BORDERVIEW REHAB & LIVING CTR

208 STATE STREET, VAN BUREN, ME 04785 (207) 868-5211
For profit - Corporation 55 Beds NORTH COUNTRY ASSOCIATES Data: November 2025
Trust Grade
85/100
#3 of 77 in ME
Last Inspection: May 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

BorderView Rehab & Living Center in Van Buren, Maine, has received a Trust Grade of B+, which means it is recommended and above average in quality. It ranks #3 out of 77 facilities in Maine, placing it in the top half, and #2 out of 7 in Aroostook County, indicating only one local option is better. The facility is improving, with reported issues decreasing from 6 in 2024 to 3 in 2025. Staffing is a strength, rated at 4 out of 5 stars, with a turnover rate of 45%, which is slightly better than the state average. Notably, there have been no fines recorded, a positive sign of compliance. However, some concerns exist. During inspections, issues were noted regarding maintenance and cleanliness, including dusty and rusted dining equipment, which raises hygiene concerns. Additionally, the facility failed to complete a required Plan of Correction related to previous deficiencies, suggesting ongoing compliance issues that could affect residents. Overall, while there are solid strengths in staffing and no fines, families should weigh the facility's cleanliness and compliance history carefully.

Trust Score
B+
85/100
In Maine
#3/77
Top 3%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
6 → 3 violations
Staff Stability
○ Average
45% turnover. Near Maine's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Maine facilities.
Skilled Nurses
✓ Good
Each resident gets 72 minutes of Registered Nurse (RN) attention daily — more than 97% of Maine nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
16 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★★
5.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2024: 6 issues
2025: 3 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (45%)

    3 points below Maine average of 48%

Facility shows strength in staffing levels, fire safety.

The Bad

Staff Turnover: 45%

Near Maine avg (46%)

Typical for the industry

Chain: NORTH COUNTRY ASSOCIATES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 16 deficiencies on record

May 2025 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

Based on observations and interviews, the facility failed to provide residents with oral care for 1 of 6 residents observed (Resident #21 [R21]). Finding: On 5/12/25 at 11:45 a.m., during an interview...

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Based on observations and interviews, the facility failed to provide residents with oral care for 1 of 6 residents observed (Resident #21 [R21]). Finding: On 5/12/25 at 11:45 a.m., during an interview/observation with R21 the surveyor observed that his/her dentures were not clean. They appeared to be caked with an unknown white substance. The resident stated that the only concern he/she has is that they do not brush his/her teeth every day. R21's care plan was reviewed, and the care plan addresses that he/she does need extensive assistance of 1 staff to assist with care and is not able to perform activity of daily living (ADL) independently. On 5/13/25 at 10:26 a.m., during a resident observation it was noted that R21 was sitting in his/her wheelchair on the side of the bed. It was noted that he/she had just been assisted with ADLs. The surveyor observed that his/her dentures/teeth remain with food particles and caked with an unknown white substance and visually dirty. On 5/13/25 at 12:34 p.m., during an interview with Certified Nursing Assistant #1 [CNA1] who was doing whirlpools (wp's) today and had R21 scheduled. Due to medical reasons R21 does not go into the wp and gets a complete bed bath instead. CNA1 stated that she washed him/her up at bedside. The surveyor asked if she assisted him/her with brushing their teeth. She stated, oh no, I just used mouthwash. The surveyor asked why his/her teeth were not brushed and CNA1 stated, I meant to go back I just forgot. The surveyor confirmed at this time that R21 was not assisted with oral care.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation and interviews, the facility failed to ensure food temperatures were maintained at the proper holding temperature for 1 of 3 meal services observed. (5/12/25, lunch meal). In addi...

