HILLVIEW COMMUNITY LIVING CENTER

897 EVERGREEN STREET, DRESDEN, TN 38225 (731) 364-2450
For profit - Corporation 70 Beds COMMUNITY ELDERCARE SERVICES Data: November 2025
Trust Grade
80/100
#62 of 298 in TN
Last Inspection: March 2022

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

Hillview Community Living Center in Dresden, Tennessee, holds a Trust Grade of B+, which means it is above average and recommended for families considering care options. The facility ranks #62 out of 298 in Tennessee, placing it in the top half of nursing homes in the state, and #2 out of 4 in Weakley County, indicating that it is one of the better local choices. However, the facility's trend is worsening, with an increase in issues from 2 in 2019 to 3 in 2022. Staffing is a noted concern, receiving a rating of 2 out of 5 stars, and while their 42% turnover is below the state average, it may still impact resident care consistency. Although Hillview has not incurred any fines, there are several specific incidents worth noting: staff failed to ensure proper food safety protocols, such as thawing food incorrectly and neglecting hand hygiene; at least one nurse did not follow proper procedures for administering medication through a feeding tube; and there were lapses in accurately assessing residents for weight loss and daily living needs. These findings reflect both strengths in maintaining a fine-free record and weaknesses in certain areas of care and compliance that families should consider.

Trust Score
B+
80/100
In Tennessee
#62/298
Top 20%
Safety Record
Low Risk
No red flags
Inspections
Getting Worse
2 → 3 violations
Staff Stability
○ Average
42% turnover. Near Tennessee's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Tennessee facilities.
Skilled Nurses
⚠ Watch
Each resident gets only 28 minutes of Registered Nurse (RN) attention daily — below average for Tennessee. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
○ Average
6 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★★★☆
4.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2019: 2 issues
2022: 3 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (42%)

    6 points below Tennessee average of 48%

Facility shows strength in fire safety.

The Bad

Staff Turnover: 42%

Near Tennessee avg (46%)

