StoneCreek Health and Rehabilitation

455 Victoria Road, Asheville, NC 28801 (828) 252-0099
For profit - Corporation 120 Beds SANSTONE HEALTH & REHABILITATION Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
21/100
#289 of 417 in NC
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

StoneCreek Health and Rehabilitation has received a Trust Grade of F, indicating significant concerns about the facility's care and management. It ranks #289 out of 417 nursing homes in North Carolina, placing it in the bottom half of all facilities in the state, and #14 out of 19 in Buncombe County, meaning only five local options are rated worse. While the facility is improving, with the number of issues decreasing from 7 in 2023 to 5 in 2025, it still has troubling indicators, including $59,125 in fines, which is higher than 75% of North Carolina facilities, suggesting ongoing compliance problems. The staffing situation is slightly better, with a turnover rate of 38%, which is below the state average, but the overall staffing rating is just 2 out of 5 stars. Recent inspections revealed critical incidents, such as the failure to properly assess a resident's surgical site after a fall, leading to a fracture, and delays in necessary occupational therapy, resulting in pressure ulcers. Additionally, there were concerns about expired food in the kitchen, which poses a risk to residents' health. While strengths include some excellent quality measures, families should carefully weigh these issues before making a decision.

Trust Score
F
21/100
In North Carolina
#289/417
Bottom 31%
Safety Record
High Risk
Review needed
Inspections
Getting Better
7 → 5 violations
Staff Stability
○ Average
38% turnover. Near North Carolina's 48% average. Typical for the industry.
Penalties
✓ Good
$59,125 in fines. Lower than most North Carolina facilities. Relatively clean record.
Skilled Nurses
○ Average
Each resident gets 31 minutes of Registered Nurse (RN) attention daily — about average for North Carolina. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
15 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★☆☆☆
2.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★★★
5.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2023: 7 issues
2025: 5 issues

The Good

  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (38%)

    10 points below North Carolina average of 48%

Facility shows strength in quality measures, fire safety.

The Bad

2-Star Overall Rating

Below North Carolina average (2.8)

Below average - review inspection findings carefully

Staff Turnover: 38%

Near North Carolina avg (46%)

Typical for the industry

Federal Fines: $59,125

Above median ($33,413)