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Based on observation and interviews, the facility failed to ensure food temperatures were maintained at the proper holding temperature for 1 of 3 meal services observed. (5/12/25, lunch meal). In addition, the facility failed to ensure that plumbing fixtures were properly installed to prevent backflow as required by the Maine State Plumbing Code for 2 of 3 days of survey (5/13/25, 5/14/25). Findings: 1. On 5/12/25 at 12:10 p.m., a meal service (lunch meal) was observed in the skilled hallway outside the dining room. The food was transported in a portable steamtable to the skilled hallway. The temperatures were taken prior to meal service. The lunch meal was temped, the Steak sandwich was 120 degrees Fahrenheit, the French fries (steak cut) was 120 degrees. The pureed meals were served in divided plates. The surveyor asked what the serving temperatures of the pureed food items should be, the dietary aide was not aware that the pureed meals needed to have temperatures taken. At this time the temperatures were taken, and the temperature of the pureed meat was 122 degrees Fahrenheit. These temperatures were below the required 135-degree Fahrenheit holding temperatures. This was confirmed with the dietary aide who was serving the lunch meal at that time. 2. This direct connection of wastewater and potable water was in violation of the 10-114 State of Maine Rules Chapter 226, definition Section A, which defines an Air-Gap Separation - A physical separation between the free-flowing discharge end of a potable water supply pipeline and an open or non-pressure receiving vessel. An air-gap separation shall be at least twice the diameter of the supply pipe measured vertically above the overflow rim of the vessel - in no case less than one-inch (2.54 cm) and the Code of Federal Regulation, Title 21, Part 1250, Section 1250, 30 (d) states all plumbing shall be so designed, installed, and maintained as to prevent contamination of the water supply, food, and food utensils. On 5/13/25 at 2:41 p.m., the surveyor observed the air gap on the ice machine drain line. The drainpipes for the ice machine were pushed into the drainpipe located under the sink. The drain lines did not have the 1-inch air gap as required. On 5/14/25 at 9:30 a.m. during an observation of the dining room two surveyors observed and confirmed with the maintenance supervisor that the ice machine did not have the 1-inch air gap as required.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to adequately maintain maintenance and housekeeping services necessary...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews, the facility failed to adequately maintain maintenance and housekeeping services necessary to maintain the facility in good repair and sanitary condition for 3of 3 days of survey (5/12/25, 5/13/25, and 5/14/25). Findings: 1. On 5/12/25 at 12:00 p.m., during an observation in the dining room, the surveyor observed the ice/water machine had heavy dust on the side vent panel, the chrome front and drip tray were noted to be coated in a white buildup and the drip tray had peeled coating exposing rusted metal. 2. On 05/13/25 at 2:41 p.m., during a second observation in the dining room the surveyor observed the ice/water machine in the dining room with a white buildup on the front of the machine and the drip tray were noted to be coated in a white buildup and the drip tray had peeled coating exposing rusted metal and the side vent panel had a heavy amount of dust. On 5/13/25 at 2:53 p.m., a surveyor confirmed the above finding with the Minimum Data Set (MDS) Nurse. 3. On 5/12/25 at 1:10 p.m,. during initial observation of room [ROOM NUMBER], Resident #3's (R3) wheelchair arms and wheelchair legs were cracked, creating uncleanable surfaces. 4. On 5/12/25 at 11:39 a.m., during initial observation of room [ROOM NUMBER], R2's pole used to hold a feeding nutrition bag, had dirt/debris on the base of the pole and the protective coating was worn off, and R2's oxygen concentrator and filters were dusty/dirty. On 5/13/25 at 3:55 p.m., an Environmental Tour was conducted with the Infection Preventionist in which a surveyor confirmed the above findings. 5. On 5/14/25 at 9:30 a.m., during an observation of the dining room two surveyors confirmed with the Maintenance Supervisor that the tablecloths still had food debris on them from breakfast, the discs under the feet of the ice/water machine were dirty, and the sink had debris around the edges.
Apr 2024 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

Based on record reviews, and interview the facility failed to ensure that physician orders were followed for 1 of 5 residents reviewed for unnecessary medications. (Resident [R] 8). Finding: On 4/17/...

