HERITAGE MANOR OF BATON ROUGE II

9301 OXFORD PLACE AVE, BATON ROUGE, LA 70809 (225) 924-2851
For profit - Limited Liability company 144 Beds THE BEEBE FAMILY Data: November 2025 6 Immediate Jeopardy citations
Trust Grade
0/100
#206 of 264 in LA
Last Inspection: December 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Heritage Manor of Baton Rouge II has received a Trust Grade of F, indicating significant concerns about the quality of care provided. Ranking #206 out of 264 facilities in Louisiana places it in the bottom half of the state's nursing homes, and #19 out of 25 in East Baton Rouge County means only a few local options are worse. Although the facility's conditions are improving, as the number of issues reported decreased from 12 in 2024 to 7 in 2025, the overall situation remains concerning. Staffing is below average with a 2/5 star rating and a 63% turnover rate, which is higher than the state average, raising questions about continuity of care. Notably, there have been serious incidents, such as a resident being allowed to leave the locked unit unsupervised, which resulted in her going missing for two days, highlighting critical gaps in supervision and safety protocols.

Trust Score
F
0/100
In Louisiana
#206/264
Bottom 22%
Safety Record
High Risk
Review needed
Inspections
Getting Better
12 → 7 violations
Staff Stability
⚠ Watch
63% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$76,445 in fines. Lower than most Louisiana facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 13 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
39 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 12 issues
2025: 7 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Louisiana average (2.4)

Significant quality concerns identified by CMS

Staff Turnover: 63%

17pts above Louisiana avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $76,445

Well above median ($33,413)

Moderate penalties - review what triggered them

Chain: THE BEEBE FAMILY

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (63%)

