CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Free from Abuse/Neglect
(Tag F0600)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, facility investigation forms, medical record review, and interview, the facility failed to ensure reside...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, facility investigation forms, medical record review, and interview, the facility failed to ensure residents' right to be free from abuse for 4 of 20 (Resident #20, #24, #40, and #307) sampled residents reviewed for abuse. The facility's failure to ensure residents' right to be free from abuse resulted in Immediate Jeopardy (IJ) when on 7/20/2023, Resident #307 who's a severely cognitively impaired resident was observed in the Day Room rubbing the exposed breast of Resident #24, on 7/21/2022, when Resident #24 who's a moderately cognitively impaired resident was observed in the Day Room with her hand in the front of Resident #307's pants where other residents were present, and on 8/27/2023, when Residents #307 and #24 were observed with their hands in each other's pants with this incident captured on camera. The facility failed to place either resident on one-on-one monitoring, or document increased monitoring of the residents to ensure no other incidents occurred between the residents, and to ensure other residents were protected from sexual abuse.
On 10/25/2023 and 10/30/2023, documentation revealed Resident #40, a severely cognitively impaired resident, was inappropriately touching female staff members. The facility failed to implement interventions for Resident #40 to prevent sexual abuse of residents, after the incidents with staff. On 11/1/2023, Resident #40 was observed in Resident #20's room on 2 different occasions, once at 9:45 AM and again an unknown time, once with his hand under the blanket covering Resident #20 and the other time with Resident #20's covers thrown back. Resident #20 was assessed by facility staff to be moderately cognitively impaired.
Immediate Jeopardy is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident.
The Executive Director, the Director of Nursing (DON), and the Director of Nurse Consultant were notified of the Immediate Jeopardy (IJ) for F-600 on 12/19/2023 at 3:48 PM, in the Conference Room. The facility was cited Immediate Jeopardy at F-600.
The facility was cited at F-600 at a scope and severity of J, which is Substandard Quality of Care.
An Extended Survey was conducted from 12/20/2023 through 12/22/2023.
An acceptable Removal Plan, which removed the immediacy of the Jeopardy was received on 12/27/2023 at 11:44 AM, and was validated onsite by the surveyors through medical record review, assessment review, review of education records, observation, and staff interviews.
The IJ began on 7/20/2023 through 12/27/2023. The IJ was removed on 12/28/2023.
Noncompliance at F-600 continues at a scope and severity of D for monitoring the effectiveness of the corrective action.
The facility is required to submit a Plan of Correction.
The findings included:
1. Review of the facility policy titled Resident Rights, dated 1/2014, revealed .Resident Rights are not just philosophical, moral, or ethical principles that should guide nursing facility staff in their interactions with Residents. Resident Rights are .rights .that must be afforded a Resident during his/her stay in this facility .The resident has the right to be free from verbal, sexual, physical, and mental abuse .The facility must have evidence that all alleged violations are thoroughly investigated, and must prevent further potential abuse while the investigation is in progress .The results of all investigations must be reported to .officials in accordance with State law (Including to the State survey and certification agency) within 5 working days of the incident .
Review of the facility policy titled, Consensual Sexual Contact of Residents, dated 9/2022, revealed .It is the policy of this facility to respect the right of residents to express themselves sexually, as long as it does not violate the rights of other residents. This policy applies to individuals who exhibit intact cognitive decision-making capacity .social services staff will educate the resident about any disease processes and the residents' rights .Residents with decisional capacity have the right to seek out and engage in consensual intimacy and/or sexual expression .The physician, as well as Mental Health Services Provider, will be notified regarding all residents that desire to participate in sexual activity for a clinical and cognitive evaluation to determine intact cognitive decision-making capacity and capacity to give consent .The decision to conduct a cognitive re-assessment will be made by the interdisciplinary team and based upon noticing a change in a resident's behavior or demeanor .Care Plan meetings with the interdisciplinary team shall be scheduled as soon as possible for initial notification of the social services staff .The interdisciplinary team shall conduct a review of situations and accounts of sexual expression among or between residents .to determine a solution that best meets the needs of and protects those involved .Outcomes of the Interdisciplinary team review will be shared with the residents involved and documented in the plan of care .Residents who express the desire to be sexually active will receive education on the definition of abuse, sexual assault, and who to contact to report any issues .The facility shall provide initial staff orientation and ongoing staff training regarding abuse, intimacy and/or sexual expression as well as sensitivity awareness about residents' sexual rights and staff documenting and reporting responsibilities .The facility shall obtain consultation regarding intimacy and/or sexual expression in cases that are deemed complex or controversial .
Review of the facility's policy titled Abuse Protocol-Tennessee Facilities, dated 12/2022, revealed .Each resident has the right to be free from abuse .Residents must not be subject to abuse by anyone, including, but not limited to .facility staff, other residents .Abuse Coordinator .The Abuse Coordinator in the facility is the Administrator/Executive Director .Sexual Abuse .is non-consensual sexual contact of any type with a resident. Residents that want to engage in sexual activity are to be evaluated for the capacity to consent .The facility must .Provide a safe environment and protect resident from .Resident to Resident Abuse of any type .Prohibit and prevent verbal, mental, sexual, or physical abuse .PREVENTION .The facility will consider utilization of the following for prevention of abuse .Train staff In appropriate interventions .Observe resident behavior .Observation of resident for any sudden or unexplained change in behavior or attitude .Respond to all allegations or questions about abuse from a resident, family member, employee or visitor taking all comments seriously .Take appropriate action when any type of abuse is suspected .Identify areas of the physical environment that may make abuse or neglect more likely to occur, such as a secluded area for resident care .Assess resident characteristics or needs that might lead to conflict or abuse/neglect, such as residents with history of abusive or aggressive behaviors .inappropriate sexual behavior .Develop appropriate plans of care for residents with these characteristics .IDENTIFICATION .The facility will consider and train staff on identifying factors indicating possible abuse .INVESTIGATION .Initiate an immediate Investigation into the Allegation of Abuse, neglect, or exploitation .Interview the resident involved in the allegation if possible and document all responses. If the resident is cognitively impaired, interview the resident several times to compare responses .Interview the resident's family, responsible party, or the individual involved in the resident's care to identify any information they may have related to the allegation .Interview staff members that were on duty during time of the allegation to identify any concerns or unusual actions by the accused .All interviews should be written by the person being interviewed if possible, on the Witness Explanation of Incident Form AD-29A [Witness Explanation of Incident Form] .and signed and dated .Review the resident's medical record for any changes in condition .A summary of the investigation will be documented on form AD-29 [Resident Abuse Investigation Report] to include whether or not the allegation of Abuse is substantiated or unsubstantiated and any corrective action necessary .PROTECTION .The facility will respond immediately to any allegations of abuse, neglect or exploitation of a resident to protect the alleged victim as well as other residents while also protecting the integrity of the investigation .The assigned nurse will examine the alleged victim for any sign of injury, including a physical examination or psychosocial assessment if needed. The attending physician and behavioral health services will be notified to also assess the alleged victim as necessary .Increased supervision of the alleged victim and residents .REPORTING AND RESPONSE .Staff will need to stay with the residents to ensure they are safe and protected from further incident .The Nurse in charge will complete an Incident Report .The Abuse Coordinator will take immediate action when notified of an Allegation of Abuse .The allegation is reported to the following agencies .State Licensing Agency .District Long-Term Care Ombudsman .Police Department .Adult Protective Services .Once the investigation is complete and the allegation is determined to be substantiated or unsubstantiated, the Abuse Coordinator will review all documentation and determine the root cause of the incident. Summarizing all findings and any corrective actions needed on form AD-29 .Define how care and services will be changed and /or improved to protect residents .Update resident care plan as appropriate based on any needs or preferences as a result of the allegation .Determine any additional training for staff on any changes made .Determine any system changes necessary and revise policies and procedures accordingly .The Abuse Coordinator will review any changes with systems to the QAPI [Quality Assurance Performance Improvement] Committee and evaluate for effectiveness .
Review of a blank Form AD-29 titled, Resident Abuse Investigation Report, revealed .Completed form is to be filed with the Accident/Incident reports and a copy provided to the Administrator [Executive Director] within 24 hours of the incident. The form included a way to thoroughly document the investigation of an allegation of abuse.
Review of a blank Form AF-29A titled, Witness Explanation of Incident, revealed .Resident involved .Clearly document, in your own words, your involvement related to the incident. If the incident was not observed by you, or you were not involved in the incident, explain your knowledge of the incident .Include dates, times and exact quotes if available in explanation .
2. Medical record review and interview revealed 3 sexual abuse incidents occurred between Residents #307 and #24 on 7/20/2023, 7/21/2023, and 8/27/2023. On 7/20/2023, Resident #307 (severely cognitively impaired) was observed in the Day Room rubbing the exposed breast of Resident #24 (who's moderately cognitively impaired). On 7/21/2022, Resident #24 was observed in the Day Room with her hand in the front of Resident #307's pants. On 8/27/2023, Residents #307 and #24 had their hands in each other's pants.
(a). Review of the closed medical record revealed Resident #307 was admitted to the facility on [DATE], with diagnoses of Aphasia, Traumatic Brain Injury, Schizoaffective Disorder, Bipolar Disorder, Epilepsy, Dementia, Anxiety Disorder, and Extrapyramidal and Movement Disorder.
Review of the referral packet sent to the facility prior to Resident #307's admission revealed a Medication Review Report dated 12/15/2022, .Medroxyprogesterone Acetate [a medication that when administered in males it lowers testosterone levels, lowering sexual drive without causing feminization] .give 2.5 mg [milligrams] by mouth one time a day related to BIPOLAR DISORDER .
Review of the PHYSICIAN ORDERS, dated 12/29/2022, revealed .Medroxyprogesterone .2.5 mg .one time daily .Bipolar Disorder .
Review of the (Named Clinic) Nurse Practitioner (NP) Progress Note dated 2/23/2023, revealed .History of Present Illness .MEDROXYPROGESTERONE, PRESUMABLY FOR SOME TYPE OF IMPULSE CONTROL ISSUES .POTENTIALLY BEING USED APPARENTLY FOR POSSIBLE SEXUAL ACTING OUT IN THE PAST .
Review of the BIMS assessment dated [DATE], revealed Resident #307 scored a BIMS of 02, which indicated he was severely cognitively impaired.
Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #307 scored a 04 on his Brief Interview for Mental Status (BIMS) assessment, which indicated he was severely cognitively impaired, exhibited no behaviors, and was dependent on staff for locomotion on and off the unit.
Review of the PSYCHIATRIC PROGRESS NOTE, dated 7/7/2023, revealed .KNOWLEDGE .POOR .JUDGEMENT .POOR .ORIENTATION .PARTIALLY .Self [oriented to self only] .ABNORMAL .
Review of the PSYCHIATRIC PROGRESS NOTE, dated 7/17/2023, revealed .KNOWLEDGE .POOR .JUDGEMENT .POOR .MOOD/AFFECT .LABILE .ATTENTION/CONCENTRATION .IMPAIRED .
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 7/21/2023 (for an incident that occurred on 7/20/2023), revealed .Resident [Resident #307] observed rubbing a female residents' [resident's] breast [resident #24]. Stated she asked him to. Separated resident from female resident and resident was to be under observation . There was no documentation in the medical record the facility developed a care plan and implemented a plan to monitor Resident #307's and resident #24's sexual behaviors in accordance with the facility policy.
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 7/21/2023, revealed .Resident was seen by Psych today and was prescribed medroxyprogesterone 5mg everyday [every day] for sexual behavior towards others .
Review of the PSYCHIATRIC PROGRESS NOTE, dated 7/21/2023, revealed .Patient examined to follow up secondary to recent sexual disinhibitions . Exhibits remote and recent impairment .Will redirect based on neuropsychiatric features, as sexual disinhibitions appear to be increasing .MEDICATION . Medroxyprogesterone .Increase 5 mg q [every] day sexual disinhibitions .
Review of the medical record revealed Resident #307 was not assessed by facility staff to have the capacity to give consent to participate in sexual relations with Resident #24, there was no documentation that he was educated on disease processes by Social Services staff, and there was no documentation that consults were performed by the Medical Director and Mental Health Services Provider to determine if Resident #307 had the capacity to give consent to consensual sex per the facility's policy.
Review of the PHYSICIAN ORDERS, dated 7/21/2023, revealed .Medroxyprogesterone .5 mg . One time daily .for sexual disinhibitions .
There was no documentation in Resident #307's medical record of the 7/21/2023 incident where Resident #24 hand her hands down in the front of Resident #307's pants.
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 7/24/2023, revealed .Sw [Social Worker] notified by staff of sexual encounter resident has had with a female resident. Nursing staff reported to sw this occurred in the day room just off the nurse's station. Mental health services are seeing him and NP with psych services visited resident Friday morning and therapist will be here this week to meet with him to explore this further since his BIMS is a low score. There have been no noted encounters since 7/21/23 .
Review of the facility investigation dated 7/24/2023, revealed a typed statement from the Executive Director, progress notes for Resident #307 dated 7/14/2023 through 7/25/2023, a Psychiatric Progress Note for Resident #307 dated 7/28/2023, and a Psychiatric Progress Note for Resident #24 dated 7/28/2023. There was not a Form AD-29, no witness statements, no resident assessments, and no resident interviews included in the facility investigation.
Review of the Executive Director's typed statement dated 7/24/2023, revealed . [Named Resident #307 was admitted to our facility on 12/29/2022 .has a BIMS of 2 . [Named Resident #24] was admitted to our facility on 5/17/2022 .has a BIMS of 12 .On 7/21/2023, [Named Resident #307] was observed rubbing [Named Resident #24] breast in the day room, which he stated that [Named Resident #24] asked him to rub her breast. [Named Resident #307] was removed from the day room and was referred to psych for behaviors. His behavior is being monitored by staff .On 7/24/2023, [Named Resident #24] was observed by staff with her hand down [Named Resident #307] pants while they were in the day room. [Named Resident #24] was taken to her room and separated from [Named Resident #307]. I spoke with [Named Resident #24] today and explained to her the consequences that potentially could occur if we allowed this behavior to continue. I explained to her that the other resident involved does not have the mental capacity to consent to inappropriate contact. I explained that if the male resident started to make his way over to her that she is to notify staff. It is confirmed that this behavior has only taken place in the day room and not behind closed doors. Neither resident has made attempts to enter one another's room . [Named Resident #24] demonstrated verbal understanding of the situation . There was no documentation in the medical record the facility developed a care plan and implemented a plan to monitor Resident #307's and Resident #24's sexual behaviors in accordance with the facility policy.
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 7/25/2023, revealed .Resident has been receiving medroxyprogestrone [medroxyprogesterone] for 4 days for having sexual behaviors with [Named Resident#24]. Tolerated well with no s/s [signs or symptoms] of adverse reactions noted. Resident has not had and [any further] sexual behaviors or interaction with resident [Named Resident #24]. There was no documentation the facility developed and implemented a care plan to monitor Resident #307 for these behaviors.
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 7/25/2023, revealed .Sw [Social Worker] visited resident and he agreed to participate in BIMS assessment and scored a 5. He was in good spirits and sw asked if he recalled the events from last week and he initially reflected a puzzled expression, but soon after gasped, smiled and said, oh yeah. Sw attempted to explore this to determine what he was recalling, and he smiled and said, I don't need to tell all of it. Sw asked if he feels uncomfortable about anything, and he said no and sw asked if he feels safe in this facility and he smiled and said yes. Sw will continue to visit and observe for signs of maladaptive behavior.
Review of the Care Plan for Resident #307 with a revision date of 7/26/2023, revealed .Behavior-I am at risk and I have an active behavior Problem: Sexually inappropriate . The Care Plan did not reflect Resident #307 received Medroxyprogesterone daily since admission for sexual acting out that was documented 2/2/2023, or the sexually inappropriate behaviors that occurred between Resident #307 and #24 on 7/20/2023, 7/21/2023, and 8/27/2023, or the intervention to monitor Resident #307 more closely or to keep Resident #307 and #24 separated.
Review of the PSYCHIATRIC PROGRESS NOTE, dated 7/28/2023, revealed .Pt [Resident #307] denies any relationship with resident [Resident #24]. Pt unable to comprehend questions .appears to be unaffected by incident .
Review of the annual MDS dated [DATE], revealed Resident #307 scored a 9 on his BIMS assessment, which indicated he was moderately cognitively impaired, exhibited no behaviors, and required staff supervision with setup help only for locomotion on and off of the unit.
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 8/27/2032 at 2:31 PM, revealed .Resident [Resident #307] at nurses station in w/c [wheelchair]. All of a sudden resident began speaking loud to writer and another nurse seated at nurses station. Yelling with garbled speech about state troopers, FBI [Federal Bureau of Investigation], and that someone had taken his w/c this morning. Started speaking really loud, became very angry, stood up and started walking toward other nurse with fist balled up. Other nurse stood up, started speaking to resident in a really calm, low-toned voice trying to convince resident to not hit her. Nurse placed her hands over resident's hands and asked him to please calm down several times. Resident appeared to calm down after that. Writer and other nurse persuaded resident to sit back down in w/c. other nurse on the phone notifying family and resident began speaking really loudly again and stating that he didn't do what nurse was notifying family of. Family member could hear resident yelling while nurse was on the phone. Resident calmed down after family came to visit. In hallway in w/c talking to other residents .
Review of the 24 HOURS SHIFT REPORT, (for a behavior that occurred on 8/27/2023) dated 8/28/2023, revealed . [Named Resident #307] Behaviors today-Family made aware- [Named Executive Director who was Resident #307's nephew] Inappropriate behavior in common area [Day Room] w [with]/female resident [Resident #24] . There was no documentation of the time this incident occurred.
Record review revealed there was no documentation in Resident #307's medical record that the sexually inappropriate incident occurred on 8/27/2023. The camera footage for the incident was not saved, and there was no documentation that an investigation was completed. Staff interviews revealed the third incident that occurred between Resident #307 and #24 in the Day Room on 8/27/2023 and was caught on camera. Further interviews revealed that each resident had their hand in the other resident's pants and the Executive Director showed the footage to staff on 8/28/2023.
Review of the Time Detail Report, dated 8/27/2023, revealed CNA #3, CNA #8, Licensed Practical Nurse (LPN) #4, and LPN #8 all worked the day the third sexually inappropriate incident was alleged to occur between Resident #24 and #307.
Review of the 24 HOURS SHIFT REPORT, dated 8/28/2023, revealed . [Named Resident #307] Going to [Named Geri-psych hospital] tomorrow . There was no documentation the resident's behaviors were monitored prior to being sent out to the psychiatric hospital.
Review of the Census Activity Report for Resident #307 revealed he was discharged from the facility on 8/30/2023.
Review of the [Named Psychiatric Hospital] admission Record for Resident #307 dated 8/30/2023, .MEDROXYPROGESTERONE .5 MG ORAL TABLET 1 Tablet Daily .Sexually inappropriate/Hypersexual .
(b). Review of the medical record revealed Resident #24 was admitted on [DATE], with diagnoses of Cerebral Infarction, Heart Failure, Hypertension, Hemiplegia, and Aphasia.
Review of the Care Plan with a revision date of 3/1/2023, revealed .I [Resident #24] have cognitive loss due to confusion and forgetfulness. I have dementia with behaviors .
Review of the quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #24 scored a 12 on the Brief Interview for Mental Status (BIMS) assessment, which indicated she was moderately cognitively impaired, exhibited no behaviors, required staff assistance for all activities of daily living (ADLs), and was always incontinent of bowel and bladder.
Review of the PSYCIATRIC PROGRESS NOTE, dated 7/14/2023, revealed Resident #24 exhibited fair insight and judgement and low decision making skills.
There was no documentation in Resident #24's medical record of the 7/20/2023 incident where Resident #307 was rubbing Resident #24's exposed breast.
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 7/22/2023, revealed .LATE ENTRY FOR 07/21/2023 17:25 [5:25 PM] .Resident [Resident #24] observed putting her hand down in another residents [resident's] pants [Resident #307's pants]. When asked what she was doing, Resident stated, working it Resident was taken to her room to separate her from the other male resident [Resident #307].
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 7/24/2023, revealed .Sw [Social Worker] notified by staff of sexual encounter resident [Resident #24] has had with a male resident [Resident #307]. Nursing staff reported to sw this occurred in the day room just off the nurse's station. Mental health services are seeing her and therapist will be here this week to meet with her to explore this .She is not reporting any concerns related to this event. There have been no noted encounters since 7/21/2023 .
Review of Resident #24's medical record revealed an incident report was not completed following the incident of inappropriate sexual contact and Resident #24 was not evaluated by psych services until 7/28/2023, which was 8 days following the sexually inappropriate incident on 7/20/2023.
Review of the Care Plan with a revision date of 7/24/2023, revealed .I [Resident #24] have an active behavior problem: Sexually inappropriate aeb [as evidenced by] asking male resident to touch her breast and attempting to touch male resident inappropriately . The Care Plan did not include interventions to monitor Resident #24 more closely or to keep Resident #24 and #307 separated.
Review of the medical record revealed Resident #24 was not assessed by facility staff to have the capacity to give consent to participate in sexual relations with Resident #307, there was no documentation that she was educated on disease processes by Social Services staff, and there was no documentation that consults were performed by the Medical Director and Mental Health Services Provider to determine if Resident #24 had the capacity to give consent to consensual sex per the facility's policy.
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 7/25/2023 revealed, Sw visited resident [Resident #24] .she agreed to participate in BIMS assessment and scored a 13 . The Resident's BIMS score of 13 indicated the Resident was cognitively intact.
Review of the PSYCIATRIC PROGRESS NOTE, dated 7/28/2023, revealed .Pt [patient] [Resident #24] denies relationship with resident [ Resident #307] .didn't express any distress .didn't recall any touching or being touched . KNOWLEDGE .POOR .JUDGEMENT/INSIGHT .FAIR .DECISION MAKING SKILLS/RISK .LOW .
Review of the quarterly MDS dated [DATE], revealed Resident #24 scored a 13 on the BIMS assessment, which indicated she was cognitively intact, exhibited no behaviors, required staff assistance for all ADLs, and was always incontinent of bowel and bladder.
Review of the Social .Behavioral Health Review, dated 7/31/2023, revealed .Behavior Change .Noted recently with inappropriate sexual behavior toward another resident in a public area .There have been no noted psych med changes since May of this year [2023] .Was a new medication started or medication dosage changed . [box checked] No . Was a new non-medication intervention started . [box checked] No .
Review of the PSYCHIATRIC PROGRESS NOTE, dated 8/4/2023, revealed .reported w/potential sexual disinhibitions. Will recommend to titrate SSRI [medication used to treat depression] and redirect based on clinical course .
Staff interviews revealed that a third incident occurred between Resident #24 and #307 in the Day Room on 8/27/2023 and was caught on camera. Interviews revealed that each resident had their hand in the other resident's pants and the Executive Director showed the footage to staff on 8/28/2023. Review of Resident #24's medical record revealed there was no documentation that the incident occurred, the camera footage was not saved, and there was no documentation that an investigation was completed.
