Ely Manor

1200 Ely St, Allegan, MI 49010 (269) 673-1500
For profit - Corporation 101 Beds CIENA HEALTHCARE/LAUREL HEALTH CARE Data: November 2025 5 Immediate Jeopardy citations
Trust Grade
0/100
#373 of 422 in MI
Last Inspection: July 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Ely Manor has received a Trust Grade of F, indicating poor quality with significant concerns about resident care. Ranking #373 out of 422 nursing homes in Michigan puts Ely Manor in the bottom half of facilities statewide, and #5 out of 6 in Allegan County means there is only one local option that is better. The trend is worsening, as the number of issues reported increased dramatically from 9 in 2024 to 23 in 2025. While staffing is average with a rating of 3 out of 5 stars and a turnover rate of 54%, which is close to the state average, there are serious concerns highlighted by critical incidents. For example, there were two alarming incidents where a resident at risk for elopement was able to leave the facility unnoticed, resulting in dangerous situations, and there was a failure to identify a resident's stroke symptoms in a timely manner, leading to significant health consequences. Overall, while there are some average staffing metrics, the serious safety deficiencies make this facility a concerning choice for families.

Trust Score
F
0/100
In Michigan
#373/422
Bottom 12%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
9 → 23 violations
Staff Stability
⚠ Watch
54% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$42,592 in fines. Lower than most Michigan facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 40 minutes of Registered Nurse (RN) attention daily — about average for Michigan. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
61 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 9 issues
2025: 23 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Michigan average (3.1)

Significant quality concerns identified by CMS

Staff Turnover: 54%

Near Michigan avg (46%)

Higher turnover may affect care consistency

Federal Fines: $42,592

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: CIENA HEALTHCARE/LAUREL HEALTH CARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 61 deficiencies on record

5 life-threatening 2 actual harm
Aug 2025 2 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

This citation pertains to intake # 2592873.Based on interview, and record review, the facility failed to provide adequate supervision to prevent elopement and respond appropriately to an alarming exit...

