Terrace Glen Village

3400 ALBURNETT ROAD, MARION, IA 52302 (319) 377-9000
For profit - Corporation 40 Beds PIVOTAL HEALTH CARE Data: November 2025
Trust Grade
63/100
#78 of 392 in IA
Last Inspection: October 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Terrace Glen Village has a Trust Grade of C+, which means it is slightly above average in quality, but there are areas that need improvement. It ranks #78 out of 392 nursing homes in Iowa, placing it in the top half of facilities statewide, and #5 out of 18 in Linn County, indicating that only a few local options are better. The facility is on an improving trend, having reduced its issues from 6 in 2023 to just 1 in 2024. Staffing is a strength here, with a 5/5 star rating and a turnover rate of 37%, lower than the state average, suggesting that staff are experienced and familiar with the residents. However, there are concerns, including $12,248 in fines, which is average, and several serious incidents, such as a resident developing a pressure ulcer and another fracturing a leg during transport, both indicating lapses in care that could have been prevented.

Trust Score
C+
63/100
In Iowa
#78/392
Top 19%
Safety Record
High Risk
Review needed
Inspections
Getting Better
6 → 1 violations
Staff Stability
○ Average
37% turnover. Near Iowa's 48% average. Typical for the industry.
Penalties
⚠ Watch
$12,248 in fines. Higher than 94% of Iowa facilities. Major compliance failures.
Skilled Nurses
✓ Good
Each resident gets 84 minutes of Registered Nurse (RN) attention daily — more than 97% of Iowa nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
14 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2023: 6 issues
2024: 1 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (37%)

    11 points below Iowa average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 37%

Near Iowa avg (46%)

Typical for the industry

Federal Fines: $12,248

Below median ($33,413)

Minor penalties assessed

Chain: PIVOTAL HEALTH CARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 14 deficiencies on record

