Ridgeland Nursing Center Inc

1516 Grays Highway, Ridgeland, SC 29936 (843) 726-5581
For profit - Limited Liability company 88 Beds ELIYAHU MIRLIS Data: November 2025 2 Immediate Jeopardy citations
Trust Grade
9/100
#170 of 186 in SC
Last Inspection: May 2025

Inspected within the last 6 months. Data reflects current conditions.

Overview

Ridgeland Nursing Center Inc has received a Trust Grade of F, indicating significant concerns and poor performance in providing care. It ranks #170 out of 186 nursing homes in South Carolina, placing it in the bottom half of facilities in the state and last in Beaufort County. The situation is worsening, with the number of health and safety issues increasing from 4 in 2024 to 9 in 2025. Staffing is a major weakness here, with a low rating of 1 out of 5 stars and a high turnover rate of 61%, which is concerning compared to the state average of 46%. There have been critical incidents, including a failure to maintain proper hydration for a resident, which tragically resulted in their death from dehydration, and issues with food safety, such as improper labeling and cooking temperatures, posing risks for foodborne illnesses. While the facility has some average quality measures, the overall performance raises serious red flags for families considering care options.

Trust Score
F
9/100
In South Carolina
#170/186
Bottom 9%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
4 → 9 violations
Staff Stability
⚠ Watch
61% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
✓ Good
$15,269 in fines. Lower than most South Carolina facilities. Relatively clean record.
Skilled Nurses
⚠ Watch
Each resident gets only 18 minutes of Registered Nurse (RN) attention daily — below average for South Carolina. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
21 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★☆☆☆☆
1.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★☆☆☆
2.0
Inspection Score
Stable
2024: 4 issues
2025: 9 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below South Carolina average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 61%

15pts above South Carolina avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $15,269

Below median ($33,413)

Minor penalties assessed

Chain: ELIYAHU MIRLIS

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (61%)

13 points above South Carolina average of 48%

The Ugly 21 deficiencies on record

2 life-threatening
May 2025 9 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0563 (Tag F0563)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and interviews, the facility failed to allow family visitation for one of one resident (Res...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observations and interviews, the facility failed to allow family visitation for one of one resident (Resident (R) 38). This failure violated R38's right as a resident of the facility and had the potential to violate the rights of 83 residents that lived in the facility. Findings include: Review of R38's admission Record located in the electronic medical record (EMR) under the Profile tab revealed R38 was admitted to the facility on [DATE]. Review of R38's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 04/22/25, located in the EMR under the MDS tab, revealed a Brief Interview for Mental Status (BIMS) score of five out of 15 which indicated the resident was severely cognitively impaired. During observation of the facility entrance on 05/21/25 at 12:40 PM, a sign was posted that read, ATTENTION! ATTENTION! VISITING HOURS: 7 AM - 7 PM, NO RE-ENTRY AFTER 7 PM. CALL [Phone number] FOR AUTHORIZED RE-ENTRY. During an interview on 05/21/25 at 12:33 PM, the Receptionist stated the facility had a visitor's policy of 7:00 AM to 7:00 PM with no re-entry to the facility after 7:00 PM without authorized entry. She stated she usually left the building between 4:30 PM - 5:00 PM. During an interview on 05/21/25 at 12:45 PM, the Administrator stated the facility had a visitor's sign posted at the front door of the facility restricting visitors to 7:00 AM to 7:00 PM unless authorized to re- enter the building. During an observation on 05/21/25 at 3:30 PM, the phone number listed on the posted sign for visiting hours located by the front door entrance was called. The phone number was answered by the facility receptionist. During an interview on 05/21/25 at 11:30 AM, Family (F) 4 stated during a recent visit with R38, she requested some food items from a nearby grocery store. F4 stated he left the facility to go to the grocery store and when he returned at 7:10 PM, he was denied re-entry by a staff member (name unknown). He stated the staff member said she would deliver the food items to R38 but could not allow him to come inside as instructed by the Administrator. F4 also stated he worked during the week and got off work too late to visit R38, because the posting at the front door to the facility stated he must have authorization to enter the facility after 7:00 PM. He stated he called the phone number listed on the posted sign multiple times, but no one answered the phone. He stated he also called to speak to R38 during business hours and was transferred to the charge nurse for R38. He stated most of the time, a nurse would not answer his calls but if a charge nurse answered, he was told the batteries for the portable phones were not charged and they could not take the phone to her room. During an observation on 05/22/25 at 7:10 PM, 7:30 PM, and 7:45 PM, the phone number listed on the posted sign for visiting hours located by the front door entrance was called. The phone number was not answered by a staff member or by an answering service and had no voice mail service. During an interview on 05/23/25 at 4:15 PM, the Director of Nursing (DON) stated visiting hours for the facility were from 7:00 AM to 7:00 PM as posted at the front door entrance. She also stated that visitors could call the listed phone number for authorized re-entry to the facility. She stated the phone number was answered by the nursing staff and that they have portable telephones that could be answered from anywhere in the facility and that were used by residents needing to receive phone calls from family members. She stated she never called the phone number to audit the phone was answered by the nursing staff during business hours or after business hours. During an interview on 05/23/25 at 4:30 PM, the Administrator stated the visiting hours posting located at the front door entrance indicated visiting hours to be 7:00 AM - 7:00 PM but she said family members could call the phone number listed at any time and be allowed entrance to the facility. She stated that she was not sure where the phone number was routed in the facility, but the nursing staff were responsible for answering the phone after business hours. The surveyor informed the administrator that the phone number was answered by the receptionist at 3:30 PM but was not answered on three subsequent calls after 7:00 PM. The Administrator was asked if she ever audited the phone number to verify staff members answering the phone number after 7:00 PM. She replied she had never called the phone number after business hours and was not aware that the phone number was unanswered. She stated her expectation was for the phone to be answered by the nursing staff after hours but that sometimes they were too busy to answer the phone.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

Based on review of the facility policy, observations and interviews, the facility failed to ensure residents' equipment was kept clean and blinds were in good working order for two of two residents (R...

