Piedmont Crossing

100 Hedrick Drive, Thomasville, NC 27360 (336) 472-2017
Non profit - Corporation 104 Beds EVERYAGE SENIOR LIVING Data: November 2025
Trust Grade
93/100
#53 of 417 in NC
Last Inspection: February 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Piedmont Crossing in Thomasville, North Carolina, has earned a Trust Grade of A, indicating an excellent reputation and a high level of care. It ranks #53 out of 417 facilities in the state, placing it in the top half, and #2 out of 9 in Davidson County, suggesting that only one other local option is better. However, the facility's trend is worsening, with the number of identified issues increasing from one in 2023 to two in 2025. Staffing is a strong point, boasting a 5-star rating and a turnover rate of 29%, which is significantly lower than the state average of 49%. On the downside, there have been concerns noted, such as expired food items not being removed and a resident not being allowed to return after a hospital transfer due to an altercation, indicating potential areas for improvement despite the overall high ratings.

Trust Score
A
93/100
In North Carolina
#53/417
Top 12%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
1 → 2 violations
Staff Stability
✓ Good
29% annual turnover. Excellent stability, 19 points below North Carolina's 48% average. Staff who stay learn residents' needs.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most North Carolina facilities.
Skilled Nurses
○ Average
Each resident gets 35 minutes of Registered Nurse (RN) attention daily — about average for North Carolina. RNs are the most trained staff who monitor for health changes.
Violations
⚠ Watch
11 deficiencies on record. Higher than average. Multiple issues found across inspections.
★★★★★
5.0
Overall Rating
★★★★★
5.0
Staff Levels
★★★★★
5.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
2023: 1 issues
2025: 2 issues

The Good

  • 5-Star Staffing Rating · Excellent nurse staffing levels
  • 5-Star Quality Measures · Strong clinical quality outcomes
  • Low Staff Turnover (29%) · Staff stability means consistent care
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover is low (29%)

    19 points below North Carolina average of 48%

Facility shows strength in staffing levels, quality measures, staff retention, fire safety.

The Bad

Chain: EVERYAGE SENIOR LIVING

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 11 deficiencies on record

Feb 2025 2 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Safe Transfer (Tag F0626)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, Resident Representative (RR), Hospital Case Manager, Hospice Hospital Liaison, Ombudsman and staff inter...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, Resident Representative (RR), Hospital Case Manager, Hospice Hospital Liaison, Ombudsman and staff interviews, the facility failed to permit a resident to return to the facility after being transferred to the hospital for evaluation due to a resident-to-resident altercation for 1 of 2 resident reviewed for discharge (Resident #224). The findings included: Resident #224 was admitted to the facility on [DATE] under hospice care with diagnoses that included neurocognitive disorder with Lewy bodies, dementia with mood disturbance, and dementia with agitation. A progress note written by the Director of Nursing (DON) on 10/22/23 at 9:38 PM documented that she had received a call from Nurse Supervisor #1 and was informed Resident #224 had become aggressive with staff and had an altercation with another resident. The altercation resulted in the resident being pushed to the floor. The on-call provider was notified of the incident and received a verbal order to send Resident #224 to the hospital. Resident #224's family member was present in the facility at the time of the incident. Emergency Medical Service (EMS) was called to the facility, but the Resident Representative declined hospitalization. The DON and Nursing Supervisor #1 went to the local magistrate's office and received a court order to have Resident #224 sent to the hospital for evaluation. Resident #224 was sent to the hospital on [DATE] at approximately 1:00 AM. A progress note written by Social Worker #1 on 10/23/23 at 12:54 PM indicated the local Ombudsman was contacted and informed Resident #224 had been sent to the hospital under involuntary commitment due to aggressive behavior. The note also indicated that the facility had no plans to accept Resident #224 back. A review of the investigation report completed by Administrator #1 on 10/24/23 indicated a resident abuse investigation was completed and was not substantiated. The allegation details indicated Resident #224 entered another resident's room as NA #1 was walking that resident to the dining room. Resident #224 was noted to be walking with his stepdaughter at that time and he walked into another resident causing that resident to fall onto the floor. The report further indicated that neither was injured. The report included an attached summary signed by Administrator #1 on 10/24/23. The summary indicated Resident #224 was so severely impaired both physically and mentally and had absolutely no idea that he was walking into other individuals. Resident #224 was not capable of making willful decisions and the allegation of abuse was not substantiated. Review of the Minimum Data Set assessment dated [DATE] revealed Resident #224 had an unplanned discharge to the hospital with return not anticipated. An interview was conducted with the local Ombudsman on 2/10/25 at 2:18 PM. The Ombudsman indicated that she did recall speaking to Social Worker #1 regarding Resident 224's hospitalization and that the facility did not plan to readmit him to the facility. An interview was conducted with the Resident Representative on 2/12/25 at 9:24 AM. She indicated that she did not want Resident #224 sent to the hospital as his behaviors were related to his diagnosis. The facility was insistent on him going to the hospital, but she declined the first attempt at hospitalization. She further revealed that she was made aware by the DON that the facility had received a court order to have Resident #224 sent to the hospital for an evaluation as they felt they could not meet his needs. She indicated she had reached out to hospital staff for support but once the facility obtained the court order for involuntary commitment, she could not stop the discharge. The Resident Representative indicated that an unnamed staff member told her at the time of discharge to the hospital that the facility was selective in the type of residents they took and that they could not meet Resident #224's needs. She further revealed that she was not offered a bed hold option or an offer to readmit Resident #224 even though he was documented to be stable at the hospital. An interview was conducted with the Hospice Hospital Liaison on 02/14/25 8:29 AM. The liaison recalled the Hospital Case Manger contacted her to let her know the facility would not allow Resident #224 to readmit and would need to seek alternate placement. She further revealed that she had spoken with the Resident Representative and the family did want Resident #224 to be admitted back to the facility, but she was told the facility could not meet Resident #224's needs. An interview was conducted with the Hospital Case Manager on 2/14/25 at 11:08 AM. She indicated she was the case manager assigned to Resident #224 and attempted to have him admitted back to the facility. She recalled contacting Administrator #1 when Resident #224 was cleared to return to the facility. Administrator #1 indicated the facility would not readmit resident #224 because the facility could not meet the resident's needs. Resident #224 was placed at another skilled nursing facility. An interview was conducted with the DON on 2/13/25 at 4:37 PM. She stated Resident #224 was involved in an incident where he walked into another resident and the resident fell to the floor. The DON further indicated she did not feel this was intentional and that Resident # 224 had no safety awareness. The Resident Representative denied the initial attempt at hospitalization and therefore she consulted with the local law enforcement and was directed to seek involuntary commitment (IVC) from the local magistrate's office. She indicated that she and Nursing Supervisor #1 presented their request to the local magistrate, and it was granted. The DON returned to the facility and explained the IVC process to the family. EMS and law enforcement arrived at the facility approximately 1:00 AM on 10/23/23 and transported Resident #224 to the local hospital. She further revealed that she did not have any discussion with the family or hospital staff regarding readmission status. An interview was conducted with Administrator #1 on 2/14/25 at 11:24 AM. She indicated that after Resident #224 was sent to the hospital, the facility team felt they could not permit Resident #224 to return to the facility due to his behavior.
MINOR (B) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Minor Issue - procedural, no safety impact

