Mountain Ridge Health and Rehabilitation

1901 West Highway 90, Monticello, KY 42633 (606) 348-6034
For profit - Corporation 59 Beds SIMCHA HYMAN & NAFTALI ZANZIPER Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#242 of 266 in KY
Last Inspection: September 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Mountain Ridge Health and Rehabilitation has received a Trust Grade of F, indicating a poor performance with significant concerns regarding care quality. It ranks #242 out of 266 nursing homes in Kentucky, placing it in the bottom half, and is the only option in Wayne County. The facility's situation is worsening, with reported issues increasing from 7 in 2019 to 10 in 2024. Staffing is a major concern, with a low rating of 1 out of 5 stars and a turnover rate of 61%, which is significantly higher than the state average. Moreover, there have been troubling incidents, including a failure to protect a resident from sexual abuse, where the facility did not report the incident to authorities as required, raising serious safety concerns. On a positive note, there are critical care processes in place, but these incidents overshadow the strengths, highlighting a pressing need for improvement in both care and oversight.

Trust Score
F
0/100
In Kentucky
#242/266
Bottom 10%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
7 → 10 violations
Staff Stability
⚠ Watch
61% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$13,426 in fines. Higher than 55% of Kentucky facilities. Some compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 17 minutes of Registered Nurse (RN) attention daily — below average for Kentucky. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
19 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2019: 7 issues
2024: 10 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Kentucky average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 61%

15pts above Kentucky avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $13,426

Below median ($33,413)

Minor penalties assessed

Chain: SIMCHA HYMAN & NAFTALI ZANZIPER

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (61%)

13 points above Kentucky average of 48%

The Ugly 19 deficiencies on record

4 life-threatening
Dec 2024 4 deficiencies 4 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, review of the facility's policy and review of the facility's investigation docum...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, review of the facility's policy and review of the facility's investigation documentation, the facility failed to protect the resident's right to be free from sexual abuse. On 11/21/2024 at 6:20 PM Certified Nursing Assistant 1 (CNA1) and CNA 2 heard noises coming from Resident 2's (R2) room. Upon entering the room, they observed Resident 3 (R3) naked from the waist down in the bed on top of Resident 2 (R2). R3 was observed pulling at R2's brief and stated, We are fucking. R2 and R3 were immediately separated and R3 was placed on 1:1 staff observation. The facility's administrative staff failed to identify the incident as an allegation of abuse. The facility did not report the incident to the appropriate state agencies or law enforcement. Refer to F609, F835 and F837. The findings include: Review of the facility's policy titled, Abuse, Neglect and Exploitation, dated as implemented on 01/20/2020 and revised on 08/01/2024 revealed it was the policy of the facility to provide protections for the health, welfare and rights of each resident by developing and implementing written policies and procedures that prohibit and prevent abuse. Abuse meant the willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm. Pain or mental anguish which could include certain resident to resident altercations and included sexual abuse. Sexual abuse was defined as non-consensual sexual contact of any type with a resident. Additionally, the facility's policy defined an alleged violation as a situation or occurrence that was observed or reported by staff. Review of Resident 2's (R2) facility document titled, Continuity of Care revealed the facility admitted R2 on 05/15/2024 with diagnoses of unspecified dementia, cognitive communication deficit, muscle weakness, cerebral infarction with left sided weakness, and anxiety. Review of R2's Quarterly Minimum Data Set Assessment (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of zero (00) out of fifteen (15). This score indicated severe cognitive impairment. Review of R3's facility document titled, Continuity of Care revealed the facility admitted R3 on 09/03/2024 with diagnoses of unspecified dementia, disorientation, and anxiety. Review of R3's admission Minimum Data Set Assessment (MDS) dated [DATE] revealed a BIMS score of ninety-nine (99) indicating the assessment was unable to be completed because the resident was rarely or never understood. Review of R3's Comprehensive Care Plan (CCP) dated 09/03/2024 revealed R3 was at risk for elopement related to dementia and wandered into other residents' rooms. Review of R3's Progress Note dated 11/21/2024 at 7:35 PM written by Licensed Practical Nurse 1 (LPN1) revealed R3 was found in a female resident's bed, confused and naked with feces on the bed and both residents. R3 was trying to touch the female resident's breast as he was being removed from the bed. Resident 3 was taken to his room and changed and a CNA was sitting one on one with the resident. Review of R3's Social Services Note, dated 11/22/2024 at 10:25 AM revealed the Admissions/Social Services/Admissions Director ([NAME]) spoke with R3 in regard to his recent behavior and R3 did not recall the incident. In interview on 12/03/2024 at 10:30 AM with Certified Nursing Assistant (CNA) 2, she stated she was at the facility the night of the incident between R3 and R2. CNA2 stated at about 6:20 PM, she and Licensed Practical Nurse 1 (LPN1) were in another room and Licensed Practical Nurse 2 (LPN2) came to get them and told them R3 was in bed with R2. CNA2 stated she went into R2's room and there was fecal matter on the floor and R3 was in the bed with R2 and told staff to get out, they were fucking. CNA2 stated it took three staff to get R3 off of R2 and back in his wheelchair. She stated as they were getting him out of the bed, R3 grabbed R2's breast. CNA2 stated all the aides involved wrote a witness statement and waited until the DON and Administrator returned to the facility which was around 8:00 PM. CNA2 stated the abuse coordinator for the facility was the Administrator and abuse training was offered pretty frequently since the new company had taken over, the most recent being last week. CNA2 stated it was the DON's and the Administrator's responsibility to report incidents like this to the State. In interview on 12/03/2024 at 10:45 AM with CNA1, she stated she and CNA4 had heard grunting noises coming from R2's room and when they went in to see what was happening, they observed R3 on top of R2 with no clothes on from the waist down. R3's clothes were on the floor and there was fecal matter on him, the bed and the floor. R2 had on a shirt and her brief and R3 was trying to undo R2's brief. CNA1 stated R3 told staff to get out of the room, they were fucking. CNA1 stated R3 had been combative before, so she had CNA4 stay in the room, and she went to get LPN1 and LPN2 to assist. CNA1 stated R3 was removed from the room, R2 appeared scared and although she had not been able to speak since her stroke, she was making a grunting noise. CNA1 stated she wrote a witness statement and remained at the facility until the Director of Nursing (DON) and the Administrator returned to the facility. 1:1 supervision of R3 began after the incident that night and the next morning, CNA1 stated she had heard the police came to the facility that night and talked to the DON because R2's family had called them. CNA1 stated she had not received any additional abuse training specific to the incident between R2 and R3. She stated she had been told the facility was trying to find new placement for R3 in an all-male facility but there were no beds available. CNA1 stated there had been other incidents with R3 entering the rooms of female residents (R9 and R10). In interview on 12/03/2024 at 2:00 PM with CNA4 she stated she and another aide were starting their round around 6:20 PM, when they heard a noise coming from R2's room. She stated when they walked in they saw R3 with no brief or pants on, laying on top of R2, with fecal matter on him, the bed and the floor. CNA4 stated R2's blankets and clothes were on, but R2 appeared to be in distress even though she was nonverbal. CNA4 stated staff began to explain to R3 he would have to get up and he began to fight, placing his hand on R2's breast. CNA4 stated R3 was removed from the room and placed on 1:1 staff supervision that night. CNA4 stated LPN2 called the DON and the Administrator but she was not sure if the police came to the facility. In interview on 12/03/2024 at 1:31 PM with LPN1, who was on duty the night of the incident, she stated she was in another resident room with CNA2 when LPN 2 came to get them for assistance. LPN1 stated when they got to R2's room, they observed R3 with his pants and brief off and there was feces everywhere. LPN1 stated R3 told them to shut the door, they were fucking. The LPN stated R3 would not be redirected at that time and as they were trying to get him off R2, he grabbed R2's breast. LPN1 stated R2 could not move her legs and was nonverbal, but she was moving her hands, moaning and appeared visibly distressed. LPN1 stated R2 had on a brief and a shirt but no blankets or sheets were covering her. The LPN stated CNA2 and LPN2 cleaned R2 up and completed skin assessments on both residents with no injuries noted. LPN1 stated she called the DON and the Administrator and waited for them to arrive which took about an hour. She stated she reported any incidents to the DON and/or the Administrator. In a phone interview on 12/02/2024 at 7:06 PM with Resident 2's Daughter #3 (R2D3) and Power of Attorney (POA), she stated she had received a call on 11/21/2024 at 7:47 PM from the DON and was told there had been an incident and a male resident had gone into R2's room, had undressed and was on top of her in her bed. R2D3 stated she lived in Ohio, was R2's POA and was concerned with getting someone from her family to the facility. She stated she called R2D4 who went to the facility to check on R2. Eventually R2D1 and R2D2 (two other family members) also arrived at the facility. R2D3 stated she arrived on Friday 11/22/2024 and spoke with CNA4 who had found R3 on R2. She stated she told R2D3 she had seen R3 at the nurses station in his wheelchair not long before the incident. CNA4 told R2D3 while doing resident rounds, she heard commotion, like yelling and stuff, coming from R2's room and went in to see about it. CNA4 told R2D3 she opened the door and found R3 on top of R2, the blankets were not pulled down but R3 was naked; and when she entered the room, R3 was yelling at her to shut the door. CNA4 told R2D3 she needed help to get R3 off R2 because he was yelling and fighting and R2's eyes were as big as saucers. In interview on 12/02/2024 at 2:56 PM with R2's Daughter 1 (R2D1) and R2's Daughter 2 (R2D2), R2D1 stated she was informed of the incident by R2D3 and immediately drove to the facility. R2D1 went to R2's room where another sister had already arrived and was comforting R2. R2D1 stated R2 was unable to articulate but they could tell she was upset. R2D1 stated the DON told her the facility was trying to move R3 to an all-male facility but had not found one yet. R2D2 stated she and her husband tried to file a police report and a police officer had come to the facility but told them there was nothing he could do. Review of R2's Progress Notes from 11/20/2024-11/22/2024 revealed no documentation or description of the incident. Review of R2's Social Services note dated 11/22/2024 at 10:47 AM written by the Admissions/Social Services Director (ASSD) revealed an interview was conducted with R2 to assess for any mental anguish or signs of distress. R2 had no visible signs of distress, was resting in the bed eating snack and smiled frequently, and monitoring for R2 would continue over the next few days. In interview on 12/03/2024 at 2:31 with the DON, he stated the Administrator was the facility's abuse coordinator. He stated that on the night of the incident between R2 and R3, the Administrator had called him, and he arrived at the facility before her. The DON stated he talked to CNA1, CNA4, LPN1 and LPN2 to try and figure out what happened and made sure R3 was separated from R2. The DON stated staff told him they heard noises coming from R2's room and observed R3 on his hands and knees on the bed without any pants on and he had had a bowel movement. The DON stated he assessed R2 and she was not in any distress and was at her baseline (her condition was unchanged from before the incident). LPN1 completed skin assessments on both R2 and R3 with no injuries noted. The DON stated R3 was placed on 1:1 supervision more to protect him than the other residents because R3 did have a history of being confused, wandering and getting into other resident's beds to sleep. The DON stated he could not be sure R3's behavior was sexually motivated or if he just got confused. The DON stated to say the incident was sexually motivated would be discriminatory against R3 and since the facility could not be sure it was, it was not a reportable event. The DON stated the facility did not call law enforcement. The DON stated he was not sure if a police report was filed and he had not signed one. In interview on 12/03/2024 at 2:59 PM with the Administrator she stated she was the facility's abuse coordinator. The Administrator stated she was notified of the incident between R2 and R3 by LPN2 via phone on the night it happened. The Administrator stated LPN2 told her R3 had gone into R2's room and was found with no pants or briefs on, on his hands and knees on top of R2. She stated staff had reported that when they entered R2's room and turned on the lights, R3 stated we are fucking but no one had mentioned if R2 had an erection or not. The Administrator stated she was told R2 was clothed, there were blankets between R2 and R3, and R3 had a bowel movement on the bed. The Administrator stated she was told R2 was grunting and appeared to be upset, so she called the DON and he arrived at the facility before her. The Administrator stated when she arrived, the DON was talking to the nurses, so she went to R2's room and R2 did not appear to be in any distress. The Administrator stated R3 was placed on 1:1 observation before she and the DON had arrived. She stated she had notified the Regional Director of Operations (RDO) the night of the incident and was not instructed to report it. The Administrator stated she did not feel like the incident between R2 and R3 was abuse and did not feel it was a reportable event. The Administrator stated law enforcement was not notified by the facility, but they came to the facility after the family reported the incident and no report had been filed. The Administrator stated R3 was on a wait list for an all-male facility and would remain on 1:1 supervision until he could be transferred. In a follow up interview on 12/04/2024 at 8:20 AM with the DON and the Administrator they both stated neither they or facility staff thought the incident between R2 and R3 qualified as abuse, and if the same situation were to happen again, they would not handle it any differently. In a telephone interview on 12/05/2024 at 5:35 PM with the Medical Director she stated she was aware that R3 had gotten in her R2's bed and kind of scared her but did not really know any other details. When interviewed related to if she knew R3 was naked, she stated yes. The Medical Director stated she knew R3 had said he and R2 were fucking. She stated that the staff she spoke with who were present at the time felt it appeared R3 was assaulting R2. The Medical Director stated the facility notified her of the incident the night it occurred via a Health Insurance Portability and Accountability Act (HIPPA) compliant texting service but she had not spoken to anyone. She stated in talking to R2's family and to the facility staff, she thought the facility had notified the State agency and law enforcement. She stated she was not aware they had not done either until this interview.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Report Alleged Abuse (Tag F0609)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of the facility's policy, the facility failed to immediately report an allegation ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of the facility's policy, the facility failed to immediately report an allegation of sexual abuse (defined as non-consensual contact of any type with a resident) involving two (Resident (R) 2 and R3) of nine sampled residents reviewed for abuse. On 11/21/2024 at 6:20 PM, Certified Nursing Assistant (CNA) 1 and CNA 4 heard noises coming from R2's room. Upon entering the room, they observed R3, who was naked from the waist down, in the bed on top of R2. R3 was observed pulling at R2's brief and stated, We are fucking. The facility failed to report the incident of sexual abuse of R2, who did not have the capacity to consent to sexual contact, to either the State Survey Agency or to law enforcement for investigation. The facility's failure to ensure that all allegations of alleged sexual abuse were reported to the appropriate State agencies/law enforcement and failure to comply with regulations designed to prevent/report allegations of abuse has the likelihood to place residents at risk for further potential abuse. Refer to F600, F835 and F837. The findings include: Review of the facility's policy titled, Abuse, Neglect and Exploitation, dated as implemented on 01/20/2020 and revised on 08/01/2024, revealed that under the section titled, Policy Explanation and Compliance Guidelines, the facility would designate an Abuse Prevention Coordinator in the facility who was responsible for reporting allegations or suspected abuse to the State Survey Agency and other officials in accordance with state law. Further review of the policy, under the section titled, Reporting/Response, revealed reporting of alleged violations to the Administrator, the state agency, adult protective services, and all other required agencies would occur immediately but not later than two hours after the allegation was made if the event involved abuse or serious bodily injury. Further review of the policy revealed that Sexual abuse is defined at non-consensual sexual contact of any type with a resident. Review of R2's Continuity of Care document revealed the facility admitted R2 on 05/15/2024 with diagnoses including unspecified dementia, cognitive communication deficit, muscle weakness, cerebral infarction with left sided weakness, and anxiety. Review of R2's Minimum Data Set Assessment (MDS), dated [DATE], revealed the facility assessed the resident as moderately cognitively impaired. Further review of R2's electronic medical record (EMR) revealed no evidence that the facility assessed the resident to determine if she was competent to consent to sexual contact. Interview on 12/3/2024 at 10:45 AM with CNA1 revealed she and CNA4 heard grunting noises coming from R2's room and, when they went in to see what was happening, they observed R3 on top of R2 in R2's bed. R3 had no clothes on from the waist down. His clothes were on the floor and there was fecal matter on him, the bed, and the floor. R2 had on a shirt and her brief and R3 was trying to undo R2's brief. CNA1 stated R3 told staff to get out of the room, adding they were fucking. Further interview with CNA1 revealed that she believed what she witnessed was abuse which needed to be reported to the state and therefore, she immediately reported what she witnessed to Licensed Practical Nurse (LPN) 2, who then went and got LPN1. In interview on 12/03/2024 at 2:00 PM, CNA4 stated that she had witnessed R3 on top of R2 in bed, and that R3 told them to leave the room because the residents were fucking. CNA4 stated that she viewed this as an allegation of abuse that would need to be reported to the state and they immediately told the nurse. Interview on 12/03/2024 with LPN1 at 1:31 PM, revealed she was informed that the CNAs found R3 on top of R2 in R2's bed. LPN1 stated that she took the information as an allegation of abuse that needed to be reported and immediately contacted the Director of Nursing (DON) and Administrator. However, review of State Survey Agency (Office of Inspector General - OIG) records revealed no evidence that the facility reported the allegation of sexual abuse. Interviews with both the DON on 12/03/2024 at 2:31 PM, and the Administrator at 2:59 PM confirmed that neither the SSA/OIG nor law enforcement was contacted for investigation of an allegation of abuse and/or a possible crime. In interview on 12/03/2024 at 2:31 PM with the DON, he stated that the allegation of sexual abuse, which CNA1, CNA4, and LPN1 passed on to administrative staff, was not reported to either the SSA/OIG or law enforcement agencies within two hours as required by regulation. The DON stated he and the Administrator arrived at the facility on 11/21/2024 after the incident between R2 and R3 and obtained witness statements from staff. Review of the witness statements revealed the interviews with CNA1 and CNA4 in which they described their observations met the definition of an allegation of sexual abuse. However, the DON stated that after determining that R2 was not physically harmed and appeared at her baseline cognition, both he and the Administrator agreed that no allegation of abuse had occurred, and the incident did not require reporting to law enforcement or to the SSA. The DON stated the Administrator was the facility's abuse coordinator and was responsible for the reporting of incidents of abuse to the state. In interview on 12/03/2024 at 2:59 PM with the Administrator, she stated she was the facility's abuse coordinator. The Administrator stated she was aware that allegations of abuse were to be reported within two hours. The Administrator stated that staff informed her that R3 was found on top of R2 in bed, pulling at R2's brief, and was stating that they were fucking, but There was no allegation of abuse by staff. The Administrator repeatedly stated that R3 was confused and meant no harm; therefore, she did not feel like the incident between R2 and R3 was abuse and as a result, she did not feel it that a reportable event. She stated her investigation found that R3 was on all fours with no erection and had had a bowel movement, so she felt because he had dementia, was confused, and had no history of sexual behaviors, R3 thought he was in the bathroom. Interview on 12/03/2024 at 3:33 PM with the Regional Director of Operations (RDO) revealed that although she was made aware of the incident between R2 and R3 on the night it occurred by the Administrator, as regional support, they did not give guidance or directive on reportable incidents. The RDO stated it was ultimately the Administrator's decision to determine whether or not to report an incident or event. In a follow up interview on 12/04/2024 at 8:20 AM with the DON and the Administrator, they both stated neither they nor facility staff thought the incident between R2 and R3 qualified as abuse, and if the same situation were to happen again, they would not handle it any differently. However, the interviews noted above with CNA1, CNA4, and LPN1 on 12/03/2024 revealed that the DON and Administrator's statement was not accurate, as the direct care staff had viewed the incident between R2 and R3 as abuse which needed to be reported. Interviews with the Medical Director (MD) by telephone on 12/05/2024 at 5:35 PM and on 12/09/2024 at 10:13 AM, revealed she first stated she knew R3 had gotten in R2's bed and kind of scared her but did not really know any other details. Then the Medical Director stated she knew R3 was naked and that R3 had stated he and R2 were fucking. She added that she heard the staff present at the time felt it appeared R3 was assaulting R2. The Medical Director stated the facility notified her of the incident the night it occurred via a texting service, but she was not aware the facility did not report the incident to law enforcement or the state agency until the interview with the State Survey Agency Surveyor. The Medical Director stated if the facility had actually spoken with her on the night of the incident related to reporting, she would have suggested the incident be reported.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected 1 resident

