (MDS) assessment dated [DATE], revealed his Brief Interview for Mental Status (BIMS) was not coded, indicating cognition could not be determined, due to resident is rarely/never understood. Resident is totally dependent on staff for all care. Review of Facility Incident Report Form (FRI) dated 12/29/2023 documented the type of injury as injury of unknown source. The details of the incident revealed family member called to state resident (R154) has a hip fracture. Resident is not in facility, transferred to hospital on [DATE] due to (SOB) shortness of breath. Investigation started. The date and time of the incident was incomplete - documented as TBD (to be determined). Injury is identified as hip fracture with no details yet. The steps taken by the facility to prevent further incidents was documented as family member called to state resident (R154) has a hip fracture. Resident is not in facility, transferred to hospital on [DATE] due to (SOB) shortness of breath. Review of the Five-Day follow-up dated 1/8/2024 summarized the details of the incident: on December 27, 2023, R154 was sent to hospital via emergency medical services (EMS) due to respiratory failure. He had two transfers that same day, 12/27/2023: from the facility to the local hospital; then from the local hospital to a higher-level care facility. After admission to a higher-level care facility, R154's spouse contacted the facility and reported to the Director of Nursing (DON) that the resident had a femur fracture that was diagnosed in the hospital, with no additional details. An investigation was started. Documentation was requested and reviewed by the DON, and concluded that the incident was unsubstantiated. Interview on 10/9/2024 at 11:45 am, Regional Nurse Consultant (RNC) and Regional Director of Operations (RDO) confirmed that R154's wife called the facility on 12/27/2023 and reported that her husband had a hip fracture, diagnosed during the hospital admission, and confirmed the incident was reported to the state on 12/29/2023. During further interview, the RDO stated that she is not sure why the incident was not reported until 12/29/2023, but she would contact the previous Administrator FFFF to obtain more information about the reporting dates. Interview on 10/9/2024 at 12:30 pm, the RNC and RDO revealed the facility had requested hospital records for R154 on 12/27/2023 to confirm the femur fracture, but the records were not received until 12/29/2023, and that is why the incident was reported to the SSA on 12/29/2023.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure that Minimum Data Set (MDS) assessments were ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews, the facility failed to ensure that Minimum Data Set (MDS) assessments were accurate for one of one residents (R) (118) from a sample of 102, related to smoking. Finding included: Review of the clinical record revealed R118 was admitted to the facility on [DATE] with diagnoses including paraplegia, metabolic encephalopathy, right/left hand contractures, hypertension and lack of coordination. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) was coded as 14, which indicated no cognitive impairment. Section J revealed the section for Current Tobacco Use was unmarked. Review of the facility-provided document titled Smoking List 9/23 revealed R118's name was not on the list. Review of the smoking assessments dated 3/25/2024 and 7/15/2024 revealed R118 did not use smoking/tobacco/nicotine products. Review of R118's care plan revised 2/14/2023 revealed there was no evidence of a care plan addressing resident being a smoker. In an interview on 10/7/2024 at 9:10 am, R118 stated he occasionally smoked, and further stated he smoked once or twice every two to three months. In an interview on 10/7/2024 at 2:20 pm, the MDS Regional Coordinator (MDSRC) stated residents who occasionally smoke need to be care planned and an assessment should be done as well. The MDSRC confirmed R118's smoking assessment documented he did not smoke. In an interview on 10/7/2024 at 2:28 pm, R118 revealed that he last smoked outside in the front smoking area of facility. During an observation on 10/7/2024 at 2:49 pm, with the MDSRC, revealed R118 was outside in the front smoking area of the facility smoking a cigarette with staff present. The MDSRC confirmed R118 was outside smoking. In an interview on 10/6/2024 at 5:33 pm, the Director of Nursing (DON) and Regional Nurse Consultant revealed the nursing staff was responsible for completing the smoking assessments. A policy on resident assessment was requested but not received. Cross Refer F689
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and review of the facility policies titled Medication Administration, and Medication St...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and review of the facility policies titled Medication Administration, and Medication Storage, the facility failed to maintain the correct narcotic count in one of five medication carts (West Wing); failed to ensure one of five medication carts (Dogwood Hall) was locked when not in use, and that medications were not left on top of cart, accessible to residents and non-licensed staff; and failed to ensure expired medications were removed from one of five med carts (Dogwood Hall). The facility census was 210. Findings include: Review of the policy titled Medication Administration, revised 6/1/2024, revealed Policy Explanation and Compliance Guidelines: Number 4. Wash hands prior to administering medication per facility protocol. Number 13. Identify expiration date. If expired, notify nurse manager. Number 14. Remove medication from source taking care not to touch medication with bare hand. Number 21. If medications is a controlled substance, sign narcotic book. Number 23. Correct any discrepancies and report to nurse manager. Review of the policy titled Medication Storage revised 3/1/2023, indicated it is the policy of the facility to ensure all medications housed on our premises will be stored in the pharmacy and/or medication rooms according to the manufacturer's recommendations and sufficient to ensure proper sanitation, temperature, light, ventilation, moisture control, and security. Policy Explanation and Compliance Guidelines: General Guidelines: Number 1c. during a medication pass, medications must be under the direct observation of the person administering medications or locked in the medication storage area/cart. Number 2d. Staff may not leave the area until discrepancies are resolved or reported as unresolved discrepancies. Observation on 10/2/2024 at 9:23 am during morning medication (med) pass on the [NAME] Wing, Licensed Practical Nurse (LPN) AA was preparing to administer Lyrica (a medication to treat nerve and muscle pain, including fibromyalgia; it can also treat seizures) 200 milligrams (mg). Lyrica is a schedule V controlled substance. She was not observed to have washed her hands or to use hand sanitizer prior to beginning the med pass. LPN AA unlocked the narcotic box and retrieved one Lyrica capsule from the medication punch card, leaving six capsules in the [NAME]. She opened the narcotic book to sign out the Lyrica capsule, and the narcotic sign out sheet indicated seven capsules left, however there were only six left in the [NAME]. LPN AA then opened the top drawer of the medication cart, and took out pill cup, and indicated this is the extra one that should have been wasted with the night shift nurse before leaving. LPN AA then called another LPN to waste the drug. Both nurses signed waste and LPN AA placed the capsule in the sharp's container on the medication cart. Observation made on 10/2/2024 at 10:15 am, during medication administration on Dogwood Hall with Registered Nurse (RN) BB, revealed RN BB left a medication punch card with gabapentin capsules unattended on top of medication cart while he went to administer medication to a resident. Observation made on 10/2/2024 at 10:35 am, of Dogwood Hall medication cart, revealed one Humulin (short acting insulin) Kwik Pen 70/30 - 100 units per milliliter (ml) with open date 9/1/2024 and expiration date of 10/1/2024 stored with insulin pens for current use.The pen had a sticker with open date noted as 9/1/2024 and the discard date of 10/1/2024. Interview on 10/2/2024 at 9:50 am, LPN AA confirmed the Lyrica medication should have been wasted with the night shift nurse, but she left prior to wasting medication. Interview on 10/2/2024 at 10:32 am, with RN BB, revealed he leaves medication cards on top of cart so he will remember to reorder them for the residents. He offered no comment regarding the possibility of someone picking the card up, when questioned. During further interview, he confirmed that the insulin medication was expired according to the open date, and it should have been discarded. Interview on 10/2/2024 at 10:41 am, the Director of Nursing (DON) confirmed all medications for waste must be destroyed and witnessed by two licensed nurses using the drug buster. She stated her expectations are for this to be done immediately, and no drugs should be left out. Observation on 10/3/2024 at 3:30 am, during a night shift observation, revealed on the Dogwood Hall, one nursing staff member sitting at the nurses station. The medication cart was noted to be unlocked, with syringes and bags of tube feeding formula sitting on top. Observation and interview on 10/3/2024 at 3:53 am, LPN returned to the unlocked medication cart on Dogwood Hall, and quickly locked it. She was asked if that cart was supposed to be unlocked, and she stated that it was not to be left unlocked. Interview on 10/9/2024 at 2:05 pm, the DON stated that it is unacceptable for the medication carts to be unlocked and unattended.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, resident and staff interviews, and review of the facility policy titled, Food Preparation ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, resident and staff interviews, and review of the facility policy titled, Food Preparation Guideline, the facility failed to prepare food by methods that conserve nutritive value, flavor, and appearance for one of one residents (R) (R91) of 102 sampled residents . Findings include: Review of the facility policy titled Food Preparation Guideline revised on 6/1/2024 revealed it is the policy of this facility to prepare foods in a manner to preserve or enhance a resident's nutrition and hydration status. Definitions: Food attractiveness refers to the appearance of the food when served to residents. Food palatability refers to the taste and/or flavor of the food. Policy Explanation and Compliance Guidelines: 2. Food shall be prepared by methods that conserve nutritive value, flavor and appearance. Review of the electronic medical records (EMR) revealed R91 was admitted to the facility on [DATE] with diagnoses that include, but not limited to acute kidney failure, chronic obstructive pulmonary disease (COPD), and bipolar disorder. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed in a brief interview for mental status (BIMS) score of 14, indicating intact cognition. No moods or behaviors exhibited. She had no documented functional impairments. Interview on 9/23/2024 at 3:32 pm with R91 revealed she had been at the facility for five years. She was observed to be alert and oriented. She revealed that she was served a burnt grilled cheese sandwich, and the kitchen staff refused to replace it. A picture was provided by R91 dated 7/21/2024 of a burnt grilled cheese sandwich and hard pizza with burnt crust dated 8/2/2024. Interview on 10/4/2024 at 9:36 am with the Lead Dietary Aide (LDA) revealed he worked at the prep stations when he entered work at 5:30 am, assisted on the tray line, and prepped cooking items. The LDA stated he checked tray cards because we have a lot of new staff, so I'm down there watching. After reviewing the photo of R91's burnt grilled cheese sandwich, the LDA confirmed that food should never have been sent out like that. Interview on 10/4/2024 at 10:00 am with the [NAME] EEE revealed she had been employed at the facility for 34 years. After reviewing the photo of R91's burnt grilled cheese sandwich, [NAME] EEE confirmed that it did not happen on the morning shift. During further interview, she stated if the food doesn't look right, it should not be served. It should be remade. Interview on 10/7/2024 at 12:18 pm with the Assistant Dietary Manager (ADM) was shown a photo of R91's food, and the ADM confirmed the meal displayed in R91's meal photo was prepared by evening shift and was unacceptable. He stated that he would not eat it, so why expect someone else to eat it? Interview on 10/9/2024 at 10:32 am with Regional Director of Operations (RDO) revealed that she liked burnt food, but if a resident does not like burnt food, the food item should be replaced.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0919 (Tag F0919)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and review of the facility's policy titled, Answering the Call Light the facility faile...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and review of the facility's policy titled, Answering the Call Light the facility failed to ensure resident call lights were within reach to allow the residents to call for staff assistance in seven of 22 rooms (101, 106, 105, 103, 104, 111, 107) on the memory care unit (Magnolia). This failure placed the residents at risk of accidents, injuries, and/or unmet needs. Findings include: Review of the facility's policy titled Answering the Call Light revised September 2022 documented the purpose of this procedures is to ensure timely responses to the resident's request and needs. General Guidelines: Number 4. Be sure that the call light is plugged in and functioning at all times. Number 5. Ensure that the call light is accessible to the resident when in bed, from the toilet, from the shower or bathing facility and from the floor. Observations on 9/22/2024 at 1:23 pm, 9/23/2024 at 9:38 am, 9/24/2024 at 10:03 am, and 9/25/2024 at 9:45 am in room [ROOM NUMBER], revealed the call light was lying on the floor, and not in the reach of the resident (R130). Observation on 9/25/2024 at 9:38 am in room [ROOM NUMBER], revealed both the call lights were behind the bed and not reachable to the resident (R182). Observation on 9/25/2024 at 9:39 am in room [ROOM NUMBER], revealed the call light was lying on the floor, and not reachable to the resident (R189). Observation on 9/25/2024 at 9:44 am in room [ROOM NUMBER], revealed one of the call lights under the bed and not within reach of the resident (R126). Observation on 9/25/2024 at 9:44 am in room [ROOM NUMBER], revealed the call light was positioned on the vacant side of the room inaccessible to the resident (R21). Observation on 9/25/2024 at 9:56 am in room [ROOM NUMBER], a three-bed suite, revealed one of three call lights was on the floor and not reachable to the resident (R49). Observation on 9/25/2024 at 9:56 am in room [ROOM NUMBER], revealed the call light was lying on the floor, not within reach to the resident (R10). Observation and interview on 10/3/2024 at 11:11 am, the Assistant Administrator, Maintenance Director, and the Regional Maintenance Director confirmed the call light in room [ROOM NUMBER] (R130) was on the floor and out of reach from the resident. Interview on 10/8/2024 at 10:16 am, Certified Nursing Assistant (CNA) II confirmed that the residents' call device was supposed to be beside the residents or on the bed at all times. Interview on 10/8/2024 at 10:22 am, Unit Manager (UM) NN revealed call devices should be placed on the bed, beside the resident on the bed, or where they could access them. Interview on 10/8/2024 at 10:26 am, the Regional Nurse Consultant (RNC) revealed there may be situations where the residents could knock the call device on the floor, but the staff should pick it up and position it to the bed. She stated all staff receive education training on call devices along with the residents.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Observation and interview on 9/22/2204 at 1:30 pm, Dogwood Wing in room [ROOM NUMBER], revealed a large amount of trash on th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Observation and interview on 9/22/2204 at 1:30 pm, Dogwood Wing in room [ROOM NUMBER], revealed a large amount of trash on the floor around the bed and the trash can was out of reach of the resident. There was a strong odor noted in the room. The toilet bowl had brown fluid around back part of commode. R48 has a Brief Interview for Mental Status (BIMS) score of 15, indicating cognitvely intact. He stated the housekeepers rarely come in to clean his room, maybe every three days. R48 also stated the water in the bathroom often runs a rusty in color. Water turned on and was not rusty color at this time. 3. Observations on the Magnolia Wing revealed: *9/22/2024 room [ROOM NUMBER] revealed PTAC air filter were filled with debris. *9/22/2024 room [ROOM NUMBER] revealed PTAC air filter were filled with debris. *9/22/2024 room [ROOM NUMBER] revealed PTAC air filter were filled with debris. *9/22/2024 room [ROOM NUMBER] revealed PTAC air filter were filled with debris. Interview on 10/5/2024 at 10:34 am, with Regional Maintenance Director revealed the facility is currently cleaning air filters every three months. Upon verifying the manufacturers recommendations, he stated the air filters are supposed to be cleaned every month. Regional Maintenance Director provided an email indicating the change to be made for cleaning the PTAC air filters from every three months to once per month. Interview on 10/7/2024 at 12:18 pm, with Corporate Maintenance Director revealed the PTAC air filters need to be cleaned every three-months based on Tels (web-based ticketing system to track day-to-day building operations) they use for all of their facilities. The Maintenance Director was present and corrected him that based on manufacturers recommendations PTAC air filters are supposed to be cleaned every month. 4. Observation on 9/23/2024 at 3:47 pm, 10/4/2024 at 2:32 pm, and 10/7/2024 at 9:10 am, [NAME] Wing room [ROOM NUMBER], revealed the PTAC unit to have debris on the inside of the unit throughout the length of the survey. Tour of laundry room on 10/9/2024 on 2:11 pm, with Laundry/Housekeeping Manager NNN revealed a rancid smell. A leaking pipe in the laundry room was observed attached to the wall above an active surge protector. This leaking pipe was slowly dripping a wet liquid substance on a wire connected to the surge protector. The laundry Chute had an overflow of dirty linens spilling on to the floor, most of which were not in bags. Observation of the dryer room revealed two broken dryer machines and two dryer machines that were not reaching the proper temperatures. One of the drying machines was observed missing a door. Observation on 10/9/2024 at 2:40 pm, revealed a total of four dryers, but only two are operational. There are exposed pipes at the top of the dryers with lint and debris substance on top. In the washing area there was a pipe coming down the wall that was leaking water. At the top of that same wall there was a big fan full of fuzzy dark gray and black like substance. Observation on 10/10/2024 at 11:08 am revealed the fan had been cleaned. The laundry Chute door is now being closed so that clothes are not falling onto the floor or overflowing into the bin. There was a team of individuals working on the leaking pipe in the laundry room. Observed on top one of the washing machines was a white and brownish grimy substance. Interview/Walk Around on 10/9/2024 at 11:30 am, the Administrator Assistant (AA), Maintenance Director (MD), and Housekeeping/Laundry tech PPPP revealed that all washers are in working order. The AA stated that if the washers are going in and out, that is a power issue and not an issue with the washers and dryers, themselves. During continued interview, the AA revealed dirty clothes are supposed to be dropped down the Chute and there is a staff member waiting at the bottom of the Chute to get the clothes as they come through. He reiterated that the clean clothes are taken out of the laundry room before they start working on the dirty clothes/linens. Interview on 10/10/2024 at 11:08 am, the MD stated they tried to swap out parts from one of the other dryers to see if that would fix the broken dryer. However, that didn't work, so the MD stated they were going to call out a service team. The MD confirmed that this is an issue that needs to be addressed. Based on observations, record review, and resident and staff interviews, the facility failed to ensure that it was maintained in a safe, clean, and comfortable home-like environment for 12 rooms (G224, G226, G227, G228, G229, G230, D201, W143, M101, M106, M107, M108) on four of five wings (Georgia Wing, [NAME] Wing, Dogwood Wing, and Magnolia Wing) including dirty bathrooms with noisy and dusty exhaust vents, broken light switches, dirty packaged terminal air conditioner (PTAC) units, a broken window, and dead insects in resident rooms. In addition, the laundry room had rancid odor, leaking pipes, dirty laundry overflowing from laundry chute onto floor, trash and lint atop the dryers, and a dusty fan in the clean laundry room. The census was 210. Findings: 1. Observation on 9/22/2024 at 2:21pm, Georgia Wing shared bathroom in room [ROOM NUMBER]/226, revealed the base/support for the toilet was noted to be covered in rust colored substance; the door frame had the same rust colored substance; the light switch was pushed up in the on position, but the light did not come on for resident use when using the bathroom. Observation on 9/22/2024 at 2:50 pm, Georgia Wing shared bathroom in room [ROOM NUMBER]/229, revealed the out take vent was covered with a fuzzy grey substance and was making a churning sound when in the on position; there were dead bugs in the bathroom light globe; and the hand sanitizer pump in room [ROOM NUMBER] was empty. Observation on 9/22/2024 at 3:32 pm, Georgia Wing, in room [ROOM NUMBER], the base board behind the door is missing. Observation on 9/22/2024 at 4:05 pm, Georgia Wing room [ROOM NUMBER], the filter on the packaged terminal air conditioner (PTAC) unit, both PTAC filters were covered with fuzzy grey colored substance, and there was black colored particles on the left side filter. Observation on 9/23/2024 at 2:37 pm, Georgia Wing in room [ROOM NUMBER], revealed the window has a crack in the glass, and a dead bug on the window sill. Observation on 9/23/2024 at 2:47 pm, Georgia Wing shared bathroom in room [ROOM NUMBER]/226 revealed a strong urine smell in the bathroom, bathroom light still does not work, the base boards were covered with rust colored substance; and the base of the toilet continued to be covered with a rust-colored substance. Observation on 9/23/2024 at 3:01 pm, Georgia Wing room [ROOM NUMBER], PTAC filter remains covered with fuzzy grey substance. Observation on 9/23/2024 at 3:15 pm, Georgia Wing in room [ROOM NUMBER], revealed the bathroom exhaust fan had grey dust build-up, and the fan squeals loudly. The bathroom light flickers in the on position.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected multiple residents

Based on observations, staff interviews, and review of the facility's policy titled Sufficient and Competent Nursing, the facility failed to ensure nursing staff provided supervision and oversight for...

