DIVERSICARE OF COPPER BASIN

166 INDUSTRIAL DRIVE, COPPERHILL, TN 37317 (423) 496-3245
Non profit - Other 135 Beds DIVERSICARE HEALTHCARE Data: November 2025 4 Immediate Jeopardy citations
Trust Grade
0/100
#240 of 298 in TN
Last Inspection: March 2025

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Diversicare of Copper Basin in Copperhill, Tennessee, has received a Trust Grade of F, indicating significant concerns regarding its quality of care. Ranking #240 out of 298 nursing homes in Tennessee places it in the bottom half of the state, while it is the only option in Polk County. Unfortunately, the facility's situation is worsening, with the number of issues increasing from 5 in 2022 to 6 in 2023. Staffing is a relative strength, with a turnover rate of 0%, significantly better than the state average of 48%, and the facility has good RN coverage, exceeding 88% of other Tennessee facilities. However, there are serious concerns, including four critical deficiencies noted by inspectors, although specific details were not provided. Families should weigh these strengths against the significant weaknesses before making a decision.

Trust Score
F
0/100
In Tennessee
#240/298
Bottom 20%
Safety Record
High Risk
Review needed
Inspections
Getting Worse
5 → 6 violations
Staff Stability
○ Average
Turnover data not reported for this facility.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Tennessee facilities.
Skilled Nurses
✓ Good
Each resident gets 54 minutes of Registered Nurse (RN) attention daily — more than average for Tennessee. RNs are trained to catch health problems early.
Violations
⚠ Watch
18 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★★☆☆
3.0
Staff Levels
★★★☆☆
3.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2022: 5 issues
2025: 6 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Tennessee average (2.8)

Significant quality concerns identified by CMS

Chain: DIVERSICARE HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 18 deficiencies on record

