HENDERSON HEALTH AND REHABILITATION CENTER

412 JUANITA DRIVE, HENDERSON, TN 38340 (731) 989-7598
For profit - Limited Liability company 132 Beds AHAVA HEALTHCARE Data: November 2025 3 Immediate Jeopardy citations
Trust Grade
0/100
#253 of 298 in TN
Last Inspection: August 2024

Within standard 12-15 month inspection cycle. Federal law requires annual inspections.

Overview

Henderson Health and Rehabilitation Center has received a Trust Grade of F, which indicates significant concerns about the quality of care provided. They rank #253 out of 298 facilities in Tennessee, placing them in the bottom half of the state's nursing homes, and are the only option available in Chester County. While the facility is showing signs of improvement, reducing issues from 7 in 2024 to just 1 in 2025, it still has concerning staffing and infection control practices, with a staff turnover rate of 59%, which is above the state average. Recent inspections revealed critical incidents, including a resident with infected wounds and maggots leaking onto the floor, and another resident at risk of elopement who was able to leave the facility unsupervised. Additionally, the facility has incurred fines of $81,328, higher than 87% of Tennessee facilities, which raises concerns about compliance with health regulations. Overall, while there are some signs of improvement, serious issues regarding safety and infection control remain significant weaknesses that families should consider.

Trust Score
F
0/100
In Tennessee
#253/298
Bottom 16%
Safety Record
High Risk
Review needed
Inspections
Getting Better
7 → 1 violations
Staff Stability
⚠ Watch
59% turnover. Above average. Higher turnover means staff may not know residents' routines.
Penalties
⚠ Watch
$81,328 in fines. Higher than 78% of Tennessee facilities, suggesting repeated compliance issues.
Skilled Nurses
⚠ Watch
Each resident gets only 23 minutes of Registered Nurse (RN) attention daily — below average for Tennessee. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
⚠ Watch
23 deficiencies on record. Higher than average. Multiple issues found across inspections.
★☆☆☆☆
1.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★☆☆☆
2.0
Care Quality
★☆☆☆☆
1.0
Inspection Score
Stable
2024: 7 issues
2025: 1 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record

Facility shows strength in fire safety.

The Bad

1-Star Overall Rating

Below Tennessee average (2.8)

Significant quality concerns identified by CMS

Staff Turnover: 59%

13pts above Tennessee avg (46%)

Frequent staff changes - ask about care continuity

Federal Fines: $81,328

Well above median ($33,413)

Moderate penalties - review what triggered them

Chain: AHAVA HEALTHCARE

Part of a multi-facility chain

Ask about local staffing decisions and management

Staff turnover is elevated (59%)

11 points above Tennessee average of 48%

The Ugly 23 deficiencies on record

3 life-threatening
Mar 2025 1 deficiency
CONCERN (F) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on policy review, manufacturer's guidelines review, maintenance history report review, observations, and interviews, the facility failed to ensure food was stored, prepared, and served under san...

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Based on policy review, manufacturer's guidelines review, maintenance history report review, observations, and interviews, the facility failed to ensure food was stored, prepared, and served under sanitary conditions. The facility failed to label and date food stored in the cooler and dry storage, and failed to ensure food stored for resident consumption was not expired. The facility had a census of 92 residents with 91 of those residents receiving a tray from the kitchen. The findings include: 1. Review of the facility's undated policy titled, Sanitation Inspection, revealed, .policy of this facility . conduct inspections to ensure food service areas are clean, sanitary and in compliance .All food service areas shall be kept clean, sanitary .inspections to be conducted .Dry storage .Freezer .Refrigerator .Food preparation area .General dietary observations . The facility was unable to provide a dietary policy for food storage. 2. Review of the manufacturer's guidelines for the facility's ice machine dated 2018, revealed, .Cleaning/Sanitizing Procedure .This procedure must be performed a minimum of once every six months .ice machine and bin must be disassembled cleaned and sanitized . Review of the Work History Report for maintenance revealed, .Ice Machines/Ice Bins .sanitize interior .Marked as done .on 12/12/2023 . Review of the Daily and Weekly Cleaning Schedule dated 2/2/2025-2/25/2025, revealed, .Ice Machine-Wipe/Sanitize Scoop [assigned daily] . No documentation of task being completed.Mixer [assigned daily] . Documentation of task completed 2 of 24 days. No assignment daily or weekly for the plate warmer cart. 3. Observation in the common area of 300/400 Hall and interview on 2/25/2025 at 2:15 PM revealed a resident opened an ice storage chest and used the ice scoop to fill a water pitcher with ice then placed the scoop back in a container on top of the chest. The ice storage chest had multiple areas of green, red, black, and brown mildew/mold like substance on the outside and inside of the ice storage chest, where ice was stored for resident use. The plastic container on top of the chest storage chest had an ice scoop resting in a layer of white slimy substance on bottom. Licensed Practical Nurse (LPN) F observed the 300/400 Hall ice storage chest and stated the ice storage chest was dirty and should not be used to serve ice to the residents until cleaned. LPN F stated, .I will ask someone to come and get the cooler and clean it .I will get a new water cup for [Named Resident] . Observation on the 300/400 Hall, 500 Hall, 600 Hall, and interview on 2/25/2025 beginning at 2:20 PM, revealed the 300/400 Hall ice storage chest still had the mold like substances inside and outside the chest was left unattended with the container holding the ice scoop resting on a layer of white slimy substance. An ice storage chest containing ice on 500 Hall had brown/black mildew/mold like substance on the outer and inside of the cover. A plastic container sitting on top of the ice storage chest held the ice scoop resting in a layer of a white slimy substance. An ice storage chest on the 600 Hall had brown/black mildew/mold like substance on the cover and inside the chest. A broken/cracked blue plastic container held an ice scoop resting in a layer of white slimy substance. The Assistant Director of Nursing (ADON) was present during the observations and confirmed the 3 ice storage chests containing ice were dirty and should not be used to deliver ice to the residents. The ADON touched the bottom of the containers holding the ice scoops and confirmed all 3 ice scoops, used to serve ice, were resting in a layer of slimy substance. Observation in the kitchen and interview on 2/25/2025 at 2:30 PM, revealed the ice machine door had rust like debris on the hinges above the bin containing ice. The inside back wall had a large area of black powdery mold like substance at and below the level of ice in the bin and the inside right wall of the ice machine bin had multiple small spots of black powdery mold like substance below the level of ice in the bin. The ADON was asked to use a paper towel to wipe over the black powdery mold like substance on the inside wall and rust like substance on the hinges, and verified the substance was removable to touch. An uncovered container sitting beside the ice machine held two ice scoops resting on a layer of clear slimy substance. There were black/brown areas of dried debris in several spots on the inside wall of the ice scoop container. The ADON confirmed the ice machine used to prepare and store ice for food preparation and resident consumption, and the scoop used in the ice machine were not clean and sanitary. Observation in the dining room and interview on 2/25/2025 at 2:38 PM, revealed 4 tray carts used to transport meal trays to residents. All 4 tray carts had dried brown, white, beige debris scattered in multiple areas and on the tray rails. The Dietary Manager (DM) stated the carts were held in the dining room and had been cleaned after use today. The DM stated the dried areas were rust spots and would not come off with cleaning. The DM was then asked to scrape some of the dried debris off. The DM was able to successfully scrape off two areas chosen for demonstration. The ADON confirmed the tray carts were used to transport meal trays and should be clean and free from debris. During an interview on 2/25/2025 at 2:48 PM, the DM verified there was a cleaning schedule for daily and weekly cleaning tasks. The DM provided the cleaning schedule for January 2025 and February 2025 and confirmed the ice machine cleaning task had not been documented as completed for January and February 2025. 4. Observation in the kitchen and interview on 2/28/2025 at 3:30 PM, revealed the DM confirmed the following observations: The water cups/pitchers with open lids, to be distributed to residents by nursing staff, were stored on a table with dust and dried debris present. A chest type cooler contained Fourteen (14) 8-ounce (oz) glasses with an unidentified liquid that was unlabeled and undated, 1 opened and undated 46 oz carton of Apple juice, 1 opened and undated carton of nectar thick dairy milk, One (1) 8 oz Styrofoam cup of buttermilk undated, a 1 gallon (gal.) plastic pitcher of undated lemonade. There was a large area of an orange substance spilled on the bottom of the cooler. Walk-in cooler contained an opened jar of ready-made pizza sauce with a dried black substance around the mouth of the jar, dated 11/3/24, 1 partially used bottle of steak house type, honey mustard salad dressing, no open date, 1 partially used open bag of chocolate chips, no open date, 1 undated 10-pound (lbs.) box of uncooked sausage patties, 1- partially used container of Italian salad dressing, expiration date 11/23/2024, 1 undated 4 oz plastic container of beets. Loose and dried debris behind moveable shelves on both sides of cooler. The Dry storage area contained, 1 expired 16 oz bottle of ground [NAME] seasoning, open date 1/2/2023, 1 expired 16 oz. bottle of ground Cloves, open date 3/15/2022, 1 expired 15 oz. bottle of ground Cumin, open date 1/4/2024, 1 expired 16 oz. bottle of mild Chili powder, open date 3/28/2024, 1 expired 32 oz container of Celery Salt, open date 9/22/2020, 1expired 1 oz container of chopped Chives, open date 3/21/2022, 1 undated 6 oz. opened bottle of rubbed Sage, 1 expired 5 oz. bottle of Dillweed, open date 3/24/2023, 1 expired 21 oz. package (pkg) of [NAME] Gravy mix, open date 7/1/2024, 1 expired 14 oz. bottle of Coriander, open date 11/2/2021,1 expired 4 oz. bottle of leaf Tarragon, open date 5/6/20121, 1 expired pkg of Bay Leaves, open date 2/21/2024, 1 open bag of Coconut Flakes, expired 2/25/2024, 1 open bottle of pancake syrup, expired 3/2/2024, 1 expired 11 oz. bottle of Parsley Flakes, open date 3/21/2022, 1 expired bottle of Onion powder, open date 1/14/2023, 1 gal. bottle of open Soy Sauce-refrigerate after opening, 1 expired container of Cocoa, open date 7/24/2022, 1 undated 11 lb. bag of Grits, open tear in plastic bag, 1 undated bag of rolls, 1 undated 40 quart (qt) plastic container of Ziti pasta with brown dried debris on the lid, 1 undated 20 qt. plastic container of elbow pasta, expired corn flakes cereal in plastic container, dated 9/19/2024, expired Cheerios cereal in 6 qt plastic container, dated 7/27/2024, expired Raisin Bran cereal in plastic container, dated 7/29/2024, and expired [NAME] Crispies cereal in plastic container, dated 9/19/2024, and an uncovered container of cooking utensils and a plastic mixing bowl on a shelf with loose and dried debris on them. The Floor Mixer had a black grease like substance oozing out of control knob located over the mixing bowl. The Mixer stand and table had dried brown/beige debris scattered in multiple areas. The Plate warmer case had dried brown debris over the outside case. 5. During an interview on 3/3/2025 at 5:21 PM, the Infection Preventionist (IP) stated, .An infection control audit form should be completed by the dietary manager .Infection Control monitors the form quarterly .The monitoring would include making sure the cleaning schedule was completed . When asked to provide the audit documentation for the previous year, the IP responded, .I have not completed the audit in approximately 1 year .I spoke to nursing staff about the dirty ice chests used to fill water pitchers in January [2025] .I in-serviced the staff .voiced concerns to the Administrator and Director of Nursing . The IP was unable to provide documentation of the previous in-service. The IP provided a visual presentation of infection tracking and denied any outbreak/occurrence of foodborne illness for 2024-2025. During an interview on 3/3/2025 at 5:59 PM the Maintenance Director verified the ice machine should be cleaned and sanitized every 6 months and confirmed the ice machine located in the kitchen had not been cleaned and sanitized per schedule, for at least 1 year. The Maintenance Director verified the black substance oozing out of the control knob on the floor mixer was grease/lubricant. During an interview on 3/3/2025 at 6:09 PM, the Administrator stated the maintenance on the ice machine in the kitchen had not been performed in 2024. The Administrator stated he expected the ice machines to be cleaned and sanitized every six months, according to manufacturing guidelines. The Administrator confirmed dietary staff should complete daily cleaning and inspection of all areas of food preparation and storage. During an interview on 3/3/2025 at 6:18 PM, Certified Nursing Assistant (CNA) D stated she usually works 3 PM to 11 PM shift. CNA stated, .We usually take the ice [chest] coolers and fill them up in the kitchen .No cleaning schedule that I know of until now .I have never washed out the ice coolers .We take the coolers down the hall and pass ice with water to the residents . During an interview on 3/3/2025 at 6:26 PM, CNA E stated, .Usually the night shift cleans the ice [chest] coolers .I have taken the coolers to the kitchen and filled them with ice .we use the ice from the coolers on each hall to pass ice and water for the residents twice a day and when they ask for more . During an interview on 3/7/2025 at 4:07 PM, the Dietary [NAME] stated ice from the kitchen ice machine was used to pack around milk, juice, and any cold foods prepared for resident meals. The Dietary [NAME] confirmed ice from the kitchen ice machine was served to the residents in drinks prepared for meals. During an interview on 3/7/2025 at 4:10 PM, Dietary Staff G stated she uses ice from the kitchen ice machine to pack around cold foods, milk, and serves ice from the machine in drinks for the resident's meals. Dietary Staff G acknowledged refrigerated foods and dry storage foods should be labeled and dated when opened to prevent them from being served after they have expired. During a telephone interview on 3/7/2025 at 4:17 PM, the Registered Dietician (RD) stated, . Dietary staff complete a cleaning schedule, and I audit the schedule to ensure they are completed timely .The last audit I completed was in January [2025] . When asked if the cleaning schedule included the ice machine, the RD replied, Yes. The RD stated she was not aware of the 1 year lapse in cleaning and sanitizing the ice machine. When asked if ice from the kitchen ice machine was used to prepare and serve food to the residents, the RD replied, Yes. The RD expressed she expected dietary staff to throw away expired foods, label and date food that has been opened or prepared for future use, and prepare, serve, store food in a sanitary manner. During a return telephone interview on 3/17/2025 at 11:30 AM (an attempt was made during the survey prior to exit), the Assistant Director of Environmental Health for the State of Tennessee stated the black/pink/green substances found around wet areas such as ice machines was often found to be mildew. The Assistant Director concluded any form of contamination to ice/water served for consumption was subject to cause gastrointestinal (stomach) upset. The Assistant Director stated it was imperative to dispose of expired foods, label and date all foods that have been opened and stored for future consumption to monitor for bacteria growth and food spoilage.
Aug 2024 7 deficiencies
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on policy review, observation, and interview the facility failed to ensure that medications were properly and securely stored when 2 of 4 nurses (Licensed Practical Nurse (LPN) B and C) left med...

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Based on policy review, observation, and interview the facility failed to ensure that medications were properly and securely stored when 2 of 4 nurses (Licensed Practical Nurse (LPN) B and C) left medications unattended and unsecured on the 400 Hall and 600 Hall Medication Carts. The findings include: 1. Review of the undated facility policy titled, Medication Storage revealed .All drugs and biologicals will be stored in locked compartments (i.e. [that is], medication carts .During medication pass, medications must be under the direct observation of the person administering medications or locked in the medications storage area/cart . 2. Observation outside of Resident #327's room on 7/30/2024 at 12:33 PM, revealed LPN C left the medication cup with crushed Baclofen (treatment of muscle pain) on the 600 Hall Medication Cart unattended and unsecured while donning Personal Protective Equipment (PPE). Observation in Resident #327's room on 7/30/2024 at 12:42 PM, revealed LPN C went to wash hands in the bathroom while the medications were on the overbed tray outside the bathroom at the resident's bedside. During an interview on 7/30/2024 at 12:51 PM, LPN C confirmed medications should not be left unattended and unsecured. 3. Observation on the 400 Hall on 8/1/2024 at 8:00 AM, revealed LPN B left a medication cup with Bupropion (antidepressant) on the 400 Hall Medication Cart unattended and unsecured while looking for an outlet for the computer. During an interview on 8/1/2024 at 4:00 PM, the Director of Nursing (DON) confirmed that medications should be in sight of the nurse at all times.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected 1 resident

Based on policy review, observation, and interview, the facility failed to ensure food was stored properly when there were unlabeled, undated, and expired items in 2 of 2 resident nourishment refriger...

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Based on policy review, observation, and interview, the facility failed to ensure food was stored properly when there were unlabeled, undated, and expired items in 2 of 2 resident nourishment refrigerators. The findings include: 1. The facility's undated policy titled, Use or storage of food brought in by family or visitors, revealed .All food items .by the family or visitor brought in must be labeled . and dated .The facility may refrigerate labeled and dated .items in the nourishment refrigerator .If not consumed within 3 days, food will be thrown away by the facility staff . 2. Observation in the 500/600 Hall Nutrition Room on 7/29/2024 at 3:46 PM, with Licensed Practical Nurse (LPN) G revealed the following in the residents' nourishment refrigerator: A cup of (named brand) ice cream unlabeled and undated. Three (3) tubs of (named brand) ice cream unlabeled and undated. A gallon of orange juice unlabeled and undated. 3. Observation in the 300/400 Nutrition Room on 7/30/2024 at 3:59 PM, with LPN H, revealed the following in the residents' nourishment refrigerator: A box of breakfast croissants undated. A carton of ice cream unlabeled and undated, A frozen dinner unlabeled and undated. A gallon of milk undated. A pack of bologna undated. A bag of pre-sliced salami undated and expired. Two (2) containers of vanilla protein drinks undated. A pitcher of milk undated. A container of unsweetened applesauce undated. A bag of grapes unlabeled and undated. 2 boxes of tortilla pockets unlabeled and undated. A gallon of milk unlabeled and undated. A bag of lunch meat unlabeled and undated. A bottle of creamer unlabeled and undated. A six pack of (named brand) alcoholic beverage with only one bottle left for Resident #7. Resident #7 did not have an order and was not care planned for alcohol. During an interview on 7/29/2024 at 3:48 PM, LPN G was asked if all items in the residents' nourishment refrigerator should be labeled and dated. LPN G stated, Yes. During an interview on 7/29/2024 at 4:02 PM, LPN H was asked should alcoholic beverages be in the resident's nourishment refrigerator. LPN H stated, Absolutely not. LPN H was asked if unlabeled, undated, or expired items should be in the resident nourishment refrigerator. LPN H stated, No. During an interview on 7/29/2024 at 4:08 PM, The Director of Nursing (DON) was asked should alcohol for residents be care planned and ordered. The DON stated, Yes. The DON was asked if alcohol should be stored in the resident's nourishment refrigerator. The DON stated, No, it should be stored like narcotics and signed out. During an interview on 7/30/2024 at 8:32 AM, the Certified Dietary Manager confirmed that there should not be alcohol in the resident's nourishment refrigerator, all foods should be dated with an open date, not be expired, and be labeled with the resident's name. During an interview on 7/30/2024 at 8:38 AM, The DON confirmed that the facility did not have an alcohol storage policy for residents.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected multiple residents

Based on policy review, observation, and interview, the facility failed to maintain or enhance residents' dignity and respect during dining when 7 of 15 staff members (Certified Nursing Assistants (CN...

