LEE HEALTHCARE

620 LAUREL STREET, LEE, MA 01238 (413) 243-2010
For profit - Limited Liability company 88 Beds NEXT STEP HEALTHCARE Data: November 2025
Trust Grade
40/100
#222 of 338 in MA
Last Inspection: September 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Lee Healthcare in Lee, Massachusetts, has a Trust Grade of D, indicating below-average quality and raising some concerns about care standards. It ranks #222 out of 338 facilities in the state and #12 out of 13 in Berkshire County, placing it in the bottom half of available options. The facility's situation is worsening, with issues increasing from 9 in 2024 to 15 in 2025. Staffing is a notable concern, with a 56% turnover rate, which is significantly higher than the state average, suggesting instability among caregivers. Positive aspects include no fines on record and average RN coverage, but serious incidents have been reported, such as inadequate wound care for a resident with diabetes, which led to hospitalization, and unsanitary kitchen conditions that posed a fire risk.

Trust Score
D
40/100
In Massachusetts
#222/338
Bottom 35%
Safety Record
Moderate
Needs review
Inspections
Getting Worse
9 → 15 violations
Staff Stability
⚠ Watch
56% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Massachusetts facilities.
Skilled Nurses
⚠ Watch
Each resident gets only 28 minutes of Registered Nurse (RN) attention daily — below average for Massachusetts. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
35 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 9 issues
2025: 15 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

2-Star Overall Rating

Below Massachusetts average (2.9)

Below average - review inspection findings carefully

Staff Turnover: 56%

Near Massachusetts avg (46%)

Frequent staff changes - ask about care continuity

Chain: NEXT STEP HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (56%)

8 points above Massachusetts average of 48%

The Ugly 35 deficiencies on record

1 actual harm
Sept 2025 15 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that professional standards of practice were i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure that professional standards of practice were implemented relative to skin and wound care for one Resident (#19) of four applicable residents reviewed for wound care, out of a total sample of 26 residents. Specifically, for Resident #19, the facility failed to: -appropriately assess and implement skin care and diabetic foot care for the Resident with a history of Diabetes, Peripheral Vascular Disease and a right below knee amputation (BKA), resulting in left toe wounds not being identified and treated timely. -submit a referral to the Wound Care Provider timely for on-going wound care when diabetic wounds were identified on the toes of the Resident's left foot. -implement treatment orders for the Resident's left toe wounds timely, resulting in delayed treatment interventions when the Resident had suspected osteomyelitis, bone exposure of the left great toe, was subsequently hospitalized and administered intravenous (IV) antibiotics for confirmed osteomyelitis, and resulted in left great toe and left second toe amputations. -obtain accurate treatment orders relative to the left foot surgical sites on the Resident's re-admission from the hospital post left great and second toe amputations. -obtain treatment orders timely for open skin areas to the Resident's left shin. Findings include: The facility failed to assess and document the status of Resident #19's left foot diabetic wounds after the wounds were identified by the Podiatrist on 8/4/25. The Podiatrist recommended wound cultures, an x-ray of the ulcers to the Resident's left foot, daily dressings, antibiotic therapy and Wound Care team follow-up. From 8/5/25 until 8/20/25, there was no documented evidence of the status/condition of the Resident's left toe wounds. Resident #19 was observed with exposed bone of the left great toe by the Wound Care Provider on 8/21/25. The Wound Care Provider recommendations on 8/21/25 for treatments to the left great toe and left second toe, x-ray to evaluate bone involvement for suspicion of osteomyelitis, laboratory draws, wound cultures, surgical and/or vascular consult were not implemented as required. X-ray of the Resident's left foot completed on 8/26/25 (5 days after the Wound Care Provider recommendations) indicated suspected osteomyelitis. Resident #19 was subsequently transferred to the hospital for evaluation on 8/27/25 and treated with intravenous (IV) antibiotics for confirmed osteomyelitis (by MRI) and underwent left great toe and second toe amputations. The facility failed to implement the Podiatrist recommendation on 8/4/25 to have the Resident followed by the Wound Care Team and assess the status of the wound as required for a period of 17 days once the wound was identified on 8/4/25 resulting in the osteomyelitis and bone exposure not being identified timely due to the facility's lack of assessment and implementation of care. The facility further failed to obtain post-surgery Physician orders for NPWT (non-pressure wound therapy) as recommended in the hospital discharge summary and treatment orders for open areas on the Resident's left shin. Resident #19 was admitted to the facility in May 2023 with diagnoses including Type 2 Diabetes, acquired absence of the right leg below the knee amputation (BKA), and Peripheral Vascular Disease (PVD). Review of the Consultant Podiatrist Note, dated 8/4/25, indicated Resident #19 was examined and included the following: -presence of reddened, warm, discolored, and atrophy in the Resident's left foot. -No nails were on the left first, second and third toes, and there were signs of infection present. -Diabetic ulcers: >great left toe measuring 2.0 centimeter (cm) length by(x) 4.0 cm width x 0.2 cm depth which had presence of erythema, redness, edema, drainage and odor >left second toe measuring 2.5 cm length x 1.0 cm width x 0.2 cm depth which had presence of erythema, redness, edema, drainage and odor >third left toe measuring 1.0 cm length x 1.0 cm width x 0.1 cm depth which had presence of erythema, redness, edema -Betadine and dressings were applied to the ulcers. -findings were discussed with Resident #19 and Nurse #2. -recommended wound cultures, an x-ray of the ulcers to the Resident's left foot, daily dressings, antibiotic therapy and wound care team follow-up. Review of the Minimum Date Set (MDS) Assessment, dated 6/17/25, indicated Resident #19: -was cognitively intact as evidenced by a Brief Interview of Mental Status (BIMS) score of 15 out of 15 possible points -had behaviors including rejection of care 1-3 days of the 7-day reference period. -had lower range of motion impairment on one side -utilized a wheelchair and had a limb prosthesis -required partial to moderate assistance of staff with personal hygiene and dressing -had no venous or arterial ulcers or open lesions Review of the Resident's Comprehensive Care Plans included: -Potential for Skin Alteration Care Plan, initiated 5/28/23 and revised 2/9/24, that indicated the Resident had a history of fractures, Diabetes, decreased mobility, PVD and included the following interventions: >follow Physician orders for skin care and treatments (utilize best practice), revised 6/21/25 >inspect feet daily with care and moisturize, dated 2/9/24 -Diabetes Care Plan, initiated 6/11/23, included the following interventions: >Check all of body for breaks in skin and treat promptly as ordered by the doctor, initiated 6/11/23 >refer to the podiatrist/foot care nurse to monitor and document foot care needs ., initiated 6/11/23 >wash feet daily with mild soap and water. Dry thoroughly. May use a light dusting of power or lotion. Do not apply lotion or powder between the toes, initiated 6/11/23 >Monitor/document/report, as needed, any signs/symptoms of infection to any open areas: redness, pain, heat, swelling or pus formation, initiated 6/11/23 Review of the Weekly Skin Evaluations from July 2025 through 9/5/25, indicated: -no evidence of weekly skin checks from 7/6/25 through 7/12/25 -no evidence of weekly skin checks from 7/20/25 through 7/26/25 -Weekly Skin Evaluation, dated 7/28/25, indicated the Resident's skin was intact. -Weekly Skin Evaluation, signed on 8/8/25 by Director of Nursing (DON) #2, indicated: -the Resident's skin was not intact. -the left great toe and left second toe had cellulitis. -an X-ray was completed to rule out osteomyelitis and was negative for fracture/dislocation and osteomyelitis. -Under the section indicating to document the measurements of all new areas, DON #2 who completed the assessment indicated toe nails. -The Weekly Skin Evaluation completed by DON #2 failed to indicate measurements or descriptions of the areas noted on the assessment. Review of thePhysician's orders from July 2025 through 9/5/25, included the following: -Wound Consult as indicated, initiated 5/27/23 -Consults: Podiatry ., initiated 6/5/23 -Diabetic foot care: wash foot with gentle soap and water, dry well. Monitor for any abnormalities, daily in the evening, initiated 6/8/23 -Behavior monitoring every shift . which included type of behavior, intervention and outcome, initiated 3/11/25 Review of the Wound Care Specialist Note, dated 8/21/25 (17 days after the initial identification of the wounds and recommendation made by the Podiatrist on 8/4/25 for wound care follow-up), indicated: -left great toe and second toe first evaluation. -Resident's lower extremity sensation was reduced. -Left great toe: >diabetic, measuring 1.0 cm by (x) 1.5 cm x 0.1 cm [wound]. >wound base had hypergranulation (excessive growth of granulation tissue, a symptom of a dysfunctional wound environment). >bone was exposed, peri-wound was callous, and there was small amount of serous drainage. -Left second toe: >diabetic, measuring 1.0 cm x 1.0 cm x 0.1 cm [wound]. >hypergranulation was present. >peri-wound was normal, there was small amount of serous drainage. -the Wound Specialist recommended the following: >cleanse left great toe and left second toe with 0.125% (1/4 strength) Dakin's solution, apply Calcium Alginate to the base of the wound, secure with ABD pad, rolled gauze and change daily and as needed, to treat the hypergranular tissue. >X-ray to evaluate bone involvement. Osteo [sic] is suspected. >update lab work: Complete Blood Count (CBC), Complete Blood Profile (CBP), Erythrocyte Sedimentation Rate (ERP: measures inflammation levels in the body and helps diagnose various inflammatory conditions) and C-Reactive Protein (CRP: measures inflammation in the body and helping to diagnose various conditions). >collect wound cultures and tailor to the results >surgical and/or vascular consult. Patient will likely warrant toe amputations. >no shoe to the left foot. Review of Resident #19's Clinical Record indicated the following: -8/5/25 at 4:27 P.M.: Nurse Progress Note by Nurse #2, indicated Doxycycline (antibiotic) 100 milligrams (mg) twice daily was ordered for ten days for the Resident's infected foot and an x-ray was ordered for a question of osteomyelitis. New dressing orders were obtained. -8/6/25: X-ray of the Resident's left foot was completed and failed to indicate fracture or bony changes to indicate osteomyelitis. -August 2025 MAR indicated Doxycycline 100 mg twice daily, was initiated on 8/5/25 and completed 8/15/25. -August 2025 TAR indicated: >no documented refusals of care or other behaviors by the Resident from 8/5/25 through 8/31/25. -no documented evidence that the Wound Care Specialist recommendations from 8/21/25 for wound treatment to the Resident's left great toe and left second toe were implemented. -Non-Pressure Ulcer Evaluations, dated 8/22/25 which indicated: >Diabetic area to the Resident's left great toe that was: facility acquired, had an onset date of 8/5/25, and required weekly evaluation. The left great toe area measured 1.0 cm in length x 1.0 cm in width x 0.1 cm in depth. >Diabetic ulcer to the Resident's left second toe that was: facility acquired, had an onset date of 8/5/25 and required weekly evaluation. The left second toe area measured 1.0 cm in length x 1.5 cm in width x 0.1 cm in depth. -8/25/25: Nurse Practitioner (NP) Note (dated four days after the Wound Care Specialist Evaluation Note), indicated the Resident was evaluated for new left toe ulcers. Left great toe had bone exposure. Wound care ordered labs, wound cultures and X-ray, but this was not transcribed (not completed). Case was discussed with nursing and re-ordered CBC, Complete Metabolic Panel (CMP), CRP and ESR, X-ray of the left foot and wound cultures. Will refer to the vascular surgeon for evaluation. -8/26/25: X-ray of the Resident's left foot, completed and reported, indicated findings suggest osteomyelitis, recommend MRI. -no documented evidence that lab work and cultures were obtained on 8/21/25 (Wound Care Specialist) and 8/25/25 (NP) as ordered. -The Clinical Record failed to indicate documented evidence of the status/condition of the Resident's left toe wounds from 8/5/25 until 8/20/25. -8/27/25: Discharge/Transfer Evaluation indicated Resident #19 was sent to the emergency room for question of osteomyelitis to the left foot wound. -8/29/25: Social Worker (SW) Progress Note indicated the SW received a call from Resident #19's Representative who reported the hospital informed him/her that the Resident was having his/her first and second toes removed and was currently receiving IV antibiotics. -9/1/25: Nursing Evaluation which indicated under Skin Integrity: left first and second toes removed. Skin tear to left lower leg . -September 2025 Physician's Orders included the following: >Left first and second toe: cleanse with Normal Saline, blot dry, apply Baza AF to periwound, apply 1/4 Dakins soaked gauze to wound bed. Cover with double layer Xeroform, cover with ABD with rolled gauze and tape. Change BID and as needed (PRN), every day and evening shift for wound care, ordered 9/1/25. >Calcium Alginate to the toes on the left foot. Place in-between toes and on tope place ABD on wrap with kling. Clean the wound with saline daily and as needed, ordered 8/6/25. -The September 2025 Physician's orders failed to indicate post-surgery orders for the NPWT and treatment orders for the open areas on the Resident's left shin. Review of the Hospital Discharge summary, dated [DATE], indicated the following relative to Resident #19: -admitted to the hospital for worsening left foot infection involving the first and second toes ongoing for two weeks. -Lab work improved with IV fluids. -Physical exam revealed two 1 x 2 cm wounds on the Resident's left shin and a 1 cm wound on the first and second toes (of left foot) with surrounding erythema and edema. -Doralis pedis pulse was intact. -X-ray showed destructive changes to the distal phalanx of the left hallux (bony bump at the base of the great toe). -MRI confirmed acute osteomyelitis of the first distal/proximal phalanges and second distal/middle phalanges with marrow edema and osseous destruction. -Resident was started on IV Zosyn and Vancomycin (antibiotics). -Underwent surgical amputation of left first and second toes without complication. -Resident was safe for discharge, will continue with antibiotics regimen for a total of 14 days upon discharge, and follow-up with wound care clinic in two weeks. -Wound Care Instructions upon discharge: >left first and second toe amputation site: cleanse with normal saline, pat dry. Apply Adaptec over exposed bone. Apply granufoam to area, cover with drape. Apply ACE wrap for circulatory support. Non-Pressure Wound Therapy (NPWT also referred to as a wound vac) set at 125 mmHg (millimeters of Mercury: pressure measurement), continuous, to be changed Monday/Wednesday/Fridays. If dressing becomes dislodged or NPWT fails for more than two hours, remove the dressing and perform the following: Apply saline soaked gauze to wound bed, cover with Xeroform, gauze, ABD, secure with Kling. Change every eight (8) hours until NPWT can be resumed. >Please do the following dressing twice daily to the left first and second toe amputation sites until the NPWT system arrives: Cleanse with normal saline, blot dry. Baza AF to the periwound. Apply a gauze that is moistened with quarter -strength (1/4) Dakin's solution to the wound. Cover with double layer Xeroform or Vaseline gauze cut to fit. Cover with ABD and secure with rolled gauze and tape. Please avoid tight wraps. On 9/3/25 at 10:16 A.M., the surveyor observed: -Resident #19 was dressed in shorts and seated in a wheelchair in the hallway and wearing a right leg prosthetic. -the Resident's left leg had a large irregularly shaped reddened area on the front left shin and a square, undated bandage in the middle of the Resident's left shin. A yellow scab was observed below the bandage. -the Resident's left foot was wrapped in Kling wrap, that was undated, and he/she was wearing a surgical shoe. During an interview at the time, Resident #19 said he/she had just returned from the hospital where the toes on his/her left foot were amputated. On 9/4/25 at 8:38 A.M., the surveyor observed the following: -Resident #19 was up, dressed in shorts and seated in a wheelchair in the hallway. -An undated wrap was observed on the Resident's left foot, and he/she was wearing a surgical shoe. -The left shin was deep red in color, there were no bandages on the left leg, and a round dime sized open area was observed on the middle front of the left shin. A clear colored fluid was observed from the red colored wound bed. During an interview at the time, Resident #19 said he/she never had pain in his/her left leg and was not aware of any treatment to the shin area. Resident #19 said that the Nurse was supposed to change his/her dressing to the left foot twice daily, but it was only changed once since he/she had been re-admitted to the facility.The surveyor observed Resident #19 touching the fluid located in the exposed open area on the left shin with his/her fingers during the interview. Review of the Medication Administration Records (MARs) and Treatment Administration Records (TARs) from July 2025 through 8/4/25 indicated: -7/13/25: one episode of screaming/cursing -7/17/25: one episode of refusal of care -No other documented behaviors. -Diabetic foot care was administered daily from 7/1/25 through 7/31/25. -No behaviors or refusals of care were documented for 8/1/25 through 8/4/25. -Diabetic foot care was administered daily from 8/1/25 through 8/5/25. Review of the September 2025 TAR indicated both treatments to the Resident's left toes (dated 8/6/25 and 9/1/25) were documented (indicated with a check mark) as administered to Resident #19 from 9/2/25 through 9/4/25. Further review of the September 2025 TAR indicated: -the treatment started on 9/1/25, was ordered twice daily -9/2/25: checked off as administered twice -9/3/25 and 9/4/25: checked off as administered once On 9/5/25 at 7:26 A.M., the surveyor observed the following: -Resident #19 was lying in bed on his/her right side. -black surgical shoe was on the bed (not on the Resident's foot). -the Resident's left foot was bare, and Kling wrap was observed around his/her left ankle. -the Resident's left foot was laying on the bed, the first and second toes on the Resident's left foot were absent and the first and second toe amputated areas on the top of the foot were open, red and exposed. -the left lower front leg was red in color and had a dime sized circular area that was not covered. During an interview at the time, Resident #19 said he/she very upset because the Nurse who worked the previous night had completed the dressing to his/her left foot late and the wound dressing was incorrectly done. On 9/5/25 at 9:00 A.M., the surveyor reviewed the Resident's Clinical Record with the Assistant Director of Nurses (ADON), Administrator, and Director of Nursing (DON). During an interview at the time, the ADON said the following: -there were two treatment orders for the Resident's left foot dated 8/6/25 and 9/1/25 that were both supposed to be in place. The ADON said the treatment order dated 8/6/25 was the treatment prior to the Resident's hospitalization, and the treatment dated 9/1/25 was the ordered treatment after the Resident's surgical amputation. -the documentation in the September 2025 TAR indicated both treatments were being administered by the Nurses. -the Hospital Discharge Summary indicated a NPWT was ordered and there had been no NPWT utilized for Resident #19's wound since he/she was re-admitted to the facility. -the orders for the Resident's wound care outlined in the Hospital Discharge Summary should be reviewed with the Provider upon re-admission. The Administrator said the facility had utilized NPWT previously and had the equipment available previously in the facility. During an interview on 9/5/25 at 10:09 A.M., the NP said the following: -Resident #19 had a history of left lower leg cellulitis which required treatment with multiple antibiotics. -The NP could not recall being notified of any concerns about Resident #19's toes prior to being contacted by the Wound Care Provider, who at the time of notification had requested an x-ray of the Resident's left foot, lab work and cultures to be completed which were ordered. -The NP returned to the facility the following week and the x-ray of the Resident's left foot, lab work and cultures of the wound had not been completed, so she reordered them to be completed. It was her expectation that when the Wound Care Provider made recommendations, those recommendations would be ordered/completed on the same day. -The results from the x-ray of the Resident's left foot completed on 8/26/25, suggested possible osteomyelitis and recommended an MRI, so the Resident was transferred out to the hospital for evaluation. -If there were any concerns about the Resident's skin or if an area on the Resident's skin was worsening, the NP would expect the facility to notify her. -The NP was not made aware of any areas on the Resident's left lower extremities since he/she was re-admitted back to the facility. During an interview on 9/5/25 at 10:38 A.M., the Wound Care Provider said the following: -She conducted wound rounds for residents in the facility weekly on Thursdays with the ADON. -The facility staff would provide a list of residents with wounds for her to evaluate. -She was not made aware of Resident #19's left foot wounds until 8/21/25. -When she evaluated the Resident on 8/21/25, she had concerns for osteomyelitis due to the bone exposure and hypergranulation that was observed. At that time, she ordered an x-ray, lab work and wound cultures to be completed. During interviews on 9/5/25 at 9:00 A.M., 11:30 A.M., and 12:59 P.M., the DON said the following: -all residents should have weekly skin checks completed and if they were not completed, there should be documentation in the clinical record as to why the skin assessment was not done. -Resident #19 was at increased risk of skin issues because of his/her diagnoses of Diabetes, PVD and history of non-compliance, so it was important to complete the weekly skin evaluations. -The DON was unable to find evidence that lab work and wound cultures were completed for Resident #19. -The DON reviewed the Resident's clinical record, saw the two treatment orders which were in place and still active for the Resident's left foot wounds and said that the treatment ordered for 8/6/25 was not an appropriate order and should have been discontinued. -there were no current policies relative to non-pressure areas for the facility and that the Nurses would refer to professional standards for wound care. -If a resident was identified with a skin issue/area, the Wound Care Provider would be notified so they would be monitored during weekly wound rounds with the ADON. During those wound rounds, measurement of the wounds would be obtained. -In addition to the weekly wound rounds, the Nurses should be completing the treatments as ordered by the Provider and be notifying the Provider if there were any changes. The Nurses should also be completing a weekly Non-Pressure Ulcer Evaluation for Resident #19 since the wounds were identified on 8/4/25. The DON reviewed the Resident's clinical record, and found this evaluation was not completed until 8/22/25. During a follow-up interview on 9/5/25 at 1:47 P.M., the DON said it appears that the Podiatrist identified the Resident's left toe wounds on 8/4/25. The DON said when a resident was admitted , a skin check would be completed and if a skin area/wound was identified, it would be documented, Physicians orders for treatment of the area would be obtained and then the wound would be monitored/assessed weekly by the facility Nurses and weekly by the Wound Care Specialist and ADON. The DON said admission orders would be reviewed with the Provider, and if the Provider did not agree to the orders as indicated on a Hospital Discharge Summary, the Nurse would document this in a progress note. The DON said relative to Resident #19, there was no documentation indicating that the Provider did not want to follow the Wound Care Instructions for the NPWT, and that the treatment order on re-admission (dated 9/1/25) should have indicated the order for NPWT when the equipment was available in the facility. During an interview on 9/05/25 at 3:26 P.M., Nurse #2 said Resident #19 had been requesting to be seen by the Podiatrist, so she made sure he/she was put on the list to be seen. Nurse #2 said when the Podiatrist assessed the Resident on 8/4/25, the Podiatrist notified Nurse #2 of the status of the Resident's left great first and second toes and asked her to assess the toes with him. Nurse #2 said the Resident's nails on the left great toe was off, the area was open, red and draining fluid and that the left second toe also had the nail coming off, was open, red and draining fluid.Nurse #2 said she was not aware of any issues with the Resident's feet prior to when the Podiatrist alerted her. Nurse #2 said the Resident did refuse care at times and would not allow anyone to touch his/her feet. Nurse #2 said the Resident has orders for diabetic foot care to be performed every night which includes washing and assessing his/her feet if receptive. Nurse #2 said if the Resident was not receptive to diabetic foot care, it would be documented that the Resident refused. Nurse #2 said she notified the NP about the Podiatrist's concerns of the Resident's left toes and showed the NP the photo that was taken of the Resident's wound areas, and the NP ordered an antibiotic and wound treatments. Nurse #2 said the Resident was receptive to the wound care treatments that were ordered and had not refused them.Nurse #2 said she thought the Resident's left foot wounds were improving and did not observe any bone exposure when completing the dressing changes (to the left toes) prior to the Resident's transfer to the hospital. Nurse #2 further said she observed necrotic areas on the Resident's toes prior to his/her hospitalization but thought the Wound Care Provider would have taken care of those necrotic areas. Please refer to F726.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that Advance Directives were honored for one Resident (#11),...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that Advance Directives were honored for one Resident (#11), out of a total sample of 26 residents. Specifically, for Resident #11, the facility failed to ensure that the Physician's orders accurately reflected the Resident/Resident Representative's wishes as indicated on the Medical Orders for Life-Sustaining Treatment (MOLST: legal document that allows individuals to communicate their preferences for life-sustaining treatment to healthcare providers) form, putting the Resident at risk for being resuscitated (perform full measures including cardiopulmonary resuscitation and intubation) when the advanced directive wishes were for no resuscitation (do not resuscitate [DNR]). Findings include: Review of the facility policy Advance Directives, revised January 2024, indicated the following: -Advance directives will be respected in accordance with state law and facility policy -The plan of care for each resident will be consistent with his or her documented treatment preferences and/or advance directive Resident #11 was admitted to the facility in July 2025 with diagnoses including Chronic Lymphocytic Leukemia and Heart Failure. Review of Resident #11's Minimum Data Set (MDS) assessment dated [DATE] indicated the Resident was cognitively intact as evidenced by a Brief Interview for Mental Status (BIMS) score of 13 out of a total possible score of 15. Review of Resident #11's MOLST form, completed and signed by the Resident on 7/16/25, indicated the Resident desired to be a DNR. Review of Resident #11's September 2025 Physician's Orders indicated an active order, initiated on 7/23/25, for Advance Directive: Full Code (indicates the desire for resuscitation). During an interview on 9/3/25 at 3:53 P.M., the surveyor and Nurse #4 reviewed Resident #11's MOLST form and Physician Orders together. Nurse #4 said that the Physician's Orders indicated the Resident was a full code, but the MOLST form indicated the Resident desired to be a DNR. Nurse #4 further said that this was a concern because the Resident could be resuscitated when he/she did not desire to be resuscitated. During an interview on 9/3/25 at 4:09 P.M., the Director of Nursing (DON) said that the expectation relative to Advance Directives was that the Physician's Order should match the MOLST form because that is where staff would get the information on whether or not they should resuscitate the Resident should the Resident's heart stop.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Grievances (Tag F0585)