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This citation pertains to intake # 2592873.Based on interview, and record review, the facility failed to provide adequate supervision to prevent elopement and respond appropriately to an alarming exit door to ensure resident safety in 1 of 5 residents (Resident #101) reviewed for elopement/supervision, resulting in an Immediate Jeopardy when on 8/13/25 between 8:30 PM and 8:45 PM, Resident #101, who was an elopement risk with a prior recent history of elopement, exited the facility, unbeknownst to facility staff, and was found by a Certified Nursing Assistant (CNA) approximately 0.3 miles away from the facility, sitting on the front porch of a residential home. This deficient practice placed all residents, identified as at risk for elopement, at risk for serious harm, injury, and/or death.Findings include:The facility failed to provide adequate supervision to prevent elopement for an exit seeking resident, Resident #101, who was an elopement risk with a prior recent history of elopement, and respond appropriately to an alarming exit door to ensure resident safety. Resident #101 was found by a Certified Nursing Assistant (CNA) approximately 0.3 miles away from the facility, down a 35 MPH (miles per hour) road, sitting on the front porch of a residential home on the opposite side of the street.The Immediate Jeopardy began on 8/13/25 when the facility failed to supervise Resident #101 and he eloped from the facility between 8:30 PM-8:45 PM. The Director of Nursing (DON) B and Regional Clinical Coordinator (RCC) V were notified of the Immediate Jeopardy on 8/19/25 at 3:28 PM. The surveyor confirmed by observation, interview, and record review that the Immediate Jeopardy was removed on 8/19/25, but noncompliance remains at a scope of isolated and severity of no actual harm with potential for more than minimal harm that is not immediate jeopardy due to sustained compliance has not been verified by the State Agency.In an observation on 8/19/25 at 9:25 AM, completed a tour of the facility with DON B to review placement/functioning of wander guard devices for current residents identified as At Risk for elopement. Noted one resident within the facility wore a Fitbit style wander guard device on their right wrist.In an observation and interview on 8/19/25 at 9:42 AM, the front door/main entrance wander guard alarm system was tested, accompanied by Environmental Service Director I. Environmental Service Director I reported the door alarm/wander guard system was checked daily for appropriate functioning. Environmental Service Director I reported the front doors are unlocked during the day (between 7:00 AM-7:00 PM), however, if a resident wearing a wander guard were to approach the doors they would automatically lock. Environmental Service Director I reported an alarm would sound if a resident wearing a wander guard device were to attempt to exit the facility through the front doors while the door was ajar, or by pushing on the door for 15-seconds. This surveyor tested the front door wander guard locking system while holding an active Fitbit style wander guard device. Noted the front doors initially locked when approached with the Fitbit style device, however, after 3-4 approaches the automatic lock did not activate and this surveyor was able to open the front door without an alarm sounding. Regional Clinical Coordinator (RCC) V reported the Fitbit style device was an older device, no longer used by the facility. RCC V provided the newer style wander guard device, which appeared much more sensitive during observation and locked down every time when approached.In an observation on 8/19/25 at 10:22 AM, the fire exit door within the main dining room was observed with Environmental Service Director I. Noted the exit door must be pushed for 15-seconds to open which would activate an alarm (no code required to open the door by using the 15 second egress). No wander guard system noted on this exit door. Observed a keypad on the wall to the right of the main dining room fire exit door, with a grey flip-open panel labeled CODE FOR EMERGENCY EXIT. The box was easily opened and at eye level. Noted the code to exit the door posted within the flip-open panel.In an observation and interview on 8/19/25 at 11:26 AM, the fire exit door within the main dining room was observed with Environmental Service Director I. Again, noted the flip-open panel which contained the code to exit the door, posted on the wall to the right of the door at eye level. Environmental Service Director I entered the code and was able to open the door without activating the alarm system. Environmental Service Director I reported there was no wander guard system installed on this exit door, and he was unsure why the exit code was posted.Resident #101Review of an admission Record revealed Resident #101 was a male, with pertinent diagnoses which included cognitive communication deficit (a communication problem resulting from difficulties with cognitive function), dementia, depression, anxiety, arthritis, and insomnia. Further review of the admission Record revealed Resident #101 was not his own responsible party.Review of a Minimum Data Set (MDS) assessment for Resident #101, with a reference date of 7/24/25, revealed a Brief Interview for Mental Status (BIMS) score of 2, out of a total possible score of 15, which indicated severe cognitive impairment. Further review of this assessment revealed Resident #101 had cognitive symptoms which included inattention and disorganized thinking, along with wandering behaviors.Review of a Care Plan for Resident #101 revealed the focus (Resident #101) is at risk for elopement R/T (related to): impaired cognition d/t (due to) advanced dementia, elopement score of 12 . revised 7/21/25, with interventions which included Apply wanderguard per order. Check placement, function and expiration date per facility protocol. Wanderguard to: left ankle . initiated 7/18/25 and revised 7/21/25, .Approach in a slow, calm manner and redirect away from exit doors as needed . initiated 7/21/25, .Distract resident when wandering into inappropriate areas by offering pleasant diversions, structured activities, food, conversation etc . initiated 7/21/25, .Invite and encourage (Resident #101) to participate in an activity in the day room or a group activity. May needs (sic) assistance to and from activities of interest . initiated 8/7/25, and .Provide structured activities, toileting, walking inside and outside with supervision as needed . initiated 7/18/25.Review of a Risk for Elopement assessment for Resident #101, dated 8/12/25, revealed a score of 13.0 indicating he was At Risk for elopement.Review of an Incident Report for Resident #101, dated 8/13/25 at 8:40 PM, revealed .This writer/RN (Registered Nurse (RN) N) attempted to administer scheduled medication at (8:30 PM). Resident was not in room. Had been previously seen walking in halls and sitting in day room. RN and (CNA T) checked halls to determine resident's location. Unable to locate resident. Code Search called at (8:40 PM). (Administration) and police notified. (Three) staff members .searched outside building including wooded areas and street. Resident not located, (CNA C) used vehicle to search further down street. Resident located by (CNA C), returned to (facility) approximately (9:00 PM). Resident pleasantly confused, assessment normal, denies pain or injury .Police reported to facility after resident located .Resident placed on constant 1:1 observation .Review of a Nurses Note dated 8/13/25 at 9:06 PM, revealed .RN attempted to administer medication, was not able to locate resident. Code search called at (8:40 PM), resident located outside the building by staff. (RN N) called 911 to report, follow up call to update that resident was located. Police reported to facility after resident located .In an interview on 8/19/25 at 11:00 AM, CNA E reported she saw Resident #101 walking throughout the facility the evening of 8/13/25, prior to his elopement. CNA E reported she heard an alarm sound at the front door at approximately 8:40 PM. CNA E reported she responded to the alarm and stated .I didn't go outside but I looked out the window at the doorway. I didn't see anybody there . CNA E reported she was unsure how long the alarm was going off prior to responding, as she had just come out of a resident's room when she heard the alarm. CNA E reported she had recently received education on the elopement policy as Resident #101 had a prior elopement a few weeks before and stated .I was supposed to go outside. I didn't remember that I was supposed to go outside and look to see if anybody was there . CNA E reported when staff realized Resident #101 was missing, another CNA left the facility in a vehicle and found Resident #101 down the road.In an interview on 8/19/25 at 11:08 AM, CNA L reported she was working the evening of Resident #101's elopement, on 8/13/25. CNA L reported she saw Resident #101 about thirty minutes prior to the elopement, in the activity room. CNA L reported she did not hear any alarms, and first became aware that Resident #101 was missing when a nurse called a CODE SEARCH and stated .we started looking for him .In an interview on 8/19/25 at 11:46 AM, CNA H reported she was working on a different unit the evening of Resident #101's elopement on 8/13/25. CNA H reported she observed Resident #101 wandering throughout the facility prior to the elopement. CNA H stated .I noticed he was wandering and wondered why someone wasn't following him or looking after him. When I had him (was assigned to him) I would watch him . CNA H reported when she first arrived, she observed Resident #101 near the front entrance, and as the night progressed she observed Resident #101 wandering up and down the halls and trying to go into other residents' rooms. CNA H reported Resident #101 often made statements about leaving the facility and stated staff had to .talk him out of it . or .make up something to get him to stay inside . CNA H reported sometime after 8:00 PM, a staff member asked if she had recently observed Resident #101. CNA H reported they all acknowledged it .had been a while . since anyone had observed Resident #101 within the facility, so staff began a search, and stated .we couldn't find him anywhere . CNA H reported several staff members left the facility in vehicles to search down the road, and the resident was ultimately located down the street from the facility on the front porch of a residential home.In an interview on 8/19/25 at 2:42 PM, Family Member Y reported she was notified of Resident #101's elopement on 8/13/25. Family Member Y reported she was told a staff member responded to a door alarm and deactivated the alarm, not thinking it was an issue. Family Member Y reported shortly after, staff realized Resident #101 was missing and went looking for him. Family Member Y stated .Thank God, they found him .In an interview on 8/20/25 at 8:27 AM, RN J reported she was in a resident's room the evening of 8/13/25 at approximately 8:20 PM and thought she heard a door alarm sound. RN J reported when she exited the room, she no longer heard the alarm. RN J stated .a CNA came around the corner and said she took care of the alarm, and everything was good . RN J reported she then continued with medication administration. RN J reported a short time later, another staff member came and asked her if she had recently seen Resident #101. RN J reported she recalled the alarm sounding earlier and went to clarify with the CNA what had set off the door alarm. RN J reported the CNA reported there was no one present at the front entrance when she responded to the door alarm, and indicated she had looked out the window, but had not exited the building to look prior to deactivating the front door alarm. RN J reported at that point staff called a CODE SEARCH at approximately 8:40 PM and a head count was initiated, along with a search for Resident #101 both inside and outside of the facility. RN J reported Resident #101 was found approximately fifteen minutes later, down the street from the facility sitting on the porch of a residential home.In an interview on 8/20/25 at 8:40 AM, CNA C reported she arrived at the facility for her shift on 8/13/25 at approximately 8:00 PM. CNA C reported she was not assigned to Resident #101, however, she did observe him walking throughout the halls. CNA C reported she did not hear any door alarms but realized there was an issue when a CODE SEARCH was called and staff began searching for Resident #101. CNA C reported she and RN N immediately went outside and began searching the perimeter. CNA C reported when Resident #101 was not immediately located, she took her car and began a search for the resident down the street. CNA C reported she located Resident #101 sitting on the front porch of a residential home, across the street from the church (approximately 0.3 miles away), on the opposite side of the road from the facility. CNA C reported when she found Resident #101, it was just starting to get dark outside.In an interview on 8/21/25 at 8:38 AM, RN N reported she was Resident #101's assigned nurse the evening of 8/13/25, at the time of his elopement. RN N reported prior to the elopement, she had observed Resident #101 in the activity room and walking throughout the hallways. RN N reported Resident #101 had a scheduled medication, which she prepared for administration at 8:25 PM. RN N reported she checked for Resident #101 in his room and in the hallway and was unable to locate him. RN N reported she asked RN J if she had seen Resident #101, and she had reported he had been in the area not long before. RN N reported she continued on and completed a loop around the facility. RN N reported when she approached RN J a second time without finding Resident #101, they decided to call a CODE SEARCH and complete a head count of the residents/begin a search for Resident #101. RN N reported the CODE SEARCH was called at approximately 8:40 PM on 8/13/25. RN N reported RN J recalled hearing the door alarm earlier in the evening. RN N reported she exited the facility to search for Resident #101 outside. RN N reported Resident #101 was found by CNA C on the porch of a residential home down the street from the facility.In an interview on 8/21/25 at 11:06 AM, DON B reported after Resident #101's first elopement in July 2025, he was placed on 1:1 observation for a period of time until he adjusted to the environment. DON B reported once the 1:1 observation was discontinued, staff were to supervise the resident as necessary and redirect Resident #101 away from the doors when exit-seeking. DON B reported Resident #101 wore a wander guard device due to elopement risk. DON B reported after Resident #101 was located on 8/13/25 after the second elopement, he was immediately placed on 1:1 observation which continued until his discharge from the facility on 8/15/25. DON B reported the CNA who responded to the door alarm on 8/13/25 (CNA E) acknowledged she should have exited the building to check outside when she responded to the door alarm with no one present and called a CODE SEARCH to begin a head count of the residents/ensure all residents were accounted for.Review of the policy/procedure Elopement, dated 4/26/22, revealed It is the policy of this facility to prevent to the extent reasonably possible, the elopement of guests/residents from the facility .Alarm Activation .If an employee hears a door alarm, he or she should .Immediately go (to) the site of the alarm .If no guest/resident is found to be exiting the facility, the employee should walk outside; conduct a visual observation of the immediate area to ensure that a guest/resident has not already exited the facility. If no guest/resident is observed, then the staff member will return into the building .In situations where the alarm sounds and a guest/resident is not found to have exited .Notify the licensed nurse immediately, and .Ensure that a head count is completed to ensure that all guests/residents are accounted for .The Immediate Jeopardy that began on 8/13/25 was removed on 8/19/25 when the facility took the following actions to remove the immediacy.1) Resident #101 was returned to the facility at approximately 9:05 PM on 8/13/25. Staff confirmed the wander guard was in place and functioning upon return to the facility. Staff were required to enter the door code in order for the resident to return to the facility. The door and wander guard were checked for functioning when Resident #101 returned on 8/13/25. The POA (Power of Attorney) for Resident #101 and the Physician were notified. Resident #101 was assessed with no injury noted on 8/13/25. An investigation was initiated, and the State Agency was notified.2) Resident #101 was placed on 1:1 supervision immediately upon return to the facility on 8/13/25. Social Services met with Resident #101's POA to discuss safe discharge for the resident. Discharge was planned for 8/15/25. On 8/15/25, Resident #101 discharged home with his wife.3) On 8/13/25, all doors were tested and noted to be in working order by the Licensed Nurses. The licensed nurse re-educated staff immediately on responding to door alarms and the need to exit the facility to observe if any resident is outside the facility that is an elopement risk.4) On 8/14/25, the Maintenance Director tested the front door and service hall door and alarms are sounding and doors lock down appropriately when checked with a wander guard.5) On 8/14/25, DON/designee initiated education with staff related to elopement, specifically the risk and expectation that staff will EXIT the facility when responding to a door alarm. Staff will walk the grounds and perimeter and observe the driveway to ensure no cognitively impaired residents are noted to be outside. Staff will be educated 8/14/25, and any staff member not educated on 8/14/25 will be educated prior to working their next shift. Staff were educated that failure to follow the policy and exit the building when door alarms are going off will result in disciplinary action up to/including termination. The CNA who did not follow policy on 8/13/25 was suspended and ultimately terminated for not following procedure. The charge nurse was given a written discipline for not ensuring the policy was followed.6) On 8/19/25, residents with wander guards were checked for placement and function. The Fitbit style wander guards were removed from the facility. One resident had their Fitbit style band replaced on 8/19/25 with the newer style.7) On 8/14/25, staff were educated to provide 1:1 observation to actively exit-seeking residents and notify the DON/Administrator if staffing needs to be adjusted/additional staff need to be provided.8) On 8/14/25, the DON/designee assessed all new admissions for elopement risk. No new residents were identified as an elopement risk at that time.9) On 8/14/25, Social Services checked the elopement books for accuracy with no concerns noted.10) The receptionist schedule was extended until 10:00 PM on 8/14/25. Doors will still lock at 7 PM, and the receptionist will be available to watch the door/assist families to exit until 10:00 PM. The front entrance door ONLY is unlocked and does not need a code to enter from 7:00 AM-7:00 PM. At 7:00 PM, the doors lock and require a code to be entered by staff in order to unlock the door. The door does have a release when the door is pushed for 15-seconds. When a wander guard is within 6 feet, the doors will lock down at all times of the day and if the resident is attempting to exit and pushing on the door handle, an alarm will sound.11) Beginning 8/14/25, the scheduler is to assign on the daily assignment sheet a staff member responsible for 1:1 observation of Resident #101.12) On 8/19/25, the door code label posted beside the exit door within the main dining room was removed.13) On 8/14/25, an elopement drill was completed.14) (Alarm Company Name) continues to service (Facility Name) regarding service hallway doors. Expectation for service doors to be changed out to new doors within 6-8 weeks from 7/24/25, and enunciators/strobes to be installed. The facility is waiting for a quote and to be put on the service calendar. (Alarm Company Name) is aware of the rush order. The service hall doors are also locked at all times and require a code to be entered to go through the doors. These doors have already been approved by BFS (Bureau of Fire Services).15) The Administrator/DON reviewed the elopement policy and deemed it appropriate on 8/14/25.16) The Administrator/DON initiated education with staff on 8/13/25, which included education on the elopement policy with stress on the expectation that staff WILL exit the facility when responding to a door alarm and observe for any cognitively impaired residents. The staff will walk the perimeter and observe the driveway to ensure no residents have left the facility unattended. Failure to do so will result in disciplinary action up to/including termination. Staff are to observe residents in house and those who are actively wandering/exit-seeking will be placed on 1:1 observation immediately with a call placed to the Administrator/DON. Nurses will ensure proper follow through when door alarms have sounded in facility. Staff were educated by 8/15/25, and any staff member not educated by 8/15/25 will be educated prior to working their next shift. The facility has educated 94/97 staff members, and the outstanding staff have not worked.17) An ad hoc (for a specific purpose) QAPI (Quality Assurance and Performance Improvement) meeting was completed on 8/14/25, with the Medical Director.18) The Maintenance Director/designee will complete elopement drills weekly x 4 on different shifts, including on the weekend for 30 days, then monthly per TELS (a system used to manage preventative maintenance and work orders) schedule. The Administrator/designee will question 5 staff members per week x 30 days and then monthly x 60 days on the elopement policy/procedure. The Administrator will review elopement drill findings in QAPI monthly x 90 days or until substantial compliance is achieved.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake # 2568748.Based on interview, and record review, the facility failed to provide showers/baths p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake # 2568748.Based on interview, and record review, the facility failed to provide showers/baths per resident preference and plan of care in 1 of 3 residents (Resident #102) reviewed for Activities of Daily Living (ADL) care, resulting in dissatisfaction with care, and the potential for skin complications and infection due to impaired hygiene.Findings include:In an interview on 8/19/25 at 4:18 PM, Family Member X reported they initiated a discharge for Resident #102 in May of 2025 due to concerns with poor care. Family Member X reported Resident #102 rarely received a shower/bath while at the facility and stated Resident #102 would get a shower/bath .maybe once per month .Resident #102Review of an admission Record revealed Resident #102 was a female, with pertinent diagnoses which included obstructive lung disease, heart failure, anemia, depression, anxiety, venous insufficiency, diabetes, high blood pressure, and arthritis. Noted the resident discharged from the facility on 5/23/25.Review of a Minimum Data Set (MDS) assessment for Resident #102, with a reference date of 3/11/25, revealed a Brief Interview for Mental Status (BIMS) score of 2, out of a total possible score of 15, which indicated severe cognitive impairment. Further review of this assessment revealed cognitive symptoms which included inattention, disorganized thinking, and altered level of consciousness, and behavioral symptoms which included verbal behavioral symptoms directed toward others and rejection of care.Review of a Care Plan for Resident #102 revealed the focus .(Resident #102) has a functional ability deficit and requires assistance with self care/mobility R/T (related to): Fatigue/Weakness, Activity Intolerance, Impaired Balance, Impaired Cognition, Impaired Mobility, Pain . with interventions which included .BATH/SHOWER .Resident .requires .Substantial/maximal assistance . initiated 1/6/25.Review of Resident #102's Shower/Bathing documentation for March 2025 revealed shower/bathing documentation on 3/1/25, 3/5/25, 3/8/25 (resident refused), 3/12/25 (resident refused), 3/15/25, and 3/16/25 which was PRN (as needed). No additional shower/bath documentation provided for March 2025 prior to survey exit.Review of Resident #102's Shower/Bathing documentation for April 2025 revealed only one shower/bath documented for the entire month, on 4/17/25, which was PRN. No additional shower/bath documentation provided for April 2025 prior to survey exit.Review of Resident #102's Shower/Bathing documentation for May 2025 revealed no shower/bath documentation for the entire month prior to the resident's discharge on [DATE]. No additional shower/bath documentation provided for May 2025 prior to survey exit.In an interview on 8/20/25 at 2:45 PM, Regional Clinical Coordinator (RCC) V reported the documentation provided was the only shower/bath documentation available for Resident #102 for March, April, and May 2025.In an interview on 8/21/25 at 11:06 AM, Director of Nursing (DON) B reported the master shower schedule was posted on the top of the nursing carts. DON B reported there was previously a glitch identified with the electronic medical record system where if a resident transferred out of the facility and later returned, the shower schedule/documentation information did not re-populate. DON B reported the facility had the IT department (internal team/service responsible for managing technical infrastructure/software) address the issue in May/June 2025. DON B reviewed Resident #102's shower documentation and reported only one shower/bath was documented as completed in April 2025, and no showers/baths were documented as completed in May 2025. DON B reported residents should be offered showers/baths generally twice per week, per their preference.Review of the policy/procedure Routine Resident Care, dated 3/12/25, revealed .Residents receive the necessary assistance to maintain good grooming and personal/oral hygiene .Showers, tub baths, and/or shampoos are scheduled according to person centered care or state specific guidelines .Additional showers are given as requested .
Aug 2025 1 deficiency 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake 2575758Based on observation, interview, and record review, the facility failed to provide adequ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake 2575758Based on observation, interview, and record review, the facility failed to provide adequate supervision to prevent an elopement and ensure safety in 1 of 4 residents (Resident #101) reviewed for safety/supervision, resulting in an Immediate Jeopardy when on 7/20/25 between 7:30 p.m. and 7:45 p.m., Resident #101 exited the facility, unbeknownst to facility staff, and was found by an off duty nurse approximately 0.3 miles away after sustaining a fall. This deficient practice placed all residents, identified as at risk for elopement, at risk for serious harm, injury, and/or death. Findings include:The facility failed to provide adequate supervision to prevent elopement for an exit seeking resident, Resident #101, who was an elopement risk. Resident #101 was found 0.3 miles away from the facility by an off-duty nurse and bystanders. Resident #101 was lying in an embankment holding onto a traffic cone with a bleeding skin tear on his lower right arm. The EMS (emergency medical services) report noted that Resident #101 was observed by bystanders to be walking in the road, weaving in and out of traffic. The road was 35 MPH (miles per hour) with no sidewalks. The Immediate Jeopardy began on 7/20/25 when the facility failed to supervise Resident #101 and he eloped from the facility between 7:30- 7:45 PM. The Nursing Home Administrator (NHA) A was notified of the Immediate Jeopardy on 8/6/25 at 1:30 PM. The surveyor confirmed by observation, interview, and record review that the Immediate Jeopardy was removed on 8/6/25, but noncompliance remains at a scope of isolated and severity of no actual harm with potential for more than minimal harm that is not immediate jeopardy due to sustained compliance has not been verified by the State Agency.Resident #101Review of an admission Record revealed Resident #101 was originally admitted to the facility on [DATE] with pertinent diagnoses which included unspecified dementia, severe, without behavioral disturbance, psychotic disturbance, mood disturbance, and anxiety. Review of Resident #101's Nursing admission Evaluation dated 7/18/25 indicated that Resident #101 was ambulatory (able to walk), was noted to wander, had two or more predisposing diseases such as Dementia, OBS (organic brain syndrome- a condition characterized by cognitive and behavioral changes caused by damage to the brain), Alzheimer's, Depression, Mental Illness, or Expressive Language Deficits. Resident #101 was cognitively impaired, took 7 or more medications, was a new admission to the facility, and scored 11 or higher on the elopement risk assessment indicating that Resident #101 was at risk for elopement. Resident #101 had a wander guard placed due to elopement risk.Review of Resident #101's Care Plan revealed, (Resident #101) is at risk for elopement R/T (related to) impaired cognition d/t (due to) advanced dementia, elopement score of 12. Date initiated: 7/18/25. Goal: Will not leave the facility unattended through review date. Date initiated: 7/18/25. Interventions: Apply wander guard per order. Wander guard to the left ankle. Date initiated: 7/18/25. Approach in a slow, calm, manner and redirect away from exit doors as needed. Date initiated: 7/21/25. Distract when wandering into inappropriate areas by offering pleasant diversions, structured activities, food, conversations, etc. Date initiated: 7/21/25. Observe wandering behavior and attempted diversional interventions when wandering into inappropriate locations such as other resident room when not invited, behind nurses' stations, shower rooms, attempts at exiting the facility ect date initiated: 7/18/25. Provide reassurance/redirect as needed when in an area resident should not be in. Use calm approach. Date initiated: 7/18/25. Provide structured activities, toileting, walking inside and outside with supervision as needed. Date initiated: 7/18/25 .Review of Resident #101's Progress Notes dated 7/21/25 at 02:06 AM revealed, (Resident #101) observed by off duty RN (Registered Nurse) walking down the sidewalk. Police notified and transported to (Local Emergency Department) to treat and eval (evaluate). All appropriate parties notified. Resident returned to the facility at 22:10 (10:10 PM) accompanied by wife to room. Resident has an abrasion to right elbow. Wander guard to left ankle. Prior to elopement, resident continued with exit seeking. Observed before 1900 (7:00 PM) by receptionist of removal (sic) of wander guard to right ankle. B hall nurse replaced wander guard to left ankle.19:30 (7:30 PM) this nurse had visual redirection of exit seeking on C hall side door and visual of his wander guard in place. All staff was made aware to keep visuals on resident d/t exit seeking. Remains on continued visuals .Review of Resident #101's Incident Report dated 7/20/25 revealed, Allegation Statement: At approximately 8:00 PM, RN II contacted the Administrator (NHA) A to report that she was with a male on the roadside with a wander guard to his ankle. The male (Resident #101) was pleasantly confused and unable to tell the off-duty nurse with what his name was. NHA A contacted the facility to complete a head count while RN II remained with the male. Resident: (Resident #101). BIMS (Brief Interview for Mental Status) score of 2/15 indicating severe cognitive impairment. (Resident #101) was admitted to the facility on [DATE], after being hospitalized for a urinary tract infection. While at the hospital. (Resident #101's) wife requested placement for rehab with intention to transfer to long term care related to his progressing dementia. (Resident #101) is able to ambulate independently without the use of an assistive devices and requires supervision and cueing for ADL'S (activities of daily living) related to his cognition . Action Taken: Administrator (NHA) A contacted the facility to complete a full head count, (Resident #101) was taken to (local emergency department) by EMS (emergency medical services) for evaluation, facility nurse conducted an audit to ensure all wander guards were in place and functioning, facility nurse verified doors were locked and in working order, upon return to the facility, the primary nurse verified (Resident #101) wander guard was functioning properly, upon return from the facility, (Resident #101) was placed on a 1:1 for supervision . Intervention: After investigation, it was determined that (Resident #101) did exit the facility, he sustained no significant injuries, he was sent to the ER (emergency room) by ambulance for evaluation, he returned to the facility, and it was determined that his wander guard was functioning properly. He was placed on a 1:1 for supervision upon return. Conclusion: Root cause of the elopement was determined to be due to the staff turning the alarm off without walking outside the door and checking the perimeter . Review of Resident #101's EMS Prehospital Care Report Summary dated 7/20/25 revealed, Patient (PT) is a . male whose chief complaint is elopement. Patient is a resident at (Facility name), a local skilled nursing facility. POSITION PT FOUND/INITIAL SCENE FINDINGS: Dispatched priority 1 for a male that was walking in the road, weaving in and out of traffic. Arrived on scene of the side of the road to find patient lying supine (face up on back) in the grass. Bystanders state that patient was walking on the road carrying a traffic cone approximately 4 feet tall, then sat on the ground. Patient knows his name but is unable to answer any other questions appropriately .Patient has a small skin rear on his lower right arm, bleeding controlled. The bystander that found patient observed a monitor on patient's right ankle. Bystander reports that she is a nurse at (facility name) and believes that patient may be a patient at (facility name). Nurse called the facility and confirmed that patient is a resident there and staff was unaware that patient had eloped from the facility. Staff reports that they want patient taken to the hospital to be evaluated .In an interview and observation on 8/5/25 at 1:15 PM, NHA A walked outside of the facility with surveyor to show the location which Resident #101 was found by bystanders. This writer walked to the location where Resident #101 was found and noted the location to be 0.3 miles away from the facility. It was noted that there were no sidewalks, and the speed limit of the road was 35 MPH. Resident #101 had crossed the street of the facility. NHA A reported that she was unable to confirm from her investigation how Resident #101 had left the facility, because he was wearing a wander guard, which should have alarmed as he exited the building. NHA A reported that she could not determine if the facility alarm had gone off and staff turned it off without checking for a resident. NHA A confirmed that the facility alarm was not loud enough for staff to hear throughout the entire building and reported that they were looking at quotes to improve the alarm system. NHA A reported that she had been contacted by RN II on 7/20/25 around 8:00 PM, letting her know that she had found a man on the side of the road that had a wander guard on and might have been from the facility. NHA A reported that she called the facility right away to instruct the staff to complete a head count of all residents to determine if anyone was missing. NHA A confirmed that the facility staff were not aware that Resident #101 was missing until staff conducted a head count. In an interview on 8/6/25 at 8:17 AM, RN II reported that she was driving down the road from the facility with her husband on 7/20/25 when they saw two people standing near the road and pointing across the street at a man lying down on the side of the road near the facility. RN II reported that her husband turned around and went back to where the bystanders and man laying down were to see if they needed help. RN II reported that she observed Resident #101 lying on the ground in an embankment next to the road. RN II reported that she could tell from trying to speak with Resident #101 that he was very confused, and that he had told her his name was a name other than what his actual name was. RN II noticed that his arm was bleeding and reported that the bystanders had told her that they observed Resident #101 pick up a traffic cone and tumbled down twice into the embankment, and that they had called 911. RN II reported that she noticed Resident #101 was wearing a wander guard, so she immediately called NHA A to notify her that the facility might have had a resident elope. RN II confirmed that the facility had two doors that would alarm if a wander guard were to pass by them, which were the front door, and the back service door. RN II reported that the alarms for the wander guards were too low, and very hard to hear throughout most of the building. In an interview on 8/6/25 at 2:10 PM, Family Member (FM) KK reported that Resident #101 lived at home with her prior to admitting to the facility. FM KK reported that Resident #101 did wander a lot at home, especially at night, and that he had gone missing from their home before. FM KK reported that she did not know if the facility was aware of how much Resident #101 wandered, but that they did not ask her about his wandering when he was admitted . FM KK reported that she had requested Resident #101 go to a long-term care facility because she was no longer able to care for Resident #101 at home due to his wandering and increased confusion. FM KK reported that she met Resident #101 at the hospital the night that he eloped, and she was with Resident #101 when he returned to the facility. FM KK reported that when Resident #101 entered the facility, his wander guard did not set off the alarms at the facility. FM KK reported that she stayed with Resident #101 until he fell asleep that night, and she did not observe any staff members come assess Resident #101 or his wander guard while she was there. In an interview on 8/6/25 at 8:31 AM, Receptionist P reported that she had been working on 7/20/25 until 7:00 PM. Receptionist P reported that she had observed Resident #101 wandering throughout the lobby that evening, and between 6-6:30 PM, Resident #101 had sat down and removed his wander guard in front of her. Receptionist P reported that she immediately went and got Licensed Practical Nurse (LPN) DD and informed her that Resident #101 removed his wander guard. Receptionist P confirmed that after she left at 7:00 PM, the front doors to the facility were locked, and that an alarm would sound if a resident with a wander guard attempted to exit the facility. In an interview on 8/6/25 at 1:30 PM, LPN DD reported that she was working on 7/20/25 when Resident #101 eloped from the facility. LPN DD reported that she was not the nurse assigned to Resident #101 that evening, but she had been informed by Receptionist P that he had removed his wander guard, so she found Resident #101 in the facility, replaced his wander guard, redirected Resident #101 to his room, and told the nurse that was assigned to care for Resident #101. LPN DD reported that she recalled that Resident #101 was very highly exit seeking that night, and that she had observed Resident #101 attempting to open many facility doors, entering other resident rooms, and walking up and down the halls. LPN DD reported that the last time she recalled observing Resident #101 before he eloped was around 7:30 PM. LPN DD reported that she was passing medications at that time, and she did not recall hearing the door alarm. LPN DD confirmed that the door alarm was not very loud, and that staff were unable to hear the alarm throughout most of the building. LPN DD reported that she had learned that Resident #101 had eloped around 8:00 PM, when staff were informed that they needed to do a head count for all residents because a man had just been found outside of the facility with a wander guard on. LPN DD reported that they did confirm that Resident #101 was missing. In an interview on 8/5/25 at 5:08 PM, LPN HH reported that she was the nurse assigned to care for Resident #101 on 7/20/25 when he eloped. LPN HH reported that Resident #101 was highly exit seeking that night and was all over the place, and you had to keep your eyes on Resident #101 at all times because he was trying to get out of the front door, the service door, and going into other resident rooms nonstop. LPN HH reported that around 7:30 or so, she needed to begin her medication pass, so she had asked Certified Nursing Assistant (CNA) V to watch Resident #101. LPN HH reported that after she had completed a medication administration, she observed CNA V in the day room, and Resident #101 was not near her. LPN HH reported that she asked where Resident #101 was, and that they both began to look for him. LPN HH reported that just a few minutes later, she received a call from NHA A and was informed that they needed to complete a resident head count, and that is when she discovered that Resident #101 had eloped from the facility. LPN HH reported that she did not know why CNA V did not continue to watch Resident #101 when she had instructed her to do so. LPN HH reported that she believed that CNA V was the staff member assigned to care Resident #101 that day. In a follow up interview on 8/6/25 at 11:18 AM, LPN HH reported that she had told all staff working that night that Resident #101 was a high elopement risk and he needed to be watched closely. LPN HH reported that she did not hear the alarms going off at all that night. LPN HH confirmed that the facility alarms were not loud enough to hear throughout the building, and that she felt that many of the staff were de-sensitized to the alarm on the service door because it alarmed so often that staff were just putting in the code to get it to stop alarming. LPN HH reported that she had reported her concerns about the service door alarm to NHA A. LPN HH reported that the facility was not staffed adequately enough to safely supervise Resident #101 the night that he eloped. LPN HH reported that she did not observe Resident #101's wander guard when he returned to the facility from the hospital later that night, but she had scanned his wander guard, and it was noted to be working per the scanner. In an interview on 8/6/25 at 10:39 AM, CNA V reported that she did think she was assigned to care for Resident #101 the night that he eloped from the facility, but that she had been told by LPN HH to keep an eye on him. CNA V reported that she was not aware that Resident #101 was an elopement risk. CNA V reported that she thought that LPN HH meant that Resident #101 was on 15-minute checks, and she had had last observed Resident #101 around 7:00-7:15 PM when she was collecting dinner trays near his room. CNA V reported that when LPN HH found her without Resident #101 she was told that they needed to do a head count because he might have left the facility. CNA V reported that after the staff completed a head count, she found out that Resident #101 had left the facility. CNA V reported that she thought that Resident #101 might have followed a resident's family member out of the facility, because she never heard an alarm. CNA V confirmed that the alarms in the facility were not very loud, and staff were unable to hear the alarms throughout the entire building. CNA V confirmed that Resident #101 was exit seeking prior to his elopement, and that she had observed him wandering the halls, and trying to open all of the facility doors. CNA V reported that she felt that Resident #101 needed 1:1 supervision, and that she did not feel like the facility was staffed to accommodate his needs the night that he eloped. CNA V reported that she did not think that she was supposed to be providing direct supervision for Resident #101 when LPN HH asked her to keep an eye on him the night that Resident #101 eloped. CNA V reported that she was the staff member that opened the facility door when Resident #101 returned from the hospital after he eloped. CNA V reported that Resident #101's wander guard did not alarm when he entered the facility. CNA V reported that she had informed LPN HH that Resident #101's wander guard did not alarm when he entered the facility. In an interview on 8/5/25 at 12:11 PM, CNA EE reported that she had observed Resident #101 attempting to exit the facility and wandering around the building prior to his elopement on 7/20/25. CNA EE reported that was she was by told by LPN HH told at the beginning of her shift that Resident #101 was exit seeking, and that staff needed to watch him. CNA EE reported that she had last seen Resident #101 in the hallway before she went into another resident room, and when she exited that resident's room around 8:00 PM, she was informed that Resident #101 had left the building and was found down the street. CNA EE reported that she did not hear any alarms going off in the facility but reported that could have been because she was in a resident room, and you could not hear the alarms inside a resident room. CNA EE confirmed that she knew Resident #101 was exit seeking, and that he had tried to remove his wander guard earlier in the night. In an interview in 8/5/25 at 12:22 PM, CNA S reported that he was working the night that Resident #101 eloped, but he was not working directly with Resident #101. CNA S reported that he had been told earlier in the shift that Resident #101 was exit seeking, and he had observed Resident #101 wandering around the facility around 6:30-6:45 PM. CNA S reported that he learned that Resident #101 was missing when the facility called a code to count all residents. CNA S reported that he did not know how often staff were checking on Resident #101 that night, and reported that the facility is often short staffed, and unable to adequately supervise residents. CNA S reported that we do the best we can, but there is only so much we can do. CNA S reported that he did not hear any alarms going off, but he would not have been able to hear the alarms if they were going off, because he was in the back of the building, and you cannot hear the alarms from the back of the building. In an interview on 8/6/25 at 7:47 AM, LPN W reported that she was working on 7/20/25 when Resident #101 eloped. LPN W reported that Resident #101 was highly exit seeking and that she had observed him walking around the facility and trying to open doors and entering resident rooms. LPN W reported that Resident #101 needed constant redirection. LPN W was not able to recall the last time that she had observed Resident #101 prior to his elopement from the facility. LPN W reported that she had heard the service door alarm a few times that night but reported that was common and the door would often beep if not closed all the way. LPN W reported that she did not hear the front door alarm, but that she may not have because it was too low to hear in resident rooms or most of the building. In an interview on 8/6/25 at 12:04 PM, CNA J reported that she had worked the night that Resident #101 had eloped from the facility. CNA J reported that she did observe Resident #101 wandering around the facility prior to his elopement and attempting to leave the facility. CNA J reported that she did hear the front door alarm go off once during the night when she went into the hallway to grab a care item, but she was in the middle of caring for a resident, so she did not respond to the alarm, and returned to the resident's room that she was caring for. CNA J reported that when she left the resident's room that she was caring for, the alarm was off, and shortly after that, the facility began a head count because Resident #101 had been found outside. CNA J reported that the facility is often short staffed on nights, which makes it hard to adequately monitor residents such as Resident #101 that are highly exit seeking.In an interview on 8/6/25 at 3:26 PM, CNA D reported that she had worked the night that Resident #101 had eloped, but she was not assigned to care for him. CNA D reported that she had observed Resident #101 wandering throughout the facility that night and recalled LPN HH telling her that all staff needed to keep eyes on him because he was confused and exit seeking. CNA D reported that the last time she had observed Resident #101 was around 6:00 PM, and then around 8:00 PM she had learned that he was missing when the facility called a code to search for him. CNA D reported that she did not hear any alarms go off that night but reported that staff were not able to hear alarms in resident rooms or most of the building. CNA D reported that there had been several occasions where she felt that the facility was not adequately staffed to safely supervise residents with higher acuity needs, such as Resident #101. CNA D reported that the service door would alarm frequently if not shut all the way, and that staff would often have to put in the code to turn off the alarm because staff did not ensure the door was closed all the way. During an observation and interview on 8/5/25 at 3:25 PM with Maintenance Director (MD) Q toured the facility with surveyor to test the wander guards and alarms. MD Q reported that he was not the staff member that was performing audits to ensure that the alarms for the wander guards on the doors were working, and he was not sure if anyone else was. At 3:35 PM, the front door was tested and noted to automatically lock when a wander guard got close to the door. As the wander guard alarm went off, this writer walked down the hallway and noted that the alarm could not be heard past room [ROOM NUMBER] in the first hallway and room [ROOM NUMBER] in the second hallway. It was noted that the area where the alarm could no longer be heard was about halfway down the hallways of the first two halls in the building. At 3:53 PM, this writer and MD Q went to the service door to test the alarm on that door. It was noted that the door was not closed all the way, and when MD Q brought the wander guard to the door, the door remained open and did not alarm as the wander guard passed through the door. MD Q reported that if staff did not ensure that the door was closed all the way, that this error could happen. In an interview and observation on 8/6/25 at 8:33 AM, Director of Nursing (DON) B checked the service door with a wander guard with this writer. DON B showed this writer that if the service door was not closed all the way, but a code had been entered (a code was required to be entered to open the door) that the door had a six second time lapse where a wander guard could go through the door without the door alarming or locking. DON B reported that she did not know if anyone in the facility was auditing the doors to ensure that the wander guard alarms were in working order. In an interview and observation on 8/6/25 at 9:02 AM, Regional Nurse Consultant (RNC) U and NHA A observed the service door with MD Q and this writer. RNC U and NHA A reported that the service door was working as it was supposed to, and that it would be impossible for a resident to exit through the service door with a wander guard because staff had to be available to enter the code for the door to not alarm.The Immediate Jeopardy that began on 7/20/25 was removed on 8/6/25 when the facility took the following actions to remove the immediacy.1. Resident returned from (local) hospital on 7/20/25 at 10:10pm, the front door locks down and requires keypad code to enter/exit. Staff were required to enter code into the keypad in order for resident to enter facility. The door and the wander guard was checked for function when he returned on 7/20/25. 2. 7/20/25. One-on-one was provided to resident until deemed appropriate. 3. Resident POA was notified 7/20/25, Physician was notified 7/20/2025. 4. 7/21/25 IDT met with POA to discuss potential transfer to appropriate locked dementia unit. POA in agreement and is going to visit facilities.5. All doors were tested by nurses and are latching appropriately on 7/20/25. 6. Maintenance Director tested the front door and service hall door and alarms are sounding/door lock down as appropriate when checked with wander guard on 7/21/25. 7. (Local service provider) has sent a quote for replacing the service hall doors 7/21/25, facility is waiting for approval for Capitol improvement request. Doors will be ordered and replaced. The service hall door is locked at all times and requires key pad code entry. The door has been checked for function and closes and locks as intended. The key pad will be replaced which has an improved enunciator to allow staff to hear if alarms are sounding and educated to check to ensure no residents are following them when going through doors on 7/11/25. 8. Staff were educated to provide one on one with actively seeking residents on 7/21/25. 9. Signs were placed on front door to remind families to check that residents are not following them outside when they exit on 7/21/25.10. DON/designee reassessed all residents for elopement risk 7/21/25, no new residents identified. 11. DON/designee checked Wander guards for working order/expiration date 7/21/25, all wander guards in working order. 12. Social Services checked all elopement books for accuracy 7/21/25, all books accurate. 13. DON/designee reviewed care plans for residents with elopement risk 7/21/25, no concerns noted.14. (Local service company) (fire and security) came to facility and assessed wander guard system 7/21/25, no concerns with door safety, noted alarm is not loud, will provide quote to change out the keypads.15. (Local service company) disabled the door release button at the nursing station and at the receptionist desk 7/21/25. Nurses must release doors by inputting code into the keypad when visitors leave. Will observe to ensure this is disabled. Facility provided documentation that (local service company) came to the facility on 7/21/25. 16. Receptionist is scheduled from 7am-7pm to monitor front doors, doors lock at 7pm and unlock at 7am. Staff member is assigned to monitor doors when receptionist is on break/lunch. 17. DON/designee-initiated education 7/21/25 on elopement policy/response to elopement (100% completed by 7/22/25). 18. (Local service company) to provide quote for new wander guard keypad that will increase the enunciator volume. 19, (Local service company) has provided a quote to replace service hall door (7/21/25). 20. The maintenance director/designee will check wander guard doors for functioning 7 days per week. 21. Education initiated 7/21/25, any staff not educated by 7/21/25 will be educated prior to working next shift, 71/94 employees educated 7/21/25. (100% completed by 7/22/25). Staff were educated on elopement policy, responding to alarms, ensuring resident safety and doing exterior observation when responding to the door alarms, key pad code has been changed and maintenance disabled exit release at nurse's station and front desk so that staff have to let visitors out/in after 7 pm ensuring safety of residents and ensuring residents are not exiting with visitors/staff and staff to provide/initiate one-on-one with actively exit seeking residents. Staff will contact DON and/or NHA if there is a need for one on one to assist with adequate staffing.22. DON/designee reeducated licensed nurses on following physician orders, audit tool shift to shift between nurses to ensure MAR/TAR (medication administration record/treatment administration record) is complete and to retrieve the wander guard checker to complete task prior to leaving shift on 8/6/25. An additional Accutech machine is being ordered on 8/6/25 to allow each side of the facility access to an Accutech machine. An Accutech machine has been available and in working condition. The facility provided education to nursing staff on documentation of wander guards, and the expectation to place the resident on 15-minute checks if unable to test wander guard. 23. NHA/DON reviewed the Elopement Policy and deemed appropriate 7/21/25. Resident #104 Review of an admission Record revealed Resident #104 was originally admitted to the facility on [DATE] with pertinent diagnoses which included personal history of traumatic brain injury.In review of the Incident Report dated 7/11/25 for Resident #104 which revealed, (Resident #104) went through the service doors and was retrieved by staff. He was assisted into the building at the front lobby. Resident stated he was going to the store . Wander guard in place and functioning properly .In a follow up interview on 8/6/25 at 12:19 PM, NHA A confirmed that Resident #104 had a wander guard on and was able to make it through the service doors without staff knowing. NHA A reported that she had completed an investigation into the incident and determined that staff did not close the door all the way and ensure that a resident did not follow them. NHA A was not able to provide evidence of her investigation. Review of the facility's Elopement Policy last revised 4/26/222 revealed, Policy: It is the policy of this facility to prevent to the extent reasonably possible, that elopement of guests/residents from the facility . Procedure: The facility will evaluate guest's/resident's risk for elopement upon admission, weekly x 4, quarterly, and with a significant change. Periodic reviews will be completed as deemed necessary by the interdisciplinary team.2. After the Risk for Elopement is completed, and a guest/resident is deemed at risk for elopement, the licensed nurse will: a. Assure the guest/resident has an identification band with guest/resident's name, and facility phone number. b. If the facility has a wandering system, the wandering device will be checked for functionality prior to placement on the guest/resident according to manufacturer's specifications. c. Verification of the placement of the wandering device will be done on each shift and documented on the MAR (Medication Administration Record) by the licensed nurse. d. The Social Worker/designee will create and maintain a current log for all guests/residents that are at risk for elopement. Minimally, this log will be kept at the nursing station, reception desk and/or additional locations as deemed appropriate by the facility's interdisciplinary team. e. Verification of unit functionality will be tested by the midnight shift licensed nurse using wandering testing device and documented on the [TRUNCATED]
