COMPLETE CARE AT SUMMIT RIDGE

20 SUMMIT STREET, WEST ORANGE, NJ 07052 (973) 736-2000
For profit - Limited Liability company 152 Beds COMPLETE CARE Data: November 2025
Trust Grade
70/100
#122 of 344 in NJ
Last Inspection: May 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Complete Care at Summit Ridge has a Trust Grade of B, indicating it is a good choice among nursing homes. It ranks #122 out of 344 facilities in New Jersey, placing it in the top half, and #11 out of 32 in Essex County, meaning only ten local options are better. The facility is improving; issues have decreased from 13 in 2023 to 8 in 2025. Staffing is average with a 3/5 star rating and a turnover rate of 37%, which is lower than the state average of 41%. Although there are no fines on record, there are some concerning incidents, such as failure to consistently monitor medication administration and not following through on dental recommendations for several residents, which could impact their health and safety. However, the overall quality measures score is excellent at 5/5 stars, suggesting that many aspects of care are being handled well.

Trust Score
B
70/100
In New Jersey
#122/344
Top 35%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
13 → 8 violations
Staff Stability
○ Average
37% turnover. Near New Jersey's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most New Jersey facilities.
Skilled Nurses
○ Average
Each resident gets 31 minutes of Registered Nurse (RN) attention daily — about average for New Jersey. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
23 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★☆
4.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★★★
5.0
Care Quality
★★★☆☆
3.0
Inspection Score
Stable
2023: 13 issues
2025: 8 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (37%)

    11 points below New Jersey average of 48%

Facility shows strength in quality measures, fire safety.

The Bad

Staff Turnover: 37%

Near New Jersey avg (46%)

Typical for the industry

Chain: COMPLETE CARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 23 deficiencies on record

May 2025 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

Based on observation, interview, and record review it was determined that the facility failed to maintain the dignity of 2 unsampled residents during the lunchtime meal in the main dining room and 1 s...

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Based on observation, interview, and record review it was determined that the facility failed to maintain the dignity of 2 unsampled residents during the lunchtime meal in the main dining room and 1 sampled resident (#53) during a wound treatment observation. The deficient practice was evidenced by the following. 1. The surveyor observed the lunchtime meal in the main dining room on 05/22/25 at 12:23 PM. The surveyor observed as a Certified Nursing Assistant (CNA) placed a disposable clothing protector on a cognitively impaired resident. The CNA did not explain the procedure of placing the clothing protector prior to attempting to fit it over the resident's head. The clothing protector had a opening where it would be fitted over the resident's head. The opening was too small for the resident's head and got stuck with the clothing protector covering the resident's head and face. The resident became startled and tried to push the protector away from their head. The CNA was able to rip the clothing protector's opening so that it eventually fit over the resident's head. The CNA approached another cognitively impaired resident and repeated the same sequence of attempting to fit the clothing protector over the resident's head. The resident had the same startle reflex when the clothing protector became stuck over the resident's head and face. The CNA told the surveyor the clothing protectors usually have ties and not a pre-cut opening. The surveyor discussed the dignity concern with the Licensed Nursing Home Administrator (LNHA) and Director of Nursing (DON) on 5/22/25 at 1:30 pm. The LNHA and DON examined a sample of the clothing protector and confirmed the opening was very small. 2. The surveyor observed the Licensed Practical Nurse (LPN) perform a pressure ulcer treatment to Resident #53 on 5/21/25 at 1:15 PM. When the LPN completed applying medication to the wound, she applied a cover dressing. The LPN wrote her initials and the date directly on the dressing while it was on the resident. The surveyor spoke with the LPN on 5/21/25 at 2:20 PM. The surveyor discussed the observation of the LPN writing directly on the cover dressing after it had been applied to the resident. The LPN replied she should have initialed and dated the dressing before applying it to the resident as it was a dignity issue. The LPN stated that she usually writes on the dressing before she applies it to the resident. On 5/23/25 at 2:11 PM, the surveyor discussed the above observations and concerns with the LNHA, DON , and Regional RN. The Regional RN confirmed that the dressing should have been initialed and dated prior to applying it to the resident. NJAC 8:39-4.1(a)12
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to maintain the call bell within reach of the resident. This deficient practice ...

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Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to maintain the call bell within reach of the resident. This deficient practice was identified for 1 of 29 residents reviewed for accommodation of needs (Resident #57), and was evidenced by the following: On 5/22/25 at 12:37 PM, the surveyor observed Resident # 57 seated in a wheelchair with his/her overbed table and lunch tray positioned in front of them. The surveyor observed that the resident's call bell (a bell used to summon staff for assistance) was in the middle of the bed not within the resident's reach. The surveyor reviewed the medical record for Resident #57. A review of the admission Record reflected that Resident #57 was admitted to the facility with diagnoses that included but were not limited to; Diabetes Mellitus, Schizophrenia and Leukocytosis. A review of Resident #57's Annual Minimum Data Set (MDS), an assessment tool dated 3/18/25 revealed Resident #57 had a Brief Interview for Mental Status (BIMS) score of 9 out of 15 which indicated moderate cognitive impairment. Section GG indicated Resident #57 required staff assistance for activities of daily living and transfers. A review of Resident #57's Individualized Comprehensive Care Plan (CP) initiated on 3/21/23 reflected a focus area: Resident is at moderate risk for falls related to gait and balance problems with interventions that included but were not limited to; be sure the call light is within reach and encourage the resident to use it for assistance as needed. On 5/22/25 at 12:41 PM, the surveyor showed the Registered Nurse (RN) assigned to Resident #57's care the call bell. The RN acknowledged that the call bell was not within the resident's reach. The RN stated that the resident required staff assistance with wheelchair mobility and transfers and that the Certified Nursing Assistant (CNA) who set the resident up should have put the call bell within the resident's reach. On 5/22/25 at 12:51 PM, during an interview with the surveyor, the CNA assigned to Resident #57's care stated that she had set the resident up for lunch. The CNA confirmed that the resident was unable to propel themselves in the wheelchair. The CNA acknowledged that she should have placed the call bell within the resident's reach. A review of the facility's Call Bell policy, undated reflected .The purpose of this policy is to assure the facility is adequately equipped with a call light at each residents' bedside .staff will ensure the call light is within reach of resident . On 5/23/25 at 2:11 PM, the surveyor discussed the above observations and concerns with the Licensed Nursing Home Administrator, Director of Nursing and Regional Registered Nurse. NJAC 8:39- 27.1(a); 31.8 (c)(9)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0577 (Tag F0577)

Could have caused harm · This affected 1 resident

Based on observation and interview, it was determined that the facility failed to post the prior year's State of New Jersey (State) inspection results in an area that was readily accessible to residen...

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Based on observation and interview, it was determined that the facility failed to post the prior year's State of New Jersey (State) inspection results in an area that was readily accessible to residents, families, and the public. The deficient practice was evidenced by the following. The surveyor conducted a group meeting on 5/22/25 at 10:30 AM, with 5 alert and oriented residents chosen by the facility. Five of 5 residents stated they did not know where to find the State inspection results. On 5/23/25 at 12:20 PM, the surveyor looked for the most recent State inspection results on the A and B Nursing Units and was unable to locate them. On 5/23/25 at 12:30PM, during an interview with the surveyor, the Director of Nursing (DON) stated that the results of the last survey were in a binder on the shelf by the receptionist. The surveyor observed the binder on the shelf behind the kiosk, not at wheelchair level and not easily accessible to residents. On 5/23/25 at 12:35 PM, the regional Registered Nurse (RRN) acknowledged that the binder should be kept in an area that is accessible to residents and that the residents should be able to access the book without asking. On 5/23/25 at 2:11 PM, the surveyor discussed the above observations and concerns with the Licensed Nursing Home Administrator, DON and RRN. NJAC 8:39-9.4(b)(c)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

3. The surveyor observed Resident #38 awake in bed on 5/20/25 at 10:25 AM. The resident appeared to be confused and was unable to answer many of the surveyor's questions. The room contained 4 occupied...

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3. The surveyor observed Resident #38 awake in bed on 5/20/25 at 10:25 AM. The resident appeared to be confused and was unable to answer many of the surveyor's questions. The room contained 4 occupied resident beds. The surveyor greeted each of the residents and each appeared to be confused. The entire room lacked any type of decorations, personal items, bedspreads or other homelike effects. The surveyor discussed the undignified condition of the room with the LNHA and DON on 5/22/25 at 1:30 PM. No further information was provided by the facility. NJAC 8:39-4.1(a)11, 31.4 (a), (b), (c), (f) Based on observation and interview, it was determined that the facility failed to maintain the residents' living environment in a clean, sanitary, and homelike manner for 4 of 29 residents; (2 unsampled residents) and (Resident #60 and #38) reviewed. The deficient practice was evidenced by the following: 1. On 5/20/25 at 1:05 PM, the surveyor observed in an Unsampled Resident's room (Room A21), the privacy curtain was soiled with a white substance on several areas of the curtain. On 5/20/25 at 1:15 PM, the surveyor observed in an Unsampled Resident's room (Room A28), the privacy curtain was soiled with a white substance on several areas of the curtain. The surveyor observed on the wall by the headboards brown material splattered across the entire wall, ceiling tiles buckled and displaced, chipped paint on the wall by the window, and the radiator in the bathroom was rusted and soiled. On 5/23/25 at 12:15 PM, the surveyor interviewed the Regional Housekeeper (RHK), who confirmed that the privacy curtains were soiled and that the HK on the unit should be monitoring the curtains for cleanliness to provide the residents with a clean homelike environment. The RHK stated that the privacy curtains should be cleaned monthly and when needed. The RHK further confirmed that the wall in A28 should have been cleaned and the radiator in the bathroom should have been cleaned, repaired or replaced. On 5/23/25 at 2:11 PM, the surveyor discussed the above observations and concerns with the Licensed Nursing Home Administrator, Director of Nursing (DON), and Regional Registered Nurse who confirmed that the resident rooms should be cleaned to provide a clean homelike environment. 2. On 5/20/25 at 10:03 AM, during the initial tour of Resident #60's room , the surveyor observed the top dresser drawer was opened and was hanging on the opened second drawer. The third drawer handle was broken and was affixed to the drawer by one screw as opposed to two. At that time, Resident #60 stated that the drawers were in the same condition from the time of their admission. A review of the work order log from January 2025 to May 2025 did not reflect a work order for Resident #60's dresser drawer. On 5/23/25 at 1:50 PM, during a tour with the surveyor, the Director of Maintenance (DOM) stated that the furniture, lighting and bedding for the C-wing where Resident #60 resided was checked two weeks ago. The surveyor and the DOM looked at Resident #60's dresser drawer together, the DOM began to repair the dresser drawer. At that time, the DOM stated that dresser drawer should have been functional and in good working order. At that time, the DOM stated that each area had a maintenance book where any staff who observed a broken equipment or furniture could report/write a request for repair.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review, and review of pertinent facility documents, it was determined that the facility failed to administer oxygen therapy according to the physician's order f...

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Based on observation, interview, record review, and review of pertinent facility documents, it was determined that the facility failed to administer oxygen therapy according to the physician's order for 1 of 4 Residents (Resident # 20), reviewed for respiratory therapy. This deficient practice was evidenced by the following: Reference: New Jersey Statutes, Annotated Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the state of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual or potential physical and emotional health problems, through such services as case finding, health teaching, health counseling and provision of care supportive to or restorative of life and wellbeing, and executing medical regimes as prescribed by a licensed or otherwise legally authorized physician or dentist. Reference: New Jersey Statutes Annotated, Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a licensed practical nurse is defined as performing tasks and responsibilities within the framework of case finding; reinforcing the patient and family teaching program through health teaching, health counseling, and provision of supportive and restorative care, under the direction of a registered nurse or licensed or otherwise legally authorized physician or dentist. On 5/20/25 at 10:50 AM, the surveyor observed Resident #20 seated in a chair in their room with Oxygen (O2) delivered via a nasal cannula (NC) tubing, undated and attached to the O2 Concentrator at 2.5 liters per minute (LPM). The resident did not respond to the surveyor's greeting. On 5/21/25 at 12:00 PM, the surveyor observed Resident #20 seated in a chair in their room with O2 delivered via NC tubing, dated 5/20/25 attached to the O2 Concentrator at 2.5 LPM. The surveyor reviewed the medical record for Resident #20. A review of the admission Record reflected the Resident was admitted to the facility with diagnoses that included but were not limited to; chronic obstructive pulmonary disease (lung disease that blocks airflow and makes it difficult to breath) and Alzheimer's Disease. A review of the current Order Summary Report revealed an active physician's order for Oxygen at 3 LPM via NC every shift with a start date 5/11/25. A review of Resident #20's Annual Minimum Data Set (MDS), an assessment tool dated 4/15/25, revealed Resident #20 had a Brief Interview for Mental Status (BIMS) score of 0 out of 15, which indicated the resident had a severe cognitive impairment. The MDS further revealed that Resident #20 received Respiratory treatments which included oxygen therapy. A review of Resident #20's Individualized Care Plan had a focus that indicated the resident had oxygen therapy related to acute respiratory failure with hypoxia initiated 4/11/25 with interventions that included but were not limited to; Oxygen settings: Humidified Oxygen via NC at 3 LPM continuously. On 5/21/25 at 12:05 PM, during an interview with the surveyor, the Registered Nurse/Unit Manager (RN/UM), confirmed that the O2 gauge should have been set to infuse at 3 LPM. At that time the RN/UM increased the flow to 3 LPM. On 5/21/25 at 1:00 PM, during an interview with the surveyor, the Licensed Practical Nurse (LPN) confirmed that she had not checked to ensure the O2 gauge was set to infuse at 3 LPM per the physician's order. The LPN stated she was not sure why the rate was at 2.5 LPM. On 5/23/25 at 2:11 PM, the surveyor discussed the above observations and concerns with the Licensed Nursing Home Administrator, Director of Nursing and Regional Registered Nurse. NJAC 8:39-27.1 (a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

Based on observations, interviews, record review, and review of other facility documents, it was determined that the facility failed to provide pharmaceutical services in accordance with professional ...

