CRITICAL
(J)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Free from Abuse/Neglect
(Tag F0600)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On [DATE], an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to ensure residents we...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On [DATE], an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to ensure residents were free from neglect. Res #152 admitted to the facility from the hospital on [DATE] for skilled nursing services. Res #152's medical records did not document an admission assessment, skilled services progress notes, ADL documentation, meal or fluid intake, completed medication administration record, vital signs, or ongoing assessment of resident status. Res #152 expired in the facility four days after admission.
On [DATE] at 1:13 p.m., the Oklahoma State Department of Health was notified and verified the existence of the IJ situation.
On [DATE] at 1:19 p.m., the administrator was notified of the IJ situation related to neglect for Res #152.
On [DATE] at 9:32 a.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The plan of removal documented:
[DATE]
Jan [NAME] Care Center
Plan of Removal for 4 IJs Completion Date 9-15-22 11:00 p.m.
All education will be done by the Regional Nurse, [name deleted], and [name deleted], Regional Director.
All Staff Education
Abuse and Neglect Policy & Procedures. Identify types of abuse and neglect with feedback from the participants through group discussion.
Clinical Staff Education
Medication Administration Policy & Procedure. Discussed medication availability, timely administration of all medications, resident refusal of medications. Reviewed the process for significant medication errors.
Vital Sign Documentation Reviewed the importance of obtaining vitals signs for the surveillance monitoring daily; and resident assessments and skilled documentation when required.
Resident Assessment/Change of Condition/Interventions. Reviewed the importance of resident assessments for new admissions, readmissions, and when the resident has a change of condition. Reviewed appropriate and timely interventions.
ADL Documentation. Handout given to all participants. Reviewed what ADLs are and how to document them each shift. Discussed the importance of accurate coding. Reviewed person-centered care and resident independence when possible. Reviewed decline in function and range of motion.
Skilled Nursing Documentation- Implemented all residents will be assessed and documented on when they are receiving skilled nursing care on each shift. Reviewed skill documentation guidelines. Instructed the nurses where their nursing resource book is at the nurses station and the importance of referring to it when the need arises.
Upon completion of the immediate corrections; audits and observations will continue by the DON or designee for 60 days.
Audit Skilled Nursing Documentation
Surveillance Monitoring on all Residents
Medication Administration/Documentation Observation. Audit of all medications to ensure availability, accuracy of physician orders, and accuracy of medication administration records.
Nurse assessment on all Residents for change of condition, decline in function, and appropriate interventions.
Audit ADL Documentation
Regional Nurse will assume the Interim DON position immediately. She is currently at the facility. An additional RN has been hired for two days a week to relieve the DON, to ensure 7 day a week RN coverage.
On [DATE] and [DATE], interviews were conducted with nursing staff regarding education and in-service information pertaining to the immediate jeopardy plan of removal. The staff stated they had been in-serviced and were able to verbalize understanding of the information provided in the in-service pertaining to the plan of removal. Documentation was provided related to the medication carts and ADL documentation audits.
The IJ was lifted, effective [DATE] at 5:58 p.m., when all components of the plan of removal had been completed. The deficiency remained at a isolated level of actual harm.
Based on record review and interview, the facility failed to ensure residents were free from neglect for one (#152) of two residents reviewed for death in the facility. Res #152's medical records did not document an admission assessment, skilled services progress notes, ADL documentation, meal or fluid intake, completed medication administration record, vital signs, or ongoing assessment of resident status. Res #152 expired in the facility four days after admission.
The Residents Census and Conditions of Residents form documented 53 residents resided in the facility.
Findings:
A facility abuse policy, dated 08/2019, documented the definition of neglect read in parts, .The failure of the facility, its employees or service providers to provide goods and services to a resident that are necessary to avoid physical harm, pain, mental anguish or emotional distress .It is the responsibility of every employee to report immediately anything that could adversely affect the health and welfare of any resident .
An undated facility policy, titled Documentation of Medication Administration read in part, .Administration of medication must be documented immediately after (never before) it is given .
An undated facility policy, titled Charting and Documentation read in part, .All observations, medications administered, services performed, etc., must be documented in the resident's clinical records .
An undated facility policy, titled Activities of Daily Living, read in parts, .It is our responsibility to support residents at their highest level of function .recognize if there is a decline in the resident's abilities, report decline, make referrals for appropriate programs and develop a plan of care that meets the resident needs, preferences and choices .
Facility inservice records documented staff received training on neglect on [DATE], [DATE], and [DATE].
Resident #152 admitted to the facility on [DATE] with diagnoses including interstitial pulmonary disease, acute respiratory failure with hypercapnia, COPD, atherosclerotic heart disease, history of TIA and cerebral infarction, acute kidney failure, hydronephrosis with renal and urethral calculus obstruction, muscle weakness, and dementia.
A hospital record, dated [DATE], read in parts, .was found to have DVT in R soleus vein on b/l Doppler LE studies. AC therapy discussed with pharmacy and detailed below .For follow-up provider .Further COPD work-up indicated. PFTs as able .discharged with Foley for significant urinary retention and tamsulosin/finasteride therapy. Recommend routine Foley replacement and monitoring of kidney function .Lovenox 40 mg SQ daily. Continue until Cr improves. Monitor BMP daily. When Cr clearance, do full dose therapeutic Lovenox BID 1mg/kg dosing. Monitor for signs of bleeding. Check Xa level 4-6hrs post dose per provider discretion .7. Acute respiratory failure with hypoxia and hypercapnia .To need home O2 on discharge. Desats to low-mid 80's on room air trial .Hemorrhagic shock .Continue Midodrine 10mg TID .
A nurses progress note, dated [DATE] at 6:00 p.m., documented Res #152 was transferred to the facility for skilled nursing care via a private vehicle by his family. He was assisted to a room via wheelchair and required two staff to transfer into bed. The resident was alert and oriented times one, confused, and disoriented. The note documented the resident had even and non-labored respirations without cough or congestion. The resident was incontinent of bowel and bladder. Skin integrity was documented and noted issues measured. The note documented the resident required assistance with all ADLs, and must be spoon fed meals. The note documented the resident's vital signs. The progress note did not include documentation of supplemental oxygen therapy or the presence of a Foley catheter.
An LTC -admission Assessment/Observation Documentation form, dated [DATE], had no resident observations or assessments documented.
A LTC - 48 Hour Baseline Care Plan form, dated [DATE], documented interventions which included the following: anticipate the resident's needs and observe for non-verbal cues; consult PT, OT, ST as needed; provide one staff assist with bathing/hygiene; provide one staff assist with dressing/grooming; provide one staff assist with eating; provide one to two staff assist with toileting; provide two staff assist with ambulation/transferring; administer medications as ordered; assess, monitor; and document mood; keep call bell in reach and encourage use; weigh weekly for four weeks; monitor meal percentages; encourage fluids; monitor for signs/symptoms of dehydration; obtain laboratory work as ordered; provide hydration per guidelines; monitor for edema/dyspnea; perform oral care twice daily; turn every two hours and as needed; report to charge nurse any redness/skin breakdown immediately; perform breathing treatments; monitor lab work as ordered; monitor for signs/symptoms of bleeding; monitor pain; assess vital signs; monitor endurance/complications; monitor edema; monitor for signs/symptoms of heart failure and dyspnea; check O2 saturation every shift; assess for pain; and assess for constipation.
A MAR, dated [DATE] to [DATE], documented diclofenac 1% topical, apply two grams to affected area four times daily. There were no documented administrations of this medication.
A respiratory flowsheet, dated [DATE] to [DATE] was provided to surveyors on [DATE]. It documented revefenacin 175 mcg nebulization daily. This medication was not documented to be administered on [DATE]. The respiratory flowsheet documented Brovana 15 mcg nebulization twice daily at 08:00 a.m. and 08:00 p.m. This medication was not documented to be administered on [DATE] for the p.m. dose and [DATE] for the a.m. or p.m. dose.
A TAR, dated [DATE] to [DATE] was provided to surveyors on [DATE]. It documented to clean left heel blister with normal saline, apply skin prep twice per day. The [DATE] morning treatment was not documented as completed.
A MAR, dated [DATE] to [DATE], documented the facility was to administer gabapentin 60 mg two capsules at bedtime, meloxicam 15 mg one tablet every day, midodrine 10 mg three times daily, polyethylene glycol one packet two times daily, Senokot two tablets twice daily, tamsulosin 0.4 mg at bedtime, calcium carbonate one tablet twice daily, cholecalciferol 1000 units daily, finasteride 5 mg daily, folic acid 1 mg daily, Theragran-m one tablet daily, and thiamine 100 mg daily. There were no documented administrations for any of the above medications.
No vital signs or ADL care were documented from [DATE] to [DATE].
No progress notes or assessments were documented on [DATE] or [DATE].
A review of the resident's clinical records did not document an order for urinary catheter care or supplemental oxygen.
An admission MDS assessment, dated [DATE], documented the resident was severely cognitively impaired, required limited assistance of one staff for bed mobility, locomotion, dressing, eating, and personal hygiene; extensive assistance of two staff for transfers and toilet use; extensive assistance of one staff for bathing, had limited range of motion in both lower extremities, was always incontinent of bowel and bladder, had shortness of breath with exertion, when sitting, and when lying flat, received no medications, and received oxygen therapy.
A nursing progress note, dated [DATE] at 6:11 p.m., documented therapy staff notified a nurse Res #152 needed to be assessed. The note documented when the nurse assessed the resident a temperature of 97.8 degrees F was obtained and a blood pressure could not be obtained. The note documented the nurse contacted EMS to transfer the resident to the emergency room. The note documented Res #152 expired before emergency personnel arrived to the facility.
A State of Oklahoma Certificate of Death, dated [DATE], documented Res #152's immediate cause of death as cardiac arrest, with acute respiratory failure documented as a condition that lead to death, and interstitial pulmonary disease documented as the underlying cause of death. The death certificate documented other significant conditions contributing to death as chronic obstructive pulmonary disease.
On [DATE] at 2:25 p.m., CNA #3 stated Res #152 was not in the facility very long, but she remembered he was doing good when he first admitted and was eating well. She stated the resident was total care. She stated two days after the resident admitted to the facility he stopped eating and responding to staff and died shortly after. She stated she would have reported it to the nurse if she felt like a resident was not receiving care or being neglected. She stated she did not notify the nurse for any changes for Res #152.
On [DATE] at 2:28 p.m., LPN #3 stated she did not remember any details of Res #152's care because she had just started at the facility around the time he was a resident. She stated to ensure residents received care she would help the CNAs whenever she could with call lights. She stated the CNAs were expected to check and change residents every two hours and turn them on the same interval. She stated the aides were supposed to fill out a shower sheet which was turned in to the nurses. She stated there was not a system in place to monitor the CNAs to ensure the required care was completed, and the nurses did not double check any documentation completed by the CNAs.
On [DATE] at 7:58 a.m., the ADON stated she remembered going into Res #152's room to place a pillow under his feet. She stated he had family in the room at the time and they requested another blanket for the resident. She stated there were no other issues with the resident at that time. She did not provide a date for this interaction.
On [DATE] at 8:00 a.m., the MDS coordinator stated she remembered Res #152 and had taken his vitals. She was unable to locate the vital signs in the EHR. She stated she had assisted him by feeding him. She stated she was the nurse who charted the progress note on [DATE] when the resident expired. She stated the nurses on the floor were responsible for completing the 48 hour care plan.
On [DATE] at 10:15 a.m., corporate RN #1 stated there was no DON at the facility and she was the highest level nurse in the facility. She stated the only time she saw Res #152 was when she performed a COVID-19 test. She was provided with documentation from Res #152's medical record to review. She stated according to the documentation on the MAR the medications were not administered. She stated the ADON was supposed to be in charge along with the charge nurses. She stated the nurses should not have wasted their time writing a MAR as the green page on the carbon copy was a temporary MAR. She stated they should have completed the admission process and ensured everything was in place. She stated the white copy of the orders should have been sent to the pharmacy and she would check to see if his medications were ever sent. She stated Res #152 should have had a full assessment every shift since he was a skilled resident. She stated if the documentation was blank the care did not happen.
On [DATE], the facility provided additional documentation for Res #152's medical record. These included: a pharmacy drug order fill sheet which documented Res #152's blood thinner had been delivered to the facility on [DATE], an additional MAR, a progress note from the physician dated [DATE], and a progress note from the physician assistant dated [DATE].
On [DATE] at 10:24 a.m., the administrator stated he expected a new admission to have their documentation completed as soon as they enter the facility including a full head to toe assessment, orders entered, skin issues documented, and hospital discharge documentation reviewed as applicable. He stated he expected residents to be assessed and receive medications as ordered. He stated the facility has a morning meeting to discuss new admissions to ensure the process is followed. He was unsure if a record was kept of what was discussed during the morning meeting regarding Res #152 since the facility only sometimes kept written records of these meetings.
CRITICAL
(J)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Quality of Care
(Tag F0684)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On [DATE], an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to assess, monitor and...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On [DATE], an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to assess, monitor and provide interventions for Res #152. Res #152 admitted to the facility from the hospital on [DATE] for skilled nursing services. Res #152's medical records did not document an admission assessment, skilled services progress notes, ADL documentation, meal or fluid intake, completed medication administration record, vital signs, or ongoing assessment of resident status. Res #152 expired in the facility four days after admission.
On [DATE] at 1:13 p.m., the Oklahoma State Department of Health was notified and verified the existence of the IJ situation.
On [DATE] at 1:19 p.m., the administrator was notified of the IJ situation related to quality of care for Res #152.
On [DATE] at 9:32 a.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The plan of removal documented:
[DATE]
Jan [NAME] Care Center
Plan of Removal for 4 IJs Completion Date 9-15-22 11:00 p.m.
All education will be done by the Regional Nurse, [name deleted], and [name deleted], Regional Director.
All Staff Education
Abuse and Neglect Policy & Procedures. Identify types of abuse and neglect with feedback from the participants through group discussion.
Clinical Staff Education
Medication Administration Policy & Procedure. Discussed medication availability, timely administration of all medications, resident refusal of medications. Reviewed the process for significant medication errors.
Vital Sign Documentation Reviewed the importance of obtaining vitals signs for the surveillance monitoring daily; and resident assessments and skilled documentation when required.
Resident Assessment/Change of Condition/Interventions. Reviewed the importance of resident assessments for new admissions, readmissions, and when the resident has a change of condition. Reviewed appropriate and timely interventions.
ADL Documentation. Handout given to all participants. Reviewed what ADLs are and how to document them each shift. Discussed the importance of accurate coding. Reviewed person-centered care and resident independence when possible. Reviewed decline in function and range of motion.
Skilled Nursing Documentation- Implemented all residents will be assessed and documented on when they are receiving skilled nursing care on each shift. Reviewed skill documentation guidelines. Instructed the nurses where their nursing resource book is at the nurses station and the importance of referring to it when the need arises.
Upon completion of the immediate corrections; audits and observations will continue by the DON or designee for 60 days.
Audit Skilled Nursing Documentation
Surveillance Monitoring on all Residents
Medication Administration/Documentation Observation. Audit of all medications to ensure availability, accuracy of physician orders, and accuracy of medication administration records.
Nurse assessment on all Residents for change of condition, decline in function, and appropriate interventions.
Audit ADL Documentation
Regional Nurse will assume the Interim DON position immediately. She is currently at the facility. An additional RN has been hired for two days a week to relieve the DON, to ensure 7 day a week RN coverage.
On [DATE] and [DATE], interviews were conducted with nursing staff regarding education and in-service information pertaining to the immediate jeopardy plan of removal. The staff stated they had been in-serviced and were able to verbalize understanding of the information provided in the in-service pertaining to the plan of removal. Documentation was provided related to the medication cart and ADL documentation audits.
The IJ was lifted, effective [DATE] at 5:58 p.m., when all components of the plan of removal had been completed. The deficiency remained at a isolated level of actual harm.
Based on record review and interview, the facility failed to assess, monitor, and provide interventions for one (#152) of seven residents reviewed for quality of care. Res #152's medical records did not document an admission assessment, skilled services progress notes, ADL documentation, meal or fluid intake, completed medication administration record, vital signs, or ongoing assessment of resident status. Res #152 expired in the facility four days after admission.
The Residents Census and Conditions of Residents form documented 53 residents resided in the facility.
Findings:
An undated facility policy, titled Documentation of Medication Administration read in part, .Administration of medication must be documented immediately after (never before) it is given .
An undated facility policy, titled Charting and Documentation read in part, .All observations, medications administered, services performed, etc., must be documented in the resident's clinical records .
An undated facility policy, titled Activities of Daily Living, read in parts, .It is our responsibility to support residents at their highest level of function .recognize if there is a decline in the resident's abilities, report decline, make referrals for appropriate programs and develop a plan of care that meets the resident needs, preferences and choices .