Review of the 24 HOURS SHIFT REPORT, dated 8/28/2023, revealed . [Named Resident #24] Inappropriate behavior w/male resident Family aware of resident's behavior .
Review of the annual MDS dated [DATE], revealed Resident #24 had a BIMS score of 12, exhibited no behaviors, was dependent on staff for all ADLs, and was frequently incontinent of bladder and always incontinent of bowel.
Observation on 12/11/2023 at 1:44 PM, revealed Resident #24 reclined in a Broda (customizable wheelchair that eliminates slipping and slouching and makes transfers safe for staff and residents) chair in the Day Room in front of the television and was awake and alert. Resident #24 did not respond when spoken to.
Observation on 12/12/2023 at 7:26 AM, revealed Resident #24 sat in a Broda chair at her bedside and fed herself breakfast using her right hand. Resident #24 only nodded when spoken to and did not respond verbally.
Review of an email from the former Director of Nursing (DON) dated 12/12/2023, revealed Upon learning of the interaction between [Named Resident #307 and Resident #24], the Administrator [Executive Director] .and myself went to the nurse's station and met with nurses and CNAs [certified nursing assistants]. They were instructed to separate residents and to monitor the residents and document any behaviors noted. We also spoke with [Named Resident #307] regarding behaviors and the importance of not putting his hands on other resident. He stated his understanding.
Numerous attempts were made to call the former DON, but she did not return the calls.
There was no documentation in the medical record the facility developed a care plan and implemented a plan to monitor Resident #307's and Resident #24's sexual behaviors in accordance with the facility policy.
Review of an email signed by the Psychiatric Nurse Practitioner and dated 12/13/2023, revealed .The past occurrence of residents [Named Resident #24 and Resident #307] that took place July 2023 is suggestive of a consensual event. Both parties have medical and mental health diagnoses that can induce sexual inhibitions. Both parties yielded no psychological post event. Residents involved have the ability and capacity to refuse advances, whether sexual or physical, of other parties at a given time.
Review of a typewritten statement signed by the Assistant Director of Nursing (ADON) dated 12/13/2023, revealed .I have taken care of [Named Resident #307] and [Named Resident #24]. In my professional opinion the incident that happened on July 20th had to be consensual .
Review of an email provided from the facility's Medical Director and dated 12/13/2023, revealed .This email is to respond to a situation between two patients [Resident #24 and Resident #307] in July 2023, at [Named facility]. The first patient was [Named Resident #307], who was a very difficult patient from a medical standpoint and had to be sent to Geripsych units on more than one occasion for behaviors. he [Resident #307] was very difficult to assess because after you've been around him multiple times you understand that he comprehends what is going on around him although he's unable to articulate things correctly.[TRUNCATED]
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Report Alleged Abuse
(Tag F0609)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, job description review, medical record review, and interview, the facility failed to report allegations ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, job description review, medical record review, and interview, the facility failed to report allegations of abuse to the appropriate agencies for 4 of 20 (Residents #307, #24, #40, and #20) sampled residents reviewed for abuse. The facility's failure to report incidents of abuse to the State Survey Agency resulted in Immediate Jeopardy (IJ) when the facility failed to report allegations of sexual abuse between Resident #24 and Resident #307, and between Resident #20 and Resident #40. Incidents of abuse between Resident #307, who's severely cognitively impaired, and Resident #24, who's moderately cognitively impaired, occurred on 7/20/2023, 7/21/2023 and 8/27/2023. Resident #40, who's severely cognitively impaired, had a history of sexual behaviors towards staff on 10/25/2023 and 10/30/2023. The facility failed to implement effective interventions to prevent abuse of residents following sexual behaviors toward facility staff. On 11/1/2023, Resident #40 was observed in Resident #20's room on 2 different occasions; one incident at 9:45 AM, revealed he had his hand up under resident #20's bed covers, and again at an unknown time Resident #40 had pulled back Resident #20's bed covers and was at the Resident's bedside.
Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident.
The Executive Director, the Director of Nursing (DON), and the Director of Nurse Consultant were notified of the Immediate Jeopardy (IJ) for F-609 on 12/19/2023 at 3:48 PM, in the Conference Room. The facility was cited Immediate Jeopardy at F-609.
The facility was cited at F-609 at a scope and severity of J, which is Substandard Quality of Care.
An Extended Survey was conducted from 12/20/2023 through 12/22/2023.
An acceptable Removal Plan, which removed the immediacy of the Jeopardy was received on 12/27/2023 at 11:44 AM and was validated onsite by the surveyors though medical record review, assessment review, review of education records, observation, and staff interviews.
The IJ began on 7/20/2023 and continued through 12/27/2023. The IJ was removed on 12/28/2023.
Noncompliance at F-609 continues at a scope and severity of D for monitoring the effectiveness of the corrective action.
The facility is required to submit a Plan of Correction.
The findings include:
1. Review of the facility policy titled Resident Rights, dated 1/2014, revealed .The resident has the right to be free from verbal, sexual, physical, and mental abuse .The facility must have evidence that all alleged violations are thoroughly investigated, and must prevent further potential abuse while the investigation is in progress .The results of all investigations must be reported to .officials in accordance with State law (Including to the State survey and certification agency) within 5 working days of the incident .
Review of the facility policy titled, Consensual Sexual Contact of Residents, dated 9/2022, revealed .It is the policy of this facility to respect the right of residents to express themselves sexually, as long as it does not violate the rights of other residents. This policy applies to individuals who exhibit intact cognitive decision-making capacity .
Review of the facility's policy titled Abuse Protocol-Tennessee Facilities, dated 12/2022, revealed .Each resident has the right to be free from abuse .Residents must not be subject to abuse by anyone, including, but not limited to .facility staff, other residents .Abuse Coordinator .The Abuse Coordinator in the facility is the Administrator/Executive Director .Sexual Abuse .is non-consensual sexual contact of any type with a resident. Residents that want to engage in sexual activity are to be evaluated for the capacity to consent .The facility must .Provide a safe environment and protect resident from .Resident to Resident Abuse of any type .Prohibit and prevent verbal, mental, sexual, or physical abuse .REPORTING AND RESPONSE .Staff will need to stay with the residents to ensure they are safe and protected from further incident .The Nurse in charge will complete an Incident Report .The Abuse Coordinator will take immediate action when notified of an Allegation of Abuse .The allegation is reported to the following agencies .State Licensing Agency .District Long-Term Care Ombudsman .Police Department .Adult Protective Services .Once the investigation is complete and the allegation is determined to be substantiated or unsubstantiated, the Abuse Coordinator will review all documentation and determine the root cause of the incident .
Review of the facility's Executive Director/Chief Operating Officer JOB DESCRIPTION-FACILITY, signed 7/30/2021, revealed .Accepts 7-day/week, 24-hour/day responsibility for assisting facility in planning, developing, organizing, directing and evaluating the overall operations of the Long-Term Care facility .Assure resident safety at all times .Ensures compliance with all Federal, State, and licensure regulations and laws as measured by annual surveys and complaint visits .Review Resident complaints and grievances and make written reports of action taken .
2. On 7/20/2023, Resident #307, a severely cognitively impaired Resident, was observed in the Day Room rubbing Resident #24's exposed breast. On 7/21/2023, Resident #24, a moderately cognitively impaired resident, was observed in the Day Room with her hand down in the front part of Resident #307's pants, and other residents were present. On 8/27/2023, Residents #24 and #307 were observed in the Day Room on camera with their hands in each other's pants.
The facility failed to ensure Residents #307 and Resident #24 exhibited intact cognitive decision-making capacity to engage in a sexual relationship. The facility failed to develop and implement effective care plans to monitor the sexual behaviors of Resident #307 and Resident #24, and the facility failed to implement effective interventions to ensure all residents were free of sexual abuse.
(a). Review of the closed medical record revealed Resident #307 was admitted to the facility on [DATE], with diagnoses of Aphasia, Traumatic Brain Injury, Schizoaffective Disorder, Bipolar Disorder, Epilepsy, Dementia, Anxiety Disorder, and Extrapyramidal and Movement Disorder.
Review of the quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #307 scored a 4 on his Brief Interview for Mental Status (BIMS) assessment, which indicated he was severely cognitively impaired.
Review of the BIMS assessment dated [DATE] revealed Resident #307 scored a BIMS of 5, which indicated severe cognitive impairment.
Review of the annual MDS dated [DATE], revealed Resident #307 scored a 9 on his BIMS assessment, which indicated he was moderately cognitively impaired.
Resident #307 was discharged from the facility on 10/31/2023.
(b.) Review of medical record revealed Resident #24 was admitted on [DATE], with diagnoses of Cerebral Infarction, Heart Failure, Hypertension, Hemiplegia, and Aphasia.
Review of the Care Plan with a revision date of 3/1/2023, revealed Resident #24 had cognitive loss and dementia with behaviors.
Review of the quarterly Minimum Data Set (MDS) dated [DATE] revealed Resident #24 scored a 12 on the BIMS assessment, which indicated she was moderately cognitively impaired.
Review of the PSYCIATRIC PROGRESS NOTE, dated 7/14/2023, revealed Resident #24 exhibited fair insight and judgement and low decision making skills.
Review of the BIMS assessment conducted on 7/25/2023, revealed Resident #24 was assessed with a score of 13, which indicated she was cognitively intact.
Review of the quarterly MDS dated [DATE] revealed Resident #24 scored a 13 on the BIMS assessment, which indicated she was cognitively intact.
(c.) Review of facility records, documentation, and interviews revealed on 7/20/2023, Resident #307 was observed rubbing the exposed breast of Resident #24. The incident occurred in the Day Room. Interviews with Licensed Practical Nurse (LPN) #3 and Certified Nursing Assistant (CNA) #3 verified the incident.
Review of facility records, documentation, and interviews revealed on 7/21/2023, Resident #24 had her hand down in the front part of Resident #307's pants and when asked by LPN #3 what she was doing Resident #24 stated, Working it. Interviews with LPN #3 verified the incident.
Staff and Administrator interviews revealed that a third incident occurred between Resident #24 and Resident #307 in the Day Room on 8/27/2023 and was video recorded on camera. Interviews revealed that both Resident #307 and Resident #24 had their hand in each other's pants. The Executive Director (ED) showed the video footage to staff on 8/28/2023. Review of the medical record revealed there was no documentation that the incident occurred, and there was no documentation that an investigation was completed. The ED verified through interview he did not save the video footage of Resident #307 and Resident #24's incident.
The 24-Hour Shift Report Form dated 8/28/2023, documented Resident #307 exhibited inappropriate behaviors with a female resident in the Common Area and the ED was notified. The 24- Hour Shift Report Form dated 8/28/2023, documented Resident #24 exhibited inappropriate behaviors with a male resident and her family was aware of the incident. Interviews with CNA #3 and CAN #8 verified the incident occurred.
(d.) During a telephone interview on 12/12/2023 at 4:18 PM, LPN #3 confirmed she observed the sexually inappropriate behaviors between Resident #307 and Resident #24. LPN #3 confirmed the incident when Resident #307 was rubbing Resident #24's breast had occurred on 7/20/2023 and the incident where Resident #24 had her hand in Resident #307's pants had occurred on 7/21/2023. LPN #3 was asked did she know if Administration (ED) reported the incidents to the State and she stated, I know they didn't.
During an interview on 12/13/2023 at 8:15 AM, the ED, Clinical Nurse Specialist (CNS), and Director of Social Services presented the former Director of Nursing's (DON) statement and asked to talk to the survey team. The ED stated, We don't feel like you all have the complete picture of the situation [between Resident #24 and Resident #307] .feel like this was a case of attraction to one another . The CNS stated, .These were residents that did not wander into other rooms .it appeared more consensual to us .why we didn't report it or send them out . The CNS stated, There should have been an in-service sign in sheet for any kind of education because that is a policy .she [the former DON] was new and she was still learning. The CNS stated, I didn't feel like it was abuse [reason it was not reported]. The CNS confirmed she was familiar with the federal regulation on abuse and confirmed sexual abuse should be reported to the State Survey Agency.
During an interview on 12/14/2023 at 9:15 AM, CNA #3 confirmed she observed Resident #307 touching Resident #24's breast in the Day Room. CNA #3 confirmed she told LPN #3, who was present at the Nurses' Station at the time and stated, [Named Executive Director] was coming down the hall and we told him about it . CNA #3 reported she was aware of another incident that was caught on camera on a Sunday [8/27/2023] when they [staff] were having a potluck. CNA #3 reported that the ED called some staff in the office on the Monday following the day the incident occurred and showed them camera footage from the previous day where Residents #24 and Resident #307 exhibited sexually inappropriate behaviors in the Day Room while staff were eating lunch at the pot luck.
(e.) During an interview on 12/12/2023 at 4:43 PM, the ED confirmed the incidents of sexually inappropriate behaviors in the Day Room had occurred between Resident #307 and Resident #24. The ED confirmed the facility investigation was not thorough, witness statements were not obtained, and incident reports were not completed. The ED was asked should the incidents have been reported to the State Survey Agency. The ED stated, If I thought it needed to be reported I would have reported it then.
During an interview on 12/19/2023 at 9:11 AM, the ED was asked was he aware of the Federal Regulations and the interpretive guidelines in the regulation regarding sexual abuse. The ED stated, Yes .should be reported . The ED confirmed the facility should have followed State and Federal guidelines for an abuse allegation.
The allegations of sexual abuse that occurred on 7/20/2023, 7/21/2023, and 8/27/2023 were not reported to the State Survey Agency, the Ombudsman, or Adult Protective Services (APS).
3. On 10/25/2023 and 10/30/2023, documentation revealed Resident #40, a severely cognitively impaired resident, exhibited sexually inappropriate behaviors towards staff. The facility failed to implement effective interventions to prevent abuse of residents following sexual behaviors toward facility staff. On 11/1/2023, Resident #40 was observed in Resident #20's room on 2 different occasions, once at 9:45 and again at an unknown time, once with his hand under the Resident #20's bed covering and again the same day with Resident #20's bed covers pulled back off of her with him sitting at her bedside.
(a.) Review of the medical record revealed Resident #40 was admitted to the facility on [DATE] with diagnoses of Cerebral Infarction, Cerebrovascular Disease, Anxiety, Depression, Hypertension, and Dementia.
Review of the quarterly MDS dated [DATE], revealed Resident #40 scored a 4 on his BIMS assessment, which indicated he was severely cognitively impaired, exhibited no behaviors, and independently propelled himself in a wheelchair.
Review of the Care Plan with a revision dated 9/19/2023, revealed Resident #40 had cognitive deficits and a BIMS of 5 which indicated he was severely cognitively impaired.
Review of the facility progress notes dated 10/25/2023, and 10/30/2023, revealed Resident #40 had the behaviors of inappropriately touching staff. There was no documentation in the medical record that the facility developed a Care Plan or implemented a plan to monitor Resident #40's behaviors and to protect other residents.
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 11/1/2023, revealed .CNA and Administrator reported that resident [Resident #40] noted in another residents [resident's] [Resident #20] room with his hand under the covers. Resident was escorted back to his room by CNA.
Review of the medical record and the 24-Hour Shift Report form revealed Resident #40 continued to exhibit inappropriate behaviors with staff members and going in female resident rooms on 11/3/2023 and 11/4/2023. Documentation revealed he was verbally educated on his inappropriate behaviors. Resident #40 had severe cognitive impairment.
(b.) Review of the medical record revealed Resident #20 was admitted to the facility on [DATE] with diagnoses of Cerebral Atherosclerosis, Vascular Dementia, Diabetes, and Hypertension.
Resident #20 was a hospice patient, had contractures of both upper extremities and her right lower extremity, and was unable to communicate.
Review of the Care Plan dated 11/1/2023, revealed Resident #20 had limitations in her ability to communicate her daily care needs, was nonverbal, and had dementia.
Record review revealed on 11/1/2023, Resident #40 was observed in Resident #20's room with his hand under the covers that were on top of her. Interviews with CNA #7 verified the incident occurred. On 11/1/2023, Resident #40 was observed in Resident #20's room, sitting by the Resident's bedside and Resident #20's covers had been pulled off of her. Interviews with the Sitter verified the incident occurred.
Review of the admission MDS dated [DATE], revealed Resident #20 was rarely/never understood and could not be assessed for a BIMS score. Staff assessment revealed she was moderately impaired for daily decision-making skills.
(c.) During an interview on 1/2/2024 at 2:34 PM, CNA #11 confirmed she worked on 11/1/2023, and was not asked to write a statement. CNA #11 was asked was Resident #20 able to yell out or make verbal noise. CNA #11 stated, I've had her once and when we were turning her, she said it hurt. CNA #11 confirmed Resident #20 was not physically able to protect herself from anyone touching her.
During an interview on 1/2/2023 at 2:47 PM, the ED was asked could he definitely determine from the staff statements that Resident #40 did not touch Resident #20. The ED stated, I cannot definitely say that. The ED was asked if he had this investigation to do over again what would he do differently. The ED stated, I definitely would dig a little deeper . The ED was asked was an incident report completed following the allegation of Resident #40 in Resident #20's room with his hand under the covers and the ED stated, Probably not, I don't know. The ED confirmed he did not remember who reported the incident to him. The ED was asked did he think that was something that he should keep up with and stated, Yes, you're right. The ED was asked who he reported the incident to. The ED stated, I can't swear to it, but I think we had a call [Corporate] about it. The ED denied that he observed Resident #40 in a female resident's room at any time. The ED was asked when the Sitter who observed Resident #40 pull Resident #20's covers back when should she have been asked to write her statement. The ED stated, That day [11/1/23], the day of occurrence. The ED was asked did he talk to the Sitter on the day of the occurrence [11/1/2023] or on 12/29/2023. The ED stated, I don't know if I talked to her or not .again I should get me a book [to document in]. The ED was asked who he talked to on 12/28/2023 following the survey teams request for the investigation. The ED stated, I know we talked to the Sitter .we talked to more staff because our policy says statements from all staff, so I finished getting statements from them. The ED was asked did he follow the facility's Abuse policy for his investigation into this allegation. The ED stated, No, we didn't investigate like we should have. The ED was asked was this incident reported to the appropriate agencies per the facility policy and the Federal regulation and stated, Probably not.
Refer to F600
The following Removal Plan was validated onsite by the surveyors through record review, review of inservice education, assessments and audit review, and interviews with Administration and Staff.
This is the facility Allegation of Compliance for the Immediate Jeopardy for F609 Reporting. The facility is alleging the Immediate Jeopardy removed as of 12/27/23.
Specific Actions:
On 7/21/23 Resident #307 had an increase in medroxyprogesterone from 2.5 mg to 5 mg daily. Resident was followed by Mental Health. Mental Health saw the resident following the incident on7/21/23, 7/28/23, 8/4/23, 8/11/23, 8/5/23, and 9/21/23. There were no further changes in this medication during the rest of the residents' stay at the facility. The Resident was started on Paxil on 8/4/23 which was increased from 10 mg to 20 mg on 8/25/23.
Resident #307 was discharged from the facility on 10/31/23.
On 8/4/23 Resident #24 had an increase in Zoloft from 25 mg to 50 mg. Resident #24 is followed by Mental Health. Resident #24 was seen 7/28/23, 8/4/23, 8/25/23, and 9/8/23 following incident. In all notes the resident is described as engaging well, without agitation or distress. There have been no further changes in this medication. Resident remains stable as to her psychosocial well-being.
Staff:
The Executive Director was educated by the [NAME] President of Client Operations and Regional Client Operations Consultant on 12/19/23 on the abuse policy including interventions to prevent recurrence, investigation, and reporting. Consensual Sexual Contact was also included in the education. Education emphasized to the Executive Director reporting to the required state and federal agencies to meet the reporting regulations.
On 12/19/23 all department heads were educated by the Regional Client Operations Consultant and the [NAME] President of Client Operations on the abuse policy including protecting residents, investigations, and reporting in addition to consensual sexual contact.
The Medical Director and Mental Health Nurse Practitioner were educated on consent by the [NAME] President of Client Operations and The Director of Nurse Consulting on 12/20/23. The FNP was reeducated on 12/27/23.
All current staff received training on the abuse policy and consensual sexual contact of residents on 12/19/23 and 12/20/23. Education included how the abuse policy is to be implemented to prevent abuse and protect residents and reporting any incident to DON and Executive Director. Training was provided by the DON ADON for the nursing department, Housekeeping Supervisor for housekeeping and laundry, and the Dietary Manager for dietary staff. Department Directors were educated on 12/19/23.
Specific training for consensual sexual contact of residents:
Notify the Director of Nursing and the Social Services Director of any resident that expresses the desire to be sexually active.
Staff will redirect residents engaging in intimacy and/or sexual expression in public.
If at any time, either resident is heard or observed by staff saying no and they desire to stop, the staff will intervene as needed to protect the resident's rights and safety and will place the resident in another location until an investigation can be completed, to include notifications of the appropriate person(s).
Staff should immediately report suspected sexual abuse to immediate supervisor.
The interdisciplinary team along with the medical Director and Mental Health Practitioner will evaluate the resident to determine if criteria are met for the resident to engage in sexual activity.
The Physician and the Mental Health Practitioner will evaluate the resident clinical and cognitive status to determine intact cognitive decision-making capacity and the capacity to give consent.
The Social Services Director will provide education to those residents that express the desire to engage in sexual activity on the following:
Any disease processes.
The Resident will be educated to work with the Social Services Director on setting up a time and private area.
The Resident will be educated that if any staff member observes the resident saying no and the desire to stop, will intervene and assist the resident.
The Resident will be instructed to notify the Social Services Director if at any time, the Resident no longer desires to engage in sexual activity.
The care plan will be updated for consensual sexual contact for those residents meeting the criteria as determined by the physician and Mental Health Practitioner.
Staff will be notified by the Social Services Director as to which residents can engage in sexual activity by having a care plan meeting on the nursing unit with staff. This will be conducted when it is determined that the Resident(s) involved are consensual as deemed appropriate by the Medical Director, Mental Health Practitioner, and the Interdisciplinary Team.
An orange folder was placed at the nurse's station on 12/19/23 with a copy of the abuse policy and consensual sexual activity for residents for easy access for staff. The Social Services Director will maintain a current list of those residents deemed competent to engage in consensual activity in this orange folder for easy access for staff. (Staff were educated about the orange folder on the in-services held 12/19/23 and 12/20/23 by the DON and ADON on abuse and consensual contact).
The 24-hour report form has been updated to include those residents who have been deemed competent to engage in consensual sexual activity. This will be reviewed at the shift-to-shift report.
If at any time either resident is heard or observed by staff saying no and they desire to stop, the staff will intervene as needed to protect the resident's rights and safety and place the resident in another location until and investigation can be completed.
The Social Services Director, Director of Nursing, and Executive Director will be notified immediately.