Could have caused harm · This affected 1 resident

Based on record review and interviews, the facility failed to respond to or resolve grievances for one Resident (#54) out of a total sample of 26 residents. Specially the facility failed to respond to...

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Based on record review and interviews, the facility failed to respond to or resolve grievances for one Resident (#54) out of a total sample of 26 residents. Specially the facility failed to respond to three grievances filed by Resident #54's family on 4/25/25. Findings include:Review of the facility policy titled Grievances, last updated on 2/2024, indicated the following in part:-The administrator is identified as the grievance official responsible for oversight of the grievance process in the facility. This includes responsibility for reviewing and tracking grievances, necessary investigating, ensuring that grievances are addressed and a response provided.-Any resident, and or health care representative, family member, employee or appointed advocate may file a grievance without fear or discrimination or reprisal in any form-Grievances may be submitted orally or in writing.The administrator will review the findings with the person investigating the grievance to determine what corrective actions need to be made-The resident, and/or health care representative, or person filing the grievance on behalf of the resident, will be informed of the findings of the investigation and the actions that will be taken to correct any identified problems. This report will be completed by the administrator within seven (7) working days of receipt of the grievance.Resident #54 was admitted to the facility in March 2025 with diagnoses that included Dementia.Review of the grievance binder indicated three grievances had been filed by Family Member #1 on behalf of Resident #54 on 4/25/25.Review of the three grievances dated 4/25/25 indicated the following areas were blank:-Department notified and date-Action taken-Followed up-Signature of the department head-Signature of Executive Director and date During an interview on 9/8/25 at 3:58 P.M., Family Member #1 said she had completed multiple grievances and had sent multiple emails to the Administrator. Family Member #1 said by the time the Administrator would follow up on the grievance, too much time had gone by, and staff could not remember what had happened. During an interview on 9/9/25 at 3:26 P.M., the Administrator said when a grievance comes in, it went to the Social Worker, which was then given to the appropriate department relating to the topic of concern. The department responsible for following up on a particular grievance was expected to resolve the issue, complete the bottom of the form and then provide a copy to the Social Worker. The Social Worker would then provide the Administrator with the resolved grievance for him to review and sign off that it had been resolved. The Administrator and the surveyor reviewed the three grievances completed on 4/25/25 by Family Member #1. The Administrator said that the three grievance forms were not completed and did not have a follow up/resolution as required. During a follow-up interview on 9/9/25 at 3:54 P.M., the Administrator said he could not locate any evidence that the three grievances completed by Family Member #1 had been followed up on and/or responded to.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0628 (Tag F0628)

Could have caused harm · This affected 1 resident

Based on record review and interview the facility failed to ensure a Notice of Transfer or Discharge and a Bed Hold were provided to residents or their resident representatives at the time of transfer...

