MASTERNICK MEMORIAL HEALTH CARE CENTER

5250 WINDSOR WAY, NEW MIDDLETOWN, OH 44442 (330) 542-9542
For profit - Corporation 99 Beds WINDSOR HOUSE, INC. Data: November 2025
Trust Grade
90/100
#111 of 913 in OH
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Masternick Memorial Health Care Center has received a Trust Grade of A, indicating it is an excellent facility that is highly recommended. It ranks #111 out of 913 nursing homes in Ohio, placing it in the top half of all facilities in the state, and #9 out of 29 in Mahoning County, meaning only eight local options are better. The facility is new and has no historical trend data, but it currently shows a stable situation with two minor concerns noted during inspections. Staffing is a strong point with a rating of 4 out of 5 stars and a turnover rate of 38%, which is lower than the Ohio average, indicating that staff are well-established and familiar with the residents. Importantly, there are no fines on record, which is a good sign, but the facility has faced issues related to misappropriation of resident property, particularly concerning one resident whose missing gold chain was not reported or thoroughly investigated as required. This indicates some gaps in communication and follow-up on resident concerns. Overall, while there are positive aspects to the care provided, families should be aware of the need for improved handling of resident property concerns.

Trust Score
A
90/100
In Ohio
#111/913
Top 12%
Safety Record
Low Risk
No red flags
Inspections
Too New
0 → 2 violations
Staff Stability
○ Average
38% turnover. Near Ohio's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Ohio facilities.
Skilled Nurses
○ Average
Each resident gets 33 minutes of Registered Nurse (RN) attention daily — about average for Ohio. RNs are the most trained staff who monitor for health changes.
Violations
✓ Good
Only 2 deficiencies on record. Cleaner than most facilities. Minor issues only.
★★★★★
5.0
Overall Rating
★★★★☆
4.0
Staff Levels
★★★★☆
4.0
Care Quality
★★★★★
5.0
Inspection Score
Stable
: 0 issues
2025: 2 issues

The Good

  • 4-Star Staffing Rating · Above-average nurse staffing levels
  • 4-Star Quality Measures · Strong clinical quality outcomes
  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (38%)

    10 points below Ohio average of 48%

Facility shows strength in staffing levels, quality measures, fire safety.

The Bad

Staff Turnover: 38%

Near Ohio avg (46%)

Typical for the industry

Chain: WINDSOR HOUSE, INC.