Moderate penalties - review what triggered them

Chain: SANSTONE HEALTH & REHABILITATION

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 15 deficiencies on record

2 life-threatening
Apr 2025 5 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Quality of Care (Tag F0684)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and staff, Medical Director, and Orthopedic Surgeon interviews, the facility failed to complete and docu...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and staff, Medical Director, and Orthopedic Surgeon interviews, the facility failed to complete and document assessments of a surgical site. Resident #63 had an unwitnessed fall on 11/28/24 and suffered a fracture in the epicondyle region (bony prominence on the humerus bone in the arm) of the elbow. Resident #63's on 12/13/24 the resident underwent an open reduction internal fixation (ORIF) surgical procedure (involves making an incision to realign the bone and then holding the pieces together with hardware like plates, screws, or rods). At Resident #63's follow-up appointment with the Orthopedic Surgeon on 12/26/24 Occupational Therapy (OT) for range of motion (ROM), pain and edema (swelling caused by a buildup of fluid) control, home exercise program (HEP), and splint wear with removal for hygiene purposes and active ROM exercises was ordered. This order was not processed or communicated to OT. The 1/23/25 follow-up appointment with the Orthopedic Surgeon was cancelled due to Resident #63 being ill. The Transportation Aide rescheduled the appointment for 2/20/25. The facility did not seek guidance for care from the Orthopedic Surgeon in consideration of the delay with the follow-up appointment. There were no documented nursing assessments of Resident #63's surgical site from 12/13/24 through 2/20/25. The Orthopedic Surgeon removed the splint on 2/20/25 and observed a pressure wound over the medial aspect (area closest to the body) of the elbow with limited elbow range of motion and ordered wound care for the pressure wound. The Wound Nurse first observation of the surgical site was on 2/20/25. The Wound Care Provider saw the Resident weekly beginning on 2/25/25 and noted the wound was consistent with a medical device related stage 4 pressure injury (full-thickness skin and tissue loss with exposed or directly palpable fascia, muscle, tendon, ligament, cartilage or bone in the ulcer). The pressure wound continued to deteriorate and on 3/26/25 Resident #63 was brought to the hospital for emergent surgery for irrigation and debridement of her right elbow with hardware removal. Resident #63 was admitted postoperatively and given intravenous (IV) antibiotics for MRSA (Methicillin-Resistant Staphylococcus aureus) which were continued after her discharge on [DATE]. This deficient practice affected 1 of 3 residents reviewed for quality of care. Immediate jeopardy began on 12/26/24 when the facility failed to implement and complete routine assessments of Resident #63's surgical site. Immediate jeopardy was removed on 04/11/25 when the facility implemented an acceptable credible allegation of immediate jeopardy removal. The facility will remain out of compliance at a lower scope and severity level of D (no actual harm with potential for more than minimal harm that is not immediate jeopardy) to ensure education is completed and monitoring systems put into place are effective. The findings included: Resident #63 was admitted on [DATE] with diagnoses that included non-traumatic brain dysfunction, hypertension, and Alzheimer's disease. Resident #63's quarterly Minimum Data Set (MDS) dated [DATE] indicated she had severe cognitive impairment and required maximal assistance with upper body dressing and personal hygiene. Resident #63 did not have any pressure wounds and was not receiving any therapy. On 11/28/24 at 4:15 PM Nurse #1 wrote Resident #63 was found lying on her right side, face down on the floor on the left side of the bed. The resident was noted to have right arm in flexed position and was unable to move her arm independently. The right arm was immediately immobilized to prevent further injury, and the resident was instructed not to move arm. Resident #63 was carefully placed onto her bed with multiple staff members. The Medical Director (MD) was notified and new orders received to obtain STAT (without delay) right humerus (long bone of the upper arm), elbow, radius (forearm), and ulna (one of two long bones in the forearm) x-ray due to the fall. Nurse #1 wrote on 11/28/24 at 4:35 PM the X-Ray technician performed an x-ray at bedside and confirmed a fracture in the epicondyle region of elbow. The x-ray technician was unable to perform other exams (radial/ulna/humerus) secondary to the resident's condition. A verbal order was received from the on-call provider to send to the emergency department (ED) for fracture of right elbow after the residents fall and the residents responsible party was aware of new orders. The Director of Nursing (DON) was contacted, and the [local county] emergency medical services (EMS) was in route to the facility. Resident #63's emergency department (ED) summary dated 11/28/24 revealed Resident #63 was brought to the ED after a fall and had a fractured right olecranon (bony prominence that forms the tip of the elbow). The discharge instructions indicated Resident #63 needed to see an orthopedic specialist within 10 days. Nurse #2 progress note written on 11/29/24 at 8:46 AM read Resident #63 returned from the hospital on a stretcher with maximum assistance x 2 transfer from the stretcher to bed. The resident is resting comfortably and responds to verbal and tactile stimulation. The resident's sling is intact to her right arm with good CNS to fingertips noted. Review of a physician order dated 11/29/24 read for non-weight bearing to right arm and sling to be worn at all times and for oxycodone 5 mg (milligrams) every 4 hours as needed for pain management were continued. The Orthopedic Surgeon's progress note dated 12/5/24 noted Resident #63 to clinic today with a transfer aide from her skilled nursing facility for evaluation of a right olecranon fracture. The resident reported that her pain has been 4/10 in severity. Resident #63 has been in a posterior slab splint but the transfer aide from her facility reports that she is taking it off. The Orthopedic Surgeon took Resident #63's splint down to evaluate her skin and found no open wounds or abrasions and there was no threatened skin. There was ecchymosis and swelling along the posterior aspect of her elbow and gentle range of motion of the shoulder did not seem to cause significant pain. All of the resident's fingers were pink and warm and well-perfused with brisk capillary refill. A nurse's note dated 12/6/24 at 11:08 AM written by the Director of Nursing (DON) indicated Resident #63's responsible party had consented with the orthopedic group for the resident to have surgery on her right upper extremity (RUE) to repair her fracture on 12/13/24. Outpatient surgery had been scheduled with the surgery center and pre-operation orders were received. The hospital discharge instructions dated 12/13/24 indicated Resident #63 had surgery for open reduction internal fixation (hardware placed on bone for stabilization). The discharge instructions were to follow up with the Orthopedic Surgeon on 12/26/24, take pain medications as instructed, non-weight bearing for operated limb. Incision care instructions were to wear a plastic bag over the effective extremity when taking a shower and to notify the provider if the splint gets wet to have it replaced. Other incision care instructions were to not use lotions or creams near the affected area and call the provider if the incision has drainage. The hospital discharge instructions dated 12/13/24 included physician orders for doxycycline hyclate (antibiotic) one (1) tab 100 mg twice daily for 14 days to treat or prevent infections. Also included was an order for acetaminophen-hydrocodone 325/5 mg oral tablet one (1) every 6 hours times 4 days for pain and non-weightbearing for operated limb. There were no assessments of the surgical documented by nursing staff from 12/13/24 through 12/26/24. An orthopedic progress note dated 12/26/24 indicated Resident #63 was seen by the Orthopedic Surgeon for a two-week follow-up post open reduction internal fixation of a right olecranon fracture. The resident was fitted with a custom fitted long arm posterior orthosis (an external device like a brace or a splint) for her right upper extremity by the orthopedic office occupational therapist. The progress note instructed to contact the occupational therapy department if needed. The progress note included the goal for Resident #63 was to be independent with wearing the orthosis and with its care and to follow surgical precautions with the orthosis. It was noted that the surgical incision was healing well along the posterior aspect of Resident #63's elbow. In addition, gentle range of motion of the elbow did not cause any significant pain and she had stable alignment of her elbow status post open reduction internal fixation with olecranon plate. The occupational therapist educated Resident #63 and her caregiver (Transportation Aide) on how to wear and provide care for the orthosis (an external medical device such as a brace or splint). The Transportation Aide was unavailable for interview. A signed paper Orthopedic Surgeon referral order dated 12/26/24 for Resident #63 to receive occupational therapy had been scanned into Resident #63's health record on 1/2/25 under the tab medications and treatments when all other orthopedic information was found under the consults tab. The occupational therapy referral order was for the resident to be evaluated and to treat the right olecranon ORIF with ROM (range of motion), pain and edema control, modalities, and HEP (home exercise program). It was noted Resident #63 needed to wear the splint at all times except for hygiene purposes and gentle AROM (active range of motion) exercises 1 to 2 times weekly for 8 weeks. Nurse #7 was identified as the nurse assigned to Resident #63 on 12/26/24. Attempts to contact Nurse #7 for a phone interview were not successful. Resident #63's physician's orders for December 2024 were reviewed and found no order entered on 12/26/24. The DON stated in an interview on 4/7/25 at 3:50 PM that Resident #63 had a follow up appointment scheduled with the Orthopedic MD on 01/23/25 but Resident #63 was sick, and the appointment was rescheduled for 02/20/25 by the Transportation Aide. Nurse #2 wrote on 1/27/25 at 5:41 PM the resident's splint is intact to right arm with good CNS to fingertips. There were no documented nursing assessments of Resident #63's surgical site or Occupational Therapy notes entered in the medical record from 12/26/24 through 2/20/25. An Orthopedic Surgeon progress note dated 02/20/25 indicated Resident #63 was seen today for a follow-up of her right olecranon fracture. The Orthopedic Surgeon wrote that he last saw the resident on 12/26/24, the resident was supposed to come back 4 weeks after that appointment, and it had been almost 2 months since he last saw her. The progress note included the resident had been wearing the splint at night and the nursing aide with her said the resident had been taking it off during the day. Upon removing the splint, the Orthopedic Surgeon indicated he noticed a pressure wound over the medial aspect (area closest to the body) of the elbow with limited elbow range of motion. Resident #63 still had steri-strips on her elbow from the last visit with the Orthopedic Surgeon and he wrote that it concerned him as to the hygiene of this area and whether she had been spending time out of the splint to work with therapy. The Orthopedic Surgeon indicated he was discontinuing her splint device and ordered wound care for the medial elbow wound. Additionally, he wrote the medial elbow wound was far away from her surgical incision and did not appear infected. He indicated there was no concern for exposed hardware in her elbow and wanted to be called by the facility right away if it became infected. The Orthopedic Surgeon wanted to see the resident for an appointment on 3/26/25 at 10:30 AM. Medication Aide #1 was interviewed on 4/9/25 at 1:33 PM. She stated that she had been assigned to Resident #63 regularly in December 2024, January and February 2025. She stated she remembered Resident #63 had a splint on her right arm in December, January and February and she had never removed that splint and had never seen any other nurses or NA's remove the splint. The Medication Aide said the splint was black and went from the back of the resident's upper arm to her forearm and it had Velcro straps that held it in place. She stated she never noticed a smell and did not recall Resident #63 complaining of pain in her right arm. Nurse #4 was interviewed on 4/09/25 at 1:50 PM. Nurse #4 worked was usually assigned to Resident #63 on night shift and had been assigned to the resident in December 2024 through April 2025. She stated she had never taken the splint off the resident and had not noticed the wound on her right arm smell. Nurse #4 stated she did check the capillary refill and circulation for the resident and that the resident never complained of pain. Nurse #4 stated her understanding was the splint was supposed to stay on Resident #63 because she did not see any orders for taking it off. NA #5 was interviewed on 4/9/25 at 1:32 PM and stated she remembered Resident #63 having 2 different types of splints and that the resident was able to take off both. NA #3 stated she was instructed that the splint was to stay on at all times. NA #5 stated she had never noticed a smell from the residents wound and the resident was able to communicate if she was in any pain. NA #5 said Resident #5 would sometimes complain of pain and NA #5 would tell her nurse. The Wound Nurse documented a progress note on 2/20/25 at 5:54 PM. The wound Nurse wrote Resident #63 had arrived back from her orthopedic office appointment. The resident had an elastic bandage wrap and cast padding on her right upper extremity after removing her splint. When splint was removed, the resident was noted to have a small open area to her right elbow measuring approximately 0.8 cm (centimeters) x 0.9 cm x 0.1 cm depth with rusty discoloration located around wound edges. There was mild serous drainage (wound discharge, clear to yellow in color) noted and the resident had complained of mild pain when palpation was performed that resolved once the stimulus was removed. Resident #63 was observed to also have hypergranulation tissue (overgrowth of healing tissue) above the ulcer as well. The Wound Provider was notified, and new orders were received from the Wound Provider. The Wound Nurse stated during an interview on 4/9/25 at 10:11 AM that Resident #63 came back from the orthopedic appointment on 2/20/25 and the resident was not wearing her splint for the first time since it was placed on her. The Wound Nurse stated it was his first observation of the resident's surgical site. He stated he did call the Orthopedic Surgeon to get treatment orders for the wound and he also called the Wound Provider for treatment orders. The Wound Nurse said the Wound Provider ordered the wound to be treated with Dakin's solution (diluted bleach used to kill germs) to pat dry, cover the wound with a pad and cover with tape. The Wound Nurse said it was a daily treatment and as needed. The Wound Provider's order written by the Wound Nurse on 02/20/25 read once daily, clean right elbow wound with quarter strength Dakin's and pat dry. Apply xeroform to wound bed and cover with a non-sticky pad. Wrap with kerlix (gauze bandage rolls) and secure with soft cloth surgical tape. Change daily and as needed. The Wound Nurse progress note dated 2/25/25 at 5:24 PM read that he had reached out to the resident's Orthopedic Surgeon regarding the Wound Providers treatment recommendations and to schedule the residents 6-week follow-up appointment. The appointment was rescheduled for Thursday 02/27/2025 at 8:00 AM. The orthopedic office was updated regarding the Wound Providers current treatment recommendations and the current treatment regimen that was in place. The Wound Nurse wrote he had spoken to the triage nurse for the Orthopedic Surgeon who said a message would be transcribed to the Orthopedic Surgeon. The progress note read the Wound Nurse had attempted to reach out to the orthopedic office to get further clarification and a second message was sent to the Orthopedic Surgeon. Resident #63 was first seen by the Wound Provider on 2/25/25. The Wound Provider noted the right elbow wound had full-thickness tissue loss overlying the olecranon. On examination, the surgical hardware was noted in the wound bed base and the wound site was reported to have developed secondary to a brace status post ORIF right olecranon. The Wound Provider indicated the wound was consistent with a medical device related stage 4 pressure injury (full-thickness skin and tissue loss with exposed or directly palpable fascia, muscle, tendon, ligament, cartilage or bone in the ulcer) measuring 0.5 cm x 0.6 cm x 0.3 cm depth. The Wound Provider wrote the right medial elbow wound had full thickness tissue loss overlying the right medial epicondyle (bony prominence at the end of a long bone) with hypergranulation tissue present. The right medial elbow wound was reported to have developed secondary to a brace status post ORIF right olecranon and consistent with medical devise related stage 3 pressure injury measuring 0.8 cm x 0.8 cm x 0.2 cm depth. There were no signs of acute infection for any wounds. The treatment orders for the right medial elbow wound were from the Orthopedic Surgeon to cleanse the wound with normal saline, pat dry and apply xeroform to the wound bed. Then cover it with non-adherent pad and secure with rolled gauze wrap daily. The wound treatment orders for the right elbow wound with exposed surgical hardware were to loosely pack the wound with quarter strength Dakin's moistened gauze to provide topical antimicrobial control per Orthopedic Surgeons approval. The Wound Provider added she requested staff notify Orthopedic Surgeon of the hardware exposed in base of right elbow wound with the treatment recommendation above and requested for further evaluation per the Orthopedic Surgeon. On 2/26/25, the Wound Provider wrote an order that read to cleanse right elbow wound with quarter strength Dakin's solution and pat dry. Loosely pack with a quarter strength Dakin's moistened gauze and cover with a non-adherent pad, wrap with kerlix. Secure with soft cloth surgical tape. Change daily and as need for soiling or dislodgement. A physician order from the Orthopedic Surgeon on 2/26/25 indicated doxycycline hyclate (antibiotic) 100 mg twice daily by mouth for 21 days for medial elbow pressure wound. A review of the treatment administration record (TAR) dated 02/20/25 to 02/28/25 found the wound treatment order for right elbow wound was initialed completed once daily on 2/21/25 through 2/26/25. The right elbow wound treatment order written on 02/26/25 were initialed as completed 02/26/25, 02/27/25 and 02/28/25 on the TAR. A progress note dated 02/27/25 from the Orthopedic Surgeon indicated Resident #63 was seen for follow-up of her fractured right olecranon. Resident #63 was treated with open reduction and internal fixation on 12/13/24. The Orthopedic Surgeon wrote Resident #63 had seen him the previous week and was able to take her splint off and get her moving. The Orthopedic Surgeon noted he did not think Resident #63 had been moving much at the skilled nursing facility and her splint was still in place. Resident #63 returned to the clinic today at the Orthopedic Surgeon's request because he received a call from Resident #63's Wound Nurse who stated the medial elbow wound was healing but the wound over the posterior aspect of the elbow had opened up and you could see the plate at the bottom of the wound. The wound over the medial aspect was healing quite nicely and there was a small wound now present over the olecranon with some serosanguineous drainage (thin, pinkish, red drainage) coming from that wound. He wrote that he did think he saw Resident #63's olecranon plate in the base of the wound. The note included an order for doxycycline (antibiotic) 100 mg twice daily for 21 days prescribed on 02/26/25. The Orthopedic Surgeon wanted her to be seen again in 3 weeks. He wrote that the hardware might need to be removed if the wound did not heal up. The resident next appointment date was scheduled on 3/26/25 at 10:30 AM. The Wound Provider saw Resident #63 on 3/4/25 and wrote in the progress note the right elbow wound had decreased in length and width with an increase in depth noted measuring 0.3 cm x 0.3 cm x 0.4 cm depth. The Wound Provider wrote there was a decrease in overall wound volume and the exposed surgical hardware was present in wound bed base. The right medial elbow wound had measurements of 0.2 cm x 0.2 cm x 0.2 cm depth with a decrease in overall wound volume. The Wound Provider's treatment orders for the right elbow wound were to continue the treatment of normal saline cleanse to pat dry and apply xeroform to the wound bed. Additionally, to cover it with nonadherent pad and secure with rolled gauze wrap daily to provide topical antimicrobial control and to promote moisture balance. The treatment orders for the wound with exposed hardware were to continue treatment with loosely packing the wound with quarter-strength Dakin's moistened gauze. Then to continue with the current secondary treatment to provide topical antimicrobial control. The progress note included there were no signs of acute infection for any wound. A physician's order dated 3/05/25 read clean posterior biceps wound with normal saline and pat dry. Apply xeroform (non-adhering wound dressing) to wound bed and cover with a nonstick pad. Wrap with kerlix and secure with soft cloth surgical tape. Change daily. The Wound Provider progress noted dated 3/11/25 indicated right elbow wound with surgical hardware measured 0.3 cm x 0.4 cm x 0.2 cm depth and was healing. The Wound Provider noted there was a slight decrease in wound width with an increase in granulation tissue in the wound bed and the exposed surgical hardware was present in wound bed base. The wound did not have any signs of acute infection. It was documented that the right medial wound had been resolved. The wound treatment order for the right elbow wound was changed to a quarter-strength Dakin's irrigation, followed by loosely packing the wound with quarter strength Dakin's moistened gauze. Then to secure with silicone bordered super absorbent dressing daily to provide topical antimicrobial control. A Wound Provider order dated 3/11/25 read cleanse right elbow wound with quarter strength Dakin's solution and pat dry and loosely pack with quarter strength Dakin's moistened gauze. Cover with a silicone bordered super absorbent dressing and change daily as needed. The Wound Provider progress noted dated 3/18/25 revealed the right elbow wound with surgical hardware exposed measured 0.3 cm x 0.2 cm x 0.4 cm depth and the wound had not improved. The Wound Provider's note indicated the wound had signs of infection with moderate edema and mild seropurulent drainage present at the right elbow wound site. The Wound Provider additionally wrote there was no induration, no erythema, no odor, and no calor (warmth). Resident #63 did not have a fever on exam. The wound treatment orders were changed to quarter-strength Dakin's irrigation, followed by loosely packing the wound with Iodoform packing strip then secure the area with silicone bordered super absorbent dressing daily to provide topical antimicrobial control. A Wound Provider order dated 3/18/25 read to irrigate the right elbow wound with quarter strength Dankins. Pat dry/ loosely pack wound with moistened quarter strength Dakin's gauze. Cover with a large gauze wound dressing and secure with rolled gauze and tape once daily and as needed. A nurse's note written on 3/23/25 at 10:43 AM by the Wound Nurse read, new wound characteristics were observed with moderate seropurulent drainage (cloudy drainage) noted. The Wound Care Provider and attending Medical Director were notified. New orders were received for change in treatment, Ciprofloxacin (antibiotic) 500 mg twice a day for 10 days prophylaxis, and obtain a Complete Blood Count (CBC) with differential, Sedimentation Rate (Sed Rate), /C-Reactive Protein (CRP) on 03/24/2025. The TAR and MAR were updated, and orders were carried out as indicated. The Wound Nurse attempted to reach RP regarding new orders and current plan of care and was unable to reach or leave message. The Physician's order dated 3/23/25 read irrigate right elbow wound with quarter strength Dakin's, Pat dry/loosely pack wound with moistened quarter strength Dakin's gauze. Cover with a large gauze wound dressing and secure with rolled gauze and tape once daily and as needed. Physician's order dated 