Farmerville Nursing and Rehabilitation Center, LLC

813 N Main St, Farmerville, LA 71241 (318) 368-2256
For profit - Limited Liability company 117 Beds NORBERT BENNETT & DONALD DENZ Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
23/100
#126 of 264 in LA
Last Inspection: May 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Farmerville Nursing and Rehabilitation Center has a Trust Grade of F, indicating significant concerns about the quality of care provided. Ranked #126 out of 264 facilities in Louisiana, they are still in the top half, but the overall rating is below average with a 2 out of 5 stars. The facility is showing improvement, reducing issues from 6 in 2024 to 3 in 2025, but staffing remains a concern with a turnover rate of 78%, far above the state average. Although there is good RN coverage, higher than 81% of facilities, recent inspections revealed serious issues, such as a resident falling from a bed due to poorly maintained side rails, leading to a fracture, and failures in proper transfer procedures that could put residents at risk. The facility has also accrued fines totaling $30,258, which reflects ongoing compliance problems.

Trust Score
F
23/100
In Louisiana
#126/264
Top 47%
Safety Record
High Risk
Review needed
Inspections
Getting Better
6 → 3 violations
Staff Stability
⚠ Watch
78% turnover. Very high, 30 points above average. Constant new faces learning your loved one's needs.
Penalties
✓ Good
$30,258 in fines. Lower than most Louisiana facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 19 minutes of Registered Nurse (RN) attention daily — below average for Louisiana. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
21 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2024: 6 issues
2025: 3 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

2-Star Overall Rating

Near Louisiana average (2.4)

Below average - review inspection findings carefully

Staff Turnover: 78%

31pts above Louisiana avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $30,258

Below median ($33,413)

Moderate penalties - review what triggered them

Chain: NORBERT BENNETT & DONALD DENZ

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is very high (78%)

