SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Deficiency F0604
(Tag F0604)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure physical restraints were not utilized for staff...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure physical restraints were not utilized for staff convenience and to unnecessarily inhibit freedom of movement for one resident (Resident #85) of two residents reviewed, resulting in failure to comprehensively assess, classify, and document restraint use, application and utilization of a restraint for a cognitively and physically impaired resident, lack of informed consent, and the likelihood for knowledge deficiency related to risks, physical discomfort and psychosocial distress utilizing the reasonable person concept.
Findings include:
Resident #85:
Record review revealed Resident #85 was originally admitted to the facility on [DATE] and most recently readmitted on [DATE] with diagnoses which included anxiety, hearing loss, repeated falls, and dementia. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the Resident was rarely/never understood, displayed no behaviors, and required limited to total assistance to perform Activities of Daily Living (ADLs) with the exception of being independent with eating. The MDS assessment further revealed the Resident had two falls, one without injury and one with injury, and bed and chair alarms were utilized daily but did not have a restraint.
During entrance conference with the facility Administrator on 9/19/22 at 10:59 AM, State survey staff were notified the facility had transitioned to a new Electronic Medical Record (EMR) system on 9/1/22 and resident medical records were located in both the prior and new EMR systems.
On 9/19/22 at 12:24 PM, Resident #85 was observed sitting in their wheelchair at a table in the dining room area of the unit. Multiple residents were in the area waiting for lunch service. A chair alarm and lap buddy (firm foam device attached to the wheelchair and positioned in front of the abdomen and over the legs) were noted on the wheelchair. A soft cervical collar brace was present on the Resident's neck. While the Resident was sitting at the table, Licensed Practical Nurse (LPN) O was observed administering the Resident's medications but did not assess the lap buddy. After passing medications, LPN O exited the locked facility unit leaving one staff member (Certified Nursing Assistant [CNA] P) on the unit.
At 2:23 PM on 9/19/22, Resident #85 was observed sitting in their wheelchair in the same position, with the chair alarm and lap buddy in place, at the table in the dining room. The Resident had a soft cervical collar brace in place. An interview was completed with Certified Nursing Assistant (CNA) P at this time. When queried regarding Resident #85's soft cervical brace, CNA P revealed (Resident #85) fell and broke their neck. When queried why the Resident had the lap buddy on their wheelchair, CNA P replied, So they won't get up. CNA P was then asked if the Resident was able to remove the lap buddy independently, CNA P replied, (Resident #85) won't. They are 104 (years old).
On 9/20/22 at 8:00 AM, Resident #85 was observed in their room in bed. The Resident was positioned on their right side with their eyes closed. Their soft cervical brace was visibly soiled and sitting on the windowsill in the room. Resident #85's wheelchair was sitting in the room and was observed to have a pommel cushion (cushion with a square, raised wedge in the front keeping legs separating and limiting forwarding motion) on the seat. The lap buddy was next to the wheelchair. A paper [NAME] (bedside care guide), toileting schedule, and turning schedule were present on the end of the Resident's bed. Review of the bedside [NAME] revealed the following:
- Safety: Lap Buddy; release, toilet, shift position/ROM (Range of Motion) every two hours (specify) [sic]
- Orthotic to: May remove soft C-Collar (cervical brace) for bathing, eating, or laying still in bed. Must wear if up walking
- Pommel cushion to wc (wheelchair) with posey grip (anti-slip material) above and below cushion
The bedside turning schedule did not include documentation of repositioning/ROM and/or releasing the lap buddy when the Resident was up and not in bed.
Review of the bedside toileting schedule for Resident #85 detailed:
- 9/14/22: 9:30 AM- Dry
- 9/15/22: 12:00 AM- Void, 2:00 AM: Void, 4:00 AM: Dry, 6:00 AM: Dry, 9:00 AM: Dry/BM
- 9/16/22: 6:30 PM- Dry/BM/Bathroom, 9:30 PM- Dry/Bathroom
- 9/17/22: 12:00 AM- Incontinent/Void, 2:00 AM: Incontinent/Void, 9:30 AM- Dry
- 9/18/22: 4:00 AM- Incontinent/Void, 9:45 AM: Incontinent/Void/BM, 9:30 PM- Incontinent/Void
- 9/19/22: 4:00 AM: Incontinent/Void
At 9:07 AM on 9/20/22, a care observation for Resident #85 occurred. CNA R was assisting the Resident to sit up in bed and ambulate with their walker at this time. CNA R did not place the cervical collar on the Resident prior to assisting them to sit up. CNA R asked the Resident to reach for and hold the walker handles and to stand without the cervical collar in place. At this time, CNA R was stopped and queried regarding the Resident's level of assistance required and required assistive devices including the soft cervical collar. CNA R indicated they were attempting to get the Resident situated prior to putting the collar on. CNA R proceeded to look in the Resident's drawers before locating the cervical brace on the windowsill. CNA R then placed the cervical collar on the Resident. CNA R was asked why the Resident had both a pommel cushion and a lap buddy. CNA R revealed Resident #85 had the pommel (called saddle) cushion on their wheelchair for a while, but the lap buddy was new. When queried how the lap buddy worked, CNA R revealed the device was not easy to place as the foam on the edges had to be fit in between the metal sides/arm rests of the wheelchair. When asked why Resident #85 had the lap buddy, CNA R indicated the Resident tries to get up by themselves and the lap buddy stops them. When asked if Resident #85 was able to ambulate, CNA R revealed the Resident was able to ambulate with a walker and one assist. CNA R was then asked if the Resident was receiving therapy and/or restorative services and revealed they were unsure.
Review of Resident #85's current care plan in the new EMR system revealed the Resident did not have a care plan in place related to use of a lap buddy. A care plan entitled, Care Tasks (Initiated: 8/5/22) was present in the EMR. This care plan included the following interventions:
- Ambulate: One assist with gait belt and Four wheeled walker (Initiated: 8/5/22)
- Anti roll back device to W/C (Wheelchair) (Initiated: 8/5/22)
- Anti tip bars to W/C (Initiated: 8/5/22)
- Concave mattress to bed for positioning (Initiated and Revised: 8/5/22)
- Gripper socks: On when in bed, shoes on when up (Initiated and Revised: 8/5/22)
- Gripper strips at/to: Right side of bed, middle of bed. Bathroom in front of sink, toilet and shower (Initiated and Revised: 8/5/22)
- Please keep closet door locked with child lock at all times (Initiated and Revised: 8/5/22)
- Pommel cushion to w/c with posey grip above and below cushion (Initiated and Revised: 8/5/22)
- Speak loudly and clearly to residents' ear as is hard of hearing (Initiated and Revised: 8/5/22)
- Toilet seat with bilateral arms (Initiated: 8/5/22)
- Transfer bar to right side of HOB (Head of Bed) (Initiated: 8/5/22)
- Transfer: One assist with gait belt with two wheeled walker (Initiated and Revised: 8/5/22)
Review of Resident #85's ADL / Safety Care Plan in the prior EMR included the following approaches/ interventions and dates:
- Toilet seat with bil. (bilateral) arms for support (11/3/14)
- Gripper Socks on when in bed , shoes on when up (6/6/16)
- Gripper Strips at/to: Right side of bed, middle of bed and in bathroom in front of sink, toilet and shower (3/21/18)
- Chair Alarm to all chairs with posey grip above and below pad Change pad annually and prn (as needed) (4/15/19)
- Anti tip bars to w/c (wheelchair) (3/5/21)
- Anti roll back device (3/11/21)
- Bed Alarm set @ 1 second interval Change pad annually and prn (5/26/21)
Review of Resident #85's Progress Notes in the EMR's revealed the following:
- 3/20/22 at 10:02 AM: FAMILY/RESPONSIBLE PARTY notified . of 2nd fall last night, (family) asked writer why resident would keep falling from wheelchair and if they had been restless, writer notified (family) that although writer was not here at the time of the incident it is noted resident was restless and attempting to stand up, (family) asked the writer 'since (Resident #85) is so confused, for their safety, is there any way you can kind of strap them into it?' Writer educated (family) on the inability to strap (resident) in d/t (due to) that being considered a restraint which we cannot do, writer did educate (family) on the option of a lap buddy or an alarming Velcro seatbelt for which resident has an eval in place for from therapy to eval if that is appropriate for the resident, (family) said would discuss it further with (Resident son) later this afternoon. Writer notified (family) that we would be completing a UA (urinalysis) as well to r/o (rule out) infectious process as a cause for restlessness .
- 8/8/22 at 9:44 AM: Interdisciplinary Care Conference Review . Reviewed plan of care . Resident is . alert, confused . Resident is a participant in some unit activities, is cooperative and pleasant . requiring extensive to total assist with ADL functions, transfers and ambulates with 1 assist, gait belt and 2 wheeled walker . also has a w/c for long distances had a fall on 7/8/22 no apparent injury reported, has a bed alarm and chair alarm in place due to attempts to get up on own and falls .
- 9/9/22 at 9:00 PM: Health Status Note: Resident returned to facility from visit post fall. Resident noted to have order for c collar to be in place at all times and off only to wash
No further nurses' notes in either EMR systems addressed the lap buddy. The EMR did not include any nursing assessments related to implementation, utilization, and/or assessment of the lap buddy.
Further review of Resident #85's EMR's revealed no documentation of consent for lap buddy/restraint use and/or advance directives/legal representative.
Review of Resident #85's Health Care Provider Orders revealed the active orders in the new EMR system, Renew any previously signed restraint orders which have not been discontinued (7/8/22)
Review of Resident #85's CNA POC (Point of Care) Response History documentation for the past 30 days revealed the task, Lap Buddy; release, toilet, shift position/R.O.M. every 2 hours (Specify) (sic). The task began on 9/12/22. Detailed review revealed the following documentation of completion:
- 9/12/22 at 6:42 PM
- 9/13/22 at 2:30 PM, and 7:23 PM
- 9/14/22 at 2:52 AM, 2:19 PM, and 9:44 PM
- 9/15/22 at 12:50 AM, 2:22 PM, and 6:25 PM
- 9/16/22 at 11:52 AM and 9:30 PM
- 9/17/22 at 1:07 AM, 11:44 AM, and 8:38 PM
- 9/18/22 at 12:20 AM, 10:51 AM, and 8:20 PM
- 9/19/22 at 5:47 AM, 1:46 PM, and 8:55 PM
- 9/20/22 at 12:49 PM
An interview was conducted with Social Services Director U on 9/21/22 at 9:44 AM. When queried regarding Resident #85's cognition and advance directives, Social Services Director U revealed they had worked at the facility less than two weeks and would need to review the EMR. Director U stated they would follow up with requested information.
On 9/21/22 at 10:50 AM, Resident #85 was observed in the TV room of the unit. The Resident was sitting in their wheelchair with the soft neck brace in place and the lap buddy restraint in place in their wheelchair. An overbed table was in front of the Resident and they were eating ice cream. No staff were present in the area. When asked questions, Resident #85 made eye contact but did not provide appropriate and/or related responses.
At 11:05 AM on 9/21/22, an observation of Resident #85 occurred in the TV/Dining room area of the unit. The Resident was sitting in their wheelchair with the lap buddy and chair alarm in place. There were no staff visible in the area. Resident #85 was pleasantly confused when asked questions. When asked if they could remove the lap buddy on their wheelchair, Resident #85 responded Yes but did not remove the lap buddy. This Surveyor then pointed to the lap buddy and asked Resident #85 if they would remove it, Resident #85 replied, Yes and began touching the lap buddy. The Resident proceeded to touch the lap buddy. The Resident brushed food crumbs off the top and then reached to the zipper on the edge and unsuccessfully attempted to unzip the waterproof nylon style cover. Resident #85 then began pulling at the sides and pulling up on the lap buddy but was unable to remove the restraint.
An interview was completed with Therapy Director X on 9/21/22 at 12:14 PM. When queried if Therapy services typically evaluate use of assistive devices including pommel cushions and lap buddies, Director X replied, Yes. When queried regarding Resident #85's pommel cushion, Director X reviewed the EMR and stated, Recommended on 5/31/22. When queried regarding the reason for the pommel cushion, Therapy Director X indicated it was recommended due to positioning. When queried regarding Resident #85's lap buddy, Director X revealed Therapy had not evaluated the Resident for the appropriateness of a lap buddy and stated, Not referred to us (therapy). When queried why Therapy would not evaluate for appropriateness, Director X was unable to provide an explanation. With further inquiry regarding Resident #85's lap buddy, Director X stated, We should not use them (lap buddy) as restraint.
On 9/21/22 at 3:37 PM, a second interview was completed with Social Services Director U. When asked about Resident #85, Social Services Director U stated, (Resident #85) has not had a legal decision maker in place since admission. Director U was asked to clarify if they were saying the Resident had not had any type of legal representation for medical decisions in place since their initial admission date in 2013, Director U verbalized confirmation. When asked if the Resident was cognitively intact when they were originally admitted to the facility, Director U revealed the Resident had been severely cognitively impaired since admission in 2013. When queried, Director U indicated the Resident was unable to make their own medical decision. When asked who was making medical decisions for the Residents as they had a DNR (Do Not Resuscitate) order in place, Director U revealed facility staff had been contacting one of the Resident's children who was listed as an emergency contact. Director U revealed they contacted one of Resident #85's emergency contacts (one of their children) to inform them that legal representation needed to be established and that the Resident's code status had been changed to a full code.
An interview was conducted with the facility Administrator and Director of Nursing (DON) on 9/21/22 at 4:39 PM. When queried if Resident #85 would be able to remove the lap buddy due to their cognitive status, both the DON and Administrator stated the Resident would not. When asked if the lap buddy was a restraint, the DON and Administrator both confirmed the device was a restraint. The Administrator stated, (Resident #85) does not have the (cognitive) capacity to remove (the lap buddy). When queried regarding facility policy/procedure related to consent for restraint use and legal representation for residents who are unable to make their own medical decisions, the Administrator verified Resident #85 should have a consent but did not. The Administrator stated, Does not have a consent and did not have a legal guardian (representative) to sign one. The Administrator revealed the situation would be corrected but were unable to provide further explanation.
An interview and record review were conducted with the Director of Nursing (DON) on 9/22/22 at 8:46 AM. When queried regarding the reason Resident #85 had the lap buddy implemented and lack of actual order in the EMR, the DON reviewed the EMR and Incident and Accident Reports for the Resident. The DON stated the lap buddy was implemented on 9/12/22 following the Resident's fall with cervical spinal fracture (neck).
An interview was completed with Registered Nurse (RN) T on 9/22/22 at 8:46 AM. When queried regarding Resident #85, RN T revealed they had been working when the Resident fell and suffered a fracture. When asked, RN T revealed Resident #85 was a high risk for falls. RN T was queried regarding interventions in place to prevent falls. RN T revealed the Resident had alarms in place and stated, (Resident #85) also had the pummel cushion to stop them from getting up. When asked about the lap buddy, RN T revealed that was implemented after the fall to stop the Resident from getting up by themselves.
A facility policy/procedure related to restraints was requested from the facility Administrator on 9/20/22 at 4:29 PM but not received by the conclusion of the survey.
Review of facility provided policy/procedure entitled, Resident Rights & Responsibilities (Revised 1/20/19) revealed, Policy . 5. Respect and dignity. The resident has a right to be treated with respect and dignity, including a. The right to be free from any physical or chemical restraints imposed for purposes of discipline or convenience, and not required to treat the resident's medical symptoms .
SERIOUS
(G)
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #113:
On 09/19/22 at 10:35 AM Resident #113 was observed in her room sleeping in bed. Nasal cannula was noted on reside...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #113:
On 09/19/22 at 10:35 AM Resident #113 was observed in her room sleeping in bed. Nasal cannula was noted on resident's face. Room was clean, no excess clutter or furniture was noted.
09/20/22 at 09:45 AM Resident #113 was observed in her room sleeping in bed, positioned flat on her back. Call light in reach.
A record review of the Face Sheet and MDS assessment indicated the Resident #113 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses: Cerebral infarction (stroke), Dysphasia (difficulty swallowing) following cerebral infarction, Hypertension, Asthma, Type 2 Diabetes Mellitus, Atrial Fibrillation, Anemia, Acute respiratory failure with hypoxia, gastrotomy status, History of falling, Alzheimer's disease, Muscle weakness, Convulsions, presence of cardiac pacemaker. The MDS admission assessment dated [DATE] indicated Resident #113 had severely impaired cognitive abilities, with BIMS score 3/15, and needed assistance with daily care, transfers, and toileting.