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Based on observations, interviews, record review, and review of other facility documents, it was determined that the facility failed to provide pharmaceutical services in accordance with professional standards to ensure, a.) accurate administration of medications for Resident #70, b.) documentation of the removal of controlled dangerous substance (narcotic; with high potential for drug diversion) medication from inventory, maintained accountability, for accurate reconciliation of Resident #343, #132, #131, and #129's narcotic medications, identified during the medication storage inspection of 1 of 3 medication carts, c.) maintenance of the record keeping of the DEA Form-222 that ensured accurate ordering and receiving, narcotic inventory and reconciliation of controlled dangerous substance (narcotics medications, with high potential for abuse and are tracked with detail) identified in 1 of 14 forms reviewed and, d.) accurate receiving of narcotic medications on the required Federal narcotic acquisition forms (DEA 222 form) were completed with sufficient detail to enable accurate reconciliation identified in 1 or 14 forms reviewed and was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical regimens as prescribed by a licensed or otherwise legally authorized physician or dentist. Reference: New Jersey Statutes Annotated, Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a licensed practical nurse is defined as performing tasks and responsibilities within the framework of case finding; reinforcing the patient and family teaching program through health teaching, health counseling, and provision of supportive and restorative care, under the direction of a registered nurse or licensed or otherwise legally authorized physician or dentist. 1. On 5/22/25 at 9:37 AM, the surveyor observed the Registered Nurse (RN) who prepared 7 medications for Resident #80 that included a physician's order (PO) for enteric coated (EC) delayed release (DR) 81 milligram (mg) of Aspirin (commonly used for pain, fever, inflammation and prevention of blood clots) to be given 1 tablet by mouth one time a day for prophylaxis. The surveyor observed the RN place two (2) tablets of 81 mg chewable Aspirin, in a medication cup for administration to Resident #80. At 9:41 AM, the RN stated she was ready to administer the medication to Resident #80, locked her cart and entered the Resident's doorway. At 9:42 AM, the surveyor asked to speak with the RN outside of Resident #80's room. At 9:43 AM, the surveyor and the RN reviewed the electronic Medication Administration Record (eMAR) and the prepared medications. At that time, the RN stated that she made an error in dispensing two (2) of the chewable Aspirins for administration since the order was for one (1) tablet. The RN also acknowledged that she incorrectly prepared the chewable aspirin [immediate release] and should have prepared the physician ordered, EC DR Aspirin from the stock bottle opposed to the PO of one (1) tablet. 2. On 5/22/25 at 11:56 AM, the surveyor and Licensed Practical Nurse (LPN) who was assigned to B- unit, began the narcotic medication inspection. The shift-to-shift accountability log was signed that day, and the LPN stated that there were no errors identified during the shift change. At that time, the LPN and the surveyor observed Resident # 343's Individual Patient's Controlled Substance Administration Record (IPCSAR; declining inventory sheet used to track removal of a controlled drug from inventory) for Oxycodone Immediate Release 5 milligram (IR, mg) that showed a documentation that a pill was destroyed without the date and the reason for disposition. At that time, the LPN acknowledged the date, and the reason should have been documented. Further observation of the narcotic medication revealed the following: -Resident #132's bingo card (a multi-dose card containing individually packaged medications) contained 9 tablets of the Oxycodone IR 5 mg. The IPCSAR reflected a quantity of 10 tablets. Additionally, on May 21 at 12:13 AM, and 9:00 AM, four tablets of the Oxycodone were removed from the inventory and the nurse who removed the Oxycodone had not signed the IPCSAR. -Resident #131's plastic bag contained three (3) packets of the Buprenorphine/Naloxone Sublingual Film .The IPSCAR reflected a quantity of 4 films. -Resident #129's bingo card contained 19 tablets of Methadone 10 mg. The IPCSAR reflected a quantity of 20 tablets. -Resident #129's bingo card contained 13 tablets of Clonazepam. The IPCSAR reflected quantity of 14 tablets. On 5/22/25 at 12:20 PM, during an interview with the surveyor, LPN #2 stated she administered the medications to the residents, and should have signed when it was poured from the bingo card. 3. On 5/22/25 at 11:14 AM, the surveyor and the Regional Corporate Nurse (RCN#1) reviewed 14 of the facility provided DEA Form-222 forms together. During the accountability review Order Form 23047619 was missing. The surveyor discussed the concern with the RCN #1. 4. On 5/22/25 at 12:49 PM, the surveyor and the RCN continued to review facility's DEA Form-222 together. Order Form Number (OFM) 230347814 reflected that the facility did not complete Part 5; the number of packages received and the date the medication was received were left blank. At that time, the surveyor discussed the concern with RCN #1 regarding the failure to ensure accurate reconciliation of the narcotics inventory. On 5/23/25 at 2:15 PM in the presence of the survey team, Regional Corporate Nurse (RCN #1) , RCN#2, the Licensed Nursing Home Administrator (LNHA) and the Director of Nursing (DON), the surveyor discussed the concern regarding the RN who prepared the incorrect quantity and dosage form of medication for Resident #80, the failure to maintain accountability for accurate reconciliation of Resident # 343, #132, #131, and #129 narcotic medications, failure to maintain a system of record keeping of the DEA Form-222, the failure to comply with the required receiving procedures for narcotics to ensure accurate reconciliation of narcotic inventory. At that time, RNC#1 acknowledged the medication pass error, and the DON stated that the nurses should have ensured the right dose and right drug was administered. RNC #1 acknowledged that the 222- forms should have been signed immediately after removal, and disposals should have a date, time and reason. A review of the facility provided policy, Medication Administration dated 1/1/20, included under explanation and compliance guidelines was to ensure that that six rights of medication administration were followed: right resident, right drug, right dosage . A review of the undated, facility provided policy for Controlled Dangerous Substances (CDS) included that the facility will properly distribute, maintain, and dispense controlled substances that are stored within the backup and emergency kit. All CDS are dispensed and handled in accordance with State and Federal guidelines. No further information was provided. NJAC 8:39-29.2(d), 29.7(c)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of pertinent facility documents, it was determined that the facility ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of pertinent facility documents, it was determined that the facility failed to provide a sanitary environment that helped prevent the development and transmission of communicable diseases and infections. This was identified for 3 of 29 residents (Resident #20, #53 and #57) reviewed for infection control. The deficient practice was evidenced by the following: 1. a. On 5/20/2025 at 11:10 AM, the surveyor observed Resident #53 in their bed. The surveyor observed an oxygen concentrator (a device that enriches air with oxygen by removing nitrogen) in the room with a humidifier bottle (a plastic bottle that infuses the normal flow of oxygen with water droplets) dated 10/25/24. The oxygen concentrator was not in use. The surveyor reviewed the medical record for Resident #53. A review of the admission record reflected Resident #53 was admitted to the facility with diagnoses that included but were not limited to; Alzheimer's Disease, Diabetes Mellitus and Prostate Cancer. A review of the quarterly Minimum Data Set (MDS) an assessment tool, reflected Resident #53's Cognitive skills for Daily Decision Making were severely impaired. Section M assessed that Resident #53 had one stage 4 (full thickness tissue loss with exposed bone, tendon or muscle). A review of the current Order Summary Report (OSR) had an active physician's order (PO)with a start date 3/18/25 to apply oxygen per nasal cannula/mask at 2 liters per (LPM) minute as needed for Shortness of Breath (SOB). A review of Resident #53's Care Plan (CP) had a Focus area: The resident is on oxygen therapy when needed for periods of SOB with interventions that included but were not limited to; Administer oxygen via NC @ 3 LPM for O2 saturation below 93% in room air. On 5/21/25 at 12:45 PM, the surveyor showed the Licensed Practical Nurse (LPN) the humidifier bottle dated 10/25/24. The LPN stated that she should have checked the date on the humidifier bottle during her morning rounds but did not. On 5/21/25 at 1:05 PM, the Registered Nurse/Unit Manager (RN/UM) confirmed that the humidifier bottle should have been discarded and the bottle should be changed weekly per the facility policy. b. On 5/20/25 at 11:10 AM, the surveyor observed a sign outside of Resident #53's room that indicated the resident was on Enhanced Barrier Precautions (EBP); (an infection control practice designed to reduce the transmission of multidrug-resistant organisms in nursing homes). The surveyor observed Resident #53 was in bed on a specialty mattress. A review of Resident #53's current OSR revealed an active PO; to maintain EBP; an active PO with a start date 2/12/25 to; Cleanse sacrum area with Normal Saline every day and evening shift for wound healing; Apply Collagen Silver Alginate Pack to base of wound, and cover with a bordered gauze. On 5/21/25 at 1:15 PM, the surveyor observed the Licensed Practical Nurse (LPN) perform a pressure ulcer treatment to Resident #53's sacral wound. The LPN did not disinfect the overbed table before she placed the supplies on top of it. The LPN completed the treatment according to the physician's orders. The LPN informed the surveyor that she was done with the wound treatment and left the resident's room without disinfecting the overbed table that was used during the wound treatment. The surveyor spoke with the LPN on 5/21/25 at 2:20 PM. The surveyor discussed the observation of the LPN not disinfecting the overbed table before and after the treatment. The LPN confirmed she should have cleaned the table before she put the supplies on it and should have disinfected the table after the treatment was completed. A review of the Facility's Wound Care policy updated 5/2023 included .Clean overbed table with alcohol .return overbed table to its proper position. 2. On 5/20/25 at 11:08 AM, the surveyor observed Resident #57 in bed with two Intravenous (IV) antibiotic medication bags of Piperacillin Sod-Tazobactam (sterile bags that contained liquid antibiotic medication that had been administered) hanging on the IV pump (a device used to deliver fluids and medications directly into the bloodstream). The IV was not running and was not connected to the resident. One bag was not labeled with the date, time or initials of the nurse who administered the medication; and one bag was dated 5/20/25; no time or initials. The surveyor reviewed the medical record for Resident #57. A review of the admission Record reflected that Resident #57 was admitted to the facility with diagnoses that included but were not limited to; Diabetes Mellitus, Schizophrenia and Leukocytosis (elevated white blood cells.) A review of Resident #57's current OSR reflected an active PO with an order date 5/16/25; Piperacillin Sodium-Tazobactam IV Solution reconstituted use 3.375 gram intravenously every 8 hours for Leukocytosis. A review of Resident #57's Annual MDS dated [DATE] revealed Resident #57 had a BIMS score of 9 out of 15 which indicated moderate cognitive impairment. Section GG indicated Resident #57 required staff assistance for activities of daily living and transfers. A review of Resident #57's CP initiated on 5/21/25 included a focus area: Resident is on antibiotics for leukocytosis with interventions that included but were not limited to; ensure regular monitoring of white blood cells and administering antibiotics as prescribed. On 5/22/25 at 12:41 PM, during an interview with the surveyor, the Registered Nurse assigned to Resident #57 stated that all IV bags should be labeled by the nurse administering the medication with the date, time and initials. A review of the facility's Intravenous Therapy policy dated 4/1/24 reflected .IV tubing is changed every 96 hours or sooner if contamination is suspected or integrity of system is compromised .All IV tubing is to be labeled with date, time and initials. 3. On 5/20/25 at 10:50 AM, the surveyor observed Resident #20 seated in a chair in their room with Oxygen delivered via a NC tubing, undated and attached to the O2 concentrator at 2.5 LPM. On 5/20/25 at 11:50 AM, the surveyor observed Resident #20 with a portable oxygen tank on the back of their wheelchair and a NC tubing hanging on the back of the chair undated and not contained in a bag. On 5/21/25 at 12:00 PM, the surveyor observed a portable oxygen tank on the back of the Resident's wheelchair with a NC tubing hanging on the back of the chair undated and not contained in a bag. The surveyor reviewed the medical record for Resident #20. A review of the admission Record reflected the Resident was admitted to the facility with diagnoses that included but were not limited to; chronic obstructive pulmonary disease (lung disease that blocks airflow and makes it difficult to breath) and Alzheimer's Disease. A review of the current OSR revealed an active PO for Oxygen at 3 LPM via NC every shift with a start date 5/11/25; an active PO to change oxygen tubing and date weekly every night shift on Thursday with a start date 3/12/24. A review of Resident #20's Annual MDS dated [DATE], revealed Resident #20 had a BIMS score of 0 out of 15, which indicated the resident had a severe cognitive impairment. The MDS further revealed that Resident #20 received Respiratory treatments which included oxygen therapy. A review of Resident #20's CP included a focus that indicated the resident had oxygen therapy related to acute respiratory failure with hypoxia initiated 4/11/25 with interventions that included but were not limited to; Oxygen settings: Humidified Oxygen via NC at 3 LPM continuously. On 5/21/25 at 12:05 PM, the surveyor showed the Registered Nurse/Unit Manager (RN/UM) the NC tubing. The RN/UM confirmed that the tubing should have been dated and stored in a plastic bag when not in use. On 5/23/25 at 2:11 PM, the surveyor discussed the above observations and concerns with the Licensed Nursing Home Administrator, Director of Nursing, and Regional Registered Nurse. N.J.A.C. 8:39 - 19.4 (a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Room Equipment (Tag F0908)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review it was determined that the facility failed to a.) maintain a Packaged Terminal...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview and record review it was determined that the facility failed to a.) maintain a Packaged Terminal Air Conditioner and Heating Unit (PTAC) in safe and optimal condition in an unsampled resident's room (Room A 21-2), b.) failed to ensure that the grab bar was securely affixed to the bathroom wall next to the toilet in Resident #20's room (Room A28-2) and, c.) failed to maintain the heat register unit in Resident #57's room (Room A20-1). This deficient practice was evidenced by the following: On 5/20/25 from 1:05 PM-1:30 PM, the surveyor toured the A Nursing Unit and observed the following: -The PTAC unit in room [ROOM NUMBER]-2 had broken and missing vents. -The grab bar in the bathroom in room [ROOM NUMBER] was loose and affixed to a broken tile and there were also several missing tiles. -The base board heat register in room [ROOM NUMBER] was pulled out of the wall and was on the floor in the bathroom with exposed pipes, which were not in working order. On 5/23/25 at 12:20 PM, during an interview with the surveyor, the Director of Maintenance (DOM) confirmed that he did not always inspect the bathrooms in the resident rooms during his morning rounds and stated that he should have. The DOM stated that he did not check the maintenance log on 5/20/25 and therefore was not aware that the heat register in Room A 20 needed to be repaired. The DOM further stated that it wasn't until the Certified Nursing Assistant told him about the broken heater on 5/21/25, that he became aware of the concern and fixed it that day. The DOM confirmed that he should check the maintenance log twice daily and that the staff should record maintenance concerns in the maintenance log. A review of the Hybrid maintenance Work Order Log dated 4/9/25-5/20/25 did not include work orders for Rooms A21 or A28. The report included a work order dated 5/20/25, that the bathroom heater in room A20, was broken; came out. On 5/23/25 at 2:11 PM, the surveyor discussed the above observations and concerns with the Licensed Nursing Home Administrator, Director of Nursing, and Regional Registered Nurse. NJAC 8:39 - 31.2(e)
Apr 2023 13 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

Based on observation, interview, review of the medical record, and review of other pertinent facility documentation, it was determined that the facility failed to follow and maintain fall prevention i...