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Based on record review and interview the facility failed to ensure a Notice of Transfer or Discharge and a Bed Hold were provided to residents or their resident representatives at the time of transfer or shortly there after and that the Office of the State Long-term Care Ombudsman was notified at the time of transfer or shortly there after for one Resident (#74) out of a total sample of three residents reviewed for closed records and for one Resident (#70) out of a total of 26 active records reviewed.Specifically, 1. For Resident #74 and #70 the facility failed to ensure the Office of the State Long-term Care Ombudsman was notified when Resident #74 and #70 were transferred from the facility to the hospital, and 2. Additionally, for Resident #70 the facility failed to ensure the -Resident/Representative had been provided with a copy of the bed hold policy, a notice of intent to transfer and that the appropriate information had been provided to the receiving facility, that included a discharge summary with vital information relative to the Resident and his/her level of care. Findings include:Review of the facility policy titled Transfer or Discharge Notice, revised 11/2024, indicated the following: -Our facility shall provide a resident and/or the resident's representative with a thirty (30)-day written notice of an impending transfer or discharge. -Under the following circumstances, the notice will be given as soon as it is practicable… -The transfer is necessary for the resident's welfare and the resident's needs cannot be met in the facility;… -The resident and/or representative will be notified in writing of the following information: -The reason for the transfer or discharge; -The effective date of the transfer or discharge; -A statement of the resident's right to appeal the transfer or discharge: … -The facility bed hold policy: -The name, address, and telephone number of the Office of the State Long-term Care Ombudsman;… -A copy of the notice will be sent to the Office of the State Long-Term Care Ombudsman. 1. Resident #74 was admitted to the facility in July 2025 with diagnoses including but not limited to Peripheral Vascular Disease, Type 2 Diabetes with multiple Diabetic leg and foot Ulcers, and Atherosclerotic Heart Disease. Review of the Wound Nurse Practitioner's Note dated 7/31/25 indicated the following: -Resident #74 had suspected deterioration of blood flow in his/her legs, was having increased pain, and he/she was “not feeling well”, and to send Resident #74 to the emergency department. Review of the Nursing Progress Note dated 7/31/25 indicated Resident #74 was sent to the hospital and was admitted . During an interview on 9/8/25 at 10:08 A.M., the Social Worker (SW) said she had recently started as the SW at the facility and Resident #74 was sent out to the hospital prior to her beginning work in the facility. The SW said she was unable to locate any documentation that the Office of the State Long-term Care Ombudsman had been notified when Resident #74 was discharged to the hospital on 7/31/25. During a follow up interview on 9/8/25 at 10:28 A.M., the SW said a list of all residents in the facility who were discharged should be compiled each month, at the end of the month the list was faxed or emailed to the Office of the State Long-term Care Ombudsman, and she was unable to find any documentation a list was compiled for July 2025 when Resident #74 was discharged to hospital, to show the Office of the State Long-term Care Ombudsman had been notified as required 2. Resident #70 was admitted to the facility July 2025 with diagnoses that included Type 2 Diabetes, below the left knee leg amputation, above the right knee leg amputation, Chronic Kidney Disease, wound on the lower back and pelvis. Review of a Nurses Note, dated 7/11/25, indicated Resident #70 was sent to the emergency department due to abnormal labs per the morning shift nurse. Further review of the medical record indicated no documented evidence of the following required information: -Resident/Representative had been provided with a copy of the bed hold policy or a notice of intent to transfer. -That the appropriate information had been provided to the receiving facility, that included a discharge summary with vital information relative to the Resident and his/her level of care. -Notification to the Ombudsman. During an interview on 9/8/25 at 3:49 P.M., Nurse #1 said when a resident was sent out to the hospital the nurse completed a form on the computer that included the bed hold, the summary/reason for discharge, vitals, and other important information. During an interview on 9/8/25 at 4:18 P.M., with the Director of Nursing (DON) and the Administrator, the DON said they were unable to find any evidence of the required documentation for Resident #70's transfer to the hospital on 7/11/25, nor evidence that the Ombudsman had been notified, as required.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure Minimum Data Set (MDS) Assessments were completed accurately...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure Minimum Data Set (MDS) Assessments were completed accurately to reflect the resident's status for eight Residents (#1, #3, #4, #6, #23, #31, #48, and #67), out of a total of 26 residents sampled.Specifically, for Residents #1, #3, #4, #23, #31, #48, and #67, the facility failed to ensure the Section F-Preferences for Customary Routine and Activities Assessment was completed with the Resident or a Staff Interview was completed if the Resident was unable to participate in a Resident Interview for the most recent comprehensive MDS Assessment. Findings include:1. Resident #1 was admitted to the facility in August 2025 with diagnoses including but not limited to Paraplegia, Osteomyelitis, Adult Failure to Thrive, and Type 2 Diabetes. Review of Resident #1's most recent comprehensive MDS assessment dated [DATE] indicated he/she scored a 15 out of 15 on the Brief Interview for Mental Status (BIMS) indicating he/she was cognitively intact, he/she had clear speech, and was able to make him/herself understood. Further review of the 8/5/25 MDS Assessment indicated no evidence of a Resident Interview or Staff Interview had been completed relative to Resident #1's Preferences for Customary Routine and Activities as evidence by both the Resident Interview and Staff Interview in Section F being dashed. 2. Resident #3 was admitted to the facility in July 2017 with a diagnosis of Huntington's Disease. Review of Resident #3's most recent comprehensive MDS assessment dated [DATE] indicated he/she was unable to speak, was rarely able to make him/herself understood, had long term and short- term memory problems, and his/her ability to make daily decisions was severely impaired. Further review of the 8/11/25 MDS Assessment indicated no evidence Staff Interview had been completed relative to Resident #3's Preferences for Customary Routine and Activities as evidence by the Staff Interview in Section F being dashed. 3. Resident #4 was admitted to the facility in June 2016 with diagnoses including but not limited to Huntington's Disease, Post Traumatic Stress Disorder, and Bipolar Disorder. Review of Resident #4's most recent comprehensive MDS assessment dated [DATE] indicated he/she scored a 10 out of 15 on the Brief Interview for Mental Status (BIMS) indicating he/she was moderately cognitively impaired and was usually able to make him/herself understood. Further review of the 8/12/25 MDS Assessment indicated no evidence a Resident Interview or Staff Interview had been completed relative to Resident #4's Preferences for Customary Routine and Activities as evidence by both the Resident Interview and Staff Interview in Section F being dashed. 4. Resident #6 was admitted to the facility in December 2024 with diagnoses including but not limited to Bipolar Disorder, Peripheral Vascular Disease, and Congestive Heart Failure. Review of Resident #6's most recent comprehensive MDS assessment dated [DATE] indicated he/she scored a 13 out of 15 on the Brief Interview for Mental Status (BIMS) indicating he/she was cognitively intact, he/she had clear speech, and was able to make him/herself understood. Further review of the 8/19/25 MDS Assessment indicated no evidence a Resident Interview or Staff Interview had been completed relative to Resident #6's Preferences for Customary Routine and Activities as evidence by both the Resident Interview and Staff Interview in Section F being dashed. 5. Resident #23 was admitted to the facility in September 2024 with diagnoses including but not limited to Type 2 Diabetes, Repeated Falls, and Depressive Disorder. Review of Resident #23's most recent comprehensive MDS assessment dated [DATE] indicated he/she scored a 15 out of 15 on the Brief Interview for Mental Status (BIMS) indicating he/she was cognitively intact, he/she had clear speech, and was able to make him/herself understood. Further review of the 8/19/25 MDS Assessment indicated no evidence a Resident Interview or Staff Interview had been completed relative to Resident #23's Preferences for Customary Routine and Activities as evidence by both the Resident Interview and Staff Interview in Section F being dashed. 6. Resident #31 was admitted to the facility in August 20025 with diagnoses including but not limited to Alzheimer's Disease with Early Onset, Depressive Disorder, and Epilepsy. Review of Resident #31's most recent comprehensive MDS assessment dated [DATE] indicated he/she was unable to speak, was rarely able to make him/herself understood, had long term and short- term memory problems, and his/her ability to make daily decisions was severely impaired. Further review of the 7/8/25 MDS Assessment indicated no evidence Staff Interview had been completed relative to Resident #3's Preferences for Customary Routine and Activities as evidence by the Staff Interview in Section F being dashed. 7. Resident #48 was admitted to the facility in May 2024 with diagnoses including but not limited to Type 2 Diabetes, Spinal Stenosis, and Primary Generalized Osteoarthritis. Review of Resident #48's most recent comprehensive MDS assessment dated [DATE] indicated he/she had clear speech, and was sometimes able to make him/herself understood. Further review of the 8/5/25 MDS Assessment indicated no evidence a Resident Interview or Staff Interview had been completed relative to Resident #48's Preferences for Customary Routine and Activities as evidence by both the Resident Interview and Staff Interview in Section F being dashed. 8. Resident #67 was admitted to the facility in December 2021 with diagnoses including but not limited to Congestive Heart Failure, Peripheral Vascular Disease, and Torsades de pointes (rare heart rhythm disturbance). Review of Resident #67's most recent comprehensive MDS assessment dated [DATE] indicated he/she had a BIMS score of 9 out of 15 indicating he/she was moderately cognitively impaired, had clear speech, and was usually understood. Further review of the 8/26/25 MDS Assessment indicated no evidence a Resident Interview or Staff Interview had been completed relative to Resident #48's Preferences for Customary Routine and Activities as evidence by both the Resident Interview and Staff Interview in Section F being dashed. During an interview on 9/8/25 at 2:38 P.M., the MDS Nurse said the facility had been without an Activities Director for some time and the Resident and Staff Interview for Section F were not being completed as it was part of the Activities Director job. She further said for Residents #1, #4, #6, #23, #48, and #67 a Resident Interview should have been attempted for Section F and if it was unable to be completed a Staff Interview should have been completed for their most recent comprehensive MDS Assessment and this was not done. She said for Residents #3 and #31 a Staff Interview for Section F should have been completed for the Residents most recent comprehensive MDS Assessment and this was not done.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure its staff followed professional standards for care and serv...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews, the facility failed to ensure its staff followed professional standards for care and services relative to a suprapubic catheter (an indwelling urinary catheter placed directly into the bladder through the abdomen) and a colostomy (a surgical procedure where a portion of the large intestine is brought through the abdominal wall to carry stool out of the body) for one Resident (#70), out of a total sample of 26 residents. Specifically, the facility failed to obtain Physician orders on how to provide care and services for both the suprapubic catheter and the colostomy. Additionally, the facility failed to develop policies and procedures on how to provide care and services for both the suprapubic catheter and the colostomy, putting the Resident at an increased risk of infection, complications and/or improper care techniques.Findings include:Resident #70 was admitted to the facility July 2025 with diagnoses that included Type 2 Diabetes, below the left knee leg amputation, above the right knee leg amputation, Chronic Kidney Disease, wound on the lower back and pelvis and paraplegia. Review of the Minimum Data Set (MDS) assessment dated [DATE], indicated the following:-Resident #70 was moderately cognitively impaired as evidence by a Brief Interview for Mental Status score of 12 out of 15-Resident #70 had an indwelling catheter and an ostomy. Review of Physician orders from July-September 2025 indicated no orders in place for care and services relative to a suprapubic catheter or colostomy. Review of Resident #70's care plans indicated the following in part:-Resident had a suprapubic catheter due to, initiated on 7/3/25>At risk of infection due to suprapubic catheter with history of urinary tract infection (UTI)>Position below the bladder>Check tubing for kinks every two hours>Monitor/document for pain/discomfort>Monitor/record/report to medical director signs and symptoms of a UTI-Alteration in bowel elimination related to colostomy, initiated on 7/3/25. >Assist resident with ostomy care as needed>Obtain appropriate supplies for ostomy care During an interview on 9/4/25 at 9:39 A.M., Resident #70 said he/she takes care of the urinary drainage bag and the colostomy him/herself. The Resident said he/she brought in supplies from home and had not yet needed the facility to replace them. Resident #70 said he/she goes to urology once a month for the suprapubic catheter and that the nursing staff checked the site to ensure there were no infections. Resident #70 said he/she had no issues with either the ostomy or the suprapubic catheter. During an interview on 9/4/25 at 11:17 A.M., the Assistant Director of Nursing (ADON) said the following:-Someone with a colostomy should have orders in place that indicated how to provide care for the colostomy including cleansing and changing of the wafer 9 (a plastic ring that is used to connect the pouch system and the skin barrier, used to help hold the pouch in place and come in different sizes) as needed. -If she were the nurse providing care for Resident #70, she would observe the area, assess and chart on the ostomy site three times a shift or as needed. -She was not sure what the facility policy was relative to colostomies or suprapubic catheters-There should be an order that indicated the size of the wafer so the facility staff can order the appropriate supplies.-There should be an order on how to provide care for the colostomy. -There should be an order on how to provide care for the Resident's suprapubic catheter that include how to clean the area, as well as changing the dressing every night shift. The ADON reviewed the Resident's Physician orders from July-September 2025 and said she did not see any orders in place for the colostomy or the suprapubic as she would have expected for all three months. The ADON reviewed the Resident's care plans for the colostomy and the suprapubic catheter and said some of the information was there they were not comprehensive. During an interview on 9/4/25 at 4:34 P.M., the Director of Nursing (DON) said they do not have a policy or protocols on suprapubic catheters or ostomies.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on observations, record review and interviews, the facility failed to provide an environment that was free of potential accidents and hazards and implement the facility policy to ensure smoking ...

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Based on observations, record review and interviews, the facility failed to provide an environment that was free of potential accidents and hazards and implement the facility policy to ensure smoking safety for two residents (#70 and #1) of three applicable residents reviewed for smoking, out of a total sample of 26 residents. 1. For Resident #70 the facility failed to ensure adequate supervision was provided and an individualized care plan was developed.2. For Resident #1, the facility failed to ensure that the Resident was assessed for safety prior to the Resident resuming smoking at the facility placing the Resident at risk for injury. Findings include: Review of the facility policy titled Smoking Policy- Residents, last revised on 3/2024, indicated the following: -The resident will be evaluated upon admission or when a resident chooses to smoke to determine of the resident's ability to smoke safely -Any smoking related concerns will be noted in the resident care plan -Residents who are supervised for smoking will be monitored by a staff member or designee during the allowed smoking times -Residents are not allowed to keep lighters with them 1. Resident #70 was admitted to the facility in July 2025 with diagnoses that included Type 2 Diabetes, below the left knee leg amputation, above the right knee leg amputation, Chronic Kidney Disease, wound on the lower back and pelvis. During an interview on 9/4/25 at 9:45 A.M., Resident #70 said he/she smoked and that he/she went out to smoke during the designated smoking times. Resident #70 further said the staff hold his/her smoking paraphernalia. Review of the Smoking Evaluation, dated 7/22/25, indicated the following: -Resident is safe to smoke with supervision without protective smoking equipment -Resident is safe to light own cigarette with staff supervision Review of the Social Service Evaluation dated 7/2/25, indicated the Resident was a current smoker. Review of the Chronic Obstructive Pulmonary Disease (COPD) Care Plan, initiated on 7/2/25, indicated the Resident had a history of smoking. Further review of the Resident #70's care plans indicated no documented evidence that a smoking care plan had been initiated to reflect his/her current smoking status. On 9/8/25 at 11:00 A.M., the surveyor observed six residents waiting in the hallway to go out for the11:00 A.M. smoke time. At the time of this observation, there were no staff with the residents. On 9/8/25 at 11:18 A.M., the surveyor observed the six residents going through the locked door (utilized a number code on a keypad to exit) that exited to the smoking area. One resident held the door open for the other five residents and said, “oh geez, how did you guys get out there”, while laughing. There was no staff supervision in the smoking area at this time. Resident #70 had a lit cigarette in his/her hand. Another resident went to Resident #70 to ask for a lighter and Resident #70 said “you have to wait the state is watching.” At this time another resident was observed to open a pack of cigarettes, and the surveyor noted a lighter inside of the cigarette pack. On 9/8/25 at 11:22 A.M. the surveyor observed a Certified Nurse's Aide (CNA) enter the smoking area to supervise the residents. During an interview on 9/8/25 at 1:03 P.M., the Administrator said the following: -All Residents who smoke are deemed independent, but we do have supervised smoking. -Nurses hold cigarettes and lighters on the nurses' carts and the residents have to ask for these items when they want to smoke. -Residents are allowed to light their own cigarettes with supervision. -He had heard about the residents in the smoking area unsupervised and had the code to enter the smoking area changed as it was clear one of the residents had the code and let all the residents out at the11:00 A.M., smoking time that morning. -The residents should have been supervised when they were lighting their cigarettes and smoking and they were not supervised, as required. During an interview on 9/8/25 at 1:46 P.M., the Minimum Data Set (MDS) Nurse said when Resident #70 was first admitted to the facility he/she was very compromised and may not have been going outside to smoke. She said she was unaware that the Resident was currently smoking. The MDS Nurse said that typically these topics were reviewed during the daily clinical rounds that occurred every morning, and she did not recall this information coming up. The MDS Nurse said if she had known about the Resident's smoking, she would have updated the Resident's care plan to reflect his/her current smoking status. During this interview the surveyor and MDS Nurse reviewed Resident #70's Smoking Assessment completed on 7/22/25 and the current care plans. The MDS Nurse said a smoking care plan was not in place for Resident #70 and there should have been. She further said the care plan should have been updated timely after the 7/22/25 Smoking Assessment had been completed. 2. Resident #1 was admitted to the facility in September 2024 with diagnoses including Paraplegia and Injury of the Spinal Cord at C5 (the fifth cervical vertebra in the neck) level. Review of Resident #1's Smoking Evaluations indicated the following: -Evaluation completed on 3/14/25 at 7:43 P.M. indicating the Resident did not desire to smoke -Evaluation completed on 9/3/25 at 11:16 P.M. indicating the Resident was independent with smoking -No additional smoking evaluations between 3/14/25 and 9/3/25 evaluation dates Review of the Smoking List provided to surveyors on entrance by the facility failed to indicate that Resident #1 was a smoker. During an interview on 9/3/25 at 9:00 A.M., Resident #1 said that he/she had been smoking when he/she first came to the facility but had stopped for a while. Resident #1 further said that he/she had started smoking again a few weeks ago. On 9/3/25 at 11:10 A.M., the surveyor observed Resident #1 outside in the courtyard smoking. During an interview on 9/5/25 at8:57 A.M. , Activities Aide (AA) #1 said that she helped to supervise smoking times at the facility. AA #1 further said that Resident #1 had stopped coming out to smoke but that about a month ago he/she had decided to start smoking again and had resumed coming outside to smoke. During an interview on 9/9/25 at 1:58 P.M., the Director of Nursing (DON) said that a smoking assessment should be done as soon as a resident indicates they wish to smoke. The surveyor reviewed the observation of Resident #1 smoking and his/her Smoking Evaluations with the DON. The DON said the smoking assessment should have been completed before the Resident resumed smoking to ensure that he/she was safe while smoking.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

Based on record review, and interview, the facility failed to ensure that the Consulting Pharmacist Medication Regimen Reviews (MRRs) were reviewed by the attending Physician timely and implemented as...

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Based on record review, and interview, the facility failed to ensure that the Consulting Pharmacist Medication Regimen Reviews (MRRs) were reviewed by the attending Physician timely and implemented as recommended for three Residents (#9, #31, and #8) out of a total sample of 26 residents. Specifically, for Resident's #9, #31, and #8, the facility failed to ensure that the Resident's Attending Physician reviewed and implemented or declined the Pharmacist MRRs timely. Findings include: 1. Resident #9 was admitted to the facility in February 2025 with diagnoses including but not limited to Congestive Heart Failure, Chronic Kidney Disease, and Unspecified Mood Disorder. Review of Resident #9's Pharmacy MRRs dated 2/26/25, 3/19/25, and 5/15/25, indicated the following Pharmacist Recommendations: -Acetaminophen 650 milligrams (mg) by mouth every six hours as needed (PRN) for pain or temperature. Give (2) 325 mg tabs to equal 650 mg. Not to exceed 3000 mg in 24 hours. -Oxycodone 5 mg by mouth every six hours as needed (PRN) for pain. -Please clarify what type of pain (using pain assessment tool) each medication is to be used for. This will help improve pain management and avoid confusion or excessive dosing. Review of the 2/26/25 and 3/19/25 Pharmacy MRRs indicated the Physician had not reviewed and agreed to the recommendation or declined the recommendation, as evidenced by no response and Physician's signature. Review of the 5/15/25 Pharmacy MRR indicated the recommendation was addressed but remained unsigned by the Physician. During an interview on 9/4/25 at 10:02 A.M. the Director of Nursing (DON) said MRRs should be reviewed by the Physician or if applicable by the nursing staff shortly after they were received from the Pharmacist, usually within two to three days. The DON said the Physician should review the MRR and accept or decline with documentation as to why they were declining the recommendation and then sign the MRR. The DON said the 2/26/25 and 3/19/25 MRRs for Resident #9 were not completed timely and were not addressed until the same MRR recommendations were made in May 2025. 2. Resident #31 was admitted to the facility in August 2023 with diagnoses including recurrent Depressive Disorder, early onset Alzheimer's Disease, delusion disorder, and anxiety disorder. Review of Resident #31's Pharmacy MRR dated 5/15/25 indicated the following Pharmacist Recommendation: -Resident was seen by psych [sic] on 5/9/25 and a gradual dose reduction (GDR) was recommended for Risperdal (antipsychotic medication). I do not see the prescriber rejected this, dose has not been changed. Please follow up with primary Medical Doctor (MD) regarding potential GDR of Risperdal per psych [sic] eval. Review of the Behavioral Health Nurse Practitioner's Note dated 5/8/25, indicated: -Recommend GDR Risperdal to 0.25 mg twice daily (BID), monitor and document behavior changes. Further review of the 5/15/25 Pharmacy MRR indicated a note that the Behavioral Health Group recommendation and MRR were addressed on 7/29/25 by the DON. No documentation was provided that the Physician reviewed and/or declined the MRR in May 2025 when the recommendation was made on 5/15/25. During an interview on 9/4/25 at 2:19 P.M., the DON said the Behavioral Health Group recommendation to do a GDR on Resident #31's Risperdal should have been provided to the Physician to review when the recommendation was made on 5/9/25. The DON said she was unable to find documentation that the 5/15/25 MRR was provided to the Physician shortly after the Pharmacist's Recommendation were made and neither the Behavioral Health Group recommendation or the Pharmacist's Recommendation were implemented until 7/29/25 and this should have been implemented shortly after the recommendations were made and it was not. 3. Resident #8 was admitted to the facility in September 2022 with diagnoses including Parkinson's Disease and Bipolar Disorder. Review of Resident #8's Consultant Pharmacist Recommendations indicated: -A Consultant Pharmacist Recommendation Form dated 3/19/24 recommending review and decrease dosing for Eliquis from 5 mg twice a day to 2.5 mg twice a day. The Physician/Prescriber Response section was blank. -A Consultant Pharmacist Recommendation form dated 4/24/25 recommending review and decrease dosing for Eliquis from 5 mg twice a day to 2.5 mg twice a day. The Physician/Prescriber Response section was blank. Review of Resident #8's April 2025 Physician's orders indicated: -an order for Eliquis 5 mg twice a day initiated on 10/20/22 and discontinued on 4/30/25 -an active order for Eliquis 2.5 mg twice a day initiated on 4/30/25 During an interview on 9/5/25 at 1:55 P.M., the surveyor and the Director of Nursing (DON) reviewed the Resident's Consultant Pharmacist Recommendations and the DON said that the order was updated on 4/30/25 and now aligned with the recommendation but she did not have evidence that the Consultant Pharmacist Recommendation Forms were reviewed with the Provider. The DON further said she would review Resident #8's medical record to look for evidence to provide to the surveyor. The facility failed to provide any additional information relative to the Pharmacist MRR to the survey team at the time of survey exit.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record reviews, the facility failed to ensure that complete and accurate medical records we...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record reviews, the facility failed to ensure that complete and accurate medical records were maintained for two Residents (#8, and #11), out of a total sample of 26 residents. Specifically, for Residents #8 and #11, the facility failed to ensure that the Physician Order for nutritional supplements included the amount to be administered, placing the Residents at risk of not receiving adequate nutritional supplementation. Findings include: Review of the facility policy Nutrition, dated June 2018, indicated the following: -Residents maintain acceptable parameters of nutritional status, such as usual or desirable body weight range, and electrolyte balance, unless the resident's clinical condition demonstrates that this is not possible or resident preferences indicate otherwise. -Nutritional Supplements refers to products that are used to complement a resident's dietary needs (e.g., calorie or nutrient dense drinks, total parenteral products [given through intravenous methods], enteral products [given through a feeding tube inserted into the stomach or intestines], and meal replacement products) -Nutrition interventions are evaluated for effectiveness (i.e., meal intake, snack intake, medical food supplement acceptance.) through ongoing monitoring by the IDT [interdisciplinary team] 1. Resident #8 was admitted to the facility in September 2022 with diagnoses including Parkinson's Disease and Bipolar Disorder. Review of Resident #8's Minimum Data Set (MDS) assessment dated [DATE] indicated the Resident had experienced significant weight loss and was not on a prescribed weight loss regimen. Review of Resident #8's September 2025 Physician orders indicated: -an active order initiated on 5/15/25 for House supplement, one time a day with no amount indicated. Review of Resident #8's September 2025 Medication Administration Record (MAR) indicated a place where the Nurse documented the percentage of supplement accepted by the Resident but no indication of the amount to be given. 2. Resident #11 was admitted to the facility in July 2025 with diagnoses including Chronic Lymphocytic Leukemia and Heart Failure (HF). Review of Resident #11's September 2025 Physician orders indicated: -an active order initiated on 8/21/25 for House supplement two times a day, with no indication of the amount to be given. Review or Resident #11's September 2025 MAR indicated House supplement was being administered twice a day with no indication of the amount to be given or record of the amount accepted. During an interview on 9/4/25 at 11:40 P.M., the surveyor and Nurse #4 reviewed Resident #11's House Supplement order. Nurse #4 said the House Supplement order did not include the amount of the supplement the Nurse should give, but that it should. During an interview on 9/9/25 at 1:55 P.M., the Director of Nursing (DON) said that supplement orders should include the amount of supplement to be given as well as a place to document how much supplement was consumed. The surveyor and the DON reviewed Resident #8 and Resident #11's House supplement orders and the DON said that if the order does not include how much supplement should be given then there is no way to know how much supplement was consumed based off of the documentation of percent accepted.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0849 (Tag F0849)