4 life-threatening
Mar 2025 6 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0583 (Tag F0583)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observations, and interviews, the facility failed to ensure resident hea...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observations, and interviews, the facility failed to ensure resident health information remained private and confidential for 1 resident (Resident #28) of 4 residents observed during medication administration, which had the potential to allow unauthorized individuals access to the residents's private health information. The findings include: Review of the facility's undated policy titled, Protected Health Information (PHI), Management and Protection, revealed .It is the responsibility of all personnel who have access to resident and facility information to ensure that such information is managed and protected to prevent unauthorized release or disclosure . Review of the medical record revealed Resident #28 was admitted to the facility on [DATE] with diagnoses including Parkinson's Disease, Diabetes, and Muscle Weakness. During an observation and interview on 3/25/2025 at 8:29 AM, on the B hall, revealed Licensed Practical Nurse (LPN) A walked away from the medication cart to enter Resident #28's room and left the computer screen unlocked which revealed Resident #28's private health information. Further observation revealed LPN A returned to the medication cart at 8:31 AM. LPN A stated she .forgot . to ensure the computer screen was locked and covered before leaving the medication cart. LPN A confirmed Resident #28's private health information was not protected and was available for the public to view. During an interview on 3/25/2025 at 2:11 PM, the Administrator stated when a staff member accessed the electronic medical record by computer, the staff member should ensure the computer screen was locked and covered to maintain the residents' privacy. The Administrator confirmed Resident #28's private health information was not protected on the B hall when LPN A failed to ensure the computer screen was locked and covered prior to leaving the medication cart.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the Resident Assessment Instrument (RAI) Manual 3.0, medical record review, observation and interview the fac...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the Resident Assessment Instrument (RAI) Manual 3.0, medical record review, observation and interview the facility failed to accurately assess dentition for 1 resident (Residents #18) of 12 residents reviewed. The findings include: Review of the medical record revealed Resident #18 was admitted to the facility on [DATE] with diagnoses including Major Depressive Disorder, Other Specified Disorders of Teeth and Supporting Structure. Review of a significant change Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #18 scored a 15 on the Brief Interview for Mental Status (BIMS) assessment which indicated the resident was cognitively intact. Further review revealed Resident #18 had no tooth fragments and no broken natural teeth. Review of the RAI Manual dated 10/2024, revealed .The RAI process has multiple regulatory requirements .the assessment accurately reflects the resident's status .SECTION L: ORAL/DENTAL STATUS .intended to record any dental problems .No natural teeth or tooth fragment(s) .broken natural teeth . During an interview and observation on 3/25/2025 at 11:30 AM, Resident #18 stated he has had broken and missing teeth for years. Observation of Resident #18's oral cavity revealed multiple missing natural teeth, multiple broken natural teeth, and tooth fragments. Resident #18 stated he had no difficulty eating and no mouth pain. During an interview and observation in Resident #18's room, on 3/26/2025 at 2:52 PM, the MDS Coordinator stated he was responsible for the oral/dental assessment on the MDS assessment dated [DATE] for Resident #18. Observation revealed the resident had multiple missing and broken natural teeth as well as tooth fragments. The MDS Coordinator confirmed Resident #18's MDS assessment dated [DATE] was not accurate.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interviews the facility failed to provide advanced notice of care pl...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, and interviews the facility failed to provide advanced notice of care plan conference meetings for 3 residents (Resident #1, #8, and #18) of 12 residents reviewed. The findings include: Review of the facility's policy titled, Care Plans, Comprehensive Person-Centered, revised 12/2016, revealed .The Interdisciplinary Team (IDT), in conjunction with the resident and his/her family or legal representative, develops and implements a comprehensive, person-centered care plan for each resident .The IDT includes .The Attending Physician .A registered nurse [RN] who has responsibility for the resident .A nurse aid who has responsibility for the resident .The resident and the resident's legal representative (to the extent practicable); and .Other appropriate staff or professionals as determined by the resident's needs or as requested by the resident .Each resident's comprehensive person-centered care plan will be consistent with the resident's rights to participate in the development and implementation of his or her plan of care, including the right to .Participate in the planning process .Participate in establishing the expected goals and outcomes of care .Participate in determining the type, amount, frequency and duration of care .The resident will be informed of his or her right to participate in his or her treatment .The care planning process will .Facilitate resident and/or representative involvement . Review of the medical record revealed Resident #1 was admitted to the facility on [DATE] with diagnoses including Chronic Obstructive Pulmonary Disease (COPD), Anorexia, Major Depression, Adjustment Disorder with Mixed Anxiety and Depressed Mood, and Hypertension. Review of an annual Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #1 scored a 15 on the Brief Interview for Mental Status (BIMS) assessment, which indicated the resident was cognitively intact. During an interview on 3/24/2025 at 11:15 AM, Resident #1 stated she had never been invited or participated in a care plan meeting. During an interview on 3/26/2025 at 9:10 AM, the RN MDS Coordinator stated the Social Services/Admissions Director was responsible for inviting residents and resident representatives to care plan meetings. During an interview on 3/26/2025 at 8:25 AM, the Social Services/Admissions Director stated she did not automatically notify or invite residents or resident representatives to quarterly care plan meetings. The Social Services/ Admissions Director stated .I understand I'm supposed to . and confirmed she had not invited Resident #1 nor the resident's representative to participate in quarterly care plan meetings. During an interview on 3/26/2025 at 8:51 AM, the Administrator confirmed his expectation was residents and resident representatives were to be invited to the quarterly care plan meetings. During a telephone interview on 3/26/2025 at 9:51 AM, the Director of Nursing (DON) stated the Social Services/ Admissions Director worked with the MDS Coordinator and scheduled the care plan conference meetings. During an interview on 3/26/2025 at 1:38 PM, the RN MDS Coordinator stated he was unaware when the last care plan meeting was held for Resident #1 and stated the last documentation of a care plan meeting for the resident was 12/4/2023 and the resident had attended. Review of the medical record revealed Resident #8 was admitted to the facility on [DATE] with diagnoses including Chronic Congestive Heart Failure, Seizures, Chronic Pain, Delusional Disorders, Chronic Respiratory Failure, and Anxiety. Review of the quarterly MDS assessment dated [DATE], revealed Resident #8 scored a 7 on the BIMS assessment which indicated the resident was severely cognitively impaired. During a telephone interview on 3/24/2025 at 2:11 PM, Resident #8's responsible party reported she had never been invited to or participated in a care plan meeting. During an interview on 3/26/2025 at 8:57 AM, the Social Services/Admissions Director stated she was responsible to coordinate the 72-hour care plan meeting. Residents and family were invited to the care plan meeting in person or by phone. The previous receptionist was responsible to send out invites to family members and residents for quarterly care plan meetings. The Social Services/Admissions Director stated when the receptionist quit .about a year ago .I guess nobody was inviting residents and families to the meetings .I found that out today . The Social Services/Admissions Director stated she had not attended quarterly plan meetings and .I should be from what I understand this morning . It will be my job going forward to invite residents and families to the care plan meetings .I didn't know what I didn't know . The Social Services/Admissions Director stated she was made aware by the Administrator this morning that she would be responsible to start inviting residents and families to the quarterly care plan meetings. The Social Services/Admissions Director was unaware when the last care plan meeting was for Resident #8. During an interview on 3/26/2025 at 9:10 AM, the RN MDS Coordinator stated the Social Services/Admissions Director was responsible to invite residents and families to care plan meetings. The RN MDS Coordinator stated the facility had identified a concern .during the transition .within the last month . that residents and families were not being invited to the care plan meetings. Care plan meetings were attended by the RN MDS Coordinator, Social Services/Admissions Director, Dietary, Nursing representative, and therapy