15 points above Louisiana average of 48%

The Ugly 39 deficiencies on record

6 life-threatening
Mar 2025 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility failed to ensure staff wore proper Personal Protective Equipme...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review, the facility failed to ensure staff wore proper Personal Protective Equipment (PPE) while providing perineal care to a resident who was on Enhanced Barrier Precautions (EBP) for 1 (#3) of 3 (#1, #2, and #3) residents reviewed for infection control. Findings: Review of the facility's policy titled, Enhanced Barrier Precautions revised on 03/2024, revealed the following, in part: Enhanced Barrier Precautions are indicated for residents with any of the following: Chronic wounds include .pressure ulcers . For residents whom EBP are indicated, EPB is employed when performing the following high-contact resident care activities: Changings briefs or assisting with toileting. Review of Resident #3's Clinical Record revealed she was admitted to the facility on [DATE] with a diagnoses including Pressure Ulcer of Sacral Region. Review of Resident #3's current Physician Orders revealed the following, in part: Start date 08/01/2024: Enhanced Barrier Precautions related to a sacral pressure ulcer. An observation was made on 03/19/2025 at 1:58 p.m., of the Enhanced Barrier Precautions sign posted on Resident #3's door. The Enhanced Barrier Precautions sign revealed the following, in part: Providers and staff must: Wear gloves and a gown for the following high-contact resident care activities: Changing briefs or assisting with toileting. An observation was made on 03/19/2025 at 2:00 p.m. of S2CNA providing perineal care to Resident #3. S2CNA did not wear a gown while changing Resident #3's brief and providing perineal care. An observation was made on 03/19/2025 at 2:25 p.m. with S2CNA. She stated Resident #3 was on EBP for a wound. She confirmed she did not wear a gown while providing perineal care and should have. An interview was conducted on 03/19/2025 at 3:50 p.m. with S1DON. She was notified of the above observation on 03/19/2025. S1DON confirmed when a resident was on EBPs, staff should wear a gown while providing perineal care and changing briefs.
Feb 2025 6 deficiencies 4 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Report Alleged Abuse (Tag F0609)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure an allegation of neglect was reported immediately, but not...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure an allegation of neglect was reported immediately, but not later than 2 hours after the incident occurred to the State Survey Agency and local law enforcement in accordance with State law for 1 (#3) of 4 ( #1, #2, #3, and #R1) residents reviewed for abuse. The provider failed to report Resident #3's elopement from the facility on 02/08/2025 to local law enforcement and the state agency. This deficient practice resulted in an Immediate Jeopardy situation on 02/08/2025 when Resident #3, a resident that resided on the locked unit of the facility due to wandering behaviors, was noted missing from the facility by staff. Resident #3 was admitted to the facility with a known protective order and open EPS case against family members. On 02/08/2025 around 7:07 p.m., staff allowed 2 unknown family members to remove Resident #3 from the facility's locked unit and bring her outside unsupervised. CNA staff went to check on the resident and realized she had been removed from the facility. Resident #3 was located 2 days later with a family member. S1ADM was notified of the Immediate Jeopardy on 02/20/2025 at 6:26 p.m. This deficient practice continued at the potential for more than minimal harm for all residents residing in the facility. The Immediate Jeopardy was removed on 02/21/2025 at 6:00 p.m., as confirmed by onsite verification through record reviews and interviews. The facility implemented an acceptable Plan of Removal (POR) prior to survey exit. Findings: Cross reference F656 and F689 Review of facility's policy titled, Incident Investigation & Reporting, with a revision date of 05/2024 revealed, in part the following: Purpose: Additional incidents that must have a thorough investigation and may require reporting, as determined by the NF especially in consideration to abuse and/or neglect, to the state agency with the implementation of corrective actions(s), and referrals, as applicable to the appropriate authorities/agencies. 5. To provide guidance to the facility for investigation and reporting incidents of abuse, neglect, exploitation, misappropriation of property and/or other reportable incidents to local law enforcement, and others as required by state and federal requirements. To ensure reporting reasonable suspicion of crimes against a resident within prescribed timeframes. G. Elopement Review of Resident #3's Clinical Record revealed an admission date of 01/31/2025, with diagnoses which included Dementia, Encephalopathy, Altered Mental Status, and Housing Instability. Further review revealed an active protective order against Resident #3's Responsible Party (RP) which was filed on 01/13/2025 and effective through 11:59 p.m. on 02/26/2025 against Resident #3's RP for domestic abuse. Review of Resident #3's Progress Noted dated 01/19/2025-02/19/2025 revealed, the following, in part: On 02/08/2025 at 10:18 p.m. S9LPN noted Resident #3's daughter and granddaughter arrived to visit with the resident. The daughter asked a CNA if she could take Resident #3 outside on the patio to visit and did not return with the resident. The CNA went to make sure the resident did not need anything, and it was then discovered Resident #3 was not outside anymore. The aide checked Resident #3's room and all of her belongings were missing, except the clothing in her closet. Resident #3 was removed from the premises without staff's knowledge through the exterior of the building. On 02/14/2025 at 2:36 p.m. S11SW noted she followed up with Resident #3's EPS worker to see if Resident #3 was home, and discovered Resident #3 was at home with her daughter. Review of the facility's Incident log dated 01/17/2025 to current revealed no entries for Resident #3. Review of the facility's State Reporting logs dated 12/12/2024 to current revealed no entries for Resident #3. Review of Resident #3's local hospital Discharge summary dated [DATE], revealed the following, in part: Housing Instability Resident #3's Power of Attorney (POA) stated she had an open EPS case against two siblings. POA's other siblings stated there was a protective order against POA. EPS recommended placement, as there had been multiple reports and protective order between multiple parties in this situation. On 02/21/2025 at 11:30 a.m., an interview was conducted with S8CNA. She stated she was the CNA assigned to Resident #3 on 02/08/2025 when Resident #3 went missing from the facility. She stated when she realized the resident was gone, she reported it to the nurse on duty, and the nurse notified S3DON. On 02/19/2025 at 1:26 p.m., a telephone interview was conducted with S9LPN. She stated on 02/08/2025 at 7:07 p.m. Resident #3 was missing from the facility. S9LPN stated she immediately informed S3DON of the incident. S9LPN stated S3DON told her she would notify S1ADM. On 02/19/2025 at 2:39 p.m., an interview was conducted with S3DON. She stated S9LPN called her on 02/08/2025 to inform her Resident #3 was missing, and she immediately notified S1ADM. She stated while she called S1ADM, and she accessed the facility's video camera and saw Resident #3 leaving the facility with unknown family members. She stated she called and left a voicemail with Resident #3's EPS Case Worker about the incident, but the facility did not hear back from him until 02/10/2025. She stated on 02/10/2025 she was made aware of Resident #3's whereabouts from S11SW. S3DON confirmed she did not notify law enforcement when the resident was noted missing from the facility. On 02/20/2025 at 9:21 a.m., an interview was conducted with S11SW. She stated she was notified by S1ADM of Resident #3 leaving the facility on Sunday, 02/09/2025. She stated she returned to work on the Monday, 02/10/2025, and contacted Resident #3's EPS case worker who informed her Resident #3 was home with her daughter. She stated she did not notify the authorities because that would be S1ADM's responsibility. On 02/20/2025 at 12:38 p.m., an interview was conducted with S1ADM. He stated on 02/08/2025, S3DON informed him Resident #3 was missing from the facility. S1ADM stated Resident #3 did not struggle on the video footage and she acted as if she wanted to leave. S1ADM confirmed he did not notify law enforcement or the state agency. S1ADM verified he could not identify the family members he observed on the facility's video footage which left with Resident #3 on 02/08/2025. S1ADM stated he was made aware of Resident #3's whereabouts on 02/10/2025 when Resident #3's EPS case worker informed S11SW, she was at home with her daughter. On 02/20/2025 at 5:30 p.m., an interview was conducted with S2RVP. He stated he and S1ADM agreed not to call local law enforcement or report to state agency because they did not think Resident #3 eloped because she left with family. The facility implemented the following actions to correct the deficient practice on 02/20/2025: On 02/08/2025 Resident #3 left the facility and did not return. On 02/08/2025 NFA contacted Elderly Protective Services to alert them Resident #3 left the facility. On 02/08/2025 NFA alerted the facility Ombudsman that the resident's family removed her from the facility. o All residents in the facility who have a risk for elopement have the potential to be affected by this alleged deficient practice. (Identified as two residents with secure care bracelets and 32 residents on the secure care unit). o All resident electronic charts and hard copy charts were audited, by the DON and ADON to ensure that no other residents had an order for protection on 02/20/2025 at 7:50 pm. None were identified. If there were any additional protective orders with family dynamic/concerns this would have been communicated with the staff and care planned at this time. o 02/21/25 all resident electronic charts and hard copy charts for residents considered an elopement risk were audited, by the facility DON, ADON and MDS Nurses to ensure this information was care planned appropriately so that this information could be communicated to staff via the care plan. o Regional [NAME] President and NFA together reviewed the Long Term Care Survey manual for F609, F835, F656, & F689. 02/21/25 Regional [NAME] in-serviced NFA and DON regarding these regulations and need to report to local police and LDH via the SIMS system. o Regional [NAME] President will review all SIMs reports submitted by the NFA to ensure they were reported appropriately and timely. Regional [NAME] President will review incident report list to ensure administrative staff are reporting appropriately. o An immediate in-service was initiated by the Director of Nurses on 02/20/2025 at 7:40 pm with staff present at the facility at the time. All staff that were not present will be in-serviced prior to their next shift. The staff were in-serviced regarding: Residents with EPS cases. All residents with EPS cases will have a care plan and the information communicated to the staff immediately. All visits will be supervised. Should anyone try to leave with the resident the police will be called and it will be reported to the state. The Administrator and DON will be notified. Any resident classified as an elopement risk will be placed in the binder at the nurse's station. In the instance of elopement, the police will be called and a report shall be made to the state. The in-servicing was be completed with present staff on 02/20/2025 and will be completed with all non-present staff prior to the first shift by the Director of Nursing or designee. A master list of all staff was generated by the Human Resources Director. The DON and ADON used this list to retrain every staff member. o (Beginning 02/21/25) To ensure continued compliance with the facility's plan of correction, the ADON Nurse, DON or designee will audit all paperwork for every new admission to ensure should the resident have an open EPS case or is an elopement risk this will be entered into the care plan and communicated to the staff by the DON. This will be communicated to the staff via the Point Click Care task that fires to the kiosk and nurse laptop. These audits will continue for every new admission for the next 30 days. The DON, will audit 5 residents who are an elopement risk 3 X a week for four weeks and routinely thereafter. The audit will consist of reviewing the care plan for residents who are an elopement risk to ensure this is properly care planned/ communicated to staff. Results of audits are to be captured on a special care form and discussed in the daily stand-up meeting with the interdisciplinary team. The Quality Assurance Committee is to meet weekly for no less than 4 weeks to promote compliance and gauge progress. Beginning 02/21/25 the NFA or designee will Interviews 5 staff members 3 x a week for the next 4 weeks to ensure they understand the need to supervise any visitation with residents with EPS protective orders and they know they need to alert the NFA, DON and authorities should the family attempt to leave with the resident. o An Emergency QA was held on 02/21/2025 with the facility Medical Director and QA Committee regarding residents who are an elopement risk and/or who have open EPS cases. o Should the above referenced QA measures not meet expectations, the QA/Audits/POC will be adjusted at that time. Staff found to be non-compliance will be re-educated and face progressive discipline up to and including termination. o Completion date - The likelihood for serious harm will no longer exist on 02/21/2025. As of 02/21/2025, the facility asserts the likelihood for serious harm to any recipient no longer exists. Throughout the survey from 02/20/2025 to 02/21/2025, interviews, and record review revealed the above listed actions were implemented. Random staff interviews revealed staff received training on the new process to ensure residents at risk for elopement were properly identified, staff knew the process to identify those residents, staff knew the process to notify the proper authorities and when to notify local law enforcement, and staff knew when and what to report to the local law enforcement and state agency.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Comprehensive Care Plan (Tag F0656)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the provider failed to develop and implement a Comprehensive Person-Centered Care Plan t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the provider failed to develop and implement a Comprehensive Person-Centered Care Plan to meet the needs of 1 (#3) of 7 (#1, #2, #3, #R1, #R2, #R3, and #R4) sampled residents. The facility failed to ensure staff were aware of Resident #3's active protective order and an open Elderly Protective Service (EPS) case against 3 family members. This deficient practice resulted in an Immediate Jeopardy situation on 02/08/2025 when Resident #3, a resident that resided on the locked unit of the facility due to wandering behaviors, was noted missing from the facility by staff. Resident #3 was admitted to the facility with a known protective order and open EPS case against family members. On 02/08/2025 around 7:07 p.m., staff allowed 2 unknown family members to remove Resident #3 from the facility's locked unit and bring her outside unsupervised. CNA staff went to check on the resident and realized she had been removed from the facility. Resident #3 was located 2 days later with a family member. S1ADM was notified of the Immediate Jeopardy on 02/20/2025 at 6:26 p.m. This deficient practice continued at the potential for more than minimal harm for the current 121 residents residing in the facility whom required a Comprehensive Person-Centered Care Plan to meet their needs. The Immediate Jeopardy was removed on 02/21/2025 at 6:00 p.m., as confirmed by onsite verification through record reviews and interviews. The facility implemented an acceptable Plan of Removal (POR) prior to survey exit. Findings: Review of facility's policy titled, Care Plan Process, with revision date of 12/2024 revealed, in part the following: Baseline Care Plan and Summary The facility must develop a comprehensive care plan for each resident which includes measurable objectives and timetables to meet a resident's medical, nursing, mental, and psychosocial needs, including culturally -competent and trauma- informed as well as, these items or services which would be required but are not due to the exercise of resident rights (refusal). The comprehensive care plan is an interdisciplinary team (IDT) communication tool. The IDT will minimally include the; attending physician, register nurse with responsibility for the care of the resident, a nurse aide with responsibility for the resident, and any other disciplines as appropriate. The Care Plan must include measurable objectives and time frames and must describe the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. Review of Resident #3's Clinical Record revealed an admission date to the facility of 01/31/2025, with diagnoses which included Dementia, Encephalopathy, and Altered Mental Status. Further review revealed an active protective order against Resident #3's Responsible Party (RP) which was filed on 01/13/2025 and effective through 11:59 p.m. on 02/26/2025 against RP for domestic abuse. Review of Resident #3's Current Comprehensive Plan of Care revealed no developed care plan or interventions to ensure staff were aware of Resident #3's current protective order or the open EPS case against three family members. Review of Resident #3's local hospital Discharge summary dated [DATE], revealed the following, in part: Housing Instability Resident #3's Power of Attorney (POA) stated she had an open EPS case against two siblings. POA's other siblings stated there was a protective order against POA. EPS recommended facility placement, as there had been multiple reports and protective orders between multiple parties in this situation. On 02/21/2025 at 11:30 a.m., an interview was conducted with S8CNA. She stated the process of how information was usually communicated to CNA staff was verbal report and the task which are displayed on the kiosk during their shift. She stated she worked with Resident #3 on 02/08/2025. She stated Resident #3 resided on the locked unit of the facility. She stated on 02/08/2025, two family member's came to the facility to visit with Resident #3 and asked to bring her outside. She stated it was not unusual for Resident #3's family to take her outside. She stated she put the code in and allowed two of Resident #3's family members to take her outside. She further stated Resident #3 had another family member already outside. She stated she noticed two family members came back into the facility, and one stayed outside. S8CNA further stated, that's when she noticed Resident #3 had not come back inside and went to check on her. S8CNA stated all the gates were open and Resident #3 was missing. S8CNA stated if she had known about the current protective order and open EPS case against three family members, she would not have left Resident #3 unsupervised with family. On 02/19/2025 at 1:26 p.m., a telephone interview was conducted with S9LPN. She stated the process of how information was usually communicated to nursing staff was verbal report and resident's plan of care. S9LPN stated she was only told in report Resident #3 was a recent admit to the locked unit. She stated she worked with Resident #3 on 02/08/2025 when Resident #3 was noted missing. S9LPN stated she was passing medications when she noticed two unknown females walk onto the unit. She stated the two females entered the code and gained access to the unit and then entered the code and gained access to the female side of the locked unit. She stated S8CNA informed her she let Resident #3 out to smoke with her daughter and when she went to check on Resident #3 they were gone.S9LPN stated if she had known about the current protective order and an open EPS case against three family members, she would have been more cautious when Resident #3 was with family. On 02/19/2025 at 2:11 p.m., an interview was conducted with S4CM. She stated she was responsible for completing Resident #3's Comprehensive Plan of Care. She stated she did not include interventions for the EPS case or protective order for Resident #3. She stated she was aware of Resident #3's protective order and open EPS case when she reviewed Resident #3's hospital Discharge Summary. S4CM stated she was unsure how staff were made aware of the open EPS case and protective order for Resident #3, but she stated staff should have been made aware. On 02/20/2025 at 10:31 a.m., a telephone interview was conducted with S10AC. She stated she was made aware of Resident #3's current protective order for domestic abuse and open EPS case against 3 family members on 01/29/2025 by Resident #3's RP. She stated she did mention the family dynamic concerns to S11SW and S1ADM when the resident was being admitted to the facility. On 02/20/2025 at 9:21 a.m., an interview was conducted with S11SW. She stated she was aware of Resident #3's current protective order for domestic abuse and open EPS case against 3 family members prior to admission. S11SW stated those concerns were the reason for Resident #3's admission to the facility. On 02/20/2025 at 1:23 p.m., a telephone interview was conducted with Resident #3's EPS case worker. He stated he suggested to the local hospital that Resident #3 be placed in a nursing facility due to Resident #3's family dynamics and cases pending with EPS and a protective order. He further stated he called the nursing facility on 01/30/2025 to inform them of Resident #3's open EPS case and protective order for domestic abuse against Resident #3's RP and spoke with the S3DON. On 02/19/2025 at 2:39 p.m., an interview was conducted with S3DON. She stated she was made aware of an open EPS case and protective order against three family members for Resident #3 on 01/30/2025 by Resident #3's EPS caseworker, and she informed S1ADM. She stated the facility did not usually care plan EPS cases or protective orders.S3DON confirmed she did not communicate Resident #3's open EPS case or protective order with direct care staff. S3DON confirmed the facility did not develop a care plan or implement interventions to ensure staff were aware of the active protective order or open EPS case. S3DON stated if the staff had been aware, the elopement from the facility with unknown family members could have been prevented. On 02/20/2025 at 12:38 p.m., an interview was conducted with S1ADM. He stated he was made aware of Resident #3's open EPS case and protective order by S3DON on 01/30/2025. He stated the direct care staff was not made aware of Resident #3's open EPS case or order of protection. The facility had implemented the following actions to correct the deficient practice on 02/20/2025: Corrective actions for the alleged deficient practice of the facility failing to ensure a comprehensive person-centered care plan to ensure nursing staff were aware of Resident #3's needs and make staff aware of Resident #3's current protective orders against 3 family members. On 02/08/2025 Resident #3 left the facility and did not return. On 02/08/2025 NFA contacted Elderly Protective Services to alert them Resident #3 left the facility. On 02/08/25 NFA alerted the facility Ombudsman that the resident's family removed her from the facility. All residents in the facility who have a risk for elopement have the potential to be affected by this alleged deficient practice. (Identified as two residents with secure care bracelets and 32 residents on the secure care unit). All resident electronic charts and hard copy charts were audited, by the DON and ADON to ensure that no other residents had an order for protection on 02/20/2025 at 7:50 pm. None were identified. If there were any additional protective orders with family dynamic/concerns this would have been communicated with the staff and care planned at this time. 02/21/25 all resident electronic charts and hard copy charts for residents considered an elopement risk were audited, by the facility DON, ADON and MDS Nurses to ensure this information was care planned appropriately so that this information could be communicated to staff via the care plan. Regional [NAME] President and NFA together reviewed the Long Term Care Survey manual for F609, F835, F656, & F689. 02/21/25 Regional [NAME] in-serviced NFA and DON regarding these regulations and need to report to local police and LDH via the SIMS system. Regional [NAME] President will review all SIMS reports submitted by the NFA to ensure they were reported appropriately and timely. Regional [NAME] President will review incident report list to ensure administrative staff are reporting appropriately. An immediate in-service was initiated by the Director of Nurses on 02/20/2025 at 7:40 pm with staff present at the facility at the time. All staff that were not present will be in-serviced prior to their next shift. The staff were in-serviced regarding: Residents with EPS cases. All residents with EPS cases will have a care plan and the information communicated to the staff immediately. All visits will be supervised. Should anyone try to leave with the resident the police will be called and it will be reported to the state. The Administrator and DON will be notified. Any resident classified as an elopement risk will be placed in the binder at the nurses' station. In the instance of elopement, the police will be called and a report shall be made to the state. The in-servicing was be completed with present staff on 02/20/2025 and will be completed with all non-present staff prior to the first shift by the Director of Nursing or designee. A master list of all staff was generated by the Human Resources Director. The DON and ADON used this list to retrain every staff member. (Beginning 02/21/25) To ensure continued compliance with the facility's plan of correction, the ADON Nurse, DON or designee will audit all paperwork for every new admission to ensure should the resident have an open EPS case or is an elopement risk this will be entered into the care plan and communicated to the staff by the DON. This will be communicated to the staff via the Point Click Care task that fires to the kiosk and nurse laptop. These audits will continue for every new admission for the next 30 days. The DON, will audit 5 residents who are an elopement risk 3 X a week for four weeks and routinely thereafter. The audit will consist of reviewing the care plan for residents who are an elopement risk to ensure this is properly care planned/ communicated to staff. Results of audits are to be captured on a special care form and discussed in the daily stand-up meeting with the interdisciplinary team. The Quality Assurance Committee is to meet weekly for no less than 4 weeks to promote compliance and gauge progress. Beginning 02/21/25 the NFA or designee will interview 5 staff members 3 x a week for the next 4 weeks to ensure they understand the need to supervise any visitation with residents with EPS protective orders and they know they need to alert the NFA, DON and authorities should the family attempt to leave with the resident. An Emergency QA was held on 02/21/2025 with the facility Medical Director and QA Committee regarding residents who are an elopement risk and/or who have open EPS cases. Should the above referenced QA measures not meet expectations, the QA/Audits/POC will be adjusted at that time. Staff found to be non-compliance will be re-educated and face progressive discipline up to and including termination. Completion date - The likelihood for serious harm will no longer exist on 02/21/2025. As of 02/21/2025, the facility has resolved the likelihood of serious harm or injury to any resident no longer exists. Throughout the survey from 02/20/2025 to 02/21/2025, observations, interviews, and record review revealed the above listed actions were implemented. Random staff interviews revealed staff received training on the new process to ensure residents are properly care planned to meet their needs, new process to properly care plan for a resident whom had an open EPS case and/or current protective order against family member(s).
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure residents received adequate supervision to prevent elopeme...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure residents received adequate supervision to prevent elopement from the facility for 1 (#3) of 4 (#3, #R2, #R3, and #R4) sampled residents reviewed for elopement. This deficient practice resulted in an Immediate Jeopardy situation on 02/08/2025 when Resident #3, a resident that resided on the locked unit of the facility due to wandering behaviors, was noted missing from the facility by staff. Resident #3 was admitted to the facility with a known protective order and open Elderly Protective Services (EPS) case against family members. On 02/08/2025 around 7:07 p.m., staff allowed 2 unknown family members to remove Resident #3 from the facility's locked unit and bring her outside unsupervised. CNA staff went to check on the resident and realized she had been removed from the facility. Resident #3 was located 2 days later with a family member. S1ADM was notified of the Immediate Jeopardy on 02/20/2025 at 6:26 p.m. The Immediate Jeopardy was removed on 02/21/2025 at 6:00 p.m., as confirmed by onsite verification through record reviews and interviews. The facility implemented an acceptable Plan of Removal (POR) prior to survey exit. This deficient practice continued at a likelihood to cause more than minimal harm to the remaining residents residing in the facility who were at risk for elopement. Findings: Cross reference F656 and F609 Review of facility's policy titled, Elopement/Wandering, with revision date of 01/2023 revealed, in part the following: Elopement occurs when a resident who is incapable of adequately protecting themselves leaves the premises without necessary supervision to do so. 1. All resident shall be observed and evaluated for demonstration of elopement risk by using Admission/readmission Nursing screening on admission and Nurse Data Collection and Screening in the observation period of each Minimal Data Set (MDS). e. The following items shall be used to increase staff awareness of residents at risk to wander/elope. i. A list of residents shall be available at the nurse's stations with residents at risk for wandering indicated. ii. Orientation of all staff to potential wanderers will be performed on an ongoing basis. Review of Resident #3's Clinical Record revealed an admission date of 01/31/2025, with diagnoses which included Dementia, Encephalopathy, Altered Mental Status, and Housing Instability. Further review revealed a protective order filed against Resident #3's Responsible Party (RP) on 01/13/2025 effective through 11:59 p.m. on 02/26/2025 for domestic abuse. Review of Resident #3's local hospital Discharge summary dated [DATE], revealed the following, in part: Housing Instability Resident #3's Power of Attorney (POA) stated she had an open EPS case against two siblings. POA's other siblings stated there was a protective order against POA. EPS recommended placement, as there had been multiple reports and protective order between multiple parties in this situation. Review of Resident #3's Nurse Data Collection and Screening dated 02/06/2025, Elopement risk section, revealed questions 1 through 3 were answered yes. Question 6, asked if the resident was at risk for elopement and indicated if any of the above questions (1-5) were answered yes, the resident was at risk. Question 6 was observed to be answered as No. Further review revealed the resident was not documented as using a wander guard. Review of Resident #3's Current Comprehensive Plan of Care revealed, the following in part: Onset date: 02/03/2025 Problem: The resident has impaired thought process related to encephalopathy: Risk for elopement Interventions: Cue, reorient, and supervise as needed; and On 02/04/2025 wander guard to right ankle. Further review failed to reveal interventions to ensure staff were aware of Resident #3's current protective order and open Elderly Protective Services (EPS) case against three family members. Review of Resident #3's Progress Noted dated 01/19/2025 to 02/19/2025 revealed, the following, in part: On 02/04/2025 at 3:01p.m., notified Resident #3's Responsible Party (RP), resident would be placed on memory care unit due to wandering. Signed S11SW Review of facility's Wanderers' Binder located at the nurse's station revealed a wander guard list dated 01/31/2025. Further review revealed a list of elopement risk residents which did not include Resident #3. The facility had implemented the following actions to correct the deficient practice on 02/20/2025: Corrective actions for the alleged deficient practice of the facility failing to provide adequate supervision to prevent Resident #3 from eloping on 02/08/25. o On 02/08/25 Resident #3 left from the facility and did not return. 02/08/25 Facility NFA contacted Elderly Protective Services to alert them resident #3 left the facility. 02/08/25 NFA alerted the facility Ombudsman that the resident's family removed her from the facility. o All residents in the facility who have a risk for elopement have the potential to be affected by this alleged deficient practice. (Identified as two residents with secure care bracelets and 32 residents on the secure care unit). o All resident electronic charts and hard copy charts were audited, by the DON and ADON to ensure that no other residents had an order for protection on 02/20/2025 at 7:50 pm. None were identified. If there were any additional protective orders with family dynamic/concerns this would have been communicated with the staff and care planned at this time. o 02/21/25 all resident electronic charts and hard copy charts for residents considered an elopement risk were audited, by the facility DON, ADON and MDS Nurses to ensure this information was care planned appropriately so that this information could be communicated to staff via the care plan. o Regional [NAME] President and NFA together reviewed the Long Term Care Survey manual for F609, F835, F656, & F689. 02/21/25 Regional [NAME] in-serviced NFA and DON regarding these regulations and need to report to local police and LDH via the SIMS system. o Regional [NAME] President will review all SIMS reports submitted by the NFA to ensure they were reported appropriately and timely. Regional [NAME] President will review incident report list to ensure administrative staff are reporting appropriately. o An immediate in-service was initiated by the Director of Nurses on 02/20/2025 at 7:40 pm with staff present at the facility at the time. All staff that were not present will be in-serviced prior to their next shift. The staff were in-serviced regarding: Residents with EPS cases. All residents with EPS cases will have a care plan and the information communicated to the staff immediately. All visits will be supervised. Should anyone try to leave with the resident the police will be called and it will be reported to the state. The Administrator and DON will be notified. Any resident classified as an elopement risk will be placed in the binder at the nurse's station. In the instance of elopement, the police will be called and a report shall be made to the state. The in-servicing was be completed with present staff on 02/20/2025 and will be completed with all non-present staff prior to the first shift by the Director of Nursing or designee. A master list of all staff was generated by the Human Resources Director. The DON and ADON used this list to retrain every staff member. o (Beginning 02/21/25) To ensure continued compliance with the facility's plan of correction, the ADON Nurse, DON or designee will audit all paperwork for every new admission to ensure should the resident have an open EPS case or is an elopement risk this will be entered into the care plan and communicated to the staff by the DON. This will be communicated to the staff via the Point Click Care task that fires to the kiosk and nurse laptop. These audits will continue for every new admission for the next 30 days. The DON, will audit 5 residents who are an elopement risk 3 X a week for four weeks and routinely thereafter. The audit will consist of reviewing the care plan for residents who are an elopement risk to ensure this is properly care planned/ communicated to staff. Results of audits are to be captured on a special care form and discussed in the daily stand-up meeting with the interdisciplinary team. The Quality Assurance Committee is to meet weekly for no less than 4 weeks to promote compliance and gauge progress. o Beginning 02/21/25 the NFA or designee will interview 5 staff members 3 x a week for the next 4 weeks to ensure they understand the need to supervise any visitation with residents with EPS protective orders and they know they need to alert the NFA, DON and authorities should the family attempt to leave with the resident. o An Emergency QA was held on 02/21/2025 with the facility Medical Director and QA Committee regarding residents who are an elopement risk and/or who have open EPS cases. o Should the above referenced A measures not meet expectations, the QA/Audits/POC will be adjusted at that time. Staff found to be non-compliance will be re-educated and face progressive discipline up to and including termination. o Completion date - The likelihood for serious harm will no longer exist on 02/21/2025. As of 02/21/2025, the facility has resolved the likelihood of serious harm or injury to any resident no longer exists. Throughout the survey from 02/20/2025 to 02/21/2025, observations, interviews, and record review revealed the above listed actions were implemented. Random staff interviews revealed staff received training on the new process to ensure residents are properly care planned to meet their needs, ensure supervision to prevent an elopement of a resident, they were able to state the process to identify residents on the wander guard and elopement risk list, as well as the process if a resident was noted to be missing or eloped. On 02/20/2025 at 10:53 a.m., a telephone interview was conducted with Resident #3's RP. She stated she informed the facility of the open EPS case against two of her siblings and protective order for domestic abuse against herself for Resident #3 prior to her admission. She stated she informed S11SW and S3DON prior to admission her mother had previous episodes of wandering. On 02/21/2025 at 11:30 a.m., an interview was conducted with S8CNA. She stated she was not aware Resident #3 was an elopement risk and did not know there was a protective order and open EPS case against family members. She stated the process to identify a resident who was an elopement risk was to review the wanderers' binder at the nurse's station every shift. She stated she was the CNA assigned to Resident #3 on 02/08/2025 when Resident #3 went missing from the facility. She stated she put the code in for the back door of the locked unit and allowed two of Resident #3's family members to go outside with Resident #3 unsupervised. S8CNA stated when she went to check on her, Resident #3 was missing. S8CNA stated she reported it to S9LPN. S8CNA stated if she had known Resident #3 was an elopement risk, had a current protective order, and open EPS case against three family members, she would not have left Resident #3 unsupervised with family. On 02/19/2025 at 1:26 p.m., a phone interview was conducted with S9LPN. She stated she was not aware Resident #3 was an elopement risk and did not know there was a protective order and open EPS case against family members. She stated the process to identify a resident who was an elopement risk was to review the plan of care. She stated on 02/08/2025 she reported Resident #3 was missing to S3DON. She stated the incident occurred around 7:07 p.m. S9LPN stated she was passing medications when she noticed two unknown females walk onto the unit. She stated S8CNA informed her she let Resident #3 out to smoke with her daughter unsupervised and when she went to check on Resident #3 they were gone. S9LPN stated she immediately informed S3DON of the incident. S9LPN stated S3DON told her she would notify S1ADM. S9LPN stated if she had known Resident #3 was an elopement risk, had a current protective order, and an open EPS case against three family members, she would have been unsupervised with family. On 02/19/2025 at 2:11 p.m., an interview was conducted with S4CM. She stated the process for the staff to be made aware of a resident with a wander guard and/or an elopement risk was to review the facility's wandering binder located at the nurse's station at beginning of their shift. S4CM confirmed she was responsible for assessing residents by doing an assessment and implementing interventions to reduce hazards and accidents. S4CM reviewed Resident #3's Nurse Data collection and Screening dated 02/06/2025, and confirmed the assessment was completed inaccurately and Resident #3 was an elopement risk. She stated she was responsible for completing Resident #3's Comprehensive Plan of Care. She stated the process of her being made aware of Resident #3's protective order and open EPS case by reviewing hospital discharge paperwork. She stated she did not include interventions for the EPS case or protective order for domestic abuse for Resident #3. S4CM confirmed Resident #3's plan of care did not contain interventions for supervision due to being an elopement risk, EPS case, or protective order for domestic abuse. On 02/19/2025 at 2:39 p.m., an interview was conducted with S3DON. She stated the process for the staff to be made aware of a resident with a wander guard and/or an elopement risk was to review the facility's wandering binder located at the nurse's station at beginning of their shift. She stated she was responsible for ensuring the list was updated weekly. She stated she expected all staff to code/answer all assessments correctly. She stated when Resident #3 was ordered a wander guard and placed on the locked unit on 02/04/2024, she did not communicate the changes to staff. S3DON confirmed she did not add Resident #3 to the wander guard list nor to the elopement risk list, and should have. S3DON further confirmed Resident #3's plan of care did not contain interventions for increase supervision due to being an elopement risk, open EPS case, or protective order for domestic abuse. S3DON stated if staff had been aware, the elopement from the facility with unknown family members could have been prevented. On 02/20/2025 at 12:38 p.m., an interview was conducted with S1ADM. He stated the process for the staff to be made aware of a resident with a wander guard and/or an elopement risk was to review the facility's wandering binder located at the nurse's station at beginning of their shift. S1ADM confirmed Resident #3 resided on the locked unit, had a wander guard, and was an elopement risk. He further confirmed Resident #3 had open EPS case and protective order for domestic abuse against 3 family members. S1ADM stated the direct care staff were not made aware of Resident #3's open EPS case or protective order. He stated on 02/08/2025, S3DON informed him Resident #3 was missing from the facility. S1ADM stated when he viewed the video footage from 02/08/2025, he could not identify the family members Resident #3 left with.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Administration (Tag F0835)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to be administered in a manner that enabled it to use its resources e...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record review, the facility failed to be administered in a manner that enabled it to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being for each resident residing in the facility. The facility failed to have an effective system in place to ensure: 1. Administrative Staff communicated resident care needs to direct care staff to prevent elopement for 1 (#3) of 7 (#1, #2, #3, #R1, #R2, #R3, and #R4) sampled residents; and 2. Administrative staff reported an elopement to the state agency and local police in accordance with state law for 1 (#3) of 4 (#1, #2, #3, and #R1) residents reviewed for abuse. This deficient practice resulted in an Immediate Jeopardy situation on 02/08/2025 when Resident #3, a resident that resided on the locked unit of the facility due to wandering behaviors, was noted missing from the facility by staff. Resident #3 was admitted to the facility with a known protective order and open EPS case against family members. On 02/08/2025 around 7:07 p.m., staff allowed 2 unknown family members to remove Resident #3 from the facility's locked unit and bring her outside unsupervised. CNA staff went to check on the resident and realized she had been removed from the facility. Resident #3 was located 2 days later with a family member. S1ADM was notified of the Immediate Jeopardy on 02/20/2025 at 6:26 p.m. This deficient practice continued at the potential for more than minimal harm for all residents residing in the facility. The Immediate Jeopardy was removed on 02/21/2025 at 6:00 p.m., as confirmed by onsite verification through record reviews and interviews. The facility implemented an acceptable Plan of Removal (POR) prior to survey exit. Findings: Cross Reference F609, F656, and F689. 1. Review of Resident #3's Clinical Record revealed an admission date to the facility of 01/31/2025, with diagnoses which included Dementia, Encephalopathy, and Altered Mental Status. Further review revealed an active protective order against Resident #3's Responsible Party (RP), which was filed on 01/13/2025 and effective through 11:59 p.m. on 02/26/2025 against RP for domestic abuse. Review of Resident #3's Current Comprehensive Plan of Care revealed there was no developed care plan or interventions to ensure staff were aware of Resident #3's current protective order or the open EPS case against three family members. Review of Resident #3's local hospital Discharge summary dated [DATE], revealed the following, in part: Housing Instability Resident #3's Power of Attorney (POA) stated she had an open EPS case against two siblings. POA's other siblings stated there was a protective order against POA. EPS recommended facility placement, as there had been multiple reports and protective orders between multiple parties in this situation. Review of Resident #3's Nurse Data Collection and Screening dated 02/06/2025, Elopement risk section, revealed questions 1 through 3 were answered yes. Question 6, asked if the resident was at risk for elopement and indicated if any of the above questions (1-5) were answered yes, the resident was at risk. Question 6 was observed to be answered as No. Further review revealed the resident was not documented as using a wander guard. On 02/20/2025 at 9:21 a.m., an interview was conducted with S11SW. She stated she was aware of Resident #3's current protective order for domestic abuse and open EPS case against 3 family members prior to admission. S11SW stated those concerns were the reason for Resident #3's admission to the facility. On 02/19/2025 at 2:11 p.m., an interview was conducted with S4CM. S4CM confirmed she was responsible for assessing residents by doing an assessment and implementing interventions to reduce hazards and accidents. She confirmed she completed Resident #3's assessment inaccurately and marked her as not being an elopement risk. She stated she was responsible for completing Resident #3's Comprehensive Plan of Care. She stated she did not include interventions for the EPS case or protective order for Resident #3. She stated she was aware of Resident #3's protective order and open EPS case when she reviewed Resident #3's hospital Discharge Summary. S4CM stated she was unsure how staff were made aware of the open EPS case and protective order for Resident #3, but she stated staff should have been made aware. On 02/19/2025 at 2:39 p.m., an interview was conducted with S3DON. She stated the process for the staff to be made aware of a resident with a wander guard and/or an elopement risk was to review the facility's wandering binder located at the nurse's station at beginning of their shift. She stated she was responsible for ensuring the list was updated weekly. She stated when Resident #3 was ordered a wander guard and placed on the locked unit on 02/04/2024, she did not communicate the changes to staff. S3DON confirmed she did not add Resident #3 to the wander guard list nor to the elopement risk list, and should have. She stated she was made aware of an open EPS case and protective order against three family members for Resident #3 on 01/30/2025 by Resident #3's EPS caseworker, and she informed S1ADM. She stated the facility did not usually care plan EPS cases or protective orders. S3DON confirmed she did not communicate Resident #3's open EPS case or protective order with direct care staff. S3DON confirmed the facility did not develop a care plan or implement interventions to ensure staff were aware of the active protective order or open EPS case. S3DON stated if the staff had been aware, the resident's elopement from the facility with unknown family members on 02/08/2025 could have been prevented. On 02/20/2025 at 12:38 p.m., an interview was conducted with S1ADM. He stated he was made aware of Resident #3's open EPS case and protective order by S3DON on 01/30/2025. He stated the direct care staff was not made aware of Resident #3's open EPS case or order of protection. 2. Review of Resident #3's Progress Noted dated 01/31/2025 - 02/19/2025 revealed, the following, in part: On 02/08/2025 at 10:18 p.m., S9LPN noted Resident #3's daughter and granddaughter arrived to visit with the resident. The daughter asked a CNA if she could take Resident #3 outside on the patio to visit and did not return with the resident. The CNA went to make sure the resident did not need anything, and it was then discovered Resident #3 was not outside anymore. The aide checked Resident #3's room and all of her belongings were missing, except the clothing in her closet. Resident #3 was removed from the premises without staff's knowledge through the exterior of the building. On 02/14/2025 at 2:36 p.m., S11SW noted she followed up with Resident #3's EPS worker to see if Resident #3 was home, and discovered Resident #3 was at home with her daughter. Review of the facility's Incident log dated 01/17/2025 to current revealed no entries for Resident #3. Review of the facility's State Reporting logs dated 12/12/2024 to current revealed no entries for Resident #3. On 02/19/2025 at 2:39 p.m., an interview was conducted with S3DON. She stated S9LPN called her on 02/08/2025 to inform her Resident #3 was missing, and she immediately notified S1ADM. She stated while she called S1ADM, she accessed the facility's video camera and saw Resident #3 leaving the facility with unknown family members. She stated she called and left a voicemail with Resident #3's EPS Case Worker about the incident, but the facility did not hear back from him until 02/10/2025. She stated on 02/10/2025, S11SW made her aware of Resident #3's whereabouts. S3DON confirmed she did not notify law enforcement when the resident was noted missing from the facility. On 02/20/2025 at 9:21 a.m., an interview was conducted with S11SW. She stated she was notified by S1ADM of Resident #3 leaving the facility on Sunday, 02/09/2025. She stated she returned to work on the Monday, 02/10/2025, and contacted Resident #3's EPS case worker, who informed her Resident #3 was home with her daughter. She stated she did not notify the authorities because that was S1ADM's responsibility. On 02/20/2025 at 12:38 p.m., an interview was conducted with S1ADM. He stated on 02/08/2025, S3DON informed him Resident #3 was missing from the facility. S1ADM stated Resident #3 did not struggle on the video footage, and she acted as if she wanted to leave. S1ADM confirmed he did not notify law enforcement or the state agency. S1ADM verified he could not identify the family members he observed on the facility's video footage whom left with Resident #3 on 02/08/2025. S1ADM stated he was made aware of Resident #3's whereabouts on 02/10/2025 when Resident #3's EPS case worker informed S11SW, she was at home with her daughter. On 02/20/2025 at 5:30 p.m., an interview was conducted with S2RVP. He stated he and S1ADM agreed not to call local law enforcement or report to state agency because they did not think Resident #3 eloped because she left with family. The facility implemented the following actions to correct the deficient practice on 02/20/2025: Corrective actions for the alleged deficient practice of the facility failing to ensure administration used its resources effectively and efficiently to ensure effective systems were in place to ensure nursing staff were aware of Resident #3's needs and to report allegations of elopement to state and law enforcement. On 02/08/2025, Resident #3 left from the facility and did not return. On 02/08/2025, Facility NFA contacted Elderly Protective Services to alert them Resident #3 left the facility. On 02/08/2025, NFA alerted the facility Ombudsman that the resident's family removed her from the facility. All residents in the facility who have a risk for elopement have the potential to be affected by this alleged deficient practice. (Identified as two residents with secure care bracelets and 32 residents on the secure care unit). All resident electronic charts and hard copy charts were audited, by the DON and ADON to ensure that no other residents had an order for protection on 02/20/2025 at 7:50 pm. None were identified. If there were any additional protective orders with family dynamic/concerns this would have been communicated with the staff and care planned at this time. On 02/21/2025, all resident electronic charts and hard copy charts for residents considered an elopement risk were audited, by the facility DON, ADON and MDS Nurses to ensure this information was care planned appropriately, so that this information could be communicated to staff via the care plan. Regional [NAME] President and NFA together reviewed the Long Term Care Survey manual for F609, F835, F656, & F689. On 02/21/2025, Regional [NAME] in-serviced NFA and DON regarding these regulations and need to report to local police and LDH via the SIMS system. Regional [NAME] President will review all SIMS reports submitted by the NFA to ensure they were reported appropriately and timely. Regional [NAME] President will review incident report list to ensure administrative staff are reporting appropriately. Regional [NAME] President will oversee in-servicing/monitoring of the NFA and administrative staff to ensure all audits are completed appropriately and timely. Should monitoring/reporting not happen appropriately or timely staff will face progressive discipline up to and including termination. An immediate in-service was initiated by the Director of Nurses on 02/20/2025 at 7:40 p.m. with staff present at the facility at the time. All staff that were not present will be in-serviced prior to their next shift. The staff were in-serviced regarding: Residents with EPS cases. All residents with EPS cases will have a care plan and the information communicated to the staff immediately. All visits will be supervised. Should anyone try to leave with the resident the police will be called and it will be reported to the state. The Administrator and DON will be notified. Any resident classified as an elopement risk will be placed in the binder at the nurse's station. In the instance of elopement, the police will be called and a report shall be made to the state. The in-servicing was be completed with present staff on 02/20/2025 and will be completed with all non-present staff prior to the first shift by the Director of Nursing or designee. A master list of all staff was generated by the Human Resources Director. The DON and ADON used this list to retrain every staff member. (Beginning 02/21/2025) To ensure continued compliance with the facility's plan of correction, the ADON Nurse, DON or designee will audit all paperwork for every new admission to ensure should the resident have an open EPS case or is an elopement risk this will be entered into the care plan and communicated to the staff by the DON. This will be communicated to the staff via the Point Click Care task that fires to the kiosk and nurse laptop. These audits will continue for every new admission for the next 30 days. The DON, will audit 5 residents who are an elopement risk 3 X times a week for four weeks and routinely thereafter. The audit will consist of reviewing the care plan for residents who are an elopement risk to ensure this is properly care planned/ communicated to staff. Results of audits are to be captured on a special care form and discussed in the daily stand-up meeting with the interdisciplinary team. The Quality Assurance (QA) Committee is to meet weekly for no less than 4 weeks to promote compliance and gauge progress. Beginning 02/21/25, the NFA or designee will interview 5 staff members 3 times x a week for the next 4 weeks to ensure they understand the need to supervise any visitation with residents with EPS protective orders and they know they need to alert the NFA, DON and authorities should the family attempt to leave with the resident. An Emergency QA was held on 02/21/2025 with the facility Medical Director and QA Committee regarding residents who are an elopement risk and/or who have open EPS cases. Should the above referenced QA measures not meet expectations, the QA/Audits/POC will be adjusted at that time. Staff found to be non-compliance will be re-educated and face progressive discipline up to and including termination. Completion date - The likelihood for serious harm will no longer exist on 02/21/2025. As of 02/21/2025, the facility asserts the likelihood for serious harm to any recipient no longer exists. Throughout the survey from 02/20/2025 to 02/21/2025, observations, interviews, and record review revealed the above listed actions were implemented. Random staff interviews revealed staff received training on the new process to ensure residents are properly care planned to meet their needs, identify elopement risk residents, properly care plan for a resident whom had an open EPS case and/or current protective order against family member(s), staff knew the process to notify the proper authorities and when to notify local law enforcement, and staff knew when and what to report to the local law enforcement and state agency.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

Based on record reviews and interviews, the facility failed to ensure the Minimum Data Set (MDS) assessments accurately reflected the resident's status for 3 (#3, #R2, and #R3) of 7 (#1, #2, #3, #R1, ...

