CAPITAL OAKS NURSING & REHABILITATION CENTER LLC

4100 NORTH BLVD, BATON ROUGE, LA 70806 (225) 387-6705
For profit - Limited Liability company 123 Beds CENTRAL MANAGEMENT COMPANY Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#180 of 264 in LA
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Capital Oaks Nursing & Rehabilitation Center LLC has received a Trust Grade of F, indicating significant concerns within the facility. They rank #180 out of 264 nursing homes in Louisiana, placing them in the bottom half of facilities statewide, and #15 out of 25 in East Baton Rouge County, meaning there are only a few local options that are better. The trend is worsening, as the number of issues reported has doubled from 5 in 2024 to 10 in 2025. While staffing is rated average with a turnover of 42%, which is slightly better than the state average, the facility has faced concerning fines totaling $165,923, indicating compliance problems. Furthermore, there were critical incidents where a resident fell and did not receive timely medical attention, resulting in a femur fracture and significant pain that went unreported to the physician, highlighting serious deficiencies in care and staff communication. Overall, families should weigh these significant weaknesses against the facility's average staffing levels when considering care options.

Trust Score
F
0/100
In Louisiana
#180/264
Bottom 32%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
5 → 10 violations
Staff Stability
○ Average
42% turnover. Near Louisiana's 48% average. Typical for the industry.
Penalties
⚠ Watch
$165,923 in fines. Higher than 97% of Louisiana facilities. Major compliance failures.
Skilled Nurses
⚠ Watch
Each resident gets only 13 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
18 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
☆☆☆☆☆
0.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 5 issues
2025: 10 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (42%)

    6 points below Louisiana average of 48%

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Louisiana average (2.4)

Significant quality concerns identified by CMS

Staff Turnover: 42%

Near Louisiana avg (46%)

Typical for the industry

Federal Fines: $165,923

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: CENTRAL MANAGEMENT COMPANY

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 18 deficiencies on record

4 life-threatening 1 actual harm
Mar 2025 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure a resident with an identified mental health diagnosis was ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure a resident with an identified mental health diagnosis was referred for a Preadmission Screening and Resident Review (PASRR) Level II evaluation as required for 2 (#31 and #79) of 5 (#8, #31, #53, #74, and #79) sampled residents reviewed for PASRR Level II. Findings: Resident #31 Review of the Clinical Record revealed Resident #31 was admitted to the facility on [DATE]. Further review revealed she was diagnosed with Schizophrenia and Manic Episode on 05/06/2022. On 03/26/2025 at 12:50 p.m., an interview was conducted with an OBH (Office of Behavioral Heath) representative. She stated documentation on file for Resident #31 revealed an approval for PASRR Level II with a temporary effective period of 01/21/2021 through 01/22/2022. She stated if a resident received a new mental health diagnosis that met the criteria for a Level II evaluation, the facility was responsible for resubmitting a Resident Review Form. On 03/26/2025 at 1:03 p.m., an interview was conducted with S3SS. She stated she was responsible for submitting Resident Review Forms to OBH. She reviewed Resident #31's Level II PASRR with a temporary effective period of 01/21/2021 to 01/22/2022. She then reviewed Resident #31's diagnoses, which included Schizophrenia and Manic Episode, with an onset date of 05/06/2022. S3SS confirmed a Resident Review Form should have been resubmitted and was not. Resident #79 Review of the Clinical Record revealed Resident #79 was admitted to the facility on [DATE]. Further review revealed she was diagnosed with Delusional Disorders and Psychosis on 06/07/2024 and Major Depressive Disorder on 12/03/2019. On 03/26/2025 at 12:52 p.m., an interview was conducted with an OBH (Office of Behavioral Heath) representative. She stated Resident #79 should have had a new Resident Review Form submitted after receiving a new diagnosis of Delusional Disorder, Psychosis, and Major Depressive Disorder, and OBH did not have one on file. She stated OBH requested new documentation from the facility on 03/6/2025, and OBH had not received the requested information. She stated if a resident received a new mental health diagnosis that met the criteria for a Level II evaluation, the facility was responsible for resubmitting a Resident Review Form. On 03/26/2025 at 1:05 p.m., an interview was conducted with S3SS. She stated she was responsible for submitting Resident Review Forms to OBH. She reviewed Resident #79's Level I PASRR dated 12/09/2019. She then reviewed Resident #79's diagnoses, which included Delusional Disorder and Psychosis with an onset date of 06/07/2024. S3SS confirmed a Resident Review Form should have been resubmitted and was not.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility failed to maintain an infection prevention and control program...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility failed to maintain an infection prevention and control program to help prevent the development and transmission of infection for 1 of 1 (#55) resident reviewed with a urinary catheter. The facility failed to ensure staff performed proper hand hygiene and glove use while providing catheter care for Resident #55. Findings: Review of Resident #55's Clinical Record revealed she was admitted to the facility on [DATE] with a diagnosis of Urinary Tract Infection. On 03/25/2025 at 10:24 a.m., an observation was made of S11CNA performing catheter care for Resident #55. S11CNA cleansed Resident #55's genitalia then cleansed the bowel movement from her buttocks. Next, S11CNA performed catheter care without changing gloves or performing hand hygiene. On 03/25/2025 at 10:47 a.m., an interview was conducted with S11CNA. She confirmed she did not change gloves or perform hand hygiene after cleansing the bowel movement from Resident #55 and prior to performing catheter care, and should have. On 03/26/2025 at 2:25 p.m., an interview was conducted with S2DON. She was notified of the above observation. She confirmed the CNA should have changed gloves and performed hand hygiene after cleansing the bowel movement from Resident #55 and prior to performing catheter care.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure resident assessments accurately reflected the residents' s...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure resident assessments accurately reflected the residents' status. The facility failed to ensure staff accurately coded: 1. The correct number of days insulin injections were received for 1 of 1 (#42) resident reviewed for insulin; and 2. Level II PASARR (Preadmission Screening and Resident Review) for 4 (#9, #44, #53, and #55) of 8 (#8, #9, #31, #44, #53, #55, #74, and #79) residents reviewed for PASARR. Findings: 1. Resident #42 Review of Resident #42's clinical record revealed he was admitted to the facility on [DATE]. Further review of Resident #42's clinical record revealed no active diagnosis of Diabetes Mellitus noted. Review of Resident #42's Quarterly Minimum Data Set (MDS) Assessment with an Assessment Reference Date (ARD) of 12/04/2024 revealed a BIMS score of 15, which indicated he was cognitively intact. Further review of Section N0350A-Insulin Injections, revealed Resident #42 was coded as receiving insulin injections for 7 of the last 7 days of the assessment period. Review of Resident #42's current Physician Order's revealed no active orders to indicate management of Diabetes Mellitus. On 03/24/2025 at 10:30 a.m., an interview was conducted with Resident #42. He stated he did not have a history of Diabetes Mellitus and did not receive insulin injections. On 03/25/2025 at 10:30 a.m., an interview was conducted with S16LPN. She stated she was assigned to Resident #42's care. She reviewed Resident #42's diagnosis list and current Physician orders, and confirmed he did not have a diagnosis of Diabetes Mellitus and did not receive insulin injections. On 03/26/2025 at 2:10 p.m., an interview was conducted with S5CCC. She reviewed Resident #42's Quarterly MDS with an ARD of 12/04/2024, and confirmed he did not have a diagnosis of Diabetes Mellitus and should not have been coded as receiving insulin injections. On 03/26/2025 at 2:25 p.m., an interview was conducted with S2DON. She reviewed Resident #42's Quarterly MDS with an ARD of 12/04/2024, and confirmed he did not have a diagnosis of Diabetes Mellitus and should not have been coded as receiving insulin injections. 2. Resident #9 Review of Resident #9's clinical record revealed he was admitted to the facility on [DATE] with diagnoses, which included, Schizoaffective Disorder, Bipolar Type and Major Depressive Disorder Review of Resident #9's Form 142 revealed he was approved for admission by Level II Authority for a temporary period effective 11/19/2024 through 11/18/2025. Review of Resident #9's Annual MDS with an ARD of 01/07/2025 revealed Section A1500 is the resident currently considered by the state level II PASARR process to have serious mental illness and/or intellectual disability or a related condition, was answered No. On 03/26/2025 at 2:12 p.m., an interview was conducted with S4CCC. She verified Resident #9 had a Level II PASARR. S4CCC reviewed Resident #9's Annual MDS with an ARD of 01/07/2025, and confirmed he was coded as not having a PASARR level II and should have been. Resident #44 Review of Resident #44's clinical record revealed she was admitted to the facility on [DATE] with diagnoses, which included, Schizoaffective Disorder, Paranoid Schizophrenia, and Major Depressive Disorder. Review of Resident #44's Form 142 revealed she was approved for admission by Level II Authority for a temporary period effective 06/28/2024 through 06/27/2025. Review of Resident #44's Significant Change MDS with an ARD of 09/10/2024 revealed Section A1500 is the resident currently considered by the state level II PASRR process to have serious mental illness and/or intellectual disability or a related condition, was answered No. On 03/26/2025 at 2:12 p.m., an interview was conducted with S4CCC. She verified Resident #44 had a Level II PASARR. S4CCC reviewed Resident #44's Significant Change MDS with an ARD of 09/10/2024, and confirmed she was coded as not having a PASARR level II and should have been. Resident #53 Review of Resident#53's clinical record revealed he was admitted to the facility on [DATE] with diagnoses, which included, Major Depressive Disorder Severe, Anxiety, and Bipolar Disorder. Review of Resident #53's Form 142 revealed he was approved for admission by Level II Authority for a temporary period effective of 10/17/2024 through 01/14/2025. Review of Resident #53's admission MDS with an ARD of 10/31/2024 revealed section A1500 is the resident currently considered by the state level II PASRR process to have serious mental illness and/or intellectual disability or a related condition, was answered No. On 03/26/2025 at 2:54 p.m., an interview was conducted with S5CCC. She verified Resident #53 had a Level II PASARR. S5CCC reviewed Resident #53's admission MDS with an ARD of 10/31/2024, and confirmed he was coded as not having a PASARR level II and should have been. Resident #55 Review of Resident #55's clinical record revealed she was admitted to the facility on [DATE] with diagnoses, which included, Unspecified Psychosis and Schizophrenia. Review of Resident #55's Form 142 revealed she was approved for admission by Level II Authority for a temporary period effective12/18/2024 through 03/17/2025. Review of Resident #55's admission MDS with ARD of 01/14/2025 revealed Section A1500 is the resident currently considered by the state level II PASARR process to have serious mental illness and/or intellectual disability or a related condition, was answered No. On 03/26/2025 at 2:12 p.m., an interview was conducted with S4CCC. She verified Resident #55 had a Level II PASARR. S4CCC reviewed Resident #55's admission MDS with an ARD of 01/14/2025, and confirmed she was coded as not having a PASARR level II and should have been. On 03/26/2025 at 4:25 p.m., and interview was conducted with S2DON. She stated she expected all MDS assessments to be coded correctly. S2DON confirmed Residents' #9, #44, #53 and #55's should have been coded for having level II PASARR's.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop and implement a comprehensive person-centered care plan. T...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to develop and implement a comprehensive person-centered care plan. The facility failed to: 1. Ensure a care plan was comprehensive and individualized for a medical diagnosis of Diarrhea for 1 ( #40) of 25 Resident's care plans reviewed; 2. Ensure a care plan was developed for a Level II PASRR(Preadmission Screening and Resident Review) for 1 (#53) of 6 (#8, #31, #44 #53, #74, #79) residents reviewed for PASRR; and 3. Ensure a care plan was comprehensive and individualized for behaviors of refusing monthly weights for 1 (#74) of 3 (#22, #52, and #74) Residents reviewed for nutrition. Findings: Review of facility's undated policy, titled, Comprehensive Resident Care Plans revealed, the following, in part: Policy: A comprehensive care plan will be developed for each resident. The care plan will be revised as often as necessary to provide the information necessary to provide appropriate care and services for the resident. Objective: .The care plan shall describe services furnished to attain or maintain the resident's highest practicable, physical, mental and psychosocial well-being. The resident's right to refuse care and treatment shall also be included in the comprehensive care plan. 1. Resident #40 Review of Resident #40's Clinical Record revealed she was admitted to the facility on [DATE] with a diagnosis of Diarrhea. Review of Resident #40's most recent Care Plan revealed no individualized care plan for diagnosis of Diarrhea. On 03/25/2025 at 10:38 a.m., an interview was conducted with S12LPN who confirmed Resident #40 had a diagnosis of Diarrhea and received prescribed anti-diarrhea medications as needed. On 03/26/2025 at 2:54 p.m., an interview was conducted with S5CCC. She confirmed she was responsible for Care Plans. She further confirmed Resident #40 had a diagnosis of Diarrhea and was not care planned for this diagnosis and should have been. 2. Resident #53 Review of Resident #53's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses, which included, Major Depressive Disorder, Anxiety, and Bipolar Disorder. Review of Resident #53's Level II PASRR revealed a temporary effective date of 01/15/2025 through 04/25/2025. Review of Resident #53's most recent Care Plan revealed no individualized care plan for Level II PASRR to include recommended services. On 03/26/2025 at 2:54 p.m., an interview was conducted with S5CCC. She confirmed Resident #53 had an active Level II PASRR and was not care planned for the Level II PASRR or the recommended services, and should have been. 3. Resident #74 Review of Resident #74's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses, which included, Dementia with Behavioral Disturbance, and Unspecified Psychosis. Review of Resident #74's weight log revealed the following: 08/13/2024- 182.0lbs 10/10/2024- 172.0lbs 01/10/2025- 165.2lbs On 03/26/2025 at 12:39 p.m., an interview was conducted with S6RN. She stated all residents were weighed monthly and she was responsible for charting weights in the clinical record and updating the care plan related to weights. She stated Resident #74 refused to be weighed in February 2025, and confirmed there was no documented evidence he refused or an attempt was made to reweigh Resident #74. She further confirmed Reside #74 should have been care planned for refusing to weigh. On 03/26/2025 at 1:07 p.m., an interview was conducted with S15CNA. She stated she was responsible for weighing all residents. She stated Resident #74 often refused to be weighed. On 03/26/2025 at 2:54 p.m., an interview was conducted with S5CCC. She stated she was unaware Resident #74 often refused monthly weights. She reviewed Resident #74 care plan and confirmed he was not care planned for refusal of monthly weights and should have been. On 03/26/2025 at 4:15 p.m., an interview was conducted with S2DON who confirmed she expected all care plans to be developed and implemented to each residents individualized needs. She confirmed Resident #40 should have been care planned for a diagnosis of Diarrhea, Resident #53 should have been appropriately care planned for Level II PASRR, and Resident #74 should have been care planned for refusing monthly weights.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Dental Services (Tag F0791)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to have a policy identifying circumstances when the loss or damage of dentures was the facility's responsibility. This deficient practice had...