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Based on record reviews, and interview the facility failed to ensure that physician orders were followed for 1 of 5 residents reviewed for unnecessary medications. (Resident [R] 8). Finding: On 4/17/24 during a clinical record review, R8 had a written order dated 3/7/24 documenting 3/5/24 labs were reviewed CBC (complete blood count), CMP (comprehensive metabolic panel), iron, and Hgb (hemoglobin) of 7.6 results meets the transfusion criteria. The order directs that if family and resident is willing, to send R8 to the Emergency Department, and if not to please obtain occult blood stool ASAP (as soon as possible). And to repeat CBC today. There is no evidence in the clinical record electronic or paper records that the occult blood stool was completed as ordered. On 3/11/24 another order was written that 3/8/24 labs were reviewed, R8 declined the transfusion, and that R8 needs an occult blood stool ASAP as previously ordered. (previously ordered ASAP on 3/7/24) and to consider comfort care. On 4/17/24 at 2:45 p.m. during the clinical record review and during an interview with the charge nurse Licensed Practical Nurse [LPN] 1 there is no evidence that the ASAP occult blood stool sample was collected/completed. LPN1 reviewed the laboratory calendar book and R8's electronic Treatment Administration Record (TAR). There is no evidence that this order was completed as ordered. LPN1 called the lab to verify if this order was completed and per the laboratory this order was not completed as of this date 4/17/23, 41 days after the ASAP order was received from the provider to address the low hemoglobin results. During this interview the surveyor confirmed the above finding.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on observation and interview the facility failed to ensure kitchen staff properly wore hair nets by leaving hair uncovered and unrestrained for 1 of 3 days of survey (4/17/24). Findings: On 4/1...