Typical for the industry

Chain: COMMUNITY ELDERCARE SERVICES

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 6 deficiencies on record

Mar 2022 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Assessment Accuracy (Tag F0641)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the Centers for Medicare and Medicaid Services (CMS) Long Term Care (LTC) Facility Resident Assessment Instru...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of the Centers for Medicare and Medicaid Services (CMS) Long Term Care (LTC) Facility Resident Assessment Instrument (RAI) 3.0 User's Manual Version 1.17.1, medical record review, and interview, the facility failed to ensure residents were accurately assessed for weight loss and Activities of Daily Living (ADL) for 2 of 16 sampled residents (Resident #9 and #15) sampled residents reviewed. The findings include: Review of the CMS LTC Facility RAI 3.0 User's Manual Version 1.17.1 dated October 2019, pages G-24 and K-4 revealed, .Address the resident's unique needs for bathing .should be periodically evaluated .Weight loss can result in debility and adversely affect health, safety, and quality of life .Weight loss may be an important indicator of a change in the resident's status or environment . Review of the medical record, revealed Resident #9 was admitted to the facility on [DATE], with diagnoses of Emphysema, Chronic Pulmonary Obstructive Disease, Dementia, Parkinson's Disease, Tremors, Depression, Anxiety, and Atrial Fibrillation. Review of the Registered Dietician notes dated 10/21/2021, revealed Resident #9 had significant weight loss of 12.3 % in 6 months. Review of the quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #9 was coded as weighing 199 pounds and having no weight loss. During an interview on 3/2/2022 at 6:11 PM, the MDS Coordinator confirmed the MDS should have been coded for a significant weight loss. Review of the medical record, revealed Resident #15 was admitted to the facility on [DATE] with diagnosis of Post Traumatic Stress Disorder, Convulsions, Depressive Disorder, Anxiety, Diabetes Mellitus, Schizophrenia and Psychosis. Review of the annual MDS dated [DATE], revealed Resident #15 was coded as bathing activity did not occur. Review of the quarterly MDS dated [DATE], revealed Resident #15 was coded as bathing activity did not occur. During an interview on 3/1/2022 at 11:50 AM, Certified Nurses Assistant (CNA) #1 confirmed Resident #15 received showers on Wednesday and Saturdays. CNA #1 confirmed Resident #15 enjoyed her showers and does not refuse them. During an interview on 3/1/2022 at 6:25 PM, The MDS Coordinator stated, .I do not honestly feel Resident #15 did not receive a shower . The MDS Coordinator confirmed she should have questioned the staff further related to bathing.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0692 (Tag F0692)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to follow its policy for weighing...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to follow its policy for weighing residents for 2 of 3 sampled residents (Resident #9 and #16) reviewed for nutritional status. The findings include: Review of the facility's policy titled, WEIGHTS: OBTAINING AND DOCUMENTING, dated 12/27/2017, revealed .Weights will also be taken upon admission .The DON or designee, the Dietary Manager, and the RD will review the weights for the current month and compare the current weight to the 30 and 180 day weights to determine significant weight losses and variances .Weekly: Admissions, readmissions, and residents .should be weighed weekly for 4 weeks or until stable .Reweighs will be done if there is a 3% [percent] or greater change from the last documented weight . Review of the medical record, revealed Resident #9 was admitted to the facility on [DATE], discharged to the hospital on 9/26/2021, and readmitted to the facility on [DATE], with diagnoses of Emphysema, Chronic Pulmonary Obstructive Disease, Aortic Valve Stenosis, Atrial Fibrillation, Gastroesophageal Reflux Disease, Dementia, Parkinson's Disease, and Tremors. Review of the entry MDS (Minimum Data Set) assessment dated [DATE], revealed Resident #9 returned from a hospital stay on 9/28/2021. Review of the Weights and Vitals Summary for Resident #9, revealed .8/2/2021 224.9 lbs, 9/1/2021 210 lbs, 10/4/2021 205 lbs, 10/18/2021 198.8 lbs, 10/25/2021 200.6 lbs . The facility failed to obtain Resident #9's weight upon readmission from the hospital on 9/28/2021 and obtain a weekly weight for the week of 10/11/2021. During an interview on 3/2/2022 at 9:47 AM, the Registered Dietician (RD) confirmed Resident #9 had a hospitalization from 9/26/2021 to 9/28/2021 and should have been weighed upon readmission to the facility and a weekly weight should have been obtained for the week of 10/11/2021. During an interview on 3/2/2022 at 6:26 PM, the Director of Nursing confirmed Resident #9 should have had a weight upon readmission from the hospital on 9/28/2021 and a weekly weight should have been obtained for the week of 10/11/2021. Review of the medical record, revealed Resident #16 was admitted to the facility on [DATE] with diagnoses of Intracranial Shunt, Dementia, Hemiplegia, Hemiparesis, Aphasia, Anxiety, and Depression. Review of the Progress Notes revealed Resident #16 was re-hospitalized on [DATE] and returned to the facility on [DATE]. Review of the Weights and Vitals Summary revealed Resident #16 weighed 104 pounds on 10/18/2021 and 97.4 pounds on 11/15/2021. Review of the Weights and Vitals Summary revealed Resident #16 was not weighed when she returned from the hospital until 11/2/2021, 4 days later. During a telephone interview on 3/2/2022 at 12:20 PM, the RD confirmed Resident #16 should have been weighed when she returned from the hospital. During an interview on 3/2/2022 at 6:28 PM, the Director of Nursing (DON) confirmed Resident #16 went to the hospital on [DATE] and returned to the facility on [DATE]. The DON confirmed Resident #16 was not weighed when she returned from the hospital until 11/2/2021.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on policy review, observation, and interview, the facility failed to ensure medications were stored properly when opened multidose bottles without an opened date and expired medications were obs...