In addition, abuse education provided includes:
When a witnessed or suspected abuse occurs, ensure that the resident is safe, then immediately report to the supervisor. The staff members are also to report to the Executive Director. The Executive Director will immediately begin an investigation into the allegation. The Executive Director will report the allegation to the required state and federal agencies as well as to the Regional Client Operations Consultant. Allegations of abuse will be submitted in a timely manner to meet initial reporting regulations. The allegation will be thoroughly investigated by the Executive Director and appropriate management team members. Upon completion of the investigation, the results will be reported to the appropriate State agencies (within 5 days). The Regional Client Operations Consultant will promptly follow up on the investigation and ensure that the policy was followed. The Regional Client Operations Consultant will ensure that the Consulting Staff are contacted immediately upon notification of any allegation of abuse so that reporting and investigating regulations will be met and conducted timely.
There are no staff currently on leave of absence.
Agency staff working on 12/19/23 and 12/20/23 were included in the staff education.
Any agency staff that are assigned to work that have not received the education provided on 12/19/23 and 12/20/23 will be provided with education on the abuse policy and consensual sexual contact prior to reporting to the assigned nursing unit. This education will be provided by either the Director of Nursing or Assistant Director of Nursing.
Newly hired staff will be educated on the abuse policy and consensual sexual contact policy during the new hire paperwork which is done prior to working in the department they have been hired for.
No staff member will be able to work prior to receiving the education on abuse and consensual sexual contact.
Further investigation for other potential allegations of abuse:
Current Residents with a BIMS score of ?8 were interviewed by the Director of Nursing, Social Services Director and the Nursing Consultant. The interviews were completed by 12/20/23. The results showed that no further incidents of inappropriate sexual contact occurred.
Current Residents with a BIMS score of <8 were assessed using an Emotional Change Assessment by the Director of Nursing. The results noted no emotional changes observed.
All current staff were interviewed by the Assistant Director of Nursing regarding any observations of residents having inappropriate sexual contact with each other. The results showed there were no new incidents of inappropriate sexual contact.
Training:
The Executive Director was educated by the [NAME] President of Client Operations and Regional Client Operations Consultant on 12/19/23 on the abuse policy including interventions to prevent recurrence, investigation, and reporting. Consensual Sexual Contact was also included in the education.
On 12/19/23 all department heads were educated by the Regional Client Operations Consultant and the [NAME] President of Client Operations on the abuse policy including protecting residents, investigations, and reporting in addition to consensual sexual contact.
The Medical Director and Mental Health Nurse Practitioner were educated on consent by the [NAME] President of Client Operations and The Director of Nurse Consulting on 12/20/23. The FNP was reeducated on 12/27/23.
All current staff received training on the abuse policy and consensual sexual contact of residents on 12/19/23 and 12/20/23. Education included how the abuse policy is to be implemented to prevent abuse and protect residents and reporting any incident to DON and Executive Director. Training was provided by the DON ADON for the nursing department, Housekeeping Supervisor for housekeeping and laundry, and the Dietary Manager for dietary staff. Department Directors were educated on 12/19/23.
Specific training for consensual sexual contact of residents:
Notify the Director of Nursing and the Social Services Director of any resident that expresses the desire to be sexually active.
Staff will redirect residents engaging in intimacy and/or sexual expression in public.
If at any time, either resident is heard or observed by staff saying no and they desire to stop, the staff will intervene as needed to protect the resident's rights and safety and will place the resident in another location until an investigation can be completed, to include notifications of the appropriate person(s).
Staff should immediately report suspected sexual abuse to immediate supervisor.
The interdisciplinary team along with the medical Director and Mental Health Practitioner will evaluate the resident to determine if criteria are met for the resident to engage in sexual activity.
The Physician and the Mental Health Practitioner will evaluate the resident clinical and cognitive status to determine intact cognitive decision-making capacity and the capacity to give consent.
The Social Services Director will provide education to those residents that express the desire to engage in sexual activity on the following:
Any disease processes.
The Resident will be educated to work with the Social Services Director on setting up a time and private area.
The Resident will be educated that if any staff member observes the resident saying no and the desire to stop, will intervene and assist the resident.
The Resident will be instructed to notify the Social Services Director if at any time, the Resident no longer desires to engage in sexual activity.
The care plan will be updated for consensual sexual contact for those residents meeting the criteria as determined by the physician and Mental Health Practitioner.
Staff will be notified by the Social Services Director as to which residents can engage in sexual activity by having a care plan meeting on the nursing unit with staff. This will be conducted when it is determined that the Resident(s) involved are consensual as deemed appropriate by the Medical Director, Mental Health Practitioner, and the Interdisciplinary Team.
An orange folder was placed at the nurse's station on 12/19/23 with a copy of the abuse policy and consensual sexual activity for residents for easy access for staff. The Social Services Director will maintain a current list of those residents deemed competent to engage in consensual activity in this orange folder for easy access for staff. (Staff were educated about the orange folder on the in-services held 12/19/23 and 12/20/23 by the DON and ADON on abuse and consensual contact).
The 24-hour report form has been updated to include those residents who have been deemed competent to engage in consensual sexual activity. This will be reviewed at the shift-to-shift report.
If at any time either resident is heard or observed by staff saying no and they desire to stop, the staff will intervene as needed to protect the resident's rights and safety and place the resident in another location until and investigation can be completed.
The Social Services Director, Director of Nursing, and Executive Director will be notified immediately.
In addition, abuse education provided includes:
When a witnessed or suspected abuse occurs, ensure that the r[TRUNCATED]
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Investigate Abuse
(Tag F0610)
Someone could have died · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, facility investigation review, and interview, the facility failed to provide evid...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, facility investigation review, and interview, the facility failed to provide evidence that a thorough investigation was conducted related to abuse for 4 of 20 (Resident #24, #307, #40, and #20) sampled residents reviewed for abuse. The facility's failure to thoroughly investigate allegations of abuse resulted in Immediate Jeopardy (IJ) related to Residents #24, #307, #40, and #20. On 7/20/2023, the facility failed to investigate the report by staff that Resident #307, a severely cognitively impaired resident, was observed rubbing the exposed breast of Resident #24, on 7/21/2023, when Resident #24, a moderately cognitively impaired resident, was observed with her hand down in the front part of Resident #307's pants, and on 8/27/2023, when Residents #307 and #24 were observed with their hands in each other's pants with this incident captured on camera. On 10/25/2023 and 10/30/2023, Resident #40, a severely cognitively impaired resident, was touching staff members inappropriately. The facility failed to implement interventions to prevent sexual abuse of residents when on 11/1/2023 at 9:45 AM and again the same day at an unknown time, Resident #40 was observed in Resident #20's room with his hand under Resident #20's blanket and at another time the same day Resident #40 was sitting at the bedside of Resident #20 with the covers pulled off of the resident.
Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident.
The Executive Director [ED], the Director of Nursing (DON), and the Director of Nurse Consultant were notified of the Immediate Jeopardy (IJ) for F-610 on 12/19/2023 at 3:48 PM, in the Conference Room. The facility was cited Immediate Jeopardy at F-610.
The facility was cited at F-610 at a scope and severity of J, which is Substandard Quality of Care.
An Extended Survey was conducted from 12/20/2023 through 12/22/2023.
An acceptable Removal Plan, which removed the immediacy of the Jeopardy was received on 12/27/2023 at 11:44 AM and was validated onsite by the surveyors though medical record review, assessment review, review of education records, observation, and staff interviews.
The IJ began on 7/20/2023 and continued through 12/27/2023. The IJ was removed on 12/28/2023.
Noncompliance at F-609 continues at a scope and severity of D for monitoring the effectiveness of the corrective action.
The facility is required to submit a Plan of Correction.
The findings include:
1. Review of the facility policy titled Resident Rights, dated 1/2014, revealed .The resident has the right to be free from verbal, sexual, physical, and mental abuse .The facility must have evidence that all alleged violations are thoroughly investigated .The results of all investigations must be reported to .officials in accordance with State law (Including to the State survey and certification agency) within 5 working days of the incident .
Review of the facility's policy titled Abuse Protocol-Tennessee Facilities, dated 12/2022, revealed .Each resident has the right to be free from abuse .Residents must not be subject to abuse by anyone, including, but not limited to .facility staff, other residents .Abuse Coordinator .The Abuse Coordinator in the facility is the Administrator/Executive Director .Sexual Abuse .is non-consensual sexual contact of any type with a resident. Residents that want to engage in sexual activity are to be evaluated for the capacity to consent .The facility must . INVESTIGATION .Initiate an immediate Investigation into the Allegation of Abuse, neglect, or exploitation .Interview the resident involved in the allegation if possible and document all responses. If the resident is cognitively impaired, interview the resident several times to compare responses .Interview the resident's family, responsible party, or the individual involved in the resident's care to identify any information they may have related to the allegation .Interview staff members that were on duty during time of the allegation to identify any concerns or unusual actions by the accused .All interviews should be written by the person being interviewed if possible, on the Witness Explanation of Incident Form AD-29A .and signed and dated .Review the resident's medical record for any changes in condition .A summary of the investigation will be documented on form AD-29 [Resident Abuse Investigation Report] to include whether or not the allegation of Abuse is substantiated or unsubstantiated and any corrective action necessary .PROTECTION .The facility will respond immediately to any allegations of abuse, neglect or exploitation of a resident to protect the alleged victim as well as other residents while also protecting the integrity of the investigation .The assigned nurse will examine the alleged victim for any sign of injury, including a physical examination or psychosocial assessment if needed. The attending physician and behavioral health services will be notified to also assess the alleged victim as necessary .Increased supervision of the alleged victim and residents .REPORTING AND RESPONSE .Staff will need to stay with the residents to ensure they are safe and protected from further incident .The Nurse in charge will complete an Incident Report .The Abuse Coordinator will take immediate action when notified of an Allegation of Abuse .The allegation is reported to the following agencies .State Licensing Agency .District Long-Term Care Ombudsman .Police Department .Adult Protective Services .Once the investigation is complete and the allegation is determined to be substantiated or unsubstantiated, the Abuse Coordinator will review all documentation and determine the root cause of the incident. Summarizing all findings and any corrective actions needed on form AD-29 .
Review of the facility's Executive Director/Chief Operating Officer JOB DESCRIPTION-FACILITY, signed 7/30/2021, revealed .Accepts 7-day/week, 24-hour/day responsibility for assisting facility in planning, developing, organizing, directing and evaluating the overall operations of the Long-Term Care facility .establishes standards, goals, policies and procedures .Assure resident safety at all times .Ensures compliance with all Federal, State, and licensure regulations and laws as measured by annual surveys and complaint visits .Review Resident complaints and grievances and make written reports of action taken .Review accident/incident reports ( .falls, injuries of an unknown source, abuse .) .
Review of the facility's Director of Nursing Job Description, signed 9/27/2023, revealed .Duties and Responsibilities .Assure Resident safety at all times .Establishes and implements objectives and standards for the Nursing Department in compliance with the current requirements of regulatory agencies .Maintain effective communications interdepartmentally to ensure that Residents' Rights are enforced and included in overall plan of care with input from all disciplines .Evaluates each prospective Resident prior to admission .Understand, comprehend and respond promptly to any deficiencies noted by regulatory agencies .Knows and complies with all applicable federal and state statues, rules and regulations .Ascertains that documentation of clinical records is orderly, accurate, current, and informative and the Resident's response is consistently noted .Review Resident complaints and grievances and make written reports of action taken .Discuss such actions with Resident and family as appropriate .Review accident/incident reports .
2. Medical record review and interview revealed 3 sexual incidents occurred between Resident #307 and Resident #24 on 7/20/2023, 7/21/2023, and 8/27/2023.
Review of the medical record revealed Resident #307 and Resident #24 were cognitively impaired, were not assessed by facility staff to have the capacity to give consent to participate in sexual relations, there was no documentation that the residents were educated on disease processes by Social Services staff, and there was no documentation that consults were performed by the Medical Director and Mental Health Services Provider to determine if Resident #307 and Resident #24 had the capacity to give consent to consensual sex per the facility's policy.
(a.) Review of the closed medical record revealed Resident #307 was admitted to the facility on [DATE], with diagnoses of Aphasia, Traumatic Brain Injury, Schizoaffective Disorder, Bipolar Disorder, Epilepsy, Dementia, Anxiety Disorder, and Extrapyramidal and Movement Disorder.
Review of the quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #307 scored a 4 on his Brief Interview for Mental Status (BIMS) assessment, which indicated he was severely cognitively impaired.
Review of a progress note dated 7/21/2023 (for the incident that occurred on 7/20/2023), revealed Resident #307 was observed rubbing Resident #24's breast.
There was no documentation in the medical record the facility developed a care plan and implemented a plan to monitor Resident #307's and resident #24's sexual behaviors in accordance with the facility policy.
There was no documentation in Resident #307's medical record of a 7/21/2023 incident where Resident #24 hand her hands down in the front part of Resident #307's pants.
Review of the BIMS assessment dated [DATE] revealed Resident #307 scored a 5, which indicated severe cognitive impairment.
Review of the annual MDS dated [DATE], revealed Resident #307 scored a 9 on his BIMS assessment, which indicated he was moderately cognitively impaired.
Review of the 24 HOURS SHIFT REPORT dated 8/28/2023 (for a behavior that occurred on 8/27/2023), revealed . [Named Resident #307] .Family made aware- [Named Executive Director who was Resident #307's nephew] Inappropriate behavior [Each resident had their hand in the other resident's pants] in common area [Day Room] w [with]/female resident [Resident #24] . There was no documentation of the time this incident occurred.
(b.) Review of medical record revealed Resident #24 was admitted on [DATE], with diagnoses of Cerebral Infarction, Heart Failure, Hypertension, Hemiplegia, and Aphasia.
Review of the Care Plan with a revision date of 3/1/2023, revealed Resident #24 experienced cognitive loss and dementia with behaviors.
Review of the quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #24 scored a 12 on the Brief Interview for Mental Status (BIMS) assessment, which indicated she was moderately cognitively impaired.
Review of the BIMS assessment conducted on 7/25/2023, revealed Resident #24 was assessed with a score of 13, which indicated she was cognitively intact.
Review of the quarterly MDS dated [DATE], revealed Resident #24 scored a 13 on the BIMS assessment, which indicated she was cognitively intact.
There was no documentation in Resident #24's medical record of the 7/20/2023 incident where Resident #307 was rubbing Resident #24's exposed breast.
Review of a progress note dated 7/22/2023, revealed .LATE ENTRY FOR 07/21/2023 17:25 [5:25 PM] .Resident [Resident #24] observed putting her hand down in another residents [resident's] pants [Resident #307's pants]. When asked what she was doing, Resident stated, working it Resident was taken to her room to separate her from the other male resident [Resident #307].
Review of the 24 HOURS SHIFT REPORT, dated 8/28/2023, revealed . [Named Resident #24] Inappropriate behavior [Each resident had their hand in the other resident's pants] w/male resident Family aware of resident's behavior .
(c.) Review of the facility investigation dated 7/24/2023 (after the 7/20/2023 and 7/21/2023 incidents) included the following:
A typed statement from the Executive Director.
Progress notes for Resident #307 dated 7/14/2023 through 7/25/2023.
A Psychiatric Progress Note for Resident #307 dated 7/28/2023.
A Psychiatric Progress Note for Resident #24 dated 7/28/2023.
The investigation did not include witness statements, staff interviews, head to toe assessments of Residents #24 and #307, resident interviews, increased monitoring of the residents, staff abuse education, documentation of the investigation on Form AD-29, in accordance with the facility's Abuse Policy, or documentation that the incidents were reported to the State Survey Agency, the Ombudsman, and Adult Protective Services (APS).
There was no documentation of an investigation for the 8/27/2023 incident for Resident #307 and Resident #24, the facility was unable to provide an investigation.
(d.) During an interview on 12/12/2023 at 3:33 PM, the Director of Social Services was asked about her documentation of the incident in July between Resident #24 and #307 that had occurred in the Day Room. The Director of Social Services stated, .What I remember it was a consensual type thing, but it was public .his [Resident #307] BIMS was actually lower than hers. I think it was 5 .he [NAME] and flows [fluctuates] some and she does too [cognitive status]. I followed them both for probably a week . The Director of Social Services stated, I think it happened on the 21st [7/21/2023] on a Friday evening. I found out about it on the 24th [7/24/2023] and that's when we started dealing with it .
Investigation revealed the first sexually appropriate incident between Resident #24 and #307 occurred on Thursday 7/20/2023, and the second incident occurred on Friday 7/21/2023.
During a telephone interview on 12/12/2023 at 4:18 PM, Licensed Practical Nurse (LPN) #3 confirmed she observed sexually inappropriate behaviors between Resident #307 and #24. LPN #3 confirmed it was reported to Administration at the time it occurred. LPN #3 stated, .everybody was at the desk [Nurses' Station across from the Day Room where the incident occurred] .the Administrator [ED], the DON [Director of Nursing] at that time . LPN #3 confirmed the incident where she documented Resident #307 rubbed Resident #24's breast occurred on 7/20/2023 and the incident where Resident #24 had her hand down in the front part of Resident #307's pants occurred on 7/21/2023. LPN #3 confirmed the former DON told her to write a Progress Note when the second incident occurred on 7/21/2023, but she wasn't told to do anything following the first incident on 7/20/2023. LPN #3 stated, .I was under the impression they were writing one [a statement], too . LPN #3 was asked did she know if Administration reported the incidents to the State and she stated, I know they didn't.
During an interview on 12/12/2023 at 4:43 PM, the Executive Director (ED) confirmed two incidents of sexually inappropriate behaviors (7/20/2023 Thursday and 7/21/2023 Friday) occurred in the Day Room between Resident #307 and #24. The ED denied that he was present when either incident occurred. The ED stated, .I believe that might have occurred on the weekend .I believe I found out Monday morning .we began an investigation .asked [Named Resident #24] and kind of explained to [Named Resident #24] with [Named Resident #307] BIMS being lower than hers he [Resident #307] didn't really have the mental capacity to consent to anything like that .could be some serious consequences . The ED confirmed the facility investigation was not thorough, witness statements were not obtained, and incident reports were not completed. The ED was asked should the incidents have been reported to the State Survey Agency. The ED stated, If I thought it needed to be reported I would have reported it then.
During an interview on 12/13/2023 at 8:15 AM, the ED, Clinical Nurse Specialist (CNS), and Director of Social Services presented the former DON's statement and asked to talk to the survey team. The ED stated, We don't feel like you all have the complete picture of the situation [between Resident #24 and Resident #307] .feel like this was a case of attraction to one another . The CNS stated, .These were Residents that did not wander into other rooms .when we asked them do you not feel afraid, or do you feel safe and both replied yes .it appeared more consensual to us .why we didn't report it or send them out . The CNS stated, There should have been an in-service sign in sheet for any kind of education because that is a policy .she [the former DON] was new and she was still learning.
During an interview on 12/13/2023 at 3:01 PM, LPN #7 was asked did the facility educate staff to keep Resident #24 and Resident #307 separated and stated, We did a little something like he [Resident #307] wasn't supposed to go in the room [Resident #24's room]. He had been caught trying to go in the room before .there was never a group type meeting but a pass along by word of mouth.
During an interview on 12/14/2023 at 9:15 AM, CNA #3 confirmed she observed Resident #307 touching Resident #24's breast in the Day Room. CNA #3 confirmed she told LPN #3, who was present at the Nurses' Station at the time and stated, [Named Executive Director] was coming down the hall and we told him about it . CNA #3 confirmed the Executive Director told staff present to monitor the residents and make sure they were kept separated, but she was not asked to write a statement about the incident. CNA #3 reported she was aware of another incident that was caught on camera on a Sunday (8/27/2023) when they were having a potluck. CNA #3 could not remember the date but confirmed the incident happened shortly before Resident #307 was sent out to an inpatient psychiatric facility. CNA #3 reported that the ED called some staff in the office on the Monday (8/28/2023) following the incident and showed them camera footage from the previous day where Residents #24 and #307 exhibited sexually inappropriate behaviors in the Day Room while staff were eating lunch.
During an interview on 12/14/2023 at 10:23 AM, the ED confirmed the facility only kept camera footage for 2 weeks. The ED was asked how long the facility kept camera footage on incidents that occurred and stated, We keep footage of incidents, if it's possible, depending on where the camera is located [in relation to the incident] .it's [camera footage] not cloud based .
During a telephone interview on 12/15/2023 at 11:38 PM, CNA #5 confirmed that she witnessed sexually inappropriate behaviors between Resident #24 and Resident #307 when she was training. CNA #5 stated, I think they were in the living room [Day Room] area where the TV was and I can't remember everything that went on . end of August [time it happened] . [CNA #5] started [hired in] around the 22nd [Tuesday 8/22/2023] and it [the incident] would have been that following weekend . CNA #4 was asked was that the only sexually inappropriate incident between Resident #24 and Resident #307 that she was aware of. CNA #4 stated, No . I heard one of the employees say they do it all the time .not the first time .I wasn't educated [to monitor the residents] but I knew that just from history. I wasn't told by no one.
During a telephone interview on 12/15/2023 at 1:05 PM, CNA #8 confirmed she walked in on Resident #24 and Resident #307 with their hands in each other's pants. CNA #8 stated, .In the Day Room .other residents [were] around .No [wasn't educated to keep them separate] I didn't know anything about them .until that particular day .they should have had in-services .I would have thought it should have been reported .one of those incidents that we're like Oh my God .thought the nurse would be the one to report . CNA #8 confirmed she could not remember the date the incident happened but the last shift she worked was in August.
During an interview on 12/18/2023 at 2:15 PM, the DON was asked would she expect an incident report to be completed by staff following incidents where residents are having sexually inappropriate behaviors. The DON stated, Absolutely unless it's something that's been previously determined that they are consenting, and all the paperwork is present. The current DON was hired 9/27/2023 and was not present when the sexually inappropriate behaviors occurred between Resident #24 and Resident #307.
During an interview on 12/19/2023 at 9:11 AM, the ED was asked how many times sexually inappropriate behaviors were observed between Resident #24 and Resident #307. The ED stated, I'm aware of 2 .my understanding is they were on the same day, is that correct . Explained to him that our investigation revealed the first incident occurred on 7/20/2023 and the second incident occurred on 7/21/2023. The ED was asked was he on the hall shortly after the incident had occurred between Resident #24 and Resident #307 on 7/20/2023. The ED stated, I don't believe so, it's been a while, but I don't recall that. The ED confirmed that one of the sexually inappropriate incidents that occurred between Resident #24 and Resident #307 in the Day Room was captured on camera and he had shown it to some staff members, but he could not recall the date of the incident. The ED was asked how he determined the dates of the two incidents of sexually inappropriate behaviors he documented on his typed statement dated 7/24/2023. The ED stated, I'm trying to remember .only thing I can say is my dates may be wrong . The ED confirmed he did not have staff write witness statements. The ED was shown the 24 Hours Shift Report from 8/28/2023 that documented Resident #24 and Resident #307 had inappropriate behaviors and that he was notified. The ED denied he had knowledge of any sexually inappropriate incidents that occurred between Resident #24 and Resident #307 in August. The ED was asked was he aware of the Federal Regulations and the interpretive guidelines in the regulation regarding sexual abuse. The ED stated, Yes . The ED confirmed the facility should have followed State and Federal guidelines when there is an allegation of abuse.
