Oak Grove Healthcare

518 Old US 221 Highway, Rutherfordton, NC 28139 (828) 287-7655
For profit - Limited Liability company 60 Beds SNF CARE CENTERS, LLC Data: November 2025
Trust Grade
80/100
#110 of 417 in NC
Last Inspection: September 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Oak Grove Healthcare in Rutherfordton, North Carolina has a Trust Grade of B+, indicating it is above average and recommended for families considering care for their loved ones. It ranks #110 out of 417 facilities in the state, placing it in the top half, and #3 of 5 in Rutherford County, meaning only one local option is better. The facility's trend is stable, with 2 issues reported in both 2022 and 2024, but it does have some concerning incidents, such as failing to protect residents' rights regarding the misappropriation of controlled substances and not maintaining accurate medical records for residents. Staffing received a below-average rating of 2 out of 5 stars, with a turnover rate of 47%, slightly below the state average. However, it has a good record with no fines reported, and while RN coverage is average, it is reassuring that the facility has had no serious health inspection violations.

Trust Score
B+
80/100
In North Carolina
#110/417
Top 26%
Safety Record
Low Risk
No red flags
Inspections
Holding Steady
2 → 2 violations
Staff Stability
⚠ Watch
47% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most North Carolina facilities.
Skilled Nurses
⚠ Watch
Each resident gets only 24 minutes of Registered Nurse (RN) attention daily — below average for North Carolina. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
✓ Good
Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★☆
4.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2022: 2 issues
2024: 2 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

Staff Turnover: 47%

Near North Carolina avg (46%)