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Based on record review and interviews, the facility failed to have a policy identifying circumstances when the loss or damage of dentures was the facility's responsibility. This deficient practice had the potential to affect any of the 112 residents residing in the facility who wore dentures. Findings: Review of the facility's undated policies titled, Oral/Teeth Management and Care: A.M. failed to identify circumstances when the loss or damage of dentures was the facility's responsibility. On 03/26/2025 at 2:35 p.m., an interview was conducted with S2DON. She stated she did not know the responsibility the facility had when a resident's dentures were lost or damaged. She stated the policies above were the only policies the facility had related to teeth, and neither policy identified circumstances when the loss or damage of dentures was the facility's responsibility. On 03/26/2025 at 2:40 p.m., an interview was conducted with S1ADM. He confirmed the facility did not have a policy identifying circumstances when the loss or damage of dentures was the facility's responsibility.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to maintain complete and accurate records in accordance with accepte...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to maintain complete and accurate records in accordance with accepted professional standards and practices for 4 (#9, #22, #53, and #89) of 25 sampled residents reviewed for accurate documentation. The facility failed to accurately document: 1. Completion of wound care for Residents #9, #22, and #53; and 2. Administration of Enteral Feedings for Resident #89. Findings: Review of the facility's undated policy, titled, Documentation Guidelines: General, revealed in part, the following: Policy: Nursing Services documentation will include the following: 6. Administration of medication and treatments; 7. Food and Fluid intake 1. Resident #9 Review of Resident #9's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses which included Hidradenitis Suppurativa. Review of Resident #9's Treatment Administration Records (TAR) dated February 2025 and March 2025 revealed the following, in part: Pressure Ulcer right gluteus: Cleanse with wound cleanser, pat dry, apply Collagen wound filler and Calcium Alginate, cover with non-border dressing daily and as needed until resolved. Start date 02/09/2025. Further review revealed the wound care treatment was not initialed as completed on 02/16/2025, 02/22/2025, 02/23/2025, 02/24/2025, 02/28/2025, 03/02/2025, 03/08/2025, 03/22/2025 and 03/23/2025. On 03/26/2025 at 12:36 p.m., an interview was conducted with S6RN. She confirmed she worked on 02/24/2025. She stated either herself or S7RN would have performed Resident #9's wound care on 02/24/2025. She reviewed Resident #9's TAR and confirmed the wound care due on 02/24/2025 was not documented as completed, and should have been. On 03/26/2025 at 12:55 p.m., an interview was conducted with S7RN. She confirmed she worked 02/24/2025. She stated either herself or S6RN would have performed wound care on Resident #9 on 02/24/2025. She reviewed Resident #9's TAR and confirmed the wound care due on 02/24/2025 was not documented as completed, and should have been. On 03/26/2025 at 1:38 p.m., an interview was conducted with S8RN. She confirmed she worked on 02/22/2025, 02/23/2025, 03/08/2025, 03/22/2025 and 03/23/2025. She stated she was responsible for completing residents wound care on the weekends. S8RN stated she completed Resident #9's wound care treatments on the dates mentioned above. She confirmed she did not document the wound care treatments on 02/22/2025, 02/23/2025, 03/08/2025, 03/22/2025 and 03/23/2025 and should have. On 03/26/2025 at 1:57 p.m., an interview was conducted with S9RN. She confirmed she worked on 02/16/2025 and 03/02/2025 and completed Resident #9's wound care treatments on those dates. S9RN confirmed Resident #9's wound care treatments should have been documented on 02/16/2025 and 03/02/2025. On 03/26/2025 at 2:05 p.m., an interview was conducted with S10WC. S10WC confirmed she completed Resident #9's wound care treatment on 02/28/2025. S10WC confirmed she did not document Resident #9's wound care treatment on 02/28/2025. Resident #22 Review of Resident #22's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses which included Complete Traumatic Amputation at Level between Left Knee and Ankle. Review of Resident #22's Treatment Administration Records (TAR) dated February 2025 and March 2025 revealed the following, in part: Apply preventive Silicone foam dressing to sacral area daily. Assess skin daily for changes, prior to applying dressing. Further review revealed the wound care treatment was not initialed as completed on 02/08/2025, 02/22/2025, 02/23/2025, 02/24/2025, 03/08/2025 and 03/22/2025. Head to toe skin assessment daily by treatment nurse every day shift. Further review revealed the skin assessment was not initialed as completed on 02/08/2025, 02/22/2025, 02/23/2025, 02/24/2025, 03/08/2025 and 03/22/2025. Surgical incision left stump lateral side: cleanse with wound cleanser, pat dry, apply Calcium Alginate and collagen wound filler, cover with non-border dressing daily and as needed until resolved. Further review revealed the wound care was not initialed as completed on 02/22/2025, 02/23/2025, 02/24/2025, 03/08/2025 and 03/22/2025. On 03/26/2025 at 12:36 p.m., an interview was conducted with S6RN. She confirmed she worked 02/24/2025. She stated either herself or S7RN would have performed Resident #22's wound care and skin assessment on 02/24/2025. She reviewed Resident #22's February 2025 TAR and confirmed the wound care and skin assessment on 02/24/2025 was not documented as completed, and should have been. On 03/26/2025 at 12:55 p.m., an interview was conducted with S7RN. She confirmed she worked 02/24/2025. She stated either herself or S6RN would have performed Resident #22's wound care and skin assessment on 02/24/2025. She reviewed Resident #22's February 2025 TAR and confirmed the wound care and skin assessment on 02/24/2025 was not documented as completed, and should have been. On 03/26/2025 at 1:38 p.m., an interview was conducted with S8RN. She confirmed she worked on 02/22/2025, 02/23/2025, 03/08/2025, and 03/22/2025. She stated she was responsible for completing residents wound care on the weekends. S8RN stated she completed Resident #22's wound care treatments and skin assessments on the dates mentioned above. She confirmed she did not document the wound care treatments or skin assessments on those dates and should have. Resident #53 Review of Resident #53's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses which included Chronic Venous Insufficiency, and Non-pressure Chronic Ulcer of Left Ankle. Review of Resident#53's TAR dated February 2025 and March 2025 revealed the following, in part: Venous Ulcer left Anterior Ankle: Cleanse with wound cleanser, pat dry, apply collagen wound filler, cover with border gauze daily and as needed until resolved. Start date 12/27/2024 and a discontinued date of 02/14/2025. Further review revealed the wound care treatment was not initialed as completed on 02/08/2025. Venous Ulcer left Anterior Ankle: Cleanse with wound cleanser, pat dry, apply Calcium Alginate with silver and collagen wound filler, and cover with border gauze daily and as needed until resolved. Start date 02/15/2025. Further review revealed the wound care treatment was not initialed as completed on 02/22/2025, 02/23/2025, and 02/24/2025. Venous Ulcer Left Lateral Lower Leg: Cleanse with wound cleanser, pat dry, apply Collagen wound filler and Calcium Alginate cover with non-border dressing daily and as needed until resolved. Start date 03/04/2025. Further review revealed the wound care treatment was not initialed as completed on 03/08/2025 and 03/22/2025. On 03/26/2025 at 12:00 p.m., an interview was conducted with S10WC. She stated she is responsible for the facility's wound care. She reviewed Resident #53's February 2025 and March 2025 TARs and reported Resident #53's wound care should have been documented on the above dates and was not. On 03/26/2025 at 1:43 p.m., an interview conducted with S8RN. S8RN reported she completed Resident #53's wound care on 02/08/2025, 02/22/2025, 02/23/2025, and 02/24/2025 and did not document it anywhere, and should have. On 03/26/2025 at 4:15 p.m., an interview was conducted with S2DON. She reviewed Residents' #9, #22, and #53's February 2025 and March 2025 TAR's. S2DON verified wound care was not documented as completed on the days listed above. She confirmed wound care treatments should be documented when completed. 2. Resident #89 Review of Resident #89's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses of Attention to Gastrostomy, and Dysphagia following Cerebral Infarction. Further Review of Resident #89's February 2025 and March 2025 MAR (Medication Administration Record) revealed the following: Flush Percutaneous Endoscopic Gastrostomy (PEG) with 220 milliliters (mL) of water six times daily. Start date of 07/03/2024. Further review of the MAR revealed the PEG flush was not initialed as completed on the following dates: 02/05/2025 at 1:00 p.m., 02/06/2025 at 9:00 p.m., 02/07/2025 at 1:00 p.m., 02/20/2025 at 9:00 p.m., 02/25/2025 at 9:00 p.m., 03/12/2025 at 1:00 p.m., 03/15/2025 at 1:00 p.m., 03/18/20205 at 1:00p.m., and 9:00 p.m., and 03/23/2025 at 9:00 p.m. Enteral Feed Order: give Isosource 1.5 cal 360mL bolus per PEG via syringe six times daily. Start date of 09/09/2024. Further review of the MAR revealed the PEG feedings were not initialed as completed on the following dates: 02/05/2025 at 1:00 p.m., 02/06/2025 at 9:00 p.m., 02/07/2025 at 1:00 p.m., 02/20/2025 at 9:00 p.m., 02/25/2025 at 9:00 p.m., 03/12/2025 at 1:00 p.m., 03/15/2025 at 1:00 p.m., 03/18/20205 at 1:00p.m., and 9:00 p.m., and 03/23/2025 at 9:00 p.m. On 03/26/2025 at 3:31 p.m., an interview was conducted with S12LPN who reviewed Resident #89's February 2025 and March 2025 MARs and confirmed the above missing documentation. S12LPN confirmed Resident #89 had not missed any PEG feedings on her shifts and the feedings should have been documented. On 03/26/2025 at 4:15 p.m., an interview was conducted with S2DON. S2DON reviewed Resident #89's February 2025 and March 2025 MARs. S2DON confirmed the above missing documentation. S2DON confirmed all Enteral Feedings should be accurately documented upon completion.
Feb 2025 4 deficiencies 3 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Notification of Changes (Tag F0580)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure a resident's physician was notified of significant changes ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure a resident's physician was notified of significant changes that required treatment to be altered for 1(#1) of 3 (#1, #2, and #3) residents reviewed for falls with injury. The facility failed to ensure nursing staff notified the physician when Resident #1 fell, had new onset complaints of pain, and required increased assistance with transfer. The deficient practice resulted in an Immediate Jeopardy situation for Resident #1, a cognitively impaired resident, beginning on 01/02/2025 at 5:00 a.m., when S7CNA failed to report Resident #1 fell during transfer, hitting his wheelchair. From 01/02/2025 at 5:00 a.m. through 01/03/2025 at 7:30 a.m., Resident #1 had multiple complaints of new onset pain and required increased assistance with transfers from staff. Staff did not report the pain or decline in status to the physician during this time for new interventions or treatment. On 01/03/2025, x-ray results revealed the resident had a displaced comminuted intertrochanteric femur fracture that extended through the greater and lesser tuberosities. Resident #1 was then transferred to the hospital on [DATE] where he received 4 mg of morphine and was diagnosed with a Left femur fracture requiring multimodal pain control and surgical intervention. Due to Resident #1's cognitive impairment he was unable to appropriately communicate the affects the fall and delayed treatment caused him. It can be assumed a reasonable person would have suffered psychosocial harm and severe pain when staff failed to ensure he received treatment of a femur fracture. S1ADM was notified of the Immediate Jeopardy situation on 02/06/2025 at 6:10 p.m. The Immediate Jeopardy was removed on 02/07/2025 at 5:59 p.m., as confirmed by onsite verification through observations, interviews, and record reviews the facility implemented an acceptable Plan of Removal prior to the survey exit. This deficient practice continued at the potential for more than minimal harm for all cognitively impaired residents with communication deficits. Findings: Cross Reference: F697, F600 Review of the facility's Policy titled, Falls, undated revealed the following: Procedure: 1. Resident will not be moved until a Licensed Nurse has ascertained resident's condition. 5. Notify physician for further orders. 8. Fill out accident/incident form Review of the facility's Policy titled, Accident/Incident Reports: Resident, undated revealed the following: Policy: When an accident or incident involving a resident occurs, any witnessing staff will offer immediate assistance. An accident/incident report and the appropriate documentation will be completed by the end of the shift. Purpose: To assure appropriate follow-through on all accidents/incidents. Procedure: 1. Do not move the resident until a Licensed Nurse evaluates the condition. 2. Notify the nurse in charge 7. Notify the resident's physician 9. Complete an accident/incident report. Review of Resident #1's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses which included, in part, the following: Muscle Wasting and Atrophy, Age Related Osteoporosis, Dementia, Alzheimer's disease, Aphasia, and Cognitive Communication Deficit. Further review revealed Resident #1was diagnosed with a Left Femur Fracture resulting from a fall on 01/02/2025. Review of Resident #1's Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 12/03/2024, indicated the resident had a Brief Interview of Mental Status (BIMS) of 3, which indicated severe cognitive impairment. Further review revealed the resident had no pain. Review of Resident #1's current Care Plan revealed the following interventions: Dated 11/15/2024 - Physical mobility impaired: Transfer assist x 1 Dated 01/02/2025 - X-Ray of Left hip/pelvis and knee Dated 01/02/2025 - Send to local hospital emergency room for eval Dated 01/07/2025 -Transfer status to 2-person assist Review of Resident #1's Imaging Results, dated 01/03/2025, revealed, in part, the following: Exam - CT left hip without contrast Findings - Displaced comminuted intertrochanteric femur fracture with surrounding soft tissues swelling. Fracture planes extend through the greater and lesser tuberosities. Review of the local hospital records dated 01/03/2025 revealed the following: admit date : [DATE] Chief complaint: Left hip pain The hip was noted to be outwardly rotated and shortened on x-ray with intertrochanteric left femur fracture. Consulted Orthopedics. Plan: Orthopedic Admit, with surgical plans pending CT results. Multimodal pain control. Further review of hospital record revealed Resident had a Left Femur Intertrochanteric Fracture Surgical Repair procedure performed on 01/05/2025. On 01/29/2025 at 1:38 p.m., an interview was conducted with S7CNA. S7CNA stated on 01/02/2025 at approximately 5:00 a.m. she transferred Resident #1 in his room. She explained during the transfer, the resident began to struggle and she had to lower the resident to the ground. As he was being lowered he hit his left side on the wheelchair. She stated she then called S12CNA into the room and they picked the resident up off the floor placing him back in his wheelchair. She stated she did not report the fall to the nurse or her supervisor. She stated later that day, at 1:15 p.m., Resident #1 complained of pain during transfer into bed. She stated she reported the pain to S4LPN, but did not report the resident fell. S7CNA stated she did not report the fall because Resident #1 did not complain of pain and did not have any obvious injuries. She stated she did not report the fall and should have. On 01/30/2025 at 8:35 a.m., an interview was conducted with S12CNA. S12CNA stated on the morning of 01/02/2025, S7CNA asked her to assist with transferring Resident #1. She stated she walked into Resident #1's room and found him on the floor in front of his wheelchair. She stated she did not know how he ended up on the floor, but she helped S7CNA move him from the floor to his wheelchair and went back to her assigned unit. She stated she did not report that resident was found on the floor to anyone. On 01/30/2025 at 12:24 p.m., an interview was conducted with S4LPN. S4LPN stated on 01/02/2025 at approximately 1:00 p.m. S7CNA notified her Resident #1 complained of pain, but did not report the resident had fallen earlier in the day. She stated if a resident had a fall it should be reported to the nurse or supervisor. She stated she did not administer pain medication or report the new onset of pain to her supervisor or the NP. On 01/30/2025 at 7:10 a.m., an interview was conducted with S6LPN. S6LPN stated at approximately 4:45 a.m. on 01/02/2025 she heard Resident #1 yell from his room. She stated by the time she got to Resident #1's room he was sitting on the side of his bed. She stated S7CNA was in the room and did not report the resident fell. She did not assess the resident at that time. She stated before Resident #1's injury he was able to stand and would sometimes get into his wheelchair without assistance. She stated Resident #1 did not normally complain of pain. On 01/29/2025 at 2:17 p.m., an interview was conducted with S8CNA. She stated Resident #1 was able to stand, pivot, and transfer with 1 person assistance with transfers before going out to the hospital. On 01/29/2025 at 2:43 p.m., an interview was conducted with S9CNA. She stated before his injury, Resident #1 was able to stand and pivot to the wheelchair with 1 person assistance. She stated on 01/02/2025, she worked the 2:00 p.m.