SERIOUS
(H)
Actual Harm - a resident was hurt due to facility failures
Resident Rights
(Tag F0550)
A resident was harmed · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, resident and staff interviews, the facility failed to maintain residents' dignity when the...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, resident and staff interviews, the facility failed to maintain residents' dignity when there was a delay in answering their call light when toileting/incontinence care was needed, not providing showers/bathing assistance as scheduled and not providing assistance out of bed when requested resulting in residents feeling dirty, mad, isolated and forgotten about. This affected 3 of 14 sampled residents (Residents #46, #84 and #87) reviewed for activities of daily living and dignity.
Findings included:
1. Resident #46 was admitted to the facility on [DATE] with diagnoses that included chronic atrial fibrillation (abnormal heartbeat), respiratory failure, chronic pain, and macular degeneration (eye disease that causes vision loss).
The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #46 with intact cognition. Resident #46 required physical assistance of one staff member, limited to transfer only, for bathing and displayed no rejection of care during the MDS assessment period.
During an interview on 06/06/22 at 11:50 AM, Resident #46 was unaware of how many showers she was scheduled to receive each week and reported only receiving one shower since her admission to the facility. Resident #46 did not recall receiving any bed baths. Resident #46 stated due to her risk of falls, she needed staff assistance and when she didn't receive her showers, she stated sometimes it's like I can feel the dirt on my face and I just feel dirty.
During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #46's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall.
During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #46's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation.
During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #46's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas.
A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON explained they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The Administrator and DON both stated they would never want any resident to feel dirty due to not receiving a shower and were unaware Resident #46 voiced feeling that way. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed.
2. Resident #84 was admitted to the facility on [DATE] with multiple diagnoses that included wedge compression fracture of the vertebra, epilepsy (seizure disorder), and hypoxemia (low level of oxygen in the blood).
The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #84 with intact cognition. He required extensive assistance of one staff member with part of the bathing activity, total staff assistance with toileting and displayed no rejection of care during the MDS assessment period.
During interviews on 06/06/22 at 11:02 AM and 06/09/22 at 10:30 AM, Resident #84 reported he had not had a complete bed bath or shower in months. Resident #84 stated staff would clean him up after a bowel movement but not what he would consider a good wiping down. Resident #84 further stated he was unable to get up to the bathroom independently and relied on staff to assist him with incontinence care but often had to lie in a soiled brief waiting on staff to respond to his call light. Resident #84 explained when waiting on staff assistance, he would tell himself staff were busy but then when he noticed them walking back and forth past his door without stopping to help him, it just made him mad.
Review of the facility call light response report provided by the Administrator on 06/09/22 for Resident #84's room revealed the following:
•
On 06/03/22, the bedroom call light was engaged a total of 7 times throughout the day. The average response time was 16 minutes and the max response time was one hour and eleven minutes.
•
On 06/04/22, the bedroom call light was engaged a total of 3 times throughout the day. The average response time was 13 minutes and the max response time was 22 minutes.
•
On 06/05/22, the bedroom call light was engaged a total of 5 times throughout the day. The average response time was 16 minutes and the max response time was 45 minutes.
•
On 06/06/22, the bedroom call light was engaged a total of 7 times. The average response time was 12 minutes and the max response time was 39 minutes.
•
On 06/07/22, the bedroom call light was engaged a total of 7 times. The average response time was 12 minutes and the max response time was 35 minutes.
•
On 06/08/22, the bedroom call light was engaged a total of 7 times. The average response time was 12 minutes and the max response time was 32 minutes.
During an interview on 06/09/22 at 12:01 PM, the Administrator explained the call light response report did not distinguish the specific resident, only the room number where the call light was engaged and if it was engaged in the residents' room or bathroom. The Administrator stated all facility staff, not just the nursing staff, were instructed to assist with answering call lights and if the requested assistance was something the staff member was unable to provide, such as toileting or transfers, they were instructed to leave the call light on and notify the assigned NA.
During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #84's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall.
During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #84's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation.
During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #84's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas.
A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON explained they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. In addition, both the Administrator and DON stated they would never want a resident to become mad while waiting for staff assistance and it was never acceptable for a resident to wait an hour and eleven minutes for staff to respond to their call light.
3. Resident #87 was admitted to the facility on [DATE] with multiple diagnoses that included hemiplegia and hemiparesis (loss of strength or paralysis on one side of the body) following cerebral infarction (stroke) affecting the left non-dominant side.
The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #87 with mild impairment in cognition. She required extensive assistance of one staff member with part of the bathing activity, total assistance of two staff members for transfers and displayed no rejection of care during the MDS assessment period.
During an interview on 06/06/22 at 10:45 AM, Resident #87 stated she was supposed to receive two showers per week but did not get them regularly. Resident #87 further stated whenever she asked staff for a shower, they would tell her they were short-staffed. Resident #87 also voiced she engaged her call light this morning at 7:00 AM to request staff assistance with getting up out of bed and into her wheelchair. She could not recall the exact time her call light was answered but indicated the staff member turned off the call light, stated they were busy and would be back to assist her out of bed before lunch. Resident #87 voiced she preferred to be up out of bed right after breakfast but usually did not get assistance until mid-morning or just before lunch.
A follow-up interview and observation was conducted with Resident #87 on 06/08/22 at 10:25 AM. Resident #87 was lying in bed and stated she had engaged her call light to request assistance but staff had turned it off. Resident #87 voiced she did not like lying in bed until noon and wanted to up in her wheelchair so she could go out into the facility. Resident #87 stated she felt isolated and forgotten about when left in the bed.
Review of the facility call light response report provided by the Administrator on 06/09/22 for Resident #87's room revealed the following:
•
On 06/03/22, the bedroom call light was engaged a total of 5 times throughout the day. The average response time was 12 minutes and the max response time was 45 minutes.
•
On 06/04/22, the bedroom call light was engaged a total of 5 times throughout the day. The average response time was 17 minutes and the max response time was 36 minutes.
•
On 06/05/22, the bedroom call light was engaged a total of 5 times throughout the day. The average response time was 24 minutes and the max response time was 48 minutes.
•
On 06/06/22, the bedroom call light was engaged a total of 10 times. The average response time was 16 minutes and the max response time was 28 minutes.
•
On 06/07/22, the bedroom call light was engaged a total of 5 times. The average response time was 14 minutes and the max response time was 35 minutes.
•
On 06/08/22, the bedroom call light was engaged a total of 4 times. The average response time was 4 minutes and the max response time was 41 minutes.
During an interview on 06/09/22 at 12:01 PM, the Administrator explained the call light response report did not distinguish the specific resident, only the room number where the call light was engaged and if it was engaged in the residents' room or bathroom. The Administrator stated all facility staff, not just the nursing staff, were instructed to assist with answering call lights and if the requested assistance was something the staff member was unable to provide, such as toileting or transfers, they were instructed to leave the call light on and notify the assigned NA.
During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #87's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall. NA #2 confirmed Resident #87 preferred to be up out of bed after breakfast and she tried her best to accommodate her preference but when she was the only NA assigned to the hall, it might take her a little longer to provide assistance.
During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #87's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation.
During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #87's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas.
During an interview on 06/09/22 at 4:41 PM, NA #6 revealed she was routinely assigned to Resident #87's hall with anywhere from 20 to 27 residents on her assignment. NA #6 explained when short-staffed and assigned 20 or more residents, she wasn't able to provide residents with their scheduled showers and focused on keeping the residents safe, dry and fed. NA #6 confirmed Resident #87 preferred to be up out of bed right after breakfast and would yell out for staff if they were not there to assist her right when she expected. NA #6 explained although they tried to answer call lights as soon as possible, when working short-staffed call light response time increased.
A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON explained they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed. In addition, both the Administrator and DON stated they would never want any resident to feel isolated or forgotten about and were not aware Resident #87 felt that way. The DON explained it was likely the NA was waiting on another staff member to assist them with transferring Resident #87; however, she should not have to wait 45 minutes for staff to respond to her call light and provide assistance.
SERIOUS
(H)
Actual Harm - a resident was hurt due to facility failures
Deficiency F0725
(Tag F0725)
A resident was harmed · This affected multiple residents
Based on observations, record review, resident and staff interviews the facility failed to maintain sufficient nursing staff to ensure a resident (Resident #84) was not left lying in a soiled brief wh...
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Based on observations, record review, resident and staff interviews the facility failed to maintain sufficient nursing staff to ensure a resident (Resident #84) was not left lying in a soiled brief while waiting for staff to respond to an engaged call light for incontinence care. The facility failed to ensure requests from a resident dependent on staff for transfer (Resident #87) was not left in bed after multiple requests to get out of bed. The facility failed to ensure residents dependent on staff to provide physical assistance with bathing received showers as scheduled (Resident #18, 28, 38, 46, 47, 84, 85, 87). As a result of these failures residents expressed feeling dirty, mad, isolated, and forgotten about. These failures affected 8 of 17 residents sampled in the areas of dignity, choices, and activities of daily living.
The findings included:
This tag is cross referenced to:
1. F 550: Based on record review, observations, resident and staff interviews, the facility failed to maintain residents' dignity when there was a delay in answering their call light when toileting/incontinence care was needed, not providing showers/bathing assistance as scheduled and not providing assistance out of bed when requested resulting in residents feeling dirty, mad, isolated and forgotten about. This affected 3 of 14 sampled residents (Residents #46, #84 and #87) reviewed for activities of daily living and dignity.
2. F 561: Based on record review, observations, resident and staff interviews, the facility failed to provide residents with their preferred method of bathing and number of showers per week (Residents #47, #38, #28, and #18) and failed to accommodate a resident's request to be assisted out of bed at their preferred time of day (Resident #87) for 4 of 15 residents reviewed for choices and Activities of Daily Living (ADL).
3. F 677: Based on observations, record review, resident and staff interviews, the facility failed to provide showers or bed baths as scheduled for 4 of 13 sampled residents (Residents #46, #84, #87, and #85) reviewed for Activities of Daily Living (ADL).
An interview with the Director of Nursing (DON) on 06/07/22 at 2:55 PM revealed she reviewed the nursing schedule and tried to ensure 6 to 7 Nurse Aide (NA) staff were assigned for day and evening shifts and 4 to 6 assigned for night shift. The DON revealed there were times staffing goals were not met.
During an interview on 06/08/22 at 9:20 AM the Scheduler revealed she was responsible for creating the nursing staff schedule. On 06/08/22 there were five Nurse Aides (NA), a Medication Aide, and four Nurses scheduled for day shift. Each NA was assigned approximately 22 residents to provide care. The Scheduler revealed she did not use a staffing agency to cover shifts and if there were callouts, she would ask someone already working to stay over, call other staff, or stay herself until the shift was covered.
An interview was conducted on 06/10/22 at 5:34 PM with the Administrator. The Administrator revealed the facility had experienced a high turnover in nursing staff. They had used two agencies to help but hadn't had good response with agency staff showing up. The Administrator revealed she was aware there were issues with residents getting their scheduled showers and a delay with call light response times. To help with staffing issues the Administrator indicated the resident census and number of staff were considered and new admissions were either passed or deferred for a couple days and eleven residents were discharging from the facility this week. The Administrator revealed the facility also implemented a retention program and gave a $500 bonus if staff met criteria. Wage adjustments were also made and just got approval for another pay increase. The Administrator revealed she had spoken with staff about communication when they were unable to provide showers and the role they play in group assignments including recruiting new staff, and in providing ideas to help with staffing issues. The Administrator revealed admissions were stopped for a short period of time or postponed until staffing stabilized but new resident admissions hadn't stopped for any significant length of time.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0554
(Tag F0554)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to assess the ability of a resident to self-admin...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to assess the ability of a resident to self-administer medications for 1 of 1 resident reviewed for self-administration of medications (Resident # 104).
Findings included:
Resident #104 was admitted to the facility 05/14/19 with diagnoses including aphasia (loss of ability to understand or express speech) and non-Alzheimer's dementia.
The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #104 was moderately cognitively impaired and received an antidepressant 7 out of 7 days during the look back period.
An observation of Resident #104's overbed table on 06/06/22 at 12:38 AM revealed a clear plastic cup containing 1 red capsule, 1 white round tablet, and 1 white oblong table sitting on the table. Resident #104 was observed at the same date and time to be in bed with her eyes closed.
