Rex Rehab & Nursing Care Center

4210 Lake Boone Trail, Raleigh, NC 27607 (919) 784-6600
Government - Hospital district 120 Beds Independent Data: November 2025 1 Immediate Jeopardy citation
Trust Grade
66/100
#115 of 417 in NC
Last Inspection: August 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Rex Rehab & Nursing Care Center has a Trust Grade of C+, indicating it is slightly above average but not among the best options available. It ranks #115 out of 417 facilities in North Carolina, placing it in the top half of the state, and #7 out of 20 in Wake County, meaning it has a few stronger local competitors. The facility is improving, with issues decreasing from 5 in 2024 to just 1 in 2025. Staffing is a strength here, with a rating of 3 out of 5 stars and a turnover rate of 0%, which is significantly better than the state average of 49%. However, the facility has faced some concerning incidents, including a critical finding where a resident with severe cognitive impairment was able to exit through an unlocked door and suffered from hypothermia outside. Additionally, there were issues with incomplete discharge summaries and expired food items not being discarded properly. Overall, while there are notable strengths, families should be aware of these serious concerns when considering this facility.

Trust Score
C+
66/100
In North Carolina
#115/417
Top 27%
Safety Record
High Risk
Review needed
Inspections
Getting Better
5 → 1 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
○ Average
$15,646 in fines. Higher than 59% of North Carolina facilities. Some compliance issues.
Skilled Nurses
✓ Good
Each resident gets 48 minutes of Registered Nurse (RN) attention daily — more than average for North Carolina. RNs are trained to catch health problems early.
Violations
○ Average
9 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★★★☆
4.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2024: 5 issues
2025: 1 issues

The Good

  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in quality measures, fire safety.

The Bad

Federal Fines: $15,646

Below median ($33,413)