3/24/25 read Ciprofloxacin (antibiotic) 500mg twice a day for 10 days prophylaxis (preventative treatment for infection) and obtain CBC with diff/Sed Rate/CRP on 03/24/2025. The Wound Nurse wrote on 3/24/25 at 1:25 PM that the orthopedic office was contacted regarding the change in wound characteristics and increased inflammation present with seropurulent drainage noted. The resident's vital signs were 98.3, 85 pulse, 20 respirations, 124/85 blood pressure, 96% oxygen saturation on room air with no shortness of breath present. Resident #63 had lab work obtained today and continues on by mouth antibiotic for prophylaxis wound infection. A physician's order dated 3/25/25 read to irrigate right elbow wound with quarter strength Dakin's solution, pat dry/ loosely pack wound with moistened quarter strength Dakin's gauze. Cover with a large gauze wound dressing and secure with rolled gauze and tape twice daily and as needed. The Wound Provider saw Resident #63 on 3/25/25 and wrote in the progress note that the right elbow wound with surgical hardware exposed measured 0.9 cm x 0.9 cm x 0.8 cm depth and the wound had not improved. The Wound Provider wrote there was a large amount of edema, induration (thickening and hardening of soft tissue) and moderate erythema (redness) was present in the elbow. The Wound Provider indicated there was a large amount of seropurulent drainage (indicates potential infection) present on exam with no odor noted. The resident was in moderate pain with the palpation of the wound and PRN (as needed) medication was requested and administered by nursing staff. The Wound Provider wrote to premedicate the resident for pain prior to wound care exam. The wound care treatment order was changed to quarter-strength Dakin's irrigation and loosely pack the wound with quarter-strength Dakin's moistened packing strip. The order continued with covering the area with super absorbent dressing and secure with rolled gauze wrap and tape BID (two times daily) to provide topical antimicrobial control. A Physician's order dated 3/25/25 read for right elbow wound to irrigate with quarter strength Dakin's, pat dry. Loosely pack wound with moistened quarter strength Dakin's gauze. Cover with and large gauze wound dressing and secure with rolled gauze and tape two times daily and as needed. The Orthopedic Surgeon's progress note dated 3/26/25 and signed at 11:51 AM wrote Resident #63 returned to the clinic today. The facility had noticed over the past few days increasing redness, swelling and draining from her elbow wound. The Orthopedic Surgeon wrote the resident had developed an infection going down to her plate and in the olecranon bursa (small fluid filled sack at the tip of the elbow). The progress note indicated an x-ray was conducted and the Orthopedic Surgeon reviewed the x-ray and wrote he did not see any indication of osteomyelitis (infection of the bone) from the elbow's bony prominence. The Orthopedic Surgeon noted they should proceed to the operating room today for irrigation, debridement (removing dead damaged or infected tissue) and hardware removal. The Orthopedic Surgeon concluded this would allow the resident to be admitted to the hospital for IV (intravenous) antibiotics and postoperatively and for him to better provide treatment to the resident moving forward. A nurse's note written on 03/26/25 at 1:30 PM by Nurse #3 indicated Resident #63 returned from her appointment at the orthopedic office with scheduled surgery for hardware removal today (03/26/25). The resident's responsible party was notified, and consent was given. Resident #63's hospital Discharge summary dated [DATE] revealed Resident #63 was brought to the hospital on [DATE] for irrigation and debridement of her right elbow with hardware removal. A progress note dated 3/27/25 by the admitting hospitalist wrote Resident #63 was received from the orthopedic office with a swollen and erythematous (red and swollen) right elbow for emergent surgery on 3/26/25. Resident #63 was admitted postoperatively and given IV antibiotics for MRSA (Methicillin-Resistant Staphylococcus aureus). The hospital Discharge summary dated [DATE] read Resident #63 was to receive PT or OT 2 to 4 days week. The resident will receive IV antibiotics via PICC (peripherally inserted central catheter, is a long, thin tube that's inserted through a vein in your arm and passed through to the larger veins near your heart). The wound dressings were to remain until seen in Orthopedic Surgeons follow up appointment. The discharge summary included orders to assist with IV vancomycin 1 gram every 12 hours for wound and bone infection and end after 5/5/25. Additional orders read to assist with getting labs drawn every Monday for vancomycin trough, CRP, ESR, BMP, and CBC. Furthermore, the resident is to be non-weight bearing to operative arm and to follow-up with the Orthopedic Surgeon on 4/16/25 at 10:45 AM. A nurse's note dated 04/01/25 written by Nurse #2 indicated Resident #63 was re-admitted to the facility on [DATE] at 2:20 pm. Resident #63 was sent to the hospital on [DATE] from the orthopedic office due to a right elbow infection. The resident was taken into emergency surgery for irrigation and debridement of her right elbow with hardware removal. Resident #63 was non-weightbearing to the right arm, splint was to remain in place and dry until follow-up, if splint got wet a call was to be made to the Orthopedic Surgeon immediately. Resident #63 had a midline port (Intravenous catheter inserted into the upper arm) placed in her right upper chest and received vancomycin (antibiotic) 1 gram every 12 hours until 05/8/25. A physician order written on 04/01/25 for Resident #63 indicated vancomycin-diluent combo 1 gram/200 milliliters intravenous for right elbow methicillin-resistant Staphylococcus aureus (MRSA). Infuse over one hour with 200 milliliters per hour PICC to right chest, every 12 hours until 05/08/25. Order written on 04/01/25 for splint to right upper extremity to remain in place until follow-up appointment on 4/16/25. Nurse to assess circulation to right upper extremity every shift. A review of the April 2025 MAR found the order for assessing circulation to right upper extremity every shift was signed completed each shift. Review of the medical record revealed Resident #63 was not seen by OT at the facility after the 12/26/24 order from the Orthopedic Surgeon until 04/02/25. The Therapy Director was interviewed on 04/08/25 at 4:58 PM. She stated she did not receive a referral for Resident #63 to be evaluated or receive treatment until 4/2/25. She stated the splint on Resident #63's arm and elbow was not difficult to remove and was used to keep the elbow and arm stable. The Therapy Director said the splint device might have been able to be changed to another splint to allow for easier hygiene care with agreement from the orthopedic provider. The Therapy Director said had she seen a therapy referral for Resident #63, an occupational therapist would have been sent to evaluate the resident specifically for the need indicated on the referral. Resident #63's plan of care for therapy would then be developed for her treatment, and the resident's hygi[TRUNCATED]
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0825 (Tag F0825)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and staff, Medical Director, and Orthopedic Surgeon interviews, the facility failed to communicate to th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and staff, Medical Director, and Orthopedic Surgeon interviews, the facility failed to communicate to the therapy department an Occupational Therapy (OT) referral ordered by Resident #63's Orthopedic Surgeon for evaluation and treatment of the resident's right olecranon (tip of the elbow). On 12/13/24 the resident underwent an open reduction internal fixation (ORIF) surgical procedure (involves making an incision to realign the bone and then holding the pieces together with hardware like plates, screws, or rods). At Resident #63's follow-up appointment with the Orthopedic Surgeon on 12/26/24 he ordered OT for range of motion (ROM), pain and edema (swelling caused by a buildup of fluid) control, home exercise program (HEP), and splint wear with removal for hygiene purposes and active ROM exercises. Resident #63's splint was not removed until her 2/20/25 follow up appointment with the Orthopedic Surgeon and she was not evaluated by OT until 4/2/25. Resident #63 developed 2 pressure ulcers to the right elbow, she required surgery for an infection with removal of the previously inserted surgical hardware, and treatment with intravenous (IV) antibiotics. Resident #63 had a high likelihood of suffering serious harm as a result of this failure. This deficient practice affected 1 of 1 resident reviewed for therapy. Immediate jeopardy began on 12/26/24 when the facility failed to implement the OT referral that included splint removal placing Resident #63 at high risk for development of pressure wounds and infection. Immediate jeopardy was removed on 04/10/25 when the facility implemented an acceptable credible allegation of immediate jeopardy removal. The facility will remain out of compliance at a lower scope and severity level of D (no actual harm with potential for more than minimal harm that is not immediate jeopardy) to ensure education is completed and monitoring systems put into place are effective. The findings included: Resident #63 was admitted on [DATE] with diagnoses that included non-traumatic brain dysfunction, hypertension, anxiety, depression, and Alzheimer's disease. Resident #63's quarterly Minimum Data Set (MDS) dated [DATE] indicated she had severe cognitive impairment and required maximal assistance with upper body dressing and personal hygiene. Resident #63 did not have any pressure wounds and was not receiving any therapy. Resident #63's emergency department (ED) summary dated 11/28/24 revealed Resident #63 was brought to the ED after a fall and had a fractured her right olecranon. The discharge instructions indicated Resident #63 needed to see an orthopedic specialist within 10 days. A nurse's note dated 12/6/24 at 11:08 AM written by the Director of Nursing (DON) indicated Resident #63's responsible party had consented with the orthopedic group for the resident to have surgery on her right upper extremity (RUE) to repair her fracture on 12/13/24. Outpatient surgery had been scheduled with the surgery center and pre-operation orders were received. The hospital discharge instructions dated 12/13/24 indicated Resident #63 had surgery for open reduction internal fixation. The discharge instructions were to follow up with the Orthopedic Surgeon on 12/26/24, take pain medications as instructed, and she was to be non-weight bearing for operated limb (right upper extremity). An orthopedic progress note dated 12/26/24 indicated Resident #63 was seen for follow-up 2 week's status post open reduction internal fixation of a right olecranon fracture. The resident was fitted with a custom fitted long arm posterior orthosis (an external device like a brace or a splint) for her right upper extremity by the orthopedic office occupational therapist. The occupational therapist indicated Resident #63 and her caregiver were educated on how to wear and provide care for the orthosis. The progress note indicated to contact the occupational therapy department if needed. The progress note included the goal for Resident #63 to be independent with wearing the orthosis and with its care and to follow surgical precautions with orthosis. The surgical incision was healing well along the posterior aspect of Resident #63's elbow. Gentle range of motion of the elbow did not cause any significant pain and she had stable alignment of her elbow status post open reduction internal fixation with olecranon plate. A signed Orthopedic Surgeon referral order dated 12/26/24 had been scanned into Resident #63's health record on 1/2/25 under the tab medications and treatments when all other orthopedic information was found under the consults tab. The referral order was for the resident to be evaluated and to treat the right olecranon ORIF with ROM, pain and edema control, modalities, and HEP (home exercise program). Resident #63 needed to wear the splint at all times except for hygiene purposes and gentle AROM (active range of motion) exercises 1 to 2 times weekly for 8 weeks. An Orthopedic Surgeon progress note dated 02/20/25 indicated Resident #63 was seen today for a follow-up of her right olecranon fracture. The Orthopedic Surgeon indicated he last saw the resident on 12/26/24, the resident was supposed to come back 4 weeks after that appointment, and it had been almost 2 months since he last saw her. The progress note indicated the resident had been wearing the splint at night and the nursing aide with her said the resident had been taking it off during the day. Upon removing the splint, the Orthopedic Surgeon indicated he noticed a pressure wound over the medial (area closest to the body) aspect of the elbow with limited elbow range of motion. Resident #63 still had steri-strips on her elbow from the last visit with the Orthopedic Surgeon and he wrote that it concerned him as to the hygiene of this area and whether she had been spending time out of the splint to work with therapy. He wrote that he questioned if she still had surgical prep (anti-microbial agent used in preparation of a surgical site) on her hands and indicated she definitely had scaly skin in the area. The Orthopedic Surgeon indicated he was completely discontinuing her splint device and ordered wound care for the medial elbow wound. Additionally, he indicated the medial elbow wound was far away from her surgical incision and did not appear infected. He noted there was no concern for exposed hardware in her elbow and wanted to be called right away by the facility if it became infected. A nurse's note dated 2/20/25 at 5:54 PM written by Nurse #2 indicated Resident #63 had arrived back from her orthopedic appointment with an elastic bandage wrap and cast padding on RUE secondary to removal of her splint. When the splint was removed, Resident #63 was noted to have a small open area to her right elbow measuring approximately 0.8 cm (centimeters) x 0.9 cm x 0.1 cm depth with rusty discoloration located around wound edges and mild serosanguineous (cloudy fluid) drainage noted. The resident complained of mild pain when palpation (touched with hand) was performed but pain resolved once the stimulus was removed. Resident #63 was observed to have hypergranulation (healing tissue expanding beyond the wound) tissue above the ulcer. The Wound Provider was notified and new orders were received. The treatment administration record (TAR) was updated, and new orders were carried out. A physician order from the Orthopedic Surgeon on 2/26/25 indicated doxycycline hyclate (antibiotic) 100 milligram 2 times daily by mouth for 21 days for medial elbow pressure wound. A progress note dated 02/28/25 from the Orthopedic Surgeon indicated Resident #63 was seen for a follow-up of her fractured right olecranon. Resident #63 was treated with open reduction and internal fixation on 12/13/24. The Orthopedic Surgeon wrote Resident #63 had seen him the previous week and was able to take her splint off and get her moving. The Orthopedic Surgeon noted he did not think Resident #63 had been moving much at the skilled nursing facility and her splint was still in place. Resident #63 returned to the clinic today at the Orthopedic Surgeon's request because he received a call from Resident #63's Wound Nurse who stated the medial elbow wound was healing but the wound over the posterior aspect of the elbow had opened up and you could see the plate at the bottom of the wound. The wound over the medial aspect was healing quite nicely and there was a small wound now present over the olecranon with some serosanguineous explain fluid coming from that wound. He wrote that he did think he saw Resident #63's olecranon plate in the base of the wound. The note included an order for doxycycline antibiotic 100 milligrams twice daily for 21 days prescribed on 02/26/25. The Orthopedic Surgeon wanted her to be seen again in 3 weeks. He wrote that the hardware might need to be removed if the wound did not heal up. The Orthopedic Surgeon's progress note dated 3/26/25 and signed at 11:51 AM indicated Resident #63 returned to the clinic today. The facility had noticed over the past few days increasing redness, swelling and draining from her elbow wound. Resident #63 had developed an infection going down to her plate (surgical hardware) and in the olecranon bursa (a small, fluid-filled sac located at the olecranon). An x-ray was completed and the Orthopedic Surgeon reviewed the x-ray and wrote he did not see any indication of osteomyelitis from the elbow's bony prominence. The Orthopedic Surgeon went on to note they should proceed to the operating room today for irrigation, debridement and hardware removal. This will allow the resident to be admitted to the hospital for IV antibiotics and postoperatively and for him to better provide treatment to the resident moving forward. A nurse's note written on 03/26/25 at 1:30 PM by Nurse #3 indicated Resident #63 returned from her appointment at the orthopedic office with scheduled surgery for hardware removal today (03/26/25). The resident's responsible party was notified and consent was given. Resident #63's hospital Discharge summary dated [DATE] revealed Resident #63 was brought to the hospital on [DATE] for irrigation and debridement of her right elbow with hardware removal. A progress note dated 3/27/25 by the admitting hospitalist wrote Resident #63 was received from the orthopedic office with a swollen and erythematous (red and swollen) right elbow for emergent surgery on 3/26/25. Resident #63 was admitted postoperatively and given IV antibiotics for MRSA (Methicillin-Resistant Staphylococcus aureus). The hospital Discharge summary dated [DATE] read Resident #63 was to receive PT or OT 2 to 4 days week. The resident will receive IV antibiotics via PICC (peripherally inserted central catheter, is a long, thin tube that's inserted through a vein in your arm and passed through to the larger veins near your heart). The wound dressings were to remain until seen in Orthopedic Surgeons follow up appointment. The discharge summary included orders to assist with IV vancomycin 1 gram every 12 hours for wound and bone infection and end after 5/5/25. Additional orders read to assist with getting labs drawn every Monday for vancomycin trough, CRP, ESR, BMP, and CBC. Furthermore, the resident is to be non-weight bearing to operative arm and to follow-up with the Orthopedic Surgeon on 4/16/25 at 10:45 AM. A nurses note dated 04/01/25 written by Nurse #2 indicated Resident #63 was re-admitted to the facility on [DATE] at 2:20 pm. Resident #63 was sent to the hospital on [DATE] from the orthopedic office due to a right elbow infection. The resident was taken into emergency surgery for irrigation and debridement of her right elbow with hardware removal. Resident #63 was non-weightbearing to the right arm, splint was to remain in place and dry until follow-up, if splint got wet a call was to be made to the Orthopedic Surgeon immediately. Resident #63 had a midline port (Intravenous catheter inserted into the upper arm) placed in her right upper chest and received vancomycin (antibiotic) 1 gram every 12 hours until 05/08/25. A physician order written on 04/01/25 for Resident #63 indicated vancomycin-diluent combo 1 gram/200 milliliters intravenous for right elbow methicillin-resistant Staphylococcus aureus (MRSA). Infuse over one hour with 200 milliliters per hour PICC (thin tube inserted into a vein in the upper arm that extends into a larger vein leading to the heart) to right chest, every 12 hours until 05/08/25. The medical record revealed Resident #63 was not seen by OT at the facility after the 12/26/24 order from the Orthopedic Surgeon until 04/02/25. The DON verified in an interview on 04/07/25 at 3:50 PM that Resident #63 went to a follow-up orthopedic appointment on 02/20/25 and when the splint was removed by the Orthopedic Surgeon, he found a pressure wound under the splint. The DON stated the splint had not been removed from 12/26/24 to 02/20/25 because the Transportation Aide told her on 12/26/24 that the splint was not supposed be removed for any reason. The DON indicated she saw the 12/26/24 orthopedic progress note but had not seen the referral order. She explained these were separate documents and they were scanned into the electronic medical record on different tabs. The DON stated she thought the orthopedic progress note indicating OT was for the orthopedic OT and not the facility's OT. The DON stated in interview on 04/09/25 at 1:57 PM that she was not aware of the orthopedic office referral order dated 12/26/24 for Resident #63 to receive occupational therapy 1-2 times per week for hygiene and active range of motion. The DON stated the order from the Orthopedic Surgeon should have been read and reviewed by the nurse who was working when the resident returned from the appointment (Nurse #7), and the order should have been placed in Resident #63's chart in with other orthopedic information. The DON said normally, a referral from an outside provider was handed directly to her by the Transportation Aide or nurse for review and sometimes appointment information was given to medical records before the DON. Medical records would scan in the appointment progress notes and then give the hard copy to the DON or nurse. The DON indicated she thought the referral order was given to medical records by the Transportation Aide because she was unaware of the order. She explained she thought this because the referral order was scanned in and not delivered to her or the resident's nurse when she returned to the facility because no one was aware of the order. The Transportation Aide was not available for interview. The Orthopedic Surgeon was interviewed via phone of 04/09/25 at 3:30 PM. He stated Resident #63 was his patient and had come to his office with a fractured right olecranon on 12/05/24 and had surgery to stabilize the fracture on 12/13/25. The Orthopedic Surgeon stated he saw Resident #63 on 12/26/24 for a follow-up appointment. He stated in his notes he ordered Resident #63's splint to be removed for hygiene and active range of motion therapy with occupational therapy in the resident's facility. The Orthopedic Surgeon said hygiene included removing the splint to look for skin breakdown and cleanliness. Additionally, he would not order an elbow splint to remain on the resident for 2 months because the elbow could become very stiff. He said Resident #63 had a diagnosis of dementia and needed assistance with the splint and was not able to advocate for herself. Resident #63 could not be relied on by herself to care for her splint which included removing it for hygiene and active range of motion. On 12/26/24 the Orthopedic Surgeon ordered Resident #63 to receive occupational therapy in her facility for active range of motion and hygiene for 1 to 2 times per week and the orders were sent to Resident #63's facility with the Transportation Aide. He said he recalled the resident having a Transportation Aide with Resident #63 at the appointments and he told her about the care Resident #63 needed along with his orders. He stated he reviewed his orders with the Transportation Aide before Resident #63 left her appointment with him. The Orthopedic Surgeon said Resident #63 was in a skilled nursing facility and should have been receiving occupational therapy as he ordered. The Orthopedic Surgeon went on to say the 2 wounds that developed on Resident #63's elbow could not be attributed directly to the splint that was not removed from 12/26/24 until 02/20/25. The elbow was susceptible to developing wounds with the comorbidities Resident #63 had and her advanced age. The Orthopedic Surgeon stated not removing the splint for hygiene and therapy did increase the risk for the resident to develop pressure wounds under the splint and infection. The Therapy Director was interviewed on 04/08/25 at 4:58 PM. She stated she did not receive a referral for Resident #63 to be evaluated or receive treatment until 4/2/25. She stated the splint on Resident #63's arm and elbow was not difficult to remove and was used to keep the elbow and arm stable. The Therapy Director said the splint device might have been able to be changed to another splint to allow for easier hygiene care with agreement from the orthopedic provider. The Therapy Director said had she seen a therapy referral for Resident #63, an occupational therapist would have been sent to evaluate the resident specifically for the need indicated on the referral. Resident #63's plan of care for therapy would then be developed for her treatment, and the resident's hygiene under the splint would have been done per the treatment order. The Therapy Director said hygiene for Resident #63's splint would include removing the splint and checking