Medilodge of GTC

2950 LaFranier Road, Traverse City, MI 49686 (231) 947-0506
For profit - Limited Liability company 125 Beds MEDILODGE Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
43/100
#143 of 422 in MI
Last Inspection: January 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Medilodge of GTC in Traverse City, Michigan has a Trust Grade of D, which means it falls below average and indicates some concerning issues. It ranks #143 out of 422 facilities in Michigan, placing it in the top half, and is #2 out of 4 in Grand Traverse County, suggesting limited local options. The facility is improving, with the number of issues decreasing from 10 in 2024 to 5 in 2025. Staffing is a strength, with a perfect 5-star rating and only 30% turnover, which is better than the state average. However, the facility has a concerning $69,430 in fines, indicating compliance problems, and there have been critical incidents, including a resident's death due to lack of supervision during meals and the development of a severe pressure ulcer for another resident. Additionally, food safety practices were found lacking, with expired items discovered in the refrigerator, raising potential health risks.

Trust Score
D
43/100
In Michigan
#143/422
Top 33%
Safety Record
High Risk
Review needed
Inspections
Getting Better
10 → 5 violations
Staff Stability
○ Average
30% turnover. Near Michigan's 48% average. Typical for the industry.
Penalties
✓ Good
$69,430 in fines. Lower than most Michigan facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 69 minutes of Registered Nurse (RN) attention daily — more than 97% of Michigan nursing homes. RNs are the most trained staff who catch health problems before they become serious.
Violations
⚠ Watch
24 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2024: 10 issues
2025: 5 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (30%)

    18 points below Michigan average of 48%

Facility shows strength in staffing levels, fire safety.

The Bad

Staff Turnover: 30%

16pts below Michigan avg (46%)

Typical for the industry

Federal Fines: $69,430

Well above median ($33,413)

Moderate penalties - review what triggered them

Chain: MEDILODGE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 24 deficiencies on record

1 life-threatening 1 actual harm
Jan 2025 5 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to assess and determine if self-administration of medications was clinically appropriate for two Residents (#18 and #49) of two ...

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Based on observation, interview, and record review, the facility failed to assess and determine if self-administration of medications was clinically appropriate for two Residents (#18 and #49) of two residents reviewed for self-administration of medications. Findings include: Resident #18 (R18) R18 was prescribed a bronchodilator (a medication that relaxes the muscles in the airways and increases air flow to the lungs) twice daily and every six hours as needed for shortness of breath. The medication was ordered to be delivered through a nebulizer (a machine that creates mist from liquid medication). On 1/29/25 at 8:55 AM, R18 was observed in his room holding a nebulizer mask to his face. The nebulizer was turned on and mist was emitting from the nebulizer mask. R18 was alone in the room without a nurse or staff member present. The medical record of R18 was reviewed on 1/29/25 at 9:02 AM. An interdisciplinary team (IDT) assessment for self-administration of medication was not located in the medical record. The care plan did not document or mention R18 self-administering medications. R18's admission assessment Nursing admission Evaluation - Part 2 - V7 section XI dated 12/22/24 read, in part: 1. Does the resident wish to self-administer medications? The response to the question was documented No with no additional comments provided on the assessment. Resident #49 (R49) R49 was prescribed a bronchodilator and anticholinergic medication (a combination of medications to relax muscles in the airways and increase air flow to the lungs) every four hours for acute and chronic respiratory failure. The medication was ordered to be delivered through a nebulizer to R49's tracheostomy (a hole in the windpipe to help with breathing). On 1/28/25 at 11:07 AM, R49 was observed in his room with a nebulizer mask to his tracheostomy. The nebulizer was turned on and mist was emitting from the nebulizer mask. R49 was alone in the room without a nurse or staff member present. The medical record of R49 was reviewed on 1/28/25 at approximately 3:00 PM. The form Self-Administration of Medications Evaluation of Resident's Ability - V2 dated 4/3/24 was the most recent document for assessment of self-administration of medication. Section F.3 of the form was the portion of the assessment for the IDT to document the determination regarding R49's ability to self-administer medications. Section F.3 was completely blank and did not contain documentation of the IDT's determination whether R49 was deemed by the IDT to be safe or unsafe to self-administer medications. The instructions on the Self-Administration of Medications Evaluation of Resident's Ability - V2 form read, in part: This form should be completed upon initial move-in for any resident who self-administers his/her medications (both oral and non-oral). The evaluation should be repeated quarterly as long as the resient [sic] continues to self-administer medications . There were no assessments for self-administration of medication for R49 after 4/3/24. The Director of Nursing (DON) was interviewed on 1/30/25 at 11:32 a.m. The DON said self-administration of medication assessments were required before residents were allowed to self-administer medications. When asked when R49 was last assessed for self-administration of medications, the DON replied 4/3/24. When asked the frequency of assessments for self-administration of medications, the DON replied, The assessments would only be done if there's a physical decline. The DON was asked if an assessment was completed to determine if R18 was clinically appropriate to self-administer medications, and she responded, It was not. The policy Medication - Resident Self-Administration of dated as reviewed/revised on 1/30/24 read, in part: .A resident may only self-administer medications after the facility's interdisciplinary team has determined which medications may be self-administered safely . Each resident is offered the opportunity to self-administer medications during the routine assessment by the facility's interdisciplinary team . The results of the interdisciplinary team assessment are recorded in the resident's medical record . The care plan must reflect resident self-administration and storage arrangements for such medication .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure appropriate assessments and timely notification...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure appropriate assessments and timely notification of a change in condition were completed per professional standards for one Resident (#10) of two resident's reviewed for respiratory infection, resulting in R10 being transferred to the emergency department with the potential for complications/worsening of influenza, including pneumonia and sepsis, as a result of delay in treatment. Findings include: Review of the Minimum Data Set (MDS) assessment, dated 11/2/2024, revealed R10 was admitted to the facility on [DATE] and had diagnoses including esophageal cancer, coronary artery disease (CAD), heart failure, diabetes, and dementia. Review of Sections J and O of the MDS assessment revealed R10 had no shortness of breath and did not use supplemental oxygen or any respiratory treatments. R10 was dependent on staff for all transfers, ambulation, bathing and dressing and required setup assistance only (helper sets up or cleans up, resident completes the activity) with eating. R10 scored 6 out of 15 (6/15) on the Brief Interview for Mental Status, indicating severe cognitive impairment. On 1/28/2025 at 11:28 a.m. a sign for Transmission Based Precautions (TBP) was observed attached to the door leading to R10's room. Certified Nursing Assistant (CNA) A and CNA B were observed donning personal protective equipment (PPE) in preparation to enter R10's room. During an interview at the time of the observation, CNA A reported PPE was necessary to wear during care of R10 for recently diagnosed influenza. R10 was observed sleeping in bed and was not using supplemental oxygen. There was no portable oxygen concentrator or tank observed in R10's room. Review of R10's electronic medication record (EMR), conducted on 1/28/2025 at 1:34 p.m., revealed no documentation of R10's recent diagnosis of influenza, including the Resident's condition prompting the need for testing. The EMR contained no documentation of signs, symptoms, assessments, or indications for the use of Droplet Precautions for infection surveillance. Further review of R10's EMR, revealed an assessment titled Pertinent Charting Initial - Infections/Signs Symptoms, dated 1/28/2025 at 3:50 p.m., which was entered by the Director of Nursing (DON) on 1/28/2025 at 2:11 p.m. Review of the documentation revealed the following: Date infection/signs and symptoms occurred: 1/28/2025. Site of Infection: influenza . Interventions: monitor for s/sx [signs and symptoms] of worsening condition and notify provider, monitor VS [vital signs] as ordered and prn [as needed] . The infection documentation did not indicate what signs or symptoms of influenza illness R10 was experiencing. On 1/29/2025 at 8:28 a.m., R10 was observed seated in bed eating breakfast. R10 was alert and asked for his television to be turned on. R10 was observed eating unassisted and was not using supplemental oxygen. At the time of the observation, the facility's Infection Preventionist, Registered Nurse (RN) D, was observed in the hallway restocking the PPE cart outside of R10's room. During an interview at the time of the observation, RN D reported R10 appeared to be feeling well in spite of his recent diagnosis of influenza A. RN D stated only residents with signs and symptoms of infection were being tested for influenza per the facility's protocol. During an interview on 1/29/2024 at 1:08 p.m., the DON was asked what the process was for documenting a change in a resident's condition, including signs and symptoms of influenza infection. The DON stated signs and symptoms of illness should be documented along with continued monitoring and respiratory assessments. The DON reported she was unaware staff were not documenting R10's respiratory and infection status, including his signs and symptoms of illness. A request for all facility policies related to changes in condition was requested from the DON at the time of the interview. During an interview on 1/29/2025 at 1:42 p.m., Licensed Practical Nurse (LPN) L reported R10 had developed a severe cough and was started on an antiviral medication. Continued review of R10's EMR, conducted on 1/30/2025 at 7:27 a.m., revealed the following: Late Entry. Effective Date: 1/27/2025, 10:20 [a.m.]. Created Date: 1/29/2025, 14:26 [2:26 p.m.]. Staff came to see me on 1/27/2025 resident had cough and decreased appetite and wasn't himself. Tested and was positive for Influenza A. The EMR had no assessment documented in response to the report of R10 developing a cough and decreased appetite on 1/27/2024. There was no documentation of respiratory assessments or infection charting in response to R10 developing a severe cough as reported by LPN L on 1/29/2025. On 1/30/2025 at 8:01 a.m., R10 was observed lying in bed and was receiving supplemental oxygen via a nasal cannula with the oxygen concentrator set to deliver 3L/min (three liters per minute). R10 nodded yes, when asked if he was feeling worse than yesterday. R10 appeared weak and did not lift his head from the pillow during the interview. During an interview on 1/30/2025 at 8:22 a.m., RN C stated he received report from the previous shift indicating R10's blood pressure and oxygen saturation level dropped overnight and R10 was now requiring the administration of supplemental oxygen to keep his oxygen saturation within an acceptable range. RN C stated he had not been in to assess R10 yet this shift. RN C was unsure if a complete respiratory assessment of R10 was done on the previous shift in response to the respiratory status change requiring administration of supplemental oxygen. RN C stated he was unsure if a provider was notified regarding R10's change in condition, then added Nurse Practitioner (NP) E wound be in the building to do rounds today and would be alerted to R10's condition. On 1/30/25 at 11:28 AM, an interview was conducted with the Infection Prevention (IP) nurse and the Director of Nursing (DON). The IP nurse stated if a resident was identified as being ill by another member of the nursing team, the IP nurse would investigate the symptoms reported by the resident, to track them accurately. If the illness was identified as Influenza or Covid 19, the IP nurse stated pertinent charting would be initiated by the nurse caring for the resident, or the IP nurse. The IP nurse and DON stated pertinent charting requires nursing staff to do vitals every four hours, in conjunction with a thorough assessment of heart and lungs. The IP nurse stated if pertinent charting has been initiated, it will turn red in the nurses' chart when not completed in that 4-hour time limit. Further review of R10's EMR and Vital Sign documentation, conducted on 1/30/2025 at 12:15 a.m., revealed R10s oxygen saturation on 1/30/2025 at 2:09 a.m. was documented as 90% on oxygen via nasal cannula. R10's prior reading on 1/28/2025 at 8:04 p.m. was documented as 90% on room air. It was noted there was no documentation of any other vital signs for R10 from 1/28/2025 at 8:04 p.m. or prior to the administration of supplemental oxygen on 1/30/2025. The EMR did not contain documentation of a complete respiratory assessment, including lung sounds and the Resident's response to the oxygen administration. There was no documentation in the EMR of provider notification of R10's change in condition which required administration of supplemental oxygen. On 1/30/2025 at 12:37 p.m., RN C was asked the status of R10's condition. RN C stated R10 keeps taking off his oxygen causing his oxygen saturation to decrease. RN C reported educating R10 on the need to keep the nasal cannula in place to ensure delivery of the oxygen. When asked if R10 had any abnormal lung sounds, RN C stated not that I noticed. RN C reported NP E was in the building and would be notified of R10's condition. RN C was observed walking down the hall toward NP E's office at that time. On 1/30/2025 at 1:12 p.m., NP E was asked if he was made aware of R10's change in condition requiring the administration of supplemental oxygen. NP E stated he was aware R10 tested positive for influenza A, but did not know R10's condition had changed, requiring oxygen, until just now being informed by RN C. NP E stated RN C was informed R10 would be included in rounds and indicated R10 may need to be evaluated in the emergency department for pneumonia. Review of R10's EMR, conducted on 1/30/2025 at 1:48 p.m., revealed the following: 1/30/2025, 13:34 [1:34 p.m.] Provider in to assess resident and recommends transfer out to [local emergency department] for evaluation. Spoke with resident daughter and she agrees with this decision. Call placed to 911 for non-emergent transfer to [emergency department] for evaluation. Review of the facility policy titled, Notification of Changes, last reviewed 1/1/2022, revealed the following, in part: The facility must inform the resident, consult with the resident physician and/or notify the resident's family member or legal guardian when there is a change . Circumstances requiring notification include: Significant change in the resident's physical, mental or psychosocial conditions such as deterioration of health . Circumstances that require a need to alter treatments. This may include: New treatment . The policy Oxygen Administration dated as reviewed/revised 10/26/23 read, in part: .Oxygen is administered under orders of a physician . Staff shall document the initial and ongoing assessment of the resident's condition warranting oxygen and the response to oxygen therapy .Staff shall notify the physician of any changes in the resident's condition, including changes in vital signs, oxygen concentrations, or evidence of complications associated with the use of oxygen .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to: 1. Accurately document a wound, 2. Determine wound ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to: 1. Accurately document a wound, 2. Determine wound etiology, 3. Ensure physician assessment and documentation of a wound, 4. Implement Enhanced Barrier Precautions (EBP), and 5. Complete wound treatments as ordered for one Resident (#32) of two residents reviewed for pressure injuries. Findings include: Resident #32 (R32) was admitted to the facility on [DATE]. A Minimum Data Set (MDS) assessment dated [DATE] documented R32 had no wounds or pressure injuries on admission to the facility. R32 had a Brief Interview for Mental Status (BIMS) score of 13 indicating he was cognitively intact. The MDS assessed functional range of motion limitations in R32's upper extremity. R32 was assessed as requiring staff assistance with bed mobility and was dependent on staff for transfers. On 1/28/25 at 12:07 PM, R32 was observed in bed with a heel elevation device under his knees. His lower extremities were externally rotated with the lateral ankles lying against the mattress of the bed. R32 said he had a wound on his ankle. When asked why the heel elevation device was under his knees, R32 said, I don't know - that's where they always put it. On 1/29/25 at 10:23 AM and 1/29/25 at 11:20 AM, R32 was observed lying on his back in bed with the heel elevation device placed under his knees. R32's ankles were directly against the mattress of the bed. A wound evaluation in R32's medical record dated 1/17/25 documented a new stage 2 pressure injury (Partial-thickness loss of skin with exposed dermis, presenting as a shallow open ulcer. Granulation tissue, slough and eschar are not present in a stage 2 pressure injury) to R32's right lateral malleolus (ankle). The pressure injury measured 1.83 centimeters (cm) x 1.14 cm x 0.1 cm (length, width, and depth respectively). The ulcer had a documented area of 1.4 square centimeters (cm²). The document revealed the presence of slough in the wound bed with a light amount of serous exudate (clear drainage). A photograph of the wound showed the wound bed to be obscured with slough. A wound evaluation dated 1/22/25 reiterated the wound was a pressure injury, stage 2 with slough present. A photograph of the wound showed the wound bed was obscured. The measurements were 1.58 cm x 0.9 cm x 0.2 cm with an area measuring 1.04 cm². A wound evaluation dated 1/29/25 documented measurements of 1.84 cm x 1.19 cm x 0.2 cm with an area measuring 1.61 cm². A photograph of the wound showed the wound bed remained obscured. The wound evaluation documented the wound as a pressure injury, stage 2 with slough in the wound bed and light serous exudate. Documentation on the form read the wound was improving despite the measurements revealing the wound was 17% longer and 33% percent wider with a 54% increase in area. A physician's order dated 1/17/25 for treatment for R32's right lateral malleolus was to cleanse the wound, apply an antimicrobial debriding agent (medication to remove debris or dead tissue from a wound), covered with gauze and a dry dressing change. The treatment was ordered to be completed daily. The Treatment Administration Record (TAR) of R32 did not contain a nurse's initials on 1/20/25 indicating the treatment was not documented completed as ordered by the physician. There were no progress notes or documentation found in the medical record indicating the treatment had been completed on 1/20/25. Physician documentation was reviewed and did not include notation or assessment of the wound on R32's right ankle. R32 did not have a physician's order or care plan for EBP. The door to R32's room did not contain signage indicating EBP were in place for R32. On 1/29/25 at 11:51 AM, Certified Nurse Aide (CNA) I and CNA J were observed assisting R32 with incontinence care while performing a mechanical lift transfer from the bed to a recliner. Neither CNA I nor CNA J were wearing personal protective equipment (PPE) aside from gloves. On 1/30/25 at 10:38 AM, Registered Nurse (RN) G was observed completing a dressing change to the wound. The right lateral malleolus had an ulcerated wound with no exudate. The wound bed was completely obscured by pale yellow slough so the base of the wound could not be visualized for depth measurement. There was erythema (redness) and swelling surrounding the wound. RN G did not wear any PPE throughout the dressing change procedure aside from gloves. RN G said nurses do not measure pressure injuries because the facility had a wound nurse who completed assessments and measurements weekly. RN G was asked the stage of the wound. RN G responded, Well, since I can't see the base of it, it's hard to tell. The wound nurse does all the staging. On 1/30/25 at 12:02 p.m., The Director of Nursing (DON) and RN K were interviewed. RN K confirmed she was the facility wound nurse and said she was certified in wounds. Wound evaluation forms were referenced and reviewed. RN K confirmed she completed the assessments and documentation of R32's wound evaluations. RN K was asked if stage 2 pressure injuries contained slough. She replied they did not. RN K was asked the stage of R32's wound. RN K said, If it's a stageable wound it would be unstageable [Obscured full-thickness skin and tissue loss in which the extent of tissue damage within the ulcer cannot be confirmed because the wound bed is obscured by slough or eschar]. RN K said the wound on R32's right ankle should be evaluated as being a possible vascular wound and not a pressure injury. However, RN K was unable to produce any documentation of an evaluation, pending testing or physician notification requesting evaluation as a vascular ulcer. RN K was asked why she consistently documented the wound as a stage 2 pressure injury if she did not think the wound was caused by pressure. RN K said the wound was a stage 2 pressure injury when it was first identified. The DON and RN K were asked for physician assessment and documentation on the wound. The DON said, Our provider doesn't assess wounds unless there's an infection or changes with the wounds. The DON was asked if residents who had wounds were placed on EBP. The DON said all residents with wounds were in EBP unless the wound was a surgical wound or skin tear. The DON said signage for EBP is placed on the door of residents who are on EBP. The DON said a physician's order and care plan were needed to place a resident in EBP. The DON was asked to review R32's medical record and confirmed there was no physician's order or care plan for EBP. The DON confirmed PPE should be worn by staff when performing high-contact activities. The DON agreed incontinence care, transferring a resident, and dressing changes on wounds constituted high-contact activities. The policy Wound Treatment Management dated as reviewed/revised 10/26/23 read, in part: .Wound treatments will be provided in accordance with physician orders, including the cleansing method, type of dressing, and frequency of dressing change .Treatment decisions will be based on: a. Etiology of the wound: i. Pressure injuries will be differentiated from non-pressure ulcers . The policy Enhanced Barrier Precautions (EBP) dated as reviewed/revised 3/26/24 read, in part: .It is the policy of this facility to implement enhanced barrier precautions for the prevention of transmission of multidrug-resistant organisms .Enhanced barrier precautions refer to an infection control intervention designed to reduce transmission of multidrug-resistant organisms that employs targeted gown and gloves use during high-contact resident care activities . Even if the resident is not known to be infected or colonized with a MDRO, an order for enhanced barrier precautions will be obtained for residents with any of the following: i. Wounds . High-contact resident care activities to consider include .Transferring d. Providing personal hygiene .f. changing briefs or assisting with toileting .h. Wound care .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to provide proper infection control measures pertaining to indwelling catheters (a tube inserted into the bladder to accommodate...