Deficiency F0625 (Tag F0625)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and Resident Representative and staff interviews, the facility failed to provide the resident representa...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, and Resident Representative and staff interviews, the facility failed to provide the resident representative with a written notification of the bed hold policy upon a resident's transfer to the hospital for 1 of 2 residents (Resident #224) reviewed for discharge. Findings included: Resident #224 was admitted to the facility on [DATE] with the Resident Representative listed as his legal representative according to the medical record. A review of the baseline care plan dated 10/20/23 revealed Resident #224 was cognitively impaired. The discharge Minimum Data Set (MDS) Discharge Return Not Anticipated assessment dated [DATE] revealed Resident #224 was discharged to the hospital. Further review of the medical record revealed there was no written notice of the bed hold policy provided to the resident or resident representative when he was transferred to the hospital on [DATE]. An interview was conducted with the Resident Representative on 2/12/25 at 9:24 AM. She indicated she was not provided with a written notice of the bed hold policy upon the resident's transfer to the hospital. An attempt was made to interview Nurse #1 who was assigned to Resident #224 at the time of discharge, but attempts were not successful. An interview was conducted with Administrator #1 on 2/14/25 at 11:24 AM. She indicated after Resident #224 was sent to the hospital, the facility team felt they could not permit Resident #224 to return to the facility due to his behaviors, and the resident was not offered a bed hold option.
Oct 2023 1 deficiency
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected multiple residents

Based on observation, record review and staff interviews, the facility failed to label, date, and/or remove expired food items stored for use in 1 of 1 reach-in prep coolers, 1 of 1 reach-in storage c...