Higher turnover may affect care consistency

Chain: SNF CARE CENTERS, LLC

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 4 deficiencies on record

Sept 2024 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0602 (Tag F0602)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews with staff, residents, responsible parties, and the Medical Director (MD), the facility f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and interviews with staff, residents, responsible parties, and the Medical Director (MD), the facility failed to protect resident's rights to be free of misappropriation of controlled substances for 2 of 2 residents reviewed for misappropriation of resident property (Resident #212 and Resident #49). The findings included: The facility's Abuse, Neglect, Exploitation, and Misappropriation policy, last revised on 11/16/2022, revealed in part the facility would ensure all residents were free from misappropriation of property. a. Resident #212 was admitted to the facility on [DATE] with diagnoses including diabetes mellitus, osteomyelitis of right ankle and foot, and protein-calorie malnutrition. Resident #212 was discharged from the facility on 06/05/2024. A review of the physician's order dated 05/04/2023 revealed Resident #212 had an order to receive 1 tablet of Oxycodone (an opioid that acts on the central nervous system to relieve pain) 5 milligrams (mg) every 6 hours as needed for pain. The quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #212 had moderately impaired cognition. The initial allegation report dated 10/02/2023 revealed the Administrator became aware of the misappropriation of residents' property on 10/02/2023 at 9:00 AM when the nurse medication count revealed a card of 30 tablets of Oxycodone 5 mg and the controlled medication count sheet were missing. On 10/02/2023, an internal investigation was initiated regarding the allegation of misappropriation of property for Resident #212. The investigation report (5-day) dated 10/05/2023 revealed the Director of Nursing (DON) received a phone call from Nurse #1 on 10/01/2023 at 7:10 PM. Nurse #2 verified the narcotic count was incorrect on 10/01/2023 at 7:10 PM for Resident #212. Nurse #1 and Nurse #2 stated the count on the evening of 09/30/2023 was 27 cards and 30 sheets which were the correct counts. Nurse #1 and Nurse #2 verified the count was also 27 cards and 30 sheets on 10/01/2023 during the 7:00 AM count. On 10/01/2023 new count sheets for the month of October 2023 were distributed by Unit Manager #1. The new count sheet indicated that there were 26 cards and 29 sheets that were signed in by Med Aide #1. Nurse #1 revealed at 3:00 PM on 10/01/2023 she took over the medication cart from Med Aide #1 who was being pulled to the floor to work as a Nursing Assistant (NA). Nurse #1 stated she did not count the cart with Med Aide #1. Per the facility investigation report dated 10/05/2023, a review of the narcotic receipt sheet was completed by the DON on 10/02/2023 which verified that Resident #212 was issued 30 tablets of Oxycodone 5 mg tablets on 09/14/2023 and the medication card was added to the medication cart. On 10/02/2023 the DON pulled a list from pharmacy to ensure narcotics were sent to the facility and matched the medications in medication cart revealing one card of 30 tablets of Oxycodone 5 mg issued to Resident #212 was missing from the medication cart per the pharmacy proof of delivery statement dated 09/14/2023. Multiple attempts to contact Unit Manager #1 were made and were unsuccessful. Several attempts to contact Nurse #1 and Nurse #2 were made from 09/03/2024 to 09/06/2024. The attempts were unsuccessful and there were no return calls from Nurse #1 or Nurse #2. An attempt to conduct a phone interview with Medication Aide #1 on 09/06/2024 at 8:30 AM was unsuccessful. The phone number was no longer in service. During an interview with Resident #212's responsible party (RP) on 09/06/2024 at 9:10 AM, the RP stated that facility had notified him in October of 2023 that Resident #212's Oxycodone may have been diverted by an employee working in the facility at that time. The RP also stated that the facility informed him that the facility would assume responsibility for the cost of the missing medication. An interview was conducted with the DON on 09/06/2024 at 10:20 AM. The DON stated Nurse #1 submitted to a drug test on 10/01/2023 which revealed a negative drug panel. The DON also stated Nurse #1 received written disciplinary counseling for failing to count the cart prior to accepting the cart. The DON also stated that multiple attempts were made by the facility to contact Medication Aide #1 with no success. The DON further explained that Medication Aide #1 was never heard from or seen again by the facility. The facility terminated Medication Aide #1 on 10/05/2023 and the facility notified law enforcement that they had been unable to contact or locate Medication Aide #1. Law enforcement informed the facility that a detective would be assigned to the case on 10/05/2023. Resident #212 had oxycodone available during this time frame. An interview was conducted with the MD on 09/06/2024 at 12:00 PM. The MD stated he was aware of the incident occurring on 10/02/2023. He further stated that Resident #212 was assessed and had no negative outcomes. He further explained that the facility absorbed the cost of the missing medications, and the medications were not charged to Resident #212. b. Resident #49 was admitted to the facility on [DATE] with diagnoses including dementia and fracture of left femur with surgical repair. The physician's order dated 06/02/2024 revealed Resident #49 had an order for Oxycodone 5 milligrams (mg) (an opioid that acts on the central nervous system to relieve pain); give ½ tablet (2.5mg) every 4 hours as needed for pain. The medication order was noted to be discontinued on 06/10/2024. The 5-day Minimum Data Set (MDS) dated [DATE] revealed Resident #49 had moderately impaired cognition. A review of the initial allegation report dated 06/26/2024 revealed the facility became aware of the incident on 06/25/2024 at 11:45 AM when the Administrator was notified that Nurse #1 had signed out a narcotic several times after the medication had been discontinued by the Nurse Practitioner (NP). The 5-day investigation report dated 07/01/2024 revealed