On 09/21/22 at 11:23 AM during interview with Unit Manager, Registered Nurse L, she was asked about Resident #113 and her stay in a facility. Nurse L stated that resident had a change in condition on 07/19/22 after she suffered a fall from a wheelchair. Resident had to be hospitalized . After resident returned from hospital on [DATE], she had to be hospitalized again on 07/23/22 with a diagnosis of stroke. Resident #113 returned to facility on 08/10/22 with a significant decline in condition. Resident is staying in bed all the time and is hard to arouse. She is totally dependent on staff assistance for moving and repositioning.
Review of Resident #113's record revealed the following documentation:
Nursing note dated 06/11/2022- Type of Event: fall. Description of event: Writer called to Northeast Hall from North Hall. Observed resident on floor, in front of couch, legs out in front or resident, back partially against couch, no c/o (complaints of) pain, no injury noted, resident was attempting to sit on couch, slipped, hit back of head on a table, and fell to the floor. Injury: no apparent injury. Range of motion check: moves all extremities, no c/o pain. Neuro checks: (immediately after) Bilateral hand grasp firm, due to light unable to assess pupil dilation, checked in 10 minutes with position change, PERL, Neuro's remained WNL (within normal limits), remained of shift. Care Given/ First Aide Given: Ice offered; resident refused. Vitals: Immediately After: Blood Pressure 184/98 Pulse 85 Respirations 18 Temperature 98.5 SPO2 99 % Via RA Blood Sugar 143. 3 minutes after: Blood Pressure 158/76 Pulse 95 Respirations 20 Temperature 98.5. 10 minutes after: Blood Pressure 128/80 Pulse 80 Respirations 18 Temperature 98.5
Nursing note dated 07/18/22- Resident #113 has history of fall prior to admission to facility. Staff charting resident can be oriented and disoriented at the same time. Possible increase in tiredness with sliding off the couch and chair. Could be increased weakness. Resident is working with skilled PT and OT (physical and occupational therapy) at this time, may see increase in in strength and endurance, will continue to monitor with cares.
Nursing note dated 07/19/22 at 11:41 PM- Resident #113 was sitting in a wheelchair in hallway watching TV and staff observed resident on the floor. Resident was in prone position in front of the wheelchair. Writer noted blood on the head and floor. Resident stated, get me up. Resident with complaints of pain but would not answer writer when asked where pain was. Resident noted to have 4 cm crescent-shaped skin tear on top of right hand. Writer noted above right eye resident with edema and bruising. Writer cleansed blood on head. No catastrophic reaction. Resident was sent to hospital and when EMS attendant assisted resident up resident complained of pain to right leg.
Nursing re-admission note dated 07/22/22 at 01:30 PM had the following: Patient is an [AGE] year-old female with a history of dementia. Patient is at neurologic baseline, but unable to provide history. Patient was found on a ground (In a nursing facility), was found to have swelling over the right eye and shortened rotated right leg, unknown downtime. Patient brought into emergency room. Patient had a complete work-up which included CT (computer technology to produce images of the inside of the body) of the head and CT of the spine which were negative for any acute processes. Chest x-ray did not reveal any acute processes. Laboratory work-up revealed hyponatremia (low levels of sodium in the blood). X-ray of the right hip revealed committed intratrochanteric (break of the femur between the greater and the lesser trochanters) fracture of her femur. Patient was being admitted for further evaluation management and possible ORIF (open reduction internal fixation surgery). On 07/20/22 patient (Resident #113) underwent intramedullary rodding (orthopedic surgery during which a metal rod inserted through the canal of the femur along the femoral shaft to stabilize femur fracture) , tolerated the procedure well and without complication. Postoperatively, she was evaluated by physical and occupational therapy, SNF (skilled nursing facility) was recommended. She was otherwise stable for discharge.
There was a return to facility note dated 07/22/22 at 04:38 PM: Via EMS at 4 PM resident placed in bed. She is essentially unconscious, only groaning with repositioning. There is no response to voice and minimal response to gentle tactile stimulation. Primary surgical dressing located on right hip.
Nursing note dated 07/23/22 at 11:49 PM had the following: Writer down to resident's room for assessment and noted resident to be lethargic with shallow breathing. Writer also noted resident to have death rattle heard by writer and other staff. Resident has had no oral intake this shift and was reported to have none on day shift. Writer went into resident's hard chart to look at advanced directives and noted resident to be a Full Code status. At that time writer attempted to place a call to resident's daughter x 3 with no answer. Writer placed call to physician who gave orders to send resident to Emergency room. EMT arrived to take resident to the hospital.
On 08/10/22 Resident #113 returned from the hospital. Nursing note dated 08/10/22 at 02:50 PM had the following documented: Resident returned to facility after she was admitted to hospital with CVA (stroke) affecting her right side. Resident returned to facility with PEG tube, which she is not tolerating well. Resident also returning with following diagnosis: acute encephalopathy (inflammation of the part of the brain), dysphasia (inability to swallow), acute hypoxic failure, acute cystitis, tube feed intolerance, anemia, and A-fib (atrial fibrillation).
Review of Resident #113's Care Plan revealed the following:
06/06/2022 PROBLEMS/STRENGTHS Potential for falls or injuries secondary to History of falling, Osteoarthritis, Gout, Mod disorder, Major depressive disorder, Alzheimer's, and Dementia with potential for cognitive decline and the effects this may have on safety awareness.
STANDARDIZED APPROACHES section was not filled.
GOAL(S): Will not experience serious injury from fall. Eval q (every) 3 months
STANDARDIZED APPROACHES section was not filled.
No other goals/interventions were documented regarding resident's risk for falls in ADL/Safety Care plan.
No updates to Care Plan or new interventions were found after Resident #113's falls on 06/11/2022 and 07/19/22.
Fall Risk Assessment Policy revised on 02/01/18 was provided and reviewed. Policy indicated the following:
To provide staff an appropriate assessment of a fall risk on admission, thus decreasing the possibility of fall incidents for all residents when possible.
Policy Interpretation and Implementation
1. On admission, the Interdisciplinary Team headed by the Floor Coordinator, will obtain a medical history, medication profile, and a fall history from the resident and/or family during their admission review meeting. The Physical Therapist, and/or Occupational Therapist, along with the Restorative Nursing R.N. Supervisor and the Charge Nurse and/or Floor Coordinator will screen the resident for transfer and ambulation abilities and any safety needs and develop a plan of care based on their assessment. These orders will be obtained in accord with their written assessment.
2. Then, Quarterly and with any Significant Change in Status assessment thereafter, the MORSE fall risk assessment will be completed in ECS by the Restorative Nursing R.N. Supervisor on every resident.
3. The assessment will be scored as directed under each topic area of risk.
4. When completed and saved the total will be calculated automatically and the assessment including score will be saved into the resident's chart as well as the neuromuscular/skeletal care plan.
5. A score of 0-24 indicates no risk, 25-50 is low risk and 51 or higher represents high risk for falls. An individualized, preventative plan of care will be developed and initiated for each resident regardless of score.
Resident #47:
On 9/21/22, at 8:50 AM, Resident #47 was sitting in the dining room eating breakfast. Resident #47 had numerous dry scabbed skin tears to their bilateral hands. Resident #47 lifted their sleeve and stated, I did have a real big one up here and then pulled their sleeve down trying to cover the skin tears on their right hand.
On 9/21, at 1:30 PM, a record review of Resident #47's electronic medical record revealed an admission on [DATE] with diagnoses that include Dementia with behavioral disturbances, Epilepsy, and chronic kidney disease. Resident #47 has severely impaired cognition and required extensive assistance with Activities of Daily Living.
A review of the incident and accident reports, physician orders and progress notes provided by the facility revealed the following:
05/10/2022 Type of Event: skin tear laceration .
08/10/2022 . skin tear .
08/17/2022 . noted resident propelling w/c (wheelchair) and getting stuck between peer w/c .
08/29/2022 . skin tear right forearm and top of right hand .
08/31/2022 . abrasion left wrist .
A review of both electronic medical record care plans for falls/injuries revealed the following:
PROBLEMS/STRENGTHS Potential for falls or injuries secondary to ANXIETY DISORDER, BIPOLAR DISORDER, OSTEOARTHRITIS, EPILEPSY, DORSAGLIA, DEMENTIA WITH POTENTIAL COGNITIVE DECLINES CAUSING DECREASED SAFETY AWARENESS. GOAL (S): Will not experience serious injury from fall . APPROACHES Monitor for changes in transfer ability which may indicate either more independence or more support from staff . Keep call light within easy reach for resident .
Focus Care Task Date Initiated: 08/08/2022 Goal To remain at my highest functional ability as possible and to continue with my plan of care in the safest manor possible Date Initiated: 08/08/2022 Target Date: 09/14/2022 Interventions . Transfer: Two assist standup lift Date Initiated: 08/08/2022 . There were no interventions initiated to aide or protect in residents hands and arms from the skin tears and abrasions.
On 9/22/22, at 09:26 AM, an observation of CNA Y assisting Resident #47 with toileting was conducted. CNA Y propelled Resident #47 into the bathroom in their wheelchair then stopped and read the bedside care plan. CNA Y then left out of the room and returned with an easy lift and commode. CNA Y hurriedly assisted Resident #47 into the easy lift sling and moved the easy lift machine into place in front of the resident. CNA Y removed the Velcro seat belt and began to lift the resident while the resident had a hold of their wheelchair wheels. Resident #47 began yelling STOP! STOP! You're breaking my arms. CNA Y stopped the lift and assessed the sling placement, seat belt and motioned that they were going to begin lifting the resident again. CNA Y was asked to stop as the resident was still holding onto the wheels. CNA Y then placed Resident #47's bilateral hands on the grab bars on the easy lift, lifted the resident onto the commode. Once the resident was sitting on the commode, CNA H entered and offered their assistance. CNA H assisted CNA Y with placing Resident #47 back into their wheelchair. CNA H was asked if Resident #47 required one or two persons assist with the easy lift and CNA H stated, she tends to get agitated so two people are required. CNA Y was asked why they used the easy lift alone and CNA Y stated, that the resident was new to them.
On 9/22/22, at 12:28 PM, the Director of Nursing (DON) was interviewed regarding Resident #47's incident and accident reports. The DON was asked if they implemented any intervention to aide in the decrease of the amount of skin tears Resident #47 had sustained and the DON stated, she has lotion ordered for her skin. The DON was asked if they had ever considered protecting her hands with gloves or having her wear longer sleeved clothing and the DON stated, maybe she would do good with geri-sleeves (protect the upper extremities from abrasions, bruises, snags and tears throughout the day) or derma sleeves (protects fragile skin and reduces shear) . The DON stated, they would implement the intervention and place the order. The DON was alerted of the easy lift transfer with CNA Y and was asked regarding the transfer status and the DON offered that we have people that are a 2 assist transfer to protect them. The DON further offered the CNA Y needs to be reeducated.
A review of the Stand up Lift Use Policy Revised: 12/04/2019 revealed . Explain the procedure to the resident . Have the resident hold the lift handles .
Resident #121:
A review of Resident #121's medical record revealed an admission into the facility on 8/10/22 with diagnoses that included cerebral atherosclerosis, fracture of left femur, cerebral atherosclerosis, dementia, anxiety disorder, depression, pain in left hip, retention of urine, constipation, low vision right eye, blindness left eye and history of falling. A review of the Minimum Data Set assessment, dated 8/17/22, revealed, the Resident had severely impaired cognition and needed extensive assistance with activities of daily living that included bed mobility, transfers, dressing, and personal hygiene and needed two-person physical assist with extensive assistance for toilet use.
On 9/19/22 at 12:52 PM, an observation was made of Resident #121 sitting in her wheelchair in the dining area. When asked questions, the Resident did not answer questions well and did not converse in appropriate conversation.
A review of Resident #121's progress notes, the Resident had a fall on 9/4/22, was found in the bathroom and the Resident had reported to staff that she had crawled there.
On 9/21/22 at 4:39 PM, an interview was conducted with Unit Manager, Nurse A regarding Resident #121's falls. The Unit Manager reviewed the fall and indicated she had the fall on 9/4/22 and that the Resident was found in the bathroom by staff, it was unwitnessed, the Resident had an alarm that was sounding that alerted staff to the room and reported there were no injuries documented. The Unit Manager was asked if neurological checks were to be completed. The Unit Manager reviewed the medical record and reported that it was an unwitnessed fall and indicated neurological checks were to be performed with an unwitnessed fall for a disoriented Resident, with neurological checks starting with every 15 minutes for the first hour and initiated right after the occurrence of the fall. The Unit Manager was unable to find the neuro checks in the medical record for 9/4/22 and reported an order to start on 9/7/22. The Unit Manager indicated he was off and did not come back until 9/6/22 and upon review, the neuro checks had not been ordered. When asked if the care plan had been updated, the Unit Manager indicated that the care plan had not been pulled over from the old system and that nothing in the old system would have been put into place after 9/1/22. The Unit Manager reviewed the medical record and indicated there was not a care plan for falls in the new charting system.
Based on observation, interview and record review, the facility failed to implement and operationalize policies and procedures to ensure adequate staffing levels and appropriate assessment and monitoring per professional standards of practice to prevent and mitigate falls including falls with injury, appropriate transfers, and ensure implementation of interventions to prevent skin tears for four residents (Resident #47, Resident #85, Resident #113, and Resident #121) of six residents reviewed, resulting in a lack of adequate supervision to prevent falls, lack of assessment and monitoring following falls, lack of investigation and documentation of falls with injury, Resident #113 suffering a fractured hip, Resident #85 experiencing a fractured cervical spine, and Resident #27 suffering a fractured hip, unnecessary pain, and the likelihood for decline in overall health status.
Finding include:
Resident #85:
Record review revealed Resident #85 was originally admitted to the facility on [DATE] and most recently returned on 9/9/22 with diagnoses which included anxiety, hearing loss, repeated falls, and dementia. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the Resident was rarely/never understood, displayed no behaviors, and required limited to total assistance to perform Activities of Daily Living (ADLs) with the exception of being independent with eating. The MDS assessment further revealed the Resident had two falls, one without injury and one with injury, and bed and chair alarms were utilized daily but did not have a restraint.
On 9/19/22 at 12:24 PM, Resident #85 was observed sitting in their wheelchair at a table in the dining room area of the unit. Multiple residents were in the area waiting for lunch service. A chair alarm and lap buddy (firm foam device attached to the wheelchair and positioned in front of the abdomen and over the legs) were noted on the wheelchair. A soft cervical collar brace was present on the Resident's neck.
At 2:23 PM on 9/19/22, Resident #85 was observed sitting in their wheelchair in the same position, with the chair alarm and lap buddy in place, at the table in the dining room. The Resident had a soft cervical collar brace in place. An interview was completed with Certified Nursing Assistant (CNA) P at this time. When queried regarding Resident #85's soft cervical brace, CNA P revealed (Resident #85) fell and broke their neck. When queried why the Resident had the lap buddy on their wheelchair, CNA P replied, So they won't get up.
