MERCY HOSPITAL SKILLED NURSING FACILITY

55 MELROY AVENUE, LACKAWANNA, NY 14218 (716) 819-5300
Non profit - Corporation 84 Beds Independent Data: November 2025
Trust Grade
90/100
#70 of 594 in NY
Last Inspection: July 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Mercy Hospital Skilled Nursing Facility has received a Trust Grade of A, indicating it is an excellent choice for care, highly recommended for families. It ranks #70 out of 594 nursing homes in New York, placing it in the top half of facilities statewide, and #10 out of 35 in Erie County, meaning only nine local options are better. However, the facility is currently experiencing a worsening trend, with issues increasing from one in 2022 to four in 2025. Staffing is a strong point, with a 5/5 rating and turnover at 42%, which is average for New York but shows room for improvement. Notably, there have been no fines, but the facility has less RN coverage than 82% of New York facilities, which may impact resident care. Specific incidents of concern include the failure to assess residents for bed rail entrapment risks, lack of informed consent for the use of alarms that affect resident dignity, and medication administration by nurses who did not personally prepare the medications, which could lead to safety issues. While the facility has many strengths, including high overall ratings, these weaknesses suggest that families should carefully consider the recent inspector findings when making a decision.

Trust Score
A
90/100
In New York
#70/594
Top 11%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
1 → 3 violations
Staff Stability
○ Average
42% turnover. Near New York's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most New York facilities.
Skilled Nurses
○ Average
Each resident gets 32 minutes of Registered Nurse (RN) attention daily — about average for New York. RNs are the most trained staff who monitor for health changes.
Violations
✓ Good
Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2022: 1 issues
2025: 3 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (42%)

    6 points below New York average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 42%

Near New York avg (46%)

Typical for the industry

The Ugly 4 deficiencies on record

Jul 2025 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0604 (Tag F0604)

Could have caused harm · This affected 1 resident

Based on interview, observation, and record review conducted during a Standard survey completed on 7/24/25, the facility did not ensure that residents have a right to be treated with respect and digni...

