COMPLETE CARE AT PROSPECT HEIGHTS LLC
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Complete Care at Prospect Heights LLC in Hackensack, New Jersey has received a Trust Grade of F, indicating significant concerns about the quality of care provided. Ranked #316 out of 344 facilities in New Jersey and #28 out of 29 in Bergen County, it is in the bottom half of options available, meaning families may want to consider other facilities. While there has been an improvement in issues reported, dropping from 9 in 2024 to 2 in 2025, the facility still has a concerning staffing turnover rate of 55%, significantly higher than the state average. Additionally, the facility has accumulated $118,483 in fines, which is higher than 87% of other New Jersey facilities, suggesting ongoing compliance issues. On a positive note, the facility does have decent quality measures with a rating of 4 out of 5 stars, and they provide more RN coverage than the average facility, which is beneficial for catching potential health issues. However, there have been serious incidents, such as a resident receiving food when they were supposed to be nothing by mouth, leading to a choking incident that required emergency intervention. Another critical finding involved improper disinfection of medical equipment, risking the transmission of infections among residents. These mixed reviews highlight both strengths and weaknesses that families should consider carefully.
- Trust Score
- F
- In New Jersey
- #316/344
- Safety Record
- High Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 55% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ⚠ Watch
- $118,483 in fines. Higher than 83% of New Jersey facilities, suggesting repeated compliance issues.
- Skilled Nurses ✓ Good
- Each resident gets 44 minutes of Registered Nurse (RN) attention daily — more than average for New Jersey. RNs are trained to catch health problems early.
- Violations ⚠ Watch
- 16 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in quality measures, fire safety.
The Bad
Below New Jersey average (3.2)
Significant quality concerns identified by CMS
Near New Jersey avg (46%)
Higher turnover may affect care consistency
Well above median ($33,413)
Significant penalties indicating serious issues
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 16 deficiencies on record
Mar 2025
1 deficiency
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interview, record review, and review of facility policies, it was determined that the facility failed to follow accepta...
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Feb 2025
1 deficiency
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on observation, record review, interview, and review of facility policies, the facility failed to screen outside vendors and ensure that Personal Protective Equipment (PPE) was worn on the COVID...
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Sept 2024
3 deficiencies
1 IJ (1 affecting multiple)
CRITICAL
(K)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Infection Control
(Tag F0880)
Someone could have died · This affected multiple residents
Based on observation, interview, record review, and policy review, the facility failed to 1.) disinfect a multi-use glucometer with an EPA (Environmental Protection Agency)
registered disinfectant for...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
Based on observation, interview, and record review, the facility failed to ensure one of eight Residents (Resident (R) 9) has the appropriate physician orders in place for the use of oxygen (O2) as we...
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MINOR
(C)
Minor Issue - procedural, no safety impact
Staffing Information
(Tag F0732)
Minor procedural issue · This affected most or all residents
Based on observation, interview and facility policy review, the facility failed to ensure the Nursing Home Resident Care Staffing Report was post where resident could view if they desire. This failure...
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Apr 2024
5 deficiencies
2 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Deficiency F0657
(Tag F0657)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** COMPLAINT#: NJ00171849
Based on observations, interviews, medical record reviews, and review of other pertinent facility documen...
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SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Deficiency F0697
(Tag F0697)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** COMPLAINT: # NJ00171849
Based on interviews, review of the medical records, and review of other pertinent facility documents, on...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
C #: NJ00171849
Based on interview and record review on 4/15/24 and 4/16/24, it was determined that the facility failed to accurately encoded a resident's wound in Minimum Data Set (MDS) assessment fo...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0676
(Tag F0676)
Could have caused harm · This affected 1 resident
COMPLAINT: # NJ00171849
Based on observation, interview, record review, and pertinent facility documents, it was determined that the facility failed to provide assistance in toileting service to 1 of ...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0725
(Tag F0725)
Could have caused harm · This affected 1 resident
COMPLAINT: # NJ00171849
Based on observations, interviews, and record review, as well as review of pertinent facility documents on 4/15/24 and 4/16/24, it was determined that the facility failed to en...
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Feb 2024
1 deficiency
1 IJ
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Accident Prevention
(Tag F0689)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** C#:NJ00171288
Based on observation, interviews, review of medical records and other facility documentation on 2/15/24, it was de...
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Oct 2022
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review it was determined that the facility failed to a.) hold a medication used to t...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review, it was determined that the facility failed to ensure that the oxygen therapy...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** b.) On 9/28/22 at 11:20 AM, the surveyor reviewed the medical records for Resident #407.
The admission Record reflected that Res...
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Feb 2020
2 deficiencies
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0658
(Tag F0658)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. On 2/18/2020 at 10:53 AM, the surveyor observed Resident #31 sitting in a wheelchair in his/her room. The resident informed t...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Tube Feeding
(Tag F0693)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review, it was determined that the facility failed to ensure the appropriate management of an enteral feeding formula. This deficient practice was identifie...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • Multiple safety concerns identified: 2 life-threatening violation(s), 2 harm violation(s), $118,483 in fines. Review inspection reports carefully.
- • 16 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
- • $118,483 in fines. Extremely high, among the most fined facilities in New Jersey. Major compliance failures.
- • Grade F (0/100). Below average facility with significant concerns.
About This Facility
What is Complete Care At Prospect Heights Llc's CMS Rating?
CMS assigns COMPLETE CARE AT PROSPECT HEIGHTS LLC an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within New Jersey, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.
How is Complete Care At Prospect Heights Llc Staffed?
CMS rates COMPLETE CARE AT PROSPECT HEIGHTS LLC's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 55%, compared to the New Jersey average of 46%. RN turnover specifically is 70%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.
What Have Inspectors Found at Complete Care At Prospect Heights Llc?
State health inspectors documented 16 deficiencies at COMPLETE CARE AT PROSPECT HEIGHTS LLC during 2020 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, 11 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Complete Care At Prospect Heights Llc?
COMPLETE CARE AT PROSPECT HEIGHTS LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by COMPLETE CARE, a chain that manages multiple nursing homes. With 196 certified beds and approximately 108 residents (about 55% occupancy), it is a mid-sized facility located in HACKENSACK, New Jersey.
How Does Complete Care At Prospect Heights Llc Compare to Other New Jersey Nursing Homes?
Compared to the 100 nursing homes in New Jersey, COMPLETE CARE AT PROSPECT HEIGHTS LLC's overall rating (1 stars) is below the state average of 3.2, staff turnover (55%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.
What Should Families Ask When Visiting Complete Care At Prospect Heights Llc?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.
Is Complete Care At Prospect Heights Llc Safe?
Based on CMS inspection data, COMPLETE CARE AT PROSPECT HEIGHTS LLC has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in New Jersey. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Complete Care At Prospect Heights Llc Stick Around?
COMPLETE CARE AT PROSPECT HEIGHTS LLC has a staff turnover rate of 55%, which is 9 percentage points above the New Jersey average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Complete Care At Prospect Heights Llc Ever Fined?
COMPLETE CARE AT PROSPECT HEIGHTS LLC has been fined $118,483 across 7 penalty actions. This is 3.5x the New Jersey average of $34,264. Fines at this level are uncommon and typically indicate a pattern of serious deficiencies, repeated violations, or failure to correct problems promptly. CMS reserves penalties of this magnitude for facilities that pose significant, documented risk to resident health or safety. Families should request specific documentation of what issues led to these fines and what systemic changes have been implemented.
Is Complete Care At Prospect Heights Llc on Any Federal Watch List?
COMPLETE CARE AT PROSPECT HEIGHTS LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.