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Based on review of the facility policy, observations and interviews, the facility failed to ensure residents' equipment was kept clean and blinds were in good working order for two of two residents (Residents (R) 47, and R72) reviewed for the environment of 21 sample residents. Specifically, R47's bedside fall mats were observed with a dry brown substance, and R72's window blinds were in disrepair. This failure had the potential to not support the residents' right to a safe, clean, comfortable, and homelike environment. Findings Include: Review of the facility's policy titled, Cleaning and Disinfection of Resident-Care Items and Equipment dated 12/08, revealed Resident-care equipment, including reusable items and durable medical equipment will be cleaned and disinfected according to current CDC [Centers for Disease Control and Prevention] recommendations for disinfection and the OSHA [Occupational Safety and Health Administration] Bloodborne Pathogens Standard. 1. During observations conducted on 05/21/25 at 10:29 AM, 05/22/25 at 9:09 AM, and 05/23/25 at 10:00 AM, R47's fall mats, located on the floor next to the resident's bed, had dried brown colored substance splattered on the mats. During an interview on 05/23/25 at 10:02 AM, Housekeeper (Hskp) 1 was asked who was responsible for ensuring the resident's bedside equipment was kept clean from spills. Hskp1 stated that the nurse aides were responsible for keeping the bedside equipment clean. During an interview on 05/23/25 at 10:03 AM, Certified Nursing Assistant (CNA) 1 was asked who was responsible for ensuring the resident's bedside equipment was kept clean from spills. CNA1 responded that they (CNAs) did it, or they could contact housekeeping to assist. During an interview on 05/23/25 at 10:09 AM, the Assistant Director of Nursing (ADON) confirmed R47's fall mats were soiled, and the expectation would be that the staff would clean any spills right away. During an interview on 05/23/25 at 12:19 PM, the Director of Nursing (DON)was questioned what her expectations were related to keeping resident's bedside equipment, such as the floor fall mats. The DON responded that housekeeping was responsible for cleaning the floor fall mats and would have expected that staff would do a check and cleaning throughout their shifts for soiled equipment. 2. During observations conducted on 05/21/25 at 10:46 AM, 05/22/25 at 1:30 PM, and 05/23/25 at 9:50 AM, the window blinds in R72's room appeared to be bent and not in good working order. During an observation and interview on 05/23/25 at 9:50 AM, the window in R72's room had been opened allowing the fully extended window blinds to flap in the wind. R72 was asked if he would like the window blind raised so it would stop flapping in the wind. R72 shook his head to indicate yes. CNA2 was asked to raise the window blinds in R72's room to stop the flapping of the blind. CNA2 tried to raise the window blinds but the bent slats of the blinds would not allow her to raise the blinds, and the center of the blinds appeared to fall from the middle of the blind support. During an interview on 05/23/25 at 4:30 PM, the Administrator stated she was not aware that the window blinds were not in good working order and that the maintenance department staff was responsible for making sure the window blinds in each resident room were in good working order. She stated she had not visually seen the window blinds and did not ensure the maintenance department staff consistently monitored the condition of the window blinds. She stated a staff member (name unknown) had reported the broken window blinds in R72's room and that it had been repaired on 05/23/25.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policy, record reviews and interviews, the facility failed to report an allegation of resident-t...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policy, record reviews and interviews, the facility failed to report an allegation of resident-to-resident abuse for two of three residents (Resident (R) 28 and R35) reviewed for abuse out of 21 sampled residents. This had the potential to affect all residents who received care. Findings include: Review of the facility's undated policy titled, Abuse Prevention Policy and Procedure, revealed once a complaint or situation is identified involving alleged mistreatment, neglect, exploitation, or abuse, including injuries of unknown source and misappropriation of resident property the incident will be immediately reported. If the event that caused the allegation involves abuse or results in serious bodily injury, the report must be made within two hours to the Administrator, Director of Nursing, Physician and Medical Director, and SC-DHEC (South Carolina Department of Health and Environmental Control). Review of R28's Face Sheet located in the electronic medical record (EMR) under the Profile tab revealed the resident was re-admitted to the facility on [DATE] with diagnoses which included chronic obstructive pulmonary disease (COPD). Review of R28's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/01/25 and located in the resident's EMR under the MDS tab revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R28 was cognitively intact. Review of R28's Nurse's Note, dated 11/23/24 at 10:54 PM located in the EMR under the ''Notes'' tab, written by Licensed Practical Nurse (LPN) 3 revealed, Resident was throwing punches with another resident. During an interview on 05/22/25 at 3:15 PM, R28 stated R35 accused him of taking his money so he hit him in his d*** face. He said the staff broke it up and separated them. He said when the staff asked him about what happened that he told the staff he hit the other resident. Review of R35's Face Sheet located in the EMR under the Profile tab revealed the resident was re-admitted to the facility on [DATE] with diagnoses which included major depressive disorder. Review of R35's quarterly MDS with an ARD of 03/13/25 and located in the resident's EMR under the MDS tab revealed a BIMS score of 12 out of 15 which indicated R35 was moderately cognitively impaired. During an interview on 05/22/25 at 3:00 PM, R35 stated on 11/23/24, R28 wanted to borrow a dollar from him and then he rolled off. R35 stated then he wheeled forward and they hooked up. He said that meant they started fighting. He stated R28 hit him in the face, and then the staff stepped in and broke it up. He stated he was not afraid, and it hasn't happened again. Review of Facility Reportable Logs, from May 2024 to May 2025, revealed the incident that occurred on 11/23/24 was never reported to the state survey agency. During an interview on 05/23/25 at 2:14 PM, the Director of Nursing (DON) stated they did not suspect abuse and that was why it was not reported within two hours. She said she interviewed the residents the following day and neither told her that R28 hit R35. She confirmed she did not interview the resident within two hours, and did not report it.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policy, record reviews and interviews, the facility failed to investigate an allegation of resid...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the facility policy, record reviews and interviews, the facility failed to investigate an allegation of resident-to-resident abuse for two of three residents (Resident (R) 28 and R35) reviewed for abuse out of 21 sampled residents. This had the potential to affect all residents who received care. Findings include: Review of the facility's undated policy titled, Abuse Prevention Policy and Procedure revealed, once a complaint or situation is identified involving alleged mistreatment, neglect, or abuse, including injuries of unknown source and misappropriation of resident property, the following investigation and reporting procedures will be followed: I. The description of the alleged complaint is written on the investigation form. Any physical evidence and description of emotional state will be documented. 2. Information gathering - The following information will be gathered: Who did it? (who is the suspect); Who did they do it to? (who is the resident); What happened? (be specific about the event that occurred); When did it happen? (be as specific as you can with date and time it occurred); Where it happened? (the residents room, bathroom, dining room, etc.); Why? (or any extenuating circumstances that you might have information about. For example, the resident became very combative and was hitting at the aide and the aide hit back). 3. Interviews will be conducted of all pertinent parties. Written signed statements from any involved parties will be obtained and notarized, if possible. Statements will be gathered from the suspect, person making accusations, resident involved, reliable residents who may have witnessed the incident, and any other persons who may have some information. 4. Past performances and/or previous incidents of involved parties will be evaluated. 5. All investigative information will be kept on file in a secure location. All information gathered is confidential in nature. Review of R28's Face Sheet located in the electronic medical record (EMR) under the Profile tab revealed the resident was re-admitted to the facility on [DATE] with diagnoses which included chronic obstructive pulmonary disease (COPD). Review of R28's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/01/25 and located in the resident's EMR under the MDS tab revealed a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated R28 was cognitively intact. Review of R28's Nurse's Note, dated 11/23/24 at 10:54 PM, located in the EMR under the Notes'' tab, written by Licensed Practical Nurse (LPN) 3, revealed Resident was throwing punches with another resident. During an interview on 05/22/25 at 3:15 PM, R28 said R35 accused him of taking his money so he hit him in his d*** face. He said the staff broke it up and separated them. He said when the staff asked him about what happened that he told the staff he hit the other resident. Review of R35's Face Sheet located in the EMR under the Profile tab revealed the resident was re-admitted to the facility on [DATE] with diagnoses which included major depressive disorder. Review of R35's quarterly MDS with an ARD of 03/13/25 and located in the resident's EMR under the MDS tab revealed a BIMS score of 12 out of 15 which indicated R35 was moderately cognitively impaired. During an interview on 05/22/25 at 3:00 PM, R35 said on 11/23/24, R28 wanted to borrow a dollar from him and then he rolled off. R35 stated then he wheeled forward and they hooked up. He said that meant they started fighting. He stated R28 hit him in the face, and then the staff stepped in and broke it up. He stated he was not afraid, and it hasn't happened again. During an interview on 05/23/25 at 2:14 PM, the Director of Nursing (DON) stated they did not suspect abuse and that was why it was not investigated.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0628 (Tag F0628)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a written transfer notice that contained all required inform...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review and interview, the facility failed to ensure a written transfer notice that contained all required information was provided for two of five residents and/or their representatives (Resident (R) 11 and R39) reviewed for hospital transfer out of 21 sample residents. This failure had the potential to affect the residents and their Resident Representative (RP) by not having the knowledge of where and why a resident was transferred and/or how to appeal the transfer, if desired. Findings include: 1. Review of R11's admission Record located in the Profile tab of the electronic medical record (EMR) revealed he was admitted to the facility on [DATE] with diagnoses including intellectual disabilities. Review of R11's quarterly Minimum Data Set (MDS) located under the MDS tab of the EMR and with an Assessment Reference Date (ARD) of 04/24/25, revealed he had a Brief Interview for Mental Status (BIMS) score of 13 out of 15, which indicated R11 was cognitively intact. Review of the R11's Evaluations tab, Documents tab, and Progress Notes tab of the EMR did not reveal evidence that a written notice of transfer was provided to R11 or their RP after a facility-initiated transfer to the hospital on [DATE]. 2. Review of R39's admission Record located in the Profile tab of the EMR revealed he was admitted to the facility on [DATE] with diagnoses including major depressive disorder. Review of R39's quarterly MDS located under the MDS tab of the EMR and with an ARD of 02/06/25 revealed he had a BIMS score of 11 out of 15, which indicated R39 was moderately cognitively impaired. Review of the R39's Evaluations tab, Documents tab, and Progress Notes tab of the EMR did not reveal evidence that a written notice of transfer was provided to R39 or their RP after a facility-initiated transfer to the hospital on [DATE] and 07/27/24. During an interview on 05/22/25 at 2:19 PM, the Administrator stated the facility has not been sending out a transfer notice anytime a resident was discharged from the facility. She said she was unaware they were supposed to.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and interviews, the facility failed to ensure there was an active physician ' s order for ox...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and interviews, the facility failed to ensure there was an active physician ' s order for oxygen administration for one of one residents reviewed, (Resident (R) 12) reviewed for oxygen administration of 21 sample residents. This failure had the potential for residents to receive increased oxygen causing hyperoxia (cells, tissues and organs are exposed to an excess supply of oxygen). Findings include: Review of R12's admission Record, located in the Profile tab of the electronic medical record (EMR) revealed he was admitted to the facility on [DATE] with diagnoses including intellectual disabilities. Review of R12's quarterly Minimum Data Set (MDS) located under the MDS tab of the EMR with an Assessment Reference Date (ARD) of 02/13/25, revealed a Brief Interview for Mental Status (BIMS) assessment could not be completed. Review of R12's Care Plan located under the Care Plan tab of the EMR, dated 03/31/25, revealed the resident was on continuous oxygen therapy. Review of R12's Physician Orders located under the Orders tab in the EMR, dated 07/21/23, revealed no current order for oxygen. During observations on 05/21/25 at 4:35 PM, 05/22/25 at 3:15 PM, and 05/23/25 at 10:33 AM the resident was lying in bed using a nasal cannula and the oxygen cannister was set at two LPM (liters per minute). During an observation and interview on 05/23/25 at 10:33 AM, Licensed Practical Nurse (LPN) 2 observed R12 in bed with nasal cannula on at two LPM. She stated R12's oxygen order was two liters continuously. She said she had not looked at the order in a while, but she was sure she had seen one. She stated staff should be looking at the order every time they were checking the resident's oxygen saturation and flow. During an interview on 05/23/25 at 12:06 PM, the Nurse Practitioner (NP) said R12's order for oxygen was discontinued and he should not be receiving continuous oxygen. She said she was unaware that staff were still administering. She said she would have expected staff to discontinue the order and stop administering it to R12. During an interview on 05/23/25 at 4:15 PM, the Director of Nursing (DON) said nursing staff should be looking at the physician orders each time they assessed the resident to ensure the correct liters and oxygen saturations. She stated she also expected staff to stop administering oxygen after an order to discontinue it.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and interviews, the facility failed to ensure residents received alternative measures prior ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, observation and interviews, the facility failed to ensure residents received alternative measures prior to the installation of side rails and that assessments were completed for the risk of entrapment for one of two residents (Resident (R) 12) reviewed for side rails out of 21 sample residents. The lack of alternate side rail measures and proper assessment could lead to potential restraint or side rail entrapment. Findings include: Review of R12's admission Record located in the Profile tab of the electronic medical record (EMR), revealed he was admitted to the facility on [DATE] with diagnoses including intellectual disabilities. Review of R12's quarterly Minimum Data Set (MDS) located under the MDS tab of the EMR with an Assessment Reference Date (ARD) of 02/13/25, revealed a Brief Interview for Mental Status (BIMS) assessment could not be completed. Review of R12's Care Plan, located under the Care Plan tab of the EMR and dated 03/31/24, revealed The resident was at risk for ADL [activities of daily living] decline. Interventions in place were bilateral siderail per family request. Review of R12's Physician Orders, located under the Orders tab in the EMR and dated 05/22/25, revealed, no order for siderail use. Review of R12's Siderail Assist Device, located under the Observations tab in the EMR and dated 05/20/25, revealed no evidence of alternates explored or an assessment of the risk for entrapment. During observations on 05/22/25 at 3:15 PM and 05/23/25 at 10:33 AM, the resident was lying in bed with head of bed upright, full side rails up on both sides. During an interview on 05/22/25 2:38 PM, the MDS Coordinator (MDSC) stated she completed R12's side rail assessment. She stated they were not exploring alternates prior to side rail use or assessing for risk of entrapment. She said the facility was unaware of these requirements. During an interview on 05/23/25 at 4:15 PM, the Director of Nursing (DON) said upon siderail use staff completed a side rail assessment and they got signed consent. The DON stated they were not exploring alternatives or assessing for entrapment.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0883 (Tag F0883)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, the facility failed to ensure that residents were offered and re...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, the facility failed to ensure that residents were offered and received the pneumonia vaccinations for two of five residents (Resident (R) 45 and R57) reviewed for immunization of 21 sample residents. This places residents at an increased risk of complications related to pneumonia. Findings Include: Review of the facility's policy titled, Immunizations-Pneumococcal Vaccination (PPV), dated 06/19, revealed the facility will follow current recommended practice guidelines for the pneumococcal vaccination. Residents will be offered the pneumococcal vaccination as appropriate. 1. Review of R45's undated admission Record located in the electronic medical record (EMR) under the Profile tab, indicated that R45 was admitted to the facility on [DATE] with diagnoses including metabolic encephalopathy, diabetes, and chronic kidney disease. Review of R45's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 05/01/25, located in the EMR under the MDS tab, revealed a Brief Interview for Mental Status (BIMS) score was four out of 15 which indicated the resident was severely cognitively impaired. Additionally, it was indicated under the Pneumococcal Vaccine section that the resident's Pneumococcal vaccination was not up to date, and the reason selected was it was not offered. Review of R45's Immunization Record located in the EMR under the Immunization tab, revealed R45 had not received or been offered the pneumococcal immunization. 2. Review of R57's undated admission Record located in the EMR under the Profile tab, indicates that R57 was admitted to the facility on [DATE], with diagnoses including cerebral infarction, hemiplegia and hemiparesis affecting left non-dominant side, and hypertension. Review of R57's quarterly MDS with an ARD date of 01/23/25, located in the EMR under the MDS tab, revealed a BIMS score of 15 out of 15 which indicated the resident was cognitively intact. The MDS indicated that R57's pneumococcal vaccination was up to date, although there was no additional documentation provided. Review of R57's Immunization Record located in the EMR under the Immunization tab, revealed R57 had not received or been offered the pneumococcal immunization. During an interview conducted on 05/22/25 at 12:16 PM, the Director of Nursing (DON) confirmed that R45 and R57 had not received or been offered the pneumococcal vaccination. DON stated R45's resident representative was called on 05/21/25 at 4:29 PM to obtain consent on behalf of R45 to receive the pneumococcal vaccination. The DON stated, additionally R57 was offered and accepted the pneumococcal vaccination on 05/21/25 at 5:32 PM. DON added that R45 and R57 were offered the vaccinations, and they had gone back and forth on whether they wanted the vaccinations, but the DON had no evidence to corroborate this statement. DON stated she would expect the Infection Preventionist (IP) to offer the vaccinations to residents and/or resident representatives and to document any refusal of the vaccinations.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation and interviews, the facility failed to label and date all food stored in the walk-in cooler and ensure food was cooked at the proper temperature prior to service with the potentia...