Minor penalties assessed

The Ugly 9 deficiencies on record

1 life-threatening
Aug 2025 1 deficiency
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, facility failed to have accurate advanced directive documentation throughout the me...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, facility failed to have accurate advanced directive documentation throughout the medical record for 1 of 5 residents reviewed for advanced directives (Residents #25). The findings included: Resident #25 was admitted to the facility on [DATE] with diagnoses that included chronic kidney disease and hypertension.Her admission Minimum Data Set assessment dated [DATE] revealed Resident #25 was cognitively intact.The electronic medical record profile indicated Resident #25's code status as do not resuscitate. Review of the advanced care planning notes, which are progress notes, in Resident #25's medical record indicated she did not have an advanced directive.A Medical Orders for Scope of Treatment (MOST) form dated [DATE] for Resident #25 stated attempt CPR (cardio-pulmonary resuscitation) and full scope of treatment.Review of Resident #25's physician's orders revealed there was no order addressing code status.An interview was conducted on [DATE] at 3:34 PM with the Social Worker (SW) who stated Resident #25's code status was do not resuscitate. The SW could not explain why the electronic record profile stated a code status of do not resuscitate while the MOST form stated attempt CPR and full scope of treatment.An interview was conducted on [DATE] at 4:00 PM with the resident and she stated she wished to have a code status of do not resuscitate.An interview was conducted on [DATE] at 3:45 PM with the Director of Nursing (DON). The DON could not explain why Resident #25's medical record showed a discrepancy regarding her code status with the electronic medical record profile and the MOST form in the chart. She reported in an emergency she believed staff would follow the electronic medical record profile which indicated do not resuscitate. The DON stated she would ensure the code status was corrected throughout the medical record which would be a do not resuscitate.
May 2024 5 deficiencies 1 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, facility neighbor, resident, and staff and physician interviews the facility failed to pro...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, facility neighbor, resident, and staff and physician interviews the facility failed to provide the necessary supervision to prevent a severely cognitively impaired resident (Resident #52) who was at high risk for falls from exiting the interior of the facility through an unlocked door leading to an enclosed exterior courtyard. On 1/14/24 an individual who resided in a nearby home heard Resident #52 yelling for help and Neighbor #1 and Neighbor #2 crossed over the fence into the facility's courtyard and found Resident #52 dressed in a night gown lying face down on the brick paved ground. Resident #52 was shivering and kept saying I'm so cold. Her temperature was 90.9 degrees Fahrenheit (F) which was indicative of hypothermia (a condition where the body's temperature drops below 95 degrees F which can result in death). This deficient practice affected 1 of 3 residents reviewed for accidents. Findings included: Resident #52 was admitted to the facility on [DATE] with a diagnosis of dementia. A review of Resident #52's care plan revealed in part a problem area initiated on 8/19/21 of fall risk. The goal, with an expected end date of 2/20/24, was for Resident #52 to have no injury related to falls through the next review. Interventions included 8/24/23 draw labs for medical evaluation, and 9/12/23 recheck the auto lock brake function on WC. A review of Resident #52's quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed she was severely cognitively impaired. She did not exhibit wandering behaviors. She had no functional limitation in range of motion of her upper and lower extremities. She used a wheelchair (WC) and a walker for mobility. Resident #52 required supervision for bed mobility, transfers, and walking at least 50 feet with making 2 turns. She had 2 or more falls with injury during the assessment period. Resident #52 did not use a wander/elopement alarm. A review of the wandering risk assessment for Resident #52 dated 11/7/23 revealed she did not wander or have a history of wandering. She did not elope or have a history of elopement. She was currently cognitively impaired and had impaired decision making skills. On 5/14/24 at 3:49 PM an interview with the MDS Coordinator indicated a wandering risk assessment was conducted for each resident every time an MDS assessment was completed and as needed. The MDS Coordinator stated the wandering risk assessments the facility used did not result in a score or draw a conclusion, but the IDT team discussed them, and decided whether or not a wander alarm was indicated for the resident. She further indicated Resident #52 had MDS assessments on 8/8/23, and again on 11/7/23 and she was discussed during the interdisciplinary team meetings (IDT) that occurred for each MDS. She reported although Resident #52 was assessed to have impaired cognition and impaired decision making skills on these wandering risk assessments, she had no episodes of wandering behavior, and a wander guard alarm had not been indicated for her. A review of a fall risk assessment for Resident #52 dated 1/8/24 revealed she was at high risk for falls. A review of a nursing progress note for Resident #52 dated 1/15/24 at 1:30 AM written by Nurse #1 revealed at 11:55 PM two men (Neighbor #1 and Neighbor #2) came to the nurse saying they heard a resident yelling for help, so they climbed through the fence and found the resident lying on the ground face downward. The nurses immediately organized a search to make sure all residents were in their bed but found that Resident #52 was not in her bed. The Neighbors had helped her to sit on a chair. On assessment, a minor scratch was noted between Resident #52's right thumb and index finger. She was shivering. An extra blanket was supplied. Her temperature was initially 90.9 degrees F (a normal body temperature is 98.6 degrees F). She was alert, verbal and in good spirits but shivering. The physician was notified and ordered first aid to right thumb area. The police and facility security were also in the building. On 5/14/24 a review of the Weather Underground website revealed the outdoor air temperature where the facility was located on 1/14/24 at 11:51 PM was 41 degrees F. On 5/16/24 at 12:09 PM a telephone interview was conducted with Neighbor #1 who found Resident #52 on 1/14/24. He indicated he lived in an apartment next door to the facility. He stated on 1/14/24 around 11:30 PM his wife told him she heard someone calling for help. He reported it was dark and cold out, and at first, he was not going to do anything. He further indicated he went outside and saw his neighbor (Neighbor #2) and asked him if he also heard someone calling for help. He stated his neighbor told him he heard it too, and they walked over and looked through the fence that bordered the facility courtyard. Neighbor #1 stated they saw a woman (Resident #52) lying face down on the brick paved walkway. He reported Neighbor #2 slipped through the fence and he himself jumped over. He stated they helped the woman up and assisted her to walk over and sit on a bench. He indicated Neighbor #2 gave the woman his coat. He stated the woman had some scrapes but no other injuries he could see, she was shivering, and she just kept saying, I'm so cold. He indicated they left the woman on the bench, went inside through an unlocked door, told the first person they saw that a woman was outside, and asked for some blankets. He indicated this person just asked them how they got into the building. He stated another staff member came out with a WC and helped the woman into the building. On 5/14/24 at 4:25 PM a telephone interview with Nurse #1 indicated she was familiar with Resident #52 and assigned to her care on 1/14/24 from 11:00 PM until 7:00 AM. She stated Resident #52 was cognitively impaired and at times could walk with her walker, and other times used her WC for mobility. She went on to say it was not unusual for Resident #52 to walk out into the hall on her shift, but she would just walk Resident #52 back to her room and assist her into bed. Nurse #1 stated Resident #52 had never tried to go outside by herself that she knew of prior to the 1/14/24 incident. Nurse #1 stated that evening, she had gotten her report at the nurses station, her back had been to the hallway, and she had not seen Resident #52 walk by. She reported that night (1/14/24), two men (Neighbor #1 and Neighbor #2) had come into the facility and asked her to follow them because there was a resident in the courtyard. She further indicated she had been very taken aback because she had not known how they got into the facility. Nurse #1 stated she had immediately announced for everyone to check all their resident rooms, went to check all her resident rooms, and in about 2 minutes realized Resident #52 was not in her