the skin for integrity or infection. She said soap and a washcloth would be used to clean the skin. Additionally, the Therapy Director said when the splint was removed the resident's range of motion and blood flow would be evaluated. The Therapy Director stated she felt Resident #63's range of motion and blood flow might have helped reduce the risk of a pressure wound from developing. She stated it was a collaboration between therapy and nursing to ensure the resident was receiving the care needed for the resident's therapy progression. The Therapy Director went on to say she received therapy referrals from outside providers in different ways such as progress notes or direct referral orders that would have been given to her by nursing. The Therapy Director stated she did think Resident #63 should have been seen by the therapist in the facility for range of motion and hygiene. A follow-up interview with the Therapy Director occurred on 04/08/25 at 5:30 PM. She stated Resident #63 was last seen by therapy in September 2024 and had not been to therapy until 04/02/25. The Therapy Director stated that HEP as written on the 12/26/24 orthopedic referral meant for the resident to do exercises to help with range of motion. She stated Resident #63 had a diagnosis of dementia and would not have been able to do a HEP without assistance. The Medical Director (MD) was interviewed via phone on 04/08/25 at 4:46 PM. The MD stated normally a copy of notes or orders from an outside provider would have been given to him to review by a nurse, the DON or placed in the doctor's book for him to review. The MD said he did not recall seeing a consult for an occupational therapist referral for Resident #63 from the orthopedic office in December 2024. The MD went on to say the Orthopedic Surgeon's notes should have been reviewed by a nurse or the DON and then scanned into the electronic medical record for the resident. The MD stated he expected orthopedic orders to be followed by the facility. The Administrator was interviewed on 4/9/25 at 2:03 PM and stated the Orthopedic Surgeon referral orders from 12/26/24 should have been reviewed and the orders followed. The order for the resident to receive OT and hygiene should have been captured. The facility's Administrator was notified of Immediate Jeopardy on 04/09/25 at 5:15 PM. The facility provided the following credible allegation of immediate jeopardy removal: Identify those residents who have suffered, or likely to suffer, a serious adverse outcome as a result of the noncompliance: On 12/26/24 the facility failed to communicate a therapy referral from an orthopedic provider for Resident #63 to have Occupational Therapy (OT) evaluate and treat the right elbow fracture. The referral also had recommendations for Resident #63 to wear the splint at all times except for hygiene purposes and gentle active range of motion exercise. Resident #63 was not evaluated by OT until 04/02/25. On 02/20/25 Resident #63 returned to the orthopedic doctor's office. At the visit the splint was removed and a pressure ulcer over the medial aspect of the elbow with some limited range of motion was noted. On 02/20/25 the Wound Nurse received new wound care orders from the wound provider for Resident #63. On 02/25/25 the Wound Provider evaluated the wound and determined that it was a stage 3 and stage 4 pressure ulcer and the orthopedic hardware was exposed. The Wound Provider instructed the staff to notify the Orthopedic doctor and provided new wound care orders. On 03/26/25 Resident #63 required surgery to remove the exposed hardware and returned to the facility on [DATE] on intravenous (IV) antibiotic for Methicillin resistant staphylococcus aureus (MRSA) of the wound. Because all residents with new orders for referrals to therapy services are at risk when a physician's order is not followed the following plan has been devised: On 04/09/25 the Administrator and the Director of Clinical Services reviewed all resident orders with outside appointments in the past 90 days to ensure they were in place and correct. No new issues were identified. No other referral orders for therapy were missing. On 04/09/25 the Therapy Director completed an audit of all current facility residents with therapy orders to ensure the correct physician ordered treatment was in place. All resident treatments were correct and matched the physician's order. Specify the action the entity will take to alter the process or system failure to prevent a serious adverse outcome from occurring or recurring, and when the action will be complete. Director of Nursing, Unit Manager's, Minimum Data Set (MDS) Nurse, and Medical Director conducted an Ad Hoc QAPI (Quality Assurance Performance Improvement) meeting to review and determine root cause of the deficient practice. By root cause analysis, the QAPI committee determined that the referral form was returned with Resident #63 on 12/26/24 but was not given to the nurse to review. Instead, it was placed in the Medical Record folder to be uploaded to the medical record. The recommendations for an Occupational Therapist referral and to take the splint off for hygiene and active range of motion were not implemented. To address the root cause the facility implemented education on who will be responsible for ensuring the referral form is brought back to the facility when a resident has an outside appointment so new recommendations or orders can be implemented. The Unit Manager will be responsible for ensuring the referral form returns with the resident. If it is the weekend or after the Unit Manager has left, the hall nurse will be responsible. The transporter will notify the Unit Manager the resident is back from the appointment and will give her any paperwork at that time. If there is no referral form, the Unit Manager will call the physician office to obtain a copy of the form. On 04/09/25, the Director of Clinical Services provided education to the Administrator, DON, Transportation driver and ADON that included the following: A) The transportation driver will notify the Unit Manager or hall nurse the resident has returned from the outside appointment, the Unit Manager will be responsible for obtaining a completed referral form or encounter notes from the appointment visit. For appointments/ER visits occurring on weekends the hall nurse will be responsible for obtaining and reviewing the referral. B.) Unit manager, or designee, will be responsible for entering orders and ensuring any therapy referrals are received by therapy. For appointments/ER visits occurring on the weekends the hall nurse will be responsible for entering orders and ensuring any therapy referrals are received by therapy. C.) The DON will have a list of daily resident appointments and will follow up with the Unit Managers daily to ensure all referral forms have been returned and reviewed, with any new orders entered into the medical record. D.) Nurse Aides that accompany a resident to an outside appointment are there to care for the resident. The Transportation Driver will be responsible for ensuring any paperwork, and the referral form, are returned to the Nurse Manger or hall Nurse. E.) On 04/09/25 the Unit Manager was educated that when a family member signs the resident out for an outside appointment, they are to follow up with the family when they sign the resident back into the facility to ensure all paperwork has been given to the nurse for review. F.) Unit Managers, or designee will be responsible for taking any therapy referral orders for new admissions to the therapy department on the day of admission. On 04/09/25 DON and ADON provided education to all facility Licensed Nurses and Nurse Aides that included the following: A) Unit Manager, or designee, will be responsible for obtaining a completed referral form or encounter note from the appointment visit. For appointments/ER visits occurring on weekends, the hall nurse will be responsible for obtaining and reviewing the referral. B.) Unit manager, or designee, will be responsible for entering orders and ensuring any therapy referrals are received by therapy. For appointments/ER visits occurring on the weekends, the hall nurse will be responsible for entering orders and ensuring any therapy referrals are received by therapy. C.) Nurse Aides that accompany a resident to an outside appointment are there to care for the resident. The Transportation Driver will be responsible for ensuring any paperwork and the referral form are returned to the Unit Manager or hall Nurse. D) The DON will have a list of daily resident appointments and will follow up with the Unit Managers every day to ensure all referral forms have been returned and reviewed, with any new orders entered into the medical record. E.) On 04/09/25 the Unit Manager was educated that when a family member signs the resident out for an outside appointment, they are to follow up with the family when they sign the resident back into the facility to ensure all paperwork has been given to the nurse for review. F.) Unit Managers, or designee will be responsible for taking any therapy referral orders for new admissions to the therapy department on the day of admission. The current facility Licensed Nurses and newly hired nurses not received education on 04/09/25 will not be allowed to work until the education has been completed. The DON will utilize an active employee list to track completion of education and validate the post education written test was completed and passed. This responsibility was communicated to the DON by the Administrator on 04/09/25. Education will also be included during orientation for newly hired facility Licensed Nurses, Nurse Aides, and Transportation drivers, to be completed by Director of Nursing or Nurse Manager. Effective 4/09/25, the Administrator and Director of Nursing will be responsible for ensuring implementation of this immediate jeopardy removal for this alleged noncompliance. Alleged Date of Immediate Jeopardy Removal: 4/10/25 Onsite validation of the facility's immediate jeopardy removal plan was completed on 4/14/25. The facility's QAPI meeting to determine a root cause of the deficient practice was verified to be held on 4/9/25 and included the Administrator, Medical Director, DON, Dietary Manager, Social Worker, Therapy Director, MDS nurse, floor nurses, Regional Operations Manager, and Director of Clinical Services. The 4/9/25 audits were both verified as completed to include a review of every resident's appointment dates and locations from the past 90 days and the orders for therapy to ensure the correct physician ordered treatment was in place for all disciplines (PT, OT, ST). Education was conducted on 4/9/25 as indicated in the removal plan by the Director of Clinical Services to the Administrator, DON, Transportation Driver and ADON. Additional education note in the removal plan was conducted on 4/9/25 that included all licensed nurses, nursing aides. Education was verified as complete by reviewing the education signature sheet and staff interviews. The education included a test that each participant completed and passed, and each participant had signed completion and understanding of the education. Furthermore, the education was verified to be added to orientation for new hires. The immediate jeopardy removal date of 4/10/25 was validated.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, staff interviews, and Wound Care Consultant Nurse Practitioner (NP) interviews, the facil...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, staff interviews, and Wound Care Consultant Nurse Practitioner (NP) interviews, the facility failed to obtain orders, and to provide treatment on admission for two mid-spine pressure ulcer wounds for 1 of 3 residents (Resident #61) reviewed for pressure ulcers. Finding included: Resident #61 was admitted to the facility on [DATE] with diagnoses which included aftercare following joint replacement surgery and unspecified dementia. The admission Observation Detail report dated 3/15/25 at 3:37 PM by Nurse #1 revealed skin color normal, skin temperature warm, and skin moisture dry. Alterations in skin were noted as a surgical incision with the location as left shoulder wound vac. No other skin alterations were noted. An interview on 4/07/25 at 3:18 PM with Nurse #1 revealed she had completed Resident #61's admission Observation Detail report and her admission skin assessment. She stated she left out the two mid upper spine wounds in error. She stated the resident had a dressing on her spine when she arrived at the facility, but she had not documented it. She also stated she was new to the facility and did not know if there were wound care standing orders. Nurse #1 stated she had replaced the wound dressing with the same dressing and then stated she did not remember providing wound care. She also stated that she had not notified anyone to obtain a wound care order on 3/15/25 or 3/16/25. Nurse #1 stated she had no specific reason she had not notified anyone to obtain a wound care order. Resident #61's care plan with start date of 3/15/25 revealed a focus that resident was at risk for skin breakdown related to impaired bed mobility and muscle weakness. Approaches included: assist resident with turning and repositing as needed and encourage weight shift while sitting up in chair. Resident #61's care plan with start date of 3/18/25 revealed another focus that resident had a pressure ulcer/injury to her mid upper back and mid upper lateral back which were both present on admission. Approaches included: consult wound provider as needed and assess the pressure ulcer for location, stage, size, presence/absence of granulation tissue and epithelization weekly. The Weekly Skin Check dated 3/17/25 at 8:00 AM completed by the Wound Care Nurse revealed new skin issues not currently being treated of two pressure ulcers to mid spine. Review of Physician's Orders revealed no wound care orders on 3/15/25, 3/16/25, or 3/17/25. The Wound Provider Evaluation and Management report dated 3/18/25 revealed 2 pressure ulcer wound areas: back mid and back mid lateral. The back mid pressure area measured 0.8 centimeters (cm) length and 1.2 cm width with a 0.3 cm estimated depth. The back mid lateral pressure area measured 1.3 cm length and 0.6 cm width and 0.3 cm estimated depth. An order dated 3/18/25 read in part for mid spine wound and mid lateral spine wound, cleanse with normal saline, pat dry. Apply a petroleum dressing to wound bed and cover with a border dressing daily and as needed. Review of Resident #61 Treatment Administration Records for March and April 2025 revealed the daily wound care dressing changes had been signed as completed on 3/18/25 through 4/08/25. Resident #61's most recent Minimum Data Set (MDS) dated [DATE] indicated she was severely cognitively impaired and required moderate to maximum staff assistance for most activities of daily living. The MDS further indicated she had 2 unstageable deep tissue injury pressure ulcers that were present on admission. A wound care observation on 4/07/25 at 2:24 PM with the Wound Care Nurse revealed Resident #61 had 1 small mid spine pressure wound. The wound had a small amount of clear drainage, was pink around the edges with a yellow center. An interview on 4/09/25 at 9:14 AM with the Wound Care Nurse revealed he initially observed Resident #61's mid spine wound on 3/17/25, initiated wound care orders, and provided wound care. He stated there was some full thickness skin loss on the initial observation which is why he initiated wound care orders and referred the resident to the Wound Consultant Nurse Practitioner (NP). The Wound Care Nurse stated he had completed the spine wound care dressing changes on 3/17/25 but due to entering the physician's orders late, they did not trigger on the Treatment Administration Record and he had not signed them as completed that day. An interview on 4/08/25 at 11:25 AM with the Wound Consultant Nurse Practitioner (NP) revealed she had first assessed Resident #61 on 3/18/25 for her spinal wounds. She stated the mid spine wounds were currently improving, and she felt the resident had sustained no adverse effects from no treatment on 3/15/25 until 3/17/25. The NP stated that Resident #61's back mid lateral pressure wound had been resolved as of 4/01/25 and the resident currently had one spinal pressure wound. The Wound Provider report dated 4/08/25 read in part that the back mid spine pressure wound measured 0.8 cm length and 0.9 cm width with a 0.3 cm depth. Interviews on 4/07/25 at 3:37 PM with the Director of Nursing and the Administrator revealed skin assessments should be completed accurately on resident admission. The physician should be notified and treatment orders obtained for any admission pressure wounds. The Administrator stated Nurse #1 was new to the facility and did not know about wound care protocol orders.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #83 was admitted to the facility on [DATE]. The admission Minimum Data Set (MDS) dated [DATE] revealed that Resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #83 was admitted to the facility on [DATE]. The admission Minimum Data Set (MDS) dated [DATE] revealed that Resident #83 was cognitively intact. There was not an assessment for medication self-administration documented in Resident #83's electronic medical record. On 4/6/25 at 10:19 AM an observation and resident interview was conducted with Resident #83. The observation revealed a plastic medication cup with 5 pills and another plastic medication cup filled with yellow liquid medication on Resident #83's bedside table. Resident #83 stated that Nurse #5 came to his room that morning and gave him his pills and she was very impatient and kept asking him over and over to take his medication. Resident #83 took his pills and the yellow liquid medication during the interview. The Medication Administration Records (MARs) dated 3/9/25 through 4/8/25 did not list Nurse #5 as administering any medications to Resident #83 for the past 30 days. A review of Resident #83's April 2025 MAR revealed an order for lactulose liquid 10 grams/15 milliliter for hepatic encephalopathy (liver failure) to be given at 12am, 6am, 12pm and 6pm. Further review of the MAR revealed Nurse #4 initialed the 6:00 AM dose as administered on 4/6/25. On 4/7/25 at 5:15 PM a telephone interview was conducted with Nurse #4. Nurse #4 stated that she was instructed by nursing to make sure Resident #83 took his medications in front of her. Nurse #4 indicated she gave Resident #83 his lactulose. Nurse #4 was informed that the liquid medication was on his bedside table at 10:19 AM. Nurse #4 denied leaving the room without him taking the lactulose and could not state why the lactulose was observed on the bedside table. Continued review of Resident #83's April 2025 MAR revealed the only time Resident #83 received 5 pills was in the morning. Nurse #3 initialed the following medications as administered on 4/6/26: -furosemide 40 milligrams (mg) give 1 tablet at 9am for edema -Nadolol 10mg give 1 tablet at 9am for hypertension -neomycin 500mg give 2 tablets (1000mg) at 8am for hepatic encephalopathy (liver failure) -spironolactone 100mg give 1 tablet at 9am for edema On 4/6/05 at 12:36 PM an interview was conducted with Nurse #5. She stated that Resident #83 would argue with her about him wanting his medication left for him to take independently. Nurse #5 stated that there was no doctor's order to leave his medication at bedside. When Nurse #5 was assigned to Resident #83 in the past she would stay with him until he took his medications which could take as long as a half hour. Nurse #5 stated that she was not assigned to Resident #83 and Resident #83's nurse was Nurse #3. On 4/6/25 at 12:43 PM an interview was conducted with Nurse #3. Nurse #3 stated that Resident #83 came to her in the hall to take his medications. The nurse stated she gave him his pills this morning and not the lactulose. Nurse #3 explained the lactulose would have been given to Resident #83 by Nurse #4. Nurse #3 was informed that an observation was made, and Resident #83 had a medication cup in his room with 5 pills and another medication cup with the lactulose on his bedside table. Nurse #3 denied going into Resident #83's room and then stated that Nurse #4 must have left the pills in his room. On 4/8/25 at 10:45 AM a second interview was conducted with Nurse #3. She again stated that Resident #83 came to the medication cart in the hall to get his medications. She was unsure where the medications that were in his room came from and again stated it could have been the evening Nurse #4. Nurse #3 was informed that Resident #83 doesn't receive 5 pills in the evening. Nurse #3 stated again he came to her cart to get his medications on 4/6/25. On 4/8/25 at 11:48 AM an interview was conducted with the Medical Director. He stated that Resident #83 was alert and was going to be discharged from the facility soon. The Medical Director stated that it was not the best practice to leave medications in a resident's room without the resident being assessed to take medications independently. Even though Resident #83 was alert and probably could take his medications independently he should not be doing this without an assessment. On 4/9/25 at 8:48 AM an interview was conducted with the Director of Nursing (DON). The DON stated that both Nurse #3 and Nurse #4 should have stayed with Resident #83 and observed him take his medications, unless Resident #83 was assessed to take his medications independently, which he was not. The DON said that medications should not be left with Resident #83. She was unsure why Nurse #3 and Nurse #4 left medications at his bedside. On 4/9/25 at 2:03 PM an interview was conducted with the Administrator. The Administrator stated that it was the nurse's responsibility to ensure the resident takes his or her medication before leaving the room. The Administrator was unsure why Nurse #3 and Nurse #4 left medications Resident #83's bedside. Based on observations, record review, staff interviews, the facility failed to secure medications when Nurse #2, Nurse #3, and Nurse #4 left medications at the bedside for 2 of 2 residents observed with medications at the bedside (Resident #78 and Resident #83). Findings included: 1. Resident #78 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #78 was cognitively intact. There was not an assessment for medication self- administration documented in Resident #78's electronic medical record. On 4/6/25 at 9:56 AM an observation and interview were completed of Resident #78 and his room. Resident #78 was observed lying in his bed with his bedside table positioned next to his bed. A medication cup was observed sitting on his bedside table containing multiple pills. He had a small plastic cup filled with water sitting next to the medication cup. Resident #78 stated the nurse always left his pills for him to take. Resident #78 placed the pills from the medication cup in his mouth and swallowed them using the water at his bedside. An interview was conducted on 4/6/25 at 12:18 PM with Nurse #2. Nurse #2 said she was the assigned nurse for Resident #78 and that she had administered his morning medications today. She reported she had left his medications with him because he was alert and oriented. Nurse #2 at first said she thought Resident #78 was able to self-administer his medications and had been assessed to self-administer his medication, but then Nurse #2 stated she had given Resident #78 his medications and thought he had taken them. She reported that she gave Resident #78 his medication, he said thank you, she went to prepare his roommates medications, and she assumed Resident #78 had taken his medications. Nurse #2 explained she did not see Resident #78 take his medications. She did not recall what medications she had given him but said it would have been all his scheduled morning medications on the medication administration record (MAR). Nurse #2 stated she should have stayed and watched to ensure Resident #78 had taken his medications. An interview was conducted with the Director of Nursing (DON) on 4/9/25 at 8:49 AM. The DON stated Nurse #2 should have stayed with Resident #78 and watched while he took his medications. She reported Resident #78 had not been assessed to self-administer medications. The DON said medications should not have been left with Resident #78. She was not sure why Nurse #2 had left Resident # 78's medications at the bedside. An interview was conducted with the Administrator on 4/9/25 at 1:56 PM. The Administrator reported that the process for medication administration was for the nurse to ensure medications were administered and taken by the resident prior to the nurse departing from the room. She was not sure why Nurse #2 had left the medications at Resident #78's bedside.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations and interviews with staff, the facility failed to remove expired food from 1 of 3 kitchen refrigerators (walk-in refrigerator) and remove food that was past the use by date on th...