Based on interview, record review, and review of the facility's policy and documents, the facility failed to ensure that it was administered in a manner to ensure the highest practicable physical, emo...

Read full inspector narrative →
Based on interview, record review, and review of the facility's policy and documents, the facility failed to ensure that it was administered in a manner to ensure the highest practicable physical, emotional, and psychosocial wellbeing for one (Resident (R) 2) of nine sampled residents reviewed for abuse. Administrative staff, including the Administrator and Director of Nursing (DON) were aware that on 11/21/2024, Certified Nursing Assistant (CNA) 1, and CNA 4 observed R3 naked from the waist down, while in bed on top of R2. R3 was observed pulling at R2's brief and stated, We are fucking. However, the administrative staff failed to make a report of an allegation of sexual abuse to either the State Survey Agency (SSA)/(Office of Inspector General - OIG) or to law enforcement. The facility failed to report the incident of sexual abuse of R2, who did not have the capacity to consent to sexual contact, to either the State Survey Agency or to law enforcement for investigation. The facility's failure to ensure that all allegations of alleged sexual abuse were reported to the appropriate State agencies/law enforcement and failure to comply with regulations designed to prevent/report allegations of abuse has the likelihood to place residents at risk for further potential abuse. Refer to F600, F609, and F835. The findings include: Review of the facility's policy titled, Abuse, Neglect and Exploitation, dated as implemented on 01/20/2020 and revised on 08/01/2024, revealed under the section, Policy Explanation and Compliance Guidelines, the facility would designate an Abuse Prevention Coordinator in the facility who was responsible for reporting allegations or suspected abuse to the state survey agency and other officials in accordance with state law. Further review revealed under the Reporting/Response section, that reporting of alleged violations to the state agency, adult protective services and all other required agencies would occur immediately but not later than two hours after the allegation was made if the event involved abuse or serious bodily injury or not later than twenty-four hours if the events that caused the allegation did not involve abuse and do not involve bodily injury. Review of the facility's document titled, Job Description-Administrator, dated 12/2018, revealed the Administrator's responsibilities included directing the overall operations of the facility in accordance with government regulations. Further review of the document, under the Essential Duties and Responsibilities section, revealed the Administrator maintained a working knowledge of and confirmed compliance with all governmental regulations. Review of the facility's document titled, Job Description-Director of Nursing (DON), updated 12/2011, revealed the DON managed the overall operations of the Nursing Department in accordance with company policies, standards of nursing practices and governmental regulations. Review of the Essential Duties and Responsibilities section of the policy revealed the DON's duties included informing the state of any reportable incidents within appropriate timeframes. Interview on 12/03/2024 at 10:45 AM with CNA1 revealed that on 11/21/2024, she and CNA4 heard grunting noises coming from R2's room and, when they went in to see what was happening, they observed R3 on top of R2 in R2's bed. R3 had no clothes on from the waist down. His clothes were on the floor and there was fecal matter on him, the bed, and the floor. R2 was wearing a shirt and her brief, and R3 was trying to undo R2's brief. CNA1 stated R3 told staff to get out of the room, saying they were fucking. Interview on 12/03/2024 at 2:00 PM with CNA4 as well as a review of both CNAs written witness statements confirmed CNA1's description of their first-hand observations. Further interview with CNA1 on 12/03/2024 at 10:45 AM revealed that she believed what she witnessed was abuse which needed to be reported to the state and therefore, she immediately reported what she witnessed to nursing staff. Interview on 12/03/2024 at 2:00 PM with CNA4 confirmed CNA1's statement. Interview on 12/03/2024 with Licensed Practical Nurse (LPN) 1 at 1:31 PM, confirmed that after being informed that the CNAs found R3 on top of R2 in R2's bed, she took the information as an allegation of abuse that needed to be reported and the facility immediately contacted the DON and Administrator. Interviews and review of the written witness statements, revealed direct care staff (CNA1, CNA4, and LPN1) were all aware of and immediately identified a situation which constituted an allegation of abuse. The staff reported the incident as required to administrative staff, including the Administrator and DON. However, review of OIG records revealed no evidence that the Administrator (as Abuse Coordinator) or the DON (whose job responsibilities included informing the state of any reportable incidents within appropriate timeframes) reported the allegation of abuse. Interviews with both the DON on 12/03/2024 at 2:31 PM, and the Administrator at 2:59 PM confirmed that neither the OIG nor law enforcement was contacted for investigation of an allegation of abuse and/or a possible crime. In interview on 12/03/2024 at 2:31 PM with the DON, he stated he had worked at the facility for about two years and had been the DON for about a year. The DON stated he and the Administrator arrived at the facility on 11/21/2024 after being informed of the incident between R2 and R3. After obtaining witness statements from staff and determining that R2 was not physically harmed and appeared at her baseline cognition (diagnosis of dementia and moderative cognitive impairment), they both agreed no allegation of abuse had occurred and the incident did not require reporting to law enforcement or to the state agency. The DON stated he felt due to R3's diagnosis of dementia, he had been confused and was looking for the bathroom. The DON stated he did not feel it was fair to assume R3's behaviors were sexual in nature because he did not have a prior history of inappropriate sexual behaviors. The DON stated that if he had thought the incident was abuse, he would have reported it. However, he did not see this as an allegation of abuse, because he did not feel R3 meant to harm R2. The DON stated the Administrator was the facility's abuse coordinator and she was the person responsible for the reporting of incidents of abuse to the state. The DON stated that the direct care staff who made the report never stated that what was witnessed was an actual abuse allegation. As a result, the Administrator chose not to immediately report the initial allegation in which staff witnessed R3, who was naked from the waist down, on top of R2, pulling at her brief and telling staff that they were fucking. In interview on 12/03/2024 at 2:59 PM with the Administrator, she stated she had worked at the facility for two years and confirmed that she was the facility's abuse coordinator. The Administrator stated she was notified of the incident between R2 and R3 via phone on the night it happened and was told what the CNAs described. The Administrator stated she was aware that all allegations of abuse were to be reported immediately/no more than two hours. However, the allegation that staff made was not immediately reported to either the OIG or to law enforcement. The Administrator stated that instead, staff interviews were conducted, and written statements (which verified staff interviews) were reviewed. After review of this information, the Administrator stated she did not feel like the incident between R2 and R3 was abuse and did not feel it was a reportable event. The Administrator stated that R3, who had a history of wandering into other resident rooms while looking for his wife, did not have an erection, was on all fours, and had had a bowel movement when he was found on top of R2. The Administrator stated that based on her investigation, because she felt R3 had dementia, was confused, and had no history of sexual behaviors, the resident thought he was in the bathroom. The Administrator stated that the direct care staff who made the report never stated that what was witnessed was an actual abuse allegation. The Administrator did not immediately report the initial allegation that staff had witnessed and reported R3. In interview on 12/03/2024 at 3:33 PM with the Regional Director of Operations (RDO), she stated she was made aware of the incident between R2 and R3 by phone on the night it occurred The RDO stated as regional support, they did not give guidance or directive on reportable incidents (Cross Reference to F837.). The RDO stated it was the Administrator's name on the facility license which hung on the wall, the Administrator's responsibility, and ultimately the Administrator's decision to determine whether or not to report an incident or event. In additional interview on 12/04/2024 at 8:20 AM with the DON and Administrator, they confirmed that, after taking witness statements from staff, and speaking with R2's family, they did not feel like the incident was abuse or should have been reported to the state agency or to law enforcement. They stated looking back, they would not have handled the situation any differently.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0837 (Tag F0837)

Someone could have died · This affected 1 resident

Based on interview, record review, and facility policy/document review, the facility's Governing Body failed to provide effective oversight to the Administrator to ensure the facility implemented poli...

Read full inspector narrative →
Based on interview, record review, and facility policy/document review, the facility's Governing Body failed to provide effective oversight to the Administrator to ensure the facility implemented policies, including identifying and reporting an allegation of sexual abuse of one (Resident (R) 2) of nine sampled residents reviewed for abuse. On 11/21/2024, staff observed R3, who was naked from the waist down, in bed on top of R2. R3 was observed pulling at R2's brief and stated, We are fucking. The Administrator and Director of Nursing (DON), who were both members of the Governing Body, reported this incident to additional members of the Governing Body, including the Regional Director of Operations (RDO) and Regional Director of Clinical Services (RDCS). on the same night it occurred. However, the regional members of the Governing Body responsible for ensuring compliance with federal regulations failed to provide regulatory guidance/direction to the Administrator and DON, who made the determination to not report the allegation to either the State Survey Agency (Office of Inspector General - OIG) or appropriate law enforcement staff. The Governing Body's failure to provide oversight and ensure that facility administration comply with regulations designed to prevent/report allegations of abuse has the likelihood to place residents at risk for abuse. Refer to F600, F609, and F835. The findings include: Review of an undated typed document, provided by the DON on 12/10/2024 at 3:35 PM, revealed the members of the Governing Body were the RDO, the RDCS, the Administrator and the DON. Review of the facility's document titled, Job Description-Director of Nursing (DON), updated 12/2011, revealed the DON's responsibilities included managing the overall operations of the Nursing Department in accordance with governmental regulations. Review of the facility's document titled, Job Description-Administrator, dated 12/2018, revealed the Administrator led and directed the overall operations of the facility in accordance with government regulations. Further review of the document under the Essential Duties and Responsibilities section revealed the Administrator maintained a working knowledge of and confirmed compliance with all governmental regulations. Review of the facility's policy titled, Governing Body, effective 10/06/2021 and revised 04/07/2023, revealed the governing body was the corporate entity or licensee responsible for the overall operation of the facility. Per the policy, the governing body ensured compliance with state and federal regulations. Interviews with Certified Nursing Assistant (CNA) 1 on 12/03/2024 at 10:45 AM and CNA4 on 12/03/2024 at 2:00 PM revealed that on 11/21/2024, she and CNA4 heard grunting noises coming from R2's room and, when they went in to see what was happening, they observed R3 on top of R2 in R2's bed. R3 had no clothes on from the waist down. R2 was wearing a shirt and her brief, and R3 was trying to undo R2's brief. Per the CNAs, R3 told staff to get out of the room, adding they were fucking. Further interview with the two CNAs revealed that they believed what they witnessed was abuse which needed to be reported to the state and therefore, they immediately reported it to nursing staff. During interview on 12/03/2024 with Licensed Practical Nurse (LPN) 1 at 1:31 PM, she stated she was informed that the CNAs found R3 on top of R2 in R2's bed. LPN1 stated that she took the information as an allegation of abuse that needed to be reported and immediately contacted the DON and Administrator. Although CNA1, CNA4, and LPN1 were all aware of and immediately reported the allegation up their chain of command, review of OIG records revealed no evidence that the facility reported the allegation of sexual abuse. Interviews with both the DON on 12/03/2024 at 2:31 PM, and the Administrator at 12/03/2024 at 2:59 PM confirmed that neither the OIG nor law enforcement was contacted for investigation of an allegation of abuse and/or a possible crime. During interview on 12/03/2024 at 2:31 PM with the DON and on 12/03/2024 at 2:59 PM with the Administrator they stated that they did not identify the situation between R2 and R3 as possible abuse and did not ensure it was reported to the OIG or law enforcement. The Administrator stated she notified members of the Governing Body on the night of the incident; however, she was not instructed to report it. In interview on 12/03/2024 at 3:33 PM with the RDO, she stated she was made aware of the incident between R2 and R3 on the night it occurred by the Administrator on a three-way call with the RDCS and the Administrator. The RDO stated it was the Administrator's responsibility, and ultimately their decision as to whether or not to report an incident or event. Although the facility's policy stated the governing body's responsibilities included ensuring compliance with federal regulations, the RDO stated it was not their job to guide or direct a facility to report an incident of suspected abuse. During the interview, the RDO refused to answer as to whether the initial allegation of sexual abuse should have been reported to the OIG and law enforcement, stating that she could not speak to the incident because she was not in the facility when it occurred. During interview on 12/05/2024 at 10:46 AM with the RDCS, she stated that the corporate's role was to guide the facility on regulation and policy, but not to make decisions on whether or not to report allegations of abuse. The RDCS stated she was made aware of the incident between R2 and R3 on the night it occurred and understood it was not being reported because the Administrator, who was responsible for reporting, did not feel like there was an allegation of abuse. The RDCS stated that it was the corporate/Governing Body's expectation that staff follow the Centers for Medicare and Medicaid Services' (CMS) guidelines and polices on abuse reporting. The RDCS refused to answer as to whether the initial report of sexual abuse should have been reported to the OIG and law enforcement, stating that she could not speak to the incident because she was not in the facility when it occurred.
Sept 2024 6 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to treat each ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined the facility failed to treat each resident with respect, dignity, and care in a manner and in an environment that promoted maintenance or enhancement of their quality of life, and to recognize each resident's individuality for one of two meals observed. Observations during the noon meal on 09/05/2024 revealed staff used labels to identify residents requiring assistance with meals and called the residents feeders during meal service. Additionally, staff initially set-up Resident (R) 6's lunch meal on 09/05/2024 instead of providing feeding assistance. The findings include: A review of the facility's Policy titled Resident's Rights, updated 02/16/2024, revealed the facility believed residents had the right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility. A continued review of the Policy revealed the facility would ensure that all residents were treated equally regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. In addition, the facility would ensure the residents were treated with respect and dignity and promote and facilitate resident self-determination through support of resident choice. Further, the policy review revealed the facility would ensure that all staff members were educated on the rights of residents and the responsibility of the facility to properly care for its residents, including the support each resident required in exercising their rights. Review of the clinical record revealed the facility admitted R6 on 04/07/2017, with diagnoses to include type II diabetes mellitus, cerebral infarction, hemiplegia (condition that causes partial or complete paralysis on one side of the body) affecting right dominant side, contracture right hand, right wrist, right elbow and right shoulder, contracture of muscle, multiple sites, abnormal posture, lack of coordination, muscle weakness and mild cognitive impairment of uncertain or unknown etiology. Review of R6's Annual Minimum Data Set (MDS) Assessment, with an Assessment Reference Date (ARD) of 07/08/2024, revealed the facility assessed the resident to have a Brief Interview for Mental Status (BIMS) score of 13 out of 15, which indicated the resident was cognitively intact. Further review of the Annual MDS Assessment revealed the facility assessed the resident with functional limitation and impairment in a range of motion (ROM) to upper and lower right-side extremities, dependent on staff with a self-care performance of eating, which required the helper to make all the effort. The resident made none of the effort to complete the activity. Further, the resident was also assessed as dependent on staff with a self-care performance of bed mobility, transfers, dressing, toilet use, and personal hygiene. Review of R6's Comprehensive Care Plan (CCP) dated 04/08/2015, with a focus on the resident being at risk for alteration in nutrition-less than body requirements related to the resident's mechanically altered, therapeutic diet, history of cerebral vascular accident (CVA), and right upper extremity paralysis. Continued review of R6's nutrition care plan revealed interventions to ensure tray set-up per staff, built-up/large handle spoon to aid with self-feeding, and staff to provide further ongoing resident observation during meal services for signs and symptoms of problems feeding. Further review of R6's at risk for alteration of nutrition interventions revealed an updated revision on 05/28/2024 for staff to feed resident meals as he will allow related to spilling/dropping food. Observation in the dining room, during noon meal service on 09/05/2024 at 12:27 PM, revealed R6 was placed in front of his set-up meal tray attempting to feed himself. The resident was observed to have difficulty getting food items from his plate, onto the eating utensil and to his mouth related to his dominant right sided paralysis and limited ROM of extremities. The resident was observed to attempt to eat using his left hand and was shaking, spilling, and dropping his food back onto the plate and/or into his lap. Further observations revealed R6 attempted to raise his arm with a glass in hand and attempted to take a drink as he poured the drink down the front of his clothing and the cup fell to the floor. Continued observation revealed R6 with an increased red faced appearance as he looked around the room for assistance. Further, after approximately two full minutes of the resident sitting unattended with food and drink all over his clothing, drinking cup in the floor and signs of defeat as he threw his utensil down, two feeding assistants were observed to note the resident's difficulty feeding himself. The feeding assistants were overheard addressing R6 as a feeder tray with need to remove him from the dining room to provide personal care. Observations during noon meal service on 09/05/2024 at 12:42 PM revealed that CNA5 was overheard in the dining room in front of residents, family members, State Survey Agents (SSAs), and employees referring to resident's as Feeders. An interview was attempted with R6 on 09/05/2024 at 12:55 PM, after the resident received personal care. The resident had a red face and nervous appearance of increased involuntary movement of hands and upper extremities. During the interview attempt with the R6, the resident kept his head down and was not attentive nor verbally responsive to questions as he did not make eye contact, looked away with his head down and shrugged his shoulders. Following SSA interview attempt, CNA5 approached the resident to provide feeding assistance. During an interview with feeding assistant/CNA2 on 09/05/2024 at 5:45 PM, CNA2 stated she had heard staff referring to residents who required feeding assistance as feeders; however, she felt it was unprofessional and a dignity issue per facility policy. CNA2 stated the term feeder could make residents feel insecure and like failures because they need help with feeding. Further observation of tray delivery on A unit hallway, in front of room [ROOM NUMBER], during dinner meal service on 09/05/2024 at 5:10 PM, revealed the Activities Director (AD) interacting with residents and explaining to them that dinner was taking a little longer to be served. SSA asked the AD if she was aware of what the delay was and she stated, They are feeding the feeders first. Continued observation of meal tray delivery on A unit hallway, in front of resident rooms on 09/05/2024 at 5:25 PM, the Administrator stated to the SSA while referring to resident's that required meal assistance as feeders in reference to a procedural change in the meal service process. During an interview with the Regional Director of Dietary Operations (RDDO) on 09/06/2024 at 11:30 AM, she stated that she was aware the facility provided in-service related to resident rights and the correct terminology for residents that required feeding assistance. The RDDO explained the importance of the in-service to ensure the employees were aware of the correct terminology about resident rights and dignity. RDO expects that the staff would respectfully refer to all residents. During an interview with Director of Rehabilitation on 09/06/2024 at 5:00 PM, she stated that a potential negative impact of referring to a resident as a feeder could cause the resident to feel humiliated and embarrassed and violate the resident's dignity. She stated she felt it was a dignity issue that could make those residents feel less than others. During an interview with a Physical Therapist (PT) on 09/06/2024 at 5:15 PM, she stated that referring to a resident as a feeder was demeaning; it is all about the person, not the condition. During an interview with the Environmental Service Director (ESD) on 09/06/2024 at 5:25 PM, she stated that when she heard a resident referenced as a feeder, she felt it was degrading and belittling to them. ESD emphasized the importance of staff education on communicating and referencing the correct terminology to ensure resident rights and dignity are honored. During an interview with the Business Office Manager (BOM) on 09/06/2024 at 5:00 PM, she stated that when staff refers to residents as a feeder, that is degrading, disrespectful, and a dignity concern. BOM further noted that the facility is the residents' home, and staff must respect them. During an interview with the Director of Nursing (DON) on 09/06/2024 at 8:20 AM, state that staff, including the Administrator, knew not to refer to residents as feeders. If a staff member called a resident a feeder in front of the resident, he would implement a teachable moment because that was not how staff should refer to residents. In addition, he had implemented re-education beginning 09/05/2024 for all staff related to Resident Rights and Dignity to ensure staff were using the correct terminology when communicating and providing the appropriate care for the residents. During an interview on 09/06/2024 at 5:55 PM, the Administrator stated that calling the resident a feeder was disrespectful and a dignity issue, and it could upset the residents. Therefore, she expected all staff, to include herself, to be aware of the importance of resident rights and to ensure all policies and procedures are implemented and followed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review and facility policy, the facility failed to promote and facilitate the resident 's right to choose not to have a male provide personal care for 1 of nine...