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Based on observation, interview, review of the medical record, and review of other pertinent facility documentation, it was determined that the facility failed to follow and maintain fall prevention interventions as ordered by the physician and as written on the resident's plan of care for one (1) of three (3) residents (Resident #94) reviewed for accidents. This deficient practice was evidenced by the following: On 3/10/23 at 10:36 AM, the surveyor observed Resident #94 lying in a low to the floor bed. The surveyor observed a blue floor mat that was upright on its side leaning against the right side of the bed. The surveyor did not observe a floor mat on the left side of the bed or anywhere else in the room. Resident #94 did not respond to the surveyor. On 3/16/23 at 10:50 AM, the surveyor observed Resident #94, with the bed sheet over the resident's head, lying in a low to the floor bed. The surveyor observed a blue floor mat that was upright on its side leaning against the right side of the bed. The surveyor did not observe a floor mat on the left side of the bed or anywhere else in the room. On 3/16/23 at 11:37 AM, the surveyor, in the presence of another surveyor, observed Resident #94, lying in a low to the floor bed. The surveyors observed a blue floor mat that was upright on its side leaning against the right side of the bed. The surveyors did not observe a floor mat on the left side of the bed or anywhere else in the room. The surveyor reviewed Resident #94's medical record and revealed the following: The admission Record (or face sheet; an admission summary) indicated that the resident had diagnoses which included but were not limited to unspecified dementia (a mental disorder in which a person loses the ability to think, remember, learn, make decisions, and solve problems), polyostearthritis (degenerative joint disease) and anemia (condition in which you lack enough healthy red blood cells to carry adequate oxygen to your body's tissues). The admission Minimum Data Set, an assessment tool used to facilitate the management of care, dated 01/19/23, reflected a Brief Interview of Mental Status (BIMS) score of 0 (zero) out of 15 which indicated severe cognitive impairment. The active Order Summary Report dated 3/22/23, reflected a physician's order dated 3/09/21, for bilateral floor mats when in bed every shift for s/p (status post) fall. A review of the resident's individualized care plan reflected a focused area dated 02/08/21, that the resident had an actual fall with no injury r/t (related to) poor balance and cognitive impairment. Interventions included but were not limited to, bilateral floor mats when in bed with an initiated date of 3/09/21. On 3/16/23 at 11:54 AM, the surveyor interviewed the Certified Nursing Assistant (CNA) regarding Resident #94. The CNA stated that the resident was at risk for falls and that she checked on the resident often. The surveyor asked the CNA what the purpose was for floor mats. The CNA stated that floor mats were used to prevent injury. On 3/16/23 at 11:58 AM, the surveyor asked the Licensed Practical Nurse (LPN) and the CNA to enter Resident #94's room to observe how the one floor mat was placed on its side and not flat on the floor. The LPN and CNA confirmed that the placement of the one floor mat was not correct. The surveyor asked the LPN how an order for bilateral floor mats should be placed. The LPN stated that the floor mats should be placed on both sides of the bed on the floor. She added that the reason was in case the resident fell out of bed the mats would protect them. The CNA added that the staff on 3-11 shift usually put them down. On 3/16/23 at 12:02 PM, the surveyor asked the A wing Unit Manager (UM) what the expectation of floor mats were. The UM stated that floor mats should be in place at the resident's bedside, flat on the floor. On 3/16/23 at 12:04 PM, the surveyor and the UM went to Resident #94's room. The surveyor asked the UM if the floor mat that was observed was supposed to be upright. The UM stated that the floor mat was not supposed to be upright and that it should be flat on the floor. The surveyor asked the UM if there was a second floor mat in the resident's room. The UM confirmed that there was only one floor mat. She then proceeded to place the one floor mat flat on the floor on the right side of the resident's bed. On 3/21/23 at 01:09 PM, the surveyor, in the presence of the survey team, notified the Licensed Nursing Home Administrator (LNHA), Director of Nursing (DON) and Regional Clinical Supervisor (RCS) the above findings that Resident #94's floor mats were not appropriately placed according to a physician's order during multiple observations. On 3/22/23 at 11:25 AM, in the presence of the survey team and the RCS, the DON stated that she looked into Resident #94's floor mats and that the resident had the floor mats but that when the CNA provides care they sometimes forgot to put them down. She added that the CNA does not want to step on them [floor mats]. At that same time, the surveyor notified the DON that there was only one floor mat in the room during all observations and that the staff had confirmed that there was only one floor mat. The surveyor then asked the DON if there should have been two floor mats in the room and placed flat on the floor. The DON stated that there should have been two floor mats and that they should have been down on the floor. A review of the facility provided policy titled, Falls and Fall Risk, Managing with an updated date of 10/2022, included the following: Policy Statement Based on previous evaluations and current data, the staff will identify interventions related to the resident's specific risks and causes to try to prevent the resident from falling and to try to minimize complications from falling Resident-Centered Approaches to Managing Falls and Fall Risk 1. The staff, with the input of the attending physician, will implement a resident-centered fall prevention plan to reduce the specific risk factor(s) of falls for each resident at risk or with a history of falls. 2. If a systematic evaluation of a resident's fall risk identifies several potential interventions, the staff may choose to prioritize interventions (i.e., to try one or a few at a time, rather than many at once) . 7. In conjunction with the attending physician, staff will identify and implement relevant interventions (e.g., hip padding or treatment of osteoporosis, as applicable) to try to minimize serious consequences of falling. N.J.A.C. 8:39-27.1 (a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review, and review of other pertinent facility documentation, it was determined that the facility failed to: a) administer Tube Feeding (nutrition received thro...

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Based on observation, interview, record review, and review of other pertinent facility documentation, it was determined that the facility failed to: a) administer Tube Feeding (nutrition received through a flexible tube surgically inserted into the stomach) per the physician's order, b) document the total volume (TV) according to physician's order, and c) properly label the Tube Feeding (TF) bag according to the standard of clinical practice. This deficient practice was identified for one (1) of two (2) residents, (Resident #24) reviewed for receiving nutrition via TF and was evidenced by the following: On 3/10/23 at 11:52 AM, the surveyor interviewed the Licensed Practical Nurse/Unit Manager (LPN/UM). The LPN/UM informed the surveyor that Resident #24 was on TF. On 3/10/23 at 12:01 PM, the surveyor observed the resident laying on the bed with the head of the bed elevated, and non-verbal. The surveyor observed that the resident had a TF formula hanging on a pole, attached to a TF pump, and infusing at a rate of 75 ml/hr (milliliters per hour). The resident's admission Record (or face sheet, an admission summary) reflected that the resident was admitted to the facility with diagnoses that included Unspecified Dementia without behavioral disturbance, type two (2) diabetes mellitus without complications (a chronic disease characterized by high levels of sugar in the blood), unspecified systolic (congestive) heart failure (occurs when the heart does not pump blood effectively), essential hypertension (elevated blood pressure), aphasia following cerebral infarction (a loss of ability to produce or understand language due to stroke), and gastrostomy status (a surgical procedure used to insert a tube, often referred to as a G-tube, through the abdomen and into the stomach). The 01/18/23 Comprehensive Minimum Data Set (CMDS), an assessment tool used to facilitate care management, revealed cognitive skills for daily decision-making were severely impaired. The 01/18/23 CMDS revealed that the resident had a TF. The March 2023 Order Summary Report (OSR) revealed a physician's orders as follows: Order date 02/23/23 7:44 AM and d/c (discontinue) date 3/10/23 5:21 PM for Enteral feed order one time a day Fibersource HN (a nutritionally complete tube feeding formula with fiber) at 75 ml/20 hr continuous up at 4 (four) PM and down once TV (total volume): 1500 ml/day is infused-providing 1800 kcal/day (kilo calorie per day), 81 g (gram) of PRO (protein). Order date 3/10/23 at 5:21 PM Enteral feed order one time a day Fibersource HN at 80 ml/18 hr continuous up at 4 PM and down once TV: 1440 ml/day is infused, providing 1728 kcal/day, 77.8 g of PRO. The above order for Fibersource HN was transcribed into an electronic Medication Administration Record (eMAR) and signed as administered daily in the March 2023 eMAR. The enteral feed order total volume infused in 24 hrs amount was documented from 3/11/23 through 3/19/23 for a TV of 1500 ml by nurses. Further review of the medical records showed that the physician's order on 3/10/23 for Fibersource HN TV of 1440 ml/day was not followed as shown on the March 2023 eMAR signed by nurses from 3/11/23 through 3/19/23 as 1500 ml TV. On 3/23/23 at 8:32 AM, the surveyor observed the resident laying on the bed with the head of the bed elevated with eyes closed. The TF was infused via a pump hung on a pole at 70 ml/hr with a total fed (TV) at 1134 ml registered on the pump machine. At that same date and time, the surveyor immediately looked for the assigned nurse and went to the B unit nursing station. The Unit Clerk (UC) informed the surveyor that the nurse was probably in another resident's room. Then, the surveyor asked for the LPN/UM, and the UC responded that she will get back to the surveyor. On 3/23/23 at 8:37 AM, the surveyor interviewed the LPN/UM, and later on, Licensed Practical Nurse#1 (LPN#1) came. The surveyor asked the LPN/UM and LPN#1 regarding the resident's order for TF. LPN#1 informed the surveyor that she was not the one who hung the TF because it was ordered to start and hung at four (4) PM, and was not the nurse who set up the TF, it was the 3-11 PM shift nurse from yesterday (3/22/23). The LPN further stated that she had to check first the eMAR for the actual order. On that same date and time, both the surveyor, LPN/UM, and LPN#1 went inside the resident's room and observed that the resident's TF was infusing at a rate of 70 ml/hr. The resident's TF bag that was hung on the pole had the resident's name, date and time started (3/22/23 at four (4) PM). The TF bag had incomplete information because the TF order (ml/hr rate) was left blank. Afterward, the surveyor followed the LPN/UM in the B unit nursing station to check the resident's order for TF. LPN#1 left and continued her medication administration to other residents. The LPN/UM stated that the resident's order for TF was Fibersource HN at 80 ml/hr continuous up at four (4) PM and down once TV 1440 ml/day is infused. Furthermore, the LPN/UM stated that LPN#2 was the one who worked on 3/22/23 and hung the TF of the resident. The LPN/UM indicated that she will get back to the surveyor for LPN#2's phone number. The surveyor asked the LPN/UM why the order was not followed for TF, and the LPN/UM stated that I do not know these nurses, they are not checking. On 3/23/23 at 8:43 AM, the surveyor observed the resident in their room with TF infusing at 70 ml/hr, TV fed 1148 ml with 292 ml remaining to be infused according to the TF pump machine monitor. On 3/23/23 at 8:50 AM, the surveyor observed the Director of Nursing (DON) inside the resident's room and checked the TF machine that was infusing at 70 ml/hr at that time. The surveyor observed the DON wrote 70 ml/hr at the TF bag where the blank information for the TF order was previously seen by the surveyor and the LPN/UM. On that same date and time, the surveyor interviewed the DON after the DON left the resident's room. The DON stated that she did not know who changed the TF because she left around 4:30 PM yesterday (3/22/23) and had checked the resident to make sure that the TF was on the right TV according to the physician's order. The DON further stated that she had to make sure that the nurses are documenting and following the TV after the surveyor's inquiry on why the TV of 1440 ml/day for 80 ml/hr was not followed as seen on the March 2023 eMAR that nurses were documenting TV of 1500 ml/day. The surveyor asked the DON why she wrote 70 ml/hr on the TF bag if the physician's order was 80 ml/hr, and the DON did not respond. Furthermore, the DON informed the surveyor that when she checked the TF yesterday (3/22/23) before leaving the facility, the TF rate was wrong and that she had to correct it, that was why she did not know who changed the rate again to 70 ml/hr. She further stated that the nurses who signed 1500 ml TV were just not checking. On 3/23/23 at 9:19 AM, the surveyor interviewed LPN#1. LPN#1 showed the surveyor how to operate the TF pump machine and explained that the TF machine shows the rate (ml/hr), TV fed, and the lower rate was the remaining TV to be infused. LPN#1 showed also that the nurse who initiated the four (4) PM TF will set up also the TV in the machine. LPN#1 acknowledged that the rate should have been at 80 ml/hr and the TV was 1440 ml. LPN#1 stated that the physician's order for 80 ml/hr and 1440 ml should have been followed. On that same date and time, the LPN/UM came and checked the TF bag and stated that the 70 ml/hr was not written earlier when both the surveyor and LPN/UM checked the resident. The LPN/UM further stated that she did not know who wrote that rate on the TF bag. The surveyor notified the LPN/UM that it was the DON who was inside the resident's room earlier. On 3/23/23 at 9:52 AM, the surveyor called LPN#2 for an interview, and LPN#2 did not respond to the call. On 3/23/23 at 01:29 PM, the survey team met with the Licensed Nursing Home Administrator (LNHA), Associate Regional Director (ARD), DON, and Regional Clinical Supervisor (RCS), and were made aware of the above findings. The DON stated that the facility recognized an oversight for TF for not following the 80 ml/hr and not documenting 1440 ml TV in the March 2023 eMAR, I'm lost for words. On 3/24/23 at 10:36 AM, the survey team met with the LNHA, DON, Regional Administrator (RA), and Regional Dietician. At that same time, the Regional Dietician stated that when Resident #24 was admitted to the facility, it was the Regional Dietician who did the resident's nutrition assessment. She further stated that the resident came in with edema (swelling caused by too much fluid trapped in the body's tissues), later, was noted with weight loss, stabilized, then was transferred back to the hospital. The Regional Dietician informed the survey team that when the resident came back from hospitalization, the resident was reassessed, and TF was adjusted to keep the resident stable. Furthermore, the Regional Dietician stated that the resident was on 80 ml/hr for 18 hrs/day with a total of 1440 ml. The Regional Dietician acknowledged that the physician's order for TF should have been followed. The Regional Dietician further stated that there was no negative effect on the resident. A review of the undated facility's Basic Guidelines for Enteral Feeding Policy that was provided by the DON included that TF should be delivered by nursing as ordered by a physician, and all changes in TF should be accompanied by a physician's order. On 3/28/23 at 12:03 PM, the survey team met with the LNHA, RA, and DON, and there was no additional information provided by the facility team. NJAC 8:39-27.1(a)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

Based on observation, interview, record review, and review of other facility provided documents, it was determined that the facility failed to maintain the necessary respiratory care and services for ...