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Based on observations and interviews with staff, the facility failed to remove expired food from 1 of 3 kitchen refrigerators (walk-in refrigerator) and remove food that was past the use by date on the packaging in the dry food storage area. The facility also failed to clean 3 of 3 food storage bin scoop holders and to label those bins with use by dates. These practices had the potential to affect food served to residents. Findings included: a. On 4/6/25 at 10:03 AM an observation in the walk-in refrigerator with the Dietary Manager (DM) found a sealed bag of pre-packaged chopped celery with a use by date of 3/31/25 located on the second shelf. The DM stated during the observation the celery should have been removed and had been overlooked by her. b. On 4/6/25 at 10:16 AM an observation with the DM in the kitchen found 3 large plastic storage bins on wheels with one labeled flour, one labeled sugar and one labeled rice. The bin labeled sugar was located in the food prep area of the kitchen and was approximately 25% full. The sugar bin did not contain an open date or a use by date. The bin labeled flour and the bin labeled rice were found in the dry food storage area with each container approximately 50% full. The rice and flour bins were not labeled with an open date or use by date. Each bin had an attached scoop in a holder. Each bins' holder was observed to contain food debris and other debris in the bottom of the holder. The scoop was directly touching the bottom of each holder. The DM stated during the observation that the sugar, flour and rice were good for 30 days and needed to have a use by date label. She stated the scoop holders, and the bins were cleaned every 30 days when the contents had expired. The DM stated she was unaware the last time the bins had been cleaned. c. An observation with the DM in the dry food storage area on 4/6/25 at 10:23 AM found 4 loaves of bread with a use by date of 2/5/25 written on them. The DM stated during the observation the bread had been stored in the freezer and was taken out to be used on 4/4/25. The DM stated she did not realize the bread needed to be dated when removed from the freezer. The Administrator stated on 4/9/25 at 2:03 PM that expired food should have been disposed of when they expired. She stated the food storage bins needed to be dated with a use by date and should have been cleaned. The Administrator also said the bread in the dry storage room needed to dated when removed from the freezer.
Dec 2023 7 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interviews, the facility failed to protect private resident health information for 1 of 4 medicat...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interviews, the facility failed to protect private resident health information for 1 of 4 medication carts by leaving confidential medical information unattended and exposed in an area accessible to the public. (Medication cart #1 in East Hall) The findings included: 1.Resident #66 was admitted to the facility on [DATE]. A continuous observation was made on 12/18/23 from 8:16 AM through 8:18 AM for an unattended medication cart in East Hall. Nurse #2 left the medication cart with the computer screen open when she was in the nurse's station about 50 feet away. The computer screen showed the name, picture, and other private health information of Resident #66. The surveyor could access other residents' private health information easily through the computer. Nurse #2 returned to the medication cart 2 minutes later at 8:18 AM. During an interview conducted on 12/18/23 at 8:19 AM, Nurse #2 explained she was in the nurse's station putting away her winter jacket. She had forgotten to minimize the computer screen before leaving the medication cart. She indicated that she had completed the Health Insurance Portability and Accountability Act (HIPAA) training during the orientation and acknowledged that it was her oversight. An interview was conducted with Unit Manager #1 on 12/18/23 at 11:17 AM. She stated Nurse #2 was new to the facility. She expected the nurse to minimize the computer screen before leaving the medication cart to protect residents' confidential personal and medical information. During an interview with the Director of Nursing (DON) on 12/19/23 at 11:30 AM, she confirmed Nurse #2 had completed her HIPAA training during the orientation. All nursing staff were scheduled to complete HIPAA re-certification each year. She expected Nurse #2 to minimize the computer screen before leaving the medication cart. It was her expectation for all the staff in the facility to follow HIPAA guidelines all the time. During a phone interview conducted on 12/20/23 at 10:41 AM, the Administrator stated all residents' confidential personal and health information should be protected. It was her expectation for all the staff to follow the HIPAA guidelines when working in the facility.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to ensure a Preadmission Screening and Resident Review (PASRR) w...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to ensure a Preadmission Screening and Resident Review (PASRR) was completed for residents with new mental health diagnoses for 2 of 3 residents (Resident #64, #85) reviewed for PASRR. The findings include: 1. Review of Resident #64's medical record revealed the resident had a PASRR level I completed prior to admission dated 08/19/20 and was admitted to the facility on [DATE]. The resident was diagnosed with post-traumatic stress disorder (PTSD) on 06/15/23 and anxiety disorder on 06/15/23 as part of her admission. No PASRR level II had been completed per Resident #64 medical records. During a telephone interview on 12/20/23 at 11:15 AM with the previous Social Worker (SW) revealed she had been previously employed as the facility SW for the past 8 years and her last day of employment had been on 11/24/23. She stated during her employment as SW she had been responsible for completing PASRR upon a resident admission, when a change in condition or behavior had occurred, or when there had been a new diagnosis. She revealed she would review a resident's diagnosis once they were admitted to see if they would require a level II PASRR to be completed and would be notified by nursing if a new diagnosis had been added for a resident or there had been a change in condition. The SW stated Resident #64 had been admitted to them from the program of all-inclusive care for the elderly program (PACE) and she had simply overlooked the date of the previous PASRR level I and her admission diagnosis, however based on Resident #64 admission diagnosis of PTSD and anxiety disorder and the date of the preadmission PASRR level I she should have completed the paperwork for a PASRR level II. During an interview on 12/21/23 at 5:13 PM with the Administrator revealed a PASRR level II should be completed in a timely manner upon admission for a resident with a mental health diagnosis or anytime a resident has had a change of condition or a newly added mental health diagnosis. She stated based on Resident #64 admission diagnosis of PTSD and anxiety disorder a PASRR level II should have been completed. 2. Review of Resident #85's medical record revealed the resident had a PASRR level I completed prior to admission dated 07/10/23 and was admitted to the facility on [DATE]. The resident was diagnosed with mood disorder on 09/05/23 and major depressive disorder on 10/06/23. No PASRR level II had been completed per Resident #85 medical records. During a telephone interview on 12/20/23 at 11:15 AM with the previous Social Worker (SW) revealed she had been previously employed as the facility SW for the past 8 years and her last day of employment had been on 11/24/23. She stated during her employment as SW she had been responsible for completing PASRR upon a resident admission, when a change in condition or behavior had occurred, or when there had been a new diagnosis. She revealed she would review a resident's diagnosis once they were admitted to see if they would require a level II PASRR to be completed and should be notified by nursing if a new diagnosis had been added for a resident or there had been a change in condition. The SW stated she was familiar with Resident #85 and had simply overlooked his newly added diagnosis of mood disorder and major depressive disorder and a PASRR level II should have been completed. During an interview on 12/21/23 at 5:13 PM with the Administrator revealed a PASRR level II should be completed in a timely manner upon admission for a resident with a mental health diagnosis or anytime a resident has had a change of condition or a newly added mental health diagnosis. She stated based on Resident #85 newly added diagnosis of mood disorder and major depressive disorder a PASRR level II should have been completed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0810 (Tag F0810)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews the facility failed to provide adaptive equipment for 1 of 1 resident review...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review and interviews the facility failed to provide adaptive equipment for 1 of 1 resident reviewed for adaptive devices (Resident #26). Findings included: Resident #26 was admitted to the facility on [DATE] with diagnosis that included stroke affecting the right dominate side. A review of Resident #26's quarterly Minimum Data Set (MDS) dated [DATE] revealed moderate cognitive impairment and required set-up assistance with eating. Resident #26 was care-planned for potential malnutrition and dehydration related to a mechanically altered diet and hemiparesis. A listed approach for the care area was to provide adaptive equipment as ordered. The care plan was last revised on 10/5/23. A review of Resident #26's physician orders dated 10/17/23 and last reviewed on 12/5/23 for Mechanical soft diet with thin liquids and special instructions food to be put in a scoop dish for all meals, an adaptive cup at all meals and build up utensils for the left hand. An observation of the lunch meal tray line on 12/20/23 at 11:53 AM found Resident #26 did not receive adaptive cup on their meal tray that was listed on the meal ticket. The observations revealed there were no adaptive cups at the ready for the meal trays. An observation of Resident #26 and review of his meal ticket was conducted while he was eating lunch in his room on 12/20/23 at 1:01 PM. The observation found his meal tray did not include an adaptive cup. A review of Resident #26's meal ticket read mechanical soft diet with built up utensils, scoop dish, and adaptive cup. Resident #26 stated he sometimes received an adaptive cup with handles and it was easier for him to drink from. The Dietary Manager stated on 12/20/23 at 12:11 PM the staff who pass the trays to the residents will come to the kitchen and ask for the needed adaptive cups, and he said Resident #26's adaptive cup was not placed on the meal tray. On 12/20/23 at 1:09 PM an interview with Nursing Assistant (NA) #1, NA #2, and Nurse #1 was conducted. NA #1 and NA #2 stated the meal card tickets indicated the adaptive cup the residents needed for meals. NA #1 and NA#2 said each resident should receive all items listed on their meal ticket and if something was missing from the meal ticket, they would go to the kitchen to get it. NA #1 stated Resident #26 had improved with drinking out of a juice cup without handles, but it depended on the day if he will use an adaptive cup. Nurse #1 stated when the NAs and Nurses notice an improvement in a resident's feeding or drinking ability or refusal of an adaptive cup a therapy referral was made and therapy will determine if the adaptive equipment was needed. The Rehab Director stated on 12/22/23 at 8:47 AM that an adaptive cup was used by residents to prevent spillage and to increase intake. The Rehab Director said if an NA or Nurse identified a resident who doesn't need an adaptive cup, it was communicated to rehab department. Either occupational therapy (OT) or speech therapy (ST) would watch a resident for 4-5 meals to confirm the adaptive cup was not needed. The Rehab Director stated Resident #26 had general difficulty getting food and drink to his mouth due to limited range of motion and poor motor planning. The Rehab Director stated the adaptive cup helped Resident #26 to get drink to his mouth without spilling it. The Rehab Manager stated she was unaware Resident #26 was not receiving or was refusing his adaptive cup. The Registered Dietitian (RD) stated on 12/20/23 at 3:48 PM the adaptive cups should have been provided for the resident. The RD said all items on the meal ticket should be provided to the residents. The Administrator was interviewed on 12/22/23 at 12:32 PM and stated when an order was placed into the electronic health record (EHR) it should be reflected on the meal ticket. The Administrator said the adaptive cup placed on the meal ticket should have been provided to the resident for use.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Drug Regimen Review (Tag F0756)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews with resident, staff, Consultant Pharmacist, and the Medical Director (MD), the Consultant...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews with resident, staff, Consultant Pharmacist, and the Medical Director (MD), the Consultant Pharmacist the facility failed to ensure an approved gradual dose reduction (GDR) was implemented and provide a recommendation during subsequent medication regimen reviews (MRRs). The Consultant Pharmacist also failed to provide correct dosage information of an antianxiety medication when communicating with the physician for a lowest effective dose evaluation for 1 of 5 residents reviewed for unnecessary medications (Residents #22). The findings included: Resident #22 was admitted to the facility on [DATE] with diagnoses including anxiety disorder. Review of the physician's orders dated 02/15/22 revealed Resident #22 had an order to receive 2 tablets of Buspirone 5 milligrams (mg) by mouth twice daily for generalized anxiety disorder. Review of medical records revealed the Consultant Pharmacist had conducted MRRs for Resident #22 in the past 10 months on 03/07/23, 04/03/23. 05/08/23, 06/05/23, 07/07/23, 08/02/23, 09/06/23, 10/06/23, 11/06/23, and 12/05/23. On 03/07/23, the Consultant Pharmacist recommended the physician to reduce Resident #22's Buspirone from 10 mg twice daily to 7.5 mg twice daily to minimize falling risks. The physician approved the recommendation and initialed the Consultant Pharmacist Communication to Physician form on 03/21/23. Review of medication administration record (MARs) revealed Resident #22 had received the same dose of Buspirone since its initiation on 02/15/22. The Consultant Pharmacist had failed to follow up to make specified recommendations to the physician or nursing staff in a timely manner to ensure the approved GDR was implemented. On 11/06/23, the Consultant Pharmacist recommended the physician to assess Resident #22's Buspirone to ensure her anxiety disorder was treated with the lowest effective dose. The dosage of Buspirone provided by the Consultant Pharmacist in the communication to the physician was 5 mg twice daily while Resident #22 was receiving 10 mg twice daily at that time. The physician reviewed and agreed that it was the lowest effective dosage for Resident #22 based on the incorrect dosage information provided by the Consultant Pharmacist. The communication form was initialed by the physician on 11/09/23. The significant change in status Minimum Data Set (MDS) dated [DATE] assessed Resident #22 with moderately impaired cognition and indicated that she had received antianxiety daily in the 7-day assessment periods. The care plan last revised on 12/06/23 indicated Resident #22 was receiving psychotropic medication related to diagnosis of anxiety. The goals were to remain free from adverse reactions and injury related to psychotropic medications. Interventions included administering medication as ordered and monitoring its effectiveness and adverse effects. During an interview conducted on 12/20/23 at 3:35 PM, Resident #22 stated she had had received 10 mg of Buspirone twice daily since February last year. An interview was conducted with Nurse #3 on 12/21/23 at 10:08 AM. She confirmed Resident #22 was receiving 2 tablets of Buspirone 5 mg twice daily by mouth for anxiety since 02/15/23. During a phone interview conducted on 12/21/23 at 1:45 PM, Unit Manager (UM)#2 confirmed he worked as an As Needed unit manager in the facility on 03/21/23. He could not recall what had happened and why the Consultant Pharmacist recommendation that had been approved by the physician on 03/21/23 was not implemented. A phone interview was conducted with the Consultant Pharmacist on 12/21/23 at 2:00 PM. He confirmed he had recommended the physician on 03/07/23 to reduce Resident #22's Buspirone from 10 mg twice daily to 7.5 mg twice daily and the physician had approved his recommendation. He stated he did not follow up with the recommendation and did not notice that the approved recommendation was not being implemented when he did MRRs in the following months. He acknowledged that when he communicated with the physician to evaluate the dosage of Buspirone to ensure it was the lowest effective dose on 11/06/23, he had provided the physician with the incorrect dosage. He would not comment if the incorrect dosage information he provided to the physician could have potentially affected physician's decision. During an interview conducted on 12/21/23 at 2:41 PM, the DON stated it was her expectation for the Consultant Pharmacist to follow up with all the recommendations approved by the physician to ensure they were implemented and to provide the correct dosage information when communicating with the physician. During a phone interview conducted with the MD on 12/22/23 at 10:35 AM, he expected the Consultant Pharmacist to provide correct dosage information when communicating with him and expected the facility to implement all the GDRs that he had approved for the resident in a timely manner. An interview was conducted with the Administrator on 12/22/23 at 10:58 AM. She expected the Consultant Pharmacist to follow up with all the approved GDRs and provide recommendations to the nursing staff as indicated in a timely manner. She also expected the Consultant Pharmacist to provide correct dosage information when communicating with the physician.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews with resident, staff, Consultant Pharmacist, and the Medical Director (MD), the facility f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews with resident, staff, Consultant Pharmacist, and the Medical Director (MD), the facility failed to implement a gradual dose reduction (GDR) for an antianxiety medication approved by the physician, resulting the resident to receive a higher dose of an antianxiety medication for over 9 months for 1 of 5 residents reviewed for unnecessary medications (Residents #22). The findings included: Resident #22 was admitted to the facility on [DATE] with diagnoses including anxiety disorder. Review of the physician's orders dated 02/15/22 revealed Resident #22 had an order to receive 2 tablets of Buspirone 5 milligrams (mg) by mouth twice daily for generalized anxiety disorder. Review of medical records revealed the Consultant Pharmacist had conducted medication regimen review (MRR) for Resident #22 in the past 10 months on 03/07/23, 04/03/23. 05/08/23, 06/05/23, 07/07/23, 08/02/23, 09/06/23, 10/06/23, 11/06/23, and 12/05/23. On 03/07/23, the Consultant Pharmacist recommended the physician to reduce Resident #22's Buspirone from 10 mg twice daily to 7.5 mg twice daily to minimize falling risks. The physician approved the recommendation and initialed the Consultant Pharmacist Communication to Physician form on 03/21/23. Review of medication administration record (MARs) revealed Resident #22 had received the same dose of Buspirone since its initiation on 02/15/22. The significant change in status Minimum Data Set (MDS) dated [DATE] assessed Resident #22 with moderately impaired cognition and indicated that she had received antianxiety daily in the 7-day assessment periods. The care plan last revised on 12/06/23 indicated Resident #22 was receiving psychotropic medication related to diagnosis of anxiety. The goals were to remain free from adverse reactions and injury related to psychotropic medications. Interventions included administering medication as ordered and monitoring its effectiveness and adverse effects. During an interview conducted on 12/20/23 at 3:35 PM, Resident #22 stated she had had received 10 mg of Buspirone twice daily since February last year. An interview was conducted with Nurse #3 on 12/21/23 at 10:08 AM. She confirmed Resident #22 was receiving 2 tablets of Buspirone 5 mg twice daily by mouth for anxiety since 02/15/23. During a phone interview conducted on 12/21/23 at 1:45 PM, Unit Manager (UM)#2 confirmed he worked as an As Needed unit manager in the facility on 03/21/23. He indicated after the physician had approved recommendations made by the Consultant Pharmacist, the physician would either pass the approved recommendation to him in person, leave it on the top of his desk, or pass it to another UM to implement the changes. He could not recall what had happened and why the Consultant Pharmacist recommendation that had been approved by the physician on 03/21/23 was not being implemented. He added normally after he had implemented the changes by placing the order into the computer system, he would pass the recommendations forms back to the Director of Nursing (DON). He added the DON would review the documents to ensure all the recommendations approved by the physician being implemented. A phone interview was conducted with the Consultant Pharmacist on 12/21/23 at 2:00 PM. He confirmed he had recommended the physician on 03/07/23 to reduce Resident #22's Buspirone from 10 mg twice daily to 7.5 mg twice daily and the physician had approved his recommendation. He stated he did not follow up with the recommendation and did not notice that the approved recommendation was not being implemented when he did MRRs in the following months. During an interview conducted on 12/21/23 at 2:41 PM, the DON confirmed she did not check to ensure recommendation approved by the physician for Resident #22 was implemented in March 2023. It was her expectation for the UM to implement all the Consultant Pharmacist's recommendations approved by the physician. During a phone interview conducted with the MD on 12/22/23 at 10:35 AM, he expected the facility to implement all the GDRs that he had approved for the residents in a timely manner. An interview was conducted with the Administrator on 12/22/23 at 10:58 AM. She expected the UM to implement all the GDRs approved by the physician in a timely manner. She also expected the DON to double check all the approved GDRs to ensure they were implemented.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations and interviews, the facility failed to remove expired food from 1 of 3 kitchen refrigerators and clean and maintain 1 of 1 ice machine air filter vents (2). This practice had the...

