**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, resident interviews and staff interviews, the facility failed to record grievances reported verbally for 2 of 2 residents (Resident #76 and Resident #67) reviewed for grievances. Findings included: The facility's Notice of Procedure for Filing/Submitting Grievances or Complaints not dated stated grievances and/or complaints may be submitted orally or in writing, and upon receipt of a grievance and/or complaint, the Administrator's designees will investigate the allegations and prepare a written report of such findings which will be submitted to the Administrator within five business days of receiving the grievance and/or complaint. 1. Resident #76 was admitted to the facility on [DATE]. The modified quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #76 was cognitively intact and displayed no behaviors. On 12/7/2022 at 2:00 p.m. during the Resident Council meeting, Resident #76 stated she discovered on 12/5/2022, forty dollars was missing out of her pocketbook and Resident #67, her roommate, was also missing one hundred dollars. She stated she reported the missing money to the Activity Director on 12/5/2022. On 12/7/2022 at 3:55 p.m. in a private interview with Resident #76, she stated on 12/5/2022 when she went to get some money out of her pocketbook to buy a coke drink, she could not find any money in her pocketbook. She said her pocketbook was kept in the bottom of her clothes cabinet. She stated about forty five dollars was missing from her pocketbook, and she went and informed the Activity Director of the missing money. She stated she had not spoken to the Administrator about her missing money. She stated she was told the money was in an office somewhere. She stated she did not know where to go find her money to spend if needed and wanted her money in her possession. On 12/7/2022 at 2:40 p.m. in an interview with the Activity Director, she stated when Resident #76 reported on 12/5/2022 she was missing money from her pocketbook, she informed the Social Worker. On 12/7/2022 at 4:20 p.m. in an interview with the Social Worker, she stated on 12/5/2022 the Activity Director informed her Resident #76 was missing some money. She stated when she informed the Administrator and the Director of Nursing about Resident #76's missing money, the Administrator stated he would investigate the incident. She stated when anything was missing of the residents, a grievance report was completed, and she usually completed a grievance. She stated on 12/6/2022 she learned Resident #76's missing money had been placed in her trust account at the facility, and she did not complete a grievance report. On 12/7/2022 at 4:43 p.m. in an interview with the Administrator, he stated the Social Worker reported Resident #76 was missing some money on the afternoon of 12/5/2022, and Resident #76's money was found in the locked money box outside the business office on the morning of 12/6/22. He stated items not found within twenty four hours were reported on a grievance form, and Resident #76's missing money was found in less than twenty four hours. He stated since Resident #76's money was discovered, he did not conduct an investigation, and he had not spoken with Resident #76 about the missing money. He stated the Social Worker informed Resident #76 her money was found and where it was located on 12/6/2022. The Administrator stated he did not investigate how the money got from Resident #76's room to the locked box outside the business office. He stated he encouraged residents not to keep a large amount of money in their rooms, and he made the decision to place the money in her trust account and did not discuss with Resident #76 what she wanted to do with the money. 2. Resident #67 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #67 was cognitively intact and had displayed no behaviors. On 12/7/2022 at 2:00 p.m. during the Resident Council Meeting, Resident #67 stated she was missing one hundred dollars from her room. On 12/7/2022 at 4:07 p.m. in a private interview with Resident #67, she stated on 12/5/2022 she discovered one hundred dollars was missing from inside the top drawer of her bedside table. She stated Resident #76 told the Activity Director they both (Residents #67 and #76) were missing money on 12/5/2022. The Social Worker was told on 12/5/2022 she was missing some money and when the Social Worker went to the office, she was told the money was not missing. She stated she did not know where the money was currently located and wanted the money in her possession. On 12/7/2022 at 4:20 p.m. in an interview with the Social Worker, she stated on 12/5/2022 the Activity Director informed her Resident #67 was missing some money. She stated Resident #67 told her at lunch time on 12/5/2022 someone had gotten her money. She stated when she informed the Administrator and the Director of Nursing on 12/5/2022 about Resident #67's missing money, the Administrator stated he would investigate the incident. She stated when anything was missing of the residents, a grievance report was completed, and she usually completed a grievance. She stated on 12/6/2022 when she learned Resident #67's missing money had been placed in her trust account at the facility, she did not complete a grievance report. The Social Worker further stated on 12/6/2022 she informed Resident #67 that the money was turned into her trust account. On 12/7/2022 at 4:43 p.m. in an interview with the Administrator, he stated the Social Worker reported Resident #67 was missing some money on the afternoon of 12/5/2022, and Resident #67's money was found in the locked money box outside the business office on Tuesday morning, 12/6/2022. He stated items not found within twenty four hours were reported on a grievance form, and Resident #67's missing money was found in less than twenty four hours. He stated since Resident #67's money was discovered, he did not conduct an investigation, and he had not spoken with Resident #67 about the missing money. He stated the Social Worker informed Resident #67 her money was found and where it was located on 12/6/2022. The Administrator stated he did not investigate how the money got from Resident #67's room to the locked box outside the business office. He stated he encouraged residents not to keep large amount of money in their rooms, and he made the decision to place the money in her trust account and did not discuss with Resident #67 what she wanted to do with the money.