bed. She stated Resident #52 had been wearing a long sleeved cotton night gown and either gripper socks or house slippers. Nurse #1 stated it was very cold outside and Resident #52 had been shivering, but she was not wet. She stated Resident #52 was assessed and her temperature was very low. She stated she covered her with blankets, let the physician know, and monitored Resident #52 continuously, taking her temperature frequently until her temperature came back up to normal. She reported she then assisted Resident #52 back to bed. On 5/14/24 at 8:14 PM a follow-up telephone interview with Nurse #1 stated she had not seen Resident #52 while she was in the courtyard. She indicated when she ran down to the courtyard on 1/14/24, Neighbor #1 and Neighbor #2 and an NA had already brought Resident #52 into the building in a WC. She stated Resident #52 felt cold to the touch and was shivering but she was talking. Nurse #1 stated the physician told her to warm Resident #52 up, continue taking her temperature, and if it didn't come up to send Resident #52 to the hospital. She indicated she monitored Resident #52 continuously and rechecked her temperature until it came up. On 5/14/24 at 5:55 PM, in a telephone interview, NA #1 indicated on 1/14/24 she worked from 11:00 PM until 7:00 AM. She stated she was not assigned to Resident #52 on 1/14/24. She explained after reporting to work when she was coming down the hall to her assigned area, she saw Resident #52 near the nurses station. She reported she spoke with Resident #52 and helped her back to her room. She further indicated Resident #52 had not needed anything, and she helped Resident #52 get into bed, covered her up with blankets, and left her room. NA #1 stated she was familiar with Resident #52, and it was not unusual to see Resident #52 up that late walking, so she had not felt the need to report the behavior to a nurse. She went on to say she had not seen Resident #52 the rest of the night. She further indicated she had no reason to check the courtyard door to see if it was locked, because the courtyard was dark at night, and she never went out there on her shift. On 5/15/24 at 12:11 PM a telephone interview with NA #2 indicated she worked the 11:00 PM to 7:00 AM shift on 1/14/24. She stated on 1/14/24 at about 11:30 PM two men (Neighbor #1 and Neighbor #2) came knocking on the glass Activity Room exit door which was beside the courtyard door. She further indicated Nurse #4 responded to them and reported Neighbor #1 and Neighbor #2 said there was someone lying on the patio. NA #2 stated when she got out to the courtyard, it was dark, but she could see Neighbor #1 and Neighbor #2 walking Resident #52 back towards the facility with one man on either side of Resident #52. She went on to say Resident #52 was having a hard time walking, so she ran to get a WC. She stated she did not ask Neighbor #1 and Neighbor #2 whether or not Resident #52 was on the ground when they found her. She reported one of the men had given Resident #52 their jacket, but Resident #52 was still shivering. She further indicated she got Resident #52 to the nurses station and took her full vital signs. NA #2 stated Resident #52's oral temperature was around 90 degrees F. She stated Nurse #1 was present and they got Resident #52 covered in blankets. She further indicated after she took Resident #52's vital signs, Nurse #1 attended to Resident #52, and she went back to her own assignment. NA #2 stated the facility's exit doors had alarms which would go off if someone tried to exit through them when they were locked, or if a resident was wearing a wander guard alarm. She went on to say there were no alarms going off that night. She further indicated she was familiar with Resident #52. NA #2 stated Resident #52 did at times walk by herself, but she would be redirected, and her needs attended to, and she would be assisted to sit back down in her WC. She indicated she had never seen Resident #52 try to exit the facility. She further indicated Resident #52 had never expressed to her a desire to leave the facility. Documentation by NA #3 of vital signs including temperature revealed on 1/15/24 at 12:40 AM her oral temperature was 97.3 degrees F and on 1/15/24 at 1:25 AM her oral temperature was 98.7 degrees F. A review of a physician's progress note dated 1/16/24 written by Physician #2 revealed on the evening of 1/14/24 Resident #52 wandered out of the facility into an enclosed courtyard. The resident had fallen. She was found on the ground face down. She was brought back to her room. There was some right hip discomfort. X-rays (radiologic imaging studies) were pending. The resident did not recall wandering. A review of the hip x-ray results for Resident #52 dated 1/16/24 revealed there were no new fractures or dislocations. A review of the facility's undated timeline of the event, provided by the Administrator on 5/14/24, revealed in part the following: The courtyard door should be open from 7:00AM to 9:00 PM. On 1/14/24 at approximately 11:14 PM Resident #52 walked with her walker from her room to the courtyard exit door and exited into the courtyard. At approximately 11:46 PM two men (Neighbor #1 and Neighbor #2) entered the building through the courtyard door to inform staff that a resident had fallen in the courtyard, they heard her yelling for help, and jumped the fence. Upon assessment, Resident #52 had a small skin tear. She was wearing only her night gown and socks. Her vital signs were obtained, and her body temperature was low. She was provided extra blankets and monitored. X-rays were ordered and were negative. The physician and her family were notified. Management was notified. A wander guard band was placed on Resident #52 on 1/15/24 and verification was done to determine it locked down the courtyard door. On 5/14/24 at 1:31 PM, in an interview, the Administrator stated there had been one incident where Resident #52 went out into the courtyard at night unsupervised and had fallen. She went onto say she had watched video surveillance footage of this. She reported the video footage showed on 1/14/24 Resident #52 was seen coming out of her room with her walker, walking to the end of her hall, and looking out the exit door. The Administrator stated Resident #52 was then seen walking back past the nurses station where NA #1 intercepted Resident #52 and walked with Resident #52 back to her room. She stated NA #1 was seen exiting Resident #52's room at 11:08 PM. She indicated at 11:11 PM Resident #52 was seen coming back out of her room, walked past the nurses station where the nurses were getting report, and at 11:14 PM the footage showed Resident #52 reach the courtyard door. The Administrator stated there were no cameras in the courtyard, so she was not able to see Resident #52 go through the courtyard door but at 11:46 PM two men were seen on the footage entering the building through the courtyard door. On 5/14/24 at 4:04 PM a follow up interview with the Administrator indicated the facility's video footage currently only went back to 3/15/24, and the footage from the event on 1/14/24 could no longer be viewed. On 5/14/24 at 1:43 PM a follow-up interview with the Administrator she indicated Resident #52 had not been assessed on her most recent wandering risk assessment prior to the event to be at risk for wandering. She stated if Resident #52 had been wearing a wander guard alarm on 1/14/24, she would not have been able to exit through the courtyard door. On 5/14/24 at 3:30 PM a follow-up interview with the Administrator indicated the MDS Coordinator conducted a wandering risk assessment quarterly and as needed for residents. She stated normally, the courtyard door locked down automatically from 9:00 PM and opened up again at 7:00 AM daily. She went on to say the facility had a new wander guard system installed in October of 2023 and after the installation, the front doors, which were on the same timer, were working okay. She further indicated she had no reason to suspect the courtyard door was not functioning properly. On 5/16/24 at 8:18 PM a follow-up interview with the Administrator indicated on 10/26/23, work was completed to install a new wander guard system. She stated she did not know whether the courtyard door had been locking as it was scheduled to after this date, because she had no reason to suspect they were not locking until the incident with Resident #52 occurred on 1/14/24. She further indicated it was determined the likely cause of the courtyard door lock failure was the wander guard system and the system which locked the door were not connected. The Administrator stated there was a wire in the wander guard system that wasn't connected properly, and she had to coordinate with the security system company and the wander guard provider to come back and connect the wires properly in order for the security system for the facility to be able to lock the doors. On 5/14/24 at 4:05 PM an interview with the Director of Nursing (DON) indicated she watched the video footage of Resident #52's incident on 1/14/24. She stated she recalled that Resident #52 had been wearing a long sleeved cotton night gown and slippers that covered her toes. She