MONTANA VETERANS HOME N H
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Montana Veterans Home N H has received a Trust Grade of F, indicating significant concerns about the quality of care provided. It ranks #32 out of 59 facilities in Montana, placing it in the bottom half, and #3 out of 5 in Flathead County, meaning only two local options are rated higher. The facility is worsening, with issues increasing from 1 in 2024 to 3 in 2025. Staffing is a strength, earning a 5/5 star rating and a turnover rate of 42%, which is below the state average, indicating that staff members tend to stay long-term. However, the facility has accrued $123,000 in fines, which is concerning and higher than 83% of Montana facilities, suggesting ongoing compliance problems. Additionally, there are serious safety issues, including a critical finding where the facility failed to prevent sexual abuse and neglect among residents, leading to an Immediate Jeopardy situation. In another incident, staff did not properly investigate allegations of sexual abuse involving vulnerable residents, which raises serious concerns about safety and protection. While there are some strengths in staffing, the overall quality and safety of care are significant weaknesses that families should consider carefully.
- Trust Score
- F
- In Montana
- #32/59
- Safety Record
- High Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 42% turnover. Near Montana's 48% average. Typical for the industry.
- Penalties ○ Average
- $123,000 in fines. Higher than 50% of Montana facilities. Some compliance issues.
- Skilled Nurses ✓ Good
- Each resident gets 76 minutes of Registered Nurse (RN) attention daily — more than 97% of Montana nursing homes. RNs are the most trained staff who catch health problems before they become serious.
- Violations ⚠ Watch
- 15 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
5-Star Staffing Rating · Excellent nurse staffing levels
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (42%)
6 points below Montana average of 48%
Facility shows strength in staffing levels, fire safety.
The Bad
Near Montana average (3.0)
Meets federal standards, typical of most facilities
Near Montana avg (46%)
Typical for the industry
Well above median ($33,413)
Significant penalties indicating serious issues
The Ugly 15 deficiencies on record
Aug 2025
3 deficiencies
1 IJ (1 affecting multiple)
CRITICAL
(K)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Free from Abuse/Neglect
(Tag F0600)
Someone could have died · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility failed to recognize and prevent sexual abuse and neglect, and identify the re...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to ensure the care plan contained a care area and interventions regarding sexual behaviors and interactions between residents, for 2 (#s 17 an...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected multiple residents
Based on interview and record review, the facility failed to thoroughly investigate allegations and resident actions of sexual abuse for 3 (#s 9, 17, and 89) out of 28 sampled residents. This deficien...
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Jul 2024
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0582
(Tag F0582)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to provide the required forms to residents who were ending skilled Medicare Part A services, to allow the resident or responsible party the op...
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Jun 2023
5 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to protect residents from verbal and physical abuse, perpetuated by a staff member, for a resident with dementia, for 1 (#12) of 4 sampled res...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, the facility failed to implement a person-centered care plan to meet the resident's mental and psychosocial well-being for a resident with PTSD, and...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0699
(Tag F0699)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, the facility staff failed to identify and address PTSD, provide trauma-informed care, and ...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review, the facility failed to adhere to professional standards of care during medication administration pass and medications were pre-poured. This deficien...
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CONCERN
(F)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected most or all residents
Based on observation, interview, and record review, the facility failed to properly label medications by only using the residents last name on medications removed from their original container and fai...
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Jul 2022
6 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0582
(Tag F0582)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to provide completed beneficiary notices for 3 (#s 37, 41, and 48) of 3 sampled residents. This deficiency had the potential to affect any res...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, the facility failed to establish consent or develop a facility policy for continuous camera/video monitoring of residents, potentially violating a r...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Free from Abuse/Neglect
(Tag F0600)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to act on an allegation of staff to resident abuse, and the resident had a mental illness and complained about a staff member's interactions w...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to report a resident allegation of mistreatment and potential mental abuse to the State Survey Agency for 1 (#29) of 6 sampled residents. Find...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Investigate Abuse
(Tag F0610)
Could have caused harm · This affected 1 resident
Based on interview and record review, the facility failed to thoroughly investigate two allegations of mistreatment and potential mental abuse, allowing the mistreatment and potential mental abuse to ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, the facility failed to manage oxygen therapy for 1 (#8) of 2 sampled residents, which could lead to an upper respiratory infection and exacerbation ...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "What safeguards are in place to prevent abuse and neglect?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • 42% turnover. Below Montana's 48% average. Good staff retention means consistent care.
- • Multiple safety concerns identified: Federal abuse finding, 1 life-threatening violation(s), $123,000 in fines. Review inspection reports carefully.
- • 15 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
- • $123,000 in fines. Extremely high, among the most fined facilities in Montana. Major compliance failures.
- • Grade F (23/100). Below average facility with significant concerns.
About This Facility
What is Montana Veterans Home N H's CMS Rating?
CMS assigns MONTANA VETERANS HOME N H an overall rating of 3 out of 5 stars, which is considered average nationally. Within Montana, this rating places the facility higher than 99% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Montana Veterans Home N H Staffed?
CMS rates MONTANA VETERANS HOME N H's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 42%, compared to the Montana average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Montana Veterans Home N H?
State health inspectors documented 15 deficiencies at MONTANA VETERANS HOME N H during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 14 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Montana Veterans Home N H?
MONTANA VETERANS HOME N H is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility operates independently rather than as part of a larger chain. With 105 certified beds and approximately 80 residents (about 76% occupancy), it is a mid-sized facility located in COLUMBIA FALLS, Montana.
How Does Montana Veterans Home N H Compare to Other Montana Nursing Homes?
Compared to the 100 nursing homes in Montana, MONTANA VETERANS HOME N H's overall rating (3 stars) is above the state average of 3.0, staff turnover (42%) is near the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.
What Should Families Ask When Visiting Montana Veterans Home N H?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "What safeguards and monitoring systems are in place to protect residents from abuse or neglect?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the substantiated abuse finding on record.
Is Montana Veterans Home N H Safe?
Based on CMS inspection data, MONTANA VETERANS HOME N H has documented safety concerns. The facility has 1 substantiated abuse finding (meaning confirmed case of resident harm by staff or other residents). Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 3-star overall rating and ranks #1 of 100 nursing homes in Montana. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Montana Veterans Home N H Stick Around?
MONTANA VETERANS HOME N H has a staff turnover rate of 42%, which is about average for Montana nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Montana Veterans Home N H Ever Fined?
MONTANA VETERANS HOME N H has been fined $123,000 across 1 penalty action. This is 3.6x the Montana average of $34,309. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.
Is Montana Veterans Home N H on Any Federal Watch List?
MONTANA VETERANS HOME N H is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.