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Based on interview, observation, and record review conducted during a Standard survey completed on 7/24/25, the facility did not ensure that residents have a right to be treated with respect and dignity, including the right to be free from any physical restraints imposed for purposes of discipline or convenience, and not required to treat the resident's medical symptoms for one (1) (#30) of three (3) residents reviewed. Specifically, there was a lack of risk versus benefit assessments and informed consents for the alarm; the alarm sounded in the room, and Resident #30 was bothered by the use of the alarm and felt undignified.The findings are: The policy and procedure titled Resident Rights dated 5/20/24 documented that each resident's rights are protected and promoted; that each resident be encouraged and assisted in the fullest exercise of these rights; and are afforded their right to a dignified existence, self-determination, respect, full recognition of their individuality, consideration, and privacy. The policy and procedure titled Restraints dated 11/18/21 documented to provide a restraint free care while protecting resident safety, comfort and well-being; define the types of restraints, identify indications for the rare utilization of resident restraints, outline requirements of alternatives, orders obtained, and to review monitoring and documentation; and to ensure compliance with federal and state requirements for assessment and restraint reduction. The undated document titled Position Change Alarm Decision Making Tree documented the reason for the alarm request, the alternatives used before the alarm implementation, and if the alarm causes stress or anxiety which then would make the alarm a restraint. Interdisciplinary Team shall review use of a Position Change Alarm on a quarterly basis to determine need for continued use.The undated document titled Position Control Device Continued Use Determination documented the reason needed for the alarm and the use of the alarm to prevent injuries or incidents. The undated document titled Interdisciplinary Intervention for Falls Prevention documented that safety alarms such as bed or chair alarms will alarm remotely and not in the resident's room. 1. Resident #30 had diagnoses that included Parkinson's disease and dementia. The Minimum Data Set (a resident assessment tool) dated 6/17/25 documented Resident #30 was moderately cognitively intact, usually understands others, and usually understood by others. The Minimum Data Set documented the resident had a chair alarm that was used daily. The physician orders dated 1/30/25 documented Resident #30 had a chair alarm ordered and that the alarm was to be checked each shift to ensure that it is functioning. The order did not document a medical rationale. The comprehensive care plan dated 1/25/25 revealed Resident #30 was alert with confusion but could make preferences and daily choices known to staff. The comprehensive care plan documented that Resident #30 had falls on 11/2/24,11/29/24, 12/10/24, 12/25/24, 1/4/25, 1/25/25,1/29/25, 2/22/25, 3/18/25, 3/20/25, 4/15/25, 4/20/25, 7/11/25, and 7/22/25. The care plan included the use of the position change alarms. The Treatment Administration Records for January 2025, February 2025, March 2025, April 2025, May 2025, June 2025, and July 2025 revealed the chair alarm (position change alarm) was to be checked for proper functioning every shift. The Position Control Device Continued Use Determination dated 12/5/24 documented the reasons Resident #30 was to have a chair alarm was for self-transfers (transferring themselves from a sitting to a standing position or from a standing position to a sitting position), ambulated on their own, and had a history of falls. A Position Control Device Continued Use Determination dated 7/1/25 documented the indication was self-transfers and ambulation on their own still occurred which required the use of the chair alarm. An observation on 7/22/25 at 12:30 PM revealed a chair alarm pad on Resident #30's recliner chair connected to an alarm box that was connected to the wall. During an interview on 7/22/25 at 12:35 PM, Resident #30 stated that they hated the alarm when it sounded in their room as it was loud, and it bothered them. They stated the alarm was used because of falls. The resident stated they didn't want the alarm because it made them feel like a terrorist. During an interview on 723/25 at 9:30 AM, Certified Nurse Aide #9 stated Resident #30 had complained about the chair alarm. They stated that Resident #30 hated the alarm especially when it sounded in the room. They stated that the sound of the alarm bothered the resident so much the resident had thrown the alarm across the room and had attempted to pull the alarm out of the wall. They stated that they told one of the nurses about it but could not remember who they told. They stated that the alarm could be considered undignified if the resident did not like the alarm and it bothered them. During an interview on 7/23/25 at 10:15 AM, Registered Nurse Unit Manager #3 stated that chair alarms were implemented by nursing when a resident has falls. They stated the Interdisciplinary Team, which included nursing and physical therapy would decide if a resident needed an alarm. They stated that there was supposed to be a quarterly assessment completed for a chair alarm. They stated they weren't sure who would obtain consents from family or the resident for an alarm. They stated they were not aware that Resident #30 chair alarm sounded in the room. Registered Nurse Unit Manager #3 stated the alarm was supposed to alarm at the nurses' station and should activate the call light system. If the alarm sounded and it bothered the resident, it could be a quality-of-life issue. During an interview on 7/23/25 at 12:53 PM, Physical Therapist #1 stated that an assessment for use of the chair alarm should have been done quarterly and there should not have been a 7-month gap between assessments. They stated because Resident #30 had some cognitive deficits and could not be re-educated on the use of call lights that was the reason why Resident #30 had a chair alarm. They stated that nursing implements the chair alarm and that the Interdisciplinary team makes the decision to continue the chair alarm. The team does the assessment at their meetings. That's when a decision would be made to keep an alarm. During an interview on 7/24/25 at 9:30 AM, the Administrator stated assessments for alarms should be done quarterly along with the care plan for a resident. They stated the alarm should sound at the nurses' cart, the nurses' station, or sound with the call light and that it should not sound in the resident's room. They stated they