indicated Nurse #1 had called her at the time of the incident to notify her and let her know that she had spoken with Physician #1 who told Nurse #1 to warm Resident #52 up, monitor her temperature and if it didn't start to come up to send her out to the hospital. The DON stated she had come in early the next morning on 1/15/24 at about 5:30 AM and a wander guard alarm was placed on Resident #52. She further indicated Resident #52's usual routine was to get up around 1:00 AM to 2:00 AM and peek out her door, but she would usually just turn around and go back to bed. She stated she was not aware of any other time Resident #52 exited unsupervised from the facility. On 5/15/24 at 11:37 AM a telephone interview with Nurse #3 indicated she worked on 1/14/24 from 3:00 PM until 11:00 PM as an NA, and then 11:00 PM until 7:00 AM as a Nurse. She stated on the 3PM-11PM shift on 1/14/24 she saw Resident #52 self-propelling her WC in the hallway, but the NA who was assigned to Resident #52 was monitoring her. She indicated this was not unusual for Resident #52. She further indicated Resident #52 could walk with her walker, and was at high risk for falls, as she would get up without asking for assistance. Nurse #3 stated in the past, she might have just assisted Resident #52 into bed, or into her chair after seeing to her needs and Resident #52 seemed to comprehend when she told her not to get up by herself. Nurse #3 stated the minute she turned her back, Resident #52 would be up standing trying to walk by herself. She stated she had never seen Resident #52 attempt to exit the facility. She went on to say she had never heard Resident #52 say she wanted to leave the facility. Nurse #3 stated she herself had never tried the courtyard doors in the evening prior to the 1/14/24 incident to see if they were locked. On 5/15/24 at 12:31 PM a telephone interview with Physician #1 indicated he was on call the night of 1/14/24 when he was notified that Resident #52 had been found outside after having fallen. He stated Resident #52 had a small cut on her hand, her temperature was around 90 degrees F, and she was shivering. He reported rather than put Resident #52 through the trauma of being sent to the hospital, they attempted to get her temperature up at the facility. He further indicated 98.6 degrees F orally was a normal body temperature. Physician #1 stated at 90 degrees F, that was a bit low and potentially early hypothermia. He went on to say Resident #52's heart rate had not been elevated, and her breathing had not been affected. He further indicated he felt she might have needed to be outside another hour or two before the potential consequences for her would have been serious. Physician #1 stated a body temperature of 90 degrees F to 95 degrees F was mild hypothermia, below 90 degrees F was moderate hypothermia, and below 82 degrees F was severe hypothermia. He indicated the nurse had been monitoring Resident #52's temperature appropriately, Resident #52's temperature had been trending in the right direction, and she had not suffered any consequences from the event. On 5/15/24 at 12:39 PM a telephone interview with NA #6 indicated she worked on 1/14/24 from 11:00 PM until 7:00 AM. She stated she did not observe the event, and when she saw Resident #52, she was at the nurses station having her vital signs taken. She went on to say Resident #52 was shivering because she was so cold, and she had blankets on. She further indicated she was familiar with Resident #52. NA #6 stated Resident #52 was a fall risk and had interventions in place such as a low bed, and an NA sitting outside her door if she was having a restless night. She indicated at times the NA assigned to Resident #52 would take her to the television room, get her a snack and sit with her watching television until Resident #52 got sleepy. On 5/15/24 at 1:10 PM a telephone interview with NA #3 indicated she was assigned to care for Resident #52 on 1/14/24 on the 11:00 PM to 7:00 AM shift and was familiar with her. She stated Resident #52 had behaviors where she would get up and walk unassisted and come out into the hall. She went on to say she would monitor Resident #52 frequently, walk with her, ask her what she needed, meet her needs, and redirect her assisting her to sit in her WC. She further indicated some nights if Resident #52 was restless, she would sit with her in the television room until Resident #52 got sleepy. NA #3 stated Resident #52 was a fall risk and she checked on her frequently throughout the night. She stated she did not observe the event that on 1/14/24. She reported when she got to work at 11:00 PM on 1/14/24 she began her rounds on her assigned residents. She indicated she had not yet gotten to Resident #52's room and was in another room assisting a resident when she was notified there was a resident outside. On 5/15/24 at 2:37 PM an interview with the facility's Maintenance Director indicated he had been working at the facility for two years. He stated he was familiar with the event that occurred with Resident #52 on 1/14/24. He reported there had been a company at the facility within the last 6 months working on the system that alarms for residents who have a band that sets off an alarm if they attempt to go outside. He further indicated he was not aware that this company disrupted the timing of the automatic locking of the courtyard door, or he would have put a system in place that included a magnetic alarm that sounded when the door was open. He stated the courtyard door had been on a timer that automatically locked it down from 9:00 PM until 7:00 AM prior to the disruption. He went on to say this was supposed to happen automatically. He indicated the courtyard door had been the only door affected by the disruption to the system. On 5/15/24 at 4:19 PM Resident #52 was observed in bed. She had a wander guard alarm in place to her right ankle. An interview with Resident #52 at that time indicated she did not recall going out by herself to the courtyard and falling. The Administrator was notified of Immediate Jeopardy on 5/15/24 at 10:39 AM. The Administrator provided the following corrective action plan with a compliance date of 1/16/24: Address how corrective action will be accomplished for those residents found to have been affected by the deficient practice. Resident #52 was immediately brought in and assessed by Nurse #1. Resident #52's axillary temp was 90.9 Fahrenheit (F) and noted Resident #52 was shivering. Resident #52 was provided with blankets as Resident #52 stated she was cold. Nurse #1 promptly notified the Medical Director of the incident and the Resident #52's current condition. The Medical Director instructed Nurse #1 to monitor Resident #52's temperature and if it did not return to normal to send the Resident #52 to the Emergency Department. Resident #52 was alert and in good spirits per Nurse #1's notes. Resident #52 only displayed shivering. Resident #52's temp at 12:40AM on 1/15/2024 was 97.3F, heart rate of 72, blood pressure of 157/84, respirations at 20, and oxygen saturation of 99 percent. Resident #52 was reassessed at 1:25AM with a temperature of 98.7F, heart rate of 77, respirations at 18, and blood pressure at 152/78. At 1:30AM Nurse #1 notified Resident #52's son via phone of the incident, Resident #52's condition and the action taken to care for and monitor Resident #52. Resident #52 was monitored closely by Nurse #1 throughout the shift. Resident #52's vital signs at 8:20AM on 1/15/2024 was a temperature at 98.1F, heart rate of 70, respirations at 18 and blood pressure at 121/60. Nurse #1 maintained direct supervision of Resident #52 for the first hour and when Resident #52 returned to their room Nurse #1 implemented frequent rounding on Resident #52. All nurses increased rounding frequency on all residents in the facility. At 2:00AM Nurse #1 called the Director of Nursing to escalate the incident that occurred. The Director of Nursing returned her call at 4:30AM and Nurse #1 provided information regarding the incident, Nurse #1 stated that the Resident #52 was stable, confirmed that all residents were safe and in their rooms. Nurse #1 notified the Director of Nursing that local police and security personnel had been on site following the entrance of two unidentified males into the facility and cleared the scene after finding it safe. On 1/15/2024, the Administrator made the executive decision to place a wander guard pendant on Resident #52, which was placed on Resident #52 at approximately 8:00AM. On 1/15/2024, at 9:36AM, the Minimum Data Set Coordinator updated the care plan by adding the 'Long Term Care Wander Guard' care plan for Resident #52. Address how the facility will identify other residents having the potential to be affected by the same deficient practice: All mobile residents without a wander guard pendant had the potential to be affected. On 1/14/2024 at approximately 11:45PM, nursing staff conducted a search of the facility and determined all residents were accounted for except for Resident #52 who was not in their room. Following the search, nursing assistants and nurses increased frequency of rounding on all residents. On the morning of 