and activities representative if possible. The RN MDS Coordinator stated he was unaware where it was documented that residents or families were invited to attend the care plan meetings. During an interview on 3/26/2025 at 1:39 PM, the RN MDS Coordinator was unaware when the last care plan meeting was for Resident #8 and stated the last documentation of a care plan meeting for the resident was 12/4/2023 and Resident #8's responsible party attended. Review of the medical record revealed Resident #18 was admitted to the facility on [DATE] with diagnoses including Major Depressive Disorder, Other Specified Disorders of Teeth and Supporting Structure. Review of a significant change MDS assessment dated [DATE], revealed Resident #18 scored a 15 on the BIMS assessment which indicated the resident was cognitively intact. Review of the medical record for Resident #18 revealed no documentation the resident or resident representative were provided advanced notice of care plan conference meetings or evidence care plan conferences were held. During an interview on 3/25/2025 at 11:30 AM, Resident #18 stated he had never been notified verbally or in writing of quarterly care plan conference meetings. During an interview on 3/26/25 at 9:20 AM, the facility Social Services/Admissions Director stated she did not notify or invite Resident #18 or resident representative to participate in quarterly care plan conference meetings. During an interview on 3/26/2025 at 2:00 PM, the RN MDS coordinator stated he was unable to locate documentation to indicate the facility provided advanced notice to Resident #18 or resident representative of quarterly care plan conference meetings.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observations, and interviews, the facility failed to ensure oxygen tubin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observations, and interviews, the facility failed to ensure oxygen tubing and humidification bottles were dated for 1 resident (Resident #8) of 4 residents reviewed for oxygen. The findings include: Review of the facility's policy titled, Oxygen Safety, revised 3/1/2022, revealed .The purpose of this procedure are to provide general information concerning oxygen safety and to promote safety precautions during oxygen administration .Steps in the Procedure .The tubing connected to the oxygen cylinder must be checked to assure that it is free of kinks. Tubing should be changed per manufactures guidance. Document initals and date of the tubing change on the tubing .The humidifying bottle should be used with all delivery systems unless contraindicated .Water bottle should be changed every 7 days. Document initials and date of the change on the water bottle . Review of the medical record revealed Resident #8 was admitted to the facility on [DATE] with diagnoses including Chronic Congestive Heart Failure, Chronic Respiratory Failure, Obstructive Sleep Apnea, and Hypertensive Heart and Chronic Kidney Disease. Review of a Physician's Order for Resident #8 dated 7/31/2024, revealed .Oxygen: Oxygen at 3 LPM [liters per minute] via NC [nasal cannula] .every shift . Review of the comprehensive care plan for Resident #8 dated 9/9/2024, revealed .resident has .Respiratory Failure .OXYGEN SETTINGS: O2 [oxygen] via nasal cannula as ordered . Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #8 scored a 7 on the Brief Interview for Mental Status (BIMS) assessment which indicated the resident was severely cognitively impaired. Further review revealed Resident #8 received oxygen therapy. During multiple observations on 3/24/2025 at 11:51 AM, 3/24/2025 at 12:31 PM, and 3/25/2025 at 8:46 AM, Resident #8 received humidified oxygen at 3 liters by nasal cannula. There was no date or staff initials on the oxygen tubing or humidification bottle. During an observation and interview in Resident #8's room on 3/25/2025 at 9:09 AM, with Licensed Practical Nurse (LPN) B, revealed the resident was on humidified oxygen at 3 liters by nasal cannula. LPN B confirmed the humidification bottle and oxygen tubing were not dated. LPN B stated the Central Supply Coordinator was responsible to change the tubing and humidification bottles and dates were to be on the bottle with the date they were changed. LPN B confirmed she was not aware how long the tubing or bottle had been in use because it was not dated. During an interview on 3/25/2025 at 3:25 PM, the Central Supply Coordinator stated she was responsible to change the oxygen tubing and humidification bottles for residents receiving oxygen weekly. The Central Supply Coordinator confirmed the tubing and humidification bottles were to be labeled with the date they were changed. The Central Supply Coordinator stated the date of the change was not documented anywhere except on the tubing and humidification bottle. During an interview on 3/25/2025 at 3:45 PM, the Registered Nurse (RN) MDS Coordinator confirmed oxygen tubing and humidification bottles were to be changed every 7 days and as needed. The RN MDS Coordinator stated the tubing and humidification bottles were to be dated when changed and the Central Supply Coordinator was responsible to change them. The RN MDS Coordinator stated he was unaware of anywhere the tubing and humidification bottle date would be documented other than on the tubing and bottles. The RN MDS Coordinator stated Resident #8 had no respiratory infections or respiratory problems recently.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Medical Records (Tag F0842)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview the facility failed to ensure the medical record was complete and accurate related ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview the facility failed to ensure the medical record was complete and accurate related to Advance Directives for 1 resident (Resident #432) of 16 residents reviewed for Advance Directives. The findings include: Review of the medical record revealed Resident #432 was admitted to the facility on [DATE] with diagnoses including Multiple Sclerosis, History of Falling, and Need for Assistance with Personal Care. Review of the admission Minimum Data Set (MDS) assessment dated [DATE], revealed Resident #432 scored a 15 on the Brief Interview for Mental Status assessment which indicated the resident was cognitively intact. Review of the Baseline Care Plan for Resident #432 dated 3/7/2025 revealed .CODE STATUS .Do Not Resuscitate .Living will/advanced directive will be honored .Physician's order of code status .Honor resident wishes . Review of the admission AGREEMENT dated 3/7/2025, revealed .Attachment C - Advance Directive Acknowledgement I have executed an Advance Directive . Continued review revealed .Attachment D - Advance Directives . was a chart that was to be completed to show if the resident had .Living Will; Declaration or Directive to Physicians .Power of Attorney (Business and Financial Management) .Durable Power of Attorney for Healthcare .Guardian .Do Not Resuscitate .Other (specify) . and .Advance Directive(s) received and placed in Resident's medical record .Center representative told Advance Directive (s) exists, but resident has not produced copies . was blank and had not been completed. Continued review revealed there was no signature from facility staff or the resident/resident representative for the section that stated .The Resident acknowledges that it is the Resident's responsibility to provide the Center with copies of the Resident's advance directives for incorporation into the Resident's medical record . During an interview on 3/25/2025 at 2:19 PM, the Administrator stated there were no Advance Directives in Resident #432's medical record. During an interview on 3/25/2025 at 2:48 PM, Resident #432 stated she had a Durable Power of Attorney and Living Will. Resident #432 was unable to recall if the facility had requested a copy of her advance directives on admission. During an interview on 3/26/2025 at 8:37 AM, the Social Services/Admissions Director stated she was responsible to complete the admission Agreement with the resident or resident representative on admission including the Advance Directive sections. Resident #432's daughter completed the admission Agreement with the Social Services/Admissions Director on admission and reported she believed the resident had medical and financial Power of Attorney. The Social Services/Admissions Director asked Resident #432's daughter to bring in the form and take it to the Business Office to be placed in the medical record. The Social Services/Admissions Director stated she spoke with Resident #432 on admission but did not ask the resident specifics about her Advance Directives. The Social Services/Admissions Director was unaware if Resident #432's daughter provided a copy of the Advance Directive and stated she was unaware who was responsible to follow up on ensuring Advance Directives were brought in for the medical record. This surveyor reviewed the admission Agreement sections related to Advance Directives with the Social Services/Admissions Director and the Social Services/Admissions Director confirmed the section to indicate what Advance Directives the resident had was blank and incomplete. During an interview on 3/26/2025 at 9:27 AM, the Administrator confirmed the Social Services/Admissions Director was responsible to complete the admission Agreement including the Advance Directive sections. The Administrator confirmed it was his expectation the forms were filled out completely and Resident #432's Advance Directive section of the admission Agreement was not complete.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on facility policy review, observations, and interviews, the facility failed to ensure the kitchen cooking equipment was maintained in a sanitary condition and failed to discard an expired cold ...