-10:00 p.m. shift. She stated at approximately 2:00 p.m. she went in to change resident's brief. She stated Resident #1 usually stood up to transfer, but did not stand on his own at this time. She stated she had to extensively assist him into his wheelchair, which was not his normal. She stated she did not report the increased need for assistance to anyone. On 01/29/2025 at 3:45 p.m., an interview was conducted with S5LPN. She stated she worked on 01/02/2025 from 2:00 p.m. -10:00 p.m. shift. She stated no one reported Resident #1 fell. She stated on 01/03/2025 at approximately 7:00 a.m., she overheard S10CNA report to S4LPN Resident #1 had complained of leg pain. She said at this time an assessment was done by herself and S4LPN of Resident #1's leg and the resident grimaced when his left leg was moved. She stated the NP was notified and x- ray was ordered. She stated before his injury, Resident #1 was able to stand and pivot with transfers and did not normally complain of pain. On 01/30/2025 at 10:00 a.m., an interview was conducted with S13NP. S13NP stated she was not notified Resident #1 had a fall on 01/02/2025 and should have been. She stated if she had known about the fall and subsequent complaints of pain an x-ray would have been ordered sooner or she would have assessed the resident herself. On 01/30/2025 at 12:29 p.m., an interview was conducted with S3RN. She stated S7CNA did not report to her Resident #1 fell on [DATE]. S3RN stated if a resident had a fall she should be notified so the resident could be assessed by the nurse and the doctor would be notified. She stated Resident #1 did not normally complain of pain. On 01/30/2025 at 12:39 p.m., an interview was conducted with S2DON. S2DON stated she was not aware Resident #1 fell on [DATE]. She stated if a resident fell to the floor the CNA should not move the resident and notify the nurse immediately. The surveyors confirmed the following had been initiated and/or implemented prior to exit: 1. All residents who were identified as cognitively impaired were assessed to see if they showed any signs or symptoms of pain. A thorough review of each of the cognitively impaired residents fall risk assessment was completed by the Clinical Care Coordinators. 2. All staff were trained by the Administrator, DON, or designee to report any observed or verbalized pain or any change of condition immediately to a nurse or an administrative team member. The nurse or an administrative nurse will follow the standing or PRN orders and will follow up with their MD (Started 01/03/2025). 3. Nursing staff were trained by DON or designee on proper pivot transfers for one-person assist residents. Training emphasized that if a resident is combative, staff should not transfer the resident alone and should seek assistance (Started 01/03/2025). 3. Staff were educated by administrator, DON, or designee on the corporate policy for identifying and reporting incidents and accidents. The in-service also included the reporting process of when an incident/accident occurs (Started 01/06/2025). 4. Staff were educated by administrator, DON, or designee that covered definitions and examples of abuse and neglect. (Started 01/06/2025). 5. Nursing Staff were educated on identifying high fall risk residents, using assistive device markers and wall indicators - Falling Star Program (Started 01/06/2025). 6. All nurses were in-serviced to ensure a proper pain assessment was completed when a resident reports or shows any signs of pain to a staff member (Started 02/03/2025). 7. Monitoring was implemented on 01/06/2025 to assess and observe one-person pivot transfers conducted by the DON or designee 3 times a week for 6 weeks and monthly thereafter for 3 months (Started 01/06/2025). 8. Monitoring was implemented to assess resident pain with interviews of a random sample of nurses 3 times a week for 6 weeks and monthly thereafter including a specific section asking residents about pain during transfers (Started 01/30/2025). 9. Evaluation of staff knowledge, using a questionnaire, on handling incidents and accidents. Random audits conducted on 10 staff members per week for 6 weeks, followed by periodic checks (Started 02/06/2025). 10. Daily huddles with administrative staff in random facility sections asking nurses and CNAs about any observations of pain or incidents that occurred during their shift. These huddles started on 02/07/2025 and will be conducted daily for 2 weeks, then monthly thereafter for 3 months. As of 02/07/2025, the facility asserts the likelihood for serious harm to any recipient no longer exists.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure a resident's right to be free from neglect for 1 (Resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure a resident's right to be free from neglect for 1 (Resident #1) of 3 (Residents #1, #2, and #3) sampled residents. The facility failed to ensure Resident #1 received needed services and treatment when CNA staff neglected to report a fall, which resulted in a left femur fracture. The deficient practice resulted in an Immediate Jeopardy situation for Resident #1, a cognitively impaired resident, beginning on 01/02/2025 at 5:00 a.m., when S7CNA failed to report Resident #1 fell during transfer, hitting his wheelchair. From 01/02/2025 at 5:00 a.m. through 01/03/2025 at 7:30 a.m., Resident #1 had multiple complaints of new onset pain and required increased assistance with transfers from staff. Staff did not report the pain or decline in status to the physician during this time for new interventions or treatment. On 01/03/2025, x-ray results revealed the resident left femur fracture. Resident #1 was transferred to the hospital on [DATE] where he received 4 mg of morphine and was diagnosed with a Left femur fracture requiring surgical intervention. Due to Resident #1's cognitive impairment he was unable to appropriately communicate the affects the fall and delayed treatment caused him. It can be assumed a reasonable person would have suffered psychosocial harm and severe pain when staff failed to ensure he received treatment of a femur fracture. S1ADM was notified of the Immediate Jeopardy situation on 02/06/2025 at 6:10 p.m. The Immediate Jeopardy was removed on 02/07/2025 at 5:59 p.m., as confirmed by onsite verification through observations, interviews, and record reviews the facility implemented an acceptable Plan of Removal prior to the survey exit. This deficient practice continued at the potential for more than minimal harm for all residents residing in the facility. Findings: Cross Reference: F697 and F580 Review of the facility's policy, Abuse/Neglect Policy Statement, dated 12/11/2018 revealed the following, in part: The facility will not condone any form of resident neglect Each resident has the right to be free from neglect. Abuse/Neglect Reporting Definitions 9. Neglect - failure to provide goods and services necessary to avoid physical harm, mental anguish . Identification: Possible indicators of Potential Abuse and Neglect 1. Injuries of unknown origin 3. Changes in the behavior pattern of the resident 6. New onset of physical concern (pain) 23. Complaints of pain or injury that have not been addressed by facility staff 26. Medical conditions that have not been addressed by nursing personnel .evaluations based on the individual's needs 27. Inability of the resident to access medical personnel Review of the facility's undated policy, Falls, revealed the following, in part: Policy: To provide emergency care. Procedure 1. Resident will not be moved until a Licensed Nurse has ascertained resident's condition. 2. Assess resident for any abnormalities: i.e., a. deformed, discolored or painful body parts c. Vitals 3. Ascertain extent and type of injury. 4. Make resident as comfortable as condition permits 5. Notify physician for further orders. Review of Resident #1's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses, which included, in part, the following: Muscle Wasting and Atrophy, Age Related Osteoporosis, Dementia, Alzheimer's Disease, Aphasia, and Cognitive Communication Deficit. Further review revealed Resident #1 was diagnosed with a Left Femur Fracture resulting from a fall on 01/02/2025. Review of Resident #1's Quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 12/03/2024, revealed a Brief Interview of Mental Status (BIMS) of 3, which indicated severe cognitive impairment. Further review revealed no indication Resident #1 had pain upon assessment completion. Review of Resident #1's current Care Plan revealed the resident had impaired cognition and communication related to Alzheimer's Disease and Expressive Aphasia. Further review of Resident #1's Care Plan revealed the following interventions: Start date: 01/02/2025 - X-Ray of L hip/pelvis and knee Start date: 01/02/2025 - Send to local hospital emergency room for eval Review of Resident #1's January 2025 Medication Administration Record (MAR) revealed the following: X-ray left hip, femur, and knee for complaint of increased of pain to area for left hip/leg pain - Start date 01/03/2025 Review of Resident #1's Imaging Results, dated 01/03/2025, revealed, in part, the following: a CT without contrast of the left hip was performed which showed a Displaced comminuted intertrochanteric femur fracture with surrounding soft tissues swelling. Fracture planes extend through the greater and lesser tuberosities and mild degenerative change. Review of Resident #1's local hospital record notes revealed an admit date of 01/03/2025 at 2:38 p.m. Resident's chief complaint was hip pain with a pain score of 4. Resident was administered 4 mg of Morphine at 5:00 p.m. Resident was admitted to the hospital on the same day with a Left femur fracture. Orthopedics was consulted and surgery was performed on 01/04/2025 to surgically repair a Left Femur Fracture. On 01/30/2025 at 12:37 p.m., an interview was conducted with S11SW. She stated she was responsible for completing BIMS assessments. She stated Resident #1 was able to respond to limited questions. She stated he was oriented to person only and could not identify the month and year. She stated he was not able to recall events that occurred 5 minutes ago. On 01/29/2025 at 1:38 p.m., an interview was conducted with S7CNA. She stated, on 01/02/2025 at approximately 5:00 a.m., she transferred Resident #1 in his room. She explained during the transfer, the resident began to struggle and she had to lower the resident to the ground. She stated, as he was being lowered he hit his left side on the wheelchair. She stated she called S12CNA into the room and they picked the resident up off the floor placing him back in his wheelchair. She stated after getting the resident into his wheelchair, he did not complain of pain or show nonverbal signs of pain, and there were no visible injuries. She stated Resident #1 did fall to the floor and she did not report the fall to the nurse or her supervisor. She stated later that day, at 1:15 p.m., she transferred the resident into bed and the resident complained of pain. She stated she reported the pain to S4LPN, but did not report the resident fell. On 01/30/2025 at 8:35 a.m., an interview was conducted with S12CNA. She stated on the morning of 01/02/2025, S7CNA asked for help with transferring Resident #1. She stated when she walked into the room Resident #1 was on the floor in front of the wheelchair with his legs straight out in front of him. She stated he did not complain of any pain. She stated she helped S7CNA move him to his wheelchair and went back to her assigned unit. She did not know how resident ended up on the floor and she did not report the resident was found on the floor. On 01/29/2025 at 2:17 p.m., an interview was conducted with S8CNA. She stated around lunch time on 01/02/2025, she assisted S7CNA with transferring Resident #1 from his bed to the wheelchair. She stated, during the transfer, Resident #1 cried out in pain when his left leg was moved. She stated she was not aware of Resident #1 having a fall. On 01/29/2025 at 2:43 p.m., an interview was conducted with S9CNA. She stated on 01/02/2025 at approximately 2:00 p.m., she went into Resident #1's room to change his brief. She stated the resident had been lying on his right side and did not want to roll to his back. She stated she asked Resident #1 what was wrong and he responded my leg. She stated she continued to change the resident's brief, sat him up on the side of his bed, and transferred him into his wheelchair. She stated prior to the Left Femur Fracture, Resident #1 was able to stand and pivot for transfers, but on this day he did not stand on his own. She stated she had to extensively assist him into the wheelchair, and this was not his normal. She stated she was not aware of Resident #1 having a fall. On 01/29/2025 at 3:45 p.m., an interview was conducted with S5LPN. She stated on 01/02/2025 she worked the evening shift on Resident #1's hall. She stated she did not receive a report or a fall regarding Resident #1 during her shift on 01/02/2025 by the CNA staff. She stated before his Left Femur Fracture, Resident #1 was able to stand and pivot with transfers and did not normally complain of pain. On 01/30/2025 at 8:52 a.m., an interview was conducted with S10CNA. She stated on 01/03/2025, she and S7CNA were bringing Resident #1 back to his room via wheelchair, when Resident #1 complained of leg pain. She stated before his injury, Resident #1 was able to get himself out of his wheelchair and onto the sofa without assistance. She stated she was not aware of Resident #1 having a fall. On 01/30/2025 at 12:24 p.m., an interview was conducted with S4LPN. She stated at approximately 1:00 p.m. on 01/02/2025, S7CNA notified her Resident #1 had complained of pain. She stated the CNA did not notify her that the resident had fallen earlier in the day. She stated on 01/03/2025 at approximately 7:00 a.m. Resident #1 was in his wheelchair being pushed through the dining room. She stated she and S5LPN overheard S10CNA state Resident #1 could not stand on his leg and he had complained of pain. She stated she and S5LPN completed an assessment on Resident #1 by moving his left leg. She stated when the left leg was moved, Resident #1 grimaced. She stated the charge nurse and Nurse Practitioner (NP) were notified, x-ray was ordered, and Tylenol was given. She stated Resident #1 was oriented to self only. She stated due to his cognitive impairment, he was only capable of reporting pain he currently felt, not pain from an earlier time. She stated Resident #1 did not normally complain of pain and this was a new complaint for him. On 01/30/2025 at 12:29 p.m., an interview was conducted with S3RN. She stated on 01/02/2025 S8CNA called the nurse's station and informed her of Resident #1's complaint of pain but did not report the resident had fallen earlier in the day. S3RN stated Resident #1 was oriented to self only and could not answer questions appropriately. She stated he would not be able to communicate pain unless he was feeling pain at that moment. She stated Resident #1 did not normally complain of pain. She stated a cognitively impaired resident's pain assessment would include the following; asking verbally, moving resident and observing for grimacing, and speaking with staff that reported the pain for more information. She stated she would expect a reasonable person with a fracture to express pain with movement or manipulation. On 01/30/2025 at 12:39 p.m., an interview was conducted with S2DON. She confirmed she was not aware Resident #1 had a fall on 01/02/2025. She stated a cognitively impaired resident's pain assessment would include the following: observing for grimaces and checking for limited range of motion. She stated Resident #1 would not be able to communicate pain unless he was currently experiencing pain. She stated if a resident had fallen to the floor, expressed pain, and no report of fall was made she would consider this neglect. On 01/29/2025 at 3:00 p.m. an interview was conducted with S1ADM. He stated he was not aware Resident #1 had a fall to the floor on 01/02/2025. He stated a CNA withholding information about a resident's fall that would delay necessary care would be classified as neglect. The surveyors confirmed the following had been initiated and/or implemented prior to exit: 1. All staff were in-serviced on resident pain and change of condition reporting (Conducted on 01/03/2025) 2. Nursing staff were in-serviced on proper transfers (Conducted on 01/03/2025) 3. All staff were in-serviced on abuse and neglect policies (Conducted on 01/06/2025) including different types of abuse and neglect and how they can occur in the facility and corporate policies identifying, preventing, and reporting abuse or neglect. 4. In-service conducted on incident and accident reporting including definitions and reinforcement of the need for immediate documentation and notification of supervisory staff. 5. Daily huddles performed with CNAs and nurses, randomly picking a section of the building and asking if any reported falls or if any issues of abuse/neglect have been reported. (Started 02/07/2025 and to continue for 2 weeks and randomly thereafter. 6. QA monitoring of one person assist transfers and assessment of pain and reporting of falls. An administrative nurse or designee will randomly monitor transfers 3 times a week for 6 weeks and monthly thereafter (Implemented on 01/06/2025). 7. Implementation of a questionnaire regarding abuse and neglect: A questionnaire will be implemented randomly monitoring all staff members of their knowledge of abuse/neglect. Ten staff members will be randomly selected and questioned weekly for six weeks. The questionnaire will bring up specific types of abuse/neglect and if the staff members know and understand what they are. Random checks will continue after the initial six-week period to ensure continued compliance (Implemented on 02/06/2025) 8. Incident and accident Questionnaire - A questionnaire will be implemented randomly monitoring staff members for their knowledge of incident and accident reports. The questionnaire gives specific examples of what to do if a resident is on the floor and how to report those instances to administration (Implemented on 02/06/2025) As of 02/07/2025, the facility asserts the likelihood for serious harm to any recipient no longer exists.