Read full inspector narrative →
Based on policy review, observation, and interview, the facility failed to ensure medications were stored properly when opened multidose bottles without an opened date and expired medications were observed in 2 of 4 medication storage areas (West Hall Medication Cart and the Treatment Cart). The findings include: Review of the facility's policy titled, Storage of Medications, dated 9/5/2012, revealed .Medications and biologicals are stored safely, securely, and properly .Outdated, contaminated, or deteriorated medications .are removed from stock, disposed of according to procedures for medication disposal . Observation of the [NAME] Hall Medication Cart on 3/2/22 at 8:00 AM and at 5:13 PM, revealed an opened multidose bottle of Multivitamin with minerals without an opened date. Observation of the [NAME] Hall Medication Cart on 3/2/2022 at 5:16 PM, revealed an opened multidose bottle of Loratadine (an Antihistamine) without an opened date. Observation of the Treatment Cart on 3/2/2022 at 5:23 PM, revealed an expired tube of Moisturizing Hydrogel (a medication for dressing and management of wounds) with an expiration date of 6/2020. During an interview on 3/2/2022 at 8:07 AM, Licensed Practical Nurse #1 confirmed opened bottles of multidose medications should be labeled with an opened date. During an interview on 3/2/2022 at 5:25 PM, the Director of Nursing confirmed that opened multidose vials should be labeled with an opened date and expired medications should be discarded.
Aug 2019 2 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Safe Environment (Tag F0584)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to maintain clean equipment in 1 of 25 (room [ROOM NUMBER]) resident roo...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to maintain clean equipment in 1 of 25 (room [ROOM NUMBER]) resident rooms. The findings include: Observations in room [ROOM NUMBER]B on 8/12/19 at 8:55 AM, 9:51 AM, 11:45 AM, 2:20 PM, and 4:42 PM, and on 8/13/19 at 7:49 AM, revealed Resident #5 had a tracheostomy (trach) (a tube placed through a hole and directly into the windpipe to assist breathing) and the bottom of the dressing to the trach was unsecured. A stand up fan with a dirty, dusty outer grid was at the foot of the bed blowing air directly toward Resident #5's unsecured trach dressing. Observations in room [ROOM NUMBER]B on 8/13/19 at 10:55 AM, revealed Registered Nurse (RN) #1 performed a trach dressing change. A stand up fan with a dirty dusty outer grid was at the foot of the bed blowing air directly toward Resident #5 during the trach care. Interview with RN #1 on 8/14/19 at 11:02 AM, in Resident #5's room, RN #1 was asked if the outer grid of the fan was dirty and dusty. RN #1 stated, Yes, ma'am. RN #1 was asked if the fan should have been blowing directly toward Resident #5. RN #1 stated, No, ma'am.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on policy review, observation, and interview, the facility failed to ensure food was stored, prepared, and served under sanitary conditions when food was thawed using improper procedures, 1 of 4...

Read full inspector narrative →
Based on policy review, observation, and interview, the facility failed to ensure food was stored, prepared, and served under sanitary conditions when food was thawed using improper procedures, 1 of 4 (Dietary Aide #1) staff members failed to perform hand hygiene, and unlabeled and undated food items were stored in 1 of 2 (Break Room) nourishment refrigerators. The facility had a census of 28 residents, with 27 of those residents receiving a tray from the kitchen. The findings include: 1. The facility's undated Safe Food Preparation policy documented, .Many steps in safe food preparation must be controlled and monitored to prevent foodborne illness .Recommended methods to safely thaw frozen foods include .Thawing in the refrigerator .Completely submerging the item under cold water .that is running fast enough to agitate and float off loose ice particles .Thawing the item in a microwave oven, then cooking and serving it immediately .Thawing as part of a continuous cooking process . Observations in the Kitchen on 8/12/19 at 8:40 AM, revealed 3 packages of bologna thawing in a pan of standing water. Interview with the Dietary Manager on 8/12/19 at 8:50 AM, in the Kitchen, the Dietary Manager was asked about the bologna thawing in the water. The Dietary Manager stated, .they told me I could thaw it like that. 2. The facility's undated HANDWASHING PROCEDURE FOR DINING SERVICES policy documented, .Hand hygiene continues to be primary means of preventing the transmission of infection .some situations that require hand hygiene .After handling dirty dishes . Observations in the Kitchen on 8/13/19 at 1:35 PM, revealed Dietary Aide #1 rinsed dirty dishes using her bare hands, placed the dirty dishes on the dish ware rack, and into the dish ware washer. Dietary Aide #1 pulled out the clean dishes with her bare hands without washing her hands. Dietary Aide #1 removed a large container from the clean rack and placed it onto the drying rack using her bare hands, and then continued to rinse the dirty dishes. Interview with Dietary Aide #1 on 8/13/19 at 1:45 PM, in the Kitchen, Dietary Aide #1 was asked if she should have washed her hands between clean and dirty dishes. Dietary Aide #1 stated, Yes. Interview with the Dietary Manager on 8/13/19 at 2:00 PM, in the [NAME] Hall, the Dietary Manager was asked what staff should do between loading the dish ware washer with dirty dishes and handling clean dishes. The Dietary Manager stated, Wash their hands . 3. The facility's Food Storage policy dated 8/18/11 documented, .All foods stored in refrigerators and freezers that have been opened, will be .labeled with the date and name of food if appropriate, and will be discarded within the appropriate time frame . Observations in the Break Room refrigerator on 8/13/19 at 1:56 PM, revealed 24 Boost Plus supplements, 3 Boost supplements, and 3 Nephro supplements stored in this refrigerator. There was 1 half-full gallon container of whole milk with no opened date, 1 half-full gallon container of orange juice with no opened date, 1 pitcher with a small amount of orange liquid with no label or date. Interview with the Dietary Manager on 8/13/19 at 2:00 PM, in the [NAME] Hall, the Dietary Manager stated, We don't take care of those refrigerators. Interview with the Director of Nursing (DON) on 8/13/19 at 4:39 PM, in the Conference Room, the DON was asked where resident supplements and snacks were stored. The DON stated, We have some in the Break Room, and then in the med [medication] room, we have a mini [miniature] refrigerator that also has puddings that we use for med administration. It's not like a snack refrigerator. The DON was asked who was responsible for maintaining the refrigerators. The DON stated, I need to check on that. The DON was asked if she expected food items to be labeled and dated when opened. The DON stated, Resident items, yes for sure.
Aug 2018 1 deficiency
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0658 (Tag F0658)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, 2 of 2 (Licensed Practical Nurse (LPN) #1 and 2) nurses failed to en...