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Based on facility policy review, observations, and interviews, the facility failed to ensure the kitchen cooking equipment was maintained in a sanitary condition and failed to discard an expired cold food item in 1 of 1 walk-in refrigerator which had the potential to affect 29 of 29 residents. The findings include: Review of the facility's undated policy titled, Policy Statement, revealed .the food service area shall be maintained in a clean and sanitary manner .all equipment .shall be washed to remove or completely loosen soils by using manual .means necessary and sanitized . During an observation and interview of the cooking area on 3/24/2025 at 12:15 PM, with the Dietary Manager (DM) revealed the griddle cook top had brownish-black food debris present with a grease-like residue impacted to the inner parameter of the griddle. Further observation revealed a grease-like residue with various brownish-black food particles present on the outer left panel of the griddle which extended down to the gas range. The DM stated the griddle cook top and the cooking surfaces were .wiped down . after each use and deep cleaned each night. During an observation and interview of the walk-in refrigerator area on 3/24/2025 at 12:27 PM, with the DM, revealed one 32-ounce (oz) container of lime juice with an open date of 7/17 (year unknown) and no expiration date labeled on the product. The DM stated opened food items stored in the refrigerator should be discarded within 7 days of opening. The DM confirmed the expired lime juice was available for resident use and should be discarded. During an observation and interview of the cooking area on 3/25/2025 at 9:55 AM, with the DM, revealed the griddle cook top had brownish-black food debris present with a grease-like residue impacted to the inner parameter of the griddle. Continued observation revealed a grease-like residue present with various brownish-black food particles to the outer left panel of the griddle which extended down to the gas range. The DM confirmed the griddle cook top and the left panel of the griddle was not maintained in a sanitary condition and needed to be cleaned.
Mar 2022 5 deficiencies 4 IJ
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Free from Abuse/Neglect (Tag F0600)

