THIEF RIVER CARE CENTER

2001 EASTWOOD DRIVE, THIEF RIVER FALLS, MN 56701 (218) 683-8100
Non profit - Corporation 70 Beds ST. FRANCIS HEALTH SERVICES Data: November 2025 5 Immediate Jeopardy citations
Trust Grade
0/100
#322 of 337 in MN
Last Inspection: January 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Thief River Care Center has received a Trust Grade of F, indicating significant concerns about the facility's quality of care. It ranks #322 out of 337 nursing homes in Minnesota, placing it in the bottom half of facilities in the state, and #2 out of 2 in Pennington County, meaning there is only one local option that is better. The facility's trend is worsening, as the number of issues identified increased from 7 in 2024 to 9 in 2025. Staffing is rated at 3 out of 5 stars, which is average, but with a concerning turnover rate of 55%, significantly higher than the state average. The facility has incurred $126,075 in fines, indicating compliance problems that are higher than 96% of Minnesota facilities. In terms of RN coverage, it is rated as average, suggesting that while there is some oversight from registered nurses, it may not be sufficient to catch all potential issues. Specific incidents raised during inspections include a failure to ensure staff were cleared to return to work after possible COVID-19 exposure, which could endanger residents' health. Additionally, there was a serious incident of resident-to-resident sexual abuse that occurred due to inadequate supervision, highlighting significant safety concerns. Overall, while there are some strengths in staffing levels, the numerous critical violations and poor ranking suggest families should approach this facility with caution.

Trust Score
F
0/100
In Minnesota
#322/337
Bottom 5%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
7 → 9 violations
Staff Stability
⚠ Watch
55% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$126,075 in fines. Lower than most Minnesota facilities. Relatively clean record.
Skilled Nurses
✓ Good
Each resident gets 52 minutes of Registered Nurse (RN) attention daily — more than average for Minnesota. RNs are trained to catch health problems early.
Violations
⚠ Watch
38 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★☆☆☆☆
1.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 7 issues
2025: 9 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Minnesota average (3.2)

Significant quality concerns identified by CMS

Staff Turnover: 55%

Near Minnesota avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $126,075

Well above median ($33,413)

Significant penalties indicating serious issues

Chain: ST. FRANCIS HEALTH SERVICES

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (55%)

7 points above Minnesota average of 48%

The Ugly 38 deficiencies on record

5 life-threatening 2 actual harm
Jan 2025 9 deficiencies 1 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Accident Prevention (Tag F0689)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to ensure a dependent resident was toileted per request for 1 of 2 re...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to ensure a dependent resident was toileted per request for 1 of 2 residents (R32) reviewed for accidents. This resulted in actual harm for R32 who fell when self transferring to the toilet and fractured their hip. Findings include: R32's significant change Minimum Data Set (MDS) dated [DATE], identified R32 had severe cognitive impairment. R32 was dependent on staff for toileting transfer and required maximal assistance with toileting hygiene. R32 had no falls prior to admission, however had two or more falls, without injury, since admission. Diagnoses included dementia, kidney failure, diabetes and history of urinary tract infections (UTI). R32's History and Physical dated 1/7/25, identified R32 was being seen for a left intertrochanteric hip fracture following a fall in the nursing home. R32 was forgetful and tried to go to the bathroom on her own which caused her to fall. R32 was to be admitted to the hospital for orthopedic surgery. A Nursing Home Incident Report-Investigative Summary dated 1/10/25, identified activities aide (AA)-C observed R32 wheeling out of the facility dining room and asked R32 where she was going. R32 stated she needed to use the bathroom. AA-C reported to nursing assistant (NA)-AA and NA-BB who stated R32 had been toileted thirty minutes prior to going to the dining room and was reminded that she had just gone to the bathroom. AA-C asked R32 if she had just been to the bathroom and R32 shrugged and stated she was full up. AA-C told R32 to stay in the dining room and wait for someone to assist her to the bathroom. AA-C notified NA-AA and NA-BB, R32 was adamant she needed to use the bathroom and was trying to leave the dining room. Neither NA-AA or NA-BB knew when R32 had left the dining room as they continued to pass trays in the dining room. R32 was found on the floor, in the public bathroom at 5:20 p.m., complained of severe pain to her left hip and transferred to the emergency room at 5:30 p.m. R32's care plan dated 12/4/24, identified a risk for falls and injury related to cognitive deficit with a goal to be free from falls and injury. Interventions included call don't fall sign in room, call light in reach and encourage to call for assistance, appropriate footwear, bed in low position with fall mats and non skid strips next to bed. R32 required assistance with activities of daily living (ADLs) and was dependent on staff to transfer. Staff were directed to anticipate and meet needs, ensure call light was within reach and to respond promptly to all requests for assistance. Staff were directed to provide extensive assist of one to two for toileting. R32 was frequently incontinent of bladder and occasionally of bowel and staff were directed to assist with toileting on awakening, before and after all meals and every two hours. During telephone interview on 1/13/25, at 6:11 p.m. family member (FM)-A stated R32 did not have the patience to wait to go to the bathroom. When she had to go to the bathroom, she would not wait for staff to help her. R32 had already fallen in November trying to go to the bathroom herself. R32 could not remember to use the call light. On 1/14/25, at 9:00 a.m. R32 was observed lying in bed with head of the bed elevated. The bed was in lowest position to the floor and a bedside mat was on the floor beside the bed. R32 was drowsy and difficult to arouse. Registered nurse (RN)-B entered room to administer medications. RN-B stated R32 had fallen in the public bathroom in the main entry area, had broken her hip and just returned from the hospital. The facility had put Velcro stop signs on the public bathroom doorways to prevent confused residents from entering the bathrooms to prevent future falls. R32's progress notes identified the following: - 12/4/24, When staff went to offer toileting, R32 was found in the bathroom transferring herself off of the toilet. - 12/16/24, R32 was found on floor in bathroom, after having toileted herself. R32 was to be care planned to toilet before and after meals and as needed. - 12/29/24, Staff noted resident room door was shut. On entering room, R32 was found to have self transferred to the toilet. - 1/6/25, R32 was found in public bathroom in common entry area. R32 had been trying to use the bathroom, urine was on the floor and R32's pants and brief were down. R32 was admitted to the hospital with left hip fracture. R32's current Urinary Continence Task flow sheet 1/11/25 to 1/15/25, identified the following: - 1/11/25, R32 was incontinent of urine at 1:30 a.m., 5:30 a.m., and 7:58 p.m. and did not void when toileted at 10:37 a.m. - 1/12/25, R32 was incontinent of urine at 3:10 a.m., 10:20 a.m. and 9:44 p.m. -1/13/25, R32 was incontinent of urine at 2:38 a.m., 6:30 a.m., 2:30 p.m., 4:30 p.m., 6:15 p.m., and 8:15 p.m. -1/14/25, R32 was incontinent of urine at 3:26 a.m., 10:33 a.m. 3:49 p.m., 5:30 p.m., 7:15 p.m., 8:45 p.m. -1/15/25, R32 was incontinent of urine at 5:59 a.m., 1:59 p.m. and 4:11 p.m., 6:09 p.m., and 9:09 p.m. The flow sheet lacked documentation that R32 had been checked and/or changed every 2 hours and before and after meals as directed on R32's care plan. The Urinary Continence Task Flow sheet for the day of the fall was requested and not received. During interview on 1/14/25, at 2:44 p.m. NA-A stated he thought R32 felt the need to urinate frequently was related to her up and down blood sugars. Staff toileted R32 every two hours. R32 was hoyer lift transfer and could not bear weight, but would still try to get up on her own and toilet herself as R32 had no patience. NA-A was not working when R32 had fractured her hip, but he could see R32 getting up and to toilet herself as R32 had been so confused. When interviewed on 1/15/24, at 7:50 a.m. NA-CC stated she would toilet R32 before and after meals and every two hours but R32 was one that would ask to go to the bathroom ten minutes after just being taken. R32 was continent of bladder prior to her fall with fracture and may have been nervous about having accidents. R32 was very anxious and when R32 felt the urge to go she would have to go right then and nothing would stop her. R32 liked to be in her room and if tried to have her out by the nurses station, she would just wheel away. When interviewed on 1/15/25, at 8:09 a.m. NA-C stated R32 was a handful. NA-C would leave R32's room door open, and continuously walk around the wing to keep an eye on her. If NA-C noticed R32 was getting slightly restless, she would immediately take her to the bathroom. R32 was continent prior to her fall and could have been nervous of having an accident in her pants. NA-C just checked on R32 all the time and took her to the bathroom. During joint interview with nurse consultant registered nurse (RN)-I and the director of nursing (DON) on 1/15/25, at 1:37 p.m. The DON stated she was present when R32 had her last fall and so had questioned all the staff involved immediately following the incident. NA-AA and NA-BB had been busy passing plates and getting supper going when R32 requested to go to the bathroom. The aides told R32 she had just been on the toilet and could hold on a little bit. AA-A notified the both NA-AA and NA-BB R32 needed to use the bathroom. The DON stated staff should have assisted R32 to the bathroom when she asked for help. The DON immediately educated the aides regarding providing assistance to residents and following resident's care plan. When interviewed on 1/16/25, at 9:37 a.m. the DON stated flow sheets for R32's turn and repositioning and toileting did not indicate R32 was checked or changed every two hours. Urinary Continence Task flow sheet was requested prior to her hospital return on 1/10/25, however, no flow sheets were available prior to her hospital return on 1/10/25, as the facility had started tracking when she returned from the hospital. The DON stated there had been no audits or documentation to ensure staff were following R32's care planned interventions, specifically toileting every two hours, and R32 had been falling regarding toileting. The facility Fall Prevention and Management dated 6/5/23, identified a fall analysis would be completed if a resident had two or more falls to review fall trends, identify individual and systemic causes of falls, evaluate current interventions for effectiveness and if needed to determine additional interventions. If identified as a high fall risk, a comprehensive assessment would be completed. The assessment would identify resident's history of falls, activity level, visual impairment, balance and gait, elimination status and diagnoses and medications, and other contributing factors related to fall. Assessment data would be analyzed with a summary completed identifying interventions to mitigate the resident's fall risk. All interventions identified through the assessment/review process would be documented in the resident's care plan using person centered language.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to ensure an assessment was completed for an electric s...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to ensure an assessment was completed for an electric scooter to increase mobility for 1 of 1 residents (R57) reviewed for accomadation of needs. Findings include: R57's significant change Minimum Data Set (MDS) dated [DATE], identified R57 was cognitively intact, was independent with bed mobility, no functional limitation in range of motion of upper or lower extremities, and used a walker and wheelchair for mobility. R57 participated in physical and occupational therapy during the assessment period. R57's care plan revised on 11/14/24, identified R57 was independent with bed mobility, required assistance of one staff and gait belt to transfer between surfaces, and required stand-by assistance while walking with a walker. The plan failed to identify use of an electric scooter. On 1/13/25 at 6:20 p.m., R57 stated she had an electric scooter at home and talked to staff about it. R57's son brought the scooter to the facility; however, R57 stated she had not received any follow-up from staff. R57 stated she received therapy every day and had not had any discussion or assessments related to use of the scooter. R57's care conference notes from 11/27/24 were reviewed; however, the notes did not identify any discussion regarding the electric scooter use. R57's medical record lacked any assessment or referral for the use of the electric scooter. On 1/16/25 at 9:13 a.m., social services (SS)-A stated R57's electric scooter was in the building by the front entrance and was under the impression R57 was assessed by occupational therapy but was not strong enough to drive the scooter independently. SS-A stated she was uncertain what R57 had been told regarding using the scooter. On 1/16/25 at 12:13 p.m., physical therapy assistant (PTA)-A stated therapy had not received a referral to assess R57 for use of the electric scooter. On 1/16/25 at 12:13 p.m., SS-A provided an undated and untitled document with R57's name and written notes that identified scooter eval. - key in top drawer. SS-A stated the document was notes she made to herself, although she failed to pass the information onto nursing staff. A policy regarding following up on resident's requests was requested but not provided.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R8's significant change MDS dated [DATE], identified severe cognitive impairment. R8 required substantial/maximal assistance wit...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R8's significant change MDS dated [DATE], identified severe cognitive impairment. R8 required substantial/maximal assistance with turning and repositioning and toileting. R8 was at risk for pressure ulcers, currently did not have any skin issues. Diagnoses included Alzheimer's disease and non-Alzheimer's dementia. R8's care plan dated 11/12/24, identified R8 should be repositioned every three hours as R8 had a potential for skin impairment. R8's progress note dated 1/6/25 identified a new skin issue located on the inside of R8's right buttock. The area was 1.5 centimeters (cm) x 1.5 cm with 100% granulation tissue (a new, pink or red, moist tissue that forms at the site of a wound as it heals.). Primary care provider notified. Tissue tolerance identified to turn every 2 hours. During an interview on 1/15/25 at 11:06 a.m. NA-G stated they were assigned to care for R8 today. NA-G stated R8's care plan was recently updated and R8 was supposed to be repositioned every two hours, because R8 had a new area of impaired skin integrity on the identified R8's buttocks. NA-G was not sure when the last time R8 was repositioned. During an interview on 1/15/25 at 3:00 p.m., RN-C stated R8 had developed a new area on her inner right buttocks and were doing dressing changes every three days and as needed. R8 was also to be repositioned every two hours to keep pressure off the wound. The updates with repositioning R8 had been communicated with nursing staff and the nursing assistants, but not updated on the care plan. The facility policy Person Centered Care Planning revised 4/20/23, identified the resident's baseline care plan would be developed based on admission orders, information available from the transferring provider and discussion with the resident and resident representative. Information would be included necessary to properly care for the resident, including immediate health and safety concerns to prevent decline or injury and activities of daily living (ADL)s. Based on interview and document review, the facility failed to update the care plan with a new transfer status for 1 of 2 residents (R32) reviewed for falls; and the facility failed to update the care plan with a new turning and repositioning schedule for 1 of 2 residents (R8) reviewed for pressure ulcers. Findings include: R32's significant change Minimum Data Set (MDS) dated [DATE], identified R32 had severe cognitive impairment. R32 was dependent on staff for toileting transfer. R32's History and Physical dated 1/7/25, identified R32 was seen for a left intertrochanteric hip fracture following a fall in the nursing home. R32 was to be admitted to the hospital for orthopedic surgery. R32's care plan dated 1/14/25, identified R32 required assistance with activities of daily living (ADLs) and was weight bearing as tolerated. Staff were to assist R32 with assist of one and gait belt to transfer. R32 had a recent left hip fracture related to a fall with surgical intervention. Staff were directed to anticipate and meet needs, make sure call light was with in reach and to respond promptly to all requests for assistance. R32 was able to be weight bear as tolerated with physical and occupational therapy evaluations ordered. During observation on 1/14/25, at 5:34 p.m. R32 was lying in bed with bed low to the floor and head of the bed elevated to sitting position. Nursing assistant (NA)-B sat at R32's bedside and stated they did not get R32 up to the toilet or commode or in her wheel chair because the Hoyer lift (full lift) transfers were to painful for R32. A joint interview was conducted with registered nurse consultant (RN)-I and director of nursing (DON) on 1/15/25, at 1:37 p.m. The DON stated after R32 fell on [DATE], she was non weight bearing and needed a Hoyer lift to transfer, as the family opted not to have surgical repair to R32's right hip. RN-I stated when a resident returned from the hospital, licensed staff completed a skilled progress note daily, bowel and bladder, fall, skin, and pain assessments were completed. Changes were then made to the resident's care plan and changes would go directly to the resident's Kardex where the aides could see what care needs and changes the resident had. Therapy was also seeing R32 and went by their recommendations as well for care plan items. When interviewed on 1/16/25, at 10:52 a.m. the DON stated therapy was seeing R32 since her hospital return and R32 was to be a Hoyer lift transfer. The DON had questioned several nursing assistants and they reported they were using a Hoyer lift when transferring R32; however, R32's care plan was not accurate and did not match her transfer status to reflect her needs. Updating the plan of care to accurately reflect what residents needed was an issue the DON had been aware of and was working on.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and document review, the facility failed to provide timely assistance with toileting/incontinen...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and document review, the facility failed to provide timely assistance with toileting/incontinence care for 1 of 3 residents (R8) reviewed for activities of daily living (ADLs) and who were dependent on staff for their care. Findings include: R8's significant change Minimum Data Set (MDS) dated [DATE], identified R8 had severe cognitive impairment and was dependent on staff for her ADLs. R8 was incontinent of bowel and bladder. The MDS included diagnoses of Alzheimer's disease, and non-Alzheimer's dementia. R8's Bowel and Bladder Risk assessment dated [DATE], identified R8 was incontinent of bowel and bladder. R8's care plan dated 11/12/24, identified R8 required extensive assist of one for toileting and incontinence care every three hours and as needed. Continuous observations were completed on 1/15/25 at 7:18 a.m. through 11:13 a.m. and identfied the following: - At 7:18 a.m. R8 was seated in her wheelchair and wheeling herself down the hall heading to the common area. - At 8:08 a.m. R8 was in dining room for breakfast. She was seated in her wheel chair and had not been toileted or offered toileting. - At 9:24 a.m. R8 was taken by an unidentified activity staff to an activity in the common area of the nursing home. R8 had not been toileted or offered toileting. - At 9:40 a.m. R8 was brought to the common area when activity was completed and was watching TV. R8 remained in common area seated in the wheelchair and had not been toileted or offered toileting. - At 10:40 a.m. R8 remained in the common area and participated in a bible study that finished at 10:50 a.m. - At 11:00 a.m. R8 continued in her wheelchair and had not been toileted or offered toileting. During an interview on 1/15/25 at 11:06 a.m. nursing assistant (NA)-G stated they were assigned to care for R8 today. NA-G was not sure when the last time R8 was toileted. NA-G then went to bring R8 to the bathroom. During observation on 1/15/25 at 11:13 a.m., nursing assistant (NA)-G assisted R8 to the bathroom. When R8's incontinent brief was removed there was a small amount of feces in the brief and smeared on her buttocks and the brief had a small amount of urine. There was a scabbed area on R8's inner right buttocks that looked one cm in size, the skin around the area was intact. During an interview on 1/15/25 at 11:04 a.m., NA-F stated staff reviewed the communication board or it would be passed on in report when a resident was to be assisted with toileting and/or have their brief checked. The facility recently updated their electronic charting system and staff could also see the care planned interventions in the [NAME] . NA-F stated she had not worked with R8 and did not know when she needed to be checked. During an interview on 1/15/2 at 11:07 a.m., NA-G stated they were assigned care of R8. R8's care plan was recently updated and was supposed to be offered toileting and check and change every 2 hours because an area of impaired skin integrity was identified on her buttocks. NA-G was not sure of when the last time R8 was checked or offered toileting assistance. NA-G stated they usually checked her right after breakfast, but did not do it today and was unsure if it was done. The last time NA-G knew R8 was checked was when she got up this morning and NA-G brought R8 to the bathroom. During an interview on 1/15/25 at 3:00 p.m., registered nurse (RN)-C stated R8 was to be checked and changed every 2 hours, which was changed from check and change every 3 hours due to a new area of impaired skin integrity. Residents who sat in soiled incontinent briefs had an increased chance of skin breakdown and should be checked and changed frequently. During an interview on 1/16/25 at 9:55 a.m., the director of nursing (DON) stated it was the expectation staff would have followed resident care plan related to check and change of incontinent briefs to ensure R8's care was done. The facility's Urinary Incontinence Program policy dated 4/6/15, identified each resident will receive the appropriate care and services to prevent incontinence related complications to the extent possible.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and document review, the facility failed to identify a significant increase in weight with depe...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and document review, the facility failed to identify a significant increase in weight with dependent edema in the lower extremeties and conducted a comprehensive assessment and implement interventions for 1 of 1 residents (R55) reviewed for edema. Findings include: R55's admission Minimal Data Set (MDS) dated [DATE], identified R55 had intact cognition and required moderate to maximal assist with activities of daily living (ADLs). R55's admission weight was recorded as 203 pounds (lbs). Diagnoses included acute embolism and thrombosis of deep veins of superior vena cava, kidney failure, hypertension and pulmonary hypertension. R55's undated care plan identified R55 required assistance with ADL's and staff were directed to assist R55 with dressing, grooming, toileting, bed mobility and transfers. The plan of care failed to identify issues with intact skin, weight or edema. R55's medical record identified the following weights: - 10/30/24, R55 weighted 203 lbs. - 11/26/24, R55 weighted 219 lbs. - 12/03/24, R55 weighted 231 lbs. (28 lb weight gain from admission, 13.79% gain) - 12/10/24, R55 weighted 229 lbs. - 12/17/24, R55 weighted 232 lbs. - 12/24/24, R55 weighted 231 lbs. - 1/14/25, R55 weighted 225 lbs(22 lb weight gain from admission, 10.84% gain) R55's medical record lacked evidence the significant weight gains were assessed and interventions implemented. R55's progress note dated 12/23/24, identified family member (FM)-A requested a nurse to look at R55's left foot. FM-A requested the facility obtain an order for ace wrap to R55's left leg. A fax was sent to R55's primary provider to update on R55's skin and request ACE wrap for R55's left leg. On 1/13/25, at 5:53 p.m. R55 was observed seated in a wheelchair in his room. R55's legs were in a dependent position and feet were placed on the wheelchair foot rests. There was significant swelling in both of R55's lower extremities from his knees to his toes with greater swelling noted on his left leg. On 1/14/25, at 3:22 p.m. R55 was observed seated in wheelchair in his room watching television. R55 was observed with his legs in a dependent position with feet resting on wheelchair footrests. R55 had significant swelling in both feet and lower legs bilaterally. On 1/15/25, at 9:30 a.m. registered nurse (RN)-B entered R55's room to check R55's feet. RN-B removed R55's socks, both lower extremities had significant swelling from knees to toes. RN-B wrapped R55's left lower leg and foot with ace wrap after covering both legs with a soft sleeve. On 1/15/25, at 9:45 a.m. FM-A stated the facility staff never made attempts to have R55 lie down in bed or elevate his legs. If FM-A chased down the staff and begged them, they would come in and assist him to lie down. R55 needed to lie down to help with the swelling in his legs. When R55 was at home for three weeks in October, he did not have any swelling in his legs at all, because he had remained in bed a majority of the time. On 1/15/25, at 9:47 a.m., RN-B stated the facility had notified the provider about R55's edema, but they never get any response. Staff try to ask R55 to lie down or sit in recliner but he frequently refuses. The facility did not schedule for R55 to elevate his feet or document when he refused their attempts. RN-B stated the facility was not monitoring R55's weights or edema on R55's treatment record. There was no one tasked to assess edema or look at resident weights. Further, if a large weight gain was noted from week to week, the facility should print off the weights and see if the provider wanted to address them. RN-B would check with the charge nurse to see if anyone had addressed R55's weight gain. During interview on 1/15/25, at 10:46 a.m. RN-B stated the facility had been requesting compression wraps for R55's left leg and his provider was faxed with that request on 12/23/24, however, the facility had never received a response back from R55's provider. During interview on 1/15/25, at 10: 26 a.m. RN-A stated the facility conducted weekly weight meetings which they discussed resident weight gain or losses and reviewed everything with dietary. RN-A did not document any notes related to the meetings, but they discussed resident weights, reviewed if they were felt to be accurate, if supplements were needed and such. RN-A knew R55's provider had been notified of his edema but the provider had not gotten back to them. No new interventions had been attempted to try to reduce R55's edema and RN-A had not reviewed R55's diet or spoken to him about the need to lie down or elevate his feet in the afternoons. During interview on 1/16/25, at 9:47 a.m. the director of nursing (DON) stated facility staff should be reviewing resident's weights when they documented them in the resident's medical record. R55 should have had orders for ACE wraps or compression hose. Residents with weight gain should be evaluated and staff should be assessing residents weights regularly. The facility policy Weight Monitoring Program dated 1/18/21, identified a medically significant weight gain was a weight gain of five or more pounds in one week which could indicate a change in health status. Weight data would be assessed, tracked, and entered into the residents medical record weekly. The attending practitioner would be contacted for any resident with a medically significant weight gain of five pounds or more.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to provide timely repositioning for 1 of 2 residents (R...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to provide timely repositioning for 1 of 2 residents (R8) reviewed for pressure ulcers. Findings include: R8's significant change Minimum Data Set (MDS) dated [DATE], identified severe cognitive impairment. R8 required substantial/maximal assistance with turning and repositioning and toileting. R8 was at risk for pressure ulcers, currently did not have any skin issues. Diagnoses included Alzheimer's disease and non-Alzheimer's dementia. R8's Braden Risk Assessment (a tool used to assess a patient's risk of developing pressure ulcers) dated 11/1/24, identified R8 was at moderate risk of developing a pressure ulcer. R8's care plan dated 11/12/24, identified R8 should be repositioned every three hours as R8 had a potential for skin impairment. R8's Tissue Tolerance-Repositioning Observation dated 1/6/25, identified after R8 was in sitting or lying in same position after two hours redness was observed in areas of pressure. It identified R8 was to be repositioned every two hours. R8's progress note dated 1/6/25 identified a new skin issue located on the inside of R8's right buttock. The area was 1.5 centimeters (cm) x 1.5 cm with 100% granulation tissue (a new, pink or red, moist tissue that forms at the site of a wound as it heals.). Primary care provider notified. Tissue tolerance identified to turn every 2 hours. Continuous observations were completed on 1/15/25 at 7:18 a.m. through 11:13 a.m. and identfied the following - At 7:18 a.m. R8 was seated in her wheelchair and wheeling herself down the hall heading to the common area - At 8:08 a.m. R8 was in dining room for breakfast. She was seated in her wheel chair and had not been repositioned or offered respositioning. - At 9:24 a.m. R8 was taken by unidentified activity staff to an activity in the common area of the nursing home. R8 remained seated in her wheelchair and had not been repositioned or offered respositioning. - At 9:40 a.m. R8 was brought to the common area when activity was completed and was watching TV. R8 remained in common area seated in the wheelchair and had not been repositioned or offered repositioning. - At 10:40 a.m. R8 remained in the common area and participated a bible study that finished at 10:50 a.m. R8 had not been repositioned or offered to be repositioned. - At 11:00 a.m. R8 remained in her wheelchair seated in the same position. R8 had not been repositioned or offered to be repositioned. During an interview on 1/15/25 at 11:06 a.m. nursing assistant (NA)-G stated they were assigned to care for R8 today. NA-G stated R8's care plan was recently updated and R8 was supposed to be repositioned every two hours, because R8 had a new area of impaired skin integrity on the identified R8's buttocks. NA-G was not sure when the last time R8 was repositioned. The aids usually repositioned R8 right after breakfast, but NA-G did not do it today and was unsure if it was done. The last time NA-G knew R8 was repositioned was when she got R8 up this morning. NA-G then went to bring R8 to the bathroom and reposition her. During observation on 1/15/25 at 11:13 a.m., nursing assistant (NA)-G assisted R8 to the bathroom. When R8's incontinent brief was removed there was a small amount of feces in the brief and smeared on her buttocks and the brief had a small amount of urine. There was a scabbed area on R8's inner right buttocks that looked one cm in size, the skin around the area was intact. During an interview on 1/15/25 at 3:00 p.m., registered nurse (RN)-C stated R8 had developed a new area on her inner right buttocks and were doing dressing changes every three days and as needed. R8 was also to be repositioned every two hours to keep pressure off the wound. The updates with repositioning R8 had been communicated with nursing staff and the nursing assistants. R8 should not have gone more than two hours without repositioning as her ulcer could worsen. During an interview on 1/16/25 at 9:55 a.m., the director of nursing (DON) stated it is the expectation staff followed the care plan related to resident with impaired skin integrity and/or pressure sores. Which included timely repositioning of R8. A policy for pressure ulcers was request, but not received. The facility's Tissue Tolerance Repositioning Observation policy dated 11/26/24, identified it was to establish and adjust individualized repositioning schedules based on skin assessments. To provide guidelines to staff on the ability of the resident's skin and its supporting structures to endure the effects of pressure without adverse effects.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to ensure food was served at warm, palatable temperatur...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to ensure food was served at warm, palatable temperatures for 5 of 5 residents (R30, R4, R32, R11,R18) who received meal trays out of temperature range. Findings include: R30's significant change MDS dated [DATE], identified R30 had intact cognition and was independent with eating. On 1/14/25, at 2:00 p.m. R30 stated he ate his meals in his room and the meal trays served were almost always cold. R30 stated this occurred with all the meals served in his room and it did not matter if was breakfast, lunch or supper. On 1/14/25, at 4:56 p.m. the supper meal services were observed on the Blueberry unit where several residents were seated in the dining area waiting for the supper meal. Residents were served a meal of hot dogs and tater tots in the dining room. The supper trays were on an open metal cart with three shelves. Each tray was covered with a dish cover over the plate of food. At 5:18 p.m. nursing assistant (NA)-O began delivering supper trays to the residents in their rooms. At 5:19 p.m. NA-O delivered a supper tray to R30's room. At 5:20 p.m. NA-O delivered a supper tray to R4's room. At 5:20 p.m. NA-O delivered a supper tray to R32's room. At 5:21 p.m. NA-O delivered a supper tray to R11's room. At 5:23 p.m. NA-O delivered a supper tray to R18's room. At 5:25 p.m. a test tray was removed from the resident cart and cook (CK)-A tested the hotdog and tater tots for temperature. The hot dog measured 99.5 degrees, and the tater tots measured 94 degrees. CK-A stated the food was cold and should temp around 145 degrees. On 1/14/25, at 5:40 p.m. CK-A stated the food had been hot when leaving the kitchen area and he thought the problem with the food cooling off so quickly was the dietary aide had not allowed the steam table to warm up adequately prior to meal service. The dietary aide had also not been trained on using the plate warmer function of the steamer table and that may have contributed to the cold food as well. When interviewed on 1/15/25, at 1:28 p.m. the director of nursing (DON) stated the food temperatures at supper service was not acceptable and should have been warmer. The cold food did not taste very palatable and was unappetizing. During interview on 1/15/25, at 2:16 p.m. the director of dietary services (DODS) stated she observed food service at the facility in the past and could recall the facility used an open tray cart, which could contribute to the food cooling off quickly. Food was not safe if the temperature was dropped below 135 degrees and cold food was just not palatable. The facility policy General Food Preparation and Handling dated 10/23, identified all meats were to be heated to a safe minimum internal temperature. Staff were to refer to the charts Minimum Cooking Food Temperatures and Holding Times and Suggested Food Cooking Temperatures and Holding Times, which identified hot holding temperature of 135 degrees.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and document review, the facility failed to ensure the final rinse on the dishwasher reached 180 degrees Fahrenheit (F) to sanitize dishes. This had the potential to af...