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Based on observation, interview, and record review, the facility failed to provide proper infection control measures pertaining to indwelling catheters (a tube inserted into the bladder to accommodate emptying of the bladder) for one Resident (#44) of four residents reviewed for indwelling catheters. This deficient practice resulted in the potential for infections and illness. Findings include: Resident #44 (R44) Review of R44's electronic medical record (EMR) revealed an admission date of 3/27/19 with diagnoses including neuromuscular dysfunction of bladder. R44's 11/28/24 Minimum Data Set (MDS) assessment revealed a Brief Interview for Mental Status (BIMS) score of 15/15 indicating no cognitive impairment. R44 was also marked on the MDS for the use of an indwelling catheter. On 1/28/25 at 1:19 p.m., R44 was observed sitting in a recliner chair located in her room. An indwelling catheter urinary collection bag was observed uncovered and on the floor with the drainage tube completely flat on the ground. Approximately 300 cc (cubic centimeters) of urine was visible inside the bag. On 1/29/25 at 9:17 a.m., R44 was observed sleeping in her recliner chair in her room. An indwelling catheter urinary collection bag was observed uncovered and on the floor with the drainage tube tip touching the ground. On 1/29/25 at 1:03 p.m. an observation of R44's indwelling urinary catheter bag on the floor was conducted with Registered Nurse (RN) K. RN K confirmed R44's catheter bag should not be on the floor because of the concern for infections. On 1/30/25 at 11:53 a.m. an interview was conducted with the Director of Nursing (DON). The DON confirmed indwelling urinary catheter bags should remain off the floor and in a privacy bag. Review of the facility's Catheter Care Procedure - Urinary revised 12/28/23 read, in part, It is the policy of this facility to provide catheter care to all residents that have an indwelling catheter in an effort to reduce bladder and kidney infections . The policy did not identify that urinary catheter bags should remain off the floor.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure completion of respiratory assessments for one R...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure completion of respiratory assessments for one Resident (R10) receiving supplemental oxygen and to ensure supplemental oxygen was administered per physician order for one Resident (R32) of two residents reviewed for oxygen administration, resulting in the potential for unidentified worsening of condition and administration of unwarranted respiratory treatments. Based on observation, interview and record review, the facility failed to: 1. Ensure completion of respiratory assessments for residents receiving supplemental oxygen, and 2. Ensure oxygen was administered per physician orders, for two Residents (#10 ) of two residents reviewed for respiratory care and services, resulting in the potential for unidentified worsening of condition and administration of unwarranted respiratory treatments. Findings include: Resident #10 (R10) Review of the Minimum Data Set (MDS) assessment, dated 11/2/2024, revealed R10 was admitted to the facility on [DATE] and had diagnoses including esophageal cancer, coronary artery disease (CAD), heart failure, diabetes, and dementia. Review of Sections J and O of the MDS assessment revealed R10 had no shortness of breath and did not use supplemental oxygen or require any respiratory treatments. On 1/28/2025 at 11:28 a.m. R10 was observed sleeping in bed. R10 was not using supplemental oxygen, and no portable oxygen concentrator or tank was observed in R10's room. On 1/30/2025 at 8:01 a.m., R10 was observed lying in bed. R10 was receiving supplemental oxygen via a nasal cannula with the oxygen concentrator set to deliver 3 L/min (three liters per minute). During an interview on 1/30/2025 at 8:22 a.m., RN C stated he received report from the previous shift indicating R10's blood pressure and oxygen saturation level dropped overnight and R10 was now requiring administration of supplemental oxygen to keep his oxygen saturation within an acceptable range. RN C stated he was unsure if a complete respiratory assessment of R10 was performed on the previous shift in response to the change in condition requiring administration of supplemental oxygen. RN C stated the process was to treat the resident, then notify the provider of the situation and obtain an order for treatment. RN C reported he was unsure if a provider was notified regarding R10's need for supplemental oxygen. Review of R10's EMR including vital sign documentation, conducted on 1/30/2025 at 12:15 p.m., revealed R10's oxygen saturation was recorded as 90% on oxygen via nasal cannula on 1/30/2025 at 2:09 a.m. with a prior reading noted of 90% on 1/28/2025 at 8:04 p.m. There was no documentation of R10's vital signs from 1/28/2025 at 8:04 p.m. or on 1/29/2025 prior to the administration of supplemental oxygen on 1/30/2025. The EMR did not contain documentation of a complete respiratory assessment, including lung sounds and the Resident's response to the oxygen administration. There was no documentation in the EMR of provider notification of R10's need for the administration of supplemental oxygen. Resident #32 (R32) R32 was admitted to the facility on [DATE] with a diagnosis of chronic obstructive pulmonary disease. An MDS assessment dated [DATE] documented R32 was not admitted on supplemental oxygen but was placed on supplemental oxygen while a resident in the facility. R32 had a physician's order dated 11/15/24 for supplemental oxygen at one liter per minute (lpm). On 1/28/25 at 12:06 PM, R32's oxygen concentrator was observed set at three and a half lpm of supplemental oxygen. Multiple observations were made of R32's oxygen concentrator set at three and a half lpm on 1/28/25 at 2:27 PM, 1/29/25 at 10:22 AM, and 1/29/25 at 11:22 AM. On 1/29/25 at 11:54 AM, Registered Nurse (RN) G was asked the prescribed flow rate of supplemental oxygen for R32. RN G said, I think it's two [lpm], but I'd have to check. RN G was informed the flow rate was prescribed for one lpm per the physician's order. The care plans for R32 included a care plan initiated on 11/15/24 for impaired pulmonary/respiratory status. An intervention on the care plan read: oxygen as ordered. An oxygen saturation summary report was reviewed from R32's date of admission to the facility through 1/29/25. The report documented R32 received supplemental oxygen at two lpm on 12/5/24, 12/25/24, 1/1/25, 1/6/25, 1/9/25, 1/13/25, and 1/27/25. A review of R32's physician's order history did not reveal any discontinued, amended, or additional oxygen orders. The only order in the record was for one lpm of supplemental oxygen. The Director of Nursing (DON) was interviewed on 1/30/25 at 11:32 AM. The DON said supplemental oxygen is to be administered in accordance with physicians' orders. The DON said the facility does not have standing orders for supplemental oxygen. The DON confirmed there were no standing orders or parameters when oxygen flow rates or delivery can be modified by nurses. The DON agreed supplemental oxygen delivery rates cannot be amended in the absence of a physician's order to do so. The policy Oxygen Administration dated as reviewed/revised 10/26/23 read, in part: .Oxygen is administered under orders of a physician . Staff shall document the initial and ongoing assessment of the resident's condition warranting oxygen and the response to oxygen therapy .Staff shall notify the physician of any changes in the resident's condition, including changes in vital signs, oxygen concentrations, or evidence of complications associated with the use of oxygen .
May 2024 2 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This deficiency pertains to Facility Reported Incident (FRI) #MI00144562. Based on observation, interview, and record review, th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This deficiency pertains to Facility Reported Incident (FRI) #MI00144562. Based on observation, interview, and record review, the facility failed to provide adequate supervision per the plan of care for three residents (Residents #508, #509, and #510) during mealtimes. This deficient practice resulted in two choking/aspiration events for Resident #509 which resulted in hospitalization and subsequent death. Findings Include: The Immediate Jeopardy began on 5/5/24 at 2:40 PM when the facility failed to provide supervision during a mealtime for a resident (Resident #508) with a known history of choking/aspiration. This resulted in R508 experiencing a choking event in his room. R508 experienced a subsequent choking event on 5/7/24 at 6:24 PM when R508 was left unsupervised on two different occasions in the dining room during a dinner time meal and was found unresponsive. R508 required life-saving efforts and was ultimately transported to a local hospital where he later expired. The Nursing Home Administrator (NHA), Senior Regional NHA, and Director of Nursing (DON) were notified of the immediate jeopardy on 5/16/24 at 12:10 PM. At that time, a written removal plan was requested from the facility. This surveyor confirmed by interview and record review that the immediacy was removed on 5/16/24 at 3:35 PM, however, noncompliance remains at the potential for more than minimal harm due to sustained compliance which has not been verified by the State Agency (SA). Resident #508 (R508): Review of R508's electronic medical record (EMR) revealed admission to the facility on 5/4/24 with diagnoses including history of traumatic brain injury (TBI), dysphagia (difficulty or inability to swallow), and chronic obstructive pulmonary disease (COPD). Review of R508's Brief Interview for Mental Status (BIMS) assessment revealed a score of 00, indicative of severe cognitive impairment. Review of R508's discharge summary from the acute care hospital revealed the following: .Dysphagia: it was noted last week that he is impulsive with eating, and this may in part cause him to choke/cough when eating . Review of R508's Speech Therapy Clinical Swallowing Evaluation at the acute care hospital on 4/25/24 revealed the following recommendations: .he [R508] is noted to be an impulsive/fast eater per many recent ST [speech therapy] swallowing evaluations .if speed of intake is an ongoing issue, recommend direct supervision/assist w/ [with] pacing during meals. This has been recommended during each swallow assessment in the past . Review of R508's Nursing admission Evaluation dated 5/4/24, indicated the following: 1. Eating: The ability to use suitable utensils to bring food and/or liquid to the mouth and swallow food and/or liquid once the meal is placed before the resident. Supervision or touching assistance, was selected by the evaluator. 2. Most support needed for eating. Supervision/cueing needed, was selected by the evaluator. Review of a Nursing to Dietary diet order form dated 5/4/24 completed by Registered Nurse (RN) E revealed the following: .[R508] is a feed. On 5/16/24 at 11:25 AM, a phone interview was conducted with RN E who verified she completed R508's Nursing admission Evaluation and Nursing to Dietary diet order form on 5/4/24. RN E stated she indicated R508 required supervision and cueing with eating on the Nursing admission Evaluation because, the hospital told me that he stuffs his mouth and doesn't swallow and just keeps putting more and more in [his mouth]. RN E stated she talked with R508's sister/guardian [Guardian F] who stated R508 needed frequent cues to slow down when eating due to his impulsivity. RN E was asked for clarification behind the meaning of, [R508] is a feed on the Nursing to Dietary diet order form. RN E said, he [R508] has to have supervision to eat, he can't eat by himself . I meant that somebody has to be in his direct presence, they can't leave him alone in the room with his tray . On 5/16/24 at 8:20 AM, an interview was conducted with Occupational Therapist (OT) O who verified Guardian F was present at the time of her evaluation. OT O stated Guardian F revealed R508 needed supervision whenever he was eating. OT O recalled Guardian F was feeding R508 peanuts at the time of her evaluation and continued to repeat, chew, chew, chew! to cue R508 and reduce the risk of choking. Review of OT Evaluation and Plan of Treatment signed 5/5/24 read, in part: .Medial hx (history): .impulsive and eats to [sic] fast . Prior Level(s) of Function: .Eating = Supervision or touching assistance (Patient is impulsive and eats very fast. 'Tries to shove whole piece of toast in his mouth' per sister [Guardian F]) . Review of R508's progress notes revealed the following entry on 5/5/24 at 2:40 PM, written by Licensed Practical Nurse (LPN) D: Resident left unsupervised for meal. Resident observed coughing up hot dog during lunch. Checked O2 [oxygen saturation] mid 80s [percent saturation] and pulse [heart rate] in 120s .nurse called on-call provider and got [an] order for 2 liters O2 to maintain O2 sat [saturation] 92% and above . On 5/15/24 at 12:36 PM, a phone interview was conducted with Certified Nursing Assistant (CNA) C who verified she passed lunch trays on R508's hallway on 5/5/24. CNA C stated she attempted to locate R508's diet order and level of supervision in the EMR system but was unable to find the orders. CNA C indicated she asked the floor nurse, LPN D, of R508's diet orders and eating assistance requirements. CNA C indicated LPN D stated R508 was on a regular diet, therefore she subsequently placed the meal tray, which consisted of a hot dog, in front R508 and left him unattended in his private room. CNA C stated she went on a break soon after delivering R508's lunch tray, and it wasn't until after she returned from break that she learned R508 experienced a choking event. Upon return CNA C stated CNA B informed her R508 required supervision when eating. CNA C stated, I felt like an idiot, because I didn't know that [R508 required supervision during meals]. It wasn't in his chart or in the computer . You feel dumb and helpless when things like this happen. There's a lack of communication in the facility, especially regarding newly admitted patients and their diet orders. A lot of times we're [nursing assistants] scrambling around trying to figure out what they [residents] can eat or how they transfer . On 5/15/24 at 10:00 AM, an interview was conducted with CNA B who verified she worked with CNA C on 5/5/24. CNA B stated she passed R508's room and noticed [R508] was rigid in his chair and his whole body was shaking like he was having a seizure. CNA B stated R508 was positioned in his wheelchair with his tray table in front of him, his chin was down toward his chest, his feet were sticking straight out, and his arms were out to his sides. CNA B indicated, his jaw was open a little bit and the hot dog was partially chewed and falling out of his mouth. CNA B stated she immediately grabbed a napkin off the lunch tray and began removing partially masticated hot dog from R508's mouth. CNA B stated, I held him so he wouldn't fall out of his chair because he was rigid .I called his name, and he didn't respond. I kept trying to get food to come out of his mouth . CNA B indicated R508 snapped out of it after approximately 20-30 seconds and she then yelled for LPN D for assistance. CNA B recalled, When I first went in the room, I noticed his lips were a blue or purplish color. CNA B stated she was unsure why R508 did not receive supervision during the lunch time meal. On 5/15/24 at 10:20 AM, an interview was conducted with LPN D who verified he responded to R508's choking incident on 5/5/24 after CNA B reported R508 had food coming out of his mouth, was shaking, and his lips were turning blue. LPN D stated he entered R508's room and noticed he was shaking a bit because, he had a lot of coughs backed up and was trying to breathe. LPN D stated R508's oxygen saturation would not exceed 85% following the choking event, when previously they had been around 95% on room air. LPN D indicated he called the on-call provider for an order of supplemental oxygen and chest x-rays but did not report the seizure-like activity, the discoloration of R508's lips, nor did he request a diet texture downgrade. When LPN D was asked why the change in R508's condition was not disclosed to the on-call provider, he stated R508 did not have a history of seizures and LPN D was most concerned about his low oxygen saturation. LPN D stated no changes to R508's diet order were made following the choking incident on 5/5/24 and admitted , I didn't let [the DON] know [about the choking incident] which was my bad .she probably would have told me to downgrade the diet but I didn't know I could do that as a nurse . LPN D verified R508 was supposed to be supervised during meal times, but CNA C had not heard him report it. LPN D stated after he notified Guardian F of the choking event she disclosed R508 was so impulsive that he attempted to consume the plastic cracker sleeve when eating a snack on the day of his admission. On 5/15/24 at 12:53 PM, a telephone interview was conducted with Nurse Practitioner (NP) P who verified she was on-call on 5/5/24. NP P stated she was not notified R508 experienced seizure-activity during the choking incident on 5/5/24. NP P indicated based on standards of practice she would have likely sent R508 to the hospital for further evaluation if he did not have a history of seizures. Review of R508's medical history did not reveal a history of seizures. Review of the Nursing to Physician communication binder located at the nursing station revealed the following entry on 5/5/24: .