Heritage Crossings
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Heritage Crossings in Geneva, Nebraska has a Trust Grade of B+, indicating it is above average and recommended for potential residents. It ranks #19 out of 177 nursing homes in Nebraska, placing it in the top half of facilities, but it is only #2 out of 2 in Fillmore County, meaning there is only one other local option. The facility's performance is stable, with a consistent number of issues reported in recent years. Staffing is rated at 4 out of 5 stars, which is a strength, although the turnover rate of 56% is average, suggesting some staff changes. Notably, there have been no fines reported, indicating good compliance. However, there are areas of concern. Recent inspections found that staff failed to follow proper hygiene protocols during wound care, which could lead to cross-contamination, and there were issues with administering insulin correctly, with a staff member not knowing to prime the insulin pen before use. Additionally, there was a failure to ensure proper wound care orders were in place for one resident. These incidents highlight the need for improvements in training and adherence to health protocols, even as the facility maintains overall high ratings.
- Trust Score
- B+
- In Nebraska
- #19/177
- Safety Record
- Low Risk
- Inspections
- Holding Steady
- Staff Stability ⚠ Watch
- 56% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most Nebraska facilities.
- Skilled Nurses ✓ Good
- Each resident gets 45 minutes of Registered Nurse (RN) attention daily — more than average for Nebraska. RNs are trained to catch health problems early.
- Violations ✓ Good
- Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
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Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in staffing levels, fire safety.
The Bad
Near Nebraska avg (46%)
Frequent staff changes - ask about care continuity
Part of a multi-facility chain
Ask about local staffing decisions and management
8 points above Nebraska average of 48%
The Ugly 5 deficiencies on record
Jun 2025
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Licensure reference number 175 NAC 12-006.18
The facility failed to ensure staff wear gowns and masks while performing wound car...
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Dec 2023
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
Licensure Reference Number 175 NAC 12-006.10A2
Based on observation, record review and interview, the facility failed to ensure standards of practice followed with administrating insulin for 2 (Reside...
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Oct 2022
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
Licensure Reference Number 175 NAC 12-006.09D2c
Based on observation, interview, and record review, the facility failed to ensure that wound care orders were received for 1 (Resident 26) of 2 sampled ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
B.
An observation on 10/24/2022 at 10:55 AM revealed Resident 26 had a Positive Airway Pressure (PAP)(a device used to deliver positive air pressure to a resident's airways to prevent the airway from...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** B.
A record review of the Medication Regimen Review (MRR)(a monthly evaluation of each resident's medication orders by a Pharma...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade B+ (85/100). Above average facility, better than most options in Nebraska.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most Nebraska facilities.
- • Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
- • 56% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is Heritage Crossings's CMS Rating?
CMS assigns Heritage Crossings an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Nebraska, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Heritage Crossings Staffed?
CMS rates Heritage Crossings's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 56%, which is 10 percentage points above the Nebraska average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.
What Have Inspectors Found at Heritage Crossings?
State health inspectors documented 5 deficiencies at Heritage Crossings during 2022 to 2025. These included: 5 with potential for harm.
Who Owns and Operates Heritage Crossings?
Heritage Crossings is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by VETTER SENIOR LIVING, a chain that manages multiple nursing homes. With 68 certified beds and approximately 39 residents (about 57% occupancy), it is a smaller facility located in Geneva, Nebraska.
How Does Heritage Crossings Compare to Other Nebraska Nursing Homes?
Compared to the 100 nursing homes in Nebraska, Heritage Crossings's overall rating (5 stars) is above the state average of 2.9, staff turnover (56%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Heritage Crossings?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's high staff turnover rate.
Is Heritage Crossings Safe?
Based on CMS inspection data, Heritage Crossings has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Nebraska. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Heritage Crossings Stick Around?
Staff turnover at Heritage Crossings is high. At 56%, the facility is 10 percentage points above the Nebraska average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Heritage Crossings Ever Fined?
Heritage Crossings has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Heritage Crossings on Any Federal Watch List?
Heritage Crossings is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.