would expect staff to report to the charge nurse or the nurse manager if the alarm was sounding in the resident's room and not in the nurses' station or cart. They stated that staff education was needed to ensure the alarm was not sounding in the room and to report it to someone if it was. They stated the interdisciplinary team was responsible for assessments of alarms and if a resident no longer needed an alarm, it would be removed. During an interview on 7/24/25 at 10:25 AM, the Director of Nursing stated the first time a resident complained about the noise of the alarm, they would expect staff to remove the alarm right away. They stated nursing implements the alarm, and the Interdisciplinary team was to do assessments and the risk versus benefits analysis. They stated nursing or the interdisciplinary team should obtain consents for the alarms from the responsible party or the resident. They would consider undignified if the alarm bothered the resident and it was not removed right away.10 NYCRR 415.4(a)(2)(3)
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review conducted during the Standard survey completed on 7/25/25, the facility did n...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review conducted during the Standard survey completed on 7/25/25, the facility did not provide services consistent with professional standards of care during medication administration for three (3) (#1, #20, and #77) of seven (7) residents observed. Specifically, Registered Nurse #2 administered medications that they had not personally prepared to Resident #1, #20, and #77. The findings are: The policy and procedure titled Medication Administration dated 10/24/24 documented nurses must only administer medications that they have personally prepared. Nurses must remain with the resident until the medication has been taken. The nurse will document administration of each medication in the medication administration record (MAR).1. Resident #20 had diagnoses that included chronic pain, hemiplegia (paralysis on one side of body), and polyneuropathy (peripheral nervous system disorder). The Minimum Data Set (a resident assessment tool) dated 5/14/25 documented Resident #20 was cognitively intact.During an observation on 7/21/25 at 9:11 AM, Registered Nurse #2 was applying a topical substance to Resident #20's left shoulder while they were sitting at the dining room table for breakfast. Registered Nurse #2 then obtained a medication cup from Licensed Practical Nurse #4, whom was at the medication cart, and administer a clear medication cup containing multiple medications to Resident #20. Review of the medication administration record for July 2025, Resident #20 was scheduled to receive Acyclovir 200 milligrams (antiviral), Probiotic 1 capsule (supplement), Vitamin B-Complex 1 tablet (supplement), tramadol hydrochloride (opioid), gabapentin (anticonvulsant) 100 milligrams 2 capsules, extra strength Tylenol (analgesic) 500 milligrams 2 tablets, Voltaren (pain reliever) external gel 1 percent topical to left shoulder in the morning (8 AM and 9 AM).The Medication Administration Audit Report dated 7/21/25, Licensed Practical Nurse #4 documented the administration of Resident #20's scheduled 8:00 AM and 9:00 AM medications on 7/21/25 between 9:06 AM and 9:10 AM. 2. Resident #77 had diagnoses that included dementia, macular degeneration (eye disease) right eye and anxiety disorder. The Minimum Data Set, dated [DATE] documented Resident #77 had moderate cognitive impairment.During an observation on 7/21/25 at 9:13 AM Licensed Practical Nurse #4 gave Registered Nurse #2 a clear plastic med cup of blue liquid. Registered Nurse #2 was observed delivering the med cup of blue liquid to Resident #77 and walking away. Registered Nurse #2 did not observe Resident #77 accept (swish/spit) the blue liquid. Review of the Medication Administration Record for July 2025, revealed Resident #77 had an order for Sodium Fluoride Solution 0.2 percent, one application by mouth two times a day (9:00 AM and 6:00 PM) for oral care. Instructions included to rinse for one minute then spit. Review of Medication Administration Audit Report for 7/21/25, Licensed Practical Nurse #4 documented the administration of Sodium Fluoride on 7/21/25 at 9:12 AM. 3. Resident #1 had diagnoses that included cerebral infarction (stroke), dysphagia (difficulty swallowing), and anxiety disorder. The Minimum Data Set, dated [DATE] documented Resident #1 was cognitively intact.During an observation on 7/21/25 at 2:14 PM, Registered Nurse #2 was at Resident #1's room with clear plastic medication cup, containing medications and applesauce. Licensed Practical Nurse #4 was observed walking away from medication cart in another direction. Registered Nurse #2 entered Resident #1's room and closed the door with medication cup in hand. Review of medication administration record for July 2025, revealed Resident #1 had orders for buspirone hydrochloride (reduce anxiety) 5 milligrams at 2:00 PM, acetaminophen (analgesic) 500 milligrams, 2 tablets three times a day (6:00 AM, 2:00 PM, 10:00 PM), and baclofen (muscle relaxant) 10 milligrams three times a day (9:00 AM, 2:00 PM, 9:00 PM).Review of Medication Administration Audit Report for 7/21/25, Licensed Practical Nurse #4 documented the administration of buspirone, acetaminophen, and baclofen on 7/21/25 at 2:14 PM. During an interview on 7/21/25 at 2:18 PM, Registered Nurse #2 stated they should not have administered medication that were prepared by another nurse. They stated if they did not prepare the medications, they do not know what they were giving. Registered Nurse #2 stated they just brought applesauce to Resident #1 and denied giving Resident #1 medications at 2:14 PM. Registered Nurse #2 stated they should not have administered Resident #20's and Resident #77's morning medications. because the medications were prepared by Licensed Practical Nurse #4. Registered Nurse #2 stated they did not sign for the administration of any medication on 7/21/25. During an interview on 7/21/25 at 2:29 PM, Licensed Practical Nurse #4 stated Registered Nurse #2 was helping them with the medication pass. They stated they were the assigned medication nurse for the unit; had not administered all the residents their medications but documented as the administrating nurse for all the medications. Licensed Practical Nurse #4 stated they prepared Resident #1's 2:00 PM medications in applesauce which included buspirone, acetaminophen, and baclofen. Registered Nurse #2 was present. Licensed Practical Nurse #4 stated they should have administered the medications because they prepared and signed for the medications. Additionally, they stated they could not verify if Registered Nurse #2 administered the medications to Residents #1, 20 and 77. During an interview on 7/22/25 at 2:59 PM, the Director of Nursing stated nurses should not be administering medications that have been prepared by another nurse because they were not following proper medication pass protocols.10 NYCRR 415.12 (l)