4 actual harm
Oct 2024 1 deficiency
MINOR (B)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, facility documentation, and staff interview the facility failed to notify the ombudsman of a ho...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, facility documentation, and staff interview the facility failed to notify the ombudsman of a hospital transfer for 1 of 1 residents reviewed for transfers (Resident #13). The facility reported a census of 38 residents. Findings include: Resident #13's clinical record documented he was admitted to the hospital on [DATE] with tremors, elevated blood sugar, and a fever. The record documented he returned to the facility 7/17/24 after a stay for CHF (congestive heart failure) and UTI (urinary tract infection) with MI (myocardial infarction or heart attack). Documents titled Notice of Transfer Form to Long Term Care Ombudsman included resident transfers for the preceding month to the hospital, home, other facilities, for therapeutic leave, or to another location. The form for July 2024 lacked documentation for Resident #13's transfer to the hospital. The documents for June 2024, July 2024, and August 2024 did not include any hospital transfers. An email from the Director of Nursing dated 10/2/24 at 1:57 PM confirmed the facility did not report the resident's hospitalization to the ombudsman. The admissions/social services nurse required additional education on the process going forward. At 10:29 AM on 10/3/24, when asked why the information regarding hospital transfers hadn't been reported to the Ombudsman's office, the Administrator stated he had provided this information to the ombudsman in the past. Somewhere during the time there was a change in the process for reporting and when the task was handed off to the Admission's Coordinator this step was lost. They were now in the process of updating the procedure.
Jun 2023 6 deficiencies 3 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, observations, Resident Representative and staff interviews and facility policy review, the faci...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, observations, Resident Representative and staff interviews and facility policy review, the facility staff failed to prevent an unstageable pressure ulcer from forming on a heel requiring debridement (the removal of dead (necrotic) or infected skin tissue to help a wound heal) and caused increased pain for 1 of 1 residents reviewed for pressure ulcers (Resident #9). The facility reported a census 36. Findings Include: The MDS (Minimum Data Set) Assessment identifies the definition of Pressure Ulcers: Stage I - An intact skin with non-blanchable redness of a localized area usually over a bony prominence. Darkly pigmented skin may not have a visible blanching; in dark skin tones only, it may appear with persistent blue or purple hues. Stage II - A Partial thickness loss of dermis presenting as a shallow open ulcer with a red or pink wound bed, without slough (dead tissue, usually cream or yellow in color). May also present as an intact or open/ruptured blister. Stage III - Full thickness tissue loss. Subcutaneous fat may be visible but bone, tendon or muscle is not exposed. Slough may be present but does not obscure the depth of tissue loss. May include undermining and tunneling. Stage IV - Full thickness tissue loss with exposed bone, tendon or muscle. Slough or eschar (dry, black, hard necrotic tissue). may be present on some parts of the wound bed. Often includes undermining and tunneling or eschar. Unstageable Ulcer: inability to see the wound bed. Other staging considerations include: Deep Tissue Pressure Injury (DTPI): Persistent non-blanchable deep red, maroon or purple discoloration. Intact skin with localized area of persistent non-blanchable deep red, maroon, purple discoloration due to damage of underlying soft tissue. This area may be preceded by tissue that is painful, firm, mushy, boggy, warmer or cooler as compared to adjacent tissue. These changes often precede skin color changes and discoloration may appear differently in darkly pigmented skin. This injury results from intense and/or prolonged pressure and shear forces at the bone-muscle interface. The Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #9 scored 7 out 15 on the Brief Interview for Mental Status (BIMS) exam, which indicated severe cognitive impairment. The MDS identified medical diagnosis of age-related cognitive decline and fracture of unspecified part of the neck of the left femur, subsequent encounter for closed fracture with routine healing. The MDS documented the resident at risk for pressure ulcers and had an unstageable pressure ulcer not present upon admission. The MDS revealed the resident required limited assistance with a one-person physical assist for bed mobility and total dependence with 2 plus person physical assist for transfers. The resident's MDS for admission to the facility had been completed approximately 7 weeks following date of admission. The Care Plan dated 12/21/22 revealed a focus area of risk for skin breakdown. The interventions dated 12/21/22 included to administer treatments to the wounds as ordered and monitor for effectiveness. The Care Plan did not address applying heel boots in bed or provide an air mattress overlay to the bed until 2/9/23. The Initial Skin assessment dated [DATE] at 3:14 PM, identified the resident didn't have a wound found on the left heel. The Progress Note dated 12/20/22 at 3:30 PM, revealed Resident #9 received a left hip hemiarthroplasty (hip replacement surgery) on 12/13/22 and unable to bear weight. The Braden Scale for Predicting Pressure Sore Risk dated 12/20/22 at 3:41 PM, documented the resident scored a 14, indicating moderate risk for pressure ulcers. The Clinical admission Evaluation dated 12/20/22 at 3:44 PM, revealed Resident #9's lower extremities range of motion (ROM) impaired on both sides. The Care Conference Note dated 12/30/22 at 5:19 PM, documented a discussion with the family for a needed alternating air mattress for the resident's bed to relieve pressure on the coccyx. The Progress Note dated 12/31/22 at 3:13 PM, described a deep large black area with loose gray skin around a firm black wound. The wound measured 5.2 centimeters (cm) in length x 6.5 cm in width x 0 cm depth. The physician notified and ordered skin prep to left heel wound twice a day and elevation of both legs while in bed and heel protectors when unable to elevate. The Physician Orders dated 12/31/22, noted Resident #9 admitted on [DATE] and the Skin Prep wipes for the heel wound treatment started on 12/31/22. The Skin Prep Wipes ordered on 12/31/22, directed to apply skin prep to the left heel topically two times a day for wound care and elevation of both heels when in bed. On 6/29/23 the date the medical record reviewed, lacked documentation of any skin treatment prior to 12/31/22. The Advanced Registered Nurse Practitioner (ARNP) Note dated 1/4/23, identified an unstageable pressure ulcer on the left heel with the intervention of the wound being monitored by the facility nursing at that time. Per the State Operation Manual, the definition of an unstageable pressure: Obscured full-thickness skin and tissue loss During an observation on 6/27/23 at 2:36 PM, the resident laid in bed, heel boot laid on the bed next to the left foot and his foot laid flat on the bed. The Resident stated he went to the doctor and they worked on his heel and it hurt and he asked for a pain pill. During an observation on 6/28/23 at 11:49 AM, the resident slept in his recliner with his legs elevated. The heel boot laid on the floor and his left foot laid on the pillow on the recliner. During an interview on 6/28/23 at 2:10 PM, Resident #9's Representative stated she wasn't aware when the resident's pressure ulcer on his heel first appeared. She stated she showered him prior to him being admitted to the facility and didn't notice it. The Resident's Representative stated the resident had occasional pain in the heel and he was supposed to keep his foot on a pillow but realistically he didn't. During an interview on 6/29/23 at 9:33 AM, Staff C, Registered Nurse (RN) queried how often skin assessments were completed and she stated residents scheduled every 7 days for a certain day and shift and they also completed skin checks with every shower and the Certified Nurse Aide (CNA) informed the nurses of any bruise, excoriation, or new skin condition. Staff C stated the interventions completed for prevention of pressure ulcers were apply air mattresses, moon boots, bed wedges and mostly residents repositioned to make sure they didn't lay in one position. Staff C stated she didn't know when Resident #9 acquired the pressure ulcer because when he moved to her wing his heel already had black eschar (dead tissue that sheds or falls off the skin). During an interview on 6/29/23 at 9:56 AM, Staff E, CNA queried on how often skin checks were completed and she stated she looked at the resident's skin every time she performed a task with them and during showers and alerted the nurse of any issues. During an interview on 6/29/23 at 10:24 AM, Staff D, RN stated an admission head to toe skin assessment was completed on admit day or the day after on residents. Staff D stated she completed Resident #9's admission Skin Assessment and the heel wound wasn't present on admission. Staff D stated a CNA saw it and came and got her and the wound was large and black. Staff D stated she felt pressure ulcers shouldn't happen and unacceptable and needed to be avoided at all costs. Staff D stated prevention of pressure ulcers included heel protectors when up and while in bed, repositioned every 2 hours, and air mattresses. Staff D stated Resident #9 had an unstageable heel pressure wound that continued to slowly improve. During an interview on 6/29/23 at 11:59 AM, Staff A, CNA stated Resident #9 wore heel boots and kicked them off but was always compliant with reapplication of the boots and being repositioned. During an interview on 6/29/23 at 2:41 PM, the Director of Nursing (DON) queried on the expectation for preventing pressure ulcers and she stated skin evaluations completed on admission and anyone with a risk for skin breakdown had interventions put in place. The Facility Prevention of Pressure Ulcers/Injuries Policy dated July 2017 documented the following information for Risk Assessment: a. Assessment of the resident on admission (within 8 hours) for existing pressure ulcer/injury risk factors. Repeat the risk assessment weekly and upon any changes in condition. b. Conducted Comprehensive Skin Assessments upon admission included: 1. Skin integrity- any evidence of existed or developed pressure ulcers or injuries. 2. Areas of impaired circulation due to pressure from positioning or medical devices. c. Inspection of the skin on a daily basis when performed or assisted with personal care or Activities of Daily Living (ADL's): 1. Identified any signs of developed pressure ulcers 2. Inspection of pressure points such as sacrum, heels, buttocks, and etc.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, observation, Resident Representative and staff interviews, and facility policy review, the faci...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, observation, Resident Representative and staff interviews, and facility policy review, the facility staff failed to ensure safe transport of a resident in a wheelchair, resulting in a fracture of the right tibia and fibula, bruising, swelling, and increased pain to the leg, and the resident transferred to the hospital for treatment for 1 of 3 residents reviewed for accidents (Resident #7). The facility reported a census of 36. Findings Include: The Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #7 scored 00 out of 15 on a Brief Interview for Mental Status (BIMS) exam, which indicated severe cognition impairment. The MDS documented the resident required extensive assistance with 2 plus person physical assistance for bed mobility and transfers and used a wheelchair. The MDS identified the medical diagnoses of unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety; and age-related osteoporosis with current pathological fracture, right lower leg, subsequent encounter for fracture with routine healing. The Care Plan entry dated 1/10/22 identified a focus problem of deficit in Activities of Daily Living (ADL) self-care performance related to impaired mobility, vascular dementia, osteoarthritis, compression fractures of vertebra, knee arthroplasty and periprosthetic fracture. The interventions dated 1/10/22 revealed a wheelchair for mobility that the resident self-propelled or pushed by staff. Review of the facility video provided the following information: a. On 7/9/22 at 9:32 PM, the resident pushed down the hallway by a staff member and visualized her right foot not placed on the right foot pedal and positioned between the foot pedals. b. At 9:33 PM, observed the resident's body lifting up in her wheelchair and turning towards staff member with a visual change in her facial expression and the right foot under the wheelchair. The staff member stopped the wheelchair and went around to the front of the wheelchair and removed her foot from under the wheelchair and placed it on the foot pedal. The right foot visualized facing outward and the knee straight. The staff member turned wheelchair around in the hallway and escorted resident to the outside of the Nurse's Station and another staff member came outside and saw the resident. The Progress Note dated 7/10/22 at 8:03 AM, identified a new bruise to resident's inner right lower leg noted, light purple in color and measured 5.6 centimeters (cm) L x 3.1 cm W. Also, the resident had severe pain to this area of her leg. Difficult to get the resident to take her medications at times, especially when she was agitated. Could we change her Tylenol from tablet form to liquid form, keeping the same dosing and schedule of 650 milligrams (mg) four times a day (QID) ? Also, she currently has an order for Lortab 5/325 mg every 6 hours as needed for pain. Since it was difficult to get her to take pills at times, even when crushed, could we have an order for something similar, only in a liquid form? The Health Status Note dated 7/10/22 at 10:31 AM, showed a follow up assessment due to increased pain to the right lower extremity (RLE). Bruise continued to RLE with swelling. Painful to touch. Resident yelled out from just removing the blanket from legs. Able to get resident to take scheduled medications. Resident stated she was tired, kept in bed from breakfast and offered room tray 2 times. Placed call to daughter and left voicemail due to increased pain. Resident rested in bed with eyes closed, even respirations, and appeared comfortable. The Health Status Note dated 7/10/22 at 10:35 AM, documented a call placed to the Director of Nursing (DON), Manager on Duty (MOD) and Executive Director after 10 am assessment. Voicemail left for daughter. The Health Status Note dated 7/10/22 at 1:16 PM, revealed the resident's daughter visited the resident. Explained to the daughter that Night Nurse noted redness, bruising and edema to right ankle and increased discomfort this AM. Hydrocodone appeared effective. Took scheduled acetaminophen today. Resident remained in bed this AM for breakfast due to increased tiredness. Daughter requested to send resident to [Hospital Name Redacted] emergency room (ER). The area ambulance notified and papers sent to hospital with resident. The ambulance transported her to the ER. The DON and MOD notified of transfer. The X-Ray of the Tibia and Fibula Right Anterior/Posterior and Lateral Final Result dated 7/10/22 at 2:57 PM revealed a comparison of right tibia and fistula dated 1/9/22 with the following findings: a. There were healed fracture deformities of the proximal tibial and fibular fractures. New acute fracture of the distal tibial metadiaphysis without displacement. New acute nondisplaced fracture of the distal fibular metadiaphysis. Soft tissue swelling is present. The Health Status Note dated 7/10/22 at 5:09 PM, documented the nurse spoke with daughter. Resident will return to the facility with new orders to schedule Hydrocodone. The daughter stated 2 fractures to the RLE. The resident returned with a boot and follow up appointment with ortho. The Health Status Note dated 7/10/22 at 6:40 PM, revealed the resident returned to facility with daughter. The resident sat in her wheel chair with a boot to her right foot that goes up to just below her knee. The Health Status Note dated 7/10/22 at 7:00 PM, documented the After-Visit Summary from the resident's trip to the hospital listed diagnoses as mild anemia and closed fracture of distal end of right tibia, unspecified fracture morphology, initial encounter. It also included the following instructions: No weight bearing on the right leg. Ice, elevation, Lortab as needed for pain. Follow-up with orthopedic surgery this week for further treatment advice. Staff H, Licensed Practical Nurse (LPN) statement (no date of when statement taken) of the incident on 7/9/22 around 9:20 PM: Staff J, Certified Nurse Aide (CNA) reported while wheeling Resident #7 to room the resident's right foot came off the foot pedal on wheelchair. Resident expressed that it hurt and didn't want it touched but wasn't in tears. Staff H noticed the right foot angled outward and not being familiar with what was normal for Resident #7, Staff H asked the other nurse on duty. Staff G, RN assured Staff H it was normal and would look at it soon. Staff H assessed the leg by rotating the ankle and bent the knee and resident became increasingly agitated. Resident insisted it was her right hip. The resident wheeled to her room and was assessed again by Staff G and resident became more agitated and upset as being questioned again where it hurts. The leg brace applied and assisted x 2 with