Someone could have died · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Investigate Abuse (Tag F0610)

Someone could have died · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0743 (Tag F0743)

Someone could have died · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CRITICAL (J)

Immediate Jeopardy (IJ) - the most serious Medicare violation

Deficiency F0865 (Tag F0865)

Someone could have died · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Report Alleged Abuse (Tag F0609)

Could have caused harm · This affected 1 resident

Deficiency Text Not Available

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Deficiency Text Not Available
May 2019 7 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the medical record review and interview, the facility failed to notify the physician when a resident refused to have an...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the medical record review and interview, the facility failed to notify the physician when a resident refused to have an indwelling urinary catheter removed for 1 resident (#109) of 3 residents reviewed for indwelling urinary catheter use of 19 sampled residents. The findings include: Medical record review revealed Resident #109 was admitted to the facility on [DATE] with diagnoses including Chronic Respiratory Failure, Chronic Obstructive Pulmonary Disease, Obesity, Bipolar Disorder, Diabetes Mellitus Type 2, and anxiety. Further review revealed no documentation of a medical indication for the use of a catheter. Review of the Physician's Order (unable to read) dated 5/26/19, interpreted by Licensed Practical Nurse (LPN) #1 revealed, Patient requests foley [brand name for indwelling urinary catheter] due to incontinence . Medical record review of the Progress Notes dated 5/26/19 revealed .[indwelling urinary catheter] inserted .yellow urine immediately returned . Medical record review of the Progress Notes dated 5/27/19 revealed .nurse did inform this resident that .catheter was to be removed . Further review revealed the resident had refused for the indwelling urinary catheter to be removed. Medical record review of the Progress Note dated 5/27/19 revealed .this nurse did ask this res. [resident] if I could take .[indwelling urinary catheter] out per MD [physician] orders and resident again refused to let this nurse take .[indwelling urinary catheter] out . Medical record review of the Progress notes dated 5/29/19 revealed the indwelling urinary catheter continued to be in use. Observation of Resident #109 on 5/28/19 at 2:43 PM, in the resident's room, revealed the resident lying on the bed with indwelling urinary catheter drainage bag hanging on the bed frame, covered for privacy. Interview with Licensed Practical Nurse (LPN) #1 on 5/29/19 at 2:45 PM, at the nurse's station, revealed Resident #109 had an indwelling urinary catheter. Further interview confirmed the indwelling urinary catheter was ordered to be removed 5/27/19 but the resident had refused to have it removed. Continued interview confirmed LPN #1 failed to notify the Physician of the resident's refusal to have the indwelling urinary catheter removed.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0655 (Tag F0655)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the facility policy review, medical record review, observation, and interview, the facility failed to develop a baselin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the facility policy review, medical record review, observation, and interview, the facility failed to develop a baseline care plan to address the use of an indwelling urinary catheter (tube inserted in the bladder to drain urine into a bag outside of the body) for 1 resident (#109) and failed to address the tracheostomy (a tube inserted in the neck to allow air to enter the lungs) care and supplies for 1 resident (#162) of 14 residents reviewed for baseline care plans of 19 sampled residents. The findings include: Review of the facility policy, Indwelling urinary catheter (Foley) care and management, revised 12/14/18, revealed .Develop an individualized care plan .For the resident with an indwelling urinary catheter . Medical record review revealed Resident #109 was admitted to the facility on [DATE] with diagnoses including Chronic Respiratory Failure, Chronic Obstructive Pulmonary Disease, Obesity, Bipolar Disorder, Diabetes Mellitus Type 2, and Anxiety. Medical record review of the baseline care plan dated 5/25/19 revealed no documentation of indwelling urinary catheter use. Medical record review of the Progress Notes dated 5/26/19 revealed .[indwelling urinary catheter] inserted .yellow urine immediately returned . Medical record review of the Progress notes dated 5/29/19 revealed the indwelling urinary catheter continued to be in use. Observation of Resident #109 on 5/28/19 at 2:43 PM, in the resident's room, revealed the resident lying on the bed with the indwelling urinary catheter drainage bag hanging on the bed frame, covered for privacy. Interview with Licensed Practical Nurse (LPN) #1 on 5/29/19 at 2:45 PM, at the nurse's station, revealed Resident #109 had an indwelling urinary catheter. Further interview confirmed the indwelling urinary catheter use had not been added to the baseline care plan. Continued interview confirmed the use of the indwelling urinary catheter should have been added to the baseline care plan upon insertion of the catheter on 5/27/19. Interview with the Director of Nursing (DON) on 5/30/19 at 1:33 PM, in the DON's office, confirmed the facility failed to address the use of an indwelling urinary catheter on Resident #109's baseline care plan. Medical record review revealed Resident #162 was admitted to the facility on [DATE] with diagnoses including Tracheostomy Status, Hemiplegia and Hemiparesis, Congestive Heart Failure, Type 2 Diabetes Mellitus, Disorder of the Brain, Encephalopathy, and Convulsions. Medical record review of Physician's Orders dated 5/22/19 revealed .Oxygen at 5 liters/minute per TRACH [tracheostomy] .Trach care q [every] shift . Medical record review of a baseline care plan dated 5/24/19 revealed no documentation identifying the resident's use of a tracheostomy and no interventions to provide care, treatment, and the administration of oxygen. Observation of Resident #162 on 5/29/19 at 2:00 PM, in resident's room, revealed the resident lying in bed with oxygen administered via tracheostomy. Interview with LPN #1 on 5/29/19 at 2:10 PM, at the nurse's station, confirmed the facility failed to include the use of oxygen and the use of a tracheostomy on Resident #162's baseline care plan.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, and interview, the facility failed to revise the comprehensive care p...