LAKEBRIDGE, A WATERS COMMUNITY, LLC

115 WOODLAWN DRIVE, JOHNSON CITY, TN 37604 (423) 975-0095
For profit - Individual 109 Beds INFINITY HEALTHCARE CONSULTING Data: November 2025
Trust Grade
80/100
#64 of 298 in TN
Last Inspection: July 2023

Over 2 years since last inspection. Current conditions may differ from available data.

Overview

Lakebridge, A Waters Community in Johnson City, Tennessee has a Trust Grade of B+, which means it is above average and generally recommended for families. It ranks #64 out of 298 facilities in Tennessee, placing it in the top half, and #4 out of 8 in Washington County, indicating that only one local option is better. The facility is improving, having reduced issues from 3 in 2019 to just 1 in 2023, which is a positive trend. However, staffing is a notable weakness with a rating of 2 out of 5 stars and a turnover rate of 32%, which is better than the state average but still below average overall. On the plus side, the facility has no fines, which is a good sign of compliance, and they provide more RN coverage than 80% of other facilities, ensuring that registered nurses are available to catch potential issues. However, there were concerning findings, such as the kitchen being unsanitary, which could affect nearly all residents, and past incidents where residents did not receive necessary care for constipation, reflecting areas that need improvement to ensure resident safety and well-being. Overall, while Lakebridge has strengths in compliance and RN coverage, families should be aware of its staffing challenges and past sanitation issues.

Trust Score
B+
80/100
In Tennessee
#64/298
Top 21%
Safety Record
Low Risk
No red flags
Inspections
Getting Better
3 → 1 violations
Staff Stability
○ Average
32% turnover. Near Tennessee's 48% average. Typical for the industry.
Penalties
✓ Good
No fines on record. Clean compliance history, better than most Tennessee facilities.
Skilled Nurses
⚠ Watch
Each resident gets only 21 minutes of Registered Nurse (RN) attention daily — below average for Tennessee. Fewer RN minutes means fewer trained eyes watching for problems.
Violations
○ Average
7 deficiencies on record. Average for a facility this size. Mostly minor or procedural issues.
★★★★☆
4.0
Overall Rating
★★☆☆☆
2.0
Staff Levels
★★★☆☆
3.0
Care Quality
★★★★☆
4.0
Inspection Score
Stable
2019: 3 issues
2023: 1 issues

The Good

  • Full Sprinkler Coverage · Fire safety systems throughout facility
  • No fines on record
  • Staff turnover below average (32%)

    16 points below Tennessee average of 48%

Facility shows strength in fire safety.

The Bad

Staff Turnover: 32%

14pts below Tennessee avg (46%)

Typical for the industry

Chain: INFINITY HEALTHCARE CONSULTING

Part of a multi-facility chain

Ask about local staffing decisions and management

The Ugly 7 deficiencies on record

Jul 2023 1 deficiency
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on facility policy review, observation, and interview the facility failed to maintain a sanitary kitchen, which had the potential to affect 95 of 98 residents in the facility. The findings inclu...