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Based on policy review, observation, and interview, the facility failed to maintain or enhance residents' dignity and respect during dining when 7 of 15 staff members (Certified Nursing Assistants (CNA) I,K,M,N,S, Licensed Practical Nurse (LPN) H, and Registered Nurse (RN) E) failed to knock and/or announce self when entering resident rooms and failed to use courtesy titles when addressing residents during dining. The findings include: 1. Review of the undated facility's policy titled, Courtesy Titles Policy, revealed .employees should be constantly cautious to avoid using first names when addressing residents regardless of how familiar they may become .Always use Mr. and Mrs. and do not use first names or nicknames .exceptions made .if the resident makes a special request .shall be documented in the medical record . 2. Observation during dining on 7/29/2024 at 11:58 AM, revealed CNA I placed the tray on Resident #71's bedside table and said, .Here darling . Observation during dining on 7/29/2024 at 12:00 PM, revealed CNA S placed the tray on Resident #53's over bed table and said, .here honey . Observation during dining on 7/29/2024 at 12:07 PM, revealed LPN H placed the tray on Resident #63's over the bed table and said .here's your food, sweetheart . Observation during dining on 500 HALL on 7/29/2024 at 12:12 PM, revealed CNA N said, .feeders . At 12:22 PM, CNA N again said, .feeders . Observation during dining on 600 Hall on 07/29/2024 at 12:26 PM, revealed CNA S was carrying a tray down the hall and said, .feeders . Observation during dining on 7/29/24 at 11:52 AM, revealed CNA M called Resident #26, .sweet pea . Observation during dining on 7/29/2024 at 12:13 PM, revealed CNA S said, .hey baby . to Resident #35. Observation during dining on 7/29/24 at 12:14 PM, revealed CNA S entered the room of Resident #64, and said, .hey baby, here's lunch . Observation during dining on 7/29/2024 at 12:14, revealed CNA S called Resident #68, .honey . Observation during dining on 400 Hall on 7/30/2024 at 7:41 AM, revealed CNA K said .feeders . Observation during dining on 7/30/2024 at 7:44 AM, revealed CNA K called Resident #25, .honey . Observation during dining on 7/30/2024 at 8:03 AM, RN E failed to knock prior to entering Resident #17's room and did not announce self until already in the room. During an interview on 07/31/24 at 11:41 AM, the DON was asked if staff should refer to residents as feeders or call them honey and baby. The DON stated, No they should not. The DON confirmed that staff should always knock or announce themselves when entering a resident room.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to provide appropriate respirator...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to provide appropriate respiratory care and services consistent with professional standards of practice for 2 of 2 nurses (Registered Nurse (RN) F and Licensed Practical Nurse (LPN) C) observed for tracheostomy care, and failed to obtain a physician's order for 1 of 3 (Resident #36) sampled residents reviewed for respiratory care. The findings include: 1. Review of the facility's policy titled, TRACHEOSTOMY CARE, dated 10/21/2022, revealed The facility will ensure that residents who need respiratory care, including tracheostomy [a surgically created opening into the trachea that allows the person to breathe through a tube inserted into the opening] care .is provided such care consistent with professional standards of practice .The facility will provide necessary respiratory care and services, such as oxygen therapy . tracheostomy care .Tracheostomy care will be provided according to physicians orders .Maintain .an Ambu bag [a hand held device used to provide positive pressure ventilation to patients who are not breathing or not breathing adequately] easily accessible for immediate emergency care .The facility will ensure staff responsible for providing tracheostomy care .are trained and competent according to professional standards of practice .Procedure .Perform hand hygiene per facility policy .Suction tracheostomy per facility policy .Remove old dressing .Perform hand hygiene .Prepare equipment on bedside table .Change trach [tracheostomy] ties/tube holder when soiled or wet .Perform hand hygiene .Document procedure . Review of the facility's undated policy titled Hand Hygiene, revealed .All staff will perform proper hand hygiene procedures to prevent the spread of infection to .residents .This applies to all staff working in all locations within the facility .Conditions [for performing hand hygiene] .Between resident contacts .After handling contaminated objects .Before performing invasive procedures .Before and after handling clean or soiled dressings .Before performing resident care procedures .Before and after providing care to residents in isolation .After handling items potentially contaminated with blood, body fluids, secretions, or excretions . Review of the facility's undated policy titled Oxygen Administration, revealed .Oxygen is administered under orders of a physician .The resident's care plan shall identify the interventions for oxygen therapy . Review of the facility's undated policy titled Medication Administration, revealed .Compare .MAR [Medication Administration Record] to verify resident name, medication name, form, dose, route, and time .Administer medication as ordered .Sign MAR after administered . 2. Review of the medical record revealed Resident #276 was admitted to the facility on [DATE], with diagnoses including Cerebral Infarction, Diabetes, and Respiratory Failure. Review of the Physician's Order dated 7/11/2024, revealed .Perform trach care as needed AND every shift . Review of the July 2024 Treatment Administration Record (TAR) revealed .trach [tracheostomy] care performed every shift starting on 7/11/2024 at 7:00 PM . May suction mouth and trach . Review of the Care Plan dated 7/12/2024, revealed .The resident has a tracheostomy .Trach care per md [medical doctor] order/ facility protocol .Use UNIVERSAL PRECAUTIONS as appropriate . Review of the admission Minimum Data Set (MDS) assessment dated [DATE], revealed a Brief Interview for Mental Status (BIMS) score of 15, which indicated that Resident #276 was cognitively intact. Observation of trach care and interview in the Resident's room on 7/31/2024 at 3:14 PM, revealed RN F donned gloves without performing hand hygiene and performed trach care. Resident #276 had mucus outside of the trach, onto the trach collar, and onto the towel that was lying on the Resident's chest. RN F failed to clean the mucous from the Resident's trach, trach collar, and remove soiled towel from Resident's chest. RN F removed the soiled gloves and exited the Resident's room without performing hand hygiene. RN F was asked if he should have performed hand hygiene after completion of care. RN F stated, Yes. Observation of trach care and interview in the Resident's room on 8/1/2024 at 10:11 AM, LPN C left a box fan blowing at the Resident's bedside facing the Resident. LPN C placed a barrier and supplies on Resident's abdomen. LPN C removed the soiled cannula, doffed gloves. Resident placed his hand on the barrier touching the clean gloves to keep the barrier from blowing off. LPN C donned the gloves from the barrier without performing hand hygiene. During an interview on 8/1/2024 at 4:00 PM, the Director of Nursing (DON) confirmed that staff should perform hand hygiene before and after donning and doffing gloves. The DON confirmed that trach care should include cleaning of the trach site. 3. Review of the medical record showed Resident #36 was admitted to the facility on [DATE], with diagnoses including Alzheimer's, Abnormal findings of the Lung Field, Anxiety Disorder, and Senile Degeneration of Brain. Review of the quarterly MDS assessment dated [DATE], revealed a BIMS score of 6, which indicated Resident #36 was severely cognitively impaired. Resident was not assessed for oxygen use. Review of the Care Plan revised 7/29/2024, revealed .Resident is at risk for Shortness of breath and/or respiratory distress. Oxygen per MD [physician's] order . Observation in Resident #36's room on 7/29/2024 at 9:57 AM and on 7/29/2024 at 12:22 PM, revealed the Resident was wearing a face mask connected to an oxygen concentrator set at 5.5 Liters/minute (l/min). During an observation and interview in the Resident's room with LPN T on 7/29/2024 at 3:29 PM, revealed Resident #36 was wearing a face mask connected to an oxygen concentrator set at 5.5 l/min. LPN T verified the oxygen rate was at 5 Liters. LPN T stated that she was going to go look at the order. Review of the Physician Orders revealed there were no orders for oxygen. During an interview on 7/29/2024 at 3:36 PM, LPN T stated that she just put in the order for oxygen into the medical record. LPN T stated that it was supposed to have been added over the weekend and did not get put in the medical record. LPN T confirmed that there should have been an order in the MAR. During an interview on 07/31/2024 at 11:37 AM, the DON was asked if physicians orders should be followed. The DON stated, Yes. During an interview on 8/01/2024 at 4:01 PM, the DON confirmed that no oxygen should be administered without a physician's order.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Pharmacy Services (Tag F0755)

Could have caused harm · This affected multiple residents

Based on facility policy review, medical record review, observation and interview, the facility failed to ensure that medication records were in order and that an account of all controlled medications...

