Whitestone a Masonic and Eastern Star Community
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Whitestone a Masonic and Eastern Star Community has a Trust Grade of C, which means it is average and sits in the middle of the pack among similar facilities. It ranks #217 out of 417 in North Carolina, placing it in the bottom half of nursing homes in the state, and #13 out of 20 in Guilford County, indicating that only a few local options are better. The facility's performance is worsening, with issues increasing from 3 in 2022 to 6 in 2025. Staffing is a strength, as there is no turnover, which is well below the state average of 49%, suggesting that staff are stable and familiar with residents' needs. However, the facility has faced significant issues, including a critical finding where staff failed to follow infection control protocols, risking the health of residents, and a serious incident where improper use of equipment led to a resident sustaining extensive bruising and requiring hospitalization. Overall, while there are strengths in staffing stability, the increasing number of serious deficiencies raises concerns about the quality of care provided.
- Trust Score
- C
- In North Carolina
- #217/417
- Safety Record
- High Risk
- Inspections
- Getting Worse
- Staff Stability ○ Average
- Turnover data not reported for this facility.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most North Carolina facilities.
- Skilled Nurses ○ Average
- Each resident gets 34 minutes of Registered Nurse (RN) attention daily — about average for North Carolina. RNs are the most trained staff who monitor for health changes.
- Violations ○ Average
- 9 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in fire safety.
The Bad
Near North Carolina average (2.8)
Meets federal standards, typical of most facilities
The Ugly 9 deficiencies on record
Apr 2025
6 deficiencies
1 Harm
SERIOUS
(G)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Actual Harm - a resident was hurt due to facility failures
Accident Prevention
(Tag F0689)
A resident was harmed · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, and Medical Director, family member, and staff interviews, the facility failed to utilize ...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0685
(Tag F0685)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and staff and emergency contact interviews, the facility failed to identify hearing aides w...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0760
(Tag F0760)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and resident, staff, Medical Director, Pharmacy Consultant and Resident Representative interviews, the f...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected 1 resident
Based on record review and staff interviews, the facility failed to ensure a medical record was accurate regarding the Treatment Administration Record (TAR). This was for 1 of 1 resident in the area o...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interviews with the Pharmacy Consultant, Medical Director and staff, the facility failed to have an a...
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CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0836
(Tag F0836)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to verify that 1 of 5 nurses, Nurse #4, had a valid, non-expire...
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Aug 2022
3 deficiencies
1 IJ (1 affecting multiple)
CRITICAL
(K)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Infection Control
(Tag F0880)
Someone could have died · This affected multiple residents
Based on observations, staff, facility contracted Phlebotomist, and physician interviews, and record review, the facility failed to develop and implement facility policies for infection control as rec...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
ADL Care
(Tag F0677)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, staff interviews, and record review, the facility failed to ensure a dependent resident's fingernails were...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews, and Pharmacist interview, the facility failed to ensure physician's orders for as need...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No fines on record. Clean compliance history, better than most North Carolina facilities.
- • Multiple safety concerns identified: 1 life-threatening violation(s), 1 harm violation(s). Review inspection reports carefully.
- • 9 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
- • Grade C (53/100). Below average facility with significant concerns.
About This Facility
What is Whitestone A Masonic And Eastern Star Community's CMS Rating?
CMS assigns Whitestone a Masonic and Eastern Star Community an overall rating of 3 out of 5 stars, which is considered average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Whitestone A Masonic And Eastern Star Community Staffed?
CMS rates Whitestone a Masonic and Eastern Star Community's staffing level at 3 out of 5 stars, which is average compared to other nursing homes.
What Have Inspectors Found at Whitestone A Masonic And Eastern Star Community?
State health inspectors documented 9 deficiencies at Whitestone a Masonic and Eastern Star Community during 2022 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 1 that caused actual resident harm, and 7 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Whitestone A Masonic And Eastern Star Community?
Whitestone a Masonic and Eastern Star Community is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility operates independently rather than as part of a larger chain. With 60 certified beds and approximately 54 residents (about 90% occupancy), it is a smaller facility located in Greensboro, North Carolina.
How Does Whitestone A Masonic And Eastern Star Community Compare to Other North Carolina Nursing Homes?
Compared to the 100 nursing homes in North Carolina, Whitestone a Masonic and Eastern Star Community's overall rating (3 stars) is above the state average of 2.8 and health inspection rating (3 stars) is at the national benchmark.
What Should Families Ask When Visiting Whitestone A Masonic And Eastern Star Community?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.
Is Whitestone A Masonic And Eastern Star Community Safe?
Based on CMS inspection data, Whitestone a Masonic and Eastern Star Community has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 3-star overall rating and ranks #1 of 100 nursing homes in North Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Whitestone A Masonic And Eastern Star Community Stick Around?
Whitestone a Masonic and Eastern Star Community has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.
Was Whitestone A Masonic And Eastern Star Community Ever Fined?
Whitestone a Masonic and Eastern Star Community has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is Whitestone A Masonic And Eastern Star Community on Any Federal Watch List?
Whitestone a Masonic and Eastern Star Community is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.