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Based on observation, interview, record review, and review of other facility provided documents, it was determined that the facility failed to maintain the necessary respiratory care and services for a resident who was receiving oxygen (O2) treatment according to standards of practice. This deficient practice was identified for one (1) of one (1) resident (Resident #24) reviewed for respiratory care. This deficient practice was evidenced by the following: On 3/10/23 at 12:01 PM, the surveyor observed Resident#24 laying on the bed with the head of the bed elevated, and non-verbal. The surveyor observed that the resident had oxygen in use at 2LPM (two liters per minute) via a nasal cannula (consisting of two hollow prongs projecting from a hollow face piece) attached to a humidified oxygen concentrator (a medical device that gives extra oxygen). The resident's admission Record (or face sheet, an admission summary) reflected that the resident was admitted to the facility with diagnoses that included Unspecified Dementia without behavioral disturbance, type two (2) diabetes mellitus without complications (a chronic disease characterized by high levels of sugar in the blood), unspecified systolic (congestive) heart failure (occurs when the heart does not pump blood effectively), essential hypertension (elevated blood pressure), aphasia following cerebral infarction (a loss of ability to produce or understand language due to stroke), and gastrostomy status (a surgical procedure used to insert a tube, often referred to as a G-tube, through the abdomen and into the stomach). The 01/18/23 Comprehensive Minimum Data Set (CMDS), an assessment tool used to facilitate care management, revealed cognitive skills for daily decision-making were severely impaired. The CMDS did not reflect that the resident was on oxygen. A review of the March 2023 Order Summary Report revealed that there was no order for oxygen. The personalized care plan did not reflect that the resident was on oxygen and there were no interventions for respiratory care. The Progress Notes (PN) for Skilled Charting dated 3/12/23 electronically signed by the Licensed Practical Nurse (LPN) revealed that the resident was on 3LPM via NC (nasal cannula). The PN with an effective date of 3/13/23 at 10:26 PM showed that the Registered Nurse (RN) documented that Resident #24 was in bed, head of the bed elevated, and with O2 at 2LPM via NC. On 3/16/23 at 10:40 AM, the surveyor interviewed the Licensed Practical Nurse/Unit Manager (LPN/UM) regarding the care plan and O2 use. The LPN/UM informed the surveyor that the resident on O2 should have an order and care plan. The LPN/UM stated that the care plan and physician order for O2 should be initiated on admission and when the resident started to use the O2. On that same date and time, the surveyor notified the LPN/UM of the above findings. The surveyor asked the LPN/UM why the resident had no order and care plan for O2 when the surveyor observed the resident with O2 in use on 3/10/23 and nurses documented on 3/12/23 and 3/13/23 the resident with O2 use, and the LPN/UM stated: I do not know. The LPN/UM acknowledged that the resident had been using the O2 and was unable to state when the resident started to use the O2. Furthermore, the LPN/UM stated that it was the nurse's responsibility, specifically the UM and the DON to initiate the care plan for the resident. On 3/21/23 at 01:03 PM, the survey team met with the Licensed Nursing Home Administrator (LNHA), DON, and Regional Clinical Supervisor (RCS) and were made aware of the above findings. On 3/22/23 at 11:04 AM, the survey team met with the RCS and the DON. The DON discussed the resident's other concerns except for the O2 findings. The surveyor followed up with the facility team about what happened and why the resident was seen with O2 in use with no order and no care plan. The DON stated, can I get back to you with that? A review of the facility's Care Plans, Comprehensive Person-Centered Policy with an updated date of 10/2022 that was provided by the DON included that the resident population in the long-term and sub-acute care plans need to be initiated on admission, after significant clinical changes and updated as needed. UM will be responsible to oversee the care plans that are being reviewed periodically by nursing staff. Care plan problems are to be identified on admission, through interdisciplinary, and after significant clinical areas arise. Standardized care plans are to be modified on the computer to meet the clinical needs of the resident. A review of the facility's Respiratory Management Policy updated 2023 that was provided by the DON included that patients will be assessed for the need for respiratory services as part of the nursing assessment process. On 3/28/23 at 12:03 PM, the survey team met with the LNHA, Regional Administrator, and DON, and there was no additional information provided by the facility team. NJAC 8:39-11.2 (e)(1)(2)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of facility provided documents, it was determined that the facility f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of facility provided documents, it was determined that the facility failed to ensure that all medications were administered without error of 5% or more. During the medication observation conducted on 3/20/23, the surveyor observed four (4) nurses administer medications to four (4) residents. There were 29 opportunities, and two (2) errors were observed which resulted in a medication error rate of 6.9%. This deficient practice was identified for two (2) of four (4) nurses that administered medications to two (2) of four (4) residents (Resident #344 and Resident #31) and was evidenced by the following: 1) On 3/20/23 at 8:48 AM, the surveyor observed the Licensed Practical Nurse (LPN) take Resident #344's vitals, exited the room and cleaned the blood pressure cuff. On 3/20/23 at 8:53 AM, the surveyor observed the LPN prepare medications for Resident #344. The medications included the following: - Docusate 100 milligram (mg), 1 (one) tablet two times a day for constipation - Pantoprazole (or Protonix, a medication used to treat certain stomach and esophagus problems) 40 mg, 1 (one) tablet orally two times a day -Heparin 5000 unit/milliliters (ml), Inject 5000 unit subcutaneously every 12 hours for VTE (venous thromboembolism; a medication used to prevent a blood clot formation in the vein) -Ciprofloxacin ophthalmic solution 0.3%, Instill 1 (one) drop in left eye every 4 (four) hours for eye infection for 6 (six) days. Give while awake. -Metoprolol Succinate oral capsule extended release (ER) 24-hour sprinkle 25 mg, 1 (one) capsule orally one time a day for HTN (hypertension; high blood pressure) hold if systolic blood pressure is less than 100, HR (heart rate) less than 60. Give with meals. At that time, the LPN stated she would hold the administration of Metoprolol since breakfast had not arrived to be served to the residents in the unit. On 3/20/23 at 9:03 AM, the surveyor observed the LPN was about to administer the Ciprofloxacin eye drop into Resident #344's right eye. The surveyor stopped the LPN from continuing the medication administration of the Ciprofloxacin eye drop and asked the LPN to review the physician order (PO) for that medication. On 3/20/23 at 9:07 AM, the surveyor and the LPN reviewed the electronic medication administration record (eMAR) for the Ciprofloxacin. The LPN confirmed the eMAR indicated to administer the Ciprofloxacin eye drop into the left eye only. At that time, during an interview with the surveyor, the LPN stated it was important for medications to be administered as ordered because it could have caused side effects and, in this case, antibiotic resistance. The surveyor reviewed the medical records for Resident #344. The admission Record (face sheet, an admission summary) reflected, Resident #344 was admitted to the facility with diagnoses that included, unspecified acute conjunctivitis (eye infection) left eye, unspecified cataract. The admission Minimum Data Set (aMDS), an assessment tool used to facilitate the management of care, dated 3/19/23, reflected that the resident had a Brief Interview of Mental Status (BIMS) score of 13 out of 15 which indicated that the resident was cognitively intact. The resident's electronic Medication Administration Record (eMAR) reflected a PO dated 3/14/23, for Ciprofloxacin ophthalmic solution, instill 1 (one) drop in the left eye every 4 hours for eye infection for 6 days. Give while awake. 2) On 3/20/23 at 10:45 AM, the surveyor observed the Registered Nurse (RN) prepare medications for Resident #31. The medications included the following: -Aspirin 81 mg enteric coated, 1 (one) tablet daily -Ferrous Sulfate (iron vitamin) 325 mg, 1 (one) tablet daily -Lamotrigine (used to treat seizures) 25 mg, 1 (one) tablet every 12 hours -Levetiracetam [Keppra] (used to treat seizures) 750 mg, 2 (two) tablets every 12 hours -Lisinopril (used to treat HTN) 20 mg, 1 (one) tablet in the morning -Magnesium Oxide (supplement) 420 mg, 1 (one) tablet two times a day -Multi-vitamin/Minerals, 1 (one) capsule one time a day - Cyclosporine emulsion (helps to increase tear production) 0.05%, instill 1 (one) drop in both eyes every 12 hours for dry eye On 3/20/23 at 11:00 AM, the RN stated she had 7 (seven) pills in the medication dose cup and the cyclosporine eye drop container. On 3/20/23 at 11:05 AM, the RN confirmed with the surveyor that she was ready to administer medications to Resident #31. On 3/20/23 at 11:07 AM, the RN and the surveyor entered Resident #31's room. The surveyor stopped the RN from continuing the medication administration and asked the RN to review the PO. On 3/20/23 at 11:08 AM, the surveyor and the RN reviewed the eMAR for the Levetiracetam. The RN stated she should have prepared to administer two (2) tablets instead of one (1) tablet. At that time, the RN stated it was important to administer the medication as ordered and in this case the resident had a history of seizure. Administration of a lower dosage to the resident could have resulted in breakthrough seizures. The surveyor reviewed the medical records for Resident #31. A review of the admission record reflected, Resident # 31 was admitted to the facility on [DATE] with diagnosis that included, other seizures, unspecified sequelae of cerebral infarction and cognitive communication deficit. According to the aMDS, dated [DATE], reflected that the resident had a BIMS score of 6 (six) out of 15 which indicated that the resident had a severely impaired cognition. The resident's Clinical Physician Orders reflected a PO dated 02/13/23 for Levetiracetam 750 mg, give 2 (two) tablets every 12 hours for seizures. A review of the resident's eMAR reflected Levetiracetam 750 mg, give 2 (two) tablets every 12 hours for seizures, order dated 02/13/23 with an administration schedule at 09:00 AM and 21:00 PM. On 3/21/23 at 01:16 PM, in the presence of the survey team, the Regional Clinical Supervisor (RCS), the Licensed Nursing Home Administrator (LNHA) and the Director of Nursing (DON), the surveyor discussed the concerns involving the medication administration observation. On 3/22/23 at 11:14 AM, in the presence of the survey team, the RCS, and the LNHA, the DON stated she attempted to provide education to the RN who refused to sign. No further information was provided. A review of the facility provided policy Medication Administration updated 10/2022 included under Policy Statement, Medications shall be administered in a safe and timely manner, and as prescribed. Policy Interpretation and Implementation included the following: 2. Medications must be administered in accordance with the orders, including any required time frame. 3. Medications must be administered within one (1) hour of their prescribed time frame unless otherwise specified (for example, before and after meal orders). 5. The individual administering the medication must check the label against the Physician's orders to verify the right resident, right medication, right dosage, right time, right method (route) of administration before giving the medication. 12. New personnel authorized to administer medications will not be permitted to prepare or administer medication until they have been oriented to the medication administration system used by the facility. NJAC 8:39-11.2(b), 29.2(d)
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

Complaint # NJ00152736 Complaint # NJ00154046 Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to ensure the safe and appetizing ...

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Complaint # NJ00152736 Complaint # NJ00154046 Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to ensure the safe and appetizing temperatures of hot food, cold food and drinks served to the residents. This deficient practice was identified for 2 (two) of 2 (two) residents, (Residents #80 and #27) confirmed during the lunchtime meal service on 3/22/23 for 2 (two) of 2 (two) nursing units tested for food temperatures by two surveyors and was evidenced by the following: On 3/22/23 at 11:52 AM, the surveyors and the Food Service Director (FSD) were on the A-Wing unit observing lunch tray distribution. At 11:57 PM, surveyor #1 pulled a tray from the food truck (Cart 1) in the A-Wing unit. The surveyor observed that Certified Nursing Assistants (CNA) began to deliver meal trays to residents at 11:55 AM. After the last meal tray was delivered to a resident at 12:13 PM, the surveyors took the temperatures of the following items (regular consistency) in the presence of FSD with calibrated thermometers: Coffee 142.2 degrees F Mashed Potato 124 degrees F Open Faced Roast Pork Sandwich 122.4 degrees F Herbed [NAME] Beans 109.9 degrees F Lemon Cake 71.6 degrees F Cranberry Juice 59 degrees F On 3/22/23 at 12:34 PM, surveyor #1 pulled a tray from the food truck (Cart 1) on the B-Wing Unit. The surveyors observed the CNA began to deliver meal trays to residents at 12:35 PM. After the last meal tray was delivered to a resident at 12:45 PM, the surveyors took the temperatures of the following items (regular consistency): Coffee 151.1 degrees F Mashed Potato 136.6 degrees F Open Faced Roast Pork Sandwich 124.6 degrees F Herbed [NAME] Beans 114 degrees F Tossed Salad 66 degrees F Lemon Cake 73 degrees F On 3/22/23 01:10 PM, the surveyor interviewed the FSD who agreed that the temperatures of the food were not maintained at an appetizing temperature to the residents but thinks the time from when the trays arrive on the unit and when the CNA start passing out the trays takes too long which in turn makes the temperature of the foods drop. NJAC 8:39-17.4(e)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0805 (Tag F0805)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, review of the medical record and review of pertinent facility documentation, it was determined ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, review of the medical record and review of pertinent facility documentation, it was determined that the facility failed to provide the correct consistency of diet according to physician's order. This deficient practice was identified for one (1) of twenty-nine (29) sampled residents (Resident #81) during dining observation. The deficient practice was evidenced by the following: On 3/16/23 at 12:37 PM, the surveyor observed Resident #81 seated in a wheelchair in the main dining room with their lunch meal on the table in front of him/her. The surveyor observed Resident #81's lunch plate had two whole chicken thighs on it. The surveyor then reviewed Resident #81's lunch meal ticket which included the following: CHOPPED MEATS ONLY. The meat served to Resident #81 was not chopped and was not the correct consistency of diet ordered. On 3/16/23 at 12:38 PM, the surveyor interviewed the Dietary Aide (DA) who had plated Resident #81's lunch from the steam table. The surveyor asked the DA what the process was for plating and serving the correct consistency of diet for residents. The DA stated that the staff would come up to the steam table with the meal ticket and the staff would read the meal ticket to her and that she would plate what was read to her. On 3/16/23 at 12:39 PM, the surveyor asked the DA to look at the meal ticket and lunch plate of Resident #81. The DA confirmed that the consistency of the meat on the plate was not correct and it was not the consistency that was listed on the meal ticket. The DA stated that Resident #81's diet must have changed yesterday. She added that the staff would tell me what was on the resident's meal ticket and then I would plate it. The DA then removed the incorrect plated meal from Resident #81. The DA then plated chopped chicken and then brought it over to Resident #81. On 3/16/23 at 12:41 PM, the surveyor asked Resident #81 which staff member brought over the original lunch plate. Resident #81 could not tell the surveyor which staff member it was. On 3/16/23 at 12:42 PM, the surveyor asked a Certified Nursing Assistant (CNA) that was in the main dining room what the process was for serving the resident's meal. The CNA stated that the staff place the meal tickets on the table in front of the resident. The staff then take the meal ticket to the steam table and the staff show the DA the meal ticket. The staff then bring the meal to the resident. On 3/20/23 at 12:23 PM, the surveyor observed the plating and serving of meals in the main dining room. The surveyor observed several staff members take the meal ticket from the table and read what the diet on the meal ticket was to the DA. The DA then would plate what the staff told her and give the plate to the staff member to bring to the resident. On 3/20/23 at 12:34 PM, the surveyor observed a Recreation Aide (RA) get the meal ticket that was in front of Resident #81 and brought it to the steam table. The RA told the DA the name (Resident #81) that was on the meal ticket. The RA did not tell the DA what the diet consistency was. The DA plated chopped chicken pot pie. The RA then brought the plate to Resident #81. On 3/20/23 at 12:38 PM, the surveyor interviewed the RA who stated that it was her first day and she was being trained. The surveyor asked why she did not tell the DA what the diet consistency was. The RA stated that she took the meal ticket to the DA and told the DA who the meal ticket was for. She added that she had not been trained yet and that it was her first time to do it. The surveyor then reviewed Resident #81's medical record. A review of the admission Record (AR; or face sheet; an admission summary) indicated that the resident had diagnoses which included but were not limited to schizoaffective disorder bipolar type (a mental illness that can affect your thoughts, mood and behavior), major depressive disorder (a mental condition characterized by a persistently depressed mood and long-term loss of pleasure or interest in life) and anxiety disorder (mental health disorder characterized by feelings of worry, anxiety, or fear that are strong enough to interfere with one's daily activities). A review of the quarterly Minimum Data Set, an assessment tool, dated 01/05/23 reflected a Brief Interview of Mental Status (BIMS) score of 15 out of 15 which indicated intact cognition. A review of the active Order Summary Report dated 3/24/23, reflected a physician's order dated 02/02/23, for Regular diet regular texture, Thin Liquids consistency, Provide Lactaid milk, CHOPPED MEAT for Lactose Intolerance. A review of the resident's individualized care plan reflected a focused area dated 10/24/19, that the resident has oral/dental health problems r/t (related to) Poor oral hygiene. Interventions included but were not limited to, Diet as Ordered: Regular diet, double portions with 2 (two) PM and H.S. (at bedtime) snack. Consult with dietitian and change if chewing/swallowing problems are noted. A review of the Speech Therapy SLP Evaluation and Plan of Treatment for Certification Period of 02/02/23 to 4/25/23 included the following: Factors Supporting Medical Necessity Current Referral-Reason for Referral: Patient referred to ST due to difficulty chewing/swallowing meat. Precautions- .diet: regular, chopped meat only, thin liquids Oral Peripheral Exam Oral/Dental-Dentition=Other (poor dentition w/(with) minimal teeth) A review of the Speech Therapy Discharge Summary with dates of services 02/02/23 to 02/22/23 included the following: Objective Progress/Functional Comparison with Goals Comments: pt w/ prolonged/effortful mastication and expulsion w/ regular meat . Discharge Status and Recommendations Diet Recs (recommendations)-Solids=Regular textures, Mechanical Soft/Chopped textures A review of the Dental Consultation dated 3/07/22 included the following: Treatment notes: .patient has several non restorable asymptomatic retained root tips . A review of the Dental Consultation dated 3/02/23 included the following: Treatment notes: .Pt has generalized breakdown of entire dentition . A review of the Resident Profile Details provided by the facility included the following: Diet: Regular CHOPPED MEATS ONLY On 3/21/23 at 9:33 AM, the surveyor interviewed the Dietician regarding Resident #81. The Dietician stated that she typically recommends the diet for the residents. She stated that Resident #81 was recently downgraded to a chopped diet because the resident complained that it hurt to chew. She added that the resident needed to see a dentist but that the resident did not want to. The Dietician stated that the Speech Therapist did an evaluation and recommended a downgrade to chopped in the beginning of February. The surveyor then asked the Dietician what would happen if Resident #81 received meat that was not chopped consistency. The Dietician stated that the resident would not have swallowing or choking issues but that the resident might not be able to eat it [meat]. She added that the resident's issue was with chewing. On 3/21/23 at 9:39 AM, the surveyor interviewed the Food Service Director (FSD) regarding the process of plating and serving food in the main dining room. The FSD stated that the meal ticket goes to the table where the resident is seated first. The Recreation Aides and the CNA's takes the meal ticket to the Dietary staff member that is plating the food from the steam table and then shows the Dietary staff member the meal ticket. She added that the [NAME] takes responsibility to ensure the consistency given is correct. On 3/21/23 at 9:45 AM, during surveyor interview, the Regional Director of Operations for Dietary stated that it was a team effort between nursing and dietary and that the person that serves the resident at the end is responsible. On 3/21/23 at 11:16 AM, the surveyor interviewed the Director of Recreation (DR) regarding the process of serving meals in the main dining room. The DR stated that the recreation department staff help with serving food to the residents. The DR stated that Dietary staff place the meal tickets on the tables. She added that recreation staff and CNA's take the ticket to the steam table and tell the resident's name and diet to the person plating the food. The staff then bring the food and the meal ticket to the resident. The surveyor asked the DR what the importance of the correct diet being served was. The DR stated that it was for safety reasons. The surveyor then told the DR the observation the surveyor had of the RA not telling the [NAME] the diet consistency of Resident #81. The DR stated that the [NAME] knew Resident #81. On 3/21/23 at 01:09 PM, in the presence of the survey team, the surveyor told the Licensed Nursing Home Administrator (LNHA), the Director of Nursing (DON) and the Regional Clinical Supervisor of the concern that Resident #81 was provided an incorrect consistency of meat, the meat was not chopped according to the physician's order. The surveyor also told the concern that there was not a consistent process among the staff observed and interviewed to ensure residents received the correct consistency of diet that was ordered by a physician. On 3/22/23 at 10:39 AM, in the presence of the survey team and the Regional Licensed Nursing Home Administrator (RLNHA), the Director of Rehab (DoR) stated that Resident #81 verbalized that he/she had a hard time chewing and was assessed by the Speech Therapist. She stated that the appropriate diet was chopped and smaller consistency. She added it was only for meat and not all protein. She stated that the resident was safe with any consistency, that it was a preference and not for aspiration [issues]. The DoR stated that chicken was not a meat and that it was considered a poultry. The DoR stated that the resident had a dentition (the makeup of a set of teeth including their kind, number, and arrangement) issue and that the resident was able to chew it [chicken] but that the resident liked it smaller to chew. On that same date and time, the surveyor then asked if a resident's meal ticket had regular diet on it, should the resident receive a regular diet. The RLNHA stated that he assumed so. He added that staff are supposed to follow the diet order. The RLNHA then stated that the process needs to be tweaked and that the facility educated the dining room staff, not that there was noncompliance. The surveyor then asked what the process for serving the meal should be to ensure the correct consistency is served to the resident. The RLNHA stated that whoever the runner was would say what the diet is. He added that he would have to check what the process was at this facility. On 3/22/23 at 10:57 AM, the surveyor reviewed the definition of meat. According to The American Meat Science Association meat is defined as red meat (beef, pork, and lamb), poultry, fish/seafood, and meat from other managed species (AMSA, 2017). According to U.S. Department of Agriculture meat is defined as the flesh of animals (including fishes and birds) used as food, that can be part of a healthful diet. On 3/22/23 at 11:48 AM, the surveyor interviewed Resident #81 regarding the consistency of the resident's diet. Resident #81 stated that he/she was not sure when the chopped meat consistency was started. Resident #81 stated it's easier for me to chew. Resident #81 then stated that it was hard for him/her to cut food because his/her left hand was weak and could not use his/her left hand. On 3/22/23 at 12:04 PM, the surveyor interviewed the DoR. The DoR stated Resident #81 could use one hand to eat. She added that Resident #81 had teeth issues and that the resident complained that it was hard to chew and that was why the resident was on chopped meats. She then stated that the resident could not cut it [meat] small enough. She added that she believed chewing hurt the resident. On 3/23/23 at 01:32 PM, in the presence of the survey team, the LNHA, and the DON, the RLNHA stated that they redefined the process and that the nurse stands at the steam table and makes sure the meal ticket matches the food plated. The RLNHA then stated that the staff were in-serviced but that they maintain that chicken and meat is different. He added that it was a personal preference and not a swallowing related manner. The surveyor then asked what the importance of the correct consistency of diet was. The RLNHA stated basic level is to follow the order. A review of the facility provided policy titled, Meal Distribution with a revised date of 9/2017, included the following: Procedures 1. All meals will be assembled in accordance with the individualized diet order, plan of care, and preferences . 4. The nursing staff will be responsible for verifying meal accuracy and the timely delivery of meals to residents/patients. 5. For point-of-service dining, the Dining Services department staff, under the supervision of the licensed nurse, will assemble the meal in accordance with the individual meal card and present it to the care staff for delivery to the resident/patient. A review of the facility provided policy titled, Meal Distribution: Infection Control Considerations with a revised date of 9/2017, included the following: 1. All meals will be assembled in accordance with the individualized diet order, plan of care, and preferences . 4. The nursing staff shall be responsible for verifying meal accuracy and delivery of meals to resident/patients. N.J.A.C. 8:39-17.4(a)(1,2); 27.1
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Garbage Disposal (Tag F0814)