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review conducted during the Standard survey completed on 7/24/25, the facility did n...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, and record review conducted during the Standard survey completed on 7/24/25, the facility did not ensure: they assessed all residents for risk of entrapment from bed rails prior to installation, they reviewed the risks and benefits of bed rails with the resident or resident representative, obtain informed consent prior to installation, or provide documentation that preventive maintenance was conducted for all bed rails for four (4) (Residents #7, 9, 27, and 50) of four (4) residents reviewed. Specifically, the U Rails were loose and not secure (Resident's #27 and #50); lacked evidence of consent and risks verses benefits; and there was no routine preventative maintenance (Resident #7, 9, 27, & 50). In addition, the U-Rails were installed in error (Resident #50) and not reflected on the care plan (Resident #7 and # 50).The findings are: The policy and procedure titled CBC: Use of U-Rails, dated 4/24/25 documented if a U-Rail is recommended, patient/resident representative will be educated on the risks and benefits of the U-Rail. Informed consent will be documented in the medical record. U-Rails will be documented as a device for aiding mobility. Maintenance/Designee will conduct entrapment zones utilizing the attached U-Rail Assessment Decision Tree. The procedure did not include who was responsible for obtaining consents or the risk benefit education. The Bed Lever (U-Rail) Instruction manual dated December 2018 documented the bed lever should be regularly checked by the carer/user to ensure the setup is correct and it is working as intended for the user. 1. Resident #50 had diagnoses including Alzheimer's, depression, and anxiety. The Minimum Data Set Assessment (a resident assessment tool), dated 5/7/25, documented Resident #50 had severe cognitive impairment, sometimes understood and sometimes understands. The Minimum Data Set documented that Resident #50 was independent for bed mobility and bed rails were not used. The Kardex Report (a guide used by staff to provide care) with the as of date of 7/22/25 did not reflect bilateral U-rails. The comprehensive care plan revised on 4/6/25 documented Resident #50 had repeated falls, poor safety awareness, and was independent with bed mobility. The comprehensive care plan did not document the use of the U Rails. The Physical Therapy Evaluation and Plan of Treatment provided by the facility on 7/22/25 and was dated 11/18/24 documented Resident #50 was independent for bed mobility. There were no recommendations for U-Rails. Review of the electronic medical record revealed there was no U-Rail Assessment Decision Tree for Resident #50. During observation on 7/17/25 at 11:57 AM, Resident #50's bed was positioned up against the wall in their bedroom. The bed had bilateral U-Rails. The right U-Rail moved two to three inches forward and backwards when pressed on and was not secure. During observation on 7/21/25 at 3:17 PM, Resident #50's right U-rail extended two to three inches from the mattress when moved back and forth. During observation and interview on 7/21/25 at 3:44 PM, Licensed Practical Nurse #3 stated Resident #50 used the U-Rail for bed mobility to maintain their independence. Licensed Practical Nurse #3 moved the U-Rail and stated it was crooked and wobbly while moving it back and forth. Licensed Practical Nurse # located the two black bolt knobs located on the inside of the bedframe and attempted to tighten the bolts but was unable to do so. Licensed Practical Nurse #3 stated the loose U-Rail could bust off if pressed on to hard and could cause an injury. Certified Nurse Aide #1 stated the U-Rail was extended outward from the mattress and was a safety hazard. During an interview on 7/21/25 at 4:00 PM, the Assistant Administrator stated U rails were side rails and they were responsible for tracking the U-Rails after Maintenance Staff #2 installed them. The Assistant Administrator measured for entrapment yearly, visually inspected the U-Rails quarterly, and did not know who was responsible for obtaining consent. Maintenance would be responsible to tighten loose U-Rails. There was no routine scheduled maintenance program. During observation and interview on 7/21/25 at 4:02 PM, Maintenance Staff #2 stated the U-Rail was loose and bowed and needed to be replaced. There was no scheduled routine preventative maintenance program for inspection of the U-Rails and there should be to prevent an accident. Resident #50 could have injured themselves with the unsecured U-Rail. The 2025 Resident Room Inspection documentation provided by the facility on 7/22/25 at 8:45 AM documented Resident #50's bed make was by (name of manufacture) and was in new/good condition. There was no evidence the U-Rails had been inspected. During an interview on 7/22/25 at 9:42 AM, Physical Therapist #1 stated U-Rails enhanced independence with bed mobility and assist with getting in and out of bed. They recommended and assessed residents for U-Rails. They verbally discussed consent along with the risks versus benefits for the use of the U-Rails with the resident or representative without specifically documenting their discussions. Unsecured U-Rails would be a concern for entrapment and falls. Physical Therapist #1 could not locate a U-Rail assessment decision tree for Resident #50. They stated therapy did not recommend the U-Rails according to their physical therapy evaluation dated 11/18/24. They stated the U-Rails must have been installed in error on Resident #50's bed. Physical Therapist #1 did not know how long the U-Rails were on Resident #50's bed. During an interview on 7/23/25 at 9:42 AM, the Director of Nursing stated administration kept a record and checked for entrapment yearly. They were unsure if maintenance did routine preventative inspections and would expect staff to report if a U-Rail was loose. They stated there was no documentation in electronic medical record that consent, or education was provided prior to the installation of the U Rails for Resident #50. The U-rails may have been on from a previous resident in Resident 50's room and should have been removed when Resident #50 was admitted into that room. Resident #50 should have never had the U-Rails. During a telephone interview on 7/23/25 at 2:20 PM, the Director of Operations for the U rail company stated the instruction manual was not specific with safety inspections and would expect inspection of the U-Rails at least quarterly to make sure they were secured to the frame and had no loose bolts to prevent injury. During an interview on 7/24/25 at 9:21 AM, Registered Nurse #1 Clinical Nurse Manager stated maintenance was responsible to ensure the U-Rails were secured but anyone could visibly inspect the U-Rails and should tighten them when they were loose. Maintenance should be checking the U-Rails monthly to ensure they were secured and to prevent a potential accident. Registered Nurse #1 did not inspect Resident #50's bed and was unaware Resident #50 should not have had the U-Rails. 