gait belt to bed where resident insisted on being left alone in tears and swatted with hands. As needed Lortab (Hydrocodone-acetaminophen) crushed in choc pudding and offered, resident refused by resident shaking her head, crying out and swatted Staff H. Staff G and Staff H agreed that it would be best for the resident to have some time to relax and reassessed in a bit due to all the commotion and simulation. The Facility Investigation Notes dated 7/13/22 at approximately 3:00 PM, the DON reviewed camera footage as part of the investigation. On 7/9/22 at 9:32 PM, Staff J, CNA identified came around the corner pushing Resident #7 down the hall towards her room. Resident #7's right foot was not on the right foot pedal, it was seen dangling between the foot pedals before Resident #7's right foot went to the ground and brought the wheelchair to a stop. Staff J came around the front of the wheelchair and placed Resident #7 right foot onto the right foot pedal and took her back to the Nurses Station to be assessed. Staff H, LPN seen coming out of the Nurse's Station to assess the resident. The findings of the Facility Investigation closed on 7/15/22 for an incident that happened on 7/9/22 at 2132 (9:32 PM). Staff H and Staff G initially could not find injury. At approximately 3 am a bruise noted by Staff I, CNA who called Staff G to come to the room. Staff J, CNA reported that when she pushed Resident #7, the resident took her foot off the foot pedal and placed it on the ground and stopped the wheelchair. The conclusion of report dated 7/15/23 at 1:24 PM, DON documented during investigation of the camera footage reviewed and Resident #7's right foot was not on the right foot pedal during transport and a self-report filed for more information. During an interview on 6/26/23 at 6:53 PM, Resident #7's representative stated the facility broke her [Resident's] leg twice. She stated the first time [Resident] didn't have feet on the foot pedals and the second time the Agency CNA pushed her in her wheelchair and [Resident's] foot dragged on the ground half way up the hallway before it broke. She stated the facility told her the next day the Agency Worker wouldn't return to the facility. During an observation on 6/27/23 at 10:08 AM, Resident #7 escorted out of her room in her wheel chair by a staff member. Her feet placed on the foot pedals during the transfer to the dining room. During an interview on 6/28/23 at 5:16 PM, Staff F, Registered Nurse (RN) stated she wasn't present for the incident and took the resident over at the start of her shift. She stated she called the daughter and asked if she wanted X-rays and informed the DON to start the investigation. Staff F stated the resident had pain in leg and couldn't use her leg. During an interview on 6/29/23 at 9:33 AM, Staff C, RN queried on how report given to the next shift and she stated verbally and they used a 24-hour report. She stated they discussed each resident and if they received new orders, went to the hospital, or any pertinent changes. Staff C asked if an accident would be expected to be reported and she stated yes. Staff C queried what she did if a resident presented with pain not aware of the cause and she stated she got a set of vitals, asked another nurse if they knew something, informed the DON and informed the physician. Staff C queried if a resident cried out in pain and a new bruise found, what interventions she did and she stated she called the on-call instantly, and let the doctor and family know. During an interview on 6/29/23 at 9:56 AM, Staff E, CNA queried when transporting a resident where the resident's feet should be located and she stated on the foot pedals at all times. Staff E asked how she monitored the feet stayed on the foot pedals and she stated when she pushed them she kept looking around to make sure nothing in the way and the resident's feet stayed on the foot pedals. Staff E queried if a resident's foot came off the foot pedal, what would she do and she stated she'd immediately stop the wheelchair and help the resident put their feet back on the foot pedals. During an interview on 6/29/23 at 2:41 PM, the DON queried on the expectations on transporting residents in their wheelchairs and she stated the resident's feet need placed on the wheelchair pedals and be properly aligned. She stated staff watched closely for no major movements and constantly doubled placement of the feet. The DON asked the expectation when a resident cried out in pain and a new bruise observed, stated she expected more of an investigation started. During an interview on 6/29/23 at 3:07 PM, the Administrator queried if an Incident Report should have been filled out at the time of the incident with Resident #7 and he stated he didn't know how obvious it was to the staff they needed to do an Incident Report and it was hard to know what to do Incident Reports for all the time. He stated an Incident Report completed the following day. The Facility Incident Reporting Policy dated 3/12/18 revealed the following information: a. Staff trained on how to identify an accident or unusual occurrence. b. An incident report will be detailed and provided on an incident report form. c. The person in charged at the time of the incident prepared and signed the report. d. All accidents or unusual occurrences within the building or premises that affected the tenants will be reported as incidents.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Incontinence Care (Tag F0690)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, observation, staff interviews, and facility policy review, the facility failed to thoroughly as...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, observation, staff interviews, and facility policy review, the facility failed to thoroughly assess, monitor, and promptly act upon changes in condition in a resident's vital signs and clinical presentation resulting in the resident's transfer to the hospital, diagnosis of septic shock related to a urinary tract infection (UTI), and intravenous (IV) antibiotic use in the hospital for one of two residents reviewed for catheters (Resident #30). The facility reported a census of 36 residents. Findings Include: 1. The Significant Change Minimum Data Set (MDS) for Resident #30 dated 1/27/23 lacked documentation of a Brief Interview for Mental Status (BIMS) score, and lacked evaluation of the resident's cognitive skills for daily decision making. Per this assessment, Resident #30 had an indwelling catheter. The Care Plan dated 1/30/22 documented, I have an Indwelling Urinary Foley Catheter related to (R/T) Benign Prostatic Hyperplasia (BPH) with Lower Urinary Tract Symptoms (LUTS) & Obstructive/Reflex Uropathy. The Intervention dated 1/30/22 documented, Monitor/record/report to MD (Medical Doctor) for s/sx (signs/symptoms) UTI: pain, burning, blood tinged urine, cloudiness, no output, deepening of urine color, increased pulse, increased temperature, Urinary frequency, foul smelling urine, fever, chills, altered mental status, change in behavior, change in eating patterns. The Nurse's Note dated 3/11/23 at 1:30 AM, documented, Resident #30 reported he feels like he has to pee and can't. Reported feeling very uncomfortable, abdomen slightly distended. Attempted to irrigate Foley, unable due to resistance met. Bulb deflated and Foley catheter discontinued intact. New Foley catheter #16 French (Fr) with 10 cubic centimeter (cc) balloon inserted without difficulty using strict aseptic technique. Returned immediately 1000 milliliters (ml) clear amber urine. Tolerated procedure well. Denies any further pain and reports feeling much better. On 3/12/23 at 7:32 AM, Resident #30's pulse documented as 106 beats per minute (bpm) per Weights/Vitals documentation in the resident's Electronic Health Record (EHR). Review of the resident's pulse documented on the March 2023 Medication Administration Record (MAR) daily as part of COVID Screening for the dates of 3/1/23-3/11/23 revealed the resident's pulse not documented as 100 bpm or greater prior to 3/12/23. Documentation of pulse per the Weights/Vitals tab in the resident's EHR also revealed pulse had not met or exceeded 100 bpm in March 2023 prior to 3/12/23. The Health Status Note dated 3/12/23 at 1:27 PM, authored by Staff B, Registered Nurse (RN), documented: When this nurse entered resident's room at the beginning of the shift, resident was shivering, he was covered up with two blankets, and his room was warm. Temperature 100.4, no cough, no sore throat, denies nausea/vomiting (N/V). Scheduled Tylenol (APAP) administered. Resident brought out to the dining room for breakfast still complaining of chills, Temperature 102.6, no other symptoms noted. COVID negative. At lunch time, resident's Temp. 99.0, and resident verbalized he felt better. The Behavior Note dated 3/12/23 at 5:32 PM, documented, Resident had a fever this morning and came out to supper. Current regulations state that residents should stay in their room for 24 hours, fever free. Resident was at the table, and was educated regarding these standards. Resident raised his voice, refused to leave, his table mates verbalized that they didn't want to get sick, resident continued to refuse, until finally he left, throwing his napkin. Will continue to monitor. The Health Status Note dated 3/12/23 at 9:29 PM, documented, Temperature 99.6, no complaints of pain or discomfort, no chilling noted. Foley draining well clear yellow urine. No cough or dyspnea noted. Will continue to monitor. On 3/13/23 at 2:06 AM, Resident #30's pulse documented as 120 beats per minute per the Weights/Vitals tab in the EHR. Review of the Weights/Vitals tab in the resident's clinical record revealed the following documentation of blood pressure for 3/11/23 to 3/13/23: a. On 3/13/23 at 2:06 AM, Resident #30's blood pressure documented as 90/60. The Health Status Note dated 3/13/23 at 2:14 AM, documented, Resident #30 chilling and reports aching all over. Temperature 104 blood pressure (BP) 90/60, pulse (P) 120, respirations (R) 20, and oxygen (O2) Sat 94% at room air (RA). No cough or dyspnea noted. Foley draining well clear yellow urine. Incontinent large) amount loose brown stool. Condition report called to [Dr. Name Redacted]. Order received to send the resident to the [Hospital Name] Emergency Department (ED) for evaluation. Condition report called to [Family Member/Name redacted]. The Verbal Physician Order dated 3/13/23 documented, send resident to the [Hospital Name Redacted] ED for Temperature of 104, BP 90/60, P 120, and R 20. The Health Status Note dated 3/13/23 at 2:19 AM, documented, sent to the [Hospital Name redacted] via ambulance. Report called to the [Hospital Name]. The Health Status Note dated 3/13/23 at 12:36 PM, documented, update from hospital and resident admitted to the Intensive Care Unit (ICU) for sepsis and hypotension. Family updated on condition and status. Review of Hospital Documentation Discharge Summary revealed the resident admitted on [DATE] and discharged on 3/16/23. The Discharge Diagnoses for the resident included, in part, acute septic shock type secondary to UTI with superimposed bacteremia and acute bacteremia with cultures positive for E-Coli sensitive to Levaquin secondary to UTI. Review of narrative documentation present in the Hospital Documentation revealed, [Age redacted]-year-old transferred here for fever and possible UTI, Tylenol .he was noted to be febrile at 101 stated they placed a Foley on Friday evening no issues were noted patient was severely soiled in stool, sepsis alert was done patient was subsequently given 700 milliliters (ml) fluids by the ED and now requiring further evaluation. ED assessment of sepsis with acute organ dysfunction with septic shock due to specific cystitis left heel pain. The admission Assessment section documented, Septic shock due to catheter associated UTI. Per the Hospital Course section, it was documented, in part, Now hospitalized for the acute process of the fever. Patient was initially seen and started on [NAME] therapy by the Hospitalist. Also, patient was started on the IV antibiotics. Patient intubated (tube inserted in the throat to assist with breathing). [NAME] support and IV antibiotics. And fluid. The Nurse's Note dated 3/16/23 at 4:01 PM, documented, in part, [Name Redacted] from [Hospital Name] called to give report on Resident #30. The resident in the ICU with a UTI and septic shock. They had him on IV (intravenous) levofed. He will be on Levaquin 750 milligrams (mg)) every other day for 10 days. Resident still has a Foley, BPH, and uses a Hoyer to transfer. Vitals. Temperature 98.1, HR 55, BP 152/79, and O2 95%. On 6/28/23 at 12:36 PM, Resident #30 observed to propel himself down the hallway towards the direction of his room. The resident observed to have tubing for a catheter exit from the resident's right pant leg while the resident moved himself in his wheelchair. On 6/29/23 at 10:31 AM, Staff B, Registered Nurse (RN) queried about vitals at the facility. Staff B explained they were completed weekly for people that were on antihypertensives (medicine for high blood pressure). Staff B explained COVID vitals had recently ended, and had included pulse ox, pulse, respiration, and temperature. When queried where they would be charted, Staff B explained in the Medication Administration Record. Staff B acknowledged this did not include blood pressure. When queried about a resident who had a pulse in the three digits which was abnormal for them, Staff B explained they would look in the resident's diagnosis and would look how they run. Per Staff B, if it occurred once or twice a week she would find it completely normal, and if the resident was distressed and diaphoretic they would think otherwise. Per Staff B, if the resident was in obvious distress, then they would dig further. When queried about Resident #30's catheter, Staff B explained that it had been present ever since the resident admitted . When queried about shivering, Staff B explained it had been a little odd for the resident and he said he was ok. Staff B explained the resident was going to be taken out of the dining room in case he had some type of sickness going on. Staff B explained it was strange, and normally if coming down with a cold they would expect a sore throat or cough and the resident had just been shivering. When queried about notification to the doctor, Staff B explained they doctors were available for calls, when queried if she would chart if she contacted the doctor, Staff B explained that she would chart if she was the one that called. Staff B explained faxes to the physician would be scanned in. Per Staff B, nothing instantly said the resident was septic. When queried when she would check a blood pressure, Staff B explained if someone would have said to check a full set of vitals. On 6/29/23 at 12:03 PM, the facility's Infection Control Nurse acknowledged they had worked the floor. When queried about notification to doctors, the Infection Control Nurse explained they normally faxed the doctor if it had been a routine thing, and if it had been something emergent, for example if someone had fallen with a fracture, they would call then. Per the Infection Control Nurse, nothing had been set in stone for when to call, and it was at the nurse's discretion. Per the Infection Control Nurse, when they called the office they would be told to fax it over. When queried if she would document if she had called or faxed the doctor, she explained she personally would put a note in. When queried if a resident presented with an increased pulse and approximately four hours later had a temperature of over 100 (degrees Fahrenheit), the Infection Control Nurse explained they would take a full set of vitals, do a head to toe assessment to see if they could determine where the infection was brewing from, and if the resident had been having pain where the pain had been coming from. When queried about what would be included in a full set of vitals, the Infection Control Nurse explained temperature, pulse, blood pressure, and oximeter (pulse oximeter), would be included. On 6/29/23 at approximately 2:30 PM, the Director of Nursing (DON) explained if meeting the criteria of increased pulse and increased temperature, the DON would monitor the resident to see how he was doing. Per the DON, it would be on RN judgement if the physician would be notified or called. The DON also explained it would be passed on to the next nurse to keep an eye on the resident and notify the physician if worsening. The DON explained with a pulse of 106 beats per minute (bpm), she would continue to monitor and check how the resident had been doing. When queried about documentation of the resident's temperature documentation at 100.4 and then at 102.6, the DON explained that personally she would notify the doctor. The Facility's undated Policy titled Protocols for Antibiotic Stewardship Program, documented, in part, the following: For residents with a chronic indwelling catheter, initiate antibiotics if one or more of the following criteria are met: a. Fever of 100 F (Fahrenheit) (37.9 C (Celsius)) or two repeated temperatures of 99 F (37 C), or b. New or worsening costovertebral tenderness, or c. New onset suprapubic pain, or d. New or worsening delirium (sudden onset of confusion, disorientation, dramatic change in mental status), or e. New worsening rigors (shaking chills) with or without an identified cause, or f. New or worsening hypotension (e.g., significant change from baseline BP or a systolic BP < (less than) 90. The Facility Policy Titled Change in a Resident's Condition or Status revised 2/2021 documented, in part, the following: a. The nurse will notify the resident's attending physician or physician on call when there has been a (an): significant change in the resident's physical/emotional/mental condition.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

