Margate Health and Rehab Center

540 Waugh Street, Jefferson, NC 28640 (336) 246-5581
For profit - Individual 210 Beds Independent Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
0/100
#357 of 417 in NC
Last Inspection: November 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Margate Health and Rehab Center in Jefferson, North Carolina has received a Trust Grade of F, indicating significant concerns about the quality of care. Ranked #357 out of 417 facilities in the state, it falls in the bottom half, and while it is the only option in Ashe County, this does not reflect positively on its overall standing. The facility is showing some improvement, reducing serious issues from 11 in 2024 to 2 in 2025, but staffing remains a major concern with a turnover rate of 99%, far exceeding the state average of 49%. The nursing home has faced $28,973 in fines, which is average compared to other facilities, and it has average RN coverage, meaning they have sufficient nursing staff to monitor residents. However, there have been serious incidents, including one where a resident fell and suffered multiple fractures due to inadequate assistance during care, and another where a resident was physically restrained, resulting in a bruise, highlighting significant weaknesses in care practices.

Trust Score
F
0/100
In North Carolina
#357/417
Bottom 15%
Safety Record
High Risk
Review needed
Inspections
Getting Better
11 → 2 violations
Staff Stability
⚠ Watch
99% turnover. Very high, 51 points above average. Constant new faces learning your loved one's needs.
Penalties
✓ Good
$28,973 in fines. Lower than most North Carolina facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 13 minutes of Registered Nurse (RN) attention daily — below average for North Carolina. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
20 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★★☆
4.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 11 issues
2025: 2 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

1-Star Overall Rating

Below North Carolina average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 99%

53pts above North Carolina avg (47%)

Frequent staff changes - ask about care continuity

Federal Fines: $28,973

Below median ($33,413)

Moderate penalties - review what triggered them

Staff turnover is very high (99%)