2. Resident #27 had diagnoses that included anoxic (without oxygen) brain damage, hemiplegia (paralysis on one side of body), and major depressive disorder. The Minimum Data Set, dated [DATE] documented Resident #27 had moderately cognitively impaired, was usually understood and usually understands. Resident #27 required partial/moderate assist by staff rolling left and right in bed. The Kardex Report with an as of 7/21/25 documented Resident #27 utilized bilateral assistive U-Rails for positioning. Bed mobility: dependent x2 (two staff) for sit to supine, partial/moderate for rolling with use of assistive U-Rails. Provide verbal cues and assist for safety. The comprehensive care plan revised 3/1/2022 documented Resident #27 had limited functional mobility related to traumatic brain injury with left hemiparesis. Interventions revised on 7/21/25 documented Resident #27 was dependent x2 (two staff) for sit supine, partial/moderate assist for rolling with use of assistive U-Rails. Provide verbal cues and assist for safety. Additionally, the comprehensive care plan revised 6/13/25, documented Resident #27 was at risk for falls. Intervention initiated 5/23/24 documented use of bilateral assistive U-Rails for positioning. The Physical Therapy evaluation dated 12/16/24 documented use of assistive U-Rails for rolling with bed mobility. Review of U-Rail Assessment Decision Tree forms dated 8/4/22 - 6/17/25 for Resident #27 revealed there was no evidence that informed consent was obtained and that education was provided on the risks and benefits of the U-Rails. During observations on 7/18/25 at 10:40 AM and 2:16 PM, 7/21/25 at 9:52 AM and 3:05 PM, Resident #27's bed had bilateral U-Rails at the head of the bed. The U-Rail on the left side, was loose, wobbled 2-3 inches, and the 2 screws securing the U-Rail to the bed frame were not secure. During an interview on 7/21/25 at 9:52 AM, Resident #27's was out of bed sitting in wheelchair in room and stated the U-Rail kind of gives because it was loose. Resident #27 did not know if anyone was aware of the U-Rail being loose. During an observation and interview on 7/21/25 at 3:07 PM, Certified Nurse Aide #8 stated they were responsible to ensure residents who had U-Rails were able to use them and to assist them with the use of the U-Rails. They stated they were not responsible for putting the U-Rails on the bed but if they were loose, wobble or anything was out of place they would notify the nursing supervisor. They stated it was important to report concerns with the U-Rails to prevent falls, potential serious injuries to the residents or someone else. Certified Nurse Aide #8 observed the U-Rail in Resident #27's room and stated the left U-Rail was very wobbly. They attempted to tighten the screws attaching the U-Rail to the bed frame and were unable to. During an observation and interview on 7/21/25 at 3:21 PM, Licensed Practical Nurse #3 stated U-Rails were utilized by residents to assist with mobility, turning and positioning while in bed. Licensed Practical Nurse #3 stated if a U-Rail were ever loose, they would notify therapy, and/or maintenance to check them. They stated if a resident relied on U-Rails for mobility and they were loose there could be risk of injury with their use. Licensed Practical Nurse #3 stated they were not aware of any loose U-Rails on Unit 3. Upon observation on Resident #27's left U-Rail in room, Licensed Practical Nurse #3 stated the U-Rail did not seem secured, very loose. Resident #27 stated Yes, it is. During an interview on 7/22/25 at 9:42 AM, Physical Therapist #1 stated residents were assessed for the use of U-Rails based on nursing, family request or an observed resident need. They stated U-Rails were utilized to enhance mobility, assist with turning and positioning and getting out of bed. They stated either nursing or they explained to residents' families that the U-Rail bed rail does not prevent falls. Physical Therapist #1 stated the use of U-Rails were reviewed quarterly to determine if use is still appropriate for residents. They stated U-Rail use was discontinued if determined they were no longer appropriate. Physical Therapist #1 stated maintenance installed the U-Rails based on therapy recommendations and that therapy did not maintain the U-Rails. They stated there was nothing documented in the resident's records regarding consent for use and/or on education regarding the risks/benefits of the use of U-Rails. They stated it would be important that education was provided because there were risks with the use of U-Rails, like entrapment, and that they were being utilized for the right reasons. During an interview on 7/24/25 at 9:35 AM, Registered Nurse #1, Clinical Nurse Manager stated they were not aware of any loose, unsecured U-Rails. They stated they would expect staff to report any U-Rail concerns to them so maintenance could be notified. They stated loose U-Rails were a risk for falls, injuries. Additionally, they stated maintenance should be checking U-Rails at least monthly to ensure everything was in working order. 3. Resident #7 had diagnoses that included spinal stenosis (narrowing of one or more areas in your spine most often in upper or lower back), history of falls, and transient cerebral ischemic attack (mini stroke). The Minimum Data Set, dated [DATE] documented Resident #7 was cognitively intact, was understood and understands. Resident #7's bed mobility was documented as supervision. The Kardex Report with an as of date 7/21/25 documented for staff to assist Resident #7 to turn/reposition every two hours, more often as needed or as requested. Bed mobility documented the use of a bed wedge on the left side for positioning per resident request. Ensure resident was lying in the middle of bed. Increase assist as needed. Requires supervision assist with rolling left to right; from a sitting to a lying position and from lying to sitting position. The Kardex Report did not document the use of U-Rails. The comprehensive care plan revised 1/11/2023 documented Resident #7 had limited functional mobility related to weakness and spinal stenosis. Interventions revised on 1/31/25 