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 2 deficiencies on record

Mar 2025 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure Resident #146's allegation of misappropriation of personal p...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure Resident #146's allegation of misappropriation of personal property was promptly reported to the state agency as required. This affected one resident (Resident #146) of two residents reviewed for misappropriation of personal property. The facility census was 80. Findings include: Review of Resident #146's medical record revealed the resident was admitted on [DATE] and discharged home on [DATE] with diagnoses including displaced fracture of the olecranon process, bipolar disorder and need for assistance with personal care. Review of Resident #146's admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited intact cognition. Review of Resident #146's Missing Items Report form dated 11/22/24 revealed the Social Worker and Administrator spoke with the resident in his room. Resident #146 provided a description of a missing item as a gold chain with cross. Resident #146 stated a male aid was in his room around 7:00 P.M. on 11/19/24 and offered to move items from a nightstand to the bathroom. Resident #146 declined and used the restroom between 7:50 P.M. and 8:00 P.M. and stated the necklace was missing. Resident #146 stated the male Certified Nursing Assistant (CNA) never returned to his end table and he notified staff immediately by call light. Review of the Witness Statement form dated 11/21/24 and authored by Certified Occupational Therapy Assistant (COTA) #915 revealed at 2:00 P.M. on 11/19/24, Resident #146 was returned to his room, and his crucifix necklace was on the nightstand by the bed. Review of the Witness Statement form dated 11/21/24 authored by Nurse Aide Supervisor (NAS) #812 revealed CNA #859 was interviewed over the phone. CNA #859 stated the last time he had observed the crucifix necklace was when he had toileted the resident and noticed the resident's neck was extremely red and irritated. He asked the resident if he wanted to take off the necklace to relieve the irritation it caused, and the resident agreed. CNA #859 said the necklace was placed on the bathroom sink. CNA #859 stated the last time he was in Resident #146's room was around 7:00 P.M. to empty the bathroom trash. An interview with NAS #812 was unable to be obtained due to NAS #812 being on vacation at the time of the survey. Interview on 03/03/25 at 12:00 P.M. with the Administrator revealed she spoke to Resident #146's sister about the missing necklace and then spoke to Resident #146 who identified CNA #859 as the aid who misplaced or took the necklace as this was the last person to have the necklace. The Administrator stated she interviewed CNA #859 who had reported he took the necklace off Resident #146 because it was rubbing the resident's neck. The Administrator confirmed CNA #859 placed the necklace on the bathroom sink and then the necklace was moved for some reason to the resident's nightstand where it disappeared. The Administrator confirmed she was unable to find the necklace. An additional interview on 03/03/25 at 2:08 P.M. with the Administrator indicated she did not realize she was supposed to file a misappropriation Self-Reported Incident (SRI) with the state agency for Resident #146's missing necklace. Telephone interview on 03/03/25 at 2:51 P.M. with CNA #859 stated he helped Resident #146 take off his necklace and had observed the resident lay the necklace in the sink. CNA #859 denied he lost the necklace, threw the necklace away or took the necklace home. He was unaware of what happened to the necklace after his shift ended. Review of the facility policy titled Abuse Allegation Investigation, dated 10/2022, revealed the facility administrator or his/her designee will ensure the allegation was reported to the State Agency and if the allegation/incident was a suspected crime, reported to law enforcement as outlined in the Suspected Crimes policy. This deficiency represents non-compliance investigated under Complaint Number OH00161951.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure an allegation of misappropriation of resident property was t...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure an allegation of misappropriation of resident property was throughly investigated for Resident #146. The affected one resident (Resident #146) of two residents reviewed for misappropriation. The facility census was 80. Findings include: Review of Resident #146's medical record revealed the resident was admitted on [DATE] and discharged home on [DATE] with diagnoses including displaced fracture of the olecranon process, bipolar disorder and need for assistance with personal care. Review of Resident #146's admission Minimum Data Set (MDS) 3.0 assessment dated [DATE] revealed the resident exhibited intact cognition. Review of Resident #146's Missing Items Report form dated 11/22/24 revealed the Social Worker and Administrator spoke with the resident in his room. Resident #146 reported a missing gold chain with cross. Resident #146 indicated a male Certified Nursing Assistant (CNA) was in his room around 7:00 P.M. on 11/19/24 and offered to move items from the nightstand to the bathroom. The resident declined and used the restroom between 7:50 P.M. and 8:00 P.M. and the necklace was missing. Resident #146 stated the male CNA never returned to his end table and he notified staff immediately by call light. Review of the facility investigation documents provided by the facility and dated 11/21/24 through 11/25/24 revealed no interviews with other residents were conducted to see if other residents may have had details regarding the allegation. The only resident interview conducted was with Resident #146. Review of the Witness Statement form dated 11/21/24 and authored by Certified Occupational Therapy Assistant (COTA) #915 revealed at 2:00 P.M. on 11/19/24, the resident was returned to his room, and his crucifix necklace was on the nightstand by the bed. Review of the Witness Statement form dated 11/21/24 and authored by Nurse Aide Supervisor (NAS) #812 revealed the CNA #859 was interviewed over the phone. CNA #859 stated the last time he had observed the crucifix necklace was when he had toileted the resident and noticed the resident's neck was extremely red and irritated. He asked the resident if he wanted to take off the necklace to relieve the irritation it caused, and the resident agreed. CNA #859 said the necklace was placed on the bathroom sink. CNA #859 stated the last time he was in Resident #146's room was around 7:00 P.M. to empty the bathroom trash. Interview on 03/03/25 at 12:00 P.M. with the Administrator indicated she spoke to Resident #146's sister about the missing necklace and then spoke to Resident #146 who stated CNA #859 misplaced or took the necklace as this was the last person to have the necklace. The Administrator stated she interviewed CNA #859 who had reported he took the necklace off Resident #146 because it was rubbing the resident's neck. The Administrator confirmed CNA #859 placed the necklace on the bathroom sink and then the necklace was moved for some reason to the resident's nightstand where it disappeared. The Administrator confirmed she was unable to find the necklace. An additional interview on 03/03/25 at 2:08 P.M. with the Administrator indicated she did not realize she was supposed to file a misappropriation Self-Reported Incident (SRI) with the state agency for Resident #146's missing necklace. She confirmed Resident #146 and the resident's family were the only resident interviews completed during the investigation. Review of the facility policy titled Abuse Allegation Investigation, dated 10/2022, revealed the facility would immediately investigate all allegations and interview all residents that may have details regarding the allegation. This deficiency represents non-compliance investigated under Complaint Number OH00161951.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade A (90/100). Above average facility, better than most options in Ohio.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Ohio facilities.
  • • Only 2 deficiencies on record. Cleaner than most facilities. Minor issues only.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Masternick Memorial Health's CMS Rating?

CMS assigns MASTERNICK MEMORIAL HEALTH CARE CENTER an overall rating of 5 out of 5 stars, which is considered much above average nationally. Within Ohio, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Masternick Memorial Health Staffed?

CMS rates MASTERNICK MEMORIAL HEALTH CARE CENTER's staffing level at 4 out of 5 stars, which is above average compared to other nursing homes. Staff turnover is 38%, compared to the Ohio average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Masternick Memorial Health?

State health inspectors documented 2 deficiencies at MASTERNICK MEMORIAL HEALTH CARE CENTER during 2025. These included: 2 with potential for harm.

Who Owns and Operates Masternick Memorial Health?

MASTERNICK MEMORIAL HEALTH CARE CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by WINDSOR HOUSE, INC., a chain that manages multiple nursing homes. With 99 certified beds and approximately 90 residents (about 91% occupancy), it is a smaller facility located in NEW MIDDLETOWN, Ohio.

How Does Masternick Memorial Health Compare to Other Ohio Nursing Homes?

Compared to the 100 nursing homes in Ohio, MASTERNICK MEMORIAL HEALTH CARE CENTER's overall rating (5 stars) is above the state average of 3.2, staff turnover (38%) is near the state average of 46%, and health inspection rating (5 stars) is much above the national benchmark.

What Should Families Ask When Visiting Masternick Memorial Health?

Based on this facility's data, families visiting should ask: "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?"

Is Masternick Memorial Health Safe?

Based on CMS inspection data, MASTERNICK MEMORIAL HEALTH CARE CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 5-star overall rating and ranks #1 of 100 nursing homes in Ohio. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Masternick Memorial Health Stick Around?

MASTERNICK MEMORIAL HEALTH CARE CENTER has a staff turnover rate of 38%, which is about average for Ohio nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Masternick Memorial Health Ever Fined?

MASTERNICK MEMORIAL HEALTH CARE CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Masternick Memorial Health on Any Federal Watch List?

MASTERNICK MEMORIAL HEALTH CARE CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.