Based on clinical record review, staff interviews, and facility policy review, the facility failed to ensure the admission Minimum Data Set (MDS) Assessment submitted in a timely manner for 1 of 12 re...

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Based on clinical record review, staff interviews, and facility policy review, the facility failed to ensure the admission Minimum Data Set (MDS) Assessment submitted in a timely manner for 1 of 12 residents reviewed for MDS. (Resident #9). The facility reported a census of 36. Findings include: The admission MDS, Assessment Reference Date (ARD) 12/27/22 reviewed for Resident #9. The assessment completed on 2/6/23, and submitted on 2/7/23. During an interview on 6/29/23 10:08 AM, the admission Coordinator queried when an admission MDS needed completed and he stated he believed 14 days after admission and he knew some of them were late because of all the transitioning of job positions. During an interview on 6/29/23 at 2:41 PM, the Director of Nursing (DON) queried on the expectation of MDS being completed on time and she stated the expectation was for them to be completed on time and when changes occurred. The Facility MDS Completion and Submission Timeframes Policy dated July 2023 revealed the facility conducted and submitted Resident Assessments in accordance with current federal and state submission timeframes.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. The MDS assessment dated [DATE] revealed Resident #9 scored 7 out 15 on the BIMS exam, which indicated severe cognitive impai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. The MDS assessment dated [DATE] revealed Resident #9 scored 7 out 15 on the BIMS exam, which indicated severe cognitive impairment. The MDS revealed medical diagnosis of age-related cognitive decline. The MDS identified the resident with an unstageable pressure ulcer not present upon admission. The MDS revealed the resident received an antidepressant 7 out of 7 days. The Care Plan entry dated 12/21/22 documented a focus area of risk for skin breakdown. The interventions dated 12/21/22 included to administer treatments to the wounds as ordered and monitor for effectiveness. The interventions dated 2/9/23 revealed resident wore heel boots in bed. The Care Plan lacked documentation of the presence of an unstageable pressure ulcer prior to 6/29/23. The Clinical admission Evaluation dated 12/20/22 at 3:44 PM, revealed Resident #9 received lower extremities Range of Motion (ROM) as impaired on both sides. The Progress Note dated 12/31/2022 at 3:13 PM, identified a deep large black area with loose gray skin around a firm black wound. The wound measured 5.2 centimeter (cm) long x 6.5 cm wide x 0 cm deep. The Physician Orders dated 2/15/23 shown an order for Remeron oral tablet (mirtazapine)- Give 7.5 milligrams (mg) by mouth one time a day for depression and appetite related to age related cognitive decline. The Care Plan entry dated 5/15/23 revealed a focus area that resident took an antidepressant medication. The record lacked a focus area to address an antidepressant medication prior to 6/29/22. During an observation on 6/26/23 at 10:00 AM , Resident #9 sat in his wheelchair and wore a heel boot on his left foot. During an interview on 6/29/23 10:08 AM, the admission Coordinator queried when a resident's Care Plan changed such as started antidepressant medications or acquired a pressure sore if it needed addressed on the Care Plan and within what time period and he stated yes, it should be addressed on their Care Plan and it should be added in 24 hours unless it happened over the weekend and then it should be addressed that following week. The admission Coordinator stated Resident #9's pressure ulcer should have been addressed and it was his error. Based on clinical record review, staff interviews, observation and facility policy review, the facility failed to update the Care Plan to accurately reflect code status, antidepressant use, and an actual pressure ulcer for two of twelve residents reviewed for Care Plans (Resident #9, Resident #14). The facility reported a census of 36 residents. Findings Include: 1. The Minimum Data Set (MDS) Assessment for Resident #14 dated 6/15/23 revealed the resident scored 12 out of 15 on a Brief Interview for Mental Status (BIMS) exam, which indicated moderately impaired cognition. The Care Plan dated 12/6/22 documented, I have Advanced Directives in place: My Code Status is FULL CODE. The Profile Section in Resident #14's Electronic Health Record documented a code status of Do Not Resuscitate (DNR). The Health Status Note dated 4/24/23 at 2:21 PM, documented, in part, a change in the Iowa Physician Orders for Scope of Treatment (IPOST) and code status now DNR. The Physician Order dated 4/24/23 documented DNR status for the resident. On 6/29/23 at 10:58 AM, the Admissions Coordinator shown the conflicting information in the resident's electronic profile and order versus the resident's Care Plan, and acknowledged the Care Plan should reflect current status. Per the Admissions Coordinator, he explained he would go change that now. On 6/29/23 at 2:28 PM, the Director of Nursing (DON) explained Care Plans needed to be reviewed quarterly and as needed and with a significant change. The Facility Policy dated January 2023 documented, in part, the following: Assessments of residents are ongoing and Care Plans are revised as information about the residents and the residents' conditions change.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, facility video review, staff interviews, and facility policy review, the facility staff failed ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, facility video review, staff interviews, and facility policy review, the facility staff failed to assess a change of condition and intervene appropriately following an accident during a wheelchair transport for 1 of 12 residents reviewed for assessment and interventions. (Resident #7). The facility reported a census of 36. Findings Include: The Minimum Data Set (MDS) assessment dated [DATE], documented Resident #7 scored 00 out of 15 on a Brief Interview for Mental Status (BIMS) exam, which indicated severe cognition impairment. The MDS revealed the resident required extensive assistance with 2 plus person physical assistance for bed mobility and transfers and used a wheelchair. The MDS identified the medical diagnoses of unspecified dementia, unspecified severity, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety; and age-related osteoporosis with current pathological fracture, right lower leg, subsequent encounter for fracture with routine healing. The Care Plan entry dated 1/10/22 revealed a focus problem of deficit Activities of Daily Living (ADL) self-care performance related to impaired mobility, vascular dementia, osteoarthritis, compression fractures of vertebra, knee arthroplasty and periprosthetic fracture. The interventions dated 1/10/22 identified a wheelchair for mobility the resident self propelled or pushed by staff. The Care Plan entry dated 1/10/22 documented a focus area of pain related to a non-displaced fracture of the right distal tibial and fibula metadiaphysis, healed proximal right tibia/fibula fracture, compression fractures of vertebra, osteoarthritis, osteoporosis, and history of right knee arthroplasty and periprosthetic fracture. The interventions dated 1/10/22 indicated to notify the Physician for interventions unsuccessful or if current complaint was a significant change from the resident's past experience of pain. Review of a facility video provided the following information: a. On 7/9/22 at 9:32 PM, the resident pushed down the hallway by a staff member and visualized her right foot not placed on the right foot pedal and positioned between the foot pedals. b. At 9:33 PM, observed the resident's body lifting up in her wheelchair and turning towards staff member with a visual change in her facial expression and the right foot under the wheelchair. The staff member stopped the wheelchair and went around to the front of the wheelchair and removed her foot from under the wheelchair and placed it on the foot pedal. The right foot visualized facing outward and the knee straight. The staff member turned wheelchair around in the hallway and escorted resident to the outside of the Nurse's Station and another staff member came outside and saw the resident. The Health Status Note dated 7/9/22 at 9:40 PM, Staff G, Registered Nurse (RN) was called into Resident #7's room by a Certified Nurse Aide (CNA) because the resident not letting them get her into bed because she was in pain. Upon entering the room, the resident sat in her wheel chair. This nurse talked to resident and asked her where her pain was located. She appeared quite upset, but did not give an answer at first. She was tremoring off and on and when asked again, she started grabbing below her abdomen, then pointed at her hips and legs, but did not give a specific place and would just kind of flail her hands around. She would go from mumbling incoherent things to making direct statements. Staff G attempted to give Resident #7 pain medication, but she refused to take it, turning her head away each time. Attempted to explain to her that the medication would help her pain, but she continued to refuse. Staff G explained to her that staff needed to put the brace on her leg and get her into bed so she could rest as resting might help her pain. She began swinging her arms at us as we put the brace on her right leg. She was then assisted into bed with assist x 2, gait belt and pivot disk. She pushed against us the whole time. Once in bed, this nurse removed the Thrombo-Embolic Deterrent (TED) Hose from her right leg and pulled her pant leg down. She then kicked her left leg at this nurse. The brace on right leg was left on since she was so agitated. Explained to resident that we were going to leave her to rest for a while and would check back on her. Bed was placed in lowest position, call light within reach. The Health Status Note dated 7/10/22 3:30 AM, revealed Staff I, CNA notified this nurse that while she changed the resident, the resident yelled out in pain and started crying. Staff I reported that when asked where her pain was, resident pointed to her waist and then down her legs. Staff I also reported a bruise to the inside of her lower right leg. This nurse went in to assess the resident and talked with her about her pain. Resident #7 did not clearly show where her pain was, so this nurse started up around her waist, lightly touching her and asking if she had pain where she was being touched. This nurse touched her waist, abdomen, left hip, left upper leg, left knee, left lower leg and right hip and right upper leg. Resident denied pain at each of those locations. Upon touching her right knee, the resident grimaced. Lightly touched below her right knee to the upper portion of her right lower leg and she started to say ow, ow, ow over and over. Attempted to touch lower on her right leg and she yelled at this nurse to leave her alone and to not touch her there. While attempting to measure the bruise on her lower right leg, when not even touching her leg, resident was yelling to stop touching her there and said that was where it was hurting the most. Asked resident what she was wanting to do to help with the pain. She stated I want to die. Tried to comfort resident and direct her away from those thoughts. This nurse explained to resident that pain medication would help with her pain and hopefully make her feel a little better. After a few attempts, resident finally took a pain pill. Sat with resident for a little while longer and continued to comfort her as best as possible. Left bed in lowest position, call light within reach. The Progress Note dated 7/10/2022 at 8:03 AM revealed a new bruise to resident's inner right lower leg noted. It was light purple in color and measures 5.6 centimeters (cm) in length x 3.1 cm in width. Also, the resident had severe pain to this area of her leg. It been difficult to get her to take her medications at times, especially when she was agitated. Could we change her Tylenol from tablet form to liquid form, keeping the same dosing and schedule of 650 milligram (mg) four times a day (QID) ? Also, she currently has an order for Lortab (Hydrocodone-acetaminophen) 5/325 mg every 6 hours as needed for pain. Since it was difficult to get her to take pills at times, even when crushed, could we have an order for something similar, only in a liquid form? The Progress Note dated 7/10/22 at 8:15 AM, revealed a Progress Note faxed to the physician for review and awaiting response. The Health Status Note dated 7/10/2022 at 10:31 AM, documented a follow up assessment due to increased pain to right lower extremity (RLE). Bruise continued to RLE with swelling. Painful to touch. Resident yelled out just removing the blanket from legs. Able to get resident to take scheduled medications. Resident stated she was tired, kept in bed from breakfast and offered room tray 2 times. Placed call to daughter and left voicemail due to increased pain. Resident rested in bed with eyes closed and even respirations, appeared comfortable. The Health Status Note dated 7/10/2022 at 10:35 AM, revealed a call placed to the Director of Nursing (DON), Manager on Duty ( MOD) and Executive Director after 10 am assessment. Voicemail left for daughter. The Health Status Note dated 7/10/2022 at 1:16 PM, documented the resident's daughter visited the resident. Explained to the daughter that the Night Nurse noted redness, bruising and edema to right ankle and increased discomforts this AM. Hydrocodone appeared effective. Took scheduled acetaminophen today. Resident remained in bed this AM for breakfast due to increased tiredness. Daughter requested to send resident to the emergency room (ER). The area ambulance notified and papers sent to hospital with resident. The ambulance transported her to the ER. The DON and MOD notified of transfer. The X-Ray of the Tibia and Fibula Right Anterior/Posterior and Lateral Final Result dated 7/10/22 at 2:57 PM, revealed a comparison of right tibia and fibula dated 1/9/22 with the findings of the following: a. There were healed fracture deformities of the proximal tibial and fibular fractures. New acute fracture of the distal tibial metadiaphysis without displacement. New acute nondisplaced fracture of the distal fibular metadiaphysis. Soft tissue swelling is present. The Health Status Note dated 7/10/22 at 5:09 PM, revealed the nurse spoke with daughter. Resident will return to the facility with new orders to schedule Hydrocodone. The daughter stated 2 fractures to the RLE. The resident returned with a boot and follow up appointment with ortho. The Health Status Note dated 7/10/22 at 6:40 PM, documented the resident returned to facility with daughter. The resident sat in her wheel chair with a boot to her right foot that goes up to just below her knee. The Health Status Note dated 7/10/22 at 7:00 PM, revealed the After Visit Summary from resident's trip to the hospital listed diagnoses as mild anemia and closed fracture of distal end of right tibia, unspecified fracture morphology, initial encounter. It also included the following instructions: No weight bearing on the right leg. Ice, elevation, Lortab as needed for pain. Follow-up with orthopedic surgery this week for further treatment advice. The Investigation Notes dated 7/20/22 revealed Staff G, RN stated to the DON that no one informed her of what the CNA reported happened earlier in the evening with Resident #7 when she was taken back to her room and she had no idea of a possible mechanism of injury to assess. Staff G stated the resident was agitated when she arrived in the room at 9:40 PM and it appeared as if it was related to pain. Staff G stated after talking with Staff H, Licensed Practical Nurse (LPN), the pain was because of the resident using her right leg more in the last year or so. Staff G stated they attempted pain medications and the resident refused so they decided to put her to bed to rest in hopes of her agitation calming down. Staff G stated it was because of not knowing there was a possible mechanism of injury to her right leg that she did not proceeded further, beyond assessment, and checking on resident later, by contacting the On-Call Nurse Manager, On-Call Doctor or resident's daughter immediately and also why Staff G did not request to have her sent out to be evaluated right away. This all happened at the end of the other nurse's shift, as well as the CNA's shift, so they both left shortly after it happened. Even during report, Staff H the other nurse did not notify me of what had happened earlier in the shift, in regards to a possible injury that may have happened prior to my arrival in resident's room. Staff G stated in the Morning Report, she passed on to Staff F, RN, the oncoming nurse, what she knew. Staff G stated at that time she did not know there was an actual mechanism of injury that was most likely contributed to resident's distress. Staff G asked Staff F to notify resident's daughter of the bruise and pain. Staff G stated she also mentioned that Staff H (the nurse working on the front hall the night before) and herself discussed the possibility of resident's pain being related to the resident use of her right leg more recently. Staff H, LPN statement (no date of when statement taken) of the incident on 7/9/22 around 9:20 PM, Staff J, CNA reported while wheeling resident to room the resident's right foot came off the foot pedal on wheelchair. Resident expressed that it hurt and didn't want it touched but wasn't in tears. Staff H noticed the right foot angled outward and not being familiar with what was normal for Resident #7, Staff H asked the other nurse on duty and it was. Staff G, RN assured Staff H it was normal and would look at it soon. Staff H assessed the leg by rotating the ankle and bent the knee and resident became increasingly agitated. Resident insisted it was her right hip. The resident wheeled to her room and was assessed again by Staff G and resident became more agitated and upset as being questioned again where it hurts. The leg brace applied and assisted x 2 with gait belt to bed where resident insisted on being left alone in tears and swatted with hands. As needed Lortab crushed in choc pudding and offered, resident refused by resident shaking her head, crying out and swatted Staff H. Staff G and Staff H agreed that it would be best for the resident to have some time to relax and reassessed in a bit due to all the commotion and simulation. During an interview on 6/28/23 at 5:16 PM, Staff F, RN stated she wasn't present for the incident and took the resident over at the start of her shift. She stated she called the daughter and asked if she wanted X-rays and informed the DON to start the investigation. Staff F stated the resident had pain in leg and couldn't use her leg. During an interview on 6/29/23 at 9:33 AM, Staff C, RN queried on how report given to the next shift and she stated verbally and they used a 24 hour report. She stated they discussed each resident and if they received new orders, went to the hospital, or any pertinent changes. Staff C asked if an accident would be expected to be reported and she stated yes. Staff C queried what she did if a resident presented with pain not aware of the cause and she stated she got a set of vitals, asked another nurse if they knew something, informed the DON (Director of Nursing) and informed the physician. Staff C queried if a resident cried out in pain and a new bruise found, what interventions she did and she stated she called the on-call instantly, and let the doctor and family now. During an interview on 6/29/23 at 10:24 AM, Staff D, RN asked what is considered emergent to call the physician and she stated anything with falls with fracture or possible fracture. During an interview on 6/29/23 at 2:41 PM, the DON queried on the expectation when a resident cried out in pain and a new bruise observed and the DON responded she expected more of an investigation started. The DON stated if the nurses thought there was something and Resident #7 needed to be sent out, they would of called and sent the resident out but they treated her and the resident went to sleep. The Facility Change in a Resident's Condition or Status Policy dated February 2021 revealed the following: a. The nurse will notify the resident's attending physician or physician on call when there has been: a. An accident or incident involving the resident. b. Discovery of injuries of an unknown source. c. Significant change in the resident's physical/emotional/mental condition.