30 points above Louisiana average of 48%

The Ugly 21 deficiencies on record

1 life-threatening
Jan 2025 3 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** I. Based on record reviews and interviews, the facility failed to ensure that 1 (#5) of 3 (#4, #5, #6) residents environment rem...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** I. Based on record reviews and interviews, the facility failed to ensure that 1 (#5) of 3 (#4, #5, #6) residents environment remained free of accident hazards by failing to ensure assistive devices (side rails) were in good repair. This deficient practice resulted in an Immediate Jeopardy situation on 12/11/2024 at approximately 9:35 a.m. when resident #5 fell from his bed while using his right ¼ side rail to assist with care. Resident #5's side rail was attached to a bed extender that flared approximately 45 degrees away from the bed which resulted in the fall. Resident #5 obtained a closed fracture of the left distal femur and had open reduction and internal fixation surgery (ORIF) with hardware on 12/12/2024. The facility implemented corrective actions which were completed prior to the State Agency's investigation entry on 01/13/2025. It was determined to be a Past Noncompliance Citation. Findings: Review of the record for resident #5 revealed a [AGE] year old with an admit date of 02/02/2017. Diagnoses included but not limited to the following: chronic respiratory failure, congestive heart failure, aphasia following cerebral infarction and fracture of left femur on 12/11/2024. Review of resident #5's annual Minimal Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 9 which indicated moderately impaired cognitive skills for daily decision making. He had no range of motion impairment to upper or lower extremities. Resident #5 was unable to walk and used a wheel chair for locomotion. Resident #5 was dependent on staff for toileting (one person physical assistance) and independent with rolling to the left, back and right side. Resident #5 always incontinent of bowel and bladder. Review of Morse Fall Scale Assessments dated 10/11/2024 revealed resident #5 to score a 55 which noted resident was a low risk. No history of falls in past year. Review of side rails evaluation revealed the evaluation was completed on 09/25/2024 and a consent from the responsible party noted. Resident #5 was assessed to have ¼ side rails to grasp side rails and assist staff in turning and positioning. Review of an Accident Report for resident #5 dated 12/11/2024 at 9:35 a.m. for a fall during staff assist revealed the following: Incident location: resident #5's room Person preparing report: S13Licensed Practical Nurse (LPN) Description: Resident noted lying on his right side on the floor between the bed and the wall. Resident alert and oriented to person, place, time, and situation. Resident didn't complain of pain, stated multiple times, Baby get me up. Resident stated I fell off the damn bed. Pulse 76, respirations 21, Blood pressure 138/76. Immediate action taken: Resident transferred to hospital per Emergency Medical Services. Intervention: Assist rails checked and old extensions on bed removed and assist rails connected to bed frame. Fracture of left femur reported from hospital. Injury: laceration right forearm Review of the facility's investigation summary form revealed the following: Review of local hospital physician documentation on 12/11/2024 revealed the following: [AGE] year old present to emergency room via emergency medical services with complaints of fall. Details of fall: The patient fell from supine position. Abrasion to right elbow. He was transferred to hospital emergency room on [DATE] for distal left femur fracture, Long leg splint in place. Resident #5 admitted to another hospital with a closed fracture of the left distal femur and had open reduction and internal fixation surgery (ORIF) with hardware on 12/12/2024. Interview on 01/13/2024 at 12:15 p.m. with S14Certified Nursing Assistant (CNA) revealed she had worked at the facility for a little over 6 months. S14CNA reported on 12/11/2024 around 9:35 a.m. she was assisting resident #5 who had a bowel movement and needed to be changed. S14CNA revealed she asked resident #5 to turn to his right side like he normally would do and he grabbed and pulled himself to his right side in the bed using the ¼ assistive rail on the right side of the bed. S14CNA reported she asked him to remain still while she cleaned him up. S14CNA reported within 15-20 seconds resident #5 said, It's breaking loose, I am falling. S14CNA reported she immediately went to try to prevent him from falling. S14CNA reported she had made it to the foot of the bed when resident #5 had fallen on the floor between the bed and the wall. S14CNA reported the right side ¼ assistive rail broke way and leaned at about a 45 degree angle. S14CNA reported the right side of the bed was approximately 2 feet from the wall. S14 CNA reported she hollered out for help and stayed with resident #5 until S13Licensed Practical Nurse (LPN) arrived. S14CNA reported that resident #5 had a skin tear to his right forearm. S14CNA reported resident #5 was sent out to the hospital via ambulance. Interview on 01/14/2025 at 10:32 a.m. with S13LPN revealed that on 12/11/2024 around 9:35 a.m. she was in another resident's room next door to resident #5's room when she heard S14CNA holler out for help. S13LPN reported she immediately went to resident #5's room and observed resident #5 lying on the floor on his right side between the bed and the wall. S13LPN reported that resident #5's left leg was lying across his right leg. S13LPN reported resident #5 had a laceration to his right foreman. S13LPN reported resident #5 did not complain of any pain. S13LPN reported resident #5's right side rail was angled out in a 45 degree angle toward the wall. S13LPN revealed she asked S14CNA what happened. S14CNA reported to S13LPN that she was providing resident #5's incontinent care and she had asked him to turn to his right side like he normally does when she provides his incontinent care. S13LPN reported S14CNA then stated that within 20 seconds of the resident turning to his right side, resident #5 told her he was falling and the rail was letting go. S13LPN reported that S14CNA stated she could not get to the right side of the bed in time to prevent him from falling. S13LPN reported she called the ambulance service for resident #5 to be evaluated at the local hospital. S13LPN reported she provided wound care for laceration and placed a dressing on his right forearm. S13LPN revealed she contacted S10Registered Nurse (RN) unit manager. Interview on 1/13/2025 at 11:30 a.m. with S10RN Unit Manager revealed she was notified by S13LPN that resident #5 was on floor and was being sent to the local emergency room for evaluation. Upon entering the room, resident #5 was on the floor between the bed and wall. S10RN Unit Manager stated that resident #5 was on his stomach leaning toward the right side with his right arm down beside him and his left arm had a small skin tear noted. S10RN Unit Manager stated resident #5 yelled, Get me off of the floor, help me up! S10RN Unit Manager reported that S14CNA stated resident #5 fell from the bed while holding onto the right side rail. S10RN Unit Manager reported that the right side rail was down when she entered the room. Interview on 01/13/2025 at 12:30 p.m. with S9Maintenance Director revealed he was notified on the morning of 12/11/2024 after resident #5 had fallen to check his bed and his side rails. S9Maintenance Director reported the right upper side rail was still in place but it was angled about 45 degrees away from bed toward the wall. S9Maintenance Director reported that the upper extender at the top of the bed had the side rails still attached properly, but the upper extender bracket that rested on top of the bedframe was flared out which allowed the right upper side rail not to function properly. Interview on 01/27/2025 at 8:00 a.m. with S1Executive Director(ED) revealed that he was aware of incident involving resident #5 falling and fracturing his left femur on 12/11/2024. S1ED reported it was determined that there was a problem with the bed extender. The side rail was connected to the bed extender and as a result caused resident #5 to fall. During the survey, in-service records and Quality Assurance (QA) monitoring records were reviewed and it was determined that the facility had implemented the following corrective actions to correct the deficient practice prior to entering the facility. On 12/11/2024, the facility implemented the following actions to correct the deficient practice with a completion date of 12/24/2024. 12/11/2024- S9Maintenance Director examined the side rail for resident #5. It was determined that the bed extensions that held the hand rails were flared out and rotated around the head of the frame. The left side rail was up right and the right side rail was at a 45 degree angle. S9Maintenance Director removed all six bed extensions from the bed of resident #5. 12/11/2024- There are no other bed extensions in use at the facility. The facility will no longer use bed extensions. 12/11/2024- S9Maintenance Director completed an audit of 100% side rails used in the facility. 12/24/2024- S9Maintenance Director completed bed and mattress audit on all beds in the facility. II. Based on observations, record reviews and interviews, the facility failed to ensure 1 (#1) of 3 (#1, #2, #3) residents who were assessed at risk for wandering and elopement, was adequately supervised to prevent him from eloping from the facility. This deficient practice resulted in an Immediate Jeopardy situation on 01/05/2025 at approximately 6:40 a.m. when resident #1 (a moderately impaired resident who was placed on 1 to 1 supervision on 01/04/2025 at approximately 11:00 p.m. for wandering in other residents' rooms) was found approximately 2.4 miles from the facility by the local police department. Resident #1 was located approximately 1 hour and 40 minutes after last being seen by assigned staff at the facility. The facility implemented corrective actions which were completed prior to the State Agency's investigation entry on 01/13/2025. It was determined to be a Past Noncompliance Citation. Findings: Review of policy with the latest revision date of 05/2022 revealed the following: Subject: Missing Resident/Elopements. Policy: the Unit Charge Nurse is responsible for knowing the location of their residents. It is the responsibility of all personnel to report any resident attempting to leave the premises, or suspected of being missing, to the charge nurse as soon as practical. At any time in which a resident is determined missing, the following procedure will be strictly followed: A) Alert: The supervisor/charge nurse will alert all other personnel by all-paging Dr. Wander' and Location: B) Search: a search of the immediate area will be initiated under the Director of Nursing (DON) shift supervisor/charge nurse; all rooms will be searched (including locked rooms). The Nursing shift supervisor/charge nurse will designate staff to search the area surrounding the building, as appropriate (patio, parking area) C) Contacts: If the search of the immediate area is unsuccessful, the nursing shift supervisor will immediately contact the: Executive director and DON; local police department; family/responsible party; vice president of operations; attending Physician/medical director; department of health notification as required; D) Missing resident guidelines: The resident: 1. Determine time and location when last seen. Review of the medical record revealed resident #1 was admitted to the facility on [DATE] with diagnoses of unspecified intracranial injury without loss of consciousness, generalized anxiety disorder, hypertension, non-traumatic subarachnoid hemorrhage, other non-traumatic intracerebral hemorrhage, fracture of condylar process of left mandible subsequent encounter for fracture with routine healing, and diffuse traumatic brain injury w/o loss of consciousness. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed resident #1 had a brief interview for mental status (BIMS) of 10 which indicated that resident #1 had moderately impaired cognitive skills for daily decision making. The assessment also indicated the resident was independent with transfers and did not require mobility devices. Review of the Elopement Risk assessment dated [DATE] at 2:45 p.m. by S9Registered Nurse (RN) revealed resident #1 was oriented to person, place, time and situation upon assessment. Noted episodes of confusion and history of psychoactive meds (Zyprexa); mobility independent. Resident #1 was not deemed an elopement risk. Review of an Incident Report dated 01/05/2025 at 6:40 a.m. completed by S6Licensed Practical Nurse (LPN) revealed that she received a phone call from the local police department asking if we had a resident by the name of resident #1. This nurse stated yes. Officer stated that resident #1 was out by the local apartments wandering (approximately 2.4 miles from facility). S6LPN instructed officer to bring resident #1 back to facility. Resident #1 unable to give clear description of events. Immediate action taken: Local police department returned resident to facility at approximately 6:50 a.m. On 01/13/2025 at 2:00 p.m. interview with S1Executive Director (ED) confirmed resident #1 was currently at an inpatient psychiatric hospital due to aggression toward staff. S1ED confirmed that on 01/05/2025 sometime after 5:00 a.m., resident #1 eloped from the building and it was undetermined as to what door the resident exited out of. S1ED revealed he was contacted by S2Director of Nursing Services (DNS) on 01/05/2025 at around 7:00 a.m. S1ED reported that an immediate investigation was initiated. On 01/14/2025 at 10:00 a.m. interview with S2DNS confirmed resident #1 eloped from the building on 01/05/2025 after being placed on 1 to 1 monitoring for supervision on 01/04/2025 at approximately 11:00 p.m. S2DNS stated that on 01/04/2025 at approximately 9:52 p.m., S1ED called to inform her that resident #10's family member called him and was upset about resident #1 entering into the room of resident #10 and upsetting the resident. Further interview revealed on 01/04/2025 at 10:20 p.m. S2DNS came to the facility to meet with the family member who was upset due to resident #1 attempting to enter the room and bathroom of resident #10. S2DNS stated she then addressed the issue with nursing staff and informed them that resident #1 was disoriented as to where his bathroom and room were. She stated at this time she placed resident #1 on 1 to 1 monitoring supervision and to change out with other workers when they do rounds on other residents. S2DNS stated that she told all the nurses and aides on duty to make sure someone was with resident #1 at all times and that the nurses could switch out with the aides as needed. S2DNS further stated she told them to report to the day shift to continue the 1 to 1 monitoring. S2DNS stated that S5Certified Nursing Assistant (CNA) was assigned the 1 to 1 monitoring for resident #1 and was stationed outside resident #1's room when she left building at approximately 11:00 p.m. S2DNS further confirmed on 01/05/2025 at 6:44 a.m., she received a phone call from S6LPN stating they just received a phone call from the local police department stating that they picked up