Could have caused harm · This affected 1 resident

Based on interview, and record review, the facility failed to maintain a communication process that included maintaining documentation relative to Hospice services for one Resident (#3) out of a total...

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Based on interview, and record review, the facility failed to maintain a communication process that included maintaining documentation relative to Hospice services for one Resident (#3) out of a total sample of 26 residents. Specifically, for Resident #3, the facility failed to ensure Hospice Services documentation was readily accessible to all staff and providers for communicating necessary information regarding the resident's care between the nursing home and the Hospice.Findings include:Review of the Inpatient Hospice Services Agreement between the facility and Hospice, dated 10/15/18, indicated the following:>Records:-Creation and Maintenance of Records: Facility shall prepare and maintain complete and detailed records concerning each Hospice Patient receiving Inpatient Services under this Agreement.Each clinical record shall completely, promptly and accurately document all services provided to, and events concerning, each Hospice Patient, including evaluations, treatments, progress notes. Resident #3 was admitted to the facility in July 2017 with diagnoses including End Stage Huntington's Disease, vascular Dementia, and Dysphagia. Review of the Hospice admission Agreement and Informed Consent Form dated 8/5/25, indicated Resident #3 signed on with Hospice Services on 8/5/25. Review of Resident #3's medical record (both electronic and written) indicated only the following documents were readily available to staff and Providers:-Hospice admission Agreement and Informed Consent, dated 8/5/25.-Hospice Certification of Terminal Illness, dated 8/8/25.-Hospice Plan of Care Effective 8/5/25.-One note from the Hospice Spiritual Counselor, dated 8/12/25. During an interview on 9/8/25 at 10:48 A.M., the Assistant Director of Nurses (ADON) said she thought each resident who received Hospice Services had a Hospice Binder to store Hospice documentation, but she was unsure where these Binders were stored. During an interview on 9/8/25 at 11:49 A.M., Nurse #1 said each Hospice resident should have a separate Hospice Binder to maintain all of the Hospice's documentation, so it was accessible to anyone who needed to review the information. Nurse #1 further said she was unsure if Resident #3 had a Hospice Binder with all of his/her documentation. During a phone interview on 9/8/25 at 12:53 P.M., the Hospice Clinical Supervisor said the staff from Hospice provide handwritten or printed notes to the Nurses at the facility at the time of each visit. The Hospice Clinical Supervisor further said the expectation is the facility staff would ensure all Hospice notes are maintained in a resident's medical record. During an interview on 9/8/25 at 1:32 P.M., the ADON provided the surveyor with a large packet of Hospice documentation that included multiple Hospice Nurses Progress Notes from 8/5/25 through 9/2/25. The ADON said these documents had not been maintained in the facility and she had to call Hospice to have them faxed to the facility after the surveyor asked. The ADON said she was unsure who in the building was the liaison between the facility and Hospice to ensure documentation was maintained and readily available. During an interview on 9/8/25 at 2:19 P.M., with the Director of Nursing (DON) and the Administrator, the Administrator said it was the responsibility of the DON to be the liaison between the facility and Hospice. The DON said each resident receiving Hospice Services should have a Hospice Binder where all their Hospice documentation was maintained. The DON said for Resident #3 she was unaware there was no Hospice Binder and that Resident #3's Hospice documentation was not readily available in the facility.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0868 (Tag F0868)

Could have caused harm · This affected 1 resident

Based on interview, and record review, the facility failed to ensure at minimum quarterly Quality Assurance Performance Improvement (QAPI) meetings were held during one quarter, out of four quarters r...

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Based on interview, and record review, the facility failed to ensure at minimum quarterly Quality Assurance Performance Improvement (QAPI) meetings were held during one quarter, out of four quarters reviewed.Specifically, the facility failed to ensure that a QAPI meeting for October 2024, was completed as scheduled quarterly to identify issues with respect to which quality assessment and assurance activities, including performance improvement projects required under the QAPI program, are necessary. Findings include:Review of the facility's last four quarter QAPI meeting attendance sheets indicated a quarterly meeting was scheduled for October 2024, however, the QAPI meeting for October 2024 was not held. During an interview on 9/10/25 at 10:46 A.M., the Administrator said QAPI meetings are required to be held at least quarterly, and the facility did not hold a quarterly QAPI meeting in October 2024 as required.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure that antibiotic use was monitored for one Resident (#5), of...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to ensure that antibiotic use was monitored for one Resident (#5), of five applicable residents reviewed for unnecessary medication review, out of a total sample of 26 residents. Specifically, for Resident #5, the facility failed to ensure a prophylactic antibiotic was monitored and re-evaluated for continued use of the antibiotic. Findings include: Review of the facility policy titled Antibiotic Stewardship Program, revised 1/24, indicated the following: -The Antibiotic Stewardship Program purpose is to monitor the use of antibiotics in residents. -As part of the facility Antibiotic Stewardship Program, clinical infections treated with antibiotics will undergo review by the Infection Preventionist (IP), or designee. -The IP, or designee, will review antibiotic utilization as part of the antibiotic stewardship program and identify specific situations that are not consistent with the appropriate use of antibiotics. -Residents antibiotic regimens will be documented on the facility-approved antibiotic surveillance tracking form. Resident #5 was admitted to the facility in January 2025 with diagnoses including Peripheral Vascular Disease (PVD), Adjustment Disorder, and Parkinson's Disease. Review of Resident #5's September 2025 Physician's Orders, indicated: -Nitrofurantoin Macrocrystal Oral Capsule (antibiotic) 50 milligrams (mg), Give one capsule by mouth at bedtime for prophylactic treatment of recurrent Urinary Tract Infection (UTI), start date of 7/13/25 Review of Resident #5's Discontinued Physician's Orders since January 2025 indicated the following: -Nitrofurantoin Macrocrystal Oral Capsule, 50 mg, Give one capsule by mouth at bedtime for prophylactic treatment of recurrent UTI, start date of 1/17/25 and discontinued date of 6/3/25. Review of Resident #5's Medication Administration Record (MAR) for 1/17/25 through 6/3/25, and 7/7/25 through 9/9/25, indicated Resident #5 was administered the Nitrofurantoin Macrocrystal daily as ordered. Review of Resident #5's Hospital Discharge summary dated [DATE] indicated Resident #5: -was discharged from the hospital to the facility, -had no diagnosis of a UTI, -no documented history of UTI, -no recommendations to start a prophylactic antibiotic for recurrent UTI. Review of Resident #5's Physician Progress Notes dated 1/17/25 and 1/19/25 indicated a diagnosis of urge incontinence of urine and failed to indicate documentation on why Nitrofurantoin Macrocrystals was started for prophylactic treatment of recurrent UTI. Review the IP Infection Surveillance Line Listings from February 2025 through August 2025 (the only line listings provided to the survey team during survey) failed to indicate documentation that Resident #5's use of Nitrofurantoin Macrocrystals was being monitored or reviewed. During an interview on 9/9/25 at 1:34 P.M., the IP said she was unsure what the facilities policy was relative to tracking residents who use antibiotics prophylactically and would have to look into it but would expect that any residents on an antibiotic should be on the line listing whether prophylactically or short term. The IP said it's important to monitor antibiotic use for residents so that resistance to those antibiotics does not occur. During an interview on 9/10/25 at 8:53 A.M., the IP said if a resident had recurrent UTIs and was on a prophylactic medication there should be documentation that the facility staff consulted with the Physician and reviewed that the treatment was appropriate. The IP said if prophylactic treatment was appropriate and the resident remained on the antibiotic, that resident should be added to the monthly antibiotic line listing so the resident could be reviewed monthly or quarterly per the Physician's request. The IP said she was unable to find documentation to support that Resident #5 had a history of recurrent UTIs or documentation as to why the prophylactic use of Nitrofurantoin Macrocrystals was started as Resident #5 was not being tracked on the monthly line listing. The IP said she currently was not tracking prophylactic antibiotic use in the facility, should be tracking this information, but she believed Resident #5 was the only Resident on prophylactic treatment.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0887 (Tag F0887)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and interview, the facility failed to ensure one Resident (#5), of five applicable residents reviewed fo...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and interview, the facility failed to ensure one Resident (#5), of five applicable residents reviewed for immunizations, out of a total sample of 26 residents, was offered to receive or decline the COVID-19 vaccine. Specifically, for Resident #5, the facility failed to offer and provide the COVID-19 vaccine when he/she was not up to date with the COVID-19 vaccination. Findings include: Review of the CDC website (Adult Immunization Schedule Notes | Vaccines & Immunizations | CDC), titled Adult Immunization Schedule, dated 7/2/25, indicated the following relative to COVID-19 vaccination for persons greater than [AGE] years of age: -2 or more doses of 2024-2025 vaccine. -those previously vaccinated before the 2024-2025 vaccine:follow recommendations above for previously vaccinated persons ages 19-64 yearsand administer dose 2 of 2024-2025 Moderna or Novavax or Pfizer-BioNTech 6 months later (minimum interval 2 months) Resident #5 was admitted to the facility in January 2025 and was over the age of 65. Review of Resident #5's clinical record indicated the following: -Minimum Data Set (MDS) Assessment, dated 1/21/25, which indicated Covid-19 vaccination status was not up to date. -Immunization Record which indicated the last Covid-19 vaccine received was in 2021. -Immunization Consent Form was blank with no indication if the Covid-19 vaccine was offered or declined. -September 2025 Physician's orders that included: May have the Covid-19 vaccine, initiated 1/15/25 During an interview on 9/9/25 at 11:50 A.M., Nurse #3 said vaccine consents/declinations would be obtained by the Nurse when a resident was admitted to the facility. The surveyor and Nurse #5 reviewed Resident #5's clinical record and Nurse #5 said because the Immunization Consent Form was not completed and consent was not obtained, the Resident would be unable to receive the updated Covid-19 vaccine. During interviews on 9/9/25 at 12:00 P.M., and 12:18 P.M., the Assistant Director of Nurses (ADON) said consents/declinations for vaccines would be completed by the Nurse at the time of a resident's admission. The ADON said after the Immunization Consent Form was completed, it would be reviewed and if a resident/representative consented to any of the vaccines, the Physician would be notified, and an order would be obtained to administer the vaccine. The ADON said she reviewed the Immunization book for the residents in the facility, and there was no immunization form obtained for Resident #5. The ADON said she would contact the Resident's Representative to inquire about the Covid-19 vaccine and if he/she wanted to have Resident #5 vaccinated. During a follow-up interview on 9/9/25 at 12:34 P.M., the ADON said she contacted Resident #5's Representative who gave consent for the updated Covid-19 vaccine. The ADON said in reviewing the Resident's clinical record, there was no indication that the Covid-19 vaccine was offered and/or declined previously by the Resident/Resident Representative because the Immunization Consent Form was blank.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to ensure three Nurses (Nurse #2, #3 and #4), of five Nurses reviewed, had been evaluated upon hire and/or annually to ensure skills and compe...

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Based on interview and record review, the facility failed to ensure three Nurses (Nurse #2, #3 and #4), of five Nurses reviewed, had been evaluated upon hire and/or annually to ensure skills and competencies were met relative to wound care.Specifically, for one Resident (#19) who had diabetic wounds, the facility failed to ensure Nurses #2, #3, and #4, who provided care to Resident #19, were evaluated upon hire and/or annually to ensure they had the skill sets and competencies when providing wound care. Finding include: Review of the Facility Assessment, last reviewed on 8/29/25, indicated the facility had the capability to care for the residents who had:-skin ulcers and injuries-skin and soft tissue infections-advanced wound care needs In addition, the Facility Assessment indicated the following relative to Staff Training/Education and Competencies:-facility utilizes a computer-based program for various training modules which are assigned and completed throughout the year. -an annual competency fair is conducted, allowing staff to practice and demonstrate required competencies.-yearly education for all staff included:>Nutrition and Skin/Wound care Resident #19 was admitted to the facility in May 2023 with diagnoses including Type 2 Diabetes, acquired absence of the right leg below the knee amputation (BKA), and Peripheral Vascular Disease (PVD). Review of the Consultant Podiatrist Note, dated 8/4/25, indicated Resident #19 was examined and included the following: -presence of reddened, warm, discolored, and atrophy in the Resident's left foot. -No nails were on the left first, second and third toes, and there were signs of infection present. -Diabetic ulcers were located on the following:>great left toe which had presence of erythema, redness, edema, drainage and odor >left second toe which had presence of erythema, redness, edema, drainage and odor >third left toe which had presence of erythema, redness, edema -findings were discussed with Resident #19 and Nurse #2. Review of the September 2025 Physician's Orders included the following: >Wound Consult as indicated, initiated 5/27/23 >Consults: Podiatry ., initiated 6/5/23 >Diabetic foot care: wash foot with gentle soap and water, dry well. Monitor for any abnormalities, daily in the evening, initiated 6/8/23>Left first and second toe: cleanse with Normal Saline, blot dry, apply Baza AF to periwound, apply 1/4 Dakins soaked gauze to wound bed. Cover with double layer Xeroform, cover with ABD with rolled gauze and tape. Change BID and as needed (PRN), every day and evening shift for wound care, ordered 9/1/25. >Calcium Alginate to the toes on the left foot. Place in-between toes and on tope place ABD on wrap with kling. Clean the wound with saline daily and as needed, ordered 8/6/25. -The September 2025 Physician's orders failed to indicate treatment orders for the open areas on the Resident's left shin. Review of the September 2025 TAR indicated both treatments to the Resident's left toes (dated 8/6/25 and 9/1/25) were documented (indicated with a check mark) as administered to Resident #19 from 9/2/25 through 9/4/25. Further review of the September 2025 TAR indicated: -the treatment started on 9/1/25, was ordered twice daily -9/2/25: checked off as administered twice -9/3/25 and 9/4/25: checked off as administered once. On 9/4/25 at 8:38 A.M., the surveyor observed the following: -Resident #19 was up, dressed in shorts and seated in a wheelchair in the hallway. -An undated wrap was observed on the Resident's left foot, and he/she was wearing a surgical shoe. -The left shin was deep red in color, there were no bandages on the left leg, and a round dime sized open area was observed on the middle front of the left shin. A clear colored fluid was observed from the red colored wound bed. During an interview at the time, Resident #19 said he/she never had pain in his/her left leg and was not aware of any treatment to the shin area. Resident #19 said that the Nurse was supposed to change his/her dressing to the left foot twice daily, but it was only changed once since he/she had been re-admitted to the facility.The surveyor observed Resident #19 touching the fluid located in the exposed open area on the left shin with his/her fingers during the interview. Review of the August 2025 and September 2025 TARs indicated Nurses #2, #3, and #4 provided wound care and/or diabetic foot care for Resident #19. Nurse #2 was hired in the facility on 5/5/25.Nurse #3 was hired in the facility on 12/1/17.Nurse #4 was hired in the facility on 3/26/25. During interviews on 9/5/25 at 9:00 A.M., 11:30 A.M., and 12:59 P.M., the Director of Nursing (DON) said the following: -all residents should have weekly skin checks completed and if they were not completed, there should be documentation in the clinical record as to why the skin assessment was not done. -Resident #19 was at increased risk of skin issues because of his/her diagnoses of Diabetes, PVD and history of non-compliance, so it was important to complete the weekly skin evaluations. -The DON reviewed the Resident's clinical record, saw the two treatment orders which were in place and still active for the Resident's left foot wounds and said that the treatment ordered for 8/6/25 was not an appropriate order and should have been discontinued. -If a resident was identified with a skin issue/area, the Wound Care Provider would be notified so they would be monitored during weekly wound rounds with the Assistant Director of Nurses (ADON). During those wound rounds, measurement of the wounds would be obtained. -In addition to the weekly wound rounds, the Nurses should be completing the treatments as ordered by the Provider and be notifying the Provider if there were any changes. The Nurses should also be completing a weekly Non-Pressure Ulcer Evaluation for Resident #19 since the wounds were identified on 8/4/25. The DON reviewed the Resident's clinical record, and found this evaluation was not completed until 8/22/25. During an interview on 9/9/25 at 1:52 P.M., the Coporate Clinical Nurse said the facility was unable to find evidence that a wound care competency was completed for Nurse #2 since hire. During an additional interview on 9/9/25 at 2:54 P.M., the Administrator said the following:-Nurse #3 had a wound care competency completed on 4/29/24.-Nurse #2 did not have a wound care competency completed since hire. During an interview on 9/09/25 at 2:58 P.M., the DON said wound care competencies should be completed on hire and annually thereafter. The DON said relative to Nurse #3, the wound care competency was due on 4/29/25 and had not been completed yet. During a follow-up interview on 9/10/25 at 10:38 A.M., the Corporate Clinical Nurse said he was made aware that there were concerns regarding nursing competencies that were not completed timely for three of the five Nurses reviewed. The Corporate Clinical Nurse said that it was important to have the wound care competencies completed to ensure the Nurses provided safe and effective wound care.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0730 (Tag F0730)

Could have caused harm · This affected multiple residents

Based on interview and record review, the facility failed to complete a performance review of every nurse aide at least once every 12 months, for five Certified Nurse Aide (CNA #1, #2, #4, #5, and #6)...