Read full inspector narrative →
Based on observation, interview and document review, the facility failed to ensure the final rinse on the dishwasher reached 180 degrees Fahrenheit (F) to sanitize dishes. This had the potential to affect 61 of 62 residents who consumed food from the main production kitchen. Findings include: On 1/13/25, at 11:58 a.m., an initial kitchen tour was completed with dietary aide (DA)-A. A single commercial dishwasher was observed along the wall with several hard plastic racks on the conveyor belt in front of machine. DA-A loaded several plate covers onto a hard plastic rack and placed them into the dishwasher. Two gauges were located on the top front of the dishwasher. One gauge was labeled wash and on the gauge next to the 150 F degrees there was black marker identifying the temperature. A second gauge was labeled rinse, and the black marker was marked at 180 F next to the gauge. DA-A identified the temperatures were the minimum required for the dishwasher to reach when monitoring the temperatures. DA-A ran the rack with plate covers through the dishwasher machine three times. On the first run, the rinse temperature registered 160 F., on the second run the rinse temperature registered 172 F, and on the third run, the rinse temperature registered 180 F just after the dish tray exited the dishwasher and the cycle was completed. DA-A stated the third tray had not reached the rinse temperature of 180 when in the dishwasher. The Dishwashing Machine Temp Sheet for the month of January 2025, identified from January 25 through January 29, 2025, the dishwasher rinse temperature was recorded between 150 degrees and 160 degrees for the am shift/meal. The Dishwashing Machine Temp Sheet for the month of December 2024, identified 12 of 49 recorded dishwasher rinse temperatures were recorded below 180 degrees when monitored for the three meals. During interview on 1/13/25, at 12:00 p.m. cook (CK)-B stated the dishwasher repair person had told dietary staff to shut off and drain the washer every shift to help it to reach adequate temperatures and she was not sure that was being done. The dishes would not be rinsed properly if the rinse temperature did not reach the required 180 degrees. When it was identified the dishwasher was not reaching adequate temperatures, staff were to call the dishwasher repair person. Staff were to keep running the dishes through the dishwasher until it reached the adequate rinsing temperature to ensure the dishes were sanitized and she would let maintenance know they were having problems with the dishwasher. During interview on 1/13/25, at 12:32 p.m. maintenance (MAINT)-A observed the dishwasher cycle with rinse temperature at 160 degrees. MAINT-A stated he had never been notified the dishwasher was not working properly. He did not work on the dishwasher but would call the repair person to come. A joint interview was completed with DA-A and CK-B on 1/13/25, at 12:40 p.m. CK-B stated they never manually sanitized dishes in the sink. CK-B could only remember hand washing dishes one time when the dishwasher was being replaced. CK-B stated currently the dishwasher was not working properly if the rinse did not reach 180 degrees. DA-A stated maybe they should be hand washing the dishes to sanitize them. During a second tour of the kitchen on 1/13/25, at 1:05 p.m. DA-A was observed hand washing cooking equipment, pots and utensils in a sink with soapy water. DA-A put the hand washed equipment into a hard plastic rack and ran three racks of hand washed pots, equipment and utensils through the dishwasher. The dishwasher rinse gauge registered 175 degrees. DA-A stated she ran the dishes through the dishwasher after hand washing them in order to sanitize the dishes. DA-A stated the dishes were not getting properly sanitized since the rinse temperature did not reach 180 degrees, but she did not know what else she could do. At 1:24 p.m. DA-A completed washing all the lunch dishes through the dishwasher and the rinse temperature reached 180 degrees and greater. DA-A stated it was just the first few trays that were run through that the rinse was below 180 degrees. DA-A was watching all the trays going through now to make sure the rinse reached 180 degrees or more. During interview on 1/14/25, at 10:30 a.m. MAINT-A stated the dishwasher repair person checked the dishwasher, and it was working properly. The repair person indicated the surface temperature needed to be 160 degrees and was reaching 168 degrees. The staff needed to run a holding thermometer or test strip or plate through the machine to get the most accurate readings. During observation of dishwasher on 1/14/25, at 4:29 p.m. DA-B ran a rack of plastic glasses through the dishwasher. The rinse temperature registered 160 degrees. DA-B stated she always ran resident glasses through two times. DA-B ran the glasses through the dishwasher a second time. The rinse temperature registered 178 degrees. DA-B stated she did not know where to locate or how to run a thermometer or temperature plate through the dishwasher, as she had never been taught. DA-B stated she only looked at the front gauges to record the dishwasher temperatures and had never been told or taught to do it any other way. During interview on 1/14/25, at 5:35 p.m. MAINT-A stated the dishwasher took a while to heat up to the 180 degree rinse. MAINT-A was not aware the dietary staff were not trained on how to check dishwasher temperatures other than to read the front gauges. The dishwasher repair technician who checked the machine earlier that day had not trained the dietary staff on alternative methods to check dishwasher temperatures. During interview on 1/15/25, at 1:11 p.m. CK-A stated he thought he had figured out the problem with the facility's dishwasher. The dishwasher took a while to heat up to the required 180-degree rinse temperature. CK-A instructed all the dietary staff to run a tray through the dishwasher several times until the rinse temperature reached 180 degrees before washing any dishes with the dishwasher. Staff had not been getting the dishwasher up to the required temperature before washing dishes. The staff would just run the dishes through right away in order to get done for the day quickly. The staff have been instructed now to get the dishwasher up to required temperature prior to starting to wash any dishes. When interviewed on 1/15/25, at 1:28 p.m. the director of nursing (DON) stated if dietary staff were not running dishes through a properly working dishwasher, they ran the risk of the dishes not being sanitized properly. The DON would expect the dietary staff to try to problem solve and find out the reason the dishwasher was not reaching the required temperature and to reach to the dietary manager or maintence when equipment was not working properly. During telephone interview on 1/15/25, at 2:16 p.m. the director of dietary services (DODS) stated running dishes through the dishwasher at low rinse temperatures meant the dishes were not being sanitized, which was not appropriate. DODS stated it was an area staff would need training on. The facility policy Cleaning Dishes/Dish Machine dated 4/20/22, identified the facility used a high temperature dishwasher which used heat for sanitization. Minimum wash temperatures were 150 degrees and minimum rinse temperature was 180 degrees. If minimum temperatures were not obtained, staff were to utilize sanitation process and indicate on the temperature log the corrective action used to ensure dishes were sanitized.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Enhanced Barrier Precautions: R53's quarterly Minimum Data Set (MDS) dated [DATE], identified R53 had severely impaired cognitio...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Enhanced Barrier Precautions: R53's quarterly Minimum Data Set (MDS) dated [DATE], identified R53 had severely impaired cognition and was dependent on staff for all activities of daily living (ADLs). R53 was incontinent of bowel and had an indwelling catheter and a feeding tube. Diagnosis included spastic quadriplegic cerebral palsy. On 1/14/25, at 8:55 a.m. a personal protective equipment (PPE) cart was observed in the hall beside R53's room door. The PPE cart's drawers contained disposable hospital gowns, disposable gloves and masks. A sign was posted above the cart which identified enhanced barrier precautions were required when providing high contact care with resident residing in the room. The poster identified when and what staff were required to don prior to entering the room. During observation on 1/14/25, at 9:02 a.m. nursing assistant (NA)-Q entered R53's room to assist her with her morning care. NA-Q was wearing a surgical mask and put on gloves. NA-Q removed R53's brief and washed up R53's peri area with disposable wipes. NA-Q turned R53 away and then rolled her back toward her, leaning over R53 to perform the peri care. NA-Q changed her gloves after performing incontinence care and rolled R53 from side to side to secure the clean brief. R53's body would lean against NA-Q uniform at times, when rolling R53 toward her. NA-B entered the room wearing a face mask, gloves and disposable gown. NA-B and NA-Q placed a Hoyer (full lift) lift sheet underneath R53's body, again rolling her from side to side and at times leaning into NA-Q's uniform. Both aides utilized the Hoyer lift to transfer R53 into her wheelchair and secured her catheter bag to the side of the wheelchair and adjusted R53's feeding tube lines to ensure placement was appropriate. When interviewed on 1/14/25, at 9:14 a.m. NA-Q stated she wore a disposable gown in the [NAME] when she got R53 dressed. It was especially important to wear a gown and gloves when working with R53's indwelling catheter. NA-Q had not worn a gown when assisting with incontinent peri care, as she was just getting the resident up in her wheelchair and not emptying her catheter or anything like that. R53 had touched NA-Q's uniform when she was assisting her, and NA-Q had provided bowel incontinent peri care without a gown on. NA-Q should have worn a gown before assisting R53 with personal care. During interview on 1/14/25, at 9:18 a.m. NA-B stated staff were suppose to a wear gown and gloves with any residents who had a catheter or open wounds. Staff were to wear the PPE whenever providing care to those type of residents; however, were not required to wear the PPE when just passing water or going in room to speak with them. During joint interview with infection preventionist registered nurse (RN)-C and RN-D on 1/16/25, at 10:15 a.m. RN-C stated R53 was on enhanced barrier precautions and staff should wear the appropriate PPE of gown, mask and gloves to perform peri care. Staff were educated on the use of PPE with enhanced barrier precautions (EBP) in April 2024, and were to wear PPE whenever providing care, transfers, or toileting. The resident's that required EBP had PPE carts outside of their room doors and EBP posters on their doors to direct staff. The facility policy Enhanced Barrier Precautions dated 8/20/24, identified EBP were to be used when providing high contact care to residents who were colonized or infected with a multi-drug-resistant organism. EBP would also be used for residents with chronic wounds and/or indwelling medical devices. EBP was to be employed when performing high contact resident care activities such as dressing, bathing, changing linen, transferring, hygiene care, toileting, peri care, emptying catheter bag, wound care, indwelling medical device care and therapy treatment. The CDC Implementation of Personal Protective Equipment (PPE) Use in Nursing Homes to Prevent Spread of Multi-drug-resistant Organisms (MDROs) manual, dated 7/2022, identified MDRO transmission within a nursing home was common and contributed to substantial resident morbidity and mortality. The feature outlined EBP were defined as, . expand the use of PPE and refer to the use of gown and gloves during high-contact resident care activities that provide opportunities for transfer of MDROs to staff hands and clothing . MDROs may be indirectly transferred from resident-to-resident during these high-contact care activities . residents with wounds and indwelling medical devices are at especially high risk of both acquisition of and colonization with MDROs. The feature identified several examples of high-contact resident care activities including dressing, bathing, providing hygiene, transferring, changing linens or briefs, and wound care. Based on observation, interview and document review, the facility failed to expand COVID-19 testing/ and or contact tracing of staff and residents on other units after residents tested positive for COVID19 per Centers for Disease Control (CDC) guidelines. In addition, the facility failed to implement enhanced barrier precautions (EBP) for 1 of 3 residents (R53) reviewed for activities of daily living (ADLs). This had the potential to affect all 60 residents residing in the facility. Findings include: COVID-19 Testing: The current CDC guidance on COVID-19 in the Nursing Home dated June 2024 included : Perform testing for all residents and HCP identified as close contacts or on the affected unit(s) if using a broad-based approach, regardless of vaccination status. Testing is recommended immediately (but not earlier than 24 hours after the exposure) and, if negative, again 48 hours after the first negative test and, if negative, again 48 hours after the second negative test. This will typically be at day 1 (where day of exposure is day 0), day 3, and day 5. If no additional cases are identified during contact tracing or the broad-based testing, no further testing is indicated. Empiric use of Transmission-Based Precautions for residents and work restriction for HCP who met criteria can be discontinued as described in Section 2 and the Interim Guidance for Managing Healthcare Personnel with SARS-CoV-2 Infection or Exposure to SARS-CoV-2, respectively. If additional cases are identified, strong consideration should be given to shifting to the broad-based approach if not already being performed and implementing quarantine for residents in affected areas of the facility. As part of the broad-based approach, testing should continue on affected unit(s) or facility-wide every 3-7 days until there are no new cases for 14 days. If antigen testing is used, more frequent testing (every 3 days), should be considered. On 1/13/25 at 1:25 p.m., R10 stated she was waiting for her shower because the NA that was supposed to help her was pulled to the other unit (Evergreen) to work. On 1/15/25 at 2:37 p.m., maintenance worker-A stated there was a potential that housekeeping staff would be pulled to work from one unit to the other during the same shift. Review of the facility covid outbreak document dated 1/7/25, identified the following: - NA-E worked the night shift (10:00 p.m. - 6:30 a.m.) on 1/6/25 and evening shift on 1/7/25 on Evergreen unit. Throughout the evening on 1/7/25, NA-E developed symptoms (not listed) and at 9:00 p.m. tested positive for COVID-19. NA-E immediately left the facility. The morning of 1/8/25, infection surveillance and tracking was initiated. The document identified NA-E had high risk contact with all 29 residents on Evergreen Unit and 16 staff (RN-C, RN-G, RN-H, LPN-C, TMA-A, NA-R, NA-S, NA-T, NA-U, NA-V, NA-W, NA-X, NA-Y, NA-Z, Hsk-C, Scheduler) that worked in the facility. - On 1/8/25, 4 residents (R3, R17, R36 and R43) tested positive for COVID-19 and were immediately placed on droplet precautions and were quarantined to their rooms. R3's symptoms included cough, congestion and sore throat. R17's symptoms included cough and congestion. R36 and R43 were asymptomatic. - On 1/10/25, all residents on Evergreen unit were tested for day 3 outbreak testing. One additional resident, R46, tested positive for COVID-19. R46 had symptoms including cough and runny nose and was immediately placed on droplet precautions and quarantined to the room. The previously identified high risk staff all tested negative for COVID-19. - On 1/12/25, all residents on Evergreen unit and previously identified high risk staff were tested and were negative for COVID-19. The facility staff schedules identified 19 staff, including 11 nursing staff (RN-B, RN-E, RN-F, LPN-A, LPN-B, NA-B, NA-H, NA-I, NA-J, NA-K, NA-L, NA-M, NA-O, NA-P, NA-Q), 5 dietary aides (DA-A, DA-B, DA-C, DA-D), 2 activity aides (AA-A, AA-B) and 1 housekeeping staff (HSK-A), worked on 1/8/25, and were not tested for COVID-19. The schedules did not identify if staff were pulled to the other unit during their shift. During joint interview on 1/15/25 at 1:02 p.m., registered nurse (RN)-C and RN-D identified the on 1/7/25, nursing assistant (NA)-E was working the evening shift (2:00 p.m.-10:30 p.m.). Throughout the shift NA-E developed body aches and congestion. At 9:00 p.m., NA-E tested positive for COVID-19 and was immediately sent home by the nurse. The morning of 1/8/25, RN-C and RN-D were notified of NA-E's positive COVID-19 result and started employee contact tracing. All high risk staff identified through, contact tracing, and all residents on Evergreen unit were tested for COVID-19. Of those tested, zero staff tested positive; however, four residents tested positive. The positive residents were immediately placed in droplet precautions and a mass text was sent to inform all other employees of the positive cases. - The facility continued to test the originally identified high risk staff and all residents on Evergreen unit on day 3 (1/10/25), day 5 (1/12/25), day 7 (1/14/25) and planned to test on 1/17/25. The facility failed to expand the contact tracing, to include staff/residents exposed to the positive residents; or complete broad-based testing of all staff and residents after continued positive cases of COVID-19 were identified. Staff continued to worked in close proximity with residents and other staff from both units throughout their workday. The facility tried to keep staff, (including nursing, dietary, and housekeeping staff) on one unit or the other during their shift, although there was a potential for staff to be pulled from one unit to the other during, as well as residents from either unit to co-mingle during times including meals and activities. The facility failed to complete additional employee contact tracing and failed to consider broad-based testing for all staff and residents even after the facility continued to have positive COVID-19 test results. On 1/16/25 at 10:33 a.m., RN-C stated she was monitoring the residents on Blueberry unit for symptoms of COVID-19 by reviewing their progress notes and receiving verbal report from nursing staff. She had not tested the residents on Blueberry because she thought symptom monitoring was sufficient. Additional staff were not tested because staff were monitoring their own symptoms. In addition, RN-C stated there was a potential for staff, including nursing, housekeeping, activities and dietary staff, to work on both units during the same shift, as well as residents from either unit to come into contact with each other during facility activities. On 1/16/25 at 10:53 a.m., the director of nursing (DON) stated the facility dropped the ball on testing staff and residents for COVID-19. Once there were additional cases of COVID-19 they should have tested the entire facility because staff work back/forth on both units and there was a risk that the staff were exposed and worked with other residents and/or staff when they had not been tested. The DON stated the risk of not testing appropriately is the risk of spreading the illness to other residents, staff or visitors. The facility Coronavirus Prevention, Screening, and Identification policy reviewed/revised 10//11/23, included the following: The facility will assess and identify the potential staff risk. Low risk includes when there is no direct exposure to a COVID-19 infected person. Contact risk is identified as close (within 6 feet for 15 minutes or more, or within same living space) contact of person(s) with COVID-19 within 48 hours. The facility will communicate the risk level and recommendations to staff. Care center wide testing includes: if the care center becomes aware of a COVID-19 positive case among staff who have worked within the past 2 days and/or residents, an assessment to determine exposure will begin immediately. Residents and staff with close contact with someone with COVID-19 will begin testing 24 hours after exposure. If unable to determine close exposure to the COVID-19 positive individual broad testing of all staff and residents (regardless of vaccination status) will occur. The facility Suspected (or Confirmed) Coronavirus (COVID-9) Outbreak policy reviewed/revised 7/25/23, identified the purpose was to provide guidance for care center staff on handling suspected or confirmed Cornona virus (COVID-19) disease. During an outbreak of COVID-19 disease the facility would begin testing all exposed staff and residents immediately day one, (two days after exposure) day three, and day five after exposure, and 5-7 days after testing until 14 days of no further positive results.
May 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to ensure resident rights for 1 of 3 residents (R1) when...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to ensure resident rights for 1 of 3 residents (R1) when the facility took shoes away from R1 to slow his movement in the facility. Findings include: R1's Resident Face Sheet identified diagnosis that included Alzheimer's, dementia, anxiety and depression. R1's quarterly Minimum Data Set (MDS) dated [DATE], identified severe cognitive impairment and indicated he required assistance with transfer and self-propelled in his wheelchair. R1's Service Plan Detail report modified 5/3/24, indicated he could wheel himself short distances independently. A facility report log dated 4/26/24, indicated R1 was to wear gripper socks only and indicated his shoes were in the tub room. During observation and interview on 5/2/24 at 1:09 p.m., R1 was escorted to the common area of the facility by his family member (FM)-A. FM-A stated the facility had taken R1's shoes away from him and he was upset about it. FM-A said R1's shoes were taken away so he couldn't move as fast but said she did not think it made a difference. FM-A said R1 had brought up the shoes about three times. R1, who was very hard of hearing and required a white board to communiate said, Where do you think those shoes are? They're in one of these rooms. FM-A stated she had to take R1 to the dentist that morning and when she asked for his shoes registered nurse (RN)-A said could not give FM-A R1's shoes, even though it was raining outside. FM-A confirmed she had to take R1 to his appointment with only his socks on, and also had to transfer him in and out of the car in his socks while it was raining. During interview on 5/2/24 at 1:22 p.m., RN-B stated the facility took R1's shoes because he had gripper socks. RN-B said the reason the shoes were taken away was to slow him down since R1 was able to self propel and wandered in the facility. During observation and interview on 5/2/24 at 1:27 p.m., nursing assistant (NA)-A was in the tub room. On the floor inside the room were two pairs of black men's shoes. NA-A stated she did not know whose shoes they were. A few minutes later, NA-A approached surveyor and said the shoes belonged to R1. NA-A said she was told R1 was supposed to wear gripper socks so he could not move as fast. During interview on 5/2/24 at 1:47 p.m., the director of nursing stated R1's shoes were removed because he had behaviors that included kicking staff when he was agitated and said they were not trying to take away his ability to be mobile. The DON said she was not aware FM-A was told R1 could not have his shoes to go out of the facility. R1's medical record lacked evidence he displayed behaviors of kicking staff. During interview on 5/2/24 at 2:10 p.m., RN-A stated she didn't know much about R1's shoes but had been told he was supposed to wear socks only. RN-A said she had not been told R1 was allowed to have his shoes when he went out to appointments. RN-A stated when FM-A asked for them she had been following the direction she had been given. Facility Policy Resident [NAME] of Rights dated August 2002, indicated staff were to offer opportunities for the residents to make their own decisions and indicated residents are allowed to keep reasonable amounts of clothing and possessions for their use. Combined Federal and State [NAME] of Rights dated 2/1/17, indicated residents had the right to retain and use personal possessions, including furnishings, and clothing, as space permits, unless to do so would infringe upon the rights or health and safety of other residents.
Apr 2024 2 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to ensure adequate supervision to prevent resident to r...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to ensure adequate supervision to prevent resident to resident sexual abuse when 1 of 2 resident (R1) who had a recent incident of resident-to-resident sexual abuse was found in the dining room rubbing a second female resident's (R2) genitals. This was an immediate jeopardy for R2 because this type of inappropriate and unwanted sexual contact would reasonably cause anyone to have psychosocial harm. It can be determined that the reasonable person in the resident's position would have experienced severe psychosocial harm including dehumanization and humiliation as a result of the sexual abuse. The immediate jeopardy (IJ) began on 4/13/24, at approximately 1:15 p.m. when R1 was left in the dining room unsupervised and found rubbing the genitals of a female resident (R2) who was unable to leave the area on her own. The IJ was identified on 4/19/24, and the director of nursing (DON) was notified of the IJ on 4/19/24, at 2:00 p.m. The immediate jeopardy was removed on 4/15/24, and the deficient practice was corrected prior to the start of the survey and was therefore issued at past noncompliance. Findings include: R1's Resident Face Sheet, print date of 4/23/24, identified diagnosis that included Alzheimer's, dementia, anxiety and depression. R1's quarterly Minimum Data Set (MDS) dated [DATE], identified severe cognitive impairment and indicated he required assistance with transfer and self-propelled in his wheelchair. R1's Service Plan Modification Report, undated, identified inappropriate actions and touching female residents. R1's service plan identified non-pharmacological interventions added 4/3/24, that included document whereabouts for patterns of behavior, redirection, engage in reading books and watch movies. 4/17/24, service plan was updated to include the addition of antipsychotic medications. R1's nursing assistant care sheet undated, included monitor when out of room due to touchy with ladies, hourly checks, seat at dining table with other males and back toward crowd and not left alone in the dining room, when done eating move by nurse until all residents are out of the dining room. The care sheet further indicated during activities R1 would be placed by male residents and with staff. During observation on 4/17/24, at 4:37 p.m. R1 was escorted to the dining room by staff. R1 was seated facing the back wall of the dining room with another male resident. R1 remained in the dining room supervised by staff until 6:16 p.m. when all other residents had left the dining room. R1's Progress Notes indicated the following: 3/29/24, Nursing assistant (NA) reported that she was going around getting residents from the unit down to the dining room before supper when she noted a call light and responded to the light. The NA went in to check the resident in that room and found R1 at the female resident's bedside in his wheel chair with his hands underneath the covers. R1 had his hands underneath her clothed buttocks. The NA assisted him in removing his hands from underneath the resident and brought him down to the dining room and reported to writer. The female resident in was in no distress and everything else in her room appeared untouched. R1 stated a few times as he was assisted to the dining room I didn't hurt her. R1 was assisted to his meal, then stated I just wanted to push my penis up against it to feel it. 4/7/24, R1 was seated in the chair in the corner of the room with only a shirt on. R1 stated he could get his penis up to belly button for writer. Writer assisted resident with putting brief, pants and socks on. While writer had resident standing, resident stated he could turn a little bit and slip it right in. 4/9/24 on 4/5/24 at a care conference, the administrator, DON, assistant director of nursing (ADON), social worker & nurse manager reviewed the 3/29/24, incident and interventions with R1's family member (FM)-A. Reviewed all the non-pharmacological interventions in place, reviewed the incident, investigation findings, and new interventions in place. Provided education about medication recommendations, specifically to address sexual urges, and explained side effect monitoring protocols. FM-A was able to provide additional items for redirection. Activities staff have modified their invitation request language and R1 had responded well with increased participation. 4/13/24, NA reported to staff that R1 was rubbing the genital area of a female resident (R2). NA-A stated R1 had his left hand on R2's upper thigh and his right hand was rubbing back and forth on her genitalia. No nursing staff were in the dining room at the time of the incident. R2 later reported it made her feel uncomfortable. R1 was placed on 15 minute checks until further notice. During observation on 4/17/24 at 4:43 p.m. R1 was seated in the dining room in his wheelchair facing the back wall of the dining room. R1 was seated with another male resident at the table. Outside the dining room a staff member was supervising from a large window. R2's Resident Face Sheet print date of 4/23/24, identified diagnosis that included Hemiplegia (muscle weakness or partial paralysis on one side of the body that can affect the arms, legs, and facial muscles), schizoaffective disorder, depression, anxiety and aphasia (disorder that results from damage to portions of the brain that are responsible for language). R2's annual MDS dated [DATE], indicated a Brief Interview for Mental Status (BIMS) of 6 (severe cognitive impairment) and indicated she did not display behaviors. R2's Service Plan Modification Report indicated she preferred a stop sign to keep wanderers out of her room, added 4/4/24. R2's Resident Progress Notes indicated the following: -4/13/24, Call made to R2's FM (family member) to update her on the incident that occurred. -4/15/24, R2 was asked about the events on 4/13/24, and stated I was scared but I don't let him bother me. I'll yell again. An untitled, undated facility investigation indicated 4/13/24, vulnerable adult report. The investigation indicated on call registered nurse (RN) notified DON that R1 was rubbing the clothed groin of R2 in the dining room just prior to the noon meal time. Staff report that they were following the care plan for R1 by having him in the dining room first and out last. Staff were transporting residents into the Blueberry dining room. When nursing assistant (NA) entered the dining room with another resident, NA saw R1 with his hand on R2's knee and the other hand on R2's groin, rubbing back and forth. The NA separated the two residents and transferred R2 to her room. The licensed practical nurse (LPN) on duty reported she implemented interventions of 15 minute checks on R1 and R1 would wait outside of dining room before and after meals until staff were able to sit with him in the dining room and take him back to the unit. Staff verified that care plan was being followed for R1 and that all stop signs were in place during the shift. Staff reported that they were transferring residents back to unit area after meal and that no staff members were present in the dining room at the time of the incident. R1 was interviewed and could not recall event. R2 was interviewed and stated I was scared but I don't let him [R1] bother me. I'll yell again. R2 was offered counseling. Review of resident to resident Incident on 4/13/24 lacked evidence R1 was adequately supervised to protect other vulnerable residents in the dining room. The Facility investigation outlined interventions that included: Hourly checks ongoing. R1 was moved to a table in the dining room with only males and not within sight of female residents. R1 will be placed outside the dining room by the nurse prior to start of meal and at the end of the meal while staff are transporting other residents back and forth to unit. During activities R1 will be stationed next to a staff member. Behavioral health physician met with care team to discuss R1. Medication management included the addition of antipsychotic medication. Protection for R2 included keeping her out of R1's sight line at meals and activities. Keep reasonable distance between R1 and R2. Ongoing use of mesh stop sign at room door. Protection for general population included changing dining room seating, R1 seated at table with other men and staff member in dining room when R1 was present in dining room. During interview on 4/17/24 at 1:47 p.m., registered nurse (RN)-B stated prior to the incident on 4/13/24, stop signs had been placed on the doors of the more vulnerable residents. RN-B stated immediately following the incident on 4/13/24, R1 had been placed on 15 minute checks but had since transitioned to hourly checks ongoing. During interview on 4/17/24 at 1:52 p.m., NA-B stated since the incident on 4/13/24, R1 had been placed on hourly checks. NA-B said R1 had to be the first one in the dining room and the last one out and could not be left alone and said if the NA's were busy he had to remain next to the nurse. During interview on 4/17/24 at 2:02 p.m., licensed practical nurse (LPN)-A stated when R1 was in the dining room he had to sit facing away from other residents and had to be in sight of staff of all times. LPN-A said R1 had to be the first one in the dining room and the last out for supervision. During interview on 4/17/24 at 2:08 p.m., NA-C stated when in the dining room, R1 sat with other males. NA-C said she had received communication both written and verbal. NA-C said R1's location in the dining room had been changed and staff were to sit with him. During observation and interview on 4/17/24 at 7:27 p.m., R2 was in her wheelchair in her room watching television. R2 stated she remembered the incident from 4/13/24. When asked if she was afraid, R2 said well, not afraid, I was trying to get away. R2 further stated no staff were in the dining room and that the incident had made her uncomfortable. Lastly, R2 indicated, I just don't want to have him [R1] here. During interview on 4/17/24 at 7:39 p.m., RN-C stated R1 has supposed to be the first one in the dining room and the last out and said some of the residents had stop signs on their doors to keep him from wandering in. RN-C said since the incident on 4/13/24, R1 had a new spot in the dining room and had to be the first one to go in and the last one to leave. RN-C stated they were completing hourly checks on R1 had and to keep him in sight at all times. RN-C stated she had received the updates on a form for staff to read and sign during report. During an interview with the Corporate Nurse Consultant for the facility on 4/18/24 at 10:35 a.m., it was indicated that the intention of the intervention for R1 to be the first and last resident in and out of the dining room was to provide supervision by staff. During interview on 4/18/24 at approximately 10:40 a.m., The ADON stated since the incident occurred on 4/13/24, R1 was now seated at a table in the dining room with a male resident and his back to the rest of the residents. The administrator stated they had consulted with the psychiatrist and discussed and received consent for the addition of an anti-psychotic medication. Regarding supervision during non dining hours, the ADON stated when R1 was in common areas, staff had to keep eyes on him. During interview on 4/19/24 at 10:43 a.m., the DON stated the facility had not implemented a plan for 24-hour supervision of R1 because they did not think R1 would display inappropriate touching of female residents in the public areas of the facility. She further indicated that the intention of the intervention to have R1 to be the first and last resident in and out of the dining room was to ensure supervision while in dining room, which was not effective in preventing abuse on 4/13/24 because staff left him unsupervised. DON stated new intervention were introduced and staff had been immediately trained. Facility abuse prevention policy was requested but not received. The past noncompliance immediate jeopardy began on 4/13/23. The immediate jeopardy was removed, and the deficient practice corrected by 4/15/23, after the facility implemented a systemic plan that included the following actions: - The facility implemented a plan to ensure R1 was supervised while in common areas of the facility and without access to vulnerable residents. - Audits have been initiated to ensure R1 was not left unsupervised in dining room. - Facility updated R1's care sheet and care plan and provided education to staff on changes and updates.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Based on interview and document review the facility failed to ensure resident to resident abuse was reported to law enforcement for 2 of 2 residents (R1, R2) reviewed for sexual assault. Findings inc...