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Based on observation and interviews, the facility failed to label and date all food stored in the walk-in cooler and ensure food was cooked at the proper temperature prior to service with the potential to affect 79 of 83 residents who consumed food prepared from the facility's kitchen. This failure had the potential to lead to food borne illnesses. Findings include: During initial observation of the kitchen and interview on 05/21/25 at 9:45 AM with the Dietary Manager (DM), the walk-in refrigerator revealed a container of leftover meat that he could not identify; not labeled or dated. A box of sausage links in the walk-in refrigerator was opened and sausage links wrapped in aluminum foil were not labeled or dated. The walk-in refrigerator also contained a half full pitcher with the appearance of orange juice/pulp that separated from the water content with no label or date. The DM said, oh we don't serve from a pitcher anyway, we use the juice dispenser. The walk-in cooler also contained an opened package of cheese, not labeled, or dated. The prepared cups of tea did not have lids that properly fit the cups, and the DM did not know what happened to the correct lids for the serving cups. During observation and interview on 05/23/25 at 12:10 PM, the Dietary Manager (DM) utilized a digital thermometer to check the food temperature of the meat patties being served. It was found to be at a temperature of 126 degrees Fahrenheit (F). He stated he had checked the temperature before serving the meat and determined it was not at the proper temperature, so he removed a portion of the meat patties and placed them back in the oven to increase the temperature. However, he continued to serve some of the meat patties at an unacceptable safe temperature for meat patties. A re-check of the meat patties temperature at 12:20 PM indicated the temperature was 155 degrees and appeared to be crisp and dry. During an interview on 05/23/25 at 1:00 PM, the DM stated that he was aware that re-heating the meat patties had caused them to be dry and tough and should have been prepared to the proper temperature initially, before serving the residents. The DM stated his expectation was for the temperature to be 165 degrees F with a holding temperature of 135 degrees F.
May 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review and facility policy review, the facility failed to develop and implement a comprehensive pers...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record review and facility policy review, the facility failed to develop and implement a comprehensive person-centered Care Plan for Resident (R)1, for 1 of 3 residents. Findings include: Review of the facility's policy titled, Care Plan - Comprehensive, dated effective 09/01/22, revealed in the policy section, the facility's Care Planning/Interdisciplinary Team, in coordination with the resident, his/her family or representative (sponsor) develops and maintain a comprehensive care plan for each resident that identifies the highest level of functioning the resident may be expected to attain . Procedure: 5. The resident's comprehensive care plan is developed within seven (7) days of the completion of the resident's comprehensive assessment [Minimal Data Set] (MDS). Review of the clinical record revealed R1 was admitted to the facility on [DATE], with diagnoses including but not limited to: Acute Duodenal Ulcer with Perforation, Hypertension, Hyperlipidemia, Posthemorrhagic Anemia, Hypothyroidism, Acute Metabolic Acidosis, Magnesium Deficiency, Depression, Assistance for Daily Care, Gastrointestinal Bleeding, Acute Kidney Disease with Renal Dialysis, Acute Embolism, and Thrombosis. Review of R1's admission Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 04/03/24, revealed R1 was assessed with a Brief Interview for Mental Status (BIMS) score of 15 out of 15 which indicated no cognitive impairment. Further review of the MDS revealed R1 was assessed as requiring extended or total assistance for all Activities of Daily Living (ADLs). Review of R1's medication list revealed they were ordered Apixaban (an anticoagulant) five milligrams (5mg) to be taken one (1) tablet by mouth two (2) times a day for Acute Deep Vein Thrombosis and Pulmonary Embolism. It placed the resident at an increased risk for bleeding. Review of R1's Care Plan, dated 05/15/24, revealed there was no Care Plan related to identifying the potential risk for accidents, skin condition or increased bleeding related to anticoagulant therapy. During an interview on 05/15/24 at 11:15 AM, R1 recalled on 04/11/24 he/she was transferred with the assistance of two (2) staff, who transferred him/her to the wheelchair, when one (1) of the staff said the resident's leg was bleeding. R1 stated they caught their left lower outer leg on the wheelchair and required treatment at the hospital where they stitched the wound with eight (8) stitches. During an interview on 05/16/24 at 12:27 PM, the MDS Coordinator stated they were very behind on the Comprehensive Care Plans dating back to 01/2024. The MDS Coordinator stated they worked as the only person in the facility that knew MDSs and that all Care Plan development and revisions have been designated as their responsibility. The MDS Coordinator concluded the facility did not have a process in place for each discipline to revise any Care Plans after the Interdisciplinary Team met and identified a need for a Care Plan development or revision. During an interview on 05/16/24 at 1:00 PM, the Administrator revealed the MDS staff was responsible for the Care Plan process. The Administrator stated that a Performance Improvement Plan was initiated in January 2024. This utilized a consulting agency for MDS. The Administrator stated the consulting agency had been in the facility for a month in January 2024 to assist with training and educating with the new MDS Coordinator on the MDS process. The Administrator's concern was that the Care Plans had been behind before he/she became the Administrator in 2022 and the new MDS Coordinator was working to update all MDS assessments in the facility.
Mar 2024 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and review of the Resident Assessment Instrument (RAI) Manual, the facility failed to ensure ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interview, and review of the Resident Assessment Instrument (RAI) Manual, the facility failed to ensure that 1 resident (Resident (R)79) out of 23 sampled residents had an accurate Minimum Data Set (MDS) assessment. Findings include: Review of the RAI Manual, dated 10/01/23, indicated, . information obtained should cover the same observation period as specified by the MDS items on the assessment and should be validated for accuracy (what the resident's actual status was during that observation period) by the IDT [Inter-Disciplinary Team] completing the assessment . Review of R79's electronic medical record (EMR) undated, admission Record, located under the Profile tab, indicated R79 was admitted to the facility on [DATE] with diagnoses that included but was not limited to: malignant neoplasm of colon, intellectual disabilities, and severe protein calorie malnutrition. Review of R79's admission MDS located in the EMR under the MDS tab with an Assessment Reference Date (ARD) of 01/22/24 indicated that R79 had a feeding tube. Section K of the MDS documented that R79 did not have a feeding tube upon admission but had a feeding tube after admission. During an interview with the Minimum Data Set Coordinator (MDSC) on 03/21/24 at 11:31 AM the MDSC confirmed The assessment was wrong. R79 does not have a feeding tube. During an interview on 03/22/24 at 12:22 PM, the Director of Nursing (DON) revealed My expectation is that all assessments are to be accurate. R79 never had a feeding tube.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0700 (Tag F0700)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of facility policy, the facility failed to assess a resident for the ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation, interview, record review, and review of facility policy, the facility failed to assess a resident for the use of side rails on the bed, including a review of risks and potential entrapment; or obtained informed consent for the use of side rails from the resident and/or the resident representative to ensure the appropriate use of side rails for 1 resident (Resident (R)47) out of 23 sampled residents. Findings include: Review of the facility's policy titled, Bed Rail Policy and Procedure dated June 2023 indicated, . The Agency's Administrator and Clinical Leadership will be responsible for ensuring the completion of individual bed rail assessments on a regular basis. Bed rail assessments will include analysis and determination of potential alternatives to use. When bed rails are deemed necessary and appropriate, the Agency will provide education to the client and/or their personal representative pertaining to the risks and benefits of bed rail use. During an observation on 03/20/24 at 11:15 AM and on 03/21/24 at 2:28 PM, revealed R47 was in bed with one-quarter side rails up on both sides of the bed. During an interview on 3/21/24 at 2:28 PM, Certified Nurse Assistant (CNA)1 confirmed R47 used one-quarter side rails when in bed. Review of R47's Face Sheet in the electronic medical record (EMR) under the Profile tab indicated R47 was admitted to the facility on [DATE] with diagnoses including but not limited to: cerebral infarction, hemiplegia and hemiparesis following nontraumatic subarachnoid hemorrhage affecting right dominant side, and dementia. Review of R47's quarterly Minimum Data Set (MDS) with an Assessment Reference Date (ARD) of 02/24/24 revealed R47 was not able to complete a Brief Interview for Mental Status (BIMS) due to resident is rarely/never understood. Further review of the MDS did not indicate the use of side rails. Review of R47's Physician Orders in the EMR under the Orders tab did not reveal an order for the use of the side rails. Review of the EMR revealed no evidence that the resident was assessed for the use of the side rails. There was no evidence that either R47 or their representative gave informed consent after being provided with the risks and the benefits of the side rail use. There was no documentation of any attempts to use other devices prior to R47 having side rails on the bed. During an interview on 03/21/24 at 2:48 PM, the Director of Nursing (DON) confirmed that R47 was not supposed to have side rails on his bed since R47 had not been assessed for the use of side rails.
Jan 2024 1 deficiency
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Investigate Abuse (Tag F0610)

Could have caused harm · This affected 1 resident

Based on interviews, record review, and facility policy review, the facility failed to obtain statements from all parties involved for 1 of 3 sampled residents reviewed for abuse. Findings include: R...