On 9/20/22 at 8:00 AM, Resident #85 was observed in their room in bed. The Resident was positioned on their right side with their eyes closed. Their soft cervical brace was visibly soiled and sitting on the windowsill in the room. Resident #85's wheelchair was sitting in the room and was observed to have a pommel cushion (cushion with a square, raised wedge in the front keeping legs separating and limiting forwarding motion) on the seat. The lap buddy was next to the wheelchair. A two wheeled walker was also present in the room. A paper Kardex (bedside care guide), toileting schedule, and turning schedule were present on the end of the Resident's bed. Review of the bedside Kardex revealed the following:
- Safety: Lap Buddy; release, toilet, shift position/ROM (Range of Motion) every two hours (specify) [sic]
- Orthotic to: May remove soft C-Collar (cervical brace) for bathing, eating, or laying still in bed. Must wear if up walking
- Pommel cushion to wc (wheelchair) with posey grip (anti-slip material) above and below cushion
- Anti-roll back device to wc
- Anti-tip bars to w/c
- Concave mattress to bed for positioning
- Gripper socks: On when in bed, shoes on when up
- Ambulate: One assist with gait belt and four wheeled walker
- Transfer: One assist with gait belt and two wheeled walker
At 9:07 AM on 9/20/22, a care observation for Resident #85 occurred. CNA R was assisting the Resident to sit up in bed and ambulate with their walker. CNA R did not place the cervical collar on the Resident prior to assisting them to sit up. CNA R asked the Resident to reach for and hold the two wheeled walker handles and to stand without the cervical collar in place. At this time, CNA R was stopped and queried regarding the Resident's level of assistance required and required assistive devices including the soft cervical collar. When asked why the Resident had both a pommel cushion and a lap buddy, CNA R revealed Resident #85 had the pommel (called saddle) cushion on their wheelchair for a while, but the lap buddy was new and indicated they were to prevent the Resident from getting up so they would not fall. CNA R revealed the Resident tries to get up by themselves and the lap buddy stops them. When asked if Resident #85 was able to ambulate, CNA R revealed the Resident was able to ambulate with a walker and one assist. When asked if the Resident was supposed to have a two wheeled or four wheeled walker, CNA R gestured towards the walker in the room and indicated that was the only walker they were aware of the Resident using. CNA R was then asked if the Resident was receiving therapy and/or restorative services and revealed they were unsure.
Review of Resident #85's current care plan in the new EMR system revealed the Resident did not have a care plan specifically related to falls and/or safety. A care plan entitled, Care Tasks . To remain at my highest functional ability as possible and to continue with my plan of care in the safest manor (sic) possible (Initiated: 8/5/22) was noted. This care plan included the interventions:
- Ambulate: One assist with gait belt and Four wheeled walker (Initiated: 8/5/22)
- Anti roll back device to W/C (Wheelchair) (Initiated: 8/5/22)
- Anti tip bars to W/C (Initiated: 8/5/22)
- Concave mattress to bed for positioning (Initiated and Revised: 8/5/22)
- Gripper socks: On when in bed, shoes on when up (Initiated and Revised: 8/5/22)
- Gripper strips at/to: Right side of bed, middle of bed. Bathroom in front of sink, toilet and shower (Initiated and Revised: 8/5/22)
- Please keep closet door locked with child lock at all times (Initiated and Revised: 8/5/22)
- Pommel cushion to w/c with posey grip above and below cushion (Initiated and Revised: 8/5/22)
- Speak loudly and clearly to residents' ear as is hard of hearing (Initiated and Revised: 8/5/22)
- Toilet seat with bilateral arms (Initiated: 8/5/22)
- Transfer bar to right side of HOB (Head of Bed) (Initiated: 8/5/22)
- Transfer: One assist with gait belt with two wheeled walker (Initiated and Revised: 8/5/22)
Review of Resident #85's Progress Notes in the EMR's revealed the following:
- 2/23/22 at 10:47 PM: Incident . Type of Event: Observed on Floor . Writer was in the hallway with back turned to the resident caring for another resident. Writer heard thump and turned around to observe resident laying on the floor next to wheelchair by the couch in the front of the hallway . lying on her left side in the fetal position. Writer got help and immediately got resident back into chair. Proceeded to do vitals and neuro checks. Contacted nurse supervisor who came and assisted in cleaning and applying steri strips to the wound on the back of the left hand about 5.5 cm across the back of hand. Skin was approximated into place with steri strips and covered. Head was looked at and no bumps or bruises were noted. Injury: skin tear Range of motion check: moves all extremities no c/o (complaints of) pain Neuro checks .
- 2/26/22 at 1:52 AM: Follow up . Injury noted from fall . fall from 2/23 . Writer noted 4 cm (centimeter) x 6 cm bruise to middle of resident's forehead. Writer noted all of resident's neuro checks have all been WNL (Within Normal Limits) . also noted 7 cm x 8 cm bruise to top of resident's left hand. Steri-strips covering 6 cm skin tear to top of left hand .
- 3/19/22 at 7:28 PM: Incident . fall . Writer was sitting in hallway with residents, resident was self-propelling self in wheelchair in hallway and stating wanted to go home. Resident wheeling self around, then resident abruptly leaned forward in wheelchair in attempt to stand but went forward instead, appearing to land on knees and then land on left shoulder. Resident did not hit head. Chair alarm did sound. ROM and neuro's normal. Resident yelling out Get me up! Get me up! Hospitality aide informed CNA to come down hall and assisted writer to help resident into wheelchair . no apparent injury .
- 3/19/22 at 9:48 PM: Incident . fall . Writer notified by CNA that resident was on the floor. Writer down hall and notes resident in hallway, laying on left side near back door of hallway. Resident had been sitting near back door asking for it to be opened, resident appeared to have attempted to stand from wheelchair and fell. CNA was answering other alarm in room, and other CNA was in hallway with other residents. Resident with other fall just 2 hours prior, resident propelling self in w/c and stating needs to go home. Resident not agitated but very set on opening the door. Resident denies pain and denies hitting head, writer notes no redness to head. Left shoulder with some redness, left elbow with a red/light purple bruise starting to form 3 cm x 4 cm. Small abrasion noted to left hip 1 cm x 0.2 cm. Some redness to outer left calf noted . ROM and neuro checks normal. Injury: bruising scrape .
- 3/20/22 at 3:25 AM: Skin Comments . Writer notes that left outer elbow with a bump formed and bruise darkened since several hours prior d/t fall, resident with pain on touch but not with ROM (Range of Motion) .
- 3/20/22 at 10:02 AM: FAMILY/RESPONSIBLE PARTY notified . of 2nd fall last night, (family) asked writer why resident would keep falling from wheelchair and if they had been restless, writer notified (family) that although writer was not here at the time of the incident it is noted resident was restless and attempting to stand up, (family) asked the writer 'since (Resident #85) is so confused, for their safety, is there any way you can kind of strap them into it?' Writer educated (family) on the inability to strap (resident) in d/t (due to) that being considered a restraint which we cannot do, writer did educate (family) on the option of a lap buddy or an alarming Velcro seatbelt for which resident has an eval in place for from therapy to eval if that is appropriate for the resident, (family) said would discuss it further with (Resident son) later this afternoon. Writer notified (family) that we would be completing a UA (urinalysis) as well to r/o (rule out) infectious process as a cause for restlessness .
- 5/8/22 at 5:40 PM . Incident . fall . Writer was on north hall in the dayroom and heard chair alarm start to go off on east hall, looked through partially opened divider to see resident in process of falling from slight standing position to floor. Resident landed on left hip and left elbow. Resident was just trying to stand from wheelchair. Resident did not hit head . redness to left hip, and redness to left elbow. Resident has minor bleeding from under fingernail of right middle finger. Resident denies pain. When asked what was trying to do stated I was trying to fix my pants. Injury: scrape, just redness on left elbow and left hip Range of motion check: moves all extremities .
- 5/10/22 at 7:11 PM: BEHAVIOR: Writer notified that resident becoming agitated after dinner, resident stating needs to go home, attempting to stand from wheelchair multiple times. Resident raising voice at staff, attempting to hit at staff. Staff attempting food/fluids, toileting and redirection. Resident attempting to go to doors and yelling I gotta go home!. Writer spoke with (family) and asked about residents nighttime Xanax (anti-anxiety medication) being given, resident then did receive this and (family) stated Geri chair (wheeled reclining chair) could be used to prevent fall as resident trying to stand repeatedly . stating if Xanax not successful then she is fine with Ativan (antianxiety medication) SO (standing order) being used .
- 7/8/22 at 11:02 PM: Incident . fall . Writer responded to chair alarm just in time to witness go from standing to falling on left side . did not hit head . states was trying to go home .
- 8/2/22 at 9:44 AM: Interdisciplinary Care Conference Review . Reviewed plan of care . Resident is . alert, confused . Resident is a participant in some unit activities, is cooperative and pleasant . requiring extensive to total assist with ADL functions, transfers and ambulates with 1 assist, gait belt and 2 wheeled walker . also has a w/c for long distances had a fall on 7/8/22 no apparent injury reported, has a bed alarm and chair alarm in place due to attempts to get up on own and falls .
- 9/9/22 at 9:00 PM: Health Status Note: Resident returned to facility from visit post fall. Resident noted to have order for c collar to be in place at all times and off only to wash
Note: There was no assessment and/or progress note in the EMR indicating the Resident had fell.
- 9/14/22 at 6:59 PM: Orders - Administration Note . Perform Weekly Skin Assessment . Resident with greenish/yellow bruising to middle of forehead. Resident with an recent fall and skin injuries already reported .
- 9/18/22 at 2:12 AM: Skin/Wound Note . CNA called down writer to check out resident's scab . has a scab from a fall noted earlier in the week, scab has redness surrounding the entire area about 2 cm out from the scabbing .
Review of Resident #85's health care provider orders did not include an order for transfer to the hospital following their fall on 9/9/22 nor were any hospital records from the transfer noted in the EMR.
Review of Resident #85's clinical census documentation did not indicate the Resident left the facility.
On 9/21/22 at 10:50 AM, Resident #85 was observed in the TV room of the unit. The Resident was sitting in their wheelchair with the soft neck brace in place and the lap buddy restraint in place in their wheelchair. An overbed table was in front of the Resident and they were eating ice cream. No staff were present in the area. When asked questions, Resident #85 made eye contact but did not provide appropriate and/or related responses.
At 11:05 AM on 9/21/22, an observation of Resident #85 occurred in the TV/Dining room area of the unit. The Resident was sitting in their wheelchair with the lap buddy and chair alarm in place. There were no staff visible in the area. Resident #85 was pleasantly confused when asked questions.
Resident #85's facility provided fall Incident and Accident (I and A) reports revealed the forms completed prior to September 2022 included the nurses note present in the EMR but did not incorporate an analysis of the fall nor did they detail interventions implemented to prevent future falls. Review of the I and A's for September 2022 revealed the following:
- 9[TRUNCATED]
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0561
(Tag F0561)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, the facility failed to accommodate resident's preference to eat in their room for one resident (Resident #77) of one resident reviewed for choices, r...
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Based on observation, interview and record review, the facility failed to accommodate resident's preference to eat in their room for one resident (Resident #77) of one resident reviewed for choices, resulting in feelings of frustration and loss of control and potential for decreased food intake and decline in health status.
Findings include:
Resident #77:
A review of Resident #77's medical record revealed an admission into the facility on 7/22/22 with diagnoses that included dysphagia following stroke, hemiplegia and hemiparesis following stroke, food in pharynx causing asphyxiation, heart disease, contracture, and polyneuropathy. A review of the Minimum Data Set assessment, dated 7/28/22, revealed a Brief Interview of Mental Status score of 12/15 that indicated mild cognitive impairment and needed extensive assistance with bed mobility, dressing, eating, toilet use and personal hygiene.
On 9/19/22 at 12:20 PM, an observation was made during the lunch meal in the dining area on the 2nd North Unit. Three Residents were observed seated at a table. One Resident was consuming his meal and the other two residents were seated without a meal served to them. One Resident had liquid in a sipper cup that he was holding. Resident #77 was reclined in a Geri-chair and had a cup, but it was not in reach. The one Resident eating had mostly consumed his meal and the other two Residents were watching him at times as he ate. At 12:32 PM, Resident #77's meal arrived, but the Resident was not given silverware to eat with. At 12:33 PM, Resident #77 was given utensils and the Resident was brought closer to reach his food and the Resident started to eat. At 1:15 PM, an observation was made of a CNA coming up behind Resident #77 and started moving the Resident away from the table. The Staff did not address the Resident prior to moving him or came into view of the Resident prior to moving his chair away from the table. As the Resident was moved back and the chair turned away from the dining area, the CNA asked from behind, Are you ready to go back to your room now?
On 9/19/22 at 3:18 PM, an interview was conducted with Resident #77 in his room. The Resident answered questions and conversed in conversation. When asked about the lunch meal experience, the Resident reported he did not like to eat in the dining room and stated, They asked me if I wanted to get up (out of bed) and I did, then they just took me to go and eat. The Resident reported staff had not asked if he wanted to go to the dining room to eat and that they had taken him down there and placed him at the table and indicated if they had asked, he would have told them that he did not like to eat in his room. The Resident voiced frustration at not honoring his preference to eat in his room and stated, They don't tell me what they are going to do they just do it. When asked if he had been startled when moved from the table, the Resident indicated they had not startled him that time and stated, They have startled me sometimes when they do that, and reported they don't ask sometimes, they just move him.
On 9/20/22 at 5:06 PM, lunchtime observations made on 9/19/22 were reviewed with the Administrator (NHA). The NHA indicated that he was not aware the Resident was going to the dining room for his meals and reported that Residents' preference should be honored.
On 9/22/22 at 2:44 PM, an interview was conducted with Unit Manager, Nurse A regarding Resident #77's preference to eat in his room and not in the dining room. The Unit Manager reported that the Resident was a swallow precaution and needed to be observed while eating and indicated the Resident had the right to eat in his room.
A review of the facility policy titled, Resident Rights and Responsibilities, reviewed 1/20/2019, revealed, .Resident Rights. 1. Resident rights. The resident has the right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility . 5. Respect and dignity. The resident has a right to be treated with respect and dignity . 6. Self-determination. The resident has the right to and the facility must promote and facilitate resident self-determination through support of resident choice .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement and operationalize policies and procedures for health car...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to implement and operationalize policies and procedures for health care decision making capability and advance directive care planning for one resident (Resident #85) of three residents reviewed, resulting in lack of advance directives, assurance of a legal representative for decision making, and incompetency determination for a cognitively impaired resident and the potential for unwanted medical treatment decisions.
Findings include:
Resident #85:
On [DATE] at 12:24 PM, Resident #85 was observed sitting in their wheelchair at a table in the dining room area of the unit. Multiple residents were in the area waiting for lunch service. A chair alarm and lap buddy (firm foam device attached to the wheelchair and positioned in front of the abdomen and over the legs) were noted on the wheelchair. A soft cervical collar brace was present on the Resident's neck. When spoke to, Resident #85 smiled and was pleasant but did not provide meaningful responses when asked questions.
Record review revealed Resident #85 was originally admitted to the facility on [DATE] and most recently readmitted on [DATE] with diagnoses which included anxiety, hearing loss, repeated falls, and dementia. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the Resident was rarely/never understood, displayed no behaviors, and required limited to total assistance to perform Activities of Daily Living (ADLs) with the exception of being independent with eating.
Review of Resident #85's admission MDS assessment dated [DATE] revealed the Resident was severely cognitively impaired when they were admitted .
During entrance conference with the facility Administrator on [DATE] at 10:59 AM, State survey staff were notified the facility had transitioned to a new Electronic Medical Record (EMR) system on [DATE] and resident medical records were located in both the prior and new EMR systems.
Review of Resident #85's medical record and health care provider orders in both the new and prior Electronic Medical Record systems revealed the Resident's code status was Do Not Resuscitate (DNR). The order specified the Resident's wishes included No CPR (Cardiopulmonary Resuscitation) and they did not want tube feeding and/or hospitalization but would want intravenous (IV) fluids for hydration if necessary.
Review of Resident #85's medical record revealed a Form entitled, Resident Advance Directives. The Advance Directive form was signed on [DATE] in the Resident/Responsible Party section of the form but the author of the signature was unable to be determined. The form detailed Resident #85 wanted No CPR. The form further revealed the Resident would accept IV fluids but did not want tube feedings and/or hospitalization. No documentation indicating the Resident's advance directives and/or wishes for care were readdressed. Incompetency determination and/or documentation specifying that Resident #85 had a legal decision maker for medical decisions were not present in the EMR systems.
An interview was completed with the Director of Nursing (DON) on [DATE] at 3:00 PM. When queried regarding facility policy/procedure related to the frequency in which code status and advance directive wishes are reviewed with residents to ensure accuracy, the DON indicated a new Resident Advance Directive Form is not completed. The DON stated, If readdressed it would be in the progress notes.
