REGAL HEIGHTS REHABILITATION AND HEALTH CARE CTR
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Regal Heights Rehabilitation and Health Care Center has received a Trust Grade of B, indicating it is a good choice among nursing homes but may not be the best option. It ranks #216 out of 594 facilities in New York, placing it in the top half overall, and #29 out of 57 in Queens County, meaning only one local option is better. However, the facility is currently worsening, with issues increasing from 6 in 2021 to 9 in 2023. Staffing is a relative strength, with a turnover rate of 31%, which is below the New York average, but the RN coverage is only average. Notably, there have been concerns regarding food safety practices, such as staff not washing hands before serving food, and issues with infection control, like using equipment without sanitizing it between residents. While Regal Heights has no fines on record, these incidents highlight areas that need improvement alongside its strengths.
- Trust Score
- B
- In New York
- #216/594
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 31% turnover. Near New York's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New York facilities.
- Skilled Nurses ○ Average
- Each resident gets 35 minutes of Registered Nurse (RN) attention daily — about average for New York. RNs are the most trained staff who monitor for health changes.
- Violations ⚠ Watch
- 15 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
5-Star Quality Measures · Strong clinical quality outcomes
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (31%)
17 points below New York average of 48%
Facility shows strength in quality measures, fire safety.
The Bad
15pts below New York avg (46%)
Typical for the industry
The Ugly 15 deficiencies on record
Dec 2023
9 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews during the Recertification Survey from 11/27/2023 to 12/01/2023, the facilit...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interviews conducted during the Recertification survey from 11/27/23 to 12/1/23, the facility did not ensure a resident's right to privacy and confidentiality ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3) Resident #120 had diagnoses of End Stage Renal Disease (ESRD) and dementia.
The MDS assessment dated [DATE] documented Resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review conducted during the Recertification survey from 11/27/2023 to 12/1/2023, th...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0675
(Tag F0675)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record reviews conducted during a recertification survey from 11/27/23 to 12/01/23, the fa...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0697
(Tag F0697)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interviews, and record review conducted during the recertification survey from 11/27/23 to 12/01/23, the f...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0711
(Tag F0711)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews conducted during the Recertification survey from 11/27/2023 to 12/1/2023, th...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews conducted during the Recertification survey from 11/27/23 to 12/1/23 the fac...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation, interview, and record review conducted during the recertification survey from 11/27/2023 through 12/1/2023, the facility did not ensure food was served in accordance with profess...
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Sept 2021
6 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview during the Re-certification survey, the facility did not ensure each resident...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0679
(Tag F0679)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview during the Re-certification survey, the facility did not provide, based on the...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0687
(Tag F0687)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review and interview during the re-certification survey, the facility did not ensure that the resid...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected 1 resident
Based on observation, record review, and staff interview conducted during the Recertification and Abbreviated survey, the facility failed to ensure expired medications were identified timely and remov...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3) On, 09/07/21 at 12:52 PM, room [ROOM NUMBER]B was observed. The floor in front of the bed was dirty and sticky.
On 09/08/21 ...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on observations, record review, and staff interviews conducted during the recertification survey, the facility did not ensure infection control practices and procedures were maintained to provid...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New York facilities.
- • 31% turnover. Below New York's 48% average. Good staff retention means consistent care.
- • 15 deficiencies on record. Higher than average. Multiple issues found across inspections.
About This Facility
What is Regal Heights Rehabilitation And Health Care Ctr's CMS Rating?
CMS assigns REGAL HEIGHTS REHABILITATION AND HEALTH CARE CTR an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New York, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Regal Heights Rehabilitation And Health Care Ctr Staffed?
CMS rates REGAL HEIGHTS REHABILITATION AND HEALTH CARE CTR's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 31%, compared to the New York average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Regal Heights Rehabilitation And Health Care Ctr?
State health inspectors documented 15 deficiencies at REGAL HEIGHTS REHABILITATION AND HEALTH CARE CTR during 2021 to 2023. These included: 15 with potential for harm.
Who Owns and Operates Regal Heights Rehabilitation And Health Care Ctr?
REGAL HEIGHTS REHABILITATION AND HEALTH CARE CTR is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 280 certified beds and approximately 272 residents (about 97% occupancy), it is a large facility located in JACKSON HEIGHTS, New York.
How Does Regal Heights Rehabilitation And Health Care Ctr Compare to Other New York Nursing Homes?
Compared to the 100 nursing homes in New York, REGAL HEIGHTS REHABILITATION AND HEALTH CARE CTR's overall rating (4 stars) is above the state average of 3.1, staff turnover (31%) is significantly lower than the state average of 46%, and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Regal Heights Rehabilitation And Health Care Ctr?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Regal Heights Rehabilitation And Health Care Ctr Safe?
Based on CMS inspection data, REGAL HEIGHTS REHABILITATION AND HEALTH CARE CTR has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New York. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Regal Heights Rehabilitation And Health Care Ctr Stick Around?
REGAL HEIGHTS REHABILITATION AND HEALTH CARE CTR has a staff turnover rate of 31%, which is about average for New York nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Regal Heights Rehabilitation And Health Care Ctr Ever Fined?
REGAL HEIGHTS REHABILITATION AND HEALTH CARE CTR has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Regal Heights Rehabilitation And Health Care Ctr on Any Federal Watch List?
REGAL HEIGHTS REHABILITATION AND HEALTH CARE CTR is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.