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Based on interview and record review, the facility failed to complete a performance review of every nurse aide at least once every 12 months, for five Certified Nurse Aide (CNA #1, #2, #4, #5, and #6), out of five total records sampled. Specifically, the facility failed to ensure annual performance reviews were completed every 12 months for CNAs #1, #2, #4, #5, and #6. Findings include: Review of the facility provided CNA Active Employee Listing, undated, indicated the following: -CNA #1 was hired 7/28/15-CNA #2 was hired 7/1/24-CNA #4 was hired 12/4/23. -CNA #5 was hired 7/1/24. -CNA #6 was hired 2/5/24. During an interview on 9/9/25 at 2:51 P.M., the Director of Nursing (DON) said CNA performance reviews should be completed annually with all CNA's who worked in the facility. The DON said she was unable to locate annual performance reviews for CNA #1 and CNA #2.During a follow-up interview on 9/9/25 at 3:41 P.M., the DON said she was unable to provide annual performance reviews for CNAs #4, #5, and #6. During an interview on 9/10/25 at 11:32 A.M., the Administrator said annual performance reviews should be completed annually for all CNAs who worked in the facility. The Administrator further said it was important to complete performance reviews to assess the CNAs performance, ensure they are knowledgeable about the care they perform, provide feedback, and identify any education a CNA may need. The Administrator said this was important to ensure residents at the facility were provided with quality care.
Jul 2024 9 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and policy review, the facility failed to maintain a clean and homelike environment on one (Unit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and policy review, the facility failed to maintain a clean and homelike environment on one (Unit One) out of two Units observed. Specifically, the facility staff failed to clean a resident's room with visible marking/drippings on the wall. Findings include: Review of the Complete Room Cleaning list, located on the cleaning closet door, undated, indicated the following: -Wipe walls as needed. -Windows and window sill [sic] Review of the Daily Patient Room Cleaning, revised on 9/5/2017, indicated the following: 3) Spot clean. With a cloth and disinfectant spot clean all vertical surfaces. On 7/23/24 at 8:50 A.M., the surveyor observed the following on Unit One, in room [ROOM NUMBER]: -The windowsill and wall, directly under the window/windowsill, located directly to the right of the Resident's bed to have multiple brown, dried drip marks down the wall. -During the observation the Resident was lying in his/her bed and facing the wall with the visible marks. On 7/24/24 at 2:42 P.M., the surveyor observed the following in room [ROOM NUMBER] on Unit One: -The windowsill and wall, directly under the window/windowsill, located directly to the right of the Resident's bed remained with multiple brown, dried drip marks down the wall. -During the observation the Resident was lying in the bed and facing the wall with the visible marks. On 7/25/24 at 9:18 A.M., the surveyor and the Director of Housekeeping observed multiple brown, dried drip marks on the windowsill and the wall under the window/windowsill and directly to the right of the Resident's bed in room [ROOM NUMBER]. The surveyor observed the Resident lying in the bed and facing the wall with the marks. During an interview at the time, the Director of Housekeeping said that the Resident rooms are cleaned daily and deep cleaned monthly. The surveyor and the Director of Housekeeping reviewed the cleaning schedule and she said that room [ROOM NUMBER] was scheduled to be deep cleaned on the 7/22/24. The Director of Housekeeping said that the wall should not have drippings like that and something like that would be expected to be cleaned during daily cleaning and during the deep clean.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

Based on interview and record the facility failed to ensure that a Preadmission Screening and Resident Review (PASRR - a federal requirement to help ensure that individuals are not inappropriately pla...

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Based on interview and record the facility failed to ensure that a Preadmission Screening and Resident Review (PASRR - a federal requirement to help ensure that individuals are not inappropriately placed in nursing homes for long term care. PASRR requires that 1) all applicants to a Medicaid-certified nursing facility be evaluated for serious mental disorder and/or intellectual disability; 2) be offered the most appropriate setting for their needs (in the community, a nursing facility, or acute care setting); and 3) receive the services they need in those settings) Level I Screening (A preliminary screening of all nursing facility applicants, conducted prior to their admission to a nursing facility that identifies whether an applicant for admission to a nursing facility has, or may have, Intellectual Disabilities [ID], Developmental Disabilities [DD], and/or Serious Mental Illness [SMI]) was completed prior to one Resident's (#35) admission to the facility out of a total sample of 14 residents. Specifically, for Resident #35 the facility failed to ensure that a Preadmission Level I Screening was completed prior to the Resident's admission to the facility when the Resident was diagnosed with SMI, and a Post admission Level I Screening and Resident Review (a screening completed after a Resident is admitted to the facility and has a new SMI diagnosis or significant change in status related to SMI) was completed when the Resident was newly diagnosed with Borderline Personality Disorder (a SMI characterized by unstable moods, behaviors, and relationships), resulting in delayed evaluation and determination of appropriate care and services. Findings include: Resident #35 was admitted to the facility in May 2024, with diagnoses of Post Traumatic Stress Disorder (PTSD - a mental and behavioral disorder that develops from having experienced a traumatic event, causing flashbacks, nightmares and severe anxiety), Major Depressive Disorder, and Anxiety Disorder. Review of Resident #35's Level I Preadmission Screening indicated the Preadmission Level I Screening was completed 5/22/24, nine days after Resident #35 had been admitted to the facility. Further review of the Level I Preadmission Screening did not indicate the Resident had a diagnosis of Borderline Personality Disorder. Review of the Physician's visit note, dated 5/15/24, indicated Resident #35 had a diagnosis of PTSD with an onset of 1/24/23. Review of the Physician's visit note, dated 5/25/24, indicated Resident #35 had a new diagnosis of Borderline Personality Disorder with an onset of 5/25/24. During an interview on 7/24/24 at 10:09 A.M., the Social Worker (SW) said Preadmission Level I Screenings should be completed prior to a Resident being admitted to the facility. The SW further said she was away when the Resident was admitted to the facility, she is the only staff member in the facility who is trained to complete Preadmission Screenings and Resident #35's Preadmission Level I Screening was not completed prior to the Resident's admission to the facility as required. The SW said she was unaware of Resident #35's PTSD diagnosis until after she had completed the initial Preadmission Level I Screening and at the time she became aware of the PTSD diagnosis she did not complete a Post admission Level I Screening or request a Resident Review. The SW further said she was not aware that the Physician had diagnosed Resident #35 with Borderline Personality Disorder. The SW said no other staff members had made her aware of this new diagnosis which would have also required her to complete a Post admission Level I Screening and request a Resident Review but this was not done.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

Based on observation, interview, record and policy review, the facility failed to provide care in accordance with professional standards of practice relative to the application and monitoring of a wou...

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Based on observation, interview, record and policy review, the facility failed to provide care in accordance with professional standards of practice relative to the application and monitoring of a wound dressing for one Resident (#201) out of a total sample of 14 residents. Specifically, the facility staff failed to: -accurately assess Resident's #201 skin. -obtain a Physician's order for a dressing that was applied to the Resident's left elbow. -provide on-going assessment of the left elbow area resulting in the applied dressing not being changed timely and putting the Resident at risk for worsening wound status and infection. Findings include: Review of the facility policy titled, Medication and Treatment Orders, dated 4/2018, indicated the following: -Orders for medications and treatments will be consistent with regulatory standards. Review of the Lippincott Nursing Procedures Manual - 9th edition (2023) indicated the following: -Comprehensive skin assessment shouldn't be a one-time event limited to admission. Repeat it regularly to determine any changes in skin condition. -If the patient has fragile skin, use dressings and tape specially formulated for fragile skin to prevent skin stripping and tearing during removal. -Document the date, time, and type of wound management procedure . Resident #201 was admitted to the facility in July 2024, with the diagnosis of displaced intertrochanteric fracture of the right femur (right hip fracture). Review of Resident #201's Care Plan, dated 7/10/24, indicated the following: -Complete Skin Condition check weekly. -House barrier cream (used to protect the skin from skin irritation and breakdown) to heels, hips, elbows and coccyx (tail bone) every shift and as needed. Review of the Physician's orders dated July 2024, showed no evidence of an order for the placement of a dressing to the Resident's left elbow. Review of the Nursing progress notes, dated 7/10/24 through 7/24/24, showed no documentation of a change in the skin condition of the Resident's left elbow or the placement of a dressing on the Resident's left elbow. Review of the Non-Pressure Ulcer Evaluation (weekly skin observation), dated 7/18/24, showed no documentation of a change in the Resident's left elbow skin condition or the presence of a dressing on the Resident's left elbow. Review of the Treatment Administration Record (TAR), dated July 2024, showed no evidence of a dressing on the Resident's left elbow. On 7/23/24 at 10:12 A.M., the surveyor observed a four-inch by four-inch (4x4) foam dressing on the Resident's left elbow. The surveyor observed that the dressing was intact and was labeled with the date 7/14 (ten days prior). On 7/25/24 at 7:47 A.M., the surveyor observed the same 4x4 foam dressing dated 7/14 (12 days prior) on the Resident's left elbow and the dressing was lifted at the edges. On 7/25/24 at 1:33 P.M., the surveyor observed Nurse #2 remove the dressing on the Resident' left elbow. The surveyor further observed the following: -a moderate amount of dry tan drainage on the dressing that was removed from the Resident's elbow. -a pink/red area approximately 1.5 centimeter in length (cm) by 1 cm in width (1.5 cm x 1 cm), without depth that appeared to be covered with epithelial tissue (tissue formed in the final stages of healing made up of sheets of cells that cover body surfaces and appears pink or pearly white). -the surrounding skin was intact with no signs of infection. During an interview on 7/25/24 at 1:40 P.M., Nurse #2 said that she had put the dressing on the Resident on 7/14/24 and at that time the Resident's skin was intact but fragile. Nurse #2 said that she had put the dressing on for protection. Nurse #2 said that she never expected the dressing to stay on so long and that she had not worked with this Resident for a while. Nurse #2 said that she should have obtained a Physician's order for the dressing so that it would be checked and changed by other Nurses, and that she should have documented her assessment of the elbow and application of the dressing in the Nurses Notes. Nurse #2 said that she did not know why there was drainage on the old dressing because when she put the dressing on the Resident, his/her skin was intact. During an interview on 7/25/24 at 1:44 P.M, the Infection Preventionist (IP-who also assisted as the Unit Manager [UM] #1 for the facility) said she had not been aware that the Resident had a dressing on his/her elbow. The IP/UM #1 observed the soiled dressing and said that she was not sure why there was drainage on the dressing because the Resident's elbow was now intact. The IP/UM #1 said that the drainage on the old dressing could have been from the Resident rubbing his/her elbow against the dressing or from scratching him/herself. UM #1 said that Nurse #2 should have obtained a Physician's order for the dressing so that other Nurses would know to check the skin and change the dressing. The IP/UM #1 further said that the facility protocol is for all residents to have a weekly full body skin observation performed and documented on the Non-Pressure Ulcer Evaluation. The IP/UM #1 said the Non-Pressure Ulcer Evaluation dated 7/18/24, should have identified the dressing on the Resident's elbow since the dressing was dated 7/14, but that it had been missed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0661 (Tag F0661)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that a discharge summary was completed for one Resident (#35...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure that a discharge summary was completed for one Resident (#35) out of a total sample of 14 residents. Specifically, for Resident #35, the facility failed to ensure that: -a post discharge plan of care was developed with the participation of the Resident. -a discharge summary was completed at the time of discharge that included any arrangements that had been made for the Resident's follow-up care. -communication was provided to continuing care providers. Findings include: Resident #35 was admitted to the facility in May 2024, with diagnoses of Parkinson's Disease (a chronic degenerative disorder of the central nervous system characterized by tremor and impaired muscular coordination) and status post fall with a right femur (thigh bone) fracture. Review of the most recent comprehensive Minimum Data Set (MDS) assessment dated [DATE], indicated Resident #35 scored 11 out of 15 on the Brief Interview of Mental Status (BIMS) Assessment indicating that the Resident was moderately cognitively impaired, usually was understood, and usually understands. During an interview on 7/23/24 at 10:52 A.M., Resident #35 said he/she had ended therapy on 7/22/24, but was unsure what the plan was for discharge. Resident #35 said he/she wanted a certain Visiting Nurse Agency (VNA-community agency that would provide in-home nursing care and therapy services) but no one had discussed discharge planning with him/her and he/she was unsure when they would be discharging him/her. Review of the Social Services Evaluation, effective date 5/15/24, indicated the following: -Discharge to Assisted Living Facility (ALF) or other Group Setting. Review of the baseline Discharge Planning Care Plan within the Social Services Evaluation, effective date 5/15/24, indicated the following: -The Resident's goal was to return to ALF. -Establish a pre-discharge plan with the resident/family/caregivers and evaluate progress and revise plan as needed. -Make arrangements with required community resources to support independence post-discharge (specify: home care, Physical Therapy (PT), Occupational Therapy (OT), Medical Doctor, Wound Nurse) Review of the Care Plan titled Discharge Planning, initiated 6/3/24 indicated the following: -Identify and discuss care goal and education needed to prepare for level of discharge desired -Identify need for community resources -Interdisciplinary team and resident discuss plan Review of the Care Plan Meeting note dated 7/9/24, indicated that Resident #35 was scheduled to end therapy on 7/18/24, and return to his/her ALF apartment on 7/19/24. Further review of the Care Plan Meeting note indicated no documentation as to what services were discussed for the Resident for when he/she was discharged back to his/her ALF. Further review of the Resident's medical record indicated no documentation as to why the Resident did not discharge 7/19/24, or any ongoing documentation for a new discharge date or what VNA services would be in place for the Resident at the time of discharge. During an interview on 7/24/24 at 9:53 A.M., the surveyor went to conduct a follow-up interview with Resident #35 but Nurse #1 said that Resident #35 was discharged back to his/her ALF on 7/23/24. Nurse #1 said the discharge was a planned discharge for the Resident and nursing had completed their portion of the Discharge/Transfer Evaluation and provided it to the Resident at the time of his/her discharge on [DATE]. Review of the Discharge/Transfer Evaluation, effective date 7/23/24, indicated nursing had completed their discharge summary of the Resident stay but no discharge summary was completed by the Therapy Department or by the Social Work Department, including information about ongoing community services that would be available to the Resident once back at home, such as VNA services. During an interview on 7/24/24 at 1:35 P.M., the Social Worker (SW) said last week it was determined the Resident could discharge back to his/her ALF on 7/23/24. The SW said Visiting Nurse Services including Physical Therapy (PT) and Occupational Therapy (OT) were put into place through a local VNA that the Resident requested but the SW was unaware of who at the facility had made the referral to the VNA as she was not in the facility when the decision was made for the Resident to discharge on [DATE]. The SW further said the Discharge/Transfer Evaluation should have been completed prior to the Resident discharging back to his/her ALF so he/she had post discharge information available to him/her when he/she was home, and this was not done. During an interview on 7/25/24 at 8:51 A.M., the Director of Rehabilitation (DOR) said Therapy should have completed their portion of the Discharge/Transfer Evaluation, but this was not done prior to the Resident discharging. The DOR further said she thought VNA services were put into place but she was unaware of who made the referral to the VNA and if the VNA had received any information about the Resident's status regarding his/her therapy needs once he/she was home. During a phone interview on 7/25/24 at 9:24 A.M., the surveyor spoke with the VNA contact person who said no referral had been made to the VNA until approximately five minutes before the surveyor called and that the VNA had received no information about Resident #35's discharge. The VNA contact person further said because the referral was just made it would take the VNA about week before they would be able to provide services. During a follow-up interview on 7/25/24 at 9:30 A.M., the DOR said she was unaware that no referral had been made for VNA services for Resident #35 and this should have been done prior to discharge. During an interview on 7/25/24 at 9:58 A.M., the Regional Nurse said the Social Work Department is responsible for making VNA referrals and referrals should be made prior to a resident discharging from the facility. The Regional Nurse said the Transfer/Discharge Evaluation should be completed in its entirety including summaries from Therapy and Social Work and this was not done.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0699 (Tag F0699)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to develop a comprehensive Trauma Informed Care Plan for one Resident (#35)out of a total sample of 14 residents. Specifically, for Resident #...

