Pisgah Manor Health Care Center

104 Holcombe Cove Road, Candler, NC 28715 (828) 667-9851
For profit - Corporation 118 Beds LIBERTY SENIOR LIVING Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
8/100
#374 of 417 in NC
Last Inspection: April 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Pisgah Manor Health Care Center has received a Trust Grade of F, indicating poor performance with significant concerns in care quality. It ranks #374 out of 417 facilities in North Carolina, placing it in the bottom half of the state's nursing homes, and #18 out of 19 in Buncombe County, meaning only one local option is better. Currently, the facility is improving, having reduced its issues from nine in 2023 to two in 2025. However, staffing is a weakness, with a below-average rating of 2 out of 5 stars and a turnover rate of 54%, which is concerning. Notably, the center has been fined $90,024, which is higher than 81% of similar facilities, indicating ongoing compliance problems. Specific incidents include delays in responding to residents' call lights for toileting needs, leading to feelings of neglect, and failures in infection control during the COVID outbreak, resulting in multiple infections among residents and staff. While there is good RN coverage, more needs to be done to address the facility's serious deficiencies and ensure residents receive the dignity and care they deserve.

Trust Score
F
8/100
In North Carolina
#374/417
Bottom 11%
Safety Record
High Risk
Review needed
Inspections
Getting Better
9 → 2 violations
Staff Stability
⚠ Watch
54% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
○ Average
$90,024 in fines. Higher than 64% of North Carolina facilities. Some compliance issues.
Skilled Nurses
✓ Good
Each resident gets 42 minutes of Registered Nurse (RN) attention daily — more than average for North Carolina. RNs are trained to catch health problems early.
Violations
⚠ Watch
31 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2023: 9 issues
2025: 2 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below North Carolina average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 54%

Near North Carolina avg (46%)

Higher turnover may affect care consistency

Federal Fines: $90,024

Well above median ($33,413)

Moderate penalties - review what triggered them

Chain: LIBERTY SENIOR LIVING

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 31 deficiencies on record

1 life-threatening 2 actual harm
Apr 2025 2 deficiencies 1 IJ (1 facility-wide)
CRITICAL (L)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Infection Control (Tag F0880)

Someone could have died · This affected most or all residents

⚠️ Facility-wide issue

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff, Medical Director, and Health Department (HD) Nurse interviews, the facility fai...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff, Medical Director, and Health Department (HD) Nurse interviews, the facility failed to operationalize infection control policy and procedures in accordance with current Centers for Disease Control and Prevention (CDC) guidance. A) The facility failed to implement a broad-based approach to COVID testing for staff and residents when contact tracing testing failed to stop the transmission of COVID. Broad-based COVID testing per the (CDC) guidance was not implemented until 3/25/25. Before broad-based testing was implemented on 3/25/25, a total of 7 staff members and 14 residents tested positive for COVID. Results of the broad-based testing from 3/25/25 to 3/31/25 yielded one (1) staff member and 8 additional residents positive for COVID. B) In addition, the facility failed to implement staff source control to help prevent transmission while working in the facility during the COVID outbreak. C) The facility also failed to restrict staff from returning to work after testing positive for COVID in accordance with current CDC guidance. D) The facility failed to have updated COVID policies and procedures that aligned with current CDC guidance for source control and work restriction guidance for healthcare personnel. The resident census at the time of the survey was 106; there were 59 residents whose COVID vaccinations were up to date. The facility provided a list of 128 staff members and reported there were 11 staff members whose COVID vaccinations were up to date. These cumulative practices and system failures occurred during a COVID outbreak and had the high likelihood of continued transmission of COVID to residents and staff and a serious adverse outcome. Immediate Jeopardy began on 3/11/25 when 3 staff members and 5 residents on three different resident halls tested positive for COVID and the facility failed to implement a broad-based approach COVID testing for staff and residents. Immediate jeopardy was removed on 3/27/25 when the facility implemented a credible allegation of immediate jeopardy removal. The facility will remain out of compliance at a scope and severity of F (no actual harm with potential for more than minimal harm that is immediate jeopardy) to ensure education is completed and monitoring systems are in place and are effective. Findings included: A. A facility policy entitled COVID response program dated as last approved on 2/2025 read in part: Perform COVID viral testing: Anyone with even mild symptoms of COVID, regardless of vaccination status, should receive a viral test for COVID as soon as possible. Asymptomatic residents with close contact with someone with COVID infection should have a series of three viral tests for COVID infection. Testing is recommended immediately (but not earlier than 24 hours after exposure) and, if negative, again 48 hours after the first negative test and, if negative, again 48 hours after the second negative test. This will typically be at day 1, day 3, and day 5. Create a process to respond to COVID exposures among health care personnel (HCP) and others: Exposures will be investigated by the infection control practitioner and other team members. Decisions to test all contacts will depend on the ability to identify all of the contacts. In cases where contacts are not identified then broad based of facility wide testing for resident and HCP will be initiated. Initial testing will be completed as a three series test. This process is described above. After the three series, testing is finished then the testing group will continue to be tested every 3-7 days until there are no new cases for 14 days. Responding to a newly identified COVID infected HCP or resident: When performing an outbreak response to a known case, facilities should always defer to the recommendations of the jurisdictions' public health authority. A single new case of COVID infection in any HCP or resident should be evaluated to determine if others in the facility could have been exposed. The approach to an outbreak investigation could involve either contact tracing or a broad-based approach; however, a broad-based approach is preferred if all contacts cannot be identified or managed with contact tracing or if contract tracing fails to halt transmission. Perform testing for all resident and HCP identified as close contacts or on the affected units if using a broad-based approach, regardless of vaccination status. Testing is recommended immediately (but not earlier than 24 hours after exposure) and, if negative, again 48 hours after the first negative test and, if negative, again 48 hours after the second negative test. This will typically be at day 1, day 3, and day 5. If no additional cases are identified during contact tracing or the broad-based testing, no further testing is indicated. If additional cases are identified, strong consideration should be given to shifting to the broad-based approach if not already being performed and implementing quarantine for residents in affected areas of the facility as part of the broad-based approach, testing should continue on affected unit(s) or facility-wide every 3-7 days until there are no new cases for 14 days. If antigen testing is used, more frequent testing (every 3 days) should be considered. A review of the facility's COVID testing logs and list of COVID positive residents and staff revealed the facility's COVID outbreak started on 3/11/25 when Nurse #1, Nurse #2, and the Speech Therapist tested positive for COVID and two residents on K hall, two residents on F hall, and one resident on S hall tested positive for COVID. Additional residents on halls F, K, and S tested positive from 3/11/25 through 3/16/25. Facility testing logs indicated all Residents on F and K hall were tested and most of the residents on S hall were tested; the log indicated rooms S18, S19, and S20 were not tested. The COVID testing log indicated a resident on C hall tested positive on 3/15/25 and a resident on W hall tested positive on 3/17/25. The COVID testing logs revealed no additional residents were tested from C hall or W hall until 3/25/25. Broad-based testing was not conducted until 3/25/25. - On 3/11/25 Nurse #1 tested positive for COVID. - On 3/11/25 Nurse #2 tested positive for COVID. - On 3/11/25 the Speech Therapist tested positive for COVID. - On 3/11/25 Resident #8 in room F10 was positive for COVID. - On 3/11/25 Resident #92 in room K1 was positive for COVID. - On 3/11/25 Resident #95 in room F9 was positive for COVID. - On 3/11/25 Resident #38 in room S3 was positive for COVID. - On 3/11/25 Resident #92 in room K9 was positive for COVID. - On 3/12/25 the Physician Assistant (PA) tested positive for COVID. - On 3/12/25 Resident #42 in room S16 tested positive for COVID. - On 3/13/25 Nurse Aide (NA) #1 tested positive for COVID. - On 3/13/25 Resident #52 in room K10 was COVID positive. - On 3/14/25 Resident #74 in room S15 was COVID positive. - On 3/14/25 Resident #106 in room F1 was COVID positive. - On 3/15/25 Resident #15 in room C10B was COVID positive. - On 3/16/25 Resident #363 in room F3 was COVID positive. - On 3/16/25 NA #2 tested positive for COVID. - On 3/17/25 Resident #93 in room W4 was COVID positive. - On 3/17/25 the Minimum Data Assessment (MDS) Nurse tested positive for COVID. - On 3/22/25 Resident #99 in room C1A was COVID positive. - On 3/24/25 Resident #39 in room C1B was COVID positive. The following were the results of COVID-19 testing after broad-based testing was initiated: - On 3/25/25 Resident #91 in room C3A was COVID positive. - On 3/25/25 Resident #43 in room C3B was COVID positive. - On 3/25/25 Resident #9 in room C5A was COVID positive. - On 3/25/25 Resident #45 in room C5B was COVID positive. - On 3/25/25 Resident #16 in room W2 was COVID positive. - On 3/25/25 Resident #70 in room W3 was COVID positive. - On 3/25/25 Resident #364 in room F5 was COVID positive. - On 3/31/25Resident #36 in room C4A was COVID positive. - On 3/31/25 Nurse #8 tested positive for COVID. Review of Resident #42's electronic medical record revealed on 3/12/25 she had a fall, generalized weakness, altered mental status, and a positive COVID test at the facility. Her blood pressure was 94/63, pulse was 137, temperature was 97.6, and her oxygen saturation level was 93% on room air. The electronic medical indicated the provider was notified and ordered for her to be transferred to the hospital. Resident #42's hospital Discharge summary dated [DATE] revealed she was hospitalized from [DATE] to 3/18/25 with acute hypoxic respiratory failure secondary to COVID and atrial fibrillation. The hospital history and physical dated 3/12/25 read in part: patient stated she started feeling poorly for 2-3 days with a productive cough, sore throat, and increased thirst. Endorses, normal PO (oral) intake, fever/chills, shortness of breath, mild swelling in both legs, dizziness when standing, diarrhea. Resident #42 was re-admitted to the facility on [DATE]. Review of Resident #363's electronic medical record revealed that on 3/16/25 he had anxiety and was complaining of pain and shortness of breath. The medical record indicated Resident #363 requested to go to the hospital. The on-call provider was notified and specified Resident #363 could be transferred to the hospital. The medical record indicated Resident #363 was transferred to the hospital on 3/16/25. Resident #363 did not return to the facility. An interview was conducted with the Administrator on 3/31/25 at 2:15 PM. The Administrator stated Resident #363 was transferred to the hospital on 3/16/25 and tested positive for COVID at the hospital on 3/16/25. She said Resident #363 had been admitted to the hospital and then discharged home after his hospitalization. An interview was conducted with Nurse #10 on 3/24/25 at 9:15 AM. Nurse #10 said she was assigned to halls W, S, and C hall (rooms C1-C6). She reported the facility had recently had several residents and staff who were positive for COVID. She stated staff were not being tested for COVID on a routine schedule. Nurse #10 said she was tested for COVID one time earlier this month, after the first COVID case was identified at the facility but that not all staff got tested to her knowledge. She explained staff were only tested for COVID if they had symptoms or if they requested to be tested. Nurse #10 reported she had tested herself at the facility, she thought on 3/16/25 but was not entirely sure of the date. Nurse #10 stated she had tested herself because she had worked with the residents who had tested positive prior to them being identified as COVID positive. She said she had tested herself as a precaution. She reported she had not been tested for COVID since she had tested herself on 3/16/25. Nurse #10 explained the facility had COVID tests available in the provider office and at the nursing station that staff could use to self-test. She said if staff tested positive, they were supposed to let their supervisor know but otherwise the facility did not log the test results to her knowledge. She reported staff COVID testing was done per staff discretion, if they started showing symptoms, or they felt they needed to take one. An interview was conducted with Housekeeper #1 on 3/24/25 at 10:09 AM. She reported that the facility tested residents but did not test staff unless they had symptoms. She reported she had not been tested for COVID because she had not had any symptoms. An interview was conducted on 3/24/25 at 1:35 PM with NA #13. She reported staff were only tested for COVID if they had symptoms or if they had exposure from a family member. She explained she had been tested 2 weeks ago because she had an exposure to a family member outside of her home who had COVID. She stated there had been no facility wide testing of staff since the COVID outbreak began. An interview was conducted with NA #8 on 3/24/25 at 1:45 PM. She reported she had not been tested for COVID. NA #8 said individuals were only tested if they had symptoms. An interview was conducted with Physical Therapy Assistant (PTA) #1 on 3/25/25 at 8:54 AM. PTA #1 reported she had worked with the residents on the rehab unit before it was known they were COVID positive. She stated she had not been tested for COVID because she did not have any symptoms. She explained if she did not have any symptoms then she did not need to be tested. An interview was conducted on 3/25/25 at 8:55 AM with Occupational Therapy Assistant (OTA) #1. She reported she had worked with the residents on the rehab unit who had tested positive for COVID. She explained she had been tested for COVID around 3/11/25 when the first residents had tested positive because she had symptoms. OTA #1 said her COVID test had been negative. She stated she had not been tested for COVID since then. An interview was conducted with the Rehab Director on 4/1/25 at 11:27 AM. The Rehab Director reported that the Speech Therapist had started not feeling well and had tested positive for COVID on 3/11/25. She recalled OTA #1 had a scratchy throat on 3/11/25 and had been tested for COVID as a precaution, and her test was negative. The Rehab Director reported no other staff in the therapy department were asked to get tested. An interview was conducted with the Director of Nursing (DON) who also served as the Infection Preventionist (IP) with the Staff Development Coordinator (SDC) present on 3/24/25 at 3:52 PM. The DON said the facility's SDC was going to eventually assume the role of IP but had not yet attended the North Carolina State Program for Infection Control and Epidemiology (SPICE). The DON indicated she had completed the SPICE training. The DON explained that the SDC assisted with infection control but that she oversaw the facility's infection control program. The DON explained that the facility's COVID outbreak began on 3/11/25 when 5 residents and 3 staff members tested positive for COVID. The DON said since the outbreak had begun the facility had 12 residents who had tested positive for COVID. She reported that the residents who had tested positive for COVID were located on F hall, K hall, S hall, W hall, and C hall. The DON said when Nurse #1 tested positive for COVID on 3/11/25 the residents on Nurse #1's work assignment was tested. She explained Nurse #1's assignment included F hall, K hall, and the top of S hall (S1-S14). The DON stated testing was initiated for those residents due to exposure to Nurse #1 and they were tested on days 1 (3/11/25), 3 (3/13/25), and 5 (3/15/25). During the initial day 1 testing on 3/11/25, the DON reported 5 residents (Resident #8, Resident #92, Resident #95, Resident #38, and Resident #105) on halls F, K, S were identified as being positive for COVID. On day 3 testing (3/13/25) an additional resident (Resident #52) on K hall tested positive for COVID. The DON reported, Resident #74 in room S15 was not part of the initial COVID exposure testing group but was tested on [DATE] due to symptoms and was positive for COVID. The DON explained, Resident #42 in room S16 was also not part of the initial COVID exposure testing group but was tested on [DATE] due to falls. Resident #42 was COVID positive on 3/12/25, was transferred to the emergency room for evaluation, and admitted to the hospital. The DON reported, Resident #15 residing in room C10B and Resident #93 in room W4 were tested due exposure from the PA and had tested positive for COVID. The DON said residents were placed on transmission-based precautions for 10 days when they tested positive for COVID. She verbalized the Administrator had notified the local Health Department (HD) of the facility's COVID outbreak on 3/11/25 and had not been given any recommendations from the HD. The DON stated the facility advised staff after residents tested positive for COVID that maybe they should be tested for COVID if they had worked on the halls where the COVID residents were located and if they had symptoms. The DON stated the facility had not done any official contact tracing of staff to see if they needed to be tested. She said the facility did not have a system for tracking and logging staff test results to identify when and who were tested. The DON indicated staff tests were logged if, they were positive. An interview was conducted on 3/25/25 at 2:43 PM with the HD Nurse. The HD Nurse said facilities were supposed to call and report to the HD if there were two or more confirmed cases of COVID with 72 hours of each other. She said the HD used an outbreak reporting email system. The HD nurse reported she went through all her emails, logs, and phone call records and she did not have any information or contact from the facility. The HD further reported the last contact with the facility had been after a large storm in September 2024 when the HD reached out to the facility to see if they needed anything. The HD nurse explained that the HD also held quarterly calls with the local facilities and had a call last week, and the facility had not been present on the call. The HD nurse reported that she had received an email from the Administrator this morning (3/25/25). She reported the email content from the Administrator had said she was following up on an email she had sent last week. The HD said the email from this morning (3/25/25) had a forwarded email attached that looked like it had been sent on 3/17/25. The HD Nurse said she had double checked and could not find anything in the HD email that had been sent on 3/17/25 from the facility. The HD nurse stated the email she had received from the facility today had said 2 employees were positive for COVID. The HD Nurse explained if the facility had gotten in touch with the HD on 3/11/25 she would have asked if the staff were symptomatic, where they had worked, and who they had taken care of on those shifts. She reported that if the positive staff had worked on several hallways or if residents had tested positive on several hallways, she would have recommended testing all residents and staff in the facility and would have also recommended wearing masks for source control. The HD Nurse said if staff were not wearing a mask there could be more exposure. She stated as soon as the facility had additional positive staff or residents on the initial serial testing, they should have moved up to broad-based facility wide testing of residents and staff. She indicated it was hard to contact trace and identify all the potential contacts when there were that many positive cases on multiple units. The HD nurse said after the initial 1-, 3-, and 5-day testing the facility should have continued testing residents and staff every 3 days or two times a week until they had no new cases for 14 days. She further stated the facility should have also implemented face masks for source control on 3/11/25 when multiple residents and staff had tested positive for COVID because the facility would have been in outbreak status. The HD Nurse stated the facility would not have continued to see more cases typically after 5 days if they were doing everything right and wearing masks. She reported the facility should have notified the HD on 3/11/25 or at least within a few days. The HD Nurse explained if for some reason the facility was not able to get in touch with the HD or she was not available the information was available on the CDC website. The HD Nurse reported there was a packet that she sent via email to all facilities in outbreak status that had specific infection control practices to implement and follow to help mitigate the outbreak. An additional interview was conducted with the DON on 3/25/25 at 3:58 PM. She reported that the facility had received a phone call from Resident #99's son on 3/24/25 who communicated Resident #99 had tested positive for COVID at the hospital on 3/22/25. The DON stated Resident #99 had been transferred to the hospital on 3/21/25 for evaluation due to a fall. The DON explained the facility tested Resident #99's roommate (Resident #39) on 3/24/25 and she had also been positive for COVID. She said the facility decided to branch out and do more testing today (3/25/25) because they did not have a known source of COVID exposure for Resident #99. The DON reported they had decided to test all of the residents on C hall. She said when additional residents on C hall (Residents #91, #43, #9, and #45) tested positive, they decided to test the NA assignment from yesterday (3/24/25), which was split between C and W hall. She said the residents at the top of W hall were tested and 2 residents (Resident #16 and #70) were positive. She was not sure if they had tested all the residents on W hall. An interview was conducted with the Administrator on 3/25/25 at 5:44 PM. The Administrator said she felt like what the facility was doing was working to mitigate the facility's COVID outbreak. Even though there was a positive COVID resident located on C hall (C10B) and W hall (W4), the Administrator reported she thought the new COVID cases on C hall and W hall were a separate outbreak from the original outbreak because there had been 5 days since the last COVID case had been identified. She said they had more staff who had been tested but did not have an official log of who. The Administrator said she had spoken with the HD Nurse by phone this afternoon but had not spoken to anyone at the HD before today. The Administrator indicated she had emailed the HD Nurse on 3/11/25 that the facility had COVID cases and then she had followed back up with her today. The Administrator reported that she was not sure what happened that the HD Nurse had not received the email on 3/11/25. The Administrator indicated that when she spoke with the HD Nurse today, she gave the HD Nurse all the information and discussed the facility's thought process for contact tracing. She reported she explained the facility rational with how they had identified and tracked the positive COVID cases and had explained what they had been doing. The Administrator reported the HD Nurse was comfortable with what the facility was doing and what they were doing for staff. A report dated 3/26/25 from the HD Nurse was provided after she had talked to the facility on 3/25/25. The report indicated the facility's positive COVID cases from 3/11/25 through 3/16/25 on halls F, K, S had been discussed and the cases from 3/22/25 through 3/25/25 on halls W and C had been discussed. The report did not include the positive case that occurred on C hall on 3/15/25 or W hall on 3/17/25. The report indicated corrective actions identified were facility masking and testing staff. The HD nurse indicated that the facility Administrator had contacted her on the morning of 3/26/25 with updated information that additional C hall residents and one resident on F hall had tested positive. The HD nurse indicated the facility was conducting facility wide testing of all staff and residents going forward. The HD nurse reported that the facility planned to test all residents and staff twice weekly going forward, until there were no new cases for 14 days. An interview was conducted on 3/31/25 at 1:49 PM with the Medical Director. The Medical Director indicated that since the end of the pandemic the CDC guidance was not as clear and not as distinct. He stated the CDC tried to establish the standard of practice. He said who to test, when to test, and how long to test afterwards was not clear cut. He reported the CDC was not as clear as they could be and that it was hard to keep up with the guidance for a little while with all the changes and there was a lot of confusion about the requirements and standard of care and what that should be. He said the facility was following its policy whether it was correct or not he was not sure, but it was a corporate policy. He thought broad based testing should be used if there was a significant outbreak. He said for him a significant outbreak would be 2 or more cases and indicated the facility outbreak that started on 3/11/25 was significant. He explained the only way to find asymptomatic people that were COVID positive would be to test the asymptomatic people. The Medical Director stated asymptomatic individuals could still be infectious and pass the virus. The Medical Director further stated, if there was a significant outbreak the facility should follow their testing policy to identify individuals who were COVID positive and isolate people. He reported there was not a lot of testing that had been going on since 3/11/25 and that the broad-based COVID testing was not being done. The Medical Director said there were a few residents who had gone to the hospital due to COVID symptoms. He reported Resident #99 had gone to the hospital for evaluation on 3/21/25 after a fall and had tested positive for COVID at the hospital on 3/22/25. The Medical Director indicated the residents were okay, there were no deaths, and the residents were treated with antivirals. Additional COVID testing logs for residents and staff were provided on 3/31/25 by the Administrator. The Administrator indicated the COVID testing logs included staff and Residents who were tested due to possible exposure. The COVID testing log and daily staff schedules were reviewed. There were no therapy staff, except for the Speech Therapist listed on the COVID testing log. Nurse #3 worked on: 3/11/25, 3/15/25, 3/17/25 on F hall, K hall, S hall 3/16/25 and 3/20/25 on B hall A negative COVID test was documented on 3/11/25 and 3/13/25. There was no additional testing for exposure documented for Nurse #3. NA #3 worked on: 3/9/25 on halls B, W, and S 3/11/25 on halls K and S 3/18/25 on halls C, W, and S There was no documentation of COVID testing for NA #3 Medication Aide #1 worked on: 3/11/25, 3/15/25, 3/16/25, 3/17/25 on halls F, K, and S 3/14/25 on halls F and K 3/19/25 on halls B and W A negative COVID test was documented on 3/20/25 but no prior testing was documented for Medication Aide #1. Nurse #4 worked on: 3/11/25 and 3/13/25 on halls F, K, and S There was no documentation of COVID testing for Nurse #4 NA #4 worked on: 3/11/25, 3/12/25, and 3/13/25 on halls F and K There was no documentation of COVID testing for NA #4 Medication Aide #2 was also an NA and worked on: 3/11/25 and 3/15/25 on halls F, K, and S (Medication Aide) 3/12/25 on halls B and W (NA) 3/13/25 and 3/16/25 on halls W and S (NA) 3/17/25 on hall S (NA) There was no documentation of COVID testing for Medication Aide #4 Nurse #5 worked on: 3/9/25, 3/10/25, 3/12/25, 3/13/25, 3/14/25, 3/17/25 on halls W, C, and S. There was no documentation of COVID testing for Nurse #5 Medication Aide #3 worked on: 3/9/25, 3/13/25, 3/14/25, 3/17/25 on halls F, K, and S. There was no documentation of COVID testing for Medication Aide #3 NA #5 worked on: 3/12/25 on hall S 3/17/25 on halls F and K There was no documentation of COVID testing for NA #5 Medication Aide # 4 also worked as a NA and worked on: 3/9/25 and 3/16/25 on halls F, K, and S (Medication Aide) 3/10/25 on halls C and E (NA) 3/11/25 on halls B and W 3/13/25 on halls C and W A negative COVID test was documented on 3/11/25 but no additional testing was documented for Medication Aide #4. NA #6 worked on: 3/10/25 and 3/15/25 on halls F, K, and S 3/9/25 on halls F and K There was no documentation of COVID testing for NA #6 NA #7 worked on: 3/10/25 on halls F and K 3/12/25 on hall B 3/15/25 on halls C, W, and S. There was no documentation of COVID testing for NA #7 Nurse #10 worked on: 3/10/25 on halls F and K 3/11/25, 3/12/25, and 3/16/25 on halls W, C, and S 3/13/25 on halls F, K, and S A negative COVID test was documented on 3/16/25 but no prior testing was documented for Nurse #10 NA # 8 worked on: 3/10/25 on hall S 3/11/25 on halls A and E 3/12/25 on hall C 3/14/25 on halls F and K 3/15/25 on halls W and S 3/16/25 and 3/17/25 on halls A and E And 3/18/25 on halls K and S There was no documentation of COVID testing for NA #8 NA #9 worked on: 3/12/25 on halls W and S 3/14/25 on halls S, W, And C 3/15/25 on halls C and E 3/16/25 on halls A, E, and C There was no documentation of COVID testing for NA #9 A follow-up interview with the Administrator was conducted on 3/31/25 at 11:04 AM. The Administrator said the original resident COVID testing log provided on 3/24/25 was for the initial exposure testing. She explained the facility had also tested the residents on halls F, K, and S two more times after the initial 1, 3, and 5-day testing. She reported the original testing log provided was not clear, she said there were a couple different formats people were using, and they were tracking things differently and that needed to be merged. She said the residents were tested again on 3/18/25 and 3/20/25. When asked why the testing was not included in the log originally provided, she said the information had been kept in different places by several different staff. The Administrator said the facility had a transition of management roles and that was why they did not have a clear and concise list of who was tested and how things were monitored. The Administrator stated historically she had kept up the COVID testing log but that as things progressed the DON and SDC had started tag teaming that. She reported they had to sit down and get everything on one comprehensive list. The Administrator indicated the facility had tested staff due to symptoms and exposure from working on units that had COVID positive residents because they were not masked. She said most staff who worked on halls F, K, and S were tested. She stated the facility tested staff for exposure on days 1, 3, and 5. The Administrator said some staff had not been tested and had not had repeat testing depending on their work schedule, such as if it was a part time or as needed staff member that did not work again for a while. She said some staff were not tested because they were beyond the exposure risk time frame when they returned to work. The Administrator reported she wanted to do what was best and felt like they had been following their systems and processes for doing that. An interview was conducted with the PA on 3/31/25 at 4:46 PM. She reported her symptoms had started on 3/8/25 and she had tested positive on 3/12/25. The PA said she had last been at the facility on 3/7/25. The PA stated the facility had not asked her what residents she had seen on 3/7/25 but that they could determine that. The PA explained she always emailed a list of all the residents she saw every day she was at the facility and said the facility would have the list of who she saw from 3/7/25. The PA said she notified the facility when she tested positive on 3/12/25. A follow-up interview was conducted with the DON on 4/1/25 at 3:30 PM. The DON explained the testing for staff had not been logged because several individuals were involved in testing and the information had not been compiled. She reported some of the staff had not been tested who had worked on the exposed units because they had been following their policy and had only been testing staff who had symptoms. She explained the policy was a corporate policy and she had assumed it aligned with the CDC recommendation. The DON had not been aware that NA #2 who tested positive for COVID on 3/16/25 had worked on 3/15/25 on halls S and W. She agreed that the residents residing on W hall should have been tested due to exposure if NA#2 had worked on the hall. B. A facility policy entitled COVID response program dated as last approved on 2/2025 read in part: Source control is recommended: Universal source control is not required but is recommended when a person has suspected or confirmed COVID infection or other respiratory infection; or had close contact (patients and visitors) or a higher-risk exposure (HCP) with someone with COVID infection, for 10 days after their exposure; or resides or works on a unit or area of the facility experiencing a COVID outbreak; universal use of source control could be discontinued as a mitigation measure once
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations and staff interviews, the facility failed to date and seal leftover frozen food stored in 1 of 1 walk-in freezer. This practice had the potential to affect foods served to the re...