[R508] had aspiration on food. Diet may need to be downgraded . Review of R508's EMR revealed a diet order change on 5/6/24 at 9:42 AM that read, Level 3 texture, regular fluid, thin consistency. Review of R508's Plan of Care revealed a revised intervention on 5/6/24 that read, EATING: Supervision - offer assistance with meal setup as needed. To eat in the dining room, with staff supervision. Review of a Diet Order/Change Form signed by Unit Manager/RN H on 5/6/24 revealed a checked box that read Feeding Assistance needed for R508. On 5/16/24 at 11:02 AM, an interview was conducted with Unit Manager/RN H who stated she downgraded R508's diet due to the report of the choking incident that occurred over the weekend. RN H stated, [LPN D] is a new employee and did not know how to put a diet change order in or notify the physician of a diet change which was why the change was delayed. On 5/15/24 at 11:45 PM, an interview was conducted with Speech Language Pathologist (SLP), G who stated he was made aware of R508's choking incident on the morning of 5/6/24 during a managerial meeting. SLP G evaluated R508 after the breakfast meal on 5/6/24. SLP G stated he evaluated R508 eating a cakey textured food which he was able to physically chew but, .he wanted to eat the whole thing. He had poor safety awareness. SLP G stated he then had a discussion with Unit Manager/RN H about the diet downgrade. SLP G said, I told the nurse [Unit Manager/RN H] that [R508] needed supervision . the diet downgrade was safe, but it wasn't necessarily the intervention I would have placed. [R508]'s risk of choking wasn't due to his inability to chew a regular diet; it was his impulsivity. SLP G was asked his expectation for the meaning of supervision who stated, Eyes-on the resident and being able to provide cues or assistance. SLP G was asked if R508 could safely be left alone while consuming a meal to which he replied, No. During a follow up interview on 5/16/24 at 2:49 PM, SLP G reiterated, Downgrading his diet was a safe option, it did not harm him in anyway. But it's the impulsivity that's the root cause [of R508's choking risk]. Review of SLP Evaluation and Plan of Treatment for R508, signed 5/6/24 read, in part: 1.poor carryover with swallow precautions. Benefits from close supervision with all PO [by mouth] intake to promote safety and overall tolerance . 2.Reported tolerance with Reg [regular] texture solids during hospitalization though noted to have significant impulsive behaviors and recommend supervision/assistance with meals. Patient noted to have overt difficulty with intake of hot dog over weekend and nursing staff subsequently downgrading diet to L3 [Level 3] texture solids. Continues to benefit from supervision/feeding assistance to promote swallow safety . 3.Diet downgraded to L3 following overt difficultly with reg texture hot dog. Continues to benefit from closer supervision and/or feeding asisstance [sic] given poor carryvoer [sic] with swallow safety precautions . 4.Supervision: How often does patient require supervision/assistance at mealtime d/t [due to] swallow safety = 91-100% of the time. Review of a Therapy to Nursing Communication, dated 5/6/24 at 3:11 PM read: SLP notified of overt difficulty observed with intake of reg texture solids over the weekend. RN initiated diet downgrade to L3 texture solids. Patient will benefit from 1:1 or close supervision during meals to promote swallow safety and improve carryover with recommended compensatory swallow strategies. On 5/15/24 at 2:49 PM, a follow-up interview was conducted with SLP G who reported compensatory swallow strategies include alternating solids and liquids, taking small bites, pacing, and monitoring for choking or swallowing during meals. SLP G was asked if he provides education to direct-care staff on supervision expectations during mealtimes. SLP G stated, If there is an emergent need, I'm going to the CNA and floor nurse. On the back end, I write a communication [in the EMR system] and it goes to the nursing staff. I'm generally not providing hands-on, one-to-one education. On 5/15/24 at 9:02AM, a phone interview was conducted with Guardian F who stated she discussed R508's prior level of function, medical history, and rehab goals with the Interdisciplinary Team (IDT) on 5/7/24 around 10:30 AM for a discharge planning meeting/evaluation. Guardian F stated the team discussed the hot dog choking incident at length, and the facility reassured her they were able to provide R508 with the supervision he required to mitigate the risk of choking. Guardian F stated, .I asked if the facility was capable of handling [R508] and his diagnoses, especially the TBI which causes him to be impulsive . I asked three different nurses, I was worried about him and his well-being . they said, 'yes, yes, absolutely.' Review of the Discharge Planning Evaluation signed 5/7/24, did not indicate R508's history of choking secondary to his impulsivity, the choking event that occurred at the facility on 5/5/24, or implementation of interventions to prevent future instances of choking. Review of R508's EMR revealed the following progress notes: 1. 5/7/24 at 6:45 PM: Responded to code blue with crash cart and set up suction, other nurses entered to attend as well and began performing Heimlich maneuver. Left room and contacted 911 . 2. 5/7/24 at 7:00 PM: Notified [Guardian F] per phone that [R508] left the building per EMS [Emergency Medical Services] for [local hospital] . 3. 5/7/24 at 11:32 PM: .1824 [6:24 PM] CNA came out of dining room yelling code blue . I immediately ran into the dining room to assess the patient. He was unresponsive and not breathing. Heimlich attempted without success. Another nurse tried 5 Heimlich maneuvers without success. 1826 [6:26 PM] patient lowered to the ground. Patient airway suctioned. Negative pulse check, called for AED [automated external defibrillator] .CPR [cardiopulmonary resuscitation] initiated .patient mouth suctioned CPR continued . Police arrived on scene .1833 [6:33 PM] EMS arrived . Review of a Witness Statement written by RN E read, in part: .I heard her [CNA I] come out and say 'we have a code blue!' from the dining room . I went straight into assess the patient .once I got there, he was slumped over, non-responsive, not breathing . [RN J] did a sternal rub, there was no response, he was ashen, grey at that point. Still not breathing . [RN K] did suction him .she had one hand on the mask and one hand on the bag, it was a mix of spit and some tuna that was coming out of the suction . Review of a Witness Statement written by RN K read, in part: .I heard the code paged, I entered the dining room .I pulled a glob of tuna out of his mouth and suctioned some [tuna] out of his mouth . Review of a Witness Statement written by RN J read, in part: .we laid him down to attempt suction, food was noted in his mouth, resting on his tongue . On 5/14/24 at 3:15 PM, an interview was conducted with CNA I who stated she was present in the dining room on 5/7/24 and called the code blue for R508. CNA I stated R508 was seated in a high back wheelchair at a dining room table with his back facing the dining room entrance. CNA I stated, He was getting done with his tuna fish sandwich, he ran out of his drink, so I asked him if he wanted more juice. He said he did, so I stepped out of the dining room door and asked for more juice .when I came back, his head was slumped in his chair, and he did not respond to my voice or touch to the shoulder . I ran to the door and shouted, 'code blue!' . Review of a Witness Statement written by CNA I read, in part: .he ate about half if [sic] the sandwich and half his drink. [CNA L] and I went to look at the binder, he had half his sandwich left .he fed the last half sandwich to himself .not even a minute was I looking at the book with [CNA L], she showed me the bread was fine and then I returned to him . I was aware he needed supervision, the day prior when I came to work, [RN M] told me he had problems choking and needs to be watched . On 5/15/24 at 9:11 AM, a follow-up interview was conducted with CNA I for clarification of the events leading up to the code blue for R508. CNA I revealed she had left R508 unattended earlier during the meal to check the binder on the counter which references residents' level of required assistance and lists acceptable food options according to prescribed diet texture. CNA I stated R508's meal ticket indicated he was on a level 3 diet, and she wanted to confirm that a tuna fish sandwich was an acceptable option. CNA I stated, [R508] had his tray in front of him. He already had started eating at that point, about half his sandwich was gone. I wanted to verify it was the correct food, so I walked to the counter with [CNA L] and looked in the binder. CNA I was asked how long R508 was left attended to which she replied, Just a few minutes .I just looked and came back. CNA I was unable to recall the amount of tuna fish sandwich that remained by the time she returned to the table. Review of a Witness Statement written by CNA L read, in part: [CNA I] and I were passing trays in the dining room together, we got all the trays out . [CNA I] asked me a question about level 3 diets, she asked if they were a level 3 diet what does it consist of, I said they are allowed to have bread, we went over to the book to look at [it] . On 5/15/24 at 12:26 PM, an interview was conducted with CNA L who verified she helped with the dinner-time meal on 5/7/24. CNA L stated CNA I asked her what a level 3 diet consisted of. CNA L stated both she and CNA I walked to the dining room counter and referenced the book together. CNA I was asked how long they referenced the book together while R508 was eating unsupervised to which she replied, probably 10 minutes. Review of a Witness Statement written by the NHA read, in part: . [The DON] and I verified the tray following the event. We noted the sandwich was gone and the 4oz (ounce) beverage had been drunk . Review of R508's hospitalization records from 5/7/24 to 5/14/24 read, in part: .Pt [patient] choked on & aspirated tuna salad during dinner, becoming unresponsive . pt arrived to [local hospital] ED [emergency department] in acute hypoxic resp [respiratory] failure and was immediately intubated .that became clogged with tuna .pt noted to have significant volume of aspirated food throughout airway .he seized after arriving to the ICU [intensive care unit] likely as a result from prolonged hypoxia [low blood oxygen levels] . .Pt is known to be impulsive secondary to TBI and reportedly eats very fast w/ [with] frequent aspiration episodes .he was eating .tuna salad for dinner when he began choking, ultimately becoming unresponsive .EMS crew removed tuna salad from his mouth . Pt hypoxic .upon arrival to [local hospital] ED and was immediately intubated .with copious amounts of tuna salad noted throughout airway. Tuna removed to the best of his [ED physician's] ability, however .became clogged w/ inability to bag patient. .I [physician] was able to .intubate the patient visualizing the glottis, as well as a very large amount of what appears to be tuna salad in the posterior pharynx and the glottis and I suspect behind .patient became hard to bag and the tube was suctioned and really revealed a large amount of .tuna fish salad .saturation dropped and the tube was removed .I suspect the ET [endotracheal] tube got clogged with tuna salad . the respiratory therapist did suction numerous and multiple bits of food from the ET tube . We [physician and R508's family] reviewed that I do not feel he will return to his functional baseline and that if he were to come out of coma, an unlikely event, he would likely need 24/7 care including feeding, mobility, and toileting. We discussed how the ongoing seizure activity supports a significant degree of brain damage from the anoxia . .REASON FOR PRESENTATION: .presents to [local hospital] ED after a choking episode while at [Facility Name] for rehab. Pt choked on & aspirated tuna salad during dinner, became unresponsive . Patient was admitted to the ICU. He was maintained on mechanical ventilation .he was started on multiple antiepileptic drugs for intractable seizures. The patient failure to improve despite our best efforts. After discussion with the family the patient became comfort measures and was eligible for organ donation. The patient had a DCD [Donation After Cardiac Death] on 5/24/2024 at 1554 [3:54 PM] . .date of death : 5/14/24 CAUSE OF DEATH/DIAGNOSES AT TIME OF DEATH Acute hypoxic respiratory failure Aspiration pneumonia Cardiac arrest Anoxic brain injury with resulting seizure disorder Hyponatremia Myocardial injury . On 5/16/24 at 9:48 AM, an interview was conducted with the Senior Regional NHA, the NHA, the DON, and regional RN N. The DON verified that based on R508's medical history and acute care discharge summary, R508 required oversight, cueing, and supervision with eating due to his well-documented history of impulsivity which resulted in a choking/aspiration risk. The DON confirmed she was unaware of R508's initial choking event that occurred on 5/5/24 until she was informed during report upon arriving to work on 5/6/24. The DON confirmed LPN D was unaware of the protocol following a choking incident, including downgrading the diet and notifying the DON and/or physician. The DON stated, I would have probably downgraded the diet [on 5/5/24] if I would have known about the choking incident. The Senior Regional NHA, the NHA, and the DON all confirmed R508 should have been supervised during the lunch meal on 5/5/24. When the DON was asked if LPN D should have reported R508's seizure-like activity and discoloration of his lips to the on-call provider she stated, He [LPN D] didn't witness any seizure activity and there was nothing to alert him [of the seizure activity]. The Senior Regional NHA added, [LPN D] didn't think he [R508] had a seizure. Both LPN D and CNA B's witness statements were reviewed which stated, .food coming out of his mouth, he was shaking, and his lips were turning blue, and, he was not talking or responding ., respectively. The Senior Regional NHA stated, It's not the CNA's place to say if he had a seizure. When asked who the appropriate person would be to make that determination, the DON stated, The physician. CNA I witness statements and interviews were reviewed with the Senior Regional NHA, the NHA, the DON, and regional RN N which confirmed CNA I left R508 unattended twice during the 5/7/24 dinner meal. The Senior Regional NHA stated, I don't know what to say to you, that's not what I heard . I was told he [R508] was never left unattended with his food. When CNA I's witness statement was reviewed which read, he ate about half if [sic] the sandwich and half his drink. [CNA L] and I went to look at the binder, he had half his sandwich left .he fed the last half sandwich to himself .not even a minute was I looking at the book with [CNA L] the NHA replied, She [CNA I] never told us she left [R508 unattended]. All parties confirmed R508 was care planned for direct supervision in the dining room at mealtimes at the time of the incident on 5/7/24. Resident #509 (R509): Review of R509's EMR revealed admission to the facility on 4/19/24 with diagnoses including cerebral infarction (stroke), dysarthria (difficulty speaking), and dysphagia. Review of R509's Brief Interview for Mental Status (BIMS) assessment revealed a score of 9, indicative of moderate cognitive impairment. Review of R509's Plan of Care read, in part: .EATING: 1 person assist, 1:1 supervision, initiated 5/8/24. On 5/15/24 at approximately 1:40 PM, R509 was observed eating lunch in the A-side dining room. Two facility staff members, Resident Voice/Staff Member Q and Registered Dietitian (RD) R were in the dining room. R509 was observed with a meal tray placed in front of her with no staff supervision. R509 was observed eating for the duration of her meal without receiving cueing or assistance from staff. On 5/15/24 at 1:50 PM, an interview was conducted with the DON regarding facility personnel expectations in the dining rooms during mealtimes. The DON indicated there should be two staff members in the dining room as, a rule of thumb. When asked if the staff members should be a CNA she replied, Yes. The DON was asked if a non-CNA could assist in the dining and stated, As long as they're not providing direct care or feeding. On 5/15/24 at 2:46 PM, a follow up interview was conducted with the DON and Resident Voice/Staff Member Q. The DON was asked her expectations for a resident who required 1 person assist or 1:1 supervision during mealtimes. The DON stated she considered 1:1 supervision to be, sitting next to the resident, providing cues and assistance, and being able to visualize the resident. Resident Voice/Staff Member Q was asked if she was aware of any residents in the dining room who required 1:1 supervision during mealtime to which she replied, No. Review of R509's meal tray card read, Alerts: 1:1 feeding assistance, supervision with meals. On 5/15/24 at 2:49 PM, an interview was conducted with SLP G who verified R509 required 1:1 supervision during mealtimes. When asked why R509 required 1:1 supervision, SLP G stated, Because she has zero motivation to feed herself . she's a failure to thrive. If she has one-on-one assistance, she'll accept that assistance [and eat]. When asked his definition of 1:1 assistance, SLP G replied, Eyes-on the resident, cueing, helping her feed herself. Resident #510 (R510): Review of R510's EMR revealed initial admission to the facility on [DATE] with diagnoses including dysphagia, cognitive communication deficit, and schizophrenia. Review of R510's most recent Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 10, indicative of moderate cognitive impairment. Review of R510's Plan of Care read, in part: .EATING: 1 person assist, initiated on 12/9/24. On 5/16/24 at 7:35 AM, R510 was observed in the East-side dining room in a high back wheelchair in the rear left corner with his back facing the dining room entrance. At 7:39 AM, the Assistant Director of Nursing (ADON) was observed placing R510's tray in front of him then walking away and leaving him unsupervised. R510 was observed eating the entirety of his breakfast meal without assistance from staff. Review of discharge instructions from an acute care hospital, dated 12/9/23, read, in part: .Diet after discharge: dysphagia diet . Will need 1:1 assist. Hx [history] of choking on solids . Review of a Progress Note written by written by NP S on 12/11/23 read, in part: .He [R510] is on a modified diet and recommended to have one-to-one feeding assist . Dysphagia, unspecified type: history of aspiration pneumonia .recommend to have 1:1 feed assist . Review of R510's progress notes revealed the following entries: 1. 12/9/23: .requires assist and supervision with meals-recent aspiration pneumonia . 2. 12/10/23: .resident drinks very fast and requires staff to assist with eating and drinking . 3. 12/12/23: .low safety awareness, impulsive 1-1 assist/sup [supervision] for feeding . 4. 12/13/23: .recommend 1:1 feeding assistance with all intake. 5. 12/14/23: .resident drinks very fast if left unattended during meals . Review of R510's most recent SLP Evaluated, dated 2/1/24, read, in part: .P[TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