During an interview on 12/20/2023 at 7:34 AM, the Director of Nurse Consultant was asked what the facility should do when an allegation of abuse is made. The Director of Nurse Consultant stated, First thing, keep them [residents] safe .resident to resident, separate, then we start investigating. The Director of Clinical Nurse Consultant confirmed the facility did not follow the Federal Regulation guidance for an allegation of abuse.
The allegations of sexual abuse that occurred on 7/20/2023, 7/21/2023, and 8/27/2023 were not thoroughly investigated per the facility's policy, incident reports were not completed, staff were not interviewed, staff statements were not obtained, a head-to-toe assessment was not completed on Resident #24 and Resident #307, and alert and oriented residents were not interviewed.
3. Medical record review and interview revealed 2 incidents occurred between Resident #40 and Resident #20 on 11/1/2023.
a.) Review of the medical record revealed Resident #40 was admitted to the facility on [DATE], with diagnoses of Cerebral Infarction, Cerebrovascular Disease, Anxiety, Depression, Hypertension, and Dementia.
Review of the quarterly MDS dated [DATE], revealed Resident #40 scored a 4 on his BIMS assessment, which indicated he was severely cognitively impaired, exhibited no behaviors, and independently propelled himself in a wheelchair.
Review of the Care Plan with a revision dated 9/19/2023, revealed Resident #40 had cognitive deficits and a BIMS of 5.
Review of the medical record revealed staff members reported that Resident #40 touched them inappropriately on 10/25/2023 and 10/30/2023. There was no documentation in the medical record that the facility developed a Care Plan or implemented a plan to monitor Resident #40 to protect residents following his sexually inappropriate behaviors.
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 11/1/2023, revealed .CNA and Administrator reported that resident [Resident #40] noted in another residents [resident's] [Resident #20] room with his hand under the covers. Resident was escorted back to his room by CNA.
Review of the Care Plan with a revision date of 11/3/2023, revealed Resident #40 exhibited sexually inappropriate and wandering behaviors. There were no interventions documented.
Review of the medical record and the 24-Hour Shift Report form revealed Resident #40 continued to exhibit inappropriate behaviors with staff members on 11/3/2023 and 11/4/2023. Documentation revealed he was verbally educated on his inappropriate behaviors. Resident #40 had severe cognitive impairment.
(b.) Review of the medical record revealed Resident #20 was admitted to the facility on [DATE], with diagnoses of Cerebral Atherosclerosis, Vascular Dementia, Diabetes, and Hypertension.
Review of the Care Plan dated 11/1/2023, revealed Resident #24 had limitations in her ability to communicate her daily care needs, was nonverbal, and had dementia.
Review of the medical record revealed Resident #20 was a hospice patient, had contractures of both upper extremities and her right lower extremity, and was unable to communicate.
Record review revealed on 11/1/2023, Resident #40 was observed in Resident #20's room with his hand under the covers that were on top of her. Interviews with CNA #7 verified the incident occurred. On 11/1/2023, Resident #40 was observed in Resident #20's room, sitting by the Resident's bedside and Resident #20's covers had been pulled off of her. Interviews with the Sitter verified the incident occurred.
Review of the admission MDS dated [DATE], revealed Resident #20 was rarely/never understood and could not be assessed for a BIMS score. Staff assessment revealed she was moderately impaired for daily decision-making skills. Resident #20 had impairment on both sides, in her upper and lower extremities and was dependent on staff for all ADLs.
(c.) Review of the facility investigation requested on 12/28/2023 and presented to the survey team on 1/2/2024 revealed the following:
a. Typed statement from the ED dated 11/1/2023.
b. Typed statement from the DON dated 11/3/2023.
c. Daily Assignment sheet dated 11/1/2023.
d. Undated typed investigation summary.
e. Witness statements from LPN #7, CNA #1, and CNA #7.
f. 4 undated staff statements written by the ADON.
g. 1 statement from the Sitter written by the ADON and dated 12/29/2023.
h. 3 staff statements dated 12/29/2023.
The facility's investigation did not include Form AD-29, an incident report, statements obtained from all staff at the time of the incident, a head-to-toe assessment of Resident #20, interviews of alert and oriented residents on the same hall, and documentation that the incidents were reported to the State Survey Agency, the Ombudsman, and APS.
(d.) During an interview on 1/2/2024 at 8:52 AM, CNA #7 confirmed that Resident #40 was in Resident #20's room and stated, .she's [Resident #20] in Hospice, can't talk, can't really move .once he's [Resident #40] in his wheelchair he's really independent . CNA #7 reported that Resident #40's hand was on the edge of Resident #20's bed under the blanket. CNA #7 stated, .I reported it to cover myself .[reported] to the nurse .
During an interview on 1/2/2024 at 2: 08 PM, the ADON stated CNA #7, CNA #1, LPN #7, and the DON all wrote statements in November following the incident where Resident #40 was observed in Resident #20's room. The ADON confirmed that she was asked on 12/29/2023 to get statements from the remainder of the staff who worked on 11/1/2023 and who had not written statements. The ADON also stated that she obtained the Sitter's statement by telephone on 12/29/2023.
During an interview on 1/2/2024 at 2:20 PM, the ED confirmed he did not obtain a statement from the Sitter who reported Resident #40 was in Resident #20's room on 11/1/2023, until 12/29/2023. The ED was asked what the facility abuse policy directed staff to do if there is an allegation and stated, Investigation, statements. The ED was asked were all staff working that day asked to write statements and he stated, No . I got a statement from two staff members [CNA #1 and CNA #7].
During an interview on 1/2/2024 at 2:34 PM, CNA #11 confirmed she worked on 11/1/2023 and was not asked to write a statement. CNA #11 was asked was Resident #20 able to yell out or make verbal noise. CNA #11 stated, I've had her once and when we were turning her, she said it hurt. CNA #11 confirmed Resident #20 was not physically able to protect herself from anyone touching her.
Continued interview on 1/2/2023 at 2:47 PM, revealed the ED was asked could he definitely determine from the staff statements if Resident #40 had or had not touched Resident #20. The ED stated, I cannot definitely say that. The ED was asked if he had this investigation to do over again what would he do differently. The ED stated, I definitely would dig a little deeper . The ED was asked was an incident report completed following the allegation of Resident #40 in Resident #20's room with his hand under the covers. The ED stated, Probably not, I don't know. The ED confirmed he did not remember who reported the incident to him. The ED was asked did he think that was something that he should keep up with and stated, Yes, you're right. The ED was asked who he reported the incident to. The ED stated, I can't swear to it, but I think we had a call [Corporate] about it. The ED denied that he observed Resident #40 in a female resident's room at any time. The ED was asked when the Sitter who observed Resident #40 pull Resident #20's covers back when should the Sitter have been asked to write her statement. The ED stated, That day [11/1/23], the day of occurrence. The ED was asked did he talk to the Sitter on the day of the occurrence [11/1/2023] or on 12/29/2023. The ED stated, I don't know if I talked to her or not .again I should get me a book [to document in]. The ED was asked who he talked to on 12/28/2023 following the survey teams request for the investigation. The ED stated, I know we talked to the Sitter .we talked to more staff because our policy says statements from all staff, so I finished getting statements from them. The ED was asked did he follow the facility's Abuse policy for his investigation into this allegation. The ED stated, No, we didn't investigate like we should have. The ED was asked was this incident reported to the appropriate agencies per the facility policy and the Federal regulation and stated, Probably not.
Refer to F600.
The following Removal Plan was validated onsite by the surveyors through record review, review of inservice education, assessments and audit review, and interviews with Administration and Staff.
This is the facility Allegation of Compliance for the Immediate Jeopardy for F610 Investigating. The facility is alleging the Immediate Jeopardy removed as of 12/27/23.
Specific Actions:
Resident:
On 7/21/23 Resident #307 had an increase in medroxyprogesterone from 2.5 mg to 5 mg daily. Resident was followed by Mental Health. Mental Health saw the resident following the incident on7/21/23, 7/28/23, 8/4/23, 8/11/23, 8/5/23, and 9/21/23. There were no further changes in this medication during the rest of the residents' stay at the facility. The Resident was started on Paxil on 8/4/23 which was increased from 10 mg to 20 mg on 8/25/23.
Resident #307 was discharged from the facility on 10/31/23.
On 8/4/23 Resident #24 had an increase in Zoloft from 25 mg to[TRUNCATED]
CRITICAL
(J)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Immediate Jeopardy (IJ) - the most serious Medicare violation
Administration
(Tag F0835)
Someone could have died · This affected 1 resident
Based on policy review, job description review, and interview, the facility Administration failed to provide oversight to ensure all residents were free of abuse, failed to conduct thorough investigat...
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Based on policy review, job description review, and interview, the facility Administration failed to provide oversight to ensure all residents were free of abuse, failed to conduct thorough investigations related to abuse incidents, failed to report abuse to appropriate state agencies, and failed to ensure the Quality Assurance Performance Improvement (QAPI) program included ongoing problems with resident safety to prevent, identify, report, and thoroughly investigate, allegations of abuse. The Administration's failure to ensure all residents were free of abuse resulted in Immediate Jeopardy for Residents ##307, #24, #20, and #40. On 7/20/2023, Resident #307, a severely cognitively impaired resident, was observed rubbing the exposed breast of Resident #24; on 7/21/2023, Resident #24, a moderately cognitively impaired resident, was observed with her hand down the front part of Resident #307's pants, and on 8/27/2023, Resident #307 and Resident #24 were observed with their hands in each other's pants and the incident was captured on camera. On 10/25/2023 and 10/30/2023, Resident #40, a severely cognitively impaired resident, was touching staff members inappropriately. The facility failed to implement interventions to prevent sexual abuse of residents and on 11/1/2023 at 9:45 AM and again, at an unknown time, Resident #40 was observed in Resident #20's room with his hand under the Resident's blanket and another time the same day sitting at Resident #20's bedside with the covers pulled off of Resident #20.
Immediate Jeopardy (IJ) is a situation in which the provider's noncompliance with one or more requirements of participation has caused, or is likely to cause, serious injury, harm, impairment, or death to a resident.
The Executive Director (ED), the Director of Nursing (DON), and the Director of Nurse Consultant were notified of the Immediate Jeopardy (IJ) for F-835 on 12/20/2023 at 12:59 PM, in the Conference Room. The facility was cited Immediate Jeopardy at F-835.
The facility was cited at F-835 at a scope and severity of J, which is Substandard Quality of Care.
An Extended Survey was conducted from 12/20/2023 through 12/22/2023.
An acceptable Removal Plan, which removed the immediacy of the Jeopardy was received on 12/27/2023 at 11:44 AM and was validated onsite by the surveyors though medical record review, assessment review, review of education records, observation, and staff interviews.
The IJ began on 7/20/2023 and continued through 12/27/2023. The IJ was removed on 12/28/2023.
Noncompliance at F-835 continues at a scope and severity of D for monitoring the effectiveness of the corrective action.
The findings include:
1. Review of the facility's policy titled Administrative Management, dated 11/2023, revealed .The Administrator is accountable to the governing body .The Administrator has been given the authority and responsibility for the management of then nursing home and the implementation of the facility's policies .
Review of the facility's policy titled Abuse Protocol-Tennessee Facilities, dated 12/2022, revealed .Each resident has the right to be free from abuse .Residents must not be subject to abuse by anyone, including, but not limited to .facility staff, other residents .The Abuse Coordinator in the facility is the Administrator/Executive Director .Sexual Abuse .is non-consensual sexual contact of any type with a resident. Residents that want to engage in sexual activity are to be evaluated for the capacity to consent .The facility must .Provide a safe environment and protect resident from .Resident to Resident Abuse of any type .Prohibit and prevent verbal, mental, sexual, or physical abuse .PREVENTION . Respond to all allegations or questions about abuse from a resident, family member, employee or visitor taking all comments seriously .Take appropriate action when any type of abuse is suspected . IDENTIFICATION .The facility will consider and train staff on identifying factors indicating possible abuse .INVESTIGATION .Initiate an immediate Investigation into the Allegation of Abuse, neglect, or exploitation .Interview the resident involved in the allegation if possible and document all responses. If the resident is cognitively impaired, interview the resident several times to compare responses .Interview the resident's family, responsible party, or the individual involved in the resident's care to identify any information they may have related to the allegation .Interview staff members that were on duty during time of the allegation to identify any concerns or unusual actions by the accused .All interviews should be written by the person being interviewed if possible, on the Witness Explanation of Incident Form AD-29A [Witness Explanation of Incident Form] .and signed and dated .Review the resident's medical record for any changes in condition .A summary of the investigation will be documented on form AD-29 [Resident Abuse Investigation Report] to include whether or not the allegation of Abuse is substantiated or unsubstantiated and any corrective action necessary .PROTECTION .The facility will respond immediately to any allegations of abuse, neglect or exploitation of a resident to protect the alleged victim as well as other residents while also protecting the integrity of the investigation . REPORTING AND RESPONSE .The Abuse Coordinator will take immediate action when notified of an Allegation of Abuse .The allegation is reported to the following agencies .State Licensing Agency .District Long-Term Care Ombudsman .Police Department .Adult Protective Services .Once the investigation is complete and the allegation is determined to be substantiated or unsubstantiated, the Abuse Coordinator will review all documentation and determine the root cause of the incident .The Abuse Coordinator will review any changes with systems to the QAPI [Quality Assurance Performance Improvement] Committee and evaluate for effectiveness .
2. Review of the facility's Executive Director/Chief Operating Officer JOB DESCRIPTION-FACILITY, signed 7/30/2021, revealed .Accepts 7-day/week, 24-hour/day responsibility for assisting facility in planning, developing, organizing, directing and evaluating the overall operations of the Long-Term Care facility .Consistently demonstrates loyalty and commitment to the facility staff as well as establishes standards, goals, policies and procedures .Assure resident safety at all times .Willing to address each resident by his/her preferred name as well as learn and abide by Residents' Rights, rules and regulations .Willingness to accept administrative responsibility for facility operations and chair of various committees .Ensures the delivery of the highest level of health services and quality of care that is responsive to customers' needs .Performs as the PI (Performance Improvement) Coordinator .Performs as the designated Compliance Officer/Risk Manager charged with the responsibility for operating and monitoring the Compliance Program and chairs the Performance Improvement/Risk Management Committee .Consistently promotes a safe environment for Resident .Ensures compliance with all Federal, State, and licensure regulations and laws as measured by annual surveys and complaint visits .Resident preferences are followed when providing care and service .Review Resident complaints and grievances and make written reports of action taken .Review accident/incident reports ( .falls, injuries of an unknown source, abuse .) .Monitor to determine the effectiveness of the facility's risk management program .
Review of the facility's Director of Nursing Job Description, signed 9/27/2023 revealed .Duties and Responsibilities .Assure Resident safety at all times .Establishes and implements objectives and standards for the Nursing Department in compliance with the current requirements of regulatory agencies . Fill in as the Executive Director in their absence and as needed .Maintain effective communications interdepartmentally to ensure that Residents' Rights are enforced and included in overall plan of care with input from all disciplines . Understand, comprehend and respond promptly to any deficiencies noted by regulatory agencies .Knows and complies with all applicable federal and state statues, rules and regulations . Review accident/incident reports .Monitor to determine the effectiveness of the facility's risk management program .
3. The allegations of sexual abuse that occurred on 7/20/2023, 7/21/2023, and 8/27/2023, were not thoroughly investigated per the facility's policy, incident reports were not completed, staff were not interviewed, all staff statements were not obtained, head-to-toe assessments were not completed on Resident #24 and Resident #307, alert and oriented residents were not interviewed, and the incidents were not reported to the State Survey Agency, the Ombudsman, or Adult Protective Services. There was no documentation a thorough investigation was conducted for the 7/20/2023 and the 7/21/2023 incidents. The was no documentation an investigation was conducted for the 8/27/2023 incident and the facility was unable to provide an investigation.
4. On 10/25/2023 and 10/30/2023, documentation revealed that Resident #40 was touching staff members inappropriately. Resident #40's Care Plan was not revised to reflect the behaviors and no interventions were implemented to protect residents at that time. On 11/1/2023 at approximately 9:45 AM, Resident #40 was observed by a staff member in Resident #20's room with his hand on the edge of her bed and under the blanket that was covering the Resident. Resident #40 was removed from the room by the staff member. At an unknown time on the same day of 11/1/2023, Resident #40 was again observed by a Sitter in Resident #20's room sitting by her bedside and the covers were pulled back off the Resident. The Sitter stated Resident #20 yelled out at the time and she reported the incident to a staff member, who removed Resident #40 from Resident #20's room at that time. All staff members working the shift were not interviewed with statements documented, the Sitter (who was a witness) was not asked to write a statement, an incident report was not completed, alert and oriented staff on the same hall were not interviewed, head-to-toe assessments were not performed to identify injuries, and the incidents were not reported to the State Survey Agency, the Ombudsman, and Adult Protective Services (APS) in accordance with the facility policy.
5. The facility Administration failed to ensure an effective Quality Assurance Performance Improvement (QAPI) program that recognized ongoing problems with resident safety to prevent, identify, report, and thoroughly investigate, allegations of abuse for Residents #307 and #24, and Residents #40 and #20.
6. During an interview on 12/12/2023 at 4:43 PM, the Executive Director (ED) was asked, what did the facility complete during the incident with Resident #24 and Resident #307 on 7/21/2023. The ED stated, .Well according to the report we did an investigation . asked [Named Resident #24] to explain what happen .he [Resident #307] did not have the mental compacity to content to anything like that [consensual sex] . The ED was asked if the facility completed an abuse in-service. The ED stated, .I don't recall doing an in-service it was during the huddle . The ED was asked if he had documentation that the Residents were monitored. The ED stated, .there is no documentation of the monitoring . The ED stated, .I don't have an answer . The ED was asked if the facility completed an incident report for both incidents. The ED stated, .No . The ED was asked if he had staff write statements or were there interviews of alert residents. The ED stated, I don't have statements or interviews of other residents . The ED was asked if he reported the incidents to the State. The ED stated, .No . we felt it was somewhat residents right and no harm was done . The ED confirmed he is responsible for the facility.
During an interview on 12/20/2023 at 11:25 AM, Regional Client Operation Consultant was asked when she was made aware of the inappropriate sexual behaviors between Resident #24 and Resident #307 and what her guidance to the ED was. The Regional Client Operation Consultant stated, .[Named ED] was just starting the investigation .his findings at that point he did not consider it as a abuse situation .that it was sexual contact in nature .neither party express dissatisfaction or being upset about the interaction or harmed .[named ED] concern was it was in a public area in the day room which is concerning for their privacy and dignity .he did not feel like it escalated to the point of abuse .[Named Resident #307] was difficult to understand he [ED] was his [Resident #307] uncle . Regional Client Operation Consultant was asked if she was aware of Resident #24 and Resident #307's BIMS score. The Regional Client Operation Consultant stated, .Yes . [Named Resident #24] was a [BIMS] 12 . [Named Resident #307] was lower . The Regional Client Operation Consultant was asked if she was aware there were 3 separate incidents of sexual inappropriate behavior. The Regional Client Operation Consultant stated, .I didn't know a third incident had occurred . The Regional Client Operation Consultant was asked if she was aware of the Federal Guidelines of abuse and consensual sex. The Regional Client Operation Consultant stated, .Yes I'm aware of the Federal guidance .I did not look to the policy on consensual sex and assure all the steps were followed and interventions . The Regional Client Operation Consultant stated, .I think we need to follow our policy of consensual relations if that was the findings . The Regional Client Operation Consultant was asked if she was aware the ED brought staff members to his office to review the camera recording of another interaction with Resident #24 and Resident #307 and told them this is what happens when you all were on break. The Regional Client Operation Consultant stated .No I was not aware of that .
During an interview on 12/21/2023 at 8:05 AM, the [NAME] President of Client Operation Consulting for Care Center was asked if he was part of the Governing Body. The [NAME] President of Client Operation Consulting for Care Center stated, .I report to the Governing Body .I'm a consultant . [NAME] President of Client Operation Consulting for Care Center was asked what guidance he provided to the facility. The [NAME] President of Client Operation Consulting for Care Center stated, .first of all getting back to what they reported .we had a male and a female resident .[Named Resident #24] cant propel self .[Named Resident #307] did .she [Resident #24] approached him to touch her .he [Resident #307] did in the day room .that was not appropriate .they [Management] were under the impression they [Resident #24 and Resident #307] knew what they were doing .they [the Residents] were separated .later an episode occurred in the day room he [Resident #307] rolled up to her [Resident #24] and she had her hands in his pants .based on the faculty opinion you had two Resident not bothered by it she approached him .the Medical Director stated they knew what they were doing .was it abuse .two Residents not upset and attracted to each other .the facility separated them .we did not see abuse we had two people that did know what they were doing .it's consensual tow Resident touching each other and it did not appear it was abuse .there are technical things in the regulation that the facility did not do .we take it serious .we are taking this very serious and not brushing this off .I feel like the Medical Director's opinion they know what they are doing .just a score [BIMS] don't tell the whole picture .the regulation look at it and that is the trusted part .don't mean the facility did everything right .they did not .it would be helpful to pull the regulation .the steps talk about [in the policy] .it would help all of us for a better picture of the two Residents .looking back they [Management] said they did in-services .I think it would have be better if they would have the records [of the in-service] the DON said she did .as nurses you have to write it down .they missed the mark on that . [NAME] President of Client Operation Consulting for Care Center was asked who did he report the incident to. [NAME] President of Client Operation Consulting for Care Center stated, .[Named Regional Client Operation Consultant] .she reported it to me .we looked at it .if it was abuse or not .the facility said it was consensual sex .that is as far as it went .[Named ED ] has the authority to run this facility and we count on that .did I get the all the details from the [Named ED ] of the events .no I did not .that would have been helpful .I think we would have looked into more details .they failed to follow all the steps [policy] .we are addressing that .
During an interview on 12/21/2023 at 8:40 AM, the Regional Client Operation Consultant was asked if the ED had additional information for the complaint investigations, he wanted to give the support the complaints. The Regional Client Operation Consultant stated, .He does not .
Refer to F-600, F-609, F-610, and F-867.
The following Removal Plan was validated onsite by the surveyors through record review, review of in-service education, assessment review, interviews with the Executive Director, the Director of Nurse Consultant, and other staff on all shifts:
1. The Executive Director was educated by the [NAME] President of Client Operations and Regional Client Operations Consultant on 12/19/23 on the abuse policy including interventions to prevent recurrence, investigation, and reporting. Consensual Sexual Contact was also included in the education.
2. On 12/19/23 all department heads were educated by the Regional Client Operations Consultant and the [NAME] President of Client Operations on the abuse policy including protecting residents, investigations, and reporting in addition to consensual sexual contact.
