JERSEYVILLE NSG & REHAB CENTER

1001 SOUTH STATE STREET, JERSEYVILLE, IL 62052 (618) 498-6496
For profit - Limited Liability company 111 Beds HELIA HEALTHCARE Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#556 of 665 in IL
Last Inspection: February 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Jerseyville Nursing & Rehab Center received a Trust Grade of F, indicating significant concerns about its care and operations. It ranks #556 out of 665 facilities in Illinois, placing it in the bottom half and #3 out of 3 in Jersey County, meaning there are only two facilities rated higher locally. The facility is showing some improvement, with the number of issues decreasing from 20 in 2024 to 14 in 2025; however, its overall performance remains poor. Staffing is a serious concern, with a high turnover rate of 67%, significantly above the state average, which could affect the quality of care. Additionally, the facility has faced $390,137 in fines, higher than 96% of Illinois facilities, indicating recurring compliance issues. While there is average RN coverage, the facility has critical incidents, such as failing to protect residents from sexual abuse and a resident eloping due to malfunctioning safety alarms. These issues highlight significant weaknesses that families should consider when evaluating care options.

Trust Score
F
0/100
In Illinois
#556/665
Bottom 17%
Safety Record
High Risk
Review needed
Inspections
Getting Better
20 → 14 violations
Staff Stability
⚠ Watch
67% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$390,137 in fines. Lower than most Illinois facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 27 minutes of Registered Nurse (RN) attention daily — below average for Illinois. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
54 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 20 issues
2025: 14 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Illinois average (2.5)

Significant quality concerns identified by CMS

Staff Turnover: 67%

20pts above Illinois avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $390,137

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: HELIA HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (67%)

19 points above Illinois average of 48%

The Ugly 54 deficiencies on record

4 life-threatening 10 actual harm
Sept 2025 2 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

The facility failed to ensure its door alarms were loud enough to be heard from areas away from the 200 hall exit door and its outside gait latch was in working order to prevent elopement in 1 of 4 re...

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The facility failed to ensure its door alarms were loud enough to be heard from areas away from the 200 hall exit door and its outside gait latch was in working order to prevent elopement in 1 of 4 residents (R2) reviewed for elopement in the sample of 4. This led to R2 eloping from the facility, which is located on a busy intersection and approximately 100 yards from an active railroad track. The Immediate Jeopardy began on 8/22/25, when R2 eloped from the facility. On 9/16/25 at 10:45 AM, V1, Administrator, and V2, DON, were notified of the Immediate Jeopardy. The surveyor confirmed by observation, interview and record review, the Immediate Jeopardy was removed on 9/16/25 but remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the in-service training. Findings Include:On 9/16/25 at 8:20 AM, this surveyor went to the 100/300 nurse's station and V7 activated the 200-hall door alarm, it could not be heard from the 100/300 hall nurse's station until approximately 20 feet down the 200 hallway, and when it was heard, the surveyor was unable to discern what type of alarm it was. On 9/16/25 at 8:00 AM, 8:20 AM, and 8:29 AM, there were no staff observed at the 200 hall nurses' station next to the 200-hall exit door. There was only one therapy staff in the building, and she was at the front of the building in the main dining room, not near the 200-hall exit door or the 200-hall nurses' station. R2's Progress Note, dated 8/22/25 at 7:16 PM, documents the following: Writer and (V3, R2's Son) were down 300 hall looking for patient as another resident told us she had come past desk and went down 300. Room search did not come up with patient. As writer and son rounded 100/300 nurses' desk, writer heard alarm going off from 200/400. (V3), writer, and (V6, CNA (Certified Nursing Assistant) started running. Writer and (V3) went out 200-hall door, (V6) went to 400 south to search for patient. Writer searched courtyard, to the outside of fence to front parking lot not locating resident. When writer entered front door, nursing staff was calling writer STAT to 200/400 hall doors. Another patient's family member stated they saw resident behind the building walking down the street. Writer, (V3), and 2 CNA staff took off running to patient. Samaritan was standing with patient. (V3) got truck from parking lot and drove over. (V3) and writer picked patient up and placed in passenger seat of truck. DON notified. POA (Power of Attorney) present. Full body check done. Patient has no open areas or areas of concern.R2's Progress Note, dated 9/3/25 at 2:32 PM, documents the following: This nurse spoke to (V3), who stated he was going to discharge his mother home to his house on 9/5/25. (V3) stated he feels that if he takes her home, she would be safer, and he wouldn't have to worry about her. (V3) stated he didn't feel safe with the facilities back fence being open. I let (V3) know I understand, and we would do what we could to make the transition for this resident to go home as successful as possible.R2's Progress Note, dated 9/5/25 at 2:22 PM, documents the following: (V3) and his wife in building to discharge patient home. Medications and treatment order gone over with POA, he understood. Orders printed individually for POA to take to pharmacy to fill. Medications were sent with patient, including Nystatin powder. POA wants patient to continue to see (V10, R2's Physician). Phone number was provided. Discharge instructions were gone over and POA understood. All belongings sent with patient.R2's MDS (Minimum Data Set), 7/9/25, documents R2 has severe cognitive impairment and ambulates with supervision.R2's Care Plan, dated 8/22/25, documents the following: Resident got out of the facility via 200-hall door. Staff placed resident on 15-minute checks. Starting 8/25/25, resident placed on 30-minute checks. R2's Elopement Assessment, dated 8/22/25, documents R2 is ambulatory, independent with wheelchair mobility, has cognitive impairment, and a history of wandering - elopement care plan initiated. R2's Elopement Investigation, dated 8/22/25 at 7:35 PM, documents the following: Patient got out the 200-hall door. Patient was found by another patient's family member on the street behind the facility. No behaviors prior to elopement. No changes in mental status. Contributing factors - Alzheimer's Disease, Dementia. No mood indicators present. Recent event, trauma, new diagnosis or other stressors/losses. Recent change in medications or new medications added. Abnormal lab values in the past 30 days. Immediate intervention - 15-minute checks. Interventions effective.The Final Report to IDPH (Illinois Department of Public Health), dated 8/22/25, documents the following: On 8/22/25, R2 exited the facility without staff knowledge while her son was visiting in the building. Staff immediately initiated the elopement protocol, and the resident was located nearby and safely returned to the facility without injury. The resident was assessed by nursing staff, family and Physician were notified, the care plan was updated, staff were re-educated on elopement prevention, door/alarm systems were verified to be functioning. Resident remains safe in the facility with enhanced monitoring in place. On 9/12/25 at 11:20 AM, V3, R2's Son, stated on that Friday 8/22/25, he had come to the facility to pick up R2's laundry, he saw R2 in the hallway, he went into her room, gathered her laundry and changed her bedding. V3 stated when he came out of R2's room he did not see her. V3 stated he went out and put R2's clothes in his truck and came back inside the facility. V3 stated he asked V4, LPN (Licensed Practical Nurse), where R2 was, they looked for her but could not find her. V3 stated he was going to the nurse's station by the door R2 exited out of and heard the alarm screaming. V3 stated the alarm could not be heard from the 100/300 hall nurse's station until he came closer to the 200-hall door exit. V3 stated he and V4 went outside to the fenced in courtyard and did not see her. A young lady called and stated the facility had a patient out on the road behind the facility. V3 stated they went to that area and R2 was standing in the road in front of a vehicle, where two ladies were with R2. V3 stated he tried to get R2 to walk back to the facility, but she was so weak, he had to go and get his truck from the parking lot, drive it to where R2 was and physically place her in the truck. V3 stated the gate to the fenced in area outside the 200-hall door was not locked or latched. V3 stated when he asked about this, he was told that they could not lock/latch it because it was illegal due to it preventing residents from exiting in the event of a fire. V3 stated he had decided at that time to take R2 home to live with him, they had several care concerns, and this just placed it over the top. V3 stated prior to R2 getting out of the building she was in the hospital with a UTI (Urinary Tract Infection) and was very weak. V3 stated since R2 had been at home with him and his wife, her skin has cleared up and she is doing great. V3 stated he believes R2 had tried to go out with the smokers before and they put one of them ankle bracelets on her.On 9/12/25 at 1:10 PM, V2, DON, stated V3 was at the facility visiting R2 and was gathering her dirty laundry. V2 stated V3 took R2's clothes out to his truck in the parking lot, came back to R2's room and she was not in her room. V2 stated V3 notified V4, and a resident stated she had just seen R2 on the 300 hallway, so they were headed down that hallway, then they heard the 200 hall exit door alarm sounding so they went to that door, looked outside and didn't see anyone. V2 stated V3 and V4 then went out the courtyard gait outside the 200 hall exit door, to the left towards the front of the building, didn't see her. V2 stated a family member told them she was at the back of the facility. V2 stated they found her at the back of the facility, R2 couldn't make it back into the building so V3 got his truck and drove her back to the facility. V2 stated R2 was being treated for a UTI at the time she eloped. V2 stated it was determined that it was approximately 3 minutes from the time R2 was missing, until she was found. V2 stated R2 did not have any injuries. V2 stated R2 was normally confused but hadn't exited or attempted to exit the building prior to 8/22/25, that she is aware of. V2 denied concerns with the alarms, she can hear it from her office, which is located across from the 100/300 hall nurse's station. V2 stated the latch to the courtyard gait off of the 200 hall exit door was broken and has been fixed. V2 stated V3 asked her why it wasn't latched, and she told him because they weren't required to.On 9/12/25 at 2:08 PM, V4, LPN, stated R2 had been in the hospital, was weak, and was using her wheelchair. V4 stated the morning of 8/22/25, R2 was doing much better, she was using her walker and going to activities. V4 stated she had just finished her evening med pass, unsure of exact time, and V3 had come into the facility and stopped at the 100/300 hall nurse's station where she was and they were talking about how well R2 was doing, V3 stated they talked about 2-3 minutes as they were walking down the 200 hall towards R2's room with R2 walking in front of them. V2 stated V3 went into R2's room, did his thing, getting R2's laundry/linen. V3 then came out of R2's room and said, I guess mom disappeared on me. At that same time there was a resident sitting there and said R2 had just headed down the 300 hall, so V3 and V4, went to the 300 hall, searched every room, the dining room and were heading back towards the 200 hallway and when they reached a little ways down the 200 hall where the ice machine is, they started to hear an alarm but couldn't tell where it was coming from. V4 stated the alarm was not sounding normally, it wasn't loud at all, and she couldn't hear it until she got closer to the 200-hall door exit. V4 stated V3 was with her the entire time. On their way to the 200-hall door, V6, CNA, was on the hallway passing out meal trays, V4 told V6, R2 was missing and instructed her to go down the 400 hallway and then outside that door to search. V4 stated she and V3 went out and searched the courtyard along the fence line heading towards the front parking lot, front of the facility, they made it to the front entrance and as they were coming back into the facility, she heard staffing paging her over the intercom and she was told a family member stated R2 was on the street behind the facility. When V3 and V4 got to R2, she was with V6, a bystander and there was a USPS van that had pulled into the street to block any traffic from getting through. V4 stated R2 had not made any attempts to exit prior to that. V4 stated R2 would make comments that her car was out in the parking lot, and she needed to go to it and they would tell her, V3 has your car and R2 would say okay but would never try to exit the building or go towards the doors. V4 stated she is not sure how long the 200 hall exit door alarm was sounding because she couldn't hear it from the 100/300 hall nurses' station until she went down the 200 hall, it was not sounding loud enough to hear it. V4 stated she isn't sure how long it was from when R2 was missing until she was found. On 9/16/25 at 8:20 AM, V7, Maintenance Director, stated the 200-hall door alarm was acting up yesterday 9/15/25 and it had to be reset, but is working fine now. V7 stated they are changing the door alarms to an audible voice instead of a beeping noise that will state over the intercom which door alarm is sounding. V7 thinks this is to be installed next week. V7 stated he tests the alarms routinely and denied any problems with them. On 9/16/25 at 8:25 AM, V1, Administrator, acknowledged that the 200-hall door alarm could not be heard from the 100/300 hall nurse's station. V1 stated they have a nurse stationed at the 200 hall nurses' station at all times, so the alarm can be heard. V1 stated if the nurse isn't at the 200 hall nurses' station, they have therapy control it, the department managers do rounds, and the CNAs should be cautious and aware. V1 stated there isn't a lot of time in between when staff aren't there. On 9/16/25 at 1:33 PM, V10, R2's Physician, stated R2 is confused and has Alzheimer's Disease, the plan would not be to have her outside by herself. V10 stated V3 was at the facility and then went outside, so this could have caused R2 to go searching for V3. V10 stated R2 was found and returned to the facility pretty quickly.The Elopement Prevention Policy, dated 5/16/24, documents the following: It is the policy of this facility to provide a safe and secure environment for all residents. To ensure this process, the staff will assess all residents for the potential for elopement. Determination of risk will be assigned for each individual resident and interventions for prevention be established in the plan of care to minimize the risk for elopement. A licensed nurse will complete the Elopement Risk Assessment upon admission to the facility. An interim plan of care for minimizing the risk for elopement will be initiated upon the risk determination. Revision of the Elopement Risk Assessment will be completed quarterly, upon a resident's significant change of condition, when elopement behaviors occur and as needed, determined by the IDT (Interdisciplinary Team). The Immediate Jeopardy that began on 8/22/25 was removed on 9/16/25, when the facility took the following actions to remove the immediacy:IMMEDIATE JEOPARDY REMOVAL OF IMMEDIACY PLANDeficiency Summary:The facility failed to ensure door alarms were loud enough to be heard from nursing stations and failed to ensure the exit gate latch was in working order to prevent elopement. This resulted in R2, with a diagnosis of Alzheimer's Disease, eloping from the facility and being found in the roadway, creating risk for serious harm.1. Corrective Action for Residents Affected R2 was immediately returned safely to the facility and assessed for injury by nursing staff; no injuries were noted. Completed on 8/22/2025 V4, LPN. Thorough body assessment completed for any injury 8/22/2025 V4, LPN. The physician and family were notified immediately of the incident. 8/22/2025 V4, LPN. All door alarms were checked 8/22/2025 V4, LPN and 9/16/2025 V7, Maintenance Director. All facility gates were checked 8/22/2025 V4, LPN and 9/16/2025 V7, Maintenance Director. Door alarms checked by outside vendor All components for the door monitor voice announcement system ordered on August 28th. 2. Identification of Other Residents at Risk Elopement observations for residents at risk were completed: care plans reviewed and if updated if needed. 9/16/2025 V2, DON. All exit doors and alarms were tested for sound, function, and audibility from all nursing stations; any malfunctioning or inaudible alarms were immediately ordered to be repaired or replaced. 9/16/2025 V7, Maintenance Director. All exterior gate latches were inspected and repaired to ensure secure closure. 8/26/2025 V7, Maintenance Director.3. Systemic Changes to Prevent Recurrence Staff will be positioned by the door alarm until scheduled maintenance is completed. All components for the door monitor voice announcement system are assembled, programmed, and ready to install. This will be interconnected to the 200/400 Patio door to this new system. The installation of this system is scheduled for tomorrow, September 17. A policy review of missing residents completed without any changes 9/16/2025 V1, Administrator Policy review on elopement policy without any revision 9/16/2025 V1 Administrator A policy review of door alarm policy reviewed without any revision 9/16/2025 V1, Administrator Education provided to all staff (nursing, maintenance, ancillary staff) on elopement policy, missing resident policy and door alarm policy on 9/16/2025, including response procedures when an alarm sounds. V2, DON, V1, Administrator and V15, Dietary Manager.4. Monitoring to Ensure Compliance Administrator or designee will conduct weekly audits of door alarm function and audibility for four weeks, then monthly for three months. Maintenance Director will maintain daily door alarm checks when on duty Results will be reported monthly to the QAPI committee for review and ongoing oversight. Any alarm malfunction identified will result in immediate repair and staff re-education if necessary.5. Completion Date All corrective actions will be completed 9/16/2025
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to ensure its courtyard gait latch was in proper working order when reviewing for mechanical equipment in working order. This failure has the ...

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Based on interview and record review, the facility failed to ensure its courtyard gait latch was in proper working order when reviewing for mechanical equipment in working order. This failure has the potential to affect all 50 residents residing in the facility.Findings Include:On 9/12/25 at 11:20 AM, V3, R2's Son, stated on that Friday 8/22/25, R2 had exited the facility without staff and he and V4, LPN (Licensed Practical Nurse) went outside to the fenced in courtyard and did not see her. A young lady called and stated the facility had a patient out on the road behind the facility. V3 stated the courtyard gate to the fenced in area outside the 200-hall door was not locked or latched. V3 stated when he asked about this, he was told that they could not lock/latch it because it was illegal because it could prevent residents from exiting in the event of a fire. V3 stated he had decided at that time to take R2 home to live with him, they had several care concerns and this just placed it over the top. On 9/12/25 at 1:10 PM, V2, DON (Director of Nurses), stated the latch to the gait off of the 200-hall exit door was broken and has been fixed. V2 stated V3 asked her why it wasn't latched, and she told him because they weren't required to.R2's Progress Note, dated 9/3/25 at 2:32 PM, documents the following: This nurse spoke to (V3), and he stated he was going to discharge his mother home to his house on 9/5/25. (V3) stated he feels that if he takes her home, she would be safer, and he wouldn't have to worry about her. (V3) stated he didn't feel safe with the facilities back fence being open.The Safety and Supervision of Residents Policy, dated 12/31/25, documents the following: Our facility strives to make the environment as free from accident hazards as possible. Resident safety, supervision, and assistance to prevent accidents are facility-wide priorities. Safety risks and environmental hazards are identified in an ongoing basis through a combination of employee training, employee monitoring, and reporting processes, reviews of safety and incident/accident report, and a facility-wide commitment to safety at all levels of the organization.The Resident Census Report, dated 9/12/25, documents there are 50 residents residing in the facility.
Jun 2025 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Interview, and Record Review the facility failed to timely report and treat a change in condition for 1 (R3) of 3 resid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Interview, and Record Review the facility failed to timely report and treat a change in condition for 1 (R3) of 3 residents reviewed for change in condition in the sample of 5. This resulted in R3 experiencing an increase in pain and not being seen by a physician and diagnosed with a pubic fracture for 8 days. Findings include: R3's admission Record, not dated, documents an admission date of 10/28/2022. Diagnosis include Displaced fracture of greater trochanter of left femur, subsequent encounter for closed fracture with routine healing, Emphysema, Aneurysm of the Descending Thoracic Aorta, Dementia, Tremors. R3's Minimum Data Set, dated [DATE], documents R3 is severely cognitively impaired. R3 requires maximum/substantial assist for activities of daily living, (ADLs) and mobility. R3's Care Plan updated 5/8/2025, documents Problem: R3 is at risk for falls due to diagnosis of tremors, vertigo, dementia, arthritis of left hip, pain in left and right knee, history of falling, iron deficiency anemia, and poor safety awareness related to a BIMS of 8, up ad lib in facility with walker. Falls 7/20/23, 09/27/2023, 12/1/23, 12/19/24, 12/23/24,1/3/25, 2/18/25, 3/13/25 and 3/31/25. Interventions include: Staff to toilet resident every 2 hours and as needed. (R3) has an alarm which sounds reminding resident not to stand without assist and staff aware (R3) is standing and to provide assistance. R3 to wear no skid socks to bed to prevent sliding on the mat when getting out of bed. Encourage R3 to take frequent rest periods and staff to provide stand by assist when ambulating with walker. Encourage R3 to utilize walker when ambulating. R3 struggles with her sleep pattern, medication review for any changes. Attempt to keep bathroom light on and leave bathroom door open. Place R3 in common areas for increased supervision. Therapy to evaluate and treat for strengthening and balance. Approach: engage in activities when noted wandering to prevent further falls. Approach: educate staff on R3's need for increased assistance at times. Place on Walk to Dine program. Approach: Clock place in R3's room to show the R3 what time it is. Approach: Staff to have a discussion with daughter regarding hip protectors and a helmet. Approach: Night light placed in resident's room to assist with vision during night hours. (R3) Care Plan documents Problem: R3 is cognitively impaired related to unspecified dementia, mild, with anxiety, unspecified abnormalities of gait and mobility, Muscle weakness (generalized). Interventions include Approach: Simple YES/NO questions and commands Approach: Allow ample time for resident to respond. R3's Incident Report, dated 3/13/2025 at 11:30 AM documents that R3 had fall in the hallway causing a laceration to R3's left 5th finger, and unwitnessed fall 3/30/2025. R3's Progress note, dated 03/13/2025 at 11:30 AM, documents Res sitting in w/c at nurses station; res stood up on own and immediately fell. Res landed on right side. Fall was witnessed by staff member who was down the hall and tried to get to resident but could not reach her in time. Staff member states res did not hit her head. Res denies pain with ROM to all extremities. Res assisted into wheelchair with assist of gait belt and two CNA's. Res has a small laceration to top and towards medial aspect of left fifth finger. It measures 1.8 cm l x 0.2 cm w. Area cleansed, steri-stripped and dry dressing applied. Res states finger hurts. VSS (vital signs). R3's progress Notes, dated 03/13/2025 at 11:46 AM, documents (V8), Physician, informed of res fall landing on right side; sustained a laceration to top left fifth finger which was cleansed, steri-stripped and covered with a dry dressing. VSS. 1226: New orders received for x-ray of left hand and wrist. Daughter (V9) called and informed of new orders. R3's Progress Note, dated 3/13/2025 at 11:12 PM Resident receiving therapy services for generalized weakness and fatigue following L (left) hip fx (fracture). Resident afebrile and has c/o pain or discomfort this shift. Resident is TTWB (toe touch weight bearing) and noncompliant due to dementia. All meds taken whole. Fluids offered and encouraged. Resident transfers with a 1 assist and requires assistance with ADLs. On f/u (follow up) post fall today. No changes in LOC. Family notified of x-ray results. Asked to see report tomorrow. Hearing aides are locked in top of nurse cart. Resident lying in bed asleep at this time with bed lowest position and call light in reach. R3's Progress Note, dated 03/18/2025 at 10:01 PM Resident's daughter states that since the last fall, her mother has c/o right hip pain when she transfers, sits, or stands. I told her we could order a right hip x-ray, and she states she wants to wait another night to see if it improves. She also states resident has an ortho appointment about the left hip fracture, and maybe she can get them to x-ray her right hip as well. R3's Progress Notes, dated 03/21/2025 at 4:04 PM Patient returned from appointment with (V15), daughter here reporting to this nurse that patient has right hip fracture. DON and admin made aware. Dr office is faxing paperwork from visit. R3's Orthopedic Office Clinical Notes, dated 3/21/2025, documents that Chief Complaint: 3-month status post left hip fracture, daughter with patient today and states she is having pain in right side today and not showing signs of left side being painful anymore. fell on right side 8 days ago. History of present Illness: 8 days ago, she had a fall, falling backward landing on buttock and right hip. Since then, she complains of pain along the lateral aspect of the right hip as well as in the gluteal fold of the right buttock. She has discomfort with lowering down to a seated position and has increased pain especially when seated on a firm surface such as a toilet seat. She denies any increased groin or anterior thigh discomfort but does not lateral hip pain. Physical Exam: She has stiffness with passive internal and external rotation. There is lateral hip soreness to palpation and stiffness to passive range of motion of the right knee. She is neurovascularly intact in the right lower extremity. There is some discomfort with resisted hip extension and some mild discomfort with passive hip flexion. Assessment/Plan: 1 Inferior pubic ramus fracture. Xray of the right hip may indicated nondisplaced inferior pubic ramus fracture. We would like her to be protective weight bearing that she does. She may require an additional person for assist to minimize fall risk and she would be at risk for worsening fracture position if she has another trauma. May benefit from use of donut type cushion to offload some weight from the ischial tuberosity when seated. Avoidance of low chairs can be helpful to can be helpful to minimize stress to this area and the use of a high-rise commode may be a benefit to her to minimize symptoms as well. R3's Progress Notes, dated 03/22/2025 at 9:51 PM Resident was up before dinner, and then family here and took resident to her room after dinner. She did try to stand a few times but was redirected. She has a left hip fracture and a right hip fracture. No c/o pain as long as she is sitting. She receives scheduled Tylenol for pain at 4PM. R3's Progress Note, dated 03/24/2025 at 7:45 AM, documents that Report received of results of right and left hip x-ray done while at (V15) on 3/21/25 which shows no new fracture of either hip. Also states on right hip x-ray-status post right hip intramedullary rod and dynamic hip screw fixation across the intertrochanteric femur fracture-hardware appears well positioned without failure or complications. On left hip x-ray also states unchanged position of a mildly displaced greater trochanter fracture. R3's Progress Note, 03/27/2025 at 4:55 AM, documents that resident has been up all night sitting at the nurse's station with her chair alarm in place. Continues to try to stand up and self-transfer. PRN Tylenol given as resident seems uncomfortable. Staff with multiple attempts to redirect. Currently sitting in w/c at nurse's station. R3's 03/31/2025 at 2:53 AM At 0000, after hearing a noise down the hall, staff found resident sitting on her bottom on the floor between her bed and the wall with her back and head resting against the wall and her legs up on the bed. She was moaning saying her head was hurting and rubbing her right thigh with her hand. There was a little redness to the back of her head, but no open skin noted. Writer attempted to complete neuro assessments, but resident wouldn't open eyes and is HO so unable to respond to verbal commands. Initial BP was 154/86. Pulse 63. Temp 97.7.96% on RA. Resp (respirations) 20. Resident assisted back into bed. For approximately 5-10 seconds, resident's whole body started shaking. Staff continued obtaining vitals and stayed by resident's side while writer called daughter/POA (0020) and 911 (0026). Resident left via EMS at approximately 0045. Face sheet, POLST, and bed hold policy sent with. Report called to nurse at (Local Hospital) ED. Daughter to meet resident at (local hospital). (V18), FNP-BC, notified. R3's Orthopedic Clinical Note, dated 3/31/2025, documents that Chief Complaint: Right Pubic Ramus Fracture Follow up. Returns in regard to her inferior pubic ramus fracture on the right side. She was seen on March 21 and diagnosed at that time with the inferior pubic ramus fracture as she had previously had a fall at her facility. She sustained another fall around March 30 that was not witnessed. seen at emergency room with x-rays of the right hip that showed no acute changes. Her family stated that she complains of pain in the lateral aspect of the hip and rubs that area. They are concerned about her decline due to lack of activity secondary to her fractures she has been contending with. Physical Exam: There is some tenderness with palpation of the lateral aspect of the hip overlying the greater trochanter. She has tightness to passive hip internal and external rotation. On 6/2/2025 at 2:15 PM V9, R3's daughter, stated that her mother has had about 11 falls within the last 6 months. R3 stated that the staff do not listen when she voices concerns or observations she has for her mother. V9 stated that she is at the facility at least daily but mostly twice a day. V9 stated that on March 13th her mother had a fall. V9 stated that she was informed that her mother stood up and then fell to the ground hard. V9 stated that her mother complained of pain to her hand and an Xray was performed. V9 stated that she helps with her mother's care which consists of eating, transfers, walking, and toileting. V9 stated that after the fall she reported to the nurse that her mother was having pain when she sits on the toilet and when she gets off. V9 stated that she was disregarded and told that her mother had a recent fall and that R3 would have pain. V9 stated that she was aware that her mother would have pain, but this was different. V9 stated that she told the nurses and the CNAs. V9 stated that this went on for several days. V9 stated that she spoke to a nurse not sure her name about this and finally someone listened. V9 stated that they talked about R3's upcoming ortho appointment and getting them to do the xray. V9 stated that she never refused an xray. V9 stated that no one was doing anything so I thought the orthopedic would. V9 stated that they went to the appointment on March 1st and xrays were done. V9 stated that the doctor came in and showed her the film and pointed out the fracture to R3's pelvis. V9 stated that she notified the facility about the fracture and they were not surprised. V9 stated that he mother experienced increased pain during this time. V9 stated that her mother's cognition is poor and she can't always say that she is in pain but she stands up and she grabs you and hits at you when trying to put her on and take her off the toilet. On 6/4/2025 at 11:37 AM V7, CNA, stated that she takes care of R3 frequently. V7 stated that R3 has had multiple falls. V7 stated that they all run together. V7 stated that R3 does not voice pain but does winces and is more agitated and combative when sitting on and standing up from toilet. V7 stated but when standing up from the chair she will stand straight up and does not appear to be in pain, but you can't really tell. V7 stated that V9 would voice that she notices R3 was having pain. V7 stated that R3 has had a lot of fall she would be having pain. On 6/4/2025 at 12:10 PM V11, RN, stated that V9 did voice that R3 was having pain. V11 stated that she told V9 that R3 had just had a fall and would have pain. V11 stated that R3 was receiving Tylenol routinely. V11 stated that she informed V9 that she could get a xray but didn't think that it would show anything and that the pain was related to the fall. V11 stated that V9 would continue to talk about R3 having pain. V11 stated that V9 informed her that R3 had a follow up appointment with the ortho for her left hip fracture and would have them do the xray. V11 stated that she agreed, and this became the plan. V11 stated that R3 did have pain. V11 stated that R3 had a fall and with her age this would cause her to have pain. V11 stated that she did not notify the physician. On 6/4/2025 at approximately 3:00 PM V8 stated that he was not notified of R3's increase pain or pubis fracture. V8 stated that the facility is usually pretty good about notifying him of changes of condition. On 6/4/2025 at 3:35 PM V17, CNA, stated that R3 is confused and it is hard to tell if she is having pain. V17 stated that she will pop up out of a chair and does not appear to have pain but will be combative when trying to sit her on or the toilet or down in her chair. V17 stated that she feels R3 is in pain when being combative. On 6/10/2025 at 1:43 PM V2, Director of Nursing, stated that R3 is challenging and that they are trying to keep R3 safe. V2 stated that there has been some resistance with interventions. V2 stated that they were not initially aware of the pelvic fracture. V2 stated that the information was not given in report and the documents didn't come with R3. V2 stated that they requested the documents. V2 stated that in that time frame R3 fell again. V2 stated that she would expect her nurses to notify the physician of changes in conditions. Facility did not provide change in condition policy.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on Interview, and Record Review the facility failed to assure fall interventions were in place for 1 (R3) of 3 residents reviewed for falls in the sample of 5. Findings include: R3's admission ...

