COUNTRY VILLAGE CENTER, GENESIS HEALTHCARE
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Country Village Center, Genesis Healthcare in Lancaster, New Hampshire, has a Trust Grade of C+, indicating it is slightly above average but not without its issues. It ranks #31 out of 73 facilities in the state, placing it in the top half, and is #2 out of 5 in Coos County, meaning only one local option is better. The facility is showing an improving trend, with reported issues decreasing from five in 2023 to three in 2024. However, staffing is a concern, rated at only 2 out of 5 stars, with a turnover rate of 46%, which is better than the state average but still indicates some instability. On the positive side, there are no fines on record, and the facility offers more RN coverage than 78% of other New Hampshire facilities, which is crucial for catching potential problems. However, recent inspector findings revealed serious concerns, such as improper food storage practices that could lead to foodborne illnesses and failures to adequately follow hand hygiene protocols, risking infection spread among residents. Also, there was an incident involving medication management where a nurse did not clarify a pain medication order properly, which could affect a resident's pain management. Overall, while there are strengths in RN coverage and a lack of fines, families should be aware of the staffing challenges and specific concerns raised in inspections.
- Trust Score
- C+
- In New Hampshire
- #31/73
- Safety Record
- Low Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 46% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New Hampshire facilities.
- Skilled Nurses ✓ Good
- Each resident gets 42 minutes of Registered Nurse (RN) attention daily — more than average for New Hampshire. RNs are trained to catch health problems early.
- Violations ⚠ Watch
- 14 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
Near New Hampshire average (3.0)
Meets federal standards, typical of most facilities
Near New Hampshire avg (46%)
Higher turnover may affect care consistency
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 14 deficiencies on record
Sept 2024
3 deficiencies
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, interview, and policy review, it was determined that the facility failed to store food in accordance with professional standards for food safety to prevent foodborne illness for ...
Read full inspector narrative →
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review it was determined that the facility failed to follow CDC guidelines for hand hygiene and the use of appropriate Personal Protective Equipment (PPE) t...
Read full inspector narrative →
MINOR
(B)
Minor Issue - procedural, no safety impact
Assessment Accuracy
(Tag F0641)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Resident #25
Review on 9/5/24 of Resident #25's medical record revealed no order for restraints or a care plan regarding the use...
Read full inspector narrative →
Sept 2023
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, it was determined that the facility failed to follow professional standards for clarifying...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on observation, interview, and policy review, it was determined that the facility failed to ensure that a biological was labeled with an opened date and failed to ensure that controlled drugs we...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation, interview, and policy review it was determined that the facility failed to store food in accordance to professional standards in the main kitchen.
Findings include:
Review on 9/...
Read full inspector narrative →
Jun 2023
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to follow professional standards by moving a resident who had fallen for 1 of 3 residents reviewed for accidents/neglec...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0883
(Tag F0883)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to ensure a resident was offered or provided ed...
Read full inspector narrative →
Sept 2022
6 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview and record review, it was determined that the facility failed to follow physicians orders for 1 out of 4 resi...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review it was determined that the facility failed to provide necessary treatment to prevent the development/progression of a pressure ulcer and failed to mo...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
Based on interview, record review, and policy review it was determined that the facility failed to determine what may have contributed to the fall or properly assess the resident after the fall for 1 ...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on interview, observation, and record review, it was determined that the facility failed to ensure that medications were labeled with resident identifiers, open or use by dates, and failed to se...
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0813
(Tag F0813)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, it was determined that the facility failed to follow professional standards for labeling and storage of food items for 2 of 3 kitchenettes reviewed....
Read full inspector narrative →
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0886
(Tag F0886)
Could have caused harm · This affected 1 resident
Based on interview and record review, it was determined that the facility failed to ensure surveillance testing for COVID-19 was performed for staff who were not up to date with COVID-19 vaccination b...
Read full inspector narrative →
Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New Hampshire facilities.
- • 14 deficiencies on record. Higher than average. Multiple issues found across inspections.
About This Facility
What is Country Village Center, Genesis Healthcare's CMS Rating?
CMS assigns COUNTRY VILLAGE CENTER, GENESIS HEALTHCARE an overall rating of 3 out of 5 stars, which is considered average nationally. Within New Hampshire, this rating places the facility higher than 0% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Country Village Center, Genesis Healthcare Staffed?
CMS rates COUNTRY VILLAGE CENTER, GENESIS HEALTHCARE's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 46%, compared to the New Hampshire average of 46%.
What Have Inspectors Found at Country Village Center, Genesis Healthcare?
State health inspectors documented 14 deficiencies at COUNTRY VILLAGE CENTER, GENESIS HEALTHCARE during 2022 to 2024. These included: 13 with potential for harm and 1 minor or isolated issues.
Who Owns and Operates Country Village Center, Genesis Healthcare?
COUNTRY VILLAGE CENTER, GENESIS HEALTHCARE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by GENESIS HEALTHCARE, a chain that manages multiple nursing homes. With 86 certified beds and approximately 71 residents (about 83% occupancy), it is a smaller facility located in LANCASTER, New Hampshire.
How Does Country Village Center, Genesis Healthcare Compare to Other New Hampshire Nursing Homes?
Compared to the 100 nursing homes in New Hampshire, COUNTRY VILLAGE CENTER, GENESIS HEALTHCARE's overall rating (3 stars) is below the state average of 3.0, staff turnover (46%) is near the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Country Village Center, Genesis Healthcare?
Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.
Is Country Village Center, Genesis Healthcare Safe?
Based on CMS inspection data, COUNTRY VILLAGE CENTER, GENESIS HEALTHCARE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 3-star overall rating and ranks #100 of 100 nursing homes in New Hampshire. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Country Village Center, Genesis Healthcare Stick Around?
COUNTRY VILLAGE CENTER, GENESIS HEALTHCARE has a staff turnover rate of 46%, which is about average for New Hampshire nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Country Village Center, Genesis Healthcare Ever Fined?
COUNTRY VILLAGE CENTER, GENESIS HEALTHCARE has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Country Village Center, Genesis Healthcare on Any Federal Watch List?
COUNTRY VILLAGE CENTER, GENESIS HEALTHCARE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.