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Based on facility policy review, observation, and interview the facility failed to maintain a sanitary kitchen, which had the potential to affect 95 of 98 residents in the facility. The findings include: Review of the facility policy titled, Cleaning & Sanitation, dated 9/2/2020, showed .The Director of Food and Nutrition Services will develop, implement, and monitor schedules for cleaning, sanitizing, and maintenance .To ensure the food service department is maintained according to state and federal regulations as well as a clean, sanitary, and safe environment .The Director of Food and Nutrition Services monitors the completion of a cleaning schedule including all areas of the kitchen . During an observation on 7/23/2023 at with the Lead [NAME] (LC) at 10:40 AM, a tour of the kitchen was conducted and the following was observed: 1. The convection oven had brown dried food debris splatter present on the top and inside of both doors which occluded the view of both glass windows of the oven doors. The bottom ledge of the convection oven doors was also covered with the brown dried food debris. 2. The deep fryer was found with a large amount of food debris on the drain ledge which was present from the previous evenings use. 3. 1 Scoop was observed stored in each of the sugar and thickener (powered substance used to thicken liquids) storage bins. During an interview on 7/23/2023 at 11:10 AM, the LC confirmed the kitchen equipment was not in sanitary condition, and the scoops were in the sugar and thickener storage bins.The LC confirmed she was responsible for maintaining the cleanliness and oversight of the kitchen. During an interview on 7/23/2023 at 11:58 AM, the Certified Dietary Manager (CDM) confirmed the kitchen staff did ensure the cleaning and sanitization of kitchen equipment to include the convection oven and the deep fryer. The CDM confirmed the facility did not follow their policy and procedure for cleaning and sanitation of the facility kitchen.
Nov 2019 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Comprehensive Care Plan (Tag F0656)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Center for Medicare and Medicaid (CMS's) Resident Assessment Instrument (RAI) Version 3.0 Manual, medical record review...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on Center for Medicare and Medicaid (CMS's) Resident Assessment Instrument (RAI) Version 3.0 Manual, medical record review, observation and interview the facility failed to develop a care plan for pain for 1 resident (#5) of 20 residents reviewed. The findings include: Review of CMS's RAI Version 3.0 Manual, dated 10/2018 revealed, .Identify and collect information that is needed to identify an individual's conditions that enables proper definition of their conditions, strengths, needs, risks, problems, and prognosis .Identify the individual's response to interventions and treatments . Medical record review revealed Resident #5 was admitted to the facility on [DATE] with diagnoses including Type 2 Diabetes with Diabetic Neuropathy, Anxiety Disorder, Chronic Obstructive Pulmonary Disease, and Spinal Stenosis. Medical record review of a Physician's order dated 7/4/19 revealed .PAIN: Monitor AND RECORD Q [every] SHIFT . Medical record review of a Physician's Order dated 7/18/19 revealed Oxycodone-Acetaminophen (medication to treat pain) 10-325 milligrams (mg). Give 1 tablet every 6 hours as needed for pain with a discontinue date of 7/25/19. Medical record review of a admission Minimum Data Set (MDS) dated [DATE] revealed a Brief Interview for Mental Status (BIMS) score of 13, indicated the resident was cognitively intact and received a scheduled pain medication regimen. Medical record review of a Physician's Order dated 10/9/19 revealed Oxycodone-Acetaminophen 10-325 mg. Give 1 tablet by mouth every 6 hours as needed for pain with a discontinue date of 10/14/19. Medical record review of a Physician's Order dated 10/14/19 revealed Percocet Tablet (pain medication) 10-325 mg. Give 1 tablet by mouth every 6 hours for pain with a discontinue date of 10/31/19. Medical record review of a Physician's Order dated 10/31/19 revealed Percocet Tablet 10-325 mg. Give 1 tablet by mouth every 6 hours as needed for pain and a discontinue date of 11/2/19. Medical record review of the care plan dated 10/31/19 revealed Resident #5 was not care planned for pain. Medical record review of the Electronic Medication Administration record dated 7/18/19-11/2/19 revealed Resident #5 received pain medication as ordered. Observation of Resident #5 on 11/3/19 at 12:30 PM revealed the resident seated in the dining room eating his lunch meal independently. Continued observation revealed the resident exhibited no signs of pain or discomfort. Observation of the Resident #5 on 11/4/19 at 9:30 AM revealed the resident propelling himself in a wheelchair in the hallway. Continued observation revealed the resident exhibited no signs of pain or discomfort. Interview with the Director of Nursing on 11/4/19 at 3:30 PM, in the conference room, confirmed Resident #5 was administered regular scheduled pain medication and the facility had not developed a care plan for pain. Interview with the MDS/Care Plan Nurse on 11/4/19 at 3:45 PM, in the conference room, confirmed it was her responsibility to complete and revise care plans. Further interview confirmed Resident #5 was administered regular scheduled pain medication and the facility failed to develope a care plan for pain.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Accident Prevention (Tag F0689)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to ensure a fall interve...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on facility policy review, medical record review, observation, and interview, the facility failed to ensure a fall intervention was properly maintained for 1 resident (#64) of 3 residents reviewed for falls. The findings include: Review of the Facility's Incidents/Accidents/Falls Policy, undated, revealed .All falls will have a site investigation .to define the root cause of the fall. This will help provide information to enable staff to roll out interventions to prevent another similar occurrence . Medical record review revealed Resident #64 was admitted to the facility on [DATE] with diagnoses including Parkinson's Disease, End Stage Renal Disease, Dependence on Renal Dialysis, History of Falling, Hypertension, Chronic Respiratory Failure, and Abnormalities of Gait and Mobility. Medical record review of the facility's fall investigation dated 6/11/19 revealed .resident observed to be laying in floor next to the bed .Immediate action taken .low bed with mats . Medical record review of the Comprehensive Care Plan dated 6/11/19 revealed .bed in low position with mats at bedside . Observation on 11/4/19 at 8:20 AM, in resident's room, revealed Resident #64 lying in bed with the safety mat rolled up, lying in the floor, at the head of the bed. Observation on 11/5/19 at 8:27 AM, in resident's room, revealed the resident's safety mat was rolled up, lying in the floor, at the head of the bed. Interview with the Director of Nursing on 11/5/19 at 8:45 AM, in the resident's room, confirmed the safety mat should be extended at the resident's beside for the resident's safety.
CONCERN (F)

Potential for Harm - no one hurt, but risky conditions existed

Food Safety (Tag F0812)

Could have caused harm · This affected most or all residents

Based on facility policies review, observation, and interview, the facility failed to maintain a sanitary kitchen in 1 of 1 walk in freezer observed, and failed to maintain resident foods in a sanitar...