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Based on interview and record review the facility failed to develop a comprehensive Trauma Informed Care Plan for one Resident (#35)out of a total sample of 14 residents. Specifically, for Resident #35, the facility failed to complete an assessment and ensure that a comprehensive Trauma Informed Care Plan was developed relative to the Resident's history of PTSD (Post -Traumatic Stress Disorder- a mental and behavioral disorder that develops from having experienced a traumatic event, causing flashbacks, nightmares and severe anxiety). Findings include: Resident #35 was admitted to the facility in May 2024, with a diagnosis of PTSD. Review of the Social Services Evaluation, dated 5/15/24, indicated the following: -The Resident had past experiences that were so upsetting they changed him/her emotionally, spiritually, physically, or behaviorally. Further review of the Social Services Evaluation indicated a Care Plan should be created related to Trauma Informed Care. Review of the Resident's Comprehensive Care Plan indicated no documentation that a Trauma Informed Care Plan had been developed for Resident #35. During an interview on 7/24/24 at 10:17 A.M., the Social Worker (SW) said any resident who had a history of trauma should have had a Comprehensive Trauma Informed Care Plan developed. The SW further said a Trauma Informed Care Plan should have been developed for Resident #35 and was not.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure that a Certified Nurses Aide (CNA) documentation was complete and accurate for one Resident (#1) out of a total sample of 14 residen...

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Based on interview and record review, the facility failed to ensure that a Certified Nurses Aide (CNA) documentation was complete and accurate for one Resident (#1) out of a total sample of 14 residents. Specifically, for Resident #1, the facility failed to ensure CNA documentation related to meal intake was documented every shift for the Resident who had a history of significant weight loss and was at increased risk for nutritional decline. Findings include: Resident #1 was admitted to the facility in May 2022, and had a diagnosis of muscle wasting and atrophy (the loss of muscle tissue or muscle mass that cause muscles to weaken, shrink or shorten and can lead to a decrease in strength and mobility) and chronic pain. Review of the Dietician's Progress Note dated 6/4/24, indicated that Resident #1 had been identified as having a weight loss. Review of the Weights and Vitals Summary indicated: -3/5/24: Resident #1 weighed 135.2 pounds (lbs.) -6/4/24: Resident #1 weighed 124.6 lbs. (indicating a significant weight loss of 7.8% in three months). Review of Care Plan titled Increased Risk for Nutritional Decline .initiated 5/13/22, indicated the following intervention: -Monitor intake and record every meal, last revised on 5/14/24. During an interview on 7/25/24 at 8:41 A.M., CNA #1 said meal intake documentation is recorded each shift for all residents in the facility and that the CNA's record the percentage of each meal the residents eat. Review of Resident #1's June 2024 CNA meal intake documentation indicated that 58 of 90 meals had the meal intake percentage recorded for the month of June. Review of Resident #1's July 2024 CNA meal intake documentation indicated 36 of 73 meals had the meal intake percentage recorded for the month of July. During an interview on 7/25/24 at 9:37 A.M., the Dietician said Resident #1 had a recent significant weight loss. The Dietician said when she completed her nutrition assessments, she utilized meal intake percentages to help her with making adjustments to the Resident's dietary needs. The Dietician further said CNA documentation of meal intakes are not always completed and she often has to get additional information on meal intake for residents by going directly to staff members and asking them verbally. The Dietician said meal intakes should be documented every shift, so the information is readily available when she needs it. During an interview on 7/25/24 at 9:55 A.M., the Regional Nurse said the CNA's should be documenting meal intakes every shift. The surveyor and the Regional Nurse reviewed Resident #1's June 2024 and July 2024 CNA meal intake documentation and the Regional Nurse said the CNA's were not documenting meal intakes every shift and they should be.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation and interview, the facility failed to maintain sanitary and safe conditions for two unit kitchenettes (Unit One and Unit Two) out of two unit kitchenettes. Specifically, the faci...

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Based on observation and interview, the facility failed to maintain sanitary and safe conditions for two unit kitchenettes (Unit One and Unit Two) out of two unit kitchenettes. Specifically, the facility failed to maintain clean and sanitary conditions for the toasters in both Unit One and Unit Two kitchenettes that presented a fire risk. Findings include: On 7/24/24 at 2:38 P.M., the survey observed the following on the Unit Two Kitchenette: -A crumb laden toaster. On 7/24/24 at 3:00 P.M., the surveyor observed the following in the Unit One kitchenette: -Crumbs lining the top of each toaster slot. -Larger crumbs inside of the toaster slot. During an observation and interview on 7/25/24 at 9:18 A.M., the surveyor and the Director of Housekeeping observed both kitchenettes on Unit One and Unit Two. The Director of Housekeeping said that the housekeeping staff are responsible to clean the floors, walls, counters, and microwave. The Director of Housekeeping said she was unsure who was responsible for the toasters, she thought maybe the kitchen staff were to ensure they were cleaned but was not sure. The Director of Housekeeping said when the toasters are not cleaned it can be a bacteria concern and that it could be a potential for a fire concern. The Director of Housekeeping further said that the toasters should not have that much buildup of crumbs in them and should be cleaned. During an interview on 7/25/24 at 9:22 A.M., the Food Service Director said that she was unsure which department is responsible for cleaning the toasters. During an interview on 7/25/24 at 11:26 A.M., the Regional Nurse said that the kitchenettes are completely cleaned twice monthly and then as needed. The Regional Nurse said that the Kitchen staff should maintain the toaster when they restock or check fridge temperatures.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0582 (Tag F0582)

Minor procedural issue · This affected multiple residents

Based on interview and record review, the facility failed to ensure a Notice of Medicare Non-Coverage (NOMNC - - notice issued to a resident who is receiving benefits under Medicare Part A when all co...

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Based on interview and record review, the facility failed to ensure a Notice of Medicare Non-Coverage (NOMNC - - notice issued to a resident who is receiving benefits under Medicare Part A when all covered services end) and a Skilled Nursing Facility Advanced Beneficiary Notice of Non-coverage (SNF ABN - notice issued to a resident when a facility determines the beneficiary no longer qualifies for Medicare Part A skilled services and the resident has not used all his/her Medicare benefit days) were issued for one Resident (#36) out of a total applicable sample of three residents. Specifically, the facility failed to issue advance NOMNC and SNF ABN notice to Resident #36's Guardian (a court appointed person who makes important personal and healthcare decisions for an adult who lacks sufficient capacity to make their own decisions) so the Resident/ Guardian could decide if they wish to continue receiving skilled services that may not be paid for by Medicare, and were aware of the financial responsibility they may have to assume. Findings include: Resident #36 was admitted to the facility in August 2023. Review of the NOMNC form indicated the following boxes were checked and filled in: -Unable to contact responsible person (name and phone number were blank) on 6/11/24 for 3 attempts (time) 10:15 A.M., 11:50 A.M. and 1:30 P.M.[sic] -Notice sent via certified mail, return receipt requested, to address on record, on 6/11/24, and signed by the Minimum Data Set (MDS) Nurse. Review of the SNF Beneficiary Protection Notification Review indicated the following: -Last covered day of Medicare Part A Service - 6/13/24 -The facility/provider initiated the discharge from Medicare Part A Services when benefit days were not exhausted. -Facility attempted to obtain the Guardian's signature, no response. During an interview on 7/24/24 at 1:33 P.M., the Administrator said that the MDS Nurse was not available (for the duration of the survey) but could speak on the concern. He said that the process in this case should have been for the facility staff to send out a certified letter to the Guardian and maintain the return receipt for the facilities records. The administrator said that he could not find the certified mail receipt or any other evidence that the letter had been mailed to the Guardian as required (or as indicated by the MDS Nurse on the NOMNC Form dated 6/11/24).
MINOR (B)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected multiple residents

Based on record review and interview, the facility failed to provide a written Notice of Transfer and Discharge to the Resident and Resident's Representative at the time of discharge for one Resident ...

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Based on record review and interview, the facility failed to provide a written Notice of Transfer and Discharge to the Resident and Resident's Representative at the time of discharge for one Resident (#40) out of a total sample of 14 residents. Specifically, the facility staff failed to provide Resident #40/ Resident Representative a written Notice of Intent to Transfer and Discharge when the Resident was transferred from the facility to the hospital. Findings include: Resident #40 was admitted to the facility in July 2023. Review of the Discharge Transfer Evaluation, effective date 5/12/24, indicated Resident #40 was transferred from the facility to the hospital on 5/12/24. Further review of the Resident's medical record indicated no documentation that a written Notice of Intent to Transfer and Discharge was provided to the Resident and Resident Representative at the time of discharge or shortly thereafter. During an interview on 7/24/24 at 10:09 A.M., the Social Worker (SW) said she does not provide the Resident or Resident Representative with a Notice of Intent to Transfer and Discharge when a resident is transferred to the hospital and that nursing was the one to provide the notice. During an interview on 7/24/24 at 1:56 P.M., the Infection Preventionist (IP-who also assisted as the Unit Manager (UM) #1 for the facility) said neither Resident #40 nor his/her Resident Representative received a Notice of Intent to Transfer and Discharge when Resident #40 was transferred to the hospital on 5/12/24. The IP/UM #1 said no education had been provided to nursing staff that this notice was required as part of a hospital transfer for a resident.
Jun 2023 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observations, interviews and record review, the facility failed to follow Infection Control guidelines for appropriate personal protective equipment (PPE) use. Specifically, the facility staf...

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Based on observations, interviews and record review, the facility failed to follow Infection Control guidelines for appropriate personal protective equipment (PPE) use. Specifically, the facility staff failed to don (put on) the required personal protective equipment (PPE) while entering a COVID-19 positive Resident's room to stop the spread of infection. Findings include: Review of the facility's policy titled, Infection Control Guidelines for all Nursing Procedures, revised May 2023 indicated the following: - It is recommended that a fit-tested N-95 filtering face piece respirator or alternative and eye protection be used when caring for residents with suspected and confirmed COVID-19. Review of the Massachusetts Department of Public Health (DPH) memorandum titled, Update to Caring for Long-Term Care Residents during the COVID-19 Response, including Visitation Conditions, Communal Dining and Congregate Activities, dated March 13, 2023, indicated the following: - Use of PPE: Long-term care facilities should ensure all staff are using appropriate PPE when they are interacting with residents and in alignment with DPH and CDC guidance. All long-term care facility personnel should wear a facemask while they are in the facility, consistent with the DPH Comprehensive PPE Guidance. - Full PPE, including N-95 respirator or alternative, eye protection, gloves, and gown, should be worn per DPH and Centers for Disease Control (CDC) guidelines for the care of any resident with known or suspected COVID-19. Review of the Centers for Medicare and Medicaid Services (CMS) memorandum dated March 9, 2020, indicated the following: - Effective 3/28/23 the guidance in this memo is no longer in effect. For current guidance refer to CDC's Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the COVID-19 Pandemic webpage. Review of the CDC guidance titled, Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the COVID-19 Pandemic, updated May 8, 2023, indicated the following: - Health care providers who enter the room of a patient with suspected or confirmed COVID-19 should adhere to standard precautions and use a National Institute for Occupational Safety and Health (NIOSH) approved particulate respirator with N-95 filters or higher, gown, gloves and eye protection (i.e., goggles or a face shield that covers the front and sides of the face). During an interview on 6/6/23 at 7:20 A.M., Nurse #1 said if a resident was on isolation precautions for COVID-19, there should be an isolation cart outside the resident's room that contained the appropriate PPE. He further said that prior to entering a room with a COVID-19 positive resident, staff should don gown, gloves and an N-95 mask, doff (remove) the PPE prior to exiting the room, and that the staff were not presently using eye protection for COVID-19 positive residents. Nurse #1 said that one resident was currently under isolation precautions for COVID-19. On 6/6/23 at 7:30 A.M., the surveyor observed a Droplet Isolation precaution sign outside a resident room that indicated: -clean hands when entering and leaving the room -wear mask (fit-tested N-95 or higher required when performing aerosol-generating procedures) -wear eye protection (face shield or goggles) -gown and glove at the door On 6/6/23 at 8:00 A.M., the surveyor observed Nurse #1 enter the Droplet Isolation precaution sign resident room with a breakfast tray wearing a surgical mask only. Nurse #1 was without a gown, gloves or eye protection as indicated on the isolation sign outside the room. He then exited the room, performed hand hygiene, removed another breakfast tray from the cart and entered a different resident's room. On 6/6/23 at 8:02 A.M., the surveyor observed a staff member enter the Droplet Isolation precaution sign resident's room wearing a gown and gloves, with no eye protection. The staff member remained in the room to assist in setting up the resident's breakfast tray. During an observation and interview on 6/6/23 at 8:05 A.M., the Director of Nursing (DON) and the surveyor observed the staff member inside the Droplet Isolation precaution sign resident's room. The surveyor asked the DON if the staff member should have been wearing eye protection while in the room and the DON said, Yes, that is why we have them in the isolation cart. During an interview on 6/6/23 At 8:07 A.M., Nurse #1 said he did not don the necessary PPE upon entering the Droplet Isolation precaution sign resident's room as required. During an interview on 6/6/23 at 11:33 A.M., the Administrator said, we follow the CDC, DPH and CMS guidance relative to caring for residents with COVID-19, but ultimately we follow whoever's guidance is the strictest.
May 2023 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure its staff notified the attending Physician of a recommendation from the Wound Care Specialist for one Resident (#22) o...

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Based on observation, interview, and record review, the facility failed to ensure its staff notified the attending Physician of a recommendation from the Wound Care Specialist for one Resident (#22) out of 15 sampled residents. Findings include: Resident #22 was admitted to the facility in November 2016. On 5/7/23 at 8:32 A.M., Resident #22 was observed in bed with a large dark scab on his/her forehead and another smaller dark scab on his/her nose. He/she said he/she was unsure what was occurring for the treatments of the two areas as the doctor had not said much about the treatment for them. Review of the Wound Care Specialist's note dated 3/7/23 indicated the Resident's forehead had a raised lesion/bloody scab. Review of the Wound Care Specialist's note dated 4/11/23 indicated the Resident had a bloody scab removed from his/her forehead, which was suspicious for a skin cancer lesion and the recommendation was made for the Resident to have a consult with Dermatology, for a biopsy of the lesion. Review of the Wound Care Specialist's note dated 4/25/22 indicated a recommendation to transfer care to Dermatology for forehead and nose lesions. Further review of the Resident's medical record indicated no documentation the Resident's Physician had been notified of the recommendation to consult Dermatology for the forehead and nose lesions. During an interview on 5/9/23 at 7:40 A.M., Unit Manager #1 said the recommendation for a Dermatology consult had not been provided to the Resident's primary care providers and the Resident had not had a Dermatology consult as recommended by the Wound Care Specialist. During an interview on 5/9/23 at 8:23 A.M., the Nurse Practitioner said that when a consultant makes a recommendation, nursing staff put the recommendation in the primary care provider's communication book which gets reviewed by the Nurse Practitioners and the Physician, who then will write the order for the consultation as recommended. She further reviewed the communication book and said she had not been made aware of any request for a Dermatology consult for Resident #22.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure its staff reviewed and revised the care plan after each assessment, for two Residents (#2 and #39) out of a total sample of 15 Resid...

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Based on interview and record review, the facility failed to ensure its staff reviewed and revised the care plan after each assessment, for two Residents (#2 and #39) out of a total sample of 15 Residents. Findings include: Review of the facility policy titled Comprehensive Person-Centered Care Plans, dated 11/2017, indicated: -the Interdisciplinary Team (IDT) in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive care plan for each resident -the IDT consists of the Physician, a Nurse who has responsibility for the resident, a member of the food and nutrition services staff, the resident and resident's legal representative, as practicable, and other appropriate staff as determined by the resident's needs or at resident request -the resident will be informed of his/her right to participate in his/her treatment and an explanation will be included in the medical record if the participation of the resident/resident representative is determined not to be practicable -the IDT must review and update the care plan at least quarterly in conjunction with the required quarterly MDS assessment 1. Resident #2 was admitted to the facility in May 2022. Review of the Minimum Data Set (MDS) Assessments indicated the following assessments were completed for Resident #2: 8/2/22, 10/25/22, 1/17/23 and 3/21/23. Review of the clinical record indicated the most recent Care Plan Meeting form for Resident #2 was completed and dated 7/19/22. During an interview on 5/9/23 at 9:29 A.M., the Social Worker (SW) said that care plan meetings are scheduled after the MDS Assessments and a Care Plan Meeting facility specific form is used to document the results of the meeting and included attendance of all present during the meeting. She said she thought meetings were held and would locate the documentation. During an interview on 5/9/23 at 12:01 P.M., the MDS Nurse said she provided the list of residents who needed to have a care plan meeting to the Social Worker after the corresponding MDS Assessments had been completed, so the care plan meetings could be set up. She said an admission care plan meeting should be held within 21 days of the resident's admission to the facility and then quarterly. She further said there is a facility specific form that gets completed at each care plan meeting and it included who attended the meeting and what was discussed during the meeting. During an interview on 5/9/23 at 1:40 P.M., the SW said that for the care plan meeting the Interdisciplinary Team (IDT) was supposed to meet to review the resident's care plan and the Resident and Resident Representative were invited, attendance was taken, facility specific form was completed with attendance and all participants should have signed. She further said that although there were progress notes in the electronic medical record (EMR) that provide a summary of the Resident's progress, there was no evidence that a team meeting was held, that the Resident or Resident Representative had been invited and attended or declined, and no indication of who participated in the meeting, as required. 2. Resident #39 was admitted to the facility in April 2022. Review of the MDS Assessments indicated the following assessments were completed for Resident #39: 11/25/22, 2/14/23, and 4/4/23. Review of the clinical record indicated no evidence that care plan meetings had been documented using the facility specific form. Further review of the clinical record indicated there were evaluation summaries, written by Social Services in the progress notes dated 11/28/22, 2/23/23 and 4/18/23. There was no evidence that a meeting was held, the Resident and/or Resident Representative had been invited and attended or declined, and which members of the IDT had attended. During an interview on 5/9/23 at 4:17 P.M., the SW said that although we try to have care plan meetings quarterly, there were no notes regarding the contact of the Resident /Resident Representatives for care plan meetings, as required.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0740 (Tag F0740)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure its staff obtained recommended Behavioral Health Services for one Resident (#35) out of a sample of 15 residents. Findings include: ...