the facility completed a review of Resident #49's medication orders which revealed the Oxycodone was discontinued on 06/10/2024. Review of the narcotic sign out sheet revealed the medication had been signed out 4 times by Nurse #1 after the medication had been discontinuation. The investigation report revealed Nurse #1 had indicated that she had accidentally pulled it each time and immediately wasted it. The facility contacted Nurse #2 who countersigned the medication waste, Nurse #2 indicated that she only witnessed one pill being wasted and did not observe any other narcotic wastes for Resident #49. The allegation of diversion of residents' drugs was substantiated and Nurse #1 was terminated on 06/28/2024. The facility filed reports to the local law enforcement and the Drug Enforcement Agency (DEA) on 06/26/2024, and the North Carolina Board of Nursing (NC BON) on 06/28/2024. The MD and the Resident #49's responsible party were notified on 06/26/2024. A review of the declining narcotic sheet for Resident #49 was conducted on 09/05/2024 and revealed Nurse #1 had signed out Oxycodone 5mg and Nurse #2's signature was entered under the witnessed column. 06/13/2024 at 10:30 PM with a documented wasted amount of ½ tablet. 06/16/2024 at 10:08 PM with a documented wasted amount of ½ tablet. 06/16/2024 at 10:03 AM with a documented wasted amount of ½ tablet. 06/18/2024 at 8:00 PM with a documented wasted amount of ½ tablet. An attempt to conduct a phone interview with Nurse #1 on 09/06/2024 at 8:40 AM was unsuccessful. The phone number was no longer in service. An attempt to conduct a phone interview with Nurse #2 on 09/06/2024 at 8:55 was unsuccessful. During an interview with Resident #49 on 09/06/2024 at 10:31AM, she did not recall any concerns with her medications including her pain medication. An interview was conducted with Resident #49's Responsible Party (RP) on 09/06/2024 at 10:40 AM. The RP stated the facility had notified her in June that Resident #49's Oxycodone could have been diverted by a nurse working in the facility at that time. An interview was conducted with the Director of Nursing (DON) on 09/06/2024 at 11:30 AM. The DON stated that Nurse #1 had signed out a narcotic that had been discontinued by the (NP) four times after it had been discontinued by the NP on 06/10/2024. When Nurse #1 was interviewed she indicated she had accidentally pulled the medication each time and immediately wasted it. Nurse #2 indicated that she only witnessed one pill being wasted and did not observe any other narcotic wastes for Resident #49. The DON stated she reported the incident to the Administrator 06/25/2024 and an investigation was initiated. The DON also stated she contacted Nurse #1 on 06/26/2024 to inform her of the facility's concerns, to obtain a statement from Nurse#1, and to notify Nurse #1 that she had been placed on suspension until the investigation could be completed. The DON further explained that Nurse #1 reported to the facility on [DATE] to offer a statement and to submit to a drug test. The DON stated Nurse #1 had tested positive for the medication in question and her employment was terminated 06/28/2024. The DON stated it was determined the process to reconcile controlled medication by removing discontinued controlled medications from the medication cart was not followed by the nursing staff when Resident #49's Oxycodone was discontinued. The facility substantiated the allegation and closed the investigation on 07/01/2024. An interview was conducted with the Medical Director (MD) on 09/06/2024 at 12:00 PM. The MD stated he was aware of the incident occurring 06/25/2024. He further stated that Resident #49 was assessed and had no adverse consequences noted. He further explained that the medication in question had been discontinued and Resident #49 had not missed any doses. The MD also stated that the medications were reimbursed by the facility and not charged to Resident #49. The facility provided the following corrective action plan with a completion date of 07/01/2024. Address how corrective actions will be accomplished for those residents to have been affected by the deficient practices: On 10/01/23, the Director of Nursing was made aware that Resident #212 had a prescription-controlled medication card containing 30 Oxycodone 5mg pills missing from the medication cart on October 1, 2023, between 7:00am - 7:10pm. On 06/26/24, the Director of Nursing was made aware that a resident had a total of 4 Oxycodone 5 mg pills signed out on the declining inventory count sheet and punched from the controlled drug card between 06/11/24 - 06/26/24 by the Charge Nurse (Nurse #1) after the Nurse Practitioner discontinued the Oxycodone 5mg on 06/10/24. The resident had no negative impact or harm as the medication was discontinued. The facility recognizes that residents prescribed controlled medication have the potential to be affected from the noncompliance of missing controlled medication. The Director of Nursing audited the named resident's-controlled medication with declining count sheet on 06/26/24. No discrepancies noted. The Director of Nursing and Administrator conducted an audit of all other medication carts to verify controlled medication count on 06/26/24. No discrepancies noted in the controlled medication count. On 06/26/24 a Root Cause Analysis was completed by the [NAME] President of Clinical Services in regard to the missing controlled medication for the resident. It was determined through root cause analysis the system / process to reconcile controlled medication by removing discontinued controlled medication (Oxycodone 5mg) from the medication cart on 06/10/24 was not followed. How will the facility identify other residents having the potential to be affected by the same deficient practice: The Administrator, Director of Nursing and Social Service Director completed a quality of review of current residents prescribed controlled medication. Identified residents prescribed controlled medications was reconciled to the declining inventory county sheet to ensure the count on the sheet and card match and that medications that were ordered were available and on med carts on 07/01/24. No discrepancies noted. Social Service Director interviewed alert and oriented residents on 06/27/24 to ensure residents are receiving medication when they are scheduled