3. The Medical Director and Mental Health Nurse Practitioner were educated on consent by the [NAME] President of Client Operations and The Director of Nurse Consulting on 12/20/23. The FNP was reeducated on 12/27/23.
4. All current staff received training on the abuse policy and consensual sexual contact of residents on 12/19/23 and 12/20/23. Education included how the abuse policy is to be implemented to prevent abuse and protect residents and reporting any incident to DON and Executive Director. Training was provided by the DON ADON for the nursing department, Housekeeping Supervisor for housekeeping and laundry, and the Dietary Manager for dietary staff. Department Directors were educated on 12/19/23.
Specific training for consensual sexual contact of residents:
5.Notify the Director of Nursing and the Social Services Director of any resident that expresses the desire to be sexually active.
6. Staff will redirect residents engaging in intimacy and/or sexual expression in public.
7. If at any time, either resident is heard or observed by staff saying no and they desire to stop, the staff will intervene as needed to protect the resident's rights and safety and will place the resident in another location until an investigation can be completed, to include notifications of the appropriate person(s).
8. Staff should immediately report suspected sexual abuse to immediate supervisor.
9. The interdisciplinary team along with the medical Director and Mental Health Practitioner will evaluate the resident to determine if criteria are met for the resident to engage in sexual activity.
10. The Physician and the Mental Health Practitioner will evaluate the resident clinical and cognitive status to determine intact cognitive decision-making capacity and the capacity to give consent.
11. The Social Services Director will provide education to those residents that express the desire to engage in sexual activity on the following:
Any disease processes.
The Resident will be educated to work with the Social Services Director on setting up a time and private area.
The Resident will be educated that if any staff member observes the resident saying no and the desire to stop, will intervene and assist the resident.
The Resident will be instructed to notify the Social Services Director if at any time, the Resident no longer desires to engage in sexual activity.
12. The care plan will be updated for consensual sexual contact for those residents meeting the criteria as determined by the physician and Mental Health Practitioner.
13. Staff will be notified by the Social Services Director as to which residents can engage in sexual activity by having a care plan meeting on the nursing unit with staff. This will be conducted when it is determined that the Resident(s) involved are consensual as deemed appropriate by the Medical Director, Mental Health Practitioner, and the Interdisciplinary Team.
14. An orange folder was placed at the nurse's station on 12/19/23 with a copy of the abuse policy and consensual sexual activity for residents for easy access for staff. The Social Services Director will maintain a current list of those residents deemed competent to engage in consensual activity in this orange folder for easy access for staff. (Staff were educated about the orange folder on the in-services held 12/19/23 and 12/20/23 by the DON and ADON on abuse and consensual contact).
15. The 24-hour report form has been updated to include those residents who have been deemed competent to engage in consensual sexual activity. This will be reviewed at the shift-to-shift report.
16. If at any time either resident is heard or observed by staff saying no and they desire to stop, the staff will intervene as needed to protect the resident's rights and safety and place the resident in another location until and investigation can be completed.
17. The Social Services Director, Director of Nursing, and Executive Director will be notified immediately.
18. In addition, abuse education provided includes:
When a witnessed or suspected abuse occurs, ensure that the resident is safe, then immediately report to the supervisor. The staff members are also to report to the Executive Director. The Executive Director will immediately begin an investigation into the allegation. The Executive Director will report the allegation to the required state and federal agencies as well as to the Regional Client Operations Consultant. Allegations of abuse will be submitted in a timely manner to meet initial reporting regulations. The allegation will be thoroughly investigated by the Executive Director and appropriate management team members. Upon completion of the investigation, the results will be reported to the appropriate State agencies (within 5 days). The Regional Client Operations Consultant will promptly follow up on the investigation and ensure that the policy was followed. The Regional Client Operations Consultant will ensure that the Consulting Staff are contacted immediately upon notification of any allegation of abuse so that reporting and investigating regulations will be met and conducted timely.
19. There are no staff currently on leave of absence.
20. Agency staff working on 12/19/23 and 12/20/23 were included in the staff education.
21. Any agency staff that are assigned to work that have not received the education provided on 12/19/23 and 12/20/23 will be provided with education on the abuse policy and consensual sexual contact prior to reporting to the assigned nursing unit. This education will be provided by either the Director of Nursing or Assistant Director of Nursing.
22. Newly hired staff will be educated on the abuse policy and consensual sexual contact policy during the new hire paperwork which is done prior to working in the department they have been hired for.
23. No staff member will be able to work prior to receiving the education on abuse and consensual sexual contact.
Further investigation for other potential allegations of abuse:
24. Current Residents with a BIMS score of ?8 were interviewed by the Director of Nursing, Social Services Director and the Nursing Consultant. The interviews were completed by 12/20/23. The results showed that no further incidents of inappropriate sexual contact occurred.
25. Current Residents with a BIMS score of <8 were assessed using an Emotional Change Assessment by the Director of Nursing. The results noted no emotional changes observed.
26. All current staff were interviewed by the Assistant Director of Nursing regarding any observations of residents having inappropriate sexual contact with each other. The results showed there were no new incidents of inappropriate sexual contact.
27. The Executive Director was educated by the [NAME] President of Client Operations and Regional Client Operations Consultant on 12/19/23 on the abuse policy including interventions to prevent recurrence, investigation, and reporting. Consensual Sexual Contact was also included in the education.
28. On 12/19/23 all department heads were educated by the Regional Client Operations Consultant and the [NAME] President of Client Operations on the abuse policy including protecting residents, investigations, and reporting in addition to consensual sexual contact.
29. The Medical Director and Mental Health Nurse Practitioner were educated on consent by the [NAME] President of Client Operations and The Director of Nurse Consulting on 12/20/23. The FNP was reeducated on 12/27/23.
30. All current staff received training on the abuse policy and consensual sexual contact of residents on 12/19/23 and 12/20/23. Education included how the abuse policy is to be implemented to prevent abuse and protect residents and reporting any incident to DON and Executive Director. Training was provided by the DON ADON for the nursing department, Housekeeping Supervisor for housekeeping and laundry, and the Dietary Manager for dietary staff. Department Directors were educated on 12/19/23.
Specific training for consensual sexual contact of residents:
31. Notify the Director of Nursing and the Social Services Director of any resident that expresses the desire to be sexually active.
Staff will redirect residents engaging in intimacy and/or sexual expression in public.
If at any time, either resident is heard or observed by staff saying no and they desire to stop, the staff will intervene as needed to protect the resident's rights and safety and will place the resident in another location until an investigation can be completed, to include notifications of the appropriate person(s).
Staff should immediately report suspected sexual abuse to immediate supervisor.
The interdisciplinary team along with the medical Director and Mental Health Practitioner will evaluate the resident to determine if criteria are met for the resident to engage in sexual activity.
The Physician and the Mental Health Practitioner will evaluate the resident clinical and cognitive status to determine intact cognitive decision-making capacity and the capacity to give consent.
31. The Social Services Director will provide education to those residents that express the desire to engage in sexual activity on the following:
Any disease processes.
The Resident will be educated to work with the Social Services Director on setting up a time and private area.
The Resident will be educated that if any staff member observes the resident saying no and the desire to stop, will intervene and assist the resident.
The Resident will be instructed to notify the Social Services Director if at any time, the Resident no longer desires to engage in sexual activity.
The care plan will be updated for consensual sexual contact for those residents meeting the criteria as determined by the physician and Mental Health Practitioner.
Staff will be notified by the Social Services Director as to which residents can engage in sexual activity by having a care plan meeting on the nursing unit with staff. This will be conducted when it is determined that the Resident(s) involved are consensual as deemed appropriate by the Medical Director, Mental Health Practitioner, and the Interdisciplinary Team.
An orange folder was placed at the nurse's station on 12/19/23 with a copy of the abuse policy and consensual sexual activity for residents for easy access for staff. The Social Services Director will maintain a current list of those residents deemed competent to engage in consensual activity in this orange folder for easy access for staff. (Staff were educated about the orange folder on the in-services held 12/19/23 and 12/20/23 by the DON and ADON on abuse and consensual contact).
The 24-hour report form has been updated to include those residents who have been deemed competent to engage in consensual sexual activity. This will be reviewed at the shift-to-shift report.
If at any time either resident is heard or observed by staff saying no and they desire to stop, the staff will intervene as needed to protect the resident's rights and safety and place the resident in another location until and investigation can be completed.
The Social Services Director, Director of Nursing, and Executive Director will be notified immediately.
32. In addition, abuse education provided includes:
When a witnessed or suspected abuse occurs, ensure that the resident is safe, then immediately report to the supervisor. The staff members are also to report to the Executive Director. The Executive Director will immediately begin an investigation into the allegation. The Executive Director will report the allegation to the required state and federal agencies as well as to the Regional Client Operations Consultant. Allegations of abuse will be submitted in a timely manner to meet initial reporting regulations. The allegation will be thoroughly investigated by the Executive Director and appropriate management team members. Upon completion of the investigation, the results will be reported to the appropriate State agencies (within 5 days). The Regional Client Operations Consultant will promptly follow up on the investigation and ensure that the policy was followed. The Regional Client Operations Consultant will ensure that the Consulting Staff are contacted immediately upon notification of any allegation of abuse so that reporting and investigating regulations will be met and conducted timely.
There are no staff currently on leave of absence.
Agency staff working on 12/19/23 and 12/20/23 were included in the staff education.
Any agency staff that are assigned to work that have not received the education provided on 12/19/23 and 12/20/23 will be provided with education on the abuse policy and consensual sexual contact prior to reporting to the assigned nursing unit. This education will be provided by either the Director of Nursing or Assistant Director of Nursing.
Newly hired staff will be educated on the abuse policy and consensual sexual contact policy during the new hire paperwork which is done prior to working in the department they have been hired for.
No staff member will be able to work prior to receiving the education on abuse and consensual sexual contact.
The Physician and the Mental Health Practitioner will evaluate the resident clinical and cognitive status to determine intact cognitive decision-making capacity and the capacity to give consent.
The care plan will be updated for consensual sexual contact for those residents meeting the criteria as determined by the physician and Mental Health Practitioner.
If at any time either resident is heard or[TRUNCATED]
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Resident Rights
(Tag F0550)
Could have caused harm · This affected 1 resident
Based on policy review, observation, and interview, the facility ensure residents were treated with dignity and respect during dining when 2 of 8 staff members (Certified Nursing Assistant (CNA) #3 an...
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Based on policy review, observation, and interview, the facility ensure residents were treated with dignity and respect during dining when 2 of 8 staff members (Certified Nursing Assistant (CNA) #3 and #15) stood to assist 2 of 20 sampled residents (Residents #25 and #32) with meals.
The findings include:
1. Review of the facility's policy titled, Resident Rights, dated 1/2014, revealed .primary responsibilities .Resident's rights are protected .enhancement of quality of life .Dignity .enhances each resident's dignity and respect .his or her individuality .
2. Observation in the resident's room on 12/12/2023 at 7:31 AM, revealed CNA #3 stood over Resident #25 while she assisted her with her meal.
3. Observation in the resident's room on 12/13/2023 at 8:50 AM, revealed CNA #15 stood over Resident #32 while she assisted her with her meal.
4. During an interview on 12/12/2023 at 2:09 PM, the Director of Nursing confirmed staff should not stand to assist a resident with meals.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Notification of Changes
(Tag F0580)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, and interview, the facility failed to notify the responsible party (RP) for 2 of ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, and interview, the facility failed to notify the responsible party (RP) for 2 of 8 (Resident #6 and #305) sampled residents reviewed for behaviors and falls.
The findings included:
1. Review of the facility's policy titled, Resident Responsible Party Notification, dated 4/2021, revealed .The facility must immediately inform the Resident .the Resident's representative .If any of the following occur .An accident involving the Resident .A significant change in the Resident's physical, mental, or psychosocial status .A decision to transfer .the Resident from the facility .
2. Medical record review revealed Resident #6 was admitted to the facility on [DATE], with diagnoses of Bipolar Disorder, Schizophrenia, Chronic Obstructive Pulmonary Disease, Major Depressive Disorder, and Anxiety Disorder.
Review of Nursing Progress Note dated 6/14/2023, revealed .LATE ENTRY FOR 06/14/2023 .Patient with acute status change. Times 3 aides [3 Certified Nursing Assistants (CNAs) in room with patient as she had loose bm [bowel movement] and smeared over everything. She is observed wrapping cords around her body and neck. She is unable to follow any commands. Observed bumping and jumping violently in bed and hitting things on the wall. Patient has been agitated per staff since 2100 [9:00 PM] .Staff at the bedside at this time .0230 [2:00 AM] Patient still agitated and increasing at this time. Staff has gotten her up and dressed in wheelchair to decrease agitation riding her around. Notify [Named County] EMS [emergency medical system] to transport to ER [emergency room] .0300 [3:00 AM] EMS arrived, and report given. She is transported x[times]2 to [Named Hospital] currently .
Review of Behavior, Social Service - Progress Note dated 8/2/2023, revealed .Sw [Social Worker] was notified by staff that Resident wandered last night into the room next door where two ladies reside .staff report resident was naked and ran into room .and tried to step on items that were lying on the floor. She has had medication changes and an attempt was being made to wean her off Clozapine [used to treat certain mental/mood disorders (schizophrenia, schizoaffective disorders) .but she has become more agitated and out of control with her body movements. This behavior noted is an example of her behavior agitation .
The facility was unable to provide an incident report or documentation the RP was notified of the change in condition of Resident #6.
Review of a quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #6 was unable to complete the interview for a BIMS score, and staff assessed her to be moderately cognitively impaired.
During an interview on 1/2/2024 at 6:23 PM, Family Member #2 was asked if he was notified of the incident on 6/14/2023 when his mother was sent to the emergency room for evaluation. Family Member #2 stated, .No, they did not notify me then . Family Member #2 was asked if the facility notified him on 8/2/2023 when Resident #6 was wandering in other resident rooms. Family member #2 stated, .No . they only notified me of the recent one where they sent her out because she threw a water pitcher .this is the only one I have heard about .
3. Review of the medical record revealed Resident #305 was admitted to the facility on [DATE], with diagnoses of Intrahepatic Carcinoma, Hepatomegaly, Anemia, Agranulocytosis, Anxiety Disorder, Atrial Fibrillation, Depression, and Hypertension.
Review of the MDS dated [DATE], revealed Resident #305 had a BIMS score of 12, which indicated he was moderately cognitively impaired, disorganized thinking, altered level of consciousness identified and required partial to moderate assistance with Activity of Daily Living (ADLs).
Review of the Hospice notes dated 6/1/2023 revealed, .admitted to hospice services with a terminal dx [diagnoses] of liver cancer .has metastasized to his lymph nodes .Pt [patient] continues to transition .Pt has multiple bruising noted to BUE [Bilateral Upper Extremity] from recent fall including skin tear to left forearm with foam dressing D/I [dry/intact] .
Review of the DOCUMENTATION AND PRN RESULTS REPORT dated 5/30/2023 revealed, .Weekly Head to Toe Skin Check - Document current skin .RESULTS .bruising from recent fall .
Review of the medical record revealed no documentation that Resident #305 had a fall in the facility.
During a telephone interview on 12/19/2023 at 8:11 AM, Family Member #3 stated, .I was not told about this .until the afternoon .I know the CNA's .told me [the next day] he had fallen out of bed .the nurse lied .said they were helping him down .have pictures of a glass broken .he was overweight .he was trying to go to the bathroom .
During an interview on 12/28/2023 at 11:28 AM, the Director of Nursing (DON) was asked should family be notified of any falls. The DON confirmed the family should be notified .incident report completed .
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Safe Environment
(Tag F0584)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, observation, and interview, the facility failed to provide effective housekeeping to maintain a clean an...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, observation, and interview, the facility failed to provide effective housekeeping to maintain a clean and sanitary environment for 5 of 24 (Resident #9, #17, #24, #25, and #48) resident bathrooms and for 2 of 3 (100-Hall and 200-Hall) hallways.
The findings include:
1. Review of the facility's policy, titled General Policies, dated of 8/2023 revealed .the primary purpose of the housekeeping service policies and procedures are to .maintain an environment that is clean, safe, pleasant, and functional .
Review of the facility's HOUSEKEEPING DAILY CLEANING SCHEDULE, dated 6/2017, revealed .Resident Rooms .floors swept and mopped .bathrooms cleaned .Hallways .floors scrubbed and buffed .
Review of the facility's undated Cleaning Schedule, revealed .Dust Mop hallways and common areas (after breakfast) .run the floor machine on hallways and common areas (after dust and mopping) .How to deep clean .disinfect the room, bathroom .bathroom utilities .
2. Observations in the residents' room on 12/11/2023 at 10:15 AM, and 1:46 PM, and on 12/12/2023 at 7:26 AM, revealed Resident #24 and #48's toilet had brown smears under the raised lid and the toilet bowl had brown stains and smears in it. Resident #24's fall mat had leaves, small stones/gravel, and a used bandage on it.
Observations in the resident's room on 12/11/2023 at 9:16 AM, and 2:24 PM, and on 12/12/2023 at 11:22 AM, revealed Resident #17's toilet had reddish-brown stains and a 2-3 inch brown smear on inner right side of the bowl.
Observations in the residents' room on 12/11/2023 at 9:19 AM and on 12/12/2023 at 7:16 AM, revealed Resident #3 and #25's toilet had a brown ring around the water line and a large brown spot size of quarter on the inner side of the bowl.
Observations in resident's room on 12/11/2023 at 9:26 AM and 11:39 AM, and on 12/12/2023 at 7:50 AM, 11:14 AM, and 1:47 PM, revealed Resident #9's toilet had a red ring around the water line, brown smears, and a chunk of brown substance on the inside of the toilet bowl.
Observations in the resident's room on 12/13/2023 at 7:22 AM, and 11:07 AM, 12/14/2023 at 2:12 PM, and 12/19/2023 at 2:15 PM, revealed Resident #17's fall mat had what appeared to be food crumbs on the mat.
3. During an observation and interview on 12/12/2023 at 11:20 PM, the Executive Director (ED) was shown Resident #24's fall mat and Resident #24 and #48's bathroom and he confirmed that they should be cleaned.
During an observation and interview on 12/12/2023 at 11:23 AM, the ED was shown Resident #5's dirty toilet and he confirmed the toilet should not be left dirty and went to get the housekeeper.
During an observation and interview on 12/28/2023 at 1:08 PM, the Director of Nurse Consultant was shown Resident #17 and #25's fall mats and Resident #3 and #25's bathroom. The Director of Nurse Consultant confirmed that they should be cleaned.
During an interview in room [ROOM NUMBER] on 12/12/2023 at 1:52 PM, the ED confirmed the toilet should not be dirty and that it was unacceptable.
4. Observations on the 100 Hall on 12/11/2023 at 9:37 AM, and 12:34 PM, on 12/12/2023 at 11:23 AM, and on 12/13/2023 at 10:06 AM, revealed a large amount of clear sticky splatter and black spots down the hallway.
Observation and interview on 12/13/2023 at 2:20 PM, the Director of Nursing (DON) was asked what the black spots and splatters down the 100-Hall way were. The DON stated, .some kind of drink from the meal cart . The DON was asked how often the staff cleans the hallway floors. The DON stated, .They are cleaned daily . The DON was asked should the spots be down the 100 hallway for the past 3 days. The DON stated, .No .
During an interview on 12/13/2023 at 3:59 PM, the Housekeeping Supervisor was asked should there be a clean and sanitary environment for the residents. The Housekeeping Supervisor stated, .Yes .
5. Observation on the 200 Hall on 12/18/2023 at 1:26 PM, revealed a large amount of clear sticky splatters and black spots going down the 200 hallway.
During an interview on 12/18/2023 at 1:26 PM, the Wound Care Nurse was asked what the large clear sticky spots and dark spots on the 200-Hall were. The Wound Care Nurse stated, Looks like sticky clear splatters down the 200 Hall. The Wound Care Nurse was asked how often they clean the hallways. The Wound Care Nurse stated, .it's supposed to be daily .
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0657
(Tag F0657)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, job description, medical record review, observation, and interview, the facility failed to conduct Care ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, job description, medical record review, observation, and interview, the facility failed to conduct Care Plan meetings for 4 of 14 sampled residents (Resident #12, #14, #36, and #43) and failed to revise the Care Plan for 4 of 18 sampled residents (Resident #20, #24, #40, and #304) reviewed for care planning.
The findings include:
1. Review of the facility's policy titled, Care Plans, dated 10/2023, revealed .To provide preliminary and comprehensive plan of care that includes measurable objectives and timetables to meet the Resident's medical, mental, recreational, spiritual and psychosocial needs, developed for each Resident using an interdisciplinary team in cooperation with the Resident and his/her family or representative .Include Resident and family, when possible, to assist in determining effective interventions .Each Resident and his/her family member or legal representative shall be permitted to participate in the development of the Resident's comprehensive care plan .Care Plans will be updated as changes occur. New problems will be added as they occur as well as resolved when the problem is no longer a problem for the resident .Notice shall be sent to each Resident and legal representative prior to the care plan conference .Social Services shall maintain a record of such notices. Notices shall contain .Time .Date .Location .Name of person contacted .Input from family when they are unable to attend .
Review of the Social Service Job Description signed on 4/12/2022 revealed .Director of Social Services .Must develop a thorough working knowledge of all state, federal .guidelines .Duties and Responsibilities .Always assure Resident safety .Collaborate with other professionals to create and implement an Interdisciplinary Care Plan, as well as a comprehensive, ongoing discharge plan for each Resident .Coordinate quarterly family council meetings .Follow-up documentation of families regarding changes as a result if the council .
2. Review of the medical record revealed Resident #12 was admitted to the facility on [DATE], with diagnoses of Diabetes, Heart Disease, and Cerebral Infarction.
Review of the annual Minimum Data Set (MDS) dated [DATE], revealed Resident #12 had a Brief Interview for Metal Status (BIMS) score of 15, which indicated he was cognitively intact.
During an interview on 12/11/2023 at 2:53 PM, the Social Service Director (SSD) was asked about Resident #12's care plan meeting. The SSD stated, .I don't think he had one . The SSD confirmed that care plan meetings are supposed to be every 3 months. The SSD confirmed she could not provide documentation for a care plan meeting for Resident #12 for 10/22/2023.
The facility was unable to provide documentation of the Interdisciplinary Team (IDT) conference meetings.
3. Review of medical record revealed Resident #14 was admitted on [DATE], with diagnoses of Diabetes, Hypertension, Schizophrenia, Bipolar Disorder, and Parkinson's Disease.
Review of the quarterly MDS dated [DATE], revealed Resident #14 had a BIMS score of 13, which indicated she was cognitively intact with no behaviors identified.
Review of the In Attendance for Care Conference, sign in sheet dated 7/25/2023, revealed the Dietary Manager, MDS Coordinator, Social Service Director, and Activity Director.
Review of the MDS .Assessment Status Report, revealed Resident #14 should have had a care plan meeting on 4/24/2023, 7/21/2023, and 10/19/2023.
The facility was unable to provide documentation of the IDT conference meetings.