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Based on interviews, record review, and facility policy review, the facility failed to obtain statements from all parties involved for 1 of 3 sampled residents reviewed for abuse. Findings include: Review of the facility's undated policy titled, Abuse Prevention Policy and Procedure revealed, It is the intent of this facility to actively preserve each resident's right to be free from mistreatment, neglect, abuse, exploitation or misappropriation of resident property. We believe that each resident has the right to be free from verbal, sexual, physical and mental abuse, corporal punishment and involuntary seclusion. The purpose of these identified procedures is to assure that we are doing all that is within our control to create a standard of intolerance and to prevent any occurrences of any form of mistreatment, neglect, abuse, exploitation or misappropriation of any resident and or their property. The procedures herein establish standards of practice for screening and training employees, protection of residents and for prevention, identification, investigation and reporting of abuse, neglect, exploitation, mistreatment, and misappropriation of property. The policy specified, Whenever a resident, family member, or anyone else makes a complaint on behalf of the resident that alleges abuse, corporal punishment, involuntary seclusion neglect, mistreatment, misappropriation of resident property, or exploitation has occurred, the procedures listed in this policy will be adhered to. The section of the policy labeled, 6. Investigation, revealed, 3. Interviews will be conducted of all pertinent parties. Written signed statements from any involved parties will be obtained and notarized, if possible. Statements will be gathered from the suspect, person making accusations, resident involved, reliable residents who may have witnessed the incident, and any other persons who may have some information. Review of Resident (R)2's admission Record revealed the facility admitted the resident on 01/17/19, with diagnoses including but not limited to: polyosteoarthritis, muscle weakness, abnormalities of gait and mobility, venous thrombosis and embolism, difficulty walking, and dementia. Review of the facility's five-day report, signed by the Administrator and dated 08/02/23, revealed an x-ray completed on 07/27/23 which revealed the resident had a right femur fracture. Per the report, R2 was bed bound and did not move themselves in bed without assistance. The report specified, the resident first reported right knee pain on 07/20/23 to their spouse, who then informed a nurse. Upon assessment, the nurse found an area of discoloration on the resident's right leg. The report indicated the resident continued to experience pain, so an x-ray was completed on 07/27/23. The report revealed there were no reports from the Certified Nursing Assistant (CNA) staff that anything abnormal occurred during transfers and no reports of pain after a transfer. Per the report, at the time of the initial complaint of pain, the resident had only been out of bed once on 07/19/23 to attend a beauty shop appointment. The report specified the resident weighed 217 pounds and required staff to use a mechanical lift for transfers. The report revealed, the Administrator and Director of Nursing (DON) assumed the fracture occurred when staff transferred the resident on 07/19/23 so the resident could attend a beauty shop appointment. The report revealed the resident was susceptible to bone injury due to diagnoses of polyosteoarthritis and muscle weakness, Per the report, no abuse or neglect was suspected, and staff were educated on appropriate and safe mechanical lift transfers. A review of the facility's investigation revealed no evidence to indicate there were statements from the resident or staff who cared for the resident at the time the resident was found to have a fracture. During an interview on 01/06/24 at 2:16 PM, the Director of Nursing (DON) acknowledged she remembered R2 sustained a fracture around the time staff got the resident out of bed for a beauty shop appointment. The DON stated R2 only liked to get out of bed to go the beauty shop. The DON further stated she interviewed staff about how the fracture could have occurred but was unable to recall who she interviewed. According to the DON, a complete investigation would include an interview of the residents, staff, and family members, a review of the medical record, and completion of a statement of outcome, which would all be submitted to the state survey agency. During an interview on 01/06/24 at 4:15 PM, the Administrator stated when an allegation of abuse was reported to her, she reported the allegation to the state survey agency within two hours and immediately started an investigation. The Administrator acknowledged the facility did not obtain statements from staff when R2 was found to have a fracture and explained she could not state why she did not. The Administrator stated she and the DON assumed the injury occurred when staff transferred the resident. The Administrator stated since the facility's policy instructed her to obtain statements from all staff involved and she did not, she did not follow the facility's policy.
Apr 2023 4 deficiencies 2 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0655 (Tag F0655)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, interviews, and facility policy reviews, the facility failed to develop and implement a baseline care p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record reviews, interviews, and facility policy reviews, the facility failed to develop and implement a baseline care plan that included instructions needed to maintain hydration for 1 (Resident #3) of 7 residents reviewed. Specifically, the facility failed to develop and implement a baseline care plan for Resident #3 that included administration of water with bolus enteral feedings and failed to update the baseline care plan with Registered Dietitian (RD) #4's recommendations to increase fluids to maintain hydration. This failure resulted in Resident #3 passing away in the facility due to dehydration. It was determined the facility's non-compliance with one or more requirements of participation caused, or was likely to cause, serious injury, harm, impairment, or death to residents. The Immediate Jeopardy (IJ) was related to State Operations Manual, Appendix PP, 483.21 (Comprehensive Resident Centered Care Plan) at a scope and severity of J. The IJ began on [DATE] when Resident #3 was admitted to the facility and the facility did not address hydration on the resident's baseline care plan which resulted in fluids not being provided as ordered. The Administrator and Director of Nursing (DON) were notified of the IJ on [DATE] at 2:12 PM and provided the IJ Template at 2:32 PM. A Removal Plan was requested. The Removal Plan was accepted by the State Survey Agency on [DATE] at 2:45 PM. The IJ was removed on [DATE] at 7:00 PM after the survey team performed onsite verification that the Removal Plan had been implemented. Noncompliance remained at the lower scope and severity of D that was not immediate jeopardy for F655. Findings include: A review of the facility's policy, titled, Plan of Care Assessments, dated [DATE], indicated, Policy: Each resident will have a Plan of Care in order to receive the care necessary to enable the resident to achieve and/or maintain the highest practical physical, mental and psychological well-being. Procedure: A head-to-toe physical assessment of each resident will be completed on admission by an assigned Licensed Nurse with input from CNAs [certified nurse aides]. The baseline Plan of Care will be implemented within 48 hours of admission to ensure the resident receives the following necessary immediate care: Initial goal based on admission orders, Physician orders, Dietary orders, Therapy services, Social services and PASARR [Preadmission Screening and Resident Review] recommendations, if applicable. The Plan of Care will be completed with [the] MDS [Minimum Data Set] assessment and Care Area Assessments are completed by all disciplines. The facility may develop a comprehensive care plan in place of the baseline care plan if the comprehensive care plan will be developed within 48 hours of the resident's admission and meets all requirements. The facility will provide the resident and their representative with a summary of the baseline care plan that includes but is not limited to: a. The initial goals of the resident. b. A summary of the resident's medications and dietary instructions. Review of an admission Record revealed the facility admitted Resident #3 on [DATE] with diagnoses that included traumatic subarachnoid hemorrhage (brain bleed), traumatic brain injury, acute respiratory failure, dysphagia, and fracture of the fifth and sixth cervical vertebrae and nasal bone. A review of Resident #3's Nursing Assessment, dated [DATE], revealed the resident had severely impaired cognitive skills for daily decision making. The assessment indicated the resident used a percutaneous endoscopic gastrostomy (PEG) feeding tube. The assessment indicated the resident had upper and lower extremity impairments on both sides. According to the assessment, Resident #3 had a sacral wound and was always incontinent of bowel and bladder. Review of Resident #'3s Baseline Care Plan, dated [DATE], revealed the resident's diet order was NPO (nothing by mouth), and the resident was to receive tube feedings for nutrition. The baseline care plan did not address hydration. A review of Resident #3's Nursing Home Instructions, within the hospital Discharge summary dated [DATE], revealed Resident #3 was to receive 200 milliliters (mL) of water with each bolus tube feeding. The nursing home instructions were not added to the baseline care plan. A review of Resident #3's [DATE] physician orders indicated the resident was to receive enteral nutrition administered four times a day. There was no physician's order for the additional 200 mL of water, as recommended in the hospital discharge summary. A review of Resident #3's Enteral Nutrition Assessment, dated [DATE], revealed the resident was receiving bolus enteral nutrition, four times per day, due to dysphagia. The assessment indicated Resident #3 was receiving 608 cubic centimeters (cc) of fluid per day and the resident's estimated fluid requirement was 1950 cc per day. In the assessment, RD #4 suggested staff change Resident #3's bolus enteral feeding to a continuous enteral feeding at a rate of 55 cc per hour with water auto flushes at 40 cc per hour to provide 1980 kilocalories (kcal) and 84 grams (g) of protein per day with 1963 cc of free water. RD #4 also suggested adding 1 ounce (oz) of liquid protein daily for an additional 15g of protein, a multivitamin (MVI) with minerals to help with wound healing, weekly weights for four weeks, and baseline laboratory tests including a comprehensive metabolic panel (CMP) and prealbumin (PAB). Further review of the Baseline Care Plan revealed the RD recommendations were not added to Resident #3's baseline care plan. A review of Resident #3's Nurses Notes, dated [DATE] at 8:05 PM, revealed staff found Resident #3 unresponsive. The nurse noted Resident #3 was lying on the resident's back with no noted rise or fall of the chest. Staff were unable to obtain any vital signs. The note indicated cardiopulmonary resuscitation (CPR) was initiated twice by staff members and 911 was called due to the resident's full code status. According to the note, first responders and an emergency ambulance arrived; however, the resident remained unresponsive to CPR or other stimuli. The coroner was contacted by the staff for pronouncement of death. A review of a Forensic Autopsy Report, dated [DATE], revealed Resident #3's final cause of death was dehydration. The report indicated, Analysis of vitreous fluid (liquid from the eyeball) reveals the following: sodium = 140 mmol/L [millimoles per litre], urea nitrogen = 87 mg/dl [milligrams per decilitre], creatinine = 2.5 mg/dl, and glucose = 14.0 mg/dl, consistent with dehydration. The Resident Assessment Coordinator/MDS Nurse was not available for an interview regarding Resident #3's baseline care plan during the survey. During an interview on [DATE] at 12:40 PM, the Director of Nursing (DON) stated the floor nurses completed the new admission assessments if she or the unit manager were not in the facility and the floor nurses routinely completed the resident baseline care plans; otherwise, the MDS nurse completed them. The DON did not know why Resident #3's hydration needs were not assessed as she was not employed by the facility at the time of the resident's stay. The Administrator and DON were notified of the determination of IJ on [DATE] at 2:12 PM. A Removal Plan was requested. During an interview on [DATE] at 10:00 AM, the Medical Director said he started working at the facility in mid-October of 2022. He noted he was physically in the building once a week, and attended quality assurance (QA) meetings, which were held monthly. He indicated staff had been responsive and had updated him with any concerns or issues. He stated someone from the facility made him aware of the concerns which led to the IJ. He said he did not know the whole situation, but the facility was addressing the issues and he agreed with the plan. Removal Plan: The following IJ Removal Plan was provided by the facility and accepted by the State Survey Agency on [DATE] at 2:45 PM: Resident #3 did not have appropriate documentation completed in the baseline care plan (completed [DATE]) to reflect nutrition and hydration specific orders. Registered Dietitian (RD) recommendations were not implemented. This occurrence negatively impacted the resident and had the ability to affect all residents receiving enteral nutrition at that time. 1. A baseline care plan audit was completed on [DATE] by the Director of Nursing for six (6) residents with enteral feedings to ensure baseline care plans were specific to the residents and tube feeding orders for nutrition, hydration, and/or RD recommendations/interventions were included in the care plan. Six of six (6/6) baseline care plans had dietary orders of 'NPO [nothing by mouth]' but have been corrected to include enteral nutrition and hydration orders. The Director of Nursing made this correction to 6/6 care plans. 