or when they ask for it and if they are experiencing an increase in pain. No issues were noted. The Director of Nursing assessed non-interviewable residents for signs and symptoms of pain to ensure pain is being managed appropriately as well. No concerns identified. The Executive Director and Director of Nursing interviewed staff members related to missing controlled medication as well. What measures will be put into place or systemic changes made to ensure that the deficient practice will not occur: The Vice-President of Clinical Services re-educated the Director of Clinical Services on handling-controlled medications that have been discontinued, narcotic reconciliation and the Diversion of Drugs- Zero Tolerance on. The Director of Nursing re-educated licensed nurses and medication aides on Controlled Drugs, Drug Diversion and Pharmacy Program Management on 7/01/24. The Executive Director and Director of Nursing re-educated staff with validation of understanding on Abuse policy with emphasis on Misappropriation of Residents Property and Drug Diversion on 6/27/24. The Director of Nursing and Nurse Manager to complete quality monitoring on medication carts weekly for four weeks then monthly for two months to ensure all medications accounted for with count correct with nurses counting and documenting total cards and total count sheets beginning on 7/01/24. How will the facility monitor its corrective actions to ensure the deficient practice will not recur: On 6/26/24, when the missing controlled medications was identified the center Executive Director conveyed an ADHOC Quality Assurance Performance Improvement meeting to determine the root cause analysis of the deficient practice, put a plan of action in place to include quality improvement monitoring and the frequency of monitoring beginning on 7/1/24 to ensure all medications accounted for with count correct with nurses counting and documenting total cards and total count sheets including the Executive Director, Medical Director, Director of Nursing, the Manager of Social Services, the Housekeeping Manager, the Business Office Manager, the Human Resources Coordinator, Medical Records Clerk, Central Supply Clerk, Admissions Director, Nurse Managers, Dietary Manager, and the Environmental Services Director. The results of the quality monitoring will be brought to the Quality Assurance Performance Improvement (QAPI) meeting monthly to ensure ongoing compliance times 3 months. Quality Improvement monitoring schedule will be modified based on findings of monitoring. Date of Compliance: 07/01/2024 The facility's corrective action plan with a correction date of 07/01/2024 was validated onsite by observations and interviews with the Administrator, DON, and nursing staff. An observation was conducted during a shift transition for a medication cart between 2 nurses on 09/06/2024. Nurses started with counting the total number of blister cards that contained controlled medications stored in the double-locked compartment in the medication cart and verified the balance in the narcotic count log. The nurses then counted the total number of declining narcotic sheets and verified the balance in the narcotic count log. The nurses then proceeded to count each blister card of controlled medication to ensure the quantity listing in the declining narcotic count sheets were consistent with the actual pill count. After all counts were completed and without any discrepancies, the on-coming shift nurse and the off-going shift nurse signed the narcotic count logs, and the off-going shift nurse passed the medication cart key to the on-coming shift nurse. A Medication Administration observation which consisted of 29 medications, 4 different residents, 2 different nurses and 1 medication aide was conducted on 09/04/2024 and 09/05/2024. All the medications were administered as ordered without any issues. Controlled medication was retrieved from the double-locked compartment in the medication cart during the observation. The nurse documented the removal of the controlled medication on the declining narcotic count sheet. Random samples of 3 controlled medications were pulled from each medication cart for verification of accuracy. The controlled substance counts were consistent with the records documented in the declining narcotic count sheets. Interviews with the nursing staff including medication aides (MA), Licensed Practical Nurses (LPN), and Registered Nurses (RN) confirmed they had received education related to Misappropriation of Personal Property and Narcotic Process Policy. It included the process for shift-to-shift controlled medication count, verification of on-hand controlled medications, and returning of discontinued medications to the pharmacy. The nurses and medication aides were able to describe the policy and procedures and verbalized understanding of the education. Review of audit records revealed all residents receiving controlled medications were audited by the DON weekly for 4 weeks beginning on 06/26/2024. Then monthly for 8 weeks to ensure the narcotic count was correct on each cart, shift-to-shift count was completed appropriately, and discontinued controlled medications were removed from the medication carts and returned to the pharmacy. The finding were reported by the DON to the QAPI committee monthly for 3 months for suggestions and/or recommendations; the quality improvement monitoring schedule will be modified based on finding of the monitoring. Interview with the Administrator and the DON revealed the facility launched an in-service related to controlled medication process and accountability immediately after the incident to re-educate all the licensed nurses and medication aides. The DON audited the medication carts in-person randomly to ensure all controlled medication counts were conducted appropriately and the declining narcotic count sheets were documented properly. The Administrator and the DON stated the interventions were successful as the facility did not have any similar diversion issues since then. The compliance date of 07/01/2024 was validated.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and staff interviews the facility failed to code the Minimum Data Set (MDS) assessment accurately in the...