An interview with Nurse #5 on 06/06/22 at 12:42 PM revealed she set the cup of medications on Resident #104's overbed table earlier the morning of 06/06/22. She explained when she brought the medications in the room Resident #104 was asleep and she woke the resident up to take her medication. Nurse #5 stated there were 4 pills in the medication cup and Resident #104 took 1 of the pills which she thought was tramadol (a narcotic pain mediation), but she wasn't sure. She stated she was called to another room and did not observe Resident #104 finish taking her medications. Nurse #5 stated the red capsule in the cup was docusate sodium (a laxative) 100 milligrams (mg), the round white tablet was escitalopram oxalate (an antidepressant) 5mg, and the white oblong tablet was either memantine (a cognition-enhancement medication) 5mg or tramadol (a narcotic pain medication) 50mg. She stated she usually stayed with residents when administering medications to make sure they took all their medication without difficulty. Nurse #5 confirmed Resident #104 did not have an order to self-administer medications.
An interview with the Director of Nursing (DON) on 06/06/22 at 01:22 PM revealed she expected the administering nurse would stay with the resident until all medications were taken and not leave medications unattended at the bedside. She stated she would try to find out if the white oblong tablet was tramadol or memantine.
A follow-up interview with the DON on 06/07/22 at 03:20 PM revealed that after talking with Nurse #5, it was determined Resident #104 took the tramadol when Nurse #5 was in the room the morning of 06/06/22 and the white oblong pill left in the medication cup was memantine.
An interview with the Administrator on 06/09/22 at 05:28 PM revealed nurses should stay with residents throughout medication administration and the only time medications should be left at the bedside was if there was a care plan for the resident to self-administer medications.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0558
(Tag F0558)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, resident, and staff interviews, the facility failed to place the call light within reach f...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, resident, and staff interviews, the facility failed to place the call light within reach for 1 or 1 resident reviewed for accommodation of needs (Resident #18).
The findings included:
Resident #18 was admitted to the facility on [DATE] with diagnoses including dementia, anxiety disorder, and depression.
The most recent quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #18 as having clear speech, adequate vision but rarely and/or never was understood with the ability to sometimes understand others. The MDS indicated Resident #18 did not participate in the mental status interview and her cognition was considered severely impaired by a staff assessment. Resident #18 needed extensive assistance with bed mobility, transfers, toilet use, and was always incontinent of bladder and bowel.
The care plan last revised on 04/20/22 identified Resident #18 as having a self-care performance deficit related to weakness. Interventions included encourage to use the call light and call for assistance.
An observation and interview were conducted on 06/08/22 at 10:52 AM with Resident #18. Resident #18 was in bed with the call light cord placed between the mattress and bed rail with the red engage button dangling towards the floor. Resident #18 stated she would turn the call light on by mashing the red button and would use it to ask for something to drink or if she needed to be changed. When asked if she knew where the call light was, Resident #18 was unable to locate it.
Observations made on 06/10/22 at 11:18 AM and 1:09 PM revealed Resident #18 lying in bed with the head of the bed raised. The call light cord was draped over the mattress at the head of the bed with the red engaged button dangling behind the bed towards the floor. When asked if she knew where the call light was Resident #18 was unable to locate it.
An observation and interview were conducted on 06/10/22 at 1:09 PM with the Director of Nursing (DON) and Resident #18. The DON observed Resident #18's call light cord draped over the head of the bed with the red engage button dangling towards the floor. The DON asked Resident #18 if she would use her call light, Resident #18's response was, if she needed to be changed and begun to search for the call light but was unable to locate it. The DON placed the call light within reach and Resident #18 demonstrated she was able to engage the light. The DON stated the call light should be within reach for use, but she was unsure if Resident #18 would use it and stated Resident #18 was passive about her care.
An interview was conducted with Resident #18's assigned Nurse Aide (NA) #1 on 06/10/22 at 1:12 PM. NA #1 revealed she had not known Resident #18 to engage the call light and typically anticipated her needs. NA #1 revealed she hadn't noticed the call light had been out of reach and thought it was misplaced during care and forgotten to be placed within reach.
An interview was conducted with the Administrator on 06/10/22 at 5:17 PM. The Administrator revealed she would expect call lights were within reach of the residents.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to maintain accurate advanced directives for 1 of 36 residents (...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to maintain accurate advanced directives for 1 of 36 residents (Resident # 309) reviewed for advanced directives.
The findings included:
Resident #309 was admitted to the facility on [DATE]. Her diagnoses included right femur fracture and history of falls.
Review of Resident #309's physician orders revealed an active order for full code effective 5/20/22.
On 6/7/22 at 11:35AM a review of the facility Code Book located in the nurses' station revealed a Do Not Resuscitate form for Resident #309. The form was effective 5/23/22, without an expiration date and signed by the Medical Director.
Resident #309's admission Minimum Data Set (MDS) was dated 5/27/22 and indicated she was cognitively intact for daily decision making.
In an interview with Nurse #4 on 6/7/22 at 2:05PM, she stated if she needed to know the code status of a resident she would go to the Electronic Medical Record (EMR) and view the Physician orders or she would refer to the code book at the nurses station. She stated Resident #309 had a full code order in her EMR and a conflicting DNR order form in the facility Code Book. She indicated if a resident went into cardiac arrest, she would refer to the information that was closest and most easily accessed.
In a subsequent interview with Nurse #4 on 6/7/22 at 2:18 PM, she stated the admission Coordinator verified the resident's code preference and sent an email to the unit secretary on 5/23/22 that stated Resident #309 wanted to be Do Not Resuscitate (DNR). Nurse #4 revealed that the DNR form was completed, signed by the Medical Director, and placed in the Code Book but a new order to delete the full code order and replace it with a DNR order was not entered into the EMR.
In an interview with the Director of Nursing (DON) on 06/08/22 at 11:45 AM, she stated the Admissions Department confirmed the resident's code status on admission and then communicated the directive to the nursing unit secretary in an email. The Unit Secretary confirmed the correct advance directive order is in the EMR and if the directive was DNR, she would send the Do Not Resuscitate order form to the doctor for signature. She indicated it was an error that Resident #309's EMR was not updated from full code to DNR. She stated the Code Book DNR orders should match the code status orders in the EMR.
During an interview on 6/10/22 at 10:23 AM the Admissions Director revealed the facility process was the code status was confirmed by the Admissions office at the time of admission and the nursing department was notified via email to the Unit Secretary. She stated the nursing unit secretary was notified by email on 5/23/22 that Resident #309 wanted to be DNR.
During an interview on 6/10/22 at 12:38 PM, the nursing unit secretary stated when a resident was admitted the facility the admissions office will send an email with the resident's preference for code status. She stated that she received an email that Resident #309 wanted to be a DNR. She initiated the DNR order form for the Code Book for the medical director to sign, but she must have gotten busy, and she forgot to change the order in the EMR to DNR.
In an interview on 6/10/22 at 12:47 PM the Administrator stated it was her expectation that the advance directive order in the EMR matched the DNR order sheet located in the Code Book.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0583
(Tag F0583)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interviews, the facility failed to protect the Private Health Information (PHI) for 1 of 1 sample...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interviews, the facility failed to protect the Private Health Information (PHI) for 1 of 1 sampled resident (Resident #9) by leaving confidential medical information unattended in an area visible and accessible to the public on 1 of 2 medication carts on [NAME] Hall.
The findings included:
Resident #98 was admitted to the facility on [DATE].
A continuous observation was made on 06/06/22 from 12:58 PM to 1:04 PM of an unattended computer on a [NAME] medication cart. Nurse #5 left the medication cart with the computer screen visible as she walked down the hall and entered another resident's room. Resident #98's PHI, which included picture, room number and list of medications, was visible to anyone that passed by, including those not authorized to view the confidential information.
During an interview on 06/06/22 at 61:22 PM, Nurse #5 confirmed she left Resident #98's PHI visible on the computer screen when she left the medication cart to walk down the hall to another resident's room. Nurse #5 verified she had received Health Insurance Portability and Accountability Act (HIPAA) training and normally minimized the screen when leaving the cart unattended but just forgot.
During an interview on 06/07/22 at 2:15 PM, the Director of Nursing (DON) stated all nursing staff received HIPPA training which included not leaving computer screens unattended with resident confidential information visible. The DON stated she would have expected Nurse #5 to minimize the computer screen before leaving the medication cart unattended.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Transfer Requirements
(Tag F0622)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, Resident Representative, Ombudsman and staff interviews, the facility failed to allow residents to remai...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, Resident Representative, Ombudsman and staff interviews, the facility failed to allow residents to remain in the facility for 2 of 4 sampled residents reviewed for facility initiated transfers and discharges (Residents #157 and #156).
The findings included:
1. Resident #157 was admitted to the facility on [DATE] with diagnoses that included cervical myelopathy (compression of the spinal cord in the neck), cardiomyopathy (heart muscle disease), and unspecified systolic (congestive) heart failure.
Review of the facility's admission Packet revealed an undated letter signed by the Social Worker (SW) that read in part, Our goal throughout your stay is to provide quality care rehabilitation, and safe discharge plan following completion of rehabilitation .Should a resident or family wish to pursue a discharge location other than home, the SW can assist in finding placement in a long-term care or assisted living facility, depending on which setting is most appropriate.
Review of Resident #157's face sheet (document containing a resident's personal information such as the name and contact number of individuals the facility should notify in the event of an emergency or change in condition) noted her spouse was listed as her Responsible Party (RP).
The admission Minimum Data Set (MDS) assessment dated [DATE] assessed Resident #157 with intact cognition. She had impairment on both sides of the upper and lower extremities and required total assistance with all activities of daily living. The MDS noted Resident #157 participated in the assessment and indicated it was her expectation to return to the community.
Review of Resident #157's electronic medical record and hard copy documentation revealed the following documents related to discharge:
•
On 02/15/22, the Business office issued a Notice of Medicare Non-Coverage (NOMNC) indicating the last covered day was 02/17/22 to Resident #157's spouse who decided to appeal. The spouse did not appeal in a timely manner and the appeal was denied. The spouse stated to the Business Office and Social Worker (SW) several times they did not have the funds to pay any copays or pay privately for her to admit to a long-term facility.
•
On 02/28/22, a Notice of Transfer/Discharge (NTD) initiated by the facility revealed Resident #157 would be discharged home on [DATE] and the reason marked for the discharge was you have failed, after reasonable and appropriate notice, to pay for (or to have paid under Medicare or Medicaid) a stay at this facility.
•
On 03/11/22, Resident #157 was approved for Medicaid. Notice of discharge was rescinded. SW and Administrator met with the resident and her spouse to discuss options. Both expressed frustration with the facility and were still seeking placement elsewhere.
•
On 03/15/22, a bed offer was received from another skilled nursing facility. Resident #157 was noted as agreeable to discharge to the facility.
•
A North Carolina Department of Health and Human Services (NC DHHS) Notice of Hearing letter dated 03/16/22 revealed a request for a hearing regarding the discharge of Resident #157 was received and indicated the hearing would be held on 04/13/22 at 10:00 AM.
•
A Nurse Practitioner discharge summary progress note for Resident #157 and dated 03/17/22 read in part, Overall, Resident #157's day has been uneventful with no major setbacks. Resident #157 did participate in therapy, has met inpatient rehabilitation goals, and is ready to discharge from rehabilitation to another skilled nursing facility.
•
A nurse progress note dated 03/18/22 revealed Resident #157 discharged to another skilled nursing facility on 03/18/22 at 2:00 PM via facility transport.
•
A NC DHHS Notice of Dismissal letter dated 03/25/22 revealed the hearing scheduled for 04/13/22 concerning Resident #157's discharge from the facility was dismissed due to receiving notification on 03/21/22 that the facility rescinded the NTD issued on 02/28/22.
Resident #157 was unable to be interviewed during the survey.
During an interview on 06/07/22 at 11:05 AM, the Ombudsman revealed they had several discussions with Resident #157's spouse regarding her discharge from the facility. The Ombudsman stated once Resident #157's Medicaid was approved, Resident #157's spouse stated they were both informed by the facility's SW there were no available long-term beds and she would have to transfer to another skilled nursing facility. The Ombudsman explained that Resident #157's spouse visited the resident daily as this facility was in close proximity to his home, but a new facility that was further away would make visiting more difficult. She further explained the spouse expressed the SW had not given the option to remain in this facility long term and insisted that the resident had to transfer to another facility. The Ombudsman revealed the spouse expressed that Resident #157 eventually agreed to the transfer because she had no other options as the SW wore her down.