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, and interview, the facility failed to revise the comprehensive care plan for 1 resident (#44) of 19 sampled residents. The findings include: Review of the facility policy Care Planning and Interventions, revised 7/23/2009, revealed, .The care plan is updated as needed The care plan includes nutritional interventions . Medical record review revealed Resident #44 was admitted to the facility on [DATE] with diagnoses including Heart Failure, Dysphagia, and Type 2 Diabetes. Review of the quarterly Minimum Data Set assessment dated [DATE] revealed a Brief Interview for Mental Status score of 3, indicating severe cognitive impairment. Medical record review of the Nutrition Assessment Recommendations dated 5/8/19 revealed .house supplement BID [twice a day] lunch/dinner .wt. [weight] loss . Medical record review of the dietary note dated 5/16/19 revealed .BMI [body mass index] 18.4 .receives .nutritional shakes BID . Medical record review of the Quarterly Nutrition Documentation dated 5/16/19 revealed .Supplement Order: .nutritional shakes BID .Food Intake at meals .47% average .poor appetite at times .10% [weight loss] 180 days . Medical record review of the facility Nutrition Meeting documentation for Resident #44 dated 5/22/19, revealed .10% [weight loss] 180 days .House shakes w/ [with] lunch & dinner .Wt. 129.6 down 2.2# [pounds] . Medical record review of the facility documentation of notification to the physician dated 5/24/19, revealed .Resident has LOST 2.2 lbs [pounds] in one WEEK .Current weight: 129.6 .Current interventions include: House shakes c [with] lunch & dinner .10% weight loss in 180 days . Medical record review of Resident #44's current comprehensive care plan, revised on 5/28/19, revealed no documentation of the intervention of nutritional shakes. Interview with the Administrator on 5/30/19 at 3:30 PM, in the Administrator's office, confirmed the facility failed to revise Resident #44's comprehensive care plan to include nutritional shakes BID.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0678 (Tag F0678)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, and interview the facility failed to ensure a Physician's Order was o...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of facility policy, medical record review, and interview the facility failed to ensure a Physician's Order was obtained for full code status for 1 resident (#109) of 19 residents reviewed. The findings include: Review of the facility policy, Advance Directives, revised 2/2018, revealed, .The Admissions Director or designee interviews the resident and /or family upon admission .If the resident has an advanced directive .the appropriate orders are incorporated .a copy of the advanced directive is obtained for the resident's medical record and verifies that there is an appropriate physician's order in the resident's medical record .A physician's order .must be obtained . Medical record review revealed Resident #109 was admitted to the facility on [DATE] with diagnoses including Chronic Respiratory Failure, Chronic Obstructive Pulmonary Disease, Obesity, Bipolar Disorder, Diabetes Mellitus Type 2, and Anxiety. Medical record review of the Physician Order for Scope of Treatment (POST) form dated [DATE] revealed .Resuscitate (CPR) .Full Treatment . indicating Resident #109 had requested full code status. Medical record review of the Order Summary Report [DATE] revealed a Physician's Order had not been obtained for Resident #109's full code status. Interview with Licensed Practical Nurse (LPN) #1 on [DATE] at 1:56 PM, at the nurse's station, revealed the resident is a full code status per POST form on the hard chart Further interview revealed the code status was not in the Physicians Orders. Continued interview confirmed a Physician's Order must be obtained as soon as POST is signed by the Physician. Interview with the Director of Nursing (DON) on [DATE] at 1:33 PM, in the DON's office, confirmed the POST had been signed by the Physician on [DATE]. Further interview confirmed the facility failed to obtain a Physician's Order for Resident #109's full code status.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to obtain a Physician's ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to obtain a Physician's Order for the continued use of an indwelling urinary catheter, failed to obtain a Physician's Order for catheter care, and failed to document medical justification for the use of a urinary catheter for 1 resident (#109) of 3 residents reviewed for catheter use of 19 sampled residents. The findings include: Review of the facility policy, Urinary Incontinence and Indwelling Urinary Catheter (Foley) Management, effective date 12/11/18, revealed .A resident who is admitted to the facility without an indwelling urinary catheter [tube inserted in the bladder to drain urine into a bag outside of the body] shall not be catheterized unless there is a valid medical justification .the facility must ensure that residents receive treatment and care in accordance with professional standards of practice . Review of the facility policy, Indwelling urinary catheter (Foley) care and management, revised 12/14/18, revealed .Monitor the catheter daily and assess for complications .Document the indication that necessitates continued catheter use .the maintenance care provided . Medical record review revealed Resident #109 was admitted to the facility on [DATE] with diagnoses including Chronic Respiratory Failure, Chronic Obstructive Pulmonary Disease, Obesity, Bipolar Disorder, Diabetes Mellitus Type 2, and anxiety. Further review revealed no documentation of a medical indication for the use of a catheter. Review of the Physician's Order (unable to read) dated 5/26/19, interpreted by Licensed Practical Nurse (LPN) #1 revealed, Patient requests foley [brand name for indwelling urinary catheter] due to incontinence . Medical record review of the Progress Notes dated 5/26/19 revealed .[indwelling urinary catheter] inserted .yellow urine immediately returned . Medical record review of the Progress Notes dated 5/27/19 revealed .nurse did inform this resident that .catheter was to be removed . Further review revealed the resident had refused for the indwelling urinary catheter to be removed. Medical record review of the Progress Note dated 5/27/19 revealed .this nurse did ask this res. [resident] if I could take .[indwelling urinary catheter] out per MD [physician] orders and resident again refused to let this nurse take .[indwelling urinary catheter] out . Medical record review of the Progress notes dated 5/29/19 revealed the indwelling urinary catheter continued to be in use. Medical record review of the Order Summary Report dated 5/29/19 revealed no documentation of a Physician's Order for the continued use of an indwelling urinary catheter or catheter care. Further review revealed no documentation of a medical justification for the use of an indwelling urinary catheter. Observation of Resident #109 on 5/28/19 at 2:43 PM, in the resident's room, revealed the resident lying on the bed with indwelling urinary catheter drainage bag hanging on the bed frame, covered for privacy. Interview with LPN #1 on 5/29/19 at 2:45 PM, at the nurse's station, revealed Resident #109 had an indwelling urinary catheter. Further interview confirmed the indwelling urinary catheter was ordered to be removed 5/27/19 but the resident had refused to have it removed. Continued interview confirmed LPN #1 had not obtained a Physician's Order for the continued use of the indwelling urinary catheter, an order for catheter care, or documented the medical justification for the use of the indwelling urinary catheter. Interview with the Director of Nursing (DON) on 5/30/19 at 1:33 PM, in the DON's office, confirmed the facility failed to obtain a Physician's Order for the use of the indwelling urinary catheter and for catheter care after the resident had refused to have it removed on 5/27/19. Further interview confirmed the facility failed to document a medical justification for the use of the indwelling urinary catheter.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation and interview, the facility failed to obtain a Physician's O...