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Based on observation and interview the facility failed to ensure kitchen staff properly wore hair nets by leaving hair uncovered and unrestrained for 1 of 3 days of survey (4/17/24). Findings: On 4/17/24 at 7:00 a.m., during the breakfast meal service, a surveyor observed that the dietary aide serving breakfast from the steamtable did not have a beard restraint on while performing food service tasks. On 4/17/24 during an interview with the cook at 7:08 a.m., he stated that they were not aware that the beards had to be covered. At this time, it was observed that the cook had facial hair as well and was not covered. On 4/17/24 at 7:10 a.m. this surveyor observed a second dietary aide bring a hair net for the dietary aide serving breakfast to cover his facial hair. On 4/17/24 at 8:30 a.m. the surveyor confirmed with the Food Service Director that the dietary aide and the cook did not have a beard restraints on while performing food preparation and service tasks.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interview, the facility failed to ensure residents were offered pneumococcal vaccinations in accorda...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interview, the facility failed to ensure residents were offered pneumococcal vaccinations in accordance with the Centers for Disease and Prevention Control (CDC) recommendations for 2 of 5 residents reviewed for immunizations (Resident [R] 7, and R16). Findings: On 4/17/24 at 1:34 p.m., during an interview with the Infection Preventionist (IP), she stated that per the facility pharmacist, and CDC guidance, if the resident received the PCV13 and PPSV23, they should receive the PCV20 five years after the last pneumococcal vaccine given. 1. R7's admission date to the facility was on 10/12/22. During review of immunization records, R7 received a PPSV23 on 12/6/17, and a PCV13 on 12/22/16. A surveyor could not locate evidence that R7 was reviewed, offered, or received a PCV20. The Resident is over [AGE] years of age. 2. R16's admission date to the facility was on 1/24/24. During review of immunization records, R16 received a PPSV23 on 2/29/11. A surveyor could not locate evidence that R16 was reviewed, offered, or received the PCV20. The Resident is over [AGE] years of age. On 4/17/24 at 1:34 p.m., during an interview with the IP, a surveyor confirmed that R7, and R16 were not offered, or received a PCV20, and should have been.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews the facility failed to respond to resident call bell requests for assistance in a manner th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews the facility failed to respond to resident call bell requests for assistance in a manner that maintained or enhanced their dignity for 3 of 12 residents (Resident [R] 18, R7, R13). Findings: 1. On 4/17/24 at 8:35 a.m., R18 stated that he/she feels there is not enough staff at times; this morning (during night shift), they turned off my call bell and didn't check to see what I needed and at times I may need my brief changed or my urinal emptied, and they just wait for day shift to do it. Another surveyor observed R18 call bell was activated to request assistance with his/her brief and noted the call bell was turned off from a location other than the resident's room. R18 used call bell again to state he/she still needed assistance, because no one had come yet. The resident used the call bell a third time to request assistance. On 4/17/24 art 8:40 a.m., during a follow up interview, R18 stated that yesterday sometime after lunch yesterday, family visited. R18 stated that he/she rang his call bell because he/she needed assistance after using the bathroom. R18 stated that he/she called numerous times, probably took an hour before someone finally came and helped him/her. 2. On 4/16/24 at 11:44 a.m. during a resident interview R7 became very upset and stated, the call bell, I ring it and I have time to die twice over before they come in and they tell me they were busy, and it isn't my turn. Then stated, at one time I sat on the toilet for two hours before they came to help me. R7 stated that all they need is assistance to pull up their pants, but it takes so long. During this survey surveyors noted that the staff person who was at the desk would answer the call lights through their intercom system and turn off the call lights. They would ask the resident that was ringing what they needed and state ok, someone will be right with you. This action would turn off the call light, and when no one was right with you, the residents would have to call back then the person would page on the overhead speaker that the room and number (room [ROOM NUMBER]) needs assistance. On several occasions it was heard that the same room number kept calling for assistance. 3. On 4/18/24 at 8:25 a.m. R13 used their call light to call for assistance, the call bell was heard at the nurses station. It was a double (fast) ring sound which indicated the call light was on for a few minutes. The nurse at the nurses station Registered Nurse [RN] 2 answered the call light via the intercom and told R13 be right there. This surveyor was observing call lights in the alcove nearest the front door, room [ROOM NUMBER] call light went on at 8:33 a.m. RN2 went into room [ROOM NUMBER], asked the resident if they were all done and turned off the call bell light. RN2 entered R13's room at 8:34 a.m. and asked him/her what they needed R13 stated they needed to use the bathroom. RN2 said, let me find your Certified Nursing Assistant [CNA] because they will want to wash you up at the same time and she left the room. At 8:46 a.m. R13 used their call bell light again RN2 paged overhead at 8:47 a.m. a CNA went in R13's room to assist with morning care and assisted to bathroom at 8:48 a.m., 23 minutes after first calling and notifying staff he/she needed to use the bathroom, each time the resident used the call bell and RN2 answered by using the intercom system the residents voice became more anxious (tone of voice was more urgent, they needed staff's assistance to use the bathroom). At 8:41 a.m. and again at 8:43 a.m., the overhead pager announced that room [ROOM NUMBER] needed assistance. The person answering the call bell light at the desk was answering via the intercom system turning off the residents call bell light and staff were not responding to the residents request for help timely causing the resident to use their call bell light again. On 4/18/24 at 12:49 p.m. another surveyor observed several call bell lights were on and ringing at the nurses station, this surveyor observed the call bell light for R13 was on and red in color (indicating the assistance was needed in the bathroom) the sound of the call light had been silenced and only the light was illuminated above the door. R13's room is in the front alcove near the front door and is not visible from other areas. At 12:51 p.m. R13's call bell light rang at nurses station and Licensed Practical Nurse [LPN] 2 answered via the intercom be right with you and silenced the call bell light, R13 was in the bathroom sitting on the toilet and needed assistance to get up and readjust his/her clothing and get back into their wheelchair. At 12:57 p.m. R13's call light began to ring at the nurses station and LPN2 answered the call bell light via the intercom and again stated, be right with you and turned off the sound of the call bell. At 1:00 p.m. LPN1 walked by R13's room and did not assist him/her. At 1:05 p.m.RN2 entered the room to assist R13. R13 sat on the toilet waiting for assistance for 16 minutes. On 4/18/24 at 2:15 p.m during an interview with the Assistant Administrator, two surveyors confirmed call lights were being turned off at the nurses station and that residents are having to call multiple times for assistance. A surveyor also confirmed an observation that R13 had waited for 23 minutes in the morning for assistance and 16 minutes in the afternoon for assistance to get off the toilet.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on review of Resident Council meeting minutes and interview, the facility failed to document results of the grievances voiced by members of the Resident Council for 3 of 3 months reviewed (Janua...