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Based on observations, staff interviews, and review of the facility's policy titled Sufficient and Competent Nursing, the facility failed to ensure nursing staff provided supervision and oversight for residents, as evidenced by nursing staff sleeping and watching videos during a third shift observation. The census was 210. Findings include: Review of the facility's undated policy titled Sufficient and Competent Nursing under the Policy Statement revealed, Our facility provides enough nursing staff with the appropriate skills and competency to provide nursing and related care and services for all residents in accordance with resident care plans and assessment. Under the Policy Interpretation and Implementation section revealed, 1. Licensed nurses and certified nursing assistants are available 24 hours a day, seven 7 days a week to provide competent resident care services including: (a) assuring resident safety, (b) attaining or maintaining the highest practical physical, mental, and psychosocial well-being of each resident and (d) responding to resident needs .2.(b) A charge nurse is a licensed nurse with designated responsibilities that may include staff supervision. Observation on 10/3/2024 at 3:50 am, revealed on the Magnolia Hall (dementia care unit) staff members were behind the nurse's station on their personal phone, sleeping, and watching movies on a laptop. Specifically, Certified Nurse Assistant (CNA) GGGG was sleeping at the nurse station with her head down; CNA HHH and CNA HHHH were both in the resident dining room with their back turned away from the resident's rooms watching a movie on a laptop computer; Licensed Practical Nurse (LPN) IIII was nodding at the nurse station and Infection Preventionist (IP) was scrolling on her phone at the nurse's station. Interview on 10/3/2024 at 10:21 am, with the Director of Nursing (DON) revealed they do not currently have a night supervisor. The DON revealed, the LPN's on each hall are the Charge Nurses for the overnight shifts. She continued to state the Magnolia Hall has four to five staff members for the overnight shift with an additional staff member as a sitter. The DON stated the observation related to the overnight staff who were observed sleeping was not brought to her attention. She further stated she expects the staff to be held accountable for their actions and to perform their professional duties and responsibilities. She revealed, the 11:00 pm - 7:00 am shift supervisor was to make sure things on their floor were going well. Interview on 10/3/2024 at 11:30 am, the DON, Regional Nurse Consultant (RNC), and Regional Director of Operations (RDO) confirmed staff should not be sleeping, should not be on their phones, and should not be watching movies on the unit and those actions were not acceptable. They stated that CNA GGGG was on her 30-minute break when the surveyor observed her sleep behind the nurse's station. During further interview, the Regional Director of Operations stated there were no residents harmed during that duration of time, and believes there should not be a federal regulation violation.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Review of the facility policy titled Hand Hygiene revised 5/30/2024, revealed the Policy: All staff will perform hand hygiene pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Review of the facility policy titled Hand Hygiene revised 5/30/2024, revealed the Policy: All staff will perform hand hygiene procedures to prevent the spread of infection to other personnel, residents, and visitors. This applies to all staff working in all locations within the facility. Observation on 10/2/2024 at 9:23 am, during morning medication administration with LPN AA began to prepare resident medications and failed to perform hand hygiene prior to, or following medication administration for each resident. During the preparation, she placed a medication in a medicine cup, and two pills fell into the cup. Using her bare hands, LPN AA took the extra tablet out of the medicine cup and discarded it into the sharps container. In addition, she failed to clean and disinfect shared equipment (blood pressure cuff) between uses for other residents. Interview on 10/2/2024 at 9:50 am, with LPN AA confirmed that all shared equipment should be cleaned between resident use, and that she did not wash her hands or use hand sanitizer after every resident. Also states she cannot touch any of the medicine. Interview on 10/2/2024 at 10:41 am, the DON stated that all staff should be washing their hands between each resident they care for, and the medication nurses should definitely at least be using hand sanitizer during medication administration. During further interview, she stated that staff should be taking precautions with infection control and cleaned shared equipment with an appropriate disinfectant for the appropriate dwell time. 5. Review of the policy titled Tracheostomy Care dated 1/1/2023, section; Number 6. procedure with use of reusable cannula: items a through o revealed policy statement for staff to perform hand hygiene, put on exam gloves, mask and eye protection to perform tracheostomy care. Further states remove exam gloves are used to remove old dressing and discard of exam glove with dressing. Staff member will then prepare the equipment needed at bedside table, open the sterile tracheostomy care kit, and apply sterile gloves. Pour saline water into basin of kit with non-dominant gloved hand. Remove and clean inner cannula using sterile technique. Clean stoma with normal saline or sterile water, moistened gauze, and dry the area. Change tracheostomy ties, dispose of equipment and perform hand hygiene. Document procedure and report signs or symptoms of infections to the physician. Observation on 9/22/2024 at 2:15 pm revealed R154 with tracheostomy tube in place, noted with a copious amount of yellow thick secretions noted coming out around tubing and drainage on gauze. Oxygen at 2.5 liters per minute via tracheostomy collar. Observation on 9/22/2024 at 2:20 pm, Respiratory Therapist (RT) KK performed tracheostomy care/suctioning. RT KK brought the supply cart into residents room on side of bed near the door, donned non-sterile gloves, removed the gauze around trach, wiped with 4x4 gauze, reached into pack of non-sterile gauze with contaminated gloves for more gauze, continuing to wipe away secretions. He reached into gauze pack again with contaminated gloves, a total of four times. RT KK then opened suctioning cath kit, placed sterile gloves to side and picked up suction catheter with contaminated gloves, catheter brushed against bed curtain as he reached for suction cannister tubing out of the drawer. RT KK then suctioned trach three times holding finger over opening for continuous suction during insertion and removal of suction catheter. R154 coughed continually. Return of thick white secretions noted. RT KK removed suction catheter placed in trash and laid suction tubing over the suction machine uncovered. RT KK did not wash his hands or use hand sanitizer prior to or after the provision of tracheostomy care. Interview on 9/22/2024 at 2:26 pm, with RT KK stated suctioning tracheostomy is not a sterile procedure for R154, referring to resident as he gets suctioned so frequently. During further interview, RT KK stated he gets gauze out of the bag as needed throughout the procedure and uses package until it is gone for any resident needing respiratory care. He stated he always brings the supply cart into resident room for care. Interview on 9/25/2024 at 9:51 am, RT JJ revealed tracheostomy suctioning is always a sterile procedure, if new non-sterile gauze is needed during procedure. RT JJ revealed she will change gloves as that would ensure remaining gauze in bag would remain clean. Interview on 10/2/2024 at 10:45 am, the DON revealed the Respiratory Therapists report to her, and she stated they have completed the competency check off for tracheostomy care. She stated her expectation is for tracheostomy care to be done following policy and best practices to ensure sterile technique is maintained. Interview on 10/3/2024 at 1:27 pm, the Infection Preventionist confirmed that tracheostomy care and suctioning begins with removing current dressing with exam gloves, but then moves to a sterile procedure per policy. During further interview, she revealed at no point should staff go back into a package of clean gauze with contaminated gloves. She stated her expectations are to follow policies. Review of the Competency Assessment for Tracheostomy Care for Respiratory Therapists KK and JJ, with all areas marked as yes indicating demonstrated competency. The competency checkoff's are dated 3/24/2024 (RT JJ) and 5/29/2024 (RT KK). 7. Review of the facility policy titled Routine Cleaning and Disinfection revised on 4/20/2024 indicated Policy Statement: It is the policy of this facility to ensure the provision of routine cleaning and disinfection in order to provide a safe, sanitary environment and to prevent the development and transmission of infections to the extent possible. Definitions: Cleaning refers to the removal of visible soil from objects and surfaces and is normally accomplished manually or mechanically using water and detergents or enzymatic products. Disinfection refers to thermal or chemical destruction of pathogenic and other types of microorganisms. Standard Precautions refer to the infection prevention practices that apply to all residents, regardless of suspected or confirmed diagnosis or presumed infection status. Policy Explanation and Compliance Guidelines: Number 1. Routine cleaning and disinfection of frequently touched or visibly soiled surfaces will be performed in common areas, resident rooms, and at the time of discharge. Number 5. Standard precautions will be adhered to when cleaning any blood or body fluid spills, or soiled material that have the potential to contain these or other potentially contaminated substances. Number 11. Staff will ensure cleaning carts are checked and stocked with necessary supplies at the beginning of each shift. Observation and interview on 10/2/2024 at 10:39 am, with Housekeeping Aide AAA exited from room G229's bathroom carrying an exposed toilet brush, dripping with water, as she walked through the room out to the hallway. She then proceeded to go the room across from G229. Housekeeping Aide AAA was asked about the protocol regarding the handling of dirty cleaning items, such as the toilet brush after use, and she stated they're supposed to have a bucket to carry the toilet brush back to the cart. She stated she doesn't have a bucket at the moment, since there is only one bucket for the entire building. During continued interview, Housekeeping Aide AAA stated she normally mops the floors afterward and was waiting for the surveyors to leave the room before she could mop. Interview on 10/7/2024 at 12:47 pm, with the Housekeeping Director (HD) revealed once the housekeeping aides clean the toilet bowl, they have a bowl with the toilet brush that is connected together, and they have to put brush in the bowl and transport the brush back to the cart once they are done cleaning the bathroom. The HD stated his expectations are that once housekeeping aides are done cleaning the toilet, they transport the toilet brush in the brush bowl back in to the cart. He stated they don't use buckets. During further interview, he stated he has provided housekeeping aides with in-service training on infection control practices regarding housekeeping. 6. Review of the facility policy titled Infection Prevention and Control Program reviewed 3/12/2024 documented the Policy: The facility has established and maintains an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases and infections per national standards and guidelines. Policy Explanation and Compliance Guidelines: Number 12. Linens: a. Laundry and direct care staff shall handle, store, process, and transport linens to prevent spread of infection. b. Clean linen shall be separated from soiled linen at all times. c. Clean linen shall be delivered to resident care units on covered linen carts with covers down. d. Linen shall be stored on all resident care units on covered carts, shelves, in bins, drawers, or linen closets. e. Soiled linen shall be collected at the bedside and placed in a linen bag. When the task is complete, the bag shall be closed securely and placed in the soiled utility room. Soiled linen shall not be kept in the resident's room or bathroom. f. Environmental services staff shall not handle soiled linen unless it is properly bagged. Observation on 10/9/2024 at 2:11 pm, upon entry to the laundry room noted a rancid smell. The laundry chute had an overflow of dirty linens spilling on to the floor, most were not in bags. Interview on 10/9/2024 at 2:50 pm, with Assistant Administrator stated that dirty clothes are supposed to be dropped down the laundry chute, there is a staff member waiting at the bottom of the chute to get the clothes as they come down. He did not provide an explanation as to why the laundry chute was full and spilling onto the floor. Observation on 10/10/2024 at 11:08 am, the laundry chute is now being closed so that clothes aren't falling onto the floor or overflowing into the bin. Based on observations, record review, staff interviews, and review of the facility policies titled Infection Surveillance, Infection Prevention and Control Program, Tracheostomy Care, Hand Hygiene, and Routine Cleaning and Disinfection, the facility failed to maintain an effective infection prevention and control program that demonstrated ongoing surveillance, recognition, investigation and control of infections to prevent possible cross contamination. Specifically, facility staff failed to wash and/or sanitize hands during the provision of tracheostomy care, during medication administration, during the handling of clean linens, passing ice to residents; failed to maintain hand sanitizer dispensers; failed to store residents personal care items appropriately; failed to clean and disinfect reusable equipment (blood pressure machine); and failed to clean resident bathrooms appropriately. The census was 210. Findings: 1. Review of the facility policy titled Infection Surveillance reviewed 6/1/2024 revealed Policy: A system of infection surveillance serves as a core activity of the facility's infection prevention and control program. Its purpose is to identify infections and to monitor adherence to recommended infection prevention and control practices in order is to reduce infections and prevent the spread of infections. Policy Explanation and Compliance Guidelines: Number 7. Monthly time periods will be used for capturing and reporting data. Line charts will be used to show data comparisons over time and will be monitored for trends. Number 12. revealed that Data to be used in the surveillance activities may include, but are not limited to: a. 24-hour shift reports b. Lab reports c. Antibiograms d. Antibiotic use reports from pharmacy e. Medication regimen review reports f. Skills validations for hand hygiene, PPE, and/or high-risk procedures g. Rounding observation data h. Documentation of signs and symptoms in clinical record Interview on 10/5/2024 at 9:46 am, the Director of Nursing (DON) was asked for the facility's infection control line listings for the past year, the infection control education, hand hygiene observations, vaccine records for five selected residents, and antibiotic stewardship. Review of the provided documents occurred. Review of the facilities surveillance data for October 2023 through September 2024 revealed the infection control line listings did not have documentation reflecting facility's tracking and trending of infections. The infections listed on the line listing did not have symptoms, any testing and results listed, or antibiotic start and stop dates. There were also no infection rates included for the months. The only months with facility maps associated with the infections were August and September. Interview on 10/7/2024 at 1:20 pm, the DON revealed she had been doing the Infection Preventionist work until the Infection Preventionist returned full time. 2. Review of the facility policy titled Hand Hygiene revised 5/30/2024, revealed the Policy: All staff will perform hand hygiene procedures to prevent the spread of infection to other personnel, residents, and visitors. This applies to all staff working in all locations within the facility. Observation on 9/22/2024 at 9:46 am, during the initial screening of the residents on the Georgia Wing revealed there were only two hand sanitizer dispensers on the hall for rooms 217 through 230. Observation on 9/22/2024 at 2:50 pm, Georgia Wing in room [ROOM NUMBER] revealed the hand sanitizer dispenser in room was not functioning. Observation on 9/22/2024 at 3:51 pm, Georgia Wing in room [ROOM NUMBER] revealed the hand sanitizer dispenser was not functioning. Observation on 9/22/2024 at 3:54 pm, Georgia Wing in room [ROOM NUMBER] revealed that the hand sanitizer dispenser was not functioning. Observation on 9/22/2024 at 3:54 pm, Georgia Wing in room [ROOM NUMBER] revealed that the hand sanitizer dispenser was not functioning. 3. Observation on 9/22/2024 at 2:50 pm, Georgia Wing shared bathroom in room [ROOM NUMBER]/229 revealed one unlabeled bath basin and one unlabeled bed pan on the bathroom floor. They did not have a room number or a resident name on them, nor were they in a bag. Observation on 9/22/2024 at 3:15 pm, Georgia Wing shared bathroom in room [ROOM NUMBER]/226 revealed one bath basin and one urinal in the bathroom, unbagged and unlabeled. Observation on 9/22/2024 at 3:51 pm, Georgia Wing shared bathroom of 228/230 revealed one urinal, and one bed pan in the bathroom and was not labeled and was not in a bag. Observation on 9/23/2024 at 2:37 pm, Georgia Wing shared bathroom in room [ROOM NUMBER]/226 revealed the bath basin and urinal were still present, unlabeled, and un-bagged. Observation on 9/23/2024 at 3:02 pm, Georgia Wing shared bathroom in room [ROOM NUMBER]/230 revealed that the urinal in the bathroom was not labeled and not in a bag. Interview on 9/24/2024 at 12:35 pm, CNA GGGG verified the personal care items (bath basin/bedpan/urinal) in the shared bathrooms on the Georgia Wing were not labeled with room number or resident name, and none of them were in a bag. Interview on 10/7/2024 at 1:20 pm, the DON stated that it is her expectation that all bath basins, bed pans, and urinals be labeled and bagged. She stated that it is not as important as the date but at least the name and that it is bagged. 4. Review of the facility policy titled Routine Cleaning and Disinfection revised on 4/20/2024 indicated Policy Statement: It is the policy of this facility to ensure the provision of routine cleaning and disinfection in order to provide a safe, sanitary environment and to prevent the development and transmission of infections to the extent possible. Definitions: Cleaning refers to the removal of visible soil from objects and surfaces and is normally accomplished manually or mechanically using water and detergents or enzymatic products. Disinfection refers to thermal or chemical destruction of pathogenic and other types of microorganisms. Standard Precautions refer to the infection prevention practices that apply to all residents, regardless of suspected or confirmed diagnosis or presumed infection status. Policy Explanation and Compliance Guidelines: Number 1. Routine cleaning and disinfection of frequently touched or visibly soiled surfaces will be performed in common areas, resident rooms, and at the time of discharge. Number 5. Standard precautions will be adhered to when cleaning any blood or body fluid spills, or soiled material that have the potential to contain these or other potentially contaminated substances. Number 11. Staff will ensure cleaning carts are checked and stocked with necessary supplies at the beginning of each shift. Observation on 10/3/2024, at 4:02 am, during an 11:00 pm - 7:00 am shift observation, Licensed Practical Nurse (LPN) TTT was observed entering a room on the Dogwood Wing with the rolling electronic blood pressure machine. After a few minutes in the room, she was observed leaving the room with the blood pressure machine, and without cleaning/disinfecting the machine, she entered another room across the hall. After a few minutes, she left that room without cleaning the machine. She left the machine in the hallway and returned to the medication cart. Observation on 10/3/2024 at 4:08 am, during an 11:00 pm - 7:00 am shift observation, CNA SSS was observed leaving a room and going to a computer in the hallway, presumably to be charting for resident care. A resident came out of his room and asked CNA SSS for a cup of ice. She walked away from the computer and walked down to the ice cooler, picked up the ice scoop, and filled a cup of ice for the resident. She walked back to the residents room and gave him the cup of ice and left the room. She went to a linen cart on the hallway and grabbed some clean linen from the cart, and then entered the room again with the linen. After she left the room, she returned to the computer. She never stopped to wash her hands or apply hand sanitizer before, during, or after the series of tasks. Interview on 10/3/2024 at 4:12 am, LPN TTT was questioned about the process for cleaning equipment that is shared between residents. She stated that it is to be cleaned after every three residents. She then stated that it is to be cleaned with a bleach wipe that has a 3-minute kill time. Interview on 10/3/2024 at 4:20 am, CNA SSS was interviewed about getting ice and clean linen without cleaning her hands, after exiting residents rooms, and after working on the computer. She revealed that she should have cleaned her hands before obtaining ice for the resident. She also stated that she should have cleaned her hands before obtaining clean linen because she is not supposed to be wearing gloves in the hallway. Interview on 10/7/2024 at 1:20 pm, the DON stated that hand hygiene should be completed before and after care and between residents. During further interview, she stated that if staff are charting the computer, and went to get ice, they should perform hand hygiene before getting the ice. She stated that hand hygiene education is something that occurs continuously.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and review of facility's policies titled Date Marking for Food Safety and Record of Food Temp...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and review of facility's policies titled Date Marking for Food Safety and Record of Food Temperatures, the facility failed to ensure proper food labeling and storage, failed to discard food items by the expiration dates, failed to ensure foods were maintained at proper temperatures, and failed to maintain sanitary conditions of the ice machine. The census was 210. Findings Include: Review of the undated policy titled Food Receiving and Storage, revealed Policy Statement: Foods shall be received and stored in a manner that complies with safe food handling practices. Policy Interpretation and Compliance: Number 6. Dry foods that are stored in bins will be removed from original packaging, labeled and dated (use by date). Such foods will be rotated using a first in - first out system. Number 7. All foods stored in the refrigerator or freezer will be covered, labeled and dated (use by date). Review of the policy titled Date Marking for Food Safety, dated 6/1/2024 revealed Policy Statement: The facility adheres to a date marking system to ensure the safety of ready-to-eat, time/temperature control for safety food. Policy Explanation and Compliance Guidelines for Staffing: Number 2. The food shall be clearly marked to indicate the date or day by which the food shall be consumed or discarded. Number 3. The individual opening or preparing a food shall be responsible for date marking the food at the time the food is opened or prepared. Number 5. The discard day or date may not exceed the manufacturer's use-by date, or four days, whichever is earliest. The date of opening or preparation counts as day 1. (For example, food prepared on Tuesday shall be discarded on or by Friday.) Number 6. The Head Cook, or designee, shall be responsible for checking the refrigerator daily for food items that are expiring, and shall discard accordingly. Number 7. The Dietary Manager, or designee, shall spot check refrigerators weekly for compliance, and document accordingly. Corrective action shall be taken as needed. Review of policy titled Record of Food Temperatures, reviewed 3/1/2023 revealed it is the policy of the facility to record food temperatures daily to ensure food is at the proper serving temperature(s) before trays are assembled. Policy Explanation and Compliance Guidelines: Number 10. Ready-to-eat foods that require heating before consumption should be taken directly from a sealed container or an intact package from an approved food processing source and heated to at least 135 degrees F for holding for hot service. Number 11. No food will be served that does not meet the food code standard temperatures. Number 12. Food will not be cooked or reheated using the steam table because it does not bring food to the proper temperature within acceptable timeframes. Observation on 9/22/2024 at 12:23 pm during initial kitchen tour with cook EEE, revealed the following: *uncovered ice scoop laying on top of the ice machine *unwrapped yellow slices of block cheese in cooler *one gallon pitcher of brown liquid not labeled nor dated in cooler *31 individual single serve foam cups of liquids without a label or date in cooler *one 1.8 pound (lb) expired box of biscuit mix in dry storage *one 11.3 ounce (oz) expired package of gravy mix in dry storage *one 1.8 lb package of opened mashed potatoes without open date or use by date in dry storage *one opened box of scallop potatoes without open date or use by date in dry storage *two eight-quart containers of red food substance resembling Jello, unlabeled and no use by date in refrigerator *one eight-quart container of yellow food substance resembling pudding, unlabeled and no use by date in refrigerator *large pan of cut apples, unlabeled and no use by date, in milk refrigerator *Two 100 count box expired single serve sour cream cups on top of milk storage refrigerator *four one-gallon bags of food items (two with a white unidentified food substances, one with cut cucumbers, and one with block cheese) unlabeled and no use by date in walk in cooler During continued tour, observation of a double sink used for washing and prepping vegetables/produce and thawing meat was observed with dirty dish container inside the sink; under [NAME] the three-compartment sink was rust, dirt, and debris; can opener revealed red/brown build up substance, sugar container observed with scoop inserted inside the sugar bin. Observation on 9/22/2024 at 1:06 pm, [NAME] XXX opened a stock can of chicken noodle soup, poured it into a Stainless Steele pan on the steam table line, and prepared to serve residents during the lunch tray serving. Interview on 9/22/2024 at 1:08 pm, [NAME] EEE revealed the proper serving procedure for hot foods was to bring goods to 135 degrees before placing on serving line. [NAME] EEE removed soup from steam table and instructed cook XXX to bring soup to temperature by placing in oven. Observation on 9/24/2024 at 10:14 am, revealed 41 individual one lb seasoning containers without an open or discard date, 25 of the 1 lb containers were left open and unattended; lighter fluid was found near plastic and paper; 61 four fluid oz containers of prune juice with expiration date 6/2024; ice machine ventilation openings were covered in layers of dust like particles. Inside ice machine revealed a black flake material inside the machine on the ice. Observation on 10/2/2024 at 9:57 am, revealed the hood vent was not cleaned by 'next service date' of 9/2024. Interview on 10/4/2024 at 9:36 am, with Lead Dietary Aide (LDA) DDD stated dietary department is short staffed, and wrong items are placed on trays because they are still learning. The LDA DDD stated they are trying to ensure all dietary staff know how to perform each duty in the kitchen, but some staff that are nonchalant about it. During further interview, LDA DDD stated the cooks and supervisors are responsible for labeling food. Interview on 10/4/2024 at 10:00 am, with [NAME] EEE revealed everyone is responsible for labeling and dating foods items, but whatever they use they are supposed to put open date and used by date. [NAME] EEE revealed the facility is in the middle of hiring new staff and getting new management, and states that is why people are not doing their jobs and being nonchalant. [NAME] EEE confirmed if management is not here, cooks are in charge. [NAME] EEE shared the items found outdated or no label is from people not doing their jobs and being nonchalant. Interview on 10/7/2024 at 12:18 pm, with Assistant Dietary Manager (ADM) revealed he makes sure the kitchen runs properly, residents get what they need, food ordering, performs preference likes and dislikes, and attends resident council meetings. ADM shared labeling/dating is everyone responsibility and he check in the morning with assistance sometimes from prep dietary staff. ADM confirmed the expired, unlabeled and undated items were overlooked. ADM mentioned the last in-service was on 9/27/2024 on food storage, labeling, and dating, but stated obviously still has work to be done.
Mar 2024 2 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected multiple residents

Based on observations, staff interviews, review of the facility documents titled Employee Education Attendance Record: Topic of In-Service: Continent Care, and Attendance Form: Course title Incontinen...