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Based on observations and interviews, the facility failed to remove expired food from 1 of 3 kitchen refrigerators and clean and maintain 1 of 1 ice machine air filter vents (2). This practice had the potential to affect food and beverages served to residents. The findings included: An observation of the reach-in refrigerator in the kitchen on 12/18/23 at 8:34 AM found a 3.5-quart container labeled cheesecake dated 12/9/23. The container was located on the top shelf of the reach-in refrigerator and was half-full. An observation of the ice machine in the kitchen on 12/20/23 at 11:39 AM with the Dietary Manager revealed dirty air filter vents (2). Both air filter vents located directly above the door to the ice machine contained a build-up of brown and fluffy debris covering both air filter vents. The Dietary Manager (DM) was interviewed on 12/20/23 at 3:33 PM. The DM stated the cheesecake was left in the refrigerator and was overlooked by the dietary staff and should have been removed. The DM stated the ice machine air filter vents needed to be clean but was unsure whose responsibility it was to clean it (Dietary or Maintenance). The Administrator stated on 12/22/23 at 12:32 PM the cheesecake should have been removed after 3 days. The ice machine air vents should have been cleaned and maintained by maintenance. The Administrator said the former Maintenance Manager had the ice machine air filter and vents on a routine cleaning schedule and had not been picked up by the new Maintenance Manager.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