An interview was conducted with Social Services Director U on [DATE] at 9:40 AM. When queried regarding the frequency in which the facility re-addresses residents advance directives and code status to ensure the Resident's wishes have not changed, Director U indicated resident wishes should be addressed annually and if there is a change in the resident's condition. Director U disclosed they had only worked at the facility for six days. Director U was asked if they were familiar with Resident #85 and revealed they were. When asked if the Resident had the cognitive ability to make informed medical decisions, Director U indicated they did not. When queried regarding documentation of incompetency determination and legal documentation for medical decision-making ability, Director U revealed they would review the Resident's EMR documentation. When queried regarding Resident #85's Advance Directives being dated 2013 and the identity of the signature on the form, Director U was unable to read the signature and indicated they would find additional information.
A follow up interview was completed with Director U on [DATE] at 3:37 PM. When queried regarding Resident #85, Director U stated, It was never addressed. Never had a legal decision maker. When asked to clarify, Director U stated, (Resident #85) did not have a legal decision maker in place since admission. One (child) was contacted who is an emergency contact. Director U then stated, (Resident #85) was switched to a full code. Director U was asked if the Resident had more than one child (multiple individuals were listed on the Resident's face sheet) and indicated they did. When asked, Director U revealed they had contacted the child who had been making medical decisions to inform them of the Resident's code change and need to obtain legal decision-making ability. When asked if they had contacted the Resident's other children/individuals listed on the Resident's face sheet and if they were aware of the situation, Director U revealed they had not. When queried regarding assessment of competency, Director U revealed the Resident had never been deemed incompetent. With further inquiry, Director U revealed the Resident should have been assessed and had the process initiated to ensure a legal representative for decision making when they were admitted in 2013. Director U revealed they educated staff during lunch and indicated they were going to review all other facility resident medical records to ensure competency and legal representation as appropriate.
An interview was completed with the facility Administrator and DON on [DATE] at 4:27 PM. When queried if Resident #85 was competent to make their own medical decisions, the DON replied, No. When queried if the Resident was competent to make medical decisions when they were admitted to the facility in 2013, based upon documentation and cognitive assessment scores, the DON stated, No. When queried why the Resident was never deemed legally incompetent, did not have a legal representative/decision maker in place, and their DNR status had been signed by someone with no legal authority to make that determination for the Resident, the Administrator stated, I don't know what was thought to be okay with this. It's not. Both the DON and Administrator acknowledged the concern and indicated they were unable to provide an explanation.
Review of facility policy/procedure entitled, Resident Rights & Responsibilities (Reviewed [DATE]) revealed, . 3. Planning and implementing care . The right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate and advance directive .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected 1 resident
Based on observation, interview and record review, the facility failed to maintain 3 of 3 outdoor courtyards, resulting in an overgrowth of large weeds and debris, leading to the absence of a homelike...
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Based on observation, interview and record review, the facility failed to maintain 3 of 3 outdoor courtyards, resulting in an overgrowth of large weeds and debris, leading to the absence of a homelike environment.
Findings Include:
On 9/21/22 at 2:00 PM, during a tour of the facility, a first floor inner Courtyard near the South entrance was observed with tall weeds, empty bags of mulch strewn about on the ground/overgrown and partially covered with weeds. The garden/courtyard had decorations that were tilted, falling over and the entire courtyard appeared disheveled.
On 9/21/22 at 2:15 PM, Assistant Maintenance Supervisor AA was observed down the hallway from the doorway to the courtyard, he was asked if he was familiar with the courtyard and stated, Yes. The Maintenance Supervisor was asked if he would look at the courtyard; he did and confirmed it had not been cared for. The Maintenance Supervisor AA said there were 3 first floor courtyards and they all needed care. He said it had not been done, but someone would be assigned to provide the needed maintenance. Reviewed with the Maintenance Supervisor AA that the resident's rooms surrounding the courtyard had windows looking out to the courtyard and it was not a pleasant site to see. He agreed and said arrangements would be made to ensure the courtyard was cared for the next day.
On 9/22/22 prior to exit at 5:25 PM, the courtyard was still observed to be unkept. No one had worked to ensure it was a pleasant and homelike environment for the residents.
A review of the facility policy titled, Resident Rights and Responsibilities, dated revised 10/18/17 and reviewed 1/20/2019 provided, The resident has a right to a dignified existence . The resident has a right to respect and dignity . The right to reside and receive services in the facility with reasonable accommodation of resident needs .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure assistance was provided for eating to maintain ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure assistance was provided for eating to maintain good nutrition for one resident (Resident #128) of three residents reviewed for Activities of Daily Living (ADL) care, resulting in poor food intake and the potential for malnutrition and weight loss.
Findings include:
Resident #128:
A review of Resident #128's medical record revealed an admission into the facility on 3/3/22 with diagnoses that included pressure ulcer of left ankle, dementia, heart disease, diabetes, anxiety, high blood pressure, restlessness and agitation, emotional lability, macular degeneration hearing loss and weakness. A review of the MDS, dated [DATE], revealed Cognitive Skills for Daily Decision Making to be moderately impaired with decisions poor, cues/supervision required and needed extensive staff assistance with Activities of Daily Living for transfers, bed mobility, dressing, toilet use and personal hygiene and needed supervision-oversight, encouragement or cueing with one-person physical assist with eating.
On 9/19/22 at 12:24 PM, an observation was made during the lunchtime meal in the 2 North Unit dining room. Three Residents were observed seated at a table. One Resident was consuming his meal and the other two residents (#77 and 128) were seated without a meal served to them. Resident #128 was seated in his wheelchair, was about the Resident's arm length from the table and had liquid in a sipper cup that he was holding. The one Resident eating had mostly consumed his meal and the other two Residents were watching him at times as he ate.
At 12:31 PM, Resident #128's meal arrived, but the Resident was not given silverware to eat with.
At 12:33 PM, the one Resident had completed his meal and was leaving the dining area, Resident #128 was given utensils rolled in a napkin. Resident #128 had retrieved a knife from the napkin and began to eat his chili with the knife. A CNA was near by seated with another Resident in a chair that had a tray on the chair with the CNA seated next to her and was in view of Resident #128. The CNA indicated she was watching the Resident that she sat next to. The CNA was in view of Resident #128 eating the chili with the knife but did not indicate that she had noticed or helped the Resident. Other CNAs came and went in and out of the dining area and did not attempt to assist Resident #128.
At 12:42 PM, Resident #128 is seen to be using his knife on the table then starts on his watch with a sawing motion. The knife slipped off the watch and the Resident had the knife in contact with his bare skin. The CNA seated nearby did not offer assistance. This writer, with concern for the Resident's safety, alerted the CNA of the Resident having his knife on his bare arm. The CNA takes the knife away and places the spoon in the Resident's hand and cues the Resident to eat his chili. The Resident is seated in his wheelchair at arm's length from the table and can just reach the chili. The cornbread was to the left side of the chili and not in reach for the Resident, drinks were to the right of the chili and not in reach for the Resident and the desert was place behind the chili and not in reach for the Resident.
At 12:59 PM, the Resident had some tremors in his hand, had difficulty holding onto the spoon and difficulty scooping up the chili. The Resident was observed to try to pull himself closer to the table but was unable to.
At 1:00 PM, Resident #128 dropped the spoon on the floor. The CNA seated with the other Resident looked at the spoon when it fell to the floor but does not assist the Resident or asked another CNA to assist with Resident #128. The CNA changed with another CNA to watch the Resident that was seated by herself who needed one to one monitoring. Resident #128 tried to get the fork from the rolled napkin but was in good reach to accomplish the task.
At 1:05 PM, Resident #128 gets the fork from the napkin and attempts to eat his chili. The Resident accomplished small portions with the fork with some dropping on his lap, picks the chili off his lap and puts it back on the fork to eat the bite. Another attempt was made, and the chili drops on the floor. The Resident remains at arm's length from the table and attempted to pull closer to the table but was unsuccessful in repositioning himself closer. The Resident was having difficulty in holding the fork in his hand. None of the other food items were in reach of the Resident.
At 1:20 PM, CNA GG came up to Resident #128 and asked if he was done eating, the Resident said something incomprehensible, and the CNA asked again but was not heard by this writer. The Resident was not offered the other food items or assisted with eating. The Resident had eaten a portion of his chili but was unable to reach the other items and had not consumed the cornbread of fruit desert.
At 1:30 PM, an interview was conducted with CNA GG regarding concern of the Resident not able to reach his food adequately and the need for assistance. When asked if Resident #128's wheelchair brakes were on before she took him out of the dining room, the CNA indicated they were not on. When asked if the Resident was able to reach his food, the CNA indicated the Resident usually does pretty good with eating and stated, This time of day is not his best.
On 9/20/22 at 5:06 PM, the dining observations were reviewed with the Administrator (NHA). The NHA indicated that multiple things could be done that included staff should be helping in the dining area to assist Residents in eating, staff should watch who needed help and assist them and that the Resident should be evaluated by therapy for the need of adaptive equipment that could be added to help the Resident to eat on their own.
On 9/22/22 at 2:44 PM, an interview was conducted with Unit Manager, Nurse A who was the manager of the 2 North Unit were Resident #128 resided. The dining observations were reviewed with the Unit Manager. The Unit Manager indicated that they would set up a plan to ensure adequate staff in the dining area and that staff were to stay in the area and assist with eating. The Unit Manager indicated that Therapy had not done an evaluation for adaptive utensils for eating on Resident #128 but would request an evaluation to be done.
A review of facility policy titled, Resident Rights and Responsibilities, reviewed 1/20/19, revealed, . 5. Respect and dignity. The resident has a right to be treated with respect and dignity, including: . c. The right to reside and receive services in the facility with reasonable accommodation of resident needs and preferences .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure treatment timely for skin infection of possible scabies for ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure treatment timely for skin infection of possible scabies for two residents (Residents #99 and Resident #128) of three residents reviewed for skin infections, resulting in an untreated skin rash with the potential for continued itching, irritation, worsening of the infestation, and the spread of infection.
Findings include:
According to Centers for Disease Control and Prevention, reviewed September 1, 2020, Parasites-Scabies . Scabies is an infestation of the skin by the human itch mite [Sarcoptes scabiei var. hominis]. The microscopic scabies mite burrows into the upper layer of the skin where it lives and lays its eggs . Scabies can spread rapidly under crowded conditions where close body and skin contact is frequent. Institutions such as nursing homes, extended-care facilities, and prisons are often sites of scabies outbreaks .
Further review of the Centers for Disease Control and Prevention, reviewed November 2, 2010, revealed, Parasites-Scabies . Institutional Settings. Scabies outbreaks have occurred among patients, visitors and staff in institutions such as nursing homes, long-term care facilities and hospitals. Such outbreaks frequently are the result of delayed diagnosis and treatment of crusted . scabies in debilitated, immunocompromised, institutionalized, or elderly persons . Prevention. Early detection, treatment, and implementation of appropriate isolation and infection control practices are essential in preventing scabies outbreaks .Appropriate isolation and infection control practices [e.g., gloves, gowns, avoidance of direct skin-to-skin contact, etc.] should be used when providing hands-on care to patients who might have scabies ., content source: Global Health, Division of Parasitic Diseases and Malaria.
Resident #99:
A review of Resident #99's medical records revealed an admission into the facility on 4/27/22 with diagnoses that included dementia, heart disease, diabetes, schizoaffective disorder, hallucinations, encounter for palliative care, weakness, and reduced mobility. A review of the Minimum Data Set (MDS) assessment, dated 7/26/22, revealed a Brief Interview for Mental Status (BIMS) score of 7/15 that indicated moderately impaired cognition and needed extensive staff assistance for activities of daily living that included bed mobility, transfers, dressing, toilet use and personal hygiene.
A review of Resident #99's progress notes revealed the following:
-Dated 9/1/22 at 4:09 PM, Resident returned from getting a Punch biopsy to left forearm rash. CNA (certified nursing assistant) accompanied resident in to (Doctor's) office. Resident tolerated the procedure will. A band-aid was applied to area. Oncoming CN (Charge Nurse) notified. Nursing will continue to monitor with daily cares.
-Dated 9/2/22 at 1:48 PM, Situation: skin rash and new order Ivermectin. Background: Unit manager notified physician about new medication Ivermectin for scabies and was informed to keep resident in Contact precaution until resident receives last dose of Ivermectin on 9/10 and to receive a shower that day . Recommendations: Resident to receive a shower on 9/10, disinfect bed and room then resident can come out of room restrictions. Unit manager notified House keeper supervisor. Writer notified Infection control RN.
A review of Resident #99's orders revealed an order for Ivermectin 3 mg (milligrams) to give 5 tablets by mouth in the morning every Sat for scabies until 9/10/22, ordered on 9/2/22 with a start date on 9/3/22. Further review revealed an order for Permethrin Cream 5% to apply topically as needed for rash until 9/7/22, ordered on 9/6/22 with a start date on 9/6/22, and Permethrin Cream 5% was ordered again on 9/6/22 with a start date on 9/7/22.
On 9/22/22 at 9:40 AM, an interview was conducted with Infection Control Preventionist (ICP) Nurse C regarding the scabies treatment for Resident #99. The ICP reported that another Resident, who was the roommate to Resident #99, had a punch biopsy done that was negative but had gone to a dermatologist and it was determined that scabies was very likely, with ordered treatment of Ivermectin and isolation precautions. The ICP reported that Resident #99 had a punch biopsy done but it did not show anything but with the signs and symptoms of the rash and the roommate, who was very likely to have scabies, Resident #99 was ordered the treatment for scabies as well. A review with the ICP Nurse of the Line Listing of Resident Infections listed Resident #99 with symptoms/date on 8/22 with rash to chest, abdomen and bilateral arms, treatment on 9/7 and 9/14 of Permethrin and on 8/31 contact (isolation precautions) and room restrictions. When questioned about Resident #99's having gone for the Punch biopsy on 9/1/22, and treatment was reviewed with the ICP Nurse. The ICP Nurse reported that the Permethrin Cream was started on 9/7/22. When questioned about the Ivermectin, the ICP Nurse indicated that they were unable to get the medication from the pharmacy and stated, When it was brought to my attention, that's when we called the Doctor and got the cream ordered. When asked if that was a delay in treatment, the ICP Nurse indicated it was a delay in treatment and the Nurses should have contacted the Doctor when the medication had not arrived to have a change in the treatment that was available from pharmacy.
Resident #128:
A review of Resident #128's medical record revealed an admission into the facility on 3/3/22 with diagnoses that included pressure ulcer of left ankle, dementia, heart disease, diabetes, anxiety, high blood pressure, restlessness and agitation, emotional lability, macular degeneration hearing loss and weakness. A review of the MDS, dated [DATE], revealed Cognitive Skills for Daily Decision Making to be moderately impaired with decisions poor, cues/supervision required and needed extensive staff assistance with Activities of Daily Living for transfers, bed mobility, dressing, toilet use and personal hygiene and needed supervision-oversight, encouragement or cueing with one-person physical assist with eating. The Resident #128 resided on the same wing of the 2 North Unit where Residents #99 and Resident #99's roommate resided with the rooms next to each other.
A review of Resident #128's progress note revealed a note, dated 9/4/22 at 9:14 PM, TL reported resident to have red rashy area to right hip area. Resident is c/o (complaining of) itching to area. Writer will place resident on doctor's board. Nursing will continue to monitor. Another note dated 9/6/22 at 3:08 PM, Writer notified resident's daughter (name) about new physician order Ivermectin and contact precaution for 7 days. (Name of daughter) in agreement with POC (plan of care).
On 9/22/22 at 9:52 AM, an interview was conducted with ICP Nurse C regarding Resident #128 having a rash documented on 9/4/22. A review of the Line Listing of Resident Infections with the ICP Nurse revealed the Resident did not get treatment of Permethrin Cream until 9/7 and 9/14 and not put on room restrictions and contact precautions until 9/7/22. When asked what the doctors board was, the ICP Nurse indicated it was a clip board for the doctors to look at when they come in. When asked if the doctors were available by phone, the ICP Nurse stated, They are available by phone. They should have called. The ICP Nurse indicated the Doctor would have seen the Resident on 9/6/22 and ordered the Ivermectin but they were unable to get the Ivermectin and when she became aware of that, they got the order for the Permethrin Cream. When asked why the Resident was not put into contact precautions with room restrictions when the rash was identified on 9/4/22 with other Residents on the wing of the unit getting treatment for scabies, the ICP Nurse indicated the Resident should have been put on contact precautions and room restrictions on 9/4/22.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to implement interventions to prevent pressure injury dev...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to implement interventions to prevent pressure injury development for one resident (Resident #113) of seven residents reviewed for pressure injury, resulting in residents developing facility-acquired pressure injuries, worsening of the skin conditions, lack of timely assessments, monitoring, and interventions for pressure injury prevention, with likelihood of deterioration in health status of residents and preventable decline.