2. Upon new admission of a resident receiving enteral feeding the Director of Nursing or designee will notify the RD via telephone call or email of the resident's physical arrival to the facility and review feeding orders to ensure appropriate nutrition and hydration for the resident. This notification will be documented in the progress notes by the notifier. Upon acceptance of a referral from the hospital and planned admission to the facility with discharge orders, the RD will be included in the notification email sent from the Marketing Liaison that is sent out to facility managers for anticipated admission. This is implemented as of [DATE]. This process will be audited by the Administrator within 24 hours of admission of a resident with a g-tube and will continue to be audited for three months to ensure compliance is achieved. If no recommendations are made at the time of admission notification, and there is no immediate concern, the RD will evaluate, remotely or in person, the resident's chart within 24 hours of admission and will document completion of the review in the progress notes. 3. The Administrator and Director of Nursing immediately on [DATE] educated facility RNs and LPNs [licensed practical nurse] in person, or via telephone, on baseline care plan completion and specificity to resident to properly address hydration and nutrition for enteral feeding patients. Physician orders will be included in the dietary section of baseline care plans. As of [DATE], 100% of RNs and LPNs have been informed of the baseline care plan completion process and will sign the in-service sheet on their next scheduled shift. Ten (10) licensed nursing staff were educated in person and nine (9) via telephone. The Director of Nursing will educate new RNs and LPNs hired after [DATE] at new hire orientation of baseline care plan completion process and documentation. The MDS Coordinator is responsible for completing the baseline care plan. The MDS Coordinator was educated on [DATE] of baseline care plan specifications, to include enteral nutrition and hydration orders under dietary. 4. All enteral orders for nutrition and hydration are reviewed weekly at RISK meetings with the interdisciplinary team. This meeting has been held weekly by the Administrator and the Director of Nursing since [DATE]. 5. Baseline care plan audits to be completed by the Director of Nursing with 72 hours of admission for residents with enteral feedings to ensure care plans are specific to resident and include feeding orders for nutrition, hydration, and/or RD recommendations. If negative findings or missing information is identified, the DON will correct at the time of discovery. Audits to be turned in to the Administrator on a weekly basis for three months, reviewed at weekly RISK meeting, and monthly Quality Assurance Meeting. Quality Assurance team members include the Administrator, Director of Nursing, Infection Prevention, Business Office, Social Services, Marketing, Therapy, Activities, Maintenance, Dietary, Medical Records, MDS, Wound Nurse and Human Services. The Medical Director and RD review meeting notes on their following visit. If errors in baseline care plan audits are identified, QA team will discuss an extension of the audits at month three completion. Twelve (12) Quality Assurance team members met at 4:40 PM on [DATE] to review Immediate Jeopardy concerns and action plan for removal of immediacy. Members present: Administrator, Social Services, Business Office, Director of Nursing, Human Resources, Medical Records, Wound Nurse, Therapy, Activities, Maintenance. Responsibilities of Administrator, Director of Nursing and Unit Manager for action plan audits were reviewed. QA team was educated that when an error or missing information is identified in baseline care plan audits, the DON will rectify at the time of discovery. 6. The Medical Director was informed of the Immediate Jeopardy and concern areas on [DATE]. The Medical Director was informed of the action plan for removal and agrees with the resolution plan. 7. All corrections were completed on [DATE]. 8. The immediacy of the IJ was removed on [DATE]. Onsite verification of Removal Plan: The IJ was removed on [DATE] at 7:00 PM after the survey team performed onsite verification that the Removal Plan had been implemented. Onsite verification of the Removal Plan began at 2:45 PM on [DATE], when staff were informed the Removal Plan was accepted by the State Survey Agency. Verification of licensed staff education was performed. A total of 10 of the 19 staff (three day shift nurses; three evening shift nurses; two night shift nurses; and two other staff, non-nursing) were interviewed in person and/or via telephone. All staff who were interviewed stated they received education regarding ensuring baseline care plans were updated to reflect resident nutrition and hydration needs including physician orders for enteral nutrition and hydration and RD recommendations. Staff indicated that the DON and unit manager would be notified regarding order discrepancies. A review was completed of the facility's audit of six residents receiving enteral feedings for accuracy and appropriate nutrition and hydration interventions. The review revealed interventions were included in baseline and interdisciplinary care plans. A review was completed of the facility's attendance sheet for RISK meetings. Monthly audits of new admission orders and RD recommendations remains ongoing. The Medical Director was interviewed and confirmed he was informed of the IJ.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0692 (Tag F0692)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, it was determined that the facility failed to ensure 1 (Resident...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, it was determined that the facility failed to ensure 1 (Resident #3) of 7 residents reviewed for assisted nutrition and hydration received adequate fluid intake to maintain proper hydration. Specifically, the facility failed to transcribe discharge orders from the hospital for water with bolus enteral feedings for Resident #3 and failed to implement recommendations from Registered Dietitian (RD) #4 to increase Resident #3's fluids to maintain hydration. This failure resulted in Resident #3 passing away in the facility due to dehydration. It was determined the facility's non-compliance with one or more requirements of participation caused, or was likely to cause, serious injury, harm, impairment, or death to residents. The Immediate Jeopardy (IJ) was related to State Operations Manual, Appendix PP, 483.25 (Quality of Care) at a scope and severity of J. The IJ began on 07/08/2022 when Resident #3 was admitted to the facility and the hospital discharge orders were not transcribed accurately which resulted in fluids not being provided as ordered. The Administrator and Director of Nursing (DON) were notified of the IJ on 04/12/2023 at 2:12 PM and provided the IJ Template at 2:32 PM. A Removal Plan was requested. The Removal Plan was accepted by the State Survey Agency on 04/13/2023 at 2:45 PM. The IJ was removed on 04/13/2023 at 7:00 PM after the survey team performed onsite verification that the Removal Plan had been implemented. Noncompliance remained at the lower scope and severity of D that was not immediate jeopardy for F692. Findings included: A review of the facility's undated policy, titled, Resident Hydration and Prevention of Dehydration, indicated, The Dietitian will assess identified at risk residents for hydration adequacy as need [sic]. Minimum fluid needs will be calculated and documented, as appropriate, for at risk residents using current Standards of Practice. The policy indicated, Nursing will assess for signs and symptoms of dehydration during daily care. Another excerpt from the policy directed staff as follows: If potential inadequate intake and/or signs and symptoms of dehydration are observed, intake and output monitoring will be initiated and incorporated into the care plan. Activities of daily living (ADL) status, diagnosis, individual preferences, habits, and cognitive and medical status will be considered in all interventions. Physician will be notified. Additional guidance in the policy indicated, Laboratory tests may be ordered to assess hydration if intake and symptoms indicate possible significate dehydration. If laboratory results are consistent with actual dehydration, the Physician may initiate IV [intravenous] hydration. Hospitalization will be recommended, as necessary. Nursing will monitor and document fluid intake and the Dietitian will be kept informed of status. Interdisciplinary team will update care plan and document resident response to interventions until team agrees that fluid intake and related factors are resolved. A review of the facility's policy, titled, Nasogastric/Gastrostomy Tube Feeding, that was last updated 03/03/2014, indicated, Nasogastric/Gastrostomy feedings will be given as ordered by the physician. Nasogastric/Gastrostomy feeding will supply nutrition and medication to residents who are unable to take food by mouth or receive tube feeding to supplement their intake. The policy also included the following guidance, Additional water may be indicated to meet hydration needs. Check with physician and nutrition support specialist as needed. Review of an admission Record revealed the facility admitted Resident #3 on 07/08/2022 with diagnoses that included traumatic subarachnoid hemorrhage (brain bleed), traumatic brain injury, acute respiratory failure, dysphagia, and fracture of the fifth and sixth cervical vertebrae and nasal bone. A review of Resident #3's Nursing Assessment, dated 07/08/2022, revealed the resident had severely impaired cognitive skills for daily decision making. The assessment indicated the resident used a percutaneous endoscopic gastrostomy (PEG) feeding tube. The assessment indicated the resident had upper and lower extremity impairments on both sides. According to the assessment, Resident #3 had a sacral wound and was always incontinent of bowel and bladder. Review of Resident #'3s Baseline Care Plan, dated 07/08/2022, revealed the resident's diet order was NPO (nothing by mouth), and the resident was to receive tube feedings for nutrition. The baseline care plan did not address hydration. A review of Resident #3's Nursing Home Instructions, within the hospital Discharge summary dated [DATE], revealed Resident #3 was to receive 200 milliliters (mL) of water with each bolus tube feeding. A review of Resident #3's July 2022 physician orders indicated the resident was to receive enteral nutrition administered four times a day. There was no physician's order for the additional 200 mL of water, as recommended in the hospital discharge summary. A review of Resident #3's July 2022 Medication Administration Record (MAR) revealed there was no order for the 200 mL of water with each tube feeding bolus, four times a day, and there was no documented evidence indicating the water was provided. A review of Resident #3's Enteral Nutrition Assessment, dated 07/13/2022, revealed the resident was receiving bolus enteral nutrition, four times per day, due to dysphagia. The assessment indicated Resident #3 was receiving 608 cubic centimeters (cc) of fluid per day and the resident's estimated fluid requirement was 1950 cc per day. In the assessment, RD #4 suggested staff change Resident #3's bolus enteral feeding to a continuous enteral feeding at a rate of 55 cc per hour with water auto flushes at 40 cc per hour to provide 1980 kilocalories (kcal) and 84 grams (g) of protein per day with 1963 cc of free water. RD #4 also suggested adding 1 ounce (oz) of liquid protein daily for an additional 15g of protein, a multivitamin (MVI) with minerals to help with wound healing, weekly weights for four weeks, and baseline laboratory tests including a comprehensive metabolic panel (CMP) and prealbumin (PAB). A review of Resident #3's physician visit progress note, dated 07/13/2022, revealed the physician recommended a complete blood count (CBC) laboratory test related to the resident's history of mild thrombocytosis (low blood platelet count) and leukocytosis (high white blood cell count). There was no concern related to Resident #3's hydration status indicated in the note and no recommendation related to the resident's hydration status. Review of the entire medical record, including progress notes from 07/08/2022 through 07/18/2022, indicated the facility did not implement the recommendations made by RD #4. A review of Resident #3's Nurses Notes, dated 07/18/2022 at 8:05 PM, revealed staff found Resident #3 unresponsive. The nurse noted Resident #3 was lying on the resident's back with no noted rise or fall of the chest. Staff were unable to obtain any vital signs. The note indicated cardiopulmonary resuscitation (CPR) was initiated twice by staff members and 911 was called due to the resident's full code status. According to the note, first responders and an emergency ambulance arrived; however, the resident remained unresponsive to CPR or other stimuli. The coroner was contacted by the staff for pronouncement of death. A review of a Forensic Autopsy Report, dated 