1/15/24, it was determined by the Administrator that the courtyard doors' remote locking system did not lock as intended. On 1/15/2024 at 7:40AM, the Administrator notified the Protective Services Director and the [NAME] President that the courtyard doors were found to not be locking properly. The Administrator also notified the wander guard company and placed a ticket for repair. The remote locking system unlocks the doors to the facility at 7AM for normal operations, because of this, no immediate action was taken to secure doors as they were unlocked for normal operations. In the afternoon of 1/15/2024 the Director of Nursing, Director of Protective Services, and the Administrator met via phone to conduct an 'Event After Action Report' to develop an action plan and monitoring processes. The 'Event After Action Report' identified the need to implement an alarm system for the courtyard doors to prepare for nightshift. At approximately 3PM, The Maintenance Director placed an auditory alarm on each courtyard door so that if the door opened, an alarm would sound and notify staff. On 1/16/2024, the Director of Protective Services assessed the courtyard doors and tested the access control lock feature, which revealed it was failing. Following this assessment, the Administrator placed another ticket with the company that installed the wander guard system. On 1/17/2024, the wander guard company arrived at the facility, but was unable to correct the issue because the installation company needed to be present. On 1/19/2024, the installation company arrived and stated that both the remote locking system staff and installation company were needed to resolve the issue. The Administrator coordinated with both companies and on 1/22/2024, the installation company and remote locking system staff were able to correct the connection that prevented the courtyard doors from locking. Prior to releasing the door back to normal operations, the access control company retested the doors to confirm the issue was repaired. The courtyard doors had audible alarms in place from 1/15/2024 until 1/22/2024, while awaiting the remote locking system to be repaired. Address what measures will be put into place or systemic changes made to ensure that the deficient practice will not recur: On 1/22/2024, a new procedure was implemented by the Administrator, or designee, to coordinate with the remote locking system team to test the remote locking system after any work is completed on the doors that have the remote locking system in place, which includes the facility's front door, courtyard door one, and courtyard door two. Going forward, this test will be completed before the vendor leaves the premises and before releasing the door back into normal operation. On 1/22/2024, the Administrator provided education on the new procedure to the Director of Protective Services (leader for the remote locking system team), and the Director of Nursing. The facility has a process for all staff to receive updates through a shift report with information disseminated by the Director of Nursing to the Team Leaders. The shift report is a document that includes talking points by the Team Leaders to communicate important information with staff at the beginning of their shift. On 1/15/2024 the Director of Nursing updated the shift report to include the information about the incident that occurred with the failed remote locking mechanism and that an attached manual audible alarm on the doors leading to the courtyard was being used until the remote locking mechanism could be fixed. The Director of Nursing educated the on-site Evening Team Leader about the failed remote locking mechanism and that an attached manual alarm was being used. From 3:00pm on 1/15/2024 forward no staff worked without knowing about the failed remote locking mechanism and the use of an attached manual audible alarm on the doors leading to the courtyard was being used until the remote locking mechanism could be fixed. On 1/22/2024 the Administrator trained the Clinical Manager to perform the remote locking control audits. Later that same day, the Clinical Manager trained the four Nursing Assistants (NA) designated to perform the remote locking control audits. The four NAs were educated prior to performing the audits. On 2/13/2024 the decision was made by the Administrator to change the responsible staff to night shift nurse team leaders to begin performing the weekly audits based on staffing availability. On 2/13/2024 the Administrator educated all evening and night shift nurse team leaders on how to perform the remote locking control audits prior to them performing the weekly audits. During orientation all staff receive education regarding the chain of command used to escalate safety concerns, including concerns with security of the facility. Staff are educated to escalate to the Team Leader, Director of Nursing and/or the Administrator. The Staff Department Coordinator is responsible for providing this education to staff prior to the staff working in the facility. Indicate how the facility plans to monitor its performance to make sure that solutions are sustained: The monitoring plan, determined by the 'Event After Action Report', started with daily audits beginning when the door locks were repaired, and the auditory alarms removed. After three weeks of audits showing no failures, the audits became weekly. Specific dates are as follows: On 1/15/2024, the courtyard doors had an alarm in place that would alert staff if the door was opened. On 1/22/2024, once the doors were fixed, the temporary alarms were removed, and nightly audits were completed by a lead nursing assistant until 2/10/2024. The week of 2/11/2024 the nightshift nurse team leader began weekly audits to ensure that the doors remain locked at night. The audits collected, in addition to the new procedure, are reported out to the Quality Assurance and Performance Improvement (QAPI) committee monthly by the Administrator. The QAPI committee determines the frequency of monitoring required based on audit results. All action items were discussed at the February 29, 2024, QAPI meeting. Members of the QAPI committee include: Administrator, Medical Directors, Director of Nursing, Pharmacist Consultant, Business Office Manager, Rehabilitation Director, Rehabilitation Team Lead, Staff Development Infection Control Nurse, Activities Coordinators, Dietary Manager, Wound Nurse, Admissions Director, Dietician, MDS coordinators, Health Information Management HIM Specialist, Administrative Assistant, Business Office Assistant. Include dates when corrective action will be completed: Alleged immediate jeopardy removal date and compliance date: 1/16/2024. Validation of the corrective action plan was completed on 5/17/24. This included interviews with the Director of Protective Services, the DON, the[TRUNCATED]
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff and Nurse Practitioner interviews, the facility failed to obtain orders for the use ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record review, staff and Nurse Practitioner interviews, the facility failed to obtain orders for the use of supplemental oxygen for 1 of 1 resident reviewed with oxygen (Resident #133). Findings included: Resident #133 was admitted to the facility on [DATE] with diagnoses which included shortness of breath and acute kidney failure. Resident #133's admission Minimum Data Set was in progress. Review of Resident #133's care plan last updated 5/14/24 revealed a problem for impaired gas exchange. The goal was that the resident maintained adequate gas exchange as evidenced by oxygen saturation within normal limits and absence of hypoxia through the next review. The interventions included monitoring for signs and symptoms of hypoxia and administer oxygen as ordered. Review of the physician orders revealed no order for supplemental oxygen use. An observation made on 5/13/24 at 2:25 PM revealed that Resident #133 wore oxygen via nasal cannula at 2 liters per minute. An observation made on 5/14/24 at 8:50 AM revealed that Resident #133 wore oxygen via nasal cannula at 2 liters per minute. An observation made on 5/15/24 at 11:29 AM revealed that Resident #133 wore oxygen via nasal cannula at 2 liters per minute. An interview on 5/15/24 at 11:19 AM with Nurse #5 revealed that Resident #133 wore supplemental oxygen for comfort. She confirmed that there was no physician's order for oxygen for Resident #133. She stated that there should be an order and she did not know why there was no order. An interview on 5/15/24 at 2:42 PM with Nurse Practitioner #1 revealed that Resident #133 should have an order for supplemental oxygen and she did not know why there was no order. An interview on 5/16/24 at 11:45 AM with the Administrator revealed that Resident #133 should have an order for supplemental oxygen. She stated that she thought the Nurse Practitioner had just forgotten to enter the order.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observations and staff interviews the facility failed to secure resident medications stored in an unattended and unlocked medication cart (Wing D) for 1 of 5 medication carts. The findings in...