Read full inspector narrative →
Based on interview and document review the facility failed to ensure resident to resident abuse was reported to law enforcement for 2 of 2 residents (R1, R2) reviewed for sexual assault. Findings include: R1's Resident Face Sheet identified diagnosis that included Alzheimer's, dementia, anxiety and depression. R1's quarterly Minimum Data Set (MDS) identified severe cognitive impairment and indicated he required assistance with transfer and self-propelled in his wheelchair. R1's Service Plan Modification Report identified inappropriate actions and touching female residents. R1's Progress Note dated 4/13/24, indicated nursing assistant (NA) reported to staff that R1 was rubbing the genital area of a female resident (R2). NA stated R1 had his left hand on R2's upper thigh and his right hand was rubbing back and forth on her genitalia. No nursing staff were in the dining room at the time of the incident. R2's Resident Face Sheet identified diagnosis that included Hemiplegia (muscle weakness or partial paralysis on one side of the body that can affect the arms, legs, and facial muscles), schizoaffective disorder, depression, anxiety and aphasia (disorder that results from damage to portions of the brain that are responsible for language). R2's annual MDS indicated severe cognitive impairment and indicated she did not display behaviors. R2's Service Plan Modification Report indicated she preferred a stop sign to keep wanderers out of her room, added 4/4/24. R2's Resident Progress Note dated 4/15/24, indicated R2 was asked about the events on 4/13/24, and stated I was scared but I don't let him bother me. I'll yell again. During observation and interview on 4/17/24 at 7:27 p.m. R2 was in her wheelchair in her room watching television. R2 stated she remembered the incident from 4/13/24. When asked if she was afraid, R2 said well, not afraid, I was trying to get away. R2 further stated it had made her uncomfortable. During interview on 4/19/24 at 11:40 a.m. the director of nursing stated the incident had not been reported to law enforcement and said she was not aware of the requirement to report. Facility policy Reporting Reasonable Suspicion of a Crime dated 10/3/16, indicated the facility must report a reasonable suspicion of a crime against a vulnerable adult to the Minnesota Adult Abuse Reporting Center (law enforcement) and the state agency.
Apr 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to report an allegation of sexual assault to the state agency (SA) fo...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to report an allegation of sexual assault to the state agency (SA) for 1 of 3 residents reviewed who alleged she had been raped at the facility. Findings include: R4's Resident Face Sheet identified diagnosis that included Parkinsonism, Alzheimer's disease and dementia. R4's significant change Minimum Data Set (MDS) dated [DATE], identified severe cognitive impairment and indicated physical and verbal behaviors. The MDS further indicated R4 displayed hallucinations and delusions. R4's care plan updated 4/9/24 identified auditory hallucinations exhibited by seeing people in room, yelling, hitting and refusal to take medications. The care plan indicated R4 voiced false accusations about staff. The care plan directed staff to provide one to one, offer food/drink, call spouse, turn on television and re-approach. R4's facility Progress Note dated 2/28/24 at 4:46 p.m., indicated R4 was upset and yelling and sated the guy with the square head, ended up raping me. 2/28/24 at 10:40 p.m. R4 was noted at the hallway screaming and yelling that he wants to rape me. 3/11/24, R4 had two episodes of delusional behavior with hallucinations. R4 accused male nursing assistant (NA) of raping her. R4 had accused male NA of rape before which was not substantiated. During interview on 4/10/24 at 2:42 p.m., the social services designee (SSD) indicated R4 was not cognitively strong and said she knew who she was and where she was and on a good day could tell you what day it was. The SSD stated, I know she has accused people of raping her but was not sure where it came from. The SSD stated she was not involved in the reporting process. During interview on 4/11/24 at 3:10 p.m. the director of nursing (DON) stated R4 had made accusations that staff were trying to practice voodoo on her and staff had smashed her head, and that staff had tried to beat her up. The DON stated R4 did say she had been raped and said staff had talked to her but R4 tended to be vague and did not provide a lot of detail. The DON stated registered nurse (RN)-A sat and talked with R4 and determined it was not a thing. During interview on 4/11/24 at 3:42 p.m. RN-B stated R4 had good times and tough times and said she had behaviors. RN-B stated when R4 tried to explain things she was unclear. RN-B stated she was aware R4 had made an allegation of rape and said she heard it during report in the past. During interview on 4/11/24 at 4:58 p.m., the administrator stated R4's allegations of rape had not been reported to the SA and said she had not been aware of the rape allegations. Facility policy Maltreatment Reporting Guidelines dated 10/8/21, indicated the facility must report to the SA any suspected maltreatment (all alleged violations involving abuse, neglect, exploitation or maltreatment, including injuries of unknown source and misappropriation of resident property) immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to thoroughly investigation an allegation of sexual assault for 1 of ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to thoroughly investigation an allegation of sexual assault for 1 of 3 residents (R4) who alleged she was raped at the facility. Findings include: R4's significant change Minimum Data Set (MDS) dated [DATE], identified severe cognitive impairment and indicated physical and verbal behaviors. The MDS further indicated R4 displayed hallucinations and delusions. R4's care plan updated 4/9/24, identified auditory hallucinations exhibited by seeing people in room, yelling, hitting and refusal to take medications. The care plan indicated R4 voiced false accusations about staff. The care plan directed staff to provide one to one, offer food/drink, call spouse, turn on television and re-approach. R4's facility Progress Note dated 2/28/24 at 4:46 p.m., indicated R4 was upset and yelling and sated the guy with the square head, ended up raping me. 2/28/24 at 10:40 p.m. R4 was noted at the hallway screaming and yelling that he wants to rape me. 3/11/24, R4 had two episodes of delusional behavior with hallucinations. R4 accused male nursing assistant (NA) of raping her. R4 had accused male NA of rape before which was not substantiated. During interview on 4/10/24 at 2:42 p.m., the social services designee (SSD) indicated R4 was not cognitively strong and said she knew who she was and where she was and on a good day could tell you what day it was. The SSD stated, I know she has accused people of raping her but was not sure where it came from. The SSD stated she was not involved in the reporting and investigation process. During interview on 4/11/24 at 3:10 p.m. the director of nursing (DON) stated R4 had made accusations that staff were trying to practice voodoo on her and staff had smashed her head, and that staff had tried to beat her up. The DON stated R4 did say she had been raped and said staff had talked to her but R4 tended to be vague and did not provide a lot of detail. The DON stated registered nurse (RN)-A sat and talked with R4 and determined it was not a thing. The DON stated she did not have evidence an investigation had been completed because they did not believe the rape had occurred. During interview on 4/11/24, at 4:58 p.m. the administrator said she had not been aware of the allegations. Facility Policy Maltreatment Reporting Guidelines dated 10/1/21, directed staff to begin conducting an investigation of the alleged maltreatment, which may include resident and staff interviews, observations and medical record review.
Jan 2024 2 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to ensure safe transfer using a mechanical lift during p...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to ensure safe transfer using a mechanical lift during provision of care for 3 of 3 residents (R1, R2, R3) and failed to ensure staff competency following two separate falls from a mechanical lift (R1, R2). This resulted in an Immediate Jeopardy (IJ) for R1, R2, R3. The IJ began on 12/22/23, when R1 fell from the Hoyer lift during provision of care and the facility failed to thoroughly investigate and identify if staff were correctly using the lift per manufacturer's guidelines when the incident occurred. Then, a second fall from a lift occurred on 12/25/23, involving R2 with the same failed response from the facility. The IJ was identified on 1/2/24. The director of nursing (DON) was notified of the immediate jeopardy at 5:55 p.m. on 1/2/24. The IJ was removed on 1/3/24, but non-compliance remained at the lower scope and severity level 2, which indicated no actual harm with potential for more than minimal harm that is not immediate jeopardy (level D). Findings include: R1's quarterly Minimum Data Set (MDS) dated [DATE], identified moderate cognitive impairment and indicated she required substantial/maximal assistance with transfers. R1's care plan dated 11/21/23, identified left sided hemiplegia (severe or complete loss of strength leading to paralysis on one side of the body). The care plan directed staff to transfer R1 using a mechanical lift, two staff and a medium sized sling. The care plan further identified a risk for bleeding related to use of an anticoagulant (blood-thinning medication). R1's progress note dated 12/22/23, indicated nursing assistant (NA) was independently transferring R1 with the mechanical lift. While R1 was in the sling, NA accidentally bumped the bed with the wheel of the lift. R1 tipped over backwards, hitting the back of her head on the floor. Staff called the ambulance and made responders aware that resident received Coumadin (anticoagulant). R1's progress note dated 12/28/23, indicated follow up to fall on 12/22/23, Root cause : Transferred with the mechanical lift with only one NA. Immediate intervention was to educate NA on policy. Interdisciplinary team (IDT) review: clinical staff meeting scheduled for 1/8, 1/9 & 1/11/24, to go over transfer policy. R1's Facility Investigation identified the following: An untitled document indicated on 12/22/23, R1 fell from the mechanical lift on the evening shift. R1 hit the back of her head and was sent to the emergency department due to the use of blood thinner. NA-A reported the lift was knicked on the side of the bed and R1 fell backward onto the floor from three feet in the air. 12/26/23, NA-A reported R1 had a toileting (split leg) sling under her and said the sling was not appropriate for R1. NA-A reported she only used a shower or full body sling to transfer R1. NA-A reported she was bringing R1 around in the sling and the lift caught on the edge of the bed. NA-A said she moved the left leg back and then moved the lift forward. NA-A reported the whole lift pitched forward and R1 slid forward with the lift and landed on the ground. An Incident Form dated 12/22/23, indicated R1 sustained a hematoma (an injury causes blood to collect and pool under the skin) to the back of her head. The Incident form identified the root cause of the fall as a one person transfer with the mechanical lift. During observation on 1/2/24 at 11:49 a.m., NA-B and NA-E assisted R1 into the mechanical lift transfer sling. While in the air, R1 stated, I'm going to fall out again. R1 was in a split leg sling and her buttocks was hanging far out of the bottom of the sling. During interview and observation on 1/2/24 at 12:07 p.m., R1 stated she remembered falling from the lift. R1 stated it hurt on top of her head and the back of her head. The sling used during the transfer was on a chair in R1's room. The sling was observed to be size large. During observation on 1/2/24 at 12:13 p.m., NA-B stated the sling size used was based on the residents weight. NA-B confirmed the sling used during the transfer observed was a large and said R1 required the use of a medium sling. NA-B said she was aware R1 had fallen from the lift but had not received any education following the incident. During interview on 1/2/24 at 12:49 p.m., NA-C stated she had gotten R1 out of bed in the morning. NA-C stated the sling was in R1's room and she had not confirmed to see if it was the correct size before using it for R1's transfer. R2's quarterly MDS dated [DATE], identified moderate cognitive impairment and indicated she was dependent on staff for transfers. R2's care plan dated 3/5/23, indicated she required the use of a mechanical lift for transfers and used and extra large sling. R2's facility Progress Note dated 12/25/23, indicated NA reported the mechanical lift tipped over while R2 was being transferred from her bed to wheelchair causing R2 to fall to the floor. Legs were in widest position. R2 was noted to be on the floor directly in front of her wheelchair, did not hit her head and was not injured. Progress Note dated 12/27/23, follow up to fall on 12/25/23. The root cause was identified as mechanical lift unbalanced. IDT review indicated the lift was inspected and determined nothing was determined to be wrong with lift. Progress Note indicated, lift used was smaller, with a smaller extension of the legs than the heavier model. Staff to use heavier model when transferring R2. Vulnerable Adult Investigation Statement dated 12/27/23, indicated staff reported that lift was positioned with legs spread out at maximum. Staff stated correct sling size and two staff transferring R2. Staff reported R2 began turning in the air so staff used handles on sling to position R2 over the wheel chair. The lift then tipped to the right side and R2 landed on the floor. Investigation showed the lift had a base of 39 inches when legs spread apart. Other lift had a base of 44.5 inches. Suspect result of lift tipping in two cases. Maintenance inspected the lift and determined lift was in working condition per manufacturers recommendations. Will have staff training on lifts. An Incident Form dated 12/25/23, indicated R2's weight caused the machine to lose balance. During interview on 1/2/24 at 12:56 p.m., the DON stated following R1's fall from the lift, NA-A was put on administrative leave. The DON said NA-A reported R1 had a toileting sling under her and R1 did not use the toilet. The DON stated, we contributed that to the fall. The DON stated NA-A said she did not wait to get help before transferring R1. The DON said NA-A demonstrated how the incident had occurred and said the feet were apart and the leg got caught on the bed and kind of swung so NA-A used her foot to kick the wheel to get it unstuck and when she brought the lift forward, the momentum of it caused R1 to slide forward and onto the floor. The DON stated over the holiday weekend there was another incident using the same mechanical lift involving R2. The DON said R2 reported staff were using the lift correctly. The DON said the base on the lift used in both incidents was not as wide as the other lifts. The DON stated maintenance looked at the lift and said nothing was wrong with it. The DON stated a training was scheduled for 1/8, 1/9 and 1/11/24, for competency with the lifts. During interview on 1/2/24 at 1:10 p.m., R2 stated she was okay using the lift after the incident but said, it was scary. During interview on 1/2/24 at 1:19 p.m., NA-D stated she was involved in the transfer that resulted in R2's fall from the lift. NA-D stated she had been holding on to R2 and she was not lined up with the wheel chair. R2 said she went to adjust R2 and the lift just went over. During interview on 1/2/24 at 2:52 p.m., NA-C stated she had been involved in the transfer when R2 fell. NA-C stated she pulled the lift back and got R2 in front of the chair. NA-C said she did not recall the lift getting stuck on anything and said the legs were wide open. NA-C said NA-D used the sling to maneuver R2 and the lift tipped sideways. On 1/2/24, at 2:30 p.m. the maintenance aide and Environmental Service Director were interviewed. The maintenance aide said the lifts were inspected quarterly using the manufacturers checklist. The maintenance aide said the lift used when both residents fell was newer and the facility had just got it in August of 2023. The maintenance aide said he had spoken to the representative for the manufacturer who said the lift should not have tipped unless it was faulty. The maintenance aide said when the lift was inspected they noticed when the legs were spread they did not open as wide as the other lifts in the facility. He stated the lift used when R1 and R2 fell was rated for 450 pounds and the heavy duty lift was rated for 700 pounds. The maintenance aide said he called the representative who said the lift was narrower because it was not a heavy duty lift. The maintenance aide stated both R1 and R2's weights were within the parameters of the lift. R3's quarterly MDS dated [DATE], identified intact cognition and indicated she required substantial/maximal assistance for transfers. R3's care plan dated 3/27/23, directed staff to transfer her on and off the toilet using a mechanical lift and large sling. During observation and interview on 1/2/24, at 3:50 p.m., NA-F and NA-G assisted R3 from the toilet using a mechanical lift. R3 was lifted off the toilet and hung in the sling while staff adjusted her pants. The NA's then closed the legs of the lift and brought R3 backwards through the doorway of the bathroom to the entry of the room. With the legs of the sling still closed the NA's turned the lift around and began to push the lift toward the wheelchair which was approximately eight feet across the room. Both NA-F and NA-G stated they were not aware the lift should not be used for transport. SMT Health Systems Volaro series 4 lift, PC450/HD450 operators manual 3/2019, included the following safety tips: - The Volaro lift is designed for patient transfer only. Using the lift for transport can create an unsafe patient handling situation. - Lift legs must be fully extended into the wide position when lifting a patient or resident. - Do not push or pull on the beam or resident. This will jeopardize the lift's stability. Specification Sheet indicated - 450 LBS Lifting Capacity-PC450 - 700 LBS Lifting Capacity-HD450 Facility Transferring Policy revised 1/2023, indicated mechanical lift transfers must be performed by a minimum of two nursing staff. The IJ that began on 12/22/23, was removed on 1/3/24, when it was verified through observation, interview and document review the facility identified and assessed all residents who utilized a mechanical lift for safety, completed competency training with staff, utilizing a return demonstration of safe lift operation,implemented a plan to educate all staff who utilized mechanical lifts prior to working with the lifts.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to report a fall from a mechanical lift to the state agency (SA) for ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to report a fall from a mechanical lift to the state agency (SA) for 1 of 2 residents (R2) who fell while being transferred in a mechanical lift. Findings include: R2's quarterly MDS dated [DATE], identified moderate cognitive impairment and indicated she was dependent on staff for transfers. R2's care plan dated 3/5/23, indicated she required the use of a mechanical lift for transfers and used and extra large sling. R2's facility Progress Note dated 12/25/23, indicated NA reported the mechanical lift tipped over while R2 was being transferred from her bed to wheelchair causing R2 to fall to the floor. Legs were in widest position. R2 was noted to be on the floor directly in front of her wheel chair, did not hit her and and was not injured. Progress Note dated 12/27/23, follow up to fall on 12/25/23. The root cause was identified as mechanical lift unbalanced. IDT review indicated the lift was inspected and determined nothing wrong with the lift. Lift used was smaller with a smaller extension of the legs than the heavier model. Staff to use heavier model when transferring R2. During interview on 1/2/24, at 12:56 p.m. The DON stated over the holiday weekend there was an incident in which R2 fell while being transferred in the lift. The DON stated staff did not report the incident right away and said they debated on whether or not to report to the SA and decided it was not reportable because R2 and staff said the lift was being used correctly. Facility policy Skilled Nursing Facility Maltreatment Reporting Guidelines dated 7/15/21, indicated care center must report to the SA any suspected maltreatment (all alleged violations involving abuse, neglect, exploitation or maltreatment, including injuries of unknown source and misappropriation of resident property) immediately, but not later than 2 hours after the allegation is made, if the events that cause the allegation involve abuse or result in serious bodily injury, or not later than 24 hours if the events that cause the allegation do not involve abuse and do not result in serious bodily injury.
Nov 2023 4 deficiencies 1 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0578 (Tag F0578)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R25 R25's quarterly MDS dated [DATE], indicated R25 had intact cognition and had diagnosis which included: heart failure, depres...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** R25 R25's quarterly MDS dated [DATE], indicated R25 had intact cognition and had diagnosis which included: heart failure, depression, and kidney failure. Identified R25 required minimal assistance with ADL's which included dressing and toileting. R25's quarterly MDS further indicated R25 was independent with transfers and ambulation. R25's care plan revised [DATE], identified R25's advance directives had the potential for significant change in medical condition, and identified R25's code status was DNR and code status would be reviewed quarterly and as needed. R25's EHR Banner, on [DATE] at 5:10 p.m., identified full code. R25's EHR Health Care Directive indicated, would be DNR/DNI when POLST completed; waiting on provider signature. R25's Progress Notes dated [DATE], revealed Dr. Helia sent signed POLST back: DNR with selective treatment options. Will add to hard copy chart. During an interview on [DATE] at 9:11 a.m., R25 indicated she could not think right now and stated It is too early in the morning. R25 declined any further discussion. During an interview on [DATE] at 1:23 p.m., RN-B stated in the event a resident did not have a pulse or respirations, she would review the main banner in the EHR and proceed accordingly. RN-B confirmed R25's EHR banner identified Full-Code and R25's code status would be changed to DNR/DNI when a signed POLST was received from the provider. During an interview on [DATE] at 1:44 p.m., RN-G stated in the event a resident did not have a pulse or respirations, she would review the main banner in the EHR and proceed accordingly. During an interview on [DATE] at 1:51 p.m., RN-H stated in the event a resident did not have a pulse or respirations she would review the main banner in the EHR and proceed accordingly. During an interview on [DATE] at 1:54 p.m., RN-E stated in the event a resident did not have a pulse or respirations, she would look at the banner in the EHR for code status and proceed accordingly. RN-E verified discrepancies existed in R25's and R32's advance directive records. R25's and R32's banner in the EHR indicated both residents were a full code status and R25's and R32's POLSTs identified both residents were a DNR. In addition, RN-E verified the advance directive tab in R25's and R32's EHR indicated R25 and R32 were both full code until the POLST was signed. RN-E stated they had been waiting for the MD to sign R25's and R32 's POLST and once the POLST was signed the banners would have been changed to DNR. RN-E was unsure why the banner had not been updated once the POLST had been signed on [DATE]. During an interview on [DATE] at 2:16 p.m., DON confirmed R25 and R32 had a POLST in the hard chart which indicated R25's and R32 's wishes were to be a DNR code status. DON confirmed she had changed R25's and R32's EHR banners and health care directives to full code, and noted will be DNR/DNI when POLST was completed on [DATE]. DON indicated her understanding was a resident's code status wish to be DNR could not be honored until the physician had signed the POLST. As a result, she had completed an audit to assure all resident's POLST were signed before they would follow the resident's wish to be DNR. DON stated her expectation was that the banner in the EHR would have matched the POLST and would have accurately reflected the wishes of R25 and R32. Facility policy titled Cardiopulmonary Resuscitation (CPR) revised [DATE], identified St. [NAME] Health Services of [NAME], INC (SFHS) would facilitate the appropriate nursing response according to the residents' wishes, when a resident unexpectedly had an absence of a pulse an/or respirations. Upon admission, the admissions nurse would document the resident's code status (CPR status) on a Physician's Order for Life Sustaining Treatment (POLST) according to the resident and/or their legal representative's wishes and place it on the resident's hard chart. The resident's elected code stats would also be documented in the electronic medical record (EMR). All residents would be presumed to have an order for CPR unless an order for Do Not Resuscitate (DNR) was entered in their POLST, or other advance directive document and their EHR. The IJ was removed on [DATE], at 3:41 p.m. when the facility developed and implemented a systemic removal plan which was verified by interview and document review: -All residents' records were reviewed to ensure the POLST form and EHR's were updated to ensure resident's wishes for advance directive were accurate on [DATE]. -The Advanced Care Planning policy and CPR policy was reviewed on [DATE]. -Licensed Staff were educated on each policy as evidenced by the Education Sign in Sheet and interview. -A process was implemented to assure all other nurses completed mandatory education prior to the start of their next shift on [DATE], by notification of required mandatory education via phone/text. -During interviews on [DATE], LPN-B, RN-C, RN-A, LPN-C, RN-F, RN-G, RN-H, RN-B, RN-E, LPN-E verified they received education regarding policies and honoring resident's code status wishes. R32 R 32's quarterly MDS dated [DATE], indicated R32 had intact cognition and had diagnosis which included: cancer of the endometrium, depression, and kidney failure. Identified R32 required extensive assistance with activities of daily living (ADL's) which included bed mobility, transfers, and toileting. R32's care plan revised [DATE], identified R32's advance directives had the potential for significant change in medical condition, and identified R32 's code status was DNR and code status would be reviewed quarterly and as needed. During an interview on [DATE] at 9:12 a.m., R32 stated the facility had spoke to her about her wishes a while back and she indicated she wanted to be DNR. R32's EHR banner on [DATE] at 5:02 p.m., indicated full code. R32's EHR Health Care Directive, on [DATE] at 5:02 p.m., indicated full code, would be DNR/DNI when POLST completed; waiting on signatures. R32's POLST signed by the provider on [DATE], identified DNR. R32's Resident Care Conference Signature form dated [DATE], [DATE], [DATE], and [DATE], identified R32's code status was a DNR. Facility untitled report dated [DATE], identified R32's code status as DNR. During an interview on [DATE] at 1:19 p.m., licensed practical nurse (LPN)-D stated in the event a resident did not have a pulse or respirations she would review the paper daily report sheet for code status and proceed accordingly. During an interview on [DATE] at 1:24 p.m., registered nurse (RN)-D stated in the event a resident did not have a pulse or respirations, she would look at the banner which was located in the EHR for code status and proceed accordingly. Based on interview, and document review, the facility failed to ensure resident advance directives were accurately documented in the clinical record to reflect the residents' current wishes which affected 3 of 28 residents (R57, R32, R25) reviewed for advanced directives. This deficient practice resulted in an immediate jeopardy (IJ) for R57, R32, and R25 who would have received cardiopulmonary resuscitation (CPR), contrary to their wishes, in the absence of a pulse or respirations. The IJ began on [DATE], when R57's, R32's, and R25's electronic health record (EHR) main screen banner identified they were Full Code (administer CPR) however, their updated Physician Orders For Life Sustaining Treatment (POLST) all identified wishes of do not resuscitate (DNR). The administrator, director of nursing (DON), and nurse consultant (NC)-A were notified of the IJ on [DATE], at 4:54 p.m. The IJ was removed on [DATE], at 3:41 p.m. when the facility had implemented corrective action, however non-compliance remained at the lower scope and severity level of D, isolated with no actual harm but potential to cause more than minimal harm. Findings include: R57 R57's admission Minimum Data Set (MDS) dated [DATE], identified R20 had moderate cognitive impairment and diagnoses which included: chronic kidney disease, transient ischemic attach (TIA) (temporary period of symptoms similar to a stroke) and aphasia (disorder that affects how someone communicates). R57's care plan revised [DATE], identified R57's advanced directives had the potential for significant change in medical condition, and R57's code status would be reviewed quarterly and as needed (PRN). R57's EHR banner identified R57's code status: full code. R57's EHR Health Care Directive, undated, indicated full code, would change to DNR/ DNI (do not intubate) insertion of a tube to aid in breathing) when POLST completed- waiting on signatures. R57's POLST was not yet signed by the physician but signed by DON on [DATE], which identified DNR. R57's Resident Care Conference Signature form dated [DATE], identified R57's code level remained DNR/DNI. The facility untitled report form dated [DATE], identified R57's code status was Full Code. During an interview on [DATE] at 1:12 p.m., licensed practical nurse (LPN)-A stated if a resident was not breathing or heart stopped, she would check to see if they were DNR, and if not she would begin cardiopulmonary resuscitation (CPR). LPN-A reviewed R57's EHR's banner and identified R57 was full code so she would perform CPR. LPN-A indicated she would check resident's EHR banner first, then check the facility's twenty four hour report form to identify their code status. LPN-A confirmed the untitled report form identified R57 as full code. During an interview on [DATE] at 1:18 p.m., registered nurse (RN)-A stated a resident's code status was determined when they were admitted . RN-A confirmed R57's banner identified full code. RN-A indicated in the absence of a pulse or respirations if a resident was full code she would immediately start CPR and call 911. RN-A stated her usual process was to enter full code into a resident's EHR banner until the facility received the POLST signed by the physician, even if their wishes were DNR. RN-A indicated the nurse manager who received the POLST signed by the physician then would change the banner to DNR. During an interview on [DATE] at 2:30 p.m., DON confirmed R57's POLST was not in her medical record yet as they were waiting for the provider to send a signed copy back. DON confirmed she had documented R57's EHR health care directive as full code, made a note will be DNR/ DNI when POLST was completed, and changed R57's EHR banner to read Full Code on [DATE]. DON confirmed R57's code status was DNR and had confirmed this with family member (FM)-A. DON indicated her understanding was a resident's wish to be DNR could not be honored until the physician had signed the POLST. As a result, she had recently completed an audit to assure all resident's POLSTs were signed before they would follow the resident's wish to be DNR. During an interview on [DATE] at 3:53 p.m., FM-A confirmed R57's wishes were DNR. FM-A stated he had discussed this when R57 was first admitted and also at a meeting on [DATE]. FM-A stated he had informed RN-A and DON he would not want them to perform CPR on R57.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Notice (Tag F0623)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility failed to notify the Long Term Care (LTC) ombudsman of a facility initiated...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility failed to notify the Long Term Care (LTC) ombudsman of a facility initiated transfer for 1 of 1 residents (R60) who was transferred to an acute care facility on an emergency basis reviewed for hospitalization. Findings include: R60's admission Minimum Data Set (MDS) dated [DATE], indicated R60 had severe cognitive impairment and had diagnosis which included status post cholecystectomy (surgery to remove the gallbladder), partial bowel obstruction, and anxiety disorder. Identified R60 required staff assistance with activities of daily living (ADL's) which included bed mobility, transfers, and toileting. Review of R60's progress notes on 9/22/23, revealed the following: -on 9/22/23 at 12:12 a.m., R60 had been having emesis (vomiting) which contained chunks of food that looked like potatoes and a light brown /yellow liquid. Revealed vital signs were stable and R60 had refused to go to the emergency room. -on 9/22/23 at 11:52 a.m., R 60 was refusing to eat and drink. R 60 had a temperature of 99.7 and pulse of 105. R60 had agreed to go to urgent care. -on 9/22/23 at 12:17 p.m., reviewed R60's [NAME] chart and noted R60 was transferred to [NAME] hospital for a small bowel obstruction. R60's medical record lacked documentation the notice of the hospital transfer was sent to the LTC Ombudsman. During an interview on 11/1/23 at 8:03 a.m., licensed social worker (LSW) confirmed R60 had been hospitalized and stated she was unaware of the requirement to notify the LTC ombudsman of facility initiated transfers. During an interview on 11/1/23 at 1:26 p.m., director of nursing (DON) confirmed the above findings and indicated she was not aware that a hospitalization was a facility initiated discharge or she would have expected staff ensured the required notification to the LTC Ombudsman would have been completed. Review of a facility policy titled, Bed Hold election & Hospital transfer data revised 7/1/19, lacked documentation of a process for notifying the LTC Ombudsman for emergency hospital transfers.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to provide shaving assistance and personal care for 1 o...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to provide shaving assistance and personal care for 1 of 1 residents (R19) who was dependent on staff to provide personal hygiene reviewed for activities of daily living (ADL's). Findings include: R19's quarterly Minimum Data Set (MDS) dated [DATE], indicated R19 was cognitively intact and had diagnoses which included stroke, diabetes and depression. Identified R19 required extensive assistance with bed mobility, transfers, dressing, toileting, bathing and personal hygiene. R19's care plan modified on 10/27/23, indicated R19 required assistance with grooming and personal hygiene. Staff were to assist R19 with with all personal hygiene including shaving his face and cleaning his nails. During an observation on 10/30/23 at 6:20 p.m., R19 had a beard a approximately 1/4 inch long from ear to ear, over the entire chin and down his neck. R19's finger nails had a black film under them. R19 indicated he requested to be shaved every two to three days and wanted his fingernails to be cleaned. During an observation on 10/31/23 at 1:57 p.m., R19 was seated in his wheelchair attending the resident's Halloween party. R19 continued to have a beard approximately 1/4 inch long from ear to ear, over the entire chin and down in his neck. R19 continued to have a black film under his nails. R19 stated, Staff still have not given me a bath, shaved me or cleaned under my nails. It really bothers me. During an interview on 10/31/23 at 6:13 p.m., nursing assistant (NA)-A confirmed R19 required extensive assistance with personal hygiene. NA-A indicated R19 was shaved and nails were cleaned on bath days. NA-A stated R19's bath day was on Monday mornings. During an interview on 11/1/23 at 8:48 a.m.,registered nurse (RN)-F confirmed the above findings and indicated R19 had not been shaved or received nail care. RN-F indicated R19 had not been shaved over the past three days. RN-F stated her expectations were for staff to shave him every two or three days or when R19 requested it. She would expect staff to let her know when R19 was not shaved or had refused cares. During an interview on 11/1/23 at 2:52 p.m., director of nursing (DON) confirmed the above findings. DON indicated she was not aware R19 had not received his bath on Monday and had not received nail care. DON stated her expectations were for staff to follow the resident's care plan. DON would expect staff to complete morning cares including personal hygiene and have communication with nurse managers about any resident needs. Facility policy titled Shaving the Resident revised 10/07, identified staff were to keep residents clean and well groomed. Male residents were to be shaved daily. Facility policy titled Nails Care of, (Finger and Toe) reviewed on 5/3/21, identified staff were to provide cleanliness, to prevent the spread of infection, for comfort, and to prevent skin problems. Soak hands for five minutes in basin of warm water, temperature not to exceed 110 degrees F, when indicated. Scrub nails gently with brush and remove from basin, when indicated.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to ensure refrigerated food items were properly labeled...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review, the facility failed to ensure refrigerated food items were properly labeled, dated, and closed after the packaging was opened to prevent cross contamination which had the potential to affect all 59 residents currently residing in the facility. In addition, the facility failed to ensure refrigerated food items were disposed of after the expiration date. Findings include: During the initial tour of the main kitchen on 10/30/23 at 12:53 p.m., with the dietary manager (DM)-A, the following areas of concern were identified and confirmed by DM-A: Reach in Freezer: -baked ham dated 4/9/23, clear wrap opened over half of ham, covered with ice crystals. -five precooked chicken Kiev-undated and package open. -six precooked chicken breasts-undated and package open. -bag of french fries-undated and package open. -bag of tater tots-undated and package open. -three mini donuts-undated and package open. -four powdered donuts-undated and package open. -three English muffins-undated and package open, covered with ice crystals. -four small metal containers half full of pureed or mechanical soft meat-undated or labeled. Reach in refrigerators: -15 pound box of bacon, one bag open, receiving date 9/15, not dated when opened. -10 pound box of fully cooked sausage, one bag open, receiving date 10/6, not dated when opened. -parmesan cheese container-open date 7/20, no expiration date. -four hard boiled eggs in plastic bag, -open date 10/9 no expiration date -one package cream cheese-undated, package open, no expiration date. On 10/30/23 at 2:33 p.m., nursing assistant (NA)-A and surveyor reviewed contents of the Evergreen kitchenette and the following concerns were identified: freezer: -one package Lean Cuisine-undated, expiration date 4/20/23. -one package Crustless Chicken Pot Pie-undated, expiration 8/23. -four fudge bars, undated, no expiration dates. -nine strawberry shortcake bars, undated, expiration date 7/23. -five Kemp's popsicle-undated, no expiration date. refrigerator: -three Pizza [NAME] packages, undated- NA-A stated they were the staff's and put in fridge that day. -one package margarine-undated, no expiration date. -seven strawberry Jello individual containers-undated, expiration date 5/23. -two orange Jello individual containers-undated, expiration date 5/23. -three string cheese-undated, expiration date 9/22/23. -three marble jack cheese sticks, undated, expiration date 10/23/23. -three ham slices in plastic bag, dated 10/4. -opened container of soy sauce, undated, expiration date 3/26/23. -opened container of A1 sauce, undated, expiration date 4/21/23. -opened backing soda, undated expiration date 9/17/23. -three individual containers of pear slices, undated, expiration date 8/14/23. -two containers of lactose milk, undated, expiration date 6/27/23. -one container organic soy milk, undated, expiration date 8/12/23. During the inspection of Evergreen kitchenette on 10/30/23 at 2:33 p.m., NA-A indicated staff used the items in the kitchenette for residents on the unit. DM-A joined surveyor and NA-A during the inspection and confirmed the above findings. On 10/30/23 at 2:55 p.m., DM-A and surveyor inspected the Blueberry kitchenette and the following concerns were verified and identified: refrigerator: -two individual containers of peaches, undated, expiration date 6/3/23. -one container of Heinz 57 sauce, undated, no expiration date. -one container of A1 sauce, undated, expiration date 4/21/23. -one opened plastic bag of cheese slices, dated 10/23, slices appeared dry and discolored on one side. -three string cheese-undated, expiration 9/22/23. -three marble jack cheese sticks, undated, expiration 10/14/23. -one bowl of rice, undated. -one container brew tea, undated expiration 8/17/23. -one bottle Gatorade, undated, no expiration date. -one container organic soy milk, undated, expiration date 8/20/23. -three containers lactose milk, undated, expiration date 6/27/23. -one opened facility container grape juice, undated. -one container almond milk, opened, undated, no expiration date. freezer: -twelve fudge bars, undated, no expiration date. -eight strawberry shortcake bars, undated, no expiration date. -one quart of vanilla ice cream, opened, undated. -bag of pastries, one long [NAME] and one caramel role, undated, no label. -dairy queen shake, undated, no label. -one root beer float, undated, no label. -three ice packs. During an interview on 10/30/23 at 3:23 p.m., DM-A confirmed the above findings and indicated meat slices were to be thrown when opened after five days. DM-A stated it was important to dispose of foods past expiration dates. DM-A indicated it was her expectation the dietary staff would inspect the kitchenettes twice a week. DM-A stated it was important for staff to date items and assure they were covered to prevent cross contamination and to prevent food borne illness. DM-A indicated she was not aware staff had not been dating foods when opened, or inspecting the kitchen and kitchenettes to assure foods were dated when opened and dispose of items when outdated or expired. DM-A stated she was not sure why ice packs were in the Blueberry kitchenette freezer and stated it was her expectation they were not stored in the kitchenette freezer where food is also stored. The facility policy titled Perishable Food Management, dated 8/29/22, identified the purpose was to ensure care centers managed perishable food to protect individuals from food-borne illness. The policy identified leftover food would be stored in covered containers or wrapped carefully and securely and clearly labeled before being refrigerated or frozen. Refrigerated leftover food must be used within three days, and discarded on the fourth day. The policy indicated all foods would be routinely monitored to assure that foods, including leftovers, would be consumed by the use-by-date, frozen or discarded. The facility policy titled Use And Storage Of Food Brought In For Residents, dated 1/9/17, identified the refrigerators in the neighborhood kitchens would be checked periodically by dietary or housekeeping staff, and any food not labeled and dated would be removed and disposed of, as well as anything that had been there for greater than three days. The policy indicated nothing but food would be permitted in the freezers. The policy instructed staff to label and date any leftovers or food in storage containers.
Aug 2023 3 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to provide timely repositioning and failed to monitor no...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to provide timely repositioning and failed to monitor non pressure related skin concerns for 1 of 3 residents (R5) reviewed for repositioning. Findings include: R5's significant change Minimum Data Set (MDS) dated [DATE], identified severe cognitive impairment and indicated she required extensive assistance from two staff for transfers and toileting. The MDS indicated R5 was frequently incontinent of bowel and bladder and was at risk for pressure ulcers. R5's care plan dated 4/18/23, indicated R5 was frequently incontinent of bowel and bladder and was at risk for skin breakdown. The care plan directed staff to check and change per pad protocol. The care plan did not identify a schedule for repositioning. During observation on 5/29/23, at 1:35 p.m. R5 was seated in a reclining chair in the common area of the unit where she remained until 4:17 p.m. when staff transferred her from the recliner to her wheel chair. At 4:22 p.m. R5 had a visitor talking to her in the common area. At 4:30 p.m. staff escorted R5 to the dining room. R5 was escorted from the dining room back to the unit at 5:33 p.m. At 5:44 p.m. R5 was observed trying to climb out of her wheel chair. At 5:40 p.m. nursing assistant (NA)-A stated the toileting plans were listed on the care sheets. NA-A said if a toileting plan was not identified on the care sheet the the resident was not on a toileting schedule and they would just ring when they needed to go. NA-A confirmed the care sheet did not include a toileting schedule for R5. At 5:41 p.m. NA-B stated staff randomly took R5 to the toilet and said she did not know when R5 was last toileted or repositioned. At 5:55 p.m. NA-A and NA-B assisted R5 to her room. NA-A stated R5 had not been toileted or repositioned during the p.m. shift and said the first shift usually changed her prior to leaving. R5's incontinent brief was saturated with urine and R5's bottom was noted to be red with some excoriation. R5 had a foam dressing on her left hip. NA-B stated R5 had a sore on her hip from laying on it. During interview on 8/30/23, at 7:56 a.m. registered nurse (RN)-A, nurse manager stated R5 was a check and change and required assistance from two staff. RN-A stated R5's toileting and repositioning schedule was not identified on the care plan and said she should be toileted every three hours or if she got antsy. RN-A said R5 was not able to tell staff when she needed to use the bathroom. RN-A stated R5 had some moisture associated skin damage (MASD) but said it had improved. RN-A stated she did not know why R5 had a bandage on her hip. During observation on 8/30/23, at 9:00 a.m. RN-A assessed R5's skin and said it was red and had MASD. RN-A said the NA's told her one of the nurses had put the bandage on R5's hip but did not know who. RN-A removed the bandage and identified a reddened area approximately 2.5 centimeters (cm) x 1.5 cm with a dark spot in the center. RN-A stated it was possibly a previous open area. At 9:09 a.m. RN-A stated she usually completed skin assessments weekly and documented in the progress notes. RN-A stated R5 received her baths on the weekends and staff should be documenting on bath day as well. RN-A stated the skin concerns and the dressing should have been documented and staff should have reported it to her. RN-A acknowledged there was no documentation related to R5's bottom or the dressing on her hip. At 9:43 a.m. the director of nursing (DON) stated skin assessments were done on bath days and said if the NA's saw a concern they would let the nurse know. The DON stated the nurses should be looking at residents skin but said if there were no issues they had a tendency to not document. A policy was requested but not received.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to ensure appropriate sling size for 1 of 2 residents (R...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to ensure appropriate sling size for 1 of 2 residents (R5) reviewed who used a mechanical lift for transfers. Findings include: R5's significant change Minimum Data Set (MDS) dated [DATE], identified severe cognitive impairment and indicated she required extensive assistance from two staff for transfers and toileting. R5's care plan dated 4/18/23, indicated she required assistance from two staff using a mechanical lift for transfers. The care plan did not identify which type or size sling should be used. During observation on 8/29/23, at 5:50 p.m. nursing assistants (NA)-A and NA-B assisted R5 to the toilet using the mechanical lift and a split leg sling. R5's bottom was hanging down far out of the bottom of the sling. NA-B stated the slings were universal and said the residents did not have their own. The mechanical lift used during the transfer had a key to determine which size sling to use based on height and weight of the resident. At 6:15 p.m. when asked about the sling, NA-B said she had brought to another residents room because she also used the mechanical lift. The sling was observed to be a size extra large. During interview on 8/30/23, at 7:56 a.m. registered nurse (RN)-A stated R5 weighed 120 pounds. RN-A stated the staff should be using the color coded chart on the mechanical lift to determine which sling size was appropriate. At 8:21 a.m. RN-A stated she had reviewed the chart and said staff should have been using a small sling for R5. On 8/30/23, at 9:07 a.m. NA-C was asked how she knew which size slings to use. NA-C stated sling sizes were care planned and said typically the residents had slings in their rooms too. NA-C stated she could not remember what sling size was appropriate other than looking at care plans or asking other people. During interview on 8/30/23, at 9:43 a.m. the director of nursing (DON) stated the sling size was determined using the weight recommendation of the lift company. The DON stated the sling size should be on the care plan but said it did not always make it there. The DON said each residents had their own slings for transfers but said the bath slings were community and got washed between uses. A policy was requested but not received.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to provide timely toileting for 1 of 3 residents (R5) re...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to provide timely toileting for 1 of 3 residents (R5) reviewed for toileting. Findings include: R5's significant change Minimum Data Set (MDS) dated [DATE], identified severe cognitive impairment and indicated she required extensive assitance from two staff for transfers and toileting. The MDS indicated R5 was frequently incontinent of bowel and bladder. R5's Admission/General Observation assessment dated [DATE], indicated R5 was frequently incontinent of bowel and bladder and required assistance from two staff every 2-3 hours. The assessment indicated R5 was not always able to verbalize the need to use the toilet and required staff to prompt her. R5's care plan dated 4/18/23, indicated R5 was frequently incontinent of bowel and bladder and directed staff to check and change per pad protocol. During observation on 5/29/23, at 1:35 p.m. R5 was seated in a reclining chair in the common area of the unit where she remained until 4:17 p.m. when staff transferred her from the recliner to her wheel chair. At 4:22 p.m. R5 had a visitor talking to her in the common area. At 4:30 p.m. staff escorted R5 to the dining room. R5 was escorted from the dining room back to the unit at 5:33 p.m. At 5:44 p.m. R5 was observed trying to climb out of her wheel chair. At 5:40 p.m. nursing assistant (NA)-A stated the toileting plans were listed on the care sheets. NA-A said if a toileting plan was not identified on the care sheet the the resident was not on a toileting schedule and they would just ring when they needed to go. NA-A confirmed the care sheet did not include a toileting schedule for R5. At 5:41 p.m. NA-B stated staff randomly took R5 to the toilet and said she did not know when R5 was last toileted. At 5:55 p.m. NA-A and NA-B assisted R5 to her room to use the toilet. NA-A stated R5 had not been toileted during the p.m. shift and said the first shift usually changed her prior to leaving. R5's incontinent brief was saturated with urine. During interview on 8/30/23, at 7:56 a.m. registered nurse (RN)-A, nurse manager stated R5 was a check and change and required assistance from two staff. RN-A stated R5's toileting schedule was not identified on the care plan and said she should be toileted every three hours or if she got antsy. RN-A said R5 was not able to tell staff when she needed to use the bathroom. At 9:43 a.m. the director of nursing (DON) stated toileting plans were usually implemented on admission. The DON stated the facility standard was to check everyone every three hours. She stated the nurse manager should be doing an assessment quarterly to determine frequency. The DON stated if toileting was needed more frequently than every three hours it would be in the care plan. A policy was requested but not received.