Jul 2025 10 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #1234842Based on observation, interview and record review the facility failed to identify signs...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #1234842Based on observation, interview and record review the facility failed to identify signs and symptoms of a stroke for 1 (Resident #112) of 3 residents reviewed for change of condition, resulting in an Immediate Jeopardy when Resident #112 did not receive timely medical intervention for a stroke on 7/15/25 who then suffered significant loss of function of her left upper extremity, developing unilateral spatial neglect (condition where a person has difficulty noticing or responding to stimuli on one side of their body), facial droop, and decreased ability to communicate verbally.Findings include:The facility failed to accurately assess Resident #112 for a change in condition on 7/15/25 at 12:00pm when Physical Therapist (PT) JJ reported to Director of Nursing (DON) B that the resident exhibited new onset of left sided weakness, exceptional fatigue and a significant decline in the ability to self-transfer.The Immediate Jeopardy began on 7/15/25 when the facility failed to assess Resident #112 for a change in neurological status despite multiple reports of stroke like symptoms resulting in Resident #112 suffering significant loss of function of her left upper extremity, developing unilateral spatial neglect (condition where a person has difficulty noticing or responding to stimuli on one side of their body), facial droop, and decreased ability to communicate verbally. The Nursing Home Administrator (NHA) A was notified of the Immediate Jeopardy on 7/17/25 at 12:02pm. The surveyor confirmed by interview, and record review that the Immediate Jeopardy was removed on 7/17/25, but noncompliance remains at a scope of isolated and severity of harm due to sustained compliance has not been verified by the State Agency. Review of Treatment and Intervention for Stroke, www.cdc.gove/stroke/treament/index.html, revealed If you get to the hospital within 3 hours of the first symptoms of an ischemic stroke, you may get a type of medicine called a thrombolytic (a clot-busting drug) to break up blood clots. Tissue plasminogen activator (tPA) is thrombolytic. tPA improves the chances of recovering from a stroke. Studies show that patients with ischemic strokes who receive tPA are more likely to recover fully or have less disability than patients who do not receive the drug.Review of Impact of Time to Treatment on Endovascular Thrombectomy Outcomes in the Early Versus Late Treatment Time Windows, published 2023, https://www.ahajournals.org/doi/10/1161/STROKEAHA.122.040352, revealed The impact of time to treatment on outcomes of endovascular thrombectomy (EVT)(mechanical removal of clot in a blocked blood vessel) especially in patients presenting after 6 hours from symptom onset is not well characterized.increased time from symptom onset to treatment is significantly associated with lower change of independent ambulation and ability to be discharged home.Review of an admission Record revealed Resident #112 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: encounter for surgical aftercare following surgery on the circulatory system, aortic stenosis (narrowing of the valve in the large blood vessel branching off the heart), hyperlipidemia (high cholesterol), history of venous thrombosis (blood clot in a vein) and embolism (blood clot that has broken off and traveled into the blood stream), diabetes mellitus type 2 (condition in which the body cannot use insulin properly to regulate blood sugar levels), and morbid obesity.Review of a Minimum Data Set (MDS) assessment for Resident #112 with a reference date of 7/4/25, revealed a Brief Interview for Mental Status (BIMS) score of 12/15 which indicated Resident #112 was mildly cognitively impaired. Section B of the MDS revealed Resident #112 could always make herself understood with verbal expression. Section GG revealed Resident #112 required supervision for rolling side to side in bed.Review of a Care Plan for Resident # 112 with a reference date of 4/2/25, revealed a focus/goal/interventions of: Focus: (Resident #112) is at risk for cardiac complications r/t (related to)multiple cardiovascular diseases: hyperlipidemia, cardiac murmur, recent subaortic membrane resection (open heart surgery), aortic stenosis.Goal: Will be free from s/sx (signs and symptoms) of cardiac complications.Interventions:.observe/document/report to physician PRN (as needed) any s/sx of cardiac distress:.shortness of breath.In an interview on 7/16/25 at 2:31pm, PT JJ reported she conducted a therapy discharge assessment on Resident #112 on 7/15/25. PT JJ reported she had not previously provided therapy to the resident but had reviewed her therapy notes and was told by therapists who knew her well that Resident #112 was nearly independent with most tasks prior to her session on 7/15/25. PT JJ reported she recognized right away that Resident #112 appeared to be struggling with tasks that she had not needed assistance with during her prior therapy session. PT JJ reported Resident #112 did not have functional use of her left arm during the session, appeared exceptionally fatigued and was difficult to understand. PT JJ reported she went to DON B (who was caring for the resident that day) and inquired if Resident #112 had a history of having had a stroke. PT JJ reported she told DON B at that time that the resident appeared to have had a change in condition. PT JJ reported DON B told her to try to reapproach Resident #112 later because she was probably just tired. PT JJ reported she returned to Resident #112 a few hours later and again voiced her concerns to DON B. PT JJ reported during the second therapy session, Resident #112 required maximal assistance of 2 staff to transfer to bed, and she had previously been able to do so with only supervision assistance.In an interview on 7/16/25 at 4:21 DON B reported PT JJ came to her on 7/15/25 and reported Resident #112 had exhibited a change of condition that included left sided weakness during a therapy session that day. DON B reported she didn't notice any changes in the resident but had not cared for her before. DON B confirmed she did not complete a neurological assessment of Resident #112 at that time. DON B DON B reported when she spoke to Resident #112 at approximately 6:15pm on 7/15/25, Resident #112 thought she was having a panic attack and complained of shortness of breath.In an interview on 7/16/25 at 4:00pm, CNA F reported she cared for Resident #112 on 7/15/25 and noticed the resident required assistance of 2 staff to roll her in bed when she had been independent in prior days. CNA F reported Resident #112 also complained of pain but did not voice where the pain was, reported she was having a hard time breathing and she began mumbling and was not able to make herself easily understood. CNA F reported she told RN X that something else was going on, more than just anxiety, with Resident #112. CNA F noted that Resident #112 could not maintain her attention on simple care tasks and had become completely incontinent of urine.In an interview on 7/16/25 at 3:03pm, Registered Nurse (RN) C reported she was orienting to the position of Floor Nurse on 7/15/25 at approximately 5:00pm, when a CNA told her she was concerned about Resident #112 because she did not seem to be herself. RN C reported she did not know what Resident #112's baseline physical abilities were and did not complete a neurological assessment.In an interview on 7/16/25 at 4:41pm, RN X reported he cared for Resident #112 overnight on 7/15/25 into 7/16/25. RN X reported he did not know Resident #112 well and did not assess her during his shift. RN X reported he was told by DON B during a shift change report that Resident #112 was short of breath due to anxiety and had been put on oxygen.In an interview on 7/16/25 at 12:01pm, Registered Nurse (RN) O reported Resident #112 told her she was having the worst headache of her life during the morning medication pass on this date. When further queried, RN O reported Resident #112 said the headache started the previous day.During an observation on 7/16/25 at 9:30 AM, Certified Nursing Assistant (CNA) K assisted Resident #112 with personal cares while the resident was on the toilet. The resident's head was lying to one side onto her shoulder with her left arm limply hanging at her side. CNA K tried several times to have Resident #112 place her hand and arm on the railing next to the toilet while saying, You've got to help me. Put your arm up on the railing. Your head keeps flopping over and your arm is falling off. Pick it up and help me.In an interview on 7/16/25 at 12:21pm, Certified Nursing Assistant (CNA) K reported she provided morning care to Resident #112 early that day, around 9:00am. CNA K reported at that time, she noticed a significant decline in Resident #112's physical abilities in comparison to a previous date that she cared for the resident. CNA K reported during toileting, she noticed Resident #112's left arm was hanging at her side. CNA K reported she placed Resident #112's left hand on the handrail but it just fell off the rail when Resident #112 attempted to use it. CNA K reported Resident #112 appeared pale and lethargic. CNA K she told Licensed Practical Nurse (LPN) Y that something seemed wrong with the resident.In an interview on 7/16/25 at 4:10pm, LPN Y reported she was not the nurse caring for Resident #112 on 7/16/25 but CNA K came to her around lunch time and told her something was wrong with the resident. LPN Y reported she and CNA K could not find RN O, the nurse responsible for providing care to Resident #112 on 7/16/25. LPN Y reported some time around 11:45am, she assessed Resident #112 for possible stroke symptoms and found Resident #112's left arm was flaccid (condition in which the muscles do not contract), and she had no grasp in her left hand. LPN Y got a physician's order to send Resident #112 to the emergency room for further evaluation.Review of a Nurses Note for Resident #112 with a reference date of 7/16/25 at 1:14pm revealed resident assessed and resident stated she had the worst headache she has ever had, some blurry vision, chest pain, looked pale, vitals were all WNL (within normal limits).L (left) sided weakness noted on full left side, resident not able to hold left arm for 10 seconds without dropping, resident has been sent to. ED (emergency department).During an observation on 7/16/25 at 11:57am, an unknown male Emergency Medical Technician (EMT) assessed Resident #112's left sided weakness and stated to Registered Nurse (RN) O She (Resident #112) has had symptoms of a stroke since yesterday. There's nothing the hospital will be able to do for her. Review of Emergency Department History of Present Illness for Resident #112, with a reference date of 7/16/25 at 3:29pm revealed: Patient.presents from (skilled nursing facility name omitted) with concerns for stroke. They noted that patient had some slurred speech left-sided facility drop and left arm weakness.first noticed some left arm weakness yesterday when patient was participating in her physical therapy.Physical Exam: Patient with noted left-sided facial droop some slurring of the speech.does appear to neglect left side.does have weakness involving the left upper extremity.Information Gathering: I did consult (neurologist name omitted).he notes patient is not a candidate for any thrombectomy (removal of clot/blockage within blood vessel), very well outside any TNK (clot-busting medication) window.Final diagnoses: cerebrovascular accident (stroke).Review of a Physical Therapy Treatment Encounter Note for Resident #112 with a reference date of 7/11/25 at 3:21pm revealed Transfer training, toilet transfer at SBA (stand by assistance) .Review of an Occupational Therapy Treatment Encounter Note for Resident #112 with a reference date of 7/14/25 at 12:29pm revealed Patient participates in BUE (bilateral upper extremity) exercise with use of #1 wrist weight, completes 8 reps (repetitions).Review of a Physical Therapy Treatment Encounter Note for Resident #112 with a reference date of 7/15/25 at 12:00pm, revealed transfer training with min (minimal) A (assistance) to mod (moderate) A in bathroom.Comments: Patient is exceptionally fatigued during this session.required more assist than is typical. (DON B) notified of concerns of fatigue, increased assist and questionable decreased use of LUE (left upper extremity) during session.Review of CNA task documentation with a reference date of 7/14-7/15/25 revealed Resident #112 transferred from lying in bed to sitting at the side of the bed with supervision assistance on 7/14/25 at 4:35am. On 7/15/25 at 4:49 PM Resident #112's assistance level increased to needing 2 staff to complete the task. Resident #112 did not require assistance of 2 staff for this transfer any time prior to 7/15/25. Review of CNA task documentation with a reference date of 7/14-7/15/25 revealed Resident #112 transferred from the bed to a wheelchair with set up assistance on 7/14/25 at 4:35am but required assistance of 2 staff for the same transfer on 7/15/25 and 4:50pm and 11:27pm. Resident #112 did not require assistance of 2 staff for this transfer any time prior to 7/15/25.During an observation and interview on 7/17/25 at 8:48am, Resident #112 sat in a wheelchair in her room with her head turned and fixed to the right of midline (imaginary vertical plane that runs from head to toe). Resident #112's left arm and hand were supported on a pillow; her hand was swollen. Resident #112 reported she had a stroke and attempted to raise her left arm to shoulder height. Resident #112 raised her left arm approximately 2 off the pillow in a slow, uncoordinated motion and as she did so, her hand drooped downward and her arm fell back onto the pillow. No functional grip of left hand observed as the resident attempted to make a fist. Resident #112 confirmed she began feeling unwell, weak, and extremely fatigued on 7/15/25. Resident #112 reported she told a few staff members she did not feel well but she was not aware of all the stroke symptoms she was exhibiting at the time. Throughout the interview, Resident #112 spoke with a weak vocal quality and slowed speech. Resident #112 had to repeat herself several times to make herself understood. Resident #112's eye gaze remained fixed to her far right throughout the observation.The Immediate Jeopardy that began on 7/15/25 was removed on 7/17/25 when the facility took the following actions to remove the immediacy. 1. 1. Res #112 was assessed and sent to ER on [DATE] at 1:01pm and returned to the facility at 7/16/25 5:26pm, with a diagnosis of recent acute infarction(stroke). New order for an anticoagulant on readmission. Upon assessment of resident #112 on 7/17/25 with therapy resident is showing improvement.2. 2. DON B/designed completed assessments on all residents for change in condition, with review of progress notes and vital signs.3. 3. Nursing staff were re-educated on resident change of condition and assessing the resident and treatment on 7/17/25. Any licensed nurses will be educated prior to working their next shift.4. 4. CNA's were re-educated on reporting resident symptoms of a potential change of condition on 7/17/25. Any CNA not educated on 7/17/25 will be educated prior to working next shift.5. 5. An Ad Hoc QAPI meeting was held 7/17/25, including the Medical Director regarding review of the facility's process for identifying resident change of condition and documentation.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake 2563197. Based on observation, interview, and record review, the facility to ensure safety and ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake 2563197. Based on observation, interview, and record review, the facility to ensure safety and prevent a major injury 1 of 3 residents (R108) reviewed for safety, resulting in an Immediate Jeopardy when, on 7/2/25 at 5:04AM, R108 fell from a transferring position onto an exposed metal bracket at the end of her bed impaling her in the soft tissue of her left buttock entering the rectum cutting it and the anal sphincter and also suffering an open fracture of the pubis ramus. The injured tissues required surgical reconstruction and after complications, placement of an ostomy (surgery that creates a new opening in your body for waste to come out).Findings include:The Facility failed to identify environmental hazards and risks of an exposed bed frame bracket. On 7/2/25 at 5:40 AM, R108, who was a fall risk with two or more previous falls, was found impaled on the exposed bracket of her bed. The facility determined at the time of R108's fall on 7/2/25, there were eight additional resident beds that did not have the foot boards installed. An interview with Plant Maintenance (PM) M revealed the 8 beds did not have foot boards installed when they arrived and that only the bottom bracket where it attached was left on the bed. The Nursing Home Administrator (NHA) A reported not knowing how long the beds had been in use with the exposed bracket in place but added they have been in place longer than I've worked here.The Nursing Home Administrator (NHA) A was notified on 7/15/25 at 2:25 PM of the Immediate Jeopardy on 7/2/25 at 5:40 AM when R108 was found impaled on the exposed bracket of her bed after a fall. The surveyors confirmed by observation, interview, and record review, that the Immediate Jeopardy was removed on 7/2/25 but noncompliance remained at scope of isolated and severity of actual harm due to maintenance not fully trained in bed maintenance and safety and sustained compliance had not been verified by the state agency. According to the Minimum Data Set (MDS) dated [DATE], R108 scored 9/15 (moderately cognitively impaired) on her BIMS (Brief Interview Mental Status). R108 was occasionally incontinent and had diagnoses that included right artificial knee joint, cognitive communication deficit, and a history of falling. Section J-Fall History on Admission/Entry or Reentry, indicated R108 had two or more falls since admission or prior assessment with no injury. Section GG-Functional Abilities and Goals indicated a wheelchair was used for mobility.Review of R108's Emergency Medical Service (EMS) Run-Sheet dated 7/2/25 revealed, .Dispatch Reason.penetrating trauma.impalement.musculoskeletal/skin.back.trauma injury.fall.sacral-midline.puncture/stab wound.patient was attempting to get out of bed despite being wheelchair bound, when she fell on the L-shaped corner piece of her metal bed frame.On EMS arrival patient was laying on her right side, staff members had lifted her off the metal piece and laid her on the floor. There was a large, coagulated pool of blood.the post had held her up off the floor.Review of R108's 5th District EMS Field Notes dated 7/2/25 reported the resident was impaled by metal bed frame approximately 3-4 inches.Review of R108's Trauma/Surgical Critical Care History and Physical dated 7/2/25 revealed, .brought in as a Tier I Trauma.suffering a mechanical ground-level fall with her left buttock landing onto her metallic bed frame.3 to 4 inches of the exposed bed frame had entered the patient's soft tissue of her left buttock.noted to be fair amount of exsanguination and blood loss.some form of injury to her anal canal or rectum.complaining of left gluteal and buttock pain.Physical Assessment.anorectal 4 cm radial laceration outside the anoderm in the left lateral position with extruding subcutaneous fat and blood.there is a comminuted fracture of the left inferior pubic ramus and ischial tuberosity with surrounding subcutaneous gas.soft tissue hematoma in the left buttock/perineal region.warrant further exploration and endoscopy.admit.Operating today for rectal exam under anesthesia, flexible sigmoidoscopy, possible exploratory laparotomy, possible bowel resection.Review of Investigation authored and provided by NHA A on 7/2/25 reported at approximately 5:40 AM, a nurse was in the hallway near the resident's room and heard a noise. Upon entrance to the room, the nurse noticed the resident had a fall at the end of her bed. The resident was sent to the ER for further evaluation. Once evaluated in the ER, the facility learned that (R108) had a fracture to her left inferior pubic ramus. It was noted the Investigation did not mention the penetrating trauma/impalement of a metal bracket to the resident's buttock that caused bleeding.Review of R108's Care Plan revealed:-10/15/2025, focused on Risk for Decline in Cognition and had impaired cognitive function or impaired thought processes related to and including dementia and cognitive communication deficit. The goal for the resident included having her needs met daily using interventions that included anticipate and meet needs as needed and anticipating needs from non-verbal indicators and past preferences as known.-10/3/2024, focused on Risk for Fall related injury and falls related to history of falls, decreased mobility, weakness, potential for shortness of breath due to COPD, osteoarthritis, and impaired cognition. Goals included the resident was to be free from injury related to falls using interventions that included the wheelchair next to the bed (11/16/24), frequent checks (11/10/24), and keep the resident's environment as safe as possible (10/3/24).-10/10/24 focused on Functional Ability Deficit and required assistance with self-care/mobility related to and included impaired balance, impaired mobility, decreased endurance, decreased standing balance, pain, history of falls and incontinent of bowel and bladder. The goal was self-care with improvement or maintain current level of function using interventions that included dependence on helper for ambulation/walking and bed mobility (substantial/maximal assistance) for lying to sitting on side of bed.During an interview on 7/15/25 at 9:42 AM, Registered Nurse (RN) N stated, The bracket from the end of the bed did not have a footboard. The bracket was impaled in (R108's) right side buttock looking like it was going to rip right through the skin. I don't think she was totally all the way on the floor. The bracket was holding her up off the floor. There was blood on the floor about plate size around her leg to buttock. R108 was a fall risk and was not steady on her own. I do believe she had fallen before. I was assigned to the other side of the building and coming towards the front. I was not asked to give a written witness statement. No one from administration talked to me about the incident.During an interview on 7/15/25 at 10:06 AM, Certified Nursing Assistant (CNA) E stated, I was not working the evening (R108) fell. She did not have a lot of falls. She used to fall but not lately.During an interview on 7/15/25 at 10:38 AM, RN Q stated, (R108) is my family and I work at the facility. (R108) had fallen onto the bracket that was supposed to hold the footboard to her bed. The footboard was not there. The bracket was 6 high. I was told the call light was on, she was able to use the call light baseline cognitively. Her wheelchair was at the end of the bed. She likes to have it by her side so she can use the handrail to help her get up. The metal bracket impaled in (R108's) left buttock. It went 3 into her rectum, it cut her sphincter muscle and cut her anus. The bracket went so far into her it fractured her left buttock bone, pubic rami. (R108's) primary nurse on 7/2/25 told me he and a housekeeping aide manhandled the bed to twist it and get it out of her. They lifted the head of the bed to pull the bracket out of her. (R108) was sent to the ER for evaluation and had surgery to stitch the rectum, anus, and sphincter back together. Two openings were left to drain fluids. (R108) also had a fractured a left pubic [NAME]. The drain did not drain well enough, so a wound vac was applied. She was discharged back to the facility on July 11th (2025). On July 14th (2025), (R108) was covered in stool. The wound vac was unable to work with the amount of stool coming out (R108), and it looked like it was sucking in stool and not fluids. From the path the metal bracket made directly to the pubic [NAME], stool followed it and caused an infection in the fractured bone. The stool was constantly flowing because of the injuries. (R108) had to go back to the hospital for surgery and have a permanent colostomy (a surgical procedure that creates an opening (stoma) in the abdomen through which a portion of the colon is brought to the surface, allowing waste to be eliminated into an external pouch) because the infection went into the bone.During an interview on 7/16/25 at 4:45 PM, RN X stated, I was in a resident room one or two door over from (R108) when I heard a crash. I went into (R108's) room and she was on the floor. She was going down on her right side. When I made my assessment there was something sticking up in her bottom, and it dawned on me it was the metal bracket of the bed. It was sticking up and I could see the shape of the bracket through her skin. It was a judgement call to try to get her off the bracket. I didn't want it to go through the skin and make more bleeding. Housekeeping Aide BB and RN N moved the bed to get (R108) off the bracket. The bracket entered between her butt cheeks. The blood was running out. There was something else that was coming out that looked like fat. It was yellow in color. It was adipose tissue. (R108) was supposed to have help to get up because she was unstable on her feet. That bracket was for a foot board. I think this accident would never have happened if the footboard had been on it like it was supposed to be. Why wasn't the footboard on there? The Administrator did not have me make a written witness statement. I showed the Administrator the bracket. There were metal brackets like the one (R108) fell onto on beds being used by other residents.Review of R108's Progress Note revealed:-7/2/25 5:40 AM, revealed, .a crash was heard.(R108) was observed lying on her right side with her left buttocks impaled on a bracket used to mount a footboard on the bed. The bracket had entered her butt checks and was pressing the lateral side of her buttocks out.the bed was moved to the point where she was no longer impaled.transported to (name of hospital) by ambulance.-7/11/25 8:24 PM, revealed, .arrived to the facility at 4:45 PM.full depth tunneling. 1st opening on side of rectum.2nd opening near labia.-7/14/25 00:00 AM, revealed, fall, fracture, buttock wound.hospitalized from 7/2-7/11 with left buttock wound secondary to inserted bed frame from a fall.left inferior pubic rami fracture.washout in operating room with reconstruction of anal sphincter on 7/2.-7/14/25 5:42 PM, revealed, 2:45 PM wound vac changed to coccyx attempted.soft stool surrounding wound site and drain tube area. Noted drain area on right lower buttock to be sealed shut and area swollen, firm, tender, and warm.resident is painful with direct touch to area. EMS to transport (to ER for evaluation).The Immediate Jeopardy began on 7/2/25 and was removed on 7/2/25 when the facility took the following actions to remove the immediacy:1. On 7/2/25, Resident 108 was assessed for injury post fall, and sent to ER via EMS. Family and Physician notified of incident.2. On 7/2/25 at 9:00 AM, the Maintenance director removed brackets off the bed of Resident 108. There were 8 beds identified that did not have footboards, those beds will be replaced. An order was placed for new beds that arrived 7/15/25.3. On 7/3/25, a new bed was delivered for Resident 108 and installed, the old bed removed.4. On 7/2/25, at 9:15 AM, The NHA and Maintenance director completed an assessment on all beds in the facility for any sharp edges and/or brackets. Any beds with brackets in place were immediately removed. No beds presented with safety issues as of 7/2/25.5. On 7/10/25, The RCC completed a 100% audit on all beds to assess for sharp edges/protruding brackets. There were no beds that presented a safety risk.6. On 7/2/25, education was initiated with staff via Onshift and in person to observe equipment for protruding parts/sharp edges and to report to NHA/Maintenance immediately. Staff are to remove equipment immediately from use and put work order into TELS. Any staff not educated by 7/2/25 will be educated on the next working shift. There were 94 staff members educated via Onshift on 7/2/25, 44 of 94 employees have wet signature for in-person training on 7/2/25.7. On 7/2/25, staff were educated to not alter equipment, including beds, to ensure resident safety. There were 94 staff members educated via Onshift on 7/2/25, 44 of 94 employees have wet signature for in-person training on 7/2/25.8. On 7/2/25, an Ad Hoc QAPI was held to review policy and deficient practice, including the Medical Director.9. Beginning 7/2/25, Maintenance/Designee will conduct a monthly assessment of beds per TELS schedule to assess any broken equipment, protruding/sharp edges ongoing. Audit to include missing equipment/broken equipment. The first assessment completed 7/2/25.10. On 7/2/25, the Maintenance Director completed an Entrapment Log assessment on all beds. Beds that had a discrepancy on the Entrapment Log were resolved by Maintenance on 7/2/25. The maintenance director was re-educated on 7/16/25 on the correct manner in which to conduct and document bed audits to ensure resident safety.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0909 (Tag F0909)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake 2563197. Based on observation, interview and record review, the facility failed to perform rout...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake 2563197. Based on observation, interview and record review, the facility failed to perform routine inspections and maintenance to ensure safety of resident beds for 1 of 1 resident (R108) reviewed for bed safety, resulting in a life-altering injury for R108 and potential for further injury for 9 additional residents who had foot-board brackets on their beds with no foot board.Findings include: According to the Minimum Data Set (MDS) dated [DATE], R108 had a BIMS (Brief Interview Mental Status) of 9/15, indicating the resident was cognitively impaired. Diagnoses that included cognitive communication deficit and history of falling. Review of R108's Progress Note dated 7/2/25 5:40 AM, revealed, .a crash was heard.(R108) was observed lying on her right side with her left buttocks impaled on a bracket used to mount a footboard on the bed. The bracket had entered her butt checks and was pressing the lateral side of her buttocks out During an interview on 7/14/25 at 9:52 AM, with Nursing Home Administrator (NHA) A and Maintenance Director M, Maintenance M reported there were a total of 9 beds that had two metal brackets, approximately 4 with a pointed top that extended up from a 90-degree bend at the end of the bed to hold a footboard. There were no footboards to place in the brackets with the beds being in use from before he had taken over as Maintenance since May of 2025. NHA A reported she had no idea how long the beds had been in use with the exposed bracket in place but added they (metal brackets) have been in place on the beds with no footboards longer than I've worked here. During an interview on 7/15/25 at 9:42 AM, Registered Nurse (RN) N stated, (R18's) bed had metal brackets at the end of the bed that was sticking up. There was no footboard in them. One bracket had impaled (R108) into her left buttock. During an interview on 7/15/25 at 10:38 AM, RN Q stated, I work at the facility and (R108) is my family member. I saw (R108) on the morning of the incident. There were two metal brackets approximately 6 high at the end of the bed that were supposed to hold a footboard. There was no footboard in the brackets. Review of facility Closed Work Orders, dated 3/1/25-7/14/25 indicated not one of the nine beds with exposed metal brackets had been listed on the work order list.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes #1234837.Based on interview, and record review, the facility failed to ensure residents were t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes #1234837.Based on interview, and record review, the facility failed to ensure residents were treated with dignity and respect in 1 (Resident #100) of 3 resident reviewed for dignity, resulting in a staff member refusing to assist Resident #100 with care needs Findings include:Review of an admission Record revealed Resident #100 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: depression (persistent sad mood with loss of interests), anxiety disorder (condition characterized by excessive and persistent worry), chronic obstructive pulmonary disease (group of lung diseases that block airflow and make it difficult to breath) and chronic systolic heart failure (condition in which the heart's main pumping chamber can't pump enough blood to meet the body's needs).Review of a Minimum Data Set (MDS) assessment for Resident #100 with a reference date of 4/29/25, revealed a Brief Interview for Mental Status (BIMS) score of 12/15 which indicated Resident #100 was mildly cognitively impaired.Review of a Care Plan for Resident # 100 with a reference date of 3/17/25, revealed a focus/goal/interventions of: Focus: (Resident #100) has experienced trauma at some point the past. Goal: Will feel safe in the current situation. Interventions: .Establish and maintain a trusting relationship.Maintain a calm non-threatening relationship by listening to the resident.move slowly and avoid sudden movements.provide reassurance to the resident that she is safe and the facility is doing what is needed to maintain safety for all.In an interview on 7/21/25 at 2:48pm, Family Member (FM) V reported Resident #100 voiced concerns several times that the staff would not help her with care tasks and Resident #100 voiced she was worried she would not get the care she needed. FM V reported Resident #100 told her one time a staff member left her on the toilet and refused to help her, and that was she did not trust the staff as a result.In an interview on 7/21/25, at 4:05pm, Licensed Practical Nurse (LPN) II reported she was Resident #100's nurse on 4/21/25. LPN II reported as she stood midway down the hall on 4/21/25 at approximately 11:00am, she saw Certified Nursing Assistant (CNA) NN storm out of Resident #100's room. CNA NN quickly approached LPN II, was out of breath, sweating, had a reddened face and furrowed brow when she said, I can't take care of her (Resident #100)! in an angry tone of voice. LPN II reported she immediately went to Resident #100's room and found her sitting on the toilet, crying, frustrated and sad. LPN II reported Resident #100 said she had requested CNA NN get her 2 basins of water so she could wash herself up and when she did, CNA NN became very angry, shoved a walker that was in the room, told Resident #100 could walk and could do it herself and refused to help her. LPN II reported Resident #100 calmed down after being reassured and LPN II provided the basins she needed. LPN II reported she felt CNA NN's actions toward Resident #100 were very unreasonable and constituted abuse. LPN II reported she immediately reported the incident to management.Review of an Incident Report for Resident #100 with a reference date of 4/21/25 at 11:00am revealed Incident Description: Staff nurse reported to this nurse manager that the resident voiced she had concerns related to her caregiver. Resident description: She (CNA NN) seemed to have an attitude.she said she saw me walk in my room before and I could do it, but I can't. I need help and I can't do it myself. It was warm in my room, and I asked to change clothes.she wouldn't help me change my pants into shorts.Review of an Incident Investigation Report with a reference date of 4/21/25 at 12:13pm revealed Staff member spoke rudely to a resident and would not assist her.Review of an Investigation Report with a reference date of 4/28/25 revealed (Resident #100)stated (CNA NN) was rude and would not listen to me or help me and was upset.(Resident #100) reports CNA swung a wheelchair around quickly, hitting the toilet with the wheelchair and stated If you are going to have a problem, I'll just get you into the chair.(Resident #100) states during care CNA.refused to wash her up and.refused to change her pants.(CNA NN name omitted) states nothing happened.during the interview (CNA NN) ignored questions. answering questions with remarks unrelated to the questions.denies any further behaviors or denial of care.Intervention: (CNA NN) was terminated due to allegations of neglect.Attempts to contact CNA NN were not successful at the time of the completion of the survey.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake 2563197 and 2564437Based on interview and record review, the facility failed to ensure an incid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake 2563197 and 2564437Based on interview and record review, the facility failed to ensure an incident of neglect (unsafe environment) was reported accurately to the State Agency in 1 of 1 resident (R108) reviewed for reporting, resulting in inaccurate information being reported regarding an incident to the State AgencyFindings include:According to the Minimum Data Set (MDS) dated [DATE], R108 scored 9/15 (moderately cognitively impaired) on her BIMS (Brief Interview Mental Status). R108 was occasionally incontinent and had diagnoses that included right artificial knee joint, cognitive communication deficit, and a history of falling. Section J-Fall History on Admission/Entry or Reentry, indicated R108 had two or more falls since admission or prior assessment with no injury. Section GG-Functional Abilities and Goals indicated a wheelchair was used for mobility. Review of R108's Emergency Medical Service (EMS) Run-Sheet dated 7/2/25 revealed, .Dispatch Reason.penetrating trauma.impalement.musculoskeletal/skin.back.trauma injury.fall.sacral-midline.puncture/stab wound.patient was attempting to get out of bed despite being wheelchair bound, when she fell on the L-shaped corner piece of her metal bed frame.On EMS arrival patient was laying on her right side, staff members had lifted her off the metal piece and laid her on the floor. There was a large, coagulated pool of blood.the post had held her up off the floor. Review of R108's 5th District EMS Field Notes dated 7/2/25 reported the resident was impaled by metal bed frame approximately 3-4 inches. Review of R108's Trauma/Surgical Critical Care History and Physical dated 7/2/25 revealed, .brought in as a Tier I Trauma.suffering a mechanical ground-level fall with her left buttock landing onto her metallic bed frame.3 to 4 inches of the exposed bed frame had entered the patient's soft tissue of her left buttock.noted to be fair amount of exsanguination and blood loss.some form of injury to her anal canal or rectum.complaining of left gluteal and buttock pain.Physical Assessment.anorectal 4 cm radial laceration outside the anoderm in the left lateral position with extruding subcutaneous fat and blood.there is a comminuted fracture of the left inferior pubic ramus and ischial tuberosity with surrounding subcutaneous gas.soft tissue hematoma in the left buttock/perineal region.warrant further exploration and endoscopy.admit.Operating today for rectal exam under anesthesia, flexible sigmoidoscopy, possible exploratory laparotomy, possible bowel resection. Review of Investigation authored and provided by NHA A on 7/2/25 reported at approximately 5:40 AM, a nurse was in the hallway near the resident's room and heard a noise. Upon entrance to the room, the nurse noticed the resident had a fall at the end of her bed. The resident was sent to the ER for further evaluation. Once evaluated in the ER, the facility learned that (R108) had a fracture to her left inferior pubic ramus. It was noted the Investigation did not mention the penetrating trauma/impalement of a metal bracket to the resident's buttock that caused bleeding. During an interview and record review on 7/22/25 at 1:20 PM, Nursing Home Administrator (NHA) A reported information in an investigation/summary report sent to the State Agency should include apparent injuries that were linked to the incident. NHA A further stated, I did not omit (R108's) injuries, I just didn't know she had a fracture until after she went to the ER for evaluation. When asked why she did not report R108 was impaled with a metal bracket from her bed and there was blood loss, NHA A did not have an answer.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide individualized activities designed to support ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide individualized activities designed to support the psychosocial well-being of 1 of 3 Residents (Resident #104) reviewed for activities, resulting in a potential for feelings of social isolation, loneliness, anxiety and boredom. Findings include:Review of Revolutionizing the Experience of Home by Bringing Well-Being to Life: The [NAME] Alternative Domains of Well-Being, Copyright 2012, Rev. 2020, revealed The [NAME] Alternative defined one domain of wellness as Connectedness- the state of being connected; alive.engaged, involved. Without meaningful interactions the individual can become disconnected.develop loneliness, helplessness, and boredom.Resident #104Review of an admission Record revealed Resident #104 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: anxiety disorder (persist feelings of worry that interfere with daily life), stroke (damage to the brain from interruption of its blood supply), and pressure injury to heels, sacral region(bottom).Review of a Care Plan for Resident #104 with a reference date of 1/29/25, revealed a focus/goal/interventions of: (Resident #104) has a psychosocial well-being problem actual r/t (related to) anxiety disorder, aphasia (loss of ability to verbally communicate) .Goal: Will have no indications of psychosocial well-being problem by review date. Interventions.invite and encourage participation in activities of interest and provide room [ROOM NUMBER]:1 activities as needed.Review of a Minimum Data Set (MDS) assessment for Resident #104 with a reference date of 3/1/25 revealed a Brief Interview for Mental Status (BIMS) score of 99 which indicated Resident #104 was not able to complete the interview. Section GG revealed Resident #104 was dependent for bed mobility and transferring from bed to wheelchair. Section M revealed Resident #104 had one or more unhealed pressure ulcers. In an interview on 7/10/25 at 2:52pm, Family Member (FM) U of Resident #104 reported she was concerned because the resident received very little social interaction or stimulation and spent most of his time alone. In an interview on 7/22/25 at 8:47am FM U reported prior to his admission to the facility, Resident #104 enjoyed hunting, fishing, spending time outdoors, being with his pets (cat and dog), caring for his chickens, watching television, being around people, listening to music of all types both in Spanish and English, and doing mechanical work. FM U described Resident #104 as the type of person that was always on the move. FM U reported she felt it would improve Resident #104's quality of life if the facility assisted him with going outdoors regularly, ensured he had social interaction, and gave him objects to manipulate with his hands. FM U also reported that Resident #104 was Catholic and described practicing his faith as very important to him. FM U reported the Activities Director had not inquired about Resident #104's usual leisure interests and his religious preferences.During an observation on 7/14/25 at 11:12pm, Resident #104 was awake, lying in bed in a quiet, darkened room. The privacy curtain was partially pulled around his bed. Resident #104's eyes were cast toward the bare wall. Resident #104 had no personal belongings or pictures within his view. The window was not within his view. During an observation on 7/15/25 at 9:27am, Resident #104 was alone, lying awake in his bed. The room was quiet, lights turned off. During an observation on 7/21/25 at 9:14am, Resident #104 was alone, lying asleep in his bed.During an observation on 7/15/25 at 12:48pm, Resident #104 was alone, lying awake in his bed. The room was quiet. Resident #104's eyes were directed toward a bare wall as he fidgeted with the tab of his incontinence brief. During an observation on 7/16/25 at 10:04am, Resident #104 was alone, lying awake in his bed.During an observation on 7/16/25 at 10:29am, Resident #104 was alone, lying awake in his bed, fidgeting with his shirt.During an observation on 7/21/25 at 9:14am, Resident #104 was alone, lying asleep in his bed.During an observation on 7/21/25 at 12:08pm, Resident #104 was alone, lying awake in his bed, fidgeting with the tab of his incontinence brief and then began pulling on the edge of his bed sheet. In an interview on 7/21/25 at 12:09pm, Registered Nurse (RN) O reported Resident #104 frequently fidgeted with his brief, clothing, sheets, and had pulled his urinary catheter out on this date. RN O reported Resident #104 appeared restless frequently but could not tolerating being up in his wheelchair due to the wounds on his bottom. RN O reported Resident #104's health had prohibited him from being out of bed regularly for months. During an observation on 7/22/25 at 9:52am, Resident #104 was asleep in his bed. The light was on, and his room was quiet. In an interview on 7/22/25 at 9:54am, RN AA reported he had not seen activity staff provide 1:1 room visits to Resident #104. In an interview on 7/22/25 at 9:57am, Licensed Practical Nurse (LPN) HH reported Resident #104 could not tolerate getting out of bed regularly because doing so caused his wounds to worsen and he appeared to be in pain when he was in his wheelchair. LPN HH reported she had not witnessed activity staff provide 1:1 room visits to Resident #104 on a regular basis. In an interview on 7/22/25 at 10:15am, Activities Director (AD) QQ reported to meet psychosocial needs, residents who cannot get out of bed daily should receive 1:1 room visits 2-3 times per week, with each visit lasting a minimum of 15 minutes. AD QQ' confirmed all 1:1 room visits provided should be documented on the Individual Activity Record form. AD QQ reported Resident #104 could not tolerate being out of bed daily because he had wounds on his bottom. AD QQ confirmed Resident #104 did not have a television in his room. AD QQ reported she did not know Resident #104's leisure interests or religious preferences. When further queried, AD QQ reported the facility did not offer religious services that were based in Catholicism. Review of a Individual Activity Record for Resident #104 with a reference date range of 4/2025-7/2025 revealed Resident #104 received 2 1:1 room visits during the 3-month time frame. Review of a Activities Program policy with a reference date of 8/23/24 revealed Policy: The facility provides an ongoing activity program based on the individual resident comprehensive evaluation, care plan, and stated preferences.Recreational activities are designed to improve the resident's quality of life. Using the reasonable person concept, though Resident #104 could not recall and verbalize his preferences and needs due to his cognitive limitations, he clearly was not offered individualized activities that supported his psychosocial well-being.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake # 123442Based on interview and record review, the facility failed to assess and monitor residen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake # 123442Based on interview and record review, the facility failed to assess and monitor resident nutritional status in 1 of 3 residents (Resident #105) reviewed for notifications, resulting in a 12% weight loss for Resident #105.Findings include:Resident #105Review of an admission Record revealed Resident #105 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: encounter for surgical repair aftercare following surgery on the nervous system, dysphagia (difficulty swallowing) and weakness.Review of a Minimum Data Set (MDS) assessment for Resident #105 with a reference date of 5/3/25, revealed a Brief Interview for Mental Status (BIMS) score of 12/15 which indicated Resident #105 was mildly cognitively impaired. Section K revealed Resident weighed 191 pounds at the time of admission and was on a mechanically altered diet. Section L indicated the resident experienced mouth or facial pain, discomfort or difficulty with chewing. Review of a Care Plan for Resident # 105 with a reference date of 4/26/25, revealed a focus/goal/interventions of: (Resident #105) is at nutritional and/or dehydration risk R/T (related to): medical dx (diagnoses) including intracranial abscess and granuloma (area of infection and localized cluster of immune cells with the skull).mechanically altered texture(diet); refused mech(mechanical) soft, preferred pureed texture.at risk for malnutrition. Goal: Will not have unplanned significant weight change =/-5% x 30d (days).Interventions: .Notify RD (Registered Dietitian), family and MD (Doctor of Medicine) of significant weight changes.Observe and evaluate weight and weight changes.Review of an Infectious Disease Progress Note hospital record for Resident #105, with a reference date of 4/21/25 revealed Clinical Weight: 93.5kg (kilograms) (206 pounds).Review of a Nutritional Risk Screening Assessment for Resident #105 with a reference date of 4/29/25 revealed 1. A. Most Recent Weight 191.2 date: 4/26/25. 2. Screening: A. Moderate decrease in food intake.D. has suffered psychological stress or acute disease.F. Body Mass Index (BMI)=BMI 23 or greater.Score: 9. Category: At Risk of Malnutrition.In an interview on 7/12/25 at 12:17pm, Family Member (FM) W reported Resident #105 lost a significant amount of weight during his stay at the facility. FM W reported she frequently asked staff how much Resident #105 had eaten and was worried he was not receiving enough assistance at mealtime. FM W reports she voiced her concern about Resident 105's weight loss but nothing was done.Review of a Weight Summary Report for Resident #105 revealed the resident weighed 191.2#'s on 4/26/25, 168.9#'s on 5/7/25, and 168.9# on 5/12/25. Resident #105 lost 22.3 pounds/12% of his total body weight in 11 days.In an interview on 7/21/25, at 10:17am, RD OO reported per facility policy, she and the physician should be notified when a resident experiences a weight loss greater than 5% of their body weight. RD OO reported she was not notified of Resident #105's 12% weight loss. RD OO reported it was important that both she and physician receive prompt notification if a resident loses a significant amount of weight (greater than 5%) because that would warrant further medical evaluation to determine underlying causes, need for new diet orders, and need for the addition of supplements to support nutritional needs. RD OO reported Resident #105 was healing from a major surgery and studies had shown that optimizing a resident's nutrition correlated with better outcomes following major medical issues. When further queried about the lack of RD/physician notification of Resident #105's significant weight loss, RD OO reported she relied on nursing management and the Certified Dietary Manager to oversee monitoring of each resident's weight, but the facility had a change in staff and Resident #105's weight loss may have been overlooked.In an interview on 7/21/25 at 2:37pm, Director of Nursing (DON) B reported it was the nursing staff's responsibility to communicate a resident's weight loss to the RD and to the physician. DON B confirmed that based on the documented weights, Resident #105 had a 22-pound weight loss, and there was no documentation that the RD or the physician had been notified.Review of Physician Notes for Resident #105 from 4/26-5/8/25 revealed no acknowledgement of the resident experiencing a significant weight loss or further evaluation of nutritional needs.Review of a Weight Management policy with a reference date of 9/22/23 revealed Policy: Residents will be monitored for significant weight changes.any resident with unintended weigh loss will be evaluated by the interdisciplinary team (IDT).Dietary Manager, Unit Manager and /or the RD are to communicate weight changes to the IDT, attending physician.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes #1234844 and #1234842Based on observation, interview and record review the facility failed to ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes #1234844 and #1234842Based on observation, interview and record review the facility failed to ensure facility staff documented resident care in the medical records for 2 residents (Resident #104 and Resident #105) reviewed for records, resulting in the potential for worsening of health conditions in incontinuity of care. Findings include:Resident #104Review of an admission Record revealed Resident #104 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: stroke (damage to the brain from interruption of its blood supply), and pressure injury to heels, sacral region(bottom).Review of a Minimum Data Set (MDS) assessment for Resident #104 with a reference date of 3/1/25 revealed a Brief Interview for Mental Status (BIMS) score of 99 which indicated Resident #104 was not able to complete the interview. Section GG revealed Resident #104 was dependent for bed mobility and transferring from bed to wheelchair. Section H revealed Resident #104 had an indwelling urinary catheter in place. Section M revealed Resident #104 had one or more unhealed pressure ulcers. Review of a Care Plan for Resident # 104 with a reference date of 1/19/25, revealed a focus/goal/interventions of: 1. (Resident #104) unable to tolerate nutritionally adequate food.requiring the use of feeding tube.Goal: Will be free from aspiration. Intervention: Provide care to (Resident #104's) tube site as ordered. 2. (Resident #104) is at risk for urinary tract infection. Goal: will show no s/sx (signs and symptoms) of urinary tract infection. Interventions: provide catheter care per policy. 3. (Resident #104) has actual impairment to skin.Goal: Will have no complications related to deep tissue injury. Interventions .treatment to skin impairment per order.Review of a Treatment Administration Record for Resident #104 with a reference date of July, 2025 revealed 1. Physician Order: Cleanse Peg Tube site with wound cleanser and apply dry dressing every evening shift, start date 6/26/25. This treatment was not documented on 7/2/25 and 7/19/25. 2. Wound Care: Right heel, betadine soak, abd (abdominal) pad and wrap with kerlix, everyday shift for wound care, start date 6/29/25. This treatment was not documented on 7/16/15 and 7/19/25. 3. Apply skin prep to red area on right medial foot Q (every) shift until resolved, start date 7/11/25. This treatment was not documented on either shift on 7/16/25 and 7/19/25. 4. Dakins (1/2 strength) External solution, Apply to wounds topically every shift, start date 6/25/25. This treatment was not documented on the night shift for 7/2/25, day shift for 7/16/25, day or evening shift on 7/19/25. 5. Foly catheter care with soap and water, start date of 6/26/25. This care was not documented on the night shift of 7/2/25, the day shift of 7/16/25, the day or evening shift of 7/19/25. 6. Wounds: bilateral Buttock: Irrigate wound with saline, apply triad creme to surrounding skin, pack with Daki's Dampened Kerlix gauze every shift, start date 6/29/25. This treatment was not documented on the night shift on 7/2/25, the day shift on 7/16/25, the day or night shift on 7/19/25. Resident #105Review of an admission Record revealed Resident #105 was originally admitted to the facility on [DATE] with pertinent diagnoses which included: encounter for surgical repair aftercare following surgery on the nervous system, dysphagia (difficulty swallowing) and weakness.Review of a Minimum Data Set (MDS) assessment for Resident #105 with a reference date of 5/3/25, revealed a Brief Interview for Mental Status (BIMS) score of 12/15 which indicated Resident #105 was mildly cognitively impaired. Section K revealed Resident weighed 191 pounds at the time of admission and was on a mechanically altered diet. Section L indicated the resident experienced mouth or facial pain, discomfort or difficulty with chewing.Review of a Care Plan for Resident # 105 with a reference date of 4/26/25, revealed a focus/goal/interventions of: 1. (Resident #105) is at nutritional and/or dehydration risk R/T (related to): medical dx (diagnoses) including intracranial abscess and granuloma (area of infection and localized cluster of immune cells with the skull).mechanically altered texture(diet); refused mech(mechanical) soft, preferred pureed texture.at risk for malnutrition. Goal: Will not have unplanned significant weight change =/-5% x 30d (days).Interventions: .Notify RD (Registered Dietitian), family and MD (Doctor of Medicine) of significant weight changes.Observe and evaluate weight and weight changes.2. Focus: (Resident #105) is at risk for urinary tract infection and catheter related trauma. Goal: Catheter will remain.without complications. Interventions: Observe/record/report to physician s/sx (signs and symptoms) of UTI (urinary tract infection) .Review of a Treatment Administration Record for Resident #105 with a reference date of May, 2025 revealed Physician's Orders: 1. Incentive Spirometry, every shift for immobility-reduced physical function for 14 days, start date 4/27/25. Training and use of the incentive spirometer was not documented on the night shift on 5/6/25. 2. Apply skin prep to intact blister once daily, location right heel, everyday shift for wound. Start date 5/3/25. This treatment was not documented on 5/11/25. 3. Foley catheter care three times a day, start date 4/27/25. This care was not documented for 2 of 3 opportunities on 5/11/25.In an interview on 7/21/25, at 2:37pm, Director of Nursing (DON) B confirmed the documentation of physician ordered treatments and cares was incomplete for Resident #104 and Resident #105. DON B confirmed this deficient practice could result in treatments being missed, worsening of conditions and resident changes not being identified. DON B reported she had not been able to monitor treatment and care documentation to ensure completion.According to [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME]; Hall, [NAME]. Fundamentals of Nursing.Health care provider- initiated interventions are dependent nursing interventions, or actions that require an order from a health care provider. The interventions are based on the health care provider's response to treating or managing a medical diagnosis .As a nurse you intervene by carrying out the health care provider's written and/ or verbal orders. Administering a medication, implementing an invasive procedure (e.g., inserting a Foley catheter, starting an intravenous [IV] infusion) and preparing a patient for diagnostic tests are examples of health care provider-initiated interventions . Accessed from: Kindle Locations 16678-16684). Elsevier Health Sciences. Kindle Edition.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure standards of infection control practices for o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure standards of infection control practices for one (R112) of one resident reviewed for the use PPE (Personal Protection Equipment) for Enhanced Barrier Precautions (EBP), resulting in the potential of cross-contamination and harborage of bacteria to a vulnerable population. Findings include:According to the Minimum Data Set (MDS) dated [DATE], R112 scored 12/15 (cognitively intact) on her BIMS (Brief Interview Mental Status), required substantial/maximal assistance for toileting needs, used a wheelchair for mobility, and surgical aftercare for cardiovascular system. Review of R112's Order Summary revealed:-7/1/25 Enhanced Barrier Precautions while performing high-contact care activities including changing bed linens.-7/2/25 Monitor surgical incision to sternum.-7/3/25 32 staples to midline sternum. Review of R112's Care Plan dated 7/11/25, indicated a potential for complications from surgical wounds. Surgical incision midline chest s/p subaortic membrane resections. The goal was for the surgical wound to heal without signs of infection. Interventions to meet the goal included observing signs of infection. It was noted there was no focus for Enhanced Barrier Precautions. During an observation and interview on 7/16/25 at 9:30 AM, R112's door had an Enhanced Barrier Precautions sign announcing bed-1 (R112 bed area) required the use of PPE, including a gown, while providing direct cares. Upon entering the room, R112 was sitting on the toilet with Certified Nursing Assistant (CNA) K provided personal direct cares. CNA K was wearing disposable gloves but no other PPE. CNA K stated, I don't think (R112) is on Enhanced Barrier Precautions. The CNA continued to assist R112 with personal hygiene cares. During an interview on 7/16/25 at 4:05 PM, CNA K stated, Gowns and gloves are to be worn with Enhanced Barrier Precautions and doing direct care. When residents tell you it's an emergency they must go to the bathroom, what are you supposed to do? I did not wear a gown when caring for (R112) this morning. During an interview on 7/21/25 at 12:12 PM, Wound Nurse/Registered Nurse DD stated, The facility follows CDC (Centers for Disease Control) guidelines including the use of PPE with residents that are on EBP. It is important to follow the guidelines to prevent disease transmission. All staff have been trained to look for the signage that designates what precautions some residents are on and also when and why to wear PPE. (CNA K) should have worn a gown while performing direct personal care while toileting (R112). (R112) just had open heart surgery and has a surgical wound.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected most or all residents