51 points above North Carolina average of 48%

The Ugly 20 deficiencies on record

2 life-threatening 2 actual harm
Jun 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to accurately code an admission Minimum Data Set (MDS) assessme...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to accurately code an admission Minimum Data Set (MDS) assessment for the use of oxygen for 1 of 3 residents (Resident #1) reviewed for respiratory care. The findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses that included atrial fibrillation, coronary artery disease and pneumonia. Review of Resident #1's admission physician orders initiated on 05/07/25 for continuous oxygen at 2 liters per minute. Review of Resident #1's baseline care plan dated 05/07/25 indicated oxygen therapy at 2 liters per minute. Review of Resident #1's Medication Administration Record (MAR) for 05/2025 indicated Resident #1 received continuous oxygen and the order was set up for all three shifts (7:00 AM-3:00 PM, 3:00 PM-11:00 PM, 11:00 PM-7:00 AM). The MAR was signed off as being done for all three shifts. Review of the admission Minimum Data Set assessment dated [DATE] revealed Resident #1 was cognitively intact and did not receive oxygen therapy. An interview was conducted with the MDS Nurse on 06/04/25 at 8:30 AM. The MDS Nurse reviewed Resident #1's admission MDS dated [DATE] and acknowledged she did not code the MDS for oxygen therapy. The MDS Nurse stated it was an oversight on her part probably due to the facility being in the middle of changing to a different electronic health record system and she just missed it. During an interview with the Director of Nursing (DON) on 06/04/25 at 9:15 AM the DON indicated that if Resident #1 had an order for continuous oxygen therapy when the MDS was completed then it was her expectation that the MDS be coded for oxygen therapy.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, staff, admission Clerk, emergency room (ER) Nurse, ER Physician, and Nurse Practitioner (NP) interviews...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, staff, admission Clerk, emergency room (ER) Nurse, ER Physician, and Nurse Practitioner (NP) interviews, the facility failed to implement continuous oxygen as ordered during transport to the ER. This practice affected 1 of 3 residents (Resident #1) reviewed for respiratory care. The findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses that included coronary artery disease (CAD) and pneumonia. Review of Resident #1's physician orders initiated on [DATE] for continuous oxygen at 2 liters per minute. Review of Resident #1's baseline care plan dated [DATE] indicated oxygen therapy at 2 liters per minute. Review of Resident #1's Medication Administration Record (MAR) for 05/2025 indicated Resident #1 received continuous oxygen and the order was set up for all three shifts (7:00 AM-3:00 PM, 3:00 PM-11:00 PM, 11:00 PM-7:00 AM). The MAR was signed off as being completed for all three shifts. Review of the admission Minimum Data Set assessment dated [DATE] revealed Resident #1 was cognitively intact and did not receive oxygen therapy. Review of Resident #1's progress notes written by Nurse #1 dated [DATE] at 1:17 PM revealed Resident #1 continued on an antibiotic for the treatment of a urinary tract infection (UTI). The Resident was very lethargic and had been asleep most of the morning. She took scheduled medications this morning but fell back asleep. NP has ordered her to be seen in the ER for follow up. Resident left facility via wheelchair by facility transport. Report given to ER Nurse at hospital. Son notified. An interview was conducted with Nurse #1 on [DATE] at 10:50 AM who explained that she worked with Resident #1 on [DATE]. Nurse #1 stated she assessed Resident #1 as having difficulty staying awake and when she called the ER to report her coming to the ER, she informed them that she was having increased confusion and was being treated for a UTI. Nurse #1 stated she could not remember if Resident #1 had continuous oxygen because she rarely took care of her, but she did not recall her having any respiratory distress. An interview was conducted with the Nurse Practitioner (NP) on [DATE] at 12:30 PM. The NP explained that Resident #1 was admitted to the facility on [DATE] with a prior diagnosis of pneumonia in 04/2025, which included initiating the use of continuous oxygen. The NP stated that the pneumonia had been resolved by the Resident's admission to the facility on [DATE]. The NP continued to explain that during the admission she developed a urinary tract infection and was started on an oral antibiotic on [DATE]. A couple days later the NP found that Resident #1 was a little confused, and refusing her medications so the NP changed the antibiotic to one that could be given intramuscularly and ordered for the nursing staff to push fluids [DATE] on Resident #1. The NP continued to explain that the next day on [DATE] he found that Resident #1 was not eating or drinking and was more confused, so he ordered the nursing staff to take Resident #1 to the ER because he did not think it was an EMS (emergency medical service) call. The NP stated he felt like Resident #1 could sit in a wheelchair for the transport. The NP stated he could not remember if Resident #1 was on continuous oxygen, but he could report that she was not having any respiratory distress when he assessed her [DATE]. The NP stated if Resident #1 had an order for continuous oxygen, then he expected her to be wearing oxygen when she was taken to the ER but reiterated that respiratory distress was not why he was sending the Resident to the ER. A review of Resident #1's medical record revealed vital signs charted by Nurse Aide #2 at 1:45 PM on [DATE] were vital signs on [DATE] which were Temperature 98.7, Pulse 93, Respirations 14, Blood Pressure 158/95 and Oxygen Saturation of 95%. An interview was conducted with Nurse Aide (NA) #2 on [DATE] at 12:15 PM who explained that she took Resident #1's vital signs on [DATE] close to lunch time which were 98.7, 93, 14, 158/95 and oxygen saturation of 95%. The NA continued to explain that Resident #1 was not having trouble breathing nor was she unresponsive. NA #2 reported she could not remember if Resident #1 was wearing oxygen. She stated the Resident was confused and refusing to eat or drink. NA #2 stated Resident #1 was still in her bed when she obtained her vital signs, but she knew that she was going to be transferred to the hospital, but she was not responsible for getting the Resident ready to go to the hospital. During an interview with Nurse #2 on [DATE] at 11:30 AM the Nurse explained that she tried to assess Resident #1 on the morning of [DATE] but the Resident was confused and was not able to complete an assessment. The Nurse continued to explain that Resident #1 did allow her to give Resident #1 the IM injection of antibiotic to treat her UTI. Nurse #2 stated Resident #1 did have an order for continuous oxygen, but she would often remove it which had to be replaced by staff. The Nurse stated she did not see Resident #1 go to the ER that day on [DATE] so she could not say if she had the oxygen on or not. An interview was conducted with Nurse Aide (NA) #1 on [DATE] at 1:55 PM. The NA confirmed that she worked with Resident #1 on [DATE] from 7:00 AM - 3:00 PM. NA #1 explained that she was instructed to get the Resident ready to go to the ER so she made sure Resident #1 was checked and changed and left her in the bed so that she could be transferred onto the stretcher. The NA stated she could not remember if Resident #1 was wearing her oxygen, but she felt sure that if she had oxygen, it would have been taken with her to the ER. During an interview with Nurse Aide (NA) #3 on [DATE] at 11:25 AM the NA explained that she was assigned to take care of Resident #1 on [DATE] from 7:00 AM - 3:00 PM but did not get her ready to go to the ER. The NA continued to explain that Resident #1 had continuous oxygen but would often remove it and the oxygen would have to be replaced. During an interview with the facility Transportation Aide on [DATE] at 11:00 AM, the Transportation Aide explained that she was asked to take Resident #1 to the ER and when she went to get the Resident she was sitting at the nursing desk in a wheelchair ready to go to the ER. The Transportation Aide reported Resident #1 was alert and made eye contact with her after she arrived at the ER and understood her when she told Resident #1 that her son would be at the ER soon to be with her. The Transportation Aide stated she could not remember if the Resident was wearing oxygen. The Transportation Aide explained that she could load the residents up in the van and drive them down the hill to the ER faster than the EMS could get to the facility to transport them to the ER. An interview was conducted with the Hospital admission Clerk on [DATE] at 1:55 PM who explained that on [DATE] Resident #1 was brought to the ER in a wheelchair by a nursing home staff member. The admission Clerk continued to explain that she could tell that the nursing home staff was in a hurry so she told the nursing home staff that she could go, and she would keep an eye on Resident #1. The Admissions Clerk stated she went to stand by Resident #1's wheelchair and it was just a quick second before the ER Nurse came to get the Resident. The admission Clerk reported the whole time Resident #1 was at her desk, she was in a sleep-like state, and she did not wake up to speak with either the nursing home staff member or herself. She stated she could not recall whether the Resident was wearing oxygen. Review of a written statement by the ER Nurse dated and signed on [DATE] revealed on [DATE] this Nurse went out to the waiting room to get Resident #1 who had the chief complaint of unresponsiveness. Per registration the Resident had been brought down from the nursing home via private vehicle and a nursing home staff member had brought the Resident in a wheelchair, gave her information to registration and left the Resident in the waiting room by herself. Resident #1 was brought to room [ROOM NUMBER] and with assistance, the Resident was placed on the bed. The ER Nurse attempted to get the Resident to respond to both verbal and painful stimuli, but Resident #1 would not respond. Vital signs were obtained, and the Resident was hypoxic with an oxygen saturation of 81% on room air. Upon review of Resident #1's medication list, it was discovered that the Resident normally wore oxygen at all times. The patient was not on any oxygen when she arrived at the ER. Review of Resident #1's emergency room Initial Notes dated [DATE] indicated Resident #1 was from nursing home and was leaning to the right and unresponsive. A worker (from the nursing home) called on the phone to let us know that she was coming. The Resident's oxygen saturation level at 1:43 PM on [DATE] was 81% on room air and at 1:45 PM the Resident's oxygen saturation level on oxygen was 94% after 4 liters of oxygen was applied. Resident #1 was given a dose of IV (intravenous) antibiotic and IV fluids of normal saline while in the ER. Per the ER notes Resident #1's electrolytes were normal, her ABG (Arterial Blood Gas) was normal with a pH of 7.46, slightly low oxygen at 78, and slightly high pCO2 of 30.6. The physician did think this was the cause of her symptoms. It was thought that this may be due to her antidepressant and holding this may help her be more awake and alert and able to eat and drink appropriately. Further review of the ER progress notes dated [DATE] indicated Resident #1 was sent back to the nursing home with diagnoses of dehydration and altered mental status at 9:24 PM on [DATE] with no new orders. An interview was conducted with the ER Physician on [DATE] at 4:30 PM. The ER Physician evaluated the Resident and stated she was basically obtunded. Her oxygen saturation level was low (81%) and when they applied oxygen her oxygen level immediately returned to a normal level (94%). The ER Physician stated that when they reviewed Resident #1's nursing home orders it was discovered that the Resident had an order for continuous oxygen which she did not have when she was brought to the ER. When the ER Physician was asked what the negative outcome could have been from a low oxygen saturation level, the ER Physician explained that the Resident did not have a negative outcome, but she could have died if the oxygen level dropped to a certain level which was different for everyone. She explained that once a person's oxygen level was at a certain level it was like falling off a cliff, you can't stop it meaning they will quickly decline. The ER Physician stated that did not happen to Resident #1 because after they applied oxygen to the Resident her oxygen level went back up to a normal level. The ER Physician reported she checked Resident #1 out by obtaining blood work, urine and CT scan and could not find anything that would cause the Resident to be obtunded except for being hypoxic (low oxygen levels) and poly pharmacy (concurrent use of multiple medications). She stated after they gave Resident #1 some IV fluids she started coming around back to her baseline and a little later in the shift she was discharged to back to the nursing home. Interviews were conducted with the Director of Nursing (DON) on [DATE] at 2:35 PM and [DATE] at 9:15 AM. The DON explained that it was normal for the Transportation Aide to take the residents down to the ER instead of transporting them via EMS if they were able to sit upright in a wheelchair and it was her understanding that Resident #1 was able to sit in her wheelchair. The DON stated the Transportation Aide could load the residents up in the van, drive them down the hill to the ER faster than the EMS could come to the facility, load them up and transport them to the ER. The DON stated that if Resident #1 had an order for continuous oxygen, then it was her expectation that the oxygen would be sent with Resident #1 to the ER.
Nov 2024 11 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff, Nurse Practitioner, Funeral Home Representative and Hospitalist interviews the faci...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff, Nurse Practitioner, Funeral Home Representative and Hospitalist interviews the facility failed to provide care in a safe manner. On [DATE] Nurse Aide (NA) #1 was performing incontinence care for Resident #195 who was resting on an air mattress raised to waist height and rolled Resident #195 on her side away from NA #1 who proceeded to walk around to the other side of the bed at which time the air mattress decompressed. Resident #195 rolled off the side of the bed to the floor and was wedged between the bed and the wall. Resident #195 was transferred to the hospital where she was diagnosed with a right femur fracture, right inferior and superior pubic rami (pelvic) fractures, questionable nondisplaced sacral alar (lower spine) fracture. Resident #195 was a poor surgical candidate and was admitted to the hospital for comfort care. Resident #195 died on [DATE]. The deficient practice affected 1 of 6 residents (Resident #195) reviewed for accidents. The findings included: Resident #195 was admitted to the facility on [DATE] with diagnoses which included dementia, acute respiratory failure, chronic respiratory failure, history of pulmonary embolism (PE, blood clot) and quadriplegia. Review of a care plan dated [DATE] revealed Resident #195 had impaired mobility and required assistance with activities of daily living (ADL). Review of a quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #195 was severely cognitively impaired with no behaviors, wandering, or rejections of care. Resident #195 was dependent for toileting, bathing, and personal hygiene. Resident #195 was dependent for bed mobility. Review of a nursing note dated [DATE] at 10:41 pm authored by Nurse #3 revealed at 6:15 am on [DATE], Nurse Aide (NA) #1 came to the nurse's station and stated Resident #195 was on the floor. Resident #195 was observed laying on her right side beside the bed. Resident #195 was yelling help me please. Nurse #3 advised NAs (names unknown) to get the mechanical lift and pad while Nurse #3 moved Resident #195's bed. The lift pad and mechanical lift were used to lift and raise Resident #195 back to the bed. Resident #195 was assessed for injury and there was no injury or bruising found on Resident #195's head. Resident #195 stated that her right leg hurt severely when touched and that her chest was hurting. Review of the [DATE] Medication Administration Record (MAR) revealed an order to send Resident #195 to the hospital. Review of an Emergency Medical Services (EMS) note dated [DATE] revealed EMS was dispatched, routine (non-emergent) to the facility in reference to a fall/blunt force injury and acute respiratory distress involving Resident #195 at 6:32 am. EMS arrived on scene at 6:43 am, departed the facility at 7:07 am, and transferred care to the Hospital at 7:11 am. Oxygen was applied to Resident #195 at 6:46 am at a rate of 15 liters per non-rebreather mask. EMS documented vital signs at 6:51 am as blood pressure of 136/74, heart rate of 106 beats per minute, respiration rate of 17 breaths per minute, an oxygen saturation of 84% on 15 liters of oxygen per minute via non-rebreather, and a pain score of 0 on a scale of 0-10. Review of the hospital record dated [DATE] revealed Resident #195 arrived in the Emergency Department (ED) via EMS from the facility for evaluation after Resident #195 had a fall from the bed when an NA was trying to get her up to go to the bathroom that resulted in right hip and right shoulder pain. The NA also noted Resident #195 to be slightly more hypoxic than usual. Resident #195's right lower extremity was shortened and rotated with no significant pain to palpation. A computed tomography (CT, radiology scan) of the chest, abdomen, and pelvis dated [DATE] revealed Resident #195 had pulmonary edema, right proximal femur fracture, right inferior/superior pubic rami (pelvis) fractures, and a questionable nondisplaced right sacral alar (lower spine) fracture, anasarca (generalized swelling), and chronic distal colonic distention (enlarge colon). Resident #195 was a poor surgical candidate due to her acute on chronic respiratory failure, urinary tract infection, and likely pneumonia. Resident #195 was placed on bilevel positive airway pressure (BiPAP, a non-invasive machine that helps with breathing). Resident #195 was admitted to the hospital under comfort care to manage symptoms. Resident #195 was given furosemide (medication used to treat fluid retention) and morphine (pain medication, also used to treat shortness of breath) for air hunger (gasping for air), and was ordered a morphine intravenous (IV, medication given through the vein) continuous drip and lorazepam (medication used to treat anxiety and agitation). Resident #195 expired on [DATE]. An interview was conducted on [DATE] at 2:27 pm with NA #1. NA #1 stated she usually worked second shift (2:00 pm to 10:00 pm) and stated she had worked a double shift (2:00 pm until 7:00 am). NA #1 stated Resident #195 required two-person assist for all care and used a mechanical lift for transfers. NA #1 stated Resident #195 was not able to stand or help with turning and repositioning. NA #1 stated she had asked the Night Shift Supervisor before she started her round where NA #4 was because she needed help with her two-person assist residents. NA #1 stated she was told by the Night Shift Supervisor that NA #4 had been in and out of the building all night. NA #1 stated she proceeded to start her care rounds before shift change. NA #1 stated she should have waited for NA #4 to help her change Resident #195 but was not able to locate NA #4. NA #1 stated Resident #195 had had an incontinence episode and required a full bed change. NA #1 stated she rolled Resident #195 on her left side and had gone to the opposite side of the bed when the air mattress shifted, and Resident #195 rolled out of bed. NA #1 stated Resident #195's bed was approximately waist high, 2 foot off the ground. NA #1 stated she immediately left the room and alerted Nurse #3, who was passing medications on 100 hall and the Night Shift Supervisor, who was at the nurse's station. NA #1 stated Nurse #3 and the Night Shift Supervisor went to Resident #195's room and assessed her. NA #1 stated she observed Resident #195 to be in pain but could not specify where. NA #1 stated the Night Shift Supervisor left the room to call EMS and Nurse #3 instructed her to get the mechanical lift and transfer Resident #195 into bed. NA #1 stated after she helped get Resident #195 back into bed, she finished her morning rounds while Nurse #3 remained with Resident #195. An interview was conducted on [DATE] at 8:36 am with NA #4. NA #4 stated that she worked on [DATE] and was a floater (went between 100 and 300 halls). NA #4 stated she had worked with Resident #195 and stated she required two-person assistance, was bedridden, and not able to assist with any care. NA #4 stated she offered at the beginning of her shift to help NA #1 with her rounds, and NA #1 stated she did not need any assistance. NA #4 stated NA #1 stated, I can do it myself with my eyes closed. An interview was conducted on [DATE] at 4:23 pm with Nurse #3. Nurse #3 stated she worked third shift (11:00 pm to 7:00 am) on [DATE] and was assigned Resident #195. Nurse #3 stated Resident #195 required total care, was not able to do anything on her own, and required two-person assistance with all care. Nurse #3 stated NA #1 had approached the nurse's station close to shift change, around 6:15 am, on [DATE] and stated Resident #195 was in the floor. Nurse #3 stated she took off running down the hall and when she arrived at Resident #195's room, Resident #195 was lying on her right side with her back facing the bathroom. Nurse #3 stated Resident #195's head and shoulders were underneath the bed. Nurse #3 stated she crawled under the bed where she was eye-to-eye with Resident #195 and assessed her head for any obvious trauma and did not see any external rotation or shortening of the right leg. Nurse #3 stated she assessed Resident #195 for bleeding, bruising, and deformities. Nurse #3 stated she obtained vital signs while Resident #195 was on the floor and noted Resident #195's oxygen saturation to be 82% at which time she increased Resident #195's supplemental oxygen from 2 to 3 liter per minute and was instructed by the Night Shift Charge Nurse to transfer Resident #195 back to bed utilizing the mechanical lift. Nurse #3 stated after Resident #195 was transferred to bed, she began to gasp for air. Nurse #3 stated she continued to monitor Resident #195 until EMS arrived. Nurse #3 stated NA #1 reported she was not able to find the NA#4 to help her and had tried to change Resident #195 by herself. An interview was conducted on [DATE] at 1:35 pm with the Night Shift Supervisor. The Night Shift Supervisor stated she was able to recall the incident with Resident #195 on [DATE]. The Night Shift Supervisor stated, close to shift change around 6:15 am, NA #1 approached the nurse's station and reported Resident #195 was on the floor. The Night Shift Supervisor