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Based on facility policy review, medical record review, observation and interview, the facility failed to ensure that medication records were in order and that an account of all controlled medications were maintained and reconciled for 3 of 6 Medication (Med) Storage Areas (501-506 Hall Cart, 507-514 Hall Cart, and 400 Hall Cart) and for 8 of 8 (Resident #14, #28, #30, #39, #67, #227, #277 and #376) random medication observations. The findings include: 1. Review of the facility's undated policy titled, Controlled Substance Accountability, revealed It is the policy of this facility to promote safe, high quality patient care, compliant with state and federal regulations monitoring the use of controlled substances. The facility will have safeguards in place in order to prevent loss, diversion or accidental exposure .In all cases, the dose noted on the usage form or entered into the automated dispensing system must match the dose recorded on the Medication Administration Record (MAR), Controlled Drug Record, or other facility specified form and placed in the patient's medical record . 2. Observation and interview at the 400 Hall Med Cart on 7/31/2024 at 10:54 AM, with LPN A, to review Resident #14's narcotic reconciliation, revealed the following: Review of Resident #14's Controlled Drug Record revealed, .Morphine Sulfate [used to treat severe pain] .GIVE 0.25 ML [Milliliters] 5mg [Milligram] .Amount Remaining .30 ML The Morphine was delivered to the facility on 7/26/2023 with documentation that 30ML was received and signed for by Registered Nurse on duty. Observation of Resident #14's prescription bottle containing the labeled Morphine, that was delivered on 7/26/2024, revealed there was greater than the documented 30ML liquid in the bottle. The liquid was a clear liquid substance in the bottle labeled Morphine. In an interview, LPN A was asked about the difference in the color of the liquid in the prescription bottle compared to the other liquid Morphine bottles with blue liquid made by the same manufacturer. LPN A stated she had not noticed before now. LPN A confirmed that the Controlled Drug Record dated 7/26/2023, revealed that no doses had been administered to Resident #14. Observation and interview on 7/31/2024 at 11:12 AM, revealed the Director of Nursing (DON) was informed of the findings related to Resident #14's Morphine Sulfate with the clear liquid noted in bottle. The DON opened the Morphine bottle and confirmed there was no seal noted on the bottle. The DON smelled the clear liquid substance in the Morphine bottle and took the medication with her. During a phone interview on 7/31/2024 at 3:13 PM, the Pharmacist confirmed that only bottle labeled Morphine, was a blue solution, that had been dispensed for Resident #14's Morphine Sulfate. 3. Observation and interview at the 501-506 Hall Med Cart on 7/31/2024 at 11:44 AM, LPN B was asked to verify Resident #28's Diazepam (used to treat anxiety) 2 mg card with various kinds of tape on the back of the bubble pack with doses opened and taped closed. LPN B confirmed that doses should probably be wasted instead of taped. During an interview on 7/31/2024 at 11:55 AM, the DON confirmed that medication cards should not be taped closed, and medications should be wasted if opened accidentally or otherwise. 4. Observation and interview at the 507-514 Hall Med Cart on 7/31/2024 at 11:26 AM, revealed the following: Review of the Controlled Drug Record for Resident #30 revealed, .LYRICA [used to treat nerve pain] 100MG CAPSULE .Amount Remaining .27 . Review of Resident #30's controlled drug card revealed 26 Lyrica remained on the card, resulting in a 1 capsule discrepancy in the reconciliation of the Lyrica. LPN B was asked to verify the discrepancy for Resident #30's Lyrica count. LPN B stated that she had not signed out any controlled medication that she administered this morning. 5. Review of the Controlled Drug Record for Resident #30 revealed, .HYDROCODONE-ACET [Acetaminophen] (used to treat pain) 7.5-325MG TABLET .Amount Remaining .26 . Review of Resident #30's controlled drug card revealed 25 Hydrocodone 7.5/325mg remained, resulting in a 1 tablet discrepancy in the reconciliation of the Hydrocodone. 6. Review of the Controlled Drug Record for Resident #39 revealed, .GABAPENTIN (used to treat nerve pain) 100MG 2 TABLETS .Amount Remaining .24 . Review of Resident #39's controlled drug card revealed 22 Gabapentin 100mg remained, resulting in a 1 tablet discrepancy in the reconciliation of the Gabapentin. 7. Review of the Controlled Drug Record for Resident #67 revealed, .ALPRAZOLAM (used to treat anxiety) 1MG TABLET .Amount Remaining .16 . Review of Resident #67's controlled drug card revealed 15 Alprazolam 1mg remained, resulting in a 1 tablet discrepancy in the reconciliation of the Alprazolam. 8. Review of the Controlled Drug Record for Resident #227 revealed .ALPRAZOLAM 0.5MG TABLET .Amount Remaining .12 . Review of Resident #227's controlled drug card revealed 11 Alprazolam 0.5mg remained, resulting in a 1 tablet discrepancy in the reconciliation of the Alprazolam. 9. Review of the Controlled Drug Record for Resident #277 revealed .HYDROCODONE-ACET 7.5-325MG TABLET .Amount Remaining .17 . There was no documentation a nurse verified and signed that the documented quantity of doses, and date received was correct. Review of Resident #277's controlled drug card revealed 16 Hydrocodone 7.5/325 mg remained, resulting in a 1 tablet discrepancy in the reconciliation of the Hydrocodone. . 10. Review of the Controlled Drug Record for Resident #376 revealed .GABAPENTIN 800MG CAPSULE .Amount Remaining .12 . Review of Resident #376's controlled drug card revealed 11 Gabapentin 800mg remained, resulting in a 1 tablet discrepancy in the reconciliation of the Gabapentin. 11. During an interview on 7/31/2024 at 4:00 PM, the DON confirmed that Resident #14's Morphine bottle did not have a seal and the liquid was odorless. The DON confirmed that nursing staff should document controlled substance administration on the controlled drug records after administration.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Unnecessary Medications (Tag F0759)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to ensure 3 of 4 (Licensed Practi...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to ensure 3 of 4 (Licensed Practical Nurse (LPN) B, C, and Registered Nurse (RN) E) nurses administered medications with a medication error rate of less than 5 percent (%). A total of 10 errors were observed out of 29 opportunities, resulting in a medication error rate of 34.48%. The findings include: 1. Review of the facility's undated policy titled, Medication Administration, revealed Medications are administered by licensed nurses .as ordered by the physician and in accordance with professional standards of practice, in manner to prevent contamination or infection .Administer medication as ordered .Wash hands using facility protocol and product .If medication is a controlled substance, sign narcotic book . Review of the facility's undated policy titled, Medication Administration via Enteral Tube, revealed It is the policy of this facility to ensure the safe and effective administration of medications via enteral feeding tubes by utilizing best practice guidelines .Each medication will be administered separately, or will [be] administered per physician order . Review of the facility's policy titled, Parenteral Intravenous Therapy, dated 10/21/2022, revealed The facility will adhere to accepted standards of practice regarding infusion practices .Review and verify physician's order for infusion solution or medication, dose, frequency, and route of administration . 2. Review of the medical record revealed Resident #71 was admitted to the facility on [DATE], with diagnoses including Encephalopathy, Asthma, Meningococcal Infection, Dysphagia, and Hypertensive Heart Disease. Review of the Physician's Order dated 7/1/2024, revealed .Heparin Sodium [used to keep intravenous catheters open]100 Units/ML .injection .use 5 milliliters intravenously every 4 hours for IV [intravenous] antibiotics flush 5ml heparin after infusion and after 10ml saline . Review of the Physician's Order dated 7/1/2024, revealed .Normal Saline Flush Intravenous Solution .Use 5ml intravenously every 4 hours for IV antibiotics flush 5ml saline before infusion . Review of the Physician's Order dated 7/15/2024, revealed .Ampicillin [used to treat infection] .Use 2 gram intravenously every 4 hours for meningitis . Observation and interview in the Resident's room on 7/30/2024 at 12:34 PM, RN E entered Resident #71's room to administer Ampicillin via right upper arm PICC (Peripherally Inserted Central Catheter) line. RN E flushed Resident #71's PICC line with Heparin 5ml flush prior to starting the Ampicillin IV infusion at 100ml/hr (milliliters per hour). RN E was asked, when should an intravenous line be flushed with Normal Saline. RN E stated at the end of the infusion. RN E failed to administer the Normal Saline 5ml flush before the infusion, and administered Heparin 5ml flush before the infusion, resulting in 2 medication errors. 3. Review of the medical record revealed Resident #326 was admitted to the facility on [DATE], with diagnoses including Right Foot Ulcer, Sepsis, Diabetes, and Methicillin Susceptible Staphylococcus Aureus Infection. Review of the Physician's Order dated 7/18/2024, revealed .Zosyn [used to treat infection] .Use 3.375 gram intravenously .every 6 hours . Review of the Physician's Order dated 7/18/2024, revealed .Normal Saline Flush Intravenous Solution .0.9% [Percent] .Use 10ml intravenously every 6 hours for flush before infusion .Use 10ml intravenously .after infusion . Review of the Physician's Order dated 7/26/2024, revealed .Heparin Sodium Lock Flush .100unit/ML . Heparin flush should follow a NS [Normal Saline] flush every IV fusion . Observation in the Resident's room on 7/30/2024 at 1:41 PM, revealed LPN C flushed PICC line with Normal Saline 10ml. LPN C failed to flush Resident's right upper arm PICC line with Heparin after flushing with Normal Saline, resulting in 1 medication error. LPN C confirmed that the Physician's order stated to flush with Normal Saline and Heparin after every IV infusion. 4. Review of the medical record revealed Resident #276 was admitted to the facility on [DATE], with diagnoses including Cerebral Infarction, Hypertension, Diabetes, Depression, and Respiratory Failure. Review of the Physician's Orders dated 7/11/2024, revealed the following 7 medications: a.Amlodipine [used for blood pressure] .Tablet .5 MG .Give 1 tablet via [by way of] PEG [Percutaneous Endoscopic Gastrostomy] . b.Citalopram [used for depression] 20mg .Give 1 tablet via PEG . c.Fludrocortisone [used for breathing] 0.1mg .Give 0.5 tab via PEG . d.Quetiapine [used for mood] 50mg .Give 1 tab via PEG . e.Sodium Chloride [supplement] 1 gram .Give 1 tab via PEG . f.Aspirin [used for heart health] 81mg .Give 1 tab via PEG . g.Lansoprazole [used for acid reflux] 30mg . Give 1 tab via PEG . Observation in the resident's room on 7/31/2024 at 8:41 AM, revealed LPN B crushed each medication separately, placed each crushed medication in the same medication cup, and mixed meds with 30ml of water, cocktailing (to combine the medications together and administer) the medications. LPN B then administered the following medications via Peg tube per gravity, and flushed Peg tube with 30ml of water afterwards: a. Amlodipine b. Citalopram c. Fludrocortisone d. Quetiapine e. Sodium Chloride f. Aspirin g. Lansoprazole Review of the Physician's orders revealed there was no order to cocktail the medications for administration. The administration of these 7 medications cocktailed together without a physician's order, resulted in 7 medication errors. 5. During an interview on 8/1/2024 at 4:00 PM, the Director of Nursing (DON) confirmed that nurses should follow Physician's orders regarding administration of medications and performing flushing IVs with Heparin and Normal Saline. The DON confirmed that medications should not be cocktailed when administering via Peg tubes without a Physician's order to cocktail the medications.
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to ensure practices to prevent th...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to ensure practices to prevent the potential spread of infection were maintained when 3 of 15 staff members (Certified Nursing Assistant (CNA) L, N, and O) observed during dining failed to perform hand hygiene, and when 1 of 6 staff members (Licensed Practical Nurse (LPN) C) failed to observe Enhanced Barrier Precautions for 1 of 6 (Resident #326) sampled residents and 2 of 4 (LPN B and C) nurses failed to clean reusable equipment during medication administration. The findings include: 1. Review of the facility's undated policy titled, Hand Hygiene, revealed .All staff will perform proper hand hygiene procedures to prevent the spread of infection to .residents .This applies to all staff working in all locations within the facility .Conditions [for performing hand hygiene] .Between resident contacts .After handling contaminated objects . Review of the facility's undated policy titled, Cleaning and Disinfection of Resident-Care Equipment, revealed .Multiple-resident use equipment shall be cleaned and disinfected after each use . Review of the facility's undated policy titled, Enhanced Barrier Precautions, revealed .Enhanced Barrier Precautions refers to an infection control intervention designed to reduce transmission of multi drug-resistant organisms that employs targeted gown and gloves use during high contact resident care activities . 2. Observation in Resident #56's room on 7/30/2024 at 7:37 AM, revealed Certified Nursing Assistant (CNA) L failed to perform hand hygiene after handling items in the environment and before handling the straw and setting up the tray. Observations in Resident #46's room on 7/30/2024 at 7:39 AM, revealed CNA L failed to perform hand hygiene between setting up residents' trays in the same room. Observations in Resident #47's room on 7/30/2024 at 7:41 AM, revealed CNA L failed to perform hand hygiene between rooms and after handling the remote to raise the bed and handling the curtain at the end of the bed before setting up the tray. Observations in Resident #14's room on 7/30/2024 at 7:43 AM, revealed CNA L failed to perform hand hygiene between roommates and handling the remote to raise bed before handling the straw to place it in a glass. Observation in Resident #26's room on 7/30/2024 at 7:53 AM, revealed CNA N pulled the curtain, adjusted the Resident, picked up the biscuit with her bare hand, cut it, picked up the sausage, and placed it on the biscuit. CNA N raised the Resident's head of bed and picked up the sausage biscuit and placed it to resident's lips. CNA N did not perform hand hygiene after touching items in the environment. Observation in Resident #60's room on 7/30/2024 at 8:15 AM, revealed CNA N picked up the Resident's biscuit with her bare hands, cut it, picked it back up and put jelly on it. Observation in Resident #39's room on 7/30/2024 at 8:15 AM, revealed CNA O touched the biscuit with her bare hand to cut, set it down, opened the jelly and touched the biscuit again with bare hands to put the jelly on it. During an interview on 7/30/2024 at 8:18 AM, CNA N was asked if she should touch resident's foods with her bare hand. CNA N stated, I thought so because we can't feed with gloves on. During an interview on 7/30/2024 at 2:05 PM, CNA O was asked if she should have worn gloves when touching a resident's food with her bare hands. CNA O stated, she should have put on gloves when touching a resident's food. During an interview on 07/31/2024 at 11:41 AM the DON was asked should staff touch residents' food with bare hands. The DON stated .Probably should wear gloves but I don't know I would have to look at the policy. 3. Review of the medical record revealed Resident #71 was admitted to the facility on [DATE], with diagnoses including Encephalopathy, Meningococcal Infection, and Hypertension. Observation and interview in the Resident's room on 7/30/2024 at 12:34 PM, revealed RN E failed to perform hand hygiene when changing gloves during IV (intravenous) medication administration. RN E confirmed that hand hygiene should be performed when donning and doffing gloves and when performing resident care. Review of the medical record revealed Resident #326 was admitted to the facility on [DATE], with diagnoses including Right Foot Ulcer, Sepsis, Diabetes, and Methicillin Susceptible Staphylococcus Aureus Infection. Review of the Physician's Order dated 7/29/2024, revealed .Enhanced Barrier Precautions r/t [related to] IV and wounds. Gown and gloves must be worn when performing high-contact resident care . Observation and interview in the Resident's room on 7/30/2024 at 1:41 PM, revealed LPN C failed to apply PPE (Personal Protective Equipment) for Resident #326, who was in Enhanced Barrier Precautions during IV medication administration. LPN C was asked when PPE should be worn. LPN C confirmed that PPE should be worn when providing direct care and administering medications. 4. Review of the medical record revealed Resident #276 was admitted to the facility on [DATE], with diagnoses including Cerebral Infarction, Hypertension, Diabetes, Depression, and Respiratory Failure. Review of the Physician's Order dated 7/11/2024, revealed Check tube placement by auscultation . Review of the Physician's Order dated 7/29/2024, .Enhanced Barrier Precautions r/t [related to] indwelling medical devices, peg [percutaneous endoscopic gastrostomy a tube used for nutrition and medications], trach[tracheostomy] until resolves. every shift for peg, trach . Observation in the Resident's room on 7/31/2024 at 8:41 AM, revealed LPN B checked PEG tube placement by placing the stethoscope on the resident's abdomen during medication administration, and failed to clean stethoscope before or after use on Resident #276. 5. Observation in the Resident's room on 7/30/2024 at 12:42 PM, revealed during medication administration LPN C listened for PEG tube placement by placing the stethoscope on the resident's abdomen, and did not clean before or after use on Resident #327. During an interview on 7/30/2024 at 12:51 PM, LPN C was asked if she should have cleaned her stethoscope before or after using on Resident #327. LPN C stated, Yes, most definitely. Observation on 8/1/2024 at 8:00 AM, revealed LPN B checked Resident #66's blood pressure. LPN B placed the electronic blood pressure reader on the Resident's leg and placed the cuff around Resident's arm. LPN B didn't clean or disinfect the blood pressure cuff before or after use on Resident #66. During an interview on 8/1/2024 at 4:00 PM, the DON was asked if reusable equipment should be cleaned between use on residents. The DON stated, Yes. The DON confirmed that staff should perform hand hygiene before and after donning and doffing gloves, PPE should be worn with enhanced barrier precautions with all direct care on residents with tubes, artificial lines, wound, or openings.
Dec 2023 5 deficiencies 3 IJ
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Safe Environment (Tag F0584)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to ensure a resident environment ...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to ensure a resident environment that was safe, clean and sanitary to prevent the spread of disease-causing organisms and infections when Resident #5 who had wounds infected with maggots, was observed handling linens and propelling throughout the facility with the drainage/maggots leaking onto the floor from his wheelchair and when 3 of 70 sample residents (Resident #12, #13 and #14) reviewed for infection control. The facility had a census of 70. A partial extended survey was conducted 11/1/2023 through 11/2/2023. Immediate Jeopardy (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident) was identified related to Resident #5, whose wounds were infected with maggots and had drainage, was observed propelling in his wheel chair and draining fluids and maggots onto the facility floor, when Resident #5 was observed to be scratching and touching his wounds with his hands, and then touching towels/linens on the clean linen cart, and when 3 of 70 sampled residents (Resident #12, #13 and #14) complained of rolling there wheelchair in the drainage and getting it on their hands. The facility's failures resulted in Immediate Jeopardy. All residents had the potential to be affected by the deficient practice. The Administrator, Regional Nurse Consultant (RNC) and the Director of Nursing (DON) were notified of the Immediate Jeopardy (IJ) for F-584 on 11/1/2023 at 9:15 AM, in the Interview Room. The facility was cited Immediate Jeopardy at F-584 at a scope/severity of J which is substandard quality of care. The Immediate Jeopardy began on 10/25/2023 through 11/1/2023 with the last day of IJ being 11/1/2023. The facility submitted an acceptable IJ Removal Plan on 11/3/2023 at 2:01 PM. The corrective actions of the Removal Plan was validated by the surveyor on 11/6/2023 through review of medical record review, observations, and interviews. Noncompliance of F-584 continues at a scope and severity of D for the monitoring of the effectiveness of corrective actions. The facility is required to submit a plan of correction. The findings include: 1. Review of the facility's undated policy titled, Isolation Precautions, revealed .Contact precautions .intended to prevent transmission of infectious agents, including epidemiologically important microorganisms, which are spread by direct or indirect contact with the resident or the resident's environment .Facility staff will apply Standard Precautions to all residents under the assumption that all residents are potentially infected or colonized with an organism that could be transmitted during the course of providing resident care services . Review of the facility's policy titled, RESIDENT RIGHTS, dated 10/18/2022, revealed .All residents will be treated equally .Safe environment. The resident has the right to a safe, clean, comfortable, and homelike environment . 2. Review of medical record revealed Resident #5 was admitted to the facility on [DATE], with a readmission on [DATE], with a diagnosis of Paraplegia, Obstructive and Reflux Uropathy, Antisocial Personality, Pressure Ulcer to the Buttock Stage 3, right heel, and Sacral, Opioid Dependence, and Enterostomy. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #5 had a Brief Interview for Mental Status (BIMS) score of 14, which indicated he was cognitively intact, rejected care 4 to 6 days a week, and was totally dependent on the staff for Activities of Daily Living (ADLs). Review of the Behavior Note, dated 9/11/2023, revealed .Res [resident] declined personal hygiene and wound care during hospice visit today .Res continues with very foul odor with fluids dripping from wheelchair. Linens in wheelchair are visibly soiled . Review of the Social Service Notes, dated 10/23/2023, revealed .refused condom catheter placement .Pt aware he was leaving bodily fluids all over the hallway floor and in his room . Review of medical record revealed Resident #12 was admitted to the facility on [DATE] with a diagnoses of Heart Failure, Diabetes, Chronic Respiratory Failure, and Chronic Kidney Disease. Review of the quarterly MDS dated [DATE] revealed Resident #12 had a BIMS score of 15, which indicated he was cognitively intact. Review of medical record revealed Resident #13 was admitted to the facility on [DATE] with a diagnosis of Hemiplegia, Epilepsy, and Chronic Obstructive Pulmonary Disease Review of the quarterly MDS dated [DATE] revealed Resident #13 had a BIMS score of 15, which indicated he was cognitively intact. Review of medical record revealed Resident #14 was admitted to the facility on [DATE] with a diagnoses of Chronic Obstructive Pulmonary Disease, Peripheral Vascular Disease, and Muscular Dystrophy. Review of the quarterly MDS dated [DATE] revealed Resident #14 had a BIMS score of 15, which indicated she was cognitively intact. 