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Based on Interview, and Record Review the facility failed to assure fall interventions were in place for 1 (R3) of 3 residents reviewed for falls in the sample of 5. Findings include: R3's admission Record, not dated, documents an admission date of 10/28/2022. Diagnosis include Displaced fracture of greater trochanter of left femur, subsequent encounter for closed fracture with routine healing, Emphysema, Aneurysm of the Descending Thoracic Aorta, Dementia, Tremors. R3's Minimum Data Set,, dated 2/19/2025, documents R3 is severely cognitively impaired. R3 requires maximum/substantial assist for activities of daily living, (ADLs) and mobility. R3's Care Plan updated 5/8/2025, documents Problem: R3 is at risk for falls due to diagnosis of tremors, vertigo, dementia, arthritis of left hip, pain in left and right knee, history of falling, iron deficiency anemia, and poor safety awareness related to a BIMS of 8, up ad lib in facility with walker. Falls 7/20/23, 09/27/2023, 12/1/23, 12/19/24, 12/23/24,1/3/25, 2/18/25, 3/13/25 and 3/31/25. Interventions include: Staff to toilet resident every 2 hours and as needed. (R3) has an alarm which sounds reminding resident not to stand without assist and staff aware (R3) is standing and to provide assistance. R3 to wear no skid socks to bed to prevent sliding on the mat when getting out of bed. Encourage R3 to take frequent rest periods and staff to provide stand by assist when ambulating with walker. Encourage R3 to utilize walker when ambulating. R3 struggles with her sleep pattern, medication review for any changes. Attempt to keep bathroom light on and leave bathroom door open. Place R3 in common areas for increased supervision. Therapy to evaluate and treat for strengthening and balance. Approach: engage in activities when noted wandering to prevent further falls. Approach: educate staff on R3's need for increased assistance at times. Place on Walk to Dine program. Approach: Clock place in R3's room to show the R3 what time it is. Approach: Staff to have a discussion with daughter regarding hip protectors and a helmet. Approach: Night light placed in resident's room to assist with vision during night hours. It also documents Problem: R3 is cognitively impaired related to unspecified dementia, mild, with anxiety, unspecified abnormalities of gait and mobility, Muscle weakness (generalized). Interventions include Approach: Simple YES/NO questions and commands Approach: Allow ample time for resident to respond. R3's Incident Report, dated 4/17/2025, documents that R3 had an unwitnessed fall in her room. Root Cause and Conclusion Resident woke up and attempted to get out of bed without assistance and fell to floor. Staff reeducated on putting the chair alarm under resident when she gets in the bed. R3's Physician Order Sheet, documents 1/3/2025 bed/chair alarm at all times. R3's Progress Notes, dated 04/17/2025 8:45 PM, [Recorded as Late Entry on 04/18/20250 12:25 AM] , documents Resident had an unwitnessed fall at approximately 2045 in bedroom. Appeared resident attempted to get out of bed and fell to the floor. Roommate heard her fall and told the CNA who then came and got the nurse. Resident was found sitting onfall mat with legs straight out in front of her. Upon initial assessment, resident had a laceration to R pinky finger that was bleeding. No other injuries observed. VS were WNL (within normal limits) for resident. Resident was incontinent of urine at time of fall. Grips equal bialt (bilateral). Pupils equal and reactive. Transferred to w/c (wheelchair) with a 2 assist and reassessed. changes in LOC. Resident brought out to nurse's station for close monitoring. Cleansed and bandaged laceration to R pinky finger. C/o (complains of)) pain in R hand. PRN (as needed) pain meds (medication) given. On 6/4/2025 at 11:37 AM V7 stated that R3 has a bed and chair alarm. V7 stated that there has been times that she has had to go put in on her because it was not there. V7 stated that the alarm is supposed to be on her when she is in the chair and the bed. On 6/4/2025 at approximately 2:50 PM V1, Administrator, stated that V2 is on vacation, and he is not aware of what staff member it was. V1 stated that he expects the interventions to be in place. On 6/4/2025 at 3:35 PM V17 stated that R3 always has an alarm in place. V17 stated that the alarm is to be in place in the chair and bed. On 6/10/2024 at 1:43 PM V2, Director of Nursing, stated that the bed alarm was not in place at the time of the fall and the CNA was reeducated. The facility did not provide fall pevention policy.
Feb 2025 10 deficiencies 2 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Interview, and Record Review, the facility failed to provide progressive fall interventions and to complete a fall inve...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Interview, and Record Review, the facility failed to provide progressive fall interventions and to complete a fall investigation for 1(R28) of 2 residents in the sample of 21.This failure resulted in R28 sustaining a displaced fracture of greater trochanter of left femur. Findings include: R28 documents an admission date of 10/28/2022. Diagnosis include Displaced fracture of greater trochanter of left femur, subsequent encounter for closed fracture with routine healing, Emphysema, Aneurysm of the Descending Thoracic Aorta, Dementia, Tremors. R28's Minimum Data Set, MDS, dated [DATE] documents R28 is severely cognitively impaired. R28 requires maximum/substantial assist for activities of daily living, (ADLs) and mobility. R28's Care Plan updated 1/1/2025 documents Problem: R28 is at risk for falls due to diagnosis of tremors, vertigo, dementia, arthritis of left hip, pain in left and right knee, history of falling, iron deficiency anemia, and poor safety awareness, up ad lib in facility with walker. Falls 7/20/23, 09/27/2023, 12/1/23, 12/8/23 atb initiated fall 2/10/24 fall 3/6.24. Interventions include: Staff to toilet resident every 2 hours and as needed. R28 to wear no skid socks to bed to prevent sliding on the mat when getting out of bed. Encourage R28 to take frequent rest periods and staff to provide stand by assist when ambulating with walker. Encourage R28 to utilize walker when ambulating. R28 struggles with her sleep pattern, medication review for any changes. Attempt to keep bathroom light on and leave bathroom door open. Place R28 in common areas for increased supervision. Therapy to evaluate and treat for strengthening and balance. Approach: engage in activities when noted wandering to prevent further falls. Approach: educate staff on R28's need for increased assistance at times. Place on Walk to Dine program. Approach: Clock place in R28's room to show the R28 what time it is. Approach: Staff to have a discussion with daughter regarding hip protectors and a helmet. Approach: Night light placed in resident's room to assist with vision during night hours. R28's Care Plan updated 1/1/2025 documents Problem: [NAME] is cognitively impaired related to unspecified dementia, mild, with anxiety, unspecified abnormalities of gait and mobility, Muscle weakness (generalized). Interventions include Approach: Simple YES/NO questions and commands Approach: Allow ample time for resident to respond. R28's fall risk assessment dated [DATE] documents R28 is at high risk for falls. R28's progress notes dated 12/19/2024 at 11:00AM documents POA (Power of Attorney) had R28 ambulate to nurses' station and brought to this writer's attention that R28 has abrasion/bruised area to left forehead and an area into left hairline and that R28 complains of pain to head and to left upper hip down into left upper thigh and left foot slightly rotated inwards. States R28 was sitting on toilet when she first got here and when she went to assist R28 up, R28 started complaining of pain left hip and had a difficult time getting up. V2, Director of Nusing/DON, made aware and assessed R28 also. Origin/time of fall unknown at this time. R28 unable to say when or how she fell due to mental status. Will send R28 to local hospital evaluation. R28's progress notes dated 12/19/2024 at 1:07PM documents Received call from staff nurse at local hospital and she states that R28 will be returning to facility. She states everything was negative and they did the following: Cat Scan of head and cervical spine without contrast; Xray of the chest, left femur, pelvis and left shoulder. R28's fall report conclusion with root cause dated 12/19/2024 documents R28 coming out of restroom tripped over her walker and fell into roommate's wardrobe. R28 sent to local hospital for evaluation and treatment. R28 given pain medications for hip pain. R28's care plan does not document new interventions for falls occurring on 12/19/2024, 12/23/2024, and 12/27/2024. R28's progress notes dated 12/20/2024 at 2:36PM documents R28 is resting in low bed with eyes closed. No signs of pain or discomfort noted. Bruising/abrasion remains to L forehead/hairline. Staff assist with toileting during night. R28 does get up without assist at times and walks around room without walker. Reminders to use call light for assistance. Staff checking on R28 frequently during night and every 2hrs. Call light in reach. R28's progress notes dated 12/23/2024 at 2:26AM CNA (Certified Nursing Assistant) called this writer to R28's room she was s found lying on the bathroom floor on her back with her hands behind her head, no new injury bruising continues to right arm and some areas on forehead. No new injury noted. Lifting R28 off floor she begins to yell and resist care. While sitting on bed resident begins to shake all over will not respond to questions when asked by nurse. R28 transported to local hospital by ambulance. Parties notified. R28's fall event conclusions with root cause dated 12/23/2024 documents R28 attempting to take self to restroom. Sent to local hospital for evaluation and treatment. Staff requests urinalysis order. R28's progress notes dated 12/23/2024 at 3:16PM documents follow up from fall 12/23/2024. No injuries and range of motion within normal limits. No complaints of pain, discomfort or facial expressions. R28's progress notes dated 12/26/2024 at 8:42PM R28 displaying difficulty with ambulation and transfer this shift as well as bruising to the left hip and thigh area and complaints of pain. Daughter expressed concerns to this writer that no x-rays were completed when R28 was sent to the local hospital on [DATE]. Call placed to on call physician. This writer expressed family concerns to Physician. Orders to X-ray left hip leg and ankle. Order placed with bio tech x-ray. R28's progress notes dated 12/27/2024 at 5:22PM documents R28 found sitting on wheelchair pedals. Roommate stated she sat on her pedals hanging onto the arms of the wheelchair. No new bruises noted at this time. R28 offer any complaints of pain, discomfort, or facial expressions. Parties notified. R28's fall event does not documents fall on 12/27/2024. R28's progress notes dated 12/28/2024 at 10:41PM documents R28 has a broken Trochanter left hip. Daughter wants her to see Physician who will not be available until after New Year according to daughter. Suggested she see local physician and she states she wants her to wait and see her Physician delaying treatment. In the meantime, resident is getting worse, and having more pain. R28's progress notes dated 12/28/2024 at 11:35PM documents R28 noted with increased pain to left hip. R28 guarding L leg. On call Physician notified of L hip xray results. New order noted to send R28 to local hospital for evaluation and treatment. POA notified. V2 notified. 911 called for transport. On 2/26/25 at 10:12 AM, V2, DON, stated she does not think the hip fracture was attributed to the 12/23 fall and thinks they have an investigation on the unknown injury and will try to locate it. On 2/26/25 at 10:53 AM, V2, DON, stated she fell on 12/23 and they did not Xray her at the hospital. We had been trying to keep her in her chair because she was getting some medication for pain but her daughter kept walking her and would complain of pain so that is why we ordered the x-ray on 12/27. There were no falls in between those days. Any change of plane would be a fall. There should be an intervention after every fall or incident, and they should be on the care plan. On 2/26/25 at 11:08 AM, V2 provided pain evaluation. No pain documented from 12/23/25 until 12/27/25. Unsure whether there were staff interviews to determine what happened but will look for them. On 2/27/2025 at 3:10PM V18, Regional Director, stated Any change of plane should be considered a fall. Facility fall policy with a revision date of 7/2017 states It is the policy of (Facility) to assess and manage resident falls through prevention, investigation, and implementation, and evaluation of intervention. The definition of a fall refers to unintentionally coming to rest on the found, floor, and other lower level, but not as a result of an overwhelming external force (e.g., resident pushes another resident). An episode where a resident lost his/her balance and would have fallen, if not for staff intervention, is considered a fall. A fall without injury is still a fall. Unless there is evident suggesting otherwise, when a resident is observed on the floor, a fall is considered to have occurred.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0692 (Tag F0692)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to obtain monthly weights on 2 of 3 residents (R13, R41),...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to obtain monthly weights on 2 of 3 residents (R13, R41), reviewed for nutrition in the sample of 21.This failure resulted in R13 having a significant weight loss of 15.6% from 11/8/24 to 2/26/25. Findings include: 1. On 2/26/25 at 8:43 AM, R13 was sitting in a specialty chair in the dining room. She appeared thin with observable temporal wasting and did not respond when spoken to. V10, Certified Nursing Assistant (CNA), stated R13 has to be fed by staff. R13's Face Sheet documents R13 was admitted to the facility on [DATE] with diagnoses including cerebrovascular disease, depression, and pain. R13's Minimum Data Set (MDS) dated [DATE] documented R13 was severely cognitively impaired, ambulated via wheelchair, required substantial assistance with eating, was on mechanically altered diet, and had no or unknown weight loss. R13's Care Plan revised 2/11/24 documents R13 is at risk for hydration problems, dehydration, constipation, and urinary tract infection related to communication deficit, poor intakes, diagnoses of heart disease and hypothyroidism, and vitamin deficiency. The goal was for R13 to remain free of malnutrition as evidenced by labs, weight monitoring and intake monitoring through review date. The approach was weigh monthly and as needed and record. If weight changes 5% in one month, 7.5% in three months, or 10% in six months, notify provider and family. R13's Physician Order dated 7/25/24 documents mechanical soft diet with pureed meat. R13's Physician Order dated 5/2/23 documents nutritional supplement twice daily due to weight loss history. R13's 11/8/24 weight measured 153.2 pounds (lbs). R13's 2/26/25 weight measured 129.0 lbs. A 15.6% weight loss from 11/8/24. R13 had no recorded weights for December 2024 or January 2025. 2. On 2/25/25 at 1:50 PM, R41 appeared thin and stated since he has been on isolation for COVID-19, he doesn't get his meals until later than normal, it is cold by the time it gets to him and the meat tastes horrible. R41 stated he isn't sure if he has lost any weight but has been trying to gain weight. R41 stated he has not been weighed recently. R41's Face Sheet, undated, documents R41 has a diagnosis of Moderate Protein Calorie Malnutrition. R41's Minimum Data Set (MDS), dated [DATE], documents R41 has a BIMS (Brief Interview for Mental Status) score of 14, indicating R41 is cognitively intact and requires set up with eating. R41's Care Plan, dated 11/7/24, documents R41 is at risk for weight loss with an intervention to monitor and record weight. R41's Physician Order Sheet (POS), documents an order, dated 11/6/24, to weigh R41 monthly. R41's Weight Records, document the last recorded weight was on 12/14/24 and R41 weighed 160.8 lbs (pounds). R41's weight on 11/6/24 was 160.8 lbs. R41's weight on 10/14/24 was 168.6 lbs. R41's Progress Note, dated 11/6/24 at 11:49 AM, documents the following: IDT (Interdisciplinary Team) met regarding resident weights. Resident is noted to have a significant weight change of 10% in 180 days. Resident had medication changes in September which could have contributed to weight loss. Resident tis stable at this time. Chart review completed, medications reviewed, diet and intakes reviewed. Will continue to monitor with monthly weights. MD (Medical Doctor) and family notified. R41's Progress Note, dated 11/12/24 at 3:14 PM, documents the following: Quarterly dietary progress note, resident has had some weight loss, not significant. Has a past history of not coming to the dining room and eating. Currently comes to the dining room and consumes 75-100% of all meals. Feeds himself in the dining room. Non-diabetic. On 2/26/25 at 1:20 PM, V5, Certified Nursing Assistant (CNA), stated the Facility's scale was broken for about six weeks, and the replacement did not arrive until a few days ago. On 2/26/25 at 1:44 PM, V19, Registered Dietitian (RD), stated she uses the Electronic Health Record (EHR) to obtain resident weights and monitors residents monthly for weight loss. She stated, There were no weights done for January, and that is a problem. People might already be losing weight, and we don't know it, and they could be malnourished. Last time I was there, some residents had not been weighed in December either. I would expect weights to be done monthly unless they have CHF (Congestive Heart Failure). I don't see any documentation that residents have been refusing (weights). If I had seen (R13)'s weight loss, I would have first requested a reweight (to ensure accuracy), and then I would have seen what I could do for her. If (R13) went from 153.2 lbs to 129.2 lbs, that is 15.6% weight loss, and that's a problem. On 2/26/25 at 1:44 PM, V19, Registered Dietician, stated she visits the facility once per month, she runs a report that shows her any new admits, weight loss, and other concerns like skin. V19 stated there were no weights done for January 2025 and that is a problem. V19 stated she has contacted the facility about it. V19 stated people might already be losing weight and they don't know it and they could be malnourished. V19 stated the last time she at the facility, there were some residents that had not been weighed in December either. V19 stated she would expect weights to be done monthly. V19 stated the facility is supposedly getting a new scale. On 2/27/25 at 3:16 PM, V1, Administrator, stated, Residents are always weighed upon admission, and then monthly unless other factors and requirements that necessitate them to be weighed daily or weekly. The Facility's Weighing and Measuring the Resident Policy revised 8/2014 documents, The purposes of this procedure are to determine the resident's weight and height, to provide a baseline and an ongoing record of the resident's body weight as an indicator of the nutritional status and medical condition of the resident, and to provide a baseline height in order to determine the ideal weight of the resident. Monthly weights are to be obtained by the 8th of the month. Weight is usually measured upon admission and readmission weekly x 4 weeks and then monthly during the resident's stay. The Facility's Nutritional Assessments Policy revised 1/2012 documents, All residents who experience significant or undesirable weight loss shall be assessed for nutritional status and required intervention by the registered, licensed dietitian. A course of action increasing calories shall be implemented unless the weight loss is deemed desirable and necessary for improvement of medical status. Weights shall be reported to the RDLD (Registered Dietitian, Licensed Dietitian) for review and assessment. Residents shall be weighed and weights reported monthly to RDLD.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide access to a sink in a resident bathroom to mai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide access to a sink in a resident bathroom to maintain their independence for 1 of 3 residents (R34) reviewed for accommodation of needs in the sample of 21. Findings include: On 2/25/25 at 10:30 AM, R34 was up in the wheelchair. R34 stated he can't access the sink in his bathroom with his wheelchair, staff will bring him a washcloth to wash his hands but he isn't able to get up to the sink to brush his teeth. R34's bathroom was observed and upon entering the bathroom, the toilet is directly to the right and had an elevated over the toilet riser with grab bars attached to it. The sink was located to the left of the toilet, and due to the size of the toilet riser there was not enough room for R34 to access the sink while in his wheelchair. R34's Minimum Data Set, dated [DATE], documents R34 is cognitively intact. R34's Care Plan, dated 10/11/22, documents R34 requires assistance with activities of daily living and to adapt the environment to maximize the resident's safety and independence. On 2/27/25 at 1:44 PM V2, Director of Nursing, stated she was not aware that R34 was not able to access the sink in his bathroom, but will work on it. The Quality of Life - Accommodation of Needs Policy, dated 2/2012, documents the facilities environment and staff behaviors are directed toward assisting the resident in maintaining and/or achieving independent functioning, dignity and well-being. In order to accommodate individual needs and preferences, adaptations may be made to the physical environment, including the resident's bedroom and bathroom, as well as the common areas in the facility.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to ensure residents were free from abuse for 2 of 2 residents (R15, R4...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to ensure residents were free from abuse for 2 of 2 residents (R15, R4) reviewed for abuse in the sample of 21. Findings include: 1. R42's Face Sheet documents R42 was admitted to the facility on [DATE] with diagnoses including dementia, depression, and anxiety. R42's Minimum Data Set (MDS) dated [DATE] documented R42 was severely cognitively impaired, ambulated via wheelchair, and had behaviors including wandering and physical verbal behaviors directed toward others. R42's Care Plan with start date of 7/23/24 documents R42 exhibited problems as seen by cursing, hitting, grabbing others, rummaging, making disruptive sounds, screaming at others, wandering and looking for a boyfriend. R15's Face Sheet documents R15 was admitted to the facility on [DATE] with diagnoses including failure to thrive, protein calorie malnutrition, and major depressive disorder. R15's MDS dated [DATE] documented R15 was cognitively intact and ambulated via wheelchair. R15's Care Plan dated 10/9/24 documents R15 is at risk for abuse and neglect. R15's Progress Note dated 10/11/24 by V22, Licensed Practical Nurse (LPN) documents, Was on 200 hall passing medicine, and heard (R15) calling out. Went in room and (R42) was standing beside (R15)'s bed hitting her and telling her to get out of her room. R42's Progress Note dated 10/11/24 by V22 documents, Was passing medicine on 200 hall and heard (R15) calling out for help, and went in and found (R42) standing by (R15)'s bed. She was hitting (R15) and telling her to get out of the room. On 2/27/25 at 12:42 PM, V22 stated, (R15) was crying out and (R42) was standing beside her bed. (R15) said, Get me out; she is hitting me! (R15) said (R42) hit her. I think (R42) thought it was her room and was trying to get (R15) out of the bed. 02/27/25 01:30 PM, R15 stated she woke up to R42 hitting her. She stated, She hit me in the face, chest, breasts she is brutal. She wanted to ruin me. I avoid her with everything I have. I don't go to the dining room. Nobody is going to hurt me in here. 2. R4's Face Sheet documents R4 was admitted to the facility on [DATE] with diagnoses including cerebral infarction, atherosclerotic heart disease, and depression. R4's MDS dated [DATE] documented R4 was cognitively intact and ambulated via wheelchair. R4's Progress Note dated 11/24/24 documents, Patient was in the dining room eating lunch when he was approached by another female resident and hit in the right upper back from behind. R42's Progress Note dated 11/24/24 by V12, LPN, documents, Writer was called into dining room from CNA (Certified Nursing Assistant). CNA has stated that patient had got up from wheelchair and walked to another male patient and hit patient in right side of upper back closed handed. When asked why patient hit him, she stated, Because he brought another woman in here and was pointing to another female. Writer explained the other female was in the dining room to eat as the rest of them were. Patient then replied, shes just a wh***, that is why she is in here. On 2/28/25 at 8:20 AM, V12 stated she remembers a CNA coming to tell her R42 rolled up in her wheelchair in the dining room and hit R4 in the back of the head with a closed fist. She was unable to remember which CNA alerted her. On 2/27/25 at 3:16 PM, V1, Administrator, stated he expects the Facility to follow its abuse policy. The Facility's Abuse Prevention Program Policy revised 9/29/22 documents, Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Willful, as used in this definition of abuse, means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on interview and record review, the Facility failed to investigate allegations of abuse for 2 (R15, R42) of 2 residents reviewed for abuse, neglect and exploitation in the sample of 21. Findings...

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Based on interview and record review, the Facility failed to investigate allegations of abuse for 2 (R15, R42) of 2 residents reviewed for abuse, neglect and exploitation in the sample of 21. Findings include: 1. R15's Progress Note dated 10/11/24 by V22, Licensed Practical Nurse (LPN) documents, Was on 200 hall passing medicine, and heard (R15) calling out. Went in room and (R42) was standing beside (R15)'s bed hitting her and telling her to get out of her room. R42's Progress Note dated 10/11/24 by V22 documents, Was passing medicine on 200 hall and heard (R15) calling out for help, and went in and found (R42) standing by (R15)'s bed. She was hitting (R15) and telling her to get out of the room. On 2/27/25 at 11:24 AM, V1, Administrator, stated he does not have an abuse investigations for this allegation. 2. R42's Progress Note dated 11/24/24 by V12, LPN, documents, Writer was called into dining room from CNA (Certified Nursing Assistant). CNA has stated that patient had got up from wheelchair and walked to another male patient and hit patient in right side of upper back closed handed. When asked why patient hit him, she stated, Because he brought another woman in here and was pointing to another female. Writer explained the other female was in the dining room to eat as the rest of them were. Patient then replied, shes just a wh***, that is why she is in here. On 2/27/25 at 11:24 AM, V1 stated he does not have an abuse investigation for this allegation. On 2/27/25 at 3:16 PM, V1 stated he expects the Facility to follow its abuse policy. The Facility's Abuse Prevention Program Policy revised 9/29/22 documents, All incidents will be documented, whether or not abuse occurred, was alleged or suspected. Any incident or allegation involving abuse, neglect, or misappropriation will result in an abuse investigation.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to serve meals at a desirable temperature to 2 of 2 reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to serve meals at a desirable temperature to 2 of 2 residents (R14, R41), reviewed for preferred temperature in the sample of 21. Findings include: On 2/25/25 at 1:03 PM, the food temperatures were checked with a metal calibrated thermometer after the last resident tray was served with the following noted: Hamburger: 169 degrees, Ground hamburger 156 degrees, French fries 107 degrees and vegetable medley 123 degrees. 1 On 2/25/25 at 11:28 AM, R14 stated the food is horrible, tastes bad, is cold and never on time. R14 stated there are times when lunch isn't served until 2:00 PM. R14's Minimum Data Set (MDS), dated [DATE], documents R14 has a BIMS (Brief Interview for Mental Status) score of 15, indicating R14 is cognitively intact. 2. On 2/25/25 at 1:50 PM, R41 stated since he has been in isolation for COVID-19, he doesn't get his food until later than normal, it is cold by the time it gets to him and the meat tastes horrible. R41's Face Sheet, undated, documents R41 has a diagnosis of Moderate Protein Calorie Malnutrition. R41's MDS, dated [DATE], documents R41 has a BIMS score of 14, indicating R41 is cognitively intact. On 2/26/25 at 10:20 AM, V1, Administrator, stated residents in the dining room are served first beginning at noon and then they serve the hall trays. V1 stated food temps have been a problem because of the heating elements, the meal cart is insulated but not heated. V1 stated they are working on getting new carts, but it is a process. The Resident Council Minutes, dated 2/11/25, documents the food is not real hot. The Meal Services Temperatures Policy, dated 1/2012, documents meal temperatures shall be monitored by the Dietary Manager and the Cooks on a daily basis. Hot food shall be cooked or heated to a temperature above 165 degrees. Food which does not meet the appropriate temperatures shall be removed and reheated or re-chilled prior to service. The purpose of the policy is to ensure appropriate food temperatures during the meal service and to ensure appropriate food holding temperatures.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility failed to ensure use of proper PPE (Personal Protective Equipme...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the Facility failed to ensure use of proper PPE (Personal Protective Equipment) for 2 of 3 isolated residents (R39, R42) reviewed for infection control in the sample of 21. Findings include: 1. R39's Face Sheet documents R39 was admitted to the facility on [DATE] with diagnoses including type 2 diabetes mellitus and chronic obstructive pulmonary disease (COPD). R39's Progress Note dated 2/23/25 documents R39 did not feel well and requested a Covid test which resulted positive. R39's Progress Note dated 2/24/25 documents R39 had a sore throat and remained on isolation for Covid. R39's Progress Notes dated 2/25/25 and 2/26/25 document R39 remained on isolation for Covid. On 2/25/25 at 4:08 PM, V13, Certified Nursing Assistant (CNA) was in R39's room passing water with the door open. She was not wearing a gown or gloves, and her mask was down below her nose. She stated she was not wearing a gown or gloves because she was just passing water. On 2/26/25 at 7:45 AM, R39 was lying in bed in her room. The door to her room was open. 2. R42's Face Sheet documents R42 was admitted to the facility on [DATE] with diagnoses including dementia, depression, and anxiety. R42's Progress Note dated 2/22/25 documents R42 reported having a sore throat and tested positive for Covid. R42's Progress Note dated 2/23/25 documents R42 remains on droplet isolation precautions related to Covid. R42's Progress Notes dated 2/24/25-2/26/24 document R42 remained on isolation for Covid. On 2/26/25 at 11:50 AM, R42 was sitting in her wheelchair in the hallway outside her room. She was wearing a mask that was pulled down below her chin. On 2/27/25 at 10:14 AM, V1, Administrator, stated he expects staff to ensure proper isolation precautions are followed which includes the use of a mask, gown and gloves, in rooms with droplet precautions for Covid. The Facility's Isolation Precautions Policy revised 4/2019 documents, A Transmission-Based Precautions category was assigned if there was strong evidence for person-to-person transmission via droplet, contact, or airborne routes in healthcare or non-healthcare settings and/or if patient factors increased the risk of transmission.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0809 (Tag F0809)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the Facility failed to serve meals in a timely manner for 4 of 4 residents (R14, R29, R19, R32) reviewed for nutritional services in the sample of 2...

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Based on observation, interview, and record review, the Facility failed to serve meals in a timely manner for 4 of 4 residents (R14, R29, R19, R32) reviewed for nutritional services in the sample of 21. Findings include: The Facility's Meal Times List documents Lunch is served at 12:00 PM daily. On 2/25/25 at 12:13 PM, V7, Cook, began plating food from the steam table for residents in the dining room. On 2/25/25 at 12:54 PM, V7 continued making plates of food and stated, Today is just an off day (regarding the timing of meal). On 2/25 25 at 1:03 PM, V7 finished making plates and took a cart of trays to the nurse's station. She stated she would watch the food until Certified Nursing Assistants (CNAs) were available to pass the trays to the rooms. On 2/25/25 at 1:08 PM, V9, Certified Nursing Assistant (CNA), pushed the cart down the 100 Hallway and stated the meals are always late. On 2/25/25 at 1:19 PM, V8, Dietary Manager, took a meal tray from the cart and delivered it to R14's room. On 2/25/25 at 1:20 PM, V9 took a meal tray from the cart and delivered it to R29's room. On 2/25/25 at 1:23 PM, V9 took a meal tray from the cart and delivered it to R19's room. On 2/25/25 at 1:25 PM, V9 took a meal tray from the cart and delivered it to R32's room. On 2/26/25 at 10:20 AM, V1, Administrator, stated residents in the dining room are served first, but the hall trays should not be that late. He stated the Facility does not have a policy regarding timeliness of meal service.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the Facility failed to ensure food was prepared, stored and distributed in a manner that prevents foodborne illness. This has the potential to affec...

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Based on observation, interview, and record review, the Facility failed to ensure food was prepared, stored and distributed in a manner that prevents foodborne illness. This has the potential to affect all 48 residents living in the Facility. Findings include: On 2/25/25 at 8:45 AM, V6, Dietary Aid, placed a tray of pans in the dish machine and began the cycle. She stated she has never checked the dish machine sanitizer level. On 2/25/25 at 8:47 AM, the refrigerator labeled Fridge 2 contained a cardboard box of lettuce with sticky, red spatters on top of it. There was an opened container of whipped cream that was not dated upon opening. On 2/25/25 at 8:50 AM, the air conditioner above the toaster was covered in dust. On 2/25/25 at 8:52 AM, there was a rack of pots and pans next to the stovetop with crumbs on one of the pans. On 2/25/25 at 8:54 AM, the refrigerator labeled Fridge 1 contained a package of sliced deli meat that was opened, but was not dated or resealed after opening, leaving the contents open to air. V7, [NAME] stated, I'm not sure what that is. I think it's turkey .I think. There was a stainless steel bin containing a yellow liquid that was not labeled or dated. There were two sandwiches wrapped in plastic wrap that were not labeled or dated. There was a plastic container of sliced cheese that was not labeled or dated. There was a container labeled gravy with use by date of 2/24/25. There was a container with a label that was difficult to read with use by date of 2/24/25. V7 clarified the contents were chicken pot pie and placed the container back into the refrigerator. On 2/25/25 at 8:58 AM, the wall next to the stove top was spattered with a brown substance. On 2/25/25 at 9:01 AM, on the shelf in the dry storage room there were multiple dented cans of vegetable broth. V7 stated she stores dented cans on the shelf with all the other cans of the same product. On 2/25/25 at 9:03 AM, in the freezer labeled Freezer 3 there were three breaded meat patties in a plastic bag that were not labeled or dated. There was a bag of pancakes that was not labeled or dated. On 2/25/25 at 9:05 AM, in the freezer labeled Freezer 4 there was a bag of crinkle cut French fries that were opened, but were not dated or resealed upon opening, leaving the contents open to air. There was an opened bag of garlic bread that was not labeled or dated. On 2/25/25 at 9:06 AM, in the dry storage room there was a container of barbecue sauce that was opened and approximately half empty. The back of the container stated Refrigerate after opening. On 2/26/25 at 8:37 AM, the resident refrigerator in the room next to the nurse's station contained two boxes of fast food chicken that were not labeled or dated and a fast food milkshake that was not covered, labeled or dated. On 2/27/25 at 10:14 AM, V1, Administrator, stated he expects staff to follow food service policies to include labeling, dating, and discarding outdated food. The Facility's Food and Supply Storage Policy dated 1/2012 documents, Food and supply storage areas shall be maintained in a clean, safe, and sanitary manner. Food services will maintain clean food storage areas. Prepared foods stored in the refrigerator until service will be covered, labeled, and dated with an expiration date. All foods will be covered, labeled, and dated. The Facility's Long-Term Care Facility Application for Medicare and Medicaid (CMS 671) dated 2/25/25 documents there are 48 residents living in the Facility.
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on observation, interview and record review, the facility failed to post it's licensed and unlicensed staffing that are responsible for resident care when reviewed for posted nurse staffing. Thi...