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Based on record reviews and interviews, the facility failed to ensure the Minimum Data Set (MDS) assessments accurately reflected the resident's status for 3 (#3, #R2, and #R3) of 7 (#1, #2, #3, #R1, #R2, #R3, and #R4) sampled residents by failing to ensure Residents #3, #R2, and #R3 were coded correctly for wander/elopement alarms. Findings: Resident #3 Review of Resident #3's Clinical Record revealed an admission date of 01/31/2025, with diagnoses which included Dementia. Review of Resident #3's admission MDS with an Assessment Reference Date (ARD) of 02/06/2025, Section P revealed: Physical Restrains, Line P200- Alarms section E: Wander/Elopement alarm was coded No which indicated not used. Review of Resident #3's facility task revealed a wander guard task was initiated on 02/04/2025. Documentation revealed staff checked yes for functioning and placement of wander guard daily from 02/04/2025 to 02/08/2025. Unable to make an observation of Resident #3 due to her being discharged from the facility. Resident #R2 Review of Resident #R2's Clinical Record revealed an admission date of 05/22/2023, with diagnoses which included Alzheimer's disease, Dementia, Restlessness and Agitation, and Unsteadiness of feet. Review of Resident #R2's Quarterly MDS with an ARD of 01/19/2025, Section P revealed: Physical Restrains, Line P200- Alarms section E: Wander/Elopement alarm was coded No which indicated not used. Review of Resident #R2's facility's task revealed a wander guard task was initiated on 07/31/2024. Documentation revealed staff checked yes for functioning and placement of wander guard daily for the previous 30 days. On 02/21/2025 at 4:44 p.m., an observation was made of Resident #R2 wearing wander guard on his left ankle. Resident #R3 Review of Resident #R3's Clinical Record revealed an admission date of 10/24/2022, with diagnosis which included Dementia. Review of Resident #R3's Quarterly MDS with an ARD of 12/18/2024, Section P revealed: Physical Restrains, Line P200- Alarms section E: Wander/Elopement alarm was coded No which indicated not used. Review of Resident #R3's facility's task revealed a wander guard task was initiated on 07/31/2024. Documentation revealed staff checked yes for functioning and placement of wander guard daily for the previous 30 days. On 02/21/2025 at 4:52 p.m., an observation was made of Resident #R3 wearing wander guard on his left ankle. On 02/19/2025 at 2:11 p.m., an interview was conducted with S4CM. She stated she was responsible for MDS. She stated for an admission Assessment the look back period was seven days prior to ARD. She confirmed Resident #3 had a wander guard initiated on 02/04/2025. She reviewed Resident #3's admission MDS with an ARD of 02/06/2025 Section P: Physical Restrains, Line P200- Alarms section E: Wander/Elopement alarm. S4CM confirmed the MDS assessment was not coded accurately and should have been coded as Yes. On 02/21/2025 at 6:15 a.m., an interview was conducted with S5MDS. She confirmed both Resident #R2 and #R3 had a wander guard in place with both being initiated on 07/31/2024. She reviewed Resident #R2's Quarterly MDS with an ARD of 01/19/2025 Section P: Physical Restrains, Line P200- Alarms section E: Wander/Elopement alarm and confirmed it was coded No which indicated not used. She reviewed Resident #3's Quarterly MDS with an ARD of 12/18/2024 Section P: Physical Restrains, Line P200- Alarms section E: Wander/Elopement alarm and confirmed it was coded No which indicated not used. S5MDS further confirmed the aforementioned MDS assessments were not coded accurately and should have been coded as Yes. On 02/21/2025 at 6:22 p.m., an interview was conducted with S3DON. She stated she expected staff to code MDS assessments accurately. S3DON reviewed the findings for Residents #3, #R2 and #R3, and confirmed their MDS assessments were not coded accurately and should have been coded as Yes.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected multiple residents

Based on observations, and interviews the facility failed to ensure a safe, functional, sanitary and comfortable environment. The facility failed to ensure: 1.) Resident air conditioners (AC) were sa...

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Based on observations, and interviews the facility failed to ensure a safe, functional, sanitary and comfortable environment. The facility failed to ensure: 1.) Resident air conditioners (AC) were sanitary in Room B and Room E; 2.) Ceiling Tiles were maintained in clean and functional manner on Hall A and Room B; 3.) Floor tiles were maintained in a safe and functional manner in Room C ; and 4.) Bath D was maintained in a sanitary manner for staff and the public. Findings: Review of Facility's Policy Titled Resident Environment dated 09/2015 revealed, the following, in part: It is the policy of this facility to provide a safe, clean, comfortable and homelike environment. 1.) An observation was conducted on 02/18/2025 at 11:58 a.m. of Room B. The AC unit vent had copious amount of small specks of a black substance throughout the return vent. An observation was conducted on 02/18/2025 at 12:00 p.m. of Room E which had dry brown and red liquid on the AC Unit. 2.) An observation was conducted on 02/18/2025 at 2:00 p.m. of Hall A. There was a ceiling tile at the front of Hall A which had a crack across the entire ceiling tile. Room B had two ceiling tiles above the AC unit which had brown water spots on them. 3.) An observation was conducted on 02/19/2025 at 1:00 p.m. of Room C. Room C had two chipped floor tiles. The missing chip in the corner of the floor tiles was approximately 3 to 4 inches wide. 4.) An observation was conducted on 02/18/2025 at 10:00 a.m. of Bath D. The light fixtures had a copious amount of fluffy gray colored substance, the ceiling vent had copious amounts of fluffy gray colored substance, and the laminate flooring had spaces between each floor tile which were filled with black residue. The flooring was covered in a sticky residue. A second observation was conducted on 02/19/2025 at 12:00p.m. of Bath D. Bath D remained in the same unsanitary condition as stated above. An interview was conducted on 02/18/2025 at 12:05 p.m. with Resident #R1. Resident #R1 noted to be short of breath and wheezing. She stated she was concerned the back substance on her AC unit, in Room B, could worsen her breathing issues. An interview was conducted on 02/19/2025 at 2:08 p.m. with S7MS. S7MS stated he changed ceiling tiles as needed. He reported being aware the ceiling tile down the front of Hall A was cracked and needed to be changed. He confirmed two ceiling tiles in room B above the AC unit needed to be changed from water spots. He confirmed the flooring tiles in Room C were chipped. He stated the tiles were old and he did not have the extra matching tiles to change the chipped tiles. An interview was conducted on 02/19/2025 at 2:50 p.m. with S6HKS. She confirmed the aforementioned observations. She reported the AC units should be wiped daily during daily room cleaning. She reported bathrooms should be cleaned at least once daily. After observing Room B she confirmed the copious amounts of black spots on the AC vents should be cleaned. After observation of Room E she confirmed the substance on the AC unit was coffee and juice, and should have been cleaned. After observation of Bath D she confirmed Bath D was flooded a year ago and the flooring was spaced due to the glue coming up from the laminate and the flooring needed cleaning. S6HKS confirmed the copious amount of gray fluffy substance on the light fixtures, and ceiling vent should be cleaned. She confirmed Bath D should be cleaned twice daily and had not been. An interview was conducted on 02/20/2025 at 9:16 a.m. with S1ADM . S1ADM confirmed that the AC units in resident rooms should be maintained clean and sanitary and it was unacceptable to have spilled liquids or black spotted substance on AC units if staff were cleaning them daily. He reported the flooring in Bath D should be fixed. He reported Bath D should be maintained and clean as well. He reported he was unaware of the flooring being chipped in Room E, and it should be replaced.
Dec 2024 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation, record review, and interviews, the facility failed to ensure drugs and biologicals used in the facility were stored in accordance with currently accepted professional principles....

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Based on observation, record review, and interviews, the facility failed to ensure drugs and biologicals used in the facility were stored in accordance with currently accepted professional principles. The facility failed to ensure medication carts were free of loose pills for 1 (Med Cart B) of 2 (Med Cart A and Med Cart B) medication carts observed. This deficient practice had the potential to effect the 116 residents currently residing in the facility. Findings: Review of the facility's policy titled Medication Storage with a revision date of 11/2017 revealed the following, in part: -Medication rooms, refrigerators, and medication/treatment carts shall be maintained in a clean and orderly manner per the facility's policy and procedures. On 12/09/2024 at 1:37 p.m., an observation was made of Med Cart B with S6LPN, which revealed the following: 22 loose medication pills. On 12/09/2024 at 1:37 p.m., an interview was conducted with S6LPN. S6LPN confirmed there should be no loose medication pills on the cart. On 12/10/2024 at 2:17 p.m., an interview was conducted with S2DON. S2DON confirmed there should be no loose medication pills on the medication carts.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to maintain an infection prevention and control program...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and transmission of infection for 1 (#30) of 3 (#30, #82, and #88) resident's reviewed for perineal care. The facility failed to ensure staff performed hand hygiene and proper glove use for Resident #30 during perineal care. Findings: Review of the facility's policy titled, Perineal Care with a revision date of 01/2024, revealed the following, in part: Purpose: To prevent irritation or infection Procedure: Female without catheter 5. Wash genital area, moving front to back . 14. Remove gloves and perform hand hygiene. Review of Resident #30's Clinical Record revealed she was admitted to the facility on [DATE] with a diagnosis of Personal History of Urinary Tract Infections. Review of Resident #30's Care Plan revealed the following, in part: Problem: 09/23/2024-The resident has a Urinary Tract Infection (UTI) - 11/06/2024-UTI, 11/26/2024 -UTI. Intervention: Proper pericare. Problem: 11/26/2024-Resident needs assist with toileting. Intervention: Provide assist as needed. Review of the facility's Infection Log revealed Resident #30 was treated for UTI's on the following dates: 09/23/2024, 11/06/2024, and 11/26/2024. On 12/10/2024 at 12:32 p.m., an observation was made of S7CNA performing perineal care for Resident #30. S7CNA was observed performing hand hygiene, applied gloves, and assisted Resident #30 to stand up off the toilet. S7CNA stood behind Resident #30 and used a perineal wipe to clean the resident's buttocks and perineal area. S7CNA removed the soiled gloves and without performing hand hygiene applied clean gloves. S7CNA stood in front of Resident #30 and used a perineal wipe to clean the resident's perineal area. Without changing gloves or performing hand hygiene, S7CNA lifted the resident's shirt, applied a clean brief, pulled up the resident's pants, pulled down the resident's shirt, readjusted her clothing, and flushed the toilet. Resident #30 sat down in a wheelchair. S7CNA pushed the resident's wheelchair to the bathroom sink with soiled gloves on. S7CNA removed the soiled gloves and performed hand hygiene. On 12/10/2024 at 12:40 p.m., an interview was conducted with S7CNA. S7CNA said Resident #30 had frequent UTI's. S7CNA confirmed the above observations and stated she should have performed hand hygiene and changed her gloves when going from dirty to clean. On 12/10/2024 1:10 p.m., an interview was conducted with S8CNAS. S8CNAS said CNAs should perform hand hygiene and change gloves, before, during, an after perineal care and when going from dirty to clean. S8CNAS was made aware of the above findings. S8CNAS confirmed she would have expected the CNA to perform hand hygiene and change soiled gloves when going from dirty to clean. On 12/10/2024 at 2:00 p.m., an interview was conducted with S2DON. S2DON said CNAs should perform hand hygiene and apply gloves prior to perineal care, clean the resident, remove the soiled gloves, perform hand hygiene, apply clean gloves and then apply a clean brief and the resident's clothing. S2DON was made aware of the above findings. S2DON said she would have expected the CNA to perform hand hygiene and change soiled gloves when going from dirty to clean during perineal care. S2DON confirmed a CNA using soiled gloves when going from dirty to clean during perineal care could potentially lead to Urinary Tract Infections.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to coordinate assessments with the resident's Pre-admission Screeni...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to coordinate assessments with the resident's Pre-admission Screening and Resident Review (PASARR) Level II by failing to incorporate PASARR Level II determinations and recommendations into each resident's assessment and care plan for 4 (#2, #10, #27 and #100) of 5 (#2, #10, #27, #29 and #100) residents reviewed for PASARR. Findings: Review of the facility's policy titled, Social Services Program, with a revision date of 11/2017 revealed the following, in part: Policy: The facility must provide medically-related social services to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. Purpose: To assure that sufficient and appropriate social services are provided to meet the resident's needs. Procedure s: The individual responsible for the provision of the social service program shall: 1. Identify the medically-related social service needs of the resident and assure the needs are met by appropriate disciplines. 2. Arrange for social services from outside sources, or furnish the services directly. 4. Participate in the comprehensive assessment and care plan process. 5. Complete an individualized social history, assessment, and other documentation as required by Federal and State guidelines. Resident #2 Review of Resident #2's Clinical Record revealed she was admitted to the facility on [DATE] with diagnoses which included Paranoid Schizophrenia, Major Depressive Disorder, Schizoaffective Disorder, and Anxiety Disorder. Review of Resident #2's BHSF Form 142 revealed she was approved for admission by Level II Authority for a temporary period effective 12/28/2023 through 12/26/2024. Review of Resident #2's PASRR Level II Evaluation Summary and Determination Notice, dated 01/09/2024, revealed the following, in part: Recommendations for Lesser Services: Short term counseling to adjust to the nursing facility, crisis intervention plan/safety plan, occupational therapy evaluation, structured leisure activities, and physical therapy evaluation. Specialized Services Recommendations: Outpatient therapy - individual, family, and group. Review of Resident #2's current Care Plan revealed no documentation of a Level II PASRR. Further review revealed no documentation the above mentioned OBH recommendations for services were implemented and/or offered. Review of Resident #2's Significant Change Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 03/25/2024 revealed the following, in part: A1500: Preadmission Screening and Resident Review (PASRR): Is the resident currently considered by the state level II PASRR process to have serious mental illness and/or intellectual disability or a related condition? Enter Code: 0, which indicated Resident #2 did not have a PASRR Level II. On 12/11/2024 at 4:48 p.m., an interview was conducted with S9LPN. She stated she and S10LPN were responsible for resident assessments and care plans. She reviewed Resident #2's significant change MDS dated [DATE] and confirmed A1500 PASRR was inaccurately coded. She reviewed Resident #2's care plan and confirmed she was care planned for Schizophrenia and Psychosis, but not a Level II PASARR. Resident #10 Review of Resident #10's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses which included Dementia, Schizoaffective Disorder, Major Depressive Disorder, and Insomnia. Review of Resident #10's BHSF Form 142 revealed he was approved for admission by Level II Authority for a temporary period effective 03/05/2024 through 03/04/2025. Review of Resident #10's OBH-PASRR Level II Evaluation Summary and Determination Notice, dated 03/08/2024, revealed the following, in part: Recommendations for Lesser Services: Training in independent living skills, crisis intervention plan/safety plan, and structured leisure activities. Specialized Services Recommendations: Outpatient therapy - individual and group. Review of Resident #10's current Care Plan revealed no documentation of a Level II PASRR. Further review revealed no documentation the above mentioned OBH recommendations for services were implemented and/or offered. Review of Resident #10's Significant Change MDS with an ARD of 07/31/2024 revealed the following, in part: A1500: Preadmission Screening and Resident Review (PASRR): Is the resident currently considered by the state level II PASRR process to have serious mental illness and/or intellectual disability or a related condition? Enter Code: 0, which indicated Resident #10 did not have a PASRR Level II. On 12/11/2024 at 4:48 p.m., an interview was conducted with S9LPN. She reviewed Resident #10's significant change MDS dated [DATE] and confirmed A1500 PASRR was inaccurately coded. She reviewed Resident #10's care plan and confirmed he was care planned for Schizophrenia and Dementia, but not a Level II PASARR. Resident #27 Review of Resident #27's Clinical Record revealed he was admitted to the facility on [DATE] with diagnosis which included Paranoid Schizophrenia and Dementia. Review of Resident #27's BHSF Form 142 revealed he was approved for admission by Level II Authority for a temporary period effective 05/11/2024 through 05/10/2025. Review of Resident #27's OBH-PASRR Level II Evaluation Summary and Determination Notice, dated 05/21/2024, revealed the following, in part: Recommendations for Lesser Services: Crisis intervention plan/safety plan, training in independent living skills, and structured leisure activities. Specialized Services Recommendations: Outpatient therapy - individual. Review of Resident #27's current Care Plan revealed no documentation of a Level II PASRR. Further review revealed no documentation the above mentioned OBH recommendations for services were implemented and/or offered. Review of Resident #27's Significant Change MDS with an ARD of 10/21/2024 revealed the following, in part: A1500: Preadmission Screening and Resident Review (PASRR): Is the resident currently considered by the state level II PASRR process to have serious mental illness and/or intellectual disability or a related condition? Enter Code: 0, which indicated Resident #27 did not have a PASRR Level II. On 12/11/2024 at 4:45 p.m., an interview was conducted with S10LPN. She stated she and S9LPN were responsible for resident assessments and care plans. She reviewed Resident #27's significant change MDS dated [DATE] and confirmed A1500 PASRR was inaccurately coded. She reviewed Resident #27's care plan and confirmed he was care planned for Schizophrenia, but not a Level II PASARR. Resident #100 Review of Resident #100's Clinical Record revealed he was admitted to the facility on [DATE] with diagnoses which included Post Traumatic Stress Disorder, Bipolar Disorder, Major Depressive Disorder, and Anxiety Disorder. Review of Resident #100's BHSF Form 142 revealed he was approved for admission by Level II Authority for a temporary period effective 02/16/2024 through 02/14/2025. Review of Resident #100's OBH-PASRR Level II Evaluation Summary and Determination Notice, dated 02/28/2024, revealed the following, in part: Recommendations for Lesser Services: Assisting in obtaining medical appliances and devices, training in independent living skills, crisis intervention plan/safety plan, and structured leisure activities. Review of Resident #100's current Care Plan revealed no documentation of a Level II PASRR. Further review revealed no documentation the above mentioned OBH recommendations for services were implemented and/or offered. Review of Resident #100's admission MDS with an ARD of 03/13/2024 revealed the following, in part: A1500: Preadmission Screening and Resident Review (PASRR): Is the resident currently considered by the state level II PASRR process to have serious mental illness and/or intellectual disability or a related condition? Enter Code: 0, which indicated Resident #100 did not have a PASRR Level II. On 12/11/2024 at 4:48 p.m., an interview was conducted with S9LPN. She reviewed Resident #100's Admission's MDS dated [DATE] and confirmed A1500 PASRR was inaccurately coded. She reviewed Resident #100's care plan and confirmed she was care planned for Anxiety, Depression, and Bipolar disorder, but not a Level II PASARR. On 12/11/2024 at 5:15 p.m., an interview was conducted with S11SW. She stated she was responsible for the facility's PASARRs. She stated once she received a resident's OBH-PASRR Level II Evaluation Summary and Determination Notice she reviewed it for recommendations. She stated she provided S9LPN and S10LPN with a list of PASARR Level II residents and a copy of the Level II PASARRs. She stated S9LPN and S10LPN also had access to the residents Level II PASARRs as they were scanned into the resident's electronic record. On 12/11/2024 at 5:45 p.m., an interview was conducted with S2DON. She reviewed Resident #2's Level II PASARR and Significant change MDS dated [DATE]. She confirmed Resident #2's Level II PASARR was inaccurately coded on the MDS. She reviewed Resident #2's care plan and confirmed she was care planned for Schizophrenia and Psychosis, but not a Level II PASARR. She reviewed Resident #10's Level II PASARR and Significant change MDS dated [DATE]. She confirmed Resident #10's Level II PASARR was inaccurately coded on the MDS. She reviewed Resident #10's care plan and confirmed he was care planned for Schizophrenia and Dementia, but not a Level II PASARR. She reviewed Resident #27's Level II PASARR and significant change MDS dated [DATE]. She confirmed Resident #27's Level II PASARR was inaccurately coded on the MDS. She reviewed Resident #27's care plan and confirmed he was care planned for Schizophrenia, but not a Level II PASARR. She reviewed Resident #100's Level II PASARR and admission MDS dated [DATE]. She confirmed Resident #100's Level II PASARR was inaccurately coded on the MDS. She reviewed Resident #100's care plan and confirmed he was care planned for Anxiety, Depression, and Bipolar Disorder, but not a Level II PASARR. She further confirmed the above mentioned recommendations for Residents #2, #10, #27 and #100 were not included in their care plans, and should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0699 (Tag F0699)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure a resident received trauma-informed care and services in a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure a resident received trauma-informed care and services in accordance with professional standards of practice for 1 of 1 (#100) residents reviewed with a diagnosis of Post-Traumatic Stress Disorder (PTSD). Findings: Review of Resident #100's Clinical Record revealed she was admitted to the facility on [DATE] with diagnoses which included PTSD. Review of Resident #100's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 03/13/2024 revealed Section I: Active Diagnoses, Psychiatric/Mood Disorder I6100-PTSD was not checked. Review of Resident #100's most recent Care Plan revealed Resident #100 was not care planned for PTSD. Review of Resident #100's Social History assessment dated [DATE] trauma section revealed the following questions and answers: Has resident experienced a traumatic event in the past? No. Does resident experience trauma-related symptoms? No. Review of Resident #100's Social assessment dated [DATE] trauma section revealed the following questions and answers: Has resident experienced a traumatic event in the past? No. Does resident experience trauma-related symptoms? No. Does resident experience an impact to their daily routine? No. Is resident in a current treatment plan? No. Review of Resident #100's Physician's Progress Notes dated 09/05/2024 to current revealed an active problem list which included PTSD as a diagnosis. Review of Resident #100's Psychiatric Notes dated 10/03/2024 and 11/08/2024 revealed diagnoses which included PTSD. On 12/11/2024 at 10:24 a.m., an interview was conducted with S5LPN. She confirmed she was assigned to Resident #100. She stated she was not aware of Resident #100's PTSD diagnosis nor interventions to prevent triggers or trauma reoccurrence. She stated she would have known Resident #100 had a PTSD diagnosis and interventions for the diagnosis by reviewing the care plan. On 12/11/2024 at 12:13 p.m., an interview was conducted with S12CNA. She confirmed she was assigned to Resident #100's. She stated she was not aware of Resident #100's PTSD diagnosis nor interventions to prevent triggers or trauma reoccurrence. On 12/11/2024 at 12:20 p.m., a telephone interview was conducted with S14PNP. He confirmed he provided psychiatric care to Resident #100. He stated she had diagnoses of PTSD and Major Depressive Disorder. He stated he was made aware of Resident #100's PTSD diagnosis from her Medical Records and History and Physical. He stated he had not asked Resident #100 about her PTSD diagnosis and triggers because she was nonverbal. S14PNP confirmed he did not contact Resident #100's responsible party to inquire about the PTSD diagnosis and possible triggers. He stated he was not aware of any guidance or process to follow when a resident had a PTSD diagnosis. He stated staff should have been aware of the PTSD diagnosis as it was documented on the monthly psychiatric progress notes. On 12/11/2024 at 1:21 p.m., an interview was conducted with S11SW. She stated herself or her assistant was responsible for completing a social assessment on a resident when he/she was admitted . She stated she would refer residents with the diagnosis of PTSD or history of PTSD out to a behavioral service provider and they would initiate interventions for proper care which would be reflected in the care plan. She stated the process was to review the resident's diagnosis list on admission and refer them to the appropriate services. She stated she was not aware of Resident #100's diagnosis of PTSD. She reviewed Resident #100's list of diagnoses and confirmed Resident #100 had a diagnosis of PTSD. She reviewed Resident #100's social history assessment dated [DATE] and verified the trauma section questions were answered no. She reviewed Resident #100's social assessment dated [DATE] and verified the trauma section questions all were answered no. S11SW confirmed based on Resident #100's diagnosis, both assessments should have been answered yes. She reviewed Resident #100's referral summary active problems section, and she confirmed PTSD was listed as a diagnosis. S11SW confirmed staff should have been aware Resident #100 had PTSD. On 12/11/2024 at 2:47 p.m., an interview was conducted with S13LPN. She confirmed she was Resident #100's nurse. She stated she was not aware of Resident #100's PTSD diagnosis nor interventions to prevent triggers or trauma reoccurrence. She stated she would have known Resident #100 had a PTSD diagnosis and interventions for the diagnosis by reviewing the care plan. On 12/11/2024 at 3:07 p.m., an interview was conducted with S9LPN. She stated she was responsible for MDS assessments and care plans. She stated MDS diagnoses were coded from Referral packets from other facilities, Hospital discharge paperwork, or Home face to face visits with the doctor. She stated when the MDS department selected the diagnoses on the MDS, it triggered staff to input interventions for the diagnosis on the care plan. S9LPN reviewed Resident #100's list of diagnoses, and confirmed Resident #100 had an active diagnosis of PTSD. She reviewed Resident #100's admission MDS with an ARD of 03/13/2024, and confirmed PTSD was not checked and should have been. She further confirmed, if the diagnosis was correctly selected, the system would have prompted staff to create a care plan. S9LPN reviewed Resident #100's Care plan and confirmed Resident #100 was not care planned for PTSD and should have been. On 12/11/2024 at 3:34 p.m., a phone interview was conducted S15SWA. She stated she was responsible for assisting with resident's assessments. She confirmed she remembered completing a social history and social assessment on Resident #100, but could not remember the details of completion. S15SWA stated she does not use the medical records when completing assessments. On 12/11/2024 at 5:42 p.m., an interview was conducted with S2DON. She stated she was not aware of Resident #100's PTSD diagnosis. S2DON reviewed Resident #100's care plan and confirmed she was not care planned for PTSD, and should have been. S2DON reviewed Resident #100's Admission's MDS with an ARD of 03/13/2024 and confirmed PTSD was not coded and should have been. On 12/11/2024 at 4:24 p.m., an interview was conducted with S1ADM. He confirmed Resident #100 was not properly assessed for PTSD diagnosis. S1ADM confirmed he expected staff to complete a care plan for Resident #100's PTSD diagnosis and triggers, and it was not done and should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure the medication error rate was less than 5% f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure the medication error rate was less than 5% for 2 (#23 and #31) of 4 (#23, #31, #45, and #75) residents observed during medication administration. A total of 39 opportunities were observed with 16 medication errors, which resulted in a medication error rate of 41.03%. This failed practice had the potential to affect any of the 116 residents currently residing in the facility. Findings: Review of the facility's policy titled Drug Administration and Documentation with a revision date of 04/2021 revealed the following, in part: Read the medication and compare it with the MAR (Medication Administration Record). Remember the five rights: 2. Right time Review of the facility's policy titled Administration of Medications with a revision date of 01/2024 revealed the following, in part: Procedure: 3. Drugs and biologicals are administered no more than one hour before or no more than one hour after the dosage time on the order. Oral Medication Administration Procedure 3. Verify the physician's order, comparing the medication label to the MAR to verify the following: d. Right time 5. Ensure the resident does not have any contraindications or special considerations for this medication. Resident #23 Review of Resident #23's Clinical Record revealed Resident #23 was admitted to the facility on [DATE] and had diagnoses, which included Chronic Obstructive Pulmonary Disease, Essential Hypertension, and Edema Unspecified. Review of Resident #23's current Physician's Orders revealed the following, in part: 11/01/2024 Furosemide 20 MG Give 1 tablet by mouth two times a day related to Edema. Hold for systolic less than 100. Review of Resident #23's vital signs from 12/01/2024 to 12/10/2024 revealed no documentation of Resident #23's blood pressure. On 12/10/2024 at 8:16 a.m., an observation was made of S5LPN administering Resident #23 1 tablet of Furosemide 20 MG by mouth. S5LPN did not obtain Resident #23's blood pressure. On 12/10/2024 at 9:20 a.m., an interview was conducted with S5LPN. S5LPN confirmed she did not check Resident #23's blood pressure this morning. S5LPN reviewed Resident #23's orders and confirmed the order for Furosemide 20 MG read to hold if the systolic pressure was less than 100. S5LPN confirmed Resident #23's blood pressure should have been obtained prior to administering the Furosemide 20 MG. Resident #31 Review of Resident #31's Clinical Record revealed Resident #31 was admitted to the facility on [DATE] and had diagnoses, which included Chronic Diastolic Heart Failure, Vascular Dementia, Sjogren's Syndrome, Dyspnea, Wheezing, Hypertensive Urgency, Major Depressive Disorder, Gout, and Essential Hypertension. Review of Resident #31's current Physician's Orders revealed the following, in part: Qvar RediHaler Inhalation Aerosol Breath Activated 40 MCG/ACT 2 puff inhale orally two times a day Savella Oral Tablet 50 MG Give 1 tablet by mouth two times a day Hydralazine HCI Tab 25 MG Give 1 tablet by mouth three times a day Uloric Oral Tablet 40 MG (Febuxostat) Give 1 tablet by mouth one time a day Multiple Vitamins-Minerals Tablet Give 1 tablet by mouth one time a day Pantoprazole Sodium EC Tab 40 MG Give 1 tablet by mouth one time a day Abilify Oral Tablet 15 MG (Aripiprazole) Give 1 tablet by mouth one time a day Carvedilol Tab 25 MG Give 1 tablet by mouth two times a day Cholecalciferol Tablet 1000 UNIT Give 2 tablets by mouth one time a day 2 tablets to equal 2000 IU Furosemide Tab 40 MG Give 1 tablet by mouth one time a day Olmesartan Medoxomil Tab 20 MG Give 1 tablet by mouth one time a day Pilocarpine HCL Tab 5 MG Give 1 tablet by mouth two times a day Senna Oral Tablet 8.6 MG (Sennosides) Give 1 tablet by mouth one time a day Buspirone HCLTablet 10 MG Give 1 tablet by mouth three times a day Aspirin Chew Tablet 81 MG Give 1 tablet by mouth one time a day Review of Resident #31's MAR for 12/2024 revealed the following medications were scheduled for administration at 8:00 a.m.: Qvar RediHaler Inhalation Aerosol Breath Activated 40 MCG/ACT 2 puff inhale orally two times a day Savella Oral Tablet 50 MG Give 1 tablet by mouth two times a day Hydralazine HCI Tab 25 MG Give 1 tablet by mouth three times a day Uloric Oral Tablet 40 MG (Febuxostat) Give 1 tablet by mouth one time a day Multiple Vitamins-Minerals Tablet Give 1 tablet by mouth one time a day Pantoprazole Sodium EC Tab 40 MG Give 1 tablet by mouth one time a day Abilify Oral Tablet 15 MG (Aripiprazole) Give 1 tablet by mouth one time a day Carvedilol Tab 25 MG Give 1 tablet by mouth two times a day Cholecalciferol Tablet 1000 UNIT Give 2 tablets by mouth one time a day 2 tablets to equal 2000 IU Furosemide Tab 40 MG Give 1 tablet by mouth one time a day Olmesartan Medoxomil Tab 20 MG Give 1 tablet by mouth one time a day Pilocarpine HCL Tab 5 MG Give 1 tablet by mouth two times a day Senna Oral Tablet 8.6 MG (Sennosides) Give 1 tablet by mouth one time a day Buspirone HCLTablet 10 MG Give 1 tablet by mouth three times a day Aspirin Chew Tablet 81 MG Give 1 tablet by mouth one time a day On 12/09/2024 at 9:45 a.m., an observation was made of S4LPN passing the above listed medications to Resident #31. S4LPN stated the medications administered to Resident #31 were scheduled to be administered at 8:00 a.m. On 12/09/2024 at 12:05 p.m., an interview was conducted with S4LPN. S4LPN stated if a resident has a medication scheduled for 8:00 a.m. she should administer the medication between 7:00 a.m. to 9:00 a.m. S5LPN confirmed she passed the above listed medications to Resident #31 after 9:00 a.m. On 12/10/2024 at 2:17 p.m., an interview was conducted with S2DON. S2DON stated when a resident had a medication order with a parameter the expectation was for the parameter to be followed. S2DON confirmed S5LPN should have checked Resident #23's blood pressure prior to administering the Furosemide 20 MG. S2DON confirmed this was a medication error. S2DON confirmed medications should be administered an hour before or an hour after the scheduled time. S2DON confirmed if a medication was scheduled for 8:00 a.m., the medication should be administered between 7:00 a.m. to 9:00 a.m. S2DON confirmed Resident #31's medications were administered outside of the window and this was a medication error.
Oct 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, and interviews, the facility failed to protect each residents' right to be free from physical abuse for...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, and interviews, the facility failed to protect each residents' right to be free from physical abuse for 1 (#1) of 3 (#1, #2, and #3) residents reviewed for abuse. The facility failed to ensure Resident #1 was free from physical abuse by Resident #2. Findings: Review of the facility's policy titled, Resident Abuse, with a review date of 1/2024, revealed the following, in part: Conduct that results in Resident Abuse is strictly prohibited. Resident #1 Review of Resident #1's clinical record revealed she was admitted to the facility on [DATE] with diagnosis which included Alzheimer's disease, Mood Disorder, and Anxiety. Review of Resident #1's quarterly MDS with an ARD of 10/14/2024 revealed the provider assessed the resident as having a BIMS of 9, which indicated the resident was cognitively impaired. Review of the facility's state agency reportable incidents for Resident #1 revealed the following: Accused Allegations: Physical Abuse Date: 10/11/2024 Incident Description: Resident #1 was found on smoking patio with scratches to right arm and face. Review of Resident #1's nurse's note dated 10/11/2024 revealed the following in part, Resident #1 was involved in an altercation on the smoking patio. Resident #2 Review of Resident #2's clinical record revealed she was admitted to the facility on [DATE] with diagnoses, which included Right Side Hemiplegia/Hemiparesis following CVA, Aphasia, and Schizoaffective disorder. Review of Resident #2's quarterly MDS with an ARD of 10/02/2024 revealed the provider assessed the resident as having a BIMS of 15, which indicated she was cognitively intact. Review of Resident #2's current Plan of Care revealed the resident has physical behavioral symptoms directed towards others. (10/11/2024) Review of Resident #2's nurses' note dated 10/11/2024 , revealed in part: Resident #2 got into an altercation with Resident #1 on the smoking patio. Resident #2 scratched and hit Resident #1 which caused injuries to her face and arm. On 10/20/2024 at 8:45 a.m., an interview was conducted with S4LPN. She stated she was working on 10/11/2024 and was caring for Resident #1. She stated the Director of Nurses told her Resident #2 hit Resident #1 on 10/11/2024. On 10/30/2024 at 11:10 a.m., an interview was conducted with Resident #1. She stated she was hit by Resident #2 on the smoking patio. On 10/30/2024 at 12:45 p.m. an interview was conducted with S5H. She stated on 10/11/2024, she saw Resident #1 on the smoking patio with scratches to her arm and face. She stated that she immediately reported this to the DON. On 10/30/2024 at 12:50 a.m. an interview was attempted with DON, she was unavailable. On 10/30/2024 at 1:00 p.m., an interview was conducted with S2ADON. She stated on 10/11/2024, S5H notified administration that Resident #1 was on the smoking patio with scratches to her right arm and face. S2ADON stated Resident #1 was unable to say what happened. On 10/30/2024 at 2:00 p.m., an interview was conducted with S6RN. She stated she assessed Resident #1 on 10/11/2024 after the incident on the smoking patio. She stated the resident had scratches to her right arm and face. She stated the NP was notified and the wounds were cleaned and antibiotic ointment was applied. On 10/30/2024 at 2:50 p.m., an interview was conducted with S1ADM. S1ADM stated on 10/11/2024, he was notified there was an altercation between Resident #1 and #2. He stated he reviewed video footage from the smoking patio on 10/11/2024 and confirmed he observed Resident #2 hit Resident #1. S1ADM stated the residents were immediately separated, Resident #1's injuries were assessed and treated, and Resident #2 was sent out to the emergency room for evaluation. The facility implemented corrective actions which were completed prior to the State Agency's investigation, thus it was determined to be a Past Noncompliance citation. On 10/30/2024 at 5:00 p.m., an interview was conducted with S1ADM. He provided documentation the facility initiated an effective Plan of Correction on 10/11/2024 which included: 1. Problem identified: Resident #2's wheel chair gets caught on Resident #1's wheelchair and Resident#1 scratches her while trying to get unlatched. 2. Plan of action with projected completion date 11/01/2024 - Immediate action conducted with Resident #1 and Resident #2 were separated. - First aid was provided/assessed by medical staff. - Resident #2 on one on one supervision until being send to geriatric psych. - Local police department was called to the scene (Report #24-260763). - The new smoking patio opened to keep Resident #1 and Resident #2 apart initially. - In-services were performed to keep Resident #1 and Resident #2 apart and abuse/neglect. 3. The following monitoring was conducted: - S1ADM supervised smoking patio when Resident #2 was reintroduced to regular smoking patio 3+ times a week for three weeks or until determined safe. - High risk meetings held weekly with ID team to determine if residents are safe together. 4. Current plan of action was effective.
Sept 2024 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Requirements (Tag F0622)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure a resident's chart contained the required documentation in...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to ensure a resident's chart contained the required documentation in the medical record for 1 (#1) of 3 (#1, #2, and #3) residents reviewed for emergency transfers. Findings: Review of Resident #1's clinical record revealed the resident was admitted to the facility on [DATE] and discharged on 08/07/2024. Review of the facility's Emergency Transfer Log dated August 2024 revealed Resident #1 was transferred from the nursing facility to a local hospital on [DATE] and the facility was not accepting Resident #1 back to the facility. Review of Resident #1's physician notes and nursing notes from August 2024 revealed no documentation of the reason for discharge On 09/10/2024 at 9:41 a.m., a telephone interview was conducted with the social worker at the local hospital. She stated the hospital tried to discharge Resident #1 back to the nursing facility on 08/07/2024, and the DON said the resident could not return due to his aggressive behaviors and elopement risk. On 09/10/2024 at 10:13 a.m., an interview was conducted with S2DON. She confirmed there was no documentation in Resident #1's clinical record justifying the reason for discharge of Resident #1. She stated he had aggressive behaviors on 08/06/2024 which put the safety of other residents at risk. She stated he was an elopement risk and tried to leave the facility on 08/06/2024. She stated when he was originally admitted he was admitted to a bed on a non-secured hall and she felt it was not safe for him to return to a non-secured unit due to his elopement risk. She confirmed there was no documentation of the behaviors staff witnessed in Resident #1's chart and there should have been. On 09/10/2024 at 12:05 p.m., an interview was conducted with S1ADM. He stated Resident #1 displayed aggressive behavior to staff upon admission to the facility on [DATE], which was why he was transferred to the hospital. He stated the resident's aggressive behaviors put the safety of other residents at risk. He confirmed there was no documentation justifying the reason for discharge of Resident #1.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to provide documentation of the notice of discharge to the Ombudsman...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews, the facility failed to provide documentation of the notice of discharge to the Ombudsman for a facilitated initialed discharge of a hospitalized resident for 1 (#1) of 3 (#1, #2, and #3) resident's records reviewed. This deficient practice had the potential to affect any of the 119 residents who reside in the facility. Findings: Review of Resident #1's clinical record revealed the resident was admitted to the facility on [DATE] and discharged on 08/07/2024. Review of the facility's Emergency Transfer Log dated August 2024 revealed Resident #1 was transferred from the nursing facility to a local hospital on [DATE]. Review of the transfer/discharge notification revealed in part: Dear, Resident #1, This letter is to inform you of the facility initiated transfer/discharge to the local hospital on [DATE] due to an emergency situation for the following reasons: We are no longer able to meet your needs in this facility and the transfer is necessary for your welfare. The safety of individuals in this facility is endangered as a result of Behaviors. Discharge/transfer to local hospital. Effective date: 08/06/2024. Signed by the facility administrator on 08/07/2024. Further review of the notification form revealed the following in part: Number called: Resident #1's son number on 08/07/2024 at 12 p.m. No answer written to the side. Name of Resident Representative contacted: Resident #1's son Date mailed: 08/07/2024. On 09/05/2024 at 2:13 p.m., a telephone interview was conducted with the local state Ombudsman. She stated she was verbally notified by S1ADM that Resident #1 was transferred to the local emergency room on [DATE] for evaluation and treatment of behaviors. The Ombudsman confirmed she did not receive a copy of the involuntary discharge letter dated 08/06/2024 until 08/14/2024 after she requested it. She stated the facility initiated a discharge on Resident #1 on 08/07/2024 immediately after he exhibited behaviors on 08/06/2024. On 09/10/2024 at 11:15 a.m., an interview was conducted with S4AM. She confirmed the discharge of Resident #1 was a facility initiated discharge on [DATE]. She confirmed she had no documentation proving a copy of the notification of discharge was provided to the Ombudsman until 08/14/2024. She confirmed the Ombudsman should have been provided immediate notification of Resident #1's discharge.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