This citation pertains to intakes 1234839, 1234837, 2563197, 2564473, 1234842, and #1234844 Based on interview and record review, the facility failed to identify quality deficiencies and issues that s...

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This citation pertains to intakes 1234839, 1234837, 2563197, 2564473, 1234842, and #1234844 Based on interview and record review, the facility failed to identify quality deficiencies and issues that should have been addressed in quality assurance committee, resulting in systems failure of ensuring resident treatments were completed and documented per physician's orders, change of condition was identified and assessed in a timely manner, facility beds were properly assembled and maintained in safe working condition, infection control practices were implemented, activities were provided to meet each resident's needs, and the facility provided an environment that was free from abuse. This deficient practice has the potential to affect all 89 residents. Findings include:Review of a Quality Assurance Performance Improvement Committee policy with a reference date of 3/5/25 revealed Quality Assurance and Performance Improvement (QAPI)- a coordinated application.takes a systematic, interdisciplinary, comprehensive, and data-driven approach to maintaining and improving safety and quality.The QAPI committee meets quarterly or, more often as necessary .the committee consists of the Director of Nursing, The Medical Director, at least three other staff, at least one of who must be the administrator. Review of an Abuse Prohibition Policy with a reference date of 9/9/22 revealed The facility QAPI Committee will investigate occurrences, patterns, and trends that may indicate the presence of abuse, neglect, or misappropriation of resident property to determine the direction of the investigation/intervention, through analysis of systems, audits, and reports. Review of QAPI Committee Sign in Sheets revealed the committee met on 1/20/25, of note the sign in sheet did not reflect attendance by the Infection Preventionist, on 2/24/25 with only 3 staff in attendance (Infection Preventionist not present), 3/28/25 when the Administrator and Director of Nursing not present, and 4/25/25.In an interview on 7/22/25 at 1:20pm, Nursing Home Administrator (NHA) A reported the QAPI committee had determined they needed to meet monthly but the committee but had not met since 4/25/25. When further queried, NHA A reported the QAPI committee had missed a few meetings and had not been successful coordinating attendance of the Medical Director as required. NHA A reported the QAPI Committee had not collected or analyzed data related to identification and assessment of resident change of condition, safety/maintenance of beds, recent situations of resident abuse. NHA A reported staff communication had been identified as a cause of one situation of resident-to-resident abuse, but no steps had been taken toward improvement. NHA A confirmed the facility was not tracking compliance with the physician being notified of resident change of condition or care being provided as ordered by the physician. NHA A confirmed that without a comprehensive QAPI program, the facility could not ensure areas for improvement were quickly identified and corrected.
Mar 2025 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to maintain dignity and respond to residents' call lights in a timely manner in 2 (Resident #104 and #105) of 5 residents reviewed for dignity...

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Based on interview and record review, the facility failed to maintain dignity and respond to residents' call lights in a timely manner in 2 (Resident #104 and #105) of 5 residents reviewed for dignity, resulting in feelings of frustration and the potential for overall decline in quality of life. Findings include: Resident #104 Review of an admission Record revealed Resident #104 was a male, with pertinent diagnoses which included: depression and type 2 diabetes mellitus (a condition where the body is not able to properly use sugar from the blood). Review of a Minimum Data Set (MDS) assessment for Resident #104, with a reference date of 2/25/25 revealed a Brief Interview for Mental Status (BIMS) score of 14, out of a total possible score of 15, which indicated Resident #104 was cognitively intact. In an interview on 3/11/25 at 9:24 AM, Resident #104 reported sometimes it takes forever for his call light to be answered. Resident #104 reported this was especially true when the facility was serving lunch or dinner, and he wanted something. Resident #105 Review of an admission Record revealed Resident #105 was a male, with pertinent diagnoses which included: urinary tract infection, unsteadiness on feet, and weakness. Review of a Minimum Data Set (MDS) assessment for Resident #105, with a reference date of 2/1/25 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated Resident #105 was cognitively intact. In an interview on 3/11/25 at 10:00 AM, Resident #105 reported call light response times varied, but when staff were busy, it takes too long for them to respond. Resident #105 reported sometimes staff didn't get to him soon enough and he urinated in his pants which made him feel terrible that he had to do that. In an interview on 3/12/25 at 9:11 AM, Certified Nurse Aide (CNA) I reported occasionally residents had complained to her about long call light wait times. CNA I reported staff tried to get to the residents as soon as possible but sometimes the residents complained that it took too long. In an interview on 3/12/25 at 9:22 AM, Activities Assistant (AA) H reported residents have complained to her about long call light wait times. Review of Resident Council Minutes dated 10/25/24 revealed, .residents are waiting longer periods of times to have their call light answered . Review of Resident Council Minutes dated 11/29/24 revealed, .residents are having troubles with their call lights being answered . Review of Resident Council Minutes dated 1/10/25 revealed, .Aides are turning off call lights without addressing resident issues and saying they will return but either never show up or it takes then 45 minutes to an hour to return . Review of Resident Council Minutes dated 2/7/25 revealed, .Light still being turned off and now (sic) addressing resident issues .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to demonstrate evidence of prompt action taken to resolve resident council concerns of lengthy call light wait times in 4 of 6 resident counci...

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Based on interview and record review, the facility failed to demonstrate evidence of prompt action taken to resolve resident council concerns of lengthy call light wait times in 4 of 6 resident council meetings reviewed for concern resolution, resulting in on-going dissatisfaction with call light response and the potential for feelings of frustration. Findings include: In an interview on 3/12/25 at 9:11 AM, Certified Nurse Aide (CNA) I reported occasionally residents had complained to her about long call light wait times. CNA I reported staff tried to get to the residents as soon as possible but sometimes the residents complained that it took too long. In an interview on 3/12/25 at 9:22 AM, Activities Assistant (AA) H reported residents have complained to her about long call light wait times. Review of Resident Council Minutes dated 10/25/24 revealed, .residents are waiting longer periods of times to have their call light answered . Review of Resident Council Minutes dated 11/29/24 revealed, .residents are having troubles with their call lights being answered . Review of Resident Council Minutes dated 1/10/25 revealed, .Aides are turning of call lights without addressing resident issues and saying they will return but either never show up or it takes then 45 minutes to an hour to return . Review of Resident Council Minutes dated 2/7/25 revealed, .Light still being turned off and now (sic) addressing resident issues . In an interview on 3/12/25 at 2:26 PM, Nursing Home Administrator (NHA) A reported after resident council meetings are held, the activity director types up the meeting minutes and shares the information with the management team. NHA A reported prior to the start of the following month resident council meeting, old business was reviewed with the resident council and an update was provided on the work the management team had done to resolve their concerns. NHA A reported a formal concern/grievance form was not completed for concerns that arise from the resident council as a whole; only resident-specific concerns were written up on concern/grievance forms. NHA A reported maybe they should start putting resident council concerns on concern/grievance forms to keep track of them better.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

This citation pertains to intake MI00150558 Based on interview and record review, the facility failed to inform the resident's emergency contact of a fall in a timely manner for 1 (Resident #101) of 3...

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This citation pertains to intake MI00150558 Based on interview and record review, the facility failed to inform the resident's emergency contact of a fall in a timely manner for 1 (Resident #101) of 3 residents reviewed for falls resulting in a delay in the time the emergency contact was made aware of the fall. Findings include: Resident #101 Review of an admission Record revealed Resident #101 was a male, with pertinent diagnoses which included: aftercare following joint replacement surgery and presence of left artificial knee joint. Review of a Minimum Data Set (MDS) assessment for Resident #101, with a reference date of 2/20/25 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated Resident #101 was cognitively intact. Review of Resident #101's Nurses Note dated 2/21/25 at 4:39 AM and authored by Licensed Practical Nurse (LPN) F revealed, Note Text: Resident observed on the floor next laying on right side with back next to recliner and head facing bed. [NAME] was next to him. Resident stated I was getting up to use the bathroom and coulnt (sic) wait and peeded (sic) and slipped in it Passive and active ROM (range of motion) to all four extremetis (sic) with pain to right side. Resident safely tranfered (sic) by staff to chair. Head to toe assessment completed and neuros implemented. Dressing applied to skin tear of right elbow. Xray ordered for right hip and right knee. Immediate intervention pull ups and contined (sic) to encourage using call light with ambulation (sic). CP (care plan) updated. All appropriate parties notified. Review of Resident #101's Fall Report dated 2/21/25 at 3:45 AM revealed, .Incident Description Nursing Description: Resident observed on the floor next laying on right side with back next to recliner and head facing bed. [NAME] was next to him Resident Description: I was getting up to use the bathroom and coulnt (sic) wait and peeded (sic) and slipped in it .Injuries Observed at Time of Incident Injury Type Injury Location Abrasion .Right knee (front) Reddened Skin .Right trochanter (hip) Skin Tear .Right elbow .Agencies/People Notified Agency/Person DON .Physician . In an interview on 3/6/25 at 12:50 PM, Confidential Informant (CI) O reported Resident #101 fell on 2/21/25 at approximately 3:30 AM. CI O reported Resident #101's emergency contact was not made aware of the fall until Resident #101's grandson went to visit the next day and Resident #101 had told him about the fall. In an interview on 3/11/25 at 2:16 PM, Resident #101 reported if something were to happen with him, such as a fall, it was his preference that his family (including emergency contact) would be called. Resident #101 reported the facility had all the information to make the notifications and they knew that was his preference. In an interview on 3/11/25 at 12:53 PM, LPN F reported after Resident #101 fell, she went to assess him. LPN F reported Resident #101 had said his knee hurt. LPN F reported she had also noted that Resident #101's elbow was bleeding, and his knee was red. LPN F reported she had called the on-call provider to get x-rays and had also notified the Director of Nursing of the resident fall. LPN F reported she had not called Resident #101's emergency contact to notify them of the fall because it was at 3:30 in the morning. LPN F reported she had passed off to the next shift that Resident #101's emergency contact needed to be called. In an interview on 3/12/25 at 10:38 AM, Registered Nurse (RN) M reported she was the nurse who came in on the next shift after Resident #101 fell and relieved LPN F. RN M reported by protocol, the person who was on duty at the time of the fall was the person who was supposed to notify family of the incident. RN M reported she did not contact Resident #101's emergency contact to notify them of the fall because LPN F had reported she had made all appropriate notifications. In an interview on 3/11/25 at 4:18 PM, Nursing Home Administrator (NHA) A reported the emergency contact should be notified right away in the event of a change of condition, including a fall, regardless of the time of day. Review of a Notification Of Change policy last revised 2/14/24 revealed, POLICY The facility must inform the resident, consult with the resident's practitioner, and notify, consistent with his or her authority, the resident representative(s) when there is a change in status. Even when a resident is mentally competent, his or her designated resident representative or family, as appropriate, should be notified of significant changes in the resident's health status unless the resident does not want the notification. INFORMATION A change in status would include the following: An accident involving the resident .PROCEDURE .2. Changes in the resident status, including but not limited to, those identified above, or any unusual occurrence, the licensed nurse will notify the resident's representative, unless otherwise dictated by the resident .
Jan 2025 7 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Abuse Prevention Policies (Tag F0607)

Could have caused harm · This affected 1 resident

This citation pertains to Intake: MI00147804 Based on interview and record review, the facility failed to ensure staff fully implemented the abuse policy for reporting an incident of abuse to the abu...

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This citation pertains to Intake: MI00147804 Based on interview and record review, the facility failed to ensure staff fully implemented the abuse policy for reporting an incident of abuse to the abuse coordinator in 2 out of 13 sampled residents (Resident #101, and #102) reviewed for abuse reporting, resulting in the potential for incidents of abuse going undetected, unreported, or without thorough investigation. Findings include: Resident #101: Review of an admission Record revealed Resident #101 was a female with pertinent diagnoses which included Alzheimer's disease, chronic fatigue, diabetes, impulsiveness, chronic pain, psychosis, COPD, and stroke. Resident #102: Review of an admission Record revealed Resident #102 was a female with pertinent diagnoses which included intellectual disabilities, bipolar disorder, anxiety, schizoaffective disorder (combination of symptoms of schizophrenia (serious mental illness that affects how one thinks, thoughts or experiences that seem out of touch with reality, disorganized speech or behavior, decreased participation in daily activities) and mood disorder), and restlessness and agitation. Review of Incident Report dated 10/21/24, revealed, .Incident Summary Resident (R101) made physical contact with another resident (R102) .10/19/24 at 2:23 PM . Review of facility investigation dated 10/21/24, revealed, .On October 21, 2024, a member of the clinical staff was reviewing progress notes of a resident and discovered a progress note tha stated a resident had physical contact with another resident .Interviews/Investigation: MDS Coordinator, (MDS R) was reviewing resident charts when she came across a progress note written by agency nurse (Licensed Practical Nurse Q) LPN. The progress note was dated 10/19/2024 at 14:23 (2:23 PM), the progress note stated the resident had a physical altercation with another resident. The altercation was not reported to management or the Administrator on 10/19/2024. The MDS Coordinator notified the Administrator as soon as she read the progress note on 10/21/2024. The incident was reported to the State of Michigan and all appropriate parties were notified. Interviews and an investigation were initiated . In an interview on 1/28/25 at 12:00 PM, Director of Nursing (DON) B reported abuse or potential abuse was expected to be reported immediately to the abuse coordinator (Adminstrator A) or to her, if the abuse coordinator was not present in the building. Review of policy, Abuse Prevention revised on 9/9/2022, revealed, .Abuse means the willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm, pain or mental anguish. This also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental and psychological well-being. Instances of abuse of all guests/residents, irrespective of any mental or physical condition, may cause physical harm, pain or mental anguish. It includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology . Willful, as used in this definition of abuse, means the individual must have acted deliberately, not that the individual must have intended to inflict injury or harm .Physical Abuse includes hitting, slapping, pinching, and kicking. It also includes controlling behavior through corporal punishment .G. Reporting abuse and facility Response to the allegation 1. The staff will report any allegations or suspicions of mistreatment, abuse, neglect, exploitation, misappropriation of property, and injuries of unknown source to the Administrator and DON immediately. 2. The Administrator or designee will notify the guest's/resident's representative. Also, any State or Federal agencies of allegations per state guidelines (2 hours if abuse allegation or serious injury; all others not later than 24 hours). At the conclusion of the investigation, and no later than 5 working days of the incident, the facility must report the results of the investigation and if the alleged violation is verified, take corrective action .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement resident comprehensive care plans for 1 res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement resident comprehensive care plans for 1 resident of 13 (Resident #101) reviewed for care planning resulting in a lack of service for the resident to maintain their highest practicable physical, mental, and psychosocial well-being. Findings include: Resident #101: Review of an admission Record revealed Resident #101 was a female with pertinent diagnoses which included Alzheimer's disease, chronic fatigue, diabetes, impulsiveness, chronic pain, psychosis, COPD, and stroke. Review of Care Plan revised on 1/12/25, revealed the focus, .(R101) is at risk for fall related injury and falls R/T (related to): Confusion , Gait/balance problems, History of Falls, Incontinence, Medication, Mobility/uses a device, Unaware of safety needs, (R101) frequently declines assistance from staff for transfers. (R101) is self-determined to maintain her independence and frequently self-transfers/ambulates without calling for assistance and she will exceed her physical capabilities. 12-26-23(R101) continues to have falls despite interventions in place. (R101) has several risk factors that increase her risk of falls including multiple falls in the last 60 days, self-determination and inability to recognize her physical limitations, gait abnormalities, cognitive deficits, and unspecified dementia with behavioral disturbance, use of assistive devices and multiple medications including antihypertensives, antidepressant and antipsychotic medications . with the intervention .5/2/24- Place fall mat next to bed .1/12/25- Concave mattress to bed . Review of Resident #101's medical record revealed the resident had multiple fall incidents. During an observation on 1/23/25 at 09:00 AM, Resident #101 was observed lying in her bed on her right side, eating her breakfast while in bed. Resident #101 did not have a concave mattress nor was there a fall mat on the side of the bed. During an observation on 1/23/25 at 1:47 PM, Resident #101 was observed in bed, enabler bars were up, she was on her side facing the doorway, lying very close to the edge of the bed. No concave mattress or fall mat was observed. During an observation on 1/28/25 at 8:25 AM, Resident #101 was observed lying on her right side, on the edge of the bed. No concave mattress or fall mat observed next to her bed. During an observation on 1/28/25 at 8:59 AM, Resident #101 was observed lying in her bed, close to the side of the bed, arm hanging over the side of the bed, bed was not low to the ground, no concave mattress, and no fall mat in place. During an observation on 1/28/25 at 10:18 AM, Resident #101was observed lying in her bed, arm over the side, very close to the edge of the bed, no fall mat, and no concave mattress. In an interview on 1/28/25 at 09:08 AM, CNA W reported if the staff had a resident they were not familiar with they would review the [NAME] (Quick sheet which organized resident's care information). CNA W reported in the computer you could see everything specific on how to care for the resident, if they were a one person, two person or hoyer transfer, personal care like brusing their teeth. In an interview on 1/23/25 at 1:00 PM, CNA M reported she would review a resident's care plan to determine how to take care of a resident. In an interview on 1/28/25 at 12:17 PM, Unit Manager (UM) D reviewed Resident #101's care plan and indicated the resident was to have a concave mattress and a fall mat was listed as an intervention on the care plan as well. In an interview on 1/28/25 at 12:17 PM, Director of Nursing (DON) B reported Resident #101 should have a concave mattress on her bed, but the facility was removing fall mats from the residents' rooms and the care plan should have been updated.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

Based on interview and record review the facility failed to ensure facility nursing staff followed physician orders to obtain urine sample in 1 of 13 residents (Resident #101) reviewed for laboratory ...

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Based on interview and record review the facility failed to ensure facility nursing staff followed physician orders to obtain urine sample in 1 of 13 residents (Resident #101) reviewed for laboratory orders and standard of practice, resulting in the potential for the worsening of a condition and a delay in treatment. Findings include: Resident #101: Review of an admission Record revealed Resident #101 was a female with pertinent diagnoses which included Alzheimer's disease, chronic fatigue, diabetes, impulsiveness, chronic pain, psychosis, COPD, and stroke. Review of Care Plan for Resident #101, revised on 10/21/24, revealed, the focus, .I have a history of urinary tract infection . with the intervention .Obtain labs/diagnostics as ordered. Report abnormal results to the physician . Review of Incident Report dated 11/21/24, revealed, .Incident Description: Observed pt (patient) lying on her right side on the floor in the bathroom .Obtain U/A (urinalysis)with C&S (culture and sensitivity) in indicated r/t (related to) hallucinations of a person in her room . Review of Order dated 11/21/24 revealed, .Obtain UA with C&S if indicated one time only for hallucinations for 1 day DO NOT CLICK OFF MAR UNTIL OBTAINED . End date as 11/22/24. Reviewed the Medication Administration Record (MAR) for November 2024, revealed the order was not selected for completion which indicated the UA was not performed. In an interview on 1/24/25 at 1:57 PM, Assistant Director of Nursing (ADON) C reported the order was not clicked on which indicated it was not completed when Resident #101's medical record was reviewed with this writer. ADON C reported since it wasn't clicked in the MAR, then the order was not done. In an interview on 1/28/25 at 12:07 AM, Director of Nursing (DON) B reported the nurses confirmed the order and would mark off the MAR when it was completed. DON B reported the labs were discussed at the stand up meetings and if it was not done could follow up on that being completed. DON B reviewed the record and indicated the facility could not find the completed lab, indicated the lab was not done and it should have been completed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

This citation pertains to Intake: MI00146669 Based on interview and record review, the facility failed to ensure a resident was consistently provided with showers/bathing for 2 of 8 residents (Residen...