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Based on observations and staff interviews, the facility failed to date and seal leftover frozen food stored in 1 of 1 walk-in freezer. This practice had the potential to affect foods served to the residents. The findings included: On 3/23/2025 at 10:05 AM the initial kitchen observation was conducted with the Dietary Director and revealed the following: a. Walk-in freezer - A clear plastic bag open to air which was a quarter full of breaded fish filets with no date on the bag, edges of breaded fish filets were observed with a thin white layer around the edges. During an interview on 3/23/2025 at 10:11 AM the Dietary Director stated that all opened foods should be dated and sealed. During an interview on 3/25/2025 at 11:55 AM the Registered Dietitian stated opened food should be dated and sealed. During an interview on 3/25/2025 at 4:22 PM the Administrator stated the Registered Dietitian completed rounds every Monday morning and the breaded fish filets would have been thrown away on 3/24/2025 after rounds were completed. The Administrator provided a menu that showed baked fish had been served on 3/21/2025. The Administrator stated that opened food should have a date on it when put back in the refrigerator or freezer, but she was not sure if it needed to be sealed.
Dec 2023 9 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, family and staff interviews, the facility failed to maintain a resident's dignity by not providing assis...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, family and staff interviews, the facility failed to maintain a resident's dignity by not providing assistance to a resident (Resident # 66) with a soiled brief when requested by a family member for 1 of 7 residents reviewed for dignity. The reasonable person concept was applied to this deficiency as individuals have the expectation of being treated with dignity and not having to wait for incontinence care after having a bowel movement. Findings included: Resident #66 was admitted to the facility on [DATE] for mononeuritis complex (damage to different areas of the peripheral or sometimes the brain nervous system that can cause paralysis, tingling, numbness, pain, and changes in brain function), osteoarthritis and depression. Resident #66's admission Minimum Data Set (MDS) dated [DATE] indicated she was cognitively intact. She required extensive assistance with bed mobility, and total dependence with transfer and toileting. Resident #66 was always incontinent of bladder and was frequently incontinent of bowel. The resident had clear speech and had clear comprehension during assessment. During an attempt to interview on 12/3/23 at 11:58 PM, Resident #66 looked at the surveyor but would not answer questions. She had laid still in bed with hands crossed over her abdomen and stared at the ceiling most of the time. Resident's room had a mild smell of a bowel movement during interview. During an interview on 12/3/23 at 11:59 AM, Resident #66's family member stated that on 12/2/23, she noticed the resident had a bowel movement and wet her brief when she checked the resident at around 9:30 AM. Family member stated she turned the call light on as soon as she noticed it. She waited for almost an hour, and nobody came to check on what they needed even though the call light was on. The family member stated she was aggravated and went out to the hallway looking for a staff member. She stated she could not find the nurse aide, so she asked for assistance from the medication nurse that was in the other hallway. The nurse assisted the family member in cleaning Resident #66 and in changing the resident's brief at around 10:30 AM. The family member stated it happened a lot when she visited, and it happened again the next day on 12/3/23. She stated she came in after 9:30 AM and checked on Resident #66. She stated the resident had a bowel movement and wet her brief again. The family member stated she did not press the call light because she asked the lady who was passing out ice if she could send the nurse aide in to help her clean and change the resident's brief. The family member stated nobody came to check on them except for the nurse aide who came at around 12:10 PM that day to assist in cleaning the resident. During an interview on 12/5/23 at 10:00 AM, the hospice nurse stated Resident had declined a lot within seven weeks due to her condition. She stated resident went from walking and feeding herself to being bed bound and total assist with feeding. She stated the resident was able to communicate some days depending upon which nerve was flaring up. The hospice nurse stated the resident's family had complained a lot about the call light not being answered immediately. During an interview on 12/5/23 at 11:50 AM with Nurse #1, she stated that she was the nurse assigned to Resident #66 on first shift from 7:00 AM to 3:00 PM on 12/2/23. She stated she was almost done passing out medications that morning when Resident #66's family member asked her to help with cleaning the resident up and changing her brief. She stated there was one nurse aide assigned to W hall, but the family member stated she could not find her. Nurse #1 stated she stopped passing out medications and assisted the resident's family member in providing incontinence care. She stated she did not notice if the call light was on when she went into the resident's room. Nurse #1 stated Resident #66 had a bowel movement and was wet. She stated there was no redness or irritation. The resident was not wet through her brief and stool was not dried on her. During an interview on 12/6/23 at 10:20 AM, Nurse Aide (NA) #1 stated she worked on W hall on 12/2/23 and 12/3/23. She stated that she was assigned to two other halls and had around 18 to 20 residents those days. NA #1 stated she was doing her first round and was trying to get residents to sit up on their chairs by herself. She stated she was busy in S hall and was not aware that Resident #66's call light was on. She stated Resident #66's family member talked to her after lunch and told her they were not happy with having to wait for a long time and it was the same when the family member visited in the past. The nurse aide stated another staff told her before lunch on 12/3/23 that Resident #66's family member needed help with changing the resident's brief. She stated she was busy trying to finish giving a shower to a resident and trying to finish rounds on S hall and was not able to get to them immediately. She went to assist the family member at around 12:10 PM. NA #1 stated Resident #66 had a medium bowel movement and had wet her diaper, but she did not notice any red areas on her bottom. During an interview on 12/6/23 at 3:30 PM, the Feeding Assistant stated she was passing out ice on 12/3/23 when Resident #66's family member asked her to have the nurse aide help her change the resident's brief at around 10:00 AM to 10:30 AM. She stated she told the nurse aide when she saw her in the other hallway, but the nurse aide was also busy assisting a resident. The Feeding Assistant stated she was not sure when the nurse aide went to assist the family member, but she told the nurse aide mid-morning between breakfast and lunch on Sunday (12/3/23). During an interview on 12/6/23 at 9:05 AM, another family member stated he came in everyday to care for Resident #66. He stated he came in at 11:30 AM on 12/2/23 to feed the resident and the visiting family member told him she was upset about Resident #66 not being cleaned up for a long time until she had to get the nurse to help her. During a follow up telephone interview on 12/5/23 at 2:43PM, Resident #66's family member stated she turned the call light on as soon as she got in on 12/2/23 at around 9:30 AM and noticed the resident had wet her brief and had a bowel movement. After an hour, she got up and walked up and down the hallway looking for a staff to assist her but did not see anybody. She stated she found the nurse in the other hallway and asked her to help. The family member stated she turned the call light off when she went back to the resident's room with the nurse. She stated Resident #66 was considered cognitively impaired because of her condition and would not be able to communicate if she was wet or had a bowel movement. She stated on 12/3/23, she did not turn the call light on and just sent a message through the staff passing out ice that she needed assistance with cleaning up Resident #66. The family member stated it was very frustrating because the resident laid there the whole time with a bowel movement and a wet brief until the nurse aide came in at 12:10 PM. During an interview on 12/6/25 at 5:00 PM, the Director of Nursing stated the staffing numbers on the weekends were not different on any other day. There were no ancillary staff during the weekends to help with answering the call lights. The nurse and the nurse aide were responsible for answering the call lights on the weekends and assist residents with their needs such as changing their brief. She also stated her goal was to increase staffing.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessments in th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessments in the areas of cognitive patterns, mood, behavior, and participation in assessment and goal setting for 2 of 6 residents (Resident #57 and Resident #11) whose MDS were reviewed. The findings included: 1. Resident #57 was admitted on [DATE]. The admission Minimum Data Set (MDS) assessment dated [DATE] for Resident #57 indicated the questions in the sections for cognitive patterns, mood, behavior, and participation in assessment and goal setting were not assessed. An interview with the Social Services Director on 12/6/23 at 8:52 AM revealed she just started in her new role in October 2023, but she was responsible for filling out the sections for cognitive patterns, mood, behavior, and participation in assessment and goal setting in the MDS assessments. An interview with the MDS Coordinator on 12/6/23 at 3:56 PM revealed the previous SSD left and ended her notice sooner than required. The MDS Coordinator stated that the previous SSD was already gone when she realized that her sections in the MDS had not been filled out. She stated she went ahead and transmitted Resident #57's MDS even though some sections had not been assessed but all questions should have been answered and signed by the person who completed the assessment. An interview with the Administrator on 12/6/23 at 6:16 PM revealed because Resident #57's MDS was due, the MDS Coordinator went forward with closing them even though they weren't completed. A follow-up interview with the Administrator on 12/6/23 at 7:48 PM revealed she had completed an assessment on 8/30/23 for the sections that the SSD should have completed on Resident #57's MDS but it had already been closed at that time. She documented the assessment on a separate Social Services form by hand and it included questions about resident review, behavior, advanced directives, discharge planning, psychiatric consult, PASRR (Preadmission Screening and Resident Review), and social and transportation. She stated she communicated this to the MDS nurses, but she was not sure if a modification would have been done and she did not know if this required a modification. 2. Resident #11 was admitted on [DATE]. The annual Minimum Data Set (MDS) assessment dated [DATE] for Resident #11 indicated the questions in the sections for cognitive patterns, mood, behavior, and participation in assessment and goal setting were not assessed. An interview with the Social Services Director on 12/6/23 at 8:52 AM revealed she just started in her new role in October 2023, but she was responsible for filling out the sections for cognitive patterns, mood, behavior, and participation in assessment and goal setting in the MDS assessments. An interview with the MDS Coordinator on 12/6/23 at 3:56 PM revealed the previous SSD left and ended her notice sooner than required. The MDS Coordinator stated that the previous SSD was already gone when she realized that her sections in Resident #11's MDS had not been filled out. She stated she went ahead and transmitted the MDS even though some sections had not been assessed but all questions should have been answered and signed by the person who completed the assessment. An interview with the Administrator on 12/6/23 at 6:16 PM revealed because Resident #11's MDS was due, the MDS Coordinator went forward with closing them even though they weren't completed. A follow-up interview with the Administrator on 12/6/23 at 7:48 PM revealed she had completed an assessment on 8/31/23 for the sections that the SSD should have completed on Resident #11's but the MDS had already been closed at that time. She documented the assessment on a separate Social Services form by hand and it included questions about resident review, behavior, advanced directives, discharge planning, psychiatric consult, PASRR (Preadmission Screening and Resident Review), and social and transportation. She stated she communicated this to the MDS nurses, but she was not sure if a modification would have been done and she did not know if this required a modification.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to ensure a Preadmission Screening and Resident Review (PASRR), ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to ensure a Preadmission Screening and Resident Review (PASRR), level II was completed after new mental health diagnoses for 2 of 3 residents (Resident #37, #39) reviewed for PASRR. The findings include: 1. Review of Resident #37's medical record revealed the resident was admitted to the facility on [DATE] and a PASRR level I was completed. The resident was diagnosed with anxiety disorder on 10/07/22 and other phobic anxiety disorder on 10/13/22. No PASRR level II was completed. During an interview on 12/06/23 at 8:53 AM with the Social Worker (SW) revealed she had begun her position as SW in October 2023 and had no knowledge why a PASRR level II had not been completed for Resident #37 when she received new mental health diagnosis. She stated a PASRR level II should be completed upon admission for residents with a mental health diagnosis and when a resident has had a change of condition or a newly added mental health diagnosis. The SW revealed the admissions coordinator would inform her if a resident required a PASRR level II upon admission and she also attends weekly behavior meetings and daily morning meetings where the team would discuss any residents with a change of condition or a newly added diagnosis that could also require a PASRR level II to be completed. She stated based on Resident #37 recent diagnosis of anxiety disorder and other phobic anxiety disorder a PASRR level II should have been completed. During an interview on 12/06/23 at 6:16 PM with the Administrator she revealed a PASRR level II should be completed in a timely manner upon admission for a resident with a mental health diagnosis or anytime a resident has had a change of condition or a newly added mental health diagnosis. She stated based on Resident #37 recent diagnosis of anxiety disorder and other phobic anxiety disorder a PASRR level II should have been completed. 2. Review of Resident #39's medical record revealed the resident was admitted to the facility on [DATE] and a PASRR level I was completed. The resident was diagnosed with major depressive disorder on 06/12/23. No PASRR level II was completed. During an interview on 12/06/23 at 8:53 AM with the Social Worker (SW) revealed she had begun her position as SW in October 2023 and had no knowledge why a PASRR level II had not been completed for Resident #37 when she received new mental health diagnosis. She stated a PASRR level II should be completed upon admission for residents with a mental health diagnosis and when a resident has had a change of condition or a newly added mental health diagnosis. The SW revealed the admissions coordinator would inform her if a resident required a PASRR level II upon admission and she also attends weekly behavior meetings and daily morning meetings where the team would discuss any residents with a change of condition or a newly added diagnosis that could also require a PASRR level II to be completed. She stated based on Resident #39 recent diagnosis of major depressive disorder a PASRR level II should have been completed. During an interview on 12/06/23 at 6:16 PM with the Administrator she revealed a PASRR level II should be completed in a timely manner upon admission for a resident with a mental health diagnosis or anytime a resident has had a change of condition or a newly added mental health diagnosis. She stated based on Resident #39 recent diagnosis of major depressive disorder a PASRR level II should have been completed.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, family and staff interviews, the facility failed to provide incontinence care to a dependen...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation, family and staff interviews, the facility failed to provide incontinence care to a dependent resident (Resident # 66) with a soiled brief when requested by a family member for 1 of 6 residents reviewed for activities of daily living. Findings included: Resident #66 was admitted to the facility on [DATE] for mononeuritis complex (damage to different areas of the peripheral or sometimes the brain nervous system that can cause paralysis, tingling, numbness, pain, and changes in brain function), osteoarthritis and depression. Resident #66's care plan on 10/10/23 indicated a problem with bladder incontinence with increased risk for skin breakdown and infections. Interventions included notifying nursing if incontinent during activities, establishing voiding patterns when possible and providing assistance with all incontinence care. Resident #66's admission Minimum Data Set (MDS) dated [DATE] indicated she was cognitively intact. She required extensive assistance with bed mobility, and total dependence with transfer and toileting. Resident #66 was always incontinent of bladder and was frequently incontinent of bowel. She had not exhibited rejection of care behaviors. Resident #66 was impaired on both upper and lower extremities. During an attempt to interview on 12/3/23 at 11:58 PM, Resident #66 looked at the surveyor but would not answer questions. She had laid still in bed with hands crossed over her abdomen and stared at the ceiling most of the time. Resident's room had a mild smell of a bowel movement during interview. During an interview on 12/3/23 at 11:59 AM, Resident #66's family member stated that on 12/2/23, she noticed the resident had a bowel movement and wet her brief when she checked the resident at around 9:30 AM. Family member stated she turned the call light on as soon as she noticed it. She waited for almost an hour, and nobody came to check on what they needed even though the call light was on. The family member stated she was aggravated and went out to the hallway looking for a staff member. She stated she could not find the nurse aide, so she asked for assistance from the medication nurse that was in the other hallway. The nurse assisted the family member in cleaning Resident #66 and in changing the resident's brief at around 10:30 AM. The family member stated it happened a lot when she visited, and it happened again the next day on 12/3/23. She stated she came in after 9:30 AM and checked on Resident #66. She stated the resident had a bowel movement and wet her brief again. The family member stated she did not press the call light because she asked the lady who was passing out ice if she could send the nurse aide in to help her clean and change the resident's brief. The family member stated nobody came to check on them except for the nurse aide who came at around 12:10 PM that day to assist in cleaning the resident. During an interview on 12/5/23 at 10:00 AM, the hospice nurse stated Resident had declined a lot within seven weeks due to her condition. She stated resident went from walking and feeding herself to being bed bound and total assist with feeding. She stated the resident was able to communicate some days depending upon which nerve was flaring up. The hospice nurse stated the resident's family had complained a lot about the call light not being answered immediately. During an interview on 12/5/23 at 11:50 AM with Nurse #1, she stated that she was the nurse assigned to Resident #66 on first shift from 7:00 AM to 3:00 PM on 12/2/23. She stated she was almost done passing out medications that morning when Resident #66's family member asked her to help with cleaning the resident up and changing her brief. She stated there was one nurse aide assigned to W hall, but the family member stated she could not find her. Nurse #1 stated she stopped passing out medications and assisted the resident's family member in providing incontinence care. She stated she did not notice if the call light was on when she went into the resident's room. Nurse # 1 stated Resident #66 had a bowel movement and was wet. Nurse # 1 stated Resident #66 had a bowel movement and was wet. She stated there was no redness or irritation. The resident was not wet through her brief and stool was not dried on her. During an interview on 12/6/23 at 10:20 AM, Nurse Aide (NA) #1 stated she worked on W hall on 12/2/23 and 12/3/23. She stated that she was assigned to two other halls and had around 18 to 20 residents those days. NA #1 stated she was doing her first round and was trying to get residents to sit up on their chairs by herself. She stated she was busy in S hall and was not aware that Resident #66's call light was on. She stated Resident #66's family member talked to her after lunch and told her they were not happy with having to wait for a long time and it was the same when the family member visited in the past. The nurse aide stated another staff told her before lunch on 12/3/23 that Resident #66's family member needed help with changing the resident's brief. She stated she was busy trying to finish giving a shower to a resident and trying to finish rounds on S hall and was not able to get to them immediately. She went to assist the family member at around 12:10 PM. NA #1 stated Resident #66 had a medium bowel movement and had wet her diaper, but she did not notice any red areas on her bottom. During an interview on 12/6/23 at 3:30 PM, the Feeding Assistant stated she was passing out ice on 12/3/23 when Resident #66's family member asked her to have the nurse aide help her change the resident's brief at around 10:00 AM to 10:30 AM. She stated she told the nurse aide when she saw her in the other hallway, but the nurse aide was also busy assisting a resident. The Feeding Assistant stated she was not sure when the nurse aide went to assist the family member, but she told the nurse aide mid-morning between breakfast and lunch on Sunday (12/3/23). During a follow up telephone interview on 11/5/23 at 2:43 PM, Resident #66's family member stated she turned the call light on as soon as she got in on 12/2/23 at around 9:30 AM and noticed the resident had wet her brief and had a bowel movement. After an hour, she got up and walked up and down the hallway looking for a staff to assist her but did not see anybody. She stated she found the nurse in the other hallway and asked her to help. The family member stated she turned the call light off when she went back to the resident's room with the nurse. She stated Resident #66 was detuned because of her condition and would not be able to communicate if she was wet or had a bowel movement. She stated on 12/3/23, she did not turn the call light on and just sent a message through the staff passing out ice that she needed assistance with cleaning up Resident #66. During an interview on 12/6/25 at 5:00 PM, the Director of Nursing stated the staffing numbers on the weekends were not different on any other day. There were no ancillary staff during the weekends to help with answering the call lights. The nurse and the nurse aide were responsible for answering the call lights on the weekends and assist residents with their needs such as changing their brief. She also stated her goal was to increase staffing.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews with resident and staff, the facility failed to provide pressure ulcer care ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interviews with resident and staff, the facility failed to provide pressure ulcer care per physician orders for 1 of 4 residents (Resident #94) reviewed for pressure ulcers. The findings included: Resident #94 was admitted to the facility on [DATE] with diagnoses that included osteomyelitis (bone inflammation from infection) and sacral region stage 4 pressure ulcer (wound on the coccyx from prolonged pressure on the skin). A review of the wound providers' admitting assessment dated [DATE] indicated Resident #94 had an existing stage 4 pressure ulcer on the coccyx area that measured 2.9 centimeters (cm) in length by 2.1 cm in width and 0.9 cm deep. The area had moderate serous drainage. The admission Minimum Data Set (MDS) on 9/2/23 indicated Resident # 94 was cognitively intact. She had a stage 4 pressure ulcer on her coccyx and was receiving wound care. She was at risk of developing pressure ulcers. She used pressure reducing devices on her bed and her chair. She required limited assistance with bed mobility and one person assist with bathing. She used a walker for mobility. She was always continent of bowel and bladder function. Resident #94's care plan dated 11/3/23 indicated she had a pressure ulcer to her coccyx area and was at risk for developing additional pressure ulcer due to decreased ability to reposition and incontinence. Interventions included administering treatments as ordered and monitoring for effectiveness. A review of the wound provider's note on 12/1/23 indicated the area on coccyx is 2.1 cm in length x 1.5 cm in width and 0.5 deep with moderate serous dressing. No necrosis noted. A review of physician order dated 12/1/23 for wound care stated to clean the coccyx wound with normal saline or wound cleanser, pat dry, apply collagen to wound bed, cover with gauze, secure with a silicone bordered dressing daily on day shift for wound care. A review of Resident #94's Treatment Administration Record (TAR) for December 2023 indicated the treatment order for Resident #94 for 12/2/23 and 12/3/23 were initialed by Nurse #1 indicating the wound care was performed. During an interview on 12/3/23 at 3:44 PM, Resident #94 stated the nurse did not change the wound dressing on her coccyx on 12/2/23. She stated it was supposed to be changed every day, but the nurses skipped some days. During an observation of Nurse #4 perform the wound dressing on Resident #94's coccyx on 12/4/23 at 3:01 PM, it was noted that the wound was approximately 2 cm long, 1.5 wide and 0.5 cm deep with a minimal amount of thick brownish drainage. The surrounding areas were pink and did not have a noticeable odor. During an interview on 12/5/23 12:15 PM, Nurse #1 stated Resident #94 wanted her wound care done first thing in morning. She stated she changed the resident's dressing on her coccyx on both Saturday (12/2/23) and Sunday (12/3/23). Nurse #1 described the pressure ulcer as a little tinee tiny hole and that the order was for silver alginate dressing then changed to calcium alginate with foam dressing. She stated the wound on resident's coccyx looked like a tiny pin hole. Nurse #1 explained the resident stood up during dressing changes and assistance of another staff member was not needed for the dressing change. During a follow up interview on 12/6/23 9:30 AM, Resident #94 stated she did not refuse her dressing on Saturday (12/2/23). She stated the nurse never came back after she gave her medications. During an interview on 12/6/23 at 10:30 AM, Nuse Aide (NA) #1 stated on 12/3/23 Resident #94 told her the nurse did not do her dressing change on 12/2/23. She had not seen Nurse #1 do any treatments on 12/2/23 and she never came to get her to help with dressing changes for any residents. NA #1 stated some residents needed two staff for the nurse to change dressings on their buttocks or to apply treatment. She stated Resident #94 stood up during dressing changes to her coccyx. During an interview on 12/6/23 at 5:00 PM, the Director of Nursing (DON) revealed Resident #94 was cognitively intact and could verbalize what had occurred or not. She stated the resident could tell you if her dressings were changed or not. She stated the agency nurses do not just pass medications. They were supposed to do treatments as well.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0725 (Tag F0725)