Could have caused harm · This affected 1 resident

Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to properly dispose of and maintain the waste in garbage dumpster areas. This de...

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Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to properly dispose of and maintain the waste in garbage dumpster areas. This deficient practice was identified for one (1) of two (2) garbage dumpsters in the garbage disposal area. This deficient practice was evidenced by the following: During an observation on 3/13/23 at 11:14 AM by two surveyors and the Food Service Director (FSD), the outside dumpster area revealed two dumpsters next to each other. Dumpster #1 had a lid open with garbage bags in it. Dumpster #1 with trash around the surrounding area on the floor that included plastics, papers, and other garbage. There was a puddle of water near Dumpster #1. In addition, there was garbage soaked in the puddle of water. The FSD stated that she was not able to determine how long the garbage was on the floor. She acknowledged that the puddle of water and garbage was there for more than a week because it was hard to identify what kind of garbage was on the floor. The FSD stated that Dumpster #1 lid should be closed at all times when not in use, and no trash should be within the surrounding area of the dumpsters to prevent rodent infestation. On that same date and time, the surveyors and the FSD observed Dumpster #2 with surrounding folded boxes outside the dumpster, on the floor. The FSD informed the surveyors that it was the kitchen staff's responsibility to keep the area clean and notify the housekeeping department if needed to be cleaned. She acknowledged that there should be no folded boxes and garbage of any kind on the floor, or outside the dumpster. At the same time, the surveyors and the FSD observed upon re-entering the facility multiple trash in the surrounding area that included papers, plastics, used disposable masks, and cigarette butts. On 3/21/23 at 9:00 AM, the surveyor interviewed the Dietary [NAME] (DC). The DC stated that I really feel bad, about the garbage area outside the facility and that he was made aware of what had happened on 3/13/23 observations of the two surveyors and the FSD, and honestly, I see that too, garbage all over the floor. The DC acknowledged that there should be no garbage outside the dumpsters, and the lids should be closed at all times to prevent rodents. He further stated that the FSD and facility management were aware of the dumpsters and garbage disposal area cleanliness concerns. On 3/21/23 at 01:03 PM, the survey team met with the Licensed Nursing Home Administrator (LNHA), Director of Nursing (DON), and the Regional Clinical Supervisor (RCS) and were made aware of the above findings. A review of the undated facility's Dispose of Garbage and Refuse Policy that was provided by the Regional Dining Services included that the Dining Services Director coordinates with the Director of Maintenance to ensure that the area surrounding the exterior dumpster area is maintained in a manner free of rubbish or other debris. On 3/24/23 at 10:36 AM, the survey team met with the LNHA, Regional Administrator, DON, and the Regional Dietician. There was no additional information provided by the facility team. NJAC 8:39-19.3(a); 19.7(a)(b)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

Based on observation, interview, and review of facility provided documents, it was determined that the facility failed to: a) perform hand hygiene appropriately for two (2) (Certified Nursing Aide and...