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This citation pertains to Intake: MI00146669 Based on interview and record review, the facility failed to ensure a resident was consistently provided with showers/bathing for 2 of 8 residents (Resident #100 and #101) reviewed for activities of daily living, resulting in unmet personal hygiene needs with the potential for isolation, psychosocial harm, skin breakdown, harboring infection, and decreased self-esteem. Findings include: Resident #100: Review of an admission Record revealed Resident #100 was a female with pertinent diagnoses which included heart failure, diabetes, COPD, fibromyalgia (chronic health condition that causes pain, tenderness throughout the body, fatigue, and trouble sleeping), peripheral venous insufficiency (veins in legs and arms are damaged or blocked, making it difficult for blood to return to the heart, can lead to swelling, pain, cramping). Review of Care Plan revised on 1/6/25, revealed the focus, .Has a functional ability deficit and requires assistance with self care/mobility r/t (related to): fatigue/weakness, impaired balance . with the intervention .Bath/Shower-Substantial/Maximal assistance with one helper . Review of Task - Showers for Resident #100's for the previous 30 days, revealed, .12/27/24: N/A (not applicable; 1/7/25: N/A; 1/10/25: N/A; 1/14/25: No (refusal was not selected and no documentation in record to why not received a shower) . In an interview on 1/24/25 at 10:55 AM, Complainant MM reported residents would ask for showers, told they would get a shower, and then they wouldn't receive one. Complainant MM reported there were times the residents would go a week at least without a shower and staff were not offering them to shower or even give them a bed bath. Resident #101: Review of an admission Record revealed Resident #101 was a female with pertinent diagnoses which included Alzheimer's disease, chronic fatigue, diabetes, impulsiveness, chronic pain, psychosis, COPD, and stroke. Review of Care Plan revised on 7/25/24, revealed the focus, .(R101) has a functional ability deficit and requires assistance with self care/mobility r/t: impaired balance, impaired cognition, impaired mobility, pain, impulsiveness, hx of falls, COPD, DM2 (type 2 diabetes), mediation side effects . with the intervention .Substantial/maximal assistance) with (one, two) helper(s) Report refusals of ADL care, personal hygiene, nail care, bathing, and showers to the nurse . Review of Task - Showers for Resident #101's for the previous 30 days, revealed, .1/4/25: No; 1/8/25: N/A; 1/11/25: No (No documentation in the record of LOA (Leave of absence) or refusal); 1/15/25: N/A; 1/18/25: Refused .(Note: no documentation in progress notes of resident refusal documented by nurse). In an interview on 1/24/25 at 1:23 PM, Certified Nursing Assistant (CNA) M reported the CNAs were not supposed to make not applicable for the documentation of showers. CNA M reported the residents either get a bed bath or a shower, and if they refused the shower/bath we would still wash them up and inform the nurse the resident refused. In an interview on 1/24/25 at 1:09 PM, CNA GG reported a substantial maximal assist would mean she would do quite a bit of the heavy lifting. CNA GG reported when a resident refused a shower/bath they would reapproach 3 times throughout the day, try to maintain their preference for shower times, like if the resident preferred morning showers. CNA GG reported once they have tried and the resident still refused then CNAs would document in the record, and would let the nurse know that the resident refused. CNA GG reported when a resident took a shower the CNAs would also perform a review of their skin and report any changes to the nurse. In an interview on 1/24/25 at 11:52 AM, Unit Manager (UM) D reported when a resident refused a shower/bed bath the CNAs would attempt again, have another staff member approach, and if the resident was still refusing the CNAs would notify the nurse to approach the resident for a shower/bed bath. If the resident still refused, the CNA would document in their documentation and the nurse would place a note in the resident's medical record.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide consistent, meaningful, person-centered activi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide consistent, meaningful, person-centered activities for 2 of 2 residents (Resident #102, #104) reviewed for activities provided by the facility, resulting in the potential for loss of interaction, joy, self-esteem, growth, sense of wellbeing, autonomy, connectedness, identity, creativity, independence, pleasure, and comfort. Findings include: Resident #102: Review of an admission Record revealed Resident #102 was a female with pertinent diagnoses which included intellectual disabilities, bipolar disorder, anxiety, schizoaffective disorder (combination of symptoms of schizophrenia (serious mental illness that affects how one thinks, thoughts or experiences that seem out of touch with reality, disorganized speech or behavior, decreased participation in daily activities) and mood disorder), and restlessness and agitation. Review of Care Plan for Resident #102 dated 4/12/24, revealed the focus, .I have a psychosocial well-being problem, I sometimes am overwhelmed by my emotions and struggle to cope with them appropriately which may lad (sic) to excessive crying, bathroom accidents, skin picking .From (community mental health): Patient may act out behaviorally towards staff when she is upset or in pain . with the intervention .Create a list of favorite activities such as coloring, visiting with others, pet therapy, walking the halls, and other activities she demonstrates enjoyment from .Provide me with as many situations as possible which give me control over my environment & care delivery, ASK ME WHAT I PREFER! Thank me for participating .When conflict arises, assist me to a calmer environment and allow me to vent/share feelings . Note: This writer did not observe resident participating in activities or one to one activities. Review of facility investigation dated 11/2/24, revealed, .On November 2, 2024, at approximately 1:15 PM, a certified nurse assistant witnessed (Resident #102) strike (Resident #101) in the face with a closed hand .During the investigation/interviewing process, (LPN I) states, directly after meal times can be an issue for (Resident #102) as she may experience other residents commuting to and from the dining room and can be upset about other resident's being in the same area as her. (LPN I) communicated with the staff on duty that (Resident #102) would benefit from activities directly after meals as an intervention for (Resident #102) .(Unit Manager (UM) D) - Unit Manager states (Resident #102) can be behavioral at times, especially if she is not able to do what she wants the second she wants to do it, for example if she wants to go for a walk and you tell her you will be back in 5 minutes she will stomp her feet and cry, sometimes she will cuss at you as well. I (UM D) understand she is difficult to understand at times as well and the staff try their best to understand her needs . Review of eMar - Shift Level Administration Note dated 10/22/2024 at 10:41 AM, revealed, .resident self-propelling wheelchair to middle of hallway, began yelling at staff and spitting at them. Resident began yelling to 'go for walk 'when informed we can take her for a walk later, she began getting mad and showing the nurse the middle finger . Review of Psychoactive Medication Quarterly Evaluation dated 1/10/25, revealed, .Interventions have been effective? Assessing of needs, offering distractional activities, taking a stroll through facility, noise cancelling headphones, 1:1 activity, redirection, alternate caregiver, reapproach, music therapy, supportive visits with CMH (community mental health) and being seen by (psychological services provider) are in place and varies in effectiveness . Review of Task - Activities for November 2024, revealed, Resident #102 had 8 days of one to one activities. Review of Task - Activities for December 2024, revealed, Resident #102 had 5 days of one to one activities. Review of Task - Activities for January 2025, revealed, Resident #102 had 2 days of one to one activities. During an observation on 1/24/25 at 9:20 AM, Resident #102 was asking to go for a walk and AA K told her that she had to pass out the chronicles, read them and then exercise. CNA M entered the day room and was prompting another resident to eat her breakfast and assisted with her starting to eat and then proceeded out of the day room. During an observation on 1/28/25 at 9:20 AM, Resident #102 was asking to go for a walk, AA K told her that she had to pass out the chronicles, read them and then exercise with the other residents. At 9:20 AM, the memory care day room did not have any staff members to supervise the day room. In an interview on 1/28/25 at 10:42 AM, Social Services Director (SSD) EE reported Resident #102 needed redirection and provided one to one activity support. SSD E reported Resident #102 likes to complete a job and staff would give her different tasks to complete like delivering mail, folding laundry, little type stuff like that. SSD EE reported Resident #102 liked to attend bingo, church, take strolls. SSD EE reported she tried to spend quite a bit of time with Resident #102 as well as AD P did as well. SSD EE reported she was the only social services staff member with 95 residents and there was a lot to do. *Note: During times this writer was on the memory care unit from 1/22/25 - 1/28/25 this writer did not observe SSD EE on the unit. Resident #104: Review of an admission Record revealed, Resident #104 was a female with pertinent diagnoses which included anxiety, restlessness and agitation, cognitive communication deficit, mood disorder, and severe intellectual disabilities. Review of Care Plan for Resident #104, revised on 9/25/24 revealed the focus, .I have severe impaired cognition function or impaired thought processes r/t (related to) developmental disability .I may yell out at times to express my needs. I will also increase my yelling and sometimes cry when I want attention .Patient is able to communicate verbally and nonverbally using hands, and gestures . with the intervention .6/1/24: OBRA recommendations for recreational therapy staff to provide regular one to one visits .6/1/24: Monitor patient in common areas, and redirect out of crowded spaces patient may become upset trying to maneuver out of crowded spaces .7/6/23: Place my side table in the day room, away from the doorway as I will allow to reduce the risk of other residents unknowingly entering my personal space as I tend to dislike others close to me .11/11/24: Seat me independently at a table or out of reach from other residents during activities as I will allow . Review of Nurses Notes dated 11/8/2024 at 1:15 PM, revealed, .CNA reported to the writer that resident initiated physical aggression to another resident on the hallway when another resident was passing on his wheelchair, resident hit with elbow another resident on his right arm. Residents separated immediately and put on cont. monitoring through the day . Review of Social Services Note dated 11/7/2024 at 1:53 PM, revealed, .SW (Social Worker) went to do a wellness visit with (Resident #104). (Resident #104) was in the hall when the SW approached and yelling, when she put up her hands as she was going to push or hit the SW. SW stated hi (Resident #104), would it be okay if I spent some time visiting with you. (Resident #104) then stated something that was not understandable. (Resident #104) grabbed ahold of the hand of the SW and hugged the SW hand .Throughout the visit with (Resident #104) she was pleasant and sociable, but not understandable with her speech and demonstrated a flat affect. At the start of the visit (Resident #104) demonstrated irritation when SW first seen her and started the interaction. By the end of the interaction resident showed no signs of distress or discomfort. SW ended the visit . During an observation on 1/28/25 at 08:41 AM, this writer observed no one was in the day room, Resident #104 was being very vocal, raising her voice, she appeared agitated. She was on the other side of the table by the tv side self-propelling herself around and then proceeded towards the other side of the day room. During an observation on 1/23/25 at 9:37 AM, Resident #104 had self-ambulated to the tv room/dining room area with other residents, she did not have her tray table with her nor was it noted in the hallway by her room. In an interview on 1/28/25 at 10:42 AM, Social Services Director (SSD) EE reported Resident #104 had developmental delays and her understanding of situations was difficult. SSD EE reported if Resident #104 did not have someone next to her she would not participate in activities. SSD EE reported she was tracking her behaviors and Resident #104 may think someone going to pick up an item may touch or interrupt her, and she might swing or hit. SSD EE reported it was important for Resident #104 to have one to one visits with the activities department or nursing doing one to one therapy, reading a book, pictures books, and be mindful as she doesn't like people close to her. SSD EE reported the tray table allowed for her to have her own little private space to not be bothered and sometimes to be set it up in the hallway. Review of Task-Activities for November 2024, revealed, Resident #104 had five days of one to one activities. Review of Task-Activities for December 2024, revealed, Resident #104 had four days of one to one activities. Review of Task-Activities for January 2025, revealed, Resident #104 had one day of one to one activities. During an observation on 1/23/25 at 12:40 PM to 1:47 PM, observed in the day room on the memory care unit there was not an activities aide on the unit and no one supervising in the day room. Activities Aide (AA) HH was observed walking around out in the main area but not actively engaging residents with activities. During an observation on 1/23/25 at 3:31 PM, observed no activity staff or nursing staff in the day room for the memory care unit. Resident #102 and Resident #104 were in the dayroom. Resident #104 was seated at the larger table in front of the TV with other residents. Resident #102 was seated in her wheelchair by the other side of the table by the living room chair along the far right wall where other residents were seated. She was drinking hot chocolate. During an observation on 1/24/25 at 9:56 AM, AA K not in the day room she was observed off the unit on the rehabilitation hallway. In an interview on 1/23/25 at 8:40 AM, AA K reported the activity department staff worked between the memory care unit and the other units during the day. AA K reported typically there were supposed to be three AAs, with two one day a week, but we can be down due to life events. AA K reported every other weekend she would work and there would be only two of us. AA K reported the AA shifts were 8:00 AM -4:30 PM, and 10:00 AM to 6:30 PM. AA K reported we don't have staff in the facility after that time as most residents don't want to do activities and were going to bed. In an interview on 1/24/25 at 11:09 AM, CNA F reported the activity department was cut at one time, the facility did not have any activity aides. The staff on the memory care unit had been asking for an activities aides on the unit due to so many resident to resident incidents. The facility started to have AA's on the unit, but they were not always on the unit and residents weren't being supervised because the CNAs were busy completing cares for residents. In an interview on 1/28/25 at 12:29 AM, Administrator A reported she believed the number of resident and resident incidents were due to a combination of things such as those residents who were repeat offenders, new staff members who were learning how each resident was, not having consistent staff on the memory care unit. Administrator A reported the facility had done some shifting on staff and was placing an activities office in the memory care unit which should help with the supervision of the residents and hopefully reduce the number of behavioral situations in the facility. Administrator A reported the facility had activities staff in the memory care unit to implement daily activities for the residents but had lost some activities staff for the department. Administrator A reported the interdisciplinary team was discussing where to place those residents with frequent behaviors, once the doors to the memory care unit was opened, to be able to stay on top of the residents and hopefully prevent further resident to resident incidents. Review of The Boredom of Solitude published 4/21/23 by Psychology Today, [NAME] Danckert Ph.D., [NAME], Ph.D., revealed .Loneliness is a complex experience, one that can heighten our sense of vulnerability .which leads to elevated stress . and just like boredom, loneliness has been associated with poor mental health, challenges to cognitive function, and even cognitive decline in the elderly .perceived lack of meaning will color things as being boring. So, to solve loneliness, like solutions to boredom, we can't simply reach for any kind of interaction. We need things that are meaningful to us. Review of Activity Involvement and Quality of Life of People at Different Stages of Dementia in Long Term Care Facilities, [NAME] & Twist (2015), published in Aging Mental Health, revealed Despite a Resident's cognitive status, their activity involvement was significantly related to better scores on care relationships, positive affect, restless tense behavior, social relations and having something to do.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

This citation pertains to Intake: MI00148896 Based on observation, interview and record review, the facility failed to provide adequate supervision, implement care plan interventions, and assistive de...

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This citation pertains to Intake: MI00148896 Based on observation, interview and record review, the facility failed to provide adequate supervision, implement care plan interventions, and assistive devices for proper transfer for 1 (Resident #108) of 4 residents, resulting in a fall which had the potential to cause injury and negatively affect the residents highest practicable physical, mental, and psychosocial well-being. Findings include: Resident #108 (R108): Review of an admission Record revealed Resident #108 was a female with pertinent diagnoses which included unsteadiness on feet, weakness, and low back pain. Review of current Care Plan for Resident #108, revised on 11/12/24, revealed the focus, .(R108) has a functional ability deficit and requires assistance with self-care/mobility R/T (related to): weakness, impaired mobility, non-ambulatory since back surgery in March 2024, DM (diabetes mellitus), morbid obesity . with the intervention .Substantial/maximal assist with sit to stand two persons . Review of Incident Report dated 12/2/24 at 09:30 AM, revealed, .Called into resident room by CNA-Upon entering the room the resident was at the edge of the bed, feet spread out in front on the floor to avoid sliding onto the floor, both arms on the bed behind the resident. CNA states she was transferring (R108) who became weak and was unable to make it completely into bed. Assisted the CNA with positioning the resident into bed fully .Immediate Action: no injuries observed . Review of Progress Note dated 12/3/24 at 00:00, revealed, .Chief Complaint: Provider is seeing patient today at the request of the staff and patient due to pain in patients left upper arm after she fell on 12/2 .Provider saw patient while she was laying in her bed in her room. Patient reports pain in her left upper arm. She states that yesterday she was being transferred from her wheelchair to her bed and fell into bed. She reports that she was being assisted by one staff member. Patient states that she got tangled when getting into bed and her left arm hit something hard on the bed. Since that time patient reports that she has developed pain in her left upper arm. Point tenderness noted to patients left mid humerus. Patient denies numbness and tingling in left arm and hand. Patient is able to move LUE (left upper extremity) through all AROM (active range of motion). X-ray of the left upper arm and elbow will be ordered to evaluate for possible fracture. No other injuries from fall reported. No acute concerns from staff . Review of Radiology Report dated 12/3/24, revealed, .SHOULDER COMPLETE MIN 2V, LEFI Results: Possible acute minimally impacted transverse humeral neck fracture with subtle cortical irregularity. No joint dislocation. No comparison study .Conclusion: Possible acute minimally impacted humeral neck fracture. Consider more sensitive imaging evaluation with CT as clinically directed . Review of Progress Note dated 12/4/24 at 00:00, revealed, .Provider saw patient while she was sitting in her room in a wheelchair getting ready to go to therapy. Patient was informed that her x-ray showed a possible acute minimally impacted humeral neck fracture of the left arm. Patient informed that the suggestion is to get a CT image to obtain bettor imaging and assist with plan of care moving forward. Patient made aware that this order was placed by provider and is being scheduled for as soon as possible. At this time patient and facility staff/therapy staff have been informed that patient should not put weight into, push or pull using left arm. Patient and staff in full understanding. Patient has been prescribed pain medication for management of pain left arm. No acute concerns from staff or patient . Review of CT Humerus Left without Contrast dated 12/12/24 at 1:35 PM, revealed, .IMPRESSION: 1. No acute fracture .2. Severe glenohumeral osteoarthrosis (shoulder joint parts wear down and cause pain and stiffness) with a small joint effusion (swelling due to excess fluid) and chondrocalcinosis (sudden, intense joint pain, stiffness, and inflammation) .3. Findings that could represent chronic sequela of a rotator cuff tear (persistent pain, decrease range of motion, rotator cuff tear that has not been properly addressed or healed) . In an interview on 1/22/25 at 09:08 AM, Resident #108 reported Certified Nursing Assistant (CNA) M when she transferred her did not use a gait belt and she messed up her arm and her back. She indicated the wheelchair was located at the side of the bed at an angle at foot of the bed and she was trying to sit her on the side of the bed and it didn't happen at all and she had a fall, missed the side of the bed and fell into the side of the bed. In an interview on 1/23/25 at 12:25 PM, CNA M reported Resident #108 was in her wheelchair and trying to sit her on the edge of the bed, Resident #108 was pivoting, she was pivoting to her left, wheelchair in position it is now (at an angle at the side of the foot of the bed). CNA M reported she thought Resident #108 was a one person assist, as she knew she had been working with therapy, she told me could do a one person transfer. CNA M reported she didn't look at her care plan, she was not her assignment, and CNA M reported she was just answering the call light. CNA M reported she asked another staff member who told her that she was a one person, and maybe a sit to stand, but can't remember. CNA M reported she did have the gait belt on Resident #108 and reported when you transfer a resident they should have a gait belt on them. CNA M reported Resident #108 was having trouble pivoting and she was trying to guide her to the side of the bed and she sat down on the edge of the bed barely with her bottom on the bed. CNA M reported she yelled for help and Licensed Practical Nurse (LPN) L came to assist her. In an interview on 1/23/25 at 1:17 PM, LPN L reported CNA M yelled for help and she went in there and Resident #108 was sitting on the bed, she was leaned back in the bed. LPN L reported they used the draw sheet to assist in transferring the resident all the way in the bed. LPN L reported Resident #108 was a larger lady glad they had the draw sheet to reposition her, leaning back holding self up with arms. LPN L reported she assisted with repositioning the resident's feet and they used the draw sheet to pull her up in the bed as she was at side of the foot of the bed. LPN L reported when she entered the room CNA M was standing with her legs split between Resident #108's legs to help keep the resident from sliding onto the floor. LPN L reported there were no complaints of pain that day but the next day Resident #108 indicated she had pain. LPN L reported she did not think it was a fall and did not perform a formal assessment on the resident. In an interview on 1/24/25 at 10:28 AM, Physical Therapist (PT) N reported after the incident happened, CNA M came back to the gym and let me know that it happened and informed her Resident #108 was supposed to be a two person transfer. Review of facility process document, Proper Use of a Gait Belt? and Transfers with a Gait Belt received on 1/24/25, revealed, .Explain the procedure to the resident .Apply gait belt while resident is in a sitting position .Safety/gait belts should be applied around the resident's waist, just above the hips and well below the ribs .Place the buckle on the weaker side .Safety/gait belt should be snug (insert no more than 2 fingers underneath the gait belt) .Re-adjust the belt once the resident stands .Bend your arms, keeping your elbows at your side with palms up .Place both hands under the belt, one on each side of the resident's waist .Protect the resident's skin from the buckle .Lift with your knees when moving the resident from sitting to standing .Do not have the resident place his/her arms or hands around your neck during the transfer .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected multiple residents

This citation pertains to Intake: MI00148829, MI00147804, MI00148226 and MI00148227. Based on observation, interview, and record review, the facility failed to protect the residents' right to be free...

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This citation pertains to Intake: MI00148829, MI00147804, MI00148226 and MI00148227. Based on observation, interview, and record review, the facility failed to protect the residents' right to be free from staff to resident and resident to resident verbal and physical abuse for 4 (Resident #107, #101, #102, and #104) of 11 residents reviewed for abuse, resulting in the potential for physical, emotional and psychosocial harm. Findings include: Resident #107: Review of an admission Record revealed Resident #107 was a female with pertinent diagnoses which included Parkinson's disease, hallucinations, and mild intellectual disabilities. Review of Care Plan for Resident #107, revised on 9/3/24, revealed the focus, .(Resident #107) has impaired communication r/t (related to) as evidenced by my primary language is Spanish. I am fluent in English . with the intervention .Encourage resident to continue stating thoughts even if resident is having difficulty .Observed for non-verbal indicators of attempts to express self, such as, tears, furrowing of the brow, pursing of lips, yelling, grabbing, reaching, gestures .allow adequate time to respond, repeat as necessary, face when speaking and make eye contact .when giving directions, give simple 1-2 step commands as needed . Review of Care Plan for Resident #107, revised on 9/3/24, revealed the focus, .(Resident #107) is at risk for adverse reactions and side effects r/t receiving psychotropic medication. Resident takes antipsychotics r/t (related to) Parkinson's hallucinations, which have historically caused significant distress. My hallucinations often involve seeing dead humans, I may experience trauma from my hallucinations . with the interventions .Offer non-pharmacological interventions: 1)Calm, quiet, approach .2)Offer food/drink .3)Offer activity .4)Assess pain, offer tx (treatment) as indicated .5)Offer rest .6)Offer bathroom .7)Reposition .8)Redirect to quiet area .9)Approach 1:1 if possible .10)Approach by different care giver .11)Maintain ambulation/offer w/c ride .13)Provide reassurance .Report to nurse s/sx (signs/symptoms) of following: confusion, mood change, change in normal behavior, hallucinations/delusions, shuffle gait, balance probs, movement probs . Review of Investigation submitted to the State Agency dated 12/2/24, revealed, .On December 2, 2024, staff member, (Scheduler E) reported to the Administrator that she overheard (Certified Nursing Assistant (CNA), F), swearing at a resident, (Resident #107) .Interviews/Investigation: (Scheduler E) - Scheduler - (Scheduler E) states she heard (Certified Nursing Assistant (CNA), F) say Stop f*&^%$g scratching me, she then observed (Certified Nursing Assistant (CNA), F) pushing (Resident #107) in her wheelchair out of her room during which (Resident #107) had her legs down, no foot pedals, attempting to stop the wheelchair from moving forward. (Scheduler E) states (Resident #107) was not wanting to leave her room. (Scheduler E) states she went to the administrator immediately .(CNA F) - Certified Nurse Aide - stated that she was having difficulty redirecting (Resident #107). (CNA F) explains that (CNA H) was in the room with (Resident #107) who was being behavioral and was difficult to redirect. (CNA F) said she passed by the room and noticed that (CNA H) needed assistance with (Resident #107), she explains that (Resident #107) was at risk for falling so she assisted her into her wheelchair and out to the dayroom because she didn't want her to be alone in her room and fall. When (CNA F) was asked if she cursed at the resident she states, I don't know, not that I remember. The Administrator asked (CNA F) if (Resident #107) was refusing to go to her wheelchair and out of her room, she replied with what are we supposed to do? Even if they are at risk of falling we can't take her out of her room. (CNA F) admits that (Resident #107) did not want to exit her room. (CNA F) was unable to give any further information to the incident and simply stated I thought she was going to fall and I was doing the right thing .Conclusion: After investigation and interview with the facility staff the incident is believed to be substantiated . Review of Psychiatry Follow-Up dated 12/3/24, revealed, .Her thought process is disorganized at times .A review of systems is not reliably obtained due to her condition .The patient has been managed for Parkinson's disease, dementia, and psychotic disorder with hallucinations .BIMS score of 2, indicating severe cognitive impairment .Mental Status Evaluation .Judgment: Impaired .Insight: Impaired .Thought Process: Disorganized at times .Recent memory is impaired . Review of Social Services Note dated 12/4/24 at 11:52 AM, revealed, .SW did attempt to ask (Resident #107) about the previous incident that occurred but when asked (Resident #107) did not seem to demonstrate any recollection of the incident or what had occurred the last previous couple of days. (Resident #107) did not recall events of this morning or what she ate for breakfast. Staff will continue to monitor and document (Resident #107)'s mood and behaviors . Review of Behavioral Monitoring dated 12/1/24-12/7/24, revealed, .12/1/24 at 11:50: NA (not applicable); 12/2/24 at 02:18 AM, 3:17 PM, 10:48 PM- all NA; 12/3/24 at 5:59 PM, 10:09 PM-both NA; 12/4/24 at 1:21 PM-NA, 12/4/24 at 8:12 PM--7: wandering, intervention effective; 12/5/24 at 2:13 PM--9:Threatening, intervention not effective . In an interview on 1/22/25 at 12:20 PM, Activities Aide (AA) G reported she was in another resident's room when she heard a commotion. It was coming from Resident #107's room. AA G reported she observed the CNA (CNA F) cussing at Resident #107, she had called her a b*%$# and other swear words. The CNA (CNA F) was forcibly pushing Resident #107 down the hallway in her wheelchair all the way from Resident #107's room to the dayroom. AA G reported Resident #107 was placing her feet on the ground trying to stop her from pushing her and grabbing the wheels on her wheelchair to stop CNA F from pushing her and this happened all the way to the dayroom. AA G reported Resident #107 did not want to go to leave her room. AA G reported she and Scheduler E did check on Resident #107 to make sure she was not hurt. AA G reported Scheduler E indicated she was going to report the incident. In an interview on 1/22/25 at 1:28 PM, Scheduler E reported she was assisting a resident a couple of rooms down and she leaned into the hallway from the doorway in the room she was in, when she heard cussing and commotion happening, wondering why someone was cussing that loud, saying Stop f*&^%$g scratching me. CNA F was pulling her out of her room and reported Resident #107 had scratched her and was being behavioral. Scheduler E reported CNA F kept pushing her out of her room and down the hallway. Resident #107 was trying to stop her and there was a lot of resistance, pushing her with no foot pedals, and Resident #107's knees bending in as she tried to stop CNA F from pushing her down the hallway. Scheduler E' reported she told CNA F she needed to stop, that she could not force her out of her room, and push her down to the day room against her will. Scheduler E reported CNA F was holding her arm, cussing that Resident #107 was scratching her, and she continued to cuss after that. Scheduler E went to the Administrator and reported what had happened while AA G stayed on the unit. In an interview on 1/23/25 at 3:04 PM, CNA H reported Resident #107 was messing with her roommate's oxygen and equipment and walking around her room. CNA H reported she was not supposed to walk, as she was unsteady and had fallen before. CNA H reported she had asked Resident #107 to leave her roommate's items alone and to sit down as she was not supposed to be walking. CNA H reported she attempted to redirect Resident #107 several times. CNA F stopped by as Resident #107 was walking around and we were attempting to get her to sit down. Resident #107 stumbled and CNA H was behind her and Resident #107 turned around and was really mad. Resident #107 scratched CNA F and CNA F started to swear, CNA F was behind her and she sat down in the wheelchair, CNA F grabbed the wheelchair and took her into the hallway. CNA H reported she had stayed in the room to pick up the room. CNA H reported she did not see how CNA F got the resident into the wheelchair as she was not paying attention. CNA H reported we were just trying to protect her from falling so she didn't get hurt. In an interview on 1/24/25 at 11:09 AM, CNA F reported on that Monday, (12/2/24) after lunch the staff were bringing resident's back to their rooms. CNA H was in Resident #107's room and she was walking around her room, and getting into her roommate's things. CNA H was attempting to get her to stop getting into her roommate's things and to sit down because she was unstable while she walked. CNA F reported CNA H needed assistance with Resident #107. CNA F reported they were following her around in her room stopping her from getting into her roommate's items and being close as she was unstable. CNA F reported we kept asking her to sit on her bed or in her wheelchair and she wouldn't, she was going to fall. CNA F reported Resident #107 got her fingernails dug into my fingers and in my fingernails, under the nail bed, and deep in my skin. CNA F reported she did scream and swore because it hurt a lot and caught me off guard how bad it hurt. CNA F reported while that was happening, we were still trying to redirect her and get her to sit down. We were going in circles and when we were over by the bathroom door she almost fell, and CNA F was able to get her in the wheelchair. CNA F reported they were just trying to get her to sit down so she was safe. CNA F reported CNA H stayed behind to clean up the room and for Resident #107's safety brought her down to the day room, so someone always had eyes on her, and she could let her cool down a minute as she was angry. CNA F reported she did push Resident #107 down to the dayroom without foot pedals but she was just trying to get her down the hallway. CNA F reported she shouldn't have sworn but it just came out and stunned Resident #107. Using the reasonable person concept, though Resident #107 had decreased ability to verbally express her own thoughts due to her cognitive deficits, she clearly experienced emotional distress following the abuse that occurred on 12/2/24. This emotional distress has the potential to continue well past the date of the incident based on the reasonable person concept. Resident #101 & Resident #102 Review of an admission Record revealed Resident #101 was a female with pertinent diagnoses which included Alzheimer's disease, impulsiveness, chronic pain, psychosis, and stroke. Review of an admission Record revealed Resident #102 was a female with pertinent diagnoses which included intellectual disabilities, bipolar disorder, anxiety, schizoaffective disorder (combination of symptoms of schizophrenia (serious mental illness that affects how one thinks, thoughts or experiences that seem out of touch with reality, disorganized speech or behavior, decreased participation in daily activities) and mood disorder), and restlessness and agitation. Review of Progress Note dated 10/19/24 at 2:11 PM, revealed, .Reported to this nurse by CENA (CNA). Resident (Resident #101) was noted to be behind resident, both in w/c (wheelchair), and (Resident #101) hit (Resident #102) in the back of her head with her hand. (Resident #102) reached behind her head/back and took a swing but did not make any contact with (Resident #101). Both residents were then immediately separated without further concern . Review of Incident Report dated 10/21/24, revealed, .Incident Summary Resident (Resident #101) made physical contact with another resident (Resident #102) .10/19/24 at 2:23 PM . Review of facility investigation dated 10/21/24, revealed, .On October 21, 2024, a member of the clinical staff was reviewing progress notes of a resident and discovered a progress note that stated a resident had physical contact with another resident .Interviews/Investigation: MDS Coordinator, (MDS R) was reviewing resident charts when she came across a progress note written by agency nurse (Licensed Practical Nurse Q) LPN. The progress note was dated 10/19/2024 at 14:23 (2:23 PM), the progress note stated the resident had a physical altercation with another resident. The altercation was not reported to management or the Administrator on 10/19/2024. The MDS Coordinator notified the Administrator as soon as she read the progress note on 10/21/2024. The incident was reported to the State of Michigan and all appropriate parties were notified. Interviews and an investigation were initiated .(Housekeeper S) - Housekeeper - was in the hallway and witnessed the incident.(Housekeeper S) states (Resident #102) was attempting to exit the day room and (Resident #101) came up behind her and smack her in the back of the head with an open hand .(Housekeeper S) states (Resident #102) attempted to hit (Resident #101) back however she was unable to reach her. (Housekeeper S) stated she ensured the residents were unable to make further contact and reported the incident to the primary nurse .(LPN Q) - Agency LPN - Stated she did not believe there was any intent to cause harm, since the resident (Resident #101) was not acting at her baseline and was being treated for a Urinary Tract Infection .Immediate Intervention: The residents were immediately separated and assessed for injury after the incident. Once the Administrator was informed of the incident on 10/21/2024, it was reported to the State Agency .Conclusion: After investigation and interview with the facility staff, the incident of physical abuse was substantiated due to the observation of physical contact between two residents . *Note: No intervention noted to ensure the safety of the residents and other residents on the unit. Review of the medical record revealed Resident #101's care plan was not updated with an intervention following this incident. In an interview on 1/23/25 at 3:12 PM, Housekeeper S reported she was in Resident #102's room cleaning the room, stepped out of the room, and she heard the slaps. Housekeeper S reported she observed Resident #101 drawing her hand back from Resident #102. Housekeeper S reported CNA F was taking them apart. Housekeeper S reported Resident #102 was very angry and crying hard. In an interview on 1/24/25 at 10:56 AM, LPN Q reported she had worked at the facility a few months and she did not get a formal orientation. LPN Q did report she would complete yearly educations at the facilities she worked at and would provide those educations to the agency. LPN Q reported suspected abuse would need to be reported right away to the abuse coordinator as the facility had two hours to report to the state agency. LPN Q was unable to recall the incident. Review of Encounter dated 11/2/2024 at 00:00, revealed, .Visit Type: Telehealth - Asynchronous Resident was hit by another resident with a closed fist in the face. There is an area of redness on her face, but no other signs of injury, rounding team notified . Review of an admission Record revealed Resident #102 was a female with pertinent diagnoses which included intellectual disabilities, bipolar disorder, anxiety, schizoaffective disorder (combination of symptoms of schizophrenia (serious mental illness that affects how one thinks, thoughts or experiences that seem out of touch with reality, disorganized speech or behavior, decreased participation in daily activities) and mood disorder), and restlessness and agitation. Review of facility investigation dated 11/2/24, revealed, .On November 2, 2024, at approximately 1:15 PM, a certified nurse assistant witnessed (Resident #102) strike (Resident #101) in the face with a closed hand .Immediate Intervention: The residents were immediately separated and assessed for injury after the incident .(CNA J) - Certified Nurse Assistant states she walked out of another resident's room about the same time she heard (Resident #101) yell ouch, as (CNA J) looked up she observed (Resident #102) 's arm in the air as she was withdrawing her arm back from striking Fern. (CNA J) states she was able to separate the resident ' s before anymore contact was made. (CNA J) reported the incident to the primary nurse and redirected the residents .(Licensed Practical Nurse (LPN) I) - Primary Nurse states she was notified by the CNA that she witnessed (Resident #102) strike (Resident #101) while in the hallway. (LPN I) states she assessed both residents for injury, none observed, and contacted appropriate parties about the incident. During the investigation/interviewing process, (LPN I) states, directly after meal times can be an issue for (Resident #102) as she may experience other residents commuting to and from the dining room and can be upset about other resident's being in the same area as her. (LPN I) communicated with the staff on duty that (Resident #102) would benefit from activities directly after meals as an intervention for (Resident #102) .(Unit Manager (UM) D) - Unit Manager states (Resident #102) can be behavioral at times, especially if she is not able to do what she wants the second she wants to do it, for example if she wants to go for a walk and you tell her you will be back in 5 minutes she will stomp her feet and cry, sometimes she will cuss at you as well. I (UM D) understand she is difficult to understand at times as well and the staff try their best to understand her needs . In an interview on 1/22/25 at 12:39 PM, AA G reported that (Resident #102) had a bad day yesterday, she tried to throw hot coffee on another resident. In an interview on 1/24/25 at 10:37 AM, LPN I reported when she worked the memory care unit, she always had a hard time with (Resident #102) as she was very aggressive, difficult to redirect, and she would keep Resident #102 with her. LPN I reported there were times she had to assign staff to provide one on one supervision of her as she could be aggressive with everyone. LPN I reported (Resident #102) could be talking to people one minute and then the next hitting and name calling. LPN I reported when she worked the floor she would keep eyes on her even when she was happy as it could switch with a drop of a hat for her. LPN I reported she worked on the weekends from 6AM - 6PM and was typically memory care unit/rehab unit. LPN I reported the staffing for CNAs would typically be a 6 CNAs or 8 CNAs for the building. LPN I reported having activities on the memory car unit was hit or miss hence the reasons when she worked on the memory care unit she would attach herself with Resident #102. LPN I' reported sometimes the had to pull people to stay with her. LPN I' reported as long as someone was sitting in her room reading and interacting, she was fine and happy and then the next moment. During an observation on 1/23/25 at 12:40 PM to 1:47 PM, observed in the day room on the memory care unit there was not an activities aide on the unit and no one supervising in the day room. Activities Aide (AA) HH was observed walking around out in the main area but there was no activity aide. In an interview on 1/23/25 at 1:31 PM, Resident #102 was not in her room, she was in the dayroom in her wheelchair, she was tearful a little earlier, and was attempting to self-ambulate out the other side of the day room door. She had said something unintelligible to me and then she blew a raspberry at me, turned and went back into the day room, no activity person was on the unit at this time. During an observation on 1/23/25 at 1:34 PM, Resident #102 was pointing her finger at another resident at the table she was facing and talking meanly to her while pointing her finger at her. Resident #102 was lowering her head to her hand, she was mumbling something, and then was shaking her right hand. During an observation on 1/23/25 at 3:31 PM, observed no AA staff or nursing staff in the day room for the memory care unit. Resident #102 was seated in her wheelchair by the other side of the table by the living room chair along the far right wall where other residents were seated. She was drinking hot chocolate. During an observation on 1/24/25 at 9:20 AM, Resident #102 was asking to go for a walk and AA K told her that she had to pass out the chronicles, read them and then exercise. CNA M entered the day room and was prompting another resident to eat her breakfast and assisted with her starting to eat and then proceeded out of the day room. assisted another resident . During an observation on 1/24/25 at 9:56 AM, AA K not in the day room she was observed off the unit on the rehabilitation hallway. Resident #101 & Resident #104: Review of an admission Record revealed, Resident #104 was a female with pertinent diagnoses which included anxiety, restlessness and agitation, cognitive communication deficit, mood disorder, and severe intellectual disabilities. Review of Care Plan for Resident #104, revised on 9/25/24 revealed the focus, .I have severe impaired cognition function or impaired thought processes r/t (related to) developmental disability .I may yell out at times to express my needs. I will also increase my yelling and sometimes cry when I want attention .Patient is able to communicate verbally and nonverbally using hands, and gestures . with the intervention .6/1/24: OBRA recommendations for recreational therapy staff to provide regular one to one visits .6/1/24: Monitor patient in common areas, and redirect out of crowded spaces patient may become upset trying to maneuver out of crowded spaces .7/6/23: Place my side table in the day room, away from the doorway as I will allow to reduce the risk of other residents unknowingly entering my personal space as I tend to dislike others close to me .11/11/24: Seat me independently at a table or out of reach from other residents during activities as I will allow . Review of Nurses Notes dated 11/3/2024 at 5:34 PM, revealed, .pt (patient (Resident #101)) entered the day room and came up to the table while an activity was going on , pt noted a colored puff ball on the floor, pt bend over to pick it up and another pt sitting at the table yelled as she got to close to her feet, pt then started to swing her right closed hand and made hit the other pt on the left hand . Review of facility investigation dated 11/3/24, revealed, .On November 03, 2024 at approximately 4:30 PM an activity aide observed resident (Resident #101) hit (Resident #104) on her left hand. Immediate Intervention: Residents were immediately separated and assesses for injury .Investigation/Interviews: (Activities Aide (AA) K) - Activities Aide states she was in the dayroom, assisting several residents with a craft activity when (Resident #101) self-propelled into the day room and attempted to assist (Resident #104) with picking up a cotton like ball off the floor. (AA K) states (Resident #101) was picking up the cotton ball off the floor and (Resident #104) began to yell out. (AA K) attempted to intervene however was unable to make it across the room prior to (Resident #101) hitting (Resident #104) on top of her left hand. (AA K) states (Resident #101) was trying to assist (Resident #104) however she was unable to understand what (Resident #101) was doing and began to yell out, once (Resident #104) started to yell (Resident #101) hit her on her left hand to stop her from yelling. (AA K) states she simply was not fast enough to get to the residents before the physical altercation and she has no warning prior too that it would occur .(Licensed Practical Nurse (LPN) I) - Primary Nurse states she was notified of the physical contact between the two residents by the activities aide. (LPN I) states she assessed both residents for injuries, none observed and contacted appropriate parties. (LPN I) states she provided education to the activities aide that (Resident #104) should be seated at a table independently or within arm's reach from other residents as she will allow .Intervention: (Resident #104) should be seated independently or out of reach from other residents while engaging in activities in the day room as she will allow .Conclusion: After investigation and interview with the facility staff, the incident of physical abuse was substantiated . During an observation on 1/23/25 at 9:08 AM, Resident #104 was outside of her room in the hallway along the wall in her wheelchair, and she self ambulated into the dining room. At 9:09 AM, began to yell and she was pointing to the male residents sitting at a table along the wall on the right side, she ambulated to the big table in front of the tv. At 9:16 AM, Resident #104 became expressed sadness and was tearful. Resident #104 then proceeded to self ambulate towards the door area but was looking at the male resident who was at the activity area looking at items in a cautious, agitated expression. During an observation on 1/23/25 at 12:55 PM, Resident #104 was observed in the day room and there were no staff in the day room with the handful of residents who were in there. During an observation on 1/23/25 at 3:31 PM, observed no activities staff or nursing staff in the day room for the memory care unit. Resident #104 was in the dayroom. Resident #104 was seated at the larger table in front of the tv with other residents. During an observation on 1/23/25 at 12:40 PM to 1:47 PM, this writer observed there was not an activities aide on the unit and no one supervising in the day room. There was a puzzle on the large table another resident was working on and Resident #104 was seated at the table with him within arms reach. In an interview on 1/23/25 at 8:33 AM, AA K reported the incident happened when we were in the dayroom on the memory care unit, (Resident #101) came up and said Hello as we were doing an activity and then she heard them arguing and go to break it up and (Resident #101) reaches up and just hits (Resident #104), happened quite fast. She had hit her in the shoulder, neck, and face area. AA K reported she separated them and reported the incident to the nurse, and she proceeded to keep an eye on the two of them. In an interview on 1/23/25 at 8:40 AM, AA K reported we do work between the memory care unit and the other units during the day. We try to make we work in her but when we were short staffed we work the whole building. AA K reported typically there were supposed to be three AAs, with two one day a week, but we can be down due to life events. AA K reported every other weekend she would work and there would be only two of us. AA K reported the AA shifts were 8:00 AM -4:30 PM, and 10:00 AM to 6:30 PM. AA K reported we don't have staff in the facility after that time as most residents don't want to do activities and were going to bed. In an interview on 1/24/25 at 11:09 AM, CNA F reported the activity department was cut at one time, the facility did not have any activity aides. The staff on the memory care unit had been asking for an activities aides on the unit due to so many resident to resident incidents. The facility started to have AA's on the unit but they were not always on the unit and residents weren't being supervised because the CNAs were busy completing cares for residents. In an interview on 1/24/25 at 2:20 PM, Activities Director (AD) P reported the Activity Aides had access to the Kardex (quick access organized resident specific information) in the care plan button. AD P reported she re-educated AAs and they knew where it (the kardex) was located. AD P reported going forward, they would be able to access the resident specific interventions for behaviors and moods. AD P did report the AAs have access to the same system the CNAs have access to. AD P reported the department was so busy and they worked well together to implement the activities in the building. AD P reported she does have a daily huddle with her staff to discuss changes and inform about residents. In an interview on 1/24/25 at 10:37 AM, LPN I reported when Resident #101 was with other residents you had to be observant with her as she could be aggressive with them. If Resident #101 had something that was bothering her, or if she felt like she needed to defend herself, her demeanor could become aggressive, if there was talking which was too loud or bugging her, she would get highly stimulated, and yell for them to shut up. LPN I reported she was not initially aggressive. LPN I reported Resident #104's behavior was she typically reacted with loud vocalizations but not so aggressive out of all of the residents who have behaviors. In an interview on 1/24/25 at 1:19 PM, AA K reported if they observed an incident of abuse she would intervene, separate the residents, ensure their safety, notify the nurse and and her immediate supervisor, and would go to Administrator as well. In an interview on 1/24/25 at 1:23 PM, CNA M reported she would intervene as quickly as she saw an incident, separate the residents or resident/staff, ensure the safety and would report to the nurse and Administrator A. CNA M reported she would report it immediately as the facility had two hours to report it to the state agency. In an interview on 1/24/25 at 1:31 PM, Assistant Director of Nursing (ADON) C reported if she saw abuse she would intervene, make sure they were safe, separate them and call the abuse coordinator. ADON C reported she would report it immediately. In an interview on 1/28/25 at 12:00 PM, Director of Nursing (DON) B reported abuse or potential abuse was expected to be reported immediately to the abuse coordinator (Administrator A) or to her, if the abuse coordinator was not present in the building. In an interview on 1/28/25 at 11:40 AM, Unit Manger (UM) D when there was a possible reportable incident, it would be reported to Administrator A, perform a full skin assessment, range of m[TRUNCATED]
Jul 2024 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide an environment that promoted the autonomy in ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to provide an environment that promoted the autonomy in 2 of 20 residents (Resident #334 and Resident #333) reviewed for homelike environment, resulting in emotional distress, loss of independence, and feelings of frustration. Findings include: Review of Older People's Perceived Autonomy in Residential Care: An Integrative Review, Vol. 28 (3), 414-434, published by Nursing Ethics, 2021, revealed: .Older people's perceived autonomy promoted health and quality of life in residential care. However, their autonomy was associated with a number of protective and restrictive individual and environmental factors, which influenced whether autonomy was achieved . limited autonomy led to feelings of confinement and frustration and increased the overall mortality rate .Older people felt that their autonomy in residential care was associated with .the living environment provided by the residential care home. Resident #334 Review of an admission Record revealed Resident #334, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: major depressive disorder (persistent sadness with feelings of worthlessness, loss of interests), generalized anxiety disorder (health condition that causes persistent worry), hemiplegia (paralysis on one side of the body). Further review revealed Resident #333 was her own responsible party. Review of a Minimum Data Set (MDS) assessment for Resident #334, with a reference date of 5/30/24 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #333 was cognitively intact. Section D of the MDS revealed Resident #333 experienced feeling down, depressed, or hopeless 2-6 days of the 14-day assessment period but had had no verbal or physical behaviors. Section F revealed Resident #334 indicated it was very important for her to make choices related to her preferences. Review of a Care Plan for Resident #334, with a reference date of 6/13/24, revealed a focus/goal/intervention of: Focus: (Resident #334) has a psychosocial well-being problem actual r/t Depression and Generalized Anxiety Disorder. Goal: Will demonstrate adjustment to nursing home placement. Interventions: . Increase communication between resident/family/caregivers about care and living environment: Explain all procedures and Treatments, Medications, Results of labs/tests, Condition, All changes, Rules, Options. During an observation on 7/9/24 at 10:10am, the loud moaning of another resident could be heard in Resident #334's room. In an interview on 7/9/24 at 10:17am, Certified Nursing Assistant (CNA) RR reported the facility admitted more than 20 residents from a nearby nursing home that was scheduled to close and almost all of them came to the memory care unit regardless of their cognitive abilities. CNA RR reported many of the residents that were admitted were emotionally upset about being placed in a locked memory care unit. In an interview on 7/9/24 at 10:20am, Resident #334 reported she had not slept all night due to the noise level on the memory care unit. Resident #334 reported she wanted to participate in the interview because she had concerns to discuss but needed to rest at this time. In an interview on 7/9/24 at 10:38am Licensed Practical Nurse (LPN) OO reported Resident #334 had becoming increasingly unhappy with her placement at the facility because she was residing in a locked memory care unit. LPN OO reported Resident #334 seemed to be experiencing more anxiety. LPN OO reported Resident #334 and the others that were transferred were stuck back in the locked unit and stated, It hurts my heart to see what's happening now that they've moved here. In an interview on 7/9/24, at 12:03pm, Resident #334 reported she was very unhappy with her room because it was on a locked memory care unit. Resident #334 stated I feel like they threw me in here and it doesn't feel like my home. Resident #334 reported when she arrived at the facility, she learned her room was on a locked memory care unit. Resident #334 reported the unit was loud due to the nature of those that were being cared for and she frequently struggled to sleep at night due to the noise level. Resident #334 reported after she arrived, staff members told her the facility was planning to covert the unit to regular hall within a month but that had not happened. Resident #334 reported she felt trapped on the unit because she could not leave the area on her own and she did not know if/when the issue would be resolved. Resident #334 voiced frustration that she could not take herself to activities of interest to her because the doors were locked. Review of a behavioral health progress note dated 3/22/24 (during which time Resident #334 resided at another facility) revealed: Pt is up in w/c in her room and is well groomed. Calm, pleasant affect and she reports feeling well. She denies complaints. Review of a behavioral health progress note dated 6/19/24 revealed a statement from Resident #334: I don't like being on a lock down unit. I don't need that . Just need to get used to the way things are around here. There's a guy across the hall that just yell's constantly at night. In an interview on 7/11/24 at 9:13am, Certified Nursing Assistant (CNA) GG reported Resident #334 reported frustration with being on a locked unit and became tearful while discussing it. In an interview on 7/11/24 at 9:24am, Certified Nursing Assistant (CNA) L reported Resident #334 had voiced frustration with her placement on the locked memory care unit and had becoming increasingly angry about the situation. CNA L reported seeing Resident #334 having to wait for long periods for staff to come and unlock the doors for her to leave the unit. In an interview on 7/11/24 at 12:37pm, Recreation Aide (RA) X reported several residents that transferred from another facility and went to rooms in the memory care unit had much higher functional abilities than the other residents in memory care. RA X reported Resident #334 was emotional upset about residing on the locked memory care unit. RA X reported Resident #334 lost the ability to come and go freely which made the unit feel less homelike. In an interview on 7/11/24 at 1:43pm, Resident #334 reported she was not told her room would be in a locked memory care unit prior to her admission to the facility, and had she been told, she would not have agreed to come to the facility without exploring other options first. Resident #334 reported she valued being able to make her own informed decisions and she felt frustrated that she was not given the option to do so, and that the facility had not followed through with their commitment to unlocking the unit within a month. Resident #333 Review of an admission Record revealed Resident #333, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: major depressive disorder (persistent sadness with feelings of worthlessness, loss of interests), anxiety disorder, hemiplegia (paralysis on one side of the body). Further review revealed Resident #333 was her own responsible party. Review of a Minimum Data Set (MDS) assessment for Resident #333, with a reference date of 5/31/24 revealed a Brief Interview for Mental Status (BIMS) score of 13/15 which indicated Resident #333 was cognitively intact. Section D revealed Resident #333 had no symptoms of depression during the 14-day assessment period, and no physical or verbal behaviors. Section F revealed Resident #333 felt it was very important to honor her preferences. In an interview on 7/9/24, at 11:40am, Resident #333 reported she felt like she was cooped up in a tunnel as she referred to her dissatisfaction with being placed on a locked memory care unit upon her admission to the facility. Resident #333 reported she felt she'd lost the ability to have control over her own life because she could not come and go freely around the facility and that she had to find a way to save my sanity. Resident #333 reported she had been using her powerchair to go outside to the enclosed courtyard but couldn't even do that without assistance because of the locked doors. Resident #333 reported she felt overly supervised and was being told every move to make while on the memory care unit. Resident #333 reported she prided herself on being an independent person and felt this was not being supported by the facility. Resident #333 stated I feel like I'm in jail and it's giving me anxiety and depression. Resident #333 reported the facility did not feel like home to her because of her loss of freedom and independence. During an observation on 7/10/24 at 3:04pm, Resident #333 waited at the locked door as she attempted to attend a religious activity being held in another area of the building, that was scheduled to begin at 3:00pm. Resident #333 waited at the door for a total of 7 minutes before staff arrived. In an interview on 7/11/24 at 9:13am, Certified Nursing Assistant (CNA) GG reported Resident #333 was very independent and valued having her preferences honored. CNA GG reported Resident #333 expressed that being on the locked memory care unit was frustrating because she couldn't exercise her independence. In an interview on 7/11/24 at 9:24am, Certified Nursing Assistant (CNA) L reported the independent residents that resided on the locked memory care unit frequently had to wait several minutes for staff to arrive and open the locked doors for them. CNA L report the locked unit did not support the level of independence these residents desired, or their psychosocial well-being. In an interview on 7/11/24 at 12:14pm Admissions Director (AD) S reported during the admission process it was important to discuss the type of room available for the resident prior to their admission to ensure the features and location of the room aligned with the resident's needs and wants, and with that information, the resident could decide if they wanted to move forward with being admitted . AD S reported if a resident was transferring to a locked unit, it would be important to disclose that and describe the safety measures that were in place. AD S reported transitions are stressful and having information about the facility in advance would help minimize the stress. AD S reported he did not meet with any of the residents who were transferred to the facility from another facility that was scheduled to close. AD S added that the Nursing Home Administration met with those residents. In an interview on 7/11/24 at 12:55pm, Nursing Home Administrator (NHA) A reported she could not confirm that Resident #334 and Resident #333 (who could make their own decisions) were told in advance that if they chose to transfer to the facility, their rooms would be in a locked memory care unit in which they would not be able to leave without staff assistance NHA A reported upon their arrival, Resident #334 and Resident #333 were told the doors to the unit would be unlocked as soon as possible. When further queried, NHA A reported the facility was beginning to get estimates for the work that needed to be done prior to being able to leave the doors unlocked. In an interview on 7/11/24 at 1:47pm, Resident #333 reported she was not told prior to her transfer to the facility that she would be residing in a locked memory care unit and would not be allowed to leave the unit with staff assistance. Resident #332 stated I don't like being in here. It feels like people think I don't think I have my wits about me and I have to wait to even go outside. In an interview on 7/11/24 at 2:06pm Social Services Advocate (SSA) N reported she provided emotional support to Resident #334 and Resident #333 prior to their transfer to the facility but did not know they were going to transfer to the locked memory care unit. When asked how the residents were doing following the transfer, SSA N stated (Resident #334) is struggling all around and that both residents reported the did not feel the facility was as homelike as they wanted. Review of a facility policy titled Resident Rights with a reference date of 2/24 revealed: Policy: The facility will inform the resident both orally and in writing .of his or her rights and all rules .governing resident conduct .during the stay in the facility .8. Safe Environment. The resident has a right to a safe, clean, comfortable, and homelike environment .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #332 Review of an admission Record revealed Resident #332, was originally admitted to the facility on [DATE] with perti...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #332 Review of an admission Record revealed Resident #332, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: metabolic encephalopathy (brain disorder caused by a chemical imbalance in the blood), cognitive communication deficit, benign prostatic hyperplasia (enlarged prostate that causes difficulty with urination) and muscle weakness. Review of a Minimum Data Set (MDS) assessment for Resident #332, with a reference date of 6/4/24 revealed a Brief Interview for Mental Status (BIMS) score of 5/15 which indicated Resident #332 was severely cognitively impaired. Section GG of the MDS revealed Resident #332 required moderate assistance (helper does less than half the effort) to roll in bed and to transfer from sitting to lying down. Section H revealed Resident #332 did not have a urinary catheter upon admission to the facility. Review of a Care Plan for Resident #332, with a reference date of 6/14/24, revealed a focus/goal/interventions of: Focus: (Resident #332) has incontinence of bladder and is at risk for skin breakdown .Goal: Will remain free from skin breakdown due to incontinence .Interventions: observe skin with each incontinence episode and report redness, rash .Provide incontinence care with each incontinence episode. Further review revealed no plan of care for management of a urinary catheter, hygiene, positioning, emptying, or monitoring. Review of a Kardex (nursing worksheet that includes a summary of patient information) for Resident #332 with a reference date of 5/28/24 revealed no nursing interventions for urinary catheter care. Review of physician orders revealed a urinary catheter was ordered for Resident #332 on 6/18/24. In an observation on 7/9/24 at 1:23pm, Resident #332 lying in his bed with his eye closed. A urinary catheter bag hung on the bed frame with amber colored urine noted in the bag. In an interview on 7/9/24 at 1:24pm, Family Member (FM) HH reported Resident #332 was transferred back to bed after lunch on this date and a few minutes later began grimacing and pushing down on his lower abdomen. FM HH asked the staff to come check on him and it was determined he was laying on his catheter tubing causing his urine to stop flowing into the bag. FM HH reported the resident had not been admitted to the facility with a urinary catheter but had a history of difficulty emptying his bladder and had a catheter while he was in the hospital before his admission to the facility. FM HH reported staff needed to ensure the tubing on the catheter was not compressed or kinked to avoid Resident #332 experiencing discomfort or potential complications. Review of the Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual, v1.16, Chapter 2: Assessments for the Resident Assessment Instrument (RAI), revealed .the resident ' s care plan must be reviewed after each assessment .and revised based on changing goals, preferences and needs of the resident and in response to current interventions .Residents' preferences and goals may change throughout their stay, so facilities should have ongoing discussions with the resident and resident representative, if applicable, so that changes can be reflected in the comprehensive care plan . Based on observation, interview, and record review, the facility failed to develop and implement a comprehensive, person-centered care plan for 2 (Resident #34 and Resident #332) of 20 sampled residents reviewed for care plans, resulting in inconsistent application of pressure relieving device (heel protectors) for Resident #34 and an incomplete reflection of care needs for both Resident #34 and Resident #332. Findings include: Resident #34 Review of an admission Record revealed Resident #34 was a female, with pertinent diagnoses which included: Alzheimer's disease (a form of dementia). In an observation/interview on 7/9/24 at 10:41 AM, noted Resident #34 was seated in her room in her broda chair (a high back wheelchair that is used for positioning). Resident #34 was wearing cushioned boots (heel protectors) on both feet. Agency Nurse (AN) TT reported Resident #34 was on hospice and they had just been in and dressed her left heel wound. A review of Resident #34's current Care Plan was conducted on 7/9/24 at 2:29 PM and revealed no care planned focus, goals, or interventions related to Resident #34's left heel wound or heel protectors. In an observation on 7/9/24 at 4:52 PM, Resident #34 was seated in her broda chair in the main dining room. She was wearing gripper socks, but no heel protectors. In an observation on 7/10/24 at 8:22 AM, Resident #34 was seated in her broda chair in the main dining room. She was wearing gripper socks, but no heel protectors. Resident #34 was being fed her breakfast by a staff member. In an interview on 7/10/24 at 11:29 AM, Certified Nurse Aide (CNA) F reported she was caring for Resident #34 that day. CNA F reported Resident #34 had a pressure ulcer on her left heel and had booties (heel protectors) that she was supposed to wear when she was in bed. CNA F reported she was not sure if Resident #34 was supposed to wear the heel protectors (booties) when she was up in her wheelchair and would have to look at the care plan to be sure. CNA F reported every resident had a care plan that outlined the care and interventions they needed. CNA F reviewed Resident #34's care plan with this surveyor and reported she did not see a care plan related to Resident #34's left heel wound or heel protector application. In an interview on 7/10/24 at 11:49 AM, Unit Manager (UM) O reported if a resident had a pressure ulcer, there should be a care plan in place to direct the care and interventions for the wound. UM O reported Resident #34 had a pressure ulcer on her left heel and had heel protectors for her heels and that Resident #34's hospice service provided all the wound care for her at the request of Resident #34's family. UM O reviewed Resident #34's care plan with this surveyor and reported there was no care plan in place for Resident #34's left heel wound or the heel protectors but that there should have been. UM O reported she was responsible for developing the care plan but must have missed the one for Resident #34's left heel wound. UM O reported a care plan was needed to let everyone know how to care for the resident and what to do for them. In an interview on 7/10/24 at 12:55 PM, Hospice Nurse (HN) R reported she had been caring for Resident #34's wound. HN R reported Resident #34's family had requested that hospice manage the wound. HN R reported Resident #34's legs were contracted and if she wasn't wearing the boots, her heel would rub on the wheelchair footrest. HN R reported Resident #34's left heel wound had been improving and that she was supposed to have the boots on whenever she was out of bed and in her broda chair for protection of her heels. In an interview on 7/11/24 at 1:46 PM, Director of Nursing (DON) B reported the expectation was that when somebody developed a new pressure ulcer, a care plan was developed. DON B reported the purpose of the care plan was to make sure everyone was aware that the resident had the pressure ulcer and what to do for it. DON B reported even if the resident was on hospice, and hospice was caring for the wound, the facility still needed to develop a care plan.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to revise a comprehensive care plan after a change in re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to revise a comprehensive care plan after a change in resident condition in 1 of 20 residents (Resident #75) reviewed for comprehensive care plans, resulting in an inaccurate reflection of the resident's status, and the potential for unmet medical, physical, mental, and psychosocial needs. Findings include: Review of the policy/procedure Care Planning, dated 2/2022, revealed .The comprehensive care plan is developed from the RAI (Resident Assessment Instrument) scheduled and is reviewed and revised by the IDT (Interdisciplinary Team) as necessary . Review of an admission Record revealed Resident #75 was a female, with pertinent diagnoses which included stroke with left sided weakness, muscle weakness, and dysphagia (difficulty swallowing). Review of a Minimum Data Set (MDS) assessment for Resident #75, with a reference date of 3/9/24, revealed a Brief Interview for Mental Status (BIMS) score of 14, out of a total possible score of 15, which indicated she was cognitively intact. Review of a current Care Plan for Resident #75 revealed the focus .I am at risk for impaired skin integrity r/t (related to) impaired mobility, left sided weakness, impaired ROM (range of motion) .new PEG (Percutaneous Endoscopic Gastrostomy) placement . revised 3/21/24. Review of a current Care Plan for Resident #75 revealed the focus .functional ability deficit and requires assistance with self care/mobility .(Resident #75) is able to eat with set up assistance. She does receive nutrition by tube and requires dependent assistance with tube feeding . revised 6/24/24. Review of an Order Summary Report for Resident #75 revealed no active physician orders related to a feeding tube. In an observation and interview on 7/9/24 at 10:15 AM, Resident #75 was in her room sitting in her wheelchair with a blanket over her shoulders. No tube feeding observed. Resident #75 reported she used to have a feeding tube but it was accidentally dislodged more than a month ago. Resident #75 reported the feeding tube was no longer in use, so it did not need to be replaced. In an interview on 7/10/24 at 2:17 PM, Licensed Practical Nurse (LPN) G reported Resident #75 does not have a feeding tube at this time. LPN G reported Resident #75 used to have a feeding tube but it was dislodged while she was using the restroom. LPN G reported Resident #75 was already scheduled to have the feeding tube removed, so it was not replaced. LPN G reported the feeding tube was discontinued more than a month ago. In an interview on 7/10/24 at 2:36 PM, Unit Manager O reported Resident #75's feeding tube was removed about a month and a half ago. Review of a Medication Administration Note for Resident #75, dated 5/23/24, revealed .Tube d/c (discontinued) . In an interview on 7/11/24 at 2:13 PM, MDS Coordinator J reported care planning and revisions to the care plan are completed by the Interdisciplinary Team (IDT). MDS Coordinator J reported the care plan should be revised with changes in resident condition, and indicated the information related to a tube feeding should have been removed from Resident #75's care plan. Review of the Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual, v1.18.11, Chapter 4: Care Area Assessment (CAA) Process and Care Planning, revealed .the comprehensive care plan is an interdisciplinary communication tool. It must include measurable objectives and time frames and must describe the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. The care plan must be reviewed and revised periodically, and the services provided or arranged must be consistent with each resident's written plan of care . According to [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME]; Hall, [NAME]. Fundamentals of Nursing, Tenth Edition - E-Book (Kindle Location 15861 of 76897). Elsevier Health Sciences.A nursing care plan includes nursing diagnoses, goals and/or expected outcomes, individualized nursing interventions, and a section for evaluation findings .The plan promotes continuity of care and better communication because it informs all health care providers about a patient's needs and interventions and reduces the risk for incomplete, incorrect, or inappropriate care measures. Nurses revise a plan when a patient's status changes .The plan of care communicates nursing care priorities to nurses and other health care providers. It also identifies and coordinates resources for delivering nursing care .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0688 (Tag F0688)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement interventions to prevent worsening of contr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement interventions to prevent worsening of contractures (hardening of the muscles, tendons, and other tissues) for 1 of 2 residents (Resident #67) reviewed for range of motion resulting in the potential for worsening of right and left hand contractures. Findings include: Resident #67 Review of an admission Record revealed Resident #67 was originally admitted to the facility on [DATE] with pertinent diagnoses which included right and left hand contractures. Review of Resident #67's current Care Plan revealed no focus or interventions related to the resident's right and left hand contractures. Review of Resident #67's Orders did not reveal any active physician orders in place for resident's right and left hand contractures. Review of Resident #67's Occupational Therapy Discharge Summary dated 3/7/24 revealed, .Discharge recommendations: use of bilateral handrolls (handroll with straps on L (left), without straps on R (right)), PROM (passive range of motion) to neck into right lateral flexion with gentle stretch daily . During an observation on 7/9/24 at 9:54 AM, Resident #67 was in his room lying in bed, with his right and left hands clenched into fists. Noted Resident #67 was not wearing handrolls or any other device to prevent a decline in range of motion. During an observation on 7/09/24 at 12:42 PM, Resident #67 was in his room lying in bed, with his right and left hands clenched into fists. Noted Resident #67 was not wearing handrolls or any other device to prevent a decline in range of motion. During an observation on 7/10/24 at 9:01 AM, Resident #67 was sitting up in his bed, with his right and left hands clenched into fists. Noted Resident #67 was not wearing handrolls or any other device to prevent a decline in range of motion. During an observation on 7/10/24 at 12:40 PM, Resident #67 with his right and left hands clenched into fists. Noted Resident #67 was not wearing handrolls or any other device to prevent a decline in range of motion. During an observation on 7/11/24 at 12:26 PM, Resident #67 was sitting up in his bed, with his right and left hands clenched into fists. Noted Resident #67 was not wearing handrolls or any other device to prevent a decline in range of motion. During an interview on 7/11/24 at 9:44 AM, Rehab Director (RD) PP reported that Resident #67 was discharged from therapy services on 3/7/24. RD PP reported that therapy ordered for Resident #67 to wear bilateral handrolls at all times as tolerated. RD PP reported that this order was communicated to the nursing team to enter into Resident #67's electronic health record (EHR). RD PP reported that nurses and certified nursing assistants (CNA's) were responsible for ensuring Resident #67 had the handrolls placed on as tolerated. RD PP reviewed Resident #67's EHR with surveyor and reported that she was not able to find any orders in place related to Resident #67 wearing the bilateral hand rolls. During an interview on 7/11/24 at 9:54 AM, Registered Nurse (RN) AA reported that she was caring for Resident #67 that day. RN AA reported that she was not familiar with Resident #67 and did not know if Resident #67 had any orders in place to care for his bilateral hand contractures. During an interview on 7/11/24 at 9:57 AM, Certified Nursing Assistant (CNA) SS reported that she was the CNA caring for Resident #67. CNA SS reported that she didn't know if Resident #67 had any devices that should be worn to prevent worsening of Resident #67's bilateral hand contractures. CNA SS reported that she had never observed Resident #67 wearing any devices for his bilateral hand contractures. During an interview on 7/11/24 at 12:35 PM, CNA Z reported that CNA's would utilize the Resident's Kardex (care report orders) or care plan to find therapy orders. CNA Z reviewed Resident #67's EHR and reported that Resident #67 did not have orders in place for CNA's to place any devices on Resident #67's bilateral hand contractures. During an interview on 7/11/24 at 10:08 AM, Licensed Practical Nurse (LPN) Unit Manager (LPN-UM) O reported that she was unaware of any devices that Resident #67 was supposed to use related to their bilateral hand contractures. LPN-UM O reviewed Resident #67's EHR and confirmed that there were no orders in place related to Resident #67's bilateral hand contractures. LPN-UM O reported that therapy may have communicated this order to her, but it was missed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0697 (Tag F0697)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake# MI00145167 Based on interview and record review, the facility failed to ensure that residents ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake# MI00145167 Based on interview and record review, the facility failed to ensure that residents received adequate treatment and care for pain management for 1 of 2 residents (Resident #380) reviewed for pain, resulting in increased pain with the potential to affect activities of daily living (ADL). Findings include: Resident #380 Review of an admission Record revealed Resident #380 was originally admitted to the facility on [DATE] with pertinent diagnoses which included fracture of right femur. Review of Resident #380's Hospital Discharge Instructions dated 6/11/24 revealed, . Discharge medications .Tramadol 50 mg oral tablet 1 tab, PRN (as needed) every 6 hours Review of Resident #380's Orders revealed traMADol HCl (pain medication) Oral Tablet 50 MG. Give 1 tablet by mouth every 6 hours as needed for pain. Start Date: 6/11/2024 at 6:30 PM. During an interview on 7/09/24 at 11:38 AM, Family Member (FM) II reported that Resident #380 did not receive her pain medication (tramadol) on 6/11/24 and 6/12/24. FM II reported that they had discussed their concern of Resident #380 missing medication with Unit Manager Licensed Practical Nurse (UM-LPN) O and was assured that Resident #380 would receive her medications, but Resident #380 still missed getting her pain medication that evening. FM II reported that Resident # 380 reported increased pain due to not taking the tramadol. Review of Resident #380's Medication Administration Record revealed that Resident #380 received the first dose of tramadol on 6/13/24. Review of Resident #380's Pain Assessment revealed that a documented pain level of 9 out of 10 on 6/12/24, indicating severe pain. During an interview on 7/11/24 at 8:26 AM, LPN D reported that she was the nurse that had cared for Resident #380 the night that she was admitted to the facility. LPN D reported that she often felt like she was not able to complete many of her tasks due to the heavy workload and would frequently have to pass off new resident admission tasks to the oncoming shift. LPN D reported that it was very likely that Resident #380's medication orders were missed because she did not have time to enter the orders or contact the pharmacy to request the medications be delivered. During an interview on 7/11/24 at 10:32 AM, UM-LPN O reported that she had been made aware of Resident #380 missing medications on 6/12/24 when Resident #380's family informed her. UM-LPN O was not able to report why Resident #380 did not receive her first dose of tramadol until 6/13/24. UM-LPN O reported that the nurse caring for Resident #380 could have contacted the pharmacy and requested the tramadol medication to be drop shipped (send an urgent medication on the same day) so that the pain medication was available for Resident #380 to take the night she was admitted to the facility. UM-LPN O did not know when Resident #380's medications were ordered and delivered by the facility pharmacy. During an interview on 7/11/24 at 10:51 AM, Pharmacy Technician (PT) E reported that the facility did not request that the pharmacy drop ship Resident #380's tramadol so that it was available the date Resident #380 was admitted . PT E confirmed that the pharmacy sent Resident #380's tramadol on 6/13/24.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0805 (Tag F0805)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a mechanically altered diet was provided as or...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a mechanically altered diet was provided as ordered to meet individual needs in 1 of 13 residents (Resident #75) reviewed for dining and dietary orders, resulting in the potential for aspiration, choking, and harm. Findings include: Review of an admission Record revealed Resident #75 was a female, with pertinent diagnoses which included stroke with left sided weakness, muscle weakness, and dysphagia (difficulty swallowing). Review of a Minimum Data Set (MDS) assessment for Resident #75, with a reference date of 3/9/24, revealed a Brief Interview for Mental Status (BIMS) score of 14, out of a total possible score of 15, which indicated she was cognitively intact. In an observation on 7/9/24 at 10:15 AM, Resident #75 was in her room sitting in her wheelchair with a blanket over her shoulders. Observed an orange sign on the wall above Resident #75's bed which stated .Must be up in dining room for chewable foods with line-of-sight of caregivers due to risk of food enterring (sic) airway. If eating in room, must have pureed SOLIDS . Review of an Order Summary Report for Resident #75 revealed the active physician order .NAS (No Added Salt), CCD (Consistent Carbohydrate) diet Level 3 Advanced (Mechanical Soft) texture, Thin consistency, Must have caregiver line-of-sight supervision for all level 6 foods. If resident eats any foods in her room alone, she must have pureed solids due to risk of food entering airway. No exceptions . with a start date of 6/3/24. Review of a current Care Plan for Resident #75 revealed the focus .Resident has the potential for a nutritional/hydration problem r/t (related to) CVA (stroke), dysphagia, HTN (high blood pressure), at risk for malnutrition . revised 6/10/24, with interventions which included .Diet order: NAS, CCD diet with mech (mechanical) soft textures and thin liquids. Must have pureed foods if she chooses to eat in her room . revised 6/28/24, and .Feeding techniques required: small bites and sips, alternate liquids and solids, upright for all meals, slow rate. Must have supervision while eating soft/bite sized foods; if she chooses to eat alone, will need to have pureed foods . revised 6/10/24. In an observation on 7/9/24 at 1:00 PM, Resident #75 was in her wheelchair in her room, preparing to eat lunch. Observed Resident #75's lunch tray on the table in front of her. Noted Resident #75 was served a taco salad along with a piece of chocolate cake. Observed an orange sign on the wall above Resident #75's bed which stated .Must be up in dining room for chewable foods with line-of-sight of caregivers due to risk of food enterring (sic) airway. If eating in room, must have pureed SOLIDS . Noted the food served to Resident #75 was not pureed. No staff present in room or within line-of-sight of Resident #75 at this time. In an observation on 7/10/24 at 9:06 AM, Resident #75 was in her wheelchair in her room, eating breakfast. Observed Resident #75's breakfast tray on the table in front of her. Noted Resident #75 was served scrambled eggs and a piece of toast. Observed an orange sign on the wall above Resident #75's bed which stated .Must be up in dining room for chewable foods with line-of-sight of caregivers due to risk of food enterring (sic) airway. If eating in room, must have pureed SOLIDS . Noted the food served to Resident #75 was not pureed. No staff present in room or within line-of-sight of Resident #75 at this time. In an interview on 7/10/24 at 2:36 PM, Unit Manager O reported Resident #75 has an order for a mechanical soft diet due to difficulty swallowing. Unit Manager O reported if Resident #75 chooses to eat in her room, the food served must be pureed. In an interview on 7/11/24 at 1:30 PM, Speech Therapist QQ reported Resident #75 had issues with swallowing due to a stroke. Speech Therapist QQ reported they are currently working with Resident #75 with the goal to upgrade her diet orders. Speech Therapist QQ stated .(Resident #75) has a pretty significant risk of airway compromise . In an interview on 7/11/24 at 1:50 PM, Registered Dietitian CC reported Resident #75 has current orders for a mechanical soft diet, but must have pureed foods if she chooses to eat in her room. Registered Dietitian CC reported that information is on Resident #75's [NAME] and it would be the responsibility of the nursing staff to notify dietary based on where Resident #75 chooses to eat, to ensure the correct meal consistency is provided. Review of a [NAME] (a tool utilized by Certified Nursing Assistants (CNA's) to guide resident care) for Resident #75, dated 7/9/24, revealed .Diet order: NAS, CCD diet with mech soft textures and thin liquids. Must have pureed foods if she chooses to eat in her room .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected 1 resident