Read full inspector narrative →
Based on observation, interview, record review and facility policy, the facility failed to promote and facilitate the resident 's right to choose not to have a male provide personal care for 1 of nineteen sampled residents (Residents (R) 27). The findings include: Review of the facility policy titled Resident Rights revised 02/16/2024 revealed the resident had the right to be informed in advance, of the care to be furnished and the type of caregive/professional, that would be providing the care. Further review revealed the resident had the right to request, refuse, and or discontinue treatment. Review of R27's admission record revealed the facility admitted the resident on 06/02/2021 with diagnoses which included fracture of the neck of the right femur, convulsions, anxiety, and cerebral infarction. Review of R27's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/25/2022 revealed a Brief Interview for Mental Status (BIMS) score of 11 which indicated the resident had moderate cognitive impairment. Further review of R27's MDS with an ARD of 07/22/2024 revealed a BIMS score of sever, which indicated severe cognitive impairment. Review of R27's Incident Note, dated 06/16/2022 at 9:00 PM revealed Licensed Practical Nurse (LPN) 4 documented the resident became combative with Activities of Daily Living (ADL's) care and with turning/positioning. Per the note, the resident received a skin tear to the right upper arm (back side) with three steri-strips applied and a skin tear to the right inner wrist with two steri-strips applied. Continued review of the note revealed R27 stated she was upset because a male Certified Nursing Assistant (CNA)(unnamed) was in her room and she refused for any male nurses or male CNAs to be in her room. Per the note, the LPN4 gave an as needed anxiety medication and an as needed pain medication. Review of R27's Comprehensive Care Plan (CCP) revealed a focus for self-care deficit related to incontinence of bowel and bladder due to impaired mobility and impaired balance which was initiated 06/15/2021 The goal was for R27 to remain free of signs and symptoms of urinary tract infection and skin breakdown and would remain clean, dry and odor free. The interventions included that the resident requested only female staff to provide care and this intervention was documented as initiated on 06/22/2022. There was no intervention noted on the Care Plan prior to 06/22/2022 that R27 did not want a male caregiver. During an interview with Family Member (FM) 2 on 09/04/2024 at 10:50 AM revealed the incident happened approximately two years ago. The resident had told the facility prior to the incident, she did not want a male caregiver to provide any type of personal care. The family had been notified R27 had sustained the injuries when a male CNA came into the room to provide care and the resident refused. FM2 further stated the facility was aware R27 did not want male staff providing personal care for the resident even before the incident occurred. FM2 stated no male CNA's have provided care since the time of the incident. During an attempted interview with R27 on 09/04/2024 at 10:55 AM, the resident nodded her head yes, when asked if she remembered the incident when a male staff provided care for her. The resident kept nodding her head yes, when FM2 stated R27 was very private. The staffing schedule was requested for 06/16/2022; however, interview with the Administrator on 09/06/2024 at 5:55 PM revealed when the ownership changed she lost access to several items and no longer had the schedules for that timeframe. During and interview on 09/06/2024 at 3:15 PM with the prior Administrator revealed she was not aware of any injury of unknown origin, nor does she remember any incident with R27 and a male caregiver. Further interview revealed that if she had known about the incident, she would have reported to the appropriate agencies immediately. During an interview with Certified Medication Tech (CMT) on 09/06/2024 at 4:00 PM, she stated she was unaware of an incident with R27 being injured but was aware that R27 did not want a male caregiver. Per the CMT, she knew residents had the right to refuse care. She stated she had been trained on abuse, abuse types, and reporting. During interview on 09/06/2024 at 7:20 AM with the Administrator, she stated she was aware that R27 did not want a male caregiver and she ensured male staff did not provide care for the resident. The Administrator further stated she was not the Administrator at the time of the incident and does not recall any specifics regarding the incident.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and review of the facility's policies, it was determined the facility failed to ensure resi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and review of the facility's policies, it was determined the facility failed to ensure resident injuries of unknown origin were reported immediately (not later than two hours after the allegation) to the administrator and other officials (including the State Survey Agency), for three of three (Resident (R) 27, R110, and R111) sampled for abuse. The facility failed to report to the administrator and the State Survey Agency when R27 sustained skin tears while receiving care from a male CNA on [DATE], when R110 was diagnosed on [DATE] with a fractured hip which was of unknown origin, and when R111 was noted on [DATE], to have a large bruise to the right upper extremity which was of unknown origin. The findings include: Review of the facility's policy titled, Abuse, Neglect and Exploitation implemented [DATE] revealed the facility would have procedures to assist staff in identifying types of abuse, including injury of unknown source. Further review revealed the facility would report to the state agency immediately, but not later than two hours after the allegation or suspicion of abuse was made if the event involve abuse or result in serious bodily injury, or not later than twenty-four hours if the event does not involve abuse and did not involve serious bodily injury. Further review of the policy revealed the facility would have written procedures to assist staff in identifying the different types of abuse. With possible indicators of abuse including, but not limited to: Resident, staff, or family report of abuse, physical marks such as bruises on a resident's body . and/or injury of an injury of an unknown source. 1. Review of R27's admission record revealed the facility admitted the resident on [DATE] with diagnoses which included fracture of the neck of the right femur, convulsions, anxiety, and cerebral infarction. Review of R27's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 11 which indicated the resident had moderate cognitive impairment. Further review of R27's MDS with an ARD of [DATE] revealed a BIMS score of 7, which indicated severe cognitive impairment. Review of R27's Incident Note, dated [DATE] at 9:00 PM revealed Licensed Practical Nurse (LPN) 4 documented the resident became combative with Activities of Daily Living (ADL's) care and with turning/positioning. Per the note, the resident received a skin tear to the right upper arm (back side) with three steri-strips applied and a skin tear to the right inner wrist with two steri-strips applied. Continued review of the note revealed R27 stated she was upset because a male Certified Nursing Assistant (CNA)(unnamed) was in her room and she refused for any male nurses or male CNAs to be in her room. Per the note, the LPN4 gave an as needed anxiety medication and an as needed pain medication. During an interview with Family Member (FM) 2 on [DATE] at 10:50 AM revealed the incident happened approximately two years ago. The resident had told the facility prior to the incident, she did not want a male caregiver to provide any type of personal care. The family had been notified R27 had sustained the injuries when a male CNA came into the room to provide care and the resident refused. Per FM2, she was told the CNA provided care even when the resident refused. FM2 stated the facility told her that while the CNA was putting the resident's shirt on, the resident was combative and the shirt caused the skin tears. FM2 stated she knew the shirt could not have caused the skin tears. FM2 further stated the facility was aware R27 did not want male staff providing personal care for R27 even before the incident occurred. FM2 stated no male CNA's have provided care since the time of the incident. During an attempted interview with R27 on [DATE] at 10:55 AM, the resident nodded her head yes, when asked if she remembered the incident when a male staff provided care for her. The resident kept nodding her head yes, when FM2 stated R27 was very private and forbid a male to see her private areas. During an interview on [DATE] at 4:01 PM with CNA3, she stated she was not working when the incident with R27 occurred but she was aware that a male CNA from the staffing agency was working when the incident occurred. CNA3 stated she knew he had not been back since the incident happened. Attempts to interview LPN4 were unsuccessful, as she was not in the facility working and was on vacation. There was no documented evidence the injury of unknown origin involving R27 was reported to the State Survey Agency. 2. Review of R110's admission record revealed the facility admitted the resident on [DATE] with diagnoses of diabetes, dementia with behaviors, and psychotic disturbance. Review of R110's quarterly MDS with an ARD of [DATE] revealed a BIMS score of 3 out of fifteen which indicated R110 was severely cognitively impaired. Review of R110's nurse progress notes revealed a communication note dated [DATE] at 12:45 PM by the Assistant Director of Nursing (ADON). Per the note, R110's family told the ADON that R110 did not seem right. R110 would not talk to the daughter or son who were visiting with R110. The daughter also reported that R110 flinched as if in pain when her left leg was moved. Per the note, the ADON informed the resident's nurse of the family concerns and asked her to call for orders. Further review of nurse progress notes on [DATE] at 12:48 PM revealed LPN5 documented she called the resident's physician related to family's concern of R110 having pain to the left hip, and not acting alert today. Per the note, new orders were received for a lab work to include Prothrombin Time, Complete Blood Count, Comprehensive Metabolic Profile, and Urinalysis with culture and sensitivity. The orders also include a x-ray of the left hip and pelvis. Further review of the progress notes revealed on [DATE] at 2:40 PM, LPN5 called for Emergency Medical Service (EMS) to transfer the resident to the hospital for complaints of left hip pain. Review of R110's hospital record and hospital disposition summary dated [DATE] revealed R110 was admitted for a displaced right femur neck fracture. Continued review of the hospital record revealed R110 was transferred to the local hospital then on to another hospital for a higher level of care for the hip fracture. Per the hospital record, R110 was discharged back to the local hospital under hospice care and later expired in 09/2022. The Administrator who was the Director of Nursing (DON) at the time of the incident provided a typed document dated [DATE] which revealed a bruise was noted to the spine of R110. Per the document, after talking with staff and chart review, no change has been noted to resident's behavior. Continue review revealed the resident fell on [DATE]. The resident was found sitting on the floor by the wheelchair after attempting to get out of bed. Per the document, the resident does have a bony spine and bruise is consistent with back bumping front of wheelchair when falling. She stated the incident was reported to the Administrator. There was no documented evidence R110's injury of unknown origin was reported to the State Survey Agency. 