NEW ENGLAND PEDIATRIC CARE
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
New England Pediatric Care in North Billerica, Massachusetts holds an impressive Trust Grade of A, indicating it is highly recommended and performs excellently compared to other facilities. It ranks #43 out of 338 in the state, placing it in the top half, and #13 of 72 in Middlesex County, which means only a dozen local options are better. The facility's performance trend is stable, with 10 concerns noted in both 2024 and 2025, but no critical or serious issues were reported. Staffing is a weakness, with a rating of 2 out of 5 stars, although the turnover rate is excellent at 0%, which is significantly below the state average. Notably, there were no fines recorded, indicating compliance with regulations, but some areas need attention; for instance, a resident with self-injurious behavior was left unsupervised in a wheelchair and elbow protectors were not provided as ordered for another resident, which could lead to potential harm.
- Trust Score
- A
- In Massachusetts
- #43/338
- Safety Record
- Low Risk
- Inspections
- Holding Steady
- Staff Stability ○ Average
- Turnover data not reported for this facility.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Massachusetts facilities.
- Skilled Nurses ✓ Good
- Each resident gets 71 minutes of Registered Nurse (RN) attention daily — more than 97% of Massachusetts nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ○ Average
- 10 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
5-Star Quality Measures · Strong clinical quality outcomes
-
No fines on record
Facility shows strength in quality measures.
The Bad
No Significant Concerns Identified
This facility shows no red flags. Among Massachusetts's 100 nursing homes, only 0% achieve this.
The Ugly 10 deficiencies on record
Mar 2025
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview and observation, the facility failed to ensure it followed the physician order for elbow prote...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** During environmental rounds on the first floor A wing unit on 03/19/25 10:00 A.M., the following observations were made:
- room ...
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Apr 2024
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to follow the plan of care for one Resident #44, out of a total sample...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to prevent a choking incident for one Resident (#44), specifically the...
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Sept 2023
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0726
(Tag F0726)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on records reviewed and interviews, for three of six sampled employee personnel files, (Nurse #1, Nurse #2 and Nurse #3), ...
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Feb 2023
5 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview the facility failed to ensure a dignified dining experience for one Resident (...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
Based on observation, record review and interview the facility failed to ensure air mattresses were set to the appropriate settings for 2 Residents (#325, #70) out of a sample of 19 Residents.
Findin...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
Based on observation, record review and interview the facility failed to ensure necessary respiratory care and services in accordance with professional standards of practice for 1 Resident (#57) out o...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
Based on record review, interview and observation, the facility failed to accurately document physician ordered treatments which included a long sleeve shirt, pants, protective boots, and a neoprene p...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
5. For Resident #17, with known Self Injurious Behavior (SIB), the staff failed to ensure he/she was not left unsupervised in his/her room while in a wheelchair, as indicated in his/her plan of care.
...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (90/100). Above average facility, better than most options in Massachusetts.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Massachusetts facilities.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is New England Pediatric Care's CMS Rating?
CMS assigns NEW ENGLAND PEDIATRIC CARE an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Massachusetts, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is New England Pediatric Care Staffed?
CMS rates NEW ENGLAND PEDIATRIC CARE's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes.
What Have Inspectors Found at New England Pediatric Care?
State health inspectors documented 10 deficiencies at NEW ENGLAND PEDIATRIC CARE during 2023 to 2025. These included: 10 with potential for harm.
Who Owns and Operates New England Pediatric Care?
NEW ENGLAND PEDIATRIC CARE is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 80 certified beds and approximately 74 residents (about 92% occupancy), it is a smaller facility located in NORTH BILLERICA, Massachusetts.
How Does New England Pediatric Care Compare to Other Massachusetts Nursing Homes?
Compared to the 100 nursing homes in Massachusetts, NEW ENGLAND PEDIATRIC CARE's overall rating (5 stars) is above the state average of 2.9 and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting New England Pediatric Care?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is New England Pediatric Care Safe?
Based on CMS inspection data, NEW ENGLAND PEDIATRIC CARE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Massachusetts. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at New England Pediatric Care Stick Around?
NEW ENGLAND PEDIATRIC CARE has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.
Was New England Pediatric Care Ever Fined?
NEW ENGLAND PEDIATRIC CARE has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is New England Pediatric Care on Any Federal Watch List?
NEW ENGLAND PEDIATRIC CARE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.