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Based on review of Resident Council meeting minutes and interview, the facility failed to document results of the grievances voiced by members of the Resident Council for 3 of 3 months reviewed (January, February, March 2024). Finding: 1. In review of Resident Council meeting minutes from January 25, 2024, grievances were voiced regarding call bells taking a while to answer and reported to Director of Nursing Services (DNS) French toast were served cold for breakfast that morning and reported to Food Service Director. 2. In review of Resident Council meeting minutes from February 29, 2024, grievances were voiced regarding call bells take a long time to be answered and reported to Director of Nursing. 3. In review of Resident Council meeting minutes from March 28, 2024, grievances were voiced regarding call bells take a while to be answered this was passed to nursing, food was cold all week and this was reported to the Food Service Director who addressed this concern, and residents were informed on how this will be fixed (attached documentation showed they started to use steamtable for meal services). On 4/17/24 at 9:10 a.m., during an interview with the Assistant Administrator, she stated that the DNS was not aware that she had to respond to the Resident Council concerns, and the outcomes were not shared with the Residents. At this time, a surveyor confirmed the Resident Council meeting minutes lacked evidence that all the areas of concern were addressed by all departments, and the outcomes were not conveyed to the residents.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected multiple residents

Based on record review and interviews, the facility failed to use the services of a Registered Nurse (RN) for at least 8 consecutive hours a day, 7 days a week, for 5 of 62 days reviewed for RN covera...

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Based on record review and interviews, the facility failed to use the services of a Registered Nurse (RN) for at least 8 consecutive hours a day, 7 days a week, for 5 of 62 days reviewed for RN coverage (October 2023 and December 2023). Finding: On 4/16/24, during a review of nursing working schedules from 10/1/23 - 12/3/23, they indicated that on 10/1/23 (Sunday), 10/8/23 (Sunday), 10/9/23 (Monday), 12/2/23 (Monday), and 12/3/23 (Sunday) the facility did not have a Registered Nurse (RN) on duty for at least 8 consecutive hours. On 4/16/24, at 2:17 p.m., in an interview with the Assistant Administrator, a surveyor confirmed the lack of RN coverage for at least 8 consecutive hours a day, 7 days a week on the dates identified in October of 2023 and December of 2023.
Dec 2022 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

Based on record reviews and interviews, the facility failed to provide services to maintain and/or improve residents highest level of ambulation and Active Range of Motion (AROM), the facility failed ...

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Based on record reviews and interviews, the facility failed to provide services to maintain and/or improve residents highest level of ambulation and Active Range of Motion (AROM), the facility failed to provide Residents Ambulation program and Range of Motion Program as care planned for 2 of 3 sampled residents (Resident #1 and #2). Findings: 1. Resident #1 has a care plan that directs staff to Perform AROM to lower left extremity x 10 repetitions in sitting or supine position 3x per week as resident directs and directs staff to perform AROM to right lower extremity x 10 repetitions in sitting or supine as resident directs The facility was not able to provide any documented evidence that Resident #1 received his/her AROM as directed by his/her care plan from 12/1/22 to 12/27/22 2. Resident #2 has a care plan for an Restorative Nursing Aide Program for ambulation: to ambulate with Hemi-walker and moderate assist with wheelchair pulled behind. 40 feet daily, increase or decrease as tolerated use walker d/c Hemi-walker. The facility was not able to provide any evidence that Resident #2 received his/her Restorative ambulation program from 12/1/22 to 12/27/22. On 12/28/22 at 2:00 p.m. during an interview with the Director of Nursing the surveyor confirmed the above findings.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected multiple residents

Based on observation, interviews, and record reviews the facility failed to ensure there was sufficient staff available to provide needs for residents receiving Long Term Care in the areas of Activiti...