This deficiency pertains to Intake #MI00144052 and Facility Reported Incident (FRI) #MI00144263. Based on interview and record review, the facility failed to provide pharmaceuticals for one resident (...

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This deficiency pertains to Intake #MI00144052 and Facility Reported Incident (FRI) #MI00144263. Based on interview and record review, the facility failed to provide pharmaceuticals for one resident (Resident #502) of three residents reviewed for pharmacy services. This deficient practice resulted in Resident #502 going without administration of a prescribed medication for an extended period of time resulting in increased likelihood of exacerbation of symptoms. Findings include: Resident #502 (R502): Review of R502's Electronic Medical Record (EMR) revealed a most recent admission to the facility on 8/10/22 with diagnoses including achondroplasia (a genetic bone growth disorder that leads to short-limbed dwarfism), post-traumatic stress disorder (PTSD), recurrent depressive disorder, adjustment disorder, anxiety disorder, and Raynaud's syndrome (a condition that causes the blood vessels in the extremities to narrow, restricting blood flow). Review of R502's Brief Interview for Mental Status (BIMS) assessment revealed a score of 15, indicative of intact cognition. Review of Intake #MI00144052 read, in part: .Complainant [Guardian T] states [R502] didn't get her heart medication for four days. From Sunday, 4/14/24-4/18/24 . complainant states she wasn't notified of the medication issues . Guardian T was called on 5/13/24 at 2:06 PM and again on 5/14/24 at 8:37 AM to verify the allegation details. Guardian T did not return this surveyor's phone calls by the time of survey exit. On 5/24/24 at 9:32 AM, an interview was conducted with R502 who stated she went four days without the prescribed medication Nifedipine. R502 reported when she asked the nursing staff about her missing prescription, they continued to report it was due to, pharmacy issues. R502 confirmed she is prescribed Nifedipine due to her diagnosis of Raynaud's syndrome. When asked if R502 experienced any negative consequences from going without the medication, she stated, I had anxiety from going without the medication . I had some chest pain, but I'm unsure if that was from the lack of medication or from anxiety. R502 also endorsed feelings of fatigue. Review of R502's physician orders revealed: NIFEdipine Capsule 10 MG (milligrams); Give 1 capsule by mouth two times a day for Raynaud's. Review of R502's Medication Administration Regimen (MAR) for the month of April 2024 revealed missed administrations of Nifedipine (indicated by 9 - other/see progress note in the MAR) on the following days: 1. 4/14/24: 8:00 PM dose. 2. 4/15/24: 8:00 AM and 8:00 PM doses. 3. 4/16/24: 8:00 AM and 8:00 PM doses. 4. 4/17/24: 8:00 AM and 8:00 PM doses. 5. 4/18/24: 8:00 AM dose. Review of R502's EMR revealed the following progress notes: 1. 4/14/24 at 19:07 [7:07 PM]: NIFEdipine Capsule 10 MG .waiting for delivery. 2. 4/15/24 at 7:52 AM: NIFEdipine Capsule 10 MG .not available. 3. 4/15/24 at 19:00 [7:00 PM]: NIFEdipine Capsule 10 MG .waiting for delivery. 4. 4/16/24 at 8:39 AM: NIFEdipine Capsule 10 MG .not available. 5. 4/16/24 at 20:13 [8:13 PM]: NIFEdipine Capsule 10 MG .on order. 6. 4/17/24 at 8:07 AM: NIFEdipine Capsule 10 MG .not available. 7. 4/17/24 at 19:00 [7:00 PM]: NIFEdipine Capsule 10 MG .waiting for delivery. 8. 4/18/24 at 7:38 AM: NIFEdipine Capsule 10 MG .medication is unavailable, on order from pharmacy. Review of the facility's correspondence history with the pharmacy supplier revealed Unit Manager/Registered Nurse (RN) V first called to inquire about the missing prescription on 4/17/24 at 6:38 PM, 3 days after the initial missed administration. Review of a progress note written by the Nursing Home Administrator (NHA) dated 4/18/24 at 16:24 [4:24 PM] read, in part: This writer received a phone call from resident's [R502's] guardian [Guardian T] in regards to medication that resident has not yet received for Raynaud syndrome . NP [nurse practitioner] to follow up . Review of a progress note written by NP S dated 4/19/24 read, in part: .she [R502] is being seen today for reports of chest pressure .it is being reported that Nifedipine doses had not been delivered, resulting in a few missed doses. Patient reports potentially having some anxiety that contributed to the chest pressure . On 5/15/24 at 11:52 AM, a phone interview was conducted with Registered Pharmacist (RPh) W at [pharmacy supplier]. RPh W confirmed R502's Nifedipine prescription was delivered to the facility on 4/18/24 at 8:33 AM. When asked about potential side effects from the sudden cessation of the medication, RPh W stated, There's potential for exacerbation of Raynaud's itself, including a tingling, coldness, or numbness in the affected extremities . On 5/14/24 at 1:40 PM, an interview was conducted with the Director of Nursing (DON) regarding missed administrations of the prescribed Nifedipine for R502. The DON stated she was unaware of the pharmacy issue regarding R502 until Guardian T contacted the NHA with concerns on 4/18/24. The DON admitted a system failure as evidenced by: 1. Delayed communication with the pharmacy supplier (the first call to the pharmacy occurred on 4/17/24 at 6:47 PM, after 6 missed doses of the prescribed medication). 2. Delayed communication with the facility physician regarding medication dosage omissions (the NP evaluated R502 on 4/19/24, the day after Nifedipine was reinstated) and subsequent potential improper monitoring for adverse reactions. 3. The lack of staff education regarding: a. Escalation protocol for missed prescriptions. b. Nursing supervisor, responsible party, and physician notification for medication omissions. c. Adequate documentation of medication omissions in the EMR. d. Completion of a medication error incident report. Review of facility policy titled, Medication Administration, Missing Medications, and Medication Errors, undated, read, in part: All medications are to be given as ordered, every resident should get the medications that are ordered, as ordered, without delay. If a resident has a medication that is not available: First check the backup supply (Cubex) if it [sic] available, use it, and then follow-up with pharmacy to see when the remaining supply is coming in . You need to determine why it's unavailable, length of time it will be unavailable, and what efforts have been attempted by the facility or pharmacy or provider to obtain the medication . Notify physician of inability to obtain medication upon notification or awareness that medication is not available and when the medication is expected to arrive. Obtain alternative treatment orders and/or specific orders for monitoring resident while the medication is being held, and document this in the medical record . It is not acceptable to document on order, waiting for pharmacy, N/A If you do not have the medication, there should be a detailed noted as to what you did to rectify the issue, including calling the physician for additional orders whether that is a different medication, or an order to hold this dose . .Escalation protocol - posted at the nurse's station and on medication carts, call the 1800 number first, keep calling until you talk to someone to get the answer you need . .The facility maintains a contract with the pharmacy to supply routine, prn [as needed], and emergency medications. [Pharmacy supplier] can send most medication from a Local Retail Pharmacy so they get here sooner. You must request a Local Retail Pharmacy shipment, if you say STAT it will come from [pharmacy supplier], approx. [approximate] 4-hour delivery time, requesting a local retail pharmacy drop delivers it from a local retail pharmacy in town and its quicker . .If a resident misses a scheduled dose of medication, staff shall follow procedures for medication errors, including physician and family notification, completion of a medication error report, and monitoring the resident for adverse reactions to [sic] omission of the medication . .Medication errors: .Types of errors: Incorrect dose, incorrect route, incorrect dosage, incorrect time of administration, medication omissions . .If a medication error occurs, the following must be initiated: .The nurse must assess and examine the resident's condition and notify the prescriber of the medication error as soon as possible. .Monitor and document the resident's condition, including response to any provider orders or interventions. .Document actions taken in the medical record. .Once the resident is stable, the nurse reports the incident to the appropriate supervisor and completes the incident report . During an interview on 5/14/24 at 9:45 AM, this Surveyor reviewed concerns related to R502's missed administrations of a prescribed medication. The DON understood the concerns and presented a Past Noncompliance (PNC) document. During the onsite survey, PNC was cited after the facility implemented actions to correct the noncompliance which included: 1. Medications-Unavailable Policy, Medication Administration Policy, and Medication Errors policy reviewed by DON and NHA and deemed appropriate. 2. All licensed staff reeducated on Medications-Unavailable Policy, Medication Administration Policy, and Medication Errors policy. 3. An ad-hoc QAPI committee meeting was held on 4.19.24 to review plan and to make recommendations as indicated. 4. Facility will audit 5x per week of residents identified with a medications unavailable, medication errors, medication administration audit. 5. Findings will be brought to QAPI [Quality Assurance and Performance Improvement] monthly and followed until QAPI Committee deems substantial compliance. 6. Results of the audits will be provided to the QAPI committee for further recommendations. The facility successfully demonstrated monitoring of the corrective action and maintained compliance by completing weekly audits of residents identified with unavailable medications or medication errors to ensure established protocol was followed. The PNC was granted with a Plan of Corrections (POC) date of 4/19/24.
Mar 2024 8 deficiencies 1 Harm
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Pressure Ulcer Prevention (Tag F0686)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement and maintain interventions to prevent the d...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to implement and maintain interventions to prevent the development and progression of a pressure ulcer for one Resident (#46) of three residents reviewed for pressure injuries. This deficient practice resulted in the development of a stage four pressure ulcer (a wound affecting skin, fat, and muscle tissue) for a high-risk resident. Findings include: Resident #46 (R46): Review of R46's Electronic Medical Record (EMR) revealed admission to the facility on [DATE] with diagnoses including left femur fracture, diabetes, and congestive heart failure. Review of R46's most recent Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 12, indicative of moderate cognitive impairment. Further review of the MDS revealed Resident #46 had an unhealed stage four pressure ulcer that was not present upon admission. Review of R46's Braden Scale admission assessment (a standardized assessment which calculates risk of pressure injury) on 10/13/23, revealed a score of 15.0, indicating R49 was at risk [for pressure ulcer]. On 3/4/24 at 10:28AM, an interview was conducted with R46. R46 stated that he was admitted to the facility after breaking his hip and soon after developed a wound on his left heel. R46 was observed sitting in a wheelchair wearing only socks, with both feet resting on the tile floor. On 3/5/24 at 9:21AM, R46 was observed laying on his back with a heel elevating cushion improperly positioned under R46's knees instead of at the calf area to float heels. R46's heels were resting flat on the surface of the bed. On 3/5/24 at 10:05AM and 11:53AM, additional observations were made of R46 sitting in his wheelchair with both heels resting on the tile floor. On 3/5/24 at 12:32PM, R46 was observed sitting in his wheelchair with both feet resting on the wheelchair footrests. R46 stated he had protective boots in his closet. When asked if nursing staff offered to put them on his feet, R46 replied, No. Review of R46's plan of care revealed the following focus: Resident has impaired skin integrity as evidenced by .stage 4 [ulcer] to left heel . Interventions were listed as: 1. Encourage resident to sit in the recliner to help with repositioning and his heels off the end of the foot rest, initiated 11/3/2023. 2. Offer and encourage resident to sit in recliner with feet dangling using blue boots when up in recliner, initiated 11/3/2023. 3. Encourage/assist as needed to elevate heels off the mattress as tolerated. Boot on bilateral [both] feet to off load heels, initiated 10/25/23. On 3/5/24, an interview was conducted with Certified Nursing Assistant (CNA) R regarding implementation of pressure reduction interventions for R46. CNA R stated she was unsure if R46 was supposed to be wearing heel protective boots during the day, but she thought they might be offered to him at night. Review of R46's Would Evaluations revealed the following data: 1. 10/25/23: a. Pressure - Deep Tissue Injury b. Body Location: Left Heel c. New - Minutes Old d. Acquired - In-House Acquired e. Dimensions/Area: 0.76cm² 2. 10/30/23: a. Pressure - Deep Tissue Injury b. Body Location: Left Heel c. Deteriorating - 5 days old d. Acquired - In-House Acquired e. Dimensions/Area: 1.77cm² (+131%) [increase in area by 131% since latest assessment] 3. 11/13/23: a. Pressure - Unstageable (slough and/or eschar) [a collection of dead tissue within a wound] b. Body Location: Left Heel c. Deteriorating - 19 days old d. Acquired - In-House Acquired e. Dimensions/Area: 3.15cm² On 3/5/24 at 4:00PM, an interview was conducted with Registered Nurse (RN) Q' who stated R46 was admitted to the facility without a pressure ulcer and eventually developed a wound on his left heel. RN Q stated the pressure ulcer likely had gotten progressively worse due to the nursing staff not ensuring that interventions were appropriately implemented. RN Q stated, Nurses are stretched too thin, often covering two hallways. They don't have time to check to see if interventions are in place. When asked if R46 was noncompliant with interventions, RN Q stated, I've never seen him resistant to cares. Review of a Consultation Report dated 12/13/23 from an advanced Wound Care Center read, in part: Stage 4 [left] heel pressure ulcer .must offload 100% of [the] time . Review of a Consultation Report dated 1/5/24 from an advanced Wound Care Center read, in part: s/s [signs and symptoms] of cellulitis to left heel .pt [patient] must wear heel protector at all times. Review of a Progress note dated 2/16/24 from an advanced Wound Care Center read, in part: .Wound Assessment(s) .Left .Posterior [toward the back] Heel is a chronic stage 4 pressure injury pressure ulcer .necrotic [dead] tendon is exposed .the wound is deteriorating .upon assessment the wound is measuring slightly larger than last visit . General Notes: Patient is to wear a heal (sic) pillow protector on left heel at all time[s] . Review of R46's EMR did not reveal orders for left heel offloading or a left heel pillow protector per recommendations following consultations with the advanced Wound Care Center on 12/13/23, 1/5/24, or 2/16/24. On 3/6/24 at approximately 9:32AM, during an interview and observation, R46 was observed sitting in his wheelchair with heels resting on the tile floor with Unit Manager/RN H who confirmed R46 had a stage four pressure ulcer on his left heel. When asked about R46's positioning, RN H stated, He [R46] should be wearing boots. On 3/6/24 at 9:40 AM, an interview was conducted with RN H who stated it was unacceptable for a stage 4 pressure ulcer to be facility acquired. RN H verified recommendations for heel offloading and heel protectors from the advanced wound care clinic were never transcribed into R46's orders and acknowledged the miscommunication this caused to direct care staff. RN H was unable to provide documentation with dates and times from direct care staff verifying refusals to pressure ulcer interventions. RN H acknowledged there had been no updated interventions to R46's care plan for impaired skin integrity since 12/22/23 despite continued worsening progression of the pressure ulcer on R46's left heel. Review of facility policy titled, Pressure Injury Prevention and Management revised 1/1/2022 read, in part: .Interventions for Prevention and to Promote Healing .Basic or routine care interventions could include, are not limited to .redistribute pressure (such as repositioning, protecting and/or offloading heels .) .Modifications of Interventions .Interventions on a resident's plan of care will be modified as needed. Considerations for needed modifications include .lack of progression towards healing .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0742 (Tag F0742)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure follow-up for the highest practicable mental a...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure follow-up for the highest practicable mental and psychosocial well-being for one Resident (#72) of one resident reviewed for mood and behavior. This deficient practice has the potential for psychosocial adjustment difficulty and the possibility for an atypical response in mental health status. Findings include: Resident #72 (R72): Review of R72's Electronic Medical Record (EMR) revealed a most recent admission to the facility on 8/10/22 with diagnoses including post-traumatic stress disorder (PTSD), recurrent depressive disorder, adjustment disorder, and anxiety disorder. Review of R72's most recent Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 13, indicative of intact cognition. On 3/5/24 at 7:52 AM, R72's room door was observed closed with droplet precaution signage posted on the door. On 3/5/24 at 7:53 AM, Unit Manager/Registered Nurse (RN) H was asked why droplet precaution signage was posted on the R72's door. RN H indicated R72 was exposed to Influenza A and was subsequently placed on droplet precautions. On 3/5/24 at 1:45 PM, R72 was observed laying in bed and upon entrance immediately asked this surveyor to open her door. R72 disclosed she suffered from PTSD and was triggered by closed doors and small spaces. R72 stated her door had been closed all day and she was getting increasingly anxious. R72 stated the staff member had not explained why her door had been shut that morning and had since remained closed. Review of R72's plan of care revealed a focus with a start date of 10/12/23 that read, Resident (has) an impaired mood/psychiatric status related to change in residence leading to loss of autonomy and poor self-esteem, clinical or function change affecting resident's dignity, family conflicts, missing friends, mood disorder, pain, resident unable to return to home, post traumatic stress disorder. The following interventions were listed in R72's plan of care: 1. Resident's triggers to PTSD or mood disruptions are: (Closed door, confined spaces, clutter, uncleanliness, being dirty), initiated 12/22/23. 2. Assist resident to cope by discussing possible solutions to conflict, initiated 10/12/23. 3. Observe for signs of mood changes or distress, initiated 10/12/23. 4. Observe mood to determine if problems (i.e. anxiety, distress, etc.) appear to be related to external causes . initiated 10/12/23. On 3/5/24 at 2:16 PM, an interview was conducted with RN H who confirmed R72's diagnosis of PTSD and acknowledged that closed doors were a triggering event. When asked if R72's room door was open or closed, RN H replied he was unsure and would have to check. RN H was unsure if R72's door was required to be closed due to droplet isolation precautions. RN H stated R72 was not informed of the reason behind her closed door. Review of facility policy titled, Isolation - Categories of Transmission Based Precautions revealed the following for Droplet Precautions: .special air handling and ventilation are unncessary and the door to the room may remain open . On 3/5/24 at 2:24 PM, an interview was conducted with Social Services Director (SSD) P who confirmed R72's diagnosis of PTSD and acknowledged closed doors were a triggering event. SSD P stated she had not talked to R72 regarding her closed door and indicated they had not observed R72 for signs of mood changes or distress. Review of R72's EMR revealed a nursing progress note written on 3/5/24 at 14:41 (2:41 PM), nearly 7 hours after the original observation of R72's closed door that read, in part: .resident requested door stay slightly opened due to past PTSD. Review of facility policy titled, Trauma Informed Care revised 10/30/23 read, in part: .the facility will account for residents' experiences, preferences, and cultural differences in order to eliminate or mitigate triggers that may cause re-traumatization of the resident .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to maintain a medication administration error rate of less than 5% based on three medication errors of 25 medication administrat...