Based on observation and interview the facility failed to maintain general cleanliness and repair of the dry storage room as well as provide proper storage for items in central supply. Findings Inclu...

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Based on observation and interview the facility failed to maintain general cleanliness and repair of the dry storage room as well as provide proper storage for items in central supply. Findings Include: During a tour of the facility, at 10:00 AM on 7/9/24, it was observed that the floor drain in the dry storage room was being used for draining the ice machine and walk in cooler condensers. The floor in this area was found with black lines between the floor tiles and visible water coming up from the gaps in the tiles when walked on. During a tour of the central supply storage room, with Environmental Services H, at 3:04 PM on 7/9/24, it was observed that some storage shelving being used was made from raw wood with no covering to make it smooth and easily cleanable. Further observation found clean and sanitary items stored on the floor and on the raw wood surface. These items were: Catheter care equipment, ice bags, hair brushes, bottles of saline, re-usable urinals, and personal protective equipment. When asked about the storage, Environmental Services H stated they needed to rework the organization in central supply to make room for the items on the floor.
Feb 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide care to meet the resident needs in 1 of 8 sampl...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review the facility failed to provide care to meet the resident needs in 1 of 8 sampled residents (Resident #106) reviewed for accomodation of need, resulting in discomfort in activites of daily living care for Resident #106. Findings include: Review of an admission Record revealed Resident #106, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: paraplegia. Review of a Minimum Data Set (MDS) assessment for Resident #106, with a reference date of 1/14/24 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #106 was cognitively intact. In an interview on 1/31/24 at 4:15 PM., Resident #106 reported he has a long standing chronic pressure ulcer on his buttock. Resident #106 reported he also has shearing on his upper thighs, in which nurses and CNA's apply wound dressing changes and cleaning up after he has a bowel movement. Resident #106 the washcloths the staff use to clean him up are very rough to his skin, especially in and around his wound. Resident #106 reported staff try to be gentle, but the barrier creams he uses gets caked up. Resident #106 reported the condition of the linen, and sheets, don't fit his bed appear soiled, dingy and not fitted. Resident #106 reported the wash clothes are harsh on his bottom especially because the creams staff apply sticks on like a heavy coating of it. Resident #106 reported when that happens the staff have to scrub that area when I get my bed baths/baths., and was painful. Resident #106 reported the staff are gentle but the cloth was just so rough it hurts my bottom. In an interview on 1/30/24 at 10:20 AM., Certified Nurse Aide ( CNA) E reported the facility was short usable wash cloths. CNA E reported the washcloths are used instead of flushable sanitary wipes for cleaning residents who are incontinent of bowel and bladder. CNA E reported the wash clothes in the facility are dingy, rough on the residents skin. In interview on 1/30/24 at 11:15 AM., at CNA F reported the linens used are soiled, rough, torn and stained especially with wash cloths. CNA F reported the fitted sheets do not hold onto the corners of the beds, so they have to use flat sheets and they slide off the beds. CNA F reported some residents purchase their own cleansing wipes because they do not want to use the facility washcloths on their faces and bottoms. Interview/observation on 2/2/24 at 1:36 PM., Nursing Home Administrator (NHA) A & Director of Nursing (DON) B reported the condition of the washcloths (7 total) that this surveyor collected from the clean linen closets, laundry room and a shower room, were not acceptable to use on residents body/face as the wash clothes appear to be soiled.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes: #MI00139716, MI00139718, MI00139719, MI00140206 & MI141271. Based on observation, interview, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes: #MI00139716, MI00139718, MI00139719, MI00140206 & MI141271. Based on observation, interview, and record review the facility failed to ensure adequate supervision to prevent resident to resident physical altercations for 3 Residents (Resident #102, #103, and Resident #104) of 6 residents reviewed for abuse resulting in Resident #102 striking both Resident #103 & Resident #104 on more than one occasion and the potential for further resident to resident altercations to continue for vulnerable residents residing in the facility. Findings include: Resident #102 Review of an admission Record revealed Resident #102, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: Alzheimer disease. Review of a Minimum Data Set (MDS) assessment for Resident #102, with a reference date of 12/11/23 revealed a Brief Interview for Mental Status (BIMS) score of 03/15 which indicated Resident #102 was cognitively impaired. Resident #103 Review of an admission Record revealed Resident #103, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: dementia. Review of a Minimum Data Set (MDS) assessment for Resident #103, with a reference date of 12/16/23 revealed a Brief Interview for Mental Status (BIMS) score of 99/15 which indicated Resident #103 was severely cognitively impaired. Review of a Facility Reported Incident (FRI) dated 9/6/23 revealed: On September 6, 2023, at approximately 1:20 PM, primary nurse notified the administrator (Nursing Home Administrator-NHA) that (Resident #102) had hit another resident (Resident #103) while in the memory care dayroom Conclusion: After investigation and interviews with the facility staff, the physical abuse was substantiated due to the witness of physical contact between the two residents . In an interview on 1/30/24 at 10:20 AM., Certified Nurse Aide (CNA) Y reported (Resident #102 & Resident #103) were in the day room which is typically used for activities. CNA Y reported (Resident #103) has loud random outbursts of yelling and crying out. CNA Y reported there was an activity going on on 9/6/23, and (Resident #103) was being loud and threw a book. CNA Y reported after that, she (CNA Y) was assisting another resident when out of the corner of her (CNA Y) eye, she saw (Resident #102) hit the top of (Resident #103's) thigh after (Resident #103) was yelling out aggressively. CNA Y reported there are not enough staff members on the memory care unit with all of the residents who have behaviors of aggression, lashing out and/or striking one another. CNA Y reported the facility is very short staffed, and recently decreased the number of staff in the activity department. CNA Y reported the residents on the memory care unit are bored, and they (residents) do not want to color. CNA Y reported there was nothing for these residents to do, but pace and wheel themselves around a small unit. CNA Y reported if a staff member goes on break, no other staff from another unit comes to cover that absence of the staff on break. CNA Y reported it makes it very difficult to ensure safety and supervision over the residents, and even more so the residents with known behaviors such as (Resident #102 and Resident #103). Review of a Facility Reported Incident (FRI) dated 9/17/23 revealed: On September 17, 2023, at approximately 1:40 PM staff reported to the primary nurse that (Resident #102 hit Resident #103) Interviews/Investigations: Upon investigation, (Resident #103) was in her wheelchair leaving the dayroom when (Resident #102) walked by her (Resident #103), hitting her (Resident #103) on the right shoulder. Prior to the incident (Resident #102) was observed by primary CNA in her room without any behaviors or concerns noted. (Resident #103) was in the hallway, yelling out as usual, no apparent distress or concerns to be noted by staff, this behavior is normal of (Resident #103) Due to cognitive communication deficit and disorders of psychological development, (Resident #103) will often yell out to express emotions even when needs are met. (Resident #102) often paces from her room to the nurse station and back to her room throughout the day and will occasionally pace into the dayroom, sit down in a chair for a minute and then continues to pace the hallway again. (Resident #102) pacing is baseline for her however she (Resident #102) has displayed intolerance to noise a couple times throughout the week .(Staff interview in FRI): . While I (LPN Agency Nurse-unable to contact during survey process.) contacted the provider, I (LPN Agency Nurse put staff 1:1 with (Resident #102) until she was appropriate for frequent checks .Conclusion .After investigation and interview with the facility staff, the physical abuse was substantiated due to the physical contact between the two residents . In an observation on 1/30/24 at 10:49 AM. observed on the Memory Care Unit the dining room area Resident #103 was seated at a table with one other female resident. Resident #103 was noted to be yelling out non-sensical speech loudly. Resident #103 was noted at times to articulate a few words, but the majority of Resident #103's speech was out loud with mixed outburst of yelling, calling out for staff, and random intermittent crying sounds. Resident #103 was noted to have this behavior for over 30 minutes. This surveyor walked down the hall on the memory unit, Resident #103 could be heard down the hall at the nurses station approximately 60-80 feet of hallway from the dining area where Resident #103 was seated. Resident #104 Review of an admission Record revealed Resident #104, was originally admitted to the facility on [DATE] with pertinent diagnoses which included: dementia. Review of a Minimum Data Set (MDS) assessment for Resident #104, with a reference date of 12/19/23 revealed a Brief Interview for Mental Status (BIMS) score of 06/15 which indicated Resident #104 was cognitively impaired. Review of a Facility Reported Incident (FRI) dated 9/17/23 revealed: Allegation Statement: On September 17, 2023, at approximately 5:00 PM staff reported that (Resident #104) was observed in the hallway holding her face, stating she just hit me. Staff reported that (Resident #102) was standing next to the resident, holding onto her (Resident #104) shoulders, and shaking her (Resident #104) .Interviews/Investigation: .(Resident #104) was talking loudly, as she often does during the timeframe related to sun-downing The (CNA N) finished assisting the resident as soon as she was able. When the (CNA N) entered the hallway, (Resident #104) was holding the side of her face stating, she hit me, (Resident #102) was standing next to (Resident #104) . I (CNA N) could hear (Resident #104) saying that someone was coming down the hallway and then she (Resident #104) yelled. Then a few seconds later she (Resident #104) screamed she hit me . when I (CNA N) came to the hall, (Resident #102) was shaking (Resident #104) by the shoulders; I (CNA N) ran down to them and separated them I (CNA N) asked (Resident #104) what happened, and she (Resident #104) stated that (Resident #102) had hit her In an interview on 1/30/24 at 11:15 AM., at CNA F reported (Resident #102) walks around a lot and we (staff) have to keep an eye on her. CNA F reported (Resident #102) has sundowners in the afternoon hours, and will walk the halls if it is too loud she (Resident #102) will cover her ears, and she has a history of swinging at residents and staff when (we) are walking by. CNA F reported the facility cut out group activities for the memory care unit. CNA F reported there are not enough eyes on the memory care unit, especially because no staff from other departments come to cover if we leave the locked unit, or take our meal break. CNA F reported at times there are only 1 staff attending to approximately 22 residents, who are mostly behavioral, and need constant supervision. In an interview on 1/30/24 at 11:40 AM., Housekeeper (Hsk) P reported it is very loud on the memory care unit. Hsk P reported (Resident #103) continuously was calls out, and making loud screeches-moans, and screams. Hsk P reported she has seen (Resident #102) become agitated when it gets too stimulating. She (Resident #102) normally walks the unit quite a bit, pacing back and forth, and at times entering resident rooms that are not hers (Resident#102). Hsk P reported the residents who reside on the memory care unit need more supervision for safety. Hsk P reported sometimes she sees only 1 staff member on the unit, when one (staff) may need something from central supply, on lunch break, or left to help out on another unit. Hsk P reported the residents on the memory care unit also no longer get daily group activities. Hsk P reported certain residents are chosen to be taken off the memory care unit down to the day-activity room on the main unit. Hsk P reported there are just not enough eyes to ensure safety and supervision for the amount of residents, along with multiple residents who are known for behaviors and striking out at other residents and/or staff member. In an interview on 1/30/24 at 12:20 PM., CNA N reported she had witnessed an altercation between (Resident #102 and Resident #104) CNA N reported as she walked out of another residents room she heard a noise and as she (CNA N) looked down the hall she saw (Resident #102) shaking (Resident #104) and (Resident #104) was holding her face, and said she hit me .CNA N reported she immediately separated the residents. CNA N reported (Resident #102) was suppose to be on a 1:1 for supervision because earlier in the day she (Resident #102) hit another resident (Resident #103). CNA N reported the residents residing on the memory care unit are very busy people with a lot of behaviors. CNA N reported the memory care unit also no longer gets any kind of group activities, let alone any at all. CNA N reported 1 nurse and 2 CNA staff are unable to properly keep a close eye on the residents and supervise them (residents) so this sort of things stops happening. During an observation on 1/30/24 at 1:25 PM., of the memory care unit Resident #103 was noted yelling out quite a bit in the day room in childlike manner. Resident #103 was noted yelling out loudly enough to hear down the units at both exits one to the skilled nursing unit and the other to the rehab unit. During an observation on 1/30/24 at 3:25 PM., noted the memory care unit. noted residents on the 300 unit are behavioral, noted to be some yelling out, others ambulating and self-propelling around the unit. Memory care unit observed numerous times of the assigned staff leaving the unit with either the 1 nurse and 1 CNA, and/or the nurse leaving the unit leaving the 2 CNAs. Noted many resident in close proximity of one another (Resident #102) observed entering another resident room (the resident was not in the room) and stayed in there approximately 6 minutes before the nurse reentered the unit and noted (Resident #102) in another residents room. In an observation on 1/31/24 at 11:45 AM., memory care unit Resident #103 being assisted by staff with her lunch, she is very vocal and loud, childlike in he voice, what she yells out is not easily understood. Resident #103 displayed a great deal of random movements of her arms in an outward manner. In an observation on 1/31/24 at 12:20 PM., Resident #102 was observed pacing the memory care unit hallways back and forth. Resident #102 was noted at times going into other resident room unbeknownst to staff. Resident #103 was noted on the unit in the dining room yelling out loudly. Resident #103 was noted while walking by the dining room, and the day room which both areas had multiple residents and the tone of the unit was loud, and stimulating. Resident #102 was noted covering both her ears with her hands cuffed over both ears while walking past the noisiest areas of the unit. In an interview on 2/1/24 at 4:00 PM., CNA Y reported the residents who exhibit behaviors on the memory care unit was a high number of residents. CNA Y reported they have kept the unit at a census of 22 residents because of the amount of resident to resident altercations and fall risks. CNA Y reported Resident #102 has been pacing lately, any kind of trigger for her (Resident #103) will set her off, and she (Resident #102) starts swinging. CNA Y reported Resident #102 altercation with (Resident #104 on 9/17/23 at 5:00 PM) could have been avoided if we had more staff back there. CNA Y reported there were not enough staff to be a 1:1 with her (Resident #102) after the first incident. (9/17/23 at 1:40 PM between Resident #102 and Resident #103). Interview on 2/2/24 at 1:36 PM., Nursing Home Administrator (NHA) A reported the facility did in fact substantiate the resident to resident altercations on 9/6/23 & 9/17/23 with resident involved being (Resident #102, Resident #103 and Resident #104). NHA A reported the 2nd altercation may have been avoided had (Resident #102) been the one 1:1 as the nurse had documented that would happen, but did not.
Aug 2023 7 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake: #MI00138772. Based on interview and record review, the facility failed to ensure the safety an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake: #MI00138772. Based on interview and record review, the facility failed to ensure the safety and prevent elopement in 1 (Resident #35) of 4 residents reviewed for accidents/hazards, resulting in an Immediate Jeopardy when Resident #35, who had been assessed as an elopement and fall risk on admission and had a Brief Interview for Mental Status (BIMS) of 9, left the facility unbeknownst to facility staff and was found on [DATE] at 7:25 pm approximately 0.25 miles away at a neighbors residence, across a 35 mph road, after another resident notified the nurse that the wheelchair at the facility exit door belonged to R#35. Findings include: Review of an admission Record revealed Resident #35 was a male, originally admitted to the facility on [DATE], with pertinent diagnoses which included: acute kidney failure, heart failure, chronic obstructive pulmonary disease (a lung disease that results in difficulty breathing), type 2 diabetes mellitus (a condition where the body is not able to properly use sugar from the blood) depression, and other stimulant abuse. Review of a Facility Reported Incident (FRI) report received by the State Agency on [DATE] at 9:08 PM revealed Incident Summary: Resident eloped from facility; full investigation to follow . Review of an Investigation Report received by the State Agency on [DATE] at 10:45 AM revealed, Allegation Statement: On [DATE] at 7:25 pm, a resident, (Resident #35) left the facility unsupervised. The alarm was sounding, his primary nurse, (Registered Nurse (RN) Z) came to the front door to see a wheelchair stuck in the doorway and a group of visitors walking to their car. The nurse stepped outside to check the parking lot; however, she did not see anyone other than the visitors getting into their car. The nurse returned to the facility and asked the nurse in the rehab hallway if the visitors were using a wheelchair. The nurse stated no, at that time a resident came to the nurse to say that (Resident #35) was at the end of the driveway. The nurse and a CNA (Certified Nursing Assistant) went to the end of the drive to assist the resident back to the facility, he refused. The nurse stayed with the resident and was able to redirect the resident back to his wheelchair, then assisted back into the facility. The resident was immediately put on 1:1 (one to one) supervision. Resident: (Resident #35) .BIMS 9 - indicating mild impairment . Review of a Witness Statement Form dated [DATE] and authored by RN Z revealed, Alarm at front door was going off. I went to turn off alarm & (and) empty w/c (wheelchair) @ (at) door. I went out to parking lot. People getting into vehicle. Didn't see anyone else. Came back in & asked (Licensed Practical Nurse (LPN) Y) if she had a person go out in a w/c. She said no. A resident said it was (Resident #35). I and (LPN Y) looked in bathroom. Then went outside. A couple was walking in p/lot (parking lot) toward door & asked if we were looking. They pointed in direction. I ran across parking lot. From top of hill/drive, (referring to the facility's steep driveway with multiple potholes at the bottom of the drive before the incline) I could see (Resident #35) down the street. I called out to him to stop. He did turn around & stop. He said he wasn't coming back. I couldn't make him. Said he had a place to go. Said we weren't doing anything for him. He sat down on the curb. We talked. Explained that we would call daughter. That he needed to talk to management. I called (Unit Manager (UM) J) (no answer). Called Nursing Home Administrator. Explained situation. Contacted 911 to get resident back into building. 2 aids (CNA N and CNA S) and (LPN Y) were outside with me trying to get him in. (CNA N) was able to get him back into w/c & on our side of the street. Police showed up & by then (Resident #35) said he'd come back inside. (LPN Y) & I pushed (Resident #35) in w/c back up hill & then he was reluctant once we got him to the door to go back inside. He stayed in foyer & refuse to leave. Review of Resident #35's Pre-admission Hospital Notes (Hospital Name Omitted) revealed a Progress Note filed [DATE] at 2:49 AM, Upon shift change at 1900 (7:00 PM) patient was very agitated and restless stating that he is going to take off and leave the hospital. RN (name omitted) and RN (name omitted) unsuccessfully attempted to redirect patient. Pt refused all meds and attempts to make more comfortable .Pt (patient) began making statements about self harm. Stating that he did not care if he got hit by a car or died in the ditch. Also stating that he did not want to wake up and had nothing to live for . Review of Resident #35's Admission/readmission Assessment dated [DATE] revealed, .Section E. Elopement Risk Assessment 1. History of Wandering or Elopement a. Elopement attempts at previous residence Yes b. History of wandering at previous residence Yes .d. Has made 1 or more attempts to elope in the past 90 days Yes 2. Delirium Acute reversible confusion a. Caused by medical illness such as infection, diabetes, cardiac problems, oxygen compromise, altered blood chemistry. Yes 3. Adjustment Problems a. Resident makes statements regarding wish to leave, wish to go home .Yes .9. Elopement Risk a. Is the Resident At Risk for Elopement? Yes . Review of Resident #35's Progress Note dated [DATE] at 5:30 PM and authored by Nurse Practitioner (NP) MM revealed, .In the last week and a half the patient has been seen by 2 physicians and his capacity has been determined incapable so they (sic) DPOA (durable power of attorney) may be interacted (sic) . Review of Resident #35's Nursing Progress Note dated [DATE] at 4:25 PM revealed, Note Text: Therapy notified me that (Resident #35) was in the front foyer sleeping on the couch. He had self-transferred to couch. I did a standby assist to make sure he got back to wheelchair and advised him he could head down for dinner. Review of a Resident #35's Care Plan in place on [DATE] revealed a focus of I am at an increased risk for falls r/t (related to) Deconditioning, Gait/balance problems with a date initiated of [DATE]. There was no care planned focus of elopement risk in place on [DATE]. In an interview on [DATE] at 2:09 PM regarding Resident #35's elopement on [DATE], Social Services Manager (SSM) S reported resident #35 had not been safe to be out by himself. SSM S reported Resident #35 had been down the street waiting for a friend to come by when the nurse found him. SSM S reported when a resident is assessed as being at risk for elopement, there should be a care plan in place to that effect. In an interview on [DATE] at 4:37 PM, RN Z reported had last seen Resident #35 approximately 20 minutes prior to his elopement when he took his medications and was assisted to the restroom. RN Z reported she had heard the alarm go off and went to the front entrance door to shut it off. RN Z reported when arrived at the front entrance door, saw an empty wheelchair off to the side so she went outside to look but didn't see anyone other than a family who was getting into their car and thought they had set the alarm off when they exited the building. RN Z reported went to confirm with the other nurse on duty if the family had been using the wheelchair and the nurse said no. RN Z reported there was another resident who had been standing up at the front nurses station who said that the wheelchair belonged to Resident #35. RN Z reported at that time, went to look for Resident #35 in his bathroom and when she realized he was not there, she ran to the door. RN Z reported at that point, there was another couple who was coming into the building across the parking lot. RN Z stated, They could tell I was panicked, and they asked me if I was looking for someone. They told me they had just seen someone go over the hill. RN Z reported located Resident #35 across the street down the road at (House Number omitted). RN Z reported had not called a Code (referring to an Elopement/Missing Resident Code) when realized Resident #35 had left the building. When queried as to how staff would know if a resident was at risk for elopement, RN Z reported they are usually exit seeking or something. When queried as to what type of communication documentation the facility used to alert staff to a resident at risk for elopement, RN Z reported it would probably be in a progress note. RN Z reported there was also a green binder in the front office area but was unsure if or how often staff was supposed to review it. RN Z reported any resident who was ambulatory had the potential to be an elopement risk. RN Z reported a majority of the elopement risks were communicated during shift-to-shift nursing reports. RN Z reported she had not been aware that Resident #35 had been an elopement risk. RN Z reported Resident #35 used to go up to the front lobby by himself and sit on the couch, but If I had known he was an elopement risk, I would not have allowed him to be in the front room. That would not be okay. In an interview on [DATE] at 2:56 PM, Resident #35, who was seated in his wheelchair in his room on the Memory Care Unit, reported he was waiting for his brother to pick him up this afternoon because he shouldn't be here (referring to at the facility). Resident #35 reported he was tired of being at the facility and he is going to walk out again if they can't do something about him being in the Memory Care Unit. Resident #35 reported on the day he got out of the facility, he just walked out by himself. Resident #35 declined to provide any additional details regarding how he was able to exit the facility at that time. On [DATE] at 4:30 PM, Regional Director of Operations (RDO) UU was verbally notified and RDO UU and Nursing Home Administrator (NHA) A received written notification of the Immediate Jeopardy that began on [DATE] due to the facility's failure to prevent the elopement of Resident #35. A written plan for removal for the Immediate Jeopardy was received on [DATE] and the following was verified on [DATE]: * During investigation of elopement on [DATE] the facility identified that the resident did not have proper care planning or interventions in place to reduce risk of elopement for a resident identified as an elopement risk upon admission. * The facility identified that residents residing in the facility were determined to be at risk. On [DATE], the facility assessed all residents for elopement risk and implementation of elopement care plans with appropriate interventions; proper assessments and care plans were implemented if applicable. * The elopement binder was updated on [DATE]. * Education of elopement and wandering policy and care planning of elopement with proper interventions was initiated on [DATE]; any facility staff member and agency staff member who did not receive education by [DATE] will receive education prior to the start of their next shift. All facility staff and agency staff who were present at the time of the incident were immediately educated. As of [DATE], all facility staff and agency staff have completed the necessary required education. Education is completed for all new hires prior to their first shift. * The EVS Director assessed the facility doors for proper function of the alarm system on [DATE]; deemed to be functioning appropriately. * The facility door code was changed on [DATE]. * The Administrator notified the DPOA/daughter of the incident and discussed proper interventions, she agreed with the implementation of the interventions. Law Enforcement, physician and Director of Nursing also notified. * Resident was placed on 1:1 supervision immediately until further interventions could be implemented. * Assessments were completed on the resident to ensure the resident did not experience any adverse effects of the elopement, including skin assessment, pain assessment and vitals signs were obtained. * On [DATE], the care plan for resident #35 was updated with proper interventions to reduce future risk of elopement. * Risk Management report was completed on [DATE]. * Witness statements were obtained by primary care staff on [DATE]. Actions to Prevent Occurrence/Reoccurrence: * The Elopement and Wandering Policy was reviewed by the facility Administrator and deemed appropriate. * Beginning on [DATE], education with facility staff and agency staff was initiated on the Elopement and Wandering Policy. Any facility staff and agency staff who did not receive the education by [DATE] were education prior to the start of their next shift. All facility staff and agency staff who were present at the time of the incident were immediately educated. As of [DATE], all facility staff and agency staff have completed the necessary required education. Education is completed for all new hires prior to their first shift. * Beginning on [DATE], education with licensed nurses was initiated on proper implementation of elopement care plans and interventions. Any facility staff and agency staff who did not receive the education by [DATE] were education prior to the start of their next shift. All facility staff or agency staff who were present at the time of the incident were immediately educated. As of [DATE], all facility staff and agency staff have completed the necessary required education. Education is completed for all new hires prior to their first shift. * Director of Nursing/designee will conduct an audit with three licensed nurses weekly for four weeks and then monthly for three months to ensure understanding of proper implementation of care planning and interventions for resident at risk of elopement, until substantial compliance has been maintained. Results of these audits will be submitted to the QAA committee for review and any further recommendations. * Director of Nursing/designee will conduct an audit with five random staff members once a week for fours week and monthly for three months to ensure understanding of elopement and wandering policy, until substantial compliance has been maintained. Results of the audits will be submitted to the QAA committee for review and any further recommendations. * Residents will be evaluated for elopement risk quarterly beginning [DATE], and as needed, new residents will begin assessment for elopement risk upon admission. The initial assessment and reassessment for all residents is deemed appropriate to capture any other residents that could potentially be at risk for elopement; implementation of possible interventions to reduce occurrence. All licensed nursing staffing have begun receiving education on completing the elopement assessment with proper implementation of interventions. * Results of audits will be reviewed with the QAA committee to ensure compliance and any further recommendations. In an interview on [DATE] at 08:22 AM, RN X reported working at the facility for several years and that the facility had not ever done a educational drill (virtual training) related to the elopements and/or the expectations for staff response to a door alarm that is sounding for an unknown reason. In an interview on [DATE] at 10:18 AM, Housekeeper (HSK) P reported that she had not received any education related to responding to a door that was alarming and reported, .I had some education about a year ago when I first started . HSK P reported that she was informed about Resident #35's elopement and stated, .they didn't talk about door alarms .I didn't get any papers .I had to sign something . HSK P reported that her responsibility if a door alarm was sounding, would be to check to see if there were any residents by the door and then to shut the alarm off. HSK P was not able to verbalize any further steps to ensure all residents were safe and accounted for. In an interview on [DATE] at 10:22 AM, HSK F reported that she thought that someone had talked to her about door alarms when she first started and stated, .I guess I would check the door and then shut the alarm off .I don't think there would be anything else . In an interview on [DATE] at 10:30 AM, Activities Director (AD) Q reported that she was very familiar with the residents that are at risk for elopement, and she would refer to the care plan to verify the elopement risk. AD Q reported that she signed an elopement paper, but when asked what she should do if there was a door alarming, reported that she did not know that answer and would have to go check with someone. Review of the facilities Immediate Jeopardy Abatement Removal Plan dated [DATE] revealed, .Education of elopement and wandering policy and care planning of elopement with proper interventions was initiated on [DATE]; any facility staff member and agency staff member who did not receive education by [DATE] will receive education prior to the start of their next shift . The interviews above from HSK P, HSK F, and AD Q indicate that the educate given was not effective and additional information was requested to removed the immediate jeopardy and ensure the safety of the residents. Addendum [DATE] In response to the survey team not being able to lift the immediate jeopardy, the following steps have been completed: * The Elopement and Wandering Policy was reviewed by the facility Administrator and deemed appropriate. * Re-education of all facility staff and agency staff on the Elopement and Wandering Resident Policy with completion of post-test to ensure retention of information. If a staff member fails to successfully complete the post-test, education will take place immediately to ensure comprehension. * Any facility staff and agency staff who did not receive the education and post-test by [DATE] will be educated prior to the start of their next shift. * Completion of an elopement drill on [DATE] on all shifts to ensure all staff respond appropriately in the event of a missing resident. Then weekly drills for four weeks to maintain compliance. * Elopement binders will be reviewed and updated. * The EVS Director assessed the facility doors for proper function of the alarm system on [DATE]; deemed to be functioning appropriately. * The facility is alleging compliance on [DATE] * As of 2:00 pm on [DATE], 34 facility and agency staff members were educated on the Elopement and Wandering Resident policy and completed a post-test. The remainder of the facility staff and agency staff will be educated and complete a post-test prior to their next shift. * A successful elopement drill was completed at 2:00 pm and the signatures recorded of those in attendance. Although the Immediate Jeopardy was removed on [DATE], the facility remained out of compliance at a scope of isolated and severity of no actual harm due the fact that not all facility staff have received the education and sustained compliance has not been verified by the State Agency.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure residents are treated with dignity and respect for 1 of 2 re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure residents are treated with dignity and respect for 1 of 2 residents (Resident #386) reviewed for dignity, resulting in episodes of incontinence, causing embarrassment and potential for a decline in self-worth. Findings include: Resident #386 Review of an admission Record revealed Resident #386 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: UTI (urinary tract infection), weakness and Parkinson's disease (a chronic degenerative disorder that affects movement). A Minimum Data Set (MDS) assessment for Resident #386 was not available due to new admission to the facility. Review of Resident #386's Kardex (direct care guide) revealed, .Toileting- one assist . In an interview on 08/21/23 at 11:55 AM, Resident #386 reported being very new to the facility and concerned that she has to wait a long time for her call light to be answered. Resident #386 reported that the wait time was worse during the night and stated, .last night I wet the bed .its embarrassing . Resident #386 reported that she is normally continent, but that she wears a brief for security. In an interview on 08/21/23 at 12:00 PM, Family Member (FM) NN reported that sometimes it's a 30 minute wait even during the day for her to get help to the bathroom. FM NN reported that Resident #386 gets UTI's easily. In an interview on 08/23/23 at 12:06 PM, Resident #386 reported that she had a big problem overnight at about midnight and stated, .the wait was too long .I had an accident .they had to change the whole bed .it took the a long time . Resident #386 reported that she was hoping to be back home soon. In an interview on 08/23/23 at 12:15 PM, Certified Nursing Assistant (CNA) WW reported that Resident #386 was continent, but was not able to get herself to the bathroom. CNA WW reported that Resident #386 used her call light when she needed assistance to the bathroom.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review the facility failed to obtain physician orders for use of a continuous positive airway pressure (CPAP) machine for 1 of 1 resident (Resident #52) rev...

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Based on observation, interview, and record review the facility failed to obtain physician orders for use of a continuous positive airway pressure (CPAP) machine for 1 of 1 resident (Resident #52) reviewed for respiratory care resulting in the potential for improper use, inaccurate settings, irregular cleaning, and respiratory infection. Findings include: Review of an admission Record revealed Resident #52 had pertinent diagnoses which included acute and chronic respiratory failure, chronic obstructive pulmonary disease, and obstructive sleep apnea. Review of a Minimum Data Set (MDS) assessment for Resident #52, with a reference date of 8/11/23 revealed a Brief Interview for Mental Status (BIMS) score of 15/15 which indicated Resident #52 was cognitively intact. During an observation and interview on 8/21/23 at 12:10 PM, Resident #52 was observed awake and wearing a nasal pillow (head strap and plastic tubing with soft prongs for nostrils that connects to a continuous positive airway pressure (CPAP) machine) with a CPAP machine on the nightstand next to the bed turned on and running. Resident #52 reported she was just waking up from a nap and had not requested the staff to place the tubing on the machine at the bedside. Resident #52 reported she wears the CPAP nasal pillow when she is sleeping at night and during naps. Review of Resident #52's Physician Orders on 8/21/23 revealed no order(s) for a CPAP machine use or maintenance. On 8/22/23 at 8:51 AM Resident #52 was observed in bed, sleeping, with nasal pillow in place on face and CPAP machine powered on and running. During an observation and interview on 8/22/23 at 11:35 AM, Resident #52 reported she had used a CPAP machine for years and the CPAP she was using she brought with her when she moved into the facility. Resident #52 reported that she did not have this CPAP machine serviced regularly, nor did the facility assist her with managing her CPAP machine. The nasal pillow of the CPAP was observed lying on top of the machine with no barrier noted. During an interview on 8/22/23 at 1:32 PM, Licensed Practical Nurse (LPN) G reported that Resident #52 used her CPAP machine every night and throughout the day as needed and would ask for her mask when she wanted to nap. LPN G reported that the night shift was scheduled to clean CPAP machines, change tubing (if needed), and clean machine filters weekly. LPN G reported a physician order was necessary prior to a resident using a CPAP machine. LPN G was unable to locate a physician order for the use of a CPAP machine in Resident #52's record. LPN G reported staff would not provide weekly cleaning or maintenance of a resident's CPAP machine without a physician order. During an interview on 8/22/23 at 1:38 PM, Director of Nursing (DON) B and Regional Registered Nurse (RRN) EE reported Resident #52 used a CPAP machine nightly and as needed throughout the day. DON B and RRN EE reported a physician order was necessary for a resident to use a CPAP machine in the facility. DON B and RRN EE reported Resident #52 did not have a physician order for a CPAP machine use. DON B reported the CPAP machine was not being monitored by staff without a physician order. On 8/23/23 at 8:25 AM Resident #52 was observed in bed, sleeping, with nasal pillow in place on face and CPAP machine powered on and running. During an interview on 8/23/23 at 8:45 AM, Unit Manger (UM) CC reported Resident #52 was using her own CPAP machine and it was not being maintained by the facility and there were no physician orders for use of a CPAP machine in Resident #52's record. During an interview on 8/23/23 at 12:33 PM, Nursing Home Administrator/Infection Preventionist (NHA/IP) A reported CPAP machine use by residents requires a physician order for weekly cleaning and maintenance related to infection prevention. Review of BIPAP-CPAP policy revised 6/2023 revealed .CPAP will be initiated following the physicians order .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0699 (Tag F0699)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to identify emotional triggers for 1 of 1 resident (Resident #56) revi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to identify emotional triggers for 1 of 1 resident (Resident #56) reviewed for trauma informed care, resulting in the potential for re-traumatization due to staff not being informed and knowledgeable of the resident's past trauma, and the lack of care plan interventions in place. Findings include: Review of a admission Record dated 7/11/22, revealed Resident #56 was admitted to the facility with the following pertinent diagnoses: Post Traumatic Stress Disorder (a disorder in which a person has difficulty recovering after experiencing a terrifying event), Difficulty Walking, Bipolar Disorder (disorder characterized by episodes of mood swings ranging from depressive lows to manic highs), Suicidal Ideations (thinking about or planning suicide), Major Depressive Disorder. Review of a Minimum Data Set (MDS) assessment dated [DATE], section D (Mood) revealed Resident #56 experienced feeling down, depressed, hopeless 2-6 days during the 14-day assessment period. Section G (Functional Status) revealed Resident #56 required full staff performance (total dependence) for transfers (moving from one surface to another) and did not walk in the previous 7 days. Review of a Care Plan for Resident #56 dated 12/14/22, revealed focus/goal/interventions as follows: Focus: I have a history of trauma .witnessed my husband die by suicide . Goal: Staff will assist me in avoiding my triggers . Interventions: arrange mental health services .encourage me to express my feelings .provide a quiet environment .provide meaningful activities . In an interview on 8/21/23 at 2:03pm, Resident #56 reported she awoke after a nightmare the previous night, felt anxious and asked for help. The resident reported she had experienced anxiety at night for many years and when she was still able to walk, she did so at night to reduce her anxiety. Resident #56 reported she ultimately had an anxiety attack last night because her anxiety level increased. The resident reported she told staff she felt anxious, but they were unable to successfully intervene. In an interview on 8/22/23 at 2:39pm Social Services Director (SSD) S reported Resident #56 had PTSD from seeing her husband commit suicide. SSD S was not able to identify any specific triggers that caused Resident #56 emotional distress. SSD S reported the resident had few episodes of emotional upset related to her PTSD because her dementia had progressed. SSD S reported she gained information about Resident #56's needs from the resident's OBRA (Omnibus Budget Reconciliation Act) Level IIassessment. Review of an OBRA (Omnibus Budget Reconciliation Act) Level II assessment dated [DATE] revealed Resident #56 reported having nightmares and difficulty returning to sleep if she woke up at night. The assessment indicated Resident #56's recurrent distressing dreams .and chronic sleep issues . were associated with the traumatic event involving witnessing the suicide of her spouse. In an interview on 8/23/23 at 11:04am, Certified Nursing Assistant (CENA) VV reported Resident #56 was very emotional, but the facility had not given her any information regarding the resident's Post Traumatic Stress Disorder (PTSD). CENA VV reported at times when Resident #56 awoke, she appeared anxious, but she was not aware of any interventions in place to help reduce the resident's anxiety after a nightmare. CENA VV reported Resident #56 talked about past trauma frequently upon waking, at times asked to go for a walk and then got very upset when staff reminded her, she was no longer able to walk.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to maintain complete and accurate medical records regarding advanced d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to maintain complete and accurate medical records regarding advanced directives in 2 (Resident #28 and #84) of 5 residents reviewed for advanced directives, resulting in incomplete medical records and the potential for inappropriate care being provided in the event of an emergency. Findings include: Resident #28 Review of Resident #28's electronic medical record on [DATE] at 9:10 AM revealed Do Not Resuscitate (DNR) documentation but no DNR physician order. In an interview on [DATE] at 11:36 AM, Registered Nurse (RN) X reviewed Resident #28's electronic medical record and reported Resident #28 had signed DNR papers but she could not find a corresponding DNR physician order. RN X reported she expects to see a physician order and an alert in the electronic medical record if a resident is DNR. RN X reported the unit managers typically update the physician order when DNR paperwork is signed. In an interview on [DATE] at 11:42 AM, Licensed Practical Nurse (LPN) Unit Manager J reported Resident #28 is DNR and the DNR physician order should have been generated when the DNR paperwork was signed. Resident #84 Review of Resident #84's Nursing Progress Notes on [DATE] at 11:10 AM revealed Resident #84 re-admitted to the facility on [DATE] after a local hospital admission and expired the morning of [DATE] without receiving Cardiopulmonary Resuscitation (CPR). Further review of Resident #84's electronic medical record revealed Resident #84 did not have a physician order for DNR at the time of his death. Review of Resident #84's Do-Not-Resuscitate Order on [DATE] at 1:47 PM revealed Resident #84 signed the document [DATE], witnessed by two staff, and the physician signed the order on [DATE]. In a telephone interview on [DATE] at 11:42 AM, LPN SS reported she found Resident #84 when he expired the morning of [DATE]. LPN SS reported she did not perform CPR because she had been given verbal report at shift change that Resident #84 was DNR. In an interview on [DATE] at 3:32 PM, LPN Unit Manager J reported Resident #84 was full code when he was sent to the local hospital but signed DNR paperwork when re-admitted to the facility into the care of hospice. LPN Unit Manager J reported the physician's order for DNR should have been placed into the electronic medical record at the time DNR papers were signed by the resident on [DATE]. In an interview on [DATE] at 1:08 PM, Director of Nursing (DON) B reported Resident #28 should have had a DNR physician order placed into the electronic medical record at the time the order was signed and witnessed. Review of facility policy/procedure Residents' Rights Regarding Treatment and Advance Directives, revised 12/20, revealed .Upon admission, should the resident have an advance directive, the advanced directive will be reviewed to ensure advocates, demographics and wishes are current. If so, copies will be made and placed on the chart as well as communicated to the staff and a physician order written . Any decision making regarding the resident's choices will be documented in the resident's medical record and communicated to the interdisciplinary team and staff responsible for the resident's care .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to provide requested immunizations to 1 of 5 residents (Resident #48) reviewed for immunizations, resulting in the potential for acquiring, tr...

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Based on interview and record review, the facility failed to provide requested immunizations to 1 of 5 residents (Resident #48) reviewed for immunizations, resulting in the potential for acquiring, transmitting, or experiencing complications from communicable diseases. Findings include: Review of an admission Record revealed Resident #48 had pertinent diagnoses which included schizophrenia, psychotic disorder with delusions, and dementia. Review of a Minimum Data Set (MDS) assessment for Resident #48, with a reference date of 5/25/23 revealed a Brief Interview for Mental Status (BIMS) score of 9/15 which indicated Resident #48 was moderately cognitively impaired. Review of the Electronic Medical Record (EMR) on 8/22/23 revealed that Resident #48 had a Durable Power of Attorney (DPOA) and was no longer able to give consent. Review of an EMR Immunization Record on 8/22/23 for Resident #48 revealed the pneumococcal vaccine had a status of consent refused with no date indicated. During an interview on 8/23/23 at 8:53 AM, Unit Manager (UM) CC was unable to provide a signed consent for Resident #48 indicating refusal of the pneumococcal vaccine. UM CC reported Resident #48's record indicates she had not received the pneumococcal vaccine. UM CC reported she had no assignment related to immunizations. During an interview on 8/23/23 at 12:33 PM, Nursing Home Administrator/Infection Preventionist (NHA/IP) A reported immunization consent forms are completed upon admission and kept in the resident's medical records, MCIR records are accessed for immunization verification if needed, and all residents are assessed quarterly and as needed for immunizations needs. Review of the Michigan Care Improvement Registry (MCIR) information (an immunization database) dated 8/23/23, revealed Resident #48's pneumococcal vaccine recommended due date was 12/29/2010 . Review of Pneumococcal Vaccine (Series) revised date of 9/2022 revealed .each resident will be assessed for pneumococcal immunization upon admission .each resident will be offered a pneumococcal immunization .may be administered in accordance with physician-approved standing orders .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

Based on observation, interview, and record review, the facility failed to provide appetizing and temperature appropriate food products to 4 residents (Resident #23, #28, #63, and #7) of 4 residents r...

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Based on observation, interview, and record review, the facility failed to provide appetizing and temperature appropriate food products to 4 residents (Resident #23, #28, #63, and #7) of 4 residents reviewed for food palatability, resulting in dissatisfaction with meals, the potential for decreased food acceptance and nutritional decline. Findings include: Resident #23 Review of a Minimum Data Set (MDS) assessment for Resident #23, with a reference date of 6/14/2023 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated Resident #23 was cognitively intact. In an interview on 8/22/2023 at 9:47AM, Resident #23 stated the food here is horrible. Resident #23 reported the broccoli is overcooked like mush, the rice is dry, and the spaghetti sauce is watery. Resident #23 stated, the food just isn't prepared good. In an interview on 8/23/2023 at 8:46 AM, Resident #23 reported his main issue with the food is the bland flavor and the rice is overcooked. Resident #28 Review of a Minimum Data Set (MDS) assessment for Resident #28, with a reference date of 5/25/2023 revealed a Brief Interview for Mental Status (BIMS) score of 8, out of a total possible score of 15, which indicated Resident #28 was moderately cognitively impaired. In an interview on 8/22/2023 at 9:42 AM, Resident #28 reported he sets aside much of the food because he does not like it. Resident #28 reported the kitchen serves a lot of chicken dishes. Resident #28 reported the overall presentation of the food is not good. Resident #63 Review of a Minimum Data Set (MDS) assessment for Resident #63, with a reference date of 3/4/2023 revealed a Brief Interview for Mental Status (BIMS) score of 12, out of a total possible score of 15, which indicated Resident #63 was moderately cognitively impaired. In an interview on 8/21/2023 at 11:39 AM, Resident #63 stated the food sucks, they serve chicken and hot dogs pretty much; the food don't have no flavor. Resident #63 reported the food is either boiled or charred. In an observation and interview on 8/22/2023 at 12:14 PM in Resident #63's room, Resident #63 had just finished lunch. Resident #63 reported he did not like the pork or the carrots. Resident #63 reported the carrots were crunchy, not cooked all the way through. Resident #63 reported the pancake served for breakfast was hard and not warm enough for the butter to melt. Resident #63 stated, I don't know why they don't use a plate warmer. In an interview on 8/23/2023 at 9:05 AM, Resident #63 reported food is delivered to his room cold a lot of the time. Review of Resident Council Minutes, dated 4/14/2023, revealed .(Resident) sharing concerns regarding food temperatures, specifically as they pertain to coffee . (Resident #28) brought forth concerns regarding overall presentation of food . (Resident #28) sharing personal experiences with long services times resulting in reduced temperature of food . Review of Resident Council Minutes, dated 5/19/2023, revealed .Dietary: discussed requests- no resolution on previous concerns/requests, please address- all attendees agree- dinner choices and preparation lacking . Review of Resident Council Minutes, dated 6/9/2023, revealed .(Resident) discussed possibility of putting together a sub-committee relating to food concerns and requests, unanimous agreement from attendees . Personal testimony offered by (Residents including Resident #28) regarding perceived food quality . Review of facility policy/procedure Food Quality and Palatability, implemented 7/23/2023, revealed .Food will be prepared by methods that conserve nutritive value, flavor and appearance. Food will be palatable, attractive and served at a safe and appetizing temperature. Food and liquids are prepared and served in a manner, form, and texture to meet resident's needs . Resident #7 Review of an admission Record revealed Resident #7 was a female. Review of a Minimum Data Set (MDS) assessment for Resident #7, with a reference date of 6/20/23 revealed a Brief Interview for Mental Status (BIMS) score of 14, out of a total possible score of 15, which indicated Resident #7 was cognitively intact. In an interview on 8/21/23 at 12:21 PM, Resident #7 reported the food at the facility was not good and sometimes had an off taste. Resident #7 reported food was sometimes cold by the time she got it. Resident #7 gave the example that the other day her eggs were cold. Resident #7 reported has asked for 2 pieces of toast and received 1. In an interview on 8/21/23 at 12:56 PM, Licensed Practical Nurse (LPN) G reported residents have complained that the food sometimes tasted like it was not cooked in the right kind of water and that it had a sulphur taste. During a tour of the kitchen, at 11:46 AM on 8/21/23, an interview with Dietary Manager U found that she likes the temperature of hot food on the steam table to be 160F. When asked how food is delivered to residents, DM U states that meal carts are sent to the memory unit, then to rehab, then the dining room gets served, and finally the rest of the residents (on A-hall). During a lunch observation, at 12:18 PM on 8/21/23, it was observed that staff sent meal carts to the memory unit and the rehab unit and now stopped plating meals for residents. When asked what they were waiting for, DM U stated that they must wait for staff to take care of the meals and residents that went to the memory unit first. At this time there were over 10 residents in the dining room waiting for lunch service and it was observed that no covers were placed on the steam table to help keep food hot during the wait. During an observation of the lunch service, at 12:40 PM on 8/21/23, it was observed that dietary started to serve lunch to the dining room as staff started to show up and help residents. During a review of breakfast in the kitchen, at 8:31 AM on 8/22/23, a test tray was plated for the surveyor and was placed on a cart to go to A-hall. The hall cart was filled with roughly 15 other trays and reached the hall at 8:46 AM. The cart was finished being delivered at 8:56 AM and the surveyor brought the test tray back to the conference room and found the following temperatures at 8:57 AM using a rapid read Thermoworks thermometer: two round Sausage patties at 98F, One pancake at 100F, and the separately cupped oatmeal was 115F.
Jul 2023 9 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00136773. Based on interview and record review, the facility failed to notify the legal guar...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00136773. Based on interview and record review, the facility failed to notify the legal guardian of the death of one resident (Resident #10) of 3 residents reviewed for notification of changes, resulting in the legal guardian being unaware that Resident #10 had expired. Findings include: Review of Resident #10's Medical Certificate of Death revealed Resident #10 was pronounced dead on [DATE] at 9:29 PM. Review of Resident #10's Nursing Progress Note dated [DATE] at 0:34 AM revealed the Licensed Practical Nurse left a message with the guardian the evening of [DATE] regarding Resident #10's death but did not make contact with the guardian. In a telephone interview on [DATE] at 11:56 AM, Guardian of Resident #10 CC reported she did not receive any notification from the facility regarding the death of Resident #10. Guardian of Resident #10 CC reported she did not find out that Resident #10 had expired until her office contacted the facility to discuss his trust fund on [DATE]. In an interview on [DATE] at 1:55 PM, Nursing Home Administrator (NHA) in training B reported the LPN left a message for the guardian the night he expired but no further attempts to contact the guardian were made. NHA in training B reported the facility should have made further attempts to notify the guardian of Resident #10's death.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes MI00131763, MI00135362, and MI00136249. Based on interview and record review, the facility fai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes MI00131763, MI00135362, and MI00136249. Based on interview and record review, the facility failed to protect the resident's right to be free from neglect for 1 resident (Resident #6) of 3 residents reviewed for abuse and neglect, resulting in the potential for a decline in physical, mental, and psychosocial well-being. Findings include: Review of an admission Record revealed Resident #6 admitted to the facility on [DATE] with pertinent diagnoses which included obesity, muscle weakness, and depression. Review of a Minimum Data Set (MDS) assessment for Resident #6, with a reference date of 3/20/2023 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated Resident #6 was cognitively intact. Further review of same MDS assessment revealed Resident #6 was dependent on staff for toileting. Review of a current incontinence Care Plan intervention for Resident #6, initiated 3/14/2023, directed staff to change her brief when soiled and as needed and to check her every 2 hours and as needed for episodes of incontinence. In an interview on 6/27/2023 at 1:25 PM, Resident #6 reported two nights ago on Sunday night she pressed the call light because she had a bowel movement that felt like acid. Resident #6 reported a female Certified Nursing Assistant (CNA) responded to her call light and stated, I can't change you alone and then left the room. Resident #6 reported she pressed the call light again and about an hour later the CNA came back and stated, I can't do anything because I am alone, threw towels in the chair and walked out. Resident #6 reported she was crying later when the nurse walked in with her medications and the nurse cleaned her up by herself. Resident #6 reported she was left in her soiled brief for approximately 1.5 hours, and this made her feel neglected and she felt pain because her bottom was raw. Resident #6 reported she feels agency staff do what they must do instead of what they should do. Resident #6 reported staff told her that the agency CNA was fired. In an interview on 6/27/2023 at 4:10 PM, Nursing Home Administrator (NHA) in training B reported the agency CNA that failed to provide care to Resident #6 on Sunday night would not be used again and a grievance form had been completed to resolve this complaint. Review of a Mission Point Resident Assistance Form for Resident #6, dated 6/26/2023, revealed .Resident states she put on call light agency CNA came in to check and change roommate left room without speaking to her. When she came in CNA stated she can't change her by herself and left the room. An hour later agency nurse came in and changed her bedding . Summary of findings . CNA refused to take care of resident alone and failed to get assistance with car leaving resident unhappy and sitting in urine far longer than she should have . Corrective action . CNA (CNA U) was placed on list not to return to facility. Add check and change every 3 hours to care plan . In an interview on 6/28/2023 at 4:04 PM, Agency Licensed Practical Nurse (LPN) BB reported Agency CNA U came to her while she was passing medication to a resident on Sunday night and asked for her assistance to change Resident #6. Agency LPN BB reported when she finished passing the medication she had set up, she pushed her medication cart toward Resident #6's room and heard Resident #6 crying and praying that God would send someone to her room that cares. Agency LPN BB reported Resident #6 told her she had not been changed since before lunch and that Agency CNA U came into her room, threw towels on her chair and walked out. Agency LPN BB reported she observed a urine ring drying on the sheet around Resident #6. Agency LPN BB reported she changed Resident #6 by herself as Agency CNA U was busy with other residents. In an interview on 6/29/2023 at 2:23 PM, former Registered Nurse (RN) W stated I saw too much neglect, agency CNA's and agency staff didn't care about residents . the unit would smell like urine . Former RN W reported that depending on the CNA, residents would go without check and changes and showers. Former RN W reported he could not take it any more and left employment in May. In an interview on 7/5/2023 at 10:34 AM, CNA J reported agency CNAs are not the best and she had a few residents needing full changes that morning because residents were completely soaked and looked like it had been a while since they had been changed. In an interview on 7/3/2023 at 2:53 PM, Director of Nursing (DON) C reported agency CNAs are required to complete a Certified Nurse Aide Competency Checklist that is signed off by a preceptor. DON C reported the checklist is required to ensure agency staff are aware of how things are done at the facility. DON C reported the CNA competency checklist was never completed by agency CNA U. In an interview on 7/5/2023 at 9:50 AM, Human Resources Z reported she was not aware agency staff needed the Competency Checklist until 7/3/2023 and these were not being done consistently. Review of 10 active agency CNA employee files revealed 2 had completed competency checklists, 1 was partially complete, and 7 were not completed. Review of an active facility CNA Competency Checklist provided by the facility on 7/3/2023 revealed that it covered .Chain of Command/Scope of Practice . Interpersonal Communication Skills . Work Assignments . Infection Control Practices . Fall Prevention . Dressing/Undressing Patients . Ambulating/Transferring Patients . Oral Hygiene/Care Hygiene . Hair and Nail Care . Assisting with Bowel/Bladder Protocol . Personal Hygiene . Measuring Vital Signs . Nutrition and Hydration . Weighing Patients . Patient admission . Restorative Measures/Devices . Assisting with Diagnostic Tests . ADL Reporting/Documentation . Environmental/Safety . Security Systems . Elopement Procedures . Communication/Rights . Operating Instructions Regarding equipment needed to perform job functions .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

This citation pertains to intake #MI00131308. Based on interview and record review, the facility failed to report suspected resident to resident abuse timely for 2 residents (Resident #2 and Resident ...

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This citation pertains to intake #MI00131308. Based on interview and record review, the facility failed to report suspected resident to resident abuse timely for 2 residents (Resident #2 and Resident #3), of 3 residents reviewed for abuse, resulting in abuse allegations not being reported to the state survey agency within the 2-hour required timeframe. Findings include: Review of the facility investigation of MI-FRI ID 00048148 revealed an incident of suspected resident to resident abuse occurred between Resident #2 and Resident #3 on 9/6/2022 and was reported to the Nursing Home Administrator (NHA). Further review revealed this suspected abuse was reported to the state survey agency on 9/7/2022 at 11:41 AM. In an interview on 6/28/2023 at 3:41 PM, NHA A reported this suspected resident abuse should have been reported to the state within the 2-hour required time frame. Review of facility policy/procedure Abuse, Neglect and Exploitation, revised June 2023, revealed .Reporting of all alleged violations to the Administrator, state agency . within specified timeframes . Immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00131118. Based on observation, interview, and record review, the facility failed to develop...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00131118. Based on observation, interview, and record review, the facility failed to develop and implement comprehensive care plans for 1 resident (Resident #1) of 10 residents reviewed for care plans, resulting in a lack of service for residents to maintain their highest practicable physical, mental, and psychosocial well-being. Findings include: Review of an admission Record revealed Resident #1 admitted to the facility on [DATE] with pertinent diagnoses which included cerebral infarction (stroke), obesity, and need for assistance with personal care. Review of a Minimum Data Set (MDS) assessment for Resident #1, with a reference date of 6/1/2023 revealed a Brief Interview for Mental Status (BIMS) score of 7, out of a total possible score of 15, which indicated Resident #1 was severely cognitively impaired. Further review of same MDS assessment revealed Resident #1 required assistance with bed mobility and personal hygiene. Review of a current fall Care Plan focus for Resident #1, initiated 8/24/2022, revealed Resident #1 was at risk for impaired skin integrity related to decreased mobility. Review of a Wound Assessment for Resident #1 dated 6/23/2023 revealed Resident #1 had a stage II pressure ulcer on her left buttock. In a telephone interview on 6/27/2023 at 2:12 PM, Family Member of Resident #1 DD reported she visits her daughter for three hours and staff do not come in to reposition or care for her daughter. Family Member of Resident #1 DD reported Resident #1 lays on her back 24 hours a day. In an interview on 6/27/2023 at 3:15 PM, Resident #1 reported staff do not reposition her in bed and she had sores on her bottom that were painful. In an observation on 6/28/2023 at 2:36 PM in room [ROOM NUMBER], Certified Nursing Assistant (CNA) O and Registered Nurse (RN) Unit Manager L performed care and wound dressing changes for Resident #1 including a stage II pressure injury on the left buttock. Resident #1 was lying on her back prior to care being provided. CNA O and RN Unit Manager L did not attempt to offer or attempt to reposition Resident #1 after providing care, leaving her positioned flat on her back. In an interview on 6/28/2023 at 2:55 PM after providing care to Resident #1, CNA O reported she is not sure how often Resident #1 is supposed to turn, or whether she has a turn schedule. CNA O reported she would have to check with the nurse to verify whether Resident #1 should be repositioned. In an interview on 6/28/2023 at 3:05 PM, RN Unit Manager L reviewed Resident #1's active care plan and [NAME] and reported that positioning, turning, and the pressure injury was not addressed. RN Unit Manager L reported staff should understand the need to offer repositioning to Resident #1 and the care plan should be updated to direct positioning and pressure ulcer care. Review of facility policy/procedure Care Planning, revised June 2023, revealed .Interventions shall be initiated that address the resident's current needs including: Any health and safety concerns to prevent decline or injury, such as elopement, fall, or pressure injury risk .
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00131118. Based on observation, interview, and record review, the facility failed to provide...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00131118. Based on observation, interview, and record review, the facility failed to provide pressure ulcer care and treatment consistent with professional standards of practice for 1 resident (Resident #1) of 3 residents reviewed for pressure ulcer treatment, resulting in the potential for further skin breakdown and overall deterioration in health status. Findings include: Review of an admission Record revealed Resident #1 admitted to the facility on [DATE] with pertinent diagnoses which included cerebral infarction (stroke), obesity, and need for assistance with personal care. Review of a Minimum Data Set (MDS) assessment for Resident #1, with a reference date of 6/1/2023 revealed a Brief Interview for Mental Status (BIMS) score of 7, out of a total possible score of 15, which indicated Resident #1 was severely cognitively impaired. Further review of same MDS assessment revealed Resident #1 required assistance with bed mobility and personal hygiene. Review of a current fall Care Plan focus for Resident #1, initiated 8/24/2022, revealed Resident #1 was at risk for impaired skin integrity related to decreased mobility. Review of a Wound Assessment for Resident #1 dated 6/23/2023 revealed Resident #1 had a stage II pressure ulcer on her left buttock. In a telephone interview on 6/27/2023 at 2:12 PM, Family Member of Resident #1 DD reported she visits her daughter for three hours and staff do not come in to reposition or care for her daughter. Family Member of Resident #1 DD reported Resident #1 lays on her back 24 hours a day. In an interview on 6/27/2023 at 3:15 PM, Resident #1 reported staff do not reposition her in bed and she had sores on her bottom that were painful. In an observation on 6/28/2023 at 2:36 PM in room [ROOM NUMBER], Certified Nursing Assistant (CNA) O and Registered Nurse (RN) Unit Manager L performed care and wound dressing changes for Resident #1 including a stage II pressure injury on the left buttock. Resident #1 was lying on her back prior to care being provided. CNA O and RN Unit Manager L did not attempt to offer or attempt to reposition Resident #1 after providing care, leaving her positioned flat on her back. In an interview on 6/28/2023 at 2:55 PM after providing care to Resident #1, CNA O reported she is not sure how often Resident #1 is supposed to turn, or whether she has a turn schedule. CNA O reported she would have to check with the nurse to verify whether Resident #1 should be repositioned. In an interview and observation on 6/28/2023 at 3:00 PM, RN Unit Manager L reported Resident #1 often refuses to turn, but that she could attempt to turn Resident #1. RN Unit Manager L then reentered the residents room and asked Resident #1 if she would like to turn to her side to relieve pressure. Resident #1 immediately stated yes. CNA O returned to the room and assisted RN Unit Manager L to reposition Resident #1 on her left side. In an interview on 6/28/2023 at 3:05 PM, RN Unit Manager L reviewed Resident #1's active care plan and [NAME] and reported that positioning, turning, and the pressure injury was not addressed. RN Unit Manager L reported staff should understand the need to offer repositioning to Resident #1 and the care plan should be updated to direct positioning and pressure ulcer care. Review of Fundamentals of Nursing ([NAME] and [NAME]) 8th edition revealed, Positioning interventions reduce pressure and shearing force to the skin. Elevating the head of the bed to 30 degrees or less decreases the chance of pressure ulcer development from shearing forces .patient's need repositioning on a schedule of at least every 2 hours .Some patients are able to sit in a chair. Make sure to limit the total amount of time they sit to 2 hours or less. [NAME], P. A., [NAME], A. G., Stockert, P. A., & Hall, A. (2014). Fundamentals of Nursing (8th ed.). St. Louis: Mosby. p. 1196-1197 Review of Policy/Procedure Skin and Pressure Injury Risk Assessment and Prevention, revised March 2023, revealed .Evidence-based interventions for prevention will be implemented for residents who are assessed at risk and/or who have a pressure injury present. Basic or routine care interventions could include, but are not limited to: Redistribute pressure (such as repositioning) .
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0726 (Tag F0726)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to ensure agency Certified Nursing Assistants (CNA) completed required competency checklists during orientation, resulting in the potential fo...