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Based on observation, interview and record review, the facility failed to post it's licensed and unlicensed staffing that are responsible for resident care when reviewed for posted nurse staffing. This failure has the potential to affect all 48 residents residing in the facility. Findings include: On 2/25/25 at 1:05 PM, the facility was toured and the staffing for resident care was not posted. On 2/25/25 at 1:05 PM, V2, Director of Nursing, stated the daily staffing was posted in the employee break room, however the only staff posted in the break room was the daily assignment sheets for the Certified Nurses Assistants and Nurses. The assignment sheets were reviewed and did not list the census or total number and actual hours worked per shift for licensed and unlicensed staff responsible for resident care. On 2/28/25 at 8:58 AM V18, Regional Director of Clinical Operations, stated I'm sure we have a policy on daily staff posting, we would follow the regulations, but we haven't been doing it, this is something that we will be implementing. The CMS (Centers for Medicare & Medicaid Services) - 671, dated 02/25/2025, documents there are 48 residents residing in the facility.
Nov 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observations, record review the facility failed to assess and monitor a Gastrostomy tube site for 1 of 2 res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observations, record review the facility failed to assess and monitor a Gastrostomy tube site for 1 of 2 residents (R2) reviewed for feeding tubes in a sample of 6. Findings include: R2's Face Sheet, not dated, documented that R2's original admission date was 9/30/3019 was readmitted to the facility on [DATE] with a diagnosis of dysphagia and adult failure to thrive. R2's minimum data set (MDS), dated [DATE], documented that R2 is moderately cognitively impaired. MDS indicated that she requires assistance with activities of daily living (ADL). R2 receives a mechanically altered diet. R2's Care Plan, updated on 10/07/2024, documented that R2 refuses to follow mechanical diet and chooses to eat regular textured food despite being educated on the risks of choking. Care plan dated 10/05/2024 documented that R2 receives tube feeding for support to nutritional oral intake. The goal is that R2 will be adequately nourished and hydrated as evidenced by maintaining weight. The approaches are flushes as ordered, keep head of bed elevated, monitor weight, notify physician of changes, observe for signs and symptoms of aspiration, observe for tube feeding tolerance, and tube feeding as ordered. R2's Physician Orders, dated 10/23/2024, documented to administer Nova Source Renal 2 237 milliliters (ml) via percutaneous gastrostomy tube (PEG); to flush gastrostomy tube (G tube) with 50 ml water before and after each tube feeding ordered at 9:00 am, 1:00 pm, 5:00 pm and 9:00 pm. R2's POS (Physician Order Sheet) documents an order dated 11/5/2024 to consult with dietician to adjust tube feeds based on oral intake. R2's Physician Progress Note, dated 10/8/2024, documented that R2 receives tube feeding via peg tube but has also passed her swallow and is able to take things by mouth but has poor intake. R2's Progress Notes, dated 11/12/2024, documented that G tube patent, placement verified per auscultation. Flushes as ordered without difficulty. R2's Progress Notes, dated 11/18/2024, at 1:51 pm, documented that R2 took morning medications and pain medications before leaving for dialysis by mouth crushed. R2 refused tube feeding stating it made her sick on the ride there. R2's Progress Notes, dated 11/18/2024 at 5:13 pm, documented Registered Nurse (RN) went to administer evening medications and resident stated she doesn't get anything that way anymore, pulled her shirt up and there was no g-tube present. Medical doctor (MD) made aware and R2 has been sent to hospital for possible reinsertion. R2 had stated that it had been out for a few days. R2's Progress Notes, dated 11/20/2024 at 2:58 pm, documented R2 returned to facility from hospital yesterday (11/19/2024) following admission for G-tube removal observation/monitoring. Area to abdomen where G tube was removed clean and dry. No drainage or signs and symptoms of infection. On 11/25/2024 at 8:25 am, observed R2 in her room lying in bed, flat sleeping with oxygen on. Tube feeding supplies are noted sitting on her windowsill. Empty enteral feeding bag hanging on intravenous pole (IV) dated on bag of 11/4. On 11/25/2024 at 9:20 am, R2 stated she has been eating meals the entire time she has had G tube in. R2 stated her G tube was accidentally pulled out a week or two ago. R2 stated that she was in the hospital for 3 days. R2 doesn't remember how the tube was pulled out. R2 stated that she honestly didn't know why she ever had the G tube. On 11/26/2024 at 9:20 am V3, Licensed Practical Nurse (LPN) stated that she did not take care of R2 on 11/15/2024. V3 stated that the day before R2 had been moved from the 400- hall to the 200 -hall. V3 did remember that the morning of 11/15/2024, R2 had come up to V3 and had told her that her (R2) G tube was out. V3 stated that she thought R2 was her patient. R2 had told her that she did not want the G tube and that she had tried to pull it out in the past. V3 was asked regarding care of a G tube, and she stated she would assess it, put a dressing on it. V3 stated that she would try to document this assessment at least once per day in her progress notes. On 11/25/2024 at 3:40 pm spoke with V13, Certified Nursing Assistant (CNA). V13 stated that on 11/15/2024 she was on the 400- hall. However, she did get the front door when transport returned with R2 from hemodialysis. Transport stated that R2's G tube was out. V13 told him that she would tell her nurse and she told V3. On 11/25/2024 at 3:30 pm spoke with V14, RN. V14 stated that on 11/16/2024 she had charted not given for the 9:00 am and 1:00 pm entries for medications because she had followed an agency nurse who had not given R2 medications. V14 stated that it was around 5:00 pm - 5:30 pm and she gave R2 her medications orally. V14 planned to flush the g-tube but R2 told her it wasn't there anymore. V14 asked R2 if it was discontinued and R2 stated that it had been because she doesn't need it anymore. R2 told V14 that she was eating and drinking. On 11/25/2024 at 9:30 am spoke with V5, LPN. V5 stated that Monday morning, 11/18/2024, she gave R2 her medications orally and R2 refused her tube feeding. V5 stated that she did not observe or assess the tube feeding site and sent her to dialysis. V5 stated it was discovered Monday after dialysis that the G tube was not in place, and R2 was sent to the hospital. On 11/25/2024 at 3:17 PM V12, Emergency Medical Technician (EMT), stated that they received a call for transport for resident gastrostomy (G) tube replacement. V12 stated that he asked the 2 nurses present when it was the last flushed. V12 stated that he was informed that the G-tube was flushed on that day at 6:30 AM. V12 stated upon assessing the patient noted that the feeding site was scabbed completely over. V12 stated that the scabbed appeared to be there longer than a few hours. It didn't look like it had just been pulled out this morning. V12 stated that he sees this as neglect because to say that a treatment was completed, and it is obvious that it wasn't is a problem. V12 stated that this is the first time I've seen a feeding tube that scabbed over when I was told it was flushed this morning. V12 stated that I would think it would have been longer and the ER (Emergency room) physician said that R2 would have to have surgery for placement of the G-tube. V12 stated that R2 stated that the tube came out on Friday prior. It threw up all kinds of red flags and I am obligated to report it. The facility's Enteral Feeding Tubes: checking placement policy, dated July 2024, documents that It is the policy of Helia Healthcare that enteral feeding tube placement will be checked to confirm placement. Procedure: 1. The nurse will check enteral feeding tubes each shift and as needed. The facility's Tube Feeding: Bolus policy, dated July 2024, documents Procedure: 1. Check physician's order to determine type of feeding. 3. Verify placement of the tube
Oct 2024 6 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect residents from sexual abuse for 2 of 5 residents (R3, R4) r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to protect residents from sexual abuse for 2 of 5 residents (R3, R4) reviewed for abuse in the sample of 15. This failure resulted in immediate jeopardy on 7/31/24 when the facility first identified the sexual behaviors between R3 and R4 and failed to put interventions in place to ensure every effort was taken to protect R3. This failure resulted in R4 displaying sexual behaviors towards R3, including fondling her breasts, placing his hand in her pants and R3 and R4 observed in R4's room, both with their pants and underwear down and R4 kneeling in front of R3. R3 and R4 have moderate cognitive impairment and the inability to consent to sexual relations. The Immediate Jeopardy began on 7/31/24, when the facility first identified the sexual behaviors between R3 and R4 and failed to put interventions in place to ensure every effort was taken to protect R3. On 10/9/24 at 12:35 PM, V1, Administrator, V2, DON (Director of Nurses), V25, BOM (Business Office Manager), and V26, Regional Director, were notified of the immediate jeopardy. The surveyor confirmed by observation, interview and record review, the immediate jeopardy was removed on 10/10/24, but remains at a level two because additional time is needed to evaluate the implementation and effectiveness of the in-service training. Findings include: The Facility Reported Incident, dated 9/20/24, documents that on 9/19/24 at 8:00 PM, an allegation of a resident-to-resident altercation involving R3 and R4 was made. The initial and final report dated, 9/20/24, documents that R3 and R4 both have a diagnosis of Dementia and have POA (Power of Attorney) decision makers. The Incident report documented R3 and R4 have been in a relationship, holding hands, kissing, staff encouraged to keep out of each other's rooms. On 9/19/24, R3 was noted in R4's room with pants down and R4 on top of R3. Both POAs made aware. Both are okay with the relationship if consensual. Care plan updated. R3's Face Sheet, undated documents R3 has the following diagnosis: Other Symptoms and Signs Involving Cognitive Functions and Awareness, Major Depressive Disorder, Amnesia, and Altered Mental Status. R3's MDS (Minimum Data Set), dated 7/1/24, documents R3 has a BIMS (Brief Interview for Mental Status) score of 8, indicating R3 has moderate cognitive impairment. R3's Care Plan, dated 7/23/24, documents the following: Resident is exhibiting problems as seen by cursing, hitting, grabbing others, rummaging, making disruptive sounds, screaming at others, wandering, looking for a boyfriend-has a relationship with another male resident. POA aware. There are no interventions in place to prevent R3 from sexual abuse or acts. R3's Abuse Screener, dated 9/24/24, documents that R3 is at risk for abuse and care planning is required. R3's Progress Note, dated 7/31/24 at 3:13 PM, documents the following: (V15, R3's Daughter) was notified that resident has been going in and out of men's rooms and will rub their legs or shoulders. Informed her that one of the male resident's entered her room and CNA (Certified Nurse's Assistant) observed him with his hand down her shirt. He was immediately removed from her room. Daughter informed of room move to (new room). Daughter's only response was ok, thank you. R3's Progress Note, dated 7/31/24 at 3:36 PM, documents the following: Administrator notified of situation with male patient earlier. R3's Progress Note, dated 8/28/24 at 2:12 PM, documents the following: Resident sitting in common area prior to lunch time, resident had sexual behaviors with a male resident, this was reported to this nurse from activity department. Administrator aware, she is care planned with this type of behavior and is to be in common area with conversation with a male resident. SSD (Social Service Director) has had conversation with POA about this behavior prior. Resident is resting in bed at this time, her mood is pleasant. R3's Progress Note, dated 8/31/24 at 2:58 PM, documents the following: Resident had sexual behaviors with another male resident this shift, she was in common area near nurses' station or resting in bed. PRN (As Needed) Ativan administered after lunch due to resident paranoid and yelling at nursing staff to quit talking about her. She was up in wheelchair for meals, appetite and fluid intake fair. She had to be redirected multiple times this shift due to following male resident in hallways. She is A&O (Alert and Oriented) times 1. Still awaiting return call from POA. She agitated and yelling at roommate for her treatment being on at night and not getting along. Administrator has been notified of her not getting along with roommates. R3's Progress Note, dated 9/19/24 at 6:40 PM, documents the following: Notified (V16, R3's Daughter) that (R3) was in (R4's) recliner with her underwear and pants down, and (R4) was on top of her with his pants off. (V16) said she would notify her sister. R3's Progress Note, dated 9/20/24 at 10:34 AM, documents the following: Family called and made aware of event that happened with another resident. Family is ok with the situation as long as resident doesn't mind. R3 considers the other male resident (R4) her boyfriend. Staff will continue to encourage them to remain in public and not alone. R3's Progress Note, dated 9/26/24 at 8:17 PM, documents the following: Resident found in males' room on the floor. They both had their pants down. They were assisted up and separated. Resident is on fall precautions, she is confused and stands up to walk back to male's room. They are closely monitored, but they find a way. R3's Progress Note, dated 9/28/24 at 3:41 PM, documents the following: 11:30 AM, called to dining room from dietary staff. Reported another male resident had his hand down in her pants touching her. Upon entering, seen male resident remove his hands from her pants. She was removed from the situation and taken back to her room. Resident upset and voiced that's my husband, why can't we be together. Resident redirected, no trauma present. Body assessment completed as much as possible, no areas of concern noted. Resident did not want this nurse to assess skin. Administrator notified via phone, she voiced to have residents eat in separate dining rooms. 11:48 AM, On Call MD (Medical Doctor) notified, NNO (No New Orders) received. 11:50 AM, POA notified by phone, left VM (Voicemail). She did return call at around 12:45 PM and was notified of above sexual encounter, she voiced understanding, notified resident will try to be separated from other male resident. R3's Progress Note, dated 9/28/24 at 10:27 PM, documents the following: Resident attempted to go to males room, she tries to stand and walk, She punched this nurse in the stomach and scratched my arm which needed cleaned and a band aid applied. Male resident comes looking for her and they have sexual behaviors and then he goes to his room and wants nothing to do with her till their next sexual encounter. Female resident is hard to redirect and gets very physical and aggressive. R4's Face Sheet, undated, documents R4 has the following diagnosis: Senile Degeneration of the Brain and Dementia. R4's MDS, dated [DATE], documents R4 has a BIMS score of 8, indicating he has moderate cognitive impairment. R4's Care Plan, dated 8/5/24, documents the following: Resident exhibiting problems as seen by wandering, pacing, public sexual acts self-directed, sexually inappropriate behavior toward others; has a relationship with another female resident. POA aware with an intervention that R4 is not allowed in room alone with a female resident. R4's Progress Note, dated 7/31/24 at 3:28 PM, documents the following: Resident's daughter in law notified that resident was observed in a female's room with his hand down the front of her shirt. Informed that resident was immediately removed from the situation and taken back to his room and instructed him that he could not go back into her room or another female's room. Informed that the female was moved to a different hall. POA states, Oh my, I just can't believe this-this does not even seem like him at all. POA states she will be in tomorrow to speak with resident. Administrator has been informed of above aforementioned also. R4's Progress Note, dated 8/4/24 at 2:57 PM, documents the following: Patient is attempting to get another female patient to come into his room. Patient redirected to his room at this time. R4's Progress Note, dated 8/5/24 at 2:58 PM, documents the following: Patient educated on not provoking female patients to follow him to his room. Educated on other patient having dementia and not being able to make decisions on her own. R4's Progress Note, dated 8/18/24 at 4:04 PM, documents the following: Resident was found kissing a female resident today in the dining room. This resident was removed from area and walked him down to his room to initiate a 1 and 1. A warning was initiated. Resident understood and acknowledged. R4's Progress Note, dated 8/22/24 at 1:49 PM, documents the following: Resident continues to have sexual behaviors with another female resident. POA made aware of this. Staff to ensure that both residents are not alone in room. They must be present with staff to monitor. Will continue to monitor situation. R4's Progress Note, dated 8/22/24 at 4:20 PM, documents the following: Resident continues on hospice with no change in status. Resident has sat in common area in front of desk with his female friend who is also a resident here. CNA reports that resident noted to have his hand on her leg above the knee underneath her skirt and this issue was immediately addressed and resident removed his hand. Resident then went back to his room. Resident making comments to female resident that he would like to take her to bed to, which she did not reply. Resident currently in his room. R4's Progress Note, dated 8/25/24 at 2:57 PM, documents the following: Resident remains under the care of hospice with no change in status noted. Resident has been ambulating up and down halls with a slow, steady gait with walker. Resident frequently sits in common area in front of nurse's station talking with female resident. Resident noted earlier to be following female resident into her room and he was redirected. Informed resident they need to stay in common area and resident compliant. R4's Progress Note, dated 8/28/24 at 3:42 PM, documents the following: Resident remains under the care of hospice with no change in status noted. Resident ambulates up and down hallway frequently throughout the day looking for his female friend. They sit in common area and resident will make sexual suggestions and female resident just sits and smiles at him. Administrator aware and this is care planned. Family also aware. R4's Progress Note, dated 8/31/24 at 11:45 AM, documents the following: Patient walks up and down hallway looking for female friend/patient. Makes gestures to female to come with him to his room. Patient is redirected to either sit in common area with friend or go back to room alone. R4's Progress Note, dated 9/19/24 at 6:36 PM, documents the following: Notified POA that female (R3) was in (R4's) recliner and had her underwear and pants pulled down, and (R4) was on top of her with his pants off. (R4's) bilateral knees had abrasions. Cleansed with wound cleanser and applied mupirocin and dressings. Administrator is aware. R4's Progress Note, dated 9/20/24 at 10:37 AM, documents the following: POA made aware of relationship with another female resident. They voiced no concerns at this time and understands that they have a relationship with each other. R4's Progress Note, dated 9/26/24 at 8:12 PM, documents the following: Resident remains on hospice. Resident and a female resident were in room on the floor with their pants down. They were assisted up, dressed, and separated. Even though they are closely monitored, they find a way. R4's Progress Note, dated 9/28/24 at 11:36 AM, documents the following: Patient observed in dining room with his hands on another patient's vagina. Patients were separated at this time. 1137- nurse manager on call notified. 1145- Admin notified, 1148- Doctor on call made aware. POA updated on situation. POA stated it was female initiating contact. Updated on things patient says to female trying to get her to go in his room. R4's Progress Note, dated 9/29/24 at 12:42 PM, documents the following: Patient's POA in facility and stated she was taking patient out of facility and that he would not be returning. On 10/3/24 at 4:30 AM, V5, LPN (Licensed Practical Nurse) stated she was not here when the alleged sexual abuse occurred between R3 and R4 but had heard about it. V5 confirmed that R3 was R4's girlfriend. On 10/3/24 at 11:40 AM, V8, CNA, stated she did not witness the sexual interaction between R3 and R4. V8 stated R3 likes to leave her hallway to seek out R4 and is unable to be redirected. V8 stated R4 is consistently stating that R4 is her (R3's) husband and she will have the staff from R4's hall come and get her, telling her that R3 won't leave R4's hallway. On 10/3/24 at 11:55 AM, V17, RN (Registered Nurse), stated she was in the dining room when a CNA called her stating that there was a problem with R3 and R4. V17 stated upon entering R4's room, R3 was observed sitting in the recliner with her pants and underwear down, R4 was on his knees on the floor by R3 with his pants and underwear down. V17 stated R3 and R4 seemed embarrassed by the incident. V17 stated R4 was complaining of knee pain, so she had him sit on the floor and he had abrasions to both knees that she cleaned and applied bandages to. V17 stated that neither R3 or R4 stated what happened and she (V17) did not know if penetration had occurred, and she did not witness the sexual interaction between them. V17 stated she assessed R3, and she was smiling, acting silly and didn't have any complaints of pain or areas of trauma noted. V18 stated after the incident, she notified V1, Administrator, R3 and R4's family but did not notify either resident's physician or local law enforcement. V17 stated she spoke with V16, R3's Responsible Party/Daughter, who apologized for her mom's behavior but didn't give any instructions or voice concerns to her. V17 stated this type of behavior is not a common thing for R3 or R4. V17 stated R3 would pursue R4, followed him wherever he was at but neither resident ever displayed any behaviors like this before. On 10/3/24 at 12:30 PM, V2, Director of Nursing, DON, stated she does not have any investigation on R3 or R4 other than the one on 9/19/24. On 10/3/24 at 1:45 PM, V2 stated there have not been any events, investigations regarding R3 or R4's sexual behaviors. V2 stated they have just been putting progress notes in, they tried to do the right thing and would notify their MD and POA. On 10/3/24 at 3:15 PM, V15, R3's Representative/Daughter, stated the facility has called her a couple of times regarding R3 another male resident (R4), but she feels as though it isn't R3 that is instigating these behaviors, it is R4. V15 stated she told the facility it was okay for R3 and R4 to spend time together in the hallway, but she did not give permission for any type of sexual encounters or advances. V15 stated the first time she was notified of anything, she was told that R4 was in R3's room, R3 was in bed and R4 was fondling R3's breasts, unsure of the date. V15 stated the next time, she was notified, she was told that R3 was in R4 and both residents were partially undressed, R3 had just a top on and that they (facility staff) didn't think anything happened between them. The next time V15 was notified was recently that both residents were in the dining room and R4 pulled R3's underwear down and was touching her. V15 stated R4 looks like R3's late husband and R3 thinks R4 is her husband and even calls R4 her late husband's name. V15 stated R3 has declined over the past 6 months and isn't with it or able to make her own decisions. V15 stated all R3 would tell her was she (R3) and R4 had been naughty, but it is because R3 believes R4 is her husband. V15 stated if R3 knew that wasn't her husband, she would have been embarrassed by those incidents occurring and she wouldn't have done them. On 10/4/24 at 7:45 AM, V2 stated she has only observed R3 and R4 together, talking and holding hands. V2 stated R3 and R4's families were notified each time they were doing more than that, and the families told the facility to let it play out. V2 stated R4's Daughter, got tired of the facility calling her about the sexual behaviors, she came and got him and took him home. V2 stated the staff provided privacy for R3 and R4 when they would have sexual encounters. V2 stated R3 and R4's BIMS were not high enough to give consent but R3 and R4's families were okay with it. V2 stated R3 would often say she just loved R4, and both of their families were aware of the sexual encounters and R3's family just wanted her to be happy. V2 stated she never spoke with either R3 or R4's family so she isn't sure if either one said it was okay for R3 and R4 to perform sexual acts with one another. V2 stated she and V1, Administrator, decided it was time to report it and believed they were doing it right by documenting it in the progress notes. V2 stated they did train and told the staff to keep R3 and R4 apart, it was hard, and it wasn't what R3 or R4 wanted. V2 stated they made an activity center and would take R3 to that and she enjoyed that but when staff would find R3 and R4 together performing sexual acts, they would provide privacy for them. V2 stated both R3 and R4's physician was aware. V2 stated either the Nurse Practitioner or the Physician was notified of the incident on 9/19/24 but local law enforcement was not notified. V2 stated R3 was not sent to the hospital or examined to see if sexual penetration had occurred, the nurse did do a physical assessment and didn't notice any injuries. V2 stated it was reported that R4 was on top of R3 with both of their pants and underwear down but when staff went into the room, R4 was on his knees and couldn't get up off the floor. On 10/4/24 at 9:50 AM, V20, Medical Director and R3 and R4 Physician, stated he was aware of the boyfriend/girlfriend situation with R3 and R4. V20 stated that both R3 and R4 had confusion but were consenting and he was told by the facility that both R3 and R4's families were okay with their relationship. V20 stated he was notified of the incident on 9/19/24 and opted not to send R3 or R4 to the hospital. V20 stated that knowing they were both consenting adults and their families were okay with their relationship, he would have only sent them out if they had displayed signs or symptoms of an STD (Sexually Transmitted Disease), which was highly unlikely. On 10/9/24 at 9:35 AM, V1, Administrator, R3 and R4 had a relationship and were hard to keep apart. V1 stated knew they had to keep them apart, so they kept a close eye on them, and they weren't to be in each other's room alone. V1 stated R4 was alert and oriented times 2 and R3's confusion came and went. V1 stated R4 ambulated with a walker and R3 was in a wheelchair and could propel herself. V1 stated the relationship started out with them just holding hands and kissing. V1 stated they notified both R3 and R4's family. V1 stated the report that was submitted on 9/19/24 to (State Agency), she wasn't sure who to report as the victim/perpetrator because both wanted it. V1 stated R3 referred to R4 as her boyfriend and would say that she loved him. V1 stated R4 referred to R3 as his girlfriend and neither resident sought out other residents, it was just each other. V1 stated even though R3 and R4 had Dementia, staff would still tell them they couldn't be alone with each other and had to be in public. V1 stated the staff tried their best to divert them. V1 stated there were only two incidents where they were caught with their pants down, the first was when they were in R4's room and R3 was in the recliner and both R3 and R4 had their pants and underwear off. V1 stated the other incident occurred after that incident and R3 and R4 were found in R4's room, on the floor with their pants and underwear off. V1 stated both resident's families were aware, they did not give permission for R3 and R4 to have sex, but they could have a companion. V1 stated it was never witnessed whether or not actual penetration occurred. V1 stated they would let the family know what was going on with R3 and R4 and they (the facility) assumed they were okay with it. V1 stated after the last incident, R4's family discharged him from the facility, and she isn't sure if it was because they got tired of all the phone calls regarding R4's behavior or of the relationship between R3 and R4. V1 stated neither R3 nor R4 had the cognitive capacity to consent to a sexual relationship. V1 stated only the incident on 9/19/24 was reported to (State Agency) and it was not reported to local law enforcement because they didn't know if it was abuse or not. V1 stated after the incident on 9/19/24, they had R3 and R4 on different hallways, they were not allowed to be in any room, including the dining room alone, they were not on one-on-one observation, but staff watched them and tried to keep them separated. The Abuse Prevention Program Policy, dated 9/29/22, documents the following: Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish. Abuse includes verbal abuse, sexual abuse, physical abuse, and mental abuse. Willful, as used in this definition of abuse, means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm. Protection of Residents: The facility will take steps to prevent further potential abuse, neglect, exploitation, or mistreatment while the investigation is in progress and will immediately take appropriate steps to remediate the non-compliance and protect residents from additional abuse. Residents who allegedly mistreated another resident will be removed from the situation and will have limited contact with the targeted individual during the course of the investigation. Residents have the right to engage in sexual activity. If the facility has reason to believe or suspect that a resident does not have the capacity for consent, the facility must take steps to ensure the resident is protected from abuse and must evaluate the resident's capacity for consent. The facility must revise the resident's care plan if the resident's medical, nursing, physical, mental, psychosocial needs or preferences change as a result of an incident of abuse. The Immediate Jeopardy that began on 7/31/24 was removed on 10/10/24, when the facility took the following actions to remove the immediacy: Proposed Removal Plan: Other Residents with Potential to be affected by the Immediate Jeopardy Incident: All residents identified as a risk for abuse are vulnerable due to diagnosis, decreased cognition, communication deficit, or physical mobility function. Staff Identified: All staff in the facility are identified as responsible for residents' safety. Immediate Changes to Facility Systems: The facility needs to take the following immediate action to prevent the risk of abuse: 1. R3 room move to the 200 Hall. R4 room remained on the 300 Hall. The move was completed on 7/31/2024 2. R3 and R4 were both care planned to maintain supervision when in public areas together. R3 and R4 were care plans to not be in either person's room together. This was completed on 7/23/24 by MDS Coordinator. 3. R4 was discharged home on 9/29/24 via AMA per POA. 4. The Abuse Assessment was completed 10/09/2024 for all residents to determine if the resident is at risk of abuse or displays behaviors that would be indicative of potential abuse occurring completed by V1, Administrator. 5. All residents identified as at risk for abuse had a care plan developed with interventions to prevent occurrence of abuse completed by V1, Administrator. 6. The Administrator, Director of Nursing, and the MDS Coordinator assessed all residents to determine if any other residents were having sexual relationship in the facility. No other resident identified as having a sexual relationship with any resident completed on 10/9/24 7. The Director of Nursing and/or designee educated all staff on what to do when a resident is at risk for abuse or displays behaviors that would be indicative of potential abuse occurring which was completed on 10/9/2024. 8. Education will be ongoing to ensure that no employee works prior to receiving education by the Director of Nursing 9. Education will be provided to all new hires prior to working by the Director of Nursing. 10. The Director of Nursing, Administrator and/or Social Service Director will assess residents BIMS score for the ability to consent to relationships. If unable to consent, the POA or decision maker will be notified and care plan updated. Ongoing Monitoring Review of all policies regarding staff obligations to prevent and report resident abuse, neglect, and theft, as well as what staff are to do if they see, hear or suspect resident abuse, neglect, or theft. At 3:15 PM 10/9/2024, all staff working in the facility were in-service on the facility abuse/neglect and reporting process. The Administrator and/or designee will ensure all staff are educated on Abuse/Neglect Policy and Procedures prior to working. The Administrator will ensure all audits are reported to the QA committee.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide supervision/monitoring to prevent an elopement for 1 of 6 r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to provide supervision/monitoring to prevent an elopement for 1 of 6 residents (R5) reviewed for supervision to prevent elopement in the sample of 15. This failure resulted in Immediate Jeopardy on 9/20/24 when R5, eloped from the facility sometime after 3:00 AM and was found by a passerby at 6:20 AM and returned to the facility. The Immediate Jeopardy began on 9/20/24, when R5 eloped from the facility sometime after 3:00 AM and was found by a passerby at 6:20 AM and was returned to the facility. On 10/9/24 at 12:35 PM, V1, Administrator, V2, DON (Director of Nurses), V25, BOM (Business Office Manager), and V26, Regional Director, were notified of the Immediate Jeopardy. The surveyor confirmed by observation, interview and record review, the Immediate Jeopardy was removed on 10/10/24, but remains at Level Two because additional time is needed to evaluate the implementation and effectiveness of the in-service training. Findings include: The Facility Reported Incident Investigation, dated 9/24/24, documents the following: On 9/20/24 at 6:00 AM, R5 eloped from the facility. R5 has a BIMS (Brief Interview for Mental Status) Score of 11, which indicates moderate cognitive impairment. R5's POA (Power of Attorney) states that he does have confusion and forgetfulness most days. Staff did rounds at 3:00 AM and went back for another round at 5:00 AM, when they noticed R5 was not in his room. Staff completed an outside and inside perimeter sweep with no findings. They call the DON (Director of Nurses) and Administrator and notified the local police. R5 was noted behind the building in the parking lot by a passerby, who brought R5 back to the facility. Staff stated that the door alarm was not activated and later found that another resident had turned the alarm off. An assessment was completed upon return with no injuries noted. R5's POA was made aware. R5 was moved to a room closer to the nurse's station, the door code was changed and R5 was placed on 15-minute checks for 24 hours. Initial report 9/20/24 - Resident unable to recall why he left. Written statement by V7, LPN (Licensed Practical Nurse), undated, aide alerted me at 5:40 AM, that patient wasn't in room, we then began to check all the room but were unsuccessful with finding patient in building. We then went outside and walked around the whole building, meeting each other multiple times. After not finding outside, aide called supervisors to see what step to take. Police were then contacted. We then went outside again to look when a truck pulled up and patient was inside the vehicle. The man stated that resident flagged him down in the back parking lot by 200/400 hall exit. When resident returned to building and asked where he had been, resident stated he didn't know how he got outside, nor for how long he had been out there. The POA was contacted unsuccessfully. Also, vital signs and head to toe assessment were completed with no findings and normal vitals. Written statement by V8, CNA (Certified Nurse's Assistant), undated, at approximately 5:55 AM - 6:00 AM, I was doing rounds and was approached by the charge nurse who stated she was attempting to locate a resident from 4 south. I stopped what I was doing and immediately began to search. Written statement by V9, CNA, undated, I went back to 400 South at around 2:30 AM, after I got back from lunch, then went back there at around 5:30 AM, R5 was there at around 2:30 AM sleeping and at around 5:30 AM was missing. Written statement by V10, [NAME] by, undated, I was driving down (street name) at about 6:20 AM when I saw R5 standing at the corner of (street name) and (street name), waving his arms to get my attention. I pulled over to assist R5. After asking R5 a couple of questions, I was approached by staff of the facility. I then drove R5 to the front of the building where I helped him out of the truck and to the front doors where we entered the building and after entering the building, I then handed R5 off to a staff member on duty. The facility is located on a main highway, heavily trafficked area, less than a half mile from train tracks that are currently in use by the railroad. R5's Face Sheet, undated, documents R5 has the following diagnoses: Displaced Fracture of the Right Foot, Dementia, Abnormalities of Gait and Mobility, Hearing Loss, Diabetes, Hypertension, Giddiness and Dizziness. R5's Minimum Data Set (MDS), dated [DATE], documents R5 has a BIMS score of 12, indicating R5 has moderate cognitive impairment. R5's Elopement Assessment, dated 9/13/24, documents the following: R5 is ambulatory, is a new admission who has made statements questioning the need to be here, displays behavior that may indicate an attempt to leave, body language, etc., that an elopement may be forthcoming. Elopement care plan to be initiated. R5's Progress Note, dated 9/14/24 at 3:00 AM, documents the following: Resident slept most of the night without issues. Resident was restless and attempting to get out of bed most of the evening requiring one to one care until he went to sleep. Alert and oriented to self, time, and situation. Able to communicate needs, appetite and fluid intake is good. Resident asked for cigarette and ash tray, I advised res (resident) that there is no smoking inside the facility, resident does not have own supply of cigarettes. R5's Care Plan, dated 9/17/24, documents R5 is cognitively impaired due to Dementia with interventions for a wander guard as needed and to observe whereabouts. R5's Progress Note, dated 9/20/24 at 6:34 AM, documents the following: At 5:40 am aide alerted me that resident was not in his room and that she checked his room and the rooms on the hall. We then went outside and walk the entire building without success of locating resident. At this time all personnel was alerted and police were contacted. When outside a truck pulled up with resident in car stating that the resident was outside in the area of 200/400 by smoking area. When resident returned the resident didn't know why he was outside or how he got out. Head to toe assessment completed with no open areas, scrapes, or abrasions Pain level is 0 out of 10, vs (vital signs) - b/p (blood pressure)- 132/64 p (pulse)-58 o2 (oxygen saturation level) - 96% t (temperatures) -96.8. POA (Power of Attorney) was called but didn't answer a voicemail was left. Resident is now sitting at nurse's station. R5's Progress Note, dated 9/20/24 at 10:58 AM, documents the following: DON (Director of Nursing) and Administrator spoke with (POA) contact 1, who came to the facility to see the resident. (POA) did state she didn't listen to the message we left for her. We explained the resident did get out of the facility and another resident turned off the door alarm. We explained a head to toe assessment was completed, he was showered, and the steps we are taking for the safety of this resident. (POA) stated he was always trying to get out at home and did get out at the last facility he was in by climbing out of a window. (POA) stated she understood and had no questions or concerns. R5's Progress Note, dated 9/20/24 at 11:09 AM, documents the following: Resident got a room move today, from (previous room to new room), due to safety reasons, family was made aware. Resident will continue to be monitored; any changes will be made in next care plan meeting. On 10/3/24 at 4:25 AM, V4, CNA, stated 2 CNAs and 1 nurse is not enough staff for 47 residents. V4 stated it's hard to get the call lights answered, care provided and to supervise the residents. On 10/3/24 at 4:30 AM, V5, Licensed Practical Nurse, LPN, stated the layout of the building is a problem because the residents are scattered, not in one area making it very difficult, impossible to supervise them. V5 stated they all answer call lights, but if they are at the front nurse's station (100/200/300 hall), you can't hear the call lights going off on the 400-hall until you get to that nurse's station, so if someone needs help, you might not know it. On 10/3/24 at 4:35 AM, V6, CNA, stated there aren't a lot of residents on the 400-hall but the 200-hall is a heavy hall. V6 stated it is just him, another CNA and nurse working. V6 stated that is not enough staff and there are a few unruly residents and residents that are up and moving about so if they are dealing with one of those residents, they can't supervise the other ones, it's very difficult to manage. V6 stated if he is on the 100, 200 or 300-halls, he can't hear the call lights on the 400-hall so he tries to be by the nurse's station so he can hear them. V6 stated R5 was independent, strong willed, doesn't really need help. On 10/3/24 at 8:00 AM, V11, MDS Coordinator, stated they do not have any residents currently at risk for elopement. On 10/3/24 at 4:05 PM, V9, CNA, stated she was not the aide assigned to R5 but all the CNAs care for all the residents. V9 stated she checked on R5 at around 2:30 AM, he was sleeping, when she went back to check on him around 5:30 AM, he was nowhere to be found. V9 said she notified the nurse. V9 stated there were no alarms going off. V9 stated V10, [NAME] by, is also V2, DON's, son, was on his way to work and saw R5, who was waving him down. V10 placed R5 in his truck and drove him to the facility and walked him back into the facility. V9 stated R5 was fine, had no injuries, and was fully dressed with a coat and shoes on. V9 stated R5 was alert for the most part until he returned to the facility and couldn't remember how he got out of the facility or why he left the facility, couldn't remember anything. V9 stated she knew R5 could walk with assistance but didn't know he could walk like that. On 10/3/24 at 4:10 PM, V8, CNA, stated she was working when R5 eloped. V8 stated it was a weird situation, she had just done rounds. R5 was there and then she went to do final rounds around 5:30 AM - 6:00 AM and he was gone. V8 stated her and V9, CNA, were working the halls together. V8 did the round at 3 AM and V9 did the round at 5:30 AM and notified her (V8) that R5 was gone. V8 stated she looked everywhere and couldn't find R5, so she called the police, she was freaking out because he couldn't be found, and she wasn't going to wait for anyone else to call. V8 stated a community member (V10, [NAME] by) is somehow familiar with the facility, was on his way to work and R5 flagged him down so he (V10) brought R5 back to the facility and walked him inside. V8 stated when R5 returned to the facility he was lethargic, didn't know what he was doing or what was going on. V8 stated normally V5 isn't that confused but is never alert and oriented x 2 or 3. V8 stated she normally works evening shift but stays over for nights at times and staffing on nights is horrible, there isn't enough staff to supervise the residents or do what they need to do. V8 stated if there would have been more staff, she doesn't believe the incident with R5 would have happened. On 10/4/24 at 7:45 AM, V2, DON, stated when staff went to check on R5, it disturbed him and woke him up, so he got up, changed out of his pajamas into regular clothes, put a coat and shoes on and left the facility. V2 stated the door alarm did go off and another resident, who comes in later at night, turned off the alarm when it was sounding, and she believes the CNA thought the other CNA turned it off, so they didn't check to make sure none of the residents had gone out. V2 stated she watched the cameras, and it shows the CNA going into R5's room to do a check and R5 wasn't there. V2 stated she doesn't remember when R2 exited the facility, she wrote it down but isn't sure where it is at. V2 stated the CNA then called V1, Administrator, herself (V2), and the local police department. V2 stated R5 was already back in the building by the time she arrived at the facility. V2 stated V10, [NAME] by, is her (V2's) son, he was on his way to work and R5 was waving him down, so he (V10) pulled over and R5 told him he needed help, upon further questioning, V5 told V10 that he didn't know where he was going but he was from the home right there, pointing to the facility, so V10 brought R5 back to the facility. V2 stated afterwards V21, R5's Significant Other, told her that R5 had busted out a window at another facility to get out and R5 would often try to leave while he was at home so V21 had alarms placed on the doors so he couldn't go out on his own. V2 stated they did not know this until after R5 eloped on 9/20/24. V2 stated R5 would often tell V21 that he wanted to go home but she isn't aware of him making any prior elopement attempts while in the facility. V2 stated R5 was alert and oriented x 2, sometimes he was fine, other times he was confused. V2 stated R5 was on the back half of the 400 hall and after the elopement, he was moved to the 300-hall to a room next to the nurse's station. On 10/4/24 at 8:10 AM, V7, LPN, stated she was working when R5 eloped from the facility. V7 stated the CNAs checked on him around 4:30 AM - 5:00 AM, and R5 was in bed, asleep. V7 stated when the CNA went back into the room around 6:00 AM to get R5 up for the day, he wasn't in his room. V7 stated the staff looked for him inside and outside of the building but did not see him. V7 stated after that a car pulled up, V10, [NAME] by/V2's son, and stated R5 was out there at the smoking gait, and he picked him up. V7 stated she is not aware of any alarms going off on the 400 hall doors but the residents on that hall know the door code because their families come in often and they go in and out that door. V7 stated she isn't sure if R5 was trying to go out and smoke because he used to smoke but recently V21 told the facility he couldn't smoke anymore. V7 stated R5 told her, he didn't know where he was going and R5 isn't capable of knowing the door code to get out. V7 stated R5 didn't have any injuries and was fully dressed with a coat and shoes on. V7 stated R5 was alert and oriented x 2-3 and had no prior attempts to elope that she is aware of. On 10/4/24 at 9:50 AM, V20, R5's Physician, stated R5 had a fractured foot, was wheelchair bound and in a boot for the fracture, or so they thought. V20 stated R5 got out of the facility because 1 busy body resident turned the alarm off when R5 went out, if that resident hadn't done that, R5 wouldn't have gotten out and that just set off a cascade of effects. V20 stated R5 had periods of confusion. On 10/8/24 at 9:25 AM, V1, Administrator, stated the current elopement binder is not up to date and staff doesn't look at it anyway. V1 stated she has hung up instruction sheets at the nurse's station on what to do if they have a missing resident. V1 stated after R5 eloped, they looked at the residents that were at risk and determined they were no longer at risk. V1 stated they determined this by reviewing the resident's information. The surveyor asked if there were new elopement assessments completed to determine they were no longer at risk and V11, MDS Coordinator/Care Plan Coordinator, stated he believes so but would check to make sure. V11 stated the residents are assessed for elopement risk upon admission and then quarterly. On 10/8/24 at 1:58 PM, V18, LPN, stated she knows a resident is at risk for elopement by looking in the elopement binder at the nurse's station. On 10/9/24 at 9:35 AM, V1, Administrator, stated R5 was at the facility for skilled care due to a fractured foot and was non-weight bearing, wore a boot and staff thought he was a 2-assist, and he went along with it. V1 stated he was placed in a room on the 400-hall because that is where they put their rehab to home residents because the rooms are bigger. V1 stated on 9/20/24, the CNA, did rounds and stated R5 was in bed sleeping at that time, it was determined when the CNA went into the room to do rounds, the CNA, inadvertently woke R5 up and that is why he got up and dressed for the day. V1 stated at approximately 5:00 AM, the CNA went in to do the last round and R5 was gone and panic set in. After interviewing staff and residents, the CNA that was assigned to R5's hallway, went to help the other CNA in another resident's room, during that time, R5 went out the 400-hall exit door, setting off the alarm and R12, annoyed by the alarm, got up in his wheelchair, went to the exit door and shut off the alarm using the door code. V1 stated the CNAs on that hallway never heard the alarm because they were in a resident's room on a different hallway and R12 turned the alarm off before they came out of the room. V1 stated R12 could have told staff that he turned the alarm off but chose not to. V1 stated when R5 was returned to the facility, he was immediately moved to a room on the 300-hallway, where more residents and staff were. V1 stated R5 was more engaged on that hall due to more residents and staff and did not try to elope again. V1 stated all the door alarm codes were changed at that time. V1 stated R5 was alert and oriented x 2 with confusion. V1 stated after R5 eloped, V21, R5's Significant Other, told the facility that when R5 was at home, she had alarms on all the exit doors because he would try to get out at night. V1 stated the staff didn't know R5 could walk. The Elopement Prevention Policy, dated January 2018, documents the following: It is the policy of this facility to provide a safe and secure environment for all residents. To ensure this process, the staff will assess all residents for the potential for elopement. Determination of risk will be assigned for each individual resident and interventions for prevention will be established in the plan of care to minimize the risk for elopement. Any resident assessed to be at risk for elopement will have their photograph and basic identifying information placed in a special folder or binder to be maintained in a designated location. Responsibility for updating the folder/binder shall be assigned to a designated staff member by the administrator. Communication of interventions will be made to direct care staff through exposure to the resident's plan of care and periodic review and disclosure of the contents of the elopement binder. The Missing Resident Policy, dated November 2017, documents the following: It is the policy of the facility that reasonable precautions are taken to minimize the risks of resident elopement attempts. Reasonable precautions include, but are not limited to: door alarms, personal door alarm activation devices, staff intervention, staff education regarding response to door alarms, and the resident interventions. A resident shall be defined as missing when the initial reasonable search of the facility interior and immediate grounds has not rendered physical evidence of the resident's person; there exists no evidence of the resident's whereabouts upon examination of documents including but not limited to the medical record, calendar of events and sign out books/sheets and after questioning of facility staff and residents evidence of whereabouts remain uncertain. The Immediate Jeopardy that began on 9/20/24 was removed on 10/10/24, when the facility took the following actions to remove the immediacy: Proposed Removal Plan: Other Residents with Potential to be affected by the Immediate Jeopardy Incident: All residents identified as a risk per facility elopement risk screening. Staff Identified: All staff in the facility are identified as responsible for residents' safety. Immediate Changes to Facility Systems: The facility needs to take the following immediate action to prevent the risk of abuse: 1. R5 was immediately placed on 15-minute checks and moved to the 200 Hall for closer supervision on 9/20/2024 upon his return at 6:20. 2. R5's care plan was reviewed and updated to reflect interventions regarding elopement risk by the MDS Coordinator on 9/20/24 3. R5 was discharged home on 9/27/24 with R5's, emergency contact. 4. The Elopement Assessment was completed on all residents 10/09/2024 by V1, Administrator. 5. All residents identified at risk for elopement care plans were updated with interventions, as well as the facility's Code Yellow Binder by V1, Administrator, on 10/9/24 6. All staff were in-service on the facilities Elopement Prevention Policy to reflect on what to do in the event of a missing person which was completed on 10/09/24. All staff Education will be ongoing to ensure that no one works prior to being in-service by the Director of Nursing. 7. All policies and procedures related to elopement and missing person were reviewed to ensure appropriate by V26, Regional Director and V1, Administrator. 8. The Maintenance Director audited all exit door to ensure alarms are functioning properly. 9. Door alarm code was changed on 9/20/24 and staff in serviced by the maintenance director on new code and not giving out the code to family members or residents the same day. Ongoing Monitoring Social Service Director and/or designee will audit the Elopement Risk Assessment upon admission to the facility, quarterly, and during a significant change to ensure any resident identified as at risk will be placed in the Code Yellow binder and the resident care plan are up to date with appropriate intervention. The Maintenance Director and/or designee with audit door alarm weekly to ensure functioning. The Administrator will ensure all audits are reported to QA committee.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Investigate Abuse (Tag F0610)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to investigate allegations of potential abuse to prevent further sexua...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to investigate allegations of potential abuse to prevent further sexual abuse for 2 of 5 residents (R3, R4) reviewed for investigating/implementing interventions to prevent further abuse in the sample of 15. This failure resulted in R4 displaying sexual behaviors towards R3, including fondling her breasts, placing his hand in her pants and R3 and R4 observed in R4's room, both with their pants and underwear down and R4 kneeling in front of R3. R3 and R4 have moderate cognitive impairment and the inability to consent to sexual relations. Findings include: R3's Face Sheet, undated documents R3 has the following diagnosis: Other Symptoms and Signs Involving Cognitive Functions and Awareness, Major Depressive Disorder, Amnesia, and Altered Mental Status. R3's Abuse Screener, dated 9/24/24, documents that R3 is at risk for abuse and care planning is required. R3's Progress Note, dated 7/31/24 at 3:13 PM, documents the following: (V15, R3's Daughter) was notified that resident has been going in and out of men's rooms and will rub their legs or shoulders. Informed her that one of the male resident's entered her room and CNA (Certified Nurse's Assistant) observed him with his hand down her shirt. He was immediately removed from her room. Daughter informed of room move to 223-A. Daughter's only response was ok, thank you. R3's Progress Note, dated 8/31/24 at 2:58 PM, documents the following: Resident had sexual behaviors with another male resident this shift, she was in common area near nurse's station or resting in bed. PRN (As Needed) Ativan administered after lunch due to resident paranoid and yelling at nursing staff to quit talking about her. She was up in wheelchair for meals, appetite and fluid intake fair. She had to be redirected multiple times this shift due to following male resident in hallways. She is A&O (Alert and Oriented) times 1. Still awaiting return call from POA. She agitated and yelling at roommate for her treatment being on at night and not getting along. Administrator has been notified of her not getting along with roommates. R3's Progress Note, dated 9/19/24 at 6:40 PM, documents the following: Notified (V16, R3's Daughter) that (R3) was in (R4's) recliner with her underwear and pants down, and (R4) was on top of her with his pants off. (V16) said she would notify her sister. R3's Progress Note, dated 9/26/24 at 8:17 PM, documents the following: Resident found in males room on the floor. They both had their pants down. They were assisted up and separated. Resident is on fall precautions, she is confused and stands up to walk back to male's room. They are closely monitored, but they find a way. R3's Progress Note, dated 9/28/24 at 3:41 PM, documents the following: 11:30 AM, called to dining room from dietary staff. Reported another male resident had his hand down in her pants touching her. Upon entering, seen male resident remove his hands from her pants. She was removed from the situation and taken back to her room. Resident upset and voiced that's my husband, why can't we be together. Resident redirected, no trauma present. Body assessment completed as much as possible, no areas of concern noted. Resident did not want this nurse to assess skin. Administrator notified via phone, she voiced to have residents eat in separate dining rooms. 11:48 AM, On Call MD (Medical Doctor) notified, NNO (No New Orders) received. 11:50 AM, POA notified by phone, left VM (Voicemail). She did return call at around 12:45 PM and was notified of above sexual encounter, she voiced understanding, and notified resident will try to be separated from other male resident. R4's Face Sheet, undated, documents R4 has the following diagnosis: Senile Degeneration of the Brain and Dementia. R4's MDS, dated [DATE], documents R4 has a BIMS score of 8, indicating he has moderate cognitive impairment. R4's Progress Note, dated 7/31/24 at 3:28 PM, documents the following: Resident's daughter in law notified that resident was observed in a female's room with his hand down the front of her shirt. Informed that resident was immediately removed from the situation and taken back to his room and instructed him that he could not go back into her room or another female's room. Informed that the female was moved to a different hall. POA(Power of Attorney) states, Oh my, I just can't believe this-this does not even seem like him at all. POA states she will be in tomorrow to speak with resident. Administrator has been informed of above aforementioned also. R4's Progress Note, dated 8/18/24 at 4:04 PM, documents the following: Resident was found kissing a female resident today in the dining room. This resident was removed from area and walked him down to his room to initiate a 1 and 1. A warning was initiated. Resident understood and acknowledged. R4's Progress Note, dated 8/22/24 at 4:20 PM, documents the following: Resident continues on hospice with no change in status. Resident has sat in common area in front of desk with his female friend who is also a resident here. CNA reports that resident noted to have his hand on her leg above the knee underneath her skirt and this issue was immediately addressed and resident removed his hand. Resident then went back to his room. Resident making comments to female resident that he would like to take her to bed to, which she did not reply. Resident currently in his room. R4's Progress Note, dated 9/26/24 at 8:12 PM, documents the following: Resident remains on hospice. Resident and a female resident were in room on the floor with their pants down. They were assisted up, dressed and separated. Even though they are closely monitored, they find a way. R4's Progress Note, dated 9/28/24 at 11:36 AM, documents the following: Patient observed in dining room with his hands on another patients vagina. Patients were separated at this time. 1137- nurse manager on call notified. 1145- Admin notified, 1148- Doctor on call made aware. POA updated on situation. POA stated it was female initiating contact. Updated on things patient says to female trying to get her to go in his room. On 10/3/24 at 12:30 PM, V2, (Director of Nursing/ DON), stated she does not have any investigation on R3 or R4 other than the one on 9/19/24. On 10/3/24 at 1:45 PM, V2, DON, stated there have not been any events, investigations regarding R3 or R4's sexual behaviors. V2 stated they have just been putting progress notes in, they tried to do the right thing and would notify their MD and POA. The Abuse Prevention Program Policy, dated 9/29/22, documents the following: Any incident or allegation of abuse, neglect, or misappropriation will result in an abuse investigation.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to report potential sexual abuse to the local police department and (State Agency) for 2 of 5 residents (R3, R4) reviewed for reporting of abu...

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Based on interview and record review, the facility failed to report potential sexual abuse to the local police department and (State Agency) for 2 of 5 residents (R3, R4) reviewed for reporting of abuse allegations in the sample of 15. Findings include: The Facility Reported Incident, dated 9/20/24, documents that on 9/19/24 at 8:00 PM, an allegation of a resident to resident altercation involving R3 and R4 was made. The initial and final report dated, 9/20/24, documents that R3 and R4 both have a diagnosis of Dementia and have POA (Power of Attorney) decision makers. R3 and R4 have been in a relationship, holding hands, kissing, staff encouraged to keep out of each other's rooms. On 9/19/24, R3 was noted in R4's room with pants down and R4 on top of R3. Both POAs made aware. Both are okay with the relationship if consensual. Care plan updated. The report documents that the local police department nor the physicians were notified of the potential abuse. R3's Progress Note, dated 7/31/24 at 3:13 PM, documents the following: (V15, R3's Daughter) was notified that resident has been going in and out of men's rooms and will rub their legs or shoulders. Informed her that one of the male resident's entered her room and CNA (Certified Nurse's Assistant) observed him with his hand down her shirt. He was immediately removed from her room. Daughter informed of room move to 223-A. Daughter's only response was ok, thank you. R3's Progress Note, dated 9/19/24 at 6:40 PM, documents the following: Notified (V16, R3's Daughter) that (R3) was in (R4's) recliner with her underwear and pants down, and (R4) was on top of her with his pants off. (V16) said she would notify her sister. R3's Progress Note, dated 9/26/24 at 8:17 PM, documents the following: Resident found in males room on the floor. They both had their pants down. They were assisted up and separated. Resident is on fall precautions, she is confused and stands up to walk back to male's room. They are closely monitored, but they find a way. R3's Progress Note, dated 9/28/24 at 3:41 PM, documents the following: 11:30 AM, called to dining room from dietary staff. Reported another male resident had his hand down in her pants touching her. Upon entering, seen male resident remove his hands from her pants. She was removed from the situation and taken back to her room. Resident upset and voiced that's my husband, why can't we be together. Resident redirected, no trauma present. Body assessment completed as much as possible, no areas of concern noted. Resident did not want this nurse to assess skin. Administrator notified via phone, she voiced to have residents eat in separate dining rooms. 11:48 AM, On Call MD notified, NNO (No New Orders) received. 11:50 AM, POA notified by phone, left VM (Voicemail). She did return call at around 12:45 PM and was notified of above sexual encounter, she voiced understanding, and notified resident will try to be separated from other male resident. R4's Progress Note, dated 7/31/24 at 3:28 PM, documents the following: Resident's daughter in law notified that resident was observed in a female's room with his hand down the front of her shirt. Informed that resident was immediately removed from the situation and taken back to his room and instructed him that he could not go back into her room or another female's room. Informed that the female was moved to a different hall. POA states, Oh my, I just can't believe this-this does not even seem like him at all. POA states she will be in tomorrow to speak with resident. Administrator has been informed of above aforementioned also. R4's Progress Note, dated 8/18/24 at 4:04 PM, documents the following: Resident was found kissing a female resident today in the dining room. This resident was removed from area and walked him down to his room to initiate a 1 and 1. A warning was initiated. Resident understood and acknowledged. R4's Progress Note, dated 8/22/24 at 4:20 PM, documents the following: Resident continues on hospice with no change in status. Resident has sat in common area in front of desk with his female friend who is also a resident here. CNA reports that resident noted to have his hand on her leg above the knee underneath her skirt and this issue was immediately addressed and resident removed his hand. Resident then went back to his room. Resident making comments to female resident that he would like to take her to bed to, which she did not reply. Resident currently in his room. R4's Progress Note, dated 9/19/24 at 6:36 PM, documents the following: Notified POA that female (R3) was in (R4's) recliner and had her underwear and pants pulled down, and (R4) was on top of her with his pants off. (R4's) bilateral knees had abrasions. Cleansed with wound cleanser and applied mupirocin and dressings. Administrator is aware. R4's Progress Note, dated 9/26/24 at 8:12 PM, documents the following: Resident remains on hospice. Resident and a female resident were in room on the floor with their pants down. They were assisted up, dressed and separated. Even though they are closely monitored, they find a way. R4's Progress Note, dated 9/28/24 at 11:36 AM, documents the following: Patient observed in dining room with his hands on another patients vagina. Patients were separated at this time. 1137- nurse manager on call notified. 1145- Admin notified, 1148- Doctor on call made aware. POA updated on situation. POA stated it was female initiating contact. Updated on things patient says to female trying to get her to go in his room. On 10/3/24 at 11:55 AM, V17, RN (Registered Nurse), stated she was in the dining room when a CNA called her stating that there was a problem with R3 and R4. V17 stated upon entering R4's room, R3 was observed sitting in the recliner with her pants and underwear down, R4 was on his knees on the floor by R3 with his pants and underwear down. V17 stated R3 and R4 seemed embarrassed by the incident. V17 stated R4 was complaining of knee pain, so she had him sit on the floor and he had abrasions to both knees that she cleaned and applied bandages to. V17 stated that neither R3 nor R4 stated what happened and she (V17) did not know if penetration had occurred and she did not witness the sexual interaction between them. V17 stated she assessed R3 and she was smiling, acting silly and didn't have any complaints of pain or areas of trauma noted. V18 stated after the incident, she notified V1, Administrator, R3 and R4's family but did not notify either resident's physician or local law enforcement. V17 stated she spoke with V16, R3's Responsible Party/Daughter, who apologized for her mom's behavior but didn't give any instructions or voice concerns to her. V17 stated this type of behavior is not a common thing for R3 or R4. V17 stated R3 would pursue R4, followed him wherever he was at but neither resident ever displayed any behaviors like this before. On 10/3/24 at 12:30 PM, V2, DON, stated she does not have any investigations on R3 or R4 other than the one on 9/19/24. On 10/3/24 at 1:45 PM, V2, DON, stated there have not been any events, investigations regarding R3 or R4's sexual behaviors. V2 stated they have just been putting progress notes in, they tried to do the right thing and would notify their MD and POA. On 10/4/24 at 7:45 AM, V2, DON, stated either the Nurse Practitioner or the Physician was notified of the incident on 9/19/24 but local law enforcement was not notified. On 10/9/24 at 9:35 AM, V1, Administrator, stated only the incident on 9/19/24 was reported to (State Agency) and it was not reported to local law enforcement because they didn't know if it was abuse or not. The Abuse Prevention Program Policy, dated 9/29/22, documents the following: In response to allegations of abuse, exploitation, or mistreatment, the facility must ensure that all alleged violations are reported immediately to the state survey agency and adult protective services in accordance with state law through established procedures. The facility shall immediately contact local law enforcement authorities in the following situations: sexual abuse of a resident by a staff member, another resident, or a visitor.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to implement its abuse policy to protect a resident's right to be free from sexual abuse by a known male with sexual behaviors. This failure h...