3. Observation and interview on 10/25/2023 at 6:54 AM, Licensed Practical Nurse (LPN) #3 was asked what the large brown dried puddle was on the floor near the 500-hall nursing station. LPN #3 stated . [Named Resident #5] .he let his wounds drip all over the facility and maggots are falling from the back of his wheelchair . Observation on the 300 Hall on 10/30/2023 at 10:11 AM, revealed Resident #5 was at the clean linen cart pulling linen off the cart and pilling it onto his wheelchair. Resident #5 was observed to reach down the right side of his back with multiple up and downward scratching motion, and continued to pull the clean linen off the linen cart placing the linen onto his wheelchair. Resident #5 moved away from the linen cart to the other side of the hallway and a half dollar size puddle of clear drainage was observed next to the linen cart. Observation on the 300-Hall on 10/30/2023 at 11:10 AM, with LPN #5 revealed a puddle of clear liquid on the floor across from the linen cart where Resident #5 was sitting in his wheelchair. Observation on the 600-Hall on 10/31/20023 at 10:34 AM, revealed two small puddles of fluid on the floor in the hallway near the double fire doors on the left side of the hall. 4. During an interview on 10/30/2023 at 8:57 AM, Licensed Practical Nurse (LPN) #1 was asked if she was aware Resident #5 was leaking drainage from his wheelchair. LPN #1 stated, .Yes .we have reported he [Resident #5] has drainage coming from his wounds .told [Named Assistant Director of Nursing [ADON] he is leaking again .we were told he has a right to refuse care . LPN #1 was asked if she knew if any of the residents complained about the drainage and maggots. LPN #1 stated, .Yes .they are getting this [drainage/maggots] on their wheelchairs .getting it on their hands when they roll over it in their wheelchairs . During an interview on 10/30/2023 at 1:09 PM, Certified Nursing Assistant (CNA) #2 was asked if she had seen any drainage or maggots coming from Resident #5's wheelchair. CNA #2 stated, .I have .just in his room .a hand full [maggots] in the floor .never seen in the hallway .they crawl to the edge of the door .just maggots .he does have liquid that drips down the hallway .he come out from his hall and go to the door to smoke break and down the 600 hall to the dining room .it like drops .sometime it's big drops .sometimes it's grape size drops .if he is sitting in one spot it will wind up being a puddle . CNA #2 was asked if any of the residents complained of the drainage and maggots. CNA #2 stated, .Yes . [Named Resident #12, #13, and #14] .when he sat [sit] and smoke it's a puddle under him .smells and he is leaking . CNA # 2 was asked if he was allowed to pull linen off the linen cart. CNA #2 stated, .I don't think so .he will help himself . During an interview on 10/30/2023 at 1:10 PM, the Hospice RN was asked if she seen the maggots drop off his wheelchair. The Hospice RN stated, .Yes ma'am .they will be in the hallway .on the 300 Hall .where he wanders there will be droplets everywhere he goes .it's a possibility there are some residents who wander down the hall bare footed and could step in it [maggots or drainage] . The Hospice RN was asked what all the drainage from Resident #5 is. The Hospice RN stated, .the catheter could not get it [place] .I could not advance the condom catheter .the [condom catheter] would not stay on .he is constantly dribbling with urine and saturated in urine all day .the drainage is all the above .ostomy .urine .his wounds also drain . During an interview on 10/30/2023 at 2:09 PM, the Wound Care Nurse was asked if she felt it was a health hazard for the other residents when Resident #5 is observed leaking drainage and maggots throughout the facility. The Wound Care Nurse stated, .I would not like it .I would not be happy if I rolled through [wheelchair] and got it on my hands . During an interview on 10/30/2023 at 3:45 PM, the Director of Nursing (DON) was asked what you have done to protect the other residents in the facility about the drainage. The DON stated, .We can't make him stay in his room .we have attempted to get guidance[cooperate] .have not gotten it .guidance on how to handle the situation .no ma'am . The DON was asked if she was made aware when Resident #5 was outside smoking over the summer and maggots fell out from under his wheelchair and the staff had to wash down the smoking area. The DON stated, .No, not aware of that . During an interview on 10/31/2023 at 11:19 AM, the Social Worker was asked if it is safe for the other residents in the facility when Resident #5 is dripping drainage and maggots in the facility. The Social Worker stated, .I don't know what the fluid is .I don't think I would want a resident walking or wheeling through it [drainage] . During an interview on 11/2/2023 at 7:19 AM, the Floor Technician was asked if he remembered going outside on the smoking area and hosing down maggots Resident #5 had dropped on the concrete. The Floor Technician stated, .Yes .I was called outside they [staff] came and got me to go to the smoking area near the 500-nursing station .in the smoking area .it was over the summer .I did have to hose off the concrete cement .there was maggots .I had to hose it off for safety . During a telephone interview on 11/2/2023 at 8:15 AM, the Hospice Medical Director was asked if he was aware Resident #5 had maggots in his wound. The Hospice Medical Director stated, .Yes .I have been made aware of that .we have tried to stress doing the wound care on a regular basis .he is not interested in the treatments on regular basis . The Hospice Medical Director was asked what is Resident #5's prognosis. The Hospice Medical Director stated, .he is on hospice care .it's a pretty poor life expectancy less than 6 month .he has osteomyelitis, wound problems, and he has an infection in his wounds . The Hospice Medical Director was asked if he was aware Resident #5 was leaking fluids and maggots throughout the facility. The Hospice Medical Director stated, .I believe they have told me his wounds were oozing from the chronic inflammation and from his infection .we have addressed the need for wound care and ostomy care . The Hospice Medical Director was asked should Resident #5 be in contact isolation with the chronic infection in his wound drainage. The Hospice Medical Director stated, .that I'm not sure of .he was getting treated for chronic osteomyelitis at the hospital, and his infection that is bone deep you can see the bones and hardware . The Hospice Medical Director was asked if a resident has chronic osteomyelitis is that a type of wound infection. The Hospice Medical Director stated, .Yes .that's correct . The Hospice Medical Director was asked if it was safe environment for the other residents in the facility when Resident #5 is going throughout the facility leaking drainage and maggots on the floors. The Hospice Medical Director stated, .No .it doesn't sound like it is .if you don't know what in the fluids are .it would be a risk for the other residents .he would need to be keep in some type of isolation .he would need to be in contact isolation .that would be appropriate . The Hospice Medical Director was asked, what was the reason for Resident #5's admission to hospice care. The Hospice Medical Director stated, .part of his diagnosis is for pain management .he stops all treatment in the facility .they contacted us .he was placed on hospice care . During an interview on 11/2/2023 at 11:30 AM, the Infection Preventionist was asked what type of resident would be placed in contact isolation. The Infection Preventionist stated, .a resident with .any kind of infection .the resident may or may not have .infected wounds . The Infection Preventionist was asked should the resident have signage on their door to identify the isolation. The Infection Preventionist stated, .Yes . The Infection Preventionist was asked if have a resident who is dripping drainage from their wounds should they be isolated. The Infection Preventionist stated, .I always been taught if it is cover .they can leave the room .if it is dripping and the dressings are saturated the nurse should be notified to change it dressing .they [the resident] would not be allowed to come out of the room if the wound is dripping in the floor .it [dressing] should be changed . During an interview on 11/2/2023 at 2:35 PM, the Nurse Practitioner (NP) was asked looking at the drainage and maggot dripping on the floor do you believe the resident have the right to a is safe and clean environment. The NP stated, .Yes .sure . During an interview on 10/25/2023 at 3:00 PM, Resident #12 was asked if he had any concerns with Resident #5 leaking drainage and maggots in the facility. Resident #12 stated, .Oh .yea .definitely we were outside smoking during break and there was a big puddle of them [maggots] out there .they had to get someone to come and wash them [maggots] down . Resident #12 was asked when was the last time he saw the drainage and maggots in the facility. Resident #12 stated, .it was last week .we have to roll over it in our wheelchair . During an interview on 10/30/2023 at 5:48 PM, Resident #13 was asked if he had any concerns about Resident #5 drainage and dropping maggots in the facility. Resident #13 stated, .if we don't see it, we roll right through it .it gets on our hands sometime .we see piles of maggots on the floor fall out the back of his wheelchair . Resident #13 was asked how often you see the drainage and maggots. Resident #13 stated, .if he is out of his room, its everyday .you can look under his chair it looks like brown water .his blanket is soiled with brown stains .he has this strong odor about him like a dead animal . Resident #13 was asked if he felt it was a health hazard for the drainage and maggot on the floor in the facility. Resident #13 stated, .Yes .to us it is .he has known he has maggots .when he sat [sits] in one spot .you can see a little puddle under him .the other night he was sitting by the tv [television] eating .he had 10 inch puddle under the chair .he drops little drips down the hall when he roll down the hallway .I saw the maggots .outside and in front of [Named Social Workers] office one day .we have to roll our wheelchair with our hand and eat dinner with the same hands . During an interview on 10/30/2023 at 8:02 AM, Resident #14 was asked if she had any concerns or had she seen any drainage or maggots on the floor from Resident #5. Resident #14 stated, .Yes .liquid all over the floor .every day .it's not safe for everyone in this building .us that know try to roll around it [drainage] .we have some that don't know .it gets on the wheelchair .on their [residents who wander] feet's walking through it .it's not safe .maggots on the floor .yes ma'am . Resident #14 was asked when the last time was she seen the maggots on the floor. Resident #14 stated, .a month ago .I was coming down the hall .it was in a brown pile .still alive and the pile was kind of moving .he [Named Resident #5] spreading it around the rest of the building .I seen it outside too .the maggots in a puddle underneath his wheelchair .they [staff member] got one of the housekeeping with a water hose and sprayed it down .we don't understand why he [Resident #5] don't realize this .[dropping drainage and maggots] . Resident #14 was asked if she felt it was a health hazard with the drainage and maggots being dropped in the facility. Resident #14 stated, .Yes .when it brown and stinky and looks like [feces] .yes, it is a health hazard . The surveyors verified the Removal Plan by: 1. On 8/1/2023 FNP spoke with the resident regarding his refusal of most all care to include wound care, incontinence care and hygiene and importance in complying with care. On 10/31/2023 Resident #5 was seen by FNP (Family Nurse Practitioner) regarding reports of resident ongoing refusals for wounds to be seen or dressing changes, incontinence care and resident awareness of wound status. FNP notes per wound notes from 10/27/2023 Resident has declined for facility staff to or complete wound care. All measurement and assessment finding are through hospice findings due to resident refusing for facility staff to complete wound care. There is less odor and less drainage from wounds this week. The surveyor verified by medical record review, observation, and staff interviews. 2. On 10/31/2023 a waterproof drainage barrier was placed. The barrier attaches to the underside, external portion of the wheelchair extending the length of the wheelchair to the front underside of the chair to ensure no direct contact made with resident. as the barrier is not touching the patient or impeding movement, the resident was acceptable of the barrier placement. DON (Director of Nursing) discussed with patient and patient verbalized agreement. Nursing staff education begun 10/31/2023 to change drainage barrier daily and as needed for soilage & laundering. In order to monitor, the licensed nurses have been assigned a task on the EMAR (Electronic Medication Administrating Record) to change the barrier daily and as needed through their designated shift. Nurses will visualize the barrier is in place and functioning properly underneath the external portion of resident's wheelchair throughout their shift. The surveyor verified by medical record review, observation, and staff interviews. 3. On 11/1/2023 DON visualized Resident #5 in wheelchair with no drainage noted to floor in room or common area outside of room, floor clean with waterproof drainage barrier in place functioning properly. The surveyor verified by observation and staff interviews. 4. Education began on 11/1/2023 with Housekeeping/Environmental services staff on proper cleaning techniques which included a deep clean procedure form & the 5-step cleaning method. The 5-step cleaning method includes: 1. Pulling trash out of all assigned rooms (per housekeeper); 2. Sweep; 3. Mop; 4. Bathroom; and 5. Dusting. Education also included a monthly deep cleaning schedule. The surveyor verified by medical record review, observation, and staff interviews. 5. On 11/1/2023 the Linen cart on 300-hall removed from the Hallway, cleaned, and linen laundered & replaced. All linen from hallway was placed in a locked storage area. The surveyor verified by observation and staff interviews. 6. Education began on 11/1/2023 with laundry personnel and nursing staff regarding linen cart removal & placed behind locked doors. The surveyor verified by medical record review, observation, and staff interviews. 7. Resident #5 personal linen placed in room. Nursing home administrator spoke with resident on 11/1/2023 regarding personal linen placement in room. Visual reminder placed on personal linen cart in Resident #5's room for resident & staff. Resident agreeable currently. The surveyor verified by observation and staff interviews. 8. Education provided to Certified Nursing Assistants (CNA) and Licensed Practical Nurses (LPN) to clean floor with disinfectant after housekeeping off duty or when unavailable. They will clean the floors with disinfectant when any substance is visualized on the floor. The surveyor verified by observation and staff interviews. 9. Education began 11/1/2023 to all staff members by Director of Nursing regarding F584 Resident Rights: Safe/Clean/Comfortable/Homelike Environment. The surveyor verified by observation and staff interviews. 10. Education will continue each shift until 100% (percent) of the staff is educated on the above. Those employees on leave will have their education completed upon arrival for the start of the next scheduled shift to work. The surveyor verified by observation and staff interviews. 11. Newly hired nursing & (and) housekeeping employees will receive education of above prior to working the floor. The surveyor verified by observation and staff interviews. 12. The Housekeeping staff will monitor resident #5 room cleanliness per the cleaning assignment protocol which included a deep clean procedure form and deep cleaning schedule. Resident #5's room will receive a weekly deep clean, which is enhanced from the standard deep cleaning schedule which is monthly. Housekeeping Supervisor will monitor by utilizing the deep clean list form (audit tool) for the enhanced cleaning schedule assignment and completion. This process will include the Housekeeping Supervisor taking the deep clean list form that has been checked off by the housekeeper and visualizing the room for herself. She will check the room by completing the deep clean list form. This action will be completed weekly. The surveyor verified by observation, and staff interviews. 13. The Environmental Supervisor will report any deficiencies noted from the deep cleaning list form to the Administrator. The surveyor verified by observation and staff interviews. 14. The Administrator will report any trends identified in the monthly QAPI (Quality Assurance and Performance Improvement) Committee meeting. The surveyor verified by staff interviews. 15. Removal plan discussed and approved by Medical Director (MD) on 11/1/2023, 11/2/2023, and 11/3/2023. The surveyor verified by staff interviews. 16. Reviewed and approved removal plan by QAPI Committee on 11/1/2023, 11/2/2023, and 11/3/2023. The surveyor verified by observation and staff interviews. The facility is required to submit a Plan of Correction.
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Accident Prevention (Tag F0689)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, timeanddate.com, medical record review, fall investigation review, observation and interview, the facili...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, timeanddate.com, medical record review, fall investigation review, observation and interview, the facility failed to provide adequate supervision for a cognitively impaired resident at risk of elopement, and ensure a safe environment for 2 of 7 (Resident #16 and #11) sampled residents reviewed for accidents, and supervision. On 10/31/2023 Resident # 16 exited the facility through the front exit door, by a visitor who entered the door code, opened the door, and let Resident #16 outside into the courtyard, an unsafe environment. Resident #16 was observed knocking on the 300/400 Hall exit door approximately 174.1 feet from the front door. The temperature outside was 46 degrees. The facility failed to conduct appropriate elopement assessments and elopement drills on all shifts with the elopement on 10/31/2023. The facility's failure to prevent a resident with known exit seeking behaviors from eloping to an unsafe environment resulted in Immediate Jeopardy for Resident #16. The facility failure to prevent and monitor falls resulted in actual harm when Resident #11 who was severely cognitively impaired and was at high risk for falls sustained a left hip fracture that required surgery to repair. Immediate Jeopardy (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident). The Administrator, Regional Nurse Consultant (RNC) #2 and the Director of Nursing (DON) were notified of the Immediate Jeopardy (IJ) for F-689 on 11/29/2023 at 10:35 AM, in the Interview Room. The facility was cited Immediate Jeopardy at F-689 at a scope/severity of J which is Substandard Quality of Care. The Immediate Jeopardy for F689 began on 10/31/2023 through 11/30/2023 with the last day of IJ being 11/30/2023. An acceptable IJ Removal Plan, which removed the immediacy of the Immediate Jeopardy, was received on 12/1/2023 at 1:02 PM. The corrective actions of the Removal Plan was validated by the surveyor on 12/4/2023 through review of medical record review, education review, observations, and interviews. Noncompliance of F-689 continues at a scope and severity of G related to Resident #11's falls and injury. The facility is required to submit a plan of correction. The findings include: 1. Review of the undated policy titled Elopement Risk, revealed .This facility ensures that residents who exhibit unsafe wandering behavior and/or are at risk for elopement receive adequate supervision to prevent accidents and receive care in accordance with their person-centered plan of care addressing the unique factors contributing to unsafe wandering or elopement risk .Elopement occurs when a resident leaves .a safe area without authorization .and /or any necessary supervision to do so .The facility shall establish and utilize a systematic approach to monitoring and managing residents at risk for elopement or unsafe wandering, including identification and assessment of risk, evaluation and analysis of hazards and risks, Implement interventions to reduce hazards and risks, and monitoring for effectiveness and modifying interventions when necessary .Resident will be assessed for risk of elopement upon admission/readmission and quarterly throughout their stay by interdisciplinary care plan team (IDT) using the Elopement Risk .Supervision will be provided to help prevent accidents or elopements .Active exit seeking residents will be placed under staff supervision .Reporting requirement to the State agency shall be conducted .Procedure Post-Elopement .A nurse will perform a physical assessment, document, and report finding to physician .A social service designee will re-assess the resident and make any referrals . Review of the Facility's undated policy titled Incident and Accidents, revealed .It is the policy of this facility for staff to utilize Risk management, investigate, and review any accidents or incidents that occur or allegedly occur, on facility property and may involve or allegedly involve a resident .Accident refers to any unexpected or unintentional incident, which results or may result in injury or illness to a resident .Incident is defined as occurrence or situation that is not consistent with the routine care of a resident .The purpose of incident reporting can include .Assuring that appropriate and immediate interventions are implemented and corrective action are taken to prevent recurrences and improve the management of resident care .Licensed staff will utilize Risk Management to report incidents/accidents and assist with completion of any investigation information to identify root cause .The following incidents/accidents require an incident/accident report but are not limited to .Elopement .Documentation should include the date, time, nature of the incident, location, initial findings, immediate interventions, notifications and orders obtained or follow-up interventions . Review of the Facility's undated policy titled Accidents and Supervision, revealed .The resident environment remains as free of accident hazards as it possible, and each resident receives supervision .to prevent accidents .Risk refers to any external factor, facility characteristic or characteristic of an individual resident that influences the likelihood of and accident .Supervision refers to intervention and means of mitigating risk of an accident . Review of the Facility's undated Policy titled, Fall Risk Assessment, revealed .It is the policy of this facility to ensure the facility provides an environment that is free from accident hazards over which the facility has control, and provides supervision and assistive devices to each resident to prevent avoidable accidents . 