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0697 (Tag F0697)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to provide pain management consistent with professional standards of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to provide pain management consistent with professional standards of practice for a cognitively impaired resident, following a fall, for 1 (#1) of 3 (#1, #2, and #3) residents reviewed for pain. Nursing staff failed to assess and treat Resident #1 after multiple complaints of new onset pain. The deficient practice resulted in an Immediate Jeopardy situation for Resident #1, a cognitively impaired resident, beginning on 01/02/2025 at 5:00 a.m., when S7CNA failed to report Resident #1 fell during transfer, hitting his wheelchair. From 01/02/2025 at 5:00 a.m. through 01/03/2025 at 7:30 a.m., Resident #1 had multiple complaints of new onset pain and required increased assistance with transfers from staff. Staff did not report the pain or decline in status to the physician during this time for new interventions or treatment. On 01/03/2025, x-ray results revealed the resident had a displaced comminuted intertrochanteric femur fracture that extended through the greater and lesser tuberosities. Resident #1 was transferred to the hospital where he received 4 mg of morphine and was diagnosed with a Left femur fracture requiring multimodal pain control and surgical intervention. Resident #1 was not treated or appropriately assessed for pain even though he reported pain multiple times to staff. Due to Resident #1's cognitive impairment he was unable to appropriately communicate the affects the fall and delayed treatment caused him. It can be assumed a reasonable person would have suffered psychosocial harm and severe pain when staff failed to ensure he received treatment of a femur fracture. S1ADM was notified of the Immediate Jeopardy Situation on 02/07/2025 at 3:10 p.m. The Immediate Jeopardy was removed on 02/07/2025 at 6:37 p.m., as confirmed by onsite verification through observations, interviews, and record reviews the facility implemented an acceptable Plan of Removal prior to the survey exit. This deficient practice continued at the potential for more than minimal harm for all cognitively impaired residents, with communication deficits, experiencing pain. Findings: Cross Reference: F580 and F600 Review of the facility's undated policy, Falls revealed the following, in part: Policy: To provide emergency care. Procedure 1. Resident will not be moved until a Licensed Nurse has ascertained resident's condition. 2. Assess resident for any abnormalities: i.e., a. deformed, discolored or painful body parts c. Vitals 3. Ascertain extent and type of injury. 4. Make resident as comfortable as condition permits 5. Notify physician for further orders. Review of the facility's undated policy, Accident/Incident Reports: Resident Purpose: To provide appropriate follow-through on all accidents/incidents. To study the cause of accidents and incidents and to give guidance for corrective/preventive action. Procecure: 1. Do not move the resident until a Licensed Practical Nurse evaluated the condition. 2. Notify the nurse in charge. 3. Licensed Nurse - .Complete a thorough head -to-toe assessment of the resident for possible injury, including range of motion. 6. Make the resident comfortable. 7. Notify the resident's physician-receive orders for follow-through. 10. Note the location and the time of the incident, and the exact circumstances of the incident. Review of Resident #1's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses which included, in part, the following: Muscle Wasting and Atrophy, Age Related Osteoporosis, Dementia, Alzheimer's disease, Aphasia, and Cognitive Communication Deficit. Further review revealed Resident #1 was diagnosed with a Left Femur Fracture resulting from a fall on 01/02/2025. Review of Resident #1's Quarterly Minimum Data Set (MDS), with an Assessment Reference Date (ARD) of 12/03/2024, revealed a Brief Interview of Mental Status (BIMS) of 3, which indicated severe cognitive impairment. Further review revealed no indication Resident #1 had pain upon assessment completion. Review of Resident #1's current Care Plan revealed the resident had impaired cognition and communication related to Alzheimer's Disease and expressive aphasia. Further review revealed the resident had chronic pain. Review of Resident #1's January 2025 Medication Administration Record (MAR) revealed no documentation the resident received medication for the treatment of pain until 01/03/2025 at approximately 7:30 a.m. when Resident #1 was administered Tylenol after S4LPN assessed him to find pain with movement of his left leg. Review of Resident #1's Imaging Results, dated 01/03/2025, revealed, in part, the following: a CT without contrast of the left hip was performed which showed a Displaced comminuted intertrochanteric femur fracture with surrounding soft tissues swelling. Fracture planes extend through the greater and lesser tuberosities and mild degenerative change. Review of Resident #1's local hospital record notes revealed an admit date of 01/03/2025 at 2:38 p.m. Resident's chief complaint was hip pain with a pain score of 4. Resident was administered 4 mg of Morphine at 5:00 p.m. Resident was admitted to the hospital on the same day with a Left femur fracture. Orthopedics was consulted and surgery was performed on 01/04/2025 to surgically repair a Left Femur Fracture. On 1/30/2025 at 12:37 p.m., an interview was conducted with S11SW. She stated she was responsible for completing the BIMS assessments on residents. She stated Resident #1 was able to respond to limited questions. She stated he was oriented to person only and could not identify the month and year. She stated he was not able to recall events that occurred 5 minutes ago. On 01/30/2025 at 7:10 a.m., an interview was conducted with S6LPN. She stated at approximately 4:45 a.m. on 01/02/2025, she heard Resident #1 yell from his room. She stated when she got to Resident #1's room he was dressed and sitting on the side of the bed. She stated S7CNA was in the room with the resident and S7CNA said everything was ok. She stated she asked Resident #1 if he was ok and the resident did not respond. She said she did not assess the resident at this time. She stated Resident #1 did not get up on the night of 01/02/2025 and slept. She further stated Resident #1 did not often complain of or show signs of pain. She stated before his injury, Resident #1 was able to stand and would sometimes get into his wheelchair without assistance. On 01/29/2025 at 1:38 p.m., an interview was conducted with S7CNA. She stated, on 01/02/2025 at approximately 5:00 a.m., she transferred Resident #1 in his room. She explained during the transfer, the resident began to struggle and she had to lower the resident to the ground. As he was being lowered he hit his left side on the wheelchair. She stated she called S12CNA into the room and picked the resident up off the floor placing him back in his wheelchair. She stated after getting the resident into his wheelchair, he did not complain of pain or show nonverbal signs of pain, and there were no visible injuries. She stated she did not report the fall to the nurse or her supervisor. She stated later that day, at 1:15 p.m., she transferred the resident into bed and the resident complained of pain. She stated she reported the pain to S4LPN, but did not report the resident fell. On 01/30/2025 at 12:24 p.m., an interview was conducted with S4LPN. She stated at approximately 1:00 p.m. on 01/02/2025, S7CNA notified her Resident #1 had complained of pain. She confirmed she did not complete a full pain assessment on Resident #1 on 01/02/2025 when the complaint of pain was reported to her. She stated on 01/03/2025 at approximately 7:00 a.m. Resident #1 was in his wheelchair being pushed through the dining room. She stated she and S5LPN overheard S10CNA state Resident #1 could not stand on his leg and he had complained of pain. She stated at that time she and S5LPN completed an assessment on Resident #1 by moving his left leg. She stated when the left leg was moved, Resident #1 grimaced. She stated the charge nurse and NP were notified, x-ray was ordered, and Tylenol was given. She stated Resident #1 was oriented to self only. She stated due to his cognitive impairment, he was only capable of reporting pain he currently felt, not pain from an earlier time. She stated Resident #1 did not normally complain of pain and this was a new complaint for him. She stated a reasonable person with a femur fracture would express pain with incontinent care. She stated a cognitively impaired resident's pain assessment would include the following; asking if they had pain, observe for pain indicators, such as grimacing, pulling away or favoring a certain area. She confirmed on 01/02/2025 she only asked the resident if he was in pain. On 01/29/2025 at 2:17 p.m., an interview was conducted with S8CNA. She stated around lunch time on 01/02/2025, she assisted S7CNA with transferring Resident #1 from his bed to the wheelchair. She stated, during the transfer, Resident #1 cried out in pain when his left leg was moved. She stated she notified S3RN, who then notified S4LPN about the resident's complaint of pain. On 01/29/2025 at 2:43 p.m., an interview was conducted with S9CNA. She stated on 01/02/2025 at approximately 2:00 p.m., she went into Resident #1's room to change his brief. She stated the resident had been lying on his right side and did not want to roll to his back. She stated she asked Resident #1 what was wrong and he responded my leg. She stated she continued to change the resident's brief, sat him up on the side of his bed, and transferred him into his wheelchair. She stated prior to the left femur fracture, Resident #1 was able to stand and pivot for transfers, but on this day he did not stand on his own. She stated she had to extensively assist him into the wheelchair, and this was not his normal. She stated she notified S5LPN that Resident #1 had complained of pain. On 01/29/2025 at 3:45 p.m., an interview was conducted with S5LPN. She stated on 01/02/2025 she worked the evening shift on Resident #1's hall. She stated he did not complain of pain while he was up in his wheelchair, and did not appear to be in pain when she was in his room. She stated she did not receive a report of pain regarding Resident #1 during her shift on 01/02/2025. She stated on 01/03/2025, S9CNA reported the resident had pain. She stated before his left leg fracture, Resident #1 was able to stand and pivot with transfers and did not normally complain of pain. On 01/30/2025 at 8:52 a.m., an interview was conducted with S10CNA. She stated on 01/03/2025 she and S7CNA were bringing Resident #1 back to his room via wheelchair with S8CNA, when Resident #1 complained of leg pain. She stated she reported this to S3RN. She stated before his injury, Resident #1 was able to get himself out of his wheelchair and onto the sofa without assistance. On 01/30/2025 at 10:00 a.m. an interview was conducted with S13NP. S13NP stated she was not notified Resident #1 had a fall on 01/02/2025 and should have been. She further stated she had not been made aware of Resident #1's complaints of pain until 01/03/2025. She stated if she had known about the fall and subsequent complaints of pain she would have ordered an x-ray sooner or waited until she could assess the resident herself. On 01/30/2025 at 12:29 p.m., an interview was conducted with S3RN. She stated on 01/02/2025 S8CNA called the nurse's station and informed her of Resident #1's complaint of pain. She stated she informed S4LPN within minutes. She stated S4LPN went to Resident #1's room, came back and reported to her Resident #1 denied pain. S3RN stated Resident #1 was oriented to self only and could not answer questions appropriately. She stated he would not be able to communicate pain unless he was feeling pain at that moment. She stated Resident #1 did not normally complain of pain. She stated CNA should have reported that resident was having pain in leg while performing transfer or incontinent care. She stated a cognitively impaired resident's pain assessment would include the following; asking verbally, moving resident and observing for grimacing, and speaking with staff that reported the pain for more information. She stated she would expect a reasonable person with a fracture to express pain with movement or manipulation. On 01/30/2025 at 12:39 p.m., an interview was conducted with S2DON. She stated a cognitively impaired resident's pain assessment would include the following: observing for grimaces and checking for limited range of motion. She stated the assessment would be based on who it was and based on the clinical presentation. She stated Resident #1 would not be able to communicate pain unless he was currently experiencing pain. She stated Resident #1 would not be able to communicate pain unless it was current. She further stated Resident #1 would not be able to communicate pain 5 minutes after it had occurred. The surveyors confirmed the following had been initiated and/or implemented prior to exit: 1. All residents who were identified as cognitively impaired were assessed to see if they showed any signs or symptoms of pain. A thorough review of each of the cognitively impaired residents fall risk assessment was completed by the Clinical Care Coordinators. 2. All staff were trained by the Administrator, DON, or designee to report any observed or verbalized pain or any change of condition immediately to a nurse or an administrative team member. The nurse or an administrative nurse will follow the standing or PRN orders and will follow up with their MD (Started 01/03/2025). 3. All nurses were in-serviced to ensure a proper pain assessment was completed when a resident reports or shows any signs of pain to a staff member (Started 02/03/2025). 4. Monitoring was implemented to assess resident pain with interviews of a random sample of nurses 3 times a week for 6 weeks and monthly thereafter including a specific section asking residents about pain during transfers (Started 01/30/2025). 5. Daily huddles with administrative staff in random facility sections asking nurses and CNAs about any observations of pain or incidents that occurred during their shift. These huddles started on 02/07/2025 and will be conducted daily for 2 weeks, then monthly thereafter for 3 months. As of 02/07/2025, the facility asserts the likelihood for serious harm to any recipient no longer exists.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure alleged violations involving neglect were reported immediat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to ensure alleged violations involving neglect were reported immediately to the Administrator and a law enforcement entity within 2 hours after the allegations of neglect were made to the state agency for 1 (Resident #1) of 3 (Resident #1, #2, and #3) residents reviewed for neglect. Findings: Cross reference: F600 Review of Resident #1's Clinical Record revealed he was admitted to the facility on [DATE] Review of the facility's self-reported incident dated 01/03/2025 revealed the following: Type of incident: Injury of Unknown Origin - On 01/03/2025 at approximately 2:45 p.m. it was reported to the administrator Resident #1 had a left Femur Fracture. Resident #1 complained of pain at approximately 7:30 a.m. on 01/03/2025. Nurse assessed resident, x-ray was ordered, and resident was sent to local emergency room after receiving x-ray results. No documented falls had been reported for this resident in recent history. Further review of the report revealed S7CNA was suspended pending investigation and then terminated for failure to report the incident that would have explained how the fracture occurred. The report stated S7CNA did not divulge the incident until she was questioned during the investigation. S7CNA did not reveal Resident #1 fell to the floor in the facility's investigation process. Allegation Finding: Unsubstantiated Further review revealed no revision or new reports entered after this date. Review of the facility's investigation report dated 01/03/2025 revealed on the morning of 01/02/2025 Resident #1 was being transferred by S7CNA when he had trouble with pivoting and went to the wheelchair and landed on his left side. S7CNA stated in the facility interview Resident #1 hit the wheelchair kind of hard on his left side. Further review of facility investigation revealed S7CNA did not reveal Resident #1 hit the floor. On 01/29/2025 at 1:38 p.m., an interview was conducted with S7CNA. She stated, on 01/02/2025 at approximately 5:00 a.m., she transferred Resident #1 in his room. She explained during the transfer, the resident began to struggle and she had to lower the resident to the floor. She stated, as he was being lowered he hit his left side on the wheelchair. She stated she called S12CNA into the room and they picked the resident up off the floor placing him back in his wheelchair. She stated Resident #1 did fall to the floor and she did not report the fall to the nurse or her supervisor. She stated she should have reported this incident to her supervisor and she did not. On 01/30/2025 at 8:35 a.m., an interview was conducted with S12CNA. She stated on the morning of 01/02/2025, S7CNA asked for help with transferring Resident #1. She stated when she walked into the room Resident #1 was on the floor in front of the wheelchair with his legs straight out in front of him. She stated she helped S7CNA move him to his wheelchair and went back to her assigned unit. She did not know how resident ended up on the floor and she did not report to anyone the resident was found on the floor. On 02/07/2025 at 6:22 p.m., an interview was conducted with S2DON. She confirmed she became aware on 01/30/2025 Resident #1 had fallen to the floor. She stated no new facility self-reported incident or revision of original facility self-reported incident had been completed after discovering Resident #1 had fallen to the floor. She further stated if a resident had fallen to the floor and no report of the fall was made she would consider this neglect. On 02/07/2025 at 6:16 p.m., an interview was conducted with S1ADM. S1ADM stated he reported an injury of unknown origin when Resident #1 was diagnosed with a left Femur Fracture on 01/03/2025. He explained, staff never reported to him Resident #1 fell on [DATE]. He confirmed he was made aware on 01/30/2025 that Resident #1 fell to the floor on 01/02/2025 during transfer with S7CNA. He further confirmed S7CNA did not report the fall even after the resident began complaining of pain. He stated a CNA withholding information about a resident's fall that would delay necessary care would be classified as neglect. He confirmed he did not submit a new facility incident report nor update the original report when he became aware of the fall. He further confirmed he did not report the incident to the appropriate law enforcement entity within the mandated timeframe.