During an interview on 12/11/2023 at 3:54 PM, the SSD was asked to provide documentation of Resident #14's care plan meetings. The SSD stated, .I only have one done on 7/25/2023 .I have the roster but don't have the body of the meeting .the daughter or resident did not attend the care plan meeting on 7/25/2023 . The SSD was asked should the care plan meeting involve the resident and the responsible party. The Social Service Director stated, .Yes . The SSD was asked how often are care plan meetings to be held. The SSD stated, .Quarterly .
During an interview on 12/13/2023 at 2:32 PM, the Director of Nursing (DON) was asked what the process for the care plan meeting is and how often are they held. The DON stated, .the care plan meetings are held 72 hours post admission and quarterly .the meetings are aligned with the MDS assessments . The DON was asked should the facility have documentation of the care plan meetings. The DON stated, .Yes . The DON was asked should have Resident #14 had a meeting on 4/24/2023, 7/21/2023, and 10/19/2023. The DON stated, .Yes .
4. Review of medical record revealed Resident #36 was admitted to the facility on [DATE], with a readmission on [DATE], with diagnoses of Chronic Obstructive Pulmonary Disease, Peripheral Vascular, Epilepsy, Heart Failure, Depression and Diabetes.
Review of the In Attendance for Care Conference, sign in sheet dated 9/13/2022, revealed the following staff members, MDS Coordinator, SSD, Activity Director, Therapy Director, and Dietary Manager attended. There was no documentation the responsible party or Resident #36 attended the meeting.
Review of the quarterly MDS dated [DATE] revealed Resident #36 had a BIMS score of 13, which indicated she was cognitively.
Review of the MDS .Assessment Status Report, revealed Resident #36 should have had a care plan meeting on 9/22/2023, 12/7/2022, 3/7/2023, 6/5/2023 and 9/22/2023.
The facility was unable to provide documentation of the IDT conference meetings.
During an interview on 12/11/2023 at 3:37 PM, the SSD confirmed the facility was unable to provide documentation of the care plan meeting.
5. Review of the medical record revealed Resident #43 was admitted to the facility on [DATE], with diagnoses of Bipolar Disorder, Osteoarthritis, Anxiety, and Hypertension.
During an interview on 12/11/2023 at 2:53 PM, the SSD was asked about care plan meetings for Resident #43. The SSD stated, .she hasn't had one in months and months . SSD confirmed she could not provide documentation for a care plan meeting.
The SSD confirmed she could not provide documentation for a care plan meeting for Resident #43 for 10/6/2023. The SSD was unable to provide documentation that responsible parties and residents were provided notice in writing prior to each care plan meeting.
6. Review of the medical record revealed Resident #20 was admitted to the facility on [DATE], with diagnoses of Cerebral Atherosclerosis, Vascular Dementia, Diabetes, and Hypertension.
Review of the MDS dated [DATE] revealed Resident #20 was rarely/never understood, and staff assessed her to be moderately impaired for daily decision making skills.
Record review and interview revealed 2 incidents on 11/1/2023, where Resident #40 had his hand under resident #20's bed covers and another incident where Resident #40 had Resident #20's bed covers pulled off.
During an interview on 1/02/2024 at 7:16 PM, the DON was asked to look at the Care Plan and see if she could find where Resident #20's care plan was revised to reflect were Resident #40, had his hand under her covers/blankets. The DON stated, .I do not see that on the care plan .
7. Review of medical record revealed Resident #24 was admitted on [DATE] with diagnoses of Heart Failure, Hypertension, Hemiplegia and Aphasia.
Review of the quarterly MDS dated [DATE], revealed Resident #24 had a BIMS of 6, which indicated she had severe cognitive impairment.
Review of the medical record revealed Resident #24 alleged she was hit by a staff member on 3/30/2023. The facility began an investigation and suspended the staff member pending investigation per their policy. The allegation of staff to resident abuse was unsubstantiated.
Review of the medical record revealed Resident #307 had his hand on Resident #24's breast, and on 7/21/2023, Resident #24 was observed with her hand in the front of #307's pants in the Day Room.
Review of the 24 Hour Shift Report dated 8/28/2023, revealed Resident #24 had inappropriate behaviors with a male resident in the Day Room.
Review of the medical records revealed Resident #24's Care Plan was not revised following her allegation of abuse in March 2023, and with each incident of inappropriate sexual behaviors/touching on 7/20/2023, 7/21/2023, and 8/27/2023.
Review of the quarterly MDS dated [DATE] revealed Resident #24 had a BIMS score of 12, which indicated she had moderate cognitive impairment.
During an interview on 12/20/2023 at 7:34 AM, the Director of Nursing Consultant was asked if the care plan should have been revised after each sexually inappropriate encounter for Resident #24. The Director of Nursing Consultant stated, Yes .
8. Review of the medical record revealed Resident #40 was admitted to the facility on [DATE], with diagnoses of Cerebral Infarction, Cerebrovascular Disease, Anxiety, Depression, Hypertension, and Dementia.
Review of the quarterly MDS dated [DATE], revealed Resident #40 scored a 4 on his BIMS assessment, which indicated he was severely cognitively impaired, exhibited no behaviors, and independently propelled himself in a wheelchair.
Review of the Care Plan with a revision date of 9/19/2023, revealed .I have cognitive deficits .I have a BIMS of 5 at this time .
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 10/25/2023 and 10/30/2023, revealed Resident #40 inappropriately touched female staff members during care. Resident #40 was educated by staff that the behavior was inappropriate, and he nodded as if he understood. Resident #40 had a BIMS score of 5.
Review of the INTERDISCIPLINARY PROGRESS NOTES, dated 11/1/2023, revealed Resident #40 was observed in Resident #20's [female] room with his hand under her covers.
The Care Plan was not revised to reflect Resident #40's inappropriate sexual behaviors toward staff members on 10/25/2023 and 10/30/2023, and no interventions were implemented to prevent the inappropriate behaviors from occurring with female residents, until after he was found in Resident #20's room with his hand under her covers.
9. Review of medical record revealed Resident #304 was admitted to the facility on [DATE], with diagnoses of Encephalopathy, Apraxia, Parkinson's Disease, Anxiety Disorder, Major Depressive Disorder, and Retention of Urine.
Review of the admission MDS dated [DATE], revealed Resident #304 had a BIMS score of 8, which indicated he was moderately cognitively impaired.
Review of the Nursing Progress Note, dated 3/17/2023, revealed .Called to room by [Named Occupational Therapist] .Observed patient lying on left side of bed .facing the door. Blood noted to floor underneath head. Full body assessment done, laceration noted to back of scalp with large hematoma. Small open area to left side of forehead .this nurse called 911. Transport here at this time to transport patient .
Review of the Nursing Progress Note, dated 3/18/2023, revealed .RESIDENT RETURN BACK FORM [from] ER [emergency room] IN FAMILY CAR AT 10:00 PM ON 3/17/2023, RESIDENT RECEIVED 4 STAPLES TO THE BACK OF HEAD .
Review of the Named Hospital Records dated 3/17/2023, revealed .Emergency Dept [department] .f/u [follow-up] with pcp [primary care physician] to ensure resolution of present symptoms .if persist f/u with [NAME] [orthopedic] for futher [further] evaluation. return if worsen or develop new symptoms. Need staples removed in 7 to 10 days .
During an interview on 12/27/2023 at 10:11 AM, the Nurse Practitioner (NP) confirmed she did receive an order from the hospital to monitor and remove the staples in 7 to 10 days and the order was not completed.
During an interview on 12/27/2023 at 12:01 PM, the DON was asked should a revision to the care plan to monitor the laceration with staples for Resident #304 have been done. The DON stated, .yes ma'am .
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0740
(Tag F0740)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation and interview, the facility failed to ensure behavioral health care n...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation and interview, the facility failed to ensure behavioral health care needs were met for 1 of 10 sampled residents (Residents #6) exhibiting the behaviors of wandering, verbal/physical aggression, and behaviors due to cognitive decline.
The findings include:
1. Review of the facility's policy titled, Behavioral Health Services, dated 11/2022, revealed, .Behavioral health involves the resident's emotional and mental well-being including, but not limited to the prevention and treatment of mental and substance use disorders .If the resident does not qualify for specialized services, but requires more intensive behavior health services, the Social Service Director will ensure the resident is evaluated and followed by Mental Health Services .The facility will provide each resident with behavioral health care and services to attain or maintain the highest practicable, physical, mental, and psychosocial well-being by using the comprehensive assessment and plan of care .The DON [Director of Nursing] will oversee the behavior health program .The behavioral health team will meet at a minimum of monthly .Documentation related to behaviors and effectiveness of interventions .
2. Closed medical record review revealed Resident #6 was admitted to the facility on [DATE], with diagnoses of Dysphagia, Schizophrenia, Chronic Obstructive Pulmonary Disease, Hypothyroid Disease, Bipolar Disorder, Major Depressive Disorder and Generalized Anxiety Disorder.
Review of the Nursing Progress Note dated 6/14/2023, revealed .Patient with acute status change. Times 3 aides [3 CNAs] in room with patient as she had loose bm [bowel movement] and smeared over everything. She is observed wrapping cords around her body and neck. She is unable to follow any commands. Observed bumping and jumping violently in bed and hitting things on the wall .
Review of the Behavior Health Meetings dated 6/16/2023, 8/4/2023, and 10/20/2023, revealed the facility failed to conduct Behavior meetings at least monthly to monitor residents on the behavior program. The facility was unable to provide documentation the behavior program has been monitoring the residents with behaviors.
Review of the Nursing Progress Note dated 7/9/2023, revealed .RESIDENT HAS BEEN UP ALL NIGHT STRIPPING IN BED. TEARING OFF HER BRIEF AND BEDDING OFF THE BED. RESIDENT HAS BEEN MOVING AROUND UNCONTROLLABLY .
Review of the PSYCHIATRIC PROGRESS NOTE, dated 7/14/2023, revealed .Pt [patient] was examined in the bed. Pt's [patient's - Resident #6] organic condition has resulted in significant speech and language problems. Pt didn't appear [in] acute distress .
Review of the medical records revealed the Psychiatric Progress Note failed to mention or address Resident #6's behaviors documented on 7/9/2023.
Review of the Nurse Practitioner Progress Note dated 8/1/2023, revealed .[Named Resident #6] is seen while laying [lying] in bed, rolled up in the fitted sheet on her bed with all of her other sheets and belongings in the floor beside the bed. She is nonverbal .unable to make her needs known .Patient was recently GDR [gradual dose reduction attempted] off Clozapine [is used to treat certain mental/mood disorders such as schizophrenia, schizoaffective disorders] due to pharmacy giving [having] trouble on filling it .Staff reports that patient's behaviors have worsened tremendously including her wrapping herself in the hanging curtains, breaking the microphone cord in the dining room, running around her room unclothed, wont [won't] keep clothes on from more than 15 minutes, and more .
Review of the Behavior, Social Service Progress Note dated 8/2/2023, revealed .staff report resident was naked and ran into room .and tried to step on items that were lying on the floor .she has become more agitated and out of control with her body movements. This behavior noted is an example of her behavior agitation. No resident or staff was harmed during her wandering episode and evening shift staff will be asked to monitor resident for wandering. Ladies .stated they do feel safe at this facility but prefer resident not to return to their room. Sw [Social Worker] will consult with psych services as they are coming Friday.
Review of the Medical Director (MD)/Nurse Practitioner (NP) Communication Sheet dated 8/2/2023, revealed .[Named Resident #6] .needs her meds [medication] Back! very unsettled-thrashing-destructive to property-Manic? .Help .
Review of the PSYCHIATRIC PROGRESS NOTE, dated 8/4/2023, revealed .Pt [patient - Resident #6] was examined in the chair .minimal in dialogue .appears to be exhibiting akathisia [movement disorder causing a feeling of restlessness and inability to stay still] .
Review of the medical records revealed the Psychiatric Progress Note failed to mention or address Resident #6's behaviors of wandering in other resident rooms on 8/2/2023.
Review of a quarterly Minimum Data Set (MDS) dated [DATE], revealed Resident #6 was unable to complete the BIMS interview and staff assessed her to be severely cognitively impaired without behaviors and felt down, depressed, or hopeless.
Review of the Nursing Progress Note dated 10/26/2023, revealed .around 2330 [11:30 PM] behaviors noted as follows: resident removed all of her clothes from her body and her closet, removed sheets off bed, threw cups and water in the floor and pulled call light from the wall .
Review of the 24 Hour Shift Report, dated 11/19/2023, revealed .[Named Resident #6] .Verbal threats/cussing @ [at] room mate [roommate] .
Review of the Nursing Progress Note dated 11/20/2023, .Resident is agitated and aggressive with roommate. resident was overheard telling roommate I told you to shut the [expletive] up, if you don't, I will beat the [expletive] out of you, do you want me to beat the [expletive] out of you? nurse spoke with resident and educated this will not be tolerated, resident continues to yell and cuss. DON [Director of Nursing] notified Roommate moved to a new room for safety .
Review of the Stand Up Meeting dated 11/20/2023, revealed the facility listed Resident #6 was reviewed for behaviors. The facility was unable to provide any other documentation in the stand up meeting that Resident #6 was reviewed for behaviors.
Review of the Nursing Progress Note dated 12/11/2023, .Increased behaviors, resident wandering more than normal, anxious, unable to rest, screaming and screeching, taking clothes off constantly, and unable to redirect .
Review of the 24 Hour Shift Report, dated 12/18/2023, revealed .[Named Resident #6] .symbol [arrow up] [increased] anxiety .symbol [arrow up] .irritability combative .
Review of the Nursing Progress Note dated 12/19/2023, .Resident extremely irritable and anxious this shift, unable to redirect, combative, threw water pitcher across the room and got her roommates water pitcher and threw it as well. Throwing pillows, clothes and all bedding, still unable to redirect. CNA [Certified Nursing Assistant] got resident out to nurses station and on the couch where she continues to take her clothes off and throw them. Resident's roommate states .cannot sleep in that room .
Review of the Social Service Progress Note dated 12/19/2023, revealed .Notified by CNA that resident's roommate wanted to move to another room because resident was throwing things in the room. Roommate was moved to another room. [Named Family Member #2], was notified of resident's behavior and need for referral to be sent to behavior center. [Named Family Member #2] stated, I don't really see that throwing a water pitcher is that bad but you do what you have to do .
Review of Named Behavioral Healthcare Facility dated 12/20/2023, revealed Resident #6 had increased cognitive decline, erratic behavior, and combativeness towards others.
Review of the undated MD/NP Communication Sheet revealed .[Named Resident #6] .increased behaviors .
Review of the undated MD/NP Communication Sheet revealed .[Named Resident #6] .increased irritation .aggitation [agitation] - aggression-anxiety .
During a telephone interview on 12/28/2023 at 12:24 PM, CNA #1 was asked about the incident with Resident #6 and Resident #38. CNA #1 stated, .the call light went on .it was [Named Resident #6] she hit the light .[Named Resident #6] had [Named Resident #38's] water pitcher .she grab it off the overbed table and raised it up .as soon as I said not threw it .she threw it against the wall near the television .she [Resident #6] was having behaviors .she was going back and forth .I told [Named Resident #38] it was ok .I got [Resident #6] dressed .she stays in the day area on the couch .I took her there .I told the nurse [LPN #12] what happen .
During a telephone interview on 12/28/2023 at 1:08 PM, Licensed Practical Nurse (LPN) #12 was asked if she completed an incident report on 12/19/2023, with Resident #6 and Resident #38. LPN #12 stated, .I don't remember doing an incident report .I know I made some notes on it .I wanted to consult with the DON or the ADON [Assistant Director of Nursing] first .I wanted to see what kind of incident it would be .I have never been through anything like that .I was just waiting to consult with someone that next morning .she [Resident #38] was in bed .I just kind of asked [Named Resident #38] what happened .I could tell there was a mess .there were linens on the floor the best thing I knew to do was to keep them separated [Named Resident #38] didn't have any apparent injuries CNA said that the water pitcher had been thrown to the other side of the room .I reported it to the DON I came in the next day .there were plans for a room changing [Resident #38] .I went to administrator to inform him that I didn't think it was safe to put another resident in the room with [Named Resident #6] within a couple hours they had actually sent her out to psych [psychiatric facility] . LPN #12 was asked if she wrote a statement. LPN #12 stated, .I wrote a statement the night they sent [Named Resident #6] out .I did make my initial note when it happened .for the last couple weeks I tried to tell management about her condition .about her behavior at night .I passed it on but don't think anyone grasped the gravity of the situation .I had been making notes weeks prior of her behaviors at night put it in the nurse notes and put in the book for the doctor .she was having increased anxiety .agitation .I passed it on .during report .the DON came in early that morning around 5:00 AM .I told her what happened .I was waiting on her to tell me what to do .to complete an incident report or not .when I came in the following night .that is when they were doing the room changes [Resident #38] .with the room changes going on I assumed an incident report had been done and someone was following up on it .
During a telephone interview on 1/2/2024 at 10:11 AM, CNA #14 was asked about the incident with Resident #6 and Resident #38. CNA #14 stated, .I think [Named Resident #6] threw her pitcher and hit [Name Resident #38] bed .I know her [Resident #6's] water pitcher was on [Named Resident #38] bed .water was at the end of [Named Resident #38] bed and by [Named Resident #6] bed .the water was everywhere .[Named Resident #6] her pitcher was on the other side of her bed on the over bed table .I asked [Named Resident #38] how water got on the bed .I tried to talk to her she was just lying there looking at me .she [Named Resident #38] did not say anything .I asked where all this stuff come from .there was linen on the floor [Named Resident #6] pillow was on [Named Resident #38] bed .I asked [Named Resident #38] why she was not sleeping .she [Named Resident #38] said I can't sleep .that is all she would say .[Named Resident #6] pillow was on her [Named Resident #38] bed almost at the end of [Named Resident #38] bed .all of her [Resident #6] blankets and things were on the side of [Named Resident #38] bed .it was on the right side of her [Named Resident #38] bed . CNA #14 was asked if she had seen Resident #6 throw the water pitcher . CNA #14 stated, .No .I did not see it .[Named CNA #1] was coming from the breakroom .she went in and came and got me .we went in together .we cleaned up the room .got all the stuff up off the floor .dried the floor and asked if she [Resident #38] needed anything .I turned off the light .told her I would be back in 1 hour .when I went back, she was asleep . CNA #14 was asked if Resident #38 told her she was afraid. CNA #14 stated, .No .she did not tell me she was afraid .she just looked afraid .her eyes were wide open, and she was staring in [Named Resident #6's] direction . CNA #14 was asked if Resident #6 had any behaviors. CNA#14 stated, .Yes .every single night around the same time .she would strip her clothes off .get out of her bed and come to the hallway naked .she tore that room up every night .she would take all the linen off the bed each night and throw on the floor and thrash around on the bed .but that night she was a little bit out of control than normal . CNA #14 was asked if she reported Resident #6's behaviors. CNA #14 stated, .Yes .every night I would tell the nurse .I don't know what they want me to do .we would take her in the television room at night .sometimes it would help .sometimes it would not . CNA #14 was asked if Resident #38's bed got wet. CNA #14 stated, .Not too wet .just down the side of the bed the blanket and the top sheet .her gown was not wet .just the top sheet and the top blanket .most of the water was on the floor .the bottom fitted sheet did not get wet .I had a little water on the bottom sheet .we did not change the bottom sheet .it [water] was on the right side of the sheet and blanket .it was on the floor on the right side of the bed .the pillow was at the foot of the [Resident #38's] bed it was not on her it was almost hanging off the bed .it was her [Resident #6's] personal pillow case that matched her blanket on her bed .
During an interview on 1/2/2024 at 1:22 PM, the DON was asked when a resident exhibits behaviors and acts out what is the process to provide safety to the other residents. The DON stated, .I know they took [Named Resident #6] to the tv [television] room/day room and placed her on the couch .when I started, she was a resident here .I knew she was having behavior .she been having behavior . The DON was asked should Resident #6 be monitored for behaviors. The DON stated, Yes. The DON was asked how often should Resident #6 be monitor for behaviors and should it be documented. The DON stated, .Yes .every shift in the medical records .the doctor should evaluate the resident to get to the root cause of the behaviors whether need a medication change and have a conversation about it and address this [behaviors]. She came from [Named Nursing Home] .this facility is not familiar with her behaviors . The DON was asked should Resident #6 be care planned for monitoring and interventions be in place for behaviors. The DON stated, .Yes . The DON was asked who is over the behavior program. The DON stated, .Social Services .DON .ADON .I pull the 24 Hour Report .I like to look at the Medical Director's communication book .I bring the 24 Hour Report to the morning meetings . The DON was asked if she knew if Resident #6 was in the behavior program. The DON stated, .I don't know .
During an interview on 1/2/2024 at 2:38 PM, LPN #6 was asked if Resident #6 had behaviors. LPN #6 stated, .Yes she has behaviors .she did not talk a lot .she was up and down .she's out of her chair back to her room she would get in her wheelchair .go fast across the floor, she would lay down on the couch .she was really bad to lay herself down in the floor .she would tear her clothes off .you'd have to put her clothes back on her .she was never aggressive to me .she had high anxiety .she could never lay down to rest . LPN #6 was asked if the facility was monitoring Resident #6's behaviors. LPN #6 stated, .No .I don't know if it's documented in the progress [notes] .I don't remember writing anything in the notes .
During an interview on 1/2/2024 at 2:48 PM, CNA #2 was asked if Resident #6 had any behaviors. CNA #2 stated, .Yes .she has behaviors .she had episodes at times .takes her clothes off gets naked .sometimes she goes in other resident's rooms .she take their clothes out their closets .she would be lying on the floor .she takes the linen off the bed except the fitted sheet .she wraps up in it [fitted sheet] .you can go put clothes on her .5-10 [minutes] later she going to take them back off .it was hard to control her .they would come get me when something happened .she likes me . LPN #2 was asked if the facility was monitoring Resident #6's behavior or should she have been on 1:1 monitoring. CNA #2 stated, No ma'am .we knew she had the episodes from the facility she came from .
During an interview on 1/2/2024 at 4:26 PM, the Social Service Director [SSD] was asked if she could tell me the process for the behavior program. The SSD stated, .when a resident is exhibiting any kind of behavior we need to have psychiatric services see them .we talk about it in the morning meetings .[obtain a physician's] order and have the family sign for consent on admission .[Named Psychiatric Nurse Practitioner] comes once a week on Fridays .he will see them, [the residents] they stay in the program as long as they need to .I'm going to be focusing on a UDA [User Define Assessment] it's a behavior health review .we have one for behaviors .we follow them for 4 weeks .if there are any new med [medication] changes .if any new diagnosis .or new behaviors .[Named Psychiatric Nurse Practitioner] and I go over anyone who needs to be seen . The SSD was asked should Resident #6 be on the behavior program and monitored for behaviors. The SSD stated, Yes .I monitor them through [Named Psychiatric Nurse Practitioner] and if there are any changes . The SSD was asked, should Resident #6 have doctors' orders for monitoring her behaviors. The SSD stated, Yes. The SSD was asked should Resident #6's care plan reflect she's on the behavior program. The SSD stated, Yes .I will get that done today . The SSD was asked how often should there be a behavior meeting. The SSD stated, .Monthly . The SSD was asked should there be documentation that monthly meetings were held. The SSD stated, .Yes .we don't have the other months of the meetings .I have provided you with what I have .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Pharmacy Services
(Tag F0755)
Could have caused harm · This affected 1 resident
Based on policy review, observation, and interview, the facility failed to ensure that medication records were in order and that an account of all controlled medications were maintained and reconciled...