3. Review of R111's admission record revealed the facility admitted R111 on [DATE] with diagnoses of Parkinson's Disease, cognitive communication deficit, diabetes, rheumatoid arthritis, and contractures of hands. Further review of the record revealed R111 expired in 04/2023. Review of R111's quarterly MDS with a ARD date of [DATE] revealed a BIMS score of fifteen of fifteen which indicated the resident was cognitively intact. Review of the skin assessment dated [DATE] at 6:41 AM documented by LPN6 revealed purpura (red, purple or brown spots on the skin caused by bleeding under the skin) was noted to R111's right upper arm. Further review of the note revealed no documenting of size or shape of the purpura area. Review of R111's nurse progress note dated [DATE] at 5:30 AM documented by LPN7 revealed an aide reported to the nurse that R111 was complaining of her right arm being sore when her shirt was put on. Per the note, LPN7 asked R111 if her arm was sore and she nodded her head forward and whispered, yes. The LPN assessed the resident to have a dark purpura area to her right upper inner arm. LPN7 documented the area was noted and charted on a skin assessment on [DATE]. Per the note, LPN7 took R27's right hand and held her arm out straight in front of her and she denied having pain. LPN7 then held under her elbow and abducted her arm out from her side, and she then complained of pain to her shoulder and upper arm. Further review of the progress note revealed the resident's right shoulder appeared slightly bigger than the left. Per the note, R111 had received routine Tylenol a short while prior to the assessment. Review of R111's Nurse Progress note dated [DATE] at 10:19 AM documented by LPN8 revealed the resident's physician was notified of R111's complaint of being unable to move the right arm without pain, and of the large discoloration to the underside of the upper right arm near her the armpit. Per the note, a new order was received for an x-ray of the humerus and shoulder. Review of a nurse progress note dated [DATE] at 3:30 PM documented by LPN5 revealed there were no fracture or dislocation noted from x-ray. However, further review of resident's record revealed no x-ray report. There was no documented evidence that the bruise to R111's upper arm was reported to the State Survey Agency as an injury of unknown origin. During an interview on [DATE] at 3:15 PM with the prior Administrator, she stated she does not recall the incident regarding R27. The Administrator stated she would have reported the incident immediately to the state agency if she had been made aware. She stated that during her time as the Administrator from 02/2022-10/2022, she expected to be informed of all injuries of unknown origin and suspected/actual abuse. She stated she always reported to the state agency. The prior Administrator further stated she does not recall any incidents with R110 or R111. She further stated the injuries should have been reported to her and then to the State Survey Agency. Interview with the current Administrator on [DATE] at 5:55 PM revealed her expectation was that all abuse allegations, and injuries of unknown origin be reported immediately to the State Agency. She further stated a complete investigation should be completed. Per the Administrator, all nurses' stations have the investigation forms to initiate when an incident happens. The Administrator stated there had been a change in ownership of the facility and when she had taken over as administrator, the facility had no process in place for reporting and investigating allegations of abuse/injury of unknown origin. Per the Administrator, there was now a abuse prevention policy and process for staff to follow. She further stated she was the Abuse Coordinator and it was her responsibility to ensure all allegations of abuse were reported timely and fully investigated. She further stated that she had no record of the above incidents with the three residents being reported to the State Survey Agency.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and review of the facility's policies, it was determined the facility failed to ensure inju...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews, and review of the facility's policies, it was determined the facility failed to ensure injuries of unknown origin were investigated thoroughly, after the injury was discovered for three of three residents (Residents (R) 27, R110, and R111) reviewed for abuse. The facility failed to investigate the injury of unknown origin when R27 sustained skin tears while receiving care from a male CNA on 06/16.2022, when R110 was diagnosed on [DATE] with a fractured hip which was of unknown origin, and when R111 was noted on [DATE], to have a large bruise to the right upper extremity which was of unknown origin. . The findings include: Review of the facility's policy titled, Abuse, Neglect and Exploitation implemented [DATE] revealed the facility would have procedures to assist staff in identifying types of abuse, including injury of unknown source, and investigate immediately when suspicion of abuse neglect or exploitation, or reports of abuse, neglect or exploitation occur. Further review revealed the facility would identify, and interview all involved persons, who might have knowledge of the allegation and provide complete and thorough documentation of the investigation. 1. Review of R27's admission record revealed the facility admitted the resident on [DATE] with diagnoses which included fracture of the neck of the right femur, convulsions, anxiety, and cerebral infarction. Review of R27's Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 11 which indicated the resident had moderate cognitive impairment. Further review of R27's MDS with an ARD of [DATE] revealed a BIMS score of seven which indicated severe cognitive impairment. Review of R27's Incident Note, dated [DATE] at 9:00 PM revealed Licensed Practical Nurse (LPN) 4 documented the resident became combative with Activities of Daily Living (ADL's) care and with turning/positioning. Per the note, the resident received a skin tear to the right upper arm (back side) with three steri-strips applied and a skin tear to the right inner wrist with two steri-strips applied. Continued review of the note revealed R27 stated she was upset because a male Certified Nursing Assistant (CNA)(unnamed) was in her room and she refused for any male nurses or male CNAs to be in her room. Per the note, the LPN4 gave an as needed anxiety medication and an as needed pain medication. During an interview with Family Member (FM) 2 on [DATE] at 10:50 AM revealed the incident happened approximately two years ago. The resident had told the facility prior to the incident, she did not want a male caregiver to provide any type of personal care. The family had been notified R27 had sustained the injuries when a male CNA came into the room to provide care and the resident refused. FM2 stated they were told the CNA provided care even when the resident refused. FM2 stated the facility told them that while the CNA was putting the resident's shirt on, the resident was combative and the shirt caused the skin tears. FM2 stated she knew the shirt could not have caused the skin tears. FM2 further stated the facility was aware R27 did not want male staff providing personal care for R27 even before the incident occurred. FM2 stated no male CNA's have provided care since the time of the incident. During an attempted interview with R27 on [DATE] at 10:55 AM, the resident nodded her head yes, when asked if she remembered the incident when a male staff provided care for her. The resident kept nodding her head yes, when FM2 stated R27 was very private and forbid a male to see her private areas. There is no documented evidence the injury of unknown origin to R27's arm was investigated by the facility. 2. Review of R110's admission record revealed the facility admitted the resident on [DATE] with diagnoses of diabetes, dementia with behaviors, and psychotic disturbance. Review of R110's quarterly MDS with an ARD of [DATE] revealed a BIMS score of three out of 15 which indicated R110 was severely cognitively impaired. Review of R110's nurse progress notes revealed a communication note dated [DATE] at 12:45 PM by the Assistant Director of Nursing (ADON). Per the note, R110's family told the ADON that R110 did not seem right. R110 would not talk to the daughter or son who were visiting with R110. The daughter also reported that R110 flinched as if in pain when her left leg was moved. Per the note, the ADON informed the resident's nurse of the family concerns and asked her to call for orders. Further review of nurse progress notes on [DATE] at 12:48 PM revealed LPN5 documented she called the resident's physician related to family's concern of R110 having pain to the left hip, and not acting alert today. Per the note, new orders were received for a lab work to include Prothrombin Time, Complete Blood Count, Comprehensive Metabolic Profile, and Urinalysis with culture and sensitivity. The orders also include a x-ray of the left hip and pelvis. Further review of the progress notes revealed on [DATE] at 2:40 PM, LPN5 called for Emergency Medical Service (EMS) to transfer the resident to the hospital for complaints of left hip pain. Review of R110's hospital record and hospital disposition summary dated [DATE] revealed R110 was admitted for a displaced right femur neck fracture. Continued review of the hospital record revealed R110 was transferred to the local hospital then on to another hospital for a higher level of care for the hip fracture. Per the hospital record, R110 was discharged back to the local hospital under hospice care and expired in 09/2022. The Administrator who was the Director of Nursing (DON) at the time of the incident provided a typed document dated [DATE] which revealed a bruise was noted to the spine of R110. Per the document, after talking with staff and chart review, no change has been noted to resident's behavior. Continue review revealed the resident fell on [DATE]. The resident was found sitting on the floor by the wheelchair after attempting to get out of bed. Per the document, the resident does have a bony spine and bruise is consistent with back bumping front of wheelchair when falling. She stated the incident was reported to the Administrator. There was no documented evidence R110's hip fracture was investigated by the facility to attempt to determine the cause of this injury of unknown source. 3. Review of R111's admission record revealed the facility admitted R111 on [DATE] with diagnoses of Parkinson's Disease, cognitive communication deficit, diabetes, rheumatoid arthritis, and contractures of hands. Further review of the record revealed R111 expired in 04/2023. Review of R111's quarterly MDS with a ARD date of [DATE] revealed a BIMS score of fifteen of fifteen which indicated the resident was cognitively intact. Review of the skin assessment dated [DATE] at 6:41 AM documented by LPN6 revealed purpura (red, purple or brown spots on the skin caused by bleeding under the skin) was noted to R111's right upper arm. Further review of the note revealed no documenting of size or shape of the purpura area. Review of R111's nurse progress note dated [DATE] at 5:30 AM documented by LPN7 revealed an aide reported to the nurse that R111 was complaining of her right arm being sore when her shirt was put on. Per the note, LPN7 asked R111 if her arm was sore and she nodded her head forward and whispered, yes. The LPN assessed the resident to have a dark purpura area to her right upper inner arm. LPN7 documented the area was noted and charted on a skin assessment on [DATE]. Per the note, LPN7 took R27's right hand and held her arm out straight in front of her and she denied having pain. LPN7 then held under her elbow and abducted her arm out from her side, and she then complained of pain to her shoulder and upper arm. Further review of the progress note revealed the resident's right shoulder appeared slightly bigger than the left. Per the note, R111 had received routine Tylenol a short while prior to the assessment. Review of R111's Nurse Progress note dated [DATE] at 10:19 AM documented by LPN8 revealed the resident's physician was notified of R111's complaint of being unable to move the right arm without pain, and of the large discoloration to the underside of the upper right arm near her the armpit. Per the note, a new order was received for an x-ray of the humerus and shoulder. Review of a nurse progress note dated [DATE] at 3:30 PM documented by LPN5 revealed there were no fracture or dislocation noted from x-ray. However, further review of resident's record revealed no x-ray report. There was no documented evidence that the bruise/discoloration to R111's upper arm was investigated by the facility in an attempt to determine the cause of this injury of unknown source. During an interview on [DATE] at 3:15 PM with the prior Administrator, she stated she does not recall the incident regarding R27. The Administrator stated she would have investigated and reported the incident immediately to the state agency if she had been made aware. She stated that during her time as the Administrator from 02/2022-10/2022, she expected to be informed of all injuries of unknown origin and suspected/actual abuse. She stated she always investigated and reported to the state agency. The prior Administrator further stated she does not recall any incidents with R110 or R111. She further stated the injuries should have been fully investigated and reported to her and then to the State Survey Agency. Interview with the current Administrator on [DATE] at 5:55 PM revealed her expectation was that all abuse allegations, and injuries of unknown origin be reported immediately to the State Agency. She further stated a complete investigation should be completed. Per the Administrator, all nurses' stations have the investigation forms to initiate when an incident happens. The Administrator stated there had been a change in ownership of the facility and when she had taken over as administrator, the facility had no process in place for reporting and investigating allegations of abuse/injury of unknown origin. Per the Administrator, there was now a abuse prevention policy and process for staff to follow. She further stated she was the Abuse Coordinator and it was her responsibility to ensure all allegations of abuse were reported timely and fully investigated. She further stated that she had no record of the above incidents with the three residents being reported to the State Survey Agency or of an investigation of the incidents by the facility.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected multiple residents