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Based on observations and staff interviews the facility failed to secure resident medications stored in an unattended and unlocked medication cart (Wing D) for 1 of 5 medication carts. The findings included: A continuous observation was conducted of the Wing D medication cart on 5/16/24 at 9:50 AM through 9:56 AM. The cart was parked midway down the hall with the drawers of the cart facing out. The medication cart was observed with the lock not engaged as evidenced by the red dot on the lock being visible. There was no staff member with the medication cart. Four staff members, one resident, and 2 visitors were observed walking past the unlocked medication cart. Nurse #2 came out of a resident room and returned to the medication cart at 9:56 AM. Nurse #2 was asked to open the top drawer and realized she had left the medication cart unlocked. Nurse #2 stated she usually locked her cart and revealed it should be locked any time she was not using it. An interview with the Director of Nursing (DON) on 05/16/24 09:59 AM was completed. The DON stated the medication cart should have been secured and locked unless the nurse was present at the cart. The DON further stated that the nurse assigned to the medication cart was responsible for it and ensuring that it was secured. An interview with the Administrator on 05/16/24 10:02 AM revealed medication carts should not be unlocked unless the Nurse was standing in front of it. The Administrator stated the nurse assigned to that medication cart was responsible for it for their entire shift.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

QAPI Program (Tag F0867)