Based on observation and staff interviews, the facility's Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and monitor interventions that the committee had pr...

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Based on observation and staff interviews, the facility's Quality Assessment and Assurance (QAA) committee failed to maintain implemented procedures and monitor interventions that the committee had previously put into place. This was for one repeat deficiency in the area of Food Procurement, Store/Prepare/Serve-Sanitary (F812) originally cited on 6/29/22 during a recertification and complaint investigation survey and subsequently cited on 12/22/23 during the recertification and complaint investigation survey. The continued failure of the facility during two federal surveys of record shows a pattern of the facility's inability to sustain an effective Quality Assessment and Assurance Program. This tag is cross referenced to: F812: Based on observations and interviews, the facility failed to remove expired food from 1 of 3 kitchen refrigerators and clean and maintain 1 of 1 ice machine air filter vents (2). This practice had the potential to affect food and beverages served to residents. During the recertification and complaint investigation survey of 6/29/22 the facility was cited for failing to keep stored food off the floor in the dry storage room and in the walk-in freezer. In an interview with the Administrator on 12/22/23 at 12:52 PMQAA meets every month and discussed any areas of previously identified concerns or new concerns for the facility, that included citations from surveys. The areas of concern were tracked from month to month to show improvement or decline. The QAA consisted of the Medical Director, and the interdisciplinary team (IDT) worked together to put interventions into place to correct concerns. The Administrator stated staff turnover in the kitchen that included a new Dietary Manager (DM), and that the expired food items were overlooked which caused repeat concern.
Jun 2022 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident representative and staff interviews, the facility failed to conduct and include the resident's ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident representative and staff interviews, the facility failed to conduct and include the resident's representative in care plan meetings for 1 of 2 residents reviewed for care plan meetings (Resident #59). The findings included: Resident #59 was admitted to the facility on [DATE]. A quarterly MDS assessment dated [DATE] revealed Resident #59 was moderately cognitively impaired. The care conference log in Resident #59's electronic medical record was reviewed and revealed the only care conference documented was on 7/21/2021. The care plan meeting coordination binder was reviewed from August 2021 through June 2022 and did not reveal a care plan meeting had been held for Resident #59 during that time frame. During an interview with Resident #59's representative on 6/26/2022 at 3:25 PM, Resident #59's Representative stated it had been a long time since he had been invited to a care plan meeting and could not recall when a meeting had last been conducted. Resident #59's representative indicated he would like to attend the meetings to discuss Resident #59's plan of care. An interview with the Social Worker (SW) on 6/28/2022 at 2:23 PM revealed care plan meetings were conducted quarterly. The SW further revealed invitations were mailed to family members prior to the month the care plan meeting would be held, and family members would call the facility to schedule the meeting. The SW stated the receptionist kept a copy of the care plan meeting invitation letters and the monthly care plan meetings that had been held in the past at the front desk. A follow up interview with the SW and the facility Administrator on 6/28/2022 at 3:04 PM revealed the SW received a monthly calendar from the Minimum Data Set (MDS) Coordinator for residents that were due for MDS assessments the upcoming month, and she scheduled care plan meetings based off that calendar. The SW stated she did not realize Resident #59 had not had a care plan meeting since 7/21/2021 and was not sure why they had been missed. The Administrator stated the reason the care plan meetings may have been missed was because Resident #59 had multiple discharges and readmissions between August 2021 and February 2022. The Administrator revealed she thought when the calendar was written up by the MDS coordinator, Resident #59 was probably not in the facility and was added to the calendar the MDS coordinator had in her possession when he readmitted but not to the one the SW already had in her possession. A follow up interview with the Administrator on 6/29/2022 at 3:34 PM revealed care plan meetings should be held quarterly regardless of the residents' admissions and discharges within that quarter and family members should be invited to care plan meetings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and staff interviews, the facility failed to maintain a medication error rate of less than...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and staff interviews, the facility failed to maintain a medication error rate of less than 5% as evidenced by failure to administer 2 medications according to the Physician's orders. These errors constituted 2 out of 30 opportunities, resulting in a medication error rate of 6.67% for 2 of 6 residents observed during medication administration pass (Resident #67 and Resident #28). The findings included: 1. Resident #67 was readmitted to the facility on [DATE]. An observation was made on 6/29/2022 at 8:21 AM of Nurse #1 while she prepared and administered Resident #67's medications. Nurse #1 did look at the Medication Administration Record (MAR) while she prepared the medications which included Vitamin D (supplemental medication) that she pulled from the house stock. Nurse #1 was observed to prepare 2 Vitamin D 1000 international units (IU) tablets to equal 2000 IU. Nurse #1 administered the 2 Vitamin D 1000 IU tablets to equal 2000 IU to Resident #67. Resident #67's Physician's orders were reviewed and revealed an order dated 12/7/2020 for Vitamin D 2000IU- give 2 tablets (4000 IU) by mouth every day. An interview along with an observation of Resident #67's MAR and Physician's orders with Nurse #1 on 6/29/2022 at 1:46 PM revealed Nurse #1 saw the order for Vitamin D 2000 IU give 2 tablets to equal 4000 IU. Nurse #1 stated the reason she had only given Resident #67 2000 IU of the Vitamin D was because she misread the order and thought the order was for a total of 2000 IU. An interview was conducted with the Director of Nursing (DON) on 6/29/2022 at 2:42 PM which revealed nurses needed to ensure the medication that was being administered was the accurate dose prior to administration of the medication to the residents. 2. Resident #28 was admitted to the facility on [DATE] with diagnoses which included Vitamin D deficiency. An observation was made on 6/29/2022 at 8:36 AM of Nurse #1 while she prepared and administered Resident #28's medications. Nurse #1 did look at the MAR while she prepared the medications which included Vitamin D that she pulled from the house stock. Nurse #1 was observed to prepare 2 tablets of Vitamin D 1000 IU to equal 2000 IU. Nurse #1 administered the 2 tablets of Vitamin D 1000 IU to equal 2000 IU to Resident #28. Resident #28's Physician's orders were reviewed and revealed an order dated 9/10/2019 for Vitamin D 2000 IU tablet- administer two tablets (4000 IU) by mouth daily. An interview along with an observation of Resident #28's MAR and Physician's orders with Nurse #1 on 6/29/2022 at 1:46 PM revealed Nurse #1 saw the order for Vitamin D 2000 IU give 2 tablets to equal 4000 IU. Nurse #1 stated the reason she had only given Resident #28 2000 IU of the Vitamin D was because she misread the order and thought the order was for a total of 2000 IU. An interview was conducted with the DON on 6/29/2022 at 2:42 PM which revealed nurses needed to ensure the medication that was being administered was the accurate dose prior to administration of the medication to the residents.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews the facility failed to store canned and frozen food products off the floor for 2 of 3...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and staff interviews the facility failed to store canned and frozen food products off the floor for 2 of 3 food storage areas (the dry storage room and walk-in freezer). This practice had the potential to affect food served to residents. The findings included: 1. An observation of the dry storage room [ROOM NUMBER]/26/22 at 9:55 AM revealed 1 full case (6 cans) of # 10 size canned turnip greens and 1 full case of # 10 size canned spaghetti sauce on the floor. Multiple boxes of various dry storage food items were stacked on top of the full case of turnip greens and full case of spaghetti sauce. 2. An observation of the walk-in freezer 6/26/22 at 9:58 AM revealed 1 case of bread stored on the floor of the freezer. The cook reported during this time, that the stock was delivered on 6/24/22 and that a dietary staff member was usually assigned to put the stock up. The Certified Dietary Manager (CDM) was interviewed on 6/28/22 at 9:24 AM revealed that the food was delivered on Friday between 3 PM and 7 PM. The CDM stated that she assigned a dietary staff to put the stock up and that person was supposed to put up the stock when it arrived on 6/24/22. On 6/29/22 at 3:39 PM the Administrator reported that the dietary staff should have put the stock up before they left their shift and food supplies should never be stored on the floor.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • 38% turnover. Below North Carolina's 48% average. Good staff retention means consistent care.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), $59,125 in fines. Review inspection reports carefully.
  • • 15 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $59,125 in fines. Extremely high, among the most fined facilities in North Carolina. Major compliance failures.
  • • Grade F (21/100). Below average facility with significant concerns.
Bottom line: Trust Score of 21/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Stonecreek Health And Rehabilitation's CMS Rating?