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Based on observations, staff interviews, review of the facility documents titled Employee Education Attendance Record: Topic of In-Service: Continent Care, and Attendance Form: Course title Incontinent Care, and review of the facility policy titled Abuse, Neglect, and Exploitation, the facility failed to protect the resident's right to be free from neglect by not ensuring that Activities of Daily Living (ADL) care was provided. Specifically, briefs and bed linen changes, were not provided as needed for seven Residents (R) (R6, R8, R11, R23, R25, R28, R29) out of 29 sampled residents. Findings include: A review of the facility policy titled Abuse, Neglect, and Exploitation, with a revised date of 3/1/2023, revealed the Policy stated: It is the policy of this facility to provide protections for the health, welfare, and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse, neglect, exploitation, and misappropriation of resident property. The Definitions section stated: Neglect means failure of the facility, its employees, or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish, or emotional distress. The section titled The components of the facility abuse prohibition plan are discussed herein: Subsection IV Identification of Abuse, Neglect, and Exploitation, Section IV B: Possible indicators of abuse include but are not limited to: 8. Failure to provide care needs such as comfort, safety, feeding, bathing, dressing, turning & repositioning. A review of the facility document titled Employee Education Attendance Record dated 2/7/2024 documented the Topic of In-service: Continent Care. Content: Assisting Residents and Emptying Urinals. Objectives: At the completion of this training session the participants will empty urinals PRN (as needed), no double briefs on residents. There were 31 nursing staff signatures on the sign-in sheet. A review of the facility document titled Attendance Form dated 2/22/2024 indicated a course title: Incontinent care. There were 23 nursing staff signatures on the sign-in sheet. Observation on 3/11/2024 at 9:00 am of Certified Nurse Assistant (CNA) A3 providing incontinence care to resident R6 revealed one brief removed and a large dried brown urine circle under the resident and under the turn sheet. Observation on 3/1/2024 at 9:10 am of CNA AA providing incontinence care to R8 revealed one brief removed and a large brown urine spot noted under the resident. Observation on 3/11/2024 at 9:50 am of CNA QQ providing incontinence care to R11 revealed a large dried brown spot on the turn sheet under the resident near the gastrostomy tube site. Further observation revealed stained sheets under the resident. Observation on 3/11/2024 at 11:15 am of CNA A16 providing incontinence care to R23 revealed the removal of a brief revealed a large brown urine spot on the draw/turn sheet under the resident. Observation on 3/11/2024 at 11:20 am of CNA A16 providing incontinence care to R25 revealed R25 was wearing two incontinence briefs and observation revealed a large brown dried urine spot under the resident on the draw/turn sheet. An interview on 3/11/2024 at 9:55 am with the Assistant Director of Nursing (ADON) RR revealed that the staff has had in-service training on incontinence care. She revealed that the residents should be changed as needed. An interview on 3/11/2024 at 11:00 am with CNAs A17 and A18, on the Dogwood/Georgia Hall, confirmed that they found residents wet with brown urine stains on the sheets when they made morning rounds. Interviews on 3/11/2024 at 11:05 am with four CNAs (CNA A12, CNA A13, CNA A14, and CNA A15) on the Dogwood/Georgia Hall, confirmed they found some residents wet with brown urine spots when they made morning rounds. They confirmed that resident R28 was wet that morning and had large brown urine spots under him. Interview on 3/11/2024 at 2:33 pm with CNAs A18 and A19, on the [NAME] Hall, confirmed during rounds that morning, R29 was discovered wet and with large brown urine stains on sheets under the resident. An interview on 3/11/2024 at 4:30 pm with the Director of Nursing (DON) revealed that the staff, including CNAs, had received in-service on incontinence care. She revealed that it had been reported that residents were being left wet, not changed, and wearing two briefs. She revealed that the staff was in-serviced and was being monitored. She revealed that the residents should be checked and changed frequently and should not have on two briefs.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0914 (Tag F0914)

Could have caused harm · This affected most or all residents

Based on observations, staff interviews, and review of the facility policy titled Perineal Care, the facility failed to ensure full visual privacy was provided for residents (R) on three of five halls...

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Based on observations, staff interviews, and review of the facility policy titled Perineal Care, the facility failed to ensure full visual privacy was provided for residents (R) on three of five halls. Specifically, the facility failed to ensure proper-sized privacy curtains were in place and functional in twenty-one resident rooms on Magnolia Hall, one resident room on Dogwood Hall, and one resident room on East Hall. The census was 209 residents. This deficient practice had the potential to diminish the resident's quality of life in an environment that promotes the maintenance or enhancement of each resident's quality of life. Findings include: Review of the policy titled Perineal Care, revised 2018, revealed the section titled Steps in the Procedure line number 6. Avoid unnecessary exposure of the resident's body. Observation on 3/11/2024 at 9:00 am of Certified Nurse Assistant (CNA) A3 providing incontinence care to (R6) revealed full visual privacy was not provided due to the privacy curtains missing. Observation on 3/1/2024 at 9:05 am of CNA A3 providing incontinence care to resident R7 revealed full visual privacy was not provided due to the curtains being too short, and not able to be pulled around the bed. Observation on 3/1/2024 at 9:10 am of CNA AA providing incontinent care to R8 revealed full visual privacy was not provided due to the curtains being too short, and not able to be pulled around the bed. Observation on 3/1/2024 at 9:20 am of R9 revealed full visual privacy could not be provided due to the curtains being too short, and not able to be pulled around the bed. Observation on 3/11/2024 at 9:35 am of CNA WW providing incontinence care to R10 revealed full visual privacy could not be provided due to the curtains being stuck on tracks, and unable to be moved. Observation on 3/11/2024 at 9:50 am of CNA QQ providing incontinence care to R11 revealed full visual privacy was not provided due to the curtains being too short, and not able to be pulled around the bed. Observation on 3/11/2024 at 10:15 am during a walk-through with the Administrator, the Housekeeping Supervisor, and the Maintenance Director, revealed there were twenty-seven rooms on the Magnolia Hall with missing privacy curtains, privacy curtains that were short in width, and privacy curtains unable to be moved due to being stuck on the curtain track on the Magnolia Hall. Observation on 3/11/2024 at 10:58 am of CNAs A17 and A18 providing incontinence care for R21 revealed full visual privacy could not be provided due to the curtains being too short, and not able to be pulled around the bed. Observation on 3/11/2024 at 11:20 am of CNA A16 providing incontinence care to R25 revealed full visual privacy could not be provided due to the curtains being stuck on tracks, and unable to be moved. An interview on 3/11/2024 at 9:55 am with the Assistant Director of Nursing (ADON) RR revealed that housekeeping had been made aware of problems with the privacy curtains. An interview on 3/11/2024 at 10:18 am with the Administrator revealed that the curtains were taken down by housekeeping to be washed. He revealed that the facility is currently being renovated. He revealed that housekeeping had not put the curtains back in the rooms. An interview on 3/11/2024 at 4:30 pm with the Director of Nursing (DON) revealed that all residents are to be provided privacy during care. She revealed that housekeeping staff are to monitor the privacy curtains.
Jul 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interviews, and record review, the facility failed to ensure food served was palatable...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interviews, and record review, the facility failed to ensure food served was palatable for three of 14 sampled Residents (R) (R#76, R#88, and R#109). The deficient practice had the potential to cause the Residents to decrease the amount of food eaten and therefore impede recovery from illness or injury. Findings include: Review of the quarterly Minimum Data Set (MDS) dated [DATE] for R#76, section C-Cognition revealed a Brief Interview for Mental Status (BIMS) score of 13, indicating R#76 was cognitively intact. Diagnoses included but not limited to dysphagia oropharyngeal stage. Review of the quarterly MDS dated [DATE] for R#88, section C-Cognition revealed a BIMS score of 15, indicating R#88 was cognitively intact. Diagnoses included but not limited to neoplasm of the larynx, unspecified, tracheostomy status, dysphagia. Review of the quarterly MDS dated [DATE] for R#109, section C-Cognition revealed a BIMS score of 12, indicating R#109 was moderately cognitively impaired. Diagnoses included but not limited to acute kidney failure unspecified. Observation of a lunch test tray and interview on 7/19/2023 at 1:30 p.m. with the Receptionist revealed the pork loin was dry and tough, the carrots were ok, the potatoes were not good, and the roll tasted like dough and was dry and chewy. The food was warm but dry. The carrots had some seasoning and were the best item on the tray. Observation of a breakfast tray and interview on 7/20/2023 at 9:00 a.m. with Housekeeping Supervisor OO revealed the grits were grainy and undercooked. The bacon, scrambled eggs, and Danish were good. Interview on 7/18/2023 at 10:30 a.m. with R#76 revealed the food is horrible, it doesn't taste right, the bacon and sausage taste old, and the food is not fresh.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observations, resident and staff interviews, and review of the facility's policy titled, Food Receiving and Storage, the facility failed to ensure opened food items were properly dated and la...