Could have caused harm · This affected 1 resident

Based on record review, observations, and staff interviews, the facility failed to provide sufficient nursing staff to assist a resident with incontinence care for 1 of 6 residents reviewed for staffi...

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Based on record review, observations, and staff interviews, the facility failed to provide sufficient nursing staff to assist a resident with incontinence care for 1 of 6 residents reviewed for staffing (Resident #66). The findings included: This tag was cross-referenced to: F550 - Based on record review, family and staff interviews, the facility failed to maintain a resident's dignity by not providing assistance to a resident (Resident # 66) with a soiled brief when requested by a family member for 1 of 7 residents reviewed for dignity. The reasonable person concept was applied to this deficiency as individuals have the expectation of being treated with dignity and not having to wait for incontinence care after having a bowel movement. F677 - Based on record review, observation, family and staff interviews, the facility failed to provide incontinence care to a dependent resident (Resident # 66) with a soiled brief when requested by a family member for 1 of 6 residents reviewed for activities of daily living. A review of the Centers for Medicare and Medicaid Services (CMS) payroll-based journal (PBJ) staffing data revealed the facility triggered excessively low weekend staffing levels for all four quarters for the fiscal year 2023. During an interview on 12/4/23 at 9:30 AM, Nurse #4 indicated staffing in the facility comes and goes. He stated they were staffed well with nurses, but they call in sick. The Director of Nursing, Assistant Director of Nursing and the Nurse Manager helped run the medication carts. During an interview on 12/5/23 at 9:00 AM, Nurse Aide (NA) #4 stated she usually had 18 to 20 residents by herself. She felt terrible for the residents because they do not receive the care they deserve. They do not get turned, showered properly, and do not receive care in general. She also stated she was showering a resident, and she came out to angry family members and residents because they had their call lights on for a long time. She stated she called for help over the radio for help with the lift, but nobody came. She heard another nurse aide kept her radio off because the nurse aide did not have time to help. She was only able to complete a resident shower one per day instead of two. During an interview on 12/6/23 at 0910, NA #3 stated she was assigned to 18 or 20 residents most of the time depending on the hallway and who showed up to work. She stated some days were hard and she did her best to provide care as much as she can. She stated she had some residents that were aggravated because their call light was on for a while, and she was busy attending to somebody. She stated the facility did not have enough staff, but they had good staff and she had good experience so far. During an interview on 12/6/23 at 10:20 AM, NA #1 stated they were short of staff. Sometimes she worked double shift twice a week to help. She stated she had an average of 24 residents each shift and only had three nurse aides that worked the other hallways. She stated she did not have time to provide all the care the residents needed when she had 24 residents. She only got to do rounds twice a shift only. She had residents or family members tell her their call lights had been on for a long time. She stated she could not answer the call light if she was attending to other residents in their room. Nobody else was out on the hallway to check on the other residents. She stated there were three agency nurse aides and a regular nurse aide each day. Some nurse aides were not getting residents up because they did not have anybody to help them. They did not have regular staff that knew these residents. The facility just recently closed F hall because management knew they were short-staffed. She stated they had to complete 1 to 2 showers a day, but it was hard if nobody was there to help with transfers or with lifts. She stated the residents got wiped down with wipes and did not have a real bed bath. She stated she tried talking to the nurse manager and made them aware of what was going on. During a telephone interview on 12/06/23 at 11:48 AM, NA #2 stated staffing was pretty good. The facility had a lot of agency staff. She said sometimes there were four to five nurse aides for the day shift. NA #2 said on a really bad day, they only had three and this happened once every 4 months. There were a few times when some residents complained about having to wait a long time for staff to answer call lights. During a telephone interview on 12/06/23 at 12:02 PM, NA #5 stated staffing was okay, but it could be a lot better. The number of resident assignments depended on the staffing. She had 16 if they had enough staff but she has had up to 25 residents. NA #5 stated it was more normal having 25 residents assigned to her than 16 residents. She stated she tried to do two to three incontinence rounds. If there were multiple call lights, she would pop in and tell the residents that she was assisting another resident, but she would come back. NA #5 stated that she turned the residents' call lights off once she informed them that she would be back. She stated some residents had complained to her about other shifts not answering their call light immediately but not on her shift. During an interview on 12/05/23 at 4:45 PM, the Scheduler stated she went by the daily census when scheduling staff on all shifts. She stated there were four nurses and a medication aide or five nurses on first and second shift. She stated she would like to have 5 or 6 nurse aides for a census of 100 on first and second shift. She stated the facility had that number of nurse aides by using agency staff. Nurse staffing was a challenge and having agency nurses helped. The nurse managers also helped on the floor working as needed. The Scheduler stated she knew how short they were but tried to staff the halls with who was best at knowing and meeting the residents' needs. The Scheduler stated they had open positions for nurses, nurse aides and medication aides on both the first and second shift. The Scheduler stated it was easier to schedule for the weekend because there were more staff that could work the weekends. She stated the third shift was well staffed with four nurse aides and two nurses in the building for a census of 100. If there were call outs, the nursing supervisors assist in calling staff in and the Scheduler tried to contact agencies for any available staff. During an interview on 12/5/23 at 3:53 PM, the Director of Nursing (DON) stated she reviewed and approved the schedules completed by the Scheduler. She stated the schedule was based on daily census. One nurse can have up to 28 residents. The number of nurses in the rehabilitation hall (K Hall and top half of S) varied. She stated F Hall was empty to accommodate short staffing. The DON stated they did not stop admissions and had two more residents that came in that week. She stated they usually have a nurse and a medication aide for the rehabilitation area due to higher acuity and daily skilled nursing documentation. The DON explained the weekend staffing was the same as the weekdays. If somebody called in, nursing management called other nurses to come in or asked agencies for nurses. She stated they would be severely short-staffed without agency staff. Her goal was to reduce shortage. The facility posted job vacancies on the internet. Corporate also sent them applications they received from their website. The DON stated they raised the nurse wages and just recently created part time positions and increased hourly wage for part timers. The goal was to get them to stay and work part time. She stated the nurse managers covered the floor and were ready to help as needed. The common complaint that the residents and their families brought to her attention was related to low staffing. The DON stated they talked individually to them about their recruitment efforts and what they were doing. They had a hall closed and were being careful not to overfill the building and not have enough staff to accommodate the residents' needs. Human Resources and nursing management also talked to staff that were quitting to see what the issues were. Most of their reason was their need for more education. She stated they never had low staff on weekends because they staffed the same as every other day. They found staff to cover if there were sick calls. The DON stated the weekends feel short-staffed to residents and families since ancillary staff were not in the facility. During a follow-up interview on 12/6/23 at 5:00 PM, the Director of Nursing (DON) stated her goal was to increase staffing. She stated the facility would not have enough staff without the agencies. During an interview on 12/6/23 at 7:00 PM, the Administrator stated the facility had the same number of staff scheduled 7 days a week. If they did not have enough staff, then they filled them with agency staff. The department heads rotated to work 4 hours every weekend and had to be present during mealtimes. They also answered call lights when they are in the building during the weekends, but they were not primarily responsible for answering call lights. The Administrator stated she thought there were enough staff to meet the residents' needs during the weekends. She stated staffing was based on census and they were scheduling the same number of staff 7 days a week.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. During the observation of [NAME] Hall on 12/4/23 from 8:33 AM to 8:55 AM the medication cart was unlocked. The cart was left ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. During the observation of [NAME] Hall on 12/4/23 from 8:33 AM to 8:55 AM the medication cart was unlocked. The cart was left unlocked across from the common area on [NAME] Hall. During this time the nurse assigned to the [NAME] Hall medication cart was not around the medication cart and it was later revealed that she was now using a different medication cart on the [NAME] Hall. During this time no residents passed the unlocked cart, however staff were observed passing the unlocked cart. At 8:55 AM the Director of Nursing passed the cart and locked it and kept walking down the hall. An interview with the Director of Nursing (DON) on 12/4/23 at 8:55AM revealed that she did lock the cart and confirmed that the medication cart should have been locked. An interview with Nurse #2 on 12/4/23 at 9:00 AM revealed that she was assigned to administer medications on the [NAME] Hall, back of [NAME] Hall, and [NAME] Hall. The nurse stated that she must have forgotten to lock the cart after administering the medication. The nurse stated she gave the medication right around 8:30 AM. After administering the medication she went to [NAME] Hall to start administering medications using the medication cart for [NAME] Hall. Based on record review, observations and staff interviews, the facility failed to label an open vial and discard expired medications in 2 of 10 medication carts ([NAME] 2 and [NAME] 2 medication carts), and secure 1 of 10 medication carts ([NAME] medication cart). The findings included: 1.a. An observation of the [NAME] 2 medication cart on 12/6/23 at 2:37 PM with Nurse #2 revealed an open and unlabeled vial of Lidocaine and an Insulin Lispro pen with an open date of 9/16/23. A sticker was attached to the insulin pen that indicated to discard after 28 days of opening. Both medications were available for use in the top drawer of the medication cart. During the observation, an interview with Nurse #2 revealed the open vial of Lidocaine was not currently being used because it had been used to dilute an antibiotic and the antibiotic had been discontinued. Nurse #2 stated that the Insulin Lispro pen had also been discontinued and that it expired after 28 days of opening. Nurse #2 also stated that both medications should have been discarded but that she did not notice them when she administered medications from the medication cart that morning. She further stated that the nurses should check the medications in the medication carts when they had time to do so. b. An observation of the [NAME] 2 medication cart on 12/6/23 at 3:19 PM with Nurse #3 revealed an open bottle of Geri-Lanta available for use in the middle drawer and it was marked with a manufacturer's expiration date of 10/23. (Geri-Lanta is an antacid, anti-gas oral suspension containing alumina, magnesia, and simethicone.) Nurse #3 stated she had just received report from the outgoing nurse. Nurse #3 who was an agency nurse stated she was not sure about the facility's procedure regarding who was assigned to check the medications in the medication carts. She stated that she knew the night shift nurses were assigned to clean the medication carts, but all the nurses should be accountable for discarding expired medications. An interview with the Director of Nursing (DON) on 12/6/23 at 5:17 PM revealed the expired medications in the medication carts should have been discarded and the open vial of Lidocaine should have been labeled. The Lidocaine vial was supposed to be used for just one resident. The DON stated that the charge nurses and the unit managers including herself looked at the medication carts periodically. The nurses were responsible for each medication cart whenever they had them. In addition, the plan was for the night shift nurse to check the medication carts weekly.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations and staff interviews, the facility failed to remove expired food stored for use in 1 of 1 walk-in cooler, 1 of 1 walk-in freezer and the dry goods storage room and failed to date...