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Based on policy review, observation, and interview, the facility failed to ensure that medication records were in order and that an account of all controlled medications were maintained and reconciled for 1 of 3 Medication Carts (Medication Cart #2).
The findings include:
1. Review of the facility policy titled, Medication Administration-Unit Dose Cart System dated 5/2023 revealed, .PROCEDURE .Correctly document administration of ordered medication .
2. Observation and interview at Medication Cart #2 on 12/12/2023 at 4:40 PM, revealed Licensed Practical Nurse (LPN) #1 was asked to review Resident #22's narcotics. Review of the CONTROLLED SUBSTANCES record for Resident #22 revealed, .GABAPENTN [for nerve pain]100 MG [milligrams] CAPSULE .2 CAPSULES BY MOUTH .Doses Left .20 . Review of Resident #22's narcotic card revealed 18 capsules remained. LPN #1was asked about the difference in the number remaining, I did not sign it out she confirmed it should have been signed out when it was administered.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0760
(Tag F0760)
Could have caused harm · This affected 1 resident
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, and interview, the facility failed to ensure residents were free from significant...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, and interview, the facility failed to ensure residents were free from significant medication errors for 3 of 6 sampled residents (Residents #1, #306, and #354) reviewed for medication administration.
The findings include:
1. Review of the facility's policy titled, Medication Administration, dated 5/2023, revealed, .correctly administer medications as prescribed .Correctly document administration of ordered medication .
2. Review of the medical record revealed Resident #1 was admitted to the facility on [DATE], with diagnoses of Congestive Heart Failure, Cerebrovascular Disease, Diabetes Mellitus, Hypertension, Extended Spectrum Beta Lactamase (ESBL) Resistance.
Review of the December 2023 Physician's Orders revealed, .GABAPENTIN [used for nerve pain] 100 MG [milligram] CAPSULE .200MG .6AM [6:00] [morning] AND 6PM [evening] .for Pain .
Review of the December 2023 Medication Record (MR) revealed on 12/16/2023 and 12/17/2023, the Gabapentin was not administered as prescribed.
During an interview on 12/20/2023 at 8:05 AM, Resident #1 was asked if he had received his medications over the weekend. Resident #1 stated, .I don't need another weekend like that .didn't get my gabapentin .it takes the edge off [the pain] .they ran out of it again .
3. Review of the medical record revealed Resident #306 was admitted to the facility on [DATE] and readmitted on [DATE], with diagnoses of Chronic Obstructive Pulmonary Disease, Chronic Respiratory Failure, Diabetes, Dementia, Pleural Effusion, Acute Pulmonary Edema, and Congestive Heart Failure.
Review of the March 2023 Physician Orders revealed, .NOVOLIN R 100 U [unit]/1 ML [milliliter] .sliding scale .Bkfst [breakfast], lun [lunch], Din [dinner] .for Elevated Blood Glucose .GUAIFENESIN 100 MG/5 ML .20ml .Every 4 hours for COUGH .NASAL SPRAY 0.65 % [percent] .2 SPRAYS EACH NOSTRIL .one time daily .for ALLERGIES .FLUTICASONE .100MCG [micrograms]-25MCG .1 PUFF .daily .for COPD [Chronic Obstructive Pulmonary Disease] .SENNA+DOCUSATE SODIUM [stool softener] 50 MG-8.6 MG TABLET .one time daily for Constipation .
Review of the March 2023 MR revealed:
a. On 3/5/2023 the nasal spray and guaifenesin were not administered as prescribed.
b. On 3/7/2023 guaifenesin was not administered as prescribed.
c. On 3/17/2023 and 3/30/2023 blood glucose monitoring was not done as ordered.
d. On 3/18/2023 Fluticasone was not administered as prescribed.
e. On 3/18/2023 and 3/19/2023 Senna docusate was not administered as prescribed.
Review of the April 2023 Physician's Orders revealed, .OXYCODONE .ACETAMINOPHEN [treatment of pain] 325 MG-7.5 MG TABLET .1 TAB[tablet] .Every 6 hours .for Pain .ALBUTEROL SULFATE [asthma therapy] HFA [Hydrofluoroalkane] [propellant in the inhaler] .2 PUFFS .Every 4 hours .Chronic respiratory failure .
Review of the April 2023 MR revealed:
a. On 4/1/2023 Oxycodone was not administered as prescribed.
b. On 4/11/2023 Albuterol was not administered as prescribed.
Review of the May 2023 Physician's Orders revealed, .OXYCODONE .ACETAMINOPHEN 325 MG-7.5 MG TABLET .1 TAB .Every 6 hours .for Pain .NOVOLIN [lowers blood sugar] R[regular] 100 U/1 ML .sliding scale .Bkfst, lun, Din .for Elevated Blood Glucose .MORPHINE .15 MG TABLET .1 TAB Twice a day .for Pain .KLOR-CON .8 MEQ [milliequivalent] .1 TAB .daily .LORAZEPAM 0.5 MG .1 TAB Twice a day .for ANXIETY .D/C [discontinue] .05/10/23 [2023] .FUROSEMIDE [diuretic] 40 MG .1 and1/2 tab .One time daily .for Edema .LISINOPRIL 2.5 MG .1 tab .Twice a day .HTN [hypertension] .OMEPRAZOLE 20 MG .1 .Before Breakfast .Order Date 05/10/23 .LASIX 40 MG .2 tabs for 14 days .Acute .heart failure .ALBUTEROL SULFATE HFA .2 PUFFS .Every 4 hours .Chronic respiratory failure .LORATADINE 10 MG [allergy medication] .1 TAB .daily .ALLERGIES .MONTELUKAST .10 MG .1 time daily .ALLERGY SYMPTOMS .SENNA+DOCUSATE SODIUM 50 MG-8.6 MG TABLET .one time daily for Constipation .DOCUSATE [stool softener]100 MG .1 CAP [capsule] .Twice a day .Constipation .FLAVOXATE .100 MG .1 TAB .Three times a day .FERROUS SULFATE 325 MG .1 TABLET .One time Daily .BREO ELLIPTA 100MCG-25MCG .1 PUFF .One time daily .for COPD [chronic obstructive pulmonary disease] .
Review of the May 2023 MR, revealed:
a. On 5/2/2023 and 5/5/2023 Oxycodone was not administered as prescribed.
b. On 5/3/2023, 5/4/2023, 5/14/2023 and 5/15/2023 Morphine was not administered as prescribed.
c. On 5/4/2023 and 5/14/2023 Albuterol Inhaler was not administered as prescribed.
d. On 5/6/2023, 5/7/2023 and 5/9/2023 Furosemide was not administered as prescribed.
e. On 5/7/2023 and 5/8/2023 Omeprazole was not administered as prescribed.
f. On 5/14/2023 the Blood Glucose was not taken as prescribed due to no lancets.
g. On 5/14/2023 the Klorcon, Morphine, Lorazepam, Lisinopril, Lasix, Docusate, Loratadine, Montelukast, Senna Docusate, Flavoxate, Ferrous Sulfate, and Breo Ellipta Inhaler were not administered as ordered.
4. Review of the medical record revealed Resident #354 was admitted to the facility on [DATE], with diagnoses Hypertension, Chronic Pain Syndrome, and Anxiety.
Review of the Baseline care plan dated 12/13/2023 revealed, .Psych Medication .the resident require psychotropic medication .Yes .mental health diagnosis .Anxiety .
Review of the December 2023 Physician's order revealed, .Order Date 12/13/2023 .SIMVASTATIN [to treat high cholesterol] 40 MG TABLET 1 tab .at Bedtime 2100 .MELOXICAM [to treat pain] 15 MG 1 tab .at Bedtime Every 2 days .Start date 12/16/2023 .ALPRAZOLAM [is used to decrease abnormal excitement in the brain] 1 MG .0.5tab .One time daily [Time 9:00 PM] for anxiety .
Review of the December 2023 MR revealed:
a. On 12/16/2023 the simvastatin and meloxicam were not administered as prescribed.
b. On 12/17/2023 the alprazolam was not administered as prescribed.
During an interview on 12/19/2023 at 2:45 PM, the Director of Nursing (DON) was asked should physician orders be followed. The DON stated,Yes. The DON was asked should residents receive their medication as ordered. The DON stated, Yes .
CONCERN
(D)
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0761
(Tag F0761)
Could have caused harm · This affected 1 resident
Based on policy review, observation, and interview, the facility failed to ensure medications were properly and securely stored when a medication was left unattended in a resident's room for 1 of 6 sa...
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Based on policy review, observation, and interview, the facility failed to ensure medications were properly and securely stored when a medication was left unattended in a resident's room for 1 of 6 sampled residents (Resident #19) and when an open and undated medication was observed in 1 of 6 (Treatment Cart) medication storage areas.
The findings include:
Review of the facility's policy titled Medication Administration-Unit Dose Cart System dated 5/2023, revealed .PROCEDURE .Administer oral medication and observe that Resident has swallowed. Never leave a drug in Resident's room .
Observation in the resident's room on 12/11/2023 at 2:36 PM, revealed Resident #19 had an unsecured oval white pill in a cup on the nightstand left unattended at the beside.
During an interview on 12/11/2023 at 4:55 PM, Licensed Practical Nurse (LPN) #2 was asked to identify the medication. LPN #2 took medication to the medication cart and identified the pill as Buspar (treatment for anxiety disorders). LPN #2 stated, I watched him take his meds [medications] this morning at 9:00 AM med [medication] pass. She confirmed that medication should not be left unattended at the bedside and that Resident #19 was not able to self-medicate.
During an observation and interview on 12/13/2023 at 10:30 AM at the Treatment Cart revealed, Triamcinolone (used to treat skin conditions) was open and undated. The Wound Care Nurse agreed the medication should have been dated if opened.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Deficiency F0841
(Tag F0841)
Could have caused harm · This affected 1 resident
Based on review of the Medical Director Agreement, policy review, medical record review and interview, the Medical Director failed to ensure resident care policies were implemented to use resources ef...
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Based on review of the Medical Director Agreement, policy review, medical record review and interview, the Medical Director failed to ensure resident care policies were implemented to use resources effectively and efficiently to attain and maintain the highest practicable well-being of all residents and failed to ensure an effective and appropriate plan to ensure residents rights to be free from allegation of abuse for 2 of 20 residents (Residents #24 and #307) reviewed for abuse.
The findings include:
1. Review of the Medical Director Agreement signed 11/17/2021, revealed .Professional Services. Physician shall at all times render Services in a competent, Professional, and ethical manner, in accordance with prevailing standards of medical practice in the relevant community, perform professional and supervisory services in accordance with recognized standards of the medical profession, and act in a manner consistent with all applicable statues, regulations, rules, orders, and directive of any all applicable governmental and regulatory bodies having competent jurisdiction .Policies and Procedures .Facility shall make accessible to Physician a copy of it rules, regulations, policies and procedures related to the Services, terms and conditions of this Agreement .
Review of the ADHOC (When Necessary or as Needed) meeting in which Resident #24 and Resident #307 were discussed dated 12/20/2023, revealed .MD [Medical Director] reiterated that in his medical opinion that abuse did not occur in this case and that consent is a complicated assessment that is not as easy as basing on a BIM [Brief Interview for Mental Status] score or MDS [Minimum Data Sheet] score on cognitive ability at a given time as with certain medial conditions such as traumatic brain injury and other medical conditions that impact impulsivity and reason can fluctuate and sexual expressions part of the human experience . The Medical Director also stated that he felt proper medical measure were taken to address behavioral concerns.
During an interview on 12/19/2023 at 10:06 AM, the Medical Director (MD) confirmed his email statement dated 12/13/2023. The MD confirmed he felt the incidents between Residents #24 and #307 were mutually consensual. The MD stated, Everything I gathered that was right. He [Resident #307] was mobile, instigated [the first incident], they broke them up the he re-instigated and she [Resident #24] returned the behaviors .problematic from the started .varying degrees of comprehension, hard to figure out where they are on that curve .BIMS [Brief Interview for Mental Status] detects memory, certainly detects how well they comprehend .sexual conduct is something we all have built into our system .very primordial instinct .[Named Resident #307] was already doing that [sexual behaviors] we knew that going in. We split them [Resident #24 and Resident #307] up, it happened again, we split them up, what more can we do as providers. It appears as he rolled back down the hall again, one thing on his mind, she [Resident #24]touched him [Resident #307] back, I don't know what happened after that second contact, don't know if they [the facility] did one on one .it's just hard for a BIMS to tell me intent .I don't hold this place accountable for that occurrence .I find out about it [behaviors] sometimes from my Nurse Practitioner [NP] .understand where y'all are coming from, was he [Resident #307] impaired enough to be a predator or was she [Resident #24] able to enjoy it .at worse I think it was an unfortunate incident, don't think anybody was harmed .he [Resident #307] was mobile . The MD was asked would one on one monitoring have been an option. The MD stated, I think if you have subsequent incidences either send him to a Geri-psych or do one on one .if they [the facility] had done one on one maybe solved the second [incident] . The MD confirmed that he was made aware of the sexually inappropriate incident that occurred between Resident #24 and #307 in August, and stated, I think this may have been shortly before I got the final call from my NP . The MD was asked was he aware of what the Federal Regulation said about sexual abuse. The MD stated, You are welcome to read it to me. The interpretive guidance for the Federal Regulation on sexual abuse was read to the MD and he was asked did the facility follow the guidance. The MD stated, I think they did .I think they both seem cognitively aware of what's going on .would think it's abusive if a person was harmed in any way . The MD was asked if they were having consensual sex should the facility have followed their policy for consensual sexual relations between residents. The MD confirmed the facility should have followed their policy on Consensual Sexual Contact of Residents.
The Medical Director failed to ensure Administration identified, developed, and implemented appropriate plans of action to ensure the effective use of its resources to maintain the highest practicable well-being of all residents.
The Medical Director failed to ensure policies were followed to ensure the safety and well-being of the residents.
CONCERN
(D)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
QAPI Program
(Tag F0867)
Could have caused harm · This affected 1 resident
Based on policy review, job description review, and interview, the facility failed to ensure an effective Quality Assurance Performance Improvement (QAPI) program that recognized ongoing problems with...
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Based on policy review, job description review, and interview, the facility failed to ensure an effective Quality Assurance Performance Improvement (QAPI) program that recognized ongoing problems with resident safety to prevent, identify, report, and thoroughly investigate, allegations of abuse. The QAPI committee failed to assure the facility was administered in a manner to use its resources effectively and efficiently, and that the Regional Client Operation Consultant assisted the facility with identifying, evaluating, addressing clinical concerns, coordinating the care, and providing clinical guidance and oversight. The QAPI committee program failed to identify the root cause to prevent abuse.
The findings include:
Review of the facility's policy titled Quality Assurance Performance Improvement Policy, dated 10/2023, revealed, .It is the policy of this facility to develop, implement, maintain, and to provide oversight for an effective Quality Assurance and Performance Improvement Program that focuses on indicators of outcomes of care and quality of life .The QAPI committee will meet monthly .The QAPI program will be ongoing, comprehensive, and will address the full range of care and services provided by the facility. Data collection for care and services may include, but not limited to .Review of the Quality Measures Report with emphasis on the flagged areas .Incident and Accident Reports .Performance indicators will be established based on the data collected and monitored in the QAPI Committee meetings .Actions will be aimed at performance improvement. The facility will utilize a root cause analysis to improve processes. Actions for change will be developed from the establishment of root cause and will be designed to effect positive change. Audits will be performed to determine the effectiveness of change .Performance improvement activities will be monitored monthly until the compliance goal is met for three consecutive months, and then at a minimum of annually .
Review of the facility's Executive Director/Chief Operating Officer JOB DESCRIPTION-FACILITY, signed 7/30/2021, revealed .Accepts 7-day/week, 24-hour/day responsibility for assisting facility in planning, developing, organizing, directing and evaluating the overall operations of the Long-Term Care facility .Consistently demonstrates loyalty and commitment to the facility staff as well as establishes standards, goals, policies and procedures .Assure resident safety at all times .Willing to address each resident by his/her preferred name as well as learn and abide by Residents' Rights, rules and regulations .Willingness to accept administrative responsibility for facility operations and chair of various committees .Ensures the delivery of the highest level of health services and quality of care that is responsive to customers' needs .Performs as the PI (Performance Improvement) Coordinator .Performs as the designated Compliance Officer/Risk Manager charged with the responsibility for operating and monitoring the Compliance Program and chairs the Performance Improvement/Risk Management Committee .Consistently promotes a safe environment for Resident .Ensures compliance with all Federal, State, and licensure regulations and laws as measured by annual surveys and complaint visits .Resident preferences are followed when providing care and service .Review Resident complaints and grievances and make written reports of action taken .Review accident/incident reports ( .falls, injuries of an unknown source, abuse .) .Monitor to determine the effectiveness of the facility's risk management program .
Review of the monthly QUALITY ASSURANCE PERFORMANCE IMPROVEMENT MEETING MINUTES, dated January 2023 through December 2023, revealed there was no mention of the incidents of allegation of abuse between Resident #24 and Resident #307 and between Resident #20 and Resident #40.
During an interview on 12/21/2023 at 12:13 PM, the Executive Director/Chief Operating Officer was asked if the facility completed a root cause analysis after the first incident of inappropriate sexual contact between Resident #24 and Resident #307. The Executive Director/Chief Operating Officer stated No. The Executive Director/Chief Operating Officer was asked do you think the root cause analysis should be a part of the Quality Assurance process. The Executive Director/Chief Operating Officer stated, Yes. The Executive Director/Chief Operating Officer was asked was an Ad Hoc QAPI meeting conducted following any of the incidents of alleged sexual abuse. The Executive Director/Chief Operating Officer stated, .No .and it should have been . The Executive Director/Chief Operating Officer was asked if the Medical Director was notified of the allegation of abuse. The Executive Director/Chief Operating Officer stated, .I don't know I would have to look at those notes again . The Executive Director/Chief Operating Officer was asked if the incidents of sexually inappropriate behaviors were discussed in QAPI at any time. The Executive Director/Chief Operating Officer stated, .To my knowledge, I really can't remember that . The Executive Director/Chief Operating Officer was asked should there be documentation in the QAPI meeting minutes if it was. The Executive Director/Chief Operating Officer stated, .It should be . The Executive Director/Chief Operating Officer was asked considering the sexually inappropriate behaviors continued between Resident #24 and Resident #307 and was not discussed in the QAPI meeting, do you feel like your QAPI was effective. The Executive Director/Chief Operating Officer stated, .No .
During and interview on 12/28/2023 at 10:34 AM, the Regional Client Operation Consultant was asked who trained staff members on the QAPI process. The Regional Client Operation Consultant stated, .I did .I provided the training .we have a QA [Quality Assurance] manual and policies and have examples of audit tools, PIPs [Performance Improvement Project] and PI [Performance Improvement] plan .the process is for making the data measurable, and explaining the plan, if new team member comes on .they report QA information for areas of improvement .have to show what was implemented .put a plan in place to improve the outcomes for the residents .
During an interview on 1/2/24 at 2:20 PM, the Executive Director/Chief Operating Officer was asked about the incident when Resident #40 was observed in Resident #20's room on two separate times. The Executive Director/Chief Operating Officer stated, .Allegedly somebody said that he [Resident #40] had went into the room but I couldn't get any staff to confirm .what started it all is that the Sitter said she saw a male resident go in there [Resident #20's room] .so I went down to the nurses station immediately and got someone .I got a statement from [Name Certified Nursing Assistant - CNA #1] .then [Named CNA #7] .but nobody else seemed to see that [the incident] . The Executive Director/Chief Operating Officer was asked when were you made aware of the incident. The Executive Director/Chief Operating Officer stated, .Oh gosh .I don't know I can't remember .it was probably that day I imagine . The Executive Director/Chief Operating Officer was asked if he had the Sitter write a statement. The Executive Director/Chief Operating Officer stated, .She just wrote it the other day . The Executive Director/Chief Operating Officer was asked did she wait 2 months to write the statement or did you just ask her to write it. The Executive Director/Chief Operating Officer stated, .I just asked her to write it . The Executive Director/Chief Operating Officer was asked what should have been done according to the abuse policy if there is an allegation of abuse. The Executive Director/Chief Operating Officer stated, .Start and investigation .gather statements .
The QAPI committee failed to ensure Administration developed and implemented policies and procedures, had a system in place to monitor nursing services and facility staff, and had a system to ensure allegations of abuse were thoroughly reported and investigated.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Comprehensive Care Plan
(Tag F0656)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation and interview, the facility failed to implement comprehensive care pl...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation and interview, the facility failed to implement comprehensive care plans for 8 of 13 sampled residents (Resident #1, #6, #17, #29, #38, #306, #307, and #354) reviewed for care planning.
The findings include:
1. Review of the facility's policy titled, Care Plans dated 8/2022, revealed, .Identify needs .thorough assessment .comprehensive care plan is developed .Resident Assessment (MDS) [Minimum Data Set] . reviewed at least quarterly .significant change .Care Plan .reflect the following .updated as changes occur .
Review of the facility's policy titled Resident Responsible Party Notification dated 4/2017, revealed .significant change .major change in . status .requires interdisciplinary .revision of the .care plan .
2. Review of the medical record revealed Resident #1 was admitted to the facility on [DATE], with diagnoses of Congestive heart Failure, Chronic Obstructive Pulmonary Disease, Cerebrovascular Disease, Diabetes, Hypertension, and Seizures.
Review of the quarterly MDS dated [DATE] revealed Resident #1 had a Brief Interview for Mental Status (BIMS) score of 15, which indicated he was cognitively intact.
Review of the Care Plan dated 2/12/2023, revealed Resident #1 was care planned to have relief from pain/discomfort and staff were to administer medications as ordered.
Review of the Medication Record (MR) revealed that Resident #1 missed two doses of pain medication on 12/16/2023 and one dose on 12/17/2023.
During an interview on 12/28/2023 at 11:28 AM, the Director of Nursing (DON) confirmed care plans should be followed.
3. Closed medical record revealed Resident #6 was admitted to the facility on [DATE], with diagnoses of Schizophrenia, Major Depressive Disorder and Generalized Anxiety Disorder.
Review of a quarterly MDS dated [DATE], revealed Resident #6 was unable to complete the BIMS interview and staff assessed her to be moderately impaired for daily decision making skills.
Review of the Comprehensive Care Plan dated 4/27/2023, revealed Resident #6 was care planned for behaviors such as disrobing, altered mood, Schizophrenia, and Bipolar Disorder. During further review, the resident was not care planned for being part of the behavior program and monitoring.
