Hillcrest Raleigh at Crabtree Valley
Within standard 12-15 month inspection cycle. Federal law requires annual inspections.
Hillcrest Raleigh at Crabtree Valley has a Trust Grade of C, which means it is average and in the middle of the pack among nursing homes. It ranks #166 out of 417 facilities in North Carolina, placing it in the top half, and #10 out of 20 in Wake County, indicating that only nine local options are better. The facility's trend is improving, as it reduced issues from four in 2023 to zero in 2025. Staffing is rated at 4 out of 5 stars, with a turnover rate of 57%, which is about average for the state, suggesting some staff stability, though there is room for improvement. There are $17,202 in fines, which is considered average, and the facility has a good level of RN coverage. However, the facility has had some concerning incidents. A critical finding involved staff failing to properly disinfect a shared blood glucose meter between residents, risking the spread of infections. Additionally, the facility did not complete required assessments for several residents on time, indicating potential gaps in care management. They also had issues with food safety, such as not labeling or dating leftover food items, which could affect residents' health. While there are strengths in staffing and overall care, families should be aware of these weaknesses when considering this facility.
- Trust Score
- C
- In North Carolina
- #166/417
- Safety Record
- High Risk
- Inspections
- Getting Better
- Staff Stability ⚠ Watch
- 57% turnover. Above average. Higher turnover means staff may not know residents' routines.
- Penalties ⚠ Watch
- $17,202 in fines. Higher than 94% of North Carolina facilities. Major compliance failures.
- Skilled Nurses ✓ Good
- Each resident gets 44 minutes of Registered Nurse (RN) attention daily — more than average for North Carolina. RNs are trained to catch health problems early.
- Violations ⚠ Watch
- 12 deficiencies on record. Higher than average. Multiple issues found across inspections.
The Good
-
4-Star Staffing Rating · Above-average nurse staffing levels
-
Full Sprinkler Coverage · Fire safety systems throughout facility
-
No fines on record
Facility shows strength in staffing levels, fire safety.
The Bad
Near North Carolina average (2.8)
Meets federal standards, typical of most facilities
11pts above North Carolina avg (46%)
Frequent staff changes - ask about care continuity
Below median ($33,413)
Minor penalties assessed
9 points above North Carolina average of 48%
The Ugly 12 deficiencies on record
Dec 2023
4 deficiencies
1 IJ
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Infection Control
(Tag F0880)
Someone could have died · This affected 1 resident
Based on observations, staff interviews, and record review, the facility staff failed to disinfect a shared blood glucose meter (glucometer) between residents with an approved disinfectant wipe for 2 ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0554
(Tag F0554)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident and staff interviews, and record review, the facility failed to determine whether the self-admin...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to maintain accurate advanced directive (code status) informati...
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MINOR
(B)
Minor Issue - procedural, no safety impact
MDS Data Transmission
(Tag F0640)
Minor procedural issue · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to ensure Minimum Data Set (MDS) assessments were transmitted t...
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Sept 2022
8 deficiencies
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Assessments
(Tag F0636)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to complete admission Minimum Data Set (MDS) assessments for 2 ...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0637
(Tag F0637)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to complete the required Significant Change in Status Assessmen...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0655
(Tag F0655)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to develop a resident centered baseline care plan to address dem...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident # 115 was admitted to the facility on [DATE]. Resident #115 was placed on comfort care on 6/28/22.
Resident #115 ' s...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, staff interviews and record reviews, the facility failed to: 1) Label an opened, injectable medication wi...
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CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0914
(Tag F0914)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and staff interview the facility failed to provide privacy curtains wide enough for full visual privacy aro...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0638
(Tag F0638)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to complete quarterly Minimum Data Set (MDS) assessments within...
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CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
Based on observation and staff interviews, the facility failed to label and date leftover food items in two of three nourishment refrigerators (100 hall and 200 hall) and failed to store perishable it...
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Understanding Severity Codes (click to expand)
Questions to Ask on Your Visit
- "What changes have you made since the serious inspection findings?"
- "Why is there high staff turnover? How do you retain staff?"
- "Can I speak with families of current residents?"
- "What's your RN coverage like on weekends and overnight?"
Our Honest Assessment
- • Licensed and certified facility. Meets minimum state requirements.
- • Multiple safety concerns identified: 1 life-threatening violation(s). Review inspection reports carefully.
- • 12 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
- • $17,202 in fines. Above average for North Carolina. Some compliance problems on record.
- • Grade C (51/100). Below average facility with significant concerns.
About This Facility
What is Hillcrest Raleigh At Crabtree Valley's CMS Rating?
CMS assigns Hillcrest Raleigh at Crabtree Valley an overall rating of 3 out of 5 stars, which is considered average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This mid-range rating indicates the facility meets federal standards but may have areas for improvement.
How is Hillcrest Raleigh At Crabtree Valley Staffed?
CMS rates Hillcrest Raleigh at Crabtree Valley's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 57%, which is 11 percentage points above the North Carolina average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs.
What Have Inspectors Found at Hillcrest Raleigh At Crabtree Valley?
State health inspectors documented 12 deficiencies at Hillcrest Raleigh at Crabtree Valley during 2022 to 2023. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death), 10 with potential for harm, and 1 minor or isolated issues. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.
Who Owns and Operates Hillcrest Raleigh At Crabtree Valley?
Hillcrest Raleigh at Crabtree Valley is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility operates independently rather than as part of a larger chain. With 134 certified beds and approximately 100 residents (about 75% occupancy), it is a mid-sized facility located in Raleigh, North Carolina.
How Does Hillcrest Raleigh At Crabtree Valley Compare to Other North Carolina Nursing Homes?
Compared to the 100 nursing homes in North Carolina, Hillcrest Raleigh at Crabtree Valley's overall rating (3 stars) is above the state average of 2.8, staff turnover (57%) is significantly higher than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.
What Should Families Ask When Visiting Hillcrest Raleigh At Crabtree Valley?
Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" These questions are particularly relevant given the facility's Immediate Jeopardy citations and the facility's high staff turnover rate.
Is Hillcrest Raleigh At Crabtree Valley Safe?
Based on CMS inspection data, Hillcrest Raleigh at Crabtree Valley has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 3-star overall rating and ranks #1 of 100 nursing homes in North Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.
Do Nurses at Hillcrest Raleigh At Crabtree Valley Stick Around?
Staff turnover at Hillcrest Raleigh at Crabtree Valley is high. At 57%, the facility is 11 percentage points above the North Carolina average of 46%. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?
Was Hillcrest Raleigh At Crabtree Valley Ever Fined?
Hillcrest Raleigh at Crabtree Valley has been fined $17,202 across 1 penalty action. This is below the North Carolina average of $33,251. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.
Is Hillcrest Raleigh At Crabtree Valley on Any Federal Watch List?
Hillcrest Raleigh at Crabtree Valley is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.