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Based on observation, record review and staff interviews, the facility failed to label, date, and/or remove expired food items stored for use in 1 of 1 reach-in prep coolers, 1 of 1 reach-in storage coolers and 1 of 1 walk-in freezer units. The facility failed to prevent the potential for cross-contamination when soiled dishware was stored on a shelf designated for clean dishware and failed to ensure plastic storage containers were dry before stacking. These practices had the potential to affect food served to residents. Findings included: During the initial tour of the kitchen on 10/9/23 at 11:27 am through 12:05 pm, the Director of Dining Service was present during the inspection, the following was observed: a. The food prep cooler was observed with a covered container of diced pimentos dated 10/1/23. b. The food prep cooler was observed with a covered container of sauerkraut dated 10/2/23. c. The food storage cooler was observed with 3 unopened ½ gallon containers of buttermilk with an expiration date of 10/7/23. d. The walk-in freezer was observed with an opened, partially full, re-sealed package of ground pepperoni that had an illegible date written on the package in black marker. The date was smeared and only the number 10 could be read. e. A clean dish storage shelf was observed with 3 stacked serving trays with crumb like particles scattered over the tray surfaces and one plate cover with dried food product on the edges. The Director of Dining Services was interviewed during the initial tour on 10/9/23 from 11:27 am through 12:05 pm. He stated that staff were trained on food storage to include dating, labeling, and discarding outdated foods. He further stated that the refrigerated coolers were checked daily for outdated foods and outdated foods should be discarded at that time. Opened foods were to be marked with the date opened and should have been discarded 3 days after that date and expired foods should have been discarded on the expiration date. In response to the frozen ground pepperoni, he indicated that that if staff could not read the date that they could ask a supervisor to read it. He stated that he could not definitively read the date on the package. He stated that dirty dishes or containers should not have been placed on the storage rack with the clean dishes. He disposed of the food items listed above and removed the dirty dishes from the clean storage rack. A follow-up kitchen inspection on 10/12/23 at 3:00 pm revealed: a. Four (4) 3.5 qt plastic food storage containers nested and stacked together on a metal dish storage shelf. All 4 were observed to be wet on the inside. 10/12/23 at 3:00 pm An interview with the Director of Dining Services, who was present during the inspection, indicated that the food storage containers should not have been stacked together to dry. He then separated the containers. Interview with facility Administrator on 10/12/23 at 3:28 pm revealed she was unaware of the concerns in the kitchen and would address them with the Director of Dining Services. She further stated that she believed the discard date for opened refrigerated foods was 7 days beyond the opened date.
Sept 2022 8 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Pressure Ulcer Prevention (Tag F0686)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, resident and staff interviews, the facility failed to ensure alternating pressure reducing...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations, resident and staff interviews, the facility failed to ensure alternating pressure reducing mattresses were set according to the residents' weight for 2 of 3 residents reviewed for pressure injuries (Resident #62, and Resident #14). The findings included: 1. Resident #62 was admitted on [DATE] with diagnoses that included pressure ulcer to the sacrum. Resident #62's quarterly Minimum Data Set (MDS) dated [DATE] indicated the resident was moderately cognitively impaired, required extensive assistance for activities of daily living and was incontinent of bowel and bladder. The resident was coded with one stage 2 pressure injury during the assessment period. Resident #62's comprehensive care plan was last updated 8/17/2022 and included a focus for pressure injuries. Interventions for prevention of worsening of existing pressure injuries and prevention of new pressure injuries included use of alternating pressure reducing mattress. The resident's medical record indicated she was 98.4 lbs on 9/1/2022. Resident #39's Treatment Administration Record (TAR) for August 2022 indicated the resident was to have a pressure reducing air mattress and the TAR was signed off by the assigned nurse twice daily. On 9/07/2022 at 11:50 PM an interview was conducted with Nurse #4. She stated the facility did not have a wound treatment nurse; the nurses assigned to the resident performed wound care. She stated she was assigned to Resident #62 and was familiar with her history of pressure injuries. She further stated the resident's skin was intact and they were applying a barrier ointment to the newly healed area on her sacrum. On 9/7/2022 at 12:00 PM the resident's pressure reducing mattress was observed to be set on 200 pounds (lbs). The control panel indicated the setting should be set to the occupant's weight. A second interview was conducted with Nurse #4 on 9/07/2022 at 3:43 PM. Nurse #4 observed the resident's pressure reducing mattress set at 200lbs. She stated she did not know why the mattress was set for 200 lbs, the resident was less than 100lbs. She further stated the nurses were responsible for making sure the pressure reducing mattresses are set and functioning properly. She did not know how the setting got changed. She had checked the mattress for functioning but had not checked the settings. An interview was conducted with the DON on 9/9/2022 at 1:00 PM. She stated alternating pressure reducing mattresses should be set to the resident's weight and the nurses assigned to the residents are responsible for checking the mattress for accurate settings and proper functioning. 2. Resident #14 was admit on 12/31/21 with a pressure ulcer and readmitted on [DATE] with a left hip fracture and a pressure ulcer to her sacrum. Review of Resident #14's pressure ulcer care plan initiated 6/24/22 included the intervention of an pressure relieving air mattress to her bed. Review of Resident #14's significant change Minimum Data Set, dated [DATE] indicated she was cognitively intact, coded for one stage 3 pressure ulcer and a pressure relieving device on the bed. Review of a Physician order dated 7/12/22 read Resident #14 was prescribed an alternating pressure mattress (APM) with a pump. The order read the staff were to check the function and therapeutic range of the air mattress on each shift. Review of Resident #14's Treatment Administration Records for 07/12/22 through 09/08/22 indicated the nurses checked the function of her APM twice daily. A review of Resident #14's electronic medical record indicated a weight of 113.6 pounds on 9/3/22. An observation was completed on 9/6/22 at 11:47 AM. Resident #14 was lying in bed. She confirmed she had a pressure ulcer to her sacral. She stated she did not like the mattress the facility provided. The APM pump was attached to the footboard of her bed. The APM was set for a weight of 400 pounds. Another observation was completed on 9/7/22 at 2:32 PM. Resident #14 was again lying in bed with the weight setting to her APM at 400 pounds. An interview was completed on 9/7/22 at 3:32 PM with Nurse #1. She stated the nurses were to check for inflation and the pump settings on every 12 hour shift and documented it on the TAR. An observation was completed on 9/7/22 at 3:35 PM with Nurse #1. She noted the APM weight setting was set for 400 pounds. Nurse #1 stated she checked it daily for inflation but she should also be checking the weight setting. She adjusted the weight setting on the APM to the proper setting for Resident #14's actual weight. An interview was completed on 9/8/22 at 11:10 AM with Nursing Assistant (NA) #2. She stated the aides were not allowed to adjust any settings on the APM because it was the responsibility of the nurse. An interview was completed on 9/9/22 at 12:45 PM with the Director of Nursing (DON). She stated Resident #14's APM weight setting should be set as near to her actual weight as possible and checked on every shift to ensure accuracy.