resident #1 at a local apartment complex and were bringing him back to facility. S2DNS stated she instructed S6LPN to do a head to toe assessment on resident #1's return and to restart a strict 1 to 1 monitoring. She stated that the Administrator was notified and staff placed a Wanderguard monitoring device on resident #1 upon his return. S2DNS stated that she contacted S5CNA who stated she monitored resident #1 until around 5:00 a.m. S2DNS reported that S5CNA then said that S4LPN said she would watch out for resident #1 and that she could go make her rounds on other residents. S2DNS stated she talked with S4LPN on 01/05/2025 at 8:00 a.m. S4LPN stated that she last saw resident #1 around 4:50 a.m. when she administered medication to him. S4LPN stated resident #1 was sitting up in a chair in his room and that S5CNA was outside the door. S2DNS stated she asked S4LPN if S5CNA asked if she would monitor resident #1 while she finished her rounds and S4LPN denied that this was said. S2DNS confirmed that resident #1 was able to elope out of building on 01/05/2025 after 5:00 a.m. due to staff not properly monitoring resident #1 on a 1 on 1 observation status. S2DNS confirmed that the facility did not have a policy on 1 to 1 monitoring supervision. On 01/15/2025 at 7:05 a.m. an interview with S6LPN revealed that on 01/05/2025 at 6:40 a.m. she received a call from the local police department stating that they found resident #1 wandering outside an apartment complex approximately 3 miles from facility. S6LPN asked the police to return resident #1 to facility. S6LPN stated after she got off phone with police, S5CNA came up to nursing station and asked if anyone had seen resident #1. S6LPN told S5CNA that the police found resident #1 wandering around an apartment complex some 3 miles from the facility. S6LPN stated that S5CNA told her that resident #1 was placed on 1 to 1 monitoring last night by S2DNS for wandering behavior. S6LPN said she contacted S2DNS immediately after becoming aware of incident. S6LPN stated that she was not made aware by the night nurses that resident #1 was on a 1 to 1 monitoring for supervision. On 01/15/2025 at 7:50 a.m. an interview with S4LPN revealed that she worked at facility on 01/04/2025 from 6 p.m. to 01/05/2025 to 6 a.m. S4LPN revealed that she was made aware that resident #1 was placed on 1 to 1 monitoring supervision for wandering type behavior on 01/04/2025 around 11:00 p.m. by another nurse. S4LPN stated that S5CNA was assigned 1 to 1 monitoring and was stationed outside the door of resident #1's room. S4LPN stated that she last time she saw resident #1 was around 4:30 a.m. at which time she administered a medication for anxiety. S4LPN stated she was never asked by S5CNA to monitor resident #1 due to her needing to make rounds on other residents. S4LPN stated she was never aware that resident #1 had eloped out of the facility. On 01/15/2025 at 9:15 a.m. an interview with S5CNA revealed that she worked at facility on 01/04/2025 from 7:00 p.m. to 01/05/2025 at 7:00 a.m. S5CNA said she was assigned the hall that resident #1 resided. S5CNA observed resident #1 wandering around facility and into other residents' rooms during her shift. S5CNA reported that S2DNS came to facility on 01/04/2025 around 10:00 p.m. and met with a family member of resident #10. S5CNA stated that S2DNS placed resident #1 on 1 to 1 monitoring supervision and made all staff aware. S5CNA stated that she was assigned the 1 to 1 for resident #1 but it was expected for her to also round and assist other residents she was assigned to. S5CNA stated that around 5:00 a.m. she had to assist another CNA and also do her rounds on other residents. S5CNA asked S4LPN if she could provide the 1 to 1 monitoring for resident #1 and S4LPN stated that she would. S5CNA stated that she returned to check on resident #1 around 6:20 a.m. and realized he was not in his room. S5CNA stated that she attempted to search for resident #1 and looked in other residents' rooms but could not find him. She stated that she asked other CNAs if they had seen him but they denied seeing him. S5CNA stated she asked the day nurse around 6:40 a.m. if she had seen resident #1. S4CNA confirmed that from 5:00 a.m. to 6:20 a.m. she did not perform 1 to 1 monitoring supervision on resident #1. S5CNA confirmed that when she observed that resident #1 was missing, she did not alert a nurse until approximately 20 minutes after noting him missing. On 01/15/2025 at 10:00 a.m. interview with S3Clinical Operation Consultant confirmed the staff did not perform 1 to 1 monitoring supervision for resident #1 as ordered and as a result resident #1 was able to elope from the facility. S3Clinical Operations Consultant confirmed that nursing was not immediately notified when it was determined that resident #1 was missing and that night staff did not communicate with day staff that resident #1 was on 1 to 1 monitoring. S3Clinical Operations Consultant confirmed that the facility did not have a policy for 1 to 1 monitoring supervision. During the survey, in-service records and Quality Assurance (QA) monitoring records were reviewed and it was determined that the facility had implemented the following corrective actions to correct the deficient practice prior to entering the facility. On 01/05/2025 the facility implemented the following actions to correct the deficient practice with a completion of 01/09/2025: Actions: Upon return to the facility on [DATE] at 6:50 a.m., resident #1 was placed on 1:1 monitoring and a wander guard was placed on resident #1. 01/05/2025- 100% census count was completed by Unit Manager, all residents were accounted for. 01/05/2025- Resident #1 Elopement risk evaluation reviewed, re-evaluated and updated to reflect his current elopement risk status. 01/05/2025- 100% Elopement assessments re-evaluated and updated to reflect current elopement status. Facility found that 3 other residents were at risk for elopement status. Elopement evaluation updated to reflect current status. 01/05/2025- 100% audit of all residents with wanderguards was initiated, no resident with wander guards identified. After re-evaluation, facility identified 3 residents who were at risk, received wanderguard after evaluation, all wanderguards were tested and working properly by Unit Manager. 01/05/2025- Executive Director examined exit doors and windows for malfunction, windows and doors are functioning and in proper working order. Doors and windows last checked on 01/01/2025 with resident monitoring system reviewed and Mag lock system checked. All were in proper working order. 01/05/2025- Elopement drill initiated on day shift By Staff Development Coordinator and night shift Facility staff are 12 hours with in-servicing on Policy on wandering and elopements 01/05/2025- Elopement policy reviewed by Clinical Operations Nurse with no changes made at this time. 01/05/2025- Resident #1 BIMS was assessed by Director of Nursing BIMs score was 10 01/05/2025- Social Services Director reviewed and updated elopement binder with current residents at risk. 01/05/2025- Door sign posted by Executive Director to alert staff and visitors to be aware of their surroundings as you enter and exit the building stating please do not let anyone out. 01/05/2025- resident #1 was moved to another room closer to the nurses' station for increased supervision. 01/05/2025 - 01/09/2025 In-servicing of Executive Director and DNS via phone by [NAME] President of Operations regarding any resident who elopes or attempts to elope, displays exit seeking behavior, or Demands to go home, must be placed on 1 to 1 supervision. Supervision to be tapered based on behavior as deemed appropriate. In-service will be on going. 01/05/2025 - 01/09/2025 In-service initiated by Staff Development Coordinator on current staff/agency staff on Incident/accidents, elopement policy, residents who demands wanting to go home, have exit seeking behavior, and wanders the facility must place resident 1 on 1 supervision and must notify the Executive Director and Director of Nursing immediately. Post-test on wandering and elopements. In service will be ongoing. 01/05/2025- In-service initiated by Staff Developed Coordinator with CNA's and Nurses, when putting someone on 1 on 1 this means the resident is in your vision at all times. 1 on 1 is a nursing intervention put into place when close monitoring is warranted, for a certain length of time, until the person behavior/condition/ is re-evaluated by the staff and deemed appropriate to be taken off. This means, when you have to care for another resident, or attend to personal issues, or for any reason you have to step away, you have to ensure you coworker is aware and is actively monitoring the resident, while you are away. At no point is the resident to be left alone while 1 on 1 is in progress. In-service will be ongoing. Director of Nursing and or designee to monitor 24 hours report sheets, nurses notes and incident/accident 2 x daily x 5 days a week x 4 weeks to ensure that residents who exhibit exit seeking behaviors, demands to go home and wanders through out the facility are assessed for the safety of the resident. Any concerns will be immediately addressed. The Executive Director will forward results to the monthly Quality Assurance Committee. The Quality Assurance Committee will recommend the frequency or discontinuation based on results achieved. Director of Nursing and or designee to monitor new interventions that are put in place with observation 2 x daily x 5 days a week x 4 weeks to ensure interventions are in place. Any concerns will be immediately addressed. The Executive Director will forward results to the monthly Quality Assurance Committee. The Quality Assurance Committee will recommend the frequency or discontinuation based on results achieved.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a resident with pressure ulcers received the necessary treat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a resident with pressure ulcers received the necessary treatment and services, consistent with professional standards of practice, to promote healing, prevent infection, and prevent new ulcers from developing for 1 (#4) of 3 (#4, #5, and #6) residents investigated for pressure ulcers. The facility failed to 1) observe and report signs and symptoms of an unstageable pressure ulcer development on the sacrum area for resident #4 and 2) failed to treat a stage 4 pressure wound according to physician orders for resident #4. Findings: Review of the record revealed resident #4 was admitted to the facility on [DATE]. Resident #4's diagnoses included the following: quadriplegia, pressure ulcer of sacral region stage 4 (01/07/2025), pressure induced deep tissue damage of right heel (09/25/2024), and pressure induced deep tissue damage left ankle. Review of the quarterly Minimal Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 15 which indicated the resident was cognitively intact. Resident #4 was dependent on staff for all activities of daily living. Resident #4 was at risk for pressure ulcers/injuries. Review of the pressure ulcer risk assessment with the last update on 01/07/2025 revealed resident #4 was at risk for pressure ulcers. Review of the care plan for resident #4 revealed documented pressure ulcer, stage 4 to sacrum. Interventions included to keep skin clean and well lubricated, evaluate skin for areas of blanching or redness, wound care specialist to follow and make recommendations. Review of the medical record revealed resident #4 was receiving weekly skin audits. Review of the weekly skin audit for resident #4 dated 12/30/2024 completed by S12Licensed Practical Nurse (LPN) revealed rectum area excoriated only. Review of weekly skin audit for resident #4 dated 01/07/2024 completed by S2Director of Nursing Services (DNS) revealed resident #4 had a Stage 4 sacrum pressure wound with following measurements: 6 centimeters (cm) x 2.6 cm x 1.5 cm. Review of resident #4's sacral wound measurements by S11Nurse Practitioner dated 01/07/2025 revealed following: 8 cm x 12 cm x 3 cm; stage 4 pressure wound sacral. Stage: unstageable pressure ulcer injury obscured full thickness skin and tissue loss. Review of the progress note revealed a new stage 4 pressure wound to sacrum. Surgical debridement completed. Culture obtained. Pack with ¼ strength Dakin's cover with Abdominal (ABD) pad, tape. Change daily. Interview on 01/14/2025 at 12:10 p.m. with S2DNS revealed resident #4 tested positive for COVID-19 on 12/27/2024 and was placed on isolation and came off isolation of 01/07/2025. S2DNS reported she was not made aware of resident #4's sacral wound until the morning of 01/07/2025. S2DNS revealed she and S10RN Unit Manager assessed the wound and determined it to be a stage 4 pressure ulcer and obtained the following measurements: 6 cm x 2.5 cm x 1.5 cm. S2DNS reported that S11Nurse Practitioner (NP), wound care specialist, was at the facility and evaluated and treated the wound on 01/07/2025. S2DNS revealed S11NP provided debridement of the sacral wound and also determined it was a stage 4 pressure ulcer. S2DNS reported the sacral wound was re-measured post debridement so S11NP's measurements did not match S2DNS's measurements obtained prior to the debridement. Interview with S16Certified Nursing Assistant (CNA) on 01/28/2025 at 11:00 a.m. revealed that she took care of resident #4 on 01/06/2025. S16CNA stated that resident #4 had a small bowel movement and S16CNA noted very dry scaly skin but didn't see any open areas. S16CNA stated she applied cream to the sacral area of resident #4 which was requested by resident #4. S16CNA denied any changes in the skin and said other staff told her that resident #4 had excoriation already. Interview with S11NP on 01/28/2025 at 11:48 a.m. revealed that the sacrum pressure ulcer had to be noticeable several days before identified as an unstageable pressure ulcer then identified as stage 4 pressure ulcer. S11NP stated that the sacral area for resident #4 appeared to have a dark patch, eschar - dark slough appearance; like a leather patch covering the hole with slough around the edges. Interview with S3Clinical Operation Consultant on 01/28/2025 at 2:30 p.m. revealed the staff that provided care for resident #4 only report excoriation to the sacrum area prior to the finding of an unstageable pressure ulcer on 01/07/2025. At this time, S3Clinical Operation Consultant was notified that the sacrum's wound appearance should have been noticeable several days prior to being identified as an unstageable pressure ulcer. Review of the current wound care physician orders for resident #4 dated 01/22/2025 revealed following: cleanse sacral wound with Dakin's wound cleanser, pat dry, apply Santyl and Dakins wet to dry dressing, cover with ABD pad, and secure with tape. Change dressing daily and as needed (PRN) soiled or dislodged. Interview with resident #4 on 01/27/2025 at 3:00 p.m. revealed she did not receive wound care treatment on Sunday, 01/26/2025. Resident #4 stated she was supposed to get treatment daily. Interview conducted with S3Clinical Operation Consultant on 01/27/2025 at 4:30 p.m. confirmed that resident #4 did not receive wound care on 01/26/2025. S3 Clinical Operation Nurse further confirmed that resident #4 was to receive wound care to the sacrum on a daily basis and as needed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected 1 resident