Based on interview and record review, it was determined the facility failed to ensure the services of a Registered Nurse (RN) was utilized for at least eight consecutive hours a day, seven days a week...

Read full inspector narrative →
Based on interview and record review, it was determined the facility failed to ensure the services of a Registered Nurse (RN) was utilized for at least eight consecutive hours a day, seven days a week. The facility failed to provide eight consecutive hour RN coverage for 12 days between 05/01/2024 and 08/31/2024. The findings include: Interview with the Director of Nursing (DON), on 09/06/2024 at 10:16 AM, revealed the facility did not have a policy to ensure RN coverage for the facility for at least eight consecutive hours a day, seven days a week. Review of the facility's scheduled staffing sheets for 05/01/2024 to 08/31/2024, revealed, no RN coverage for eight consecutive hours for following dates: 05/04/2024; 05/25/2024; 06/07/2024; 06/16/2024; 06/30/2024; 07/06/2024; 07/20/2024; 07/28/2024; 08/09/2024; 08/16/2024; 08/30/2024; and 08/31/2024. Interview with the DON, on 09/06/2024 at 10:16 AM, revealed, she was aware of the regulation that required a RN eight consecutive hours a day, seven days a week. Continued interview revealed, the facility had not consistently scheduled a RN to work eight consecutive hours a day, seven days a week. Interview on 09/06/2024 at 5:55 PM with the Administrator (who has been the Administrator for approximately 2 years) revealed she was aware the facility was required by regulation to have RN coverage for eight consecutive hours a day, seven days a week. Continued interview revealed that she was an RN and did work some weekends for RN coverage but didn't know if her hours counted toward the regulation coverage. Administrator further stated new ownership started as of 08/01/2024 and they were still getting acclimated to the changes.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview, and facility policy review, it was determined the facility failed to store, prepare, distribute and/or serve food in accordance with professional standards for food se...