Jan 2023 13 deficiencies 2 IJ (2 facility-wide)
CRITICAL (L)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Infection Control (Tag F0880)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to ensure 5 of 5 employees, (licensed practical nurse (L...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to ensure 5 of 5 employees, (licensed practical nurse (LPN)-A, dietary aide (DA)-D, activity aide (AA)-C, nursing assistant (NA)-D and LPN-B) were appropriately cleared to return to work following reports of potential symptoms of COVID-19; failed to initate contact tracing or facility wide testing for COVID-19 following potential exposure from a staff who tested positive for COVID-19; failed to ensure 3 of 53 residents (R108, R29, R41) were isolated while presenting with symptoms of COVID-19; and failed to utilize appropriate protective equipment for 2 of 3 residents (R41, R50) when they were placed in isolation. In addition, the facility failed to ensure twelve employees (cook (CK)-A, activity director (AD)-A, DA-B, the director of nursing (DON), DA-C, assistant dietary manager (ADM)-A, DA-B, registered nurse (RN)-D, DA-D, NA-C, NA-A,NA-B) who were out ill with potentially communicable illness' were cleared to return to work: failed to to track resident symptoms of infection and implement an ongoing analysis of collected data to ensure patterns and trends were identified and acted upon to reduce the risk of disease spread within the facility as recommended by the Centers for Disease Control (CDC) guidance to prevent/or minimize the transmission of COVID-19. This resulted in a system wide failure in infection control procedures to prevent the spread of illness within the facility to vulnerable residents and the staff of the facility and resulted in an immediate jeopardy (IJ) which placed all 54 residents at a high likelihood to for serious illness and/or death by contracting a communicable disease, including but not limited to COVID-19. The IJ began on 12/20/22, when NA-D returned to work following COVID-19 symptoms on 12/19/22 and subsequently became positive on 12/21/22. Following the positive COVID-19 test result, the facility failed to conduct contact tracing or initate facility wide testing for COVID-19. The facility failed to isolate and implement transmission based precautions for R108, R29 and R41 when they displayed signs and symptoms of COVID-19. In addition, after the facility placed residents in isolation, staff were observed to not use the appropriate PPE. The administrator and DON were notified of the IJ on 1/11/23, at 2:00 p.m. The IJ was removed on 1/12/23, at 3:00 p.m. when the facility implemented actions to reduce/prevent the spread of illness, including COVID-19. However, noncompliance remained at the lower scope and severity, F, widespread, which indicated no actual harm with potential for more than minimal harm that was not IJ. Findings include: The Interim Infection Prevention and Control Recommendations for Healthcare Personnel (HCP) During the Coronavirus Disease 2019 (COVID-19) Pandemic, updated September 23, 2022, identified anyone with even mild symptoms of COVID-19, regardless of vaccination status, should receive a viral test for COVID-19 as soon as possible. Mild illness is defined as any various signs and symptoms of COVID-19 such as fever, cough, sore throat, malaise, headache, muscle pain, without shortness of breath, dyspnea or abnormal chest imaging. Moderate illness is defined as evidence of lower respiratory disease, by clinical assessment or imaging, and a saturation of oxygen of <94% on room air. CDC further indicated HCP with mild to moderate illness who are not moderately to severely immunocompromised could return to work after the following criteria have been met: At least 7 days have passed since symptoms first appeared if a negative viral test* is obtained within 48 hours prior to returning to work (or 10 days if testing is not performed or if a positive test at day 5-7), and At least 24 hours have passed since last fever without the use of fever-reducing medications, and Symptoms (e.g., cough, shortness of breath) have improved. Further, patients with symptoms of COVID-19 (even before results or diagnostic testing) should be placed in Transmission-Based Precautions. The decision to discontinue empiric transmission based precautions by excluding the diagnosis of a current COVID-19 infection for a patient with symptoms can be made based upon having negative results from at least one viral test. If using an antigen test, a negative result should be confirmed by either a negative molecular test or a second negative antigen test taken 48 hours after the first negative test. Patients with suspected or confirmed COVID-19 should be placed in a single person room and the door should be kept closed, if safe to do so. Healthcare workers who enter the patients rooms should adhere to standard precautions and use a NIOSH-approved particulate respirator with N95 filters or higher, gown, gloves, and eye protection (i.e., goggles or a face shield that covers the front and sides of the face). The CDC Symptoms of COVID-19, updated October 26, 2022, identified people with COVID-19 have had a wide range of symptoms reported-ranging from mild symptoms to severe illness. Symptoms may appear 2 to 14 days after exposure to the virus. Possible symptoms include: fever or chills, cough, shortness of breath, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea. Employee Illness Tracking The facility employee infection control logs for the month of December 2022, identified the following: Respiratory Illness - On 11/24/22, dietary aide (DA)-A tested positive for RSV. DA-A was not tested for COVID-19 illness. DA-A returned to work on 11/28/22. -On 12/4/22, licensed practical nurse (LPN)-A reported aching, sore throat, and headache. LPN-A was not tested for COVID-19 illness. LPN-A returned to work on 12/5/22. LPN-A was not tested for COVID-19 illness. LPN-A worked 12/5/22, 12/6/22 and 12/7/22. On 12/8/22, LPN-A tested positive for influenza B and was still not tested to rule out COVID-19. An analysis of potential contacts who may have been exposed or resolution of symptoms was not documented. -On 12/6/22, DA-D reported increase respiratory symptoms. DA-D was not tested for COVID-19 illness. DA-D returned to work on 12/21/22. -On 12/7/22, AA-C reported symptoms of aching and cough. AA-C was not tested for COVID-19 illness. AA-C returned to work on 12/12/22. -On 12/19/22, NA-D reported respiratory symptoms. NA-D was not tested for COVID-19 illness. NA-D returned to work on 12/20/22. On 12/21/22, NA-D reported illness and tested positive for COVID-19. Contact tracing and testing for COVID-19 to evaluate staff and residents potential exposure and limit the spread of the illness within the facility was not initiated, despite NA-D having worked providing direct care to residents the day prior to her positive test result. -On 12/24/22, LPN-B reported illness of headache and aching while working her shift. LPN-B tested positive for COVID-19 on 12/27/22. LPN-B returned to work on 12/29/22. Contact tracing and testing for COVID-19 to evaluate staff and residents potential exposure and limit the spread of the illness within the facility was not initiated, despite LPN-B having worked providing direct care to residents the day she began exhibiting symptoms of illness. Gastrointestinal Illness (GI) -On 12/8/22, cook (CK)-A reported diarrhea illness and went home. CK-A was not tested for COVID-19 illness. CK-A returned to work on 12/9/22. -On 12/8/22, activity director (AD)-A reported nausea and went home. AD-A was not tested for COVID-19 illness. AD-A returned to work on 12/9/22. -On 12/8/22, dietary aide (DA)-B reported nausea, vomiting and diarrhea and went home. DA-B was not tested for COVID-19 illness. DA-B returned to work on 12/9/22 -On 12/9/22, the director of nursing (DON) reported diarrhea and headache. The DON was not tested for COVID-19 illness. The DON returned to work on 12/12/22. -On 12/9/22, DA-C reported GI symptoms. DA-C was not tested for COVID-19 illness. DA-C returned to work on 12/19/22. -On 12/9/22, assistant dietary manager (ADM)-A reported GI symptoms. ADM-A was not tested for COVID-19 illness. -On 12/12/22, DA-B reported GI symptoms. DA-B was not tested for COVID-19 illness. DA-B returned to work on 12/13/22. -On 12/14/22, registered nurse (RN)-D reported body aches, nausea and vomiting. RN-D did not test for COVID-19 illness. RN-D returned to work on 12/16/22 -On 12/21/22, DA-D reported GI symptoms. DA-D was not tested for COVID-19 illness. DA-D returned to work on 12/30/22 -On 12/27/22, nursing assistant (NA)-C reported vomiting and diarrhea. NA-C was not tested for COVID-19 illness. NA-C returned to work on 12/29/22 -On 12/28/22, NA-A reported nausea and dizziness. NA-A was not tested for COVID-19 illness. NA-A returned to work on 1/9/23. -On 12/29/22, NA-B reported nausea, vomiting and diarrhea. NA-B was not tested for COVID-19 illness. NA-B returned to work on 12/31/22. There was no evidence assessments were conducted to determine if employee illness could potentially be COVID-19 symptoms and require testing prior to return to work or if there were potential resident and staff exposures and a need to conduct contact or outbreak testing. The infection control logs lacked evidence the facility conducted a comprehensive analysis of the collected outcome surveillance data to determine if any of the infections identified were potentially related or corresponded with resident illness for the same month period. There was no evidence the facility had investigated the infections identified for potential causes and/or subsequent actions to reduce the risk of recurrence. When interviewed on 1/10/23, at 2:15 p.m. LPN-A stated if an employee came to her with complaints of feeling sick she would ask them about their symptoms. If it was just sniffles or a little under the weather, she would not send them home. If they were really sick and they had coverage, she would send them home. During interview on 1/10/23 at 2:35 p.m. NA-C stated she would not come to work if she felt sick. If NA-C was already working and started to feel sick, she would try to get someone to come in and replace her but if could not find anyone, she couldn't just go home. It depended on what her symptoms were and which of the nurses was working. If she was throwing up she would probably go home, but if was just feeling run down she would have to work out her shift. When interviewed on 1/10/23, at 3:40 p.m. NA-D stated she was ill with COVID in December of 2022, and tested positive for COVID-19 on 12/21/22. The symptoms NA-D experienced during that illness were GI upset of nausea, vomiting and diarrhea. During interview on 1/11/23, at 10:30 a.m. LPN-B stated she was sick the day she worked on 12/24/22. LPN-B called the administrator that evening to let her know and did not work on 12/25/22 or 12/26/22. LPN-B tested positive on 12/27/22, as she knew she would as a family member in her home was ill with COVID-19 the week before. LPN-B returned to work on 12/29/22, when she was no longer feeling ill and it was five days since her symptoms first appeared. During interview on 1/10/23, at 10:20 a.m. RN-D, who was the infection preventionist, stated she saw the employees when they returned to work after having called in and none appeared ill. RN-D did not test the employees on their return to work. RN-D had known LPN-B had a family member who was ill with COVID-19 living in her home and reported not feeling well on 12/24/23; however, continued to work her entire shift. LPN-B did test positive on 12/27/22. The facility had not initiated any testing of potentially exposed residents or staff, as RN-D felt the doctors in the area believed people tested for COVID too often. RN-D was aware of the facility's policies for staff who had signs and symptoms of COVID-19 like illness (based on screening) and/or a temperature (100 degrees or higher) should not report to work until testing could be completed as well as contact tracing for potential exposures; however, the policies were written by the corporate office and did not necessarily reflect current practice. RN-D stated she visualized all the staff members LPN-B worked with when LPN-B was presenting with symptoms at work. The unidentified staff did not display any symptoms of illness, so RN-D did not feel any COVID-19 testing was necessary, despite COVID-19 having asymptomatic transmission. RN-D saw DA-A on her return to work on 11/28/22, after testing positive for RSV on 11/24/22, and DA-A had no obvious symptoms of illness, and there were no other cases of RSV in the facility. The employees who reported symptoms of GI illness during the month of December were not tested for COVID-19 as their symptoms did not act like a COVID-19 illness. It depended on staff symptoms if they would need to test before returning to work after an illness. An interview was conducted with the DON and administrator on 11/10/22, at 3:30 p.m. The administrator stated if staff or residents displayed illness that could indicate a COVID-19 infection, the ill resident or staff were to isolate and COVID-19 testing would be done on day one, day three and day five of symptom onset. If the results were negative and the resident or staff was asymptomatic isolation was lifted. For contact tracing, the facility did outbreak testing with COVID-19 antigen tests. The facility had not completed an assessment to see if outbreak testing would be needed when LPN-B had tested positive as her positive test was more than 48 hours since she had last worked, despite having displayed symptoms of COVID-19 while at work on 12/24/22. The facility allowed staff to return to work in five to ten days of a positive COVID test, five days if emergency staffing, if they had improved symptoms and were fever free. They allowed LPN-B to return to work on 12/29/22, because they had used onset of symptoms 12/24/22, for the start of her illness. RESIDENT OBSERVATIONS: During observation of R41 on 1/11/23, at 8:40 a.m. there was a sign on R41's door which directed staff/visitors to stop at nurses station prior to going into the room. An isolation cart was outside of the room. During observation of R41 on 1/11/23, at 8:51 a.m. R41's door was wide open and R41 was not in the room. During observation of R41 on 1/11/23, at 8:56 a.m. R41 was in the dining room and seated at a table in the far corner of the room approximately 10-12 feet (ft) from other residents. Nursing assistant (NA)-C was wearing a face mask and was seated next to R41 to assist R41 with eating. During observation of R41 on 1/11/23, at 8:58 a.m. activity aide (AA)-C wheeled R41 out of the dining room and into the hallway near the waterfall. R41 was not wearing a face mask. During observation on 1/11/23, at 9:06 a.m. R41 was seated in her wheelchair, was not wearing a face mask and was seated next to two unidentified residents in the hallway near the waterfall. During observation of R41 on 1/11/23, at 9:06 a.m. R41 was observed unmasked and seated in her wheelchair in the activity area. R41 stated she didn't feel well. R41 coughed several times. Licensed practical nurse (LPN)-C stated R41 could eat in the dining room as long as the resident wore a face mask and sat at the table in the far corner. LPN-C needed to give R41 a breathing treatment and started to wheel R41 out of the activity area. While LPN-C was wheeling R41 down the hallway, LPN-C was interrupted and left R41 in the hallway. R41 was still unmasked. During observation of R41 on 1/11/23, at 9:17 a.m. LPN-C returned to R41 and started wheeling R41 towards her room. LPN-C stated R41 should be wearing a face mask since she was in the hallway. During observation on 1/11/23, at 9:21 a.m. LPN-C was standing next to R41, nurse prepped nebulizer equipment near R41 and then exited residents room. LPN-C did not put on personal protective equipment (PPE) prior to entering R41's room, and did not perform hand hygiene prior to entering or upon exiting the room. LPN-C re-entered R41's room wearing a face mask and carried gloves balled up in her left hand. LPN-C did not put on PPE or use hand sanitizer prior to entered R41's room. With bare hands, LPN-C prepped R41's nebulizer medication (inhaled medication used to reduce inflammation in the lungs or to open airways to improve breathing ability), and placed the face mask over R41's face, secured the elastic straps around R41's head and turned the machine on. LPN-C proceeded to clean and walk around the area near R41 while the nebulizer machine was bubbling and running. LPN-C maintained a distance between 2 feet and 8 feet from R41 during the entire time. During observation at 9:28 a.m. NA-F entered R41's room, talked with LPN-C and then exited the room. Upon entering R41's room NA-F did not use hand sanitizer or put PPE on prior to entering room, use hand sanitizer upon exiting the room or to change face mask after exiting the room. During observation at 9:30 a.m. LPN-C continued to walk around R41's room. LPN-C leaned over R41 and stand face-to-face with R41 while R41's nebulizer was still running. LPN-C was wearing a face mask . LPN-C then removed R41's nebulizer mask, walked behind resident and turned nebulizer machine off. With bare hands, LPN-C carried the nebulizer mask into the bathroom. LPN-C exited the bathroom and walked to R41's side. LPN-C arranged R41's oxygen tubing, placed the nasal cannula on the resident's face and listened to her chest with a stethoscope. LPN-C was within one to two feet of R41 the entire time. Then LPN-C walked into the bathroom, washed hands, removed the face mask, exited R41's room and put on a clean face mask. LPN-C was in R41's room for a total of 8 minutes while in close proximity of R41 and only wearing a face mask. During interview on 1/11/23, at 9:28 a.m. NA-F stated despite there being a sign on the door and a cart outside R41's room she completely forgot to put on PPE prior to entering R41's room. During interview on 1/11/23, at 9:35 a.m. LPN-C stated R41 had a cough and tested negative for COVID-19 on 1/10/23. LPN-C stated R41 was on contact and droplet precautions due to R41's cough and R41 should wear a face mask when out of the room. Staff were supposed to wear on a gown, gloves and face mask when entering R41's room and the sign on the door identified that information. LPN-C did not wear a gown and gloves upon entering R41's room but should have. COVID-19 testing recommendations were to test on day 1, day 3 and day 5 before residents were considered negative. Yesterday was R41's first test. LPN-C stated she did not think R41 would be considered free from COVID-19 after one negative test. When interviewed on 1/11/23, at 9:57 a.m. NA-G stated when she came to work that morning R41 had transmission based precautions (TBP) cart with PPE and a sign on the door directing staff to wear a gown, gloves, eye goggles and face mask when entering the room. Wearing PPE was used to help reduce the risk of spreading infections to other staff and residents. NA-G was initially told R41 had to stay in her room but then later was told the resident could go to the dining room for breakfast as long as she sat at the table furthest in the corner and away from other people. When NA-G wheeled R41 through the dining room R41 did not wear a face mask. During interview on 1/12/23, at 3:48 p.m. the director of nursing (DON) stated when a resident was on TBP the staff were expected to wear a gown, gloves, mask, and depending on the precaution would also expect staff to wear eye goggles, face shield or N95 mask. The staff would also be expected to use hand sanitizer prior to and upon exiting the residents room. That was the policy and staff knew and were expected to follow the policy. When interviewed on 1/11/23, at 10:34 a.m. LPN-B stated R50 started to complain of a sore throat and headache that morning. R50's first COVID-19 test that morning was negative; however, R50 was placed on isolation until confirmatory COVID-19 testing could be completed and her symptoms evaluated. During observation of R50 on 1/11/23, at 10:50 a.m. housekeeper (HK)-A was cleaning R50's room while wearing a surgical face mask and gloves. R50's room had an isolation cart outside of her door and the door way to her room was clearly marked with a sign that indicated anyone who entered needed to observe transmission based precautions and put on a disposable gown, gloves, eye protection and face mask before entering the room. R50 was lying on her bed reading a magazine. The DON approached the room and asked HK-A to leave the room to talk with her. HK-A was instructed on contact precautions. HK-A removed and discarded her gloves in the garbage; however, continued to wear the same surgical mask. HK-A stated they were not told residents were placed in transmission based precautions. HK-A did not see the signs indicating the TBP on R50's door, as R50's door was open when she approached it. During observation odf R50 on 1/11/23, at 10:53 a.m. HK-B entered R50's room to deliver laundry. R50 was lying on her bed reading a magazine. HK-B wore a surgical face mask under her chin, that did not cover her mouth or nose. HK-B did not put on a gown, gloves or eye protection, and entered the room with clean laundry. HK-B delivered the resident's laundry, putting the clean clothes in the residents closet and exited the room; however, did not perform hand hygiene. HK-B stated the transmission based precaution sign hanging on R50's door and the isolation cart outside her door was set up just for visitors, if they were staying in the room for a long time. If the resident was being quarantined for COVID infection there would have been a large COVID sign on her door and in that case, she would not have entered the resident's room and just hung the clean laundry outside her door for nursing staff to put away. HK-B knew her mask was to cover her nose and mouth. It kept sliding down and so she adjusted it back in place. Resident Illness Tracking Resident illness tracking logs for the month of November 2022, identified the following: Respiratory illness -On 11/4/22, R15 developed symptoms of lethargy, decrease oxygen saturation, cough and increase confusion. R15 received two antibiotics for treatment of pneumonia; however, sensitivities were not identified and COVID-19 testing was not conducted. -On 11/19/22, R34 developed symptoms of nasal drainage, cough, loss of taste and smell. R34 tested positive for COVID-19 on 11/22/22 and placed in isolation. -On 11/28/22, R38 was identified as positive for COVID-19 and placed in isolation. Urinary Tract Infections (UTI) -On 11/21/22, R3 developed a UTI. R3 received antibiotic treatment; however, sensitivities to see if the organism was sensitive to the antibiotic ordered, were not identified. -On 11/28/22, R38 developed a UTI. R38 received antibiotic treatment; however, sensitivities to see if the organism was sensitive to the antibiotic ordered, were not identified. Resident illness tracking logs for the month of December 2022, identified the following: Urinary Tract Infections (UTI) The December 2022 Infection Surveillance Log (ISL) identified : -On 11/30/22, R23 developed a UTI -On 11/24/22, R3 developed a UTI. R3 received antibiotic treatment; however, sensitivities to see if the organism was sensitive to the antibiotic ordered, were not identified. -On 12/2/22, R35 developed a UTI. -On 12/6/22, R23 developed a UTI. R23 received antibiotic treatment; however, sensitivities to see if the organism was sensitive to the antibiotic ordered, were not identified. -On 12/8/22, R33 developed a UTI. R38 received antibiotic treatment; however, sensitivities to see if the organism was sensitive to the antibiotic ordered, were not identified. -On 12/8/22, R41 developed a UTI. R41 received antibiotic treatment; however, sensitivities to see if the organism was sensitive to the antibiotic ordered, were not identified -On 12/27/22, R23 developed a UTI. R23 received two different antibiotics for treatment; however, sensitivities to see if the organism was sensitive to the antibiotics ordered, were not identified The summary of December 2022 infection control log identified eight resident UTI's, 7 consisted of bacterial infections and 1 was contaminated but treated anyway. The infection control logs lacked evidence the facility conducted a comprehensive analysis of the collected outcome surveillance data to determine if any of the infections identified were potentially related or corresponded with staff illness for the same month period to initiate appropriate corrective action. There was no evidence the facility investigated the infections identified for potential causes and/or subsequent actions to reduce the risk of reoccurrence. The following resident medical records in conjunction with the facility infection control logs identified the following: - Progress note (PN) dated 12/16/22, identified R108 developed decrease lung sounds and oxygen saturations of 70 to 80% with oxygen in place. R108 required hospitalization and returned with diagnosis of pneumonia with unknown origin. R108 was not identified on resident illness logs for surveillance when he presented with initial illness, or throughout his illness. R108 was not evaluated or tested for COVID-19 during the initial course of illness and was not isolated from other residents until COVID-19 testing could be completed to rule out the infectious illness. -PN dated 1/9/23, identified R29 developed symptoms of nausea and vomiting. A rapid COVID-19 test was performed and was negative. R29 was not listed on the resident illness tracking log for surveillance, nor placed on isolation pending a confirmatory test. -PN dated 1/4/23, identified R41 developed low grade temperature of 99. 5, oxygen saturation of 93% with supplemental oxygen at 2L/min, and complaints of not feeling well. A rapid COVID-19 test was performed and was negative. However, R41 was not listed on the resident illness tracking log. R41 remained symptomatic with cough and general malaise, no further COVID-19 test were performed and R41 was not placed into transmission based precautions as recommended by the Centers for Disease Control (CDC) until facility was notified of surveyor concerns on 1/11/23. During interview on 1/10/23, at 10:20 a.m. RN-D stated the nursing staff were supposed to fill out a sick log form when residents had symptoms of illness and she would update her surveillance logs from those forms weekly. RN-D was notified R41 was tested for COVID-19 on 1/4/23, and was negative. R41 had nasal drainage and a cough when she had assisted her in the dining room on 1/6/23. RN-D then notified the charge nurse after wheeling R41 out of the dining room. Testing was usually done on day one, day three and day five for symptomatic staff and residents because of the potential incubation period of the illness. RN-D usually did the COVID-19 testing for residents but did not fill out the sheets for R41's follow up tests, so the required follow up testing was not completed. RN-D was not sure why R108 was not on the resident infection December 2022 logs, as R108 should have been, especially because of his emergency room visit and diagnosis of pneumonia. RN-D indicated it was important to be sure to include all ill resident and employees on the surveillance logs so you could track where they were, how the illness was going and if it was spreading. During interview on 1/10/23, at 4:00 p.m. registered nurse (RN)-A stated if a resident showed signs of COVID-19, they would isolate the resident and test with a rapid antigen test. If still showing symptoms they would retest the resident. They always notified RN-D when they tested a resident for COVID-19. R41 displayed a cough and low grade fever. R41 was tested on [DATE] and was negative for COVID-19. R41 still exhibited symptoms of cough and her oxygen saturation was 95% at rest with supplemental oxygen. R41's cough was loose and in her chest, not in her lungs. RN-A had not personally done a repeat COVID test and would have to check with the nurses working on the floor if another test was needed. No second confirmatory testing was completed after the initial test was done on 1/4/23, despite her continued symptoms. R41 had not been isolated, although continued to exhibit symptoms of cough and shortness of breath. When interviewed on 1/11/23, at 8:30 a.m. RN-D stated some of the resident UTI infections should not have had an antibiotic ordered because no specific bacteria was cultured. RN-D looked for patterns and trends with the resident infections but could only find incontinence of urine and resisting staff assist with peri care after an incontinent episode as a common factor. There did not seem to be a common bacteria with the infections or in the same areas of the facility or she would have suspected staff as the source. RN-D did not document sensitivities to cultures or follow up to make sure the antibiotic ordered was effective against the identified organism. Some times the facility would get sensitivity results on cultures and sometimes they would not. In some instances the lab would not even do a sensitivity on a culture. RN-D stated she watched some staff complete peri care to ensure proper technique; however, had not documented audits formally. She had tried to start audit forms but staff had become angry with the audits and so they were not completed. RN-D did not identify if any concerns or training with peri care had been completed while performing audits. The facility's Coronavirus Prevention, Screening and Identification policy dated 10/9/22, indicated If a resident exhibited any symptoms of respiratory infection, or other COVID-19 related symptoms the resident's provider would be notified immediately. Quarantine interventions and testing would be initiated. If initial test was negative, the resident would be encouraged to use mask and social distance. For residents with suspected or confirmed COVID; monitoring of vital signs and respiratory symptoms would be at least twice a day. and any vital sign changes would be identified and further licensed nurse assessment would occur. During an outbreak, any breach of Personal Protective Equipment (PPE) would be reported immediately to the supervisor or designee. Staff who had signs and symptoms of COVID-19 like illness (based on screening) and/or a temperature (100 degrees or higher) would not report to work until testing could be completed. Staff who had mild to moderate illness, who were not moderately to severely Immunocompromised, could return to work if at least 7 days if a negative antigen or PCR was obtained within 48 hours prior to returning to work or 10 days have passed since symptoms had first appeared, and at least 24 hours had passed since last fever without the use of fever-reducing medications, and symptoms (e.g., cough, shortness of breath) had improved. Staff who were asymptomatic throughout their infection and were not moderately to severely Immunocompromised could return to work if at least 7 days if a negative antigen or PCR was obtained within 48 hours prior to returning to work or after 10 days if testing was not performed. Staff who had a high risk exposure would have three viral tests for SARS-CoV-2 infection. testing would occur (as able) on day one (where day of exposure is day 0), day three, and day five. Care center would keep a list of any staff unprotected exposure to COVID-19. The list would include all staff that interacted with the positive person from two days before symptoms started. For potential staff exposure, the facility would complete Assessment for Health Care Workers (HCW) Assessment for Health Care Workers Potentially Exposed to COVID-19 in Minnesota. Identify the risk level using assessment. Contact tracing may indicate low risk when there was no direct exposure to a COVID-19 infected person. Contact risk was identified as close (within 6 feet for 15 minutes or more, or within same living space) contact of person(s) with COVID-19 within 48 hours. Communicate the risk level to the staff with work-related recommendations. Recommendation[TRUNCATED]
CRITICAL (L)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0886 (Tag F0886)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure all staff were tested for COVID-19 during outbr...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review, the facility failed to ensure all staff were tested for COVID-19 during outbreak testing; and failed to test and/or implement confirmatory testing for symptomatic residents and staff, licensed practical nurse (LPN)-A, LPN-B, dietary aide (DA)-D, activity aide (AA)-C, nursing assistant (NA)-D, R108, R29 and R41, who were not tested or had an initial negative rapid antigen testing for COVID-19, per the Centers for Disease Control (CDC) guidance on testing protocols. This system wide breakdown resulted in an immediate jeopardy (IJ) situation which had the high likelihood to cause serious illness and/or death to all 54 residents residing in the facility, along with staff and visitors. The IJ began on 11/23/22, when the facility identified an outbreak of COVID-19 in November and failed to ensure all staff were tested according to CDC outbreak testing requirements. The facility failed to provide evidence 34 staff who worked during outbreak were tested. In addition, the facility failed to initially test or provide a confirmatory test for residents and/or staff who exhibited or reported symptoms of COVID-19 and were tested with antigen tests. The administrator and the director of nursing (DON) were notified of the IJ on 1/10/23, at 2:00 p.m. The immediate jeopardy was removed on 1/11/23, at 3:00 p.m. when the facility implemented interventions to ensure all staff would be tested according to CDC guidelines; however, noncompliance remained at the lower scope and severity level of F, widespread, which indicated no actual harm with potential for more than minimal harm that was not immediate jeopardy. Findings include: The CDC guidance Interim Infection Prevention and Control Recommendations for Healthcare Personnel (HCP) During the Coronavirus Diseases 2019 (COVID-19) Pandemic updated 9/23/22, indicated for nursing homes, a single new case of SARS-CoV-2 infection in any HCP or resident should be evaluated to determine if others in the facility could have been exposed. The approach to an outbreak investigation could involve either contact tracing or a broad-based approach; however, a broad-based (e.g., unit, floor, or other specific area(s) of the facility) approach is preferred if all potential contacts could not be identified or managed with contact tracing or if contact tracing failed to halt transmission. Perform testing for all residents and HCP identified as close contacts or on the affected unit(s) if using a broad-based approach, regardless of vaccination status. Testing is recommended immediately (but not earlier than 24 hours after the exposure) and, if negative, again 48 hours after the first negative test and, if negative, again 48 hours after the second negative test. This will typically be at day 1 (where day of exposure is day 0), day 3, and day 5. The CDC guidance Interim Guidance for Managing Healthcare Personnel with SARS-CoV-2 (COVID-19) Infection or Exposure to SARS-CoV-2 updated 9/23/22 indicated when testing a person with symptoms of COVID-19, negative results from at least one viral test indicate that the person most likely does not have an active SARS-CoV-2 infection at the time the sample was collected. If using an antigen test, a negative result should be confirmed by either a negative NAAT (molecular) or second negative antigen test taken 48 hours after the first negative test. HCP who are not symptomatic could return to work after results are negative from at least two consecutive respiratory specimens collected 48 hours apart (total of two negative specimens) tested using an antigen test or NAAT. STAFF OUTBREAK TESTING: The facility's undated staff line testing forms identified outbreak testing began on 11/23/22, and the facility was testing three times weekly through 12/5/22. The staff line testing form and corresponding working schedules for November 23, 2022 through 12/9/22, identified the following: - On 11/23/22, the facility began their first week of outbreak testing for all staff and residents in the facility following two residents who tested positive for COVID-19. The facility scheduled the first week of testing for staff on 11/23/22, 11/25/22, and 11/28/22. Of the 76 staff listed on the testing logs, 21 staff tested negative on 11/23/22, two staff were not eligible to be tested and the remaining 53 staff did not have test results recorded. On 11/25/22, 10 staff tested negative for COVID-19, two staff were ineligible for testing and 64 staff did not have test results recorded. On 11/28/22, 18 staff tested negative for COVID-19, two staff were ineligible to test and 56 staff did not have test results recorded. - On 11/29/22, the facility began their second week of outbreak testing for COVID-19. The facility scheduled the second week of testing staff on 11/29/22, 12/1/22, and 12/5/22. On 11/29/22, of the 82 staff listed on the testing logs, 14 staff tested negative on 11/29/22, two were ineligible to test, and 64 staff did not have test results recorded. On 12/1/22, 22 staff tested negative, two were ineligible to test and 58 staff did not have test results recorded. On 12/5/22, 25 staff tested negative for COVID-19, two staff were ineligible to test and 55 staff did not have test results recorded. The facility time sheets during the entire outbreak period identified 34 of the facility staff worked in the facility during the outbreak period 11/23/22, through 12/5/22, without having completed any of the required outbreak testing. During interview on 1/10/22, at 10:15 a.m. registered nurse (RN)-D, who was also the infection prevention (IP) nurse, stated the facility conducted outbreak testing 11/23/22 through 12/5/22, after two residents tested positive for COVID-19 in the facility. Staff were notified of the facility test dates and were expected to test prior to working. RN-D went on the nursing floor and reminded staff who had not tested to do so, but they refused to test. The facility policy to send the staff home if they refused to test was not enforced because the facility would not have enough staff to care for their residents. Some staff who did not test during the outbreak testing were still permitted to work. RN-D stated she notified the administrator of staff non-compliance with testing; however, felt she would not have the back up to enforce staff to not work if do not test. - LPN-B had a family member who was ill with COVID-19 living in her home and reported not feeling well on 12/24/22; however, continued to work her entire shift and tested positive on 12/27/22. The facility did not initiate any testing of potentially exposed residents or staff, as RN-D thought the doctors in the area felt people tested for COVID to often. RN-D was aware of the facility's policy's regarding COVID-19 testing; however, the policies were written by the corporate office and did not necessarily reflect current practice. RN-D had observed the staff LPN-B worked with and they did not display any symptoms of illness, and didn't feel testing them was necessary. When interviewed on 1/10/22, at 3:30 p.m. the administrator stated when outbreak testing, the facility would conduct antigen testing three times a week for two weeks. If any COVID positive tests were obtained the start cycle of testing would start over, until no new positive tests were obtained. The facility would stop testing and consider the outbreak resolved when no new positive tests were documented for two weeks. The administrator was not sure how the facility determined the outbreak had resolved when all the employees had not tested as required. All staff were notified by mass text to comply with outbreak testing and assumed they were compliant. If staff did not work on the scheduled test dates, they could test prior to their next scheduled shift. The administrator was not aware any staff were refusing to test. The facility expected all staff to test prior to working with residents when in outbreak status. The administrator did not think this was enforced but it was the expectation. If staff displayed illness that could indicate a COVID-19 infection, the ill staff was to isolate and COVID-19 testing would be done on day one, day three and day five of symptom onset. If results of the testing was negative and the staff was asymptomatic, isolation was lifted. The facility had not initiated outbreak testing when LPN-B had tested positive as her positive test was more than 48 hours since she had last worked, despite having displayed symptoms of COVID-19 while at work on 12/24/22. During interview on 1/11/23, at 8:51 a.m. LPN-C stated outbreak testing was done two times per week. LPN-C may have forgotten to get tested during the outbreak as required. No one ever stated a test was needed to be done before the start of the shift. Sometimes RN-D would remind staff to come and test but LPN-C was already working on the floor by then. If LPN-C remembered to test she did so. LPN-C was not aware of any consequences if staff did not test as required. When interviewed on 1/11/23, at 9:15 a.m. NA-G stated facility outbreak testing was done sometimes two times per week and sometimes three times per week. NA-G tested when she was told to test. NA-G did not think the last round of facility testing was for everyone to test, just some of the staff, as not all of the staff were exposed to the COVID positive resident. On 1/11/23, at 10:30 a.m. LPN-B stated the staff did have to test for COVID-19 during the outbreak starting 11/23/22. The testing was done one or two times per week or if you lived a distance from the facility, staff just had to test prior to start of their shift. When interviewed on 1/11/23, at 10:50 a.m. NA-H stated facility outbreak testing was conducted two times per week. NA-H did not come in for the testing but did a rapid antigen test prior to starting her shift. The nurse on the duty did the test and gave the results to RN-D. RN-D did not always document all the staff COVID antigen tests, but NA-H knew she tested when required. During interview on 1/11/23, at 9:55 a.m. the administrator stated she was not aware so many of the facility staff had not tested during the outbreak testing that was conducted 11/23/22 through 12/5/22, and thought the facility compliance had improved. The administrator did not know why the untested staff were allowed to work and felt the facility needed to do a better job with their COVID-19 testing. The expectation was a list would be made of all the staff who had not tested and a plan to see who had not been tested and how it would get done prior to their next scheduled shifts. TESTING WITH SYMPTOMS: Staff: The facility staff infection control logs for the month of December 2022, identified the following: -On 12/4/22, licensed practical nurse (LPN)-A reported aching, sore throat, and headache. LPN-A was not tested for COVID-19 illness. LPN-A returned to work on 12/5/22. LPN-A worked 12/5/22, 12/6/22 and 12/7/22. On 12/8/22, LPN-A tested positive for influenza B. LPN-A was not tested for COVID-19. LPN-A returned to work on 12/10/22. -On 12/6/22, DA-D reported increase respiratory symptoms. DA-D returned to work on 12/21/22. A COVID-19 test was not documented prior to return to work. -On 12/7/22, AA-C reported symptoms of aching and cough. AA-C was not tested for COVID-19. AA-C returned to work on 12/12/22. -On 12/19/22, NA-D reported respiratory symptoms. NA-D was not tested for COVID-19. NA-D returned to work on 12/20/22. On 12/21/22, NA-D reported illness and tested positive for COVID-19. -On 12/24/22, LPN-B reported illness of headache and aching while working her shift. LPN-B tested positive for COVID-19 on 12/27/22. LPN-B returned to work on 12/29/22. There was no evidence an assessment was conducted to determine potential resident and staff exposures or if there were a need to conduct contact or outbreak testing based on the positive staff results. Residents: -Progress note (PN) on 12/16/22, identified R108 developed decrease lung sounds and oxygen saturations of 70 to 80% with oxygen in place. R108 required hospitalization and returned with a diagnosis of pneumonia with unknown origin. R108 was not evaluated or tested for COVID-19 during the initial course of illness to rule out COVID-19. -PN on 1/9/23, identified R29 developed symptoms of nausea and vomiting. A rapid antigen COVID-19 test was performed and was negative. The medical record lacked documentation of a secondary test performed to confirm the negative finding. -PN on 1/4/23, identified R41 developed a low grade temperature of 99. 5 F, oxygen saturation of 93% with supplemental oxygen at 2L/min, and had complaints of not feeling well. A rapid antigen COVID-19 test was performed and was negative. On 1/10/23, R41 was observed symptomatic with cough and general malaise and out with other residents; however, no further COVID-19 tests had been conducted. During interview on 1/10/22, at 10:15 a.m. registered nurse RN-D, the IP nurse, was notified R41 was tested for COVID-19 on 1/4/23, and was negative. RN-D was not sure why further follow up testing for COVID-19 was not done for R41. RN-D assisted R41 in the dining room on 1/6/23, and observed R41 with nasal drainage and was coughing, so she wheeled her out of the dining room and notified the charge nurse. Testing was usually done on day one, day three and day five for symptomatic staff and residents because of the potential incubation period of the illness. RN-D usually did the COVID testing for residents but had not filled out the sheets for R41's follow up tests .The sheets were completed so the required follow up testing can be completed. When interviewed on 1/10/22, at 3:30 p.m. the administrator stated if residents displayed illness that could indicate a COVID-19 infection, the ill resident was to isolate and COVID-19 testing would be done on day one, day three and day five of symptom onset. If results of the testing was negative and the resident was asymptomatic isolation was lifted. During interview on 1/10/23, at 4:00 p.m. registered nurse (RN)-A stated if a resident showed signs of COVID-19, they would isolate the resident and test with a rapid antigen test. If still showing symptoms they would retest the resident. They always notified RN-D when they tested a resident for COVID-19. R41 displayed a cough and low grade fever. R41 was tested on [DATE], and was negative for COVID-19. R41 still exhibited symptoms of cough and her oxygen saturation was 95% at rest with supplemental oxygen, but the cough was loose and in the chest, not in the lungs. RN-A had not personally done a repeat COVID test and would have to check with the nurses working on the floor if another test was needed. No second confirmatory testing was completed after the initial test was done on 1/4/23, despite R41's continued symptoms. The facility's Coronavirus Prevention, Screening and Identification policy dated 10/9/22, indicated If a resident exhibited any symptoms of respiratory infection, or other COVID-19 related symptoms the resident's provider would be notified immediately. Quarantine interventions and testing would be initiated. If initial test was negative, the resident would be encouraged to use mask and social distance. Staff who had signs and symptoms of COVID-19 like illness (based on screening) and/or a temperature (100 degrees or higher) would not report to work until testing can be completed. Staff who had mild to moderate illness who were not moderately to severely Immunocompromised, could return to work if at least 7 days if a negative antigen or reverse transcription polymerase chain reaction (PCR) was obtained within 48 hours prior to returning to work or 10 days have passed since symptoms had first appeared, and at least 24 hours had passed since last fever without the use of fever-reducing medications, and symptoms (e.g., cough, shortness of breath) had improved. Staff who were asymptomatic throughout their infection and were not moderately to severely Immunocompromised could return to work if at least 7 days if a negative antigen or PCR was obtained within 48 hours prior to returning to work or after 10 days if testing was not performed. Staff who had a high risk exposure would have three viral tests for SARS-CoV-2 infection. testing would occur (as able) on day one (where day of exposure is day 0), day three, and day five. Care center would keep a list of any staff unprotected exposure to COVID-19. The list would include all staff that interacted with the positive person from two days before symptoms started. For potential staff exposure, the facility would complete Assessment for Health Care Workers (HCW) Assessment for Health Care Workers Potentially Exposed to COVID-19 in Minnesota. Identify the risk level using assessment. Contact tracing may indicate low risk when there was no direct exposure to a COVID-19 infected person. Contact risk was identified as close (within 6 feet for 15 minutes or more, or within same living space) contact of person(s) with COVID-19 within 48 hours. Communicate the risk level to the staff with work-related recommendations. Recommendations would be followed for staff who had high-risk workplace exposure to COVID-19 and staff with household or intimate contacts who had confirmed or suspected COVID-19. The facility's policy COVID-19 Testing, dated 9/29/22, indicated COVID-19 testing strategies would be implemented to assist with identification and mitigation of spread of COVID-19 illness. The care center would test residents and staff based on parameters defined by the Center for Medicare and Medicaid Services (CMS), the Minnesota Department of Health (MDH) and the CDC. Symptomatic residents or staff would be tested. If newly identified COVID-19 positive staff or resident were identified all staff and residents would be tested, regardless of vaccination status. Any care center staff who refused to test would not be allowed to work within the care center. An employee must be tested prior to returning to work. Positive results from antigen tests are highly accurate, but there would be a chance of false negatives. A negative rapid antigen test may need to be confirmed using a RT-PCR test, especially if the result of the antigen test was inconsistent with the clinical symptoms. Individuals who have signs and symptoms must be tested on days one, three and five for COVID-19. If positive results the employee must be removed from the care center and may remain out for up to ten days from the beginning of symptoms. Residents with signs and symptoms must be tested and if positive test, quarantine for ten days. All residents and staff with exposure should be tested immediately and all staff and residents that tested negative should be retested every five to seven days until testing identified no new cases of COVID-19 infection among staff or residents. Care centers will complete testing according to MDH, CDC and CMS guidelines. For symptomatic residents and staff, the date and time of identification of symptoms, when testing was conducted and the results and the actions the care center took based on the results would be documented. The facility would document the actions taken for residents and staff who refuse testing. The IJ which began on 11/23/22, was removed on 1/11/23, at 3:00 p.m. when it could be verified through interview and document review the facility implemented housewide COVID-19 testing in accordance with CDC guidance, including performing confirmatory testing on symptomatic antigen negative residents and staff. Education was provided to all employees on current and updated COVID-19 protocols for testing.
SERIOUS (G)