During an interview on 06/10/22 at 3:26 PM, the Accounts Receivable (AR) staff member recalled having multiple conversations with Resident #157's family member about their balance and Medicaid process. The AR staff member explained Resident #157 had applied for Social Security (SS) benefits prior to applying for Medicaid and the SS benefits would have to be approved before the Medicaid, which was one of the reasons the process took so long. She indicated she was unaware of the exact date that the Medicaid application was first submitted. She added in order to assist Resident #157's family member, she personally called the Medicaid main office to explain the situation with the hopes the Medicaid approval process would be expedited. The AR staff member stated during their conversations the family member was clear about their inability to take Resident #157 home or having the financial resources to pay for her stay at the facility.
During an interview on 06/10/22 at 9:47 AM, the SW revealed the facility had 8 resident halls, 5 were designated for long-term care and 3 were designated for short-term rehabilitation. The SW explained residents and/or their Resident Representative (RR) were informed upon admission if there were any long-term beds available at that time and within 3 days of their admission to the facility, she met with them to explain her role, discuss discharge plans, and answer any questions. She added if during the short-term stay it was determined long-term placement was needed and there were no long-term beds currently available at the facility, she informed the resident and/or their RR, provided them with a list of skilled nursing facilities in the area along with contact numbers and assisted them with finding alternate placement.
This interview with the SW continued. The SW recalled Resident #157 was admitted to the facility for short-term rehabilitation and she had spoken with both Resident #157 and her spouse shortly after her admission. The SW stated during the initial conversation with Resident #157 and her spouse, the spouse expressed he would not be able to care for Resident #157 at home. She reported Resident #157 previously resided at home with her spouse as the primary caregiver. She indicated that because Resident #157 required assistance with all activities of daily living and a mechanical lift for transfers the spouse was unable to provide the level of care she needed. She explained to them both when Resident #157 completed her rehabilitation stay at the facility, she would assist them with finding another skilled nursing facility for Resident #157 to transfer for long-term care. She indicated when the resident's Medicare part A days ended there were no long-term care beds available for the resident to transfer to a semi-private room within the facility. When asked if the resident had the option to remain in the rehabilitation bed until a long term care bed became available, she provided no answer. The SW stated at the time she was seeking placement at another nursing facility for Resident #157 when she was discharged from Medicare part A (2/17/22), the resident had no payor source, her Medicaid application was pending, and she was accruing a balance that couldn't be paid. The SW recalled Resident #157 was a very high-level of care and she submitted referrals to at least 25 facilities with only a few willing to offer a bed due to Resident #157's Medicaid application still pending and no other payor source. The SW discussed the options for placement with both Resident #157 and her spouse and recalled Resident #157 was agreeable to the transfer but her spouse felt the facility was too far of a drive.
During interviews on 06/10/22 at 12:09 PM and 4:13 PM, the Administrator clarified when a resident admitted to the facility for short-term rehabilitation and it was later determined they would need long-term placement, whether or not the resident could remain in the facility would depend on the facility being able to meet the resident's needs and what their payor source was at the time. The Administrator confirmed the resident could remain in the short-term private room until a semi-private room was available. The Administrator recalled when Resident #157 received the Notice of Medicare Non-Coverage (NOMNC) on 02/15/22 indicating Medicare days would be ending on 02/17/22, Resident #157 did not have a payor source available, the Medicaid application process had not yet been started and the spouse was not willing to pay the bill that was accruing. She stated at one point, Resident #157's spouse offered to pay $50.00 toward the balance but then stated he couldn't afford to pay even that and a 30-day discharge notice was issued by the facility on 02/28/22. The Administrator stated Resident #157's Medicaid was finally approved on 03/11/22 and covered Resident #157's stay back to 02/01/22. Both she and the SW spoke with Resident #157 and the spouse but by that point, she recalled they were both unhappy and wanted to proceed with the transfer to another skilled nursing facility. The Administrator was asked if she was aware that a discharge notice with nonpayment as the basis for the discharge was not an acceptable discharge reason when Medicaid was pending. She indicated that at the time, the discharge notice was provided (02/28/22) the Medicaid application had not been submitted. She was unable to provide the date the Medicaid application was submitted but confirmed it was approved on 03/11/22.
2. Resident #156 was admitted to the facility on [DATE] with diagnoses that large cell lymphoma, left heel ulceration, urinary tract infection, and anxiety.
A Nurse Practitioner's (NP) progress note dated 05/03/22 revealed Resident #156 was admitted for rehabilitation following hospitalization and read in part, has been admitted in attempt to help Resident #156 with transfers and mobility. Resident #156 is anxious regarding this and believes this will be futile (useless) within a 2-week timeframe as described by the hospital and states she is unable to bear weight at all. Currently she uses a mechanical lift for transfers and her husband is limited in providing care. She is anxious to start chemotherapy but will need to be able to improve her mobility in order to follow-up with outpatient oncology. Resident #156 without significant outside support. The diagnosis and assessment read in part, Resident #156 has received one cycle of R CHOP (chemotherapy regimen for treating lymphoma) and is scheduled with the Oncologist (physician who specializes in the treatment of cancer) for a follow-up on 05/23/22. Chemotherapy currently on hold secondary to rehabilitation admission. Filgrastim (medication used to treat neutropenia (low white blood cells) caused by cancer medications) 480 micrograms ordered subcutaneously daily times 5 days currently on hold.
A NP discharge summary progress note dated 05/04/22 read in part, Resident #156 was evaluated by therapy; however, therapy plan not instituted secondary to left foot pain and lymphedema (swelling caused by fluid build-up in the arms or legs due to lymphatic blockage). Resident #156 was informed during hospitalization that therapy would involve two weeks with a goal for her to ambulate. Therapy realistically in this time frame would likely be able to improve mobility and transfers; however, ambulation would require additional time. Her insurance/facility require chemotherapy to be held during this time. Resident #156 anxious to start chemotherapy and follow-up with Oncology. She is requesting transfer to a facility in close proximity to her home and cancer center.
The 5-day/Discharge Return not Anticipated Minimum Data Set (MDS) assessment dated [DATE] assessed Resident #156 with intact cognition. The MDS noted the resident's discharge expectations were to discharge to another facility.
A nursing note dated 05/05/22 revealed Resident #156 was transferred to another skilled nursing facility via medical transport.
During a telephone interview on 06/08/22 at 2:57 PM, Resident #156's Resident Representative (RR) revealed Resident #156 was admitted to the facility on [DATE] to receive therapy services while starting chemotherapy in the area with the plans for her to eventually return home. On 05/03/22, the RR came to the facility and spoke with whom he believed was the Social Worker (SW) to inquire on her rehabilitation plans, was told facility staff were currently discussing it in a meeting and she (SW) would follow-up with them after the meeting. As he was speaking to the SW, the RR recalled hearing someone voice concerns over the cost of the chemotherapy medicine but did not know who. The RR stated later that morning (05/03/22), while in the room with Resident #156, the SW came into the room and informed them both Resident #156 would need to transfer to another facility no later than 05/05/22 but never gave them a reason as to why or what facility she would be transferring to. After leaving the facility on 05/03/22, the RR stated they contacted a facility closer to their home who had an available bed and made arrangements for Resident #156's transfer. The RR stated they were initially under the impression Resident #156 would remain at the facility for approximately 2 weeks and it was never their intention or request for her to transfer to another skilled nursing facility so soon.
During an interview on 06/10/22 at 9:47 AM, the SW recalled the day after Resident #156 admitted to the facility on [DATE], facility staff and NP were discussing plans for her chemo treatments, therapy services and what would be best for Resident #156. The SW did not recall speaking to Resident #156 or her RR on 05/03/22 but did recall speaking to them on that following Wednesday (05/04/22) or Thursday (05/05/22) after receiving a call from another skilled nursing facility informing her Resident #156's RR wanted her transferred because the facility was kicking them out. The SW stated she was caught off guard by the phone call and went to Resident #156's room to discuss the phone conversation with them both. The SW stated she never informed them Resident #156 could not remain at the facility and explained it was the decision of Resident #156 and her RR for her to transfer to another skilled nursing facility.
During an interview on 06/10/22 at 12:09 PM, the Administrator revealed they were aware of Resident #156's plans for rehab services and chemotherapy upon her admission to the facility and had already started with a treatment plan. The Administrator stated neither she, the SW, or any member of the team ever informed Resident #156 or her RR they could not remain at the facility.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 5. Resident #79 was admitted to the facility on [DATE] with diagnoses including peripheral vascular disease (a circulatory condi...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 5. Resident #79 was admitted to the facility on [DATE] with diagnoses including peripheral vascular disease (a circulatory condition in which narrowed blood vessels reduce blood flow to the limbs).
Resident #79's admission Minimum Data Set (MDS) dated [DATE] indicated Resident #79 did not have any pressure ulcers.
Review of Resident #79's physician orders entered on 5/11/22 included treatment to the left heel deep tissue pressure area every shift.
Review of Resident #79's Treatment Administration Record revealed the left heel deep tissue pressure ulcer treatment had been signed as completed by nursing staff starting on day shift 5/11/22.
In an interview on 6/8/22 at 10:25 AM MDS Nurse #1 stated the deep tissue pressure ulcer on resident #79's left heel was identified on 5/11/22 and should have been reflected in her admission MDS dated [DATE].
In an interview with the Administrator on 6/10/22 at 5:20 PM, she stated she expected the MDS assessments to be accurate.
4. Resident #16 was admitted to the facility 08/13/21 with a diagnosis of hypertension (high blood pressure).
Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #16 was cognitively intact, required supervision with bed mobility, and had a bed rail that was used as a restraint less than daily.
Review of Resident #16's care plan for positioning last updated 06/08/22 revealed she used grab bars while in bed to maintain as much independence with bed mobility as possible. Interventions included placing grab bars to both sides of the bed and providing an appropriate level of assistance with bed mobility.
An interview with MDS Nurse #2 on 06/09/22 at 03:35 PM revealed Resident #16's bed rails were not used as a restraint and that was a coding error. She stated she thought she just hit the wrong button when she coded the restraint section of the MDS and she would do a modification to reflect the bed rails were not used as restraints.
An interview with the Director of Nursing (DON) on 06/09/22 at 05:01 PM revealed the facility did not use restraints and Resident #16's MDS that reflected bed rails were a restraint was coded incorrectly. She stated she expected the MDS to be coded correctly.
An interview with the Administrator on 06/09/22 at 05:28 PM revealed the facility did not use restraints and Resident #16's MDS that reflected bed rails were a restraint was coded incorrectly. She stated she expected the MDS to be coded correctly.
2. Resident #71 was admitted to the facility on [DATE] with diagnoses including dementia.
Review of the Wound Care Nurse Practitioner (NP) progress notes dated 04/01/22, 04/08/22 and 04/15/22 revealed Resident #71 was assessed for a facility acquired right buttock stage 2 pressure ulcer.
Review of the physician orders for Resident #71 revealed on 04/01/22 a wound treatment was written for a stage 3 pressure ulcer on the right buttock. The order was discontinued on 04/15/22. A new physician order was written on 04/15/22 for a stage 2 pressure ulcer on the right buttock.
Resident #71 was discharge to the hospital on [DATE].
Review of Resident #71's discharge Minimum Data Set (MDS) assessment dated [DATE] identified two facility acquired pressure ulcers, one stage 2, and one stage 3.
During an interview on 06/10/22 at 2:50 PM MDS Nurse #2 confirmed she coded the discharge MDS dated [DATE]. MDS Nurse #2 revealed she did not visually assess Resident #71's wounds or review the progress notes written by the Wound Care NP but only reviewed the physician orders. When she reviewed the physician orders written on 04/01/22 and 04/15/22 she determined Resident #71 had one stage 2 and one stage 3 pressure ulcer on the right buttock. She explained she coded the discharge MDS to reflect a stage 2 and stage 3 facility acquired pressure ulcer and at the time didn't see the discrepancy.
An interview was conducted on 06/10/22 at 4:01 PM with the Wound Care NP. The Wound Care NP stated Resident #71 did not have a stage 3 pressure ulcer prior to being discharged to the hospital and she provided treatment orders for a stage 2 pressure ulcer located on the right buttock.
An interview was conducted on 06/10/22 at 5:25 PM with Director of Nursing (DON). The DON revealed she would expect the MDS nurse review physician orders when coding. The DON also revealed she would expect the MDS coding to reflect Resident #71 had one stage 2 facility acquired pressure when discharge to the hospital.
3. Resident #105 was admitted to the facility 03/21/22 with diagnoses including diabetes mellitus and chronic respiratory failure.
The admission Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #105 was admitted to the facility for rehabilitation with the goal to return home.