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Based on observation, interview, and review of facility provided documents, it was determined that the facility failed to: a) perform hand hygiene appropriately for two (2) (Certified Nursing Aide and Housekeeper) of eight (8) staff and b) properly use PPE (personal protective equipment) for two (2) (Certified Nursing Aide and Housekeeper) of four (4) observed in accordance with the Centers for Disease Control and Prevention (CDC) guidelines and facility policy. This deficient practice was evidenced by the following: According to the U.S. CDC guidelines Hand Hygiene Recommendations, Guidance for Healthcare Providers (HCP) for Hand Hygiene and COVID-19, page last reviewed 1/8/2021 included that the HCP should perform hand hygiene before and after direct contact with the residents, before moving from work on a soiled body site to a clean body site on the same patient, after touching a patient or the patient's immediate environment, after contact with blood, body fluids or contaminated surfaces, and immediately after glove removal. In addition, wear gloves, according to Standard Precautions, when it can be anticipated that contact with blood or other potentially infectious materials, mucous membranes, non-intact skin, potentially contaminated skin, or contaminated equipment could occur; gloves are not a substitute for hand hygiene; if your task requires gloves, perform hand hygiene prior to donning gloves, before touching the patient or the patient environment, and after removing gloves. 1. On 3/10/23 at 9:32 AM, the Director of Nursing (DON) informed the surveyor that the COVID-19 outbreak concluded on 2/24/23 and the positive staff who was the Dietician reported on 3/07/23 tested positive for COVID-19 (tested outside the facility) and did not return to the facility after tested for COVID-19 to self isolate. The DON further stated that the Dietician worked on 3/06/23 in the facility, then was off on 3/07/23. During an Entrance conference on 3/10/23 at 10:30 AM of the surveyor with the DON, Regional Clinical Supervisor (RCS), and the Regional Administrator (RA), the DON informed the surveyor that the facility census (total number of residents) was 147. The facility management indicated that there were no residents on TBP (transmission-based precaution; used in addition to standard precautions for residents with known or suspected infection). On 3/10/23 at 11:52 AM, the surveyor interviewed the Licensed Practical Nurse/Unit Manager (LPN/UM). The LPN/UM informed the surveyor that Resident #133 was on contact precaution (involves contact of a susceptible person with a contaminated intermediate object such as needles, dressings, gloves, or contaminated (unwashed) hands) for ESBL (stands for Extended Spectrum Beta-Lactamase. Beta-lactamases are enzymes produced by some bacteria that may make them resistant to some antibiotics) in the urine. The LPN/UM stated that staff and visitors were expected to follow the instructions outside the resident door to perform hand hygiene and wear PPE that included an N95 mask, gown, gloves, and eye protection. On 3/16/23 at 10:33 AM, the surveyor observed the Certified Nursing Aide (CNA) remove her used surgical mask, and took a new surgical mask from the PPE box outside Resident #133's room without performing hand hygiene. Three posted signs outside the resident's room showed that staff must perform hand hygiene before entering the resident's room in the Enhanced Barrier Precautions (an approach of targeted gown and glove use during high contact resident care activities, designed to reduce transmission of MDRO's (or MultiDrug Resistant Organism; Bacteria that resist treatment with more than one antibiotic) that included ESBL), sequence of PPE use, and Contact Precautions. At the same time, the surveyor observed the CNA donned (put on) an isolation gown, a new pair of gloves, and eye protection without performing hand hygiene. The surveyor observed the CNA take the new pair of gloves inside the CNAs uniform pocket. Prior to entering the resident's room, the surveyor asked the CNA for an interview. During an interview of the surveyor with the CNA, the CNA informed the surveyor that she recently started to work at the facility a week ago. The CNA stated that it was the Staffing coordinator (SC) who provided in-service and education about infection control during her orientation that included hand hygiene and PPE use. The CNA further stated that she will go to the resident's room to check on the resident and provide direct care. At that same time, the CNA stated that she should have performed hand hygiene, before entering the resident's room, after removing her used surgical mask, and before donning PPE. She indicated that she should not store gloves in her uniform pocket due to infection control. Furthermore, the CNA was not aware that the resident was on contact precautions due to an infection. The CNA further stated that she knew that the resident was on Enhanced Barrier Precautions (EBP) due to the resident having a tube feeding and foley catheter but not aware of any kind of infection. The surveyor then asked the CNA why there was a posted sign outside the resident's room for Contact Precautions, the CNA had no answer. The CNA acknowledged that she will have to talk to the Unit Manager and verify the information about Contact Precautions. On 3/16/23 at 10:40 AM, the surveyor notified the RCS of the above concerns. The RCS informed the surveyor that she will talk to the CNA immediately. On that same date and time, the surveyor notified the LPN/UM about the above findings. The LPN/UM informed the surveyor that Resident #133 was also on EBP. She further stated that residents with a break on their skin integrity like wounds and the presence of foley catheter, dialysis catheter, and tube feeding will be placed on EBP wherein the staff who will provide direct care were required to wear complete PPE that included mask, gown, gloves, and eye protection. The LPN/UM stated that the CNA should be aware of the precautions, followed the instructions outside the resident's door to perform hand hygiene, and not store gloves in her uniform pocket for infection control. 2. On 3/21/23 at 10:48 AM, the surveyor observed the Housekeeper (HK) wearing a surgical mask and gloves while standing in front of room B15. There was a posted sign outside the room for EBP which indicated that everyone must clean their hands, including before entering and when leaving the room. The HK did not perform hand hygiene after removing the used gloves and threw the used gloves in the garbage in the cleaning cart parked in front of the B15 room. On that same date and time, the HK walked around the cleaning cart outside the resident's room, placed the dustpan into the rack of the cleaning cart, took the mop, took a new pair of gloves, and then re-entered room B15 without performing hand hygiene. Inside the room, the surveyor observed the HK before entering the bathroom donned a new pair of gloves that was taken from the cleaning cart without performing hand hygiene. At that same time, the surveyor asked the HK for an interview outside the room. During an interview, the HK informed the surveyor that she's been working at the facility for two (2) weeks now. The HK stated that she was provided an education about infection control, hand hygiene, and PPE use during her orientation but was unable to remember who provided that education. The HK further stated that she did not know what the posted sign for EBP was all about and that she had to perform hand hygiene before entering and after exiting the room. In addition, the HK was not aware that she had to perform hand hygiene in between the use of gloves, and the HK stated that she was not told at orientation about it. On 3/21/23 at 10:15 AM, the surveyor interviewed and notified the LPN/UM regarding the above findings for the HK. The LPN/UM stated that room B15 was on EBP because Resident #195 had a wound vac (a type of therapy to help wounds heal) and with dialysis access catheter that required everyone to perform hand hygiene before entering and exiting the room and to use complete PPE when providing direct care. At that same time, the LPN/UM stated that the HK should have followed the posted sign outside the room and performed hand hygiene. The LPN/UM further stated that she will talk to the HK's Supervisor about the incident because it was the HK Supervisor who provides education about hand hygiene and infection control to the housekeeping staff. On 3/21/23 at 10:59 AM, the surveyor interviewed the Infection Preventionist Nurse (IPN). The IPN informed the surveyor that she was responsible for providing education to all staff which includes new employees, housekeepers, and CNAs with regard to infection control which included hand hygiene and PPE use. On that same date and time, the surveyor notified the IPN of the above findings with CNA and the HK. The IPN stated that both the CNA and HK should have followed the posted signs outside the residents' door for EBP and Contact Precautions for hand hygiene and PPE use because both staff received education during their orientation. On 3/21/23 at 01:03 PM, the survey team met with the Licensed Nursing Home Administrator (LNHA), DON, and RCS and were made aware of the above findings. A review of the facility's Handwashing/Hand Hygiene Policy with a revised date of 01/2023 that was provided by the DON included that the facility considers hand hygiene the primary means to prevent the spread of infections. After contact with objects in the immediate vicinity of the resident; after removing gloves; before and after entering isolation precaution settings; hand hygiene is the final step after removing and disposing of personal protective equipment. The use of gloves does not replace hand washing/hand hygiene. Integration of glove use along with routine hand hygiene is recognized as the best practice for preventing healthcare-associated infections. A review of the facility's EBP Policy and Procedure with an adapted date of 11/21/22 that was provided by the RCS included that EBP will be implemented (when Contact Precautions do not otherwise apply) for residents with any of the following: wounds or indwelling medical devices, regardless of MDRO colonization status and infection or colonization with an MDRO. Definitions: 1. Standard Precautions are a group of infection prevention practices that apply to the care of all residents, regardless of suspected or confirmed infection or colonization status. They are based on the principle that all blood, body fluids, secretions, and excretions may contain transmissible infectious agents. Proper selection and use of PPE, such as gowns and gloves, is one component of Standard Precautions, along with hand hygiene, environmental cleaning and disinfection, and reprocessing of reusable medical equipment; 2. Contact Precautions are one type of TBP that is used when pathogen transmission is not completely interrupted by Standard Precautions alone. Contact Precautions are intended to prevent transmission of infectious agents like MDROs, that are spread by direct or indirect contact with the resident or the resident's environment. On 3/22/23 at 11:04 AM, the survey team met with the RCS and the DON. The DON stated that the HK and the CNA should have sanitized their hands and followed the EBP and Contact Precautions with regard to hand hygiene and PPE use. NJAC 8:39-19.4 (a)(1)
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Complaint # NJ00154046 Based on observation, interview, record review, and review of the facility provided pertinent documents, ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Complaint # NJ00154046 Based on observation, interview, record review, and review of the facility provided pertinent documents, it was determined that the facility failed to: a) follow through with dental recommendation for a total of eleven (11) months for one (1) of four (4)residents, (Resident#80) reviewed for dental concerns; b) follow the physician's order with regard to blood pressure medications with parameters for one (1) of twenty nine (29) residents, (Resident#24) reviewed for medications; and, c) ensure that resident's weight was obtained and recorded according to the facility's procedure for one (1) of six (6), (Resident#295) reviewed for weights according to the standards of clinical practice. This deficient practice was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45. Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a registered professional nurse is defined as diagnosing and treating human responses to actual and potential physical and emotional health problems, through such services as case-finding, health teaching, health counseling, and provision of care supportive to or restorative of life and wellbeing, and executing medical regimens as prescribed by a licensed or otherwise legally authorized physician or dentist. Reference: New Jersey Statutes Annotated, Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a licensed practical nurse is defined as performing tasks and responsibilities within the framework of case finding; reinforcing the patient and family teaching program through health teaching, health counseling, and provision of supportive and restorative care, under the direction of a registered nurse or licensed or otherwise legally authorized physician or dentist. 1.) On 3/22/23 at 9:45 AM, the surveyor observed Resident #80 seated in a regular chair in the room where the resident resided, watching TV (television). The resident stated to the surveyor that at times, he/she felt tooth pain. The surveyor reviewed Resident #80's hybrid medical records and showed the following: The admission Record (AR; or face sheet; an admission summary) was admitted to the facility with diagnosis that included Epilepsy (happens as a result of abnormal electrical brain activity, also known as seizure), hypertension (elevated blood pressure) and congestive heart failure. The Quarterly Minimum Data Set (QMDS), an assessment tool used to facilitate the management of care, dated 02/22/23 reflected that the resident had a Brief Interview for Mental Status (BIMS) score of 15 out of 15, indicating intact cognition. A review of the form titled, [name redacted] dated 4/04/22 revealed that the dentist had seen and examined Resident #80 who also documented under the Treatment Notes, .Recommend Peridex (antibacterial mouthwash) 12% one bottle for swish and spit 10-15 mL (milliliters) for 30 seconds BID (twice a day) after brushing and flossing; On 3/22/23 at 9:50 AM, the surveyor interviewed the Registered Nurse/Unit Manager (RN/UM) who stated that if the dentist had any recommendations after assessing any resident, the dental form will be handed to the nurses on the unit who will then be responsible to call the resident's physician for recommendation approval. The RN/UM further stated that the nurse who called the physician will be expected to document in progress notes. On 3/22/23 at 10:00 AM, the surveyor notified the RN/UM that there were no progress notes found in the electronic medical records regarding the dentist's recommendation. On 3/24/23 at 9:30 AM, the RN/UM showed the surveyor a progress notes documented by the Nurse Practitioner (NP) dated 3/22/23 at 19:54 (7:54 PM) which revealed, General Note 4/04/22 19:54 Late Entry: Note text: Received a call from nurse on unit, Pt (patient) refused peridex mouth wash. Pt was educated on the importance of compliance with prescribed medications. Pt acknowledged understanding. On 3/24/23 at 9:35 AM, the surveyor interviewed Resident #80 who stated to the surveyor that they could not recall any medical practitioner who discussed about a mouthwash. The resident further stated that he/she used the same regular mouthwash since residing in the facility. On 3/24/23 at 10:40 AM, the surveyor informed the facility's Licensed Nursing Home Administrator (LNHA), Regional LNHA, Director of Nursing (DON), and Regional Clinical Supervisor (RCS). The DON stated that any medical practitioner were expected to document the progress notes as soon as possible. The DON further stated that the recommendation from the dentist on 4/04/22 was missed. The Regional LNHA added regarding the NP note which was documented 11 months later as unacceptable. 2. On 3/10/23 at 12:01 PM, the surveyor observed Resident#24 laying on the bed with the head of the bed elevated while tube feeding was infusing via a pump. The surveyor reviewed the medical records of Resident#24 and showed the following: The resident's AR reflected that the resident was admitted to the facility with diagnoses that included unspecified dementia without behavioral disturbance, type two (2) diabetes mellitus without complications (a chronic disease characterized by high levels of sugar in the blood), unspecified systolic (congestive) heart failure (occurs when the heart does not pump blood effectively), essential hypertension (elevated blood pressure), aphasia following cerebral infarction (a loss of ability to produce or understand language due to stroke), and gastrostomy status (a surgical procedure used to insert a tube, often referred to as a G-tube, through the abdomen and into the stomach). The 01/18/23 Comprehensive Minimum Data Set (CMDS), revealed cognitive skills for daily decision making were severely impaired. The March 2023 Order Summary Report (OSR) revealed an order date of 02/23/23 for Clonidine HCL (Hydrochloride) oral tablet (tab) 0.1 MG (milligram), to give one tab via G-Tube every four (4) hours (hrs) as needed (PRN) for HTN (hypertension) for SBP (Systolic Blood Pressure; or the top number, is the amount of pressure experienced by the arteries while the heart is beating) 160 or more. The above physician's order for PRN Clonidine was transcribed to the electronic Medication Administration Record (eMAR). A review of the March 2023 eMAR showed that the physician's order to administer the PRN Clonidine was not followed for the following dates when the SBP was above 160: 3/01/23 at Day Shift SBP 164/78 3/10/23 at Night Shift SBP 174/96 3/11/23 at 8 AM SBP 176/96 On 3/16/23 at 11:23 AM, the surveyor interviewed and notified the Licensed Practical Nurse (LPN) of the above findings. The LPN acknowledged that she was the assigned nurse on 3/11/23 that documented the 8 AM SBP of 174/96. The LPN stated that she should have followed the physician's order to administer the PRN Clonidine. She further stated that the PRN order for Clonidine should be clarified because how can a nurse remember that there was an order for PRN Clonidine if the SBP is above 160? She indicated that the order should be changed to a standing order. On 3/16/23 at 12:53 PM, the surveyor asked the DON for a copy of the facility's policy about physician's orders and medication with parameters, and the DON stated that she will get back to the surveyor. On 3/20/23 at 8:33 AM, the surveyor followed up with the DON about the medication with parameters policy, and the DON stated that she will get back to the surveyor. On 3/21/23 at 01:03 PM, the survey team met with the LNHA, DON, and the RCS and were made aware of the above findings. On 3/22/23 at 11:04 AM, the survey team met with the RCS and the DON. The DON stated, for me, the order should have been put in differently, which should have been clarified. A review of the facility's Physician Services Policy with an updated date of 12/2022 that was provided by the DON included that the medical care of each resident is under the supervision of a Licensed Physician and that the physician will perform pertinent, timely medical assessments; prescribe an appropriate medical regimen; provide adequate, timely information about the resident's condition and medical needs; visit the resident at appropriate intervals; and ensure adequate alternative coverage. There was no facility policy that was provided with regard to medication with parameters that were provided to the surveyor. 3. On 3/20/23, the surveyor reviewed the hybrid closed record for Resident #295 and revealed the following: The AR documented that the resident was admitted on [DATE] with diagnosis that included but were not limited to anemia (low blood count), chronic kidney disease (involves gradual loss of kidney function), type 2 Diabetes, heart failure and unspecified asthma (chronic disease in which airways become narrowed and swollen, making it difficult to breathe). The MDS dated [DATE], section C of the MDS, revealed a BIMS score of six (6) out of 15, suggesting a severe cognitive impairment. The personalized Care Plan (CP) documented a focus of, Resident #295 presents with moderate malnutrition due to significant weight loss, mild body fat loss, mild muscle mass loss, varied oral intake, below unusual body weight, skin impairment, need for supplements. The CP documented interventions which included, Monitor weights and labs (laboratory) as available. This portion of the CP was initiated on 6/29/22. Review of the Admission/readmission Height and Weight Worksheet found in the resident's paper chart documented the resident's weight on 6/28/22 showed a documentation of 137.6 lbs. via Hoyer Lift (a mechanical device used to transfer a resident). Entries are required and were found blank for Day 2, Day 3, Week 1, Week 2, Week 3, and Week 4. The computerized information located in the Progress Notes and weights section for the time period Resident #295 was admitted to the facility provided no further information documenting weights or attempts to weigh this resident. On 3/21/23 at 10:04 AM, the surveyor interviewed the Registered Dietician (RD) who explained that new admission residents are weighed initially then weekly for 4 weeks and then monthly. The RD added, Dieticians are responsible for acquiring the weights for residents admitted to the facility. The RD explained that she was not working at the facility at the time. No further documentation was submitted to show that the resident was weighed weekly. On 3/23/23 at 11:54 AM , the surveyor interviewed the DON who clarified that the facility is responsible for weighing new admission residents on Day 1, Day 2 and possibly Day 3. Weights are then obtained weekly for 4 weeks thereafter. The DON indicated that the weight information is conveyed to the dietician and the dietician documents and evaluates if there's any modification that needs to be made. No further information was provided. NJAC 8:39-11.2 (b); 29.2 (d)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to: a) consistently monitor refrigerator and freezer temperatures and document t...

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Based on observation, interview, and review of pertinent facility documents, it was determined that the facility failed to: a) consistently monitor refrigerator and freezer temperatures and document them in the facility logs and b) maintain the kitchen environment and equipment in a sanitary manner to prevent contamination from foreign substances and potential for the development a foodborne illness. This deficient practice was evidenced by the following: On 3/10/22 at 9:59 AM, in the presence of the Food Service Director (FSD), the surveyor observed the following: 1. In walk-in refrigerator#1, the surveyor observed one of five pitchers of iced tea with a use-by date of 3/05. The pitcher was half full. The FSD stated that it should have been discarded on the use-by date. 2. In the food preparation (prep) area, near the oven, the surveyor observed five knives stocked in between the crease of the prep table and oven, two out of five knives with dried brown and white substances. The FSD asked the Dietary [NAME] (DC) why the five knives were not properly stored, then, the DC immediately placed the five knives in the knife rack without cleaning it first. 3. The ice scooper was stored with a missing cover attached to the wall near the kitchen office. Above the ice scooper, a ceiling tile with dried black and brown substances. The FSD stated that it was okay for the ice scooper to have no cover. The FSD further stated that the black and brown substances from the ceiling tile were from the accumulated water dripping. On 3/13/23 at 10:25 AM, in the presence of the FSD, the surveyor observed the following: 1. In walk-in refrigerator#2, the surveyor observed the Refrigerator Temperature (temp) Log for March 2023 had two dates with missing temperature and initials for dates 3/12/23 and 3/13/23 for AM (morning) temp. 2. In freezer#1, 3, and 4, the surveyor observed the Freezer Temperature Log for March 2023 had two dates missing temp and initials for dates 3/12/23 and 3/13/23 for AM temp. 3. In freezer#2, the surveyor observed the Freezer Temperature Log for March 2023 had two dates missing temp and initials for dates 3/12/23 and 3/13/23 for AM temp. 4. In the dry storage room, the surveyor observed eight (8) pieces of hotdog buns in a plastic bag with no date. The hotdog buns had no molds. The FSD stated that the hotdog buns should have a use by date. The FSD was unable to state the delivery date of the hotdog buns. The surveyor reviewed the delivery receipts that were provided by the Regional Dining Services (RDS) dated 3/13/23 and showed that there was no delivery for hotdog buns for that day. On 3/21/23 at 9:00 AM, the surveyor interviewed the DC. The DC informed the surveyor that the cook was responsible for checking and logging refrigerator and freezer temperatures when he comes at five (5) AM. The DC stated that the ice scooper should have a cover. He acknowledged that he worked on 3/10/23, 3/12/23, and 3/13/23, and he should have logged the temps for the refrigerator and freezers. He further stated that on 3/12/23 and 3/13/23 (Sunday and Monday) for AM shift he was not able to log temps because of short staff. On that same date and time, the DC stated that on 3/10/23, I was hurrying up, because he heard that the surveyors entered the facility and stocked the unclean knives in between the crease of the oven and prep table. He further stated that he should not store the unclean knives back in the rack and should have washed them first. On 3/21/23 at 01:03 PM, the survey team met with the Licensed Nursing Home Administrator (LNHA), Director of Nursing (DON), and Regional Clinical Supervisor (RCS) and were made aware of the above findings. On 3/22/23 at 11:04 AM, the survey team met with the RCS and the DON and the surveyor followed up on responses from yesterday's (3/21/23) findings from the kitchen. The DON stated that she was not the right person to respond to kitchen concerns. On 3/23/23 at 01:29 PM, the survey team met with the Associate Regional Director (ARD), LNHA, DON, and the RCS. The surveyor asked and followed up regarding the kitchen findings, and if the facility had a response. The ARD stated that he will get back to the surveyor. A review of the undated Ice Policy that was provided by the RDS included that Ice will be prepared and distributed in a safe and sanitary manner, and ice scoops will be cleaned and stored in a separate container. A review of the undated Manual Warewashing Policy that was provided by the RDS included that all serviceware and cookware will be air-dried prior to storage. The surveyor reviewed the undated Warewashing Policy that was provided by the RDS and showed that all dishware, serviceware, and utensils will be cleaned and sanitized after each use. A review of the facility's Food Storage: Cold Foods Policy with a revised date of 4/2018 that was provided by the RDS revealed that the freezer temperatures will be maintained at a temperature of 0 degrees Fahrenheit or below, an accurate thermometer will be kept in each refrigerator and freezer. A written record of daily temperatures will be recorded. All foods will be stored wrapped or in covered containers, labeled and dated, and arranged in a manner to prevent cross-contamination. On 3/24/23 at 10:36 AM, the survey team met with the LNHA, Regional Administrator, DON, and the Regional Dietician. There was no additional information provided by the facility team regarding kitchen concerns. NJAC 8:39-17.2(g)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0886 (Tag F0886)

Could have caused harm · This affected multiple residents

Based on the interview, record review, and review of other pertinent facility documentation, it was determined that the facility failed to conduct COVID-19 testing for two (2) of two (2) residents (Re...

