Monroe Community Hospital
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Monroe Community Hospital has a Trust Grade of C+, indicating it is slightly above average but not without concerns. It ranks #201 out of 594 nursing homes in New York, placing it in the top half of facilities in the state, and #14 out of 31 in Monroe County, meaning there are only a few better local options. The facility's trend is worsening, as it went from 2 reported issues in 2023 to 3 in 2024. Staffing is average with a 3/5 star rating and a turnover rate of 41%, similar to the state average. While there have been no fines, which is a positive sign, the nursing home has lower RN coverage than 82% of facilities in New York, which raises concerns about adequate medical oversight. Specific incidents revealed include a serious safety issue where a resident suffered a burn after smoking unsupervised, despite being assessed as unsafe to smoke without supervision. Additionally, there have been failures in providing timely baseline care plans for new residents, which is essential for their immediate healthcare needs. There were also reports of residents not receiving timely responses to their call lights, indicating lapses in attention and dignity. Overall, while there are strengths in some areas, the facility must address these critical and concerning issues.
- Trust Score
- C+
- In New York
- #201/594
- Safety Record
- High Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- 41% turnover. Near New York's 48% average. Typical for the industry.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New York facilities.
- Skilled Nurses ⚠ Watch
- Each resident gets only 28 minutes of Registered Nurse (RN) attention daily — below average for New York. Fewer RN minutes means fewer trained eyes watching for problems.
- Violations ○ Average
- 7 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
-
Staff turnover below average (41%)
7 points below New York average of 48%
Facility shows strength in fire safety.
The Bad
Near New York avg (46%)
Typical for the industry
The Ugly 7 deficiencies on record
Dec 2024
3 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
Based on observations, interviews, and record review conducted during the Recertification Survey and complaint investigation (NY00356480) from 12/16/2024 to 12/20/2024, for two (Residents #27 and #640...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
Based on observations, record review, and interviews conducted during the Recertification Survey from 12/16/2024 to 12/20/2024, the facility did not ensure that the medical team was notified when ther...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0655
(Tag F0655)
Could have caused harm · This affected multiple residents
Based on interviews and record review conducted during the Recertification Survey from 12/16/2024 to 12/20/2024, for 11 (Residents #24, #35, #136, #158, #246, #257, #357, #374, #375, # 378, #380) of 1...
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May 2023
2 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record reviews conducted during the Recertification Survey 4/24/23 to 5/1/23, it was deter...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
Based on observation, interviews and record review conducted during the Recertification Survey 4/21/23 to 5/1/23, it was determined that the facility did not ensure that the environment remained as fr...
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Jul 2021
2 deficiencies
1 IJ
CRITICAL
(J)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Accident Prevention
(Tag F0689)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review conducted during a Recertification Survey and complaint investigation (NY002...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, interviews and record review conducted during a Recertification Survey and complaint investigation (NY002...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No fines on record. Clean compliance history, better than most New York facilities.
- • 41% turnover. Below New York's 48% average. Good staff retention means consistent care.
- • Multiple safety concerns identified: 1 life-threatening violation(s). Review inspection reports carefully.
- • 7 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
About This Facility
What is Monroe Community Hospital's CMS Rating?
CMS assigns Monroe Community Hospital an overall rating of 4 out of 5 stars, which is considered above average nationally. Within New York, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Monroe Community Hospital Staffed?
CMS rates Monroe Community Hospital's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 41%, compared to the New York average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Monroe Community Hospital?
State health inspectors documented 7 deficiencies at Monroe Community Hospital during 2021 to 2024. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 6 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Monroe Community Hospital?
Monroe Community Hospital is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility operates independently rather than as part of a larger chain. With 566 certified beds and approximately 386 residents (about 68% occupancy), it is a large facility located in Rochester, New York.
How Does Monroe Community Hospital Compare to Other New York Nursing Homes?
Compared to the 100 nursing homes in New York, Monroe Community Hospital's overall rating (4 stars) is above the state average of 3.1, staff turnover (41%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Monroe Community Hospital?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.
Is Monroe Community Hospital Safe?
Based on CMS inspection data, Monroe Community Hospital has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in New York. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Monroe Community Hospital Stick Around?
Monroe Community Hospital has a staff turnover rate of 41%, which is about average for New York nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.
Was Monroe Community Hospital Ever Fined?
Monroe Community Hospital has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Monroe Community Hospital on Any Federal Watch List?
Monroe Community Hospital is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.