2. Review of medical record revealed Resident #16 was admitted to the facility on [DATE], with a diagnosis of Alzheimer's Disease, Atrial Fibrillation, Chronic Kidney Disease, and Dementia. Review of the Care Plan dated 6/20/2021, revealed .Potential for wandering/elopement r/t dx of dementia, confusion and disoriented to place .12/20/2022 noted wandering .8/1/2023 with confusion noted and looking for her red car .Distract resident from wandering by offering pleasant diversions, structured activities, food, conversation, television, book . initiated .3/26/2023 .Identify pattern for wandering .initiated 3/26/2023 .Observe for triggers for wandering/eloping, Document .initiated 8/7/2023 . Review of the SLUMS Examination dated 12/5/2022, revealed Resident #16 had a score of 8/30 which indicated Dementia (group of symptoms affecting memory, thinking and social abilities). The SLUMS score interpretation provides different thresholds based on the education level of the patient. Scores of 27 to 30 are considered normal in a person with a high school education, scores between 21 and 26 suggest a mild neurocognitive disorder, and scores between 0 and 20 indicate dementia. Review of Care Plan dated 4/18/2023, revealed .Resident educated on asking for staff assistance with outdoor activity . Review of the Physician's Progress Note dated 6/2/2023, revealed .Don [Director of Nursing] requests resident be seen, reports she is currently on 1:1 observation r/t [related to] wandering and exit seeking .Severe late onset Alzheimer's dementia with agitation . Review of the SBAR (Situation, Background, Assessment, Recommendation) dated 6/2/2023, revealed .Situation: Resident noted with increased anxiety and restless behaviors. Background: Resident has Dx [diagnosis] of Alzheimer's .Assessment (RN) [Registered Nurse]/Appearance (LPN) [Licensed Practical Nurse] .Resident is walking up to exit doors looking for her red car in the parking lot. Resident states that she is going outside the door. Staff are unable to reorient or redirect resident. Attempts to provide activity are unsuccessful. Her anxiety has progressed this afternoon. Behaviors appear to occur more often and more severely in the afternoon hours . Review of the Elopement Risk dated 6/2/2023, revealed Resident #16 had a score of 16 indicating she was at high risk for elopement. Review of the Behavior Note dated 6/4/2023, revealed .Res [resident] noted packing up belongings in her room. Res asking where her husband is and how long will it be before he comes back. Redirection provided by staff with no success . Review of the Care Plan dated 6/7/2023, revealed .The resident has impaired cognitive function/dementia or impaired thought processes r/t [related to] dx Dementia . Review of the Mental Health and Wellness note dated 6/7/2023, revealed .History of Present Illness .Review of facility documentation does not reveal any new behavioral issues with exception of increased exit seeking behaviors . Review of the Behavior Note dated 6/8/2023, revealed .Resident noted with exit seeking behavior .pulling on exit door . Review of the General Nursing Note dated 6/8/2023, .This nurse observed resident pulling on door attempting to go to parking lot stating, 'I'm looking for my car so I can go home. I don't live here .' Increased agitation noted .Attempted to redirect and reassure resident w/o [without] success . Review of the Physician's Progress Note dated 6/9/2023, revealed .Severe late onset Alzheimer's dementia with agitation . Review of the IDT [Interdisciplinary Team] General Note dated 6/12/2023, revealed .Resident was placed on 1:1 observation 6/8/23-6/9/23 r/t [related to] exit seeking behaviors . Review of the Social Progress Note dated 6/18/2023, revealed .Pt [patient] has dx of dementia .Pt is confused and forgetful .Pt has trouble concentrating at times .Pt recently had exit seeking behaviors . Review of the Care Plan dated 6/20/2023, revealed .Resident requires assist with ADLS [activity of daily living] R/T dx of dementia, deconditioning, unsteady gait .Resident needs supervision with 1 person assist for locomotion on unit . Review of the annual MDS assessment dated [DATE], revealed Resident #16 had a Brief Interview for Mental Status (BIMS) score of 10, indicating she was moderately impaired, trouble concentrating on thing, such as reading the newspaper or watching television, required supervision and physical help for her activities of daily living (ADLs) and coded for cognitive loss/dementia. Resident #16's assessment was coded not exhibited for wandering behaviors. Review of the Social Progress Note dated 7/16/2023, revealed .Pt [patient] annual assessment is completed. Pt has dx [diagnosis] of dementia .Pt has Alzheimer's [a degenerative brain disease that causes memory loss, impaired thinking, disorientation, and changes in personality and mood] .Pt is confused and forgetful . Review of the General Nurse Note dated 7/23/2023, revealed . [Named Family Member #2] states that she has noted resident to be confused this afternoon. Resident has been calm and cooperative past few days, Confusion is baseline for resident, yet [Family Member #2] thinks it is worse today. [Family Member #2] states that resident was having trouble remembering who her [Family Member #2] was . Review of the Interdisciplinary Team General Note dated 8/2/2023, revealed .Pt noted on 8-1-23 [8/1/2023] with confusion looking for her red car and her daughter . Review of SBAR dated 8/3/2023, revealed .Resident noted recently with confusion, looking for cars in parking lots, smearing feces in bathroom and placing blame elsewhere . Review of the Physician's Orders date 8/5/2021, revealed monitor exit seeking behaviors this shift, and every day and night shift. Review of the Morse Fall Scale dated 8/27/2023, revealed Resident #16 scored a 55.0 indicating she was High Risk for falls. The Fall scale range revealed a 15-50 is high risk for falls. Review of the Medicare Meet IDT Note dated 9/1/2023, revealed .Pt referred to PT [Physical Therapy] due to noted unsteadiness during standing and ambulation and balance difficulties during ADLs [Activity of Daily Living] . Review of the Elopement Risk dated 9/1/2023, revealed Resident #16 scored a 6 indicating she was at low risk for elopement. There was no documentation on the Medication Administration Records (MAR) dated September and October 2023, for monitoring Resident #16's exit seeking behaviors. Review of the quarterly MDS assessment dated [DATE], revealed Resident #16 had a BIMS score of 13, indicating she was cognitively intact, trouble concentrating on things, such as reading the newspaper or watching television, and required supervision and physical help for her activities of daily living (ADLs) . Resident #16 was not coded for wandering behaviors. Review of the General Nurse Note dated 9/24/2023, revealed .Resident noted with confusion .Resident states 'We all came to this church together, if I would've known it would be like this, I would've never came. I'm very unhappy with the ones who came here with me & just left me here like this by myself. Something has got to be done about all of this' . Review of the General Nurse Note dated 9/24/2023, revealed .Resident noted with confusion this afternoon. Resident noted pacing looking for car . Review of the Care Plan dated 9/27/2023, revealed .Resident at risk for pain r/t [related to] dx [diagnosis] of depression .dementia may not be able to articulate needs . Review of the Medicare Meet IDT Note dated 10/6/2023, revealed .Pt referred to PT [Physical Therapy] due to noted unsteadiness during standing and ambulation and balance difficulties during ADLs [Activity of Daily Living] . Review of the Care Plan dated 10/15/2021, revealed .Resident needs supervision with 1 person assist for transfers .Resident needs supervision with set-up assist for locomotion off of unit .Resident needs supervision with set-up for ambulation in corridor . Review of the Physician's Progress Note dated 10/27/2023, revealed . Severe late onset Alzheimer's dementia with agitation [In the late stage of the disease Alzheimer's, called severe dementia due to Alzheimer's disease, mental function continues to decline. The disease also has a growing impact on movement and physical capabilities] . Review of TimeandDate.com dated 10/31/2023, revealed the weather at 5:55 PM was 46 degrees with a low of 34 degrees. Review of the COMMUNICATION-with Family, 10/31/2023 at 10:34 PM, revealed .Alerted RP to incident involving resident going outdoors to pick a rose, spoke to RP regarding stable vital signs, no injuries present, 1:1 initiated per agency protocol, continuing to monitor resident, no concerns voiced regarding incident. Review of the Investigation Summary dated 10/31/2023, revealed .Interviews held with per IDT with staff present noted that visitor had opened door coming in to visit family member and resident was standing at the door, visitor allowed resident to go through the door & he walked to his family member's room. Visitor stated there had only been no more than approximately 3-5 minutes since time he entered facility & time staff member came & asked him if he had seen a resident go out the front door . Review of the medical record revealed the facility failed to reassess Resident #16 for elopement risk when she exited the facility on 10/31/2023. Review of the Physician's Progress Note dated 11/3/2023, revealed .Routine follow up nursing home visit. No change in diagnosis or medicines since last visit. There was no documentation the Medical Director assessed the Resident #16 related to the elopement. Review of the Elopement Risk dated 11/9/2023, revealed Resident #16 scored a 16 indicating she was at high risk for elopement. Review of the ELOPEMENT DRILL DOCUMENTATION FORM dated and performed on 11/10/2023, revealed an elopement drill that was only completed for the first shift. There were no drills performed for the other 2 shifts related to the 10/31/2023 elopement. The facility failed to conduct an appropriate elopement assessments and elopement drills on all shifts with the elopement on 10/31/2023. Observation on 11/21/2023 at 10:54 AM, with the Maintenance Director and Assistant revealed the Maintenance Director used a measuring wheel with digital display to measure the distance from the front door to the pathway Resident #16 traveled to the 300/400 Hall exit door was 174.1 feet. The measurement from the resident room to the front door was 198.1 feet. Observation of the courtyard on 11/21/2023 at 10:57 AM, revealed the following: a. To the left of the front door was a huge rock in the flower bed on the side of the metal railing and a concrete child statue, a large black metal Shepards hook, concrete pathway with open groves leading to the 300/400 Hall exit door, a concrete area with a concrete table with 2 concrete benches, a tree with 3 large trunks with one of the trunks cut and exposing the sharp wooden edges, at the base of the tree was exposed large tree roots, on the far back wall of the facility was a black hose pipe curled up on the wall hooked up to a faucet, a metal gate with a latch that was easily opened that opened to the facility parking lot and street, behind the rose bushes was a large black box, a black long water hose attached to a water faucet lying on the ground, a gravel path leading to the large black box, several stepping stones in the flower bed and around the black box, 2 black plastic pipes with ridges [single wall perforated drain pipe] coming from under the ground on each side of the rose bushes and a metal bench on the pathway across from the rose bushes. b. Exiting the front door was a paved concrete walkway with black metal railing on each side leading to the black metal front gate with a latch that easily opens. A gate latch is a locking mechanism that is used to secure gates on fences using a metal bar and lever that is raised to open the latch and lowered to close it. c. To the right of the front door in the courtyard was a large 3 tier concrete water fountain with dirt in each tier, a flagpole with a concrete base with uneven ground, 2 large ant hills, a large covered patio with a gallon of hand sanitizer sitting on the wooden rail, a fire extinguisher in a glass case, a fire blanket, a large gray trash can, a small red metal container for cigarette butts, several metal tables and chairs, to the right outer side of the covered patio was a concrete flower bed filled with dirt, a black device with a water faucet on top with a black hose attached, and black mesh netting. d. The right side of the covered patio contained 2 small ponds with multiple sized medium to large rocks, the ponds were filled with gravel, a large blue handled shovel and a small wooden bridge was between the 2 ponds, and a single wall perforated black plastic drain pipe emerged from the ground over one of the ponds, which contained a large steppingstone. During an interview on 11/21/2023 at 9:11 AM, the Infection Preventionist was asked about the day Resident #16 exited from the facility on 10/31/2023. The Infection Preventionist stated, .I was working as an aide that day on the 300/400 Hall .I have a text when it occurred .I was leaving the floor going to my office to get something .I was behind the desk charting .I was coming from the nursing station in route to my office .as I was passing the east wing doors [300/400 Hall] .she [Resident #16] was approaching the door trying to get in . The Infection Preventionist was asked if she knew how long Resident #16 was outside. The Infection Preventionist stated, .No I don't . it was 5:56 PM when I saw her .she was reaching for the door .I saw her through the glass door . The Infection Preventionist was asked if she witnessed Resident #16 exit the facility. The Infection Preventionist stated, .No . During an interview on 11/21/2023 at 10:43 AM, the Regional Nurse Consultant #1 was asked if the elopement incident on 10/31/2023 was reported to the state. The Regional Nurse Consultant #1 stated, .No . she [Resident #16] did not meet the definition of elopement .nothing to report . The Regional Nurse Consultant #1 was asked if any staff members saw Resident #16 exit the facility. The Regional Nurse Consultant #1 stated, .No . a visitor saw her go out the door . The Regional Nurse Consultant #1 was asked if the visitor screened in the facility to verify the time the resident exited the facility. The Regional Nurse Consultant #1 stated, .No . I do not have a punched time . The Regional Nurse Consultant #1 was asked if the Ombudsman was notified. The Regional Nurse Consultant #1 stated, We did not . The Regional Nurse Consultant #1 was asked who is responsible to ensure the resident safety in the facility. The Regional Nurse Consultant #1 stated, .Anyone . The Regional Nurse Consultant #1 was asked if the facility completed an elopement assessment post elopement. The Regional Nurse Consultant #1 stated, .No . we did not complete another one .we did not deem she tried to elope .on 9/1/2023 she was a low risk . The Regional Nurse Consultant #1 was asked if the care plan was revised to reflect the resident exiting the facility. The Regional Nurse Consultant #1 stated, .If they are exit seeking and can't redirect .yes .that is not anything necessary to care plan [when resident gets out the building] . The Regional Nurse Consultant #1 was asked what she considered and elopement. The Regional Nurse Consultant #1 stated, .In our policy we have the definition of elopement when a resident leaves the premise or a safe area . Observation and interview on 11/21/2023 at 11:28 AM, out on the courtyard, the Administrator was asked if he felt it was safe for the Resident#16 to be outside, alone, and unsupervised in the courtyard. The Administrator stated, .After investigation we felt it was safe .after what she [Resident #16] told us she was safe .she walked down the sidewalk from the front door to pick the [NAME] .it had gotten cooler 2 nights before .there had been [NAME] on the bushes .there was no blooms when she was outside .there was just buds . The Administrator was asked if he felt a resident who was outside alone, without staff knowledge, and unsupervised was safe. The Administrator stated, .Yes . The Administrator was asked if it was dark outside. The Administrator stated, .It was darker .yes . The Administrator was asked who's responsible for the resident's safety in the facility. The Administrator stated, .The Administrator . The Administrator was asked if he was familiar with the federal regulation related to elopement. The Administrator stated, .Yes .the residents have to be in a safe environment at all times . The outside courtyard was noted with several rose bushes with long sharp [NAME], uneven ground and groves and cracks in the concrete pavement. During an interview on 11/21/2023 at 3:35 PM, LPN #7 was asked about the nurse's note written on 10/31/2023 at 7:03 PM, that documented Resident #16 had an incident involving elopement. LPN #7 stated, .after the investigation it was determined it was not an elopement .I was told that it was incorrect documentation and not a true elopement .by [Named Regional Nurse Consultant #1] . During a telephone interview on 11/21/2023 at 12:47 PM, the Registered Nurse (RN) Supervisor #1 was asked about the incident when Resident #16 got out the facility on 10/31/2023. The RN Supervisor #1 stated, .what I know about that [Resident #16 elopement] .we were at 300/400 nursing desk .[Named Infection Preventionist and Licensed Practical Nurse [LPN #5] and me .[Named Infection Preventionist] said [Named Resident #16] is outside .by this time she was knocking on the door [300/400 Hall door] wanting to come in .we had seen her walk by the window .there is a big window there at the nursing station .[Named Infection Preventionist] went around and open the door [300/400 Hall door] and she came in . The RN Supervisor was asked if she know how Resident #16 got outside. The RN Supervisor stated, .No . not at that time . [Named LPN #1] she is the one who figured out how she got out .it was by a family member . [Named LPN #1] asked [Named Family Member #1] if he had seen anybody go out .he said yes .there was a lady there [at the front door] he thought she was a visitor .when he opened the door to come in, he allowed her out . The RN supervisor was asked how the family member got into the building and if he had the code to the door. The RN Supervisor stated, .at the time he did have the code .yes . The RN Supervisor was asked if it was dark and cold outside. The RN Supervisor stated, .It was .it had start to get dark .it was cool . The RN Supervisor was asked how Resident #16 was dressed and if she appeared to be cold. The RN Supervisor stated, .she was fully dressed in a shirt, pants, and shoes .I asked her what she was doing outside .I told her it's cool out there .she said just a little . The RN Supervisor was asked if any of the staff members witnessed Resident #16 exit the facility. The RN Supervisor stated, .No . not that I'm aware of .as far as I know no one saw her leave the facility .we saw her at the window .she was knocking on the door to come back in . The RN Supervisor was asked if she had any [NAME] in her hand when she was knocking on the 300/400 Hall door. The RN Supervisor stated, .No .she did not have anything in her hands .not that I recall . During a telephone interview on 11/21/2023 at 1:06 PM, Licensed Practical Nurse (LPN) #1 was asked to tell me about the incident when Resident #16 exited the facility. LPN #1 stated, .I know that I was sitting on 600- Hall completing my alert charting for the evening .I noticed a few of the staff members coming from the 300/400 Hall with [Named Resident #16] they looked panic in the face .I asked, what's wrong .[Named RN Supervisor #1] said she [Resident #16] was outside .me and [Named LPN #5] said someone had to let her out .let's go outside to see if there are any family members we can ask .I went outside and searched the area .there was no family in sight .I had seen 2 family members who just came in [Named family member #2] he has seen a resident up there [front] roaming on the 100/200 Hall at nursing station .I left him and went to next family member [Named family member #1] .asked if he let anyone out .he said yes, he let a lady out she [Resident #16] had on shoes and everything .I told him you just let one of our residents out the building .from there [Named RN Supervisor #1] called [Named DON [Director of Nursing] . LPN #1 was asked if the family member told her a time frame when he let Resident #16 out the facility. LPN #1 stated, .No . I don't know the time .I can't say for sure .I thought he was in the building for 3-5 minutes .but he did not screen in the building like he was supposed to .I can't give a time frame .no ma'am . LPN #1 was asked if the family member had the code to the door. LPN #1 stated, .Yes . During a telephone interview on 11/21/2023 at 1:18 PM Certified Nursing Assistant (CNA) #10 was asked when Resident #16 exited the facility on 10/31/2023. CNA #10 stated, .I was walking towards the front and me and [Named Infection Preventionist] seen her at the side door at the 300/400 Hall exit door .she [Resident #16] needed to be let in . I knew she was not to be out there [in the courtyard] in the first place .she was standing close to the door .she was on the concrete in front of the door . CNA #10 was asked if she saw Resident #16 knocking on the 300/400 Hall exit door. CNA #10 stated .No I don't believe so .we [Named Infection Preventionist] open the door and let her in . CNA #10 was asked if Resident #16 said anything about how she got outside. CNA #10 stated .No . she said it was cold outside and glad to be back in . CNA #10 was asked how Resident #16 was dressed. CNA #10 stated, .She had on long sleeves, jeans, shoes . CNA #10 was asked if Resident #16 had any [NAME] or anything in her hands. CNA #10 stated .No . not that I remember . CNA #10 was asked if Resident #16 stated she was outside picking [NAME]. CNA #10 stated .No ma'am . CNA #10 was asked if she saw Resident #16 exit the facility. CNA #10 stated, .No . During an interview on 11/21/2023 at 3:35 PM, LPN #7 was asked about the night of 10/31/2023 Resident #16 exited the facility. LPN #7 stated, .I got involved when the RN Supervisor [was] walking [Named Resident #16] down the hallway .I [was] at the end of the hallway doing a medication pass .I took her [Resident #16] to her room for vital signs and head to toe assessment .I asked her what happen .she said she wanted to go outside to pick flowers .notified [Named DON] of the situation .got investigation statements .complete incident report .she had no injuries .no reported pain .I started neuro [Neurological] checks and put her on 1:1 till the end of the investigation . LPN #7 was asked what Resident #16 was wearing. LPN #7 stated, .No jacket .she had on house shoes, 3/4 length sleeved shirt and pants .LPN #7 asked if she saw Resident #16 exit the facility. LPN #7 stated, .I did not see her exit the building . LPN #7 was asked when the last time she saw Resident #16 on 10/31/2023. LPN #7 stated, .It was around 5:35 PM [The Infection Preventionist revealed it was 5:56 PM when she let Resident #16 back in the facility] . During an interview on 11/27/2023 at 9:04 AM, the Occupational Therapist was asked if it was a safe area outside in the courtyard walking alone unattended. The Occupational Therapist stated, .she doesn't need to be by herself .different area such as in the flower beds she not safety or uneven ground it would not be safe it could cause some loss of balance . The Occupational Therapist was asked if it was a safe idea situation for Resident #16 to be outside alone with her history of high risk for fall. The Occupational Therapist stated, .No . During an interview on 11/27/2023 at 10:06 AM, the Speech Therapist was asked if he assessed Resident #16 cognition. The Speech Therapist stated, .Yes .I completed a standardize cognitive assessment to get an idea of how safe and oriented the resident was .she was well into the dementia with a score of 8/30 .1-19 less than high school graduate and fall into the dementia range and she scored an 8/30 .I talk to her daily .her cognition if I tested her again it would be the same or worse .she has severe memory issues, short term and long term .that how it's been since the day I met her .she is not cognitively intact . The Speech Therapist was asked if he thought it was safe for Resident #16 to be in the courtyard alone. The Speech Therapist stated, .[TRUNCATED]
CRITICAL (J) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Immediate Jeopardy (IJ) - the most serious Medicare violation