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Based on interview and record review, the facility failed to implement its abuse policy to protect a resident's right to be free from sexual abuse by a known male with sexual behaviors. This failure has the potential to affect all 47 residents residing in the facility. Findings include: The Facility Reported Incident, dated 9/20/24, documents that on 9/19/24 at 8:00 PM, an allegation of a resident to resident altercation involving R3 and R4 was made. The initial and final report dated, 9/20/24, documents that R3 and R4 both have a diagnosis of Dementia and have POA (Power of Attorney) decision makers. R3 and R4 have been in a relationship, holding hands, kissing, staff encouraged to keep out of each other's rooms. On 9/19/24, R3 was noted in R4's room with pants down and R4 on top of R3. Both POAs made aware. Both are okay with the relationship if consensual. Care plan updated. On 10/9/24 at 9:35 AM, V1, Administrator, R3 and R4 had a relationship and were hard to keep apart. V1 stated knew they had to keep them apart, so they kept a close eye on them and they weren't to be in each other's room alone. V1 stated R4 was alert and oriented times 2 and R3's confusion came and went. V1 stated R4 ambulated with a walker and R3 was in a wheelchair and could propel herself. V1 stated the relationship started out with them just holding hands and kissing. V1 stated they notified both R3 and R4's family. V1 stated the report that was submitted on 9/19/24 to (State Agency), she wasn't sure who to report as the victim/perpetrator because both wanted it. V1 stated R3 referred to R4 as her boyfriend and would say that she loved him. V1 stated R4 referred to R3 as his girlfriend and neither resident sought out other residents, it was just each other. V1 stated even though R3 and R4 had Dementia, staff would still tell them they couldn't be alone with each other and had to be in public. V1 stated the staff tried their best to divert them. V1 stated there were only two incidents where they were caught with their pants down, the first was when they were in R4's room and R3 was in the recliner and both R3 and R4 had their pants and underwear off. V1 stated the other incident occurred after that incident and R3 and R4 were found in R4's room, on the floor with their pants and underwear off. V1 stated both resident's families were aware, they did not give permission for R3 and R4 to have sex, but they could have a companion. V1 stated it was never witnessed whether or not actual penetration occurred. V1 stated they would let the family know what was going on with R3 and R4 and they (the facility) assumed they were okay with it. V1 stated after the last incident, R4's family discharged him from the facility and she isn't sure if it was because they got tired of all the phone calls regarding R4's behavior or of the relationship between R3 and R4. V1 stated neither R3 nor R4 had the cognitive capacity to consent to a sexual relationship. V1 stated only the incident on 9/19/24 was reported to (State Agency) and it was not reported to local law enforcement because they didn't know if it was abuse or not. V1 stated after the incident on 9/19/24, they had R3 and R4 on different hallways, they were not allowed to be in any room, including the dining room alone, they were not on one on one observation but staff watched them and tried to keep them separated. The Abuse Prevention Program Policy, dated 9/29/22, documents the following: Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental anguish. Abuse includes verbal abuse, sexual abuse, physical abuse, and mental abuse. Employees are required to report any incident, allegation, or suspicion of potential abuse, neglect, mistreatment or misappropriation of resident property immediately to the Administrator. Upon learning of the report, the administrator shall initiate and an incident investigation. The Resident Census Report, dated 10/3/24, documents there are 47 residents residing in the facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

Based on interview, observation and record review, the facility failed to have a sufficient number of Certified Nursing Assistants (CNA) working to ensure the needs of the residents were met. This fai...