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation and interview, the facility failed to obtain a Physician's Order for tracheostomy care (a tube inserted in the neck to allow air to enter the lungs) and failed to administer oxygen therapy in accordance with the Physician's Order for 1 resident (#162) of 7 residents reviewed for respiraratory care of 19 residents sampled. The findings include: Medical record review revealed Resident #162 was admitted to the facility on [DATE] with diagnoses including Tracheostomy Status, Hemiplegia and Hemiparesis, Congestive Heart Failure, Type 2 Diabetes Mellitus, Disorder of the Brain, Encephalopathy, and Convulsions. Medical record review of the Order Summary Report dated 5/22/19 revealed no order for tracheostomy care including the size of the tube and emergency bedside supplies. Further review revealed .Oxygen at 5 liters/minute continuously . Observation of Resident #162 on 5/29/19 at 2:00 PM, in resident's room, revealed the resident lying in bed with oxygen administered via tracheostomy. Continued observation revealed an oxygen concentrator set at 2 liters/minute. Further observation on Resident #162 revealed no signs of respiratory distress. Interview with LPN #1 on 5/29/19 at 2:05 PM, in the resident's room, confirmed Resident #162 was receiving oxygen at 2 liters/minute. Continued interview with LPN #1 on 5/29/19 at 2:10 PM, at the nurse's station, confirmed Resident #162's Physician's Orders did not include an order for a tracheostomy care and oxygen was not administered at 5 liters/minute as ordered by the Physician. Observation of Resident #162 on 5/30/19 at 10:30 AM, in the resident's room, revealed Resident #162 lying in bed with oxygen administered via tracheostomy. Continued observation revealed an oxygen concentrator set at 3 ½ liters/minute. Further observation on Resident #162 revealed no signs of respiratory distress. Interview with LPN #2 on 5/30/19 at 10:30 AM, in the resident's room, confirmed the oxygen was not administered at 5 liters/minute as ordered by the physician. Interview with the Director of Nursing (DON) on 5/30/19 at 10:50 AM, in the DON's Office, confirmed the facility failed to obtain a Physician Order for tracheostomy care for Resident #162 and failed to administer oxygen at the rate ordered by the Physician.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Menu Adequacy (Tag F0803)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Medical record review revealed Resident #360 was admitted to the facility on [DATE] with diagnoses including Gout, Constipation,...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Medical record review revealed Resident #360 was admitted to the facility on [DATE] with diagnoses including Gout, Constipation, Nausea, Heart Failure, Major Depressive Disorder, Diabetes Mellitus, and Hypertension. Medical record review of the 5 day MDS dated [DATE] revealed Resident #360 had a BIMS score of 10, indicating the resident had moderate cognitive impairment. Continued review revealed the resident was independent with eating. Medical record review of the Resident/Family Education Assessment & Interdisciplinary Flow Record dated 5/24/19 revealed no documentation of food preference assessment. Interview with Resident #360 on 5/28/19 at 2:47 PM, in the resident's room, revealed the resident disliked scrambled eggs and had been receiving them on her breakfast tray every morning. Further interview revealed the resident had not been assessed for food preferences since admission. Interview with the Certified Dietary Manager (CDM) on 5/29/19 at 2:20 PM, at the dining room door, revealed residents are assessed for food preferences within 2-3 days after admission. Further interview revealed preferences are documented in the Resident/Family Education Assessment & Interdisciplinary Flow Record. Continued interview confirmed food preferences had not been assessed for Resident #360 (9 days after admission). Interview with Licensed Practical Nurse (LPN) #3 on 5/29/19 at 2:35 PM, at the nurse's station, revealed the Resident #360 had received scrambled eggs on her breakfast tray. Further interview confirmed the resident had told LPN #3 of her dislike of scrambled eggs but the LPN had not reported this to the CDM. Interview with the Director of Nursing (DON) on 5/30/19 at 2:44 PM, in the DON's office, confirmed the resident's preferences should have been assessed within 72 hours of admission. Continued interview confirmed the facility failed to assess Resident #360's food preferences. Based on facility policy review, medical record review, observation, and interview, the facility failed to follow the Registered Dietician's (RD) recommendation for a house supplement at lunch for 1 resident (#44) and failed to assess food preferences in a timely manner for 1 resident (#360) of 5 residents reviewed for nutrition of 19 sampled residents. The findings include: Review of the facility policy, Nutritional and Dietary Supplements, last revised 11/28/17, revealed .Nutritional supplements and dietary supplements are provided to the residents . Review of the facility policy, Resident Food Preferences and Choices, undated, revealed .it is important to each resident that we obtain and monitor their food preferences and choices and to involve them in menu revision and food selection .Maintain a current list of food dislikes for each resident . Medical record review revealed Resident #44 was admitted to the facility on [DATE] with diagnoses including Heart Failure, Dysphagia, and Type 2 Diabetes. Review of the quarterly Minimum Data Set (MDS) assessment dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 3, indicating severe cognitive impairment. Medical record review of the Nutrition Assessment Recommendations dated 5/8/19 revealed .[Resident #44] .house supplement BID [twice a day] lunch/dinner .wt. [weight] loss . Medical record review of the dietary note dated 5/16/19 revealed .BMI [body mass index] 18.4 .receives .nutritional shakes BID . Medical record review of the Quarterly Nutrition Documentation dated 5/16/19 revealed .Supplement Order: .nutritional shakes BID .Food Intake at meals: .47% average .poor appetite at times .10% [weight loss] 180 days . Medical record review of the facility Nutrition Meeting documentation dated 5/22/19, revealed .[Resident #44] .10% [weight loss] 180 days .House shakes w/ [with] lunch & dinner .Wt. 129.6 down 2.2# [pounds] . Medical record review of the facility documentation of notification to the Physician dated 5/24/19, revealed .Resident has LOST 2.2 lbs [pounds] in one WEEK .Current weight: 129.6 .Current interventions include: House shakes c [with] lunch & dinner .10% weight loss in 180 days .weight loss unavoidable due to disease process . Observation of the resident's lunch meal tray card on 5/28/19 at 12:01 PM, in the resident's room, documented the resident was to receive a shake on the meal tray. Continued observation revealed Resident #44 in bed being assisted with the pureed lunch meal by a family member. Further observation revealed the resident was not served a shake with the lunch meal. Interview with Registered Nurse (RN) #1 on 5/28/19 at 12:07 PM, on the 20 hall, confirmed the resident did not receive the shake earlier in the day or on her tray with the lunch meal, as indicated on the tray card. Interview with the Certified Dietary Manager on 5/28/19 at 12:12 PM, on the 20 hall, confirmed the facility failed to provide Resident #44 with shake at lunch as recommended by the RD.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • No fines on record. Clean compliance history, better than most Tennessee facilities.
Concerns
  • • Multiple safety concerns identified: 4 life-threatening violation(s). Review inspection reports carefully.
  • • 18 deficiencies on record, including 4 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 4 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is Diversicare Of Copper Basin's CMS Rating?