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Based on observations and staff interviews, the facility failed to remove expired food stored for use in 1 of 1 walk-in cooler, 1 of 1 walk-in freezer and the dry goods storage room and failed to date perishable food stored for use in the walk-in cooler. This practice had the potential to affect food served to residents. The findings included: During the initial tour of the kitchen on 12/03/23 from 9:30 AM to 9:45 AM an observation with the Assistant Dietary Manager of the walk-in cooler revealed the following: - 1 opened, ½ used bag of hashbrown with no date - whole bag of hashbrowns with no date -1 medium sized bag of baby sized carrots expired packaged date of 10/10/23 -1 5-pound bag of shredded cheese expired packaged date of 11/27/23 An observation with the Assistant Dietary Manager of the walk-in freezer at 9:45 AM revealed the following problem: -1 cooked casserole with expired written date to use by of 11/21/23 -1 cooked vanilla cake with expired written date to use by of 11/23/23 -1 cooked chocolate cake with no date -1 opened, bag of breaded shrimp with no date -1 clear extra-large reusable plastic bag labeled chicken salad expired written date to use by of 10/24/23 -1 whole bag of hushpuppies expired packaged date of 10/15/23 -1 clear large reusable plastic bag of hot dogs expired written date to use by of 10/08/23 -1 clear large reusable plastic bag of hot dogs expired written date to use by of 11/05/23 -1 white container of hot dog chili expired packaged date of 10/08/23 -1 cooked pan of hot dog chili expired written date to use by of 11/23/23 -1 bag of queso dip expired packaged date of 09/20/23 -1 opened, box of vegetable hot dogs expired packaged date of 11/21/23 -1 opened, box of vegetable sausages expired packaged date of 11/21/23 -4 clear extra-large reusable plastic bags labeled diced chicken expired written date to use by of 01/03/23 An observation with the Assistant Dietary Manager of the dry storage room at 10 AM revealed the following problem: -Eight- 33.8 fluid ounce bottles of Glucerna expired packaged date of 12/01/23 -Seven- 28-ounce bags of chocolate pudding mix expired packaged date of 12/13/22 -Six- 8.75-ounce bags of chocolate pie filling mix expired packaged date of 03/21/23 The Assistant Dietary Manager observed on 12/03/23 at 9:30 AM the food stored inside of the walk-in cooler, walk-in freezer, and dry storage room that were unsealed and expired. She revealed the process for food storage was making sure all foods were sealed, labeled, and dated with a opened date and discard date. She verbalized all food dates should be checked by all dietary staff on a regular basis and any expired foods should be properly discarded. She indicated she would have the food items discarded. An interview with the Dietary Manager on 12/03/23 at 10:30 AM revealed all food items should be sealed, labeled, and dated when being stored. He stated should be checking food items on a regular basis and discarding any items that are not sealed, labeled, dated, or have expired immediately. An interview with the Corporate Registered Dietician (RD) on 12/04/23 at 11:04 AM revealed staff should make sure all open food containers were labeled, sealed, dated, and any expired food items should be removed and properly discarded. An interview with the Administrator on 12/06/23 at 6:16 PM revealed all food containers should be labeled, sealed, dated, and expired foods should be discarded immediately.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected multiple residents

Based on observations, record review and staff interview, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the commit...

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Based on observations, record review and staff interview, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor interventions the committee put into place following the recertification survey conducted on 6/10/22. This was for seven repeat deficiencies that were originally cited during the recertification and complaint survey on 6/10/22 and were subsequently recited during the recertification and complaint survey on 12/6/23 in the areas of resident rights/exercise of rights, accuracy of assessments, coordination of PASRR and assessments, activities of daily living care provided for dependent residents, treatment or services to prevent/heal pressure ulcers, sufficient nursing staff, and food procurement. The continued failure of the facility during two federal surveys of record shows a pattern of the facility's inability to sustain an effective QAA program. The findings included: This tag is cross referenced to: F550 - Based on record review, family and staff interviews, the facility failed to maintain a resident's dignity by not providing assistance to a resident (Resident # 66) with a soiled brief when requested by a family member for 1 of 7 residents reviewed for dignity. The reasonable person concept was applied to this deficiency as individuals have the expectation of being treated with dignity and not having to wait for incontinence care after having a bowel movement. During the recertification and complaint investigation survey conducted on 6/10/22, the facility failed to maintain resident's dignity when there was a delay in answering their call light when toileting/incontinence care was needed, not providing showers/bathing assistance as scheduled and not providing assistance out of bed when requested resulting in residents feeling dirty, mad, isolated and forgotten about. F641 - Based on record review and staff interviews, the facility failed to accurately code the Minimum Data Set (MDS) assessments in the areas of cognitive patterns, mood, behavior and participation in assessment and goal setting for 2 of 6 residents (Resident #57 and Resident #11) whose MDS were reviewed. During the recertification and complaint investigation survey conducted on 6/10/22, the facility failed to accurately code Minimum Data Set assessments in the areas of wandering behavior, pressure ulcers, discharge, and restraints. F644 - Based on record review and staff interviews, the facility failed to ensure a Preadmission Screening and Resident Review (PASRR) level II was completed after new mental health diagnoses for 2 of 3 residents (Resident #37 and #39) reviewed for PASRR. During the recertification and complaint investigation survey conducted on 6/10/22, the facility failed to request a Preadmission Screening and Resident Review (PASRR) for a resident with a new mental health diagnosis. F677 - Based on record review, observation, family and staff interviews, the facility failed to provide incontinence care to a dependent resident (Resident # 66) with a soiled brief when requested by a family member for 1 of 6 residents reviewed for activities of daily living. During the recertification and complaint investigation survey on 6/10/22, the facility failed to provide showers or bed baths as scheduled for residents. F686 - Based on observation, record review, and interviews with resident and staff, the facility failed to provide pressure ulcer care per physician orders for 1 of 4 residents (Resident #94) reviewed for pressure ulcers. During the recertification and complaint investigation survey conducted on 6/10/22, the facility failed to complete weekly skin assessments for residents with pressure ulcers. F725 - Based on record review, observations, and staff interviews, the facility failed to provide sufficient nursing staff to assist a resident with incontinence care for 1 of 6 residents reviewed for staffing (Resident #66). During the recertification and complaint investigation survey conducted on 6/10/22, the facility failed to maintain sufficient nursing staff to ensure a resident was not left lying in a soiled brief while waiting for staff to respond to an engaged call light for incontinence care. The facility failed to ensure requests from a resident dependent on staff for transfer was not left in bed after multiple requests to get out of bed. The facility failed to ensure residents dependent on staff to provide physical assistance with bathing received showers as scheduled. F812 - Based on observations and staff interviews, the facility failed to remove expired food stored for use in 1 of 1 walk-in cooler, 1 of 1 walk-in freezer and the dry goods storage room and failed to date perishable food stored for use in the walk-in cooler. This practice had the potential to affect food served to residents. During the recertification and complaint investigation survey on 6/10/22, the facility failed to ensure kitchen equipment was kept clean by not removing a buildup of debris from an ice machine. During an interview on 12/6/23 at 7:00 PM, the Administrator stated she was surprised that they were still having concerns with all these areas. She stated these were addressed previously with Performance Improvement Plans, especially with showers as part of their Quality Assurance process. She stated they monitored compliance with the plan of correction after the last survey. The call lights were also a part of their Quality Assurance and Performance Improvement program. The Administrator presented PIP on adequate nursing staffing and call light response time. No other follow up on record was provided once target goals were met on 5/31/23 for both areas.
Jun 2022 20 deficiencies 2 Harm
SERIOUS (H)

Actual Harm - a resident was hurt due to facility failures

Resident Rights (Tag F0550)

A resident was harmed · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, resident and staff interviews, the facility failed to maintain residents' dignity when the...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, resident and staff interviews, the facility failed to maintain residents' dignity when there was a delay in answering their call light when toileting/incontinence care was needed, not providing showers/bathing assistance as scheduled and not providing assistance out of bed when requested resulting in residents feeling dirty, mad, isolated and forgotten about. This affected 3 of 14 sampled residents (Residents #46, #84 and #87) reviewed for activities of daily living and dignity. Findings included: 1. Resident #46 was admitted to the facility on [DATE] with diagnoses that included chronic atrial fibrillation (abnormal heartbeat), respiratory failure, chronic pain, and macular degeneration (eye disease that causes vision loss). The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #46 with intact cognition. Resident #46 required physical assistance of one staff member, limited to transfer only, for bathing and displayed no rejection of care during the MDS assessment period. During an interview on 06/06/22 at 11:50 AM, Resident #46 was unaware of how many showers she was scheduled to receive each week and reported only receiving one shower since her admission to the facility. Resident #46 did not recall receiving any bed baths. Resident #46 stated due to her risk of falls, she needed staff assistance and when she didn't receive her showers, she stated sometimes it's like I can feel the dirt on my face and I just feel dirty. During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #46's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall. During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #46's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation. During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #46's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas. A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON explained they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The Administrator and DON both stated they would never want any resident to feel dirty due to not receiving a shower and were unaware Resident #46 voiced feeling that way. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. 2. Resident #84 was admitted to the facility on [DATE] with multiple diagnoses that included wedge compression fracture of the vertebra, epilepsy (seizure disorder), and hypoxemia (low level of oxygen in the blood). The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #84 with intact cognition. He required extensive assistance of one staff member with part of the bathing activity, total staff assistance with toileting and displayed no rejection of care during the MDS assessment period. During interviews on 06/06/22 at 11:02 AM and 06/09/22 at 10:30 AM, Resident #84 reported he had not had a complete bed bath or shower in months. Resident #84 stated staff would clean him up after a bowel movement but not what he would consider a good wiping down. Resident #84 further stated he was unable to get up to the bathroom independently and relied on staff to assist him with incontinence care but often had to lie in a soiled brief waiting on staff to respond to his call light. Resident #84 explained when waiting on staff assistance, he would tell himself staff were busy but then when he noticed them walking back and forth past his door without stopping to help him, it just made him mad. Review of the facility call light response report provided by the Administrator on 06/09/22 for Resident #84's room revealed the following: • On 06/03/22, the bedroom call light was engaged a total of 7 times throughout the day. The average response time was 16 minutes and the max response time was one hour and eleven minutes. • On 06/04/22, the bedroom call light was engaged a total of 3 times throughout the day. The average response time was 13 minutes and the max response time was 22 minutes. • On 06/05/22, the bedroom call light was engaged a total of 5 times throughout the day. The average response time was 16 minutes and the max response time was 45 minutes. • On 06/06/22, the bedroom call light was engaged a total of 7 times. The average response time was 12 minutes and the max response time was 39 minutes. • On 06/07/22, the bedroom call light was engaged a total of 7 times. The average response time was 12 minutes and the max response time was 35 minutes. • On 06/08/22, the bedroom call light was engaged a total of 7 times. The average response time was 12 minutes and the max response time was 32 minutes. During an interview on 06/09/22 at 12:01 PM, the Administrator explained the call light response report did not distinguish the specific resident, only the room number where the call light was engaged and if it was engaged in the residents' room or bathroom. The Administrator stated all facility staff, not just the nursing staff, were instructed to assist with answering call lights and if the requested assistance was something the staff member was unable to provide, such as toileting or transfers, they were instructed to leave the call light on and notify the assigned NA. During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #84's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall. During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #84's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation. During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #84's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas. A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON explained they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. In addition, both the Administrator and DON stated they would never want a resident to become mad while waiting for staff assistance and it was never acceptable for a resident to wait an hour and eleven minutes for staff to respond to their call light. 3. Resident #87 was admitted to the facility on [DATE] with multiple diagnoses that included hemiplegia and hemiparesis (loss of strength or paralysis on one side of the body) following cerebral infarction (stroke) affecting the left non-dominant side. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #87 with mild impairment in cognition. She required extensive assistance of one staff member with part of the bathing activity, total assistance of two staff members for transfers and displayed no rejection of care during the MDS assessment period. During an interview on 06/06/22 at 10:45 AM, Resident #87 stated she was supposed to receive two showers per week but did not get them regularly. Resident #87 further stated whenever she asked staff for a shower, they would tell her they were short-staffed. Resident #87 also voiced she engaged her call light this morning at 7:00 AM to request staff assistance with getting up out of bed and into her wheelchair. She could not recall the exact time her call light was answered but indicated the staff member turned off the call light, stated they were busy and would be back to assist her out of bed before lunch. Resident #87 voiced she preferred to be up out of bed right after breakfast but usually did not get assistance until mid-morning or just before lunch. A follow-up interview and observation was conducted with Resident #87 on 06/08/22 at 10:25 AM. Resident #87 was lying in bed and stated she had engaged her call light to request assistance but staff had turned it off. Resident #87 voiced she did not like lying in bed until noon and wanted to up in her wheelchair so she could go out into the facility. Resident #87 stated she felt isolated and forgotten about when left in the bed. Review of the facility call light response report provided by the Administrator on 06/09/22 for Resident #87's room revealed the following: • On 06/03/22, the bedroom call light was engaged a total of 5 times throughout the day. The average response time was 12 minutes and the max response time was 45 minutes. • On 06/04/22, the bedroom call light was engaged a total of 5 times throughout the day. The average response time was 17 minutes and the max response time was 36 minutes. • On 06/05/22, the bedroom call light was engaged a total of 5 times throughout the day. The average response time was 24 minutes and the max response time was 48 minutes. • On 06/06/22, the bedroom call light was engaged a total of 10 times. The average response time was 16 minutes and the max response time was 28 minutes. • On 06/07/22, the bedroom call light was engaged a total of 5 times. The average response time was 14 minutes and the max response time was 35 minutes. • On 06/08/22, the bedroom call light was engaged a total of 4 times. The average response time was 4 minutes and the max response time was 41 minutes. During an interview on 06/09/22 at 12:01 PM, the Administrator explained the call light response report did not distinguish the specific resident, only the room number where the call light was engaged and if it was engaged in the residents' room or bathroom. The Administrator stated all facility staff, not just the nursing staff, were instructed to assist with answering call lights and if the requested assistance was something the staff member was unable to provide, such as toileting or transfers, they were instructed to leave the call light on and notify the assigned NA. During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #87's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall. NA #2 confirmed Resident #87 preferred to be up out of bed after breakfast and she tried her best to accommodate her preference but when she was the only NA assigned to the hall, it might take her a little longer to provide assistance. During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #87's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation. During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #87's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas. During an interview on 06/09/22 at 4:41 PM, NA #6 revealed she was routinely assigned to Resident #87's hall with anywhere from 20 to 27 residents on her assignment. NA #6 explained when short-staffed and assigned 20 or more residents, she wasn't able to provide residents with their scheduled showers and focused on keeping the residents safe, dry and fed. NA #6 confirmed Resident #87 preferred to be up out of bed right after breakfast and would yell out for staff if they were not there to assist her right when she expected. NA #6 explained although they tried to answer call lights as soon as possible, when working short-staffed call light response time increased. A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON explained they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. In addition, both the Administrator and DON stated they would never want any resident to feel isolated or forgotten about and were not aware Resident #87 felt that way. The DON explained it was likely the NA was waiting on another staff member to assist them with transferring Resident #87; however, she should not have to wait 45 minutes for staff to respond to her call light and provide assistance.
SERIOUS (H)

Actual Harm - a resident was hurt due to facility failures

Deficiency F0725 (Tag F0725)

A resident was harmed · This affected multiple residents

Based on observations, record review, resident and staff interviews the facility failed to maintain sufficient nursing staff to ensure a resident (Resident #84) was not left lying in a soiled brief wh...