The Medical Doctor (MD) discharge summary revealed on 04/08/22 the MD physically assessed Resident #105, reviewed the list of medications, and provided a summary for plans to discharge home.
A physician's order written on 04/08/22 revealed Resident #105 was to be discharge home on [DATE].
Review of the nurse progress note written on 04/10/22 revealed Resident #105 was approved to discharge and escorted to the discharge area to go home with a family member.
The discharge MDS dated [DATE] revealed Resident #105 was discharge to the hospital and not expected to return to the facility.
An interview was conducted on 06/10/22 at 2:45 PM with MDS Nurse #1. MDS Nurse #1 revealed he had signed the discharge MDS dated [DATE] for Resident #105. After reviewing the documentation MDS Nurse #1 stated Resident #105 had a planned discharge to go home and was not sent to the hospital. MDS Nurse #1 revealed a coding error was made and he would modify and resubmit the MDS to reflect the correct discharge status.
An interview was conducted on 06/10/22 at 5:19 PM with the Director of Nursing (DON). The DON revealed it was her expectation the information on the MDS was coded correct for residents. The DON confirmed the discharge MDS should reflect Resident #105's discharge status to the community and was a coding error.
Based on record review and staff interviews, the facility failed to accurately code Minimum Data Set (MDS) assessments in the areas of wandering behavior, pressure ulcers, discharge, and restraints for 5 of 34 sampled residents reviewed for MDS accuracy (Residents #66, #71, #105, #16, and #79).
Findings included:
1. Resident #66 was admitted to the facility on [DATE] with multiple diagnoses that included anxiety and depression.
The quarterly MDS assessment dated [DATE] assessed Resident #66 with moderate impairment in cognition. He required extensive assistance of one staff member with locomotion off the unit and wandered daily during the MDS assessment period.
Review of the staff progress notes for Resident #66 for April 2022 revealed no documented entries of wandering behavior.
On 06/06/22 at 11:59 AM, Resident #66 was observed lying in bed, alert and well-groomed. Resident #66 would not verbally respond during conversation and made no attempts to get up out of bed unassisted.
On 06/07/22 at 08:31 AM, Resident #66 was observed well-groomed, sitting in his wheelchair in the dining room/common area eating his breakfast.
On 06/07/22 at 9:28 AM, Resident #66 was observed sitting in his wheelchair in the dining room/common area, watching staff as they walked down the hall.
During an interview on 06/10/22 at 9:47 AM, the Social Worker (SW) revealed she was responsible for completing the MDS section related to behaviors. The SW confirmed she completed Resident #66's MDS assessment dated [DATE] and explained when she coded wandering as occurring daily for Resident #66, she based that off his normal behavior which was to propel throughout the halls of the facility. The SW confirmed the MDS was coded inaccurately for wandering and should have reflected he had no wandering behavior during the MDS assessment period.
During an interview on 06/10/22, the Administrator explained Resident #66 liked to propel throughout the facility and did not exit-seek, invade the privacy of other residents, or put himself in harm's way. The Administrator stated the MDS assessment dated [DATE] that indicated Resident #66 wandered daily was a coding error and it was her expectation for MDS assessments to be accurate.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
PASARR Coordination
(Tag F0644)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to request a Preadmission Screening and Resident Review (PASRR)...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to request a Preadmission Screening and Resident Review (PASRR) review for a resident with a new mental health diagnosis for 1 of 2 sampled residents reviewed for PASRR (Resident #84).
Findings included:
Resident #84 was admitted to the facility on [DATE] with diagnoses that included non-traumatic brain dysfunction, Parkinson's disease, anxiety, depression, and schizophrenia.
The admission Minimum Data Set (MDS) dated [DATE] revealed Resident #84 was not currently considered by the state Level II PASRR process to have a serious mental illness and/or intellectual disability.
Review of the undated North Carolina Medicaid Uniform Screening Tool (NC MUST) document revealed Resident #84 had a Level 1 PASRR effective 04/19/21.
Review of Resident #84's list of cumulative diagnoses contained in his medical record revealed a new diagnosis of unspecified psychosis not due to a substance or known physiological condition was added on 01/10/22.
During an interview on 06/10/22 at 9:47 AM, the Social Worker (SW) revealed she was unaware of the regulation requirement to request a PASRR review for any resident with a new mental health diagnosis. The SW confirmed she had not requested a Level II PASRR evaluation for Resident #84.
During an interview on 06/10/22 at 12:09 PM, the Administrator confirmed knowledge of the regulation requirement to request a Level II PASRR review when a resident had a significant change in condition or new mental health diagnosis. The Administrator stated the SW would be the person responsible for requesting Level II PASRR reviews when indicated.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff and resident interviews, the facility failed to invite residents to participate and provide input ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff and resident interviews, the facility failed to invite residents to participate and provide input in care plan meetings for 2 of 3 sampled residents (Resident #103 and Resident #79). This practice had the potential to affect other residents.
Findings included:
1. Resident #103 was admitted to the facility on [DATE].
Resident # 103's care plan was initiated on 3/31/22.
The admission Minimum Data Set (MDS) dated [DATE] revealed Resident #103 was cognitively intact for daily decision making.
Review of Resident #103's electronic medical record (EMR) revealed a care plan meeting signature sheet. This document indicated Resident #103's care plan meeting was held on 4/20/22 and was not signed by the resident.
Review of Resident#103's progress notes revealed no documentation to indicate he had been invited to his care plan meeting.
During an interview on 6/06/22 at 10:53 AM, Resident #103 revealed he had not been invited to a care plan meeting.
The Social Worker (SW) was interviewed on 6/10/22 at 9:47 AM. She revealed she prepared care plan invitation letters for the care plan meetings each week. The receptionist mailed the letters to the families and gave an invitation to alert and oriented residents. The SW indicated she and the receptionist had miscommunicated and Resident #103 did not receive an invitation to the care plan meeting. She stated Resident #103 should have been invited to attend his care plan meeting.
An interview was conducted with the Administrator on 6/10/22 at 5:20 PM. She stated it was her expectation that residents were invited to attend care plan meetings.
2. Resident #79 was admitted to the facility on [DATE].
Resident #79's care plan was initiated on 5/4/22.
The admission MDS dated [DATE] revealed Resident #79 was cognitively intact for daily decision making.
Review of Resident #79's electronic medical record (EMR) revealed a care plan meeting signature sheet. This document indicated Resident #79's care plan meeting was held on 5/25/22 and was not signed by the resident.
Review of Resident #79's EMR revealed no progress notes to indicate she was invited to her care plan meeting.
During an interview on 6/06/22 at 4:08 PM, Resident #79 stated she had not been invited to a care plan meeting.
The Social Worker was interviewed on 6/10/22 at 9:47 AM. She revealed she prepared care plan invitation letters for the care plan meetings each week. The receptionist mailed the letters to the families and gave an invitation to alert and oriented residents. The SW indicated she and the receptionist had miscommunicated and Resident #79 did not receive an invitation to the care plan meeting. She stated Resident #79 should have been invited to attend her care plan meeting.
An interview was conducted with the Administrator on 6/10/22 at 5:20 PM. She stated it was her expectation that alert and oriented residents were invited to attend care plan meetings.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff and Physician interviews the facility failed to provide services according to Physician orders ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff and Physician interviews the facility failed to provide services according to Physician orders for the care of a resident with lower extremity edema (swelling) for 1 of 5 residents reviewed for quality of care (Resident #85).
Findings included:
a. Resident #85 was admitted to the facility 12/19/18 with diagnoses including renal insufficiency (a condition where the kidneys don't filter properly), diabetes, and hypertension (high blood pressure).
Resident #85 had a Physician order dated 09/01/21 for lasix (a diuretic) 20 milligrams (mg) 2 tablets one time a day for edema (swelling).
Review of a Physician's progress note dated 03/17/22 revealed Resident #85 was seen for an acute visit per nursing request for multiple medical issues, including increased lower extremity edema. The progress note stated to continue lasix 40mg in the morning, add lasix 20mg in the evening, check baseline laboratory work, and monitor Resident #85 clinically.
Resident #85 had a Physician order dated 03/17/22 for lasix 20mg one time a day in the evening for fluid.
Review of Physician orders revealed an order for weekly weights dated 03/22/22.
Weights for April 2022 through June 2022 were as follows:
04/01/22 182 pounds
04/18/22 182 pounds
05/01/22 178.4 pounds
05/02/22 174.2 pounds
05/16/22 170.2 pounds
05/30/22 170 pounds
06/01/22 170 pounds
Resident #85's weekly weight was blank on the April 2022 Medication Administration Record (MAR) for 04/04/22.
Resident #85's care plan for hypertension last updated 05/03/22 revealed she was at risk for complications of hypertension and interventions included educating her family about the importance of maintaining a normal weight and administering antihypertensive medication as ordered.
Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #85 was severely cognitively impaired, had not had any weight loss or weight gain, and received a diuretic 7 out of 7 days during the look back period.
Review of April 2022, May 2022, June 2022 MARs revealed weekly weights were documented as 9 (which means other/see nurses' notes) on 04/11/22, 04/25/22, 05/09/22, 05/23/22, and 06/06/22.
Review of the nurse's notes coded as 9 did not contain Resident #85's weights.
An interview with Nurse #5 who worked with Resident #85 on 04/04/22, 04/11/22, 04/25/22, 05/09/22, 05/23/22, and 06/06/22 revealed the MAR was blank or charted as 9 because the weight had not been obtained. She stated The Transportation Aide did weights and if the weights had not been done, she had been told (she could not remember by whom) to document 9 on the MAR.
During an interview with the Director of Nursing (DON) on 06/08/22 she confirmed she was unable to provide any additional weight documentation for Resident #85. She stated the weight had not been obtained if the MAR was blank or had a 9 charted. The DON stated weights should be obtained as ordered.
A follow-up interview with the DON on 06/09/22 at 09:06 AM revealed the nurse assigned to the resident was responsible for notifying the Nurse Aide (NA) the resident needed to be weighed. She stated if the NA was unable to obtain the weight they should notify the nurse and if the nurse was unable to obtain the weight, he or she should notify management. The DON stated a problem with obtaining weights had been identified in the past and different approaches to ensuring the weights were obtained had been utilized, such as having the Transportation Aide assist with weights or changing scheduled days for daily/weekly weights. She stated no concerns were identified with obtaining weights in April 2022 and May 2022.
An interview with the Transportation Aide on 06/09/22 at 10:04 AM revealed he tried to help with obtaining weights when he had time. He explained he got a list from the Unit Secretary each week with the names of who needed a daily weight, a weekly weight, or a monthly weight. The Transportation Aide stated he worked on obtaining weights when he wasn't doing transports. He stated if he was not able to obtain the weights on the list he notified the Unit Secretary and she notified management. The Transportation Aide said there were quite a few times he was unable to obtain weights due to having transports scheduled.
An interview with the Unit Secretary on 06/09/22 at 10:17 AM revealed she gave the Transportation Aide a list of weights once a week of who needed a daily, weekly, or monthly weight. She stated he notified her if he was unable to complete the weights and then she notified the DON of who was not weighed.
An interview with the Physician on 06/09/22 at 12:28 PM revealed he expected weights to be obtained as ordered.
An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected weights to be obtained as ordered.
b. Review of Resident #85's Physician orders revealed an order for compression stockings to be applied in the morning and removed at bedtime dated 09/03/21.
Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #85 was severely cognitively impaired and received a diuretic 7 out of 7 days during the look back period.
An observation of Resident #85 on 06/06/22 at 11:41 AM revealed she was sitting in her wheelchair and no compression stockings were in place. Edema was noted to both lower legs and feet.
An observation of Resident #85 on 06/07/22 at 10:45 AM revealed she was lying in bed and no compression stockings were in place.
An observation of Resident #85 on 06/07/22 at 01:16 PM revealed she was sitting in her wheelchair and no compression stockings were in place. Edema was noted to both lower legs and feet.
An observation of Resident #85 on 06/08/22 at 02:12 PM revealed she was sitting in her wheelchair and no compression stockings were in place. Edema was noted to both lower legs and feet.
Review of Resident #85's June 2022 Medication Administration Record (MAR) revealed her compression stockings were charted as being in place as ordered on 06/06/22, 06/07/22, and 06/08/22.
An interview with Nurse #5 on 06/08/22 at 04:02 PM confirmed she cared for Resident #85 on 06/06/22, 06/07/22, and 06/08/22. Nurse #5 stated she did not personally apply Resident #85's compression hose on 06/06/22, 06/07/22, and 06/08/22 and she did not know if Resident #85 had compression stockings in place or not.