Read full inspector narrative →
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, 2 of 2 (Licensed Practical Nurse (LPN) #1 and 2) nurses failed to ensure a gastrostomy (a tube inserted through the abdomen that delivers nutrition directly to the stomach) tube was flushed according to facility policy and physician's orders during medication administration observations. The findings included: Medical record review revealed Resident #9 was admitted to the facility on [DATE] with diagnoses of Traumatic Subdural Hemorrhage, Intracranial Injury, and Gastrostomy. The physician's orders dated 8/1/18 documented, .Crush each med [medication] and give individually flushing with 5ml [milliliters] H2O [water] between each med [medication] .Flush with 60ml before and after med pass .Baclofen Tablet 20 MG [milligram] Give 1 tablet via [by way of] PEG [Percutaneous Endoscopic Gastrostomy]-Tube three times a day . Observations in Resident #9's room on 8/28/18 at 2:29 PM, revealed LPN #1 administered medications though Resident #9's feeding tube. LPN #1 flushed the tube with 5 ml of water by gravity, administered Baclofen, flushed the tube with 5 ml of water, removed her gloves, washed her hands, and exited the room. LPN #1 stated, .it says to flush with 5 ml before and after meds . LPN #1 did not flush the PEG with 60 ml before and after the medication as ordered by the physician. Observations in Resident #9's room on 8/29/18 at 1:06 PM, revealed LPN #2 administered medications through Resident #9's feeding tube. LPN #2 flushed the tube with 30 ml of water, administered Baclofen, flushed the tube with water, removed his gloves, washed his hands, and exited the room. LPN #2 did not flush the PEG with 60 ml before and after the medication as ordered by the physician. Interview with the Director of Nursing (DON) on 8/29/18 at 1:42 PM in the conference room, the DON was asked how much water should be used to flush Resident #9's gastrostomy tube prior to and after administering medications through the PEG. The DON stated, .It looks like, based on this, we need clarification [of the order] for either of them [LPN #1 and #2] to get it right .
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (80/100). Above average facility, better than most options in Tennessee.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Tennessee facilities.
  • • 42% turnover. Below Tennessee's 48% average. Good staff retention means consistent care.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Hillview Community Living Center's CMS Rating?

CMS assigns HILLVIEW COMMUNITY LIVING CENTER an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Tennessee, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Hillview Community Living Center Staffed?

CMS rates HILLVIEW COMMUNITY LIVING CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 42%, compared to the Tennessee average of 46%. This relatively stable workforce can support continuity of care. RN turnover specifically is 67%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Hillview Community Living Center?

State health inspectors documented 6 deficiencies at HILLVIEW COMMUNITY LIVING CENTER during 2018 to 2022. These included: 6 with potential for harm.

Who Owns and Operates Hillview Community Living Center?

HILLVIEW COMMUNITY LIVING CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by COMMUNITY ELDERCARE SERVICES, a chain that manages multiple nursing homes. With 70 certified beds and approximately 45 residents (about 64% occupancy), it is a smaller facility located in DRESDEN, Tennessee.

How Does Hillview Community Living Center Compare to Other Tennessee Nursing Homes?

Compared to the 100 nursing homes in Tennessee, HILLVIEW COMMUNITY LIVING CENTER's overall rating (4 stars) is above the state average of 2.8, staff turnover (42%) is near the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Hillview Community Living Center?

Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.

Is Hillview Community Living Center Safe?

Based on CMS inspection data, HILLVIEW COMMUNITY LIVING CENTER has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Tennessee. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Hillview Community Living Center Stick Around?

HILLVIEW COMMUNITY LIVING CENTER has a staff turnover rate of 42%, which is about average for Tennessee nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Hillview Community Living Center Ever Fined?

HILLVIEW COMMUNITY LIVING CENTER has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Hillview Community Living Center on Any Federal Watch List?

HILLVIEW COMMUNITY LIVING CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.