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Based on observations, resident and staff interviews, and review of the facility's policy titled, Food Receiving and Storage, the facility failed to ensure opened food items were properly dated and labeled in the cooler, freezer, and dry food pantry. In addition, the facility failed to ensure the top of the oven and fryer were clean and to provide a safe environment in the kitchen. Specifically, the facility stored bath towels inside an oven that was not working, but the burners on top of the stove were functioning. The deficient practice had the potential to affect all 184 residents receiving an oral diet and the safety of all 202 residents in the facility. Findings include: Review of the facility's policy titled, Food Receiving and Storage revised October 2017 revealed that foods should be received and stored in a manner that complies with safe food practices. Dry goods that are stored in bins will be removed from original packaging, labeled, and dated (use by date). Such foods will be rotated using a first in and first out system. All foods stored in the refrigerator or freezer will be covered, labeled, and dated (use by date). Other opened containers must be dated and sealed and covered during storage. Tour and observation of the kitchen on 7/18/2023 at 10:15 a.m. with the Dietary Manager revealed no open date on a container of flour, no open date on a container of sugar, no open date on a partial loaf of bread, and two bags of spoiled green onions and expired lettuce and tomatoes in the cooler. The Dietary Manager confirmed the expired food and discarded the food. There were two ovens not working but the burners on top of the stove did work. There were towels stored in one of the ovens. The deep fryer had greasy looking substance on the outside bottom of the equipment and the top of the stove had old, caked on, greasy looking substance on the equipment. The Dietary Manager confirmed all issues noted during the tour. Observation and interview on 7/18/2023 at 1:00 p.m. with the Corporate Administrator revealed all discrepancies were discussed plus an open container of pureed fruit was noted on a cart. The Corporate Administrator discarded the pureed fruit.
Apr 2023 10 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, interviews, and review of the policy titled Administering Medication, the facility failed t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, interviews, and review of the policy titled Administering Medication, the facility failed to ensure one resident (R) (R#76) of 68 sampled residents, was assessed to safely self-administer medications. Findings include: Review of the policy titled Administering Medication revised April 2019, Policy Interpretation and Implementation number 27. Residents may self-administer their own medications only if the attending physician in conjunction with the Interdisciplinary Care Planning team has determined they have the decision-making capacity to do so safely. Review of the clinical record revealed R#76 was admitted to the facility on [DATE] with diagnoses including cerebral infarction, left hemiplegia, chronic kidney disease, diabetes, polyneuropathy, hypertensive heart disease, and Vitamin D Deficiency. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS)score of 13, indicating that the resident is cognitively intact. Observation on 4/11/2023 at 9:47 a.m. in room [ROOM NUMBER] bed A revealed a medicine cup sitting on R#76 bedside table with two pills, later identified as Gabapentin and Vitamin C. Interview at this time with R#76 stated the nurse left them there for her to take, but she did not have enough water to take them. Review of the medical record for R#76 revealed there was no evidence that an assessment was completed for self-medication administration of medications. Review of April 2023 Medication Administration Record (MAR) revealed R#76 was administered Gabapentin 100 milligram (mg) two capsules by mouth scheduled at 10:00 a.m. and Vitamin C 500 mg by mouth scheduled at 9:00 a.m. by Licensed Practical Nurse (LPN) AA. There was no indication medication was withheld, refused, or given at a time other than the scheduled time. Review of April 2023 Physician Orders (PO) revealed an active order for Vitamin C Tablet (Ascorbic Acid) 500 mg by mouth one time a day and Gabapentin Capsule 100 mg-give two capsule by mouth three times a day. There was no evidence of an order for R#76 to have medications at bedside for self-administration. Review of the resident's current care plan revealed there was no evidence that resident had a care plan to self-administer medications. Interview on 4/11/2023 at 10:05 a.m. LPN AA confirmed the medications left in medicine cup on R#76 bedside table. She identified the two pills as Gabapentin and Vitamin C. She stated she had administered the medication to the resident and thought she had taken everything and did not see the two pills left in the cup. She confirmed she should make sure residents had taken all medications before leaving the room. She verified that R#76 had not been assessed to self-administer medications. Interview on 4/12/2023 at 10:00 a.m. Director of Nursing (DON) confirmed there were no residents at the facility who had been assessed to self-administers medications. She stated her expectation was for staff to watch residents consume all their medications and if they are not ready to take the medications at that time, they should remove them from the room and not leave at bedside.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, interviews, and review of the policy titled MDS 3.0 Completion, the facility failed to ensu...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, interviews, and review of the policy titled MDS 3.0 Completion, the facility failed to ensure that the Minimum Data Set (MDS) assessment was accurate for one of 41 residents (R) (R#172) reviewed for smoking. Findings include: Review of policy titled MDS 3.0 Completion dated 3/1/2022 indicated policy is residents are assessed, using a comprehensive assessment process, in order to identify care needs and to develop an interdisciplinary care plan. Policy Explanation and Compliance Guidelines: 1. According to federal regulations, the facility conducts initially and periodically a comprehensive, accurate and standardized assessment of each resident's functional capacity, using the RAI specified by the State. Review of the clinical record revealed R#172 was admitted to the facility on [DATE] with diagnoses including cerebral aneurysm, muscle wasting and heart failure. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) was coded as 14, which indicated no cognitive impairment. Section E revealed no behaviors exhibited. Section J revealed no tobacco use. Review of the document titled Residents who Smoke List updated 4/1/2023 does not include R#172. Observation on 4/12/2023 at 12:10 p.m. during smoke break revealed several residents, including R#172, wearing smoking aprons and being supervised by staff member. All smoking supplies were distributed to residents by staff, and cigarettes were lit by staff members. Interview on 4/12/2023 at 12:15 p.m. with R#172 stated he smokes cigarettes and confirmed that he goes out to smoke during designated smoking hours. Interview on 4/12/2023 at 12:30 p.m. the Scheduler stated she chaperones the residents during smoking hours, and confirmed R#172 did participate in smoking at times during designated smoking periods. Interview on 4/13/2023 at 10:30 a.m. Director of Reimbursement verified R#172's MDS assessment was not accurately coded to reflect resident's smoking status.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Review of the clinical record revealed R#172 was admitted to the facility on [DATE] with diagnoses including cerebral aneurys...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Review of the clinical record revealed R#172 was admitted to the facility on [DATE] with diagnoses including cerebral aneurysm, muscle wasting and heart failure. Review of the quarterly MDS dated [DATE] revealed a BIMS was coded as 14, which indicated no cognitive impairment. Section J revealed no tobacco use. Review of the Smoking Evaluation dated 7/16/2022, revealed resident smokes cigarettes three times per day, and tends to hide cigarettes in his cap. Further review indicated the smoking protocol should be initiated immediately and documented on the care plan. Review of the care plan revised 12/12/2022 did not have a care plan addressing residents' smoking status. Observation on 4/12/2023 at 12:10 p.m. during smoke break revealed R#172 was wearing a smoking apron and being supervised by staff member. Interview on 4/12/2023 at 12:15 p.m. R#172 stated he smokes cigarettes and confirmed that he goes out to smoke during designated smoking hours. Interview on 4/13/2023 at 10:30 a.m. Director of Reimbursement verified there was not a care plan addressing residents' smoking status. 4. Review of the clinical record revealed R#144 was admitted to the facility on [DATE] and diagnoses including chronic obstructive pulmonary disease (COPD). Review of quarterly MDS dated [DATE] revealed a BIMS of eight, which indicated moderate cognitive impairment. Section G revealed resident required extensive assistance for activities of daily living (ADLs) with one person assistance. Section J revealed resident had shortness of breath with exertion. Section O revealed resident used oxygen while a resident. Review of the April 2022 Physician Orders (PO) revealed orders for oxygen at three liters per minute (lpm) continuous, Breztri Aerosphere inhaler twice daily, and Ipratropium-Albuterol inhalation solution 0.5-2.5 milligrams (mg)/milliliter (ml), inhale three ml of solution every eight hours via nebulizer. Review of the care plan dated 12/12/2022 revealed there was not a care area addressing resident's respiratory status and the use of oxygen or nebulizer treatments. Observation on 4/11/2023 at 3:49 p.m. revealed R#144 nebulizer mask hanging from the top dresser drawer next to his bed. Interview on 4/12/2023 at 11:00 a.m. Director of Clinical Reimbursement OO confirmed his comprehensive care plan was not completed. She stated the MDS coordinator oversees verifying the care plan is completed on time. She stated the facility had a staffing turnover in the MDS department and now have a new regional MDS RN hired. Based on observations, record review, interviews, and review of the policy titled Advance Directives and Comprehensive Care Plan, the facility failed to develop a person-centered comprehensive care plan with measurable objectives for four of 66 sampled residents (R) (R#56 for Advanced Directives and Dialysis; R#31 for use of a soft helmet; R#172 for smoking; and R#144 for respiratory status and use of oxygen and nebulizer treatments). 1. Review of the policy titled Comprehensive Care Plans dated March 1, 2022, revealed the policy is to develop and implement a comprehensive person-centered care plan for each resident, that includes measurable objectives and timeframes to meet a resident medical, nursing, and mental and psychosocial needs that are identified in the comprehensive assessment. Review of the policy titled Advance Directives revised September 2022, section If the Resident Has an Advance Directive number 2. The Director of Nursing Services (DNS) or designee notifies the attending physician of advance directive so that appropriate orders can be documented in the resident's medical record and plan of care. Review of the clinical record revealed R#56 was admitted to the facility on [DATE], with diagnoses including end stage renal disease (ESRD), congestive heart failure (CHF), atrial fibrillation, epilepsy, and hypertension (HTN). Review of the admission Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview of Mental Status (BIMS) score of 11 indicating moderate cognitive impairment. Section G revealed resident required extensive assistance of one person with for all care. Section O revealed resident receives dialysis. Review of the February 2023 Physician Orders (PO) included dialysis on Monday, Wednesday, Friday (M/W/F), no blood pressure (B/P) in left arm, check access site for bleeding every shift, auscultate and palpate shunt, check for bruit and thrill twice (x2) in eight hours post return from dialysis, post dialysis vital signs, renal diet mechanical soft texture, regular/thin consistency, and Full code. Review of the care plan initiated 2/8/2023 revealed resident is at nutritional risk related to (r/t) ESRD with hemodialysis (w/HD), HTN, CHF, hypothyroidism, coronary artery disease (CAD), and need for a therapeutic diet and mechanically altered diet. There is no evidence of a care plan addressing residents' dialysis care or code status. Observation on 4/11/2023 at 10:17 a.m. revealed R#56 sitting in wheelchair at bedside with a pan of water, doing his own sponge bath. Observation on 4/12/2023 at 9:18 a.m. R#56 sitting in motorized wheelchair in doorway of his room. He confirmed he was going to dialysis and should leave around 10:00 a.m. Observation on 4/12/2023 at 9:55 a.m. transport staff assisting R#56 onto stretcher to go to dialysis. Observation on 4/12/2023 at 12:58 p.m. R#56 was out of the facility for dialysis. Interview on 4/13/2023 at 2:38 p.m. with Regional Reimbursement Director and the National Reimbursement Director, reviewed the care plan for R#56 and confirmed there was no care plan addressing R#56 dialysis care or code status for a resident on dialysis therapy. Both indicated dialysis and code status should be care planned. 2. Review of the clinical record revealed R#31 was admitted to the facility on [DATE] with diagnoses including epilepsy and epileptic syndromes, protein-calorie malnutrition, dysphagia, gastrostomy status, and anxiety. Review of the annual MDS dated [DATE] revealed a BIMS score of 12, indicating moderate cognitive impairment. Section G revealed resident required extensive assistance with all care. Section O did not indicate any specialized equipment used. Review of the April 2023 Physician Orders (PO) revealed order to observe for seizure activity every (q) shift, monitor daily for increased seizure activity, and Full Code. Review of the care plan revised 6/1/2022 revealed resident has seizure disorder. Interventions to care include observe labs and report any sub therapeutic or toxic results to physician, medications as ordered, observe/document for effectiveness and side effects, after seizure take vital signs and neuro check, do not leave resident alone during a seizure, protect from injury, if resident is out of bed, help to the floor to prevent injury, remove or loosen tight clothing, don't attempt to restrain resident during a seizure as this could make the convulsions more severe. There is no evidence for the use of soft helmet to be worn when out of bed. Review of the medical record revealed Situation Background Assessment Recommendation (SBARs) related to seizure activity were completed on 10/24/2021, 1/19/2022, 1/21/2022, 2/8/2022. Observation on 4/11/2023 at 2:30 p.m. R#31 sitting in his wheelchair in hallway during initial screening, resident was wearing a soft helmet. Observation on 4/12/2023 at 8:02 a.m. R#31 was sitting up on side of bed with staff assisting him with morning care, soft helmet lying on bed. Observation on 4/12/2023 at 9:12 a.m. R#31 was sitting in his wheelchair at bedside with soft helmet on. Observation on 4/13/2023 at 8:31 a.m. R#31 was sitting up on side of bed eating, soft helmet lying on bed. Interview on 4/13/2023 at 8:38 a.m. Registered Nurse (RN) CC revealed he had worked at the facility for 10 years. He confirmed R#31 always wears a soft helmet (except when sleeping) for seizure precautions. During further interview, he confirmed R#31 was supposed to have an order for the soft helmet unless it got dropped. He stated sometimes orders may be written for 30, 60 or 90 days, it may get dropped after that, if the resident goes to the hospital, and when they return, it may not get picked back up. Interview on 4/13/2023 at 2:38 p.m. Regional Reimbursement Director and National Reimbursement Director, reviewed the care plan for R#31 and confirmed there was no care plan for use of the soft helmet. Interview on 4/13/2023 at 3:33 p.m. the Director of Nursing (DON) confirmed R#31 has worn the soft helmet since she's been here two years, and confirmed he always wears it. She confirmed there was not an order for the use of the soft helmet, and confirmed there was not a care plan for the use of the soft helmet. Follow-up interview on 4/13/2023 at 4:30 p.m. DON provided physician progress notes indicating the first documentation of the soft helmet was on 11/11/2021 that documented resident is now wearing a helmet for head protection. Cross refer F684
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, resident and staff interviews, the facility failed obtain a physician order for one reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, resident and staff interviews, the facility failed obtain a physician order for one resident (R) R#31, for the use of a soft helmet for protection of head during re-occurring seizure activity. The facility census was 193. Findings included: There was no policy provided by the facility related to obtaining physician orders. Review of the clinical record revealed R#31 was re-admitted to the facility on [DATE] with diagnoses including idiopathic epilepsy, generalized weakness, and anxiety. Review of the Annual Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) was coded as 12, which indicated moderate cognitive impairment. Review of the April 2023 Physician's Orders (PO) included observe for seizure activity every shift, monitor daily for increased seizure activity, Banzel 400 milligrams (mg) every 12 hours related to (r/t) generalized idiopathic epilepsy and epileptic syndromes, Valproic acid 250 mg/5 milliliters (ml) give 20 ml in the morning, 25 ml in the afternoon, and 5 ml at bedtime for generalized idiopathic epilepsy and epileptic syndromes, clobazam 10 mg daily for generalized idiopathic epilepsy and epileptic syndromes. Further review of the PO indicated Full Code status, but there was no order for use of the soft helmet. Review of the Medication Administration Record (MAR) for January, February, March, and April 2023 revealed the use of the soft helmet was not included as a treatment order. Review of the resident's care plan, revised 11/11/2022, did not have evidence that R#31 had a care plan area to include the wearing of the soft helmet for protection of head during falls and/or seizure activity. Review of Fall Risk evaluations on 6/20/2022, 12/17/2022, and 1/30/2023 indicated resident was a high risk for falls. Observation on 4/11/2023 at 2:30 p.m. R#31 sitting in wheelchair in hallway wearing a soft helmet. Observation on 4/12/2023 at 8:02 a.m. R#31 sitting on side of bed with staff assisting him with morning care, soft helmet lying on bed. At 9:12 a.m. R#31 was observed sitting in wheelchair at bedside with soft helmet on. Observation on 4/13/2023 at 8:31 a.m. R#31 was sitting on the side of bed eating breakfast, soft helmet lying on bed. Interview on 4/13/2023 at 8:38 a.m. Registered Nurse (RN) CC confirmed R#31 wears the soft helmet (except when sleeping) for seizure precautions. He stated R#31 should have an order for the soft helmet unless it got dropped. He stated sometimes orders may be written for 30, 60 or 90 days, and they may get dropped and not being reordered after the specific time frame was up, or if the resident goes to the hospital and upon return, and it may not get reordered. During further interview, he reviewed all current/active, and discontinued physician orders and revealed he could not find an order for the soft helmet. Registered Nurse CC confirmed that R#31's care plan did not address the soft helmet was to be worn when out of bed. Interview on 4/13/2023 at 2:38 p.m. with corporate MDS staff, reviewed the care plan for R#31 and confirmed there was no care plan for use of the soft helmet. Interview on 4/13/2023 at 4:15 p.m. with the Regional Nurse Consultant (RNC) provided a physician progress note dated 11/11/2021 and indicated that the soft helmet was on, documented resident is now wearing a helmet for head protection. Interview on 4/13/2023 at 4:30 p.m. with the Director of Nursing (DON) confirmed R#31 had been wearing the soft helmet since he was admitted two years ago, and stated he always wears it. The DON reviewed R#31's current PO and confirmed there was not an order for the soft helmet. During further interview, she confirmed R#31 was not care-planned for the use of the soft helmet. She stated her expectation was that MDS needed to discuss with the nurses and get the soft helmet care planned. She stated she would do education with staff on care plans and ensuring orders. Cross refer F656
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and policy review, the facility failed to implement care, handling, cleaning, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and policy review, the facility failed to implement care, handling, cleaning, and storage of nebulizers and BiPAP (bilevel positive airway pressure) equipment for three of eight residents (R) (R#144 R#121, and R#127 ) reviewed for respiratory care. Findings include: Review of the policy titled Noninvasive Ventilation dated 1/1/2023, revealed the facility will provide noninvasive ventilation per current standards of practice. Policy Explanation and Guidelines: Number 7. Facility will follow the manufacturer's instructions to cleaning/replacing filters and servicing the machine. Number 9. Replace equipment routinely in accordance with the manufacturer's recommendations. General guidelines include a. face mask and tubing replaced every three months; b. headgear, non-disposable filters, and humidifier chamber once every six months; and c. disposable filters every six months. Review of policy titled Cleaning and Disinfection of Resident Care Items and Equipment revised September 2022, revealed the policy resident care equipment, including reusable items and durable medical equipment will be cleaned and disinfected according to current CDC recommendations and OSHA bloodborne pathogen standard. Respiratory therapy equipment is considered semi-critical items. This policy further reveals single resident use items are cleaned/disinfected between uses by a single resident. Review of the policy titled Administering Medications through a Small Volume (Handheld) Nebulizer revealed post treatment the nebulizer equipment should be rinsed and disinfected according to facility policy or: a. wash pieces with warm soapy water. b. rinse with hot water. c. place all pieces in a bowl and cover with isopropyl alcohol. d. rinse all pieces with sterile water. e. allow to air dry on a paper towel. When the equipment is completely dry store in a plastic bag. 1. Review of the clinical record revealed R#144 was admitted to the facility on [DATE] with diagnoses including chronic obstructive pulmonary disease (COPD). Review of quarterly Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) of eight, which indicated moderate cognitive impairment. Section G, revealed resident required extensive assistance for activities of daily living (ADLs) with one person assistance. Section J revealed resident had shortness of breath with exertion. Section O revealed resident used oxygen while a resident. Review of the care plan dated 12/12/2022 revealed the there was not a care area addressing resident's respiratory status and use of oxygen or nebulizer treatments. Review of the April 2022 Physician Orders (PO) revealed orders oxygen at three liters per minute (lpm) continuous, Breztri Aerosphere inhaler twice daily, and Ipratropium-Albuterol inhalation solution 0.5-2.5 milligrams (mg)/milliliter (ml), inhale three ml of solution every eight hours via nebulizer. Observation on 4/11/2023 at 3:49 p.m. in room [ROOM NUMBER] bed C, revealed a nebulizer mask hanging from the top dresser drawer next to R#144 bed, un-bagged and left exposed to air. Observation on 4/12/2023 at 9:34 a.m. in room [ROOM NUMBER] bed C, revealed R#144 nebulizer remains un-bagged and hanging from the top dresser drawer next to his bed. Interview on 4/12/2023 at 9:50 a.m. resident stated he has not seen staff clean his nebulizer equipment after use. He stated the staff only replace it when he requests a new one. Interview on 4/13/2023 at 10:30 a.m. Director of Nursing (DON) confirmed R#144 had nebulizer at bedside hanging from the top drawer of his bedside table. She stated it was her expectation that staff clean the nebulizer after use per the facilities policy and then place it in a clear plastic bag. 2. Review of the clinical record revealed R#121 was admitted to the facility on [DATE] with diagnoses including but not limited to intracerebral hemorrhage, seizures, muscle weakness, dependence on supplemental oxygen, morbid obesity, chronic pulmonary edema, chronic obstructive pulmonary disease (COPD), obstructive sleep apnea (OSA), chronic respiratory failure. Review of annual MDS assessment dated [DATE] revealed a BIMS of 15, which indicated no cognitive impairment. Section G revealed resident required extensive assistance for ADLs with one - two-person assistance. Section O revealed she used oxygen. Review of the care plan dated 1/4/2023 indicated resident is at for respiratory complications related to history of respiratory distress and uses oxygen as needed. Interventions to care include notify provider of changes, place BiPap as ordered, follow up with pulmonology and cardiology as needed, elevate head of bed, oxygen as ordered, observe for signs and symptoms of respiratory distress, reposition to facilitate lung secretion movement/drainage, give medications as ordered, and observe for side effects/effectiveness. Review of the current Physician Orders revealed an order to change humidifier bottle once weekly, change oxygen cannula/tubing weekly and prn, BiPAP use at bedtime and naps, and Oxygen 2 lpm via nasal cannula (N/C). Observation on 4/11/2023 at 2:54 p.m. in room [ROOM NUMBER] bed B, revealed a BiPap mask lying on top of R#121's BiPap machine uncovered on the bedside table beside her bed. Observation on 4/12/2023 at 10:54 a.m. in room [ROOM NUMBER] bed B, R#121's BiPap mask remains lying on top of the BiPap machine uncovered on bedside table beside her bed. Observation on 4/13/2023 at 9:30 a.m. in room [ROOM NUMBER] bed B, R#121 BiPap mask lying on top of the BiPap machine located on bedside table inside a large clear plastic bag. Interview on 4/12/2023 at 10:54 a.m. R#121 stated she had not witnessed staff clean her BiPap mask before. She stated she must ask to have oxygen tubing changed weekly or it does not get changed. Interview on 4/13/2023 at 9:30 a.m. R#121 revealed a staff member found a bag yesterday and told her it was to keep the mask clean when not in use. She stated that the staff member did not clean her mask and tubing for her BiPap before placing the mask inside the bag. 3. Review of the clinical record revealed R#127 was admitted to the facility on [DATE] with diagnoses including but not limited to multiple sclerosis (MS), pulmonary embolism (PE), chronic respiratory failure, chronic systolic (congestive) heart failure, pressure ulcer, Ogilvie syndrome, tracheostomy, quadriplegia, diabetes, and gastrostomy. Review of significant change MDS assessment dated [DATE] revealed resident was unable to complete a Brief Interview for Mental Status (BIMS), which indicate severe cognitive impairment. Section G revealed resident was totally dependent and required two or more-person assistance for ADLs. Section O revealed resident uses oxygen, suctioning, and had a tracheostomy. Review of the care plan dated revised on 2/7/2023 revealed resident has a tracheostomy related to impaired breathing mechanics. Interventions to care include but not limited to oxygen via trach collar as ordered, observe respiratory rate, depth, and quality, keep Ambu bag at bedside, suction as needed, trach care every shift as ordered, and maintain universal precautions. Review of the April 2023 Physician Orders revealed orders for tracheostomy care every shift and as needed, elevate head of bed 30-45 degrees, oxygen at two lpm via trach mask/collar, change tubing and equipment, change trach ties daily and as needed, and suction tracheostomy as needed. Observation on 4/11/2023 at 1:16 p.m.in room [ROOM NUMBER] bed B a nebulizer laying in top drawer of the bedside table, not in a bag or container. Observation on 4/12/2023 at 10:15 a.m. revealed the nebulizer tubing disconnected from nebulizer in floor in front of residents' bedside table. In addition, observed a yanker suction that was connected to suction tubing and suction machine in the top drawer of the bedside table, uncovered. Interview on 4/12/2023 at 10:15 a.m. with Registered Nurse (RN) SS confirmed the supplies (nebulizer and yanker) inside R#127's drawer of the bedside table was without a covering and the nebulizer tubing was on the floor. She stated the supplies should be placed inside a clear bag prior to storage in the drawer. She discarded the supplies without coverings and the tubing from the floor. Interview on 4/12/2023 at 11:00 a.m. DON revealed her expectation was that all supplies for residents' nebulizers, suction, and oxygen when not in use should be stored in clear plastic bag. Interview on 4/12/2023 at 11:45 a.m. RN RR revealed nursing changes the nasal cannula's weekly and as needed. He stated the nebulizers should be cleaned after every use and stored in a clear plastic bag at resident's bedside. He reported residents who use BiPap/C-Pap machines, evening shift nurse's help residents place their mask on prior to going to sleep. During further interview, he stated the morning nurse on duty cleans the equipment and allows it to dry before placing in a clear plastic bag for storage. Interview on 4/12/2023 at 12:20 p.m. RN SS revealed that nasal cannulas are changed every five days and nebulizers should be cleaned after each treatment is given. She stated she did not know what the policy was regarding changing nebulizer tubing frequency. States she only knows of one resident who uses a C-Pap and stated he cleans his own mask. Interview on 4/12/2023 at 2:10 p.m. Licensed Practical Nurse (LPN) GG revealed that all staff are responsible for changing oxygen tubing. She stated it should be changed weekly and as needed. During further interview, she stated the tubing should be dated so everyone knows when it was last changed, and C-Pap's should be cleaned by nursing weekly and as needed and the mask should be stored in a zip lock bag with the machine. Interview on 4/13/2023 at 10:30 a.m. DON stated her expectations regarding nebulizers and oxygen cannulas is that they be stored inside a clean plastic bag when not in use. She stated the C-Pap/BiPap and Nebulizer should be cleaned with warm soapy water after each use and allowed to air dry and then stored in a plastic bag until next use. She stated the nebulizer and oxygen tubing should be changed weekly and as needed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observations, staff interviews, and review of the policy titled Storage of Medications, the facility failed to ensure medications were secure and locked on two treatment carts when not in use...