07/23/2022, revealed Resident #3's final cause of death was dehydration. The report indicated, Analysis of vitreous fluid (liquid from the eyeball) reveals the following: sodium = 140 mmol/L [millimoles per litre], urea nitrogen = 87 mg/dl [milligrams per decilitre], creatinine = 2.5 mg/dl, and glucose = 14.0 mg/dl, consistent with dehydration. During an interview on 04/11/2023 at 12:50 PM, Licensed Practical Nurse (LPN) #1 stated she cared for Resident #3 the day the resident died. She indicated Resident #3 was their usual self, lying in bed with their eyes open or closed, the resident did not speak or respond to stimuli, and required total assistance for all care. She said she administered medications for the resident through the gastrostomy tube around 5:00 PM or 5:30 PM and checked the gastrostomy tube for gastric residual volume. LPN #1 said she administered the medications and the resident's bolus feeding through the gastrostomy tube per gravity with no concerns. She noted that at 8:00 PM the certified nurse aide (CNA) reported to her that Resident #3 was not breathing. She and other staff started CPR and called 911. During an interview on 04/11/2023 at 1:50 PM, CNA #7 stated she provided care for Resident #3 the day the resident died. She said Resident #3 required total assistance with all activities of daily living (ADLs). CNA #7 said she provided Resident #3 with incontinence care around 4:30 PM on 07/18/2022. She stated the resident's eyes were open, but did not respond when she explained what care she was going to provide, but that was not unusual. CNA #7 said that after she delivered room trays around 6:00 PM or 6:30 PM she was going to check on Resident #3, but bypassed Resident #3 because the nurse was in the room administering medications for the resident. She noted the next time she went to check on Resident #3 was at 8:00 PM. CNA #7 said at that time the resident felt cold and did not appear to be breathing, so she went to get the nurse and the nurse started CPR and called 911. During an interview on 04/11/2023 at 2:15 PM, RD #4 stated she no longer worked for the facility. She said that when she made a recommendation, she would typically review it with the nurses because she was not allowed to write a physician's order. She said that while working for the facility in July 2022, she was not sure who she was supposed to notify in the facility of her recommendations because there was not a consistent unit manager or DON because of staff turnover. She stated she did not remember what recommendations were made for Resident #3 after she completed the resident's nutritional assessment on 07/13/2022 or who in the facility she communicated with regarding her recommendations. She stated if she did not verbally communicate her recommendations, she would send the recommendations via fax or email. RD #4 could not provide written verification that she communicated her recommendations to the facility. During an interview on 04/11/2023 at 4:58 PM, Resident #3's physician stated he no longer had any affiliation with the facility and had not worked for the facility since October of 2022. He said he no longer had access to Resident #3's information and could not answer any questions related to patient care. Three attempts to contact Resident #3's admitting registered nurse (RN) were made via telephone on 04/11/2023 at 2:00 PM, on 04/11/2023 at 3:44 PM, and on 04/11/2023 at 7:24 PM. Messages were left each time, but the admitting RN did not return any of the calls. During an interview on 04/12/2023 at 12:40 PM with the Administrator (ADM) and Director of Nursing (DON), they both stated they started working at the facility in September 2022. The DON stated she was not aware of any care concerns related to Resident #3. The ADM said she became aware of concerns regarding Resident #3 after receiving multiple calls from Resident #3's family member but could not elaborate on the issues because she was not present when the resident was in the facility. The DON said that when a resident was admitted to the facility, the admitting nurse needed to verify the orders and have the physician review them. Then the unit manager or DON was responsible for entering the admission orders into the electronic record. She said the floor nurses completed the new admission assessment if she or the unit manager were not in the building. She said physician orders for the type of enteral formula needed to be in place. If there were concerns, then nursing staff contacted her directly. The DON said if a resident was receiving enteral nutrition, she would expect nursing staff to assess if the resident was tolerating the enteral feeding. The DON said she could not speak to what staff did regarding Resident #3's care in July 2022, because the DON and the ADM were not working at the facility at that time. The ADM and DON were notified of the determination of IJ on 04/12/2023 at 2:12 PM. A Removal Plan was requested. During an interview on 04/13/2023 at 10:00 AM, the Medical Director said he started working at the facility in mid-October of 2022. He noted he was physically in the building once a week, and attended quality assurance (QA) meetings, which were held monthly. He indicated staff had been responsive and had updated him with any concerns or issues. He stated someone from the facility made him aware of the concerns which led to the IJ. He said he did not know the whole situation, but the facility was addressing the issues and he agreed with the plan. Removal Plan: The following IJ Removal Plan was provided by the facility and accepted by the State Survey Agency on 04/13/2023 at 2:45 PM: Discharge orders from the hospital were not properly transcribed at the time of admission for Resident #3. This negatively impacted the resident by failing to provide appropriate nutrition and hydration to the resident. Inaccurate order entry of enteral feeding orders had the ability to affect all residents receiving enteral nutrition at that time. 1. The Administrator and Director of Nursing immediately on 04/12/2023 educated licensed RNs and LPNs, in person and via telephone, on the process of new admission orders being transcribed into the electronic medical record at the time of or prior to admission for residents admitted from the hospital. Facility policy created and implemented for medication admission orders, licensed RNs and LPNs educated on this policy. Policy created April 12, 2023, titled, 'Medication admission Orders.' Policy intent: It is the policy of [name of facility] to provide the pharmacy with current, accurate resident information upon admission to ensure legal and safe medication and enteral nutrition dispensing. Please reference this policy on pg. 3. As of 04/13/2023, 100% of RNs and LPNs have been informed that the Director of Nursing transcribes hospital orders for new admissions. Ten (10) licensed nursing staff were educated in person and nine (9) via telephone. The Director of Nursing will educate new RNs and LPNs hired after 04/12/2023 at new hire orientation of new admission orders. If the Director of Nursing is not present, the Unit Manager completes this. This is for all weekday, weekend, and off-hours admissions. 2. Licensed RNs and LPNs educated immediately on 04/12/2023, in person and via telephone, on the process of receiving and implementation of Registered Dietician (RD) recommendations for current and new admitting resident with enter feed orders. Nursing staff educated that physician is notified of RD recommendations from the DON or Unit Manager at the time of receiving the recommendation. The RD turns in recommendations directly at the end of her weekly visit or communicates them via telephone or email for any immediate concerns. As of 04/13/2023, 100% of RNs and LPNs have been informed that the Director of Nursing or Unit Manager informs the physician of RD recommendations at the time of receipt, and recommendations are received on a weekly basis or as needed. A progress note is entered by the Director of Nursing that the MD has been notified and new recommendation has been implemented. Ten (10) licensed nursing staff were educated in person and nine (9) via telephone. The Director of Nursing will educate new RNs and LPNs hired after 04/12/2023 at new hire orientation of new admission orders. Licensed RNs and LPNs educated that if an order looks incorrect or insufficient regarding nutrition and hydration of residents with g-tubes, to immediately notify the Director of Nursing for clarification. 3. Audit completed on 04/12/2023 of six (6) residents receiving enteral feedings by RD to ensure all residents are receiving adequate and appropriate nutrition and hydration via enteral feeding. One recommendation was made and given directly to the DON, who notified the physician and put new orders in the electronic medication administration record (EMAR). The DON documented recommendation receipt in the progress notes. The remaining five residents were noted to have orders for adequate nutrition, hydration, and energy for enteral feeding of residents. 4. All enteral orders for nutrition and hydration are reviewed weekly at RISK meetings with interdisciplinary team. This meeting has been held weekly by the Administrator and Director of Nursing since October 2022. 5. New admission audits for residents on enteral feedings to be completed with 24 hours of admission by the Director of Nursing for three months to ensure orders are transcribed accurately. Audits to be turned in to the Administrator on a weekly basis, reviewed at weekly RISK meetings, and monthly Quality Assurance meetings. Quality Assurance team members include the Administrator, Director of Nursing, Infection Prevention, Business Office, Social Services, Marketing, Therapy, Activities, Maintenance, Dietary, Medical Records, MDS, Wound Nurse and Human Resources. The Medical Director and RD review meeting notes on their following visit. If negative findings or missing information is identified, the DON will correct at the time of discovery. If errors in admission orders audit are identified, QA team will discuss an extension of audits at month three completion. Twelve (12) Quality Assurance team members met at 4:40 PM on 04/12/2023 to review Immediate Jeopardy concerns and action plan for removal of immediacy. Members present: Administrator, Social Services, Business Office, Director of Nursing, Human Resources, Medical Records, Wound Nurse, Therapy, Activities, Maintenance. Responsibilities of Administrator, Director of Nursing and Unit Manager for action plan audits were reviewed. QA team was educated that when an error or missing information is identified on admission orders or RD/Physician notification of recommendation, DON will rectify at time of discovery. 6. The Medical Director was informed of Immediate Jeopardy and concern areas on 04/12/2023. The Medical Director was informed of the action plan for removal and agrees with the resolution plan. 7. All corrections were completed on 04/13/2023. 8. The immediacy of the IJ was removed on 04/13/2023. Onsite verification of Removal Plan: The IJ was removed on 04/13/2023 at 7:00 PM after the survey team performed onsite verification that the Removal Plan had been implemented. Onsite verification of the Removal Plan began at 2:45 PM on 04/13/2023, when staff were informed the Removal Plan was accepted by the State Survey Agency. Verification of licensed staff education was performed. A total of 10 of the 19 staff (three day shift nurses; three evening shift nurses; two night shift nurses; and two other staff, non-nursing) were interviewed in person and/or via telephone. All staff who were interviewed stated they received education regarding ensuring admission orders were transcribed accurately, RD recommendations were communicated to the DON and unit manager with follow-up with the physician for implementation, and order discrepancies were to be clarified with the DON and unit manager. A review was completed of the facility's Medication admission Orders policy and verified the policy was created. A review was completed of the facility's audit of six residents receiving enteral feedings for accuracy of appropriate nutrition and hydration. It was verified that one recommendation was made and the DON notified the physician, put new orders into the EMAR, and documented in the progress notes. A review was completed of the facility's sign in sheet for the facility's RISK meetings. Monthly audits of new admission orders and RD recommendations remains ongoing. The Medical Director was interviewed and confirmed he was informed of the IJ.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, it was determined that the facility failed to notify and consult...