MDS Data Transmission (Tag F0640)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure a reentry MDS assessment was completed and transmitted time...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure a reentry MDS assessment was completed and transmitted timely for 1 (#2) of 3 (#1,#2,#3) residents reviewed for Resident Assessment. Findings: Review of Resident #2's clinical record revealed he was admitted to the facility on [DATE] and was sent to the hospital on [DATE]. Further review revealed Resident #2 returned to the facility on [DATE] with a reentry MDS assessment opened. Review of the Reentry assessment status revealed it was incomplete and never transmitted. On 09/10/2024 at 10:11 a.m., an interview was conducted with S3CM. She stated she performed a reentry assessment on 07/05/2024 for Resident #2 upon return from the hospital. She stated the MDS assessment was never completed and transmitted and was overdue to be transmitted. She stated she had 7 days to complete the assessment and 14 days from the reentry date to transmit the MDS assessment. She confirmed the assessment was not completed and transmitted within the required time frames and should have been. On 09/10/2024 at 10:45 a.m., an interview was conducted with S2DON. She reviewed Resident #2's reentry assessment performed on 07/05/2024. She confirmed the MDS assessment was incomplete and never transmitted and was overdue to be submitted. She stated staff had 7 days to complete the assessment and 14 days from the reentry date to transmit the MDS assessment. She confirmed it should have been completed and transmitted in a timely manner and was not.
Aug 2024 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the provider failed to ensure physician's orders were implemented for 1 (#3) ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the provider failed to ensure physician's orders were implemented for 1 (#3) of 2 (#1 and #3) residents sampled for tube feedings. Findings: Review of the facility's policy titled, Tube Feeding, dated 12/2015, revealed, in part: 1. All tube feedings will be administered in accordance with verified medical necessity, established infection control policies and procedures and physician's orders. Review of Resident #3's Clinical Record revealed he was admitted on [DATE] and had diagnoses which included, Dysphagia Oropharyngeal Phase, Gastrostomy, and Specified Symptoms and Signs Involving the Digestive System and Abdomen. Review of Resident #3's Quarterly MDS with an ARD of 05/27/2024 revealed a blank BIMS, which indicated the resident's cognitive ability was unable to be determined. Review of Resident #3's physician's orders revealed the following, in part: Tube feeding formula Peptamen at 65 ml/hour for 24 hours to deliver 2340 calories, 106 grams of protein, 2760 total volume. On 08/02/2024 at 9:42 a.m., an observation was made of Resident #3 in his room. A bag of Peptamen, tube feeding formula, was hanging and contained 700 ml of liquid. The bag was labeled 08/02/2024 at 3:30 a.m. The tube feeding pump was turned off. On 08/02/2024 at 9:51 a.m., an interview was conducted with S3S. S3S stated the tube feeding for Resident #3 should be infusing at 65 ml/hour continuously. S3S observed and confirmed Resident #3's tube feeding pump was not on and infusing and should have been. On 08/02/2024 at 2:22 p.m., an interview was conducted with S2DON. S2DON confirmed nurses should follow all physician orders regarding tube feedings. S2DON stated if there was no physician orders to hold Resident #3's tube feeding, the pump should be on and running continuously per physician's orders.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to maintain an infection prevention and control program...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review, the facility failed to maintain an infection prevention and control program designed to provide a safe and sanitary environment to help prevent the development and transmission of infection. The facility failed to ensure staff wore proper Personal Protective Equipment (PPE) while performing incontinent care for 1 (#R1) of 2 (#3 and #R1) residents reviewed for Enhanced Barrier Precautions (EBP). Findings: Review of the facility's policy titled, Enhanced Barrier Precautions, dated 03/2024, revealed, in part: Enhanced Barrier Precautions require the use of gown and gloves only for high-contact resident care activities. Review of Resident #R1's Clinical Record revealed she was admitted to the facility on [DATE] with diagnoses, which included Gangrene, Pressure Ulcer of Sacral Region, Stage 3, Surgical Incision to Left Inner Thigh, Surgical Incision Left Knee, and Left Groin Wound. Review of Physician's Orders for Resident #3, revealed the following, in part: 07/27/2024 Enhanced Barrier Precautions-gown and gloves to be worn during high contact resident care activities (dressing, bathing, transfers, changing linens, hygiene, changing briefs, toileting, chronic wound care, device care-central line, urinary catheter, feeding tube). On 08/02/2024 at 9:10 a.m., an observation was made of Resident #R1's door. Signage on Resident #R1's door indicated Enhanced Barrier Precautions was required for direct contact. On 08/02/2024 at 9:13 a.m., an observation was made of incontinent care of Resident #R1. S4S entered Resident #R1's room, donned only gloves, and performed incontinent care of Resident #R1's without donning a gown. On 08/02/2024 at 9:15 a.m., an interview was conducted with S4S. S4S confirmed Resident #R1 is on EBP for wounds. S4S confirmed she did not wear a gown when she performed incontinence care on Resident #R1 and should have. On 08/02/2024 at 9:26 a.m., an interview was conducted with S2DON. S2DON stated she expects all staff to have on a gown when having direct contact with residents on Enhanced Barrier Precautions.
MINOR (C) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on observation, interview, and record review, the facility failed to ensure nurse staffing data was posted daily in a prominent location readily accessible to residents and visitors. This defici...

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Based on observation, interview, and record review, the facility failed to ensure nurse staffing data was posted daily in a prominent location readily accessible to residents and visitors. This deficient practice had the potential to affect any of the 122 residents residing in the facility. Findings: Review of the facility's policy dated 06/2024 and titled Posting of Nurse Staffing Information revealed in part, the following: The facility must post the following information on a daily basis. 1. Facility name 2. Current date 3. The total number and actual hours worked 4. Resident census Posting Requirements: The facility shall post nurse staffing information on a daily basis at the beginning of each shift. An observation was made on 08/01/2024 at 9:45 a.m. of the staffing data sheet dated 07/30/2024. Further review revealed no documentation of the actual hours worked by registered nurses, licensed practical nurses or licensed vocational nurses, and certified nurse aides for 07/30/2024. No documentation of staffing data sheets dated 07/31/2024 or 08/01/2024. An interview was conducted on 08/01/2024 at 9:46 a.m. with S1ADM. He reviewed the nurse staffing data sheet dated 07/30/2024. He confirmed the staffing data sheets should include actual hours worked by registered nurses, licensed practical nurses or licensed vocational nurses, and certified nurse aides, and it did not. He further confirmed the staffing data sheets should be completed and posted daily.
Nov 2023 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews the facility failed to ensure expired medications and biologicals were not available for us...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews the facility failed to ensure expired medications and biologicals were not available for use and administration to residents as evidenced by: Expired medications, loose tablets, and, medications with no open dates being stored in [NAME]. Findings: An observation was made on 11/05/2023 at 9:50 a.m. with S2DON and S7LPN of [NAME]. The following was observed: 1 bottle of pain relief gel missing open date located in the top drawer of [NAME] 4 white tablets loose in the back of the top drawer of [NAME] Lidocaine 1% (50ml) bottle with Expiration date of 09/2023, opened, located in the back of the top drawer of Cart A An interview was conducted with S7LPN on 11/05/2023 at 9:50 a.m. She stated she did not know why the expired Lidocaine bottle and loose anti-nausea pills were in [NAME], but should have been removed. She stated she did not know when the pain relief gel bottle was opened and it should have had an open date on it. She stated the charge nurse and S2DON were responsible for regular checks on Cart item inventory. An interview was conducted with S2DON on 11/05/2023 at 10:00 a.m. She said she was responsible for monitoring and checking the medication carts for expired medications. She confirmed the bottle of Lidocaine expiration date of 09/2023 and should have been discarded. S2DON confirmed missing open date on pain relief gel bottle and 4 white tablets loose in top drawer should have been removed and were not.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on interviews, observations, and policy review the facility failed to maintain an infection control program designed to provide a safe, sanitary environment and to help prevent the development a...

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Based on interviews, observations, and policy review the facility failed to maintain an infection control program designed to provide a safe, sanitary environment and to help prevent the development and transmission of disease and infection for 2 of 2 Residents (#210, #94,) observed during medication administration. Findings: Review of the facility's Infection Control-Hand Hygiene policy revealed the following, in part: Indications for Hand Washing 2. Hand hygiene should be performed between all contact with residents or when entering and exiting a resident's room 3. Before and after procedures 4. Before and after applying gloves On 11/07/2023 at 8:40 a.m., an observation was made of S8LPN preparing medications for administration. She donned gloves, prepared medications and administered medications to Resident #63. Without changing gloves or performing hand hygiene, S8LPN proceeded to prep Resident #210's medications. S8LPN then entered Resident #210's room, touched her own hair and nose, and administered the medications to the resident. Next, S8LPN removed a used medication patch from Resident #210's skin, then applied a new medication patch. S8LPN removed the soiled gloves at this point and did not perform hand hygiene. She then returned to the medication cart to retrieve another medication for Resident #210. She then returned to the room and administered the oral medication to Resident #210. S8LPN proceeded to exit Resident #210's room and prepare medications for Resident #94 without performing hand hygiene. On 11/07/2023 at 8:48 a.m., an observation was made of S8LPN during medication pass and peri care. S8LPN was called to assist a staff member with Resident #94's peri care and position change in bed. S8LPN entered Resident #94's room and set the resident's medication cup of pills on the bedside table. S8LPN was observed to don gloves without performing hand hygiene, assisted with peri-care to include holding resident onto left side, rolling Resident onto right side, and repositioning of Resident #94. She then removed the soiled gloves and without performing hand hygiene picked up a glass of water and the medication cup from bedside table. S8LPN then administered medications to Resident #94 without performing hand hygiene. Immediately after the above observation, an interview was conducted with S8LPN. S8LPN verified the above observations and stated she should have performed hand hygiene before prepping and administering Resident #210's medication. She verified she should have changed her gloves and performed hand hygiene after touching her own hair and nose and before administering medications. She verified she should have changed her soiled gloves during peri care before touching Resident #94's environment and administering Resident #94's medication. On 11/07/2023 at 10:14 a.m., an interview was conducted with S3ADON. She stated during medication administration the nurse was expected to perform hand hygiene before and after each medication administration. She stated the nurse should perform hand hygiene before applying gloves and after removal of soiled gloves. She confirmed S8LPN had not followed proper infection control practices.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure a resident with an identified mental health diagnosis was r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure a resident with an identified mental health diagnosis was referred for a Preadmission Screening and Resident Review (PASRR) Level II evaluation as required for 3(#14, #33, #71) of 7 (#14, #28, #33, #39, #40, #44, #71) sampled resident records reviewed for PASRR. Findings: Resident #14 Review of the Clinical Record revealed Resident #14 was admitted to the facility on [DATE] with diagnoses which included: Major Depressive Disorder (05/05/2021), Schizoaffective Disorder (06/02/2021) and Unspecified Dementia without Behavioral Disturbance (07/28/2022). Review of Resident #14's Level I PASRR Screening and Determination form revealed previous assessment was performed on 4/22/2021. Resident #33 Review of the Clinical Record revealed Resident #33 was admitted to the facility on [DATE] with diagnoses which included: Unspecified Dementia with Behavioral Disturbance (11/23/2020); Major Depressive Disorder, Recurrent, Severe with Psychotic Symptoms (04/06/2016); Unspecified Psychosis (05/30/2014), Delusional Disorder (03/03/2014). Review of Resident #33 Level I PASRR Screening and Determination form revealed previous assessment was performed on 08/28/2013. Resident #71 Review of the Clinical Record revealed Resident #71 was re-admitted to the facility on [DATE] with diagnoses which included: Unspecified Psychosis (07/31/2019), Dementia with Behavioral Disturbances (09/23/2019), and Major Depressive Disorder, Recurrent, Moderate (03/09/2022). Review of Resident #71's Level I PASRR Screening and Determination form revealed previous assessment was performed on 07/08/2019. On 11/07/2023 at 9:00 a.m., an interview was conducted with S4SSD. She stated when a resident acquired a new mental health diagnosis she submitted a Resident Review form to the Office of Behavioral Health for a PASRR Level II referral. She verified residents #14, #33, and #71 had newly acquired mental health diagnoses. She confirmed Resident Review Forms were not sent to the appropriate state agency for the newly acquired diagnosis and should have been. She confirmed there were no PASRR Level II determination forms on file for residents #14, #33, and #71. On 11/08/2023 at 9:10 a.m., an interview was conducted with S1DON. She stated she was not familiar with the PASRR process due to social services completing and submitting Resident Review forms to the appropriate state agency. She confirmed if a Resident Review form was required due to newly acquired mental health diagnoses it should have been submitted accordingly.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on record review, observations, and interviews, the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety. This had the potential to...