Could have caused harm · This affected 1 resident

Based on observation and staff interview, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor the interventions that the committee put...

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Based on observation and staff interview, the facility's Quality Assessment and Assurance (QAA) Committee failed to maintain implemented procedures and monitor the interventions that the committee put into place following the 3/23/23 recertification and complaint survey in the area of Medication Storage (F761). This deficiency weas cited again on the current recertification and complaint survey of 5/17/24. The continued failure of the facility during 2 federal surveys of record show a pattern of the facility's inability to sustain an effective Quality Assessment and Assurance program. The findings included: This tag is cross referenced to: 1. 761: Based on observations and staff interviews the facility failed to secure resident medications stored in an unattended and unlocked medication cart (Wing D) for 1 of 5 medication carts. During the recertification and complaint investigation survey of 3/23/23 the facility was cited for failing to keep medications secure. An interview was conducted with the Administrator on 5/17/24 at 12:14 PM. The Administrator stated constant rounds were still being conducted throughout the day in response to the survey of 2023. She reported medication storage rooms and medication carts continued to be monitored daily to ensure they were secure and nurses were being reminded of this. She indicated it was unfortunate that a medication cart had still been found unlocked.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0661 (Tag F0661)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to complete a recapitulation of stay for 2 of 2 residents review...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews the facility failed to complete a recapitulation of stay for 2 of 2 residents reviewed for a planned discharge from the facility to home (Resident #79 and Resident #146). Findings included: 1. Resident #79 was admitted to the facility on [DATE] and discharged home on 3/07/24. The discharge Minimum Data Set, dated [DATE] revealed Resident #79 was coded as cognitively intact. Review of Resident #79's electronic health record revealed a discharge summary completed by different disciplines dated 3/07/24. Further review of the discharge summary revealed that it did not include the required components of the recapitulation of stay and a final summary of the resident's status at discharge to include customary routine, cognitive patterns, communication, vision, mood and behavior patterns, psychosocial well-being, continence, skin conditions, dental status, physical function, and structural problems. An interview on 5/15/24 at 3:30 PM with the Social Worker (SW) revealed that she completed her section of the discharge summary and was unaware if anyone ensured all sections of the discharge summary were completed. An interview on 5/16/24 at 11:45 AM with the Administrator revealed that she was aware of the requirements for the recapitulation summary and stated that the facility utilized the electronic system form titled After Visit Summary. She stated that she did not realize that the After Visit Summary did not contain the required components. The Administrator stated that each discipline completed their discharge section and there was no one person responsible for ensuring all sections were completed. 2. Resident #146 was admitted to the facility on [DATE] and discharged home on [DATE]. The discharge Minimum Data Set, dated [DATE] revealed Resident #146 was coded as cognitively intact. Review of Resident #146's electronic health record revealed a discharge summary completed by different disciplines dated 10/21/23. Further review of the discharge summary revealed that it did not include the required components of the recapitulation of stay and a final summary of the resident's status at discharge to include customary routine, cognitive patterns, communication, vision, mood and behavior patterns, psychosocial well-being, continence, skin conditions, dental status, physical function, and structural problems. An interview on 5/15/24 at 3:30 PM with the Social Worker (SW) revealed that she completed her section of the discharge summary and was unaware if anyone ensured all sections of the discharge summary were completed. An interview on 5/16/24 at 11:45 AM with the Administrator revealed that she was aware of the requirements for the recapitulation summary and stated that the facility utilized the electronic system form titled After Visit Summary. She stated that she did not realize that the After Visit Summary did not contain the required components. The Administrator stated that each discipline completed their discharge section and there was no one person responsible for ensuring all sections were completed.
Mar 2023 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0685 (Tag F0685)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident representative and staff interviews, and record review, the facility failed to assist Resident #...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, resident representative and staff interviews, and record review, the facility failed to assist Resident #55 and their representative in locating missing hearing aids, as well as in making appointments, and arranging for transportation to replace the lost devices. This occurred for 1 of 1 sampled resident (Resident #55) reviewed for hearing/vision. The findings included: Resident #55 was admitted to the facility on [DATE] with diagnoses including confusion, dehydration, and hypertension. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] for Resident #55 revealed he had adequate hearing with hearing aids. He was coded as moderately cognitively impaired without any rejection of care behaviors. Review of Resident #55's active care plan (dated 12/10/21) revealed he had impaired verbal communication defined by word finding difficulty related to neuromuscular development. Interventions included: use appropriate adaptive equipment and provide tools necessary to communicate. An observation and interview of Resident #55 on 3/20/23 at 10:21 AM revealed he was not wearing his hearing aids. Resident #55 stated he did not know where they were. A sign was posted on the closet doors of Resident #55's room that read: please ensure patient's hearing aids are taken out at night and charged and then placed back in his ears in the morning. An observation and interview of Resident #55 on 3/21/23 at 8:56 AM revealed he was not wearing his hearing aids. Resident #55 stated he did not know where they were. A sign was posted on the closet doors of Resident #55's room that read: please ensure patient's hearing aids are taken out at night and charged and then placed back in his ears in the morning. An interview with Nurse Aide (NA) #1 on 3/22/23 at 9:06 AM revealed he had not seen Resident #55's hearing aids for a while. He stated he was not sure how long they had been missing, but Resident #55 was supposed to wear them every morning. Nurse #1 was interviewed on 3/22/23 at 10:27 AM, and she revealed the Nurse Aides on Resident #55's hall told her the hearing aids have been lost for quite some time and his family was aware. During an interview with Resident #55's responsible party (RP) on 03/22/23 at 10:47 AM, he revealed the hearing aids had been missing for the last 6 months. He stated he did not know where they were, and the facility had not provided any further information. The RP indicated the facility did not offer him or Resident #55 a hearing appointment/services for new hearing devices. The Director of Nursing (DON) was interviewed on 3/22/23 at 10:58 AM, and she revealed the Clinical Manager told her she had just heard about Resident #55's missing hearing aids. The DON stated she was not aware that the hearing aids were missing. Staff were expected to report the missing hearing aids immediately, so that a search would have been initiated. If the search resulted in nothing found, then the facility would have needed to figure out how to replace the items. During an interview with the Clinical Manager on 3/22/23 at 12:48 PM, she revealed when Resident #55's hearing aids were lost 6 months ago the RP tried to find the warranty for replacement but was unable to locate the paperwork. She stated the RP never got back to her about the warranty details. The Clinical Manager indicated she called the hearing aids company before the interview, and she will be able to reorder the hearing aids without the warranty paperwork. An interview was conducted with the Administrator on 3/22/23 at 1:39 PM, and she revealed she did not know why Resident #55's missing hearing aids were not filed as a grievance. The Administrator indicated if someone discovered Resident #55's hearing aids were missing, then they should have notified her and she would have filed a grievance. She stated the Clinical Manager should have notified her when it happened to address the issue in a timely manner.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on observation and staff interviews the facility failed to keep medications secured by storing over-the-counter medications in an unoccupied storage room that had the door propped open with boxe...