Read full inspector narrative →
Based on observation, interview, and facility policy review, it was determined the facility failed to store, prepare, distribute and/or serve food in accordance with professional standards for food service safety. Observations revealed uncovered food and drink in the refrigerator on 09/03/2024 and 09/04/2024 potentially affecting 25 of 55 residents of the facility. The findings include: Review of facility policy Food Receiving and Storage, undated, revealed all foods stored in the refrigerator or freezer will be covered, labeled and dated. During the initial kitchen tour on 09/03/2024 at 2:30 PM, eight (8) cups of pureed watermelon were observed in the refrigerator uncovered and undated, as well as, lemonade in a pitcher uncovered and undated. On 09/04/2024 at 3:30 PM, at least twenty-five (25) cups of sliced watermelon were observed in the refrigerator uncovered, without date and time. Observation of meal service on 09/04/2025 at 3:40 PM revealed dietary staff were serving the previously observed uncovered watermelon to residents. According to the Matrix (CMS-802), there were no residents who received tube feeding in the facility. Interview with Dietary Manager on 09/03/2024 at 2:45 PM revealed that the dietary staff had been educated on covering and dating all items placed in the refrigerator for storage. The Dietary Manager stated that the Dietary Aide was aware of this policy and was just in a hurry and forgot to do it. The Dietary Manager stated that it was important to cover items when storing them to prevent anything from falling into it. Per the Dietary Manager, it was her expectation for dietary staff to follow the Storage Policy for the facility kitchen. Interview with Regional Director of Operations on 09/06/2024 at 11:30 AM revealed that it was her expectation that the Dietary Manager and staff would cover and label all items that required protection from harmful bacteria, objects, and chemicals. She stated it was the responsibility of all dietary employees working in the kitchen to ensure all items were covered, labeled, and checked for expiration dates. Additionally, she stated it was her expectation for the Dietary Manager to enforce the policy and to retrain staff as needed. In an interview with the Administrator on 09/06/2024 at 5:55 PM she stated that it was her expectation that all staff followed all policies in place at the facility.
Nov 2019 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy, it was determined the facility failed to impl...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy, it was determined the facility failed to implement the person-centered care plan for one (1) of nineteen (19) sampled residents (Resident #17). The facility had assessed Resident #17 to be at risk for falls and care planned to have a fall mat to the left side of the bed as a fall prevention intervention. However, observations on 11/13/19 and 11/14/19 of Resident #17 while resting in bed revealed there was no fall mat to the left side of the bed. The findings include: Review of the facility policy, Care Plans, Comprehensive Person Centered, dated December 2016, revealed a comprehensive person-centered care plan that includes measurable objectives and timetables to meet the resident's physical, psychosocial, and functional needs is developed and implemented for each resident. Observation of Resident #17 on 11/13/19 at 8:24 AM revealed the resident was in bed with the head of the bed raised at ninety (90) degrees. Further observation revealed there was not a fall mat in place on the left side of the bed and the right side of the bed was against the wall. Observation of Resident #17 on 11/14/19 at 9:31 AM revealed the resident was in bed and the bed was in the lowest position. Further observation revealed there was not a fall mat to the left side of the bed. Review of the medical record revealed Resident #17 was admitted to the facility on [DATE] with diagnoses of Atherosclerotic Heart Disease of Native Coronary Artery, Hypertension, Type 2 Diabetes Mellitus with Diabetic Chronic Kidney Disease, Legal Blindness, Acquired Absence of Left Leg above Knee, Acquired Absence of Right Leg below Knee, and Unspecified Dementia with Behaviors. Review of the Minimum Data Set (MDS) quarterly assessment, dated 08/30/19, revealed a Brief Interview for Mental Status (BIMS) score of four (4), which indicated the resident had severe cognitive impairment. The MDS further revealed the resident required extensive assistance of two (2) or more persons for the tasks of bed mobility, transfers, and dressing. The resident was also totally dependent on two (2) or more persons for the task of toilet use. Continued review of the MDS revealed Resident #17 had suffered two (2) or more falls since admission or the last assessment, whichever was first. Review of the fall investigations for Resident #17 revealed the resident had suffered two falls in the last 120 days. The falls occurred on 08/24/19 and 10/29/19. The fall that occurred on 08/24/19 resulted in an update to the care plan for a safety mat to the left side of the bed when the resident is in bed. Review of the care plan for Resident #17 dated 06/26/18 revealed identification of the resident being at risk for falls. Further review revealed an update to this care plan, dated 08/26/19, which stated a fall mat was to be placed to the left side of the bed when the resident was in bed. Interview with State Registered Nurse Aide (SRNA) #1 on 11/14/19 at 2:56 PM, revealed Resident #17 required total assistance and was a fall risk. The SRNA stated the aide care plan would reveal the level of assistance a resident required. He stated the resident should have a fall mat beside the bed and the bed should be in the lowest position. The surveyor accompanied the SRNA to the resident's room and the SRNA stated the fall mat was not in place, but it was placed between the right side of the bed and the wall. The SRNA pulled the mat out and placed it to the left side of the resident's bed as the resident was still in bed. Interview with the Resident Care Supervisor on 11/14/9 at 3:10 PM, revealed she did not monitor to ensure care plans were implemented as written. She further stated the Quality Assurance (QA) Nurse would be the person who probably monitored this. Interview with the QA Nurse on 11/14/19 at 3:52 PM, revealed the Resident Care Supervisor should have made sure fall precautions were in place. She also stated the fall mat should have been at the left side of Resident #17's bed. Interview with the Director of Nursing (DON) on 11/15/19 at 3:23 PM, revealed all fall precautions should be implemented as care planned. She further stated the staff would move the mat when the resident got out of bed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy it was determined the facility failed to provi...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy it was determined the facility failed to provide care consistent with professional standards of practice for pressure ulcers for one (1) of nineteen (19) sampled residents (Resident #14). Resident #14 developed a wound on 07/09/19 to the left thigh that the facility failed to identify as a pressure ulcer. On 11/04/19, the same wound was documented as an unstageable pressure ulcer and on 11/07/19 the pressure ulcer was documented as Stage 3. The resident was provided the same wound treatment from 07/09/19 until 10/31/19 without evidence in documentation of wound improvement or decline, as there were no measurements from 07/09/19 until 11/04/19. The findings include: Review of the facility policy, Pressure Ulcers, dated 04/06/15, revealed pressure ulcers are monitored daily for exudate, odor, wound and surrounding tissue, and pain. The policy further revealed the pressure ulcer would be monitored weekly to determine pressure ulcer stage, location, size (measurements of length, width, and depth), and progress toward healing and any change in treatment. Review of the National Pressure Ulcer Advisory Panel (NPUAP), undated, revealed the definition of a pressure ulcer was a localized injury to the skin and/or underlying tissue usually over a bony prominence, as a result of pressure or pressure in combination with shear and/or friction. Review of The Bones of Mine, undated, revealed the ischium is the bone that takes the weight while the person is sitting on a chair. Observation of Resident #14 on 11/12/19 at 2:38 PM, revealed the resident up in a wheelchair. The resident was observed to sit on the edge of the wheelchair and required a lap belt for safety. Further observation revealed the resident self-propels the wheelchair rapidly around the facility for long periods of time. Observation of the wound on Resident #14, on 11/14/19 at 8:34 AM, revealed a pressure ulcer, Stage 3, to the left ischium (lower buttock). Further observation revealed the wound to be without drainage or signs/symptoms of infection. All documentation in the record stated right upper inner thigh; however, the pressure ulcer was observed on the resident's left ischium. Interview with RN #1 on 11/15/19 at 10:37 AM revealed it was the same wound. Review of the medical record revealed Resident #14 was admitted to the facility on [DATE] and had diagnoses of Heart Failure, Unspecified Alzheimer's Disease, Unspecified Dementia with Behaviors, Major Depressive Disorder, and Generalized Anxiety Disorder. Review of the Minimum Data Set (MDS), quarterly assessment, dated 08/28/19, revealed a Brief Interview for Mental Status (BIMS) score of three (3), which indicated the resident had severe cognitive impairment. The MDS also revealed the resident was at risk for development of pressure ulcers using formal tool assessments and clinical assessment, but at the time of the MDS assessment had no unhealed pressure ulcers at Stage 2 or higher. Review of a skin/wound note, dated 07/09/19, revealed an aide reported an open area to the right inner/upper thigh area that measured 2.5 centimeters (cm) in length, 3.0 cm in width, and no depth recorded. Review of the skin/wound notes from 07/11/19 through 10/31/19 revealed the same wound treatment was provided, which consisted of keeping the wound clean and dry and to apply Mepilex dressing every three (3) days and whenever needed. Documentation in the skin/wound notes revealed the wound was not measured during this time. Further review of the notes revealed no signs or symptoms of infection, no increased drainage, and wound bed would be pale pink to pink. Review of the current physician order summary for Resident #14, dated 11/15/19, revealed a wound care treatment to clean the area to the right upper inner thigh with soap and water, apply Aquacel Ag, and cover with dressing daily, initiated on 10/31/19. Review of the comprehensive care plan for Resident #14 revealed a problem area identified on 07/09/19, detailed as open area to the upper/inner thigh, right. The care plan then revealed to change open area to unstageable pressure ulcer on 11/04/19. Then on 11/07/19, the pressure ulcer was changed to a Stage 3. Further review of the care plan revealed the resident was at high risk for pressure ulcers and skin breakdown. Interview with Registered Nurse (RN) #2 on 11/14/19 at 8:34 AM, revealed wound care was performed before Resident #14 was out of bed in the mornings, as he/she does not like to lie back down after being up in a wheelchair. She further stated the wound was monitored daily and documentation was done in the record. Per the RN, the wound had no complications related to infection and the biggest challenge had been trying to get Resident #14 to stay off the site as he/she likes to be in up the wheelchair. Interview with RN #1 on 11/15/19 at 10:37 AM, revealed she had performed Resident #14's wound care the weekend prior to 11/04/19 and stated the wound looked worse than when she had seen it before (about two weeks earlier). She stated she believed it was now a pressure ulcer. Interview with the Director of Nursing (DON) on 11/15/19 at 3:41 PM, revealed she believed the wound on Resident #4 may have been an abrasion. She stated the resident sits on the edge of the wheelchair and self-propels throughout the facility. She then stated it should have been addressed as a pressure ulcer on 07/09/19 and treatment should have probably been changed related to no improvement noted.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy, it was determined the facility failed to ensu...