stated she observed Resident #195 to be laying on her side between the wall and the bed. The Night Shift Supervisor stated she felt Resident 195's hips and felt no deformities. The Night Shift Supervisor stated she had not noticed any shortening or external rotation. The Night Shift Supervisor stated Nurse #3 instructed the NAs to transfer Resident #195 to bed and she left the room to call EMS. An interview was conducted on [DATE] at 10:32 am with the Hospitalist. The Hospitalist stated she cared for Resident #195 on [DATE] after she arrived in the Emergency Department. The Hospitalist stated she had only been told Resident #195 had been found in the floor and no additional details about the fall. The Hospitalist stated Resident #195 had a femur fracture and pelvic fractures but was a poor surgical candidate. The Hospitalist stated Resident #195's family opted for comfort care and Resident #195 was admitted , and later expired on [DATE]. The Hospitalist stated Resident #195 had a history of chronic respiratory failure and her cause of death was respiratory failure. The Hospitalist stated the fall on [DATE] could have been a contributing factor because the pain associated with the fall could have led to worsening respiratory failure. An interview was conducted on [DATE] at 1:15 pm with the Funeral Home Representative. The Funeral Home Representative stated Resident #195's death certificate revealed she expired on [DATE] at 9:25 am with the cause of death as respiratory failure. An interview was conducted on [DATE] at 4:53 pm with the Director of Nursing (DON). The DON stated NA #1 tried to change Resident #195 by herself. The DON stated after NA #1 had turned Resident #195 on her side, she walked around to the other side of the bed, at which time Resident #195 rolled out of bed. The DON stated Resident #195 was a two-person assist and NA #1 had tried to change Resident #195 on her own. An interview was conducted on [DATE] at 4:37 pm with the Administrator. The Administrator stated he had been notified NA #1 had tried to perform two-person assist incontinence care on her own, had positioned Resident #195 on her left side facing the sink, went around Resident #195's bed to change the linens, and Resident #195 rolled off the bed. The Administrator stated staff reported she was screaming and demanded to be gotten up. The Administrator stated NA #1 should have gotten help before attempting to provide incontinence care for Resident #195. The Administrator was notified of immediate jeopardy on [DATE] at 6:15 pm. The facility provided the following corrective action plan with a completion date of [DATE]: Address how corrective action will be accomplished for those residents found to have been affected by the deficient practice: On [DATE] at approximately 6:15 am resident # 195, rolled from the bed onto the floor as Nurse Aide (NA)#1 was providing incontinent care. NA#1 was providing care to the resident without the assistance of another NA and walked to the other side of the bed after cleaning the resident and positioning resident on their side on an air mattress. When NA #1 reached the other side of the bed to finish changing the soiled linen, the weight of the resident depressed the air mattress and the resident rolled onto the floor in a face down position. The resident, who requires a mechanical lift for transfers, was yelling help me, get me out of the floor. The resident was positioned partially under the bed so the nursing staff utilized a mechanical lift pad to slide her from under the bed and then a mechanical lift to get her back into the bed to assess and provide care. Prior to lifting the resident from the floor, the nurse #3 observed no injuries including external rotation of legs or leg length difference. The resident was transferred to the emergency room (ER). Physician was notified of fall by the charge nurse at 6:30 am on [DATE]. EMS was called and resident was transferred to ER at approximately 6:30 am on [DATE]. Resident's first contact was called at approximately 6:20 with no answer on [DATE]. Nurse #2 called the second contact after the resident was transferred and they indicated they were in the hospital, for an unrelated reason, and saw the resident being brought in. Upon investigation by the DON on [DATE], the following was determined: NA#1 did not follow resident care guide of having 2 people assist although there were two other CNAs working the hall. A root-cause analysis completed by the DON on [DATE] revealed the cause of the fall to be NA #1 not having assistance with providing resident incontinent care for a resident on an air mattress and dependent for bed mobility. Address how the facility will identify other residents that have the potential to be affected by the same deficient practice: All residents who are dependent for bed mobility, and those on air mattresses, have the potential to be affected. The DON and designee completed an audit of all resident's orders, mechanical lift use, progress notes, and air mattress user list and determined that those who are dependent for bed mobility and those on air mattresses, have the potential to be affected. Completed [DATE] Address how the corrective action will be accomplished for those residents found to have been affected by the deficient practice: NA #1 was suspended by the DON from [DATE], after the incident, until [DATE]. NA #1 met with the DON on [DATE] and was given a final warning for failure to follow facility practice/use of care guide. NA #1 was re-educated on [DATE] by the DON. Re-education included: checking care guide at the beginning of each shift to determine level of assistance required, requesting assistance when appropriate, notifying charge nurse if another NA refuses to assist, not positioning a resident on their side on edge of bed and going to other side without another staff member present to keep the resident from rolling to floor, use of two people assistance with air mattresses, and that two person assistance must always be used for mechanical lifts. On [DATE], the SDC had NA #1 return to the facility. NA#1 completed a demonstration of competency on providing care to a resident who is dependent for bed mobility. A skills competency sheet was also completed with employee on [DATE] by SDC. NA#1 was not allowed to return to work until completed. Completed [DATE] by DON and SDC. 100% of NAs and Nurses were in-serviced on facility practice regarding use of the care guide for determining level of assistance with ADLS. Staff were instructed that they must check the care guide in the closet of each resident room to determine how many staff members needed to assist and ask for that assistance. If for any reason assistance was not available or refused the NAs were to report to the charge nurse who would assist or direct another staff member to assist. Staff were educated that they must never leave a resident lying on their side on the edge of the bed without a second staff present to prevent a fall from the bed. Staff were in-serviced that an air mattress might collapse if the resident was positioned on the edge of the mattress and therefore no resident could be left unattended to go to the other side. Staff were specifically educated by the DON that they must use two-person assistance for anyone using an air mattress. Staff were also educated that two-person assistance is always required on any type of mechanical lifts. Any staff member that was not able to be in-serviced on this date will not be allowed to return to work until they have received the education. DON and SDC taught in small groups. Completed [DATE] Address what measure will be put into place or systemic changes made to ensure that the deficient practice will not recur: SDC or designee will ensure that new hires and agency staff receive training upon hire on utilizing the care guide to determine level of assistance, not leaving a resident unassisted on their side on the opposite side of the bed from where they are working and using two- person assistance for all residents who are dependent for bed mobility, on air mattresses and using mechanical lifts. Completed [DATE] 100% of NA's and Nurses were in-serviced on facility practice regarding use of the care guide for determining level of assistance with ADLS. Staff were instructed that they must check the care guide in the closet of each resident room to determine how many staff members needed to assist and ask for that assistance. If for any reason assistance was not available, or refused, the NAs were to report to the charge nurse who would assist or direct another staff member to assist. Staff were educated that they must never leave a resident lying on their side on the edge of the bed without a second staff present to prevent a fall from the bed. Staff were in-serviced that an air mattress might collapse if the resident was positioned on the edge of the mattress and therefore no resident could be left unattended to go to the other side. Staff were specifically educated that they must use two- person assistance for anyone using an air mattress. Staff were also educated that two-person assistance is always required on any type of mechanical lifts. Any staff member that was not able to be in-serviced on this date will not be allowed to return to work until they have received the education. By the SDC and DON using small groups. Completed [DATE] During orientation, new hires and agency will be trained by the SDC or designee regarding use of the care guide for determining level of assistance with ADLS, never leaving a resident lying on their side on the edge of the bed without a second staff present to prevent a fall from the bed, that an air mattress might collapse if the resident is positioned on the edge of the mattress and therefore no resident could be left unattended to go to the other side. Staff will be specifically educated that they must use two-person assistance for anyone using an air mattress or any type of mechanical lifts. Completed [DATE]. Care guides are present in the closet of each resident to communicate special needs between staff to promote continuity of care. Care guides should be reviewed before a staff member begins to work with a resident each day as care areas could change from day to day. Items on the care guide include assistance with ADLs, special devices for positioning including air mattress, splints, etc. They are updated by the administrative assistant after the review of all new orders, 24-hour report, and notes from the past 24 hours. This facility practice continues to be that the DON or designee notifies the administrative assistant of changes to make on the care guide on business days and as needed. This is a longstanding and ongoing process. Indicate how the facility plans to monitor its performance to make sure that the solutions are sustained and include dates when corrective action plan will be completed: Nursing Admin will conduct skills checks on 10% of CNAs for proper use of two-person assistance for bed mobility and those on air mattresses weekly x4 weeks, monthly x 2 months, and quarterly x3 or until such time as no incidents of failure to comply with Facility policy are noted. Monitoring ongoing. Plan completed [DATE]. The QA committee will review results monthly and modify actions as need. Monitoring ongoing. Plan completed [DATE]. IJ removal date: [DATE] On onsite validation was conducted on [DATE]. The facility's investigation was reviewed along with the root cause analysis. The initial audit of potentially affected other residents was reviewed with no concerns identified. The care guides in rooms of residents on the initial audit including residents on air mattress were verified to have the correct information posted in each resident room. Interviews with NAs and Nurses revealed that they had education in [DATE] and again [DATE] regarding safe bed mobility practices, how to turn a resident, how much staff each resident required, where the information was posted, and how often to review the information. Observations were conducted and revealed staff used two-people for incontinence care of dependent residents that utilized air mattresses. The interviews also revealed that staff were able to verbalize that if a staff member refused to assist with a two-person assistance resident that it should be reported and another staff member requested to assist with the care. The QA minutes were reviewed and included the plan put into place. The removal date of [DATE] was validated.
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0726 (Tag F0726)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to verify that a Nurse Aide (NA) was competent in providing care...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to verify that a Nurse Aide (NA) was competent in providing care for a dependent resident. Resident #195 rolled out of bed and sustained a right femur (long bone of the upper leg), right inferior and superior pubic rami (pelvic) fractures and questionable nondisplaced sacral alar (lower spine) fracture during care. Resident #195 was a poor surgical candidate and was admitted to the hospital for comfort care. Resident #195 died on [DATE]. The deficient practice occurred for 1 of 6 NAs (NA #1) reviewed for competencies. Immediate jeopardy began on [DATE] when NA #1 performed care without competencies being verified Resident #195 rolled off the side of the bed. Immediate jeopardy was removed on [DATE] when the facility implemented an acceptable credible allegation of immediate jeopardy removal. The facility remains out of compliance at a lower scope and severity level D (no actual harm with the potential for more than minimal harm that is not immediate jeopardy) to complete employee education and ensure monitoring systems put into place are effective. The findings included: This tag is cross-referred to: F689: Based on observations, record review, staff, Nurse Practitioner, Funeral Home Representative and Hospitalist interviews the facility failed to provide care in a safe manner. On [DATE] Nurse Aide (NA) #1 was performing incontinence care for Resident #195 who was resting on an air mattress raised to waist height and rolled Resident #195 on her side away from NA #1 who proceeded to walk around to the other side of the bed at which time the air mattress decompressed. Resident #195 rolled off the side of the bed to the floor and was wedged between the bed and the wall. Resident #195 was transferred to the hospital where she was diagnosed with a right femur fracture, right inferior and superior pubic rami (pelvic) fractures, questionable nondisplaced sacral alar (lower spine) fracture. Resident #195 was a poor surgical candidate and was admitted to the hospital for comfort care. Resident #195 died on [DATE]. The deficient practice affected 1 of 6 residents (Resident #195) reviewed for accidents. Review of Nurse Aide (NA) #1's employee file revealed she had been hired on [DATE]. There was no evidence of a completed Nurse Aide Competency Checklist prior to [DATE]. Review of a Nurse Aide Competency Checklist dated [DATE] revealed NA #1 had completed all NA competencies. An interview was conducted on [DATE] at 2:27 pm with NA #1. NA #1 stated she was not able to recall what specific training or competencies she had completed upon hire. An interview was conducted on [DATE] at 10:43 am with the Staff Development Coordinator (SDC). The SDC stated when an employee was hired, they were required to attend orientation and completed 3 days on the floor with a preceptor at which time the preceptor would sign off on skills completed on the Nurse Aide Competency Checklist. The SDC stated NAs should have completed all competencies prior to taking an assignment by themselves. The SDC stated she or the Scheduler reviewed the competencies before new staff were taken off orientation to ensure that all the skills on the Nurse Aide Competency Checklist had been completed. The SDC stated she had no record of NA #1's competencies and stated she did not think that NA #1 had ever turned them back in. The SDC stated she was not sure how she had overlooked it. The SDC stated NA #1 should have completed all competencies after she was hired, prior to taking a resident assignment on her own. The SDC stated she was newer in her role and had not had any official training for the SDC position. The SDC stated she had NA #1 complete all NA competencies on [DATE] after the incident with Resident #195. An interview was conducted on [DATE] at 4:11 pm with the Director of Nursing (DON). The DON stated competencies should be completed during orientation for new employees. The DON stated the SDC should ensure that all items on the Nurse Aide Competency Checklist were completed and signed off on by a preceptor. The DON stated she was not sure why NA #1's competencies had not been completed before the incident with Resident #195 and stated she should have had her competencies verified prior to taking an assignment on her own. The Administrator was notified of immediate jeopardy on [DATE] at 6:15 pm. The facility provided the following credible allegation of immediate jeopardy removal: Identify those recipients who have suffered, or are likely to suffer, a serious adverse outcome as a result of the noncompliance: NA #1, who was hired on [DATE], had skills competency completed on hire and signed off by mentors, but the employee misplaced the checklist before returning it to the SDC for filing. The Staff Development Coordinator (SDC) did not ensure that the skills checklist was placed in the file for NA #1. An audit of nursing staff employee files was initiated by the Director of Nursing (DON) who recalled, and confirmed through observation during her audit, that the previous owner had taken all personnel files during the change of ownership. The facility is unable to reach or request records from the previous owner. The ownership change was in 2005 and there are 23 employees who have been there longer than 2005. The audit further revealed that due to turnover of four SDCs in the past four years, and a change of offices, that an appropriate filing system had not been maintained for the On Hire Skills Checklist. Audit completed [DATE] All residents have the potential to be affected. All nursing staff have the potential to be affected. Specify the action the entity will take to alter the process or system failure to prevent a serious adverse outcome from occurring or recurring, and when the action will be complete: NA #1 was counseled and re-educated on [DATE] by the DON. Re-education included: checking care guide at the beginning of each shift to determine level of assistance required, requesting assistance when appropriate, notifying charge nurse if another NA refuses to assist, not positioning a resident on their side on the edge of the bed and going to other side without another staff member present to keep the resident from rolling to floor, use of two people assistance with air mattresses, and that two-person assistance must always be used for mechanical lifts. Completed [DATE] 100% of NAs and Nurses were in-serviced on facility practice regarding use other care guide for determining level of assistance with ADLS. Staff were instructed that they must check the care guide in the closet of each resident room to determine how many staff members needed to assist and ask for that assistance. If for any reason assistance was not available, or refused, the NAs were to report to the charge nurse who would assist or direct another staff member to assist. Staff were educated that they must never leave a resident lying on their side on the edge of the bed without a second staff present to prevent a fall from the bed. Staff were in-serviced that an air mattress might collapse If the resident was positioned on the edge of the mattress and therefore no resident could be left unattended to go to the other side. Staff were specifically educated that they must use two-person assistance for anyone using an air mattress. Staff were also educated that two-person assistance is always required on any type of mechanical lifts. Any staff member that was not able to be in-serviced on this date will not be allowed to return to work until they have received the education. By the SDC and DON using small groups. Completed [DATE] On [DATE] he SDC took NA#1 to a room and had her complete a return demonstration on providing care to a dependent resident in the bed. NA#1 was not allowed to return to work until all of this was completed. Completed [DATE] by SDC. A skills checklist was completed with NA#1 on [DATE] with the SDC. NA#1 was not allowed to return to work until this was completed. She returned to work on [DATE]. Completed [DATE] On [DATE] the DON asked the SDC about the On Hire skills checklist for NA#1. The SDC informed there was not one in the file and that NA #1 stated she had misplaced it before turning it in. The DON educated the SDC there must be a skills checklist on file for all new hires from that date forward. From [DATE] to present there have been 2 hires. Both have On Hire Skills Checklists in their file. No new hire will be allowed to begin work without a completed skills checklist. Completed [DATE] Due to the removal of On Hire Skills Checklist by the previous owner, and files being misfiled by turnover in SDC position, the facility will redo on hire skills checklists for all employees beginning [DATE] and ending [DATE]. No CNA or nurse will be allowed to return to work after [DATE] if they have not completed the on hire skills checklist. This will be completed by DON, SDC or designee. Completion [DATE] The categories of skills on the checklist are infection control, pressure ulcer prevention, nutrition, ADLs, documentation, patient satisfaction, safety (which includes use of lifts, two-person assistance for air mattress, total dependence, turning resident toward oneself for care). The Director of Nursing (DON) had the SDC sign an in-service form documenting that she was told on [DATE] that she must make sure that the On Hire Skills Checklist is completed and filed on hire for all nursing staff. Training completed [DATE]. Form signed [DATE]. The SDC will place, for all new hires, the On Hire Skills Checklist in an employee file with the employee's name and date of hire. This will be maintained in the SDC office. No employee will be allowed to begin work unless completed. Completed [DATE] A monitoring tool checklist, created by the Administrator, was implemented to track that the On Hire Skill Checklist was filed on hire and that annual training was provided with the date note. The checklist will be maintained by the SDC. Completed [DATE] The Administrator is responsible for the plan. Date of IJ removal: [DATE] An onsite validation was conducted on [DATE]. A review of documentation revealed skills checklists for all employees from [DATE] through [DATE] had been updated/completed that included the following: infection control, pressure ulcer prevention, nutrition, activities of daily living (ADL), documentation, resident satisfaction, safety, totally dependent resident care, turning and repositioning a resident towards oneself for care, and the use of the care guide for determining the level of assistance a resident required and that if a staff member refused to assist with a two-person assistance resident that it should be reported and another staff member requested to assist with the care. A review of an in-service revealed the Staff Development Coordinator (SDC) had been educated about ensuring the On Hire Skills Checklist had been completed and filed for all nursing staff, an employee file will be maintained in the SDC office, and staff would not be allowed to work until the checklist had been completed. The facility completed On Hire Skills Checklists for all staff. The facility's monitoring tool checklist was reviewed and had been implemented and was being maintained by the SDC. The IJ removal date of [DATE] was validated.