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medication Errors (Tag F0758)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, interviews with staff, Pharmacy Consultant, Nurse Practitioner (NP) and Psychiatric Menta...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations, record reviews, interviews with staff, Pharmacy Consultant, Nurse Practitioner (NP) and Psychiatric Mental Health Nurse Practitioner (PMHNP), the facility failed to attempt a gradual dose reduction (GDR) for a resident who received two antipsychotic medications for 1 of 5 reviewed for unnecessary medications (Resident #71). The findings included: Resident #71 was admitted on [DATE] with diagnoses that included Parkinson's disease with Parkinson's psychosis, dementia, depression, and anxiety. Resident #71's quarterly Minimum Data Set (MDS) dated [DATE] indicated the resident was cognitively intact, required extensive assistance with activities of daily living, and received antidepressants 7 out of 7 days, antipsychotics 7 out of 7 days, antianxiety medications 7 out of 7 days and opioids 2 out of 7 days during the assessment period. The resident's comprehensive care plan dated 9/6/2022 included a focus for risk of adverse reactions from psychotropic medications. Resident #71's medical record had one abnormal involuntary movement scale screening (AIMS) dated 6/13/2022. The resident's calculated AIMS score was 14. The AIMS form included interpretation of AIMS score and read as follows: score of 0-7 there is a low risk of movement disorder, 8 is a borderline risk of movement disorder, and a score of 9 or greater should be referred to neurology for neurological exam. The resident's active orders included: Lorazepam (antianxiety medication), 1 milligram (mg) orally 3 times a day with a start date of 8/12/2022 and no end date. Nortriptyline (antidepressant medication)20 mg at bedtime with a start date of 8/12/2022 and no end date. Sertraline (antidepressant medication), 50 mg orally daily with a start date of 8/12/2022 and no end date. Nuplazid (atypical antipsychotic prescribed for Parkinsons psychosis), 34 mg daily with a start date of 8/12/2022 and no end date. Quetiapine (antipsychotic medication), 25 mg at night with a start date of 8/12/2022 and no end date. Resident #71 was seen by Psychiatric Mental Health Nurse Practitioner (PMHNP) on 6/21/2022. The PMHNP's summary indicated there were no psychotic symptoms noted or reported, the resident denied auditory or visual hallucinations, and the resident was not responding to internal stimuli. The PMHNP's recommendations included gradual dose reduction of quetiapine in next 4-8 weeks after resident adjusted to facility. Patient was at risk for adverse effects from polypharmacy of multiple antipsychotics, multiple antidepressants, and multiple sedating agents. She also recommended referral to neurology. Resident #71's behavior monitoring log, provided by the facility, for July, August, and September revealed there were no behaviors documented by staff. The medical record included monthly medication reviews (MMR) by the consulting pharmacist. A MMR dated 7/29/2022 recommended GDR of quetiapine. A MMR dated 8/30/2022 also recommended a GDR of quetiapine. Resident #71's medical record revealed a second dose of Quetiapine (antipsychotic medication), 12.5mg orally in the morning was added by Nurse Practitioner (NP) #1 on 9/5/2022 with no end date. An observation of Resident #71 was conducted on 9/6/2022 at 3:01 PM. She was observed in her room, sitting up in bed with eyes closed. She had continuous movement of her mouth and tongue. Resident did not respond when spoken to. A second observation was conducted 9/07/2022 at 10:50 AM. The resident was observed in her room seated in a recliner. Again, she was observed to have continuous movement of the mouth and tongue. On 9/08/2022 at 1:00 PM an interview was conducted with NP#1. She stated she was familiar with Resident #71. She further stated she was aware the resident was on two antipsychotics, two antidepressants and an antianxiety medication and stated she needed every bit of it and probably more. When asked why, she stated the resident had been off the chain recently. NP#1 described visual and auditory hallucinations by Resident #71. When asked, she stated she did not believe the resident received Psych services after 6/21/2022 and she did not know if the resident had seen neurology yet. When asked about signs of tardive dyskinesia (involuntary movement that can be a side effect of antipsychotic use) she stated the resident came in that way and was sure it had not gotten any worse since her admission. When asked if she was aware the resident had an AIMS of 14, she stated she was not aware the resident's AIMS was 14. On 9/08/2022 at 2:17 PM an interview was conducted with Nurse Aide #6 (NA). She stated she was very familiar with Resident #71 and was assigned to her. She further stated the resident has had auditory and visual hallucinations. However, the kiosk where they document behaviors required you to choose from a list of behaviors and hallucinations was not a behavior listed. She stated she made the nurse aware of the behaviors when they occurred. A telephone interview was conducted with the Pharmacy Consultant on 9/09/2022 at 11:40 AM. The pharmacist stated she reviewed the psych note on 6/21/2022, MARs, and the behavior monitoring, prior to recommending a GDR of quetiapine. The resident had been started on Nuplazid which is appropriate for Parkinson's psychosis. She stated the recommendation was made in July and August and she had not received a response from the MD or NP regarding those recommendations. Additionally, she was not aware the NP had increased the quetiapine to twice daily from once daily. It was added after her last review on 8/30/2022. On 9/09/22 at12:33 PM an interview was conducted with the Administrator. She stated the facility had recent challenges filling the position of Medical Director (MD) after their last MD retired the end of April 2022. On 8/16/2022 the Administrator became aware the GDRs were not addressed for all residents. She asked that pharmacy recommendations not be printed and given to the NP but the new medical director. The new MD took over resident care responsibilities on 8/30/2022 and was still getting to know the residents and addressing their GDRs. She further stated Resident #71 had a neurology appointment scheduled on 10/30/2022 but the called and were able to get it moved up to September. A telephone interview was conducted with the PMHNP on 9/12/2022 at 8:00 AM. She stated she saw Resident #71 last on 6/21/2022. She had not been asked to see the resident since. She was not made aware of the increase in quetiapine made by NP#1 on 9/3/2022. It was her recommendation on 6/21/2022 they attempt a GDR of the quetiapine. She further stated she was concerned about polypharmacy in the resident due to the number of antipsychotic and psychotropic medications she received. An interview was conducted with the Director of Nursing and the Administrator on 9/9/2022 at 1:00 PM. The Administrator and the DON stated it was their expectation the NP, MD, and Consulting Pharmacist communicate and conduct GDRs when appropriate.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on record review, observation and staff interviews, the facility failed to report a medication refrigerator temperature as out of range for 1 of 2 medication refrigerators reviewed (200-hall med...