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy, it was determined the facility failed to ensure one (1) of nineteen (19) sampled residents (Resident #17) was provided the adequate supervision and assistance devices to prevent accidents. Observations of Resident #17 revealed there was no fall mat to the left side of the resident's bed on 11/13/19 and 11/14/19, as care planned for fall prevention. The findings include: Review of the policy, Falls-Clinical Protocol, dated March 2018, revealed the staff and the physician will identify pertinent interventions to try to prevent subsequent falls and to address the risks of clinically significant consequences of falling. Observation of Resident #17 on 11/13/19 at 8:24 AM revealed the resident was in bed with the head of the bed raised at ninety (90) degrees. Further observation revealed there was not a fall mat in place on the left side of the bed and the right side of the bed was against the wall. Observation of Resident #17 on 11/14/19 at 9:31 AM, revealed the resident was in bed and the bed was in the lowest position. Further observation revealed there was not a fall mat to the left side of the bed. Review of the medical record revealed Resident #17 was admitted to the facility on [DATE] with diagnoses of Atherosclerotic Heart Disease of Native Coronary Artery, Hypertension, Type 2 Diabetes Mellitus with Diabetic Chronic Kidney Disease, Legal Blindness, Acquired Absence of Left Leg above Knee, Acquired Absence of Right Leg below Knee, and Unspecified Dementia with Behaviors. Review of the Minimum Data Set (MDS) quarterly assessment, dated 08/30/19, revealed a Brief Interview for Mental Status (BIMS) score of four (4), which indicated the resident had severe cognitive impairment. The MDS further revealed the resident required extensive assistance of two (2) or more persons for the tasks of bed mobility, transfers, and dressing. The resident was also totally dependent on two (2) or more persons for the task of toilet use. Continued review of the MDS revealed Resident #17 had suffered two (2) or more falls since admission or the last assessment, whichever was first. Review of the fall investigation, dated 08/24/19, revealed Resident #17 had suffered a fall in his/her room. The resident reportedly stated he/she had fallen out of bed. The bed was found to be in the low position and bilateral head-of-bed side rails were up. The resident suffered two (2) skin tears to the left hand. Resident #17 also stated he/she had hit his/her head on the floor and was transported to the emergency room for evaluation. As a result of the investigation, the intervention of placing a fall mat to the left side of the bed was added to the care plan. Review of the care plan for Resident #17, dated 06/26/18, revealed identification of the resident being at risk for falls. Further review revealed an update to this care plan, dated 08/26/19, which stated a fall mat was to be placed to the left side of the bed when the resident was in bed. Interview with State Registered Nurse Aide (SRNA) #1 on 11/14/19 at 2:56 PM, revealed Resident #17 required total assistance and was a fall risk. He stated the resident was on the Falling Star Program, which indicated a high fall risk. Per the SRNA, the aide care plan would reveal the level of assistance a resident required. He stated the resident should have a fall mat beside the bed and the bed should be in the lowest position. The surveyor accompanied the SRNA to the resident's room and the SRNA stated the fall mat was not in place, but it was placed between the right side of the bed and the wall. The SRNA pulled the mat out and placed it to the left side of the resident's bed as the resident was still in bed. Interview with the Resident Care Supervisor on 11/14/9 at 3:10 PM, revealed she did not monitor to ensure care plans were implemented as written. She further stated the Quality Assurance (QA) Nurse would be the person who probably monitored this. Interview with the QA Nurse on 11/14/19 at 3:52 PM, revealed the Resident Care Supervisor should have ensured fall precautions were in place. She also stated the fall mat should have been at the left side of Resident #17's bed. Interview with the Director of Nursing (DON) on 11/15/19 at 3:23 PM, revealed staff would move the mat when the resident got out of bed. Per the DON, all fall precautions should be implemented as care planned.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined that the facility failed to notify...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and facility policy review, it was determined that the facility failed to notify the physician of the Registered Dietitian recommendations for two (2) of seven (7) residents with nutritional concerns out of twenty-one (21) sampled residents. Resident #36 had recommendations to add dietary supplements due to weight loss and there was no evidence that the physician was notified of the recommendations. Resident #14 was assessed to have a significant weight loss. The Registered Dietitian (RD) had written dietary recommendations dated 03/14/19 and 08/12/19 for the resident to have fortified foods and Mighty Shakes two (2) times a day. However, there was no documented evidence that the physician was contacted with the RD recommendations. The findings include: Review of the facility's policy entitled Dietary Assessment Recommendations, dated 08/26/14, revealed upon completion of dietary recommendations, the Registered Dietitian will make at least two (2) copies of the completed recommendation and provide the copies to the Director of Nursing and the Dietary Manager. According to the policy, the charge nurse will be responsible for notifying the physicians of the recommendations. Review of the care plan for Resident #36 revealed the resident was admitted on [DATE] with diagnoses that included Deficiency of other specified B group vitamins, Atherosclerotic Heart Disease, Gastro-Esophageal Reflux Disease, Unspecified Intellectual Disabilities, Diabetes Mellitus, Heart Failure, and Iron Deficiency Anemia. Further review of the care plan revealed the resident was at risk for alteration in nutrition, less than body requirements with interventions in place to monitor weight, and notify physician as indicated. Observations of Resident #36 on 11/12/19 at 4:32 PM revealed the staff brought a meal tray to the resident's room and assisted with setup. Further observation revealed the resident had vegetable beef soup, ham sandwich, and dessert. Observation revealed no health shake was noted on the dinner tray. Review of the Nutritional Assessment Recommendations dated 11/04/19 revealed Resident #36 had a dietary recommendation to add Magic Cup with lunch daily and add health shake with dinner daily to aid in increasing protein calorie intake. Review of the Comprehensive Nutritional assessment dated [DATE] revealed Resident #36's weight was 161.8 on 07/10/19 and the resident had a weight loss to 150.2 on 09/12/19. Further review of the Comprehensive Nutritional Assessment revealed Resident #36's weight was 143.8 on 10/30/19. The resident had an 18-pound weight loss in four months. Further review of Resident #36's physician's orders and progress notes revealed no evidence the physician had been notified of the Registered Dietitian's (RD) recommendations for the resident to receive daily dietary supplements at lunch (Magic Cup) and dinner (health shake). Interview with the RD on 11/15/19 at 2:27 PM revealed the RD makes dietary recommendations and gives the Nutritional Assessment Recommendation form to the Dietary Manager. According to the interview, the RD then files the Comprehensive Nutritional Assessment in the resident's chart. Further interview revealed the Dietary Manager gives a copy of the Nutritional Assessment Recommendation form to the Resident Care Manager to contact the physician for orders. Interview with the Resident Care Manager on 11/15/19 at 4:09 PM revealed the Dietary Manager gives her a copy of the RD's recommendations and then she gives them to the Charge Nurse on the unit to contact the physician for the orders. Interview with the Charge Nurse on 11/15/19 at 4:13 PM revealed the RD's recommendations are left at the unit desk for the Charge Nurse working to contact the physician for orders. Further interview revealed the Charge Nurse will fax the recommendations and follow up with a phone call to the physician. According to the interview, when the physician approves the recommendation then an order is written and the dietary change in made on the meal cards. The Charge Nurse revealed she did not recall working on 11/04/19 when the RD made the recommendations. Interview with the Quality Improvement Nurse on 11/15/19 at 9:44 AM revealed there was no physician order for the dietary recommendations to add the Magic Cup with the lunch meal and the health shake with the dinner meal. Further interview revealed the physician was contacted on 11/15/19 and an order received for Magic Cup with the lunch meal and a health shake with the dinner meal. Interview with the Director of Nursing on 11/15/19 at 3:30 PM revealed the Charge Nurse should have contacted the physician with the recommendations made by the RD. 2. Review of the medical record revealed Resident #14 was admitted to the facility on [DATE] and had diagnoses of Heart Failure, Unspecified Alzheimer's Disease, Unspecified Dementia with Behaviors, Major Depressive Disorder, and Generalized Anxiety Disorder. Review of the Minimum Data Set (MDS) quarterly assessment, dated 08/28/19, revealed a Brief Interview for Mental Status (BIMS) score of three (3), which indicated the resident had severe cognitive impairment. The MDS also revealed the resident required extensive assistance of one (1) person to eat. Observation of Resident #4 on 11/12/19 at 2:38 PM, revealed the resident up in a wheelchair. The resident was observed to sit on the edge of the wheelchair and required a lap belt for safety. Further observation revealed the resident self-propels the wheelchair rapidly around the facility for long periods of time. Review of the Nutritional Assessment Recommendations (completed by the RD), dated 03/14/19, revealed Resident #14 had recommendations for fortified foods and Mighty Shakes two (2) times a day. Review of the Comprehensive Nutritional Assessments (completed by the RD) dated 03/14/19 and 08/12/19 revealed both had recommendations of fortified foods and Mighty Shakes. The assessment dated [DATE] revealed a significant weight loss in the past six (6) months. The documented weight on 08/07/19 was 112.6 pounds and the resident had a weight six (6) months earlier of 124.4 pounds. Further assessment revealed the resident was consuming greater than 50 percent of meals and snacks were being offered between meals. The RD also reported the resident had been receiving Mighty Shakes and fortified foods when appropriate. Review of the medical record for Resident #14 also revealed a weight of 115.6 pounds on 11/13/19, which indicated less than a pound lost from a weight of 116.4 on 10/17/19. Review of the physician orders for Resident #14, printed 11/15/19, revealed the resident's diet order to be a Regular diet with chopped texture and regular consistency. The orders did not have evidence of fortified foods or Mighty Shakes. Review of the Dietary card for Resident #14 revealed the diet order was Regular/Chopped meats and listed likes as a Magic Cup for lunch and a Health Shake for dinner. Review of the Communication with Physician notes for Resident #14, dated 05/30/19 through 08/09/19, did not reveal communication of the RD recommendations. Interview with Dietary Staff Member #1 on 11/15/19 at 8:34 AM, revealed her responsibility in the kitchen is to plate the food. She stated she goes by the menu and looks at the resident's diet card to ensure the correct diet is provided. The dietary staff stated after looking at Resident #14's diet card that she is on a regular diet. She stated if the resident is on a fortified diet that would be on the diet card. Interview with the Dietary Manager on 11/15/19 at 9:48 AM, revealed that to make a fortified food whipping cream could be added to mashed potatoes, or extra butter added to other foods. She stated Resident #14 had been receiving the fortified foods as recommended and received the Magic Cup at lunch and the Mighty Shake with dinner. Interview with the Registered Dietitian on 11/15/19 at 2:28 PM, revealed fortified foods are ordered to increase calories and protein. She further stated some examples of how to do this would be to use whole milk, offer peanut butter, extra butter, and gravies. She also stated she does not contact the physicians for the orders for recommendations and does not follow up to see if recommendations were obtained.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, interview, and review of the facility policy, it was determined the facility failed to ensure proper storage of insulin in one (1) of two (2) medication carts. The facility faile...