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and resident, staff, and pharmacy interviews, the facility failed to obtain additional instructions from ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and resident, staff, and pharmacy interviews, the facility failed to obtain additional instructions from the provider when semaglutide (used to control blood sugar for Type 2 diabetics) was not available for 1 of 2 residents reviewed for medical record accuracy (Resident #85). The findings included: Resident #85 was admitted to the facility on [DATE]with diagnoses which included diabetes. Review of a quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #85 was cognitively intact. Review of an order dated 10/1/2024 revealed Resident #85 was ordered to be administered semaglutide (used to control blood sugar for Type 2 diabetics) 0.5 mg subcutaneously once a week, on Sundays. Review of the November 2024 Medication Administration Record (MAR) revealed semaglutide 0.5 mg was documented as administered on Sunday,11/3/2024 at 8:00 pm by Nurse #2. An interview was conducted on 11/6/2024 at 3:28 pm with Nurse #2. Nurse #2 stated she worked night shift (7:00 pm to 7:00 am) on 11/3/2024 and was assigned Resident #85. Nurse #2 stated she had documented that she had given Resident #85 semaglutide on 11/3/2024, however when she had gotten to Resident #85's bedside, she realized there was not an adequate amount of medication in the pen to give the correct dose. Nurse #2 stated she called the pharmacy on 11/3/2024 and was told it was not time for Resident #85's semaglutide to be refilled. Nurse #2 stated when a resident ran out of medication, she would alert the pharmacy and request a refill and let the Nurse Supervisor know so they could get additional orders from the provider. Nurse #2 stated she let the Nurse Supervisor know on 11/5/2024. An interview was conducted on 11/5/2024 at 8:51 am with Resident #85. Resident #85 stated the facility had been out of her semaglutide since 10/27/2024. Resident #85 stated she was scheduled to receive semaglutide on 11/3/2024 but was told by Nurse #2 that she was out. Resident #85 stated Nurse #2 had called the pharmacy and was told it was too early to have the medication refilled. An interview was conducted on 11/5/2024 at 2:44 pm with the Nurse Supervisor. The Nurse Supervisor stated she was approached by Resident #85 on 11/5/2024. The Nurse Supervisor stated Resident #85 told her she had not gotten her semaglutide on 11/3/2024. The Nurse Supervisor stated she immediately called Nurse #2. The Nurse Supervisor stated Nurse #2 had told her she had documented the medication as administered and when she arrived in Resident #85's room to administer the medication, she realized there was not an adequate amount to give the correct dose. The Nurse Supervisor stated Nurse #2 should have called the provider to be obtain an order to hold the semaglutide and for additional instructions. An interview was conducted on 11/7/2024 at 4:01 pm with the Director of Nursing (DON). The DON stated Resident #85 had informed the Nurse Supervisor she had not received her semaglutide. The DON stated the Nurse Supervisor called Nurse #2 and was told there was not enough medication in the pen to give the appropriate dose. The DON stated Nurse #2 should have called the provider for an order to hold the medication and for additional instructions.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to adjust air mattress settings to accommodate re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff interviews the facility failed to adjust air mattress settings to accommodate residents' weight for 2 of 6 residents (Resident #68 and Resident #20) reviewed for pressure ulcers. The findings included: 1. Resident #68 was admitted to the facility on [DATE]. Review of an admission Minimum Data Set (MDS) dated [DATE] revealed Resident #68 was cognitively impaired and had a pressure injury. Review of a care plan dated 9/26/2024 revealed Resident #68 had a pressure ulcer and was at risk for further alteration in skin integrity/pressure ulcers due to immobility, incontinence, diabetes, and contractures. Interventions included staff were to provide pressure-reducing surfaces on the bed and chair. Review of Resident #68's weight dated 9/15/2024 was 123.8 pounds. An observation was conducted on 11/4/2024 at 12:01 pm of Resident #68. Resident #68's pressure mattress was set to 240 pounds. An observation was conducted on 11/5/2024 at 11:54 am of Resident #68. Resident #68's pressure mattress was set to 240 pounds. An interview was conducted 11/6/2024 at 9:17 am with the Wound Care Physician Assistant (PA). The Wound Care PA stated she noticed Resident #68's air mattress setting was set on 240 pounds. The Wound Care PA stated 240 pounds was not an appropriate setting. The Wound Care PA stated the adjustment of the air mattress should be a community effort to ensure the settings were appropriate for Resident #68's weight. An interview and observation were conducted on 11/7/2024 at 9:52 am with Nurse #1 as she provided wound care for Resident #68. Resident #68 was observed to have a nickel size open wound on her coccyx area with a tan wound bed. Nurse #1 stated a pressure mattress should be set according to Resident #68's weight. Nurse #1 stated an air mattress setting of 240 pounds would be too firm and would not help with pressure relief. An interview was conducted on 11/7/2024 at 1:09 pm with the Maintenance Director. The Maintenance Director stated when a resident needed an air mattress, he would receive a work order and put one on the resident's bed. The Maintenance Director stated he would ask the hall nurse what the resident's weight was and set the air mattress to that weight. The Maintenance Director stated the nurses would adjust after he initially set up the air mattress. An interview was conducted on 11/7/2024 at 3:58 pm with the Director of Nursing (DON). The DON stated she was not familiar with the air mattress settings and agreed that 240 pounds would not be a correct air mattress setting for Resident #68. The DON stated she was not sure if anyone was responsible for ensuring the air mattress settings were correct and that there was not currently any process for monitoring air mattress settings. An interview was conducted on 11/7/2024 at 4:23 pm with the Administrator. The Administrator stated the Maintenance Director was responsible for the initial setup of the air mattress and adjusting the settings. 2. Resident #20 was admitted to the facility on [DATE]. The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #20 was moderately impaired in cognition for daily decision making. The MDS noted Resident #20 weighed 90 pounds and was at risk for developing pressure ulcers. She had a pressure reducing device for her bed and no unhealed pressure ulcers. An observation conducted on 11/04/24 at 11:22 AM of Resident #20's pressure reducing mattress control settings revealed the weight for the mattress setting was a dial and it was turned halfway between 160 and 240 pounds. An observation conducted on 11/05/24 at 8:50 AM of Resident #20's pressure reducing mattress control settings revealed the weight for the mattress setting was a dial and it was turned halfway between 160 and 240 pounds. An observation conducted on 11/06/24 at 8:58 AM of Resident #20's pressure reducing mattress control settings revealed the weight for the mattress setting was a dial that was turned below 80 pounds. During an interview on 11/06/24 at 8:59 AM, Nurse #4 stated she did not adjust settings for pressure reducing mattresses and was not sure who was responsible for doing so. Nurse #4 confirmed she was assigned to provide Resident #20's care but she had not looked at or changed the settings for Resident 20's pressure reducing mattress. During an interview on 11/06/2024 at 9:17 AM, the Wound Care Physician Assistant (PA) explained the appropriate settings for a pressure reducing mattress should be set at the resident's current weight. During an interview on 11/07/2024 at 1:09 PM, the Maintenance Director stated that when a resident needed a pressure reducing mattress, he received a work order and put one on the resident's bed. The Maintenance Director stated he asked the hall nurse what the resident's weight was and set the pressure reducing mattress to that weight. The Maintenance Director stated the nurses would adjust the settings after he initially set up the air mattress. During an interview on 11/07/2024 at 3:58 PM, the Director of Nursing (DON) stated she was not familiar with the pressure reducing mattress settings and agreed that adjusting the settings for Resident #20's pressure reducing mattress between 160 and 240 pounds would not be the correct setting based on her current weight. The DON stated she was not sure if anyone was responsible for ensuring the settings for pressure reducing mattresses were correct and that there was no current process for the monitoring of settings for pressure reducing mattresses. During an interview on 11/07/2024 at 4:23 PM, the Administrator stated the Maintenance Director was responsible for the initial setup of pressure reducing mattresses and adjusting the settings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and facility staff and resident interviews, the facility failed to keep an oxygen concentr...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and facility staff and resident interviews, the facility failed to keep an oxygen concentrator filter free from dust and debris for 1 of 5 residents reviewed for oxygen (Resident #15). Findings included: Resident #15 was admitted to the facility on [DATE] with diagnoses that included heart failure, COPD, and other disorders of lung. A review of Resident #15's most recent quarterly Minimum Data Set assessment dated [DATE] revealed Resident #15 to be cognitively intact with no rejection of care. Resident #15 was coded as receiving oxygen therapy while a resident. A review of Resident #15's physician orders revealed the following: - Oxygen at 2 liters per minute via nasal cannula to maintain saturations above 90% for COPD - Check oxygen saturation twice daily due to COPD A review of Resident's care plan last updated on 08/31/24 revealed a care plan for respiratory risk related to COPD and the use of oxygen. Interventions included to administer oxygen as needed and monitor oxygen saturations as needed. An observation made of Resident #15 on 11/04/24 at 11:52 AM revealed her on the bed adjusting a blanket. Resident observed receiving oxygen via nasal cannula. An observation of Resident #15's oxygen concentrator at this time revealed filter to be caked with gray dust around the intake and filter. An additional observation made of Resident #15's oxygen concentrator on 11/07/24 at 12:32 PM revealed the concentrator to be in the same condition as it was observed on 11/04/24 with gray dust caked around the intake and the filter. An interview with Nurse Aide (NA) #1 on 11/07/24 at 12:49 PM revealed she did not clean or have anything to do with resident oxygen concentrators. She stated she was unaware who was responsible for ensuring that oxygen concentrators remained clean and free from dust and debris. An interview with NA #2 on 11/07/24 at 1:02 PM revealed the only responsibility she believed that nurse aides had regarding oxygen and oxygen concentrators was changing the tubing once a week or as needed. She stated she believed that it was the hall nurse's responsibility for ensuring that oxygen concentrators were clean and free from dust and debris. An interview with Nurse #1 on 11/07/24 at 1:12 PM revealed she did not know who was responsible for ensuring oxygen concentrators were clean from dust and debris, but that she did not believe it was the responsibility of the hall nurses. She stated she knew that Central Supply took oxygen concentrators when they changed ownership and ensured they were clean and prepared for the next resident who would use it. An interview with Central Supply on 11/07/24 at 1:43 PM revealed department heads were scheduled to do daily rounds on all residents admitted to the facility and part of those rounds was to ensure that oxygen concentrators were clean and free from dust and debris and that they were operating properly. She continued, stating when she observed an oxygen concentrator that was dirty and in need of cleaning, she would notify the housekeeping staff, who would take a small brush and clean out the intake. An observation of Resident #15's oxygen concentrator with Central Supply on 11/07/27 at 1:48 PM revealed Resident #15's oxygen concentrator to continue to be caked around the intake and filter with gray dust. Central Supply reported at this time that Medical Records was the department head that had Resident #15 on her daily rounds and stated the condition of Resident #15's oxygen concentrator was dirty and in need of cleaning. An interview with Medical Records on 11/07/24 at 1:54 PM revealed she was the department head that was responsible for daily rounds on Resident #15's room. She stated when she would go into resident rooms, she would observe to see if the room was clean and in good condition. She reported she would observe the oxygen concentrator, and she would run her hand along the filter and intake to wipe away any dirt or dust build up. She reported she did not get down eye level with the concentrator and view the intake or filter to ensure it was clean and free from debris. An observation of Resident #15's oxygen concentrator was completed with Medical Records on 11/07/24 at 1:55 PM. Resident #15's oxygen concentrator continued to be caked with gray dust and debris around the intake and the filter. Medical Records agreed that the intake and filter was dirty and in need of cleaning. She stated housekeeping needed to come in with a brush and clean out the intake and filter. An interview with the Environmental Services Director on 11/07/24 at 1:56 PM revealed his staff was responsible for cleaning oxygen concentrators and ensuring the filters and intake were free from dust and debris. He reported that his staff should check concentrators when they are cleaning resident rooms and remove any dust buildup from the oxygen concentrators. During an observation of Resident #15's oxygen concentrator with the Environmental Services Director on 11/07/24 at 1:58 revealed Resident #15's oxygen concentrator continued to be caked with gray dust and debris around the intake and the filter. The Environmental Services Director acknowledged the filter and intake were dirty and in need of cleaning, reporting that should probably be cleaned by us. We can take a small brush and get that cleaned out. The Environmental Services Director indicated he would get his staff to clean the intake and filter immediately. During an interview with the Director of Nursing on 11/07/24 at 3:43 PM, revealed she believed it was ultimately the responsibility of the housekeeping staff to ensure that there was no dust or debris buildup on resident oxygen concentrators. She indicated she expected dirty oxygen concentrators to be identified during the department head rounds and cleaned. She expected oxygen concentrators to remain free from dust and debris buildup. During an interview with the Administrator on 11/07/24 at 4:57 PM revealed he was made aware of the dirty oxygen concentrator and that he expected oxygen concentrators to be checked at least weekly and to be cleaned by his housekeeping staff.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure accurate medical records when a resident's medication...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure accurate medical records when a resident's medication administration was incorrectly documented as administered for 1 of 2 residents (Resident #85) reviewed for medical record accuracy. The findings included: Resident #85 was admitted to the facility on [DATE]with diagnoses which included diabetes. Review of an order dated 10/1/2024 revealed Resident #85 was ordered to be administered semaglutide (used to control blood sugar for Type 2 diabetics) 0.5 mg subcutaneously once a week, on Sundays. Review of the November 2024 Medication Administration Record (MAR) revealed semaglutide 0.5 mg was documented as administered on Sunday,11/3/2024 at 8:00 pm by Nurse #2. An interview was conducted on 11/6/2024 at 3:28 pm with Nurse #2. Nurse #2 stated she worked night shift (7:00 pm to 7:00 am) on 11/3/2024 and was assigned Resident #85. Nurse #2 stated she had documented that she had given Resident #85 semaglutide on 11/3/2024, however when she had gotten to Resident #85's bedside, she realized there was not an adequate amount of medication in the pen to give the correct dose. Nurse #2 stated she had forgotten to go back and circle the medication administration on the MAR on 11/3/2024 at 8:00 pm to indicate that the medication was not administered. An interview was conducted on 11/5/2024 at 2:44 pm with the Nurse Supervisor. The Nurse Supervisor stated she was approached by Resident #85 on 11/5/2024. The Nurse Supervisor stated Resident #85 told her she had not gotten her semaglutide on 11/3/2024. The Nurse Supervisor stated she immediately called Nurse #2. The Nurse Supervisor stated Nurse #2 had told her she had documented the medication as administered and when she arrived in Resident #85's room to administer the medication, she realized there was not an adequate amount to give the correct dose. An interview was conducted on 11/7/2024 at 4:01 pm with the Director of Nursing (DON). The DON stated Resident #85 had informed the Nurse Supervisor she had not received her semaglutide. The DON stated the Nurse Supervisor called Nurse #2 and was told there was not enough medication in the pen to give the appropriate dose. The DON stated Nurse #2 should not have documented semaglutide as administered on 11/3/2024 at 8:00 pm and should have gone back and circled the medication if she was not able to give it.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff and family interviews, the facility failed to honor a resident's choice to have ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, and staff and family interviews, the facility failed to honor a resident's choice to have a communal dining experience for 1 of 1 resident reviewed for choices (Resident #87). This had the potential to affect all residents who wish to have a communal dining experience. The findings included: Resident #87 was admitted to the facility on [DATE]. A review of Resident #87's quarterly Minimum Data Set assessment dated [DATE] revealed Resident #87 to be severely cognitively impaired. She was coded as requiring supervision with eating. A review of Resident #87's annual Minimum Data Set assessment dated [DATE] revealed it was very important to Resident #87 to do things with groups of people. An interview with Resident #87's Family Member on 11/04/24 at 12:20 PM, revealed approximately 3 months ago the facility abruptly stopped communal dining in the dining room. Resident #87's Family Member stated Resident #87 enjoyed eating and the main dining room with other residents and felt the resident would prefer to do so. She also reported that she felt when Resident #87 ate in the dining room with other residents, her meal intakes were better. Resident #87's Family Member stated she visited with Resident #87 multiple times per week and was in the facility around meal times. An observation of the lunch meal service on 11/04/24 at 12:26 PM revealed no meals were served in the main dining room. An observation of the lunch meal service on 11/05/24 at 1:13 PM revealed no meals were served in the main dining room. An observation of the lunch meal service on 11/07/24 at 11:45 AM revealed no meals were served in the main dining room. During an interview with the Registered Dietician on 11/07/24 at 9:45 AM, he reported he was aware of multiple residents who preferred to eat in the dining room, but that the facility had not offered that in some time. He stated he was unsure why the residents were not being offered communal dining and that it had stopped when the facility had a COVID-19 outbreak that was contained to staff members about 3 months ago and the facility had not offered it since. He stated he hoped the facility would begin offering communal dining soon as he felt the intakes of some residents, especially those on the restorative therapy caseload, were better when they ate in the main dining room with other residents. During an interview with the Dietary Manager on 11/07/24 at 11:33 AM revealed communal dining had stopped about 2 ½ months ago. She stated she was unsure why it had stopped and that she had enough staff to provide a communal dining service in the main dining room. She also stated it was not a decision she made and that it would have been a decision made by the Director of Nursing or the Administrator. The Dietary Manager also stated she felt residents looked forward to communal dining and had better meal intakes when they dined in a group setting. An interview with the Director of Nursing on 11/07/24 at 3:39 PM revealed communal dining was stopped when the facility had a COVID outbreak in mid-August and indicated it resolved around the 19th of September. She stated once the facility got through the outbreak and were planning on resuming communal dining, the area dealt with the aftermath of a hurricane that hit the area on 09/26/24 where roads were impassable, and the facility was working under their emergency preparedness plan. She stated the facility planned to resume communal dining on 11/04/24 but that the state survey agency had come into the facility, so it was not restarted. She indicated she hoped that communal dining would resume on 11/08/24. An interview with the Administrator on 11/07/24 at 5:00 PM revealed the facility was offering communal dining until there was a COVID outbreak amongst the staff that lasted approximately a month. He stated once the COVID outbreak was over, the area was hit by a hurricane on 09/26/24 which resulted in the facility being without power and many of the area roads being unpassable, preventing employees from being able to get to the facility. The Administrator reported that the facility was going to begin communal dining on 11/04/24 but was postponed due to the arrival of the state agency. He stated he expected communal dining to begin again, in full, on 11/11/24.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0565 (Tag F0565)