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Based on interview and record review, the facility failed to ensure agency Certified Nursing Assistants (CNA) completed required competency checklists during orientation, resulting in the potential for compromised resident safety and inadequate resident care. Findings include: In an interview on 7/3/2023 at 10:10 AM, Licensed Practical Nurse (LPN) Unit Manager S reported agency CNA's are given paperwork and training by Human Resources and the Director of Nursing (DON) oversees training at the facility. In an interview on 7/3/2023 at 1:31 PM, CNA G reported agency CNA training at the facility needs to improve. CNA G reported agency CNAs are required to complete a competency checklist during orientation to the facility. In an interview on 7/3/2023 at 2:53 PM, Director of Nursing (DON) C reported agency CNAs are required to complete a Certified Nurse Aide Competency Checklist that is signed off by a preceptor. DON C reported the checklist is required to ensure agency staff are aware of how things are done at the facility. Review of agency CNA U employee file revealed a CNA Competency Checklist had not been done. In an interview on 7/5/2023 at 9:50 AM, Human Resources Z reported she was not aware agency staff needed the Competency Checklist until 7/3/2023 and these were not being done consistently. Review of 10 active agency CNA employee files revealed 2 had completed competency checklists, 1 was partially complete, and 7 were not completed. Review of an active facility CNA Competency Checklist provided by the facility on 7/3/2023 revealed that it covered .Chain of Command/Scope of Practice . Interpersonal Communication Skills . Work Assignments . Infection Control Practices . Fall Prevention . Dressing/Undressing Patients . Ambulating/Transferring Patients . Oral Hygiene/Care Hygiene . Hair and Nail Care . Assisting with Bowel/Bladder Protocol . Personal Hygiene . Measuring Vital Signs . Nutrition and Hydration . Weighing Patients . Patient admission . Restorative Measures/Devices . Assisting with Diagnostic Tests . ADL Reporting/Documentation . Environmental/Safety . Security Systems . Elopement Procedures . Communication/Rights . Operating Instructions Regarding equipment needed to perform job functions .
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0727 (Tag F0727)

Could have caused harm · This affected most or all residents

Based on interview and record review, the facility failed to ensure that a Registered Nurse was on duty for eight consecutive hours a day seven days a week, resulting in the potential for inadequate c...

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Based on interview and record review, the facility failed to ensure that a Registered Nurse was on duty for eight consecutive hours a day seven days a week, resulting in the potential for inadequate coordination of emergent or routine care with negative clinical outcome affecting all residents in the facility. Findings include: Review of the Nursing Staff Report tool from 6/12/2023 through 6/25/2023 revealed there was no registered nurse coverage in the facility on 6/24/2023 and 6/25/2023. In a telephone interview on 6/29/2023 at 3:10 PM, Nursing Home Administrator (NHA) in training B confirmed there was no registered nurse coverage in the facility on 6/24/2023 and 6/25/2023 and was working to correct this.
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake MI00131118. Based on observation and interview, the facility failed to maintain sanitary condit...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake MI00131118. Based on observation and interview, the facility failed to maintain sanitary conditions, resulting in an unpleasant, non-homelike environment for residents, potentially affecting all 72 residents in the facility. Findings include: In an observation on 6/27/2023 at 3:47 PM, the A Hall entryway to the resident courtyard carpet was full of debris and leaves and the laminate floor beside the carpet was covered with dirt and debris ground that was ground into the floor. In an observation and interview on 6/27/2023 at 3:15 PM in room [ROOM NUMBER], the resident reported her room is not cleaned by staff. The room floor was sticky and dirty with food debris scattered around the floor and food dried and ground into the floor. In an observation on 6/28/2023 at 9:08 PM in room [ROOM NUMBER],the room floor was littered with crumbs, food debris, and pieces of plastic. The room's shared bathroom toilet was splattered on the inside with a black substance and the floor was littered with a glove, pieces of paper, and various debris. In an interview on 6/28/2023 at 9:16 AM, Housekeeper R reported 2 housekeepers quit and there had only been 2 housekeepers the past month. Housekeeper R reported the facility requires 4 housekeepers to keep the facility clean. Housekeeper R reported when staffing is down, she focuses on resident rooms but is unable to keep hallways and office areas clean. In an observation on 6/28/2023 at 9:18 AM, the A Hall entryway to the resident courtyard was littered with leaves, dirt, and debris which had been ground into the floor. In an observation on 7/3/2023 at 9:15 AM, the A Hall hallway was dirty with various debris and splatters dried onto the floor. In an observation on 7/3/2023 at 9:22 AM, Resident #'1 room floor was dirty with scattered debris, food items, and paper. The floor under Resident #1's room was heavily soiled with debris, food ground into the floor, and splatters. In an observation on 7/3/2023 at 9:45 AM, Resident #3's room floor had food and debris scattered all over the floor. The floor under the bed was heavily soiled with food and debris and the fall matt next to her bed was splattered with dried liquid. In an observation on 7/3/2023 at 9:52 AM, the memory care hall was littered with food crumbs, various debris, and dried splatters of an unknown liquid. In an observation on 7/3/2023 at 1:00 PM, the main facility day room was covered with debris including paper and food crumbs, much of this ground into the floor.
Apr 2023 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00135411. Based on observation, interview and record review, the facility failed to monitor ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intake #MI00135411. Based on observation, interview and record review, the facility failed to monitor and treat pressure ulcers in 1 (Resident #106) of 3 residents reviewed pressure ulcers, resulting in the lack of assessment and actual worsening of a Stage 2 pressure ulcer, and the potential for further delay in healing of a pressure ulcer. Findings include: Review of an admission Record revealed Resident #106 was originally admitted to the facility on [DATE], with pertinent diagnoses which included: Alzheimer's disease. Review of a Minimum Data Set (MDS) assessment for Resident #106, with a reference date of 1/28/23 revealed a Resident #106 was completely dependent on 1 staff for mobility in bed and completely dependent on 2 staff for transfers. Review of Resident #106's Care Plan revealed, (Resident #106) pressure injury, Stage 2; location left buttock. This wound was developed in facility. Pressure is unknown origin, no bony prominence noted, I lay on my right side and very seldom put pressure to my left hip/buttock .Revision: 2/24/23. Goal: My wounds will show progressive signs of healing . Revision: 2/2/23. Interventions: .Monitor pressure areas for color, sensation, temperature. They initiated 2/2/23. Inspect skin with. Shower, bathing, and care .Revision: 2/2/23. During an observation on 4/12/23 at 9:35 A.M. Resident #106 was in the TV/dining room sitting in her wheelchair. In an interview on 4/12/23 at 9:40 A.M., Registered Nurse (RN) P reported that Resident #106 does not have a pressure ulcer and stated, .there is one spot .it's a boil .it's on her left side .for a long time .she doesn't lay on her left . RN P reported that the wound has opened and drained puss in the past. This surveyor requested to observe Resident #106's wound during the next incontinence care. During an observation on 4/12/23 at 10:12 A.M. Resident #106 was lying in her bed. RN P partially removed a large bandage dated 4/12/23 from Resident #106's left hip area, which revealed a wound approximately the size of a dime, with an area of dark red and purple discolored skin surrounding the wound, and was directly positioned over a bony prominence, the left ischial tuberosity (upper leg sit bone). In an interview on 4/12/23 at 11:12 A.M., Director of Nursing (DON) reported that the nursing staff complete routine wound care and dressing changes and the Unit Managers complete the weekly wound assessments and then the IDT (Interdisciplinary Team) discusses wounds on Fridays. DON reported that Resident #106's last wound assessment was completed on 3/27/23 (greater than 2 weeks ago), and there was no wound assessment data recorded since then. DON reported that the IDT team did not discuss Resident #106's wound during the last meeting and was not aware of the missing wound assessment. DON reported that she personally is not familiar with Resident #106's wounds, but that according to the last assessment, Resident #106 had a pressure wound on the coccyx and left hip. In an interview on 4/12/23 at 11:23 A.M., Unit Manager (UM) I reported that Resident #106 was due for a wound assessment on 4/4/23 and again on 4/11/23 and stated, .I have not been able to get to it . UM I reported that at the time of last assessment on 3/27/23 Resident #106 had a small open area on the coccyx that was being covered with a wound dressing and also an area on the left hip that was not open and stated, .we had trouble healing the area .it's not open .it's just an area we are watching .something is pressing up against it . This surveyor requested to observe Resident #106's wound care. During an observation and interview on 4/12/23 at 12:58 P.M. Resident #106 was lying in bed, turned and positioned on the right side of her body. Observation of Resident #106's coccyx area revealed whitish colored fragile skin, with no open areas, and with no bandage covering the area. UM I was not aware that the wound had healed and stated, .it might have closed last week, with me not looking at it . A bandage was removed from Resident #106's left ischial tuberosity which revealed a slightly open, crusted wound measuring 1.0 cm x 1.1 cm and deep red/purple nonblanchable (discoloration of the skin that does not turn white when pressed, indicating abnormal blood flow) skin measuring 5.3 cm x 3.8 cm surrounding the wound. The skin in the area of the wound was not movable and appeared stuck to the bone beneath the surface. UM I reported that she had not ever seen the wound as red as it was that day and stated, .I will contact the responsible party and the physician to inform them of the new area . Review of Resident #106's Wound Assessment dated 3/27/23 at 8:44 A.M. revealed, .#2: left hip, Type: Pressure, 1 cm x 0.8 cm, Stage 2 . Review of Resident #106's Wound Assessment dated 4/12/23 at 1:32 P.M. revealed, .left hip leg, Type: Pressure, 1 cm x 1.1 cm, Stage 2 .redness surrounding area 4 cm x 5.3 cm . Resident #106's wound had worsened.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #105 A review of an admission Record revealed Resident #105 was admitted to the facility with pertinent diagnoses which...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #105 A review of an admission Record revealed Resident #105 was admitted to the facility with pertinent diagnoses which included: Congestive Heart Failure (chronic condition in which the heart does not pump blood as well as it should), diabetes mellitus (disease characterized by elevated blood sugar levels, causing damage to blood vessels), and cellulitis(bacterial infection causing swelling of the skin, usually in the lower legs). A review of a Minimum Data Set (MDS) assessment for Resident #105 dated 3/22/23 revealed a Brief Inventory of Mental Status (BIMS) score of 13/15, which indicated Resident #105 was cognitively intact. Section M, Skin Conditions revealed Resident #105 had 1 venous/arterial ulcer (wound on the leg caused by damaged blood vessels). During an observation on 4/10/23 at 3:03pm, Resident#105 was sitting supported in bed with both lower legs wrapped with tubi-grip bandages. In an interview on 4/12/23 at 9:30am, Resident #105 reported he had a wound on his right lower leg and the physician providing his wound care ordered a new type of compressions wraps for his lower legs, but the wraps had not arrived. Resident #105 reported the physician wrote an order for the new style of compression wraps a few weeks ago. Resident #105 voiced feeling worried about his leg and frustrated about the delay in getting the ordered treatment. A review of a wound consult report for Resident #105, dated 3/29/23 revealed Physician recommendation: order Solaris wraps for both legs. A review of a wound consult report for Resident #105, dated 4/5/23 revealed Physician recommendation: Please order Solaris wraps for both legs. In an inteview on 4/12/23 at 9:45am Unit Manager, Licensed Practical Nurse (LPN) I confirmed the wound care Physician ordered Solaris wraps for Resident #105 on 3/29/23 and also confirmed that there was no documentation of any follow up from facility staff regarding the order. Unit Manager LPN I reported the Unit Manager for Resident #105's hall would normally ensure the facility provided the wraps as ordered. LPN I stated Normally the Unit Manager reads the wound consults and follows up. In an interview on 4/12/23 at 3:12pm, Unit Manager Registered Nurse (RN) O reported she was the Unit Manager for Resident #105's hall. Unit Manager RN O confirmed she was working as a floor nurse, covering 2nd shift on this date (4/12/23). Unit Manager RN O confirmed the wound care Physician had ordered a new style of wraps for Resident #105 on 3/29/23, but she was not aware of the order. Unit Manager RN O reported that the order for Resident #105's wraps may have been missed because I've been working as a floor nurse for two weeks. Unit Manager RN O reported the facility ordered the wraps on 4/12/23, after being made aware of the order by the surveyor. In an interview on 4/10/23 at 12:40 PM, Certified Nurse Aide (CNA) Q reported worked on the Memory Care Unit. CNA Q reported when there was only one aide, a nurse, and one activity aide working on that unit trying to care for the 24 residents, the resident showers did not always get done. In an interview on 4/12/23 at 8:35 AM, CNA H reported when there was only one aide, a nurse, and one activity aide working on the Memory Care unit and one of them went on break, it was difficult to meet the needs of all of the residents, especially when a resident who required 2-person physical assistance for transfers needed to be transferred, because then there was nobody to supervise the remaining residents on the unit. In an interview on 4/12/23 at 3:48 PM, Nursing Scheduler (NS) K reported staffing was rough sometimes because it was hard to get people to come in, there was frequent call-offs, and there were often open slots (referring to positions that had not been filled for the day) on the schedule. NS K gave the example that, for day shift, the facility tried to have 3 CNAs on the A Side Unit, 1 CNA on the Rehab Unit, and 2 CNAs on the Memory Care Unit as well as 1 Nurse for each of the 3 units, to meet the resident needs. NS K reported on 4/12/23 day shift, there was 2 CNAs on the A Side Unit, 1 CNA on the Rehab Unit, and 1 CNA on the Memory Care Unit. NS K reported on average, over the last month, both nursing unit managers had been pulled to work as a nurse on the unit at least 2 times a week. This citation pertains to intake #MI00135411. Based on observation, interview and record review, the facility failed to ensure sufficient staffing to provide necessary care and services, for 2 residents (Resident #112 and # 105 ) of 9 residents reviewed, resulting in feelings of frustration and a delay in the implementation of physician orders. Findings include: During an observation on 4/12/23 at 9:35 A.M. there was a strong smell of urine in the hallway of the locked unit of the facility. In an interview on 4/12/23 at 9:40 A.M., Registered Nurse (RN) P reported that the facility is terribly short staffed. Resident #112 Review of an admission Record revealed Resident #112 was originally admitted to the facility on [DATE]. Review of a Minimum Data Set (MDS) assessment for Resident #112, with a reference date of 1/18/23 revealed a Brief Interview for Mental Status (BIMS) score of 99, which indicated Resident #112 was cognitively impaired. Review of the Functional Status revealed that Resident #112 was totally dependent on 2 staff for transfers. Review of Resident #112's Care Plan revealed, .ADL (activities of daily living) self-care performance deficit .Date Initiated: 12/15/22. Interventions: .Transferring: Hoyer .I prefer a shower scheduled. Date Intiated: 12/14/22 . During an observation on 4/12/23 at 12:35 P.M. in the locked unit of the facility, Resident #112 was observed in her room, laying in bed (facing away from the door) and calling out for a nurse. There was no call light observed lit up outside of the room. During an observation on 4/12/23 at 12:41 P.M. there were a total of 15 residents in the TV/dining room of the locked unit. RN P was observed standing in the TV/dining room, supervising those residents as a music video was playing on the TV. Certified Nursing Assistant (CNA) H was observed in the hallway picking up meal trays from the resident rooms, and then exiting the unit through the locked doors at 12:45 P.M. There were no other staff observed on the unit. There was a total of 24 residents residing in the locked unit of the facility. During an observation and interview on 4/12/23 at 12:45 P.M. Resident #112 was lying in bed, dressed in a facility gown. Resident #112 reported that she doesn't use the call light because no one answers it. Resident #112 began to cry, reported that she would like to take a shower, get dressed and out of bed, and stated, I haven't had a shower in about 5 days .they are so short staffed and there's no one to do it . Resident #112 reported that she was incontinent and wants to use the toilet, but that the facility staff tells her to go to the bathroom in her brief. In an interview on 4/12/23 at 1:20 P.M. CNA H reported that she was the only CNA on the hall today, and when the activities person is on break, either the nurse or CNA H has to stay in the TV/dining room to supervise the residents, to make sure that the residents don't fall and stated, .we have a lot of residents that we have to watch closely . CNA H reported that there were 11 residents that required a hoyer lift (mechanical device used to move residents from one surface to another) to transfer and that the nurse will help most of the time and stated, .but if the nurse is busy with med pass, I have to do the hoyer lifts by myself . CNA H reported that Resident #112 wanted to get up and out of bed this morning, but that CNA H didn't have help and stated, .(Resident #112) will get up and then an hour later want to lay back down .with one person on working that's hard to do . Review of a document provided by the facility, Residents who require 2-person assistance for transfers indicated that a total of 25 residents required 2-person assistance, and 11 of those residents resided in the locked unit of the facility. Review of Resident #112's shower documentation indicated that in the past 30 days, Resident #106 received showers on 3/27/23 and 4/3/23, and no other documentation of baths or bed baths. In an interview on 4/12/23 at 2:15 P.M., Licensed Practical Nurse (LPN) C reported that adequate staffing is a concern and that it was very hard to get tasks completed.
Sept 2022 11 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the physician and resident representative of a fall and subs...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to notify the physician and resident representative of a fall and subsequent injury(ies) for 1 of 18 residents (R15) reviewed for notification, resulting in the potential for mismanagement of medical needs and additional falls with injuries. Findings included: According to the Minimum Data Set (MDS) dated [DATE], R15 was unable to complete the BIMS (Brief Interview Mental Status) with unclear speech sometimes making his needs known and understanding others, required the use of a white board for communication, extensive assistance of two-plus person's physical assist for transferring between surfaces including to or from bed, wheelchair, standing position, using the toilet, with limited assistance of two-plus persons physical assistance while walking in resident's room, and diagnoses that included debility, cardiorespiratory conditions, aphasia, cerebrovascular accidents (CVA/Stroke), dementia, hemiplegia (partial paralysis), and a seizure disorder. During an interview and record review on 9/13/2022 at 2:16 PM of R15's Incident Report #3038 6/18/2022 00:04 (AM) with Director of Nursing (DON) B, it was reported the resident had a fall resulting being sent to the hospital for further evaluation. DON B stated, The family was not notified at the time of the fall. During an interview and record review on 9/13/2022 at 2:16 PM of R15's Incident Report #3097 9/2/2022 03:30 (AM) with DON B, it was reported the resident had a fall. DON B stated, The family was not notified of the fall. During an interview and record review on 9/13/2022 at 2:16 PM of R15's Incident Report #3099 9/2/22 06:18 (AM) with DON B, it was reported the resident had a fall resulting in minor abrasions to his right lateral abdomen and right lower leg. DON B stated, Neither the family nor physician was notified of this fall either. Just the one notification was made on 9/2/22 at 3:30 AM to the nurse practitioner. The family was not notified of either fall. According to the facility's fall policy, the nurse is to notify the medical provider and family so the resident can get the right care.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement a comprehensive care plan in 1 of 18 reside...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement a comprehensive care plan in 1 of 18 residents (Resident #57) reviewed for comprehensive care plans, resulting in the potential for falls, dehydration, and additional unmet medical, physical, mental, and psychosocial needs. Findings include: Review of an admission Record revealed Resident #57 was a male, with pertinent diagnoses which included dementia with behavioral disturbance, difficulty walking, depression, anxiety, high blood pressure, muscle weakness, unsteadiness on feet, and abnormal gait/mobility. Review of a Minimum Data Set (MDS) assessment, with a reference date of 8/29/22, revealed Resident #57 had severely impaired cognition. Review of a current Care Plan for Resident #57 revealed the focus .I have an ADL (Activities of Daily Living) Self Care Performance Deficit r/t (related to) Dementia, Disease Process . revised 11/15/21, with interventions which included .WATER: Water needs to be within my reach at all times while in my room . initiated 6/4/21. Review of a current Care Plan for Resident #57 revealed the focus .I am at an increased risk for falls r/t Confusion , History of Falls . revised 11/15/21, with interventions which included .Ensure that I am wearing non-skid footwear . revised 6/28/21, and .Transfer: I need to wear a gait belt during a wake (sic) hours, require supervision and as needed 2 person assistance with transfers . revised 6/23/22. Review of a Visual/Bedside [NAME] Report (A document used by the nursing staff to guide resident care) for Resident #57, dated 9/12/22, revealed .Ensure that I am wearing non-skid footwear .Transfer: I need to wear a gait belt during a wake (sic) hours, require supervision and as needed 2 person assistance with transfers . In an observation on 9/11/22 at 1:14 p.m., Resident #57 was noted sitting on the edge of his bed in his room. Observed Resident #57 wore regular socks (not non-skid), and his cup of water was on the tray table on the other side of his room approximately six feet away (out of reach). Noted Resident #57 did not have a gait belt in place at this time, and no staff were present in his room. In an observation on 9/11/22 at 2:07 p.m., Resident #57 was noted sitting on the edge of his bed in his room. Observed Resident #57 wore regular socks (not non-skid), and his cup of water was on the tray table on the other side of his room (out of reach). Noted Resident #57 did not have a gait belt in place at this time, and no staff were present in his room. In an observation on 9/11/22 at 2:48 p.m., Resident #57 was noted in bed in his room, moving from a lying to a sitting position on the edge of his bed. Observed Resident #57 wore regular socks (not non-skid), and his cup of water was on the tray table on the other side of his room (out of reach). Noted Resident #57 did not have a gait belt in place at this time, and no staff were present in his room. In an observation on 9/12/22 at 1:32 p.m., Resident #57 was noted sitting on the edge of his bed in his room. Observed Resident #57 wore one non-skid sock on his right foot, with his left foot bare, and his cup of water was on the tray table on the other side of his room (out of reach). Noted Resident #57 did not have a gait belt in place at this time, and no staff were present in his room. In an observation on 9/12/22 at 4:13 p.m., Resident #57 was noted in his room, sitting in his arm chair, wearing non-skid socks with fresh water within reach. Observed Resident #57 did not have a gait belt in place. No staff were present in Resident #57's room at this time. In an observation on 9/13/22 at 9:17 a.m., Resident #57 was noted sitting on the edge of his bed in his room. Observed Resident #57 wore regular socks (not non-skid), and his cup of water was on the tray table on the other side of his room (out of reach). Noted Resident #57 did not have a gait belt in place at this time, and no staff were present in his room. In an observation on 9/13/22 at 2:04 p.m., Resident #57 was noted sitting on the edge of his bed in his room. Observed Resident #57 wore regular socks (not non-skid). Noted Resident #57 did not have a gait belt in place at this time, and no staff were present in his room. In an interview on 9/13/22 at 2:08 p.m., Certified Nursing Assistant (CNA) LL reported staff typically will apply non-skid socks to Resident #57's feet prior to a transfer, and remove the non-skid footwear once the transfer is completed. CNA LL reported Resident #57 has not made any recent attempts to self-transfer, therefore the intervention for non-skid footwear is no longer applicable. Note this intervention is still listed as a current intervention in Resident #57's Care Plan to prevent falls. CNA LL reported staff reference the Care Plan and the [NAME] to determine resident care needs. In an interview on 9/13/22 at 3:07 p.m., Director of Nursing (DON) B reported interventions to prevent falls are documented in the Care Plan and the [NAME] to notify the nursing staff of each resident's individual care needs. Review of the Long-Term Care Facility Resident Assessment Instrument 3.0 User's Manual, v1.17.1, Chapter 4: Care Area Assessment (CAA) Process and Care Planning, revealed .the comprehensive care plan is an interdisciplinary communication tool. It must include measurable objectives and time frames and must describe the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental, and psychosocial well-being. The care plan must be reviewed and revised periodically, and the services provided or arranged must be consistent with each resident's written plan of care . According to [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME]; Hall, [NAME]. Fundamentals of Nursing, Tenth Edition - E-Book (Kindle Location 15861 of 76897). Elsevier Health Sciences.A nursing care plan includes nursing diagnoses, goals and/or expected outcomes, individualized nursing interventions, and a section for evaluation findings .The plan promotes continuity of care and better communication because it informs all health care providers about a patient's needs and interventions and reduces the risk for incomplete, incorrect, or inappropriate care measures. Nurses revise a plan when a patient's status changes .The plan of care communicates nursing care priorities to nurses and other health care providers. It also identifies and coordinates resources for delivering nursing care . Review of the policy/procedure Hydration, dated 1/2021, revealed .The facility offers each resident sufficient fluid, including water and other liquids, consistent with resident needs and preferences to maintain proper hydration and health .A comprehensive nutritional assessment will be completed upon admission, annually, and upon significant change in condition. Follow-up assessment will be completed as needed .Staff shall use data gathered from the nutritional assessment to the resident's fluid needs and whether intake is adequate to meet those needs .The resident's goals and preferences regarding hydration will be reflected in the resident's plan of care .Interventions will be individualized to address the specific needs of the resident . Review of the policy/procedure Fall Reduction, dated 8/2021, revealed .Our residents have the right to be free from falls, or to sustain no or minimal injury from falls .The nurse will initiate interventions on the resident's baseline care plan, in accordance with the resident's identified risks .Each resident's risk factors, and environmental hazards will be evaluated when developing the resident's comprehensive plan of care .Interventions will be monitored for effectiveness .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to revise and implement a resident care plan after a change in condition in 1 of 1 resident (Resident #14) reviewed for care pla...

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Based on observation, interview, and record review, the facility failed to revise and implement a resident care plan after a change in condition in 1 of 1 resident (Resident #14) reviewed for care plan revision, resulting in the potential for unmet care needs. Findings include: Resident #14 Review of a Face Sheet revealed Resident #14 was a female, with pertinent diagnoses which included: other chronic pain. Review of a Minimum Data Set (MDS) assessment for Resident #14, with a reference date of 6/29/22 revealed a Brief Interview for Mental Status (BIMS) score of 10, out of a total possible score of 15, which indicated Resident #14 was moderately cognitively impaired. During an observation/interview on 9/11/22 at 1:47 PM, Resident #14 was lying in her bed in her room. Resident #14 was noted to have contractures of both hands such that all of her fingers were curled and touching the palms of her hands. Resident #14 was watching television and did not fully engage in the interview; however, said the facility was close to her brother which she liked. Resident #14 did not recall if her hands were contracted at the time she admitted to the facility. During an observation on 9/12/22 at 12:22 PM, noted Certified Nursing Assistant (CNA) DD was feeding Resident #14 who was lying in bed. A review of Resident #14's current Care Plan on 9/13/22 at 2:02 PM revealed the focus of I have an ADL (activities of daily living) Self Care Performance Deficit r/t (related to) immobility with interventions which included EATING-I need set up help to eat Date Initiated: 6/28/22 and EATING-independent Date Initiated: 6/23/22 with Revision on: 6/28/22. In an interview on 9/13/22 at 10:33 AM, CNA DD reported Resident #14 was fully dependent on staff for ADL care including eating. CNA DD reported Resident #14 could not open her hands and needed to be fed for all meals. In an interview on 9/13/22 at 1:58 PM, Unit Manager (UM) E reported was responsible to update care plans but that nurses could do it too if they noticed a change in a resident. UM E reported an up-to-date care plan was important to reflect the current needs of a resident so that proper care could be provided. UM E reported Resident #14 was currently completely dependent on staff for all ADL care, including feeding, but that when Resident #14 first arrived at the facility, she was able to feed herself a little bit. UM E reviewed Resident #14's care plan focus of ADL self-care performance and confirmed it had not been updated to reflect Resident #14's need to be fed by staff.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to maintain professional standards of care during medicat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review the facility failed to maintain professional standards of care during medication administration for 1 (Resident #43) of 18 sampled residents reviewed for medication administration resulting in the potential for missed medication doses and unsafe medication administration. Findings include: Resident #43 Review of a Face Sheet revealed Resident #43 was a female, with pertinent diagnoses which included: adjustment disorder with mixed anxiety and depressed mood, hyperlipidemia (high level of fat in the blood), occlusion and stenosis (narrowing) of left carotid artery, constipation, muscle weakness, and age-related physical debility. Review of a Minimum Data Set (MDS) assessment for Resident #43, with a reference date of 7/29/22 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated Resident #43 was cognitively intact. During an observation/interview on 9/12/22 at 8:27 AM, Resident #43 was in her room lying flat in her bed. There was a medication cup on Resident #43's bedside table that contained 1 capsule and 8 tablets. Resident #43 reported the nurse left the pills there until she could sit up and take them. Resident #43 stated multiple nurses have told her I can trust you to take them so I will leave them here. Registered Nurse (RN) Y entered Resident #43's room and confirmed there was a medication cup that contained 1 capsule and 8 tablets of medication on Resident #43's bedside table. RN Y exited Resident #43's room with surveyor. In an interview on 9/12/22 at 8:32 AM, RN Y reported had been in Resident #43's room earlier that morning and had administered a treatment to her leg. RN Y reported had taken Resident #43's morning medications in the medication cup into Resident #43's at the same time at which point Resident #43 had stated she would take the pills in a minute. RN Y reported had then set the medication cup with the medications on Resident #43's beside table and left the room. RN Y stated, that is my bad and reported Resident #43 had not been assessed as being safe to self-administer her medications. RN Y reported the medications should not have been left unattended in the room because Resident #43 may not have taken them all and because someone else could have come in and taken the medication without anyone's knowledge. In an interview on 9/13/22 at 9:29 AM, Director of Nursing (DON) B reported in order for a resident to take their own medications, they would need to have a Self Administration of Medication assessment done to ensure they were capable of doing so appropriately and safely. DON B reported that Resident #43 had not been assessed to self-administer medications at the time the medication cup was observed on her bedside table. DON B reported safety concerns related to leaving medications in a resident's room that had not been assessed to self-administer medications were that they might not take all the medications, they may keep the medications and save them up, or they could give the medications to another resident. Review of a facility policy Resident Self-Administration of Medication last revised 12/2020 revealed, Policy: It is the policy of this facility to support each resident's right to self-administer medication. A resident may only self-administer medications after the facility's interdisciplinary team has determined which medications may be self-administered safely. Policy Explanation 1. Each resident who self-administers medications will have an assessment completed . Review of [NAME] and [NAME]: Fundamentals of Nursing revealed, Assessment provides data about the patient's condition, ability to self-administer medications, and medication adherence. Use these data to determine a patient's actual or potential problems with medication therapy. [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (p. 609-610). Elsevier Health Sciences. Kindle Edition.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

Based on interview and record review, the facility failed to ensure physician response to registered pharmacist's monthly medication regimen review' noted irregularities were completed for 1 (Resident...