Findings include:
Resident #113:
On 09/19/22 at 10:35 AM Resident #113 was observed in her room sleeping in bed. Resident was lying flat on her back. No prep pillow was noted on resident's side.
09/20/22 at 09:45 AM Resident #113 was observed in her room sleeping in bed. Resident was sleeping with her mouth open. Resident was positioned flat on her back.
A record review of the Face Sheet and MDS assessment indicated the Resident #113 was originally admitted to the facility on [DATE] and re-admitted on [DATE] with diagnoses: Cerebral infarction (stroke), Dysphasia (difficulty swallowing) following cerebral infarction, Hypertension, Asthma, Type 2 Diabetes Mellitus, Atrial Fibrillation, Anemia, Acute respiratory failure with hypoxia, gastrotomy status, History of falling, Alzheimer's disease, Muscle weakness, Convulsions, presence of cardiac pacemaker. The MDS admission assessment dated [DATE] indicated Resident #113 had severely impaired cognitive abilities, with BIMS score 3/15, and needed extensive assistance with daily care, transfers, and toileting.
On 09/21/22 at 11:23 AM during interview with Unit Manager, Registered Nurse L, she was asked about Resident #113 and her stay in a facility. Nurse L stated that resident had a change in condition on 07/19/22 when she suffered a fall and had to be hospitalized . After resident returned from the hospital, she had to be hospitalized again on 07/23/22 with a diagnosis of stroke. Resident #113 returned to facility on 08/10/22 with a significant decline in condition. Resident is staying in bed all the time and is hard to arouse. She is totally dependent on staff assistance for moving and repositioning. When asked if Resident #113 had any skin issues, she said as of 09/19/22 resident had an open skin area on her coccyx.
Review of Resident #113's record revealed the following documentation:
Nursing Skin Assessment note dated 08/10/22 at 02:53 PM (upon re-admission from the hospital)- Writer noted resident present with bilateral scattered bruises on her upper arms. Resident with 2 recent incision marks on her right hip where staple marks are also visible. Incision mark closest to her right hip has 10 cm in diameter light purple-green bruising the surrounding incision. Both look well approximated with no signs or symptoms of infection noted. Resident with slight redness to bilateral buttock but area remains blanchable with no open areas noted.
Braden score recorded on 08/11/22 at 01:28 PM for Resident #113 was 11 (Braden scale range is from 6-23 with lower scores indicating higher levels of risk for pressure ulcer development; a score of 18 or less indicates at-risk status). Current orders for turn schedule and barrier cream (are in place), will obtain an order for static air mattress, plan of care reviewed and is appropriate at this time.
Braden score recorded on 08/23/22 at 12:12 PM was 11. Current orders in place for turn schedule, static air mattress, complete bed rest, and barrier cream, plan of care reviewed and is appropriate at this time.
Nursing Skin/Wound care note dated 9/14/22 at 04:27 AM- Writer into Resident #113's room and noted open area on left buttock 1 x 2 cm. No drainage or bleeding noted. Writer will place order for z-guard to buttocks for 7 days. Will continue to monitor with daily cares.
Nursing Skin/Wound care note dated 9/19/22 at 02:20 PM- CNA (certified nurse assistant) notified writer that resident with an open area to coccyx. Writer into the resident's room to assess. Resident with an open area to coccyx measuring approximately 1.5 x 0.5 cm. Wound base is red, peri-wound is erythematous and edematous (red and swollen) with blanchable redness and purple discoloration present. Writer cleaned area with Normal Saline, wiped with Betadine wipe and covered with hydrocellular foam dressing 3 x 3. Writer did EZ graph and placed on physician board for eval due to possible pressure ulcer to coccyx. Nursing will continue to monitor with daily cares.
Review of the Resident #113 orders indicated the following:
Perform EZ graph: Coccyx every Monday every day shift; every Monday for Wound perform E-Z graph, evaluation treatment, start date 09/19/22.
Povidone Iodine wipe to coccyx (open area) after Saline wipe wash AM (Pressure Ulcer Stage II) every day shift for Wound, start date 09/19/22 discontinued 09/22/22.
Povidone Iodine wipe to coccyx (open area) after Saline wipe wash cover with 3 x 3 hydrocellular dressing AM (Pressure Ulcer Stage II) every day shift for Wound, start date 09/23/22.
No orders for turn/reposition resident were found during orders review.
On 08/23/2022 OT (Occupational therapy) TO SCREEN transfer and w/c (wheelchair) orders are needed to possibly get resident out of bed for short time each day.
On 08/31/2022 discontinued order for OT TO SCREEN transfer and w/c orders are needed to possibly get resident out of bed for short time each day.
Unit Manager, RN L provided documentation of her referral of Resident #113 to rehabilitation services to evaluate for transfer order and appropriate wheelchair dated on 9/20/22 at 01:53 PM.
Care Plan for Resident #113 was reviewed. Under Care Tasks the following documentation was found Large brief at all times. Date initiated: 08/24/22. No interventions for regular assessment of skin related to resident's incontinence were noted.
Under the Focus of Impaired Physical Mobility there were interventions: Evaluate skin for areas of blanching or redness. Date initiated: 08/30/22. Initiate a turning schedule to ensure Resident is turned and repositioned. Date initiated: 08/30/22. No Focus measures or interventions were noted in resident's care plan for risk for skin impairment or Pressure injuries due to bed ridden status. Care Plan was not updated since 08/30/22.
Review of the Resident #113's records did not reveal established, followed, and documented turning schedule as noted in resident's care plan. No documentation was noted for use of prep pillows or positioning devices.
Skin Monitoring Policy developed on 09/11/17 (no revision date) was provided by facility and reviewed. Policy indicated:
Staff will monitor the skin integrity of the resident daily in the following manner:
1. Inspect skin integrity daily while providing A.M. and H.S. care, paying close attention to bony prominence's and coccyx and buttocks.
2. Inspect skin underneath medical devices when they are removed for care. Keep skin clean and dry underneath. Have devices adjusted as needed for proper fit if there is redness noted underneath it after removal.
3. Avoid positioning the resident on an area of redness whenever possible.
4. Keep the skin clean and dry.
a. Manage incontinence with absorptive products. Check every 2 hours, and provide perineal care as needed after incontinent episodes. Diaper usage in bed is not recommended and pink pads are used in bed to allow skin to breathe where possible. However, diaper use will be necessary in some cases as dictated by nursing assessment to prevent moisture.
b. Protect skin from exposure to excessive moisture with barrier products.
5. Moisturize dry skin using stock creams and lotions per physician orders.
6. Use positioning devices or folded linens to keep body surfaces from rubbing against one another.
7. Use pressure relieving support surfaces in the bed and wheelchair as appropriate.
8. If redness or an open area develops Report it to the Charge Nurse for assessment and obtaining proper treatment to prevent worsening of wound if at all possible.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0688
(Tag F0688)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure appropriate application of braces/splints and t...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure appropriate application of braces/splints and to implement an ongoing, purposeful Restorative Nursing program for one resident (Resident #86) of one resident reviewed, resulting in lack of Restorative Nursing services for a Resident with a contracture, improper application of a lower extremity brace, lack of splint/brace application, and the potential for injury, unnecessary pain, and the development and/or worsening of contractures.
Findings include:
Resident #86:
Review of Resident #86's medical record revealed the Resident was originally admitted to the facility on [DATE] with diagnoses which included heart failure, dementia, cerebrovascular accident (CVA - stroke) with subsequent right sided hemiplegia and hemiparesis (one sided paralysis) and aphasia (speech and communication difficulty), and right-hand contracture. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the Resident was rarely/never understood and required extensive one-to-two-person assistance to complete Activities of Daily Living (ADLs) with the exception of one-person limited assistance with eating. The MDS further revealed the Resident had impaired Range of Motion (ROM) in one upper extremity and one lower extremity.
On 9/19/22 at 12:12 PM, Resident #86 was observed in the central dining room area of the facility in their wheelchair. A hard brace was in place on Resident #86's Right Lower Extremity (RLE). Foam cushions were present on both arms of the wheelchair but the cushion on the left side was pushed backwards towards the wheel and not covering the arm. The Resident's Right Upper Extremity (RUE) appeared flaccid and at the Resident's side. An interview was completed at this time. When spoke to, Resident #86 made eye contact and would shake their head to indicate yes or no but was unable to provide meaningful verbal responses to questions. When asked questions, Resident 86 would repeat Nanana. Resident #86 was asked if they needed assistance to eat and shook their head to indicate Yes. When asked if they were able to move their right arm, Resident #86 shook their head to indicate No.:
An interview was completed with CNA P on 9/19/22 at 2:23 PM. When queried regarding Resident #86, CNA P revealed the Resident had a stroke on the right side. When asked if the Resident was able to move their right side at all, CNA P indicated the Resident had very little movement and/or ability.
On 9/19/22 at 2:45 PM, CNA II was observed pushing Resident #86 in their wheelchair without a foot pedal towards their room in the hallway of the unit. The Resident's RUE was noted to be positioned near their thigh in the wheelchair without any supportive and/or positioning devices. When asked, CNA II stated they were going to change (Resident #86). Upon entering their room, CNA II obtained a sit to stand lift (mechanical device used to lift an individual who is able to support some of their body weight) to transfer the Resident from their wheelchair to a bedside commode. CNA II then proceeded to call CNA P into the room. CNA II then exited the room to obtain supplies. Review of Resident #86's in room care guide at this time revealed the following:
- Transfer/Ambulation: Stand up lift with one assist. Assure Resident wearing AFO (Ankle-Foot Orthosis- brace) to right side with both shoes or gripper socks for all transfers. Make sure resident is wearing right arm sling. Keep lift sling between body and arm.
- Eating/Nutrition: Adaptive Equipment: Scoop plate to all trays, covered mug for all hot beverages .
- Supportive Device: Arm sling to right arm (During transfer and when up in wheelchair
- Supportive Device: Blanket roll to left side of w/c (wheelchair) when in w/c
- Supportive Device: Blanket roll to right side while sitting in w/c to help support under RUE at forearm/elbow area
When asked why Resident #86 did not have an arm sling as indicated on the care guide, CNA P revealed they did not remember the last time the Resident had a sling and stated, Since before everyone got moved around with Covid. CNA II reentered the room at this time and was queried why Resident #86 did not have a sling in place on their RUE. CNA II indicated the Resident had a sling earlier in the day and stated, It must have gotten soiled. When queried regarding observations of the Resident not having the sling in place earlier in the day and other staff indicating the Resident had not had the sling since prior to room changes related to Covid, CNA II did not provide further explanation. There were no rolled blankets in place on either side of the Resident in their wheelchair. When queried regarding the care guide specifying the Resident needed rolled blankets on both sides of them for support when sitting in their wheelchair, CNA P confirmed the Resident did not have the blanket supports in place. During the transfer with the sit to stand lift, Resident #86's RUE was observed to be completely flaccid.
Review of Resident #86's care plans revealed a care plan entitled, Care Tasks (Created and Initiated: 8/5/22). The care plan included the following interventions:
- Arm sling to right arm (During transfer and when up in wheelchair (Initiated: 8/5/22; Revised: 8/8/22)
- Blanket roll to left side of w/c when in w/c (Initiated and Revised: 8/8/22)
- Blanket roll to right side while sitting in w/c to help support under RUE at forearm/elbow area (Initiated: 8/5/22; Revised: 8/8/22)
- Foam rolls to W/C arms (Initiated: 8/5/22; Revised: 8/8/22)
- Right foot pedal to wheelchair when up in chair. wrapped in foam to w/c at all times (Initiated and Revised: 8/8/22)
- Soft [NAME] grips with finger separators to right hand when in bed (Initiated: 8/5/22; Revised: 8/8/22)
- Stand up lift with one assist. Assure resident wearing AFO(s) to right side with both shoes or gripper socks for all transfers. Make sure resident is wearing right arm sling. Keep lift sling between body and arm. (Initiated and Revised: 8/5/22)
On 9/21/22 at 10:50 AM, Resident #86 was observed in the hall of the facility in their wheelchair. The hard AFO brace was observed on their left lower leg.
An interview was completed with CNA JJ on 9/21/22 at 10:54 AM. When queried what leg Resident #86's brace was supposed to be on, CNA JJ stated, Supposed to be on the left one so (Resident #86) can use it (leg). With further inquiry, CNA JJ indicated the Resident's left foot/ankle turns when transferring and the brace assists them to transfer.
On 9/21/22 at 11:15 AM, an interview was conducted with Therapy Director X. When queried regarding Resident #86's brace/devices recommended by therapy, Director X stated, AFO to right (LE) and right arm sling. When queried regarding observation of the AFO brace in place on the Resident's LLE and CNA JJ's statement regarding the rationale for LLE application, Director X was unable to provide an explanation. When queried regarding Resident #86 not having a RUE sling including observations of the Resident's arm being flaccid during transfer and staff statements, Director X indicated they would address the concerns. When queried if Resident #86 had a contracture, Director X reviewed the Resident's medical record and revealed the Resident had a right hand and right ankle contracture. Director X was then asked if Resident #86 was receiving Restorative Nursing services to prevent additional contracture development and/or worsening of existing contractures and stated, No. Director X then stated, When we discharge (a resident), we assess if restorative is needed is maintain ROM. Director X was asked when Resident #86 last received Restorative and reviewed the Resident's medical record. Director X stated Restorative was ordered on 1/23/20. When asked why the Resident was not receiving Restorative if it had been ordered, Director X reviewed the medical record and revealed they were unable to locate where Restorative had been discontinued but indicated the Resident was receiving a Function Nursing Program (FNP). When asked what the difference was between a FPN and Restorative Nursing Program, Director X revealed a FNP did not include purposeful or repetitive ROM. When queried how that would prevent contractures and/or contracture worsening, Director X revealed it would not. With further inquiry, Director X revealed they would re-evaluate the Resident.
An interview was completed with the Director of Nursing (DON) on 9/21/22 at 4:43 PM. When queried regarding observations of Resident #86 including lack of supportive devices, arm sling, and lower extremity brace, the DON verbalized understanding of concern areas but did not provide further explanation. When queried if Residents who have contractures should have Restorative nursing for ROM in place to prevent further and/or worsening contractures, the DON revealed they should.
Review of facility policy/procedure entitled, Feeding a resident dated 8/1/22 revealed, To provide guidelines on feeding a resident . 2. Wash your hands . 8. Sit facing the resident . 12. Provide fluids throughout meal. 13. Alternate foods; don't feed all meat then all vegetable, give choices. 14. Allow resident to rest at intervals during the feeding. 15. Talk with resident during meal. Rationale: Talking with the resident makes mealtime a more pleasant time and encourage him/her not to hurry . 17. Provide hand hygiene and oral care .
A policy/procedure related to Restorative Nursing was requested from the facility on 9/20/22 at 4:29 PM but was not received by the conclusion of the survey.
Review of facility provided ADL care policies/procedures did not specifically address brace application/use.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 09/21/22 at 02:45 PM observation was made on 1 South [NAME] Unit. Three staff members were noted at the nurses' station sitti...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 09/21/22 at 02:45 PM observation was made on 1 South [NAME] Unit. Three staff members were noted at the nurses' station sitting at the computer stations with their face masks down. All three staff members were sitting in a same area in close proximity to each other. When staff was addressed by surveyor all adjusted their masks to cover their nose and mouth.
On 09/22/22 at 01:10 PM observation was made on 2 North Unit. Staff member was noted at the computer station with no face mask on and a face shield. Three residents were present in a same area. When approached with a question staff member adjusted the mask to cover the nose and mouth.
Deficient Practice Statement #2
Based on interview and record review, the facility failed to implement appropriate isolation and Infection Control practices for a Resident with possible scabies infection for one resident (Resident #128) of two residents reviewed for skin infections, resulting in the potential spread of scabies infection to other Residents and staff.