Based on record reviews and interview, the facility failed to ensure the agency Certified Nursing Assistant (CNA) and agency Licensed Practical Nurse (LPN) had documented training and competency demon...

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Based on record reviews and interview, the facility failed to ensure the agency Certified Nursing Assistant (CNA) and agency Licensed Practical Nurse (LPN) had documented training and competency demonstrations for all skills related to their expected roles for 2 (S5CNA and S4LPN) out of 5 (S4LPN, S5CNA, S8CNA,S14,CNA,S15CNA) personnel files reviewed. Findings: Review of S4LPN's personnel file revealed S4LPN's first date to work at the facility was 01/04/2025. Further review revealed no documented evidence of any facility training and policy reviews prior to working. Review of S5CNA's personnel file revealed C5CNA's first date to work at the facility was 12/26/2024. Further review revealed no documented evidence of any competencies or trainings were completed prior to working. During an interview on 01/15/2025 at 2:15 p.m., S3Clinical Operations Consultant acknowledged skill competencies, training, and policy reviews had not been completed by employees, S4LPN and S5CNA, prior to providing patient care and should have been.
May 2024 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to ensure a resident who is unable to carry out activit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record review the facility failed to ensure a resident who is unable to carry out activities of daily living receives the necessary services to maintain good grooming and personal hygiene for 1 (#15) of 1 (#15) residents sampled for activities of daily living. Findings: Record review revealed resident #15 was admitted to the facility on [DATE]. Resident #15's diagnoses include quadriplegia, chronic respiratory failure, tracheostomy status, anxiety, hypertensive heart disease without heart failure, chronic pain syndrome, colostomy status, gastrostomy status, dysphagia, type 2 diabetes mellitus with diabetic neuropathy, and stage 4 pressure ulcer of sacral region. Review of quarterly MDS (Minimum Data Set) assessment dated [DATE] revealed a BIMS (Brief Interview Mental Status) score of 15 which indicated resident #15 was cognitively intact. Further review reveal resident #15 was dependent on staff for all ADLs (Activities of Daily Living). Resident #15 required substantial/maximal assistance with personal hygiene. Review of active care plans revealed resident #15 had an ADL self-care deficit. Resident #15 required assistance from staff with mobility, transfers, dressing, bathing, and personal hygiene. On 05/20/2024 at 09:05 a.m. an observation of resident #15 revealed his fingernails on both hands were long and jagged with a brown grime substance under fingernails. An interview with resident #15 revealed they trimmed and cleaned his fingernails a couple months ago. Resident #15 reported his fingernails were long and needed to be cleaned and trimmed. On 05/21/2024 at 11:51 a.m. an observation of resident #15 revealed his fingernails on both hands were long and jagged with a light brown grime substance under fingernails on both hands. On 05/22/2024 at 07:35 a.m. an interview with S3DON (Director of Nursing) was conducted in resident #15's room. S3DON confirmed resident #15's fingernails were long and needed to be trimmed and cleaned.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure nursing staff had appropriate competencies and skill sets to ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure nursing staff had appropriate competencies and skill sets to provide nursing and related services to assure resident safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. The facility failed to ensure a resident's (#44) medications were not left unattended at his bedside. Findings: Review of the facility's Medication Administration - General Guidelines Policy dated 08/2016 revealed in part: Subject: Medication Administration- General Guidelines Responsibility: All Licensed Nursing Personnel Procedure: 4. Medications are administered at the time they are prepared for each resident. Medications are not pre-poured. Review of the medical record for resident #44 revealed diagnoses of specified sequelae of cerebral infarction and major depressive disorder. Review of the annual Minimum Data Set (MDS) dated [DATE] revealed resident #44 had a Brief Interview for Mental Status score of 9 which indicated severe cognitive impairment and he required partial to moderate assistance with most activities of daily living. On 05/20/2024 at 9:43 a.m. an observation revealed a medication cup with 3 unidentified pills were on resident #44's overbed table near his bed. An interview with resident #44 revealed he was unsure who left the medication at his bedside. At 9:50 a.m., S12Licensed Practical Nurse (LPN)/Treatment Nurse entered the resident's room and saw the pills that were left at his bedside and stated S13LPN must have left them there. S12LPN/Treatment Nurse confirmed S13LPN was assigned to resident #44's hall this morning and she saw her passing medications to the residents on his hall. On 05/20/2024 9:55 a.m. an observation revealed S12LPN/Treatment Nurse accompanied S13LPN to resident # 44's room and asked her if she left the pills at resident #44's bedside. S13LPN confirmed she was assigned to resident #44's hall but did not remember leaving the pills on resident # 44's overbed table. On 05/22/2024 at 5:45 p.m. an interview with S3Director of Nursing confirmed S13LPN should not have left resident #44's pills at the bedside.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0729 (Tag F0729)

Could have caused harm · This affected 1 resident

Based on record reviews and interview, the facility failed to ensure the State Adverse Actions Website checks were completed for Certified Nursing Assistants (CNA) initially upon hire and monthly ther...