Feb 2024 5 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Free from Abuse/Neglect (Tag F0600)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record review, the facility failed to protect the residents' right to be free from physical abuse by a ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record review, the facility failed to protect the residents' right to be free from physical abuse by a resident for 1 (#85) of 32 residents reviewed for abuse during the initial pool. The facility failed to protect Resident #85 from physical abuse by Resident #22. This deficient practice resulted in an actual harm situation on 02/12/2024 at 3:41 a.m. when Resident #22, pulled Resident #85, a moderately cognitively impaired resident, out of her bed and began punching her in the head and face. At 3:41 a.m., S10LPN entered the residents' room and found Resident #85 on the floor with Resident #22 holding Resident #85's right hand while she punched her in the head and face. S10LPN heard Resident #85 yell, Please help me. She's gonna kill me. The residents were then separated. Even though there was no significant decline in mental or physical functioning for Resident #85, it can be determined that the reasonable person would have experienced severe psychosocial harm as a result of the physical abuse, since a reasonable person would not expect to be treated in this manner in his own home or a health care facility. The facility implemented corrective actions which were completed prior to the State Agency's investigation, thus it was determined to be a Past Noncompliance citation. Findings: A review of the facility's policy titled, Abuse/Neglect Policy Statement revealed the following: Policy: This facility will not condone any form of resident abuse or neglect. Each resident residing in this facility has the right to be free from verbal and physical abuse . Residents must not be subjected to abuse by anyone, including but not limited to other residents. Abuse/Neglect Reporting Definitions: 1. Abuse - the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish. 6. Physical abuse - includes hitting, slapping, pinching, and kicking. Resident #22 A review of the Clinical Record for Resident #22 revealed she was admitted to the facility on [DATE], with diagnoses which included Unspecified Psychosis, Recurrent Mild Major Depressive Disorder, Generalized Anxiety Disorder, and Cognitive Communication Deficit. A review of the Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 12/05/2023 revealed Resident #22 had a Brief Interview for Mental Status (BIMS) of 14, which indicated she was cognitively intact. Resident #85 A review of the Clinical Record for Resident #85 revealed she was admitted to the facility on [DATE] with diagnoses which included Generalized Anxiety Disorder, Moderate Major Depression, Cognitive Social or Emotional Deficit Following Cerebral Infarction, and Cognitive Communication Deficit. A review of the admission MDS with an ARD of 12/08/2023 revealed Resident #85 had a BIMS of 9, which indicated she was moderately cognitively impaired. A review of the facility's Resident Incident Report dated 02/12/2024, revealed the following: Victim: Resident #85 Accused: Resident #22 Allegations: Resident to Resident Physical Abuse Allegation Findings: Substantiated Incident Description: Resident #22 was witnessed attacking her roommate Resident #85. Resident #22 was seen pulling Resident #85 to the floor and repeatedly punching Resident #85 in the face. Resident #85 was found on the floor in a supine position. Both residents were immediately separated and Resident #22 was taken to the dining room in her wheelchair. Resident #22 was transported to local emergency room for further evaluation via local ambulance service. Resident #22 was evaluated and deemed not a candidate for PEC and returned to the facility. Resident #85 was transported to the local emergency room via local ambulance service. Resident #85 underwent CT scans of her brain, cervical spine, thoracic spine and lumbar spine along with an x-ray of her right wrist. All scans were negative for any abnormalities or injury. Resident #85 was transported back to the nursing facility. The facility nurse practitioner and both residents' responsible parties were notified of the incident. A review of the Nurse's Notes dated February 2023 for Resident #85 revealed the following: 02/12/2024 5:19 a.m.-{LATE ENTRY} @ 3:40 a.m. S10LPN heard a loud scream for help. Resident #85 was noted lying flat on her back on the floor with roommate (Resident #22) holding Resident #85's right arm and punching Resident #85 in the face. S10LPN immediately grabbed Resident #22 to get her off Resident #85. Resident #85 was yelling out saying Please help me. She's gonna kill me. S10LPN along with assigned nurse attempted to get Resident #85 off the floor. S10LPN stabilized Resident #85 put a pillow under her head. Resident #22 was removed from the room and the on-call nurse practitioner was notified of Resident #85 being dragged out of her bed by Resident #22 who then began punching Resident #85 in the face. Signed by: S10LPN. On 02/20/2024 at 3:30 p.m., an interview was conducted with Resident #85. Resident #85 stated about a week ago in the early morning, she was awoken to Resident #22 pulling her out of bed onto the floor and repeatedly punching her in the face. She stated Resident #22 accused her of stealing money and was yelling and screaming at her while she beat the s*** out of her. She stated she yelled for help and a staff member came immediately. She stated staff removed Resident #22 from the room. She stated shortly after Resident #22 was removed from the room, the paramedics arrived and she was taken to a local hospital to be evaluated. She stated when she returned to the facility, she was placed in a different room away from Resident #22. She stated she was not fearful of Resident #22 following the incident and upon returning to the facility. On 02/20/2024 at 3:35 p.m., an interview was conducted with S11LPN. She stated she was not working on the night of the incident, but was aware of the incident between Resident #22 and #85 on 02/12/2024. She stated she had to complete a mandatory in-service training last week before returning to work regarding abuse, resident-to-resident altercations, and a new intervention to ensure Resident #85 was kept away from Resident #22. She stated she was informed Resident #85 had been moved to a new room away from Resident #22. She confirmed a resident hitting another resident was physical abuse. On 02/20/2024 at 3:40 p.m., an interview was conducted with S9LPN. She stated she was not working on the night of the incident, but was aware of the incident between Resident #22 and #85 on 02/12/2024. She stated she had to complete a mandatory in-service training last week before returning to work regarding abuse, resident-to-resident altercations, and a new intervention to ensure Resident #85 was kept away from Resident #22. She stated she was informed Resident #85 had been moved to a new room away from Resident #22. She confirmed a resident hitting another resident was physical abuse. On 02/20/2024 at 3:45 p.m., an interview was conducted with S3SSD. She stated she was made aware of the incident between Resident #22 and #85 on the morning of 02/12/2024. She confirmed the altercation between Residents #22 and #85 was physical abuse. She stated both residents were sent out to local emergency departments to be evaluated. She stated upon their individual returns back to the facility, she spoke with both residents. Resident #85 was moved to a different room away from Resident #22. She stated since the incident, she began daily check-ins with Resident #22 and #85 to counsel and assess for behaviors. She stated this would continue weekly for four weeks. On 02/20/2024 at 4:07 p.m., a telephone interview was conducted with S10LPN. She stated she was aware of the incident between Resident #22 and #85 on 02/12/2024. She stated she was the first staff member to enter the room. She stated when she entered the room, she saw Resident #22 holding Resident #85's right arm while she punched her in the head and face. She stated Resident #85 was lying on the floor. She stated she immediately removed Resident #22's hand from Resident #85's arm and moved her in her wheelchair to the other side of the room. She stated S15CNA entered the room and assisted with the situation. She stated S15CNA removed Resident #22 from the room while she assessed Resident #85. She stated Resident #85 was shaken up and stunned at what happened. She stated another nurse called the on-call provider and received an order to send both residents to the local emergency rooms for evaluation. She stated when administration arrived to the facility that morning, she had to complete a mandatory in-service training regarding abuse, resident-to-resident altercations, and a new intervention to ensure Resident #85 was kept away from Resident #22. She confirmed a resident hitting another resident was physical abuse. On 02/20/2024 at 4:22 p.m., a telephone interview was conducted with S18CNA. She stated she was working the night of the incident between Residents #22 and #85. She stated that morning administration held a meeting and discussed abuse and how to handle aggressive residents. She stated they also stated both residents should be separated and Resident #85 would be moved to a room away from Resident #22. On 02/21/2024 at 8:42 a.m., an interview was conducted with S17CNA. She stated when she arrived to work on 02/12/2024 administration held a staff meeting to discuss abuse and how to handle aggressive residents. She stated administration made the staff aware of the incident between the two residents. She stated the plan was to keep the two residents separated and Resident #85 would be moved to a room away from Resident #22. On 02/21/2024 at 9:15 a.m., an interview was conducted with S2DON. She stated she was made aware of the incident between Residents #22 and #85. She confirmed the incident was physical abuse. She stated in-service trainings were conducted with all staff who provided care to residents regarding abuse, how to deal with an aggressive resident, and specific instructions to keep Residents #22 and #85 apart. She stated during the in-service training, the incident was discussed with all staff and they were informed Resident #85 had been moved to another room away from Resident #22. She confirmed all staff were in-serviced by 02/16/2024. She stated since the incident, S3SSD conducted daily check-ins with Residents #22 and #85 to counsel and assess for behaviors. She stated this would continue weekly for four weeks. On 02/21/2024 at 9:20 a.m., an interview was conducted with S1ADM. He confirmed the incident between Residents #22 and #85 took place, was physical abuse, and should not have happened. He outlined the immediate plan of correction the facility implemented. He confirmed the facility completed their staff in-services on 02/16/2024. He stated since the incident, S3SSD conducted daily check-ins with Residents #22 and #85 to counsel and assess for behaviors. He stated this would continue weekly for four weeks. The facility has implemented the following actions to correct the deficient practice: On 02/12/2024 at 3:40 a.m., Residents #22 and #85 had a Resident-to-Resident physical abuse altercation. S11LPN immediately separated the residents. Resident #22 was pushed in her wheelchair to the dining room and Resident #85 stayed in the room until paramedics arrived. The on-call nurse practitioner was notified and orders were given to send both residents out for evaluation at local emergency departments. In the late morning of 02/12/2024, both residents returned to the facility and Resident #85 and all of her belongings were moved to another room. Beginning on 02/12/2024 and concluding on 02/16/2024, all staff who provided direct care to residents were in-serviced on abuse, how to handle an aggressive resident and to keep Residents #22 and #85 separated. On 02/12/2024, both residents were evaluated by the house nurse practitioner with no additional order placed. On 02/13/2024, both residents were evaluated by the psychology nurse practitioner. On 02/12/2024, S3SSD began daily check-ins with both residents for the rest of the week, which transitioned to twice weekly for four weeks to ensure no behaviors or concerns are identified. A lock box was also ordered for Resident #22 to keep her money in. On 02/12/2024, education was conducted by S2DON on Policy and Procedure: How to Respond to an Aggressive Resident, abuse and to keep Residents #22 and #85 apart to prevent further stress or altercations. Quality Monitoring: Quality Monitoring for abuse was began on 02/12/2024 and is ongoing. A Quality Assurance Performance Improvement Committee Meeting was held on 02/12/2024 to review the incident of resident-to-resident abuse to conduct a root cause analysis and review the plan of correction. Attendees at the meeting included Administrator, Director of Nursing, Assistant Director of Nursing, Staff Development, CNA Supervisor, Social Services Director, Charge Nurse, Maintenance Director, Activities Director and Dietary Manager. Facility compliance date as of 02/16/2024. Throughout the survey on 02/19/2024 and 02/21/2024, observations, record reviews, and staff interviews revealed staff received training on the facility's abuse policies and procedures, de-escalating aggressive behaviors, were knowledgeable of the types of abuse, and were aware abuse should be reported to administration immediately. Observations were made throughout the survey with no abuse identified. Observations, interviews, and record review, revealed monitoring had begun with no further issues identified.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure the medication error rate was less than 5% f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure the medication error rate was less than 5% for 2 (#34 and #47) of 6 (#34, #35, #47, #75, #100, and #107) residents observed during medication administration. A total of 27 opportunities were observed with 2 medication errors, which resulted in a medication error rate of 7.41%. The facility failed to ensure: 1. Resident #34's Voltaren Gel was not omitted; and 2. Resident #47's Insulin was administered before meals as ordered. Findings: Review of the facility's policy titled, General Guidelines revealed the following, in part: Policy: Medications are administered as prescribed, in accordance with good nursing principles and practices . Procedures: 2. Medications are administered in accordance with written orders of a physician. Resident #34 Review of Resident #34's Clinical Record revealed she was admitted to the facility on [DATE] and had diagnoses which included Other Chronic Pain, Unspecified Osteoarthritis, and Fibromyalgia. Review of Resident #34's current Physician Orders revealed the following, in part: Voltaren Arthritis Pain 1% gel apply 2 grams to bilateral shoulders daily. Scheduled at 8:00 a.m. An observation was made of S8LPN administering medications to Resident #34 on 02/19/2024 at 8:58 a.m. Resident #34 had an order for Voltaren Arthritis Pain 1% Gel apply 2 grams to bilateral shoulders daily at 8:00 a.m. S8LPN did not administer Resident #34's Voltaren gel. An interview was conducted with S8LPN on 02/19/2024 at 9:15 a.m. S8LPN stated Resident #34's Voltaren gel was not available for administration. S8LPN confirmed Resident #34 missed her daily dose of Voltaren. Resident #47 Review of Resident #47's Clinical Record revealed he was admitted to the facility on [DATE] and had diagnoses which included Type 2 Diabetes Mellitus and Long Term (Current) Use of Insulin. Review of Resident #47's current Physician Orders revealed the following, in part: Novolog FlexPen U-100 Insulin Aspart 100 units/mL (3mL) subcutaneous: administer 4 units subcutaneously before each meal every day. An observation was made of Resident #47 on 02/19/2024 at 11:45 a.m. He was in the main dining room eating his lunch. An interview was conducted with S9LPN on 02/19/2024 at 12:09 p.m. She stated Resident #47 was currently eating lunch and she would administer his scheduled insulin after lunch. An observation was made of Resident #47 on 02/19/2024 at 12:05 p.m. He was ambulating away from his dining table. He consumed 95% of his lunch. An observation was made of S9LPN on 02/19/2024 at 12:09 p.m. S9LPN administered Resident #47's 4 units of Novolog 100 unit/mL subcutaneously. An interview was conducted with S9LPN on 02/19/2024 at 12:43 p.m. She stated Resident #47's Novolog insulin was ordered before meals. She confirmed she administered Resident #47's Novolog insulin after he consumed lunch and should have administered the insulin before lunch as ordered. An interview was conducted with S2DON on 02/20/2024 at 11:15 a.m. S2DON confirmed Resident #34 had an order to administer Voltaren gel daily and it should have been administered as ordered. S2DON confirmed Resident #47 had an order for Novolog insulin 4 units subcutaneously before meals. S2DON stated Resident #47's Novolog insulin should have been administered before meals as ordered. S2DON confirmed omission of Voltaren gel and administration of insulin after a meal when ordered before meals were medication errors.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observations and interviews, the facility failed to ensure residents had a safe, functional, sanitary and comfortable environment for 7 (Room a, Room b, Room c, Room d, Room e, Room f, Room g...