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Based on facility policies review, observation, and interview, the facility failed to maintain a sanitary kitchen in 1 of 1 walk in freezer observed, and failed to maintain resident foods in a sanitary manner in 1 of 2 nourishment rooms observed, potentially affecting 88 of 88 residents. The findings include: Review of the facility policy, Cold Storage Areas, dated 3/26/12 revealed .store cold food under safe and sanitary conditions .Date, label and properly secure all products . Review of the facility policy, Food Brought into Facility, dated 12/6/16 revealed .while maintaining the safety and sanitation requirements .set forth by local, federal and state regulations .Outside foods requiring storage .must be dated, labeled and stored per facility and state guidelines . Observation and interview with the head cook on 11/3/19 at 9:56 AM, in the kitchen main walk in freezer revealed: A). 1 box of 46 - 3.6 ounce frozen breaded fish fillets, approximately ¾ full, undated, open to air, and available for resident consumption. B). 1 box of 69 - 3.5 ounce frozen hamburger patties, approximately ½ full, undated, open to air, and available for resident consumption. C). 1 box of 159 frozen sausage links, approximately 1/3 full, undated, open to air, and available for resident consumption. Continued interview with the Certified Dietary Manager (CDM) in the CDM's office, on 11/4/19 at 8:20 AM, confirmed it is her expectation .when food is opened it is to be dated, labeled and sealed .we have zip lock baggies .to seal unused foods . Observation and interview with the CDM on 11/4/19 at 1:22 PM, in the Station 2 Nourishment Room revealed: A). 1 - half gallon container of strawberry and vanilla ice cream that was ½ full, opened, unlabeled, and undated in the freezer. B). 1 - pint container of vanilla ice cream that was ¾ full, opened, unlabeled, and undated in the freezer. Continued interview with the CDM on 11/4/19 at 1:22 PM, in the Station 2 Nourishment Room , confirmed the unlabeled and undated ice creams were brought in from the outside.
Nov 2018 3 deficiencies
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Respiratory Care (Tag F0695)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to obtain a physician's order for the use of a C...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on medical record review, observation, and interview, the facility failed to obtain a physician's order for the use of a Continuous Positive Airway Pressure (CPAP) machine (a continuous pressure machine to improve oxygen delivery in residents with sleep apnea) for 1 resident (#94) of 23 residents reviewed for respiratory treatments of 25 residents sampled. The findings include: Medical record review revealed Resident #94 was admitted to the facility on [DATE] with diagnoses including Morbid Obesity, Chronic Kidney Disease, Chronic Obstructive Pulmonary Disease, Hypertension, and Sleep Apnea. Medical record review of the Physician's Recapitulation Orders dated 10/22/18 revealed .02 [oxygen] at 2L[liters] to maintain sats [oxygen saturation] over 90% [percent] . Continued review revealed no documentation of a physician's order for the use of a CPAP device. Medical record review of the admission Minimum Data Set (MDS) dated [DATE] revealed the resident's health conditions included shortness of breath while lying, sitting, and on exertion. Continued review revealed the resident's respiratory treatments included the use of a CPAP machine. Observation of Resident #94 on 11/5/18 at 10:15 AM, in the resident's room, revealed a CPAP machine was located in the open top drawer of the resident's bedside table. Interview with the Director of Nursing (DON) on 11/7/18 at 8:23 AM, in the DON's office, confirmed the facility failed to obtain a physician's order for the use of a CPAP machine for Resident #94.
CONCERN (D)

Potential for Harm - no one hurt, but risky conditions existed

Infection Control (Tag F0880)