Actual Harm - a resident was hurt due to facility failures

Quality of Care (Tag F0684)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and document review the facility to comprehensively assess, develop interventions and ensure co...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and document review the facility to comprehensively assess, develop interventions and ensure consistent clinical monitoring was completed for 3 of 3 residents (R53, R36, R4) who had experienced a change in condition. his resulted in actual harm for R53, who was hospitalized with sepsis and expired. Findings include: R53's quarterly Minimum Data Set (MDS) dated [DATE], identified R53 was cognitively intact, diagnosis included diabetes mellitus type 2, and required assist with activities of daily living (ADL's). R53's undated face sheet, identified diagnoses including history of clostridium difficile (C.diff - an infection in the colon which symptoms including diarrhea, belly pain and fever), diarrhea and nausea with vomiting. R53's care plan dated [DATE], directed staff to monitor R53 for changes in abilities, report loose foul-smelling stools and to monitor stool consistency. R53's Medication Administration Record (MAR) dated [DATE] through [DATE], identified the following: - Staff monitored R53's daily fluid restriction of 1200-1400 cc although the total daily fluid intake was not documented. - R53's daily weight was documented all but four days and ranged from 203 lbs on [DATE], to 207.5 lbs on [DATE]. On [DATE] through [DATE], and on [DATE], R53's vital signs (blood pressure, pulse, oxygen saturation (O2 sats), respirations and temperature) was documented at least once daily. Staff had not documented vital signs from [DATE], [DATE], or [DATE] through [DATE]. [DATE] evening shift: 124/86, R20, O2 sats 97% RA, P88, T 97.7F [DATE] evening shift: 105/63, R20, 99% RA, P88, T 98.6F [DATE] evening shift: 94/72, morning shift: 130/66, R20, 99% RA, P 97, T 97.5F, [DATE] evening shift: 141/88, R20,99% RA, P 92, T 97.2F, [DATE] evening shift: 125/76. R20, 99% RA, P113, T 97.8F, [DATE] evening shift 112/80. R20, 93% RA, P93, T 98.2F, [DATE] evening shift 121/64, R18, 91% RA, P 100, T 97.7F, [DATE] evening shift 115/71, R20, 97% RA, P84, T 97.9F, [DATE] morning shift: 130/84, other VS not documented - R53's blood pressure was not documented on [DATE], [DATE] or [DATE] through [DATE]. - R53's Respirations were not documented from [DATE] through [DATE]. - R53's O2 sats were not documented from [DATE] through [DATE] - R53's pulse or temperature were not documented from [DATE] through [DATE]. - Medication(s) including Loperamide (medication used to decrease the frequency of diarrhea) as needed four times daily was administered and documented as not effective on [DATE] and [DATE]; administered with no effectiveness documented on [DATE]; and administered and documented as effective on [DATE], [DATE], [DATE]. - Gastrointestinal (GI) distress including nausea, vomiting or abdominal pain was documented on [DATE], [DATE], and [DATE]. Specific symptom(s), severity or frequency were not documented. - Body aches or headaches on [DATE], [DATE], [DATE], and [DATE] were documented but specific symptom(s) were not. R53's pain rating was documented on [DATE] as #2/10, and on [DATE] was #5/10. R53 had received Acetaminophen 650 mg on [DATE] and [DATE]. R53's Progress Notes dated [DATE] through [DATE], included the following: - On [DATE], R53 requested imodium for loose stools. Effectiveness was not documented. - On [DATE], R53 complained of sore throat, feeling tired and not able to smell very good. R53 was afebrile and had a negative rapid COVID test. - On [DATE], at 5:00 a.m. R53 had a low blood sugar of 31. Snacks were provided, and blood sugar recheck at 5:45 a.m. was 145. - On [DATE], at 2:05 p.m. note stating res is being transferred to hospital with diagnosis of sepsis. - On [DATE], at 2:06 p.m. change of condition note documented stating R53 was in the dining room for breakfast, then went back to room and resident started complaining of not feeling well. Vitals sign's were completed showing a BP: 100/83. R53 was having a difficult time with formulating words and sentences and had complaints of chest pain. Ambulance was called and R53 sent to the emergency department (ED). R53's emergency department (ED) record dated [DATE], identified R53 presented to the ED for evaluation of increased fatigue and lethargy. The ED medical doctor (ED MD) identified R53 was ill-appearing, toxic appearing, was tachycardic with heart rate of 110-120, and shallow respirations at 30. Treatments included intravenous (IV) fluids, Levophed (IV medication used to treat life-threatening low blood pressure), panculture (testing of the blood, urine, sputum, or stool to identify infection), and IV antibiotics. The final diagnoses included sepsis due to unspecified organism, unspecified whether acute organ dysfunction present and the plan had been to transfer R53 to another facility for critical care management. R53's hospital progress notes identified the following: - [DATE], R53 presented to the ED due to feeling weak, lethargic, and decreased blood pressure. R53 had diarrhea for about a week, dysuria (painful urination), and abdominal pain. There was abnormal lab work and CT (medical imaging tests that take pictures of selected areas inside the body) scans. Diagnoses included septic shock due to a combination of UTI and colitis as well as acute kidney injury, anemia, low potassium, and low magnesium. At 6:25 p.m. the provider addend the progress note and included an additional diagnosis of acute respiratory failure with treatment including 12 liters of oxygen, additional antibiotic for potential atypical pneumonia and one dose of Lasix (medication used to prevent the body from absorbing too much salt and allows the salt to be passed out of the body through the urine). - [DATE], continue Levophed (medication used to treat life-threatening low blood pressure that can occur with certain medical conditions), continue IV antibiotics and continue oral antibiotics. - [DATE], continue Levophed and antibiotics. At 5:34 p.m. the provider addend the progress note and identified throughout the day R53 had not produced any urine and required increased oxygen resulting in multiorgan system failure. - [DATE], R53 was non-responsive, on bipap (a type of ventilator that helps with breathing), not producing urine, was acidotic (a medical condition in which too much acid is produced in the body and/or the kidneys cannot remove enough acid through the urine. The medical condition may lead to confusion, shock or even death), had fluid overload and prognosis was very poor. The provider discussed with family and decided on comfort cares and no further escalation of treatment. R53's hospital Discharge summary dated [DATE], identified R53 continued to decline and expired at 12:53 a.m. During interview on [DATE], at 7:43 p.m. registered nurse (RN)-A stated she was not familiar with R53. On [DATE], at 7:45 p.m. during joint interview with RN-C and RN-D, who is also the infection preventionist, RN-D stated R53 was sickly, was a drug seeker and always had something going on. RN-C stated R53 tested negative for COVID-19 on [DATE] and was monitored for GI issues on [DATE], [DATE], and [DATE]. RN-C and RN-D stated staff should have further monitored and assessed R53 prior to going to the hospital. During interview on [DATE], at 8:02 p.m. nursing assistant (NA)-E stated R53 had always been sick, had always complained of not feeling well and had diarrhea all the time. NA-E stated R53 had been confused the week before she went to the hospital. A few days prior to R53's transfer to the ED R53 became pale, yellowish in color, became weak and her ability declined from a 2-person stand-by-assist to a total mechanical lift. NA-E stated she reported R53's changes to the nurse. On [DATE], at 8:21 p.m. left a message requesting MD-A return call. During interview on [DATE], at 3:06 p.m. medical doctor (MD)-A stated R53 was a very complicated resident and had diagnoses including anemia, diabetes, thyroid disorder, and atrial fibrillation; all of which were stable at the time of R53's evaluation on [DATE]. R53's exam had been non-specific (normal) and residents only symptoms were fatigue and feeling tired. When R53 was at baseline, R53 had been able to communicate her needs. MD-A stated she expected staff to assess R53, respond appropriately, and notify MD-A of any changes. MD-A stated she had been unable to find any communication (via fax, computer messages or phone calls) from the facility beginning after the [DATE] evaluation through the ED admit date of [DATE]. MD-A stated she would expect the facility to notify herself or her nurse of any change in condition. - MD-A stated upon review of R53's emergency department (ED) note dated [DATE], R53 was hypertensive, tachycardic and was admitted to the hospital. The final diagnoses were Clostridioides difficile (C-diff) colitis (an infection in the colon which symptoms including diarrhea, belly pain and fever) and septic shock (a life-threatening condition caused by an infection. Symptoms include low blood pressure, pale and cool arms and legs, chills, difficulty breathing, decreased urine output, mental confusion, and disorientation). MD-A stated R53 was admitted to the hospital and according to the hospital notes had declined quickly. Signs and symptoms of septic shock included any signs of infection, diarrhea, cellulitis, fever, tachycardia, an increase in blood pressure and then a drop in blood pressure. Further, MD-A stated the nurses should have assessed R53 and should have been able to tell something was wrong. R53's medical record did not identify comprehensive assessment(s) were completed after identification of R53's confusion, weakness, diarrhea and change in color, nor identify interventions implemented to stabilize R53's mental and physical status, or evidence of ongoing monitoring. Further, it was not evident the MD-A had been notified of the change in R53's cognition, mental status, or GI status. R36's quarterly Minimum Data Set (MDS) dated [DATE], identified R23 had moderate cognitive impairment, required supervision or setup for most activities of daily living (ADLs) and used a walker for mobility. R36's care plan dated [DATE], identified R36 had shortness of breath related to chronic obstructive pulmonary disease (COPD) and asthma and directed staff to monitor her shortness of breath and oxygen levels. R36 had short term memory problem and/or periods of confusion. During observation and interview with R36 and family member (FM)-A on [DATE], at 12:10 p.m. R36 was sleeping soundly and did not respond to the knock on her door or her name being called. FM-A stated R36 had frequent periods where she was unresponsive and was unable to be aroused from sleep. R36 had frequent low oxygen saturations and was requiring oxygen more and more frequently. R36's Physician Orders dated [DATE], identified R36 received Ipratropium bromide nasal solution, xopenex inhaler, and Trelegy Ellipta for respiratory failure and COPD. R36 also received Xarelto (a medication to prevent blood clots). The physician orders did not identify the use of oxygen. R36's progress notes identified the following: -[DATE], R36 felt weak and complained of no strength. She fell on to her left arm. Was alert and orientated and assisted up with assist of two staff. The doctor was notified of the fall. -[DATE], R36 was confused and wandered into another resident's room. -[DATE], R36 reported she had fallen off her toilet the day before and hit her head. R36 stated she had gotten herself up and did not notify anyone at the time of her fall. -[DATE], R36's physician was notified of her reported fall. Orders were received to monitor her mental status. -[DATE], R36 was very sleepy during the evening shift. Staff will continue to monitor for COVID-19 symptoms. Oxygen saturation was 92% on room air. -[DATE], R36 was very sleepy through out the evening shift. FM-A requested staff assess her vital signs. R36 oxygen saturation was 92% on room air. -[DATE], R36 was on leave of absence (LOA) with FM-A. FM-A called the facility at 12:00 p.m. and again 2:30 p.m. to report he was unable to awaken R36. He was told to take R36 to her physician to be evaluated. -[DATE], R36 went by ambulance while on LOA with family. Returned to the facility at 7:00 p.m. Direction to follow up with primary physician with no new orders. Will continue to monitor. -[DATE], FM-A requested staff to assess R36 vital signs. Vital signs were taken and oxygen saturation was 80%. Oxygen was applied and oxygen saturation was rechecked 45 minutes later. Oxygen saturation was 89%. The medical record lacked evidence of further assessment for R36's unusual lethargy, confusion, abnormal oxygen saturations, and new utilization of PRN oxygen. During interview on [DATE], at 3:30 p.m. the director of nursing (DON) stated more assessment would be needed when R36 was difficult to arouse or when exhibits low oxygen saturations. The DON would expect further assessment and vital signs as well as report to next shift for ongoing assessments. R4's significant change MDS dated [DATE], identified R4 had moderate cognitive impairment, received antipsychotic, antianxiety and antidepressant medications on a daily basis, and required extensive assistance to complete activities of daily living (ADLs). The MDS outlined a section to record R4's mood. R4 was unable to be interviewed, however, staff assessment of R4's mood severity scored 3, as minimal. No hallucinations, rejection of care or behaviors were recorded and no change in R4's mood and behavior had occurred since her last assessment. During interview on [DATE], at 2:40 p.m. R4 stated her feet were really swollen and she was concerned about it. She was not taking diuretic medications. The staff did have her elevate her feet in the afternoons. The swelling bothered her and her daughter had ordered some elastic stockings for her to try but they had not been delivered yet. R4's progress notes identified the following: -[DATE], hospice note. Noted 3+ edema (swelling) to right lower leg and foot and 2+ to the left. Orders received to try Lasix (a diuretic medication to decrease fluid retention) 20 milligrams (mg) daily for seven days. Will reevaluate in seven days. -[DATE], hospice note. Gradual weight gain in past months. is back to her baseline weight of 190 to 200 pounds. R4 has significant edema to her feet. Encourage to elevate her legs. -[DATE], hospice note. R4 has 2-3+ edema to both feet. Encouraged to elevate during the day. She does have compression wraps on at this time. R4's Physician Order Review, dated [DATE], identified R4's current signed orders. These included medications: Lasix (a diuretic medication) 20 mg every day for 5 days with start date [DATE] and end date [DATE], for localized edema. R4's most recent Physician Progress Note, dated [DATE], identified the current visit was for medication recheck. The progress note lacked evidence R4's diuretic medication and edema had been addressed, or if the physician was aware the medication ordered for five days ended [DATE], with need for further evaluation. R4's weights were reviewed [DATE] through [DATE] and indicated the following: -[DATE], R4's weight was 200 pounds. -[DATE], R4's weight was 186 pounds. -[DATE], R4's weight was 181.8 pounds. -[DATE], R4's weight was 192 pounds. -[DATE], R4's weight was 198 pounds -[DATE], R4's weight was 182 pounds. ' The recorded weights identified R4 had a significant weight gain of 5% in less than a two week period between [DATE] and [DATE]. R4's diuretic medication was ordered [DATE], with end date of [DATE], however, the medical record lacked evidence R4's weight gain was assessed after the discontinuation of the medication. When interviewed on [DATE], at 11:50 a.m. registered nurse (RN)-G stated the physician came to the facility to see patients. Medications were discussed verbally on rounds. R4 did have Lasix ordered for 5 days as recommended by hospice, as R4 had developed 2-3+ pedal edema in her lower extremities. The medication was for a limited time and then would be reevaluated. Staff did try to have R4 lie in a recliner with her feet elevated in the afternoon as an intervention for her edema. She was not aware R4 had a weight gain after the diuretic was stopped. The staff obtained the resident weights on their bath days but had difficulty with putting the information in the electronic medical record, so RN-G had to rely on staff verbal reports if they noticed resident weight gains or losses. The unit has been actively weighing all the residents this week to obtain current weights and getting them documented in to the each residents medical records. RN-G had not done any type of assessment for R4 when her diuretic was discontinued because R4 was a hospice patient and she felt the hospice nurse should have assessed R4. R4's ten pound weight gain was not reported by the nursing assistants who did the weights and because they had not tracked resident weights in the computer the significant weight gain was missed. RN-G was not aware R4 had gained ten pounds in the two weeks after discontinuing her diuretic, but thought it could have been due to her increased appetite. When interviewed on [DATE], at 3:15 p.m. the DON stated when a resident was prescribed a diuretic medication she would like to see their weight come down and watch their fluid intake. The DON remembered R4 had been pretty fluffy and hospice was trying to get some of the fluid off for comfort. Staff would need to assess weights to find out if the diuretic ordered was effective and weights should be done weekly. The DON did not feel a ten pound weight gain in a two week period could be attributed to appetite alone. Assessments were expected to be conducted when needed, regardless if the resident was under hospice care. A policy on assessing for a change of condition was requested and not provided. The facility's Weight Monitoring Program policy dated [DATE], identified the purpose was to provide guidance to staff for monitoring weights to maintain or improve the overall health of residents. The policy defined a medically significant weight gain as a weight gain of 5 or more pounds within one week could indicate a change in health status per the plan of care (i.e. diuretics, cortcosteroids, etc). Staff were directed to weigh residents weekly, as needed, or as ordered by the physician. Weight data would be assessed, tracked and entered into the electronic health record weekly. The physician would be contacted for any resident with a medically significant weight gain of 5 pounds or more.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0676 (Tag F0676)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to assist with ambulation for 1 of 3 residents (R47) reviewed for act...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review the facility failed to assist with ambulation for 1 of 3 residents (R47) reviewed for activities of daily living (ADL). Findings include: R47's quarterly Minimum Data Set (MDS) dated [DATE], identified R47 was cognitively intact and required assist of two staff for activities of daily living including transfers and did not walk in the room or corridor. R47 used a wheelchair for locomotion and had no functional limitation in range of motion of the upper or lower extremities. Diagnoses included acute transverse myelitis (a demyelinating disease of central nervous system), and transient ischemic attack (commonly called a mini-stroke; a temporary blockage of blood flow to the brain). R47's care plan dated 6/15/22, directed staff to ambulate R47 to the dining room with assist of 1 or 2 staff and walker three times daily. The facility undated nurse aide care sheet directed staff to walk R47 daily. R47's therapy orders were requested and not received. The facility Therapy Lite Assessment (Therapy and Restorative Minutes) Results dated 11/10/22 through 1/2/23, identified R47's total walking minutes and total walking distance was 0. The restorative therapy orders were requested but not provided. During interview on 1/9/23, at 1:44 p.m. R47 stated she was recently discharged from therapy and wanted staff to walk with her to lunch. R47 stated the last time she walked was on 1/6/22. During interview on 1/12/23, at 12:23 p.m. the physical therapist (PT) stated when R47 was discharged from therapy, orders were written for nursing staff to ambulate R47 to meals. The orders were written for nursing staff to complete the task because she knew the restorative nurses were not always working. The PT stated the nursing staff knew and should be walking R47. During interview on 1/12/23, at 1:40 p.m. nursing assistant (NA)-B stated staff were supposed to walk with R47 every day to lunch. NA-B did not walk R47 because the resident was not on her care group. During interview on 1/12/23, at 1:51 p.m. NA-G stated R47 was on her care group and did walk a few steps to and from the bed and wheelchair but did not walk to the bathroom or elsewhere in the room or outside of her room. It was on the care sheet to walk R47 every day but did not identify the frequency or distance and R47 did not ask, nor had she offered to walk R47 farther. During interview on 1/12/23, 2:14 p.m. NA-I stated R47 wanted to walk to get stronger and the last time NA-I walked with R47 was on 1/6/23, to the dining room for evening meal. During interview on 1/12/23, at 2:19 p.m. registered nurse (RN)-A stated she or another staff updated resident care plans and NA care sheets. Nursing staff were aware they were supposed to walk R47 to meals. RN-A stated she expected staff to ambulate R47 as ordered by therapy and per the NA care sheet. During interview on 1/12/23, at 3:52 p.m. the director of nursing (DON) stated R47 recently was discharged from therapy with orders for staff to ambulate resident to meals. Staff was supposed to ambulate resident 1 to 3 times per day and she expected staff to complete the task. The facility's undated Walk to Dine Ambulation Program identified the program to promote a more homelike and enhanced dining experience for residents, meanwhile maintaining their strength and ambulation abilities. The program included resident encouragement to walk, staff monitoring of distance and/or time walked, monitoring participation and if declined, offering another time during the day.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility failed to implement and complete routine weight monitoring to ensure calori...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility failed to implement and complete routine weight monitoring to ensure caloric needs were being met to prevent weight loss and promote health and failed to complete a comprehensive nutritional assessment for 1 of 1 resident (R36) reviewed with significant weight loss. Findings include: R36's quarterly Minimum Data Set (MDS) dated [DATE], identified R23 had moderate cognitive impairment, required supervision or setup for most activities of daily living (ADLs). R36's care plan dated 1/5/23, identified R36 had short term memory problem and/or periods of confusion. R36 was independent with eating. Staff were directed to monitor her weight weekly, and offer her food and drinks per her preference. On 1/9/23, at 12:10 p.m. R36 was observed sleeping soundly and did not respond to the knock on her door or her name being called. Family member (FM)-A stated R36 had frequent periods where she was unresponsive and was unable to be aroused from sleep. During continuous observation 7:00 a.m. through 8:40 a.m. on 1/11/23, R36 was observed sleeping soundly on her bed. Staff entered the room at 8:30 a.m. after knocking and placed R36's breakfast tray on her bedside table approximately four feet from the side of the bed and out of R36's reach. The unidentified staff made no attempt to awaken R36 to eat and left the room without speaking to R36. R36 remained sleeping on her bed and made no attempt to sit up or eat. R36's Physician Orders dated 1/12/23, identified R36 received a regular diet. A multi-vitamin was ordered daily, as well as vitamins C, D3 and an Occuvite vitamin daily. Nutritional supplements were not listed on R36's orders. R36's most recent dietary assessment dated [DATE], identified R36 was 64 inches in height and weight was 123.4 pounds from 5/25/22. Estimated daily nutrition needs were 56 grams of protein and 1290 calories. The dietary note identified R36 was at lower nutrition risk. R36's goal range for the next 90 days was 120-130 pounds. R36 was able to get adequate nutrition via meals and snacks offered. No new nutrition recommendations. Continue with current nutrition plan of care and contact dietitian with any nutritional concerns or questions. R36's progress notes identified the following: -12/7/22, R36 slept all shift. R36 did not eat supper as she was not alert enough. -12/9/22, care conference was held on 11/16/22. Reviewed information from the past quarter, including weights and meal intakes. No new concerns noted. Will continue with current plan of care and observe for changes. -12/31/22, R36 would not wake up to eat or take her medications. A record of R36 meal intakes was requested, however, was not received. R36's record of weights from May 25, 2022 through 1/10/22, identified the following: - 5/25/22, R36 weighed 123 pounds. -11/3/22, R36 weighed 125 pounds. -11/9/22, R36 weighed 126.8 pounds. -1/10/23, R36 weighed 114 pounds. R36's medical record lacked evidence of weekly weights as directed and did not identify any additional documentation. R36 demonstrated an unidentified weight loss of 12.8 pounds (10%) in the two months between 11/9/22 and 1/10/23. R36's medical record also lacked evidence of any nutritional assessments, evaluation of her oral intake at meals, or notification of the RD or R36's provider related to this unidentified significant weight loss. During interview on 1/12/23, at 11:50 a.m. RN-G stated weights were not being recorded in the resident's medical record. The bath aide obtained resident weights on their bath days but had trouble documenting in the new electronic medical record. The facility was currently educating the staff on how to enter data, like weights, into residents electronic records. RN-G just went by what was reported to her by the bath aide. RN-G was currently having the nursing assistants weigh all the residents in her unit so they could enter current weights in all the resident's medical records. When interviewed by telephone on 1/12/23, at 4:25 p.m. the registered dietitian (RD)-M stated he did come to the nursing facility periodically. RD-M completed resident dietary assessments based on the information he was given. When weights were not recorded RD-M emailed the resident's case manager for the information. When RD-M completed R36's dietary assessment on 10/5/22, he had notified the case manager via email he did not have a current weight, however did not receive a response. He completed the assessment using the weight he did have, from May 2022, five months previous. It was more limited but he wanted to do something, rather than nothing. RD-M had her diagnoses list and her heights and the resident progress notes were reviewed to glean information. RD-M wondered if he should wait to do his assessment until he had a more current weight The weight from May was more limited but he wanted to do something and could not properly assess her nutritional status. RD-M did not complete the dietary section of resident MDS's and thought maybe RN-C completed them. RD-M only completed resident dietary assessments which were documented in the medical record under a progress note. R36's 10/5/22, progress note was the most recent dietary assessment completed and RD-M was unsure if any other dietary assessments were completed. He was not contacted further regarding concerns pertaining to R36. During interview on 1/12/13, at 4:40 p.m. the MDS coordinator, RN-C stated the dietitian wrote his dietary Cassessment in the resident's progress notes but did not complete any part of the MDS assessment or the Care Analysis Assessments (CAA). RN-C completed the dietary section of the MDS and the nutrition CAA. He had staff weigh R36 when he needed to enter her weight into the MDS, which was why R36 had weights documented on 11/3/22, and 11/9/22. During interview on 1/12/23, at 3:30 p.m. the director of nursing (DON) stated she would expect further assessment and vital signs as well as report to next shift for ongoing assessments. Resident weights should be done weekly. A policy for physician notification was requested, however, was not received. The facility's Weight Monitoring Program policy dated 1/18/21, identified the purpose was to provide guidance to staff for monitoring weights to maintain or improve the overall health of residents. The policy defined a medically significant weight gain as a weight gain of 5 or more pounds within one week could indicate a change in health status per the plan of care (i.e. diuretics, corticosteroids, etc). Staff were directed to weigh residents weekly, as needed, or as ordered by the physician. Weight data would be assessed, tracked and entered into the electronic health record weekly. The physician would be contacted for any resident with a medically significant weight gain of 5 pounds or more.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the consulting pharmacist (CP)-A failed to identify irregularities related to the use ps...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the consulting pharmacist (CP)-A failed to identify irregularities related to the use psychotropic medications for 1 of 5 residents (R4), the facility failed to ensure irregularities identified by CP-A were addressed timely by the medical provider for 1 of 5 residents (R4) and failed to ensure the medical provider documented a rationale for the extended use of an as needed (PRN) psychotropic medication for 2 of 3 residents (R20 R28) reviewed for unnecessary medications. Findings include: R4's significant change Minimum Data Set (MDS) dated [DATE], identified R4 had moderate cognitive impairment, consumed antipsychotic, antianxiety and antidepressant medications daily, and required extensive assistance to complete activities of daily living (ADLs). The MDS outlined a section to record R4's mood. R4 was unable to be interviewed, however, staff assessment of R4's mood severity scored 3, as minimal. No hallucinations, rejection of care or behaviors were recorded and no change in R4's mood and behavior had occurred since her last assessment. R4's Physician Order Review, dated 9/20/22, identified R4's current signed orders. These included but was not limited to the following medication: Abilify (an antipsychotic medication) 2 milligrams (mg) by mouth (po) at bedtime, R4's Physician Progress Note, dated 10/18/22, identified R4 had a recent emergency room visit and had been given Zyprexa (antipsychotic medication). Staff reported R4 was like a different person when on the medication with improved mood and behavior. The physician indicated R4's Abilify would be discontinued and Zyprexa 5 milligrams at bedtime initiated. R4's Physician Order Review, dated 11/15/22, identified R4's current signed orders. These included medications but were not limited to: lorazepam (an antianxiety) 0.5 mg by mouth (po) every four hours as needed (PRN) with start date 10/19/22, and Zyprexa (an antipsychotic medication) 5 mg po at bedtime, with start date 10/18/22. The orders failed to identify an end date for the PRN lorazepam ordered, as required. R4's Pharmacy Summary Report dated 11/8/22, indicated irregularities were identified and to see report. The corresponding report titled Nursing Report for November 2022, directed nursing staff to address ASAP but no later than 7 days, R4's lorazepam 0.5 mg tablet. The report read PRN psychotropics were limited to a 14-day duration based on updated CMS guidance and rules, unless the prescriber chose to extend treatment by providing clinical rationale and documentation of intended duration. A recommendation was made to re-evaluate the appropriateness of continuing the current therapy. If treatment was to be continued add an appropriate stop date and document the duration of treatment and clinical evaluation/rationale of the resident. R4's most recent Physician Progress Note, dated 11/15/22, identified the current visit was for medication recheck. Staff reported R4 had been a little lethargic during the day and felt a decrease in her dose of Zyprexa would be beneficial. Staff reported R4's mood had been stable and no issues with mood swings, depression, or anxiety symptoms. R4 was tired during the day but had appropriate behaviors. The physician indicated R4's morning dose of Zyprexa would be decreased to 2.5 milligrams mg, however, R4 did not currently receive Zyprexa in the morning. R4's current order had been for Zyprexa 5 mg at bedtime only which was not changed or decreased. Further, the progress note lacked evidence the pharmacist recommendations made on 11/8/22, to evaluate R4's PRN lorazepam was brought to the physician's attention or addressed. R4's undated Face Sheet identified R4's current physician ordered medications. These included medications: Zyprexa 2.5 mg po in the morning, with start date 11/18/22, and Zyprexa 5 mg po at bedtime. R4 was currently receiving Zyprexa in the morning as well as her bedtime dosage. The medical record lacked documentation the physician had been contacted to confirm the increase to R4's Zyprexa by 2.5 mg daily was an intentional increase in medication. R4's Pharmacy Summary Report dated 12/8/22, indicated no irregularities were identified, despite the previous month's recommendation regarding the PRN lorazepam had not yet been addressed and the recent conflicting increase of R4's antipsychotic medication Zyprexa. When interviewed on 1/12/22, at 11:50 a.m. registered nurse (RN)-G stated she had not received any pharmacy reports from the physician since September 2022. The pharmacy reports were physically brought over to the physician's office right after the CP's monthly visit and the physician would fax the signed forms to the facility after review. RN-G wished the process was more timely. The forms were brought to the physician office and the recommendations did not get addressed again until they were returned from the physician. At that time the nurse managers reviewed the forms to check if any medication or treatment changes were ordered. RN-G stated R4's pharmacy recommendations, as well as other residents, should be addressed in a more timely fashion. During interview on 1/12/23, at 1:36 p.m. CP-A stated he did not feel it was unusual for the physician's late response to his recommendations. The nursing staff was supposed to re-evaluate PRN psychotropic medications with the provider, for the required 14-day window. When a PRN psychotropic medication was first identified during monthly medication review, he would fill out a Consultant Pharmacist Medication Review form. CP-A filled out the form for R4 because the medication had a 14-day window and needed to be addressed. CP-A did not typically reiterate previous recommendations month to month. CP-A remembered wondering about the increase with R4's Zyprexa but did not read the physician's progress note when the provider had initiated the increase. It was a small dose, so there was nothing to really trigger a recommendation from him. When interviewed on 1/12/23, at 3:15 p.m. the director of nursing (DON) stated the facility did not have a process to check if the physician had addressed monthly pharmacy recommendations. R20's significant change Minimum Data Set (MDS) dated [DATE], identified R20 had diagnoses that included major depressive disorder and generalized pain. R20 exhibited behaviors that included physical and verbal