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Based on observations, record review, resident and staff interviews the facility failed to maintain sufficient nursing staff to ensure a resident (Resident #84) was not left lying in a soiled brief while waiting for staff to respond to an engaged call light for incontinence care. The facility failed to ensure requests from a resident dependent on staff for transfer (Resident #87) was not left in bed after multiple requests to get out of bed. The facility failed to ensure residents dependent on staff to provide physical assistance with bathing received showers as scheduled (Resident #18, 28, 38, 46, 47, 84, 85, 87). As a result of these failures residents expressed feeling dirty, mad, isolated, and forgotten about. These failures affected 8 of 17 residents sampled in the areas of dignity, choices, and activities of daily living. The findings included: This tag is cross referenced to: 1. F 550: Based on record review, observations, resident and staff interviews, the facility failed to maintain residents' dignity when there was a delay in answering their call light when toileting/incontinence care was needed, not providing showers/bathing assistance as scheduled and not providing assistance out of bed when requested resulting in residents feeling dirty, mad, isolated and forgotten about. This affected 3 of 14 sampled residents (Residents #46, #84 and #87) reviewed for activities of daily living and dignity. 2. F 561: Based on record review, observations, resident and staff interviews, the facility failed to provide residents with their preferred method of bathing and number of showers per week (Residents #47, #38, #28, and #18) and failed to accommodate a resident's request to be assisted out of bed at their preferred time of day (Resident #87) for 4 of 15 residents reviewed for choices and Activities of Daily Living (ADL). 3. F 677: Based on observations, record review, resident and staff interviews, the facility failed to provide showers or bed baths as scheduled for 4 of 13 sampled residents (Residents #46, #84, #87, and #85) reviewed for Activities of Daily Living (ADL). An interview with the Director of Nursing (DON) on 06/07/22 at 2:55 PM revealed she reviewed the nursing schedule and tried to ensure 6 to 7 Nurse Aide (NA) staff were assigned for day and evening shifts and 4 to 6 assigned for night shift. The DON revealed there were times staffing goals were not met. During an interview on 06/08/22 at 9:20 AM the Scheduler revealed she was responsible for creating the nursing staff schedule. On 06/08/22 there were five Nurse Aides (NA), a Medication Aide, and four Nurses scheduled for day shift. Each NA was assigned approximately 22 residents to provide care. The Scheduler revealed she did not use a staffing agency to cover shifts and if there were callouts, she would ask someone already working to stay over, call other staff, or stay herself until the shift was covered. An interview was conducted on 06/10/22 at 5:34 PM with the Administrator. The Administrator revealed the facility had experienced a high turnover in nursing staff. They had used two agencies to help but hadn't had good response with agency staff showing up. The Administrator revealed she was aware there were issues with residents getting their scheduled showers and a delay with call light response times. To help with staffing issues the Administrator indicated the resident census and number of staff were considered and new admissions were either passed or deferred for a couple days and eleven residents were discharging from the facility this week. The Administrator revealed the facility also implemented a retention program and gave a $500 bonus if staff met criteria. Wage adjustments were also made and just got approval for another pay increase. The Administrator revealed she had spoken with staff about communication when they were unable to provide showers and the role they play in group assignments including recruiting new staff, and in providing ideas to help with staffing issues. The Administrator revealed admissions were stopped for a short period of time or postponed until staffing stabilized but new resident admissions hadn't stopped for any significant length of time.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0554 (Tag F0554)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to assess the ability of a resident to self-admin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to assess the ability of a resident to self-administer medications for 1 of 1 resident reviewed for self-administration of medications (Resident # 104). Findings included: Resident #104 was admitted to the facility 05/14/19 with diagnoses including aphasia (loss of ability to understand or express speech) and non-Alzheimer's dementia. The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #104 was moderately cognitively impaired and received an antidepressant 7 out of 7 days during the look back period. An observation of Resident #104's overbed table on 06/06/22 at 12:38 AM revealed a clear plastic cup containing 1 red capsule, 1 white round tablet, and 1 white oblong table sitting on the table. Resident #104 was observed at the same date and time to be in bed with her eyes closed. An interview with Nurse #5 on 06/06/22 at 12:42 PM revealed she set the cup of medications on Resident #104's overbed table earlier the morning of 06/06/22. She explained when she brought the medications in the room Resident #104 was asleep and she woke the resident up to take her medication. Nurse #5 stated there were 4 pills in the medication cup and Resident #104 took 1 of the pills which she thought was tramadol (a narcotic pain mediation), but she wasn't sure. She stated she was called to another room and did not observe Resident #104 finish taking her medications. Nurse #5 stated the red capsule in the cup was docusate sodium (a laxative) 100 milligrams (mg), the round white tablet was escitalopram oxalate (an antidepressant) 5mg, and the white oblong tablet was either memantine (a cognition-enhancement medication) 5mg or tramadol (a narcotic pain medication) 50mg. She stated she usually stayed with residents when administering medications to make sure they took all their medication without difficulty. Nurse #5 confirmed Resident #104 did not have an order to self-administer medications. An interview with the Director of Nursing (DON) on 06/06/22 at 01:22 PM revealed she expected the administering nurse would stay with the resident until all medications were taken and not leave medications unattended at the bedside. She stated she would try to find out if the white oblong tablet was tramadol or memantine. A follow-up interview with the DON on 06/07/22 at 03:20 PM revealed that after talking with Nurse #5, it was determined Resident #104 took the tramadol when Nurse #5 was in the room the morning of 06/06/22 and the white oblong pill left in the medication cup was memantine. An interview with the Administrator on 06/09/22 at 05:28 PM revealed nurses should stay with residents throughout medication administration and the only time medications should be left at the bedside was if there was a care plan for the resident to self-administer medications.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0558 (Tag F0558)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, resident, and staff interviews, the facility failed to place the call light within reach f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, resident, and staff interviews, the facility failed to place the call light within reach for 1 or 1 resident reviewed for accommodation of needs (Resident #18). The findings included: Resident #18 was admitted to the facility on [DATE] with diagnoses including dementia, anxiety disorder, and depression. The most recent quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #18 as having clear speech, adequate vision but rarely and/or never was understood with the ability to sometimes understand others. The MDS indicated Resident #18 did not participate in the mental status interview and her cognition was considered severely impaired by a staff assessment. Resident #18 needed extensive assistance with bed mobility, transfers, toilet use, and was always incontinent of bladder and bowel. The care plan last revised on 04/20/22 identified Resident #18 as having a self-care performance deficit related to weakness. Interventions included encourage to use the call light and call for assistance. An observation and interview were conducted on 06/08/22 at 10:52 AM with Resident #18. Resident #18 was in bed with the call light cord placed between the mattress and bed rail with the red engage button dangling towards the floor. Resident #18 stated she would turn the call light on by mashing the red button and would use it to ask for something to drink or if she needed to be changed. When asked if she knew where the call light was, Resident #18 was unable to locate it. Observations made on 06/10/22 at 11:18 AM and 1:09 PM revealed Resident #18 lying in bed with the head of the bed raised. The call light cord was draped over the mattress at the head of the bed with the red engaged button dangling behind the bed towards the floor. When asked if she knew where the call light was Resident #18 was unable to locate it. An observation and interview were conducted on 06/10/22 at 1:09 PM with the Director of Nursing (DON) and Resident #18. The DON observed Resident #18's call light cord draped over the head of the bed with the red engage button dangling towards the floor. The DON asked Resident #18 if she would use her call light, Resident #18's response was, if she needed to be changed and begun to search for the call light but was unable to locate it. The DON placed the call light within reach and Resident #18 demonstrated she was able to engage the light. The DON stated the call light should be within reach for use, but she was unsure if Resident #18 would use it and stated Resident #18 was passive about her care. An interview was conducted with Resident #18's assigned Nurse Aide (NA) #1 on 06/10/22 at 1:12 PM. NA #1 revealed she had not known Resident #18 to engage the call light and typically anticipated her needs. NA #1 revealed she hadn't noticed the call light had been out of reach and thought it was misplaced during care and forgotten to be placed within reach. An interview was conducted with the Administrator on 06/10/22 at 5:17 PM. The Administrator revealed she would expect call lights were within reach of the residents.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to maintain accurate advanced directives for 1 of 36 residents (...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to maintain accurate advanced directives for 1 of 36 residents (Resident # 309) reviewed for advanced directives. The findings included: Resident #309 was admitted to the facility on [DATE]. Her diagnoses included right femur fracture and history of falls. Review of Resident #309's physician orders revealed an active order for full code effective 5/20/22. On 6/7/22 at 11:35AM a review of the facility Code Book located in the nurses' station revealed a Do Not Resuscitate form for Resident #309. The form was effective 5/23/22, without an expiration date and signed by the Medical Director. Resident #309's admission Minimum Data Set (MDS) was dated 5/27/22 and indicated she was cognitively intact for daily decision making. In an interview with Nurse #4 on 6/7/22 at 2:05PM, she stated if she needed to know the code status of a resident she would go to the Electronic Medical Record (EMR) and view the Physician orders or she would refer to the code book at the nurses station. She stated Resident #309 had a full code order in her EMR and a conflicting DNR order form in the facility Code Book. She indicated if a resident went into cardiac arrest, she would refer to the information that was closest and most easily accessed. In a subsequent interview with Nurse #4 on 6/7/22 at 2:18 PM, she stated the admission Coordinator verified the resident's code preference and sent an email to the unit secretary on 5/23/22 that stated Resident #309 wanted to be Do Not Resuscitate (DNR). Nurse #4 revealed that the DNR form was completed, signed by the Medical Director, and placed in the Code Book but a new order to delete the full code order and replace it with a DNR order was not entered into the EMR. In an interview with the Director of Nursing (DON) on 06/08/22 at 11:45 AM, she stated the Admissions Department confirmed the resident's code status on admission and then communicated the directive to the nursing unit secretary in an email. The Unit Secretary confirmed the correct advance directive order is in the EMR and if the directive was DNR, she would send the Do Not Resuscitate order form to the doctor for signature. She indicated it was an error that Resident #309's EMR was not updated from full code to DNR. She stated the Code Book DNR orders should match the code status orders in the EMR. During an interview on 6/10/22 at 10:23 AM the Admissions Director revealed the facility process was the code status was confirmed by the Admissions office at the time of admission and the nursing department was notified via email to the Unit Secretary. She stated the nursing unit secretary was notified by email on 5/23/22 that Resident #309 wanted to be DNR. During an interview on 6/10/22 at 12:38 PM, the nursing unit secretary stated when a resident was admitted the facility the admissions office will send an email with the resident's preference for code status. She stated that she received an email that Resident #309 wanted to be a DNR. She initiated the DNR order form for the Code Book for the medical director to sign, but she must have gotten busy, and she forgot to change the order in the EMR to DNR. In an interview on 6/10/22 at 12:47 PM the Administrator stated it was her expectation that the advance directive order in the EMR matched the DNR order sheet located in the Code Book.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interviews, the facility failed to protect the Private Health Information (PHI) for 1 of 1 sample...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interviews, the facility failed to protect the Private Health Information (PHI) for 1 of 1 sampled resident (Resident #9) by leaving confidential medical information unattended in an area visible and accessible to the public on 1 of 2 medication carts on [NAME] Hall. The findings included: Resident #98 was admitted to the facility on [DATE]. A continuous observation was made on 06/06/22 from 12:58 PM to 1:04 PM of an unattended computer on a [NAME] medication cart. Nurse #5 left the medication cart with the computer screen visible as she walked down the hall and entered another resident's room. Resident #98's PHI, which included picture, room number and list of medications, was visible to anyone that passed by, including those not authorized to view the confidential information. During an interview on 06/06/22 at 61:22 PM, Nurse #5 confirmed she left Resident #98's PHI visible on the computer screen when she left the medication cart to walk down the hall to another resident's room. Nurse #5 verified she had received Health Insurance Portability and Accountability Act (HIPAA) training and normally minimized the screen when leaving the cart unattended but just forgot. During an interview on 06/07/22 at 2:15 PM, the Director of Nursing (DON) stated all nursing staff received HIPPA training which included not leaving computer screens unattended with resident confidential information visible. The DON stated she would have expected Nurse #5 to minimize the computer screen before leaving the medication cart unattended.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Transfer Requirements (Tag F0622)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, Resident Representative, Ombudsman and staff interviews, the facility failed to allow residents to remai...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, Resident Representative, Ombudsman and staff interviews, the facility failed to allow residents to remain in the facility for 2 of 4 sampled residents reviewed for facility initiated transfers and discharges (Residents #157 and #156). The findings included: 1. Resident #157 was admitted to the facility on [DATE] with diagnoses that included cervical myelopathy (compression of the spinal cord in the neck), cardiomyopathy (heart muscle disease), and unspecified systolic (congestive) heart failure. Review of the facility's admission Packet revealed an undated letter signed by the Social Worker (SW) that read in part, Our goal throughout your stay is to provide quality care rehabilitation, and safe discharge plan following completion of rehabilitation .Should a resident or family wish to pursue a discharge location other than home, the SW can assist in finding placement in a long-term care or assisted living facility, depending on which setting is most appropriate. Review of Resident #157's face sheet (document containing a resident's personal information such as the name and contact number of individuals the facility should notify in the event of an emergency or change in condition) noted her spouse was listed as her Responsible Party (RP). The admission Minimum Data Set (MDS) assessment dated [DATE] assessed Resident #157 with intact cognition. She had impairment on both sides of the upper and lower extremities and required total assistance with all activities of daily living. The MDS noted Resident #157 participated in the assessment and indicated it was her expectation to return to the community. Review of Resident #157's electronic medical record and hard copy documentation revealed the following documents related to discharge: • On 02/15/22, the Business office issued a Notice of Medicare Non-Coverage (NOMNC) indicating the last covered day was 02/17/22 to Resident #157's spouse who decided to appeal. The spouse did not appeal in a timely manner and the appeal was denied. The spouse stated to the Business Office and Social Worker (SW) several times they did not have the funds to pay any copays or pay privately for her to admit to a long-term facility. • On 02/28/22, a Notice of Transfer/Discharge (NTD) initiated by the facility revealed Resident #157 would be discharged home on [DATE] and the reason marked for the discharge was you have failed, after reasonable and appropriate notice, to pay for (or to have paid under Medicare or Medicaid) a stay at this facility. • On 03/11/22, Resident #157 was approved for Medicaid. Notice of discharge was rescinded. SW and Administrator met with the resident and her spouse to discuss options. Both expressed frustration with the facility and were still seeking placement elsewhere. • On 03/15/22, a bed offer was received from another skilled nursing facility. Resident #157 was noted as agreeable to discharge to the facility. • A North Carolina Department of Health and Human Services (NC DHHS) Notice of Hearing letter dated 03/16/22 revealed a request for a hearing regarding the discharge of Resident #157 was received and indicated the hearing would be held on 04/13/22 at 10:00 AM. • A Nurse Practitioner discharge summary progress note for Resident #157 and dated 03/17/22 read in part, Overall, Resident #157's day has been uneventful with no major setbacks. Resident #157 did participate in therapy, has met inpatient rehabilitation goals, and is ready to discharge from rehabilitation to another skilled nursing facility. • A nurse progress note dated 03/18/22 revealed Resident #157 discharged to another skilled nursing facility on 03/18/22 at 2:00 PM via facility transport. • A NC DHHS Notice of Dismissal letter dated 03/25/22 revealed the hearing scheduled for 04/13/22 concerning Resident #157's discharge from the facility was dismissed due to receiving notification on 03/21/22 that the facility rescinded the NTD issued on 02/28/22. Resident #157 was unable to be interviewed during the survey. During an interview on 06/07/22 at 11:05 AM, the Ombudsman revealed they had several discussions with Resident #157's spouse regarding her discharge from the facility. The Ombudsman stated once Resident #157's Medicaid was approved, Resident #157's spouse stated they were both informed by the facility's SW there were no available long-term beds and she would have to transfer to another skilled nursing facility. The Ombudsman explained that Resident #157's spouse visited the resident daily as this facility was in close proximity to his home, but a new facility that was further away would make visiting more difficult. She further explained the spouse expressed the SW had not given the option to remain in this facility long term and insisted that the resident had to transfer to another facility. The Ombudsman revealed the spouse expressed that Resident #157 eventually agreed to the transfer because she had no other options as the SW wore her down. During an interview on 06/10/22 at 3:26 PM, the Accounts Receivable (AR) staff member recalled having multiple conversations with Resident #157's family member about their balance and Medicaid process. The AR staff member explained Resident #157 had applied for Social Security (SS) benefits prior to applying for Medicaid and the SS benefits would have to be approved before the Medicaid, which was one of the reasons the process took so long. She indicated she was unaware of the exact date that the Medicaid application was first submitted. She added in order to assist Resident #157's family member, she personally called the Medicaid main office to explain the situation with the hopes the Medicaid approval process would be expedited. The AR staff member stated during their conversations the family member was clear about their inability to take Resident #157 home or having the financial resources to pay for her stay at the facility. During an interview on 06/10/22 at 9:47 AM, the SW revealed the facility had 8 resident halls, 5 were designated for long-term care and 3 were designated for short-term rehabilitation. The SW explained residents and/or their Resident Representative (RR) were informed upon admission if there were any long-term beds available at that time and within 3 days of their admission to the facility, she met with them to explain her role, discuss discharge plans, and answer any questions. She added if during the short-term stay it was determined long-term placement was needed and there were no long-term beds currently available at the facility, she informed the resident and/or their RR, provided them with a list of skilled nursing facilities in the area along with contact numbers and assisted them with finding alternate placement. This interview with the SW continued. The SW recalled Resident #157 was admitted to the facility for short-term rehabilitation and she had spoken with both Resident #157 and her spouse shortly after her admission. The SW stated during the initial conversation with Resident #157 and her spouse, the spouse expressed he would not be able to care for Resident #157 at home. She reported Resident #157 previously resided at home with her spouse as the primary caregiver. She indicated that because Resident #157 required assistance with all activities of daily living and a mechanical lift for transfers the spouse was unable to provide the level of care she needed. She explained to them both when Resident #157 completed her rehabilitation stay at the facility, she would assist them with finding another skilled nursing facility for Resident #157 to transfer for long-term care. She indicated when the resident's Medicare part A days ended there were no long-term care beds available for the resident to transfer to a semi-private room within the facility. When asked if the resident had the option to remain in the rehabilitation bed until a long term care bed became available, she provided no answer. The SW stated at the time she was seeking placement at another nursing facility for Resident #157 when she was discharged from Medicare part A (2/17/22), the resident had no payor source, her Medicaid application was pending, and she was accruing a balance that couldn't be paid. The SW recalled Resident #157 was a very high-level of care and she submitted referrals to at least 25 facilities with only a few willing to offer a bed due to Resident #157's Medicaid application still pending and no other payor source. The SW discussed the options for placement with both Resident #157 and her spouse and recalled Resident #157 was agreeable to the transfer but her spouse felt the facility was too far of a drive. During interviews on 06/10/22 at 12:09 PM and 4:13 PM, the Administrator clarified when a resident admitted to the facility for short-term rehabilitation and it was later determined they would need long-term placement, whether or not the resident could remain in the facility would depend on the facility being able to meet the resident's needs and what their payor source was at the time. The Administrator confirmed the resident could remain in the short-term private room until a semi-private room was available. The Administrator recalled when Resident #157 received the Notice of Medicare Non-Coverage (NOMNC) on 02/15/22 indicating Medicare days would be ending on 02/17/22, Resident #157 did not have a payor source available, the Medicaid application process had not yet been started and the spouse was not willing to pay the bill that was accruing. She stated at one point, Resident #157's spouse offered to pay $50.00 toward the balance but then stated he couldn't afford to pay even that and a 30-day discharge notice was issued by the facility on 02/28/22. The Administrator stated Resident #157's Medicaid was finally approved on 03/11/22 and covered Resident #157's stay back to 02/01/22. Both she and the SW spoke with Resident #157 and the spouse but by that point, she recalled they were both unhappy and wanted to proceed with the transfer to another skilled nursing facility. The Administrator was asked if she was aware that a discharge notice with nonpayment as the basis for the discharge was not an acceptable discharge reason when Medicaid was pending. She indicated that at the time, the discharge notice was provided (02/28/22) the Medicaid application had not been submitted. She was unable to provide the date the Medicaid application was submitted but confirmed it was approved on 03/11/22. 2. Resident #156 was admitted to the facility on [DATE] with diagnoses that large cell lymphoma, left heel ulceration, urinary tract infection, and anxiety. A Nurse Practitioner's (NP) progress note dated 05/03/22 revealed Resident #156 was admitted for rehabilitation following hospitalization and read in part, has been admitted in attempt to help Resident #156 with transfers and mobility. Resident #156 is anxious regarding this and believes this will be futile (useless) within a 2-week timeframe as described by the hospital and states she is unable to bear weight at all. Currently she uses a mechanical lift for transfers and her husband is limited in providing care. She is anxious to start chemotherapy but will need to be able to improve her mobility in order to follow-up with outpatient oncology. Resident #156 without significant outside support. The diagnosis and assessment read in part, Resident #156 has received one cycle of R CHOP (chemotherapy regimen for treating lymphoma) and is scheduled with the Oncologist (physician who specializes in the treatment of cancer) for a follow-up on 05/23/22. Chemotherapy currently on hold secondary to rehabilitation admission. Filgrastim (medication used to treat neutropenia (low white blood cells) caused by cancer medications) 480 micrograms ordered subcutaneously daily times 5 days currently on hold. A NP discharge summary progress note dated 05/04/22 read in part, Resident #156 was evaluated by therapy; however, therapy plan not instituted secondary to left foot pain and lymphedema (swelling caused by fluid build-up in the arms or legs due to lymphatic blockage). Resident #156 was informed during hospitalization that therapy would involve two weeks with a goal for her to ambulate. Therapy realistically in this time frame would likely be able to improve mobility and transfers; however, ambulation would require additional time. Her insurance/facility require chemotherapy to be held during this time. Resident #156 anxious to start chemotherapy and follow-up with Oncology. She is requesting transfer to a facility in close proximity to her home and cancer center. The 5-day/Discharge Return not Anticipated Minimum Data Set (MDS) assessment dated [DATE] assessed Resident #156 with intact cognition. The MDS noted the resident's discharge expectations were to discharge to another facility. A nursing note dated 05/05/22 revealed Resident #156 was transferred to another skilled nursing facility via medical transport. During a telephone interview on 06/08/22 at 2:57 PM, Resident #156's Resident Representative (RR) revealed Resident #156 was admitted to the facility on [DATE] to receive therapy services while starting chemotherapy in the area with the plans for her to eventually return home. On 05/03/22, the RR came to the facility and spoke with whom he believed was the Social Worker (SW) to inquire on her rehabilitation plans, was told facility staff were currently discussing it in a meeting and she (SW) would follow-up with them after the meeting. As he was speaking to the SW, the RR recalled hearing someone voice concerns over the cost of the chemotherapy medicine but did not know who. The RR stated later that morning (05/03/22), while in the room with Resident #156, the SW came into the room and informed them both Resident #156 would need to transfer to another facility no later than 05/05/22 but never gave them a reason as to why or what facility she would be transferring to. After leaving the facility on 05/03/22, the RR stated they contacted a facility closer to their home who had an available bed and made arrangements for Resident #156's transfer. The RR stated they were initially under the impression Resident #156 would remain at the facility for approximately 2 weeks and it was never their intention or request for her to transfer to another skilled nursing facility so soon. During an interview on 06/10/22 at 9:47 AM, the SW recalled the day after Resident #156 admitted to the facility on [DATE], facility staff and NP were discussing plans for her chemo treatments, therapy services and what would be best for Resident #156. The SW did not recall speaking to Resident #156 or her RR on 05/03/22 but did recall speaking to them on that following Wednesday (05/04/22) or Thursday (05/05/22) after receiving a call from another skilled nursing facility informing her Resident #156's RR wanted her transferred because the facility was kicking them out. The SW stated she was caught off guard by the phone call and went to Resident #156's room to discuss the phone conversation with them both. The SW stated she never informed them Resident #156 could not remain at the facility and explained it was the decision of Resident #156 and her RR for her to transfer to another skilled nursing facility. During an interview on 06/10/22 at 12:09 PM, the Administrator revealed they were aware of Resident #156's plans for rehab services and chemotherapy upon her admission to the facility and had already started with a treatment plan. The Administrator stated neither she, the SW, or any member of the team ever informed Resident #156 or her RR they could not remain at the facility.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 5. Resident #79 was admitted to the facility on [DATE] with diagnoses including peripheral vascular disease (a circulatory condi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 5. Resident #79 was admitted to the facility on [DATE] with diagnoses including peripheral vascular disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs). Resident #79's admission Minimum Data Set (MDS) dated [DATE] indicated Resident #79 did not have any pressure ulcers. Review of Resident #79's physician orders entered on 5/11/22 included treatment to the left heel deep tissue pressure area every shift. Review of Resident #79's Treatment Administration Record revealed the left heel deep tissue pressure ulcer treatment had been signed as completed by nursing staff starting on day shift 5/11/22. In an interview on 6/8/22 at 10:25 AM MDS Nurse #1 stated the deep tissue pressure ulcer on resident #79's left heel was identified on 5/11/22 and should have been reflected in her admission MDS dated [DATE]. In an interview with the Administrator on 6/10/22 at 5:20 PM, she stated she expected the MDS assessments to be accurate. 4. Resident #16 was admitted to the facility 08/13/21 with a diagnosis of hypertension (high blood pressure). Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #16 was cognitively intact, required supervision with bed mobility, and had a bed rail that was used as a restraint less than daily. Review of Resident #16's care plan for positioning last updated 06/08/22 revealed she used grab bars while in bed to maintain as much independence with bed mobility as possible. Interventions included placing grab bars to both sides of the bed and providing an appropriate level of assistance with bed mobility. An interview with MDS Nurse #2 on 06/09/22 at 03:35 PM revealed Resident #16's bed rails were not used as a restraint and that was a coding error. She stated she thought she just hit the wrong button when she coded the restraint section of the MDS and she would do a modification to reflect the bed rails were not used as restraints. An interview with the Director of Nursing (DON) on 06/09/22 at 05:01 PM revealed the facility did not use restraints and Resident #16's MDS that reflected bed rails were a restraint was coded incorrectly. She stated she expected the MDS to be coded correctly. An interview with the Administrator on 06/09/22 at 05:28 PM revealed the facility did not use restraints and Resident #16's MDS that reflected bed rails were a restraint was coded incorrectly. She stated she expected the MDS to be coded correctly. 2. Resident #71 was admitted to the facility on [DATE] with diagnoses including dementia. Review of the Wound Care Nurse Practitioner (NP) progress notes dated 04/01/22, 04/08/22 and 04/15/22 revealed Resident #71 was assessed for a facility acquired right buttock stage 2 pressure ulcer. Review of the physician orders for Resident #71 revealed on 04/01/22 a wound treatment was written for a stage 3 pressure ulcer on the right buttock. The order was discontinued on 04/15/22. A new physician order was written on 04/15/22 for a stage 2 pressure ulcer on the right buttock. Resident #71 was discharge to the hospital on [DATE]. Review of Resident #71's discharge Minimum Data Set (MDS) assessment dated [DATE] identified two facility acquired pressure ulcers, one stage 2, and one stage 3. During an interview on 06/10/22 at 2:50 PM MDS Nurse #2 confirmed she coded the discharge MDS dated [DATE]. MDS Nurse #2 revealed she did not visually assess Resident #71's wounds or review the progress notes written by the Wound Care NP but only reviewed the physician orders. When she reviewed the physician orders written on 04/01/22 and 04/15/22 she determined Resident #71 had one stage 2 and one stage 3 pressure ulcer on the right buttock. She explained she coded the discharge MDS to reflect a stage 2 and stage 3 facility acquired pressure ulcer and at the time didn't see the discrepancy. An interview was conducted on 06/10/22 at 4:01 PM with the Wound Care NP. The Wound Care NP stated Resident #71 did not have a stage 3 pressure ulcer prior to being discharged to the hospital and she provided treatment orders for a stage 2 pressure ulcer located on the right buttock. An interview was conducted on 06/10/22 at 5:25 PM with Director of Nursing (DON). The DON revealed she would expect the MDS nurse review physician orders when coding. The DON also revealed she would expect the MDS coding to reflect Resident #71 had one stage 2 facility acquired pressure when discharge to the hospital. 3. Resident #105 was admitted to the facility 03/21/22 with diagnoses including diabetes mellitus and chronic respiratory failure. The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #105 was admitted to the facility for rehabilitation with the goal to return home. The Medical Doctor (MD) discharge summary revealed on 04/08/22 the MD physically assessed Resident #105, reviewed the list of medications, and provided a summary for plans to discharge home. A physician's order written on 04/08/22 revealed Resident #105 was to be discharge home on [DATE]. Review of the nurse progress note written on 04/10/22 revealed Resident #105 was approved to discharge and escorted to the discharge area to go home with a family member. The discharge MDS dated [DATE] revealed Resident #105 was discharge to the hospital and not expected to return to the facility. An interview was conducted on 06/10/22 at 2:45 PM with MDS Nurse #1. MDS Nurse #1 revealed he had signed the discharge MDS dated [DATE] for Resident #105. After reviewing the documentation MDS Nurse #1 stated Resident #105 had a planned discharge to go home and was not sent to the hospital. MDS Nurse #1 revealed a coding error was made and he would modify and resubmit the MDS to reflect the correct discharge status. An interview was conducted on 06/10/22 at 5:19 PM with the Director of Nursing (DON). The DON revealed it was her expectation the information on the MDS was coded correct for residents. The DON confirmed the discharge MDS should reflect Resident #105's discharge status to the community and was a coding error. Based on record review and staff interviews, the facility failed to accurately code Minimum Data Set (MDS) assessments in the areas of wandering behavior, pressure ulcers, discharge, and restraints for 5 of 34 sampled residents reviewed for MDS accuracy (Residents #66, #71, #105, #16, and #79). Findings included: 1. Resident #66 was admitted to the facility on [DATE] with multiple diagnoses that included anxiety and depression. The quarterly MDS assessment dated [DATE] assessed Resident #66 with moderate impairment in cognition. He required extensive assistance of one staff member with locomotion off the unit and wandered daily during the MDS assessment period. Review of the staff progress notes for Resident #66 for April 2022 revealed no documented entries of wandering behavior. On 06/06/22 at 11:59 AM, Resident #66 was observed lying in bed, alert and well-groomed. Resident #66 would not verbally respond during conversation and made no attempts to get up out of bed unassisted. On 06/07/22 at 08:31 AM, Resident #66 was observed well-groomed, sitting in his wheelchair in the dining room/common area eating his breakfast. On 06/07/22 at 9:28 AM, Resident #66 was observed sitting in his wheelchair in the dining room/common area, watching staff as they walked down the hall. During an interview on 06/10/22 at 9:47 AM, the Social Worker (SW) revealed she was responsible for completing the MDS section related to behaviors. The SW confirmed she completed Resident #66's MDS assessment dated [DATE] and explained when she coded wandering as occurring daily for Resident #66, she based that off his normal behavior which was to propel throughout the halls of the facility. The SW confirmed the MDS was coded inaccurately for wandering and should have reflected he had no wandering behavior during the MDS assessment period. During an interview on 06/10/22, the Administrator explained Resident #66 liked to propel throughout the facility and did not exit-seek, invade the privacy of other residents, or put himself in harm's way. The Administrator stated the MDS assessment dated [DATE] that indicated Resident #66 wandered daily was a coding error and it was her expectation for MDS assessments to be accurate.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