Could have caused harm · This affected 1 resident

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of manufacturer's recommendations, medical record review, observation, and interview, the facility failed to ens...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on review of manufacturer's recommendations, medical record review, observation, and interview, the facility failed to ensure a Continuous Positive Airway Pressure (CPAP) device (a continuous pressure machine to improve oxygen delivery in residents with sleep apnea) was cleaned for 1 resident (#94) of 23 residents reviewed for the use of respiratory equipment of 25 sampled residents. The findings include: Review of the CPAP manufacturer's user guide, undated, reveals .clean the device weekly .wash the water tub and air tubing in warm water using mild detergent .rinse and allow to dry .wipe with a dry cloth .Facemask cleaning .daily-after each use-disassemble the mask components .hand wash mask .use soft bristle brush to clean the vent .rinse with drinking quality water and allow to air dry .weekly-hand wash the headgear and soft sleeves . Medical record review revealed Resident #94 was admitted to the facility on [DATE] with diagnoses including Morbid Obesity, Chronic Kidney Disease, Chronic Obstructive Pulmonary Disease, Hypertension, and Sleep Apnea. Medical record review of the admission Minimum Data Set (MDS) dated [DATE] revealed the resident's health conditions included shortness of breath while lying, sitting, and on exertion. Continued review revealed the resident's respiratory treatments included the use of a CPAP machine. Observation of Resident #94 on 11/5/18 at 10:15 AM, in the resident's room, revealed a CPAP machine with the tubing connected to the facemask and headgear located in the open top drawer of the resident's bedside table. Interview with Licensed Practical Nurse #1 on 11/7/18 at 8:21 AM, at the 200 hallway nurse's station, confirmed .nursing don't document any type of cleaning of the machine that I am aware of . Interview with the Director of Nursing (DON) on 11/7/18 at 2:04 PM, in the DON's office, confirmed the facility failed to clean and sanitize the CPAP per the manufacturer's guidelines.
CONCERN (E)

Potential for Harm - no one hurt, but risky conditions existed

Quality of Care (Tag F0684)

Could have caused harm · This affected multiple residents

**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Medical record review of Resident #49's Plan of Care dated 7/27/18 revealed .Goal .Resident will have a regular bowel eliminatio...

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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Medical record review of Resident #49's Plan of Care dated 7/27/18 revealed .Goal .Resident will have a regular bowel elimination pattern as evidenced by soft/formed bowel movements at least once every three days . Medical record review of the resident's BM Report dated 9/2018, revealed the resident did not have a BM from 9/12/18 to 9/18/18 (7 days). Continued review of the BM Report dated 10/2018, revealed the resident did not have a BM from 10/4/18 to 10/10/18 (7 days). Medical record review of Resident #49's MAR for 9/2018 and 10/2018 revealed no documentation the resident received a laxative or an enema. Telephone interview with Resident #49's physician on 11/7/18 at 12:50 PM, confirmed he would have expected the facility to implement the physician's standing order for acute constipation for Resident #49. Interview with the DON on 11/7/18 at 1:03 PM, in the conference room, confirmed the facility failed to follow a physician's order for Resident #49. Based on review of the physician's standing orders, medical record review, and interview, the facility failed to implement a bowel protocol for 2 residents (#30 and #49) of 3 residents reviewed for constipation of 25 sampled residents. The findings include: Review of a Physician's Standing Orders, undated, revealed .MEDICATION PROTOCOL .5. Acute Constipation: Check for hard stool, remove if present. LOC [laxative of choice] .or soapsuds enema if no BM [bowel movement] > [greater than] 3 days. 6. Chronic Constipation: Check for hard stool; remove if present. Colace 100 mg [milligrams] po [by mouth] bid [twice a day] . Medical record review revealed Resident #30 was admitted to the facility on [DATE] with diagnoses including Hemiplegia, Cerebral Infarction, and Drug Induced Constipation. Medical record review of the resident's Plan of Care dated 8/30/18 revealed .has an alteration in elimination due to bowel incontinence .Goal .resident will have a regular bowel movements at least once every three days . Medical record review of the resident's BM report dated 9/2018, revealed the resident did not have a BM from 9/21/18 to 9/24/18 (4 days). Medical record review of Resident #30's medication administration record (MAR) dated 9/2018, revealed no documentation the resident received a laxative or an enema. Interview with the Director of Nursing (DON) on 11/7/18 at 1:12 PM, in the DON's office, confirmed the facility failed to follow a physician's order for Resident #30.
Understanding Severity Codes (click to expand)
Life-Threatening (Immediate Jeopardy)
J - Isolated K - Pattern L - Widespread
Actual Harm
G - Isolated H - Pattern I - Widespread
Potential for Harm
D - Isolated E - Pattern F - Widespread
No Harm (Minor)
A - Isolated B - Pattern C - Widespread

Questions to Ask on Your Visit

  • "Can I speak with families of current residents?"
  • "What's your RN coverage like on weekends and overnight?"