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Based on observations, staff interviews, and review of the policy titled Storage of Medications, the facility failed to ensure medications were secure and locked on two treatment carts when not in use. The facility census was 193. Findings include: Review of the policy titled Storage of Medications revised November 2020, revealed Policy Interpretation and Implementation Number 1. Drugs and biologicals used in the facility are stored in locked compartments under proper temperature, light and humidity controls. Only persons authorized to prepare and administer medications have access to locked medications. Number 6. Compartments (including, but not limited to, drawers, cabinets, rooms, refrigerators, carts, and boxes) containing drugs and biologicals are locked when not in use. Unlocked medication carts are not left unattended. Observation on 4/12/2023 at 2:55 p.m. one unlocked treatment cart parked in the hallway between the Dogwood Hall and the Georgia Hall. There was a sign on the wall above the cart with an arrow pointing to the left followed by the word Dogwood and an arrow pointing to the right followed by the word Georgia, reflecting the names and direction of the hallways. Observation on 4/12/2023 at 2:56 p.m. revealed two licensed nurses walked by the cart, without acknowledging that it was unlocked. Observation on 4/12/2023 at 2:57 p.m. revealed a licensed nurse walked by the cart. There were three maintenance men in the hallway at this time. The cart remained unlocked. Observation on 4/12/2023 at 2:58 p.m. a licensed nurse parked a second treatment cart in the hallway across from the soiled utility room on the Georgia Hall and walked into the soiled utility room leaving the treatment cart unlocked, and out of her view. Observation on 4/12/2023 at 3:00 p.m. the same licensed nurse walked out of the soiled utility room and walked past both unlocked treatment carts toward the nurse's desk. Interview on 4/12/2023 at 3:01 p.m. Licensed Practical Nurse (LPN) YY confirmed the second treatment cart was unlocked, and stated she walked away from the cart for three minutes, and confirmed the cart was out of her sight. She stated that she thought she had locked the cart before leaving it. Interview on 4/12/2023 at 3:03 p.m. LPN AAA confirmed the first treatment cart was unlocked. She locked the cart at this time, and stated she did not know who had left the cart unlocked. During further interview, she stated when the cart is not in use, it should be locked. She stated this cart was the unit treatment cart, and is left on the unit for nursing staff. Interview on 4/13/2023 at 10:30 a.m. the Director of Nursing (DON) stated her expectation regarding treatment carts was the carts to always be locked unless the nurse is actively using the cart.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0825 (Tag F0825)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and review of the policy titled, Therapy Screen, the facility failed to re-eva...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, interviews, and review of the policy titled, Therapy Screen, the facility failed to re-evaluate one of two residents (R) (R#128) reviewed for rehabilitation services, after a seven-day hospital stay. The facility census was 193. Findings included: Review of policy titled Therapy Screen dated 3/1/2022, revealed therapy services will perform a screen for needed services for all new admissions and readmissions to the facility. Policy Explanation and Compliance Guidelines: 1. The admissions department will notify the rehab department of admissions and readmissions to the facility. 2. Therapists will complete screens within three days of facility admission, readmission, and referrals of current residents. 4. The screen will be documented in the resident's medical record. Review of the clinical record revealed R#128 was re-admitted to the facility on [DATE] with diagnoses including congestive heart failure (CHF), atrial fibrillation (A-fib), obesity, and hypertension (HTN). Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) was coded as 13, which indicated no cognitive impairment. Section G revealed he requires limited assistance with dressing and personal hygiene and extensive assistance with toileting. Section O revealed the resident did not receiving therapy services. Interview on 4/11/2023 at 9:43 a.m. during initial screening, R#128 revealed he was not getting therapy and wanted it so he could go home. He stated he would not be able to go back home without therapy. Observations on 4/12/2023 at 7:53 a.m. and 12:36 p.m., and 4/13/23 at 8:14 a.m. revealed R#128 was sitting up on the side of his bed eating. Throughout the survey, R#128 was not observed out of bed unassisted. Interview on 4/13/2023 at 10:50 a.m., Director of Rehab (DOR) revealed resident was on therapy case load from 2/17/2023 to 3/7/2023 for occupational therapy (OT) and physical therapy (PT). During further interview, she stated he was discharged from therapy when he went to the hospital. She revealed the process when a resident goes to the hospital, they screen and evaluate the resident for services when they return. She revealed it is the rehab director's job to schedule evaluations, and stated there was a strong possibility that R#128's re-evaluation got missed. She confirmed that because the resident was in the hospital for one week, he should have been re-evaluated upon return to the facility. Interview on 4/13/2023 at 11:00 a.m. [NAME] President (VP) of Rehab for Harborview confirmed R#128 was in the hospital for one week, and he was not re-evaluated by therapy upon his return from the hospital. She indicated a week was a significant amount of time and therapy should have screened him when he returned. Interview on 4/13/2023 at 4:00 p.m., Administrator stated he was aware that R#128 was not screened for therapy when he returned from the hospital. He revealed his expectation was that residents be screened as indicated by policy, and care plans reviewed and revised to include all pertinent care areas.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0914 (Tag F0914)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and review of the policy titled Resident Rights, the facility failed to ensure privacy for on...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and review of the policy titled Resident Rights, the facility failed to ensure privacy for one out of ten resident rooms observed (room [ROOM NUMBER]), by failing to provide a privacy curtain for bed B. Findings include: Review of the facility policy titled Resident Rights revised 2/2021 revealed Policy Interpretation and Implementation: 1. Federal and state laws guarantee certain basic rights to all residents of this facility. These rights include the resident's right to: Letter t. privacy and confidentiality. Observation on 4/11/2023 at 10:28 a.m. during initial tour revealed in room [ROOM NUMBER], a missing privacy curtain at foot of bed B. Observation on 4/13/2023 at 11:02 a.m. revealed privacy curtain at foot of bed still absent. Interview at this time with Licensed Practical Nurse (LPN) NN confirmed the absence of the curtain would not provide full visual privacy to the resident. , Interview on 4/13/2023 at 1:36 p.m. Administrator revealed that the Environmental Services Director was responsible to ensure placement and cleanliness of privacy curtains. The Administrator also indicated he was not aware the curtain was missing but would inform the Environmental Services Director immediately.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and review of the facility policy titled, Cleaning and Disinfection of Resident-Care It...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews, and review of the facility policy titled, Cleaning and Disinfection of Resident-Care Items and Equipment, the facility failed to ensure that it was maintained in a safe, clean, and comfortable home-like environment on one of five wings (Georgia) including dirty equipment, scuffed walls, broken furniture, dirty television stand, dirty privacy curtains, soiled mattress, dusty bathroom vents, slow draining sink and hole in sheetrock. The census was 193. Findings include: Review of the facility policy revised September 2022 titled, Cleaning and Disinfection of Resident-Care Items and Equipment, Policy Interpretation and Implementation revealed: 1. C. Non-critical items are those that come in contact with intact skin but not mucous membranes. 1. C. (2) Non-critical environmental surfaces included bed rails, bedside tables, etc. 1. C. (3) Non-critical items require cleaning followed by low or intermediate level disinfection following manufacturers' instructions. 1. Observations on 4/11/2023 at 9:54 a.m., and 4/12/23 at 9:26 a.m. in room [ROOM NUMBER] revealed scuffed up walls and doorway. 2. Observations on 4/11/2023 at 10:50 a.m., and 4/12/23 at 9:31 a.m. in room [ROOM NUMBER] revealed dirty privacy curtains, a clogged, slow-draining sink, dirty wall, dirty floor, a dusty bathroom fan that roared loudly when turned on, and a hole in the wall where the toilet paper holder was at. 3. Observations on 4/11/2023 at 11:09 a.m., and 4/12/2023 at 9:30 a.m. in room [ROOM NUMBER] revealed dirty privacy curtains and scuffed walls. 4. Observation on 4/11/2023 at 1:30 p.m. in room [ROOM NUMBER] bed B, daughter reports mattress has dried feces stain from one month ago. Stain verified by surveyor. 5. Observations on 4/11/2023 at 2:07 p.m., and 4/12/2023 at 9:20 a.m. in room [ROOM NUMBER] revealed the wall at the right side of the head of the bed, the floor, baseboard molding, the right side of the mattress, the enteral nutrition pump, pole, and pole base had thick, dried, build-up of nutritional formula located on equipment, mattress, and surroundings at residents' bedside. 6. Observation on 4/12/2023 at 9:42 a.m. and 4/13/2023 at 9:46 a.m. in room [ROOM NUMBER] revealed dried white substance on the television (TV) stand in front of bed b and bed c. Observation of orange extension cord connected to the TV for bed a, and floor beside bed a has sticky substance. 7. Observation on 4/12/2023 at 9:54 a.m. in room [ROOM NUMBER] bed c, head of bed will not rise higher than 45 degrees. Dresser missing handles on drawers. 8. Observation on 4/13/2023 at 8:59 a.m. in room [ROOM NUMBER] revealed dirty curtain, scuffed walls, and dirty enteral feeding pump/pole. 9. Observation on 4/13/2023 at 9:09 a.m. in room [ROOM NUMBER] revealed scuffed walls and doorway. Interview and observations on 4/13/2023 at 8:50 a.m., Administrator and the Housekeeping Supervisor confirmed the identified concerns above, and revealed it is both housekeeping and nursing's responsibility to keep equipment and the environment clean. The administrator stated the spillage that was left to dry was unacceptable. He stated if you spill something clean it up at the time, do not leave it to dry. During further interview, the Administrator revealed the process for reporting maintenance and housekeeping issues is to document in the maintenance log at all nurses' desks to report issues. The administrator and the housekeeping supervisor both expressed their expectation that equipment and the environment should always be clean and sanitary.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the policy titled Infection Prevention and Control Program revised 3/1/2022, revealed Policy Explanation and Compli...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Review of the policy titled Infection Prevention and Control Program revised 3/1/2022, revealed Policy Explanation and Compliance Guidelines: Number 11. Linens: a. laundry and direct care staff shall handle, store, process, and transport linens to prevent the spread of infections. b. clean linen shall be separated from soiled linen at all times. c. clean linen shall be delivered to the resident care units on covered linen carts with covers down. d. linen shall be stored on all resident care units on covered carts, shelves, bins, drawers, and linen closets. e. soiled linen shall be collected and placed in a linen bag. Review of policy titled Laundry dated 1/1/2023 revealed policy indicates facility will launder linens and clothing in accordance with CDC guidelines to prevent the transmission of pathogens. Policy Explanation and Compliance Guidelines: Number 3. soiled laundry shall be kept separate from clean laundry at all times. Number 12. Laundry staff will be in-serviced on handling linens and laundry on a regular basis. Observation on 4/13/2023 at 2:15 p.m. laundry services with Administrator and Environmental Services (EVS) Director, revealed multiple plastic bags with clothing items laying on floor in clean linen area. There were multiple carts of linen and personal clothing items on the linen carts that were not covered, and items stored on the top of the linen carts were also not covered. Further observation of laundry room revealed black and brown stains noted on walls, paint chipping in several areas. Multiple ceiling tiles in clean laundry area had stained, damaged or missing tiles. Personal staff items were observed lying on table designated for folding clean linen. The floor of the laundry area and area behind washers were noted to have dust and debris. The Administrator revealed that he was aware of the infection control issues and stated the laundry room is a work in progress. Based on observations, record review, interviews, and policy review, the facility failed to implement an effective Infection Control Program (ICP) designed to prevent the development and transmission of infections by not ensuring staff perform hand hygiene and maintain appropriate standard precautions during the provision of tracheostomy care. In addition, the facility failed to store, handle, transport, and process linens properly. The census was 193. Findings include: 1. Review of the policy titled Tracheostomy Care dated 1/1/2023, policy statement indicates the facility will ensure that residents who need respiratory care, including tracheostomy care and tracheal suctioning, is provided such care consistent with professional standards of practice, the comprehensive person-centered care plan and resident goals and preferences. Compliance Guidelines: Number 6. Procedure with use of Reusable Cannula: b. perform hand hygiene. c. put on gloves, mask, and eye wear. d. suction tracheostomy per policy. e. remove old dressing then perform hand hygiene. f. prepare equipment on bedside table. g. open and set up the sterile tracheostomy care kit and apply sterile gloves, pour saline or sterile water into basin of kit with non-dominate gloved hand. h. remove inner cannula using sterile technique and place in cleaning container. i. clean with sterile brush or sterile pipe cleaner. When dry tap gently to remove excess liquid or dry with sterile pipe cleaner. j. reinsert inner cannula making sure it is securely locked in place. Make sure oxygen is administered as ordered. k. clean stoma with normal saline or sterile water moistened gauze or cotton tipped applicator. l. dry area. m. change trach ties/tube holder, replace dressing. n. dispose of equipment and perform hand hygiene. o. document procedure. Number 7. Procedure with Use of Disposable Cannula: a. verify the inner cannula is disposable. c. perform hand hygiene, apply clean gloves. d. remove present inner cannula from tracheostomy tube. e. dispose of removed inner cannula. f. pick up new inner cannula, touching only the outer locking portion, insert and lock the inner cannula into position. g. change trach ties/tube holder when soiled or wet, replace dressing. h. discard gloves and perform hand hygiene. Review of the policy titled Infection Prevention and Control Program revised 3/1/2022, revealed Policy Explanation and Compliance Guidelines: Number 4. Standard Precautions: a. all staff shall assume that all residents are potentially infected or colonized with an organism that could be transmitted during the course of providing resident care services; b. hand hygiene shall be performed in accordance with facilities established hand hygiene; c. all staff shall use personal protective equipment according to established facility policy. Review of the clinical record revealed R#127 was admitted to the facility on [DATE] with diagnoses including but not limited to multiple sclerosis (MS), pulmonary embolism (PE), chronic respiratory failure, chronic systolic (congestive) heart failure, pressure ulcer, Ogilvie syndrome, tracheostomy, quadriplegia, diabetes, and gastrostomy. Review of significant change MDS assessment dated [DATE] revealed resident was unable to complete a Brief Interview for Mental Status (BIMS), which indicate severe cognitive impairment. Section G revealed resident was totally dependent and required two or more-person assistance for activities of daily living (ADLs). Section O revealed resident uses oxygen, suctioning, and had a tracheostomy. Review of the care plan dated revised on 2/7/2023 revealed resident has a tracheostomy related to impaired breathing mechanics. Interventions to care include but not limited to oxygen via trach collar as ordered, observe respiratory rate, depth, and quality, keep Ambu bag at bedside, suction as needed, trach care every shift as ordered, and maintain universal precautions. Review of the April 2023 Physician Orders revealed orders for tracheostomy care every shift and as needed, elevate head of bed 30-45 degrees, oxygen at two lpm via trach mask/collar, change tubing and equipment, change trach ties daily and as needed, and suction tracheostomy as needed. Observation on 4/12/2023 at 9:55 a.m. Registered Nurse (RN) SS during tracheostomy care for R#127, revealed RN SS donned personal protective equipment (PPE) including gown and gloves. She did not wear eye protection. She performed hand hygiene and put on gloves as she entered the room. She cleaned the bedside table and assembled supplies needed for the procedure. She removed her gloves and performed hand hygiene and put on a clean pair of gloves. She then donned sterile gloves over the clean gloves. She then pulled the suction tubing out of the drawer of bedside stand, with the sterile gloves on. She then attached a sterile suction catheter to the tubing and began suctioning the tracheostomy. After the suctioning was completed, she removed the sterile gloves and discarded them. She did not remove the clean gloves she had on. Still wearing the clean gloves, she donned a new pair of sterile gloves without performing hand hygiene. She then removed the inner cannula and placed it in a basin of liquid. She cleaned the stoma area and then attempted to clean the inner cannula but decided to utilize a new disposable inner cannula instead. She did not change gloves or perform hand hygiene prior to opening the package with a new sterile inner cannula. She removed the inner cannula from the package touching the cannula and the connector and placed the new inner cannula into the trach. She then removed the sterile gloves and still wearing the clean gloves she had on under sterile gloves, she provided oral care for the resident and washed her face. Observation on 4/12/2023 at 10:00 a.m. revealed a discolored suction catheter lying on top of the overbed table connected to the suction cannister. The suction was turned off. Interview on 4/12/2023 at 10:15 a.m. RN SS confirmed she only performed hand hygiene at the beginning of the procedure because she was wearing clean gloves under the sterile gloves. She stated she used two pairs of gloves and only changed the outer pair. She stated she didn't think it was necessary to perform hand hygiene if she kept the first set of gloves on during the entirety of the procedure. During further interview, she confirmed the external female urinary catheter was laying on top of the resident's bedside table. She stated that the catheter should have been discarded when it was removed from the resident, and she was unsure of how long it had been on the bedside table. Interview on 4/13/2023 at 10:30 a.m. Director of Nursing (DON) stated her expectation is that nursing staff follow the policy and procedure guidelines when performing tracheostomy care, and that staff perform hand hygiene before providing care and between glove changes, after removing gloves, and when exiting the patient room. During further interview, she stated that supplies be discarded properly after use, and not left lying on any furniture in the room.
Mar 2020 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of facility policy, the facility failed to ensure one of 41 sampled r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of facility policy, the facility failed to ensure one of 41 sampled residents (R) (R153) was properly assessed and evaluated for the use of a physical restraint. Findings include: On 03/12/20 at 4:00 PM, an observation of R153 was conducted. R153 was observed sitting in the hallway outside the resident's room in a mechanical wheelchair with a lap belt fastened across R153's lap. Review of R153's admission Record located under the Profile tab of the Electronic Health Record (EHR) documented R153 was admitted to the facility on [DATE]. The Diagnosis tab of the EHR documented the resident's admitting diagnoses included cerebral palsy, convulsions, chronic pain syndrome, and contractures in upper and lower extremities. Review of R153's Quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 02/05/20, the facility assessed the resident to have a Brief Interview of Mental Status (BIMS) score of 0 out of 15 which indicated the resident has a severe cognitive impairment. In addition, the MDS Assessment documented R153 used a wheelchair under Functional Status. Review of the MDS Assessment further revealed the resident was not assessed for the use of a physical restraint as a trunk restraint in a chair or out of bed in Section P of the MDS Assessment. Review of R153's current Care Plan, with a revised date of 01/12/17, revealed R153's care plan did not address the implementation or use of a lap belt on the resident's wheelchair. In addition, there was no documentation in R153's care plan related to the use of a lap belt when the resident is out of bed or seated in a chair. Review of R153's Treatment Administration Record (TAR) for March 2020 revealed R153 did not have an order for the use of a lap belt with the resident's wheelchair. On 03/12/20 at 12:09 PM, an interview was conducted with the Therapy Services Program Director. The Program Director stated R153 does not receive any therapy services at the facility. In addition, the Program Director stated R153 had not been assessed by the Therapy Services department since November 2017. On 03/12/20 at 4:13 PM, an interview was conducted with the facility's Regional Director, Therapy Services Program Manager, and the DON. The Regional Director stated the use of a lap belt on R153's wheelchair would meet the facility's definition of a restraint and should be addressed in the MDS Assessment and the resident's Care Plan. In addition, the DON reviewed the annual MDS Assessment with an ARD of 05/08/19, the Quarterly MDS Assessment with an ARD of 02/05/20, and R153's current Care Plan, dated revised 01/12/17. The DON stated R153 should have been assessed for the use of a lap belt on the resident's wheelchair and R153's Care Plan should provide guidance for the use of the lap belt. On 03/12/20 at 4:25 PM, an interview was conducted with the facility's Administrator. The Administrator stated she was aware R153 had a lap belt on the wheelchair and since R153 had not been assessed for the use of the lap belt and the resident was not able to unlatch the belt independently, the use of the lap belt met the facility's definition of a physical restraint. On 03/12/20 at 4:38 PM, an interview was conducted with MDS Coordinator 1. MDS Coordinator 1 stated there was no evidence in the Annual MDS Assessment with an ARD of 05/08/19 and the Quarterly MDS Assessment with an ARD of 02/05/20 of assessments for R153 for the use of a lap belt and the lap belt should have been indicated in the MDS Assessments as a physical restraint in Section P of the MDS Assessments. Review of the facility's policy titled, Abuse and Neglect Prohibition, dated revised 11/2019, stated, Each resident has the right to be free from abuse, neglect, mistreatment, injuries of unknown origin, misappropriation of resident property, exploitation, corporal punishment, involuntary seclusion and any physical or chemical restraint not required to treat the resident's medical symptoms. In addition, the policy stated, Physical or chemical restraints that are not required to treat the resident's medical symptoms are not used for the purposes of discipline or convenience of the staff. Review of the facility's policy titled, Restraint Management, dated revised 11/2019, defined a physical restraint as, any manual method, physical or mechanical device, material, or equipment attached or adjacent to the resident's body that the individual cannot remove easily, which restricts freedom of movement or normal access to one's body. In addition, the policy included examples of physical restraints and stated, using devices in conjunction with a chair, such as trays, tables, bars, or belts, that the resident cannot remove easily that prevent the resident from rising.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to develop and implement a comprehensive person-center...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to develop and implement a comprehensive person-centered care plan for one of 41 sampled residents (R) (R153) for the use of splints to improve the resident's alignment of the upper and lower extremities and for the use of a lap belt on mechanical wheelchair. This failure has the potential to effect other residents in the facility who have specific needs not identified and documented in the care plan for care to ensure provision of care provided as required. Findings include: On 03/10/20 at 10:15 AM, observations of R153 were conducted in the resident's room. R153 was observed awake in the bed and did not respond to questions. R153 was observed having upper and lower extremity contractures and there were no splints in place at the time of the observation. Review of R153's admission Record located under the Profile tab of the Electronic Health Record (EHR) documented R153 was admitted to the facility on [DATE]. The Diagnosis tab of the EHR documented the resident's admitting diagnoses included cerebral palsy, convulsions, chronic pain syndrome, and contractures in upper and lower extremities. Review of R153's quarterly MDS, with an ARD of 02/05/20, the facility assessed the resident to have a Brief Interview of Mental Status (BIMS) score of 0 out of 15 which indicated the resident has a severe cognitive impairment. In addition, the MDS Assessment documented R153 used a wheelchair for mobility. Review of the MDS Assessment further revealed the resident was not assessed for the use of splints and the assessment documented the resident did not use a trunk restraint when in a chair. Review of R153's current Care Plan, dated revised 01/12/17, revealed R153's care plan did not address the implementation or use of splints for the resident's contractures or the use of a lap belt on the resident's wheelchair. In addition, there was no documentation in R153's Care Plan related to the use of a lap belt when the resident is out of bed or seated in a chair. Review of R153's Treatment Administration Record (TAR) for March 2020 revealed R153 did not have an order for the use of splints for the resident's contractures or the use of a lap belt on the resident's wheelchair. On 03/12/20 at 12:09 PM, an interview was conducted with the Therapy Services Program Director. The Program Director stated R153 does not receive any services related to the use of splints for the resident's contractures and R153 has not been assessed since November 2017. Further interview of the Therapy Director provided a plan to begin 03/12/20 for R153 to begin PT for 4 weeks to achieve normal anatomical alignment with the use of knee extension splints to the right and left knee for five hours . OT evaluation 3 times per week for 4 weeks for soft left elbow splint On 03/12/20 at 12:30 PM, an interview was conducted with the Registered Nurse (RN) Unit Manager. The Unit Manager stated R153 required total assistance with positioning and mobility. The Unit Manager further stated R153 did not have splints for the contractures in the resident's upper and lower extremities. On 03/12/20 at 4:00 PM, an observation of R153 was conducted. R153 was observed sitting in the hallway outside the resident's room in a mechanical wheelchair with a lap belt fastened across R153's lap. On 03/12/20 at 4:13 PM, an interview was conducted with the facility's Regional Director, Therapy Services Program Manager, and the DON. The Regional Director stated the use of a lap belt on R153's wheelchair would meet the facility's definition of a restraint and should be addressed in the resident's Care Plan. In addition, the DON reviewed the Annual MDS Assessment with an ADR of 05/08/19, the Quarterly MDS Assessment with an ARD of 02/05/20 and R153's current care plan, dated as revised 01/12/17. The DON stated R153 should have been assessed for the use of splints for the contractures and the lap belt should have been assessed as a physical restraint. In addition, the DON stated the care plan should address the use of the lap belt on the resident's wheelchair. On 03/12/20 at 4:25 PM, an interview was conducted with the facility's Administrator. The Administrator stated she was aware R153's care plan had not developed or implemented any interventions for the use of splints for R153's contractures and the care plan did not address the use of a lap belt on the wheelchair. On 03/12/20 at 4:30 PM, a request was made for the facility to provide a policy related to the development of comprehensive care plans. The facility failed to provide a policy.