CMS assigns StoneCreek Health and Rehabilitation an overall rating of 2 out of 5 stars, which is considered below average nationally. Within North Carolina, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Stonecreek Health And Rehabilitation Staffed?

CMS rates StoneCreek Health and Rehabilitation's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 38%, compared to the North Carolina average of 46%. This relatively stable workforce can support continuity of care. RN turnover specifically is 57%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Stonecreek Health And Rehabilitation?

State health inspectors documented 15 deficiencies at StoneCreek Health and Rehabilitation during 2022 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 13 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Stonecreek Health And Rehabilitation?

StoneCreek Health and Rehabilitation is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SANSTONE HEALTH & REHABILITATION, a chain that manages multiple nursing homes. With 120 certified beds and approximately 98 residents (about 82% occupancy), it is a mid-sized facility located in Asheville, North Carolina.

How Does Stonecreek Health And Rehabilitation Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, StoneCreek Health and Rehabilitation's overall rating (2 stars) is below the state average of 2.8, staff turnover (38%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Stonecreek Health And Rehabilitation?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is Stonecreek Health And Rehabilitation Safe?

Based on CMS inspection data, StoneCreek Health and Rehabilitation has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 2-star overall rating and ranks #100 of 100 nursing homes in North Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Stonecreek Health And Rehabilitation Stick Around?

StoneCreek Health and Rehabilitation has a staff turnover rate of 38%, which is about average for North Carolina nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Stonecreek Health And Rehabilitation Ever Fined?

StoneCreek Health and Rehabilitation has been fined $59,125 across 1 penalty action. This is above the North Carolina average of $33,670. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Stonecreek Health And Rehabilitation on Any Federal Watch List?

StoneCreek Health and Rehabilitation is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.