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Based on record review, observations, and interviews, the facility failed to store, prepare, and serve food in accordance with professional standards for food service safety. This had the potential to affect 110 residents who were served meals from the kitchen. Findings: Review of the facility's policy titled Food Storage Labeling revealed the following: Policy: The facility will ensure the safety and quality of food by following good storage and labeling procedures. Procedure: 1. Labeling a. All temperature controlled foods and ready to eat foods that are prepared in the facility and held for longer than twenty-four hours will be labeled. 3. Rotation a. First In, first Out Method used to rotate food in all storage areas Identify the food item's use by date or expiration date. An observation was made on 11/05/2023 at 7:30 a.m. of the facility's walk-in refrigerator with S6KC. The following was observed: -One opened, unlabeled 32 ounce plastic container. The inside of the container was observed with ten black/green fuzzy, circular, dime sized spots. Open date on top was 9/15/2023. -One gallon container of coleslaw, half full with no open date. An interview was conducted on 11/05/2023 at 7:30 a.m. with S6KC. S6KC stated the 32 ounce plastic container was cheese and was molded. S6KC verified the black/green was mold, the cheese was available for use and should not have been available or served. An interview was conducted on 11/05/2023 at 9:30 a.m. with S5DM. She confirmed the above observations. She confirmed the above food items were available for resident use. She confirmed all expired food items should have been discarded and not available for resident use. She stated the black/green fuzzy, circular spots inside the cheese container was mold. She confirmed all opened food items should have a label including an opened and expiration date. An interview was conducted on 11/08/2023 at 8:55 a.m. with S1ADM. S1ADM confirmed all food storage items should be labeled and checked for both opened and expiration dates. S1ADM confirmed the black and green, fuzzy spots observed by S5DM in the cheese container was mold was unacceptable. S1ADM said the container would be available for resident use and should not have been.
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Data (Tag F0851)