PASARR Coordination (Tag F0644)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to request a Preadmission Screening and Resident Review (PASRR)...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to request a Preadmission Screening and Resident Review (PASRR) review for a resident with a new mental health diagnosis for 1 of 2 sampled residents reviewed for PASRR (Resident #84). Findings included: Resident #84 was admitted to the facility on [DATE] with diagnoses that included non-traumatic brain dysfunction, Parkinson's disease, anxiety, depression, and schizophrenia. The admission Minimum Data Set (MDS) dated [DATE] revealed Resident #84 was not currently considered by the state Level II PASRR process to have a serious mental illness and/or intellectual disability. Review of the undated North Carolina Medicaid Uniform Screening Tool (NC MUST) document revealed Resident #84 had a Level 1 PASRR effective 04/19/21. Review of Resident #84's list of cumulative diagnoses contained in his medical record revealed a new diagnosis of unspecified psychosis not due to a substance or known physiological condition was added on 01/10/22. During an interview on 06/10/22 at 9:47 AM, the Social Worker (SW) revealed she was unaware of the regulation requirement to request a PASRR review for any resident with a new mental health diagnosis. The SW confirmed she had not requested a Level II PASRR evaluation for Resident #84. During an interview on 06/10/22 at 12:09 PM, the Administrator confirmed knowledge of the regulation requirement to request a Level II PASRR review when a resident had a significant change in condition or new mental health diagnosis. The Administrator stated the SW would be the person responsible for requesting Level II PASRR reviews when indicated.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff and resident interviews, the facility failed to invite residents to participate and provide input ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff and resident interviews, the facility failed to invite residents to participate and provide input in care plan meetings for 2 of 3 sampled residents (Resident #103 and Resident #79). This practice had the potential to affect other residents. Findings included: 1. Resident #103 was admitted to the facility on [DATE]. Resident # 103's care plan was initiated on 3/31/22. The admission Minimum Data Set (MDS) dated [DATE] revealed Resident #103 was cognitively intact for daily decision making. Review of Resident #103's electronic medical record (EMR) revealed a care plan meeting signature sheet. This document indicated Resident #103's care plan meeting was held on 4/20/22 and was not signed by the resident. Review of Resident#103's progress notes revealed no documentation to indicate he had been invited to his care plan meeting. During an interview on 6/06/22 at 10:53 AM, Resident #103 revealed he had not been invited to a care plan meeting. The Social Worker (SW) was interviewed on 6/10/22 at 9:47 AM. She revealed she prepared care plan invitation letters for the care plan meetings each week. The receptionist mailed the letters to the families and gave an invitation to alert and oriented residents. The SW indicated she and the receptionist had miscommunicated and Resident #103 did not receive an invitation to the care plan meeting. She stated Resident #103 should have been invited to attend his care plan meeting. An interview was conducted with the Administrator on 6/10/22 at 5:20 PM. She stated it was her expectation that residents were invited to attend care plan meetings. 2. Resident #79 was admitted to the facility on [DATE]. Resident #79's care plan was initiated on 5/4/22. The admission MDS dated [DATE] revealed Resident #79 was cognitively intact for daily decision making. Review of Resident #79's electronic medical record (EMR) revealed a care plan meeting signature sheet. This document indicated Resident #79's care plan meeting was held on 5/25/22 and was not signed by the resident. Review of Resident #79's EMR revealed no progress notes to indicate she was invited to her care plan meeting. During an interview on 6/06/22 at 4:08 PM, Resident #79 stated she had not been invited to a care plan meeting. The Social Worker was interviewed on 6/10/22 at 9:47 AM. She revealed she prepared care plan invitation letters for the care plan meetings each week. The receptionist mailed the letters to the families and gave an invitation to alert and oriented residents. The SW indicated she and the receptionist had miscommunicated and Resident #79 did not receive an invitation to the care plan meeting. She stated Resident #79 should have been invited to attend her care plan meeting. An interview was conducted with the Administrator on 6/10/22 at 5:20 PM. She stated it was her expectation that alert and oriented residents were invited to attend care plan meetings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff and Physician interviews the facility failed to provide services according to Physician orders ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff and Physician interviews the facility failed to provide services according to Physician orders for the care of a resident with lower extremity edema (swelling) for 1 of 5 residents reviewed for quality of care (Resident #85). Findings included: a. Resident #85 was admitted to the facility 12/19/18 with diagnoses including renal insufficiency (a condition where the kidneys don't filter properly), diabetes, and hypertension (high blood pressure). Resident #85 had a Physician order dated 09/01/21 for lasix (a diuretic) 20 milligrams (mg) 2 tablets one time a day for edema (swelling). Review of a Physician's progress note dated 03/17/22 revealed Resident #85 was seen for an acute visit per nursing request for multiple medical issues, including increased lower extremity edema. The progress note stated to continue lasix 40mg in the morning, add lasix 20mg in the evening, check baseline laboratory work, and monitor Resident #85 clinically. Resident #85 had a Physician order dated 03/17/22 for lasix 20mg one time a day in the evening for fluid. Review of Physician orders revealed an order for weekly weights dated 03/22/22. Weights for April 2022 through June 2022 were as follows: 04/01/22 182 pounds 04/18/22 182 pounds 05/01/22 178.4 pounds 05/02/22 174.2 pounds 05/16/22 170.2 pounds 05/30/22 170 pounds 06/01/22 170 pounds Resident #85's weekly weight was blank on the April 2022 Medication Administration Record (MAR) for 04/04/22. Resident #85's care plan for hypertension last updated 05/03/22 revealed she was at risk for complications of hypertension and interventions included educating her family about the importance of maintaining a normal weight and administering antihypertensive medication as ordered. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #85 was severely cognitively impaired, had not had any weight loss or weight gain, and received a diuretic 7 out of 7 days during the look back period. Review of April 2022, May 2022, June 2022 MARs revealed weekly weights were documented as 9 (which means other/see nurses' notes) on 04/11/22, 04/25/22, 05/09/22, 05/23/22, and 06/06/22. Review of the nurse's notes coded as 9 did not contain Resident #85's weights. An interview with Nurse #5 who worked with Resident #85 on 04/04/22, 04/11/22, 04/25/22, 05/09/22, 05/23/22, and 06/06/22 revealed the MAR was blank or charted as 9 because the weight had not been obtained. She stated The Transportation Aide did weights and if the weights had not been done, she had been told (she could not remember by whom) to document 9 on the MAR. During an interview with the Director of Nursing (DON) on 06/08/22 she confirmed she was unable to provide any additional weight documentation for Resident #85. She stated the weight had not been obtained if the MAR was blank or had a 9 charted. The DON stated weights should be obtained as ordered. A follow-up interview with the DON on 06/09/22 at 09:06 AM revealed the nurse assigned to the resident was responsible for notifying the Nurse Aide (NA) the resident needed to be weighed. She stated if the NA was unable to obtain the weight they should notify the nurse and if the nurse was unable to obtain the weight, he or she should notify management. The DON stated a problem with obtaining weights had been identified in the past and different approaches to ensuring the weights were obtained had been utilized, such as having the Transportation Aide assist with weights or changing scheduled days for daily/weekly weights. She stated no concerns were identified with obtaining weights in April 2022 and May 2022. An interview with the Transportation Aide on 06/09/22 at 10:04 AM revealed he tried to help with obtaining weights when he had time. He explained he got a list from the Unit Secretary each week with the names of who needed a daily weight, a weekly weight, or a monthly weight. The Transportation Aide stated he worked on obtaining weights when he wasn't doing transports. He stated if he was not able to obtain the weights on the list he notified the Unit Secretary and she notified management. The Transportation Aide said there were quite a few times he was unable to obtain weights due to having transports scheduled. An interview with the Unit Secretary on 06/09/22 at 10:17 AM revealed she gave the Transportation Aide a list of weights once a week of who needed a daily, weekly, or monthly weight. She stated he notified her if he was unable to complete the weights and then she notified the DON of who was not weighed. An interview with the Physician on 06/09/22 at 12:28 PM revealed he expected weights to be obtained as ordered. An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected weights to be obtained as ordered. b. Review of Resident #85's Physician orders revealed an order for compression stockings to be applied in the morning and removed at bedtime dated 09/03/21. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #85 was severely cognitively impaired and received a diuretic 7 out of 7 days during the look back period. An observation of Resident #85 on 06/06/22 at 11:41 AM revealed she was sitting in her wheelchair and no compression stockings were in place. Edema was noted to both lower legs and feet. An observation of Resident #85 on 06/07/22 at 10:45 AM revealed she was lying in bed and no compression stockings were in place. An observation of Resident #85 on 06/07/22 at 01:16 PM revealed she was sitting in her wheelchair and no compression stockings were in place. Edema was noted to both lower legs and feet. An observation of Resident #85 on 06/08/22 at 02:12 PM revealed she was sitting in her wheelchair and no compression stockings were in place. Edema was noted to both lower legs and feet. Review of Resident #85's June 2022 Medication Administration Record (MAR) revealed her compression stockings were charted as being in place as ordered on 06/06/22, 06/07/22, and 06/08/22. An interview with Nurse #5 on 06/08/22 at 04:02 PM confirmed she cared for Resident #85 on 06/06/22, 06/07/22, and 06/08/22. Nurse #5 stated she did not personally apply Resident #85's compression hose on 06/06/22, 06/07/22, and 06/08/22 and she did not know if Resident #85 had compression stockings in place or not. An interview with the Director of Nursing (DON) on 06/08/22 at 04:35 PM revealed she expected nurses to follow Physician orders, and if a resident had an order for compression stockings they should be in place as ordered. An interview with the Physician on 06/09/22 at 12:28 PM revealed he expected compression stockings to be in place as ordered. He stated if there was an issue that the resident would not wear the compression stockings, did not like the compression stockings, or any other reason the compression stockings were not being worn he would like to be notified so the order could be discontinued if appropriate. An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected compression stockings to be in place as ordered by the Physician, or there should be a nurse's note stating why the compression stockings were not in place.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to complete weekly skin assessments for 1 of 5 residents reviewe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to complete weekly skin assessments for 1 of 5 residents reviewed for pressure ulcers (Resident #71). The findings included: Resident #71 was admitted to the facility on [DATE] with diagnoses including dementia. Review of the Wound Care Nurse Practitioner (NP) progress notes for Resident #71 revealed treatments were in place for a facility acquired stage 2 pressure ulcer located on the right buttock. The Wound Care NP treatments for the ulcer started on 02/04/22. The comprehensive care plan identified a current pressure ulcer to the buttock and risk for development of additional pressure ulcers due to the decreased ability to reposition, incontinence, and a history of ulcers. Interventions included weekly full body skin assessments initiated on 02/08/22. The weekly skin assessments revealed none were documented as having been completed for the following weeks: 03/06/22, 04/24/22, 05/01/22, 05/08/22, and 05/22/22. Review of the discharge Minimum Data Set (MDS) dated [DATE] assessed Resident #71 as having moderately impaired cognition and needing extensive assistance with bed mobility, transfers, and toilet use. The MDS documentation identified two facility acquired pressure ulcers, one stage 2 and one stage 3. An interview was conducted on 06/10/22 at 4:39 PM with Nurse #2 who's assignment today included Resident #71. Nurse #2 revealed she usually was scheduled to complete two or three skin assessments for residents on the days she worked and was able to complete the ones she was responsible for. Nurse #2 revealed the nurses were responsible for their assigned skin assessments and didn't know why it wasn't consecutively done for Resident #71. During an interview on 06/10/22 at 5:27 PM the Director of Nursing (DON) confirmed every resident was scheduled to have a weekly skin check. The DON revealed it was her expectation the nurses complete the weekly skin checks on their assignment and should have been done for Resident #71.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and resident, staff, and Physician interviews the facility failed to follow the standing o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and resident, staff, and Physician interviews the facility failed to follow the standing order for the use of supplemental oxygen for 1 of 1 resident reviewed for respiratory care (Resident #16). Findings included: Resident #16 was admitted to the facility 08/13/21 with diagnoses including asthma and chronic obstructive pulmonary disease (abbreviated as COPD and meaning a condition involving constriction of the airways and difficulty breathing). Resident #16 had a Physician order dated 08/13/21 to follow facility standing orders. The facility's standing order for supplemental oxygen use reads as, for shortness of breath or oxygen saturation (the amount of oxygen in the blood) less than 90% on room air, elevate the head of the bed, document oxygen saturation, and start oxygen. Increase oxygen until oxygen saturation is greater then or equal to 90%. Do not exceed 4 liters per minute. Call Physician. If not in distress wait until office hours with vital signs, oxygen saturation, and assessment. Write an order if oxygen is to continue. Review of Resident #16's Physician orders revealed no order for oxygen use. The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #16 was cognitively intact and used oxygen. Review of the respiratory care plan last updated 06/08/22 revealed Resident #16 had COPD. Interventions included monitoring for signs or symptoms of acute respiratory insufficiency including anxiety, confusion, and restlessness; and administering oxygen therapy as ordered by the Physician. An observation of Resident #16 on 06/06/22 at 10:39 AM revealed she had oxygen in place at 3 liters per minute via nasal cannula (a tube in the nose). An interview with Resident #16 on 06/06/22 at 10:39 AM revealed she usually wore oxygen continually and thought she was to receive oxygen at 2 liters per minute. She stated she was not sure how long she had been using oxygen in the facility. An observation of Resident #16 on 06/07/22 at 10:44 AM revealed she had oxygen in place at 4 liters per minute via nasal cannula. An observation of Resident #16 on 06/07/22 at 01:41PM revealed she had oxygen in place at 4 liters per minute via nasal cannula. An observation of Resident #16 on 06/08/22 at 08:56 AM revealed she had oxygen in place at 4 liters per minute via nasal cannula. The nurse caring for Resident #16 on 06/06/22, 06/07/22, and 06/08/22 was unavailable for interview during the investigation. An interview with the Physician on 06/09/22 at 12:57 PM revealed nursing should have obtained an order for oxygen use when oxygen was applied. He stated Resident #16 also needed to be monitored after the supplemental oxygen was applied by checking her oxygen saturation to see if the oxygen was effective for her. An interview with the Director of Nursing (DON) on 06/09/22 at 05:01 PM revealed Resident #16 should have had an order for oxygen when it was applied. An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected nursing to obtain a Physician order when placing residents on oxygen.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0810 (Tag F0810)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff interviews the facility failed to provide adaptive equipment for 1 of 2 residents...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff interviews the facility failed to provide adaptive equipment for 1 of 2 residents who was determined to need a maroon spoon (a spoon with a shallow bowl that limits the amount of food placed on the spoon) reviewed for adaptive equipment (Resident #11). Findings included: Resident #11 was admitted to the facility 04/27/11 with a diagnosis of dysphagia (difficulty swallowing). Review of Physician orders revealed an order dated 11/27/19 for Resident #11 to receive a puree diet (food that is cooked to a paste consistency) with thin liquids and a maroon spoon. A quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #11 was severely cognitively impaired, required supervision assistance with eating, had no weight loss, and received a mechanically altered diet. The care plan for nutrition last updated 06/02/22 revealed Resident #11 received a mechanically altered diet and interventions included reminding her to take her time eating and providing a maroon spoon with meals. An observation of Resident #11's lunch meal tray on 06/06/22 at 01:31 PM revealed a prepacked sleeve of plasticware was on the resident's tray and contained a spoon, a knife, and a fork. An observation of Resident #11's meal ticket at the same date and time revealed she was to receive a maroon spoon. No maroon spoon was observed to be on Resident #11's meal tray. An observation of Resident #11 on 06/06/22 at 01:32 PM revealed she was feeding herself with a regular plastic spoon and was taking bites so large the food was hanging off the spoon. During an interview with Activity Assistant #1 on 06/06/22 at 01:33 PM she confirmed she set-up Resident #11's lunch meal tray and there was no maroon spoon on Resident #11's tray. She stated she did not notice Resident #11's meal ticket stated she was to receive a maroon spoon. During the interview Activity Assistant #1 called the kitchen to ask about the maroon spoon for Resident #11's meal tray and was told by a dietary staff member the kitchen did not have any maroon spoons to send to the hall. An interview with Dietary Aide #1 on 06/07/22 at 08:52 AM revealed she was the dietary staff member responsible for checking meal trays for accuracy before they left the kitchen for the lunch meal on 06/06/22. She stated she knew Resident #11 should have received a maroon spoon on her tray but there were no maroon spoons to send. Dietary Aide #1 stated she did not notify the Assistant Dietary Manager that there was no maroon spoon to send on Resident #11's meal tray. An interview with the Assistant Dietary Manager on 06/07/22 at 09:04 AM revealed she was acting as the Dietary Manager until a permanent Dietary Manager was hired. She explained the dietary aide at the beginning of the tray line put adaptive equipment on the meal tray and sent the tray to the dietary aide at the end of the line. The Assistant Dietary Manager stated the dietary aide at the end of the line checked the tray for accuracy and loaded it onto the meal cart. She stated it was a frequent problem that maroon spoons got thrown away but the kitchen did have maroon spoons available on 06/06/22 for the lunch meal and she felt it was not placed on Resident #11's meal tray because prepackaged utensils were used and the maroon spoon was overlooked. The Assistant Dietary Manager stated if adaptive meal equipment was ordered for a resident the resident should receive the adaptive equipment. During an interview with the Speech Therapist (ST) on 06/08/22 at 09:12 AM she confirmed the recommendation for Resident #11 to receive a maroon spoon on her meal tray came from the speech therapy department and was still an active order. She stated the maroon spoon was important for Resident #11 because she took very large consecutive bites and it gave her the independence to feed herself but decreased the amount of food she was able to put in her mouth at a time. The ST stated because the maroon spoon cut down on the amount of food Resident #11 was able to put in her mouth it decreased the risk of choking. She stated residents with orders for adaptive meal equipment should receive the equipment on their meal trays. An interview with the Director of Nursing (DON) on 06/09/22 at 05:01 PM revealed she expected residents to receive adaptive equipment on their meal tray as ordered. An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected residents to receive adaptive equipment on their meal tray as ordered.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to maintain an accurate Medication Administration...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to maintain an accurate Medication Administration Record (MAR) for applying compression stockings for 1 of 5 residents reviewed for unnecessary medications (Resident #85). Findings included: Resident #85 was admitted to the facility with diagnoses of hypertension (high blood pressure), diabetes, and renal insufficiency (a condition in which the kidneys do not filter properly). Review of Resident #85's Physician orders revealed an order for compression stockings to be applied in the morning and removed at bedtime dated 09/03/21. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #85 was severely cognitively impaired and received diuretics 7 out of 7 days during the look back period. An observation of Resident #85 on 06/06/22 at 11:41 AM revealed she was sitting in her wheelchair and no compression stockings were in place. An observation of Resident #85 on 06/07/22 at 10:45 AM revealed she was lying in bed and no compression stockings were in place. An observation of Resident #85 on 06/07/22 at 01:16 PM revealed she was sitting in her wheelchair and no compression stockings were in place. An observation of Resident #85 on 06/08/22 at 02:12 PM revealed she was sitting in her wheelchair and no compression stockings were in place. Review of Resident #85's June 2022 Medication Administration Record (MAR) revealed her compression stockings were charted as being in place as ordered on 06/06/22, 06/07/22, and 06/08/22. An interview with Nurse #5 on 06/08/22 at 04:02 PM confirmed she cared for Resident #85 on 06/06/22, 06/07/22, and 06/08/22. Nurse #5 stated she did not personally apply Resident #85's compression hose on 06/06/22, 06/07/22, and 06/08/22 and she did not know if Resident #85 had compression stockings in place or not. She stated she signed the MAR as the compression stockings being in place out of habit. An interview with the Director of Nursing (DON) on 06/08/22 at 04:35 PM revealed if Resident #85's MAR was initialed as compression stockings being in place, the resident should have been wearing the compression stockings. She stated it was the nurse's responsibility to follow-up and make sure the compression stockings were in place when initialing the MAR. An interview with the Physician on 06/09/22 at 12:28 PM revealed he expected compression stockings to be in place as ordered. He stated if there was an issue that the resident would not wear the compression stockings, did not like the compression stockings, or any other reason the compression stockings were not being worn he would like to be notified so the order could be discontinued if appropriate. An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected compression stockings to be in place if nurses were documenting they were applied as ordered, or there should be a nurse's note stating why the compression stockings were not in place.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #38 was admitted to the facility 05/10/10 with diagnoses including stroke. Review of the annual Minimum Data Set (M...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #38 was admitted to the facility 05/10/10 with diagnoses including stroke. Review of the annual Minimum Data Set (MDS) dated [DATE] revealed Resident #38 was cognitively intact and required physical assistance of one staff member with part of the bathing activity. The MDS indicated Resident #38 had no rejection of care during the lookback assessment period. Review of the activities of daily living (ADL) care plan last updated 04/09/22 revealed Resident #38 required extensive assistance with bathing. The Nurse Aide (NA) Master Shower Schedule (MSS) revealed Resident #38 was scheduled to receive her showers on Mondays and Thursdays during the hours of 03:00 PM to 11:00 PM. The MSS indicated the shower team was scheduled to perform Resident #38's shower on Mondays. Resident #38's showers for Thursdays were not scheduled to be completed by the shower team. Review of NA bathing documentation reports provided by the facility for Resident #38 for May 2022 and June 2022 revealed the following: May: A shower was documented as being provided on 05/02/22. Bed baths were documented as being provided 05/03/22, 05/14/22, and 05/18/22. June: A bed bath was documented as being provided 06/03/22. A shower was documented as being provided 06/06/22. An interview with NA #1 on 06/07/22 at 03:30 PM revealed she usually worked the 07:00 AM to 03:00 PM shift but also worked the 03:00 PM to 11:00 PM shift at times and cared for Resident #38. She stated there were times when she was assigned 28 residents. NA #1 stated when she was assigned that many residents she was unable to provide showers as scheduled. She stated she would try to provide a bed bath when she knew she was not going to be able to provide a shower. NA #1 stated the nurses were aware that showers often did not get done as scheduled. An interview with NA #8 on 06/09/22 at 02:00 PM revealed she worked the 03:00 PM to 11:00 PM shift and frequently cared for Resident #38. She stated there were times when there were only 3 to 4 NAs for the entire 03:00 PM to 11:00 PM shift (she was unable to provide an exact number of residents on her assignment when there only 3 to 4 NAs for the entire facility) and when staffing was that short she had to prioritize care, by ensuring by residents received incontinence care and feeding assistance. NA #8 stated she documented that a shower was given if she was able to provide a shower, but there were frequently times when she was not able to get scheduled showers done and if she was unable to provide showers she notified the nurse. An interview with Resident #38 on 06/09/22 at 06:02 PM revealed she was supposed to receive 2 showers a week and she often did not receive her showers. She stated she preferred showers over bed baths and would like to receive 2 showers a week. A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 05:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed an issue had been identified with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between NAs and shower team and the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an Active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. During a follow-up interview on 06/10/22 at approximately 06:30 PM, the Administrator stated the PIP related to showers was started on 02/01/22, was last reviewed at a Quality Assurance and Performance Improvement (QAPI) meeting on 04/18/22, and was ongoing. 3. Resident #28 was admitted to the facility on [DATE] with diagnoses including dementia. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #28 was cognitively intact. Resident #28 required extensive assistance with personal hygiene and physical assistance by 1-person with bathing. The MDS also indicated Resident #28 had no rejection of care behaviors during the lookback period. Resident #28's care plan identified her as having a self-care deficit related to limited mobility, impaired vision, and needed extensive assistance for activities of daily living. The goals included Resident #28 would receive assistance from staff with all aspects of daily care to ensure her needs were met. Interventions initiated on 09/16/20 included staff to assist with personal hygiene and indicated Resident #28's bathing preference was to receive showers. Review of the Nurse Aide staff documentation from March through June 2022 revealed Resident #28's showers were scheduled on Tuesday and Friday during day shift. Based on the recorded showers one shower had been given on 04/26/22. During an interview on 06/09/22 at 10:35 AM Resident #28 revealed her shower days were scheduled on Tuesday and Friday but she couldn't remember when her last shower was given. Resident #28 revealed when she doesn't get a shower, she doesn't get a bed bath either. Resident #28 revealed she had to ask Nurse Aide (NA) staff for help wiping her off and used the bathroom sink to clean her face. Resident #28 stated she wanted her showers as scheduled and it use to be the NA would give her shower regularly but that doesn't happen anymore. Resident #28 revealed she had given up on asking about her showers and stated nothing was done when she did. Resident #28 revealed the facility does have staff that come to give showers but if you weren't on their list, you didn't get one. An interview was conducted on 06/07/22 at 03:30 PM with NA #1. NA #1 was assigned to work on 06/06/22 on the hall Resident #28 resided. NA #1 revealed she was scheduled to work on day shift and had worked for the facility approximately one year. NA #1 revealed on 06/06/22 she was assigned 28 residents along with two nurses and stated she didn't even look at which residents were scheduled a shower. NA #1 stated staffing was horrible, and her typical assignment was 20 or more residents, and she does what she can to provide care. NA #1 revealed she does try to give a bed bath by wiping down the residents face, under arms, and peri-area. NA #1 revealed the facility tried to keep five NA staff scheduled which gave each approximately 20 to 21 residents but that didn't always happen. NA #1 revealed the shower team does a lot of the residents showers who require 2-person assistance with bathing. An interview was conducted on 06/10/22 at 5:34 PM with the Administrator and Director of Nursing (DON). It was shared Resident #28 didn't receive consistent bathing on the days her preferred showers were scheduled. The Administrator stated they recognized residents not receiving their showers was a concern and implemented a shower team in January 2022. The DON revealed the shower team comes 3 to 4 days a week and one staff on Sunday to do showers. The Administrator revealed with showers being an ongoing concern additional support staff were hired including paid feeding assistants. The Administrator stated the facility was ongoing to address missed showers and ask NA staff communicate if they couldn't provide a resident's shower. The Administrator stated she may be looking into extending the shower teams hours. Based on record review, observations, resident and staff interviews, the facility failed to provide residents with their preferred method of bathing and number of showers per week (Residents #47, #38, #28, and #18) and failed to accommodate a resident's request to be assisted out of bed at their preferred time of day (Resident #87) for 5 of 15 residents reviewed for choices and Activities of Daily Living (ADL). Findings included: 1. Resident #47 was admitted to the facility on [DATE] with multiple diagnoses that included malignant neoplasm of the colon and anxiety. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #47 with moderate impairment in cognition. He required physical assistance of one staff member with part of the bathing activity and displayed no rejection of care during the MDS assessment period. Review of Resident #47's care plans, last reviewed/revised on 04/29/22, revealed a plan of care that addressed an ADL self-care performance deficit related to fatigue status post gastrointestinal surgery. Interventions included: allow me plenty of time to complete tasks, I require extensive assistance with dressing and undressing, offer me choices in my daily care, and I prefer showers. The Nurse Aide (NA) Master Shower Schedule (MSS) provided by the facility, dated 01/25/22, was reviewed. The MSS indicated the shower team assignments were scheduled for Monday, Tuesday and Wednesday and noted in bold. Resident #47 was scheduled to receive his showers on Wednesdays and Saturdays during the hours of 3:00 PM and 11:00 PM and was not listed in bold to indicate his showers would be completed by the shower team. Review of the NA bathing documentation reports provided by the facility for Resident #47 for the period April 2022 to June 2022 revealed the following: • April: Showers were documented as provided on 04/02/22, 04/20/22, and 04/30/22. There were no bed baths documented as provided. • May: Bed baths were documented as provided on 05/04/22, 05/05/22, and 05/28/22. There were no showers documented as provided. • June: There was no bathing activity documented as provided. During an observation and interview on 06/06/22 at 11:18 AM, Resident #47 was sitting up in his wheelchair with visible beard stubble and no obvious body odor. Resident #47 was unaware how many showers he was scheduled to receive per week and could not recall when he last received a shower but stated he had not had one since his last doctor's visit over a month ago. Resident #47 voiced he preferred showers in lieu of a bed bath and would like to receive one shower per week on Friday evenings. During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #47's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall. During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #47's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation. NA #2 stated if she was able to provide some of the residents on her assignment with their scheduled showers, she chose the residents who had gone the longest without receiving a shower. During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #47's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas. A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. The Administrator and DON both confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between the NAs and shower team, the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. During a follow-up interview on 06/10/22 at approximately 6:30 PM, the Administrator stated the Performance Improvement Plan related to showers was started on 02/01/22, last reviewed at a QAPI (Quality Assurance and Performance Improvement) meeting on 04/18/22 and was ongoing. 2. Resident #87 was admitted to the facility on [DATE] with multiple diagnoses that included cerebral infarction (stroke). The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #87 with moderate impairment in cognition. She required total staff assistance of two staff members with transfers and displayed no rejection of care during the MDS assessment period. Review of Resident #87's care plans, last reviewed/revised on 05/25/22, revealed a plan of care that addressed an altered ADL self-care performance deficit and altered mobility status with low activity intolerance. Interventions included: required total assistance of 2 staff members with transfers using a mechanical lift and totally dependent on staff for lower body dressing. During an interview on 06/06/22 at 10:45 AM, Resident #87 revealed she engaged her call light this morning at 7:00 AM to request staff assistance with getting up out of bed and into her wheelchair. She could not recall the exact time her call light was answered but indicated the staff member turned off the call light, stated they were busy and would be back to assist her out of bed before lunch. Resident #87 voiced she preferred to be up out of bed right after breakfast but usually did not get assistance until mid-morning or just before lunch. A follow-up interview and observation was conducted with Resident #87 on 06/08/22 at 10:25 AM. Resident #87 was lying in bed and stated she had engaged her call light to request assistance to get out of bed but staff had turned it off. Resident #87 voiced she did not like lying in bed until noon and wanted to up in her wheelchair so she could go out into the facility. Resident #87 stated she felt isolated and forgotten about when left in the bed. During an interview on 06/09/22 at 2:27 PM, Nurse Aide (NA) #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA #2 confirmed Resident #87 preferred to be up out of bed after breakfast and she tried her best to accommodate her preference but when she was the only NA assigned to the hall, it might take her a little longer to provide assistance. During an interview on 06/09/22 at 4:41 PM, NA #6 revealed she was routinely assigned to Resident #87's hall with anywhere from 20 to 27 residents on her assignment. NA #6 explained when short-staffed and assigned 20 or more residents, she focused on keeping the residents safe, dry and fed. NA #6 confirmed Resident #87 preferred to be up out of bed right after breakfast and would yell out for staff if they were not there to assist her right when she expected. A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The Administrator and DON both stated they would never want any resident to feel isolated or forgotten about and were not aware Resident #87 felt that way. The DON agreed Resident #87 should be assisted out of bed at her preferred time of day and explained it was likely the NA was waiting on another staff member to assist them with transferring Resident #87 since she required the use of a mechanical lift for transfers. The DON stated a resident's preference should be accommodated if at all practicable.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