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Based on interview, observation and record review, the facility failed to have a sufficient number of Certified Nursing Assistants (CNA) working to ensure the needs of the residents were met. This failure has the potential to affect all 47 residents residing in the facility. Findings include: On 10/3/24 at 4:20 AM, there were 2 Certified Nursing Aides (CNA) and 1 Licensed Practical Nurse (LPN) were in the facility working. There were no other staff in the facility. On 10/3/24 at 4:25 AM, V4, CNA, stated there are 2 CNAs and 1 nurse working at this time and the 2nd CNA was mandated to stay over from evenings. V4 stated 2 CNAs and 1 nurse is not enough staff for 47 residents. V4 stated it's hard to get the call lights answered, care provided and to supervise the residents. V4 stated they have several residents at risk for falls and can't watch all of them. V4 stated she is waiting on the laundry to get finished before she can do her last round on the residents. V4 stated there is no one in laundry on nights so they must do their own laundry otherwise, they don't have linen. V4 stated that is also hard to get done when you're trying to take care of the residents. V4 stated staff have expressed their concerns to management and they are told, they understand but they don't have enough money to get more staff. V4 stated normally they work with 2 CNAs on nights, 4 on days and 3-4 on evenings. V4 stated she is working on the 100/300 hall tonight and helping on the others when needed. On 10/3/24 at 4:30 AM, V5, LPN, stated she is working at the facility under a contract and had she known there was only 1 nurse in the building on night shift for 40 plus residents, she would not have accepted the contract. V5 stated the layout of the building is a problem because the residents are scattered, not in one area, making it very difficult, impossible to supervise them. V5 stated they have her and 2 CNAs working and that is it. V5 stated they have several residents in the facility at risk for falls and they do their best to watch them. V5 stated they work together to make sure the residents get care but it's hard. V5 stated the CNAs must do their own laundry on night shift, which takes time away from resident care. V5 stated they all answer call lights, but if they are at the front nurse's station (100/200/300 hall), you can't hear the call lights going off on the 400-hall until you get to that nurse's station, so if someone needs help, you might not know it. On 10/3/24 at 4:35 AM, V6, CNA, stated he was mandated from evening shift to work nights and he wasn't aware that the CNAs had to do their own laundry on nights until just a little bit ago. V6 stated there aren't a lot of residents on the 400-hall but the 200 hall is a heavy hall. V6 stated it is just him, another CNA and nurse working. V6 stated that is not enough staff, they adapt and get things done but there is no time to give the residents any extra. V4 stated there are a few unruly residents and residents that are up and moving about so if they are dealing with one of those residents, they can't supervise the other ones, it's very difficult to manage. V6 stated if he is on the 100, 200 or 300-hall, he can't hear the call lights on the 400-hall so he tries to be by the nurse's station so he can hear them. On 10/3/24 at 4:45 AM, R1 stated they don't have enough staff and what they do have, is agency and that is a big problem. R1 stated he gets his call light answered and care provided but the staffing sucks, there isn't enough staff. On 10/3/24 at 2:08 PM, V3, CNA Supervisor, stated she typically works day shift but has been picking up night shifts when needed. V3 stated she just worked three night shifts this week and it was a very do-able workload as long as there is good teamwork. V3 stated residents at night are mainly bed checks so they don't have to get them up, so it's not too bad. Typically, the night shift will be staffed with two CNAs and one nurse. They only have high supervision requirements on a couple residents for being high fall risk and they did have a couple wanderers who have left the facility. On 10/3/24 at 2:15 PM, R11 stated this facility has management issues and a constant lack of staff creating a safety issue for them all. R11 stated he has missed showers due to the lack of staff. He also stated his safety and the safety of all residents at the facility is at risk due to the lack of staff especially when it takes 30-45 minutes for them to respond to call lights majority of the time. When I have brought up my concerns about the lack of staff to the administrator, I was told to find someplace else to stay, they can't do anything about it. R11 stated he is not the only one the administrator has told that to in response to short staffing concerns. On 10/3/24 at 4:05 PM, V9, CNA, stated there isn't enough staff on night shift with 1 aide covering 100 and 300 hall and another covering 200 and 400-halls, that shouldn't be allowed. V9 stated they can get the care done but aren't able to supervise the residents at risk for falls and they've had falls because of it. On 10/3/24 at 4:10 PM, V8, CNA, stated she normally works evening shift but stays over for nights at times and staffing on nights is horrible, there isn't enough staff to supervise the residents or do what they need to do. V8 stated if there would have been more staff, she doesn't believe the incident with R5 eloping from the facility would have happened. On 10/4/24 at 7:45 AM, V2, DON (Director of Nurses) stated sometimes the evening shift CNAs will do laundry but not the night shift. V2 stated they staff CNAs and nurses based off a ratio; number of residents determines the number of CNAs and nurses they can have. V2 stated they are currently staffing with 4 CNAs on day shift, 4 CNAs on evening shift and 2 CNAs on night shift, 2 nurses on day and evening shift and 1 nurse on night shift. V2 stated once their census gets up to 50, she will add another CNA to the night shift. V2 stated they are in the process of cleaning out the rooms on the front of 400 hall and will be moving the residents from the 200- hall onto that hallway for remodeling and that will make it easier for the staff. V2 stated staffing right now is doable and she hasn't had any resident complaints about call lights not being answered or care being delayed on night shift. V2 stated the night nurse is to place themselves at the 200 hall nurses' station so they can see/hear the call lights and keep an eye on the hall. The facility floor plan was observed, and the placement of the residents and the size of the facility place the residents at risk for a lack of supervision and inability to have their care needs met. The Minimum Daily Staffing Calculations, undated, documents based on the facility's current census of 47 residents, they should have the following in a 24-hour period: 1.53 RN (Registered Nurse) 8-hour FTE (Full Time Employees), 2.3 8-hour FTEs, 122.7 number of 7.5-hour FTEs. The Facility Assessment, dated 7/2024 through 7/2025, documents the following: The purpose of the assessment is to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies. Licensed Nurses providing direct care - 30 to 40 hours needed daily and Nurse Aides - 90 to 105 hours daily. The Daily Staffing Sheets, dated 9/16/24, 9/19/24, 9/20/24, 9/23, 9/26/24, 9/27/24, 9/28/24, 9/29/24, 9/30/24, 10/1/24, 10/2/24, and 10/3/24, documents there are 1 nurse and 2 CNAs working the midnight shift. The Facility Census Report, dated 10/3/24, documents there are 47 residents residing in the facility.
Aug 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure a urinary tract infection (UTI) was addressed and monitored i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review the facility failed to ensure a urinary tract infection (UTI) was addressed and monitored in a timely manner for 1 of 3 residents (R2) reviewed for urinary tract infections in the sample of 6. Findings include: R2's Physician Order Sheet for August 2024 documents diagnoses of Nontraumatic intracerebral hemorrhage, anxiety disorder, Chronic pain, depression, type 2 diabetic, diabetes mellitus without complications, chronic pain, UTI (urinary tract infection), hypertension, and repeated falls. R2's Minimum Data Set, MDS, dated [DATE] document she is moderately impaired for cognition for activities of daily living. She uses a walker, needs moderate assistance with toilet transfers, and she is frequently incontinent of urine and bowel. R2's Care Plan documents, Resident has impaired skin integrity, approach: Keep skin clean and dry as possible. Monitor labs as available. Provide treatment as ordered. Report changes to MD (Medical Director) and obtain treatments as ordered as indicated. Pressure Ulcer: Approach: Toilet (or check if resident is incontinent) after meals, naps, activities and prior to HS (at bedtime). Check every 2 hours and PRN (as needed) at HS. On 8/8/2024 at 2:33 PM, V11, R2's family, stated, My mom has had UTIs off and on and they told me they will not test her for another UTI unless she starts running a fever. This worries me because I think she still has the UTI, and they tell me they it is normal because my mom is at the end stage of life. I know when my mom started acting strange, I know she had a UTI and when I asked about it a couple of weeks ago, they kept blowing me off. I think they lost or did not order some of the lab work that she needed. When I checked at the hospital, they told me they did not get the order for the C & S (urine culture and sensitivity). My mom had a delay and she ended up having a serious infection (ESBL) and I know if they are not careful my mom could get sepsis and that could kill her. We talked with the staff here and at the hospital and were trying to coordinate everything and then sure enough my mom ended up with a nasty infection of ESBL. R2 was on the infection control surveillance log for a urinary tract infection for July 2024. R2's Progress Notes dated 7/10/2024 at 2:45 PM, Obtained urine specimen by straight catheter, per daughter request. Specimen taken over to (Hospital) lab. Will await results. Daughter is here and aware. R2's Progress Notes dated 7/11/2024 at 1:53 PM, IDT (Intradisciplinary Team) meeting to discuss the incident on 7/11/2024. Resident appears to be confused and disorientated. Resident not using call lights when attempting to transfer. Staff to attempt to retrieve a urinalysis on the resident to check for possible UTI. R2's Progress Notes dated 7/10/2024 R 8:55 PM, Resident's eldest daughter called about results of U/A (urinary analysis), writer told her we didn't have the results. She stated hospital lab told her the results were faxed. Writer notified hospital lab, they were stated they were just going to fax them. Notified POA (Power of Attorney) with update for U/A. Notified MD. R2's Progress Notes dated 7/11/2024 at 5:46 PM, Resident appears more confused, UA/CS pending. Attempts to redirect resident have failed. Resident at times ambulates and wanders, forgets where her room is, and having difficulty feeding self. Staff escorted resident to dining area for monitoring. R2's Progress Notes dated 7/14/2024 at 2:18 PM, Resident was able to leave u/a to send to the lab. UA was transported to the hospital lab. No pain voiced. R2's Progress Notes dated 7/15/2024 at 1:20 PM, Awaiting urine results yet, resident this AM agitated with staff, assisted up out of bed but staff, resident kept eyes closed. Incontinence care completed. She refused to eat breakfast. Resident voiced she wants to be left alone. R2's Progress Notes dated 7/16/2024 at 12:49 AM, Resident very confused and aggressive, report from days states she was confused. Resident caused disturbance in dining room. Kept wanting her daughters to come pick her up. R2's Progress Notes dated 7/16/2024 at 11:54 PM, Resident seen by (V14, Nurse Practitioner) with new orders for Buspar 5 mg (milligrams) TID (three times a day) and Macrobid 100 mg for 10 days for culture and sensitivity. R1'2 Progress Notes dated 7/18/2024 at 12:05 AM, Resident on contact isolation for ESBL (extended spectrum beta-lactamases) in her urine. She is on Macrobid, she is very confused. R2's Lab work dated 7/10/2024 documents a urinalysis was performed and sent to the hospital. The Urinalysis has handwriting on the paper, and it was dated 7/12/2024 will follow culture. R2's Hospital Lab C&S dated 7/14/2024 documents R2 was positive for ESBL. R2's POS dated 7/16/2024 documents an order for Macrobid (nitrofurantoin monohyd/m-crst) capsule; 100 mg; amt (amount) one capsule oral, give 1 capsule by mouth twice daily 8:00 AM, and 8:00 PM. Start date 7/16/2024. On 8/8/2024 at 3:22 PM, V2, Director of Nursing (DON) stated, We sent out the lab work on 7/10/2024 but we there was a mix up and we did not get a Culture and Sensitivity report and had to redo the lab for (R2). Yes, there was a delay because of the mix up. On 8/9/2024 at 4:11 PM, V15, Hospital Lab Manager stated, The (Facility) did not order the correct lab. We had an order for a urinalysis on 71/0/2024 at 2:15 PM, but no UA with reflex which would contain the C&S. We never automatically order a C&S and cannot do the lab work with an order. I know the family of (R2) was very upset about the delay and was calling us about it as well. On 8/13/2024 at 11:37 AM, V9, Registered Nurse (RN) stated, I do not normally take care of (R2). I remember I got a call from the hospital, and they said they got an order for (R2), but they did not get an order to include a C & S. I am not sure how it happened. I know the family was upset. I relayed that message and told nurses moving forward to always make sure you have a UA and C & S. The Laboratory Report Policy dated July 2014 documents, All laboratory reports will be reviewed by a nurse and reported to the physician as necessary. The night nurse will follow-up nightly through chart audit to ensure all labs have been performed as ordered, physician has been notified of results and reports are filed in the resident's record. If the nurse determines that a lab report has not been received, the nurse will obtain the lab results and notify the physician.
Mar 2024 12 deficiencies 1 IJ (1 facility-wide)
CRITICAL (L)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Infection Control (Tag F0880)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R207's Face Sheet, undated, documents R207 was admitted to the facility on [DATE], with diagnoses of fracture of unspecified ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. R207's Face Sheet, undated, documents R207 was admitted to the facility on [DATE], with diagnoses of fracture of unspecified part of neck of right femur, COVID-19 acute respiratory disease, depression, hypertension (HTN), chronic kidney disease-stage 3, and cerebral infarction. R207's Nursing Note, dated [DATE] at 8:56 AM, documented, Patient has excess nasal drainage with cough noted in dining room. Brought out of dining room and tested for COVID, patient was positive at this time. POA (Power of Attorney) was notified. NP (Nurse Practitioner) was notified and responded with orders for anti-viral Lagevrio 200mg give 4 caps BID (twice daily) x 5 days, ASA 81mg daily x 30 days from positive test, vital signs every shift x 10 days, and Mucinex 600mg BID x 10 days. Lungs are clear at this time. 97.8 89 18 133/76. 93%. R207's Nursing Note, dated [DATE] at 6:29 PM, documented, Resident looks really bad. Fingertips blue, not eating and drinking. Notified son of situation. Resident refused to take medication. R207's Nursing Note, dated [DATE] at 9:21 PM, documented, Resident was found by CNA approx. 6:30pm stated that resident looked really bad and his fingertips were blue, and resident was not eating and drinking for dinner. CNA states that the previous nurse was notified prior. the nurse prior then notified POA son of resident change in condition. Resident is currently COVID +, upon assessing resident, resident appears to be uncomfortable and anxious, cyanotic at the lips and nailbeds, this nurse immediately obtained VS (vital signs) as a result, resident VS were unstable Spo2 84% RA (room air) resident immediately placed on 2L O2 with HOB (head of bed) elevated for comfort, HR (heart rate) ranging 36-56, Temp. 98.3, unable to access B/P (blood pressure) at this hour. Son is at bedside and is made aware of resident being on comfort care, notified the on call MD (medical doctor) for reinstatement of PRN (as needed) Lorazepam 2mg/mL 0.25mL Q 4hr d/t (due to) anxiousness and Morphine Sulfate 5 mg/0.25ml PRN Q 4hrs for pain. MD returned call with okay to reinstate PRNs. Son made aware. R207's Nursing Note, dated [DATE] at 9:58 PM, documented, Called to room per CNA. Resident observed with no vital signs of life. No pulse or respirations noted. No heart or lung sounds on ausc. (auscultated) MD notified. Coroner, notified. POA notified. Administrator and nurse manager on call notified. New order received to release remains to (funeral home) in (nearby town). Postmortem care provided. R207's Death Certificate, dated [DATE], documents R207's cause of death was Palliative Care, CVA (cerebral vascular accident), and COVID-19. 4. R208's Face Sheet, undated, documented R208 was admitted to the facility on [DATE],3 with diagnoses of Chronic obstructive pulmonary disease (COPD), Pneumonia, COVID-19 acute respiratory disease, Dysphagia, Emphysema, Congested Heart Failure (CHF), Atherosclerotic heart disease (ASHD), and HTN. R208's Nursing Note, dated [DATE] at 8:41 AM, documented, Patient had coughing episode in dining room, patient was taken out of dining room, where nasal congested was noted in excess patient expressed, he did not feel well. Patient was tested for COVID at this time, positive results. Lungs are congested. POA updated at this time. NP was notified and responded with orders to monitor vitals every shift, ASA 81mg x 30 days from positive date, anti-viral Lagevrio 200mg give 4 caps BID x 5 days and contact isolation x 10 days. 97.8 89 18 133/76 94%. R208's Nursing Note, dated [DATE] at 10:59 AM, documented, 0820 called to residents room, res was moaning, HOB elevated, respirations labored at 26 resp (respirations) per min. SPO2 78%, res had removed O2 from nose, placed back into place, at 4L/NC due to SOB (shortness of breath), spo2 83%. Lungs diminished in bilateral lower lobes, unable to assess upper lobes accurately due to res moaning. Wet cough present. Lips dry, res did continue to ask for a drink, he drank 120ml of water. 0845 911 notified of need of transfer and DON notified. 0850 Daughter notified. 0915 (local hospital) Ambulance service arrived, res transferred from bed onto stretcher using sheet. Res continued to pull O2 off and mask. 0920 Report called to RN at (local hospital) ER (emergency room), ED (emergency department) form, med list, face sheet, and POLST (Physician Orders for Life-Sustaining Treatment) form sent with EMTS (emergency medical technicians) R208's Nursing Note, dated [DATE] at 2:15 PM, documented, 1245 Res returned from (local hospital) ER via ambulance, res was on RA (room air) upon arriving, respirations are even and unlabored, res was moaning, but would answer when asked questions. VS 97.8 80 20 134/88, unable to obtain a pulse ox with finger monitor. New orders: Decadron 6mg 1 tab PO (orally) daily x 5 days; to start on 12/16 and Augmentin 875mg 1 tab PO Q12h x 7 days for chronic bronchitis. Staff assisting res with lunch. R208's Nursing Note, dated [DATE] at 10:29 PM, documented, Standing comfort orders noted in MAR (medication administration record). R208's Nursing Note, dated [DATE] at 6:01 AM, documented, Upon entering residents room, resident appeared to be in an uncomfortable state with chest rise and fall equal bilaterally, POA at bedside for support. resident was due for schedule Morphine Sulfate. and Lorazepam at this hour, resident appearing to show s/sx (signs/symptoms) of distress with respiration of 26-28 that plummet to 6-2 while attempting to obtain vitals, Resident took last breath before administering schedule medication, while this nurse was at bedside, POA present in facility at the time of resident expiring. after assessing resident for 5 minutes resident is showing no signs of life or respiratory effort, has no palpable carotid pulse, has no heart sounds on auscultation, no respiratory sounds on auscultation, absence of pupillary reflexes and corneal reflex, and absence of motor response to supra-orbital pressure. This nurse provided privacy and notified [NAME] funeral home per family, corner notified, and MD notified. [SIC] R208's Death Certificate, dated [DATE], documented that R208's Cause of Death was Pneumonia, COPD, and COVID-19. 5.R209's Face Sheet, undated, documented that R209 was admitted to the facility on [DATE], with diagnoses of Chronic ischemic heart disease, atrial fibrillation, Sick sinus syndrome, Peripheral vascular disease, and stage 1 through stage 4 chronic kidney disease. R209's Nursing Note, dated [DATE] at 11:30 AM, documented, Patient continues with poor appetite. Congested cough noted. Patient roommate positive for COVID. Patient tested and came positive as well. Patient currently on (local hospice). POA and (local hospice) notified of positive test and symptoms. No new orders at this time from (local hospice). Nurse will be in today to see patient. COVID orders per facility will be placed at this time. Vital signs every shift, droplet precautions. R209's Nursing Note, dated [DATE] at 10:36 AM, documented, 10:19 Called to residents room, res expired, no HR, BP, or respirations noted. 10:25 This nurse called POA and notified of res expired, she voiced no one would be coming to facility due to her herself having COVID. She confirmed (funeral home in nearby town) is whom they would be using. 10:36 Called placed to (local hospice), care notified of res expired at 10:19. Nurse is to be returning phone call. R209's Death Certificate, dated [DATE], documents R209's Cause of Death Ischemic Heart Disease. Based on observation, interview, and record review, the facility failed to implement a system to track and trend infections, failed to implement a system for testing for the spread of COVID-19, and failed to implement infection control procedures including isolation precautions and personal protective equipment (PPE) to prevent the spread of COVID-19. These failures resulted in 23 residents developing COVID-19, including 5 residents (R37, R51, R207, R208, and R209) who expired after becoming positive with COVID-19. Two residents (R19, and R40), and one staff member (V27, Certified Nursing Assistant/CNA) are currently positive with COVID-19. These failures have the potential to affect all 52 residents in the facility. The Immediate Jeopardy began on [DATE], when R35 developed COVID-19 and the facility failed to conduct testing and surveillance to prevent the spread of COVID-19. Subsequently, 22 other residents have developed COVID-19. Although the facility tested those with COVID-19 symptoms, the facility did not conduct testing for all residents and health care personnel identified as close contacts twice a week as per CDC guidance after these residents were diagnosed. Subsequently, R51 was diagnosed with COVID and expired on [DATE] with COVID and Congestive Heart Failure (CHF), R207 was diagnosed with COVID and expired on [DATE] with COVID, R209 was diagnosed with COVID and expired on [DATE] with Heart Disease, R208 was diagnosed with COVID and expired on [DATE] with Pneumonia and COVID, R37 was sent to the hospital and diagnosed with COVID on [DATE] and expired on [DATE]. On [DATE] at 2:15 PM, V2, Director of Nurses (DON), stated at the time R35 tested positive for COVID-19, there was no contact tracing done with residents or employees. On [DATE] at 8:53 AM, V1, Administrator, V2, Director of Nursing, and V3, MDS Nurse/Infection Control Nurse, V4, Business Office Manager/Admissions, and V37, Regional Director of Operations and Clinical Services (via phone), were notified of the Immediate Jeopardy. The surveyors confirmed by observation, interview, and record review, the Immediate Jeopardy was removed on [DATE], but noncompliance remains at Level Two because additional time was needed to evaluate the implementation and effectiveness of the in-service training. Findings include: 1.Upon entrance into the building on [DATE] through [DATE], there was no signage on the doors indicating any of the residents had COVID-19 or were on contact isolation. On [DATE], the facility provided a list of 18 residents in the facility including R13, R34, R18, R25, R17, R6, R207, R208, R42, R47, R32, R31, R3, R209, R7, R22, R2, and R210 who were positive with COVID-19 from [DATE] through [DATE], and no contact tracing or further testing was completed. During the investigation, there were three more residents (R35, R37, and R51) who were noted to have COVID-19 in the facility during that same time frame. 2. R35's Face Sheet, undated, documents, R35 was admitted on [DATE], with diagnoses of Atrial Fibrillation and right sided heart failure. R35's Nurses Note, dated [DATE] 11:59 PM, documents, Res c/o (complaint of) new onset generalized weakness. Writer tested res (resident) for COVID and res is positive. Droplet isolation precautions initiated. Res assisted to bathroom and to bed. Educated res (resident) to use call light for assistance during NOC (night). V/S (vital sign) @ 98.3, 47, 18, 116/70, Sp02 (oxygen saturation) 96% ORA (on room air). NP (Nurse Practitioner) notified via fax. Left message for POA (Power of Attorney) to call facility. DON (Director of Nurses) notified. 6. R37's face sheet, undated, documents a diagnoses of chronic obstructive pulmonary disease (COPD) with acute exacerbation, acute respiratory failure, personal history of COVID-19. R37's progress notes, dated [DATE] at 3:43, documented, Resident observed with shortness of breath (SOB), congestion and wet lungs sounds, SP02 81-84% on 2liters of 02 per nasal cannula, Notes document nebulization treatment administered and SPO2 dropped to 50's. Head of bed elevated. Medical Doctor notified and POA notified. New order notes to send resident to emergency room for evaluation and treatment 911 called. R37's notes, dated [DATE] at 10:20, documented, Call placed to hospital for updates, notes document resident is COVID positive. Progress notes, dated [DATE] at 11:15, documented, Hospital called and gave report resident passed away. R37's hospital emergency room report, dated [DATE], documented, Date of service at 08:43 with reason for admission hypoxic respiratory failure/copd exacerbation. Chief complaint history and physical, dated date of service [DATE], documented, (R37) with a past medical history of COPD, congestive heart failure was brought to the ER by Emergency Medical Services (EMS) for complaints of shortness of breath and increased somnolence. (R37's) Emergency Report (ER) documents in the ED (R37) was found to be tachypneic sating low on room air. It continues, Treated with BIPAP, albuterol nebulizing treatment. Documents given one dose of diuretic. Despite Bipap treatment the patient continued to desat down into the 80%. Documents DNR/DNI. It continues, (R37) was then transferred to ICU on airborne isolation for further management. R37's notes documented throughout the morning, the patient became increasingly somnolent and when she would fall asleep, she would desaturate to 50-70%. R37's report also documented when she was roused and coached by the nurse, her 02 sats would improve to the low 90% and this was needed with increased frequency. R37's death certificate documented R37 expired on [DATE] with the following diagnosis, Respiratory Arrest, Chronic Obstructive Pulmonary Disease (COPD) and COVID. 7. R51's face sheet, undated, documents a diagnosis of acute or chronic diastolic (congestive) heart failure (primary admission) and pneumonia. R51's progress notes, dated [DATE] at 6:28, documented, Resident had sudden onset of Shortness of breath (SOB) RN raised head of bed 45 degrees, resident still could not catch breath. It continues, RN put resident on 2L (liters) of 02 per nasal cannula for comfort., resident subside right away and requested to keep o2 on. R51's progress notes, dated [DATE] at 12:22. Documented, (R51) will have a room move today, resident will be moving 230-b-308a due to positive covid isolation. Documents will continue to monitor. Any changes will be made next care plan meeting. [DATE] at 12:42 PM, R51's progress notes, documented, Nurse Practitioner (NP) here, new order to obtain covid test due to decline and SOB. Progress notes documents COVID test completed, positive results noted. Progress notes documents droplet isolation, Lagevrio 200 milligram(mg), give 4 caps by mouth (po) twice a day (bid) x 5 days Mucinex Extended Release (ER) 60mg 1 tab po x 10 days. R51's Progress notes document lungs have rubs to bilateral upper lobes 02 in place at 2l per nasal canula (nc). R51's notes, dated [DATE] at 3:00PM, documented, (R51) complained of SOB, requested a breathing treatment, this RN administered prn treatment per electronic medical record (emar). It continued, Resident stated treatment was effective and she is breathing much better. Resident is currently on 2 liters of 02, hob elevated, 02 sat is 94%, and lungs have rubs to bilateral upper lobes 02 in place at 2l nc. R51's notes, dated [DATE] at 15:00, documented, Resident on covid isolation, respirations even and unlabored. lying quietly in bed at present time. no acute distress noted this shift, daughter will be taking mom home tomorrow. R51's progress notes, dated [DATE] at 16:39, documented, Lungs diminished bilaterally; resident has congested sounding cough that's occasionally productive of cream colored phlegm. Progress notes, dated [DATE] at 10:05 AM, documented, CNA states upon entering room to get resident dressed, resident not to have any respiration. Resident expired at this time. R51's death certificate, dated [DATE], documented the cause of death as Congestive Heart Failure (CHF) Fractured Humerus, and COVID. 8.R40's Face Sheet, undated, documented that R40 was admitted on [DATE], and has diagnoses of Chronic Obstructive Pulmonary Disease, Hypertension, Cardiac Arrhythmia and Type 2 Diabetes. R40's Physician Orders documented, Start date of [DATE] Droplet Isolation. Start date of [DATE] Ipratropium - Albuterol solution for nebulization; 0.5 mg (milligram) - 3 mg; amount 1 vial; inhalation. every 6 hours. dx (diagnosis) 2019- nCov (covid). Start date of [DATE] End date of [DATE] Lagevrio capsule 200 mg; amount 4 caps (capsules) Twice a Day. Dx 2019 nCov. Mucinex tablet extended release 12 hour; 600 mg; amount 1 tab; oral Twice a day. R40's Nurses Note, dated [DATE] 1:31 PM, documented, Patient has complaints of congestion and cough. Patient lungs have bilateral crackles. SP02 (oxygenation saturation)-95% on RA (room air). NP (Nurse Practitioner) gave orders to obtain covid swab. COVID swab done x 3 swabs, all positive. Patient is being moved and droplet isolation precautions will be in place. New orders received for lagevrio 200mg, give 4 caps BID x 5 days, mucinex 600mg BID x 7 days, and duonebs q (every) 6hrs while awake. POA (Power of Attorney) made aware of diagnosis and room move. R40's Nurses Note, dated [DATE] 2:06 PM, documents, Resident had a temp. room move, due to positive covid isolation, family was made aware, resident moved from 234b-302a, resident will continue to be monitored, any changes will be in next care plan meeting. 9. R19's most current undated face sheet documents diagnoses of acute respiratory disease, Chronic obstructive pulmonary disease, and mild intermittent asthma. R19's care plan, dated [DATE], documented R19 has a tested positive for COVID-19. R19's care plan documents this places R19 at higher risk for severe illness. R19's progress notes, dated [DATE] at 20:09, documents R19 positive for COVID-19. R19's progress notes, dated [DATE], documents R19 is on antibiotics for pneumonia. On [DATE] at 10:05 AM, V31, Housekeeper, entered R19's room, which has isolation cart outside room and sign on door for transmission-based precautions. V31 did not sanitize hands prior to entering R19's room or don any Personal Protective equipment (PPE). V31 then exited room and did not sanitize hands, V31 then walked down hall and got floor sign from cart and sit out in hallway. On [DATE], V31 stated he is expected to don PPE prior to entering and isolation room. 10.On [DATE] at 8:45 AM, V16, Regional Nurse stated V27, Certified Nursing Assistant (CNA) tested positive for Covid 19 on [DATE] at home and positive at clinic on [DATE]. V16 stated V27 worked at the facility on [DATE] and returned to work at the facility on [DATE]. V27's employee timecard, dated [DATE]- [DATE], documents V27 worked 7:55AM -9:56PM on [DATE]. V27's timecard documents V27's next day of work as [DATE] at 5:29AM. V16, Regional Nurse stated she would have expected V27, CNA, to remain off work for 10 days. The facility was unable to provide any documentation the facility had implemented any type of contact tracing. On [DATE] at 9:57 AM, V3, MDS/ Infection Control Nurse, stated he started employment at the facility on [DATE]. V3 continued to state he has taken the infection control modules for certification, but he has not taken the test as he had not had time. V3 stated on [DATE], all residents and staff at the facility were tested and there were no positive cases of COVID-19. V3 stated all employees on duty were tested, and all employees who were not on duty will be tested prior to their shift. V3 stated he has not been in contact with the local health department regarding COVID 19 infection. V3 stated he has a roster of all employees, and is tracking testing on that roster. V3 stated he also has a list of all residents. V3 stated when R40 tested positive, he had a roommate, R47, and he did not test R47. V3 stated V4, Business Office Manager, put the current signage on the front door, which still does not document there is COVID-19 in the building. On [DATE] at 9:18 AM, per telephone interview, V34, Jersey County Health Department Infection Control Nurse, stated she has not been contacted by anyone at the facility, or made aware of any COVID-19 infection. V34 stated if the health department would have been contacted, she would have provided them a copy of the current IDPH guidance. V34 stated she would have discussed with the facility to provide additional staff education regarding handwashing. V34 stated signage on the door at entry should document the facility has COVID-19 in the building so visitors could be made aware of infection in the building. V34 stated she would expect the facility to be testing twice a week until no positives for 2 incubation periods. V34 stated the facility should be maintaining a line list of COVID-19 positive residents and submitting to the list to the health department on a weekly basis. V34 stated staff should be wearing gown, gloves, N95 masks, and face shield/or goggles when entering a COVID 19 positive room. On [DATE] at 10:58 AM, V2, Director of Nursing, stated she had not reached out to the local health department regarding COVID-19 infection. The QA meeting summary documented there was an Interdisciplinary Team (IDT) meeting held on [DATE], at 2:51PM, and a discussion was held with V36, Medical Director, regarding staffing, integrating new referral/admission processes, new lab process, but there was no documentation in regard to the COVID-19 outbreak at the facility recently. The facility policy, Screening: Residents, Health Care Personnel and Residents, dated [DATE], documented, The facility will put into place measures and processes to inform residents, visitors, and health care peroneal of recommended actions to prevent the transmission of COVID-19. It continues, The facility will post visual alerts at entrances and other strategic areas that include instructions about current infection prevention and control recommendations. This includes when to use source control and when to perform hand hygiene. It continues, Visitors- visual prompts will be posted to ensure visitors are aware of when their visitations should be limited or deferred including when they are infectious or potentially infectious or until they have met the health care criteria to end isolation to preserve the safety of the residents. It continues, Visitors should defer visits for the following: they have a positive viral test for SARS-COV-2, they have symptoms of COVID-19, they have close contact with someone with SARS-COV-2 infection, they have been in a situation that put them at high risk for transmission until 10 days after close contact. The facility policy, Healthcare Personnel Work Restrictions, dated [DATE], documented, The facility will implement appropriate work restrictions for Healthcare Personnel according to current regulatory guidance. It continues, Healthcare personnel with confirmed Covid-19 return to work criteria Covid 19 documents confirmed infection are excluded from work and may return to work based on the severity of their illness. The facility policy, Covid-19 testing plan, dated [DATE], documented, The facility will implement a testing plan to assist in preventing the transmission of COVID-19. The policy documents testing is required in the following instances: residents who are symptomatic regardless of vaccination status even if symptoms are mild as soon as possible, asymptomatic residents and health care personnel with close contract or higher risk exposure with someone with SARS_COV-2 infection (serial testing: series of 3 viral tests). It continues, If the facility is in outbreak status (immediately and twice weekly or very 3-7 days until no more positive cases for 14 days. The facility's Infection Prevention and Control Program Policies and Procedures: General Statement, dated 8/2018, documented, The organization has made a commitment to prudent infection prevention and control measures by promoting the concept of compassionate, common-sense resident and patient care, with an emphasis on cleanliness and infection prevention strategies. This organization has an established infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of disease and infection. We strive to implement evidenced based approaches to infection prevention. The infection prevention and control program: Investigates, controls, and prevents infections in the organization. Decides what procedures, such as isolation, should be applied to the individual resident/patient. Maintains a record of incidents and corrective actions related to infections. Has written procedures as a basis of determination for isolation (transmission based precautions) to help prevent the spread of infection. Has an employee health directive to prevent the spread of communicable diseases through work restriction and hand hygiene. The Immediate Jeopardy that began on [DATE], and was removed on [DATE], when the facility took the following actions: 1. V40, Medical Records, notified the facility's Medical Director, V36, of the Immediate Jeopardy. 2. Facility infection control policies were reviewed by Regional Nurse, V37, and V1, Administrator, to ensure it is acceptable with Standards of Practice and CDC Guidelines. 3. On [DATE], V2, DON, and V3, MDS Nurse, immediately assessed and tested all residents for COVID-19, and then tested all staff members immediately or prior to their next working shift for COVID-19. 4. On [DATE], V38, Corporate Infection Preventionist Nurse, trained V1, Administrator, V2, DON, V3, MDS Nurse, V4, Business Office Manager, and V22, ADON, on Vaccine and Reporting Policy, Screening of Resident and Healthcare Personal Policy, COVID-19 Plan Policy, Management of Residents with confirmed and suspected COVID-19 infection and transmittal-based precautions policy, and Healthcare personal work restriction policy. 5. On [DATE], all staff members were educated, via in-service, email, or phone call, by V1, V2, V4, and V38, regarding the facility's policy on COVID-19 required testing and monitoring including biweekly testing during outbreak status for staff and residents initiated on [DATE] and/or prior to the next working shift. No staff will be allowed to begin their scheduled shift prior to being educated in accordance with these policies and procedures. 1. Vaccine and Reporting Policy. 2. Screening of resident and healthcare personal policy. 3. COVID-19 testing plan policy. 4. Management of residents with confirmed and suspected COVID-19 infection and transmittal-based precautions policy. 5. Healthcare personal work restriction policy. 6. V3, MDS Nurse/Infection Preventionist, will review COVID testing log bi-weekly to ensure completion according to CDC guidelines and facility policy for four weeks and again when outbreak status occurs in the facility. 7. V38, Corporate Infection Preventionist, will be reviewing V3's audits upon completion. On [DATE], the survey team validated the removal of the immediacy by interviewing V14, LPN, V37, CNA, V39, CNA, V15, RN, V40 Medical Records Director, V41, Housekeeping Supervisor, V13, Activities Director, and V18, Cook, about the in-services they received related to the following policies and procedures: 1. Vaccine and Reporting Policy. 2. Screening of resident and healthcare personal policy. 3. COVID-19 testing plan policy. 4. Management of residents with confirmed and suspected COVID-19 infection and transmittal-based precautions policy. 5. Healthcare personal work restriction policy. The completed facility audits, in-services and policies were reviewed.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to assess/monitor, provide treatments as ordered, and pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to assess/monitor, provide treatments as ordered, and provide pressure relief to prevent pressure ulcers for 1 of 2 residents (R30) reviewed for pressure ulcers in the sample of 52. This failure resulted in R30 developing two facility acquired unstageable pressure ulcers to R30's left and right heels, and a Stage II pressure ulcer to his buttocks. Findings include: R30's Face Sheet, undated, documents R30 was admitted on [DATE], and has diagnoses of left femur fracture and hypertension. R30's Minimum Data Set (MDS), dated [DATE], documents R30 is moderately cognitively impaired and requires substantial / maximal assistance for staff for activities of daily living and mobility. R30's Braden Assessment, dated 1/12/24, documents R30 is a mild risk for developing pressure ulcers. R30 did not have an updated Braden Assessment after her return from the hospital on 1/27/24 with a fractured left hip. R30's Physician Orders, dated 1/28/24 - 2/28/24, documents, Heel protectors at all times. Start date of 2/1/24. R30's Physician Order Report, dated 1/28/24 - 2/28/24, documents, Start date of 2/27/24. Cleanse R (right) heel with wc (wound cleanser), apply betadine and LOTA (leave open to air). R30's Treatment Administration Record, documents, Start date of 2/9/24. Discontinue date of 2/22/24. Cleanse R (right) heel with wc (wound cleanser), apply betadine and LOTA (leave open to air). R30's February 2024 Treatment Administration Record did not document a treatment for R30's right heel pressure ulcer from 2/23/24 through 2/28/24. R30's Nurse's Note, dated 02/01/2024 at 1:27 PM, documents, 0900 This nurse assisting with res (resident) care, removed (anti-embolism stockings) due to soiled, noted a purple fluid filled blister to left heel, measuring 9 cm x 8 cm, no drainage present, blister intact. Heel protectors put into place, new order to skin prep blister TID (three times daily) and PRN (as needed), monitor for blister opening. Right buttock has sheering area noted measuring 4 cm x 1.5 cm, pink in center, no drainage present, new order to apply barrier cream TID and PRN for incontinence, monitor for worsening. (V33, Nurse Practitioner) NP notified. Res has no pain when asked. There was no documentation regarding a pressure ulcer to R30's right heel. R30's Wound Note, written by V17, Wound Doctor, dated 2/22/24, documents, Site 1 Unstageable (due to necrosis) of the right heel full thickness pressure ulcer measuring 4 x 3.5 with thick adherent black necrotic tissue 100%. Recommendations: Float Heels in Bed'; Off- Load Wound; Multipodus boot to use when out of bed. Dressing Treatment Plan: Primary Dressing Betadine apply once daily for 30 days. Site 2 Unstageable (due to necrosis) pressure ulcer of the left heel full thickness pressure ulcer measuring 5 x 5 x 0.1 cm. with 95% thick adherent black necrotic tissue and 5% granulation tissue. The progress of this wound and the context surrounding the progress were considered in great depth today. Reviewed off-loading surfaces and discussed surfaces care plan. Recommend upgrading off-loading devices in bed and/ or chair. Recommendations: Off-Load Wound; Float heels in bed; Pressure Off- Loading Boot; Multipodus boot when out of bed. Dressing Treatment Plan Primary Dressing. Gauze island w/ bdr (with border) apply once daily for 30 days. Betadine apply daily for 30 days. To heel eschar.; Leptospermun honey (medi - honey) once daily for 30 days: To granulating area. Site 3 Stage 2 Pressure Ulcer of the buttocks, measuring 3 x 1 x 0.1 cm, no exudate, open areas with dermis. Dressing Treatment Plan Primary Dressing House barrier cream apply twice daily and as needed for 23 days. R30's Nurse's Note, dated 02/23/2024 at 10:05, documents, Resident seen by wound physician. New order received: Cleanse wound with wound cleanser, apply betadine to eschar, medihoney to granulating area, cover with dry dressing. Resident and family aware of new orders. The Nurse's Note did not document which pressure sore was receiving the new treatment. R30's Nurse's Note, dated 02/27/2024 at 11:56, documents, Routine wound care being provided. Barrier cream no longer effective to area to L buttock due to drainage. (V17, Wound Doctor) notified, and new order received to cleanse wound to L (left) buttock with wound cleanser, apply calcium alginate and dry drsg (dressing) q (every) d (day)and prn. Resident and POA (Power of Attorney) aware of new orders. Wound measurements 1.1cm x 0.9cm at this time, scant to moderate amount of serosanguinous drainage noted. Updates noted in wound management. R30's Nurse's Note, dated 02/27/2024 at 17:57, documents, New order placed per (V17). to Cleanse area to R (right) heel, apply Betadine and LOTA q daily. Resident and POA aware. R30's Wound Note, written by V17, dated 2/29/24, documents no changes to R30's heel pressure ulcers, R30 left buttock pressure ulcer has moderate serous exudate and 60% dermis and subcutaneous tissue, and the wound progress of not at goal. On 2/26/24 at 12:00 PM, R30 was sitting up in wheelchair with no heel protectors on. On 2/27/24 at 8:53 AM, R30 was sitting up in wheelchair in room with no heel protectors on just slipper socks. On 2/27/24 at 12:03 PM, R30 was sitting in wheelchair with heel protectors on. On 2/28/24 at 8:25 AM, R30 was sitting in wheelchair with no heel protectors on. On 2/27/24 at 10:50 AM, V14, Licensed Practical Nurse and V15, Registered Nurse, entered R30's room to provide pressure ulcer treatment to R30's left heel. V14 and V15 stated R30 had a pressure ulcer on his left heel, a shear area to his upper buttock, and the upper buttock just gets barrier cream. V14 removed the old left heel dressing. The dressing had yellowish brown drainage on it. The wound was cleansed with normal saline. The pressure ulcer was approximately 5.5 centimeters (cm) x 5 cm. An area at the top of the wound has a wound bed that is a small area of granulation tissue. The rest of the pressure ulcer was necrotic, hard, and black. The wound was treated with medihoney and betadine, then a dry dressing and gauze. R30 then was rolled onto his right side and his incontinent brief was removed. R30 had a pressure area approximately 3 cm x 1 cm. The wound bed is white. The brief had yellow drainage where the pressure area was. V14 stated she will put barrier cream on it. V15 who saw the wound stated, It's a Stage 2 pressure ulcer now. We need to let IV2, Director of Nursing/DON) know so she can look at it. V14 did not observe or treat the pressure ulcer on R30's right heel. On 2/27/24 at 11:15 AM, V2 stated she did look at R30's buttocks; the wound had worsened and she was going to call the wound doctor and get a doctor's order. V2 did not mention R30's pressure ulcer to right heel at that time. On 2/27/24 at 3:15 PM, V2 entered R30's room to look at R30's right heel. R30's was lying in bed. R30 did not have heel protectors on. R30's right sock was removed. R30's right heel pressure ulcer is approximately 4 cm x 3 cm. The pressure ulcer is necrotic, hard, and black. On 2/27/24 at 1:10 PM, V14, Licensed Practical Nurse/LPN, stated she was unaware R30 had a pressure ulcer on the right heel because she reviewed the orders before she did his treatment earlier, and there was no order for R30's right heel. On 02/27/24 at 1:20 PM, V2 stated R30 should have an order for Betadine daily for the right heel unless she accidently deleted it. On 2/27/24 at 3:15 PM, V2 stated R30 did get the heel pressure ulcers while in the facility. V2 stated, After he came back from the hospital because of a broken left hip, (R30) laid on his back with his heels on the mattress and staff were kinda afraid of his left leg because the hip was broken. The policy Wound Management Program, dated 2/26/21, documents, the facility will assess residents weekly for current skin conditions. The facility provided document What is a pressure Ulcer, undated, which documents, Pressure ulcers develop when there is injury to the skin and underlying tissue due to pressure for an extended period of time. This constant pressure reduces the blood supply to that area, preventing the delivery of vital nutrients and oxygen. Pressure ulcers most commonly occur in patients confined to a wheelchair or a bed. It continues, What can I do to prevent a pressure ulcer? Reposition yourself while in bed at least every 2 hours, in a chair at least every hour. Elevate you heels off the bed using a pillow under your lower legs.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0687 (Tag F0687)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide foot care, including providing current treatme...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide foot care, including providing current treatment and consulting with a Podiatrist for further treatment, for 1 of 1 resident (R31) reviewed for foot care in the sample of 52. This failure caused R31 to be in severe pain and have a severely reddened, swollen, and very tender fourth toe and/or foot for a long period of time. Findings include: R31's Face Sheet, undated, documents R31 was admitted to the facility on [DATE], and has diagnoses of arthritis, left hip, corns and callosities. R31's Care Plan, revised 1/10/24, documents R31 has potential/actual impairment to skin integrity related to, hypertension, history of falling, unspecified abnormalities of gait and mobility, tremor, dementia, anxiety, ambulates without assistants, fragile skin due to natural aging process. The Care Plan Approach, revised on 10/2/23, documents Weekly skin checks per licensed nurse. Document skin check in EMR (electronic medical record). 2) Treatment as per orders. The Care Plan Approach documented staff should report any red or open areas to the charge nurse. R31's Minimum Data Set (MDS), dated [DATE], documents R31 has a severe cognitive impairment, uses a wheelchair as a mobility device, is dependent on staff for sit-to-stand, and tub/shower transfers, requires substantial/maximal assistance from staff for toileting, bathing, dressing, personal hygiene, bed mobility, chair/bed-to-chair transfers, and toilet transfer. R31's Podiatry Note, dated 3/9/23, documents, Apply skin prep to 4th toe left foot QID (four times a day) X 4 weeks or longer until healed, no shoe B/L (bilateral/left) feet, cut a hole in left shoe. R31's Physician Order, dated 8/15/23, documents, Patient has corn on Left 4th toe. Make sure she will be seen by Podiatrist at facility when he comes next. See if there is a way, he can give nurses order between visits to keep corn under control. R31's Physician Order, dated 11/24/23, documents Check Left foot 4th toe q shift. Cleanse with wound cleanser and apply betadine/ Band-Aid to skin corn. Every Shift. This order was Discontinued on 2/12/24 by V5, Registered Nurse/RN. R31's Nursing Note, dated 1/19/24 at 8:04 AM, documents, Resident had a scheduled Care Plan 01-17-2024 with family. All concerns were addressed, family was happy with all care, resident will continue to be monitored, any changes will be made in next Care Plan meeting. There were no wound notes seen in R31's electronic medical record. R31's Medication Administration Record (MAR), dated 2/1/24 through 2/29/24, documents Check Left foot 4th toe q (every) shift. Cleanse with wound cleanser and apply betadine / Band-Aid to skin corn. Every Shift. This has not been signed off as completed since 2/11/24. On 2/26/24 at 9:10 AM, R31 was sitting in chair with her shoes and socks on. R31 stated her toes hurt when she touches them on anything, and especially when the staff are putting her shoes and socks on. R31's left shoe does not have a hole in it and is securely tied to R31's foot. On 2/27/24 9:55 AM, V12, R31's Daughter, stated, I visit my mom (R31) twice a day. Mom has a sore on one of her toes on left foot. I take pictures of it and check it every time I come in, and I can tell you that no one is doing anything with it. I had a Care Plan meeting and brought this to their attention, and still nothing is being done. I brought it up to the MDS Nurse (V3), and he said it looks like the treatment is getting done because it is charted, but I assure you, nothing is getting done. I have watched staff put mom's shoes on and she cries in pain every time. I am here to put mom to bed in the evening and her toe never has a band-aid on it or has been treated with Betadine, which I thought they were supposed to be doing. On 2/28/24 at 9:40 AM, V12 stated R31 was seen a year ago by a podiatrist and has not been seen since. V12 took off R31's left shoe and sock to show R31's left toes. Upon taking off her shoe and sock, R31 was grimacing in pain. R31 accidently hit her toes on the footrest of her wheelchair and grimaced and said Ouch. R31's left fourth toe was very crusty, swollen, red and painful to touch. The surrounding toes were also reddened, swollen, dry and crusty. On 2/28/24 at 9:45 AM, V3, MDS Nurse, stated Yes, (R31) is supposed to get a band-aid on her toe daily and I assumed it was getting done. On 2/28/24 at 9:50 AM, V2, Director of Nursing (DON), was brought into R31's room to see R31's toe, along with V12. V2 stated, It definitely looks tender. I wasn't involved in the Care Plan meeting and have not been told about (R31's) toe. No one has left me notes about it, and I haven't seen anything noted about it in her chart. The old ADON (Assistant Director of Nursing) was doing wounds on the day shift, and he no longer does that, and works the evenings now. I am the one doing wounds now, and I knew nothing about (R31's) toe. I know every wound in the facility and I am not sure that (R31's) toe is a wound, it is not open, just dried up. I will have the wound doctor see (R31) tomorrow to make sure we get the right treatment for her. Her toe looks like it does because it has not been treated. R31's Nursing Note, dated 2/28/24 at 10:20 AM, documents, NP (Nurse Practitioner) notified that daughter requesting res (resident) to have tx (treatment) again to corn on right fourth toe of cleansing with wound cleanser, applying Betadine and covering with band-aid. New orders received for this from NP who also inquired if daughter would like a referral for consult to (V32, Podiatrist) at (local hospital) and daughter stated she would. R31's Nursing Note, dated 2/28/24, at 10:30 AM, documents Left fourth toe cleansed with wound cleanser, betadine applied and covered with band-aid. No opened or draining areas noted. Res has hard, raised corn from mid-left side of toe which daughter states res has had for a long time-that she used to put betadine on it for a few days at a time when she took care of resident at home. No redness or warmth noted to left fourth toe or surrounding area. Res voices no c/o's pain during treatment. On 2/28/24 at 11:25 AM, V5, Registered Nurse (RN), stated, I was the one who discontinued (R31's) order for the treatment to her toe. I discontinued the order because it had been going on for a long time without any changes. No, I don't think she has been seen by a physician for her foot since the last time. The facility's Wound Management Program, dated 2/26/21, documents, It is the policy of (this facility) to manage resident skin integrity through prevention, assessment, and implementation and evaluation of interventions. Procedure: 1. The facility is provided with Wound Care Protocols. These are to be utilized to assist in the care and treatment of wounds. This reference tool can be placed in the front of the treatment administration record book or the weekly skin assessment book. Physician orders should be obtained and followed for each resident.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R31's Face Sheet, undated, documents R31 was admitted to the facility on [DATE], with the diagnoses of Displaced fracture of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. R31's Face Sheet, undated, documents R31 was admitted to the facility on [DATE], with the diagnoses of Displaced fracture of coronoid process of right ulna, subsequent encounter for closed fracture with routine healing, dislocation of right ulna-humeral joint, dementia, anxiety, emphysema, dysphagia, vertigo, perforation of tympanic membrane, left ear, hearing loss, bilateral, arthritis, left hip, and a history of falling. R31's Care Plan, dated 10/28/22, documents R31 is at risk for falls due to diagnosis of tremors, vertigo, dementia, arthritis of left hip, pain in left and right knee, history of falling, and poor safety awareness related to Basic Interview for Mental Status (BIMS) of 8, up ad lib in facility with walker. The Care Plan documents R31 fell on 7/20/23, 9/27/23, 12/1/23, 12/8/23, and an unwitnessed fall on 2/10/24. Care Plan approaches with approach start dates are as follows: (2/10/24) Place resident in common areas for increased supervision; (2/10/24), Physical Therapy (PT)/Occupational Therapy (OT) to evaluate and treat; (12/8/23) Continue with antibiotic for ear infection, ear Infection contributes to poor balance; (12/1/23) Encourage resident to take frequent rest periods and staff to provide stand by assist when ambulating with walker; (10/17/23) Ensure the resident has on proper footwear such as non-skid socks or rubber sole shoes, (9/27/23) Staff to check on resident hourly; (7/23/23) Alarm declined by resident and Power of Attorney (POA) due to possible agitation; (7/21/23) Medication review, Norco discontinued, (7/20/23) R31 refuses to utilize gait belt with ambulation, education provided to resident and POA, and place visual reminder in room and verbally remind as needed to utilize walker for ambulation; (3/17/23) R31 may not report when she falls, daughter to assist in reporting to staff if fall is indicated, is up ad lib with walker, attempt to keep clear path and remove obstacles as needed to promote safety, encourage R31 to utilize walker when ambulating; (11/13/22) Attempt to keep bathroom light on and leave bathroom door open, and (10/28/22) Increased staff supervision as needed, keep frequently used items within reach, keep floor free of clutter, utilize half side rails as indicated, assessment and treatment for postural/orthostatic hypotension with falls, order comprehensive medication review by pharmacist, assess for polypharmacy and medications that increase the fall risk, implement exercise program that targets strength, gait and balance. R31's admission Fall Risk Assessment, dated 10/29/22, documents R31 is a high fall risk. R31's Fall Risk Assessment, dated 1/3/24, documents R31 is a high fall risk. R31's Fall Risk Assessment, dated 2/10/24, documents R31 is a high fall risk. R31's MDS, dated [DATE], documents R31 has a severe cognitive impairment and is dependent on staff for sit-to-stand and tub/shower transfer, requires substantial/maximal assistance from staff for toileting, bathing, dressing, personal hygiene, bed mobility. R31's Fall Investigation, dated 12/1/23, documents, Description: Unwitnessed Fall in resident's room. What was resident doing just prior to fall? Sitting up in chair in room. Pain observation: Yes, mild pain to right hip. Interventions: Analgesics, rest, reminders to use call light. Conclusion with root cause: Resident wandering in hallway and around room and redirected frequently during NOC (hours sleep). Resident standing at window looking out blinds several times tonight looking at the rain. Found on floor in front of window with walker in use at time of fall. Treatments: Monitor for latent injuries related to recent fall. Evaluation Notes: Resident is a [AGE] year-old female who becomes weak at times. Encourage resident to frequent rest periods and staff to provide stand by assist when ambulating. R31's Fall Investigation, dated 12/8/23, documents, Description: Unwitnessed fall in resident's room. What was resident doing just prior to fall? Resting per bed. Pain observation - Yes to wrist. Positioning of extremities: Skin tear to left posterior wrist. Interventions: First Aid. POA refused interventions offered - no interventions used. Conclusion with root cause: Resident has an ear infection which contributes to balance issues. Continue on ABT (antibiotics). Evaluation Note: Continue with ABT for ear infection which as cause balance issues. R31's Fall Investigation, dated 2/10/24, documents, Description: Unwitnessed fall in resident's room. What was resident doing just prior to fall? Sitting in chair in room. Location of injury: Upper extremity - RUE (right upper extremity). Positioning of extremities: LROM (limited range of motion) to RUE - resident will not move due to pain. Possible contributing factors: Recent change in medications - placed on ABT (antibiotics) for left ear infection recently 12/9/23. Interventions: Sent to (local hospital emergency room - returned with fracture and arm sling. Conclusion with root cause: Resident has had frequent ear infections which may affect balance and a-fib. Resident has fractures to RUE. PT (Physical Therapy)/OT (Occupational Therapy) to evaluate. Will place resident in common areas for increased supervision. will follow up with (V30, Orthopedic Physician) (ortho on 2/15). Evaluation: Resident seen by NP. R arm remains bruised and swollen. Will follow up with (V30) on 2/15. R31's Nursing Note, dated 2/10/24 at 2:52 PM, documents [Recorded as Late Entry on 02/12/2024 03:30] Nurse called to resident room at 1552 (3:52 PM). (R31) observed in floor lying flat on back with head up against bathroom door. Nurse completed full assessment; no visible injuries noted. Resident c/o (complained of) moderate to severe pain to R (right) arm. LROM (limited range of motion) noted. No obvious injury to area, but resident unable to move R upper extremity and tearful. Full ROM (range of motion) noted to BLE (bilateral lower extremity), no internal or external rotation noted. CNA and this nurse remained at bedside. Neuros WNL (within normal limit) for resident baseline. VSS (vital signs stable). R31's Nursing Note, dated 2/10/24 at 10:46 PM, documents, Resident returned back from ER with Family. Dx (diagnosis) of dislocated shoulder joint and fractures of the coronoid process and radial head/neck are noted. Resident has sling to right arm. Had several doses of Morphine in ER with last dose at 10pm. She is to follow up with (V30, Orthopedic Physician) on Monday and continue with Tylenol for pain. Family here and requested a tray for (R31). Given at this time. R31's Nursing Note, dated 2/13/24 at 10:02 AM, documents, Res (resident) was a 1 x assist for transfer this AM, confusion noted. Right arm in sling, right hand has edema noted, radial pulse present, Ace wrap in place to right arm with soft splint. Ace wrap removed from lower portion and rewrapped due to it was tight. Res has f/u (follow up) on 2/15 at 14:00 per NP (Nurse Practitioner). NP to be in this afternoon to round on resident, notified of edema. Pillow and blanket rolled up to for positioning of right arm and elevated. Res (resident) c/o (complained of) pain to right arm this AM, took scheduled Tylenol. R31's MDS/Change in Condition, dated 2/21/24, documents R31 has a severe cognitive impairment and is dependent on staff for sit-to-stand, and tub/shower transfer, requires substantial/maximal assistance of staff for all other Activities of Daily Living (ADLs). R31's Nursing Note, dated 2/29/24 at 7:42 AM, documents, Resident sitting up in wheelchair. Band-aid in place to L 4th toe, tx (treatment) completed early am by noc (night) nurse. Brace in place to R arm r/t fx (fracture). Pulses present/neurovascular WNL. No c/o pain or distress noted. Resident requires stand-by assist for transfers/ambulating to bathroom, remains continent most of the time. Alert to self, confused to time and place and requires frequent redirection. Family here at this time to visit. Cont (continue) with therapy as ordered. Awaiting wound consult with (V32, MD). On 2/26/24 at 9:10 AM, R31 was sitting in a chair in her room with no staff present in the room. R31's call light was seen on the bed and not within reach of R31, restroom door is closed, sign posted Always remember walker. There was no other way to determine if R31 is a fall risk was seen. On 2/27/24 9:55 AM, R31's Daughter, stated, I visit my mom (R31) twice a day. She has been here over a year now. Mom has fallen about six times since she's been here. The biggest one was when they found her on the floor, it looked like she was coming out of her restroom and landed on her right side. She dislocated her elbow and fractured it in two places. They sent her to ER (Emergency Room) and then back with a brace. Due to her medical conditions, they did not want to do surgery. They did place mom by the nurse's desk at one time, but that was just as bad, because there is no one there to watch her either. On 2/27/24 at 2:25 PM, R31 was sitting in her chair by bed, wheelchair next to her, walker next to wheelchair, no staff seen in or around her room. R31 was not visible by anyone unless passing the room. R31's restroom door was closed, no other fall interventions noted. R31 was not seen in the common areas for increased supervision. On 2/29/24 at 7:45 AM, R31 was walking around her room without using her walker or wheelchair while trying to hold onto the bed and wheelchair during her walk, with no staff present in room. R31's call light was tied to the bedrail. On 3/4/24 at 9:05 AM, R31 sitting in her chair in her room by herself. R31's wheelchair was by bed approximately two feet away. R31's call light was tied to bedrail and not within reach of R31. There was now a star on R31's name plate that was not there previously. On 3/4/24 at 2:45 PM, V20, CNA, and V11, CNA, both stated they are not sure what the stars on the resident name plate means. V11 thought it had something to do with toileting of the residents. V20 stated the main problem at the facility is with communication, and in all the meetings, she tells the nurses and the DON that they need to communicate with the CNAs about who is a fall risk, and what we are doing with them. V20 stated R31 always falls, and she is not sure what interventions are in place to keep her from falling. The facility's Fall Prevention Management Policy, dated 3/15/18, documents, It is the policy of (this facility) to have a fall prevention program to assure the safety of all residents in the facility, when possible. The program will include measures which determine the individual needs of each resident by assessing the risk of falls and implementation of appropriate interventions to provide necessary supervision and assistive devices are utilized as necessary. We will develop a culture of safety to provide the Quality of Care and preventive services for each individual resident. Our Quality Assurance Program will monitor the program to assure ongoing effectiveness. Fall Prevention Program Components: 2. A visual prompt is placed on the name plaque by the entrance to the resident's room. This system provides staff a visual alert to monitor those at risk for falls. Standards: 2. A Fall Risk Assessment will be performed at least quarterly and after any fall incident. Standard Fall/Safety Precautions: 7. Residents will be observed approximately every two hours to ensure the resident is safely positioned in the bed or chair and provide care as assigned with the plan of care. Based on observation, interview, and record review, the facility failed to put progressive interventions in place and provide supervision to prevent falls for 2 of 3 residents (R30, R31) reviewed for falls. This failure resulted in R30 falling and sustaining a fractured hip, and R31 falling and sustaining a fractured arm. Findings include: 1.R30's Face Sheet, undated, documents R30 was admitted to the facility on [DATE], with diagnoses of Pneumonia, Hypertension and Shortness of Breath. R30's Nurse's Note, dated 01/04/2024 at 1:33 PM, documents, Patient arrived via (local) Emergency Medical Services with 2 attendants. Patient was in ER (Emergency Room) for two days, diagnosis fall. Patient had multiple unwitnessed falls at home. R30's Fall Risk Assessment, dated 1/4/24, documents R30 is a high fall risk. R30's Care Plan, initiated on 1/4/24, documented R30 was at risk for falls related to generalized weakness, forgets limitations, hearing impaired, unsteady gait, and occasional incontinence, Pathological fracture, left femur edited on 2/11/24. The Care Plan approaches, dated 1/4/24, were created by V2, Director of Nursing (DON). The Care Plan approaches were as follows: Use proper assistive device wheelchair/walker as needed; Rest periods as needed, Observe for safety; invite/escort to activities of choice as tolerated as desired; and Cues/redirect as needed. These approaches were entered into R30's Care Plan on 1/29/24. R30's Care Plan approach, dated 1/4/24, created by V2 on 2/7/24 documented, Call light within reach while in room and remind resident to call for assistance as needed, and clutter free environment. These approaches were entered into the Care Plan on 2/7/24. R30's Nurse's Note, dated 01/21/2024 at 10:46 PM, documents, CNA (Certified Nurse) witnessed resident on knees on the floor in the praying position sitting upright. resident stated he needed blue jeans, resident had grippy socks on at time of fall. Upon RN (Registered Nurse) assessment resident was at normal baseline, vitals noted all WNL's (within normal limits) in fall event, resident had no s/s (signs/symptoms) of pain/discomfort at this time. resident had no visible bruising/skin alterations at this time. POA (Power of Attorney) called, voicemail was left at 9:10 pm, DON/MD (Director of Nurses / Medical Doctor) notified. R30's Event Report for fall on 1/21/24, documented, Conclusion with root cause: Root cause analysis suggests resident was cold and trying to get warm by getting blankets. R30's Nurse's Note, dated 01/26/2024 01:30, documents, Called to room per CNA. Res observed laying on left side in front of personal bathroom. Bed in low position. Grippy socks on. Incont (incontinent) of BM (bowel movement). Res A&O (alert and orientated) x 2. Neuro (neurological) check WNL (within normal limit). Grips equal and strong. L (left) knee rotated inward. Complaining of moderate L hip pain and requesting to go to hospital. On call, (V35, Medical Doctor), notified and gave new order to send res to ER for eval (evaluation) and tx (treatment). R30's Nurse's Note, dated 01/26/2024 07:17, documents, (local hospital) called and reported that patient has left hip fx (fracture), CT (cat scan) done of head due to latent hematoma that presented at hospital, it was negative. R30's Hospital Discharge summary, dated [DATE], documents, Left hip fracture s/p (status post) surgical repair. R30's Fall and Investigation Event Report, dated 1/29/24, documents, Conclusion with root cause: Res (resident) up without assist and was incont (incontinent) of BM (bowel movement). R30's Care Plan approaches, start date of 1/26/24, created by V2 on 1/29/24, documented PT/OT (Physical Therapy/Occupational Therapy) to eval (evalutate) and treat; and call light reminder sign placed in resident room. There was no documentation of what type of supervision R30 needed by staff in the care plan. R30's Care Plan was not updated until 1/29/24 by V2 and documented, Staff to encourage and offer toileting and give additional blankets while in bed for warmth. In the medical record, there was no documentation that he facility reassessed R30 for need for supervision to prevent falls. R30's Nurse's Note, dated 02/01/2024 at 1:31 PM, documents, 1130 Res visually observed with knees on floor, in kneeling position with upper half of body on bed. Res assisted back into bed with 2x staff, LLE (left lower extremity) stable during transfer. PROM WNL (passive range of motion within normal limits), res denies pain to LLE or pain anywhere. No rotation noted to LLE. Pedal pulse present. Res incontinent of bladder, grippy socks with heel protectors in place, bed was in low position. No injuries noted. VS (vital signs) noted. Res did not have call light on, spoke with ST (speech therapy) whom is working with res for cognition, she is going to provide a visual aide sign for reminder of call for resident. (V33, Nurse Practitioner) notified. Res had been toileted approximately 1hr prior to this event. 1245p Res up in w/c (wheelchair) for lunch, ate 50% and drank fluids, propels self in hallway. Res denies pain when asked. R30's Care Plan was not updated after this fall. R30's Nurse's Note, dated 02/04/2024 10:44 AM, documents, Writer called to patient's room, patient observed on bedside mat on knees with bed in lowest position and upper body leaning onto bed. Patient stated that he put self in that position to relieve hip pain. Patient states he is not hurt did not fall onto floor, slid onto knees. ROM in WNL for this patient. 98.2 (temperature) 70 (pulse) 18 (respirations) 32/68 (blood pressure) 96% (oxygen saturation level) on RA (room air), Pain medication given at this time. Patient is sitting at nurses' station at this time. R30's Nurse's Note, dated 02/05/2024 10:29 AM, documents, IDT (Interdisciplinary Team) team met and reviewed falls. (R30) is at risk for falls r/t (related to): Generalized weakness, forgets limitations, hearing impaired, unsteady gait, and occasional incontinence, Pathological fracture, left femur. (R30) has had multiple falls: unwitnessed fall 1/21/24 unwitnessed fall 1/26/24 unwitnessed fall 2/1/24 unwitnessed fall 2/4/24. Discussed resident attempting self-transfer out of bed often, raised edge mattress placed on bed. Family updated. Fall mat remains in place to reduce injury. Call light reminder sign in place to remind resident to call for assistance with transfers. R30's Fall and Investigation Event Report, dated 2/7/24, documents, Conclusion with root cause: Resident forgets to call for assistance. Fall mat placed beside bed to reduce harm if resident attempts to get out of bed. R30's Care Plan approach, with start date of 2/4/24, created by V2 on 2/7/24 documented, Raised edge mattress placed on bed. There was no documentation regarding fall mat. On 3/7/24 at 9:52 AM, V20, Certified Nurse Aide, CNA, stated she took care of R30 before he fell, and he had got sick to his stomach and vomit on himself. V20 stated, The next day when I came back to work, they told me he had fallen and broke his hip. I think he didn't feel good and was trying to get up. He was confused but he would get himself up. At that time, he did not have any fall prevention interventions those did not go into place until after he broke his hip.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and record review, the facility failed to provide complete incontinent care for 1 of 3 residents (R15) revi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and record review, the facility failed to provide complete incontinent care for 1 of 3 residents (R15) reviewed for incontinent care in the sample of 52. Findings include: 1.R15's face sheet, dated 2/28/2024, documents a diagnosis of disorder of urinary tract system. R15's Minimum Data Set, MDS, dated [DATE], documents R15 is always incontinent of urine and is dependent on staff for toileting. On 2/26/2024 at 12:13PM, R15 was lying on back in bed. V6, Certified Nursing Assistant/CNA, and V7, CNA, entered room. Both V6 and V7 washed hands with soap and water prior to donning gloves. R15 was incontinent of urine as verified by V6 and V7. V6 rolled R15 towards the wall. V7 assisted with rolling R15 towards the wall. R15 was on right side. V6 then sprayed peri wash on wet washcloth and wiped from front to back, then put washcloth in soiled bag on bed. V6 did these 2 more times, then dried R15. V6 then rolled R15 to left side and cleansed left buttock and rinsed. V6 then placed R15 on her on back took washcloth from front to back, then placed washcloth in soiled bag, got another washcloth, sprayed on peri wash, cleansed left groin then right groin and inner thigh, then rolled back on right side and cleaned rectal area again dried and applied barrier cream. V6 did not separate labia during cleansing or cleanse R15's inner thighs. The facility's Perineal Care Policy, dated 7/2017, documents, The purposes of this procedure are to provide cleanliness and comfort to the resident, to prevent infections and skin irritation, and to observe the resident ' s skin condition. The following equipment and supplies will be necessary when performing this procedure: 1. Wash basin; 2. Towels; 3. Washcloth; 4. Soap (or other authorized cleansing agent); and 5. Personal protective equipment (e.g., gowns, gloves, mask, etc., as needed). Steps in the Procedure: 2. Wash and dry your hands thoroughly. 9. For a female resident: a. Wet washcloth and apply soap or skin cleansing agent. b. Wash perineal area, wiping from front to back. (1) Separate labia and wash area downward from front to back. (Note: If the resident has an indwelling catheter, gently wash the juncture of the tubing from the urethra down the catheter about 3 inches. Gently rinse and dry the area.) (2) Continue to wash the perineum moving from inside outward to and including thighs, alternating from side to side, and using downward strokes. Do not reuse the same washcloth or water to clean the urethra or labia. (3) Rinse perineum thoroughly in same direction, using fresh water and a clean washcloth. (Note: If the resident has an indwelling catheter, hold the tubing to one side and support the tubing against the leg to avoid traction or unnecessary movement of the catheter.) (4) Gently dry perineum. e. Wash the rectal area thoroughly, wiping from the base of the labia towards and extending over the buttocks. Do not reuse the same washcloth or water to clean the labia. f. Rinse thoroughly using the same technique as described in e above. g. Dry area thoroughly.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to date multi-use insulin pens and vials for 3 of 5 residents (R7, R33, R36) reviewed for medication storage in the sample of 52...

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Based on observation, interview, and record review, the facility failed to date multi-use insulin pens and vials for 3 of 5 residents (R7, R33, R36) reviewed for medication storage in the sample of 52. Findings include: 1.On 2/26/24, the 200 Hall medication cart was reviewed, and the following was observed: R36's Lispro insulin pen has no date of when it was opened. R36's February 2024 Physician Orders documents, insulin lispro insulin pen; 100 unit/mL (milliliter); amt (amount): 10 units; subcutaneous Three Times A Day. R33's Levemir insulin pen has no date of when it was opened. R33's February 2024 Physician Orders documents, Levemir FlexPen (insulin detemir (determine) u (unit)-100) insulin pen; 100 unit/mL (3 mL); amt: 18 units; subcutaneous Once a Day. R7's Lispro multi-use vial has no date of when it was opened. R7's February 2024 Physician Orders documents, Humalog U-100 Insulin (insulin lispro) solution; 100 unit/mL; amt: Per Sliding Scale; If Blood Sugar is less than 70, call MD (Medical Doctor). If Blood Sugar is 71 to 150, give 0 Units. If Blood Sugar is 151 to 200, give 2 Units. If Blood Sugar is 201 to 250, give 4 Units. If Blood Sugar is 251 to 300, give 6 Units. If Blood Sugar is 301 to 350, give 8 Units. If Blood Sugar is 351 to 400, give 10 Units. If Blood Sugar is greater than 400, give 12 Units. If Blood Sugar is greater than 401, call MD. subcutaneous Before Meals. On 2/26/24 at 11:35 AM, V14, Licensed Practical Nurse, stated the insulin is only good for 30 days, and when you open an insulin pen or vial, it should always be dated. The policy storage of medication, dated 5/1/2018, documents, When the original seal of a manufacturer's container or vial is initially broken, the container or vial will be dated. The Policy documented 1. The nurse shall place a date opened sticker on the medication and enter the new date of expiration. The expiration date of the vial or container will be 30 days unless the manufacturer recommends another date or regulation / guidelines. All expired medications will be removed from the active supply and destroyed in the facility, regardless of amount remaining. The medication will be destroyed in the usual manner.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to follow the meals recipe and use the proper scoop size to ensure residents are getting the proper amount of nutrition. This fa...