behaviors towards others and refusing cares. R20 received antianxiety medication 2 out of the 7 days of the assessment period. R20's physician orders dated 12/2/22, included an order for lorazepam (antianxiety, psychotropic medication) 1 mg by mouth two times per day as needed (PRN) due to disorientation, pain/anxiety from 12/2/22 to 3/20/23. R20's physician notes from 12/2/22 to 1/12/23, lacked documentation regarding R20's extended use of antianxiety medication and lacked documentation of contraindications for gradual dose reduction of lorazepam R20's Consultant Pharmacist's Medication Review dated 12/8/22, identified R20 had an order for lorazepam 1 mg tablet 1 tablet by mouth twice daily PRN for anxiety. The pharmacist comments included: since this medication was used for a psychological condition and due to Centers for Medicare and Medicaid Services (CMS) guidelines, the PRN medication had to be re-evaluated within the first 14 days of starting. If the medication was to be continued a re-evaluation date was needed. On 12/20/22, the physician responded the medication was to be continued for 90 days. Will have a routine visit in about 4 weeks. However, the form lack rationale/justification for continuation. R28's annual MDS dated [DATE], identified diagnoses that included dementia with behavioral disturbance, Alzheimer's disease, and paranoid personality disorder. R28 utilized antianxiety medications but did not exhibit behaviors during the assessment period. R28's Psychotropic Drug Use CAA dated 10/10/22, identified R28 was prescribed lorazepam 0.5 mg PRN daily due to a diagnoses of paranoid personality disorder. R28 did not utilize the medication during the assessment period. R28's physician orders dated 7/5/22, included an order for lorazepam 0.5 mg by mouth everyday PRN for anxiety from 7/5/22 to 7/10/23. Target behaviors: exit seeking, paranoid behaviors, confusion, being scared, and not sleeping. R28's physician notes from 7/6/22 to 12/17/22, lacked documentation regarding R28's extended use of PRN antianxiety medication and lacked documentation of contraindications for gradual dose reduction of lorazepam. R28's Consultant Pharmacist's Medication Review dated 6/9/22, identified R28 had an order for lorazepam 0.5 mg tablet 1 tablet by mouth everyday PRN for anxiety. The pharmacist comments included: since this medication was used for a psychological condition and due to Centers for Medicare and Medicaid Services (CMS) guidelines, the PRN medication had to be re-evaluated within the first 14 days of starting. If the medication was to be continued a re-evaluation date was needed. On 6/21/22, the physician responded, 6 months. However, the form did not identify a justification for continued use. During an interview on 1/12/23, at 1:42 p.m. RN-A stated the interdisciplinary team (IDT) did not review PRN lorazepam administrations, documentation, nor physician progress notes prior to making GDR recommendations. The process was more of a discussion between the nurse manager and the consultant pharmacist than chart review to determine what was best for the resident. RN-A used to make sure the physician completed all documentation to ensure compliance with guidelines but the physician would not do it. Because of this, RN-A stated she gave up trying. However, RN-A had not brought this concern to administration to address. During a phone interview on 1/12/23, at 3:08 p.m. the consultant pharmacist stated he looked for the initial 14-day evaluation whenever a PRN psychotropic medication was started. Then, he would review if the resident was using the medication and how often. From there, if the resident had not used a medication for approximately 3 months, he would recommend the medication be discontinued. Sometimes, the consultant would review progress notes to make sure there was a rationale but the facility had implemented a new electronic medical record system, and it was more of a process to look at progress notes. He usually visited with the nurse manager to determine a resident's chart included a rationale for use. During the IDT meeting, the team would review the residents who had MDS assessments that month; however, the team did not review administrations, documentation nor physician progress notes. The consultant pharmacist hoped the physician would provide a clear, concise documentation why a medication was ordered, but this was more of a nursing responsibility and his role was to review how often a medication was given. Once his recommendations were made, he did not review the following month to ensure it was addressed. During an interview on 1/12/23, at 4:55 p.m. the director of nursing (DON) stated she was new to her role at the facility and was aware documentation for administration of a psychotropic medication needed to be more robust. She received emails with the pharmacist reviews, and they discussed potential GDR during IDT meetings she attended. Staff were expected to follow facility policy regarding documentation of non-pharmacological interventions attempted, what was effective or not and to determine patterns of use. The DON stated this information was needed to provide the IDT with the appropriate information to determine if the medication was an appropriate choice for the resident. The facility policy Psychotropic Medications issued 10/1/15, identified physicians and other providers (nursing practitioners and physician assistants) would order psychotropic medications appropriately working with the interdisciplinary team to ensure appropriate use, evaluation, and monitoring. The policy further identified the consultant pharmacist would: 1. Monitor psychotropic drug use in the facility to ensure that medications were not used in excessive doses or for excessive duration, monthly basis. 2. Participate in the IDT quarterly review of residents on psychotropic medications. 3. Notify the physician and the nursing unit if a psychotropic medication was due for review. Additionally, the Physician would: 1. Order psychotropic medication only for the treatment of specific medical and/ or psychiatric conditions or when the medication meets the needs of the resident to alleviate significant distress for the resident not met by the use of non- pharmacologic approaches. 2. Document rationale and diagnosis for use and identify Target Behavior symptoms for the reason the medication is being used. 3. Document discussion with the resident and/or responsible party regarding the risk versus benefit of the use of these medications included in the discussion and documentation must be the presence of any black box warning or off label use of the medication affecting the prescribing of the medication to the resident. 4. Evaluate with the interdisciplinary team, effects, and side effects of psychoactive medications within one month of initiating, increasing, or decreasing dose and during routine visits thereafter. 5. Monitors the resident for lack of drug efficacy clinically and in discussions with the interdisciplinary team within one month of initiating and during routine visits. 6. Attempt a gradual dose reduction (GDR) decrease or discontinuation of psychotropic medications after no more than 3 months unless clinically contraindicated. Gradual dose reduction must be attempted for 2 separate quarters (with at least one month between attempts). Gradual dose reduction must be attempted annually thereafter or as the resident's clinical condition warrants. 7. Review Sedative/ hypnotics quarterly for gradual dose reduction. GDR must be attempted quarterly unless clinically contraindicated. 8. New orders for PRN psychotropic medications will be time limited (i.e., times 2 weeks) and only for specific clearly documented circumstances. 9. Obtain psychiatric consultation as resident's clinical condition requires.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility failed to ensure a gradual dose reduction (GDR) was attempted and/or medica...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility failed to ensure a gradual dose reduction (GDR) was attempted and/or medical justification was provided to support an increase dosage of Zyprexa (an antipsychotic medication) for 1 of 5 residents (R4) reviewed and ensure as needed (PRN) psychotropic medication use was limited to 14 days or medical justification was provided to support ongoing use for 1 of 5 residents (R4) who had PRN psychotropic medications ordered. The facility failed to provide evidence non-pharmacological interventions were provided prior to administration of as needed (PRN) psychotropic medication for 3 of 4 residents (R8, R28, R20). Findings include: R4's significant change Minimum Data Set (MDS) dated [DATE], identified R4 had moderate cognitive impairment, consumed antipsychotic, antianxiety and antidepressant medications on a daily basis, and required extensive assistance to complete activities of daily living (ADLs). The MDS outlined a section to record R4's mood. R4 was unable to be interviewed, however, staff assessment of R4's mood severity scored 3, as minimal. No hallucinations, rejection of care or behaviors were recorded and no change in R4's mood and behavior had occurred since her last assessment. R4's Physician Order Review, dated 9/20/22, identified R4's current signed orders. These included but were not limited to the following medication: Abilify (an antipsychotic medication) 2 milligrams (mg) by mouth (po) at bedtime, R4's Physician Progress Note, dated 10/18/22, identified R4 had a recent emergency room visit and had been given Zyprexa. Staff reported R4 was like a different person when on the medication with improved mood and behavior. The physician indicated R4's Abilify would be discontinued and Zyprexa 5 mg at bedtime initiated. R4's Pharmacy Summary Report dated 11/8/22, indicated irregularities were identified and to see report. The corresponding report titled Nursing Report for November 2022, directed nursing staff to address ASAP but no later than 7 days, R4's lorazepam 0.5 mg tablet. The report read PRN psychotropics were limited to a 14-day duration based on updated CMS guidance and rules, unless the prescriber chose to extend treatment by providing clinical rationale and documentation of intended duration. A recommendation was made to re-evaluate the appropriateness of continuing the current therapy. If treatment was to be continued add an appropriate stop date and document the duration of treatment and clinical evaluation/rationale of the resident. R4's Physician Order Review, dated 11/15/22, identified R4's current signed orders. These included but were not limited to the following medications: lorazepam (an antianxiety) 0.5 mg po every four hours PRN with start date 10/19/22, Zyprexa (an antipsychotic medication) 5 mg po at bedtime, with start date 10/18/22. The orders failed to identify an end date for the PRN lorazepam ordered, as required. R4's most recent Physician Progress Note, dated 11/15/22, identified the current visit was for medication recheck. Staff reported R4 had been a little lethargic during the day and felt a decrease in her daytime dose of Zyprexa would be beneficial. Staff reported R4's mood had been stable and no issues with mood swings, depression or anxiety symptoms. R4 was tired during the day but had appropriate behaviors. The physician indicated R4's morning dose of Zyprexa would be decreased to 2.5 mg, however, R4 did not currently receive Zyprexa in the morning. R4's current order had been for Zyprexa 5 mg at bedtime only which was not changed or decreased. Further, the progress note lacked evidence the pharmacist recommendations made on 11/8/22, to evaluate R4's PRN lorazepam was brought to the physician's attention or addressed. R4's undated Face Sheet identified R4's current physician ordered medications. These included but were not limited to the following medications: Zyprexa 2.5 mg po in the morning, with start date 11/18/22, and Zyprexa 5 mg po at bedtime. R4 was currently receiving Zyprexa in the morning as well as her bedtime dosage. The medical record lacked documentation the physician had been contacted to confirm the increase to R4's Zyprexa by 2.5 mg daily was an intentional increase in medication. When interviewed on 1/12/23, at 11:50 a.m. registered nurse (RN)-G stated the physician came to the facility to see patients. Medications were discussed verbally on rounds. The physician had stopped R4's Abilify and started Zyprexa on 10/18/22. RN-G indicated she was unable to find documentation in R4's medical record to justify the increase in the Zyprexa in November and thought maybe the physician had noticed something with R4 that the facility staff had missed. RN-G reviewed the physician progress notes on 11/15/22, and verified R4's physician had dictated to decrease R4's Zyprexa, not increase the medication. RN-G had written the verbal order and transcribed the morning Zyprexa order to R4's medication administration record. RN-G indicated the nurses reviewed resident behaviors quarterly by review of the nurse progress notes incidental charting and if a resident's behaviors changed it would be in the progress notes. RN-G was unable to find documentation to warrant an increase in R4's Zyprexa. RN-G stated she would review R4's increased Zyprexa dose next week when R4's physcian was at the facility for rounds. During telephone interview with the consulting pharmacist (CP)-A on 1/12/23, at 1:35 p.m. CP-A indicated it was not unusual for the medical provider to have a late response to his monthly recommendations. The nursing staff were suppose to evaluate his recommendations with the primary provider within 14 days. After that it could wait for 30 or 60 days for formal response documented by the physician. CP-A did not reiterate his former recommendations and it was just because of the 14 day window with the PRN psychotropic that he wanted his recommendations addressed for R4. CP-A had noted the increase Zyprexa in November, but it was a small dose and he had not read the physician progress notes and so had not addressed it during his monthly medication review. When interviewed on 1/12/23, at 3:15 p.m. the director of nursing (DON) stated she was aware behavior documentation in the facility's current electronic medical record system was a problem. The nurses were directed to do a weekly summary of behaviors and behavior audits. The documentation of behaviors would be needed before adjustment of resident medications. When R4's Zyprexa was increased, the nurse should have asked for an order clarification immediately. R8's annual Minimum Data Set (MDS) dated [DATE], identified R8 had severe cognitive impairment and had diagnoses that included vascular dementia with behavioral disturbance. R8 utilized antianxiety (a type of psychotropic) medications but R8 did not exhibit behaviors during the assessment period. R8's Psychotropic Drug Use CAA dated 12/2/22, identified R8 utilized lorazepam (psychotropic medication used to treat anxiety) 0.5 milligram (mg) once daily as needed (PRN) after 2:00 p.m., if R8's scheduled dose of gabapentin (an anticonvulsant that was used with other medications to prevent and control seizures. It was also used to relieve nerve pain following shingles (a painful rash due to herpes zoster infection) in adults) did not help with target behaviors which included yelling, anxiety, refusing to eat, hitting at staff. No PRN doses were given during assessment period. R8's non-pharmacological interventions were as follows: 1:1, music, cinnamon toast, drink. Staff were directed to take things slow and speak softly to R8 during that time. R8 continued to have behaviors such as uncontrolled yelling which cannot be redirected and issues with bathing, hitting out at staff, and yelling. R8's care plan dated 1/4/23, identified R8 exhibited behaviors of yelling, hitting, and swearing. Staff were directed to use non-pharmacological interventions including: 1:1, music, cinnamon toast, food/drink, leave and reapproach. Staff were also directed to observe for changes and report. R8's undated, nursing assistant care sheet did not identify R8 had any behaviors nor did it direct staff on R8's behavioral triggers or non-pharmacological interventions. R8's physician orders dated 3/2/22, included an order for lorazepam 0.5 mg by mouth once daily PRN from 3/22/22 to 2/2/23. Special instructions included: Never to be given before 1:00 p.m. dose of gabapentin. Utilize and document redirection interventions prior to giving lorazepam. R8's target behaviors included: yelling, banging on table, and hitting. R8's August 2022 Electronic Medication Administration Record (EMAR) identified R8 did not receive any PRN doses of lorazepam. R8's September 2022, EMAR identified the following: - On 9/5/22, at 3:48 p.m. R8 received 0.5 mg of lorazepam. The administration notes field identified the medication was administered due to given as PRN. However, the notes did not identify any behaviors, or any non-pharmacological interventions attempted. Additionally, it identified the medication was not effective. - On 9/27/22, 4:17 p.m., R8 received 0.5 mg of lorazepam. The EMAR did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. R8's October 2022, EMAR identified on 10/11/22, at 3:05 p.m. R8 received 0.5 mg of lorazepam. The EMAR did not identify why the medication was administered or if any non-pharmacological interventions were attempted prior to the administration. R8's December 2022, EMAR identified on 12/5/22, at 11:57 a.m. R8 received 0.5 mg of lorazepam. The EMAR did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. During an observation on 1/10/23, at 9:28 a.m. R8 was sitting in her wheelchair next to the medication cart. Licensed practical nurse (LPN)-C encouraged R8 to drink approximately 2 ounces (oz) of a supplement drink from a disposable plastic cup. LPN-C used a calm, reassuring voice. R8 drank the supplement drink, and no behaviors were exhibited. During an observation on 1/10/23, at 10:00 a.m. R8 sat at a table in the common area. R8 sat quietly and watched the other residents. Family member (FM)-A approached and greeted R8. R8 was calm and smiled. FM-A then assisted R8 to her room for a visit. During an interview on 1/11/23, at 10:20 a.m. nursing assistant (NA)-B stated when she worked with R8, R8 really didn't understand. R8 did not get mad or angry. R8 just didn't do anything when you asked her. NA-B did see R8 have behaviors in the morning once during morning cares. Staff just walked away and let R8 eat her breakfast, then R8 calmed down. The rest of the morning went fine. NA-B reiterated staff needed to stay calm and reapproach R8 when she was having a bad day. R8 was usually happy and smiling. R8 wasn't always able to make sense when she spoke, but she tried. During an interview on 1/11/23, at 5:19 p.m. LPN-D stated R8's bath days were really bad. R8 would yell and scream. Sometimes, R8 had to eat in the activity room because she was so upset. Staff never knew what R8 needed. Staff offered toileting or eating, but sometimes R8 just had to calm herself. These behaviors could last hours, minutes or not at all. LPN-D then stated R8 had an order for as needed lorazepam and LPN-D would speak with the other nurse and nursing assistants before giving it to make sure it was a good choice. LPN-D would then document all the non-pharmacological interventions staff had tried and would continue to monitor for effectiveness. However, LPN-D then stated she would forget to document in a progress note most of the time. LPN-D would put a note in the EMAR when she administered the medication. For example, on 9/5/22, LPN-D stated she entered for pain on R8's lorazepam administration. LPN-D stated she had administered Tylenol as well because she thought R8 was having neck/shoulder pain and R8 wasn't able to tell her. R8 wouldn't calm down. However, LPN-D stated it had occurred four months prior and she could not identify what behaviors if any, R8 was exhibiting. LPN-D additionally could not identify what non-pharmacological interventions had been attempted prior to the lorazepam administration. LPN-D continued to state lorazepam was more for calming R8 down. Staff were not able to tell if it was pain or behaviors but if the Tylenol did not help R8's pain at least she would calm down. LPN-D then stated she knew she needed to do better documentation, but she was a new LPN and was learning every day. During an interview on 1/12/23, at 9:45 a.m. registered nurse (RN)-B stated behavior monitoring needed to be documented on any resident that exhibited a behavior. Some common behaviors were yelling, hitting, and screaming. R8 did exhibit behaviors of yelling, screaming, and hitting. Staff were directed to provide cinnamon toast, distraction and sometimes she needed the quiet of her room. R8 also had a photo album that she liked to look at. However, sometimes the non-pharmacological interventions did not help, and she needed an as needed dose of lorazepam. However, lorazepam would only be given as a last resort when every other non-pharmacological intervention did not work. Staff were additionally directed to document the administration on the EMAR, document behaviors and interventions in the nursing progress notes, and document a follow up as well that identified if the medication was effective or not. During an interview on 1/12/23, at 1:29 p.m. RN-A stated R8 had scheduled lorazepam on her bath days, but sometimes bathing continued to be difficult for R8. R8 had an additional order for lorazepam 0.5 mg once daily PRN. Before this was to be given, staff were directed to provide non-pharmacological interventions such as cinnamon toast, minimal bath water, calm approaches, start with one nursing assistant and ask for help if needed, quiet places and 1:1. However, R8's exhibited behaviors and responses to non-pharmacological interventions were all over the place. RN-A stated neither R8's EMAR, nor progress notes, identified why PRN medications were given nor did they identify what non-pharmacological interventions had been attempted prior to the administration. Staff were expected to document all interventions that were attempted in the nursing progress notes. Additionally, staff were expected to do a follow up note that described the effectiveness of the medication. During an interview on 1/12/23, at 4:55 p.m. the director of nursing (DON) stated she had recently begun her role at the facility. She knew the interdisciplinary team (IDT) had a conversation about R8 and her medications because R8 yelled at night. The DON stated she needed to investigate to determine when R8 had received PRN lorazepam and why. Staff were expected to follow facility policy regarding documentation of non-pharmacological interventions attempted, what was effective or not and to determine patterns of use. The DON stated this information was needed to provide the IDT with the appropriate information to determine if the medication was an appropriate choice for R8. R28's annual MDS dated [DATE], identified a severe cognitive impairment and diagnoses that included dementia with behavioral disturbance, Alzheimer's disease, and paranoid personality disorder. R28 utilized antianxiety medications but did not exhibit behaviors during the assessment period. R28's Psychotropic Drug Use CAA dated 10/10/22, identified R28 was prescribed lorazepam 0.5 mg PRN daily due to a diagnoses of paranoid personality disorder. R28's target behaviors included: exiting seeking and paranoid behaviors. R28 did not utilize the medication during the assessment period. R28's care plan dated 12/29/22, identified R28 utilized antianxiety medication related to diagnosis of anxiety as exhibited by: exit seeking and wandering that was not redirectable. Staff were directed to administer medications per order and observe for side effects, work with a psychiatric team, monitor mood and response to medications. R28's non-pharmacological interventions included: 1:1, offer food/drink and give a toy dog to distract. R28's undated, nursing assistant care sheet did identify R28 was an elopement risk but did not identify any other target behaviors nor directed staff on R28's behavioral triggers or non-pharmacological interventions. R28's physician orders dated 7/5/22, included an order for lorazepam 0.5 mg po everyday PRN anxiety from 7/5/22 to 7/10/23. Target behaviors: exit seeking, paranoid behaviors, confusion, being scared, and not sleeping. R28's September 2022 , EMAR identified the following: - On 9/4/22, at 1:22 a.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 9/23/22, at 6:47 p.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 9/30/22, at 7:31 p.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. R28's October 2022, EMAR identified R28 did not receive PRN lozepam R28's November 2022, EMAR identified the following: - On 11/4/22, at 7:20 p.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 11/5/22, at 7:26 p.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 11/6/22, at 7:41 p.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 11/9/22, at 4:04 a.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 11/22/22, at 1:14 a.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. R28's December 2022, EMAR identified the following: - On 12/3/22, at 7:25 a.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 12/4/22 at 7:26 a.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 12/12/22, at 7:24 a.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 12/17/22, at 6:53 a.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 12/20/22, at 3:24 a.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. - On 12/31/22 at 2:34 a.m. R28 received 0.5 mg of lorazepam. R28's medical record did not identify why the medication was administered nor non-pharmacological interventions were attempted prior to the administration. During an observation on 1/12/23, at 8:32 a.m. R28 was in the dining room. R28 was clean, well-groomed, and eating his breakfast. No behaviors were exhibited. During an interview on 1/12/23, at 9:48 a.m. RN-B stated R28 needed reorientation to the day of the week, time of day or where he was. Staff usually waited to give R28 lorazepam until the evening or night shift so R28 would get some sleep. R28 would often get up at night and eat snacks, but his blood sugar would be elevated in the morning. R28 could be restless and hard to redirect. R28 did wander but never entered other residents' rooms or attempted to hurt anyone. He would just have a lost look on his face. During an interview on 1/12/23, at 1:29 p.m. RN-A stated neither R28's EMAR, nor progress notes identified why PRN medications were given nor did they identify what non-pharmacological interventions were attempted prior to the administration. During an interview on 1/12/23, at 4:55 p.m. DON stated staff were expected to follow facility policy regarding documentation of non-pharmacological interventions attempted, what was effective or not and to determine patterns of use. The DON stated this information was needed to provide the IDT with the appropriate information to determine if the medication was an appropriate choice for R28. R20's significant change MDS dated [DATE], identified R20 had no cognitive impairment and had diagnoses that included disorientation, major depression disorder, and amnesia. R20's Psychotropic Drug Use CAA dated 12/26/22, identified R20 was prescribed Melatonin 5 mg for insomnia. R20 reported sleeping very little during the night, documentation showed between 5-8 hours each night. R20 napped frequently throughout the day. R20 was prescribed duloxetine 20mg for depression. R20 reported feeling down/depressed and had chronic pain. R20 was very angry, swung out at staff, and refused staff to care for him. The CAA did not address R20's prescribed lorazepam 1 mg by mouth three times a day PRN. R20's care plan dated 12/28/22, identified R20 utilized antidepressant medication. R20's target behaviors were refusal of care, hitting, yelling, swearing. Staff were directed to administer mediations per orders, monitor and document behaviors, complete assessments, make referrals as needed, meet with R20/family to address concerns, and offer activity. The care plan did not identify R20 was prescribed lorazepam PRN. R20's physician orders dated 12/2/22, included an order for lorazepam 1 mg by mouth two times per day PRN due to disorientation, pain/anxiety from 12/2/22 to 3/20/23. R20's December 2022 , EMAR identified the following: - On 12/3/22, at 7:57 a.m. R20 received 1 mg of lorazepam. R20's medical record did not identify why the medication was administered nor what non-pharmacological interventions were attempted prior to the administration. - On 12/3/22, at 8:56 p.m. R20 received 1 mg of lorazepam. R20's medical record did not identify why the medication was administered nor what non-pharmacological interventions were attempted prior to the administration. - On 12/4/22, at 9:19 a.m. R20 received 1 mg of lorazepam. R20's medical record did not identify why the medication was administered nor what non-pharmacological interventions were attempted prior to the administration. - On 12/4/22, at 10:59 p.m. R20 received 1 mg of lorazepam. R20's nursing progress note dated 12/4/22 at 10:59 p.m. identified R20 had received hydrocodone acetaminophen 5/325 mg at 8:00 a.m. and 8:00 p.m. for moderate pain in his left hip and lower extremities. R20 also received lorazepam PRN morning and evening for anxiety. This was effective in providing restful periods for R20. However, the nursing progress note did not identify R20's exhibited behaviors nor the non-pharmacological interventions attempted prior to the administration. - On 12/5/22, at 9:30 a.m. R20 received 1 mg of lorazepam. R20's medical record did not identify why the medication was administered nor what non-pharmacological interventions were attempted prior to the administration. - On 12/6/22, at 4:29 a.m. R20 received 1 mg of lorazepam. R20's medical record did not identify why the medication was administered nor what non-pharmacological interventions were attempted prior to the administration. - On 12/7/22, at 7:28 p.m. R20 received 1 mg of lorazepam. R20's nursing progress note dated 12/7/2022, at 10:10 p.m. identified R20 was alert and oriented. R20's physician orders were updated with scheduled twice daily hydrocodone acetaminophen 10/325 mg for moderate pain in his left hip and lower extremity. Lorazepam 1 mg twice daily for anxiety. However, the nursing progress note did not identify R20's exhibited behaviors nor the non-pharmacological interventions attempted prior to the administration. - On 12/10/22, at 5:33 p.m. R20 received 1 mg of lorazepam. R20's nursing progress note dated 12/10/22, at 7:59 p.m. identified R20 was alert and oriented. Lorazepam 1 mg PRN for anxiety. However, the nursing progress note did not identify R20's exhibited behaviors nor the non-pharmacological interventions attempted prior to the administration. - On 12/21/22, at 7:41 a.m. R20 received 1 mg of lorazepam. R20's medical record did not identify why the medication was administered nor what non-pharmacological interventions were attempted prior to the administration. - On 12/24/22, at 7:24 a.m. R20 received 1 mg of lorazepam. R20 received 1 mg of lorazepam. R20's medical record did not identify why the medication was administered nor what non-pharmacological interventions were attempted prior to the administration. - On 12/29/22, 11:17 a.m. R20 received 1 mg of lorazepam. R20 received 1 mg of lorazepam. R20's medical record did not identify why the medication was administered nor what non-pharmacological interventions were attempted prior to the administration. During an observation on 1/10/23, at 1:46 p.m. R20 was lying in bed with blankets covering to his neck. R20's eyes were closed and R20 was resting peacefully. During an observation on 1/12/23, at 8:00 a.m. NA-H entered R20's room and greeted R20. NA-H then asked R20 if he was ready to get up for the day. While NA-H began prepping for morning cares, she began speaking with R20 about his family, where they live and how the roads were that day. R20 stated it was hard for his kids to come, especially in winter when roads could be bad. NA-H then proceeded to assist R20 to dress for the day. NA-H gave verbal cues that allowed R20 to make choices, such as: can I help you roll to the other side? - At 8:08 a.m. R20 asked NA-H to just let him stay in bed because he was having pain. R20 stated sometimes you just need to lay still for a bit. NA-H assisted R20 to lie on his left side and covered him with a blanket. NA-H opened R20's window blinds, telling R20 he could watch the deer outside. NA-H ensured R20 had his call light and R20 told NA-H thank you. During an interview on 1/12/23, at 8:14 a.m. NA-H stated R20 could become very angry. R20's triggers included loud noises, tv, radio, and large groups of people talking. If people were talking in low voices around him, R20 would think they were talking about him. R20 would become angry if staff did not tell him what they were doing or not giving him options. NA-H then stated staff really needed to make it R20's idea to do something. Also, R20 liked to get dressed early and go back to bed to lie down, or he wouldn't cooperate with morning cares. When R20 did become angry, staff would just walk away and try again later. During an interview on 1/12/23, at 9:53 a.m. RN-B stated R20 was monitored for behaviors and had orders for lorazepam 1 mg twice daily PRN, but RN-B had never witnessed R20 receive lorazepam. During an interview on 1/12/23, at 1:42 p.m. RN-A stated neither R20's EMAR, nor progress notes, identified why PRN medications were given nor did they identify what non-pharmacological interventions had been attempted prior to the administration. During an interview on 1/12/23, at 4:55 p.m. DON stated staff were expected to follow facility policy regarding documentation of non-pharmacological interventions attempted, what was effective or not and to determine patterns of use. The DON stated this information was needed to provide the IDT with the appropriate information to determine if the medication was an appropriate choice for R20. The facility's Psychotropic Medications policy dated 10/1/15, identified the purpose was to ensure the therapeutic use of and to minimize the risks associated with psychotropic medications. The facility would make every effort to comply with state and federal regulations related to the use of psychopharmacological medications to include regular review for continued need, appropriate dosage, side effects, risks and/or benefits. Efforts to reduce dosage or discontinue of psychopharmacological medications would be ongoing, as appropriate, for the clinical situation. New orders for PRN psychotropic medications would be time limited and only for specific clearly documented circumstances. The policy also identified physicians and other providers (nursing practitioners and physician assistants) would order psychotropic medications appropriately working with the interdisciplinary team to ensure appropriate use, evaluation, and monitoring. The policy directed nursing to: 1. Monitor psychotropic drug use daily, noting any adverse effects such as increased somnolence or functional decline. 2. Monitor for the presence of target behaviors on a daily basis, charting by exception (i.e., charting only when the behaviors are present). 3. Review the use of the medications with the physician and the interdisciplinary team on a quarterly basis to determine the continued presence of target behaviors and/or the presence of any adverse effects of the medication use. 4. Complete assessments on any resident on an antipsychotic medication, at least every 6 months, and changes would be reported to the physician. 5. Include specific target behaviors on the care plan.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0802 (Tag F0802)