Could have caused harm · This affected multiple residents

Based on record review, resident and staff interviews, the facility failed to communicate the facility's efforts to address concerns voiced by residents during Resident Council meetings for 5 of 8 mon...

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Based on record review, resident and staff interviews, the facility failed to communicate the facility's efforts to address concerns voiced by residents during Resident Council meetings for 5 of 8 months reviewed (January 2024, February 2024, May 2024, June 2024, July 2024, August 2024, September 2024, and October 2024). Findings included: Review of the Resident Council Minutes for the period 01/30/24 through 10/29/24 revealed the following: a. The Resident Council meeting minutes dated 01/30/24 noted a concern was voiced that menus were not being provided for them to choose their meals for the following day. It was noted that the Director of Nursing (DON) was made aware of the issues and stated that she had scheduled a meeting with Dietary to discuss the issues. b. The Resident Council meeting minutes dated 02/27/24 revealed the last meeting's minutes were reviewed and residents stated that everything was documented correctly. There was no indication that the facility's efforts (response, action and/or rationale) to address the concern(s) voiced during the 01/30/24 meeting was communicated to the Resident Council. c. The Resident Council meeting minutes dated 05/28/24 noted under the section, Grievances and Concerns, that residents voiced they were being asked about the next day's menu but were not always getting what they requested. It was noted that the Dietary Manager was in attendance who explained that sometimes residents didn't receive food items requested because of personal dietary restrictions and she would speak with staff to be more aware of choices offered. d. The Resident Council meeting minutes dated 06/25/24 revealed the last meeting's minutes were reviewed and residents stated that everything was documented correctly. Under the section, Grievances and Concerns, it was noted that residents voiced they were being asked about menus but were still not always getting what they requested and Social Worker (SW) #1 would address the issue. e. The Resident Council meeting minutes dated 07/30/24 revealed the last meeting's minutes were reviewed and residents stated that everything was documented correctly. There was no indication that the facility's efforts to address the concern(s) voiced during the 06/25/24 meeting was communicated to the Resident Council. Under the section, Grievances and Concerns, it was noted that residents voiced they were being asked about menus but they were still not always getting what was requested and SW #1 would address the issue with the DON and Dietary Manager. f. The Resident Council meeting minutes dated 08/27/24 revealed the last meeting's minutes were reviewed and residents stated that everything was documented correctly. There was no indication that the facility's efforts to address the concern(s) voiced during the 07/30/24 meeting was communicated to the Resident Council. g. The Resident Council meeting minutes dated 09/24/24 revealed the last meeting's minutes were reviewed and residents stated that everything was documented correctly. Under the section, Grievances and Concerns, it was noted that residents voiced that dietary ran out of iced tea and they only received water as a replacement. Residents also voiced they were supposed to receive stir fry the previous evening but all they received were veggies with a piece of meat on the side that was tough, fatty and they could not chew it. It was noted that SW #1 would address the issue with Dietary. h. The Resident Council meeting minutes dated 10/29/24 revealed the last meeting's minutes were reviewed and residents stated that everything was documented correctly. There was no indication that the facility's efforts to address the concern(s) voiced during the 09/24/24 meeting was communicated to the Resident Council. A Resident Council group interview was conducted on 11/05/24 at 2:15 PM with Resident #19, Resident #23, Resident #31, Resident #32, Resident #35, Resident #44, Resident #72, Resident #85, Resident #109, and Resident #118 in attendance. All residents agreed that they brought up the same concerns each month during the Resident Council meetings but never received any feedback or response from Administration. Resident #118 stated it made them feel like they were not being seen or heard and their opinions didn't matter. The residents all agreed with Resident #118 and stated they would like to know they were being heard by receiving feedback from administration on the efforts that had been made or attempted to address their concerns. During an interview on 08/24/24 at 3:08 PM, the Activity Director (AD) explained concerns voiced by residents during the monthly meetings were documented on the Resident Council meeting minutes and the minutes were provided to the Administrator and Department Managers to review. She explained that at the next Resident Council meeting, she read the minutes from the previous meeting to the group, asked them if everything was ok and then documented if the residents agreed the minutes were recorded correctly. The AD stated she did not receive any resolution or response to report back to the Resident Council regarding the concerns voiced during the previous meeting(s) and assumed the staff member who investigated the concern had provided the residents notification of the resolution. During an interview on 11/07/24 at 1:39 PM, SW #1 stated she attended the Resident Council meetings each month with the AD and the minutes from the previous meeting was reviewed with the residents attending the meeting. She explained the residents were asked if they were still having the same issues but neither she nor the AD provided them with feedback as to what was attempted to address their concerns. SW #1 stated when the same concerns were brought up each month, they were documented in the minutes and provided to the appropriate Department Manager to address. During an interview on 11/07/24 at 4:24 PM, the Administrator revealed he was aware of the repeated concerns voiced during the Resident Council minutes. He explained when concerns were voiced during the meetings, he implemented certain steps to address the concern but would not hear anything back during the month and when he received the next month's meeting minutes he noticed the same concern was brought back up. The Administrator was unaware that residents had voiced they felt as if they were not seen or heard and their opinion did not matter. He stated that going forward he would work on a better process of communication such as having a Department Manager or himself attend the Resident Council meeting to discuss what was attempted to address the concerns or ensure that the AD was provided the information so that she could review with the Resident Council during the next meeting.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. A Minimum Data Set (MDS) annual assessment dated [DATE] revealed Resident #49 had a stage 3 pressure ulcer. An observation o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. A Minimum Data Set (MDS) annual assessment dated [DATE] revealed Resident #49 had a stage 3 pressure ulcer. An observation of wound care for Resident #49 was completed on 11/06/2024 at 8:28 AM. A cart with personal protective equipment (PPE) supplies was observed in the hall outside Resident #49's room. The Infection Preventionist (IP) Nurse and Wound Care Physician Assistant (PA) were observed using hand sanitizer prior to entering the resident's room. Upon entry to Resident #49's room a sign for EBP was observed on the wall above Resident #49's bed which instructed staff to wear gloves and gown for high contact resident care activities such as wound care involving any skin opening requiring a dressing. Both IP Nurse and Wound Care PA donned gloves. The IP Nurse conducted positioning of resident on the right side and assisted with wound care and redressing. Wound Care Physician Assistant performed measurement of pink tissue and wound care while wearing gloves. IP Nurse and Wound Care Physician Assistant failed to don a protective gown. An interview was completed with the Wound Care Physician Assistant (PA) on 11/06/2024 at 8:45 AM. When asked if special precautions should be used for the wound care, he stated it is up to the facility. Wound Care PA acknowledged not seeing the EBP sign and not wearing a gown during the wound care to Resident #49. Interview with IP Nurse at 2:18 PM on 11/06/2024 revealed when she consulted North Carolina State Prevention of Infection Control and Epidemiology (NC SPICE), she was told staff did not need to wear a gown for wound care if the wound did not have drainage. She did not recall the name of the person she consulted at NC SPICE. At 4:08 PM on 11/07/2024 an interview was conducted with the Director of Nursing (DON) who reported she was aware that staff need to don gowns and gloves for wound care. DON revealed she was responsible for oversight and updating of the Infection Prevention policies and procedures. During an interview with the Administrator on 11/072024 at 4:46 PM, he was informed about the IP Nurse and Wound Care Physician Assistant not wearing a gown during wound care. The Administrator stated he was not aware of the CMS guidance /recommendations specific to EBP. 2. Review of an admission Minimum Data Set (MDS) dated [DATE] revealed Resident #68 had one unstageable pressure ulcer with suspected deep tissue injury in evolution. Review of a Wound Physician note dated 10/30/24 indicted the resident had a stage 3 pressure ulcer (full thickness skin loss) with with subcutaneous tissue damage and moderate serous drainage. An observation was conducted on 11/5/2024 at 1:55 pm. Resident #68 did not have an Enhanced Barrier Precaution sign on her door. Nurse Aide (NA) #3 and NA #2 entered Resident #68's room, washed their hands, put on clean gloves, and proceeded to provided incontinence care. An interview was conducted on 11/5/2024 at 2:21 pm with NA #3. NA #3 stated if a resident was on Enhanced Barrier Precautions (EBP), there would be precautions sign on the outside of their door. NA #3 stated gloves, a mask, hairnet, and shoe covers were used for Personal Protective Equipment (PPE) for residents on EBP. NA #3 stated she did not wear PPE other than gloves when she provided incontinence care for Resident #68 because there was no precaution sign on Resident #68's door. An interview was conducted on 11/6/2024 at 2:05 pm with NA #2. NA #2 stated if a resident was on EBP, there should be a precaution sign and PPE cart outside of the resident's room. NA #2 stated EBP was used when a resident had a wound. NA #2 stated she was not sure why Resident #68 was not on EBP and stated she did not wear a gown because there was no precaution signage outside of her room. An interview was conducted on 11/6/2024 at 11:45 am with the Infection Preventionist (IP). The IP stated staff were educated during orientation about EBP. The IP stated residents with wounds should be placed on EBP. The IP stated when a resident was admitted to the facility, she would review their chart to see if EBP were required and would place an order at that time. The IP stated she, the Wound Care Nurse, and or the Nurse Supervisor placed precautionary signs outside of the resident's door. The IP stated Resident #68 was not on EBP because her wound was not big enough. The IP stated a wound had to be big before the resident was placed on EBP. The IP stated PPE was kept on the linen carts on each hall. An interview was conducted on 11/7/2024 at 4:05 pm with the Director of Nursing (DON). The DON stated the admission nurse was responsible for placing orders for EBP when a resident was admitted with a wound, catheter, tube feeding, intravenous (IV, medication infused through the vein) therapy, etc. The DON stated should be a sign outside of the resident's room or over their bed if the resident was on EBP and PPE was on the linen carts on each hall. The DON stated Resident #68 did not require EBP because the wound had a small parameter. Based on observations, record review, and interviews with staff, the facility failed to follow their infection control policy and procedures regarding Enhanced Barrier Precautions during high-contact care activities for residents with a feeding tube (Resident #126) and wounds (Resident #68 and Resident #49). This failure occurred for 4 of 4 nursing staff observed for infection control practices (Nurse #4, Nurse Aide #1, Nurse Aide #2 and Infection Preventionist). Findings included: Review of the facility's Enhanced Barrier Precautions (EBP) policy and procedures dated 04/01/24 read in part, EBP refer to an infection control intervention designed to reduce transmission of multidrug- resistant organisms (abbreviated as MDRO and refers to a type of bacteria that are resistant to one or more classes of antibiotics) that employs targeted gown and gloves use during high contact resident care activities. High-contact resident care activities include wound care: any skin opening requiring a dressing and device care or use: central lines, urinary catheters, feeding tubes, and tracheostomy/ventilator tubes. An order for EBP will be obtained for residents with wounds or indwelling medical devices. Signage may be placed above the resident's head of bed and designate EBP in a way as to alert staff but maintain resident privacy, dignity and homelike environment. EBP should be used for the duration of the affected resident's stay in the facility or until resolution of the wound or discontinuation of the indwelling medical device that placed them at higher risk. 1. Observations conducted of Resident #126's room on 11/04/24 at 11:33 AM and 11/05/24 at 3:10 PM revealed no EBP signage posted in the room or on the door. An observation on 11/06/24 at 10:04 AM revealed Resident #126 sitting up in his wheelchair receiving a fortified nutritional supplement via tube feeding. There was no EBP signage posted in Resident #126's room. On the door of Resident #126's room was a small, white piece of paper with the letters EBP and no other information. An observation of Resident #126's tube feeding care and subsequent interview was conducted with Nurse #4 on 11/06/24 at 10:18 AM. Nurse #4 sanitized her hands, donned gloves but no gown and cleaned Resident #126's feeding tube site. Nurse #4 applied a new gauze around the feeding tube site, flushed the feeding tube with water and reconnected the tube feeding. When asked if Resident #126 was on any type of precautions, Nurse #4 replied no. When Nurse #4 was shown the small, white piece of paper with the letters EBP posted on Resident #126's door, Nurse #4 stated she had not noticed the sign and no one had informed her that Resident #126 was on EBP. Nurse #4 explained EBP was used for residents who had wounds or COVID-19. Nurse #4 stated the sign did not include any instructions on what PPE needed to be worn and usually there was a PPE cart out by the door when it was something that staff needed to do. During an interview on 11/06/24 at 11:38 AM, the Infection Preventionist (IP) explained that staff received education about EBP during orientation and through an all-staff inservice conducted in April 2024. The IP stated staff were supposed to don a gown and gloves when a resident had an indwelling medical device such as a feeding tube. The IP stated when a resident was admitted to the facility, she reviewed their chart to see if EBP was required and placed an order at that time. The IP stated she, the Wound Care Nurse and/or the Nurse Supervisor placed precautionary signs on the outside of the resident's door and the EBP sign should have been placed on Resident #126's door when he transferred rooms. The IP stated PPE was kept on the linen carts on each hall for staff to use and staff should have been donning a gown and gloves when providing Resident #126 with high-contact resident care. During an interview on 11/07/24 at 3:56 PM, the Director of Nursing (DON) revealed the admission nurse was responsible for placing orders for EBP when a resident was admitted with an indwelling medical device such as a feeding tube. The DON stated if a resident was on EBP, there should be a sign posted outside of the resident's door or in the room over the resident's bed and PPE was stored on the linen carts on each hall for staff to use. The DON confirmed Resident #126 was on EBP due to him having a feeding tube and stated that staff should have been donning a gown and gloves when providing Resident #126 with high-contact resident care.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0945 (Tag F0945)

Could have caused harm · This affected multiple residents

Based on record review and staff interviews the facility failed to follow their infection control policy and procedure to ensure: 1) facility staff received infection control training on Enhanced Barr...

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Based on record review and staff interviews the facility failed to follow their infection control policy and procedure to ensure: 1) facility staff received infection control training on Enhanced Barrier Precautions (EBP) to know what required EBP and when to implement EBP and/or 2) failed to communicate to facility staff which residents required the use of EBP for 4 of 4 nursing staff reviewed for infection control (Nurse Aide #9, Nurse #1, Nurse #4, and Nurse #5). This practice had the potential to affect all residents. Findings included: Review of the facility's Enhanced Barrier Precautions (EBP) policy and procedures dated 04/01/24 read in part, a) all staff receive training on enhanced barrier precautions upon hire and at least annually and are expected to comply with all designated precautions, b) all staff receive training on high-risk activities and common organisms that require EBP, and c) the facility will have the discretion on how to communicate to staff which residents require the use of EBP, as long as staff are aware of which residents require the use of EBP prior to providing high-contact care activities. Review of the all-staff training EBP attendance sign-in sheets dated 04/25/24 revealed no signature from Nurse Aide #9, Nurse #1, Nurse #4, or Nurse #5 indicating they had received the education. During an interview on 11/06/24 at 10:05 AM, NA #9 revealed she was not familiar with EBP nor did she recall receiving any education on EBP. NA #9 stated she had not been informed of any residents on her assigned hall that required the use of EBP. NA #9 confirmed there was a resident on her assigned hall that had an indwelling medical device and stated she had not been informed the resident was on EBP. NA #9 explained there was no Personal Protective Equipment (PPE) cart out by the resident's door or in the room and usually there was if staff were required to use PPE. During an interview on 11/06/24 at 10:18 AM, Nurse #4 revealed she was familiar with EBP and explained EBP was implemented when residents had wound(s) or COVID-19. Nurse #4 was not aware that EBP was required for residents with indwelling medical devices. Nurse #4 confirmed there was a resident on her assigned hall that had an indwelling medical device but no one had let her know the resident was on EBP. She explained there was no PPE cart out by the resident's door or in the room and usually there was if it was something staff were required to use. During an interview on 11/06/24 at 3:05 PM, Nurse #5 revealed she had not been informed of which residents required the use of EBP. During an interview on 11/07/24 at 9:52 AM, Nurse #1 revealed she was familiar with EBP but had not received any training from the facility regarding EBP. During an interview on 11/06/24 at 11:38 AM, the Infection Preventionist (IP) explained that staff received education about EBP during orientation and through an all-staff inservice conducted in April 2024. The IP stated staff were instructed to don a gown and gloves during high-contact care activities for residents on EBP. The IP explained PPE carts did not have to be out by each room as long as the PPE was close for staff to access and PPE was available on the linen carts located on each resident hall. The IP explained she was told during her Infection Control training that it was ok to put a small sign on the resident's room that states EBP for dignity reasons and the sign did not need to include instructions as long as staff knew who was on EBP and where the PPE was located. The IP stated any nurse could educate staff on who required EBP and what PPE need to be worn. During an interview on 11/07/24 at 4:24 PM, the Administrator revealed staff had been educated on EBP when the guidelines first came into effect. He stated staff were instructed to don the appropriate PPE for residents who required the use of EBP when providing high-contact resident care. The Administrator explained with all the different types of precautions, he felt confusion was a contributing factor with staff reporting they were unaware of EBP.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0947 (Tag F0947)

Could have caused harm · This affected multiple residents

Based on record review and staff interviews the facility failed to provide required dementia and/or abuse training for 6 of 6 (Nurse Aide #1, #2, #3, #5, #6, and #7) reviewed for training requirements...