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Based on interview and record review, the facility failed to ensure its staff obtained recommended Behavioral Health Services for one Resident (#35) out of a sample of 15 residents. Findings include: Review of the facility policy titled Behavioral Health Services, revised 9/2019, indicated the following: -The facility will provide, and residents will receive behavioral health services as needed . Resident #35 was admitted to the facility in March 2023. Review of the Social Work progress note dated 4/4/23 indicated the Social Worker (SW) visited with the Resident on that day as there was a question of the Resident's safety related to possible suicidal ideation. The SW indicated the Resident had no plan or intent to harm him/herself but that he/she was depressed and would be open to see the facility Psychologist. The note further indicated the SW would make a referral to the facility Psychologist. Review of the Health Drive (company the facility contracts with to provide Behavioral Health Services) consent form indicated the Resident had requested behavioral health services and signed the consent form on 3/31/23. Review of the Order Summary Report for May 2023 indicated the following Physician's order: -Psychiatry Services As needed with a start date of 3/31/23. Review of the Psychosocial care plan initiated 4/2/23, indicated the following intervention: -Psych consult PRN (as needed) with a start date of 4/2/23. Further review of the Resident's medical record indicated no documentation the Resident had been referred to or had been seen by the facility's Behavioral Health Services. During an interview on 5/8/23 at 1:05 P.M., SW #1 said Resident #35 was supposed to have been seen by the Psychologist who comes to the facility. She was unsure why he/she had not been seen and said nursing should have ensured the Resident was seen. During an interview on 5/8/23 at 1:53 P.M., Unit Manager (UM) #1 said Resident #35 should have been seen by the facility Psychologist but he/she had not been seen. During a follow up interview on 5/8/23 at 2:00 P.M., UM #1 said the referral to the Behavioral Health Services for Resident #35 was not done until 5/2/23, and it should have been made at the time the Resident had expressed interest in seeing the Psychologist.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure its staff indicated a duration for an as needed (PRN) Psycho...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure its staff indicated a duration for an as needed (PRN) Psychotropic medication (a medication that affects brain activities associated with mental processes and behavior) for one Resident (#39) out of a total sample of 15 residents. Findings include: Resident #39 was admitted to the facility in April 2022 with a diagnosis of Anxiety. Review of the Minimum Data Set Assessment (MDS) dated [DATE] indicated Resident #39 had mild cognitive impairment as evidenced by a score of 11 out of a possible 15 on the Brief Interview of Mental Status (BIMS) assessment. Review of the clinical record indicated the Resident was followed by Behavioral Health Services for counseling related to Anxiety and Depression. Review of the Medication Regimen Reviews (MRR) indicated the following: -MRR dated 10/26/22: recommended review of the PRN Alprazolam (a medication used to treat anxiety) and consider discontinue or document continued need for therapy and specify stop date. The recommendation was reviewed by Medical, and no stop date was entered. -MRR dated 12/21/22: recommended review of the PRN Alprazolam and consider discontinue or document continued need for therapy and specify stop date. The recommendation was reviewed by Medical, no changes were made, and no stop date was entered. -MRR dated 1/19/23: recommended review of the PRN Alprazolam orders, reviewed by Medical, no changes were made, and no stop date was entered. -MRR dated 2/17/23: recommended review of PRN Alprazolam both 0.5mg and 1.0, reviewed by Medical, and a stop date was entered. Review of the Physician Order Entry Report indicated Resident #39 had an order dated 10/16/2022 for Alprazolam 0.5 milligrams every eight hours PRN, that started 10/16/2022 and had no stop date listed. Review of the October 2022 Medication Administration Record (MAR) indicated an order was written on 10/16/23 for Alprazolam 0.5 milligrams PRN, every eight hours, without stop date and the Resident received the medication for a total five times on the following dates: 10/16, 10/17, 10/18, 10/24 and 10/31. Review of the November and December 2022 MARs and the January 2023 MAR indicated the order for PRN Alprazolam continued. Review of the February 2023 MAR indicated the order for PRN Alprazolam continued and the Resident received one dose on 2/2/23. The order for as needed Alprazolam was discontinued on 2/22/23. During an interview on 5/9/23 at 8:14 A.M., Unit Manager #1 said she was not aware about the 14-day stop date rule for PRN Psychotropic medications and now that she knows, she is monitoring all PRN Psychotropics for appropriate stop dates, reviews, and documentation. She said the original order for the PRN Alprazolam was written incorrectly and did not indicate a stop date. During an interview on 5/9/23 at 8:33 A.M., Nurse Practitioner (NP) #1 said that the Alprazolam was ordered without a stop date or a duration. She said she was aware of the regulation but just didn't do it.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0582 (Tag F0582)

Could have caused harm · This affected multiple residents

Based on record review and interview, the facility failed to ensure its staff provided a Skilled Nursing Facility Advance Beneficiary Notice of Non-coverage (SNF ABN- a notice to inform a resident or ...

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Based on record review and interview, the facility failed to ensure its staff provided a Skilled Nursing Facility Advance Beneficiary Notice of Non-coverage (SNF ABN- a notice to inform a resident or resident representative that skilled Medicare services will no longer be covered and to inform them of the cost they may be responsible to pay), for two Resident's (#9 and #11) out of a total of three sampled residents. Findings include: 1. Resident #9 was admitted to the facility in February 2023. Review of the record indicated skilled services for Resident #9 ended on 4/21/23 and he/she remained in the facility. Review of the SNF Beneficiary Protection Notification Review form indicated the following: -The facility/provider initiated the discharge from Medicare Part A Services when benefit days were not exhausted. -SNF ABN form was not provided to the resident because it was not applicable and not required. 2. Resident #11 was admitted to the facility in November 2022. Review of the record indicated skilled services for Resident #11 ended on 1/11/23 and he/she remained in the facility. Review of the SNF Beneficiary Protection Notification Review form indicated the following: -The facility/provider initiated the discharge from Medicare Part A Services when benefit days were not exhausted. -SNF ABN form was not provided to the resident because it was not applicable and not required. During an interview on 5/8/23 at 9:37 A.M., the Minimum Data Set (MDS) Nurse said that the SNF ABN notices should have been provided to Resident #9 and Resident #11 and they were not as required.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 6. For Resident #103 the facility failed to ensure its staff provided appropriate tracheostomy (an opening surgically created th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 6. For Resident #103 the facility failed to ensure its staff provided appropriate tracheostomy (an opening surgically created through the neck into the trachea (windpipe) to allow direct access to the breathing tube) care and services. Resident #103 was admitted to the facility in April 2023 with the diagnosis of a tracheostomy. Review of the policy titled Suctioning the Lower Airway Endotracheal or Tracheostomy, dated 4/4/19, indicated the following: -Use sterile equipment to avoid widespread pulmonary and systemic infections (Note: Suctioning of the lower airway is a sterile procedure. All equipment that comes in contact with the lower airway must be sterile). -Supplies and equipment: sterile suction catheter kit, sterile gloves, sterile saline or sterile water . -After suctioning-disconnect catheter from tubing. Wrap catheter around gloved hand. Pull the glove off and over the catheter. Discard in designated receptacle. On 5/8/23 at 1 P.M., the Resident was observed wearing humidified Oxygen at 5 liters per minute (LPM) via tracheostomy mask (rubber mask that fits over and around a tracheostomy tube). A single use suction catheter was observed in an open package on the nightstand. An open, undated, one-liter bottle of saline solution, with approximately 100 milliliters (mls) of solution remaining, was also observed on the nightstand. During an interview and observation on 5/8/23 at 2:26 P.M., Nurse #2 said that she had suctioned the Resident with the catheter that was on the nightstand. She said that the package was open when she used the catheter and that she put the catheter back into the package after she had suctioned the Resident. She said that she did not use the saline solution on the nightstand. Nurse #2 further said that the saline and the catheter should be dated when they are opened. She said that she had re-used the single use catheter because she could not find a Yankauer catheter (an oral suctioning tool used to remove secretions from the mouth and throat), and that she had only lightly suctioned around the Resident's tracheostomy because he/she had requested it. On 5/9/23 at 7:16 A.M., the Resident was observed in bed wearing humidified Oxygen at 5 LPM via a tracheostomy mask. The surveyor observed Nurse #5 removing an open single-use suction catheter from the nightstand. Nurse #5 said that she had worked the 11-7 shift and that she had not needed to suction the Resident. When asked if the suction catheter that she was in the process of throwing away was supposed to be dated when opened, or if it was for single use, she said that she was not sure, and that the facility had not had trachs (an abbreviation for tracheostomy) in a while. On 5/9/23 at 9:27 A.M., Nurse #3 was observed suctioning Resident #103. Upon attaching the suction catheter to the suction machine, Nurse #3 noticed that the tubing attached to the machine was not long enough to reach the Resident and that the suction machine had been set up incorrectly. The Infection Preventionist (IP) was at the bedside and replaced the tubing in the correct position. During an interview on 5/9/23 at 9:30 A.M., Nurse #3 said that there was not a Respiratory Therapist for the facility. During an interview on 5/9/23 at 9:30 A.M., the IP said the single use catheters should never be left at the bedside and re-used. She said that tracheostomy suctioning is a sterile procedure and a sterile catheter should be used. During an interview on 5/9/23 at 9:30 A.M., the Director of Nursing (DON) said that she had been in the Resident's room earlier in the day and had not noticed that the suction machine had been set up incorrectly. 4. For Resident #28 the facility failed to ensure its staff: 1. Acquired Physician's orders for the care and services of O2 at the time of admission, 2. Assured signage was posted on the Resident's doorway that Oxygen was in use, and 3. Assured that proper care of oxygen tubing was provided. Resident #28 was admitted to the facility in April 2023 with a diagnosis of Chronic Obstructive Pulmonary Disease (COPD) and Emphysema. During an observation and interview on 5/7/23 at 8:22 A.M., Resident #28 said he/she always used Oxygen and his/her O2 should be set at 2 LPM. The surveyor observed the Resident's tubing which was dated 4/18/23. On 5/8/23 at 9:27 A.M., the surveyor observed the Resident in bed wearing a nasal cannula with the O2 delivery rate set at 2 LPM, no signage was posted on the Resident's doorway indicating he/she had O2 in use in the room, and the Resident's tubing was dated 4/18/23. Review of the Nursing Progress Note dated 4/3/22, the day Resident #28 was admitted to the facility, indicated the Resident was utilizing Oxygen at 2 LPM via nasal cannula. Review of the May 2023 Medication Review Report (a report that contained all the Residents current and past Physician's Orders) indicated no orders for the use of Oxygen and to monitor O2 saturation levels had been put into place until 4/11/23, eight days after the Resident had been admitted . Further review of the Physician's Orders Report indicated no orders for the care of the Resident's O2 tubing had been put into place until 5/8/23. During an interview and observation on 5/8/23 at 9:54 A.M., Nurse #1 said orders should be in place at the time of admission for care and services of Oxygen use, that included the Oxygen liter flow, oxygen tubing changes weekly, and to monitor O2 saturation levels. Nurse #1 said he reviewed the Resident's Physician's orders and the Resident did not have an order for the weekly care of his/her oxygen tubing until 5/8/23 when the surveyor asked about the orders. The surveyor invited Nurse #1 to observe the Resident's room and Nurse #1 said the Resident had no signage on the doorway to show that Oxygen was in use. He further observed the Resident's oxygen tubing and said it did not appear the Resident's oxygen tubing had been changed since 4/18/23, approximately three weeks prior, and it should have been changed weekly. He further said if oxygen tubing was not changed weekly this put the Resident at risk for possible infection from bacterial growth. On 5/8/23 at 11:41 A.M., UM #1 said Resident #28 should have had Physician's orders in place for the care and services of his/her Oxygen upon admission and he/she did not as required, as he/she was on Oxygen at the time of admission. 5. For Resident #51 the facility failed to ensure its staff obtained Physician's orders for the care and services of Oxygen at the time of admission. Resident #51 was admitted to the facility in June 2022 and readmitted to the facility post a hospitalization in March 2023 with diagnoses including Mucopurulent Chronic Bronchitis (persistent/recurrent bronchitis resulting in thick pus like mucus) and Pneumonitis (inflammation in the lung tissues) due to inhalation of food and/or vomit. Review of the Nursing Progress Note dated 3/8/22 indicated the Resident had returned from a hospitalization and was on continuous Oxygen set at 2 LPM via nasal cannula. Review of the Order Recap Report for Physician's orders dated 3/1/23 through 3/31/23 indicated no orders for the care and services of Oxygen. On 5/9/23 at 4:16 P.M., the Director of Nursing (DON) said when the Resident was readmitted to the facility on [DATE] no orders were obtained for the care and services of Oxygen use. She further said the Resident was on continuous Oxygen and orders for the care and services should have been put in place as required. Based on observation, interview, and record review the facility failed to provide respiratory care consistent with professional standards of practice and the comprehensive care plan for five Residents (#3, #39, #42, #28, #103) out of six applicable residents with respiratory care needs, out of a total sample of 15 residents and one closed record for Resident (#51) out of a total sample of two closed records. Specifically, the facility failed to ensure its staff: -posted signage relative to Oxygen (O2) use, -delivered O2 at the prescribed flow rate, -labeled, dated, and stored oxygen tubing and respiratory equipment properly between use, -and had comprehensive orders in place for the use and care of Continuous Positive Airway Pressure machines (CPAP- machine used to treat sleep apnea that involves the administration of a pre-determined level of pressure through a facial mask). Findings include: Review of a facility policy titled Oxygen Administration, revised 2/23 indicated the following: -verify there is a Physician's order in place -the following necessary equipment and supplies include an Oxygen cylinder, nasal cannula (NC) or mask, humidifier bottle, No Smoking/Oxygen in Use: sign, and regulator (controls the Oxygen flow rate). -steps in the procedure include placing a No Smoking/Oxygen in Use sign on the outside of the room entrance door, placing the oxygen device on the resident at the correct rate, checking the mask, tank, concentrator, and humidification to be sure they're in good working order and be sure there is water in the humidification jar and that the water bubbles as Oxygen flows through -periodically re-check the water level in the humidifying jar and -store tubing in a plastic bag, marked with resident's name and the date, between uses. 1. For Resident #3, the facility failed to ensure the appropriate signage was posted relative to the use of Oxygen (O2), that O2 was delivered at the flow rate ordered by the Physician, and there were comprehensive orders in place for tubing and nebulizer setup changes and for the use and care of the Resident's CPAP machine. Resident #3 was admitted to the facility in April 2023 with diagnoses including Chronic Obstructive Pulmonary Disease (COPD- a progressive lung disease), Asthma, and Obstructive Sleep Apnea (OSA- a breathing disorder resulting in reduced or absent breathing episodes during sleep). On 5/7/23 at 9:14 A.M., the Resident was observed receiving a nebulizer treatment (the administration of medication via aerosolized mist) and wearing a nasal cannula (NC- a tube used to deliver Oxygen into the nares: the openings of the nose) connected to an oxygen concentrator and the flow rate was set at 2.5 liters per minute (LPM: the rate of Oxygen delivery). There was a CPAP machine on the bedside table. The Resident said he/she had used Oxygen (O2) for a long time. There was no signage outside the room that indicated Oxygen was in use. During interview and observation on 5/7/23 at 9:19 A.M., Nurse #4 said there should be Oxygen signage outside the room door and there was not, as required. Nurse #4 disconnected the nebulizer setup (consists of a chamber for medication, tubing, and a mouthpiece) and placed it on top of the nebulizer machine on the windowsill and left the Resident's room. The nebulizer setup was undated. During an interview at the time, the Resident stated that the CPAP machine helped him/her sleep and that the nurses took care of cleaning it. During an observation and interview on 5/7/2023 at 4:20 P.M., Resident #3 was observed wearing a nasal cannula attached to an oxygen concentrator set at a flow rate of 2.5 LPM. The Resident said his/her Oxygen was always set at 2 LPM and held up two fingers. The Resident further stated that he/she was waiting for the staff to bring in a portable tank so he/she could leave the room. During an observation on 5/8/23 at 8:16 A.M., the Resident was wearing Oxygen set at a flow rate of 2.5 LPM. During an observation on 5/8/23 at 1:56 P.M., the surveyor observed an undated nebulizer setup laying on the Resident's bed next to the nebulizer machine, and a CPAP machine on the bedside table with the tubing and mask attached, in a bag, hanging out of the top drawer. On 5/9/23 at 7:38 A.M., the Resident was observed wearing a NC attached to an oxygen concentrator and the flow rate was set at 3.5 LPM. There was a nebulizer setup unbagged and undated and sitting on top of the nebulizer machine on the windowsill. Review of the Minimum Data Set (MDS) assessment dated [DATE], indicated the Resident had moderate cognitive impairment as evidenced by a score of nine out of a possible fifteen on the Brief Interview of Mental Status (BIMS), needed extensive assistance with activities of daily living, and used Oxygen. Review of the May 2023 Physician's Orders: indicated the following orders: -CPAP at 8cm H2O (the pressure setting for the machine in centimeters of water pressure) start at bedtime, discontinue upon awaking, for Sleep Apnea (order date 4/20/23) -Administer O2 at 2L (liters) via NC continuously for COPD/Apnea (order date 4/20/23) There were no orders for the changing of respiratory tubing, refill of humidification for oxygen concentrator, changing of nebulizer setup, and care and maintenance of the CPAP machine. During an interview on 5/9/23 at 7:44 A.M., Unit Manager (UM) #1 accompanied the surveyor to the Resident's room and said the O2 flow rate was set incorrectly at 3.5 LPM and should have been set at 2 LPM as ordered. She also said that the nebulizer setup should have been placed in a labeled and dated bag when not in use and that was not done, as required. During a subsequent interview on 5/9/23 at 1:25 P.M., UM #1 said that for a Resident on Oxygen, nebulizer treatments and a CPAP machine, the orders should include: Oxygen flow rate, oxygen tubing changes, nebulizer setup changes and storage when not in use, and orders for the use and care of CPAP machines, including machine cleaning to prevent infection. The resident did not have orders in place for the use and care of CPAP or for oxygen tubing and nebulizer setup as required. 2. For Resident #39, the facility failed to ensure the humidification for the Oxygen was maintained and failed to consistently deliver Oxygen at the prescribed rate. Resident #39 was admitted to the facility in April 2022 with diagnoses of COPD and Acute and Chronic Respiratory Failure. During an observation and interview on 5/7/23 at 9:01 A.M., Resident #39 said that he/she has used Oxygen for many years and gets nebulizer treatments. The Resident was wearing a NC connected to an oxygen concentrator with the Oxygen flow rate set at 3.5 LPM. On 5/8/23 at 8:27 A.M., the Oxygen flow rate was observed to be set at 4 LPM. On 5/8/23 at 1:30 P.M., the Resident was observed receiving O2 via NC and the O2 flow rate was set at 4 LPM. There was a humidification bottle attached to the oxygen concentrator which contained approximately half-inch of liquid remaining in the bottle. The nebulizer setup was sitting on top of the nebulizer on the overbed table and was undated and uncovered. Review of the Minimum Data Set Assessment (MDS) dated [DATE] indicated that the Resident had mild cognitive impairment as evidenced by a score of 11 out of a possible 15 on the Brief Interview of Mental Status (BIMS) assessment, needed extensive assistance with activities of daily living, experienced shortness of breath on exertion, and used Oxygen. Review of the May 2023 Physician's Orders indicated the following orders: -administer Oxygen at 3 LPM via NC continuously to maintain O2 saturation at 90 and above (order date 2/17/23). Review of the nursing care plan for Altered Respiratory Status indicated to administer medications and treatments as ordered and check Oxygen settings for the resident which are O2 via nasal cannula at 2 LPM. Review of the May 2023 Treatment Administration Record (TAR) indicated to administer Oxygen at 3 LPM for COPD, to maintain oxygen saturation at 90 and above. Oxygen saturations levels were recorded every shift to date ranging from 90 to 99. On 5/9/23 at 7:47 A.M., with the Unit Manager (UM) #1, the Resident was observed connected to O2 set at a flow rate of 3 LPM, and the bottle attached to the oxygen concentrator for humidification was empty. During an interview at the time of the observation, UM #1 said that the water bottle for the Oxygen should not be allowed to run dry and should be replaced when low, and this was not done. She said the Oxygen should always be set at the rate ordered by the Physician. 3. For Resident #42, the facility staff failed to ensure there were orders in place for the use and care of a CPAP machine. Resident #42 was admitted to the facility in March 2023 with a diagnosis of Sleep Apnea (a breathing disorder resulting in reduced or absent breathing episodes during sleep). During an observation and interview on 5/8/23 at 7:55 A.M., the surveyor observed Resident #42 lying in bed and noted a CPAP machine, with mask and tubing attached, on the bedside table. When asked about the CPAP machine the Resident said he/she fell asleep before putting on the CPAP machine. Review of the Minimum Data Set (MDS) assessment dated [DATE] indicated the Resident had mild cognitive impairment as evidenced by a score of 13 out of a possible 15 on the Brief Interview of Mental Status (BIMS) and required extensive assistance with activities of daily living. Review of the May 2023 Physician's Orders indicated no orders for the use and care of the CPAP machine. Review of the May 2023 TAR indicated no instructions for the use and care of the CPAP machine. Review of the Nursing Evaluation-V16 dated 3/27/23 indicated the Resident used a CPAP machine and the setting was #17. Review of the Nursing Care Plan indicated no care plan in place for the use and care of the CPAP machine. During an interview on 5/9/23 at 4:05 P.M., UM #1 said she did not know the Resident had a CPAP machine, there were no orders in place for the care and services for the Resident's CPAP machine, and orders should have been obtained upon admission or when the machine was brought in, and that had not been done.
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on observation and interview, the facility failed to ensure its staff maintained the daily posting of the nursing staffing data with current information. During an observation on 5/7/23 at 10:07...