Findings include:
According to Centers for Disease Control and Prevention, reviewed September 1, 2020, Parasites-Scabies . Scabies is an infestation of the skin by the human itch mite [Sarcoptes scabiei var. hominis]. The microscopic scabies mite burrows into the upper layer of the skin where it lives and lays its eggs . Scabies can spread rapidly under crowded conditions where close body and skin contact is frequent. Institutions such as nursing homes, extended-care facilities, and prisons are often sites of scabies outbreaks .
A review of Resident #128's medical record revealed an admission into the facility on 3/3/22 with diagnoses that included pressure ulcer of left ankle, dementia, heart disease, diabetes, anxiety, high blood pressure, restlessness and agitation, emotional lability, macular degeneration hearing loss and weakness. A review of the MDS, dated [DATE], revealed Cognitive Skills for Daily Decision Making to be moderately impaired with decisions poor, cues/supervision required and needed extensive staff assistance with Activities of Daily Living for transfers, bed mobility, dressing, toilet use and personal hygiene and needed supervision-oversight, encouragement or cueing with one-person physical assist with eating. Resident #128 resided on the same wing of the 2 North Unit next to the room where Resident #99, who was treated for scabies, and Resident #99's roommate who was diagnosed with scabies to be very likely resided at the facility.
A review of Resident #128's progress note revealed a note, dated 9/4/22 at 9:14 PM, TL reported resident to have red rashy area to right hip area. Resident is c/o (complaining of) itching to area. Writer will place resident on doctor's board. Nursing will continue to monitor. Another note dated 9/6/22 at 3:08 PM, Writer notified resident's daughter (name) about new physician order Ivermectin and contact precaution for 7 days. (Name of daughter) in agreement with POC (plan of care).
On 9/22/22 at 9:52 AM, an interview was conducted with ICP Nurse C regarding Resident #128 having a rash documented on 9/4/22. A review of the Line Listing of Resident Infections with the ICP Nurse revealed the Resident did not get treatment of Permethrin Cream until 9/7 and 9/14 and was not put on room restrictions and contact precautions until 9/7/22. When asked what the doctors board was, the ICP Nurse indicated it was a clip board for the doctors to look at when they come in. When asked if the doctors were available by phone, the ICP Nurse stated, They are available by phone. They should have called. The ICP Nurse indicated the Doctor would have seen the Resident on 9/6/22 and ordered the Ivermectin but they were unable to get the Ivermectin and when she became aware of that, they got the order for the Permethrin Cream. When asked why the Resident was not put into contact precautions with room restrictions when the rash was identified on 9/4/22 with other Residents on the wing of the unit getting treatment for scabies, the ICP Nurse indicated the Resident should have been put on contact precautions and room restrictions on 9/4/22. The ICP Nurse indicated she had put out education/policy for scabies and that everyone had signed that they got the education. When asked if isolation precautions was addressed in the education, the ICP Nurse indicated it had been covered and reported that when the Resident was identified to have the rash, the contact precautions and room restrictions should have been implemented.
A review of the facility document titled, Document Signature and Acknowledgement Audit Report, revealed signatures for online education for Scabies Detection and Treatment, with employee signatures and the date/time signed started on 9/6/22 with the last signatures dated with acknowledgement on 9/22/22. The education reviewed by the staff was requested but was not received prior to exit of the survey.
According to the Centers for Disease Control and Prevention, reviewed November 2, 2010, revealed, Parasites-Scabies . Institutional Settings. Scabies outbreaks have occurred among patients, visitors and staff in institutions such as nursing homes, long-term care facilities and hospitals . Prevention. Early detection, treatment, and implementation of appropriate isolation and infection control practices are essential in preventing scabies outbreaks .Appropriate isolation and infection control practices [e.g., gloves, gowns, avoidance of direct skin-to-skin contact, etc.] should be used when providing hands-on care to patients who might have scabies ., content source: Global Health, Division of Parasitic Diseases and Malaria.
Review of the facility policy titled, Transmission Based Isolation Policy, reviewed 1/11/22, revealed, Policy Statement: To ensure all staff prevent the spread of infection within the facility through the use of isolation precautions . If the resident presents with evidence of an infectious process, this information will be discussed with the Infection Prevention and Control Coordinator [IPCC], who will discuss with the doctor and determination of proper isolation will be ordered per the physician . Note: Room Restrictions must be initiated whenever Transmission Based Precautions are used .
This Citation has two Deficient Practice Statements (DPS).
Deficient Practice Statement #1:
Based on observation, interview and record review, the facility failed to follow evidence-based practices for Infection Control, including analysis of surveillance data to identify trends and patterns, and monitoring of interventions to ensure compliance, including Transmission Based Precautions to prevent the spread of the Covid-19 Virus. The failure to maintain infection control practices resulted in a likelihood for a serious adverse outcome including infectious illness and death if appropriate Infection Prevention and Control Standards of Practice were not enacted.
Findings Include:
The following observations occurred during a facility tour:
9/19/22 10:11 AM, observed Certified Nursing Assistant (CNA) Y lift her face/eye shield, exposing her eyes during a resident transfer from bed to wheelchair. She was observed on 9/19/22 10:17 AM in the hall with the face shield lifted up exposing face and eyes.
9/19/22 10:16 AM, observed [NAME] Assistant CC with face shield lifted up, when asked if she normally wore her shield that why she replied, Yeah is that ok?
9/19/22 11:01 AM, observed Hospice Aide EE with a face shield raised up exposing face and eyes in a resident care area.
9/19/22 2:12 PM, a large white sign with red and white handwriting said Appropriate PPE is required; a sign below was curled up and not readable/ on tower near 1 east central hall.
9/19/22 2:13 PM, a staff member in the 200 hall had her face visor up- once the surveyor was in view she pulled it down.
An observation on 9/21/22 at 1:00 PM, revealed approximately 20 staff sitting in the public dining room. The doors to the dining room were open and lead into a public hallway with staff, visitors and residents. Some of the staff in the dining room were wearing protective face masks and eye protection and some were not. Two staff were standing at the front of the dining room facing the group/ one had a mask on and the other did not. He was asked if he should wear a mask and he stated, I thought you didn't have to in the dining room. He put an N-95 mask on. A male dietary Supervisor BB entered the dining room, the staff member said to him, I guess you are supposed to wear a mask in the dining room. The supervisor said, Yes, you are. On observation, several other staff in the room were waiting for a dietary meeting and did not have protective masks on.
Centers for Disease Control and Prevention (CDC): Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic, Updated Sept. 23, 2022 . Source control refers to use of respirators or well-fitting face masks or cloth masks to cover a person's mouth and nose to prevent spread of respiratory secretions when they are breathing, talking, sneezing, or coughing.When SARS-CoV-2 Community Transmission levels are high, source control is recommended for everyone in a healthcare setting when they are in areas of the healthcare facility where they could encounter patients Upon review of the CDC guidance, it was noted to be updated on September 23, 2022, but the recommendations for source control were consistent with the prior guidance.
On 9/21/22 at 3:00 PM, Infection Prevention and Control (IPC) Nurse C was interviewed about the IPC program. Upon reviewing infection surveillance data for the prior year September 2021 through September 2022, the IPC C said the facility had one current Covid-19 positive resident in the building and had recent Covid-19 positive staff members.
The Covid-19 surveillance data for January 2022 through September 2022 indicated the facility had Covid-19 positive cases in either residents, staff or both for each month in 2022: January, February, March, April, May, June, July, August and September. The Covid-19 positive cases were as follows:
January 2022: 15 residents; 69 staff
February 2022: 0 residents; 11 staff
March 2022: 0 residents; 1 staff
April 2022: 0 residents; 2 staff
May 2022: 2 residents; 30 staff
June 2022: 2 residents; 8 staff
July 2022: 1 resident; 22 staff
August 2022: 7 residents; 31 staff
September 1st - 21st : 23 residents; 44 staff. By September 26th , the facility had 6 more Covid-19 positive residents and continued with positive staff.
During the interview with the IPC on 9/21/22 at 3:30 PM, she was asked what measures were in place to aid in preventing the spread of Covid-19. The IPC said the facility provided testing for Covid-19 per the CDC's guidance, resident's and staff were offered Covid-19 vaccinations (145 of 373 staff were not vaccinated for Covid-19/145 staff were exempted from receiving the vaccination), resident's testing positive for Covid-19 were placed in Transmission-Based Precautions (TBP), residents with prolonged exposure to Covid-19 were placed in TBP, staff testing positive for Covid-19 were removed from work based on CDC guidance and staff with prolonged exposure to Covid-19 were removed from work based on CDC guidance, residents wore source control when out of their rooms and staff wore source control, per CDC guidance with full PPE (Personal Protection Equipment/ N-95 mask, eye protection-visors, gown, gloves in resident rooms with Covid-19 positive residents and residents in TBP for exposure. Because of High Community Transmission rates and a Covid-19 outbreak in the facility the facility staff were to wear an N-95 face mask/shield and eye protection/face shield.
During the same interview on 9/21/22 at 3:30 PM, the IPC was asked if audits were performed to ensure the measures enacted to prevent the spread of Covid-19 were being followed. She said the facility performed some audits, but did not provide examples. Reviewed with the IPC that staff were observed in the facility not following guidance with PPE use: staff were observed not wearing face masks/eye shields in the public dining room during a meeting, in resident care areas.
Also during the interview on 9/21/22 at 3:30 PM, with the IPC Nurse, during a review of the Infection Prevention and Control monthly summaries for January 2022 through August 2022 identified mention of staff education related to PPE and hand hygiene each month, but there were no specific audit findings to identify if staff and residents were following precautions, if there was improvement or worsening of compliance or if additional measures were instituted. There was no mention of housekeeping measures.
APIC Text (Association for Professionals in Infection in Infection Control and Epidemiology), revised September 20, 2020 : Surveillance, ' . Surveillance is an essential component of an effective infection prevention and control program . emphasizes the importance of using sound epidemiological and statistical principles: and stresses the use of surveillance data to improve the quality of healthcare . Surveillance activities should support a system that can identify risk factors for infection and other adverse events, implement risk-reduction measures , and monitor the effectiveness of interventions. Surveillance plays a critical role in identifying outbreaks . Surveillance can be defined as a comprehensive method of measuring outcomes and related processes of care, analyzing the data . to assist in improving those outcomes . If surveillance data are properly collected and analyzed, they can provide information that can be used to improve the quality and outcomes of healthcare and to promote public health .'
A review if the Infection Prevention and Control Risk Assessment/ICRA dated 11/24/21 indicated, the following issues identified for focused control based on risk scores: Staff non-compliant with illness restrictions- Risk Score 6 (high) and Emerging Infections: Covid-19- Risk Score 7 (High). Both issues were identified as a high risk for Probability of occurrence with potential for severe harm. The facility was not closely monitoring staff non-compliance with illness restrictions, including masking requirements or analyzing Covid-19 infections to reduce the continued outbreak.
On 9/21/22 at 4:40 PM, interviewed the Administrator related to ongoing facility Covid-19 outbreak/ the facility has ongoing Covid-19 positive staff and residents with weekly Covid-19 positive cases. Discussed with the Administrator the facility has one Infection Preventionist for approximately 160 residents.
On 9/22/22 at 2:35 PM , four nursing staff were observed at the 2 North nurses desk; not all were wearing masks as required. The nurse's desk was not enclosed, there was no door, it was open to the resident hallway and dining/day room area. Residents were observed in the dining/day room area.
A review of the Facility assessment dated [DATE] revealed, Infection Control: . Infection Control Preventionist-overseas the routine surveillance and conducts trend analysis .
A review of the facility policy titled, Infection Prevention and Control Program Outline, identified daily, weekly and monthly surveillance for infections, with comparison of data for trends, but did not identify monitoring/audits and analysis of the findings for compliance with interventions to aid in preventing an outbreak.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to assist three residents (Resident #53, Resident #75, an...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to assist three residents (Resident #53, Resident #75, and Resident #86) during meals with a dignified manner, resulting in residents resulting in screaming out loud and an unpleasant overall meal experience with the likelihood of decreased meal intake and weight loss.
Findings include.
Resident #53 and #75:
On 9/21/22, at 12:32 PM, Resident #75 was reclined in their wheelchair sitting near a table. Their lunch meal was sitting in front of them. CNA Y was observed walking toward resident in a fast motion. CNA Y picked up a spoon of food and attempted to assist Resident #75 with a bite of their lunch meal. CNA Y did not explain what they were doing, did not sit next to the resident and had a hurried motion. Resident #75 screamed out load and CNA Y sat the spoon down and walked away. CNA Y then walked to other side of the table and began to assist Resident #53 with a bit of their lunch meal. CNA Y stood over Resident #53 while they assisted with the lunch meal.
On 09/21/22, at 2:07 PM, the Director of Nursing (DON) was asked regarding their expectation of helping with meals in the dining rooms. The DON stated, they expect the staff to sit down while assisting the residents.
On 9/21/22, at 2:30 PM, CNA Y was interviewed regarding their assistance with both Resident #53 and #75 lunch meal. CNA Y denied being rushed and stated they should have sit down at eye level with the residents.
A record review of the facility provided policy Feeding a resident Policy Updated: 02/16/22 revealed . Sit facing the resident. Bed or table would be in low position if your are sitting. Ask resident the order in which he/she would like the food to be fed. If resident can't see, tell him/her what is available .
Review of Resident #86's medical record revealed the Resident was originally admitted to the facility on [DATE] with diagnoses which included heart failure, dementia, cerebrovascular accident (CVA - stroke) with subsequent right sided hemiplegia and hemiparesis (one sided paralysis) and aphasia (speech and communication difficulty), and right-hand contracture. Review of the Minimum Data Set (MDS) assessment dated [DATE] revealed the Resident was rarely/never understood and required extensive one-to-two-person assistance to complete Activities of Daily Living (ADLs) with the exception of one-person limited assistance with eating. The MDS further revealed the Resident had impaired Range of Motion (ROM) in one upper extremity and one lower extremity.
On 9/19/22 at 12:12 PM, Resident #86 was observed in the central dining room area of the facility in their wheelchair. A hard brace was in place on Resident #86's Right Lower Extremity (RLE). Foam cushions were present on both arms of the wheelchair but the cushion on the left side was pushed backwards towards the wheel and not covering the arm. The Resident's Right Upper Extremity (RUE) appeared flaccid and at the Resident's side. Certified Nursing Assistant (CNA) P was the only staff present in the dining room assisting residents. CNA P was observed bringing Resident #86 their lunch. CNA P uncovered/opened the food containers and mixing the food. CNA P fed the Resident a spoonful of soup while standing next to them and then left to provide other residents their lunch trays. At this time, CNA P was asked if they were the only staff present in the unit/dining room and stated, Yes, for now. Resident #86's lunch was noted to be on a regular plate, and they had regular silverware. Resident #86 was observed attempting to reach for and grab the silverware unsuccessfully with their left hand. An interview was completed at this time. When spoke to, Resident #86 made eye contact and would shake their head to indicate yes or no but was unable to provide meaningful verbal responses to questions. When asked questions, Resident 86 would repeat Nanana. Resident #86 was asked if they needed assistance to eat and shook their head to indicate Yes.
An ongoing observation of Resident #86 in the dining room on 9/19/22 was completed. From 12:12 PM until 12:18 PM, the Resident attempted to reach for and obtain food from the tray in front of them without success. The Resident stopped trying to reach for the food at 12:18 PM. At 12:22 PM, CNA P returned and feed Resident #86 another spoonful of soup while standing before immediately walking away to assist another resident. CNA P did not complete hand hygiene between resident interactions. CNA Q entered the locked unit at 12:24 PM and began assisting another resident to eat. Resident #86 had received any assistance and/or ate any more food at 12:34 PM and began to propel themselves away from the table.
An interview was completed with CNA P on 9/19/22 at 2:23 PM. When queried regarding Resident #86, CNA P revealed the Resident had a stroke on the right side. When asked if the Resident was able to move their right side at all, CNA P indicated the Resident had very little movement and/or ability. When asked if Resident #86 required assistance to eat, CNA P indicated the Resident needed assistance sometimes. When asked about observations of the Resident not eating and indicating they needed assistance, CNA P did not provide further information.