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Based on observation, interview, and record review, the facility failed to maintain a medication administration error rate of less than 5% based on three medication errors of 25 medication administration opportunities. This deficient practice resulted in a medication administration error rate of 12% and the potential for inaccurate dosage of medications. Findings include: Resident #81 (R81) On 3/5/24 at approximately 9:15 AM, R81 was observed receiving oral pills and a nebulizer treatment from Registered Nurse (RN) I. RN I handed R81 his medication cup of oral pills and then reached for the nebulizer on top of R81's nightstand. R81's nebulizer remained assembled with visible condensation in the medication cup indicating the set-up had not been taken apart, rinsed and dried on a paper towel following a prior administration. RN I grabbed the nebulizer tubing and mouthpiece and without rinsing the medication cup dispensed the nebulizer solution into the cup and started the machine and handed the mouthpiece to R81 and exited his room. RN I failed to listen to R81's lungs, obtain a heart rate, respiratory rate, and oxygen saturation level. On 3/5/24 at 9:30 AM, an interview was conducted with RN I and was asked if the nebulizer for R81 should have been left intact and not rinsed and replied, No. After they are used, they need to be rinsed and left dry. RN I was asked if she should have rinsed out the medication cup of the nebulizer before dispensing a treatment to R81 to ensure the residual medication was rinsed out and replied, Well yes, I guess I should have done that. On 3/5/24 at 12:30 PM, a record review of R81's assessments were conducted and R81 lacked any progress note regarding a respiratory assessment and lacked a respiratory assessment under the assessment tab of the electronic medical record (EMR). Vital signs were reviewed for R81 in the EMR and revealed the last recorded heart rate and respirations recorded on 1/28/24. Review of R81's order, dated 12/22/23, revealed the following, Ipratropium-albuterol inhalation solution 0.5-2.5 (3) mg/ml [milligrams/milliliter] .three times a day 8AM, 1PM, and 9PM. Resident #246 (R246) On 3/5/24 at approximately 12:00 PM, RN K was observed preparing an insulin glargine prefilled insulin pen for Resident R246. RN K failed to prime the insulin pen while preparing the 5 units for R246. RN K was observed administering the insulin to R246 and held the injection site for three seconds. Resident #62 (R62) On 3/5/24 at 12:10 PM, RN K was observed preparing an insulin aspart prefilled insulin pen for R62. RN K failed to prime the insulin pen while preparing the 5 units for R62. RN K was observed administering the insulin to R62 and held the injection site for three seconds. On 3/5/24 at 12:25 PM, an interview was conducted with RN K regarding prefilled insulin pens and injection site hold times. RN K was asked how long he holds his injection site post administration and replied, I usually hold for five seconds and longer if the injection is a larger volume. RN K was then asked if he had primed the prefilled insulin pen and replied, Yes. RN K explained how he primed the prefilled pen and then demonstrated how he primed the pen, First, I clean the end off with an alcohol wipe. Then, I put the needle on the end. Next, I dial up the correct dose. Last, I go give the insulin. RN K failed to prime the pen. RN K was asked specifically if he dialed up two units and wasted them with the pen vertical and replied, No. I did not know that I had to do that before dialing up the correct dose. No on has ever told me or shown me to do it that way. On 3/6/24 at 8:00 AM, an interview was conducted with the Director of Nursing (DON) and was asked what her expectations are to priming prefilled insulin pens and holding the injection site after administration and replied, Insulin prefilled pens need to be primed. The nurses should be wasting a couple units per the manufacturer instructions. Injections sites are held post injection for ten seconds. The DON was asked about care of nebulizer equipment and replied, It is to be rinsed out and left dry in between uses and if not at least rinsed before next neb dose added to medication cup. Review of medication directions, on 3/14/24, titled How do you use the [name brand] pen, retrieved from internet website, http://www.drugs.com/medical-answers/you-lantus -pen-lantus-solostar-3544443/, read in part, .4.) How to prime [name brand] SoloStar: [name brand] SoloStar should be primed before each use, this is sometimes called a safety test. This should be done to remove any bubbles, to ensure that the pen is working properly and that the device can administer the dose of insulin required .Dial a dose of 2 units by turning the dosage selector clockwise .Hold the pen with the needle pointing upwards, then gently tap the pen to help bring any air bubbles to the top .6.) How to inject the dose of [name brand] SoloStar: .Activate the device by pressing and continuing to hold the injection button down with the device pressed against the skin for 10 seconds. The dose window should show 0 once the dose has been delivered. Review of medication directions, on 3/14/24, titled [name brand] FlexPen (insulin aspart injection) 100 units/ml, retrieved from internet website, https://www.med.umich.edu/1libr/PedEndocrine/Diabetes/NovologFlexpen.pdf, read in part, .For each injection: Step 1: Select a dose of 2 units .Step 3: With the pen pointing up, tap the insulin to move the air bubbles to the top. Step 4: Press the button all the way and make sure insulin comes out of the needle. Repeat .if needed .Step 6: Turn the dose counter to the number of .units that equals your dose .Step 10: Keep the button pressed and slowly count to 10 before taking the needle out of the skin . Review of policy titled, Medication Administration, dated 1/17/23, read in part, Policy: Medications are administered by licensed nurses, or other staff who are legally authorized to do so in this state, as ordered by the physician and in accordance with professional standards of practice, in a manner to prevent contamination or infection. Policy Explanation and Compliance Guidelines: .14. Administer medications as ordered in accordance with manufacturer specifications . Review of policy titled, Nebulizer Therapy, dated 1/1/22, read in part, Policy: It is the policy of this facility for nebulizer treatments, once ordered, to be administered by nursing staff as directed using proper technique and standard precautions. Policy Explanation and Compliance Guidelines: Care of the Resident .f. Obtain resident's vital signs, and perform respiratory assessment to establish a baseline .n. Observe resident during the procedure for any change in condition .Care of the Equipment. a. Clean after each use .c. Disassemble parts after every treatment. d. Rinse the nebulizer cup and mouthpiece with water. e. Shake off excess water. f. Air dry on an absorbent towel. g. Once completely dry, store the nebulizer cup and the mouthpiece in a zip lock bag .Documentation .d. Resident vital signs and respiratory assessment .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure droplet transmission-based precautions for fou...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure droplet transmission-based precautions for four rooms, (38, 39, 42, 43) of six rooms reviewed were correctly posted and followed to prevent the spread of contagious organisms. This deficient practice placed other residents, staff, and visitors at risk for transmission of infectious organisms and illness throughout the facility. Findings include: On 3/5/24 at 8:35 AM, an interview with Infection Preventionist (IP) E was conducted regarding the facility's current outbreak of influenza A and what precautions were placed for affected residents/rooms. IP E stated they were following droplet precautions for any confirmed or symptomatic residents. When asked if proper precautions included eye protection, IP E stated eye protection was not required according to the facility's droplet precautions outlined in the facility's Transmission-Based (Isolation) Precautions policy with a reviewed/revised date of 12/27/23. The policy indicated droplet precaution recommendations for personal protective equipment (PPE) were for staff to wear gown, mask, and gloves. When shown the current guidance from Centers for Disease Control and Prevention (CDC) guidelines for droplet precautions, which included the use of eye protection, IP E stated she had put a call in to the communicable disease nurse at the health department and was waiting for further directions. On 3/5/24 at 3:52 PM, a follow up interview was conducted with IP E who stated she had spoken with the communicable disease nurse at the health department on 3/5/24 and confirmed the usage of face shield or goggles were recommended for droplet precautions. During observations on 3/6/24 between 8:11 AM and 8:25 AM, two transmission-based precaution signs were observed posted on rooms 39, 42, 43. One sign was from the CDC for droplet precautions stating that everyone must: Clean their hands, including before and when leaving the room; Make sure their eyes, nose and mouth are fully covered before room entry, this includes face shield or goggles to protect eyes. Remove face protection before room exit. The second sign with transmission-based precautions also indicated these resident rooms were under droplet precautions with direction for PPE pictured to be used, circled as follows: A blue surgical mask, gloves, and gown. The face shield picture was not circled. These two signs contradicted each other. On 3/6/24 at 8:30 AM, room [ROOM NUMBER], one transmission-based precautions sign with droplet precautions with direction for PPE pictured to be used, circled as follows: A blue surgical mask, gloves, and gown. The face shield picture was not circled. On 3/6/24 at 8:11 AM, CNA F was observed coming out of room [ROOM NUMBER], a droplet transmission-based precautions room, without a face shield. On 3/6/24 at 8:13 AM, CNA F was observed putting on PPE and entering room [ROOM NUMBER], a droplet transmission-based precautions room, with only her personal glasses on. On 3/6/24 at 8:25 AM, An interview was conducted with CNA F and was asked if the dual signage was confusing to her on the doors. Initially CNA F said no. When asked what the expectations were for eyewear with droplet precautions, CNA F stated, a shield (face/eye protection), then said she was confused as the bottom sheet did not say to wear a shield. According to the Centers for Disease Control and Prevention's Interim Guidance for Influenza Outbreak Management in Long-Term Care and Post-Acute Care Facilities last updated February 2024: Droplet Precautions should be implemented for residents with suspected or confirmed influenza for 7 days after illness onset or until 24 hours after the resolution of fever and respiratory symptoms, whichever is longer, while a resident is in a healthcare facility. Retrieved from: https://www.cdc.gov/flu/professionals/infectioncontrol/ltc-facility-guidance.htm.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 3/5/24 at 2:29PM, a Resident Council group discussion was held. Confidential Resident #50 (C50) expressed concerns with offen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On 3/5/24 at 2:29PM, a Resident Council group discussion was held. Confidential Resident #50 (C50) expressed concerns with offensive odors in the building. C50 stated, There have been ongoing foul odors on [facility hallway] including smells of feces and urine that's quite upsetting. During the initial observation on 3/4/24 at 11:20 a.m., room [ROOM NUMBER] was noted to have the door closed with a strong urine smell coming from the room into the hallway. When the door was opened, the foul urine smell was so strong that the door needed to be closed almost immediately. It was observed that one male resident was currently in room [ROOM NUMBER]. An interview was conducted with Family Member (FM) N on 3/5/24 at 9:40 a.m. FM N stated that she visits the facility quite frequently and her family member lives across the hall from room [ROOM NUMBER]. When asked about the urine smell, FM N stated that she and her family member noted the strong urine smell, but they have grown use to it. An interview was conducted with Certified Nurse Aide (CNA) O on 3/5/24 at approximately 11:00 a.m. CNA O was asked how staff are dealing with the strong urine smell from room [ROOM NUMBER]. CNA O stated staff try to get into the room to clean as much as possible. Based on observation and interview the facility failed to ensure the resident environment was maintained in clean, comfortable and homelike conditions by allowing noxious odors to permeate resident rooms and corridors and failed to maintain functioning exhaust ventilation units in resident bathrooms. This deficient practice has the potential to result in depression, isolation and feelings of an undignified existence. Findings include: On 3/4/24 between 9:50 AM and 10:45 AM noxious odors were noted in resident hallways including A South, B North and B South. An investigation was initiated which revealed all of the exhaust ventilation ducts in all resident bathrooms on each of the three halls were non-functional. This was confirmed by placing a paper towel over the ductwork grate, located near the ceiling in each bathroom and observing the absence of any negative pressure (suction) to hold the paper towel in place. On 3/4/24 at approximately 1:55 PM an interview was conducted with Environmental Services Director (ESD) B. Staff B stated the motors on each of the units had failed the previous Friday then explained further that they were not able to be replaced due to the age of the motors and local vendors unable to find replacements. At approximately 3:00 PM a follow up interview was conducted with Staff B who then stated the motors were ok, but the belts had broken. Staff B stated they replaced the belts and that they (ventilation units) should be working now. On 3/5/24 at approximately 7:45 AM odors were noted on Hall B South. Bathroom exhaust was tested in the same manner described above and found to be non-functional. At approximately 8:05 AM, an interview was conducted with Staff B who was requested to test one of the resident bathroom exhaust vents. Staff B returned stating it was not working and did not know why and would continue to investigate the problem. At approximately 10:10 AM, Staff B explained the problem as the ducts and grates were dust covered and restricted the flow of air.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a secured/locked medication cart, expired biol...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to ensure a secured/locked medication cart, expired biologicals were removed from an active medication cart and maintain clean and sanitary medication cart for three of five medication carts reviewed for medication storage. This deficient practice had the potential for medications to be misappropriated, medication loss, and contamination. Findings include: On [DATE] at 9:52 AM, an inspection was made of the medication cart B North and was found to have two expired generic brand personal lubricant jelly packages with lot #24827 and date [DATE]. The inside of medication cart B North had debris of tiny pieces of paper in the first and second drawer, a sticky red substance in the bottom right side of the second drawer, and medication residue in the corners of a powder like substance. On [DATE] at approximately 10:15 AM, an inspection was made of medication cart B South and was found to have two expired name brand 22 gauge needles with syringes lot # and date [DATE]. The inside of medication cart B South had debris of tiny pieces of paper in the first and second drawer, and medication residue in the corners of a powder like substance. On [DATE] at approximately 10:25 AM, an inspection was made of medication cart B East and was found to have the following: a.) Apixaban 2.5 mg (milligram), (yellow round with markings on 893/2 1/2) - two tabs found b.) Light orange round with markings on (17/1) - one tabs found and unidentified c.) Dark orange round with markings on (252) and identified as Pramipexole dihydrochloride (0.75 mg) - one tab d.) Clopidogrel 75 mg with marking (196/R) white round - one tab e.) A half tab round pill unable to be identified f.) Nicotine transdermal patch 14 mg, step two with lot # 51384 and expiration date of 02/24 On [DATE] at 12:20 PM, Registered Nurse (RN) K was observed preparing medication at his medication cart. RN K left the medication cart unlocked and unattended and walked into resident room [ROOM NUMBER] out of his view. RN K was asked if he was going to lock the cart and replied, Oh, gosh. I never do that. Yes. I meant to lock it. On [DATE] at 8:00 AM, an interview was conducted with the Director of Nursing (DON) and was asked what her expectations were of medication carts being left unattended, out of view, and unlocked and replied, Medication carts are to be locked while unattended at all times. On [DATE] at 8:34 AM, and interview was conducted with Unit Manager/RN H and was asked about medication carts being regularly cleaned and pills being loose inside the medication carts and replied, There is no policy specific for cleaning the medication carts. RN H agreed that no loose pills should be in the carts and that the carts need to be cleaned regularly and have no sticky substances left if in the bases of the drawers, and carts need to be cleaned weekly and he was going to get with pharmacy to develop a cleaning schedule. He felt that it was concerning for sticky substances to be in the base because if they stick to a box of medication then potentially the label could be damaged, and names or expiration dates could be compromised. On [DATE] at approximately 3:35 p.m., an observation was made of the East Hall medication cart which was located at the end of the hall by the emergency exit. During this observation, the medication cart was noted to be unlocked, with a Medication Administration Record (MAR) open on the computer screen showing a female resident was to be receiving Tramadol HCL 50 mg (miligrams). Also noted was the tub in which water and a milk based supplement were to be kept cool in which was warm to the touch. The East Hall nurse was not present at this time and the cart remained in this same status for approximately 10 minutes. RN H was asked by this Surveyor to come down and observe the East Hall medication cart on [DATE] at 3:45 p.m. RN H noted the above concerns and stated that this was incorrect. The nurse responsible for this medication cart was still unable to be located still at the time of the interview with RN H. Review of policy titled, Medication Storage, dated [DATE], read in part, Policy: It is the policy of this facility to ensure all medications housed on our premises will be stored according to the manufacturer's recommendations and sufficient to ensure proper sanitation, temperature, light, ventilation, moisture control, segregation, and security. Policy Explanation and Compliance Guidelines: 1. General Guidelines: a. All drugs and biologicals will be stored in locked compartments. b. Only authorized personnel will have access to the keys to locked compartments. c. During a medication pass, medications must be under the direct observation of the person administering medications or locked in the medication storage area/cart .
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

On 3/4/24 at 10:28 AM, an interview was conducted with R46, who stated the meals are, not okay, and, the meals are never warm. R46 stated that he was served a cold omelet for breakfast [on 3/4/24]. O...