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Based on record reviews and interview, the facility failed to ensure the State Adverse Actions Website checks were completed for Certified Nursing Assistants (CNA) initially upon hire and monthly thereafter for 1(S7CNA) of 6 (S6CNA, S7CNA, S14CNA, S15CNA, S16CNA and S17CNA) personnel files reviewed. Findings: Review of S7CNA's personnel file revealed a hire date of 10/04/2023. Further review of S7CNA's personnel file revealed there was no documented evidence of a State Adverse Actions check for S7CNA upon hire or monthly thereafter. An interview with S11Corporate Human Resource Coordinator on 05/22/2024 at 3:30 p.m. confirmed there was no documentation of a State Adverse Action check for S7CNA upon hire or monthly thereafter.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure residents remain as free of accident hazards as possible f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews and record reviews, the facility failed to ensure residents remain as free of accident hazards as possible for 1 (#31) of 4 (#31, #32, #39, and #276) residents reviewed for accidents. The facility failed to ensure staff provided proper transfer using a mechanical lift for resident #31 on 04/01/2024 and 04/10/2024. The facility also failed to ensure a thorough investigation was completed by the facility on 04/01/2024 by failing to identify the 2 Certified Nurse Aids (CNAs), who were involved in the improper transfer of resident #31 using a mechanical lift. Findings: Review of the User Manual for the Invacare Reliant 450 and Invacare Reliant 600 dated 10/01/2018 revealed Section 8 Transferring Patient to a Wheelchair revealed: 5. Use the straps or handles on the side and the back of the sling to guide the patient's hips as far back as possible into the seat for proper positioning; 6. Position the patient over the seat with their back against the back of the chair; 8. Two assistants are recommended for this step- one assistant stands behind the chair and the other operates the patient lift. The assistant behind the chair pulls back on the grab handle (on select models) or sides of the sling to seat the patient well into the back of the chair. This will maintain a good center of balance and prevent the chair from tipping forward. Further review of the User [NAME] revealed illustrations on the page (31) indicating the lift being in front of the wheelchair with the lift legs on the outside of the wheelchair wheels. Review of the record revealed resident #31 was admitted to the facility on [DATE] with diagnoses including necrotizing fasciitis, morbid obesity, type 2 diabetes mellitus, end stage renal disease, hypertension, and functional quadriplegia. Review of resident #31's Quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 15, indicating cognitively intact. Further review of the MDS revealed the resident was totally dependent on staff for all transfers. Review of the incident log revealed resident #31 had an incident involving physical contact with an object on 04/01/2024 and 04/10/2024. An interview on 05/20/2024 at 1:10 p.m. with resident #31 revealed she was being transferred from the bed to her wheelchair using the lift by staff on 04/01/2024 and 04/10/2024, and she was hit in the head by the lift during both incidents. Resident reported the staff did not lock the lift during the transfers. Resident reported that the incident on 04/01/2024 resulted in a bump to the left side of her forehead, and the incident that occurred on 04/10/2024 resulted in a laceration to the right side of her forehead, and she was sent to the hospital. Review of the incident report for resident #31 dated 04/10/2024 at 5:53 a.m. revealed the nurse was alerted by a CNA that during a lift transfer, resident #31 leaned forward and hit her head on the side of the rail. Nurse entered room and observed resident sitting up in the wheelchair with a towel to right side of her head. The nurse documented a small round, raised round area was noted with a laceration to the right side of the resident's head. Review of the facility's investigation of resident #31's incident on 04/10/2024 revealed resident was being transferred from the bed to the wheelchair with the lift by 2 CNAs, and during the transfer resident #31 was hit in the head by the lift when they were adjusting the resident in her wheelchair. The 2 CNAs identified in the investigation were S6CNA and S7CNA. Review of S6CNA's statement dated 04/10/2024 revealed she was assisting S7CNA with transferring resident #31 from the bed to the wheelchair via the mechanical lift, the resident was rushing the staff so she would not be late for her dialysis. S6CNA reported that while S7 CNA pulled resident #31 back in the lift to position the resident in the wheelchair, the lift hit the resident in the head. Review of S7CNA's statement dated 04/10/2024 revealed she was transferring resident #31 from the bed to the wheelchair via the mechanical lift, and the resident was rushing staff to hurry up so she would not be late for dialysis. S7CNA reported that while they had resident #31 up in the lift, she told them to place the lift to the side of the wheelchair to place the resident in the wheelchair. S7CNA told the resident that she had never transferred residents in the lift this particular way, and when she pulled the resident while in the lift, the lift tilted over and resident was hit in the head with the lift. An interview on 05/20/2024 at 3:50 p.m. with S7CNA revealed on 04/10/2024 she and another CNA got resident #31 dressed and used the lift to transfer the resident from the bed into the wheelchair. S7CNA reported the resident was rushing them so she could get to dialysis on time. S7CNA reported that resident #31 wanted the CNAs to place the lift to the side of the resident's wheelchair, and the CNAs placed the lift to the side of the wheelchair. S7CNA reported she started pulling on the resident to place her in the correct position in the wheelchair, but the lift tilted and the top hanging part hit the resident in the head. S7CNA reported that she noticed resident's forehead was bleeding so she applied pressure and the other CNA went to notify the nurse on the hall. S7CNA reported she had not been trained by the facility on the lift prior to the incident on 04/10/2024. A telephone call interview on 05/21/2024 at 12:45 p.m. with S6CNA revealed she was in resident #31's room with S7CNA on 04/10/2024 assisting with transferring resident from the bed to the wheelchair using the mechanical lift. S6CNA revealed when they had resident up in the lift about to place her in the wheelchair, S7CNA started to pull resident #31 into the wheelchair and the lift started to tilt, and the lift hit the resident in the head. S6CNA confirmed after they had gotten resident up in the lift, they positioned the lift to the side of the wheelchair per the request of resident #31. S6CNA confirmed she had not been trained on lifts by the facility prior to the incident on 04/10/2024 with resident #31. An interview on 05/22/2024 at 9:20 a.m. with S2Previous Executive Director confirmed S6CNA and S7CNAs statements and interviews regarding the 04/10/2024 incident corroborated. They both reported the lift was placed improperly to the side of the wheelchair which caused the front of the lift to become unbalanced during the transfer and resulted in the lift hitting resident #31 in the head. S2Previous Executive Director confirmed that S6CNA and S7CNA did not transfer resident #31 properly using the mechanical lift on 04/10/2024 based on review of the manufacture's user manual for Invacare Reliant 450 and Reliant 600. Review of the incident report for resident #31 dated 04/01/2024 at 5:01 a.m. revealed 2 certified nurse aids (CNAs) and S4Licensed Practical Nurse (LPN) were transferring resident from the bed to the wheelchair via the lift, and while trying to get the resident situated in the wheelchair, the lift tilted and bumped resident #31 above the left eye causing a small bump above the left eye. Review of the facility's Supervisor Investigation Summary Form for resident #31's incident on 04/01/2024 revealed the resident was a two person assist with lift for all transfers with a bariatric full body lift pad. Investigation completed by the facility revealed statements were obtained from S4LPN and resident #31; however there was no documented evidence of the identity of the 2 CNAs involved in the incident for 04/01/2024. Further review revealed the facility failed to ensure a thorough investigation was completed for the incident that occurred on 04/01/2024 involving resident #31. An interview on 05/22/2024 at 3:15 p.m. with S3DON confirmed there was no documented evidence of the identity of the 2 CNAs involved with the incident with resident #31 on 04/01/2024 and confirmed a thorough investigation was not conducted by the facility on the incident that occurred on 04/01/2024. A phone call on 05/22/2024 at 11:17 a.m. with S4LPN revealed she was in the room on 04/01/2024 when the incident occurred involving resident #31 being transferred using the lift from the bed to the wheelchair. S4LPN reported that while the 2 CNAs were transferring resident #31 into the wheelchair the mechanical lift tilted causing the resident to be struck in the head with the lift. S4LPN confirmed the lift was improperly positioned during the transfer. S4LPN reported she was unsure of the names of the 2 CNAs that were working when the incident occurred on resident #31 on 04/01/2024.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to ensure a Registered Nurse (RN) provided services of 8 consecutive hours a day on 11/05/2023, 02/03/2024, 02/10/2024, and 05/12/2024. Findin...

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Based on record review and interview, the facility failed to ensure a Registered Nurse (RN) provided services of 8 consecutive hours a day on 11/05/2023, 02/03/2024, 02/10/2024, and 05/12/2024. Findings: Review of the facility's Payroll Based Journal (PBJ) staffing data report revealed the time frame of 10/01/2023 - 12/31/2023 triggered for excessively low weekend staffing. Review of the Nursing/Ancillary Personnel Staffing Pattern Reporting Forms for the weekends of October 2023 - May 2024 completed by S2Previous Executive Director revealed there were no staffing hours for the RN (Registered Nurse) for the following dates: 11/05/2023, 02/03/2024, 02/10/2024, and 5/12/2024. There was no documented evidence the RN worked 8 consecutive hours on those dates. On 05/08/2024 at 8:20 a.m., an interview with S1Executive Director and S2Previous Executive Director revealed they were unable to find the documentation or time sheets to prove a RN worked for 8 hours on the dates listed above.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

Resident #323 Review of the record for resident #323 revealed an admission date of 04/30/2024 with diagnosis including cerebral infarction, unspecified dementia, senile degeneration of the brain, and ...