Infection Control (Tag F0880)

Someone could have died · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, Job Description, record review, observation, and interview, the facility failed to maintain an infection...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, Job Description, record review, observation, and interview, the facility failed to maintain an infection prevention program to prevent the development and transmission of infection when Resident #5, whose wounds were infected, with maggots, and draining, was observed propelling in his wheel chair and draining onto the facility floor and when Resident #5 was observed to be scratching and touching his wounds with his hands, and then touching towels/linens on the clean linen cart. The facility failed to ensure staff used appropriate infection control practice for 3 of 3 (Certified Nursing Assistant (CNA) #1, #2 and #3) CNAs observed to perform personal hygiene care. The facility had a census of 70. The facility's failure to prevent the development and transmission of potential infection when Resident #5, who had wounds infected with maggots, was observed propelling himself throughout the facility, and large amount of drainage/maggots was noted to leak on the floor placed residents at risk, which resulted in Immediate Jeopardy. Immediate Jeopardy (a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident). The Administrator, Regional Nurse Consultant (RNC) and the Director of Nursing (DON) were notified of the Immediate Jeopardy (IJ) for F-880 on 11/1/2023 at 9:15 AM, in the Interview Room. The facility was cited Immediate Jeopardy at F-880 at a scope/severity of J. The Immediate Jeopardy began on 10/25/2023 through 11/1/2023 with the last day of IJ being 11/1/2023. An acceptable IJ Removal Plan, which removed the immediacy of the Immediate Jeopardy, was received on 11/3/2023 at 2:01 PM. The corrective actions of the Removal Plan was validated by the surveyor on 11/6/2023 through review of medical record review, education review, observations, and interviews. Noncompliance of F-880 continues at a scope and severity of D for the monitoring of the effectiveness of corrective actions. The facility is required to submit a plan of correction. The findings include: 1. Review of the facility's undated policy titled, Isolation Precautions, revealed .Contact precautions .are measure that are intended to prevent transmission of infectious agents, including epidemiologically important microorganisms, which are spread by direct or indirect contact with the resident or the resident's environment .Facility staff will apply Standard Precautions to all residents under the assumption that all residents are potentially infected or colonized with an organism that could be transmitted during the course of providing resident care services . Review of the facility's undated policy titled, Hand Hygiene, revealed .All staff will perform proper hand hygiene procedures to prevent the spread of infection to other personnel, residents .Hand hygiene is a general term for cleaning your hands by handwashing with soap and water or the use of an antiseptic hand rub .Before applying and after removing personal protective equipment (PPE), including gloves . Review of the facility's undated policy titled, Catheter Care, revealed .It is the policy of this facility to ensure that residents with indwelling catheter received appropriate catheter [helps drain urine from your body] care .Using a circular motion, cleanse the meatus with a clean cloth moistened with water and perineal cleaner soap) .with a new moistened cloth, starting at the urinary meatus moving down, cleanse the shaft of the penis .with a new moistened cloth, starting at the urinary meatus moving outward, wipe the catheter making sure to hold the catheter in place so as to not pull on the catheter .Dry area with towel . Review of the facility's undated policy titled, Perineal Care, revealed .Perineal care .refers to the care of the external genitalia and the anal area .Basin .filled .with warm water .Washcloths, towels, toilet paper .Perineal Cleanser .If perineum is grossly soiled, turn resident onside, remove any fecal material with toilet paper, the remove and discard .Cleanse buttocks and anus, front to back .Thoroughly dry . Review of the Infection Preventionist Job Description signed 10/11/2021, revealed .Develop and implements and ongoing infection prevention and control program to prevent recognize and control the onset and spread of infection in order to provide a safe, sanitary, and comfortable environment .Oversee resident care activities that increase risk of infection ( .use and care of urinary catheters, wound care, incontinence care .Treats all residents with dignity and respect. Promotes and protects all resident's rights .) 2. Review of medical record, revealed Resident #5 was admitted to the facility on [DATE], and readmitted on [DATE], with diagnoses of Paraplegia, Contracture Right and Left Knee, Peripheral Vascular Disease, Major Depression, Obstructive and Reflux Uropathy, Pain, Antisocial Personality, Pressure Ulcer to the Buttock Stage 3, right heel, and Sacral, Opioid Dependence, Enterostomy, and Anxiety. Medical record review revealed Resident #5 was admitted to the hospital from [DATE] - 2/27/2023 and was admitted for Hospice Services on 2/28/2023. Review of the Hospital Records dated 2/15/2023, revealed, .2/16/2023 . Consultation .IMPRESSION AND PLAN .status post ileostomy [a stoma that is surgically constructed to create an opening for intestinal waste to exit the body], chronic Foley [catheter is inserted into the urethra, the tube that carries urine out of the body], chronic nonhealing wound, decubitus [injuries to skin and underlying tissue resulting from prolonged pressure on the skin] sacrum, bilateral hip, buttock and thigh, also lower extremity left leg, chronic osteomyelitis [an infection in the bone caused by bacteria or fungi] with exposed joint cavity and severe contracture .He has plethora [large or excessive amount] of pathogens growing from his wounds, MRSA [Methicillin-resistant Staphylococcus aureus (MRSA) is an infection of Staphylococcus (staph) bacteria staph bacteria that's become resistant to many of the antibiotics], Enterococcus faecalis [Enterococcus faecalis is a species of bacteria that is naturally found in the intestines which cause difficult to treat infection in the nosocomial setting. The are a common cause of urinary tract infection, bacteremia], ESBL Providencia [Extended spectrum beta-lactamases (or ESBLs for short) are a type of enzyme or chemical produced by some bacteria that are responsible for a wide range of human infections] .History and Physical Exam .Assessment/Plan .Infected wounds .Chronic wounds .Sepsis [a serious condition in which the body responds improperly to an infection] .Anemia [is defined as a low number of red blood cells] . Review of the Mental Health and Wellness Notes, dated 3/15/2023, revealed .No reported concerns of increased or worsening behavior . The Mental Health Note failed to address Resident #5's continued noncompliance and refusal of care in the facility. Review of the Behavior Progress Note dated 5/22/2023 at 11:03 AM, revealed .Resident [Resident #5] noted with foul odor and fluids leaking from wheelchair .at 20:42 [8:42 PM] .Pt [patient]noted with extremely foul smelling and dripping brownish liquid from underneath him . Review of the Interdisciplinary Team (IDT) note dated 5/22/2023 Note at 20:42 [8:42 PM] .Pt [patient] noted with extremely foul smelling and dripping brownish liquid from underneath him . Review of the Mental Health and Wellness Notes, dated 6/7/2023, revealed .No reported concerns of increased or worsening behavior . Record review revealed Resident #5 was admitted to the hospital on [DATE] - 7/12/2023. Review of Named Hospital Records dated 6/29/2023, revealed .Chronic extensive lower extremity wounds .Evidently upon arrival to the ER [emergency room] these wounds were covered and maggots .Bacteremia [bloodstream infection] due to Salmonella [common bacterial disease .fecal matter is one of the most common transport mechanisms for this infection] species .Recurrent pressure wounds infections .Chronic bilateral lower extremity osteomyelitis [infection in a bone] .admitted with recurrent infection of pressure wounds .he has maggots [the larva of a fly] coming out of his sacral wound. His ostomy [opening in the abdomen for waste .to exit the body] is not attached and he has feces pouring onto his abdomen .He has bad decubitus [Ulcers which occur on the skin surface due to prolonged pressure] wound with drainage chronic osteomyelitis .polymicrobial [diseases, caused by combinations of viruses, bacteria, fungi, and parasites, are being recognized with increasing frequency] MRSA and ESBL .His wounds are deep down to joint cavity with exposed joint tissue . Review of the Hospice Visit Noted Report, dated 7/14/2023, revealed .PT [Patient- Resident #5] HAD TO GO TO THE HOSPITAL AND HE HAD SOME INFECIONS FROM HIS WOUNDS . Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #5 had a Brief Interview for Metal Status (BIMS) score of 14, which indicated he was cognitively intact, rejected care 4 to 6 days a week, and was totally dependent on the staff for Activities of Daily Living (ADLs). Review of the Hospice Visit Note Report, dated 7/18/2023, revealed .PT [Resident #5] IS LAYING IN WC [wheelchair] IN ROOM RN [Registered Nurse] ASSESSMENT COMPLETED .RN NOTES MAGGOTS IN FLOOR UNDERNEATH PT . Review of the Hospice Visit Note Report dated 7/31/2023, revealed .PT IS LAYING IN WC IN ROOM .PT HAS COLOSTOMY, WHICH IS CURRENTLY UNCOVERED WITH STOOL NOTED IN FLOOR UNDER WHEELCHAIR .MAGGOTS ALSO NOTED IN FLOOR SCATTERED AROUND ROOM . Review of the Hospice Visit Note Report dated 8/2/2023, revealed .PT IS LAYIG IN WC IN ROOM, SWATTING FLIES .ASSISTANCE WITH TRANSFERRING TO BED .WHEN STAFF CAME IN TO CLEAN WHEELCHAIR HIS CHAIR WAS COVERED WITH CRAWLING MAGGKTS [maggots] FROM HIS WOUNDS . Review of the Hospice Visit Note Report dated 8/31/2023, revealed .PT RESTING IN WC UPON ARRIVAL PT HAS STRONG ODOR FOUL ON ROOM FROM WOUNDS .MAGGOTS IN WOUNDS . Review of the Behavior Note dated 9/11/2023, revealed .Res [resident] declined personal hygiene and wound care during hospice visit today .Res continues with very foul odor with fluids dripping from wheelchair. Linens in wheelchair are visibly soiled . Review of the Hospice Visit Note Report dated 9/11/2023, revealed .LARGE PRESENTS OF FLYS IN ROOM AND PT [patient] PILES LINENS ON TOP OF HIM IN EFFORT TO MASK THE ODOR, PT TRAILS DRAINAGE THROUGHOUT FACILITY FROM WOUNDS AS HE ROLLS DOWN THE HALL IN WC [wheelchair] .PT VERBALIZED UNDERSTANDING OF NOT DOING WOUND CARE AND THAT MAGGOTS ARE IN HIS WOUNDS . Review of the Hospice Visit Note Report dated 9/14/2023, revealed .PT RESTING IN W/C AT NURSING STATION .PT STACKS LINENS OVER SELF TO MASK ODOR STRING [strong] ODOR THROUOUT [throughout] HALLWAY, PT LEAKS DRAINAGE THROUGHOUT HALLWAY AS HE ROLLS ALONG WITH MAGGOT .REMOVED OLD DRESSING GREEN BLACK WET AND COATED WITH ROTTING FLESH, PT HAS MAGGOTS ALL THROUGHTOUT WOUNDS, ALL OVER SCROTUM, PENIS AND IN AND OUT OF ANUS [opening at the end of the intestines where waste leaves the body] . Review of the Mental Health and Wellness Notes dated 9/14/2023, revealed .No reported concerns of increased or worsening behavior . Review of the Hospice Visit Note Report dated 9/20/2023, revealed .FOUL ODOR AND LEAKING WOUND DRESSINGS, MAGGOTS CRAWLING DOWN WHEEL CHAIR [wheelchair] AND ON FLOOR IN PT ROOM . Review of the Hospice Visit Note Report dated 9/21/2023, revealed .Social Worker Hospice Notes .MULTIPLE FLIES NOTED FLYING AROUND PT WHEELCHAIR. PT WOUNDS APPEAR TO BE LEAKING ONTO FLOOR IN A TRAIL BEHIND HIM . Review of the Interdisciplinary Team (IDT) General Note dated 9/22/2023, revealed, .This nurse asked resident if he could please change colostomy bag as he is leaving behind a mess on the floor . Review of the Hospice Visit Note Report dated 10/2/2023, revealed .REPORTS PURULANT DRAINAGE IN THE FLOOR AROUND PT . Review of the Hospice Visit Note Report dated 10/16/2023, revealed .URINE AND WIUND [wound] DRAINAGE DRIPPINGBIN [dripping in] FLOOR AROUND PT . EDUCATION TO PT ON HAND HYGEINE FROM DIGGING IN WOUNDS PICKING OFF MAGGOTS AND NOT WASHING HANDS . Review of the Social Service Notes dated 10/23/2023, revealed .condom catheter noted in place and leaking urine on the floor . Review of the Social Service Notes dated 10/23/2023, revealed .refused condom catheter placement .Pt [patient] aware he was leaving bodily fluids all over the hallway floor and in his room . During observation and interview on 10/24/2023 at 12:15 PM, Resident #5 was asked if he had maggots in his wound. Resident #5 stated, .No . Resident #5 was asked how often his dressing is changed. Resident #5 stated, .every other day .on the day shift .by .hospice .and aide come in the same day, and they do my wounds .bed bath at the same time .on Monday and Thursday . During the interview there was a fly that landed on the resident right arm and gown, the linen under him was saturated with a brownish red stain, and there was a strong foul odor. Resident #5 was asked if the facility had a problem with flies. Resident #5 stated, .Yes, it is .it's all around the building .not as bad as it used to be . Observation in the resident's room on 10/24/2023 at 1:57 PM, revealed a fly that landed on his blanket. Observation and interview on 10/25/2023 at 6:54 AM, Licensed Practical Nurse (LPN) #3 was asked what the large brown dried puddle was on the floor near the 500-hall nursing station. LPN #3 stated . [Named Resident #5] .he let his wounds drip all over the facility and maggots are falling from the back of his wheelchair .when I see them [maggots] .I sweep them up and took them outside . LPN #3 was asked what the facility doing about Resident #5's drainage. LPN #4 stated, .I don't know .that is one of his puddles on the floor by the nursing station on the 500/600 hall .we try talking to him .he will say oh that is not mine .he will deny it .say it not his .he knows it his .we have told him . Observation on 10/25/2023 at 1:56 PM, revealed Resident #5 sitting at the 300-hall nursing station in his wheelchair watching a show on his tablet. Resident #5 had a strong foul odor and the linen under him was visibly soiled with a large amount of reddish-brown stain. Review of the Physician's Orders dated 10/30/2023, revealed .Cleanse wound to right hip .Apply Dakin's [used to prevent and treat skin and tissue infections that could result from pressure sores] soaked gauze and cover with dry dressing three times weekly and prn [as needed] .Cleanse wound to right great toe .Apply Dakins [Dakin's] soaked gauze and cover with dry dressing .Cleanse wound to right knee with wound cleanser, pat dry .Apply dakins [Dakin's] soaked gauze and cover with dry dressing three times weekly and prn . Resident #5 wounds were soaked with the Dakin's solution which is used to treat tissue infection and maggots in the wounds. Observation and interview on 10/30/2023 at 5:24 AM, LPN #4 was asked what's the pinkish brown dried puddle in the hallway is. LPN #4 stated, .its dried drainage [Named Resident #5] .at times you have to mop the 300 hall and the 200 .in front of the nursing station on the 500/600 hall around where it goes in towards the smoking area .it's not fair for the other residents to have to roll through that [drainage] . LPN #4 was asked if they had housekeeping on the night shift. LPN #4 stated, .No . LPN #4 was asked how often this occurs with Resident #5 leaving drainage on the floor. LPN #4 stated, .Daily . LPN #4 was asked what the facility is doing about the daily drainage. LPN #4 stated, .Nothing during the night .nothing is said . During an interview on 10/30/2023 at 5:51 AM, CNA #5 was asked if she has noticed any drainage coming from Resident #5's wheelchair. CNA #5 stated, .Yes ma'am .he did have a catheter he refused that .I'm not sure where its coming from .not sure he has wounds and urine .it drops from his chair .see drops here and a drop there . CNA #5 was asked if she was aware of any residents who have complained about Resident #5's drainage. CNA #5 stated, .Yes . [Named Resident #12 and #13] . CNA #5 was asked if she had seen any maggots coming from Resident #5's wheelchair. CNA #5 stated, .Yes ma'am .where ever he sit when he has them, they will fall right there .there has been people telling him he act like he doesn't care .I saw them myself it was sometime in late September early October .when I saw it in the common area on the 300 and 400 hall .it was like one here and one there .they was just crawling .just the maggots no liquid . During an interview on 10/30/2023 at 6:32 AM, CNA #6 was asked if she has ever seen maggots or drainage coming from Resident #5's wheelchair. CNA #6 stated .One day he was sitting on the 300/400 hall, one other aide brought to my attention .maggots was moving under his chair .we were killing them to keep from going in the other residents rooms .there was a puddle of fluid in the hallway I almost stepped in it .one day it was trails where ever he went .we got the mop and got it up .he was sitting up front at the desk .he rolled back to his room .there was trails going back to his room .about the size of a large grape . CNA #6 was ask if she had seen any flies in the facility. CNA #6 stated, .Yes ma'am .quite a bit, in the last 2 months . CNA # 6 was asked if she had any residents complain of the leaking of drainage in the hallways. CNA #6 stated, .Yes ma'am . [Named Resident #14] complained about Resident #5's drainage. Observation on the 300-hall nursing station on 10/30/2023 at 8:26 AM, revealed Resident #5 sitting at the nursing station in his wheelchair, a strong foul odor was noted. Observation on the 300-hall on 10/30/2023 at 10:11 AM, revealed Resident #5 was at the linen cart pulling linen off the cart and pilling it onto his wheelchair. Resident #5 was observed to reach down the right side of his back with multiple up and downward scratching motion, and continued to pull the clean linen off the linen cart placing the linen onto his wheelchair. Resident #5 moved away from the linen cart to the other side of the hallway and a half dollar size puddle of clear drainage was noted next to the linen cart. Observation in Resident #5's room on 10/30/2023 at 10:56 AM, revealed multiple flies landed on the over bed table, flies crawling on the walls and 4 flies lying on the resident's bed. Observation and interview on the 300-hall on 10/30/2023 at 11:10 AM, revealed a puddle of clear liquid on the floor across from the linen cart where Resident #5 was sitting in his wheelchair. LPN #5 went to the desk to get a bleach wipe to clean the puddle up and stated, it looked like urine .it [drainage] has a yellow tint to it. During an interview on 10/30/2023 at 1:10 PM, with the Hospice Registered Nurse (RN) and the Hospice Certified Nursing Assistant (CNA). The Hospice RN was asked when she provides wound care for Resident #5 how often is he getting a bath. The Hospice RN stated, .he gets his wound care on Mondays and Thursdays at 1:00 PM .the CNA comes with me and she gives him his bath . The Hospice RN was asked how long he has had the maggots in his wound. The Hospice RN stated, .he had the maggots since I started his care .it been for the past 3 to 4 months .he removes his dressing .I text [Named Wound Care Nurse] she tells him to get ready .he removes his dressing because of the maggots .all the wounds have maggots .buttock .down his left leg to the heel .right leg not as bad .he has 3 wounds on that leg .he take his hand and scrapes the maggots off with his hand . The Hospice RN was asked if she had seen the maggots drop from his wheelchair. The Hospice RN stated, .Yes ma'am .they will be in the hallway .on the 300-hall .where he wanders, there will be droplets everywhere he goes .a possibility that .some residents wander down the hall bare footed and could step in it [maggots or drainage] . The Hospice RN was asked if she had seen a lot of flies in the facility. The Hospice RN stated, .Yes, it like something out of a movie . The Hospice RN was asked where all the drainage is from. The Hospice RN stated, .the catheter could not get it [place] .I could not advance the condom catheter .the [condom catheter] want stay on .he is constantly dribbling with urine and saturated in urine all day .the drainage is all the above .ostomy .urine .his wounds also drain . The Hospice RN was asked what type of treatment in place for Resident #5's wounds. The Hospice RN stated, .clean with wound cleanser and Dakin's solution with a wet to dry dressing .the wound care nurse helps with wound care .[Named Wound Care Nurse] come in . During an interview on 10/30/2023 at 2:09 PM, the Wound Care Nurse was asked if she had seen maggots in Resident #5's wound. The Wound Care Nurse Stated, .Yes .all through the summer .in the summer there were a significant amount .we have a fly problem .he is not clean .they have a good food source . The Wound Care Nurse was asked if she had seen a lot of drainage coming from Resident #5. The Wound Care Nurse stated, .the sheets are soaked in drainage .it's either urine or from his ostomy .he roll around without his ostomy bag .sometime the drainage is worse than other times .right now it more urine .in the past it has been bad .sometimes it's dark and slimy .amber red . black, brown .don't know what it's going to be [the drainage] . use chuck pads .more absorbent .tried condom catheter .no go .ostomy bag .he wasn't keeping it [catheter or ostomy bag] on . Observation of the 600-hall on 10/31/20023 at 10:34 AM, near the double fire door on the left side of the hall near room [ROOM NUMBER] revealed two small puddles of fluid on the floor in the hallway. During an interview on 10/31/2023 at 12:15 PM, with the Regional Services Advisor and the Administrator, the Regional Services Advisor was asked if he was aware Resident #5 still had maggots in his wound. The Regional Services Advisor stated, .Yes off and on .it's been 2 weeks ago .they would clear up and come back . The Regional Services Advisor was asked who is ultimately responsible for the safety and welfare of the residents in this building. The Regional Services Advisor stated, .that is us, the Administrator . The Regional Services Advisor was asked with Resident #5's drainage and maggots from his wheelchair onto the floor, is it a safe and clean environment for the other residents. The Regional Services Advisor stated, .there are times when he is dripping .it's not the most sanitary thing .from that standpoint .it is not the most sanitary thing for them (the other residents) to wheel through the drainage and get it on their hands .no its not . During an interview on 10/31/2023 at 12:38 PM, the Director of Nursing (DON) was asked if the facility had addressed or completed a (PIP) Performance Improvement Project to address Resident #5's noncompliance and dripping the drainage and maggots through the facility. The DON stated, I don't have a PIP on [Named Resident #5] on his noncompliance .or have a plan in place .no I don't .we have a risk meeting weekly .clinical meeting daily .he has been discussed in QA [Quality Assurance] .I don't have any documentation of that with his name on it . During an interview on 11/1/2023 at 7:19 AM, the Infection Preventionist was asked if the Resident #5's wounds and maggots would considered an infection and is that something to track. The Infection Preventionist stated, .Yes .I would say yes . The Infection Preventionist was asked who is responsible for infection control in the facility. The Infection Preventionist stated, .It is everyone responsibility in the facility for infection control . The Infection Preventionist was asked should Resident #5 be allowed to handle and pull linen off the linen cart. The Infection Preventionist .No he should not be doing that . During a telephone interview on 11/1/2023 at 8:43 AM, the Psychiatric Family Nurse Practitioner (FNP) was asked if she had addressed Resident #5's behaviors. The FNP stated, .the last time I saw him was on 9/14/2023 .I have been seeing him for a while .I started in January 2022 .note say routine follow-up with him .he is sleeping fine nothing bothering him . his behaviors are chronic and ongoing .I been there for 6 month and there is nothing new . The FNP was asked if she has looked at the root cause of his refusal and behaviors. The FNP stated, When I talk to him, he doesn't want to engage in a conversation with me .he is busy watching videos .when I ask any question, he say .'I'm fine .I'm good' .not able to get meaningful conversation out of him .no he never shared with me the reasoning behind his refusal of care and treatments . The FNP was asked if she had addressed the maggots in his wound and the drainage. The FNP stated, .I have not been told that [about the maggots/drainage] but I do read their notes the facility documentation .I know his wound care has been an issue for a very long time .the fluids /drainage in the facility I have not address those issues with him specifically .my opinion of the situation and him as a person .he is a young guy who had this happen in his life and substance use disorder arrested development in his brain has developed .the way he thinks as a young guy living in a nursing home .he is ticked off about it .refusing care .he don't understand .he don't care .he want to control his life the best way he can .there is no medication to change the fact of how he feels .all that has happen to him .that don't change the fact the choice he is making is affecting everyone around him .he is affecting other resident in the facility .absolutely . During an interview on 11/1/2023 at 1:15 PM, the Wound Care Doctor was asked if Resident #5 had any type of infection. The Wound Care Doctor stated, .he has a strong body odor .he will not shower .yes .a 100 % [percent] infection .his wounds have colonized .it has created bacteria that has become a part of him . During an interview on 11/2/2023 at 7:19 AM, the Floor Technician was asked if he had seen any maggots coming from Resident #5. The Floor Technician stated, .Yes .occasional in the hallway .mainly on the 300-hall .maggots around his doorway . The Floor Technician was asked if he remembered going outside on the smoking area and hosing down maggots Resident #5 had dropped on the concrete. The Floor Technician stated, .Yes .I was called outside they [staff] came and got me to go to the smoking area near the 500-nursing station .in the smoking area .it was over the summer .I did have to hose of the concrete cement .there was maggots .I had to hose it off for safety . During a telephone interview on 11/2/2023 at 8:15 AM, the Hospice Medical Director was asked if he was aware Resident #5 had maggots in his wound. The Hospice Medical Director stated, .Yes .I have been made aware of that .we have tried to stress doing the wound care on a regular basis .he is not interested in the treatments on regular basis . The Hospice Medical Director was asked what is Resident #5's prognosis. The Hospice Medical Director stated, .he is on hospice care .it's a pretty poor life expectancy less than 6 month .he has osteomyelitis, wound problems, and he has an infection in his wounds . The Hospice Medical Director was asked if he was aware Resident #5 was leaking fluids and maggots throughout the facility. The Hospice Medical Director stated, .I believe they have told me his wounds were oozing from the chronic inflammation and from his infection .we have addressed the need for wound care and ostomy care . The Hospice Medical Director was asked should Resident #5 be in contact isolation with the chronic infection in his wound drainage. The Hospice Medical Director stated, .that I'm not sure of .he was getting treated for chronic osteomyelitis at the hospital, and his infection that is bone deep you can see the bones and hardware . The Hospice Medical Director was asked if a resident has chronic osteomyelitis is that a type of wound infection. The Hospice Medical Director stated, .Yes .that's correct . The Hospice Medical Director was asked if it was safe environment for the other residents in the facility when Resident #5 is going throughout the facility leaking drainage and maggots on the floors. The Hospice Medical Director stated, .No .it doesn't sound like it is .if you don't know what in the fluids are .it would be a risk for the other residents .he would need to be keep in some type of isolation .he would need to be in contact isolation .that would be appropriate . The Hospice Medical Director was asked, what was the reason for Resident #5's admission to hospice care. The Hospice Medical Director stated, .part of his diagnosis is for pain management .he stops all treatment in the facility .they contacted us .he was placed on hospice care . During a telephone interview on 11/2/2023 at 10:16 AM, the Director of Hospice Care was asked if she was aware Resident #5 had maggots in his wounds. The Director of Hospice Care stated, .I came out about a month ago .just to check in with [Name Resident #5] .he refuse wound care from my nurse .when I came that day he would not let me get close .I did not see any maggots .he would not keep the colostomy bag on .when my staff get there he will say I'm hurting .we have him on Methadone [is a long-acting opioid medication that is used to reduce withdrawal symptoms] .we told him we are here to help you .no nursing home in Memphis will accept him .tried a condom catheter he would not keep it on .sent to the hospital for a suprapubic catheter [is a medical device that helps drain urine from your bladder .enters your body through a small incision in your abdomen] he would not get the surgery .he is schedule on Mondays and Thursday at 1:00 PM for his wound care .it not for us to do all the wound care .the other times the facility is responsible for his wound care . The Director of Hospice Care was asked if she was aware of Resident #5 leaking drainage and maggots throughout the facility. The Director of Hospice Care stated, .Yes .sometimes he can be saturated with urine or be soiled . The Hospice Director was asked, what was the reason for Resident #5's admission to hospice. The Director of Hospice Care stated, .because of osteomyelitis .he is rotten from the inside out .the wounds are never going to heal .he is admitted for signs and symptom management which is his primary .pain management is a part of every service .his diagnosis of osteomyelitis and the w[TRUNCATED]
CONCERN (D) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Incontinence Care (Tag F0690)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to ensure that an indwelling urin...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to ensure that an indwelling urinary catheter was secured for 1 of 3 sampled residents (Resident #6) reviewed for indwelling urinary catheter. The findings include: 1. Review of the facility's undated policy titled, Indwelling Catheter Use and Removal, revealed .It is the policy of this facility to ensure that indwelling urinary catheters that are inserted or remain in place are anchored to prevent excessive tension on the catheter, which can lead to urethral tears or dislodgement of the catheter . 2. Review of medical record, revealed Resident #6 was admitted on [DATE] with a readmission on [DATE] with diagnoses of Dysphagia, Alzheimer's, Heart Failure, Defibrillator, Neuromuscular Dysfunction of Bladder and Gastrostomy. Review of the Physician's Orders dated 6/12/2023, revealed Resident #6 had an indwelling urinary catheter (small tube that is inserted into the bladder to drain urine). Observation in the resident room with Certified Nursing Assistant (CNA) #1 on 10/25/2023 at 10:30 AM, revealed during indwelling catheter care Resident #6's catheter was not secured (catheter securement refers to the product and devices that help keep your indwelling catheter tube and bag stable) to Resident #6 thigh. During an observation and interview with the Assistant Director of Nursing (ADON) on 11/6/2023 at 9:09 AM, revealed Resident #6's indwelling catheter was not secure. The ADON was asked should a male resident with a indwelling catheter have a securement in place. The ADON stated, .Yes .
CONCERN (E) 📢 Someone Reported This