ADL Care (Tag F0677)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #85 was admitted to the facility 12/19/18 with a diagnosis of non-Alzheimer's dementia. The care plan for activitie...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #85 was admitted to the facility 12/19/18 with a diagnosis of non-Alzheimer's dementia. The care plan for activities of daily living (ADL) last updated 05/03/22 revealed Resident #85 had an ADL self-care performance deficit related to weakness and chronic shoulder pain, required total assistance with transfers using a mechanical lift, and was to receive her showers Tuesdays and Fridays on the 07:00 AM to 03:00 PM shift. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #85 was severely cognitively impaired, was totally dependent for transfers, and required the physical assistance of one person in part of the bathing activity. The Nurse Aide (NA) Master Shower Schedule (MSS) provided by the facility indicated Resident #85 was scheduled to receive her showers Tuesdays and Fridays during the 07:00 AM to 03:00 PM shift. The MSS indicated the shower team was scheduled to perform Resident #85's shower on Tuesdays. Resident #85's showers for Fridays were not scheduled to be completed by the shower team. Review of NA bathing documentation reports provided by the facility for Resident #85 for May 2022 revealed a shower was documented as being provided 05/06/22, 05/10/22, and 05/24/22. It was documented Resident #85 refused a shower 05/29/22. Bed baths were documented as being provided 05/03/22, 05/04/22, 05/17/22, and 05/31/22. An observation on 06/06/22 at 03:43 PM of Resident #85 revealed she was sitting up in her wheelchair and her hair appeared greasy. An interview with NA #3 on 06/09/22 at 02:45 PM revealed she frequently worked with Resident #85 and her assignment was anywhere from 20 to 22 residents, with 28 residents on occasion. She stated when she had so many residents she could not get all her showers done. NA #3 stated when she was assigned that many residents she tried to focus on making sure residents were safe, received incontinence assistance, and had their call lights answered. An interview with NA #7 on 06/10/22 at 03:03 PM revealed she worked with Resident #85 from time to time. She stated there were shifts when she was assigned 28 residents and she was not able to get showers done when she had that many residents to care for. NA #7 stated she had to prioritize care when she had such a heavy assignment and tried to focus on making sure residents were fed and received incontinence care. A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 05:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed an issue had been identified with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between NAs and shower team and the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an Active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. During a follow-up interview on 06/10/22 at approximately 06:30 PM, the Administrator stated the PIP related to showers was started on 02/01/22, was last reviewed at a Quality Assurance and Performance Improvement (QAPI) meeting on 04/18/22, and was ongoing. Based on observations, record review, resident and staff interviews, the facility failed to provide showers or bed baths as scheduled for 4 of 13 sampled residents (Residents #46, #84, #87, and #85) reviewed for Activities of Daily Living (ADL). Findings included: 1. Resident #46 was admitted to the facility on [DATE] with diagnoses that included chronic atrial fibrillation (abnormal heartbeat), respiratory failure, chronic pain, and macular degeneration (eye disease that causes vision loss). The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #46 with intact cognition. Resident #46 required physical assistance of one staff member, limited to transfer only, for bathing and displayed no rejection of care during the MDS assessment period. Review of Resident #46's care plans, last reviewed/revised on 04/29/22, revealed a plan of care that addressed an ADL self-care performance deficit related to gradual decline in physical function due to diagnoses of atrial fibrillation, back pain, and mild cognitive impairment. Interventions included: I require staff assistance with grooming and personal hygiene, extensive staff assistance required with transfers using stand/pivot method, and monitor/document/report to MD as needed any changes, potential for improvement, reasons for self-care deficit, and decline in function. The Nurse Aide (NA) Master Shower Schedule (MSS) provided by the facility, dated 01/25/22, was reviewed. The MSS indicated the shower team assignments were scheduled for Monday, Tuesday and Wednesday and noted in bold. Resident #46 was scheduled to receive her showers on Mondays and Thursdays and was not listed in bold to indicate her showers would be completed by the shower team. • Review of the NA bathing documentation reports provided by the facility for Resident #46 for the period April 2022 to June 2022 revealed the following: • April: A shower was documented as provided on 04/02/22. Bed baths were documented as provided on 04/08/22 and 04/12/22. • May: A shower was documented as provided on 05/05/22. Bed baths were documented as provided on 05/04/22 and 05/23/22. • June: There was no bathing activity documented as provided. During an observation and interview on 06/06/22 at 11:50 AM, Resident #46 was sitting in her recliner, covered with a blanket, her hair was slightly disheveled but otherwise she appeared well-groomed with no obvious body odor. Resident #46 was unaware of how many showers she was scheduled to receive each week and reported only receiving one shower since her admission to the facility. Resident #46 did not recall receiving any bed baths. Resident #46 stated due to her risk of falls, she needed staff assistance and when she didn't receive her showers, she stated sometimes it's like I can feel the dirt on my face and I just feel dirty. During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #46's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall. During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #46's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation. During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #46's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas. A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. The Administrator and DON both confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between the NAs and shower team, the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. During a follow-up interview on 06/10/22 at approximately 6:30 PM, the Administrator stated the PIP related to showers was started on 02/01/22, last reviewed at a QAPI (Quality Assurance and Performance Improvement) meeting on 04/18/22 and was ongoing. 2. Resident #84 was admitted to the facility on [DATE] with multiple diagnoses that included wedge compression fracture of the vertebra, epilepsy (seizure disorder), and hypoxemia (low level of oxygen in the blood). The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #84 with intact cognition. He required extensive assistance of one staff member with part of the bathing activity and displayed no rejection of care during the MDS assessment period. The Nurse Aide (NA) Master Shower Schedule (MSS) provided by the facility, dated 01/25/22, was reviewed. The MSS indicated the shower team assignments were scheduled for Monday, Tuesday and Wednesday and noted in bold. Resident #84 was scheduled to receive his showers on Wednesdays and Saturdays and was not listed in bold to indicate his showers would be completed by the shower team. Review of Resident #84's care plans, last reviewed/revised on 04/15/22, revealed a plan of care that addressed an ADL self-care performance deficit related to activity intolerance and needing staff assistance to accomplish daily tasks safely due to right lower extremity weakness and new onset of seizures. Interventions included: allow me plenty of time to complete tasks, I require total staff assistance with transfers using a mechanical lift and monitor/document/report to MD as needed any changes, potential for improvement, reasons for self-care deficit, and decline in function. Review of the NA bathing documentation reports provided by the facility for Resident #84 for the period April 2022 to June 2022 revealed the following: • April: A shower was documented as provided on 04/27/22. There were no bed baths documented as provided. • May: Showers were documented as provided on 05/04/22 and 05/11/22. Bed baths were documented as provided on 05/05/22 and 05/23/22. • June: There was no bathing activity documented as provided. During an observation and interview on 06/06/22 at 11:02 AM, Resident #84's hair was disheveled from lying in bed, had particles that appeared to be food stuck in his beard and the neck of his shirt was slightly stained. Resident #84 was unaware of how many showers he was scheduled to receive each week and reported he had not had a complete bed bath or shower in months. Resident #84 stated staff would clean him up after a bowel movement but not what he would consider a good wiping down. During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #84's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall. During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #84's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation. During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #84's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas. A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. The Administrator and DON both confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between the NAs and shower team, the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. During a follow-up interview on 06/10/22 at approximately 6:30 PM, the Administrator stated the PIP related to showers was started on 02/01/22, last reviewed at a QAPI (Quality Assurance and Performance Improvement) meeting on 04/18/22 and was ongoing. 3. Resident #87 was admitted to the facility on [DATE] with multiple diagnoses that included hemiplegia and hemiparesis (loss of strength or paralysis on one side of the body) following cerebral infarction (stroke) affecting the left non-dominant side. The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #87 with mild impairment in cognition. She required extensive assistance of one staff member with part of the bathing activity and displayed no rejection of care during the MDS assessment period. The Nurse Aide (NA) Master Shower Schedule (MSS) provided by the facility, dated 01/25/22, was reviewed. The MSS indicated the shower team assignments were scheduled for Monday, Tuesday and Wednesday and noted in bold. Resident #84 was scheduled to receive her showers on Wednesdays and Saturdays. It was noted the shower team would provide her showers on Wednesdays during the hours of 3:00 PM to 11:00 PM and the NA would provide her showers on Saturdays. Review of Resident #87's care plans, last reviewed/revised on 05/25/22, revealed a plan of care that addressed an altered ADL self-care performance deficit and altered mobility status related to hemiplegia and low activity intolerance. Interventions included: I required total assistance of 2 staff members with transfers using a mechanical lift and totally dependent on staff for lower body dressing. Review of the NA bathing documentation reports provided by the facility for Resident #87 for the period April 2022 to June 2022 revealed the following: • April: A shower was documented as provided on 04/20/22. Bed baths were documented as provided on 04/09/22 and 04/11/22. • May: Bed baths were documented as provided on 05/04/22, 05/05/22, and 05/23/22. There were no showers documented as provided. • June: There was no bathing activity documented as provided. During an observation and interview on 06/06/22 at 10:45 AM, Resident #87 was lying in bed and appeared well-groomed with no obvious body odor. Resident #87 stated she was supposed to receive two showers per week but did not get them regularly and whenever she asked staff for a shower, they would tell her they were short-staffed. During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #87's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall. During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #87's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation. During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #87's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas. During an interview on 06/09/22 at 4:41 PM, NA #6 revealed was routinely assigned to Resident #87's hall with anywhere from 20 to 27 residents on her assignment. NA #6 explained when short-staffed and assigned 20 or more residents, she wasn't able to provide residents with their scheduled showers and focused on keeping the residents safe, dry and fed. A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. The Administrator and DON both confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between the NAs and shower team, the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. During a follow-up interview on 06/10/22 at approximately 6:30 PM, the Administrator stated the PIP related to showers was started on 02/01/22, last reviewed at a QAPI (Quality Assurance and Performance Improvement) meeting on 04/18/22 and was ongoing.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations and staff interviews the facility failed to ensure kitchen equipment was kept clean by not removing a buildup of debris from 1 of 2 ice machines (kitchen ice machine). This pract...