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews and staff interviews the facility failed to code the Minimum Data Set (MDS) assessment accurately in the areas of Level II Pre-admission Screening and Resident Review (PASRR) (Resident #17 and Resident #27), and anticoagulants (Resident #23). This deficient practice was identified for 3 of 3 residents reviewed for MDS accuracy. The findings included: 1. Resident #17 was admitted to the facility on [DATE] with diagnoses which included schizoaffective disorder and bipolar disorder. Resident #17's most recent comprehensive Minimum Data Set (MDS) was an annual assessment dated [DATE]. The Identification Information section of the MDS assessment did not report Resident #17 had PASRR Level II determination. Further review of Resident #17's electronic medical record (EMR) revealed Resident #17's care plan included the following area of focus, in part: The resident has a Level II PASRR related to serious mental illness (Initiated 07/18/2017; Revised 03/25/2022). An interview was conducted on 09/05/2024 at 11:49 AM with the facility's Director of Social Services (DSS). Upon request, the DSS reviewed Resident #17's medical record and provided a copy of Resident 17's PASRR Level II Determination Notification letter dated 12/29/2020. The letter confirmed Resident #17 was determined to have PASRR Level II status. An interview was conducted on 09/05/2024 at 12:29 PM with the facility's MDS nurse. During the interview, the MDS nurse stated Resident #17's MDS was coded incorrectly and should have reflected a Level II PASRR. An interview was conducted with the Administrator on 09/05/2024 at 12:45 PM. The Administrator stated that she expected the PASRR information for all residents be coded accurately on the MDS. 2. Resident #27 was admitted to the facility on [DATE] with diagnoses which included bipolar disorder among others. Review of Resident #27's PASRR Level II Determination Notification letter dated 04/24/2023 confirmed Resident #27 was determined to have PASRR Level II status. Resident #27's most recent comprehensive Minimum Data Set (MDS) was an annual assessment dated [DATE]. The Identification Information section of the MDS assessment did not report Resident #27 had PASRR Level II determination. Further review of Resident #27's electronic medical record (EMR) revealed Resident #27's care plan included the following area of focus in part: The resident has a Level II PASRR related to bipolar disorder (Initiated 04/24/2023 and last updated 08/27/24). An interview was conducted on 09/05/2024 at 12:29 PM with the facility's MDS nurse. During the interview, the MDS nurse stated Resident #27's MDS was coded incorrectly and should have reflected a Level II PASRR. An interview was conducted on 09/05/2024 at 12:45 PM with the Administrator. The Administrator stated that she expected the PASRR information for all residents be coded accurately on the MDS. 3. Resident #23 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses which included coronary artery disease, heart failure, hypertension and diabetes mellitus type II. Resident #23's most recent comprehensive Minimum Data Set (MDS) was an annual assessment dated [DATE]. The Medications section of the MDS assessment reported Resident #23 was on an Anticoagulant with Indication noted. Review of physician orders dated June 2024 through September 2024 revealed the resident was not prescribed an anticoagulant. An interview was conducted on 09/05/2024 with the facility's MDS nurse. During the interview, the MDS nurse stated Resident #23's MDS was coded incorrectly and should not have reflected the resident being on an anticoagulant. She further stated the resident was on Aspirin 81 milligrams (mg) 1 tablet by mouth daily and although it was coded correctly as an antiplatelet it must have also been coded incorrectly as an anticoagulant. The MDS nurse indicated she would need to do additional education to clarify the difference between antiplatelet and anticoagulant. An interview was conducted on 09/05/2024 at 12:45 PM with the Administrator. The Administrator stated that she expected the medications for all residents be coded accurately on the MDS.
Jul 2022 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0578 (Tag F0578)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to maintain accurate advance directives throughout the medical ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to maintain accurate advance directives throughout the medical record for 1 of 18 residents reviewed for advance directives (Resident #204). The findings included: Resident #204 was admitted to the facility on [DATE]. A review of Resident #204's Electronic Medical Record (EMR) indicated a physician's order dated [DATE] for Full Code. A document entitled, Advance Directives Discussion Document, dated [DATE] in Resident #204's paper chart indicated to withhold cardiopulmonary resuscitation (CPR) and that Resident #204 had a living will. The document was signed by Resident #204's family member and Nurse #1. A copy of a written telephone order dated [DATE] in Resident #204's paper chart indicated Do Not Resuscitate (DNR). The copy of the order was signed by the Staff Development Coordinator. The admission Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #204 was cognitively intact. An interview with Nurse #1 on [DATE] at 11:20 AM revealed she helped with Resident #204's admission on [DATE] and discussed Resident #204's advance directive with her family member. Resident #204's family member stated Resident #204 had a living will, but she had left it at home, so Nurse #1 checked the box for withholding CPR on the Advance Directives Discussion Document. Nurse #1 stated she wasn't sure why full code was on Resident #204's EMR and said she didn't enter this information into Resident #204's EMR. An interview with the Staff Development Coordinator (SDC) on [DATE] at 11:47 AM revealed she had reviewed the Advance Directives Discussion Document for Resident #204 on [DATE] and noted that CPR was to be withheld so she wrote a telephone order for DNR and had the physician sign it on his next rounds. The SDC stated she didn't check Resident #204's EMR to make sure it indicated the same advance directive as what was in Resident #204's paper chart. An interview with the Social Services Director (SSD) on [DATE] at 11:28 AM revealed she was responsible for advance directives but if she wasn't at