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Based on the interview, record review, and review of other pertinent facility documentation, it was determined that the facility failed to conduct COVID-19 testing for two (2) of two (2) residents (Residents#132 and #39) and 16 of 16 staff identified as close contacts following a staff member testing positive for COVID-19 in accordance with the facility's policies and Centers for Disease Control and Prevention (CDC) guidelines for infection control and to mitigate the spread of COVID-19 (a deadly, highly transmissible infectious disease). The deficient practice was evidence by the following: Reference: According to the CDC guidance titled Interim Infection Prevention and Control Recommendations for Healthcare Personnel During the Coronavirus Disease 2019 (COVID-19) Pandemic with an updated date of Sept. 23, 2022, included the following: Perform SARS-CoV-2 Viral Testing Asymptomatic patients with close contact with someone with SARS-CoV-2 infection should have a series of three viral tests for SARS-CoV-2 infection. Testing is recommended immediately (but not earlier than 24 hours after the exposure) and, if negative, again 48 hours after the first negative test and, if negative, again 48 hours after the second negative test. This will typically be at day 1 (where day of exposure is day 0), day 3, and day 5 . Nursing Homes . Responding to a newly identified SARS-CoV-2-infected HCP [Healthcare Personnel] or resident When performing an outbreak response to a known case, facilities should always defer to the recommendations of the jurisdiction's public health authority. A single new case of SARS-CoV-2 infection in any HCP or resident should be evaluated to determine if others in the facility could have been exposed. The approach to an outbreak investigation could involve either contact tracing or a broad-based approach; however, a broad-based (e.g., unit, floor, or other specific area(s) of the facility) approach is preferred if all potential contacts cannot be identified or managed with contact tracing or if contact tracing fails to halt transmission. Perform testing for all residents and HCP [Healthcare Personnel] identified as close contacts or on the affected unit(s) if using a broad-based approach, regardless of vaccination status. Testing is recommended immediately (but not earlier than 24 hours after the exposure) and, if negative, again 48 hours after the first negative test and, if negative, again 48 hours after the second negative test. This will typically be at day 1 (where day of exposure is day 0), day 3, and day 5 . On 3/13/23 at 8:45 AM, the Director of Nursing (DON) provided the contact tracing for a staff member, Dietician #1, who tested positive for COVID-19 on 3/07/23. The document was titled COVID-19 Contact Tracing [a facility assessment tool], dated 3/08/23, which included the following information: the staff member who tested positive, the last day the staff member worked, the day they tested positive, if the staff member had symptoms, if the staff member was vaccinated, and questions about potential exposure to COVID-19 prior to testing positive. The document indicated the staff member last worked at the facility on 3/06/23. On 3/20/23 at 11:21 AM, the surveyor interviewed the Infection Control Preventionist Nurse (ICPN), who stated that the DON conducted the contact tracing follow up for Dietician #1 and that she was not at work during the time to complete the contact tracing. The ICPN stated there was a binder where COVID-19 test results were kept and that residents' test results could be found in their medical records. On 03/20/23 at 11:55 AM, the surveyor interviewed the DON, in the presence of the Regional Director of Clinical Services (RDCS) about contact tracing and COVID-19 testing protocols. The DON stated when there was a known positive COVID-19 staff or resident, contact tracing was done to determine residents or staff who have been exposed to the positive COVID-19 individual. The DON further stated if they were unable to determine the individuals exposed from contact tracing, facility wide testing would be conducted. At that same time, the DON confirmed for the positive COVID-19 staff member on 3/07/23, contact tracing was conducted, exposed staff and residents identified were tested. The surveyor asked the DON the frequency of testing for exposed staff and residents identified as close contacts. The RDCS replied to the surveyor testing was to be conducted day 1 (one), 3 (three), and 5 (five) after an individual tested positive for COVID-19. The DON was asked to provide testing documentation for the identified close contacts from the contact tracing conducted. On 3/21/23 at 11:05 AM, the DON provided the surveyor with staff COVID-19 testing results for staff and residents tested after contact tracing was conducted for the COVID-19 positive staff member. A review of provided documents revealed a form titled, COVID-19 POC Antigen Test for each person identified through contact tracing, which included the resident/staff member's name, test kit information, date of the test, and the test results. The provided COVID-19 test results for the residents and staff members were dated 3/08/23 and then for the following week on 3/14/23 and 3/15/23. On 3/23/23 at 9:50 AM, the surveyor interviewed Dietician #1 who tested positive for COVID-19 on 3/07/23. Dietician #1 confirmed she last worked on 3/06/23 in the building. She stated on 3/07/23 she had body pain, congestion, fever, did not come to the facility, and worked from home. Dietician #1 stated she went to the doctor on the same day and was tested for COVID-19, which came back positive. Dietician #1 stated she notified the DON who asked questions about which residents she had contact with, staff she had meetings with, when the symptoms started, and her potential source of exposure to COVID-19. Dietician #1 stated from 3/07/23 to 3/16/23 she worked from home and returned to work on 3/17/23 when she no longer had symptoms for more than 3 (three) days. On 3/23/23 at 10:09 AM, the surveyor interviewed the DON about infection control protocols, including contact tracing and COVID-19 testing. The DON stated the facility's infection control practice was based on the facility policies, along with CDC, state, and local guidelines. On that same date and time, the DON stated the dietician notified her on 3/08/23 that she had tested positive for COVID-19. The DON stated she asked Dietician #1 about her symptoms, when her symptoms started, where she may have been exposed to COVID-19, and close contacts she had in the facility. The DON stated Dietician #1 reported two residents (Resident #132 and Resident #39) as close contacts, but all the residents on the unit were tested as a precaution. The DON further stated staff who were in close contact with Dietician #1 were tested. At that time, the surveyor asked the DON when the identified residents and staff were tested. The DON replied on 3/08/23 and the following week on 3/15/23. The surveyor then asked the DON about the facility's policy for testing of identified close contacts after a staff or resident tested positive for COVID-19. The DON replied once a week. The surveyor asked the DON about CDC guidelines for testing. The DON did not provide a verbal response to the question. Furthermore, the DON stated all residents and staff were asymptomatic. The surveyor reviewed with the DON the facility's outbreak plan provided to the survey team, which revealed testing after a positive staff/resident and identification of close contacts indicated testing should be completed on day 1, 3 and 5. The DON stated she would look into providing further information to the surveyor and that the policy might not be up to date. On 3/23/23 at 01:29 PM, the surveyor notified the DON, the Licensed Nursing Home Administrator (LNHA), the Regional Clinical Supervisor (RCS), and the Associate Regional Director about the above findings. The RCS acknowledged that the facility's testing policy was to be conducted on Day 1 (one), 3 (three) and 5 (five). The facility stated they would provide further information. On 3/24/23 at 10:43 AM, the DON provided the list COVID-19 testing for residents and staff for the COVID-19 positive staff on 3/07/23. A review of the documents revealed testing for residents and staff identified as close contacts occurred on 3/08/23, 3/14/23, and 3/15/23. No further documentation was provided regarding COVID-19 testing. On 3/27/23 at 12:27 PM, the surveyor spoke with the DON, in presence of RCS, who acknowledged the facility policy was to test identified resident and staff after a positive COVID case on day 1 (one), day 3 (three) and day 5 (five). The surveyor asked the DON who was responsible for contact tracing and COVID-19 testing. The DON stated the ICPN was responsible. The surveyor asked who was responsible for overseeing and ensuring that the ICPN was carrying out her responsibilities. The DON replied I am and the Administrator. A review of the facility's policy titled Policy for Emergent Infectious Diseases (COVID-19) (Outbreak Plan V10), with an updated date of 11/21/22, included the following: Test Based Prevention Strategy . Asymptomatic patients with close contact with someone with SARS-CoV-2 infection . Testing is recommended immediately (but not earlier than 24 hours after the exposure) and if negative, again 48 hours after the first negative test and, if negative, again 48 hours after the second negative test. Day 1 (where day of exposure is day 0), day 3, and day 5 Testing of Residents and Staff as follows: 2. If there is a new identified COVID-19 positive staff or resident in a facility that can identify close contacts, then: Residents: regardless of vaccination status, who had close contact with a COVID-19 individual must be tested. Staff: regardless of vaccination status, that had a higher-risk exposure with a COVID-19 positive individual must be tested. Testing is completed on Day 1-Day 3-Day 5 or in accordance with the recommendations by local health department (LHD). N.J.A.C. 8:39-5.1(a), 19.4 (a)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected multiple residents

Based on observation, interview, and review of facility provided documents, it was determined that the facility failed to provide a safe, sanitary, and comfortable environment for residents and staff ...