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Based on record review, observation and staff interviews, the facility failed to report a medication refrigerator temperature as out of range for 1 of 2 medication refrigerators reviewed (200-hall medication refrigerator). Findings included: The facility's Medication Policy and Procedure, last revised 10/2017 was reviewed. In the Medication Storage in the Facility section, under Temperature, item C indicated Medications requiring refrigeration are kept in a refrigerator at temperatures between 2°C (centigrade) (36°F) and 8°C (46°F) with a thermometer to allow temperature monitoring On 9/08/22 at 2:34 PM the 200-hall medication room was observed. The medication refrigerator was opened, and the thermometer was observed with Medication Aide (MA) #1 and read 34 degrees (°) Fahrenheit (F). The MA stated she did not check the medication refrigerator or temperatures because she did not administer insulin. The contents of the refrigerator included: 3 Insulin Glargine pens 100 units (U)/1 milliliter (ml), 3 ml size 6 Insulin Lispro pens 100 U/1 ml, 3 ml size Information for both insulin glargine and insulin lispro pens was reviewed and indicated to keep new pens in the refrigerator between 36°F to 46°F, do not freeze, do not use if insulin has been frozen. The refrigerator log noted as Sept. 2022 included instructions at the top of the sheet: Temperature in degrees Fahrenheit-notify maintenance and DON (Director of Nursing) if not between 36 and 46 degrees. Temperature documentation included: 9/3/22 noted as 32°F 9/4/22 noted as 34°F 9/5/22 noted as 30°F An interview was conducted with Nurse #1 on 9/08/22 at 3:03 PM. The nurse stated the night shift checked the medication refrigerator temperatures. She explained unopened insulin was kept in the refrigerator and she did not look at the temperatures. An interview was conducted with the Director of Nursing (DON) on 9/08/22 at 3:48 PM. The DON stated when the nurse had observed the medication refrigerator temperature was below the recommended range, she would have expected the nurse to move the medications to another medication refrigerator and notify maintenance. The DON reviewed the maintenance log and stated she did not see any concerns regarding medication refrigerators noted.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews the facility failed to don personal protective equipment (PPE) when enteri...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, observations, and interviews the facility failed to don personal protective equipment (PPE) when entering a room on transmission-based precautions (TBP) for 1 of 1 resident (Resident #39) reviewed for transmission-based precautions. The findings included: The facility's Infection Prevention and Control Manual for Long Term Care, last revised 2/2/2022, indicated when a resident is on contact precautions, gloves and isolation gowns should be utilized and healthcare staff should don gloves and isolation gown before contact with the resident or his/her environment. Resident #39 was admitted on [DATE] with diagnoses that included pneumonia. The resident's medical record contained a progress note by Nurse Practitioner (NP) #1. The NP saw the resident on 9/1/2022 for a rash characterized as vesicular lesions of the right flank and right breast that was highly suggestive of Herpes Zoster (Shingles). Resident #39 was placed on antiviral Valtrex and TBP, contact isolation. On 9/6/2022 Resident #39 was observed to be on transmission-based precautions with signage on door indicating contact precautions. The sign indicated anyone entering the room should perform hand hygiene, don gown and gloves prior to entering the room. There was a PPE caddy with supplies outside the resident's door. On 9/07/2022 at 11:54 AM Nurse Assistant (NA) # 1 was observed entering Resident #39's room. The resident was observed sitting in her wheelchair receiving an aerosolized nebulizer treatment. NA#1 entered the room in her scrubs and face mask, without donning PPE. The NA was interviewed after she exited the room and stated the resident was on precautions for shingles. When asked why she did not don PPE, she stated she was only in the room briefly. She further stated she should have worn a gown and gloves when she entered the room since the resident was on contact precautions. An interview was conducted with the Director of Nursing (DON)/Infection Control Preventionist on 9/9/2022 at 1:00 PM. She stated staff should wear PPE in rooms with residents who are on contact precautions.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0679 (Tag F0679)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Resident #4 was originally admitted to the facility on [DATE] with diagnoses that included end stage renal disease (ESRD). Th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 3. Resident #4 was originally admitted to the facility on [DATE] with diagnoses that included end stage renal disease (ESRD). The most recent Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #4 was cognitively intact. An interview was completed on 9/9/22 at 9:05 AM, with Activity Director (AD) #1, who worked Monday through Friday. She stated she was the AD for the 200 hall, some of the 300 hall residents and AD #2 was responsible for the 400 and 500 halls. AD #1 stated AD #2 had been doing activities for a long time and had been providing training to her. She explained AD #2 was responsible for the creating the activity calendar each month and that, to her knowledge, there were no scheduled activities on the weekends. When asked about the event scheduled for Saturdays (family and friends visits), it was a day for families to visit. When asked what the picture of a church meant for the scheduled event on Sundays, she stated she thought it meant that there were church services on Sundays, but she had never ever inquired. An interview was completed on 9/9/22 at 10:03 AM with AD #2, who stated she worked Monday thru Friday, coming in at 11:00 AM. She explained she created the monthly activity calendar and there were no scheduled activities on the weekends since the COVID-19 pandemic. She stated Saturdays were a day off for families to visit with the residents but if a resident wanted an activity to do, there was a cart that the aides could pass around for them to choose from. When questioned about the picture of a church on the calendar for Sundays, she stated Sunday was a day of rest, so no activities were scheduled. AD #2 stated they church services were scheduled on Mondays. Resident #4 was interviewed on 9/9/22 at 10:50 AM. She explained she participated in activities through out the week but there were no activities scheduled for the weekends. She added, It would be nice so I could get out of the room on the weekends. An interview was completed on 9/9/22 at 11:05 AM, with the Administrator. She stated she was not aware that there were no activities being provided for the residents on the weekends, but it was her expectation that there be some sort of activities scheduled. Based on resident and staff interviews and record review, the facility failed to provide any scheduled activities on the weekends. This was for 3 (Resident #1, Resident #22 and Resident #4) of 3 residents reviewed for activities. The findings included: 1. Resident #1 was admitted on [DATE] with a diagnosis of Chronic Obstructive Pulmonary Disease (COPD). Review of Resident #1 activities care plan initiated 6/21/21 read she participated in group activities and individual pursuits. Her quarterly Minimum Data Set, dated [DATE] indicated she was cognitively intact. Review of Resident #1's Social assessment dated [DATE] indicated she participated in the assessment and she was cognitively intact. She enjoyed individual pursuits such as needlework, social media and watching television. She also stated she was very social and participated in group activities. Review of the activity calendar for July, August and September 2022 revealed activities Monday through Friday. The calendars for Saturdays read family and friend visits and for Sundays included a picture of a church. An interview was completed on 9/8/22 at 4:15 PM with Resident #1. She stated there were no activities on the weekends. Observed in her room was a copy of the September 2022 activity calendar. When questioned about what the calendar read for Saturdays regarding family and friend visits, she stated it meant the only thing for that day was hopefully the residents would have a visitor come see them. When questioned about the picture of a church on Sundays, she stated it didn't mean anything. It was just a picture and that there were no services on Sundays but rather on Mondays. An interview was completed on 9/9/22 at 9:05 AM with Activity Director (AD) #1. She stated she was the AD for the 200 hall and AD #2 was responsible for 400 and 500 halls. AD #1 stated AD #2 had been doing activities for a long time and she assisting with her training. She stated she worked Monday through Friday and AD #2 came in Monday through Friday at 11:00 AM. AD #1 stated AD #2 was responsible for the activity calendar each month and that to her knowledge, there were no scheduled activities on the weekends. When asked about Saturdays family and friends visits, it was a day for families to visit. When asked what the picture of a church meant on Sundays, she stated she thought it meant that there were church services on Sundays but she never inquired. An interview was completed on 9/9/22 at 10:03 AM with AD #2. She stated she completed the monthly activity calendar and there were no scheduled activities on the weekends since COVID. She stated Saturdays was a day off for families to visit with the residents but if a residents wanted an activity to do, there was a cart the aides could pass around if a resident requested to do an activity. When questioned about the picture of a church on Sundays, she stated Sunday was a day of rest so no activities were scheduled. AD #2 stated they scheduled their church service on Mondays. An interview was completed on 9/9/22 at 11:05 AM with the Administrator. She stated she was made aware today that there were no scheduled activities for the residents on weekends and offered no explanation as to why she was not aware. She stated it was her expectation that there be some sort of activities for the residents on the weekends. 2. Resident #22 was admitted [DATE] with a diagnosis of Parkinson's Disease. Review of Resident #22 undated activities care plan read she was a very social person, enjoyed worship services, gospel singing, Bible study and Bingo. Her quarterly Minimum Data Set, dated [DATE] indicated she was cognitively intact. Review of Resident #22's Social assessment dated [DATE] indicated she participated in the assessment and she was cognitively intact. She enjoyed worship services, gospel music and occasionally played Bingo. An interview was completed on 9/9/22 at 9:05 AM with Activity Director (AD) #1. She stated she was the AD for the 200 hall and AD #2 was responsible for 400 and 500 halls. AD #1 stated AD #2 had been doing activities for a long time and she assisting with her training. She stated she worked Monday through Friday and AD #2 came in Monday through Friday at 11:00 AM. AD #1 stated AD #2 was responsible for the activity calendar each month and that to her knowledge, there were no scheduled activities on the weekends. When asked about Saturdays family and friends visits, it was a day for families to visit. When asked what the picture of a church meant on Sundays, she stated she thought it meant that there were church services on Sundays but she never inquired. An interview was completed on 9/9/22 at 10:03 AM with AD #2. She stated she completed the monthly activity calendar and there were no scheduled activities on the weekends since COVID. She stated Saturdays was a day off for families to visit with the residents but if a residents wanted an activity to do, there was a cart the aides could pass around if a resident requested to do an activity. When questioned about the picture of a church on Sundays, she stated Sunday was a day of rest so no activities were scheduled. AD #2 stated they scheduled their church service on Mondays. An interview was completed on 9/9/22 at 11:38 Am with Resident #22. She stated there were no activities on the weekends but she wished there was something she could attend other than just visiting other residents. An interview was completed on 9/9/22 at 11:05 AM with the Administrator. She stated she was made aware today that there were no scheduled activities for the residents on weekends and offered no explanation as to why she was not aware. She stated it was her expectation that there be some sort of activities for the residents on the weekends.
MINOR (B)