Our Honest Assessment

Strengths
  • • Grade B+ (80/100). Above average facility, better than most options in Tennessee.
  • • No major safety red flags. No abuse findings, life-threatening violations, or SFF status.
  • • No fines on record. Clean compliance history, better than most Tennessee facilities.
  • • 32% turnover. Below Tennessee's 48% average. Good staff retention means consistent care.
Concerns
  • • No significant concerns identified. This facility shows no red flags across CMS ratings, staff turnover, or federal penalties.
Bottom line: Generally positive indicators. Standard due diligence and a personal visit recommended.

About This Facility

What is Lakebridge, A Waters Community, Llc's CMS Rating?

CMS assigns LAKEBRIDGE, A WATERS COMMUNITY, LLC an overall rating of 4 out of 5 stars, which is considered above average nationally. Within Tennessee, this rating places the facility higher than 99% of the state's 100 nursing homes. This rating reflects solid performance across the metrics CMS uses to evaluate nursing home quality.

How is Lakebridge, A Waters Community, Llc Staffed?

CMS rates LAKEBRIDGE, A WATERS COMMUNITY, LLC's staffing level at 2 out of 5 stars, which is below average compared to other nursing homes. Staff turnover is 32%, compared to the Tennessee average of 46%. This relatively stable workforce can support continuity of care.

What Have Inspectors Found at Lakebridge, A Waters Community, Llc?

State health inspectors documented 7 deficiencies at LAKEBRIDGE, A WATERS COMMUNITY, LLC during 2018 to 2023. These included: 7 with potential for harm.

Who Owns and Operates Lakebridge, A Waters Community, Llc?

LAKEBRIDGE, A WATERS COMMUNITY, LLC is owned by a for-profit company. For-profit facilities operate as businesses with obligations to shareholders or private owners. The facility is operated by INFINITY HEALTHCARE CONSULTING, a chain that manages multiple nursing homes. With 109 certified beds and approximately 102 residents (about 94% occupancy), it is a mid-sized facility located in JOHNSON CITY, Tennessee.

How Does Lakebridge, A Waters Community, Llc Compare to Other Tennessee Nursing Homes?

Compared to the 100 nursing homes in Tennessee, LAKEBRIDGE, A WATERS COMMUNITY, LLC's overall rating (4 stars) is above the state average of 2.8, staff turnover (32%) is significantly lower than the state average of 46%, and health inspection rating (4 stars) is above the national benchmark.

What Should Families Ask When Visiting Lakebridge, A Waters Community, Llc?

Based on this facility's data, families visiting should ask: "Can you walk me through typical staffing levels on day, evening, and night shifts?" "Can I visit during a mealtime to observe dining assistance and food quality?" "How do you handle medical emergencies, and what is your hospital transfer rate?" "Can I speak with family members of current residents about their experience?" These questions are particularly relevant given the below-average staffing rating.

Is Lakebridge, A Waters Community, Llc Safe?

Based on CMS inspection data, LAKEBRIDGE, A WATERS COMMUNITY, LLC has a clean safety record: no substantiated abuse findings (meaning no confirmed cases of resident harm), no Immediate Jeopardy citations (the most serious violation level indicating risk of serious injury or death), and is not on the Special Focus Facility watch list (a federal program monitoring the lowest-performing 1% of nursing homes). The facility has a 4-star overall rating and ranks #1 of 100 nursing homes in Tennessee. While no facility is perfect, families should still ask about staff-to-resident ratios and recent inspection results during their visit.

Do Nurses at Lakebridge, A Waters Community, Llc Stick Around?

LAKEBRIDGE, A WATERS COMMUNITY, LLC has a staff turnover rate of 32%, which is about average for Tennessee nursing homes (state average: 46%). Moderate turnover is common in nursing homes, but families should still ask about staff tenure and how the facility maintains care continuity when employees leave.

Was Lakebridge, A Waters Community, Llc Ever Fined?

LAKEBRIDGE, A WATERS COMMUNITY, LLC has no federal fines on record. CMS issues fines when nursing homes fail to meet care standards or don't correct problems found during inspections. The absence of fines suggests the facility has either maintained compliance or corrected any issues before penalties were assessed. This is a positive indicator, though families should still review recent inspection reports for the full picture.

Is Lakebridge, A Waters Community, Llc on Any Federal Watch List?

LAKEBRIDGE, A WATERS COMMUNITY, LLC is not on any federal watch list. The most significant is the Special Focus Facility (SFF) program, which identifies the bottom 1% of nursing homes nationally based on persistent, serious quality problems. Not being on this list means the facility has avoided the pattern of deficiencies that triggers enhanced federal oversight. This is a positive indicator, though families should still review the facility's inspection history directly.