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Resident #323 Review of the record for resident #323 revealed an admission date of 04/30/2024 with diagnosis including cerebral infarction, unspecified dementia, senile degeneration of the brain, and palliative care. Review of resident #323's May 2024 Physician's Orders revealed the following orders: 04/30/2024- Seroquel 100 mg tablet, give 100 mg orally every 12 hrs q day (unspecified dementia) 05/06/2024- Ativan 0.5 mg, give 0.5 mg orally once every day (unspecified dementia) 04/30/2024- Doxepin 10 mg capsule, give 10 mg orally once every day (unspecified dementia) Review of the record revealed no documentation of an appropriate diagnosis for the use of Seroquel (antipsychotic medication), Doxepin (antidepressant medication), and Ativan (antianxiety medication). Further review revealed all 3 of these medications have an associated diagnosis of unspecified dementia unspecified severity without behavior, psych, mood, or anxiety. An interview on 05/22/2024 at 1:30 p.m. with S3DON confirmed resident #323 was taking Seroquel, Ativan, and Doxepin with a diagnosis of dementia with behaviors and did not have any other diagnosis for the use of antipsychotic, antidepressant, and antianxiety medications. Review of resident #323's Consultant Pharmacist Communication to Physician dated 05/08/2024 revealed a request for a diagnosis for justification of use of Seroquel (antipsychotic medication) signed by nurse practitioner on 05/22/2024. Further review revealed the nurse practitioner documented resident #323 has dementing illnesses with associated behavioral symptoms, but this diagnosis does not provide an acceptable diagnosis for the use of antipsychotics, antianxiety, and antidepressant medications. An interview on 05/22/2024 at 6:20 p.m. with S3DON confirmed the only associated diagnosis of unspecified dementia with unspecified severity, without behaviors/psych/mood/anxiety listed for the use of Seroquel (antipsychotic medication), Doxepin (antidepressant medication), and Ativan (antianxiety medication). Based on record review and interview the facility failed to ensure resident's drug regimens were free from unnecessary psychotropic medications for 1 (#323) of 5 (#39,#47,#48,#276,#323) residents reviewed for unnecessary medications. The facility failed to ensure a psychotropic medication was used only when there was an acceptable diagnosis documented in the medical record for resident #323. Findings:
Nov 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to protect the resident's rights to be free from verbal abuse by staff ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to protect the resident's rights to be free from verbal abuse by staff when she used profanity and cursed at the resident. The incident involved 1 (#2) of 4 (#1, 2, 3, 4) sampled residents reviewed for abuse. Findings: Review of the facility's current Abuse Prevention policy and procedure revealed in part, the facility is committed to protecting the residents from abuse by anyone including but not limited to facility staff, other residents, volunteers, and staff from other agencies providing services to the residents and any other individuals. Review of the facility incident report revealed an incident on October 21, 2023 occurred between resident #2 and S6Housekeeper. The completed facility incident report substantiated verbal abuse occurred between resident #2 and S6Housekeeper. Review of the medical record for sample resident #2 revealed an admission date of 8/23/2018 with diagnosis of necrotizing fasciitis, history of urinary tract infections, reflux, morbid obesity, hypertension, type 2 diabetes, end stage renal disease, quadriplegia, and calcium metabolism. Review of the yearly Minimum Data Set assessment dated [DATE] revealed the resident has a BIMS (Brief Interview of Mental Status) score of 15 which indicates the resident is cognitively aware and able to make daily decisions. Further review of the assessment revealed the resident needs maximum assistance of staff with all activities of daily living. On 11/21/2023 at 9:30a.m. an interview with resident #2 was conducted in her room. Resident #2 confirmed there was an incident between her and S6Housekeeper in October 2023 that resulted in the termination of S6Housekeeper. Resident #2 stated that the housekeeper was cleaning her room and picked up a cup that was sitting in front of the resident's TV to throw it away. The resident asked the housekeeper to not throw it away and explained to her the cup was S5CNA's (Certified Nursing Assistant) and she left it there when she left the room to go get something for her (resident #2). Resident #2 stated that S6Housekeeper began cursing at her and accusing her of reporting her to her supervisor a while back and then left her room. Resident #2 stated that S6Housekeeper told her to Shut the F____ Up. S5CNA overheard the housekeeper's outburst because she had returned to the resident's room. Interview on 11/21/2023 at 10:40a.m. with S5CNA confirmed she came back into resident #2's room while the housekeeper was cleaning the room and heard S6Housekeeper cursing the resident and reported this to S7LPN (Licensed Practical Nurse). Interview on 11/22/2023 at 1:10p.m. with S7LPN confirmed that S5CNA reported the incident involving resident #2 and S6Housekeeper. She stated the housekeeper was suspended immediately and removed from the facility pending the outcome of the investigation and S7LPN stated she called the Administrator to report it to him at that time. Interview on 11/27/2023 at 9:40 a.m. with S1Administrator confirmed the allegation of verbal abuse was substantiated by their internal investigation involving resident #2 and S6Housekeeper on 10/21/2023. He stated at this time that the housekeeper was terminated on 10/22/2023 following the investigation. The administrator confirmed during the investigation the resident denied any physical or psychosocial harm from the occurrence.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to provide pain management consistent with professional standards of ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to provide pain management consistent with professional standards of practice for 1 (#3) of 4 (#1, #2, #3, and #4) sampled residents. The facility failed to ensure pain medication was available in the facility for resident #3 as ordered. Findings: Review of resident #3's medical record revealed an admission date of 09/18/2023 with diagnoses including acute respiratory failure with hypoxia, morbid severe obesity with alveolar hypoventilation, chronic obstructive pulmonary disease, obstructive sleep apnea, anxiety disorder, major depressive disorder, functional quadriplegia, osteoarthritis, and chronic pain. Review of the 5 day Medicare Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview of Mental Status (BIMS) score of 15 indicating cognitively intact. Further review revealed resident required extensive to total dependence with bed mobility, bathing, toileting, and personal hygiene. Review of the September 2023 Physician's Orders revealed an order dated 09/18/2023 for Oxycodone Immediate Release (IR) 5 milligrams (mg) per tube (PT) every 6 hours prn (as needed) for pain. Review of resident #3's September 2023 Medication Administration Record (MAR) revealed resident was administered Oxycodone administered at least once daily from 09/20/2023-09/30/2023. Review of resident #3's October 2023 MAR revealed resident #3 was administered Oxycodone at least once daily from 10/01/2023-10/04/2023. Further review revealed resident was not administered Oxycodone from 10/05/2023-10/10/2023. Review of the Individual Controlled Substance Record for resident #3's Oxycodone revealed the facility did not have Oxycodone available for resident #3 from 10/05/2023 through 10/09/2023, which indicated resident #3 went 5 days without pain medication available. Review of resident #3's care plan revealed potential for altered pain comfort related to diagnoses of osteoarthritis and chronic pain. Further review revealed interventions included pain evaluation/assessment per protocol, medications as ordered, notify doctor with any new onset of pain/worsening pain, offer non-pharmalogical pain interventions if applicable, and document pain scale every shift. An interview on 11/21/20223 at 10:45 a.m. with S4Licensed Practical Nurse (LPN) revealed resident #3 has generalized pain daily, mainly in her back. An interview on 11/21/2023 at 1:45 p.m. with S2Registered Nurse (RN)/Clinical Operations confirmed the facility did not have Oxycodone available for resident #3 from 10/05/2023-10/09/2023. An interview on 11/21/2023 at 2:55 p.m. with S3Unit Manager revealed resident #3 ran out of her Oxycodone one time since she was admitted due to her doctor being out of town, and unable to get a written hard script from him. S3Unit Manager reported resident #3 went 2-3 days without her pain medication, but unsure of the exact dates. An interview on 11/27/2023 at 8:50 a.m. with S2RN/Clinical Operations, revealed the facility does not have a policy and procedure related to reordering medications. An interview on 11/28/2023 at 11:50 a.m. with S1Administrator confirmed when resident #3 ran out of her pain medication (Oxycodone) and the facility was unable to reach her primary doctor regarding a written prescription for pain medication, the facility should have contacted the facility's medical director to obtain a written prescription. S1Administrator further confirmed the resident should not have been without her pain medication (Oxycodone) for 5 days.
Apr 2023 3 deficiencies
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

Based on observation, and interviews, the facility failed to ensure that housekeeping and maintenance services were provided to maintain a sanitary, orderly, and comfortable interior by failing to mai...