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Based on observation, interviews, and record reviews the facility failed to ensure there was sufficient staff available to provide needs for residents receiving Long Term Care in the areas of Activities of Daily Living (whirlpools) for 3 of 3 residents reviewed. (Resident #1, Resident #2, and Resident #4) Findings: On 12/28/22 at 11:28 a.m., during a resident observation and interview, Resident #1 was well dressed with his/her hair was oily looking. He/she stated that it has been quite a while since his/her last whirlpool, it all depends on if they book (schedule) enough staff. He/she stated that they can't depend on getting a whirlpool. They don't really wash my hair, but they do wet it and comb it down. It really depends on the number of staff they have. On 12/28/22 at 1:30 p.m., during an interview with a staff member she stated with only 2 Certified Nursing Assistants (CNA's) you can't get the whirlpools (wp) done that would only leave 1 CNA on the floor and that's not safe. We just don't have time to give them when we only are 2 on the floor, we have some that need 2 assists. Most days we are scheduled 2 CNA's on the floor. A review of resident's bathing/shower schedules and facility's Long Term Care Activities of Daily Living report reveals that following: Residents #1, #2 and #4 have not received their whirlpools as outlined on the CNA assignment sheets. Resident #1 is scheduled to receive a whirlpool on Wednesdays. LTC ADLs report dated 12/28/22, documents that he/she did not receive a whirlpool from 12/1/22 to 12/28/22. Resident #3 is scheduled to receive a whirlpool on Mondays and Thursdays. The LTC ADLs report dated 12/28/22 documents that he/she received 1 whirlpool from 12/1/22 to 12/28/22. Resident #4 is scheduled to receive a whirlpool on Mondays and Thursdays. The LTC ADLs report dated 12/28/22 documents that he/she did not receive a whirlpool from 12/1/22 to 12/28/22. On 12/28/22 at 3:15 p.m. during an interview with the Director of Nursing, the surveyor reviewed the documentation regarding resident whirlpool baths from 12/1/22 to 12/28/22 with the above findings confirmed regarding scheduled whirlpools not being completed as scheduled.
Oct 2022 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to ensure weekly pressure ulcer assessments were documented with the required information for 5 of 5 weekly assessments for 1 of 1 resident r...

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Based on record review and interviews, the facility failed to ensure weekly pressure ulcer assessments were documented with the required information for 5 of 5 weekly assessments for 1 of 1 resident reviewed for pressure ulcers (Resident #16). Finding: On 10/4/22, the Director of Nursing (DON) provided the surveyor with a document, Pathway Health Services - Wound Documentation Guidelines, and stated that this was what the facility uses as its standards of practice because it directed staff to what information was required on the weekly wound assessments, in addition, two copies of the weekly wound assessments that were completed from week ending (w/e) 9/1/22 to 10/1/22 were provided to the surveyor. The facility's policy, Skin Management Program Policy, last revised 2/20, directed that weekly wound measurements by a registered nurse would be completed. The Pathway Health Services - Would Documentation Guidelines, version 10/5/09, directed staff to complete the following components as part of the weekly charting: location (of pressure ulcer), stage, dimensions, undermining/tunneling, wound base (bed) description, drainage, wound edges, odor, pain, and progress of healing. The surveyor reviewed the weekly pressure ulcer assessments provided by the DON: - 8/31/22 assessment lacked evidence of the stage, wound bed description, and undermining/tunneling. - There was no weekly assessment completed for w/e 9/10/22. - There was no weekly assessment completed for w/e 9/17/22. -9/19/22 assessment lacked evidence of the stage. -9/26/22 assessment lacked evidence of wound bed description, undermining/tunneling, and drainage. On 10/4/22 at 10:58 a.m., during an interview with the DON, the surveyor confirmed that the weekly pressure ulcer assessments were not being completed as directed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected multiple residents

8. On 10/5/22 upon review of Resident #8's clinical record, the surveyor noted that the care plan meetings held on 5/11/22, and 8/3/22, lacked evidence that the resident and resident representative we...