Facility inservice records documented staff received training on neglect on [DATE], [DATE], and [DATE].
Resident #152 admitted to the facility on [DATE] with diagnoses including interstitial pulmonary disease, acute respiratory failure with hypercapnia, COPD, atherosclerotic heart disease, history of TIA and cerebral infarction, acute kidney failure, hydronephrosis with renal and ureteral calculus obstruction, muscle weakness, and dementia.
A hospital record, dated [DATE], read in parts, .was found to have DVT in R soleus vein on b/l Doppler LE studies. AC therapy discussed with pharmacy and detailed below .For follow-up provider .Further COPD work-up indicated. PFTs as able .discharged with Foley for significant urinary retention and tamsulosin/finasteride therapy. Recommend routine Foley replacement and monitoring of kidney function .Lovenox 40 mg SQ daily. Continue until Cr improves. Monitor BMP daily. When Cr clearance, do full dose therapeutic Lovenox BID 1mg/kg dosing. Monitor for signs of bleeding. Check Xa level 4-6hrs post dose per provider discretion .7. Acute respiratory failure with hypoxia and hypercapnia .To need home O2 on discharge. Desats to low-mid 80's on room air trial .Hemorrhagic shock .Continue Midodrine 10mg TID .
A nurses progress note, dated [DATE] at 6:00 p.m., documented Res #152 was transferred to the facility for skilled nursing care via a private vehicle by his family. He was assisted to a room via wheelchair and required two staff to transfer into bed. The resident was alert and oriented times one, confused, and disoriented. The note documented the resident had even and non-labored respirations without cough or congestion. The resident was incontinent of bowel and bladder. Skin integrity was documented and noted issues measured. The note documented the resident required assistance with all ADLs, and must be spoon fed meals. The note documented the resident's vital signs. The progress note did not include documentation of supplemental oxygen therapy or the presence of a Foley catheter.
An LTC -admission Assessment/Observation Documentation form, dated [DATE], had no resident observations or assessments documented.
A LTC - 48 Hour Baseline Care Plan form, dated [DATE], documented interventions which included the following: anticipate the resident's needs and observe for non-verbal cues; consult PT, OT, ST as needed; provide one staff assist with bathing/hygiene; provide one staff assist with dressing/grooming; provide one staff assist with eating; provide one to two staff assist with toileting; provide two staff assist with ambulation/transferring; administer medications as ordered; assess, monitor; and document mood; keep call bell in reach and encourage use; weigh weekly for four weeks; monitor meal percentages; encourage fluids; monitor for signs/symptoms of dehydration; obtain laboratory work as ordered; provide hydration per guidelines; monitor for edema/dyspnea; perform oral care twice daily; turn every two hours and as needed; report to charge nurse any redness/skin breakdown immediately; perform breathing treatments; monitor lab work as ordered; monitor for signs/symptoms of bleeding; monitor pain; assess vital signs; monitor endurance/complications; monitor edema; monitor for signs/symptoms of heart failure and dyspnea; check O2 saturation every shift; assess for pain; and assess for constipation.
A MAR, dated [DATE] to [DATE], documented diclofenac 1% topical, apply two grams to affected area four times daily. There were no documented administrations of this medication.
A respiratory flowsheet, dated [DATE] to [DATE] was provided to surveyors on [DATE]. It documented revefenacin 175 mcg nebulization daily. This medication was not documented to be administered on [DATE]. The respiratory flowshet documented Brovana 15 mcg nebulization twice daily at 08:00 a.m. and 08:00 p.m. This medication was not documented to be administered on [DATE] for the p.m. dose and [DATE] for the a.m. or p.m. dose.
A TAR, dated [DATE] to [DATE] was provided to surveyors on [DATE]. It documented to clean left heel blister with normal saline, apply skin prep twice per day. The [DATE] morning treatment was not documented as completed.
A MAR, dated [DATE] to [DATE], documented the facility was to administer gabapentin 60 mg two capsules at bedtime, meloxicam 15 mg one tablet every day, midodrine 10 mg three times daily, polyethylene glycol one packet two times daily, Senokot two tablets twice daily, tamsulosin 0.4 mg at bedtime, calcium carbonate one tablet twice daily, cholecalciferol 1000 units daily, finasteride 5 mg daily, folic acid 1 mg daily, Theragran-m one tablet daily, and thiamine 100 mg daily. There were no documented administrations for any of the above medications.
No vital signs or ADL care were documented from [DATE] to [DATE].
No progress notes or assessments were documented on [DATE] or [DATE].
A review of the resident's clinical records did not document an order for urinary catheter care or supplemental oxygen.
An admission MDS assessment, dated [DATE], documented the resident was severely cognitively impaired, required limited assistance of one staff for bed mobility, locomotion, dressing, eating, and personal hygiene; extensive assistance of two staff for transfers and toilet use; extensive assistance of one staff for bathing, had limited range of motion in both lower extremities, was always incontinent of bowel and bladder, had shortness of breath with exertion, when sitting, and when lying flat, received no medications, and received oxygen therapy.
A nursing progress note, dated [DATE] at 6:11 p.m., documented therapy staff notified a nurse Res #152 needed to be assessed. The note documented when the nurse assessed the resident a temperature of 97.8 degrees F was obtained and a blood pressure could not be obtained. The note documented the nurse contacted EMS to transfer the resident to the emergency room. The note documented Res #152 expired before emergency personnel arrived to the facility.
A State of Oklahoma Certificate of Death, dated [DATE], documented Res #152's immediate cause of death as cardiac arrest, with acute respiratory failure documented as a condition that lead to death, and interstitial pulmonary disease documented as the underlying cause of death. The death certificate documented other significant conditions contributing to death as chronic obstructive pulmonary disease.
On [DATE] at 2:25 p.m., CNA #3 stated Res #152 was not in the facility very long, but she remembered he was doing good when he first admitted and was eating well. She stated the resident was total care. She stated two days after the resident admitted to the facility he stopped eating and responding to staff and died shortly after. She stated she would have reported it to the nurse if she felt like a resident was not receiving care or being neglected. She stated she did not notify the nurse for any changes for Res #152.
On [DATE] at 2:28 p.m., LPN #3 stated she did not remember any details of Res #152's care because she had just started at the facility around the time he was a resident. She stated to ensure residents received care she would help the CNAs whenever she could with call lights. She stated the CNAs were expected to check and change residents every two hours and turn them on the same interval. She stated the aides were supposed to fill out a shower sheet which was turned in to the nurses. She stated there was not a system in place to monitor the CNAs to ensure the required care was completed, and the nurses did not double check any documentation completed by the CNAs.
On [DATE] at 7:58 a.m., the ADON stated she remembered going into Res #152's room to place a pillow under his feet. She stated he had family in the room at the time and they requested another blanket for the resident. She stated there were no other issues with the resident at that time. She did not provide a date for this interaction.
On [DATE] at 8:00 a.m., the MDS coordinator stated she remembered Res #152 and had taken his vitals. She was unable to locate the vital signs in the EHR. She stated she had assisted him by feeding him. She stated she was the nurse who charted the progress note on [DATE] when the resident expired. She stated the nurses on the floor were responsible for completing the 48 hour care plan.
On [DATE] at 10:15 a.m., corporate RN #1 stated there was no DON at the facility and she was the highest level nurse in the facility. She stated the only time she saw Res #152 was when she performed a COVID-19 test. She was provided with documentation from Res #152's medical record to review. She stated according to the documentation on the MAR the medications were not administered. She stated the ADON was supposed to be in charge along with the charge nurses. She stated the nurses should not have wasted their time writing a MAR as the green page on the carbon copy was a temporary MAR. She stated they should have completed the admission process and ensured everything was in place. She stated the white copy of the orders should have been sent to the pharmacy and she would check to see if his medications were ever sent. She stated Res #152 should have had a full assessment every shift since he was a skilled resident. She stated if the documentation was blank the care did not happen.
On [DATE], the facility provided additional documentation for Res #152's medical record. These included: a pharmacy drug order fill sheet which documented Res #152's blood thinner had been delivered to the facility on [DATE], an additional MAR, a progress note from the physician dated [DATE], and a progress note from the physician assistant dated [DATE].
On [DATE] at 10:24 a.m., the administrator stated he expected a new admission to have their documentation completed as soon as they enter the facility including a full head to toe assessment, orders entered, skin issues documented, and hospital discharge documentation reviewed as applicable. He stated he expected residents to be assessed and receive medications as ordered. He stated the facility has a morning meeting to discuss new admissions to ensure the process is followed. He was unsure if a record was kept of what was discussed during the morning meeting regarding Res #152 since the facility only sometimes kept written records of these meetings.
CRITICAL
(K)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Deficiency F0760
(Tag F0760)
Someone could have died · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On [DATE], an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure ensure residents were ...
Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On [DATE], an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure ensure residents were free of significant medication errors. Res #152 admitted to the facility on [DATE] for skilled nursing services with orders including midodrine (a medication that raises blood pressure) 10 mg three times daily. Medication administration records documented Res #152 did not receive this medication at any time during his admission. Res #152 expired in the facility four days after admission. During the course of the investigation, five additional residents (#3, 14, 34, 40, and #56) were found to have significant medication errors.
On [DATE] at 1:13 p.m., the Oklahoma State Department of Health was notified and verified the existence of the IJ situation related to a significant medication error for Res #152
On [DATE] at 1:19 p.m., the administrator was notified of the IJ situation.
On [DATE] at 9:32 a.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The plan of removal documented:
[DATE]
Jan [NAME] Care Center
Plan of Removal for 4 IJs Completion Date 9-15-22 11:00 p.m.
All education will be done by the Regional Nurse, [name deleted], and [name deleted], Regional Director.
All Staff Education
Abuse and Neglect Policy & Procedures. Identify types of abuse and neglect with feedback from the participants through group discussion.
Clinical Staff Education
Medication Administration Policy & Procedure. Discussed medication availability, timely administration of all medications, resident refusal of medications. Reviewed the process for significant medication errors.
Vital Sign Documentation Reviewed the importance of obtaining vitals signs for the surveillance monitoring daily; and resident assessments and skilled documentation when required.
Resident Assessment/Change of Condition/Interventions. Reviewed the importance of resident assessments for new admissions, readmissions, and when the resident has a change of condition. Reviewed appropriate and timely interventions.
ADL Documentation. Handout given to all participants. Reviewed what ADLs are and how to document them each shift. Discussed the importance of accurate coding. Reviewed person-centered care and resident independence when possible. Reviewed decline in function and range of motion.
Skilled Nursing Documentation- Implemented all residents will be assessed and documented on when they are receiving skilled nursing care on each shift. Reviewed skill documentation guidelines. Instructed the nurses where their nursing resource book is at the nurses station and the importance of referring to it when the need arises.
Upon completion of the immediate corrections; audits and observations will continue by the DON or designee for 60 days.
Audit Skilled Nursing Documentation
Surveillance Monitoring on all Residents
Medication Administration/Documentation Observation. Audit of all medications to ensure availability, accuracy of physician orders, and accuracy of medication administration records.
Nurse assessment on all Residents for change of condition, decline in function, and appropriate interventions.
Audit ADL Documentation
Regional Nurse will assume the Interim DON position immediately. She is currently at the facility. An additional RN has been hired for two days a week to relieve the DON, to ensure 7 day a week RN coverage.
On [DATE] and [DATE], interviews were conducted with nursing staff regarding education and in-service information pertaining to the immediate jeopardy plan of removal. The staff stated they had been in-serviced and were able to verbalize understanding of the information provided in the in-service pertaining to the plan of removal. Documentation was provided related to the medication cart and ADL documentation audits.
The IJ was lifted, effective [DATE] at 5:58 p.m., when all components of the plan of removal had been completed. The deficiency remained at a pattern level of actual harm.
Based on observations, record review, and interview, the facility failed to ensure residents were free of significant medication errors for six (#3, 14, 34, 40, 56, and #152) of 13 residents reviewed for medications.
The Residents Census and Conditions of Residents form documented 53 residents resided in the facility.
Findings:
An undated facility policy, titled Charting and Documentation read in part, .All observations, medications administered, services performed, etc., must be documented in the resident's clinical records .
An undated facility policy, titled Medication Errors and Drug Reactions read in part, .Report all medication errors and drug reactions immediately to the attending physician, Director of Nursing Service and Administrator .
A undated facility policy titled Identifying and Managing Medication Errors and Adverse Consequences read in parts, .The staff and practioner shall try to prevent medication errors and adverse medication consequences, and shall strive to identify and manage them appropriately when they occur .1. A Nurse or Certified Medication Aide (where applicable) shall document all medications administered to each resident on the resident's medication administration record (MAR) .2. Administration of medication must be documented immediately after (never before) it is given .
1. Resident #152 admitted to the facility on [DATE] with diagnoses including interstitial pulmonary disease, acute respiratory failure with hypercapnia, COPD, atherosclerotic heart disease, history of TIA and cerebral infarction, acute kidney failure, hydronephrosis with renal and ureteral calculus obstruction, muscle weakness, and dementia.
A hospital record, dated [DATE], read in parts, .was found to have DVT in R soleus vein on b/l Doppler LE studies. AC therapy discussed with pharmacy and detailed below .For follow-up provider .Further COPD work-up indicated. PFTs as able .discharged with Foley for significant urinary retention and tamsulosin/finasteride therapy. Recommend routine Foley replacement and monitoring of kidney function .Lovenox 40 mg SQ daily. Continue until Cr improves. Monitor BMP daily. When Cr clearance, do full dose therapeutic Lovenox BID 1mg/kg dosing. Monitor for signs of bleeding. Check Xa level 4-6hrs post dose per provider discretion .7. Acute respiratory failure with hypoxia and hypercapnia .To need home O2 on discharge. Desats to low-mid 80's on room air trial .8. Hemorrhagic shock .Continue Midodrine 10mg TID .
An LTC -admission Assessment/Observation Documentation form, dated [DATE], had no resident assessment or observations documented.
A nurses progress note, dated [DATE] at 6:00 p.m., documented Res #152 was transferred to the facility for skilled nursing care via a private vehicle by his family. He was assisted to a room via wheelchair and required two staff to transfer into bed. The resident was alert and oriented times one, confused, and disoriented. The note documented the resident had even and non-labored respirations without cough or congestion. The resident was incontinent of bowel and bladder. Skin integrity was documented and noted issues measured. The note documented the resident required assistance with all ADLs, and must be spoon fed meals. The note documented the resident's vital signs. The progress note did not include documentation of supplemental oxygen therapy or the presence of a Foley catheter.
A LTC - 48 Hour Baseline Care Plan form, dated [DATE], documented interventions which included anticipate the resident's needs and observe for non-verbal cues; administer medications as ordered; perform breathing treatments; monitor lab work as ordered; monitor for signs/symptoms of bleeding; monitor pain; assess vital signs; monitor endurance/complications; monitor edema; monitor for signs/symptoms of heart failure and dyspnea; check O2 saturation every shift; assess for pain; and assess for constipation.
A MAR, dated [DATE] to [DATE], documented the facility was to administer diclofenac 1% topical, apply two grams to affected area four times daily. There were no documented administrations of this medication.
A respiratory flowsheet, dated [DATE] to [DATE] was provided to surveyors on [DATE]. It documented revefenacin 175 mcg nebulization daily. This medication was not documented as administered on [DATE]. The respiratory flowsheet documented to administer Brovana 15 mcg nebulization twice daily at 08:00 a.m. and 08:00 p.m. This medication was not documented as administered on [DATE] for the p.m. dose and [DATE] for the a.m. or p.m. dose.
A TAR, dated [DATE] to [DATE] was provided to surveyors on [DATE]. It documented to clean left heel blister with normal saline, apply skin prep twice per day. The [DATE] morning treatment was not documented as administered.
A MAR, dated [DATE] to [DATE], documented the facility was to administer:
- gabapentin 60 mg two capsules at bedtime,
- meloxicam 15 mg one tablet every day,
- midodrine 10 mg three times daily,
- polyethylene glycol one packet two times daily,
- Senokot two tablets twice daily,
- tamsulosin 0.4 mg at bedtime,
- calcium carbonate one tablet twice daily,
- cholecalciferol 1000 units daily,
- finasteride 5 mg daily,
- folic acid 1 mg daily,
- Theragran-m one tablet daily, and
- thiamine 100 mg daily.
There were no documented administrations for any of the above medications.
An admission MDS assessment, dated [DATE], documented the resident was severely cognitively impaired, required limited assistance of one staff for bed mobility, locomotion, dressing, eating, and personal hygiene; extensive assistance of two staff for transfers and toilet use; extensive assistance of one staff for bathing, had limited range of motion in both lower extremities, was always incontinent of bowel and bladder, had shortness of breath with exertion, when sitting, and when lying flat, received no anticoagulant medication, and received oxygen therapy.