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policies, the facility failed to implement and effe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility's policies, the facility failed to implement and effective Infection Prevention and Control Program (IPCP) for one of one unsampled resident who was physician ordered contact isolation precautions (Resident (R) 462). Observation on 03/10/20 revealed a facility staff member in the resident's room providing care to the resident without the proper personal protective equipment (PPE) on. Additionally, the facility utilized regular equipment for the resident's meals; however, the facility failed to ensure the resident's meal equipment was properly handled when the equipment was retrieved after the meal. These failures had the potential to effect other residents and staff in the facility. Findings include: Review of the facility's Infection Prevention Manual for Long Term Care policy titled, Contact Precautions, revised 02/2018 revealed it was the intent of the facility to use contact precaution in addition to standard precaution for resident known or suspected to have serious illnesses easily transmitted by direct resident contact or by contact with items in the resident's environment. Continued review of the policy, specifically section III. Gowns, revealed a gown should be donned [put on] prior to entering the room. Review of the Resident Care Equipment section of the policy revealed dedicated resident care equipment should be considered for the resident and if use of common equipment or items was unavoidable, the items should be adequately cleaned and/or disinfected before use for another resident. Further review of the policy revealed contact precautions would be considered for multi-drug resistant organisms (MDROs) and the policy included ESBL [Extended-Spectrum Beta-Lactamases] in the examples of organisms. Review of the facility's Infection Prevention Manual for Long Term Care policy titled, Fact Sheet Extended-Spectrum Beta-Lactamases (ESBLs), revised 02/2018 revealed ESBLs were organisms that secrete enzymes causing resistance to extended-spectrum (third generation) cephalosporins (e.g., ceftazidime, cefotaxime, and ceftriaxone) and monobactams (e.g., aztreonam) but did not affect cephamycin (e.g., cefoxitin and cefotetan) or carbapenems (e.g., meropenem or imipenem). The policy also revealed a variety of bacteria could become producers of ESBLs and listed examples of K. pneumonia and E. coli. Continued review of the policy revealed the CDC [Centers for Disease Control and Prevention] recommended contact precaution but suggested that LTCFs [Long-Term Care Facilities] make a case by case decision regarding implementation or modification of contact precautions based on the individual's clinical situation and prevalence or incidence of MDRO in the facility. Review of R462's admission Record, undated, revealed the resident was admitted to the facility on [DATE] with diagnoses which included unspecified e. coli. Review of R462's Order Summary Report, active orders as of 03/12/20, revealed the resident was ordered to remain on Contact Precautions from 03/09/20 until 03/20/20. Continued review of the Order Summary Report revealed the resident was ordered meropenem solution reconstituted 1 gm [gram] intravenously three times a day related to unspecified e. coli. Observation on 03/10/20 of room [ROOM NUMBER] revealed information on the resident's door alerting staff and visitors to see the resident's nurse before entering the room. Additionally, there was a bin with drawers outside the resident's room that contained PPE of gowns and gloves. Continued observation revealed a facility employee in the resident's room wearing gloves on her hands; however, the employee did not have a gown on and was touching the resident's bare legs and the bed linens that came into contact with the employees arms and clothing. Observation and interview with the Infection Prevention Staff Development Coordinator (IPSDC) revealed R462 was under isolation contact precautions and the employee in the room was a Resident Care Specialist (RCS) and she should be wearing a gown. The IPSDC identified the employee as RCS2 and confirmed she was not wearing a gown. The IPSDC stated it was important the RCS would be wearing a gown to prevent her [RCS] from getting sick and to prevent the spread of infection to residents and coworkers. Observation on 03/11/20 at 8:06 AM revealed R462 eating breakfast and using regular meal equipment including plate, utensils, and plastic cups. Observation on 03/11/20 at 12:09 PM revealed the resident was delivered her meal on a plastic serving tray like other residents and the tray contained regular meal equipment. Observation on 03/11/20 at 5:35 PM revealed the resident was eating her supper meal and using regular meal equipment. Observation on 03/11/20 at 5:44 PM revealed RCS3 entered R462's room with correct PPE on, gathered the residents meal items and put them on the serving tray that was on the resident's bedside table, removed gown, brought the tray with meal equipment and put the tray in the meal cart on the Georgia hall with the other residents trays. Interview on 03/11/20 at 5:50 PM with RCS3 revealed the RCS confirmed she did put R462's tray with her meal equipment in the meal cart with the other residents' trays. Continued interview revealed the tray was not covered or bagged to prevent the tray from coming into direct contact with the meal cart or other trays. RCS3 stated she had not been instructed to cover or bag the tray. Interview on 03/12/20 at 2:03 PM with the IPSDC revealed the facility did not use disposable meal equipment for resident's who are under isolation precautions. The IPSDC stated now they will be either utilizing a plastic bag to put isolation trays in and taking it directly to the kitchen. Continued interview revealed related to the meal carts being cleaned, the IPSDC stated the kitchen did take the carts outside and wash them; however, she did not know how often and what the carts were washed with. The IPSDC also stated she can see now that it is important the tray be covered with a bag to prevent cross contamination. Interview on 03/12/20 at 2:21 PM with Infection Prevention Assistant Director of Nursing (IPADON) 1 revealed she was the primary Infection Preventionist. Continued interview revealed it was her expectation anytime an employee entered R462's room they would have had both gown and gloves on to prevent the spread of infection. The IPADON stated the facility now does bag the trays of residents under isolation and walk the tray directly to the kitchen. Interview on 03/12/20 at 7:21 PM with the Director of Nursing (DON) revealed it was her expectation the facility would have followed their infection control protocol to prevent the spread of infections. Interview on 03/12/20 at 7:27 PM with the Administrator revealed it was her expectation infection control guidelines would have been followed and R462's tray would have been bagged when brought out of the room. Interview on 03/12/20 at 7:32 PM with the Medical Director revealed it was his expectation the facility's infection control policy would have been followed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and the facility policy review the facility failed to ensure the Comprehensive Care Plan was ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and the facility policy review the facility failed to ensure the Comprehensive Care Plan was revised and updated to include nutritional care and risk changes for seven residents (Resident (R) 1, R25, R42, R87, R143, R153 and R183) of 35 sampled residents who care plans were reviewed for nutritional risk and care needs. (Reference F692) Findings include: Review of the facility's policy titled, Medical Nutrition Therapy Assessment, revised October 2010 revealed it was the intent of the facility to Conduct a comprehensive nutritional assessment of each resident upon admission and additionally as required by state and/or federal regulation .Fundamental information of the policy stated, .Each resident will receive a comprehensive nutritional assessment upon admission, annually, and when a resident is identified as having a significant change in status. Resident will be re-addressed quarterly in conjunction with the quarterly MDS [Material Data Set] and as needed. The nutritional assessment encompasses the medical data, physical condition and examination, nutrition history, social history, and nutrient assessments .The nutritional assessment is then used in the development of the resident's individualized care plan to demonstrate the resident's needs, strengths, and priorities .Related Standards for the policy stated, .OP4 0201.00 Resident Assessment Instrument (RAI) Process Resident Care Management Systems Manual (ViaTech) was sourced. During review of the sampled residents for nutrition it was identified the Registered Dietician (RD) was not completing nutritional assessments and updating care plans timely and/or at all according to the Material Data Set (MDS) schedule and facility policy. 1. Review of R42's admission Record undated located in the Electronic Medical Record (EMR), revealed the resident was admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease, muscle weakness, vitamin C deficiency, emphysema and constipation. Review of R42's current Care Plan located in the EMR revealed the RD was to evaluate and make diet change recommendations as needed. The date initiated was 01/12/18. There were no new or revised goals and/or interventions to reflect the MDS assessments for dates of 10/16/19 and 12/20/19. Review of R42's RD assessment notes located in the EMR titled, Nutrition Status Review and Nutrition Data Collection revealed the only assessments completed were for dates of 07/25/19 and 03/12/20. The 03/12/20 assessment was completed during survey after the nutrition assessment concern was identified. It was confirmed during interview with the RD, there were no other areas of the resident's hard copy chart or the EMR where nutrition assessments would be located, and he had not completed any assessments on R42 past the 07/25/19 date. 2. Review of R87's admission Record undated located in the EMR revealed the resident was admitted to the facility on [DATE] with diagnoses of dementia, major depression and constipation. Review of R87's current Care Plan located in the EMR revealed he needed assistance with eating with a date initiated on 12/05/16 and last revised on 11/21/17. Facility was to observe intake to assure an adequate fluid intake to prevent dehydration with a date initiated on 12/05/2016. R87's diet was to be given as Ordered and to consult with the RD if problems were identified with a date initiated on 06/07/17. There was no care plan specific to nutritional care assessed by the RD. Review of R87's RD assessment notes located in the EMR titled, Nutrition Status Review and Nutrition Data Collection revealed the only assessment completed was for the date of 07/23/19. It was confirmed during interview with the RD, there were no other areas of the resident's hard copy chart or the EMR where nutrition assessments would be located, and he had not completed any assessment on R87 past the 07/23/19 date. 3. Review of R143's admission Record undated located in the EMR revealed the resident was admitted to the facility on [DATE] with diagnoses of hemiplegia and hemiparesis of the left side, dysphagia, anemia, major depression and type two diabetes. Review of R143's current Care Plan located in the EMR revealed the RD was to evaluate quarterly and as needed and to observe R143's caloric intake and estimate needs. The RD was to make recommendations for changes to tube feeding as needed. There were no dates to show when the care plan was initiated and/or revised in relation to RD assessments. Review of R143's RD assessment notes titled, Nutrition Status Review and Nutrition Data Collection located in the EMR revealed the last RD assessment was dated 08/29/19. There were no RD assessment notes for the 11/05/19 and the 02/04/20 MDS quarterly assessments completed. It was confirmed in interview with the RD, he had not completed any assessment on R143 past the 08/29/19 date. 4. Review of R183's admission Record undated located in the EMR, revealed the resident was admitted to the facility on [DATE] with diagnoses of chronic respiratory failure, weakness, end stage renal disease, dementia and diabetes type two. Review of R183's current Care Plan revealed the RD was to evaluate the resident's nutrition needs. The RD made recommendations on 07/22/18, 10/29/18, and 12/23/19 for Nepro one can daily. However, there were no new or revised goals and/or interventions for the resident's nutritional needs. Review of R183's RD's most current note titled, Nutrition Status Review dated 12/23/19 revealed the resident had lost significant wt. of (7.5%) in one month and would recommend a supplement. However, review of the dialysis communication forms for the month of December 2019 revealed the resident had not had a significant wt. loss, the wt. was stable and in normal range for the resident. Interview with the RD confirmed there were no other assessment notes for R183 completed after the 12/23/19 date. Interview with the RD on 03/11/20 at 10:30 AM revealed he had not completed timely reviews on residents in correlation with the MDS Resident Instrument Assessment (RAI) 3.0 Manual and the facility policy for RD services. He stated, he had attended some of the care plan meetings and some of the nutritionally at-risk meetings but not all of them. He stated, he had three buildings in the company and had to do it all. Interview with the MDS Director on 03/11/20 revealed she stated, the MDS team would review the MDS to ensure each discipline completed their sections but would not review the resident record for completed assessment notes surrounding the findings. She stated, the MDS team typically do not review the RD's assessment findings and/or notes. She stated, the RD was responsible for updated their nutritional care plans. She stated, the RD had been advised on a few occasions to complete RD assessments on residents that were triggered for significant change in status when she seen some were not completed. She stated, she was not aware the RD had not been timely completing nutrition assessments according to the MDS schedule and facility policy. Interview with the Administrator on 03/12/20 at 1:50 PM revealed she stated, she has had some prior concerns with the performance of the RD relating to not showing up for the nutrition at risk meetings and the resident care plan meetings. She stated, she was not aware the RD assessments and care plans according to the MDS schedule and policy were not completed in a timely manner or getting completed at all. 7. Review of R1's admission Record, dated 03/12/20, revealed the resident was readmitted to the facility on [DATE], with multiple diagnoses which included: Cerebral Palsy, acute kidney failure, restlessness, agitation, convulsions, anxiety, monocular esotropia left eye. Review of R1's weight records in the Electronic Medical Record (EMR) revealed R1 to be losing weight monthly. 10/11/19-86lbs., 11/11/19-83lbs., 12/07/19-80lbs., 01/10/20-78lbs., 02/14/20-72lbs. Review of R1's care plan dated 06/03/19 indicated R1 has nutrition problem related to being underweight and related to need for mechanically altered texture diet. Intervention listed Registered Dietitian (RD) to evaluate and make diet change recommendations as needed. The care plan indicated R1 requires total assistance for eating his meals and drinks nectar thick liquids. Review of the meal intake logs for R1 revealed; from 02/15/20 to 03/11/20 68 meals were logged, of those two meals were refused, eight were consumed at less than 50%, 13 were consumed between 50-75%, and 47 were consumed at 75% or greater. On 03/11/20 at 12:50 PM an interview with the RD was conducted. The RD stated R1 receives a house shake (a nutritional supplement) two times per day and consumes 75% or more of most of his meals and snacks. The RD confirmed R1's weight loss of six pounds in February, a 7.69% loss which the EMR alerted him and he failed to follow up. The RD stated he should be checking/reviewing when the EMR sends the alert. He confirmed no nutritional review was performed following the EMR alert in February. The RD confirmed the last nutritional review regarding R1 was six months ago. The RD stated, I don't know why the resident lost weight. On 03/11/20 at 1:30 PM an interview with the Director of Nursing (DON) was conducted. The DON confirmed the interdisciplinary team held a meeting on 02/26/20. The DON stated the team discussed R1's care but did not specifically address R1's weight loss. 5. On 03/10/20 at 11:06 AM, observation of R25 revealed the resident was on a continuous tube feeding. Review of R25's admission Record located under the Profile tab of the EHR documented R25 was admitted to the facility on [DATE]. The Diagnosis tab of the EHR documented the resident's admitting diagnoses included paralysis of the left side of the body due to a stroke, anorexia, and dysphasia due to a stroke. Review of R25's Annual MDS, with an ARD of 02/26/20, revealed the facility assessed the resident to have a BIMS score of 0 out of 15 which indicated the resident has a severe cognitive impairment. In addition, the MDS Assessment documented R25's base weight was 110 pounds with no weight loss in the last six months. The MDS assessment further revealed the resident required tube feeding. Review of R25's Comprehensive Care Plan, revised date of 11/07/19, revealed R25 received all nourishment through a percutaneous endoscopic gastrostomy (PEG) tube (a tube placed in the stomach when oral intake is not adequate) and the resident did not receive any nourishment or medication orally. In addition, the care plan revealed the facility's Registered Dietician (RD) was required to evaluate R25 on a quarterly basis and as needed. R25's current Care Plan indicated the most recent revision was initiated by the RD on 04/11/19. Review of R25's Medication Administration Record (MAR) revealed R25 was prescribed 50 milliliters of Jevity, (a nutritional supplement), to be administered 3 times per day at 7:00 AM, 3:00 PM, and 11:00 PM. On 03/11/20 at 10:40 AM, an interview was conducted with the facility's Registered Dietician (RD). The RD stated nutritional assessments were required annually and quarterly (at least every 3 months) for every resident. The RD stated R25's annual nutritional assessment was completed on 04/11/19 and he had not completed any quarterly assessments for R25 since the annual assessment on 04/11/19. 6. On 03/10/20 at 10:15 AM, observations of R153 were conducted in the resident's room. R153 was observed awake in the bed and did not respond to questions. R153 was observed having upper and lower extremity contractures. Review of R153's admission Record located under the Profile tab of the EHR documented R153 was admitted to the facility on [DATE]. The Diagnosis tab of the EHR documented the resident's admitting diagnoses included cerebral palsy, convulsions, chronic pain syndrome, and failure to thrive. Review of R153's quarterly MDS, with an ARD of 02/05/20, the facility assessed the resident to have a BIMS score of 0 out of 15 which indicated the resident has a severe cognitive impairment. In addition, the MDS Assessment documented R153 required a mechanically altered diet and had a base weight of 76 pounds. Review of R153's Comprehensive Care Plan, dated revised 03/11/20, revealed the care plan addressed R153's nutritional needs because of the resident's dependence on staff for assistance with eating a mechanically altered diet, and because R153 was considered underweight. The care plan further indicated quarterly updates to the care plan were made on 08/15/18, 06/06/19, 08/19/19, and 03/11/20. R153's care plan further indicated the RD was required to evaluate and make recommendations for R153 as needed. Review of the most recent RD assessment in the EHR, dated 12/29/17, stated R153 continues to be dependent on staff for feeding and also continues to demonstrate good meal intake of 75-100%. The RD assessment further stated R153's weight is stable and no additional recommendation were needed at the time of the assessment. In addition, there were no other records of assessments by the RD in R153's record. On 03/12/20 at 12:30 PM, an interview was conducted with the Registered Nurse (RN) Unit Manager. The Unit Manager stated R153 required total assistance with eating. On 03/11/20 at 10:40 AM, an interview was conducted with the facility's RD. The RD stated nutritional assessments were required annually and quarterly (at least every 3 months) for every resident. The RD stated R153's annual and quarterly nutritional assessments had not been completed and the RD did not provide an explanation for why the assessments were not completed. In addition, the RD stated there had been no revisions to R153's Care Plan related to the resident's nutritional needs.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident/staff interviews, record review, review of facility policy and review of facility documents, it was determined...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on resident/staff interviews, record review, review of facility policy and review of facility documents, it was determined the facility failed to provide care and services per professional standards for five of seven (Resident (R)34, R77, R99, R157, and R198) related to diabetic management. Specifically, staff failed to document the administration of insulin within 60 minutes of the prescribed time, and/or following a blood glucose reading requiring insulin coverage. This continued practice has the potential of diabetic residents receiving too little or too much insulin and could result in the resident becoming hypo-hyperglycemic [low or high blood sugar], requiring additional medical interventions. Findings include: 1. Review of the facility form titled, Glenwood Health and Rehab Meal Schedule, undated, revealed breakfast meal servicing starting time for the Georgia Unit was at 6:55 AM and the cart was completed between 7:00 AM and 7:10 AM. Continued review of the form revealed lunch meal servicing starting time for the Georgia Unit was at 11:45 AM and the cart was completed between 11:55 AM and 12:05 PM. Further review of the form revealed supper meal servicing starting time for the Georgia Unit was at 4:50 PM and the cart was completed between 5:00 PM and 5:10 PM. Review of R34's admission Record, undated, revealed the resident was admitted to the facility on [DATE] and then readmitted on [DATE] with diagnoses which included type 2 diabetes mellitus. Review of R34's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/18/19 revealed the facility assessed the resident to have a Brief Interveiw of Mental Status (BIMS) score of 14 out of 15 which indicated the resident was cognitively intact. Continued review of the MDS revealed the resident was assessed to have the diagnosis of diabetes mellitus and was ordered and received insulin injections during the last seven days of the ARD lookback period. Review of R34's Active Orders, as of 03/12/20 revealed the resident was ordered finger stick blood sugar before meals and at bedtime, Humalog kwikpen solution pen injector 100 unit/ml inject per sliding scale subcutaneously before meals and at bedtime related to type 2 diabetes mellitus, Humalog solution 100 unit/ml inject 15 unit subcutaneously before meals related to type 2 diabetes mellitus without complications, and Levemir Solution 100 unit/ml inject 40 unit subcutaneously in the morning related to type 2 diabetes mellitus without complications. Review of R34's Medication Administration Record (MAR) dated 01/01/20 thru 01/31/20, for the resident's ordered medication of Humalog 15 units before meals, revealed the medication was scheduled to be administered daily at 8:00 AM, 12:30 PM, and 5:30 PM. Continued review of the MAR revealed the medication was administered on the following dates and times and was not per the physician orders or the manufactures recommendations: on 01/01/20 the 5:30 PM dose was administered at 6:46 PM; on 01/02/20 the 8:00 AM dose was not administered until 9:40 AM; on 01/02/20 the 12:30 PM dose was not administered until 3:42 PM; on 01/02/20 the 5:30 PM dose was administered at 4:21 PM; on 01/03/20 the 8:00 AM dose was not administered until 8:59 AM; on 01/03/20 the 5:30 PM dose was not administered until 8:34 PM; on 01/05/20 the 8:00 AM dose was not administered until 10:47 AM; on 01/06/20 the 12:30 PM dose was not administered until 3:07 PM; on 01/07/20 the 8:00 AM dose was not administered until 9:26 AM; on 01/08/20 the 8:00 AM dose was not administered until 10:21 AM; on 01/09/20 the 8:00 AM dose was not administered until 9:05 AM; on 01/09/20 the 12:30 PM dose was not administered until 3:05 PM; on 01/10/20 the 8:00 AM dose was not administered 9:16 AM; on 01/12/20 the 8:00 AM dose was not administered until 9:26 AM; on 01/12/20 the 5:30 PM dose was not administered until 7:01 PM; on 01/13/20 the 12:30 PM dose was administered at 11:03 AM; on 01/14/20 the 8:00 AM dose was not administered until 9:14 AM; on 01/15/20 the 8:00 AM dose was not administered until 9:34 AM; on 01/16/20 the 8:00 AM dose was not administered until 9:02 AM; on 01/17/20 the 5:30 PM dose was not administered until 7:34 PM; on 01/18/20 the 8:00 AM dose was not administered until 9:07 AM; on 01/18/20 the 12:30 PM dose was administered at 11:32 AM; on 01/20/20 the 8:00 AM dose was not administered until 9:14 AM; on 01/22/20 the 5:30 PM dose was not administered until 6:48 PM; on 01/23/20 the 8:00 AM dose was not administered until 10:02 AM; on 01/23/20 the 12:30 PM dose was administered at 11:17 AM; on 01/23/20 the 5:30 PM dose was administered at 4:34 PM; on 01/24/20 the 8:00 AM dose was not administered until 9:20 AM; on 01/27/20 the 8:00 AM dose was not administered until 9:45 AM; on 01/27/20 the 12:30 PM dose was administered at 11:39 AM; on 01/28/20 the 12:30 PM dose was administered at 11:09 AM; on 01/30/20 the 8:00 AM dose was not administered until 9:20 AM; on 01/30/20 the 12:30 PM dose was not administered until 5:38 PM; on 01/31/20 the 8:00 AM dose was not administer until 10:14 AM; and on 01/31/20 the 12:30 PM dose was administered at 11:40 AM. Further review of R34's MAR January 2020, specifically the resident's Humalog, which was to be administered per the sliding scale at the scheduled times of 6:30 AM, 11:30 AM, 4:30 PM, and 9:00 PM revealed the medication was not administered per the physician orders or the manufactures recommendations on the following dates and times: on 01/01/20 the 4:30 PM dose was not administered until 6:46 PM; on 01/03/20 the 4:30 PM dose was not administered un 8:33 PM; on 01/05/20 the 4:30 PM dose was not administered until 5:51 PM; on 01/07/20 the 11:30 AM dose was not administered until 12:52 PM; on 01/13/20 the 4:30 PM dose was not administered until 5:36 PM; on 01/17/20 the 11:30 AM dose was not administered until 12:51 PM; on 01/25/20 the 11:30 AM dose was not administered until 4:23 PM; on 01/26/20 the 6:30 AM dose was administered at 5:37 AM; and on 01/27/20 the 4:30 PM dose was not administered until 5:40 PM. Review of R34's MAR dated 02/01/20 thru 02/29/20, for the resident's ordered medication of Humalog 15 units before meals, revealed the medication was scheduled to be administered daily at 8:00 AM, 12:30 PM, and 5:30 PM. Continued review of the MAR revealed the medication was administered on the following dates and times and was not per the physician orders or the manufactures recommendations: on 02/03/20 the 5:30 PM dose was administered at 4:02 PM; on 02/04/20 the 12:30 PM dose was administered at 11:09 AM; on 02/05/20 the 8:00 AM dose was not administered until 9:24 AM; on 02/06/20 the 8:00 AM dose was not administered until 9:27 AM; on 02/07/20 the 8:00 AM dose was not administered until 9:19 AM; on 02/10/20 the 8:00 AM dose was not administered until 9:22 AM; on 02/11/20 the 12:30 PM dose was administered at 11:03 AM; on 02/12/20 the 12:30 PM dose was administered at 11:30 AM; on 02/13/20 the 8:00 AM dose was not administered until 9:10 AM; on 02/13/20 the 12:30 PM dose was not administered until 3:04 PM; on 02/14/20 the 12:30 PM dose was not administered until 11:01 PM; on 02/16/20 the 8:00 AM dose was not administered until 9:36 AM; on 02/17/20 the 5:30 PM dose was administered at 4:37 PM; on 02/18/20 the 5:30 PM dose was not administered until 11:26 PM; on 02/19/20 the 8:00 AM dose was not administered until 9:16 AM; on 02/19/20 the 12:30 PM dose was not administered until 3:51 PM; on 02/20/20 the 8:00 AM dose was not administered until 9:22 AM; on 02/20/20 at 5:30 PM the dose was not administered until 6:58 PM; on 02/21/20 the 8:00 AM dose was not administered until 9:38 AM; on 02/22/20 the 8:00 AM dose was not administered until 11:12 AM; on 02/23/20 the 8:00 AM dose was not administered until 9:33 AM; on 02/24/20 the 8:00 AM dose was not administered until 9:05 AM; on 02/25/20 the 8:00 AM dose was not administered until 9:34 AM; on 02/26/20 the 8:00 AM dose was not administered until 9:26 AM; on 02/26/20 the 5:30 PM dose was not administered until 10:58 PM; on 02/27/20 the 8:00 AM dose was not administered until 9:09 AM; on 02/28/20 the 8:00 AM dose was not administered until 9:18 AM; and on 02/29/20 the 8:00 AM dose was not administered until 1:41 PM. Further review of R34's MAR February 2020, specifically the resident's Humalog, which was to be administered per the sliding scale at the scheduled times of 6:30 AM, 11:30 AM, 4:30 PM, and 9:00 PM revealed the medication was not administered per the physician orders or the manufactures recommendations on the following dates and times: on 02/17/20 the 9:00 PM dose was not administered until 10:25 PM; on 02/18/20 the 4:30 PM dose was not administered until 10:26 PM; on 02/19/20 the 11:30 AM dose was not administered until 3:51 PM; on 02/20/20 the 4:30 PM dose was not administered until 5:45 PM; on 02/22/20 the 9:00 PM dose was not administered until 10:08 PM; on 02/26/20 the 4:30 PM dose was not administered until 8:54 PM; on 02/27/20 the 9:00 PM dose was not administered until 10:03 PM; on 02/28/20 the 11:30 AM dose was not administered until 1:19 PM; on 02/28/20 the 4:30 PM dose was not administered until 5:44 PM; and on 02/29/20 the 9:00 PM dose was not administered until 10:17 PM. Review of R34's MAR dated 03/01/20 thru 03/08/20, for the resident's ordered medication of Humalog 15 units before meals, revealed the medication was scheduled to be administered daily at 8:00 AM, 12:30 PM, and 5:30 PM. Continued review of the MAR revealed the medication was administered on the following dates and times and was not per the physician orders or the manufactures recommendations: on 03/01/20 the 8:00 AM dose was not administered until 11:18 AM; on 03/01/20 the 12:30 PM dose was not administered until 4:00 PM; on 03/02/20 the 8:00 AM dose was not administered until 9:58 AM; on 03/02/20 the 12:30 PM dose was not administered until 2:13 PM; on 03/03/20 the 8:00 AM dose was not administered until 9:17 AM; on 03/04/20 the 8:00 AM dose was not administered until 10:07 AM; on 03/04/20 the 12:30 PM dose was not administered until 2:23 PM; on 03/04/20 the 5:30 PM dose was not administered until 8:59 PM; on 03/07/20 the 8:00 AM dose was not administered until 10:12 AM; and on 03/08/20 the 8:00 AM dose was not administered until 9:45 AM. Further review of R34's MAR specifically the resident's Humalog which was to be administered per the sliding scale at the scheduled times of 6:30 AM, 11:30 AM, 4:30 PM, and 9:00 PM revealed the medication was not administered per the physician orders or the manufactures recommendations on the following dates and times in March 2020: on 03/01/20 the 11:30 AM dose was not administered un 4:00 PM; on 03/04/20 the 4:30 PM dose was not administered until 8:58 PM; on 03/05/20 the 6:30 AM dose was not administered until 8:00 AM; on 03/05/20 the 9:00 PM dose was not administered until 10:33 PM; on 03/06/20 the 11:30 AM dose was not administered until 1:53 PM; on 03/07/20 the 4:30 PM dose was not administered until 6:05 PM; on 03/08/20 the 6:30 AM dose was not administered until 8:17 AM; and on 03/09/20 the 11:30 AM dose was not administered 1:09 PM. Interview on 03/10/20 at 10:29 AM with R34 who's room is on the Georgia Unit, revealed she did not always get her insulin before she ate her meal. Continued interview with the resident revealed she thought that was weird because she was always instructed to take the insulin before she ate so she could regulate her sugar levels. R34 stated her sugar was always high because of this. Interview, on 3/12/20 at 2:30 PM with the IPADON revealed when reviewing the documented administration times of R34's insulin, there were some that would be out of compliance. Continued interview revealed the fast-acting insulin should be given within 15 minutes before or after the resident's meal and for the long acting insulin, it should be administered within an hour of the scheduled time. The ADON stated it was important the time frames be in compliance and adhered to because they[facility] want to ensure they are managing the resident's diabetes and preventing complications. Interview on 03/12/20 at 2:37 PM with LPN1 revealed when asked about the date of 03/08/20 regarding R34's scheduled dose of Humalog at 8:00 AM, the LPN stated she gave the resident the insulin at the scheduled time but documented it given at 9:45 AM. The LPN further stated she should have documented at the time she administered it. Interview on 03/12/20 at 4:49 PM Nurse Practitioner (NP) 1 revealed she was R34's provider. Continued interview revealed the facility had showed her R34's blood glucose (bg) checks and she did find it concerning. The NP stated after reviewing the resident's glucose checks and speaking with the resident's nurses, the nurses were not following the physician's order and administering the insulin as ordered because there were too many inconsistencies. NP1 stated it was her expectation the nurses would have followed the physician's order. Further interview with the NP revealed when the nurses give the resident the insulin late, it affects the sugar level later. The NP also stated it was important the insulin would be administered as order because if the resident was going to see a specialist such as a endocrinologist, it would be difficult for them to provide care because of the resident's blood glucose numbers being up and down. Interview on 03/12/20 at 7:20 PM with the DON revealed it was her expectation nurses would have followed R34's physician orders as to dose and time. Continued interview revealed diabetic care was important to ensure there was not wide variations in blood sugars and to ensure they were stable. Interview on 03/12/20 at 7:27 PM with the Administrator revealed would have followed good standard of practice related to administering R34's insulin. Interview on 03/12/20 at 7:32 PM with the facility's Medical Director revealed he was less concerned with R34 not getting her Humalog insulin timely because the resident was ordered Levemir also. Continued interview revealed glucose levels were irrelevant to him because the A1C was what counted. The Medical Director stated her personally did not mind that the resident's insulin was not administered on time because he was not trying to chase the resident's numbers [blood glucose numbers] because she was on Levemir. 