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Based on observation, interview, and record review, the facility failed to follow the meals recipe and use the proper scoop size to ensure residents are getting the proper amount of nutrition. This failure has the potential to affect all 52 residents residing in the facility. Findings include: The facility Diet Spread Sheet, dated 11/15/23, documents a #8 (1/2 cup) scoop should be used for mechanical soft and pureed meatloaf and mashed potatoes. [NAME] beans should be a 4-ounce spoodle, pureed green beans should be #16 scoop (1/4 cup), and purred diets should get a 2/3 slice of pureed bread. On 02/28/24 at 12:06 PM, V18, Cook, began to serve the noon meal. The meat loaf was one piece, the mashed potatoes, pureed green beans, and green beans were served with a #20 scoop (3-1/3 tablespoons), the pureed meatloaf was served with a #20 scoop, the ground meatloaf was served with a #16 scoop (1/4 cup). The pureed meals did not get any pureed bread. On 3/4/24 at 11:18 AM, V18 stated he did not know there were specific scoop sizes he was supposed to be using. On 3/4/24 at 11:21 AM, V19, Dietary Manager, stated she did not know where to find the scoop size on the scoops, and that is why they were serving the wrong portion size. The policy Standardized Recipes, dated 1/12, documents, 1. Standardized recipes will be used to prepare foods to assure adequate amounts available and consistently high - quality food products are served. It continues, Standard recipes should include: Ingredients, weight volume of each ingredient, serving size, Equipment or utensils to be used. 4. Recipes will be used by the cooks. The Long-Term Care Application for Medicare and Medicaid, dated 2/27/24, documents the facility has 52 residents residing in the facility.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation and record review, the facility failed to store food products in a manner to ensure food quality and avoid cross contamination. This failure has the potential to affect all 52 res...

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Based on observation and record review, the facility failed to store food products in a manner to ensure food quality and avoid cross contamination. This failure has the potential to affect all 52 residents residing in the facility. Findings include: 1. On 02/26/24 at 08:48 AM, the kitchen was entered. The dry storage sugar barrel has a measuring cup in it, freezer 3 had a box of open dinner rolls exposed to air, freezer 4 had a box of bread sticks open to air, and there were disposable foil pans on floor. On 02/28/24 at 11:45 AM, the kitchen was entered there was a 25 pound bag of panko bread crumbs on the floor. On 3/4/24 at 12:01 PM, V19, Dietary Manager, stated the measuring cups should not be left in storage containers, nothing should be on the floor and all foods should be securely sealed after opening the original packaging. The Dry Storage Areas policy, dated 1/2012, documents, Dry storage areas will be kept neat, orderly, and in a condition which protects foods in a safe and sanitary manner. Items will be stored at least 6 (inches) off the floor and 18 from the ceiling or from the sprinkler heads, whichever is further.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0865 (Tag F0865)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement a QAPI (Quality Assurance Performance Improvement) progra...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement a QAPI (Quality Assurance Performance Improvement) program and identify problems and implement interventions for issues identified. This failure has the potential to affect all 52 residents residing at the facility. Findings include : On 2/24/2024 at 3:20PM, V2, Director of Nursing (DON), stated the group does meet quarterly and involves herself, Medical Director, and all department heads. V2 stated the facility does not have a Performance lmprovement Plan (PIP). V2 stated they just talk about stuff the facility needs to work on. V2 stated the facility had not identified Covid-19 infection as a problem, and the facilitiy does not have a Performance Improvement Plan. V2 also stated they do talk about things. The facility did not provide any type of QAPI improvement activities. On 03/04/24 at 12:17 PM, V4, Business Office Manager, stated there was a QAPI meeting held in January. (V36, Medical Director), came and did a full meeting in December or January. The QA meeting summary documented that Interdisciplinary Team (IDT) meeting was held on January 19, 2024 at 2:51PM, and a discussion was held with V36, Medical Director, regarding staffing, integrating new referral/admission processes, and new lab process. There was no documentation in regard to COVID-19 outbreak at the facility. The summary documented the pharmacy reports reviewed with MD regarding psychotropic medications. The QA meeting notes included a executive quarterly summary of consultant pharmacist medication regiment review, psychotropic and sedative hypnotic utilization trends. There was not a signature for the Director of Nursing on the sign in sheet for this meeting. The Quality Assurance and Performance Improvement (QAPI) policy, dated 10/28/2020, documented, The purpose of QAPI is to take a proactive approach to continually improving the way we care for and engage with guests, residents, caregivers and other partners. It continues, All employees will participate in ongoing [NAME] efforts which support the mission of offering a compassionate, unwavering commitment to customer service, continuous improvement of the facility clinical capabilities and outcomes and a commitment to use our resources and expertise to serve the needs of the customers. It continues, The written QAPI plan provides guidance for overall quality improvement program. QAPI principles will drive the decision making within the organization. Decisions will be made to promote excellence in quality of care, quality of life, resident choice, person directed care and resident transition. Focus areas will include all systems that affect resident and family satisfaction, quality of care and services provided. and all areas that affect the quality of life for person living and working in the organization. It continues, The administrator will assure the QAPI plan is reviewed minimally on an annual basis by the QAA committee. Revisions will be made.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement a QAPI (Quality Assurance Performance Improvement) activi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement a QAPI (Quality Assurance Performance Improvement) activities, and identify problems and implement interventions for issues identified. This failure has the potential to affect all 52 residents residing at the facility. Findings include : On 2/24/2024 at 3:20PM, V2, Director of Nursing (DON) stated the group does meet quarterly and involves herself, Medical Director, and all department heads. V2 stated the facility does not have a Performance lmprovement Plan (PIP). V2 stated they just talk about stuff the facility needs to work on. V2 stated the facility had not identified Covid-19 infection as a problem, and the facilitiy does not have a Performance Improvement plan. V2 also stated they do talk about things. The facility did not provide any type of QAPI improvement activities. The quality assurance and performance improvement policy, dated 10/28/2020, documented, The purpose of QAPI is to take a proactive approach to continually improving the way we care for and engage with guests, residents, caregivers and other partners. It continues, All employees will participate in ongoing [NAME] efforts which support the mission of offering a compassionate, unwavering commitment to customer service, continuous improvement of the facility clinical capabilities and outcomes and a commitment to use our resources and expertise to serve the needs of the customers. It continues, The written QAPI plan provides guidance for overall quality improvement program. QAPI principles will drive the decision making within the organization. Decisions will be made to promote excellence in quality of care, quality of life, resident choice, person directed care and resident transition. Focus areas will include all systems that affect resident and family satisfaction, quality of care and services provided. and all areas that affect the quality of life for person living and working in the organization. It continues, The administrator will assure the QAPI plan is reviewed minimally on an annual basis by the QAA committee. Revisions will be made.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0882 (Tag F0882)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to designate a qualified individual(s) onsite, who is responsible for assessing, developing, implementing, monitoring, and managing the Infect...

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Based on interview and record review, the facility failed to designate a qualified individual(s) onsite, who is responsible for assessing, developing, implementing, monitoring, and managing the Infection Prevention and Control Program (IPCP) to prevent and control infections in the facility. This has the potential to affect all 52 residents living in the Facility. The Findings Include: On 2/28/24 at 2:11 PM, a Infection Control Meeting was held with V2, Director of Nursing (DON), V3, Minimum Data Set (MDS) Nurse, and V16, Regional Nurse. V16 stated V3 is the facility's Infection Control Preventionist, but is not certified yet. On 3/5/24 at 9:57 AM, V3 stated, I have taken the infection control modules for certification, but have not taken the test yet, because I do not have the time. The Facility's Infection Preventionist Policy, dated 10/2017, documented, The Infection Preventionist is responsible for coordinating the implementation and updating of our established infection control policies and practices. 1. The infection Preventionist (or designee) shall coordinate the development and monitoring of our facility's established infection prevention and control policies and practices. 2. The Infection Preventionist shall report information related to compliance with our facility's established infection prevention and control policies and practices to the Administrator and Quality Assurance and Performance Improvement Committee. 3. The Infection Preventionist shall keep abreast of changes in infection prevention and control guidelines and regulations to ensure our facility's protocols remain current and aid in preventing and controlling the spread of infections. 4. Upon approval from the Administrator, the Infection Preventionist may designate other employees to assist him/her in the performance of these duties. 5. The Infection Preventionist will collect analyze and provide infection and antibiotic usage data and trends to nursing staff and health care practitioners; consult on infection risk assessment and prevention control strategies; provide education and training; and implement evidenced-based infection prevention and control practices. The Resident Census and Conditions of Residents, CMS 671, dated 2/27/24, documents that the facility has 52 residents living in the facility.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0887 (Tag F0887)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to offer and provide COVID vaccines or boosters. This failure has the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to offer and provide COVID vaccines or boosters. This failure has the potential to affect all 52 residents residing in the building. Findings include: 1. R204's Face Sheet, undated, documents R204 was admitted on [DATE] with diagnoses of Vitamin deficiency. The facility is unable to provide documentation R204 was offered the COVID vaccine or boosters. 2. R42's Face Sheet, undated, documents R42 was admitted on [DATE] with diagnoses of Bacterial Pneumonia and has history of pneumonia and chronic rhinitis. The facility is unable to provide documentation R42 was offered the COVID vaccine or boosters. 3. R5's Face Sheet, undated, documents R5 was admitted on [DATE] with diagnoses of Alzheimer's disease, Type 2 diabetes mellitus and Hypertension. The facility is unable to provide documentation R5 was offered the COVID vaccine or boosters. 4. R43's Face Sheet, undated, documents R43 was admitted on [DATE] and has diagnoses of Chronic Obstructive Pulmonary Disease, Hypertension and Diabetes Mellitus. The facility is unable to provide documentation R43 was offered the COVID vaccine or boosters. 5. R31's Face Sheet, undated, documents R31 was admitted on [DATE] and has diagnoses of Hypertension and Dementia. The facility is unable to provide documentation R43 was offered the COVID vaccine or boosters. 6. R208's Face Sheet, undated, documents R208 was admitted on [DATE] and had diagnoses of COPD, Pneumonia, and COVID. R208's Face Sheet documents R208 expired on 12/23/23. R208's Death Certificate documents R208 cause of death was Pneumonia and COVID. The facility is unable to provide documentation R208 was offered the COVID vaccine or boosters. 7. R37's Face Sheet, undated, documents R37 was admitted on [DATE] with diagnosis of COPD. This Face Sheet also documents R37 expired on 2/20/24. R37's Hospital Record, dated 2/19/24, documents R37 was admitted to the hospital on [DATE] and discharged on 2/20/24. R37's Hospital Discharge Diagnosis Documents Hypoxic Respiratory Failure with hypercapnic acidosis, COPD, not in exacerbations, and COVID 19. The facility is unable to provide documentation R37 was offered the COVID vaccine or boosters. On 2/28/24 at 2:35 PM, V16, Regional Nurse, stated the facility is not offering the COVID vaccine. The facilities pharmacy will not come into the building an immunize residents and staff unless the facility pays a large cost. We are working on setting up a process to be able to get residents vaccinated outside of the facility. We are thinking of getting van/bus to take residents to pharmacy to get the immunizations. We are working on getting our nurses certified to be able to give the vaccine. If a resident comes in without COVID vaccinations, the only way they would get it is if the family would take them out to get vaccinated. The policy COVID - 19 Resident & Staff Vaccination Policies and Procedures, dated 6/20/22, documented, Obtaining COVID - 19 Vaccine: COVID- 19 vaccine will be ordered from either the facility's LTC (Long Term Care) pharmacy or local or state public health agency. Facility will make arrangements with the vaccine provider to administer the vaccine to the staff and residents. Staff may receive the vaccine from community health sites. Offering the COVID - 19 Vaccine: Residents: COVID - 19 vaccinations/ boosters will be offered to all residents (directly or through their representative if they cannot make health care decisions) subject to CDC (Center for Disease Control), CMS (Central Management System) and / or FDA (Food Drug Administration) guidelines and physician orders. Residents are under no obligation to be vaccinated, and may accept, refuse, or change their minds as they or their representative wish. The Long Term Care Application for Medicare and Medicaid, dated 2/27/24, documents the facility has 52 residents residing in the facility.
Oct 2023 2 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide assistance with bathing, grooming, and hygien...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide assistance with bathing, grooming, and hygiene, for 5 of 5 residents (R3, R4, R5, R7, R8) reviewed for assistance with Activities of Daily Living (ADLs) care in the sample of 11. The Findings include: 1. R3's Electronic Medical Record, documents R3's diagnoses include: Spastic Hemiplegic Cerebral Palsy, Open wound left foot-subsequent encounter, Spinal stenosis, Polyosteoarthritis, COVID-19, Wedge compression fracture of thoracic vertebra, MRSA (Methicillin-Resistant Staphylococcus Aureus), acquired absence of right toe, Cellulitis, Osteomyelitis, Artificial eye, Prediabetes, PU (pressure ulcer) stage-2 left hip, PU stage-3, PU left elbow-unstageable, seizures/convulsions, and Depression. R3's Care Plan, dated 10/11/23, documents R3 is at risk for new and/or worsening skin breakdown or pressure ulcers. Interventions: Perform treatment to wound as per MD (Medical Doctor) orders, encourage resident to wear long sleeves d/t (due to) poor awareness, keep skin clean and dry as possible, provide incontinence care for episodes of incontinence PRN (as needed), assist with mobility and transfers PRN. R3's Minimum Data Set (MDS), dated [DATE], documents R3 is cognitively intact and requires extensive assistance from one to two staff members for all ADLs. R3's MDS documents R3 is occasionally incontinent of both bowel and bladder. On 10/17/23 at 10:25 AM, R3 was seen lying in his bed. R3 was unkempt with his hair messy, and he was unshaven. On 10/17/23 at 10:30 AM, R3 stated, I get one shower a week if I'm lucky. There for a while, I was going for weeks without a shower, but they are getting a little better. I had to get myself an electric shaver, and I usually do it myself about every ten days because they don't have anyone to do it for me here. They have no one to cut hair either, so everyone's hair is long. The facility's shower schedule and shower sheets were reviewed, which documents R3 was scheduled for showers on Monday and Thursday, day shift, and only has shower sheets, dated 10/5/23 (Thursday) and 10/9/23 (Monday), for the month of October 2023. 2. R4's Electronic Medical Record, documents R4's diagnoses include: Chronic Obstructive Pulmonary Disease (COPD), Hypertension (HTN), Osteoarthritis, Non-pressure ulcer left foot, Pneumonia, Extended-Spectrum Beta-Lactamases (ESBL), Type 2 Diabetes Mellitus (DM), PU right buttock stage-3, Vascular Dementia, PU right elbow stage-3, Congested Heart Failure (CHF), and Dysphagia. R4's Care Plan, dated 10/16/23, documents R4 is at risk for skin breakdown r/t (related to), Type 2 diabetes mellitus with diabetic autonomic (poly) neuropathy, Age-related physical debility, 8/12/22 diabetic ulcer to bottom of left foot, 6/23/23 (wound clinic) manages wounds for buttocks, and left heel, 5/17/23 MASD (moisture associated skin disorder) left buttock, 5/17/23 Pressure ulcer right buttock, 8/23/23 bruising bilateral forearms, 8/8/23 non pressure wound sacrum, 8/10/23 bruising to left hand, 5/26/23 pressure ulcer left heel. Interventions: avoid shearing resident's skin during positioning, transferring, and turning, Pro source 30ml to be given BID (twice a day), complete treatments per MD orders, heel protectors to relieve pressure on heels, weekly skin checks, pressure reduction mattress and cushion for chair, float heels. R4's MDS, dated [DATE], documents R4 is cognitively intact and requires extensive assistance from one to two staff members for all ADLs. R4's MDS documents R4 is dependent on one staff member for bathing. R4 is frequently incontinent of both bowel and bladder. On 10/17/23 at 12:15 PM, R4 was seen sitting in his wheelchair in his room. R4 was unkempt with messy hair and a wild bushy beard. On 10/17/23 at 12:18 PM, R4 stated, I get about one shower a week and I never get shaved . They don't have anyone to do it here. On 10/18/23 at 12:55 PM, V19, R4's Daughter, stated, They are so understaffed here, the girls working just get so frustrated working and it's not their fault. They have to get more help here. Frequently when I visit (R4), he would look disheveled and look like he hasn't had a shower in a while. (R4) told me that the staff are improving and getting better, but there are times I doubt he had a shower any time recent. The facility's shower schedule and shower sheets were reviewed, which documents R4 is scheduled for showers on Wednesday and Saturday days, and has shower sheets dated 10/4/23. 3. R5's Electronic Medical Record, documents R5's diagnoses include: HTN, CHF, Type 2 DM, COPD, Arteriosclerotic Heart Disease (ASHD)/bypass, Major depressive disorder, Atrial Fibrillation, Morbid obesity, Skin cancer, Thrombocytopenia, Anemia, Adjustment disorder with anxiety and depressed mood, Falls, and Spinal stenosis. R5's Care Plan, dated 10/18/23, documents R5 is receiving assistance with his ADLs. Interventions: 1.) Provide all the tools necessary for ADL's and set up as necessary but allow and encourage resident to do tasks, assist as needed for safety and comfort. 2.) Assume unhurried manner. Allow ample time of tasks. Acknowledge progress in ability to perform ADL task. 3.) Encourage resident to utilize the techniques taught by therapy during daily ADL's. 4.) Involve resident in daily care routines. 5.) Assist with shower and shampoo as per schedule. Check fingernails, and clean prn at this time. 6.) Set up oral hygiene supplies, assist as needed for completion. 7.) Schedule appointments with podiatrist, dentist, beautician, or eye dr (doctor) as requested or required. 8.) Make sure choice of clothing protectors and cloth napkins are available at mealtimes. 9.) Assess resident's physical and mental status qd (every day) to determine amount of assist needed. R5's MDS, dated [DATE], documents R5 has a severe cognitive impairment and requires total dependence on two staff members for bathing and extensive assistance from one to two staff members for all other ADLs. R5's MDS document R5 has a urinary catheter and is frequently incontinent of bowel. On 10/17/23 at 12:20 PM, R5 was seen sitting in his recliner in his room. R5 was unkempt with long scraggly hair and a bushy beard. On 10/17/23 at 12:23 PM, R5 stated, I might get one shower a week because they don't have the people to do it. No one gets haircuts here, maybe the women do, but definitely not the men. On 10/18/23 at 12:45 PM, R5 stated, I am the Resident Council Vice-President and the meetings we have are nothing but a lot of complaining. The general complaints are residents not getting their showers. The staff are getting better, but we still are not getting two showers a week. The call lights are a big problem with staff not answering them quickly. The biggest complaint right now is the lack of staff that they have here. They tend to fire the best ones and hire the crappy ones. It really doesn't matter what comes up in the meetings because they are going to do whatever they want and not what we want. The facility's shower schedule and shower sheets were reviewed, which documents R5 is scheduled for showers on Monday and Thursday days, and only has shower sheets, dated 10/2/23 (Monday) and 10/16/23 (Monday), for the month of October 2023. 4. R7's Face Sheet, undated, documents R7 was admitted to the facility on [DATE]. R7's Electronic Medical Record, documents R7's diagnoses include COPD, Dysphagia, Cognitive communication deficit, ST-Elevation Myocardial Infarction (STEMI), Falls, Emphysema, Osteoarthritis, Malignant neoplasm of overlapping sites of skin, Epidermal cyst, CHF, ASHD, HTN, and Anemia. R7's Care Plan, dated 9/14/23, documents R7 is receiving assistance with ADLs. Interventions: 1.) Provide all of the tools necessary for ADL's and set up as necessary but allow and encourage resident to do tasks, assist as needed for safety and comfort. 2.) Assume unhurried manner. Allow ample time of tasks. Acknowledge progress in ability to perform ADL task. 3.) Encourage resident to utilize the techniques taught by therapy during daily ADL's. 4.) Involve resident in daily care routines. 5.) Assist with shower and shampoo as per schedule. Check fingernails, and clean prn at this time. 6.) Set up oral hygiene supplies, assist as needed for completion. 7.) Schedule appointments with podiatrist, dentist, beautician, or eye dr as requested or required. 8.) Make sure choice of clothing protectors and cloth napkins are available at mealtimes. 9.) Assess resident's physical and mental status QD (every day) to determine amount of assist needed. R7's MDS, dated [DATE], documents R7 has a moderate cognitive impairment and requires extensive assistance from one to two staff for all ADLs. R7's MDS documents R7 is frequently incontinent of bowel and bladder. On 10/17/23 at 2:05 PM, R7 was seen sitting in his wheelchair outside of the dining room visiting with his sister (V11). R7 was unkempt with long scraggly hair and very unshaven. On 10/17/23 at 2:07 PM, V11, R7's Sister, stated, I come and visit my brother every other day. Overall, I feel he appears clean; however, his hair needs cut, and he needs shaved. I understand that he may refuse at times, but he does not get shaved at all, and there is no one here to give haircuts to the residents. (R7) has not received a haircut since he's been here. I think they are very short staffed here, but those who are working, are doing what they can to help the residents. I think with the number of residents they have here and the limited number of staff, the residents are not getting the care they need. The facility's shower schedule and shower sheets were reviewed, which documents R7 is scheduled for showers on Wednesday and Saturday days, and has shower sheets, dated 10/4/23 (Wednesday), 10/7/23 (Saturday), 10/11/23 (Wednesday), and 10/14/23 (Saturday), for the month of October. 5. R8's Electronic Medical Record, documents R8's diagnoses include: Alzheimer's, Anemia, Type 2 DM, HTN, Hyperlipidemia, Polyarthritis, Aortic valve stenosis, Dysphagia, Generalized anxiety disorder, and COVID-19. R8's Care Plan, dated 10/10/23, documents R8 is dependent on all ADLs and bed mobility. Interventions: Assist resident with transferring chair/bed, and use of (full body mechanical lift) due to dependence, provide cues throughout and praise efforts with transfers. R8's MDS, dated [DATE], documents R8 has a severe cognitive impairment and requires total dependence of one to two staff members for bathing and dressing. R8's MDS documents R8 requires extensive assistance from one to two staff members for all other ADLs. R8 MDS documents R8 is always incontinent of urine and frequently incontinent of bowel. On 10/17/23 at 2:10 PM, R8 was seen sitting in her wheelchair outside of the dining room visiting with her daughter (V12). R8's hair was wet and combed back. On 10/17/23 at 2:10 PM, V12, R8's Daughter, stated, I come and visit my mom about once a week. I think she is overall clean, however, there is no one here to cut her hair. It started to get long, so I had a friend come in and cut it. The facility allowed her to use the beauty salon because they don't have anyone to come and cut residents hair. The facility's shower schedule and shower sheets were reviewed, which documents R8 is scheduled for showers on Tuesday and Friday Nights and only has shower sheets, dated 10/3/23 (Tuesday) and 10/10/23 (Tuesday), for the month of October. On 10/17/23 at 10:50 AM, V10, Certified Nurse's Aide, CNA, stated, The male residents get shaved every shower day or whenever needed. On 10/17/23 at 3:12 PM, V1, Administrator, stated, If a resident only has a couple of shower sheets for the month, I will assume that is the only showers they have received; the staff should be putting that the resident refused on the sheet otherwise. On 10/18/23 at 2:57 PM, V1 stated, I would expect the staff to give residents a shower or bath according to the shower schedule, and to document if it was or was not done on the shower sheets. The men should be shaved when they are getting their showers. I guess if they are not getting their shower, then they are not getting shaved. I hired a CNA, who is also a licensed Beautician, and she has agreed to start cutting hair for our residents. I'm not sure what happened to the one we had, she just stopped coming. The facility's Bathing a Resident Policy, dated 7/2014, documents, It is the policy of Helia Healthcare that residents will receive a shower/bath will be scheduled regularly and PRN (as needed). 23. Document the date of the shower and any abnormalities noted on the bath/shower completion form.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the facility failed to provide sufficient staff to assist with residents' Activities of Daily Living (Activities of Daily Living), including showers...

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Based on observation, interview, and record review, the facility failed to provide sufficient staff to assist with residents' Activities of Daily Living (Activities of Daily Living), including showers, grooming, and hygiene and answering call lights to meet residents' needs. This has the potential to affect all 52 residents living in the facility. The findings include: On 10/17/23 at 11:15 AM, V2, Director of Nursing (DON), stated, We staff with two Nurses and four to five CNAs (Certified Nursing Assistants) for days and evenings; then we have one Nurse and three CNAs for the night shift. On 10/16/23 at 11:29 AM, V3, Friend of R2, stated, I'm just a good friend of (R2) and every time I visited him, I had to ask why he wasn't getting shaved, and a haircut, and no one would really give me an answer. V3 stated, Every time I visited (R2), I never saw him in a chair or being turned in bed. I would show up around 9:00 AM and his breakfast tray would still be there. I don't know if he refused it, or they just didn't help him with it, but he wasn't eating. I know staffing there isn't the best. About five to six months ago, the entire kitchen staff walked out. I would drive by in the middle of the night and only see maybe two cars in the parking lot, so I know they didn't have enough staff at night to help the residents. I'm not sure about showers there, I just know that towards the end, they couldn't get (R2) up for a shower, and I don't think they were giving him bed baths. (R2) was never shaved or had his hair cut; it was like they were just letting him go. On 10/17/23 at 12:15 PM, R4 was seen sitting in his wheelchair in his room. R4 was unkempt with uncombed hair and unshaved with a long bushy beard. R4 stated, I get maybe one shower a week and I never get shaved or get a haircut here, they don't have anyone to do it here. They don't have enough people working here, especially CNAs. They should have at least two for every hall, but if one calls off, they work short. In the evening to midnight, we are lucky to have four staff members in the entire building. It takes a long time to get help, at least 30 minutes or more. On 10/17/23 at 12:20 PM, R5 was seen sitting in his recliner in his room. R5 was unkempt with long scraggly hair and a bushy beard. R5 stated, No one gets haircuts here, maybe the women, but definitely not the men. I'm doing ok here but the facility does not have enough staff. There are times that I have to wait up to an hour and half to get help in the evening or at night. I only get maybe one shower a week because they don't have the people to do it. On 10/17/23 at 12:25 PM, R3 was seen lying in his bed. R3 was unkempt with his hair messy and unshaven. R3 stated, I get one shower a week. I got myself an electric shaver to shave because they don't have anyone to do it for me. This place does not have enough staff. When I came here a year ago, they had plenty of help, now they don't have enough to take care of everyone. In the evening and night times, I will sit in the hallway and watch all the call lights come on, and they will stay on for at least an hour. That is not like that on day shift, just the nights. On 10/17/23 at 2:00 PM, V4, Licensed Practical Nurse (LPN), stated, We work with one nurse all day (7AM-3PM), then usually one nurse for half the day, from 7:00 AM to 11:00 AM, depends on management's decision if the second nurse stays or not. We are told it depends on the number of nursing hours we can have that day, which probably comes from corporate. The evening nurse works from 3:00 PM until 11:00 PM, and the night nurse works from 11:00 PM until 7:00 AM. We do typically have four to five CNAs on days, but I'm not sure about nights. Sometimes it is very overwhelming to work by yourself when they send the second one home, especially on Physician days. This absolutely affects the resident care and the answering of call lights when we don't have enough people to do what needs to be done. On 10/17/23 at 2:04 PM, R7 was seen sitting in his wheelchair outside of the dining room visiting with his sister (V11). R7 was unkempt with long scraggly hair and very unshaven. On 10/17/23 at 2:05 PM, V11, R7's Sister, stated, I come and visit my brother every other day. Overall, I feel he appears clean; however, his hair needs cut, and he needs shaved. I understand that he may refuse at times, but he does not get shaved at all and there is no one here to give haircuts to the residents. He has not gotten a haircut since he's been here. I think they are short staffed here, but those who are working are doing what they can to help the residents. I think with the number of residents they have here and the limited number of staff, the residents are not getting the care they need. On 10/17/23 at 2:10 PM, R8's Daughter, stated, I come and visit my mom about once a week. I think there was no one to cut her hair. It started to get long, and I had a friend come in and cut it. The facility allowed her to use the beauty salon because they don't have anyone to come and cut residents hair. On 10/18/23 at 4:55 AM, the facility was staffed with one nurse, V13, Registered Nurse/RN, and two CNAs (V14, CNA, and V15, CNA). V16, CNA had just arrived at the facility. A call light was seen going off on the 200-hall with no staff member around. Unknown how long the call light was on for. The call light was then answered by V16 once she was on duty. A resident (R10) was yelling Help Me frequently, with no one going into the room to assist. The resident was seen lying in her bed. On 10/18/23 at 5:05 AM, V13, Registered Nurse (RN), stated, This place is really short staffed. We always only have one nurse on nights, and we are lucky to get one to two CNAs. I came on at 11:00 PM last evening and I was by myself from then on. I believe the nurse before me was by herself from the time she got here at 4:00 PM, until I came in at 11:00 PM. The residents are not getting the care they deserved. They are not getting the ADL care, like showers and such, and the call lights are delayed because we don't have enough people working. On 10/18/23 at 5:15 AM, V14, CNA, stated, The staffing here s****. I have been here for two and half weeks now and we have only been fully staffed with one nurse and three CNAs, one or two times, other than that, we have only had one or two CNAs and one nurse on duty for nights. The call lights are not getting answered timely, and the ADL care is not getting done the way the residents need it to be done. On 10/18/23 at 5:20 AM, V15, CNA, was sitting at nurse's desk at the end of 200-hall, playing word search book and not assisting other CNAs. V15 stated This was my first shift here. I think they are very short staffed here. The nurse was very upset over not having enough people at night to help. I did what I had to do to get through it. On 10/18/23 at 5:25 AM, V16, CNA, stated, I got here at 5:00 AM this morning and will be working until 1:30 PM today. This place is always short staffed. It seems like the staff just come and go whenever they want to. There are no real hours, it seems like they make up when they want to work. I'm PRN (as needed) here and I sign up for a lot of open shifts, just to be cancelled by the facility, when I know they need the help. There is a lot of two person assist and (full body mechanical lifts) that require two people to get them up. We don't have enough people here to get things done. I know the call lights are not getting answered very fast because we are tied up somewhere else. I think the ADL care is delayed or not getting done, because we don't have enough people. I just looked and there are nine residents who are supposed to get showers today, five of them are on the 200-hall, 2 on the 100-hall, and 2 on the 300-hall. There is only one other CNA coming in at 7:00 AM to help me on the 200-hall. That includes getting them all up for breakfast and back to their rooms after. We just don't have enough people to do the job that needs done. On 10/18/23 at 7:45 AM, R11, stated, I'm the President of the Resident Council Committee and we have meetings every month with the Activity Director. The general complaints in the meetings are always the same thing. One complaint is the residents are not getting their showers. We are supposed to get a shower twice a week, but that doesn't happen. They are doing a little better lately. I went for 30 days a couple of months ago before I got one. Residents do complain about not getting their haircut. We have asked several times if we can get someone in to do haircuts, and the answer is always we'll try. Another complaint is always about the call lights. There are always complaints about the staff coming in to turn off the call light, then disappearing and never actually help the resident. Sometimes it takes a long time to get your call light answered. At night, there is only about two people here for this large building, so it takes longer. There are a lot of complaints of poor staffing. The general complaint is that there are no people here to help us. I know they are trying to not use so much agency and they want their own regular staff, but they have to have someone here. On 10/18/23 at 12:45 PM, R5 stated, I am the Resident Council Vice-President and the meetings we have are nothing but a lot of complaining. The general complaints are residents not getting their showers. The staff are getting better, but we still are not getting two showers a week. The call lights are a big problem with staff not answering them quickly. The biggest complaint right now is the lack of staff that they have here. They tend to fire the best ones and hire the crappy ones. It really doesn't matter what comes up in the meetings because they are going to do whatever they want and not what we want. On 10/18/23 at 12:55 PM, V19, R4's Daughter, stated, They are so understaffed here. The girls working just get so frustrated and it's not their fault. They have to get more help here. Frequently when I visit (R4), he would look disheveled and look like he hasn't had a shower in a while. (R4) told me that the staff are improving and getting better, but there are times I doubt he had a shower any time recent. On 10/17/23 at 3:12 PM, V1, Administrator, stated, If a resident only has a couple of shower sheets for the month, I will assume that is the only showers they have received. They should be putting that the resident refused on the sheet otherwise. On 10/18/23 at 3:00 PM, V1, Administrator, stated, We only send home the second day-shift nurse if our census is low, for example, if we have several residents in the hospital. I don't think it is a staffing number thing, I think that things get done depending on what staff we have working. The facility's shower schedule and shower sheets were reviewed which shows the following: R2 was no longer on the schedule for showers, however, R2 has completed shower sheets, dated 10/3/23 (hospital) and 10/10/23 (Tuesday). R3 is scheduled for showers on Monday/Thursday Days, and has shower sheets dated 10/5/23 (Thursday) and 10/9/23 (Monday). R4 is scheduled for showers on Wednesday/Saturday Days, and has shower sheets dated 10/4/23 (Wednesday), 10/7/23 (Saturday), 10/11/23 (Wednesday), and 10/14/23 (Saturday). R5 is scheduled for showers on Monday/Thursday Days, and has shower sheets dated 10/2/23 (Monday) and 10/16/23 (Monday). R6 is scheduled for showers on Tuesday/Friday Nights, and has one shower sheet dated 10/3/23 (Tuesday). R7 is scheduled for showers on Wednesday/Saturday Days, and has shower sheets dated 10/4/23 (Wednesday), 10/7/23 (Saturday), 10/11/23 (Wednesday), and 10/14/23 (Saturday). R8 is scheduled for showers on Tuesday/Friday Nights, and has shower sheets dated 10/3/23 (Tuesday) and 10/10/23 (Tuesday). The facility's Resident Council & Grievances were reviewed with the following: On 8/9/23, the issue was resident call lights were not being put in reach of residents, and the aides not coming back to tell residents what the nurse says. On 9/13/23, the issue was resident call lights were not being addressed, the staff were turning them off and saying they will be back, and not returning. The facility's Staffing Policy, dated 11/2021, documents, The facility provides adequate staffing to meet needed care and services for our resident population and according to regulatory staffing requirements (CMS, IDPH). 1. Our facility maintains adequate staffing on each shift to ensure that our resident's needs and services are met and schedules adequate staff to meet or exceed individual state requirements. 2. Licensed Registered Nursing and Licensed Nursing staff are available to provide and monitor the delivery of resident care services. The facility will schedule a Registered Nurse for 8 consecutive hours each day or as required by individual state regulations. 3. Certified Nursing Assistants are available on each shift to provide the needed care and services of each resident as outlined on the resident's comprehensive care plan. The Facility's Resident Census and Conditions of Residents Form, CMS 672, dated 10/18/23, documents there are 52 residents residing in the facility.
Sept 2023 1 deficiency
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to post menus for all meals to be seen by residents and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to post menus for all meals to be seen by residents and families. This has the potential to affect all 50 residents residing at the facility. Findings include: 1. On 09/25/2023 at 11:20 AM, R1 stated there are no menus hanging up, and he doesn't know what they will be serving until he gets his meal. R1's Minimum Data Set, (MDS), dated [DATE], documented his cognition was intact and he required supervision with set up help for meals. R1's Care Plan, dated 02/23/2023, documented, Dietary Preferences: Where to eat meals, food dislikes, Fluid Preferences. 2. On 09/25/2023 at 1:15 PM, R3 stated she just eats what she is given because there is not a menu posted. R3's MDS, dated [DATE] documented her cognition was moderately impaired and she requires supervision and set up help for meals. R3's Care plan, dated 03/27/2023, documented, Allow resident to express feelings and desires. 3. On 09/25/2023 at 11:00 AM, R4 stated he just knows what time the meals are, but does not know what they are serving until he gets his meal. R4's MDS, dated [DATE], documented his cognition was intact and he requires supervision and set up help with meals. R4's Care Plan, dated 04/29/2020, documented, Diet as ordered. (Encourage) resident to follow diet. 4. On 09/26/2023 at 9:45 AM, R5 stated she eats in her room, and she doesn't know what she will get because she no menu are passed out. She continued to state she eats it anyway. R5's MDS, dated [DATE], documented R5's cognition was moderately impaired and she requires supervision and set up help with meals. On 09/25/2023 at 1:34 PM, V1, Administrator, stated there was a chalkboard, but the menus don't get written on there. She stated they were working on getting postings for each hallway and trying to find large enough print for everyone to see. She stated everyone just asks the kitchen. On 09/25/2023 at 2:10 PM, V5, Certified Nurse Assistant, (CNA), stated she would just ask the kitchen what was on the menu. On 09/25/2023 at 2:12 PM, V3, Dietary Manager, stated there should be menus posted every day, and they were working on it. On 09/25/2023 at 2:15 PM, V6, CNA, stated, that if a resident wanted to know what was for breakfast or lunch, she would ask the kitchen. On 09/25/2023 at 2:20 PM, V7, CNA, stated she would go to the kitchen to find out what was for breakfast or lunch. On 09/25/2023 at 9:15 AM, during the tour of all 3 hallways and the dining room, there were no menus posted for residents to view. The facility's Grievance/Complaint Report, dated 09/13/2023, documented, Want menus passed daily with substitutions .: It continues, What other action was taken to resolve concern. (be specific)? Menus are in the works. On 09/26/2023 at 2:05 PM, V1, Administrator, stated they do not have a policy on posting a menu, and the residents will ask what is on the menu if they want to know. The facility's Census detail by level of Care, dated 09/24/2023, documented there were 50 residents living in the facility.
Jun 2023 4 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0602 (Tag F0602)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to keep residents free from attempted and misappropriation of money, r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to keep residents free from attempted and misappropriation of money, related to a staff member trying, and getting money from residents, for 2 of 3 residents (R1, R3) reviewed for misappropriation in a sample of 8. This failure resulted in R1 having money stolen from his account and R1 now feels unsafe and can't trust staff. This failure also resulted in R3 having staff attempting to withdraw money from his account, and now he feels angry at staff. Findings include: 1. R1's Minimum Data Set, dated [DATE], documents R1 is cognitively intact. R1's check number 2686, dated 04/22/23, documents Pay to: V6, Certified Nursing Assistant, in the amount of $2000.00. with a memo: Loan. R1's written statement, dated 05/22/23, documents he had not given any employee money, or a check, to cash for their personal use. The staff must have gotten it out of his bag, in his book, in his nightstand, but he never saw them. He keeps some checks in his room in a bag in his drawer. He is missing checks, not sure how much, but his POA (Power of Attorney), and lawyer would be returning, and would let him know the amount. On 05/24/2023 at 9:00 AM, V1, Administrator, stated she was made aware of R3 voicing his money had been taken. V1 stated R3 had identified V6. V1 stated R3 and V7, R3's sister, notified her V7 attempted to remove money from the account per cash app and was denied. R3 and V7 stated she was notified of ATM (Automated Teller Machine) withdrawls that R3 denies doing and giving permission to anyone. R3 and V7 did not have any written proof of the withdrawls. V1 stated V7 was going to get the bank statements and bring them back to the facility. V1 stated V7 has not done so at this time. V1 stated the police were called and that they were told, without an amount they could not investigate it. V1 stated she interviewed V6. V6 admitted to taking $200 dollars from the ATM, for R3, per his request. V1 stated V6 said she gave the money to R3, but no one saw her. V6 stated this happened 2 months prior. V1 stated she can't, at this time, say V6 stole money from R3. V1 stated either way, V6 was in the wrong, and should not have used R3's card for any reason. V1 stated she became aware of another incident of R1 having a check removed from his check book and money taken from his account. The check was out of sequence, and did not look like R1's handwriting. V1 stated she was aware R1 had checks at the facility. V1 stated the checks were in his drawer, next to his bed, under some items. V1 stated to retrieve the checks you would have to dig and get them. V1 stated they had a copy of the check. V1 stated the police were called, and a report was filed, and she had interviewed R1, and he denied giving his check book to anyone. V1 stated R1 is alert and aware of his surroundings, and knows what's going on. V1 stated the checks were written in a different handwriting than the other checks. On 05/24/23 at 8:50 AM, R1 stated initially, he did not know there was any money taken out of his account. R1 stated he was notified by his POA (Power of Attorney), V5. V5 writes his checks and pays his bills. V5 brought a cashed check to him that was written to V6, CNA. R1 stated they looked through his check book and were able to find where the check was removed, which was out of sequence. R1 stated he did not write a check to anyone; he doesn't write his checks. R1 stated if he would have written the check, then he would have taken the check off the top. The check was not cashed at his bank, the check was cashed at the bank across the street from the facility, and that was not his bank. R1 stated this is not the first time he has had money stolen. R1 stated the facility found the money on the bus. R1 stated he doesn't feel safe and can't trust the staff and stated, How do you live like that? On 05/24/23 at 8:55 AM, V5, R1's POA, stated he noticed there was money missing from R1's account, when he went to pay his bills. V5 stated he notified the bank, and was then notified of a check written to V6 for $2000.00. V5 stated R1 is alert and knows what's going on. R1 has not written his own check in a long time. V5 stated he was not made aware of any check R1 would have written, and that the handwriting was different. That's when he notified the facility, and reported it to the police. On 05/25/2023 at 9:25 AM, V4, CNA, stated R1 is alert and knows what is going on. 2. R3's MDS, dated [DATE], documents R3 is cognitively intact. R3's written statement, dated 05/18/2023, documents his sister called the bank and the bank said there were several withdrawls from his account, and he didn't do them. It documents V6 tried to move money and was denied, but thinks she took money out of the ATM (Automated Teller Machine). It documents he knows who V6 is, and she works the night shift at the facility. It documents he has given his PIN (Personal Identification Number) number to his roommate who goes to the store for him. It documents he is not aware how someone could have gotten his PIN. On 05/24/2023 at 9:06 AM, R3 stated he is a resident at the facility, and has been here for some time, and he has a debit card he keeps at the facility. R3 stated V6, CNA, stole money from him, and he is not sure of the amount, but is aware she, (V6), took the money. R3 stated V6 went to the ATM (Automated Teller Machine) across the street, and took up to $200 dollars out of his account twice. He did not give V6 permission to take or use his debit card. R3 stated he did not give V6 the PIN number, and is unsure how she got it. R3 stated his phone was missing for some time, and his phone had his banking information in it, including his PIN number to his card. R3 stated, The staff looked for the phone and no one could find it. Then miraculously, (V6) located the phone on my dresser. R3 stated he was notified V6 attempted to remove money from his account using Cash app. R3 stated he does not have a Cash app account. R3 stated he has given his card and PIN number to his roommate because he gets things for him, but his roommate brings him a receipt. R3 stated he wants to press charges and they have called the police, but was unable to file a report, because R3 didn't know the amount taken. R3 stated he has asked the staff to help him buy things because he doesn't usually get out of the facility. On 05/25/2023 at 11:33 AM, V7, R3's sister, stated she had gotten R3's bank card from him to go and get money to pay his bills. V7 stated the balance on the account was a little over $300 dollars. V7 stated she notified R3 of this, and he said this was a mistake, and he had well over $1000 in the bank. V7 stated when she spoke with the bank, she was notified of several withdraws around 5:00 AM and 6:00 AM. V7 stated she was also notified V6 attempted to transfer money from R3's account to her account on 04/24/23 and 04/26/23. V7 stated the bank denied both transactions. V7 stated she was waiting for the bank to send the statements. On 05/25/23 at 1:30 PM, R6 stated R6 and R3 are roommates. R6 stated R3 has given him his card to go to the store and get some things. R6 stated R3 doesn't go anywhere. R6 stated R3 did give him his PIN number. R6 stated when he uses the card, it is because R3 has given it to him, and has asked him to get him something. R6 stated he always brings a receipt back. R6 stated he has never shared R3's PIN number and has never been to a bank for R3. On 05/26/2023 at 2:32 PM, V6, CNA, stated she had worked at the facility and took care of both R1 and R3. V6 stated she had not stolen any money from a resident. V6 stated R3 gave her his card and PIN number, and told her to go to the bank and withdraw money for him, and she did. V6 stated she felt bad for R3 because he had asked several people, and they would not do it, so she did. V6 stated she did not try to transfer any money from R3's account with a cash app, because she does not have a cash app account. V6 stated she knew she shouldn't have done it, but she did. V6 stated she has never received a loan from any resident. When asked if she cashed a check from R1, V6 would not answer, and ended the phone call. The facility's Abuse policy, dated September 29, 2022, documents Misappropriation of resident property: Misappropriation of resident property means the deliberate misplacement, exploitation, or wrongful, temporary, or permanent use if a resident's belongings or money without the resident's consent.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to submit an initial resident abuse of misappropriation to the State ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to submit an initial resident abuse of misappropriation to the State Agency within the time allotted for reporting for 1 of 3 resident (R1) reviewed for abuse. Findings include: 1. R1's Minimum Data Set, dated [DATE], documents R1 is cognitively intact. R1's check number 2686, dated 04/22/23, documents Pay to: V6, Certified Nursing Assistant, in the amount of $2000.00. with a memo: Loan. R1's written statement, dated 05/22/23, documents he had not given any employee money, or a check, to cash for their personal use. The staff must have gotten it out of his bag, in his book, in his nightstand, but he never saw them. He keeps some checks in his room in a bag in his drawer. He is missing checks, not sure how much, but his POA, (Power of Attorney) and lawyer would be returning, and would let him know the amount. On 05/24/2023 at 9:00 AM, V1, Administrator, stated she became aware of an incident of R1 having a check removed from his check book, and money taken from his account. V1 stated the check was out of sequence and did not look like R1's handwriting. V1 stated she was aware that R1 had checks at the facility. The checks were in his drawer, next to his bed, under some items. V1 stated to retrieve the checks, you would have to dig and get them. V1 stated they had a copy of the check. V1 stated the police were called, and a report was filed, she had interviewed R1, and he denied giving his check book to anyone. V1 stated R1 is alert and aware of his surroundings and knows what's going on. V1 stated the checks were written in a different handwriting than the other checks. V1 stated she received a call, and gave instructions to the staff. On 05/24/23 at 3:00 PM, V3, Regional Clinical Operations, stated R1's allegation was not reported to the State Agency. V3 stated it was combined with a previous allegation, because it was the same staff member. On 05/25/2023 at 3:40 AM, V1 stated she was previously notified, the allegation was reported, and then she was told it wasn't and that it was combined with the other one. The facility's Abuse policy, dated September 29, 2022, documents Procedures of Prevention 8. External Reporting of Potential Abuse In response to allegation of abuse, neglect, exploitation, or mistreatment, the facility must: a. Must ensure that all alleged violations involving abuse, neglect, exploitation, or mistreatment, including injuries of unknown source and misappropriation of resident property, are reported immediately, but not later than 2 hours after the allegation is made.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0694 (Tag F0694)