A nursing progress note, dated [DATE] at 6:11 p.m., documented therapy staff notified a nurse Res #152 needed to be assessed. The note documented when the nurse assessed the resident a temperature of 97.8 degrees F was obtained and a blood pressure could not be obtained. The note documented the nurse contacted EMS to transfer resident to the emergency room. The note documented Res #152 expired before emergency personnel arrived to the facility.
A State of Oklahoma Certificate of Death, dated [DATE], documented Res #152's immediate cause of death as cardiac arrest, with acute respiratory failure documented as a condition that lead to death, and interstitial pulmonary disease documented as the underlying cause of death. The death certificate documented other significant conditions contributing to death as chronic obstructive pulmonary disease.
On [DATE] at 2:25 p.m., CNA #3 stated Res #152 wasn't in the facility very long, but she remembered he was doing good when he first admitted and was eating well. She stated the resident was total care. She stated two days after the resident admitted to the facility he stopped eating and responding to staff and died shortly after. She stated she would have reported it to the nurse if she felt like a resident was not receiving care or being neglected. She stated she did not notify the nurse for any change in condition or suspicion of neglect for Res #152.
On [DATE] at 7:58 a.m., the ADON stated she remembered going into Res #152's room to place a pillow under his feet. She stated he had family in the room at the time and requested another blanket for the resident. She stated there were no other issues with the resident at that time. She did not provide a date for this interaction.
On [DATE] at 8:00 a.m., the MDS coordinator stated she remembered Res #152 and had taken his vitals. She was unable to locate the vital signs in the EHR. She stated she had assisted him by feeding him. She stated she was the nurse who charted the progress note on [DATE] when the resident expired.
On [DATE] at 10:15 a.m., corporate RN #1 stated there was no DON at the facility and she was the highest level nurse in the facility. She stated the only time she saw Res #152 was when she Covid tested him. She was provided with documentation from Res #152's medical record to review. She stated according to the documentation on the MAR the medications were not administered. She stated the ADON was supposed to be in charge along with the charge nurses. She stated the nurses shouldn't have wasted their time writing a MAR as the green page on the carbon copy was a temporary MAR. She stated they should have completed the admission process and ensured everything was in place. She stated the white copy of the orders should have been sent to the pharmacy and she would check to see if his medications were ever sent. She stated Res #152 should have had a full assessment every shift since he was a skilled resident. She stated if the documentation was blank the care did not happen.
On [DATE], the facility provided additional documentation for Res #152's medical record. These included: a pharmacy drug order fill sheet which documented Res #152's blood thinner, Lovenox, had been delivered to the facility on [DATE], an additional MAR, a progress note from the physician dated [DATE], and a progress note from the physician assistant dated [DATE].
On [DATE] at 10:24 a.m., the administrator stated he expected a new admission to have their documentation completed as soon as they enter the facility including: a full head to toe assessment, orders entered, skin issues documented, and hospital discharge documentation reviewed as applicable. He stated he expected residents to be assessed and received medications as ordered. He stated the facility has a morning meeting to discuss new admissions to ensure the process is followed. He was unsure if a record was kept of what was discussed during the morning meeting regarding Res #152 since the facility only
2. Resident #14 had diagnoses which included hypertension, heart failure, and edema.
A physician order, dated [DATE], documented to give carvedilol 6.25 mg by mouth twice per day and hold medication for systolic blood pressure below 100, diastolic blood pressure under 60, and heart rate below 55.
Physician orders, dated [DATE], documented to give Eliquis 2.5 mg twice per day and documented nursing was to monitor residents on anticoagulants for bleeding every shift.
An annual MDS, dated [DATE], documented the resident was severely cognitively impaired and received anticoagulants seven out of seven days during the review period.
On [DATE] at 8:20 a.m., CMA #1 was observed during medication pass taking VS for Res #14 which included a blood pressure reading of 103/58. The CMA stated that she was going to hold the resident's blood pressure medication because of the reading. The CMA prepared the medications and included the carvedilol. The medications passed did not include the resident's dose of Eliquis.
On [DATE] at 4:12 p.m., CMA #1 stated that she did not give the Eliquis for Res #14 because it was not available in the cart and had to be ordered from the pharmacy. She stated she should have held Res #14's carvedilol based on the blood pressure reading.
On [DATE] at 10:02 a.m., the corporate RN stated for medications that were not on the cart the staff should have gone into their cubbies in the medication room to make sure it was not in there, then check to see if it was ordered, and if ordered, check if it was delivered and look for it. She stated if a resident had an out of parameter blood pressure reading the medication should have been held and the nurse notified so that it could be re-checked.
5. Res #40 had diagnoses which included diabetes mellitus.
A physician order, dated [DATE], documented Novolog administer 5 units subcutaneous with meals. This order was not on the order set, dated [DATE].
A physician order, dated [DATE] and continued on [DATE], read in part, Novolog U-100 Insulin aspart (insulin aspart u-100) solution; 100 unit/mL; amt: Per Sliding Scale; If Blood Sugar is less than 60, call MD. If Blood Sugar is 101 to 120, give 3 Units. If Blood Sugar is 121 to 150, give 4 Units. If Blood Sugar is 151 to 200, give 5 Units. If Blood Sugar is 201 to 250, give 8 Units. If Blood Sugar is 251 to 300, give 10 Units. If Blood Sugar is 301 to 350, give 12 Units. If Blood Sugar is 351 to 400, give 16 Units. If Blood Sugar is greater than 400, call MD. subcutaneous Three Times A Day 07:00 AM, 11:30 AM, 04:30 PM
A five day assessment, dated [DATE], documented the resident was intact with cognition and required extensive assistance with most ADLs. The assessment documented the resident received insulin four days during the look back period.
A care plan, last reviewed [DATE], documented Res #40 had a diagnosis of diabetes and required insulin as ordered to manage. The care plan documented to administer medications and insulins as ordered.
Review of the diabetic flow sheets for Res #40, dated [DATE] - [DATE], reveled six missed doses of Novolog 5 units to be given with meals.
On [DATE] on the morning shift, the diabetic flow sheet documented a BS of 121 with 0 insulin given. The sliding scale order documented the resident should have received 4 units.
On [DATE] on the evening shift, the diabetic flow sheet documented a BS of 236 with 4 units of insulin given. The sliding scale order documented the resident should have received 8 units.
A physician order, dated [DATE], documented to administer Lantus (a type of insulin) 18 units subcutaneous twice daily.
On [DATE] on the morning shift, the diabetic flow sheets, documented a BS of 253 and the resident was administered 5 units of Novolog insulin. The sliding scale order documented the resident should have received 10 units.
Lantus insulin was not documented as being administered on [DATE] and [DATE].
On [DATE] at 10:20 a.m., LPN #2 stated with a BS of 253, the resident should have received 10 units when it documented 5 units was given. The LPN stated with a BS of 236, the resident should have been given 8 units and was given 4 units. The LPN stated with a BS of 121, the resident was given zero units and should have received 4 units. LPN #2 stated it looked like it was two different nurses who had made the insulin errors. LPN #2 stated the errors were significant medication errors. The LPN stated when there are blanks for the insulin on the MAR, if it was not documented given it was not done.
3. Res #56 had diagnoses which included diabetes mellitus.
A physician order, dated [DATE], documented the facility was to administer Levemir FlexTouch U-100 insulin pen, 60 units subcutaneous twice a day.
A physician order, dated [DATE], documented the facility was to administer Novolog Flexpen Insulin, 25 units subcutaneous before meals.
An admission assessment, dated [DATE], documented the resident was intact in cognition and required limited to total assistance. The assessment documented the resident had a diagnosis of diabetes mellitus.
A nurse note, dated [DATE] at 8:50 p.m., documented a nurse had administered the wrong insulin to Res #56. The note documented the nurse gave Novalog insulin instead of Levemir. The note documented the PA was notified and the resident was sent to the hospital.
On [DATE] at 2:54 p.m., Res #56 was observed sitting in her room. She stated she had to go to the hospital because the facility administered too much insulin.
On [DATE] at 9:51 a.m., the corporate director of operations provided a copy of the incident report which documented the staff member who self reported the insulin error had been in-serviced on the five rights of medication administration.
Res #56's insulin records were reviewed and the records did not document Levemir was administered on [DATE], [DATE], [DATE], and [DATE], for the evening dose. The records did not document Novolog was administered on [DATE] before breakfast, [DATE] before the noon meal, and [DATE] before the evening meal. One dose on [DATE] documented the resident's blood sugar was 110 prior to the noon meal and no insulin was given.
On [DATE] at 10:28 a.m., the ADON reviewed the [DATE] diabetic records and stated if the missing doses were not documented they were not administered. She confirmed on the date of [DATE] at the noon dose, the resident should have received 25 units of Novolog as the physician ordered. She stated this was a significant error.
4. Res #34 had diagnoses which included chronic pain, long term use of anticoagulants, and urinary tract infection.
A physician order, dated [DATE], documented the facility was to administer gabapentin capsule (an anticonvulsant medication sometimes used for chronic pain) 300 mg twice daily for a diagnosis of chronic pain. A review of the [DATE] MAR did not document gabapentin was administered on [DATE], [DATE], [DATE], and [DATE].
A physician order, dated [DATE], documented the facility was to administer Eliquis (an anticoagulant medication) 2.5 mg twice a day for a diagnosis of long term (current) use of anticoagulants. A review of the [DATE] MAR did not document Eliquis was administered on [DATE], [DATE], [DATE], [DATE], [DATE], and [DATE].
A physician order, dated [DATE], documented the facility was to administer sertraline (an antidepressant medication) 50 mg daily for a diagnosis of depressive episodes. A review of the [DATE] MAR did not document sertraline was administered on [DATE], [DATE], [DATE], and [DATE].
A physician order, dated [DATE], documented the facility was to administer Buspar (an antianxiety medication) 5 mg three times daily. A review of the [DATE] MAR did not document Buspar was administered on [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], and [DATE] for both the 8:00 a.m. and the 2:00 p.m. shift and the 8:00 p.m. dose on [DATE] and [DATE]. A review of the [DATE] MAR did not document Buspar was administered on [DATE], [DATE], [DATE], and [DATE] through [DATE] for both the 8:00 a.m. and the 2:00 p.m. dose.
A physician order, dated [DATE], documented the facility was to administer Macrobid (an antibiotic medication) twice daily for 10 days. A review of the [DATE] MAR did not document Macrobid was administered on [DATE], [DATE], and [DATE] for the morning dose.
5. Res #3 had diagnoses which included restlessness and agitation, major depressive disorder single episode severe with psychotic disorder, unspecified symptoms involving cognitive functions and awareness, and abnormal weight loss.
A physician order, dated [DATE], documented the facility was to administer Remeron (an antidepressant medication sometimes used to increase a patient's appetite) 15 mg once daily for a diagnosis of abnormal weight loss. A [DATE] MAR did not document Remeron was administered on [DATE], [DATE], [DATE], [DATE], [DATE], through [DATE], [DATE], [DATE], [DATE], [DATE], [DATE] through [DATE]. A review of the [DATE] MAR did not document Remeron was administered on [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], and [DATE].
A physician order, dated [DATE], documented the facility was to administer Risperdal (an antipsychotic medication) 2 mg twice a day. A review of the [DATE] MAR did not document Risperdal was administered on the morning doses on [DATE], [DATE], and [DATE]. A review of the [DATE] MAR did not document Risperdal was administered on [DATE], [DATE], [DATE], and the evening dose of [DATE].
A physician order, dated [DATE], documented the facility was to administer Ativan Gel (an antianxiety medication) 1 ml every four hours for a diagnosis of restlessness and agitation. A review of the [DATE] MAR did not document Ativan Gel was administered for all doses on [DATE], and the 8:00 a.m. and 12:00 p.m. doses on [DATE], [DATE] and [DATE]. A review of the [DATE] MAR did not document Ativan gel was administered for the 8:00 a.m. and 12:00 p.m. doses on [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], [DATE], and [DATE]. The MAR documented the Ativan dose was not administered at the 12:00 p.m. dose on [DATE] and [DATE]. The MAR did not document the doses of Ativan at 08:00 a.m., 12:00 p.m., 4:00 p.m., and 8:00 p.m., on [DATE] was administered.
A physician order, dated [DATE], documented the facility was to administer Risperdal 0.5 mg once a day at noon. A review of the [DATE] MAR did not document the noon dose of Risperdal was administered on [DATE], [DATE], [DATE], [DATE], and [DATE]. A review of [DATE] MAR did not document the noon dose of Risperdal was administered on [DATE].
On [DATE] at 12:18 p.m., the corporate RN confirmed she was aware there was an issue with medications being administered as ordered. She stated errors or omissions of doses of medications such as insulin or psychotropic medications were considered significant.
CRITICAL
(L)
Immediate Jeopardy (IJ) - the most serious Medicare violation
Deficiency F0727
(Tag F0727)
Someone could have died · This affected most or all residents
⚠️ Facility-wide issue
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On [DATE], an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to designate a registe...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** On [DATE], an Immediate Jeopardy (IJ) situation was determined to exist related to the facility's failure to designate a registered nurse to serve as DON on a full-time basis and ensure a registered nurse served in the facility for at least eight consecutive hours a day, seven days a week to assess residents and provide oversight for facility staff. Res #152 admitted to the facility from the hospital on [DATE] for skilled nursing services. Res #152's medical records did not document an admission assessment, skilled services progress notes, ADL documentation, meal or fluid intake, completed medication administration record, vital signs, or ongoing assessment of resident status. There was no registered nurse or DON to manage staff or provide oversight to ensure these tasks were completed seven days per week from [DATE] to [DATE]. Res #152 expired in the facility four days after admission.
On [DATE] at 1:13 p.m., the Oklahoma State Department of Health was notified and verified the existence of the IJ situation related lack of DON and full-time registered nurse coverage.
On [DATE] at 1:19 p.m., the administrator was notified of the IJ situation.
On [DATE] at 9:32 a.m., an acceptable plan of removal was submitted to the Oklahoma State Department of Health. The plan of removal documented:
[DATE]
Jan [NAME] Care Center
Plan of Removal for 4 IJs Completion Date 9-15-22 11:00 p.m.
All education will be done by the Regional Nurse, [name deleted], and [name deleted] Regional Director.
All Staff Education
Abuse and Neglect Policy & Procedures. Identify types of abuse and neglect with feedback from the participants through group discussion.
Clinical Staff Education
Medication Administration Policy & Procedure. Discussed medication availability, timely administration of all medications, resident refusal of medications. Reviewed the process for significant medication errors.
Vital Sign Documentation Reviewed the importance of obtaining vitals signs for the surveillance monitoring daily; and resident assessments and skilled documentation when required.
Resident Assessment/Change of Condition/Interventions. Reviewed the importance of resident assessments for new admissions, readmissions, and when the resident has a change of condition. Reviewed appropriate and timely interventions.
ADL Documentation. Handout given to all participants. Reviewed what ADLs are and how to document them each shift. Discussed the importance of accurate coding. Reviewed person-centered care and resident independence when possible. Reviewed decline in function and range of motion.
Skilled Nursing Documentation- Implemented all residents will be assessed and documented on when they are receiving skilled nursing care on each shift. Reviewed skill documentation guidelines. Instructed the nurses where their nursing resource book is at the nurses station and the importance of referring to it when the need arises.
Upon completion of the immediate corrections; audits and observations will continue by the DON or designee for 60 days.
Audit Skilled Nursing Documentation
Surveillance Monitoring on all Residents
Medication Administration/Documentation Observation. Audit of all medications to ensure availability, accuracy of physician orders, and accuracy of medication administration records.
Nurse assessment on all Residents for change of condition, decline in function, and appropriate interventions.
Audit ADL Documentation
Regional Nurse will assume the Interim DON position immediately. She is currently at the facility. An additional RN has been hired for two days a week to relieve the DON, to ensure 7 day a week RN coverage.
On [DATE] and [DATE], interviews were conducted with nursing staff regarding education and in-service information pertaining to the immediate jeopardy plan of removal. The staff stated they had been in-serviced and were able to verbalize understanding of the information provided in the in-service pertaining to the plan of removal. Documentation was provided related to the medication cart and ADL documentation audits. Documentation was provided to verify a full time DON and a PRN registered nurse had been hired to provide coverage seven days a week.
The IJ was lifted, effective [DATE] at 5:58 p.m., when all components of the plan of removal had been completed. The deficiency remained at a widespread level of actual harm.
Based on observation, record review, and interview, the facility failed to designate a registered nurse to serve as DON on a full-time basis and ensure a registered nurse served in the facility for at least eight consecutive hours a day, seven days a week to assess residents and provide oversight for facility staff.
The Residents Census and Conditions of Residents form documented 53 residents resided in the facility.
Findings:
Resident #152 admitted to the facility on [DATE] with diagnoses including interstitial pulmonary disease, acute respiratory failure with hypercapnia, COPD, atherosclerotic heart disease, history of TIA and cerebral infarction, acute kidney failure, hydronephrosis with renal and ureteral calculus obstruction, muscle weakness, and dementia.