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Based on observations and staff interviews the facility failed to ensure kitchen equipment was kept clean by not removing a buildup of debris from 1 of 2 ice machines (kitchen ice machine). This practice had the potential to affect residents who were served ice from this machine. The findings included: The initial tour of the kitchen was done on 06/06/22 at 9:29 AM with the Assistant Dietary Manager (ADM). An observation of the ice machine revealed a buildup of brownish colored, slime-like debris along the lower part of a plastic ice cube guide where ice was stored inside the machine. The plastic guide directed formed ice cubes into the storage bin of the machine. During an observation and interview on 06/06/22 at 9:34 AM the ADM revealed she asked the Dietary Aide to remove the buildup on the ice cube guide observed during initial tour and was easy to remove. An observation of the plastic guide revealed the brown colored buildup was removed but a brown colored stain remained on the plastic guide where the debris had been. The ADM revealed there was no cleaning schedule to show the plastic ice cube guide was regularly cleaned but should be done weekly. The ADM stated she did a walk around in the kitchen to check equipment for cleanliness each week but was unsure the last time she checked the ice machine. The ADM stated the ice cube guide should be cleaned anytime it was noted to have a buildup of debris but was missed. An interview was conducted with the Administrator on 06/10/22 at 5:32 PM. The Administrator stated she would expect the ice machine in the kitchen was kept clean and not have a buildup of debris on the ice guard.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected most or all residents

Based on observations, record review, and staff interviews, the facility failed to: 1) establish infection control policies and procedures to reduce the risk of growth and spread of Legionella in the ...

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Based on observations, record review, and staff interviews, the facility failed to: 1) establish infection control policies and procedures to reduce the risk of growth and spread of Legionella in the building water systems that could affect 107 of 107 residents, 2) ensure nursing staff followed the facility's infection control policy when Nurse #5 did not don gloves when administering an insulin injection and did not perform hand hygiene after checking a resident's blood glucose (Resident #7 and Resident #101) during medication administration, 3) ensure nursing staff changed gloves and performed hand hygiene after performing incontinence care (Resident # 85) for 1 of 13 sampled residents, and 4) ensure hand hygiene was performed after removing gloves and soiled dressings during wound care (Resident #71 and Resident #79) for 2 of 3 sampled residents. Findings included: 1. Review of the facility's Emergency Preparedness plan revealed no information related to a facility water safety management program to minimize the risk of transmission of Legionella Disease to the residents staff and visitors. In an interview on 6/10/22 at 4:15 PM, The Administrator stated she was unaware of the requirement to develop a program to minimize the risk of transmission of Legionella through the facility's water system. She stated that she spoke with the facility Maintenance Director, and he was also unaware of the requirement. She further revealed the facility water was supplied by the city and no water testing had been completed by the facility. 2. Review of the facility policy entitled Hand Hygiene approved on 12/2021 revealed the following statement: It is the policy of the facility that hand hygiene be regarded as the single most important means of preventing the spread of infections. This policy is developed using the Centers for Disease Control's Guidelines for Hand-Hygiene in Health-Care Settings. Under the Definition section of the policy, hand hygiene was defined as performing hand washing, antiseptic hand wash, alcohol-based hand rubs, surgical hand hygiene/antisepsis. The policy then listed specific indications for activities that required hand hygiene including after removing gloves and after handling used dressings or other items potentially contaminated with any resident's blood, excretions, or secretions. An observation of Nurse #3 performing wound care for Resident # 79 was completed on 06/08/22 at 11:27 AM. Resident # 79 had a wound on the top of her right foot and a wound on her left heel. Nurse #3 washed her hands with soap and water in the resident's bathroom sink and donned gloves. She then removed the existing dressing from the wound on the top of Resident # 79's foot and cleaned the wound bed with saline. She removed her gloves and without performing hand hygiene, donned a new pair of gloves and applied a new dressing to the wound. She then washed her hands with soap and water and donned clean gloves. Nurse #3 removed the dressing on Resident #79's left heel and cleaned the wound bed with saline. She removed her gloves and without performing hand hygiene, she donned a new pair of gloves. She applied the new dressing to the wound on Resident #79's left heel, removed her gloves and washed her hands with soap and water in the resident's bathroom sink. In an interview with Nurse #3 on 06/08/22 at 1:45 PM, she stated she changed her gloves frequently but should have performed hand hygiene after she removed her gloves between cleaning and applying new dressings to both wounds. In a joint interview on 6/10/22 at 5:20 PM the Director of Nursing and the Administrator indicated the hand hygiene policy should be followed by staff and hand hygiene should be performed when a soiled dressing is removed and when gloves are removed. 3. Review of the facility's policy titled Hand Hygiene approved 12/2021 read as follows, It is the policy of this facility that hand hygiene be regarded as the single most important means of preventing the spread of infections. This policy is developed using the Centers for Disease Control's Guidelines for Hand Hygiene in Health-Care Settings. Under the Definition section of the policy hand hygiene was defines as performing hand washing, antiseptic hand wash, alcohol-based hand rub, and surgical hand hygiene/antisepsis. The policy then listed specific indications for hand hygiene including after offering incontinence care. The Other Hand Hygiene Guidelines section of the policy read in part as, if gloves are worn for a procedure, hand hygiene is to be completed after removal and deposit of gloves in an appropriate container. The use of gloves does not replace hand hygiene. A continuous observation of Nurse Aide (NA) #3 and NA #4 providing Resident #85 with incontinence care and morning care was made on 06/08/22 from 09:33 AM to 09:50 AM. With her gloved hands NA #3 cleaned stool with resident care wipes, rolled a clean brief under Resident #85, discarded the soiled brief in a trash bag, secured the tabs of the brief, rolled Resident #85 over on her side and placed the mechanical lift sling under her, rolled the mechanical lift over to the bed, used the bed control to adjust the head of the bed, attached the sling to the mechanical lift, used the control on the lift to raise Resident #85 off the bed, moved the lift to the resident's wheelchair, lowered Resident #85 into the wheelchair using the lift control, removed the sling from the mechanical lift, pushed the mechanical lift beside the closet, removed Resident #85's sweater and gown, touched multiple dresser drawer handles while looking for deodorant, applied deodorant to the resident, put an undershirt and a dress on Resident #85, picked up a comb and handed it to NA #4, pushed back the privacy curtain, and removed her soiled gloves. NA #3 then opened multiple dresser drawers until she found Resident #85's pony-tail holders and handed a pony-tail holder to NA #4. NA #3 then cleaned her hands with alcohol-based hand rub. NA #3 did not remove her gloves and perform hand hygiene after removing stool during incontinence care and continued to touch other items in Resident #85's room while wearing soiled gloves. NA #3 did not perform hand hygiene after removing soiled gloves and before touching other items in Resident #85's room. During an interview with NA #3 on 06/08/22 at 09:51 AM she confirmed she wore the same gloves after removing stool during incontinence care that she used to touch other items in Resident #85's room and did not immediately perform hand hygiene after removing soiled gloves. She stated she had been trained to remove her gloves and perform hand hygiene after providing incontinence care and before touching other items in the resident's environment. NA #3 stated it was an oversight that she did not remove her soiled gloves and perform hand hygiene after providing incontinence care for Resident #85. An interview with the Director of Nursing (DON) on 06/09/22 at 05:01 PM revealed she expected hand hygiene to be performed after providing incontinence care and before touching other items in the resident's environment. An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected hand hygiene to be performed any time staff went from a dirty task to a clean task. 4. Review of the facility's policy titled Hand Hygiene approved 12/2021 read as follows, It is the policy of this facility that hand hygiene be regarded as the single most important means of preventing the spread of infections. This policy is developed using the Centers for Disease Control's Guidelines for Hand Hygiene in Health-Care Settings. Under the Definition section of the policy hand hygiene was defines as performing hand washing, antiseptic hand wash, alcohol-based hand rub, and surgical hand hygiene/antisepsis. The policy then listed specific indications for hand hygiene including after handling items potentially contaminated with any resident's blood and after removing gloves. On 06/06/22 at 11:54 AM Nurse #5 was observed with her gloved hands pricking Resident #101's right index finger with a lancet, applying a drop of blood onto a glucometer test strip, wiping Resident #101's right index finger with a gauze pad, obtaining the glucose reading, removing the test strip from the glucometer, discarding the test strip and gauze pad in the trash can, discarding the lancet in the sharps container (a puncture proof box), and removing and discarding her gloves in the trash can. Nurse #5 then began typing on her computer. No hand hygiene was performed after removing gloves and before typing on her computer. An interview with Nurse #5 on 06/06/22 at 12:04 PM revealed she should have performed hand hygiene after removing her gloves and before typing on the computer. She stated not performing hand hygiene after glove removal was an oversight. An interview with the Director of Nursing (DON) on 06/06/22 at 01:22 PM revealed she expected nurses to removed soiled gloves and perform hand hygiene after checking a fingerstick blood glucose. An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected nursing staff to remove soiled gloves and perform hand hygiene either by washing their hands or using alcohol-based hand rub after checking a fingerstick blood glucose. 5. Review of the facility's policy titled Medication Administration approved 12/2021 read in part as follows, for administration of injections always wear gloves. An observation of Nurse #5 on 06/06/22 at 12:16 PM revealed she cleaned Resident #7's left upper arm with an alcohol swab and administered 12 units of insulin subcutaneously (an injection in the subcutaneous layer of skin) without wearing gloves. During an interview with Nurse #5 on 06/06/22 at 12:21 PM she confirmed she did not wear gloves when she administered Resident #7's insulin injection. Nurse #5 stated she did not usually wear gloves when she administered insulin. An interview with the DON on 06/06/22 at 01:22 PM revealed she expected gloves to be worn when administering injectable medication. An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected nursing staff to wear gloves administering insulin. 6. Review of the facility policy titled Hand Hygiene approved on 12/21 read in part: It is the policy of the facility that hand hygiene be regarded as the single most important means of preventing the spread of infections. This policy was developed using the Centers for Disease Control's Guidelines for Hand-Hygiene in Health-Care Settings. The policy's definitions for hand hygiene included perform hand washing or use an alcohol-based hand rub. The policy also listed specific activities requiring hand hygiene to include after removing gloves, after handling a used dressing or other items potentially contaminated with a resident's blood, excretions, or secretions. An observation of Resident #71's wound care was made on 06/08/22 at 11:47 AM. Upon entering the room Nurse #1 used the dispenser of alcohol-based hand sanitizer located inside the room to sanitize her hands. Nurse #1 donned a pair of gloves and began to remove tape, an absorbent pad, and gauze packed inside the sacrum wound. The gauze was moderately soaked with a brown colored drainage and an odor was noted coming from the wound. Nurse #1 removed her gloves and without performing hand hygiene donned a pair of gloves and began to clean the wound bed with gauze moistened with a chlorine antiseptic. Nurse #1 discarded the used gauze then removed her gloves and without hand hygiene donned a pair of gloves and begun to pack the sacrum wound bed with gauze moistened with a chlorine antiseptic. Nurse #1 removed her gloves and without performing hand hygiene donned a pair of gloves and begun to cover the sacrum wound with an absorbent pad and secure with tape. When finished with wound care Nurse #1 removed her gloves and performed hand hygiene. An interview was conducted with Nurse #1 on 06/08/22 at 11:59 AM. Nurse #1 stated she probably should have washed her hands when she changed her gloves. She reported she was trained to wash her hands after removing her gloves. Nurse #1 stated she didn't wash her hands and was trying to get the wound care completed and get back to her assigned hall. During an interview on 06/10/22 at 5:27 PM the Director of Nursing stated it was her expectation the nurses perform hand hygiene and don new gloves after removing a soiled dressing.
MINOR (C)

Minor Issue - procedural, no safety impact

Deficiency F0888 (Tag F0888)

Minor procedural issue · This affected most or all residents

Based on observations, record review and staff interviews, the facility failed to implement their policy for source control for unvaccinated employees when 4 of 4 unvaccinated staff members were obser...

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Based on observations, record review and staff interviews, the facility failed to implement their policy for source control for unvaccinated employees when 4 of 4 unvaccinated staff members were observed wearing medical or KN95 face masks instead of N95 masks while working in the facility (Nurse #1, Nurse #2, Nurse Aide #7, and Medical Records #1). The facility was currently in outbreak status but had no active positive cases for COVID-19 among the residents. Findings included: The facility's COVID -19 Staff Vaccination Policy, revised January 2022, read in part, Generally, anyone coming into the facility to work or provide services may be considered staff. Regardless of clinical responsibility or resident contact, this policy and its procedures apply to the following staff who provide any care, treatment, or other services (clinical and non-clinical) for the facility and/or its residents: facility employees, contract or agency staff, licensed practitioners, student, trainees, volunteers, and individuals who directly provide care, treatment, or other services under contract or by other arrangement. Employees that are not fully vaccinated or have been granted exemptions will be expected to follow all of the core principles of infection control. Additionally, they will be expected to do the following: test weekly and wear fit tested N95 masks as universal source control while in all patient care areas. The facility's COVID-19 staff vaccination spreadsheet provided by the Administrator on 06/06/22 was reviewed and noted the facility had 162 employees of which 128 had received all doses of the primary COVID-19 vaccination series and/or recommended booster. In addition, there were 37 employees who were granted exemptions and included Nurse #1, Nurse #2, Nurse Aide (NA) #7, and Medical Records (MR) #1. During an observation and joint interview on 06/10/22 at 11:21 AM, Nurse #1 and MR #1 were observed walking down a resident hall and past a group of residents participating in an afternoon activity. Nurse #1 and MR #1 were both observed wearing goggles and medical facemasks. Nurse #1 and MR #1 both confirmed they had not received any doses of the COVID-19 vaccinations and had both been granted exemptions. Nurse #1 and MR #1 both stated they were not informed of any other precautions they were supposed to take as unvaccinated employees other than getting tested weekly for COVID-19 and wearing goggles even when the facility was not in outbreak status. During an observation and interview on 06/10/22 at 11:21 AM, NA #7 was observed exiting a resident's room and walked to the sink in the dining room/common area of the hall to wash her hands. NA #7 was observed wearing goggles and a KN95 facemask. NA #7 confirmed she had not received any doses of the COVID-19 vaccine and had been granted an exemption. NA #7 stated she was not informed of any other precautions she was supposed to take as an unvaccinated employee other than get tested weekly for COVID-19 and wear goggles even when the facility was not in outbreak status. During an observation and interview on 06/10/22 at 4:43 PM, Nurse #2 was observed wearing goggles and a medical facemask. Nurse #2 confirmed she had not received any doses of the COVID-19 vaccine and had been granted an exemption. NA #2 stated she was not informed of any other precautions she was supposed to take as an unvaccinated employee other than get tested weekly for COVID-19 and wear goggles even when the facility was not in outbreak status. During an interview on 06/10/22 at 12:09 PM, the Administrator stated in addition to facemasks, unvaccinated employees were required to wear goggles at all times when in the facility and continue to be tested for COVID-19 in line with the county transmission rate, even when not in outbreak status. The Administrator explained they were working on a process for all employees to be fit tested for N95 masks and had not yet made it a requirement for unvaccinated employees to wear N95 masks.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s), 2 harm violation(s), $90,024 in fines. Review inspection reports carefully.
  • • 31 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $90,024 in fines. Extremely high, among the most fined facilities in North Carolina. Major compliance failures.
  • • Grade F (8/100). Below average facility with significant concerns.
Bottom line: Trust Score of 8/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Pisgah Manor Health Care Center's CMS Rating?

CMS assigns Pisgah Manor Health Care Center an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within North Carolina, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Pisgah Manor Health Care Center Staffed?

CMS rates Pisgah Manor Health Care Center's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 54%, compared to the North Carolina average of 46%.

What Have Inspectors Found at Pisgah Manor Health Care Center?

State health inspectors documented 31 deficiencies at Pisgah Manor Health Care Center during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, 27 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Pisgah Manor Health Care Center?

Pisgah Manor Health Care Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by LIBERTY SENIOR LIVING, a chain that manages multiple nursing homes. With 118 certified beds and approximately 100 residents (about 85% occupancy), it is a mid-sized facility located in Candler, North Carolina.

How Does Pisgah Manor Health Care Center Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, Pisgah Manor Health Care Center's overall rating (1 stars) is below the state average of 2.8, staff turnover (54%) is near the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Pisgah Manor Health Care Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the below-average staffing rating.

Is Pisgah Manor Health Care Center Safe?

Based on CMS inspection data, Pisgah Manor Health Care Center has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in North Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Pisgah Manor Health Care Center Stick Around?

Pisgah Manor Health Care Center has a staff turnover rate of 54%, which is 8 percentage points above the North Carolina average of 46%. Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Pisgah Manor Health Care Center Ever Fined?

Pisgah Manor Health Care Center has been fined $90,024 across 1 penalty action. This is above the North Carolina average of $33,979. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Pisgah Manor Health Care Center on Any Federal Watch List?

Pisgah Manor Health Care Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.