the facility when a resident was admitted , the nurses were supposed to initiate the discussion about advance directives with the resident and/or family member if the resident was unable to make decisions. The SSD stated she wasn't aware that a MOST (Medical Orders for Scope of Treatment) form wasn't in Resident #204's medical record and that there was inconsistent information about Resident #204's advance directive in the EMR and the paper chart. The SSD stated she usually audited the new admissions on Fridays to make sure a MOST form was in place and that the advance directive information was consistent, but she must have missed Resident #204. A follow-up interview with the SSD on [DATE] at 11:59 AM revealed she spoke with Resident #204 and found out that Resident #204 wanted to be a full code. The SSD also stated she found a MOST form that had been initiated on [DATE] but it was located in the Medical Records' box. A review of Resident #204's MOST form dated [DATE] indicated to attempt CPR if person had no pulse and was not breathing and to provide full scope of treatment. The MOST form was signed by Resident #204's family member on [DATE] and by the Physician Assistant (PA) on [DATE]. An interview with the Medical Records Officer (MRO) on [DATE] at 1:25 PM revealed Resident #204's MOST form had been in her box since [DATE] because they were waiting for the physician or the PA to sign it. After it was signed by the PA on [DATE], the MRO had not had a chance to file it on Resident #204's paper chart. The MRO stated she didn't have anything to do with the advance directives except filing them in the residents' charts. A follow-up interview with Nurse #1 on [DATE] at 2:20 PM revealed she had witnessed Resident #204's family member sign both the Advance Directives Discussion Document and MOST form on [DATE] but she didn't notice that the Advance Directives Discussion Document indicated DNR, and the MOST form indicated full code. Nurse #1 stated she remembered Resident #204 stating to her to discuss her advance directive with her family member and to have her sign the necessary forms. An interview with the Director of Nursing (DON) on [DATE] at 3:32 PM revealed the SSD should have reviewed Resident #204's advance directive on [DATE] after her admission to the facility on [DATE]. The DON stated the SSD should have followed up to make sure the advance direction information in Resident #204's EMR and paper chart were consistent and were based on her preference. An interview with the Administrator on [DATE] at 3:36 PM revealed he didn't know what happened with Resident #204's advance directive but both the admitting nurses and the SSD were responsible for initiating it and making sure it reflected what Resident #204 wanted.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to update care plans to reflect weight loss for 1 of 2 resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interviews, the facility failed to update care plans to reflect weight loss for 1 of 2 residents reviewed for nutrition (Resident #39) and failed to update care plans for 1 of 1 resident reviewed for pressure ulcers (Resident #17). The findings included: 1. Resident #39 was admitted to the facility on [DATE] with diagnoses of chronic obstructive pulmonary disease. The admission Minimum Data Set (MDS) dated [DATE] revealed Resident #39 was cognitively intact and weighed 97 pounds. Review of the facility's care plan meeting minutes dated 3/9/2022 revealed the facility was aware of Resident #39's history of permanent loss of taste and smell. Review of Resident #39's care plan dated 3/16/2022 revealed a focus area for potential for nutritional problem. Interventions included: provide supplements as ordered; provide regular no added salt diet; and Registered Dietician to evaluate and make changes as needed. The care plan did not include a focus for weight loss or information regarding her loss of taste and smell. There were no documented revisions or indications of care plan review after 4/29/2022. The quarterly MDS dated [DATE] revealed Resident #39 weighed 86 pounds with no weight loss noted. A telephone interview on 7/13/2022 at 2:18 PM with the MDS Coordinator revealed she was responsible for updating care plans following completion of quarterly and annual MDS submission. The MDS Coordinator stated she had not received notification of Resident #39's weight loss and weight loss should have been included in the care plan. Interview with the Director of Nursing (DON) on 7/13/2022 at 3:18 PM revealed she expected care plans to reflect the current status of each resident. Interview with the facility Administrator on 7/13/2022 at 3:37 PM revealed he expected care plans to correctly match the resident. 2. Resident #17 was admitted to the facility on [DATE]. Resident #17's care plan last revised on 5/16/22 indicated Resident #17 had a suspected deep tissue injury to the coccyx. Interventions included to administer treatments as ordered, monitor for effectiveness, and follow facility policies/protocols for the prevention/treatment of skin breakdown. A progress note report by the Wound Physician Assistant dated 5/27/22 indicated Resident #17's wound to coccyx: wound stage had been changed from unstageable to IV for the reason muscle was palpable and tissue depth had changed because curette debridement was completed. (Curette debridement is the surgical removal or cutting away of devitalized tissue, necrosis or slough using a curette). A phone interview with the MDS (Minimum Data Set) Coordinator on 7/13/22 at 2:09 PM revealed she didn't update Resident #17's care plan to reflect the stage 4 pressure ulcer to the coccyx because she didn't know about it. The MDS Coordinator stated whoever did wound rounds with the Wound PA should have notified her when Resident #17's pressure ulcer had advanced to a stage 4. An interview with the Director of Nursing (DON) on 7/13/22 at 2:58 PM revealed Resident #17's care plan should have been revised to reflect the current stage of her pressure ulcer.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (80/100). Above average facility, better than most options in North Carolina.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most North Carolina facilities.
  • • Only 4 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Oak Grove Healthcare's CMS Rating?