documented the use of a bed wedge on the left side for positioning per the resident's request. Ensure resident was lying in the middle of bed. Increase assist as needed. On 7/22/25 interventions were revised and included use of assistive U-Rails for bed mobility. The Physical Therapy evaluation dated 11/27/24 documented the use of U-Rails with supervision for lying to sit position and rolling with bed mobility. Physical Therapy evaluation was completed on 1/27/25 at the request of nursing secondary to right sided weakness. Prior level of function for bed mobility was partial/moderate assist with U-Rails. Resident #7's safety awareness was impaired. The evaluation dated 1/27/25 did not document the use of U-Rails for bed mobility. Review of Physical Therapy progress note dated 1/31/25 Physical Therapist #1 documented they re-assessed Resident #7 and they were back to their baseline level of function. Bed Mobility recommendations were documented as supervision with U-Rails. Review of U-Rail Assessment Decision Tree form for Resident #7 dated 2/1/23 - 5/27/25 revealed there was no evidence that informed consent was obtained and that education was provided on the risks and benefits of the U-Rails. During intermittent observations on 7/18/25 at 2:11 PM, 7/21/25 at 9:07 AM and 7/22/25 at 11:13 AM Resident #7's bed had two bilateral bedrails (U-rails) to head of bed that were secure to the bed frame. During an interview and observation on 7/22/25 at 10:19 AM, Physical Therapist #1 stated Resident #7 utilizes U-Rails for bed mobility. Review of Resident #7's comprehensive care plan Physical Therapist #1 stated they had not cared planned for the use of the U-Rails for Resident #7 and should have been. Physical Therapist #1 stated there was no evidence regarding consent for use and/or on education regarding the risks/benefits of the use of the U-Rails for Resident #7. Additionally, they stated a referral was made by nursing requesting U-Rails on 2/1/23. During an interview on 7/22/25 at 10:44 AM, Assistant Administrator/Director of Environmental Services stated bed assessments were completed annually or as needed if a mattress was changed out or if U-Rails were applied to measure for risk of entrapment. They stated there was no routine, preventative maintenance that was completed related to the U-Rails. During an interview on 7/22/25 at 2:59 PM, the Director of Nursing stated they were not sure how often routine maintenance was completed on U-Rails attached to resident's beds. They stated they would expect nursing staff to report any broken items of equipment to the nursing supervisor immediately for resident safety. They stated if a U-Rail was not secured properly, was loose, the U-Rail would not be able to be utilized as indicated and could come off. The Director of Nursing stated that verbal consent was given by resident families, for the use of U-Rails but there was no documented evidence. Additionally, they stated there needed to be a more formal process, uniform way of completing U-Rail assessments to assure risks, benefits and consent for use of U-Rails was completed and documented. 4. Resident #9 had diagnoses including rheumatoid arthritis (a disorder in which the body's immune system attacks itself, primarily in the joints, causing inflammation, swelling, pain and immobility), joint contractures (joints become stiff and unable to move through their normal range of motion) and chronic pain syndrome. The Minimum Data Set, dated [DATE] documented Resident #9 was moderately cognitively impaired, was sometimes understood and sometimes understands. The resident was dependent on staff for bed mobility and bed rail use was not documented on the assessment The Kardex Report with an as of date 7/23/25 documented Resident #9 used bilateral assist U-Rails for positioning. The comprehensive care plan initiated 12/16/24 documented Resident #9 had limited functional mobility related to contractures, weakness and rheumatoid arthritis. The resident utilized U-Rails to roll to the side. The Physical Therapy Evaluation and Plan of Treatment dated 12/16/24 documented rolling left to right with substantial/max assist with U-Rails. Their prior level of functioning was max assist for bed mobility. Review of the U-Rail Decision Tree revealed Physical Therapist #1 assessed Resident #9 for U-Rail safety on 12/18/24. They were requested by a Health Care Agent for a resident who lacks capacity. Physical therapy assessment for ability to use marked with an X resident can use and exit around U-Rail, and marked with an X U-Rail is not a restraint. Resident #9 was reevaluated for safety on 12/31/24, 3/18/24 and 6/17/25. The forms did not include consent or risk benefit education. Review of Resident #9's medical record revealed there was no evidence that informed consent was obtained and that education was provided on the risks and benefits for the use of the U-Rails. During observations from 7/18/25 at 9:18 AM through 7/23/25 at 10:57 AM, Resident #9 was out of bed in a reclining chair in the dining room and TV lounge. Their bed was observed with U-Rails on both sides at the upper portion of the bed. During an interview on 7/23/25 at 9:38 AM, Resident #9 stated they used their U-Rails to turn themselves when staff were providing care. They did not know if they signed a consent or if their family might have and they were unsure if anyone from maintenance checked them. During an interview on 7/23/25 at 9:42 AM, Licensed Practical Nurse #5 they did not know if residents or family had to sign a consent for the use of U-Rails, and they did not think anyone did routine maintenance on the rails. Licensed Practical Nurse #5 stated it was important to maintain the U-Rails because if they became loose the resident could get hurt or even fall out of bed. During an interview on 7/23/25 at 10:45 AM, Certified Nurse Aide #10 stated they had not noticed anyone doing routine maintenance on the U-Rails. Certified Nurse Aide #10 stated it was important to maintain the U-Rails because if they became too loose the resident could get stuck between the rail and the mattress or if it was loose enough, they could lean on it and fall out of bed. During an interview on 7/23/25 at 10:57 AM, Registered Nurse #3 Clinical Nurse Manager stated there was not a routine maintenance schedule for the U-Rails but there should be. They stated it was important because the rails should never get loose enough for staff to notice and report it. The routine maintenance checks could prevent resident injuries due to U-Rails being loose. They did not obtain consents from residents or family, and they did not know if a consent was required prior to using U-Rails. 10 NYCRR 415.12(h)(1)
Jul 2022 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0757 (Tag F0757)