A family member, employee, or ombudsman was alarmed enough to file a formal complaint

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0925 (Tag F0925)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility document review, medical record review, observation, and interview, the facility failed to maintain an effecti...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility document review, medical record review, observation, and interview, the facility failed to maintain an effective pest control program in 6 of 70 (Resident #2, #3, #5, #6, #9, and #15) resident reviewed for flies in their rooms, the failure to prevent parasites or possible maggots for 1 of 70 (Resident #5) resident reviewed for maggots in the wound, and 3 of 4 (300-Hall, 400-Hall and 500-Hall) halls on 4 of 8 ( 10/24/2023, 10/25/2023, 10/30,2923 and 11/1/2023) days of onsite observations. The findings include: 1. Review of the Named Pest Control Contract dated 1/1/2023, revealed . [Name Pest Control Company] proposes to provide structural pest management services for the control of cockroaches, ants, rodents, silverfish and other structural pest infestations (with the exception of flies, fleas, bed bugs, mosquitoes and wood destroying organisms) by periodic treatment using products according to approved label procedures . 2. Review of medical record, revealed Resident #2 was admitted to the facility on [DATE] with a diagnosis of Dementia, Heart Failure, Mood Disorder, Pain, and Gastroesophageal Reflux Disease. Review of the quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #7 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated he was cognitively intact. Observation in the resident's room on 10/30/2023 at 9:32 AM, revealed a fly was observed flying around Resident #2's room. 3. Review of medical record, revealed Resident #3 was admitted to the facility on [DATE] with a readmission on [DATE] with a diagnosis of Metabolic Encephalopathy, Neuromuscular Bladder, Diabetes, Major Depression, Benign Prostatic Hyperplasia, Anxiety Disorder, Pain, and Retention of Urine Review of the quarterly MDS dated [DATE] revealed Resident #3 had a BIMS score of 15, which indicated he was cognitively intact. Resident #3 had a wound and a urinary catheter. Observation in the resident's room on 10/25/2023 at 11:33 AM, revealed a fly was observed flying around in Resident #3's room. 4. Review of medical record, revealed Resident #5 was admitted to the facility on [DATE] with a diagnosis of Paraplegia, Peripheral Vascular Disease, Major Depression, Obstructive and Reflux Uropathy, Pain, Antisocial Personality, Pressure Ulcer to the Buttock Stage 3, Right Heel, and Sacral, Opioid Dependence, Enterostomy, and Anxiety. Review of the quarterly MDS dated [DATE] revealed Resident #5 had a BIMS score of 14, which indicated he was cognitively intact. Review of the Hospice Visit Note Report, dated 8/31/2023, revealed . HAS STRONG ODOR FOUL IN ROOM FROM WOUNDS .MAGGOTS IN WOUNDS . Review of the Hospice Visit Note Report, dated 9/11/2023, revealed .PT [patient- Resident #5] TRAILS DRAINAGE THROUGHOUT FACILITY FROM WOUNDS AS HE ROLLS DOWN THE HALL IN WC [wheelchair] .MAGGOTS ARE IN HIS WOUNDS . During an interview and observation on 10/24/2023 at 12:05 PM, revealed Resident #5 sitting at the 300/400 Hall Nursing station and Resident #5 was asked if he noticed a problem with the flies in the facility. Resident #5 stated, .Yes .its [flies] all around the building . Resident #5 had 2 flies around him one landed on his arm, and another landed on his gown. During an interview on 11/2/2023 at 7:19 AM, the Floor Technician was asked if he remembered going outside on the smoking area and hosing down maggots that had dropped from Resident #5's wheelchair onto the concrete. The Floor Technician stated, .Yes .I was called outside they [staff] came and got me to go to the smoking area near the 500-nursing station .in the smoking area .it was over the summer .I did have to hose of the concrete cement .there was maggots .I had to hose it off for safety . 5. Review of medical record, revealed Resident #6 was admitted to the facility on [DATE] with a readmission on [DATE] with a diagnosis of Dysphagia, Alzheimer's, Heart Failure, Defibrillator, Neuromuscular Dysfunction of Bladder and Gastrostomy. Review of the quarterly MDS dated [DATE] revealed Resident #6 had a BIMS score of 7, which indicated he had was cognitively intact. During an observation and interview on 10/24/2023 at 1:57 PM, revealed a fly that landed on Resident #6's blanket. Family Member #3 was asked if she noticed a problem with the flies in the facility. Family Member #3 stated, .Yes . 6. Review of medical record, showed Resident #9 was admitted to the facility on [DATE] with a readmission on [DATE] with a diagnosis of Parkinson Disease, Peripheral Vascular Disease, Diabetes, Functional Urinary Incontinence, Pressure Ulcer Sacral Stage 3. Review of the quarterly MDS dated [DATE] revealed Resident #9 had a BIMS score of 10, which indicated he was moderately impaired. During an observation and interview in the resident's room on 11/1/2023 at 1:15 PM, with the Wound Care Nurse, Licensed Practical Nurse (LPN) #5 and the Wound Care Doctor revealed, during the dressing change a fly was observed flying around the room and landing on Resident #9 forehead. Resident #9 stated, .I wish you get that fly out of here . 7. Review of medical record, showed Resident #15 was admitted to the facility on [DATE] with a diagnosis of Heart Failure, Diabetes, Dysphagia, and Hypertension. Review of the admission MDS dated [DATE] revealed Resident #15 had a BIMS score of 15, which indicated he was cognitively intact. Observation in the resident's room on 10/30/2023 at 10:56 AM, revealed several flies crawling on the wall, on the over bed table, and 4 flies on Resident #15's blanket on the bed. Review of the Named Pest Control Services revealed invoices dated from January 2023 through October 2023 for pest elimination services. 7. During an interview on 10/30/2023 at 6:32 AM, Certified Nursing Assistant (CNA) #6 was asked if she had noticed the flies in the facility. CNA #6 stated, .Yes ma'am .I have seen quite a bit in the last 2 months . During an interview on 10/30/2023 at 1:10 PM, the Hospice Nurse was asked if she noticed flies in the facility. The Hospice Nurse stated, .Yes . During an interview on 10/31/2023 at 12:15 PM, the Regional Services Advisor was asked what the facility has done to control the flies in the facility. The Regional Services Advisor stated, .The exterminators have been coming in the facility .we clean his [Resident #5] room as often as he let us .I have spoken to him [Resident #5] about the maggots and flies .he said that it is not his problem .we offering to get him cleaned up if follow MD [Medical Directors] orders this will get cleaned up, he was c/o [complaining] about the flies . During an interview on 11/1/2023 at 9:27 AM, the Maintenance Director was asked what the facility had done about the multiple flies in the facility. The Maintenance Director stated, .when got a complaint about the flies we call the bug people .I talked with the bug man and asked what we can do about the flies in the facility .he recommended the fly lights . The Maintenance Director was asked when he installed the fly light traps (Ultraviolet Fly Light Trap is an insect trap that uses powerful ultraviolet rays to attract flies and other flying insect pests without the use of chemicals). The Maintenance Director stated.The lights came in on 10/1/2023 . During an interview on 11/1/2023 at 11:02 AM, LPN #6 was asked if she seen a lot of flies in the facility. LPN #5 stated, .Yes .I had a resident next to him complain .they had flies in their room .it was from him [Resident #5] .there is a strong odor most of the times coming from him and his room .the residents family member in [2 named rooms] would comment about the flies . During an interview on 11/1/2023 at 1:53 PM, the daughter of random resident in a named room was asked if she noticed a lot of flies in the in the room. The daughter stated, .I just noticed one flying around here .some days it's really bad .
May 2019 10 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Resident Rights (Tag F0550)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to promote care that maintained r...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to promote care that maintained residents' dignity, respect, and quality of care when staff failed to provide a dignity bag for 2 of 3 (Resident #20 and #60) sampled residents reviewed with catheters. The findings include: The facility's Foley Catheters, Care of, Infection Control techniques and Insertion Guidelines policy dated 11/2017 documented, .A dignity cover/fig leaf will be used to provide dignity over the catheter drainage system. 1. Medical record review revealed Resident #20 was admitted to the facility on [DATE] with diagnoses of Persistent Vegetative State, Epilepsy, Dementia, Diabetes, Dysphagia, and Anoxic Brain Damage. The Physician's Orders dated 5/7/19 documented, .FOLEY CATHETER 16 FR [French] /10CC [Cubic Centimeters] CHANGE EVERY MONTH AND AS NEEDED FOR BLOCKAGE/LEAKAGE .for HYDRNEPHROSIS [Hydronephrosis] . Observations in Resident #20's room on 5/19/19 at 3:06 PM, and on 5/20/19 at 10:38 AM, revealed the Foley catheter was not in a dignity bag. 2. Medical record review revealed Resident #60 was admitted to the facility on [DATE] with diagnoses of Flaccid Hemiplegia, Osteomyelitis, Diabetes, and Urinary Retention. The Physician's Orders dated 4/1/19 documented, .FOLEY CATH [catheter] 16FR/10CC CHANGE EVRY [every] MONTH AND AS NEEDED FOR LEAKAGE OR BLOCKAGE . Observations in Resident 60's room on 5/19/19 at 8:50 AM, 11:25 AM, and on 5/20/19 at 10:48 AM, revealed the Foley catheter was not in a dignity bag. Interview with the Director of Nursing (DON) on 5/22/19 at 4:30 PM, in the DON Office, the DON was asked if a catheter should be in a dignity bag. The DON stated, Yes.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0561 (Tag F0561)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to honor residents' preferences f...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to honor residents' preferences for bathing and beverages for 2 of 12 (Resident #36 and #85) sampled residents interviewed about choices. The findings include: 1. The facility's Resident Rights policy dated 12/2017 documented, .Have the right to choices related to daily adl [Activities of Daily Living] care . 2. Medical record review revealed Resident #36 was admitted to the facility on [DATE] with diagnoses of Quadriplegia, Diabetes Mellitus, Obesity, Chronic Pain Syndrome, Edema, and Osteoporosis. Review of the annual Minimum Data Set (MDS) dated [DATE] revealed Resident #36 was cognitively intact and was totally dependent on staff for bathing. Interview with Resident #36 on 5/19/19 at 11:22 AM, in her room, Resident #36 was asked if she was able to choose how often she received a shower. Resident #85 stated, I want to take a shower more often . The .Task form (Bath/Shower list) documented, .BATHING METHOD .Shower every Tuesday, Thursday, and Saturday on day shift . Review of the .Follow Up Question Report for the month of April 2019 and May 2019 revealed Resident #36 did not receive a shower on the scheduled shower dates of 4/4/19, 4/11/19, 4/16/19, 4/20/19, 4/25/19, 5/2/19, 5/11/19, and 5/16/19. Resident #36 did not receive a bath or shower on 4/7/19, 4/12/19, 4/16/19, 4/24/19, 4/29/19, and 5/5/19. 3. Medical record review revealed Resident #85 was admitted to the facility on [DATE] with diagnoses of Parkinson's Disease, Diabetes Mellitus, Heart Disease, Osteoarthritis, Cerebral Atherosclerosis, and Anemia. Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #85 had moderately impaired cognition and required assistance of staff with bathing. Interview with Resident #85 on 5/19/19 at 11:03 AM, in her room, Resident #85 was asked if she was able to choose how often she gets a shower. Resident #85 stated, I want to take a shower more often . The .Task form (Bath/Shower list) documented, .BATHING METHOD .Shower every Monday, Wednesday, and Friday on day shift. Bed bath Tuesday, Thursday, Saturday, and Sunday day shift . Review of the .Follow Up Question Report (documentation of baths and showers) for the month of April 2019 and May 2019 revealed Resident #85 did not receive a shower on the scheduled shower days of 4/5/19, 4/24/19, 4/26/19, 5/1/19, 5/8/19, and 5/15/19. Resident #85 did not receive any type of baths or showers on the following days: 4/4/19, 4/7/19, 4/12/19, 4/15/19, 4/24/19, 5/5/19, 5/9/19, and 5/16/19. The .Client Detail Report (food preferences form) documented .Breakfast .Buttermilk -req-[requested] .Lunch .Buttermilk-req .Supper .Buttermilk-req . Observations in Resident 85's room on 5/19/19 at 12:05 PM, 5/21/19 at 5:45 PM, and 5/22/19 at 8:05 AM, revealed there was no buttermilk on Resident #85's meal tray. Interview with the Certified Dietary Manager on 5/21/19 at 6:40 PM, in the Certified Dietary Manager Office, the Dietary Manager confirmed Resident #85 should have received buttermilk on all her trays. Interview with the Director of Nursing (DON) on 5/22/19 at 4:30 PM, in the DON Office, the DON was asked if a resident should receive showers and baths as requested. The DON stated, Yes .
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Notification of Changes (Tag F0580)

Could have caused harm · This affected 1 resident

Based on the medical record review and interview, the facility failed to notify the physician when a blood glucose result was out of range for 1 of 8 (Resident #66) sampled residents reviewed for medi...