Read full inspector narrative →
Based on observation, interview, and review of the facility policy, it was determined the facility failed to ensure proper storage of insulin in one (1) of two (2) medication carts. The facility failed to ensure an unopened vial of insulin was refrigerated. While auditing the medication storage on B Wing on 11/15/19, an unopened vial of Lantus insulin was discovered on the cart. The findings include: Review of the facility policy, Storage and Expiration Dating of Drugs, Biologicals, Syringes and Needles, dated 12/01/17, revealed no specific guidelines for the storage of insulin. Review of the Lantus vial insulin insert, dated November 2018, revealed unopened, unused vials should be kept refrigerated. Observation of a medication cart on B Wing on 11/15/19 at 9:05 AM, revealed an unopened vial of Lantus insulin. Interview with Licensed Practical Nurse (LPN) #3 on 11/15/19 at 9:05 AM, revealed the unopened vial should not have been in the cart but in the refrigerator until opened. Interview with the Director of Nursing (DON) on 11/15/19 at 3:19 PM, revealed unopened insulins are to be kept in the refrigerator. She further stated that once opened the insulin should be dated when opened and the expiration date placed. She stated the contract pharmacist conducts audits of medication rooms and medication carts to check for expired medications and ensure proper storage.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy, it was determined the facility failed to ensu...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy, it was determined the facility failed to ensure a communication process was maintained between the facility and the hospice provider for one (1) of nineteen (19) sampled residents. The medical record for Resident #50 did not contain hospice documentation or a hospice care plan. The findings include: Review of the facility contract, Contract for Services between the Hospice provider and the facility, undated, revealed services to be furnished by the nursing home were to maintain the Hospice plan as part of its care plan for the resident. The Hospice care provider was to ensure copies of Hospice documentation were available to be filed in the resident's medical record. Review of the medical record revealed Resident #50 was admitted to the facility on [DATE] with diagnoses of Unspecified Atrial Fibrillation, Chronic Kidney Disease, Adult Failure to Thrive, Malignant Neoplasm of unspecified site of left Female Breast, Type 2 Diabetes Mellitus, and Functional Quadriplegia. The medical record also revealed the resident was admitted to the facility under the care of Hospice. The Minimum Data Set (MDS) admission assessment, dated 11/23/18, revealed the resident had received hospice care outside the facility and was going to receive hospice care in the facility. The MDS annual assessment, dated 10/22/19, revealed the resident had received hospice care in the facility. Review of the comprehensive care plan for Resident #50, dated 11/28/18, identified that the resident had potential for decline related to a diagnosis of breast cancer and the resident was under hospice care. Further review of the medical revealed no hospice plan of care and no documentation of hospice visits since admission. Interview with Registered Nurse (RN) #1 on 11/14/19 at 10:57 AM, revealed they received a care plan and documentation from the hospice provider on 11/14/19, after the surveyor had requested to see hospice documentation and the care plan. The visit notes consisted of a social worker visit note on 10/25/19, an aide note dated 11/06/19, and a nurse visit note dated 11/06/19. The RN stated she was not sure if the facility had been receiving documentation from the hospice provider or not. She stated she would check with the medical records personnel to see if any had been thinned. Interview with the Medical Records personnel on 11/14/19 at 12:05 PM, revealed the facility had not received any documentation from Hospice in a long time. She also stated the facility had not received any documentation at all on Resident #50. She stated, I guess I should have called and had them to send it. Interview with the Director of Nursing (DON) on 11/15/19 at 3:20 PM, revealed she was aware the facility was to maintain documentation of the care plan and visit notes on residents who received hospice care. She stated there are binders set up for hospice notes to be placed in. She further stated the Medical Records personnel is responsible for ensuring the hospice notes are filed and is not sure how it fell through the cracks.
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on observation, interview, and review of the facility policy, it was determined the facility failed to post the required daily staffing information. Observations on 11/12/19 and 11/13/19 reveale...

Read full inspector narrative →
Based on observation, interview, and review of the facility policy, it was determined the facility failed to post the required daily staffing information. Observations on 11/12/19 and 11/13/19 revealed there was no daily staffing information, which included the number and disciplines of staff and the number of total hours worked as well as resident census, posted in the facility. The findings include: Review of the facility policy, Posting Direct Care Daily Staffing Numbers, dated July 2016, revealed information was to be posted within two (2) hours of the beginning of each shift, the number of licensed nurses and the number of unlicensed nursing personnel directly responsible for resident care, and will be posted in a prominent location. The shift staffing information would also include the actual time worked that shift for each category and type of nursing staff. The resident census was also to be recorded at the beginning of each shift and posted. Observation during the initial tour of the facility on 11/12/19 at approximately 8:30 AM, revealed no daily staffing posting was found. Observation on 11/13/19 at 9:05 AM of the facility revealed no daily staffing posted as required. Interview with the Assistant Director of Nursing (ADON) on 11/13/19 at 10:17 AM, revealed the staffing is written on the whiteboard in the hall of A Wing. The posting included the names of the employees, room assignments, and whether working day shift or night shift. Per the ADON, they do not have a posting that details the number, disciplines of staff, and the number of hours worked. Interview with the Director of Nursing (DON) on 11/15/19 at 3:54 PM, revealed the staffing was posted on the whiteboard on A Wing Hall. She stated the whiteboard contained the names of the nurses and aides. Stated she was not aware the regulation required specific information to be posted.
Oct 2018 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy, it was determined the facility failed to offe...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of the facility policy, it was determined the facility failed to offer the influenza (flu) vaccine to two (2) of twenty-three (23) sampled residents. Residents #16 and #34 declined influenza immunizations upon admission; however, the facility failed to offer the influenza immunization annually. The findings include: Review of the facility Influenza Policy, dated August 2016, revealed that between October 1 and March 31st each year, the influenza vaccine would be offered to residents and employees, unless the vaccine was medically contraindicated or the resident or employee had already been immunized. 1. Review of Resident #16's medical record revealed the resident was admitted to the facility on [DATE] with diagnoses of Hypertension, Urinary Tract Infection, Dementia, Anxiety Disorder, and Depression. Review of the resident's quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed the resident had a Brief Interview for Mental Status (BIMS) score of fourteen (14), which indicated the resident was cognitively intact. Further review of the medical record revealed Resident #16 declined the influenza immunization on 01/21/15. Further review of the record revealed no further documentation that the immunization had been offered or administered since admission. 2. Review of Resident #34's medical record revealed the facility admitted the resident on 02/01/17 with diagnoses of Hypertension, Diabetes Mellitus, Cerebrovascular Accident with late effect hemiplegia, Dementia, Anxiety Disorder, and Depression. The MDS quarterly assessment dated [DATE], revealed the resident had a BIMS score of fifteen (15), which indicated the resident was cognitively intact. Further review of the medical record revealed Resident #34 had declined the influenza immunization on 02/01/17 and there was no documentation that the immunization had been offered since that date. Interview with the Assistant Director of Nursing (ADON) on 10/18/18 at 8:57 AM, revealed they offer the flu vaccine every year but, since the resident had previously declined the immunization, it was not offered again. Interview with the Director of Nursing (DON) on 10/18/18 at 2:14 PM, revealed the facility policy was not being followed regarding the flu vaccine. She stated the influenza immunization should have been offered to all residents, including those who had previously declined the immunization.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and policy review, it was determined the facility failed to ensure that foods were stored in accordance with food safety for 54 of 56 residents who received meals/snac...

Read full inspector narrative →
Based on observation, interview, and policy review, it was determined the facility failed to ensure that foods were stored in accordance with food safety for 54 of 56 residents who received meals/snacks. Observation of the B Hall refrigerator (used for storage of residents' snacks) revealed food items were not labeled and dated. The findings include: Review of the Snack Policy and Procedure, undated, revealed, A nourishing snack will be offered to all residents who are not restricted to food/drink by mouth (NPO) every morning (AM), evening (PM), and at bedtime (HS), in accordance with their diet order .Bedtime (HS) snacks will be placed in the refrigerator on B side by Dietary. Interview with the Dietary Supervisor on 10/16/18 at 4:00 PM and 10/18/18 at 1:40 PM revealed the facility did not have a policy regarding labeling of opened/leftover foods. However, the Dietary Supervisor instructed Dietary Staff to label and date leftover food, and to discard the food after three (3) days. Observation on 10/16/18 at 4:00 PM, of the refrigerator at the B Hall nurses' station revealed numerous opened food and drink items in the refrigerator. These items included an opened bottle of ketchup with no label or date when opened; an opened package of bologna with no label or date; an opened bottle of mayonnaise with no label or date; a carton of half-eaten ice cream with no label or date; various cups/bottles with liquids that had no labels or dates; several frozen entrees with no labels or dates; and bags of restaurant foods with no labels or dates. Interview with the Dietary Supervisor on 10/16/18 at 4:00 PM and 10/18/18 at 1:40 PM revealed that the refrigerator at the B Hall nurses' station was used to store snacks for all residents and was also shared with staff. According to the Dietary Supervisor, Housekeeping staff was responsible for cleaning the refrigerator on the B Hall. Interview with the Housekeeping Supervisor on 10/17/18 at 10:35 AM, revealed staff stored food items in the refrigerator on the B Hall, and Housekeeping did not routinely monitor the B Hall refrigerator for outdated foods. Interview on 10/18/18 at 1:50 PM with Licensed Practical Nurse (LPN) #1 revealed all residents' food should be labeled with the resident's name and date, especially leftover food. Interview on 10/18/18 at 2:05 PM with LPN #2 revealed staff should label residents' food with the resident's initials, room number, last name, and date. The LPN stated she was a new hire and would look up the policy before labeling residents' food.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 4 life-threatening violation(s). Review inspection reports carefully.
  • • 19 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $13,426 in fines. Above average for Kentucky. Some compliance problems on record.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Mountain Ridge Health And Rehabilitation's CMS Rating?

CMS assigns Mountain Ridge Health and Rehabilitation an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Kentucky, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Mountain Ridge Health And Rehabilitation Staffed?

CMS rates Mountain Ridge Health and Rehabilitation's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 61%, which is 15 percentage points above the Kentucky average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 86%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Mountain Ridge Health And Rehabilitation?

State health inspectors documented 19 deficiencies at Mountain Ridge Health and Rehabilitation during 2018 to 2024. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 14 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Mountain Ridge Health And Rehabilitation?

Mountain Ridge Health and Rehabilitation is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SIMCHA HYMAN & NAFTALI ZANZIPER, a chain that manages multiple nursing homes. With 59 certified beds and approximately 57 residents (about 97% occupancy), it is a smaller facility located in Monticello, Kentucky.

How Does Mountain Ridge Health And Rehabilitation Compare to Other Kentucky Nursing Homes?

Compared to the 100 nursing homes in Kentucky, Mountain Ridge Health and Rehabilitation's overall rating (1 stars) is below the state average of 2.8, staff turnover (61%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Mountain Ridge Health And Rehabilitation?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the substantiated abuse finding on record, the facility's high staff turnover rate, and the below-average staffing rating.

Is Mountain Ridge Health And Rehabilitation Safe?

Based on CMS inspection data, Mountain Ridge Health and Rehabilitation has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Kentucky. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Mountain Ridge Health And Rehabilitation Stick Around?

Staff turnover at Mountain Ridge Health and Rehabilitation is high. At 61%, the facility is 15 percentage points above the Kentucky average of 46%. Registered Nurse turnover is particularly concerning at 86%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Mountain Ridge Health And Rehabilitation Ever Fined?

Mountain Ridge Health and Rehabilitation has been fined $13,426 across 3 penalty actions. This is below the Kentucky average of $33,213. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Mountain Ridge Health And Rehabilitation on Any Federal Watch List?

Mountain Ridge Health and Rehabilitation is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.