Minor procedural issue · This affected most or all residents

Deficiency Text Not Available

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Deficiency Text Not Available
Oct 2023 2 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to protect the residents' right to be free from sexua...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to protect the residents' right to be free from sexual abuse by Resident #1 for 2 (#2 and #3) of 3 (#2, #3, and #4) residents reviewed for abuse. This deficient practice resulted in an immediate jeopardy situation on 10/11/2023 at 5:07 a.m. when Resident #1, a resident with a history of sexually inappropriate behaviors, touched Resident #2, a severely cognitively impaired resident, on the vagina in the facility's dining room. At 5:07 a.m., S5CNA observed Resident #1 touching Resident #2 inappropriately. At that time, S5CNA, alerted S6LPN of the incident. S6LPN failed to report the incident to administration and failed to implement adequate interventions after the incident. There was a likelihood for Resident #1 to sexually abuse female residents until the following morning of 10/12/2023, when Administration was made aware of the sexual abuse and placed Resident #1 on one to one supervision. The facility implemented corrective actions which were completed prior to the State Agency's investigation, thus it was determined to be a Past Noncompliance Citation. Findings: Review of the facility's policy titled, Incident Investigation and Reporting revealed the following, in part: 1. Each resident residing in this facility has the right to be free from any type of abuse including: sexual. 2. Relevant Terms: Sexual Abuse: Is nonconsensual sexual contact of any types with a resident. 6. The facility will thoroughly investigate all alleged violations under the direct supervision of the Administrator. The facility will take all necessary steps to prevent occurrence and/or further potential abuse while the investigation is in progress. Any employee of the facility involved in incidents of abuse, neglect, misappropriation, and exploitation will be suspended pending investigation until such time as the facility investigation is complete. Consider Emergency QA meeting and processes as needed. 7. During and after the investigation, the residents will be protected from harm through frequent supervision by staff. In the case of resident-to-resident suspected abuse, the parties will remain separated from one another until the investigation has been completed. Resident #1 Review of Resident #1's Clinical Record revealed he was admitted to the facility on [DATE]. Review of Resident #1's Yearly MDS with an ARD of 05/09/2023 revealed, in part, a BIMS of 14, which indicated he was cognitively intact. Review of Resident #1's Care Plan revealed the following, in part: Problem: Resident exhibits behaviors and needs behavioral monitoring. History of inappropriate behaviors directed towards another resident. Interventions: 07/09/2023 - increased supervision 07/10/2023 - sent to Inpatient Psychiatric Facility Monitor for aggressive sexual behaviors every shift Review of Resident #1's Nurses' Notes dated July 2023 revealed the following, in part: 07/09/2023 at 1:30 p.m. by S7LPN: Charting for 07/09/2023 at 12:45 p.m. reported by S8CNA that resident was noted with his hand inappropriately under another female resident's dress in dining room. S1ADM and S2DON were made aware of incident. 07/10/2023 at 10:26 a.m. by S9SW: Sent referral to a local behavior hospital for behaviors. Review of Resident #1's Incident Report dated 07/09/2023 at 5:16 a.m. revealed the following, in part: Incident Reported By: S8CNA Person Completing Report: S7LPN Type of Incident: Behavior Location of Incident: Dining Room Narrative of Incident: Made aware per S8CNA that resident was noted with his hand inappropriately under a female resident's dress in dining room. Review of S8CNA's written witness statement dated 07/09/2023 revealed the following, in part: I was walking passed the dining room when I noticed Resident #1 had his hand up Resident #3's dress. Review of Resident #1's Paperwork from a local Psychiatric Hospital with an admission date of 07/10/2023 revealed the following, in part: Chief Complaint in patient's own words: Why are you here? Resident #1 stated, I did something bad. I touched a woman on her leg. Assessment: Patient interview: He stated, I hope you can let me go home .I made a silly mistake - I really regret what I did. They don't have to worry about me doing that. Resident #3 Review of Resident #3's Clinical Record revealed she was admitted to the facility on [DATE] and had diagnoses which included Depression, Aphasia, Cognitive Communication Deficit, Anxiety Disorder, Unspecified Psychosis Not Due to a Substance or Known Physiological Condition, and Alzheimer's Disease. Review of Resident #3's MDS with ARD of 05/03/2023 revealed a BIMS of 5, which indicated she was severely cognitively impaired. Review of Resident #3's current Care Plan revealed the following, in part: Problem: Resident has short term memory problems. Problem: Resident has altered thought process related to severely impaired cognition. Review of Resident #3's Nurses' Notes dated July 2023 revealed the following, in part: 07/09/2023 at 1:39 p.m. by S11LPN: CNA reported resident was observed sitting in the dining room during lunch time while another male resident had his hand under the resident's dress. Review of Resident #3's Incident Report dated 07/09/2023 at 12:45 p.m. revealed the following, in part: Incident Reported By: S8CNA Person Completing Report: S11LPN Type of Incident: Physical Contact - Resident Location of Incident: Dining Room Incident Description: CNA reported resident was observed sitting in the dining room during lunch time while another male resident had his hand under the resident's dress . Resident is confused and unaware of the incident. Review of the facility's Self-Reported Incident Report for Resident #3 revealed the following, in part: Occurred: 07/09/2023 at 12:30 p.m. Incident Investigation: NFA reviewed surveillance footage and found the following: At 12:30 p.m., Resident #3 can be seen rolling her wheelchair towards Resident #1's table. When she gets to his table, Resident #1 reaches out his hand and they shake hands. The two hold their hands together. At 12:31 p.m., Resident #1 releases his hand and touched Resident #3 on her thigh and rubs his hand up and down her leg. Within the same minute, Resident #1 puts his hand up Resident #3's dress. 34 seconds later, facility CNA separated the two . An interview was attempted with Resident #3 on 10/17/2023 at 10:47 a.m. She was unable to answer questions appropriately. Telephone interviews were attempted with S8CNA on 10/17/2023 at 10:00 a.m., 10:24 a.m., and 12:15 p.m. with no success. An interview was conducted with S13CN on 10/17/2023 at 11:10 a.m. She stated she was familiar with Resident #1 and he had a tendency to have sexual behaviors. She stated Resident #1 was transferred to a local psychiatric hospital in July 2023 for a sexual behavior incident involving Resident #3. An interview was conducted S9SW on 10/17/2023 at 11:34 a.m. She stated Resident #1 was sent to a local psychiatric hospital in July 2023 after an incident involving Resident #3. She stated Resident #1 was of sound mind. She stated Resident #3 did not have the capacity to consent to any type of sexual relationship or contact. An interview was conducted with S2DON on 10/18/2023 at 11:37 a.m. She confirmed Resident #3 did not have the capacity to consent to any type of sexual relationship or contact. She stated upon reviewing the video footage dated 07/09/2023, she could see Resident #1 touching Resident #3's thigh and rubbing her leg near the knee. An interview was conducted with S1ADM on 10/17/2023 at 2:01 p.m. He stated an incident occurred involving Resident #1 and Resident #3 on 07/09/2023. He stated during his interview with Resident #1 regarding the incident, Resident #1 stated he made a mistake. He stated he submitted a self-reported incident report and his observation of the video footage would have been accurate. He confirmed Resident #3 did not have the capacity to consent to any type of sexual relationship or contact due to her severely impaired cognitive state. He stated Resident #1 was transferred to a behavior hospital after the incident and when he returned, sexual behavior monitoring was implemented. He stated the monitoring for Resident #1 was for the staff to document on the monitoring every shift and report if Resident #1 exhibited any sexual behaviors. Resident #1 Review of Resident #1's Nurses' Notes dated 07/18/2023 revealed the following, in part: 1:46 p.m. by S10LPN: Resident #1 returned from a local psychiatric hospital today .His medications still the same as before and the nurse said all they did was have some therapy sessions and he realized what he did was wrong and inappropriate behavior Review of Resident #1's MDS with an ARD of 09/21/2023 revealed, in part, a BIMS of 10, which indicated he was moderately cognitively impaired. Review of Resident #1's Incident Report dated 10/11/2023 at 5:16 a.m. revealed the following, in part: Incident type: Other Incident reported by: S5CNA Report prepared by: S3ADON Narrative of Incident: This resident was witnessed touching another resident. Review of S5CNA's written witness statement dated 10/11/2023 revealed the following, in part: I, S5CNA, was coming around the nurses' station at 5:15 a.m. Wednesday morning when another resident got my attention pointing at Resident #1 that had his hand on Resident #2 inappropriately. Signed: S5CNA Review of the Police Department Incident Report for suspect Resident #1 dated 10/12/2023 revealed the following, in part: Charge: 14:43.1-Sexual Battery/Forcible Arrest Charge: 14:43.1-Sexual Battery/Forcible Offense: Sexual Battery On October 12, 2023, I, Detective with the local Police Department Special Victims Unit, responded to the facility regarding a possible sexual assault. .The facility found video of the incident in question which took place in the common area on October 11, 2023. I observed the video which showed Resident #2, who according to staff is nonverbal and cannot move, sitting in a chair when Resident #1 approaches in his wheelchair. Resident #1 taps Resident #2 and looks around before moving his hand under the blanket in Resident #2's lap. Resident #1 then switches hands and appears to be moving his hand. Resident #1 continues to do this until a staff member comes through the hall at which time, he backs away fast and then moves to the other side of the room. After a few minutes pass I observed Resident #1 then lift his hands to his nose. Resident #1 does this a second time before a bystander, who is also nonverbal, attempts to flag down someone to bring attention to Resident #1 and Resident #2. Another resident alerts the nurse who stands but Resident #1 had quickly backed away from Resident #2 once more. I contacted Resident #1 who according to staff was of sound mind and in the nursing home due to age, and advised him of his rights. Resident #1 advised he understood and was asked about the incident on the video. Resident #1 admitted to touching Resident #2's vagina with skin-to-skin contact. Resident #1 was placed under arrest and charged with Felony Sexual Battery. Case closed by arrest. Review of Resident #1's Nurses' Notes dated 10/12/2023 revealed the following, in part: 8:51 a.m. by S3ADON: Upon notification of inappropriate incident, resident was placed one-on-one supervision until sent out. Review of the facility's Emergency Transfer Log dated October 2023 revealed, in part, Resident #1 was transferred to jail on 10/12/2023 for an inappropriate sexual incident. Resident #2 Review of Resident #2's Clinical Record revealed she was admitted to the facility on [DATE] and had diagnoses which included Cerebral Atherosclerosis, Generalized Anxiety Disorder, Muscle Wasting and Atrophy, Vascular Dementia without Behavioral Disturbance, and Cognitive Communication Deficit. Review of Resident #2's Yearly MDS with an ARD of 08/02/2023 revealed, in part, a BIMS of 99, which indicated Resident #2 was unable to complete the BIMS assessment related to a memory problem. Review of Resident #2's current Care Plan revealed the following, in part: Problem: Resident has short term memory problems and long term memory problems. Diagnosis: Vascular Dementia. Problem: Altered thought process related to Dementia. Severely impaired decision making. Review of Resident #2's Incident Report dated 10/11/2023 at 5:16 a.m. revealed the following, in part: Incident type: Other Incident reported by: S5CNA Report prepared by: S3ADON Narrative of incident: CNA reported another resident was touching this resident. Interviews were attempted with Resident #2 on 10/16/2023 at 11:29 a.m. and 10/17/2023 at 1:50 p.m. Resident #2 was unable to answer questions. An interview was conducted with S14CNA on 10/17/2023 at 9:27 a.m. She stated she frequently was assigned to Resident #2. She stated Resident #2 was unable to communicate effectively and did not have the capacity to consent to any type of sexual relationship or contact. She stated one resident touching another resident inappropriately or without consent was sexual abuse. An interview was conducted with S15LPN on 10/17/2023 at 10:53 a.m. She stated she had taken care of Resident #2 for four months. She stated Resident #2 could not meaningfully communicate and was unable to recall events. She stated Resident #2 did not have the capacity to consent to any type of sexual relationship or contact. She stated one resident touching another resident inappropriately or without consent was sexual abuse. An interview was conducted with S16LPN on 10/17/2023 at 1:13 p.m. She confirmed she was assigned to Resident #2 on 10/11/2023 from 6:00 a.m. to 2:00 p.m. She stated when she arrived for her shift, Resident #2 was in the dining room. She stated Resident #2 was not cognitive and was not capable of consenting to any type of sexual relationship or contact. She confirmed Resident #1 touching Resident #2 in the vaginal area was sexual abuse. Review of the facility's video footage of the dining room conducted on 10/17/2023 at 2:10 p.m. with S1ADM who confirmed the below observation: Video footage on 10/11/2023 beginning at 4:59 a.m.: 5:00 a.m. - Resident #1 placed his right hand on Resident #2's arm/torso area and then immediately backed away. 5:01:38 a.m. - Resident #1 saw a CNA coming from the locked unit and backed away from Resident #2. 5:05:39 a.m. - Resident #1 approached Resident #2 again and placed both of his hands near Resident #2's right leg. He lifted the blanket on Resident #2's lap with his left hand and placed his right hand under the blanket. 5:07:41 a.m. - Resident #1's hands remained under Resident #2's blanket until he saw S5CNA approach the dining room and backed away from Resident #2 waving at her. A telephone interview was conducted with Resident #2's hospice nurse on 10/18/2023 at 10:07 a.m. She stated Resident #2 did not have the capacity to consent to any sexual acts. An interview was conducted with S17CNA on 10/16/2023 at 3:32 p.m. She stated she frequently provided care for Resident #1. She stated Resident #1 had a history of being sexually inappropriate with the staff. She stated he would say things like, I've got a piece of wood for you, what are you going to do with it? She stated, on two occasions, Resident #1 pulled back the curtain in the shower room, and exposed himself masturbating. She stated she had to step back where she would not be visible to him. She stated one resident touching another resident on their legs or private areas without consent was sexual abuse. She confirmed she was assigned to Resident #1 from 2:00 p.m. to 10:00 p.m. on 10/11/2023, and she was unaware of the incident between Resident #1 and Resident #2. She stated Resident #1 went back and forth from his room to the dining room during her shift. An interview was conducted with S18CNA on 10/17/2023 at 9:07 a.m. She stated she was frequently assigned to Resident #1. She stated Resident #1 touching another resident on their legs or private area without consent was sexual abuse. She confirmed she was assigned to Resident #1 on 10/11/2023 and 10/12/2023 from 6:00 a.m. to 2:00 p.m. She stated she was unaware of the incident involving Resident #1 and Resident #2 until after breakfast on 10/12/2023. She stated on 10/11/2023, Resident #1 went to the dining room for breakfast and lunch during her shift as usual. An interview was conducted with S19LPN on 10/17/2023 at 10:40 a.m. She stated she began working at the facility in September 2023. She stated Resident #1 spent most of his time in the dining room. She stated Resident #1 rubbing another resident's leg or touching them in a private area without consent was sexual abuse. She confirmed she was assigned to Resident #1 on 10/11/2023 and 10/12/2023. She stated Resident #1 carried out his day as normal and remained in the dining room most of the day on 10/11/2023. She stated Resident #1 ate breakfast in the dining room on 10/12/2023. She stated she was made aware of the situation involving Resident #1 and Resident #2 between 8:30 a.m. and 9:00 a.m. on 10/12/2023 when Resident #1 was placed on one-on-one observation. An interview was conducted with S13CN on 10/17/2023 at 11:10 a.m. She stated she was familiar with Resident #1 and he had a tendency to have sexual behaviors. An interview was conducted S9SW on 10/17/2023 at 11:34 a.m. She stated Resident #1 was of sound mind. She stated Resident #2 did not have the capacity to consent to any type of sexual relationship or contact. An interview was conducted with S20LPN on 10/17/2023 at 2:56 p.m. She stated she frequently took care of Resident #2. She confirmed she was assigned to Resident #2 during the time of the incident on 10/11/2023. She stated Resident #2 did not have the capacity to consent to any type of sexual relationship or contact. She stated Resident #1 touching a non-cognitive resident in a private area or rubbing on their leg without consent was sexual abuse. An interview was conducted with S21CNA on 10/17/2023 at 3:11 p.m. She confirmed she was assigned to Resident #2 on 10/10/2023 from 10:00 p.m. to 6:00 a.m. She stated she got Resident #2 out of bed and into the dining room around 4:45 a.m. She stated Resident #1 had a history of exhibiting sexual behaviors toward staff. She stated around March of 2023, she showered Resident #1 and he made a sexual remark to her such as, I want to rub this big thing with the soap, referring to his penis. Telephone interviews were attempted with S5CNA on 10/17/2023 at 8:56 a.m. and 10:38 a.m. and 10/18/2023 at 10:01 a.m. with no answer. A telephone interview was conducted with S6LPN on 10/17/2023 at 11:57 a.m. She confirmed she was assigned to Resident #1 on 10/10/2023 from 10:00 p.m. to 6:00 a.m. She stated she was aware of the incident between Resident #1 and Resident #2. She stated around 5:00 a.m. on 10/11/2023, S5CNA came to her and stated, he's touching her, he's touching her. She stated she stood up and saw Resident #1 coming out of the dining room. She stated she asked S5CNA what she saw, and the aide walked away and stated, I don't like it. She stated Resident #1 touching another resident inappropriately, on the legs or vaginal area, without consent was sexual abuse. An interview was conducted with S3ADON on 10/17/2023 at 1:33 p.m. She stated on the morning of 10/12/2023, she received a written statement from S5CNA. She stated S5CNA's statement was for a sexually inappropriate incident involving Resident #1 and Resident #2 on 10/11/2023. She stated she interviewed S5CNA, and S5CNA reported she was flagged down by another resident and saw Resident #1 touching Resident #2 inappropriately. She stated S5CNA reported she saw Resident #1's hand between the pillow and Resident #2's leg under the blanket. She stated S5CNA reported that as soon as Resident #1 saw S5CNA, he quickly backed away from Resident #2. S3ADON stated when she reviewed video footage of the incident, it was obvious Resident #1 knew what he was doing was wrong because he would immediately back away when he saw staff. An interview was conducted with S1ADM on 10/17/2023 at 2:01 p.m. He stated on the morning of 10/12/2023, S3ADON received S5CNA's written statement. He stated S5CNA reported Resident #1 was touching Resident #2 in a sexually inappropriate manner. He stated the Special Victims Unit Officer reviewed the facility's video footage of the incident and questioned Resident #1. He stated he was present for the questioning of Resident #1, and Resident #1 confessed to touching Resident #2's vagina. An interview was conducted with S2DON on 10/18/2023 at 11:37 a.m. She stated Resident #1 did not have any increased monitoring from the time S5CNA observed him touching Resident #2 until Resident #1 was placed on 1:1 supervision on the morning of 10/12/2023. She stated the facility failed to protect Resident #2 or any other cognitively impaired residents from further abuse by Resident #1 from 10/11/2023 at 5:07 a.m. to the morning of 10/12/2023 when Resident #1 was placed on one on one supervision. An interview was conducted with S4NP on 10/18/2023 at 10:31 a.m. She stated Resident #1 had random inappropriate sexual behaviors. She stated there were two incidents of sexual behaviors with Resident #1. She stated the first instance, Resident #1 touched Resident #3's leg and the second incident, Resident #1 touched Resident #2's vagina. She stated Resident #2 and Resident #3 did not have the capacity to consent to any sexual acts. She confirmed the incidents involving Resident #1 and Resident #3 and Resident #1 and Resident #2 were sexual abuse. The facility had implemented the following actions to correct the deficient practice: 1. Measures implemented for action plan regarding to inappropriate sexual contact resident to resident: a. Resident #1 was removed from the environment. b. Police notified and threat removed. c. Pelvic exam completed by the hospice Registered Nurse d. MD and RP notified. 2. Residents with potential to be affected include all female residents. 3. Measures implemented to address problem identified in corrective action plan: a. In-services began regarding abuse and to reporting of suspected inappropriate sexual behavior or any other incidents/abuse, who to report to, consequences of not reporting. b. Emergency resident council held to discuss capacity to consent. Unwanted sexual behavior and reporting abuse. c. The facility will continue weekly abuse and abuse reporting in-services fro the next three weeks. d. Facility NFA, SSD or designee to have 1:1 conversation with each male resident to discuss: capacity to consent, inappropriate/unwanted sexual contact/advances and reporting abuse. 4. Monitoring of compliance will include the following: a. Facility DON or designee will interview 3 cognitive residents per week for 4 weeks to inquire if they witnessed inappropriate behavior. Questioned if anyone has made inappropriate sexual advances towards them. Questioned if they would feel comfortable reporting abuse or unwanted sexual advances. Any negative responses will be investigated immediately. b. NFA or designee will interview 3 staff members per week for 4 weeks to ensure they know what constitutes abuse and abuse reporting policies. Who to report to and timelines for reporting. c. NFA or designee will review video surveillance 3 times per week specifically focusing on non-cognitive female residents to ensure there is no inappropriate sexual contact toward these residents. Non-cognitive female residents will be identified and their room will be reviewed during this video surveillance as well. d. Results of these audits will be discussed daily M-F in the facility Morning Standup Meeting and quarterly as part of the facility QA for the next 2 quarters. Any negative responses during the audit will be investigated immediately. e. Staff who give incorrect answers during the facility QA interviews will be re-educated and face progressive discipline. f. Staff found to be non-compliant with the above mentioned QA measures will be re-educated and will face progressive discipline up to and including termination. Started 10/12/2023; Completed and all staff in-serviced by 10/14/2023. Throughout the survey from 10/16/2023 to 10/18/2023, random staff interviews revealed staff received training on the facility's abuse and abuse reporting policy and procedure, including reporting of suspected inappropriate sexual behavior or any other incidents of abuse immediately to a supervisor and supervisor reporting incidents to ADON, DON, or Administrator immediately. Observations were made throughout the survey with no sexual behaviors or abuse identified. Observations, interviews, and record review, revealed monitoring had begun with no further issues identified.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Report Alleged Abuse (Tag F0609)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure an allegation of sexual abuse was reported to the facility...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure an allegation of sexual abuse was reported to the facility administrator immediately, but not later than 2 hours after the allegation was made for 1 (#2) of 3 (#2, #3, and #4) residents reviewed for abuse. S6LPN failed to notify administration of an allegation Resident #1 sexually abused Resident #2. This deficient practice resulted in an immediate jeopardy situation on 10/11/2023 at 5:07 a.m. when Resident #1, a resident with a history of sexually inappropriate behaviors, touched Resident #2, a severely cognitively impaired resident, on the vagina in the facility's dining room. At 5:07 a.m., S5CNA observed Resident #1 touching Resident #2 inappropriately. At that time, S5CNA, alerted S6LPN of the incident. S6LPN failed to report the incident to administration and failed to implement adequate interventions after the incident. There was a likelihood for Resident #1 to sexually abuse female residents until the following morning of 10/12/2023, when Administration was made aware of the sexual abuse and placed Resident #1 on one to one supervision. The facility implemented corrective actions which were completed prior to the State Agency's investigation, thus it was determined to be a Past Noncompliance Citation. Findings: Review of the facility's policy titled, Incident Investigation and Reporting revealed the following, in part: 2. Relevant Terms: Sexual Abuse: Is nonconsensual sexual contact of any types with a resident. 3. In the event of any incident involving an allegation or suspicion of . abuse, . will be reported immediately to the Administrator of the facility . The administrator will begin an investigation. The administrator shall report to the State Survey Agency and local law enforcement entities in which the facility is located, any allegation or reasonable suspicion of a crime against any resident. The administrator shall report not later than 2 hours after forming the suspicion, if the events that cause the suspicion involve abuse . Resident #2 Review of Resident #2's Clinical Record revealed she was admitted to the facility on [DATE]. Review of Resident #2's Yearly MDS with an ARD of 08/02/2023 revealed, in part, a BIMS of 99, which indicated Resident #2 was unable to complete the BIMS assessment related to a memory problem. Review of the facility's Self-Reported Incident Report for Resident #2 revealed the following, in part: Entered: 10/12/2023 at 10:45 a.m. Resident Victim: Resident #2 Accused: Resident #1 Accused Allegations: Sexual Assault Interviews were attempted with Resident #2 on 10/16/2023 at 11:29 a.m. and 10/17/2023 at 1:50 p.m. Resident #2 was unable to answer questions. Resident #1 Review of Resident #1's Clinical Record revealed he was admitted to the facility on [DATE]. Review of Resident #1's MDS with an ARD of 09/21/2023 revealed, in part, a BIMS of 10, which indicated he was moderately cognitively impaired. Review of S5CNA's written witness statement dated 10/11/2023 revealed the following: I, S5CNA, was coming around the nurses' station at 5:15 a.m. Wednesday morning when Resident #R5 got my attention pointing at Resident #1 that had his hand on Resident #2 inappropriate. I reported it to S6LPN, and her response was oh I don't see him doing anything. She then told Resident #1 you know you don't supposed to be putting your hands on nobody. She never let me know if she reported it. Signed: S5CNA Review of Resident #1's Nurses' Notes from June 2023 through October 2023 revealed the following, in part: 10/12/2023 at 8:51 a.m. by S3ADON: Upon notification of inappropriate incident, resident was placed one-on-one supervision until sent out. Review of the facility's video footage of the dining room was conducted on 10/17/2023 at 2:10 p.m. with S1ADM. Video footage on 10/11/2023 at 5:05 a.m. revealed and S1ADM confirmed Resident #1 had his hands placed under Resident #2's blanket in her perineal area until he saw S5CNA at 5:07 a.m. Review of the Police Department Incident Report for suspect Resident #1 dated 10/12/2023 revealed the following, in part: Charge: 14:43.1-Sexual Battery/Forcible Arrest Charge: 14:43.1-Sexual Battery/Forcible Offense: Sexual Battery On October 12, 2023, I, Detective with the local Police Department Special Victims Unit, responded to the facility regarding a possible sexual assault. .The facility found video of the incident in question which took place in the common area on October 11, 2023. I observed the video which showed Resident #2, who according to staff is nonverbal and cannot move, sitting in a chair when Resident #1 approaches in his wheelchair. Resident #1 taps Resident #2 and looks around before moving his hand under the blanket in Resident #2's lap. Resident #1 then switches hands and appears to be moving his hand. Resident #1 continues to do this until a staff member comes through the hall at which time, he backs away fast and then moves to the other side of the room. After a few minutes pass I observed Resident #1 then lift his hands to his nose. Resident #1 does this a second time before a bystander, who is also nonverbal, attempts to flag down someone to bring attention to Resident #1 and Resident #2. Another resident alerts the nurse who stands but Resident #1 had quickly backed away from Resident #2 once more. I contacted Resident #1 who according to staff was of sound mind and in the nursing home due to age, and advised him of his rights. Resident #1 advised he understood and was asked about the incident on the video. Resident #1 admitted to touching Resident #2's vagina with skin-to-skin contact. Resident #1 was placed under arrest and charged with Felony Sexual Battery. Case closed by arrest. An interview was conducted with S17CNA on 10/16/2023 at 3:32 p.m. She stated one resident touching another resident in a private area without consent was sexual abuse and should have been reported to the administrator immediately. An interview was conducted with S18CNA on 10/17/2023 at 9:07 a.m. She stated Resident #1 touching another resident's private area without consent was sexual abuse and should have been reported to the administrator immediately. An interview was conducted with S19LPN on 10/17/2023 at 10:40 a.m. She stated Resident #1 touching another resident's private area without consent was sexual abuse and should have been reported to administration immediately. An interview was conducted with S13CN on 10/17/2023 at 11:10 a.m. She stated she was not made aware of the incident of sexual abuse that occurred on 10/11/2023 between Resident #1 and Resident #2 until after breakfast on 10/12/2023. She stated the incident involving Resident #1 and Resident #2 should have been reported to administration immediately and it was not. Telephone interviews were attempted with S5CNA on 10/17/2023 at 8:56 a.m. and 10:38 a.m. and 10/18/2023 at 10:01 a.m. with no answer. A telephone interview was conducted with S6LPN on 10/17/2023 at 11:57 a.m. She confirmed she was assigned to Resident #1 on 10/10/2023 from 10:00 p.m. to 6:00 a.m. She stated around 5:00 a.m. on 10/11/2023, S5CNA came to her and stated, he's touching her, he's touching her. She stated she stood up and saw Resident #1 coming out of the dining room. She stated she asked S5CNA what she saw, and the aide walked away and stated, I don't like it. She stated she did not see Resident #1 touch Resident #2. She confirmed she did not report the incident to administration. She stated Resident #1 touching Resident #2's vaginal area without consent was sexual abuse. She confirmed abuse and abuse allegations should have been reported to S1ADM or S2DON immediately. An interview was conducted with S3ADON on 10/17/2023 at 1:33 p.m. She stated she was made aware of a sexually inappropriate incident involving Resident #1 and Resident #2 on 10/12/2023. She stated on the morning of 10/12/2023, she received a written statement from S5CNA reporting the incident of sexual abuse that occurred on 10/11/2023. She stated she should have been made aware of the incident when it occurred and she was not. An interview was conducted with S1ADM on 10/17/2023 at 2:01 p.m. He stated on the morning of 10/12/2023, S3ADON received a written statement from S5CNA regarding the incident on 10/11/2023. He stated S5CNA was interviewed and reported she told S6LPN Resident #1 was touching Resident #2 in a sexually inappropriate manner on 10/11/2023. He stated S6LPN should have notified administration immediately and she did not. An interview was conducted with S2DON on 10/18/2023 at 11:37 a.m. She stated S3ADON notified her of a sexual abuse incident on 10/12/2023 involving Resident #1 and Resident #2 which occurred on 10/11/2023. She confirmed she was at the facility on 10/11/2023 and was not aware of the incident and should have been. She stated Resident #1 could have been a risk to other residents during the timeframe of the incident occurring until the morning of 10/12/2023 when he was placed on one on one supervision. The facility had implemented the following actions to correct the deficient practice: 1. Measures implemented for action plan regarding to inappropriate sexual contact resident to resident: a. Resident #1 was removed from the environment. b. Police notified and threat removed. c. Pelvic exam completed by the hospice Registered Nurse d. MD and RP notified. 2. Residents with potential to be affected include all female residents. 3. Measures implemented to address problem identified in corrective action plan: a. In-services began regarding abuse and to reporting of suspected inappropriate sexual behavior or any other incidents/abuse, who to report to, consequences of not reporting. b. Emergency resident council held to discuss capacity to consent. Unwanted sexual behavior and reporting abuse. c. The facility will continue weekly abuse and abuse reporting in-services for the next three weeks. d. Facility NFA, SSD or designee to have 1:1 conversation with each male resident to discuss: capacity to consent, inappropriate/unwanted sexual contact/advances and reporting abuse. 4. Monitoring of compliance will include the following: a. Facility DON or designee will interview 3 cognitive residents per week for 4 weeks to inquire if they witnessed inappropriate behavior. Questioned if anyone has made inappropriate sexual advances towards them. Questioned if they would feel comfortable reporting abuse or unwanted sexual advances. Any negative responses will be investigated immediately. b. NFA or designee will interview 3 staff members per week for 4 weeks to ensure they know what constitutes abuse and abuse reporting policies, who to report to and timelines for reporting. c. NFA or designee will review video surveillance 3 times per week specifically focusing on non-cognitive female residents to ensure there is no inappropriate sexual contact toward these residents. Non-cognitive female residents will be identified and their room will be reviewed during this video surveillance as well. d. Results of these audits will be discussed daily M-F in the facility Morning Standup Meeting and quarterly as part of the facility QA for the next 2 quarters. Any negative responses during the audit will be investigated immediately. e. Staff who give incorrect answers during the facility QA interviews will be re-educated and face progressive discipline. f. Staff found to be non-compliant with the above mentioned QA measures will be re-educated and will face progressive discipline up to and including termination. Started 10/12/2023; Completed and all staff in-serviced by 10/14/2023. Throughout the survey from 10/16/2023 to 10/18/2023, random staff interviews revealed staff received training on the facility's abuse and abuse reporting policy and procedure, including reporting of suspected inappropriate sexual behavior or any other incidents of abuse immediately to a supervisor and supervisor reporting incidents to ADON, DON, or Administrator immediately. Observations were made throughout the survey with no sexual behaviors or abuse identified. Observations, interviews, and record review, revealed monitoring had begun with no further issues identified.
Aug 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to protect the residents' right to be free from neglec...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to protect the residents' right to be free from neglect for 2 (#2 and #6) of 6 (#1, #2, #3, #4, #5, and #6) sampled residents reviewed for neglect. The facility failed to provide the treatment and services based on assessments and care planning necessary to attain and maintain physical, mental and psychosocial well-being as evidenced by nursing staff failed to provide incontinent care for Resident #2 and Resident #6 on 08/01/2023 from 6:00 a.m. to 2:00 p.m. Findings: Review of the facility's policy, Incident Investigation and Reporting revealed the following, in part: 1. Each resident residing in this facility has the right to be free from any type of abuse including: .neglect . 2. Neglect: A failure to provide goods and services necessary to avoid physical harm, pain, mental anguish, or emotional distress. Resident #2 Review of Resident #2's Clinical Record revealed she was admitted to the facility on [DATE] with diagnoses which included Unspecified Dementia without Behavior Disturbance, Age Related Physical Debility and Fracture of Left Femur. Review of Resident #2's Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/11/2023 revealed Resident #2 had a Brief Interview for Mental Status (BIMS) of 5, which indicated she was severely cognitively impaired. Further review revealed Resident #2 was always incontinent of bowel and bladder and dependent on staff for incontinent care. Review of Resident #2's current Care Plan, revealed the following, in part: Date initiated: 10/05/2021 Problem: Resident #2 is incontinent of bowel and bladder Interventions included: Use incontinent briefs as needed, incontinent care Q2 hours and prn Date initiated: 10/05/2021 Problem: Resident #2 needs staff assistance with ADL's, including toileting Interventions included: Provide ADL care, including toileting. An interview was conducted on 08/28/2023 at 08:55 a.m. with S9CNA. She stated she was assigned to Resident #2 and the resident was dependent on staff to complete incontinent care. An interview was conducted on 08/28/2023 at 10:40 a.m. with S7CNA. She stated on 08/01/2023 from 2 p.m. to 10 p.m. she was assigned to Resident #2. She stated Resident #2's daughter called her to Room A and notified her Resident #2 had not been changed since 4:00 a.m. She stated Resident #2 was soiled with urine and had dried feces in her front private area, on her backside and required a bed bath to remove the dried feces. She confirmed residents' briefs should be checked and incontinent care provided every 2 hours. An interview was conducted on 08/28/2023 at 11:29 a.m. with Resident #2's daughter. She stated on 08/01/2023 she arrived to the facility at 4:00 p.m. and found her mother encased in dried feces. She stated her brief was completely soiled with urine and feces was dried on her skin. She stated she went back and reviewed the video camera footage in Room A and Resident #2 was only brought her breakfast and lunch tray. She stated Resident #2's in room video footage revealed no facility staff checked on Resident #2 or provided incontinent care from 4:45 a.m. to 4:00 p.m. on 08/01/2023. An interview was conducted on 08/28/2023 at 2:36 p.m. with S4LPN. She stated she cared for Resident #2 on 08/01/2023 from 2 p.m. to 10 p.m. and about an hour after she arrived for her shift, Resident #2's daughter reported she had not been changed since 4 a.m. She stated she went to Resident #2's room and observed a soiled brief with urine and dried feces on the brief. She stated it appeared Resident #2's brief had not been changed in a while. She confirmed she reported the incident to S2DON immediately. An interview was conducted on 08/29/2023 at 8:51 a.m. with S6CNA. She stated she worked on 08/01/2023 from 6:00 a.m. to 2:00 p.m. but was not assigned to Resident #2. She confirmed she was not asked to perform incontinent care and did not complete incontinent care for Resident #2 on 08/01/2023. She stated incontinent care was completed every 2 hours and prn. She confirmed an example of neglect would be not completing incontinent care when a resident needed to be changed. An interview was conducted on 08/29/2023 at 9:04 a.m. with S5LPN. She confirmed an example of neglect would be not completing incontinent care when a resident needed to be changed. She confirmed if a resident's brief was not changed for 8 hours that would be neglect. Resident #6 Review of Resident #6's Clinical Record revealed she was admitted to the facility on [DATE] with diagnoses which included Digestive System Surgery, Chronic Kidney Disease, Gastrostomy, and Cognitive Communication Defect. Review of Resident #6's Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/10/2023 revealed Resident #6 had a Brief Interview for Mental Status (BIMS) of 14, which indicated she was cognitively intact. Further review revealed Resident #6 was always incontinent of bowel and bladder and dependent on staff for incontinent care. Review of Resident #6's current Care Plan revealed the following, in part: Date initiated: 04/10/2023 Problem: Resident #6 is incontinent of bowel and bladder Interventions included: Use incontinent briefs as needed, incontinent care Q2 hours and prn Review of Resident #6's Progress Notes revealed, in part: the resident was moved from Room A to Room E on 08/04/2023 as requested by S1ADM. An interview was conducted on 08/29/2023 at 11:55 a.m. with S9CNA. She stated Resident #6 relied on staff to provide incontinent care. An interview was conducted on 08/29/2023 at 11:56 a.m. with S5LPN. She stated Resident #6 relied on staff to provide incontinent care and rounds were required every 2 hours. She confirmed Resident #6 was in Room A on 08/01/2023. An interview was conducted on 08/29/2023 at 12:29 p.m. with S4LPN. She stated Resident #6 relied on staff to provide incontinent care. She stated on 08/01/2023 at 4:00 p.m. she instructed S7CNA to provide incontinent care to both residents in Room A due to the allegation that no care was provided between 6:00 a.m. to 2:00 p.m. An interview was conducted on 08/29/2023 at 12:40 p.m. with S3RN. She confirmed Resident #2 and Resident #6 relied on staff for incontinent care. An interview was conducted on 08/29/2023 at 1:24 p.m. with S7CNA. She stated after she completed incontinent care on Resident #2 on 08/01/2023 at 4:00 p.m., she checked Resident #6 and her brief was not soiled. She further stated Resident #6 normally had decreased urinary output. An observation was conducted on 08/29/2023 at 9:40 a.m. with S1ADM of the facility's video footage for 08/01/2023 from 6:00 a.m. to 2:00 p.m. S8CNA entered Room A to deliver a meal tray only. Multiple staff entered and exited the room immediately. He confirmed not enough time elapsed on the facility's video footage for S8CNA to complete incontinent care for Resident #2 and Resident #6. An interview was conducted on 08/29/2023 at 9:42 a.m. with S1ADM. He stated he reviewed the facility's video footage from 08/01/2023 from 6:00 a.m. to 2:00 p.m., and S8CNA only entered Room A once to deliver a tray. He confirmed not enough time elapsed on the facility's video footage for S8CNA to complete incontinent care for Resident #2 and Resident #6. He confirmed S8CNA was terminated that day. He stated he expected staff to provide incontinent care to resident's when their brief was soiled. He stated staff not providing residents with incontinent care when they were soiled was substandard care. An interview was conducted on 08/29/2023 at 9:57 a.m. with S2DON. She stated on 08/01/2023 at around 4:00 p.m., staff reported to her that Resident #2's daughter reported the resident had not been changed since 4:00 a.m. She stated she reviewed the facility's video footage for 08/01/2023 from 5:00 a.m. to 2:00 p.m. and S8CNA did not enter Room A for incontinent care. She confirmed not enough time elapsed on the facility's video footage for S8CNA to complete incontinent care for Resident #2 and Resident #6. She stated she contacted S8CNA and asked if she completed incontinent care for Resident #2 and Resident #6 on 08/01/2023 from 6 a.m. to 2 p.m. S8CNA reported she was not assigned to Resident #2 and Resident #6 and did not complete their care. She confirmed S8CNA was assigned to Resident #2 and Resident #6 and should have provided incontinent care for both residents that day every 2 hours. She confirmed not providing incontinent care for Resident #2 and Resident #6 for 8 hours was neglect.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to report an allegation of neglect to the state survey agency within...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to report an allegation of neglect to the state survey agency within 24 hours for 2 (#2 and #6) of 6 (#1, #2, #3, #4, #5, and #6) sampled residents reviewed for neglect. Findings: Review of the facility's policy, Incident Investigation and Reporting revealed the following, in part: Purpose: To provide guidance to the facility for investigation and reporting incidents of neglect, and/or other reportable incidents to the state agency and others as required by state and federal requirements. 3. Neglect, are crimes and shall be reported to proper authorities as such. In the event of any incident involving an allegation ., neglect, ., each occurrence will be reported immediately to the administrator of the facility . The administrator shall report to the State Survey Agency .The administrator shall report not later than 2 hours after forming the suspicion, if the events that cause the suspicion involve abuse or result in serious bodily injury . Resident #2 Review of Resident #2's Clinical Record revealed she was admitted to the facility on [DATE] with diagnoses which included Generalized Anxiety, Unspecified Dementia without Behavior Disturbance, Age Related Physical Debility and Fracture of Left Femur. Review of Resident #2's Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/11/2023 revealed Resident #2 had a Brief Interview for Mental Status (BIMS) of 5, which indicated she was severely cognitively impaired. Further review revealed Resident #2 was always incontinent of bowel and bladder and dependent on staff for incontinent care. Resident #6 Review of Resident #6's Clinical Record revealed she was admitted to the facility on [DATE] with diagnoses which included Digestive System Surgery, Chronic Kidney Disease, Gastrostomy, and Cognitive Communication Defect. Review of Resident #6's Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/10/2023 revealed Resident #6 had a Brief Interview for Mental Status (BIMS) of 14, which indicated she was cognitively intact. Further review revealed Resident #6 was always incontinent of bowel and bladder and dependent on staff for incontinent care. Review of the facility's state agency reportable incidents for July and August 2023 revealed no entries for Resident #2 and Resident #6. An interview was conducted on 08/28/2023 at 11:29 a.m. with Resident #2's daughter. She stated on 08/01/2023, she reviewed Resident #2's in room video camera footage and Resident #2 did not have incontinent care provided from 4:45 a.m. to 4:00 p.m. She confirmed on 08/01/2023 at 4:00 p.m. she reported this to S4LPN. An interview was conducted on 08/28/2023 at 2:36 p.m. with S4LPN. She stated she worked on 08/01/2023 from 2 p.m. to 10 p.m. and about an hour after she arrived for her shift, Resident #2's daughter reported she had not been changed since 4 am. She confirmed she reported the incident to S2DON immediately. An interview was conducted on 08/29/2023 at 9:57 a.m. with S2DON. She stated on 08/01/2023 at around 4:00 p.m., staff reported to her that Resident #2's daughter reported the resident had not been changed since 4:00 a.m. She stated she reviewed the facility's video footage for 08/01/2023 from 5:00 a.m. to 2:00 p.m. and S8CNA did not enter Room A for incontinent care. She stated S8CNA did enter Room A and delivered Resident #2's breakfast tray and lunch tray. She confirmed not enough time elapsed on the facility's video footage for S8CNA to complete incontinent care for Resident #2 and Resident #6. She confirmed no other staff entered the room to perform ADL care for Resident #2 and Resident #6. She confirmed S8CNA should have provided incontinent care for Resident #2 and Resident #6 on 08/01/2023 from 6 a.m. to 2 p.m. She confirmed she reported the incident to S1ADM and S1ADM was responsible for reporting neglect allegations to the State Agency. An interview was conducted on 08/29/2023 at 9:42 a.m. with S1ADM. He stated on 08/01/2023, he received report from S2DON that Resident #2 did not receive incontinent care on 08/01/2023 from 6:00 a.m. to 2:00 p.m. He stated he reviewed the facility's video footage from 08/01/2023 from 6:00 a.m. to 2:00 p.m., and S8CNA only entered Resident #2 and Resident #6's room once to deliver a tray and did not enter or exit Room A with any incontinent care supplies. He confirmed he was responsible for reporting allegations of neglect to the State Agency and it was not reported because Resident #2's daughter did not use the word neglect when she reported the incident. He stated he expected staff to provide incontinent care to resident's when their brief was soiled. He stated staff not providing residents with incontinent care when they were soiled was substandard care.
Jul 2023 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record reviews, the facility failed to ensure services were provided by the facility to meet quality pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, and record reviews, the facility failed to ensure services were provided by the facility to meet quality professional standards for 1 (#2) of 5(#1, #2, #3, #4, and #5) residents reviewed. The facility failed to ensure Resident #2's Klonopin was administered as ordered by the physician. The facility implemented corrective actions which were completed prior to the State Agency's investigation, thus it was determined to be a Past Noncompliance citation. Findings: Review of the clinical record revealed Resident #2 was admitted to the facility on [DATE] with diagnoses, which included: Generalized Anxiety Review of the Quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 07/11/2023 revealed Resident #2 had a Brief Interview for Mental Status (BIMS) of 5, which indicated she was severely cognitively impaired. Review of Physician order revealed the following: 06/28/2022- Klonopin 0.5 mg tablet take one tablet by mouth daily. No new orders were noted to discontinue Klonopin 0.5 mg daily. An interview was conducted with Resident #2's RP on 07/24/2023 at 2:11 p.m. She stated on 05/15/2023, Resident #2 was agitated and she requested Klonopin for the resident. At that time, she was made aware Klonopin was discontinued on 04/17/2023 and should not have been. An interview was conducted with S4LPN on 07/26/2023 at 2:37 p.m. She stated she worked on 05/13/2023 and Resident's RP requested Klonopin because the resident was agitated. At that time it was discovered the medication order for Klonopin daily was discontinued on 04/17/2023. She stated it was a weekend and she contacted the MD for a new order. On Monday, administration reviewed the orders, identified the medication was discontinued by mistake. An interview was conducted with S3MR on 07/26/2023 at 3:10 p.m. She confirmed she discontinued Resident #2's Klonopin, on 04/17/2023 in error and should not have. She confirmed Resident #2 did not receive Klonopin from 04/18/2023 to 05/15/2023. An interview was conducted with S2ADON on 07/26/2023 at 3:23 p.m. She confirmed Resident #2 did not receive Klonopin from 04/18/2023 to 05/15/2023. An interview was conducted with S1DON on 07/26/2023 at 3:25 p.m. She confirmed Resident #2 did not receive Klonopin from 04/18/2023 to 05/15/2023. The facility has implemented the following actions to correct the deficient practice: 1. A medication error was identified on 05/15/2023. It was discovered Resident #2's scheduled daily Klonopin was discontinued in the computerized order system by an LPN. Resident #2 did not receive ordered Klonopin 0.5 mg daily from 04/18/2023 to 05/15/2023. MD was notified of the medication error. Resident #2's did not experience any agitation requiring the medication until 05/13/2023. 2. On 05/15/2023, the medication error was corrected. A new order for Klonopin 0.5 mg daily was obtained from the NP. 3. The DON and ADON conducted an audit of 100% of resident's medication orders for accuracy. 4. The DON conducted an in-service with the medical record nurse on checking orders daily for accuracy. 5. A new process was initiated to check orders daily by the medical records nurse, charge nurse and DON. 6. Monitoring was conducted by the DON/Designee to check orders for accuracy 3x week for 4 weeks and then weekly for 4 weeks. 7. Monitoring orders for accuracy was completed on 07/15/2023