Could have caused harm · This affected most or all residents

Based on observation, interview and document review, the facility failed to ensure dietary staff had the appropriate competencies for obtaining dishwasher temperatures, to prevent potential cross-cont...

Read full inspector narrative →
Based on observation, interview and document review, the facility failed to ensure dietary staff had the appropriate competencies for obtaining dishwasher temperatures, to prevent potential cross-contamination which may result in foodborne illness. This had the potential to affect all 54 residents residing in the facility and staff who consumed food from the kitchen. Findings include: During the kitchen tour on 1/11/23, at 5:07 p.m. the dietary manager (DM) stated the dishwasher was recently serviced as the dishes were not drying fast enough. The DM stated the final rinse needed to reach 180 degrees Fahrenheit (F) or higher and the dishwasher was not reaching that temperature (temp). There was a note attached to the dishwasher directing staff to check the temp after breakfast, after lunch and after dinner, however a temp log was not near the dishwasher. The DM stated she didn't know where the log was. During a joint interview with DM and the administrator on 1/11/23, at 5:45 p.m. the DM stated she had been working with the staff to check the temps three times daily, however staff were not completing the task due to staffing and competency issues. During interview on 1/12/23, at 7:07 a.m. CK-B stated all the dietary staff washed dishes. CK-B pointed to two gauges on the front of the machine and stated they were the only temps he would look at and would mark the temps on the paper log that was usually located next to the dishwasher, however he didn't know the purpose for logging the temps. CK-B pointed to the gauges towards the back and stated he did not know what the gauges were or what they were used for. CK-B was not aware of what the temp ranges should be, how often the temps should be checked or how to ensure the dishes were sanitized, however, CK-B stated he would tell the DM if there was a problem. CK-B stated he did not check the dishwasher temp and if the dishes looked clean and were hot, then they were clean. During interview on 1/12/23, at 7:11 a.m. dietary aide (DA)-E stated everyone was responsible for checking and marking the dishwasher temperatures, however, DA-E stated she was not familiar with the gauges on the dishwasher. If the dishes looked clean and were hot, then they were clean but did not know if the dishes were sanitized. During follow up joint interview on 1/12/23, at 8:39 a.m. the DM stated staff should be checking and documenting the dishwasher temps on a log, but staff were not doing it. The administrator stated the staff did not have specific training related to the dishwasher including temperature expectations, frequency of temping, nor how to monitor the temp. During interview on 1/12/23, at 12:10 p.m. DA-F stated he would wash dirty dishes in the dishwasher but never checked the dishwasher temps, did not know how to check the temps, and was never instructed to do so. DA-F made sure the dishes were sanitized by making sure the detergent was full. The Dietary Aide Meeting minutes dated 11/26/21 indicated recording dish machine temps was discussed. The Dietary Aide Job Description dated 10/14/22, described the primary purpose of the job included performing dishwashing duties. Dietary staff training related to dishwasher temp monitoring was requested but was not provided.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and document review, the facility failed to ensure dietary staff were monitoring the dishwasher temperatures in 1 of 1 kitchen to prevent potential cross-contamination ...

Read full inspector narrative →
Based on observation, interview and document review, the facility failed to ensure dietary staff were monitoring the dishwasher temperatures in 1 of 1 kitchen to prevent potential cross-contamination which may result in foodborne illness. This had potential to affect 54 residents residing in the facility and consumed food from the kitchen. Findings include: During the kitchen tour on 1/11/23, at 5:07 p.m. the dietary manager (DM) stated the dishwasher was recently serviced as the dishes were not drying fast enough. The final rinse needed to reach 180 degrees Fahrenheit (F) or higher and the dishwasher was not reaching that temperature. There was a note on the dishwasher directing staff to check the temperature after breakfast, after lunch and after dinner, however there was no temperature log near the dishwasher. The DM stated she didn't know where the log was. The DM stated if there were any problems with the equipment, she would tell the maintenance manager. Further, she was unable to find the test strips to check the dishwasher temperature. During observation on 1/11/23, at 5:07 p.m. after surveyor prompting, the DM ran a dish tray through the dishwasher and stated the rinse temperature was 180 F. During a joint interview with the DM and administrator on 1/11/23, at 5:45 p.m. the DM stated she did not have the dishwasher temperature logs and did not know when the last time the temperature were obtained. The DM was working with the staff to check the temperature three times daily, but the staff were not compliant with checking the temperature. If there was a concern, then staff were to fill out a form which then went to the maintenance manager. During interview on 1/11/23, at 6:02 p.m. the administrator stated the dishwasher booster was changed and tested good on 11/9/22, and was rechecked and working on 11/11/22. During interview on 1/12/23, at 7:07 a.m. CK-B stated all the dietary staff washed dishes. CK-B pointed to two gauges on the front of the machine and stated they were the only temperature he would look at and would mark the temperature on the paper log that was usually located next to the dishwasher, however he didn't know the purpose for logging the temperature. CK-B pointed to the gauges towards the back and stated he did not know what the gauges were or what they were used for. CK-B was not aware of what the temperature ranges should be, how often the temperature should be checked or how to ensure the dishes were sanitized, however, CK-B stated he would tell the DM if there was a problem. CK-B stated he did not check the dishwasher temperature and if the dishes looked clean and were hot, then they were clean. During interview on 1/12/23, at 7:11 a.m. dietary aide (DA)-E stated everyone was responsible for checking and marking the dishwasher temperature, however, DA-E stated she didn't monitor any of the temperature and was not familiar with the gauges on the dishwasher. DA-E stated she did not know how to determine if the dishes were clean, and further stated if the dishes looked clean and were hot then they were clean but did not know if the dishes were sanitized. During interview 1/12/23, at 7:35 a.m. after surveyor prompting, cook (CK)-B sent a tray through the dishwasher. CK-B did not attempt to check the rinse cycle temperature until prompted and then read the temperature from the two gauges on the front of the machine labeled wash tank and rinse tank. CK-B did not attempt to read the gauge in the back. After prompting, CK-B stated the gauge was hard to read. With further prompting, CK-B stated the gauge read 180 F. CK-B stated he didn't know what the gauges were for and had not been trained on how or why to read them. CK-B did not log the temperature anywhere. Another joint interview with the administrator and the DM was conducted on 1/12/23, at 8:39 a.m. The DM stated staff should be checking and documenting the dishwasher temperature on a log, but staff were not doing it. During interview on 1/12/23, at 12:10 p.m. DA-F stated he would wash dirty dishes in the dishwasher but never checked the dishwasher temperature, did not know how to check the temperatures, and was never instructed to do so. DA-F made sure the dishes were sanitized by making sure the detergent was full. Although, the dishwasher temperatures were within range on survey, the facility failed to ensure staff were following the facility process to check the dishwasher temperatures to ensure the dishwasher was running in a manner to sanitize the dishes. The Cleaning Dishes/Dish Machine policy dated 4/20/22, directed all flatware, dishware, serving dishes and cookware were to be cleaned, rinsed, and sanitized after each use. The dish machines were to be checked prior to meals to assure proper functioning and appropriate temperatures for cleaning and sanitizing. Staff were directed to follow the procedures for washing dishes including temperature verified and logged for each shift.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected most or all residents

Based on interview and document review, the facility failed to ensure its quality assessment and assurance (QAA)/Quality Assurance Process Improvement (QAPI) committee was effective in identifying and...

Read full inspector narrative →
Based on interview and document review, the facility failed to ensure its quality assessment and assurance (QAA)/Quality Assurance Process Improvement (QAPI) committee was effective in identifying and implementing appropriate action plans to correct quality deficiencies identified during the survey. The facility was aware of or should have been aware of as it was previously identified over previous surveys. This deficient practice had the potential to affect all 54 residents currently residing in the facility. Findings include: The Certification and Survey Provider Enhanced Reports (CASPER)-3 (assessment data is converted to quality measures (QM) to evaluate nursing home's performance) dated 1/4/23, identified the following prior deficiencies by month and year: - F880, Infection Control was cited on 8/18 at a scope and severity of a D (isolated); 6/19 at a scope and severity at a D and on 8/21 at a scope and severity of a F (widespread) - F881, Antibiotic Stewardship Program was cited on 8/21, at a scope and severity of a F - F886, COVID-19 Testing-Residents and Staff was cited on 8/21, at a scope and severity of a F See also F880, Infection Prevention and Control: Based on observation, interview and document review the facility failed to ensure 5 of 5 employees, (licensed practical nurse (LPN)-A, dietary aide (DA)-D, activity aide (AA)-C, nursing assistant (NA)-D and LPN-B) were appropriately cleared to return to work following reports of potential symptoms of COVID-19; failed to initiate contact tracing or facility wide testing for COVID-19 following potential exposure from a staff who tested positive for COVID-19; failed to ensure 3 of 53 residents (R108, R29, R41) were isolated while presenting with symptoms of COVID-19; and failed to utilize appropriate protective equipment for 2 of 3 residents (R41, R50) when they were placed in isolation. In addition, the facility failed to ensure twelve employees (cook (CK)-A, activity director (AD)-A, DA-B, the director of nursing (DON), DA-C, assistant dietary manager (ADM)-A, DA-B, registered nurse (RN)-D, DA-D, NA-C, NA-A,NA-B) who were out ill with potentially communicable illness' were cleared to return to work: failed to to track resident symptoms of infection and implement an ongoing analysis of collected data to ensure patterns and trends were identified and acted upon to reduce the risk of disease spread within the facility as recommended by the Centers for Disease Control (CDC) guidance to prevent/or minimize the transmission of COVID-19. This resulted in a system wide failure in infection control procedures to prevent the spread of illness within the facility to vulnerable residents and the staff of the facility and resulted in an immediate jeopardy (IJ) which placed all 54 residents at a high likelihood to for serious illness and/or death by contracting a communicable disease, including but not limited to COVID-19. See also F881, Antibiotic Stewardship: Based on interview and document review, the facility failed to develop an antibiotic stewardship program which included implementation of protocols and a system to monitor antibiotic use to ensure appropriate antibiotics were utilized. In addition, the facility failed to ensure cultures were obtained for antibiotic use for 2 of 2 residents (R 23, R33) who were prescribed antibiotics for urinary tract infections (UTI). This deficient practice had the potential to affect all 54 residents who resided in the facility. See also F886, COVID- 19 Testing- Residents and Staff: Based on observation, interview and record review, the facility failed to ensure all staff were tested for COVID-19 during outbreak testing; and failed to test and/or implement confirmatory testing for symptomatic residents and staff, licensed practical nurse (LPN)-A, LPN-B, dietary aide (DA)-D, activity aide (AA)-C, nursing assistant (NA)-D, R108, R29 and R41, who were not tested or had an initial negative rapid antigen testing for COVID-19, per the Centers for Disease Control (CDC) guidance on testing protocols. This system wide breakdown resulted in an immediate jeopardy (IJ) situation which had the high likelihood to cause serious illness and/or death to all 54 residents residing in the facility, along with staff and visitors. See F888: COVID-19 Vaccination of Facility Staff: Based on interview and document review, the facility failed to ensure 13 of 72 staff members (registered nurse (RN)-E, RN-F, licensed practical nurse (LPN)-E, dietary aide (DA)-C, DA-G. activity aide (AA)-D, director of human resources (DHR)-A, nursing assistant (NA)-B, NA-D, NA-J, NA-K, NA-L , NA-M) were vaccinated with a complete primary series of COVID-19 vaccine and/or had an approved or pending exemption on record. In addition, the facility failed to have a process for tracking and securely documenting the COVID-19 vaccination status for all staff and report accurate COVID-19 vaccination status of staff and related information as indicated by the Centers for Disease Control and Prevention's National Healthcare Safety Network (NHSN). This resulted in a vaccination rate of 81.94% which was greater than 10% from the data the facility had submitted to the National Healthcare Safety Network (NHSN) and had potential to affect all 54 residents in the facility. On 1/11/23, at 1:30 p.m. the administrator stated she was aware the employee vaccination logs and data were not up to date and felt registered nurse (RN)-D struggled with utilizing the computer to organize and track the needed information. QAPI Committee Agenda/Minutes were requested since the last standard survey exited on 8/19/22. Notes were received for the following quarterly meetings and identified the following: - 1/26/22, failed to identify concerns related to infection control which were cited on the previous three annual surveys. It also, failed to address identified concerns from the last survey related to antibiotic stewardship and COVID-19 testing of residents and staff from the last standard survey exited 12/2/21. - 4/20/22, during the quarter from 1/1/22, through 3/31/22, there were 4 respiratory infections, 9 urinary tract infections (bladder infection) (UTI), 10 skin/wound infections, 30 gastrointestinal (stomach and intestines) (GI) infections (24 of which were in February 2022), and 4 other infections. The facility had COVID-19 in January 2022, and norovirus in February 2022. A root cause analysis (RCA) was done for the January 2022, COVID-19 outbreak and identified a staff member who normally worked on Evergreen Unit had family on the Blueberry Unit who tested positive for COVID-19. The identified 18 residents and 19 staff were positive for COVID-19. There was no other follow up from the COVID-19 outbreak. There were no comments or concerns brought up related to norovirus. - 7/27/22, during the quarter from 4/1/22, through 6/30/22, there were 9 respiratory infections, 14 UTIs, 2 skin/wound infections, 6 GI infections, and 4 other infections. There was no follow-up identified on meeting minutes regarding resident illnesses for the quarter. Staff Infection Surveillance Log from April 2022 identified 10 staff were ill of which 4 had diarrhea/vomiting (norovirus was questioned but lacked follow up), 3 complaints of headache, 2 with sore throats, and 1 with general not feeling well. Staff Infection Surveillance Log from May 2022 identified 3 staff were ill of which 1 was fever, 1 was GI, and 1 was sent home not feeling well. The May illnesses lacked follow up. The Staff Infection Surveillance Log from June 2022 identified 4 illnesses of which 3 were GI and 1 sore throat. 1 of the GI illness identified COVID exposure and follow up PCR and antigen were negative. No other follow up was done on other illnesses. - 11/16/22, during the quarter from 7/1/22, through 9/30/22, there were 7 respiratory infections, 11 UTIs, 3 skin/wound infections, 2 GI infections, and 7 other infections. Follow-up was done on UTIs regarding treatments prior to receiving culture results and contacting provider to inform treatment was not needed, but noted the treatment continued. An improvement project was started regarding antibiotic usage in UTIs. No follow-up was identified for the other infections and did not address cause or spread of UTIs. The resident infections grid for previous quarters were unreliable. The infection grid did not identify the 30 GI illnesses from 1/31/22, through 3/31/22, and only identified 6 of 14 UTIs identified from 4/122, through 6/30/22. The provided QAPI Committee Agenda/Minutes did not identify a plan to ensure infections were investigated, tracked, trended, and analyzed appropriately, ensure appropriate antibiotic use; ensure staff had the necessary vaccination or exceptions and collected the necessary data to report accurately to Centers for Disease Control and Prevention's National Healthcare Safety Network (NHSN); when the facility staff had known there were issues with the infection control program. During an interview on 1/12/23, at 7:15 p.m. the administrator stated when the QAA/QAPI committee picked a quality measure (QM) QM to work on for improvement they would review previous years surveys, CASPER-3, and corporate QM measures. When a high-risk area was discovered, the committee would work on an improvement project to improve quality of life for the residents. The administrator identified infection control was a high-risk area and there have been continued concerns with it over the past couple of years. An improvement project was not started because of frequent changes of leadership in the building. Because infection control was a high-risk area, an improvement measure should have been started for the benefit of the residents. The facility's QAPI policy dated 4/6/15 identified the facility would monitor and drawn data from previous surveys to conduct Performance Improvement Projects (PIPs) to improve care or services in areas that have been identified as a concern. These projects would concentrate on a particular problem in one area of the care center or care center wide.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Antibiotic Stewardship (Tag F0881)

Could have caused harm · This affected most or all residents

Based on interview and document review, the facility failed to develop an antibiotic stewardship program which included implementation of protocols and a system to monitor antibiotic use to ensure app...