Could have caused harm · This affected 1 resident

Based on interview and record review conducted during the Standard survey started on 7/25/22 completed 7/29/22, the facility did not ensure that each resident's drug regimen is free from unnecessary d...

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Based on interview and record review conducted during the Standard survey started on 7/25/22 completed 7/29/22, the facility did not ensure that each resident's drug regimen is free from unnecessary drugs. An unnecessary drug is any drug when used for excessive duration and without adequate indication for its use. Specifically, one (Resident #29) of five residents reviewed for unnecessary medications was treated with an antibiotic for an excessive duration, without adequate indication for its continued use. The finding is: Review of facility policy and procedure (P&P) titled Antibiotic Stewardship, effective 10/2017, documented the Antibiotic Stewardship Program (ASP) will guide safe, appropriate, effective and responsible use of antibiotic agents. The ASP is coordinated interventions designed to improve and measure the appropriate use of antibiotic agents by promoting the selection of the optimal antibiotic regimen including dosing, duration of therapy and route of administration. The ASP Committee will: -Monitor antibiotic resistance patterns and make appropriate changes in antibiotic use guidelines. -Restrict antibiotic use through automatic stop orders and other means as deemed necessary based on quality and safety. -Use the McGeer Criteria, or other evidence-based guidelines and standard procedures aimed at optimizing antibiotic use. 1. Resident #29 was admitted to the facility with diagnoses including dementia, diabetes, and history of urinary infections. The Minimum Data Set (MDS- a resident assessment tool) dated 5/4/22 documented Resident #29 was severely cognitively impaired' rarely/never understood, and was sometimes able to understand others. Additionally, the MDS documented the resident had not had a urinary tract infection (UTI) in the last 30 days and was receiving antibiotic medication. Review of Urologist Progress Note, dated 3/29/21, documented Resident #29 had a history of UTIs. The note documented the following: -2/10/21 diagnosed with Klebsiella (bacteria) and treated with course of Vantin (antibiotic) -3/19/21 diagnosed with E. Coli (bacteria) initially treated with Macrobid (antibiotic), which was switched to Levaquin (antibiotic). -History of UTI with two recent infections. Daughter would like to resume low-dose antibiotic prophylaxis. Restart Macrobid 50mg (milligrams) QD (daily) for UTI prophylaxis. Return in six months for routine follow up. Review of physician admission History and Physical dated 5/27/21 documented Resident #29 was on UTI prophylaxis, Macrobid (generic nitrofurantoin-antibiotic medication) 50 milligrams (mg) daily (QD), under the monitoring of urologist. Review of the current Comprehensive Care Plan with a revision date of 3/6/22 documented Resident #29 was incontinent of urine and had a history of UTI's. Interventions included to monitor/document/report signs/symptoms (s/sx) of UTI: frequency, urgency, malaise (fatigue), foul smelling urine, fever, nausea/vomiting, altered mental status, loss of appetite, behavioral changes. The plan did not reflect a current UTI, or long- term antibiotic use. Review of physician Order Summary Report documented the following: -5/27/21 Nitrofurantoin (Macrobid) 50mg QD for UTI prophylaxis (prophy). -9/4/21 Bactrim DS (antibiotic) 800-160mg one tablet two times a day for UTI for three days. -3/6/22 Bactrim DS 800-160mg one tablet two times a day for UTI for 5 days. -5/23/22 Please obtain urology follow up regarding antibiotic prophylaxis. Review of Medication Administration Record (MAR) documented the following: -5/1/21 through 8/30/21 Nitrofurantoin 50mg at bedtime for UTI prophy. -9/1/21 through 9/30/21 Nitrofurantoin 50mg at bedtime for UTI prophy-Hold 9/4/21 through 9/6/21; Bactrim DS 800-160mg one tablet two times a day for UTI for 3 days -10/1/21 through 2/28/22 Nitrofurantoin 50mg at bedtime for UTI prophy. -3/1/22 through3/31/22 Nitrofurantoin 50mg at bedtime for UTI prophy; Bactrim DS 800-160mg one tablet two times a day for UTI for 5 days. -4/1/22 through 7/28/22 Nitrofurantoin 50mg at bedtime for UTI prophy. Review of Lab Results Report documented the following: -9/3/21 Urine Culture positive for Klebsiella Variicola (abnormal) documenting nitrofurantoin resistant to the organism. -3/2/22 Urine Culture positive for E. Coli (abnormal) documenting nitrofurantoin resistant to the organism. Review of provider notes documented the following: -9/6/21 Urine culture collected on 9/3/21 showed Klebsiella Variicola. The Klebsiella was sensitive to Bactrim, and a three -day course was started. -1/27/22 Resident has been followed by urology and receives Macrobid prophylactically, but staff notes that family does not want any further urology appointments. -3/7/22 Staff has noted some decreased ability to ambulate, with occasional lethargy. A urine culture was positive for E. Coli, and patient has been placed on Bactrim DS twice a day for five days. Resident remains on nitrofurantoin (Macrobid) for prophylaxis, but this isolate was not sensitive to same. -5/23/22 Treated for urine infection. Remains on Macrobid 50mg at bedtime for UTI prophylaxis, as a progress note from Urologist office on 3/29/21 directs Nitrofurantoin 50mg QS. Six month follow up was requested. Plan documented long term drug therapy. Patient does currently receive Nitrofurantoin 50mg daily. Requested urology follow up of the same. -6/14/22 There was no documentation regarding urology follow- up. -7/27/22 There was no documentation regarding long term drug therapy, or urology follow up. Review of nursing Progress Notes documented the following: -9/29/21 at 8:15 AM Call placed to resident's daughter. Message left regarding appointment with Urologist tomorrow. This appointment was made to see if resident still needs to take Nitrofurantoin daily for UTI prevention. -9/29/21 11:46 AM Per Assistant Director of Nursing (ADON) resident's urology appointment for tomorrow is to be cancelled. -5/23/22 10:35 PM MD in today for 30 day and annual visit. Resident will need a urology follow up regarding antibiotic prophylaxis. -5/24/22 9:32 AM Resident's daughter called regarding follow up urology appointment. Daughter stated does not want resident to see a urologist. Feels it would be too stressful. Medical Doctor (MD) called and updated. 5/27/22 9:23 AM Spoke with resident's daughter this am. Daughter is following up with resident's urologist. 5/27/22 1:41 PM Progress notes faxed over to unit from Urologist office dated 3/29/21. Placed in MD book. During an interview on 7/27/22 at 3:00 PM, Licensed Practical Nurse (LPN) #1 stated they had called the family regarding urology follow up and the family did not want the resident to go. During an interview on 7/28/22 at 11:00 AM, Registered Nurse (RN) #1 Resident Care Coordinator (RCC) stated if a long- term antibiotic was prescribed by a consultant it has to be approved by the MD. It is not something we like to do. If family refuses a consultant follow up the facility MD would then take it from there. During interview on 7/29/22 at 9:57 AM, the Director of Nurses (DON) stated if the family declined I would expect the RN RCC to be monitoring, but I don't see anything documented other than the family declined when an appointment was scheduled for the resident. There should be a progress note. The Consultant Pharmacist and I look at antibiotic use. We meet monthly, discuss, and have quarterly antibiotic stewardship meetings. Maybe, there should have been discussion about a urology tele-visit. I think after a year of prophy antibiotic use we are supposed to reevaluate and follow up with the prescriber. During interview on 7/29/22 at 11:23 AM, the Consultant Pharmacist stated antibiotic use was tracked at interdisciplinary team (IDT) meeting quarterly. Family said no to urology follow- up so we did hold off in January 2022. The MD is very involved and wanted it revisited. It has been discussed at length. Resident #29 was on prophy when they were admitted from the community and has had two UTI's since admission. During interview on 7/29/22 at 1:10 PM, MD stated Resident #29 came to the facility on Macrobid. Prophy doesn't guarantee they won't get an infection; the hopes are it will prevent or make it less likely. Ideally, I would defer to urology. Maybe, this would have been a good time for a telehealth visit. The family didn't want to stir things up with the resident, as they don't tolerate perturbation (change). That is less than a perfect answer. I would have hoped to defer to urology and may or may not have documented. I may have been waiting, pending the consult. During interview on 7/29/22 at 1:21 PM, the Urology office RN stated it has been over a year since Resident #29 was seen by the Urologist. If the organism was resistant, to the antibiotic, they would have to evaluate the resident, look in to discontinuing the antibiotic or possibly changing something. The urologist would have to see the resident. If Resident #29 has been on an antibiotic and was still getting UTI's there was no benefit to the Macrobid. 415.12(l)(1)
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in New York.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most New York facilities.
  • • Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Mercy Hospital Skilled Nursing Facility's CMS Rating?