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Based on observation, interview, and review of facility provided documents, it was determined that the facility failed to provide a safe, sanitary, and comfortable environment for residents and staff for two (2) of two (2) facility areas observed for an environmental tour (laundry area and resident rooms) according to facility and standard of clinical practice. This deficient practice was evidenced by the following: On 3/16/23 at 11:49 AM, the surveyor toured the laundry area in the presence of the Laundry Service Director (LSD). The surveyor observed a commercial size trash can in the middle of the laundry room dryer area. The depth of water collection in the commercial trash can was approximately 5 (five) inches deep. The leak is in the folding and preparing laundered personal resident clothing area. There was a rack of clean clothes of residents that were not covered near the open ceiling tile with a leak. On that same date and time, the LSD stated that the leak in the laundry dryer area had been there since he was hired in mid-January. The LSD further stated, the trash receptacle is being used to collect the water from the ceiling leak. The LSD was unable to answer if it was clean water or dirty water that was leaking. During an interview on 3/16/23 at 12:00 PM with the surveyor with Maintenance Personnel (MP), the MP stated, the leak is being caused by a resident's room on the C-Wing above. It has a cracked pipe behind a tiled wall and that the plumber is aware of. In an interview on 3/16/23 at 12:30 PM with the Head of Maintenance (HOM), Licensed Nursing Home Administrator (LNHA), and Regional LNHA, all acknowledged the leak in the laundry dryer room area and that it has been there since 12/25/22. The LNHA stated, there is numerous email correspondence with the plumber and facility management. The HOM stated, that there is no scheduled date for it to be fixed, the leak is confirmed to be a crack in an interior pipe and the water line is clean water not dirty. On that same date and time, the surveyor notified the Regional LNHA, LNHA, and HOM of the above findings. The Regional LNHA stated that the tub on the C-wing should be white in color and clean. The Regional LNHA further stated that the toilet should not be actively running with water. On 3/16/23 at 12:49 PM, the surveyor observed in the presence of the LNHA and Regional LNHA, a shared bathroom between two resident rooms C1 and C2, the toilet continuously ran with water, with brown decolorization watermarks on the inside of the bowl. On that same date and time, the surveyor observed in the presence of the LNHA and Regional LNHA, a shared bathroom between two resident rooms C1 and C2, the faucet continuously leaked in the tub. The faucet had black-colored sediment flaking off the rim of the spout and the interior of the tub was discolored with brown and black streaks down the side and around the drain. On 3/27/23 at 12:00 PM, the surveyor interviewed the LNHA in the presence of other surveyors. The LNHA stated that there was no set schedule yet to fix the leak in the laundry room. A review of the provided email chain by the LNHA revealed that the concern leak in the laundry room started on 12/25/22 and the HOM was notified. Further review of the provided email chain response by the LNHA showed that the succeeding email was sent on 02/26/23 at 12:17 PM with a notification to HOM questioning the progress of the leak as it was still an issue. A review of the Personal Property policy, updated on 10/2022, provided by the DON, did not reflect the environment in its verbiage. A review of the Laundry Operations policy, revised on 6/2016, provided by the LNHA, did not reflect the environment in its verbiage. N.J.A.C. 8:39 -31.2 (e)
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected most or all residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of facility provided documents, it was determined that the facility f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of facility provided documents, it was determined that the facility failed to provide pharmaceutical services in accordance with professional standards to ensure, a) dispensed and administered controlled substance (narcotic) medication was accurately accounted for (Resident #2, #12, #31, #78, and #120), b) discontinued medications were removed from active inventory (Resident #122 and #46), which was identified separately in two (2) of six (6) medication carts, c) medications were not pre-poured for more than one medication pass, medications were secured within the medication cart (Resident #78 and #12), d) medications were destroyed after resident refusal (Resident #12) e) accurate accounting of Resident #12's dispensed Tramadol (medication used for pain; a controlled substance tracked for substance abuse), which was identified in one (1) of four (4) nurses observed during medication administration f) expired narcotic medications were removed from the electronic back-up machine, identified for one (1) of one (1) of the electronic emergency backup machine observed during medication storage inspection. The deficient practice was evidence by the following: 1) On 3/16/23 at 10:39 AM, the surveyor and the Licensed Practical Nurse/Unit Manager#1 (LPN/UM #1) began the narcotic medication inspection, which was stored in a mounted, double locked portion of the medication cart (narcotic box), located in the low side of unit C. On 3/16/23 at 10:44 AM, in the presence of the LPN/UM #1, the surveyor observed Resident #2's Oxycodone/Acetaminophen (controlled pain medication) 5/325 milligram (mg) bingo card (a multidose card containing individually packaged medications) that contained 29 tablets. A review of the Individual Patient Controlled Substance Administration Record (declining inventory log) for Resident #2's Oxycodone/ Acetaminophen 5/325 mg indicated a count of 30 tablets and was not signed dispensed on 3/16/23. At that time, LPN/UM #1 informed the surveyor that the declining inventory log must be signed once a medication was dispensed from the bingo card. At that time, in the presence of the surveyor and LPN/UM#1, the Registered Nurse#1 (RN #1) assigned to the low side medication cart C stated he administered the Oxycodone/ Acetaminophen 5/325 mg to Resident #2 on that day. RN #1 stated he should have signed the declining inventory log immediately after he dispensed the medication. At that time, the LPN/UM #1 stated she would provide an in-service (education) to RN #1 and inform the Director of Nursing (DON) about the discrepancy on the accuracy of the inventory against the declining inventory log. The surveyor reviewed the medical records for Resident #2. The resident's electronic Medication Administration Record (eMAR) for Resident #2 reflected a signed administration of Oxycodone/Acetaminophen 5/325 mg on 3/16/23. On 3/16/23 at 10:53 AM, in the presence of the LPN/UM #1, the surveyor observed Resident #12's Tramadol 50 mg bingo card was missing. A review of the declining inventory log for Resident #12's Tramadol 50 mg indicated a count of one tablet and was last signed dispensed on 3/15/23 at 10:00 AM. The surveyor reviewed the medical records for Resident #12. The resident's eMAR for Resident #12 reflected a signed administration of Tramadol 50 mg on 3/16/23. On 3/16/23 at 10:57 AM, in the presence of the LPN/UM #1, the surveyor observed Resident #31's Lacosamide (used to prevent and control seizures) 200 mg bingo card that contained 11 tablets. A review of the declining inventory log for Resident #31's Lacosamide 200 mg indicated a count of 12 tablets and was last signed dispensed on 3/15/23 at 18:10. The surveyor reviewed the medical records for Resident #31. The resident's eMAR for Resident #31 reflected a signed administration of Lacosamide 200 mg on 3/16/23. On 3/16/23 at 11:02 AM, in the presence of the LPN/UM #1, the surveyor observed Resident #78's Diazepam (used to treat anxiety, muscle spasms, and seizures) 5 (five) mg bingo card that contained 26 tablets. A review of the declining inventory log for Resident #78's Diazepam 5 (five) mg indicated a count of 27 tablets and was last signed dispensed on 3/15/23 at 18:00. The surveyor reviewed the medical records for Resident #78. The resident's eMAR for Resident #31 reflected a signed administration of Diazepam 5 (five) mg on 3/16/23. On 3/16/23 at 11:04 AM, in the presence of the LPN/UM #1, the surveyor observed Resident #120's Tramadol 50 mg bingo card that contained 19 tablets. A review of the declining inventory log for Resident #120's Tramadol 50 mg indicated a count of 20 tablets and was last dispensed on 3/15/23 at 10:26 PM. The surveyor reviewed the medical records for Resident #120. The resident's eMAR for Resident #120 reflected a signed administration of Tramadol 50 mg on 3/16/23. On 3/16/23 at 11:34 AM, during an interview with the surveyor the LPN/UM #1 stated all narcotic medications should have been signed immediately once dispensed and removed from the narcotic box. On 3/16/23 at 11:39 AM, during an interview with the surveyor, RN #1 stated he signed the administration on the eMAR. He also stated he had not signed the declining inventory logs because his shift has not ended that day. RN #1 confirmed that he should have signed the declining inventory log immediately after dispensing the narcotic medications to the residents. On 3/16/23 at 11:43 AM, the LPN/UM #1 stated she would provide an in-service to the nurses. The LPN/UM #1 stated it was important to ensure the inventory count was correct and to ensure the medication was in fact dispensed and administered to the corresponding resident; that's our policy. 2) On 3/16/23 at 01:10 PM, the surveyor and the LPN began non-narcotic inspection of the medication cart located in the high side of unit C. At that time, the surveyor observed two (2) plastic ampules of Ipratropium-Albuterol (DuoNeb) 0.5-2.5 mg/3 milliliter (ml) with a handwritten open date of 01/13/23. The box was labeled by the provider pharmacy for Resident #122. The LPN informed the surveyor that she had not dispensed or administered the Ipratropium-Albuterol (medication comes as a nebulizer help lungs to breathe) 0.5-2.5 mg/3ml to the resident during her shift and it must have been discontinued. The surveyor reviewed the medical records for Resident #122. A review of the Order Audit Report (OAR) for Resident #120 reflected the Ipratropium-Albuterol 0.5-2.5 mg/3ml was ordered on 7/05/22 and was discontinued on 9/22/22. At that time, the surveyor observed a box of Ipratropium-Albuterol (DuoNeb) 0.5-2.5 mg/3 ml labeled by the provider pharmacy dated 9/13/22, for Resident #46. The LPN informed the surveyor that she had not dispensed or administered the Ipratropium-Albuterol 0.5-2.5 mg/3ml to the resident during her shift and it must have been discontinued. The surveyor reviewed the medical records for Resident #46. A review of the OAR for Resident #46 reflected the Ipratropium-Albuterol 0.5-2.5 mg/3ml was ordered on 9/10/21 and was discontinued on 3/10/23. On 3/16/23 at 01:15 PM, during an interview with the surveyor the LPN/UM #1 stated the 11 to 7 shift nurse was supposed to check the cart for expired and discontinued medications. They will inform us nurses on the 7 to 3 shift for follow up. On 3/16/23 at 01:16 PM, LPN/UM #1 stated there was a log for accountability but could not locate the corresponding accountability log at that time. The surveyor requested for LPN/UM #1 to provide further information as soon as she was able to locate the log. No further information was provided. On 3/16/23 at 01:20 PM, LPN/UM #1 stated she would remove the discontinued medications, separated from the active inventory and place with the other expired and discontinued medications in a locked medication room. 3) On 3/20/23 at 10:00 AM, on the C wing, the surveyor arrived and observed RN #2 attending to Resident #47 who was facing the side of the medication cart. The surveyor observed RN #2 administer medications to Resident #47 who left after medication administration. At that time, the surveyor observed pills in a medication cup. There were no markings on the medication cup to identify the intended resident. At that time, RN #2 stated the medications were already prepared (pre-poured) for Resident #78 prior to the arrival of Resident #13. RN #2 stated, Resident #13 arrived, requested for his medications and she proceeded to prepare and administer Resident #13's medications. At that time, the surveyor observed RN #2 crush Resident #78's pre poured medications, leave the medication cart and enter Resident #78's room with the crushed medications in hand. On 3/20/23 at 10:09 AM, the surveyor walked over to the other side of the same medication cart and observed an unlabeled packet that contained crushed medication(s) on top of the medication cart. On 3/20/23 at 10:13 AM, RN#2 returned to the medication cart after exiting Resident #78's room. RN#2 confirmed with the surveyor that the unlabeled packet contained crushed medications and that it was prepared for Resident #12. At that time, RN#2 stated she was an agency nurse, it was her first day, and she was not aware of the facility policy regarding unlabeled, unattended medications on her medication cart. 4) On 3/20/23 at 10:14 AM, in the presence of the surveyors, RN #2 stated she prepared Resident #12's medication but the resident was asleep. At that time, RN #2 stated she should not have left the unlabeled crushed medications on the cart because someone could have eaten it, pocketed it, or taken it physically and orally. RN #2 stated ingestion of unprescribed medications could result in unwanted adverse effects such as anaphylactic reaction (medical emergency and a life-threatening hypersensitivity reaction), hypotension (low blood pressure) and/or gastrointestinal issues (any condition that occurs from the mouth to the anus). On 3/20/23 at 10:20 AM, during an interview with the surveyors, RN #2 stated she should have disposed the unlabeled packet of medications for Resident #12 as soon as she received the refusal. RN #2 stated the packet contained the following: -Diltiazem (Cardizem; a medication used to lower blood pressure) -Zinc (supplement) -Hydralazine (a medication used to lower blood pressure) -Tramadol (a medication used for pain; a narcotic medication tracked for substance abuse). At that time, RN #2 informed the surveyors that she kept the unlabeled crushed medications in a packet on the cart because it contained Tramadol. At that time, RN #2 stated she was unsure of the policy regarding the disposal of Tramadol. On 3/20/23 at 10:26 AM, RN#2 left with the unlabeled packet of medications to speak with LPN/UM #1. On 3/20/23 at 10:28 AM, RN #2 and LPN/UM #1 returned to the medication cart. In the presence of the surveyors and LPN/UM #1, RN #2 stated yes, I did leave the crushed medications on the cart. 5) At that time, in the presence of LPN/UM #2 and RN #1, the surveyors observed the Resident #12's Tramadol 50 mg bingo card that contained eight tablets. A review of the declining inventory log for Resident #12's Tramadol 50 mg indicated a count of nine tablets and was last signed dispensed on 3/19/23 at 9:15. On 3/20/23 at 10:52 AM, during an interview with the surveyor, LPN/UM #1 stated when a narcotic medication is removed from the bingo card, the declining inventory log is signed immediately. On 3/20/23 at 11:22 AM, the surveyors observed LPN/UM #1 and RN #2 signed the declining inventory sheet and indicated that the Tramadol was wasted on 3/20/22 and included the time. The surveyors observed LPN/UM #1 and RN #2 pour the unlabeled packet of medications for Resident #12 into the drug buster (drug disposal system). The surveyor reviewed the medical records for Resident #12. A review of the admission record reflected the resident was admitted [DATE] with diagnoses that included malignant neoplasm (cancerous tumor) of unspecified site of left female breast, dysphagia (swallowing difficulty), hypertension (high blood pressure), anxiety disorder, and unspecified dementia (memory loss). The quarterly Minimum Data Set (qMDS), an assessment tool used to facilitate the management of care, dated 03/14/23, reflected the resident had a brief interview for mental status (BIMS) score of 00 out of 15, which indicated severely impaired cognition. Section K0100 indicated none for signs and symptoms of possible swallowing disorder. A review of the physician order included an enteral feed order. The eMAR included the following medication that were scheduled to be administered at 9:00 AM: -Diltiazem 30 milligram (mg) -Zinc 50 mg -Hydralazine 50 mg -Tramadol 50 mg 6) On 3/20/23 at 01:23 PM, during the observation of the cycle count for the controlled substance (narcotic) medications stored in the electronic back-up box conducted by the DON and LPN/UM#2, the surveyor observed nine (9) of the 31 tablets of Morphine Extended Release (medication for pain) 15 mg tablets that expired on 02/18/23. At that time, the DON confirmed she also observed nine tablets of Morphine Extended Release (ER) 15 mg tablets that expired on 02/18/23. On 3/20/23 at 01:26 PM, LPN/UM #2 also confirmed she also observed nine (9) tablets of Morphine ER 15 mg tablets that expired on 02/18/23. At that time, the DON stated the 11-7 shift nurse and the 7-3 shift nurse should have reconciled the count and checked for the expiration date of the narcotic medications. The DON stated she would remove the expired Morphine ER 15 mg tablets file the necessary forms with the Drug Enforcement Agency (DEA) prior to the destruction of the expired Morphine ER 15 mg tablets. She stated she would store expired narcotic in her office in a double locked area. On 3/20/23 at 01:36 PM, the DON stated no expired medications should have been present in the electronic back-up machine and the nurses during the shift-to-shift change were responsible. On 3/21/23 at 01:16 PM, in the presence of the survey team, the Regional Clinical Supervisor (RCS), the Licensed Nursing Home Administrator (LNHA) and the DON, the surveyor discussed the concerns involving medication storage and administration observations. On 3/22/23 at 11:14 AM, in the presence of the survey team, RCS, LNHA, the DON, stated she attempted to provide education to RN #2 regarding the missed dose during medication pass, not signing the declining inventory log, and the crushed medications left unattended but RN #2 refused to sign. At that time, the DON stated the declining inventory log should have been signed by the nurse for accountability and that was the expectation. At that time, the DON stated an in-service was provided to the 11-7 shift nurses to check for expired medications. The DON stated expired medications would have loss of efficacy for the residents. The DON acknowledged the importance of the back-up medications be in-date which would ensure medications were available for residents when needed. No further information was provided. A review of the facility provided policy Controlled Substance revised April 2022 included under Policy Statement: The facility shall comply with laws, regulations, and other requirements related to handling, storage, disposal and documentation of Schedule II and other controlled substances. Section 3. indicated, This record must contain: d. number on hand, j. signature of nurse administering medication. A review of the facility policy provided, Medication Storage revised on 11/22, included under Policy: The facility shall store all medications and biologicals in a safe, secure, and orderly manner. Under section 1. Medications and biologicals shall be stored in the packaging, containers, or other dispensing systems in which they are received. Section 3. All medications will be stored in a locked cabinet, cart or medication room that is accessible only to authorized personnel. Section 5. Expired, discontinued and/or contaminated medications will be removed from the medication storage areas and dispose as per State guideline. A review of the facility provided policy Medication Administration updated 10/2022 included under Policy Interpretation and Implementation section 9. If a drug is withheld, refused, or given at a time other than the scheduled time, the individual administering the medication will document in medication administration record. NJAC 8:39-27.1(a), 29.4 (a)(c)(g)(h)(k), 29.7(c)
Mar 2021 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, review of the medical records and other pertinent facility documents, it was determined that th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, review of the medical records and other pertinent facility documents, it was determined that the facility failed to accurately follow the physician's orders for the administration of Oxygen. This deficient practice was observed for 1 of 2 residents reviewed for accuracy following the physician's oxygen orders, Resident #44. This deficient practice was evidenced by the following: Reference: New Jersey Statutes Annotated, Title 45, Chapter 11. Nursing Board. The Nurse Practice Act for the State of New Jersey states: The practice of nursing as a licensed practical nurse is defined as performing tasks and responsibilities within the framework of case finding; reinforcing the patient and family teaching program through health teaching, health counseling, and provision of supportive and restorative care, under the direction of a registered nurse or licensed or otherwise legally authorized physician or dentist. On 3/22/21 at 11:01 AM, the surveyor observed Resident #44 lying in bed, receiving oxygen via nasal cannula. The surveyor inspected the Oxygen tubing dated 3/17/21, and the Oxygen concentrator was set at 3 liters (L)/minute (min.) On 3/23/21 at 10:15 AM, the surveyor observed Resident #44 lying in bed, receiving oxygen via nasal cannula. The surveyor inspected the Oxygen concentrator, which was once again set at 3L/min. The surveyor reviewed the records for Resident #44. Resident #44 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses that included but were not limited to Cervical Spine Stenosis, Quadriplegia, and Motor Neuron Disease. The surveyor reviewed the March 2021 Physician's Orders, which included an order dated 1/24/21 to Apply oxygen via nasal cannula at 2L/minute continuous every shift. On 3/24/21 at 2:30 PM, the surveyor brought the Licensed Practical Nurse (LPN) assigned to Resident #44 to the resident's room to check the Oxygen rate that Resident #44 was receiving. The LPN, in the presence of the surveyor, verified that the rate on the Oxygen concentrator was set at 3L/min. The LPN acknowledged that the Physician's order was for the Oxygen to be administered at 2L/min. The LPN could not explain why the Oxygen was set 3L/min. On 3/24/21 at 2:45 PM, the surveyor met with the Administrator, Regional Nurse, and the Director of Nursing regarding the above concern. The DON acknowledged that the Oxygen was not administered according to the most current Physician's order. The DON could not explain why the Oxygen was being administered at 3L/min. NJAC 8:39- 29.2 (d)
MINOR (B)

Minor Issue - procedural, no safety impact

Safe Environment (Tag F0921)

Minor procedural issue · This affected multiple residents

Based on observation and interview on 3/24/21, it was determined that the facility failed to provide a safe and sanitary physical environment. This deficient practice was evidenced by the following fi...

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Based on observation and interview on 3/24/21, it was determined that the facility failed to provide a safe and sanitary physical environment. This deficient practice was evidenced by the following findings: During a tour of the facility's basement at 11:00 AM, with the facility's Administrator and Maintenance Director, the surveyor observed 5 of 5 rooms used for storage with stained or missing suspended ceiling tiles. Some of the stained ceiling tiles were water-logged and sagged, causing them to fall from the ceiling. Many ceiling tiles had varying degrees of an unidentified brown substance ranging from light brown to dark brown. Each storage room had two to four stained ceiling tiles with missing ceiling tiles scattered throughout. This finding was acknowledged and confirmed in interviews with the Administrator and Maintenance Director during the discovery. They indicated that they did not know the source of the problem. At 12:00 PM, the Administrator stated in an interview that he was aware of this issue. The Maintenance Director did not have a chance to address the problem and replace the ceiling tiles due to the daily demands of other repairs requested. Also, he indicated that he was unaware of how long this problem existed. The surveyor noted that residents did not occupy the basement area, and the facility had an ample supply of new ceiling tiles. The surveyor verbally informed the Administrator of these findings during the Life Safety Code survey exit conference at 1:00 PM. NJAC 8:39-31.2(e)
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most New Jersey facilities.
  • • 37% turnover. Below New Jersey's 48% average. Good staff retention means consistent care.
Concerns
  • • 23 deficiencies on record. Higher than average. Multiple issues found across inspections.
Bottom line: Mixed indicators with Trust Score of 70/100. Visit in person and ask pointed questions.

About This Facility

What is Complete Care At Summit Ridge's CMS Rating?

CMS assigns COMPLETE CARE AT SUMMIT RIDGE an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New Jersey, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Complete Care At Summit Ridge Staffed?

CMS rates COMPLETE CARE AT SUMMIT RIDGE's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 37%, compared to the New Jersey average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Complete Care At Summit Ridge?

State health inspectors documented 23 deficiencies at COMPLETE CARE AT SUMMIT RIDGE during 2021 to 2025. These included: 22 with potential for harm and 1 minor or isolated issues.

Who Owns and Operates Complete Care At Summit Ridge?

COMPLETE CARE AT SUMMIT RIDGE is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by COMPLETE CARE, a chain that manages multiple nursing homes. With 152 certified beds and approximately 145 residents (about 95% occupancy), it is a mid-sized facility located in WEST ORANGE, New Jersey.

How Does Complete Care At Summit Ridge Compare to Other New Jersey Nursing Homes?

Compared to the 100 nursing homes in New Jersey, COMPLETE CARE AT SUMMIT RIDGE's overall rating (4 stars) is above the state average of 3.3, staff turnover (37%) is near the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.

What Should Families Ask When Visiting Complete Care At Summit Ridge?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Complete Care At Summit Ridge Safe?

Based on CMS inspection data, COMPLETE CARE AT SUMMIT RIDGE has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New Jersey. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Complete Care At Summit Ridge Stick Around?

COMPLETE CARE AT SUMMIT RIDGE has a staff turnover rate of 37%, which is about average for New Jersey nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Complete Care At Summit Ridge Ever Fined?

COMPLETE CARE AT SUMMIT RIDGE has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Complete Care At Summit Ridge on Any Federal Watch List?

COMPLETE CARE AT SUMMIT RIDGE is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.