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On 3/4/24 at 10:28 AM, an interview was conducted with R46, who stated the meals are, not okay, and, the meals are never warm. R46 stated that he was served a cold omelet for breakfast [on 3/4/24]. On 3/5/24 at 2:29PM, a Resident Council group discussion was held. The following Confidential Residents voiced concerns regarding food temperatures and food lacking palatability: 1. Confidential Resident #50 (C50): My food is never warm. 2. Confidential Resident #51 (C51): The food sucks. It's always cold by the time it gets to my room. 3. Confidential Resident #52 (C52): The food is cold. 4. Confidential Resident #53 (C53) expressed dissatisfaction with the temperature of the meals (too cold) when asked about meal quality. 5. Confidential Resident #54 (C54) expressed displeasure with meal temperatures. On 3/06/24 at 7:47AM a wheeled metal rack covered with a plastic wrap containing resident breakfast trays was observed to be delivered to the B South Hall. The following temperatures of resident meals were measured utilizing a digital laser infrared thermometer: 1. R46 at 7:49AM: Pancakes 95.1°F, sausage links 110.2°F. 2. R44 at 7:51AM: Pancakes 86.2°F, sausage links 95.3°F. When asked the quality of his breakfast, R44 stated, Not hot. 3. R35 at 7:55AM: Eggs 97.1°F. Based on observation and interview, the facility failed to deliver food which was palatable and appetizing to 10 (#'s: R25, R29, R35, R44, R46, R58, R71, R76, R85, R392) of 18 sampled residents, and a contingent of confidential residents. This deficient practice has the potential to result in weight loss, and feelings of depression, disillusionment and being powerless in determing their daily routines and desires. Findings include: On 3/6/24 at approximately 7:05 AM, observations were made in the kitchen during the preparing of the breakfast meal resident trays. Temperatures of serving plates and the hot food in the steam table were measured and included: Plates in the plate warmer: 130°F to 150°F. Scrambled eggs: 165°F Pancakes: 125°F to 133°F Ground Sausage: 135°F Link Sausage: 145°F Pureed Sausage: 137°F On 3/6/24 at approximately 7:10 AM a metal enclosed, cart (unheated and uninsulated) was delivered to the B North Hall. At 7:40 AM two food trays were in the cart, undelivered with food on the plates and covered. Temperatures of the food was measured using an Infrared thermometer with the following results: Scrambled eggs: 100°F pancakes: 96°F On 3/6/24 at 7:47 AM a wheeled metal shelved cart, covered with a clear plastic drape, was observed being delivered to the B Hall South hall. The cart contained individual trays with residents' breakfast meal. Following the delivery of the trays to residents, temperatures of the food was measured with an Infrared thermometer, with the following results: 7:52 AM R(#71): pancake 91°F, link sausage 92°F, plate surface 92°F. 7:55 AM R(#58): pancake 91°F; Eggs 102°F; pureed sausage 101°F, An interview with R(#58) was conducted at this time and revealed the opinion of the food being cold. At 8:00 AM an enclosed metal wheeled cart (uninsulated/unheated) was delivered to the A south hall. This cart contained trays for individual residents' morning meal. Temperatures of food on the plates was measured after the trays were delivered to the residents with the following results: 8:06 AM R(#76): pancake 107°F; link sausage 102°F. An interview with R(76) revealed the opinion that the food was barely warm and would prefer it to be hotter. 8:09 AM: R (#29): pureed pancake 86°F, pureed sausage 89°F 8:10 AM: R(#392): pancake 89°F, sausage 91°, plate surface 91°F. An interview with R(392) at this time was conducted who had the opinion that the food could be much warmer. 8:14 AM: R(#25): pancake 105°F, link sausage 102°F. R(25) stated the food was warm and would prefer it hotter. 8:17 AM R(#85): pancake 105°F, link sausage 102°F. On 8/06/24 at approximately 9:40 AM, an interview was conducted with Kitchen Manager (KM)A concerning the temperature of food being delivered to the residents. KM A stated it has been recognized the lack of heated or insulated carts to transport the hot food to the resident halls made it nearly impossible to maintain proper palatable temperatures.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety potentially resul...

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Based on observation, interview and record review, the facility failed to store, prepare, distribute, and serve food in accordance with professional standards for food service safety potentially resulting in a food borne illness among any or all 84 residents. Findings include: On 3/04/24 at approximately 2:15 PM, meat sandwiches were observed in the refrigerator in the activity room. The dates on the bags were 2/28. On 3/05/24 at approximately 9:11 AM, the same refrigerator was observed with the same meat sandwiches, with the same date and a half gallon of milk with an expiration date of 3/02/24. At 9:21 AM an interview with Kitchen Manager (KM) A was conducted related to the expired food in the activity room refrigerator. KM A stated the food in the refrigerator had been brought in from outside the facility and not prepared by the facility kitchen. KM A disposed of the expired food. On 3/5/24 at approximately 9:30 AM an interview with the Director of Nursing (DON) was conducted related to the refrigerator in the activity room. The DON stated the refrigerator was used for resident food, including snacks and other nourishment food. The DON stated it was generally stocked by facility kitchen staff. On 3/05/24 at 12:02 PM, cook B was observed to drop a food thermometer onto the floor and pick it up. [NAME] B did not wash his hands after sanitizing the thermometer and before taking temperatures of the food in the steam table. On 3/05/24 at approximately 1:18 PM the refrigerator in the East Hall dining room was observed to have had a deli sandwich from a local vendor and sandwiches prepared by the facility kitchen. The local vendor sandwich was labeled with resident initials and dated 2/13. The facility prepared sandwiches had an expiration date label of 3/2. On 3/05/24 at approximately 1:30 PM an interview was conducted with KM A who stated he was not aware there was a refrigerator in the East Hall dining room and was not aware kitchen staff were placing food in the unit. A review of the policy; Use and Storage of Food Brought in by Family or Visitors, Dated 1/1/22 states the following: 2. All food items that are already prepared by the family or visitor brought in must be labeled with content and dated. a. The facility may refrigerate labeled and dated prepared items in the nourishment refrigerator. b. The prepared food must be consumed by the resident within 3 days. c. If not consumed within 3 days, food will be thrown away by facility staff On 3/05/24 at approximately 10:20 AM, the ice machine/dispenser located in the B side dining room was observed to have black mildew appearing substance on the exit chute. When the black material was wiped with a cloth, it smeared on the paper towel, indicating it was not a stain, rather, a biological substance. On 3/04/24 at approximately 11:47 AM, the ice scoop holder, attached to the side of the bin type ice machine in the kitchen was observed to be cracked and having a brownish/black debris sitting on the bottom. The ice scoop was in contact with the bottom of the scoop holder. An interview was conducted with KM A at this time who acknowledged the soiled bottom of the holder. KM A attempted to remove the holder from the side of the machine, but was unable to due to it being bolted to the side of the machine. KM A stated he would have to find a tool to remove it so it could be cleaned. KM A also acknowledged the holder was cracked and broken and the need for its replacement. The FDA Food Code 2017 states: 2-301.14 When to Wash. FOOD EMPLOYEES shall clean their hands and exposed portions of their arms as specified under § 2-301.12 immediately before engaging in FOOD preparation including working with exposed FOOD, clean EQUIPMENT and UTENSILS, and unwrapped SINGLE-SERVICE and SINGLE-USE ARTICLESP and: (E) After handling soiled EQUIPMENT or UTENSILS; P (F) During FOOD preparation, as often as necessary to remove soil and contamination and to prevent cross contamination when changing tasks; and 4-501.11 Good Repair and Proper Adjustment. (A) EQUIPMENT shall be maintained in a state of repair and condition that meets the requirements specified under Parts 4-1 and 4-2.
Jun 2023 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0602 (Tag F0602)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes MI00136495 and MI00136900. Based on interview and record review, the facility failed to protec...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** This citation pertains to intakes MI00136495 and MI00136900. Based on interview and record review, the facility failed to protect one Resident [R50] from misappropriation of resident property of three residents reviewed for misappropriation. This deficient practice resulted in unauthorized charges for food delivery placed on a debit card belonging to R50 by a staff member, with the potential for feelings of fear, mistrust, and anxiety. Findings include: R50 was admitted to the facility on [DATE] and had diagnoses including dementia, anxiety disorder and depression. A review of R50's most recent Minimum Data Set [MDS] assessment, dated 5/23/2023, revealed he scored five out of 10 [5/10] on the Brief Interview for Mental Status [BIMS], indicating he had severe cognitive impairment. During review of R50's MDS assessments, it was noted R50 had a BIMS score of eight out of 10 [8/10] on his assessment dated [DATE], indicating moderate cognitive impairment upon admission. An observation on 6/13/2023 at 4:40 p.m., revealed R50 standing in his room with his walker. When asked if he liked to order food to be delivered from outside of the facility, R50 stated, I used to have a debit card. R50 could not remember if a staff member ordered him food to be delivered on any occasion. During a telephone interview on 6/14/2023 at 10:53 a.m., Family Member [FM] F reported being responsible for reconciling R50's bank accounts. FM F stated upon checking R50's bank statement on May 2, 2023, she found multiple charges from a food delivery service she could not account for. FM F reported upon investigating the charges with the assistance of the food delivery service, it was determined the charges were made using R50's debit card number for food delivered to an unknown address. Through investigation with the facility, the address was found to be Licensed Practical Nurse [LPN] E's home address. The charges began in August 2022 and continued through April 2023. FM F stated she did not have the statement at the time of the interview, but she estimated the charges to total . more than $600. FM F reported R50 would not know how to order the food and when questioned, he could not remember doing so. A review of the law enforcement Summary, dated 4/24/2023 at 7:11 p.m., revealed the following, in part: . back in August [2022] . [R50] did not have a smart phone that was compatible with the [food delivery service application], they elected to use [LPN E's] phone as he had the app downloaded already, however [LPN E] advised [R50] that they would have to use [R50's] money as the food was for him. [LPN E] advised me that they successfully ordered food through the app [August 2022] .on 4/24/2023 [LPN E] was asked by his management about the concerns [FM F] brought to them at which point [LPN E] began to look at his [food delivery service application] and realized that all the food in the past few months he had been ordering for himself was in fact charged to [R50's] credit card . A review of the facility investigation summary, submitted to the State Agency [SA] on 5/9/2023 at 11:32 a.m., revealed the following, in part: [LPN E] assisted in ordering [R50] food from [food delivery service] on August 21, 2022. In doing so, [LPN E] entered [R50's] debit card into his [LPN E's] own app [food delivery service application] and placed the order. [LPN E] had since ordered door dash on his own app and was unintentionally charging [R50's] debit card. During a telephone interview on 6/14/2023 at 12:27 p.m., LPN E confirmed he added R50's debit card number on the food delivery service application on his cellular device. LPN E stated he ordered food for R50 on one occasion in August 2022 and all the remaining charges on R50's debit card were for food ordered by LPN E and delivered to his [LPN E's] home address for his own consumption. LPN E reported R50's debit card was the same type as his [LPN E's]. LPN E stated he did not know R50 was being charged until the Nursing Home Administrator [NHA] alerted him to FM F's concern related to suspicious charges on R50's debit card. A review of the food delivery service order summary with NHA A on 6/14/2023 at 12:30 p.m., revealed LPN E ordered food delivered to his [LPN E's] home address and charged to R50's debit card beginning on 9/06/2023 and continuing through 4/15/2023. During an interview with Assistant NHA A at the time of the review, Assistant NHA A reported the total charges were estimated to be in the amount of $834.23. Assistant NHA A stated LPN E supplied the order summary to the facility for the purpose of calculating the amount he would reimburse to R50 for the purchases. A review of R50's bank account statements, provided by FM F revealed in addition to the charges for the food purchases, R50 was also charged a monthly subscription fee for the food delivery service used by LPN E, in the amount of $9.99 for September 2022 through April 2023, totaling $79.92. During an interview on 6/14/2023 at 2:30 p.m., the NHA reported the facility never encountered this type of issue before. The NHA stated she believed LPN E was inadvertently using R50's debit card to make his [LPN E's] food purchases. The NHA further stated this was due to having R50's debit card number saved on the delivery application after LPN E ordered food for R50 on one occasion in September 2022. The NHA reported R50 was reimbursed by his bank for the charges to his account and LPN E provided a check for reimbursement of $834.23 which the facility deposited and was holding for an unspecified amount of time pending the resolution of the issue. The NHA confirmed the possibility of the purchases continuing had FM F not alerted the facility to the charges on R50's bank account for food purchases which were traced back as being delivered to LPN E's home address. On 6/14/2023 at 2:40 p.m., the NHA reported in response to the situation involving R50 and LPN E, the facility conducted all-staff training on abuse and misappropriation. The NHA stated interviews with cognitive residents were conducted to determine if anyone was missing items or money, which yielded no concerns. The NHA and Assistant NHA A reported no interviews with family members of cognitively impaired residents were conducted in response to the issue. A review of the facility policy titled Abuse, Neglect and Exploitation, last reviewed 10/24/2022, revealed the following, in part: It is the policy of this facility to provide protections for the health, welfare and rights of each resident . Misappropriation of Resident Property means the deliberate misplacement, exploitation, or wrongful temporary or permanent, use of a resident's belongings or money without the resident's consent.
Feb 2023 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review, the facility failed to ensure one resident's (Resident #72's) call light was within reach out of one reviewed for call lights appropriately placed. ...