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Based on the medical record review and interview, the facility failed to notify the physician when a blood glucose result was out of range for 1 of 8 (Resident #66) sampled residents reviewed for medications. The findings include: Medical record review revealed Resident #66 was admitted to the facility 12/20/18 with diagnoses of Cerebral Infarction, Aphasia, Peripheral Vascular Disease, Diabetes, Heart Disease, and Depression. The Physician's Orders dated 5/8/19 documented, .NOTIFY MD [Medical Doctor] IF BLOOD GLUCOSE [sign for greater than] 400 . Review of the Medication Administration Record dated 5/1/19 - 5/31/19 revealed Resident #66's blood glucose result was 421 on 5/1/19 at 8:00 PM. There was no documentation the physician was notified when the blood glucose was greater than 400. Interview with Licensed Practical Nurse (LPN) #2 on 5/21/19 at 10:04 AM, in the Administrator Office, LPN #2 was asked if Resident #66 was having any blood glucose spikes. LPN #2 stated, He has had some .up to 374 . LPN #2 was asked if the physician had been notified about the high blood glucose levels. LPN #2 stated, No, because he's on sliding scale. Over 400 notify doctor. It's never been over 400 . Interview with the Director of Nursing (DON) on 3/22/19 at 3:42 PM, in the DON office, the DON was asked what the nurse should have done when Resident #66 had a blood glucose level of 421 on 5/1/19. The DON stated, Notify the doctor. The DON was asked if the physician had been notified about the blood glucose level over 400. The DON stated, I do not see documentation.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to develop a comprehensive care plan for dementia and diuretic...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to develop a comprehensive care plan for dementia and diuretic use for 3 of 26 (Resident #52, #66, and #83) sampled residents reviewed for diuretic medication use. The findings include: 1. Medical record review revealed Resident #52 was admitted to the facility on [DATE] with diagnoses of Dementia, Edema, Epilepsy, and Polyneuropathy. A Physician's Order dated 2/4/19 documented, .Lasix [a diuretic] Tablet 20 MG [milligrams] Give 1 tablet by mouth one time a day . Resident #52's care plan did not address diuretic use, and did not reflect that the resident had dementia, nor did it include any individualized interventions to maintain the highest practicable well being. The facility was unable to provide a care plan for diuretic use or dementia. Interview with the Minimum Data Set (MDS) Coordinator #2 on 5/21/19 at 11:00 AM, in the MDS Office, MDS Coordinator #2 was asked if there was a care plan related to diuretic use. MDS Coordinator #2 stated, No, ma'am . MDS Coordinator #2 was asked if there was a care plan for Dementia for Resident #52. MDS Coordinator #2 confirmed there was no care plan related to Dementia. 2. Medical record review revealed Resident #66 was admitted to the facility on [DATE] with diagnoses of Cerebral Infarction, Aphasia, Dysphagia, Peripheral Vascular Disease, Diabetes, Urine Retention, Atherosclerosis, and Hyperlipidemia. The Physician's Orders dated 5/3/19 documented, .Furosemide Tablet [a diuretic] 20 MG Give 1 tablet via PEG [Percutaneous Endoscopic Gastrostomy Tube] one time a day for fluid . Resident #66's care plan did not address diuretic use. The facility was unable to provide a care plan for diuretic use. Interview with MDS Coordinator #2 on 5/22/19 at 3:57 PM, in the MDS office, MDS Coordinator #2 was asked if there was a care plan for diuretic use. MDS Coordinator #2 stated, No, ma'am . 3. Medical record review revealed Resident #83 was admitted to the facility on [DATE] with diagnoses of Alzheimer's Disease, Dysphagia, Diabetes, Hypothyroidism, Pain, and Hypertensive Urgency. The Physician's Orders dated 5/3/19 documented, .FUROSEMIDE 20 MG Give 1 tablet by mouth every 48 hours for fluid . Resident #83's care plan dated did not address diuretic use. The facility was unable to provide a care plan for diuretic use. Interview with MDS Coordinator #2 on 5/21/19 at 5:39 PM, in the MDS office, MDS Coordinator #2 was asked if Resident #83 should have been care planned for diuretic use. MDS Coordinator #2 stated, Yes. MDS Coordinator #2 was asked if diuretic use was on the current care plan. MDS Coordinator #2 stated, No, Ma'am.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0657 (Tag F0657)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to ensure residents and families were given the opportunity to...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review and interview, the facility failed to ensure residents and families were given the opportunity to participate in the development, review and revision of the care plan for 2 of 26 (Resident #59 and #66) sampled residents reviewed for participation in care planning. The findings include: 1. Medical record review revealed Resident #59 was admitted to the facility on [DATE] with diagnoses of Parkinson's Disease, Gout, Schizophrenia, Diabetes, and Osteoarthritis. The quarterly Minimum Data Set (MDS) dated [DATE] and the annual MDS dated [DATE] documented a Brief Interview for Mental Status (BIMS) score of 15 indicating the resident was cognitively intact for decision making. Interview with Resident #59 on 5/19/19 at 2:26 PM, in Resident #59's room, Resident #59 was asked if she was invited to her care plan meetings. Resident #59 stated, I don't think I have. There was no documentation in the medical record that Resident #59 had been invited to attend a care plan meeting. Interview with MDS Coordinator #1 on 5/22/19 at 11:41 AM, in the Administrator Office, MDS Coordinator #1 was asked if Resident #59 was invited or attended her care planning meetings. MDS Coordinator #1 stated, I don't have anything charted. 2. Medical record review revealed Resident #66 was admitted to the facility on [DATE] with diagnoses of Cerebral Infarction, Aphasia, Peripheral Vascular Disease, Diabetes, Heart Disease, and Depression. The quarterly MDS dated [DATE] and 4/1/19 documented Resident #66 had severely impaired cognition. Interview with Resident #66's family member (responsible party) on 5/19/19 at 3:34 PM, in the Dining Room, the family member was asked if she attended Resident #66's care plan meetings. The family member stated, I'm not invited to the care plan meetings. There was no documentation in the medical record that Resident #66's family member had been invited to attend a care plan meeting. Interview with MDS Coordinator #1 on 5/22/19 at 11:32 AM, in the Administrator Office, MDS Coordinator #1 was asked if Resident #66's family was invited to or attended his quarterly care planning meetings. MDS Coordinator #1 stated, No.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the facility's Bowel Protocol form, medical record review, and interview, the facility failed to follow the bowel proto...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on the facility's Bowel Protocol form, medical record review, and interview, the facility failed to follow the bowel protocol for 1 of 2 (Resident #59) sampled residents reviewed for constipation. The findings include: The facility's untitled, undated Bowel Protocol form documented, .11-7 [11:00 PM to 7:00 AM] Nurse to fill out BM [bowel movement] Sheet every am [morning] .before 5 o'clock. Include the name of resident who have not had an adequate BM in THREE days. Obtain information from Daily Care Roster. Give list to day shift charge nurse on a daily basis in report .7-3 [7:00 AM to 3:00 PM] Nurse will then follow up and give necessary PO [by mouth] laxative and document what was given appropriately on the BM sheet .on the MAR [Medication Administration Record], Nurses Notes, and Communication book. Any results from the medication should be documented as well .3-11 [3:00 PM to 11:00 PM] Nurse will review the list received in report and follow up with those residents who did not have adequate results. Anyone needing further intervention should be administered a suppository per s.o. [standing order] and document what was given appropriately on this BM sheet, on the MAR, Nurses Notes, and Communication book. Any results from the medication should be documented as well .11-7 [11:00 PM to 7:00 am] Nurse will review the list received in report and follow up with those residents who did not have adequate results from the last two shifts. Anyone needing further intervention should be administered an enema on the 11-7 shift. Document what was given appropriately on this BM sheet, on the MAR, Nurses Notes, and Communication book. Any results from the medication should be documented as well . Medical record review revealed Resident #59 was admitted to the facility on [DATE] with diagnoses of Parkinson's Disease, Gout, Schizophrenia, and Osteoarthritis. The care plan dated 5/21/18 documented, .Resident reported pain present at times during pain interview .Dx [diagnoses] .Osteoarthritis, Gout and Parkinson's. Receives scheduled and PRN [as needed] analgesic medications as ordered .Interventions .Observe resident for s/sx [signs and symptoms] of constipation and report . The Physician's Orders dated 6/26/18 through 5/20/19 documented, .Bisacodyl .5 MG [milligram] .Give 2 tablet by mouth every 12 hours as needed for constipation .Biscolax Suppository 10 MG .Insert 1 suppository rectally every 24 hours as needed for Constipation .Enema .rectally every 24 hours as needed for constipation . Review of the BM report for Resident #59 from 3/1/19 through 5/22/19 revealed no documentation of a bowel movement during the following periods: a. From 3/2/19 through 3/7/19 (6 days). b. From 3/11/19 through 3/17/19 (7 days). c. From 4/11/19 through 4/14/19 (4 days). d. From 4/25/19 through 4/28/19 (4 days). e. From 5/13/19 through 5/18/19 (6 days). Review of a Bowel Protocol form dated 3/4/19 revealed Resident #59's name was placed on the form, but there was no other documentation. Review of a Bowel Protocol Form dated 4/29/19 documented Resident #59 had a bowel movement on 4/25/19. The 4/25/19 date was crossed out with a note beside it that documented, .BM on 5/1/19 . There were no interventions documented on the form. Review of the Bowel Protocol Forms dated between 3/2/19 and 5/8/19 revealed Resident #59 was not placed on any other Bowel Protocol Form during that period. Review of the March, April, and May 2019 Medication Administration Records (MARs) documented no administration of Bisacodyl, Bisacodyl Suppository or Enema. There were no standing orders for the Bisacodyl Suppository or Enema transcribed on the March or April 2019 MARs. The facility failed to follow the bowel protocol and provide PRN medications per the facility's constipation protocol when the resident went 3 or more days without a documented bowel movement. Interview with the Director of Nursing (DON) on 5/22/19 at 2:14 PM, in the Administrator office, the DON was asked if the undated, untitled form that outlined the bowel movement protocol was the facility's bowel protocol. The DON stated, Yes. The DON was asked if she expected nursing staff to follow the bowel protocol. The DON stated, Yes. The DON confirmed there was no documentation in the medical record that the bowel protocol had been followed on those dates.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure the environment was free of accident hazards as evidenced by u...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observation and interview, the facility failed to ensure the environment was free of accident hazards as evidenced by unsecured and unlabeled creams, unsecured razors, aerosol cans, and unsecured wound cleanser in 4 of 66 (room [ROOM NUMBER], #107, #109, and #204) resident rooms and 1 of 6 (100 Hall Shower Room) shower rooms. The finding include: Observations in room [ROOM NUMBER] on 5/19/19 at 8:26 AM, revealed a white cream in a medication cup sitting on the bedside table unsecured and unlabeled. Observations in the 100 Hall Shower Room on 5/19/19/19 at 8:35 AM, revealed an unlocked shower room door with 10 razors and an aerosol air freshener in an unlocked cabinet. Observations in room [ROOM NUMBER] on 5/19/18 at 8:50 AM, revealed a can of aerosol disinfectant in the bathroom. Observations in room [ROOM NUMBER] on 5/19/19 at 9:03 AM and 11:16 AM, revealed a white cream in a medication cup sitting on the bedside table unsecured and unlabeled. Observations in room [ROOM NUMBER] on 5/19/19 at 9:20 AM, revealed a spray bottle of wound cleanser sitting on the bedside table. Observations in the 100 Hall Shower Room on 5/19/19 at 4:45 PM and 5/21/19 at 10:55 AM, revealed an unlocked shower room door with 10 razors in an unlocked cabinet. Interview with the [NAME] President of Clinical Services on 5/21/19 at 10:55 AM, in the 100 Hall Shower Room, the [NAME] President of Clinical Services was asked if razors should be in an unlocked shower room and unsecured. The [NAME] President of Clinical Services stated, Razors should be secure so residents don't have access to them. Interview with the [NAME] President of Clinical Services on 5/22/19 at 4:35 PM, in the Director of Nursing (DON) office, the [NAME] President of Clinical Services was asked, should a medication cup with a white colored cream be left unattended and unlabeled at the bedside. The [NAME] President of Clinical Services stated, No, ma'am. The [NAME] President of Clinical Services was asked should aerosol air freshener or disinfectant be in an unlocked shower room or resident rooms. The [NAME] President of Clinical Services stated, No, ma'am. The [NAME] President of Clinical Services was asked if wound cleanser should be stored at the bedside unattended. The [NAME] President of Clinical Services stated, No, ma'am.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Tube Feeding (Tag F0693)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, record review, observation, and interview the facility failed to ensure tube feedings were properly labe...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, record review, observation, and interview the facility failed to ensure tube feedings were properly labeled for 2 of 5 (Resident #20 and #245) sampled residents reviewed for tube feedings. The findings include: 1. The facility's Tube Feeding Formulas policy dated 12/2017 documented, .Confirm that the label has the type, rate and date and time of initiation legible and visible printed or written on the formula bag/container . 2. Medical record review revealed Resident #20 was admitted to the facility on [DATE] with diagnoses of Persistent Vegetative State, Diabetes, Dysphagia, Anoxic Brain Damage and Attention to Other Artificial Openings Of Digestive Tract. The Physician's Orders dated 5/20/19 documented, .DIABETISOURCE AC [Advanced Control] @ [symbol for at] 70ML [milliliters]/ [per]HR [hour] VIA PUMP . Observations in Resident #20's room on 5/20/19 at 10:38 AM, revealed a bag of Diabetisource AC labeled with the date and time of initiation listed as 7P [PM]-7A [AM]. No date or time that the feeding was initiated was listed on the label. Observations in Resident #20's room on 5/21/19 at 8:35 AM and 4:17 PM, revealed a bag of Diabetisource AC infusing at 70 ml/hr with a label dated 5/20/19 and an administration rate listed as 60 ml/hr. No time of initiation was listed and the rate on the label did not match the infusion rate. Interview with the Assistant Director of Nursing (ADON) on 5/21/19 at 4:17 PM, in Resident #20's room, the ADON was shown the feeding bag and the feeding pump and was asked to verify the administration rate. The ADON reviewed Resident #20's orders and confirmed the bag was labeled incorrectly. Observations in Resident #20's room on 5/22/19 at 7:57 AM, revealed a bag of Diabetisource AC with a label dated 5/22/19 and no time of initiation listed. 3. Medical record review revealed Resident #245 was admitted to the facility on [DATE] with diagnoses of End Stage Renal Disease, Dysphagia and Gastrostomy. The Physician's Orders dated 5/20/19 documented .NOVASOURCE RENAL @ [SYMBOL FOR AT] 45CC [CUBIC CENTIMETERS] /HR . Observations in Resident #245's room on 5/19/19 at 8:35 AM, revealed an unlabeled bag of Novasource connected to a feeding pump. Interview with the Director of Nursing (DON) on 5/22/19 at 8:29 AM, in the DON office, the DON was asked if she expected the tube feedings to be labeled when they are initiated. The DON stated, Yes. The DON was asked what she expected to be listed on the label. The DON stated, .type of feeding, date and time, nurse's initials, patients name, and rate . The DON was asked if she expected the rate of administration listed on the label to be accurate. The DON stated, Yes.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0761 (Tag F0761)

Could have caused harm · This affected 1 resident

Based on policy review, observation, and interview, the facility failed to ensure medications were stored securely and safely when 2 of 7 (Registered Nurse (RN) #1) and Licensed Practical Nurse (LPN) ...

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Based on policy review, observation, and interview, the facility failed to ensure medications were stored securely and safely when 2 of 7 (Registered Nurse (RN) #1) and Licensed Practical Nurse (LPN) #1) nurses left medications out of site and unattended. The findings include: 1. The facility's Medication Management policy dated 12/2017, documented, .Medications are stored, dispensed and destroyed in a manner to ensure safety and conformance with State and Federal laws . 2. Observations during medication administration in Resident #43's room on 5/20/19 at 10:58 AM, revealed RN #1 placed 2 10 milliliter (ml) syringes of Normal Saline (NS) and 2 (5) ml syringes of Heparin Lock solution on the over bed table. RN #1 cleaned the infusion port with alcohol, flushed the intravenous (IV) line with 10 ml of NS, connected the tubing and started an infusion of IV medication. RN #1 then left the remaining syringes of NS and Heparin Lock solution on the over bed table, exited the room and walked to the nurses station leaving the medication out of sight and unattended. 3. Observations during medication administration in Resident #9's room on 5/20/19 at 4:19 PM, revealed LPN #1 entered Resident #9's room to administer medications. LPN #1 placed a bottle of Polytrim eye drops on the over bed table, and entered the bathroom to wash her hands, leaving the medications out of site and unattended. LPN #1 administered the eye drops and an oral medication, placed the eye drops back onto the over bed table and entered the bathroom and washed her hands, leaving the eye drops out of site and unattended. Interview with the Director of Nursing (DON) on 5/21/19 at 4:00 PM, in the DON office, the DON was asked if medications should have been left at the bedside while staff was in the bathroom washing their hands. The DON stated, No. The DON was asked if Heparin lock solution should be left at the bedside. The DON stated, No.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Deficiency F0804 (Tag F0804)

Could have caused harm · This affected 1 resident

Based on a test tray and interview, the facility failed to provide palatable and appetizing food for 3 (Resident #36, #85 and #93) sampled residents reviewed. The facility had a census of 97, with 91 ...

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Based on a test tray and interview, the facility failed to provide palatable and appetizing food for 3 (Resident #36, #85 and #93) sampled residents reviewed. The facility had a census of 97, with 91 of these residents receiving a tray from the kitchen. The findings include: Interview with Resident #36 on 5/19/19 at 8:10 AM, in her room, Resident #36 was asked about the food in the facility. Resident #36 stated, .the orange juice doesn't taste right . Interview with Resident #85 on 5/19/19 at 12:10 PM, in her room, Resident #85 was asked about the food in the facility. Resident #85 stated, .the orange juice doesn't taste good . Interview with Resident #93 on 5/21/19 at 1:40 PM, in the Dining Room, Resident #93 was asked about the food in the facility. Resident #93 stated, The sausage gravy is watery and tastes awful .the food comes out of cans now . Interview with the Certified Dietary Manager (CDM) on 5/21/19 at 5:00 PM, outside the kitchen, the CDM was asked if she was aware of the complaints concerning the food. The CDM stated, We have changed to a new food delivery company .trying to work through the problems .the adjustments for example the gravy will be changed to the pioneer gravy . A test tray was done on 5/22/19 at 8:22 AM, revealed the gravy tasted grainy to the surveyor. The CDM and the surveyor both confirmed that the concentrated orange juice was not palatable.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "What changes have you made since the serious inspection findings?"
  • "Why is there high staff turnover? How do you retain staff?"
  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Licensed and certified facility. Meets minimum state requirements.
Concerns
  • • Multiple safety concerns identified: 3 life-threatening violation(s), $81,328 in fines. Review inspection reports carefully.
  • • 23 deficiencies on record, including 3 critical (life-threatening) violations. These warrant careful review before choosing this facility.
  • • $81,328 in fines. Extremely high, among the most fined facilities in Tennessee. Major compliance failures.
  • • Grade F (0/100). Below average facility with significant concerns.
Bottom line: This facility has 3 Immediate Jeopardy findings. Serious concerns require careful evaluation.

About This Facility

What is Henderson Center's CMS Rating?

CMS assigns HENDERSON HEALTH AND REHABILITATION CENTER an overall rating of 1 out of 5 stars, which is considered much below average nationally. Within Tennessee, this rating places the facility higher than 0% of the state's 100 nursing homes. A rating at this level reflects concerns identified through health inspections, staffing assessments, or quality measures that families should carefully consider.

How is Henderson Center Staffed?

CMS rates HENDERSON HEALTH AND REHABILITATION CENTER's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 59%, which is 13 percentage points above the Tennessee average of 46%. High turnover can affect care consistency as new staff learn residents' individual needs. RN turnover specifically is 60%, which is notably high. RNs provide skilled clinical oversight, so turnover in this role can affect medical care quality.

What Have Inspectors Found at Henderson Center?

State health inspectors documented 23 deficiencies at HENDERSON HEALTH AND REHABILITATION CENTER during 2019 to 2025. These included: 3 Immediate Jeopardy (the most serious level, indicating potential for serious harm or death) and 20 with potential for harm. Immediate Jeopardy findings are rare and represent the most serious regulatory concerns. They require immediate corrective action.

Who Owns and Operates Henderson Center?

HENDERSON HEALTH AND REHABILITATION CENTER is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by AHAVA HEALTHCARE, a chain that manages multiple nursing homes. With 132 certified beds and approximately 81 residents (about 61% occupancy), it is a mid-sized facility located in HENDERSON, Tennessee.

How Does Henderson Center Compare to Other Tennessee Nursing Homes?

Compared to the 100 nursing homes in Tennessee, HENDERSON HEALTH AND REHABILITATION CENTER's overall rating (1 stars) is below the state average of 2.8, staff turnover (59%) is significantly higher than the state average of 46%, and health inspection rating (1 stars) is much below the national benchmark.

What Should Families Ask When Visiting Henderson Center?

Based on this facility's data, families visiting should ask: "What changes have been made since the serious inspection findings, and how are you preventing similar issues?" "How do you ensure continuity of care given staff turnover, and what is your staff retention strategy?" "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" These questions are particularly relevant given the facility's Immediate Jeopardy citations, the facility's high staff turnover rate, and the below-average staffing rating.

Is Henderson Center Safe?

Based on CMS inspection data, HENDERSON HEALTH AND REHABILITATION CENTER has documented safety concerns. Inspectors have issued 3 Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death). The facility has a 1-star overall rating and ranks #100 of 100 nursing homes in Tennessee. Families considering this facility should ask detailed questions about what corrective actions have been taken since these incidents.

Do Nurses at Henderson Center Stick Around?

Staff turnover at HENDERSON HEALTH AND REHABILITATION CENTER is high. At 59%, the facility is 13 percentage points above the Tennessee average of 46%. Registered Nurse turnover is particularly concerning at 60%. RNs handle complex medical decisions and coordinate care — frequent RN changes can directly impact care quality. High turnover means new staff may not know residents' individual needs, medications, or preferences. It can also be disorienting for residents, especially those with dementia who rely on familiar faces. Families should ask: What is causing the turnover? What retention programs are in place? How do you ensure care continuity during staff transitions?

Was Henderson Center Ever Fined?

HENDERSON HEALTH AND REHABILITATION CENTER has been fined $81,328 across 1 penalty action. This is above the Tennessee average of $33,892. Fines in this range indicate compliance issues significant enough for CMS to impose meaningful financial consequences. Common causes include delayed correction of deficiencies, repeat violations, or care failures affecting resident safety. Families should ask facility leadership what changes have been made since these penalties.

Is Henderson Center on Any Federal Watch List?

HENDERSON HEALTH AND REHABILITATION CENTER is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.