An interview with the Director of Nursing (DON) on 06/08/22 at 04:35 PM revealed she expected nurses to follow Physician orders, and if a resident had an order for compression stockings they should be in place as ordered.
An interview with the Physician on 06/09/22 at 12:28 PM revealed he expected compression stockings to be in place as ordered. He stated if there was an issue that the resident would not wear the compression stockings, did not like the compression stockings, or any other reason the compression stockings were not being worn he would like to be notified so the order could be discontinued if appropriate.
An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected compression stockings to be in place as ordered by the Physician, or there should be a nurse's note stating why the compression stockings were not in place.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pressure Ulcer Prevention
(Tag F0686)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to complete weekly skin assessments for 1 of 5 residents reviewe...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to complete weekly skin assessments for 1 of 5 residents reviewed for pressure ulcers (Resident #71).
The findings included:
Resident #71 was admitted to the facility on [DATE] with diagnoses including dementia.
Review of the Wound Care Nurse Practitioner (NP) progress notes for Resident #71 revealed treatments were in place for a facility acquired stage 2 pressure ulcer located on the right buttock. The Wound Care NP treatments for the ulcer started on 02/04/22.
The comprehensive care plan identified a current pressure ulcer to the buttock and risk for development of additional pressure ulcers due to the decreased ability to reposition, incontinence, and a history of ulcers. Interventions included weekly full body skin assessments initiated on 02/08/22.
The weekly skin assessments revealed none were documented as having been completed for the following weeks: 03/06/22, 04/24/22, 05/01/22, 05/08/22, and 05/22/22.
Review of the discharge Minimum Data Set (MDS) dated [DATE] assessed Resident #71 as having moderately impaired cognition and needing extensive assistance with bed mobility, transfers, and toilet use. The MDS documentation identified two facility acquired pressure ulcers, one stage 2 and one stage 3.
An interview was conducted on 06/10/22 at 4:39 PM with Nurse #2 who's assignment today included Resident #71. Nurse #2 revealed she usually was scheduled to complete two or three skin assessments for residents on the days she worked and was able to complete the ones she was responsible for. Nurse #2 revealed the nurses were responsible for their assigned skin assessments and didn't know why it wasn't consecutively done for Resident #71.
During an interview on 06/10/22 at 5:27 PM the Director of Nursing (DON) confirmed every resident was scheduled to have a weekly skin check. The DON revealed it was her expectation the nurses complete the weekly skin checks on their assignment and should have been done for Resident #71.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and resident, staff, and Physician interviews the facility failed to follow the standing o...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and resident, staff, and Physician interviews the facility failed to follow the standing order for the use of supplemental oxygen for 1 of 1 resident reviewed for respiratory care (Resident #16).
Findings included:
Resident #16 was admitted to the facility 08/13/21 with diagnoses including asthma and chronic obstructive pulmonary disease (abbreviated as COPD and meaning a condition involving constriction of the airways and difficulty breathing).
Resident #16 had a Physician order dated 08/13/21 to follow facility standing orders.
The facility's standing order for supplemental oxygen use reads as, for shortness of breath or oxygen saturation (the amount of oxygen in the blood) less than 90% on room air, elevate the head of the bed, document oxygen saturation, and start oxygen. Increase oxygen until oxygen saturation is greater then or equal to 90%. Do not exceed 4 liters per minute. Call Physician. If not in distress wait until office hours with vital signs, oxygen saturation, and assessment. Write an order if oxygen is to continue.
Review of Resident #16's Physician orders revealed no order for oxygen use.
The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #16 was cognitively intact and used oxygen.
Review of the respiratory care plan last updated 06/08/22 revealed Resident #16 had COPD. Interventions included monitoring for signs or symptoms of acute respiratory insufficiency including anxiety, confusion, and restlessness; and administering oxygen therapy as ordered by the Physician.
An observation of Resident #16 on 06/06/22 at 10:39 AM revealed she had oxygen in place at 3 liters per minute via nasal cannula (a tube in the nose).
An interview with Resident #16 on 06/06/22 at 10:39 AM revealed she usually wore oxygen continually and thought she was to receive oxygen at 2 liters per minute. She stated she was not sure how long she had been using oxygen in the facility.
An observation of Resident #16 on 06/07/22 at 10:44 AM revealed she had oxygen in place at 4 liters per minute via nasal cannula.
An observation of Resident #16 on 06/07/22 at 01:41PM revealed she had oxygen in place at 4 liters per minute via nasal cannula.
An observation of Resident #16 on 06/08/22 at 08:56 AM revealed she had oxygen in place at 4 liters per minute via nasal cannula.
The nurse caring for Resident #16 on 06/06/22, 06/07/22, and 06/08/22 was unavailable for interview during the investigation.
An interview with the Physician on 06/09/22 at 12:57 PM revealed nursing should have obtained an order for oxygen use when oxygen was applied. He stated Resident #16 also needed to be monitored after the supplemental oxygen was applied by checking her oxygen saturation to see if the oxygen was effective for her.
An interview with the Director of Nursing (DON) on 06/09/22 at 05:01 PM revealed Resident #16 should have had an order for oxygen when it was applied.
An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected nursing to obtain a Physician order when placing residents on oxygen.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0810
(Tag F0810)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff interviews the facility failed to provide adaptive equipment for 1 of 2 residents...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff interviews the facility failed to provide adaptive equipment for 1 of 2 residents who was determined to need a maroon spoon (a spoon with a shallow bowl that limits the amount of food placed on the spoon) reviewed for adaptive equipment (Resident #11).
Findings included:
Resident #11 was admitted to the facility 04/27/11 with a diagnosis of dysphagia (difficulty swallowing).
Review of Physician orders revealed an order dated 11/27/19 for Resident #11 to receive a puree diet (food that is cooked to a paste consistency) with thin liquids and a maroon spoon.
A quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #11 was severely cognitively impaired, required supervision assistance with eating, had no weight loss, and received a mechanically altered diet.
The care plan for nutrition last updated 06/02/22 revealed Resident #11 received a mechanically altered diet and interventions included reminding her to take her time eating and providing a maroon spoon with meals.
An observation of Resident #11's lunch meal tray on 06/06/22 at 01:31 PM revealed a prepacked sleeve of plasticware was on the resident's tray and contained a spoon, a knife, and a fork. An observation of Resident #11's meal ticket at the same date and time revealed she was to receive a maroon spoon. No maroon spoon was observed to be on Resident #11's meal tray.
An observation of Resident #11 on 06/06/22 at 01:32 PM revealed she was feeding herself with a regular plastic spoon and was taking bites so large the food was hanging off the spoon.
During an interview with Activity Assistant #1 on 06/06/22 at 01:33 PM she confirmed she set-up Resident #11's lunch meal tray and there was no maroon spoon on Resident #11's tray. She stated she did not notice Resident #11's meal ticket stated she was to receive a maroon spoon. During the interview Activity Assistant #1 called the kitchen to ask about the maroon spoon for Resident #11's meal tray and was told by a dietary staff member the kitchen did not have any maroon spoons to send to the hall.
An interview with Dietary Aide #1 on 06/07/22 at 08:52 AM revealed she was the dietary staff member responsible for checking meal trays for accuracy before they left the kitchen for the lunch meal on 06/06/22. She stated she knew Resident #11 should have received a maroon spoon on her tray but there were no maroon spoons to send. Dietary Aide #1 stated she did not notify the Assistant Dietary Manager that there was no maroon spoon to send on Resident #11's meal tray.
An interview with the Assistant Dietary Manager on 06/07/22 at 09:04 AM revealed she was acting as the Dietary Manager until a permanent Dietary Manager was hired. She explained the dietary aide at the beginning of the tray line put adaptive equipment on the meal tray and sent the tray to the dietary aide at the end of the line. The Assistant Dietary Manager stated the dietary aide at the end of the line checked the tray for accuracy and loaded it onto the meal cart. She stated it was a frequent problem that maroon spoons got thrown away but the kitchen did have maroon spoons available on 06/06/22 for the lunch meal and she felt it was not placed on Resident #11's meal tray because prepackaged utensils were used and the maroon spoon was overlooked. The Assistant Dietary Manager stated if adaptive meal equipment was ordered for a resident the resident should receive the adaptive equipment.
During an interview with the Speech Therapist (ST) on 06/08/22 at 09:12 AM she confirmed the recommendation for Resident #11 to receive a maroon spoon on her meal tray came from the speech therapy department and was still an active order. She stated the maroon spoon was important for Resident #11 because she took very large consecutive bites and it gave her the independence to feed herself but decreased the amount of food she was able to put in her mouth at a time. The ST stated because the maroon spoon cut down on the amount of food Resident #11 was able to put in her mouth it decreased the risk of choking. She stated residents with orders for adaptive meal equipment should receive the equipment on their meal trays.
An interview with the Director of Nursing (DON) on 06/09/22 at 05:01 PM revealed she expected residents to receive adaptive equipment on their meal tray as ordered.
An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected residents to receive adaptive equipment on their meal tray as ordered.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to maintain an accurate Medication Administration...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to maintain an accurate Medication Administration Record (MAR) for applying compression stockings for 1 of 5 residents reviewed for unnecessary medications (Resident #85).
Findings included:
Resident #85 was admitted to the facility with diagnoses of hypertension (high blood pressure), diabetes, and renal insufficiency (a condition in which the kidneys do not filter properly).
Review of Resident #85's Physician orders revealed an order for compression stockings to be applied in the morning and removed at bedtime dated 09/03/21.
Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #85 was severely cognitively impaired and received diuretics 7 out of 7 days during the look back period.
An observation of Resident #85 on 06/06/22 at 11:41 AM revealed she was sitting in her wheelchair and no compression stockings were in place.
An observation of Resident #85 on 06/07/22 at 10:45 AM revealed she was lying in bed and no compression stockings were in place.
An observation of Resident #85 on 06/07/22 at 01:16 PM revealed she was sitting in her wheelchair and no compression stockings were in place.
An observation of Resident #85 on 06/08/22 at 02:12 PM revealed she was sitting in her wheelchair and no compression stockings were in place.
Review of Resident #85's June 2022 Medication Administration Record (MAR) revealed her compression stockings were charted as being in place as ordered on 06/06/22, 06/07/22, and 06/08/22.
An interview with Nurse #5 on 06/08/22 at 04:02 PM confirmed she cared for Resident #85 on 06/06/22, 06/07/22, and 06/08/22. Nurse #5 stated she did not personally apply Resident #85's compression hose on 06/06/22, 06/07/22, and 06/08/22 and she did not know if Resident #85 had compression stockings in place or not. She stated she signed the MAR as the compression stockings being in place out of habit.
An interview with the Director of Nursing (DON) on 06/08/22 at 04:35 PM revealed if Resident #85's MAR was initialed as compression stockings being in place, the resident should have been wearing the compression stockings. She stated it was the nurse's responsibility to follow-up and make sure the compression stockings were in place when initialing the MAR.
An interview with the Physician on 06/09/22 at 12:28 PM revealed he expected compression stockings to be in place as ordered. He stated if there was an issue that the resident would not wear the compression stockings, did not like the compression stockings, or any other reason the compression stockings were not being worn he would like to be notified so the order could be discontinued if appropriate.
An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected compression stockings to be in place if nurses were documenting they were applied as ordered, or there should be a nurse's note stating why the compression stockings were not in place.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0561
(Tag F0561)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #38 was admitted to the facility 05/10/10 with diagnoses including stroke.
Review of the annual Minimum Data Set (M...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #38 was admitted to the facility 05/10/10 with diagnoses including stroke.
Review of the annual Minimum Data Set (MDS) dated [DATE] revealed Resident #38 was cognitively intact and required physical assistance of one staff member with part of the bathing activity. The MDS indicated Resident #38 had no rejection of care during the lookback assessment period.
Review of the activities of daily living (ADL) care plan last updated 04/09/22 revealed Resident #38 required extensive assistance with bathing.
The Nurse Aide (NA) Master Shower Schedule (MSS) revealed Resident #38 was scheduled to receive her showers on Mondays and Thursdays during the hours of 03:00 PM to 11:00 PM. The MSS indicated the shower team was scheduled to perform Resident #38's shower on Mondays. Resident #38's showers for Thursdays were not scheduled to be completed by the shower team.
Review of NA bathing documentation reports provided by the facility for Resident #38 for May 2022 and June 2022 revealed the following:
May: A shower was documented as being provided on 05/02/22. Bed baths were documented as being provided 05/03/22, 05/14/22, and 05/18/22.