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Based on observation, interview, and record review, the facility failed to ensure one resident's (Resident #72's) call light was within reach out of one reviewed for call lights appropriately placed. This deficient practice resulted in a resident not having access to call for help when needed. Findings include: Resident #72 Resident#72's Electronic Medical Record (EMR) revealed an admission date of 2/24/22 with medical diagnoses of dementia, schizophrenia, and limitation of abilities due to disability. On 02/16/23 at 08:45 a.m., Resident #72 was observed in a wheelchair in her room. Resident #72 informed this Surveyor she would like to go back to bed. The call light was not visualized. Certified Nurse Aide (CNA) A was asked to locate the call light. CNA A discovered call light clipped to the opposite side of the bed and on the floor underneath Resident #72's bed. CNA A verified the call light was not within Resident #72's reach. On 02/17/23 at 08:33 a.m. this Surveyor overhead Resident #72 crying out for help. Resident #72 was observed in her bed crying saying she needed help. Resident #72's call light cord was observed wrapped up and placed on top of the nightstand, approximately three feet out of Resident #72's reach. CNA B was asked to observe Resident #72's call light and confirmed it was out of Resident #72's reach. During a follow up interview on 02/17/23 at 8:37 a.m., CNA B reported she and another CNA had put Resident #72 back to bed and had forgotten to ensure Resident #72's call light was within reach. CNA B said residents should always have their call lights within reach.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to develop and implement care plan interventions for two...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, the facility failed to develop and implement care plan interventions for two (Resident #28 and Resident #42) of 21 residents reviewed for care planning. This deficient practice resulted in necessary cares related to privacy and oxygen to go uncareplanned and having the potential to impair the highest practicable physical, mental, and psychosocial well-being of both residents. Findings include: Resident #28 Resident #28's Electronic Medical Record (EMR) contained a most recent admission date of 10/3/22 and medical diagnoses which included Parkinson's Disease, major depression, and cognitive or social deficits related to a brain bleed. Resident #28's Minimum Data Set, dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 14/15, indicating Resident #28 was cognitively intact. Resident #24 Resident #24's EMR contained an admission date of 11/5/22 and medical diagnoses which included dementia and delusional disorder. Resident #24's care plan dated 1/20/23 included the following information, in part, The resident has a history of being physically aggressive towards staff, grabbing staff and/or becoming agitated r/t [related to] dementia .TB [targeted behaviors] wandering into resident rooms . A progress note dated 1/29/23 contained the following information, Resident has been in and out of female rooms and is inappropriate with female staff . A nurse's note dated 1/20/23 revealed the following information, in part, Resident observed in room [ROOM NUMBER] [female resident room] trying to self transfer to a chair in the room. Resident does not have safety awareness nor does he understand that he cannot be in other resident rooms. On 02/15/23 at 12:58 p.m., Resident #28 reported she did not have enough privacy and had problems with a male resident coming into her room. Resident #28 said the resident had came into her room on different occasions and had went through her things and laid on the floor. During a follow up interview on 02/16/23 at 2:42 p.m., Resident #28 clarified it was Resident #24 who was coming into her room and going through her things. Resident #28 said when this happened, she screamed and staff would come and take Resident #24 out of her room. Resident #28 said the staff had told her stop signs would be placed across her door to keep Resident #28 out but it had not happened but she wished it would. On 02/16/23 at 2:49 p.m., Licensed Practical Nurse (LPN) C said there used to be a stop sign placed across Resident #28's door but, for some reason it was taken down. LPN C said having the stop signs across the door had made Resident #28 feel safer. On 02/17/23 at 0:57 a.m. Certified Nurse Aide (CNA) B CNA reported she had been assisting Resident #28 in the bathroom when Resident #24 had came into Resident #28's room. Resident #28 could hear Resident #24 going through her things and had become very upset. CNA B said the velcro banner stop sign which had been placed across Resident #28's door had been taken down but said it should be brought back. CNA B said Resident #24 had a history of wandering the halls and going into the ladies' rooms. Resident #28's care plan dated 5/9/18 revealed the following information, [Resident #28] prefers a stop gate up on her door way. Stop gate will redirect and keep resident that are confused and wander out of her room. Stop gate will be secured after leaving room and as needed. On 02/17/23 at 11:00 a.m., Unit Manager/Registered Nurse (RN) D said he was not aware of Resident #24's concerns about Resident #28 coming into her room. RN D said Resident #24 liked to wander into rooms and was not sure why the stop sign had not been placed across Resident #28's door. During a follow up interview on 02/17/23 at 11:40 a.m., RN D said they had spoke with Resident #28 and had determined she used to have a stop sign across her door but it had been taken down because there had been concerns with a resident who was no longer in the facility. When Resident #28's care plan was reviewed with RN D, the stop sign interventions had been removed. On 02/22/23 at 10:36 a.m., CNA B said staff had been aware that there were problems with Resident #24 going into Resident #28's room and it had caused problems but no interventions have been in place to prevent Resident #24 from going into Resident #28's room. A velcro banner stop sign was observed placed on Resident #28's door. On 02/22/23 at 10:38 a.m., LPN F said since the stop sign being placed on Resident #28's door seemed to be deterring Resident #24 from going into Resident #28's room. When asked if the stop sign should have been in place earlier, LPN F said there had not been an awareness of Resident #24's behaviors and did not believe there had been a need for the stop signs. Resident #42 Resident #42's EMR revealed an admission date of 8/24/22 and medical diagnoses which included end stage renal disease with dialysis three times weekly, acute respiratory failure, heart failure, and anoxic brain damage. On 02/15/23 at 11:47 a.m., Resident #42 reported he was unsure whether or not he was on any fluid restrictions. On 02/16/23 at 2:45 p.m., this Surveyor requested LPN C observe Resident #42's oxygen. Resident #42's oxygen concentrator was turned off and the oxygen tubing was inside the storage bag on the concentrator. Resident #42 was observed sleeping in his bed. There were no other resources of oxygen were visible in Resident #42's room. LPN C aroused Resident #42 and placed the nasal cannula on Resident #42. Resident #42 became very agitated and demanded LPN C leave his room. LPN C said Resident #42 was on continuous oxygen and the oxygen should have been placed on Resident #42. Further review of Resident #42's EMR revealed a physician order written on 8/24/22 which contained the following information, in part, fluid restriction 2000 ml [milliliters] in 24 hours . An additional physician order written on 8/25/22 contained the following information, in part, run oxygen @ 2 liters/minute via NC [Nasal Cannula] . 24 hours continuous . Resident #42's care plan dated 2/10/22 contained the following information, in part, the resident has oxygen therapy r/t [related to] hx [history] of respiratory illness .oxygen settings: O2 [oxygen] via (specify: nasal prongs) @ 2 liters continuous . Resident #42's care plan did not include any interventions pertaining to fluid restrictions. The facility's Comprehensive Care plans policy with the most recent revision date of 6/30/22 contained the following information, in part, It is the policy of this facility to develop and implement a comprehensive person centered plan for each resident consistent with resident rights that includes measurable objectives and timeframes to meet a resident's medical, nursing and mental and psychosocial needs that are identified in the resident comprehensive assessment .MDS(Minimum Data Set). 3. the comprehensive care plan will describe, at a minimum, the following: a. the services that are to be furnished to attain or maintain the resident's highest practicable physical, mental and psychosocial well-being .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to revise a fall care plan to meet the needs of one Resid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to revise a fall care plan to meet the needs of one Resident (#74) of three residents reviewed for falls. This deficient practice resulted in the potential for further falls and injury. Findings include: A review of Resident #74's Minimum Data Set (MDS) assessment, dated 1/23/2023, revealed the Resident was initially admitted on [DATE] and had diagnoses including: dementia, cognitive communication deficit and falls. Further review of the MDS revealed Resident #74 required one-person, physical assistance with transfers, toilet use and dressing. Resident #74 scored three out of 10 on the Brief Interview for Mental Status (BIMS), indicating the Resident had severe cognitive impairment. A review of facility incident reports revealed Resident #74 had falls on 9/12/2022 at 9:52 a.m., 9/22/2022 at 5:10 p.m., 11/7/2022 at 11:42 p.m. and 1/17/2023 at 4:15 a.m. Further review revealed the following, in part: 11/7/2022, 23:42 (11:42 p.m.). Resident observed on floor on her buttocks next to her walker. Resident states I was going to the bathroom. 1/17/2023, 4:15 (a.m.). Loud thud sound heard . Upon investigation, observe resident sitting on floor with legs straight out toward doorway . Fall unwitnessed. Resident Description: I don't know what happened . Witnesses: around 3:30-4 am my roommate took herself to the bathroom. I heard a thud and heard her call for help . A review of Resident #74's fall care plan revealed the following, in part: The resident has a history of falls related to: encephalopathy, multiple rib fractures, left humerus fracture, Covid-19, UTI (urinary tract infection), fall 9/12/22. Un-witnessed fall 1/17/2023. Date initiated: 10/20/2022 . Interventions: Anticipate and meet the resident's needs based on nursing assessments. Date Initiated: 10/20/2022. Offer to toilet resident upon awakening, before laying down, before/after meals. Date Initiated: 10/20/2022. Review information on past fall and attempt to determine cause of falls. Record possible root causes. Remove any potential causes if possible. Educate resident/family/caregivers as to causes. Date Initiated: 10/20/2022. It was noted the Resident's fall care plan did not include interventions to check the resident for toileting through the night to determine the Resident's need. During an interview on 2/22/2023 at 10:30 a.m., the Director of Nursing (DON) stated time of day is considered during determination of root cause for falls. The DON acknowledged the majority of Resident #74's falls related to the Resident self-transferring to the bathroom for toileting. During a review of the Resident's care plan at the time of the interview, the DON confirmed the interventions did not include frequently checking the resident during nighttime hours to determine if the Resident needed to be toileted. The DON confirmed the Resident fell twice during nighttime hours while attempting to self-transfer to the bathroom. The DON acknowledged an appropriate fall prevention intervention would be for frequent checks during nighttime hours. A review of the facility policy titled Comprehensive Care Plans, reviewed/revised 6/30/2022, revealed the following, in part: It is the policy of this facility to develop and implement a comprehensive person-centered care plan for each resident, consistent with . measurable objective and timeframes to meet a resident's medical, nursing, mental and psychosocial needs . The care planning process will include an assessment of the resident's strengths and needs .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure consistent and appropriate catheter care accord...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure consistent and appropriate catheter care according to professional standards of practice for one Resident (#61) of one resident reviewed for catheter care. This deficient practice resulted in the potential for skin breakdown and infection. Findings include: A review of Resident #61's Minimum Data Set (MDS) assessment, dated 12/28/2022, revealed the Resident was admitted to the facility on [DATE] and had diagnoses including renal insufficiency and urinary tract infection. Resident #61 was assessed as using an external, condom catheter for bladder elimination and required two-person physician assistance with toileting (including how the Resident manages the catheter). Further review of the MDS revealed Resident #61 scored 15 out of 15 on the Brief Interview for Mental Status, indicating the Resident was cognitively intact. An observation on 2/16/2023 at 2:32 p.m., revealed Resident #61 sitting up in bed. urinary catheter tubing containing clear, yellow urine was observed to lead under a blanket on the Resident's right side leading to a urine collection bag attached to the right lower bedframe. Resident #61 reported he was wearing a condom catheter. When asked how often the catheter was removed and replaced, the Resident reported every few days. During an interview on 2/16/2023 at 2:40 p.m., Certified Nurse Aide (CNA) N and CNA O reported they were both assigned to care for Resident #61. A query was made at that time regarding catheter care for Resident #61. CNA O reported catheter care included cleaning around Resident #61's catheter and groin area each shift. CNA N agreed with CNA O and added she also cleaned the urine drain with an alcohol pad every time she emptied the bag. When asked how often the condom catheter was removed to allow for Resident #61's skin to be assessed and cleaned, both CNAs stated they were unsure because nursing was responsible for changing the catheter and cleaning the area covered by the condom catheter (penis). During an interview on 2/16/2023 at 2:50 p.m., Unit Manager, Register Nurse (RN) D reported CNAs were responsible for removing and replacing Resident #61's condom catheter. When asked how often the catheter was to be changed, RN D stated he was unsure and would have to check the order. A review of Resident #61's Electronic Medical Record with RN D revealed no order for the application or care of the condom catheter. RN D stated a physician order was required for use of a condom catheter but Resident #61 returned from a hospitalization in December 2022 with the catheter and the order must have been overlooked. When asked when the last time Resident #61's catheter was changed, RN D stated he was unsure as there was no documentation of catheter changes recorded for the Resident's condom catheter. A query was made as to what the process for the CNA task for catheter care consisted of. RN D explained the task of catheter care consisted of cleaning the catheter site and changing the catheter. RN D was unaware the CNAs did not know they were responsible for changing Resident #61's condom catheter. RN D reported he would obtain an order for the catheter. A review of Resident #61's Hospital Discharge Summary, dated 12/23/2022 at 11:41 a.m., revealed the following, in part: discharge date : [DATE]. Hospital Course: UTI (Urinary Tract Infection), Given presentation patient was started on antibiotics for possible urosepsis. Current has condom cath (catheter) and is requesting one at (facility). A review of Resident #61's physician orders, on 2/16/2023 at 3:09 p.m., revealed the following order: 2/16/2023. 15:05 (3:05 p.m.). Change condom catheter daily. Order Type: Nursing Order. A review of Resident #61's December 2022, January 2023 and February 2023 point of care documentation revealed a CNA task for Catheter Care. Further review revealed the following: December 2022: A review of the task Bladder Elimination, revealed staff began documenting the use of the catheter as the means of bladder elimination on 12/23/2022 at 1:36 p.m. No initiated task for catheter care was included for December 2022. January 2023: A review of the task Bladder Elimination, revealed staff documented the use of the catheter as the means of bladder elimination consistently throughout the month. The task for Catheter Care was first documented on 1/12/2023 at 6:53, with consistent documentation of care on each eight-hour shift in every 24 hours period. February 2023: A review of the task Bladder Elimination, revealed staff documented the use of the catheter as the means of bladder elimination consistently throughout the month. The task for Catheter Care showed consistent documentation of care on each eight-hour shift in every 24 hours period. Further review of the January 2023 and February point of care task for Catheter Care, revealed the questions answered for the task being Was catheter care performed? Yes (or) No. There was nothing documented to indicate changing of the catheter or skin observation was included in task completion. During an interview on 2/22/2023 at 11:10 a.m., the Director of Nursing (DON) confirmed an order was necessary for the use and care of a urinary catheter, for both indwelling and condom catheters. The DON stated was unaware Resident #61's condom catheter was not being changed daily and acknowledged the risk of skin breakdown and infection when not consistently performed. A review of the facility policy titled Catheterization, date reviewed/revised 1/01/2022, revealed the following, in part: Urinary catheterizations will be performed in accordance with current standards of practice to minimize risk for bacterial contamination or urethral trauma.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to obtain and confirm weights and failed to provide an in...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to obtain and confirm weights and failed to provide an initial nutritional assessment upon admission for one Resident (#74) of two residents reviewed for significant weight loss. This deficient practice resulted in the potential for inaccurate assessments, untimely care planning revision, continued weight loss and physical decline. Finding include: A review of Resident #74's Minimum Data Set (MDS) assessment, dated 1/23/2023, revealed the Resident was admitted to the facility on [DATE] and had diagnoses including left hip fracture, T4 spinal fracture (fracture of the thoracic fourth vertebrae), malnutrition and dementia. Further review revealed Resident #74 scored three out of 10 (3/10) on the Brief Interview for Mental Status (BIMS), indicating the Resident had severe cognitive impairment. An observation on 2/16/2023 at 8:04 a.m., revealed Resident #74 in her room eating breakfast from three separate bowls; one containing oatmeal, one ground sausage and one with a pancake cut in pieces. Resident #74 was very thin and had a cachectic (frail with little muscle mass) appearance. A review of Resident #74's Electronic Medical Record (EMR) revealed the following weights were recorded: 10/19/2022: 105.6 pounds (admission) 10/28/2022: 93.6 pounds 11/03/2022: 86.7 pounds It was noted there was an 18.8 pound (17.9%) weight loss over a period 16-days, from admission on [DATE] through 11/03/2022. There were no reweights to verify accuracy of Resident #74's weights on 10/19/2022, 10/28/2022 or 11/03/2022. The Resident's most recent weight on 2/07/2023 was 88.2 pounds. Further review of Resident #74's EMR revealed a nutritional assessment was not completed for the Resident upon admission on [DATE]. The Resident's initial dietary assessment was dated 11/28/2022, five weeks plus five days after admission. A review of the Resident's EMR on 2/22/2023 at approximately 1:15 p.m., with Dietary Manager (DM) U, confirmed a nutritional assessment was not completed when Resident #74 was admitted on [DATE] until 11/28/2022. DM U reported all resident should have a nutritional assessment completed within the first five days following admission. When asked how the RD and DM become aware of a resident's unplanned weight loss, DM U reported RD V monitored the EMR and received referrals from nursing. When asked if a referral was received from nursing staff regarding Resident #74's significant weight loss from 10/19/2022 through 11/03/2022, DM U reported she was unsure. During an interview on 2/22/2023 at 1:48 p.m., the Director of Nursing (DON) reported RD V was no longer employed by the facility. The DON stated all residents should have an initial dietary assessment upon admission and readmission to the facility to evaluate risk and implement interventions to prevent significant weight loss, when indicated. When asked how often weights were to be obtained, the DON reported upon admission, according to physician order and to confirm significant changes. The DON confirmed the risk of delayed healing and further weight loss when residents are not monitored appropriately. During a review of the EMR at the time of the interview, the DON acknowledged Resident #74's significant weight loss from admission on [DATE] through 11/03/2022 was not addressed by the RD until 11/28/2022. A review of the facility policy titled Weight Monitoring, last reviewed 1/01/2022, revealed the following, in part: Based on the resident's comprehensive assessment, the facility will ensure that all residents maintain acceptable parameters of nutritional status . Weight can be a useful indicator of nutritional status. Significant, unintended changes in weight (loss or gain) . may indicate a nutritional problem. A comprehensive, nutritional assessment will be completed upon admission on resident to identify those at risk for unplanned weight loss/gain or compromised nutritional status . Weight Analysis: The newly recorded resident weight should be compared to the previous recorded wight. A significant change in width is defined as: 5% change in weight in 1 month (30 days) . The Registered Dietician (RD) or Dietary Manager (DM) should be consulted to assist with interventions; actions are recorded in the nutrition progress notes. On 2/22/2023 at approximately 4:00 p.m., the Nursing Home Administrator (NHA) presented a document titled Past Non-Compliance and reported facility was aware of the deficiency related to weight monitoring and nutritional assessments. A review of the document, dated 2/22/2023, revealed no review of resident nutritional status and weight monitoring to determine need for corrective action. Further review revealed no documented staff education related to the process for obtaining and monitoring weights or nutritional assessments and no audits to determine if the deficiency was corrected. The Past Non-Compliance document had a date of compliance of 3/10/2023. The NHA was informed the facility did not meet the requirements for past non-compliance.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure physician orders were clear, accurate, and concise for two (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to ensure physician orders were clear, accurate, and concise for two (Resident #42 and Resident #34) of 21 records reviewed. This deficient practice resulted in inaccurate medical treatments and potential irregularities in fluid restrictons due to ambiguous medical orders. Findings include: Resident #34 Resident #34's Electronic Medical Record (EMR) revealed an original admission date of 9/21/19 and medical diagnoses which included an infection of the skin and subcutaneous tissue, diabetes, and depression. Resident #34's Minimum Data Set (MDS) dated [DATE] contained a Brief Interview for Mental Status (BIMS) score of 14/15, indicating Resident #34 was cognitively intact. On 02/15/23 at 11:56 a.m., Resident #34 reported he had been to the hospital recently because his hand had become infected, Resident #34 said he thought he was supposed to be getting hand soaks but the nurses had not been soaking his hand consistently and he had to remind them to provide hand soaks. Further review of Resident #34's EMR identified a physician order written on 1/31/23 which contained the following information: soak hand in warm water three times a day for infection for 2 Weeks 15 minutes stop date of 2/14/23. An additional physician order written on 1/31/23 contained the following information, Right hand: Apply non-adherent dressing and wrap with kerlix after hand soaks. The physician order did not contain a stop date. On 02/17/23 at 8:28 a.m., Registered Nurse (RN) E was asked if Resident #34 should be receiving hand soaks. RN E reviewed the physician orders and was unable to determine if hand soaks should be continuing or not because the two separate orders did not correlate. On 02/17/23 at 8:51 a.m., Unit Manager/RN D was asked to review Resident #34's physician orders. RN D said Resident #34 had orders for warm hand soaks with a stop date of 2/14/23. RN D Reviewed the orders and confirmed the order to change the dressing included instructions to change the dressing after the hand soak which had a stop date of 2/14/23 on the separate order. RN D said it was difficult to identify whether or not Resident #34's hand should be soaked or not. On 02/22/23 at 1:25 p.m. the Director of Nursing (DON) was asked if the physician orders pertaining to Resident #34 hand soaks and dressing changes were concise. The DON replied it could be confusing regarding whether or not the hand soaks should still be taking place. Resident #42 Resident #42's EMR revealed an admission date of 8/24/22 and medical diagnoses which included end stage renal disease with dialysis three times weekly, acute respiratory failure, heart failure, and anoxic brain damage. On 02/15/23 at 11:47 a.m., Resident #42 reported he was unsure whether or not he was on any fluid restrictions. Further review of Resident #42's EMR included an order written on 8/24/22 which included the following information in part, Fluid Restrictions, 2000ml [milliter]/24 hrs. Dietary provides ______ml, Nsg provides ________ml . An dietary order written on 8/25/22 contained the following information, in part, Fluid Restriction: []YES [x]NO (CHECK ONE) . On 02/22/23 at 1:03 p.m.,Licensed Practical Nurse (LPN) F said it was unclear whether or not Resident #42 should be on a fluid restriction or not because of the conflicting physician orders. On 02/22/23 at 1:05 p.m., Certified Nurse Aide (CNA) B said Resident #42 was on a fluid restriction. CNA B said Resident #42 gets one large cup of ice per day and then he is given ice chips. On 02/22/23 at 1:14 p.m., RN D reviewed Resident #42's physician orders and confirmed the orders did not specify whether or not Resident #42 should be on a fluid restriction or not. On 02/22/23 at 1:25 p.m., the Director of Nursing (DON) reviewed orders and said the physician order pertaining to the fluid restrictions should have the amount in which the kitchen and the amount in which nursing provided completed. The order for fluid restriction and dietary orders were compared and the DON said the orders were not clear regarding Resident #42's fluid restriction.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to accurately document and reconcile administration of na...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to accurately document and reconcile administration of narcotic medications for four Residents (#58, #193, #283 and #43) out of four residents reviewed for narcotic medication reconciliation. This deficient practice resulted in the potential for over-administration and diversion of narcotic medications. Findings include: On [DATE] at 9:05 a.m., an observation of narcotic medications in the East Hall medication cart with Registered Nurse (RN) K, revealed an open bottle of oxycodone (narcotic medication) 100 milligram (mg) per 5 milliliters (ml) solution. Further review of the bottle revealed no window or scale to allow staff to visualize and measure the medication during shift reconciliation and administration of the medication. A query was made at the time of the observation regarding how the medication was reconciled at shift change and when doses were pulled for administration. RN K stated for all liquid controlled medication, staff use the window on the side of each bottle to estimate amount remaining using the scale on the bottle. RN K stated since the bottle of oxycodone solution did not have a window or scale, nursing go by what is previously recorded on the Controlled Substance Proof of Use Record and subtract the dose administered without measuring the medication to determine accuracy of the record. RN K reported he was unable to determine if the amount remaining in the bottle reconciled with the amount recorded at remaining on the record. Further observation of the bottle of oxycodone 100mg/5ml solution revealed the medication was prescribed for Resident #283. RN K reported Resident #283 expired on [DATE] and the medication remained in the medication cart awaiting disposition by the DON. A review of the Resident #283's Controlled Substance Proof of Use Record, for the oxycodone 100mg/5ml solution revealed an amount received was 30ml with an amount remaining of 21ml. It was noted the Record was handwritten with no pharmacy label or date the medication was received. An observation on [DATE] at 9:35 a.m., revealed the Director of Nursing (DON) and RN K removing the bottle of oxycodone 100mg/5ml solution previously prescribed to Resident #283 from the locked compartment of the medication cart. The DON proceeded to empty the bottle into a graduated, one ounce medicine cup, revealing 21ml of medication. It was noted the medication was clear and had a thin consistency. RN K confirmed the amount of medication remaining. During an interview immediately following the interview, the DON reported all narcotic and other controlled medications should have a printed pharmacy label attached to the Controlled Substance Proof of Use Record(s) and include the date the medication was received by the facility. The DON reported she believed the medication was supplied by a hospice provider and staff failed to recognize the medication packaging did not align with facility standards of practice for narcotic medication reconciliation. Resident #283's February 2023 Medication Administration Record (MAR) was reviewed with the DON on [DATE] at 10:05 a.m., and revealed the doses signed out as administered on the Resident's Controlled Substance Proof of Use Record for the oxycodone 100mg/5ml solution, did not reconcile with the doses recorded as administered on the Resident's February 2023 MAR. Further review revealed the following doses were signed out on the Proof of Use Record but not recorded as administered on the February 2023 MAR: [DATE]: 1205 (12:05 p.m.), 0.5ml. [DATE]: 2200 (10:00 p.m.), 1ml. [DATE]: 0730 (7:30 a.m.), 1ml. The DON reported staff should ensure administered medications are recorded in the MAR as that is what nursing uses to determine when medications have been administered and when they are next due to be administered. On [DATE] at 10:40 a.m., reconciliation of controlled medications locked in the A-South medication cart was conducted with Licensed Practical Nurse (LPN) J. A review of Resident #58's Controlled Drug Administration Record Liquid, for morphine 20mg/ml concentrate revealed the following doses signed out on the Record but not recorded as administered on the Resident's February 2023 MAR: [DATE]: 21:30 (9:30 a.m.), 0.5ml, 10mg. [DATE]: 0130 (1:30 a.m.), 0.5ml, 10mg. On [DATE] at approximately 11:00 a.m., reconciliation of controlled medications locked in the B-South medication cart was conducted with RN X. A review of Resident #193's Controlled Substance Record, for morphine 20mg/ml concentrate, revealed the following doses signed out on the Record but not recorded as administered on the Resident's February MAR: [DATE]: 1750 (5:50 p.m.), 1ml. On [DATE] at approximately 11:30 a.m., reconciliation of controlled medications locked in the A-North medication cart was conducted with RN H. A review of #43's Controlled Substance Record, for morphine 20mg/ml concentrate revealed the following doses signed out on the Record but not recorded as administered on the Resident's February MAR: [DATE]: 0051 (12:51 a.m.), 10mg, 0.5ml. [DATE]: 0245 (2:45 a.m.), 10mg, 0.5ml. [DATE]: 0200 (2:00 a.m.), 0.5ml. A review of the facility policy titled Controlled Substance Administration & Accountability, last reviewed [DATE], revealed the following, in part: It is the policy of this facility to promote safe, high quality patient care, compliant with stat and federal regulations regarding monitoring the use of controlled substances. The facility will have safeguards in place in order to prevent loss, diversion or accidental exposure. It was noted the policy did not include direction to record doses of controlled substances administered on the resident's MARs or the EMR in general.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview, and record review the facility failed to properly store, prepare, and serve food in a safe and sanitary manner. This deficient practice resulted in the potential for f...