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Based on record review and staff interviews the facility failed to provide required dementia and/or abuse training for 6 of 6 (Nurse Aide #1, #2, #3, #5, #6, and #7) reviewed for training requirements. The findings included: a. Nurse Aide (NA) #1's hire date was 4/4/2013. The education record (November 2023-November 2024) from the Staff Development Coordinator (SDC) revealed NA #1 had no abuse training. b. NA #2's hire date was 10/28/1992. The education record (November 2023-November 2024) from the SDC revealed NA #2 had no documented abuse or dementia training. c. NA #3's hire date was 3/7/2024. The education record (November 2023-November 2024) from the SDC revealed NA #3 had no documented abuse or dementia training. d. NA #5's hire dated was 7/27/2022. The education record (November 2023-November 2024) from the SDC revealed NA #5 had no documented abuse or dementia training. e. NA #6's hire date was 2/29/2024. The education record (November 2023-November 2024) from the SDC revealed NA #6 had no documented abuse or dementia training. f. NA #7's hire date was 5/17/2022. The education record (November 2023-November 2024) from the SDC revealed NA #7 had no documented abuse or dementia training. There were no documented skills competencies for NA #7. An interview was conducted on 11/7/2024 at 10:43 am with the SDC. The SDC stated had taken over the position at the beginning of the year, around March 2024, and stated she was not sure why the NAs had not had their required abuse and dementia training. The SDC stated that she was responsible for ensuring they had training but could not locate any records. An interview was conducted on 11/7/2024 at 4:11 pm with the Director of Nursing (DON). The DON stated there had been a lot of change in the SDC role and she was not sure why the NAs had not had their required abuse and dementia training. The DON stated that skills competencies were supposed to be conducted during orientation and annually. The DON stated she was not sure why they had not been completed. The DON was not sure if the SDC had been informed about the responsibilities which included abuse and dementia training because there had been a lot of turnover in that position.
Oct 2023 2 deficiencies 2 Harm
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Deficiency F0604 (Tag F0604)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, resident, staff, family, and Medical Director interviews the facility failed to protect Res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, resident, staff, family, and Medical Director interviews the facility failed to protect Resident #1 from being physically restrained by Nurse Aide (NA) #1. NA #1 grabbed Resident #1's left forearm and held it when the resident became combative during incontinent care and Resident #1 was trying to hit NA #1 and NA #2. Resident #1 received a large purple bruise on her left forearm. This deficient practice affected 1 of 3 residents reviewed for dignity. The findings included: Resident #1 was admitted to the facility on [DATE] with diagnoses that included dementia, delirium, anxiety, and chronic atrial fibrillation (irregular heart rhythm). Review of a physician order dated 04/14/23 read Apixaban (also known as Eliquis) (blood thinner) 2.5 milligrams (mg) by mouth twice a day for atrial fibrillation. Review of a quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed that Resident #1 was moderately cognitively impaired and required extensive assistance with toileting and personal hygiene. The MDS further revealed that Resident #1 refused care 1 to 3 days during the assessment reference period and also received 7 days of an anticoagulant (blood thinner). A care plan revised on 07/28/23 read in part, Resident #1 was at risk for adverse effects/unusual bleeding related to anticoagulation use (Eliquis). The goal read, Resident #1 will not experience any signs or symptoms of adverse effects through next review. The intervention included observe for bleeding, hematuria, excessive bruising, tarry stools, bleeding gums, nose bleeds and notify the Medical Director (MD) for further intervention if indicated. An additional care plan revised on 07/28/23 read in part, Resident #1 will at times refuse care such as meals, therapy, and medications. Resident #1 can become combative with some care, for example she will punch staff in stomach because she did not want to get out of bed. The goal read, Resident #1 will have decreased episodes of refusing care by 3 or fewer incidents per week over the next 90 days. The interventions included: provide a warm, non-threatening environment. An observation and interview were conducted with Resident #1 on 10/25/23 at 10:51 AM. Resident #1 was sitting up in her wheelchair peddling a stationary bike. She was smiling and stated she was getting her exercise in for the day. During the interview Resident #1 stated there was a colored lady who got a hold of my arm and squeezed it so tight, and I told her to let go she was hurting me, and she would not and the area turned black. Resident #1 pulled up her left shirt sleeve to show the area that had turned black there was no bruising, redness, or black color noted at the time. Resident #1 stated that this happened around a month and a half ago and she had reported the incident to the facility Social Worker (SW). Resident #1 stated she was unsure if the employee still worked at the facility or not because there are so many people in and out of her room and she could not keep up with who was who. The Director of Social Services was interviewed on 10/25/23 at 11:08 AM who stated that she was unaware of any incident of bruising and Resident #1 had not reported anything to her. The Director of Social Services stated that she may have spoken to the Social Services Assistant, as she was the assigned SW for Resident #1. The Social Service Assistant was interviewed on 10/25/23 at 11:18 AM who stated that Resident #1 had not reported any incident of staff grabbing her arm or of any incident that resulted in a bruise to her arm. Resident #1's family member was interviewed via phone on 10/25/23 at 11:26 AM who stated that at this point the bruise to Resident #1's left forearm was gone. She stated that she was on the phone with Resident #1 on 09/13/23 sometime in the afternoon when the staff came in to provide care to Resident #1. She stated that Resident #1 laid the phone down but did not disconnect the call, the family member stated she heard Resident #1 say oh my God stop it that hurts and then the phone went dead. The family member was unaware of the staff names who were providing care but stated that there was more than one staff member in the room at the time as she could hear two different voices. The Family member stated that she visited the following day (09/14/23) and took a picture of the bruise that was present on Resident #1's left forearm. Review of a picture that Resident #1's family provided on 10/25/23 with no date stamp noted revealed a picture of a left forearm that contained a large dark purple bruise with some dark redness around the edges. The approximate size of the bruise was 8 centimeters by 6 centimeters. The picture did not show Resident #1's face, only her left forearm and mid-section of her upper body. Resident #1's medical record was reviewed on 10/25/23 and revealed no documentation of the event that occurred on 09/13/23. The facility's daily assignment sheet for 09/13/23 indicated that Nurse #1, NA #1, NA #2, and NA #3 were assigned to work the unit where Resident #1 resided on second shift. The schedule also identified the Supervisor as Supervisor #1. Nurse #1 was interviewed via phone on 10/25/23 at 2:26 PM who confirmed that she was working on 09/13/23 and was caring for Resident #1. Nurse #1 stated at some time between 4:00 PM and 6:00 PM NA #1 and NA #2 reported that Resident #1 had become combative during incontinent care and NA #1 had grabbed her left arm to keep her from hitting them. Nurse #1 stated that she immediately went to Resident #1's room to look at her left forearm and noted the area to be discolored. She explained the discolored area was dark purple but stated the skin was not broken. She added that Resident #1 took blood thinner every day. Nurse #1 stated that Resident #1 was not complaining of any pain but stated that black girl grabbed my arm and look at what she did to my arm. Nurse #1 stated that she did not complete an incident report or document the issue because that would be the responsibility of the Supervisor once she was made aware of the incident. She added that she did see Resident #1's family member and did inform them of the incident and bruise. NA #1 was interviewed via phone on 10/25/23 at 3:38 PM who confirmed that she was caring for Resident #1 on 09/13/23 on second shift. NA #1 stated that on 09/13/23 just after she arrived for her shift Resident #1 rang her call bell and she went to see what she needed. NA #1 stated that when she asked Resident #1 what she needed and she stated, you left me wet all day and I need to be changed. NA #1 stated that she could tell Resident #1 was upset so she went and asked NA #2 to assist her in providing care to Resident #1. They (NA #1 and NA #2) returned to Resident #1 and explained that they had just arrived at work, and they were sorry she was wet, but they would get her cleaned up. NA #1 stated that they began changing Resident #1 and had her turned onto her right-side facing NA #1 with NA #2 on the other side of the bed. NA #1 stated that as Resident #1 was resting on her right side on the edge of the bed Resident #1 became combative and was attempting to hit them with her left arm. NA #1 explained if she had stepped back away from the bed Resident #1 could have easily fallen out of the bed so to keep from getting hit, NA #1 stated that Resident #1's left hand was balled up into a fist and she grabbed her left arm and held it down towards the bed while NA #2 completed the care. Once Resident #1 was on her back, NA #1 stated she stepped away from the bed and NA #2 finished fastening the brief. NA #1 also add that she routinely cared for Resident #1 by herself on third shift and had never had a problem with her and she was not sure why Resident #1 became combative on 09/13/23. NA #2 was interviewed on 10/25/23 at 2:08 PM and again at 4:09 PM who confirmed that she worked the unit where Resident #1 resided on 09/13/23 on second shift. She stated that she was assisting NA #3 in another resident's room when NA #1 came in and asked for assistance with Resident #1. NA #2 stated that she left the room and accompanied NA #1 to Resident #1's room to provide care. NA #2 stated that they had Resident #1 turned on her right-side facing NA #1 and she became combative and started trying to hit them (NA #1 and #2). NA #2 stated that to keep from getting hit NA #1 grabbed her left arm and held it down towards the bed so care could be finished. NA #3 was interviewed on 10/25/23 at 4:40 PM who confirmed that she was working the unit where Resident #1 resided on 09/13/23 along with NA #1 and NA #2. NA #3 recalled that she and NA #2 were in a room providing care and NA #1 came in and asked for assistance in changing Resident #1. NA #3 stated that she stayed with the resident and finished the care and NA #2 accompanied NA #1 to Resident #1's room to provide care. NA #3 stated that a few minutes later NA #1 and NA #2 came out of Resident #1's room and stated that she had become combative during care and NA #1 put her hand up to stop her from hitting them and she had gotten a bruise. The Director of Nursing (DON) was interviewed on 10/25/23 at 3:45 PM and again at 6:11 PM who stated that she vaguely recalled the event. She recalled that she spoke with NA #2 while the Administrator spoke with NA #1 about the incident. The DON stated she did not go and look at the bruise but stated she went to Resident #1's room, and she was sleeping so she did not bother her. The DON stated that Nurse #1 should have documented the incident and stated that they believed that Resident #1 was in an unsafe position and could have fallen out of bed if NA #1 had stepped away, so she did what she needed to finish the care. The Administrator was interviewed on 10/25/23 at 3:45 PM and again at 5:23 PM who stated that he was notified of the incident and went to find out what had happened. He stated that he spoke with NA #1 and had her provide a written statement about what happened. She stated that Resident #1 was turned on her side and they had her brief off and were actively providing care and needed to finish the care. To keep from getting hit and to finish providing care NA #1 had to hold Resident #1's left arm. The MD was interviewed via phone on 10/25/23 at 6:31 PM who stated that she was fairly certain she had been made aware of the bruise on Resident #1's left forearm. She stated that she would have instructed the staff just to monitor the site because Resident #1 was on Eliquis (blood thinner) and if it got worse to let her know. The MD explained that it was not uncommon for people on blood thinners to get bruises, but it certainly was something they don't like to see when the staff cause the bruising. She explained that Resident #1 was on a low renal dose of Eliquis which would place her at the same risk for bruising as someone on a higher dose of the same medication.
SERIOUS (G) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Actual Harm - a resident was hurt due to facility failures

Abuse Prevention Policies (Tag F0607)