Could have caused harm · This affected 1 resident

Based on observation, record review, and interview, the facility failed to ensure a Peripherally Inserted Central Catheter, (PICC) site was assessed, maintained, and cared for; for 1 of 2 residents (R...

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Based on observation, record review, and interview, the facility failed to ensure a Peripherally Inserted Central Catheter, (PICC) site was assessed, maintained, and cared for; for 1 of 2 residents (R7) reviewed for IV treatment. 1. R7's Physicians Orders, not dated, documents 03/17/23, change PICC, (Peripheral-inserted central catheters), dressing weekly and PRN, (as needed), Once a day, on Friday. No end dates. R7's Medication Administration Record, (MAR), dated 05/01/23- 05/25/23, documents, change PICC dressing weekly and PRN, Once a day on Fri., (Friday), 05/05, 05/12 and 05/19/23 were marked as completed. On 05/25/23 at 1:40 PM, R7 was sitting in her wheelchair in room. V1, Administrator, removed the ace wrap from around R7's left arm, revealing a dressing to R7's PICC line, dated 05/12/23. On 05/25/2023, V1 stated, she did see the dressing to R7's PICC line was dated 05/12/23. V1 stated, she expects the staff to follow Physician orders, and the dressing should have been changed. On 06/06/2023 at 3:12 PM, V20, RN (Registered Nurse), stated when the facility has a PICC line, she would be the one that would care for it. V20 stated the dressing would be changed per Physician Orders. V20 stated if the dressing is not changed, it can become loose and/or get infected. On 06/06/2023 at 3:30 PM, V2, RN/ADON (Assistant Director of Nursing), stated when the facility has PICC lines, she provides care for them. V2 stated the dressings are to be changed weekly. V2 stated if they are not changed, they can get infected. V2 stated, You document in the Treatment Record when it is completed. If it is not done, you don't document that it is. V2 stated that this is the expectation of her staff. The facility's Obtaining and Following Physician Orders policy, dated July 2014, documents, It is the policy of (Company) Healthcare that Physician Orders will be obtained by licensed personnel and followed. The facility's Short Peripheral Intravenous Catheter, (PIVC), Dressing Change, revision date 06/01/21, documents Considerations: 1. The Peripheral Intravenous Catheter, (PIVC), insertion site is a potential entry site for bacteria, that could produce a catheter-related infection. Guidance: 1. Transparent dressings are changed, with each site rotation every seven days, or sooner if the integrity of the dressing is compromised (wet, loose or soiled).
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to maintain complete and accurate Medical Records by documenting treatments not performed, for 1 of 2 residents (R7) reviewed for IV treatment...