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Based on observation and interview, the facility failed to ensure its staff maintained the daily posting of the nursing staffing data with current information. During an observation on 5/7/23 at 10:07 A.M., the daily Nursing Staffing Form was posted in the entrance area. The form was dated 4/21/23. During an interview on 5/9/23 at 10:42 A.M., with the Scheduler and Administrator, the Scheduler said that she posted the required staffing form daily in the lobby but had been out of the building on vacation and that it had not been done as required. The Administrator said that the purpose of the daily posting was to inform the residents and visitors of the amount of nursing staff working daily.
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0847 (Tag F0847)

Minor procedural issue · This affected most or all residents

Based on record review and interview, the facility failed to ensure the arbitration agreement, signed by residents or their representative, explicitly stated: 1. The resident or his/her representativ...

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Based on record review and interview, the facility failed to ensure the arbitration agreement, signed by residents or their representative, explicitly stated: 1. The resident or his/her representative had the right to rescind the agreement within 30 calendar days of signing it, and 2. that neither the resident nor his/her representative was required to sign an agreement as a condition of admission to, or as a requirement to continue to receive care at the facility, for three Residents (#20, #29 and #41) out of a total sample of three residents. Findings include: Review of Attachment M Arbitration Agreement dated 9/2017 did not indicate that the resident or his/her representative had the right to rescind the agreement within 30 calendar days of signing it. The agreement also did not indicate that the resident or his/her representative was not required to sign the binding arbitration agreement as a condition of admission to, or as a requirement to continue to receive care at the facility. Review of the signed arbitration agreements indicated the following: Resident #20's representative signed the agreement on 3/8/21, Resident #29 signed the agreement on 3/18/21, and Resident #41's representative signed the agreement on 9/7/21. During an interview on 5/9/23 at 4:20 P.M., the Administrator reviewed the signed Arbitration Agreements and said that the signed agreements did not reference the resident's rights to rescind the agreement within 30 calendar days or that the resident or his/her representative was not required to sign the agreement as a condition of admission, as required.
Apr 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

Based on records reviewed, interviews, and observations, for one of three sampled residents (Resident #3), who had a physician order for nursing to administer potassium chloride (mineral replacement) ...

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Based on records reviewed, interviews, and observations, for one of three sampled residents (Resident #3), who had a physician order for nursing to administer potassium chloride (mineral replacement) for three days only, the Facility failed to ensure nursing staff provided care and services in accordance with professional standards of practice related to medication administration. When on 04/11/23, although Resident #3 no longer had an active physician's order for potassium chloride, Nurse #2 noticed there was a dose of the medication remaining and administered the medication to Resident #3 without first verifying his/her physcian's orders. Findings include: Standard Reference: Standard of Practice Reference: Pursuant to Massachusetts General Law (M.G.L), chapter 112, individuals are given the designation of registered nurse and practical nurse which includes the responsibility to provide nursing care. Pursuant to the Code of Massachusetts Regulation (CMR) 244, Rules and Regulations 3.02 and 3.04 define the responsibilities and functions of a registered nurse and practical nurse respectively. The regulations stipulate that both the registered nurse and practical nurse bear full responsibility for systematically assessing health status and recording the related health data. They also stipulate that both the registered and practical nurse incorporated into the plan of care and implement prescribed medical regimens. The rules and regulations 9.03 defined standards of Conduct for Nurses where it is stipulated that a nurse licensed by the Board shall engage in the practice of nursing in accordance with accepted standards of practice. Review of the Facility's Policy, titled Administering Medications, dated as revised in February 2020, indicated medications are administered in a safe and timely manner, and as prescribed. The Policy indicated medications are administered in accordance with prescriber orders, including any required time frame. The Policy indicated the individual administering the medication checks the label three times to verify the right resident, right medication, right dosage, right time, and right method (route) of administration before giving the medication. Resident #3 was admitted to the facility in April 2023, diagnoses included mild cognitive impairment, sepsis, hypertension, acute respiratory failure, and acute kidney failure. Review of Resident #3's Order Summary Report, dated as active orders as of 04/11/23, indicated he/she had orders dated effective 04/07/23, for potassium chloride extended release (ER), 20 milliequivalent (MEQ) tablet, give 2 tablets by mouth one time a day for three days. (to be administered on 04/07/23, 04/08/23, and 04/09/23). Review of Resident #3's Medication Administration Record (MAR), for April 2023, indicated nursing documented in the MAR that he/she was administered 40 MEQ of potassium chloride extended release, for three days, on 04/07/23, 04/08/23 and 04/09/23. The MAR indicated that remainder of April, from 04/10/23 through 04/30/23, was crossed off on the MAR, indicating the potassium chloride order was no longer active. On 04/11/23 at 9:25 A.M., the Surveyor entered Resident #3's room, began speaking to him/her, and observed a cup containing white tablets that were broken into several pieces, on top of his/her bedside table. Resident #1 said the nurse had broken up his/her potassium tablets and left them on the bedside table for him/her. At 9:43 A.M., almost 20 minutes after the initial observation, the Surveyor observed as Nurse #2 went into Resident #3's room and supervised him/her until he/she took the medication. Review of Resident #3's Physician Progress Note, dated 04/08/22, indicated that his/her laboratory results on 04/06/23 indicated acute hypokalemia (below normal blood potassium level) due to recent intravenous (IV) Lasix (diuretic) administration. The Progress Note indicated 40 MEQ of potassium chloride ER, had been started daily for three days (administered on 4/07/23, 4/08/23 and 4/09/23) for potassium replacement. During an interview on 04/11/23 at 9:40 A.M., Nurse #2 said that while he was passing medications, he noticed there was one remaining dose of potassium chloride in the medication cart, for Resident #3, so he assumed the resident had not been administered the third dose. Nurse #2 said he administered the potassium chloride to Resident #3 that morning (04/11/23), and said he should have reviewed the MAR and clarified the order prior to administering the medication. During an interview on 04/11/23 at 12:10 P.M., the Unit Manager said she reviewed Resident #3's MAR and potassium chloride ER was initialed (signed off on by nursing) as being administered on 04/07/23, 04/08/23 and 04/09/23. The Unit Manager said the order had been fulfilled and there was no documentation indicating it had been extended beyond 04/09/23. The Unit Manager said Nurse #2 should not have given the medication without verifying the order and without clarifying why there was one dose left on the card. During an interview on 04/11/23 at 2:15 P.M., the Director of Nurses (DON) said if the potassium chloride ER was not delivered by the pharmacy when the order was initiated, on 04/07/23, it was possible that the initial dose of the medication was obtained from the automatic medication dispensing machine, therefore a dose would have remained on the card that was later delivered by the pharmacy. The DON said Nurse #2 should not have administered the potassium chloride to Resident #3 on 04/11/23, without referencing the MAR and without clarifying the order.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on records reviewed, interviews, and observations, for one of three sampled residents (Resident #3), the Facility failed to ensure medications were kept locked or under direct observation of a n...

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Based on records reviewed, interviews, and observations, for one of three sampled residents (Resident #3), the Facility failed to ensure medications were kept locked or under direct observation of a nurse, when on 04/11/23, at 9:25 A.M. the Surveyor, while speaking to Resident #3, observed a medication cup containing white tablets, that were broken into smaller pieces, on his/her bedside table. At the time of the observation, there was no Facility nurse in Resident #3's room, Resident #3 said the nurse left the medication there for him/her to take, therefore leaving the medications unattended and unsecured. Findings include: Review of the Facility's Policy, titled Storage of Medication, dated as revised in September 2018, indicated the medication supply shall be accessible only to licensed nursing personnel, pharmacy personnel, or staff members lawfully authorized to administer medications. The Policy indicated medication rooms, cabinets and medication supplies should remained locked when not in use or attended by persons without authorized access. Review of the Facility's Policy, titled Administering Medications, dated as revised in February 2020, indicated residents may self-administer their own medications only if the interdisciplinary Care Planning Team, has determined that they have the decision-making capacity to do so safely. Resident #3 was admitted to the facility in April 2023, diagnoses included mild cognitive impairment, sepsis, hypertension, acute respiratory failure, and acute kidney failure. Review of Resident #3's Order Summary Report, dated as active orders as of 04/11/23, indicated he/she had orders dated effective 04/07/23, for potassium chloride (mineral replacement) extended release (ER), 20 milliequivalent (MEQ) tablet, give 2 tablets by mouth one time a day for three days. Review of the Summary indicated there was no documentation to support that Resident #3 had a Physician's Order to self-administer his/her own medications. Review of Resident #3's Medical Record indicated there was no documentation to support that he/she had been assessed for the ability to self-administer his/her medications. On 04/11/23 at 9:25 A.M., the Surveyor entered Resident #3's room, began speaking to him/her, and observed a cup containing white tablets that were broken into several pieces, on top of his/her bedside table. Resident #1 said the nurse had broken up his/her potassium tablets and left them on the bedside table for him/her. During an interview on 04/11/23 at 9:40 A.M., Nurse #2 said that when he brought Resident #3 his/her medications that morning, he/she asked him to break up the potassium tablets into smaller pieces, so it would be easier to swallow. Nurse #2 said Resident #3 needed assistance with personal care, so he left the potassium chloride on the bedside table for him/her, and said he planned to return to ensure he/she took the medication. At 9:43 A.M., almost 20 minutes after the initial observation, the Surveyor observed as Nurse #2 went into Resident #3's room and supervised him/her while he/she took the medication. During an interview on 04/11/23 at 12:10 P.M., the Unit Manager said that in order for a resident to self-administer medications, he/she needed to be assessed by the interdisciplinary team and a physician's order was required. The Unit Manager said Resident #3 had not been assessed for self-administration of medications and did not have a physician's order to self-administer, therefore the medication should not have been left at his/her bedside unattended and unsecured. During an interview on 04/11/23 at 2:15 P.M., the Director of Nurses (DON) said that a self-administration assessment must be completed, and a physician order must in place before a resident can self-administer medications. The DON said that if Resident #3 was not ready to take his/her medication, the nurse should not have left it at his/her bedside unattended and unsecured.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Massachusetts facilities.
Concerns
  • • 35 deficiencies on record, including 1 serious (caused harm) violation. Ask about corrective actions taken.
  • • Grade D (40/100). Below average facility with significant concerns.
  • • 56% turnover. Above average. Higher turnover means staff may not know residents' routines.
Bottom line: Trust Score of 40/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Lee Healthcare's CMS Rating?

CMS assigns LEE HEALTHCARE an overall rating of 2 out of 5 stars, which is considered below average nationally. Within Massachusetts, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Lee Healthcare Staffed?

CMS rates LEE HEALTHCARE's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 56%, which is 10 percentage points above the Massachusetts average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Lee Healthcare?

State health inspectors documented 35 deficiencies at LEE HEALTHCARE during 2023 to 2025. These included: 1 that caused actual resident harm, 30 with potential for harm, and 4 minor or isolated issues. Deficiencies causing actual harm indicate documented cases where residents experienced negative health consequences.

Who Owns and Operates Lee Healthcare?

LEE HEALTHCARE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by NEXT STEP HEALTHCARE, a chain that manages multiple nursing homes. With 88 certified beds and approximately 68 residents (about 77% occupancy), it is a smaller facility located in LEE, Massachusetts.

How Does Lee Healthcare Compare to Other Massachusetts Nursing Homes?

Compared to the 100 nursing homes in Massachusetts, LEE HEALTHCARE's overall rating (2 stars) is below the state average of 2.9, staff turnover (56%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Lee Healthcare?

Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's high staff turnover rate and the below-average staffing rating.

Is Lee Healthcare Safe?

Based on CMS inspection data, LEE HEALTHCARE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in Massachusetts. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Lee Healthcare Stick Around?

Staff turnover at LEE HEALTHCARE is high. At 56%, the facility is 10 percentage points above the Massachusetts average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Lee Healthcare Ever Fined?

LEE HEALTHCARE has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Lee Healthcare on Any Federal Watch List?

LEE HEALTHCARE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.