May 2022 7 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, facility investigation review and staff interviews, the facility failed to protect residents fr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, facility investigation review and staff interviews, the facility failed to protect residents from accidents that caused injury when wheelchair foot pedals were not in place during transport for 2 of 2 residents reviewed (Resident #1 and Resident #6). The facility reported a census of 30 residents. Findings Include: 1. The Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 had diagnoses of non-Alzheimer's dementia, seizure disorder and presence of right artificial knee joint. The MDS further documented a Brief Interview for Mental Status (BIMS) score of 0 indicating severely impaired cognition and Resident #1 required supervision for locomotion on and off the unit and required extensive assistance of 2 staff for transfers. The Significant Change in Status MDS dated [DATE] documented Resident #1 required extensive assistance for locomotion on and off the unit and required total dependence on staff for transfers. The MDS further revealed a diagnoses of fracture. The Care Plan dated 1/10/22 revealed Resident #1 had an activities of daily living (ADL) deficit related to immobility and used a wheelchair for mobility, self-propelled or pushed by staff. Review of a Facility Investigation Statement, noted Staff E, Dietary Aide, revealed on 1/8/22 at 5:20 PM he had pushed Resident #1 in her wheelchair without foot pedals in place down the hallway when she put her right foot down and the wheelchair stopped. Staff E reported he pulled the wheelchair back to assess the situation and to take a closer look at the leg because Resident #1 said ouch. Staff E revealed he did not notice anything wrong with the leg and Resident #1 was able to lift her leg up. Staff E then proceeded to the dining room going backwards with Resident #1 in the wheelchair and reported everything seemed fine for the rest of the transfer to the dining room table. In the Facility Investigation Report Statement dated 1/9/22, Staff F, Certified Nursing Assistant (CNA) revealed Staff E, brought Resident #1 to the dining room table pulling the wheelchair backwards without pedals. When Staff E turned Resident #1 to sit facing the table and wheeled her closer, Resident #1's foot bumped the table legs and she said she was hurting. Staff F then asked Resident #1 where she was hurting and the resident touched from her right knee and up and was shaking from her pain and could not eat. Staff F then notified the nurse. In the undated Facility Investigation Report Statement, Staff G, Registered Nurse (RN) revealed on 1/8/22 around 5:30 PM, Staff H, Restorative Aide asked if Resident #1 could have some more pain medication as it appeared her right foot was hit on the table in the dining room as staff were repositioning her. Staff G administered as needed pain medication without difficulty and assessed Resident #1's foot and did not see any signs of injury. On 1/9/22 around 7:30 AM, Staff H requested Staff G come to assess Resident #1 as she felt she was in pain. During the assessment of Resident #1, Staff G noted she was tearful, felt warm and had a light colored bruise on her right lower extremity and she appeared to have increased discomfort with any touch. Vital signs were obtained, morning medications were administered as ordered and Resident #1 was assisted to the bed side commode. Staff G notified the On-Call Physician to get an order for a urinalysis with culture and sensitivity via a catheter due to fever, change in output, increased discomfort and change in behaviors. The physician requested Resident #1 be sent to the emergency room for evaluation and treatment for possible dehydration. Staff G notified Resident #1's Power of Attorney and requested she pick up Resident #1 and transport. The Executive Director (ED) arrived at the facility and was updated regarding the incident. Staff G watched the cameras with the ED and both agreed with the injury being so high on the right lower extremity they did not feel Resident #1 hitting her toes had anything to do with the bruise. Review of Progress Notes dated 1/9/22 at 7:04 AM, revealed Resident #1 appeared to have increased pain to her right lower extremity. Resident #1 reported pain with any touch to her body and a bruise with edema to the right lower extremity. Progress Notes further documented Resident #1 had increased discomfort with range of motion and transfers with use of the right lower extremity and administration of scheduled medication for pain control appeared to be effective. Review of Progress Notes dated 1/9/22 at 10:30 AM revealed Resident #1's daughter arrived at the facility to take Resident #1 to the Emergency Department for evaluation and treatment of fever, decreased intake and output, behavior changes and a tearful episode that morning. The assessment findings related to the right lower extremity were shared with Resident #1's daughter and her daughter observed changes involving increased pain with range of motion and transfers. Resident #1's daughter revealed she would have the resident get an x-ray while at the Emergency Department. Review of x-ray dated 1/9/22 at 12:42 PM of the right tibia and fibula revealed an oblique fracture at the proximal shaft of the tibia and a non-displaced fracture through the proximal shaft of the fibula. Review of Medication Administration Record (MAR) for Resident #1 revealed the following order with a start date 1/10/22 and a discontinue date of 1/12/22: a. Hydrocodone-Acetaminophen (narcotic) Tablet 5-325 milligrams (MG) give 1 tablet by mouth every 6 hours for pain- severe for 1 week. Review of facility investigation report revealed on 1/10/22 at approximately 12:00 PM, the Director of Nursing reviewed camera footage which confirmed Staff E's statement of pushing Resident #1 in her wheelchair without foot pedals when she put her right foot down and stopped the wheelchair. Clinical record review revealed Resident #1 received an order 1/9/2022 for a right lower immobilizer to be on at all times except with cares. Clinical record review further revealed a Significant Change in Status MDS was completed 1/17/22 as a result of the fractures. 2. The MDS dated [DATE] revealed Resident #6 had diagnoses of Alzheimer's disease, malnutrition and depression. The MDS further documented a BIMS of 2 indicating severely impaired cognition and Resident #6 required extensive assistance for transfers and locomotion on and off the unit. The Care Plan revised 12/20/20 revealed Resident #6 with a need for assistance with ADLs due to impaired mobility and used her wheelchair for mobility propelled by herself or pushed by staff. The Care Plan directed staff to transfer with assistance of one staff with gait belt as stand-pivot-transfer or use of her walker. The Care Plan further revealed Resident #6 had a risk for falling and fall related injuries due to impaired mobility with a goal revised 11/22/21 that the resident will have no sustained injuries from a fall. Progress Notes dated 3/38/22 at 9:23 PM, revealed at 7:45 PM, Staff I, Agency CNA, reported to Staff G, RN that Resident #6 was on the floor. Upon entering the room, Staff G noted resident lying face down on the carpet at the foot of the bed. Staff I reported she had been pushing the resident in her wheelchair from the dining room without foot pedals to provide evening cares when Resident #6 put her feet on the floor and fell out of the wheelchair and onto the floor. Resident #6 noted to have abrasions and erythema to the right side of forehead covering 3.2 centimeters (cm) x 4 cm and two skin tears to left hand measuring 2.5 cm x 0.4 cm and 1 cm x 0.5 cm. No other apparent injuries were noted. On call nurse and physician notified with no new orders obtained. An undated facility form titled TGV Wheelchair Safety Training documented the following in regards to Proper and appropriate use of foot pedals: a. When staff is propelling a resident in the wheelchair, foot rests must always be on and have resident feet properly positioned on the footrest. b. If you have not been properly trained and/or do not fully understand the proper wheelchair education and precautions, DO NOT attempt to assist the resident in the wheelchair. During an interview 4/28/22 at 2:32 PM, the Director of Nursing acknowledged Staff E, Dietary Aide failed to utilize wheelchair pedals as expected when transporting Resident #1 in her wheelchair resulting in injury and Staff I, Agency CNA also failed to utilize wheelchair pedals as expected when transporting Resident #6 in her wheelchair resulting in a fall with injury. Review of the facilities Self-Report Documents revealed corrective action and education was provided to Staff E, Dietary Aide regarding the use of foot pedals when pushing wheelchairs. All staff education was provided related to pushing residents in wheelchairs and the foot pedals being required. Two Nurse Managers conducted inventory of all wheelchairs to assure all were equipped with foot pedals and a bag to hold the foot pedals when not in use. The following corrective actions documented as follows prior survey entrance: a. On 1/10/22- Foot pedal audit and staff education completed. b. On 1/11/22- Corrective action/education Staff E, Dietary Aide. c. On 3/29/22- Agency supervisor notified regarding Staff I, Agency CNA transporting without foot pedals. d. On 4/1/22- Education completed with Staff I, Agency CNA
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, clinical record review and staff interview, the facility failed to complete a follow-up Preadmission Scree...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, clinical record review and staff interview, the facility failed to complete a follow-up Preadmission Screening and Resident Review (PASRR) for one of one residents reviewed in the current sample who had a change in mental health diagnoses and psychotropic medication (Resident #11). The facility reported a census of 30 residents. Findings Include: The Significant Change Minimum Data Set (MDS) assessment dated [DATE] recorded Resident #11 had diagnoses that included non-Alzheimer's dementia, depression and psychotic disorder. The MDS indicated the resident with no serious mental illness and had not met criteria for a Level 2 PASRR. The assessment documented Resident #11 re-entered the facility on 9/23/20. The MDS further documented Resident #11 had a Brief Interview for Mental Status (BIMS) of 5 indicating severely impaired decision making skills. The MDS indicated Resident #11 received antipsychotic and antidepressant medications for 7 of 7 days during the look-back period. The Care Plan with a revision date 3/15/21 revealed Resident #11 with diagnoses of Lewy body dementia, delusional disorder, psychosis and major depressive disorder and had hallucination and delusions that caused her to become agitated and fearful. The Care Plan directives for staff included monitoring mood/behaviors/cognition and side effects of antidepressant, anti-convulsant and antipsychotic medications. The Medication Administration Record (MAR) dated 4/2022 revealed Resident #11 took the following medications: a. Depakote (anticonvulsant) for major depressive disorder. b. Lexapro (antidepressant) for major depressive disorder. c. Seroquel (antipsychotic) for delusional disorder and unspecified dementia with behavioral disturbance. d. Seroquel (antipsychotic) as needed for hallucinations. The medical record revealed a negative Level 1 PASRR dated 8/5/19 completed by Ascend Management Innovation under contract with the Iowa Department of Human Services to perform Level 1 screens and Level 2 evaluations. The Level 1 PASRR screening documented Resident #11 did not have a diagnoses of major depression, psychotic/delusional disorder or dementia and did not exhibit hallucinations or delusions at the time of the screening. Observation 4/25/22 at 1:11 PM, revealed Resident #11 in the hallway of the health care center with a visitor present inquiring about people in the hallway that are coming through the door. At the time of the observation, there were not people in the hallway nor people coming through the door. During an interview 04/27/22 at 11:10 AM the Director of Nursing (DON) acknowledged a Level 2 evaluation had not been submitted as it should have been since Resident #11 diagnosed with a new mental health diagnosis since the Level 1 PASRR had been completed. On 5/3/22 at 3:37 PM the DON reported they do not have a policy in place for PASRR completion.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff interviews and facility policy review the facility failed to include a fall risk concern ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, staff interviews and facility policy review the facility failed to include a fall risk concern on the Comprehensive Care Plan for a resident with a recent fall with fracture for 1 of 3 residents reviewed for falls (Resident #22). The facility reported a census of 30 residents. Findings Include: The admission Minimum Data Assessment (MDS) dated [DATE] identified diagnoses of Alzheimer's disease, dementia, anxiety disorder, hypertrophic osteoarthropathy and gastro-esophageal reflux disease (GERD) for the resident. A Brief Interview for Mental Status (BIMS) score of 10 indicated moderate cognitive impairment. Resident #22 required limited assistance of one staff for bed mobility, transfers and personal hygiene, extensive assistance of one for toileting and supervision for eating. The MDS indicated the resident unsteady from seated to standing position, walking, turning around and facing the opposite direction while walking, moving on and off the toilet and with surface to surface transfers. Resident #22 utilized a walker and wheelchair for mobility. The MDS revealed a fall in the month prior to admission, a fall in the previous 2-4 months prior to admission, a fall in the previous 2-6 months prior to admission and a fracture related to a fall in the previous 6 months prior to admission. The MDS also revealed 2 or more falls without injury since admission. Per the MDS instructions in section V under the Care Area Assessment (CAA) Summary instructed for each triggered Care Area, staff are to indicate whether a new Care Plan, Care Plan revision, or continuation of current Care Plan is necessary to address the problem(s) identified in the assessment of the care area. Per the MDS dated [DATE], falls triggered as a problem and per the CAA Trigger Summary it was to be addressed on the Care Plan. The CAA worksheet revealed the following: I will be free of falls and need assistance with transfers and ambulation, however not added to the Comprehensive Care Plan. The Baseline Care Plan on admission to the facility dated 7/27/20 indicated the resident at risk for falls, and the resident had a fall in the last 30 days with a fracture of the pubis in the last 6 months. A goal was set not to fall through the next review date. The Initial Comprehensive Care Plan dated 9/21/20, revealed Focus Areas for alteration in nutrition, acute pain, disease management, impaired physical mobility, impaired social interaction, medication management, personalized care, risk for self-harm, risk for impaired urinary elimination, risk for insomnia, risk for self-care deficit, safety, assistance with meeting emotional, spiritual, intellectual, physical and social needs, activity of daily living assistance, and dementia. The Care Plan lacked a focus area addressing resident being a fall risk and no interventions in place for staff to monitor, evaluate or assist resident in preventing further falls. The Fall Risk assessment dated [DATE], revealed Resident #22 to be disoriented times 3, 1-2 falls in the previous 3 months, required regular assistance with elimination, balance problems with standing and walking, required the use of assistive devices and carried a diagnosis of dementia. The Incident Report dated 8/2/20, indicated Resident #22 found on the floor in the hallway at 6:40 PM, sitting on buttocks with legs straight out in front of her and hands at her side. Resident had been ambulating alone and unattended. The report indicated resident confused and looking for an Uber to go home and this was baseline mental status for the resident. Resident had shoes on and not using an assistive device for ambulation. Root cause felt to be Resident #22 left in room alone and attempted to transfer. Intervention placed to not leave resident alone in room. Progress Note dated 8/2/20 at 9:33 PM, indicated Resident #22 was found sitting on her buttocks on the floor outside her room with legs stretched out in front of her. The wheelchair and walker were next to her. Resident unable to recall what happened. Resident #22 denied pain, moved all extremities well, pupils were equal and reactive to light, grips equal and no change in mental status noted. Two staff assisted resident into wheelchair and resident was able to propel the wheelchair without difficulty or complaints of pain. Progress Note dated 8/3/20 at 5:24 AM, indicated the granddaughter updated regarding the fall and the medical provider faxed regarding the fall. Progress Note dated 8/3/20 at 12:53 PM, indicated the granddaughter concerned with the fall. Care plan reviewed with her. Resident #22 to be assisted by one staff and granddaughter had no further questions or concerns. In an interview on 4/28/22 at 2:00 PM, the Director of Nursing (DON) stated it is his expectation that there be a fall risk concern on the Comprehensive Care Plan for a resident that came to the facility after a fall with fracture. In an interview on 5/2/22 at 10:10 AM, Staff C, MDS Coordinator reported she had been in the position for 7 months. She stated it was an expectation a fall risk concern be put in place for a resident admitted to the facility after a fall with fracture. Staff C stated a fall problem, goal and interventions would be put in place to help prevent the resident from further falls or injuries. Staff C indicated Interventions on the Care Plan were instrumental in educating the staff on how to care for the resident. The facility provided a policy titled Care Plans, Comprehensive Person-Centered dated December 2016. The policy stated the Interdisciplinary Team (IDT) and resident were to incorporate identified problem areas and risk factors associated with the identified problems into the Comprehensive Care Plan. The Comprehensive Care Plan was to reflect treatment goals, timetables and objectives in measurable outcomes. Identifying problem areas and their causes, and developing interventions that were targeted and meaningful to the resident was the endpoint of an interdisciplinary process.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, family and staff interviews, the facility failed to treat constipation in accordance with f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, family and staff interviews, the facility failed to treat constipation in accordance with facility policy and professional standards (Resident #1) and failed to follow physician's orders for wound treatment (Resident #5) for 2 of 12 residents reviewed. The facility reported a census of 30 residents. Findings Include: 1. The Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #1 with diagnoses that included non-Alzheimer's dementia, anxiety and depression. The MDS documented a Brief Interview for Mental Status (BIMS) score of 1 indicating severely impaired cognition. The MDS further documented Resident #1 required total dependence of 2 staff for transfers and extensive assistance of 2 staff for toilet use and was always continent regarding bowel movements (BM). The Care Plan initiated with a Focus Area initiated 1/10/22 revealed Resident #1 had an activities of daily living (ADL) self-care performance deficit related to impaired mobility, dementia and compression fractures of the vertebra. The Care Plan directed staff to check and change Resident #1 before and after meals, at bedtime and as needed. The Progress Notes for 4/2022 contained the following entries: a. On 4/3/22 at 9:42 AM, staff documented an Orders-Administration Note that showed they administered Milk of Magnesia Suspension (MOM) 1200 Milligrams (mg)/15 Milliliters (ml) by mouth as needed for constipation. b. On 4/3/22 at 5:14 PM, staff documented an Orders-Administration Note that verified the administered MOM 1200 MG/15 ML as needed for constipation was ineffective. Additional review of the Progress Notes revealed a lack of documentation to indicate staff administered Resident #1 MOM as needed. The BM Record for 4/2022 revealed Resident #1 had a BM on the following dates: a. On 4/3/22. b. On 4/4/22. c. On 4/9/22. d. On 4/22/22. e. On 4/23/22. f. On 4/27/22. Review of the Medication Administration Record (MAR) dated 4/2022 revealed the physician ordered Resident #1 the following with directives to staff related to constipation management: a. MOM 1200 mg/15 ml Give 30 ml's by mouth every 24 hours as needed for constipation with a start date of 1/26/21. The undated Bowel Movement Monitoring/Protocol directed the Night Nurse to review BM records daily by running the Look Back Report and communicate in morning report any resident without BM's for 2 days or more and implement the following protocol: a. Day 0-Day 2= no interventions b. Day 3 = Day shift administer as needed MOM/Miralax dose and document acceptance or refusals/results c. Day 4 = Day shift administer as needed Bisacodyl suppository dose and document acceptance or refusal/results d. Day 5 and every day thereafter = Check bowel sounds, abdominal status - any distention or pain and call Primary Care Physician for further directives. e. Document completion and further interventions and results. During an interview 4/26/22 at 3:28 PM, a family member revealed Resident #1's BMs were as big as a horse. During an interview 5/02/22 at 9:05 AM, the Director of Nursing (DON) revealed the bowel protocol not followed for Resident #1 as expected. The DON further revealed the only intervention that had been implemented as part of the bowel program for 4/2022 was when Resident #1 received MOM on 4/3/22. 2. The MDS assessment dated [DATE] documented Resident #5 with diagnoses of peripheral vascular disease, heart failure and malnutrition. The MDS further revealed Resident #5 had a BIMS of 10 indicating moderate cognitive impairment. During a wound treatment observation on 4/27/22 at 10:55 AM, noted Resident #5's right lateral distal foot wound with a scab. Staff D, Registered Nurse (RN), stated the current treatment for the distal wound is to keep it open to air since it is scabbed over and did not complete the treatment as ordered. Review of Resident #5's current Treatment Administration Record (TAR) for 4/2022 indicated the following Treatment Order with a Start Date of 2/16/22: a. Right lateral proximal foot and right lateral distal foot wounds: Cleanse with normal saline and pat dry. b. Paint with Betadine and allow to dry. c. Cover with silicone bordered foam dressing (Mepilex). d. Change Monday, Wednesday, Friday and as needed for soiling every day shift Monday, Wednesday and Friday for wound care. During an interview 4/27/22 at 3:35 PM, the DON revealed it is an expectation Physician's Orders are followed as written.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, policy review, staff and provider interviews. the facility failed to ensure as needed (PRN) psy...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on clinical record review, policy review, staff and provider interviews. the facility failed to ensure as needed (PRN) psychotropic medication orders are limited to fourteen days, and residents have an in person evaluation prior to the prescription renewal for 1 of 5 residents (Resident #11) The facility reported a census of 30 residents. Findings Include: The Minimum Data Set (MDS) assessment dated [DATE], listed diagnoses for Resident #11 that included: non Alzheimer's dementia, depression and psychotic disorder other then schizophrenia. The MDS indicated the resident required total assistance with bathing; extensive assistance of two staff for bed mobility, transfer, dressing, toilet use, and personal hygiene; and the supervision of one for eating. The MDS listed the resident's Brief Interview for Mental Status) score as 5 out of 15, indicating severely impaired cognition. A 4/15/22 Monthly Medication Review (MMR) completed by the Consulting Pharmacy recommended an order for quetiapine (a psychotropic medication) 12.5 milligrams (mg) every 4 hours PRN for hallucinations be updated with a 14 day expiration date (4/28/22), and at the end of the 14 days the resident be evaluated in person by the physician and another 14 day PRN can be written. On 4/18/22 the provider directed staff to administer quetiapine fumarate tablet 12.5 mg's by mouth every 4 hours as needed for hallucinations, delusions, and sun downing (a change that occurs after the sun has set for the day) that can cause behavioral concerns related to delusional disorders for 90 Days. A review of the clinical record identified the resident last had an in person evaluation the provider on 4/9/22. During an interview on 5/02/22 at 9:29 AM, the Consulting Pharmacist stated the recommendation on 4/15/22 was to change the expiration date for the PRN quetiapine fumarate tablet 12.5 mg by mouth every 4 hours to be changed to 4/28/22 so the requirement for a 14 day limit to the prescription met. The Consulting Pharmacist explained a new PRN order should not be written until the resident evaluated in person by the prescribing physician. During an interview on 5/2/22 at 2:40 PM, the Director of Nursing (DON) stated he reviews MMR's when they are received, and if changes are recommended he would make a notations regarding what has been attempted in the past and the outcome. The DON explained the MMR's are then sent to the resident's physician for agreement, declination or other orders. The DON stated the MMR completed on 4/15/22 for Resident #11 was sent to the provider, but the facility did not follow up on the need for the provider to adhere to the 14 day limit on psychotropic PRN orders; or request an in person evaluation. During an interview on 5/2/22 at 3:07 PM, the resident's provider stated she was not informed by the facility that a PRN order for quetiapine needed to be limited to 14 days at a time, and she was not informed of the need for a face to face evaluation prior to a renewed PRN order. The facility policy, dated October 2019, titled Consultant Pharmacist Reports directed the facility to limit as needed psychotropic drugs to 14 days, and cannot be continued without a provider evaluation.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, policy review and staff interview, the facility failed to ensure they were not serving expired food items and failed to label and date food items when opened to reduce the risk o...