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8. On 10/5/22 upon review of Resident #8's clinical record, the surveyor noted that the care plan meetings held on 5/11/22, and 8/3/22, lacked evidence that the resident and resident representative were invited after the quarterly MDS 3.0 assessments, dated 4/27/22, and 7/24/22 were completed. 9. On 10/5/22 upon review of Resident #14's clinical record, the surveyor noted that the care plan meetings held on 8/22/22, and 5/25/22, lacked evidence that the resident and resident representative were invited after the quarterly MDS 3.0 assessments, dated 5/20/22, and 8/16/22 were completed. 10. On 10/5/22 upon review of Resident #20's clinical record, the surveyor noted that the care plan meetings held on 1/26/22, and 4/27/22, lacked evidence that the resident and resident representative were invited after the quarterly MDS 3.0 assessments, dated 1/24/22, and 4/23/22 were completed. On 10/4/22 at 2:00 p.m. the surveyors confirmed with the Director of Nursing that the facility failed to review and revise the care plan by an interdisciplinary team (IDT), which included the participation of the resident and resident's representative, after each assessment. 4. On 10/4/22, upon review of Resident #12's clinical record, the surveyor noted that the care plan meeting held on 7/20/22 lacked evidence that the resident and resident representative were invited after the quarterly MDS 3.0 assessment, dated 7/16/22, was completed. 5. On 10/5/22, upon review of Resident #15's clinical record, the surveyor noted that the care plan meetings held on 3/10/22 and 6/22/22 lacked evidence that the resident and resident representative were invited after the quarterly MDS 3.0 assessments, dated 3/1/22 and 5/30/22 were completed. 6. On 10/4/22, upon review of Resident #16's clinical record, the surveyor noted that the care plan meetings held on 3/10/22 and 8/31/22 lacked evidence that the resident and resident representative were invited after the quarterly MDS 3.0 assessments, dated 3/1/22 and 8/25/22 were completed. 7. On 10/5/22, upon review of Resident #22's clinical record, the surveyor noted that the care plan meetings held on 3/30/22, 6/22/22, and 9/21/22 lacked evidence that the resident and resident representative were invited after the quarterly MDS 3.0 assessments, dated 3/24/22, 6/20/22 and 9/13/22 were completed. Based on record review and interviews, the facility failed to review and revise the care plan by an interdisciplinary team (IDT), which included the participation of the resident and resident's representative, after each assessment, for 10 of 10 residents whose care plans were reviewed. (Resident #5, #24 #26, #12, #15, #16, #22, #8, #14 and #20) Findings: 1. On 10/4/22 upon review of Resident #5's clinical record, the surveyor noted Minimum Data Sets (MDS) 3.0 assessments dated 5/4/21, 7/28/21,10/21/21 and 1/14/22 the clinical record lacked evidence that the resident and resident representative were included in the care plan meetings. 2. On 10/4/22 upon review of Resident #24's clinical record, the surveyor noted MDS 3.0 assessments dated 9/8/21 and 12/26/21, the clinical record lacked evidence that the resident and resident representative were included in the care plan meetings. 3. On 10/4/22 upon review of Resident #26's clinical record, the surveyor noted MDS 3.0 assessments dated 7/11/21, 10/6/21, 12/29/21 and 3/29/22 the clinical record lacked evidence that the resident and resident representative were included in the care plan meetings.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Administration (Tag F0835)

Could have caused harm · This affected most or all residents

Based on record reviews, Administration failed to ensure that the Plan of Correction for an identified deficiency from the Federal Monitoring Survey (FMS) on 7/23/19 and the Life Safety Code Survey of...

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Based on record reviews, Administration failed to ensure that the Plan of Correction for an identified deficiency from the Federal Monitoring Survey (FMS) on 7/23/19 and the Life Safety Code Survey of 4/8//21 was completed. This has the potential to effect all residents in the facility. Findings: On 10/3/22 at approximately 9:00 a.m. to 2:30 p.m., during an Life Safety Code Survey, it was determined that K353 would be recited for the same issues that were cited during a Life Safety Code Survey of 4/8/21 an FMS on 7/23/19. In review of the facility POC submitted on 10/15/19, indicated that a contracter was scheduled to completed the work between 10/22/19 to 10/24/19. On 4/8/21 the facility was again cited K353. The facility POC, dated 4/20/21 stated the citation would be corrected as of 4/12/21. These findings were verified by the Maintenance Supervisor, Infection Control Officer, Assistant Facility Administrator and former Administrator at time of records review on 10/3/22 by the Fire Marshal. On 10/5/22 at 3:20 p.m., in an interview with the Assistant Administrator, a surveyor confirmed that the facility did not follow their Plan of Correction for an FMS survey on 7/23/19.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected most or all residents

Based on record review, the facility's Quality Assurance Committee failed to ensure that the Plan of Correction(POC) for an identified deficiency from the Federal Monitoring Survey (FMS) on 7/23/19 an...