CMS assigns Oak Grove Healthcare an overall rating of 4 out of 5 stars, which is considered above average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Oak Grove Healthcare Staffed?

CMS rates Oak Grove Healthcare's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 47%, compared to the North Carolina average of 46%. RN turnover specifically is 60%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Oak Grove Healthcare?

State health inspectors documented 4 deficiencies at Oak Grove Healthcare during 2022 to 2024. These included: 4 with potential for harm.

Who Owns and Operates Oak Grove Healthcare?

Oak Grove Healthcare is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by SNF CARE CENTERS, LLC, a chain that manages multiple nursing homes. With 60 certified beds and approximately 53 residents (about 88% occupancy), it is a smaller facility located in Rutherfordton, North Carolina.

How Does Oak Grove Healthcare Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, Oak Grove Healthcare's overall rating (4 stars) is above the state average of 2.8, staff turnover (47%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Oak Grove Healthcare?

Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.

Is Oak Grove Healthcare Safe?

Based on CMS inspection data, Oak Grove Healthcare has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in North Carolina. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Oak Grove Healthcare Stick Around?

Oak Grove Healthcare has a staff turnover rate of 47%, which is about average for North Carolina nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Oak Grove Healthcare Ever Fined?

Oak Grove Healthcare has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Oak Grove Healthcare on Any Federal Watch List?

Oak Grove Healthcare is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.