During an interview on 1/2/2024 at 4:26 PM, the Social Service Director confirmed that behavior monitoring should be on the care plan.
4. Review of the medical record revealed Resident #17 was admitted to the facility on [DATE], with diagnoses of Alzheimer's Disease, Major Depressive Disorder, Diabetes, Congestive Heart Failure and History of Falls.
Review of the significant change MDS dated [DATE], revealed Resident #17 was unable to complete a BIMS assessment and staff assessed her with moderate cognitive impairment.
Review of the Care Plan with a revision date of 9/23/2023, revealed Resident #17's bed was to be in the lowest position.
Observations in the resident's room on 12/13/2023 at 3:47 PM, 12/19/2023 at 2:15 PM, and 12/20/2023 at 8:20 AM, revealed Resident #17's bed was not in lowest position.
During an interview on 12/19/2023 at 2:32 PM, the DON confirmed the bed should be in lowest position if on the care plan.
During and observation and interview on 12/20/2023 at 8:20 AM, Licensed Practical Nurse (LPN) #1 was asked if Resident #17's bed was in the lowest position, LPN #1 confirmed the bed was not in the lowest position.
5. Review of medical record revealed Resident #29 was admitted to the facility on [DATE], with diagnoses of Alzheimer's, Chronic Obstructive Pulmonary Disease, Heart Failure, Pain, Dysphagia and Chronic Kidney Disease.
Review of the quarterly MDS dated [DATE] revealed Resident #29 was unable to complete a BIMS interview and staff assessed Resident #29 with severe cognitive impairment. Resident #29 had moderate hearing difficulty and used a hearing aid.
Review of Resident #29's Comprehensive Care Plan revealed he was not care planned for a hearing aid.
During an interview on 12/18/2023 at 3:17 PM, the DON confirmed Resident #29 should have been care planed for hearing aids.
6. Review of the medical record revealed Resident #38 was admitted to the facility on [DATE], with diagnoses of Dementia, Hypertension, Transient Ischemic Attack, Hypothyroidism, and Depression.
Review of the quarterly MDS dated [DATE], revealed Resident #38 had a BIMS score of 3, which indicated she had severe cognitive impairment.
Review of the nursing progress note dated 12/19/2023, revealed .Resident [Resident #38] moved to [other room] as roommate was noted to be throwing items in the room .resident said she could not sleep [because of her roommate] .
The facility failed to implement a care plan for the 12/19/2023 behavior incident.
7. Review of the medical record review revealed Resident #306 was admitted to the facility on [DATE] and readmitted on [DATE] with diagnoses of Chronic Obstructive Pulmonary Disease, Chronic Respiratory Failure, Diabetes, Dementia, Pleural Effusion, Acute Pulmonary Edema, and Congestive Heart Failure.
Review of the quarterly MDS dated [DATE] revealed Resident #306 had a BIMS score of 15, which indicated she was cognitively intact.
Review of the Care Plan dated 2/20/2023 revealed, .Problem .risk fluid and electrolyte imbalance r/t [related to] use of diuretics .Interventions .Administer medications as ordered .Problem .risk for pain r/t medical comorbidities .Interventions .Staff to administer me medications as ordered .Problem .risk for complications r/t respiratory diagnoses COPD [Chronic Obstructive Pulmonary Disease], allergies, bronchitis .11/19/22[2022] .Administer medications as ordered .
Review of the February 2023 MR, revealed on 2/9/2023 the Lorazepam (treatment of anxiety), Atorvastatin (treatment for high Cholesterol), Morphine (used for pain), Melatonin (sleep aid), Lisinopril (treatment for high blood pressure), Flavoxate (used for urinary incontinence), Colace (used for constipation), Ferrous Sulfate (iron deficiency) were not administered as prescribed. On 2/27/2023 Guaifenesin (cough medication) was not administered as prescribed.
Review of the 2023 March MR, revealed on 3/5/2023 the nasal spray and guaifenesin were not administered as prescribed. On 3/7/2023 Guaifenesin was not administered as prescribed. On 3/17/2023 and 3/30/2023 blood glucose was not done as ordered. On 3/18/2023 Fluticasone (allergy medication) was not administered as prescribed. On 3/18/2023 and 3/19/2023 Senna Docusate (stool softener) was not administered as prescribed.
Review of the April 2023 MR, revealed on 4/1/2023 the Oxycodone (pain medication) were not administered as prescribed. On 4/11/2023 the Albuterol (used to treat wheezing) was not administered as prescribed.
Review of the May 2023 MR, revealed on 5/2/2023 and 5/5/2023 the Oxycodone were not administered as prescribed. On 5/3/2023, 5/4/2023, 5/14/2023 and 5/15/2023 the Morphine was not administered as prescribed. On 5/4/2023 and 5/14/2023 Albuterol Inhaler was not administered as prescribed. On 5/6/2023, 5/7/2023 and 5/9/2023 Furosemide (diuretic) was not administered as prescribed. On 5/7/2023 and 5/8/2023 Omeprazole (used for gastric reflux) was not administered as prescribed. On 5/14/2023 the Blood Glucose was not taken as prescribed due to no lancets. On 5/14/2023 the Klorcon (potassium), Morphine, Lorazepam, Lisinopril, Lasix, Docusate (stool softener), Loratadine (allergy relief), Montelukast (used for asthma), Senna Docusate, Flavoxate, Ferrous Sulfate, and Breo Ellipta Inhaler (asthma).
The medications were not administered as ordered in accordance with the care plan.
8. Review of the medical record revealed Resident #307 was admitted to the facility on [DATE], with diagnoses of Traumatic Brain Injury, Schizoaffective Disorder, Bipolar Disorder, Epilepsy, Dementia, and Anxiety.
Review of the quarterly MDS dated [DATE], revealed a BIMS score of 4, which indicated Resident #307 was severely cognitively impaired no behaviors.
Review of the medical record revealed Resident #307 was observed on 7/20/2023, rubbing Resident #24's breast.
Review of the annual MDS dated [DATE], revealed a BIMS score of 9, which indicated Resident #307 was moderately cognitively impaired, with no behaviors.
Review of the 24 Hour Report Sheet dated 8/28/2023, revealed Resident #307 exhibited inappropriate behaviors with a female resident in the Common Area and the Executive Director was notified.
Review of the Care Plan dated 12/12/2023, revealed there was no revision to the care plan for the inappropriate behaviors for the incidents that occurred. Continued review of the care plan revealed the facility did not care plan Resident #307 for hypersexual behaviors and receiving medroxyprogesterone on admission.
During an interview on 12/20/2023 at 7:34 AM, the Director of Nursing Consultant confirmed Resident #307 should have been care planned for his sexual behaviors and the Director of Nursing Consultant also confirmed the care plan should have been revised after each sexually inappropriate encounter with Resident #24.
9. Review of the medical record revealed Resident #354 was admitted to the facility on [DATE] with diagnoses Hypertension, Chronic Pain Syndrome, and Anxiety.
Review of the Baseline Care Plan dated 12/13/2023, revealed Resident #354 was care planned to receive psychotropic medication for anxiety as ordered.
Review of the December 2023 MR, revealed on 12/16/2023 the Simvastatin (medication to lower cholesterol) and Meloxicam (used to treat arthritis) were not administered as prescribed. On 12/17/2023 the Alprazolam (anxiety medication) was not administered as prescribed.
During an interview on 12/28/2023 at 11:28 AM, the DON was asked should care plans be followed. The DON stated, Yes, ma'am.
CONCERN
(E)
📢 Someone Reported This
A family member, employee, or ombudsman was alarmed enough to file a formal complaint
Potential for Harm - no one hurt, but risky conditions existed
Accident Prevention
(Tag F0689)
Could have caused harm · This affected multiple residents
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to ensure residents were free of ...
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**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on policy review, medical record review, observation, and interview, the facility failed to ensure residents were free of accident hazards when the facility failed to ensure fall intervnetions were implemented for 2 of 4 (Resident #17 and Resident #305) reviewed for falls.
The findings include:
1. Review of the facility's, Fall Program Guide revealed, .Note what footwear .wearing .or lack of footwear .environmental contributions .determine root cause .Documentation .assessment findings .interventions in place .Complete incident report .Complete Post-Fall Assessment .Update the care plan with new intervention .Update the [NAME]/C.N.A [Certified Nursing Assessment] .with new intervention .
Review of the facility's policy titled Fall Prevention Program dated 4/2023, revealed .provide guidelines for fall and repeat fall preventive interventions .Procedure .Update the Fall Risk Assessment with each fall .quarterly review .change in residents status .Be sure bed is in lowest position .teaching should be documented on patient teaching sheet .Document the fall risk measures in the resident care plan .When fall occurs .Conduct a physical assessment .Complete an incident report .Notify .responsible party, and family .Complete the Post Fall Evaluation form .Document in the medical record .
2. Review of the medical record revealed Resident #17 was admitted to the facility on [DATE], with diagnoses of Alzheimer's Disease, Major Depressive Disorder, Diabetes, Congestive Heart Failure and History of Falls.
Review of the Care Plan dated 7/28/2023, revealed, .I may fall because I have dementia, I require assistance with ADL's [Activities of Daily Living], take psychotropic medications .Interventions .Help me remain safe by providing any necessary items that will help me not to fall and help me understand how to use them .bed in lowest position.
Review of the admission Minimum Data Set (MDS) dated [DATE], revealed Resident #17 was unable to complete a Brief Interview for Mental Status (BIMS) interview and staff assessed the her to have moderate cognitive impairment. Resident needed maximum assistance for ADLs.
Review of the significant change MDS dated [DATE], revealed Resident #17 was unable to complete a BIMS interview and staff assessed her to have moderate cognitive impairment. Resident had a fall in the last month, with fracture in the last 6 months, had major surgery, repair of leg.
Review of the Progress Notes dated 9/23/2023, revealed, .upon entering room found Resident on floor at bedside calling for help .Left arm pain reported by Resident. Right knee pain reported by Resident .No injuries noted .Resident given PRN [as needed] pain medication noted .STAT [Immediately] XRay [Radiologic Study] ordered by NP [Nurse Practitioner] this morning as a follow up post fall revealed acute fracture to distal humorous [humerus] with soft tissue swelling and joint effusion. NP notified of results, nurse instructed to send resident to ER [Emergency room] for ortho [orthopedic] consult and acute care. RP [Responsible Party] contacted .
Review of the September 2023 Medication Record (MR) revealed there were no as needed (PRN) medications administered for pain as indicated in the progress note.
Observations in the resident's room on 12/13/2023 at 8:20 AM, 12/19/2023 at 2:32 PM, and 12/20/2023 at 3:47 PM, revealed the bed was not in the lowest position.
During an interview on 12/19/2023 at 2:32 PM, the Director of Nursing (DON) confirmed Resident #17's bed should be in lowest position.
Observation and interview in the resident's room on 12/20/2023 at 8:20 AM, Licensed Practical Nurse (LPN) #1 confirmed Resident #17's bed was not in the lowest position.
During a telephone interview on 12/20/2023 at 12:10 PM, Licensed Practical Nurse (LPN) #11 stated, .the bed was super high .
3. Review of medical record revealed Resident #305 was admitted to the facility on [DATE], with diagnoses of Intrahepatic Bile Duct Carcinoma, Anxiety, Hypothyroidism, Atrial Fibrillation, Hypertension and Depression.
Review of Care Plan dated 4/29/2023, revealed, .Problem .I may fall because I am weak .Interventions .help me when I need assistance with standing and moving from one place to the next .
Review of the admission MDS dated [DATE], revealed Resident #305 had a BIMS score of 12 which indicated he was moderately cognitively impaired.
Review of the Progress Notes dated 5/28/2023, revealed .Resident is showing signs of increased confusion and increased weakness. Resident is trying to get out of bed without assistances. Resident is now full assist with 2+ [plus] person .
Review of the medical record revealed on 5/22/2023, Resident #305 weighed 355.8 pounds.
Review of the DOCUMENTATION AND PRN RESULTS REPORT, dated 5/30/2023, revealed .Weekly Head to Toe Skin Check-Document current skin .RESULTS .bruising from recent fall .
Review of the Hospice Notes dated 6/1/2023, revealed .Pt [patient - Resident #305] has multiple bruising noted to BUE [Bilateral Upper Extremity] from recent fall including skin tear to left forearm with foam dressing D/I [dry/intact] .
During a telephone interview on 12/19/2023 at 8:11 AM, Family Member #3 stated, .I was not told about this .until the afternoon [the next day] .I know the CNAs[Certified Nursing Assistant] .told me he had fallen out of bed .the nurse lied .said they were helping him down .have pictures of a glass broken .he was overweight .he was trying to go to the bathroom .
During a telephone interview on 12/21/2023 at 11:42 AM, LPN #10 stated, .he was sitting on the side of the bed and he was trying to get up .I'm a 120 pounds .he sat himself in the floor .we tried to assist him back to the bed .[the] CNA said you were supposed to call EMS [Emergency Medical Services] to get them up .I am pretty sure they reported it .I didn't .
During a telephone interview on 12/28/2023 at 10:16 AM, LPN #9 stated, .I do remember working that night .he was not my patient and I do remember them calling EMS for him .he was a very large man and too much for them to pick up .he did fall .
During an interview on 12/28/2023 at 10:35 AM, CNA #13 stated, .I went in there to help lift him, we weren't able to get him up .that [that's] why we got the nurse and said we are going to need EMS .he was in sitting position in the floor .he was at the foot of the bed .
During a telephone interview on 1/2/2024 at 12:14 PM, Registered Nurse (RN) Hospice #1 stated, I do remember him .he was a very big man and he had a lot of edema .I only recall the one fall, he would try to get up by himself .he had a walker .not 100% [percent] sure .what was reported by the daughter .not by the facility .
During a telephone interview on 12/28/2023 at 10:50 AM, CNA #12 stated, .I do remember another aide went down there .doing her rounds and she went in and found him hanging off the bed barely and she came and got me to help .we tried to get him in the bed and eventually .he came off into the floor and one of us stood with him to get some help because both of us couldn't do it .went and got nurse . we couldn't get him off the floor and had to call EMS .they came with the sliding board and it took all of us to get him back in the bed .he was kinda [kind of] confused .he was real heavy .don't know if anyone called the family .I was told the nurse was going to do it .there were a lot of shift key [agency staff] in the building . CNA #12 confirmed she didn't write a statement about the incident.
During an interview on 1/2/2024 at 1:53 PM, the DON stated, .I never met this person .but by looking at his weight .would have taken outside agencies to come out to help .big fellow .family called hospice said he fell .I couldn't find any evidence that he fell . The DON confirmed nurses should have charted in the chart if EMS or any outside agencies had come to the facility to get him off the floor and put him back into bed and stated, If they change planes, it's still a fall .should have done incident report .notified the physician .assess the resident .injuries .pain .notified the family .
During an interview on 1/2/2024 at 7:03 PM, the Executive Director confirmed falls and all incidents should be reported, investigated, incident report, physician and family notified.
CONCERN
(E)
Potential for Harm - no one hurt, but risky conditions existed
Infection Control
(Tag F0880)
Could have caused harm · This affected multiple residents
Based on policy review, record review, observation, and interview, the facility failed to ensure proper infection control practices were followed in the laundry room on 2 of 2 (12/18/2023 and 12/19/20...
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Based on policy review, record review, observation, and interview, the facility failed to ensure proper infection control practices were followed in the laundry room on 2 of 2 (12/18/2023 and 12/19/2023) days observed, failed to ensure infection control practices to prevent the spread of infection when 4 of 6 (Licensed Practical Nurse (LPN) #1, #2, #6 and #7) failed to perform hand hygiene during medication administration and 2 of 8 (Certified Nursing Assistants (CNA) #3, #9 and #16) failed to perform proper hand hygeine during dining.
The findings include:
1. Review of the facility's undated policy titled Cleaning Schedule, revealed .Clean laundry room at the end of our shift .Clean lint traps .after every load of laundry .
Review of the facility's policy titled Infection Prevention & (and) Control Program, dated 4/2023, revealed .All reusable items and equipment requiring special cleaning, disinfection, or sterilization shall be cleaned in accordance with our current procedures .Linens .Laundry .shall handle, store, process, and transport linens to prevent spread of infection .
Review of the facility's policy titled Hand Hygiene, dated 11/2023, revealed .This Facility considers hand hygiene to be the single most important factor in the control of infection .Use an alcohol-based hand rub .or .soap and water for the following .Before and after handling medications .Before and after assisting a resident with meals .Rub hands together for at least 20 seconds .
Observation and interview on 12/18/2023 beginning at 7:58 AM, revealed Laundry/Housekeeping Staff Member #1 was asked what is the process for sorting dirty laundry into the washers. Laundry/Housekeeping Staff Member #1 stated, .bring the laundry from the floor to the dirty side .put on the long black glove, gown and goggles . Observation in the washer area of the laundry room revealed a basket truck with a spring lift (To elevate productivity and reduce strain on the back with basket trucks) contained dirty gloves, torn briefs and trash under the spring lift and the hand sink had large amount of lint and a brush. Laundry/Housekeeping Staff Member #1 was asked should there be lint and a brush in the hand sink. Laundry/Housekeeping Staff Member #1 stated, No. Observation in the clean area of the laundry room revealed a basket truck with a spring lift that contained several dirty gloves, a torn brief, and trash filled with personal items, the bathroom had multiple paper towels on the floor, a white wipe next to the trash can, the trash can was over flowing with trash, and the dryers had a large amount of lint in both lint traps. Laundry/Housekeeping Staff Member#1 was asked how often are the basket trucks cleaned. Laundry/Housekeeping Staff Member #1 stated, .every shift .I got here at 6:00 AM .had to clean front bathrooms, the chapel and therapy room .the clothes were in the bin when I got here . Laundry/Housekeeping Staff Member #1 was asked how often are the lint traps cleaned. Laundry/Housekeeping Staff Member #1 stated, .After every cycle .
During an interview on 12/18/2023 at 11:00 AM, the Housekeeping/Laundry Supervisor was asked when are the laundry basket trucks cleaned. The Housekeeping/Laundry Supervisor stated, .They are to be cleaned every day .when [the] last person leaves for the day they clean them .when the night shift person leaves they are to be cleaned .I did not have a night shift person this weekend .so the last time they should have been cleaned was at 4:00 PM on yesterday [12/17/2023] . The Housekeeping/Laundry Supervisor was asked how often are the lint traps cleaned. The Housekeeping/Laundry Supervisor stated, .after every cycle .every 30-45 minutes depending on the items . The Housekeeping/Laundry Supervisor was asked should the dryer traps contain a large amount of lint. The Housekeeping/Laundry Supervisor stated, .No .I had a CNA in the laundry room last night . The Housekeeping/Laundry Supervisor was asked had the CNA been trained to work in the laundry. The Housekeeping/Laundry Supervisor stated, .No ma'am .she ask me if she could go in the laundry and wash some pads .they were low .they had about 12 pads last night .the laundry staff left around 4:00 PM on yesterday . The Housekeeping/Laundry Supervisor was asked in reviewing the lint log book can you tell the last time the lint trap was cleaned. The Housekeeping/Laundry Supervisor stated, No ma'am.
Review of the Laundry Dyer Lint Trap cleaning list contained the lint trap cleaned, date, and person responsible. The Laundry Dyer Lint Trap did not have a time on the form indicating the times the lint traps were cleaned.
Observation and interview on 12/19/2023 at 9:38 AM, revealed 4 isolation carts in the central supply room, the first isolation cart had white stains down the front of the cart, the second isolation cart had a dark brown stain on the top of the cart with purple stains and white stains down the front of the cart, the third isolation cart had a large moderate amount of brown particles on top of the cart, the isolation caddy had black particles on the top and inside the caddy, the third drawer contained loose gloves and paper trash, the top drawer of the fourth isolation cart contained 2 empty glove boxes and a empty box labeled deluxe inflatable bed shampoo kit. The Maintenance Director was asked what is the process for when the isolation cart are stored in the central supply room. The Maintenance Director stated, .They should be wiped down and sanitized .they need to clean the carts before they go to the halls .while on the halls they need to be cleaned as well .
Observation and interview on 12/19/2023 at 9:55 AM, Laundry Staff Member #2 was in the washroom sorting clothes with regular gloves. The Laundry Staff member #2 was asked what type of Personnel Protective Equipment (PPE) she should wear when sorting clothes and placing them in the washer. The Laundry Staff member #2 stated, .Apron, gloves, goggles and the long black gloves . Laundry Staff Member #2 was asked if she had on the appropriate PPE. The Laundry Staff Member #2 stated, .No ma'am. Observation in the clean room revealed a basket truck with a spring lift filled with personal clothes, a large amount of trash, torn briefs, socks, gloves, and multiple pieces of trash.
During an interview on 12/19/23 at 10:02 AM, the Housekeeping/Laundry Supervisor entered the clean room and was asked should the basket truck with a spring lift have trash, briefs, and gloves under the spring lift. The Housekeeping/Laundry Supervisor stated, No ma'am. The Housekeeping/Laundry Supervisor was asked what type of PPE should the staff members wear when sorting the dirty clothes to put in the washer. The Housekeeping/Laundry Supervisor stated, .gown, gloves, apron and shield .
Observation at Medication Cart #1 on 12/12/2023 at 4:08 PM, revealed LPN #1 entered Resident #39's room and failed to perform proper hand hygiene before and after administering medications.
Observation at Medication Cart #1 on 12/12/2023, revealed LPN #7 entered Resident #26's room and failed to perform hand hygiene before donning and after doffing gloves, and before and after administering medications.
Observation at Medication Cart #2 on 12/12/2023, revealed LPN #2 entered Resident #204's room and failed to perform proper hand hygiene before and after administering medications.
Observation at Medication Cart #2 on 12/14/2023 at 11:25 AM, revealed LPN #6 entered Resident #25's room and failed to perform hand hygiene. LPN #6 dropped a glove on the floor, retrieved the glove from the floor, donned it, and cleaned the glucometer. LPN #6 doffed her gloves and failed to perform hand hygiene before donning new gloves to draw up the medications.
Observation in the resident's room on 12/11/2023 at 11:45 AM, CNA #9 delivered a tray to Resident #27's room, set the tray on the over bed table, raised the head of bed, adjusted the blankets, and failed to perform hand hygiene before tray set up.
Observation in the resident's room on 12/11/2023 at 11:53 AM, CNA #9 delivered a tray to Resident #15's room, set the tray on the over bed table, raised the head of the bed, and failed to perform hand hygiene before tray set up.
Observation in Resident #25's room on 12/11/2023 at about 12:10 PM, revealed CNA #16 delivered a meal tray to the Resident and failed to perform hand hygeine before donning gloves. CNA #16 grabbed a chair with gloved hands and assisted Resident #25 with the meal without rewashing hands and donning clean gloves.
Observation on 12/12/2023 at 7:31 AM, CNA #3 failed to perform proper hand hygeine after doffing gloves.