An interview was completed with the Director of Nursing (DON) on 9/21/22 at 4:43 PM. When queried regarding observations of Resident #86 including lack of assistance, supportive/assistive devices for eating, and the amount of time and method in which feeding assistance was provided, the DON acknowledged the concern.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1) Failed to provide respiratory care and services according to ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1) Failed to provide respiratory care and services according to standards of practice, best practice guidelines, and the residents' care plans, and 2) Failed to appropriately maintain respiratory equipment for five residents (Resident #6, Resident #73, Resident #98, Resident #129, and Resident #145) of six residents reviewed for respiratory services, resulting in usage of not labeled oxygen tubing, inconsistent dating and cleaning of respiratory equipment, and inappropriate storage of equipment with potential for residents developing health complications.
Findings include:
Resident #73:
On 09/19/22 at 01:30 PM Resident #73 was observed in his room sitting in his wheelchair. During initial interview he shared that his CPAP (continuous positive airway pressure) machine is scheduled to be cleaned on Monday, Wednesdays, and Fridays. He was concerned that staff was not following the schedule and on many occasions machine was left not cleaned. He said it was not done yet today, it is Monday after lunch time. There was a sign noted on the Resident #73's foot of the bed stating to help resident to put CPAP on between 11 PM and 11:30 PM. When asked if that has been occurring Resident #73 said not every day. Some days staff does not do it. On many mornings staff does not help to take it off. Resident #73 stated he uses his machine every night. During the observation CPAP mask was noted positioned opening down on a machine. No date was noted on it. It was open to air, not placed in a plastic bag.
A record review of the Face Sheet and MDS assessment indicated the Resident #73 was a [AGE] year-old male admitted to the facility on [DATE] with diagnoses: Atherosclerotic heart disease of coronary artery, Hypertension, Type 2 Diabetes Mellitus with neuropathy (weakness, numbness, and pain from nerve damage in the hands and feet), Atrial Fibrillation, Spinal cervical stenosis, Obstructive sleep apnea, Muscle weakness, Difficulty in walking, Right eye blindness, Anxiety. The MDS admission assessment dated [DATE] indicated Resident #73 had no cognitive impairment, with BIMS score 15/15, and needed one person assistance with daily care, transfers, and toileting.
On 09/22/22 at 12:45 PM during the interview with Unit Manager, Registered Nurse L, she stated that she did not hear any concerns from staff or resident regarding Resident #73's CPAP machine and care. When asked if she knows that staff does not follow directions and helps consistently, every evening, put on mask on the resident, she said that she was not aware of this.
Review of Resident #73's medical records revealed the following:
Order- CPAP cleaning instructions: clean tubing and mask with warm soapy water, let air dry Monday, Wednesday, Friday AM (morning) shift LPN, start date 06/25/20.
Treatment administration record (TAR) review revealed cleaning per order was not done on 7/18/22, 7/29/22, 08/01/22, 08/15/22, 08/19/22, 08/22/22, 08/24/22, and 08/29/22.
Order- CPAP remove and cleanse CPAP reservoir with soap and water, air dry weekly Sunday am (in the morning) shift LPN, start date 08/30/21.
Treatment administration record (TAR) review revealed cleaning per order was not done on 07/17/22, 07/24/22, 08/07/22, and 08/21/22.
Order- CPAP ResMed elite EPR machine, setting 8 (SN: 23132216576, Ref# 36003A), AirFit N30i nose piece size medium with straps (standard), LOT# 671794, climate line heated tubing; apply nasal mask at end of shift before leaving; on @ H.S. off in AM. AM shift LPN, PM shift LPN, noc (night) shift LPN, prn (as needed) LPN (for sleep apnea), start date 08/30/21.
Treatment administration record (TAR) review revealed taking mask off per order was not done on 07/1/22, 07/02/22, from 07/04/22 to 07/18/22 (15 days), from 07/20/22 to 07/24/22 (5 days), 07/29/22, 08/01/22, 08/02/22, 08/07/22, 08/15/22, 08/21/22, from 08/23/22 to 08/26/22 (4 days), and 08/29/22.
Order- Check CPAP water reservoir and fill only ½ full with distilled water q.d. (daily) at HS (evening) shift LPN, start date 08/30/21.
Treatment administration record (TAR) review revealed this task was not done on 07/07/22, 07/18/22, 07/22/22, 07/30/22, 08/01/22, 08/02/22, 08/03/22, 08/04/22, and 08/31/22.
During interview with DON on 09/19/22 she shared that facility introduced a new EMR (electronic medical record) platform and facility staff was still in training and transitioning residents' records to it.
Order- Check CPAP water reservoir and fill only ½ full with distilled water q.d. (daily) at HS (evening) PM shift every evening shift, start date 09/20/22.
Treatment administration record (TAR) for September 2022 revealed reservoir filling daily task was not charted as done until 09/20/22 (total 19 days).
Order- CPAP cleaning instructions: clean tubing and mask with warm soapy water, let air dry Monday, Wednesday, Friday AM (morning) shift, every day shift every Monday, Wednesday, Friday, start date 09/21/22.
Treatment administration record (TAR) for September 2022 revealed that CPAP cleaning task was not charted as done until 09/21/22.
Order- CPAP remove and cleanse CPAP reservoir with soap and water, air dry weekly Sunday AM every day shift every Sunday, start date 09/25/22.
Treatment administration record (TAR) for September 2022 revealed that CPAP reservoir cleaning task was not charted as done as of 09/22/22.
Order- CPAP ResMed elite EPR machine, setting 8 (SN: 23132216576, Ref# 36003A), AirFit N30i nose piece size medium with straps (standard), LOT# 671794, climate line heated tubing; apply nasal mask at end of shift before leaving; on @ H.S. (evening), off in AM shift. PM shift, noc (night) shift (for sleep apnea), every shift, start date 09/20/22.
Treatment administration record (TAR) for September 2022 revealed that CPAP application task was charted as not done until 09/20/22.
Cleaning BiPAP/CPAP Equipment Policy was requested and provided by the facility. Upon review of the Policy, it had the following:
Policy Statement: To provide licensed staff guidelines on clean CPAP equipment.
Policy Interpretation and Implementation:
Please order cleaning of BiPAP/CPAP equipment as directed by the manufacturer. Each machine has different cleaning requirements.
Cleaning instructions can be ordered out of the Respiratory Folder located in ECS. Please use the button words labeled: BiPap cleaning instructions: C-Pap cleaning instructions.
Cleaning instructions should follow daily, weekly, and monthly instructions include cleaning of the headgear and mask or the nasal pillows (depends on what is ordered for the resident), tubing and humidifier (if included with the machine). Also, most CPAP machine has some kind of filter. Please list the cleaning instructions for the filter.
Resident #6:
On 9/19/22, at 2:42 PM, Resident #6 was resting in their bed. There was an open gallon jug of distilled water noted on the floor with the date 7/6/22 written on it. There was another open jug of distilled water on the floor undated.
On 9/20/22, at 10:38 AM, an observation along with Unit Manager (UM) B of Resident #6's oxygen equipment revealed the hydration container that was hooked to the wall oxygen providing oxygen to Resident #6 was dated 2/19/22. UM B removed the wall hydration container, emptied out the distilled water and wiped the inside of the water container which revealed white scaly buildup. UM B discarded the container and planned to get a new one. The bag hooked to Resident #6's portable oxygen tank was dated 9/2/22. The hydration container hooked to Resident #6's portable oxygen tank was dated 9/2/22. UM B was asked how often the oxygen supplies are changed and UM B stated, they change the tubing on the 1st of the month and water bottles on the 15th of the month.
On 9/20/22, at 1:21, a record review of Resident #6's electronic medical record revealed an admission on [DATE] with diagnoses that included Chronic Obstructive Pulmonary Disease, chronic kidney disease and hypertension. Resident #6 required extensive assistance with Activities of Daily Living (ADL) and had intact cognition.
A review of the physician orders revealed the following orders:
Change O2 (oxygen) tubing the 1st and 15th of every month .
O2, Change Humidifier bottles NOC shift q (every) month on the 15th and PRN (as needed) .
A review of the facility provided Oxygen Administration revealed Policy Statement To provide all nursing staff a systematic guideline for safe administration of oxygen as well as change and maintenance of equipment . Equipment will be monitored . Humidifier bottles (O2 flow rate is at or above 4L/min) and tubing will be changed monthly by 11-7 licensed staff .
Resident #145:
On 9/20/22, at 9:35 AM, Resident #145 was sitting in their bed. They complained their CPAP was broken and hadn't been able to use it. The CPAP was missing the facial piece that attached to their face. Resident #145 complained that when they moved into their room the week prior the piece got lost. Resident #145 stated that the facility was aware of the missing piece.
On 9/20/22, at 1:33 PM, a record review of Resident #145's electronic medical record revealed an admission on [DATE] with diagnoses that included Chronic Obstructive Pulmonary Disease (COPD), Obstructive Sleep Apnea and chronic kidney disease. Resident #145 required assistance with Activities of Daily Living and had intact cognition.
A record review of the progress notes revealed no mention of the broken CPAP.
A record review of the physician orders revealed no order for a new CPAP mask.
On 9/21/22, at 9:24 AM, an observation along with Unit Manager (UM) B of Resident #145's broken CPAP machine was conducted. UM B we are aware and did order the piece that was broken. UM B was asked to offer all documentation related to the ordering of the broken piece for Resident #145's CPAP machine.
On 9/21/22, at 12:06 PM, UM B was again asked for Resident #145's documentation proving the order of the broken piece. UM B stated, that they had called the respiratory company and needed to provide a new physician order and was waiting for the order to be signed by the physician. UM B was asked where at in the medical record was that documented and UM B stated, they didn't chart it.
On 9/21/22, at 4:32 PM, a record review of the facility provided physician order and progress note provided by UM B revealed Effective Date: 09/21/2022 10:03 Writer placed a follow up call to (medical supply company) regarding resident's CPAP supplies. It was reported that the supplies were not able to be sent until they received a new prescription . The physician order revealed DATE 9/21/22 . New CPAP Supplies .
Resident #129:
A review of Resident #129's medical record revealed an admission into the facility on [DATE] with diagnoses that included spastic hemiplegia affecting left nondominant side, stroke, anxiety, depression, atrial fibrillation, chronic maxillary sinusitis, bipolar disorder, obesity, insomnia, sleep apnea, and asthma. A review of the Minimum Data Set assessment, dated 8/23/22, revealed the Resident had intact cognition and needed extensive staff assistance with activities of daily living for bed mobility, transfer, dressing, toilet use and personal hygiene.
On 9/19/22 at 1:47 PM, an observation was made of Resident #129 lying in bed, dressed. The Resident was interviewed, conversed in conversation and answered questions. An observation was made of a CPAP machine on a bedside table. The water chamber appeared to not have any water in it, was dry and had whitish debris on the side of the water chamber. When asked about a cleaning schedule for the CPAP machine, the Resident indicated that staff cleans it out a couple times a week but was unsure when they had cleaned it last and was unsure if there was water in the chamber during the last night. There was distilled water on a table and an observation was made of the container to be open, partially used, and an open date was not noted to be on the container of distilled water.
A review of Resident #129's Treatment Administration Record for September 2022, from 9/1/22 to 9/21/22, revealed the orders for the following:
-Start Date 9/22/22, CPAP cleaning instructions: Clean mask and tubing soap and water, air dry . Sunday Tuesday Thursday AM shift every day shift .
-Start Date 9/25/22, CPAP remove and cleanse CPAP reservoir with sap and water, air dry weekly Sunday AM shift LPN every day shift every Sun for CPAP check and clean filter.
There was a lack of documentation of the CPAP cleaning from 9/1/22 to 9/21/22 with no documentation that the CPAP had been cleaned.
On 9/21/22 at 4:34 PM, an interview was conducted with Unit Manager, Nurse A regarding cleaning schedules for the CPAP machine. The Unit Manager indicated that the CPAP machines were to be cleaned Sunday, Tuesday and Thursday on the AM shift. The Unit Manager was made aware of whitish debris on the inside of the water chamber. The Unit Manager was asked to see the cleaning schedule. The Unit Manager reported that there was a gap from 9/1/22 to 9/20/22 of a lack of documentation for that time period due to the orders from their old computer system never got put in to the new computer system. There was a lack of documentation to indicate the CPAP had been cleaned. The Unit Manager reported that regular staff would have done the cleaning automatically due to their routine, but they did not always have permanent staff for the Unit and was unsure if the CPAP had been cleaned or not due to the lack of documentation. The Unit Manager reported that a Resident had asked about the CPAP machines and the charge nurse had put the orders in on 9/20/22.
Resident #98:
On 9/20/22 at 11:01 AM, an observation of Resident #98 occurred. The Resident was receiving oxygen via nasal cannula (NC) at 2 liters (L) per minute with humidification. The oxygen tubing was not dated. A clear plastic Ziploc style storage bag was hanging on the wall, next to the in-wall oxygen supply, with the date 9/2 written on it. The oxygen humification fluid chamber was dated 8/2.
Record review revealed Resident #98 was originally admitted to the facility on [DATE] and most recently readmitted on [DATE] with diagnoses which included Chronic Obstructive Pulmonary Disease (COPD), chronic respiratory failure, and heart failure. Review of the MDS assessment dated [DATE] revealed the Resident was cognitively intact, required extensive to total assistance to perform ADLs with the exception of eating, and had received oxygen while a resident.
Review of Resident #98's care plans revealed a care plan entitled, Risk for Ineffective Airway Clearance (Initiated: 8/12/22). The care plan included the intervention, Utilize humidity (humidified oxygen or humidifier) (Initiated: 8/12/22). A second care plan titled, Impaired Gas Exchange (Initiated: 8/12/22) included the intervention, Administer oxygen as prescribed or per standing order (Initiated: 8/12/22).
An interview was completed with the Director of Nursing (DON) on 9/21/22 at 4:49 PM. When queried regarding facility policy/procedure related to dating and changing oxygen tubing, the DON stated, We date the bag not the tubing. When queried how they knew the date on the bag was the actual date the oxygen tubing had been changed, the DON replied, Can't guarantee it. When queried regarding facility policy/procedure related to changing the tubing and humification chambers and dates observed on Resident #98's oxygen equipment, the DON stated, Not appropriate if those dates are correct. The DON confirmed concern related to dating the storage bag and not the actual oxygen tubing and revealed they would need to implement a new process.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0725
(Tag F0725)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 09/19/22 at 10:49 AM confidential resident's family member shared that she comes to visit family member in a facility almost ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 09/19/22 at 10:49 AM confidential resident's family member shared that she comes to visit family member in a facility almost every day. She noticed the short staffing issue right away. On several occasions resident that she was visiting was left lying in bed wet for hours. Some staff does not carry the pagers. Staff members said to the family member that not all of staff have pagers. There are not enough pagers for everyone, so they cannot tell if residents need help unless they are at the nurses' station. Some days she said she had to go and find staff to help resident up. She hardly could find anyone around.
On 09/20/22 at 11:31 AM confidential resident shared concerns about not sufficient staffing in a facility. Resident stated that 1st shift is usually staffed pretty good, however afternoons, nights, and weekends seem to be a problem. Resident said that staff shared their uncertainty to be able to help all the residents with their needs when they have assignment of 24 resident per one nurse aid. On shifts like that resident said it is not unusual to wait for staff to answer call lights for more than half an hour. Also, many residents have to wait to be dressed and helped out of the bed for a better part of the day. Resident shared that on one occasion she had to sit on a portable toilet for one hour and fifteen minutes before staff came to assist her. Resident said that during shower times she gets very anxious because of the fear to be left along in case of the emergency. Resident stated that most of the staff in a facility are kind and caring, they are just stressed and exhausted.
On 09/21/22 at 09:03 AM during medication administration observation with registered nurse I she was asked of how many residents were in her care that day. She looked at her assignment list and there were 33 residents listed. When asked if she is responsible for all 33 residents she answered yes. She said that unit manager is helping her today with her morning medication administration on the other side of the Unit.
On 9/21/22, at 9:30 AM, a record review of the facility provided resident council meeting minutes revealed an ongoing complaint regarding call lights not being answered timely. The minutes revealed:
[DATE]st, 2022 . Call lights not being answered timely .