Dec 2022 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to document and promptly resolve grievances received f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews, the facility failed to document and promptly resolve grievances received from residents by failing to ensure: 1. Grievances were properly documented and resolved for 1 (#90) of 3 (#64, #90, #101) residents reviewed for grievances. 2. Staff properly reported and documented grievances received from residents regarding care concerns for 1 (#90) of 3 (#64, #90, #101) residents reviewed. This had the potential to affect 110 residents residing in the facility. Findings: Review of the facility's policy Grievances- Residents revealed the following, in part: Process: Residents may present grievances .for improvement in resident care. Family members, visitors or others may also present grievances on behalf of residents . The facility shall make prompt efforts to resolve the grievance. Upon receipt of a grievance/complaint the staff receiving the complaint will initiate the Grievance/Complaint Form NS-795 electronically in the quality assurance module. Resident #90 Review of Resident #90's clinical record revealed he was admitted on [DATE] with diagnoses including: Dementia without Behavioral Disturbance, Unspecified Psychosis, Age Related Cognitive Decline, Restlessness and Agitation. Review of Resident #90's Significant Change MDS with an ARD of 12/01/2022 revealed the provider assessed her as having a BIMS of 0, which indicated the resident was not cognitively intact. Further review revealed the resident required extensive staff assistance with bed mobility, transfers and dressing. An observation was conducted on 12/16/2022 at 8:11 a.m. of Resident #90 lying in bed wearing a shirt and brief, no pants, covered with a blanket. A telephone interview was conducted on 12/16/2022 at 4:00 p.m. with Resident #90's Responsible Party (RP). She said she reported to S6SW that she had been finding Resident #90 lying in bed wearing either no pants or with her pants around her ankles. She said she instructed S6SW that she wanted Resident #90 dressed daily. An observation was conducted on 12/16/2022 at 4:00 p.m. of Resident #90 lying in bed wearing a shirt and brief, no pants, covered with a blanket. An observation was conducted on 12/19/2022 at 9:35 a.m. of Resident #90 lying in bed wearing a hospital gown, covered with a blanket. An observation was conducted on 12/19/2022 at 11:06 a.m. of Resident #90 lying in bed wearing a hospital gown, covered with a blanket. An interview was conducted on 12/19/2022 at 11:06 a.m. with S15CNAS. She said S6SW reported to her about a month ago that Resident #90's RP complained she found her mother with her pants around her ankles so the staff were moved to another hall. She said she was not aware of any other concerns about Resident #90 not being dressed but if a resident does not get out of the bed, she felt she would not need pants. An interview was conducted on 12/19/2022 at 11:19 a.m. with S4ADONC. She said she was aware of Resident #90's pants being around her ankles and the involved staff were moved to another unit. She said she was not aware of any other concerns about Resident #90 not being dressed but she was aware the RP wanted her dressed with pants and a shirt daily. She said she would expect staff to get residents dressed in clothes daily and should not be in a hospital gown. An interview was conducted on 12/19/2022 at 11:44 a.m. with S6SW. She said Resident #90's RP reported she found her with her pants around her ankles about a month ago. She said Resident #90's daughter informed her at that time she wanted her mother dressed daily with pants and a shirt. She confirmed she did not report it as a grievance because they helped her get dressed that day and she thought it was handled. An observation was conducted on 12/19/2022 at 11:53 a.m. of Resident #90 with S4ADONC. She confirmed Resident #90 was dressed in a hospital gown but did have clothes available in her closet and should have been dressed in them. She further confirmed moving the staff to another hall was not an effective intervention. An interview was conducted on 12/19/2022 at 12:54 p.m. with S1ADM and S2DON. They confirmed Resident #90's RP had made complaints about Resident #90 not being dressed daily and it should have been written as a grievance and monitored.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to develop and implement a comprehensive person centered care plan t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to develop and implement a comprehensive person centered care plan to meet the medical needs for 1 (#90) resident reviewed. The facility failed to ensure a care plan was updated within 14 days after a significant change assessment was completed. Findings Resident #90 Review of Resident #90's clinical record revealed he was admitted on [DATE] with diagnoses including: Dementia Without Behavioral Disturbance, Unspecified Psychosis, Age Related Cognitive Decline, Restlessness and Agitation. Review of a significant change MDS with ARD of 12/01/2022 revealed the provider assessed Resident #90 as having a BIMS of 0, indicating the resident was not cognitively intact and required extensive assistance with bed mobility, transfers, dressing, toileting, and personal hygiene. Review of the current Care Plan, for Resident #90, revealed, in part, that the resident was a full code. Review of physician orders for Resident #90, dated 11/30/2022, revealed do not resuscitate. Review of Departmental Notes for Resident #90 revealed the following: 11/30/2022- Resident will admit to hospice services today, Resident is now a DNR. An interview was conducted on 12/16/2022 at 2:18 p.m. with S7LPN. She said new orders are discussed in the morning meeting then staff would update the care plan as needed. She reviewed the care plan for Resident #90. She confirmed Resident #90 was admitted to hospice services on 11/30/2022, a significant change assessment was conducted on 12/01/2022 and the care plan was not updated. An interview was conducted on 12/16/2022 at 2:35 p.m. with S5CN, S2DON, and S3ADON1. The care plan and orders were reviewed with all included staff. S3ADON1 said Resident #90 was admitted to hospice, code status changed to a DNR and a significant change MDS was completed on 12/01/2022. S5CN, S2DON, and S3ADON1 confirmed the care plan should have been updated within 14 days of the assessment on 12/01/2022 and was not.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to facilitate the resident's participation in the care...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to facilitate the resident's participation in the care planning process for 1 (#79) of 4 (#79, #81, #90, and #92) residents reviewed for care plan meetings. Findings: Review of the policy Titled, Social Documentation - Comprehensive Care Plan revealed the following, in part: Procedures: 1. The Social Service Designee participates in interdisciplinary meeting to assess residents' psychosocial needs and discuss them with other disciplines. 6. The Social Service Designee will invite families and residents to participate in the care planning process. 11. It is the resident's choice to participate, or not, and the ability to participate is based on physical and mental limitations which should be documented in the care plan at each meeting by the Social Service Designee. Review of the clinical record for Resident #79 revealed she was admitted to the facility on [DATE] with diagnoses which included Depression, Major Depressive Disorder, and Cerebral Infarction - Unspecified. Review of the Quarterly MDS with an ARD of 12/07/2022 revealed Resident #79 had a BIMS of 15, which indicated she was cognitively intact. Review of the Nurses' Notes for Resident #79 from July 2022 to December 2022 revealed no documentation a care plan meeting was conducted. Review of Resident #79's paper chart revealed no documentation a care plan meeting had been conducted since she admitted to the facility. An interview was conducted with S6SW on 12/15/2022 at 1:17 p.m. She stated she was responsible for scheduling quarterly care plan meetings. She stated if the resident's representative chose not to participate in the quarterly care plan meeting, the interdisciplinary team would meet with the resident. She stated Resident #79 was capable of participating in a care plan meeting, and she should have had a care plan conference in September 2022. She stated if a care plan conference was conducted with Resident #79, the document would be in Resident #79's paper chart. S6SW reviewed Resident #79's paper chart and electronic record and confirmed there was no documentation a care plan conference was conducted with Resident #79 since she admitted . An interview was conducted with Resident #79's responsible party on 12/15/2022 at 2:28 p.m. She stated Resident #79 was capable of making her own decisions and could participate in her care plan meetings. An interview was conducted with Resident #79 on 12/16/2022 at 9:21 a.m. She stated she had never had a care plan meeting since she admitted to the facility. She stated she wanted a care plan meeting to discuss her plan of care with the interdisciplinary team. An interview was conducted with S7LPN on 12/16/2022 at 9:35 a.m. She stated her and S8RN were responsible for attending quarterly care plan meetings for each resident. She stated S6SW scheduled the care plan meetings then let her and S8RN know when to attend. She stated she had never attended a care plan meeting for Resident #79. An interview was conducted with S8RN on 12/16/2022 at 9:38 a.m. She stated her and S7LPN had been the only MDS nurses since she came to work at the facility 6 months ago. She confirmed she was responsible for attending quarterly care plan meetings for each resident when S6SW scheduled them. She stated she had never attended a care plan meeting for Resident #79. She reviewed Resident #79's clinical record at that time. She confirmed there was no documentation a care plan conference had been conducted with Resident #79 since she admitted to the facility. An interview was conducted with S5CN on 12/16/2022 at 9:55 a.m. She stated the social worker was responsible for scheduling and facilitating quarterly care plan meetings. She stated care plan meetings should have been conducted with the resident and/or resident representative at least quarterly. She stated she expected the interdisciplinary team to meet with each resident quarterly, regardless if the resident's representative attended.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure a resident who was unable to carry out Activ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure a resident who was unable to carry out Activities of Daily Living (ADLs) received the necessary services to maintain good grooming and personal hygiene for 1 (#74) of 2 (#74 and #90) residents reviewed for ADLs. The facility failed to provide fingernail and toenail care for Resident #74. Findings: Review of the facility's policy titled, Nail Care Policy revealed the following, in part: Purpose: To promote cleanliness, safety and a neat appearance To observe skin condition on fingers and toes Procedure: Note: Only an RN can perform toenail care for a resident with diabetes or circulatory disorder 9. Inspect feet, toes, in between toes, heels, and bottom of feet. Report observations to the charge nurse. Podiatry: Foot care services shall be available to all residents for routine and emergency foot care. Review of the Clinical Record for Resident #74 revealed she was admitted to the facility on [DATE] and had diagnoses of Generalized Muscle Weakness, Muscle Wasting and Atrophy, End Stage Renal Disease, and Type 2 Diabetes Mellitus. Review of the MDS with an ARD of 10/24/2022 for Resident #74 revealed, in part, the resident was assessed by the facility to have a BIMS of 15, which indicated she was cognitively intact. Further Review of the MDS indicated Resident #74 required one person physical assistance with personal hygiene. Review of the current Care Plan for Resident #74 revealed, in part, the following: Problem - Resident needs assistance with ADLs. Goal - Resident will be assisted with ADLs. Review of the current Physician's Orders for Resident #74 revealed, in part, the following: Start date: 09/05/2022 - Clip toenails as needed. On 12/16/2022 at 10:40 a.m., an observation was conducted of Resident #74. Her fingernails on both hands were observed to extend approximately one inch past her fingertips. An interview was conducted with Resident #74 at that time. She stated she wanted her fingernails and toenails trimmed and had been asking to have them trimmed for approximately two months. On 12/16/2022 at 10:45 a.m., an observation was conducted of Resident #74's toenails with S13CNA's assistance. Resident #74's toenails were curled under her second, third, fourth, and fifth toes on both feet. Her left and right great toenails extended approximately ¾ inch past her toe. S13CNA confirmed Resident #74's fingernails and toenails were too long and needed to be trimmed. On 12/16/2022 at 10:59 a.m., an interview was conducted with S13CNA. She stated she was the whirlpool aide for Resident #74. She stated the CNAs did not trim any fingernails or toenails. She stated if she observed fingernails or toenails needed to be trimmed, she would notify the nurse, and the nurse would notify the treatment nurse. S13CNA stated she had not noticed Resident #74's toenails or fingernails being too long. On 12/16/2022 at 11:10 a.m., an interview was conducted with S17WC. He stated he was responsible for trimming fingernails and toenails if he was notified by the staff. On 12/16/2022 at 11:12 a.m., an observation was conducted of Resident #74 with S17WC. S17WC asked Resident #74 if she wanted her fingernails and toenails trimmed, and she stated yes. On 12/16/2022 at 11:15 a.m., an interview was conducted with S17WC. He confirmed Resident #74's fingernails and toenails were too long and should have been trimmed prior to now. On 12/16/2022 at 12:20 p.m., an interview was conducted with S3ADON1. She stated S17WC was responsible for assessing diabetic resident's fingernails and toenails periodically. S3ADON1 was made aware of the above observation of Resident #74's fingernails and toenails. S3ADON1 confirmed Resident #74's fingernails and toenails should not have gotten that long and should have been trimmed. S3ADON1 explained any CNA or nurse that visualized Resident #74's fingernails and/or toenails should have reported it to the nurse. On 12/16/2022 at 03:02 p.m., an interview was conducted with S15CNAS. She stated CNA's were expected to notify the floor nurse if a resident's fingernails and toenails were observed needing to be trimmed. She stated the floor nurse would then report to S17WC. On 12/19/2022 at 11:15 p.m., an interview was conducted with S3ADON1 with S5CN present. S3ADON1 confirmed weekly body audits were performed on each resident. S3ADON1 confirmed she would have expected the nurse performing the body audit on Resident #74 to have recognized the need for nail care and to have reported it to S17WC.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure each resident was treated with respect and d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to ensure each resident was treated with respect and dignity in a manner that promoted the maintenance or enhancement of his or her quality of life. This is evidenced by the facility serving resident meals on disposable cutlery and dishware for 4 (#21, #31, #68, and #80) of 10 (#21, #31, #67, #68, #80, #94, #95, #101, #104, and #107) residents reviewed for dining. Findings: Resident #21 Review of the clinical record for Resident #21 revealed he was admitted to the facility on [DATE]. Resident #31 Review of the clinical record for Resident #31 revealed he was admitted to the facility on [DATE]. An observation was conducted of Room b on 12/15/2022 at 11:27 a.m. Resident #21 was the only resident in the area eating lunch from a disposable Styrofoam container using disposable plastic utensils and cups. An observation was conducted of the dining cart for Hall a on 12/16/2022 at 12:19 p.m. with two disposable Styrofoam containers noted. An observation was conducted of Room b on 12/19/2022 at 11:25 a.m. Resident #21 was seated at a table with 2 other residents. Resident #21 was the only resident eating lunch from a disposable Styrofoam container using disposable plastic utensils and cups. An observation was conducted on 12/19/2022 at 11:25 a.m. Resident #31 was in his room eating lunch from a disposable Styrofoam container using disposable plastic utensils and cups. An interview was conducted with S9LPN on 12/19/2022 at 11:25 a.m. She stated Resident #21 and Resident #31 were served meals on disposable Styrofoam dinnerware because they hoarded dishes in their rooms. An interview was conducted with S14CNA on 12/19/2022 at 11:34 a.m. She stated Resident #31 used disposable Styrofoam dinnerware because he liked to hoard the silverware in his room. She stated Resident #21 used disposable Styrofoam dinnerware because he urinated in cups. Resident #68 Review of the clinical record for Resident #68 revealed he was admitted to the facility on [DATE]. An observation and interview was conducted on 12/19/2022 at 12:37 p.m. of Resident #68. Resident #68 was observed seated in his wheelchair at his bedside eating lunch from a disposable Styrofoam container using disposable plastic utensils and cups. He stated he received all of his meals in disposable Styrofoam containers with plastic utensils. He stated he did not like to eat from Styrofoam containers with plastic utensils and would prefer regular dishware and cutlery. He then raised his left hand holding a red handled silver spoon and stated he brought it from home because he did not like the plastic utensils. He stated he washed the spoon himself in his bathroom after each meal. Resident #80 Review of the clinical record for Resident #80 revealed he was admitted to the facility on [DATE]. An observation and interview was conducted on 12/19/2022 at 12:32 p.m. Resident #80 was seated in his bedside chair eating his lunch from a disposable Styrofoam container using disposable plastic utensils and cups. He stated, I hate eating on these Styrofoam plates with these plastic forks. He stated, I have told the CNAs and the nurses, don't bring me no God d*** food on these God d*** Styrofoam plates no more. I hate these. He stated he had been served on Styrofoam since shortly after admitting to the facility but was unsure why. An interview was conducted with S11CNA on 12/19/2022 at 11:27 a.m. She stated Resident #68 and Resident #80 received disposable Styrofoam meal trays and plastic utensils because they spit in their cups. An interview was conducted with S12CNA on 12/19/2022 at 11:29 a.m. She stated Resident #68 and Resident #80 received disposable Styrofoam trays and plastic utensils for all meals because they spit in their dinnerware. An interview was conducted with S15CNAS on 12/19/2022 at 12:05 p.m. She stated Resident #68 and Resident #80 received disposable Styrofoam meal trays and plastic utensils because they spit in their regular trays. An interview was conducted with S13CNA on 12/19/2022 at 12:37 a.m. She stated Resident #80 received disposable Styrofoam meal trays and plastic utensils for all meals. She stated he sometimes asked for regular silverware and she would provide it if he was in the dining room, but he ate most meals in his room. An interview was conducted with S5CN and S3ADON1 on 12/19/2022 at 12:50 p.m. S3ADON1 stated Resident #68 and Resident #80 received disposable Styrofoam trays and plastic utensils because they spat in their regular dishware. S3ADON1 stated Resident #31 and Resident #21 received disposable Styrofoam meal trays and plastic utensils because they urinated in the regular dishware. S5CN confirmed if Resident #21 was currently eating all meals in the dining room and had not been urinating in his trays, he should have received regular dishware and silverware.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to provide respiratory care consistent with profession...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review, the facility failed to provide respiratory care consistent with professional standards by failing to ensure oxygen tubing was properly labeled and/or changed in a timely manner for 2 of 2 (#67 and #78) residents reviewed for oxygen therapy. Findings: Resident #67 Review of Resident #67's clinical record revealed she was admitted to the facility on [DATE] with diagnoses, which included Shortness of Breath. Review of the current Physician's Orders for Resident #67 revealed, in part, an order written on [DATE] to Change oxygen tubing and humidifier every Saturday, label the tubing and humidifier with the date, time and your initials. Review of the current Care Plan for Resident #67 revealed, in part, the following: Problem: Resident Receives oxygen therapy. Approaches: Change tubing to oxygen every 7 days. Review of the MDS with an ARD of [DATE] for Resident #67 revealed, in part, the resident was assessed by the facility to have a BIMS of 15, which indicated she was cognitively intact. Further review of the MDS revealed Resident #67 required the use of oxygen therapy. On [DATE] at 9:15 a.m., an observation was conducted of Resident #67. Resident #67 was resting in bed with oxygen in use via nasal cannula. Resident #67's nasal cannula tubing was dated [DATE]. An interview was conducted with Resident #67 at that time, and she stated she wore oxygen via nasal cannula continuously. On [DATE] at 9:03 a.m., an observation was made of Resident #67 with oxygen in use via nasal cannula. Her Oxygen tubing was dated [DATE]. On [DATE] at 9:55 a.m., an interview was conducted with S18LPN in Resident #67's room. S18LPN confirmed Resident #67's oxygen tubing was dated [DATE]. She stated oxygen tubing should have been changed every 7 days. On [DATE] at 9:57 a.m., an interview was conducted with S16LPN. She confirmed the date on Resident #67's oxygen tubing was [DATE], and it needed to be changed. On [DATE] at 11:25 a.m., an interview was conducted with S2DON. She stated oxygen tubing should have been changed every seven days by the RN Weekend Supervisor. She stated if the assigned hall nurse noticed oxygen tubing out of date, they could change it. She confirmed oxygen tubing dated [DATE] was expired and should have been changed. Resident #78 Review of Resident #78's Clinical Record revealed resident was admitted to the facility on [DATE] with diagnoses, which included Chronic Obstructive Pulmonary Disease (COPD). Review of Resident #78's current Physician's Orders revealed, in part, an order written on [DATE] for continuous oxygen at 3 Liters per minute via nasal cannula continuously. Review of the current Care Plan for Resident #78 revealed, in part, the following: Problem: Resident receives oxygen therapy. Approaches: Change tubing to oxygen every 7 days. On [DATE] at 12:35 p.m., an observation was made of Resident #78 with oxygen in use via nasal cannula. Her Oxygen tubing and oxygen humidifier bottle were dated [DATE]. On [DATE] at 9:35 a.m., an observation was made of no date on the nebulizer tubing and face mask on the bedside table. Resident # 78 stated the nurse removed expired oxygen tubing from her machine this morning. She stated her tubing and humidifier bottle had not been changed this past Sunday and it had been weeks since both her oxygen tubing, and her oxygen nebulizer tubing was last changed. On [DATE] at 09:40 a.m., an interview was conducted with S4ADONC. She verified the humidifier bottle and oxygen tubing was missing at this time for Resident #78. She stated the oxygen tubing and humidification bottle should have been changed on Sunday and was not. She verified the face mask and tubing for aerosol nebulizer treatments was not dated and should have been changed and dated the same time as the continuous oxygen tubing/humidifier bottle on Sundays. On [DATE] at 3:19 p.m., an interview was conducted with S2DON. She confirmed Resident #78 was on continuous oxygen and her expired oxygen tubing, along with humidifier bottle dated [DATE] had been removed this morning. She stated her expectation was that all oxygen tubing and apparatus should be changed every Sunday and it was not. She stated she expected all nebulizer treatment tubing and masks be labeled with change date and it was not.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide pharmaceutical services to meet the needs of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide pharmaceutical services to meet the needs of residents as evidenced by expired medication available for resident use in 1 of 2 medication rooms reviewed. The facility census was 110 according to the Resident Census dated 12/13/2022. Findings: Review of the facility policy titled Medication Storage Policy revealed in part, the following: 4. Medication storage shall meet all applicable federal, state, and local guidelines. 6. A separate and secure area shall be provided for the storage of medications that are discontinued, expired, or otherwise unusable. This area shall be utilized for such medications until they are destroyed, donated, or returned to the provider pharmacy if the medication is considered not dispensed. Review of the facility policy titled Medication Rooms Policy revealed in part, the following: 1.d. Check for discontinued and expired medications. It is this facility's policy to have licensed staff clean medication rooms and refrigerators on a weekly basis. An observation was made on 12/15/2022 at 11:05 a.m. in medication storage room [ROOM NUMBER] of 5 syringes of Lorazepam 2mg/mL with an expiration date of 10/17/2022. An interview was conducted on 12/15/2022 at 11:07 a.m. with S2DON. S2DON verified this medication was expired, should have been discarded on 10/17/2022, and was available for Resident #98. S2DON stated she was responsible for ensuring all medications in the Medication Storage Rooms were not expired. S2DON also stated she was responsible for disposing controlled substances. Record review of Resident #98 revealed a Physician Order, written on 08/08/2022 for Lorazepam 2mg/mL transdermal, apply with gloved hand 1mL topically to carotid area or inner wrist every 4 hours as needed for anxiety with a discontinue date of 12/12/2022.
Nov 2022 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility failed to report to the State Survey Agency, an injury of unknown origin sus...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews the facility failed to report to the State Survey Agency, an injury of unknown origin sustained by 1 (#7) of 7 residents (#1, #2, #3, #4, #5, #6, #7) sampled. Findings: Record review revealed Resident #7 was admitted to the facility on [DATE] with the following diagnoses: Cognitive Communication Deficit, Unspecified Dementia, Pain in Right Wrist, Unspecified Psychosis Not Due to a Substance or Known Physiological Condition, Other Seizures, Metabolic Encephalopathy, and Age-related Cognitive Decline. Review of the quarterly MDS with an ARD 07/18/2022 revealed Resident #7 had a BIMS of 9, which indicated the resident was moderately cognitively impaired. Resident required transfer assistance and ambulated by wheelchair due to a recent femoral neck fracture (07/10/2022). Review of the facility incident report for Resident #7 revealed on 08/08/2022 at 9:21 a.m., Resident #7 was noted to have swelling to his left hand and wrist area by S18LPN after the resident complained of pain to the wrist. The resident was unable to say what happened to him. Review of Nurses' notes for Resident #7 revealed the following: On 08/08/2022 at 10:00a.m., Resident #7 had pain and swelling to left wrist. NP was notified and x-rays ordered. When asked what happened, the resident who was a poor historian did not know what happened. Resident #7 denied falling, anyone pulling on his hand, or hitting his hand on something. On 08/08/2022-X-rays results from imaging company revealed a hairline fracture of the left distal scaphoid. This was also noted in the Nurses' Notes portion of the Departmental Incident. Review of Physician/NP notes revealed on 08/10/2022, Resident #7 was being treated for a follow up of reported left hand pain. Notes stated X-rays were ordered for Resident #7 whom was found to have a Distal Pole Left Scaphoid Fracture and was seen by Orthopedist. Resident #7 was observed to be wearing a splint/brace to left hand/forearm. Resident was to follow up with orthopedic in one month. An interview was attempted with Resident #7 on 11/03/2022 at 02:18 p.m. Resident was unable to hold a conversation due to impaired cognitive status. On 11/03/2022 at 12:33 p.m., a telephone interview was attempted with S18LPN, She did not return the call until after the survey team had exited. She stated she did not know how the resident was injured. On 11/04/2022 at 10:32 a.m., an interview was conducted with S5LPN. She stated she was responsible for facility investigations. She stated if staff reported new injuries on a resident, she would investigate and report if the investigation findings were suspicious for abuse. She was not assigned this duty at the time of incident. However, if it was reported to her today, she would complete an investigation with staff and resident and report the findings to S2DON. On 11/04/2022 at 12:35 p.m., an interview was conducted with S3ADON and S2DON regarding the facility's protocol for reporting abuse. S3ADON stated instances of suspected abuse and injuries of unknown origin should be reported to administration and stated sleeping on the wrist should not normally cause a fracture. S2DON agreed by nodding her head up and down. Both confirmed the injury should have been investigated and reported. On 11/04/2022 at 1:17 p.m., an interview was conducted with S1ADM in regards to reporting Resident #7's injury on 08/08/2022. He stated Resident #7's BIMS was a 9 and Resident #7 reported that nobody pulled on him. Therefore, he said, since they didn't suspect abuse based on the resident's statement, the injury was not investigated or reported to State Agency.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to develop and implement a comprehensive person cente...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to develop and implement a comprehensive person centered care plan to meet the medical needs for 2 (#6, #7) of 7 residents (#1, #2, #3, #4, #5, #6, #7) reviewed. The facility failed to ensure: 1. A care plan was developed and implemented for Resident #6 included combative behaviors. 2. A care plan was developed and implemented for Resident #7 with a diagnosis of seizure disorder and had seizure activity. 3. Physician orders were clarified and implemented for Resident #1. 4. Physician orders were implemented for Resident #1 related to administering medications For exhibition of agitated behaviors. Findings: #1 and #2 Resident #6 Review of the Medical Records revealed that Resident #6 was admitted to the facility on [DATE] with the following diagnoses: Dementia without Behaviors, Cognitive Decline, Restlessness and Agitation. Review of the most current Care Plan for Resident #6 revealed it did not contain a plan for combative behaviors. Review of Nurses' Notes for Resident #6 revealed the following: 10/24/2022 at 9:49 a.m. Resident was combative with CNA when getting dressed this morning. 10/21/2022 at 10:17 a.m. Resident was combative with CNA during shower. 10/19/2022 at 9:17 a.m. Resident did have agitation during shower. 10/17/2022 at 9:31 a.m. Resident was combative this am with CNA. 10/14/2022 at 11:14 a.m. Resident was agitated during shower. 10/12/2022 at 10:23 a.m. Resident extremely combative toward CNAs while trying to get her dressed for breakfast. (Hitting, kicking, cursing, biting, grabbing). Resident also threw water on another resident while at dining room table. 10/07/2022 at 10:21 a.m. Aggressive behavior noted toward CNA while getting dressed. Aggression subsided. 10/05/2022 at 10:32 a.m. Extremely combative during shower. (Bit CNA on her arm, hitting and cursing) 10/03/2022 at 7:41 a.m. Resident cursing, fighting, biting, was able to redirect with snack. 09/30/2022 at 9:42 a.m. Resident was combative with CNA when trying to get her dressed. (Hitting, pinching, cursing) 09/27/2022 at 8:41 a.m. Agitated demeanor 09/26/2022 12:49 p.m. Combative behaviors noted (punching and kicking) toward CNAs when getting resident dressed. 09/22/2022 at 8:37 a.m. Agitation, combative behaviors noted (cursing and hitting CNA) 09/20/2022 at 9:25 a.m. Resident extremely aggressive and combative (cursing, hitting, kicking, spitting) toward CNAs and nurse. Unable to redirect, will continue to monitor. 09/09/2022 at 12:32 p.m. Agitated and combative behaviors. Swatting, cursing at other residents/staff and attempting to grab other resident's food. Able to redirect, still slightly agitated. 09/07/2022 at 8:42 a.m. Resident was brought back to room to be changed and became very agitated and combative. 08/28/2022 at 12:44 a.m. Resident is combative and displays agitation. 08/25/2022 at 10:28 a.m. Resident is extremely agitated and combative. Refusing redirection. An interview was conducted on 11/03/2022 at 2:24 p.m. with S4MDSRN. S4MDSRN said she is responsible for developing and documenting residents' care plans. The current care plan was reviewed with S4MDSRN, and she confirmed Resident #6 was not care planned for combative behaviors. She said she was not aware Resident #6 had combative behaviors. She said she would expect behaviors to be communicated in the morning meetings in order to update the care plan. Resident #7 Review of the Medical Records revealed that Resident #7 was admitted to the facility on [DATE] with the following diagnoses: Metabolic Encephalopathy, Other Seizures, and Unspecified Dementia without Behavioral Disturbance. Review of the most current Care Plan, for Resident #7, revealed that it did not contain a plan for seizures. Review of current Physician Orders for Resident #7 revealed the following: 04/25/2022-Dilantin level every 3 months in April, July, October, and January. 08/16/2022-Prescribed Phenytoin Sodium Extended 100 mg Capsule. Take one tablet by mouth twice a day. Discontinue Date: 10/25/2022. 08/16/2022-G40.89 Other Seizures 08/28/2022-Ok to send resident to the emergency room for evaluation and treatment for continuous seizure activity. Discontinue date 09/02/2022. 10/18/2022-Keppra 500 mg tablet-Give 1 tablet by mouth 2 times daily. Review of Nurses' Notes for Resident #7 revealed the following: On 08/28/2022 Resident was sitting in wheelchair in dining room with family and they reported he had seizure activity. Resident was brought to room and began exhibiting more seizure activity. Physician notified and gave a phone order for Resident #7 to be sent to the emergency room for evaluation and treatment for seizure activity. Review of local behavior health facility discharge summary revealed, on 07/07/2022, Resident #7 was discharged to a local hospital emergency room due to seizure-like activity and injury to left hip after fall. Review of local hospital records revealed on 08/29/2022 Resident #7's reason for visit as seizures and diagnoses as Seizure, Bladder Infection and Sub Therapeutic Serum Dilantin Level. An interview was conducted on 11/03/2022 at 2:25 p.m. with S4MDSRN. S4MDSRN said she is responsible for developing and documenting residents' care plans. She stated that Resident #7 admission diagnoses included Seizures. S4MDSRN confirmed that Resident #7's care plan should have included seizures. An interview was conducted on 11/04/2022 at 12:35 p.m. with S3ADON and S2DON. They stated S4MDSRN is responsible for admitting and updating care plans. The S2DON and S3ADON both confirmed that Resident #6's care plan should have included combative behaviors and Resident #7's care plan should have included seizures. #3 Review of the Medical Records revealed Resident #1 was admitted to the facility on [DATE] with the following diagnoses: Anxiety Disorder, Depression, Muscle Wasting and Atrophy. Further review revealed Resident #1 was admitted for Hospice services on 09/01/2022. A review of Physician Orders dated 09/01/2022 revealed two sets of Physician Orders, an initial set of orders, and a clarification of the initial set of orders. The clarified Physician's Orders were not signed off or completely implemented and revealed the following: Albuterol 90 mcg 1 puff twice daily; Amlodipine 5 mg 1 tablet by mouth daily; Aspirin 81 mg by mouth daily; Budesonide 3 mg by mouth twice daily; Clonazepam 0.5 mg ½ tablet three times a day and as needed; Incruse Ellipta 62.5 mcg inhale powder 1 puff daily; Methatrexate 2.5 mg 5 tablets by mouth on Tuesday only every week; MultiVitamin by mouth daily; Pantoprazole 40 mg by mouth daily; Pentoxifylline 400 mg by mouth daily; Miralax powder 17g by mouth as needed Prednisone 2.5 mg ½ tablet by mouth daily; Sertraline 100 mg every night; Olanzapine 5 mg every night; Rincinol 10 ml three to four times a day as needed; Diphenoxylate 2.5 mg by mouth daily and as needed; Zofran 4 mg by mouth every 8 hours as needed; Lorazapam 0.5 mg every night; H.Cortisol 25 mg suppository as needed; Hyoscyamine 0.125 mg Sublingual every four hours as needed; Morphine Sulfate Solution 30 mg/20mg/ml every three hours as needed; Neo/Poly/Dex 1% Opth Ointment 5 ml every night as needed; Acuicyn eyelid and eyelash 5 ml every night; Muro 128 (15 ml) daily as needed; Verbal order Physician/Nurse. Review of Nurses' notes for Resident #1 revealed the following: 09/01/2022 at 10:58 p.m. S6LPN notified a local hospice facility to return to facility to rewrite and clarify current orders which have no frequency. An interview was conducted on 11/01/2022 at 1:45 p.m. with S6LPN. She said there were discrepancies noted with the admit orders, and the Hospice company's supervisor was notified to return to the facility for order clarification. A telephone interview was conducted on 11/01/2022 at 1:35 p.m. with the DON of a local hospice company. She confirmed the on call nurse was contacted and sent back out to the facility and wrote clarification orders on the night of 09/01/2022. An interview was conducted on 11/01/2022 at 3:16 p.m. with S7LPN She confirmed she worked the 2 p.m. to 10 p.m. shift on 09/01/2022. She said she was told in report S6LPN contacted the Hospice company for order clarification. She said at 10:30 p.m. the Hospice nurse was at the facility writing clarification orders. She said she reported to the oncoming shift the Hospice nurse was at the facility to rewrite orders. She said the night nurse would be responsible for taking off the orders. An interview was completed on 11/02/2022 at 9:00 a.m. with the on call Hospice nurse. She said she attempted to give a verbal clarification but was told she had to come into the facility. She said she came into the facility on [DATE] at approximately 10:30 p.m. to rewrite the orders. She said she communicated with S7LPN that she was onsite and rewriting the orders. An interview was conducted on 11/04/2022 at 9:15 a.m. with S8LPN. She confirmed she worked the night shift on 09/012022. She said the clarification orders were illegible and she reported off to the oncoming nurse. An interview was completed on 11/04/2022 at 12:00 p.m. with S3ADON and S2DON. They both reviewed the order sheets, but could not determine which orders should be followed. S6LPN was called into the room. S6LPN confirmed she had not seen the clarification order. S2DON stated she would expect staff to enter physician's orders in the computer after the orders were clarified. S2DON confirmed she would expect the oncoming nurse to receive report and enter any clarified orders in the computer system. She confirmed the clarification orders were not signed off or entered into the computer system. S2DON reviewed the Medication Administrative Record with the clarification orders. She confirmed Resident #1 received Clonazepam 0.5 mg twice a day and did not receive the correct dose of Clonazepam 0.5 mg three times a day. She further confirmed Resident #1 did not receive any doses of Acuicyn eyelid and eyelash and should have received a dose every night according to the clarification orders. #4 Review of current Physician's Order dated October 2022 revealed Resident #2 had the following diagnoses: Generalized Anxiety Disorder, Dementia, and Pain. Review of the Physician's Order dated 03/01/2022 revealed Resident #2 was admitted to Hospice Care. Review of Hospice Binder revealed: Recertification signed by Medical Doctor 10/20/2022. Re-certified to Hospice with Alzheimer's Dementia. She had increased anxiety and agitation without provocation. On 11/04/2022 at 1:20 p.m., record review of written hard chart orders revealed Ativan 1mg po, under tongue or rectally Q2 hr prn for agitation/dyspnea signed off by nurse on 06/27/2022. Haloperidol 5 mg po, under tongue, rectally prn for severe agitation or 1/2 tablet po Q4 hr prn for nausea/vomiting, signed off by facility nurse on 6/27/2022. On 11/04/2022 at 1:20 p.m., an interview was conducted with S2DON. She confirmed Resident #2 had episodes of agitation. She confirmed she should have the ordered medication available on the unit to administer as needed for agitation. After reviewing the orders in the hard chart, S2DON confirmed Ativan and Haldol orders were never entered into the computer system and they should have been.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview and record review, the facility failed to coordinate hospice care services for 3 (#2, R1, R2) o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interview and record review, the facility failed to coordinate hospice care services for 3 (#2, R1, R2) of 9 (#1, #2, #3, #4, #5, #6, #7, R1, R2) residents reviewed for hospice care. The facility failed to ensure: 1. A system was in place to update hospice binders with current orders, certification period and care plans. 2. Implement new and current orders, including medications in the emergency kit. 3. To designate a member of the facility's interdisciplinary team to be responsible for working with hospice representatives to coordinate care Findings: Review of the facility's policy, Hospice Services, revealed the following, in part: Each resident shall have a collaborative care plan for hospice and facility services. Responsibilities, policy and procedures, and payment terms must be specified in the agreement between the Hospice agency and the facility. Review of the facility's Hospice Agreement dated, May 18, 2019, revealed the following, in part: 3.10 Information. The Nursing Facility shall maintain in the Resident records at least the following: most recent hospice care plan, hospice election form, hospice physician certification of the terminal illness, names and contact information for hospice personnel contacts instructions on how to utilize the hospice's 24 hour on-call system; Hospice medication information and hospice and attending physician orders for each residential hospice patient. 5.2.a. Hospice will retain overall professional responsibility during implementation of this plan and for determining the appropriate course of Hospice care, including the determination to change the level of service provided. 5.2.4 Physician Orders. All physician orders communicated to nursing facility on behalf of hospice connected with hospice plan of care shall be written and signed by the applicable attending or hospice physician. In an emergency, such order may be communicated orally and confirmed in writing later. Nursing facility agrees to notify immediately hospice of any changes in physician orders for the hospice plan of care. If the nursing facility fails to give the necessary prior notice and the change is not authorized by hospice, hospice bears no financial responsibility for cost of related medications, supplies, or services. Hospice and nursing facility will maintain adequate records of all physician communicated in connection with the hospice plan of care. 5.2.5 (a) Liaison. By execution of this agreement, hospice and nursing facility shall designate liaison to facilitate cooperative efforts in performance of their respective obligations under this agreement. Resident #2 Review of Resident #2's clinical record revealed she was admitted to the facility on [DATE] and admitted to hospice services on 03/01/2022. Review of hospice active orders dated, 06/27/2022 for Resident #2 revealed the following: Ativan 1mg by mouth under tongue or rectally every two hours as needed for agitation/dyspnea Haloperidol 5 mg by mouth under tongue, rectally as needed for severe agitation or ½ tablet by mouth every four hours as needed for nausea/vomiting. Review of Medication Administration Record dated, November 2022, for Resident #2 revealed no order for the following: Ativan 1mg by mouth under tongue or rectally every two hours as needed for agitation/dyspnea Haloperidol 5 mg by mouth under tongue, rectally as needed for severe agitation or ½ tablet by mouth every four hours as needed for nausea/vomiting. Further review of physicians orders for Resident #2 revealed no discontinue order for Ativan or Haloperidol noted. A review of the Hospice Binder for Resident #2 revealed no orders and care plan documents after 04/30/2022. Random Resident 1 Review of RR1's clinical record revealed she was admitted to the facility on [DATE] and admitted to hospice services on 04/15/2022. Review of hospice active orders dated, 04/15/2022 for RR1 revealed the following: Ativan 0.5 mg by mouth three times a day as needed for anxiety Morphine Sulfate 20mg/ml give 0.5 ml every three hours as needed for shortness of breath or pain Levsin 0.125 mg sublingual every four hours as needed for secretions Review of Medication Administration Record dated, November 2022, for RR1 revealed no order for the following: Ativan 0.5 mg by mouth three times a day as needed for anxiety Morphine Sulfate 20mg/ml give 0.5 ml every three hours as needed for shortness of breath or pain Levsin 0.125 mg sublingual every four hours as needed for secretions Further review of physicians orders for RR1 revealed no discontinue order for Ativan, Morphine Sulfate and Levsin noted. Review of the hospice binder for RR1 revealed no orders and care plan documents after 04/15/2022. Random Resident 2 Review of RR2's clinical record revealed she was admitted to the facility on [DATE] and admitted to hospice services on 04/29/2022. Review of hospice active orders dated, 04/29/2022 for RR2 revealed the following: Ibuprofen by mouth capsule 200 mg, 2 capsules by mouth every 8 hours as needed for pain Valproic Acid by mouth solution, give 2.5 ml three times a day Pantoprazole Sodium 40 mg, give one capsule by mouth daily Review of Medication Administration Record dated, November 2022, for RR2 revealed no order for the following: Ibuprofen by mouth capsule 200 mg, 2 capsules by mouth every 8 hours as needed for pain Valproic Acid by mouth solution, give 2.5 ml three times a day Pantoprazole Sodium 40 mg, give one capsule by mouth daily Further review of physicians orders for RR2 revealed no discontinue order for Ibuprofen, Valproic Acid, and Pantoprazole noted. A review of the hospice binder for RR2 revealed no orders and care plan documents after 04/29/2022. #1 On 11/01/2022 at 2:15 p.m., an interview was conducted with S9LPN. She said she was assigned Resident #2 today. She said she would refer to the hospice chart for any updates. She confirmed there were no updated notes in the hospice binder for Resident #2. On 11/01/2022 at 2:39 p.m. an interview was conducted with S3ADON. S3ADON reviewed the hospice binder and confirmed it was not updated with current notes, orders and care plans. She further confirmed there is no process to check and update the hospice binder weekly or per shift. #2 On 11/02/2022 at 3:43 p.m., an interview was conducted with S17LPN. She said she would expect to find hospice orders on the MAR and would refer to the hospice binder if nothing was noted on the MAR. She said Resident #2 had repetitive anxious behaviors but only had Tylenol ordered. On 11/03/2022 at 9:12 a.m., an interview was conducted with S11LPN. She said she was assigned Resident #2 on the night of 09/11/2022. Resident #2 complained of pain, she saw morphine labeled for Resident #2 in the medication cart and she gave her a dose. She said after she gave the medication she noticed the medication was not on the MAR and should have been. On 11/03/2022 at 9:15 a.m., an interview was conducted with S16CNA. She said Resident #2 was anxious and exhibited repetitive behaviors on a regular basis. She said if she observed increased symptoms of anxiety she would notify the nurse. On 11/03/2022 at 2:35 p.m., an interview was conducted with S2DON. She stated the facility requested local hospice companies to not send emergency kit medications on admit, unless the resident is currently receiving the medications. She said the process was for the floor nurse to call for an order when the medication was needed. On 11/04/2022 at 11:20 a.m., an interview was conducted with a local hospice company's DON. She confirmed that they did not receive any communication from the facility requesting to not keep emergency kit medications on the medication cart as ordered. She stated the expectation was that medications ordered for Resident #2 on admission were considered active and should be readily available on the unit to be given at any time. On 11/04/2022 at 1:15 p.m., an interview was conducted with S3ADON. She reviewed the orders for Haldol and Ativan. She confirmed Ativan and Haldol orders were never entered into the computer system and they should have been. She confirmed that Resident #2 had behaviors of agitation and should have received the Ativan or Haldol as ordered for agitation. On 11/04/2022 at 1:20 p.m., an interview was conducted with S2DON. She reviewed the orders for Haldol and Ativan. She confirmed Ativan and Haldol orders were never entered into the computer system and they should have been. She confirmed that Resident #2 had behaviors of agitation and should have received the Ativan or Haldol as ordered for agitation. #3 On 11/02/2022 at 9:29 a.m., an interview was conducted with S12LPN. She stated they have a hospice binder but she did not know what was in the binder. She said hospice got the medications from the facility pharmacy or the hospice pharmacy. On 11/02/2022 at 10:05 a.m., an interview was conducted with S9LPN. She stated the hospice nurse would provide a verbal report to the floor nurses. She further stated there was a hospice binder but there was no process to check the binder for updates. On 11/03/2022 at 2:38 p.m., an interview was conducted with S15LPN. She said hospice orders are found in the computer. An observation was completed at this time with S15LPN of RR1's medications in the medication cart. She confirmed the emergency kit medications were in the medication cart and not on the MAR. On 11/04/2022 at 9:10 a.m., an interview was conducted with S13LPN. She said hospice orders are found in the computer and on the MAR. On 11/04/2022 at 9:15 a.m., an interview was conducted with S8LPN. She said hospice orders are found in the computer and on the MAR. She said new orders are written on a telephone order sheet or faxed to the facility by the hospice nurse. She said the hospice nurse communicated with the floor nurse. She said if the hospice nurse did not communicate with the floor nurses they would not be aware of any hospice updates. On 11/04/2022 at 9:44 a.m., an interview was conducted with S14LPN. She said hospice orders are found on the MAR. On 11/04/2022 at 11:00 a.m., an interview was conducted with a local hospice company's DON. She said the binder should have the active hospice orders and the medications should be available. She said the facility would be responsible for communicating with the contracted hospice company if they did not want the emergency kit medications on site or if they wanted the hospice medication order rewritten every 14 days. She confirmed the facility did not communicate with the contracted hospice company that they did not want the emergency kit medications on site. On 11/04/2022 at 11:20 a.m., an interview was conducted with a second local hospice company's DON. She confirmed that they did not receive any communication from the facility informing the hospice company requested not to have comfort care medications on hand as ordered. On 11/04/2022 at 12:00 p.m., an interview was conducted with S2DON and S3ADON. S2DON stated on admit they received orders from the hospice company, the orders should be put into the computer and a copy placed in the hospice binder. She stated the orders in the computer and the MAR should be same. She expected floor nurses to refer to the MAR for hospice orders. She said the hospice nurse would be responsible for updating the hospice binder and giving a verbal report to the floor nurse, ADON or DON. She confirmed the facility does not have an official hospice liaison for communications with hospice and there was no process in place to ensure hospice binders are up to date with orders and plan of care. S3ADON reviewed RR2's active hospice orders dated, 04/29/2022, in the hospice binder. S3ADON confirmed Ibuprofen, Valproic Acid and Pantoprazole were listed on the active order sheet for RR2 and were not listed on the MAR. S3ADON stated the floor nurse should communicate with the hospice nurse if medications are discontinued or changed and did not communicate the updates. S3ADON reviewed RR1's active hospice orders dated, 04/15/2022, in the hospice binder. S3ADON confirmed Lorazepan, Morphine Sulfate and Levsin were listed on the active order sheet for R1 and were not listed on the MAR. She confirmed medications not on the MAR, should not be available in the medication cart. S3ADON then reviewed two new orders written on 06/27/2022 in Resident #2's hard chart. S3ADON confirmed Ativan and Haldol were ordered, signed off by a nurse, and not entered into the computer system. She further confirmed Ativan and Haldol were not on the MAR and not available to Resident #2. She further confirmed Resident #2, R1 and R2's hospice binder were not up to date.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 6 life-threatening violation(s), $76,445 in fines. Review inspection reports carefully.
  • • 39 deficiencies on record, including 6 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $76,445 in fines. Extremely high, among the most fined facilities in Louisiana. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 6 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is Heritage Manor Of Baton Rouge Ii's CMS Rating?