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Based on observation, policy review and staff interview, the facility failed to ensure they were not serving expired food items and failed to label and date food items when opened to reduce the risk of contamination and food-borne illness. The facility also failed to ensure food preparation equipment were clean and failed to maintain sanitary conditions in the kitchen. The facility reported a census of 30 residents. Findings Include: On 4/25/22 at 11:30 AM, during the initial tour of the facility kitchen with the Culinary Director, the following spice or seasoning containers noted opened with no dates when opened: a. Cumin. b. Lemon Pepper. c. Everything But Salt. d. Garlic Powder. e. Coriander. f. Greek Seasoning. g. Classic Herb Seasoning. h. Season Well Herbs and Spices dated as opened 6/29/20 (Culinary Director stated the facility discards spices after 6 months) i. Mojito Lime. j. Cinnamon. k. Thyme. l. Curry Powder dated as opened 9/16/21 (Culinary Director stated the facility discards spices after 6 months) m. Cajun Spice. n. Poultry Seasoning. o. Southwest Chipotle. p. Poultry Seasoning. q. Lemon Pepper. r. Sesame Seed. s. Mr. Dash. t. Bay Leafs. Also found during the initial tour, other undated food products opened or undated already prepared foods with no expiration dates: a. Shredded Cheddar Cheese. b. Mixed fruit in a bowl. c. Spinach salad in a container. d. Egg salad in a container that had a use by date of 4/23/22. e. Carrot raisin salad in a container. f. Chili in a container. g. Sauerkraut in a container. h. Marinara sauce in a container with an expiration date of 4/18/22 i. BBQ sauce in a container. j. Ranch dressing in a container. k. Mashed potatoes in a large bowl. l. Cheddar Cheese slices. m. Loaf of bread not labeled when opened and with an expiration date of 4/17/22. n. 4 loaves of bread with expiration date of 4/18/22. o. Elbow macaroni bag. p. Spaghetti bag. q. Biscuit Gravy Mix. r. Granola cereal bag. s. Nilla Wafers box. t. Yellow cake mix. On 4/25/22 at 11:30 AM, during the initial tour of the facility kitchen with the Culinary Director, the following issues were noted with cleanliness of the area: a. The floors noted to have debris and food particles on them. b. The 6 burners on the gas stove noted to have debris on them. c. The griddle located on the stove top dirty with food debris and very black in color. d. The outside of the oven and the handle noted to have debris on them. e. The inside of the oven noted to have some debris in it. f. The vegetable freezer noted to have debris in the bottom of it. On 4/26/22 at 9:15 AM, on a revisit of the facility kitchen, the following issues were noted: a. The floors noted to have debris and food particles on them. b. The chemical jug for the dishwasher noted to have a lot of grime/dirt debris on top of it. c. The griddle on the stove top very dirty and black in color. d. Handle on the black milk refrigerator dirty with debris noted. e. The vegetable freezer handle and outside door dirty with debris noted. f. The inside bottom of the vegetable freezer with debris noted. On 4/28/22 at 1:35 PM, on a revisit with the Culinary Director present the following was noted: a. Griddle on stove top noted to be very dirty. Staff reported they scrambled eggs on it at breakfast and fried hamburgers on it at lunch. Noted scrambled egg and hamburger remnants on and around the griddle. b. Debris noted on burners on the stove top. c. Outside of oven doors dirty as well as the outside of the oven not currently working were dirty and noted debris on them. d. The milk refrigerator handle dirty with debris noted. e. The inside of the milk refrigerator with debris on the bottom of it. f. Chocolate milk splattered on the inside of the door. g. The vegetable freezer handle dirty with debris noted. h. The vegetable freezer noted to have debris in the bottom of the freezer. The Culinary Director provided daily and weekly cleaning schedule for the month of April. They revealed the cleaning completed as directed. On 4/27/22 at 2:00 PM, the Culinary Director stated he expected all items be labeled and dated when opened and prior to putting the items away. He also stated he expected the staff go through the coolers and dry food supplies daily to check for outdated food items. On 4/28/22 at 1:35 PM, the Culinary Director stated he expected the entire kitchen area be kept clean. He expected the staff be responsible to ensure all areas of the kitchen be kept clean and stated the cleaning schedules will need to be expanded. The facility provided a policy, titled Food Receiving and Storage dated 10/18, revealed staff were to maintain clean food storage areas at all times, dry foods were to be labeled and dated (use by date), all food stored in the refrigerator or freezer were to be covered, labeled and dated (use by date) and open containers dated and sealed or covered during storage. The facility provided policy, titled Refrigerators and Freezers dated 10/18, revealed all food to be appropriately dated to ensure proper rotation by expiration dates. Use by dates were to be completed with expiration dates on all prepared food in refrigerators. Expiration dates on unopened food was to be observed and use by dates indicated once food was opened. Supervisors were responsible for ensuring food items in pantry, refrigerator, and freezers were not expired or past perish dates. Refrigerators and freezers were to be kept clean, free of debris, and mopped with sanitizing solution on a scheduled basis and more often as necessary.
MINOR (B)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected multiple residents