A hospital record, dated [DATE], read in parts, .was found to have DVT in R soleus vein on b/l Doppler LE studies. AC therapy discussed with pharmacy and detailed below .For follow-up provider .Further COPD work-up indicated. PFTs as able .discharged with Foley for significant urinary retention and tamsulosin/finasteride therapy. Recommend routine Foley replacement and monitoring of kidney function .Lovenox 40 mg SQ daily. Continue until Cr improves. Monitor BMP daily. When Cr clearance, do full dose therapeutic Lovenox BID 1mg/kg dosing. Monitor for signs of bleeding. Check Xa level 4-6hrs post dose per provider discretion .7. Acute respiratory failure with hypoxia and hypercapnia .To need home O2 on discharge. Desats to low-mid 80's on room air trial .Hemorrhagic shock .Continue Midodrine 10mg TID .
A nurse progress note by LPN #5, dated [DATE] at 6:00 p.m., documented Res #152 was transferred to the facility for skilled nursing care via a private vehicle by his family. He was assisted to a room via wheelchair and required two staff to transfer into bed. The resident was alert and oriented times one, confused, and disoriented. The note documented the resident had even and non-labored respirations without cough or congestion. The resident was incontinent of bowel and bladder. Skin integrity was documented and noted issues measured. The note documented the resident required assistance with all ADLs, and must be spoon fed meals. The note documented the resident's vital signs. The progress note did not include documentation of supplemental oxygen therapy or the presence of a urinary catheter.
An LTC -admission Assessment/Observation Documentation form, dated [DATE], had no resident observations or assessments documented by the LPN #5 who opened the document.
A LTC - 48 Hour Baseline Care Plan form, dated [DATE], documented interventions which included the following: anticipate the resident's needs and observe for non-verbal cues; consult PT, OT, ST as needed; provide one staff assist with bathing/hygiene; provide one staff assist with dressing/grooming; provide one staff assist with eating; provide one to two staff assist with toileting; provide two staff assist with ambulation/transferring; administer medications as ordered; assess, monitor; and document mood; keep call bell in reach and encourage use; weigh weekly for four weeks; monitor meal percentages; encourage fluids; monitor for signs/symptoms of dehydration; obtain laboratory work as ordered; provide hydration per guidelines; monitor for edema/dyspnea; perform oral care twice daily; turn every two hours and as needed; report to charge nurse any redness/skin breakdown immediately; perform breathing treatments; monitor lab work as ordered; monitor for signs/symptoms of bleeding; monitor pain; assess vital signs; monitor endurance/complications; monitor edema; monitor for signs/symptoms of heart failure and dyspnea; check O2 saturation every shift; assess for pain; and assess for constipation.
A MAR, dated [DATE] to [DATE], documented diclofenac 1% topical, apply two grams to affected area four times daily. There were no documented administrations of this medication.
A respiratory flowsheet, dated [DATE] to [DATE] was provided to surveyors on [DATE]. It documented revefenacin 175 mcg nebulization daily. This medication was not documented to be administered on [DATE]. The respiratory flowshet documented Brovana 15 mcg nebulization twice daily at 08:00 a.m. and 08:00 p.m. This medication was not documented to be administered on [DATE] for the p.m. dose and [DATE] for the a.m. or p.m. dose.
A TAR, dated [DATE] to [DATE] was provided to surveyors on [DATE]. It documented to clean left heel blister with normal saline, apply skin prep twice per day. The [DATE] morning treatment was not documented as completed.
A MAR, dated [DATE] to [DATE], documented the facility was to administer gabapentin 60 mg two capsules at bedtime, meloxicam 15 mg one tablet every day, midodrine 10 mg three times daily, polyethylene glycol one packet two times daily, Senokot two tablets twice daily, tamsulosin 0.4 mg at bedtime, calcium carbonate one tablet twice daily, cholecalciferol 1000 units daily, finasteride 5 mg daily, folic acid 1 mg daily, Theragran-m one tablet daily, and thiamine 100 mg daily. There were no documented administrations for any of the above medications.
No vital signs or ADL care were documented from [DATE] to [DATE].
No progress notes or assessments were documented on [DATE] or [DATE].
A review of the resident's clinical records did not document an order for urinary catheter care or supplemental oxygen.
An admission MDS assessment completed by the LPN MDS coordinator, dated [DATE], documented the resident was severely cognitively impaired, required limited assistance of one staff for bed mobility, locomotion, dressing, eating, and personal hygiene; extensive assistance of two staff for transfers and toilet use; extensive assistance of one staff for bathing, had limited range of motion in both lower extremities, was always incontinent of bowel and bladder, had shortness of breath with exertion, when sitting, and when lying flat, received no medications, and received oxygen therapy.
A nursing progress note documented by the LPN MDS coordinator, dated [DATE] at 6:11 p.m., documented therapy staff notified a nurse Res #152 needed to be assessed. The note documented when the nurse assessed the resident a temperature of 97.8 degrees F was obtained and a blood pressure could not be obtained. The note documented the nurse contacted EMS to transfer the resident to the emergency room. The note documented Res #152 expired before emergency personnel arrived to the facility.
A State of Oklahoma Certificate of Death, dated [DATE], documented Res #152's immediate cause of death as cardiac arrest, with acute respiratory failure documented as a condition that lead to death, and interstitial pulmonary disease documented as the underlying cause of death. The death certificate documented other significant conditions contributing to death as chronic obstructive pulmonary disease.
On [DATE] at 2:28 p.m., LPN #3 stated there was not a system in place to monitor the CNAs to ensure the required care was completed, and the nurses did not double check any documentation completed by the CNAs.
On [DATE] at 7:58 a.m., the LPN ADON stated she remembered going into Res #152's room to place a pillow under his feet. She stated he had family in the room at the time and they requested another blanket for the resident. She stated there were no other issues with the resident at that time. She did not provide a date for this interaction.
On [DATE] at 8:00 a.m., the LPN MDS coordinator stated she remembered Res #152 and had taken his vitals. She was unable to locate the vital signs in the EHR. She stated she had assisted him by feeding him. She stated she was the nurse who charted the progress note on [DATE] when the resident expired. She stated the nurses on the floor were responsible for completing the 48 hour care plan.
On [DATE] at 10:10 a.m., the corporate RN was shown the missing documentation on the [DATE] and [DATE] MAR. She stated the MAR should not have been blank and this has been a problem with the CMA staff for a while. She stated the facility not having a DON to monitor documentation has contributed to this problem.
On [DATE] at 10:15 a.m., corporate RN #1 stated there was no DON at the facility and she was the highest level nurse in the facility. She stated the only time she saw Res #152 was when she performed a COVID-19 test. She was provided with documentation from Res #152's medical record to review. She stated according to the documentation on the MAR the medications were not administered. She stated the ADON was supposed to be in charge along with the charge nurses. She stated the nurses should not have wasted their time writing a MAR as the green page on the carbon copy was a temporary MAR. She stated they should have completed the admission process and ensured everything was in place. She stated the white copy of the orders should have been sent to the pharmacy and she would check to see if his medications were ever sent. She stated Res #152 should have had a full assessment every shift since he was a skilled resident. She stated she did not perform an assessment on Res #152. She stated if the documentation was blank the care did not happen. She stated she was normally at the facility two days a week.
On [DATE] at 3:32 p.m., the administrator stated the facility had placed an advertisement for an RN and RN DON and had been running ads for sometime.
On [DATE] at 10:24 a.m., the administrator stated he expected a new admission to have their documentation completed as soon as they enter the facility including a full head to toe assessment, orders entered, skin issues documented, and hospital discharge documentation reviewed as applicable. He stated he expected residents to be assessed and receive medications as ordered. He stated the facility has a morning meeting to discuss new admissions to ensure the process is followed. He was unsure if a record was kept of what was discussed during the morning meeting regarding Res #152 since the facility only sometimes kept written records of these meetings.
On [DATE] at 3:06 p.m., the BOM stated the facility had not had a full time RN or DON since [DATE].
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to ensure residents were not in common areas of the faci...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to ensure residents were not in common areas of the facility while wearing hospital gowns instead of appropriate clothing and foot coverings for one (#31) of one residents reviewed for dignity.
The Residents Census and Conditions of Residents form documented 53 residents resided in the facility.
Findings:
An undated facility policy, titled Loss of Personal Items Policy, read in parts, .In the event an item [sic] is lost or misplaced, the staff or president will report the loss to the administrator immediately .A complete survey of the facility will be make [sic] to locate the item if misplaced .In the even the item is not found and the resident so requests, the loss will be reported to the local police department .
Resident #31 had diagnoses which included cerebral infarction, hemiplegia/hemiparesis affecting left non-dominant side, depression, and chronic pain.
An admission MDS, dated [DATE], documented the resident was cognitively intact, required extensive assistance of one staff to dress, and the ability to make choices about the clothing he wore was somewhat important.
A quarterly MDS, dated [DATE], documented the resident was moderately impaired in cognition, and required limited assistance of one staff to dress.
On 09/12/22 at 5:41 p.m., Res #31 was observed seated in a wheelchair in the dining room wearing a hospital gown and had no shoes or socks.
On 09/12/22 at 6:05 p.m. Res #31 stated the facility lost all his clothing in the laundry, and now he did not have any other clothing but his underwear. He told the staff and nothing had been done.
On 09/13/22 at 12:19 p.m., staff was observed taking Res #31 to the dining room with pajama pants and tee shirt on. The resident had no socks or shoes on feet.
On 09/13/22 at 3:13 p.m., Res #31 was observed outside in smoking area with no socks or shoes on.
On 09/13/22 at 3:37 p.m., Res #31 stated he didn't know where the clothes he was wearing came from and they were not his. He stated his shoes were under his bed.
On 09/14/22 at 9:44 a.m., Res #31 observed wheeling himself down hall in his wheelchair. He was dressed, shaven, and had shoes on his feet. He stated he was wearing his own clothes and they was the only set of clothing that the facility had found that belonged to him. He stated it only took them 9 months to find one set of his clothes.
On 09/16/22 at 10:53 a.m., Res #31 was observed in the hall to be clean and dressed, with non-skid socks on.
On 09/16/22 at 11:40 a.m., CNA #2 stated if a resident didn't have any clothing the staff would put them in a hospital gown and then go down to laundry to find them some clothing.
On 09/16/22 at 11:50 a.m., CNA #1 stated the staff had to go to laundry to find the resident's clothes. She stated clothing had been an issue since the laundry supervisor quit and they all had to contribute on all shifts to get it taken care of.
On 09/16/22 at 1:19 p.m., the corporate director stated laundry had been backed up, but there were two people working in the laundry right now. She stated Res #31 had clothing donated because he admitted to the facility without any clothes.
On 09/16/22 at 4:41 p.m., CNA #1 stated sometimes Res #31 gets upset about not having any clothing and would say he didn't know what the facility did with his clothes. She stated the resident wanted to get up out of bed more since getting a roommate, and doesn't want to be in a hospital gown when out of bed. She stated she felt the lack of clothing could affect his dignity, and if it were her in his situation she would want her own clothes.
On 09/16/22 at 4:45 p.m., LPN #1 stated the resident's lack of clothing could be a dignity issue.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0578
(Tag F0578)
Could have caused harm · This affected 1 resident
Based on record review and interview, the facility failed to ensure advanced directives (Do Not Resuscitate) were completed to include the required signatures for one (#7) of one sampled resident who ...
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Based on record review and interview, the facility failed to ensure advanced directives (Do Not Resuscitate) were completed to include the required signatures for one (#7) of one sampled resident who was reviewed for advanced directives.
The Resident Census and Conditions of Residents form documented 53 residents who resided in the facility.
Findings:
Res #7 had diagnoses which included cognitive communication deficit.
A quarterly assessment, dated 08/13/22, documented the resident was moderately impaired with cognition and required limited assistance with most activities of daily living.
Review of the medical record for Res #7 documented their code status as Do Not Resuscitate. The DNR form contained a printed name in the signature of POA and beside the printed name was documented gave verbal agree over phone and a phone number. The DNR was dated 04/07/20 and signed by two witnesses. The medical record did not contain any POA paperwork for Res #7.
On 09/15/22 at 9:20 a.m. the BOM stated Res #7 had a POA who was supposed to bring in the POA paperwork to the facility. The BOM stated the DNR came with Res #7 when they admitted to the facility.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Assessment Accuracy
(Tag F0641)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interview, the facility failed to ensure resident assessments accurately reflected the resident status for one (#56) of 20 residents whose assessments were rev...
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Based on observation, record review, and interview, the facility failed to ensure resident assessments accurately reflected the resident status for one (#56) of 20 residents whose assessments were reviewed.
The Resident Census and Conditions of Residents form documented 53 residents resided in the facility.
Findings:
Res #56 had diagnoses which included diabetes mellitus.
A physician order, dated 08/31/22, documented the facility was to administer Levemir (a long acting insulin) 60 units SQ twice daily.
A physician order, dated 08/31/22, documented the facility was to administer Novolog (a short acting insulin) 25 units, SQ before meals.
An MDS admission assessment, dated 09/03/22, documented Res #56 was intact in cognition and required limited to total assistance with ADLs. The assessment documented Res #56 had a diagnosis of diabetes mellitus. The assessment documented no insulin was administered during the assessment period.
On 09/13/22 at 2:54 p.m., Res #56 was observed in her room sitting at the bedside. She stated she had to go the hospital recently due to the facility giving her the wrong dose of insulin.
On 09/16/22 at 8:59 a.m., the MDS coordinator stated she went off the admitting orders to code the MDS admission assessment. At that time, the MDS coordinator reviewed the admission orders and Res #56's insulin records. She stated she missed the insulin and did not enter the information regarding the insulin use in the resident's assessment.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0655
(Tag F0655)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interview, the facility failed to initiate a baseline care plan and provide a copy of the care plan to one (#60) of 20 residents whose records were reviewed.
...
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Based on observation, record review, and interview, the facility failed to initiate a baseline care plan and provide a copy of the care plan to one (#60) of 20 residents whose records were reviewed.
The new resident Roster/Sample Matrix documented seven residents were admitted in the previous 30 days.
Findings:
Res #60 had diagnoses which included orthopedic aftercare, pathological fracture, diabetes mellitus, and chronic kidney disease.
A review of Res #60's admission orders documented the facility was to administer 14 different medications, three separate treatments, a diet order, and an order for physical therapy, occupational therapy, and speech therapy.
On 09/14/22 at 9:12 a.m., Res #60 was observed sitting in a wheelchair in her room. Res #60 stated she did not receive a baseline care plan. She stated she was put in bed and left.
On 09/15/22 at 12:47 p.m., the MDS coordinator reviewed Res #60's clinical records and stated the records did not document a baseline care plan was completed. The MDS coordinator stated when a resident was admitted and the initial assessment was done, the admission nurse should have completed a baseline care plan. She stated the facility needed to have someone to monitor this to ensure it was done. The MDS coordinator stated the resident or representative was to get a copy of the baseline care plan. She stated she was unaware the baseline care plan was to contain the physician orders, treatments, diet order, and therapy.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interview, the facility failed to ensure a resident's fall was investigated and steps to prevent recurrence of falls were initiated for one (#8) of one residen...
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Based on observation, record review, and interview, the facility failed to ensure a resident's fall was investigated and steps to prevent recurrence of falls were initiated for one (#8) of one resident sampled for falls.
The Corporate Director of Operations reported 41 residents fell in the previous six months.
Findings:
Res #8 had diagnoses which included COVID-19, urinary tract infection, and schizophrenia.
An admission assessment, dated 05/22/22, documented Res #8 was severely impaired in cognition and required supervision to limited assistance with ADLs and had not fallen.
Nurse notes, dated 08/01/22, documented Res #8 complained of rib pain after a self reported fall in the dining room. The notes documented the staff were unaware the resident had fallen. The notes documented an X-ray was obtained for Res #8. The notes documented the resident's ribs were negative for fracture. The notes documented the primary care provider and family were notified. The notes did not document steps to prevent recurrence of falls.
A care plan, last reviewed on 08/28/22, documented Res #8 had fallen in the dining room on 05/19/22. The care plan did not document Res #8 had fallen on 08/01/22 and no new interventions to prevent falls were documented since 05/19/22.
On 09/19/22 at 9:57 a.m., the corporate RN stated an incident report and investigation for the fall on 08/01/22 was not generated.
On 09/19/22 at 9:59 a.m., the MDS coordinator stated she did not do an update of the resident's care plan as she was unaware of the fall. She stated she was made aware of falls either by the event incident report or by stand up meeting.
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Menu Adequacy
(Tag F0803)
Could have caused harm · This affected 1 resident
Based on observation, record review, and interview, the facility failed to ensure a resident's nutritional preference was accommodated and provide substitutions for food dislikes for one (#23) of four...