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Based on observation, and interviews, the facility failed to ensure that housekeeping and maintenance services were provided to maintain a sanitary, orderly, and comfortable interior by failing to maintain equipment and provide routine cleaning in the facility laundry area. This had the potential to affect 66 residents that resided in the facility. Findings: On 04/25/2023 at 9:45 a.m., an observation of the facility laundry room revealed the following: -an approximately 3ft (foot) x 3 ft hole in the wall near the floor behind the single large capacity washing machine; -an approximately 1ft x 2 ft hole in the wall behind the double large capacity washing machine; -large amount of dirt, debris, and lint, on the drainage pipes and the floor behind the washing machines; -old washing machine belt, pieces of metal, and concrete noted in a pile on the floor to the right of the single large capacity washing machine; -large amount of lint build up behind the 3 large capacity dryers, on the vents, and in the back left corner of the wall; -large amount of lint build up between the wall and the dryer positioned next to the wall; -large amount of lint build up near the top of the wall and ceiling behind dryer positioned next to the wall; and -large amount of lint build up in the vent trap and inside the dryer positioned next to the wall. On 04/25/2023 at 9:50 a.m, an interview with S7 Laundry Aide, confirmed the following: the above damage to the walls behind the large capacity machines had been there for ~2 months. S7 Laundry Aide confirmed the area behind and near the large capacity dryers was in need of cleaning and was usually cleaned by a facility floor technician (housekeeping) or by maintenance staff. She revealed she was unaware of the last time it was cleaned. On 04/25/2023 at 10:00 a.m., an interview with S3 Maintenance Director confirmed the above damage to the walls behind the large capacity machines had been there for a while and the repairs to the area had not been completed. S3 Maintenance Director revealed that maintenance or housekeeping staff was responsible for cleaning the lint between and behind the large capacity dryers. On 04/25/23 at 11:30 a.m., an interview with S4 Housekeeping Director confirmed the facility floor technicians were responsible for cleaning the laundry area, which includes the lint/dirt behind the washers and dryers in the laundry room. S4 Housekeeping Director revealed he was unsure when the last time those areas were cleaned. At this time, the surveyors accompanied S4 Housekeeping Director to laundry room and he confirmed the above areas were in need of cleaning.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, and interviews, the facility failed to have a written order for the specific type of rest...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, and interviews, the facility failed to have a written order for the specific type of restraint in use and provide ongoing re-evaluation of the need for the physical restraint for 1 (#61) of 3 (#28, #30, and #61) sampled residents reviewed for restraints. Findings: Resident #61 was admitted to the facility on [DATE] with diagnoses including disruptive mood dysregulation disorder, anxiety disorder, mood disorder, depression, unspecified focal traumatic brain injury of unspecified duration, restlessness and agitation, low back pain, hyperlipidemia, and a history of alcoholism and drug abuse. Review of the incident report dated 04/17/2023 for resident #61 revealed resident had a fall in his room out of his wheelchair with table top. Review of the Quarterly MDS (Minimum Data Set) dated 02/16/2023 revealed resident #61 had a BIMS (Brief Interview of Mental Status) score of 3 indicating severe cognitive impairment. Resident #61 required extensive assistance and one person physical assistance with ADLs (Activities of Daily Living). Further review revealed daily use of physical trunk restraint when in chair and out of bed. Review of the fall care plan dated 01/10/2023 revealed a soft slider belt dated 04/17/2023 as an intervention for the fall on 04/17/2023. Observations on 04/24/2023 at 10:00 a.m. and 04/25/2023 at 2:40 p.m. revealed resident #61 was sitting up in wheelchair in hallway by nurses station with soft slider belt restraint in place. Review of the April 2023 Physician's Orders revealed no order for soft slider belt restraint. Further review of the April 2023 Physician's Orders revealed an order dated 02/17/2023 for wheelchair with table top while out of bed for safety, 1:1 ambulation with staff every 2 hours and as resident request. Review of the April 2023 MAR (Medication Administration Record) revealed staff documented every shift from 04/01/2023 through 04/25/2023 that resident #61 had a wheelchair with table top for resident safety when out of bed due to intermittent confusion, impaired gait, akathisea, and unsafe transfer, check every 30 minutes, release every 2 hours, and per res request time 30 minutes for 1:1 ambulation and toileting. Review of the most recent Physical Restraint Informed Consent dated 02/17/2023 revealed resident #61 had a wheelchair with table top in place while out of bed. Further review revealed no documented evidence of an informed consent for use of the soft slider belt restraint. Review of the Restraint Evaluation Form dated 04/16/2023 revealed restraint in use was wheelchair with table top in place. Further review revealed no documented evidence of a Restraint Evaluation Form for the use of the soft slider belt restraint. Review of the April 2023 nurses notes for resident #61 revealed no documentation regarding the use of the soft slider belt restraint. An interview on 04/26/2023 at 12:35 p.m. with S5 LPN (Licensed Practical Nurse) revealed that resident #61 currently has a soft slider belt restraint in place, and no longer has the wheelchair with table top. An interview on 04/26/2023 at 12:40 p.m. with S6 LPN/Unit Manager revealed no order was written for the soft slider belt restraint put in place after fall on 04/17/2023. An interview on 04/26/2023 at 12:44 p.m. with S6 LPN/Unit Manager, and S5 LPN confirmed that resident #61 had no order for use of the soft slider belt restraint, no updated restraint assessment was completed for soft slider belt restraint, and no updated restraint informed consent was completed for the use of the soft slider belt restraint. An interview on 04/26/2023 at 1:14 p.m. with S2 DON (Director of Nursing) confirmed that an order should have been written for the soft slider belt restraint, and the restraint assessment and informed consent should have been completed for use of the soft slider belt restraint for resident #61.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure each resident`s medication regimen was free from unnecessary ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview the facility failed to ensure each resident`s medication regimen was free from unnecessary medication by failing to adequately monitor drug levels for 2 (#10, 24) of 5 (#3, 5, 10, 24, 63) residents reviewed for unnecessary medications that required drug levels to be monitored. Findings: Resident #24 Record review revealed Resident #24 was admitted to the facility on [DATE] with diagnosis that included cerebrovascular accident, anxiety disorder, unspecified psychosis and diabetes. Review of most recent completed MDS (Minimum Data Set) assessment dated [DATE] revealed a BIMS (Brief Interview of Mental Status) score of 9 which indicated moderate cognitive impairment. Review of Resident #24's active / current physician's orders included the following: Keppra 500 milligrams by mouth twice daily Keppra level every 6 months (September and March) Review of March and April 2023 MARS (Medication Administration Records) revealed the Keppra had been given as ordered. Review of lab findings revealed the last Keppra level was obtained on 09/15/2022. There was no record of a Keppra level in March 2023 as ordered by the physician. On 04/26/2023 at 01:05 p.m. an interview with S2 DON (Director of Nursing) confirmed the Keppra level ordered for March 2023 was not obtained. Resident #10 Record review revealed Resident #10 was admitted to the facility on [DATE] with diagnosis that included anxiety and unspecified atrial fibrillation. Review of the current physician's orders included: 04/15/2021 Lanoxin 0.125 micrograms by mouth daily 10/22/2021 Digoxin level monthly Review of the laboratory results for 2023 revealed the last digoxin level was recorded on 01/30/2023. On 04/26/2023 at 02:54 p.m. an interview with S2 DON confirmed the monthly Digoxin levels had not been collected since 01/30/2023.
Feb 2023 1 deficiency
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to provide appropriate care and services according to standards of pr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to provide appropriate care and services according to standards of professional practice for 1 (#2) of 3 (#1, #2, #3) residents reviewed for urinary catheter and UTI (Urinary Tract Infection). The facility failed to ensure a resident who had an indwelling foley catheter and a diagnosis of a UTI received the appropriate care as ordered by failing to: 1). monitor and document catheter output as ordered, 2). provide catheter care and document findings, and 3). administer an antibiotic to a resident for the required amount of days. Findings: Review of the medical record for resident #2 revealed he was admitted to the facility on [DATE] with diagnoses including hemiplegia following cerebral infarction affecting his left non-dominant side, functional quadriplegia, and chronic ischemic heart disease. Resident #2 was discharged to an acute care hospital on [DATE]. Review of the 12/08/2022 Quarterly Minimum Data Set revealed resident #2 had a Brief Interview for Mental Status score of 3, which indicated he was severely cognitively impaired. Further review revealed resident #2 was totally dependent on staff for all activities of daily living and required 1 person assistance. Review of resident #2's December 2022 Physician Orders revealed an order dated 12/07/2022 for Rocephin 1gm (gram) IM (intramuscular) every day for 7 days for of diagnosis of UTI and a 08/31/2022 order to monitor catheter output every shift. Review of the resident's December 2022 Medication Administration Record (MAR) revealed documentation that resident #2 received the first dose of Rocephin 1gm IM on 12/08/2022, and received doses from 12/11/2022 - 12/14/2022. There was no documentation resident #2 received Rocephin 1gm IM on 12/09/2022 and 12/10/2022, which resulted in the resident only receiving 5 out of the 7 doses ordered. Further review of the December 2022 MAR revealed there was incomplete documentation for the resident's catheter output from 12/01/2022 through 12/31/2022. Review of resident #2's January 2023 MAR revealed there was incomplete documentation for the resident's catheter output from 01/01/2023 through 01/19/2023 (date resident #2 was sent to the emergency room). Review of resident #2's December 2022 and January 2023 Physician Orders revealed there was no order to provide foley catheter care. Review of the resident's medical record revealed there was no documentation that foley catheter care was provided from 12/01/2022 - 01/19/2023. On 02/01/2023 at 11:04 a.m., an interview with S4LPN (Licensed Practical Nurse) confirmed she normally documents the catheter care on resident #2's MAR. Review of resident #2's Nurses' Note dated 01/19/2023 at 12:24 p.m. revealed there was a late entry for 01/18/2023 at 2:00 p.m. S4LPN documented the resident was sent to emergency room due to a change in mental status. Review of resident #2's General History and Physical - emergency room Report dated 01/18/2023 revealed he was seen in the emergency room on [DATE] for decreased appetite and he was in no obvious acute distress. Further review revealed he was diagnosed with a UTI and constipation. Review of resident #2's Nurses' Note dated 01/18/2023 at 5:25 p.m. revealed S4LPN documented that resident #2 is coming back to nursing home with diagnosis of UTI and constipation. Review of resident #2's. Nurses' Note dated 01/19/2023 at 12:35 p.m. revealed S4LPN documented resident #2 is lethargic, unable to keep eyes open and speech muffled/mumbling. Skin cool to touch, blood pressure 69/59, and pulse 59. Resident #2 was transferred out of facility to emergency room. Review of resident #2's hospital History and Physical Report dated 01/19/2023 revealed he presented to the emergency room with hypotension and altered mental status. Further review revealed he was diagnosed with a UTI and likely urosepsis. On 02/01/2023 at 5:00 p.m., interviews with S2Interim DON (Director of Nursing) and S3RN(Registered Nurse)/Clinical Operation Nurse confirmed there was incomplete documentation regarding resident #2's catheter output and no documentation regarding resident #2's catheter care for December 2022 - January 2023. S2Interim DON and S3RN/Clinical Operation Nurse also confirmed there was no documentation resident #2 received Rocephin 1gm IM on 12/09/2022 and 12/10/2022. On 02/01/2023 at 5:15 p.m., S1Administer was informed there was incomplete documentation regarding resident #2's catheter output and no documentation regarding resident #2's catheter care for December 2022 - January 2023. Also, informed him there was no documentation resident #2 received Rocephin 1gm IM on 12/09/2022 and 12/10/2022.
May 2022 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #68 Based on record review and interviews, the facility failed to ensure that each resident was free from unnecessary m...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #68 Based on record review and interviews, the facility failed to ensure that each resident was free from unnecessary medication use for 1 (#68) of 6 (#4, #28, #36, #52, #68, #72) residents reviewed for unnecessary medications. The facility failed to ensure an antipsychotic medication was only given when necessary to treat a specific diagnosis or documented condition. Findings: Review of the medical record for resident #68 revealed she was admitted to the facility on [DATE] with diagnosis of unspecified dementia with behavioral disturbance, major depressive disorder, end stage renal disease, and complete traumatic amputee of lower extremities. Review of the May 2022 physician's orders revealed an order dated 08/19/2021 for Zyprexa 2.5 mg (milligram) tablet one by mouth every day at 2PM with corresponding diagnosis of unspecified dementia with behavioral disturbance. Further review of medical record revealed that the Consultant Pharmacist Communication to Physician letter dated 11/09/2021 included a recommendation by the pharmacist to discontinue or reduce Zyprexa due to the use of antipsychotics with dementia residents. Nurse practitioner documented that a reduction was contraindicated due to the resident was stable with current medication regimen on 11/29/2021. Interview on 05/26/2022 at 3:30PM with S2DON (Director of Nurses) confirmed that resident #68 does not have an appropriate diagnosis for the use of an antipsychotic medication.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0729 (Tag F0729)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to obtain State Registry information yearly before allowing an individual to serve as a nurse aide as evidenced by failing to have documented ...