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Based on record review, the facility's Quality Assurance Committee failed to ensure that the Plan of Correction(POC) for an identified deficiency from the Federal Monitoring Survey (FMS) on 7/23/19 and the Life Safety Code Survey of 4/8//21 was completed. This has the potential to effect all residents in the facility. Finding: On 10/3/22 at approximately 9:00 a.m. to 2:30 p.m., during an Life Safety Code Survey, it was determined that K353 would be recited for the same issues that were cited during a Life Safety Code Survey of 4/8/21 an FMS on 7/23/19. In review of the facility POC submitted on 10/15/19 indicated that a contracter was scheduled to complete the work between 10/22/19 to 10/24/19. On 4/8/21 the facility was again cited K353. The facility POC, dated 4/20/21, stated the citation would be corrected as of 4/12/21. These findings were verified by the Maintenance Supervisor, Infection Control Officer, Assistant Facility Administrator and former Administrator at time of records review on 10/3/22 by the Fire Marshal. On 10/5/22 at 3:20 p.m., in an interview with the Assistant Administrator, a surveyor confirmed that the facility did not follow their Plan of Correction for an FMS survey on 7/23/19.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0947 (Tag F0947)

Minor procedural issue · This affected multiple residents

Based on interview and employee personnel training record review, the facility failed to implement and maintain an effective training program which includes, at a minimum, training on Abuse Prevention...

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Based on interview and employee personnel training record review, the facility failed to implement and maintain an effective training program which includes, at a minimum, training on Abuse Prevention and Dementia by failing to ensure that 1 of 3 Certified Nursing Assistant's (CNA) employed for greater than 1 year completed the required annual trainings for 2 years (CNA #3). Findings: On 10/5/22, during a review of employee personnel records, the following were noted: CNA #3 was hired on 12/5/17. The record lacked evidence of mandatory Abuse Prevention and Dementia training since 4/1/20. On 10/5/22 at 8:06 a.m., during an interview with a surveyor, the Assistant Administrator stated she was unable to find a more recent training for CNA #3. The surveyor confirmed this finding during this interview.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (85/100). Above average facility, better than most options in Maine.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Maine facilities.
  • • 45% turnover. Below Maine's 48% average. Good staff retention means consistent care.
Concerns
  • • 16 deficiencies on record. Higher than average. Multiple issues found across inspections.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Borderview Rehab & Living Ctr's CMS Rating?

CMS assigns BORDERVIEW REHAB & LIVING CTR an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Maine, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Borderview Rehab & Living Ctr Staffed?

CMS rates BORDERVIEW REHAB & LIVING CTR's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 45%, compared to the Maine average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Borderview Rehab & Living Ctr?

State health inspectors documented 16 deficiencies at BORDERVIEW REHAB & LIVING CTR during 2022 to 2025. These included: 15 with potential for harm and 1 minor or isolated issues.

Who Owns and Operates Borderview Rehab & Living Ctr?

BORDERVIEW REHAB & LIVING CTR is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by NORTH COUNTRY ASSOCIATES, a chain that manages multiple nursing homes. With 55 certified beds and approximately 25 residents (about 45% occupancy), it is a smaller facility located in VAN BUREN, Maine.

How Does Borderview Rehab & Living Ctr Compare to Other Maine Nursing Homes?

Compared to the 100 nursing homes in Maine, BORDERVIEW REHAB & LIVING CTR's overall rating (5 stars) is above the state average of 3.1, staff turnover (45%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Borderview Rehab & Living Ctr?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Borderview Rehab & Living Ctr Safe?

Based on CMS inspection data, BORDERVIEW REHAB & LIVING CTR has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Maine. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Borderview Rehab & Living Ctr Stick Around?

BORDERVIEW REHAB & LIVING CTR has a staff turnover rate of 45%, which is about average for Maine nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Borderview Rehab & Living Ctr Ever Fined?

BORDERVIEW REHAB & LIVING CTR has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Borderview Rehab & Living Ctr on Any Federal Watch List?

BORDERVIEW REHAB & LIVING CTR is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.