Minor Issue - procedural, no safety impact

Transfer Notice (Tag F0623)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, family and staff interviews, the facility failed to provide the resident and/or responsible party (RP) ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, family and staff interviews, the facility failed to provide the resident and/or responsible party (RP) written notification of the reason for a hospital transfer for 2 of 3 residents reviewed for hospitalization (Residents # 32 and #14). The findings included: 1. Resident #32 was admitted to the facility on [DATE]. A quarterly Minimum Data Set (MDS) assessment dated [DATE], indicated Resident #32 had moderately impaired cognition. Resident #32's medical record revealed she was transferred to the hospital on 8/23/22 for mental status changes. There was no documentation that a written notice of transfer was provided to the resident and/or responsible party (RP) for the reason of the transfer. Resident #32 returned to the facility on 8/26/22. The Administrator was interviewed on 9/7/22 at 3:35 PM and explained a written reason for hospital transfer was sent with the resident in the hospital discharge packet. The Administrator added there was no other written notification regarding the hospital transfer that was sent to the RP and/or resident, but they were always notified verbally. She stated she would expect the resident and/or RP to be notified in writing for the reason of the hospital transfer per the regulation. During a phone call on 9/8/22 at 3:15 PM, with Resident #32's RP, she indicated she had not received anything in writing regarding the reason for hospital transfer on 8/23/22, although she was notified by phone. 2. Resident #14 was admitted [DATE]. Review of Resident #14's medical record indicated a family member was listed as her responsible party (RP). Review of Resident #14's significant change Minimum Data Set, dated [DATE] indicated she was cognitively intact. Resident #14's medical record revealed she was transferred to the hospital on 6/21/22 due to a fall. There was no documentation that a written notice of transfer was provided to the resident and/or RP for the reason of the transfer. Resident #14 returned to the facility on 6/24/22. The Administrator was interviewed on 9/7/22 at 3:35 PM and explained a written reason for hospital transfer was sent with the resident in the hospital discharge packet. The Administrator added there was no other written notification regarding the hospital transfer that was sent to the RP and/or resident, but they were always notified verbally. She stated she would expect the resident and/or RP to be notified in writing for the reason of the hospital transfer per the regulation. During a phone call on 9/8/22 at 1:50 PM with Resident #14's RP, she indicated she had not received anything in writing regarding the reason for hospital transfer on 6/21/22, although she was notified by phone.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0657 (Tag F0657)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to revise the care plan in the area of falls. This was for 1 (Re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and staff interview, the facility failed to revise the care plan in the area of falls. This was for 1 (Resident #48) of 4 residents reviewed for falls. The findings included: Resident #48 was admitted on [DATE] with a diagnosis of Coronary Artery Disease. The quarterly Minimum Data Set (MDS) dated [DATE] indicated severe cognitive impairment and was coded for one fall without injury. Review of Resident #48's comprehensive care plan last revised on 8/10/22 included a care plan for a risk of falls initiated on 5/21/22. Review of Resident #48's medical record revealed she sustained an actual fall on 7/17/22 and another fall on 8/22/22. There were no injuries and interventions implemented were appropriate. On 9/9/22 at 12:00 PM, an interview was completed with MDS Nurse #1. She stated Resident #48's fall care plan should have been revised after the quarterly MDS dated [DATE] to include the fall she sustained on 7/17/22. She also stated the fall that occurred on 8/22/22 should have also been added to the fall care plan to reflect Resident #48's current falls with updated interventions. MDS Nurse #1 stated it was an oversight. On 9/9/22 at 12:45 PM, the Administrator stated Resident #48's fall care plan should be an accurate reflection of her current status along with the new interventions.
MINOR (B)