June: A bed bath was documented as being provided 06/03/22. A shower was documented as being provided 06/06/22.
An interview with NA #1 on 06/07/22 at 03:30 PM revealed she usually worked the 07:00 AM to 03:00 PM shift but also worked the 03:00 PM to 11:00 PM shift at times and cared for Resident #38. She stated there were times when she was assigned 28 residents. NA #1 stated when she was assigned that many residents she was unable to provide showers as scheduled. She stated she would try to provide a bed bath when she knew she was not going to be able to provide a shower. NA #1 stated the nurses were aware that showers often did not get done as scheduled.
An interview with NA #8 on 06/09/22 at 02:00 PM revealed she worked the 03:00 PM to 11:00 PM shift and frequently cared for Resident #38. She stated there were times when there were only 3 to 4 NAs for the entire 03:00 PM to 11:00 PM shift (she was unable to provide an exact number of residents on her assignment when there only 3 to 4 NAs for the entire facility) and when staffing was that short she had to prioritize care, by ensuring by residents received incontinence care and feeding assistance. NA #8 stated she documented that a shower was given if she was able to provide a shower, but there were frequently times when she was not able to get scheduled showers done and if she was unable to provide showers she notified the nurse.
An interview with Resident #38 on 06/09/22 at 06:02 PM revealed she was supposed to receive 2 showers a week and she often did not receive her showers. She stated she preferred showers over bed baths and would like to receive 2 showers a week.
A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 05:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed an issue had been identified with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between NAs and shower team and the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an Active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed.
During a follow-up interview on 06/10/22 at approximately 06:30 PM, the Administrator stated the PIP related to showers was started on 02/01/22, was last reviewed at a Quality Assurance and Performance Improvement (QAPI) meeting on 04/18/22, and was ongoing.
3. Resident #28 was admitted to the facility on [DATE] with diagnoses including dementia.
The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #28 was cognitively intact. Resident #28 required extensive assistance with personal hygiene and physical assistance by 1-person with bathing. The MDS also indicated Resident #28 had no rejection of care behaviors during the lookback period.
Resident #28's care plan identified her as having a self-care deficit related to limited mobility, impaired vision, and needed extensive assistance for activities of daily living. The goals included Resident #28 would receive assistance from staff with all aspects of daily care to ensure her needs were met. Interventions initiated on 09/16/20 included staff to assist with personal hygiene and indicated Resident #28's bathing preference was to receive showers.
Review of the Nurse Aide staff documentation from March through June 2022 revealed Resident #28's showers were scheduled on Tuesday and Friday during day shift. Based on the recorded showers one shower had been given on 04/26/22.
During an interview on 06/09/22 at 10:35 AM Resident #28 revealed her shower days were scheduled on Tuesday and Friday but she couldn't remember when her last shower was given. Resident #28 revealed when she doesn't get a shower, she doesn't get a bed bath either. Resident #28 revealed she had to ask Nurse Aide (NA) staff for help wiping her off and used the bathroom sink to clean her face. Resident #28 stated she wanted her showers as scheduled and it use to be the NA would give her shower regularly but that doesn't happen anymore. Resident #28 revealed she had given up on asking about her showers and stated nothing was done when she did. Resident #28 revealed the facility does have staff that come to give showers but if you weren't on their list, you didn't get one.
An interview was conducted on 06/07/22 at 03:30 PM with NA #1. NA #1 was assigned to work on 06/06/22 on the hall Resident #28 resided. NA #1 revealed she was scheduled to work on day shift and had worked for the facility approximately one year. NA #1 revealed on 06/06/22 she was assigned 28 residents along with two nurses and stated she didn't even look at which residents were scheduled a shower. NA #1 stated staffing was horrible, and her typical assignment was 20 or more residents, and she does what she can to provide care. NA #1 revealed she does try to give a bed bath by wiping down the residents face, under arms, and peri-area. NA #1 revealed the facility tried to keep five NA staff scheduled which gave each approximately 20 to 21 residents but that didn't always happen. NA #1 revealed the shower team does a lot of the residents showers who require 2-person assistance with bathing.
An interview was conducted on 06/10/22 at 5:34 PM with the Administrator and Director of Nursing (DON). It was shared Resident #28 didn't receive consistent bathing on the days her preferred showers were scheduled. The Administrator stated they recognized residents not receiving their showers was a concern and implemented a shower team in January 2022. The DON revealed the shower team comes 3 to 4 days a week and one staff on Sunday to do showers. The Administrator revealed with showers being an ongoing concern additional support staff were hired including paid feeding assistants. The Administrator stated the facility was ongoing to address missed showers and ask NA staff communicate if they couldn't provide a resident's shower. The Administrator stated she may be looking into extending the shower teams hours.
Based on record review, observations, resident and staff interviews, the facility failed to provide residents with their preferred method of bathing and number of showers per week (Residents #47, #38, #28, and #18) and failed to accommodate a resident's request to be assisted out of bed at their preferred time of day (Resident #87) for 5 of 15 residents reviewed for choices and Activities of Daily Living (ADL).
Findings included:
1. Resident #47 was admitted to the facility on [DATE] with multiple diagnoses that included malignant neoplasm of the colon and anxiety.
The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #47 with moderate impairment in cognition. He required physical assistance of one staff member with part of the bathing activity and displayed no rejection of care during the MDS assessment period.
Review of Resident #47's care plans, last reviewed/revised on 04/29/22, revealed a plan of care that addressed an ADL self-care performance deficit related to fatigue status post gastrointestinal surgery. Interventions included: allow me plenty of time to complete tasks, I require extensive assistance with dressing and undressing, offer me choices in my daily care, and I prefer showers.
The Nurse Aide (NA) Master Shower Schedule (MSS) provided by the facility, dated 01/25/22, was reviewed. The MSS indicated the shower team assignments were scheduled for Monday, Tuesday and Wednesday and noted in bold. Resident #47 was scheduled to receive his showers on Wednesdays and Saturdays during the hours of 3:00 PM and 11:00 PM and was not listed in bold to indicate his showers would be completed by the shower team.
Review of the NA bathing documentation reports provided by the facility for Resident #47 for the period April 2022 to June 2022 revealed the following:
•
April: Showers were documented as provided on 04/02/22, 04/20/22, and 04/30/22. There were no bed baths documented as provided.
•
May: Bed baths were documented as provided on 05/04/22, 05/05/22, and 05/28/22. There were no showers documented as provided.
•
June: There was no bathing activity documented as provided.
During an observation and interview on 06/06/22 at 11:18 AM, Resident #47 was sitting up in his wheelchair with visible beard stubble and no obvious body odor. Resident #47 was unaware how many showers he was scheduled to receive per week and could not recall when he last received a shower but stated he had not had one since his last doctor's visit over a month ago. Resident #47 voiced he preferred showers in lieu of a bed bath and would like to receive one shower per week on Friday evenings.
During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #47's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall.
During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #47's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation. NA #2 stated if she was able to provide some of the residents on her assignment with their scheduled showers, she chose the residents who had gone the longest without receiving a shower.
During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #47's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas.
A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. The Administrator and DON both confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between the NAs and shower team, the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed.
During a follow-up interview on 06/10/22 at approximately 6:30 PM, the Administrator stated the Performance Improvement Plan related to showers was started on 02/01/22, last reviewed at a QAPI (Quality Assurance and Performance Improvement) meeting on 04/18/22 and was ongoing.
2. Resident #87 was admitted to the facility on [DATE] with multiple diagnoses that included cerebral infarction (stroke).
The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #87 with moderate impairment in cognition. She required total staff assistance of two staff members with transfers and displayed no rejection of care during the MDS assessment period.
Review of Resident #87's care plans, last reviewed/revised on 05/25/22, revealed a plan of care that addressed an altered ADL self-care performance deficit and altered mobility status with low activity intolerance. Interventions included: required total assistance of 2 staff members with transfers using a mechanical lift and totally dependent on staff for lower body dressing.
During an interview on 06/06/22 at 10:45 AM, Resident #87 revealed she engaged her call light this morning at 7:00 AM to request staff assistance with getting up out of bed and into her wheelchair. She could not recall the exact time her call light was answered but indicated the staff member turned off the call light, stated they were busy and would be back to assist her out of bed before lunch. Resident #87 voiced she preferred to be up out of bed right after breakfast but usually did not get assistance until mid-morning or just before lunch.
A follow-up interview and observation was conducted with Resident #87 on 06/08/22 at 10:25 AM. Resident #87 was lying in bed and stated she had engaged her call light to request assistance to get out of bed but staff had turned it off. Resident #87 voiced she did not like lying in bed until noon and wanted to up in her wheelchair so she could go out into the facility. Resident #87 stated she felt isolated and forgotten about when left in the bed.
During an interview on 06/09/22 at 2:27 PM, Nurse Aide (NA) #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA #2 confirmed Resident #87 preferred to be up out of bed after breakfast and she tried her best to accommodate her preference but when she was the only NA assigned to the hall, it might take her a little longer to provide assistance.
During an interview on 06/09/22 at 4:41 PM, NA #6 revealed she was routinely assigned to Resident #87's hall with anywhere from 20 to 27 residents on her assignment. NA #6 explained when short-staffed and assigned 20 or more residents, she focused on keeping the residents safe, dry and fed. NA #6 confirmed Resident #87 preferred to be up out of bed right after breakfast and would yell out for staff if they were not there to assist her right when she expected.
A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The Administrator and DON both stated they would never want any resident to feel isolated or forgotten about and were not aware Resident #87 felt that way. The DON agreed Resident #87 should be assisted out of bed at her preferred time of day and explained it was likely the NA was waiting on another staff member to assist them with transferring Resident #87 since she required the use of a mechanical lift for transfers. The DON stated a resident's preference should be accommodated if at all practicable.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #85 was admitted to the facility 12/19/18 with a diagnosis of non-Alzheimer's dementia.
The care plan for activitie...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #85 was admitted to the facility 12/19/18 with a diagnosis of non-Alzheimer's dementia.
The care plan for activities of daily living (ADL) last updated 05/03/22 revealed Resident #85 had an ADL self-care performance deficit related to weakness and chronic shoulder pain, required total assistance with transfers using a mechanical lift, and was to receive her showers Tuesdays and Fridays on the 07:00 AM to 03:00 PM shift.
Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #85 was severely cognitively impaired, was totally dependent for transfers, and required the physical assistance of one person in part of the bathing activity.
The Nurse Aide (NA) Master Shower Schedule (MSS) provided by the facility indicated Resident #85 was scheduled to receive her showers Tuesdays and Fridays during the 07:00 AM to 03:00 PM shift. The MSS indicated the shower team was scheduled to perform Resident #85's shower on Tuesdays. Resident #85's showers for Fridays were not scheduled to be completed by the shower team.
Review of NA bathing documentation reports provided by the facility for Resident #85 for May 2022 revealed a shower was documented as being provided 05/06/22, 05/10/22, and 05/24/22. It was documented Resident #85 refused a shower 05/29/22. Bed baths were documented as being provided 05/03/22, 05/04/22, 05/17/22, and 05/31/22.
An observation on 06/06/22 at 03:43 PM of Resident #85 revealed she was sitting up in her wheelchair and her hair appeared greasy.
An interview with NA #3 on 06/09/22 at 02:45 PM revealed she frequently worked with Resident #85 and her assignment was anywhere from 20 to 22 residents, with 28 residents on occasion. She stated when she had so many residents she could not get all her showers done. NA #3 stated when she was assigned that many residents she tried to focus on making sure residents were safe, received incontinence assistance, and had their call lights answered.
An interview with NA #7 on 06/10/22 at 03:03 PM revealed she worked with Resident #85 from time to time. She stated there were shifts when she was assigned 28 residents and she was not able to get showers done when she had that many residents to care for. NA #7 stated she had to prioritize care when she had such a heavy assignment and tried to focus on making sure residents were fed and received incontinence care.
A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 05:16 PM. Both the Administrator and DON confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed an issue had been identified with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between NAs and shower team and the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an Active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed.
During a follow-up interview on 06/10/22 at approximately 06:30 PM, the Administrator stated the PIP related to showers was started on 02/01/22, was last reviewed at a Quality Assurance and Performance Improvement (QAPI) meeting on 04/18/22, and was ongoing.
Based on observations, record review, resident and staff interviews, the facility failed to provide showers or bed baths as scheduled for 4 of 13 sampled residents (Residents #46, #84, #87, and #85) reviewed for Activities of Daily Living (ADL).