March 22 . Call light are not timely answered in timely manner .
Tues April 26 . concerns (call lights) .
Monday [DATE] . Call lights not being answered .
Tuesday June 28 . pagers not working or CNA's not wearing pagers due to not having enough .
July 26, Tuesday . call lights are still not being answered in a timely manner. CNA's & Nurses are sitting and talking at the nurses station .
On 9/21/22, at 10:00 AM, during resident council members, the majority of resident council complained that they have complained over and over and nothing is being done about the long call light times. Majority of the resident council complained that they are told we're working on it or I have to check into it. The council offered that they had asked the Administrator to come to there last two council meetings, and that we wouldn't have to ask him to come if the call light problem would get resolved.
Resident council made the following complaints regarding call lights:
The thing about the call lights is that you ring it, they come in and shut if off.
One night my call light was on from 8:00 o'clock until well after 9 and when they aide came in she said oh your call light was on.
They often ignore that my call light is on.
I sometimes have to go in the hallway to get their attention.
I had my call light on for 2 hours. The aide came in and it was already too late at that point. I had wet myself.
If they don't answer my call light in time, I have the same problem; a pee accident.
They will come in and ask why my light is on and then say they are busy with someone else. Like I don't matter.
If I'm having a heart attack or not breathing right and they don't answer my call light right away. I might be dead by the time they answer it.
It gives me anxiety worrying about them answering my call light.
They will say they're bust and will be awhile before they can get back to me.
During shift change, you might as well give it up because you won't see any help for at least an hour.
I don't bother putting my light on during shift change, they don't come anyway.
They don't have enough CNA's.
When you put the call light on, you're at their mercy and it makes you fell like they don't care for you.
The CNA's will say things like you're not he only one that needs help.
I will be back in a minute and then they don't come back.
They will be sitting at the nurses station, jacking their jaws.
We've brought up the call lights for the last 4 months and nothing is being done about it.
I get upset. I've had to wait a long time and it makes you inpatient.
It's a safety issue at this point not a dignity issue.
Based on observation, interview and record review, the facility failed to ensure adequate staffing levels to meet residents' needs, resulting in residents' verbalizations of discontentment and concern.
Findings include:
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1.) Failed to dispose of expired medication and 2.) Failed to en...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility 1.) Failed to dispose of expired medication and 2.) Failed to ensure proper medication labeling for two of five medications carts and two of five medication/storage rooms reviewed for proper labeling of medications and expired medication/supplies, affecting all residents who reside in the 2 North and 2 South Units and 3.) Failed to properly secure a medication cart with medical supplies and prescription medication during observation of medication administration, resulting in the potential for a resident to receive expired medication with decreased efficacy, drug diversion and ingestion of medicated substances.
Finding include:
On [DATE] at 2:58 PM, a review was conducted of the 2 South East medication cart for medication storage and labeling with Nurse M. The following observations were made:
-Eye drops opened with the date of [DATE]. Nurse M indicated the eye drops had expired.
-Eye drops opened and not dated with an opened date. Nurse M indicated the eye drops should be labeled with an open date due to being good for so long after being opened. The Nurse was unsure how long the eye drops were good for once opened but indicated it was able to be looked up.
-Nitroglycerin sublingual tablets, opened and not dated. Nurse M indicated they should be dated when opened.
-Hydrocortisone cream, opened, no open date on the cream.
-Ibuprophen bottle, opened, partially used, expired 8/2022.
-Deep Sea eye drops with no date on the bottle, opened.
-Haldol oral solution, no open date.
-Robitussin liquid, open and mostly used, no date opened, expired on 6/2022. Nurse M indicated it should have a date of when the medication was opened.
-MCT oil, opened, no date of when the oil was opened.
-Nose spray, opened, not dated with an open date.
-Deep Sea nose spray, opened with no date of when opened.
On [DATE] at 10:10 AM, a review was conducted of the 2 North medication cart for medication storage and labeling with Nurse FF. The following observations were made:
-Atrificial Tears, opened, not dated. Res name on packaging box. Bottle of Artificial Tears has no name or an open date on the bottle. Nurse FF indicated the bottle and packaging should have the Resident's name and the date the Artificial Tears was opened, and reported once opened, they may expire before the manufacture's expiration date.
-Eye drops not dated with an open date. The Nurse read the pharmacy label and reported they came from the pharmacy in February, 2022. A sticker on the bottle of eye drops was not filled out with the open date or the discard date.
-Eye drops, opened, no date of when the eye drop medication was opened.
-Artificial tears, bottle not dated with an open date, packaging was dated as opened on [DATE]. The Nurse indicated they were outdated if opened on [DATE] and reported the packaging and bottle should be dated.
-Refresh eye drops, opened, no date of when opened, packaging had the Resident's name the bottle did not have the Resident's name or date when opened.
-Systane gel eye drops, opened, no open date on packaging or on the bottle.
-Premarin vaginal cream with an expired date on [DATE].
-Geri-Tussin Liquid, opened, manufactured expiration date on 6/2022.
On [DATE] at 12:30 PM, an interview was conducted with Unit Manager, Nurse B regarding labeling and medication storage. When queried regarding labeling of medications and eye drops, the Unit Manager indicated that once the medication or eye drops are opened, it should be dated. When asked if the packaging or the container should be labeled with the open date and Resident name, the Unit Manager reported that both the packaging and the bottle should be labeled. When asked about expired medication and supplies, the Unit Manager reported that the Nurse should be checking the expiration dates. When questioned who was responsible for checking the medication carts, the Unit Manager indicated the team leaders would be checking them.
On [DATE] at 12:41 PM, an observation was made of the 2 South Southeast Medication Room with Unit Manager, Nurse B. The following observations were made:
-Hydroderm wound gel, opened with no date of when opened. The Unit Manager indicated there should be an open date.
-Medication refrigerator had two bags with medication. Both bags had drops of water inside the bags with the medication. The Unit Manager was unsure what the liquid was but indicated it could have been condensation from when the refrigerator was defrosted.
On [DATE] at 12:56 PM, an observation was made of another 2 South medication room with Unit Manager, Nurse B. The following observations were made:
-Gentamycin cream, two tubes in one box, one tube is opened, the box is dated with an open date but the tubes are not dated. The Unit Manager indicated the tubes should be dated.
-Hydrogel wound product, opened without an open date or Resident name. The Unit Manager indicated it was a community product but that it should be dated when opened.
-Alcohol hand sanitizer, three containers, with an expiration date on 8/2022.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0809
(Tag F0809)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide afternoon and bedtime snacks timely on the 1 E...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to provide afternoon and bedtime snacks timely on the 1 East nursing unit and for all resident council members, resulting in feelings of frustration, hunger and with the likelihood of weight loss.
Findings include.
On 9/21/22, at 9:30 AM, a review of the facility provided resident council meetings revealed: Monday [DATE] . Not being offered HS snacks .
On 9/21/22, at 10:15 AM, During resident council, the majority of the council complained that they are not getting nighttime snacks and had the following complaints:
Snacks well sometimes we get them but usually don't.
It depends on what hall you're on if you will get a snack or not.
They have rooms call Pantry's but we're not privy to go in there.
If you want a banana, you have to ask an aide or a nurse if you can find one.
Some aides will say, they are too busy to get a snack or just don't come back with the snack.
Some aides will say they have to check your diet and then they disappear.
They only give them out to who is assigned to get them.
We aren't allowed to get in the refrigerator.
On 9/21/22, at 3:45 PM, Nutritional Manager NM V was interviewed regarding bedtime (HS) snacks. NM V stated, residents will be on the HS snack list if they have weight loss or require increased nutrition or fluids. NM V further offered that any resident can ask for a snack and that the pantry's house the snacks. The kitchen stocks the pantries. NM V was asked to provide the HS snack list for entire facility. NM V was asked what snacks are available in the pantry and NM V offered, stuff for sandwiches; Peanut Butter and jelly, cold cut sandwiches, puddings, Jello's, yogurts, ice creams. NM V was asked if a resident couldn't sleep and wanted a midnight snack how are they to ask for one and NM V stated, the kitchen closed at 8:30 PM but the Aide's can get into the pantry's and get the snacks. NM V was asked to provide the snack list the residents can chose from.
A record review of the Options for snacks list revealed the following snacks should always be available in the pantry's: Snacks 1 Sandwich ½ Sandwich 1 oz cheese 1 oz lunch meat 2 cookies Danish Doughnut 1 pack [NAME] Doone's 2 pack [NAME] Doone's ½ cup pudding 1 pack graham crackers 2 pack graham crackers ½ Fruit ½ cup Magic cup 1 serving of yogurt 1 serving of diet yogurt ½ cup cottage cheese
On 9/21/22, at 3:55 PM, an observation of the South Pantry along with NM V was conducted. The pantry housed graham, oyster and Ritz crackers, cookies, Campbell's soups, bread, peanut butter, jelly chips, cereals, yogurt, ice cream and sherbet. There were no other protein snack choices, cold cut sandwiches, cottage cheese, Danish, doughnut, cheese, fruit or diet yogurt. NM V was asked if the facility provided fresh fruit snacks and NM V stated, the residents would have to ask the kitchen for those but did have strawberries, grapes, bananas, blueberries, raspberries and apples.
On 9/21/22, at 4:05 PM, an observation of the southeast refrigerator revealed a choice of beverages. There were seven assigned PM (afternoon) snacks inside the refrigerator. NM V was asked what time the PM snacks get passed and NM V stated that the snacks should have been passed by 3:30. While walking down the hallway off the unit, a resident was sitting outside their room and had complained they were supposed to get their snack but hadn't received it yet. NM V went back to the refrigerator and planned to provide the snack. NM V offered that they expected the aides to pass the snacks timely.
On 9/21/22, at 4:30 PM, the Director of Nursing (DON) was asked if they expected their staff to pass the snacks timely and the DON stated, yes.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0921)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that the call light system was functional for o...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure that the call light system was functional for one resident (Resident #77) and the residents residing in 2 North Unit Wing-Rooms 278 to 285 of 31 rooms reviewed for functioning call lights, resulting in the potential for call lights not answered timely and unmet care needs.
Findings include:
A review of Resident #77's medical record, revealed an admission into the facility on 7/22/22 with diagnoses that included stroke, dysphagia, hemiplegia and hemiparesis following stroke, food in pharynx causing asphyxiation, gastrostomy status, acute respiratory failure with hypoxia, cardiac arrest, high blood pressure, and neuromuscular dysfunction of bladder. A review of the Minimum Data Set assessment revealed a Brief Interview of Mental Status (BIMS) score of 12/15 that indicated moderate cognitive impairment and needed extensive staff assistance with Activities of Daily Living that included bed mobility, eating, dressing, toilet use and personal hygiene.
On 9/21/22 at 12:50 PM, an observation was made of Resident #77 lying in bed. The Resident had on a shirt and no pants. An observation was made of the Resident pulling on the pad underneath him and trying to adjust his brief. There was a urinal on the overbed table that had urine in the container. When questioned, the Resident indicated he was uncomfortable and needed to get the pad out and changed. When asked if he had put on the call light which was in reach, the Resident stated, I had it on for a while now. When asked how long the Resident had the call light on, the Resident reported he wasn't sure and indicated about 20 minutes or so, and stated, No one came. An observation was made of Resident's call light with the red indicator light on.
On 9/21/22 at 1:09 PM, an observation was made of Resident #77 sitting up in bed and eating lunch. CNA D was seated in a chair in the room with the Resident. The CNA indicated she was there to watch Resident #77 while he ate due to being on swallow precautions. An observation was made of the Resident's call light with the red indicator light still on. The CNA was asked if why the Resident's light was still on. The CNA indicated she was not aware of the light being on when she came in to observe him eating and was unsure if she had turned it off and he had put it back on. When asked by the CNA if the Resident needed anything, the Resident indicated he did and had put his call light on earlier. The CNA indicated she would take care of his needs after he was done eating. The CNA was asked to see her pager that activated when the Resident put his call light on. The CNA reported she did not have a pager. When asked why, the CNA reported they only had one pager for the unit. When asked how do you know when a Resident activated the call light, the CNA reported they would have to look at the screen in the report/charting room. The CNA stated, The system is glitching right now. The computer (in the charting room) is down so we can't see it right now.
On 9/21/22 at 1:17 PM, CNA F was stopped in the hallway for an interview. When asked to see her pager, the CNA indicated she did not have a pager. The CNA was asked how she would know if a light was on. The CNA reported that she would go into the charting room to look at the screen. When asked how she would know if a light was activated by a Resident when she was on the floor working with another Resident, the CNA stated, You can't see it when out on the halls. You have to come into the room (charting room) to look.
On 9/21/22 at 1:20 PM, an observation was made in the 2 North charting room of the computer screen for the pager system that was not showing call light activation on the screen. CNA H, who was in the hall, was asked to see her pager and indicated she did not have a pager and that CNA E had the one pager for the unit. The CNA indicated that everyone (CNAs) should have a pager. CNA E was located and asked to see her pager. The CNA was asked to see if Resident #77 had put on his call light. The CNA went thru the pager to locate the history of the activated calls and reported the Resident had not put on his call light at or around the time the Resident's call light had been on. The CNA was asked to go to Resident #77's room and check the call light function with the pager. An observation was made of Resident #77 putting on his call light when asked to activate the call system. CNA E waited with her pager, but the pager did not indicate that the Resident had put his light on. CNA E was asked about the lack of pagers and reported that they had one pager for the unit and stated, Not everyone has a pager. It makes our job harder and frustrates the Residents. The CNA's met together in the hall and indicated they were going to notify the Unit Manager, Nurse A.
On 9/21/22 at 1:30 PM, during medication observation on the 2 South Unit, with Nurse M, an interview was conducted regarding the call light and pager system for the facility. The Nurse indicated that each CNA and Nurse were to have a pager when working. The Nurse indicated that the call light system when activated by a Resident would activate the pager for the CNA and after three minutes, the pager would notify the CNA and the Nurse on that medication cart for that room, and alert the staff again at 6 minutes and then the staff and the Unit Manager again at 9 minutes. The Nurse reported that after the 9 minute pager activation, I am asking or looking for why (the call light was not answered). A CNA in the vicinity of the report/charting area was asked if they had a pager. CNA N reported they were short of pagers and she did not have a pager. Nurse M was not aware that they were short on pagers and indicated the CNAs all need a pager and would look into getting another pager.
On 9/21/22 at 2:14 PM, an interview was conducted with Unit Manager, Nurse A regarding Resident #77's activation of the call system not going through the pager and the lack of pagers for the staff on the 2 North unit. The Unit Manager indicated he was not aware of the CNAs without pagers and stated, All CNAs need to have a pager, and reported he would get more pagers. The Nurse Manager was asked to test the Resident's call system to see if it would activate when the Resident put on the call light. An observation was made with the Unit Manager of Resident #77's call light, when activated, not coming up on the pager. An observation was made with the Unit Manager of the roommates call light not coming on the pager and then room [ROOM NUMBER], 286. Upon returning to the computer screen for the call system in the charting room, the screen was now functioning and showed the call lights that were activated on the wing that was observed to not show on the pager. The Unit Manager indicated that staff would have to come and check the screen until they could reprogram the pager and would get more pagers for the unit. CNA E was questioned if they were not in the report room, what the best way to tell when a call light was on. The CNA stated, The best way is by the pager, and indicated they were not always in the charting room. The Unit Manager was asked how long the pager, for the wing of the unit,was not functioning to alert staff that a resident on that wing had activated a call light. The Unit Manager was unsure.
On 9/21/22 at 3:38 PM, an interview was conducted with the Administrator, (NHA) regarding the call system not going through to the pager, the screen down in the charting room and the lack of pagers for staff working the Units with 4 of 5 pagers missing. The NHA indicated they were locating more pagers and had issues of lost pagers or pagers going home with staff which left the facility with a lack of available pagers. The NHA indicated that when the call system fails, the staff should refer to the policy for emergency preparedness call system failure. The NHA indicated they would work on a plan to ensure the functioning of the call system.
On 9/21/22 at 4:25 PM, Unit Manager reported that the system had been rebooted and that more pagers were located. The Unit Manager stated, We found some more pagers so there are three up there now. (Maintenance) checked the hallway and it is now going to the pager.