Minor Issue - procedural, no safety impact

Deficiency F0658 (Tag F0658)

Minor procedural issue · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #68 was originally admitted to the facility on [DATE] with diagnoses that included dementia. Resident #68's active ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 2. Resident #68 was originally admitted to the facility on [DATE] with diagnoses that included dementia. Resident #68's active physician orders included an order for a wander alarm dated [DATE]. A review of Resident #68's nursing progress notes from [DATE] to [DATE] revealed the following behaviors that staff described as wandering: stating she needed to go home, walking in the hallway, looking for her purse and/or family members in other rooms, and walking on a different hallway stating she was lost or looking for markers. There were no further behavioral symptoms after [DATE]. An Elopement Risk Assessment form dated [DATE] indicated the resident was at risk of getting to a dangerous place and had an elopement deterrent device was implemented. A review of Resident #68's behavior logs from [DATE] through [DATE] did not show any behaviors logged by the Nurse Aides (NA). Per the legend on the behavior log, pacing, rummaging, and wandering were included for choices to select if present. A quarterly Minimum Data Set (MDS) assessment dated [DATE] indicated Resident #68 was alert and oriented and displayed no behaviors, wandering or rejection of care. She required supervision and setup for walking in the room/corridor and locomotion on the unit. She required supervision and 1 staff member for locomotion off the unit. She was coded with a wander/elopement alarm used daily. An Elopement Risk Assessment form dated [DATE] indicated the resident was not at risk for elopement but an elopement deterrent device remained implemented. A review of Resident #68's behavior logs from [DATE] through [DATE] did not show any behaviors logged by the NAs. The MDS Nurse #2 was interviewed on [DATE] at 3:45 PM and was the staff member that completed the Elopement Risk Assessment from [DATE]. She reviewed and verified she marked all wandering and exit seeking behavior as no because Resident #68 was not exhibiting any of those behaviors but felt the wander alarm should remain on due to the potential for exit seeking and wandering due to her confusion at night and not as many staff are here during the evening and night times. When asked if the wander alarm had been discussed for the potential of removal since there had been no behaviors of wandering or exit seeking since February 2022, the MDS Nurse #2 stated no, because what if she needed it again. An interview occurred with Resident #68 on [DATE] at 11:30 AM. She was sitting on the side of her bed with a wander alarm present to her right ankle. Resident #68 stated she didn't understand why she had the alarm on her ankle because I never leave this room. An interview occurred with Nurse #3 on [DATE] at 10:40 AM, who was familiar with Resident #68. She explained Resident #68 rarely left her room and received all meals in her room. She had not witnessed her wandering in the hallways for some time. On [DATE] at 10:47 AM, NA #2 was interviewed. She was typically assigned to care for Resident #68 during the day shift (7:00 AM to 3:00 PM) and stated she rarely left her room. At times she would stand in her doorway or want to sit at the door way or hallway to watch staff and others. She added Resident #68 was able to ambulate with her walker or a wheelchair, but she had not witnessed her attempting to seek an exit from the facility. A phone interview occurred on [DATE] at 1:30 PM, with Nurse #5 who worked as the weekend supervisor from 7:00 AM to 7:00 PM. He stated he was familiar with Resident #68 and had not witnessed her wandering in the building or exit seeking. Stated she rarely came out of her room. On [DATE] at 2:33 PM, a phone interview was conducted with NA #3 who was familiar with Resident #68 and provided care to her in the evenings (3:00 PM to 11:00 PM). She stated Resident #68 stayed in her room and at the most would come to her doorway to request assistance or talk to staff. NA #3 stated Resident #68 was still alert and oriented but had some confusion at night. NA #4 was interviewed via phone on [DATE] at 2:42 PM, stating she provided care to Resident #68 on the 7:00 PM to 7:00 AM shift. Stated Resident #68 normally only came to her doorway of her room to ask staff for assistance, to look up and down the hallways or to talk with staff as they passed by. NA #4 stated about four months ago Resident #68 walked to the memory care unit doors (on the same hallway that she resided on) looking for family and her purse, but she had not witnessed this behavior since. She denied Resident #68 came out and wandered in the facility or attempted to exit seek. A phone interview was held with Nurse #6 on [DATE] at 9:56 AM. He stated he was familiar with Resident #68 and cared for her on the weekends 7:00 AM to 11:00 PM. Nurse #6 explained 95% of the time she stayed in her room but would come up to the common area at the nurse's station but no longer was looking for things/people or exit seeking. Typically, though, she would come to her doorway or out in the hall looking around but found her way back to her room without any incidents. Nurse #6 stated he didn't consider these behaviors as wandering or exit seeking. The Nurse Practitioner (NP) was interviewed on [DATE] at 12:50 PM, and reviewed the Elopement Risk Assessment form dated [DATE], showing there was no exit seeking behavior present. The NP stated Resident #68 still required the wander alarm because she walked out in the halls, she had seen her in the common area of the unit at times when she worked at night and added, she could go into any of these rooms, and we wouldn't know where she was. The Administrator was interviewed on [DATE] at 10:35 AM and stated when the NA's completed the behavior log there was an icon that popped up asking if the nurse had been made aware before they were able to complete what behaviors were present. She would expect if a resident exhibited behaviors, such as wandering, to be marked on the behavior log as well as in the nursing progress notes. She continued to explain the Elopement Risk Assessment forms, that were completed every three months, should be utilized to assess the need for continuation of a device such as a wander guard. A trial removal should have been discussed with the Interdisciplinary Team (IDT) since Resident #68 no longer displayed any wandering or exit seeking behaviors. Based on observations, resident, staff interviews and record review, the facility failed to discontinue a wander/elopement alarm in the absence of wandering. This was for 2 (Resident #14 and Resident #68) of 2 residents reviewed for personal alarms. The findings included: 1. Resident #14 was admitted on [DATE]. Resident #14's significant change Minimum Data Set (MDS) dated [DATE] indicated she was cognitively intact, exhibited wandering behaviors for 1 to 3 days and not coded for wander/elopement alarm. A wander/elopement alarm was ordered for Resident #14 on [DATE]. Review of Resident #14's nursing notes for April, May and [DATE] revealed occasions of wandering, gathering her things and verbalizing she was going to leave and go back to her apartment. There were nursing notes documenting her increased confusion and episodes of delusions thought to be related to her urinary tract infections. There was no documented evidence of an actual elopement. Review of a nursing note dated [DATE] at 10:00 PM, Resident #14 had ambulated to the bathroom and slipped. She did not call for staff assistance prior to her fall. An x-ray revealed a left hip fracture and she was sent out to the hospital on [DATE] and readmitted to the facility [DATE]. Review of a Resident #14's readmission Physician order dated [DATE] read her wander/elopement alarm was reordered. Review of an Elopement Risk assessment dated [DATE] indicated Resident #14 was not an elopement risk. Review of Resident #14's care plan initiated [DATE] did not include a risk area related to wandering behaviors with the use of a wander/elopement alarm. Resident #14's significant change MDS dated [DATE] indicated she was cognitively intact, exhibited no wandering behaviors and was coded for wander/elopement alarm. The MDS was coded for no ambulation in her room or on the unit and coded for extensive staff assistance for locomotion on and off the unit. Review of Resident #14's Treatment Administration Records for [DATE] to [DATE] indicated the nurse's checked the function of her wander/elopement alarm each shift. An observation and interview was completed on [DATE] at 11:47 AM with Resident #14. She was asked pull up her right pant leg to allow visualization of her wander/elopement alarm. She stated the alarm had been in use for a while and stated that she was not able to ambulate anymore and accepted the facility as her home. She stated at one time she was ambulating throughout the facility with her friend. An interview was completed on [DATE] at 4:00 PM with Nurse #1. She stated prior to Resident #14's fall in [DATE], she was able to ambulate throughout the skilled halls. She stated Resident #14 never breeched the locked door leading to the assisted living hall and the front exit but the potential was there. That was the reason she was ordered a wander/elopement alarm back in [DATE]. Nurse #1 further stated since Resident #14 was readmitted on [DATE] after her fall and resulting hip fracture, she was no longer ambulating and the alarms should probably come off. Review of Resident #14's electronic medical record included an order dated [DATE] discontinuing the wander/elopement alarm. An interview was completed on [DATE] at 11:07 AM with Nursing Assistant (NA) #5. She stated started working at the facility a few months ago and since she started, she had never observed Resident #14 wandering or stating she wanted to leave the facility. An interview was completed on [DATE] at 11:10 AM with NA #2. She stated she had worked at the facility for 7 years. NA #2 stated Resident #14 used to have a male friend and they would walk about the facility before he died earlier this year. She stated since his death, Resident #14 was more confused and was having delusions. She stated the wander/elopement alarm was added for her safety. NA #1 stated since Resident #14 fell and broke her hip, she was no longer a risk for wandering or elopement. A telephone interview was completed on [DATE] at 1:21 PM with Nurse #5. He stated Resident #14 was no longer a wander/elopement risk. He stated her alarm should have been discontinued once it was determined that she was not going to rehabilitate to ambulating again after her readmission in [DATE]. A telephone interview was completed on [DATE] with Nurse #7. She stated Resident #14 at one time was experiencing increased confusion after her friend died but since falling and breaking her hip, she appeared to have really gone downhill quickly and was no longer able to wander or exit seek. She stated she was unsure why Resident #14 still had the alarm. A telephone interview was completed on [DATE] at 1:54 PM with Nurse #8. She stated Resident used to get up and wander about the facility but never had an unsupervised exit. She stated since her readmission in [DATE], she was no wandering and seldom got out of the bed. She stated she did not understand why she still had the alarm. An interview was completed on [DATE] at 12:45 PM with the Administrator. She stated when Resident #14 was readmitted in [DATE], her wander/elopement alarm order was carried over without considering the Elopement Risk Assessment completed on her readmission and she was unable to explain why the alarm was not discontinued at that time. She stated it should have not been reordered on her readmission.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (93/100). Above average facility, better than most options in North Carolina.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most North Carolina facilities.
  • • 29% annual turnover. Excellent stability, 19 points below North Carolina's 48% average. Staff who stay learn residents' needs.
Concerns
  • • 11 deficiencies on record. Higher than average. Multiple issues found across inspections.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Piedmont Crossing's CMS Rating?