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Based on observation, record review, and interview, the facility failed to ensure a resident's nutritional preference was accommodated and provide substitutions for food dislikes for one (#23) of four residents reviewed for food.
The Resident Census and Conditions of Residents form documented 53 residents resided in the facility. The corporate director documented all residents receive food from the kitchen.
Findings:
Res #23 had diagnoses which included paraplegia, hypoglycemia, cognitive communication defect, GERD, and other specified disorders of teeth and supporting structures.
A 5-day MDS assessment, dated 07/06/22, documented the resident was cognitively intact.
On 09/16/22 at 11:13 a.m., Res #23 stated the facility did not bring other sides if she did not want what was served. She stated her dietary card documented she did eat fish but when she had told the staff in the past she did not want fish they did not provide her with a substitution. She stated she kept food in her personal freezer and would have to wait for staff to finish with everyone else before they would assist her to heat something up.
On 09/16/22 at 11:40 a.m., CNA #2 stated if a resident did not like what was being served she would offer them an Ensure after checking with the nurse to make sure the resident could have one.
On 09/16/22 at 11:50 a.m., CNA #1 stated if a resident stated they did not like what was served she would ask what they liked and go to the kitchen to get it. She stated the options were limited for substitutions but included multiple kinds of soup with crackers or a grilled cheese.
On 09/16/22 at 11:31 a.m. the DM provided the dietary card for Res #23 which documented fish as a dislike.
On 09/16/22 at 2:00 p.m. Res #23 stated she was served fish for lunch. She stated she ate the potatoes and hush puppies but did not eat the fish or coleslaw.
On 09/16/22 at 2:05 p.m., the DM stated he served Res #23 fish at lunch. He stated he made a chicken substitute for her but forgot to put it on her plate.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0565
(Tag F0565)
Could have caused harm · This affected multiple residents
Based on record review and interview, the facility failed to act upon grievances presented during resident council meetings or provide rationale as to why concerns could not be met.
The Resident Censu...
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Based on record review and interview, the facility failed to act upon grievances presented during resident council meetings or provide rationale as to why concerns could not be met.
The Resident Census and Conditions of Residents report documented 53 residents resided in the facility.
Findings:
Resident council minutes were reviewed for 12/01/21, 05/13/22, 06/23/22, and 08/18/22, which were all of the meeting minutes provided for review for the last 12 months. There was no documentation the residents' grievances had been acted upon.
On 09/15/22 at 10:26 a.m., a resident council meeting was conducted in the activity room. Five residents attended the meeting. The ombudsman was present. No staff were present during the meeting. During the meeting, residents stated that they were not sure who the grievance official was but they thought it was the administrator. They stated none of the staff, including the administrator, ever responded to their concerns or gave a reason as to why the concerns were not addressed.
On 09/15/22 at 12:00 p.m., the administrator was shown the grievances on the resident council minutes. He stated he was present for the May 2022 and June 2022 resident council meetings. He was asked how he responded to grievances presented in the meetings. He stated he read the meeting minutes and tried to personally talk to the individual resident who voiced the concern about what could be done to resolve the grievance. The administrator denied having an official grievance process or having documentation of the interventions acted upon to resolve the residents' concerns. He stated he did not keep documentation of the rationale of how the grievances were or were not addressed.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0642
(Tag F0642)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview the facility failed to ensure a registered nurse (RN) coordinated, signed, and transmitted the resident assessments to CMS when completed for three (...
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Based on observation, record review, and interview the facility failed to ensure a registered nurse (RN) coordinated, signed, and transmitted the resident assessments to CMS when completed for three (#2, #6, and #3) of three residents reviewed for assessments over 120 days.
The Resident Census and Conditions of Residents form documented 53 residents who resided in the facility.
Findings:
1. A quarterly assessment, dated 07/04/22, was reviewed as in progress for Res #2. The assessment administration page documented the MDS coordinator #1 signed the areas she completed. There was no RN signature for the assessment completion.
2. An annual assessment, dated 08/09/22, was reviewed as in process for Res #6. The assessment administration page documented the MDS coordinator #1 signed the areas she completed. There was no RN signature for the assessment completion.
On 09/16/22 at 4:44 p.m., the MDS coordinator #1 stated the assessments were waiting on the signature from the corporate RN. MDS coordinator #1 stated the MDSs were completed just waiting on RN signature to transmit them. The MDS coordinator #1 stated corporate RN was usually in the facility and would sign the MDSs. The MDS coordinator #1 stated in July the corporate RN knew which MDSs she had to sign but in August she would have to tell her the ones which need to be signed. MDS coodinator #1 stated she had been working the floor a lot and did not have a process for getting the MDSs signed by a RN.
3. Res #3 had diagnoses which included traumatic subdural hemorrhage, abnormal weight loss, and persistent mood disorder.
A quarterly resident assessment, dated 04/24/22, was conducted and documented as Production Accepted.
A significant change assessment, dated 07/06/22, was conducted and documented in the EHR as in process.
On 09/15/22, at 12:48 p.m., the MDS coordinator stated she documented the MDS assessments but could not transmit them as they had to be signed by an RN. She stated the corporate RN was to review, sign, and transmit the assessments after the review was completed.
On 09/15/22 at 1:35 p.m., the corporate RN stated she reviewed and signed assessments when she was notified by text or email there was one to review. She stated she had been very busy lately with working as an RN at the facility and could not verify if or when she had received notification the assessment for Res #3 had been completed.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Res #14 had diagnoses which included hypertension, heart failure, and edema.
Physician orders, dated 06/11/22, documented to...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** 4. Res #14 had diagnoses which included hypertension, heart failure, and edema.
Physician orders, dated 06/11/22, documented to give Eliquis 2.5 mg twice per day and documented nursing was to monitor residents on anticoagulants for bleeding every shift.
An annual MDS, dated [DATE], documented the resident was severely cognitively impaired, and received anticoagulants seven out of seven days during the review period.
A care plan, revised 09/04/22, did not include Res #14's anticoagulant.
On 09/19/22 at 10:56 a.m., the MDS coordinator stated she did not care plan Res #14's anticoagulant but should have.
Based on observation, record review, and interview, the facility failed to develop a comprehensive care plan which reflected the residents' current status for four, (#14, 51, 56, and #60) of 20 residents whose records were reviewed.
The Resident Census and Conditions of Residents form documented 53 residents who resided in the facility.
Findings:
1. Res #51 had diagnoses which included chronic congestive heart failure, diabetes mellitus, and severe protein calorie malnutrition.
An admission assessment, dated 05/28/22, documented Res #51 was severely impaired in cognition, required supervision to limited assistance with ADLs, and did not walk.
On 06/22/22 a discharge return not anticipated assessment was completed.
Res #51's clinical records were found to not document a comprehensive care plan.
On 09/16/22 at 1:16 p.m., the MDS coordinator confirmed she had not developed a comprehensive care plan for Res #51.
2. An admission assessment for Res #56, dated 09/03/22, documented the resident was intact in cognition and had a urinary catheter. The care area assessment documented urinary incontinence and indwelling catheter triggered for care planning.
A review of the resident's care plan did not document a plan of care related to an indwelling urinary catheter.
On 09/16/22 at 11:00 a.m., the MDS coordinator stated she had not completed the care plan for Res #56.
3. Res #60 had diagnoses which included encounter for orthopedic aftercare, diabetes, pathological fracture, chronic obstructive sleep apnea, and chronic kidney disease.
An admission MDS assessment, dated 08/23/22, documented Res #60 was intact in cognition and required supervision to limited assistance with ADLs.
On 09/14/22 at 9:12 a.m., Res #60 was observed in her room. She stated she was not informed of her care plan.
A review of Res #60's clinical record did not document a comprehensive care plan for Res #60.
On 09/15/22 at 12:47 p.m., the MDS coordinator reported Res #60 did not have a comprehensive care plan. She stated she did not have time to complete the care plan.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to ensure residents' care plans were reviewed and updated and failed to ensure the resident and/or representative participation ...
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Based on observation, record review, and interview, the facility failed to ensure residents' care plans were reviewed and updated and failed to ensure the resident and/or representative participation in the care plan process for three (#8, 24, and #34) of twenty residents whose records were reviewed for care planning.
The Resident Census and Conditions of Residents form documented 53 residents resided in the facility.
Findings:
1. Res #8 had diagnoses which included COVID-19, urinary tract infection, and schizophrenia.
An admission assessment, dated 05/22/22, documented Res #8 was severely impaired in cognition and required supervision to limited assistance with ADLs and had not fallen.
Nurse notes, dated 08/01/22, documented Res #8 complained of rib pain after a self reported fall in the dining room. The notes documented the staff were unaware the resident had fallen. The notes documented an X-ray was obtained for Res #8. The notes documented the residents ribs were negative for fracture. The notes documented the primary care provider and family were notified. The notes did not document steps to prevent recurrence of falls.
A care plan, last reviewed on 08/28/22, documented Res #8 had fallen in the dining room on 05/19/22.
On 09/19/22 at 9:57 a.m., the corporate RN stated an incident report and investigation for the fall on 08/01/22 was not generated.
On 09/19/22 at 9:59 a.m., the MDS coordinator stated she did not do an update of the resident's care plan as she was unaware of the fall. She stated she was made aware of falls either by the event incident report or by stand up meeting.
2. Res #24 had diagnoses which included diabetes mellitus with chronic kidney disease, hemiplegia and hemiparesis, and traumatic subdural hemorrhage.
An admission assessment, dated 03/29/22, documented Res #24 was intact in cognition and required supervision to total assistance with ADLs.
A care conference entry, dated 04/06/22, documented the resident's wife attended the care plan meeting.
On 09/13/22 at 11:06 a.m., Res #24 was observed in his room. The resident stated he had not been asked to review his care plan with the facility.
On 09/15/22 at 12:39 p.m., the MDS coordinator reported she did not have a care plan conference after the quarterly assessment, dated 06/29/22. She stated she did not have the care conference with the resident as he did not want to get out of bed. The MDS coordinator was asked if she could have had the care conference in the resident's room. She stated she could have.
3. Res #24 had diagnoses which included cardiomegaly, delusional disorder, unspecified mood disorder, Alzheimer's disease, and anxiety disorder.
A care plan conference note, dated 01/19/22, documented the resident's representative was invited but chose not to participate.
A quarterly assessment was conducted on 04/25/22. The resident clinical records did not document a care plan meeting had been conducted.
An annual assessment was conducted on 07/24/22.
A care conference note, dated 07/24/22, documented family were invited to the care plan meeting, no attendance, see conference care plan sheet in chart.
On 09/13/11 at 3:46 p.m., the resident's representative family member stated they had not been invited to a care plan meeting since the first year Res #24 had been in the facility.
On 09/15/22 at 12:43 p.m., the MDS coordinator stated there was no documentation of invitation to care plan meetings. She stated the facility sent out letters. She stated the records did not document a care conference following the April 2022 quarterly assessment. The MDS coordinator stated a care conference was not conducted and it should have been.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Incontinence Care
(Tag F0690)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to ensure a resident with an indwelling catheter received the appropriate care and services to prevent urinary tract infections ...
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Based on observation, record review, and interview, the facility failed to ensure a resident with an indwelling catheter received the appropriate care and services to prevent urinary tract infections for three (#8, 45, and #56) of three residents reviewed for indwelling urinary catheters.
The Resident Census and Conditions of Residents form documented six residents with indwelling or external catheters.
Findings:
A facility policy titled Catheter Care, Urinary, revised in 2010, read in parts, .2. Maintain an accurate record of the resident's daily output, per facility policy and procedure .The following information should be recorded in the resident's medical record: 1. The date and time that catheter care was given .
1. Resident #8 was admitted with diagnoses which included benign prostatic hyperplasia with lower urinary tract symptoms and urinary tract infection.
A care plan, dated 05/10/22, documented the resident had the potential for urinary complications related to having a suprapubic catheter. It documented a goal of the resident would not have signs and/or symptoms of infection or urinary complications with approaches to obtain this goal which included catheter care per protocol and to empty the leg bag every shift and as needed with intake and output documentation.
A physician's order, dated 05/11/22, documented to empty drainage bag and record urine output at the end of each shift and provide catheter care every shift.
The July 2022 paper TAR had blank documentation for six of the 93 opportunities to document catheter care. The TAR documented urinary output had not been recorded for 55 of 93 opportunities to document urinary output.
The August 2022 paper TAR had blank documentation for seven of the 93 opportunities to document catheter care. The TAR documented urinary output had not been recorded for 34 of the 93 opportunities to document urinary output.
The EHR documented eight entries of urinary output for the months of July 2022 and August 2022.
On 09/19/22 at 10:05 a.m., the resident was observed lying in bed with a suprapubic catheter attached to a urinary leg bag in place. There was no redness or drainage observed around the catheter entry site. Approximately 100 ml of clear yellow urine was observed in the urinary leg bag. At that time, the resident stated the staff provided catheter care and emptied the catheter bag every once in a while but not three times a day.
On 09/19/22 at 10:12 a.m., LPN #2 stated the CNA and/or the LPN working the floor was responsible to ensure tasks were completed and documented either on the paper TAR or the EHR. She confirmed documentation was missing for the dates in question and there was no way to know if care was provided on the dates and times in question.
On 09/19/22 at 10:15 a.m., the corporate RN was asked about the lack of documentation on the paper TAR and in the EHR. She stated catheter care and urinary output should have been documented in the EHR and on the TAR for the dates and times in question but it was not done.
2. Resident #45 was admitted with diagnoses which included end-stage renal disease and neurogenic bladder.
A physician's order, dated 01/20/22, documented to provide urinary catheter care every shift and as needed, keep the catheter bag below the level of the bladder at all times and never let the bag touch the floor, and take and record urine output every shift.
A care plan, dated 02/26/22, documented the resident had a potential for urinary complications related to an indwelling catheter. It documented a goal of the resident would not have signs and/or symptoms of infection or urinary complications with approaches to obtain this goal which included catheter care per protocol, keep drainage bag off floor and covered for dignity, and measure and record catheter output every shift.
The July 2022 paper TAR had blank documentation for seven of the 93 opportunities to document catheter care. The TAR had blank documentation for six of the 93 opportunities to document the catheter bag was below the level of the bladder at all times and off the floor. The TAR had blank documentation for 56 of the 93 opportunities to document urinary output.
The August 2022 paper TAR had blank documentation for 15 of the 93 opportunities to document catheter care. The TAR had blank documentation for 15 of the 93 opportunities to document that the catheter bag was below the level of the bladder at all times and off the floor. The TAR had blank documentation for 52 of the 93 opportunities to document urinary output.
The EHR documented 22 entries of urinary output for the months of July 2022 and August 2022.
On 09/13/22 at 10:17 a.m., the resident was observed lying in bed with the catheter bag lying on the floor. Clear yellow urine was observed in the bag and no dignity bag was observed.
On 09/13/22 at 10:18 a.m., the resident stated they have had a catheter for years and preferred to have it due to incontinence. The resident stated the staff did not provide routine catheter care and they had to perform it themselves much of the time during a shower. The resident denied any pain or irritation at the catheter entry site.
On 09/15/22 at 9:30 a.m., LPN #2 stated either the CNA or the LPN would perform catheter care and document each shift. She stated the CNAs would empty the catheter and report the output to the nurse at the end of every shift and the nurse on shift would document the results on the TAR or in the EHR. She stated it must not have been completed since it was not documented for the days in question.
On 09/15/22 at 10:00 a.m., CNA #2 stated she emptied this resident's catheter at different times on different days during her shift and she recorded the amount in the EHR. She denied being aware of any policy or procedure of when to empty the catheter, the every shift output orders, and where the amounts needed to be documented. She stated she had never reported the amount to the LPN to document on the TAR or the EHR.
On 09/15/22 at 10:10 a.m., the corporate RN was provided with the TAR for July 2022 and August 2022. She stated catheter care and output should have been recorded as ordered but it was not getting done by staff.3. Res #56 had diagnoses which included COPD, acute and chronic respiratory failure, acute kidney failure, and diabetes.
An admission order, dated 08/31/22, documented to change the urinary catheter once a month on the 21st.
An admission assessment for Res #56, dated 09/03/22, documented the resident was intact in cognition and had a urinary catheter. The care area assessment documented urinary incontinence and indwelling catheter triggered for care planning.
On 09/13/22 at 2:54 p.m., Res #56 was observed sitting in her room. Res #56 was observed to have an indwelling urinary catheter draining clear amber urine. The urinary catheter bag was observed to not have a privacy bag. At that time, Res #56 stated she had the catheter due to urinary incontinence. She stated for now it was her choice to keep the catheter as it took too long for staff to answer the call lights and she would have been soaking in urine all the time.
A review of the resident's care plan did not document a plan of care related to a indwelling urinary catheter.
A review of Res #56's MAR and TAR did not document any orders for urinary catheter care.