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Based on observations and interviews, the facility failed to ensure residents had a safe, functional, sanitary and comfortable environment for 7 (Room a, Room b, Room c, Room d, Room e, Room f, Room g) of 32 resident rooms observed in the initial pool. The facility failed to ensure: 1. Floors were intact and free from missing planks in rooms a, c, e; 2. Floors were free of stains or glue/residue in room a, b; 3. Bathrooms were free of missing cabinet doors in room a; 4. Bathrooms had working light bulbs and light bulb covers in room d; 5. Closet doors properly functioned and remained on track in rooms f, g; 6. Toilets functioned properly, remained free from a constant loud noise in room f and the toilet seat was not cracked in room d; 7. Bathroom sink handles were secure and free from leaking in room c; 8. Bed hand rails were securely fastened and sturdy in room e; 9. Bathroom tub remained free of dirt/residue in room c; and There were 123 licensed beds in the facility. Findings: On 02/20/2024 at 10:22 a.m. an initial walk through of the facility revealed the following: Room a's floor was missing a 3x2 foot section of laminate floor pieces; Room b's floor was sticky like gum and appeared dirty with black discoloration and uneven texture; Room c's floor had cement exposed where a 1/2 Ft long section of laminate flooring was missing, the faucet handles in the bathroom were loose and blackish colored debris noted in the bathtub; Room d's bathroom light bulb did not illuminate, had aluminum foil in between the two bulbs at the base area and did not have a cover over the light bulbs; Room d's toilet seat had a large crack on the left side; Room e's floor had missing floor tiles with exposed cement and had a loose handrail on the bed; Room f's toilet made a constant loud noise; Room f's closet door was wobbly and unstable; and Room g's closet doors did not properly affix to the tracks on top and bottom. On 02/20/2024 12:21 p.m., an environmental tour was conducted with S4MS. He confirmed the above items listed were present and needed repair. On 02/20/24 01:52 p.m., an interview was conducted with S1ADM. The above listed room observations were reviewed. He confirmed he was aware the listed items needed repair and all the repairs had not been completed as of 02/20/2024.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to ensure services provided by the facility met profe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to ensure services provided by the facility met professional standards of quality. The facility failed to ensure: 1. Accuchecks were obtained and insulin was administered before meals as ordered for 1 (#47) of 3 (#47, #75, and #100) residents reviewed for insulin administration and 2. Nursing staff accurately documented the trimming of fingernails for 1 (#74) of 3 (#41, #74, and #109) residents reviewed for ADLs. Findings: 1. Review of the facility's policy titled, General Guidelines revealed the following, in part: Policy: Medications are administered as prescribed, in accordance with good nursing principles and practices . Procedures: 2. Medications are administered in accordance with written orders of a physician. Resident #47 Review of Resident #47's Clinical Record revealed he was admitted to the facility on [DATE] and had diagnoses which included Type 2 Diabetes Mellitus and Long Term (Current) Use of Insulin. Review of Resident #47's current Physician Orders revealed the following, in part: Accucheck AC and HS Novolog FlexPen U-100 Insulin Aspart 100 units/mL (3mL) subcutaneous: administer 4 units subcutaneously before each meal every day On 02/19/2024 at 11:45 a.m., an observation was made of Resident #47. He was in the main dining room eating his lunch. On 02/19/2024 at 12:09 p.m., an interview was conducted with S9LPN. She confirmed she was assigned to Resident #47. She stated Resident #47 was currently eating lunch and she would check his blood glucose and administer his insulin after lunch. On 02/19/2024 at 12:05 p.m., an observation was made of Resident #47. He was ambulating away from his dining table. He consumed 95% of his lunch. On 02/19/2024 at 12:09 p.m., an observation was made of S9LPN. S9LPN obtained Resident #47's blood glucose level. S9LPN then administered Resident #47's 4 units of Novolog 100 units/mL. On 02/19/2024 at 12:43 p.m., an interview was conducted with S9LPN. S9LPN stated Resident #47's Novolog insulin was ordered before meals. S9LPN confirmed she obtained Resident #47's accucheck and administered the insulin after he consumed lunch. She confirmed the order was before meals, and she should have obtained the accucheck and administered the insulin as ordered. On 02/20/2024 at 11:15 a.m., an interview was conducted with S2DON. S2DON confirmed Resident #47 had orders for accuchecks and Novolog 4 units before meals. S2DON stated Resident #47's accucheck should have been obtained and Novolog insulin administered before meals as ordered. 2. Review of Resident #74's Clinical Record revealed he was admitted to the facility on the mental health locked unit on 09/16/2019, and had diagnoses which included, Type 2 Diabetes Mellitus, Major Depressive Disorder, recurrent with Psychotic Symptoms, Anoxic Brain Damage, and Cognitive Communication Deficit. Review of Resident #74's February TAR revealed the following, in part: Check nails weekly- Trim and clean prn Further review revealed the task was completed on 02/02/2024, 02/16/2024 by S7LPN and 02/09/2024 by S5RN. On 02/20/2024 at 2:13 p.m., an interview was conducted with S7LPN. She stated just because she signed the TAR did not mean she completed the task. She confirmed she did not check or trim Resident #74's fingernails in February but signed the TAR on 02/02/2024, and 02/16/2024 that the task was completed. On 02/21/2024 at 9:52 a.m., an interview was conducted with S5RN. She confirmed she did not check or trim Resident #74's fingernails in February but signed the TAR on 02/09/2024 that the task was completed. On 02/20/2024 at 2:42 p.m., an interview was conducted with S2DON. She confirmed nursing staff should not document on the TAR that the task was completed if they did not check or trim the nails.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure a resident who was unable to carry out ADLs ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure a resident who was unable to carry out ADLs received the necessary services to maintain good grooming and personal hygiene for 1 (#74) of 3 (#41, #74 and #109) residents reviewed for ADL's. The facility failed to trim fingernails for Resident #74. Findings: Review of the Facility Policy titled, Hygiene and Grooming revealed the following, in part: Essential Points: 6. Nail care is part of good grooming. Some residents, diabetics, for example, nail clipping should be done only by licensed staff or a podiatrist. Review of the Facility Policy titled, Nail Management revealed the following, in part: Policy: Nail management is the regular care of the fingernails to promote cleanliness, and skin integrity of tissues, to prevent infection, and injury from scratching by fingernails. It includes cleansing, trimming, smoothing, and cuticle care and is usually done during the bath. Residents with DM will have nail care performed by a nurse or podiatrist. Procedure: 7. Trim nails with a clipper, rounding for the fingernails. Review of the Medical Record for Resident #74 revealed the resident was admitted to the facility on [DATE]. Diagnoses included Diabetes Mellitus 2, Major Depressive Disorder, recurrent with Psychotic Symptoms, Anoxic Brain Damage, and Cognitive Communication Deficit. Review of the most recent MDS (Minimum Data Set) for Resident #74 with an ARD (Assessment Reference Date) of 11/21/2023 revealed Resident #74 had a BIMS (Brief Interview for Mental Status) of 6, which indicated the resident was severely cognitively impaired. Review of the current Physician Orders for Resident #74 revealed the following, in part: 09/23/2022- Check nails weekly- trim and clean prn On 02/19/2024 at 9:31 a.m., an observation was conducted of Resident #74. Resident's fingernails are noted to be approximately 1/2 cm past the tip of all 10 fingers. An interview was conducted at this time with Resident #74. He stated his nails were too long and wanted them trimmed. On 02/20/2024 at 11:03 a.m., an interview was conducted with S14CNA. She stated the wound care nurse was responsible for trimming Resident #74's fingernails. On 02/20/2024 at 11:15 a.m., an observation was conducted of Resident #74. Resident's fingernails are noted to be approximately 1/2 cm past the tip of all 10 fingers. On 02/20/2024 at 11:22 a.m., an interview was conducted with S6LPN. She stated the wound care nurse was responsible for trimming Resident #74's fingernails and it was documented on the TAR. On 02/20/2024 at 2:13 p.m., an interview was conducted with S7LPN. She stated she was responsible for trimming fingernails and it was on the TAR. She confirmed she did not trim Resident #74's fingernails in February. On 02/20/2024 at 2:13 p.m., an observation was conducted with S7LPN and Resident #74. S7LPN confirmed the resident's fingernails were long, approximately 1/2 cm past the tip of his fingers, and needed to be trimmed. She further confirmed she had not trimmed his fingernails and should have. On 02/20/2024 at 2:42 p.m., an interview was conducted with S2DON. She stated the wound care nurse was responsible for trimming Resident #74's fingernails. She confirmed Resident #74's fingernails should not be 1/2 cm past the tip of his fingers and should have been trimmed.
Feb 2023 3 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure there was adequate supervision and monitoring for 1 (#47) ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure there was adequate supervision and monitoring for 1 (#47) of 4 (#21, #47, #74, and #83) residents who was assessed as an elopement risk. This deficient practice resulted in an immediate jeopardy situation on 02/12/2023 at 2:44 p.m., when Resident #47, who had a BIMS of 3, indicating she was severely cognitively impaired, was taken out of Unit a to attend a parade by S10CNA. Resident #47 had diagnoses, which included Dementia and Memory Deficit following Cerebrovascular Disease. Additionally, Resident #47 was assessed as being at high risk for elopement. Resident #47 wandered from the facility unnoticed by staff. Resident #47 was found on 02/12/2023 at 10:00 p.m. by an off duty staff member 1.7 miles away from the facility at a heavily traveled intersection. S1ADM was notified of the Immediate Jeopardy on 02/17/2023 at 2:10 p.m. The Immediate Jeopardy was removed on 02/17/2022 at 3:45 p.m., after it was determined through observations, interviews, and record reviews, the facility implemented an acceptable Plan of Removal prior to the survey exit, which included: 1. All staff In-serviced on the following topics: a. All activities must be approved by administration. No unauthorized activities are to be provided at any time. b. All residents who exit the unit must have increased supervision and be signed out using sign out sheet. c. Code W: Refreshing staff members on definition and proper response when activated. d. All activities will be held in their designated units. No activities will be crossed over between units at this time. e. Q 15-minute checks ordered and are to be performed on the residents in the unit. This should be done to ensure resident's location and safety. f. *QA Monitor in place for administrative designee to ensure completion of logs g. If residents from either unit are to attend an event/activity off their designated unit, they must be approved to leave by the Administrator/DON, or floor nurse working. h. All new hires will attend extensive training on above stated topics. i. A monitor has been developed to be done by administrative staff to ensure that 15 minute visual checks are being done. This will be completed on a random sample of residents 3 times per week for 6 weeks. j. A monitor has been developed to be done by administrative staff to ensure that the resident sign in-sign out log is being completed in both secure care units. This will be completed on a random sample of residents 3 times per week for 6 weeks. k. QAPI team is discussing the process in the meeting daily to ensure that compliance is maintained and education is continued. 2. A Competency Questionnaire was developed and implemented to review the above In-service topics to make sure that the staff understands and they are being implemented. 3. We have begun to implement a sign in/sign out log on the units. All nurses, aides and therapist have been instructed on how to properly utilize this form. 4. Facility's Elopement binder has been updated to contain up to date colored photos and face sheets for each resident. Three different binds were created for each unit for easy access for all staff members. All new hires will attend extensive training on above stated topics. 5. A monitor has been developed to be completed by administrative staff to ensure that 15-minute visual checks are being completed. This will be completed on a random sample of residents 3 times per week for 6 weeks. 6. A monitor has been developed to be completed by administrative staff to ensure that the resident sign in-sign out log is being completed in both secure care units. This will be completed on a random sample of residents 3 times per week for 6 weeks. 7. QAPI team is discussing the process in the meeting daily to ensure that compliance is maintained and education is continued. 8. An audit of all residents residing in both secure care units was completed by administrative nurses to ensure that all residents had a current wander data collection tool completed and reviewed each residents' plan of care to ensure that at risk for wandering was included in their interventions. An additional review was completed of all residents residing outside of the secure care units to ensure all residents had a current wander data collection tool. A list was compiled of all residents that score at a level to be considered at risk for elopement based off of the assessment tool. Residents identified will be reviewed by the Interdisciplinary Team to determine a plan of action needed for each resident. This deficient practice had the potential for more than minimal harm for the 2 residents who were taken off of Unit a by S10CNA to attend the Mardi Gras parade. Findings: A review of the facility's Wandering or Missing Resident Policy revealed, in part: Procedure: Resident Missing From Designated Area of Facility: 3. If the resident is not located in the buildings or the grounds within a reasonable time, the charge nurse shall notify the Director of Nursing and the Administrator to implement the plan to locate the resident. A review of Resident #47's clinical record revealed she was admitted to the facility on [DATE] with diagnoses including: Paranoid Type Schizophrenia, Memory Deficit following Cerebrovascular Disease, Dementia, and Bipolar Disorder. A review of Resident #47's Assessment Type 5 day MDS with ARD of 12/08/2022 revealed a BIMS of 3, which indicated Resident #47 was severely cognitively impaired. A review of Resident #47's Physician Orders dated February 2023 revealed, in part: 07/28/2022-Visual check for resident's location every 30 minutes 07/28/2022-Admit to secure until for diagnosis of dementia and wandering behaviors A review of Resident #47's care plan, revealed, in part: Problem: Wandering: Potential for elopement. 02/12/2023-Resident wandered off of facility grounds (was outside at parade) Interventions: Place resident in area where frequent observation is possible; monitor and document target behaviors; instruct visitors to inform staff when they are leaving the designated area with the resident; designate staff to account for resident whereabouts throughout the day; alert staff to wandering behaviors; implement facility protocol for locating an eloped resident; visual checks for resident's location every 30 minutes; complete room/bathroom search of facility; Administrator, DON, and CNA Supervisor notified and arrived to facility to implement plan to locate resident; head to toe assessment was performed, NP notified, q 1 hour vital signs initiated, investigation report opened; In-service completed to ensure all activities must be approved by administration; In-service for all staff that all residents who exit the unit must have increased supervision and be signed out using the new sign out sheet with QA monitor for log completion 3times\week for 4 weeks; In-service for Code W refreshing the staff on what this is and how to respond when this is activated; In-service with staff that all activities will be held in their designated units. No activities will be crossed over units at this time; In-service with staff (Nurses and CNA's) that q 15 minute visual checks are to be performed on residents in the unit to ensure safety and nurses to check off on log provided with QA monitor log completion; In-service with staff that residents on unit are to attend an event\activity off their designated unit that they must be approved A review of Resident #47's Nurse's Notes revealed, in part: 02/13/2023 at 2:34 p.m.- On 02/12/2023 at 7:15 p.m., DON notified by S7LPN of staff's inability to locate resident after being taken outside on the facility grounds by CNA for a local Mardi Gras parade. S7LPN also reports that a complete room/bathroom search of the facility has been performed. S6LPN (LPN-nurse on duty) reports the last time resident was seen is between 2:00 p.m. and 3:00 p.m. Administrator notified of missing resident by DON. Administrator, Assist. Admin., DON, and CNA Supervisor arrived to facility to implement the plan to locate resident. NP notified of missing resident. Resident has no personal contacts listed to notify of occurrence. Local hospitals and fire depts. were contacted. The local police department was notified, and a missing person report was filed. The local/surrounding areas near the facility were searched. During the search, Administrator received a call from local police dept. stating they had picked up a female fitting the description of the resident and taken her to the local emergency room around 3:45 p.m. Upon further investigation with police department and hospital, it was explained that there were no medical indication to keep/treat resident and she was unable to provide information so she was released. Search of the local vicinity continued-resident was located by CNA near a main intersection, and she notified CNA Supervisor. Resident brought back to facility by CNA and arrived at 10 p.m., where she appeared in stable condition wearing clothing appropriate for weather. Resident stated she was hungry and was provided dinner. Resident noted in good spirits with pleasant affect-exhibits no signs of fear, anger, and depression. She was escorted back to her room where a complete head-to-toe assessment was performed with her permission- skin smooth, warm, and dry with an abrasion noted to her nose and minimal swelling and discoloration noted to her upper lip. Resident unable to give clear account for injury to nose but does deny any altercation. PEERLA, ROM WNL x 4 without difficulty. Temperature 97.0, Heart rate 78, Respiration rate 20, Blood pressure 128/74, pain 2/10 to upper lip. DON contacted NP that resident had been found-no new orders received at this time, NP plans to see resident in the morning. Abrasion to nose cleansed with wound cleanser and antibiotic ointment applied. Q 1hour vital signs per standing orders. An investigation report was opened.