5. Review of R198's admission Record stated the resident was admitted to the facility on [DATE] with diagnoses that included type II diabetes mellitus. Review of R198's quarterly MDS, with an ARD of 02/21/20, the facility assessed the resident to have a BIMS score of 15 out of 15 which indicated the resident was cognitively intact. In addition, review of R198's MDS showed the resident received seven days of insulin injections during the last seven days of the ARD. Review of R198's Active Medication Orders as of 03/09/20, included: Humalog Solution (Insulin) 100 unit/ml inject units using a sliding scale before meal and at bedtime (6:30 AM, 11:30 AM, 4:30 PM, and 9:00 PM). Levemir Solution (Insulin) 100 unit/milliliters (ml) inject 76 units subcutaneous two times per day at 9:00 AM and 9:00 PM. Review of R198's MAR for January 2020 showed on 01/3/20, 01/4/20, 01/5/20, 01/6/20, 01/9/20, 01/10/20, 01/11/20, 01/12/20, 01/13/20, 01/14/20, 01/16/20, 01/19/20, 01/20/20, 01/22/20, 01/25/20, and 01/26/20 the resident's Humalog insulin was not administered as ordered. On the dates of 01/3/20, 01/5/20, 01/6/20, 01/10/20, 01/11/20, 01/12/20, 01/20/20, 01/22/20, and 01/26/20 the resident's Levemir insulin was not documented as administered at the time the physician ordered. Review of Resident #39's February MAR showed on 02/4/20, 02/20/20, 02/22/20, and 02/28/20 the resident's Humalog insulin was not administered as ordered. On the dates of 02/3/20, 02/3/20, 02/22/20, 02/23/20, 02/27/20, 02/28/20, and 02/29/20 the resident's Levemir insulin was not administered at the time of day the physician ordered the insulin to be administered. Review of Resident 39's March MAR showed on 03/7/20 and 03/9/2020 the resident's Humalog was not administered as ordered. Interview was conducted with the Medical Director's Physician Assistant (PA) 1 on 03/12/20 at 12:11 PM. PA 1 was asked what was her expectations related to administration and documentation of insulin? PA 1 stated, I would expect nurses to give fast acting insulin within 15 to 20 minutes of blood glucose and long acting insulin as ordered. Interview was conducted with the Director of Nursing (DON) on 03/12/20 at 1:53 PM . The DON was asked what her expectations were related to nurse's insulin administration and documentation? The DON stated, I expect nurses to document in real time when the insulin is administered. Interview was conducted with Registered Nurse (RN)1 on 03/12/20 at 3:30 PM. RN1 was asked when he documents fast-acting and long-acting insulin? RN1 stated, I document all medications when I give them, point click care only allows me to document in real time. Interview was conducted with Licensed Practical Nurse (LPN) 2 on 03/12/20 at 4:30 PM. LPN 2 was asked when does she document the resident's insulin administration? LPN 2 stated, I document the insulin right after I have given it. Telephone interview was conducted on 03/12/20 at 5:40 PM with the Consultant Pharmacist. The Consultant Pharmacist stated, it is very important for the basal insulin such as, Levemir and Lantus, be given at the same time every day, otherwise you would be giving more sliding scale insulin for blood sugar coverage. This makes it very hard to manage the resident's diabetes and it is hard on their system. Review of facility policy titled Medication Administration Times revised 05/01/10, instructed facility should ensure that authorized personnel, administer medications according to times of administration as determined by facility's pharmacy committee and/or physician/prescriber . should commence medication administration within sixty (60) minutes before the designated times of administration and should be completed by sixty (60) minutes after the designated times of administration .should administer medications ordered before meals approximately thirty (30) minutes before meal time, and should administer medications ordered to be given after meals no later than thirty (30) minutes after a meal has ended. Review of facility policy titled General Dose Preparation and Medication Administration revised 01/01/13, instructed staff to . verify each time a medication is administered that it is the correct medication, at the correct dose, at the correct route, at the correct rate, at the correct time and, for the correct resident .administer medications within timeframes specified by facility policy. Review of the professional standards the facility indicated they followed, Lippincott procedures-Subcutaneous Injection revised 08/16/19, revealed Subcutaneous injection delivers a drug into the adipose (fatty) tissue beneath the skin. This method allows the drug to move into the bloodstream more rapidly than with oral administration, because the drug is absorbed mainly through the capillary .verify that you're administering the medication at the proper time, in the prescribed dose, and by the correct route to reduce the risk of medication errors. Review of the Nurse Practice Act of Georgia, also indicated as the facility's professional standards, Practice nursing as a registered professional nurse means to practice nursing by performing .any of the following: .Providing safe and effective nursing care rendered directly or indirectly . managing and supervising the practice of nursing .administering medications and treatments as prescribed by a physician practicing medicine . Review of the Omnicare Drug Information for Levemir FlexTouch (Insulin Detemir), copyright 2020, provided by the facility, revealed insulin detemir is used to control high blood sugar in people with diabetes. Controlling high blood sugar helps prevent kidney damage, blindness, nerve problems, and loss of limbs. Proper control may also lessen the chance of a heart attack or stroke .Insulin detemir is usually injected with the evening meal or at bedtime. If it is being given twice daily, inject as directed by your doctor, usually the first dose in the morning and second dose with the evening meal, at bedtime, or 12 hours after the morning dose. Review of the Omnicare Drug Information for Lantus Solostar (Insulin Glargine) revised November 2019, revealed that Levemir is used to control a person blood .use the medication regularly as directed by your doctor in order to get the most benefit from it .You may inject insulin glargine once daily at any time during the day (such as before breakfast or at bedtime) but you should inject at the same time each day. Review of the Omnicare Drug Information for Humalog (Insulin Lispro) revised November 2019, revealed that Humalog is used for control of high blood sugars .Insulin lispro starts working faster and lasts a shorter time than regular insulin. Inject this medication within 15 minutes before eating a meal or immediately after a meal. Because this insulin is a fast acting, not eating right after a dose of insulin may also lead to low blood sugar. 2. Review of R77's admission Record, revealed the resident was admitted to the facility on [DATE] with diagnoses that included type 2 diabetes mellitus with diabetic chronic kidney disease, other unspecified diabetes mellitus with diabetic neuropathy, unspecified, and long term (current) use of insulin. Review of R77's Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 03/03/20, Brief Interview for Mental Status (BIMS) indicated the resident was cognitively intact. Further review of R77's MDS showed the resident received seven days of insulin injections during the last seven days of the ARD. Review of R77's January 2020's Medication Administration Record (MAR) revealed the resident was prescribed to receive the following diabetic medications: Lantus Solution 100 Unit/milliliters (ml) (Insulin Glargine), inject 20 unit subcutaneously at bedtime (9:00 PM); and Humalog Solution Cartilage 100 Units/ML (Insulin Lispro) inject subcutaneously before meals (6:30 AM, 11:30 AM, and 4:30 PM) and at bedtime (9:00 PM). Review of R77's MAR for January 2020 showed on 01/01/20, 01/05/20, 01/16/20, 01/17/20, 01/23/20, and 01/29/20 the resident's Lantus insulin was not documented as administered at the time the physician ordered. On the dates of 01/01/20, 01/04/20, 01/06/20, 01/08/20, 01/09/20, 01/13/20, 01/15/20, 01/16/20, 01/17/20, 01/18/20, 01/22/20, 01/23/20, and 01/27/20 the resident's Humalog insulin was not administered as ordered. Review of R77's MAR for February 2020 showed on 02/01/20, 02/05/20, and 02/22/20 the resident's Lantus insulin was not documented as administered at the time of the physician's orders. On 02/01/20, 02/02/20, 02/04/20, 02/06/20, 02/12/20, 02/14/20, 02/15/20, and 02/19/20 the resident's Humalog insulin was not administered as ordered. Review of R77's MAR for March 2020 showed on 03/02/20, 03/03/20, 03/04/20, 03/06/20, 03/07/20, and 03/11/20 the resident's Lantus insulin was not documented as administered as ordered. On 03/02/20, 03/04/20, 03/05/20, 03/08/20, and 03/11/20 the resident's Humalog insulin was not administered at the time of day the physician ordered the insulin to be administered. 3. Review of R99's admission Record revealed the resident was admitted to the facility on [DATE] with diagnoses that included type 2 diabetes mellitus with diabetic chronic kidney disease, type 2 diabetes with unspecified diabetic retinopathy with macular edema, and type 2 diabetes mellitus with diabetic autonomic (poly) neuropathy. Review of R99's MDS with an ARD of 01/19/20, BIMS score indicated the resident was cognitively intact. Further review of the MDS did not indicate whether the resident had received any insulin injections. Review of R99's Physician's orders revealed the resident was prescribed to receive the following diabetic medications: Insulin Lispro Solution Pen-injector 100 Unit/ml subcutaneously before meals (6:00 AM, 11:30 AM, and 4:30 PM) and at bedtime (9:00 PM); and Humalog 100 Unit/ml subcutaneous before meals (6:00 AM, 11:30 AM, and 4:30 PM) and at bedtime (9:00 PM). Review of R99's MAR for January 2020 showed on 01/31/20 the resident did not receive their Insulin Lispro Pen-injector as prescribed. The resident did not require additional insulin coverage with the Humalog insulin for the month of January 2020. Review of R99's MAR for February 2020 showed on 02/01/20, and 02/02/20 the resident did not receive the Insulin Lispro per physician's orders. The resident did not require additional coverage from the Humalog insulin. Review of R99's MAR for March 2020 showed on 03/04/20, 03/05/20, 03/07/20, 03/08/30, and 03/10/20 revealed the resident did not have Humalog insulin administered in the time the physician ordered. 4. Review of R157's admission Record revealed the resident had been admitted to the facility on [DATE] with diagnoses that included type 2 diabetes mellitus without complications, major depressive disorder, and cerebral infarction. Review of R157's Quarterly MDS with an ARD of 02/04/20, BIMS score indicated the resident was moderately impaired cognitively. Further review of R157's MDS showed the resident received six days of insulin injections during the last seven days of the ARD. Review of R157's Physician Orders revealed the resident was prescribed to receive the following diabetic medications: Levemir Solutions (Insulin Detemir) inject 24 unit subcutaneously at bedtime (9:00 PM). Review of R157's MAR for January 2020 revealed on 01/02/20, 01/05/20, 01/20/20, 01/21/20, 01/22/20 and, 01/24/20, the resident did not receive his Levemir insulin as ordered by the physician orders. Review of R157's MAR for February 2020 revealed on 02/03/20, 02/0420, 02/05/20, 02/07/20, 02/08/20, 02/15/20, 02/17/20, 02/20/20, and 02/21/20, the resident had not received his Levemir insulin during the time indicted per the Physician orders. Review of R157's MAR for March 2020 revealed on 03/03/20, 03/03/20, 03/05/20, 03/06/20, 03/07/20, 03/08/20, and 03/10/20, the resident was not documented as receiving his Levemir insulin per the prescribed time.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of the facility's policy, the facility failed to ensure a medical nutrition therap...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of the facility's policy, the facility failed to ensure a medical nutrition therapy assessment was consistently completed to determine residents nutritional status and risk factors for eight (Resident (R) 1, R25, R42, R51, R87, R143, R153 and R183) of 35 sampled residents who were reviewed for comprehensive nutritional assessments by a registered dietician (RD). Findings include: Review of the facility's policy titled, Medical Nutrition Therapy Assessment, revised October 2010 revealed it was the intent of the facility to Conduct a comprehensive nutritional assessment of each resident upon admission and additionally as required by state and/or federal regulation .Fundamental information of the policy stated, .Each resident will receive a comprehensive nutritional assessment upon admission, annually, and when a resident is identified as having a significant change in status. Resident will be re-addressed quarterly in conjunction with the quarterly MDS [Material Data Set] and as needed. The nutritional assessment encompasses the medical data, physical condition and examination, nutrition history, social history, and nutrient assessments .The nutritional assessment is then used in the development of the resident's individualized care plan to demonstrate the resident's needs, strengths, and priorities .Related Standards for the policy stated, .OP4 0201.00 Resident Assessment Instrument (RAI) Process Resident Care Management Systems Manual (ViaTech) was sourced. Review of the facility's policy titled, Weight Management section Appendix A revised July 2017 provided by the Administrator revealed Dietician Duties were .1. Provide consultation to medical, nursing, and other professional staff of Facility regarding nutritional needs of Facility's residents. 2. Dietician shall complete nutritional assessments for Residents and assist with care plan development for Residents .Dietician shall participate in any meeting of Facility staff as reasonably requested by the Administrator or Director of Nursing including care plan meetings, quality assurance meetings, or regular morning meetings. 1. Review of R42's admission Record undated located in the Electronic Medical Record (EMR), revealed the resident was admitted to the facility on [DATE] with diagnoses which included Alzheimer's disease, muscle weakness, vitamin C deficiency, emphysema and constipation. Review of R42's annual MDS with an Assessment Reference Date (ARD) of 12/20/19 located in the EMR revealed R42 was severely cognitively impaired. R42 required supervision and oversight with eating. R42 was on a mechanical altered and therapeutic diet with noted weight (wt.) loss; on a physician wt. loss regimen. However, review of the physician orders revealed no physician wt. loss regimen was ordered. Review of R42's Order Summary Report located in the EMR for the month of March 2020, revealed the resident was ordered a regular diet with mechanical soft texture that originally started on 01/15/18 and a house supplement for wt. loss that started on 9/10/19. Monthly wt. started on 01/13/18 and then weekly wt. started on 09/13/19. There was no physician wt. loss regimen order identified. Review of R42's current Care Plan located in the EMR revealed the RD was to evaluate and make diet change recommendations as needed. The date initiated was 01/12/18. There were no new or revised goals and/or interventions to reflect the MDS assessments for dates of 10/16/19 and 12/20/19. Review of R42's RD assessment notes located in the EMR titled, Nutrition Status Review and Nutrition Data Collection revealed the only assessments completed were for dates of 07/25/19 and 03/12/20. The 03/12/20 assessment was completed during survey after the nutrition assessment concern was identified. It was confirmed during interview with the RD, there were no other areas of the resident's hard copy chart or the EMR where nutrition assessments would be located, and he had not completed any assessments on R42 past the 07/25/19 date. 2. Review of R87's admission Record undated located in the EMR revealed the resident was admitted to the facility on [DATE] with diagnoses of dementia, major depression and constipation. Review of R87's annual MDS with an ARD of 04/20/19 located in the EMR revealed R87 was severely cognitively impaired. R87 required supervision and oversight of one staff assist for eating. R87 was on a mechanically altered diet with no wt. loss recorded. Review of R87's Order Summary Report located in the EMR for the month of March 2020, revealed the resident was ordered a regular diet with mechanical soft texture, regular consistency, and large portions that was originally started on 04/21/18. Review of R87's current Care Plan located in the EMR revealed he needed assistance with eating with a date initiated on 12/05/16 and last revised on 11/21/17. Facility was to observe intake to assure an adequate fluid intake to prevent dehydration with a date initiated on 12/05/2016. R87's diet was to be given as Ordered and to consult with the RD if problems were identified with a date initiated on 06/07/17. There was no care plan specific to nutritional care assessed by the RD. Review of R87's RD assessment notes located in the EMR titled, Nutrition Status Review and Nutrition Data Collection revealed the only assessment completed was for the date of 07/23/19. It was confirmed during interview with the RD, there were no other areas of the resident's hard copy chart or the EMR where nutrition assessments would be located, and he had not completed any assessment on R87 past the 07/23/19 date. 3. Review of R143's admission Record undated located in the EMR revealed the resident was admitted to the facility on [DATE] with diagnoses of hemiplegia and hemiparesis of the left side, dysphagia, anemia, major depression and type two diabetes. Review of R143's annual MDS with an ARD of 07/26/19 located in the EMR revealed R143 was severely cognitively impaired. R143 required total dependence of staff for eating and 51 percent or more of his food was provided by a feeding tube. Review of R143's Order Summary Report located in the EMR for the month of March 2020, revealed the resident received Jevity 1.5 via feeding tube at a rate of 92 ml [milliliters] per hr. [hour] from 6 PM to 6 AM with water flushes at 145 ml every two hours started on 10/04/19. R143 was to have monthly wt./s started on 09/16/19. Review of R143's current Care Plan located in the EMR revealed the RD was to evaluate quarterly and as needed and to observe R143's caloric intake and estimate needs. The RD was to make recommendations for changes to tube feeding as needed. There were no dates to show when the care plan was initiated and/or revised in relation to RD assessments. Review of R143's RD assessment notes titled, Nutrition Status Review and Nutrition Data Collection revealed the last RD assessment was dated 08/29/19. There were no RD assessment notes for the 11/05/19 and the 02/04/20 MDS quarterly assessments completed. It was confirmed in interview with the RD, he had not completed any assessment on R143 past the 08/29/19 date. 4. Review of R183's admission Record undated located in the EMR revealed the resident was admitted to the facility on [DATE] with diagnoses of chronic respiratory failure, weakness, end stage renal disease, dementia and diabetes type two. Review of R183's annual MDS with an ARD of 02/11/20 located in the EMR revealed R183 was moderately cognitively impaired. R183 required supervision and oversight of one staff assist for eating. R183 was on a renal diet with wt. loss no directed by a physician. Review of R183's Order Summary Report located in the EMR for the month of March 2020, revealed the resident was ordered a renal diet and was on dialysis with weekly wt./s. Review of R183's RD's most current note titled, Nutrition Status Review dated 12/23/19 revealed the resident had lost significant wt. of (7.5%) in one month and would recommend a supplement. However, review of the dialysis communication forms for the month of December 2019 revealed the resident had not had a significant wt. loss, the wt. was stable and in normal range for the resident. Interview with the RD confirmed there were no other assessment notes for R183 completed after the 12/23/19 date. Interview with the RD on 03/11/20 at 10:30 AM revealed he had not completed timely reviews on residents in correlation with the MDS Resident Instrument Assessment (RAI) 3.0 Manual and the facility policy for RD services. He stated, he had attended some of the care plan meetings and some of the nutritionally at-risk meetings but not all of them. He stated, he had three buildings in the company and had to do it all. Interview with the MDS Director on 03/11/20 revealed she stated, the MDS team would review the MDS to ensure each discipline completed their sections but would not review the resident record for completed assessment notes surrounding the findings. She stated, the MDS team typically do not review the RD's assessment findings and/or notes. She stated, the RD was responsible for updated their nutritional care plans. She stated, the RD had been advised on a few occasions to complete RD assessments on residents that were triggered for significant change in status when she seen some were not completed. She stated, she was not aware the RD had not been timely completing nutrition assessments according to the MDS schedule and facility policy. Interview with the Director of Nursing (DON) and the Unit Manager (UM) for the Magnolia Unit on 03/11/20 at 2:50 PM revealed they were not aware the RD had not been completing the nutritional assessments according to the MDS schedule and facility policy. The DON stated, the RD was responsible for completing an updated assessment related to annual, quarterly and change of status resident assessments. She stated, the RD was given a copy of the restorative wt. logs to input in the EMR when he completed his assessments. The UM for the Magnolia Unit revealed the nursing staff does look at the wt./s put in the computer, but they also reference the dialysis wt. sent from the daily dialysis/facility communication sheet and hospital records. The UM stated, she had no wt. concerns with any of the residents on the Magnolia Unit at the current time. Interview with the Medical Director Physician Assistant on 03/12/20 at 12:27 PM revealed she stated, she was no aware the RD nutrition assessments were not being completed timely and with the MDS schedule and facility policy. She stated, the nursing department does contact her when a resident has had a significant wt. loss or requests a supplement or diet change. She stated, many of the residents prefer outside of the facility food and the vending machine and doesn't feel the facility has a concern with excessive wt. loss. She stated, no completing the RD assessments could affect the management of resident's care with chronic diseases such as diabetes. She confirmed her residents were stable in their wt. Interview with the DON on 03/12/20 at 1:50 PM revealed she stated, she was not sure who would monitor if the RD was completing assessments or not per the MDS schedule and policy, however, she would find out. Interview with the Administrator on 03/12/20 at 1:50 PM revealed she stated, when the DON came to her to find out who would monitor the RD services, she stated, she has had some prior concerns with the performance of the RD relating to not showing up for the nutrition at risk meetings and the resident care plan meetings. She stated, she was not aware the RD assessments according to the MDS schedule and policy were not completed in a timely manner or getting completed at all. She stated, the RD was currently addressing the survey findings and updating and completing assessments and care plans. 8. Review of Resident (R) 1's admission Record, dated 03/12/20, revealed the resident was readmitted to the facility on [DATE], with multiple diagnoses which included: Cerebral Palsy, acute kidney failure, restlessness and agitation, convulsions, anxiety, monocular esotropia left eye. Review of R1's weight records in the Electronic Medical Record (EMR) revealed R1 to be losing weight monthly. 10/11/19-86lbs., 11/11/19-83lbs., 12/07/19-80lbs., 01/10/20-78lbs., 02/14/20-72lbs. Review of R1's care plan dated 06/03/19 indicated R1 has nutrition problem related to being underweight and related to need for mechanically altered texture diet. Intervention listed Registered Dietitian (RD) to evaluate and make diet change recommendations as needed. Multiple observations were performed during the survey, but no meals were observed. Review of the care plan indicated R1 requires total assistance for eating his meals and drinks nectar thick liquids. There was no update to the care plan since 06/03/19. Review of the March 2020 MAR for R1 revealed a water bottle of eight ounces nectar consistency four times per day documented and the House Supplement, (no ounces), two times per day. Review of the meal intake logs for R1 revealed; from 02/15/20 to 03/11/20 68 meals were logged, of those two meals were refused, eight were consumed at less than 50%, 13 were consumed between 50-75%, and 47 were consumed at 75% or greater. On 03/11/20 at 12:50 PM an interview with the RD was conducted. The RD stated R1 receives a house shake (a nutritional supplement) two times per day and consumes 75% or more of most of his meals and snacks. The RD confirmed R1's weight loss of six pounds in February, a 7.69% loss which the EMR alerted and he failed to follow up. The RD stated he should be checking/reviewing when the EMR sends the alert. He confirmed no nutritional review was performed following the EMR alert in February. The RD confirmed the last nutritional review regarding R1 was six months ago. The RD did not know why R1 lost weight. The RD stated he failed to follow up on the EMR alert and no notifications were made to the physician or interdisciplinary team. On 03/11/20 at 1:30 PM an interview with the Director of Nursing (DON) was conducted. The DON confirmed the interdisciplinary team held a meeting on 02/26/20. The DON stated the team discussed R1's care but did not specifically address R1's weight loss. 5. On 03/10/20 at 11:06 AM, observation of R25 revealed the resident was on a continuous tube feeding. Review of R25's admission Record located under the Profile tab of the EHR documented R25 was admitted to the facility on [DATE]. The Diagnosis tab of the EHR documented the resident's admitting diagnoses included paralysis of the left side of the body due to a stroke, anorexia, and dysphasia due to a stroke. Review of R25's annual MDS, with an ARD of 02/26/20, revealed the facility assessed the resident to have a BIMS score of 0 out of 15 which indicated the resident has a severe cognitive impairment. In addition, the MDS Assessment documented R25's base weight was 110 pounds with no weight loss in the last six months. The MDS assessment further revealed the resident required tube feeding. Review of R25's Comprehensive Care Plan, dated revised 11/07/19, revealed R25 received all nourishment through a percutaneous endoscopic gastrostomy (PEG) tube (a tube placed in the stomach when oral intake is not adequate) and the resident did not receive any nourishment or medication orally. Review of R25's MAR revealed R25 was prescribed 50 milliliters of Jevity (a nutritional supplement) to be administered 3 times per day at 7:00 AM, 3:00 PM, and 11:00 PM. On 03/11/20 at 10:40 AM, an interview was conducted with the facility's RD. The RD stated nutritional assessments were required annually and quarterly (at least every 3 months) for every resident. The RD stated R25's annual nutritional assessment was completed on 04/11/19 and he had not completed any quarterly assessments for R25 since the annual assessment on 04/11/19. 6. Review of R51's admission Record located under the Profile tab of the EHR documented R51 was admitted to the facility on [DATE]. The Diagnosis tab of the EHR documented the resident's admitting diagnoses included end stage renal disease with a dependence on dialysis, gastro-esophageal reflux disease, anemia, and type 2 diabetes mellitus. Review of R51's annual MDS, with an ARD of 07/05/19, revealed the facility assessed the resident to have a BIMS score of 12 out of 15 which indicated the resident has a moderate cognitive impairment. In addition, the MDS Assessment documented R51's base weight was 110 pounds and the resident was on a therapeutic, mechanically altered diet. Review of R51's annual assessment completed by the RD, dated 04/11/19, stated Resident's intake is highly variable. On Carbohydrate Controlled Diet (CCD) No Added Salt (NAS) diet with Puree texture and Nectar liquids .Lab data from February indicate low Na, albumin, EGFR, and hemoglobin; elevated glc and HBA1C .Recommendation: add Nepro, 1 can TID [three times a day]. Review of R51's laboratory results, dated 10/26/19, revealed R51's result indicated a low albumin level of 3.3 and an elevated creatine level of 3.1. Review of R51's Comprehensive Care Plan, dated revised 06/03/19, revealed R51 required a therapeutic diet and a fluid restriction due to a diagnosis of end stage renal disease. The Care Plan noted the resident had a weight loss related to the amputation of the resident's leg below the knee. On 03/11/20 at 10:40 AM, an interview was conducted with the facility's RD. The RD stated nutritional assessments were required annually and quarterly (at least every 3 months) for every resident. The RD stated R51's annual nutritional assessment was completed on 04/11/19 and he had not completed any quarterly assessments for R51 since the annual assessment on 04/11/19. 7. On 03/10/20 at 10:15 AM, observations of R153 were conducted in the resident's room. R153 was observed awake in the bed and did not respond to questions. R153 was observed having upper and lower extremity contractures. Review of R153's admission Record located under the Profile tab of the EHR documented R153 was admitted to the facility on [DATE]. The Diagnosis tab of the EHR documented the resident's admitting diagnoses included cerebral palsy, convulsions, chronic pain syndrome, and failure to thrive. Review of R153's quarterly MDS, with an ARD of 02/05/20, the facility assessed the resident to have a BIMS score of 0 out of 15 which indicated the resident has a severe cognitive impairment. Review of the most recent RD assessment in the EHR, dated 12/29/17, stated R153 continues to be dependent on staff for feeding and also continues to demonstrate good meal intake of 75-100. The assessment further stated R153's weight is stable and no additional recommendation were needed at the time of the assessment. In addition, there were no other records of assessments by the RD in R153's record. On 03/12/20 at 12:30 PM, an interview was conducted with the Registered Nurse (RN) Unit Manager. The Unit Manager stated R153 required total assistance with eating. On 03/11/20 at 10:40 AM, an interview was conducted with the facility's RD. The RD stated nutritional assessments were required annually and quarterly (at least every 3 months) for every resident. The RD stated R153's annual and quarterly nutritional assessments has not been completed and the RD did not provide an explanation for why the assessments were not completed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0838 (Tag F0838)