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Based on observation, interview, and record review the facility failed to properly store, prepare, and serve food in a safe and sanitary manner. This deficient practice resulted in the potential for foodborne illness to the entire facility population. Findings include: On 2/15/23 at 11:45 a.m., during an initial tour of the kitchen, the walk-in refrigerator was inspected. Located on the refrigerator shelves was an opened bag of lettuce, a plastic container with the contents being boiled eggs in an opened commercial packaging, and a box of deli roasted chicken breast. All of these items were undated. On 2/15/23 at 11:50 a.m., during the initial tour of the kitchen, the walk-in freezer was inspected. There was a bag of raw chicken breast, undated, was observed sitting in a metal pan. There was also a vegetable lasagna and two banana cream pies which were undated. On 2/15/23 at 11:55 a.m., [NAME] S was observed placing a pan of chicken breasts in a warming device for which the final ingredients had not been added yet. Prior to this observation, the pan of cooked chicken breasts was observed sitting on the metal counter top across from the warmer unattended for an unknown amount of time when this Surveyor had exited the walk-in freezer. When asked, [NAME] S stated the chicken breast were only on the counter top for approximately one minute while juggling items which were being placed in the steam table getting ready for service. On 2/15/23 at 12:07 p.m., [NAME] T was asked to test the sanitizer level in the sanitizing section of a three compartment sink. [NAME] T removed a testing strip from a container of testing strips labeled Skin & Surface Cleaner Sanitizer Test Strip. [NAME] T then proceeded to swipe the strip across the surface of the water for a period of less than 1 second, shook it off and immediately read the results stating the solution concentration of the sanitizing sink was within normal limits. A review of the instructions on the container of testing strips read as follows: .1. Immerse the strip in sample for 5 seconds. Excess sample should be shaken off of strip. 2. Evaluate the color 10 seconds after removing the test strip from the sample (not more than 30 second). 3. Match the center of the test strip pad to the color to determine concentration. See product label for recommended concentrations . On 2/15/23 at 12:16 p.m., [NAME] S was asked to perform food temperatures of products on the steam table. When the tarragon chicken breast was tested, [NAME] S retrieved a piece of chicken in the middle of the product. The temperature was measured and agreed upon at 130.1 Degrees Fahrenheit(F). When asked where the temperature logs were for the meal being observed, stated the log book was in the cooking area. On 2/15/23 at 12:21 p.m., the temperature log was reviewed and the final cooking temperatures were written for all of the types of chicken (pureed, mechanically altered, and pureed) at 180 F. On 2/15/23 at 12:30 p.m., [NAME] S performed another temperature of the whole chicken breast on the steam table. The revised temperature was now at 143.2 F. On 2/16/23 07:20 a.m., [NAME] S obtained a temperature of the mechanically altered sausage on the steam table for breakfast service. The temperature was read as 120.5 F. [NAME] S was asked what the proper holding temperature was for food being kept warm on the steam table. [NAME] S stated the temperature should be at a minimum of 135 F. When asked food would stay warmer if covered when not being accessed for service. [NAME] S agreed the food would likely be warmer if it was covered. On 2/16/23 at 7:40 a.m., Certified Dietary Manager (CDM) U was shown the concerns with not dating stored food items in the walk-in refrigerator and walk-in freezer. CDM U acknowledged the concerns with dating food items being stored in these areas and agreed there should have been dates on the items identified. On 2/16/23 at 7:50 a.m., when this Surveyor returned to the steam table, [NAME] S had covered the mechanically altered sausage with a slotted metal lid. [NAME] S performed another temperature check and the food item reached 150.2 F. [NAME] S acknowledged keeping loose food items on the steam table, like mechanically altered sausage, covered while not actively serving the food items, was holding the temperature at a safe range. During an observation of the dishwasher cycle performance on 2/17/23 at 1:20 p.m., the top of the dishwasher unit had caked food and dirt debris on the top of the unit. Some of the debris was loose and had the potential to contaminate clean dishes being removed after washing by falling from the surface of the dishwasher when opening the operating doors. On 2/17/23 at 1:25 p.m. [NAME] S performed testing of the sanitizing solution in the three compartment sink. [NAME] S retrieved a strip from the bottle of test strips and immersed the wrong end (non-testing end) of the testing strip into the sanitizing solution. [NAME] S observed no color change and the strip remained white. [NAME] S then stated the testing strip may have been defective and grabbed another testing strip. [NAME] S again tested the solution with the wrong end of the testing strip. This Surveyor pointed out, [NAME] S was holding the testing end of the strip between his finger and thumb and not immersing the testing end of the strip in the water. [NAME] S stated he thought the blue end was the end he was supposed to hold. During a concurrent interview, CDM U, who observed the testing procedure performed by [NAME] S with this Surveyor, acknowledged testing of sanitizing solution was not being done correctly. A review of the facility policy, Food Receiving and Storage, with a revised date of 1/1/2022, read in part: Food shall be received and stored in a manner that complies with safe food handling practices, as outlined in the FDA Food Code . . 7. Foods stored in the refrigerator or freezer will be covered, labeled and dated (opened on and use by date). Whole produce will have a received date and freshness will be monitored by texture and appearance and discarded as appropriate . A review of the facility policy, Food Preparation and Service, with a revised date of 1/1/22, read in part: Food service employees shall prepare and serve food in a manner that complies with safe food handling practices . .Cooking and Holding Temperature and Times 1. The 'danger zone for food temperatures is between 41 degrees and 135 egress Fahrenheit. This temperature range promotes the rapid growth of pathogenic microorganisms that cause foodborne illness. 2. Potentially hazardous foods include meats, poultry, . . Food Service/Distribution 3. The temperature of foods held in the steam tables will be monitored by food service staff . Review of the 2017 FDA Food Code revealed: 3-501.17 Ready-to-Eat, Time/Temperature Control for Safety Food, Date Marking. (A) Except when PACKAGING FOOD using a REDUCED OXYGEN PACKAGING method as specified under § 3-502.12, and except as specified in (E) and (F) of this section, refrigerated, READY-TOEAT, TIME/TEMPERATURE CONTROL FOR SAFETY FOOD prepared and held in a FOOD ESTABLISHMENT for more than 24 hours shall be clearly marked to indicate the date or day by which the FOOD shall be consumed on the PREMISES, sold, or discarded when held at a temperature of 5ºC (41ºF) or less for a maximum of 7 days. The day of preparation shall be counted as Day 1. 3-501.16 Time/Temperature Control for Safety Food, Hot and Cold Holding. (A) Except during preparation, cooking, or cooling, or when time is used as the public health control as specified under §3-501.19, and except as specified under (B) and in (C ) of this section, TIME/TEMPERATURE CONTROL FOR SAFETY FOOD shall be maintained: (1) At 57oC (135oF) or above, except that roasts cooked to a temperature and for a time specified in 3-401.11(B) or reheated as specified in 3-403.11(E) may be held at a temperature of 54oC (130oF) or above, or
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 30% turnover. Below Michigan's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), 1 harm violation(s), $69,430 in fines. Review inspection reports carefully.
  • • 24 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $69,430 in fines. Extremely high, among the most fined facilities in Michigan. Major compliance failures.
  • • Grade D (43/100). Below average facility with significant concerns.
Bottom line: Trust Score of 43/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Medilodge Of Gtc's CMS Rating?

CMS assigns Medilodge of GTC an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Michigan, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Medilodge Of Gtc Staffed?

CMS rates Medilodge of GTC's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 30%, compared to the Michigan average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Medilodge Of Gtc?

State health inspectors documented 24 deficiencies at Medilodge of GTC during 2023 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, and 22 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Medilodge Of Gtc?

Medilodge of GTC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by MEDILODGE, a chain that manages multiple nursing homes. With 125 certified beds and approximately 102 residents (about 82% occupancy), it is a mid-sized facility located in Traverse City, Michigan.

How Does Medilodge Of Gtc Compare to Other Michigan Nursing Homes?

Compared to the 100 nursing homes in Michigan, Medilodge of GTC's overall rating (4 stars) is above the state average of 3.1, staff turnover (30%) is significantly lower than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting Medilodge Of Gtc?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Medilodge Of Gtc Safe?

Based on CMS inspection data, Medilodge of GTC has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Michigan. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Medilodge Of Gtc Stick Around?

Medilodge of GTC has a staff turnover rate of 30%, which is about average for Michigan nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Medilodge Of Gtc Ever Fined?

Medilodge of GTC has been fined $69,430 across 1 penalty action. This is above the Michigan average of $33,773. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Medilodge Of Gtc on Any Federal Watch List?

Medilodge of GTC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.