A resident was harmed · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, resident, and staff interviews the facility failed to remove Nurse Aide (NA) #1 from a resi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, resident, and staff interviews the facility failed to remove Nurse Aide (NA) #1 from a resident care assignment after NA #2 witnessed the NA grab Resident #1's left forearm to prevent her from hitting NA #1 and NA #2 when the resident became combative during incontinent care. In addition, the facility failed to identify, thoroughly investigate, and report the incident to the state agency, Adult Protect Services, and local Law Enforcement for 1 of 3 residents reviewed for dignity. The findings included: Review of the facility Abuse/Neglect/Misappropriation of Resident Property policy revised 07/2022 read in part, All allegations of resident abuse, neglect, misappropriation of resident property, involuntary seclusion, and injuries of unknown origins will be promptly reported and thoroughly investigated, and facility must prevent further potential abuse while investigation is in progress. Any suspicion of a crime will be reported to law enforcement. Employees of the facility that have been accused of resident abuse, neglect, misappropriation of resident property or involuntary seclusion are suspended. The policy further read, when an incident or suspected incident of resident abuse, neglect, or misappropriation of resident property is reported the Executive Director will appoint a facility representative to investigate the incident. The investigation shall include the following: an interview with the person(s) reporting the incident, interview with any witness to the incident, an interview with the resident, a review of the residents medical record, an interview with staff members (all shifts) having contact with the resident during the period of the alleged incident, interview with the residents roommate, family, and visitors if appropriate, a review of all circumstances surrounding the incident, outcome of investigation, corrective action, and date of time person(s) notified. Resident #1 was admitted to the facility on [DATE]. An observation and interview were conducted with Resident #1 on 10/25/23 at 10:51 AM. Resident #1 was sitting up in her wheelchair peddling a stationary bike. She was smiling and stated she was getting her exercise in for the day. During the interview Resident #1 stated there was a colored lady who got a hold of my arm and squeezed it so tight, and I told her to let go she was hurting me, and she would not and the area turned black. Resident #1 pulled up her left shirt sleeve to show the area that had turned black there was no bruising, redness, or black color noted at the time. Resident #1 stated that this happened around a month and a half ago and she had reported the incident to the facility Social Worker (SW). Resident #1 stated she was unsure if the employee still worked at the facility or not because there are so many people in and out of her room and she could not keep up with who was who. The facility's daily assignment sheet for 09/13/23 indicated that Nurse #1, NA #1, NA #2, and NA #3 were assigned to work the unit where Resident #1 resided on second shift. The schedule also identified the Supervisor as Supervisor #1. Nurse #1 was interviewed via phone on 10/25/23 at 2:26 PM who confirmed that she was working on 09/13/23 and was caring for Resident #1. Nurse #1 stated at some time between 4:00 PM and 6:00 PM NA #1 and NA #2 reported that Resident #1 had become combative during incontinent care and NA #1 had grabbed her left arm to keep her from hitting them. Nurse #1 stated that she immediately went to Resident #1's room to look at her left forearm and noted the area to be discolored. She explained the discolored area was dark purple but stated the skin was not broken. She added that Resident #1 took blood thinner every day. Nurse #1 stated that Resident #1 was not complaining of any pain but stated that black girl grabbed my arm and look at what she did to my arm. Nurse #1 stated she went to Supervisor #2 and reported the incident and then it was reported to the Director of Nursing (DON) who was still in the building that day. She added that Supervisor #2 had also gone to Resident #1's room along with Nurse #1 to look at the bruise. Nurse #1 stated that she did not complete an incident report or document the issue because that would be the responsibility of the Supervisor once she was made aware of the incident. She added that she did see Resident #1's family member and did inform them of the incident and bruise. Nurse #1 stated that she instructed NA #1 to write a statement that was given to the DON or Administrator. Supervisor #2 was interviewed via phone on 10/25/23 at 3:00 PM who stated that she did not recall the event and did not recall looking at Resident #1's left forearm with Nurse #1. Supervisor #2 stated she had looked at Resident #1's forearms before but could not recall this specific event. She added that Resident #1 could become combative with staff particularly staff of color. Supervisor #2 stated that if a bruise was found then an online incident report would be completed, along with a narrative note, and notification to the family and MD were also required. She stated that would be the responsibility of the nurse on the hall nurse to complete those things unless they asked for help or assistance. Again, Supervisor #2 stated she was unaware of the incident and had not completed any of the required documentation. NA #1 was interviewed via phone on 10/25/23 at 3:38 PM who confirmed that she was caring for Resident #1 on 09/13/23 on second shift. NA #1 stated that on 09/13/23 just after she arrived for her shift Resident #1 rang her call bell and she went to see what she needed. NA #1 stated that when she asked Resident #1 what she needed and she stated, you left me wet all day and I need to be changed. NA #1 stated that she could tell Resident #1 was upset so she went and asked NA #2 to assist her in providing care to Resident #1. They (NA #1 and NA #2) returned to Resident #1 and explained that they had just arrived at work, and they were sorry she was wet, but they would get her cleaned up. NA #1 stated that they began changing Resident #1 and had her turned onto her right-side facing NA #1 with NA #2 on the other side of the bed. NA #1 stated that as Resident #1 was resting on her right side on the edge of the bed Resident #1 became combative and was attempting to hit us with her left arm. NA #1 explained if she had stepped back away from the bed Resident #1 could have easily fallen out of the bed so to keep from getting hit, NA #1 stated that Resident #1's left hand was balled up into a fist and she grabbed her left arm and held it down towards the bed while NA #2 completed the care. Once Resident #1 was on her back, NA #1 stated she stepped away from the bed and NA #2 finished fastening the brief. Once the care was done NA #1 stated that they (NA #1 and NA #2) went and reported the incident to Nurse #1 who reported it to Supervisor #1 and she provided a written statement to the Administrator. NA #1 stated that the Administrator and DON met with her and NA #2 and asked what happened and then instructed NA #1 to not go back into Resident #1's room then allowed us to go back to work on the hall. NA #1 stated that they told her there was a bruise on Resident #1's left forearm but she did not return to the room that evening to see the bruise. NA #1 also add that she routinely cared for Resident #1 by herself on third shift and had never had a problem with her and she was not sure why Resident #1 became combative on 09/13/23. She confirmed that she returned to the hall that evening to care for other residents but did not care for Resident #1 after the incident. Supervisor #1 was interviewed on 10/25/23 at 4:48 PM and confirmed that Nurse #1 reported the incident that occurred to her on 09/13/23. When she heard about the incident she immediately went and reported it to the Administrator and DON who were both still in the building. Supervisor #1 stated she did not go to the room and look at the area, once the Administrator and DON were aware she had no other involvement in the incident. She stated once reported to the Administrator he would direct the staff of what to do next and she had received no further instructions. NA #2 was interviewed on 10/25/23 at 2:08 PM and again at 4:09 PM who confirmed that she worked the unit where Resident #1 resided on 09/13/23 on second shift. She stated that she was assisting NA #3 in another resident's room when NA #1 came in and asked for assistance with Resident #1. NA #2 stated that she left the room and accompanied NA #1 to Resident #1's room to provide care. NA #2 stated that they had Resident #1 turned on her right-side facing NA #1 and she became combative and started trying to hit us (NA #1 and #2). NA #2 stated that to keep from getting hit NA #1 grabbed her left arm and held it down towards the bed so care could be finished. NA #2 stated that they had reported the incident to Nurse #1 who had reported it to Supervisor #1 and ultimately the DON was notified. Shortly after the incident DON came and talked to NA #2 about what had happened and after they had talked, she returned to the unit and finished her shift. She stated that NA #1 did not go back into Resident #1's room after the incident and she and NA #3 provided anything that Resident #1 needed. NA #3 was interviewed on 10/25/23 at 4:40 PM who confirmed that she was working the unit where Resident #1 resided on 09/13/23 along with NA #1 and NA #2. NA #3 recalled that she and NA #2 were in a room providing care and NA #1 came in and asked for assistance in changing Resident #1. NA #3 stated that she stayed with the resident and finished the care and NA #2 accompanied NA #1 to Resident #1's room to provide care. NA #3 stated that a few minutes later NA #1 and NA #2 came out of Resident #1's room and stated that she had become combative during care and NA #1 put her hand up to stop her from hitting them and she had gotten a bruise. She added that no one from management had spoken to her about that evening but stated Supervisor #1 had jumped all over us about how we could let this happen to Resident #1. NA #3 confirmed that after the incident NA #1 did not go back into Resident #1's room and she and NA #2 provided any care that was needed for the remainder of the shift. The DON was interviewed on 10/25/23 at 3:45 PM and again at 6:11 PM who stated that she vaguely recalled the event. She recalled that she spoke with NA #2 while the Administrator spoke with NA #1 about the incident. The DON stated looking back at the incident she felt like the facility should have reported the incident and followed Their policy for the investigation. The DON explained that when the facility opened an investigation then she would conduct interviews or whatever the Administrator needed her to do. She stated that they worked together to get the investigation completed. The Administrator was interviewed on 10/25/23 at 3:45 PM and again at 5:23 PM who stated that he was notified of the incident and went to find out what had happened. He stated that he spoke with NA #1 and had her provide a written statement about what happened. She stated that Resident #1 was turned on her side and they had her brief off and were actively providing care and needed to finish the care. To keep from getting hit and to finish providing care NA #1 had to hold Resident #1's left arm. The Administrator stated that he instructed NA #1 to not go back into Resident #1's room and after they had spoken to the staff directly involved in the incident, they allowed NA #1 and NA #2 to return to the unit to finish their shift. He stated that looking back at the incident he should have followed his policy and done exactly what it instructed him to do. The Administrator stated that if they opened a full investigation that included protection of the whole hall but with this case, they did not open a full investigation because we quickly identified that there was no abuse. Again, the Administrator confirmed that he had not suspended NA #1 or NA #2, he had not reported the incident to the State Agency or other regulatory agencies and did not notify law enforcement.
Jun 2023 5 deficiencies
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #40 was admitted to the facility on [DATE] with diagnoses including bipolar disorder. Resident #40 had a Level II P...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Resident #40 was admitted to the facility on [DATE] with diagnoses including bipolar disorder. Resident #40 had a Level II Pre-admission Screening and Resident Review (PASRR) determination notification letter for a mental illness dated 8/29/2018. The comprehensive annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #40 was not currently considered by the state Level II PASRR process to have a serious mental illness. A diagnosis of bipolar disorder was included on the assessment. A psychiatric physician note dated 5/12/2023 indicated Resident #40 was followed for established problems of stable chronic bipolar disorder. In an interview on 6/14/2023 at 11:13 a.m. with MDS Nurse #1 she stated Resident #40 had a Level II PASRR determination for bipolar disorder and should have been coded for a serious mental illness on the annual MDS assessment. Based on record review and staff interview the facility failed to accurately code the Minimum Data Set (MDS) assessment in the areas of behaviors, antipsychotic medication use, Pre-admission Screening and Resident Review, diagnoses, and discharge destination for 5 of 29 resident MDS assessments reviewed (Residents #47, #88, #18, #40 and #122). Findings included: 1. Resident #47 was admitted to the facility on [DATE] with Alzheimer's disease and anxiety. Resident #47's Behavior Monitoring Sheet revealed incidents of biting, hitting, and wandering occurring during the assessment period of 5/2/23 through 5/8/23. An annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #47 had not exhibit any behaviors during the assessment period. During an interview on 6/14/23 at 3:15 PM the MDS nurse stated the behavioral section of the MDS assessment was the responsibility of the Social Worker. An interview was conducted with Social Worker #2 on 6/14/23 at 3:15 PM who stated Resident #47 should have been coded for behaviors, and that was an error. During an interview on 6/15/23 at 11:35 AM, the Administrator stated Minimum Data Set assessments should be completed accurately. 2. Resident #88 was admitted to the facility on [DATE] with diagnoses that included dementia and schizophrenia. Resident #88's Behavior Monitoring Sheet revealed incidents of yelling and screaming occurring during the assessment period of 5/17/23 through 5/23/23. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #88 had not exhibit any behaviors during the assessment period. During an interview on 6/14/23 at 3:15 PM the MDS nurse stated the behavioral section of the MDS assessment was the responsibility of the Social Worker. An interview was conducted with Social Worker #2 on 6/15/23 at 11:05 AM who stated Resident #88 should have been coded for behaviors, and that was an error. During an interview on 6/15/23 at 11:35 AM the Administrator stated Minimum Data Set assessments should be completed accurately. 3. Resident #18 was admitted to the facility on [DATE] with diagnoses that included bipolar disorder. Review of Resident #18's Medication Administration Record for May 2023 revealed she received antipsychotic medication during the assessment period of 5/13/23 through 5/19/23. A Minimum Data Set (MDS) assessment dated [DATE] revealed Resident #18 received antipsychotic medication daily during the assessment period. The Antipsychotic Medication Review section, a separate section of the MDS, indicated no antipsychotic medication had been received. During an interview on 6/14/23 at 3:15 PM the MDS nurse stated Resident #18 had received antipsychotic medications daily. She explained the assessment was coded in error. During an interview on 6/15/23 at 11:35 AM the Administrator stated Minimum Data Set assessments should be completed accurately. 5. Resident #122 was admitted to the facility on [DATE]. A Family Guide for Home Care of Patient document dated 04/09/23 was completed by Social Worker #1. Recommendations were for Resident #122 to follow up with his physician in two weeks. Home health care and home food service delivery had been arranged. The Patient Discharge Instructions dated 04/09/23 documented Nurse #2 reviewed the resident's list of medications with him prior to his discharge to home. Review of a Minimum Data Set (MDS) assessment for Resident #122 dated 04/14/23 documented he was discharged to an acute hospital on [DATE]. Review of a Discharge summary dated [DATE] for Resident #122 documented: Resident admitted for short term rehab following hospitalization for pneumonia. He tested positive for COVID 72 hours after admission. He was placed on precautions per protocol and received antiviral medication per MD order as well as vitamins per standing order. He was able to transition home with a recommendation for home health services. In an interview with Nurse #3 on 06/15/23 at 9:30 AM she stated Resident #122 was discharged to home on [DATE] with his family. She commented he originally came to the facility for therapy after a hospitalization for pneumonia and was able to be discharged to home. In an interview with MDS Nurse #1 on 06/15/23 at 10:30 AM she stated the MDS Discharge assessment for Resident #122 should have reflected the resident was discharged to home, not to a hospital. She concluded she probably was thinking about where he came from when she coded the discharge section, not where he went. She noted she had known he went home with his family.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 5. Resident #48 was admitted to the facility on [DATE] with a diagnosis of bipolar. Physician orders included an order written o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 5. Resident #48 was admitted to the facility on [DATE] with a diagnosis of bipolar. Physician orders included an order written on 10/15/2019 for Lithium Carbonate (a medication used to treat manic-depressive disorders, bipolar disorder, to stabilize the mood and reduce extremes in behaviors) 150 milligram (mg) capsule twice a day and Zyprexa (an antipsychotic medication that treats mental health conditions like bipolar disorders) 1 mg at bedtime for bipolar. The annual Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #48 was moderately cognitively impaired, displayed no behaviors toward others, diagnoses included bipolar disorder and received antipsychotic medications for seven days of the seven-day look back period. The quarterly MDS assessment dated [DATE] indicated Resident #48 continued to receive antipsychotics for the for seven days of the seven-day look back period. A review of Resident #48's care plan dated 1/2/2023 included Resident #48 had a potential for drug injury related to taking medications that included Zyprexa and Lithium. There was not a care plan focus that addressed Resident #48's bipolar disorder behaviors. Physician note dated 4/22/2023 stated Resident #48's bipolar was currently stable with current medication regimen. Psychiatric note dated 5/12/2023 stated Resident #48 had a history of paranoia related to fear of others stealing from him and stayed dressed in a gown all day fearful if sent to the laundry department, he will never get the gown back. In an interview with the MDS Nurse #1 on 6/15/2023 at 11:01 a.m., she stated Resident #48 was care planned for medications ordered and received for his bipolar disorder. She said she did not know why a bipolar disorder focus was not included in Resident #48's care plan except if no behaviors were triggered in the last quarterly assessment dated [DATE]. Based on record review and staff interviews, the facility failed to develop and implement an individualized person-centered care plan in the areas of behaviors (Resident #65 and #7), dementia (Resident #88), Pre-admission Screening and Resident Review (Resident #18) and bipolar disorder behaviors (Resident #48) for 5 of 29 residents reviewed for comprehensive care plans. Findings included: 1. Resident #65 was admitted to the facility on [DATE] with diagnoses that included schizophrenia and dementia. Resident #65's Minimum Data Set (MDS) assessment dated [DATE] revealed she was assessed as being severely cognitively impaired. She was coded for physical and verbal behaviors 1-3 days of the 7-day lookback period. Review of Resident #65's care plan last updated 5/19/23 revealed she was not care planned for schizophrenia. During an interview on 6/14/23 at 3:15 PM the MDS Nurse stated the behavioral section of the care plan was the responsibility of social work. An interview was conducted with Social Worker #2 on 6/15/23 at 11:05 AM who stated Resident #65 should have been care planned for schizophrenia and it was an error. During an interview on 6/15/23 at 11:35 AM the Administrator stated Resident #65's care plan should have accurately reflected her diagnoses. 2. Resident #7 was admitted to the facility on [DATE] with diagnoses that included psychosis not otherwise specified. An interview on 6/15/23 at 9:50 AM with Resident #7's responsible party revealed Resident #7 had a diagnosis of psychosis not otherwise specified prior to admission. Review of Resident #7's care plan updated 3/27/23 revealed she was not care planned for psychosis not otherwise specified. During an interview on 6/14/23 at 3:15 PM the MDS Nurse stated the behavioral section of the care plan was the responsibility of social work. An interview was conducted with Social Worker #2 on 6/15/23 at 11:05 AM who stated Resident #7 should have been care planned for psychosis and it was an error. During an interview on 6/15/23 at 11:35 AM the Administrator stated Resident #7's care plan should have accurately reflected her diagnoses. 3. Resident # 88 was admitted to the facility on [DATE] with diagnoses that included delusional disorder and dementia. Resident #88's behavior monitoring sheet for May 2023 revealed incidents of yelling and screaming. Review of Resident #88's care plan updated 5/22/23 revealed she was not care planned for delusional disorder or dementia. During an interview on 6/14/23 at 3:15 PM the MDS nurse stated the behavioral section of the care plan was the responsibility of social work. An interview was conducted with Social Worker #2 on 6/15/23 at 11:05 AM who stated Resident #88 should have been care planned for delusional disorder and dementia. She stated it was an error. During an interview on 6/15/23 at 11:35 AM the Administrator stated Resident #88's care plan should have accurately reflected her diagnoses. 4. Resident #18 was admitted to the facility on [DATE] with diagnoses that included bipolar disorder. Review of Resident #18's medical record revealed she had a Level II Preadmission Screening Resident Review (PASSR) effective 10/20/21. Review of Resident #18's care plan last updated 5/19/23 revealed she was not care planned for a Level II PASSR. During an interview on 6/14/23 at 3:15 PM the MDS nurse stated the behavioral section of the care plan was the responsibility of social work. An interview was conducted with Social Worker #2 on 6/15/23 at 11:05 AM who stated Resident #18 should have been care planned for a Level II PASSR. She stated it was an error. During an interview on 6/15/23 at 11:35 AM the Administrator stated Resident #88's care plan should have accurately reflected her Level II PASSR.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observations and staff interviews, the facility failed to discard outdated leftover cooked food and failed to label leftover cooked food stored in the main walk-in refrigerator. This practice...