Findings included:
1. Resident #46 was admitted to the facility on [DATE] with diagnoses that included chronic atrial fibrillation (abnormal heartbeat), respiratory failure, chronic pain, and macular degeneration (eye disease that causes vision loss).
The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #46 with intact cognition. Resident #46 required physical assistance of one staff member, limited to transfer only, for bathing and displayed no rejection of care during the MDS assessment period.
Review of Resident #46's care plans, last reviewed/revised on 04/29/22, revealed a plan of care that addressed an ADL self-care performance deficit related to gradual decline in physical function due to diagnoses of atrial fibrillation, back pain, and mild cognitive impairment. Interventions included: I require staff assistance with grooming and personal hygiene, extensive staff assistance required with transfers using stand/pivot method, and monitor/document/report to MD as needed any changes, potential for improvement, reasons for self-care deficit, and decline in function.
The Nurse Aide (NA) Master Shower Schedule (MSS) provided by the facility, dated 01/25/22, was reviewed. The MSS indicated the shower team assignments were scheduled for Monday, Tuesday and Wednesday and noted in bold. Resident #46 was scheduled to receive her showers on Mondays and Thursdays and was not listed in bold to indicate her showers would be completed by the shower team.
•
Review of the NA bathing documentation reports provided by the facility for Resident #46 for the period April 2022 to June 2022 revealed the following:
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April: A shower was documented as provided on 04/02/22. Bed baths were documented as provided on 04/08/22 and 04/12/22.
•
May: A shower was documented as provided on 05/05/22. Bed baths were documented as provided on 05/04/22 and 05/23/22.
•
June: There was no bathing activity documented as provided.
During an observation and interview on 06/06/22 at 11:50 AM, Resident #46 was sitting in her recliner, covered with a blanket, her hair was slightly disheveled but otherwise she appeared well-groomed with no obvious body odor. Resident #46 was unaware of how many showers she was scheduled to receive each week and reported only receiving one shower since her admission to the facility. Resident #46 did not recall receiving any bed baths. Resident #46 stated due to her risk of falls, she needed staff assistance and when she didn't receive her showers, she stated sometimes it's like I can feel the dirt on my face and I just feel dirty.
During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #46's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall.
During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #46's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation.
During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #46's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas.
A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. The Administrator and DON both confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between the NAs and shower team, the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed.
During a follow-up interview on 06/10/22 at approximately 6:30 PM, the Administrator stated the PIP related to showers was started on 02/01/22, last reviewed at a QAPI (Quality Assurance and Performance Improvement) meeting on 04/18/22 and was ongoing.
2. Resident #84 was admitted to the facility on [DATE] with multiple diagnoses that included wedge compression fracture of the vertebra, epilepsy (seizure disorder), and hypoxemia (low level of oxygen in the blood).
The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #84 with intact cognition. He required extensive assistance of one staff member with part of the bathing activity and displayed no rejection of care during the MDS assessment period.
The Nurse Aide (NA) Master Shower Schedule (MSS) provided by the facility, dated 01/25/22, was reviewed. The MSS indicated the shower team assignments were scheduled for Monday, Tuesday and Wednesday and noted in bold. Resident #84 was scheduled to receive his showers on Wednesdays and Saturdays and was not listed in bold to indicate his showers would be completed by the shower team.
Review of Resident #84's care plans, last reviewed/revised on 04/15/22, revealed a plan of care that addressed an ADL self-care performance deficit related to activity intolerance and needing staff assistance to accomplish daily tasks safely due to right lower extremity weakness and new onset of seizures. Interventions included: allow me plenty of time to complete tasks, I require total staff assistance with transfers using a mechanical lift and monitor/document/report to MD as needed any changes, potential for improvement, reasons for self-care deficit, and decline in function.
Review of the NA bathing documentation reports provided by the facility for Resident #84 for the period April 2022 to June 2022 revealed the following:
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April: A shower was documented as provided on 04/27/22. There were no bed baths documented as provided.
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May: Showers were documented as provided on 05/04/22 and 05/11/22. Bed baths were documented as provided on 05/05/22 and 05/23/22.
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June: There was no bathing activity documented as provided.
During an observation and interview on 06/06/22 at 11:02 AM, Resident #84's hair was disheveled from lying in bed, had particles that appeared to be food stuck in his beard and the neck of his shirt was slightly stained. Resident #84 was unaware of how many showers he was scheduled to receive each week and reported he had not had a complete bed bath or shower in months. Resident #84 stated staff would clean him up after a bowel movement but not what he would consider a good wiping down.
During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #84's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall.
During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #84's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation.
During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #84's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas.
A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. The Administrator and DON both confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between the NAs and shower team, the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed.
During a follow-up interview on 06/10/22 at approximately 6:30 PM, the Administrator stated the PIP related to showers was started on 02/01/22, last reviewed at a QAPI (Quality Assurance and Performance Improvement) meeting on 04/18/22 and was ongoing.
3. Resident #87 was admitted to the facility on [DATE] with multiple diagnoses that included hemiplegia and hemiparesis (loss of strength or paralysis on one side of the body) following cerebral infarction (stroke) affecting the left non-dominant side.
The quarterly Minimum Data Set (MDS) dated [DATE] assessed Resident #87 with mild impairment in cognition. She required extensive assistance of one staff member with part of the bathing activity and displayed no rejection of care during the MDS assessment period.
The Nurse Aide (NA) Master Shower Schedule (MSS) provided by the facility, dated 01/25/22, was reviewed. The MSS indicated the shower team assignments were scheduled for Monday, Tuesday and Wednesday and noted in bold. Resident #84 was scheduled to receive her showers on Wednesdays and Saturdays. It was noted the shower team would provide her showers on Wednesdays during the hours of 3:00 PM to 11:00 PM and the NA would provide her showers on Saturdays.
Review of Resident #87's care plans, last reviewed/revised on 05/25/22, revealed a plan of care that addressed an altered ADL self-care performance deficit and altered mobility status related to hemiplegia and low activity intolerance. Interventions included: I required total assistance of 2 staff members with transfers using a mechanical lift and totally dependent on staff for lower body dressing.
Review of the NA bathing documentation reports provided by the facility for Resident #87 for the period April 2022 to June 2022 revealed the following:
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April: A shower was documented as provided on 04/20/22. Bed baths were documented as provided on 04/09/22 and 04/11/22.
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May: Bed baths were documented as provided on 05/04/22, 05/05/22, and 05/23/22. There were no showers documented as provided.
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June: There was no bathing activity documented as provided.
During an observation and interview on 06/06/22 at 10:45 AM, Resident #87 was lying in bed and appeared well-groomed with no obvious body odor. Resident #87 stated she was supposed to receive two showers per week but did not get them regularly and whenever she asked staff for a shower, they would tell her they were short-staffed.
During an interview on 06/09/22 at 2:27 PM, NA #2 revealed she had only been employed for about two months and since that time, staffing had been challenged. NA#2 stated she was typically assigned to Resident #87's hall as the only NA with anywhere from 18 to 28 residents on her assignment. NA #2 stated she could usually get scheduled showers provided if her assignment was 18 residents but any more than that, she had to prioritize resident care, such as meals and incontinence care, and showers would not get provided. NA #2 further stated this past week she was unable to provide any of her assigned residents with their scheduled showers due to being the only NA on the hall.
During an interview on 06/09/22 at 2:45 PM, NA #3 revealed she was typically assigned to Resident #87's hall with anywhere from 20 to 22 residents on her assignment and on some occasions, 28 residents. NA #3 explained when short-staffed and the only NA assigned to the hall, it was difficult to get all resident care provided such as resident showers and documentation.
During an interview on 06/09/22 at 3:17 PM, NA #4 confirmed residents had voiced complaints they had not received their showers. NA #4 explained she was assigned to Resident #87's hall during the months of April 2022 to June 2022 and typically had over 20 residents on her assignment which made it difficult to get all resident care done. NA #4 stated due to being short-staffed this past week, she was unable to provide residents with their scheduled showers but did try to provide them with a bed bath which she described as washing the face, underarms, and private areas.
During an interview on 06/09/22 at 4:41 PM, NA #6 revealed was routinely assigned to Resident #87's hall with anywhere from 20 to 27 residents on her assignment. NA #6 explained when short-staffed and assigned 20 or more residents, she wasn't able to provide residents with their scheduled showers and focused on keeping the residents safe, dry and fed.
A joint interview was conducted with the Administrator and Director of Nursing (DON) on 06/10/22 at 5:16 PM. The Administrator and DON both confirmed the facility had faced staffing challenges and the hiring process was ongoing. The DON revealed they had identified the issue with showers not being provided back in January 2022 and in response, a shower team was developed utilizing former employees who came to the facility on certain nights of the week to give residents showers. The DON explained the MSS was created to divide resident showers between the NAs and shower team, the NAs could look at the schedule and if their assigned resident was not in bold lettering then they knew they would have to provide the resident with their scheduled shower. The Administrator added they also had an active Performance Improvement Plan (PIP) related to showers that they were still working on and have asked staff to communicate when they were challenged with getting resident care done. The Administrator and DON both stated as part of the PIP, they monitored bathing documentation but could not explain why residents were still not receiving their scheduled showers. The Administrator and DON both stated they felt the provision of showers had improved since the issue was first identified and a shower team was developed.
During a follow-up interview on 06/10/22 at approximately 6:30 PM, the Administrator stated the PIP related to showers was started on 02/01/22, last reviewed at a QAPI (Quality Assurance and Performance Improvement) meeting on 04/18/22 and was ongoing.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observations and staff interviews the facility failed to ensure kitchen equipment was kept clean by not removing a buildup of debris from 1 of 2 ice machines (kitchen ice machine). This pract...
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Based on observations and staff interviews the facility failed to ensure kitchen equipment was kept clean by not removing a buildup of debris from 1 of 2 ice machines (kitchen ice machine). This practice had the potential to affect residents who were served ice from this machine.
The findings included:
The initial tour of the kitchen was done on 06/06/22 at 9:29 AM with the Assistant Dietary Manager (ADM). An observation of the ice machine revealed a buildup of brownish colored, slime-like debris along the lower part of a plastic ice cube guide where ice was stored inside the machine. The plastic guide directed formed ice cubes into the storage bin of the machine.
During an observation and interview on 06/06/22 at 9:34 AM the ADM revealed she asked the Dietary Aide to remove the buildup on the ice cube guide observed during initial tour and was easy to remove. An observation of the plastic guide revealed the brown colored buildup was removed but a brown colored stain remained on the plastic guide where the debris had been. The ADM revealed there was no cleaning schedule to show the plastic ice cube guide was regularly cleaned but should be done weekly. The ADM stated she did a walk around in the kitchen to check equipment for cleanliness each week but was unsure the last time she checked the ice machine. The ADM stated the ice cube guide should be cleaned anytime it was noted to have a buildup of debris but was missed.
An interview was conducted with the Administrator on 06/10/22 at 5:32 PM. The Administrator stated she would expect the ice machine in the kitchen was kept clean and not have a buildup of debris on the ice guard.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected most or all residents
Based on observations, record review, and staff interviews, the facility failed to: 1) establish infection control policies and procedures to reduce the risk of growth and spread of Legionella in the ...
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Based on observations, record review, and staff interviews, the facility failed to: 1) establish infection control policies and procedures to reduce the risk of growth and spread of Legionella in the building water systems that could affect 107 of 107 residents, 2) ensure nursing staff followed the facility's infection control policy when Nurse #5 did not don gloves when administering an insulin injection and did not perform hand hygiene after checking a resident's blood glucose (Resident #7 and Resident #101) during medication administration, 3) ensure nursing staff changed gloves and performed hand hygiene after performing incontinence care (Resident # 85) for 1 of 13 sampled residents, and 4) ensure hand hygiene was performed after removing gloves and soiled dressings during wound care (Resident #71 and Resident #79) for 2 of 3 sampled residents.
Findings included:
1. Review of the facility's Emergency Preparedness plan revealed no information related to a facility water safety management program to minimize the risk of transmission of Legionella Disease to the residents staff and visitors.
In an interview on 6/10/22 at 4:15 PM, The Administrator stated she was unaware of the requirement to develop a program to minimize the risk of transmission of Legionella through the facility's water system. She stated that she spoke with the facility Maintenance Director, and he was also unaware of the requirement. She further revealed the facility water was supplied by the city and no water testing had been completed by the facility.