CMS assigns HERITAGE MANOR OF BATON ROUGE II an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Louisiana, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Heritage Manor Of Baton Rouge Ii Staffed?

CMS rates HERITAGE MANOR OF BATON ROUGE II's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 63%, which is 17 percentage points above the Louisiana average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 57%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Heritage Manor Of Baton Rouge Ii?

State health inspectors documented 39 deficiencies at HERITAGE MANOR OF BATON ROUGE II during 2022 to 2025. These included: 6 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 31 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Heritage Manor Of Baton Rouge Ii?

HERITAGE MANOR OF BATON ROUGE II is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by THE BEEBE FAMILY, a chain that manages multiple nursing homes. With 144 certified beds and approximately 115 residents (about 80% occupancy), it is a mid-sized facility located in BATON ROUGE, Louisiana.

How Does Heritage Manor Of Baton Rouge Ii Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, HERITAGE MANOR OF BATON ROUGE II's overall rating (1 stars) is below the state average of 2.4, staff turnover (63%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Heritage Manor Of Baton Rouge Ii?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Heritage Manor Of Baton Rouge Ii Safe?

Based on CMS inspection data, HERITAGE MANOR OF BATON ROUGE II has documented safety concerns. Inspectors have issued 6 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Louisiana. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Heritage Manor Of Baton Rouge Ii Stick Around?

Staff turnover at HERITAGE MANOR OF BATON ROUGE II is high. At 63%, the facility is 17 percentage points above the Louisiana average of 46%. Registered Nurse turnover is particularly concerning at 57%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Heritage Manor Of Baton Rouge Ii Ever Fined?

HERITAGE MANOR OF BATON ROUGE II has been fined $76,445 across 4 penalty actions. This is above the Louisiana average of $33,843. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Heritage Manor Of Baton Rouge Ii on Any Federal Watch List?

HERITAGE MANOR OF BATON ROUGE II is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.