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Based on record review and interview, the facility failed to obtain State Registry information yearly before allowing an individual to serve as a nurse aide as evidenced by failing to have documented evidence that the CNA (Certified Nursing Assistant) Registry was accessed for 5 (S4CNA, S5CNA, S6CNA, S7CNA, and S8CNA) of 5 (S4CNA, S5CNA, S6CNA, S7CNA, and S8CNA) personnel records reviewed. Findings: Review of the personnel records for S4CNA, S5CNA, S6CNA, S7CNA, and S8CNAs regarding their current registry checks revealed the following: S4CNA- Hire Date- 12/23/2021 No current documentation of registry check S5CNA- Hire Date- 10/15/21 No current documentation of registry check S6CNA- Hire Date- 11/07/2019 No current documentation of registry check S7CNA- Hire Date- 10/19/2021 No current documentation of registry check S8CNA- Hire Date- 02/19/1999 No current documentation of registry check Interview on 05/26/2022 at 4:30PM with S1Administrator, S2DON (Director of Nurses), and S9HumanResourcesDirector confirmed that they did not have current registry checks for the above CNAs.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected multiple residents

Based on record reviews and interviews, the facility failed to provide CNA (Certified Nursing Assistant) training in-services at least 12 hours a year for 5 (S4CNA, S5CNA, S6CNA, S7CNA, and S8CNA) of ...

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Based on record reviews and interviews, the facility failed to provide CNA (Certified Nursing Assistant) training in-services at least 12 hours a year for 5 (S4CNA, S5CNA, S6CNA, S7CNA, and S8CNA) of 5 ( S4CNA, S5CNA, S6CNA, S7CNA, and S8CNA) CNA's whose personnel records were reviewed. Findings: Review of the facility's in-service training logs and the personnel records for S4CNA, S5CNA, S6CNA, S7CNA, and S8CNA failed to revealed there was no documented evidence that these CNAs received at least 12 hours of yearly in-service training. On 05/26/2022 at 4:30PM an interview with S1Administrator and S2DON (Director of Nurses), and S9HumanResourcesDirector confirmed that they did not have documented 12 hours of in-service training for the above CNAs. They confirmed that they did not have a system to track yearly in-services for CNAs.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to ensure that the medication error rate was not 5% or g...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to ensure that the medication error rate was not 5% or greater. The facility had a 6.67% medication error rate with 2 medication errors (#35, 64) out of 30 opportunities. The facility's current census was 74 residents. Findings: Resident 35 Review of resident 35's medical record revealed he was admitted to the facility on [DATE]. His diagnoses included anxiety disorder and major depressive disorder. On 05/26/2022 at 7:51AM the surveyor observed S11LPN (Licensed Practical Nurse) administer medications to resident 35 for his 8:00AM medication pass. Review of resident 35's May 2022 physician orders revealed an order for Celexa (antidepressant) 20mg (milligrams) 1 by mouth (po). At 9:15AM, the surveyor and S11LPN observed resident 35's Celexa medication card. S11LPN confirmed his Celexa morning dose was not given, which resulted in an omitted medication. On 05/26/2022 at 3:05PM, an interview with S2DON confirmed resident 35's Celexa should have been given during the morning medication pass. Resident 64 Review of resident 64's medical record revealed he was admitted to the facility on [DATE]. His diagnoses included type 2 diabetes, atherosclerotic heart disease, and hypertensive heart disease without heart failure. On 05/26/22 at 8:12 AM during a medication pass observation, S10LPN reported that she did not have resident 64's Eliquis (anticoagulant) 5mg (milligrams) 1 po (by mouth) available for his 8:00AM dose. S10LPN revealed that she thinks the order for his Eliquis was faxed to the pharmacy last night. She revealed the pharmacy delivers 2 times daily, at 5:00PM and 8:00 PM. At 8:50AM, S10LPN informed the surveyor she contacted the pharmacy and she was informed they will try to have resident 64's Eliquis at the facility by 1:00PM today, which would result in resident 64 missing his morning dose of Eliquis. On 05/26/2022 at 3:05PM, an interview with S2DON confirmed resident 64's Eliquis should have been available to administer to him for the resident's morning dose.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation and interview, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety, by failing to ensure the ice ma...

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Based on observation and interview, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety, by failing to ensure the ice machine was clean prior to preparing and serving iced beverages on resident meal trays and in between meal services. This deficient practice had the potential to affect all residents who reside in the facility and who are served from the kitchen, iced beverages from the kitchen. The facility census was 74 residents as documented on the facility's Census and Conditions of Residents form (CMS-672). Findings: On 05/23/2022 at 10:15AM, a tour of the kitchen was conducted with S3RD (Registered Dietician). During the tour, an observation of the ice machine revealed the ice machine had a black unknown substance on the inside of the machine. An interview with S3RD confirmed the ice machine needed to be cleaned. On 05/26/2022 at 3:35PM, S1Administrator was notified of the ice machine having a black, unknown substance observed on the inside of the machine. S1Administrator confirmed the ice machine needed to be cleaned.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected multiple residents

Based on observation and interview, the facility failed to maintain all mechanical, electrical, and patient care equipment in a safe operating condition, by having a grease buildup on the electrical c...

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Based on observation and interview, the facility failed to maintain all mechanical, electrical, and patient care equipment in a safe operating condition, by having a grease buildup on the electrical components housed in the lower compartment of the deep fryer. Findings: On 05/23/2022 at 10:15AM, a tour of the kitchen was conducted with S3RD (Registered Dietician). During the tour, an observation revealed the lower compartment of the deep fryer was dirty and had a grease buildup on the internal components housed inside of the compartment. An interview with S3RD revealed the deep fryer was to be drained after each use. She further reported the lower compartment was to be cleaned after the deep fryer had been drained. S3RD confirmed the deep fryer compartment needed to be cleaned. On 05/26/2022 at 3:35PM, S1Administrator was notified of the finding regarding the deep fryer lower compartment being dirty with a grease buildup. She confirmed the deep fryer was not in safe operating condition due to being dirty with a grease buildup in the lower compartment that housed the internal components.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), $30,258 in fines. Review inspection reports carefully.
  • • 21 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $30,258 in fines. Higher than 94% of Louisiana facilities, suggesting repeated compliance issues.
  • • Grade F (23/100). Below average facility with significant concerns.
Bottom line: Trust Score of 23/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Farmerville Nursing And Rehabilitation Center, Llc's CMS Rating?

CMS assigns Farmerville Nursing and Rehabilitation Center, LLC an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Louisiana, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Farmerville Nursing And Rehabilitation Center, Llc Staffed?

CMS rates Farmerville Nursing and Rehabilitation Center, LLC's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 78%, which is 31 percentage points above the Louisiana average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 100%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Farmerville Nursing And Rehabilitation Center, Llc?

State health inspectors documented 21 deficiencies at Farmerville Nursing and Rehabilitation Center, LLC during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 20 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Farmerville Nursing And Rehabilitation Center, Llc?

Farmerville Nursing and Rehabilitation Center, LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by NORBERT BENNETT & DONALD DENZ, a chain that manages multiple nursing homes. With 117 certified beds and approximately 71 residents (about 61% occupancy), it is a mid-sized facility located in Farmerville, Louisiana.

How Does Farmerville Nursing And Rehabilitation Center, Llc Compare to Other Louisiana Nursing Homes?

Compared to the 100 nursing homes in Louisiana, Farmerville Nursing and Rehabilitation Center, LLC's overall rating (2 stars) is below the state average of 2.4, staff turnover (78%) is significantly higher than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting Farmerville Nursing And Rehabilitation Center, Llc?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Farmerville Nursing And Rehabilitation Center, Llc Safe?

Based on CMS inspection data, Farmerville Nursing and Rehabilitation Center, LLC has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Louisiana. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Farmerville Nursing And Rehabilitation Center, Llc Stick Around?

Staff turnover at Farmerville Nursing and Rehabilitation Center, LLC is high. At 78%, the facility is 31 percentage points above the Louisiana average of 46%. Registered Nurse turnover is particularly concerning at 100%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Farmerville Nursing And Rehabilitation Center, Llc Ever Fined?

Farmerville Nursing and Rehabilitation Center, LLC has been fined $30,258 across 2 penalty actions. This is below the Louisiana average of $33,381. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Farmerville Nursing And Rehabilitation Center, Llc on Any Federal Watch List?

Farmerville Nursing and Rehabilitation Center, LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.