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Based on interview and record review, the facility failed to ensure physician response to registered pharmacist's monthly medication regimen review' noted irregularities were completed for 1 (Resident #9) of 5 residents reviewed for medication regime review resulting in registered pharmacist's recommendations to not be addressed and the potential for negative side effects from failure to address medication irregularities. Findings include: Review of an admission Record revealed Resident #9 was a female with pertinent diagnoses which included dementia, hypertensive heart and chronic kidney disease with heart failure, high cholesterol, congestive heart failure, angina (severe pain in the chest caused by inadequate blood supply to the heart), and high blood pressure. Review of current Care Plan for Resident #9, revised on 1/13/22, revealed the focus, .I have coronary artery disease . with the intervention .Dietary consult if indicated. Encourage food low in fat and salt .Encourage compliance to recommended treatment regimen .Give all cardiac meds as ordered by the physician .Monitor/document/report to MD PRN and s/sx (signs and symptoms) of CAD: chest pain or pressure especially with activity, heartburn, nausea and vomiting, shortness of breath, excessive sweating .Give meds for hypertension and document response to medication and any side effects . Review of Note to Attending Physician/Prescriber dated 7/19/22 for Resident #9, revealed, .To assist with medication (Seroquel) monitoring, please consider obtaining a Lipids panel and A1C with the next scheduled lab draw (if not done recently). Consider adding to standing lab orders to be checked every 6 months .Agree (checked box by provider) .dated 7/25/22 . Note: Initialed by Unit Manager P and dated 7/25/22 bottom right corner. Review of Lab Report dated 9/8/22 for Resident #9 showed no labs were completed for Lipids and A1C. In electronic correspondence on 9/13/22 at 1:26 PM, requested lab results for Resident #9 for the last 6 months for Lipids and A1C. In electronic correspondence received on 9/13/22 at 4:08 PM, revealed, last lab completed for Lipids and A1C for Resident #9 was on 12/21/21. In an interview on 9/13/22 at 3:35 PM, Director of Nursing B reported she receives the pharmacy medication regimen reviews and provides the documents to the provider for review. After the provider reviews, either herself or the clinical care coordinators follow up with the recommendations agreed to by the provider and sign they have reviewed the note, and they would also follow up with the recommendations. Review of policy, Medication Regimen Review revised 11/4/16, revealed, .Facility Physicians/Prescribers are provided with copies of the MRRs (medication regimen review) in a separate, written report that is sent with the resident's name, the relevant drug, and the irregularity the pharmacist identified .8. Facility will ensure the Physician/Prescriber on other Responsible Parties receiving the MMR and the Director of Nursing to act upon the recommendations contained in the MRR. For those issues that require Physician/Prescriber intervention, Facility will ensure Physician/Prescriber to either (a) accept and act upon the recommendations contained within the MRR .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to maintain a complete and accurate medical record in 3 (Resident #43...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, and record review, the facility failed to maintain a complete and accurate medical record in 3 (Resident #43, #30, and #57) of 18 sampled residents reviewed for comprehensive and accurate medical records, resulting in inaccurate documentation of medication administration (R#43) and an inaccurate reflection of resident status (R#30 and #57). Findings include: Resident #43 Review of a Face Sheet revealed Resident #43 was a female, with pertinent diagnoses which included: adjustment disorder with mixed anxiety and depressed mood, hyperlipidemia (high level of fat in the blood), occlusion and stenosis (narrowing) of left carotid artery, constipation, muscle weakness, and age-related physical debility. Review of a Minimum Data Set (MDS) assessment for Resident #43, with a reference date of [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated Resident #43 was cognitively intact. During an observation/interview on [DATE] at 8:27 AM, Resident #43 was in her room lying flat in her bed. There was a medication cup on Resident #43's bedside table that contained 1 capsule and 8 tablets. Resident #43 reported the nurse left the pills there until she could sit up and take them. In an interview on [DATE] at 8:32 AM, RN Y reported had been in Resident #43's room earlier that morning and had administered a treatment to her leg. RN Y reported had taken Resident #43's morning medications in the medication cup into Resident #43's at the same time at which point Resident #43 had stated she would take the pills in a minute. RN Y reported had then set the medication cup with the medications on Resident #43's beside table and left the room. RN Y reported had marked the medications as having been administered at that time. RN Y stated, I should not have clicked them (referring to the medications) until (Resident #43) took them because she may not have taken them, and she has not been cleared to take them herself. On [DATE] at 8:34 AM, a review of Resident #43's [DATE] Medication Administration Record (MAR) revealed, Aspirin Tablet 81 MG (milligrams) Give 81 mg by mouth in the morning for heart health with a start date of [DATE] was check marked as having been administered on [DATE] at time Upon (upon rising) by RN Y; Cholecalciferol Tablet 1000 UNIT Give 1 tablet by mouth in the morning for supplement with a start date of [DATE] was check marked as having been administered on [DATE] at time Upon (upon rising) by RN Y; Effexor XR Capsule Extended Release 24 Hour 75 MG (Venlafaxine HCl ER) Give 1 capsule by mouth in the morning related to ADJUSTMENT DISORDER WITH MIXED ANXIETY AND DEPRESSED MOOD with a start date of [DATE] was check marked as having been administered on [DATE] at time Upon (upon rising) by RN Y; Meloxicam Tablet 7.5 MG Give 15 mg by mouth in the morning for Arthritis with a start date of [DATE] was check marked as having been administered on [DATE] at time Upon (upon rising) by RN Y; Senna Plus Tablet 8.6-50 MG (Sennosides-Docusate Sodium) Give 2 tablet by mouth in the morning related to CONSTIPATION, USNPECIFIED with a start date of [DATE] was check marked as having been administered on [DATE] at time Upon (upon rising) by RN Y; and Tylenol Extra Strength Tablet 500 MG (Acetaminophen) Give 1000 mg by mouth three times a day for Pain with a start date of [DATE] was check marked as having been administered on [DATE] at time 0800 (8:00 am) by RN Y. In an interview on [DATE] at 9:29 AM, Director of Nursing (DON) B reported a nurse should not document that a medication was administered until the patient took the medication to prevent errors in documentation and so that it was confirmed that the resident actually took the medication. Review of [NAME] and [NAME]: Fundamentals of Nursing revealed, After administering a medication, immediately document which medication was given on a patient's MAR per agency policy to verify that it was given as ordered .Never document that you have given a medication until you have actually given it. Document the name of the medication, the dose, the time of administration, and the route on the MAR. [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME] A.; Hall, [NAME]. Fundamentals of Nursing - E-Book (p. 609-610). Elsevier Health Sciences. Kindle Edition. Resident #30 Review of an admission Record revealed Resident #30 was a female, with pertinent diagnoses which included high blood pressure, diabetes, dementia with behavioral disturbance, obstructive lung disease, and depression. Review of a Minimum Data Set (MDS) assessment for Resident #30, with a reference date of [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 4, out of a total possible score of 15, which indicated severe cognitive impairment. Review of a Social Service Progress Note for Resident #30, dated [DATE] at 11:39 a.m., revealed .Guardian in to see patient this morning, signed updated advance directives. Patient is DNR (Do Not Resuscitate) . Review of the electronic medical record on [DATE] at 10:53 a.m. revealed no scanned copy of Resident #30's Medical Treatment Decision Form (a document used to indicate code status and treatment options, which is signed by the resident/legal representative, physician, and two witnesses). Review of a current Order Summary Report for Resident #30, printed [DATE] at 10:53 a.m., revealed no active physician order related to code status. Resident #57 Review of an admission Record revealed Resident #57 was a male, with pertinent diagnoses which included dementia with behavioral disturbance, seizures, depression, anxiety, and high blood pressure. Review of a Minimum Data Set (MDS) assessment, with a reference date of [DATE], revealed Resident #57 had severely impaired cognition. Review of a current Order Summary Report for Resident #57, printed [DATE] at 7:07 a.m., revealed the active order .CPR (Cardiopulmonary Resuscitation) - Full Resuscitation . with an order date of [DATE]. Review of a Medical Treatment Decision Form for Resident #57, signed by the Physician on [DATE], revealed a code status of DNR Do Not Resuscitate. In an interview on [DATE] at 11:41 a.m., Unit Manager E reported physician orders for code status are obtained upon admission and entered into the electronic medical record. Unit Manager E reported the resident/legal representative is provided the opportunity to complete an advance directive using a Medical Treatment Decision Form. This form is then signed by the resident/legal representative, witnesses, signed by the Physician, and uploaded into the electronic medical record. Unit Manager E reported if a resident's code status or advanced directives change, the forms are completed again and resigned, and the physician order in the electronic medical record should also be updated. Unit Manager E stated .The order should always be put in the computer as we get those papers . In regard to the discrepancy between Resident #57's active code status physician order and Medical Treatment Decision Form, Unit Manager E stated .That should have been changed . Unit Manager E reported Resident #30's Medical Treatment Decision Form may still be in the Physician book to be signed, and reported the medical records staff member responsible for uploading documents to the electronic medical record was recently off on leave. In an interview on [DATE] at 12:07 p.m., Unit Manager E reported the Medical Treatment Decision Form for Resident #30 was located and is now being uploaded to the electronic medical record. Review of a Medical Treatment Decision Form for Resident #30, signed by the Physician on [DATE], revealed a code status of DNR Do Not Resuscitate. In an interview on [DATE] at 12:10 p.m., Social Services Manager U reported she was involved in the completion of Resident #30's Medical Treatment Decision Form on [DATE], which she gave to Medical Records Staff T to obtain a Physician signature. Social Services Manager U reported nursing typically enters the physician order for code status into the electronic medical record. In an interview on [DATE] at 12:18 p.m., Medical Records Staff T reported in regard to Medical Treatment Decision Forms, once the form is signed by the resident/legal representative and witnesses, it is given to her to obtain the Physician signature. Medical Records Staff T reported the form is then uploaded to the electronic medical record. Medical Records Staff T reported the Unit Manager or Nurse is responsible to update the physician order in the electronic medical record. Review of the policy/procedure Residents' Rights Regarding Treatment and Advanced Directives, dated 12/2020, revealed .It is the policy of this facility to support and facilitate a resident's right to request, refuse and/or discontinue medical or surgical treatment and to formulate an advance directive .The facility will provide the resident or resident representative information, in a manner that is easy to understand, about the right to refuse medical or surgical treatment and formulate an advance directive .Upon admission, should the resident have an advance directive, the advanced directive will be reviewed to ensure advocates, demographics and wishes are current. If so, copies will be made and placed on the chart as well as communicated to the staff and a physician order written .During the care planning process, the facility will identify, clarify, and review with the resident or legal representative whether they desire to make any changes related to any advance directives .Any decision making regarding the resident's choices will be documented in the resident's medical record and communicated to the interdisciplinary team and staff responsible for the resident's care . According to [NAME], [NAME] A.; [NAME], [NAME] Griffin; Stockert, [NAME]; Hall, [NAME]. Fundamentals of Nursing.High-quality documentation is necessary to enhance efficient, individualized patient care. Quality documentation has five important characteristics: it is factual, accurate, complete, current, and organized . Accessed from: Kindle Locations 24106-24108). Elsevier Health Sciences. Kindle Edition.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to prevent and ensure safety from falls for 1 of 18 resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to prevent and ensure safety from falls for 1 of 18 residents (R15) reviewed for safety and accidents, resulting in falls with injuries and the potential of falls with injuries in a vulnerable population. Findings include: According to the Minimum Data Set (MDS) dated [DATE], R15 was unable to complete his BIMS (Brief Interview Mental Status), had unclear speech, was sometimes able to make his needs known or understand others, required extensive assistance of two-plus person's physical assist for transferring between surfaces including to or from bed, wheelchair, standing position, using the toilet, with limited assistance of two-plus persons physical assistance while walking in resident's room, and diagnoses that included debility, cardiorespiratory conditions, aphasia, cerebrovascular accidents (CVA/Stroke), dementia, hemiplegia (partial paralysis), and a seizure disorder. Observed on 9/11/22 at 1:20 PM R15 was in his room with the door closed with no lights on including no night light. Observed on 9/12/22 at 8:46 AM, R15 was in his room in the dark, awake, sitting in a wheelchair. No night light was on and the door was closed. Observed on 9/13/2022 at 1:15 PM R15 was in his bed with eyes closed softly snoring. The room was dark inside, the door shut, with no night light on. During an interview and record review on 9/13/2022 at 2:16 PM Director of Nursing (DON) B stated, After a fall, the nurse on shift should revise or develop a care plan for falls. The nurse or CNA (Certified Nursing Assistant) are responsible for implementing the care plan interventions. (R15) has a language and non-communicating is a barrier he refuses to use it. Sometimes when you are doing an investigation of a fall it is difficult to ask (R15) what happened and get the details. He is unable to walk, self-propels in his wheelchair, and transfers independently. He is supposed to be a 1x assist. He does not always let staff know he has to use the bathroom and will transfer on his own. According to the facility's fall policy, the nurse is to do an assessment, check vital signs, check for injuries, document an incident report, notify medical provider and family, do neuros (neurological checks) if unwitnessed or hit head. A Post Fall assessment and a nursing note should be done every shift for 3 days (9 times), IDT should meet and discuss in an anti-gravity note also per policy. It was noted in R15's MDS assessment he was a two-plus person physical assist for transfers. On 9/13/2022 at 2:16 PM, R15's Incident Reports, Care Plans, Post-Fall/Fall Risk Assessments were reviewed during an interview with DON B: -R15's Care Plan originally initiated 3/29/2022 and revised on 9/6/2022 reported he was at risk for fall related to confusion, gait/balance problems, history of falls, unaware of safety needs, and determined to be independent. The goal for R15 was to reduce falls through the next review date of 10/5/2022. Interventions to meet these goals included -to encourage R15 to keep his door open for more frequent checks initiated on 3/14/2022 .a night light was added to R15's room to allow for adequate lighting as he preferred to have the overhead light off most of the time initiated on 3/30/2022 . -Reviewed with DON B Incident Report (IR) #2987 on 4/6/2022 at 16:51 (4:51 PM) reported R15 had a fall in the hallway by the main office. After reviewing resident's care plan, DON B stated, I'm not seeing an update in care plan. -Reviewed with DON B of IR #3032 on 6/12/2022 at 1546 (3:46 PM) reported R15 had a fall in courtyard. -Reviewed with DON B IR #3032 on 6/12/2022 at 2044 (8:44 PM) reported R15 had a fall in his room with an injury to the back of his skull and right elbow. After reviewing resident's care plan the falls on 6/12/2022, DON B stated, I do not see an update on 6/12/2022 for either fall. It was noted on 6/16/2022 R15's Care Plan had an intervention for staff to be present while resident is outside in courtyard 4 days after the incident. This was not an immediate intervention. -Reviewed with DON B IR #3037 on 6/17/2022 at 1340 (1:40 PM) reported R15 had a fall in the hallway hitting his head on the concrete with an injury to his right shoulder, right occipital lobe, and an abrasion to the back of his scalp. After reviewing resident's care plan, DON B stated, I'm not seeing a care plan update for this fall. -Reviewed with DON B IR #3038 on 6/18/2022 at 00:04 (AM) reported R15 had a fall in his room and was sent to the hospital for evaluation. -Reviewed with DON B IR #3039 on 6/18/2022 at 09:45 (AM) reported R15 had a fall in his room with injuries to his left temple, left eye discoloration, bump on left cheek bone, left eye, scrap to left knee, and left sided weakness. After reviewing resident's Care Plan, DON B stated, Neither fall incident had a care plan update. -Reviewed with DON B of IR #3041 on 6/20/2022 at 00:19 (AM) reported R15 had a fall in his room and was signed with a certified nursing assistant for continuous monitoring until he could be seen by the nurse practitioner. After reviewing R15's Care Plan, DON B stated, 1:1 (continuous monitoring) did not start on 6/20. It was to start on that day if the nurse put in in the IR. The 1:1 monitoring was not documented until 6/23 (2022). -Reviewed with DON B of IR #3046 on 6/26/2022 at 0605 (6:05 AM) reported R15 had a fall in his room with an injury to his right elbow. After reviewing R15's Care Plan, DON B stated, His care plan was not updated. He should have been 1:1 while awake, which was his intervention on 6/20. -Reviewed with DON B of IR #3057 on 7/11/2022 at 0530 (5:30 AM) reported R15 had a fall in his bathroom. After reviewing R15's Care Plan, DON B stated, (R15's) 1:1 observation ended on 7/9/2022. His care plan was updated to I require 15-minute checks and it looks like it is still on his care plan. I do not know if the documentation is available for the 15-minute checks. -Reviewed with DON B of IR #3076 on 7/28/2022 at 1215 (12:15 PM) reported R15 had a fall in his bathroom sustaining a gash behind his right ear requiring steri-strips. After reviewing R15's Care Plan, DON B stated, His care plan was not updated. -Reviewed with DON B of IR #3081 on 8/7/2022 at 0845 (8:45 AM) reported R15 had a fall in his bathroom. After reviewing R15's Care Plan, DON B stated, The intervention for this fall states, frequent checks at mealtime. Frequent checks are often not a set time, the checks would be between meals, not just call light and rounding times. Staff should know what to do by updating the care plan which reflects on the [NAME] (care guide for CNAs use to provide specific care for each resident). Reviewed R15's [NAME] with DON B revealing both 15-minute checks and frequent checks. Requested documentation for the 15-minute which were not received survey exit on 9/13/2022 at 4:30 PM. -Reviewed with DON B of IR # 3097 on 9/2/2022 at 0330 (AM) reported R15 had a fall near his room. -Reviewed with DON B of IR #3099 on 9/2/2022 at 0618 (AM) reported R15 had a fall in the hallway sustaining abrasions to his right lateral abdomen and right lower leg. The falls occurred less than 3 hours apart. After reviewing R15's Care Plan, DON B stated, There is no care plan for either fall. I would expect the resident to be assessed for any injuries, then a care plan put in place to prevent further falls and injuries. During an interview on 9/13/2022 at 2:45 PM Nursing Home Administrator (NHA) A stated, We know (R15) would be a problem. His care plan is not being followed.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected multiple residents

Resident #43 Review of a Face Sheet revealed Resident #43 was a female, with pertinent diagnoses which included: adjustment disorder with mixed anxiety and depressed mood, hyperlipidemia (high level o...

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Resident #43 Review of a Face Sheet revealed Resident #43 was a female, with pertinent diagnoses which included: adjustment disorder with mixed anxiety and depressed mood, hyperlipidemia (high level of fat in the blood), occlusion and stenosis (narrowing) of left carotid artery, constipation, muscle weakness, and age-related physical debility. Review of a Minimum Data Set (MDS) assessment for Resident #43, with a reference date of 7/29/22 revealed a Brief Interview for Mental Status (BIMS) score of 15, out of a total possible score of 15, which indicated Resident #43 was cognitively intact. In an interview on 9/11/22 at 11:43 AM, Resident #43 reported the care she received at the facility was not as good as it should be but that it was due to short staffing. Resident #43 reported the facility was short staffed because of the pandemic so we have to take that into consideration and be more patient. Resident #43 reported had occasionally missed showers due staffing and that she didn't always get a daily menu selection slip to fill out because the staff was so busy, and therefore didn't know what she was going to get for her meal until it arrived. Resident #319 Review of a Face Sheet revealed Resident #319 was a female, with pertinent diagnoses which included: multiple sclerosis (a nerve disorder that affects communication between the brain and the body), chronic obstructive pulmonary disease, depression, anxiety disorder, and repeated falls. Review of Resident #319's Social Service admission Note dated 9/5/2022 at 11:49 am revealed, . What is the resident's cognitive status .Patient scores 15/15 on the BIMS (Brief Interview for Mental Status) indicating patient remains cognitively intact . Review of Resident #319's current Care Plan revealed a focus of I have an ADL (activities of daily living) Self Care Performance Deficit r/t (related to) weakness and MS (multiple sclerosis) with interventions which included TOILETING - one assist and TRANSFERRING - one assist both last revised 9/6/22. In an interview on 9/11/22 at 12:22 PM, Resident #319 reported the facility did not have enough staff and that call light wait time has taken up to an hour on occasion. Resident #319 reported she had to wait so long for her call light to be answered recently that she accidentally soiled her pants with liquid bowel movement and then even had to wait to get changed. Resident #319 reported the incident made her feel ashamed and embarrassed. Resident #319 reported also did not consistently get the daily menu selection slips from the CNA. In a follow up interview on 9/11/22 at 4:42 PM, Resident #319 reported she also had a concern that her hot meals were sometimes lukewarm to cold when she got them delivered to her room because the trays sat in the hall so long before being delivered. During an observation on 9/13/22 at 11:56 AM, 16 lunch meal food trays (including Resident #319's meal tray) were observed leaving the food production kitchen. During an observation on 9/13/22 at 11:58 AM, 16 lunch meal food trays (including Resident #319's meal tray) were observed arriving to the unit where Resident #319 resided. On 9/13/22 at 12:10 PM, Resident #319's lunch meal tray food product temperatures were measured utilizing a ThermoWorks Super-Fast Thermapen model CR2032 digital thermometer. The following food product temperatures were recorded for Resident #319's lunch meal food tray: Hamburger - 108.7 degrees Fahrenheit*, Strawberry Shortcake - 67.1 degrees Fahrenheit*, Beverage (2% Milk) - 48.5 degrees Fahrenheit*. (*) The 2013 FDA Model Food Code section 3-501.16 states: (A) Except during preparation, cooking, or cooling, or when time is used as the public health control as specified under §3-501.19, and except as specified under (B) and in (C) of this section, TIME/TEMPERATURE CONTROL FOR SAFETY FOOD shall be maintained .may be held at a temperature of 54 degrees C (Celsius) (130 degrees F [Fahrenheit]) or above; or (2) At 5 degrees C (41 degrees F) or less . In an interview on 9/11/22 at 11:08 AM, Licensed Practical Nurse (LPN) AA reported staffing at the facility was not getting better, it was getting worse. LPN AA reported there were not enough CNAs (Certified Nursing Assistants) to meet the needs of all of the residents. In a confidential interview on 9/11/22 at 11:23 AM, Family Member (FM) FF reported staffing at the facility was a problem and that often, there was only 1 CNA and 1 nurse for an entire unit to care for the residents. FM FF reported their loved one who resided at the facility required 2 people to transfer them and when there was only 1 CNA for the unit and the nurse was busy, the CNA would have to wait extended periods of time (sometimes over an hour) for another staff member to come and assist with the resident transfer from the bed or chair to the toilet. In an interview on 9/11/22 at 12:57 PM, Certified Nursing Assistant (CNA) CC reported had started at the facility approximately 1 month ago. CNA CC reported had received 3-4 days of training but was new to the medical field, had no previous experience, and felt worried sometimes being the only CNA assigned to a unit with no help. CNA CC reported there were residents who were 2-person transfers on their assignment and when those residents needed to be transferred and the nurse was busy, they had to wait until an aide was free from another unit to come and help. CNA CC reported had waited up to an hour at times for someone come to assist with a resident transfer. CNA CC reported was also responsible to give their assigned residents a shower on their scheduled shower day. CNA CC reported when they were busy giving a shower, nobody else was on the unit to check on the residents except the nurse, but when the nurse was busy and a lot of call lights went off at once, there was nobody available to assist all of the residents with their needs. During an observation/interview on 9/11/22 at 2:02 PM, observed Laundry Aide (LA) Z delivering water to resident rooms. LA Z reported staffing at the facility was not good and that usually on the weekends there was only one CNA scheduled per unit and it could get pretty bad with all the resident needs. LP Z reported multiple residents had complained to them about long call light wait times and stated, they (referring to the residents) get pretty mad. LA Z reported did not understand why the facility kept taking new admissions when they didn't have the staff to take care of the residents they had. In a confidential interview on 9/12/22 at 12:25 PM, Family Member (FM) EE reported that their dad had been a resident of the facility for approximately 4 months. FM EE reported the facility had tried very hard to provide good care but that some things fell through the cracks because of staffing. FM EE gave the example that, on several occasions, their dad was in bed at the time of their visit and staff were requested to get him up and in his chair but because there was only one aide on the unit, that aide had to wait (sometimes for extended periods of time) until staff was freed up from another unit to come and assist with getting their dad up. During an interview on 09/12/22 08:24 AM MDS Coordinator K stated, Today I am to be on the halls watching for call lights and answering them. Once breakfast is over, I am to go back to my MDS duties. This is only because the State surveyors are here. I do not normally do this. R38 According to the Minimum Data Set (MDS) R38 scored 7/15 (moderately cognitively impaired) on his BIMS (Brief Interview Mental Status) with clear speech making his needs known, understanding others, independent with eating with set-up assistance, and diagnoses that included heart failure. During an observation and interview on 9/12/22 at 8:29 AM Confidential Informant (CI) JJ brought breakfast in to R38 and set on bedside table and stated, I do not normally do this the facility's annual survey is this week and there is not enough staff. R38 stated, I do not always get a shower twice a week because of staffing. During observation and interview on 9/12/22 at 8:32 AM CI JJ continuing to deliver breakfast trays on the 100 hall. CI JJ stated, I normally do not come in this early. But you (Surveyor) are here, and management has to help out. This citation pertains to Intake # MI00129491 & # MI00129690. Based on observation, interview, and record review, the facility failed to provide sufficient staff to meet resident needs in 4 of 5 residents (Resident #30, #43, #319, & #38) reviewed for adequate staffing, resulting in delayed staff response to resident needs, long call light wait times, long wait times for meals, missed showers, resident dissatisfaction, and the potential for impaired physical, mental, and psychosocial well-being. Findings include: Review of the Facility Assessment, dated 5/20/22, revealed .The Facility Assessment intends to evaluate its resident population and identify the resources needed to provide the residents with the necessary person-centered care and services .Facility Resources Needed to Provide Competent Care for Our Residents: This section includes staff, staffing plan, staff education, training, competencies, physical environment, building, and other resources, including agreements with vendors, health information technology resources, and systems .Our staffing plans are flexible and are a result of several factors. A standard staffing pattern is utilized and is reviewed and adjusted daily to meet resident needs. Fluctuations include resident acuity or other conditions, admissions or discharges, unit census, and staff competencies .We prepare for staffing each day and ensure all our shifts are covered. As soon as there is a call-off, the scheduler works to fill the position as quickly as possible by asking a staff member to come in on an off-shift or stay over for additional hours . In an interview on 9/11/22 at 10:56 a.m., Licensed Practical Nurse (LPN) E reported she was currently the nurse for the 300 Hall. LPN E reported there was one Certified Nursing Assistant (CNA) assigned to the 300 Hall for day shift at this time, for a total of 24 residents. LPN E reported the facility generally schedules 1-2 CNA's on the 300 Hall for first and second shift. In an interview on 9/11/22 at 11:11 a.m., CNA J reported she was the only CNA assigned to the 300 Hall for first shift. CNA J reported there was supposed to be two CNA's, however, due to staff illness the schedule was modified to only have one CNA on the 300 Hall. CNA J reported the facility .almost always . attempts to schedule two CNA's for first and second shift on the 300 Hall. In an interview on 9/11/22 at 3:00 p.m., CNA L reported she was the only CNA assigned to the 300 Hall for second shift and third shift. CNA L reported only one nurse and one CNA were assigned to the 300 Hall for second shift. In an interview on 9/12/22 at 1:42 p.m., Registered Nurse (RN) P reported there was one CNA assigned to the 300 Hall for second shift, and reported the facility generally schedules 1-2 CNA's depending on availability of staff. RN P reported at times she will have to call the Unit Manager from the Rehab Unit to come and provide additional assistance if more than one resident has increased/worsened behaviors or requires additional supervision. In an interview on 9/12/22 at 4:13 p.m., CNA S reported she was the only CNA assigned to the 300 Hall for second shift. CNA S stated in regard to staffing on the 300 Hall .It's stressful . CNA S reported one nurse and one CNA is not enough staff for the 300 Hall, a locked unit which houses residents with dementia and behaviors. CNA S stated .I can't do showers .It's just check, change, in bed and on to the next one (resident) . CNA S reported it is not possible to .leave the nurse alone for 20 minutes . to complete a scheduled shower. In an interview on 9/12/22 at 4:42 p.m., LPN V reported she was the assigned nurse for the 300 Hall on second shift. LPN V reported there was one CNA assigned to the 300 Hall for second shift. LPN V reported the nurses are expected to assist the CNA's with resident care, but stated that is not always possible. LPN V reported she does not always have the time or ability to assist with resident care, and instead focuses on medication administration and .supervising the floor . LPN V reported she provides assistance with meals, but does not physically assist the CNA's with transfers. LPN V reported one nurse and one CNA on the 300 Hall for second shift is not enough staff to provide care to the residents. LPN V stated .They consider the nurse to be the extra person. I'm trying to do behaviors, falls, charting, call families .I'm told this is the way it's going to be .I don't think we are doing everything we should be doing .We can't be everywhere at one time .Safety is my biggest issue . Resident #30 Review of an admission Record revealed Resident #30 was a female, with pertinent diagnoses which included dementia with behaviors, depression, and diabetes. Review of a Minimum Data Set (MDS) assessment for Resident #30, with a reference date of 7/18/22, revealed a Brief Interview for Mental Status (BIMS) score of 4, out of a total possible score of 15, which indicated severe cognitive impairment. Further review of this MDS Assessment, with a reference date of 7/18/22, revealed Resident #30 required physical help from staff for bathing. Review of a current Care Plan for Resident #30 revealed the focus .I have an ADL (Activities of Daily Living) Self Care Performance Deficit . initiated 7/11/22, with interventions which included .BATHING- I need 1 person assist to bath . initiated 7/21/22, and .I prefer a Shower Scheduled . revised 9/1/22. In an observation on 9/11/22 at 2:25 p.m., Resident #30 was observed walking independently down the hallway on the 300 Hall. Noted Resident #30's hair appeared greasy and unkempt. In an observation on 9/12/22 at 4:23 p.m., Resident #30 was observed walking independently down the hallway on the 300 Hall. Noted Resident #30's hair appeared greasy and unkempt. In an observation on 9/13/22 at 8:56 a.m., Resident #30 was observed walking independently in her room. Noted Resident #30's hair appeared greasy and unkempt. Review of the Shower Schedule, no date, revealed Resident #30 was scheduled to receive a shower/bath on Tuesdays and Fridays, on first shift. Review of Resident #30's shower/bath documentation from 8/16/22 to 9/12/22 revealed the shower/bath scheduled for Tuesday 8/23/22 and Friday 9/2/22 were documented as Not Applicable. No additional documentation noted in Resident #30's medical record to clarify why the scheduled showers/baths from 8/23/22 and 9/2/22 were documented as Not Applicable. In an interview on 9/13/22 at 2:15 p.m., CNA LL reported Resident #30 refuses showers at times depending on her mood. CNA LL reported residents receive approximately two showers per week, based on the shower schedule. CNA LL reported showers/baths completed are documented in the electronic medical record. CNA LL reported the computer gives options for charting which include Shower, Bed Bath, Resident Not Available, and Resident Refused. CNA LL reported staff should never chart Not Applicable for a shower/bath. In an interview on 9/13/22 at 3:07 p.m., Director of Nursing (DON) B reported the charting of Not Applicable for a scheduled shower/bath .Could mean the resident wasn't there at the time .In an activity .Not available . DON B reported the expectation would be for staff to follow-up later in the shift and complete the scheduled task.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** During an observation on 9/12/22 beginning at 12:02 PM, observed Certified Nursing Assistant (CNA) DD deliver lunch meal trays t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** During an observation on 9/12/22 beginning at 12:02 PM, observed Certified Nursing Assistant (CNA) DD deliver lunch meal trays to residents in their rooms. CNA DD retrieved a meal tray from the meal tray cart in the hallway, entered room [ROOM NUMBER] with the meal tray, picked up an empty coffee cup by the rim, placed the meal tray down on the resident's bedside table, and exited the room. CNA DD touched face mask, retrieved a meal tray from the tray cart in the hallway, delivered the meal tray to the resident in room [ROOM NUMBER], and exited the room. CNA DD retrieved a meal tray from the tray cart in the hallway, delivered the meal tray to the resident in room [ROOM NUMBER] and exited the room. CNA DD adjusted eyeglasses and touched name badge with right hand, retrieved a meal tray from the tray cart, and entered room [ROOM NUMBER]. CNA DD picked up an empty cereal bowl by the rim and an empty nutrition drink container (both of which had been on the resident's bedside table), placed the meal tray down on the resident's bedside table, adjusted the resident's bed with the bed remote, and exited the room. CNA DD retrieved a meal tray from the tray cart in the hallway, delivered the meal tray to the resident in room [ROOM NUMBER], and placed the meal tray on the table. The resident in room [ROOM NUMBER] was asleep and CNA DD touched the resident's leg though their sweatpants to wake them up, and then exited the room. CNA DD retrieved a meal tray from the tray cart in the hallway, delivered the meal tray to the resident in room [ROOM NUMBER], placed the meal tray on the resident's bedside table and exited the room. CNA DD did not perform hand hygiene during the entirety of the observation. In an interview on 9/12/22 12:09 PM, CNA DD reported hand hygiene should be performed when passing meal trays if you touch something and contaminate your hands. CNA DD confirmed had not performed hand hygiene because was in a hurry to get all the meals passed. In an interview on 9/13/22 at 9:33 AM, Director of Nursing (DON) B reported if staff took a meal tray into a resident room and didn't touch anything they would be considered sterile and would not need to perform hand hygiene but if the staff touched anything, they would need to perform hand hygiene. DON B reported hand hygiene was important to prevent the spread of germs between residents and/or staff. Based on observation, interview, and record review, the facility failed to maintain infection control practices for 1.) disinfection of glucometers for one (1) resident (R12) of 8 residents reviewed for infection control during medication administration, 2.) hand hygiene while passing meal trays including two (2) residents (R38 and R28) of 18 residents reviewed for infection control, resulting in the potential for cross-contamination and the development and spread of infection to a vulnerable population. Findings include: R38 According to the Minimum Data Set (MDS) R38 scored 7/15 (moderately cognitively impaired) on his BIMS (Brief Interview Mental Status) with clear speech making his needs known, understanding others, independent with eating with set-up assistance, and diagnoses that included heart failure. During observation and interview on 9/12/22 at 8:29 AM, Confidential Informant (CI) JJ brought breakfast in to R38 and set on bedside table not performing hand hygiene upon entering or exiting room. CI JJ Stated, I do not normally do this (referring to deliver of meal tray), but because there is a Survey here this week and not enough staff, I am helping. R28 According to the Minimum Data Set (MDS) dated [DATE], R28 scored 13/15 (cognitively intact) on his BIMS (Brief Interview Mental Status) with clear speech making his needs known, understanding others, independent with eating with set-up assistance, and diagnoses that included heart failure, diabetes mellitus, and a seizure disorder. During an observation on 9/12/2022 at 08:32 AM CI JJ delivered R28's breakfast tray without performing hand hygiene before entering room or setting up the tray (opening milk and uncovering food including eggs). During an interview on 9/13/22 at 12:05 PM CI JJ stated, I have not been trained on hand hygiene here at the facility yet. I have not been here that long, and it is kind of a mess trying to get things organized around here. I know to do hand hygiene going in and out of rooms and try to do it each time. Review of the facility's policy Infection Prevention and Control Program Revised 12/20, revealed, Policy: This facility has established and maintains an infection prevention and control program designed to provide a safe, sanitary, and comfortable environment and to help prevent the development and transmission of communicable diseases, ectoparasites, and infections .4. Standard Precautions .b. Hand hygiene shall be performed in accordance with our facility's established hand hygiene procedures .14. Staff Education .b. Staff shall demonstrate competence in relevant infection control practices . Review of facility's policy Standard and Transmission-Based Precautions dated 12/20, revealed, Policy: It is our policy to take appropriate precautions, isolation, to prevent transmission of infectious agents. This policy specifies the different types of precautions, including when and how isolation should be used for a resident . Standard Precautions .refers to infection prevention practices that apply to all residents, regardless of suspected or confirmed diagnosis or presumed infection status .a. All staff receive training on transmission-based precautions upon hire . https://www.cdc.gov/handhygiene/providers/index .html last reviewed 4/29/19, Protect yourself and your patients from potentially deadly germs by cleaning your hands. Be sure you clean your hands the right way at the right times. Resident #12 Review of an admission Record revealed Resident #12 was a female, with pertinent diagnoses which included dementia, anemia, kidney disease, Alzheimer's disease, high blood pressure, and diabetes. Review of a Minimum Data Set (MDS) assessment, with a reference date of 6/20/22, revealed Resident #12 had severe cognitive impairment. Review of an Order Summary Report for Resident #12, with a print date of 9/13/22, revealed an order for .Insulin Aspart Solution Pen-injector 100 UNIT/ML Inject 7 unit subcutaneously before meals for hyperglycemia . with a start date of 8/4/22. Review of the September 2022 Medication Administration Record (MAR) for Resident #12 revealed the physician order .Insulin Aspart Solution Pen-injector 100 UNIT/ML Inject 7 unit subcutaneously before meals for hyperglycemia . required blood sugar level testing/documentation prior to administration. Review of a current Care Plan for Resident #12 revealed the focus .I have Diabetes Mellitus ., initiated 6/22/22, with interventions which included .Diabetes medication as ordered by doctor. Monitor/document for side effects and effectiveness . initiated 6/22/22, and .Monitor/document/report to MD (Doctor) PRN (as needed) for s/sx (signs/symptoms) of infection to any open areas: Redness, Pain, Heat, swelling or pus formation . initiated 8/2/22. In an observation and interview on 9/11/22 at 11:29 a.m., Licensed Practical Nurse (LPN) D prepared supplies to check Resident #12's blood sugar level (prior to the lunch meal). Observed LPN D prepare an alcohol wipe, a finger stick device, a glucometer, and a glucometer test strip, and assist Resident #12 to her room for privacy. LPN D wiped Resident #12's finger with the alcohol wipe, poked Resident #12's finger with the lancet, and collected a sample of blood using the glucometer/test strip. Observed LPN D discard the trash, return to the medication cart in the hallway, discard the finger stick device in the sharps container, and perform hand hygiene. Observed LPN D don one glove on her right hand, leaving her left hand bare, and wipe the soiled glucometer with a pre-moistened Screen Wipe for approximately ten seconds, before wrapping the glucometer with the Screen Wipe and placing the wrapped glucometer on the top surface of the medication cart. LPN D reported the Screen Wipes are for electronic devices and are used to clean/disinfect the glucometer. Observed the container of Innovera Screen Cleaning Wipes and noted no disinfecting information or contact time. Observed LPN D obtain a container of Microdot Bleach Wipes from the Day Room on the 300 Hall and state .These are what I usually use (to clean/disinfect the glucometer) . LPN D reported the contact time for disinfection for the Innovera Screen Cleaning Wipes was three minutes. In an interview on 9/13/22 at 11:32 a.m., Registered Nurse (RN) Y reported the glucometers should be cleaned/disinfected after each use. RN Y reported glucometers can be cleaned/disinfected with either Microdot Bleach Wipes or Super Sani-Cloth Germicidal Disposable Wipes. RN Y reported the contact time for both wipes to achieve disinfection was one minute, at which point the glucometer should be allowed to air dry. Noted the package of Super Sani-Cloth Germicidal Disposable Wipes had a two minute contact time printed on the outside of the container. RN Y reported the Screen Wipes are used to wipe down the computer screens, but should not be used to clean/disinfect the glucometers. In an interview on 9/13/22 at 11:39 a.m., LPN E reported glucometers should be cleaned/disinfected after each use with an alcohol wipe. LPN E reported the glucometers should be wiped with an alcohol wipe for approximately 1-2 minutes and then allowed to air dry. In an interview on 9/13/22 at 3:07 p.m., Director of Nursing (DON) B reported glucometers should be cleaned/disinfected after each use using the Super Sani-Cloth Germicidal Disposable Wipes. DON B reported the glucometers should be wiped with the Sani-Cloth wipes for two minutes (contact time), and then allowed to air dry. DON B reported the facility does not have a policy specific to disinfection of glucometers, but would expect staff to refer to the policy/procedure for Cleaning and Disinfection of Resident-Care Equipment. Review of the policy/procedure Cleaning and Disinfection of Resident-Care Equipment, 2/2022, revealed .Resident-care equipment can be a source of indirect transmission of pathogens. Reusable resident-care equipment will be cleaned and disinfected in accordance with current CDC (Centers for Disease Control and Prevention) recommendations in order to break the chain of infection .Multiple-resident use equipment shall be cleaned and disinfected after each use .Wear gloves when cleaning/disinfecting equipment .Use only EPA-registered disinfectants with kill claims for the common organisms found in the facility .Follow manufacturer recommendations for cleaning equipment . Review of the Owner's Booklet for the CareSens N Blood Glucose Monitoring System (glucometer device used by the facility), dated 11/2018, revealed .CareSens N Blood Glucose Monitoring System is used for the quantitative measurement of the glucose level in capillary whole blood as an aid in monitoring diabetes management effectively at home or in clinical settings .Use a soft cloth or tissue to wipe the meter exterior. If necessary, dip the soft cloth or tissue in a small amount of alcohol .Do not use organic solvents such as benzene, acetone, or any household and industrial cleaners that may cause irreparable damage to the meter .
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to effectively clean and maintain food service equipm...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews, and record reviews, the facility failed to effectively clean and maintain food service equipment effecting 70 residents, resulting in the increased likelihood for cross-contamination and bacterial harborage. Findings include: On 09/11/22 at 11:01 A.M., An initial tour of the food service was conducted with Dietary Manager X. The following items were noted: The metal solid waste receptacle was observed corroded, adjacent to the mechanical dish machine hand sink. The metal solid waste receptacle lid and lower body panels were also observed heavily corroded and particulate. Dietary Manager X stated: I will order a new one today. Two 14-inch fry pans were observed (etched, scored, particulate), hanging from the overhead food service equipment rack. One 7-inch fry pan was observed (etched, scored, particulate), hanging from the overhead food service equipment rack. Dietary Manager X indicated she would order new fry pans as soon as possible. The 2013 FDA Model Food Code section 4-501.11 states: (A) EQUIPMENT shall be maintained in a state of repair and condition that meets the requirements specified under Parts 4-1 and 4-2. The can opener assembly was observed soiled with accumulated and encrusted food residue. The metal cutting blade surface was also observed soiled with accumulated and encrusted food residue. The two ([NAME]) conventional oven interior and exterior surfaces were observed soiled with accumulated and encrusted food residue. The backsplash plate was also observed soiled with accumulated and encrusted food residue deposits. The griddle surface and backsplash plate were also observed soiled with accumulated and encrusted food residue deposits. Dietary Manager X indicated she would have staff thoroughly clean and sanitize the oven and griddle surfaces as soon as possible. Rehabilitation Dining Room: The liquid coffee machine was observed soiled with accumulated and encrusted food residue. The dispensing spout assembly, backsplash, and drip tray assembly were also observed heavily soiled with accumulated and encrusted food residue. The 2013 FDA Model Food Code section 4-601.11 states: (A) EQUIPMENT FOOD-CONTACT SURFACES and UTENSILS shall be clean to sight and touch. (B) The FOOD-CONTACT SURFACES of cooking EQUIPMENT and pans shall be kept free of encrusted grease deposits and other soil accumulations. (C) NonFOOD-CONTACT SURFACES of EQUIPMENT shall be kept free of an accumulation of dust, dirt, FOOD residue, and other debris. On 09/13/22 at 01:30 P.M., Record review of the Policy/Procedure entitled: Cleaning Equipment and Utensils dated 01/2021 revealed under Policy: Equipment and utensils will be properly cleaned and sanitized to prevent contamination. Record review of the Policy/Procedure entitled: Cleaning Equipment and Utensils dated 01/2021 further revealed under Purpose: Safe food handling and minimize the risk of cross contamination. Record review of the Policy/Procedure entitled: Cleaning Equipment and Utensils dated 01/2021 additionally revealed under Procedure: (5) All dietary staff will be in-serviced on cleaning and sanitizing equipment.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** During an observation on 9/11/22 at 1:40 PM in resident room [ROOM NUMBER], noted the left wall had multiple visible areas of pe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** During an observation on 9/11/22 at 1:40 PM in resident room [ROOM NUMBER], noted the left wall had multiple visible areas of peeling paint, such that drywall was exposed. During an observation on 9/11/22 at 2:22 PM in resident room [ROOM NUMBER]-2, noted approximately 8-10 eyelets of the privacy curtain were observed off the support hooks of curtain divider between Bed 1 and Bed 2. A portion of the privacy curtain was noted to be touching the room floor. Based on observations, interviews, and record reviews, the facility failed to effectively clean and maintain the physical plant effecting 70 residents, resulting in the increased likelihood for cross-contamination, bacterial harborage, and decreased illumination. Findings include: On 09/13/22 at 08:45 A.M., An environmental tour of sampled resident rooms was conducted with Director of Environmental Services II and Regional Director of Plant Operations KK. The following items were noted: 101: Eight eyelets were observed off the support hooks on the Bed 1 and Bed 2 privacy curtain divider. The restroom commode base caulking was also observed (stained, cracked, missing). The restroom drywall surface was further observed (etched, scored, particulate). The damaged drywall surface measured approximately 6-feet-long. 103: One eyelet was observed off the support hook on the Bed 1 privacy curtain divider. 106: The Bed 1 overbed light assembly pull string extension was observed missing. The restroom hand sink basin was also observed draining slowly. The restroom commode base caulking was additionally observed (stained, cracked, missing). The restroom drywall surface was further observed (etched, scored, particulate). The damaged drywall surface measured approximately 6-feet-long. 111: The restroom commode support was observed loose to mount. The restroom commode support could be moved from side to side approximately 4-6 inches. 115: The Bed 2 overbed light assembly pull string extension was observed missing. The restroom commode support was also observed loose to mount. The restroom commode support could be moved from side to side approximately 4-6 inches. 116: The drywall surface was observed (etched, scored, particulate), adjacent to the Bed 2 headboard. The damaged drywall surface measured approximately 36-inches-wide by 60-inches-long. 117: The Bed 2 overbed light assembly upper fluorescent 48-inch-long bulb was observed non-functional. The restroom commode caulking was also observed (stained, cracked, missing). 121: The Bed 1 overbed light assembly pull string extension was observed missing. The Bed 1 floor fan was also observed soiled with accumulated dust and dirt deposits. 201: The restroom commode support was observed loose-to-mount. The restroom commode support could be moved from side to side approximately 6-8 inches. 203: The Bed 2 overbed light assembly switch was observed non-functional. The restroom commode support was observed loose-to-mount. The restroom commode support could be moved from side to side approximately 6-8 inches. 302: The Bed 1 and Bed 2 overbed light assembly pull string extensions were observed missing. The restroom commode base caulking was also observed (stained, cracked, missing). 306: The Bed 2 overbed light assembly upper bulb was observed non-functional. The restroom commode base caulking was also observed (stained, cracked, missing). The restroom drywall perimeter surface was further observed (bubbled, chipped, particulate). The damaged drywall surface measured approximately 10-feet-long. 315: The Bed 1 floor fan was observed soiled with accumulated dust and dirt deposits. The restroom commode base caulking was also observed (stained, cracked, missing). The restroom hand sink basin was further observed draining slowly. 316: The Bed 1 overbed light assembly upper bulb was observed non-functional. The Bed 2 overbed light assembly upper and lower bulbs were also observed non-functional. The Bed 2 overbed light assembly switch was further observed non-functional. The Bed 1 overbed light assembly pull string extension was additionally observed missing. On 09/13/22 at 10:05 A.M., An interview was conducted with Regional Director of Plant Operations KK regarding the facility maintenance work order system. Regional Director of Plant Operations KK stated: We have the Maintenance Care software system. On 09/13/22 at 02:00 P.M., Record review of the Policy/Procedure entitled: Safe and Homelike Environment dated 01/11/2021 revealed under Policy: In accordance with resident's rights, the facility will provide a safe, clean, and comfortable and homelike environment, allowing the resident to use his or her personal belongings to the extent possible. This includes ensuring that the resident can receive care and services safely and that the physical layout of the facility maximizes resident independence and does not pose a safety risk. Record review of the Policy/Procedure entitled: Safe and Homelike Environment dated 01/11/2021 further revealed under Policy Explanation and Compliance Guidelines: (3) Housekeeping and maintenance services will be provided as necessary to maintain a sanitary, orderly, and comfortable environment. On 09/13/22 at 02:15 P.M., Record review of the Maintenance Care work orders for the last 60 days revealed no specific entries related to the aforementioned maintenance concerns.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 5 life-threatening violation(s), Special Focus Facility, 2 harm violation(s), $42,592 in fines. Review inspection reports carefully.
  • • 61 deficiencies on record, including 5 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $42,592 in fines. Higher than 94% of Michigan facilities, suggesting repeated compliance issues.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility is on CMS's Special Focus list for poor performance. Consider alternatives strongly.

About This Facility

What is Ely Manor's CMS Rating?

CMS assigns Ely Manor an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Michigan, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Ely Manor Staffed?

CMS rates Ely Manor's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 54%, compared to the Michigan average of 46%.

What Have Inspectors Found at Ely Manor?

State health inspectors documented 61 deficiencies at Ely Manor during 2022 to 2025. These included: 5 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, and 54 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Ely Manor?

Ely Manor is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by CIENA HEALTHCARE/LAUREL HEALTH CARE, a chain that manages multiple nursing homes. With 101 certified beds and approximately 93 residents (about 92% occupancy), it is a mid-sized facility located in Allegan, Michigan.

How Does Ely Manor Compare to Other Michigan Nursing Homes?

Compared to the 100 nursing homes in Michigan, Ely Manor's overall rating (1 stars) is below the state average of 3.1, staff turnover (54%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Ely Manor?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Ely Manor Safe?

Based on CMS inspection data, Ely Manor has documented safety concerns. Inspectors have issued 5 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility is currently on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes nationwide). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Michigan. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Ely Manor Stick Around?

Ely Manor has a staff turnover rate of 54%, which is 8 percentage points above the Michigan average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Ely Manor Ever Fined?

Ely Manor has been fined $42,592 across 8 penalty actions. The Michigan average is $33,505. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Ely Manor on Any Federal Watch List?

Ely Manor is currently an SFF Candidate, meaning CMS has identified it as potentially qualifying for the Special Focus Facility watch list. SFF Candidates have a history of serious deficiencies but haven't yet reached the threshold for full SFF designation. The facility is being monitored more closely — if problems continue, it may be added to the official watch list. Families should ask what the facility is doing to address the issues that led to this status.