The Shannon Gray Rehabilitation & Recovery Center
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
The Shannon Gray Rehabilitation & Recovery Center has a Trust Grade of B, which indicates it is a good option for care, being solid but not outstanding. It ranks #133 out of 417 facilities in North Carolina, placing it in the top half, and #8 out of 20 in Guilford County, meaning there are only a few local facilities that are better. However, the facility's trend is worsening, with the number of issues increasing from 1 in 2024 to 4 in 2025. Staffing is average with a 4 out of 5-star rating, although the turnover is 56%, which is around the state average. There have been no fines, which is a positive sign, and the facility has more registered nurse coverage than many others, which is crucial for addressing potential issues. Recent inspector findings highlighted concerns such as staff not following infection control protocols by not removing masks after exiting isolation rooms and inadequate communication regarding resident hospital transfers. While there are strengths in staffing and no fines, the increase in issues and specific incidents raise concerns about the overall care quality.
- Trust Score
- B
- In North Carolina
- #133/417
- Safety Record
- Low Risk
- Inspections
- Getting Worse
- Staff Stability ⚠ Watch
- 56% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ✓ Good
- No fines on record. Clean compliance history, better than most North Carolina facilities.
- Skilled Nurses ○ Average
- Each resident gets 36 minutes of Registered Nurse (RN) attention daily — about average for North Carolina. RNs are the most trained staff who monitor for health changes.
- Violations ○ Average
- 8 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in staffing levels, fire safety.
The Bad
Near North Carolina avg (46%)
Frequent staff changes - ask about care continuity
8 points above North Carolina average of 48%
The Ugly 8 deficiencies on record
Apr 2025
4 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Transfer Notice
(Tag F0623)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #81 was admitted to the facility on [DATE] and had an re-entry of 03/12/25.
The significant change Minimum Data Set...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #100 was admitted to the facility on [DATE] with diagnoses which included urinary retention.
Resident #100's quarte...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0773
(Tag F0773)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff, Wound Care Physician, and lab vendor interviews, the facility failed to notify the Wound Care ...
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CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected 1 resident
Based on record review, observation and interviews of the staff and wound care physician, the facility failed to follow their infection control policy for hand hygiene and glove use when the Wound Car...
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Jan 2024
1 deficiency
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on observation, record review and staff interviews, the facility failed to implement infection control policies and procedures when Nurse Aide (NA) #1 and NA #2 failed to remove their masks befo...
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Sept 2022
3 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff, Nurse Practitioner, and Physician interviews the facility failed to ensure the Nurse reported ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to ensure 1 of 1 residents, Resident #73, reviewed for care plan...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Quality of Care
(Tag F0684)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, staff, and physician interviews the facility failed to ensure 1 of 3 residents (Resident #...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
- • No fines on record. Clean compliance history, better than most North Carolina facilities.
- • 56% turnover. Above average. Higher turnover means staff may not know residents' routines.
About This Facility
What is The Shannon Gray Rehabilitation & Recovery Center's CMS Rating?
CMS assigns The Shannon Gray Rehabilitation & Recovery Center an overall rating of 4 out of 5 stars, which is considered above average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.
How is The Shannon Gray Rehabilitation & Recovery Center Staffed?
CMS rates The Shannon Gray Rehabilitation & Recovery Center's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 56%, which is 10 percentage points above the North Carolina average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.
What Have Inspectors Found at The Shannon Gray Rehabilitation & Recovery Center?
State health inspectors documented 8 deficiencies at The Shannon Gray Rehabilitation & Recovery Center during 2022 to 2025. These included: 8 with potential for harm.
Who Owns and Operates The Shannon Gray Rehabilitation & Recovery Center?
The Shannon Gray Rehabilitation & Recovery Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 150 certified beds and approximately 96 residents (about 64% occupancy), it is a mid-sized facility located in Jamestown, North Carolina.
How Does The Shannon Gray Rehabilitation & Recovery Center Compare to Other North Carolina Nursing Homes?
Compared to the 100 nursing homes in North Carolina, The Shannon Gray Rehabilitation & Recovery Center's overall rating (4 stars) is above the state average of 2.8, staff turnover (56%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting The Shannon Gray Rehabilitation & Recovery Center?
Based on this facility's data, families visiting should ask: "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's high staff turnover rate.
Is The Shannon Gray Rehabilitation & Recovery Center Safe?
Based on CMS inspection data, The Shannon Gray Rehabilitation & Recovery Center has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in North Carolina. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.
Do Nurses at The Shannon Gray Rehabilitation & Recovery Center Stick Around?
Staff turnover at The Shannon Gray Rehabilitation & Recovery Center is high. At 56%, the facility is 10 percentage points above the North Carolina average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was The Shannon Gray Rehabilitation & Recovery Center Ever Fined?
The Shannon Gray Rehabilitation & Recovery Center has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.
Is The Shannon Gray Rehabilitation & Recovery Center on Any Federal Watch List?
The Shannon Gray Rehabilitation & Recovery Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.