Based on clinical record review, staff interviews and policy review the facility failed to notify the State Long Term Care (LTC) Ombudsman for 1 of 2 residents reviewed for transfers out of the facili...

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Based on clinical record review, staff interviews and policy review the facility failed to notify the State Long Term Care (LTC) Ombudsman for 1 of 2 residents reviewed for transfers out of the facility (Resident #4). The facility reported a census of 30 residents. Findings Include: Review of the Census List for Resident #4 revealed the following resident's status: a. On Hospital Leave on 1/14/22 and returned on 1/18/22. b. On Hospital Leave on 3/17/22 and returned on 3/19/22. c. On Hospital Leave on 4/12/22 and returned on 4/15/22. Review of Minimum Data Set (MDS) assessments dated 12/7/21, 3/19/22, and 4/15/22 revealed Resident #4 re-admitted to the facility on those dates from the hospital. The facility failed to provide documentation that staff notified the LTC Ombudsman when Resident #4 transferred from the facility to the hospital on 1/14/22 and 3/17/22. The facility had not submitted for April 2022 hospitalizations at this time. The Notice of Transfer Form to LTC Ombudsman for the facility lacked documentation of Resident #4 being sent to the hospital on 1/14/22 and 3/17/22. The facility had not submitted the Notice of Transfer Form to the LTC Ombudsman for April 2022 at this time. In an interview on 5/2/22 at 10:15 AM, the Director of Nursing (DON) stated there was not a policy for notification of the LTC Ombudsman for hospitalizations and discharges from the facility. A blank Notice of Transfer Form to Long Term Care Ombudsman was submitted which indicated a reason code for hospitalization. In an interview on 4/28/22 at 10:53 AM, DON reported the facility failed to report hospitalizations to the Ombudsman, had only been reporting discharges. In an interview on 5/2/22 at 9:55 AM, Staff B, Registered Nurse (RN) reported she was responsible for notifying the LTC Ombudsman of hospitalizations and discharges from the facility each month. Staff B stated she had been in her current position since August 2021 and was still learning the new role. Staff B stated the Notice of Transfer Form to Long Term Care Ombudsman was submitted at the beginning of each month for the prior month. Staff B identified that she had not been submitting hospitalizations on the form as she thought if they were out of the facility on a bed hold, she did not need to submit the names. She now knows of the expectation and will be submitting them.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 37% turnover. Below Iowa's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 4 harm violation(s). Review inspection reports carefully.
  • • 14 deficiencies on record, including 4 serious (caused harm) violations. Ask about corrective actions taken.
  • • $12,248 in fines. Above average for Iowa. Some compliance problems on record.
Bottom line: Mixed indicators with Trust Score of 63/100. Visit in person and ask pointed questions.