CMS assigns DIVERSICARE OF COPPER BASIN an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Tennessee, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Diversicare Of Copper Basin Staffed?

CMS rates DIVERSICARE OF COPPER BASIN's staffing level at 3 out of 5 stars, which is average compared to other nursing homes.

What Have Inspectors Found at Diversicare Of Copper Basin?

State health inspectors documented 18 deficiencies at DIVERSICARE OF COPPER BASIN during 2019 to 2025. These included: 4 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 14 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Diversicare Of Copper Basin?

DIVERSICARE OF COPPER BASIN is owned by a non-profit organization. Non-profit facilities reinvest revenue into operations rather than distributing to shareholders. The facility is operated by DIVERSICARE HEALTHCARE, a chain that manages multiple nursing homes. With 135 certified beds and approximately 29 residents (about 21% occupancy), it is a mid-sized facility located in COPPERHILL, Tennessee.

How Does Diversicare Of Copper Basin Compare to Other Tennessee Nursing Homes?

Compared to the 100 nursing homes in Tennessee, DIVERSICARE OF COPPER BASIN's overall rating (1 stars) is below the state average of 2.8 and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Diversicare Of Copper Basin?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the facility's Immediate Jeopardy citations.

Is Diversicare Of Copper Basin Safe?

Based on CMS inspection data, DIVERSICARE OF COPPER BASIN has documented safety concerns. Inspectors have issued 4 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Tennessee. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Diversicare Of Copper Basin Stick Around?

DIVERSICARE OF COPPER BASIN has not reported staff turnover data to CMS. Staff turnover matters because consistent caregivers learn residents' individual needs, medications, and preferences. When staff frequently change, this institutional knowledge is lost. Families should ask the facility directly about their staff retention rates and average employee tenure.

Was Diversicare Of Copper Basin Ever Fined?

DIVERSICARE OF COPPER BASIN has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Diversicare Of Copper Basin on Any Federal Watch List?

DIVERSICARE OF COPPER BASIN is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.