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, it was determined that the facility failed to notify and consult with the physician regarding a need to alter treatment significantly for 1 (Resident #3) of 7 residents reviewed for nutrition and hydration. Specifically, the facility failed to inform Resident #3's physician about hospital discharge instructions and Registered Dietitian (RD) #4's recommendations related to enteral hydration. Findings included: A review of the facility's undated policy, titled, Resident Hydration and Prevention of Dehydration, indicated, The Dietitian will assess identified at risk residents for hydration adequacy as need [sic]. Minimum fluid needs will be calculated and documented, as appropriate, for at risk residents using current Standards of Practice. Another excerpt from the policy directed staff as follows: If potential inadequate intake and/or signs and symptoms of dehydration are observed, intake and output monitoring will be initiated and incorporated into the care plan. Activities of daily living (ADL) status, diagnosis, individual preferences, habits, and cognitive and medical status will be considered in all interventions. Physician will be notified. Additional guidance in the policy indicated, Laboratory tests may be ordered to assess hydration if intake and symptoms indicate possible significate dehydration. If laboratory results are consistent with actual dehydration, the Physician may initiate IV [intravenous] hydration. Hospitalization will be recommended, as necessary. A review of the facility's policy, titled, Nasogastric/Gastrostomy Tube Feeding, that was last updated 03/03/2014, indicated, Nasogastric/Gastrostomy feeding will supply nutrition and medication to residents who are unable to take food by mouth or receive tube feeding to supplement their intake. The policy also revealed, Additional water may be indicated to meet hydration needs. Check with physician and nutrition support specialist as needed. Review of an admission Record revealed the facility admitted Resident #3 on 07/08/2022 with diagnoses that included traumatic subarachnoid hemorrhage (brain bleed), traumatic brain injury, acute respiratory failure, dysphagia, and fracture of the fifth and sixth cervical vertebrae and nasal bone. A review of Resident #3's Nursing Assessment, dated 07/08/2022, revealed the resident had severely impaired cognitive skills for daily decision making. The assessment indicated the resident used a percutaneous endoscopic gastrostomy (PEG) feeding tube. The assessment indicated the resident had upper and lower extremity impairments on both sides. Review of Resident #'3s Baseline Care Plan, dated 07/08/2022, revealed the resident's diet order was NPO (nothing by mouth), and the resident was to receive tube feedings for nutrition. The baseline care plan did not address hydration. A review of Resident #3's Nursing Home Instructions, within the hospital Discharge summary dated [DATE], revealed Resident #3 was to receive 200 milliliters (mL) of water with each bolus tube feeding. A review of Resident #3's July 2022 physician orders indicated the resident was to receive enteral nutrition administered four times a day. There was no physician's order for the additional 200 mL of water with each bolus tube feeding, as recommended in the hospital discharge summary. A review of Resident #3's July 2022 Medication Administration Record (MAR) revealed there was no order for the 200 mL of water with each tube feeding bolus, four times a day, and there was no documented evidence indicating the water was provided. A review of Resident #3's Enteral Nutrition Assessment, dated 07/13/2022, revealed the resident was receiving bolus enteral nutrition, four times per day, due to dysphagia. The assessment indicated Resident #3 was receiving 608 cubic centimeters (cc) of fluid per day and the resident's estimated fluid requirement was 1950 cc per day. In the assessment, RD #4 suggested staff change Resident #3's bolus enteral feeding to a continuous enteral feeding at a rate of 55 cc per hour with water auto flushes at 40 cc per hour to provide 1980 kilocalories (kcal) and 84 grams (g) of protein per day with 1963 cc of free water. Registered Dietitian (RD) #4 also suggested adding 1 ounce (oz) of liquid protein daily for an additional 15g of protein, a multivitamin (MVI) with minerals to help with wound healing, weekly weights for four weeks, and baseline laboratory blood tests including a comprehensive metabolic panel (CMP) and prealbumin (PAB). A review of Resident #3's Progress Notes, from 07/08/2022 to 07/18/2022, revealed the physician was not notified regarding the hospital discharge instructions or RD #4's recommendations to increase fluids and complete laboratory blood tests. During an interview on 04/11/2023 at 2:15 PM, RD #4 stated she no longer worked for the facility. She said that when she made a recommendation, she would typically review it with the nurses because she was not allowed to write a physician's order. She said that while working for the facility in July 2022, she was not sure who she was supposed to notify in the facility of her recommendations because there was not a consistent unit manager or Director of Nursing (DON) because of staff turnover. She stated she did not remember what recommendations were made for Resident #3 after she completed the resident's nutritional assessment on 07/13/2022 or who in the facility she communicated with regarding her recommendations. She stated if she did not verbally communicate her recommendation, she would send the recommendation using fax or email. RD #4 could not provide written verification that she communicated her recommendations to the facility. During an interview on 04/11/2023 at 4:40 PM, Licensed Practical Nurse (LPN) #2 stated that when admitting a new resident, the physician orders were entered into the resident's record by the unit manager and confirmed with the physician, if there were questions or concerns. LPN #2 said the nurses were responsible for contacting the RD and/or physician if any questions or concerns were identified related to fluids or tube feedings. During an interview on 04/11/2023 at 4:58 PM, Resident #3's physician stated he no longer had any affiliation with the facility and had not worked for the facility since October of 2022. He said he no longer had access to Resident #3's information and could not answer any questions related to patient care. During an interview on 04/12/2023 at 12:40 PM, the Administrator (ADM) and DON stated they started working at the facility in September 2022. The DON said she could not speak to what staff did regarding Resident #3's care in July 2022 because the DON and the ADM were not working at the facility at that time.
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, it was determined that the facility failed to provide pharmaceut...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on record review, interviews, and facility policy review, it was determined that the facility failed to provide pharmaceutical services that assured the accurate administering of drugs to meet the needs of 1 (Resident #3) of 7 residents reviewed for medication administration. Specifically, the facility failed to ensure Resident #3 was administered routine medication at the correct time. Findings included: A review of the facility's policy titled, Medication Administration, undated, indicated, Staff will not administer medications except under the order of a physician. A review of the facility's policy titled, Medication Administration Times, dated [DATE], indicated, Staff will administer medications according to times administration as determined by the physician. Staff will begin medication administration within 60 minutes before the designated time of administration and will be completed with administration within 60 minutes after the designated times. A review of the facility's policy titled, Documentation, revised [DATE], indicated, The Resident clinical record is a concise account of the events of the Residents stay. The record reveals all necessary care, medical, physical, and social needs. Review of an admission Record revealed the facility admitted Resident #3 on [DATE] with diagnoses that included traumatic subarachnoid hemorrhage (brain bleed), traumatic brain injury, acute respiratory failure, dysphagia, hyperglycemia, hypertension, and fracture of the fifth and sixth cervical vertebra and nasal bone. A review of Resident #3's Nursing Assessment, dated [DATE], revealed the resident was severely cognitively impaired and had a feeding tube. Review of Resident #3's Baseline Care Plan, dated [DATE], revealed the resident's diet order was nothing by mouth (NPO), and he/she was receiving tube feeding for nutrition. A review of Resident #3's [DATE] Medication Administration Record (MAR) revealed the following medications were scheduled to be given at 9:00 PM: - atorvastatin calcium (medication used to treat high cholesterol) tablet 80 milligrams (mg), give one tablet via gastrostomy tube (G-tube), - Bisacodyl suppository (medication used to treat constipation) 10 mg, insert one suppository rectally, - amantadine hydrocholoride (HCL) syrup (medication used to treat muscle hypertonicity) 50 mg/5 milliliter (ml), give 10 ml via G-tube two times a day (scheduled at 6:00 AM and 9:00 PM), and - enoxaparin sodium (medication used to treat and prevent blood clots) 40 mg/0.4 ml, inject 40 mg subcutaneously two times a day (scheduled at 9:00 AM and 9:00 PM). The MAR indicated Licensed Practical Nurse (LPN) #1 administered the 9:00 PM doses of medication to Resident #3. A review of Resident #3's Progress Notes, dated [DATE] at 8:05 PM and written by LPN #1, revealed staff found Resident #3 unresponsive. The nurse noted the resident to be lying on their back with no noted rise or fall of the chest. Staff were unable to obtain any vital signs. Cardiopulmonary resuscitation (CPR) was initiated twice by staff members and 911 was called due to the resident's full code status. First responders and emergency ambulance arrived; however, the resident remained unresponsive to CPR or other stimuli. The coroner was contacted by the staff, and Resident #3 was pronounced dead. A review of Resident #3's Medication Admin [Administration] Audit Report revealed LPN #1 documented the above medications were administered at 10:26 PM on [DATE] (after the resident had expired). During an interview on [DATE] at 12:50 PM, LPN #1 stated she cared for Resident #3 the day the resident died and worked from 3:00 PM to 11:00 PM. She said she administered medication to the resident around 5:00 PM or 5:30 PM. She indicated the resident was lying in bed and was their usual self. LPN #1 stated the resident required total assistance with all care. She said Resident #3's medications were given through the G-tube at approximately 5:00 PM or 5:30 PM. She said the medications were administered with no problems. She said she gave the resident all the medications for the evening including his/her 9:00 PM medications at 5:00 or 5:30 PM. She confirmed she documented the progress note that was made on [DATE] at 8:05 PM. She stated she typically would give evening and bedtime medications together if she were delayed. She said on that day she had to pass medications to 44 residents, and it was very busy with a lot of things going on. LPN #1 would not elaborate on what was taking place that evening. During an interview on [DATE] at 10:15 AM, the Administrator (ADM) and Director of Nursing (DON) stated they were not aware Resident #3 received their 9:00 PM medications with the evening medication. They stated they expected staff to give medications at the correct time. The DON acknowledged giving doses of medication too closely together could cause potential problems.
Jan 2022 4 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews and review of facility policy, the facility failed to ensure care plans were revised and upd...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on interviews, record reviews and review of facility policy, the facility failed to ensure care plans were revised and updated related to COVID in order to provide person-centered care for two residents ((R)10 and R 55) of 16 reviewed for care plans. Findings include: Review of facility-provided policy titled, CARE PLANS dated 06/2016 revealed Care plan updates/reviews will be performed within seven days of .acute episode . and .a comprehensive care plan is developed .to meet resident's medical, nursing, and psychological needs . 1. Review of the electronic medical record (EMR), under the Profile tab, under the heading Admission contained a Face Sheet revealing R10 was admitted to the facility on [DATE]. R10 had multiple diagnoses to include legally blind, muscle weakness, difficulty walking and Alzheimer disease. The Progress Note tab in the EMR revealed a note dated 01/06/21 .Fever 100.0 ., and on 01/09/21 at 7:42 AM RECEIVED PCR RESULTS .RESULTS ARE POSITIVE FOR COVID .PT MOVED TO COVID QUARANTINE UNIT . The Order tab located in the EMR revealed, .Droplet Precautions related to COVID19 positive test ., dated 01/09/22. The Care Plan, last reviewed 12/07/21 located in the Care Plan tab found in the EMR revealed no evidence the Care Plan was revised to include the resident's newly diagnosis of COVID. Interview on 01/17/22 at 1:57 PM with Certified Nursing Assistant (CNA)18 confirmed all residents' rooms behind the plastic barrier contained residents that were positive for COVID. Observation on 01/17/22 at 2:10 PM revealed R10 was in her room located behind the plastic barrier wall in the hallway on the COVID unit. Interview on 01/19/22 at 6:08 PM with the Minimum Data Set (MDS) Coordinator 7 verified R10 was positive for COVID on 01/09/22 and the resident's care plan was not updated or revised to include the positive status and droplet precautions, however it should have been. 2. Review of the Face Sheet' in the EMR under the Profile tab, under the heading Admission revealed R55 was admitted to the facility on [DATE]. R55 had multiple diagnoses to include muscle weakness, difficulty walking and dementia disease. The Order tab located in the EMR revealed, .Droplet Precautions related to COVID19 positive test ., dated 01/09/22. Review of the resident's Care Plan last reviewed on 11/11/21 located in the EMR under the Care Plan tab revealed no evidence the Care Plan was revised to include the resident's diagnosis of COVID. Observation on 01/17/22 at 2:10 PM revealed R55 was in her room located behind the plastic barrier wall in the hallway on the COVID unit. Interview on 01/19/22 at 6:08 PM with MDS Coordinator 7 verified R55 was positive for COVID on 01/09/22 and the resident's care plan was not revised to include the COVID positive status or droplet precautions.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0921)