Could have caused harm · This affected multiple residents

Based on interview, record review and review of the annual 2019 Facility Assessment the facility failed to ensure residents received the appropriate professional Registered Dietician (RD) services as ...

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Based on interview, record review and review of the annual 2019 Facility Assessment the facility failed to ensure residents received the appropriate professional Registered Dietician (RD) services as identified in their annual 2019 Facility Assessment. This had the potential to affect all eight residents reviewed for nutrition services of 35 sampled residents. Cross reference F692 Findings include: Review of the facility's annual 2019 Facility Assessment dated last updated in August 2019 revealed the intent of the facility assessment was to evaluate resident population to identify resources to provide person centered care and services to the residents. The overview stated: .Overview of the Assessment Tool: .Our Resident Profile: This section describes the resident population, including the number of licensed beds, census, diseases/conditions, physical and cognitive disabilities, resident acuity and ethnic, religious and cultural factors that impact care. The Services and Care We Offer Based on our Resident's Needs: This is a description of services the facility provides to meet the current resident population's needs. (The Facility Assessment is not intended to focus on individual level care plans.) Facility Resources Needed to Provide Competent Care for Our Residents: This section includes staff, staffing plan, staff education, training and competencies; physical environment and building; other resources, including agreements with vendors, health information technology resources and systems. Additionally, each facility conducts a facility-based and community-based risk assessment to ensure care is delivered competently every day and during emergencies . Review of the facility's annual 2019 Facility Assessment section, Special Treatments and Resident Care Needs; Nutrition revealed the facility would provide residents with .Tube Feeding, TPN, Supplements, Mechanically Altered Diets, and Thickened Liquids needs .Resident Support/Care Needs: individualized dietary requirements, Specialized diets, IV [intravenous] nutrition (TPN) Tube feeding Cultural or ethnic dietary needs Assistive devices Fluid monitoring or restrictions Hypodermoclysis Assessment and management of weight loss . and in the .Staff Type and Position services . Food and Nutrition Services: Registered Dietician was listed. Interview with the RD on 03/11/20 at 10:30 AM revealed he had not completed timely reviews on residents in correlation with the MDS Resident Instrument Assessment (RAI) 3.0 Manual and the facility policy for RD services. He stated, he had attended some of the care plan meetings and some of the nutritionally at-risk meetings but not all of them. He stated, he had three buildings in the company and had to do it all. Interview with the Administrator on 03/12/20 at 1:50 PM revealed she stated, when the DON came to her to find out who would monitor the RD services, she stated, she has had some prior concerns with the performance of the RD relating to not showing up for the nutrition at risk meetings and the resident care plan meetings. She stated, she was not aware the RD assessments according to the MDS schedule and policy were not completed in a timely manner or getting completed at all. She stated, the RD was to provide resident care and services according to the MDS schedule, which required comprehensive assessments, dietary recommendations, updating care plans and attending nutrition related meetings. She stated, the RD was currently addressing the survey findings and updating and completing assessments and care plans. An additional information was obtained during Quality Assurance Process Improvement (QAPI) interview with the Administrator on 03/12/20 at 6:30 PM. She confirmed the RD had not been providing services according to the facility's annual 2019 Facility Assessment. She stated, she understood the facility was to offer according to their assessment professional RD services and according to the MDS schedule of assessments and the facility policy.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 3 life-threatening violation(s), Payment denial on record. Review inspection reports carefully.
  • • 42 deficiencies on record, including 3 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $13,043 in fines. Above average for Georgia. Some compliance problems on record.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Glenwood By Harborview's CMS Rating?

CMS assigns GLENWOOD HEALTH CENTER BY HARBORVIEW an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Georgia, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Glenwood By Harborview Staffed?

CMS rates GLENWOOD HEALTH CENTER BY HARBORVIEW's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 62%, which is 16 percentage points above the Georgia average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 84%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Glenwood By Harborview?

State health inspectors documented 42 deficiencies at GLENWOOD HEALTH CENTER BY HARBORVIEW during 2020 to 2025. These included: 3 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 39 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Glenwood By Harborview?

GLENWOOD HEALTH CENTER BY HARBORVIEW is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by HARBORVIEW HEALTH SYSTEMS, a chain that manages multiple nursing homes. With 225 certified beds and approximately 206 residents (about 92% occupancy), it is a large facility located in DECATUR, Georgia.

How Does Glenwood By Harborview Compare to Other Georgia Nursing Homes?

Compared to the 100 nursing homes in Georgia, GLENWOOD HEALTH CENTER BY HARBORVIEW's overall rating (1 stars) is below the state average of 2.6, staff turnover (62%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Glenwood By Harborview?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Glenwood By Harborview Safe?

Based on CMS inspection data, GLENWOOD HEALTH CENTER BY HARBORVIEW has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 3 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Georgia. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Glenwood By Harborview Stick Around?

Staff turnover at GLENWOOD HEALTH CENTER BY HARBORVIEW is high. At 62%, the facility is 16 percentage points above the Georgia average of 46%. Registered Nurse turnover is particularly concerning at 84%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Glenwood By Harborview Ever Fined?

GLENWOOD HEALTH CENTER BY HARBORVIEW has been fined $13,043 across 2 penalty actions. This is below the Georgia average of $33,209. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Glenwood By Harborview on Any Federal Watch List?

GLENWOOD HEALTH CENTER BY HARBORVIEW is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.