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Based on interview and record review, the facility failed to maintain complete and accurate Medical Records by documenting treatments not performed, for 1 of 2 residents (R7) reviewed for IV treatments. 1. R7's Physicians Orders, not dated, documents 03/17/2023 Change PICC, (Peripheral-inserted central catheters), dressing weekly and PRN, (as needed), Once a day on Friday. No end dates. R7's Medication Administration Record, (MAR), dated 05/01/23- 05/25/23, documents change PICC dressing weekly and PRN, Once a day on Fri., (Friday), 05/05, 05/12 and 05/19/23 were marked as completed. On 05/25/23 at 1:40 PM, observed R7 sitting in her wheelchair in room. V1, Administrator, removed the ace wrap from around R7's left arm, revealing a dressing to R7's PICC line, dated 05/12/23. On 05/25/2023, V1 stated she did see the dressing to R7's PICC line that was dated 05/12/23. V1 stated she expects the staff to follow Physician Orders, and the dressing should have been changed. V1 stated the nurse should not have documented the treatment was completed. On 06/06/2023 at 3:30 PM, V2, RN/ADON (Registered Nurse/Assistant Director of Nursing), stated when the facility has PICC lines, she provides care for them. V2 stated the dressings are to be changed weekly. V2 stated if they are not changed, they can get infected. V2 stated you document in the Treatment Record when it is completed. V2 stated if it is not done, you don't document that it is. V2 stated this is the expectation of her staff. The facility's Short Peripheral Intravenous Catheter, (PIVC), Dressing Change, revision date 06/01/21, documents Guidance: 22. Documentation in the medical record includes but is not limited to: 22.1 Date and time 22.2 Site assessment 22.3 Reason for dressing change 22.4 Patient response to procedure 22.5 Patient/significant other teaching.
Apr 2023 2 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to investigate a resident-to-resident altercation, faile...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to investigate a resident-to-resident altercation, failed to assess a resident after a resident-to-resident altercation, and failed to keep a resident safe from resident-to-resident altercations for 3 of 3 residents (R1, R2 and R4) in a sample of 5. This failure resulted in R2 pulling R4's hair, and R2 pulling R1 halfway out of bed. R1 sustained a bruise on her left lower extremity. Findings include: 1. R2's Undated Face Sheet documents, she was admitted to the facility on [DATE] with diagnoses including depression, dementia with mood disturbance, and anxiety. R2's Minimum Data Set, (MDS), dated [DATE], documents moderately cognitively impaired, behavioral symptom presence & frequency: physical and verbal behavioral symptoms (hitting, kicking, pushing, scratching, grabbing, threatening others, screaming at others and cursing at others) directed toward others occurred daily other behavioral symptoms (physical symptoms such as hitting or scratching self, pacing, rummaging, verbal/vocal symptoms like screaming/disruptive sounds) not directed toward other occurred daily. Behavioral symptoms: no impact on resident or others. Change in behavior or other symptoms resident's current behavior status was documented: worse. R2's Care Plan, dated 3/30/2023, documents, behavioral symptoms: resident exhibiting problems as seen by wandering, verbally abusive, screaming, making disruptive sounds, grabbing and cursing. Goal: Resident will have behavior improve as seen by decreased episodes of. Approaches: encourage family support and/or involvement, encourage resident to keep involvement in activities of choice, encourage resident to vent feelings/fears/frustrations PRN, (when needed), notify MD, (Physician), as needed, observe involvement in activity, provide meds as ordered and monitor effectiveness, psychiatric consult as needed, 1:1 visits as needed for reassurance, call light within reach while in room, check for pain, observe for changes in appetite/signs of withdrawal/ crying and tearfulness decreases in social interactions and changes in routine. R2's Behavioral Analysis Report, dated 4/6/2023 at 10:43 PM, by V9, Certified Nurse Assistant, (CNA), documented scratched a CNA, pulled R4's hair, and tried to pull R1 out of bed. R2's Resident Progress Notes, dated 4/2023, no resident-to-resident altercations documented. On 4/20/2023 at 11:37 AM, R2 lay in bed with the bed lowest to the floor. R2 was awake and calm at the time of the interview. R2 stated she gets mad at staff and residents from time-to-time because, she's just crazy in that way. R2 recalled pulling R4's hair while in the dining room one day because R4 wouldn't shut up. R2 recalled she didn't pull any of R1's hair out, but, she did pull R4's hair, so she would stop talking. R2 denied pulling her roommate, R1, out of bed. Review of the Facility's Resident Room Roster, dated 4/20/2023, documents R1 and R2 are roommates. 2. R1's Undated Face Sheet, documents she was admitted to the facility on [DATE], diagnoses include Alzheimer's disease, cognitive communication deficit, need for assistance with personal care and psychosis. R1's MDS, dated [DATE], documents she is severely cognitively impaired. Delirium symptoms of inattention, disorganized thinking and altered level of consciousness behavior present, fluctuates. No behaviors impact resident or others. R1's Undated Care Plan doesn't address she is at risk for abuse. R1's Resident Progress Note, dated 4/6/2023, no progress notes documented regarding R2 pulling R1 out of bed, or if R1 was assessed by a nurse for injury after staff observed R2 pulling on R1's lower extremities, pulling her out of bed. R1's Resident Progress Noted, dated 4/7/2023 at 2:51 AM, by V21, LPN (Licensed Practical Nurse), documents, Noted a 4.5 x 2 hematoma to L, (left), calf. No c/o, (complaint of), pain or facial grimacing during assessment. Resting in bed in lowest position. Call light within reach. Will continue to monitor. NP, (Nurse Practitioner), and ADON, (Assistant Director of Nurses), notified. Will have day shift notified POA, (Power of Attorney.) On 4/20/2023 at 3:00 PM, R1 was observed sitting in her wheelchair near the dining room. R1 didn't respond to IDPH (Illinois Department of Public Health) surveyor's questions. R1 was not interviewable. On 4/21/2023 at 11:16 AM, V8, LPN, pulled up R1's left pant leg and measured a bruise on R1's left lower calf 5 centimeters, (cm), by 1.3 cm. V8 stated the bruise was purple and black in color. 3. R4's Undated Face Sheet, documents she was admitted to the facility on [DATE], with diagnoses including dementia, psychotic/mood disturbance and anxiety. R4's Undated Care Plan documents psychosocial well-being resident at risk of abuse, related to diagnosis of dementia. Goal: resident will remain abuse free until next review. Approaches: all staff to monitor resident for signs and symptoms of abuse. R4's Resident Progress Note, dated 4/6/2023, no progress notes documented regarding R2 pulling R4's hair. R4's MDS, dated [DATE], documents she is moderately cognitively impaired and has verbal behavioral symptoms, (hitting, kicking, pushing, scratching and grabbing), directed towards others 1 to 3 days. Behavioral symptoms: no impact on resident or others. Change in behavior or other symptoms: same. On 4/20/2023 at 3:30 PM, R4 was observed sitting in her wheelchair near the dining room. R4 didn't respond to IDPH surveyor's questions. R4 was not interviewable. On 4/20/2023 at 10:30 AM, V1, Administrator, stated they had two residents get into an altercation over Bingo card a few weeks ago, but there hadn't been any other resident-to-resident altercations in April 2023 that she was aware of. On 4/20/2023 at 12:06 PM, V2, Director of Nursing (DON), stated, 2 residents had an altercation in the activity room over a card game a few weeks ago, but there hasn't been any other resident to resident altercations other than that incident. No residents have a history of being physically aggressive with other residents at the facility. The Facility's Daily Staffing Sheet, dated 4/6/2023, documented V10, CNA (Certified Nursing Assistant), was assigned to 200 hall evening shift which included R1, R2 and R4. On 4/20/2023 at 3:02 PM, V10, CNA, stated she works evening shift from 2:30 PM to 10:30 PM at the facility, and is often assigned to R2. R2 has behaviors and yells at her roommate, R1, often and makes her cry. One evening a few weeks ago, V10 recalled she was assigned to R2 and R2 was out of sorts. R2 always yells at staff and residents, especially her roommate (R1) but, this evening R2 was really agitated. V10 attempted to sit with R2 that shift, but she had to take care of other residents as well. At one point, she went to check on R2, and found her pulling R4's hair while R4 lay in bed. V10 redirected R2 at that time, and recalled R4 stated, I think she thought I wore a wig! V10 propelled R2 to the 200-hall nurse's station and went to assist other residents. A few minutes later, she witnessed R2 pulling her roommate, (R1), halfway out of bed. R1 was yelling, Stop! Stop! Stop! V10 ran into the room and redirected R2 from pulling on R1's lower extremities. V10 stated, she reported R2's behaviors to V14, LPN, but she didn't see her go down and check the residents. V10 stated after she redirected R2, she noted a large dark purple bruise on R1's left lower extremity, calf area. V10 stated for some reason she couldn't document resident behaviors in the computer that night, so when midnight shift got there, she asked another CNA, (name unknown), to document the incident in CNA charting. V10 stated she was upset this incident occurred because no one did anything about R2 yelling at R1 prior to the incident, and R1 has dementia and can't speak up for herself, but she doesn't serve to be yelled at and hurt by R2. On 4/20/2023 at 1:46 PM, V9, CNA, stated she works midnight shift at the facility from 10:30 PM to 7:00 AM. V9 stated about a week ago, she received CNA report from V10, CNA, and V10 told her R2 thought R4 was wearing a wig and pulled R4's hair. The same evening R2 pulled her roommate, (R1), out of bed, causing a bruise to R1's left lower leg. V9 stated R2 has aggressive behaviors and yells at residents all the time. V9 stated she reported R2's behavior to an agency nurse, (name unknown), but didn't think anything was done about it because, R1 and R2 are still roommates. V9 stated she documented the incident in the CNA charting for V10 because she is an agency CNA and doesn't have computer access. Although she didn't witness the incident, she documented it for V10. The Facility's Daily Staffing Sheet, dated 4/6/2023, V14, LPN, was assigned to 200 hall evening shift, which included R1, R2 and R4. On 4/20/2023 at 3:30 PM, V14, LPN, stated she works evening shift from 2:00 PM to 11:00 PM at the facility, and is often assigned to R2. R2 has a lot of behaviors including yelling at staff and residents. V14 witnessed R2 yelling and degrading R1 often and stated, they bicker a lot. No staff reported R2 pulled R4's hair, or that R2 pulled R1 out of bed. If staff reported that incident, I would have assessed all resident involved and documented the incident in the nurse's notes. V14 never witnessed R2 be physical with other residents. The Facility's Daily Staffing Sheet, dated 4/6/2023, documents V3, Assistant Director of Nursing, (ADON), was clinical on-call. On 4/21/2023 at 11:00 AM V3, ADON stated no one reported R2 pulled R4's hair or R2 pulled R1 out of bed. It was V3's understanding the bruise on R2's left lower extremity was identified on 4/7/2023, and it was from her wheelchair. When there is a resident-to-resident altercation staff are expected to call the clinical on-call to let them know what occurred to ensure an investigation is started immediately if needed. On 4/21/2023 at 11:25 AM, V2, DON stated, When a new bruise was assessed, I expect staff who initially see the bruise to report it to a nurse. When staff observe a resident-to-resident altercation, staff should immediately separate the residents and ensure they are safe, then notify the charge nurse. The charge nurse is responsible for opening an event and documenting what occurred. The charge nurse should assess all residents involved in the altercation for injuries immediately, so they know the residents are ok. The charge nurse is expected to document the incident in all involved residents' medical records what exactly occurred and if any injuries were sustained. The charge nurse should call (V1, Administrator) and (V3, ADON), and if there is an injury the charge nurse should notify the provider of the resident that got injured. CNAs document resident behavior in the computer but, it is all check off, CNAs can't type free text notes in the computer. V2 read R2's Behavior Analysis Report, dated 4/6/2023, and stated she wasn't aware R2 pulled R4's hair or that R2 pulled R1 out of bed. It was V2's understanding the bruise on R1's left lower extremity came from her footrest, but it could have been from R2 pulling on her, that is why she expects the charge nurse to assess residents after an altercation, to ensure there are no injuries sustained. V2 expected the charge nurse to obtain written statements from staff regarding what occurred because, resident to resident incidents is considered abuse and she wants to ensure staff are protecting the residents. V2 stated, she expects staff to follow the facility's abuse policy and procedure. On 4/21/2023 at 12:00 PM, V1 stated no one reported R2 pulled R4's hair, or that R2 pulled R1 out of bed. V1 stated staff should have notified the charge nurse and the charge nurse should have assessed all residents involved for injury and notified herself, V2, and V3, and an investigation should have been started immediately. On 4/21/2023 at 2:10 PM, V22, Family Nurse Practitioner, stated, (R2) has physical and verbal behaviors, and she is followed by a psychiatrist. (R2) has advanced dementia and grabs, hit and yells at staff and residents. Approximately 2 weeks ago a nurse, (name unknown), reported to her that (R2) grabbed (R1's) leg and (R1) sustained a bruise. V22 stated, The facility staff knew about it because a nurse told me about it; I assumed it was investigated. V22 stated she wasn't told R2 attempted to pull R1 out of bed, or R2 pulled R4's hair; she would have notified R2's psychiatrist because she can't do anything else for R2 other than to drug her, and that could cause R2 to fall. V22 expected facility staff to follow the abuse policy and investigate the resident-to-resident altercation when it occurred. The CNA should have reported the incident to the charge nurse, who should have assessed all residents immediately and documented in each resident's medical record what occurred and if any injuries were sustained. The Facility's Abuse Prevention Program, revised 9/29/2022, documents employees are required to report any incident, allegation or suspicion of potential abuse they observe, hear about or suspect immediately to the administrator. Upon learning of the report, the administrator shall initiate an incident investigation. The nursing staff is additionally responsible for reporting on facility incident report the appearance of suspicious bruises. Upon report of such occurrences, the nursing supervisor is responsible for assessing the resident, reviewing documentation, and reporting to the administrator. If the resident complains of physical injuries, or if resident harm is suspected, the resident's physician will be contacted for further instructions. The facility will take steps to prevent further potential abuse while the investigation is in progress and will immediately take appropriate steps to remediate the non-compliance and protect residents from additional abuse. Residents who allegedly mistreated another resident will be removed from the situation and will have limited contact with the targeted individual during the course of investigation. The accused resident's condition shall be immediately evaluated to determine most suitable therapy, care approaches and placement, considering his/her safety, as well as the safety of other residents and employees of the facility. Any willful action that results in physical injury, mental anguish or pain must be reported. Internal investigation of abuse: all incidents will be documented, whether or not abuse occurred, was alleged or suspected. Any incidents or allegation involving abuse will result in an abuse investigation. Any other incident or pattern involving reasonable cause to suspect abuse, will result in an abuse investigation. The facility shall immediately contact local law enforcement authorities in the following situations: physical abuse involving physical injury inflicted on a resident by another resident.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to keep a resident from ingesting hazardous material for...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to keep a resident from ingesting hazardous material for 1 of 3 residents (R3) in a sample of 5. Findings include: R3's Undated Face Sheet, documents she was admitted to the facility on [DATE]. Diagnosis included cognitive communication deficit, no diagnosis of Pica, (compulsive eating disorder in which people eat nonfood items. Dirt, clay, and flaking paint are the most common items eaten). R3's Undated Care Plan documents, [NAME] was not addressed as a problem and no interventions were documented to prevent R3 from ingesting paint chips. R3's Minimum Data Set, dated [DATE], documents she is severely cognitively impaired. Delirium: behavior present, fluctuates for inattention disorganized thinking and altered level of consciousness. No indicators of psychosis. No behaviors impact on resident or others. R3's Electronic Medical Record, dated 4/2023, shows no documentation R3 eats paint chips. On 4/20/2023 at 10:40 AM, R3 was observed sitting up in her wheelchair in the activity room with other staff and residents. No observation of R3 eating paint chips was observed. On 4/20/2023 at 12:42 PM, V8, LPN (Licensed Practical Nurse), stated she's never witnessed R3 eating paint, and no staff have reported R3 eats paint. On 4/20/2023 at 2:02 PM, V11, Certified Nurse Assistant (CNA), stated, (R3) chips paint from the wall next to her bed and eats it. V11 stated she's told all staff that will listen that R3 is doing this because she doesn't want R3 to get sick. V11 stated she reported it to V12, LPN, V8, LPN, V13, RN, and V19, Business Office Manager. V11 stated V19 told her they discussed R3 eats paint off the wall in morning meeting a few weeks ago, and V19 told V11 the facility was going to put a panel on R3's wall alongside the bed so R3 couldn't eat paint anymore. V11 stated nothing has been done about R3 eating paint, and she is concerned R3 will get sick. On 4/20/2023 at 3:45 PM, V12, LPN, stated, (R3) chips the paint off the wall while she lays in bed and eats it. Staff are aware of it, but they don't do anything about it. V12 stated she's reported it to V1, Administrator, V2, DON (Director of Nursing), and V3, ADON (Assistant Director of Nursing) but, nothing's been done about it. On 4/20/2023 at 12:42 PM, V8, LPN, stated she's never witnessed R3 eating paint, and no staff have reported R3 eats paint. On 4/20/2023 at 3:40 PM, V13, RN, stated she hasn't witnessed R3 eat paint, and no staff have reported that she eats paint off her wall while in bed. On 4/21/2023 at 3:45 PM, V19, Medical Records, stated she was aware R3 peels paint from the wall, but not aware R3 eats it; no staff have ever reported to her R3 is eating paint from the wall, and no one said they are going to put a panel on her wall to prevent R3 from eating paint. On 4/20/2023 at 2:17 PM, V17, Maintenance Director, stated he started working at the facility 2 weeks ago, and he attends morning meeting for a few minutes to see if there are any maintenance issues, and then he leaves the meeting. V17 wasn't aware of a resident eating paint off her wall, and didn't have knowledge of a panel being put against a resident's wall due to them eating paint chips. V17 stated there was no documentation in the maintenance repair book regarding a resident's wall needing to be paneled or anything like that. V17 measured the area with chipped paint along the left side of R3's bed measured 50 inches length and 32 inches height. On 4/20/2023 at 3:10 PM, V10, CNA, stated R3 chips paint of the wall while lying in bed and eats it. She's reported R3 eating paint chips to V1, Administrator, V2, DON, and V3, ADON, and she doesn't think there was anything done about it. On 4/20/2023 2:31 PM, V20, Assistant Regional Director, stated he didn't have knowledge of any residents eating paint. He thought R3's wall next to her bed needed to be repainted because the paint faded, not because she was eating paint. On 4/21/2023 at 1:50 PM, V20, Assistant Regional Director, stated the facility doesn't have a no eating paint chip policy, or a polity to keep residents away from hazardous materials. On 4/21/2023 at 2:10 PM, V22, Family Nurse Practitioner, stated no residents eat paint chips at the facility she was aware of, and if staff reported that to her, she would want the resident to be assessed and her bed position changed immediately, because eating paint chips can make you sick. V22 stated, Staff report all kinds of crazy things, so why they wouldn't report to me that a resident is eating paint chips.
Mar 2023 11 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Resident Rights (Tag F0550)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to respond to call lights in a timely to address residents' needs for ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the Facility failed to respond to call lights in a timely to address residents' needs for 7 of 18 residents (R2, R5, R17, R19, R22, R32, R36) reviewed for dignity in the sample of 40. Findings include: 1. R22's Minimum Data Set (MDS), dated [DATE], documents R22 is cognitively intact. On 3/29/23 at 10:00 AM, R22 stated, I feel ignored at times. We have to wait a long time on call lights, and they always say, Let me check on that and you never see them again. I have learned that if I use the (call) light in the bathroom they come a lot faster than (if I use) the one on the bed. 2. R19's MDS, dated [DATE], documents R19 is cognitively intact. On 3/29/23 at 10:00 AM during the Resident Council Meeting, R19 stated he has to wait a long time for help when he presses his call light. 3. R5's MDS, dated [DATE], documents R5 is cognitively intact. On 3/29/23 at 10:00 AM during the Resident Council Meeting, R5 stated there are often long waits when she presses her call light. 4. R17's MDS, dated [DATE], documents R17 is moderately cognitively impaired. On 3/28/23 at 12:10 PM, R17 stated the facility needs more staff, especially at night. R17 further stated she feels call light waits are too long, and she previously sat on the pot for a long time waiting for someone to come help her. The facility's Resident Council Minutes, dated 3/8/2023, documents call lights are not being answered. The Facility's Resident Council Mintues, dated 2/8/2023, documents not answering call lights. On 3/30/23 at 1:12 PM, V2, Director of Nursing (DON), stated, I would expect call lights to be answered as soon as possible. On 3/30/23 at 1:14 PM, V3, Assistant Director of Nursing (ADON), stated, Call lights really should be answered immediately, but that doesn't always happen. We do a pretty good job during the day, but we don't have as much staff at night, so sometimes they do have to wait for a little while. 7. R36's MDS, dated [DATE], documents R36 is cognitively intact. On 3/27/23 at 9:50 AM, R36 stated, Sometimes it takes a long time for someone to answer my light. It seems the evening shift is the worst. Sometimes they don't even come. The Facility's Answering the Call Light Policy, revised June 2020, documents, The purpose of this procedure is to respond to the resident's requests and needs. Answer the resident's call as soon as possible. Be courteous in answering the resident's call. It continues, If you have promised the resident you will return with an item or information, do so promptly. 5. On 3/27/2023 at 8:45 AM, R2 stated call lights are not answered timely. R2's MDS, dated [DATE], documents R2 is moderately impaired cognitively. 6. On 3/27/2023 at 9:45 AM, R32 stated it can take a while for call lights to be answered. R32's MDS, dated [DATE], documents R32 is moderately cognitively impaired.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the Physician of a change of condition for 1 of 16 (R151) re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the Physician of a change of condition for 1 of 16 (R151) reviewed for change of condition in the sample of 40. Findings Include: R151's Face Sheet, print date of 3/30/23, documents R151 was admitted on [DATE] a 4:58 PM, with diagnoses of Nondisplaced midcervical fracture of left femur, Hemiplegia and hemiparesis following a stroke affecting right dominant side, and Limitations of activity due to disability. R151's Minimum Data Set, dated [DATE], documents, R151 was severely cognitively impaired, and required extensive assistance of 2 staff members for bed mobility, transfers, dressing and toileting. R151's Nurse Note, dated 3/21/23 at 3:58 AM, documents, 98.7 (temperature), 88 (pulse), 20 (respirations), 116/66 (blood pressure), Sp02 (oxygen saturation) 96A% on 1LPM/NC (1 liter of oxygen per nasal canula). PRN (as needed) [NAME] (tylenol) admin (admonistered) for c/o (compaint of) L (left) hip and generalized pain with some relief. T&P (turn and position) q (every) 2 hrs (hours) with incont (incontinent) care. Fluids encouraged and taken fair during NOC (nighttime). Res (resident) is alert with confusion at times. L hip incision well approximated with staples intact and no s/sx (signs and symptoms) of infection to surgical site. L leg/foot noted with internal rotation. NP (V20, Nurse Practitioner) notified. R151's Social Service Note, dated 3/21/23 at 10:23 AM, documents, Resident is a 84yr (year old) female that is alert and oriented, to self only, family remain involved. Resident is a short term care, DNR(Do Not Resuscitate) code status, resident feels tired, depressed, trouble sleeping. Resident has a new behavior of screaming at others, recent new change, resident is a new admit to the facility. Resident has a diagnosis of cerebral infarction, type 2 diabetic, major depression, anxiety disorder, Insomnia. Resident was up in her chair, call light within reach, resident had no concerns or complaints, happy with her care. R151's (local) Hospitalist Service History and Physical, dated 3/23/23, documents, History of present Illness. (R151) is an [AGE] year old female admitted to the medical floor today from (R24's Orthopedic Surgeon) office due to a left dislocated hip s/p (status post) left hemiarthroplasty 3/9. It continues, Operative Note, dated 3/25/23 signed by (R24), documents, This is an [AGE] year old white female with left sided hemi- hip arthroplasty secondary to a fracture. She was sent to the nursing home. Unfortunately, she was seen in the office (R34's office) yesterday and the hip was dislocated. It was unclear as to when that happened. I did discuss with the patient and the daughter, her requirement for surgery. On 3/28/23 at 8:10 AM, V5, Certifed Nurses Aide (CNA), stated she had worked with R151. V5 stated she did notice some rotation in R151's leg, and that is was noticed toward the end of her stay. V5 further stated the nurses were aware of the problem, and they were all talking about it. V5 stated R151's pain did seem to get worse toward the end of her stay, and they were not even getting her out of bed because it hurt R151 to bad to sit in a wheelchair. On 3/29/23 at 4:07 PM, V32, Licensed Practical Nurse, (LPN), stated, I did notice that (R151's) leg was internally rotated. I faxed a message over to (V20 Nurse Practitioner). I let the Director of Nurses (V2) know and she said that she will handle it in the morning and that (R151) has a doctor appointment coming up. On 3/30/23 at 1:30 PM, V20, Nurse Practitioner, stated, I saw (R151) on 3/17/23 for her admission assessment. I did not find anything concerning about her at that time. The day after that, I had jury duty, so I was not in the office. If the nurse on 3/21/23 noticed a change in her leg, she should have called the on call Doctor or sent her to the emergency room because something like that should not be sent over fax. I am sure (V34, Primary Care Physician) saw the fax and took care of it, but I can not speak for him because I was out of the office on jury duty. On 3/30/23 at 1:34 PM, V2, (Direcotr of Nurses DON) was questioned if she was aware of R151's internal rotation noted on 3/21/23, and if the nurse handled it appropriately, V2 stated,I would have expected the nurse to call the provider (V34) to let him know. When I came in that morning, I was told the Doctor office had already called and they stated to just leave it be until she had her follow up appointment. V2 can not remember which nurse told her this. On 3/30/23 at 4:00 PM, V24 (Orthopedic Surgeon) was questioned if he was aware that a nurse on 3/21/23 on night shift documented R151 had an internal rotation, and if it was appropriate to fax V20, Nurse Practitioner, to notify the change of condition, or should she have notified the physician. V24 stated, No they should not of notify me or anyone else they should have called 911 and sent (R151) to the Emergency Room. They would have looked at her and admitted her that night for me. I knew exactly what was wrong by looking at her. She had dislocated hip; do you realize how painful that had to be for her? Think about that she had a dislocated hip. On 3/31/23 at 1:03 PM, V34, (R151's Primary Physician), stated, If a patient has a change of condition, I would expect the nursing staff to call the on call Doctor or they could have even called me. The Facility's Change in a Resident's Condition or Status Policy, dated November 2016, documents, A facility must immediately inform the resident; consult with the resident's physician; and notify, consistent with his or her authority, the resident representative(s) when there is (e.g., changes in level of care, resident rights, etc.). The Nurse Supervisor/Charge Nurse will notify the resident's Attending Physician or On-Call Physician when there has been: It continues,A discovery of injuries of an unknown source; a significant change in the resident's physical/emotional/mental condition psychosocial status to either life-threatening conditions or clinical complications. A significant change of condition is a decline or improvement in the resident's status that: Will not normally resolve itself without intervention by staff or by implementing standard disease-related clinical interventions (is not self-limiting); impacts more than on area of the resident's health status; requires interdisciplinary review and/or revision to the care plan.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed investigate an injury of unknown origin for 1 of 16 residents (R151) r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed investigate an injury of unknown origin for 1 of 16 residents (R151) reviewed for investigation of injury of unknown origin in the sample of 40. Findings Include: R151's Face Sheet, print date of 3/30/23, documents R151 was admitted on [DATE] a 4:58 PM with diagnoses of Nondisplaced mid cervical fracture of left femur, Hemiplegia and hemiparesis following a stroke affecting right dominant side, and Limitations of activity due to disability. R151's Minimum Data Set, dated [DATE], documents R151 was severely cognitively impaired, required extensive assistance of 2 staff members for bed mobility, transfers, dressing and toileting. R151's Nurse Note, dated 3/21/23 at 3:58 AM, documents, Res (resident) is alert with confusion at times. L hip incision well approximated with staples intact and no s/sx (signs and symptoms) of infection to surgical site. L leg/foot noted with internal rotation. NP (V20, Nurse Practitioner) notified. R151's (local) Hospitalist Service History and Physical, dated 3/23/23, documents, History of present Illness. (R151) is an [AGE] year old female admitted to the medical floor today from (R24's Orthopedic Surgeon) office due to a left dislocated hip s/p (status post) left hemiarthroplasty 3/9. It continues, Operative Note, dated 3/25/23 signed by (R24), documents, This is an [AGE] year old white female with left sided hemi- hip arthroplasty secondary to a fracture. She was sent to the nursing home. Unfortunately, she was seen in the office (R34's office) yesterday and the hip was dislocated. It was unclear as to when that happened. I did discuss with the patient and the daughter, her requirement for surgery. R151's Nurses Note, dated 3/23/23 at 6:18 PM, documents, Resident admitted to (local) Hospital. Displace Hip. Family aware with update. On 03/28/23 10:58 AM, V1, Administrator, stated the facility has not investigated any injuries of unknown origin, or had any other abuse investigation since February outside of (R40). On 3/30/23 at 1:34 PM, V2, Director of Nursing, stated, I called over to the hospital to find out what had happened and why they were keeping her. The nurse at the hospital stated that they were keeping her and taking her for surgery the next da,y and they didn't know what happened to it. I did talk to my staff, and nobody knew anything. I did not document that anywhere. On 3/30/23 at 2:00 PM, V15, Regional Nurse, stated she was unaware of the situation related to R151, and if she would have been notified, she would have given to staff is to do an injury of unknown origin investigation because that is what you do. The Facility's Abuse Prevention Program Policy, revised 12/16/16, documents, Abuse is the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. Abuse also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being. Any other incident or pattern involving reasonable cause to suspect abuse, neglect, or misappropriation, will result in an abuse investigation. An injury should be classified as an injury of unknown source when both of the following conditions are met. The source of the injury was not observed by any person, or the source of the injury could not be explained by the resident AND the injury is suspicious because of the extent of the injury or the location of the injury. Final Abuse Investigation Report. The investigator will report the conclusions of the investigation in writing to the administrator or designee within five working days of the reported incident. The administrator or designee will review report. The administrator or designee is then responsible forwarding a final written report of the results of the investigation and of any corrective action taken to the Department of Public Health within 5 working days of the reported incident. The administrator or designee is also responsible for informing the resident or their representative of the results of the investigation and of any corrective action taken.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to treat pressure ulcers per physician's orders for 1 of 6 residents (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to treat pressure ulcers per physician's orders for 1 of 6 residents (R151) reviewed for pressure ulcers in the sample of 40. Findings include: 1. R151's Face Sheet, print date of 3/30/23, documents R151 was admitted on [DATE] a 4:58 PM, with diagnoses of Nondisplaced mid cervical fracture of left femur, Hemiplegia and hemiparesis following a stroke affecting right dominant side, and limitations of activity due to disability. R151's Minimum Data Set, dated [DATE], documents R151 was severely cognitively impaired, required extensive assistance of 2 staff members for bed mobility, transfers, dressing and toileting. R151's Nurse's Notes, dated 3/14/23 at 5:06 PM, documents, Resident arrived per ambulance tolerated well. Appetite at supper good fed per staff. O2 @ 1L (oxygen and 1 liter) per nasal cannula. skin check done s/t (skin tear) left elbow done at her home, Fatty tumor on by spine, Left hip fx. (fracture). Had a fall at home. There was no documentation R151 had a pressure ulcer or pressure injury. R151's Nurse Note, dated 3/18/23 at 7:33 AM, documents ,Dressing changed to left hip incision due to soiled. Incontinence care provided. During care, noted a stage 2 to coccyx, measuring 1.5 cm (centimeters) x (by) 1cm x 0.1cm. (V20, Nurse Practitioner) notified, new order for calmoseptine cream Q (every) shift and PRN (as needed) until healed. DON (Director of Nursing) notified. R151's Physician Orders, dated March 2023, fails to document an order for calmoseptine cream. R151's Nurse's Note, dated 3/21/23 at 10:29 PM, documents, New order for resident (V35, Doctor). Culture on stool/C-Diff (clostridium difficile colitis) Calcium Alginate- SSD with Collagen Border BID. Left message for daughter to call Nursing Home. R151's Physician Orders, dated March 2023, documents, Start date: 3/23/23. TX (treatment): Coccyx: Cleanse with w/c (wound cleanser) or n/s (normal saline). Apply collagen and SSD (Silver Sulfadiazine Cream), calcium alginate. Cover with bordered dressing. Daily and PRN (as needed) until healed. R151's Treatment Administration Record (TAR), dated March 2023, documents, Barrier Ointments to Coccyx and buttocks as need. Start date of 3/15/23. This TAR fails to document R151 received Calmoseptine Ointment. The order for Coccyx: Cleanse with w/c (wound cleanser) or n/s (normal saline). Apply collagen and SSD (Silver Sulfadiazine Cream), calcium alginate. Cover with bordered dressing. Daily and PRN until healed was not documented on the TAR. The facility has no documentation available for review of why R151's coccyx treatment was changed on 3/21/23, or coccyx pressure ulcer measurements after 3/18/23. R151's Care Plan, dated 3/15/23, documents, Problem: Resident's at risk for skin failure areas, r/t (related to) alteration in mobility and multiple meds and dx's (diagnoses) that include left hip fracture, weakness, decreased appetite. Approach: 1.) Weekly skin checks per licensed nurse. Document skin check in EMR (Electronic Medical Record). 2.) Treatments as per orders. Assess effectiveness of treatment with weekly skin notes. 3.) Toilet (or check if resident is incontinent) a/p meals, naps, activities, and prior to HS (hour of sleep). Check Q (every) 2hrs (hours) and PRN during HS. 4.) Staff to apply lotion to dry skin areas PRN to assist in maintenance of skin elasticity. 5.) Routine skin examinations during ADL's (Activities of Daily Living) and turning/repositioning/pressure redistribution. Report any red or open areas to the charge nurse 6.) T&P (turning and repositioning)( Pressure Redistributed) every 2 hours and PRN. R151's Care Plan fails to document R151's Stage 2 coccyx pressure ulcer. On 3/30/23 at 1:34 PM, V2, Director of Nursing, (DON) was questioned about R151's coccyx pressure ulcer. V2 stated, The pressure area got the normal treatment for a pressure area of that size. It was difficult to turn her. I don't know if I saw it or not. The Facility's Policy Wound Management Program, revision date 2/26/21, documents f. The nurse will measure the area; call physician to obtain appropriate treatment order, call the guardian/family member to inform him/her, document the area on the TAR, and initiate the treatment.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide range of motion for 1 of 4 residents (R36) re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide range of motion for 1 of 4 residents (R36) reviewed for limited range of motion in the sample of 40. Findings include: R36's Face Sheet, print date of 3/29/23, documents R36 was admitted on [DATE], and has diagnoses of Stroke and Hemiplegia and hemiparesis following nontraumatic intracerebral hemorrhage affecting right dominant side. R36's Physician Orders, dated March 2023, documents, Restorative Therapy Program for PROM (passive range of motion) 6 - 7 times a week. R36's Minimum Data Set, dated [DATE], documents R36 is cognitively intact and limited range of motion on 1 side of the upper and lower extremity. R36's Care Plan, dated 5/12/21, documents, Resident is at risk for contracture r/t (related to) decreased mobility secondary to stroke. Approach: assess for need of assistive device, splint or prothesis. PROM with daily care as tolerated to upper and lower extremities. R36's Care Plan, dated 10/19/21, documents, PROM's - Resident has alteration in mobility, and participates with staff assistance ( verbal and physical) for ROM exercises. Approach: Perform all the ROM exercises gently and smoothly. Do not over- stretch a muscle. It continues, 8). Perform 15 rep (repetitions) each joint x 3 may be broken into multiple sessions to equal 15 minutes per day. On 3/27/23 at 9:50 AM, R36 was sitting in his room in his recliner. R36's last 3 fingers on his right hand were curling in toward his palm. R36's fingers do not touch the palm of R36's hand. The fifth finger is the worst one. R36 has a blue hand wrist splint on his bedside table. At that time, R36 stated he does not receive exercises for his right hand. R36 stated he cannot move the fingers on that hand. R36 stated his son, V18, is the one that puts the brace on him. On 3/27/23 at 10:23 AM, V18, stated, I am the one that puts that brace on him. I have never seen the staff work with his hand. I come every day for a visit. On 3/29/23 at 9:10 AM, R36 was sitting in his recliner. R36 was not wearing his right-hand splint brace. On 3/29/23 at 9:20 AM, V6, Certified Nurse's Aide (CNA) and V9, CNA, both stated they work with R36 often. Both further stated they do not provide range of motion for R36. V6 stated, I believe therapy is working with him. On 3/29/23 at 10:04 AM, V5, CNA, entered R36's room, and applied R36's right wrist/hand brace. R36 asked how long he had to wear it. V5 stated she did not know, and she would check with the nurse. On 3/29/23 at 10:24 AM, V5 returned to the room, and told R36 she has spoken to therapy, and she needs to check the brace every 30 minutes since he hasn't wore it in a while. On 3/29/23 at 2:35 PM, V5 stated she usually puts his brace on when she is here, but she is not sure why he has not had it on the last few days. V5 stated she does work with R36 fingers by bending them while she gets him dressed and things like that, but I don't use a formal plan. V5 further stated, I have been doing this for a long time, so I know you have to work contracted fingers, so they don't curl into their hand. On 3/29/23 at 2:45 PM, V2, Director of Nursing, stated the staff do range of motion with dressing and things like that. On 3/29/23 at 4:45 PM, V15, Regional Nurse, stated the aides should be doing the range of motion exercises if a resident has a range of motion plan. The Facility's Range of Motion Exercises Policy revised July 2014 documents, The purpose of this procedure is to exercise the resident's joints and muscles. The Policy documents To exercise the wrist. (Note: If ROM (Range of Motion) exercise is passive, you will need to support the resident's arm and hand.): a-Position the hand with the palm facing up. b-Bend the elbow by moving the hand toward the shoulder. c-Bend the hand down. d-Straighten the hand up. e-Bend the hand back. f-Straighten the hand up. g-Turn the hand toward the thumb. h-Turn the hand toward the little finger. i-Return to the starting position. j-Unless otherwise instructed, repeat this step three (3) times. Repeat steps a through j for the second wrist. The Policy documents To exercise the thumb and fingers. (Note: If ROM exercise is passive, you will need to support the resident's wrist and arm.): a-Move the arm outward from the resident's side toward you. b-Bend the elbow so that the resident's hand is pointing toward the ceiling. c-Hold the resident's wrist with one hand. d-Instruct the resident to open his or her hand keeping the fingers together and extending the thumb outward. e-Place your second hand behind the resident's hand for support. (Note: This hand should be the same hand as the resident's and should be directly behind or touching the resident's hand.) f-Bend the thumb forward inside the palm to the small finger. g-Bend the fingers over the top of the thumb. h-Raise the fingers up to the starting position. i-Spread the fingers and thumb apart. j-Touch the thumb to each finger. k-Keep the fingers together and extend the thumb outward (Note: This is the starting position.) l-Unless otherwise instructed, repeat this procedure three (3) times. m-Repeat steps a through l for the second hand.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to assess/monitor for efficacy of pain treatment, receiv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to assess/monitor for efficacy of pain treatment, receive an order for the use of a Transcutaneous Electrical Nerve Stimulation (TENS) unit used for pain relief, and failed to give pain medications as ordered for 2 of 4 residents (R36, R151) reviewed for pain management in the sample of 40. Findings include: 1. R36's Face Sheet, documents R36 was admitted in 5/7/21 and has diagnoses of a stroke and fracture of T11 - R12 vertebrae. R36's Minimum Data Set, dated [DATE], documents R36 is cognitively intact. R36's Nurse's Note, dated 2/2/23, documents, Son (V18) came to this writer asking for pain medication to be d/c (discontinued). Said that he was starting to get aggressive again. Family just wants him to have Tylenol and TENS unit. Informed (V20, Nurse Practitioner) as well as (V2, Director of Nurses (DON)), V3, Assistant Director of Nurses, Corporate DON. There was no documentation in R36's medical record regarding R36 using the TENS unit and the assessment/monitoring of its effectiveness for R36's pain management. R36's March 2023 Physician's Orders fails to document an order for the use of a TENS. On 3/27/23 at 11:30 AM, R36 was sitting in his recliner. R36 had a TENS unit on his back. A TENS unit is a device that uses electrical current to stimulate the nerves for therapeutic purposes to address pain. On 3/27/23 at 11:30 AM, R36 stated V18, R36's son, and V19, R36's wife put the TENS unit on him. On 3/27/23 at 11:32 AM, V18 and V19 both stated they put the TENS unit on R36 for pain relief. V18 stated he had bought the TENS unit. On 3/29/23 at 2:39 PM, V21, Therapy Director, stated, The family bought (R36) the TENS unit for him and I told them it was fine to use, but if they used it staff would not be responsible for putting it on him and taking it off. I did not think that was any harm in that because it was bought over the counter. On 3/29/23 at 2: 43 PM, V2, stated, I was the DON (Director of Nursing) at that time (2/2/23) and I did not know anything about a TENS unit being used. On 3/29/23 at 4:45 PM, V16, Corporate Nurse, and V15, Regional Nurse, both stated they did not know R36's family was using a TENS unit on him, and there should be a Physician's order for it to be used. The facility failed to have a policy and procedure related to TENS Units available for review. 2. R151's Face Sheet, print date of 3/30/23, documents R151 was admitted on [DATE] at 4:58 PM, with diagnoses of Nondisplaced mid cervical fracture of left femur, Hemiplegia and hemiparesis following a stroke affecting right dominant side, and Limitations of activity due to disability. R151's Medication Administration Record (MAR), dated March 2023, documents, Lidoderm 5% patch; 5%: Amount to Administer: 1 ; oral. frequency once a day. Diagnosis: Nondisplaced intertrochanteric fracture of right femur, subsequent encounter for closed fracture with routine healing. Start Date of 3/14/23. This MAR documents R151's Lidoderm patch was not available on 3/15/23, 3/16/23, 3/19/23, 3/20/23 and 3/21/23. On 3/31/23 at 1:35 PM, V11, Interim Administrator, stated she does not know why the medication was not available, and it should have been given.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0698 (Tag F0698)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to ensure ongoing communication and collaboration with t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the facility failed to ensure ongoing communication and collaboration with the dialysis facility for 1 of 1 resident (R28) reviewed for dialysis in the sample of 40. Findings include: R28's Face sheet, print date of 3/30/23, documents R28 was admitted on [DATE], with diagnoses of End Stage Renal Disease and bialteral absolute glaucoma. R28's Minimum Data Set (MDS), dated [DATE], documents R28 is cognitively intact. R28's Physicain Orders, dated, March 2023, documents, Send dialysis Communication Folder with resident on scheduled days and review upon return to facility. On 03/28/23 at 10:32 AM, R28 stated, I take paperwork with me (to dialysis) every once in a while but I am not really sure. On 3/28/23 at 2:50 PM, V7, Licensed Practical Nurse (LPN), stated R28 has a communication folder that has a communication form the facility nurse fills out and sends with R28, and the dialysis center fills it out with their information and then sends it back. When asked where this folder is that kept, V7 stated, It's probably in her backpack. The folder was not in R28's backpack. V7 stated, Well it must be at the desk. The communication folder was found at the nurses station. V7 stated, I am not sure how up to date it is, but this is what should happen. The last communication form available for review was dated 10/10/22. On 3/29/23 at 11:53 AM, V2, Director of Nursing (DON), stated the communication folder should go with R28 to dialysis. On 3/29/23 at 11:53 AM, R28 was at dialysis at this time., R28's Communication Folder was located at the nurses desk. The facility does not have a policy on Dialysis Communication available for review.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement interventions and operation the facility's ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement interventions and operation the facility's smoking policy to ensure residents who smoke are supervised and smoking materials are secure, and failed to implement progressive interventions to prevent falls for 4 of 8 residents (R4, R16, R19, R45) reviewed for supervision to prevent accidents in the sample of 40. Findings include: 1.R4's Face Sheet, dated 3/29/23, documented R4 had diagnoses of spinal stenosis, hemiplegic cerebral palsy, spastic hemiplegia affecting left side, seizures, and abnormalities of gait and mobility. R4's Minimum Data Set (MDS), dated , 3/22/23, documented R4 had no impaired mental cognition. On 3/27/23 at 11:30 AM, R4 was sitting in a wheelchair, outside the facility front door entrance smoking a cigarette. R4 was leaning forward and leaning towards his left side, his chest was touching his lap. There was no staff present. R4 was not wearing an apron. On 3/27/23 at 12:15PM, there was an opened cigarette packet with a lighter next to the packet on R4's bedside table. R4 stated he is an independent smoker, and goes out when he wants to. R4 had a stooped over trunk posture when in his wheelchair. While propelling in his wheelchair, R4's back was hunched over and down, with the right side of his face touching the left knee. On 3/27/23 at 1:45 PM, R4 was in his wheelchair (w/c) outside the facility on the sidewalk, right outside the front door smoking a cigarette. R4 was leaning over toward his lap. The cigarettes were on the sidewalk, and a cigarette lighter was in his hand. There were no staff supervising R4. R4 was not wearing a smoking apron. R4's Smoking Assessment, dated 1/26/23, documented smoking materials of cigarettes and lighter, careless with smoking materials, has burn holes in clothing, and weakness to left upper extremity. The Smoking Assessment documented R4's smoking assessment score as 10 and documented needs supervision-follow facility policy. The Assessment documents Will provide resident with a smoker's apron to use when smoking. Will continue to be un-supervised if resident uses apron. R4's, Care Plan, start date of 1/3/23, documented R4 has been deemed safe to smoke outside by self. The Care Plan documents At risk for injury or ineffective breathing patterns, as resident is a smoker. Facility has designated smoking apron, but resident declines use. He has been deemed safe to smoke outside by self. 2/8/23 - resident has agreed to use apron when he smokes. R4's Fall Risk Assessment, dated, 3/25/23, documented R4 was at high risk for falls. R4's Event-Fall and Investigation, dated 1/5/23, documented R4 had unwitnessed fall on 1/4/23. It further documents, At 8:00PM the resident wheeled himself to the front entrance to outside to smoke which he does daily. He stated when he was attempting to open the door, he pushed himself forward and pushed himself onto the floor in a sitting position. The Report documented Resident is A&O x 3 (alert and oriented times three) with a BIMS (Brief Interview of Mental Status) of 15. Requested resident to ask for assistance with the door when wanting to go to smoke. The Facility's Event-Fall and Investigation, with event date of 3/21/23, documented a witnessed fall in the location of hallway. The Investigation documented R4 had fallen in the last 30 days. The Investigation documented resident stated that he leaned his head over to far in his w/c (wheelchair) to pick something off the floor. The resident was provided a reach to assist with picking up items when needed. The staff to ensure belonging are within reach. The Investigation documents Resident does have severe trunk flex while sitting in w/c (wheelchair). Had received 3 skin tears to right arm/hand, in between first and second knuckle, wrist, and forearm. The Facility's Event-Fall Investigation, with event date of 3/23/23, documented R4 had an unwitnessed fall in his room. The Investigation documented answered resident call light, nurse found him sitting on the floor next to his wheelchair and his bed. He stated he was made [sic] attempt to get out of bed and into his wheelchair and he couldn't make it, so he sat on the floor. The Facility's Event-Fall Investigation, with event date of 3/25/23 at 2:30PM, documented, a family member inside the facility witnessed the resident leaning over in his w/c and rolled out of it. R4 was documented as being located outside the facility grounds, smoking. The Investigation documented the conclusion with root cause as The resident fell forward out of his w/c while outside. Place dycem in w/c. The Facility's Event-Fall Investigation, with event date of 3/25/23 at 7:45PM, documented R4 had unwitnessed fall, outside the facility grounds while smoking. R4 was documented as leaning forward and fell out of his chair and hit his forehead on the concrete. The Investigation documented Resident needs to be assisted outside of facility. On 3/27/23, R4 was observed twice at 11:30 AM and 1:45PM, outside the facility without staff supervision. 2. On 3/27/23 at 12:30PM, R16 was sitting in a wheelchair, in his room in front of a stationary base cabinet. There were 5 vapor smoke pens laying on the table, along with bottles of refillable nicotine oils for the vapor pens, along with R16 wearing a narrow cloth pouch around his neck, containing an enclosed smoke vapor pen. R16's MDS, dated [DATE], documented no impaired mental cognition. R16's, Care Plan, Problem date of 7/26/22, entitled, Disease Process,-Smoking, documented, At risk for injury or ineffective breathing patterns, as resident is a smoker, resident utilizes a vape for smoking. Also, Approach start date of 2/28/23, documented, the resident is alert and oriented with a BIMs (Brief Interview for Mental Status) of 15 (no impaired mental cognition). May keep vape on his person. Edited 3/28/23 by V15, Regional Nurse. R16's Smoking Assessment, dated 1/26/23, documented R16's smoking material is a vape pen, does not smoke cigarettes, considered a safe smoker. 3. On 3/23/23 at 12:10PM, R19 stated he is considered an independent smoker, and keeps his cigarette and lighter on him in his shirt pocket. On 3/23/23 at 12:10PM, R19 pulled out of his right-side shirt pocket, a one packet of cigarettes and lighter. R19's MDS, dated , 1/19/23, documented no impaired mental cognition. R19's Smoking Assessment, dated 1/26/23, documented use of cigarettes and considered a smoking risk that requires supervision followed by facility policy, which includes, R19, as alert and follows facility protocol, does carry smoking materials on his own person. On 3/29/23 at 1:50:PM, R19 was outside, sitting in his motorized wheelchair, by himself smoking without staff supervision. R19's Care Plan, Problem Start date/category: Falls of 5/28/20 and revised 3/28/23, documented, R19 is at risk for falls or trauma, unsteady balance, and use of multiple medication, and diagnosis of cardiac, psychological, and use of narcotic pain medication, history of falls and refuses the use of seatbelt to personal motorized wheelchair, used for main use of transportation, which includes outside while smoking. Also, includes, problem start date of 5/28/20, Category: disease Process/Smoking, documented, R19 has not been deemed safe to smoke outside by self, as he will make impulsive decisions, and requires oversight at current time and smoking supplies are to be kept in facility designated area, locked up for safety. (Currently 200 hall medication room shelf). On 3/30/23 at 9:45AM, V15, Regional Nurse, stated she would expect the facility to follow their smoking policy and procedure. The facility's document, entitled, Resident Smoking Schedule, undated, documents, Residents are to smoke in the 400-hall courtyard. Schedules are NOT to be deviated from. Residents must remain accompanied during this time. The facility's policy and procedure, entitled, Smoking Policy and Procedure, dated 10/2017, documented, Assure that residents are safe while smoking. Smoking materials, including electronic cigarettes must be secured at the nurses' station when not in use. Residents who are determined by the care plan team to be able to smoke without supervision may smoke at will' in the designated smoking area. Smoking materials will be returned to the nurse's station and will not be kept in the resident's room and residents that are not deemed capable to smoke unsupervised, will be given the opportunity to smoke with supervision at the designated facility smoking times. 4. R45 Face Sheet, undated, documents R45 was admitted on [DATE], and has diagnoses of dementia and anxiety. R45's MDS, dated [DATE], documents R45 is mildly cognitively impaired, and requires limited assistance of 1 staff member for transfers and extensive assistance of 1 staff member for walking. R45's Care Plan, dated 9/26/22, documents, Problem: Resident at risk for falling R/T (related to): History of falls. Cognitive Impairments. Communication Impairments. Visual Acuity Impairments. Decreased Safety Awareness. Impulsiveness with attempts to stand or self transfers without assistance from staff. Difficulty using call light and/or requesting staff assistance. Requires ADL (Activities of Daily Living) assistance with transfers and mobility. Impaired ROM (range of motion) and/or loss of functional movement of joints. Incontinence. Decreased strength and endurance. Leaning forward in chair with attempts to pick up objects. Use of psychotropic medications. Use of antihypertensive or diuretics, Dx (diagnoses): Arthritis, Osteoporosis Dx: CVA (stroke) with possible hemiparesis or hemiplegia. Dx: Parkinson's Disease. Dx: Paraplegia or Quadriplegia. Dx: Seizure Disorder. Dx: Multiple Sclerosis. Behavioral Problems: Other: Intervention: Observe and place (R45) in a supervised area when out of bed per resident's. Provide proper, well-maintained footwear. Assure (R45) is wearing eyeglasses as warranted. Assure eyeglasses are clean and in good repair. Keep bed in lowest position with brakes locked. Keep personal items and frequently used items within reach. Encourage keeping call time within reach as able. Anticipate needs. Provide (R45) with an environment free of clutter. Encourage and cue (R45) to follow safety measures, such as use of call light and not getting up without assistance. Anticipate needs. Provide toileting assistance as needed. Offer toileting every 2-3 hours while awake. (R45) has advanced dementia, is slow to comprehend. Give 1 step commands with reinforcement and cuing to accomplish simple tasks. On 3/27/23 at 1:17 PM, R45 was sitting in her wheelchair. R45 had black and purple bruising under her left eye and her left check and temple have yellow bruising. R45's Nurses Note, dated 3/19/23, documents, 4:05pm a resident had came out of the dining room stating that (R45) was on the floor. Went in and found her on her left side. Hematoma on the left side of eye. Asked if she hurt anywhere else. Said no. Got her to sit in a dinning chair. ROMWNL (range of motion within normal limits). Left elbow has bruising noted to it. Called (V22 R45's daughter) and asked about sending her out to ER (Emergency Room). She called sister (V23, R45's Power of Attorney). (V23) called back and said not to send her out if it's just a goose egg. (V23) said that she would call back to get an update before 7PM. R45's Event - Fall Investigation, dated 3/19/23, documents R45 was in the dining room walking around and fell. R45 was having miserable distressing pain on her left elbow and her left head and both areas had swelling and bruising. This fall does not have an investigation, root cause analysis, or a new intervention to prevent further falls. R45's Nurse's Note, dated 3/24/23 at 5:23 PM, documents, Resident bruise around the left eye, purple, non tender, no swelling noted. Nurse saw this resident ambulating in the hallway, unsteady gait with no assistance. Assisted her back to her room in her wheelchair and took her to the dining room to eat supper. On 3/30/23 at 9:22 AM, V15, Regional Nurse, stated if a resident has a fall, the fall should be investigated, a root cause analysis should be done, and a new progressive intervention should be put into place. The Facility's Falls Management Policy revised 4/21/22 documents, It is the policy of (Facility) to assess and manage resident falls through prevention, investigation, and implementation and evaluation of interventions. If a resident falls, a fall is reported or if a fall is suspected, the following will be implemented: Assess for injury, provide treatment and document in the E.H.R. (Electronic Health Record). Notify physician and family. Complete a Post Fall Event and Investigation in the E.H.R. A Post Fall Investigation is to be completed as follows: Resident Name/Date of Fall - list the name of the resident for which the report is being completed and the date of the fall. Vital Signs - list the resident's heart rate and whether the rhythm was regular or irregular. For the remaining areas mark yes or no as appropriate and/or fill in the blanks to the areas that assess the resident and the environment. Action Taken - list any steps that were taken after the fall to care for the resident. Signature/Date - the person who completed the event and investigation form should sign and date it. E.H.R. Event should typically remain open for 72 hours post-event with ongoing monitoring of resident condition. Obtain witness statements, if no witness to event, obtain staff statements that is assigned to care. If fall is unwitnessed or resident has evidence of head injury complete neurological assessment per protocol. Pain assessment, transfer assessment and John Hopkins fall risk assessment will be completed after each fall. Falls will be reviewed at the Daily Stand-Up Meeting where the Interdisciplinary team will review the event/investigation and add any additional interventions to the plan of care.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. R20's MDS, dated [DATE], documented severely impaired mental cognition, requires assistance of two staff with turning and rep...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. R20's MDS, dated [DATE], documented severely impaired mental cognition, requires assistance of two staff with turning and reposition, and always incontinent of bowel and bladder. R20's, Care Plan, dated, 2/23/23, documented, R20 is at risk for skin concerns, related to alteration in mobility and incontinences, history of coccyx pressure areas and fragile skin. On 3/29/23 at 1:22PM, V8 and V9, CNAs, transferred R20 from her chair, using a full mechanical lift into her bed. V8 then provided peri-care, cleansed and dried R20's front perineum, rolled R20 onto her left side, cleansed and dried her peri-anal area and right buttock. R20 was then rolled onto her right side without cleansing of the left buttock. V8 and V9, both applied a clean incontinent brief, clean clothes and covered R20 up with a bed cover. On 3/29/23 at 1:40PM, V8, stated, R20's peri-care was complete. The facility policy Perineal Care, dated revised July 2017 documents, For a female resident: Wet washcloth and apply soap or skin cleansing agent. Wash perineal area, wiping from front to back. Separate labia and wash area down ward from front to back. Continue to wash the perineum from inside outward to and including thighs, alternating from side to side, and using downward strokes. 3. R42's Face Sheet, print date of 3/28/23, documents R42 was admitted on [DATE] and has diagnoses of Dementia and Urinary Tract infection. R42's MDS, dated [DATE], documents R42 is mildly cognitively impaired, requires extensive assistance of 1 staff member for toileting and is always incontinent of bowel and bladder On 03/27/23 at 11:20 AM, R42 was up in wheelchair in her doorway asking if someone can take her to the dining room to get a cup of coffee. R42 stated she got herself out of bed and to the wheelchair. R42's bed pad is saturated with urine at this time. R42's room smells of urine. R42 was questioned if she was wet. R42 stated she got herself cleaned up the best she could. On 3/27/23 at 11:23 AM, V6, CNA, was brushing R42's hair. V6 stated she did not get R42 up. V6 took R42 to the dining room. At 12:05 PM, R42 was in the dining room waiting for lunch to be served. R42 smelled of urine. On 03/27/23 at 12:54 PM, R42 was taken back to her room by V13, CNA, and R42 stated she wanted to go back to the dining room. V13 took R42 to the dining room without offering incontinent care or toileting. At 1:20 PM, V6 brought R42 back to her room from the dining room to put her in her recliner. V6 applied a gait belt and assisted R42 to stand and pivot to the recliner. The seat of R42's wheelchair was wet with urine. The back of R42's pants to her mid thigh was saturated with urine. The bottom back of R42's shirt and sweater was wet and smeared with brown markings. V6 sat her in the recliner. R42 touched the side of her thigh and stated, My pants are wet. V6 stated, We need to go to the bathroom and get you cleaned up. R42 was taken to the bathroom and transferred to the toilet. R42's incontinent brief was saturated with urine and feces. R42 had dried feces on her inner thighs, pubic area and buttocks. V6 had R42 stand, V6 used a soapy wash cloth and wiped R42's peri area from front to back, V6 folded the wash cloth and wiped again. V6 obtained another wash cloth and wiped the peri area again 3 times, flipping and folding the wash cloth after each wipe. V6 obtained another wash cloth and wiped R42's buttocks. V6 flipped and folded the wash cloth on the arm rest of the toilet riser. V6 continued to wipe R42's buttocks using soiled areas of the wash cloth. V6 then pulled up R42's new incontinent brief and pants and transferred her back to the wheel chair. V6 failed to cleanse the dried feces on R42's inner thighs and pubic area. V6 failed to cleanse R42's back of thighs, upper buttocks and lower back. Based on observation, interview, and record review, the facility failed to provide complete and timely incontinent care for 4 of 5 residents (R3, R20, R42, R46) reviewed for incontinent care in the sample of 40. Finding include: 1. On 03/27/23 at 1:45PM, V6, Certified Nursing Assistant (CNA), and V5, CNA, went into R3's room to provide incontinent care. V6 pulled R3's incontinent brief back and verified R3 was wet. V5 provided peri care to R3's left groin and right groin. V5 did not separate and cleanse the labia. R3's Minimum Data Set (MDS), dated , 3/2/2023, documents R3 requires extensive assistance and 2 plus physical assistance for bed mobility, and totally dependent and requires 2 plus person physical assistance for transfers and toileting 2. R46's MDS, dated [DATE], documents R46 is totally dependent on staff and requires 2 plus physical assistance for toileting. On 03/29/23 at 10:18AM, V5, CNA and V10, CNA, performed incontinent care for R46. R46 was incontinent of large amount of loose stool. Incontinent brief full of stool and visible stool in peri area, from groin up to pubic bone. R46's posterior had stool up to sacral area. V10 used wash cloth from basin with shower wash to cleanse R46. V10 did not rinse R46. On 3/30/2023 at 9:10AM, V15, Corporate RN (Registered Nurse), stated she would expect staff to provide complete incontinent care.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review, the Facility failed to ensure food was stored and prepared in a manner which prevents potential contamination. This has the potential to affect all ...

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Based on observation, interview, and record review, the Facility failed to ensure food was stored and prepared in a manner which prevents potential contamination. This has the potential to affect all 48 residents living in the facility. Findings include: On 3/27/23 at 9:05 AM, the standing refrigerator next to the dish machine contained a cardboard box with 6 cucumbers that had black and white fuzzy mold-like material on the surface. On 3/27/23 at 9:10 AM in the dry storage area, there was a waste receptacle without a lid or cover, containing several wet soiled cloths with wet coffee grounds on the cloths, and several small insects flying around the inside and outside of container. On 3/28/23 at 8:18 AM in the main area of the kitchen, there was an 18 quart container of rice cereal with a mug inside. The handle of the mug was in contact with the cereal, and there was no label or date on the tub. There were two other tubs of cereal that were labeled, but not dated. On 3/28/23 at 8:19 AM, there was a layer of dust on the vent of the air conditioning unit next to the kitchen entry which blows toward the center of the kitchen in the direction of the prep table. There was a significant amount of dust on the pipes running behind the oven and a noticeable amount of dirt and grime on the floor behind the oven and larger equipment. On 3/28/23 at 8:22 AM, there were four tubs of utensils, without lids, below the prep table, which would allow debris from the prep table above to fall in to the bins below and contaminate the utensils. On 3/28/23 at 8:32 AM, there was a significant amount of dirt inside the fan of the standing refrigerator beside the dish machine. On 3/28/23 at 8:33 AM, there were six pots and pans on the floor, underneath the shelf beside the stovetop. On 3/28/23 at 8:35 AM, each shelf on the metal rack in the entry of the store room was coated with dust. There were opened packages of macaroni, coconut flakes, and white rice. None of these were resealed, and the coconut was not dated upon opening. On 3/28/23 at 8:38 AM in the smaller dry storage area, there was a bag of tortilla chips dated 9/28 that was opened, but not resealed. There was a large can of tomatoes directly on the floor to the back right side of the can rack. There was a bag of (Flavored Corn Chips) that was opened, but not resealed. On 3/28/23 at 8:39 AM in the larger storage area, there was a large tub that was empty with crumbs and a brown dried substance inside. There were also 2 plastic bags of beans on a shelf that had been opened, but were not resealed. There was a waste receptacle approximately 24 inches tall that was full of sweet potatoes directly on the floor with several cardboard boxes beside it. On 3/28/23 at 8:43 AM, there was a can of (Kitchen Cleaner) on top of the oven with rust on the bottom of the can and crumbs all over the top of the oven. On 3/29/23 at 8:06 AM, in the dry storage room, the sweet potatoes in the waste can and cardboard boxes remained on the floor a day later. On 3/29/23 at 1:35 PM, V12, Dietary Manager, stated she expects all items to be labeled and dated and for staff to follow their policies. On 3/30/23 at 9:43 AM, V15, Regional Nurse, stated she expects facility staff to follow their food storage policy. The Facility's Food and Supply Storage Policy revised January 2012 documents, Policy: Food and supply storage areas shall be maintained in a clean, safe, and sanitary manner. Procedure: Food services will maintain clean food storage areas. Plastic containers with tight-fitting lids will be used for storing flour, sugar, bulk cereal, dried vegetables, etc. All foods will be covered, labeled, and dated. Food items will be dated as it is placed on the shelves. Toxic chemicals and pesticides, including soaps, detergents, and cleaning compounds, will be kept in their original containers, clearly labeled, and stored in a separate area away from food. The Resident Census and Condition of Residents Form, (CMS 672) dated 3/27/2022 documents there are 48 residents living in the Facility.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the Facility failed to develop an ongoing infection control program that col...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, observation, and record review, the Facility failed to develop an ongoing infection control program that collects sufficient data to calculate and accurately analyze infection rates, perform hand hygiene and cleanse soiled surfaces. This has the potential to affect all 48 residents living in the Facility. Findings include: 1.The Facility's Infection Control binder contained no surveillance documentation from April 2022 through November 2022. On 3/29/23 at 11:08 AM, V11, Infection Preventionist (IP), stated she just started working here at the end of February 2023, and was unsure who was in charge of infection control before that. V11 stated, How we should be tracking and trending in our building is we would compare the organisms and where they are in the building; if they are all grouped together, we can try to figure out the cause. I would have these in the binder that says what the organisms are. I can't say how the last person was doing it. On 3/29/23 at 11:54 AM, V11, IP, provided Infection Control Logs from January through March 2022, but stated she was unable to find any infection surveillance from April 2022 through November 2022. V11 stated, I was not here at the time, but I don't think anyone was doing it. On 3/30/23 at 9:43 AM, V15, Regional Nurse, stated she would expect the Facility to follow their infection control policies and conduct infection surveillance. The Facility's Infection Control Policy revised July 2017 documents, It is the policy of (Facility) to make every effort to prevent the spread of infection in the facility. To identify true infections, track and trend infection data, the facility will utilize the Infection Criteria Checklist form and the Infection Control log. Laboratory reports will be utilized to identify infectious organisms. The Facility's Infection Prevention and Control Program Policies and Procedures: General Statement revised August 2018 documents, The organization has made a commitment to prudent infection prevention and control measures by promoting the concept of compassionate, common sense resident and patient care, with an emphasis on cleanliness and infection prevention strategies. This organization has an established infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of disease and infection. We strive to implement evidenced based approaches to infection prevention. The infection prevention and control program: Investigates, controls, and prevents infections in the organization; Decides what procedures, such as isolation, should be applied to the individual resident/patient. The Resident Census and Condition of Residents Form, (CMS 672) dated 3/27/2022 documents there are 48 residents living in the Facility. 2. On 3/27/23 at 1:20 PM, V6, Ceritifed Nurses Aide (CNA), failed to wash hands before donning gloves and changed her gloves 3 times without hand hygiene betwee,n during incontinent care for R42. V6 placed feces soiled wash cloths on the arm rest of a toilet riser and failed to cleanse the arm rest after. V6 failed to cleanse R42's urine wet wheelchair seat before placing R42 back into in. 3. On 3/27/2023 at 1:45 PM, V5, CNA, and V6, CNA, performed incontinent care for R3. They donned gloves without sanitizing hands prior to donning gloves. V5 and V6 changed gloves multiple times during incontinent care without performing hand hygiend. V5 finished peri care, left and removed gloves. V5 did not sanitize hands prior to exiting the room. V6 held trash bag and handled soiled cloths with same gloves. V6 did not remove gloves and sanitize hands. 4. On 03/29/23 at 10:18 AM, , V5, CNA, and V10, CNA, performed incontinent care for R46 for bowel incontinence. V5 and V10 changed gloves multiple times during incontient care without performing hand hygiene. The facility policy Infection prevention and control program policies and procedures: General statement, dated revised [DATE], documents hand hygiene statement that good hand hygiene is a requirement of standard precautions. Wash or sanitize hands before and after each care contact for which hand hygiene is indicated by acceptable professional practice, utilizing designated time frames and products. Hands should be washed with soap and water when visibly soiled, or if they have come in contact with blood or body fluids, before or after eating or handling food, and times specified by other applicable regulations.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 4 life-threatening violation(s), 10 harm violation(s), $390,137 in fines, Payment denial on record. Review inspection reports carefully.
  • • 54 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $390,137 in fines. Extremely high, among the most fined facilities in Illinois. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Jerseyville Nsg & Rehab Center's CMS Rating?

CMS assigns JERSEYVILLE NSG & REHAB CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Illinois, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Jerseyville Nsg & Rehab Center Staffed?

CMS rates JERSEYVILLE NSG & REHAB CENTER's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 67%, which is 20 percentage points above the Illinois average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 57%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Jerseyville Nsg & Rehab Center?

State health inspectors documented 54 deficiencies at JERSEYVILLE NSG & REHAB CENTER during 2023 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 10 that caused actual resident harm, 39 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Jerseyville Nsg & Rehab Center?

JERSEYVILLE NSG & REHAB CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by HELIA HEALTHCARE, a chain that manages multiple nursing homes. With 111 certified beds and approximately 55 residents (about 50% occupancy), it is a mid-sized facility located in JERSEYVILLE, Illinois.

How Does Jerseyville Nsg & Rehab Center Compare to Other Illinois Nursing Homes?

Compared to the 100 nursing homes in Illinois, JERSEYVILLE NSG & REHAB CENTER's overall rating (1 stars) is below the state average of 2.5, staff turnover (67%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Jerseyville Nsg & Rehab Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Jerseyville Nsg & Rehab Center Safe?

Based on CMS inspection data, JERSEYVILLE NSG & REHAB CENTER has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Illinois. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Jerseyville Nsg & Rehab Center Stick Around?

Staff turnover at JERSEYVILLE NSG & REHAB CENTER is high. At 67%, the facility is 20 percentage points above the Illinois average of 46%. Registered Nurse turnover is particularly concerning at 57%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Jerseyville Nsg & Rehab Center Ever Fined?

JERSEYVILLE NSG & REHAB CENTER has been fined $390,137 across 4 penalty actions. This is 10.5x the Illinois average of $36,980. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Jerseyville Nsg & Rehab Center on Any Federal Watch List?

JERSEYVILLE NSG & REHAB CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.