Could have caused harm · This affected 1 resident

Based on observation, interview and review of the facility policy, the facility failed to ensure maintenance services were provided in order to maintain a sanitary kitchen. Tours of the facility throu...

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Based on observation, interview and review of the facility policy, the facility failed to ensure maintenance services were provided in order to maintain a sanitary kitchen. Tours of the facility throughout the survey dates from 01/17/22 to 01/19/22 revealed concerns with cleanliness of the vent hood filters in the kitchen and the floors/baseboards in the kitchen. Findings include: Review of the facility's policy titled, Preventive Maintenance Program date implemented 01/18 revealed, Policy: A Preventive Maintenance Program shall be developed and implemented to ensure the provision of a safe, functional, sanitary, and comfortable environment for residents, staff and the public. Policy Explanation and Compliance Guidelines: 1. The Maintenance Director is responsible for developing and maintaining the maintenance services to ensure that the buildings, grounds and equipment are maintained in a safe and operable manner. 2. The Maintenance Director shall assess all aspects of the physical plant to determine if Preventive Maintenance (PM) is required . Observation on 01/17/22 at 9:45 AM of the kitchen, revealed dirt and grease build against the base boards, a thick layer of dust/dirt on the base boards, dirt and splashes of a liquid on the walls from the baseboard to five inches up the wall throughout the kitchen. In a corner by the ice machine there was a small pile of debris (unable to determine what). The large vent hood, over the stove and flat top, had a build-up of dust on the filter. During an interview on 01/17/22 at 10:00 AM with the [NAME] Supervisor (CS), she stated maintenance was responsible to clean the dirt build up near the baseboards and the grime on the baseboards and the walls. The CS stated the kitchen staff did mop the kitchen floor at the end of the dinner service, on a daily basis. The CS said maintenance was responsible for cleaning the filters for the vent hood. During an interview on 01/17/22 at 10:35 AM with the Maintenance Director (MD), in the kitchen, he acknowledged the dirt/dust on the floor, baseboard and walls. The MD stated, I dropped the ball, when he was asked about the dirtiness of those kitchen areas. The MD said his plan was to do touch up painting to the base boards and walls in the kitchen within the next two weeks. The MD stated he removed the filter vents and ran them through the dishwasher on a monthly basis. The MD said he most recently cleaned the filters during the last part of December 2021. During an interview on 01/19/22 at 4:30 PM with the Administrator, she stated they now have a Custodian that will be able to assist the MD with keeping the kitchen floor, dining room floor and hallway floors clean. The Administrator said she was hopeful the kitchen will be updated by the new facility owners, which would resolve the dirtiness of the floors/baseboards.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

Based on observations, interviews and review of facility policy, the facility failed to ensure staff wore all the required personal protective equipment (PPE), specifically eye protection when enterin...

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Based on observations, interviews and review of facility policy, the facility failed to ensure staff wore all the required personal protective equipment (PPE), specifically eye protection when entering occupied (COVID positive) residents' rooms in order to potentially prevent the spread of COVID in the facility. The deficient practice had potential to affect 40 of the 62 residents of the facility who were negative for COVID. Findings include: Review of facility-provided policy dated 05/19, titled Infection Control and Prevention Policy revealed .Staff will use PPE .to prevent the spread of infection . Review of facility-provided policy dated 01/07/22, titled Pandemic Coronavirus (COVID-19) Prevention and Response revealed .Staff should wear a facemask, gown, gloves, and eye protection . and PPE should be donned upon entry to the resident's room . Observation on 01/17/22 at 9:39 AM revealed a sign on the door entering the facility that read outbreak status. Observation on 01/17/22 at 1:54 PM, revealed Certified Nursing Assistant (CNA)18 and CNA20 had on gowns and N95 masks in the COVID unit. The two CNAs were not wearing eye protection (goggles or face shields). CNA20 entered the occupied room of a Resident who was positive for COVID. CNA20 did not put on any eye protection before going into the room. Interview on 01/17/22 at 1:57 PM with CNA18 confirmed staff did not wear eye protection while providing care for residents' positive for COVID. Observation on 01/18/22 at 10:26 AM of Licensed Practical Nurse (LPN)14 revealed the LPN entered a COVID positive resident's room after putting on a gown, gloves, and a N95 mask. No eye protection was worn into the room. Interview on 01/18/22 with LPN14 at 12:06 PM confirmed she did not wear eye protection prior to going into a COVID positive resident's room. Observation on 01/18/22 at 11:54 PM, revealed Housekeeping (HK)15 was in COVID positive resident rooms with no eye protection on. Interview on 01/18/22 at 12:12 PM with HK15 confirmed she did not have eye protection on when going in COVID positive resident rooms. HK15 revealed she did not know she needed to wear eye protection when going into rooms where COVID positive residents were. Interview on 01/18/22 12:32 PM, with Licensed Practical Wound Care Nurse (LPNWC) confirmed the facility was in outbreak status for COVID and all staff should be wearing PPE on the residents' hallways to include eye protection as well as a gown and a N95 mask. Interview on 01/18/22 at 2:14 PM with the Infection Preventionist (IP) confirmed the facility was in outbreak status for COVID positive residents. IP confirmed all staff entering the COVID positive rooms were required to wear PPE including eye protection. IP confirmed the PPE supply for COVID positive rooms did not include eye protection.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on observation, interview and facility policy review, the facility failed to label and date food items in one of two refrigerators in the kitchen. This had the potential to affect 60 of the 62 r...

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Based on observation, interview and facility policy review, the facility failed to label and date food items in one of two refrigerators in the kitchen. This had the potential to affect 60 of the 62 resident of the facility who consume food from the kitchen. The facility identified two residents who were ordered to received nothing by mouth (NPO). Findings include: Review of the facility's policy, Date Marking of Food Items undated stated, Policy: To ensure appropriate rotation of and/or disposal of food items to prevent foodborne illnesses. Procedure: .2. Label ready-to eat, potentially hazardous foods that are prepared on site and held for more than 24 hours. 3. Label any processed, potentially hazardous foods, when opened, if they are to be held for more than 24 hours . Review of the facility's policy, Food Storage dated 04/16/17 stated, Policy: Food storage areas will be maintained in a clean, safe and sanitary manner. Procedure: .6. Prepared food stored in the refrigerator until service shall be dated with an expiration date. Such food will be tightly sealed with plastic wrap, foil or a lid . Observation on 01/17/22 at 9:50 AM in the kitchen, revealed the small refrigerator held two Styrofoam bowls covered with plastic wrap that contained a shrimp pasta dish which were not labeled or dated, a plastic container of Specialty Salad with a lid that was not sealed and without an opened date, cheese slices wrapped in plastic wrap were not dated, a large block of cheese wrapped in plastic wrap was undated, and sitting on a serving tray were 16 small Styrofoam cups with a liquid in them, covered with plastic wrap but not dated. During an interview on 01/17/22 at 9:55 AM with the [NAME] Supervisor (CS), confirmed the items in the small refrigerator listed above were not labeled or dated and should have been. The CS confirmed the food items were for resident consumption.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 2 life-threatening violation(s). Review inspection reports carefully.
  • • 21 deficiencies on record, including 2 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $15,269 in fines. Above average for South Carolina. Some compliance problems on record.
  • • Grade F (9/100). Below average facility with significant concerns.
Bottom line: Trust Score of 9/100 indicates significant concerns. Thoroughly evaluate alternatives.

About This Facility

What is Ridgeland Nursing Center Inc's CMS Rating?

CMS assigns Ridgeland Nursing Center Inc an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within South Carolina, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Ridgeland Nursing Center Inc Staffed?

CMS rates Ridgeland Nursing Center Inc's staffing level at 1 out of 5 stars, which is much below average compared to other nursing homes. Staff turnover is 61%, which is 15 percentage points above the South Carolina average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 60%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Ridgeland Nursing Center Inc?

State health inspectors documented 21 deficiencies at Ridgeland Nursing Center Inc during 2022 to 2025. These included: 2 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 19 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Ridgeland Nursing Center Inc?

Ridgeland Nursing Center Inc is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by ELIYAHU MIRLIS, a chain that manages multiple nursing homes. With 88 certified beds and approximately 84 residents (about 95% occupancy), it is a smaller facility located in Ridgeland, South Carolina.

How Does Ridgeland Nursing Center Inc Compare to Other South Carolina Nursing Homes?

Compared to the 100 nursing homes in South Carolina, Ridgeland Nursing Center Inc's overall rating (1 stars) is below the state average of 2.8, staff turnover (61%) is significantly higher than the state average of 46%, and health inspection rating (2 stars) is below the national benchmark.

What Should Families Ask When Visiting Ridgeland Nursing Center Inc?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Ridgeland Nursing Center Inc Safe?

Based on CMS inspection data, Ridgeland Nursing Center Inc has documented safety concerns. Inspectors have issued 2 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in South Carolina. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Ridgeland Nursing Center Inc Stick Around?

Staff turnover at Ridgeland Nursing Center Inc is high. At 61%, the facility is 15 percentage points above the South Carolina average of 46%. Registered Nurse turnover is particularly concerning at 60%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Ridgeland Nursing Center Inc Ever Fined?

Ridgeland Nursing Center Inc has been fined $15,269 across 1 penalty action. This is below the South Carolina average of $33,232. While any fine indicates a compliance issue, fines under $50,000 are relatively common and typically reflect isolated problems that were subsequently corrected. Families should ask what specific issues led to these fines and confirm they've been resolved.

Is Ridgeland Nursing Center Inc on Any Federal Watch List?

Ridgeland Nursing Center Inc is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.