Read full inspector narrative →
Based on interview and document review, the facility failed to develop an antibiotic stewardship program which included implementation of protocols and a system to monitor antibiotic use to ensure appropriate antibiotics were utilized. In addition, the facility failed to ensure cultures were obtained for antibiotic use for 2 of 2 residents (R23, R33) who were prescribed antibiotics for urinary tract infections (UTI). This deficient practice had the potential to affect all 54 residents who resided in the facility. Findings include: The facility form, Infection Surveillance Log from November through December 2022, tracked actual infections and antibiotic use. The form was organized with twelve columns which collected the following data: resident name, room number, physician, signs and symptoms, infection site, identified pathogen and date of test, risk factors/pertinent remarks/admit to hospital, date/type of antibiotic treatment, preventative measures/precautions/isolation, follow up/antibiotic effective/interventions effective/date resolved. The December 2022, Infection Surveillance Log and corresponding analysis identified eleven antibiotics were prescribed. Nine infections on the surveillance log did not identify culture and sensitivity results were identified to track. The analysis identified eight resident urinary tract infections (UTI)s in the month of December, six of which received antibiotic treatment. One resident infection was treated with more than one antibiotic at the same time for the same infection; however, it did not identify a rationale for the treatment of two antibiotics for the same infection. Further, the analysis identified antibiotic treatment for R33 with a potential urinary infection that produced mixed flora and was not positive for infection. R33 was prescribed Cipro (antibiotic), there was no evidence the antibiotic was reviewed and discontinued. There was no evidence any of the antibiotics were reviewed for appropriate use, nor were any culture sensitivities identified to demonstrate the organism was susceptible to the prescribed antibiotic. There was no evidence of any established criteria (i.e. McGeer, Loeb's) being used to determine the presence of infection before the antibiotics were initiated for resident UTI symptoms. On the back of the December 2022, surveillance log was a handwritten note, which registered nurse (RN)-D, who was also the infection control (IP) nurse, indicated was her written summary of the facility's December resident infections. The note identified there were eight UTI's, seven with bacterial infection and one that had a contaminant but was treated anyway. The report identified each resident along with their symptoms and prescribed antibiotic; however, lacked any information if a sensitivity was done and if the organism was susceptible to the prescribed antibiotic. There was no evidence of any established criteria being used or interventions implemented prior to the start of treatment, nor the date the symptoms resolved. R23's undated Resident Face Sheet, identified an admission date of 8/18/21. Diagnoses included congestive heart failure, chronic obstructive pulmonary disease, diabetes, chronic kidney disease, polyp of corpus uteri, and urge incontinence. R23's nurse progress notes identified the following: -12/6/22, a verbal order was received to start Cipro (an antibiotic) 500 milligrams (mg) by mouth (po) two times per day (BID) for seven days. The culture showed Klebsiella pneumoniae infection and identified the organism as an abnormal result. The medical record lacked sensitivity for the organism being treated. -12/21/22, new orders received to start Augmentin (an antibiotic) 875-125 mg BID for seven days for urinary tract infection (UTI). -12/27/22, orders received to stop amoxicillin (an antibiotic) and start Doxycycline 100 mg BID until gone. The medical record lacked evidence of a culture or sensitivity to identify if the antibiotic ordered would be effective to treat the infection. R23's progress notes were reviewed 12/1/22 through 12/31/22, lacked any documentation of assessments, symptoms, or complaints of urinary tract infections. The medical record failed to identify if any non-pharmacological interventions were attempted, such as increase fluids. Laboratory documentation identified a urinalysis and culture was completed on 12/20/22. A sensitivity was recorded and did indicate the organism was susceptible to the current antibiotic treatment. The medical record lacked urinalysis, cultures or sensitivities for the treated UTI infections on 12/6/22 and 12/27/22. R33's undated Resident Face Sheet, identified an admission date of 12/8/22. Diagnoses included hydronephrosis, hematuria, cystitis, abnormal uterine and vaginal bleeding and stress urinary incontinence. R33's Outpatient Medication Orders, dated 12/5/22, indicated Cipro (an antibiotic) 500 milligrams (mg) two times per day. R33's Family Medicine Clinic Note dated 12/5/22, identified R33 had been seen in the emergency department on 12/4/22, and was started on an antibiotic for an urinary tract infection (UTI). R33's medical record was reviewed and lacked evidence of a urinalysis, culture or sensitivity results (a laboratory test to identify infective germs and which antibiotics were effective for treatment), however, the December Resident Infection Surveillance Log identified R33 had symptoms of lethargy, confusion and behaviors and received Cipro antibiotic treatment two times per day (BID) for seven days for a UTI. The organism was identified as mixed microflora. (indicated at least 2 organisms present and does not meet the criteria for a positive urine culture. Urine cultures that contain more than one organism are usually considered a contaminated specimen.) R33's Medication Administration Record dated December 2022, identified R33 received Cipro 500 mg BID from 12/8/22 through 12/15/22. R33's progress notes and physician communication notes were reviewed 12/8/22 through 1/10/23, and lacked evidence the physician was notified of the culture results and inappropriate antibiotic treatment. Further, the progress notes lacked documentation of assessments, symptoms, or complaints of urinary tract infection and failed to identify non-pharmacological interventions attempted, such as increase in fluids. On 1/12/22, at 2:00 p.m. RN-D, the IP, stated if an antibiotic was ordered and it was identified the infection was not appropriate to treat with an antibiotic, the resident usually had already completed the treatment by the time the facility received the culture results. The area physicians did not usually wait for the culture results before treating. RN-D looked at resident culture and sensitivities, and at times looked them up in the resident clinic notes. The physicians were the problem, as they did not wait for the results before ordering antibiotics. Sometimes the lab would send the culture and sensitivities to the facility following urinalysis and sometimes they did not. Sometimes the lab would not even do a sensitivity on the cultures. RN-D tried to get the nurses to try to increase fluids and other interventions for three days prior to calling to obtain a urinalysis and was trying to get the nurses to use the SBAR (situation, background, assessment and recommendation format to facilitate prompt and appropriate communication) forms for notifying the physicians of possible resident infections, or Loeb's or the McGeer criteria, but it was only as good as what the nurses were putting in the medical record for her to review. RN-D checked the report log daily to see if any residents had started an antibiotic treatment and frequently the culture and sensitivity would not be back. RN-D was unsure what could be done, and felt maybe the facility should hold the antibiotic until the culture and sensitivity was received. That way RN-D would be able to pull it all together in a SBAR form to fax to the physician. RN-D did not have any documentation culture or sensitivities were received or reviewed by the facility for resident infections that were treated with antibiotics and did not have documentation of physician notifications. During interview on 1/12/23, at 5:30 p.m. the director of nursing (DON) stated RN-D, the IP should be documenting sensitivities and compare and analyze resident antibiotic use. RN-D should notify the physician if an antibiotic was felt to be inappropriate. The facility should be using an antibiotic use criteria such as McGeer to determine the need for treatment. She planned to revamp the whole infection control program. The facility's policy Antibiotic Stewardship Program dated 7/1/19, indicated the care center would establish and antibiotic stewardship team that would be accountable for antibiotic stewardship activities. The team would implement antibiotic use protocol and criteria, review infections and monitor antibiotic use patterns, review reports on number of antibiotics prescribed and the number of residents treated each month, quarter, and year. Review reports on the number of residents on antibiotics that did not meet criteria for active infection, and review trends of antibiotic use, overuse and trends of resistance. Direct care nurse, charge nurse or IP nurse would communicate with the prescribing physician if an antibiotic was ordered outside of criteria. The pharmacy consultant would review antibiotic usage data each month and make recommendations as needed. The medical director would review antibiotic use and resistance data at Quality Assurance Performance Improvement (QAPI) meetings or as needed. The facility would use McGeer's, Loeb's, or The National Healthcare and Safety Network (NHSN) criteria for assessing resident for infections. The facility would assess appropriate diagnostic testing such as cultures for various infections and evaluate the appropriateness of antibiotic therapy per laboratory results. The direct care nurse, charge nurse and/or IP nurse would screen antibiotic orders for appropriate agent selection and would communicate with the prescriber and make recommendations if indicated. The direct care nurse and prescriber would conduct an antibiotic review process after an antibiotic was started for all antibiotics prescribed. When culture results were received the nurse would contact the prescriber to review the results to ensure follow up on appropriate antibiotic therapy. The IP nurse would be responsible for ensuring the facility infection and multi-drug resistant surveillance was being done by the nursing staff. The IP nurse would be responsible to interpret data and do action responses as needed. The IP nurse would review if appropriate tests/cultures were obtained for the antibiotic order.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0882 (Tag F0882)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility infection preventionist (IP) failed to adequately assesses, develop, implem...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility infection preventionist (IP) failed to adequately assesses, develop, implement, monitor, and manage the infection prevention and control program. This had the potential to affect all 54 residents residing in the facility including staff and visitors. Findings include See also F880, Infection Prevention and Control: Based on observation, interview and document review the facility failed to ensure 5 of 5 employees, (licensed practical nurse (LPN)-A, dietary aide (DA)-D, activity aide (AA)-C, nursing assistant (NA)-D and LPN-B) were appropriately cleared to return to work following reports of potential symptoms of COVID-19; failed to initiate contact tracing or facility wide testing for COVID-19 following potential exposure from a staff who tested positive for COVID-19; failed to ensure 3 of 53 residents (R108, R29, R41) were isolated while presenting with symptoms of COVID-19; and failed to utilize appropriate protective equipment for 2 of 3 residents (R41, R50) when they were placed in isolation. In addition, the facility failed to ensure twelve employees (cook (CK)-A, activity director (AD)-A, DA-B, the director of nursing (DON), DA-C, assistant dietary manager (ADM)-A, DA-B, registered nurse (RN)-D, DA-D, NA-C, NA-A,NA-B) who were out ill with potentially communicable illness' were cleared to return to work: failed to to track resident symptoms of infection and implement an ongoing analysis of collected data to ensure patterns and trends were identified and acted upon to reduce the risk of disease spread within the facility as recommended by the Centers for Disease Control (CDC) guidance to prevent/or minimize the transmission of COVID-19. This resulted in a system wide failure in infection control procedures to prevent the spread of illness within the facility to vulnerable residents and the staff of the facility and resulted in an immediate jeopardy (IJ) which placed all 54 residents at a high likelihood to for serious illness and/or death by contracting a communicable disease, including but not limited to COVID-19. During interview on 1/10/23, at 10:20 a.m. RN-D, who was the IP, stated she saw the employees when they returned to work after having called in and none appeared ill. RN-D did not test the employees on their return to work. RN-D had known LPN-B had a family member who was ill with COVID-19 living in her home and reported not feeling well on 12/24/23; however, continued to work her entire shift. LPN-B did test positive on 12/27/22. The facility had not initiated any testing of potentially exposed residents or staff, as RN-D felt the doctors in the area believed people tested for COVID too often. RN-D was aware of the facility's policies for staff who had signs and symptoms of COVID-19 like illness (based on screening) and/or a temperature (100 degrees or higher) should not report to work until testing could be completed as well as contact tracing for potential exposures; however, the policies were written by the corporate office and did not necessarily reflect current practice. RN-D stated she visualized all the staff members LPN-B worked with when LPN-B was presenting with symptoms at work. The unidentified staff did not display any symptoms of illness, so RN-D did not feel any COVID-19 testing was necessary, despite COVID-19 having asymptomatic transmission. RN-D saw DA-A on her return to work on 11/28/22, after testing positive for RSV on 11/24/22, and DA-A had no obvious symptoms of illness, and there were no other cases of RSV in the facility. The employees who reported symptoms of GI illness during the month of December were not tested for COVID-19 as their symptoms did not act like a COVID-19 illness. It depended on staff symptoms if they would need to test before returning to work after an illness. See also F881, Antibiotic Stewardship: Based on interview and document review, the facility failed to develop an antibiotic stewardship program which included implementation of protocols and a system to monitor antibiotic use to ensure appropriate antibiotics were utilized. In addition, the facility failed to ensure cultures were obtained for antibiotic use for 2 of 2 residents (R 23, R33) who were prescribed antibiotics for urinary tract infections (UTI). This deficient practice had the potential to affect all 54 residents who resided in the facility. When interviewed on 1/11/23, at 8:30 a.m. RN-D, who was the IP stated some of the resident UTI infections should not have had an antibiotic ordered because no specific bacteria was cultured. RN-D looked for patterns and trends with the resident infections but could only find incontinence of urine and resisting staff assist with peri care after an incontinent episode as a common factor. There did not seem to be a common bacteria with the infections or in the same areas of the facility or she would have suspected staff as the source. RN-D did not document sensitivities to cultures or follow up to make sure the antibiotic ordered was effective against the identified organism. Some times the facility would get sensitivity results on cultures and sometimes they would not. In some instances the lab would not even do a sensitivity on a culture. RN-D stated she watched some staff complete peri care to ensure proper technique; however, had not documented audits formally. She had tried to start audit forms but staff had become angry with the audits and so they were not completed. RN-D did not identify if any concerns or training with peri care had been completed while performing audits. During interview on 1/12/23, at 5:30 p.m. the director of nursing (DON) stated RN-D, the IP should be documenting sensitivities and compare and analyze resident antibiotic use. RN-D should notify the physician if an antibiotic was felt to be inappropriate. The facility should be using an antibiotic use criteria such as McGeer to determine the need for treatment. See also F886, COVID- 19 Testing- Residents and Staff: Based on observation, interview and record review, the facility failed to ensure all staff were tested for COVID-19 during outbreak testing; and failed to test and/or implement confirmatory testing for symptomatic residents and staff, licensed practical nurse (LPN)-A, LPN-B, dietary aide (DA)-D, activity aide (AA)-C, nursing assistant (NA)-D, R108, R29 and R41, who were not tested or had an initial negative rapid antigen testing for COVID-19, per the Centers for Disease Control (CDC) guidance on testing protocols. This system wide breakdown resulted in an immediate jeopardy (IJ) situation which had the high likelihood to cause serious illness and/or death to all 54 residents residing in the facility, along with staff and visitors. During interview on 1/10/22, at 10:15 a.m. RN-D, who was the IP, stated the facility conducted outbreak testing 11/23/22 through 12/5/22, after two residents tested positive for COVID-19 in the facility. Staff were notified of the facility test dates and were expected to test prior to working. RN-D went on the nursing floor and reminded staff who had not tested to do so, but they refused to test. The facility policy to send the staff home if they refused to test was not enforced because the facility would not have enough staff to care for their residents. Some staff who did not test during the outbreak testing were still permitted to work. RN-D stated she notified the administrator of staff non-compliance with testing; however, felt she would not have the back up to enforce staff to not work if do not test. See F888: COVID-19 Vaccination of Facility Staff: Based on interview and document review, the facility failed to ensure 13 of 72 staff members (registered nurse (RN)-E, RN-F, licensed practical nurse (LPN)-E, dietary aide (DA)-C, DA-G. activity aide (AA)-D, director of human resources (DHR)-A, nursing assistant (NA)-B, NA-D, NA-J, NA-K, NA-L , NA-M) were vaccinated with a complete primary series of COVID-19 vaccine and/or had an approved or pending exemption on record. In addition, the facility failed to have a process for tracking and securely documenting the COVID-19 vaccination status for all staff and report accurate COVID-19 vaccination status of staff and related information as indicated by the Centers for Disease Control and Prevention's National Healthcare Safety Network (NHSN). This resulted in a vaccination rate of 81.94% which was greater than 10% from the data the facility had submitted to the National Healthcare Safety Network (NHSN) and had potential to affect all 54 residents in the facility. A joint interview with the administrator and RN-D was conducted on 1/11/23, at 1:30 p.m. The administrator stated DHR-A was to add the names of the new hires with a sheet regarding their vaccination status and put these on a vaccination log list. The facility struggled to keep the list up to date. RN-D identified when she got the sheets from DHR-A she looked in MIIC to verify the employee's vaccination status and had even tried to get the information from the local clinic's electronic health record, but at times had difficulty finding the information. The administrator stated she was monitoring the new hires to be sure they completed exemption forms if they were not up to date with their COVID-19 vaccinations. The administrator stated she was aware the employee vaccination logs and the NHSN data was not up to date due to the difficulty keeping the employee logs up to date and current. The administrator felt RN-D struggled with utilizing the computer to organize and track the needed information. During interview on 1/12/23, at 5:30 p.m. DON stated she planned to revamp the whole infection control program. The facility Infection Prevention and Control Officer 5/8/17, identified St. [NAME] Health Services (SFHS) will designate one or more individuals as the Infection Prevention and Control Officer (IPCO) who will be responsible for the care center ' s Infection Prevention and Control Program (IPCP). The care center IPCO will have completed specialized training in infection prevention and control and professional training in nursing, medical technology, microbiology, epidemiology or related field. The IPCO will have the following organizational responsibilities: a. Coordinate the development and monitoring of the facility ' s established Infection Prevention and Control policies and practices, b. Establish Infection Prevention and Control procedures for surveillance, identification, investigation, control, and prevention of infections and communicable diseases, for all persons providing services in the facility, c. Identify and implement basic infection control measures (e.g. hand hygiene and standard precautions), transmission-based precautions for identified potentially communicable infections, and isolation procedures as appropriate, d. Implement Antibiotic Stewardship program that includes antibiotic use protocols and a system to monitor ABI use and resistance data, e. Implement outbreak control and preparedness planning procedures, f. Report required diseases to public health authorities, g. Maintain an Infection Surveillance program with Infection Control Log of incidents for both residents and staff, with documentation of analysis of tracking and trending and measures taken according to findings, h. Promote Infection prevention, and responsibility of care during Care Transitions, i. Serve as a member of and bring reports on the IPCP to the facility ' s QAPI Committee. The IPCO will have the following resident care responsibilities: a. Maintain a resident health program that includes Tb screening, Influenza and Pneumovac immunizations, and tracking of infections. b. Ensure resident care equipment is cleaned and disinfected according to Centers for Disease Control and Prevention (CDC) and manufacturer guidelines. c. Monitor resident infection control care practices. The IPCO will have the following personnel responsibilities: a. Ensure implementation of the employee health program that includes: i. Employee TB program, ii. Employee immunization program, iii. Employee infectious illness guidelines, iv. Employee exposure plan. b. Provide required health care staff orientation and annual in-service training on infection control, including bloodborne pathogens and use of personal protective equipment (PPE), c. Provide educational materials for residents, families and providers d. Ensure linen handling procedures comply with infection control practices.
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0888 (Tag F0888)

Minor procedural issue · This affected most or all residents

Based on interview and document review, the facility failed to ensure 13 of 72 staff members (registered nurse (RN)-E, RN-F, licensed practical nurse (LPN)-E, dietary aide (DA)-C, DA-G. activity aide ...

Read full inspector narrative →
Based on interview and document review, the facility failed to ensure 13 of 72 staff members (registered nurse (RN)-E, RN-F, licensed practical nurse (LPN)-E, dietary aide (DA)-C, DA-G. activity aide (AA)-D, director of human resources (DHR)-A, nursing assistant (NA)-B, NA-D, NA-J, NA-K, NA-L , NA-M) were vaccinated with a complete primary series of COVID-19 vaccine and/or had an approved or pending exemption on record. In addition, the facility failed to have a process for tracking and securely documenting the COVID-19 vaccination status for all staff and report accurate COVID-19 vaccination status of staff and related information as indicated by the Centers for Disease Control and Prevention's National Healthcare Safety Network (NHSN). This resulted in a vaccination rate of 81.94% which was greater than 10% from the data the facility had submitted to the National Healthcare Safety Network (NHSN) and had potential to affect all 54 residents in the facility. Findings include: During the recertification survey, from 1/9/23 to 1/12/23, evidence of staff vaccinations was requested. An untitled Staff COVID Vaccine Status listing dated 9/18/22, provided by registered nurse (RN)-D, the infection preventionist (IP), demonstrated all staff member's vaccination status with completed primary series date(s), and any provided booster doses of COVID-19 vaccines. Exempt staff members were identified with an E by their name. This listing identified a total of 72 staff members and four contracted staff members. Thirteen staff members, RN-E, RN-F, LPN-E, DA-C, DA-G. AA-D, DHR-A, NA-B, NA-D, NA-J, NA-K, NA-L and NA-M were not listed on the staff vaccination log at all. Further, the thirteen staff members were not included with the staff who had filed and approved exemptions. The vaccination data reported to NHSN for the week ending 12/18/22, indicated the facility reported staff completed vaccination rate as 70%, which reflected greater than 10% difference from the facility's actual staff vaccination rate of 81.94%. During interview on 1/10/23, at 11:45 a.m. RN-D, the infection control nurse (IP) stated she was not sure what the vaccination or exemption status was for DA-G and NA-M, as they were hired in September 2022, and she had not gotten the information from them. RN-D stated she should have known their status and would check the Minnesota Immunization Information Connection (MIIC) to get that information. On 1/10/23, at 4:00 p.m. RN-D provided seven employee MIIC reports. The reports included vaccination status for DA-G. and NA-M, both of whom were not up to date with the COVID-19 vaccinations. RN-D did not answer when asked if she had informed consent from the employees to access their MIIC report data and was unable to provide a release of information from the employees. A joint interview with the administrator and RN-D was conducted on 1/11/23, at 1:30 p.m. The administrator stated DHR-A was to add the names of the new hires with a sheet regarding their vaccination status and put these on a vaccination log list. The facility struggled to keep the list up to date. RN-D identified when she got the sheets from DHR-A she looked in MIIC to verify the employee's vaccination status and even tried to get the private employee information from the local clinics electronic health record but at times had difficulty finding the information. The administrator stated she was monitoring the new hires to be sure they completed exemption forms if they were not up to date with their COVID-19 vaccinations. The administrator stated she was aware the employee vaccination logs and the NHSN data was not up to date due to the difficulty keeping the employee logs up to date and current. The administrator felt RN-D struggled with utilizing the computer to organize and track the needed information. The facility's undated Mandatory COVID Immunization policy indicated the policy required employees to receive the COVID-19 vaccine or obtain a documented exemption as a condition of employment as mandated by federal regulations. All employees must provide written documentation to Human Resources demonstrating they had been fully vaccinated or obtained a religious or medical exemption as an accommodation. Initial failure of any employee to receive a COVID-19 vaccination or submit a Request for Exemption form by the deadline would result in the employee being placed on unpaid suspension for up to 14 days so that the employee could come into compliance.
Dec 2022 2 deficiencies
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Free from Abuse/Neglect (Tag F0600)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to implement interventions to reduce the risk for abuse ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and document review the facility failed to implement interventions to reduce the risk for abuse for 4 of 7 residents (R1, R2, R6, and R7) reviewed for abuse and who were identified at risk for abuse in the facility. Findings include: R1's significant change Minimum Data Set (MDS) dated [DATE], identified severe cognitive impairment and indicated R1 displayed no behaviors during the assessment period. R1's MDS indicated he required limited assistance for locomotion on and off the unit. R1's care plan dated 12/28/22, indicated physical aggression toward others, and directed staff to maintain a consistent routine. R2's quarterly MDS indicated she was severely cognitively impaired and displayed wandering behaviors. The MDS indicated R2 required supervision with locomotion. R2's care plan dated 12/6/22, identified a risk for injury due to wandering, and not liking women near her husband on the other wing. The care plan directed staff to perform hourly safety checks while awake, and to keep the doors to the east wing closed after supper. R6's quarterly MDS dated [DATE], identified intact cognition, no behaviors, and R6 required extensive assistance from staff for locomotion. R6's care plan dated 12/12/22, identified behaviors that included crying out, and directed staff to provide scheduled medications. R7's quarterly MDS dated [DATE], identified severe cognitive impairment and indicated she displayed no behaviors. R7's MDS indicated she required supervision for locomotion on the unit. R7's care plan dated 12/29/22, indicated she was vulnerable due to cognitive status. A report to the State Agency (SA) dated 7/8/22, indicated R1 was upset about something unknown and swung at R3 and hit him in the right temporal area. No injuries were sustained. A facility investigation submitted 7/11/22, indicated R1 was agitated during supper and was trying to get to another resident (R7) stating, You better listen to me. Staff separated the residents. Later, R1 grabbed yet another residents arm twice (did not hurt her, just scared her). R1 then said to R3 I own this place and you're out of here. then punched R3 in the right temporal area. A report to the SA dated 12/6/22, indicated R4 was rolling by when R2 grabbed R4's wheelchair, shaking it, and started yelling at her, cursing and calling her names. R1 told R2 her to leave R4 alone and was trying to pull R4 away from R2. R2 turned toward R1 yelling and cursing at him, and hit out with both hands waving in the air, not connecting but slapping and waving her hands at R1. R1 retaliated and hit R2 one the side of the face loosely with a closed fist. R2 was checked just prior to sending this report and there were no marks or redness on her left cheek. The facility investigation submitted to the SA on 12/9/22, indicated at the time of the incident R4 was wheeling by R2's husbands room on the east unit of the facility, and R2 got upset with staff when they assisted her husband with cares. The report indicated housekeeping (HK) staff and a nursing assistant (NA) were in the hallway when R2 grabbed R4's wheel chair and began screaming at her. R1 told R2 to let R4 go and R2 came at R1 with her arms and hands flapping, swearing and screaming at him at the top of her lungs. The report further indicated R1 put his hands up to defend himself and R2 bumped into his hand as she was going toward him. The report indicated when R2 was out of her room, staff were to keep the doors to her wing closed as she would propel herself around the building. Further, staff were to bring R2's husband to the west side to visit and discourage R2 from going to the east wing. On 12/27/22, at 3:32 p.m. R2 was observed propelling herself independently from her unit on the west wing of the facility, toward the common area between the east and west wings. At 3:30 p.m. R2 continued toward the east wing where her husband resided. At 3:45 p.m. R2 was observed at the entrance to the east wing. Staff walked by and said hello to R2 but did not re-direct her back to her unit. At 3:54 p.m. R2 was propelling herself further into the east wing. Staff present made no attempts to re-direct her. At 3:57 p.m. R2 was at the medication cart asking the nurse for something then propelled herself to a table in the common area of the unit talking to no one in particular about cookies and stated I'm so g** d*** mad. R7 and surveyor were both seated around the table. Two staff walked by and said nothing nor made an attempt to re-direct R2 back to her wing. At 3:59 p.m. R1 was also at the table. At 4:02 p.m. a staff member walked over and assisted R2 back to her wing. At the same time, R1 and R7 left the table and were observed self-propelling toward the exit of the unit where they both continued to wander around until approximately 4:30 p.m. when staff began assisting residents to the dining room. On 12/28/22, at 9:43 a.m. R2 was observed propelling herself down the hall toward the exit of the west wing. At 10:00 a.m. R2 was observed in her husbands room on the east wing. On 12/28/22, at 7:54 a.m. NA-A stated for the most part R2 was usually in a good mood but said it goes back and forth. NA-A stated when R2 was in the common area of the unit she displayed behaviors and would yell at people. NA-A said there was a lady on the east wing, R4, that R2 thought was her granddaughter, and R2 would get really mad and frustrated and anxious if R4 left the west unit because she was worried about her. NA-A described R2's behaviors as mostly swearing and yelling, but said she would hold onto R4's wheel chair. NA-A stated she was not aware of R2 being physical, but had heard about the incident in which R1 had hit R2 or slapped her on the face. NA-A stated they tried to keep the two residents on their own sides of the facility. On 12/28/22, at 8:46 a.m. NA-B stated R1 did not have many behaviors, and he was pretty friendly and outgoing. NA-B stated sometimes R1 would get upset when he thought something needed to be fixed and he would want to fix it. NA-B stated R1 looked out for other residents, and she was not aware of any instance of R1 hitting another resident. On 12/28/22, at 8:48 a.m. NA-C stated she was working when R1 had struck another resident (R3) who was no longer at the facility. NA-A stated the incident occurred in the dining room and said R1 was mad about something Him and [R7] don't really get along. NA-C stated R1 started targeting other residents, like going after them, trying to push them. These women were all scared of him. NA-C said she was standing right there when R1 hit R3, and said that was the only time she had seen him with behaviors like that other than when he was around R7. NA-C stated she used to see fire in his eyes when he would see R7 and he said things like, You need to stay out of my room and She doesn't know what the hell she is doing. NA-C stated she was not aware of any other incidents other than the one with R3. NA-C stated staff tried to keep R1 and R7 away from each other, and they tried to keep R7 out of his bed because when R7 was tired she would lay in other residents beds. On 12/28/22, at 8:58 a.m. licensed practical nurse (LPN)-A stated R1's behaviors depended on the day, and if he felt like someone was going to be harmed he was going to try to help them out. LPN-A stated R1 had a couple of incidents. LPN-A stated recently they had a resident (R4) in the facility whom R1 felt protective of, and R2 felt the same way toward her. LPN-A stated R2 had come to the east wing and was trying to stop R4 by pulling on her wheel chair handle, and R1 went over to R2 and clocked her. LPN-A stated prior to that she had seen some verbal aggression from R1 but nothing physical. LPN-A stated following the incident staff tried to separate the residents. On 12/28/22, at 9:07 a.m. registered nurse (RN)-A stated there were some people R1 had no tolerance for, and one of them would be R7 with the wandering. RN-A stated if R7 went into R1's room he got pretty upset so they tried to keep and eye on her. RN-A stated R1 also had issues with R2, and he referred to R2 as that red haired b****. RN-A stated she had seen it a few times, It sounds like they have quite a history. RN-A stated staff tried to keep them as far apart as possible, and after the recent incident staff make sure R2 stayed on her wing and R1 stayed on his wing. On 12/28/22, at 9:55 a.m. LPN-B stated R2 would get a little forceful with R4 and would grab her wheel chair. LPN-B said R2 liked to mother her [R4]. LPN-B stated she was not aware of any incidents with other residents, but she had heard about the incident where R1 had hit R2. LPN-B stated staff tried to keep R2 on the west wing but the problem was that R2 would wheel herself. LPN-B verified R2 was currently on the other wing. On 12/28/22, at 10:08 a.m. HK-A stated she was present when the incident with R1 and R2 occurred. HK-A stated the incident happened by the nurses station on the east wing and no staff were present in the area. HK-A stated herself and another HK staff came in in the middle of the incident. HK-A stated R2 was being mean to R4 and R1 and another resident were trying to protect her. HK-A said R2 said something to R1 and he smacked her. On 12/28/22, at 12:20 p.m. RN-B, the DON and the administrator were interviewed. RN-B stated she had completed the investigation for the incident with R1 and R2. RN-B stated from what she understood, there were no other residents present during the incident. RN-B stated R2 grabbed R4's chair and R1 saw it and was trying to intervene on R4's behalf. RN-B said R2 was flailing her arms and R1 put his hands up. RN-B stated no one could really say R1 had hit R2 and said someone said R1 was holding his arms up and R2 made contact. When asked who the someone was, and what other staff interviews were completed, RN-B said when she talked to staff she only asked a few questions. The administrator stated they had determined R2 needed to stay on her wing and have staff bring her husband to her wing to visit with her, and re-direct her if she headed to the east wing. The administrator stated staff were also supposed to close the doors to the wing around 3:00 p.m. The administrator stated the interventions had not been clearly communicated to staff in this case. The DON stated the care plan did not have any interventions specific to the incidents. Facility policy Maltreatment Prohibition dated 10/18/21, directed St. [NAME] Health Services of [NAME], Inc. (SFHS) has established safeguards to prohibit Maltreatment (Abuse, Neglect and Financial Exploitation) of any Vulnerable Adult in SFHS' care center. These safeguards will adhere to the Federal and State requirements, whichever is most stringent. Facility policy Protecting Victims of Maltreatment dated 10/3/16, directed once an incident is reported, our care center needs to take immediate action to protect the vulnerable adult from further abuse.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility failed to thoroughly investigate allegations of resident to resident abuse ...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and document review, the facility failed to thoroughly investigate allegations of resident to resident abuse for 4 of 7 residents (R1, R2, R3, and R6) reviewed for alleged abuse. Findings include: R1's significant change Minimum Data Set (MDS) dated [DATE], identified severe cognitive impairment and indicated he displayed no behaviors during the assessment period. R1's MDS indicated he required limited assistance for locomotion on and off the unit. R2's quarterly MDS indicated she was severely cognitively impaired and displayed wandering behaviors. The MDS indicated R2 required supervision with locomotion. R3's discharge MDS dated [DATE], identified severe cognitive impairment, no behaviors and indicated he required limited assistance for locomotion. R6's quarterly MDS dated [DATE], identified intact cognition, no behaviors and indicated she required extensive assistance from staff for locomotion. A report to the State Agency (SA) dated 7/8/22, indicated R1 was upset about something unknown and swung at R3 and hit him in the right temporal area. No injuries were sustained. A facility investigation submitted 7/11/22, indicated R1 was agitated during supper, and was trying to get to another resident stating, You better listen to me. Staff separated the residents. Later, R1 grabbed yet another residents arm twice (did not hurt her, just scared her). R1 then said to R3, I own this place and you're out of here, then punched R3 in the right temporal area. The investigations lacked evidence of interviews with staff or other residents involved. A report to the SA dated 12/6/22, indicated R4 was rolling by R2 when R2 grabbed R4's wheelchair, shaking it, and started yelling at her, cursing and calling her names. R1 told R2 her to leave R4 alone, and was trying to pull R4 away from R2. R2 turned toward R1 yelling, cursing at him, and hit out with both hands waving in the air, not connecting but slapping and waving her hands at R1. R1 retaliated and hit R2 one the side of the face loosely with a closed fist. R2 was checked just prior to sending this report and there were no marks or redness on her left cheek. The facility investigation submitted to the SA on 12/9/22, indicated at the time of the incident R4 was wheeling by R2's husbands room on the east unit of the facility, and indicated R2 got upset with staff when they assisted her husband with cares. The report indicated housekeeping (HK) staff and a nursing assistant (NA) where in the hallway when R2 grabbed R4's wheel chair and began screaming at her. R1 told R2 to let R4 go, and R2 came at R1 with her arms and hands flapping, swearing and screaming at him at the top of her lungs. The report further indicated R1 put his hands up to defend himself, and R2 bumped into his hand as she was going toward him. The report indicated when R2 was out of her room, staff were to keep the doors to her wing closed as she would propel herself around the building. Further, staff were to bring R2's husband to the west side to visit and discourage R2 from going to the east wing. The investigation lacked evidence of interviews with staff or residents. On 12/28/22, at 12:08 p.m. RN -B, the DON and the administrator were interviewed. The administrator stated in regard to the incident when R1 was trying to get to R7, and ended up grabbing R6 and striking R3, staff told him no. The administrator acknowledged no other interventions or plan had been implemented nor did the investigation include any interviews with staff or other residents involved. RN-B stated no assessments of resident behaviors had been completed, and she did not believe she had ever seen any behavior assessments. At 12:20 p.m. RN-B stated she had completed the investigation for the incident with R1 and R2. RN- B stated from what she understood, there were no other residents present during the incident. RN-B stated R2 grabbed R4's chair and R1 saw it and was trying to intervene on R4's behalf. RN-B said R2 was flailing her arms and R1 put his hands up. RN-B stated no one could really say R1 had hit R2 and said someone said R1 was holding his arms up and R2 made contact. When asked who someone was or what staff interviews had been completed, RN-B said when she talked to staff she only asked a few questions and thought the DON had completed more thorough interviews. The DON stated she did not interview staff or other residents following the incident. Facility policy Maltreatment Investigation and Reporting dated 1/30/16, directed: Our care center will investigate all incidents and allegations of maltreatment to determine the cause (if able), and to determine if the incident needs to be reported to the appropriate authorities.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 5 life-threatening violation(s), 2 harm violation(s), $126,075 in fines, Payment denial on record. Review inspection reports carefully.
  • • 38 deficiencies on record, including 5 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $126,075 in fines. Extremely high, among the most fined facilities in Minnesota. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 5 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is Thief River's CMS Rating?

CMS assigns THIEF RIVER CARE CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Minnesota, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Thief River Staffed?

CMS rates THIEF RIVER CARE CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 55%, which is 9 percentage points above the Minnesota average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.

What Have Inspectors Found at Thief River?

State health inspectors documented 38 deficiencies at THIEF RIVER CARE CENTER during 2022 to 2025. These included: 5 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, 30 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Thief River?

THIEF RIVER CARE CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by ST. FRANCIS HEALTH SERVICES, a chain that manages multiple nursing homes. With 70 certified beds and approximately 64 residents (about 91% occupancy), it is a smaller facility located in THIEF RIVER FALLS, Minnesota.

How Does Thief River Compare to Other Minnesota Nursing Homes?

Compared to the 100 nursing homes in Minnesota, THIEF RIVER CARE CENTER's overall rating (1 stars) is below the state average of 3.2, staff turnover (55%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Thief River?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the facility's high staff turnover rate.

Is Thief River Safe?

Based on CMS inspection data, THIEF RIVER CARE CENTER has documented safety concerns. Inspectors have issued 5 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Minnesota. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Thief River Stick Around?

Staff turnover at THIEF RIVER CARE CENTER is high. At 55%, the facility is 9 percentage points above the Minnesota average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Thief River Ever Fined?

THIEF RIVER CARE CENTER has been fined $126,075 across 6 penalty actions. This is 3.7x the Minnesota average of $34,340. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.

Is Thief River on Any Federal Watch List?

THIEF RIVER CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.