- Signed by S2DON. 02/13/2023 at 2:22 p.m.- LATE ENTRY-According to S6LPN: On 02/12/2023, resident was escorted off the Secure Unit to watch the Mardi Gras parade after lunch. Then while passing medications between 4:15 p.m.-4:30 p.m., she did not see resident in Secure Unit. S6LPN states that when she asked the CNAs where the resident was, she was told in the beauty shop getting her hair done. S6LPN reports that she then moved on to the next resident with intent to administer this resident's medication upon her arrival back to the Secure Unit. After completing her 4:00 p.m. medication pass, S6LPN states she realized she had not given resident her medication yet, so she walked to the beauty shop noting it was closed. S6LPN states she then walked into the main dining area of the facility to look for resident. She reports at that time, the staff began a room search of the facility and notified Administration around 7 p.m. after completing the room search and deeming the resident missing. Signed by S2DON. A review of the facility's Incident Report for Resident #47 revealed she went missing after being removed from the Secure Unit and taken outside to watch a Mardi Gras parade on 02/12/2023 by staff. The resident was last seen between 2:00 p.m. and 3:00 p.m. at the facility and was found and brought back to the facility at 10:00 p.m. A review of the facility's video camera footage revealed Resident #47 exited facility with S10CNA on 02/12/2023 at 12:40 p.m. On 02/12/2023 at 2:44 p.m., staff members and residents were seen entering facility from the same door they exited earlier. Resident #47 was not seen entering facility with staff and other residents. S10CNA was seen looking outside after all residents and staff were inside, and then closing the door behind her. On 02/16/2023 at 11:44 a.m., an interview was conducted with S4LPN. She stated she was responsible for resident's elopement risk assessments. She stated the last elopement risk assessment for Resident #47 was completed on 01/31/2023. She stated Resident #47 was a definite risk for elopement, meaning she was at the highest risk for elopement. She stated Resident #47 had not attempted to elope from the facility before the recent incident, however, Resident #47 made comments stating it was time for her to go to work and would stand at the door saying she was waiting on her ride. On 02/16/2023 at 12:14 p.m., an interview was conducted with S6LPN. She stated she was Resident #47's nurse on 02/12/2023. She stated on 02/12/2023, she noticed Resident #47 was not on Unit a during her 4:00 p.m. medication pass. She stated she asked one of the CNAs where Resident #47 was, and she was told Resident #47 was at the beauty shop. She stated she just started working at the facility and did not know all the names of the staff members. She stated she did not know who told her Resident #47 was at the beauty shop. S6LPN stated she was going to finish her medication pass then go back and give Resident #47 her medications. S6LPN stated she sat down at 7:00 p.m. to document, and she remembered Resident #47 had not received her medications. She stated she checked Resident #47's room and she was not there; then she went to the beauty shop and the beauty shop was closed. She stated she and other staff began to search the facility for Resident #47 and she notified administration. She stated she did not know who took Resident #47 off of the unit. She stated she heard staff talking about bringing a couple of residents to a parade earlier that day but was never notified by anyone they were taking Resident #47 out of Unit a. She stated she did not know what time the parade was. She stated shift change was at 2:00 p.m. for the CNAs so it had to have been before 2:00 p.m. when Resident #47 was taken off Unit a. She stated she was at the facility when Resident #47 was found. She stated an employee was driving down the street, saw Resident #47 on the road, and returned her to the facility around 10:00 p.m. She stated Resident #47 had a mark on her lip and on the bridge of her nose. She stated if Resident #47 went outside unsupervised, she would not be safe. She stated Resident #47 should have never been left unattended. On 02/16/2023 at 12:42 p.m., an interview was conducted with S11CNA. She stated on 02/12/2023 she worked the 6:00 a.m. to 6:00 p.m. shift. She stated she knew S10CNA took Resident #47 to get her hair done but was unsure if S10CNA took Resident #47 outside. She stated Resident #47 was always at the side door but had never attempted to leave the facility. She stated Resident #47 was first discovered missing by all staff around the same time. She stated Resident #47 could not and should not be outside of the facility on her own. On 02/16/2023 at 1:14 p.m., an interview was conducted with S7LPN. She stated she was working on Unit b on Sunday, 02/12/2023. She stated between 7:05 p.m. and 7:08 p.m. the nurse on Unit a told her she was unable to find Resident #47. She stated staff began to search for Resident #47 and notified S2DON. She stated staff performed a room search and a completed a headcount of all the residents after notifying S1ADM Resident #47 was missing. She stated a staff member who was not on the clock found Resident #47. She stated Resident #47 returned to the facility that night with a scrape to the bridge of her nose. She stated Resident #47 was at risk for elopement and would not be safe outside of the facility by herself. On 02/16/2023 at 1:41 p.m., an interview was conducted with S10CNA. She stated around 1:40 p.m. on 02/12/2023 she took Resident #47 outside for a parade. She stated she was standing by Resident #47 and another resident from Unit a during the parade. She stated she picked these two residents to take outside because they didn't get agitated like other residents on Unit a. She stated the parade lasted for about an hour and there were a lot of people at the parade. She stated after the parade, all of the residents who were by the door went in first. She stated one of the residents was blocking the entrance and she had to move him. She stated she did not pay attention to see if the two residents she took out of Unit a made it back inside, and she did not see Resident #47 walk back inside. She stated she left the facility at 3:50 p.m. assuming Resident #47 was inside, and the facility called her at 7:00 p.m. to notify her Resident #47 was missing. She stated she was responsible for taking Resident #47 out of Unit a and she should have made sure Resident #47 made it back inside safely. She stated Resident #47 could have been hit by a car when she wandered from the facility. She stated she was not at the facility when Resident #47 was found but was told Resident #47 had an abrasion on her nose. On 02/16/2023 at 2:33 p.m., an interview was conducted with S12SocS. She stated she was working on 02/12/2023. She stated she stepped outside between 1:50 p.m. and 2:00 p.m. to watch the parade with the residents and staff members. She stated there were three or four other families out watching the parade by where the residents were at. She stated she did not remember seeing Resident #47 when she walked outside. She stated the intersections had been blocked, so there were people walking around and parade floats passing by. She stated the parade lasted until about 2:50 p.m. and she clocked out and went home. She stated Resident #47 resided on Unit a and would stand by the door and try to put the code in to get out. She stated S2DON called her at 7:29 p.m. on 02/12/2023 to notify her Resident #47 was missing. She stated she stopped and prayed that no one would pick Resident #47 up and she would be found. She stated Resident #47 would not be safe unsupervised outside of the facility. On 02/17/2023 at 8:45 a.m., an interview was conducted with S2DON. She stated on 02/12/2023 around 7:15 p.m. S7LPN called her and stated Resident #47 was missing. She stated S7LPN told her they immediately began to search all rooms. S2DON stated she called S1ADM. S2DON stated she got to the facility and unlocked all of the locked offices to check for Resident #47. She stated staff performed a headcount of the residents to make sure everyone else was accounted for. She stated S1ADM called local hospitals and the police department to give them Resident #47's information. She stated she got in her car and drove around the facility to see if she could find Resident #47. She stated she did not find Resident #47 and went back to the facility. She stated S1ADM got a call back from the police department and they stated they had picked up Resident #47 and taken her to a local hospital earlier that day. She stated a staff member went to the hospital and Resident #47 was no longer there. She stated Resident #47 did not require medical attention, the hospital assumed she was homeless, and they released her. S2DON stated an off duty CNA heard Resident #47 was missing, drove around looking for her, and was able to locate Resident #47 at an intersection down the road from the facility. S2DON stated Resident #47's lip was swollen and she had an abrasion on the bridge of her nose. S2DON stated residents on the locked units had never been approved to leave a locked unit for activities. S2DON confirmed Resident #47 should not have been taken outside of the facility. S2DON confirmed since S10CNA took Resident #47 off Unit a, she should have made sure Resident #47 made it safely back on Unit a. On 02/17/2023 at 9:12 a.m., an interview was conducted with S1ADM. He stated around 7:15 p.m. on 02/12/2023 he received a call from S2DON stating Resident #47 was missing. He stated a search of rooms had already been initiated. He stated he called the local hospitals and filed a missing person report with the police department. He stated the police department called him and stated they had taken someone with a similar description to one of the local hospitals earlier that day. He stated the hospital said Resident #47 was no longer there. He stated Resident #47 was found by an off duty CNA around 9:30 p.m. on a local highway. He stated the nurse should have noticed Resident #47 was not on Unit a earlier than she did. He stated Resident #47 was a dementia patient and should not have been taken off Unit a. He confirmed since S10CNA took Resident #47 off of Unit a, she should have made sure Resident #47 made it back to Unit a.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure all medical records regarding the resident's code status co...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure all medical records regarding the resident's code status consistently reflected the resident's wishes for 1 (#82) of 32 residents reviewed in the initial pool for advanced directives. Resident #82 A review of Resident #82's clinical record revealed she was admitted to the facility on [DATE]. Her diagnoses, included, in part: Cirrhosis of the liver, Depression, Anxiety disorder, and Muscle wasting. A review of Resident #82's Yearly MDS with ARD of [DATE] revealed she had a BIMS of 15, which indicated Resident #82 was cognitively intact. A review of Resident #82's February 2023 Physician Orders revealed: Initiate CPR. A review of Resident #82's current Louisiana Physician Orders for Scope of Treatment (LaPOST) revealed: Boxed checked: CPR/Attempt Resuscitation Document was signed by Resident #82 on [DATE] A review of Resident #82's current Electronic Medical Record Home Screen revealed, in part: DNR On [DATE] at 11:22 a.m., an interview was conducted with Resident #82. She stated if she were to quit breathing she would want CPR initiated. She stated she was not a DNR. On [DATE] at 11:34 a.m., an interview was conducted with S5LPN. She stated a resident's code status was in their physical chart, but she always looked in their electronic medical record on the home screen to check it. S5LPN looked on Resident #82's home screen in her electronic medical record and stated Resident #82 was a DNR. S5LPN reviewed Resident #82's physical chart and stated it indicated Resident #82 was a full code. She stated there was a discrepancy and it needed to be changed immediately. She stated there should not be two different code statuses for a resident. On [DATE] at 12:26 p.m., an interview was conducted with S8MRC. She stated when a resident was admitted , admissions gave S8MRC the residents packet which contained their code status. She reviewed Resident #82's physical chart and orders then verified Resident #82 was a full code. S8MRC reviewed Resident #82's face sheet printed from her electronic medical record and verified it indicated Resident #82 was a DNR. She confirmed Resident #82 should have been a full code. She stated Resident #82 should not have conflicting code statuses, and the code status on the physical chart and electronic medical record should match. On [DATE] at 12:32 p.m., an interview was conducted with S3ADON. She stated she was responsible for transferring a resident's code status from the physical chart to the electronic medical record. She verified Resident #82's electronic medical record indicated she was a DNR. She looked in Resident #82's physical chart and verified she had a full code sticker on her chart, and her LAPOST indicated she was a full code. She confirmed Resident #82 was a full code and both the electronic medical record and the physical chart should match. On [DATE] at 12:35 p.m., an interview was conducted with S2DON. She verified Resident #82's electronic medical record indicated she was a DNR. She looked in Resident #82's physical chart and verified she had a full code sticker on her chart, and her LAPOST indicated she was a full code. She verified both the physical chart and electronic medical record should have indicated a full code status for Resident #82. She confirmed a resident's code status in their physical chart should match the code status in their electronic medical record.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure alleged violations of staff to resident physical abuse wer...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure alleged violations of staff to resident physical abuse were reported immediately, but not later than 2 hours after the allegation was made to the administrator and to other officials in accordance with State law for 1 (#24) of 5 (#24, #31, #72, #77, #92) residents reviewed for abuse. Findings: A review of the facility's Abuse/Neglect Policy revealed the following, in part: Definitions: Abuse-the willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm, pain or mental anguish. 6. Physical abuse- includes hitting, slapping, pinching, and kicking. Additionally, it includes acts of corporal punishment to control behavior. IV. Reporting Requirements: Nursing facility must report to HSS an incidents and allegations of abuse, neglect, exploration, misappropriation of resident property and or injuries of unknown origin immediately, but no later than 2 hours after the allegation is made, if the event that caused the allegation involves abuse or results in bodily harm or injury. A review of the clinical record for Resident #24 revealed she was admitted to the facility on [DATE] and had diagnoses which included Age Related Debility, Cognitive Communication Deficit, and Other Specified Disorders of the Skin. A review of the Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 01/09/2023 revealed Resident #24 had a Brief Interview for Mental Status (BIMS) of 15, which indicated she was cognitively intact. A review of the facility's Incident Log dated 09/01/2022-02/14/2023 revealed on 12/25/2022 at 12:20 p.m., an allegation of abuse was filed involving Resident #24. On 12/25/2022 at 12:20 p.m., S4LPN placed a telephone call to S2DON to report an allegation of abuse involving Resident #24. A review of the facility's investigation of the abuse allegation involving Resident # 24 revealed incident occurred on 12/25/2022 at 1:30 p.m., was reported to S2DON on 12/25/2022 at 2:30 p.m., and S1ADM reported the allegation to the SIMS reporting system on 12/26/2022 at 12:07 p.m. On 02/14/2023 at 12:12 p.m., an interview was conducted with Resident #24. She stated S9CNA grabbed her wrist very hard and scratched her arm. She stated she reported the allegation to S4LPN. On 02/15/2023 at 10:14 a.m., an interview was conducted S4LPN who was assigned to Resident #24 on 12/25/2022. She stated on 12/25/2022 at approximately 12:20 p.m., Resident #24 reported S9CNA scratched her during incontinent care. She stated she immediately reported the allegation to S2DON. On 02/15/2023 at 9:00 a.m., an interview was conducted with S2DON. She stated on 12/25/2022 at approximately 1:30 p.m., she received a phone call from S4LPN who was assigned to Resident #24. She stated S4LPN reported Resident #24 complained to her that S9CNA was rough with her and scratched her arm. S2DON stated she reported the incident to S1ADM immediately. On 02/16/2023 at 8:46 a.m., an interview was conducted with S1ADM. He stated it was the facility's policy to report any allegations of abuse or neglect to the assigned nurse or DON immediately. He stated the DON would then report the incident to him and he would enter the incident into the SIMS reporting system. He stated on 12/25/2022 he was responsible for reporting any incidents to the SIMS reporting system. He stated on 12/25/2022 at 1:30 p.m., S4LPN notified S2DON of an alleged abuse complaint and on 12/25/2022 at 2:30 p.m., S2DON notified him. He stated he entered the SIMS report on 12/26/2022 at 12:07 p.m. He verified the above incident should have been reported within 2 hours of the allegation.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "What safeguards are in place to prevent abuse and neglect?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 42% turnover. Below Louisiana's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: Federal abuse finding, 4 life-threatening violation(s), 1 harm violation(s), $165,923 in fines. Review inspection reports carefully.
  • • 18 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $165,923 in fines. Extremely high, among the most fined facilities in Louisiana. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has a substantiated abuse finding. Extreme caution advised. Explore alternatives.