On 09/16/22 at 10:37 a.m., the ADON reviewed Res #56's clinical records and reported the records did not contain documentation Res #56 had any catheter care during her stay. The ADON stated she saw the catheter the previous evening as she was preparing the resident for a transfer.
On 09/16/22 at 11:00 a.m., the MDS coordinator stated she had not completed a care plan for Res #56.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Respiratory Care
(Tag F0695)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to ensure respiratory orders were followed for one (#5) of one resident sampled for respiratory care.
The Resident Census and Co...
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Based on observation, record review, and interview, the facility failed to ensure respiratory orders were followed for one (#5) of one resident sampled for respiratory care.
The Resident Census and Conditions of Residents form documented eight residents who received respiratory treatments.
Findings:
Res #5 had diagnoses which included acute respiratory disease.
A care plan, dated 01/20/22, documented Res #5 has episodes of shortness of breath and was at risk for respiratory distress/failure for COVID -19. The care plan did not document what liter O2 was to be administered. The care plan documented to apply O2 as ordered and encourage the resident to take slow deep breaths.
Physician orders dated, 02/13/22, documented O2 at 2 liters via nasal cannula continuous to maintain O2 sat of 90%, record O2 sat every shift, and to document, date, and change the O2 tubing weekly on Sunday night shift.
A review of the resident's TAR for July 2022, had six days where the resident's oxygen sat was not documented. There were two times the oxygen tubing was not documented as changed for July.
A review of the resident's TAR for August 2022, had 13 days where the resident's oxygen sat was not documented.
On 09/13/22 at 3:19 p.m., Res #5 had the call light on to ask for water in her oxygen bottle. At that time the resident's O2 was set on 2.5 liters per nasal cannula. Res #5 stated she thought the staff changed the tubing every two weeks.
On 09/16/22 at 9:45 a.m., the resident's O2 tubing was observed to be dated 08/28. The O2 setting was still at 2.5 liters.
On 09/16/22 at 1:03 p.m., MDS coordinator #1 stated the O2 tubing should have been changed weekly. She stated the monitoring of the resident's O2 should have been completed every shift and the flowsheets were not completed. MDS coordinator #1 stated the resident's O2 order was for two liters and this is where the oxygen should have been set.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0697
(Tag F0697)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to assess and monitor for pain every shift according to the plan of care for one (#40) of one resident reviewed for pain.
The R...
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Based on observation, record review, and interview, the facility failed to assess and monitor for pain every shift according to the plan of care for one (#40) of one resident reviewed for pain.
The Resident Census and Conditions of Residents form documented 53 residents who resided in the facility.
Findings:
Res #40 had diagnoses which included chronic pain.
Physician orders, dated 08/05/22, documented acetaminophen 325 mg give two every eight hours PRN mild pain or fever, Lyrica 100 mg one every day, and tramadol 50 mg give one every eight hours PRN for pain.
A five day assessment, dated 08/09/22, documented the resident was intact with cognition, required extensive assistance with ADLs, and had pain he rated at a 10 which make it hard to sleep. The assessment documented the resident did not receive copious during the assessment period.
A care plan, last reviewed 08/17/22. documented the resident had chronic pain, to administer medications as ordered, and to monitor and record any complaints of pain, location, frequency, effect on function, intensity, alleviating factors, and aggravating factors.
Review of the resident's HER did not document pain assessments had been completed.
On 09/13/22 at 9:38 a.m., Res #40 stated he was in pain all the time with his back. Res #40 stated if they gave him pain medication he took it. Res # 40 was observed in his bed, on his back, with the head of the bed elevated.
On 09/13/22 at 9:41 a.m., Res #40 stated he was in pain because facility could not give him anything for his pain unless the physician recommended it. Res #40 stated the doctor had not increased his pain medication and he hurt all the time.
On 09/15/22 at 5:03 p.m., CMA #1 stated she asked the resident about his pain and he tells her if he was having any. CMA #1 stated he had PRN tramadol on 8/10/22 at 7:00 a.m., and had not had any since. CMA #1 stated she would document on the back of the MAR when a PRN was given.
The MAR documentation for pain was reviewed for September 1st through the September 16, 2022. There were six missing entries for monitoring the resident's pain on the flow sheet.
On 09/16/22 at 1:33 p.m., Res #40 was observed in his bed with the head of the bed elevated. Res #40 stated he was having pain today. Res #40 was asked from 0 to 10 how bad was his pain. Res #40 stated a 20. Res #40 was asked if he was aware he had pain medication he could ask for. Res #40 stated he did not know that. He stated he wanted something for his back pain.
On 09/16/22 at 1:36 p.m., the corporate RN was told the resident had reported he was in pain and rated his pain 20 out of 10. The corporate RN stated so he shook his head yes? She was told Res #40 stated his pain was 20 out of 10.
A nurse note, dated 09/16/22 at 1:43 p.m., documented Res #40 had relayed a message he was hurting and when she assessed him he stated his pain level was 20/10 in his back. She documented she instructed the CMA to give a dose of PRN trauma.
On 09/16/22 at 2:41 p.m., MDS coordinator #1 stated she did not know where the pain assessments were located.
On 09/16/22 at 2:45 p.m., LPN #2 stated the pain assessment would be under observations in the EHR. She stated she did not see any pain assessments for Res #40.
On 09/16/22 2:53 p.m., the corporate RN stated the pain assessments were documented on the MAR.
On 09/16/22 at 2:54 p.m., CMA #1 made a copy of the paper MAR. She was asked at that time if the resident had been assessed every shift for pain. CMA #1 stated there were missing pain assessments for the resident.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0698
(Tag F0698)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to perform ongoing assessment and oversight of the resid...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to perform ongoing assessment and oversight of the resident after dialysis treatments for one (#49) of one resident sampled for dialysis.
The Resident Census and Conditions of Residents form documented two residents resided in the facility who required dialysis.
Findings:
Resident #49 had diagnoses which included end stage renal disease, peripheral vascular disease, hypertension, diabetes, and noncompliance with renal dialysis.
A physician order, dated 08/16/22, documented the resident was to receive dialysis treatments Monday, Wednesday, and Friday at 6:40 a.m.
A dialysis communication form, dated 08/17/22, documented no information under Resident Specific Post-Dialysis Information (completed by facility upon return). The document had spaces to record vital signs, pain, status of access graft/catheter upon return, if bruit/thrill present, if resident returned with any orders, if the resident was offered a meal upon return, medications received upon return, and skin condition of the resident.
A nurse progress note, dated 08/17/2022 at 3:14 p.m., regarding post dialysis assessment, did not document vital signs.
An admission MDS, dated [DATE], documented the resident was cognitively intact and received renal dialysis.
A dialysis communication form, dated 08/22/22, documented no information under Resident Specific Post-Dialysis Information (completed by facility upon return).
A nurse progress note, dated 08/22/2022 at 3:17 p.m., regarding post dialysis assesments, did not document vital signs.
No dialysis communication form or nurses note were documented Monday 08/29/22 after the resident returned from dialysis.
A dialysis communication form, dated 08/31/22, documented no information under Resident Specific Post-Dialysis Information (completed by facility upon return).
A nurse progress note, dated 08/31/2022 at 11:01 a.m., regarding post dialysis assessments, did not document vital signs.
A dialysis communication form, dated 09/02/22, documented no information under Resident Specific Post-Dialysis Information (completed by facility upon return).
There was no post-dialysis nurses note on 09/02/22 after the resident returned from dialysis.
No dialysis communication form or nurse notes were documented Monday 09/05/22 after the resident returned from dialysis.
A dialysis care plan, revised 09/05/22, documented staff were to communicate with dialysis center staff regarding plan of care, lab values, diet/fluid restriction recommendations, and auscultate shunt site for bruit and palpate for thrill per protocol or every shift. The care plan documented the staff were to assess for the presence or absence of bruit/thrill and to notify the physician and dialysis center of absent thrill/bruit ASAP.
No dialysis communication form was documented Wednesday 09/07/22 after the resident returned from dialysis.
No dialysis communication form or nurse notes were documented Friday 09/09/22 after the resident returned from dialysis.
On 09/13/22 at 3:57 p.m., Res #49 stated staff have never looked at his port or taken vital signs when he returned from dialysis.
On 09/14/22 at 4:32 p.m., LPN #4 stated there was a dialysis communication form the nurses on the floor filled out and sent with the resident to dialysis and when the resident returned the resident brought the form to the nurse. She stated the completed forms were then filed in the resident's chart. She stated vitals should have been taken before and after the residents went to dialysis and the port or fistula should have been assessed.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0757
(Tag F0757)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to monitor blood pressure before administering medications for one (#45) of five residents reviewed for unnecessary medication.
...
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Based on observation, record review, and interview, the facility failed to monitor blood pressure before administering medications for one (#45) of five residents reviewed for unnecessary medication.
The Resident Census and Conditions of Residents report documented 53 residents resided in the facility.
Findings:
Resident #45 was admitted with diagnoses which included congestive heart failure, hypertension, and end-stage renal disease.
A care plan, dated 02/25/19, documented to administer medications as ordered and to evaluate, record, and report effectiveness and adverse side effects of medications.
A physician's order, dated 01/20/22, documented to administer carvedilol 12.5 mg orally twice a day and isosorbide mononitrate 30 mg orally once a day for a diagnosis of hypertension. Both orders documented to hold the medication if the systolic blood pressure was less than 100 and/or the diastolic blood pressure was less than 60.
The July 2022 MAR documented carvedilol 12.5 mg was administered on 07/15/22, 07/16/22, and 07/17/22 without documentation of a blood pressure reading. Isosorbide mononitrate 30 mg was administered on 07/29/22 and 07/30/22 without documentation of a blood pressure reading.
The August 2022 MAR documented that carvedilol 12.5 mg was administered on 08/07/22, 08/11/22, 08/12/22, 08/13/22, 08/15/22, 08/16/22, 08/17/22, 08/18/22, and 08/20/22 without documentation of a blood pressure reading. Isosorbide mononitrate 30 mg was administered on 08/06/22, 08/07/22, 08/11/22, 08/12/22, 08/13/22, 08/15/22, 08/16/22, 08/18/22, 08/20/22, and 08/21/22 without documentation of a blood pressure reading.
On 09/15/22 at 9:00 a.m., the resident was observed in her room and stated the staff did not check a blood pressure every day before they administered the blood pressure medications.
On 9/15/22 at 9:30 a.m., LPN #2 stated it was the CMA's responsibility to obtain and document blood pressure results on the MAR prior to giving medications with parameter orders. LPN #2 was shown the blank documentation on the MAR for July 2022 and August 2022. She stated if a blood pressure was not documented prior to giving the medication then there was no way to prove it was done.
On 09/15/22 at 9:41 a.m., CMA #1 stated it was the CMA's responsibility to obtain a blood pressure prior to giving medications and to document why a medication was not given. CMA #1 was shown the blank documentation on the MAR for July 2022 and August 2022. She stated a blood pressure must not have been obtained before the medications were given.
On 09/15/22 at 10:10 a.m., the corporate RN was shown the missing documentation on the July 2022 and August 2022 MAR. She stated the MAR should not have been blank and this has been a problem with the CMA staff for a while. She stated the facility not having a DON to monitor documentation has contributed to this problem.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Medication Errors
(Tag F0758)
Could have caused harm · This affected multiple residents
Based on observation, record review, and interview, the facility failed to monitor for behaviors and side effects related to psychotropic medications for five (#3, 5, 25, 34, and #40) of five resident...
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Based on observation, record review, and interview, the facility failed to monitor for behaviors and side effects related to psychotropic medications for five (#3, 5, 25, 34, and #40) of five residents reviewed for unnecessary psychotropic medications.
The Resident Census and Conditions of Residents report documented 38 residents received psychotropic medications.
Findings:
1. Resident #25 was admitted with diagnoses which included hydrocephalus, pseudobulbar affect, generalized anxiety disorder, visual hallucinations, and, psychotic disorder with delusions due to known physiological condition.
An admission assessment, dated 04/12/22, documented the resident had disorganized thinking that changes in severity and behavioral symptoms not directed toward others (e.g., physical symptoms such as hitting or scratching self, pacing, rummaging, public sexual acts, disrobing in public, throwing or smearing food or bodily wastes, or verbal/vocal symptoms like screaming, disruptive sounds).
A physician's order, dated 06/13/22, documented to observe resident closely for significant side effects of Risperdal including sedation, drowsiness, dry mouth, constipation, blurred vision, extra pyramidal reaction, weight gain, edema, postural hypotension, sweating, loss of appetite, and urinary retention every shift. The physician order documented to record target behavior: (Yelling, hitting, spitting, cursing, false accusations, and rejection of care) at the end of each shift marking the number of episodes, intervention, and outcome.
A physician's order, dated 06/30/22, documented to observe resident closely for significant side effects of Vistaril including sedation, drowsiness, ataxia (drunk walk), dizziness, nausea, vomiting, confusion, headache, blurred vision, and skin rash every shift. The physician order documented to record antianxiety target behavior: (Restless, picking, wandering, shortness of breath, itching) at the end of each shift marking the number of episodes, intervention, and outcome.
The July 2022 TAR had no documentation for 27 of the 93 opportunities to observe resident closely for side effects of Vistaril and Risperdal. There was no documentation for 28 of the 93 opportunities to document target behavior of Vistaril and Risperdal.
The August 2022 TAR had no documentation for 24 of the 93 opportunities to observe resident closely for side effects of Risperdal. There was no documentation for 23 of the 93 opportunities to document target behavior of Risperdal.
On 09/13/22 at 9:45 a.m., the resident was observed sitting in their room in a wheelchair. The resident was not able to make eye contact upon being interviewed. The resident was confused to surroundings and stated they did not feel good but was unable to explain why. The resident fell asleep during the interview.
On 09/13/22 at 10:01 a.m., the resident was observed sitting calmly in their room in a wheelchair. The resident was screaming Help me, Help me. A CNA responded to the resident's room and asked the resident What's wrong? The resident did not respond to the CNA but continued to scream Help me intermittently.
On 09/16/22 at 10:31 a.m., LPN #2 was shown the blank documentation on the TAR for July 2022 and August 2022. She stated if it was not documented then it was not done.
On 09/16/22 at 10:35 a.m., the corporate RN was shown the blank documentation on the TAR for July 2022 and August 2022. She stated the TAR should have documentation for the dates and times in question but they were blank so there was no way of knowing if this task was performed.2. Res #5 was admitted with diagnoses which included major depressive disorder, single episode, severe without psychotic features.
A physician order, dated 06/10/22, documented Lexapro an (antidepressant medication) administer 5 mg once a day for specified depressive disorders.
A physician order, dated 06/10/22, documented Rozerem a (sedative medication) to give 8 mg at bedtime for insomnia.
A physician order, dated 06/10/22, documented Trintellix an (antidepressant medication) give 10 mg at bedtime for other specified depressive episodes.
An annual assessment, dated 07/30/22, was still in progress for no RN signature. The assessment documented Res #5 was moderately impaired with cognition and the mood section was scored at a six or mild depression. The assessment documented the resident had no behaviors and received an antidepressant and a hypnotic for seven days during the assessment period.
A care plan, last reviewed 08/02/22, documented Res #5 was at risk for adverse consequences related to receiving mood stabilizer medication. The care plan documented to monitor for drug use effectiveness, adverse consequences, and monitor mood and response to medication. The care plan documented the resident would demonstrate beneficial effects from medications as evidenced by sleeping 6-8 hours per night, would have no adverse reaction to medications. and to monitor for behavior (sleeplessness) for which the medication was being given.
Side effect monitoring for Lexapro and Trintellix from September 1st to September 15th did not document entries 22 of 43 opportunities.
Side effect monitoring for Rozerem for September 1st to the 15th did not document entries 22 out of 43 opportunities.
Behavior monitoring for September 1st to the 15th did not document entries for 33 out of 43 opportunities.
Sleep monitoring from September 1st to the 15th missed four nights out of 15 nights.
On 09/15/22 at 5:19 p.m., LPN #2 stated behavior and side effect monitoring should have been completed daily.
3. Res #40 had diagnoses which included unspecified mood [affective] disorder.
A physician order, dated 07/08/22, documented Lexapro 10 mg every day for depressive episodes.
Physician orders, dated 08/05/22, documented Abilify 15 mg give one once a day and olanzapine 10 mg give one once a day.
A five day assessment, dated 08/09/22, documented the resident was intact with cognition and required extensive assistance with most ADLs. The assessment documented the resident's mood score was seven, or mild depression, and he had no behaviors. The assessment documented the resident received an antipsychotic and an antidepressant medication four days during the look back period.
A care plan, last reviewed 09/14/22, documented the resident was at risk for adverse consequences related to receiving antipsychotic and antidepressant medications. The care plan documented to assess, record effectiveness of drug treatment, and monitor and report signs of sedation.