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Based on observation and staff interviews the facility failed to keep medications secured by storing over-the-counter medications in an unoccupied storage room that had the door propped open with boxes for 1 of 6 storage rooms inspected (the main hall storage room). Findings included: On 03/21/23 at 1:30 PM the main hallway storage room door was observed to have the door propped open with boxes. There were 12 unopened bottles of Zinc 50 Milligram tablets and 3 unopened bottles of ResaQuad capsules stored on a shelf. These items were visible from the hallway and the storage room was unoccupied. In an interview with the Central Supply Aide on 03/21/23 at 1:55 PM she stated she understood propping the door open to the storage room could lead to a resident or a staff person taking items out of the room, specifically the over-the-counter medications. She verbalized understanding that all medications were to be stored in a locked room. She stated she usually kept the storage room door locked but she was busy and it was easier to leave the door open because she was coming back to unpack more boxes and distribute supplies. In an interview with the Administrator on 03/22/23 at 10:45 AM she stated all medications were stored in the medication room that was locked. She noted that where the Zinc and ResaQuad were left unlocked was a central receiving supply room. The medications would have been distributed to the locked medication room by the Central Supply Aide. She stated the door to the central receiving supply room should not have been propped open because anyone could have accessed the items. She concluded all medications were to be stored in a locked room.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and staff interviews, the facility failed to date food items opened and placed in the walk-i...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and staff interviews, the facility failed to date food items opened and placed in the walk-in refrigerator and discard expired food items stored for use in 1 of 1 walk-in refrigerator. These practices had the potential to affect food served to residents. The facility also failed to date leftover food items and discard expired food items stored for use in 1 of 3 resident nourishment refrigerators located in the recreation center of the facility. Finding included: 1. On 3/20/2023 at 10:04 a.m. during the initial tour of the kitchen with the Dietary Supervisor, the following food items were observed in the walk-in refrigerator: * Small sandwich size ham slices wrapped in clear plastic wrap dated 3/16/2023. The slice of ham on top was observed with a light tan discoloration to one half of the slice while the other half was observed with a pale pink color. The Dietary Supervisor stated the ham was sliced for sandwiches and was good for 3 days once open from the original package and dated 3/16/2023. The Dietary Supervisor discarded the ham slices in the trash. *Opened package of corn beef wrapped in clear plastic wrap. There was no date written on the clear plastic wrap. The original package for the corn beef read best if froze by 5/27/23. The Dietary Supervisor stated food items were to be dated when placed in the refrigerator and discard the corn beef in the trash. * A meal tray, that was observed not labeled with a date, contained two plastic sectional plates: one with lettuce and chicken salad and one with lettuce and potato salad and a chicken salad sandwich on a small plate wrapped with clear plastic wrap. There was no date written on the two plastic sectional plates, and there was no date written on the chicken salad sandwich. The Dietary Supervisor stated the two sectional plates and the chicken salad sandwich were made during the weekend for dinner, and food items were to be dated when placed in the refrigerator. On 3/22/2023 at 11:41 a.m. in an interview with Dietary Supervisor, he stated dietary cooks were responsible for checking the walk-in refrigerator at the beginning and end of their shift and he also went through the walk-in refrigerator in the morning checking for expired food items. He explained on the morning of 3/20/2023 during the initial tour of the kitchen, he had not checked the walk-in refrigerator for expirations because he was putting up stock (food items) received that morning. On 3/22/2023 at 1:53 p.m. in an interview with the Dietary Manager, he stated Dietary Cooks were responsible for labeling and dating cooked and opened food items placed in the walk-in refrigerator. On 3/22/2023 at 2:06 p.m. in an interview with Dietary [NAME] #1, she stated all dietary staff placed food items in the walk-in refrigerator, and all food items required a date written on the food item when placed in the walk-in refrigerator. She explained she checked food items for dates and expiration dates when removing food items from the walk-in refrigerator to cook. She stated if a date was not written on the food item, the food item did not look right and was not used within 3 days of the written date on the food item, food items were discarded from the walk-in refrigerator. 2. On 3/22/2023 at 8:03 a.m., a resident nourishment refrigerator was observed located in the recreation center with old brown dried liquid stains on the shelves in the refrigerator. A sign on the freezer door read, All prepared food must be labeled with name, date, time and room number. The refrigerator was cleaned nightly and if food was not labeled as stated, the items would be thrown away. Prepared food was only good for 24 hours. The following items were observed in the resident nourishment refrigerator: * A container of chicken salad labeled with room [ROOM NUMBER] and Resident #300's last name. There was no expiration date or date when placed in the refrigerator written on the container of chicken salad. * A bottle of salad dressing with an expiration date 3/2/2023 in a plastic bag with Resident #301's room [ROOM NUMBER] and her first and middle name and last initial written on the outside of the plastic bag. On 3/22/2023 at 8:08 a.m. in an interview with Nurse #2, she explained the resident nourishment refrigerator located in the recreation center was used to store resident's foods. She stated family members placed food items in the refrigerator and have been shown and asked to label items placed in the refrigerator. She explained when she checked the resident nourishment refrigerator that morning, she requested housekeeping to clean the refrigerator. She stated the night shift staff were responsible for checking the resident nourishment refrigerators each night and discarding food items not labeled, dated and used in 24 hours. She stated Resident #301 had been discharge from the facility and discarded the expired bottle of salad dressing in the trash. Nurse #2 stated she would check with Resident #300 on the date for the chicken salad. On 3/23/2023 at 5:30 a.m. in an interview with Nurse #3, he explained the resident nourishment refrigerator located in the recreation center was checked by the 11 p.m. to 7 a.m. nurse assigned the A and B wing, and on the 11 p.m. to 7 a.m. shift on 3/21/2023, he was assigned to the F-wing hall. He stated as the team leader for the 11 p.m. to 7 a.m. shift, he was responsible for ensuring the resident nourishment refrigerator in the recreation center was checked nightly, and on the 11 p.m. to 7 a.m. shift 3/21/2023, the resident nourishment refrigerator was not checked. He said foods items were to be labeled with date and name, and food items were to be discard if not used within 24 hours. On 3/23/2023 at 5:33 a.m. in an interview with the Director of Nursing, she stated food items were to be dated and labeled with resident's name when placed in the resident nourishment refrigerator, and the 11 p.m. to 7 a.m. nursing staff were responsible in checking the resident nourishment refrigerators nightly and removing any food items not used within 24 hours.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 1 life-threatening violation(s). Review inspection reports carefully.
  • • 9 deficiencies on record, including 1 critical (life-threatening) violation. These warrant careful review before choosing this facility.
  • • $15,646 in fines. Above average for North Carolina. Some compliance problems on record.
Bottom line: Mixed indicators with Trust Score of 66/100. Visit in person and ask pointed questions.

About This Facility

What is Rex Rehab & Nursing Care Center's CMS Rating?

CMS assigns Rex Rehab & Nursing Care Center an overall rating of 4 out of 5 stars, which is considered above average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Rex Rehab & Nursing Care Center Staffed?

CMS rates Rex Rehab & Nursing Care Center's staffing level at 3 out of 5 stars, which is average compared to other nursing homes.

What Have Inspectors Found at Rex Rehab & Nursing Care Center?

State health inspectors documented 9 deficiencies at Rex Rehab & Nursing Care Center during 2023 to 2025. These included: 1 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 8 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Rex Rehab & Nursing Care Center?

Rex Rehab & Nursing Care Center is owned by a government entity. Government-operated facilities are typically run by state, county, or municipal agencies. The facility operates independently rather than as part of a larger chain. With 120 certified beds and approximately 102 residents (about 85% occupancy), it is a mid-sized facility located in Raleigh, North Carolina.

How Does Rex Rehab & Nursing Care Center Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, Rex Rehab & Nursing Care Center's overall rating (4 stars) is above the state average of 2.8 and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Rex Rehab & Nursing Care Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Rex Rehab & Nursing Care Center Safe?

Based on CMS inspection data, Rex Rehab & Nursing Care Center has documented safety concerns. Inspectors have issued 1 Immediate Jeopardy citation (the most serious violation level indicating risk of serious injury or death). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in North Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Rex Rehab & Nursing Care Center Stick Around?

Rex Rehab & Nursing Care Center has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Rex Rehab & Nursing Care Center Ever Fined?

Rex Rehab & Nursing Care Center has been fined $15,646 across 1 penalty action. This is below the North Carolina average of $33,235. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Rex Rehab & Nursing Care Center on Any Federal Watch List?

Rex Rehab & Nursing Care Center is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.