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Based on observations and staff interviews, the facility failed to discard outdated leftover cooked food and failed to label leftover cooked food stored in the main walk-in refrigerator. This practice had the potential to affect food served to the residents. Findings included: An observation of the facility's walk-in refrigerator was conducted at 1:21 PM on 6/11/23 with the Kitchen Manager in Training. This observation revealed the following concerns: a. Five metal serving pans containing food were observed to be covered by clear plastic wrap with the expiration date written on the wrap in marker. The pans were observed to not be labeled with what foods they contained. b. A clear food storage container with leftover food inside labeled as oatmeal was dated 6/4/23 - 6/10/23. On 6/11/23 at 1:54 PM an observation and interview were conducted with the Kitchen Manger in Training. The Kitchen Manager in Training identified the unlabeled food items in the walk-in refrigerator as left-over foods that included 2 pans of mashed potatoes, 1 pan Italian sausages, 1 pan ground pepper steak, and 1 pan sloppy joe meat. The Kitchen Manager in Training observed the expired oatmeal and removed it from the walk-in and stated she would dispose of it immediately. She stated the oatmeal should have been removed and that the unlabeled pans should have been labeled. She explained that labeling, dating, and discarding food items was the responsibility of the entire kitchen staff, but that she should have checked to make sure it was done properly. In an interview with the District Dietary Manager #1 on 6/14/23 at 4:46 PM, she stated her expectation was that all foods stored in the walk-in refrigerator be labeled with what each item is as well as the date. Additionally, it was her expectation that all left-over foods would be disposed of after 7 days.
MINOR (B)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews and Ombudsman interview, the facility failed to provide written notice of discharge to ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, staff interviews and Ombudsman interview, the facility failed to provide written notice of discharge to the ombudsman for 1 of 4 residents reviewed for discharge to the hospital (Resident #73). The findings included: Resident #73 was admitted to the facility on [DATE]. Nursing documentation on 4/29/2023 indicated after notification of the physician, Resident #73 was discharged from the facility to the hospital for an evaluation due to experiencing an unresponsive episode and urine with bright red blood. A notice of transfer for Resident #73 dated 4/29/2023 was located in his medical record. Hospital emergency room records dated 4/29/2023 indicated Resident #75 was discharged from the emergency room at 1:41 a.m. on 4/30/2023 to return to the nursing home facility. Nursing documentation also indicated on 5/4/2023 Resident #73 was discharged from the facility to the hospital due to complaining of numbness and tingling to both upper extremities. A notice of transfer for Resident #73 dated 5/4/2023 was located in his medical record. There was a discharge Minimum Data Set (MDS) assessment dated [DATE] completed. The 5 -day admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #73 was re-admitted to the facility on [DATE] and he was cognitively intact. On 6/14/2023 at 10:11 a.m. in an interview with the Administrator, he said beds were available at the facility for residents to return to after a transfer or discharge to the hospital, and the facility considered it a leave of absence; therefore, the Ombudsman was not notified of the transfers and discharges to the hospital. On 6/14/2023 at 10:12 a.m. in an interview with Social Worker #1, she stated she did not send notification of transfers and discharges to the hospital to the Ombudsman. She said she only sent the Ombudsman information of bed holds that were activated and residents who were discharged from the facility to the community or another facility. On 6/14/2023 at 10:52 a.m. in a phone interview with the designated Ombudsman for the facility, she stated she had never received any notifications of any type of discharges from the facility. On 6/14/2023 at 12:20 p.m. in a follow up interview with the Administrator, he provided a printed list of discharges from the facility printed on 6/14/2023 at 10:44 a.m. and stated the list of discharges had been sent to the Ombudsman on 6/14/2023. The list of discharges included Resident #73's discharge on [DATE], but not the transfer for 4/29/2023. He stated after speaking with the Ombudsman earlier, the facility planned to send out written notices of discharges to the Ombudsman every thirty days. He further stated written notices of discharge/transfer from the facility were not being sent to the Ombudsman before 6/14/2023.
MINOR (C)

Minor Issue - procedural, no safety impact

Staffing Information (Tag F0732)

Minor procedural issue · This affected most or all residents

Based on record review and staff interviews, the facility failed to post accurate staffing information for licensed and unlicensed nursing staff for 22 of 43 posted census daily staffing forms reviewe...

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Based on record review and staff interviews, the facility failed to post accurate staffing information for licensed and unlicensed nursing staff for 22 of 43 posted census daily staffing forms reviewed. A review of posted census daily staffing forms from 5/1/2023 to 6/11/2023 indicated the following posted census daily staffing forms contain incomplete and/or inaccurate number of staff working compared to the daily assignment sheets: a. On 5/12/2023, the posted census daily staffing form indicated 7 licensed staff for the 3p.m to 11p.m. shift, and there were 6 licensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. On the 11p.m. to 7a.m. shift, the posted census daily staffing form indicated 5 licensed staff and 7.5 unlicensed staff, and there were 4 licensed staff and 6.5 unlicensed staff scheduled on the 11p.m. to 7a.m daily assignment sheet. b. On 5/13/2023, the posted census daily staffing form indicated 14 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 16 licensed staff scheduled on the 7a.m. to 3p.m daily assignment sheet. On the 3p.m to 11p.m. shift, the posted census daily staffing form indicated 16.5 unlicensed staff, and there were 16 unlicensed staff scheduled on the 3p.m to 11p.m. daily assignment sheet. c. On 5/14/2023, the posted census daily staffing form indicated 9 unlicensed staff for the 11p.m to 7a.m. shift, and there were 8.5 unlicensed staff scheduled on the 11p.m. to 7a.m. daily assignment sheet. d. On 5/15/2023, the number of unlicensed staff and the number of hours worked were not recorded on the posted census daily staffing form for the 7a.m. to 3p.m., and the daily assignment sheet indicated 17 unlicensed staff were scheduled assignments on the 7a.m. to 3p.m. shift. e. On 5/16/2023, the posted census daily staffing form indicated 18 unlicensed staff for the 3p.m to 11p.m. shift, and there were 17 unlicensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. On the 11p.m. to 7a.m. shift, the posted census daily staffing form indicated 2 licensed staff and 8 unlicensed staff, and there were 3 licensed staff and 7 unlicensed staff scheduled on the 11p.m. to 7a.m daily assignment sheet. f. On 5/17/2023, the posted census daily staffing form indicated 20 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 21 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. On the 3p.m. to 11p.m. shift, the posted census daily staffing form indicated 17 unlicensed staff, and there were 19 unlicensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. g. On 5/19/2023, the posted census daily staffing form indicated 22 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 15 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. On the 3p.m. to 11p.m. shift, the posted census daily staffing form indicated 13 unlicensed staff, and there were 12 unlicensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. h. On 5/20/2023, the posted census daily staffing form indicated 16 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 13.5 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. On the 3p.m. to 11p.m. shift, the posted census daily staffing form indicated 16 unlicensed staff, and there were 14.5 unlicensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. i. On 5/22/2023, the posted census daily staffing form indicated 20 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 19 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. On the 3p.m. to 11p.m. shift, the posted census daily staffing form indicated 18 unlicensed staff, and there were 15.5 unlicensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. j. On 5/23/2023, the posted census daily staffing form indicated 26 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 25 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. On the 3p.m. to 11p.m. shift, the posted census daily staffing form indicated 6 licensed staff, and there were 4.5 licensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet k. On 5/24/2023, the posted census daily staffing form indicated 7 unlicensed staff on the 11p.m. to 7a.m. shift, and there were 6.5 unlicensed staff scheduled on the 11p.m. to 7a.m daily assignment sheet. l. On 5/23/2023, the posted census daily staffing form indicated 23 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 21.5 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. m. On 5/26/2023, the posted census daily staffing form indicated 6 licensed staff and 19 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 7 licensed staff and 21 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. On the 3p.m. to 11p.m. shift, the posted census daily staffing form indicated 15 unlicensed staff, and there were 13 unlicensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. n. On 5/27/2023, the posted census daily staffing form indicated 14 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 14.5 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. o. On 5/31/2023, the posted census daily staffing form indicated 6 licensed staff for the 3p.m. to 11p.m. shift, and there were 5.5 licensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. p. On 6/2/2023, the posted census daily staffing form indicated 21 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 21.5 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. On the 3p.m. to 11p.m. shift, the posted census daily staffing form indicated 6 licensed staff and 13 unlicensed staff, and there were 5.5 licensed staff and 16 unlicensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. q. On 6/3/2023, the posted census daily staffing form indicated 14 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 15 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. On the 3p.m. to 11p.m. shift, the posted census daily staffing form indicated 5.5 licensed staff, and there were 5 licensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. r. On 6/5/2023, the posted census daily staffing form indicated 16 unlicensed staff on the 3p.m. to 11p.m. shift, and there were 13 unlicensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. s. On 6/6/2023, the posted census daily staffing form indicated 20 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 22.5 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. On the 3p.m. to 11p.m. shift, the posted census daily staffing form indicated 15 unlicensed staff, and there were 17 licensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. t. On 6/8/2023, the posted census daily staffing form indicated 5.5 licensed staff for the 7a.m. to 3p.m. shift, and there were 6 licensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. u. On 6/9/2023, the posted census daily staffing form indicated 22 unlicensed staff for the 7a.m. to 3p.m. shift, and there were 21 unlicensed staff scheduled on the 7a.m. to 3p.m. daily assignment sheet. On the 3p.m. to 11p.m. shift, the posted census daily staffing form indicated 16 unlicensed staff, and there were 15 unlicensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. v. On 6/11/2023, the posted census daily staffing form indicated 16 unlicensed staff for the 3p.m to 11p.m. shift, and there were 17.5 unlicensed staff scheduled on the 3p.m. to 11p.m. daily assignment sheet. On the 11p.m. to 7a.m. shift, the posted census daily staffing form indicated 8 unlicensed staff, and there were 7.5 unlicensed staff scheduled on the 11p.m. to 7a.m daily assignment sheet. In an interview with Nurse #1 on 6/13/2023 at 10:30 a.m. she explained posted census daily staffing forms were completed by each team leader at the beginning of each shift, and the forms represented the number of licensed and unlicensed staff were in the facility at the beginning of the shift and hours worked. She stated posted census daily staffing forms were placed in the Director of Nursing's (DON) mailbox each morning, and the DON checked the forms for accuracy. In an interview with the Administrative Assistant on 6/15/2023 at 11:31 a.m., she stated she obtained posted census daily staffing forms from the DON's mailbox outside her office door daily. She explained she was responsible for filing posted census daily staffing forms and did not verify forms for accurate information. She explained if she noticed information on posted census daily staffing form was incomplete, she returned the forms to the DON for completion. She stated she didn't know why posted census daily staffing form dated 5/15/2023 was filed incomplete. In an interview with the Director of Nursing on 6/15/2023 at 10:29 a.m., she stated completed posted census daily staffing forms were placed in her mailbox outside her office door every morning and the Administrative Assistant collected the forms for filing. She said the posted census daily staffing forms reflected the actual staff in the facility at the beginning of each shift daily. She stated she had not reviewed the posted census daily staffing forms for accuracy in a while and could not recall the last time she reviewed a posted census daily staffing form. In a follow-up interview on 6/15/2023 at 11:36 a.m., she explained there were inaccuracies in the number of nursing staff on the posted census daily staffing forms because nurses were counting 4-hour shifts as a whole person, and nursing staff were not counting agency staff. She further stated she did not know if new nursing staff had been trained on how to complete the posted census daily staffing forms accurately.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s), 2 harm violation(s), $28,973 in fines, Payment denial on record. Review inspection reports carefully.
  • • 20 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $28,973 in fines. Higher than 94% of North Carolina facilities, suggesting repeated compliance issues.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: Trust Score of 0/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Margate Health And Rehab Center's CMS Rating?

CMS assigns Margate Health and Rehab Center an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within North Carolina, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Margate Health And Rehab Center Staffed?

CMS rates Margate Health and Rehab Center's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 99%, which is 53 percentage points above the North Carolina average of 47%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 94%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Margate Health And Rehab Center?

State health inspectors documented 20 deficiencies at Margate Health and Rehab Center during 2023 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 2 that caused actual resident harm, 14 with potential for harm, and 2 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Margate Health And Rehab Center?

Margate Health and Rehab Center is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 210 certified beds and approximately 121 residents (about 58% occupancy), it is a large facility located in Jefferson, North Carolina.

How Does Margate Health And Rehab Center Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, Margate Health and Rehab Center's overall rating (1 stars) is below the state average of 2.8, staff turnover (99%) is significantly higher than the state average of 47%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Margate Health And Rehab Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Margate Health And Rehab Center Safe?

Based on CMS inspection data, Margate Health and Rehab Center has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in North Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Margate Health And Rehab Center Stick Around?

Staff turnover at Margate Health and Rehab Center is high. At 99%, the facility is 53 percentage points above the North Carolina average of 47%. Registered Nurse turnover is particularly concerning at 94%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Margate Health And Rehab Center Ever Fined?

Margate Health and Rehab Center has been fined $28,973 across 4 penalty actions. This is below the North Carolina average of $33,369. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Margate Health And Rehab Center on Any Federal Watch List?

Margate Health and Rehab Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.