The side effect and behavioral monitoring sheets for August 2022 and September 2022 had mulitple entry spaces without documentation. There was no documentation for monitoring olanzapine in the resident's clinical records.
On 09/15/22 at 5:19 p.m., LPN #2 stated the side effect and behavior monitoring should be completed daily. She stated they should be monitoring the olanzapine also. LPN #2 stated the flow sheets were not completely filled out. The note on the front of the behavior book at the nurses station documented nurses your initials are required daily.
4. Res #3 had diagnoses which included restlessness and agitation, delirium due to known physiological condition, major depressive disorder, persistent mood disorder, unspecified symptoms and signs involving cognitive functions and awareness, and altered mental status.
Physician orders, dated 06/15/21, documented the facility was to monitor closely for significant side effects of the use of Trazodone and Remeron ( antidepressant medications) and to observe for the target behaviors of crying, rejection of care, and oversleeping, which Trazodone and Remeron was ordered for, and document the number of episodes at the end of each shift.
A physician order, dated 08/11/21, documented the facility was to administer Trazodone 100 mg at bedtime,for a diagnosis of major depressive disorder, single episode, severe with psychotic features.
Physician orders, dated 11/17/21, documented the facility was to observe the resident closely for side effects of Ativan (an antianxiety medication) use and to observe for the target behaviors of yelling, restless, resistance of care, wandering, and cussing staff, which Ativan was prescribed for and to document the number of episodes at the end of each shift.
A physician order, dated 02/08/22, documented the facility was to administer Remeron 15 mg once daily for abnormal weight loss.
A quarterly assessment, dated 04/24/22, documented Res #3 was severely impaired in cognition, experienced feeling tired or having little energy nearly every day, and had physical and verbal behaviors directed towards others four to six days during the assessment period. The assessment documented the resident rejected care one to three days. The assessment documented the resident required supervision to extensive assistance with ADLs and received antipsychotics, antianxiety, and antidepressant medications seven days during the seven day assessment period.
A physician order, dated 05/09/22, documented the facility was to administer Risperdal (an antipsychotic medication) two mg twice a day for a diagnosis of major depressive disorder with severe psychotic features.
Physician orders, dated 06/15/22, documented the facility was to monitor closely for significant side effects of the use of Risperdal and to observe for the target behaviors of yelling, spitting, cursing, false accusations, and rejection of care, which Risperdal was prescribed for and document the number of episodes at the end of each shift.
A physician order, dated 06/15/22, documented the facility was to administer Ativan gel one ml every four hours for restlessness and agitation.
A significant change in status assessment, dated 07/06/22 and still in progress, documented the resident had little interest or pleasure in doing things nearly every day, felt tired or had little energy for half or more days, and had poor appetite or overeating for several days. The assessment documented the resident had physical and verbal behaviors for four to six days and rejected care one to three days. The assessment documented the resident behavior interfered in the resident's care and his symptoms were worse. The assessment documented the resident required supervision to extensive care with ADLs and received antipsychotics, antianxiety, and antidepressant medications, seven days of the seven day assessment period.
A physician order, dated 07/13/22, documented the facility was to administer Risperdal 0.5 mg once a day at noon for a diagnosis of delirium due to known physiological condition.
Res #3's care plan, last reviewed on 08/02/22, documented the staff were to assess for side effects of medications.
A review of the August 2022 side effect and behavior monitoring for the medications Ativan, Risperdal, Trazadone, and Remeron, documented no side effect monitoring or behavior monitoring occurred for 22 of 31 opportunities on day shift and three of 31 opportunities on evening shift.
5. Res #34 had diagnoses which included unspecified mood disorder, delusional disorders, generalized anxiety disorder, depressive episodes, and Alzheimer's disease
A physician order, dated 02/09/21, documented the facility was to administer sertraline (an antidepressant medication) 50 mg once daily.
Physician orders, dated 02/09/21, documented the facility was to closely monitor for significant side effects from the use of buspirone and to monitor for the target behaviors of restlessness, excessive worry, and paranoia, which buspirone was prescribed for, and document the number of episodes each shift.
Physician orders, dated 02/22/22, documented the facility was to monitor for target behaviors of crying, withdrawal, rejection of care, and oversleeping, which Zoloft (sertraline) was prescribed for, and to document the number of episodes each shift, and to monitor for significant side effects from the use of Zoloft every shift.
A physician order, dated 07/11/22, documented the facility was to administer buspirone five mg tablet three times daily for a diagnosis of mood disorder.
An annual assessment, dated 07/24/22, documented Res #34 was severely impaired in cognition and exhibited physical and verbal behaviors directed towards others for four to six days of the assessment period. The assessment documented the behaviors put the resident at significant risk for physical illness or injury, interfered with the resident's care, social interactions, and activities. The assessment documented the resident's behaviors put others at significant risk for injuries, disrupted care, and the living environment. The assessment documented the resident required supervision to extensive assistance with ADLs and received an antianxiety and antidepressant medications daily during the assessment period.
A care plan for Res #34 related to anxiety, last reviewed on 08/02/22, documented the staff were to monitor the resident's mood and response to medication.
A review of Res #34's behavior flowsheet for the month of August 2022 failed to document monitoring for buspirone and sertraline for 22 of 31 opportunities on day shift, and one evening shift of 31 opportunities.
On 09/15/22 at 12:21 p.m., the corporate RN was asked to review the documentation for monitoring of psychotropic medications for Res #3 and #34. The corporate RN confirmed multiple missing entries for documentation of monitoring and stated it was just like all the rest of the documentation, and if it was not documented it was not done.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Unnecessary Medications
(Tag F0759)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to ensure a medication error rate below five percent for...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, record review, and interview, the facility failed to ensure a medication error rate below five percent for two (#14 and #42) of five residents observed during medication pass.
The Resident Census and Conditions of Residents form documented 53 residents resided in the facility.
Findings:
An undated facility policy, titled Documentation of Medication Administration read in part, .Administration of medication must be documented immediately after (never before) it is given .
An undated facility policy, titled Medication Errors and Drug Reactions read in part, .Report all medication errors and drug reactions immediately to the attending physician, Director of Nursing Service and Administrator .
An undated facility policy, titled Self-Administration of Drugs read in parts, .the staff and practitioner will assess each resident's mental and physical abilities, to determine whether a resident is capable of self-administering medications .In addition to general evaluation of decision-making capacity, the staff and practitioner will perform a more specific skill assessment, including (but not limited to) the resident's: a. Ability to read and understand medication labels; b. Comprehension of the purpose and proper dosage and administration time for his or her medications; c. Ability to remove medications from a container and to ingest and swallow (or otherwise administer) them and d. Ability to recognize risks and major adverse consequences of his or her medications .
1. Resident #14 had diagnoses which included hypertension, heart failure, and edema.
A physician order, dated 06/11/22, documented to give carvedilol 6.25 mg by mouth twice per day and hold medication for systolic blood pressure below 100, diastolic blood pressure below 60, and heart rate below 55.
A physician order, dated 06/11/22, documented to give Eliquis 2.5 mg twice per day.
An annual MDS, dated [DATE], documented the resident was severely cognitively impaired and received anticoagulants seven out of seven days during the review period.
On 09/15/22 at 8:20 a.m., CMA #1 was observed during medication pass taking VS for Res #14 which included a blood pressure reading of 103/58. The CMA stated that she was going to hold the resident's blood pressure medication because of the reading. The CMA prepared the medications and included the carvedilol. The medications passed did not include the Eliquis.
On 09/15/22 at 4:12 p.m., CMA #1 stated that she did not give the Eliquis for Res #14 because it was not available in the cart and had to be ordered from the pharmacy. She stated she should have held Res #14's carvedilol based on the blood pressure reading.
On 09/19/22 at 10:02 a.m., the corporate RN stated for medications that were not on the cart the staff should have gone into their cubbies in the medication room to make sure it was not in there, then check to see if it was ordered, and if so, check when it was delivered, and look for it. She stated if a resident had an out of parameter blood pressure reading the medication should have been held and the nurse notified so the blood pressure could be re-checked.
2. Resident #42 had diagnoses which included COPD, and allergic rhinitis.
A physician order, dated 05/17/22, documented staff were to administer Flonase allergy relief, spray one spray in each nostril twice daily.
A quarterly MDS assessment, dated 08/15/22, documented the resident was cognitively intact.
On 09/15/22 at 08:30 a.m., CMA #1 was observed passing medications to Res #42 and handed the Flonase nasal spray to the resident who then self-administered the medication.
A record review documented Res #42 did not have an assessment, order, or care plan, for self-administration of medications.
On 09/15/22 at 4:12 p.m., CMA #1 stated she was unaware of any assessments or orders for residents who wished to self-administer medications. She stated for the resident in question the resident preferred to do their own nasal spray.
On 09/19/22 at 10:03 a.m., the corporate RN stated residents should be assessed to see if they can administer their own medications. She stated she was unaware Res #42 wanted to self administer the Flonase nasal spray.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected multiple residents
Based on observation and interview, the facility failed to ensure expired supplies and medications were disposed of.
The Resident Census and Conditions of Residents form documented 53 residents reside...
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Based on observation and interview, the facility failed to ensure expired supplies and medications were disposed of.
The Resident Census and Conditions of Residents form documented 53 residents resided in the facility.
Findings:
On 09/16/22 at 8:19 a.m., a tour of the medication room was conducted.
The following expired medications and supplies were observed in the medication room:
- one opened 100 unit/1 ml insulin needle without safety mechanism
- two opened exactamed 5 ml oral syringes
- one Medtronic quick-set expired 06/2010
- one quarter full bottle of rubbing alcohol expired 05/2016
- one 22 g/1 inch BD angiocath IV catheter expired 10/2019
- one 18 g/1.16 inch BD insyte autoguard BC winged IV catheter expired 09/30/2020
- one silicone latex covered Foley catheter 24 fr 30 ml expired 10/12/2021
- one Dynarex IV administration set expired 01/27/2022
- one opened bottle Nutricia Pro-stat sugar free complete 30 fl oz bottle expired 03/03/2022
- one open tube of Zim's max freeze pro formula cold therapy cooling gel expired 06/2022
- one Medical Action Industries central line dressing tray with Tegaderm expired 06/30/2022
- one heparin lock flush solution expired 07/2022
- one Truecare IV administration set with GVS easydrop flow regulator expired 07/09/2022
- two Truecare IV administration set with GVS easydrop flow regulator expired 07/11/2022
- eight heparin lock flush solution expired 08/2022
- one opened heparin lock flush solution expired 08/2022
- three Truecare IV administration set with GVS easydrop flow regulator expired 08/02/2022
- one v.a.c. freedom 300 ml canister with gel expired 08/31/2022
On 09/16/22 at 08:30 a.m., the corporate RN stated it was the responsibility of the CMAs and nurses to dispose of expired medications and supplies. She stated there was no set schedule but they were expected to do it regularly.
On 09/16/22 at 9:44 a.m., the medication cart for center hall was observed. It had two loose pills in center of lower drawer.
On 09/16/22 at 10:40 a.m., the medication cart for south hall was observed. It had one loose pill in the left of the top drawer.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0801
(Tag F0801)
Could have caused harm · This affected multiple residents
Based on record review and interview, the facility failed to ensure the person designated to serve as the DM had a current certification.
The Resident Census and Conditions of Residents form documente...
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Based on record review and interview, the facility failed to ensure the person designated to serve as the DM had a current certification.
The Resident Census and Conditions of Residents form documented 53 residents who resided in the facility with two resident who received tube feedings.
Findings:
The Association of Nutrition & Foodservice Professionals website documented CDM CFPP credential read in part, .you will also need to maintain it by completing and reporting continuing education as well as paying the annual certification fee .Certificants must comply with all recertification requirements to maintain use of the credential .
On 09/15/22 at 10:10 a.m. the DM was asked if he was current with his dietary manager training. The DM stated he did not have a current certificate of training. He stated he let it lapse.
On 09/16/22 at 11:25 a.m., the DM presented a certificate for certified Dietary Manager, dated 10/11/14.
On 09/19/22 at 11:23 a.m., during a meeting with the administrator and the corporate director, the corporate director stated she was unaware of the requirement to maintain a CDM.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0804
(Tag F0804)
Could have caused harm · This affected multiple residents
Based on observation and interview, the facility failed to provide food which was palatable and at a safe and appetizing temperature.
The Resident Census and Conditions of Residents form identified 5...
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Based on observation and interview, the facility failed to provide food which was palatable and at a safe and appetizing temperature.
The Resident Census and Conditions of Residents form identified 53 residents who resided in the facility. The corporate director, documented the facility did not have any residents who were NPO.
Findings:
1. On 09/12/22 at 5:02 p.m., corn dogs were observed on the steam table. The corn dogs were observed to have been burnt and split open.
On 09/12/22 at 5:13 p.m., an observation was made of 13 meals in disposable boxes which were sitting on an open cart in the hall way. The other meals were observed in a hot box on the hall.
On 09/12/22 at 5:34 p.m., three meals were observed to have been brought out of the kitchen on an open cart and placed in the hall. One cover on one of the meals was observed to have not been on properly and the macaroni and cheese was not covered.
On 09/12/22 at 5:37 p.m., hospitality aide #1 was observed to place the tray in the warmer.
On 09/13/22 at 10:26 a.m., Res #23 stated the food was not good. She stated it was never hot and she preferred to have her food hot.
On 09/13/22 at 10:36 a.m., Res # 15 stated the food was terrible and cold most of the time.
On 09/13/22 at 10:54 a.m., Res # 51 stated the food was not so good and cold most of the time.
On 09/13/22 at 2:58 p.m., observed Res #32's noon meal still sitting on his overbed table. Res #32 stated the food was bad. He stated he could not eat it. He stated he had a couple of bites of the barbeque, tried the potato salad, and coleslaw, but could not eat it.
On 09/13/22 at 3:42 p.m., Res #31 stated they were served burnt corn dogs last night and he ate all of it he could.
On 09/15/22 at 10:26 a.m., during the resident council meeting, the residents stated the food was cold for all meals which were delivered to the resident rooms.
On 09/15/22 at 12:16 p.m., the hot cart was observed being taken to the hall along with a requested test tray.
On 09/15/22 at 12:47 p.m., after the last meal was served from the hot cart, the test tray was obtained. The temperature of the food obtained at 12:49 p.m. The chicken fried steak was 108 degrees F, mashed potatoes were 118.5 degrees F, and the green beans 108.9 degrees F. The chicken fry steak and potatoes with gravy were luke warm to taste, the green beans are cool to taste. The green beans and potatoes did not have any seasoning
On 09/15/22 at 5:49 p.m., the DM stated he only had a few resident who had told him they were tired of the same foods. He said he had been told the food was a little on the cooler side. He stated did not want residents to complain the food was cold.
2. Res #40 had diagnoses which included diabetes mellitus, nutritional anemia, and vascular dementia without behavioral disturbance.
A physician order, dated 08/05/22, documented the resident was to receive a puree diet with nectar thick liquids.
A five day assessment, dated 08/09/22, documented the resident was intact with cognition, required supervision with eating and extensive assistant with other ADLs. The assessment documented the resident had a mechanically altered diet.
A care plan, last reviewed 08/17/22, documented Res #40 required a therapeutic and mechanically altered diet related to diabetes.
On 09/13/22 at 9:44 a.m., Res #40 stated the food was [expletive deleted] even the hog wouldn't eat it. He stated he was not happy with the food.
3. Res #34 had diagnoses which included nutritional deficiency
An annual assessment, dated 07/24/22, documented the resident was severely impaired in cognition and required supervision to extensive assistance with ADLs. The assessment documented the resident received a mechanically altered diet.
On 09/13/22 at 3:47 p.m., a family member of Res #34 stated the food was pitiful. The family member stated they were very disappointed with the dietary department and a person not only experienced their meals with their taste, but with their eyes too. The family member stated everything was the same color and the residents received the same thing over and over.
On 09/14/22 at 6:00 p.m., Res #34 was observed sitting in her room in her wheel chair and her dinner was sitting on an overbed table and appeared untouched. When asked if she was going to eat, she stated she did not like the food.
4. Res #56 had diagnoses which included diabetes.
An admission assessment, dated 09/03/22, documented Res #56 was intact in cognition and required limited to total assistance with most ADLs.
On 09/13/22 at 2:51 p.m., Res #56 stated the food was terrible.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Food Safety
(Tag F0812)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure food was prepared, stored, and distributed in a sanitary manne...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure food was prepared, stored, and distributed in a sanitary manner.
The Resident Census and Conditions of Residents form documented 53 residents resided in the facility. The corporate director documented all residents receive food from the kitchen.