2. Review of the facility policy entitled Hand Hygiene approved on 12/2021 revealed the following statement: It is the policy of the facility that hand hygiene be regarded as the single most important means of preventing the spread of infections. This policy is developed using the Centers for Disease Control's Guidelines for Hand-Hygiene in Health-Care Settings. Under the Definition section of the policy, hand hygiene was defined as performing hand washing, antiseptic hand wash, alcohol-based hand rubs, surgical hand hygiene/antisepsis. The policy then listed specific indications for activities that required hand hygiene including after removing gloves and after handling used dressings or other items potentially contaminated with any resident's blood, excretions, or secretions.
An observation of Nurse #3 performing wound care for Resident # 79 was completed on 06/08/22 at 11:27 AM. Resident # 79 had a wound on the top of her right foot and a wound on her left heel. Nurse #3 washed her hands with soap and water in the resident's bathroom sink and donned gloves. She then removed the existing dressing from the wound on the top of Resident # 79's foot and cleaned the wound bed with saline. She removed her gloves and without performing hand hygiene, donned a new pair of gloves and applied a new dressing to the wound. She then washed her hands with soap and water and donned clean gloves. Nurse #3 removed the dressing on Resident #79's left heel and cleaned the wound bed with saline. She removed her gloves and without performing hand hygiene, she donned a new pair of gloves. She applied the new dressing to the wound on Resident #79's left heel, removed her gloves and washed her hands with soap and water in the resident's bathroom sink.
In an interview with Nurse #3 on 06/08/22 at 1:45 PM, she stated she changed her gloves frequently but should have performed hand hygiene after she removed her gloves between cleaning and applying new dressings to both wounds.
In a joint interview on 6/10/22 at 5:20 PM the Director of Nursing and the Administrator indicated the hand hygiene policy should be followed by staff and hand hygiene should be performed when a soiled dressing is removed and when gloves are removed.
3. Review of the facility's policy titled Hand Hygiene approved 12/2021 read as follows, It is the policy of this facility that hand hygiene be regarded as the single most important means of preventing the spread of infections. This policy is developed using the Centers for Disease Control's Guidelines for Hand Hygiene in Health-Care Settings. Under the Definition section of the policy hand hygiene was defines as performing hand washing, antiseptic hand wash, alcohol-based hand rub, and surgical hand hygiene/antisepsis. The policy then listed specific indications for hand hygiene including after offering incontinence care. The Other Hand Hygiene Guidelines section of the policy read in part as, if gloves are worn for a procedure, hand hygiene is to be completed after removal and deposit of gloves in an appropriate container. The use of gloves does not replace hand hygiene.
A continuous observation of Nurse Aide (NA) #3 and NA #4 providing Resident #85 with incontinence care and morning care was made on 06/08/22 from 09:33 AM to 09:50 AM. With her gloved hands NA #3 cleaned stool with resident care wipes, rolled a clean brief under Resident #85, discarded the soiled brief in a trash bag, secured the tabs of the brief, rolled Resident #85 over on her side and placed the mechanical lift sling under her, rolled the mechanical lift over to the bed, used the bed control to adjust the head of the bed, attached the sling to the mechanical lift, used the control on the lift to raise Resident #85 off the bed, moved the lift to the resident's wheelchair, lowered Resident #85 into the wheelchair using the lift control, removed the sling from the mechanical lift, pushed the mechanical lift beside the closet, removed Resident #85's sweater and gown, touched multiple dresser drawer handles while looking for deodorant, applied deodorant to the resident, put an undershirt and a dress on Resident #85, picked up a comb and handed it to NA #4, pushed back the privacy curtain, and removed her soiled gloves. NA #3 then opened multiple dresser drawers until she found Resident #85's pony-tail holders and handed a pony-tail holder to NA #4. NA #3 then cleaned her hands with alcohol-based hand rub. NA #3 did not remove her gloves and perform hand hygiene after removing stool during incontinence care and continued to touch other items in Resident #85's room while wearing soiled gloves. NA #3 did not perform hand hygiene after removing soiled gloves and before touching other items in Resident #85's room.
During an interview with NA #3 on 06/08/22 at 09:51 AM she confirmed she wore the same gloves after removing stool during incontinence care that she used to touch other items in Resident #85's room and did not immediately perform hand hygiene after removing soiled gloves. She stated she had been trained to remove her gloves and perform hand hygiene after providing incontinence care and before touching other items in the resident's environment. NA #3 stated it was an oversight that she did not remove her soiled gloves and perform hand hygiene after providing incontinence care for Resident #85.
An interview with the Director of Nursing (DON) on 06/09/22 at 05:01 PM revealed she expected hand hygiene to be performed after providing incontinence care and before touching other items in the resident's environment.
An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected hand hygiene to be performed any time staff went from a dirty task to a clean task.
4. Review of the facility's policy titled Hand Hygiene approved 12/2021 read as follows, It is the policy of this facility that hand hygiene be regarded as the single most important means of preventing the spread of infections. This policy is developed using the Centers for Disease Control's Guidelines for Hand Hygiene in Health-Care Settings. Under the Definition section of the policy hand hygiene was defines as performing hand washing, antiseptic hand wash, alcohol-based hand rub, and surgical hand hygiene/antisepsis. The policy then listed specific indications for hand hygiene including after handling items potentially contaminated with any resident's blood and after removing gloves.
On 06/06/22 at 11:54 AM Nurse #5 was observed with her gloved hands pricking Resident #101's right index finger with a lancet, applying a drop of blood onto a glucometer test strip, wiping Resident #101's right index finger with a gauze pad, obtaining the glucose reading, removing the test strip from the glucometer, discarding the test strip and gauze pad in the trash can, discarding the lancet in the sharps container (a puncture proof box), and removing and discarding her gloves in the trash can. Nurse #5 then began typing on her computer. No hand hygiene was performed after removing gloves and before typing on her computer.
An interview with Nurse #5 on 06/06/22 at 12:04 PM revealed she should have performed hand hygiene after removing her gloves and before typing on the computer. She stated not performing hand hygiene after glove removal was an oversight.
An interview with the Director of Nursing (DON) on 06/06/22 at 01:22 PM revealed she expected nurses to removed soiled gloves and perform hand hygiene after checking a fingerstick blood glucose.
An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected nursing staff to remove soiled gloves and perform hand hygiene either by washing their hands or using alcohol-based hand rub after checking a fingerstick blood glucose.
5. Review of the facility's policy titled Medication Administration approved 12/2021 read in part as follows, for administration of injections always wear gloves.
An observation of Nurse #5 on 06/06/22 at 12:16 PM revealed she cleaned Resident #7's left upper arm with an alcohol swab and administered 12 units of insulin subcutaneously (an injection in the subcutaneous layer of skin) without wearing gloves.
During an interview with Nurse #5 on 06/06/22 at 12:21 PM she confirmed she did not wear gloves when she administered Resident #7's insulin injection. Nurse #5 stated she did not usually wear gloves when she administered insulin.
An interview with the DON on 06/06/22 at 01:22 PM revealed she expected gloves to be worn when administering injectable medication.
An interview with the Administrator on 06/09/22 at 05:28 PM revealed she expected nursing staff to wear gloves administering insulin.
6. Review of the facility policy titled Hand Hygiene approved on 12/21 read in part: It is the policy of the facility that hand hygiene be regarded as the single most important means of preventing the spread of infections. This policy was developed using the Centers for Disease Control's Guidelines for Hand-Hygiene in Health-Care Settings. The policy's definitions for hand hygiene included perform hand washing or use an alcohol-based hand rub. The policy also listed specific activities requiring hand hygiene to include after removing gloves, after handling a used dressing or other items potentially contaminated with a resident's blood, excretions, or secretions.
An observation of Resident #71's wound care was made on 06/08/22 at 11:47 AM. Upon entering the room Nurse #1 used the dispenser of alcohol-based hand sanitizer located inside the room to sanitize her hands. Nurse #1 donned a pair of gloves and began to remove tape, an absorbent pad, and gauze packed inside the sacrum wound. The gauze was moderately soaked with a brown colored drainage and an odor was noted coming from the wound. Nurse #1 removed her gloves and without performing hand hygiene donned a pair of gloves and began to clean the wound bed with gauze moistened with a chlorine antiseptic. Nurse #1 discarded the used gauze then removed her gloves and without hand hygiene donned a pair of gloves and begun to pack the sacrum wound bed with gauze moistened with a chlorine antiseptic. Nurse #1 removed her gloves and without performing hand hygiene donned a pair of gloves and begun to cover the sacrum wound with an absorbent pad and secure with tape. When finished with wound care Nurse #1 removed her gloves and performed hand hygiene.
An interview was conducted with Nurse #1 on 06/08/22 at 11:59 AM. Nurse #1 stated she probably should have washed her hands when she changed her gloves. She reported she was trained to wash her hands after removing her gloves. Nurse #1 stated she didn't wash her hands and was trying to get the wound care completed and get back to her assigned hall.
During an interview on 06/10/22 at 5:27 PM the Director of Nursing stated it was her expectation the nurses perform hand hygiene and don new gloves after removing a soiled dressing.
MINOR
(C)
Minor Issue - procedural, no safety impact
Deficiency F0888
(Tag F0888)
Minor procedural issue · This affected most or all residents
Based on observations, record review and staff interviews, the facility failed to implement their policy for source control for unvaccinated employees when 4 of 4 unvaccinated staff members were obser...
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Based on observations, record review and staff interviews, the facility failed to implement their policy for source control for unvaccinated employees when 4 of 4 unvaccinated staff members were observed wearing medical or KN95 face masks instead of N95 masks while working in the facility (Nurse #1, Nurse #2, Nurse Aide #7, and Medical Records #1). The facility was currently in outbreak status but had no active positive cases for COVID-19 among the residents.
Findings included:
The facility's COVID -19 Staff Vaccination Policy, revised January 2022, read in part, Generally, anyone coming into the facility to work or provide services may be considered staff. Regardless of clinical responsibility or resident contact, this policy and its procedures apply to the following staff who provide any care, treatment, or other services (clinical and non-clinical) for the facility and/or its residents: facility employees, contract or agency staff, licensed practitioners, student, trainees, volunteers, and individuals who directly provide care, treatment, or other services under contract or by other arrangement. Employees that are not fully vaccinated or have been granted exemptions will be expected to follow all of the core principles of infection control. Additionally, they will be expected to do the following: test weekly and wear fit tested N95 masks as universal source control while in all patient care areas.
The facility's COVID-19 staff vaccination spreadsheet provided by the Administrator on 06/06/22 was reviewed and noted the facility had 162 employees of which 128 had received all doses of the primary COVID-19 vaccination series and/or recommended booster. In addition, there were 37 employees who were granted exemptions and included Nurse #1, Nurse #2, Nurse Aide (NA) #7, and Medical Records (MR) #1.
During an observation and joint interview on 06/10/22 at 11:21 AM, Nurse #1 and MR #1 were observed walking down a resident hall and past a group of residents participating in an afternoon activity. Nurse #1 and MR #1 were both observed wearing goggles and medical facemasks. Nurse #1 and MR #1 both confirmed they had not received any doses of the COVID-19 vaccinations and had both been granted exemptions. Nurse #1 and MR #1 both stated they were not informed of any other precautions they were supposed to take as unvaccinated employees other than getting tested weekly for COVID-19 and wearing goggles even when the facility was not in outbreak status.
During an observation and interview on 06/10/22 at 11:21 AM, NA #7 was observed exiting a resident's room and walked to the sink in the dining room/common area of the hall to wash her hands. NA #7 was observed wearing goggles and a KN95 facemask. NA #7 confirmed she had not received any doses of the COVID-19 vaccine and had been granted an exemption. NA #7 stated she was not informed of any other precautions she was supposed to take as an unvaccinated employee other than get tested weekly for COVID-19 and wear goggles even when the facility was not in outbreak status.
During an observation and interview on 06/10/22 at 4:43 PM, Nurse #2 was observed wearing goggles and a medical facemask. Nurse #2 confirmed she had not received any doses of the COVID-19 vaccine and had been granted an exemption. NA #2 stated she was not informed of any other precautions she was supposed to take as an unvaccinated employee other than get tested weekly for COVID-19 and wear goggles even when the facility was not in outbreak status.
During an interview on 06/10/22 at 12:09 PM, the Administrator stated in addition to facemasks, unvaccinated employees were required to wear goggles at all times when in the facility and continue to be tested for COVID-19 in line with the county transmission rate, even when not in outbreak status. The Administrator explained they were working on a process for all employees to be fit tested for N95 masks and had not yet made it a requirement for unvaccinated employees to wear N95 masks.