CMS assigns MERCY HOSPITAL SKILLED NURSING FACILITY an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New York, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Mercy Hospital Skilled Nursing Facility Staffed?

CMS rates MERCY HOSPITAL SKILLED NURSING FACILITY's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 42%, compared to the New York average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Mercy Hospital Skilled Nursing Facility?

State health inspectors documented 4 deficiencies at MERCY HOSPITAL SKILLED NURSING FACILITY during 2022 to 2025. These included: 4 with potential for harm.

Who Owns and Operates Mercy Hospital Skilled Nursing Facility?

MERCY HOSPITAL SKILLED NURSING FACILITY is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 84 certified beds and approximately 83 residents (about 99% occupancy), it is a smaller facility located in LACKAWANNA, New York.

How Does Mercy Hospital Skilled Nursing Facility Compare to Other New York Nursing Homes?

Compared to the 100 nursing homes in New York, MERCY HOSPITAL SKILLED NURSING FACILITY's overall rating (5 stars) is above the state average of 3.1, staff turnover (42%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Mercy Hospital Skilled Nursing Facility?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Mercy Hospital Skilled Nursing Facility Safe?

Based on CMS inspection data, MERCY HOSPITAL SKILLED NURSING FACILITY has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New York. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Mercy Hospital Skilled Nursing Facility Stick Around?

MERCY HOSPITAL SKILLED NURSING FACILITY has a staff turnover rate of 42%, which is about average for New York nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Mercy Hospital Skilled Nursing Facility Ever Fined?

MERCY HOSPITAL SKILLED NURSING FACILITY has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Mercy Hospital Skilled Nursing Facility on Any Federal Watch List?

MERCY HOSPITAL SKILLED NURSING FACILITY is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.