Findings:
1. On 09/12/22 at 5:13 p.m., CNA #4 was observed while delivering meals to resident rooms. CNA #4 was observed to use the bed controller to sit the head of the bed up, then returned to cart for another meal, placed a drink on the meal tray, and delivered the meal to another resident room. The CNA was observe to serve meals to five resident rooms without performing hand hygiene. At 5:18 p.m. CNA #4 was observed to shut a resident door, returned to the food cart, pour a cup of coffee, pulled up his pants, and then delivered another meal without performing hygiene. At 5:23 p.m., CNA #4 was observed to use his right hand and push a resident in a wheel chair while he delivered a meal tray to separate resident's room. He then went back to the meal cart and delivered another meal tray without performing hand hygiene.
On 09/12/22 at 5:41 p.m., hospitality aide #1 delivered a meal to a resident's room. She was then observed to return to the meal cart with hands in her pockets and moved a tray from the top of the cart, and some dirty drink cups off the top of the water fountain. She was then observed to enter a store room without performing hand hygiene.
On 09/12/22 at 5:48 p.m., CNA #4 helped a resident with the call light, moved an overbed table in the resident's room, then went back to food cart and delivered a meal to another resident room, sat down, and assisted the resident to eat. Hand hygiene was not observed.
On 09/15/22 at 12:18 p.m., CNA #2 was observed to pour several drinks while touching the rim of the glasses. She delivered several trays and did not use any hand hygiene.
On 09/13/22 at 12:26 p.m., hospitality aide #1 was observed to take a meal tray to a resident room, return to the hall cart for another meal tray, and delivered the tray to and resident room, touched and moved the resident's overbed table, returned back to cart for another tray, which she took to a third resident room. She was observed to then touch the door knob of room [ROOM NUMBER], then delivered meal to lobby and gave it to CNA #4. She was observed to touch a resident who was asleep on the couch. Hand hygiene was not observed during this observation.
On 09/13/22 at 12:32 p.m., the hospitality aide was instructed to use hand sanitizer by a staff member.
On 09/15/22 at 5:27 p.m., LPN #4 was asked when hand hygiene was appropriate to be used when passing meals. LPN #4 stated hand hygiene should be performed when passing trays after each room.
2. On 09/12/22 at 4:53 p.m., the initial tour of the kitchen was conducted. The hand washing sink was used at this time and was observed to be dirty with debris all over the sink.
On 09/12/22 at 5:02 p.m., debris was observed on the floor by the coffee pot and refrigerator. Three boxes of orange juice were observed sitting in the floor by the freezer. The label on the boxes documented to thaw at 38 degrees or cooler. At that time cook #1 was asked about the boxes of juice on the floor. [NAME] #1 stated they were thawing there from about noon. She then stated it should not be on the floor thawing.
On 09/12/22 at 5:06 p.m., dust was observed on the lower shelving of the prep tables.
On 09/12/22 at 5:08 p.m., the ice machine was checked by cook #1 with a white cloth. The drop cover was wiped and a visible pink slime was observed on the front of the ice shield. [NAME] #1 stated she did not know what the pink slime was or who cleaned the ice machine.
On 09/15/22 at 10:07 a.m., while washing hands at the hand washing sink, there was a slotted spoon on the hand washing sink under the paper towel holder. A glass with yellow liquid was observed on a shelf above the prep table. The shelving under the prep tables had been cleaned.
On 09/15/22 at 10:08 a.m. the DM stated the spoon should not have been on the hand washing sink and moved it to the dish room. He stated the glass was most likely a staff members and they should not have been drinking in the prep area.
On 09/15/22 at 10:14 a.m., the DM stated they did not have a cleaning schedule and they have been having a big turn over in staff.
On 09/15/22 at 5:49 p.m., the DM stated nothing should be thawing out of the refrigerator like the orange juice. He stated maintenance cleaned the ice machine every 30 days and wiped it down and every six months maintenance would take it apart and clean it. He stated sanitizer should be used between every tray when passing meals.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Medical Records
(Tag F0842)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure residents' medical records were complete, readily accessible...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure residents' medical records were complete, readily accessible, and systematically organized for three, (#8, 56, and #152) of 20 residents whose records were reviewed.
The Resident Census and Conditions of Residents form documented 53 resident resided in the facility.
Findings:
1. Resident #152 admitted to the facility on [DATE] with diagnoses including interstitial pulmonary disease, acute respiratory failure with hypercapnia, COPD, atherosclerotic heart disease, history of TIA and cerebral infarction, acute kidney failure, hydronephrosis with renal and ureteral calculus obstruction, muscle weakness, and dementia.
An LTC -admission Assessment/Observation Documentation form, dated 08/22/22, had no resident observations or assessments documented.
A MAR, dated 08/01/22 to 08/21/22, documented diclofenac 1% topical, apply two grams to affected area four times daily. There were no documented administrations of this medication.
A respiratory flowsheet, dated 08/01/22 to 08/31/22 was provided to surveyors on 09/16/22. It documented revefenacin 175 mcg nebulization daily. This medication was not documented to be administered on 08/23/22. The respiratory flowshet documented Brovana 15 mcg nebulization twice daily at 08:00 a.m. and 08:00 p.m. This medication was not documented to be administered on 08/22/22 for the p.m. dose and 08/23/22 for the a.m. or p.m. dose.
A TAR, dated 08/01/22 to 08/31/22 was provided to surveyors on 09/16/22. It documented to clean left heel blister with normal saline, apply skin prep twice per day. The 08/25/22 morning treatment was not documented as completed.
A MAR, dated 08/22/22 to 09/21/22, documented the facility was to administer gabapentin 60 mg two capsules at bedtime, meloxicam 15 mg one tablet every day, midodrine 10 mg three times daily, polyethylene glycol one packet two times daily, Senokot two tablets twice daily, tamsulosin 0.4 mg at bedtime, calcium carbonate one tablet twice daily, cholecalciferol 1000 units daily, finasteride 5 mg daily, folic acid 1 mg daily, Theragran-m one tablet daily, and thiamine 100 mg daily. There were no documented administrations for any of the above medications.
No vital signs or ADL care were documented from 08/22/22 to 08/25/22.
No progress notes or assessments were documented on 08/23/22 or 08/24/22.
A review of the resident's clinical records did not document an order for urinary catheter care or supplemental oxygen.
An admission MDS assessment, dated 08/25/22, documented the resident was severely cognitively impaired, required limited assistance of one staff for bed mobility, locomotion, dressing, eating, and personal hygiene; extensive assistance of two staff for transfers and toilet use; extensive assistance of one staff for bathing, had limited range of motion in both lower extremities, was always incontinent of bowel and bladder, had shortness of breath with exertion, when sitting, and when lying flat, received no medications, and received oxygen therapy.
On 09/15/22 at 10:15 a.m., corporate RN #1 stated there was no DON at the facility and she was the highest level nurse in the facility. She stated the only time she saw Res #152 was when she performed a COVID-19 test. She was provided with documentation from Res #152's medical record to review. She stated according to the documentation on the MAR the medications were not administered. She stated the ADON was supposed to be in charge along with the charge nurses. She stated the nurses should not have wasted their time writing a MAR as the green page on the carbon copy was a temporary MAR. She stated they should have completed the admission process and ensured everything was in place. She stated the white copy of the orders should have been sent to the pharmacy and she would check to see if his medications were ever sent. She stated Res #152 should have had a full assessment every shift since he was a skilled resident. She stated if the documentation was blank the care did not happen.
On 09/16/22, the facility provided additional documentation for Res #152's medical record. These included: a pharmacy drug order fill sheet which documented Res #152's blood thinner had been delivered to the facility on [DATE], an additional MAR, a progress note from the physician dated 08/23/22, and a progress note from the physician assistant dated 08/24/22.
On 09/19/22 at 10:24 a.m., the administrator stated he expected a new admission to have their documentation completed as soon as they enter the facility including a full head to toe assessment, orders entered, skin issues documented, and hospital discharge documentation reviewed as applicable. He stated he expected residents to be assessed and receive medications as ordered. He stated the facility has a morning meeting to discuss new admissions to ensure the process is followed. He was unsure if a record was kept of what was discussed during the morning meeting regarding Res #152 since the facility only sometimes kept written records of these meetings.
2. Resident #8 was admitted with diagnoses which included benign prostatic hyperplasia with lower urinary tract symptoms and urinary tract infection.
A care plan, dated 05/10/22, documented the resident had the potential for urinary complications related to having a suprapubic catheter. It documented a goal of the resident would not have signs and/or symptoms of infection or urinary complications with approaches to obtain this goal which included catheter care per protocol and to empty the leg bag every shift and as needed with intake and output documentation.
A physician's order, dated 05/11/22, documented to empty drainage bag and record urine output at the end of each shift and provide catheter care every shift.
The July 2022 paper TAR had blank documentation for six of the 93 opportunities to document catheter care. The TAR documented urinary output had not been recorded for 55 of 93 opportunities to document urinary output.
The August 2022 paper TAR had blank documentation for seven of the 93 opportunities to document catheter care. The TAR documented urinary output had not been recorded for 34 of the 93 opportunities to document urinary output.
The EHR documented eight entries of urinary output for the months of July 2022 and August 2022.
On 09/19/22 at 10:05 a.m., the resident was observed lying in bed with a suprapubic catheter attached to a urinary leg bag in place. There was no redness or drainage observed around the catheter entry site. Approximately 100 ml of clear yellow urine was observed in the urinary leg bag. At that time, the resident stated the staff provided catheter care and emptied the catheter bag every once in a while but not three times a day.
On 09/19/22 at 10:12 a.m., LPN #2 stated the CNA and/or the LPN working the floor was responsible to ensure tasks were completed and documented either on the paper TAR or the EHR. She confirmed documentation was missing for the dates in question and there was no way to know if care was provided on the dates and times in question.
On 09/19/22 at 10:15 a.m., the corporate RN was asked about the lack of documentation on the paper TAR and in the EHR. She stated catheter care and urinary output should have been documented in the EHR and on the TAR for the dates and times in question but it was not done.
3. Res #56 had diagnoses which included COPD, acute and chronic respiratory failure, acute kidney failure, and diabetes.
An admission order, dated 08/31/22, documented to change the urinary catheter once a month on the 21st.
An admission assessment for Res #56, dated 09/03/22, documented the resident was intact in cognition and had a urinary catheter. The care area assessment documented urinary incontinence and indwelling catheter triggered for care planning.
On 09/13/22 at 2:54 p.m., Res #56 was observed sitting in her room. Res #56 was observed to have an indwelling urinary catheter draining clear amber urine. The urinary catheter bag was observed to not have a privacy bag. At that time, Res #56 stated she had the catheter due to urinary incontinence. She stated for now it was her choice to keep the catheter as it took too long for staff to answer the call lights and she would have been soaking in urine all the time.
A review of the resident's care plan did not document a plan of care related to a indwelling urinary catheter.
A review of Res #56's MAR and TAR did not document any orders for urinary catheter care.
On 09/16/22 at 10:37 a.m., the ADON reviewed Res #56's clinical records and reported the records did not contain documentation Res #56 had any catheter care during her stay. The ADON stated she saw the catheter the previous evening as she was preparing the resident for a transfer.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Administration
(Tag F0835)
Could have caused harm · This affected most or all residents
Based on record review, observation, and interview, the facility failed to have an effective administration to use its resources effectively and efficiently to attain or maintain the highest practicab...
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Based on record review, observation, and interview, the facility failed to have an effective administration to use its resources effectively and efficiently to attain or maintain the highest practicable physical, mental, and psychosocial well-being of each resident. The facility failed to ensure:
a. residents were not in common areas of the facility while wearing hospital gowns instead of appropriate clothing and foot coverings.
b. grievances presented during resident council meetings were acted on or provide rationale as to why concerns could not be met.
c. advanced directives (Do Not Resuscitate) were completed to include the required signatures.
d. residents were free from neglect.
e. resident assessments accurately reflected the resident status.
f. a registered nurse reviewed, dated, signed, and transmitted the resident assessments to CMS when completed.
g. baseline care plans were intimated and to provide a copy of the care plan to residents and/or their representatives.
h. comprehensive care plans were developed which reflected the residents' current status.
i. ensure residents' care plans were reviewed and updated and failed to ensure the resident and/or representative participation in the care plan process.
j. to assess, monitor, and provide interventions for residents reviewed for quality of care.
k. resident's fall was investigated and steps to prevent recurrence of falls.
l. residents with an indwelling catheter received the appropriate care and services to prevent urinary tract infections.
m. respiratory orders were followed.
n. assess and monitor for pain every shift according to the plan of care.
o. the staff performed ongoing assessment and oversight of the resident after dialysis treatments.
p. to monitor blood pressures before administering medications which were ordered with blood pressure monitoring.
q. behaviors and side effects monitoring related to the administration of psychotropic medications were conducted.
r. a medication error rate below five percent.
s. residents were free of significant medication errors.
t. expired supplies and medications were disposed of.
u. the person designated to serve as the DM had a current certification.
v. a resident's nutritional preference was accommodated and provide substitutions for food dislikes.
w. food was provided which was palatable and at a safe and appetizing temperature.
x. food was prepared, stored, and distributed in a sanitary manner.
y. residents' medical records were complete, readily accessible, and systematically organized.
z. the facility employed the services of a qualified social worker on a full time basis.
The Resident Census and Conditions of Residents form documented 53 residents resided in the facility.
Findings:
On 09/14/22 at 2:28 p.m., the administrator stated the facility had 138 licensed beds. The administrator stated the facility did not have a qualified social worker on staff.
On 09/15/22 at 10:10 a.m., the corporate RN was shown the missing documentation on the July 2022 and August 2022 MAR. She stated the MAR should not have been blank and this has been a problem with the CMA staff for a while. She stated the facility not having a DON to monitor documentation has contributed to this problem.
On 09/15/22 at 10:15 a.m., corporate RN #1 stated there was no DON at the facility and she was the highest level nurse in the facility. She stated the only time she saw Res #152 was when she performed a COVID-19 test. She was provided with documentation from Res #152's medical record to review. She stated according to the documentation on the MAR the medications were not administered. She stated the ADON was supposed to be in charge along with the charge nurses. She stated the nurses should not have wasted their time writing a MAR as the green page on the carbon copy was a temporary MAR. She stated they should have completed the admission process and ensured everything was in place. She stated the white copy of the orders should have been sent to the pharmacy and she would check to see if his medications were ever sent. She stated Res #152 should have had a full assessment every shift since he was a skilled resident. She stated she did not perform an assessment on Res #152. She stated if the documentation was blank the care did not happen. She stated she was normally at the facility two days a week.
On 09/15/22 at 12:00 p.m., the administrator was shown the grievances on the resident council minutes. He stated he was present for the May 2022 and June 2022 resident council meetings. He was asked how he responded to grievances presented in the meetings. He stated he read the meeting minutes and tried to personally talk to the individual resident who voiced the concern about what could be done to resolve the grievance. The administrator denied having an official grievance process or having documentation of the interventions acted upon to resolve the residents' concerns. He stated he did not keep documentation of the rationale of how the grievances were or were not addressed.
On 09/15/22 at 12:47 p.m., the MDS coordinator reviewed Res #60's clinical records and stated the records did not document a baseline care plan was completed. The MDS coordinator stated when a resident was admitted and the initial assessment was done, the admission nurse should have completed a baseline care plan. She stated the facility needed to have someone to monitor this to ensure it was done. The MDS coordinator stated the resident or representative was to get a copy of the baseline care plan. She stated she was unaware the baseline care plan was to contain the physician orders, treatments, diet order, and therapy.
On 09/19/22 at 10:24 a.m., the administrator stated he expected a new admission to have their documentation completed as soon as they enter the facility including a full head to toe assessment, orders entered, skin issues documented, and hospital discharge documentation reviewed as applicable. He stated he expected residents to be assessed and receive medications as ordered. He stated the facility has a morning meeting to discuss new admissions to ensure the process is followed. He was unsure if a record was kept of what was discussed during the morning meetings.
CONCERN
(F)
Potential for Harm - no one hurt, but risky conditions existed
Social Worker
(Tag F0850)
Could have caused harm · This affected most or all residents
Based on record review and interview, the facility failed to employ the services of a qualified social worker on a full time basis.
The Resident Census and Conditions of Residents form documented 53 ...
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Based on record review and interview, the facility failed to employ the services of a qualified social worker on a full time basis.
The Resident Census and Conditions of Residents form documented 53 resident resided in the facility.
Findings:
On 09/12/22 the corporate director provided a copy of the work schedules of all departments in the facility for review. The work schedules did not document a social worker.
On 09/14/22 at 2:03 p.m., the SSD reported she was not a qualified social worker. The SSD stated she had been in the position since April of 2022.
On 09/14/22 at 2:28 p.m., the administrator stated the facility had 138 licensed beds. The administrator stated the facility did not have a qualified social worker on staff.
On 09/15/22 at 10:26 a.m., during the resident council meeting, residents in attendance reported they were not informed of physician appointments until shortly prior to the departure time. The residents stated they felt very rushed.