CMS assigns Piedmont Crossing an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within North Carolina, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Piedmont Crossing Staffed?

CMS rates Piedmont Crossing's staffing level at 5 out of 5 stars, which is much above average compared to other nursing homes. Staff turnover is 29%, compared to the North Carolina average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Piedmont Crossing?

State health inspectors documented 11 deficiencies at Piedmont Crossing during 2022 to 2025. These included: 7 with potential for harm and 4 minor or isolated issues.

Who Owns and Operates Piedmont Crossing?

Piedmont Crossing is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by EVERYAGE SENIOR LIVING, a chain that manages multiple nursing homes. With 104 certified beds and approximately 74 residents (about 71% occupancy), it is a mid-sized facility located in Thomasville, North Carolina.

How Does Piedmont Crossing Compare to Other North Carolina Nursing Homes?

Compared to the 100 nursing homes in North Carolina, Piedmont Crossing's overall rating (5 stars) is above the state average of 2.8, staff turnover (29%) is significantly lower than the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Piedmont Crossing?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Piedmont Crossing Safe?

Based on CMS inspection data, Piedmont Crossing has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in North Carolina. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Piedmont Crossing Stick Around?

Staff at Piedmont Crossing tend to stick around. With a turnover rate of 29%, the facility is 17 percentage points below the North Carolina average of 46%. Low turnover is a positive sign. It means caregivers have time to learn each resident's needs, medications, and personal preferences. Consistent staff also notice subtle changes in a resident's condition more quickly.

Was Piedmont Crossing Ever Fined?

Piedmont Crossing has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Piedmont Crossing on Any Federal Watch List?

Piedmont Crossing is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.