About This Facility

What is Terrace Glen Village's CMS Rating?

CMS assigns Terrace Glen Village an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Iowa, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Terrace Glen Village Staffed?

CMS rates Terrace Glen Village's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 37%, compared to the Iowa average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Terrace Glen Village?

State health inspectors documented 14 deficiencies at Terrace Glen Village during 2022 to 2024. These included: 4 that caused actual resident harm, 8 with potential for harm, and 2 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Terrace Glen Village?

Terrace Glen Village is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by PIVOTAL HEALTH CARE, a chain that manages multiple nursing homes. With 40 certified beds and approximately 38 residents (about 95% occupancy), it is a smaller facility located in MARION, Iowa.

How Does Terrace Glen Village Compare to Other Iowa Nursing Homes?

Compared to the 100 nursing homes in Iowa, Terrace Glen Village's overall rating (5 stars) is above the state average of 3.1, staff turnover (37%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Terrace Glen Village?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Terrace Glen Village Safe?

Based on CMS inspection data, Terrace Glen Village has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Iowa. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Terrace Glen Village Stick Around?

Terrace Glen Village has a staff turnover rate of 37%, which is about average for Iowa nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Terrace Glen Village Ever Fined?

Terrace Glen Village has been fined $12,248 across 1 penalty action. This is below the Iowa average of $33,201. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Terrace Glen Village on Any Federal Watch List?

Terrace Glen Village is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.