CARMEL RICHMOND HEALTHCARE AND REHAB CENTER
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Carmel Richmond Healthcare and Rehab Center has received an impressive Trust Grade of A, indicating they are excellent and highly recommended for care. They rank #17 out of 594 facilities in New York and #1 out of 10 in Richmond County, placing them in the top tier of nursing homes. However, the facility is experiencing a worsening trend, with issues increasing from 2 in 2019 to 3 in 2024. Staffing is average with a 3/5 rating and a 27% turnover rate, which is better than the state average, and they have no fines on record, suggesting a stable environment. However, there are some concerns, including a failure to report an incident involving a resident with lacerations and not completing important assessments for residents with pressure injuries, indicating areas for improvement in their care protocols.
- Trust Score
- A
- In New York
- #17/594
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ✓ Good
- 27% annual turnover. Excellent stability, 21 points below New York's 48% average. Staff who stay learn residents' needs.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most New York facilities.
- Skilled Nurses ✓ Good
- Each resident gets 56 minutes of Registered Nurse (RN) attention daily — more than average for New York. RNs are trained to catch health problems early.
- Violations ✓ Good
- Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
The Good
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5-Star Quality Measures · Strong clinical quality outcomes
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Low Staff Turnover (27%) · Staff stability means consistent care
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Full Sprinkler Coverage · Fire safety systems throughout facility
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No fines on record
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Staff turnover is low (27%)
21 points below New York average of 48%
Facility shows strength in quality measures, staff retention, fire safety.
The Bad
Part of a multi-facility chain
Ask about local staffing decisions and management
The Ugly 5 deficiencies on record
Aug 2024
3 deficiencies
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Report Alleged Abuse
(Tag F0609)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview conducted during the Recertification Survey from 07/31/2024 to 08/07/2024, the facility did...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0637
(Tag F0637)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview conducted during the Recertification Survey from 07/31/2024 to 08/07/2024, the facility fai...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interview conducted during the Recertification Survey from 07/31/2024 to 08/07/2024, the facility did not ensure that food was stored, prepared, and distribute...
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Oct 2019
2 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
MDS Data Transmission
(Tag F0640)
Could have caused harm · This affected 1 resident
Based on record review and staff interview conducted during the recertification survey, the facility did not ensure Minimum Data Set (MDS) 3.0 assessments were electronically transmitted to the Qualit...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #276 was admitted to the facility on [DATE] with diagnoses that included Anxiety Disorder, Depression, and Hypertens...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Grade A (93/100). Above average facility, better than most options in New York.
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most New York facilities.
- • Only 5 deficiencies on record. Cleaner than most facilities. Minor issues only.
- • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
About This Facility
What is Carmel Richmond Healthcare And Rehab Center's CMS Rating?
CMS assigns CARMEL RICHMOND HEALTHCARE AND REHAB CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within New York, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is Carmel Richmond Healthcare And Rehab Center Staffed?
CMS rates CARMEL RICHMOND HEALTHCARE AND REHAB CENTER's staffing level at 3 out of 5 stars, which is average compared to other nursing homes. Staff turnover is 27%, compared to the New York average of 46%. This relatively stable workforce can support continuity of care.
What Have Inspectors Found at Carmel Richmond Healthcare And Rehab Center?
State health inspectors documented 5 deficiencies at CARMEL RICHMOND HEALTHCARE AND REHAB CENTER during 2019 to 2024. These included: 5 with potential for harm.
Who Owns and Operates Carmel Richmond Healthcare And Rehab Center?
CARMEL RICHMOND HEALTHCARE AND REHAB CENTER is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by ARCHCARE, a chain that manages multiple nursing homes. With 300 certified beds and approximately 276 residents (about 92% occupancy), it is a large facility located in STATEN ISLAND, New York.
How Does Carmel Richmond Healthcare And Rehab Center Compare to Other New York Nursing Homes?
Compared to the 100 nursing homes in New York, CARMEL RICHMOND HEALTHCARE AND REHAB CENTER's overall rating (5 stars) is above the state average of 3.1, staff turnover (27%) is significantly lower than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.
What Should Families Ask When Visiting Carmel Richmond Healthcare And Rehab Center?
Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"
Is Carmel Richmond Healthcare And Rehab Center Safe?
Based on CMS inspection data, CARMEL RICHMOND HEALTHCARE AND REHAB CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in New York. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at Carmel Richmond Healthcare And Rehab Center Stick Around?
Staff at CARMEL RICHMOND HEALTHCARE AND REHAB CENTER tend to stick around. With a turnover rate of 27%, the facility is 19 percentage points below the New York average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly. Registered Nurse turnover is also low at 29%, meaning experienced RNs are available to handle complex medical needs.
Was Carmel Richmond Healthcare And Rehab Center Ever Fined?
CARMEL RICHMOND HEALTHCARE AND REHAB CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Carmel Richmond Healthcare And Rehab Center on Any Federal Watch List?
CARMEL RICHMOND HEALTHCARE AND REHAB CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.