About This Facility

What is Capital Oaks Nursing & Rehabilitation Center Llc's CMS Rating?

CMS assigns CAPITAL OAKS NURSING & REHABILITATION CENTER LLC an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Louisiana, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Capital Oaks Nursing & Rehabilitation Center Llc Staffed?

CMS rates CAPITAL OAKS NURSING & REHABILITATION CENTER LLC's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 42%, compared to the Louisiana average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Capital Oaks Nursing & Rehabilitation Center Llc?

State health inspectors documented 18 deficiencies at CAPITAL OAKS NURSING & REHABILITATION CENTER LLC during 2023 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, and 13 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Capital Oaks Nursing & Rehabilitation Center Llc?

CAPITAL OAKS NURSING & REHABILITATION CENTER LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by CENTRAL MANAGEMENT COMPANY, a chain that manages multiple nursing homes. With 123 certified beds and approximately 107 residents (about 87% occupancy), it is a mid-sized facility located in BATON ROUGE, Louisiana.

How Does Capital Oaks Nursing & Rehabilitation Center Llc Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, CAPITAL OAKS NURSING & REHABILITATION CENTER LLC's overall rating (1 stars) is below the state average of 2.4, staff turnover (42%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Capital Oaks Nursing & Rehabilitation Center Llc?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the substantiated abuse finding on record.

Is Capital Oaks Nursing & Rehabilitation Center Llc Safe?

Based on CMS inspection data, CAPITAL OAKS NURSING & REHABILITATION CENTER LLC has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Louisiana. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Capital Oaks Nursing & Rehabilitation Center Llc Stick Around?

CAPITAL OAKS NURSING & REHABILITATION CENTER LLC has a staff turnover rate of 42%, which is about average for Louisiana nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Capital Oaks Nursing & Rehabilitation Center Llc Ever Fined?

CAPITAL OAKS NURSING & REHABILITATION CENTER LLC has been fined $165,923 across 3 penalty actions. This is 4.8x the Louisiana average of $34,738. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Capital Oaks Nursing & Rehabilitation Center Llc on Any Federal Watch List?

CAPITAL OAKS NURSING & REHABILITATION CENTER LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.